Document:

<Page>

                                                                    EXHIBIT 10.8

Confidential portions of this document have been omitted and filed separately
with the Commission. The omitted portions have been marked as follows:
"[**]". Portions of 1 page have been omitted.

                      MANAGEMENT BEHAVIORAL HEALTH CONTRACT
                         CENTRAL, NORTHWEST & SOUTHEAST
                                   AREA/REGION

                                     BETWEEN

                        THE PUERTO RICO HEALTH INSURANCE
                                 ADMINISTRATION

                                       AND

                        APS HEALTHCARE PUERTO RICO, INC.

                                 OCTOBER 1, 2001

                                                           [SEAL]
                                             ADMINISTRACION DE SEGUROS DE SALUD
                                                       CONTRATO NUMERO
                                                           02-033
<PAGE>

<TABLE>
<CAPTION>

                                TABLE OF CONTENTS

<S>        <C>                                                               <C>
I          Definitions                                                        5
II         Eligibility and Enrollment                                         12
III        Right to Choose                                                    17
IV         Secondary Payor                                                    18
V          Emergencies                                                        19
VI         Access to Benefits                                                 21
VII        Contracts with All Participating Providers                         24
VIII       Subscription Process and Identification Cards                      29
IX         Plan Description Booklet                                           29
X          Grievance Procedure                                                32
XI         Managed Behavioral Health Organization                             34
XII        Guarantee of Payment                                               36
XIII       Utilization Review and Quality Assurance                           38
XIV        Compliance and Agreement for Inspection of Records                 42
XV         Information Systems and Reporting Requirements                     45
XVI        Financial Requirements                                             53
XVII       Plan Compliance Evaluation Program                                 54
XVIII      Capitation Payments                                                62
XIX        Actuarial Requirements                                             65
XX         Preventive Medicine Program - ASSMCA Role                          66
XXI        Mental Health Program and Pharmacy Benefits Management             67
XXII       Benefits                                                           72
XXIII      Transactions with the Managed Behavioral Health Organization       72
XXIV       Cancellation Clause                                                73
XXV        Applicable Law                                                     73
XXVI       Effective Date and Term                                            73
</TABLE>

                                                           [SEAL]
                                             ADMINISTRACION DE SEGUROS DE SALUD
                                                       CONTRATO NUMERO
                                                           02-033

                                       1

<PAGE>

<TABLE>
<CAPTION>
<S>        <C>                                                               <C>
XXVII      Conflict of Interest                                               74
XXVIII     Income Taxes                                                       74
XXIX       Advance Directives                                                 74
XXX        Ownership and Third Party Transactions                             74
XXXI       Modification of the Contract                                       75
XXXII      Termination of Agreement                                           75
XXXIII     Transition Clause                                                  76
XXXIV      Third Party Disclaimer                                             77
XXXV       Penalties Sanctions Clauses                                        77
XXXVI      Notice Requirement                                                 80
XXXVII     Hold Harmless Clause                                               80
XXXVIII    Center of Medicare and Medicaid Services Contract                  81
XXIX       Force Majeure                                                      81
XL         Year 2000 Clause                                                   81
XLI        Federal Government Approval                                        81
XLII       Entire Agreement                                                   82
</TABLE>

<TABLE>
<CAPTION>

ADDENDA:

<S>             <C>    <C>
ADDENDUM         I     Benefits Coverage-Formulary

ADDENDUM         II    MANAGED BEHAVIORAL HEALTH ORGANIZATION (MBHO) Beneficiaries Manual

ADDENDUM         III   MANAGED BEHAVIORAL HEALTH ORGANIZATION (MBHO) Grievance Procedure

ADDENDUM         IV    Proposed Information Requirements and Data Format

</TABLE>

                                                           [SEAL]
                                             ADMINISTRACION DE SEGUROS DE SALUD
                                                       CONTRATO NUMERO
                                                           02-033

                                        2

<PAGE>

                       CONTRACT FOR MANAGED MENTAL HEALTH
                          AND SUBSTANCE ABUSE SERVICES

      This Agreement entered into this at San Juan, Puerto Rico on the date next
to their signatures, by and between the PUERTO RICO HEALTH INSURANCE
ADMINISTRATION, a public instrumentality of the Commonwealth of Puerto Rico,
organized under Law 72 approved on September 7, 1993, hereinafter referred to as
the "ADMINISTRATION", represented by its Executive Director, Mr. Orlando
Gonzalez Rivera, the ADMINISTRATION FOR MENTAL HEALTH AND SUBSTANCE ABUSE
SERVICES, a public agency created by Public Law No. 67, of August 7, 1993
(hereinafter referred to as "ASSMCA") represented by the ADMINISTRATION; and APS
HEALTHCARE PUERTO RICO, INC., formerly AMERICAN PSYCH SYSTEM OF PUERTO RICO,
INC., a corporation duly organized and existing under the laws of the
Commonwealth of Puerto Rico, with employer social security number 66-0567825,
hereinafter referred to as the "MBHO", and represented by its President and CEO
of the Puerto Rico Division, Remedios Rodriguez.

                                   WITNESSETH

      In consideration of the mutual covenants and agreements hereinafter set
forth, the parties, their personal representatives and successors, agree as
follows:

FIRST: ASSMCA in joint collaboration with the ADMINISTRATION has the
responsibility to seek, negotiate, and contract with the MBHO the provision of
mental health care services to all citizens that reside in the island of Puerto
Rico so that they may have access to comprehensive quality mental health care
services, regardless of their economic condition and capacity to pay.

SECOND: Under Law 72 of September 7, 1993 the legislature empowered the
ADMINISTRATION to seek, negotiate and contract health insurance programs
allowing its beneficiaries access to overall comprehensive quality health
services, in particular the medically indigent and the public employees and
pensioners of the Central Government.

THIRD: ASSMCA has been authorized and charged with promoting, monitoring,
extending and/or providing mental healthcare services to the population of
Puerto Rico, in a manner consistent with the principles and philosophy, of
preventive care, outreach, and full access embodied in the Health Reform Program
of the Commonwealth of Puerto Rico.

FOURTH: The Department of Health, "Governmental Agency" primarily responsible
for the administering the funds under the Medicaid Program and ASSMCA have
agreed with the ADMINISTRATION to conduct the procurement and monitoring of the
mental

                                                           [SEAL]
                                             ADMINISTRACION DE SEGUROS DE SALUD
                                                       CONTRATO NUMERO
                                                           02-033

                                       3
<PAGE>

healthcare and substance abuse services to be provided under the Health Reform
Program of the Commonwealth of Puerto Rico through the ADMINISTRATION as their
representative, separating the provision of said services from the general
healthcare services previously provided by the Insurers. In accordance with
cooperation agreement, its charter law (Law 67 of August 7, 1993) and
superseding Law 408 of October 2, 2000, ASSMCA shall procure, oversee and
monitor the provision of mental health services programs in the diverse health
regions of Puerto Rico. The final purpose of said reorganization shall ensure
the expertise, resources, and knowledge of both the ADMINISTRATION and ASSMCA to
result in a more cost-efficient, accessible and improved quality of mental
health services for the eligible beneficiaries of the Health Reform Program.

FIFTH: ASSMCA and the ADMINISTRATION have reached an agreement to collaborate in
providing mental healthcare and substance abuse services through the present
Contract to the eligible beneficiaries of the Health Reform Program. As such,
ASSMCA and THE ADMINISTRATION have agreed that the provision, access to and
financing of coverage for mental healthcare and substance abuse services shall
be contracted directly between the ADMINISTRATION (also acting in
representation of ASSMCA) and an adequate private provider of mental health and
substances abuse services.

SIXTH: ASSMCA, as allowed by its organic charter and law 408, is authorized to
license and contract with a suitable private/public entity(ies), in the
provision of mental healthcare and substances abuse services covered by the
Health Reform Program to all eligible beneficiaries, and the ADMINISTRATION is
authorized to act as a representative of other governmental entities. Law 72 of
September 7, 199\3.

SEVENTH: ASSMCA published a Request For Proposals for the North, Metro-North,
East, Southeast, West, Southwest, San Juan, Northwest, Northeast and Central
Health Area/Region, seeking to provide mental health services to all eligible
beneficiaries in said health Areas/Regions, by contracting with MANAGED
BEHAVIORAL HEALTH ORGANIZATIONS.

EIGHTH: In keeping with this undertaking, the ADMINISTRATION on behalf of ASSMCA
will provide mental healthcare and substance abuse services through this
contract, subject to and in accordance with to the terms and conditions of Law
No. 72 of September 7, 1993; Law 67 of August 7, 1993; Law 408 of October 2,
2000 (Puerto Rico Mental Health Code); Law 194 of August 25, 2000 (Puerto Rico
Patient's Bill of Rights) and the applicable titles of XIX and XXI of the
Medicaid Program. The services included in this Contract are limited to (i) the
mental healthcare and substance abuse services contemplated under the Health
Reform Program, (ii) the medication needed for said treatment (s), and (iii) any
those other services which may, from time to time, be included in the coverage
provided to eligible beneficiaries through mutually agreed amendments to the
coverage provided in this Contract in compliance with any approved public policy
and guidelines as duly established by the Department of Health.

                                       4
<PAGE>

NINTH: The ADMINISTRATION has decided to accept the proposal of and award to the
MBHOs the Contracts to provide the mental health care and substance abuse
services to all eligible Health Reform beneficiaries in several Area/Regions of
the Commonwealth of Puerto Rico under the agreed terms and conditions contained
herein. Each Area/Region covered by this contract will be treated as subject to
a separate contractual relationship under the terms and conditions contained in
this single contract in order to avoid executing multiple contracts with exactly
the same terms and conditions, therefore each of the following Area/Regions
awarded to the MBHOs will be subject to all of the terms and conditions
contained herein, except for the monthly capitation payments provided for under
Article XVIII hereof which will be separately stated and need not be identical:

CENTRAL Area/Region composed of the municipalities of ADJUNTAS, AGUAS BUENAS,
AIBONITO, BARRANQUITAS, CAYEY, CIDRA, COMERIO, COROZAL, JAYUYA, LAS MARIAS,
MARICAO, NARANJITO, OROCOVIS, TOA ALTA, AND VILLALBA.

NORTH WEST Area/Region composed of the municipalities of AGUADA, AGUADILLA,
ANASCO, ISABELA, MOCA, RINCON AND SAN SEBASTIAN.

SOUTH EAST Area/Region composed of the municipalities of ARROYO, COAMO, GUAYAMA,
JUANA DIAZ, MAUNABO, PATILLAS, SALINAS AND SANTA ISABEL.

NOW THEREFORE, the parties agree to enter into, and duly perform their mutual
obligations under this contract, subject to the following:

                              TERMS AND CONDITIONS

                                    ARTICLE I
                                   DEFINITIONS

ACCESS: Adequate availability of all necessary mental health care and substance
abuse services included in the contract to fulfill the needs of the
beneficiaries under the Health Reform Program.

ADMINISTRATION: Puerto Rico Health Insurance Administration, normally known as
ASES (Administracion de Seguros de Salud).

ADVANCE DIRECTIVES: A written instruction such as a living will or durable power
of attorney for health care, recognized under the laws of the Commonwealth of
Puerto Rico (whether statutory or as recognized by the courts of the
Commonwealth, relating to the provision of health care when the individual is
incapacitated.

                                       5
<PAGE>

ANCILLARY SERVICES: Supplemental services, including laboratory, therapy, and or
other services which are provided in conjunction with mental health and
substance abuse services or hospital care.

ASSMCA - MENTAL HEALTH AND SUBSTANCE ABUSE ADMINISTRATION: Spanish acronym for
the Puerto Rico Mental Health and Substance Abuse Administration, the
Commonwealth agency which has the responsibility for the planning, contracting
and establishing of mental health and substance abuse policies and procedures.

BENEFICIARY: Any person that under Law 72 of September 7, 1993 is determined
eligible to receive services, is reported as such to the MBHO by the
ADMINISTRATION, and is enrolled in the plan.

CAPITATION: The compensation paid to the MBHO for all the benefits provided on
the mental health coverage to the enrolled beneficiaries under the Health Reform
Program.

CO-INSURANCE: Percentage based participation of the beneficiary on each loss or
portion of the cost of receiving a service.

CONTRACT: The present contractual relationship between ASSMCA, the
ADMINISTRATION and the MBHO, and to which, 1) Law 72 of September 7, 1993 and
other applicable laws and regulations set forth on paragraph Sixth, 2) the
Request For Proposal, 3) the MBHO's Proposal documents, 4) the representations
and assurances provided at the clarification meeting held on June 25, 2001
contained in the transcript of the meeting, and 5) all other certifications
issued by the MBHO following said clarification meeting, are herein incorporated
by reference. All of the five (5) preceding set of documents are integral parts
of this contract.

CONTRACT TERM: Period of nine (9) consecutive months beginning on the date the
contract is effective. The coverage shall end at the conclusion of the contract
term, unless extended pursuant to Article XXVI.

COVERED MENTAL HEALTH SERVICES: The services described in Addendum I.

CLIA: Clinical Laboratory improvement Act

CMS: Acronym for the Center of Medicare and Medicaid Services.

DEDUCTIBLE: A fixed amount that the beneficiary has to pay to the provider as
part of the cost of receiving any mental health care service, as provided in
Addendum I of this contract.

EMTALA: EMERGENCY MEDICAL TREATMENT AND ACTIVE LABOR ACT.

                                       6
<PAGE>

EMERGENCY MEDICAL CONDITION: (Prudent Layperson Standard) a medical condition
presenting symptoms of sufficient severity that a person with average knowledge
of health and medicine would reasonably expect the absence of immediate medical
attention to result in (i) placing their health or the health of an unborn child
in immediate jeopardy, (ii) serious impairment of bodily functions, or (iii)
serious dysfunction of any bodily organ or part.

EMERGENCY PSYCHIATRIC CONDITION: The clinical situation characterized by an
alteration of a person's thought process, the perception of reality, feelings,
or sentiments, or in action or behavior which warrants immediate or urgent
therapeutic intervention due to the intensity of the symptoms shown, and the
possibility that said person may harm him/herself or others.

ENCOUNTER: A contact between a patient and health professional during which a
service is provided. An encounter form records selected identifying, diagnostic
and related information describing an encounter.

FAMILY CONTRACT: The benefits provided to the following eligible beneficiaries;
1) principal subscriber; and 2) his or her spouse (legally married or common
law.); and 3) his or her children (legally, adopted, foster or step children)
under 21 years old that depend on the principal subscriber for subsistence; and
4) individuals under 21 years of age who have no children and live in common law
with one of the eligible children in the same household; and 5) his or her
dependents, of any age, who are blind or permanently disabled and live in the
same household. Female beneficiaries (except spouse) covered under family
contract who become pregnant shall constitute a separate subscriber under an
individual contract as of the first day of the month the pregnancy is diagnosed
and reported to the MBHO.

HEALTH CARE ORGANIZATION / HCO: A health care entity supported by a network of
providers and which is based on a managed care system and accessed through a
primary care physician (gatekeeper). For the purpose of this contract the HCO
will be identified by its descriptive name such as Primary Care Center,
Physician Hospital Organization (PHO), Independent Practice Association (IPA),
Primary Provider Group (PPG), or any other model. The MBHO is responsible for
the availability of all necessary providers to cover all the mental health and
substance abuse services under this coverage.

HEALTH AREA/REGION: Each of the Health Area/Regions enumerated in paragraph
NINE, above.

HEDIS: Health Plan-Employer Data and Information Set.

HIPAA: The Health insurance Portability and Accountability Act is federal
legislation (Public law 104-191) approved by Congress in August 21, 1996
regulating the continuity and portability of health plans, mandating the
adoption and implementation of

                                       7
<PAGE>

administrative simplification standards to prevent, fraud, abuse, improve health
plan overall operations and guarantee the privacy and confidentiality of
individually identifiable health information.

INDIVIDUAL CONTRACT: The benefits provided to eligible subscribers that are 1)
unmarried single adults without minor dependents, or 2) married adults whose
spouse and/or dependents are not eligible for coverage under this program; or 3)
Female beneficiaries (except spouse) covered under family contract who become
pregnant as of the first day of the month the pregnancy is diagnosed and
reported to the MBHO.

INSURER: IS A PRIVATE ENTITY WHICH MEETS THE DEFINITION OF A MANAGED CARE
ORGANIZATION (MCO), PREVIOUSLY KNOWN AS A STATE DEFINED HMO, HAS A COMPREHENSIVE
RISK CONTRACT PRIMARILY FOR THE PURPOSE OF PROVIDING HEALTH CARE SERVICES,
MAKING THE SERVICES IT PROVIDES ACCESSIBLE (IN TERMS OF TIMELINESS, AMOUNT,
DURATION AND SCOPE AS THOSE SERVICES ARE TO OTHER MEDICAID RECIPIENTS WITHIN THE
AREA/REGION SERVED BY THE ENTITY UNDER THE LAW AS A STATE LICENSED RISK BEARING
ENTITY.

MANAGED BEHAVIORAL HEALTH ORGANIZATION: An entity duly organized under the laws
of Puerto Rico constituted by Mental Health Participating Providers and
organized with the purpose of negotiating contracts to provide mental health and
substance abuse services.

MCO: Managed Care Organization.

MEDICARE: Federal health insurance program for people 65 or older, people of any
age with permanent kidney failure, and certain disabled people according to
Title XVIII of the Social Security Act. Medicare has two parts: Part A and Part
B. Part A is the hospital insurance that includes inpatient hospital care and
certain follow up care. Part B is medical insurance that includes doctor
services and many other medical services and items. A Medicare recipient is a
person who has either Part A or Part A and B insurance.

MEDICARE BENEFICIARY: Any person who is a Medicare recipient of Part A or Part A
and Part B and complies with the definition of beneficiary established in this
article.

MEDICALLY NECESSARY SERVICES: shall mean services or supplies provided by an
institution, physician, psychiatrist, psychologist or other providers that are
required to identify or treat a beneficiary's mental illness, mental disorder,
mental health condition or behavioral disorders which are:

      a.    Consistent with the symptoms or diagnosis and treatment of the
            enrollee's condition; and

      b.    Appropriate with regard to standards of good medical practice; and

      c.    Not solely for the convenience of an enrollee, physician,
            psychiatrist, institution or other provider; and

                                       8
<PAGE>

      d.    The most appropriate supply or level of services that can safely be
            provided to the enrollee. When applied to the care of an inpatient,
            it further means that services for the enrollee's medical symptoms
            or condition require that the services cannot be safely provided bo
            the enrollee as an outpatient; and

      e.    When applied to enrollees under 21 years of age, services shall be
            provided in accordance with the applicable state and federal
            regulations as described in this contract.

MENTAL HEALTH FACILITIES: Any premises (a) owned, leased, used or operated
directly or indirectly by or for all MBHO or its affiliates for purpsoes realted
to this Agreement; or (b) maintained by a MBHO or its provider to provide mental
health services on behalf of the MBHO.

MENTAL HEALTH AND SUBSTANCE ABUSE PARTICIPATING PROVIDER: All mental health
care, behavioral and substance abuse services providers that have a contract in
effect with the MBHO/providers and who are necessary to complete and carry out
the mental health services as required by the ADMINISTRATION under this
contract.

MENTAL HEALTH AND SUBSTANCE ABUSE PROFESSIONAL TEAM: All mental health,
behavioral and substance abuse providers in different disciplines needed to
render the mental health services under this contract, including at least:
psychiatrist, psychologists, social workers, nurses and other specialized
trained personnel, which has been duly authorized to practice said profession
under applicable laws and regulations of Puerto Rico and are also under contract
with the MBHO or its providers for rendering such services.

NCQA: National Committee for Quality Assurance.

NON-PARTICIPATING PROVIDER: All mental health care, behavioral and substance
abuse services providers that do not have a contract in effect with the MBHO.
Said provider is barred from providing services under this contract.

PARTICIPATING PHYSICIAN: A doctor of medicine that is legally authorized to
practice medicine and surgery within the Commonwealth of Puerto Rico and has a
contract in effect with a contracted Managed Behavioral Health Organization
under the Health Reform.

PARTICIPATING PROVIDER: An individual or entity that is authorized under the
laws and regulations of the Commonwealth of Puerto Rico to provide mental health
care, behavioral and substance abuse services and is under contract with the
MBHO.

                                       9
<PAGE>

PARTICIPATING PSYCHIATRIST: A psychiatrist that is legally authorized to
practice psychiatric medicine within the Commonwealth of Puerto Rico and has in
effect a contract with any specific MANAGED BEHAVIORAL HEALTH ORGANIZATION.

PERSON WITH AN OWNERSHIP OR CONTROL INTEREST: A person or corporation that:
owns, directly or indirectly five percent (5%) or more of the MBHO's capital or
stock or receives five percent (5%) or more of its profits; has an interest in
any mortgage, deed of trust, note, or other obligations secured in whole or in
part by the MBHO or by its property or assets, and that interest is equal to or
exceeds five percent (5%) of the total property and assets of the MBHO; or is an
officer or director of the MBHO.

PHARMACY BENEFITS MANAGER (PBM): Private entity contracted by insurance carriers
and/or by the ADMINISTRATION under the Health Reform Program to function as
their, pharmaceutical benefit manager responsible for claims processing, drug
utilization review, disease management, formulary control and
beneficiaries-customer information services for the pharmaceutical benefits
provided by the basic, special and mental coverage of the Health Reform Program.

PLAN COMPLIANCE EVALUATION PROGRAM: A PROGRAM TO BE DEVELOPED BY THE PARTIES FOR
THIS AGREEMENT TO EVALUATE PERFORMANCE UNDER THE TERMS AND CONDITIONS OF THIS
CONTRACT REFERRED TO AS IN ARTICLE XVII.

PHYSICIAN INCENTIVE PLAN (PIP): Any compensation arrangements between the MBHO
and physician or physician groups that may directly or indirectly have the
effect of reducing or limiting services furnished to Medicaid recipients
enrolled with the MBHO.

PRE-AUTHORIZATION: A written or electronic approval by the MBHO to the
beneficiary granting authorization for a benefit to be provided under the Mental
Health Coverage of the program. Notwithstanding the aforementioned, the MBHO has
the option of not requiring pre-authorization for all services received within a
particular provider.

PER MEMBER PER MONTH RATE (PMPM): The monthly capitated payment that the
ADMINISTRATION shall pay to the MBHO as a result of having assumed the financial
risk for providing the mental health services to the enrolled beneficiaries
under the Health Reform Program.

PRIMARY CARE PHYSICIAN (PCP): A doctor of medicine legally authorized to
practice medicine and surgery within the Commonwealth of Puerto Rico, and the
Basic and Special Coverage of the Health Reform Program who initially evaluates
and provides treatment to beneficiaries. He/she is responsible for determining
the services required by the beneficiaries, provides continuity of care, and
refers the beneficiaries to specialized services if deemed medically necessary.
Primary physicians will be considered those professionals accepted as such in
the local and federal jurisdictions.

                                       10
<PAGE>

The following are considered primary care physicians: Pediatricians,
Obstetricians/Gynecologists, Family Physicians, Internists and General
Practitioners.

PRICO: Acronym for the Puerto Rico Insurance Commissioner's Office, the state
agency responsible for regulating, fiscalizing, and licensing insurance business
in Puerto Rico.

SECOND MEDICAL OPINION: A consultation with a peer requested by the beneficiary,
the Participating Psychiatrist or other Provider assess the appropriateness of a
previous recommendation for particular mental health condition and treatment.

SUBSCRIBER: The beneficiary covered under the individual contract of the plan or
the principal beneficiary who gives eligibility to all those beneficiaries
included under the family contract.

SUPPORT PARTICIPATING PROVIDERS: Health care service providers who are needed to
complement and provide support services to the MBHO contract. The following will
be considered support participating providers, among others: Pharmacies,
Hospitals, Health Related Professionals, Clinical Laboratories, Radiological
Facilities, Partial Hospital Programs (PHP), Ambulatory Intensive Outpatient
Program (IOP), Ambulatory Care and all those participating providers that may be
needed to provide mental health care, behavioral services considering the
specific mental health and substance abuse problems of the Area/Region.

QUALITY IMPROVEMENT (QI): The ongoing process of responding to data gathered
through quality monitoring efforts, in such a way as to improve the quality of
mental health care delivered to individuals. This process necessarily involves
follow-up studies of the measures taken to effect change in order to demonstrate
that the desired change has occurred.

UTILIZATION MANAGEMENT (UM): The process of evaluating necessity,
appropriateness and efficiency of mental healthcare services through the
revision of information about hospital, service or procedure from patients
and/or providers to determine whether it meets established guidelines and
criteria approved by the MBHO.

                         ORGANIZATION AND ADMINISTRATION

      The MBHO must maintain the organizational and administrative capacity to
carry out all duties and responsibilities set forth under this contract, to wit:

1.    Maintain assigned staff with the capacity to provide all services to all
      Beneficiaries under this contract.

                                       11
<PAGE>

2.    Maintain a local office in the service area where administrative services
      are rendered. The local office must comply with the American with
      Disabilities Act (ADA) requirements for public buildings.

3.    Provide training and development programs to all assigned staff to ensure
      they know and understand the service requirements under this contract
      including the reporting requirements, the policies and procedures,
      cultural and linguistic requirements and the scope of services to be
      provided. The training and development plan must be submitted to THE
      ADMINISTRATION.

4.    Notify the ADMINISTRATION immediately and not later than (30) thirty days
      after the effective date of this contract of any changes in its
      organizational chart as previously submitted to the ADMINISTRATION.

5.    Notify the ADMINISTRATION immediately and no later than fifteen (15)
      fifteen working days of any change in regional or office managers. This
      information must be updated whenever there is a significant change in
      organizational structure or personnel.

                                   ARTICLE II
                           ELIGIBILITY AND ENROLLMENT

1.    Eligibility shall be determined according to Article VI, Section 5 of Law
      72 of September 7, 1993 and the federal laws and regulations governing
      eligibility requirements for the Medicaid Program Enrollment data will be
      completed by insurers who will promptly transfer the enrollment data to
      the MANAGED BEHAVIORAL HEALTH ORGANIZATION for the appropriate
      Area/Regions.

2.    The MBHO shall provide coverage for all the eligible beneficiaries as
      provided in the prior section.

3.    The MBHO shall inform beneficiaries, who are also Medicare recipients with
      Part A or Part A and Part B, that if they choose to become beneficiaries
      under the contracted health insurance, the mental health benefits provided
      will be accessed exclusively through the MHBO. In this situation:

      a)    bad debt reimbursement, as a result of non-payment of deductibles
            and/or coinsurance, for covered Part A services and Part B services
            provided in hospital setting, other than physician services;

      b)    payment for covered Part A services;

      c)    payment for Part B outpatient services provided in a hospital
            setting: and

      d)    all covered Part B services,

                                       12
<PAGE>

      will continue to be recognized as a covered reimbursable Medicare Program
      cost. Medicare beneficiaries with either Part A or Part A and B. can
      choose to access their Part A or Part B services from the Medicare's
      providers list except that in this case the MBHO will not cover the
      payment of any benefits provided through this contract.

4.    The MBHO represents that the capitated amount paid to each provider does
      not include payment for services covered under the Medicare Federal
      Program. The participating providers or any other physician contracted on
      a salary basis cannot receive duplicate payments for those beneficiaries
      that have Medicare Part A or Part B coverage. The MBHO further represents
      that it will audit and review its billing data to avoid duplicate payment
      with the Medicare Program. The MBHO shall report its findings to the
      ADMINISTRATION on a quarterly basis. The ADMINISTRATION will audit and
      review Medicare billing data for Part A or Part B payment for
      beneficiaries eligible to said Federal Program.

5.    Co-insurance and deductible for Part B services provided on an outpatient
      basis to hospital clinics, other than physician services, will be
      considered as a covered bad debt reimbursement item under the Medicare
      program cost. In this instance, the MBHO will pay for the co-insurance and
      deductibles related to the physician services provided as a Part B service
      through the amount paid to the provider.

6.    The MBHO guarantees to maintain adequate services for the Health
      Area/Region for the prompt access of services to all eligible and enrolled
      beneficiaries. The MBHO shall maintain sufficient facilities within the
      Area/Region as needed.

7.    The MBHO shall be responsible to provide the subscriber with specific
      information allowing for the prompt access of services to all eligible
      individuals.

8.    The ADMINISTRATION shall notify the INSURER promptly of all beneficiaries
      who have become eligible, as well as those who have ceased to be eligible,
      the INSURER shall notify the MBHO promptly. Notification of eligible
      persons will be made through electronic transmissions or machine readable
      media by the INSURER. The INSURER will forward this data to the MBHO
      through electronic transmission or machine readable-media.

9.    The beneficiary becomes eligible for enrollment as of the date specified
      in the ADMINISTRATION's notification to the INSURER.

10.   The beneficiary ceases to be eligible as of the disenrollment date
      specified in the ADMINISTRATION's notification to the INSURER. If THE
      ADMINISTRATION notifies the INSURER that the beneficiary ceased to be
      eligible on or before the last working day of the month in which
      eligibility ceases, the disenrollment will be

                                       13
<PAGE>

      effective on the first day of the following month. Disenrollment will be
      effected exclusively by a notification issued by the ADMINISTRATION.

11.   RESERVED.

12.   Coverage under the plan shall begin the day that the enrollment process
      has been completed. Payments shall be paid on a pro-rata basis as of the
      date that the enrollment process was completed and the official
      identification card has been issued by the INSURER contracted by the
      Administration in the Region, to the end of the month.

13.   In case that an individual has been certified as eligible by the
      Department of Health but has not completed the enrollment process, and
      he/she or his/her dependents need emergency psychiatric services, the
      ADMINISTRATION shall verify the eligibility status of the individual. If
      the individual is eligible as a beneficiary, emergency psychiatric
      services will be provided as if the individual is a beneficiary and
      arrangements for the issuance of the identification card will be made
      immediately after the notification of eligibility is made by the
      ADMINISTRATION to the INSURER. The capitated payment in this instance will
      be paid to the MBHO on a pro-rata basis from the moment the emergency
      psychiatric services needed are provided or the identification card is
      issued, whichever is first. For the purpose of this situation, the
      enrollment process is the process that commences at the time that the
      ADMINISTRATION gives notice to the INSURER of the beneficiaries
      eligibility status, and results in a letter to said beneficiary
      establishing the date and location for the completion of the enrollment
      documents and selection of the HCO. Said process ends when the beneficiary
      has selected an HCO from those available in the INSURER's Health
      Area/Region and has received an identification card.

      Nothing provided in this section is intended to affect a provider's
      obligation to screen and stabilize an individual arriving at its
      facilities for emergency psychiatric treatment as defined by EMTALA and
      the applicable Commonwealth laws.

14.   Coverage shall end effective on the date of disenrollment. Capitated
      payments will be paid to the MBHO until the effective date of
      disenrollment. In the event of disenrollment while the beneficiary is an
      inpatient of a hospital on the last day of the month of coverage, and
      continues to be an inpatient of a hospital during the month following his
      disenrollment, the ADMINISTRATION will cover the capitated payment for
      that following month. Disenrollment will be effected exclusively by a
      notification issued by the ADMINISTRATION.

15.   The MBHO shall not in any way discriminate nor terminate coverage of any
      beneficiary(ies) for reasons due to adverse change in recipient's health,
      or based on expectations that an enrollee will require high cost care, or
      need of health

                                       14
<PAGE>

      services, or any reason whatsoever, except for non-payment of capitation
      or fraudulent use of benefits or participation of fraudulent acts, after
      prior notification and consultation with the ADMINISTRATION.

