Document:

EXHIBIT 10.16.1

 

CONFIDENTIAL TREATMENT REQUEST

 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
FOR PORTIONS OF THIS EXHIBIT.  THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY
REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Addendum to
the Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and Convio, Inc.

 

Dated June 1,
2008

 

The Master Agreement for
U.S. Availability Services, having the above date, between SunGard Availability
Services LP (“SunGard”), and the Customer named below.  (“Master Agreement”) is amended effective June 1,
2008, as follows:

 

THE
MASTER AGREEMENT IS HEREBY AMENDED AS FOLLOWS:

 

1.                                      Section 1.  “Contract Term” of the Master Agreement is
amended in the third sentence by deleting “six (6) months” and
substituting “ninety (90) days”.

 

2.                                      Section 2.  “Fees and Expenses” of the Master Agreement
is amended in the third sentence by deleting “[****] percent [****]” and
substituting “[****] percent [****]”.

 

3.                                      Section 4.  “Termination” subsection (b) of the
Master Agreement is amended by adding the following at the end of the
subsection:

 

In the event Customer terminates a Schedule due to an
uncured material breach by SunGard, Customer shall receive a refund of any fees
prepaid for the period after the date of termination.  In such event, Customer shall not be
responsible for the payment of additional Monthly Fees for a Schedule for any
period after the date of termination of that Schedule

 

4.                                      Section 6 (d).  A new Section 6 (d) is hereby
added:

 

Notwithstanding anything to the contrary in the
Agreement, including without limitation Section 6 (c), SunGard shall be
liable for all (i) contractual damages to which a customer of Customer is
entitled (“Customer Contract Damages”) under its contract with Customer (“Customer
Contract”) and (ii) statutory costs or damages as determined under
applicable law, each as incurred by Customer due to loss or disclosure of
personal identifiable information of Customer’s customers and/or their users,
and caused by SunGard’s negligence or breach of contract, up to an amount not
to exceed $[****]per incident.  For
purposes of determining a breach of contract under this clause, SunGard’s
obligation to keep personal identifiable information confidential and to not
disclose such information shall be unconditioned and absolute except as
otherwise directed by Customer or as required by law.  SunGard shall inform Customer of any loss or
improper disclosure of any Customer data as soon as practicable after becoming
aware of such loss or improper disclosure. 
Customer shall inform SunGard of any claim made by any party under a
Customer Contract for which Customer may seek damages from SunGard and Customer
shall take advantage of all rights and remedies available to it at law and
under the Customer Contract to mitigate any such damages.

 

	
  

  	
  QUOTE
  ID: 44653

  
	
   

  	
   

  
	
  THE TERMS OF THIS ADDENDUM ARE
  CONFIDENTIAL

  

 

1

 

Addendum to
the Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and Convio, Inc.

 

Dated June 1,
2008

 

By the signatures of their
duly authorized representatives below, SunGard and Customer, intending to be
legally bound, agree to all of the provisions of this Amendment and ratify the
terms of the Master Agreement and the specified Exhibit(s).

 

	
  SUNGARD
  AVAILABILITY SERVICES LP

  	
   

  	
  CUSTOMER:
  CONVIO, INC.

  
	
   

  	
   

  	
   

  
	
  BY:

  	
  /s/
  David M. Reysa

  	
   

  	
  BY:

  	
  /s/
  Hayden Stewart

  
					

 

	
  PRINT
  NAME:

  	
  DAVID
  M. REYSA

  	
   

  	
  PRINT
  NAME:

  	
  HAYDEN
  STEWART

  

 

	
  PRINT
  TITLE:

  	
  CONTRACT
  OFFICER

  	
   

  	
  PRINT
  TITLE:

  	
  VP,
  IT

  

 

	
  DATE
  SIGNED:

  	
  6/6/08

  	
   

  	
  DATE
  SIGNED:

  	
  6/2/08

  

 

	
  

  	
  QUOTE
  ID: 44653

  
	
   

  	
   

  
	
  THE TERMS OF THIS ADDENDUM ARE
  CONFIDENTIAL

  

 

2EXHIBIT 10.16.2

 

CONFIDENTIAL TREATMENT REQUEST

 

***
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION
SUBJECT TO THE CONFIDENTIALITY REQUEST. 
OMISSIONS ARE DESIGNATED AS [****].  A
COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U. S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC. 

