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                                                                    EXHIBIT 10.1

                          ETELECARE INTERNATIONAL, INC.

              AMENDED AND RESTATED KEY EMPLOYEES' STOCK OPTION PLAN

1.    ESTABLISHMENT AND PURPOSE

      eTelecare International, Inc., a Philippine corporation (the "Company"),
has established this Key Employees' Stock Option Plan (the "Plan"), pursuant to
and in accordance with the Joint Venture Agreement among the shareholders of the
Company dated 28 October 1999, and amended and restated the same pursuant to the
resolutions of the Board of Directors and shareholders of the Company both dated
February 20, 2004, for the purpose of promoting the Company's long-term growth
and profitability. To these ends, the Plan enables the Company to provide its
key employees with incentives to improve stockholder value, and thereby to
retain and motivate said key employees.

      The Plan is not intended to affect any stock options or other equity-based
compensation or benefits that the Company or its affiliates may have provided,
or may separately provide in the future.

2.    DEFINED TERMS

      Terms in the Plan that begin with an initial capital letter will have the
defined meaning herein set forth, unless the context of their use clearly
indicates a different meaning.

      "APPLICABLE U.S. LAWS" means the legal requirements of the United States
of America relating to the administration of stock option and restricted stock
purchase plans under applicable U.S. state corporate laws, U.S. federal and
applicable state securities laws, and the U.S. Internal Revenue Code of 1986, as
amended, as such laws, rules, regulations and requirements shall be in place
from time to time.

      "AWARD" means any award authorized by and granted under this Plan.

      "BOARD" means the Board of Directors of the Company.

      "COMMITTEE" means one or more committees or subcommittees of the Board
appointed by the Board to administer the Plan.

      "COMMON STOCK" means the Common Stock of the Company.

      "COMPANY" means eTelecare International, Inc, a Philippine corporation.

      "CONTINUOUS SERVICE" means the absence of any interruption or termination
of service as an employee. Continuous Service shall not be considered
interrupted in the case of: (i) sick leave; (ii) military leave; (iii) any other
leave of absence approved by the Committee, provided that such leave is for a
period of not more than sixty (60) days, unless reemployment upon the expiration
of such leave is guaranteed by contract or statute, or unless provided otherwise
pursuant to Company policy adopted from time to time; (iv) transfers between
locations of the Company or between the Company, its parents, subsidiaries,
affiliates or their respective

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successors. A change in status between service as an employee and a Consultant
will not constitute an interruption of Continuous Service.

      "DIRECTOR" means a member of the Board.

      "DISABILITY" means the inability of a Participant, as determined by the
Committee, substantially to perform such Participant's regular duties and
responsibilities due to a medically determinable physical or mental illness
which has lasted (or can be reasonably expected to last) for a period of six (6)
consecutive months.

      "FAIR MARKET VALUE" means, as of any date, the fair market value of the
Common Stock, as determined by the Committee in good faith on such basis as it
deems appropriate and applied consistently with respect to the Participants.

      "INCENTIVE STOCK OPTION (`ISO')" hereinafter means an Option intended to
qualify as an incentive stock option within the meaning of Applicable U.S. Laws
as designated in the applicable Option Agreement.

      "KEY EMPLOYEE" means an officer or employee of the Company selected by the
Committee to be eligible for an Award under this Plan.

      "LISTED SECURITY" means any security of the Company that is listed or
approved for listing in the Philippine Stock Exchange.

      "NON-ISO" means an Option not intended to qualify as an ISO, as designated
in the applicable Option Agreement.

      "OPTION" means a stock option granted pursuant to the Plan.

      "OPTION AGREEMENT" means any written document setting forth the terms of
an Award that has been authorized by the Committee. The Committee shall
determine the form or forms of documents to be used, and may change them from
time to time for any reason.

      "OPTIONEE" means a Key Employee who receives an Option.

      "PARTICIPANT" means any holder of one or more Awards, or the Shares
issuable or issued upon exercise of such Awards, under the Plan.

      "PHILIPPINE LAWS" means the laws, regulations, rules, orders, judgments,
rulings of the Republic of the Philippines or any subdivision, agency or
instrumentality thereof.

      "PLAN" means this Key Employees' Stock Option Plan.

      "SHARE" means a share of the Common Stock.

      "TEN PERCENT HOLDER" means a person who owns stock representing more than
ten percent (10%) of the voting power of all classes of stock of the Company.

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3.    STOCK SUBJECT TO THE PLAN

      (a) Subject to adjustment pursuant to subsection (b) hereof, the maximum
aggregate number of Shares of Common Stock that may be awarded pursuant to the
Plan is FIFTEEN MILLION THREE HUNDRED THOUSAND (15,300,000) SHARES (after giving
effect to the 3:1 stock dividend that was duly approved by the Board and the
shareholders of the Company on November 12, 2003). The Shares may be authorized
but unissued shares of Common Stock, or reacquired Common Stock, or Common Stock
held in a grantor trust established by the Company. Future Awards may be made
with respect to any Shares that are subject to an Award that expires, is
forfeited, or becomes unexercisable for any reason. In addition, future Awards
may be made with respect to any Shares which the Company retains in order to
satisfy the withholding or employment taxes due upon the grant, exercise,
vesting, or distribution of an Award (as amended on April 28, 2006)

      (b) Changes in Capitalization. Subject to any required action by the
stockholders of the Company, the number of Shares of Common Stock covered by
each outstanding Award, and the number of Shares of Common Stock that have been
authorized for issuance under the Plan but as to which no Awards have yet been
granted or that have been returned to the Plan upon cancellation or expiration
of an Award, as well as the price per Share of Common Stock covered by each such
outstanding Award, shall be proportionately adjusted for any increase or
decrease in the number of issued Shares of Common Stock resulting from a stock
split, reverse stock split, stock dividend, combination, recapitalization or
reclassification of the Common Stock, or any other increase or decrease in the
number of issued Shares of Common Stock effected without receipt of
consideration by the Company; provided, however, that conversion of any
convertible securities of the Company shall not be deemed to have been "effected
without receipt of consideration." Such adjustment shall be made by the
Committee, whose determination in that respect shall be final, binding and
conclusive. Except as expressly provided herein, no issuance by the Company of
shares of stock of any class, or securities convertible into shares of stock of
any class, shall affect, and no adjustment by reason thereof shall be made with
respect to, the number or price of Shares of Common Stock subject to an Option.

4.    ADMINISTRATION

      (a) General. The Committee shall administer the Plan in accordance with
its terms, provided that the Board may act in lieu of the Committee on any
matter within the Committee's discretion or authority. A majority of the members
of the Committee shall constitute a quorum for the transaction of business. The
Committee shall hold meetings at such times and places as it may determine, and
shall act only by majority vote of its members.

      (b) Committee Composition. The Board shall appoint the members of the
Committee, which shall be composed of three (3) members, who shall include two
Board members who are not Executive Directors.

      (c) Powers of the Committee. Subject to the provisions of the Plan, the
Committee shall have full authority and discretion to take any and all actions
that it may deem necessary or advisable for the administration of the Plan. This
authority shall extend to any and all decisions associated with (i) making
Awards and documenting them through Option Agreements, (ii)

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determining the Fair Market Value of the Common Stock, (iii) prescribing any
administrative forms to be used under the Plan, (iv) construing and interpreting
the terms of the Plan and any Option Agreements; and (v) modifying Awards to
Participants who are foreign nationals in order to recognize differences in
local law, tax policies or customs. All decisions, interpretations, and other
actions by the Committee shall be final and binding on all affected parties, and
the Committee shall not be liable for any decision, interpretation, or other
action made in good faith with respect to the Plan or any Award.

5.    ELIGIBILITY

      (a) General Rule. Only the Key Employees designated as eligible by the
Committee shall be entitled to receive Awards.

      (b) No Employment Rights. The Plan shall not confer upon any Participant
any right to continue in employment, service, or consulting relationship with
the Company. Nor shall it affect in any way a Participant's right or the
Company's right to terminate his or her employment or consulting relationship at
any time, with or without cause.

6.    OPTION AWARDS

      (a) Types; Documentation. The Committee may grant ISOs and Non-ISOs, and
shall evidence any grant in an Option Agreement that is delivered to the
Optionee and conforms with the Plan.

      (b) Determination of Eligibility; Awarding of Options. Entitlement to the
Options shall be dependent on the satisfaction of such requirements as may be
prescribed by the Board. The performance of Key Employees shall be evaluated
annually by the Committee based on the requirements prescribed by the Board to
determine eligibility or entitlement to additional Awards under this Plan.
Entitlement to the Options shall take place upon execution of the relevant
Option Agreement but shall be subject to vesting. Unless specified otherwise,
the Options shall vest over a period of four (4) years, with twenty-five percent
(25%) vesting on each anniversary. The exercise price of the Options, which on a
per Share basis shall in no case be lower than the par value of each Share,
shall be determined by the Committee. The exercise price of the Options
designated as ISOs shall likewise be determined by the Committee, but in no case
shall it be lower than the Fair Market Value of the Shares.

      (c) LSO US$ 100,000 Limitation. To the extent that the aggregate Fair
Market Value of Shares with respect to which Options designated as ISOs are
exercisable for the first time by any Optionee during any calendar year (under
all plans of the Company or any parent or subsidiary) exceeds the equivalent of
US$ 100,000 computed at the prevailing exchange rate at the time of the grant,
such excess Options shall be treated as Non-ISOs. For this purpose, ISOs shall
be taken into account in the order in which they were granted, and the Fair
Market Value of the Shares subject to an ISO shall be determined as of the date
of the grant of the Option.

      (d) Term of Options. All unexercised Options shall expire TEN (10) YEARS
after the date of the grant (as amended on April 28, 2006).

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      (e) Exercise Price. The exercise Price for the Shares to be issued
pursuant to the exercise of the Option shall be as indicated in paragraph (b)
above.

      (f) Exercise of Option. In accordance with the Plan, the Committee shall
determine the times, circumstances, and conditions under which any Option shall
be exercisable, and shall specify this in the Option Agreement.

      (g) Minimum Exercise Requirements. An Option may not be exercised for a
fraction of a Share. The Committee may require that an Option be exercised as to
a minimum number of Shares, provided that such requirement shall not prevent an
Optionee from exercising the full number of Shares as to which the Option is
then exercisable.

      (h) Methods of Payment upon Exercise. The Committee shall determine the
method for paying for the Shares to be issued upon exercise of an Option. The
Committee shall make this determination at the time of grant. The manner of
payment that the Committee may in its discretion accept shall consist of (1)
cash; (2) check; (3) cancellation of indebtedness; (4) other Shares that have a
Fair Market Value on the date of surrender equal to the aggregate exercise price
of the Shares as to which the Option is exercised, provided that in the case of
Shares acquired, directly or indirectly, from the Company, such Shares must have
been owned by the Optionee for more than six months on the date of surrender (or
such other period as may be required to avoid the Company's incurring an adverse
accounting charge); or (5) any combination of the foregoing methods of payment.
The Optionee shall deliver a properly executed exercise notice together with
such other documentation as the Committee shall require to effect exercise of
the Option, and promptly deliver to the Company the sale proceeds required to
pay the exercise price and any applicable withholding taxes. The Committee may,
in its sole discretion and for any reason, refuse to accept a particular form of
consideration at the time of any Option exercise.

      (i) Procedures for and Results of Exercise.

            (i) An Option shall be deemed exercised when written notice of such
      exercise has been given to the Company in accordance with the terms of the
      Option by the person entitled to exercise the Option and the Company has
      received full payment for the Shares with respect to which the Option is
      exercised.

            (ii) Exercise of an Option in any manner shall result in a decrease
      in the number of Shares that thereafter may be available, both for
      purposes of the Plan and for sale under the Option, by the number of
      Shares as to which the Option is exercised.

      (j) Rights as Stockholder. Until the issuance of the Shares (as evidenced
by the appropriate entry on the books of the Company or of a duly authorized
transfer agent of the Company), no right to vote or receive dividends or any
other rights as a stockholder shall exist with respect to the Shares underlying
an Option, notwithstanding the exercise of the Option. No adjustment will be
made for a dividend or other right for which the record date is prior to the
date the stock certificate is issued, except as provided in Section 3(b) of the
Plan.

      (k) Termination of Employment. In accordance with this Section, the
Committee shall establish and set forth in the applicable Option Agreement the
terms and conditions upon

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which an Option shall remain exercisable, if at all, following the termination
of an Optionee's Continuous Service. The Committee may waive or modify these
provisions at any time, and shall have the discretion to determine whether and
to what extent the vesting of Options shall be tolled during any unpaid leave of
absence (provided that in the absence of such determination, vesting of Options
shall be tolled during any such leave).

      To the extent that the Optionee is not entitled to exercise an Option at
the date of his termination of Continuous Service, or if the Optionee (or other
person entitled to exercise the Option) does not exercise the Option to the
extent so entitled within the time specified in the Option Agreement or below
(as applicable), the Option shall terminate and the Shares underlying the
unexercised portion of the Option shall revert to the Plan. In no event may any
Option be exercised after the expiration of the term as set forth in the Option
Agreement.

      The following provisions (1) shall apply to the extent an Option Agreement
does not specify the terms and conditions upon which an Option shall terminate
when there is a termination of an Optionee's Continuous Service, and (2) shall
establish the minimum post-termination exercise periods that may be set forth in
the Option Agreement:

            (i) Resignation or Termination of Employment. In the event that an
      Optionee is dismissed or resigns from the Company, the Optionee has thirty
      (30) days from resignation or termination within which to exercise the
      vested Options. Vested Options which are not exercised within the
      aforementioned 30-day period and Options which have not vested at the time
      of dismissal or resignation shall be forfeited.

            (ii) Disability or Death. In the event that an Optionee dies or is
      dismissed due to permanent disability, he or his legal heirs, as the case
      may be, shall have the right to keep or exercise any vested Options.
      Options which have not vested at the time of death or dismissal shall be
      forfeited.

      (l) Buyout Provisions. The Committee may at any time offer to buy out for
a payment in cash or Shares an Option based on such terms and conditions as the
Committee shall establish and communicate to the Optionee at the time that such
offer is made.

      (m) Unvested Shares. In any Option Agreement granting a Non-ISO, the
Committee may permit the Optionee to exercise the Non-ISO with respect to
unvested Shares of Common Stock. Should the vesting conditions not be satisfied
for any reason, the Company will have the right to repurchase all or part of the
unvested Shares, at the per-Share exercise price that the Optionee paid (subject
to Section 14 of the Plan).

      (n) Modification, Extension and Renewal of Options. Within the limitations
of the Plan, the Committee may modify an Option, accelerate the rate at which an
Option may be exercised (including without limitation permitting an Option to be
exercised in full without regard to the installment or vesting provisions of the
applicable Option Agreement or whether the Option is at the time exercisable, to
the extent it has not previously been exercised), extend or renew outstanding
Options or accept the cancellation of outstanding Options to the extent not
previously exercised for the granting of new Options in substitution therefor.
No modification of

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an Option may, without the written consent of the Optionee, alter or impinge any
rights or obligations under any Option previously granted.