16.   The MBHO agrees to maintain an Enrollment Data Base which includes each
      subscriber and all beneficiaries.

17.   All individually identified information of services related to
      beneficiaries which is obtained by the MBHO shall be confidential and
      shall be used or disclosed by the MBHO, the HCO and/or its participating
      providers only for purposes directly connected with performance of all
      obligations contained in this contract. Medical records and management
      information data concerning any beneficiary enrolled pursuant to this
      contract shall be confidential and shall be disclosed within the MBHO's
      organization or to other persons, as authorized by the ADMINISTRATION,
      only as necessary to provide medical care and quality, peer or grievance
      review of such medical care under the terms of this contract and in
      coordination with the contract subscribed by the ADMINISTRATION. The
      confidentiality provisions herein contained shall survive the termination
      of this contract and shall bind the MBHO, its participating providers as
      long as they maintain any individually identifiable information relating
      to beneficiaries as provided in the implementation of the HIPAA regulation
      schedule to be set forth by the Federal Government, 45 CFR 164.102 et.
      seq. Any request for information which is made by third parties not
      related to this contract will be forwarded to the ADMINISTRATION for
      consideration, review and decision as to the pertinence of the request and
      the authorization for disclosure.

      Nothing in this section shall limit or affect the ADMINISTRATION's, the
      MBHO and /or providers obligations regarding protected individually
      identifiable health information as provided in 45 CFR 164.102 et seq.
      (HIPAA) regulations.

      Disclosure of individually identifiable health information to any business
      associate as defined in 45 CFR 164.504(e) of the HIPAA regulations by the
      MBHO shall entail the legal obligations set forth therein.

      The MBHO agrees that all clinical information concerning any member shall
      be maintained confidentially and in accordance with all applicable laws
      and regulations. The MBHO's shall train it's appropriate personnel
      concerning the proper maintenance and confidentiality, requirements,
      including any special requirements applicable to drug and alcohol
      treatment records and HIV/AIDS treatment records.

      No MBHO's shall make voluntary disclosure of the terms and conditions
      contained in this agreement. The paragraph shall not restrict any party
      from providing a copy of this Agreement to its own personnel with a need
      to know the terms and conditions hereof or to Governmental authorities
      and/or appropriate

                                       15
<PAGE>

      regulatory bodies, or to comply with subpoenas or other mandatory
      disclosures; provided however, that a party may disclose any or all of the
      terms of this agreement to Governmental authorities and/or appropriate
      regulatory bodies or comply with subpoenas or other mandatory disclosures.

18.   The MBHO agrees to notify the ADMINISTRATION immediately of any change in
      the place of residence of the subscriber or beneficiary, insofar as the
      subscriber makes the change known to the MBHO.

19.   The MBHO hereby commits to comply with the electronic transactions,
      security and privacy requirements of the HIPAA regulations as provided in
      45CFR 160 and 142 et seq. within the implementation dates set forth
      therein or by subsequent regulations schedule.

20.   The MBHO has a limited right for requesting that a beneficiary be
      disenrolled from the MBHO without the beneficiary's consent. The
      ADMINISTRATION must approve any MANAGED BEHAVIORAL HEALTH ORGANIZATION
      request for disenrolling a beneficiary for cause.

21.   Disenrollment of a beneficiary may be permitted under the following
      circumstances:

      (a)   Beneficiary misuses or loans his/her membership card to another
            person to obtain services.

      (b)   Beneficiary is disruptive, unruly, threatening or uncooperative to
            the extent that beneficiary's membership seriously impairs the
            MBHO's or providers ability to provide services to other
            beneficiaries or to obtain new beneficiaries' and beneficiary's
            behavior is not caused by a physical or other mental health
            condition.

      The MBHO must take reasonable measures to improve a beneficiary's behavior
      prior to requesting refusal or disenrollment and must notify beneficiary
      of its intent to refuse treatment or disenroll. Reasonable measure may
      include providing education and counseling regarding the offensive acts or
      behavior.

      If the beneficiary disagrees with the decision to refuse
      treatment/disenroll the beneficiary from the MBHO, the MBHO must notify
      the beneficiary of the availability of the Complaint and Grievance
      Procedure and of the ADMINISTRATION's Hearing process.

      If the beneficiary disagrees with the decision to disenroll, the MBHO must
      notify the Beneficiary of the availability of the complaint and grievance
      procedure with the Hearing Process, or as provided by Law 72 of September
      7, 1993, as amended

                                       16
<PAGE>

                                   ARTICLE III
                                 RIGHT TO CHOOSE

1.    The beneficiary shall have the right to choose his or her mental health
      provider from those available within the MBHO. Said right also encompasses
      the change of the selected mental health provider at any time by making
      the proper administrative arrangements within the MBHO in conformity with
      the MBHO established policy. The selected mental health provider or the
      SUBSTITUTE on-duty within the MBHO must be available on a 24-hour basis
      for emergencies and/or telephone consultations. Each MANAGED BEHAVIORAL
      HEALTH ORGANIZATION must have available on-call mental health providers at
      all times.

2.    The MBHO must be available to attend the health care needs of the
      beneficiary on a twenty-four (24) hour basis, seven (7) days a week.

3.    The MBHO will provide to each principal subscriber a complete list of all
      participating physician psychiatrists, psychologists and participating
      providers, with addresses and specialties of mental health related
      services offered, in order to allow the beneficiary to choose among them:

4.    The beneficiary shall also have the right to choose the pharmacy within
      the network of pharmacies registered within PBM's network of pharmacy
      providers. The pharmacy benefits under the mental health coverage will be
      administered and managed by ADMINISTRATIONS' Pharmacy Benefits Manager
      according to the guidelines established and set forth by ASSMCA and the
      ADMINISTRATION's Pharmacy and Therapeutic Committee.

      Any new guidelines shall become effective sixty (60) days after notice to
      the MBHO. The ADMINISTRATION will determine the acceptable
      pharmacy/beneficiary ratio in order to assure access to the pharmacy
      benefits. The right to choose requires the availability of sufficient
      number of pharmacies in each municipality of residence of the
      beneficiaries.

6.    The MBHO will not negotiate directly with any pharmacy for the cost of any
      authorized prescriptions that should be dispensed through any of the
      pharmacy network participants.

7.    The MBHO will develop and effectively disseminate an education and
      orientation program in order to insure that all eligible beneficiaries are
      aware of their rights under this contract, including their right to choose
      providers. The ADMINISTRATION reserves the right to make changes,
      modifications and recommendations to said program in coordination and
      agreement with the MBHO. This program shall be subject to approval by
      ADMINISTRATION prior to its implementation and in compliance with the
      marketing guidelines and prohibitions referred in Article IX.

                                       17
<PAGE>

8.    Notwithstanding the foregoing, the ADMINISTRATION shall preserve the right
      in coordination with the MBHO, to expand, limit or otherwise amend the
      provision of services as provided for herein and/or to negotiate in
      coordination with the MBHO, cost saving and efficiency improvement
      measures. In those cases in which ADMINISTRATION acts on its own, changes
      to the provision of services shall be notified to the MBHO no later than
      30 days prior to implementation. Said modifications will take place after
      consultation and cost negotiation with the MBHO.

                                   ARTICLE IV
                                 SECONDARY PAYOR

1.    The MBHO shall be a secondary payor to any other party liable in any claim
      for services to a beneficiary, including but not limited to: the MBHO
      itself, Medicare, other MANAGED BEHAVIORAL HEALTH ORGANIZATIONS or Health
      Maintenance Organizations (HMO's), non-profit MANAGED BEHAVIORAL HEALTH
      ORGANIZATION operating under Law 152 approved May 9, 1942 as amended,
      Teachers Association of Puerto Rico, medical plans sponsored by employee
      organizations, labor unions, and any other entity that results liable for
      the benefits claimed against the MBHO for coverage to beneficiaries.

2.    It shall be the responsibility of the MBHO to ascertain that the
      aforementioned provisions of Law 72 of September 7, 1993 are enforced and
      that the MBHO acts as secondary payor to any medical insurance.

3.    The MBHO will make diligent efforts to determine if beneficiaries have
      third party coverage and will attempt to utilize such coverage when
      applicable. The MBHO, will be permitted to retain 100% of the collections
      from subrogation. The plan's experience will be credited with the amount
      collected from said primary payor.

4.    The MBHO must report quarterly to the ADMINISTRATION the amounts collected
      from third parties for health services provided. Said reports must provide
      a detailed description of the beneficiary's name, contract number, third
      party payor name and address, date of service, diagnosis and provider's
      name and address and identification number.

5.    The MBHO must report quarterly to the ADMINISTRATION the amounts collected
      from third parties for health services provided according with standard
      format to be adopted by the ADMINISTRATION. Said reports must provide a
      detailed description of the beneficiary's name, contract number, third
      party payor name and address, date of service, diagnosis and provider's
      name and address and identification number.

                                       18
<PAGE>

6.    The MBHO shall develop specific procedures for the exchange of
      information, collections and reporting of other primary payor sources and
      is required to verify its own eligibility files for information on whether
      or not the beneficiary has private health insurance.

7.    The MBHO must implement and execute, an effective and diligent mechanism
      in order to assure the collection from primary payors of all benefits
      covered under this contract. Said program, mechanisms and method of
      implementation shall be reported to the ADMINISTRATION as of the first
      date of the effectiveness of this contract.

8.    Failure of the MBHO to comply with this Article may, at the discretion of
      the ADMINISTRATION, be cause for the application of the provisions under
      Article XXXII.

                                    ARTICLE V
                                   EMERGENCIES

1.    In cases of psychiatric emergencies or immediate need of mental health and
      substance abuse care within the Commonwealth of Puerto Rico, the MBHO will
      be responsible for the payment of emergency mental health service provided
      to beneficiaries when the emergency or immediate need of mental health and
      substance abuse care occurs within its network or outside of its network
      or the geographical Area/Region of the selected mental health provider
      emergency care facility. Such services must be paid by the MBHO regardless
      of whether the entity that furnishes the service has contracted with the
      MBHO and no prior authorization shall be required by the MBHO for the
      provision of emergency services according to established medical necessity
      criterion.

      Such psychiatric services shall consist of whatever is necessary to
      stabilize the patient's condition, unless the expected medical benefits of
      a transfer outweigh the risk of not undertaking the transfer, and the
      transfer conforms with all applicable requirements. The stabilization
      services includes all treatment that may be necessary to assure within
      reasonable medical probability, that no material or self-inflicted harm or
      deterioration of the patient's condition or to other persons, is likely to
      result from or occur during discharge of the patient or transfer of
      patient to another facility.

      In the event of a disagreement with the provider concerning whether a
      patient is stable enough in order to be discharged or transferred or
      whether the medical benefits outweigh the risk, the judgment of the
      attending physician caring for the enrollee will prevail and oblige the
      MBHO to provide such services as contemplated under this contract. Such
      services shall be provided in such a manner as to allow the Beneficiary
      to be stable for discharge or transfer as defined by EMTALA.

                                       19
<PAGE>

2.    Since emergency care is of utmost concern to the ADMINISTRATION, the MBHO
      shall require that adequate ambulance transportation and emergency medical
      care are available. Each municipality shall have access to an emergency
      care system composed of ground, air and maritime ambulance transportation
      as necessary and emergency mental health and substance abuse care.

3.    Ambulance transportation and emergency psychiatric care will be subject to
      periodic reviews by applicable governmental agencies to ensure the highest
      quality of services.

4.    The MBHO shall provide immediate mental health and substance abuse
      emergency care services to beneficiaries when medically necessary.

5.    The MBHO is required to provide access to psychiatric emergency care and
      ambulance transportation services within their own/or contracted mental
      health facilities, through their contracted, participating providers or
      through contract with third parties that guarantee said emergency care and
      ambulance transportation twenty four (24) hours a day, seven (7) days a
      week. In addition to these services, the MBHO shall guarantee a Patient
      Liaison under necessary circumstances, where there are no present
      available relatives of the beneficiary's to take immediate charge/or
      respond on his/her behalf in an emergency situation.

6.    The MBHO will assure the ADMINISTRATION the availability to have ambulance
      services that each provider and the mental health facilities has made the
      necessary arrangements to have readily available prompt and effective
      ambulance transportation service.

7.    The MBHO will establish Urgent Care Services within the Health
      Area/Region. These include psychiatrists, psychologists, mental health
      supporting providers and clinics with extended hours. These Urgent Care
      Services may complement psychiatric emergency mental health care services
      but at no time will they substitute the requirement to have emergency care
      services and ambulance transportation available at each municipality 24
      hours a day, 7 days a week and 365 days yearly.

8.    The MBHO will provide beneficiaries access to a 24-hour-a-day toll-free
      hotline with licensed qualified mental health professionals to help
      beneficiaries with questions about particular mental health medical
      conditions and to guide them to appropriate facilities (emergency rooms,
      urgent care centers, among others). Notwithstanding, the aforementioned
      statement, the beneficiary will have the right to choose to attend an
      emergency room if he believes his condition is an emergency medical
      condition, as defined in this contract, without prior need of
      authorization or certification.

                                       20
<PAGE>

                                   ARTICLE VI
                               ACCESS TO BENEFITS

1.    The MBHO will contract sufficient participating providers that meet its
      credentialing process and agree to its contractual terms, in order to
      assure sufficient participating providers, to satisfy the demand of
      covered services by the beneficiaries enrolled in the program. The
      physician/beneficiary ratio accepted shall be established according to the
      Department of Health and ASSMCA guidelines as mutually agreed upon.

2.    The MBHO shall be responsible to contract mental health and substance
      abuse professional team as well as participating providers to insure that
      all the benefits covered under the mental health coverage of the plan are
      rendered, through the MBHO's participating providers with the timeliness,
      amount, duration and scope as those services are rendered to other
      non-Medicaid recipients within the area/region served.

3.    Contracts between the MBHO and its participating providers shall be
      independent contracts specifically designed to cover all terms and
      conditions contained in this contract. Coverage afforded to beneficiaries
      under this contract constitutes a direct obligation on the part of the
      MBHO's participating providers to comply with all terms and conditions
      contained herein.

4.    Adequate health care services will be those determined acceptable under
      ASSMCA and the ADMINISTRATION's respective roles under Plan Compliance
      Evaluation and Monitoring Program as outlined in Article XVII of this
      contract.

5.    The MBHO is responsible for the development and maintenance of an adequate
      system for referrals of health services under this contract. It shall
      audit all systems and processes related to referrals of services that the
      participating providers implement. The results of said audits should be
      made available to the ADMINISTRATION on request. In no way will the MBHO
      or any provider's Utilization Management Program may interfere, prohibit,
      or restrict any mental health and substance abuse professional's advice
      within their scope of practice.

6.    All referral systems must comply with timeframes established in paragraph
      (23). if the system developed by the MBHO is by electronic means, it must
      be installed at all providers' offices. It is unacceptable to force the
      beneficiary to move to another facility to obtain referrals.

7.    The MBHO assures the ADMINISTRATION and ASSMCA that no participating
      providers will impose limit quotas or restrain services to subcontracted
      providers for the services medically needed (e.g. laboratory, pharmacies,
      or other services).

                                       21
<PAGE>

8.    The MBHO shall expedite access to benefits of beneficiaries diagnosed with
      conditions under the mental health coverage. The identification of these
      beneficiaries will allow rapid access of the mental health and substance
      abuse services covered under the contract.

9.    Any refusal, unreasonable delay or rationing of services to the
      beneficiaries is expressly prohibited. The MBHO shall require strict
      compliance with this prohibition by its participating providers or any
      other entity related to the rendering of mental health and substance abuse
      services to the beneficiaries. Any action in violation of this prohibition
      shall be subject to the provisions of Article VI, Section 6 of Law 72 of
      September 7, 1993 and Law 408 of October 2, 2000. Furthermore, the MBHO
      shall be responsible for posting information at every providers'
      facilities, addressed to the beneficiaries, stating the policy that
      prohibits denying, unreasonably delaying or rationing services by
      participating providers or any other entity related to the rendering of
      medical care services to the beneficiaries, and providing information on
      procedures for filing a grievance on the subject. The MBHO shall notify
      participating providers that they must comply with the policy that
      prohibits the denial, the unreasonable delay or the rationing of services
      by participating providers or any other entity rendering mental health and
      substance abuse services to beneficiaries, and further that they must
      provide information on procedures for filing a grievance. The MBHO shall
      comply with the performance measures established and scheduled by
      ADMINISTRATION.

10.   No participating provider, or its agents, may deny a beneficiary access to
      medically necessary mental health and substance abuse services, except for
      the reasons specified in Article VI, section 6 of Law 72 of September
      7, 1993.

11.   The MBHO is responsible for having an adequate number of participating
      physicians and providers to supply all the mental health benefits offered
      under this contract. The benefits covered will be provided to the
      beneficiaries at the location of the participating providers.

12.   The MBHO is responsible to make available all participating providers
      needed in order to render all the mental health and substance abuse
      necessary services required to provide to the beneficiaries all the
      benefits included in ADDENDUM I of this contract.

13.   The MBHO agrees to require compliance by all participating psychiatrists
      and providers with all provisions contained in this contract.

14.   The MBHO has a continuous legal responsibility toward the ADMINISTRATION
      to assure that all activities under this contract are carried out. The
      MBHO will use its best efforts to prevent unauthorized actions by
      participating providers.

                                       22
<PAGE>

      The MBHO will take appropriate measures to ensure that all activities
      under this Contract are carried out. Failure to properly discharge the
      obligation to assure, by all means necessary and appropriate, full
      compliance with said activities, shall result in the termination of this
      contract as provided in Article XXXII hereof.

15.   Pursuant to the Health Reform Concept of 1993, the MBHO shall contract as
      participating providers those Commonwealth owned facilities that have been
      privatized in the Health Area/Region by virtue of Laws 103 of July 12,
      1985, and 190 of September 5, 1996, the 330 and 339 Projects of the Rural
      Health Initiatives, those State owned facilities not privatized, as well
      as the privatized or non privatized municipally owned facilities in the
      different areas/regions and regions which will complement access to
      covered medical services, subject to its credentialing requirements and
      contractual terms.

16.   The MBHO assures the ADMINISTRATION and ASSMCA that physicians and other
      providers of services under this contract will provide the full range
      medical counseling that is appropriate for beneficiaries' condition. In no
      way will the MBHO or any of its providers interfere, prohibit, or restrict
      any mental health care professional's treatment within their scope of
      practice, regardless of whether a care or treatment is covered under the
      contract.

17.   The MBHO assures the ADMINISTRATION that its Physician Incentive Plan does
      not in any way compensate directly or indirectly physicians, individual
      physicians, group of physicians or mental health providers as an
      inducement to reduce or limit medically necessary services furnished to
      individual enrollee and that it meets the stop-loss protection and
      enrollee survey and disclosure requirements under the Social Security Act.
      The MBHO shall ensure that at the intermediate level all mental health
      provider groups are afforded with adequate stop-loss protection within the
      required thresholds under the Medicaid Program regulations.

18.   If the MBHO's Physician Incentive Plan in any respect places physicians at
      substantial financial risk, MBHO assures that adequate stop-loss insurance
      will be maintained to protect physicians from loss beyond the risk
      thresholds established under sections 42CFR 422.208. In the event, the
      MBHO places physicians at substantial risk it shall conduct
      enrollee/disenrollee surveys not later than one year after the effective
      date of the contract and at least annually thereafter.

19.   Timeframes for Access Requirements. The MBHO must have sufficient network
      of providers and must establish procedures to ensure beneficiaries have
      access to routine, urgent, and psychiatric emergency services; telephone
      appointments; advice and beneficiaries service lines. These services must
      be accessible to beneficiaries within the following timeframes:

                                       23
<PAGE>

      o     Urgent Care within 24 hours of request;

      o     Routine care within 5 days of request;

      o     Immediate access to detoxification services when medically
            necessary;

      o     Immediate access to emergency services;

      o     Referrals: Appointments pursuant to referrals must be delivered and
            notified to beneficiaries within five (5) days from the date
            prescribed by the provider;

      o     Access to prescribed medication: within 24 hours of request;

      o     Obtaining prescribed medication within 24 hours of request.

                                   ARTICLE VII
            CONTRACTS WITH ALL PARTICIPATING MENTAL HEALTH PROVIDERS

1.    All services necessary to provide beneficiaries the stipulated mental
      health benefits shall be contracted in writing with participating mental
      health providers. The MBHO will ensure that all provisions and
      requirements contained in this contract are properly included in the
      contracts with all participating mental health providers and that they are
      carried out by said participating mental health providers. Such provisions
      and requirements made part of these contracts will be properly notified to
      the ADMINISTRATION. Coverage afforded to beneficiaries under this contract
      constitutes a direct obligation on the part of the MBHO's participating
      mental health providers to comply with all terms and conditions contained
      herein.

2.    The MBHO may not discriminate with respect to participation, reimbursement
      or indemnification as to any provider who is acting within the scope of
      the provider's license or certification under applicable Commonwealth law.

3.    The MBHO agrees to draft, execute and enforce a specific contract between
      the MBHO and its participating mental health providers that will include
      all applicable provisions contained in this contract. The MBHO will insure
      that said applicable provisions are properly complied with by the network
      of participating mental health providers.

      To this effect, the MBHO also agrees to certify or attest that none of its
      providers of services: (1) consults, employs or procures services from any
      individual that has been debarred or suspended from any federal agency or
      (2) has a director, partner or employee with a beneficial ownership of
      more than 5% on their

                                       24
<PAGE>

      organization's equity who has been debarred or suspended by any federal
      agency, or (3) procures self-referral of services to any provider in which
      it may have directly or indirectly any economic or proprietary interest.

      The MBHO will certify and attest that it has provided participating mental
      health providers, complete written instructions describing procedures to
      be used for the compliance with all duties and obligations arising under
      this contract. These instructions will include the following information:
      provider selection by beneficiaries, covered services, reporting
      requirements, record-keeping requirements, grievance procedures,
      deductibles and co-payment amounts, confidentiality, and prohibitions
      against denial or rationing of services. Copy of these instructions will
      be submitted to ADMINISTRATION who reserves the right to request
      modifications or amendments to said instructions following consultation
      with the MBHO.

4.    The MBHO agrees to incorporate in its contracts with mental health
      providers, the following provisions, among others, contained in this
      contract:

      a.    A payment time schedule to pay the participating providers for
            services rendered and for payment for services rendered by the
            participating providers. The schedule will not exceed the time
            limitation standards required by the ADMINISTRATION's guidelines
            under this contract to assure prompt payments of sums due to
            providers.

      b.    A warranty insuring that the method and system used to pay for the
            services rendered by participating providers are reasonable and that
            the negotiated terms do not jeopardize or infringe upon the quality
            of the services provided.

      c.    A procedure that establishes how the participating providers can
            recover from the MBHO monies owed for services rendered and not paid
            by the MBHO after their participating provider has demanded payment
            from the MBHO.

      d.    That payments received for services rendered under the mental health
            benefits plan shall constitute full and complete payment except for:
            (i) the deductibles contained in ADDENDUM I of this contract, and
            (ii) that the benefits or services rendered is not covered. The MBHO
            will insure compliance with Article XVIII, paragraphs (6) and (7) of
            this contract.

      e.    A release clause authorizing access by the ASSMCA and/or the
            ADMINISTRATION to the participating providers' Medicare billing data
            for beneficiaries covered by this contract who are also Part A and
            Part A and B Medicare beneficiaries, provided that such access is
            authorized by CMS and other related statutory or regulatory
            provisions thereof. Access by ASSMCA and by the ADMINISTRATION shall
            be at all times subject to all HIPAA regulations requirements
            mentioned elsewhere in this contract.

      f.    That MBHO will cover the payment of Medicare Part B deductibles and
            coinsurance for services received by a beneficiary under Medicare
            Part B,

                                       25
<PAGE>

            accessed through the MBHO's providers and the participating
            providers of the MBHO for the mental health and substance abuse
            services covered.

      g.    Co-insurance and deductible for Part B services provided on an
            outpatient basis by hospital clinics and other institutional care
            providers, other than physician services, will be considered as a
            covered bad debt reimbursement item under the Medicare program cost.
            In this instance, the MBHO will pay for the co-insurance and
            deductibles related to the physician services provided as a Part B
            service.

      h.    That the only Part A deductible and co-insurance, and Part B
            deductible and co-insurance for mental health outpatient services
            provided in a hospital clinic and other institutional care
            providers, other that physician services, will be those collected
            from beneficiaries according to the plan's deductibles contained in
            Addendum I and those billed to Medicare as bad debt. No other amount
            will be charged to these beneficiaries. The MBHO will neither cover
            the payment of Medicare Part A deductibles and coinsurance for
            mental services received by a beneficiary under Medicare Part A nor
            the Part B deductible and co-insurance for mental services provided
            in hospital clinics, other than mental health physician services.
            The MBHO will cover the deductibles and co-insurance of all Part B
            services including Part B deductibles and co-insurance for physician
            services provided in an outpatient basis to hospital clinics.

      i.    That coverage afforded to beneficiaries under this contract
            constitutes a direct obligation on the part of the MBHO's
            participating providers to comply with all terms and conditions
            contained herein.

      j.    The MBHO will oversee and assure that mental health provider's
            contracts abide by the established directives for psychotropic
            prescription dispensing by provider's in accordance with the
            applicable agreement with the Pharmacy Benefit Manager (PBM)
            contracted by the ADMINISTRATION for managing the pharmacy claims
            and utilization processes under this contract and pursuant to the
            agreed provisions in Article XXI.

5.    The MBHO agrees to provide to the ADMINISTRATION a detailed description of
      the payment methodology used to pay for services rendered by its network
      of providers (psychiatrists) and other participating mental health
      providers. Said description of the payment methodology will also address
      the methodology used in the distribution within their own group of the
      capitation payments, fee for services or other basis for payment of
      services to providers servicing beneficiaries. The MBHO will submit to the
      ADMINISTRATION a monthly report detailing all payments made to
      participating providers and to the MBHO's participating providers
      classified by specialty.

6.    The MBHO represents that neither the capitated payments agreed to herein
      or the capitated payments with a fee-for-service component for services,
      made to

                                       26
<PAGE>

      participating mental health providers, does not include payment of
      services covered under the Medicare Federal Program.

7.    The MBHO shall provide all reasonable means necessary to ensure that the
      contracting practices between its participating mental health providers
      are in compliance with federal anti-fraud provisions and particularly, in
      conformity with the limitations and prohibitions of the False Claims Act,
      the Anti-kickback statute and regulations and Stark II Law and regulations
      prohibiting self-referral to designated medical services by participating
      medical providers.

8.    To the extent feasible within the MBHO's existing claims processing
      systems, the MBHO should have a single or central address to which
      providers must submit claims. If a central processing center is not
      possible within the MBHO's existing claims processing system, the MBHO
      must provide each network provider a complete list of all entities to whom
      the providers must submit claims for processing and/or adjudication. The
      list must include the name of the entity, the address to which claims must
      be sent, explanation for determination of the correct claims payer based
      on services rendered, and a phone number the provider may call to make
      claims inquiries. The MBHO must notify providers in writing of any changes
      in the claims filing list at least (30) thirty days prior to the effective
      date of the change. If the MBHO is unable to provide (30) thirty days
      notice, providers must be given a thirty (30) day extension on their
      claims filing deadline to ensure claims are routed to correct processing
      center.

9.    RESERVED.

10.   The ADMINISTRATION and the Department of Health Medicaid Fraud Control
      Unit must be allowed to conduct private interviews of mental health
      providers and the mental health providers' employees, MBHOs, and patients.
      Requests for information must he complied with, in the form and language
      requested. Providers and their employees and the MBHOs must cooperate
      fully in making themselves available in person for interviews,
      consultation, grand jury proceedings, pre-trial conference, hearings,
      trial and in any other process, including investigations.

11.   MENTAL HEALTH PROVIDER MANUAL AND PROVIDER TRAINING

      MBHO must prepare and issue a Provider Manual(s), including any necessary
      specialty manuals to the providers in the MBHO network and to newly
      contracted providers in the MBHO network within five (5) working days from
      inclusion of the provider into the network. The Provider Manual must
      contain sections relating to special requirements.

                                       27
<PAGE>

      MBHO must provide training to all network providers and their staff,
      regarding the requirements of the ADMINISTRATION contract and special
      needs of beneficiaries under this contract.

      The MBHO training for all providers must be completed no later than 30
      days after placing a newly contracted provider on active status. The MBHO
      must provide on-going training to new and existing providers as required
      by the ADMINISTRATION to comply with this contract.

      The MBHO must maintain and make available upon request enrollment or
      attendance rosters dated and signed by each attendee or other written
      evidence of training of each network provider and their staff.

12.   MENTAL HEALTH PROVIDER QUALIFICATIONS - GENERAL

      The mental health providers in MBHO network must meet the following
      qualifications:

--------------------------------------------------------------------------------
FQHC                    A Federally Qualified Health Center meets the standards
                        established by federal rules and procedures. The FQHC
                        must also be an eligible provider enrolled in the
                        Medicaid program.
--------------------------------------------------------------------------------
Physician               An individual who is licensed to practice medicine as an
                        M.D. or a D.O. in Puerto Rico either as a primary care
                        provider or in the area of specialization under which
                        they will provide medical services under contract with
                        MBHO; who is a provider enrolled in the Medicaid
                        program; and who has a valid Drug Enforcement Agency
                        registration number and a Puerto Rico Controlled
                        Substance Certificate, if either is required in their
                        practice.
--------------------------------------------------------------------------------
Hospital                An institution licensed as a general or special hospital
                        by the Puerto Rico Health Department under Chapter 241
                        of the Heath and Safety Code and Private Psychiatric
                        Hospitals under Chapter 577 of the Health and Safety
                        Code (or is a provider which is a component part of a
                        State or local government entity which does not require
                        a license under the laws of the Commonwealth of Puerto
                        Rico), which is enrolled as a provider in the Puerto
                        Rico Medicaid Program.
--------------------------------------------------------------------------------
Non-Physician           An individual holding a license issued by the applicable
Practitioner            licensing agency of the Commonwealth of Puerto Rico who
Provider                is enrolled in the Puerto Rico Medicaid Program or an
                        individual properly trained to provide health support
                        services who practices under the direct supervision of
                        an appropriately licensed professional.
--------------------------------------------------------------------------------
Clinical                An entity having a current certificate issued under the
Laboratory              Federal Clinical Laboratory improvement Act (CLIA), and
                        enrolled in the
--------------------------------------------------------------------------------

                                       28

<PAGE>

<TABLE>
<S>                      <C>
--------------------------------------------------------------------------------
Laboratory               Puerto Rico Medicaid Program.
--------------------------------------------------------------------------------
Rural Health             An institution which meets all of the criteria for
Clinic (RHC)             designation as a rural health clinic, and enrolled in
                         the Puerto Rico Medicaid Program. (330, 329)
--------------------------------------------------------------------------------
Local Health             A local health department established pursuant to
Department               Health and Safety Code, Title 2, Local Public Health
                         Reorganization Act ss.121.031ff.
--------------------------------------------------------------------------------
Non-Hospital             A provider of health care services which is licensed
Facility                 and credentialed to provide services, and enrolled in
Provider                 our program.
--------------------------------------------------------------------------------
School Based             Clinics located at school campuses that provide on-site
Health Clinic            primary and preventive care to children and
(SBHC)                   adolescents.
--------------------------------------------------------------------------------
</TABLE>

                                  ARTICLE VIII
                 SUBSCRIPTION PROCESS AND IDENTIFICATION CARDS

1.    The MBHO shall provide information directing access of eligible
      beneficiaries to the subscription process in coordination with the
      ADMINISTRATION.

2.    Beneficiaries access to mental health services shall be expedited through
      the identification card issued to each enrolled beneficiary by the health
      insurance carrier in the health region.