 

Dated June 1, 2008

 

Schedule
Reference Name:  Recovery Services (AZ)

 

This
is a new Schedule having an Agreed Term of 36 months with a Commencement Date
of June 1, 2008.

 

SUMMARY OF SERVICES FEES

 

	
  Selected
  Services

  	
   

  	
  Base Test

  Periods

  	
   

  
	
  Center Based Recovery Services

  	
   

  	
   

  	
   

  
	
  Work Group Space

  	
   

  	
  6

  	
   

  
	
  MeqaVoice

  	
   

  	
  NONE

  	
   

  
	
  Mobile Recovery Services

  	
   

  	
   

  	
   

  
	
  Mobile Configurations

  	
   

  	
  6

  	
   

  
	
  Delivery Methods

  	
  Primary
  Recovery Facility

  Alternate Recovery Facility

  Mobile Data Center

  Subscriber Facility

  	
   

  	
   

  	
   

  
	
  Network Services

  	
   

  	
   

  	
   

  
	
  Monthly Fee

  	
   

  	
  $

  	
  [****

  	
  ]

  
						

 

By the
signatures of their duly authorized representatives below, SunGard and
Customer, intending to be legally bound, agree to all of the provisions of this
Schedule and ratify the terms of the Master Agreement.

 

 

	
  SUNGARD
  AVAILABILITY SERVICES LP

  	
   

  	
  CONVIO,
  INC.:

  
	
   

  	
   

  	
   

  
	
  By:

  	
  /s/
  David M. Reysa

  	
   

  	
  By:

  	
  /s/
  Hayden Stewart

  
	
   

  	
   

  	
   

  
	
  Print
  Name:

  	
  David
  M. Reysa

  	
   

  	
  Print
  Name:

  	
  HAYDEN
  STEWART

  
	
   

  	
   

  	
   

  
	
  Print
  Title:

  	
  Contract
  Officer

  	
   

  	
  Print
  Title:

  	
  VP,
  IT

  
	
   

  	
   

  	
   

  
	
  Date
  Signed:

  	
  6/6/08

  	
   

  	
  Date
  Signed:

  	
  6/2/08

  
											

 

 

***
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION
SUBJECT TO THE CONFIDENTIALITY REQUEST. 
OMISSIONS ARE DESIGNATED AS [****].  A
COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U. S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

	
  BILLING
  SCHEDULE

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Invoice From:

  	
   

  	
  Monthly
  Fee:

  	
   

  
	
  06/01/2008

  	
   

  	
  $

  	
  [****

  	
  ]

  
					

 

CUSTOMER INFORMATION

	
  CUSTOMER
  LOCATION ADDRESS:

  	
  11400
  BURNET ROAD

  BUILDING

  SUITE
  200

  AUSTIN,
  TX 78758 US

  HAYDEN
  STEWART

  
	
  NOTIFICATION
  ADDRESS:

  	
  11400
  BURNET ROAD

  BUILDING

  SUITE
  200 AUSTIN, TX 78758 US

  HAYDEN
  STEWART

  
	
  BILL
  TO ADDRESS:

  	
  11400
  BURNET ROAD

  BUILDING

  SUITE
  200

  AUSTIN,
  TX 78758 US

  ACCOUNTS
  PAYABLE, ap@convio.com

  

 

2

 

***
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION
SUBJECT TO THE CONFIDENTIALITY REQUEST. 
OMISSIONS ARE DESIGNATED AS [****].  A
COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

	
   

  	
   

  	
  Mobile
  1

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer Configuration Ref:

  	
   

  	
  Declaration Fee

  	
   

  	
  Daily Usage (5)

  	
   

  
	
   

  	
   

  	
  HP RX6600 4

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  1

  	
   

  	
  HP Integrity rx6600 Service Level [HP-UX

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  O/S Onlvl

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1

  	
  1.4 GHz ltanium-2 (IA-64) CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  16

  	
  GB Memory

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  438

  	
  GB internal Disk (4)

  	
   

  	
  * 145 TO
  BE ACQUIRED

  	
   

  
	
  2

  	
   

  	
  Ethernet 10/100/1000 Mbps Port

  	
   

  	
   

  	
   

  	
   

  	
   

  
											

 

	
   

  	
   

  	
  Mobile
  2

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer
  Configuration Ref:

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usage (5)

  	
   

  
	
   

  	
   

  	
  HP
  RX6600 2

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  1

  	
   