7.    TAXES

      (a) General. As a condition of the transfer of Shares pursuant to the
Plan, the Participant (or in the case of the Participant's death, the person who
succeeds to the Participant's rights) shall make such arrangements as the
Committee may require for the satisfaction of any applicable Philippine and/or
U.S. withholding tax obligations that may arise in connection with the exercise
of the Award and the issuance of Shares. The Company shall not be required to
issue any Shares until such obligations are satisfied. If the Committee allows
the withholding or surrender of Shares to satisfy a Participant's tax
withholding obligations under this Section, the Committee shall not allow Shares
to be withheld in an amount that exceeds the minimum statutory withholding rates
for tax purposes, including payroll taxes.

      (b) Default Rule. A Key Employee, in the absence of any other arrangement,
shall be deemed to have directed the Company to withhold or collect from his
compensation an amount sufficient to satisfy such tax withholding obligations
from the next payroll payment otherwise payable after the date of the exercise
of an Award.

      (c) Special Rule: Listed Shares. This Section shall apply only after the
date, if any, upon which the Common Stock becomes a Listed Security. In the case
of a Key Employee where the next payroll payment is not sufficient to satisfy
such tax obligations, with respect to any remaining tax obligations, in the
absence of any other arrangement and to the extent permitted under Philippine
Laws and the Applicable U.S. Laws, the Key Employee shall. be deemed to have
elected to have the Company withhold from the Shares to be issued upon exercise
of the Award that number of Shares having a Fair Market Value determined as of
the applicable Tax Date (as defined below) equal to the amount required to be
withheld. For purposes of this Section, the Fair Market Value of the Shares to
be withheld shall be determined on the earlier date that the amount of tax to be
withheld is to be determined under Philippine laws and/or the Applicable U.S.
Laws (the "Tax Date").

      (d) Surrender of Shares. If permitted by the Committee, in its discretion,
a Participant may satisfy his tax withholding obligations upon exercise of an
Award by surrendering to the Company Shares that have a Fair Market Value,
determined as of the applicable Tax Date equal to the amount required to be
withheld. In the case of Shares previously acquired from the Company that are
surrendered under this Section, such Shares must have been owned by the
Participant for more than six (6) months on the date of surrender (or such other
period of time as is required for the Company to avoid adverse accounting
charges).

      (e) Irrevocable Elections. Any election or deemed election by a
Participant to have Shares withheld to satisfy tax withholding obligations under
this Section shall be irrevocable as to the particular Shares as to which the
election is made and shall be subject to the consent or disapproval of the
Committee.

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8.    NON-TRANSFERABILITY OF AWARDS

      (a) General. Except as set forth in this Section, Awards may not be sold,
pledged, assigned, hypothecated, transferred or disposed of in any manner other
than by will or by the laws of succession or distribution. The designation of a
beneficiary by a Participant will not constitute a transfer.

      (b) Limited Transferability Rights. Notwithstanding anything else in this
Section, prior to the date, if any, on which the Common Stock becomes a Listed
Security, the Committee may in its discretion grant Non-ISOs that may be
transferred by instrument to an inter vivos or testamentary trust in which the
Options are to be passed to beneficiaries upon the death of the trustor
(settlor) or by gift to "Immediate Family" (as defined below), on such terms and
conditions as the Committee deems appropriate. Following the date, if any, on
which the Common Stock becomes a Listed Security, the Committee may in its
discretion grant transferable Non-ISOs pursuant to Option Agreements specifying
the manner in which such Non-ISOs are transferable. "Immediate Family" means any
child, stepchild, grandchild, parent, stepparent, grandparent, spouse, sibling,
mother-in-law, father-in-law, son-in-law, daughter-in-law, brother-in-law, or
sister-in-law, and shall include adoptive relationships.

9.    ADJUSTMENTS UPON CORPORATE DISSOLUTION, MERGER AND OTHER SPECIAL
      TRANSACTIONS

      (a) Dissolution or Liquidation. In the event of the dissolution or
liquidation of the Company, each Award will terminate immediately prior to the
consummation of such action, unless otherwise determined by the Committee.

      (b) Corporate Transaction; Change of Control. In the event of a corporate
transaction involving a change in control by the Company's existing
shareholders, each outstanding Award shall be assumed or an equivalent award
shall be substituted by such successor corporation or a parent or subsidiary of
such successor corporation (the "Successor Corporation"), but only after each
Award holder (or the successor in interest) has been given the right to exercise
any unexpired Award in full or in part, to the extent that, on the date of the
change of control, the Award holder's right to exercise such Award had accrued
pursuant to the terms of the applicable Award agreement and had not been
exercised. This right shall be exercisable for the period of twenty days ending
five days before the effective date of the change of control (or such longer
period as the plan administrator may specify). If the Successor Corporation does
not agree to assume the Award or to substitute an equivalent award and the Award
holder does not exercise any unexpired Award as set forth above, all Awards
shall terminate upon the consummation of the transaction.

      (c) Certain Distributions. In the event of any distribution to the
Company's stockholders of securities of any other entity or other assets (other
than dividends payable in cash or stock of the Company) without receipt of
consideration by the Company, the Committee may, in its discretion,
appropriately adjust the price per Share of Common Stock covered by each
outstanding Award to reflect the effect of such distribution.

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10.   TIME OF GRANTING AWARDS

      The date of grant of an Award for all purposes shall be the date on which
the Committee makes the determination granting such Award, or such other date as
is determined by the Committee, provided that in the case of any ISO, the grant
date shall be the later of the date on which the Committee makes the
determination granting such ISO or the date of commencement of the Optionee's
employment relationship with the Company. Notice of the determination shall be
given to each Key Employee to whom an Award is so granted within a reasonable
time after the date of such grant.

11.   TERM OF PLAN

      The Plan shall become effective upon its adoption by the Board of
Directors and approval by the stockholders of the Company. It shall continue in
effect for a term of 5 years from February 20, 2004 unless sooner terminated
under Section 13 of the Plan.

12.   SUBSTITUTION OF OPTIONS

      Notwithstanding any inconsistent provisions or limits under the Plan, in
the event the Corporation acquires (whether by purchase, merger or otherwise)
all or substantially all of outstanding capital stock or assets of another
corporation or in the event of any reorganization or other transaction, the
Committee may substitute options under the Plan for options under the plan of
the acquired company provided (i) the excess of the aggregate fair market value
of the shares subject to an option immediately after the substitution over the
aggregate option price of such shares is not more than the similar excess
immediately before such substitution and (ii) the new option does not give
persons additional benefits, including any extension of the exercise period.

13.   AMENDMENT AND TERMINATION OF THE PLAN

      (a) Authority to Amend or Terminate. The Board may at any time amend,
alter, suspend or discontinue the Plan, but no amendment, alteration, suspension
or discontinuation (other than an adjustment pursuant to Section 3(b) above)
shall be made that would materially and adversely affect the rights of any
Participant under any outstanding grant, without his or her consent. In
addition, to the extent necessary and desirable to comply with Philippine Laws
and the Applicable U.S. Laws, the Company shall obtain stockholder approval of
any Plan amendment.

      (b) Effect of Amendment or Termination. No amendment or termination of the
Plan shall materially and adversely affect Awards already granted, unless
mutually agreed otherwise between the Participant and the Committee, which
agreement must be in writing and signed by the Participant and the Company.

14.   CONDITIONS INCIDENT TO ISSUANCE OF SHARES

      (a) Generally. The Company shall not be obligated, and shall have no
liability for failure, to issue or deliver any Shares under the Plan unless such
issuance or delivery would comply with Philippine Laws and Applicable U.S. Laws,
with such compliance determined by the Company in consultation with its legal
counsel. As a condition to the exercise of an Award,

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the Company may require the person exercising the Award to represent and warrant
at the time of any such exercise that the Shares are being purchased only for
investment and without any present intention to sell or distribute such Shares
if, in the opinion of counsel for the Company, such a representation is required
by law.

      (b) Right of Repurchase. In the event that the Committee imposes a right
of repurchase in the Company's favor on any Shares issued to a Key Employee,
upon the exercise of an Option prior to the date, if any, upon which the Common
Stock becomes a Listed Security, the Company's repurchase right shall lapse at
the rate of at least twenty percent (20%) per year over five (5) years from the
date the Option is granted.

      (c) Right of First Refusal. For any period during which the Common Stock
is not Listed, the Company shall have the right of first refusal with respect to
any proposed disposition, by the Optionee or any successor to the Optionee's
interest, of Common Stock issued pursuant to the Plan. The Committee shall have
the right, but not the obligation, to record this right as part of a legend on
any Shares issued pursuant to the Plan.

15.   RESERVATION OF SHARES

      The Company, during the term of this Plan, will at all times reserve and
keep available such number of Shares as shall be sufficient to satisfy the
requirements of the Plan.

16.   CONTROLLING LAW AND LITIGATION EXPENSES,

      All disputes relating to or arising from the Plan shall be governed by
Philippine law. The Company shall reimburse a Participant for reasonable legal
fees and expenses that the Participant incurs in order to enforce or defend his
or her rights under the Plan, but only if the Participant receives a judgment or
settlement substantially in the Participant's favor. Reimbursements that are due
under this paragraph shall be paid promptly, regardless off whether or not the
Company appeals a decision.

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                                [eTELECARE LOGO]

                        KEY EMPLOYEES' STOCK OPTION PLAN

                              --------------------

                             STOCK OPTION AGREEMENT

                              --------------------

You are hereby granted the following stock option (the "Option") to purchase
Common Stock of eTelecare Global Solutions, Inc. (the "Company"), subject to the
terms and conditions set forth in this Agreement and in the Key Employees' Stock
Option Plan (the "Plan"):

1.    VARIABLE TERMS. This Option shall be controlled by and interpreted
      according to, the following terms:

        Name of Optionee:                    [name]

        Type of Stock Option:                [X] Incentive Stock Option (ISO)

                                             [ ] Non-Incentive Stock Option

        Number of Shares subject to Award: [amount written] ([amount numerical])

        Exercise Price per Share:            $[x.xx]/share

        Date of Grant:                       [date]

        Expiration Date:                     Five (5) years after Date of Grant

        Vesting Schedule for Exercise:

                                             [number] shares [date]

                                             [number] shares [date]

                                             [number] shares [date]

                                             [number] shares [date]

1.    TERM OF OPTION. The term of this Option will expire at 5:00 p.m. on the
      above-mentioned Expiration Date.

2.    RIGHT TO EXERCISE. The amount of Common Stock for which Options may be
      exercised is cumulative; that is, if the Grantee fails to exercise all of
      the Options during any period set forth above, then any Options that were
      not exercised during such period may be exercised during any subsequent
      period, until the termination of such Options pursuant to the terms of
      this Agreement and the Plan.

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3.    MANNER OF EXERCISE OF THE OPTION. The Option shall be deemed exercised
      when written notice of such exercise has been given to the Company by the
      Grantee and the Company has received full payment for the Shares with
      respect to which the Option is exercised.

4.    TERMINATION OF EMPLOYMENT. In all events where Optionee's employment by
      the Company and its Affiliates is terminated, the Option granted hereunder
      shall be governed by the Plan. In the event that an Optionee is dismissed
      or resigns from the Company, the Optionee has thirty (30) days from
      resignation or termination within which to exercise the vested Options.
      Vested Options which are not exercised within the aforementioned 30-day
      period and Options which have not vested at the time of dismissal or
      resignation shall be forfeited.

5.    SUBJECT TO PLAN. This Option is subject to all the terms and conditions of
      the Plan, and specifically to the power (i) of the Committee to make
      interpretations of the Plan and of Options granted thereunder, and (ii) of
      the Company's Board of Directors to alter, amend, suspend or discontinue
      the Plan subject to the limitations expressed in the Plan. By acceptance
      hereof, the Optionee agrees to be bound by all of the Plan's terms and
      conditions as if it had been set out verbatim in this Agreement. In
      addition, the Optionee recognizes and agrees that all determinations,
      interpretations or other actions respecting the Plan may be made by a
      majority of the Board of Directors of the Company or of the Committee, and
      that such determinations, interpretations or other actions are final,
      conclusive and binding upon all parties, including the Grantee, his heirs
      and representatives.

6.    SHAREHOLDER APPROVAL. Notwithstanding anything to the contrary contained
      herein or in the Plan, this Option is expressly conditioned on the Plan
      being approved by the shareholders of the Company and may not be exercised
      until such approval has been obtained.

7.    NOTICES. Any notice, payment or communication required or permitted to be
      given by any provision of this Agreement shall be in writing and shall be
      delivered personally or sent by certified mail, return receipt requested,
      addressed as follows: (i) if to the Company, to its main office
      (attention: Key Employees' Stock Option Plan Committee); (ii) if to
      Grantee, at the address set forth on the signature page hereto. Each party
      may, from time to time, by notice to the other party hereto, specify a new
      address for delivery of notices to such party hereunder. Any such notice
      shall be deemed to be delivered, given, and received for all purposes as
      of the date such notice is received or properly mailed.

8.    BINDING EFFECT. Except as otherwise provided in this Agreement or in the
      Plan, every covenant, term, and provision of this Agreement shall be
      binding upon and inure to the benefit of the parties hereto and their
      respective heirs, legatees, legal representatives, successors,
      transferees, and assigns.

9.    HEADINGS. Section and other headings contained in this Agreement are for
      reference purposes only and are not intended to describe, interpret,
      define or limit the scope or intent of this Agreement or any provision
      hereof.

10.   SEVERABILITY. Every provision of this Agreement and of the Plan is
      intended to be severable. If any term hereof is illegal or invalid for any
      reason, such illegality or invalidity shall not affect the validity or
      legality of the remaining terms of this Agreement.

11.   GOVERNING LAW. The laws of the Republic of the Philippines shall govern
      the validity of this Agreement, the construction of its terms, and the
      interpretation of the rights and duties of the parties hereto.

<PAGE>

BY YOUR SIGNATURE BELOW, along with the signature of the Company's
representative, you and the Company agree that this Option is granted under and
governed by the terms and conditions of this Stock Option Agreement and of the
Plan which is attached hereto and incorporated by reference herein.

                            ETELECARE GLOBAL SOLUTIONS, INC.

                            By:
                                 -----------------------------------------------

                                  Name: James Franke
                                  a duly authorized member of the Committee

The undersigned Optionee hereby accepts the terms of the foregoing Stock Option
Agreement and the Plan.

                            By:
                                ------------------------------------------------
                                Optionee

                                ------------------------------------------------
                                Address

                                ------------------------------------------------<PAGE>
                                                                    EXHIBIT 10.2

                        ETELECARE GLOBAL SOLUTIONS, INC.