3.    The MBHO shall be responsible to inform eligible beneficiaries how to
      enroll and get their cards at the locations accessible to the
      beneficiaries in each area/region.

                                   ARTICLE IX
          PLAN DESCRIPTION BOOKLET AND OR1ENTATION PROGRAMS MARKETING
                                   PROVISIONS

1.    The MBHO shall be responsible for the preparation, printing and
      distribution, at its own cost, of booklets, in the Spanish language, that
      describe the plan and the mental health plan and mental health benefits
      covered therein, as well as the managed care concept. These booklets will
      be delivered to each subscriber upon accessing the MBHO local offices to
      select a mental health provider. The MBHO agrees to submit before the
      effective date of the contract a translated copy of the beneficiaries
      booklet in the English language as revised by federal authorities.

                                       29
<PAGE>

2.    The booklets shall serve as guarantee of the mental health benefits to be
      provided and shall contain the following information:

      a)    Schedule of benefits covered, all services and items that are
            available and that are covered either directly or through methods of
            referral and/or prior authorization, a written description of how
            and where the services that are available through the plan services
            may be obtained.
      b)    Benefit's exclusions and limitations. For benefits that enrollees
            are entitled to but are not available through the MBHO, a written
            description on how and where to obtain benefits; description of
            procedures for requesting disenrollments/changes.
      c)    Beneficiary's rights and responsibilities, in accordance with
            specific rights and requirements to be afforded in accordance with
            Medicaid Program regulations 42 CFR 438.100 as amended; Puerto Rico
            Patient Bill of Rights, Law 194 of August 25, 2000 as implemented by
            regulation and Law 11 which creates the Office of Patients Solicitor
            General of April 11, 2001 and the Puerto Rico Mental Health Code,
            Law 408 October 2, 2000,

      d)    Instructions on how to access benefits, including a list of (1)
            available participating providers and specialists (its locations and
            qualifications), (2) providers from which to obtain benefits under
            the Mental Health Coverage. Said list can be provided in a separate
            booklet.
      e)    Official grievances and appeal filing procedures.
      f)    In the event a Physician Incentive Plan affects the use of referral
            services and/or places physicians at substantial risk, the MBHO
            shall provide the following information upon beneficiaries requests:
            the type of incentive arrangements, whether stop-loss insurance is
            provided and the survey results of any enrollee/disenrollee surveys
            that will have to be conducted by MBHO.
      g)    Unless otherwise specified, information materials must be written at
            the 4th-6th grade reading comprehension level.

3.    The booklets shall be approved by the ADMINISTRATION prior to printing,
      distribution, and dissemination in compliance with provisions of Article
      IX.

      The MBHO shall also be responsible for the preparation, printing and
      distribution, at its own cost, of an Informative Bulletin, in the Spanish
      language, that describes the plan, services and benefits covered therein
      as well as the managed care concept. This Informative Bulletin will be
      distributed among the MBHO's network of participating providers.

      The MBHO shall be responsible to conduct and assure the participation of
      all mental health providers under this contract to diverse seminars to be
      held throughout the Health Area/Region in order to properly orient and
      familiarize said providers with all aspects and requirements related to
      the Benefits and Coverage

                                       30
<PAGE>

      under this contract, and the Managed Care concept. Said seminars will be
      organized, scheduled, conducted and offered at the expense of the MBHO.

      6.    During the term of the contract, all participating mental health
            providers are mandatorily required to annually receive at a minimum
            four (4) hours of orientation, education and familiarization with
            different aspects related to this contract on/or before the
            expiration of the first four and a half (4 1/2) months of the
            contract term. Failure to comply with this requirement will be
            sufficient grounds to exclude from the Health Insurance Program the
            participating provider. If, at the expiration of the first four and
            half (4 1/2) months of the contract term, the participating mental
            health provider has not fully complied with this requirement, the
            provider will be excluded as a participating provider for subsequent
            periods of the contract or the contract term. At the discretion of
            the ADMINISTRATION, and for good cause, the excluded provider may be
            authorized to be contracted as a participating provider if he/she
            subsequently complies with the requirement.

      7.    The ADMINISTRATION will monitor and evaluate all marketing
            activities by the MBHO and its mental health provider of services
            under this contract.

      8.    Any marketing material addressed to enrollees cannot contain false
            or misleading information. All oral, written or audiovisual
            information addressed to enrollees should be accurate and sufficient
            for beneficiaries to make an informed consent decision whether or
            not to enroll and will have to be pre-approved by the
            ADMINISTRATION.

      9.    The MBHO or any providers of services must distribute the material
            to its entire service area/region. In the event the MANAGED
            BEHAVIORAL HEALTH ORGANIZATION or any of its mental health providers
            develop new and revised materials they shall submit them to the
            ADMINISTRATION for prior approval.

      10.   The ADMINISTRATION will appoint an Advisory Committee, with
            representation of at least: a board certified physician, a
            beneficiary of a consumer advocate organization that includes
            Medicaid recipients, a health related professional with experience
            in the medical needs of low-income population, a qualified mental
            health provider, and a Director of a Welfare Department that does
            not head a Medicaid agency.

      11.   The Advisory Committee will assist the ADMINISTRATION in the
            evaluation and the review of any marketing or informational material
            addressed to assist Medicaid recipients in the provision of physical
            and mental health services under this contract.

      All the marketing activities and the information that shall be allowed
      will be limited to the following:

                                       31
<PAGE>

                  a)    Clear description of health care benefits coverage and
                        exclusions to enrollees;
                  b)    Explain how, when, where benefits are available to
                        enrollees;
                  c)    Explain how to access emergency and other ancillary
                        services;
                  d)    Explain any benefits enrollees are entitled to, that are
                        not available through the MBHO and how to obtain them;
                  e)    Enrollees rights and responsibilities;
                  f)    Grievance and appeal procedures.

12.   The MBHO, its agents, under this contract shall not engage in cold call
      marketing that is, unsolicited personal contact with potential enrollees
      for the purpose of influencing them to select any of its mental health
      providers. Also telephone, door-to-door or telemarketing for the same
      purposes is hereby prohibited.

13.   Neither the MBHO, its agent or any provider may put into effect a plan
      under which compensation, reward, gift or opportunity are offered to
      enrollees as an inducement to enroll other than to offer health care
      benefits. The MBHO its agents or providers are prohibited from influencing
      an individual enrollment/selection.

14.   In the event of a final determination reached by the ADMINISTRATION that
      the MBHO, its agents, any of its mental health providers has failed to
      comply with any of the provisions set forth in this article, the
      ADMINISTRATION in compliance with due process guarantees and remedies
      available under its regulations, Law 72 of September 7,1993; the Social
      Security and Balanced Budget Act, will proceed to enforce the compliance
      of these provisions by pursuing within its empowered authority the
      sanctions established in Article XXXV.

                                   ARTICLE X
                              GRIEVANCE PROCEDURE

1.    The MBHO represents that it has established an effective procedure that
      assures the filing, receipt, and prompt handling and resolution of all
      grievances and complaints made by the beneficiaries and the participating
      mental health providers. The MBHO will prepare a grievance form that must
      be approved by the ADMINISTRATION. The approved grievance form shall be
      made available to all beneficiaries and MBHO's network of participating
      providers. The parties will make whatever adjustments are necessary to
      reconcile their grievance procedure with provisions of Law 194 of August
      25, 2000 (known as "Patient Bill of Rights") or those contained in Law 11
      of April 11, 2001 (known as "Law Creating the Office of Patient's
      Solicitor General") as implemented by regulation.

                                       32
<PAGE>

2.    Any written or telephone communication from a beneficiary or participating
      mental health provider, which expresses dissatisfaction with an action or
      decision arising under the health insurance contracted, shall be promptly
      and properly handled and resolved through a routine complaint procedure to
      be implemented by the MBHO, after prior approval from the ADMINISTRATION.
      The MBHO shall be responsible for documenting in writing all aspects and
      details of said complaints.

3.    The routine complaint procedure that must be implemented by the MBHO must
      provide for (i) the availability of complaint forms to document oral
      complaints; (ii) for the proper handling of the complaints; and (iii) for
      the disposition by notice to the complainant of the action taken. This
      notice shall advise the complainant of the MBHO's official Grievance
      Procedure. The MBHO will submit to the ADMINISTRATION, on a monthly basis
      a written report detailing all grievances and routine complaints received,
      solved and pending solution and/or copies of the complaint forms with the
      notation of the action taken. All grievance files and complaint forms must
      be made available to the ADMINISTRATION for auditing. All grievance
      documents and related information shall be considered as containing
      individually identifiable health information, and shall be treated in
      accordance with the HIPAA regulations cited elsewhere.

4.    The Grievance Procedure shall assure the participation of persons with
      authority to require corrective action.

5.    The MBHO's Grievance Procedure shall contain all the necessary provisions
      that assure the affected parties right to due process of law. In the event
      that changes are made to the existing Grievance Procedure, a copy of the
      proposed changes will be made available to the ADMINISTRATION for approval
      prior to implementation. A copy of the MBHO's Grievance Procedure is
      attached hereto as ADDENDUM III and incorporated as part of this contract.
      The MBHO acknowledges that the arbitration process contemplated in the
      Grievance Procedure shall not be applicable to disputes between the
      ADMINISTRATION and the MBHO.

6.    Pursuant to Law 72 of September 7, 1993, any decision issued by the MBHO
      is subject to appeal before the ADMINISTRATION. Such appeal shall be
      regulated by the ADMINISTRATION's regulations and the Uniform
      Administrative Procedure Act, Law 170 of August 12, 1988, as amended and
      as applicable, provided however, that subscribers grievances shall be
      expeditiously solved and that the MBHO shall therefore fully cooperate
      with the prompt solutions of any such grievance.

7.    The decision issued by the ADMINISTRATION is subject to review before the
      Circuit Court of Appeals of the San Juan Panel of the Commonwealth of
      Puerto Rico.

                                       33
<PAGE>

8.    The MBHO must have written policies and procedures for receiving,
      tracking, reviewing, and reporting and resolving beneficiaries complaints.
      The procedures must be reviewed and approved in writing by THE
      ADMINISTRATION. Any change or modification to the procedures must be
      submitted to THE ADMINISTRATION for approval thirty (30) days prior to the
      effective date of the amendment.

9.    The MBHO must designate an officer of the MBHO who has primary
      responsibility for ensuring that complaints are resolved in compliance
      with written policy and within the time required. An "officer" of the MBHO
      means a president, vice president, secretary, treasurer, or chairperson
      of the Board of Directors of a corporation, the sole proprietor, the
      managing general partner of a partnership, or a person having similar
      executive authority in the organization.

10.   The MBHO must have a routine process to detect patterns of complaints and
      disenrollments and involve management and supervisory staff to develop
      policy and procedural improvements to address the complaints. The MBHO
      must cooperate with the ADMINISTRATION in beneficiaries' complaints
      relating to enrollment and dis-enrollment. The MBHO's complaints
      procedures must be provided to beneficiaries in writing and in alternative
      communication formats. A written description of the MBHO's complaints
      procedures must be in appropriate language and easy for beneficiaries to
      understand. The MBHO must include a written description in the
      beneficiaries Handbook. The MBHO must maintain at least one local and one
      toll-free telephone number for making complaints.

11.   The MBHO's process must require that every complaint received in person,
      by telephone or in writing, is recorded in a written record and is logged
      with the following details: date; identification of the individual filing
      the complaint; identification of the individual recording the complaint;
      nature of the complaint; disposition of the complaint; corrective action
      required; and date resolved.

12.   The MBHO Grievance Procedures must comply with the minimum standards for
      prompt resolution of grievances and time frames set forth in 45 C.F.R.
      438.400-424.

                                   ARTICLE XI
                    MANAGED BEHAVIORAL HEALTH ORGANIZATIONS

1.    The MANAGED BEHAVIORAL HEALTH ORGANIZATIONS shall have a sufficient number
      of mental health providers as specified in Article VI to attend to the
      mental and behavioral needs of the beneficiaries. The MBHO will make
      available all specialties specified in this section. The following are
      considered primary care providers:

                                       34
<PAGE>

                  a)    Psychiatrists
                  b)    Psychologists

2.    The MBHO shall have available and under contract a sufficient number of
      the following types of support participating providers to render services
      to all beneficiaries:

      a)    Social workers

      b)    Nurses

      c)    Mental behavioral therapist

      d)    Clinical laboratories- (The MBHO shall insure that all laboratory
            testing sites providing services under this contract have either a
            clinical laboratory improvement amendment (CLIA) certificate with
            the registration and (CLIA) identification number or a waiver
            certification).

      e)    Health Related Professionals

      f)    Mental Health Facilities

      g)    RESERVED.

      h)    All those participating providers that may be needed to provide
            services under mental health coverage considering the specific
            mental health and substance abuse problems of an area/region.

3.    The MBHO may not discriminate with respect to participation, reimbursement
      or indemnification as to any participating provider who is acting within
      the scope of the provider's license or certification under applicable
      state law.

4.    The MBHO shall not have, directly or indirectly, any conflict of interest
      through economic participation in any participating group, its
      subsidiaries, or affiliates.

5.    The MBHO shall contract and have available all the participating mental
      health providers required to provide to the beneficiaries, in a prompt and
      efficient manner, the benefits included in the mental health coverage as
      specified in Addendum I of this contract.

6.    The MBHO agrees to enforce and assure compliance with all provisions
      contained in this contract by its participating providers.

                                       35
<PAGE>

7.    The MBHO will prepare, and provide to all mental health providers,
      complete written instructions describing procedures to be used for the
      compliance with all duties and obligations arising under this contract.
      These instructions will cover at least the following topics: provider
      selection by beneficiaries, covered services, instructions and
      coordination of access to mental health services through the contract,
      reporting requirements, record keeping requirements, grievance procedures,
      deductibles and co-payment amounts, confidentiality, and the prohibition
      against denial or rationing of services. A copy of these instructions will
      be submitted to the ADMINISTRATION, who reserves the right to request
      modifications or amendments to said instructions following consultation
      with the MBHO.

                                  ARTICLE XII
                              GUARANTEE OF PAYMENT

1.    The MBHO expressly guarantees payment for all covered and duly authorized
      mental health services rendered to beneficiaries by any and all
      participating mental health providers.

2.    The insolvency, liquidation, bankruptcy or breach of contract of the MBHO,
      or of a contracted participating provider does not release the MBHO from
      its obligation and guarantee to pay for all services rendered as
      authorized under this mental health benefit contract.

3.    The nature of the MBHO's obligations to guarantee payment to all providers
      for services rendered under this mental health contract is solidary,
      subject to complying with whatever established claim proceedings require.
      As such, the MBHO will respond directly to the ADMINISTRATION as principal
      obligor to comply in its entirety with all the contract terms.

4.    The MBHO agrees to pay all monies due to participating mental health
      providers according to the agreed payment schedule in the contracts with
      said parties. The MBHO represents as of the date of this contract that
      payment to MBHO's participating providers will be made no later than
      forty-five(45) days or as provided by legislation from the date that a
      full, complete and ready to process claim (clean claim) is received at the
      MBHO, when received within forty-five (45) days of date of service. The
      MBHO expressly commits to implement all internal systems necessary to
      promptly pay mental health providers all full, complete and ready to
      process claims within the term provided in this section, and to avoid
      unjustifiable delay in payment by submitting said claims to audits and
      evaluation of contested claims; said practice is expressly prohibited, and
      may result in the remedies set forth at Article XXXV or termination as
      provided in Article XXXII. A complete and ready to process claim (clean
      claim) is a claim received by the MBHO for adjudication, and which
      requires no further information, adjustment, or

                                       36
<PAGE>

      alteration by the provider of the services in order to be processed and
      paid by the MBHO.

5.    In the event that, following the receipt of the claim, the same is totally
      or partially contested by the MBHO, the participating provider shall be
      notified in writing within thirty (30) days that the claim is contested
      with the contested portion identified and provided the reasons thereof.
      Upon receipt of a new or supplemented claim, the MBHO shall pay or deny
      the contested claim or portion of the contested claim within thirty
      (30) days so long as the claim if for duly authorized covered behavioral
      health care services rendered to a covered person. Upon expiration of any
      of the aforementioned periods of time, the overdue payments shall bear
      interest at the prevailing rate for personal loans as determined by the
      Financial Board of the Office of the Commissioner of Financial
      Institutions.

6.    The MBHO agrees and warrants that it will be the central payor for all
      valid claims that will be generated throughout their contracted
      participating provider network for the health insurance contract for the
      Health Region/Area.

7.    The MBHO agrees and warrants that the method and system used to pay for
      the services rendered to all participating providers is reasonable and
      that the amount paid does not jeopardize or infringe upon the quality of
      the services provided.

8.    RESERVED.

9.    The guarantee of payment for covered services, contained in this article,
      and the representations as to the payment schedule to participating
      providers will be enforceable and not set aside or altered in the event
      that the MBHO is notified of the expiration of the term of this contract
      or of its termination.

10.   The MBHO agrees to provide the ADMINISTRATION, on a monthly basis through
      electronic transmission or in machine-readable media format, a detailed
      report containing all payments made to its network of participating
      providers during the month immediately preceding the report. Said report
      will also include a list of all claims received on account of those
      payments during the preceding month by the MBHO from its network of
      participating providers as well as a detail as to all claims received but
      not paid by reason of accounting or administrative objections. The MBHO
      further agrees to make available to the ADMINISTRATION for auditing
      purposes any and all records or financial data related for claims
      submitted but not paid by reason of accounting or administrative
      objections. The intention of this clause is for the ADMINISTRATION to be
      able to determine on a monthly basis the amount of money paid to each
      participating provider, the amount billed by and not paid to each
      participating provider and the reasons for non-payment in order to keep
      track of the regularity of payments of the MBHO and its compliance with
      this contract. To achieve this objective, the

                                       37
<PAGE>

      ADMINISTRATION will develop a universal standardized reporting format that
      all the contracted MANAGED BEHAVIORAL HEALTH ORGANIZATION will comply
      with throughout the Commonwealth.

11.   If applicable, the MBHO also agrees to provide participating providers, on
      a monthly basis, and through electronic transmission or in
      machine-readable media format, a detailed report classified by
      beneficiaries, by providers, by diagnosis, by procedure, by date, place of
      service, and by its real cost of all payments made by the MBHO which
      entails a deduction from the gross monthly payment made. Copy of said
      report will be made available to the ADMINISTRATION each month.

12.   If applicable, each participating provider must report each encounter to
      the MBHO on a monthly basis classified by each participating provider
      within the MBHO, as well as the distribution of the capitated amount. The
      MBHO must submit to the ADMINISTRATION the distribution of the capitation
      within each provider as established on the Actuarial Reports formats
      required in the RFP.

13.   In Area/Regions where transitions are occurring, it will be the
      responsibility of the departing MBHO to guarantee payment for in-patient
      services previously authorized until said patient is discharged. Further,
      the departing MBHO will be responsible to arrange for the orderly
      transition of patient care to the entering MBHO.

                                  ARTICLE XIII
                    UTILIZATION REVIEW AND QUALITY ASSURANCE

1.    The MBHO will establish a Quality of Care Program with the following
      guidelines:

      a)    PHYSICIAN-CREDENTIALING: The MBHO will establish and follow strict
            provider screening procedures before contracting. These procedures
            should substantially conform to current NCQA (National Commission
            for Quality Assurance) guidelines. In order to assure quality health
            services for the medically indigent, the MBHO will follow stringent
            physician selection and credentialing process for this plan as per
            the MBHO's Proposal. The ADMINISTRATION may review participating
            providers credentials at any time after reasonable notice and submit
            its findings to the MBHO for consideration by the MBHO if
            necessary. The MBHO shall notify the ADMINISTRATION quarterly of all
            accepted and non-accepted providers.

      b)    PROVIDER CONTRACTING: The MBHO will assure that all hospitals
            facilities, doctors, dentists, and all health care providers are
            appropriately licensed and in good standing with all their governing
            bodies and

                                       38
<PAGE>

            accrediting agencies and meet all practice requirements established
            by law, the Department of Health, the ASSMCA and other governing
            agencies, as described in the MBHO's Proposal. The ADMINISTRAT1ON
            may review participating provider credentials at any time and submit
            its findings to the MBHO. The MBHO shall notify the ADMINISTRATION
            quarterly of all accepted and non-accepted providers.

      c)    INSPECTION OF ALL FACILITIES: The MBHO will insure that all
            providers' physical facilities are safe, sanitary and follow sound
            operating procedures, as described in the MBHO's Proposal and that
            all laboratory testing site providing services under this contract
            have their duly CLIA certification along with their identification
            number or waiver certificate. The ADMINISTRATION may review
            participating provider facilities after a reasonable notice at any
            time and submit its findings to the MBHO. The MBHO shall notify the
            ADMINISTRATION quarterly of all inspections done.

      d)    MEDICAL RECORD REVIEW: The MBHO will establish a program to monitor
            the appropriateness of mental health care being provided, the
            adequacy and consistency of record keeping, and completeness of
            records, as described in the MBHO's Proposal. The MBHO shall notify
            the ADMINISTRATION on a quarterly basis of all findings in the
            Medical Record Review Program. The ADMINISTRATION may review and/or
            audit Program records and reports at any time.

      e)    CLINICAL DATABASE SYSTEM: The participating providers will provide
            the MBHO with statistical records of utilization of medical services
            by beneficiaries, as described in the MBHO's Proposal. The MBHO
            shall notify the ADMINISTRATION on a quarterly basis of all findings
            in the Clinical Database System. The ADMINISTRATION may review
            and/or audit the Clinical Database System records and reports at any
            time.

      f)    RETROSPECTIVE REVIEW: The MBHO will establish a Retrospective review
            Program that will address quality and utilization problems that may
            arise, as described in the MBHO's Proposal. The MBHO shall notify
            the ADMINISTRATION on a quarterly basis of all findings in the
            Retrospective Review Program. ADMINISTRATION may after reasonable
            notice review and/or audit the program findings at any time.

      g)    OUTCOME REVIEW: The MBHO will establish an Outcome Review Program to
            assess the quality of inpatient and ambulatory care management
            provided by the primary health care providers, as described in the
            MBHO's Proposal. The MBHO shall notify the ADMINISTRATION on a
            quarterly basis of all findings in the Outcome Review Program. The

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            ADMINISTRATION may after reasonable notice review and/or audit the
            program findings at any time.

      h)    QUALITY OF CARE COMMITTEE: The MBHO will establish a Quality of Care
            Committee to insure participating provider's compliance with the
            MBHO's quality of care program, as described in the MBHO's Proposal.
            The MBHO shall submit a report to the ADMINISTRATION on a quarterly
            basis of all findings in the Quality of Care Committee. The
            ADMINISTRATION may after reasonable notice review and/or audit the
            program findings and reports at any time.

2.    The MBHO will establish cost containment and utilization review programs
      as follows:

      a)    HOSPITAL ADMISSION AND STAY REVIEW: The MBHO will establish programs
            to reduce unnecessary hospital use and to review hospital admissions
            through the following programs, as described in the MBHO's Proposal:

            (1)   CONCURRENT REVIEW: The MBHO will establish a program to review
                  hospital admissions to guarantee adequacy and duration of
                  stay.

            (2)   RETROSPECTIVE REVIEW: The MBHO will establish a program to
                  determine medical necessity and service adequacy after the
                  service has been rendered or paid to participating providers
                  or physicians.

            (3)   PROSPECTIVE REVIEW: The MBHO will establish a program to
                  determine appropriate lengths of stay at the hospital prior to
                  admission for elective or non-emergency hospitalizations.

      b)    UTILIZATION REVIEW PROGRAM: The MBHO will establish a program to
            identify patterns of medical practice and their effect in the care
            being provided, as described in the MBHO's Proposal, and through the
            following:

            (1)   PRE-PAYMENT REVIEW: The MBHO will establish a program to
                  prevent inappropriate billing of services prior to claims
                  payment and to evaluate questionable practices, problematic
                  coding, inappropriate level of care, excessive tests and
                  services.

            (2)   POST PAYMENT REVIEW: The MBHO will establish a program to
                  review service claims for purposes of creating a provider
                  profiling system.

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<PAGE>

            The MBHO shall submit a report to the ADMINISTRATION on a quarterly
            basis of all findings under the Utilization Review Programs. The
            ADMINISTRATION may review and/or audit the programs' findings and
            reports at any time.

      c)    INDIVIDUAL CASE MANAGEMENT PROGRAM: The MBHO will establish a
            program to identify and manage cases that involve high mental health
            care costs, as described in the MBHO's Proposal. The MBHO shall
            submit a report to the ADMINISTRATION on a quarterly basis of all
            findings in the Individual Case Management Program. The
            ADMINISTRATION may review and/or audit the program findings and
            reports at any time.

      d)    FRAUD AND ABUSE: The MBHO will establish a program to assure
            reasonable levels of utilization and quality of care, as described
            in the MBHO's Proposal. The MBHO shall submit a report to the
            ADMINISTRATION on a quarterly basis of all findings in the Fraud and
            Abuse Program. The Fraud and Abuse Reports must include:

                  (1) the number of complaints of fraud and abuse made to the
                  Commonwealth that warrant a preliminary investigation, and,

                  (2) for each case of suspected fraud and abuse warranting a
                  full investigation, the MBHO must report the following
                  information:

                        (i)   the provider's name and number;
                        (ii)  the source of the complaint;
                        (iii) the type of provider;
                        (iv)  the nature of the complaint;
                        (v)   the approximate range of dollars involved, and,
                        (vi)  the legal and administrative disposition or status
                              of the case.

      e)    COORDINATION OF BENEF1TS PROGRAM: The MBHO will establish a program
            to identify beneficiaries with other insurance in order to
            coordinate mental health insurance benefits from other carriers, as
            described in the MBHO's Proposal. The MBHO shall submit a report to
            the ADMINISTRATION on a quarterly basis of all findings in the
            Coordination of Benefits Program. The ADMINISTRATION may review
            and/or audit the program findings and reports at any time.

3.    The MBHO shall continue to submit the ADMINISTRATION on a monthly basis a
      report that includes all mental health services rendered by diagnosis and
      procedures identified by all specialties, by date, place of service, and
      procedures

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<PAGE>

      in laboratories. It will be reported beginning with the most common
      diagnosis and procedures until reaching the least common. The MBHO shall
      be required to provide the ADMINISTRATION on a monthly basis data in and
      electronic form that includes all of the specified fields and elements
      described in ADDENDUM IV, whenever said reporting system can be
      implemented.

4     All services rendered shall be identified by Current Procedure
      Terminology, International Classification of Diseases, and Clinical
      Modifications Diagnostic Statistic Manual, as applicable.

5.    The ADMINISTRATION and the MBHO will agree on the required format in order
      to comply with the reporting requirements in this section and which will
      be accomplished through electronic transmission or in machine-readable
      media.

6.    All the required programs, processes and reports heretofore referred to,
      will also be an obligation on the part of the MBHO's participating
      providers. The MBHO will assure compliance therewith on the part of said
      MBHO's participating providers.

7.    The ADMINISTRATION reserves the right to require the MBHO to implement
      additional specific cost and utilization controls, subject to prior
      consultation and cost negotiation with the MBHO if necessary.

                                  ARTICLE XIV
                            COMPLIANCE AND AGREEMENT
                           FOR INSPECTION OF RECORDS

1.    Since funds from the Commonwealth Plan under Title XIX of the Social
      Security Act Medical Assistance Program (Medicaid) as well as from Title V
      of the Social Security Act and Mental Health Block Grants are used to
      finance this project in part the MBHO shall agree to comply with the
      requirements and conditions of the Center of Medicare and Medicaid
      Services (CMS), the Comptroller General of the United States, the
      Comptroller of Puerto Rico, the ADMINISTRATION and ASSMCA, as to the
      maintenance of records related to this contract and audit rights thereof,
      as well as all other legal obligations attendant thereto, including, but
      not limited to, non-discrimination, coverage, benefits, and eligibility as
      provided by the Puerto Rico State Plan and Law 72 of 1993, anti-fraud and
      anti-kickback laws, and those terms and provisions of the SSA as
      applicable. All disclosure obligations and access requirements set forth
      in this Article or any other Article shall be subject at all times and to
      the extent mandated by law and regulation, to the HIPAA regulations
      described elsewhere in this agreement.

2.    The MBHO shall require all participating providers that they maintain an
      appropriate record system for services rendered to beneficiaries,
      including

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      separate medical files and records for each beneficiary as is necessary to
      record all clinical information pertaining to said beneficiaries,
      including notations of personal contacts, primary care visits, diagnostic
      studies and all other services. The MBHO shall also maintain records to
      document fiscal activities and expenditures relating to compliance under
      this agreement. The MBHO and all participating providers shall preserve,
      and retain in readily accessible form, the records mentioned herein during
      the term of this contract and for the period of six (6) years thereafter.

3.    At all times during the term of this contract and for a period of six (6)
      years thereafter, the MBHO and all participating providers will provide
      the ADMINISTRATION, CMS, the Comptroller of Puerto Rico, the Comptroller
      General of the United States of America and/or their authorized
      representatives, access to all records relating to the MBHO's compliance
      under this contract for the purpose of examination, audit or copying of
      such records. The audits of such records include examination and review of
      the sources and applications of funds under this contract. The MBHO shall
      also furnish access to and permit inspection and audit by the
      ADMINISTRATION, CMS, the Comptroller of Puerto Rico, the Comptroller
      General of the United States of America and/or their authorized
      representatives to any financial records relating to the capacity of the
      MBHO or its providers, if relevant, to bear the risk of potential
      financial losses.

4.    The MBHO shall ensure that all participating providers furnish to the Peer
      Review Organization (PRO) or to the ADMINISTRATION on-site access to, or
      copies of patient care records as needed to evaluate quality of care.

5.    The ADMINISTRATION and CMS shall have the right to inspect, evaluate, copy
      and audit any pertinent books, documents, papers and records of the MBHO
      related to this contract and those of any participating provider in order
      to evaluate the services performed, determination of amounts payable,
      reconciliation of benefits, liabilities and compliance with this contract.

6.    The MBHO shall provide for the review of services (including both
      in-patient and out-patient services) covered by the plan for the purpose
      of determining whether such services meet professional recognized
      standards of mental healthcare, including whether appropriate services
      have not been provided or have been provided in inappropriate settings. It
      shall also provide for review, by random sampling, by the ADMINISTRATION,
      of written complaints, and the results thereof, filed by beneficiaries or
      their representatives as to the quality of services provided.

7.    The MBHO agrees that the ADMINISTRATION and CMS may conduct inspections
      and evaluations after reasonable notice, at all reasonable times, through
      on-site audits, systems tests, assessments, performance review and

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<PAGE>

      regular reports to assure the quality, appropriateness, timeliness and
      cost of services furnished to the beneficiaries.

8.    The ADMINISTRATION and CMS shall have the right to inspect all of the
      MBHO's financial records related to this contract, that may be necessary
      to assure that the ADMINISTRATION pays no more than its fair share of
      general overhead costs as contracted. The ADMINISTRATION and CMS shall
      have the right to inspect all the providers' financial records related to
      this contract.

9.    The MBHO agrees that the ADMINISTRATION may evaluate, through inspection
      or other means, the facilities of the MBHO's and its participating
      providers. All facilities shall comply with the applicable licensing and
      certification requirements as established by regulations of the Department
      of Health of Puerto Rico. It shall be the MBHO responsibility to take all
      necessary measures to ascertain that all facilities contracting with the
      MBHO comply with the required licensing and certification regulations of
      the Puerto Rico Health Department, and to terminate the contract of any
      facility not in compliance with said provisions.

      Failure to adequately monitor the licensing and certification of the
      facilities may result in the termination of this contract as provided in
      Article XXXII.