  	
  HP
  Integrity rx6600 Service Level [HP-UX

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  O/S
  Onlvl

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1

  	
  1.4
  GHz ltanium-2 (IA-64) CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  16

  	
  GB
  Memory

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  292

  	
  GB
  internal Disk

  	
   

  	
   

  	
   

  
											

 

	
   

  	
   

  	
  Mobile
  3

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer
  Configuration Ref:

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usage (5)

  	
   

  
	
   

  	
   

  	
  HP
  RX6600 1

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  1

  	
   

  	
  HP
  Integrity rx6600 Service Level [HP-UX

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  O/S
  Onlvl

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1

  	
  1.6
  GHz ltanium-2 (IA-64) CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  16

  	
  GB
  Memory

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  292

  	
  GB
  internal Disk

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  DVD-ROM
  Drive

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  Ethernet
  10/100/1000 Mbps Port

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  IBM
  3584 Tape Library (for use with LTO media)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  6

  	
  LTO-3
  Taoe Drive

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  200

  	
  Slots

  	
   

  	
   

  	
   

  
	
  20,000

  	
   

  	
  GB
  Disk – RAID protected (2),(3)

  	
   

  	
   

  	
   

  
	
  4

  	
   

  	
  Cisco
  Catalyst 3560 Gigabit Ethernet 

  Switch

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1

  	
  10/100/1000
  Ethernet Port

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  NetScaler
  9400 Secure Applications Switch (2),(3)

  	
   

  	
   

  	
   

  
	
  4

  	
   

  	
  Cisco
  Catalyst 6509 Switch (2),(3)

  	
   

  	
   

  	
   

  
											

 

3

 

***
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION
SUBJECT TO THE CONFIDENTIALITY REQUEST. 
OMISSIONS ARE DESIGNATED AS [****].  A
COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

	
  Qty

  	
   

  	
  Mobile
  3 (Continued)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  192   

  	
  10/100/1000 Ethernet
  Port (2),(3)

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  NCC Access

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
   

  	
  Mobile
  4

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer
  Configuration Ref:

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usage (6)

  	
   

  
	
   

  	
   

  	
  HP
  RX6600 3

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  1

  	
   

  	
  HP Integrity rx6600
  Service Level [HP-UX

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  O/S Onlvl

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  1.4 GHz ltanium-2
  (IA-641 CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  16   

  	
  GB Memory

  	
   

  	
   

  	
   

  	
   

  	
   

  
											

 

	
   

  	
   

  	
  Mobile
  7

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer
  Configuration Ref:

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usage (6)

  	
   

  
	
   

  	
   

  	
  HP RX6600

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  1

  	
   

  	
  HP Integrity rx6600
  Service Level [HP-UX

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  O/S Onlvl

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  1.4 GHz ltanium-2
  (lA-64) CPU (4)

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  16   

  	
  GB Memory (4)

  	
   

  	
  * 8 TO BE ACQUIRED

  	
   

  
											

 

	
   

  	
   

  	
  Mobile
  8

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer
  Configuration Ref:

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usage (6)

  	
   

  
	
   

  	
   

  	
  Server Config- testable

  	
   

  	
   

  	
  [****

  	
  ]

  	
   

  	
  [****

  	
  ]

  
	
  5

  	
   

  	
  Intel-Based Server,
  1.44MB Diskette Drive, 

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Keyboard, Monitor,
  Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 2.66 GHz Quad-Core
  CPU w/EMT64

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8.192   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  Intel-Based Server,
  1.44MB Diskette Drive, 

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Keyboard, Monitor,
  Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 3.16 GHz CPU
  w/EMT64

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8.192   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  12

  	
   

  	
  Intel-Based Server, .144MB
  Diskette Drive, 

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Keyboard, Monitor,
  Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 2.8 GHz CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8.192   

  	
  MB Memory (4)

  	
   

  	
  * 4096 TO BE ACQUIRED

  	
   

  
											

 

4

 

***
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION
SUBJECT TO THE CONFIDENTIALITY REQUEST. 
OMISSIONS ARE DESIGNATED AS [****].  A
COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

	
  Qty

  	
   

  	
  Mobile
  8

  (Continued)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  Intel-Based Server,
  1.44MB Diskette Drive.