                              AMENDED AND RESTATED

                            2006 STOCK INCENTIVE PLAN

                    (Adopted by the Board on October 1, 2006)

                 (As amended by the Board on February 19, 2007)

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

<PAGE>

                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                                                                PAGE

<S>               <C>                                                                                           <C>
SECTION 1.        ESTABLISHMENT AND PURPOSE.......................................................................1

SECTION 2.        DEFINITIONS.....................................................................................1

         (a)      "ADS"...........................................................................................1

         (b)      "Affiliate".....................................................................................1

         (c)      "Award".........................................................................................1

         (d)      "Board of Directors"............................................................................1

         (e)      "Change in Control".............................................................................1

         (f)      "Code"..........................................................................................2

         (g)      "Committee".....................................................................................2

         (h)      "Company".......................................................................................2

         (i)      "Consultant"....................................................................................2

         (j)      "Employee"......................................................................................3

         (k)      "Exchange Act"..................................................................................3

         (l)      "Exercise Price"................................................................................3

         (m)      "Fair Market Value".............................................................................3

         (n)      "ISO"...........................................................................................3

         (o)      "Nonstatutory Option" or "NSO"..................................................................3

         (p)      "Offeree".......................................................................................4

         (q)      "Option"........................................................................................4

         (r)      "Optionee"......................................................................................4

         (s)      "Outside Director"..............................................................................4

         (t)      "Parent"........................................................................................4

         (u)      "Participant"...................................................................................4

         (v)      "Plan"..........................................................................................4

         (w)      "Purchase Price"................................................................................4

         (x)      "Restricted Share"..............................................................................4

         (y)      "Restricted Share Agreement"....................................................................4

         (z)      "SAR"...........................................................................................4

         (aa)     "SAR Agreement".................................................................................4

         (bb)     "Service".......................................................................................4

         (cc)     "Share".........................................................................................5

         (dd)     "Stock".........................................................................................5

         (ee)     "Stock Option Agreement"........................................................................5

         (ff)     "Stock Unit"....................................................................................5
</TABLE>

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                                      -i-

<PAGE>

<TABLE>
<S>               <C>                                                                                           <C>
         (gg)     "Stock Unit Agreement"..........................................................................5

         (hh)     "Subsidiary"....................................................................................5

         (ii)     "Total and Permanent Disability"................................................................5

SECTION 3.        ADMINISTRATION..................................................................................5

         (a)      Committee Composition...........................................................................5

         (b)      Committee for Non-Officer Grants................................................................5

         (c)      Committee Procedures............................................................................6

         (d)      Committee Responsibilities......................................................................6

SECTION 4.        ELIGIBILITY.....................................................................................7

         (a)      General Rule....................................................................................7

         (b)      Automatic Grants to Outside Directors...........................................................7

         (c)      Ten-Percent Stockholders........................................................................8

         (d)      Attribution Rules...............................................................................8

         (e)      Outstanding Stock...............................................................................8

SECTION 5.        STOCK SUBJECT TO PLAN...........................................................................8

         (a)      Basic Limitation................................................................................9

         (b)      Award Limitation................................................................................9

         (c)      Additional Shares...............................................................................9

SECTION 6.        RESTRICTED SHARES...............................................................................9

         (a)      Restricted Stock Agreement......................................................................9

         (b)      Payment for Awards..............................................................................9

         (c)      Vesting........................................................................................10

         (d)      Voting and Dividend Rights.....................................................................10

         (e)      Restrictions on Transfer of Shares.............................................................10

SECTION 7.        TERMS AND CONDITIONS OF OPTIONS................................................................10

         (a)      Stock Option Agreement.........................................................................10

         (b)      Number of Shares...............................................................................10

         (c)      Exercise Price.................................................................................10

         (d)      Withholding Taxes..............................................................................10

         (e)      Exercisability and Term........................................................................11

         (f)      Exercise of Options............................................................................11

         (g)      Effect of Change in Control....................................................................11

         (h)      No Rights as a Stockholder.....................................................................11

         (i)      Modification, Extension and Renewal of Options.................................................11

         (j)      Restrictions on Transfer of Shares.............................................................11

         (k)      Buyout Provisions..............................................................................12

SECTION 8.        PAYMENT FOR SHARES.............................................................................12
</TABLE>

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                                      -ii-

<PAGE>

<TABLE>
<S>               <C>                                                                                           <C>
         (a)      General Rule...................................................................................12

         (b)      Surrender of Stock.............................................................................12

         (c)      Services Rendered..............................................................................12

         (d)      Cashless Exercise..............................................................................12

         (e)      Exercise/Pledge................................................................................12

         (f)      Other Forms of Payment.........................................................................12

         (g)      Limitations under Applicable Law...............................................................13

SECTION 9.        STOCK APPRECIATION RIGHTS......................................................................13

         (a)      SAR Agreement..................................................................................13

         (b)      Number of Shares...............................................................................13

         (c)      Exercise Price.................................................................................13

         (d)      Exercisability and Term........................................................................13

         (e)      Effect of Change in Control....................................................................13

         (f)      Exercise of SARs...............................................................................13

         (g)      Modification or Assumption of SARs.............................................................13

         (h)      Buyout Provisions..............................................................................14

SECTION 10.       STOCK UNITS....................................................................................14

         (a)      Stock Unit Agreement...........................................................................14

         (b)      Payment for Awards.............................................................................14

         (c)      Vesting Conditions.............................................................................14

         (d)      Voting and Dividend Rights.....................................................................14

         (e)      Form and Time of Settlement of Stock Units.....................................................14

         (f)      Death of Recipient.............................................................................15

         (g)      Creditors' Rights..............................................................................15

SECTION 11.       ADJUSTMENT OF SHARES...........................................................................15

         (a)      Adjustments....................................................................................15

         (b)      Dissolution or Liquidation.....................................................................16

         (c)      Reorganizations................................................................................16

         (d)      Reservation of Rights..........................................................................16

SECTION 12.       DEFERRAL OF AWARDS.............................................................................16

         (a)      Committee Powers...............................................................................16

         (b)      General Rules..................................................................................17

SECTION 13.       AWARDS UNDER OTHER PLANS.......................................................................17

SECTION 14.       PAYMENT OF DIRECTOR'S FEES IN SECURITIES.......................................................17

         (a)      Effective Date.................................................................................17

         (b)      Elections to Receive NSOs, Restricted Shares or Stock Units....................................17

         (c)      Number and Terms of NSOs, Restricted Shares or Stock Units.....................................17

</TABLE>

                        ETELECARE GLOBAL SOLUTIONS, INC.
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                                      -iii-

<PAGE>

<TABLE>
<S>               <C>                                                                                           <C>

SECTION 15.       LEGAL AND REGULATORY REQUIREMENTS..............................................................17

SECTION 16.       WITHHOLDING TAXES..............................................................................18

         (a)      General........................................................................................18

         (b)      Share Withholding..............................................................................18

         (c)      Default Rule...................................................................................18

SECTION 17.       OTHER PROVISIONS APPLICABLE TO AWARDS..........................................................18

         (a)      Transferability................................................................................18

         (b)      Qualifying Performance Criteria................................................................18

         (c)      Exercise or Settlement for ADSs................................................................19

SECTION 18.       NO EMPLOYMENT RIGHTS...........................................................................19

SECTION 19.       DURATION AND AMENDMENTS........................................................................19

         (a)      Term of the Plan...............................................................................19

         (b)      Right to Amend or Terminate the Plan...........................................................19

         (c)      Effect of Termination..........................................................................20

SECTION 20.       CONTROLLING LAW AND LITIGATION EXPENSES........................................................20

SECTION 21.       EXECUTION......................................................................................21
</TABLE>

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -iv-

<PAGE>

                        ETELECARE GLOBAL SOLUTIONS, INC.

                            2006 STOCK INCENTIVE PLAN

SECTION 1. ESTABLISHMENT AND PURPOSE.

     The Plan was adopted by the Board of Directors on October 1, 2006, and
shall be effective as of the date of the initial offering of Stock to the public
outside the Philippines pursuant to a registration statement filed by the
Company with the U.S. Securities and Exchange Commission (the "Effective Date").
The purpose of the Plan is to promote the long-term success of the Company and
the creation of stockholder value by (a) encouraging Employees, Outside
Directors and Consultants to focus on critical long-range objectives, (b)
encouraging the attraction and retention of Employees, Outside Directors and
Consultants with exceptional qualifications and (c) linking Employees, Outside
Directors and Consultants directly to stockholder interests through increased
stock ownership. The Plan seeks to achieve this purpose by providing for Awards
in the form of restricted shares, stock units, options (which may constitute
incentive stock options or nonstatutory stock options) or stock appreciation
rights.

SECTION 2. DEFINITIONS.

     (a) "ADS" shall mean one American Depositary Share of the Company.

     (b) "Affiliate" shall mean any entity other than a Subsidiary, if the
Company and/or one or more Subsidiaries own not less than 50% of such entity.

     (c) "Award" shall mean any award of an Option, a SAR, a Restricted Share or
a Stock Unit under the Plan.

     (d) "Board of Directors" shall mean the Board of Directors of the Company,
as constituted from time to time.

     (e) "Change in Control" shall mean the occurrence of any of the following
events:

          (i) A change in the composition of the Board of Directors occurs, as a
     result of which fewer than one-half of the incumbent directors are
     directors who either:

               (A) Had been directors of the Company on the "look-back date" (as
          defined below) (the "original directors"); or

               (B) Were elected, or nominated for election, to the Board of
          Directors with the affirmative votes of at least a majority of the
          aggregate of the original directors who were still in office at the
          time of the election or nomination and the directors whose election or
          nomination was previously so approved (the "continuing directors"); or

          (ii) Any "person" (as defined below) who by the acquisition or
     aggregation of securities, is or becomes the "beneficial owner" (as defined
     in Rule 13d-3 under the

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -1-
<PAGE>

     Exchange Act), directly or indirectly, of securities of the Company
     representing 50% or more of the combined voting power of the Company's then
     outstanding securities ordinarily (and apart from rights accruing under
     special circumstances) having the right to vote at elections of directors
     (the "Base Capital Stock"); except that any change in the relative
     beneficial ownership of the Company's securities by any person resulting
     solely from a reduction in the aggregate number of outstanding shares of
     Base Capital Stock, and any decrease thereafter in such person's ownership
     of securities, shall be disregarded until such person increases in any
     manner, directly or indirectly, such person's beneficial ownership of any
     securities of the Company; or

          (iii) The consummation of a merger or consolidation of the Company
     with or into another entity or any other corporate reorganization, if
     persons who were not stockholders of the Company immediately prior to such
     merger, consolidation or other reorganization own immediately after such
     merger, consolidation or other reorganization 50% or more of the voting
     power of the outstanding securities of each of (A) the continuing or
     surviving entity and (B) any direct or indirect parent corporation of such
     continuing or surviving entity; or

          (iv) The sale, transfer or other disposition of all or substantially
     all of the Company's assets.

     For purposes of subsection (d)(i) above, the term "look-back" date shall
mean the later of (1) the Effective Date or (2) the date 24 months prior to the
date of the event that may constitute a Change in Control.

     For purposes of subsection (d)(ii)) above, the term "person" shall have the
same meaning as when used in Sections 13(d) and 14(d) of the Exchange Act but
shall exclude (1) a trustee or other fiduciary holding securities under an
employee benefit plan maintained by the Company or a Parent or Subsidiary and
(2) a corporation owned directly or indirectly by the stockholders of the
Company in substantially the same proportions as their ownership of the Stock.

     Any other provision of this Section 2(d) notwithstanding, a transaction
shall not constitute a Change in Control if its sole purpose is to change the
state of the Company's incorporation or to create a holding company that will be
owned in substantially the same proportions by the persons who held the
Company's securities immediately before such transaction, and a Change in
Control shall not be deemed to occur if the Company files a registration
statement for the offering of Stock to the public.

     (f) "Code" shall mean the U.S. Internal Revenue Code of 1986, as amended.

     (g) "Committee" shall mean the Compensation Committee as designated by the
Board of Directors, which is authorized to administer the Plan, as described in
Section 3 hereof.

     (h) "Company" shall mean eTelecare Global Solutions, Inc., a Philippines
company.

     (i) "Consultant" shall mean a consultant or advisor who provides bona fide
services to the Company, a Parent, a Subsidiary or an Affiliate as an
independent contractor (not

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -2-
<PAGE>

including service as a member of the Board of Directors) or a member of the
board of directors of a Parent or a Subsidiary, in each case who is not an
Employee.

     (j) "Employee" shall mean any individual who is a common-law employee of
the Company, a Parent, a Subsidiary or an Affiliate.

     (k) "Exchange Act" shall mean the U.S. Securities Exchange Act of 1934, as
amended.

     (l) "Exercise Price" shall mean, in the case of an Option, the amount for
which one Share or ADS may be purchased upon exercise of such Option, as
specified in the applicable Stock Option Agreement. "Exercise Price," in the
case of a SAR, shall mean an amount, as specified in the applicable SAR
Agreement, which is subtracted from the Fair Market Value of one Share or ADS in
determining the amount payable upon exercise of such SAR.

     (m) "Fair Market Value" with respect to a Share or ADS, shall mean the
market price of one Share or ADS, determined by the Committee as follows:

          (i) If the Stock or ADS was traded over-the-counter on the date in
     question, then the Fair Market Value shall be equal to the last transaction
     price quoted for such date by the OTC Bulletin Board or, if not so quoted,
     shall be equal to the mean between the last reported representative bid and
     asked prices quoted for such date by the principal automated inter-dealer
     quotation system on which the Stock or ADS is quoted or, if the Stock or
     ADS is not quoted on any such system, by the Pink Sheets LLC;

          (ii) If the Stock or ADS was traded on The NASDAQ Stock Market, then
     the Fair Market Value shall be equal to the last reported sale price quoted
     for such date by The NASDAQ Stock Market;

          (iii) If the Stock or ADS was traded on a United States stock exchange
     other than The NASDAQ Stock Market on the date in question, then the Fair
     Market Value shall be equal to the closing price reported for such date by
     the applicable composite-transactions report; and

          (iv) If none of the foregoing provisions is applicable, then the Fair
     Market Value shall be determined by the Committee in good faith on such
     basis as it deems appropriate.

In all cases, the determination of Fair Market Value by the Committee shall be
conclusive and binding on all persons.

     (n) "ISO" shall mean an employee incentive stock option described in
Section 422 of the Code.

     (o) "Nonstatutory Option" or "NSO" shall mean an employee stock option that
is not an ISO.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -3-
<PAGE>

     (p) "Offeree" shall mean an individual to whom the Committee has offered
the right to acquire Shares or ADSs under the Plan (other than upon exercise of
an Option).

     (q) "Option" shall mean an ISO or Nonstatutory Option granted under the
Plan and entitling the holder to purchase Shares or ADSs.