10.   The MBHO agrees and also will require all participating providers to agree
      that the ADMINISTRATION's right to inspect, evaluate, copy and audit, will
      survive the termination of this contract for a period of six (6) years
      from said termination date unless:

      a)    The ADMINISTRATION determines there is a special need to retain a
            particular record or group of records for a longer period and
            notifies the MBHO at least thirty (30) days before the normal
            disposition date;
      b)    There has been a termination, dispute, fraud, or similar fault by
            the MBHO, in which case the retention may be extended to three (3)
            years from the date of any resulting final settlement; or
      c)    The ADMINISTRATION determines that there is a reasonable possibility
            of fraud, in which case it may reopen a final settlement at any
            time;
      d)    There has been an audit intervention by CMS, the office of the
            Comptroller of Puerto Rico, the Comptroller General of the United
            States or the ADMINISTRATION, in which case the retention may be
            extended until the conclusion of the audit and publication of the
            final report.

11.   MBHO agrees to require all participating providers to permit the
      ASSMC/ADMINISTRATION to review and audit all aspects related to quality,
      appropriateness, timeliness and cost of services rendered, and to
      demonstrate that the services for which payment was made were actually
      provided.

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<PAGE>

                                   ARTICLE XV
                            INFORMATION SYSTEMS AND
                             REPORTING REQUIREMENTS

1.    The MBHO, agrees to comply with the reporting and information systems
      requirements as provided for in the Request for Proposals and the Proposal
      submitted by the MBHO. Accordingly the MBHO must submit to the
      ADMINISTRATION a detailed Systems Requirements Inventory Report which
      details the following:

      a)    Plan's compliance with each information system requirement:
      b)    action plan of MBHO's response to the requirements;
      c)    actual date that each system requirement will be completely
            operational, not to exceed the effective date of coverage under this
            contract.

2.    The MBHO agrees to submit to the ADMINISTRATION the System Inventory
      Report for final approval no later than the date of the signing of this
      contract.

3.    All Management Information Systems Requirements included in the Request
      for Proposal and those included in MBHO's Proposal must commence
      implementation as of the date of the signing of this contract and shall be
      fully operational as of the first day of coverage under this contract.
      Material non-compliance with this requirement shall be enough reason to
      cancel the contract herein, with prior written notification by the
      ADMINISTRATION to the MBHO according to the time set in Article XXXIII.

4.    RESERVED.

5.    The MBHO shall be responsible for the data collection and other statistics
      of all services provided including, but not limited, to encounter and real
      cost of each one, claims services and any other pertinent data from all
      participating mental health providers or any other entity which provide
      services to beneficiaries under the program, said data to be classified by
      provider, by beneficiary, by diagnosis, by procedure by location of
      service, and by the date the service is rendered. The data collected must
      then be forwarded to the ADMINISTRATION on a monthly basis in an
      electronic or on machine readable media format. The data fields and
      specific data elements required to be transmitted are contained in the
      Record of Service File Layout format (Addendum IV). The ADMINISTRATION
      reserves the right to modify, expand or delete the requirements contained
      therein or issue new requirements, subject to consultation with the MBHO
      and cost negotiation, if necessary. Failure to comply with the
      requirements contained herein will be sufficient cause for the imposition
      against the MBHO of the penalty provided for in Article XXXV of this
      contract.

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<PAGE>

6.    The MBHO agrees that all required data and information needs to be
      collected and reported through electronic or machine readable media
      commencing with the effective date of coverage of this contract.

7.    RESERVED.

8.    The MBHO shall supply to the providers with eligibility information on a
      daily basis. Said information shall be secured through on-line and/or
      telephonic access with the MBHO.

9.    The MBHO agrees to submit to the ADMINISTRAT1ON within twenty-five (25)
      days of the closing of each month, in such form and detail as indicated in
      the Record of Service File Layout format and any other formats the
      ADMINISTRATION requires, the following information:

      a)    Data pertaining to mental health claims, and encounter for all
            services provided to beneficiaries;
      b)    Statistical data on providers, medical services and any other
            services;
      c)    Any and all data and information as required in the Request for
            Proposals and in the Proposal submitted;
      d)    Any other reports or data that the ADMINISTRATION may require after
            consultation with the MBHO and cost negotiation, if necessary.

      Failure to comply with the requirements contained herein will be
      sufficient cause for the imposition against the MBHO of the penalty
      provided for in Article XXXV of this contract.

10.   The MBHO agrees to provide to the ADMINISTRATION, on a regular basis as
      needed, any and all data, information, reports, and documentation that
      will permit Governmental Agencies, the compilation of statistical data to
      substantiate the need for, and the appropriate use of federal funds for
      federally financed health programs.

11.   The MBHO agrees to report to the ADMINISTRATION on a monthly basis all
      information pertaining to subscriber or beneficiary transactions as
      required by the ADMINISTRATION. All records shall be transmitted: 1)
      through approved ADMINISTRATION systems; or 2) over data transmission
      lines directly to the ADMINISTRATION; or 3) on machine readable media. All
      machine readable media or electronic transmissions shall be consistent
      with the relevant ADMINISTRATION's record layouts and specifications

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<PAGE>

12.   The MBHO will submit to the ADMINISTRATION reports and data on a monthly
      basis generated electronically that allows the ADMINISTRATION:

      a.    Evaluation of the effectiveness of the delivery of services by
            mental health providers and the adequacy of these services.
      b:.   Monitoring and evaluation of the efficiency and propriety of the
            mental health services that are being received by the beneficiaries
            and their dependents.
      c.    Comparison of experience with that of other mental health providers.
      d.    Comparison of the utilization of mental health care services and the
            cost tendencies within the community and the group that renders
            service.
      e.    Demonstration of how the quality of mental health care is being
            improved for the beneficiary and their dependents.
      f.    Comparison of the administrative measures taken by the MBHO with
            reference points to be able to evaluate the progress towards
            constant improvement of mental health care.
      g.    Compliance with the information requirements and reports of the
            Federal Programs such as: Title II of the Health Insurance
            Portability and Accountability Act; Title IV-B Part 1 and 2, Title
            IV-E, Title V, Title XIX, Title and Title XXI of the Social Security
            Act; the applicable state laws as( the Child Abuse Act, "Ley de
            Maltrato de Menores" Public Law 75 of May 28,1980; the Protection
            and Assistance to Victims and Witness Act, "Ley de Proteccion y
            Asistencia a Victimas de Delitos y Testigos", Public Law 77 of July
            9,1986), and any other information requirements which in the future
            are mandated by federal and state programs.
      h.    Evaluation of each service provided with separate identification by
            beneficiary, by provider, by diagnosis, by diagnostic code, by
            procedure code, by location of service, by date and place of
            service. The provider must be identified by his/her provider's
            identification number or his/her social security account number.

      These reporting requirements will be discontinued when the new reporting
      system contained in ADDENDUM IV (to be developed) is implemented. Failure
      to comply with the requirements contained herein will be sufficient cause
      for the imposition against the MBHO of the penalty provided for in Article
      XXXV of this contract.

13.   RESERVED.

14.   RESERVED.

15.   The MBHO will prepare the necessary reports requested herein for the
      administration of the mental health benefits contract. Daily reports are
      due by the end of the following business day. Weekly reports are due on
      the first business day of the following week. Monthly reports are due
      twenty-five (25)

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<PAGE>

      days after the end of each month. Quarterly reports are due thirty (30)
      days after the end of each quarter.

16.   The MBHO must inform to the Administration on a monthly basis all
      cancellation and disenrollment of providers.

17.   The MBHO must provide the ADMINISTRATION on a monthly basis with the
      updated version of the Provider's Directory.

18.   RESERVED.

19.   The MBHO will assure adequate and efficient functioning for the term of
      the contract that includes an insurance policy against economic loss due
      to system failure or data loss, a copy of said policy should be made
      available by the MBHO to the ADMINISTRATION upon request.

20.   RESERVED.

21.   In order to insure that all subscriber encounters are registered and
      recorded, the MBHO will conduct audits of statistical samples and
      unannounced personal audits of the participating mental health provider's
      facilities to assure that the medical records reconcile with the encounter
      reported, and corrective measures will be taken in case of any violation
      of the MBHO's regulations regarding the registration and reporting of
      encounters. The MBHO will provide quarterly reports to the ADMINISTRATION
      covering all the findings and corrective measures, if any, taken regarding
      any violation of said regulations.

22.   The MBHO, as a minimum must guarantee the following:

      a.    The security and integrity of the information and communication
            systems through:

            1.    Regular Backups on a daily basis
            2.    Controlled Access to the physical plant
            3.    Control logical access to information systems
            4.    Verification of the accuracy of the data and information

      b.    The continuity of services through:

            1.    Regular maintenance of the systems, programs and equipment
            2.    A staff of duly trained personnel
            3.    An established and proven system of Disaster Recovery
            4.    Cost Effective systems.

      c.    RESERVED.
      d.    Automated system of communication with statistics of the management
            of calls (Occurrence of busy lines, etc.)

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      e.    A comprehensive mental health claim processing system to handle
            receiving process and payment of claims and encounters.
      f.    Analysis/Control of utilization (The MBHO must provide said analysis
            to the ADMINISTRATION on a monthly basis in the format outlined by
            the ADMINISTRATION) by:

            1.    patient/family
            2.    region, area/region town, (zip code)
            3.    provider (provider's identification number or social security
                  account numbers)
            4.    diagnosis
            5.    procedure or service
            6.    date of service
            7.    by place of service

      g.    RESERVED.
      h.    RESERVED.
      i.    RESERVED.
      j.    Financial and Actuarial reports
      k.    System of Control and claims payment that includes payment history.
      l.    Computerized pharmacy system that permits its integration to the
            payment procedures to the providers.
      m.    Outcome Analysis
      n.    Electronic creation of data files related to mortality, morbidity,
            and vital statistics.
      o.    Integration to central systems

                  1.    Procedures and communications Protocol Compatibility;
                  2.    Ability to transmit reports, and or files via electronic
                        means.

      p.    Electronic Handling of:

            1.    The process of Admission to hospitals and ambulatory services
            2.    Verification of eligibility and subscription to the plan.
            3.    Verification of benefits
            4.    Verification of Financial information (Deductibles,
                  Co-payments, etc.)
            5.    Verification of individual demographic data
            6.    Coordination of Benefits.

      q.    Computerized applications for general accounting.
      r.    As to all Participating Mental Health Providers the information
            system shall provide for:

            1.    On line access to service history for each beneficiary.
            2.    Register of diagnosis and procedures for each service
                  rendered.
            3.    Complete demography on line, including the aspect of coverage
                  and financial responsibility of the patient.

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<PAGE>

            4.    Individual and family transactions
            5.    Annotations on line (General notes such as allergies,
                  reminders or other clinical aspects (free form)
            6.    Analysis of activity by:

                  a.    department
                  b.    provider
                  c.    diagnosis
                  d.    procedures
                  e.    age
                  f.    sex
                  g.    origin
                  h.    others, as mutually agreed upon.

            7.    Diagnosis history by patient with multiple codes per service.
            8.    AD Hoc Reports
            9.    Referrals Control
            10.   Electronic Billing
            11.   RESERVED.
            12.   Ability to handle requirements of the Medicare programs such
                  as RBRVS (Relative Base Relative Value System).

      Failure to comply with the requirements contained herein will be
      sufficient cause for the imposition against the MBHO of the penalty
      provided for in Article XXXV of this contract.

23.   The MBHO agrees to report all procedure and diagnostic information using
      the current versions of Current Procedural Terminology, International
      Classification of Diseases, Clinical Modification, Diagnostic Statistic
      Manual, respectively. This does not prevent the adoption by the MBHO of
      the ANSI X-12 electronic transactions for standards set forth in the HIPAA
      regulations; which shall be implemented on or before October 2002, unless
      modified by DHHS.

24.   Non-compliance with any of the Information Systems and Reporting
      Requirements; with any requirements related to the electronic standards
      transactions to be implemented within the schedule set forth by the HIPAA
      regulations, or with other requirements contained herein, shall be subject
      to the provisions of Articles XXXII and XXXV of this contract, as well as
      to Article IV, Section 2(n) of Law 72 of September 7, 1993, which provides
      the right of the ADMINISTRATION to enforce compliance through the Circuit
      Court of Appeal Puerto Rico, Part of San Juan.

25.   The MBHO shall provide the ADMINISTRATION with one or more telephone
      numbers of dial-in data lines, and a minimum of three user's ID's and
      passwords that will allow the ADMINISTRATION's authorized personnel access
      to the

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<PAGE>

      MBHO's on-line computer applications. Such access will allow the
      ADMINISTRATION use of the same systems and access to the same information
      as used by the MBHO and enable the inquiry on beneficiaries, providers,
      and statistics files related to this contract. Any request for information
      must be provided in accordance with the implementation of the HIPAA
      regulation schedule to be set forth by the Federal Government, 45 C.F.R.
      164.102 et seq.

26.   As per the MBHO's proposal, the MBHO shall provide to each network of
      participating providers in the Health Area/Region, as well as to those
      outside of the area/region who provide services to beneficiaries from
      within the area/region, the necessary hardware and software to maintain
      on-line communication with the MBHO's Information System to document all
      encounters and services rendered to beneficiaries. Said hardware and
      software will be provided at a reasonable cost for the implementation and
      servicing.

27.   The MBHO agrees to submit to the ADMINISTRAT1ON reports as to the data and
      information gathered through the use of the HEDIS data.

28.   The MBHO must disclose to the ADMINISTRATION the following information on
      mental health provider incentive plans in sufficient detail to determine
      whether their incentive plan complies with the regulatory requirements set
      forth on 42 CFR 434.70(a) and 422.10:

            a)    Whether services not furnished by the physician or physician
                  group are covered by the incentive plan. If only the services
                  furnished by the physician or physician group are covered by
                  the incentive plan, disclosure of other aspects of the plan
                  need not be made.
            b)    The type of incentive arrangement (i.e., withhold, bonus,
                  capitation).
            c)    A determination on the percent of payment under the contract
                  that is based on the use of referral services. If the
                  incentive plan involves a withholding or bonus, the percent of
                  the withholding of bonus. If the calculated amount is 25% or
                  less, disclosure of the remaining elements in this list is not
                  required and there is no substantial risk.
            d)    Proof that the physician or physician group has adequate
                  stop-loss protection, including the amount and type of
                  stop-loss protection.
            e)    The panel size and, if patients are pooled, the method used.
            f)    In the case of those prepaid plans that are required to
                  conduct beneficiary surveys, the survey's results.

      The information items (a) through (e) above, must be disclosed to the
      ADMINISTRATION: (1) prior to approval of its initial contracts on
      agreements, upon the contract or agreements anniversary or renewal
      effective date or upon request by the Administration or CMS. The
      disclosure item (f) is due 3 months after the end of the contract year or
      upon request by CMS.

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<PAGE>

      If the contract with the MBHO is an initial Medicaid contract, but the
      MBHO has operated previously in the commercial or Medicare markets,
      information on physician incentive plans for the year preceding the
      initial contract period must be disclosed. If the contract is an initial
      contract with the MBHO, but the MBHO has not operated previously in the
      commercial or Medicare markets, the MBHO should provide assurance that the
      provider agreements that they sign will meet CMS and Commonwealth
      requirements (i.e. there is no Physician Incentive Plan (PIP); there is a
      PIP but no Substantial Financial Risk (SFR); there is a PIP and SFR so
      stop-loss and survey requirements will be met). For contracts being
      renewed or extended, the MBHO must provide PIP disclosure information for
      the prior contracting period's contracts.

      The MBHO must update PIP disclosures annually and must disclose to
      administration whether PIP arrangements have changed from the previous
      year. Where arrangements have not changed, a written assurance that there
      has not been a change is sufficient. This also applies when MBHO analyze
      the PIP arrangements in their direct and downstream contracts to determine
      which disclosure items are due from their providers. The MBHO is expected
      to maintain the current written assurances and the prior periods
      documentation so that the materials are available during on-site reviews.

29.   MBHOs TELEPHONE ACCESS REQUIREMENTS

      The MBHO must have adequately-staffed telephone lines available. Telephone
      personnel must receive customer service telephone training. The MBHO must
      ensure that telephone staffing is adequate to fulfill the NCQA standards.
      The minimum standards are listed below:

                  1.    80% of all telephone calls must be answered within an
                        average of 30 seconds;
                  2.    The lost (abandonment) rate must not exceed 5%;
                  3.    The MBHO cannot impose maximum call duration limits but
                        must allow calls to be of sufficient length to ensure
                        adequate information is provided to the Beneficiaries or
                        Provider.

30.   The MBHO shall abide with the present Information Systems and Reporting
      Requirements established and shall cooperate with the Administration's
      Proposed Plans to implement new and revised requirement as set forth in
      ADDENDUM IV.

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<PAGE>

                                  ARTICLE XVI
                             FINANCIAL REQUIREMENTS

1.    The MBHO shall notify the ADMINISTRATION of any loans and other special
      financial arrangements which are made between the MBHO and participating
      provider or related parties. Any such loans shall strictly conform with
      the legal requirements of the anti-fraud and anti-kickback laws and
      regulations.

2.    The MBHO shall provide to the ADMINISTRATION copies of audited financial
      statements following Generally Accepted Accounting Principles (GAAP).
      Unaudited GAAP financial statements for each quarter during the contract
      term shall be presented to the ADMINISTRATION not later than forty five
      (45) days after the closing of each quarter.

3.    The MBHO will maintain adequate procedures and controls to insure that any
      payments pursuant to this contract are properly made. In establishing and
      maintaining such procedures the MBHO will provide for separation of the
      functions of certification and disbursement.

4.    The MBHO shall have the financial capacity in the judgment of the
      ADMINISTRATION to be able to adequately fulfill their obligations under
      this contract. To satisfy such requirement, the MBHO shall furnish the
      ADMINISTRATION with a performance bond in the form prescribed by the
      Administration by October 15, 2001. The bond will name the ADMINISTRATION
      as obligee, securing the MBHO faithful performance of the terms and
      conditions of this contract. The performance bond shall be issued in the
      amount of ten percent (10%) of the total contract amount. The total
      contract amount shall be calculated by determining the September 1, 2001
      enrollee count for all assigned Regions of the MBHO and multiplying that
      number by the number of months in the contract period. The bond shall be
      issued by a surety licensed by the Commonwealth of Puerto Rico and shall
      specify cash payments as the sole remedy. Performance bond requirements
      under this article must comply with the applicable provisions of the
      Puerto Rico Insurance Code relating to Performance and Fidelity Bonds. The
      bond must be delivered to the ADMINISTRATION at the same time the signed
      MBHO contract is delivered to the ADMINISTRATION.

5.    The MBHO agrees to provide to the ADMINISTRATION, upon the expiration of
      each period of twelve (12) consecutive months of the contract year, and
      not later than ninety (90) days thereafter, audited financial statements
      following Generally Accepted Accounting Principles (GAAP) which
      exclusively present the operational financial situation related to the
      execution of this contract. The ADMINISTRATION reserves the right to
      request quarterly unaudited financial statements.

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6.    The MBHO agrees to provide and make available to the ADMINISTRATION or any
      accounting firm contracted by the ADMINISTRATION any and all working
      papers of its external auditors related to this contract.

                                  ARTICLE XVII
                       PLAN COMPLIANCE EVALUATION PROGRAM

1.    The ADMINISTRATION shall conduct periodical evaluations of the MBHO's
      compliance with all terms and conditions of this contract including, but
      not limited to, quality, appropriateness, timeliness and reasonableness of
      cost and administrative expenses, said evaluation to be defined as the
      Plan Compliance Evaluation Program.

2.    Said program will evaluate compliance of the following aspects in each
      areas/regions as follows:

      The ADMINISTRATION will be responsible for contract compliance related to:

      a)    Eligibility
      b)    Reporting
      c)    Utilization
      d)    Fraud and abuse
      e)    Grievances and Complaint handling
      f)    Financial requirements
      g)    Cost of services
      h)    Information Systems
      i)    Services to beneficiaries and participating providers (shared
            responsibility)
      j)    Coverage of benefits (shared responsibility)
      k)    Electronic standards, security and privacy compliance as provided by
            HIPAA to include review of timetables for compliance and
            implementation plans
      l)    Rules and Regulations
      m)    Such aspects which the ADMINISTRATION considers necessary in order
            to evaluate full compliance with this contract.

      ASSMCA and the ADMINISTRATION will be responsible for monitoring contract
      compliance related to:

      a)    Clinical Management and Practice Guidelines
      b)    Disease Management and formulary management
      c)    Measuring accessibility, quality, appropriateness and timeliness of
            services according to performance standards set forth and
            established by the Department of Health and ASSMCA and any other
            performance measures in place and followed by the Health Reform
            Program
      d)    Services to beneficiaries and participating mental health
            providers (shared responsibility)
      e)    Coverage of benefits (shared responsibility)

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      f)    Adherence to mental health policies and regulations

3.    The evaluation process will be performed throughout the contract year
      using specific evaluating parameters. All parameters will be derived
      exclusively from the Request for Proposals, the MBHO's Proposal and this
      contract. Each area/region will contain several parameters with each
      parameter having a specific numeric value adding up a subtotal per
      area/region and a total for the aggregate of all area/regions of
      evaluation. Results will be presented in a Plan Compliance Evaluation
      Report. The evaluating parameters will be presented to the MBHO prior to
      commencement of the evaluation process.

4.    The MBHO shall comply with the penalties set for each parameter within the
      range of values predetermined by the parties and applied by the
      ADMINISTRATION.

5.    Compliance with the Plan Compliance Evaluation Program is of essence to
      this contract and will be a determining factor in the renewal of this
      contract. Failure to comply with compliance requirements or parameters may
      also result in the termination of the contract as provided in Article
      XXXII.

6.    The ADMINISTRATION agrees to furnish the MBHO with the required Plan
      Performance Evaluation Program prior to its implementation.

7.    The MBHO, as an additional tool to assure the evaluation of the mental
      health services contract, agrees to abide, implement and develop the
      Health Plan Employer Data and Information Set (Hedis), as will be revised
      and recommended by NCQA and in accordance with the time schedule, work
      plan and other requirements to be established in collaboration with the
      Department of Health, ASSMCA and the Administration.

8.    The ADMINISTRATION shall follow the DEFAULT AND REMEDIES stipulated
      process established under Plan Compliance Program.

      REMEDIES AVAILABLE TO ADMINISTRAT1ON UNDER THE PLAN COMPLIANCE PROGRAM FOR
      MBHO'S DEFAULTS

      All of the listed remedies below may be exercised by the ADMINISTRATION
      under the Plan Compliance Program and in addition to all other remedies
      available under this contract, by law or in equity, are joint and several,
      and may be exercised concurrently or consecutively. Exercise of any remedy
      in whole or in part does not limit them in exercising all or part of any
      remaining remedies.

      Any particular default listed under subparagraph (a) to (j) below (which
      is not intended to be exhaustive) may be subject, WHEN APPLICABLE, to any
      one or more of the following remedies:

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                  -     Terminate the contract if the applicable conditions set
                        forth in Section 10.1 are met;
                  -     Suspend payment to the MBHO;
                  -     Recommend to CMS that sanctions be taken against the
                        MBHO as set out in Section 10.7;
                  -     Assess civil monetary penalties as set out in section
                        10.8; and/or;
                  -     Withhold premium payment;
                  -     Forfeiture of the performance bond, which will be
                        considered as a civil monetary penalty.

            SPECIFIC DEFAULTS BY THE MBHO

      a.    FAILURE TO PERFORM AN ADMINISTRATIVE FUNCTION

            Failure of the MBHO to perform a material administrative function is
            a default under this contract. Administrative functions are any
            requirements under the contract that are not direct delivery of
            health care services. Administrative functions include claims
            payment; encounter data submission; filing any report when due;
            cooperating in good faith with the ADMINISTRATION, or any entity
            acting on their behalf, or under other authorized statute or law
            requiring the cooperation of the MBHO in carrying out an
            administrative, investigative, or prosecutorial function of the
            program; providing or producing records upon request; or entering
            into contracts or implementing procedures necessary to carry out
            contract obligations.

      b.    ADVERSE ACTION AGAINST THE MBHO BY THE DEPARTMENT OF HEALTH

            Termination or suspension of the MBHO's DEPARTMENT OF HEALTH
            accreditation or licensing or any adverse action taken by them that
            THE ADMINISTRATION determines will affect the ability of the MBHO to
            provide health care services to beneficiaries is a default under
            this contract.

      c.    INSOLVENCY

            Failure of the MBHO to comply with the ADMINISTRATION'S solvency
            standards or incapacity of the MBHO to meet its financial
            obligations as they come due is a default under this contract.

      d.    FAILURE TO COMPLY WITH FEDERAL LAWS AND REGULATIONS

            Failure of the MBHO to comply with the federal requirements for
            Medicaid, including, but not limited to, federal law regarding
            misrepresentation, fraud, or abuse; and, by incorporation, Medicare
            standards, requirements, or prohibitions, is a default under this
            contract.

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            The following events are defaults under this contract pursuant to 42
            U.S.C. 1396b(m)(5), 1396u-2(e)(1)(A):

            MBHO's substantial failure to provide medically necessary items and
            services that are required under this contract to be provided to
            beneficiaries;

            MBHO's imposition of premiums or charges on beneficiaries in excess
            of the premiums or charge permitted by federal law;

            MBHO's acting to discriminate among beneficiaries on the basis of
            their health status or requirements for health care services,
            including expulsion or refusal to enroll an individual, except as
            permitted by federal law, or engaging in any practice that would
            reasonably be expected to have the effect of denying or discouraging
            enrollment with MBHO by eligible individuals whose medical condition
            or history indicates a need for substantial future medical services;

            MBHO's misrepresentation or falsification of information that is
            furnished to CMS, ASSMCA, the ADMINISTRATION, a beneficiary, a
            potential beneficiary, or a health care provider;

            MBHO's failure to comply with the physician incentive requirements
            under 42 U.S.C. 1395b(m)(2)(A)(x); or MBHO's distribution, either
            directly or through any agent or independent MANAGED BEHAVIORAL
            HEALTH ORGANIZAT1ON, of marketing materials that contain false or
            misleading information, excluding materials previously approved by
            ASSMCA and the ADMINISTRATION.

      e.    MISREPRESENTATION OR FRAUD

            MANAGED BEHAVIORAL HEALTH ORGANIZATION (MBHO)'s misrepresentation or
            fraud with respect of any provision of this contract is a default
            under this contract.

      f.    EXCLUSION FROM PARTICIPATION IN MEDICARE OR MEDICAID

            Exclusion of the MBHO or any of the managing employees or persons
            with an ownership interest whose disclosure is required by Section
            1124(a) of the Social Security Act (the Act) from the Medicaid or
            Medicare program under the provisions of Section 1128(a) and/or (b)
            of the Act is a default under this contract.

            Exclusion of any provider or subcontractor or any of the managing
            employees or persons with an ownership interest of the provider or
            subcontractor whose disclosure is required by Section 1124(a) of the
            Social Security Act (the Act) from the Medicaid or Medicare program
            under the provisions of Section 1128(a)

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            and/or (b) of the Act is a default under this contact if the
            exclusion will materially affect the MBHO's performance under this
            contract.

      g.    FAILURE TO MAKE PAYMENTS TO PARTICIPATING PROVIDERS

            The MBHO's failure to make timely (45 days) and appropriate (clean
            claim) payments to participating providers is a default under this
            contract.

      h.    FAILURE TO MONITOR AND/OR SUPERVISE ACTIVITIES OF NETWORK PROVIDERS

            Failure of the MBHO to audit, monitor, supervise, or enforce
            functions delegated by contract to another entity that results in a
            default under this contract or constitutes a violation of state or
            federal laws, rules, or regulations is a default under this
            contract.

            Failure of the MBHO to properly credential its providers, conduct
            reasonable utilization review, or conduct quality monitoring is a
            default under this contract.

            Failure of the MBHO to require providers and MBHOs to provide timely
            and accurate encounter, financial, statistical and utilization data
            is a default under this contract.

      i.    PLACING THE HEALTH AND SAFETY OF BENEFICIARIES IN JEOPARDY

            The MBHO's placing the health and safety of the beneficiaries in
            jeopardy is a default under this contract.

      j.    FAILURE TO MEET ESTABLISHED BENCHMARK

            Failure of the MBHO to repeatedly meet any benchmark established by
            ADMINISTRATION under this contract is a default under this contract.
            Benchmarks shall be developed by the ADMINISTRATION in cooperation
            with the Department of Health and the MBHO.

9.    NOTICE OF DEFAULT AND CURE OF DEFAULT WHEN APPLICABLE

      ADMINISTRATION will provide the MBHO with written notice of default
      (Notice of Default) under this contract. The Notice of Default may be
      given by any means that provides verification of receipt. The Notice of
      Default must contain the following information:

            (i)   A clear and concise statement of the circumstances or
                  conditions that constitute a default under this contract;

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            (ii)  The contract provision(s) under which default is being
                  declared;

            (iii) A clear and concise statement of how and/or whether the
                  default may be cured;

            (iv)  A clear and concise statement of the reasonable time-period
                  during which the MBHO, when applicable, may cure the default;

            (v)   The remedy or remedies ADMINISTRATION is electing to pursue
                  and when the remedy or remedies will take effect;

            (vi)  If the ADMINISTRATION is electing to impose civil monetary
                  penalties, the amount that THE ADMINISTRATION intends to
                  withhold or impose and the factual basis on which
                  ADMINISTRATION is imposing the chosen remedy or remedies;

            (vii) Whether any part of a civil monetary penalty, if THE
                  ADMINISTRATION elects to pursue this remedy, may be passed
                  through to an individual or entity who is or may be
                  responsible for the act or omission for which default is
                  declared;

           (viii) Whether failure to cure the default within the given time
                  period, if any, will result in THE ADMINISTRATION pursuing an
                  additional remedy or remedies, including, but not limited to
                  additional sanctions, referral for investigation or action by
                  another agency, and/or termination of the contract.

10.    EXPLANATION OF REMEDIES

10.1   TERMINAT1ON

10.1.1 TERMINATION BY THE ADMINISTRATION

       THE ADMINISTRATION may terminate this contract in accordance with Article
       XXXII if:

10.1.1.1    The MBHO substantially fails or refuses to provide payment for or
            access to medically necessary services and items that are required
            under this contract to be provided to beneficiaries after notice and
            opportunity to cure;

10.1.1.2    The MBHO substantially fails or refuses to perform administrative
            functions under this contract after notice and opportunity to cure;

10.1.1.3    The MBHO materially defaults under any of the provisions of Article
            XVI;

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10.1.1.4    Federal or Commonwealth funds for the Medicaid program are no longer
            available; or

10.1.1.5    THE ADMINISTRATION has a reasonable belief that the MBHO has placed
            the health or welfare of beneficiaries in jeopardy.

10.1.2      The ADMINISTRATION must give the MBHO thirty (30) days written
            notice of intent to terminate this contract if termination is the
            result of the MBHO's substantial failure or refusal to perform
            administrative functions or a material default as established in
            Article XXXII.

10.1.3      The ADMINISTRATION may, when termination is due to the MBHO's
            substantial failure or refusal to provide payment for or access to
            medically necessary services and items, notify the MBHO's
            beneficiaries of any hearing requested by the MBHO. Additionally, if
            THE ADMINISTRATION terminates for this reason, THE ADMINISTRATION
            may enroll MBHO's beneficiaries with another MANAGED BEHAVIORAL
            HEALTH ORGANIZATI0N or permit MBHO's beneficiaries to receive
            Medicaid-covered services from other than a MANAGED BEHAVIORAL
            HEALTH ORGANIZATION.