  Keyboard. Monitor. Mouse

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 3.4 GHz Dual-Core
  CPU w/EMT64

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8,192   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  

 

	
   

  	
   

  	
  Mobile
  9

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer
  Configuration Ref:

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usaqe(6)

  	
   

  
	
   

  	
   

  	
  Non-testable

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  29

  	
   

  	
  Intel-Based Server,
  1.44MB Diskette Drive, 

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Keyboard. Monitor,
  Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 2.8 GHz CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8.192   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  15

  	
   

  	
  Intel-Based Server,
  1.44MB Diskette Drive, 

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Keyboard, Monitor.
  Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 3.0 GHz CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8.192   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  36

  	
   

  	
  Intel-Based Server,
  1.44MB Diskette Drive, 

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Keyboard. Monitor.
  Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  2   

  	
  Xeon 3.0 GHz CPU

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  8.192   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  146   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  Ethernet 10/100 Mbps
  Port

  	
   

  	
   

  	
   

  	
   

  	
   

  
											

 

	
   

  	
   

  	
  Network
  (7)

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
   

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Dailv
  Usaqe

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
   

  	
   

  	
  Web ReDirect Services

  	
   

  	
   

  	
   

  	
   

  	
   

  
										

 

5

 

***
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION
SUBJECT TO THE CONFIDENTIALITY REQUEST. 
OMISSIONS ARE DESIGNATED AS [****].  A
COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

 

	
  Qty

  	
   

  	
  Network
  1

  (Continued)

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  45

  	
  Mbps

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  Destination(s):
  Scottsdale AZ

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Work Group 1

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
  Customer Configuration
  Ref: 

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usage

  	
   

  
	
   

  	
   

  	
  Workarouo

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  2

  	
   

  	
  Access to
  Copier

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  50

  	
   

  	
  Furnished WorkGroup
  Position (Desk, Chair, 

  Voice & Data Wiring)

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  MetroCenter Facility
  Access

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  Drive Imaqinq Services
  (5)

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  Digital Telephone Set
  Expansion Module 

  (Addtl. 20 Buttons)

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  50

  	
   

  	
  Digital Telephone Set

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  50

  	
   

  	
  Desktop PC w/1.44MB
  Diskette Drive, 

  Keyboard, Monitor, Mouse

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  Pentium 2.8 GHz CPU

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1,024   

  	
  MB Memory

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  13   

  	
  GB Internal Disk

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  CD-ROM Drive

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1   

  	
  Ethernet 10/100/1000
  Mbps Adapter 

  	
   

  	
   

  	
   

  
											

 

	
   

  	
   

  	
  MegaVoice

  	
   

  	
  Disaster
  Fees

  	
   

  
	
  Qty

  	
   

  	
   

  	
   

  	
  Declaration
  Fee

  	
   

  	
  Daily
  Usaqe

  	
   

  
	
   

  	
   

  	
  To be used in
  conjunction with Work Group 1.

  	
   

  	
  $

  	
  [****

  	
  ]

  	
  $

  	
  [****

  	
  ]

  
	
  1

  	
   

  	
  Access to Digital PBX
  Features and

  Functionality

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1

  	
   

  	
  Auto Attendant - Menu
  Service

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2

  	
   

  	
  Digital Telephone Set
  used as Answering

  Position

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4

  	
   

  	
  Redirect
  Service utilizing Dedicated

  Redirect Number(s)

  	
   

  	
   

  	
   

  	
   

  	
   

  
										

 

6

 

Schedule Number 29582 v. 1.0

For Recovery Services Governed by

Master Agreement for U.S. Availability Services

Between

SunGard Availability Services LP and CONVIO, INC.

 

Dated June 1, 2008

 

FOOTNOTES

 

(1)          To be provided to Customer
at the Primary or Alternate Recovery Facility only.

(2)          Not shippable and governed
by the terms and conditions applicable to Center-Based Resources.

(3)          Not shippable and subject to
the terms and conditions of Shared Resources.

(4)          Customer acknowledges that
SunGard will acquire and install this equipment within 90 days of the
Commencement Date or execution date of this Schedule, whichever is later.  If Customer should declare a Disaster prior
to the installation of this equipment, SunGard will use commercially reasonable
efforts to expedite the procurement and installation of this equipment.

(5)          Drive Imaging Services (to
be provided in accordance with the terms and conditions of the attached Service
Description at Austin TX ).

(6)          Daily Usage Fees during a
Disaster will begin on day 31.

(7)          If a Declaration Fee of
equal or greater value is charged in association with a Center-Based or Mobile
Configuration defined on this Schedule, then the Declaration Fee for the
applicable Network Services will be deemed included in such fee.

 

7

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00167-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00167-of-00352.parquet"}]]