     (r) "Optionee" shall mean an individual or estate who holds an Option or
SAR.

     (s) "Outside Director" shall mean a member of the Board of Directors who is
not a common-law employee of, or paid consultant to, the Company, a Parent or a
Subsidiary.

     (t) "Parent" shall mean any corporation (other than the Company) in an
unbroken chain of corporations ending with the Company, if each of the
corporations other than the Company owns stock possessing 50% or more of the
total combined voting power of all classes of stock in one of the other
corporations in such chain. A corporation that attains the status of a Parent on
a date after the adoption of the Plan shall be a Parent commencing as of such
date.

     (u) "Participant" shall mean an individual or estate who holds an Award.

     (v) "Plan" shall mean this 2006 Stock Incentive Plan of ETelecare Global
Solutions, Inc., as amended from time to time.

     (w) "Purchase Price" shall mean the consideration for which one Share or
ADS may be acquired under the Plan (other than upon exercise of an Option), as
specified by the Committee.

     (x) "Restricted Share" shall mean a Share or ADS awarded under the Plan.

     (y) "Restricted Share Agreement" shall mean the agreement between the
Company and the recipient of a Restricted Share which contains the terms,
conditions and restrictions pertaining to such Restricted Shares.

     (z) "SAR" shall mean a stock appreciation right granted under the Plan.

     (aa) "SAR Agreement" shall mean the agreement between the Company and an
Optionee which contains the terms, conditions and restrictions pertaining to his
or her SAR.

     (bb) "Service" shall mean service as an Employee, Consultant or Outside
Director, subject to such further limitations as may be set forth in the Plan or
the applicable Stock Option Agreement, SAR Agreement, Restricted Share Agreement
or Stock Unit Agreement. Service does not terminate when an Employee goes on a
bona fide leave of absence, that was approved by the Company in writing, if the
terms of the leave provide for continued Service crediting, or when continued
Service crediting is required by applicable law. However, for purposes of
determining whether an Option is entitled to ISO status, an Employee's
employment will be treated as terminating 90 days after such Employee went on
leave, unless such Employee's right to return to active work is guaranteed by
law or by a contract. Service terminates in any event when the approved leave
ends, unless such Employee immediately returns to active work. The

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -4-
<PAGE>

Company determines which leaves count toward Service, and when Service
terminates for all purposes under the Plan.

     (cc) "Share" shall mean one share of Stock, as adjusted in accordance with
Section 8 (if applicable).

     (dd) "Stock" shall mean the Common Shares of the Company.

     (ee) "Stock Option Agreement" shall mean the agreement between the Company
and an Optionee that contains the terms, conditions and restrictions pertaining
to his Option.

     (ff) "Stock Unit" shall mean a bookkeeping entry representing the
equivalent of one Share or ADS, as awarded under the Plan.

     (gg) "Stock Unit Agreement" shall mean the agreement between the Company
and the recipient of a Stock Unit which contains the terms, conditions and
restrictions pertaining to such Stock Unit.

     (hh) "Subsidiary" shall mean any corporation, if the Company and/or one or
more other Subsidiaries own not less than 50% of the total combined voting power
of all classes of outstanding stock of such corporation. A corporation that
attains the status of a Subsidiary on a date after the adoption of the Plan
shall be considered a Subsidiary commencing as of such date.

     (ii) "Total and Permanent Disability" shall mean permanent and total
disability as defined by section 22(e)(3) of the Code.

SECTION 3. ADMINISTRATION.

     (a) Committee Composition. The Plan shall be administered by the Committee.
The Committee shall consist of two or more directors of the Company, who shall
be appointed by the Board. In addition, unless otherwise determined by the
Board, the composition of the Committee shall satisfy (i) such requirements as
the U.S. Securities and Exchange Commission may establish for administrators
acting under plans intended to qualify for exemption under Rule 16b-3 (or its
successor) under the Exchange Act; and (ii) such requirements as the U.S.
Internal Revenue Service may establish for outside directors acting under plans
intended to qualify for exemption under Section 162(m)(4)(C) of the Code.

     (b) Committee for Non-Officer Grants. The Board may also appoint one or
more separate committees of the Board, each composed of one or more directors of
the Company who need not satisfy the requirements of Section 3(a), who may
administer the Plan with respect to Employees who are not considered officers or
directors of the Company under Section 16 of the Exchange Act, may grant Awards
under the Plan to such Employees and may determine all terms of such grants.
Within the limitations of the preceding sentence, any reference in the Plan to
the Committee shall include such committee or committees appointed pursuant to
the preceding sentence. To the extent permitted by applicable law, the Board of
Directors may also authorize one or more officers of the Company to designate
Employees, other than officers under Section 16 of the Exchange Act, to receive
Awards and/or to determine the number of such Awards to be

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -5-
<PAGE>

received by such persons; provided, however, that the Board of Directors shall
specify the total number of Awards that such officers may so award.

     (c) Committee Procedures. The Board of Directors shall designate one of the
members of the Committee as chairman. The Committee may hold meetings at such
times and places as it shall determine. The acts of a majority of the Committee
members present at meetings at which a quorum exists, or acts reduced to or
approved in writing by all Committee members, shall be valid acts of the
Committee.

     (d) Committee Responsibilities. Subject to the provisions of the Plan, the
Committee shall have full authority and discretion to take the following
actions:

          (i) To interpret the Plan and to apply its provisions;

          (ii) To adopt, amend or rescind rules, procedures and forms relating
     to the Plan;

          (iii) To adopt, amend or terminate sub-plans established for the
     purpose of satisfying applicable foreign laws including qualifying for
     preferred tax treatment under applicable foreign tax laws;

          (iv) To authorize any person to execute, on behalf of the Company, any
     instrument required to carry out the purposes of the Plan;

          (v) To determine when Awards are to be granted under the Plan;

          (vi) To select the Offerees and Optionees;

          (vii) To determine the number of Shares or ADSs to be made subject to
     each Award;

          (viii) To prescribe the terms and conditions of each Award, including
     (without limitation) the Exercise Price and Purchase Price, and the vesting
     or duration of the Award (including accelerating the vesting of Awards,
     either at the time of the Award or thereafter, without the consent of the
     Participant), to determine whether an Option is to be classified as an ISO
     or as a Nonstatutory Option, and to specify the provisions of the agreement
     relating to such Award;

          (ix) To amend any outstanding Award agreement, subject to applicable
     legal restrictions and to the consent of the Participant if the
     Participant's rights or obligations would be materially impaired;

          (x) To prescribe the consideration for the grant of each Award or
     other right under the Plan and to determine the sufficiency of such
     consideration;

          (xi) To determine the disposition of each Award or other right under
     the Plan in the event of a Participant's divorce or dissolution of
     marriage;

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                                      -6-
<PAGE>

          (xii) To determine whether Awards under the Plan will be granted in
     replacement of other grants under an incentive or other compensation plan
     of an acquired business;

          (xiii) To correct any defect, supply any omission, or reconcile any
     inconsistency in the Plan or any Award agreement;

          (xiv) To establish or verify the extent of satisfaction of any
     performance goals or other conditions applicable to the grant, issuance,
     exercisability, vesting and/or ability to retain any Award; and

          (xv) To take any other actions deemed necessary or advisable for the
     administration of the Plan.

Subject to the requirements of applicable law, the Committee may designate
persons other than members of the Committee to carry out its responsibilities
and may prescribe such conditions and limitations as it may deem appropriate,
except that the Committee may not delegate its authority with regard to the
selection for participation of or the granting of Options or other rights under
the Plan to persons subject to Section 16 of the Exchange Act. All decisions,
interpretations and other actions of the Committee shall be final and binding on
all Offerees, all Optionees, and all persons deriving their rights from an
Offeree or Optionee. No member of the Committee shall be liable for any action
that he has taken or has failed to take in good faith with respect to the Plan,
any Option, or any right to acquire Shares or ADSs under the Plan.

SECTION 4. ELIGIBILITY.

     (a) General Rule. Only common-law employees of the Company, a Parent or a
Subsidiary shall be eligible for the grant of ISOs. Only Employees, Consultants
and Outside Directors shall be eligible for the grant of Restricted Shares,
Stock Units, Nonstatutory Options or SARs.

     (b) Automatic Grants to Outside Directors.

          (i) Each Outside Director who first joins the Board of Directors on or
     after the Effective Date, and who was not previously an Employee, shall
     receive a Nonstatutory Option, subject to approval of the Plan by the
     Company's stockholders, to purchase that number of Shares or ADSs as
     determined by the Board of Directors prior to the initial issuance by the
     Company of an ADS (subject to adjustment under Section 11) on the date of
     his or her election to the Board of Directors. Twenty-five percent (25%) of
     the Shares or ADSs subject to each Option granted under this Section
     4(b)(i) shall vest and become exercisable on the first anniversary of the
     date of grant. The balance of the Shares or ADSs subject to such Option
     (i.e. the remaining seventy-five (75%)) shall vest and become exercisable
     monthly over a three-year period beginning on the day which is one month
     after the first anniversary of the date of grant, at a monthly rate of
     2.0833% of the total number of Shares or ADSs subject to such Option.
     Notwithstanding the foregoing, each such Option shall become vested if a
     Change in Control occurs with respect to the Company during the Optionee's
     Service.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -7-
<PAGE>

          (ii) On the first business day following the conclusion of each
     regular annual meeting of the Company's stockholders, commencing with the
     annual meeting occurring after the Effective Date, each Outside Director
     who was not elected to the Board for the first time at such meeting and who
     will continue serving as a member of the Board of Directors thereafter
     shall receive an Option to purchase that number of Shares or ADSs as
     determined by the Board of Directors prior to the initial issuance by the
     Company of an ADS (subject to adjustment under Section 11), provided that
     such Outside Director has served on the Board of Directors for at least six
     months. Each Option granted under this Section 4(b)(ii) shall vest and
     become exercisable on the first anniversary of the date of grant; provided,
     however, that each such Option shall become exercisable in full immediately
     prior to the next regular annual meeting of the Company's stockholders
     following such date of grant in the event such meeting occurs prior to such
     first anniversary date. Notwithstanding the foregoing, each Option granted
     under this Section 4(b)(ii) shall become vested if a Change in Control
     occurs with respect to the Company during the Optionee's Service.

          (iii) The Exercise Price of all Nonstatutory Options granted to an
     Outside Director under this Section 4(b) shall be equal to 100% of the Fair
     Market Value of a Share or ADS on the date of grant, payable in one of the
     forms described in Section 8(a), (b) or (d).

          (iv) All Nonstatutory Options granted to an Outside Director under
     this Section 4(b) shall terminate on the earlier of (A) the day before the
     tenth anniversary of the date of grant of such Options or (B) the date
     twelve months after the termination of such Outside Director's Service for
     any reason; provided, however, that any such Options that are not vested
     upon the termination of the Outside Director's Service as a member of the
     Board of Directors for any reason shall terminate immediately and may not
     be exercised.

     (c) Ten-Percent Stockholders. An Employee who owns more than 10% of the
total combined voting power of all classes of outstanding stock of the Company,
a Parent or Subsidiary shall not be eligible for the grant of an ISO unless such
grant satisfies the requirements of Section 422(c)(5) of the Code.

     (d) Attribution Rules. For purposes of Section 4(c) above, in determining
stock ownership, an Employee shall be deemed to own the stock owned, directly or
indirectly, by or for such Employee's brothers, sisters, spouse, ancestors and
lineal descendants. Stock owned, directly or indirectly, by or for a
corporation, partnership, estate or trust shall be deemed to be owned
proportionately by or for its stockholders, partners or beneficiaries.

     (e) Outstanding Stock. For purposes of Section 4(c) above, "outstanding
stock" shall include all stock actually issued and outstanding immediately after
the grant. "Outstanding stock" shall not include shares authorized for issuance
under outstanding options held by the Employee or by any other person.

SECTION 5. STOCK SUBJECT TO PLAN.

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     (a) Basic Limitation. Shares or ADSs offered under the Plan shall be
authorized but unissued Shares or ADSs or treasury Shares or ADSs. The aggregate
number of Shares or ADSs authorized for issuance as Awards under the Plan shall
not exceed any Shares or ADS remaining available for grant of awards under the
Company's Amended and Restated Key Employees' Stock Option Plan on the effective
date of the Plan (including Shares or ADSs subject to outstanding options under
the Company's Amended and Restated Key Employees' Stock Option Plan on the
effective date of this Plan that are subsequently forfeited or terminate for any
other reason before being exercised and unvested Shares or ADSs that are
forfeited pursuant to such plan after the effective date of this Plan), plus an
annual increase on July 1 of each fiscal year during the term of the Plan,
beginning July 1, 2007, in an amount equal to the lesser of (i) 2,000,000 Shares
or ADSs, (ii) 3% of the outstanding Shares on June 30 of such fiscal year or
(iii) an amount determined by the Board; provided, however that in no case shall
more than 15,000,000 Shares or ADSs be added to the Plan as a result of such
annual increase. The limitations of this Section 5(a) shall be subject to
adjustment pursuant to Section 11. The number of Shares or ADSs that are subject
to Options or other Awards outstanding at any time under the Plan shall not
exceed the number of Shares (or equivalent number of ADSs) which then remain
available for issuance under the Plan. The Company, during the term of the Plan,
shall at all times reserve and keep available sufficient Shares and ADSs to
satisfy the requirements of the Plan.

     (b) Award Limitation. Subject to the provisions of Section 11, no
Participant may receive Options, SARs, Restricted Shares or Stock Units under
the Plan in any calendar year that relate to more than 1,000,000 Shares (or
equivalent number of ADSs).

     (c) Additional Shares. If Restricted Shares or Shares or ADSs issued upon
the exercise of Options are forfeited, then such Shares or ADSs shall again
become available for Awards under the Plan. If Stock Units, Options or SARs are
forfeited or terminate for any other reason before being exercised, then the
corresponding Shares or ADSs shall again become available for Awards under the
Plan. If Stock Units are settled, then only the number of Shares or ADSs (if
any) actually issued in settlement of such Stock Units shall reduce the number
available under Section 5(a) and the balance shall again become available for
Awards under the Plan. If SARs are exercised, then only the number of Shares or
ADSs (if any) actually issued in settlement of such SARs shall reduce the number
available in Section 5(a) and the balance shall again become available for
Awards under the Plan.

SECTION 6. RESTRICTED SHARES.

     (a) Restricted Stock Agreement. Each grant of Restricted Shares under the
Plan shall be evidenced by a Restricted Stock Agreement between the recipient
and the Company. Such Restricted Shares shall be subject to all applicable terms
of the Plan and may be subject to any other terms that are not inconsistent with
the Plan. The provisions of the various Restricted Stock Agreements entered into
under the Plan need not be identical.

     (b) Payment for Awards. Subject to the following sentence, Restricted
Shares may be sold or awarded under the Plan for such consideration as the
Committee may determine (which shall in no case be less than the par value of
the Shares), including (without limitation) cash, cash equivalents and past
services.