10.1.4      The MBHO must continue to perform services under the transition plan
            described in Section 10.2.1, below, if the termination is for any
            reason other than THE ADMINISTRATION's reasonable belief that the
            MBHO is placing the health and safety of the beneficiaries in
            jeopardy. If termination is due to this reason, THE ADMINISTRATION
            may prohibit the MBHO's further performance of services under the
            contract.

10.1.5      If the ADMINISTRATION terminates this contract, the MBHO may appeal
            the termination under Article VI Section 12 Law 72 September 7,
            1993, as amended.

10.1.6 TERMINATION BY MUTUAL CONSENT

            This contract may be terminated at any time by mutual consent of
            both MANAGED BEHAVIORAL HEALTH ORGANIZATION (MBHO) and the
            ADMINISTRATION. In such case, the MBHO is responsible for notifying
            all beneficiaries of the date of termination and how beneficiaries
            can continue to receive contract services and the provisions of
            Article XXXIII shall apply.

10.2  DUTIES OF CONTRACTING PARTIES UPON TERMINATION BY REASON OF DEFAULT

            When termination of the contract occurs by reason of default, the
            ADMINISTRATION and the MBHO must meet the following obligations:

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10.2.1      The ADMINISTRATION and the MBHO must prepare a transition plan,
            which is acceptable to and approved by THE ADMINISTRATION, to ensure
            that beneficiaries are reassigned to other plans without
            interruption of services. That transition plan will be implemented
            during the 90-day period between receipt of notice and the
            termination date unless termination is the result of the
            ADMINISTRATION's reasonable belief that the MBHO is placing the
            health or welfare of beneficiaries in jeopardy.

10.2.2      The MBHO is responsible for all expenses related to giving notice to
            beneficiaries; and

10.2.3      The MBHO is responsible for all expenses incurred by THE
            ADMINISTRATION in implementing the transition plan.

10.5, 10.6  RESERVED

10.7        RECOMMENDATION TO CMS THAT SANCTIONS BE TAKEN AGAINST MANAGED
            BEHAVIORAL HEALTH ORGANIZATION (MBHO)

10.7.1      If CMS determines that the MBHO has violated federal law or
            regulations and that federal payments will be withheld, the
            ADMINISTRATION will deny and withhold payments for new enrollees of
            the MBHO.

10.7.2      The MBHO must be given notice and opportunity to appeal a decision
            of The ADMINISTRATION and CMS pursuant to 42 C.F.R. 434.67.

10.8        CIVIL MONETARY PENALTIES

10.8.1      The Administration may impose monetary penalties according to
            Article XXXV, Section 4.

10.9        FORFEITURE OF ALL OR PART OF THE PERFORMANCE BOND

            The Administration may require forfeiture of all or a portion of the
            face amount of the performance bond if the ADMINISTRATION determines
            that an event of material default has occurred. Partial payment of
            the face amount shall reduce the total bond amount available pro
            rata.

10.10       REVIEW OF REMEDY OR REMEDIES TO BE IMPOSED

10.10.1     The MBHO may dispute the notice by the ADMINISTRATION that
            ADMINISTRATION intends to impose any sanction under this contract.
            The MBHO may notify the ADMINISTRATION of its objections by filing a
            written response to the Notice of Default, clearly stating the
            reason the

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            MBHO disputes the proposed sanction. With the written response, the
            MBHO must submit to the ADMINISTRATION any documentation that
            supports the MBHO's position. The MBHO must file the review within
            thirty (30) days from the MBHO's receipt of the Notice of Default as
            provided in Article XXXII, subparagraph 2. Filing a dispute in a
            written response to the Notice of Default suspends imposition of the
            proposed sanction.

10.10.2     The MBHO and THE ADMINISTRATION must attempt to informally resolve
            the dispute. If the MBHO and the ADMINISTRATION are unable to
            informally resolve the dispute the ADMINISTRATION will make the
            remedy final, without prejudice to the MBHOs right to request review
            of the ADMINISTRATION's decision by the Courts of the Commonwealth
            of Puerto Rico.

                                 ARTICLE XVIII
                              CAPITAT1ON PAYMENTS

1.    The capitation payment for the first month of coverage for the North East,
      South East, and South West, under this contract will be made based on the
      September 1, 2001 number of beneficiaries enrolled in those particular
      regions upon the certification by the MBHO that it has complied with all
      the terms and conditions contained in this contract as agreed upon by the
      parties that have to be performed during the first fifteen (15) days of
      this Contract. For all other regions, the capitation payment for the first
      month of coverage under this contract will be made upon the certification
      by the MBHO that it has complied with all the terms and conditions
      contained in this contract as agreed upon by the parties based on the
      number of enrolled beneficiaries in each Area/Region as paid to the
      respective MCOs. In the event that the MCO has not submitted said
      information, then the payment will be computed as provided in the
      paragraph below.

      For subsequent months the ADMINISTRATION shall make a payment to the MBHO
      for the corresponding monthly per member per month rate within the first
      fifteen (15) days of the month of coverage, upon submission by the MCO of
      an invoice containing the list of the beneficiaries enrolled for the month
      of the invoice. In the event or occurrence of justified delays in the
      billing process not due to causes subject to the ADMINISTRATION's control,
      at least 90% of the payment shall be advanced to the MBHO, based on the
      previous month payment. Reconciliation of the payment amount will take
      place within five (5) working days from the receipt of a valid invoice
      from the MCOs.

2.    The monthly capitation payments calculation for beneficiaries not enrolled
      for the full month shall be determined on a pro-rata basis by dividing the
      corresponding

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      per member per month rate amount by the number of days in the month and
      multiplying the result by the number of days the beneficiary was actually
      enrolled.

      The capitation payments provided for below will be applicable to all
      beneficiaries including all those who are sixty-five (65) years and older
      who are Medicare beneficiaries with Part A or Parts A and B and those who
      are sixty-five years and older who are not Medicare recipients.

3.    The monthly payments per member per month rate for the months comprised
      within the contract term and covered by this contract for each Area/Region
      contracted by the MBHO are as follows:

      a)    The Per member per month rate (PMPM) (Beneficiary) for the CENTRAL
            Area/Region is established at $[**].

      b)    The Per member per month rate (PMPM) (Beneficiary) for the NORTH
            WEST Area/Region is established at $[**].

      c)    The Per member per month rate (PMPM) (Beneficiary) for the SOUTH
            EAST Area/Region is established at $[**].

4.    The per member per month rate (PMPM) herein agreed provides for

      a)    The billing by providers to Medicare for services rendered to
            beneficiaries who are also Medicare recipients. The MBHO will not
            cover deductibles or co-insurance of Part A, but will cover
            deductibles and co-insurance of Part B of Medicare, except for
            deductibles and co-insurance for outpatient services provided in
            hospital setting, other than physician services.

      b)    The recognition as a covered reimbursable Medicare Program cost as
            bad debts by reason of non-payment of Part A deductibles and/or
            coinsurance, and for deductibles and co-insurance for outpatient
            services provided in hospital setting under Medicare Part B, other
            than physician services.

      c)    Pharmacy coverage for beneficiaries who are also Part A and Part A
            and B Medicare recipients, as long as the benefits are accessed
            through the MBHO's network of participating providers and the
            prescription is issued by a participating provider of the MBHO.

      d)    All benefits included in ADDENDUM I that are not covered under
            Medicare Part A or Part B.

Omitted portions are denoted by [**] and have been filed separately with the
Commission.

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5.    The MBHO shall not, at any time, increase the rate agreed in the contract
      nor reduce the benefits agreed to as defined in ADDENDUM I of this
      contract.

6.    The MBHO guarantees the ADMINISTRATION that the rate and any applicable
      deductibles or co-payments as set forth in ADDENDUM I constitute full
      payment for the benefits contracted under the plan, and that participating
      providers cannot collect any additional amount from the beneficiaries.
      Balance billing is expressly prohibited.

      Upon a determination made by the ADMINISTRATION that the MBHO or its
      agents that the MBHO has engaged in balance billing, the ADMINISTRATION
      will proceed to enforce provisions as established in Article XXXV.

7.    The MBHO understands that the capitation payment by the ADMINISTRATION and
      the MBHO's payments to its network of participating providers, shall be
      considered as full and complete payment for all services rendered except
      for the deductibles established in ADDENDUM I of the contract herein.

8.    For those Medicare beneficiaries with Part A, any recovery by the
      participating provider for Part A deductibles and/or co-insurance will be
      made through the Medicare Part A Program as bad debts. In this instance,
      beneficiaries would pay only the deductibles for rendered services to a
      participating provider included in ADDENDUM I of this contract.

9.    For those Medicare beneficiaries with Part B, any recovery by the
      participating provider for Part B deductibles and/or co-insurance, other
      than services provided on an outpatient basis to hospital clinics, will be
      made through the MBHO and/or the HCOs. In this instance, beneficiaries
      would pay only the deductibles for rendered services to a participating
      provider included in ADDENDUM I of this contract.

10.   Co-insurance and deductible for Part B services provided on an outpatient
      basis to hospital clinics, other than physician services, will be
      considered as a covered bad debt reimbursement item under the Medicare
      program cost. In this instance, the MBHO will pay for the co-insurance and
      deductibles related to the physician services provided as a Part B
      service.

11.   The MBHO understands that if the Federal Government submits an alternative
      to the agreement hereof that is more cost effective and for the benefit of
      the Government of Puerto Rico, the ADMINISTRATION along with the MBHO
      shall renegotiate the coverage for Medicare beneficiaries with Part A or
      Part A and B.

12.   The MBHO certifies that the monthly billing submitted to the
      ADMINISTRATION includes all beneficiaries, who have been issued an
      identification card and for which compensation is due. The ADMINISTRATION
      will not accept any new billing once the monthly billing is submitted by
      the MBHO to the

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      ADMINISTRATION, unless there is a justifiable reason for the omission.

13.   If any differences arise in the ADMINISTRATION's payment of capitation
      rates to the MBHO, the pending balance to the MBHO will be paid as soon as
      the billing process is completed, no later than the next payment period.

                                  ARTICLE XIX
                             ACTUARIAL REQUIREMENTS

1.    For the purpose of determining future capitated payments, the loss
      experience of this contract shall be based exclusively on the results of
      the cost of health care services provided to the beneficiaries covered
      under this contract. The MBHO shall maintain all the utilization and
      financial data related to this contract duty segregated from its regular
      accounting system including, but not limited to the General Ledger and the
      necessary Accounting Registers classified by the Area/Region subject to
      this contract.

2.    Administrative expenses to be included in determining the experience of
      the program are those directly related to this contract. Separate
      allocations of expenses from the MBHO's regular business, MBHO's related
      companies, MBHO's parent company or other entities will be reflected or
      made a part of the financial and accounting records described in the
      preceding section.

3.    Any pooling of operating expenses with other of the MBHO's groups, cost
      shifting, financial consolidation or the implementation of other combined
      financial measures is expressly forbidden.

4.    Amounts paid for claims or encounters resulting from services determined
      to be medically unnecessary by the MBHO will not be considered in the
      contract's experience.

5.    The MBHO shall provide the ADMINISTRATION every month with a Compensation
      Capitation Disbursement Illustration. Said illustration shall present the
      distribution of the capitation, claim expenses by coverage, reserves,
      administrative expenses and premium distributions as referred and
      contained in the RFP's Actuarial Reports formats. Failure to comply with
      the requirements contained herein will be sufficient cause for the
      imposition against the MBHO of the penalty provided for in Article XXXV of
      this contract.

6.    The determination by the MBHO as to the payment of the capitation fee and
      as to any other payments by virtue of this contract will be computed on an
      actuarially sound basis.

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7.    The MBHO will provide to the ADMINISTRATION, on a monthly basis, the
      actuarial data, premium distribution, and reports as contained in the
      RFP's Actuarial Report formats. Failure to comply with the requirements
      contained herein will be sufficient cause for the imposition against the
      MBHO of the penalty provided for in Article XXXV of this contract.

                                   ARTICLE XX
                        PREVENTIVE MENTAL HEALTH PROGRAM

1.    The MBHO will collaborate with the Department of Health, ASSMCA, and the
      ADMINISTRATION to provide for a preventive mental health program with
      primary emphasis on the provision of mental health services.

      In cooperation with the MBHO, ASSMCA and the ADMINISTRATION will develop a
      surveillance methodology to identify compliance with this program.

2.    The MBHO will develop and effectively implement a case management system
      in order to monitor high-risk mental health cases and attend to the
      covered mental health care needs of the beneficiaries and dependents
      within said category.

3.    The MBHO will be responsible to direct to a network of other mental health
      agencies and community resources serving each municipality within the
      Area/Region so as to guarantee that participating providers and
      beneficiaries are aware of and understand the available mental health
      services in their community and the process by which to access them.

4.    The responsibilities of the MBHO in the Preventive Mental Health Program
      will include the following:

      a)    RESERVED.

      b)    A case management program which initially will be under the
            responsibility of a licensed qualified mental health professional.
            Case management will not be limited to the physician's offices or a
            determined center. Coordination of the services provided is required
            within the community and at the home of the beneficiary, if
            necessary.

      c)    An outreach program shall be developed in collaboration with the
            ADMINISTRATION, ASSMCA, and the Department of Health to target
            specific mental health issues as identified, for those beneficiaries
            who cannot access those services. The clinical standard shall
            conform to the published HEDIS or other approved measures. These
            measures can be modified or supplemented by the Department of
            Health.

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<PAGE>

      d)    The MBHO will be responsible to develop and demonstrate its strategy
            to meet the appropriate prevention program guidelines as required by
            the ADMINISTRATION, ASSMCA, and the Department of Health.

      e)    The MBHO agrees to comply and assure that all participating
            providers will comply with the federal and local laws referred in
            Article XV paragraph (12)(g) of this contract. The MBHO will assure
            the submission by the participating provider of all the protocols
            and formats requested by the Department of Health, Department of the
            Family, Department of Education and Department of Justice as
            contained in the RFP formats.

5.    The ADMINISTRATION shall evaluate these preventive programs through HEDIS
      and other applicable performance standards.

6.    The MBHO will provide the ADMINISTRATION quarterly reports, as mutually
      agreed by the parties, needed by the Department of Health detailing
      services rendered in the Preventive Program described below.

7.    The ADMINISTRATION shall have the right to audit the compliance with these
      requirements as needed. Non-compliance shall be a determining factor in
      non-renewal of this contract or breach thereof as defined in Article
      XXXII.

                                  ARTICLE XXI
                           MENTAL HEALTH PROGRAM AND
                          PHARMACY BENEFITS MANAGEMENT

1.    The ADMINISTRATION will monitor the Mental Health and Substance Abuse
      Program provided through the MBHO contracted in the Health Region/Area
      with sufficient specificity effectiveness in order to provide for all
      mental health and substance abuse needs for all eligible beneficiaries
      residing within the municipalities comprising said area.

2.    The MBHO will abide with the ADMINISTRATION and ASSMCA's guidelines for
      expediting access of beneficiaries to the mental health and substance
      abuse benefits covered under the Health Reform Program.

3.    Beginning on October 1, 2001 and running concurrently with the terms of
      this contract, the MBHO agrees to work with the ADMINISTRATIONs Pharmacy
      Benefit Manager as selected by the ADMINISTRATION. This will include
      cooperating with the selected PBM to facilitate a transfer of claims
      processing in a period specified, working with the selected PBM(s) to
      specify, develop and implement the flow of information, utilization review
      and customer service protocols, as well as, to cease billing and
      collection of rebates from drug manufacturers by October 1, 2001. The PBM
      was selected by the

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<PAGE>

      ADMINISTRATION following a detailed investigation of their cost structure,
      information systems, processes and past performance.

4.    The ADMINISTRATION's PBM, will provide the MBHO the services set forth in
      this Section and the services described in any attachment, addendum or
      amendment hereto:

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------
      ITEM                                  DESCRIPTION
--------------------------------------------------------------------------------
<S>                  <C>
Claims Processing    -  Contracting and administration of the pharmacy network.
and Administrative      The PBM will create a network of Participating
Services                Pharmacies, which will perform pharmacy services for
                        Members at specified fees and discounts
                     -  Bi-monthly claim payments summary reports for each
                        payment cycle
                     -  Notify each MANAGED BEHAVIORAL HEALTH ORGANIZATION of
                        the payment process, systems involved (NCPDP 2.0) and
                        relevant time line.
                     -  Processing and mailing of pharmacy checks and remittance
                        reports
                     -  Reconciliation of zero balance accounts
                     -  Generate list of participating pharmacies
                     -  Coordination of Benefits
                     -  On-line access to current eligibility and claims history
                     -  Plan set-up
                     -  Develop policies and procedures for denials and
                        rejections
                     -  Process reasonable denials
                     -  Maintenance of plan
                     -  ADJUDICATION of electronic claims. The PBM will
                        adjudicate claims submitted by Participating Pharmacies
                        to the PBM based on the participating pharmacy's
                        agreement with the PBM and including online edits for
                        preauthorization requirements and other edits that may
                        be deemed necessary for the accurate payment of claims
                     -  Approval and rejection of claims consistent with plan
                        design and concurrent Drug Utilization Review (DUR)
                     -  Standard electronic eligibility
                     -  Maintain call center
                     -  Loading of MANAGED BEHAVIORAL HEALTH ORGANIZATION
                        providers in network and eligible members
--------------------------------------------------------------------------------
Concurrent Fraud     -  Develop process for MANAGED BEHAVIORAL HEALTH
Investigations          ORGANIZATIONs to notify the PBM of fraud and abuse
                        complaints made by their beneficiaries.
                     -  Track and Investigate fraud and abuse allegations
                     -  Develop remedies for addressing problems with pharmacies
--------------------------------------------------------------------------------
</TABLE>

                                       68
<PAGE>

<TABLE>
<S>                  <C>
--------------------------------------------------------------------------------
Formulary            -  Incorporate MANAGED BEHAVIORAL HEALTH ORGANIZATION
Management              related issues, such as providing guidance into
Program                 development of the Preferred Drug List (PDL), into the
                        existing ADMINISTRATION's Pharmacy and Therapeutic
                        Committee.
                     -  Develop a cross functional sub-committee tasked with
                        rebate maximization. The subcommittee will take
                        recommendations on the PDL from the P&T committee and
                        will ultimately create and manage the PDL.
--------------------------------------------------------------------------------
Drug Utilization,    -  Incorporate DUR reports and evaluation reviews into the
Review/Drug             tasks of the Rebate Maximization Committee.
Utilization          -  Evaluate new therapeutic classes and determine if drugs
Evaluations             need to be added or deleted from PDL.
                     -  Therapeutic intervention and switching
                     -  Develop protocols, when necessary.
--------------------------------------------------------------------------------
Reports              -  Meet with MANAGED BEHAVIORAL HEALTH ORGANIZATION to
                        determine the reports that should be the sole
                        responsibility of the PBM, those performed by the
                        MANAGED BEHAVIORAL HEALTH ORGANIZATION and those that
                        should be duplicated in order to cross check.
--------------------------------------------------------------------------------
Rebates and          -  Develop and maintain contracts with drug manufacturers
Discounts               for rebates
                     -  Utilize the Rebate Management Subcommittee to maximize
                        rebates
--------------------------------------------------------------------------------
Optional Services    -  Custom Management Reports
                     -  Manual Claims Input
                     -  Special Programming
--------------------------------------------------------------------------------
</TABLE>

5.    The MBHO will provide the following services set forth in this Section and
      the services described in any attachment, addendum or amendment hereto:

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------
      ITEM                                  DESCRIPTION
--------------------------------------------------------------------------------
<S>                  <C>
Claims Processing    o  Assume cost of implementing and maintaining on-line
and Administrative      connections- The MBHO will be responsible for all of its
Services                own costs of implementation, including but not limited
                        to payment processes, utilization review and approval
                        processes, connection and line charges, and other costs
                        incurred to implement the payment arrangements for
                        pharmacy claims.
                     o  Maintain or improve ratio of paid claims to processed
                        claims- Based on past performance, ADMINISTRATION will
                        develop an acceptable ratio of paid claims to processed
                        claims for which each MANAGED BEHAVIORAL HEALTH
                        ORGANIZATION will be responsible for maintaining or
                        improving.
                     o  Review bi-monthly claim payments summary reports for
                        each
--------------------------------------------------------------------------------
</TABLE>

                                       69
<PAGE>

<TABLE>
<S>                  <C>
--------------------------------------------------------------------------------
                        payment cycle and approve transfer of funds
                     -  Review denials and rejections
                     -  Maintain call center- MANAGED BEHAVIORAL HEALTH
                        ORGANIZATION will operate a customer call center to
                        provide for preauthorization of drugs, according to its
                        policies and the approved formulary.
                     -  Electronically submit a list of all MBHO providers in
                        network and eligible members to PBM
--------------------------------------------------------------------------------
Concurrent Fraud     -  Develop tracking mechanisms for fraud and abuse issues
Investigations       -  Forward fraud and abuse complaints from members to PBM
--------------------------------------------------------------------------------
Formulary            -  Select a member of the MBHO to serve on the existing PBM
Management              Pharmacy and Therapeutic Committee Administration in
Program                 order to complete tasks such as providing guidance into
                        development of the Preferred Drug List.
                     -  Select a member of the MBHO to serve on a cross
                        functional sub-committee tasked with rebate
                        maximization. The subcommittee will take recommendations
                        on the PDL from the P&T committee and will ultimately
                        create and manage the PDL.
--------------------------------------------------------------------------------
Drug Utilization     -  Perform drug utilization review.
Review/Drug          -  Develop and distribute protocols, when necessary.
Utilization          -  Perform utilization management functions- The MBHO will
Evaluations             perform utilization review that meets the minimum
                        standards of ADMINISTRATION or that may be required by
                        the Medicaid program.
                     -  Perform disease management functions- The MBHO will
                        perform disease management that meets the minimum
                        standards of the ADMINISTRATION or that may be required
                        by the Medicaid program.
--------------------------------------------------------------------------------
Reports              -  Meet with PBM to determine the reports that should be
                        the sole responsibility of the PBM, those performed by
                        the MBHOs and those that should be duplicated in order
                        to cross check.
--------------------------------------------------------------------------------
</TABLE>

6.    The MBHO will abide and comply with following payment process hereby
      established:

            a)    THE MBHO TO PAY CLAIMS COSTS. On a semi-monthly payment cycle
                  to be set forth by the PBM, the PBM will provide the MBHO with
                  the proposed claims listing. The MBHO will promptly review the
                  payment listing.

            b)    SUBMIT FUNDS FOR CLAIMS PAYMENT TO ZERO-BALANCE ACCOUNT. The
                  MBHO will provide funds, wire transfers or otherwise submit

                                       70
<PAGE>

                  payment within two business days to a bank account established
                  for the payment of the claims applicable to each MANAGED
                  BEHAVIORAL HEALTH ORGANIZATION.

            c)    PAYMENT FAILURE BY MANAGED BEHAVIORAL HEALTH ORGANIZATION OR
                  THE ESTABLISHMENT OF A MEDICAID REBATE PROGRAM. The following
                  payment process will be implemented if either the MBHO fails
                  to make a timely or correct payment to the established
                  zero-balance account or if the ADMINISTRATION enters into a
                  Medicaid Rebate Program:

                        (i)   The contract amounts paid to the MBHO will be
                              reduced by the estimated claims cost for the
                              succeeding month, any deficit in funds provided
                              versus the cash requirements for the zero-balance
                              account. Estimates will be made based on actual
                              claims experience. After a reasonable period of
                              time, adjustments will be made to the monthly
                              withholds for the actual experience of the prior
                              month(s) versus the estimated. A final settlement
                              shall be made within a specified period after the
                              end of the contract year.

            d)    PAYMENT OF PBM AND COLLECTION OF REBATES AND DISCOUNTS: The
                  ADMINISTRATION will collect rebates and provide for the
                  payment of reasonable PBM fees for defined services.

            e)    OTHER SAVINGS: The MBHO, ASSMCA, the ADMINISTRATION, and the
                  PBM shall cooperate to identify additional savings
                  opportunities, including special purchasing opportunities,
                  changes in network fees, etc. Payment to the MBHO will be
                  adjusted to provide the ADMINISTRATION for its share of the
                  incremental net savings.

7.    The MANAGED BEHAVIORAL HEALTH ORGANIZATIONS are currently reviewing the
      language contained in the above Article XXI. The ADMINISTRATION
      anticipates a further opportunity to negotiate the PBM structure and
      services. The MBHO will participate with the ADMINISTRATION in any further
      negotiation with the PBM which may involve changes to the contemplated
      above language, and or costs, including language to hold MANAGED
      BEHAVIORAL HEALTH ORGANIZATIONS accountable for an excessive ratio of
      transactions to paid claims relative to MBHO's processes and which are to
      be incorporated into this contract. The payment terms and models presented
      in this article may also change if the Puerto Rico Health Reform qualifies
      for the Medicaid Pharmaceutical Discount Program or if discounts are
      assumed under the 340 B Program.

                                       71
<PAGE>

                                  ARTICLE XXII
                                    BENEFITS

1.    The MBHO agrees to provide to the enrolled beneficiaries the benefits
      included in ADDENDUM I of this contract. The benefits to be provided under
      the program are: 1) the Mental Health and substance abuse services
      including preventive, Inpatient, Outpatient, Partial Therapy, Individual
      and Group Therapy, Diagnostic Tests, Clinical Laboratory Tests, Emergency
      Room, Ambulance, and Patient Liaison and Prescription Drug Services and
      Specialized Diagnostic Tests.

2.    The MBHO may not modify, change, limit, reduce, or otherwise alter said
      benefits nor the agreed terms and conditions for their delivery without
      the express written consent of the ADMINISTRATION.

3.    The coverage for Medicare beneficiaries is established as follows:

            (a)   Beneficiaries with Part A of Medicare- The MBHO will pay for
                  all services not included in Part A of Medicare, and included
                  in the contract herein. The MBHO will not pay the applicable
                  Part A deductibles and coinsurance.

            (b)   Beneficiaries with Part A and Part B of Medicare- The MBHO
                  will pay for prescription drugs prescribed by psychiatrists.
                  The MBHO will not cover the payment of the applicable Part A
                  deductibles and coinsurance, but will cover the payment of the
                  applicable Part B deductible and co-insurance.

            (c)   Access to services contemplated herein will be through the
                  participating providers of the MBHO. Beneficiaries with Part A
                  or Part A and Part B can select from the Medicare's providers
                  list, in which case the benefits under this contract would not
                  be covered.

4.    The Medicare beneficiary can select a Part A provider from the Medicare
      Part A providers list, but has to select a HCO for Part B services for
      beneficiaries with Part B services or Part B equivalent services for
      beneficiaries without Part B of Medicare.

                                 ARTICLE XXIII
                    TRANSACTIONS WITH THE MANAGED BEHAVIORAL
                           HEALTH ORGANIZATION (MBHO)

1.    All transactions between the ADMINISTRATION and the MBHO shall be handled
      according to the terms and conditions set forth in this contract.

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<PAGE>

2.    The MBHO shall appoint a duly authorized Executive Officer who shall
      represent the MBHO in all transactions with the ADMINISTRATION under this
      Contract.

3.    All eligibility transactions shall be coordinated on a daily basis.

                                  ARTICLE XXIV
                               CANCELLATION CLAUSE

The MBHO may not cancel this contract, or make modifications to it for any
reason, or otherwise change, restrict or reduce the benefits, except for
non-payment of capitation. Nevertheless, either party may notify thirty (30)
days in advance its decision of not to renew this contract at the expiration
date without affecting the transition period provision.

                                  ARTICLE XXV
                                 APPLICABLE LAW

The Request for Proposal that originated this contract, the Proposal submitted
by the MBHO, this contract and/or any other document or provision incorporated
to it by reference, shall be interpreted and construed according to the laws of
the Commonwealth of Puerto Rico. If any controversy may arise regarding the
interpretation or performance of this contract, the parties voluntarily submit
for its resolution to the jurisdiction of the San Juan Superior Court of the
Commonwealth of Puerto Rico.

                                  ARTICLE XXVI
                            EFFECTIVE DATE AND TERM

1.    This contract shall be in effect for nine (9) months, starting at 12:01
      AM, Puerto Rico time on October 1, 2001, the first day that coverage
      begins and payment of the capitation is due. This contract shall be
      renewable for a period of not less than twelve (12) months upon
      satisfaction of the performance indicators as defined in this agreement.

2.    This contract may not be assigned, transferred or pledged by the MBHO
      without the express written consent of the ADMINISTRATION.

3.    This contract may be extended by the ADMINISTRATION, upon acceptance by
      the MBHO, for any subsequent period of time if deemed in the best interest
      of the beneficiaries, ASSMCA, the ADMINISTRATION, and the Commonwealth of
      Puerto Rico.

                                                            [SEAL]
                                              ADMINISTRACION DE SEGUROS DE SALUD
                                                       Contrato Numero
                                                            02-033
                                                            ------

                                       73
<PAGE>

                                 ARTICLE XXVII
                              CONFLICT OF INTEREST

Any officer, director, employee or agent of ASSMCA or the ADMINISTRATION, the
Government of the Commonwealth of Puerto Rico, its municipalities or
corporations cannot be part of this contract or derive any economic benefit that
may arise from its execution.

                                 ARTICLE XXVIII
                                  INCOME TAXES

The MBHO certifies and guarantees that at the time of execution of this
contract, 1) it is a corporation duly authorized to conduct business in Puerto
Rico and that has filed income tax returns for the previous five (5) years; 2)
that it complied with and paid unemployment insurance tax, disability insurance
tax (Law 139), social security for drivers ("seguro social choferil"), if
applicable); 3) filed State Department reports, during the five (5) years
preceding this contract and 4) that it does not owe any kind of taxes to the
Commonwealth of Puerto Rico.

                                  ARTICLE XXIX
                               ADVANCE DIRECTIVES

The MBHO agrees to enforce and require compliance by all applicable
participating providers with 42 CFR 434, Part 489, Subpart I relating to
maintaining written policies and procedures respecting advance directives. This
requirement includes provisions to inform and distribute written information to
adult individuals concerning policies on advance directives, including a
description of applicable Commonwealth law.

                                  ARTICLE XXX
                     OWNERSHIP AND THIRD PARTY TRANSACTIONS

The MBHO shall report ownership, control interest, and related information to
the ADMINISTRATION, and upon request, to the Secretary of the Department of
Health and Human Services, the Inspector General of the Department of Health and
Human Services, and the Comptroller General of the United States, in accordance
with Sections 1124 and 1903(m)(4) of the Federal Social Security Act.

                                                            [SEAL]
                                              ADMINISTRACION DE SEGUROS DE SALUD
                                                       Contrato Numero
                                                            02-033
                                                            ------

                                       74
<PAGE>

                                  ARTICLE XXXI
                            MODIFICATION OF CONTRACT

If the ADMINISTRATION finds that, because of amendments to Law 72 of September
7, 1993, Law 408 of October 2, 2000 or by reason of other subsequent Federal or
local legislative changes that affect this contract, or because of any reasons
deemed by the ADMINISTRATION to be in the best interest of the Government of
Puerto Rico in carrying out the provisions of Law 72 of September 7, 1993, or in
order to perform experiments and demonstration projects pursuant to legislative
enactment, modification of this contract is necessary, the ADMINISTRATION may
modify any of the requirements, terms and conditions, functions, part thereof or
any other services to be performed by the MBHO. Prior to any such modification,
the ADMINISTRATION shall afford the MBHO an opportunity to consult and
participate in planning for adjustments which might be necessary and thereafter
provide the MBHO written notice that the modification is to be made within
ninety (90) days after a date specified in the notice. Said modifications will
take place after consultation and cost negotiation with the MBHO.