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     (c) Vesting. Each Award of Restricted Shares may or may not be subject to
vesting. Vesting shall occur, in full or in installments, upon satisfaction of
the conditions specified in the Restricted Stock Agreement. A Restricted Stock
Agreement may provide for accelerated vesting in the event of the Participant's
death, disability or retirement or other events. The Committee may determine, at
the time of granting Restricted Shares or thereafter, that all or part of such
Restricted Shares shall become vested in the event that a Change in Control
occurs with respect to the Company.

     (d) Voting and Dividend Rights. The holders of Restricted Shares awarded
under the Plan shall have the same voting, dividend and other rights as the
Company's other stockholders. A Restricted Stock Agreement, however, may require
that the holders of Restricted Shares invest any cash dividends received in
additional Restricted Shares. Such additional Restricted Shares shall be subject
to the same conditions and restrictions as the Award with respect to which the
dividends were paid.

     (e) Restrictions on Transfer of Shares. Restricted Shares shall be subject
to such rights of repurchase, rights of first refusal or other restrictions as
the Committee may determine. Such restrictions shall be set forth in the
applicable Restricted Stock Agreement and shall apply in addition to any general
restrictions that may apply to all holders of Shares or ADSs.

SECTION 7. TERMS AND CONDITIONS OF OPTIONS.

     (a) Stock Option Agreement. Each grant of an Option under the Plan shall be
evidenced by a Stock Option Agreement between the Optionee and the Company. Such
Option shall be subject to all applicable terms and conditions of the Plan and
may be subject to any other terms and conditions which are not inconsistent with
the Plan and which the Committee deems appropriate for inclusion in a Stock
Option Agreement. The Stock Option Agreement shall specify whether the Option is
an ISO or an NSO. The provisions of the various Stock Option Agreements entered
into under the Plan need not be identical. Options may be granted in
consideration of a reduction in the Optionee's other compensation.

     (b) Number of Shares. Each Stock Option Agreement shall specify the number
of Shares or ADSs that are subject to the Option and shall provide for the
adjustment of such number in accordance with Section 11.

     (c) Exercise Price. Each Stock Option Agreement shall specify the Exercise
Price. The Exercise Price of an ISO shall not be less than 100% of the Fair
Market Value of a Share or ADS on the date of grant, except as otherwise
provided in 4(c), and the Exercise Price of an NSO shall not be less 85% of the
Fair Market Value of a Share or ADS on the date of grant, and in any event shall
not be less than the par value of each Share. Subject to the foregoing in this
Section 7(c), the Exercise Price under any Option shall be determined by the
Committee at its sole discretion. The Exercise Price shall be payable in one of
the forms described in Section 8.

     (d) Withholding Taxes. As a condition to the exercise of an Option, the
Optionee shall make such arrangements as the Committee may require for the
satisfaction of any federal, state, local or foreign withholding tax obligations
that may arise in connection with such exercise. The Optionee shall also make
such arrangements as the Committee may require for the satisfaction of

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any federal, state, local or foreign withholding tax obligations that may arise
in connection with the disposition of Shares or ADSs acquired by exercising an
Option.

     (e) Exercisability and Term. Each Stock Option Agreement shall specify the
date when all or any installment of the Option is to become exercisable. The
Stock Option Agreement shall also specify the term of the Option; provided that
the term of an ISO shall in no event exceed 10 years from the date of grant
(five years for Employees described in Section 4(c)). A Stock Option Agreement
may provide for accelerated exercisability in the event of the Optionee's death,
disability, or retirement or other events and may provide for expiration prior
to the end of its term in the event of the termination of the Optionee's
Service. Options may be awarded in combination with SARs, and such an Award may
provide that the Options will not be exercisable unless the related SARs are
forfeited. Subject to the foregoing in this Section 7(e), the Committee at its
sole discretion shall determine when all or any installment of an Option is to
become exercisable and when an Option is to expire.

     (f) Exercise of Options. Each Stock Option Agreement shall set forth the
extent to which the Optionee shall have the right to exercise the Option
following termination of the Optionee's Service with the Company and its
Subsidiaries, and the right to exercise the Option of any executors or
administrators of the Optionee's estate or any person who has acquired such
Option(s) directly from the Optionee by bequest or inheritance. Such provisions
shall be determined in the sole discretion of the Committee, need not be uniform
among all Options issued pursuant to the Plan, and may reflect distinctions
based on the reasons for termination of Service.

     (g) Effect of Change in Control. The Committee may determine, at the time
of granting an Option or thereafter, that such Option shall become exercisable
as to all or part of the Shares or ADSs subject to such Option in the event that
a Change in Control occurs with respect to the Company.

     (h) No Rights as a Stockholder. An Optionee, or a transferee of an
Optionee, shall have no rights as a stockholder or holder of ADSs with respect
to any Shares or ADSs covered by his Option until the date of the issuance of a
stock certificate for such Shares or an American Depositary Receipt for such
ADSs. No adjustments shall be made, except as provided in Section 11.

     (i) Modification, Extension and Renewal of Options. Within the limitations
of the Plan, the Committee may modify, extend or renew outstanding options or
may accept the cancellation of outstanding options (to the extent not previously
exercised), whether or not granted hereunder, in return for the grant of new
Options for the same or a different number of Shares or ADSs and at the same or
a different exercise price, or in return for the grant of the same or a
different number of Shares or ADSs. The foregoing notwithstanding, no
modification of an Option shall, without the consent of the Optionee, materially
impair his or her rights or obligations under such Option.

     (j) Restrictions on Transfer of Shares. Any Shares or ADSs issued upon
exercise of an Option shall be subject to such special forfeiture conditions,
rights of repurchase, rights of first refusal and other transfer restrictions as
the Committee may determine. Such restrictions

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shall be set forth in the applicable Stock Option Agreement and shall apply in
addition to any general restrictions that may apply to all holders of Shares or
ADSs.

     (k) Buyout Provisions. The Committee may at any time (a) offer to buy out
for a payment in cash or cash equivalents an Option previously granted or (b)
authorize an Optionee to elect to cash out an Option previously granted, in
either case at such time and based upon such terms and conditions as the
Committee shall establish.

SECTION 8. PAYMENT FOR SHARES.

     (a) General Rule. The entire Exercise Price or Purchase Price of Shares or
ADSs issued under the Plan shall be payable in lawful money of the United States
of America at the time when such Shares or ADSs are purchased, except as
provided in Section 8(b) through Section 8(g) below.

     (b) Surrender of Stock. To the extent that a Stock Option Agreement so
provides and subject to compliance with any applicable legal requirement,
payment may be made all or in part by surrendering Shares or ADSs which have
already been owned by the Optionee or his representative. Such Shares or ADSs
shall be valued at their Fair Market Value on the date when the new Shares or
ADSs are purchased under the Plan. The Optionee shall not surrender Shares or
ADSs in payment of the Exercise Price if such action would cause the Company to
recognize compensation expense (or additional compensation expense) with respect
to the Option for financial reporting purposes.

     (c) Services Rendered. At the discretion of the Committee, Shares or ADSs
may be awarded under the Plan in consideration of services rendered to the
Company or a Subsidiary prior to the award. If Shares or ADSs are awarded
without the payment of a Purchase Price in cash, the Committee shall make a
determination (at the time of the award) of the value of the services rendered
by the Offeree and the sufficiency of the consideration to meet the requirements
of Section 6(b).

     (d) Cashless Exercise. To the extent that a Stock Option Agreement so
provides, payment may be made all or in part by delivery (on a form prescribed
by the Committee) of an irrevocable direction to a securities broker to sell
Shares of ADSs and to deliver all or part of the sale proceeds to the Company in
payment of the aggregate Exercise Price.

     (e) Exercise/Pledge. To the extent that a Stock Option Agreement so
provides, payment may be made all or in part by delivery (on a form prescribed
by the Committee) of an irrevocable direction to a securities broker or lender
to pledge Shares or ADSs, as security for a loan, and to deliver all or part of
the loan proceeds to the Company in payment of the aggregate Exercise Price.

     (f) Other Forms of Payment. To the extent that a Stock Option Agreement or
Restricted Stock Agreement so provides, payment may be made in any other form
that is consistent with applicable laws, regulations and rules.

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     (g) Limitations under Applicable Law. Notwithstanding anything herein or in
a Stock Option Agreement or Restricted Stock Agreement to the contrary, payment
may not be made in any form that is unlawful, as determined by the Committee in
its sole discretion.

SECTION 9. STOCK APPRECIATION RIGHTS.

     (a) SAR Agreement. Each grant of a SAR under the Plan shall be evidenced by
a SAR Agreement between the Optionee and the Company. Such SAR shall be subject
to all applicable terms of the Plan and may be subject to any other terms that
are not inconsistent with the Plan. The provisions of the various SAR Agreements
entered into under the Plan need not be identical. SARs may be granted in
consideration of a reduction in the Optionee's other compensation.

     (b) Number of Shares. Each SAR Agreement shall specify the number of Shares
or ADSs to which the SAR pertains and shall provide for the adjustment of such
number in accordance with Section 11.

     (c) Exercise Price. Each SAR Agreement shall specify the Exercise Price. A
SAR Agreement may specify an Exercise Price that varies in accordance with a
predetermined formula while the SAR is outstanding.

     (d) Exercisability and Term. Each SAR Agreement shall specify the date when
all or any installment of the SAR is to become exercisable. The SAR Agreement
shall also specify the term of the SAR. A SAR Agreement may provide for
accelerated exercisability in the event of the Optionee's death, disability or
retirement or other events and may provide for expiration prior to the end of
its term in the event of the termination of the Optionee's service. SARs may be
awarded in combination with Options, and such an Award may provide that the SARs
will not be exercisable unless the related Options are forfeited. A SAR may be
included in an ISO only at the time of grant but may be included in an NSO at
the time of grant or thereafter. A SAR granted under the Plan may provide that
it will be exercisable only in the event of a Change in Control.

     (e) Effect of Change in Control. The Committee may determine, at the time
of granting a SAR or thereafter, that such SAR shall become fully exercisable as
to all Shares or ADSs subject to such SAR in the event that a Change in Control
occurs with respect to the Company.

     (f) Exercise of SARs. Upon exercise of a SAR, the Optionee (or any person
having the right to exercise the SAR after his or her death) shall receive from
the Company (a) Shares or ADSs, (b) cash or (c) a combination of Shares or ADSs
and cash, as the Committee shall determine. The amount of cash and/or the Fair
Market Value of Shares or ADSs received upon exercise of SARs shall, in the
aggregate, be equal to the amount by which the Fair Market Value (on the date of
surrender) of the Shares or ADSs subject to the SARs exceeds the Exercise Price.

     (g) Modification or Assumption of SARs. Within the limitations of the Plan,
the Committee may modify, extend or assume outstanding SARs or may accept the
cancellation of outstanding SARs (whether granted by the Company or by another
issuer) in return for the grant of new SARs for the same or a different number
of shares and at the same or a different exercise

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price. The foregoing notwithstanding, no modification of a SAR shall, without
the consent of the holder, materially impair his or her rights or obligations
under such SAR.

     (h) Buyout Provisions. The Committee may at any time (a) offer to buy out
for a payment in cash or cash equivalents a SAR previously granted, or (b)
authorize an Optionee to elect to cash out a SAR previously granted, in either
case at such time and based upon such terms and conditions as the Committee
shall establish.

SECTION 10. STOCK UNITS.

     (a) Stock Unit Agreement. Each grant of Stock Units under the Plan shall be
evidenced by a Stock Unit Agreement between the recipient and the Company. Such
Stock Units shall be subject to all applicable terms of the Plan and may be
subject to any other terms that are not inconsistent with the Plan. The
provisions of the various Stock Unit Agreements entered into under the Plan need
not be identical. Stock Units may be granted in consideration of a reduction in
the recipient's other compensation.

     (b) Payment for Awards. To the extent that an Award is granted in the form
of Stock Units, no cash consideration shall be required of the Award recipients.

     (c) Vesting Conditions. Each Award of Stock Units may or may not be subject
to vesting. Vesting shall occur, in full or in installments, upon satisfaction
of the conditions specified in the Stock Unit Agreement. A Stock Unit Agreement
may provide for accelerated vesting in the event of the Participant's death,
disability or retirement or other events. The Committee may determine, at the
time of granting Stock Units or thereafter, that all or part of such Stock Units
shall become vested in the event that a Change in Control occurs with respect to
the Company.

     (d) Voting and Dividend Rights. The holders of Stock Units shall have no
voting rights. Prior to settlement or forfeiture, any Stock Unit awarded under
the Plan may, at the Committee's discretion, carry with it a right to dividend
equivalents. Such right entitles the holder to be credited with an amount equal
to all cash dividends paid on one Share while the Stock Unit is outstanding.
Dividend equivalents may be converted into additional Stock Units. Settlement of
dividend equivalents may be made in the form of cash, in the form of Shares or
ADSs, or in a combination of both. Prior to distribution, any dividend
equivalents which are not paid shall be subject to the same conditions and
restrictions (including without limitation, any forfeiture conditions) as the
Stock Units to which they attach.

     (e) Form and Time of Settlement of Stock Units. Settlement of vested Stock
Units may be made in the form of (a) cash, (b) Shares or ADSs or (c) any
combination of both, as determined by the Committee. The actual number of Stock
Units eligible for settlement may be larger or smaller than the number included
in the original Award, based on predetermined performance factors. Methods of
converting Stock Units into cash may include (without limitation) a method based
on the average Fair Market Value of Shares or ADSs over a series of trading
days. Vested Stock Units may be settled in a lump sum or in installments. The
distribution may occur or commence when all vesting conditions applicable to the
Stock Units have been satisfied or have lapsed, or it may be deferred to any
later date. The amount of a

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deferred distribution may be increased by an interest factor or by dividend
equivalents. Until an Award of Stock Units is settled, the number of such Stock
Units shall be subject to adjustment pursuant to Section 11.

     (f) Death of Recipient. Any Stock Units Award that becomes payable after
the recipient's death shall be distributed to the recipient's beneficiary or
beneficiaries. Each recipient of a Stock Units Award under the Plan shall
designate one or more beneficiaries for this purpose by filing the prescribed
form with the Company. A beneficiary designation may be changed by filing the
prescribed form with the Company at any time before the Award recipient's death.
If no beneficiary was designated or if no designated beneficiary survives the
Award recipient, then any Stock Units Award that becomes payable after the
recipient's death shall be distributed to the recipient's estate.

     (g) Creditors' Rights. A holder of Stock Units shall have no rights other
than those of a general creditor of the Company. Stock Units represent an
unfunded and unsecured obligation of the Company, subject to the terms and
conditions of the applicable Stock Unit Agreement.

SECTION 11. ADJUSTMENT OF SHARES.

     (a) Adjustments. In the event of a subdivision of the outstanding Stock or
ADSs, a declaration of a dividend payable in Shares or ADSs, a declaration of a
dividend payable in a form other than Shares or ADSs in an amount that has a
material effect on the price of Shares or ADSs, a combination or consolidation
of the outstanding Stock or ADSs (by reclassification or otherwise) into a
lesser number of Shares or ADSs, a recapitalization, a spin-off or a similar
occurrence, the Committee shall make equitable adjustments in one or more of:

          (i) The number of Options, SARs, Restricted Shares and Stock Units
     available for future Awards under Section 5;

          (ii) The limitations set forth in Sections 5(a) and (b);

          (iii) The number of NSOs to be granted to Outside Directors under
     Section 4(b);

          (iv) The number of Shares or ADSs covered by each outstanding Option
     and SAR;

          (v) The Exercise Price under each outstanding Option and SAR; or

          (vi) The number of Stock Units included in any prior Award which has
     not yet been settled.

Except as provided in this Section 11, a Participant shall have no rights by
reason of any issue by the Company of stock of any class or securities
convertible into stock of any class, any subdivision or consolidation of shares
of stock of any class, the payment of any stock dividend or any other increase
or decrease in the number of shares of stock of any class.

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     (b) Dissolution or Liquidation. To the extent not previously exercised or
settled, Options, SARs and Stock Units shall terminate immediately prior to the
dissolution or liquidation of the Company.

     (c) Reorganizations. In the event that the Company is a party to a merger
or other reorganization, outstanding Awards shall be subject to the agreement of
merger or reorganization. Such agreement shall provide for:

          (i) The continuation of the outstanding Awards by the Company, if the
     Company is a surviving corporation;

          (ii) The assumption of the outstanding Awards by the surviving
     corporation or its parent or subsidiary;

          (iii) The substitution by the surviving corporation or its parent or
     subsidiary of its own awards for the outstanding Awards;

          (iv) Full exercisability or vesting and accelerated expiration of the
     outstanding Awards; or

          (v) Settlement of the full value of the outstanding Awards in cash or
     cash equivalents followed by cancellation of such Awards.

     (d) Reservation of Rights. Except as provided in this Section 11, an
Optionee or Offeree shall have no rights by reason of any subdivision or
consolidation of shares of stock of any class, the payment of any dividend or
any other increase or decrease in the number of shares of stock of any class.
Any issue by the Company of shares of stock of any class, or securities
convertible into shares of stock of any class, shall not affect, and no
adjustment by reason thereof shall be made with respect to, the number or
Exercise Price of Shares or ADSs subject to an Option. The grant of an Option
pursuant to the Plan shall not affect in any way the right or power of the
Company to make adjustments, reclassifications, reorganizations or changes of
its capital or business structure, to merge or consolidate or to dissolve,
liquidate, sell or transfer all or any part of its business or assets.

SECTION 12. DEFERRAL OF AWARDS.

     (a) Committee Powers. The Committee (in its sole discretion) may permit or
require a Participant to:

          (i) Have cash that otherwise would be paid to such Participant as a
     result of the exercise of a SAR or the settlement of Stock Units credited
     to a deferred compensation account established for such Participant by the
     Committee as an entry on the Company's books;

          (ii) Have Shares or ADSs that otherwise would be delivered to such
     Participant as a result of the exercise of an Option or SAR converted into
     an equal number of Stock Units; or

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          (iii) Have Shares or ADSs that otherwise would be delivered to such
     Participant as a result of the exercise of an Option or SAR or the
     settlement of Stock Units converted into amounts credited to a deferred
     compensation account established for such Participant by the Committee as
     an entry on the Company's books. Such amounts shall be determined by
     reference to the Fair Market Value of such Shares or ADSs as of the date
     when they otherwise would have been delivered to such Participant.

     (b) General Rules. A deferred compensation account established under this
Section 12 may be credited with interest or other forms of investment return, as
determined by the Committee. A Participant for whom such an account is
established shall have no rights other than those of a general creditor of the
Company. Such an account shall represent an unfunded and unsecured obligation of
the Company and shall be subject to the terms and conditions of the applicable
agreement between such Participant and the Company. If the deferral or
conversion of Awards is permitted or required, the Committee (in its sole
discretion) may establish rules, procedures and forms pertaining to such Awards,
including (without limitation) the settlement of deferred compensation accounts
established under this Section 12.

SECTION 13. AWARDS UNDER OTHER PLANS.

     The Company may grant awards under other plans or programs. Such awards may
be settled in the form of Shares or ADSs issued under this Plan. Such Shares or
ADSs shall be treated for all purposes under the Plan like Shares or ADSs issued
in settlement of Stock Units and shall, when issued, reduce the number of Shares
or ADSs available under Section 5.

SECTION 14. PAYMENT OF DIRECTOR'S FEES IN SECURITIES.

     (a) Effective Date. No provision of this Section 14 shall be effective
unless and until the Board has determined to implement such provision.

     (b) Elections to Receive NSOs, Restricted Shares or Stock Units. An
Outside Director may elect to receive his or her annual retainer
payments and/or meeting fees from the Company in the form of cash, NSOs,
Restricted Shares or Stock Units, or a combination thereof, as determined by the
Board. Such NSOs, Restricted Shares and Stock Units shall be issued under the
Plan. An election under this Section 14 shall be filed with the Company on the
prescribed form.

     (c) Number and Terms of NSOs, Restricted Shares or Stock Units. The number
of NSOs, Restricted Shares or Stock Units to be granted to Outside Directors in
lieu of annual retainers and meeting fees that would otherwise be paid in cash
shall be calculated in a manner determined by the Board. The terms of such NSOs,
Restricted Shares or Stock Units shall also be determined by the Board.

SECTION 15. LEGAL AND REGULATORY REQUIREMENTS.

     Shares or ADSs shall not be issued under the Plan unless the issuance and
delivery of such Shares or ADSs complies with (or is exempt from) all applicable
requirements of law, including (without limitation) the U.S. Securities Act of
1933, as amended, the rules and

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regulations promulgated thereunder, state securities laws and regulations and
the regulations of any stock exchange on which the Company's securities may then
be listed, and the Company has obtained the approval or favorable ruling from
any governmental agency which the Company determines is necessary or advisable.
The Company shall not be liable to a Participant or other persons as to: (a) the
non-issuance or sale of Shares or ADSs as to which the Company has been unable
to obtain from any regulatory body having jurisdiction the authority deemed by
the Company's counsel to be necessary to the lawful issuance and sale of any
Shares or ADSs under the Plan; and (b) any tax consequences expected, but not
realized, by any Participant or other person due to the receipt, exercise or
settlement of any Award granted under the Plan.

SECTION 16. WITHHOLDING TAXES.

     (a) General. To the extent required by applicable U.S. federal, state or
local or foreign law, a Participant or his or her successor shall make
arrangements satisfactory to the Company for the satisfaction of any withholding
tax obligations that arise in connection with the Plan. The Company shall not be
required to issue any Shares or ADSs or make any cash payment under the Plan
until such obligations are satisfied.

     (b) Share Withholding. The Committee may permit a Participant to satisfy
all or part of his or her withholding or income tax obligations by having the
Company withhold all or a portion of any Shares or ADSs that otherwise would be
issued to him or her or by surrendering all or a portion of any Shares or ADSs
that he or she previously acquired. Such Shares or ADSs shall be valued at their
Fair Market Value on the date when taxes otherwise would be withheld in cash. In
no event may a Participant have Shares or ADSs withheld that would otherwise be
issued to him or her in excess of the number necessary to satisfy the legally
required minimum tax withholding.

     (c) Default Rule. A Participant, in the absence of any other arrangement
and to the extent permitted by applicable law, shall be deemed to have directed
the Company to withhold or collect from his compensation an amount sufficient to
satisfy such tax withholding obligations.

SECTION 17. OTHER PROVISIONS APPLICABLE TO AWARDS.

     (a) Transferability. Unless the agreement evidencing an Award (or an
amendment thereto authorized by the Committee) expressly provides otherwise, no
Award granted under this Plan, nor any interest in such Award, may be sold,
assigned, conveyed, gifted, pledged, hypothecated or otherwise transferred in
any manner (prior to the vesting and lapse of any and all restrictions
applicable to Shares or ADSs issued under such Award), other than by will or the
laws of descent and distribution; provided, however, that an ISO may be
transferred or assigned only to the extent consistent with Section 422 of the
Code. Any purported assignment, transfer or encumbrance in violation of this
Section 17(a) shall be void and unenforceable against the Company.

     (b) Qualifying Performance Criteria. The number of Shares or ADSs or other
benefits granted, issued, retainable and/or vested under an Award may be made
subject to the attainment of performance goals for a specified period of time
relating to one or more of the following performance criteria, either
individually, alternatively or in any combination, applied

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -18-
<PAGE>

to either the Company as a whole or to a business unit or Subsidiary, either
individually, alternatively or in any combination, and measured either annually
or cumulatively over a period of years, on an absolute basis or relative to a
pre-established target, to previous years' results or to a designated comparison
group or index, in each case as specified by the Committee in the Award: (a)
cash flow, (b) earnings per share, (c) earnings before interest, taxes and
amortization, (d) return on equity, (e) total stockholder return, (f) share
price performance, (g) return on capital, (h) return on assets or net assets,
(i) revenue, (j) income or net income, (k) operating income or net operating
income, (l) operating profit or net operating profit, (m) operating margin or
profit margin, (n) return on operating revenue, (o) return on invested capital,
or (p) market segment shares ("Qualifying Performance Criteria"). The Committee
may appropriately adjust any evaluation of performance under a Qualifying
Performance Criteria to exclude any of the following events that occurs during a
performance period: (i) asset write-downs, (ii) litigation or claim judgments or
settlements, (iii) the effect of changes in tax law, accounting principles or
other such laws or provisions affecting reported results, (iv) accruals for
reorganization and restructuring programs and (v) any extraordinary nonrecurring
items as described in Accounting Principles Board Opinion No. 30 and/or in
managements' discussion and analysis of financial condition and results of
operations appearing in the Company's annual report to stockholders for the
applicable year. If applicable, the Committee shall determine the Qualifying
Performance Criteria not later than the 90th day of the performance period, and
shall determine and certify, for each Participant, the extent to which the
Qualifying Performance Criteria have been met. The Committee may not in any
event increase the amount of compensation payable under the Plan upon the
attainment of a Qualifying Performance Goal to a Participant who is a "covered
employee" within the meaning of Section 162(m) of the Code.

     (c) Exercise or Settlement for ADSs. With the consent of the Committee and
subject to such terms and conditions as the Committee, in its sole discretion,
deems necessary or advisable, an Award may be exercised or settled for ADSs
rather than Shares.

SECTION 18. NO EMPLOYMENT RIGHTS.

     No provision of the Plan, nor any right or Option granted under the Plan,
shall be construed to give any person any right to become, to be treated as, or
to remain an Employee. The Company and its Subsidiaries reserve the right to
terminate any person's Service at any time and for any reason, with or without
notice.

SECTION 19. DURATION AND AMENDMENTS.

     (a) Term of the Plan. The Plan, as set forth herein, shall terminate
automatically on October 1, 2016 and may be terminated on any earlier date
pursuant to Subsection (b) below.

     (b) Right to Amend or Terminate the Plan. The Board of Directors may amend
or terminate the Plan at any time and from time to time. Rights and obligations
under any Award granted before amendment of the Plan shall not be materially
impaired by such amendment, except with consent of the Participant. An amendment
of the Plan shall be subject to the approval of the Company's stockholders only
to the extent required by applicable laws, regulations or rules.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -19-
<PAGE>

     (c) Effect of Termination. No Awards shall be granted under the Plan after
the termination thereof. The termination of the Plan shall not affect Awards
previously granted under the Plan.

SECTION 20. CONTROLLING LAW AND LITIGATION EXPENSES.

     All disputes relating to or arising from the Plan shall be governed by
Philippine law. The Company shall reimburse a Participant for reasonable legal
fees and expenses that the Participant incurs in order to enforce or defend his
or her rights under the Plan, but only if the Participant receives a judgment or
settlement substantially in the Participant's favor. Reimbursements that are due
under this paragraph shall be paid promptly, regardless of whether or not the
Company appeals a decision.

                [Remainder of this page intentionally left blank]

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -20-
<PAGE>

SECTION 21. EXECUTION.

To record the adoption of the Plan by the Board of Directors, the Company has
caused its authorized officer to execute the same.

                                        ETELECARE GLOBAL
                                        SOLUTIONS, INC.

                                        By
                                              ---------------------------------

                                        Name
                                              ---------------------------------

                                        Title
                                              ---------------------------------

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                                      -21-
<PAGE>
                        ETELECARE GLOBAL SOLUTIONS, INC.

                            2006 STOCK INCENTIVE PLAN

                          NOTICE OF STOCK OPTION GRANT

     You have been granted the following Option to purchase American Depositary
Shares ("ADSs") of ETELECARE GLOBAL SOLUTIONS, INC. (the "Company") under the
Company's 2006 Stock Incentive Plan (the "Plan"):

Name of Optionee:                       [Name of Optionee]
Total Number of Option ADSs Granted:    [Total Number of ADSs]
Type of Option:                         [ ]  Incentive Stock Option
                                        [ ]  Nonstatutory Stock Option
Exercise Price Per ADS:                 $
Grant Date:                             [Date of Grant]
Vesting Commencement Date:              [Vesting Commencement Date]
Vesting Schedule:                       This Option becomes exercisable with
                                        respect to the first 1/4th of the ADSs
                                        subject to this Option when you complete
                                        12 months of continuous Service as an
                                        Employee or a Consultant from the
                                        Vesting Commencement Date. Thereafter,
                                        this Option becomes exercisable with
                                        respect to an additional 1/48th of the
                                        ADSs subject to this Option when you
                                        complete each additional month of such
                                        Service
Expiration Date:                        [Expiration Date] This Option expires
                                        earlier if your Service terminates
                                        earlier, as described in the Stock
                                        Option Agreement.

      By your signature and the signature of the Company's representative below,
you and the Company agree that this Option is granted under and governed by the
term and conditions of the Plan and the Stock Option Agreement, both of which
are attached to and made a part of this document.

         By signing this document you further agree that the Company may deliver
by e-mail all documents relating to the Plan or this award (including without
limitation, prospectuses required by the Securities and Exchange Commission) and
all other documents that the Company is required to deliver to its security
holders (including without limitation, annual reports and proxy statements). You
also agree that the Company may deliver these documents by posting them on a
website maintained by the Company or by a third party under contract with the
Company. If the Company posts these documents on a website, it will notify you
by e-mail.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                          NOTICE OF STOCK OPTION GRANT
                                     - 1 -
<PAGE>

OPTIONEE:                                      ETELECARE GLOBAL SOLUTIONS, INC.