                                 ARTICLE XXXII
                            TERM1NATION OF AGREEMENT

1.    If the ADMINISTRATION finds, after reasonable notice and opportunity for a
      hearing to the MBHO the MBHO has failed substantially to carry out the
      material terms and conditions of this contract, the ADMINISTRATION may
      terminate this contract at anytime, as provided in Section 10.1, above.

2.    In the event that there is non-compliance by the MBHO with any specific
      clause of this contract, the ADMINISTRATION will notify the MBHO in
      writing, indicating the aspects(s) of non-compliance. The MBHO will be
      granted the opportunity to present and discuss its position regarding the
      issue within thirty (30) days from the date of the notification. After
      considering the allegations presented by the MBHO following adequate
      hearing and the opportunity to present all necessary evidence in support
      of its position, and the ADMINISTRATION formally determines that there is
      a non-compliance, at the discretion of the ADMINISTRATION, this contract
      may be cancelled by giving thirty (30) days prior written notice before
      the effective date of cancellation.

3.    In the event that the MBHO does not remedy, correct or cure the material
      deficiencies noted in the Plan Compliance Evaluation Report, as provided
      for in Article XVII of this contract, and following the opportunity of an
      adequate hearing and the presentation of evidence in support of its
      position, and the ADMINISTRATION confirms the deficiency, then at the
      discretion of the ADMINISTRATION this contract may be cancelled by giving
      thirty (30) days prior notice.

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<PAGE>

4.    If the MBHO were to be declared insolvent, files for bankruptcy or is
      placed under liquidation, the ADMINISTRAT1ON shall have the option to
      cancel and immediately terminate this contract. In the event of this
      happening an enrollee will not be liable for payments under this
      contract.

5.    In the event that this contract is terminated, the MBHO shall promptly
      provide the ADMINISTRATION all necessary information for the reimbursement
      of any pending and outstanding Claims. The MBHO hereby recognizes that in
      the event of termination under this Article it shall be bound to provide
      reasonable cooperation to the ADMINISTRATION beyond the date of
      termination in order to properly effect the transition to the new MBHO
      taking over the region covered by this Contract. This obligation to
      reasonably cooperate shall survive the date of said effective termination,
      at the ADMINISTRATION' discretion.

6.    The MBHO agrees and recognizes that in the event there are not sufficient
      funds designated for the payment of capitation, the ADMINISTRATION
      reserves the right to terminate this contract, effective ninety (90) days
      after prior written notification. Under such conditions, the MBHO may also
      opt to terminate this contract with thirty (30) days notice and enter into
      the sixty (60) day Transition Period.

                                 ARTICLE XXXIII
                               TRANSITION CLAUSE

1.    In the event that the contract is terminated, the MBHO will continue to
      provide services for a reasonable term to guarantee the continuance of
      services until the ADMINISTRATION has made adequate arrangements to
      continue the rendering of mental health care services to beneficiaries.
      The duration of such term will not exceed sixty (60) days and the PMPM
      shall be agreed upon by the MBHO and the ADMINISTRATION.

2.    Upon the expiration of the contract, the MBHO will provide the
      ADMINISTRATION with the historical/utilization data of services rendered
      to beneficiaries in the area/region, in order to prevent fraud and double
      billing of services by the incoming MBHO.

3.    Any MBHO phasing out of a Health Region will guarantee payment for
      services rendered to beneficiaries under the previous contract. Failure to
      do so, shall entail in accordance with the fair hearing process
      established on Article XXXII, the retention of a determined amount from
      the capitation payment of the MBHO's Health Region/Area Contract. The
      amount to be retained shall be sufficient to cover the amount owed.

                                       76
<PAGE>

                                 ARTICLE XXXIV
                             THIRD PARTY DISCLAIMER

1.    None of the obligations, covenants, duties, and responsibilities incurred
      or assumed under the present Contract, the Request For Proposal, Proposal,
      the representations and assurances provided at the clarification meeting
      held on June 11, 2001, by either: (i) the MBHO towards the ADMINISTRATION
      and any governmental agencies, or (ii) the ADMINISTRATION towards the
      MBHO, shall be deemed as the assumption by the MBHO or the ADMINISTRATION,
      as the case might be, of any legal liability or responsibility towards a
      third party in the event that a negligent or intentional injury,
      malpractice, damage or wrongdoing, or any harm whatsoever is incurred by
      or caused by the MBHO and/or the MBHO's participating providers.

                                  ARTICLE XXXV
                        PENALTIES AND SANCTIONS CLAUSES

1.    In the event that the MBHO does not furnish the ADMINISTRATION with any
      kind of monthly reports related to the gathering and reporting of
      encounter information, the ADMINISTRATION may retain one monthly
      capitation for each month in default said retention to be effective for
      the subsequent month after the default. Once the MBHO complies with said
      requirement, the amount retained will be fully paid to the MBHO, within
      five (5) days after receiving the required reports for the subsequent
      month.

2.    In the event that the MBHO does not comply with its obligation related to
      the monthly gathering and accurate reporting of encounter information,
      according to Article XV of this contract, the ADMINISTRATION may retain
      one monthly capitation payable to the MBHO for each month in default,
      provided:

      a.    the ADMINISTRATION gives, within ten (10) working days after receipt
            of the monthly report, written notification by certified mail, or
            personally hand delivers said notification to the MBHO of the
            non-compliance and the reasons thereof; and
      b.    the ADMINISTRATION grants ten (10) working days for the MBHO to cure
            the default; and
      c.    the MBHO fails to correct it within said term.

      Whenever as the above events take place, the ADMINISTRATION may retain one
      monthly capitation payment for each month in default. Retention will be
      effective ten (10) working days after the notice of non-compliance. Once
      the MBHO corrects the problem, at the satisfaction of the ADMINISTRATION
      and

                                       77
<PAGE>

      according to Article XV of this contract, the amount retained will be
      fully paid to the MANAGED BEHAVIORAL HEALTH ORGANIZATION (MBHO), within
      five days after receiving full and complete reports for the subsequent
      month.

3.    For the purpose of subparagraphs 1 and 2, above, default is defined as the
      noncompliance by the MBHO of the reporting requirements established for
      the gathering and reporting of encounter information as established in
      Article XV of this contract, or when the MBHO does not submit the reports
      within the established term set in this contract.

4.    A.    Civil Monetary Penalties: In the event that there is a
            non-compliance with Article VI, XII, XVI, XVII and/or with any
            specific clause of this contract or the MBHO engages in any of the
            following practices:

                  (a)   Fails to substantially provide medically necessary
                        services to enrollees under this contract;
                  (b)   imposes on enrollees charges in excess of the ones
                        permitted under this contract;
                  (c)   discriminates among enrollees on the basis of their
                        health status or requirements for health care (such as
                        terminating an enrollment or refusing to reenroll)
                        except as permitted under the Program or engages in
                        practices to discourage enrollment by recipients whose
                        medical condition or history indicates need for
                        substantial medical services;
                  (d)   misrepresents or falsifies information that is furnished
                        to CMS, to the ADMINISTRATION, to an enrollee, potential
                        enrollee or provider of services;
                  (e)   distributes, directly or indirectly through any agent,
                        marketing material not approved by the ADMINISTRATION,
                        or that contains false or misleading information;
                  (f)   Fails to comply with the requirements for physician
                        incentive plans in section 1876 (i) (8) of the Social
                        Security Act, and at 42 CFR 417.479, or fails to submit
                        to the ADMINISTRATION its physician incentive plans as
                        requested in 42 CFR 434.70

      The ADMINISTRATION will notify the MBHO in writing, the findings of the
      violation and the impending intention to impose intermediate sanctions for
      each violation which could consist of: monetary penalties at the
      discretion of the Administration may range from five hundred dollars $500
      to twenty five thousand dollars $25,000; or the resolution of the contract
      and temporary management; suspension, and/or with-holding payments, which
      may range from a percent amount, or more than one monthly payment. The
      imposition of sanctions will depend on the extent and severity of the
      actions.

                                       78
<PAGE>

      At the sole discretion of the ADMINISTRATION and after affording the MBHO
      due process to submit a corrective action as established in paragraph (B),
      below, the ADMINISTRATION will deduct any amount it may deem adequate from
      the capitation payments or any other administrative items of said
      payments.

      The Office of the Inspector General may impose civil money penalties of up
      to $25,000.00 in addition to, or in lieu of each determination by the
      ADMINISTRATION, or CMS, for non-compliance conduct as set forth on
      subparagraphs (a) through (f).

The Secretary of the Department of Health and Human Services may seek the
enforcement of felony charges, for violation regarding subparagraph (b), above.

      B.    The MBHO will have the right to present and discuss its position
            regarding the ADMINISTRATION'S finding within thirty (30) days from
            the receipt of the notification. After such period expires the
            Administration will issue its decision regarding the contemplated
            sanctions which could be (i) let stand the initial determination,
            (ii) modify the sanction or (iii) eliminate the sanction if the MBHO
            has taken affirmative corrective actions. Upon notifying the MBHO of
            the final decision, if in disagreement, the MBHO will have (30) days
            to request a hearing before the Administration. Upon the expiration
            of the thirty (30) days without invoking a formal hearing, or after
            the celebration of a hearing and after issuance of findings and
            recommendations of the hearing examiner, the decision will then
            become final, subject to the appeal process provided in section 12,
            Art. VI of Law 72, September 7,1993, as amended.

      C.    The ADMINISTRATION, shall appoint temporary management only if it
            finds that the MBHO has egregiously or repeatedly engaged in any of
            the stated practices on paragraph (A) of this article; or places a
            substantial risk on the health of enrollees; or there is a need to
            assure the health of an organization's enrollees during an orderly
            termination, reorganization of the MBHO or while improvements are
            being made to correct violations. The temporary management may not
            be removed until the MBHO assures the ADMINISTRAT1ON that the
            violations will not recur.

5.    If a MBHO is found to be in non-compliance with the provisions on ARTICLE
      VII concerning affiliation with debarred or suspended individuals, the
      ADMINISTRATION:

            a)    Shall notify the Secretary of non-compliance;

            b)    May continue the existing contract with the MBHO, unless the
                  Secretary (in consultation with the Inspector General of the
                  Department of Health Services directs otherwise); and,

                                       79
<PAGE>

            c)    May not review or otherwise extend the duration of an existing
                  contract with the MBHO unless the Secretary (in consultation
                  with the Inspector General of the DHHS) provides to the
                  ADMINISTRATION and to Congress a written statement describing
                  compelling reasons that exist for renewing or extending the
                  contract.

6.    Notwithstanding the provisions set in this Article, the ADMIN1STRATION
      reserves the right to terminate this contract, as established in
      Article XXXIII.

                                 ARTICLE XXXVI
                               NOTICE REQUIREMENT

Any notices to the given by the Parties under this Agreement will be
communicated in writing by certified mail, receipt requested and addressed as
follows:

      1.    ADMINISTRACION DE SEGUROS DE SALLUD DE P.R.
            ATTN: MR. ORLANDO GONZALEZ RIVERA
            EXECUTIVE DIRECTOR
            P.O. BOX 9024264
            SAN JUAN, P.R. 00902-4264

      2.    APS HEALTHCARE PUERTO RICO, INC
            ATTN:REMEDIOS RODRIGUEZ
            PRESIDENT
            2 CHARDON AVE.
            ANNEX BUILDING, 2ND FLOOR
            HATO REY, P.R. 00918

                                 ARTICLE XXXVII
                              HOLD HARMLESS CLAUSE

1.    The MBHO warrants and agrees to indemnify and save harmless the
      ADMINISTRATION from and against any loss or expense by reason of any
      liability imposed by law upon the ADMINISTRATION and from and against
      claims against the ADMINISTRATION for damages because of bodily injuries,
      including death, at any time resulting there from, accidents sustained by
      any person or persons on account of damage to property arising out of or
      in consequence of the performance of this contract, whether such injuries
      to persons or damage to property are due or claimed to be due to any
      negligence of the MBHO or the MBHO's participating providers, their
      agents, servants, or employees or of any other person.

                                       80
<PAGE>

2.    The MBHO warrants and agrees to purchase insurance coverage to include
      Contractual Liability Coverage incorporating the obligations herein
      assumed by the MBHO with limits of liability which shall not be less than
      one (1) million dollars with said insurance coverage providing for the
      MBHO's obligation and the insurance company of the MBHO to defend and
      appear on behalf of the ADMINISTRATION in any and all claims or suits
      which may be brought against the ADMINISTRATION on account of the
      obligations herein assumed by the MBHO.

                                ARTICLE XXXVIII
               CENTER OF MEDICARE AND MEDICAID SERVICES CONTRACT
                                  REQUIREMENTS

The ADMINISTRATION and the MBHO agree and recognize that guidance and directives
from the Center of Medicare and Medicaid Services (CMS) are incorporated in
contracts subject to its approval, such as the present one, and that they
constitute binding obligations on the part of the MBHO.

                                 ARTICLE XXXIX
                                 FORCE MAJEURE

Whenever a period of time is herein prescribed for action to be taken by the
MBHO, the MBHO shall not be liable or responsible for, and there shall be
excluded from the computation for any such period of time, any delays due to
strikes, acts of God, shortages of labor or materials, war, terrorism,
governmental laws, regulations or restrictions or any other causes of any kind
whatsoever which are beyond the control of the MBHO.

                                   ARTICLE XL
                                YEAR 2000 CLAUSE

The parties hereby assure that all hardware and software that it uses with
Agreement are Year 2000 Compliant in accordance to CMS's Year Compliance
definitions as stated in the RFP. The Parties acknowledge that the provision is
an essential condition to this Agreement.

                                  ARTICLE XLI
                          FEDERAL GOVERNMENT APPROVAL

1.    Inasmuch as it is a requirement that the Center of Medicare and Medicaid
      Services (CMS) approves this contract in order to authorize the use of
      federal funds to finance the mental health and substance abuse services
      contract, the

                                                            [SEAL]
                                              ADMINISTRACION DE SEGUROS DE SALUD
                                                       Contrato Numero
                                                            02-033
                                                            ------

                                       81
<PAGE>

      same may be subject to modifications in order to incorporate or modify the
      terms and conditions of this contract.

2.    Any provision of this contract which is in conflict with any Federal Laws,
      Federal Medicaid Statutes, Health Insurance Portability and Accountability
      Act, Federal Regulations, or CMS policy guidance, as applicable, is
      hereby amended to conform to the provisions of those laws, regulations,
      and Federal policy. Such amendment of the contract will be effective on
      the effective date of the statutes or regulations necessitating it, and
      will be binding on the parties even though such amendment may not have
      been reduced to writing and formally agreed upon and executed by the
      parties.

                                  ARTICLE XLII
                                ENTIRE AGREEMENT

The parties agree that they accept, consent and promise to abide by each and
every one of the clauses contained in this contract and that the contract
contains the entire agreement between the parties and in order to acknowledge
so, they initial the margin of each of the pages and affix below their
respective signatures, in San Juan, Puerto Rico, THIS 10TH DAY OF OCTOBER, 2001.

/s/ Orlando Gonzalez Rivera
-------------------------------
ORLANDO GONZALEZ RIVERA
EXECUTIVE DIRECTOR
PUERTO RICO HEALTH INSURANCE
INSURANCE ADMINISTRATION

/s/ Remedios Rodriguez
-------------------------------
REMEDIOS RODRIGUEZ
PRESIDENT AND CEO OF PUERTO RICO DIVISION
APS HEALTHCARE PUERTO RICO, INC.

                                                            [SEAL]
                                              ADMINISTRACION DE SEGUROS DE SALUD
                                                       Contrato Numero
                                                            02-033
                                                            ------

                                       82
<PAGE>

                                   ADDENDUM I

                                BENEFITS COVERED
                                    FORMULARY

<PAGE>

ADDENDUM I

A. SERVICES COVERED

A. SUMMARY OF MENTAL HEALTH SERVICES COVERED:

      1.    Assessment, screening and treatment to individuals, couples,
            families and groups.

      2.    Ambulatory psychiatric and psychological services and substance
            abuse.

      3.    Partial hospitalization services.

      4.    23 hour stabilization services.

      5.    Psychiatric hospitalization services.

      6.    Ambulatory and hospitalized detoxification services and treatment.

      7.    Detoxification services for beneficiaries intoxicated with drugs or
            substances.

      8:    Medications long lasting clinics (prolixin, haldol, etc.)

      9.    Ambulance services and patient liaison when medically necessary.

      10.   Education and prevention services in collaboration with Department
            of Health, ASSMCA and PRHIA.

      11.   Intensive ambulatory mental health and substance abuse services
            (IOP).

      12.   Emergency services and crisis intervention services twenty four (24)
            hours and seven (7) days a week.

      13.   Pharmacy coverage and medications access to prescriptions no more
            than twenty (24) hours.

      14.   Clinical laboratories related to mental health and substance abuse
            services when medically necessary.

      15.   Homebound services as determined appropriate by the MBHO.

B. DESCRIPTION OF MENTAL HEALTH SERVICES

The MBHO will collaborate with the Department of Health, ASSMCA, and the
ADMINISTRATION to provide for a preventive mental health program with primary
emphasis on the provision of mental health services.

In cooperation with the MBHO, ASSMCA and the ADMINISTRATION will develop a
surveillance methodology to identify compliance with this program.

      1.    The MBHO will develop and effectively implement a case management
            system in order to monitor high-risk mental health

<PAGE>

            cases and attend to the covered mental health care needs of the
            beneficiaries and dependents within said category.

      2.    INTENSIVE AMBULATORY MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES: For
            cases referred by the participating provider who intervened in the
            diagnosis and primary treatment phase, in accordance with Law 408 of
            October 2, 2000 parity provisions.

      3.    PARTIAL HOSPITALIZATION: For cases referred by the psychiatrist who
            intervened in the diagnosis and primary treatment, in accordance
            with Law 408 of October 2, 200Q parity provisions.

      4.    HOSPITALIZATION: For cases that present mental health pathology
            other than substance abuse, when referred by the psychiatrist who
            intervened in the diagnosis and primary treatment phase, in
            accordance with Law 408 of October 2, 2000 parity provisions.

      5.    SUBSTANCE ABUSER'S DETOXIFICATION, TREATMENT AND REHABILITATION
            SERVICES: Includes hospitalization and partial hospitalization, in
            accordance with Law 408 of October 2, 2000 parity provisions.
            Diagnostic, ambulatory and maintenance services for substance
            abusers are covered.

      6.    DETOXIFICATION: Services for the detoxification of intoxicated
            beneficiaries secondary to substance abuse, may or may not be a
            suicide attempt and/or accidental intoxication shall be covered
            without limitations.

      7.    ALCOHOLISM AND DRUG ABUSE: Service for the treatment of alcoholism
            and drug abuse.

      8.    The MBHO will ensure within the Managed Care Model the promotion,
            coordination for continuance of therapeutic services that may be
            needed by beneficiaries in order to prevent the remission or
            reincidence of conditions such as: substance abuse problems,
            suicidal attempts, alcoholism.

C. DIAGNOSTIC TESTS AND PROCEDURES

      1.    Clinical Laboratory Tests;

      2.    Electroencephalograms;

      3.    Clinical laboratories required to be processed out of P.R. as
            medically necessary, case by case.

      4.    Other tests and procedures medically necessary to make an
            appropriate mental health diagnosis.

<PAGE>

D. EMERGENCY ROOM SERVICES

      No pre-authorization or pre-certification will be required for the first
      (24) visit hours of access services.

            1.    PSYCHIATRIC EVALUATIONS.

            2.    STABILIZATION SERVICES AND OTHER, NECESSARY DURING PSYCHIATRIC
                  EMERGENCIES.

            3.

            4.    LABORATORY TESTS AS ORDERED BY THE PSYCHIATRIC PROFESSIONAL.

            5.    MEDICINES AND INTRAVENOUS SO!UTICNS: Used while in the
                  Emergency Room.

E. PRESCRIPTION DRUGS SERVICES

The PRHIA will maintain its Pharmacy Benefits Manager and will be the only
authorized party to receive the benefits from the discounts and rebates that
result from the direct negotiations with pharmaceutical companies according to
the agreements, terms and conditions adopted with the MBHO and set forth on this
contract. The PBM on behalf of the PRHIA, will be responsible with the
Administration, ASSMCA and the MBHO to maintain an actualized formulary which
will effectively address the beneficiaries needs.

The pharmacy benefits shall be continued to be distributed in accordance with
the established distribution system, as agreed under the terms of this contract.

The proposed formulary included as part of this addendum will serve as guide in
the provision of pharmacy benefits.

Said formulary pursues as one of its main goals and objectives, the improvement,
actualization and accomplishment of cost- effective prescription utilization
program within the health reform program

PHARMACOLOGICAL AND THERAPEUTIC COMMITTEE:

      The PRHIA will maintain a structure and functioning Therapeutic and
      Pharmacy Committee, which will include the active participation of the
      PRHIA, its PBM, ASSMCA's and the MBHO's representation. Participation of
      the medical mental health community, insurance industry, providers and
      mental health professionals will also be accounted. The PRHIA will
      maintain and provide technical support, supervision administrative
      structure and task to be

<PAGE>

      carried out by the Committee. The Committee will adopt and document the
      following information:

            a)    Objectives and initiatives

            b)    Members - name, titles, affiliation, role within the committee

            c)    Meetings - frequency, written and dated minutes describing
                  Committee's decisions, actions and determinations.

            d)    Monthly and annual progress reports related to the
                  assessments, studies performed by the Committee related to the
                  utilization and medications.

            e)    Representatives appointments-MBHO's and other groups active
                  participation in meetings, initiatives and processes to be
                  performed by the Committee.

The Committee will develop:

UTILIZATION AND EVALUATION PROGRAMS OF MEDICINES ("DUE") for evaluation of
pharmacological utilization. (DUE). These programs shall be retrospective,
concurrent or prospective.

INITIATIVES FOR THE EVALUATION OF QUALITY MONITORING OF MANAGED CARE
("OUTCOMES"). The Committee will establish and account strategies and
initiatives carried out to identify, measure and evaluate the final outcomes of
managed care to beneficiaries during the use of medicines. These strategies will
pursue that medicine utilization is most effective in the treatment of chronic
or acute conditions, but also have a positive effect in improving and
maintaining, in a long term, the health and the quality of managed care of
patients.

COST-EFFECTIVE EVALUATION PROGRAM INITIATIVES. The Committee will establish
strategies and initiatives for the pharma-economic evaluation and monitoring of
medicines identified through indicators. Indicators to be considered shall
include unsuccessful therapies, unexpected readmissions, bacterial resistance to
antibiotics treatments, utilization indexes in emergency rooms, multiple
trademark prescriptions within an equivalent therapeutic type, etc.

The PRHIA will determine and establish required reports to be submitted
according with the applicable compliance guidelines and directives that
demonstrates the compliance with the accreditation requirements established by
the National Committee for Quality Assurance (NCQA) and or the Utilization
Management Accreditation Committee (URAC).

<PAGE>

PROPOSED FORMULARY

      The formulary adopted by the PRHIA shall serve as guideline for the
      provision of pharmacy benefits to be rendered to the health reform plan
      beneficiaries. It shall offer drugs and medications that include all
      therapeutic types for mental pathologies found in patients covered under
      the Puerto Rico Health Reform Plan.

      a.    The Administration will establish an active process for revising on
            a continuous basis the medicines included on the adopted Formulary
            which will be required to the selected MBHO. It will also evaluate
            the future inclusion of new medicine or the remotion of medicines
            from the formulary. Considering the dynamic nature of this process,
            the Administration could require the inclusion or exclusion of
            medicines as changes and advances affect the standard practice for
            the treatment of conditions.

      b.    No MBHO can establish a different formulary from the one included in
            this addendum nor limit in any way the drugs and medications
            included in the formulary.

      c.    In the event patients need a drug that is not on the formulary, the
            MBHO will follow the usual procedure for obtaining the drug not
            included. This procedure will consider the merits on a case by case
            basis and shall take in consideration the following information:

                 i.    Drug contraindications.

                 ii.   History of adverse reaction to the drug as appears in the
                       forniulary.

                 iii.  Therapeutic failures related to available alternatives in
                       the formulary.

                 iv.   Inexistence of therapeutic alternative in the formulary.

      d.    For acute conditions, the amount of medication to be dispensed shall
            be limited to the needed therapy, but never for more than thirty
            (30) days. When medically necessary, additional prescriptions are
            oovered.

      e.    For chronic conditions (maintenance), the amount of the medication
            to be dispensed will be limited to a maximum of thirty (30) days. By
            prescribing physician recommendation, each prescription may be
            repeated up to six (6) times. When medically necessary, additional
            prescriptions are covered.

<PAGE>

      f.    The indications on prescriptions issued for treatment of children
            with Special Health Care Needs will indicate clearly the (30) day
            coverage therapy sand that it can be repeated up to three (3) times.
            When medically necessary additional prescriptions will be covered.

      g.    The use of bioequivalent medications and drugs approved by the FDA
            and local regulations is authorized, unless contraindicated for the
            beneficiary by the physician or dentist who prescribed the
            medication.

      h.    The absence of bioequivalent medications in stock does not exonerate
            the Pharmacist from dispensing the medication nor does it entail the
            payment of additional surcharges by beneficiaries. Brand name drugs
            will be dispensed if the bioequivalent is not available at the
            pharmacy.

      i.    All prescriptions shall be filled and dispensed at a participating
            pharmacy properly licensed under the laws of Puerto Rico freely
            chosen by the beneficiary.

      j.    The right to choose entails availability of a determined number of
            pharmacies in each county in order to be invoked and exercised.

      k.    All prescriptions shall be dispensed contemporaneously with the date
            and hour that the beneficiary receives the prescription and requests
            that it be dispensed.

F. AMBULANCE SERVICES

      In emergency cases, ground, maritime and aerial ambulance services are
      covered within the territorial limits of Puerto Rico. Pre-authorization or
      pre-certification will be required in order to access these services.

G. OTHER SERVICES

      Services to Covered Persons with Dual Medical and Psychiatric and/or
      Chemical Dependency Diagnoses:

      1.    When a Covered Person's condition requires treatment for both
            medical and mental health or substance abuse problem, MBHP shall
            only be responsible for providing alcohol, drug, and mental health
            services covered by the coverage plan, including provision of any
            necessary psychiatric services for treatment of those mental health
            and/or alcohol and drug dependency problems.

      2.    When a Covered Person is hospitalized, the Healthcare Refor and/or
            MCO shall remain responsible for providing medical services and
            supplies and shall bear the cost of such services and supplies,

<PAGE>

            When a Covered Person is. hospitalized in a medical/surgical
            hospital for a medical condition and psychiatric consultation is
            requested, MBHP shall be responsible only for the provision of
            mental health and/or alcohol and drug dependency services.

      3.    When a covered Person is hospitalized in a mental health facility
            and requires a medical consultation, MBHP is not responsible for the
            cost of the medical consultant or any tests or therapy ordered by
            the medical consultant. If the MBHP physician requests the transfer
            of patient to a medical surgical facility, the concurrence of The
            Healthcare Reforms Medical Director or his/her designee is required.

B. EXCLUSIONS FROM THE MENTAL HEALTH COVERAGE

            a. Services rendered while the beneficiary is not covered.

            b. Services which result from illnesses or injuries not covered.

            c. Services resulting from automobile accidents which are' covered
            by the "Administracion de Compensaciones por Accidentes de
            Automoviles (ACAA)".

            d. Work place accidents covered by the "Corporacion del Fondo del
            Seguro del Estado".

            e. Services covered by any other insurer or party that has the
            primary responsibility (other party liability).

            f. Services for the convenience of the patient when it is not
            medically necessary.

            g. Hospitalization for mental health services which can be rendered
            in an ambulatory setting.

            h. Expenses for services and/or materials for the comfort of the
            patient, such as telephone, television, admission kit, etc.

            i. Services rendered by extended family members of patient (parents,
            offspring, siblings, grandparents, grandchildren, spouse, etc.).

            j. Laboratories for which processing is not available in Puerto Rico
            and that have to be sent outside of Puerto Rico for processing.

<PAGE>

            k. Services, diagnostic tests and/or treatments ordered and/or
            provided by naturopaths, naturists, iridologists, chiropractors
            and/or osteopaths.

            l. Mental health treatments, diagnostic tests ordered or treated by
            natural medicine professionals, iridologist or osteopaths.

            m. Somnography test.

            n. Services which are not reasonable nor required according to the
            accepted standards of medical practice or services provided in
            excess of those normally required for the prevention, diagnosis, and
            treatment of mental illness and substance abuse addictions.

            o. New and/or experimental procedures which have not been approved
            by the ADMINISTRATION for theft inclusion as benefits in the mental
            coverage of the program.

            p. Expenses incurred in payments made by beneficiaries to
            participating providers that according to the terms of the program,
            the beneficiary was not supposed to pay.

            q. Services ordered and/or rendered by non-participating providers,
            except in cases of emergencies/immediate need or previously
            authorized by the MBHO.

            r. Mental health services received outside of the territorial limits
            of the Commonwealth of Puerto Rico.

            s. Expenses incurred for the treatment of mental health conditions,
            resulting from procedures or benefits not covered under this
            program.

            t. Court ordered or voluntary evaluations for legal purposes only
            are not required, unless medically necessary.

            u. Psychiatric and psychological examinations, testing or treatment,
            services or supplies for purposes of obtaining or maintaining
            employment, disability determinations, or insurance or relating to
            judicial and administrative proceedings.

            v. Mental health services, which are not medically necessary or not
            required in accordance with the accepted standards of medical
            practice.

<PAGE>

                                   ADDENDUM II

                            MBHO BENEFICIARIES MANUAL

<PAGE>

<PAGE>

Guia del Suscriptor del Plan de Seguros del Estado Libre Asociado de Puerto Rico

================================================================================
                    ?Como Recibir Servicios de Salud Mental?
================================================================================

APS Healthcare de Puerto Rico (APSH-PR) coordinara los servicios de salud mental
y abuso de sustancias para los suscriptores del Plan de Salud del Gobierno de
Puerto Rico de la Region Central, Noroeste y al area Sureste. APSH- PR ha
brindando estos servicios en Puerto Rico desde el 1999, en las Region Central y
Sureste de Puerto Rico. Usted puede recibir servicios:

[GRAPHIC       o    Por recomendacion de su medico primario.
OF PHONE]      o    Por telefono, 24 horas al dia todos los dias a traves del 1-
                    800-503-7929.

Dentro de los servicios que usted puede recibir se encuentran:

      o     Tratamiento de salud mental para individuos, parejas y familias.

      o     Hospitalizacion para casos referidos por el psiquiatra.

      o     Servicio de desintoxicacion, tratamiento, y rehabilitacion por abuso
            de drogas.

      o     Tratamiento de alcoholismo.

<PAGE>

EC
10/16/01

<PAGE>

Guia del Suscriptor del Plan de Seguros del Estado Libre Asociado de Puerto Rico

--------------------------------------------------------------------------------
                           Servicios de Salud Mental
--------------------------------------------------------------------------------

      o     Evaluacion y tratamiento de servicios de salud mental por
            profesionales en salud mental a individuos, parejas, familias y
            grupos.

      o     Servicios psiquiatricos intensivos ambulatorios siempre que exista
            necesidad medica y cuando son referidos por psiquiatras con un
            diagnostico y el inicio del tratamiento para el paciente.

      o     Hospitalizacion parcial siempre que exista necesidad medica y cuando
            es referida por un psiquiatra con un diagnostico y el inicio del
            tratamiento.

      o     Hospitalizacion para casos que presenten patologia mental no
            relacionada con el abuso a las sustancias, cuando son referidos por
            un psiquiatra con un diagnostico y el inicio del tratamiento del
            paciente.

      o     El tratamiento y la rehabilitacion relacionada con el abuso a las
            sustancias. El diagnostico y el seguimiento son cubiertos, siempre
            que exista necesidad medica. Un maximo de 30 dias por ano. Un (1)
            dia de hospitalizacion es equivalente a tres (3) dias de
            hospitalizacion parcial.

      o     Desintoxificacion para suscriptores con intoxificacion secundaria
            por abuso de sustancias e intentos de suicidio o envenenamiento
            accidental: No tiene limitaciones.

      o     APS Healthcare de PR sera responsable del tratamiento de alcoholismo
            y adiccion a drogas secundario a problemas de salud fisica.

Otros Servicios

      o     Laboratorios asociados con salud mental y abuso de sustancias cuando
            se prescribe por un psiquiatra y exista necesidad medica.

      o     Servicios de ambulancias para condiciones causadas por el
            alcoholismo y adiccion a drogas.

<PAGE>

EC
10/16/01

<PAGE>

     Guia del Suscriptor del Plan tie Seguros del Estado Libre Asociado de
                                  Puerto Rico

      o     Cuidado de la salud mental y conductual en el hogar para
            suscriptores encamados con un diagnostico de salud mental.

      o     Servicios sicologicos para evaluacion de suscriptores con patologia
            o trauma agudo.

<PAGE>

EC
10/16/01

<PAGE>

                                  ADDENDUM III

                            MBHO GRIEVANCE PROCEDURE

<PAGE>

APS HEALTHCARE DE PUERTO RICO
GRIEVANCES APPEALS PROCESS

To assure for APS Healthcare Puerto Rico, Inc. (APSH PR) members and
practitioners their right to appeal grievances determination in a fair and
timely manner, consistent with state, federel and accreditation agency(s)
requirements.

DEFINITIONS:

APPEAL: A request, written or verbal, from a customer for APSH PR to change a
decision it has made in response to a grievance.

GRIEVANCE: A written complaint from a member expressing dissatisfaction with:

o     Any aspect of the Plan (AFSH PR)

o     Any request to review a claim not paid

o     Written appeal to a previous determination of a verbal complaint.

URGENT GRIEVANCE: A written complaint from a member expressing dissatisfaction
with:

o     Any request to reconsider as adverse initial determination (denial of
      service)

o     Written appeal to a previous determination of a urgent complaint that, if
      left unresponded to, has the potential to become an emergency. All
      grievances triaged as "urgent" will be fully responded to within 48 hours
      of APSH PR notification of the complaint.

PROCEDURE:

LEVEL I APPEALS

1.    All Level I complaint appeals, received either orally or in writing, are
      forwarded to the Quality Improvement Department and logged by the Client
      Services Specialist on the Complaint Appeals Log, including the substance
      of the appeal and the date received.

2.    A letter of acknowledgment is sent to the appellant within five (3)
      working days of receipt that notifies them of the appeals process.

3.    The CSS will forward to the appropriate department for resolution. The CSS
      will be responsible for the follow up to assure a timely resolution.

4.    Once a resolution has been reached, the support department documents in
      writing its answer. The appeal is returned to the Client Services
      Specialist or designee who will notify the appellant in writing of the
      resolution within 5 working days of the decision which includes their
      right to appeal further, as appropriate. Written resolutions will be sent
      to the provider using the english language. For the members, the written
      respond will be sent using the spanish language. A copy of the resolution
      will be address to the health plan.

5.    The Client Services Specialist or designee documents the date of
      resolution and the disposition on the Customer Services Modules and
      Grievance Appeals Log.

<PAGE>

LEVEL II APPEAL

1.    A Level II Appeal is offered when a Level I Appeal has been accessed and
      the appellant is not satisfled with the outcome and requests further
      action.

2.    All Level I complaint appeals, received either orally or in writing, are
      forwarded to the Quality Improvement Department and logged by the Client
      Services Specialist or designee on the Grievance Appeals Log, including
      the substance of the appeal and the date received.

3.    A letter of acknowledgment is sent to the appellant within five (3)
      working days of receipt that notifies them of the appeals process. The
      health plan is also notified about the appeal.

4.    The grievance is forwarded to the Member Service Committee or Provider
      Services Appeals Sub-committee (PSAS) (consisting of
      multi-disciplinary/inter-departmental internal APS-PR staff and network
      providers/PA's who have had no previous involvement in the case), it
      depends of the appelled issue.

5.    The appellant may participate telephonically or in person in the process
      upon their request. The APS-PR Medical Director/PA designee has the
      overriding vote on this committee.

6.    Once a resolution has been reached, the complaint is returned to the
      Client Services Specialist or designee who will notify the appellant in
      writing of the resolution within five (5) working days of the decision
      which includes their right to appeal further, as appropriate. Written
      resolutions will be sent to the provider using the English language. For
      the members, the written respond will be sent using the Spanish language.
      A copy of the resolution will be address to the health plan.

7.    The Client Services Specialist or designee documents the date of
      resolution and the disposition on the Grievances Appeals Log and on the
      Customer Services Module.

8.    On a monthly basis, the Quality Improvement Committee reviews the types of
      grievances and the timeliness of grievance resolution. The Quality
      Improvement Committee is responsible for analyzing grievance data to
      identify trends and monitor appropriateness of follow up action
      plans/interventions.

LEVEL III APPEAL

1.    Level III Appeals cannot be delegated to APSH PR. All Level III Appeals
      are sent to the health plan.

2.    APSH PR will cooperate with client organizations by forwarding all
      accumulated documentation to them in order to expedite the process.

On a monthly basis, APSH PR will submit to the ASES/AMSSCA a list of all Level I
and II appeals.

<PAGE>

APS HEALTHCARE DE PUERTO RICO
COMPLAINTS MANAGEMENT PROCESS

APSH PR will provide a mechanism to assure that all customer inquiries and
complaints will be resolved in a timely and professional manner. Each inquiry or
complaint received by APSH PR, which can not be resolved in the first contact by
the Member Referral Staff will be referred to the Senior Members Referral Staff
or the Client Services Specialist (CSS's), which will document and track through
completion/resolution.

DEFINITIONS:

INQUIRY: A member's written or verbal request for:

o     Clarification

o     Appointments

o     Explanation of a plan or service

o     Plan Administration

o     Procedures

o     Benefits information

o     Initial determinations

o     Additional Information

COMPLAINT: Dissatisfaction communicated (verbally or in writing) to APSH PR
staff by a member or a member representative when an APSH PR product or service
does not meet expectations, regardless of whether any remedial action is
requested. All complaints that are not triaged as "urgent" will be fully
responded to within 30 days.

PROCEDURES:

1.    Callers to the APSH PR 800 number are instructed to select the appropriate
      routing for their call, including direct access to a CSS.

2.    When the Staff Member determines that the call is making an inquiry, the
      nature of the inquiry will be documented in the Customer Service Module.

3.    The Staff Member receiving the initial call makes every effort to
      personally resolve the inquiry to the satisfaction of the caller at the
      time of the call. If this is accomplished, the staff member indicates that
      in the Customer Service Module that the inquiry was resolved and includes
      the actions taken.

4.    If an inquiry is not resolved or clarifies for the member safisfaction,
      the Staff Member transfers the call or the documented inquiry or complaint
      to the Senior Member Referral Staff or the complaint to the CSS for the
      appropriate manage. Clinical inquiries are referred to the care managers.

5.    The Senior Member Referral Staff or CSS will coordinate a timely response.
      When a resolution is taken, they will confirm the information to the
      beneficiary and document it the Customer Service Module.

<PAGE>

6.    A weekly report will be run to identify the opened cases in the Customer
      Service Module. This report will be use to monitor the unresolved
      inquiries and complaints to warranty a resolution on time to comply with
      the standard resolution time. Critical Quality unresolved issues would be
      referred to the Quality Improvement Committee.

<PAGE>

<PAGE>

                                   ADDENDUM IV

                       PROPOSED INFORMATION REQUIREMENTS
                         AND PRHIA ACTUAL DATA FORMATS

<PAGE>

                            ADDENDUM "IV", EXHIBIT A
           REPORTING BENEFICIARY INFORMATION / REQUIRED DATA ELEMENT

REQUIRED DATA ELEMENTS FOR REPORTING BENEFICIARY INFORMATION

This beneficiary listing shall be submitted to the ADMINISTRATION daily, or as
defined by the ADMINISTRATION. This report shall include, at a minimum, the
following data elements:

30.   Identity of the INSURER providing the report;

31.   Date of information processing;

32.   Process sequence;

33.   Action type;

34.   Contract type;

35.   Beneficiary's membership number;

36.   Primary beneficiary's social security number;

37.   Beneficiary's social security number;

38.   Beneficiary's alternate identification;

39.   Beneficiary's last name(s);

40.   Beneficiary's first name;

41.   Beneficiary's middle name;

42.   Beneficiary's date of birth;

43.   Beneficiary's gender;

44.   Beneficiary's pregnancy factor;

45.   Beneficiary's ethnicity identification code;

46.   Beneficiary's family identification number;

47.   Beneficiary's eligibility starting date;

48.   Beneficiary's eligibility ending date;

49.   Beneficiary's enrollment begin date;

50.   Date of death;

51.   Medicare coverage (A, B, A and B);

52.   Beneficiary's eligibility classification code (i.e. TACI, SSIW, TANF,
      etc.);

53.   Beneficiary's eligibility classification qualifier (i.e. Medically Needy,
      Aged, Blind, etc);

54.   Region Code;

55.   Municipality Code;

56.   Beneficiary's mailing address;

57.   Beneficiary's residence address;

58.   Beneficiary's telephone number;

59.   Beneficiary's new address: or To the extent possible, a statement or
      indicator that the beneficiary's new address is unknown due to mail being
      returned for insufficient address (e.g., undeliverable, no forwarding
      address, etc.) if the beneficiary's new address is unknown;

60.   Date beneficiary moved;

<PAGE>

61.   A statement or indicator whether the beneficiary's new address is within
      the same community service area as the former address or is in a different
      community service area;

62.   Other pertinent information that is known by the INSURER which may have an
      affect on a beneficiary's eligibility or cost sharing status.

<PAGE>

                            ADDENDUM "IV", EXHIBIT B
              PROVIDER ENROLLMENT REPORTING/REQUIRED DATA ELEMENTS

REQUIRED DATA ELEMENTS FOR PROVIDER ENROLLMENT REPORTING

This beneficiary listing shall be submitted to the ADMINISTRATION at regular
intervals, to be defined by the ADMINISTRATION. The reports shall include, at a
minimum, the following data elements:

1.    Provider name;

2.    Provider address, including the address of all service sites operated by
      the provider;

3.    Provider social security or employer I.D. number;

4.    Provider's race and/or national origin;

5.    Provider Specialty;

6.    Provider license number and type of license (if applicable);

7.    Provider numbers used in the plan of other payers, including but not
      limited to, Medicare, Medicaid, other private health plans, etc.;

8.    The identification number that will be used by the INSURER when payment is
      made to the provider (if multiple numbers are used for payments, then item
      seven must carry the old Medicaid or Medicare I.D. number to the extent
      Medicaid or Medicare assigned I.D. numbers for this type provider);

9.    Unique Physician Identifier Number - UPIN (if applicable);

10.   Provider telephone number;

11.   Providers Drug Enforcement Agency (DEA) number (if applicable);

12.   Effective date of participation and closure date of participation (if
      applicable); and

13.   In-Plan/Out-of-Plan lndicator;

FOR REPORTING PROVIDER NETWORK VALIDATION, ALSO INCLUDE THE FOLLOWING:

14.   The provider's service delivery municipality of practice;

FOR DENTISTS AND PRIMARY CARE PROVIDERS (PCP) THE FOLLOWING ADDITIONAL DATA
ELEMENTS ARE REQUIRED:

15.   Is the Dental / PCP's practice closed to new beneficiaries as primary care
      patients;

FOR PRIMARY CARE PROVIDERS (PCPS ONLY) THE FOLLOWING ADDITIONAL DATA ELEMENTS
ARE REQUIRED:

16.   Does the PCP deliver babies;

17.   Does the PCP provide prenatal care;

18.   What is the youngest age each individual PCP will accept as a patient into
      the PCP's practice? (Age zero (00) equates to providing services to
      newborns);

19.   What is the oldest age each individual PCP will accept as a patient into
      the PCP's practice? (Age 99 equates to Age 99 and older); and

20.   How many members has the MCO assigned to each individual PCP for primary
      service delivery?

<PAGE>

                            ADDENDUM "IV", EXHIBIT C
               REPORTING OTHER INSURANCE/REQUIRED DATA ELEMENTS

REQUIRED DATA ELEMENTS FOR REPORTING OTHER INSURANCE

This beneficiary listing shall be submitted to the ADMINISTRATION at regular
intervals, to be defined by the ADMINISTRATION. This report shall include, at a
minimum, the following data elements:

1.    Beneficiary's name;

2.    Beneficiary's address;

3.    Beneficiary's family identification code;

4.    Beneficiary's birthdate;

5.    Beneficiary's social security number;

6.    Beneficiary's group insurance number;

7.    Beneficiary's individual insurance number

8.    Beginning effective date of beneficiary coverage;

9.    Ending effective date of beneficiary coverage (if applicable);

10.   Name of insured policyholder; and

11.   Type of insurance coverage (employer, individual, Medicare, etc.)

12.   Other beneficiary demographic information as necessary

<PAGE>

                            ADDENDUM "IV", EXHIBIT D
           INSTRUCTIONS FOR COMPLETION OF UTILIZATION SUMMARY REPORTS

SERVICE UTILIZATION SUMMARY REPORT

The INSURER will submit quarterly Service Utilization Summary reports based on
the services covered. This report summarizes unduplicated client counts and
provider units of service by major service category.

Data Element Instructions:

1.    REPORT DATE - Enter the ending month, day, and year of the reporting
      period that the data represents.

2.    PLAN NAME - Enter the INSURER name.

3.    ADDRESS - Enter the physical location of the INSURER.

4.    BENEFICIARY CATEGORY - Enter the beneficiary categoies that the data
      represents: e.g., all eligibles. Use a different sheet for data for each
      beneficiary category.

5.    UNDUPLICATED BENEFICIARIES SERVED - Enter the number of unduplicated
      beneficiaries (different clients) served within each of the listed service
      categories.

6.    MCO/MBHO PROVIDED UNITS OF SERVICE - Enter the number of units of service
      within each of the listed service categories that were provided directly
      by the INSURER.

7.    MCO/MBHO PROVIDED SERVICE COST - Enter the cost of services provided
      directly by the INSURER for each of the listed service categories.

8.    TOTAL MCO/MBHO PROVIDED SERVICES COST - Enter the sum of the INSURER
      provided services costs in Column 7 for all of the listed service
      categories.

9.    PURCHASED UNITS OF SERVICE - Enter the number of units of service within
      each of the listed service categories that were purchased from outside
      referral, subcontract, and emergency service vendors by the MCO/MBHO.

10.   PURCHASED SERVICES COST - Enter the cost of the purchased units of service
      for each of the listed service categories.

11    TOTAL PURCHASED SERVICES COST - Enter the sum of the purchased services
      costs in Column 10 for all of the listed service categories.

12.   TOTAL MCO/MBHO PROVIDED AND PURCHASED SERVICES COST - Enter the sum of
      lines 8 and 11.

13.   SERVICE UNIT DEFINITIONS - Please report service units incurred as part of
      the plan's expanded benefits separately:

      HOSPITAL INPATIENT DAYS - The number of beneficiary inpatient days
      sponsored in the period.

      a.    Total number of bed days per thousand beneficiaries per month.

      b.    Number of bed days per thousand beneficiaries per month for adult
            (age 15 or over) medical admissions and pediatric (age birth to one
            (1) year and age 1 to age 14) medical admissions.

<PAGE>

<TABLE>
<S>                                 <C>             <C>               <C>               <C>             <C>
DEDUCTIBLE LEVEL                       0                1                  2                 3                  4

INDIGENCE LEVEL                     0% - 50%        51% - 100%        101% to L3O%      131% to 200%    Public Employees
                                    --------        ----------        ------------      ------------    ----------------

Hospitalization:.
o   For admission                      0              $3.00              $5.00             $15.00            $50.00

Ambulatory Visits:

   o Medical Primary                   0              $1.00              $2.00             $2.00             $3.00

   o Specialists                       0              $1.00              $2.00             $3.00             $7.00

   o Sub-specialists                   0              $1.00              $2.00             $4.00             $10.00

   o Hitech Lab                        0              $0.50              $1.00             $2.00             $0.00

   o Clinical Laboratories             0              $0.50              $1.00             $2.00               20%

   o X Rays                            0              $0.50              $1.00             $2.00               20%

   o Therapy                           0              $1.00              $1.00             $2.00             $5.00

   o Therapy                           0              $1.00              $1.00             $1.00             $5.00

   o Diagnostic
     Special                           0              $1.00              $1.00             $5.00                40%

   o Emergency services                0              $1.00              $2.00             $5.00             $20.00

     Trauma                            0              $0.00              $0.00             $0.00              $0.00

   Medicines
(per prescribed medicine)              0              $0.50              $1.00             $3.00              $5.00 bio-equivalent
                                                                                                              $10.00 branded
</TABLE>

(EXCEPT FOR CHILDREN UNDER TWO (2) YEARS WHICH DO NOT PAY DEDUCTIBLES).

<PAGE>

<PAGE>

      w.    Treatment of chronic pain other than psychotherapy if it is
            determined such pain has a psychological or psychosomatic origin.

      x.    Medical components of organic conditions, including
            neuropsychological testing to determine deficits related to closed
            head injury or other injuries of to the brain; cognitive retraining
            and bio-feedback for medical diagnoses. Even though the MBHO may not
            be responsible for these services, it will assist in the
            coordination of the evaluation and treatment services as requested
            by the Administration.

      y.    Speech therapy.

      z.    Treatment for smoking.

      aa.   Transportation expenses that are not emergency.

      bb.   Custodial Care

      cc.   Educational testing, educational services, psychological testing,
            and neuropsychological testing specifically for the purpose of the
            evaluation, diagnosis, and/or treatment of learning disabilities,
            mental retardation, and/or developmental delays. Even though MBHO is
            not responsible for the costs of these services, MBHO will assist in
            the coordination of the evaluation and treatment services as
            requested by the Healthcare Reform and/or MCO. Treatment of the
            psychological symptoms related to, resulting from, and/of occurring
            concurrently with these disorders will be responsibility of the
            MBHO. Additionally, psychological testing (including
            neuropsychological testing) which is determined to be medically
            necessary and administered as part of a comprehensive diagnostic
            evaluation to determine the presence of a mental disorder will be
            the responsibility of MBHO.

C. MEDICARE COVERAGE

The following factors will be used to determine the coverage offered to those
beneficiaries which are also eligible to Part A or Part A and B coverage of the
Medicare Program.

a.    Beneficiaries with Medicare Part A:

      o     To offer regular coverage of the mental health coverage excluding
            Part A benefits.

<PAGE>

      o     Does not include deductible of Part A.

      o     Payment of the deductibles for the benefits under the mental health
            coverage will be as described in the deductible table applicable to
            all beneficiaries referred to in item D.

b.    Beneficiaries with Medicare Part A and B:

      o     To offer regular pharmacy coverage of the health reform plan.

      o     To include deductible and co-insurance payment of Medicare Part B.

      o     Does not include the deductible payment of Part A.

      o     The deductible payments of the mental health services will be in
            accordance with the table of deductibles set forth:

B. DEDUCTIBLES

1.    The Certified beneficiaries under the Medicaid Program that fall within (0
      through 50%) percent level of indigence are not subject to any of the
      deductible payments set forth.

2.    The deductibles of Public Employees and Pensioners of the Central
      Government are included within the deductible level described as category
      4 as itemized on the table of deductibles set forth.

<PAGE>

      c.    Number of bed days per thousand beneficiaries per month for surgical
            admissions.

      d.    Number of bed days per month per thousand beneficiaries for
            psychiatric admissions.

      e     Average length of stay for full term newborns. Report vaginal and
            C-section deliveries separately.

      f.    Average length of stay for newborns in intensive care settings.
            Report vaginal and C-section deliveries separately

o     HOSPITAL OUTPATIENT SERVICE VISITS OR MENTAL HEALTH PARTIAL PROGRAMS - The
      number of visits by beneficiaries to a hospital outpatient facility. A
      visit is one (1) unit regardless of the number of services received. If a
      physician service is received at an outpatient hospital facility, units
      are reported as physician services (Excludes Emergency visits).

      a.    Average number of visits per thousand beneficiaries per month by age
            group

o     HOSPITAL EMERGENCY ROOM VISITS - The number of emergency service visits to
      a hospital outpatient facility. These units are the same as outpatient
      service visits except the visits for emergencies are reported on this
      line. A unit is a visit, not the number of services received during the
      visit. Physician services received during the visit are reported as
      physician services, which are not discriminated by emergent conditions.

      a.    Average number of visits per thousand beneficiaries per month by age
            group

o     PHYSICIANS, ADVANCED RN PRACTITIONERS, INDEPENDENT LABORATORY AND X-RAY
      SERVICES, DENTAL, VISION, SPEECH AND HEARING, HOME HEALTH, DURABLE MEDICAL
      EQUIPMENT AND MEDICAL SUPPLIES, COMMUNITY CLINICS, COMMUNITY MENTAL HEALTH
      CLINICS - The service unit for these categories is defined as a "Procedure
      Code" for each service. The nomenclature system used generally follows the
      "Relative Value Studies" and "CPT-4" nomenclature systems. Where a single
      procedure code may be reported in multiple units; like anesthesia where a
      unit is 10 minutes, report only one unit per procedure code. Each category
      of provider shall be reported separately.

      a.    Average number of visits per thousand beneficiaries per month by age
            group

o     INDEPENDENT LABORATORY - As previously stated, a unit of service for this
      category is an encounter. It is important to note that these services are
      reported on this line only when provided by a reference laboratory or
      x-ray facility not part of a hospital, outpatient facility, or in a
      doctor's office.

      a.    Average number of visits per thousand beneficiaries per month by age
            group

      PRESCRIPTION DRUGS - Each prescription, not a quantity or dosage measure.
      If a prescription is refillable, each refill provided is one unit.

      a.    Average number of visits per thousand beneficiaries per month by age
            group

<PAGE>

o     PREVENTIVE HEALTH VISITS - One (1) examination. If services are provided
      in addition to the examination during the same visit, the services are
      reported separately in appropriate categories (i.e. physician).

      a.    Average number of visits per thousand beneficiaries per month by age
            group

o     FAMILY PLANNING - A unit of service in this category is defined as
      provision of one (1) or more services. Only one (1) procedure code is used
      to report each defined family planning service. Each time the code is
      used, a unit is reported

      a.    Average number of visits per thousand beneficiaries per month by age
            group

      b.    Average number of visits per beneficiaries per month by sex.

o     TRANSPORTATION - 1) Ambulance emergency transportation. This
      transportation from point of origin to the nearest appropriate facility
      that can handle the medical emergency or transfer between facilities or to
      a trauma center; 2) Ambulance Non-emergency shall be provided when the
      beneficiary's condition is such that the use of any other method of
      transportation is contraindicated; 3) Voluntary transportation service is
      one (1) in which enrollees are transported by private automobile,
      commercial means of transportation to a health care provider for a covered
      service

o     PUBLIC CLINIC VISITS - Units of service equal the number of visits by
      beneficiaries to a Rural Health Clinic. A visit is one (1) unit regardless
      of the number of services received

o     Hospice - For revenue codes 651, 655, and 656 the units will equal the
      number of covered days. For revenue code 652, the units will equal the
      number of covered hours. For revenue code 657, the units will equal the
      number of covered physician services provided (see service unit definition
      for physicians)

o     CHILDREN`S SPECIAL SERVICES - The service unit for these categories is
      defined as a "Procedure Code" for each service. The nomenclature system
      used generally follows the "Relative Value Studies" and "CPT-4"
      nomenclature systems. Where a single procedure code may be reported in
      multiple units; like anesthesia where a unit is 10 minutes, report only
      one unit per procedure code. Each category of provider shall be reported
      separately

      a.    Average number of visits per thousand beneficiaries per month by age
            group

o     Severely and Chronically Mentally Ill - The service unit for these
      categories is defined as a "Procedure Code" for each service. The
      nomenclature system used generally follows the "Relative Value Studies"
      and "CPT-4" nomenclature systems. Where a single procedure code may be
      reported in multiple units; like anesthesia where a unit is 10 minutes,
      report only one unit per procedure code. Each category of provider shall
      be reported separately

      a.    Average number of visits per thousand beneficiaries per month by age
            group

<PAGE>

                ADDENDUM "IV", EXHIBIT E - INDIVIDUAL ENCOUNTER
                        REPORTING/REQUIRED DATA ELEMENTS

REQUIRED DATE ELEMENTS FOR REPORTING INDIVIDUAL ENCOUNTERS

This report shall include, at a minimum, the following data elements:

Common Data Elements                           Discharge Diagnosis
Type of Claim                                  Home Health Specific
Provider Number Servicing                      Attending Physician
Provider Number                                Professional Specific
Primary Care Provider Number                   Referring Provider Number
Beneficiary Number                             Treatment Place
Procedure Code (CPTs and NDCs)                 Anesthesia Units
Procedure Modifier                             Community Health Clinic Specific
Type of Service                                Drug Codes
Units                                          Drug Quantity
From Date                                      Drug Day Supply
Through Date                                   Drug Charges
Payment Date                                   Treatment Place
Billed Charges                                 Referring Provider Number
Allowed Amount                                 Ambulance Specific
Amount Paid                                    Emergency Date
Primary Diagnosis (ICD-9 and/ or               Referring Provider Number
DSM-IV)                                        Destination
Secondary Diagnosis                            Dental Specific
Diagnosis 3                                    Tooth Number
Diagnosis 4                                    Tooth Surface
Diagnosis 5                                    Emergency Indicator
Provider Type                                  Pharmacy Specific
Provider Specialty                             Prescribing Provider Number
Claim Type Modifier                            Prescription Number
Third Party Liability Amount (including        Refill Number
Medicare Amount)                               Days Supply
Hospital Specific                              Nursing Home indicator
Attending Physician                            Unit Dose Indicator
Admitting Physician                            Hospice Specific
Discharge Date                                 Certification Date
Admit Date                                     Attending Physician
Covered Days                                   Admitting Physician
Non-Covered Days                               Date Care Begins
UB-92 Revenue Codes                            Treatment Place
Revenue Charges                                Covered Days
Surgical Procedures
Per Diem
Bill Type
DRG Data
Admitting Diagnosis

<PAGE>

INSTRUCTIONS FOR COMPLETING THE WEEKLY CLAIMS STATUS REPORT

This report is to be prepared based on the type of claim form received (i.e.,
HCFA 1500, UB 92, dental) rather than the type of service billed on the claim
(i.e., physician services, inpatient, durable medical equipment). Claims
processed by a subcontractor should be reported separately from those claims
received and processed by the INSURER. Each subcontractor should be identified
and the claims information relating to that subcontractor's weekly claims should
be reported. Instructions for completing the report:

o     Report the number of claims received for the week but not yet entered into
      the electronic claims processing system in a column labeled "NUMBER OF
      CLAIMS AWAITING INPUT".

o     Report the number of claims, by age, input into the electronic claims
      processing system but not yet processed to final adjudication in
      appropriate columns labeled "AGING OF CLAIMS INPUT BUT NOT ADJUDICATED TO
      FINAL DISPOSITION (I.E., PENDING OR IN PROCESS)". The age of the claims
      reported in this field shall begin on the date of receipt of the claim and
      include any amounts of time the claim was awaiting input into the
      electronic claims processing system.

o     Report the billed amount and expected reimbursement amount for the claims
      identified in the aging component of the report in the appropriate columns
      under a heading labeled "VALUE OF CLAIMS PENDING OR IN PROCESS".

o     Report the billed amount of rejected claims and reason for rejection under
      the heading labeled "AMOUNT OF REJECTED CLAIMS".

o     Report the average turn-around time for claims processed to final
      adjudication for the week in an appropriate column labeled "AVERAGE
      TURNAROUND TIME FOR ADJUDICATED CLAIMS".