                                               By:
Optionee's Signature

                                               Title:
Optionee's Printed Name

                        ETELECARE GLOBAL SOLUTIONS, INC.
                          NOTICE OF STOCK OPTION GRANT
                                     - 2 -
<PAGE>

                        ETELECARE GLOBAL SOLUTIONS, INC.

                            2006 STOCK INCENTIVE PLAN

                             STOCK OPTION AGREEMENT

TAX TREATMENT           This Option is intended to be an incentive
                        stock option under Section 422 of the Internal Revenue
                        Code or a nonstatutory option, as provided in the Notice
                        of Stock Option Grant. Even if this Option is designated
                        as an incentive stock option, it shall be deemed to be a
                        nonstatutory option to the extent required by the
                        $100,000 annual limitation under Section 422(d) of the
                        Internal Revenue Code.

VESTING                 This Option becomes exercisable in installments,
                        as shown in the Notice of Stock Option Grant. This
                        Option will in no event become exercisable for
                        additional ADSs after your Service as an Employee or a
                        Consultant has terminated for any reason.

TERM                    This Option expires in any event at the close of
                        business at Company headquarters on the day before the
                        10th anniversary of the Grant Date, as shown on the
                        Notice of Stock Option Grant (fifth anniversary for a
                        more than 10% stockholder as provided under the Plan if
                        this is an incentive stock option). This Option may
                        expire earlier if your Service terminates, as described
                        below.

REGULAR TERMINATION     If your Service terminates for any reason except death
                        or "Total and Permanent Disability" (as defined in the
                        Plan), then this Option will expire at the close of
                        business at Company headquarters on the date three (3)
                        months after the date your Service terminates (or, if
                        earlier, the Expiration Date). The Company has
                        discretion to determine when your Service terminates for
                        all purposes of the Plan and its determinations are
                        conclusive and binding on all persons.

DEATH                   If your Service terminates because of death, then
                        this Option will expire at the close of business at
                        Company headquarters on the date 12 months after the
                        date your Service terminates (or, if earlier, the
                        Expiration Date). During that period of up to 12 months,
                        your estate or heirs may exercise the Option.

DISABILITY              If your Service terminates because of your Total and
                        Permanent Disability, then this Option will expire at
                        the close of business at Company headquarters on the
                        date 12 months after the date your Service terminates
                        (or, if earlier, the Expiration Date).

LEAVES OF ABSENCE       For purposes of this Option, your Service does not
                        terminate when you go on a military leave, a sick leave
                        or another bona fide leave of absence, if the leave was
                        approved by the Company in writing and if continued
                        crediting of Service is required by the terms of the
                        leave or by applicable law. But your Service terminates
                        when the approved leave ends, unless

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                      - 1 -
<PAGE>

                        you immediately return to active work.

                        If you go on a leave of absence, then the vesting
                        schedule specified in the Notice of Stock Option Grant
                        may be adjusted in accordance with the Company's leave
                        of absence policy or the terms of your leave. If you
                        commence working on a part-time basis, then the vesting
                        schedule specified in the Notice of Stock Option Grant
                        may be adjusted in accordance with the Company's
                        part-time work policy or the terms of an agreement
                        between you and the Company pertaining to your part-time
                        schedule.

RESTRICTIONS ON         The Company will not permit you to exercise this Option
EXERCISE                if the issuance of ADSs at that time would violate any
                        law or regulation. The inability of the Company to
                        obtain approval from any regulatory body having
                        authority deemed by the Company to be necessary to the
                        lawful issuance and sale of the Company stock pursuant
                        to this Option shall relieve the Company of any
                        liability with respect to the non-issuance or sale of
                        the Company stock as to which such approval shall not
                        have been obtained. However, the Company shall use its
                        best efforts to obtain such approval.

NOTICE OF EXERCISE      When you wish to exercise this Option you must notify
                        the Company by completing the attached "Notice of
                        Exercise of Stock Option" form and filing it with the
                        Human Resources Department of the Company. Your notice
                        must specify how many ADSs you wish to purchase. Your
                        notice must also specify how your ADSs should be
                        registered. The notice will be effective when it is
                        received by the Company. If someone else wants to
                        exercise this Option after your death, that person must
                        prove to the Company's satisfaction that he or she is
                        entitled to do so.

FORM OF PAYMENT         When you submit your notice of exercise, you must
                        include payment of the Option exercise price for the
                        ADSs you are purchasing. Payment may be made in the
                        following form(s):

                        o     Your personal check, a cashier's check or a money
                              order.

                        o     Subject to compliance with any applicable legal
                              requirements, certificates for ADSs that you own,
                              along with any forms needed to effect a transfer
                              of those ADSs to the Company. The value of the
                              ADSs, determined as of the effective date of the
                              Option exercise, will be applied to the Option
                              exercise price. However, you may not surrender
                              ADSs in payment of the exercise price if your
                              action would cause the Company to recognize a
                              compensation expense (or additional compensation
                              expense) with respect to this Option for financial
                              reporting purposes.

                        o     By delivery on a form approved by the Committee of
                              an irrevocable direction to a securities broker
                              approved by the Company to sell all or part of
                              your Option ADSs and to deliver to the Company
                              from the sale proceeds an amount sufficient to pay
                              the Option exercise price and any withholding
                              taxes. The balance of the sale proceeds, if any,
                              will be

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                     - 2 -
<PAGE>

                              delivered to you. The directions must be given by
                              signing a special "Notice of Exercise" form
                              provided by the Company.

                        o     By delivery on a form approved by the Committee of
                              an irrevocable direction to a securities broker or
                              lender approved by the Company to pledge Option
                              ADSs as security for a loan and to deliver to the
                              Company from the loan proceeds an amount
                              sufficient to pay the Option exercise price and
                              any withholding taxes. The directions must be
                              given by signing a special "Notice of Exercise"
                              form provided by the Company.

                        o     Any other form permitted by the Committee in its
                              sole discretion.

                        Notwithstanding the foregoing, payment may not be made
                        in any form that is unlawful, as determined by the
                        Committee in its sole discretion.

WITHHOLDING             You will not be allowed to exercise this Option unless
TAXES AND STOCK         you make arrangements acceptable to the Company to pay
WITHHOLDING             any withholding taxes that may be due as a result of the
                        Option exercise. These arrangements may include
                        withholding ADSs that otherwise would be issued to you
                        when you exercise this Option. The value of these ADSs,
                        determined as of the effective date of the Option
                        exercise, will be applied to the withholding taxes.

RESTRICTIONS ON RESALE  By signing this Agreement, you agree not to sell any
                        Option ADSs at a time when applicable laws, Company
                        policies or an agreement between the Company and its
                        underwriters prohibit a sale. This restriction will
                        apply as long as you are an employee, consultant or
                        director of the Company or a subsidiary of the Company.

TRANSFER OF OPTION      In general, only you can exercise this Option prior to
                        your death. You cannot transfer or assign this Option,
                        other than as designated by you by will or by the laws
                        of descent and distribution, except as provided below.
                        For instance, you may not sell this Option or use it as
                        security for a loan. If you attempt to do any of these
                        things, this Option will immediately become invalid. You
                        may in any event dispose of this Option in your will.
                        Regardless of any marital property settlement agreement,
                        the Company is not obligated to honor a notice of
                        exercise from your former spouse, nor is the Company
                        obligated to recognize your former spouse's interest in
                        your Option in any other way.

                        However, if this Option is designated as a nonstatutory
                        stock option in the Notice of Stock Option Grant, then
                        the Committee may, in its sole discretion, allow you to
                        transfer this Option as a gift to one or more family
                        members. For purposes of this Agreement, "family member"
                        means a child, stepchild, grandchild, parent,
                        stepparent, grandparent, spouse, former spouse, sibling,
                        niece, nephew, mother-in-law, father-in-law, or
                        sister-in-law (including adoptive relationships), any
                        individual sharing your household (other than a tenant
                        or employee), a trust in which one or more of these
                        individuals have more than 50% of the beneficial
                        interest, a

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                     - 3 -
<PAGE>

                        foundation in which you or one or more of these persons
                        control the management of assets, and any entity in
                        which you or one or more of these persons own more than
                        50% of the voting interest.

                        In addition, if this Option is designated as a
                        nonstatutory stock option in the Notice of Stock Option
                        Grant, then the Committee may, in its sole discretion,
                        allow you to transfer this option to your spouse or
                        former spouse pursuant to a domestic relations order in
                        settlement of marital property rights.

                        The Committee will allow you to transfer this Option
                        only if both you and the transferee(s) execute the forms
                        prescribed by the Committee, which include the consent
                        of the transferee(s) to be bound by this Agreement.

RETENTION RIGHTS        Neither your Option nor this Agreement gives you the
                        right to be retained by the Company or a subsidiary of
                        the Company in any capacity. The Company and its
                        subsidiaries reserve the right to terminate your Service
                        at any time, with or without cause.

STOCKHOLDER RIGHTS      You, or your estate or heirs, have no rights as a
                        stockholder of the Company until you have exercised this
                        Option by giving the required notice to the Company and
                        paying the exercise price. No adjustments are made for
                        dividends or other rights if the applicable record date
                        occurs before you exercise this Option, except as
                        described in the Plan.

ADJUSTMENTS             In the event of a stock split, a stock dividend or a
                        similar change in Company ADSs, the number of ADSs
                        covered by this Option and the exercise price per ADS
                        shall be adjusted pursuant to the Plan.

APPLICABLE LAW          This Agreement will be interpreted and enforced under
                        Philippine law.

THE PLAN AND OTHER      The text of the Plan is incorporated in this Agreement
AGREEMENTS              by reference. All capitalized terms in the Stock Option
                        Agreement shall have the meanings assigned to them in
                        the Plan. This Agreement and the Plan constitute the
                        entire understanding between you and the Company
                        regarding this Option. Any prior agreements, commitments
                        or negotiations concerning this Option are superseded.
                        This Agreement may be amended only by another written
                        agreement, signed by both parties.

                 BY SIGNING THE COVER SHEET OF THIS AGREEMENT,
                  YOU AGREE TO ALL OF THE TERMS AND CONDITIONS
                        DESCRIBED ABOVE AND IN THE PLAN.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                     - 4 -
<PAGE>
                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                       NOTICE OF EXERCISE OF STOCK OPTION

          YOU MUST SIGN THIS NOTICE ON THE LAST PAGE BEFORE SUBMITTING
                               IT TO THE COMPANY

OPTIONEE INFORMATION:
                                        Social Security
Name:                                   Number:

Address:                                Employee Number:

OPTION INFORMATION:

Date of Grant:                     , 200                  Type of Stock Option:
Exercise Price per ADS:  $                                [ ] Nonstatutory (NSO)
Total number of ADSs of ETELECARE GLOBAL SOLUTIONS, INC.  [ ] Incentive (ISO)
(the "Company") covered by option:

EXERCISE INFORMATION:

Number of ADSs of the Company for which option is being exercised now:         .
(These ADSs are referred to below as the "Purchased ADSs.")

Total exercise price for the Purchased ADSs: $

Form of payment enclosed [CHECK ALL THAT APPLY]:

[ ]  Check for $                 , payable to "ETelecare Global Solutions, Inc."

[ ]  Certificate(s) for              ADSs of the Company that I have owned for
     at least six months or have purchased in the open market. (These ADSs will
     be valued as of the date when the Company receives this notice.)

Name(s) in which the Purchased ADSs should be registered [PLEASE CHECK ONE BOX]:

                        ETELECARE GLOBAL SOLUTIONS, INC.
                       NOTICE OF EXERCISE OF STOCK OPTION
                                     - 1 -
<PAGE>

[ ] In my name only

[ ] In the names of my spouse        My spouse's name (if applicable):
    and myself as community
    property

[ ] In the names of my
    spouse and myself as joint
    tenants with the right
    of survivorship

[ ] In the name of an eligible       Full legal name of revocable trust:
    revocable trust

The certificate for the
Purchased ADSs should be
sent to the following address:

ACKNOWLEDGMENTS:

1.    I understand that all sales of Purchased ADSs are subject to compliance
      with the Company's policy on securities trades.

2.    I hereby acknowledge that I received and read a copy of the prospectus
      describing the Company's 2006 Stock Incentive Plan and the tax
      consequences of an exercise.

3.    In the case of a nonstatutory option, I understand that I must recognize
      ordinary income equal to the spread between the fair market value of the
      Purchased ADSs on the date of exercise and the exercise price. I further
      understand that I am required to pay withholding taxes at the time of
      exercising a nonstatutory option.

4.    In the case of an incentive stock option, I agree to notify the Company if
      I dispose of the Purchased ADSs before I have met both of the tax holding
      periods applicable to incentive stock options (that is, if I make a
      disqualifying disposition).

5.    I acknowledge that the Company has encouraged me to consult my own adviser
      to determine the form of ownership that is appropriate for me. In the
      event that I choose to transfer my Purchased ADSs to a trust that does not
      satisfy the requirements of the Internal Revenue Service (i.e., a trust
      that is not an eligible revocable trust), I also acknowledge that the
      transfer will be treated as a "disposition" for incentive stock option tax
      purposes. As a result, the favorable incentive stock option tax treatment
      will be unavailable and other unfavorable tax consequences may occur.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                       NOTICE OF EXERCISE OF STOCK OPTION
                                     - 2 -
<PAGE>

SIGNATURE AND DATE:

                                               , 200

                        ETELECARE GLOBAL SOLUTIONS, INC.
                       NOTICE OF EXERCISE OF STOCK OPTION
                                     - 3 -
<PAGE>

                        ETELECARE GLOBAL SOLUTIONS, INC.

                            2006 STOCK INCENTIVE PLAN

                          NOTICE OF STOCK OPTION GRANT

     You have been granted the following Option to purchase Common Stock of
ETELECARE GLOBAL SOLUTIONS, INC. (the "Company") under the Company's 2006 Stock
Incentive Plan (the "Plan"):

Name of Optionee:                       [Name of Optionee]
Total Number of Option Shares Granted:  [Total Number of Shares]
Type of Option:                         [ ]  Incentive Stock Option
                                        [ ]  Nonstatutory Stock Option
Exercise Price Per ADS:                 $
Grant Date:                             [Date of Grant]
Vesting Commencement Date:              [Vesting Commencement Date]
Vesting Schedule:                       This Option becomes exercisable with
                                        respect to the first 1/4th of the shares
                                        subject to this Option when you complete
                                        12 months of continuous Service as an
                                        Employee or a Consultant from the
                                        Vesting Commencement Date. Thereafter,
                                        this Option becomes exercisable with
                                        respect to an additional 1/48th of the
                                        shares subject to this Option when you
                                        complete each additional month of such
                                        Service
Expiration Date:                        [Expiration Date] This Option expires
                                        earlier if your Service terminates
                                        earlier, as described in the Stock
                                        Option Agreement.

      By your signature and the signature of the Company's representative below,
you and the Company agree that this Option is granted under and governed by the
term and conditions of the Plan and the Stock Option Agreement, both of which
are attached to and made a part of this document.

         By signing this document you further agree that the Company may deliver
by e-mail all documents relating to the Plan or this award (including without
limitation, prospectuses required by the Securities and Exchange Commission) and
all other documents that the Company is required to deliver to its security
holders (including without limitation, annual reports and proxy statements). You
also agree that the Company may deliver these documents by posting them on a
website maintained by the Company or by a third party under contract with the
Company. If the Company posts these documents on a website, it will notify you
by e-mail.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                          NOTICE OF STOCK OPTION GRANT
                                     - 1 -
<PAGE>

OPTIONEE:                                  ETELECARE GLOBAL SOLUTIONS, INC.

                                           By:

Optionee's Signature

                                           Title:
Optionee's Printed Name

                        ETELECARE GLOBAL SOLUTIONS, INC.
                          NOTICE OF STOCK OPTION GRANT
                                     - 2 -
<PAGE>
                        ETELECARE GLOBAL SOLUTIONS, INC.

                            2006 STOCK INCENTIVE PLAN

                             STOCK OPTION AGREEMENT

TAX TREATMENT                This Option is intended to be an incentive stock
                             option under Section 422 of the Internal Revenue
                             Code or a nonstatutory option, as provided in the
                             Notice of Stock Option Grant. Even if this Option
                             is designated as an incentive stock option, it
                             shall be deemed to be a nonstatutory option to the
                             extent required by the $100,000 annual limitation
                             under Section 422(d) of the Internal Revenue Code.

VESTING                      This Option becomes exercisable in installments, as
                             shown in the Notice of Stock Option Grant. This
                             Option will in no event become exercisable for
                             additional shares after your Service as an Employee
                             or a Consultant has terminated for any reason.

TERM                         This Option expires in any event at the close of
                             business at Company headquarters on the day before
                             the 10th anniversary of the Grant Date, as shown on
                             the Notice of Stock Option Grant (fifth anniversary
                             for a more than 10% stockholder as provided under
                             the Plan if this is an incentive stock option).
                             This Option may expire earlier if your Service
                             terminates, as described below.

REGULAR TERMINATION          If your Service terminates for any reason except
                             death or "Total and Permanent Disability" (as
                             defined in the Plan), then this Option will expire
                             at the close of business at Company headquarters on
                             the date three (3) months after the date your
                             Service terminates (or, if earlier, the Expiration
                             Date). The Company has discretion to determine when
                             your Service terminates for all purposes of the
                             Plan and its determinations are conclusive and
                             binding on all persons.

DEATH                        If your Service terminates because of death, then
                             this Option will expire at the close of business at
                             Company headquarters on the date 12 months after
                             the date your Service terminates (or, if earlier,
                             the Expiration Date). During that period of up to
                             12 months, your estate or heirs may exercise the
                             Option.

DISABILITY                   If your Service terminates because of your Total
                             and Permanent Disability, then this Option will
                             expire at the close of business at Company
                             headquarters on the date 12 months after the date
                             your Service terminates (or, if earlier, the
                             Expiration Date).

LEAVES OF ABSENCE            For purposes of this Option, your Service does not
                             terminate when you go on a military leave, a sick
                             leave or another bona fide leave of absence, if the
                             leave was approved by the Company in writing and if
                             continued crediting of Service is required by the
                             terms of the leave or by applicable law. But your
                             Service terminates when the approved leave ends,
                             unless

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                       -1-
<PAGE>

                             you immediately return to active work.

                             If you go on a leave of absence, then the vesting
                             schedule specified in the Notice of Stock Option
                             Grant may be adjusted in accordance with the
                             Company's leave of absence policy or the terms of
                             your leave. If you commence working on a part-time
                             basis, then the vesting schedule specified in the
                             Notice of Stock Option Grant may be adjusted in
                             accordance with the Company's part-time work policy
                             or the terms of an agreement between you and the
                             Company pertaining to your part-time schedule.

RESTRICTIONS ON              The Company will not permit you to exercise this
EXERCISE                     Option if the issuance of shares at that time would
                             violate any law or regulation. The inability of the
                             Company to obtain approval from any regulatory body
                             having authority deemed by the Company to be
                             necessary to the lawful issuance and sale of the
                             Company stock pursuant to this Option shall relieve
                             the Company of any liability with respect to the
                             non-issuance or sale of the Company stock as to
                             which such approval shall not have been obtained.
                             However, the Company shall use its best efforts to
                             obtain such approval.

NOTICE OF EXERCISE           When you wish to exercise this Option you must
                             notify the Company by completing the attached
                             "Notice of Exercise of Stock Option" form and
                             filing it with the Human Resources Department of
                             the Company. Your notice must specify how many
                             shares you wish to purchase. Your notice must also
                             specify how your shares should be registered. The
                             notice will be effective when it is received by the
                             Company. If someone else wants to exercise this
                             Option after your death, that person must prove to
                             the Company's satisfaction that he or she is
                             entitled to do so.

FORM OF PAYMENT              When you submit your notice of exercise, you must
                             include payment of the Option exercise price for
                             the shares you are purchasing. Payment may be made
                             in the following form(s):

                             o   Your personal check, a cashier's check or a
                                 money order.

                             o   Certificates for shares of Company stock that
                                 you own, along with any forms needed to effect
                                 a transfer of those shares to the Company. The
                                 value of the shares, determined as of the
                                 effective date of the Option exercise, will be
                                 applied to the Option exercise price. Instead
                                 of surrendering shares of Company stock, you
                                 may attest to the ownership of those shares on
                                 a form provided by the Company and have the
                                 same number of shares subtracted from the
                                 Option shares issued to you. However, you may
                                 not surrender, or attest to the ownership of
                                 shares of Company stock in payment of the
                                 exercise price if your action would cause the
                                 Company to recognize a compensation expense (or
                                 additional compensation expense) with respect
                                 to this Option for financial reporting
                                 purposes.

                             o   By delivery on a form approved by the Committee
                                 of an irrevocable direction to a securities
                                 broker approved by the Company to sell all or

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                      -2-
<PAGE>

                                 part of your Option shares and to deliver to
                                 the Company from the sale proceeds an amount
                                 sufficient to pay the Option exercise price and
                                 any withholding taxes. The balance of the sale
                                 proceeds, if any, will be delivered to you. The
                                 directions must be given by signing a special
                                 "Notice of Exercise" form provided by the
                                 Company.

                             o   By delivery on a form approved by the Committee
                                 of an irrevocable direction to a securities
                                 broker or lender approved by the Company to
                                 pledge Option shares as security for a loan and
                                 to deliver to the Company from the loan
                                 proceeds an amount sufficient to pay the Option
                                 exercise price and any withholding taxes. The
                                 directions must be given by signing a special
                                 "Notice of Exercise" form provided by the
                                 Company.

                             o   Any other form permitted by the Committee in
                                 its sole discretion.

                             Notwithstanding the foregoing, payment may not be
                             made in any form that is unlawful, as determined by
                             the Committee in its sole discretion.

WITHHOLDING                  You will not be allowed to exercise this Option
TAXES AND STOCK              unless you make arrangements acceptable to the
WITHHOLDING                  Company to pay any withholding taxes that may be
                             due as a result of the Option exercise. These
                             arrangements may include withholding shares of
                             Company stock that otherwise would be issued to you
                             when you exercise this Option. The value of these
                             shares, determined as of the effective date of the
                             Option exercise, will be applied to the withholding
                             taxes.

RESTRICTIONS ON              By signing this Agreement, you agree not to sell
RESALE                       any Option shares at a time when applicable laws,
                             Company policies or an agreement between the
                             Company and its underwriters prohibit a sale. This
                             restriction will apply as long as you are an
                             employee, consultant or director of the Company or
                             a subsidiary of the Company.

TRANSFER OF OPTION           In general, only you can exercise this Option prior
                             to your death. You cannot transfer or assign this
                             Option, other than as designated by you by will or
                             by the laws of descent and distribution, except as
                             provided below. For instance, you may not sell this
                             Option or use it as security for a loan. If you
                             attempt to do any of these things, this Option will
                             immediately become invalid. You may in any event
                             dispose of this Option in your will. Regardless of
                             any marital property settlement agreement, the
                             Company is not obligated to honor a notice of
                             exercise from your former spouse, nor is the
                             Company obligated to recognize your former spouse's
                             interest in your Option in any other way.

                             However, if this Option is designated as a
                             nonstatutory stock option in the Notice of Stock
                             Option Grant, then the Committee may, in its sole
                             discretion, allow you to transfer this Option as a
                             gift to one or more family members. For purposes of
                             this Agreement, "family member" means a child,
                             stepchild, grandchild, parent, stepparent,
                             grandparent, spouse, former spouse, sibling, niece,
                             nephew, mother-in-law, father-in-law, or

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                      -3-
<PAGE>

                             sister-in-law (including adoptive relationships),
                             any individual sharing your household (other than a
                             tenant or employee), a trust in which one or more
                             of these individuals have more than 50% of the
                             beneficial interest, a foundation in which you or
                             one or more of these persons control the management
                             of assets, and any entity in which you or one or
                             more of these persons own more than 50% of the
                             voting interest.

                             In addition, if this Option is designated as a
                             nonstatutory stock option in the Notice of Stock
                             Option Grant, then the Committee may, in its sole
                             discretion, allow you to transfer this option to
                             your spouse or former spouse pursuant to a domestic
                             relations order in settlement of marital property
                             rights.

                             The Committee will allow you to transfer this
                             Option only if both you and the transferee(s)
                             execute the forms prescribed by the Committee,
                             which include the consent of the transferee(s) to
                             be bound by this Agreement.

RETENTION RIGHTS             Neither your Option nor this Agreement gives you
                             the right to be retained by the Company or a
                             subsidiary of the Company in any capacity. The
                             Company and its subsidiaries reserve the right to
                             terminate your Service at any time, with or without
                             cause.

STOCKHOLDER RIGHTS           You, or your estate or heirs, have no rights as a
                             stockholder of the Company until you have exercised
                             this Option by giving the required notice to the
                             Company and paying the exercise price. No
                             adjustments are made for dividends or other rights
                             if the applicable record date occurs before you
                             exercise this Option, except as described in the
                             Plan.

ADJUSTMENTS                  In the event of a stock split, a stock dividend or
                             a similar change in Company stock, the number of
                             shares covered by this Option and the exercise
                             price per share may be adjusted pursuant to the
                             Plan.

APPLICABLE LAW               This Agreement will be interpreted and enforced
                             under the laws of the State of Delaware (without
                             regard to their choice-of-law provisions).

THE PLAN AND                 The text of the Plan is incorporated in this
OTHER AGREEMENTS             Agreement by reference. All capitalized terms in
                             the Stock Option Agreement shall have the meanings
                             assigned to them in the Plan. This Agreement and
                             the Plan constitute the entire understanding
                             between you and the Company regarding this Option.
                             Any prior agreements, commitments or negotiations
                             concerning this Option are superseded. This
                             Agreement may be amended only by another written
                             agreement, signed by both parties.

                  BY SIGNING THE COVER SHEET OF THIS AGREEMENT,
                  YOU AGREE TO ALL OF THE TERMS AND CONDITIONS
                        DESCRIBED ABOVE AND IN THE PLAN.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                             STOCK OPTION AGREEMENT
                                      -4-
<PAGE>

                        ETELECARE GLOBAL SOLUTIONS, INC.
                            2006 STOCK INCENTIVE PLAN

                       NOTICE OF EXERCISE OF STOCK OPTION

          YOU MUST SIGN THIS NOTICE ON THE LAST PAGE BEFORE SUBMITTING
                                IT TO THE COMPANY

OPTIONEE INFORMATION:

Name:                                   Social Security
                                        Number:

Address:                                Employee Number:

OPTION INFORMATION:

Date of Grant:                     , 200                  Type of Stock Option:
Exercise Price per Share:  $                              [ ] Nonstatutory (NSO)
Total number of shares of Common Stock of ETELECARE       [ ] Incentive (ISO)
GLOBAL SOLUTIONS, INC.(the "Company") covered by option:

EXERCISE INFORMATION:

Number of shares of Common Stock of the Company for which option is being
exercised now:  .(These shares are referred to below as the "Purchased Shares.")

Total exercise price for the Purchased Shares: $

Form of payment enclosed [CHECK ALL THAT APPLY]:

[ ]  Check for $                 , payable to "ETelecare Global Solutions, Inc."

[ ]  Certificate(s) for                shares of Common Stock of the Company
     that I have owned for at least six months or have purchased in the open
     market. (These shares will be valued as of the date when the Company
     receives this notice.)

[ ]  Attestation Form covering shares of Common Stock of the Company. (These
     shares will be valued as of the date when the Company receives this
     notice.)

                        ETELECARE GLOBAL SOLUTIONS, INC.
                       NOTICE OF EXERCISE OF STOCK OPTION
                                      -1-
<PAGE>
Name(s) in which the Purchased Shares should be registered
[PLEASE CHECK ONE BOX]:

[ ] In my name only

[ ] In the names of my spouse        My spouse's name (if applicable):
    and myself as community
    property

[ ] In the names of my
    spouse and myself as joint
    tenants with the right
    of survivorship

[ ] In the name of an eligible       Full legal name of revocable trust:
    revocable trust

The certificate for the
Purchased ADSs should be
sent to the following address:

ACKNOWLEDGMENTS:

1.     I understand that all sales of Purchased Shares are subject to compliance
       with the Company's policy on securities trades.

2.     I hereby acknowledge that I received and read a copy of the prospectus
       describing the Company's 2006 Stock Incentive Plan and the tax
       consequences of an exercise.

3.     In the case of a nonstatutory option, I understand that I must recognize
       ordinary income equal to the spread between the fair market value of the
       Purchased Shares on the date of exercise and the exercise price. I
       further understand that I am required to pay withholding taxes at the
       time of exercising a nonstatutory option.

4.     In the case of an incentive stock option, I agree to notify the Company
       if I dispose of the Purchased Shares before I have met both of the tax
       holding periods applicable to incentive stock options (that is, if I make
       a disqualifying disposition).

5.     I acknowledge that the Company has encouraged me to consult my own
       adviser to determine the form of ownership that is appropriate for me. In
       the event that I choose to transfer my Purchased Shares to a trust that
       does not satisfy the requirements of the Internal Revenue Service (i.e.,
       a trust that is not an eligible revocable trust), I also acknowledge that
       the transfer will be treated as a "disposition" for incentive stock
       option tax purposes. As a result, the favorable incentive stock option
       tax treatment will be unavailable and other unfavorable tax consequences
       may occur.

                        ETELECARE GLOBAL SOLUTIONS, INC.
                       NOTICE OF EXERCISE OF STOCK OPTION
                                      -2-
<PAGE>

SIGNATURE AND DATE:

                                             , 200_

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