<PAGE>

                           PRHIA ACTUAL DATA FORMATS

<PAGE>

--------------------------------------------------------------------------------
                     MONTHLY BILLING - CARRIER BILLING FILE
--------------------------------------------------------------------------------
              (Updated for Inclusion of ELA employees into Reform)
--------------------------------------------------------------------------------
                              (February 24, 2000)
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
<TABLE>
<CAPTION>
Record Field                         Size     Position        Notes
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
<S>                                   <C>       <C>   <C>
CARRIER-ID                             2         1
--------------------------------------------------------------------------------
REGION-ID                              1         3
--------------------------------------------------------------------------------
MUNICIPALITY                           3         4
--------------------------------------------------------------------------------
HOH-SSN                                9         7
--------------------------------------------------------------------------------
FIRST-NAME                            20         16
--------------------------------------------------------------------------------
MIDDLE-INITIAL                         1         36
--------------------------------------------------------------------------------
1ST-LAST-NAME                         15         37
--------------------------------------------------------------------------------
2ND-LAST-NAME                         15         52
--------------------------------------------------------------------------------
ADDRESS-1                             25         67
--------------------------------------------------------------------------------
ADDRESS-2                             25         92
--------------------------------------------------------------------------------
CITY                                  15        117
--------------------------------------------------------------------------------
ZIP                                    9        132
--------------------------------------------------------------------------------
PREMIUM-AMOUNT-DUE                     8        141   999999V99
--------------------------------------------------------------------------------
NUMBER-OF-DAYS                         2        149   # of days for prorate
--------------------------------------------------------------------------------
PRIMARY-CENTER                         4        151
--------------------------------------------------------------------------------
CHANGE-EFFECTIVE-DATE                  8        155   BILLING DATE (YYYYMMDD)
--------------------------------------------------------------------------------
CARD-ISSUE-DATE                        8        163   YYYYMMD
--------------------------------------------------------------------------------
NUMBER-OF-CARDS                        2        171   99
--------------------------------------------------------------------------------
ODSI-FAMILY-ID                        11        173
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
</TABLE>

**Format is subject to change prior implementation of ELA employees into reform
<PAGE>

--------------------------------------------------------------------------------
                            CARRIER ELIGIBILITY FILE
--------------------------------------------------------------------------------

              (Updated for inclusion of ELA employees into Reform)

--------------------------------------------------------------------------------
                              (February 24, 2000)
--------------------------------------------------------------------------------

This file is created by the HCRE export program and contains the cosmographic
and eligibility information sent to ASES from the Department of Health and
verified by ASES as eligible for health Reform
--------------------------------------------------------------------------------

Family Record

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
<TABLE>
<CAPTION>
Record Fields            Size      Position  Notes
------------------------ --------- --------- -----------------------------------
<S>                      <C>       <C>       <C>
------------------------ --------- --------- -----------------------------------
RECORD-TYPE              1         1         "F" for family
------------------------ --------- --------- -----------------------------------
TRAN-ID                  1         2         E=eligible, I=ineligible,
                                             R=[ILLEGIBLE] (ELA)
------------------------ --------- --------- -----------------------------------
PROCESS-DATE             8         3         MMDDYYYY
------------------------ --------- --------- -----------------------------------
FAMILY-SSN               9         11        SSH of Head of Household (HOH)
------------------------ --------- --------- -----------------------------------
FAMILY-SUFFIX            2         20        "00"
------------------------ --------- --------- -----------------------------------
FILLER                   14        22
------------------------ --------- --------- -----------------------------------
ODSI-FAMILY-ID           11        35        "G" + "0" (ZERO) + HOH SSN for ELA
------------------------ --------- --------- -----------------------------------
HOH-1ST-LAST-NAME        15        47
------------------------ --------- --------- -----------------------------------
HOH-2ND-LAST-NAME        15        62
------------------------ --------- --------- -----------------------------------
HOH-FIRST-NAME           20        77
------------------------ --------- --------- -----------------------------------
REGION                   1         97
------------------------ --------- --------- -----------------------------------
MUNICIPALITY             4         98
------------------------ --------- --------- -----------------------------------
FACILITY                 4         102
------------------------ --------- --------- -----------------------------------
INVESTIGATION-IND        1         106
------------------------ --------- --------- -----------------------------------
TRANSACTION-TYPE         1         107
------------------------ --------- --------- -----------------------------------
EFFECTIVE-DATE           8         108       Start date of eligibility MMDDYYYY
------------------------ --------- --------- -----------------------------------
FINANCIAL-RESP-PCT       1         116
------------------------ --------- --------- -----------------------------------
CERTIFIER-NUMBER         2         117
------------------------ --------- --------- -----------------------------------
EXPIRATION-DATE          8         119       End date of eligibility MMDDYYYY
------------------------ --------- --------- -----------------------------------
COND-ELIG-IND            1         127
------------------------ --------- --------- -----------------------------------
MAILING-ADDRESS1         25        128
------------------------ --------- --------- -----------------------------------
MAILING-ADDRESS2         25        153
------------------------ --------- --------- -----------------------------------
MAILING-CITY             16        178
------------------------ --------- --------- -----------------------------------
MAILING-ZIP              5         194
------------------------ --------- --------- -----------------------------------
MAILING-ZIP4             4         199
------------------------ --------- --------- -----------------------------------
RESIDENCE-ADDRESS1       25        203
------------------------ --------- --------- -----------------------------------
RESIDENCE-ADDRESS2       25        228
------------------------ --------- --------- -----------------------------------
RESIDENCE-CITY           16        253
------------------------ --------- --------- -----------------------------------
RESIDENCE-ZIP            5         269
------------------------ --------- --------- -----------------------------------
RESIDENCE-ZIP4           4         274
------------------------ --------- --------- -----------------------------------
PHONE                    7         278
------------------------ --------- --------- -----------------------------------
OTHER-INSURER1           2         285       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY1              20        287       Policy number
------------------------ --------- --------- -----------------------------------
OTHER-INSURER2           2         307       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY2              20        309       Policy number
------------------------ --------- --------- -----------------------------------
OTHER-INSURER3           2         329       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY3              20        331       Policy number
------------------------ --------- --------- -----------------------------------
MEMBERS                  2         351       # members in family
------------------------ --------- --------- -----------------------------------
ODSI-MEMBERS-ELIGIBLE    2         253       # members eligible ODSI /
                                             [ILLEGIBLE] ELA
------------------------ --------- --------- -----------------------------------
USER-CODE                6         355
------------------------ --------- --------- -----------------------------------
ENTRY-DATE               8         361       MMDDYYYY
------------------------ --------- --------- -----------------------------------
PCT-OF-POVERTY-LEVEL     3         369
------------------------ --------- --------- -----------------------------------
DEDUCTIBLE-LEVEL-CODE    1         372
------------------------ --------- --------- -----------------------------------
HCRE-MEMBERS-ELIGIBLE    2         373       # members eligible by ASES
------------------------ --------- --------- -----------------------------------
HCRE-DENIAL-CODE         2         375
------------------------ --------- --------- -----------------------------------
CARRIER-CODE             2         377       used in multiple carrier regions
------------------------ --------- --------- -----------------------------------
EFFECTIVE-CARRIER-DATE   8         379       used in multiple carrier regions
------------------------ --------- --------- -----------------------------------
ELA-ERRORS               10        387       5 2-digit error codes for ELA
------------------------ --------- --------- -----------------------------------
FILLER                   4         397
------------------------ --------- --------- -----------------------------------

--------------------------------------------------------------------------------
</TABLE>

** Format is subject to change prior to implementation of ELA employees into
reform

<PAGE>

--------------------------------------------------------------------------------
                            CARRIER ELIGIBILITY FILE
--------------------------------------------------------------------------------

              (Updated for inclusion of ELA employees into Reform)

--------------------------------------------------------------------------------
                              (February 24, 2000)
--------------------------------------------------------------------------------

This file is created by the HCRE export program and contains the cosmographic
and eligibility information sent to ASES from the Department of Health and
verified by ASES as eligible for health Reform
--------------------------------------------------------------------------------

Family Record

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
<TABLE>
<CAPTION>
Record Fields            Size      Position  Notes
------------------------ --------- --------- -----------------------------------
<S>                      <C>       <C>       <C>
------------------------ --------- --------- -----------------------------------
RECORD-TYPE              1         1         "F" for family
------------------------ --------- --------- -----------------------------------
TRAN-ID                  1         2         E=eligible, I=ineligible,
                                             R=[ILLEGIBLE] (ELA)
------------------------ --------- --------- -----------------------------------
PROCESS-DATE             8         3         MMDDYYYY
------------------------ --------- --------- -----------------------------------
FAMILY-SSN               9         11        SSH of Head-of-Household (HOH)
------------------------ --------- --------- -----------------------------------
FAMILY-SUFFIX            2         20        "00"
------------------------ --------- --------- -----------------------------------
FILLER                   14        22
------------------------ --------- --------- -----------------------------------
ODSI-FAMILY-ID           11        36        "G" + "0" (ZERO) + HOH SSN for ELA
------------------------ --------- --------- -----------------------------------
HOH-1ST-LAST-NAME        15        47
------------------------ --------- --------- -----------------------------------
HOH-2ND-LAST-NAME        15        62
------------------------ --------- --------- -----------------------------------
HOH-FIRST-NAME           20        77
------------------------ --------- --------- -----------------------------------
REGION                   1         97
------------------------ --------- --------- -----------------------------------
MUNICIPALITY             4         98
------------------------ --------- --------- -----------------------------------
FACILITY                 4         102
------------------------ --------- --------- -----------------------------------
INVESTIGATION-IND        1         106
------------------------ --------- --------- -----------------------------------
TRANSACTION-TYPE         1         107
------------------------ --------- --------- -----------------------------------
EFFECTIVE-DATE           8         108       Start date of eligibility MMDDYYYY
------------------------ --------- --------- -----------------------------------
FINANCIAL-RESP-PCT       1         116
------------------------ --------- --------- -----------------------------------
CERTIFIER-NUMBER         2         117
------------------------ --------- --------- -----------------------------------
EXPIRATION-DATE          8         119       End date of eligibility MMDDYYYY
------------------------ --------- --------- -----------------------------------
COND-ELIG-IND            1         127
------------------------ --------- --------- -----------------------------------
MAILING-ADDRESS1         25        128
------------------------ --------- --------- -----------------------------------
MAILING-ADDRESS2         25        153
------------------------ --------- --------- -----------------------------------
MAILING-CITY             16        178
------------------------ --------- --------- -----------------------------------
MAILING-ZIP              5         194
------------------------ --------- --------- -----------------------------------
MAILING-ZIP              4         199
------------------------ --------- --------- -----------------------------------
RESIDENCE-ADDRESS1       25        203
------------------------ --------- --------- -----------------------------------
RESIDENCE-ADDRESS2       25        228
------------------------ --------- --------- -----------------------------------
RESIDENCE-CITY           16        253
------------------------ --------- --------- -----------------------------------
RESIDENCE-ZIP            5         269
------------------------ --------- --------- -----------------------------------
RESIDENCE-ZIP4           4         274
------------------------ --------- --------- -----------------------------------
PHONE                    7         278
------------------------ --------- --------- -----------------------------------
OTHER-INSURER1           2         285       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY1              20        287       Policy number
------------------------ --------- --------- -----------------------------------
OTHER-INSURER2           2         307       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY2              20        309       Policy number
------------------------ --------- --------- -----------------------------------
OTHER-INSURER3           2         329       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY3              20        331       Policy number
------------------------ --------- --------- -----------------------------------
MEMBERS                  2         351       # members in family
------------------------ --------- --------- -----------------------------------
ODSI-MEMBERS-ELIGIBLE    2         353       # members eligible ODSI /
                                             [ILLEGIBLE] ELA
------------------------ --------- --------- -----------------------------------
USER-CODE                6         355
------------------------ --------- --------- -----------------------------------
ENTRY-DATE               8         361       MMDDYYYY
------------------------ --------- --------- -----------------------------------
PCT-OF-POLICY-LEVEL      3         369
------------------------ --------- --------- -----------------------------------
DEDUCTIBLE-LEVEL-CODE    1         372
------------------------ --------- --------- -----------------------------------
HCRE-MEMBERS-ELIGIBLE    2         373       # members eligible by ASES
------------------------ --------- --------- -----------------------------------
HCRE-DENIAL-CODE         2         375
------------------------ --------- --------- -----------------------------------
CARRIER-CODE             2         377       used in multiple carrier regions
------------------------ --------- --------- -----------------------------------
EFFECTIVE-CARRIER-DATE   8         379       used in multiple carrier regions
------------------------ --------- --------- -----------------------------------
ELA-ERRORS               10        387       5 2-digit error codes for ELA
------------------------ --------- --------- -----------------------------------
FILLER                   4         397
------------------------ --------- --------- -----------------------------------

--------------------------------------------------------------------------------
</TABLE>

** Format is subject to change prior to implementation of ELA employees into
reform

<PAGE>

--------------------------------------------------------------------------------
                             ELA SUBSCRIPTION FILE
--------------------------------------------------------------------------------
                (New for inclusion of ELA employees into Reform)

--------------------------------------------------------------------------------
                              (February 24, 2000)
--------------------------------------------------------------------------------
[ILLEGIBLE] by the Insurance Company to defile a new ELA subscription or update.
Sent to ASES [ILLEGIBLE].

--------------------------------------------------------------------------------
Record
<TABLE>
<CAPTION>
------------------------ --------- --------- -----------------------------------
[COLUMN ILLEGIBLE]       Size      Position  Notes
------------------------ --------- --------- -----------------------------------
<S>                      <C>       <C>       <C>
------------------------ --------- --------- -----------------------------------
                         1         1         "M" for member
------------------------ --------- --------- -----------------------------------
                         1         2         A=Add, D=Delete, U=Update
------------------------ --------- --------- -----------------------------------
                         8         3         MMDDYYYY
------------------------ --------- --------- -----------------------------------
                         11        11        "G" + "0" (ZERO) + Employee SSN
------------------------ --------- --------- -----------------------------------
                         2         22        01 for HOH, 02-99 for dependents
------------------------ --------- --------- -----------------------------------
                         15        24
------------------------ --------- --------- -----------------------------------
                         15        39
------------------------ --------- --------- -----------------------------------
                         20        54
------------------------ --------- --------- -----------------------------------
                         1         74
------------------------ --------- --------- -----------------------------------
                         1         75        1=HOH, 2=Spouse, 3=Direct Dep.,
                                             4=Optional Dep.
------------------------ --------- --------- -----------------------------------
                         8         76        MMDDYYYY
------------------------ --------- --------- -----------------------------------
                         1         84
------------------------ --------- --------- -----------------------------------
                         1         85
------------------------ --------- --------- -----------------------------------
                         13        86
------------------------ --------- --------- -----------------------------------
                         1         99
------------------------ --------- --------- -----------------------------------
                         9         100
------------------------ --------- --------- -----------------------------------
                         129       109
------------------------ --------- --------- -----------------------------------
                         2         238       "03"
------------------------ --------- --------- -----------------------------------
                         5         240       Employee Agency Code
------------------------ --------- --------- -----------------------------------
                         156       245
------------------------ --------- --------- -----------------------------------

------------------------ --------- --------- -----------------------------------

------------------------ --------- --------- -----------------------------------

--------------------------------------------------------------------------------
</TABLE>

[ILLEGIBLE] is subject to change prior to implementation of ELA employees into
reform

<PAGE>

--------------------------------------------------------------------------------
                             ELA SUBSCRIPTION FILE
--------------------------------------------------------------------------------
                (New for inclusion of ELA employees into Reform)

--------------------------------------------------------------------------------
                              (February 24, 2000)
--------------------------------------------------------------------------------
This file is created by the Insurance Company to defile a new ELA subscription
or update. Sent to ASES for validation.

--------------------------------------------------------------------------------
Family Record

--------------------------------------------------------------------------------
<TABLE>
<CAPTION>
------------------------ --------- --------- -----------------------------------
Record fields            Size      Position  Notes
------------------------ --------- --------- -----------------------------------
<S>                      <C>       <C>       <C>
------------------------ --------- --------- -----------------------------------
RECORD-TYPE              1         1         "F" for family
------------------------ --------- --------- -----------------------------------
TRAN-ID                  1         2         A=Add, D=Delte, U=Update
------------------------ --------- --------- -----------------------------------
PROCESS-DATE             8         3         MMDDYYYY
------------------------ --------- --------- -----------------------------------
FAMILY-NUMBER            11        11        "G" + "0" (ZERO) + HOH SSN
------------------------ --------- --------- -----------------------------------
HOH-1ST-LAST-NAME        15        22
------------------------ --------- --------- -----------------------------------
HOH-2ND-LAST-NAME        15        37
------------------------ --------- --------- -----------------------------------
HOH-FIRST-NAME           20        52
------------------------ --------- --------- -----------------------------------
FILLER                   1         72
------------------------ --------- --------- -----------------------------------
MUNICIPALITY             4         73
------------------------ --------- --------- -----------------------------------
FILLER                   6         77
------------------------ --------- --------- -----------------------------------
EFFECTIVE-DATE           6         83        Start date of eligibility MMYYYY
------------------------ --------- --------- -----------------------------------
FILLER                   23        89
------------------------ --------- --------- -----------------------------------
EXPIRATION-DATE          6         112       End date of eligibility MMYYYY
------------------------ --------- --------- -----------------------------------
FILLER                   1         118
------------------------ --------- --------- -----------------------------------
MAILING-ADDRESS1         25        119
------------------------ --------- --------- -----------------------------------
MAILING-ADDRESS2         25        144
------------------------ --------- --------- -----------------------------------
MAILING-CITY             16        169
------------------------ --------- --------- -----------------------------------
MAILING-ZIP              5         185
------------------------ --------- --------- -----------------------------------
MAILING-ZIP4             4         190
------------------------ --------- --------- -----------------------------------
RESIDENCE-ADDRESS1       25        194
------------------------ --------- --------- -----------------------------------
RESIDENCE-ADDRESS2       25        219
------------------------ --------- --------- -----------------------------------
RESIDENCE-CITY           16        244
------------------------ --------- --------- -----------------------------------
RESIDENCE-ZIP            5         260
------------------------ --------- --------- -----------------------------------
RESIDENCE-ZIP4           4         265
------------------------ --------- --------- -----------------------------------
PHONE                    7         269
------------------------ --------- --------- -----------------------------------
OTHER-INSURER1           2         276       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY1              20        278       Policy number
------------------------ --------- --------- -----------------------------------
OTHER-INSURER2           2         298       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY2              20        300       Policy number
------------------------ --------- --------- -----------------------------------
OTHER-INSURER3           2         320       Insurance co. code
------------------------ --------- --------- -----------------------------------
OTH-POLICY3              20        322       Policy number
------------------------ --------- --------- -----------------------------------
TOTAL-MEMBERS            2         342       # members in family including
                                             optionals
------------------------ --------- --------- -----------------------------------
OPTIONAL-MEMBERS         2         344       # optionals members only
------------------------ --------- --------- -----------------------------------
OPER-ID                  6         346
------------------------ --------- --------- -----------------------------------
ENTRY-DATE               8         352       MMDDYYYY
------------------------ --------- --------- -----------------------------------
MANCOMUNADO              1         360       Y/N
------------------------ --------- --------- -----------------------------------
FILLER                   40        361
------------------------ --------- --------- -----------------------------------

--------------------------------------------------------------------------------
</TABLE>

** Format is subject to change prior to implementation of ELA employees into
reform

<PAGE>

[LOGO]                 UNITED SURETY & INDEMNITY COMPANY
 USIC             - A Commitment to Excellence and Integrity -

FINANCIAL GUARANTY BOND

                                                                BOND NO. 0177006

KNOW ALL MEN BY THESE PRESENTS, that we, APS HEALTHCARE PUERTO RICO, INC
(hereinafter called the Principal) as PRINCIPAL, and UNITED SURETY & INDEMNITY
COMPANY a corporation organized under the laws of the Commonwealth of Puerto
Rico and authorized to transact business in Puerto Rico, (hereinafter called the
Surety) as Surety, are held and firmly bound unto ADMINISTRACION DE SEGUROS DE
SALUD DE P.R. (ASES) (hereinafter called Obligee) as OBLIGEE in the sum of TWO
MILLION DOLLARS ($2,000,000.00) good and lawful money of the UNITED STATES OF
AMERICA, for the payment of which sum well and truly to be made, we bind
ourselves, our heirs, administrators, executors, successors and assigns, jointly
and severally, firmly by these present.

WHEREAS, the above named Obligee has requested a bond to guarantee: PAYMENT FOR
ALL MENTAL HEALTH MEDICALLY NECESSARY SERVICES RENDERED TO BENEFICIARIES BY ANY
AND ALL PARTICIPATING PROVIDERS.

NOW, THEREFORE, Condition of the foregoing obligation is such that if the above
bounden Principal shall indemnify the Obligee for all losses that the Obligee
may sustain by reason of the Principal's failure to comply with the requirements
named above, that this obligation shall be void, otherwise it shall remain in
force.

It is also hereby understood and agreed that the liability of the Surety
hereunder shall not be cumulative and the Surety's maximum liability shall be
the amount specified herein.

No right of action shall accrue on this bond to or for the use of any person of
corporation other that the Obligee named herein or the heirs, executors,
administrators or successors of the Obligee.

The Surety may concel this bond at any time by giving thirty (30) days notice in
writing to the Obligee at the last address shown by the records of the Surety.

Any claim under this bond, must be filed with UNITED SURETY & INDEMNITY COMPANY,
within ninety (90) days of the date of the expiration of this bond which is
agreed to be one (1) year after the issue date of this bond or the effective
date of cancellation.

SEALED AND DATED THIS October 16, 2001.

APS HEALTHCARE PUERTO RICO, INC         UNITED SURETY & INDEMNITY COMPANY

By: /s/ Remedios Rodriguez              By: /s/ Marta I. Benitez
    ----------------------                  --------------------
                                              MARTA I. BENITEZ
                                              Attorney-in-fact

<PAGE>

[LOGO]                 UNITED SURETY & INDEMNITY COMPANY
 USIC             - A Commitment to Excellence and Integrity -

                 CERTIFICATE OF APPOINTMENT OF ATTORNEY-IN-FACT

     Know All Men by these Presents, that UNITED SURETY & INDEMNITY COMPANY, a
corporation duly organized and existing under the laws of the Commonwealth of
Puerto Rico, and having its principal office in the City of Guaynabo, Puerto
Rico, does hereby certify that it has made, constituted and appointed MARTA INES
BENITEZ DEL VALLE of Catano, Puerto Rico, its true and lawful Attorney-in-Fact
with full power and authority conferred to sign, seal and execute in its behalf
bonds, undertakings and other obligatory instruments of similar nature as
follows:

                               WITHOUT LIMITATION

and to bind UNITED SURETY & INDEMNITY COMPANY thereby as full and to the same
extent as if such instruments were signed by an officer of UNITED SURETY &
INDEMNITY COMPANY and all the acts of said Attorney, pursuant to the authority
given by virtue of Deed Number 14, executed on the 26th day of December, 1990;
before Notary Public Graciana M. Gonzalez Hernandez, are hereby ratified and
confirmed.

     The Power of Attorney granted by the above mentioned deed, was made and
executed pursuant to and by authority of the By-Laws duly adopted by the
Stockholders of the Company. Certified copy of the above mentioned Deed shall be
filed at the office of the Commissioner of Insurance of Puerto Rico.

     In Witness Whereof, UNITED SURETY & INDEMNITY COMPANY has, pursuant to its
By-Laws, caused the present certificate to be signed by the Secretary and its
corporate seal to be hereto affixed this 5th day of January, 2000.

                                        UNITED SURETY & INDEMNITY COMPANY

                                        By: /s/ Hector Saldana
                                            ------------------
                                            Hector Saldana, Secretary

Affidavit

     Sworn and subscribed before me by Hector Saldana, of legal age, married and
resident of San Juan, Puerto Rico, to me personally known.

     In San Juan, Puerto Rico, this 5th day of January, 2000.

                                        /s/ Maria Ramirez Abarca
                                        ------------------------
                                              Notary
       [SEAL]
MARIA RAMIREZ ABARCA
   ABOGADA NOTARIO

The present certificate is in full force and effect as of this 16th day of
October, 2001.

                                         /s/ Hector Saldana
                                         -------------------
                                             Secretary

P O BOX 2111 SAN JUAN PUERTO RICO 00922-2111 Tel. (809) 273-1818 Fax Fianzas
(809) 783-8115 Fax Adm. (809) 783-8282<Page>

                                                                    EXHIBIT 10.9

                       BEHAVIORAL HEALTH SERVICES CONTRACT

      This Agreement is made and entered into, effective as of March 29, 2002,
by and between _________________, a corporation organized and existing under the
laws of the State of __________ having its principal office at ________________,
hereinafter referred to as ("Contractor") and Innovative Resource Group(SM),
LLC, a company organized and existing under the laws of the State of Wisconsin
having its principal office at 20900 Swenson Drive, Suite 400, Waukesha,
Wisconsin, hereinafter referred to as ("IRG").

                                   WITNESSETH:

      WHEREAS, IRG is in the business of providing behavioral health care
services to employers, insurance carriers and other third party-payers which
provide benefits for health care services; and

      WHEREAS, Contractor desires to obtain behavioral health care services
consisting of managing and arranging for the provision of medical treatment for
mental health and substance abuse conditions covered by the health benefit
programs provided by Contractor.

      NOW, THEREFORE, in consideration of the mutual covenants and agreements
contained herein, it is understood and agreed by and between the parties as
follows:

1.    DEFINITIONS

      1.1   "Agreement" means this Behavioral Health Services Contract and
            Exhibit A through Exhibit K attached hereto and incorporated by
            reference.

      1.2   "Benefit Plan" means any plan of benefits that includes mental
            health and substance abuse coverage which is issued by Contractor on
            an insured or self-insured basis, and contains the terms and
            conditions of a Covered Person's coverage.

      1.3   "Capitation Payment" means an amount equal to the single Capitated
            Rate multiplied by the number of Covered Persons who are enrolled in
            Benefit Plans to which the Capitated Rate applies.

      1.4   "Capitated Rate" means the amount to be paid to IRG for each Covered
            Person per month that is specified in the Contract Fees set forth in
            0. Exhibit F

      1.5   "Change of Control" means, with respect to Contractor or Cobalt
            Corporation ("Cobalt"), any mIRGer of either Contractor or Cobalt
            (other than with each other or with any of their affiliates), or any
            sale of more than 50% of the common stock, or of substantially all
            of the assets, of Contractor or Cobalt (other than to each other or
            any of their affiliates), including, without limitation, any sale in
            which any person or group (within the meaning of Section 13(d) of
            the Securities Exchange Act of 1934, as amended (the "Act"), (other
            than any person or group that beneficially owns, directly or
            indirectly, in the aggregate more than 50% of

<PAGE>

            the common stock of Contractor or Cobalt) shall have acquired,
            directly or indirectly, (i) beneficial ownership (within the meaning
            of Rule 13-d-3 promulgated by the Securities and Exchange Commission
            under the Act) of more than 50% of the outstanding shares of capital
            stock of Contractor or Cobalt that are entitled to vote on the
            election of directors of Contractor or Cobalt; or (ii) the power, by
            contract or otherwise, to elect a majority of the board of directors
            of Contractor or Cobalt or to direct the business operations of
            Contractor or Cobalt.

            "Change of Control" means, with respect to IRG or APS Healthcare
            Bethesda, Inc. ("APS"), any mIRGer of either IRG, APS or any direct
            or indirect parent corporation (or other company) of IRG or APS
            (IRG, APS and any direct or indirect parent corporation (or other
            company) of IRG or APS referred to collectively herein as the
            "Targets") (other than with each other or with any of their
            affiliates), or any sale of more than 50% of the common stock, or of
            substantially all of the assets, of any of the Targets (other than
            to each other or any of their affiliates), including, without
            limitation, any sale in which any person or group (within the
            meaning of Section 13(d) of the Act, other than any person or group
            that beneficially owns, directly or indirectly, in the aggregate
            more than 50% of the common stock of any of the Targets) shall have
            acquired, directly or indirectly, (i) beneficial ownership within
            the meaning of Rule 13d-3 promulgated by the Securities and Exchange
            Commission under the Act) of more than 50% of the outstanding shares
            of capital stock of any of the Targets that are entitled to vote on
            the election of directors of any of the Targets, or (ii) the power
            by contract or otherwise, to elect a majority of the board of
            directors of any of the Targets or to direct the business operations
            of any of the Targets; provided, however that a Change of Control,
            with respect to any of the Targets shall not include a closing of an
            underwritten public offering, pursuant to the effective registration
            statement under the Securities Act of 1933, as amended, or under
            other applicable securities laws and regulations covering the offer
            and sale of capital stock, by APS, or by any direct or indirect
            parent or subsidiary corporation of APS.

      1.6   "Clinical Peer" means a physician or other health professional that
            holds an unrestricted license and is in the same or similar
            specialty as typically manages the medical condition, procedures, or
            treatment under review. Generally, as a peer in a similar specialty,
            the individual must be in the same profession, i.e., the same
            licensure category as the Treating Provider.

      1.7   "Clinical Reviewer" means an appropriately licensed or certified
            healthcare professional who has (1) undIRGone formal training in a
            health care field; (2) holds an associate or higher degree in a
            health care field, or holds a state license or state certificate in
            a health care field; and (3) has professional experience in
            providing direct patient care.

      1.8   "Covered Persons" means any person/member eligible to receive
            Covered Services under any Benefit Plan, except for those classes or
            groups of persons that

                                       2
<PAGE>

            Contractor and IRG have specifically agreed will not be covered by
            this Agreement.

      1.9   "Covered Services" means those behavioral health care services
            subject to Exhibit A provided to a Covered Person that are covered
            under the applicable Benefit Plan.

      1.10  "EmIRGency Services" means a medical condition that manifests itself
            by acute symptoms of sufficient severity, including pain, to lead a
            prudent layperson who possesses an average knowledge of health and
            medicine to reasonably conclude that lack of immediate medical
            attention will likely result in serious jeopardy to the person's
            health.

      1.11  "Expedited Appeal" means the appeal performed when a Clinical Peer
            believes that a Covered Person is subject to severe pain that cannot
            be adequately managed without the requested service or determines
            that a the Standard Appeal is not appropriate or the Treating
            Provider determines that the duration of the Standard Appeal will
            risk serious jeopardy to the Covered Person's life, health or
            ability to regain maximum function.

      1.12  "Experimental/Investigational" means the criteria set forth in the
            applicable Benefit Plan to determine whether the services, items or
            supplies are Covered Services.

      1.13  "Medical Necessity" or "Medically Necessary" means the criteria set
            forth in the applicable Benefit Plan to determine whether that the
            services, items or supplies are Covered Services.

      1.14  "Network Provider" means a hospital, provider or other health care
            provider who entered into a contract with IRG to provide mental
            health and substance abuse services.

      1.15  "Service Area" means the State of Wisconsin.

      1.16  "Standard Appeal" is the appeal available after services have been
            rendered or where the Treating Provider does not believe that an
            immediate review is warranted. The Standard Appeal will be conducted
            by Contractor.

      1.17  "Treating Provider" means the physician or licensed clinician who is
            providing the direct care to the Covered Person.

      1.18  "Utilization Management Services or UM Services" means a system of
            reviewing a Covered Person's mental health and substance abuse
            services to facilitate the continuity, cost effectiveness and
            appropriateness of care; including but not limited to clinical
            triage, referral management, prior authorization, concurrent review
            and discharge planning.

                                        3

<PAGE>

      1.19  "Working Day" means Monday through Friday from 8:00 a.m. to 5:00
            p.m. Central Time, excluding legal holidays.

2.    IRG'S RESPONSIBILITIES

      2.1   IRG agrees to arrange for the provision of behavioral health care
            services set forth in Exhibit A for Covered Persons and to provide
            UM Services, case management, and claims processing services in
            accordance with IRG's current policies and procedures, which
            policies and procedures, and any modifications thereof, are subject
            to review and written approval by the Contractor.

      2.2   IRG and Contractor have agreed to the delegation of behavioral
            health utilization management services and credentialing. IRG agrees
            to perform these services in accordance with the delegation terms as
            set forth in Exhibit B and Exhibit C, respectively.

      2.3   The services required of IRG by this Agreement shall be performed by
            any Network Provider. IRG warrants and represents that it has the
            express authority to contractually bind Network Providers to the
            terms and conditions expressed herein. Additionally, each of IRG's
            contracts with a Network Provider shall contain the following
            requirements:

            2.3.1 The Network Provider shall meet IRG's credentialing standards
                  in compliance with Exhibit C;

            2.3.2 The Network Provider shall be prohibited from billing or
                  collecting payment from Covered Persons for Covered Services
                  except applicable copayments, coinsurance or deductibles;

            2.3.3 The Network Provider shall maintain medical malpractice
                  insurance as required by the laws of the State of Wisconsin,
                  or any other applicable state(s) laws, which insurance shall
                  provide coverage for providers and provider's staff, agents
                  and employees, as appropriate, and evidence of which shall be
                  provided to IRG upon request; and

            2.3.4 The Network Provider shall notify IRG of any restriction,
                  change cancellation or termination of any of the required
                  insurance.

      2.4   IRG certifies that each Network Providers holds all licenses and/or
            certifications issued by the State of Wisconsin, or any other
            state(s) law(s), as necessary to perform the services to be provided
            Covered Persons. IRG agrees that should a Network Provider lose its
            license, IRG shall immediately terminate the network status of said
            provider and provide Contractor with notice of said termination
            within ten (10) business days of such Network Provider's loss of
            license. IRG guarantees the performance of its duties hereunder in
            the event that any or all of its Network Providers should terminate
            their affiliation with IRG during the term of this Agreement.

                                       4
<PAGE>

      2.5   Subject to the terms of this Agreement, IRG agrees to provide the
            services required by this Agreement for Covered Persons in the same
            manner and in accordance with the same professional standards that
            such services are provided by IRG for other third party payers.

      2.6   In the event this Agreement is terminated, IRG shall remain
            financially responsible for Covered Services for Covered Persons
            being treated at an inpatient level of care on the effective
            termination date of this Agreement, until such Covered Persons are
            discharged from the inpatient level of care.

      2.7   IRG agrees to notify Contractor of the physicians and professionals
            who are members of IRG's contracted network, and to provide monthly
            notice of any additions or deletions to such network.

      2.8   IRG specifically acknowledges that providers are solely responsible
            for all clinical decisions regarding admission, treatment, and/or
            discharge of Covered Persons under providers' care, notwithstanding
            receipt from IRG of any denial, authorization, or recommendation
            issued pursuant to utilization management and quality improvement
            programs.

      2.9   IRG will assist Covered Persons in locating mental health and
            substance abuse providers in non-network areas, but will not
            credential, assess, qualify or otherwise investigate the credentials
            of such providers.

      2.10  IRG shall, in accordance with Wis. Admin. Code ss. 18.03(2)(c) and
            any other applicable statutory or regulatory requirement relating to
            this Agreement, provide Contractor with copies of records and
            respond to specific questions for review of quality issues and/or
            Covered Person grievances within thirty (30) days of receiving any
            such question or record request.

      2.11  IRG will not be obligated to credential, assess, qualify or
            otherwise investigate the credentials of non-IRG contracted
            providers who are utilized on a self-referral basis.

      2.12  IRG shall designate one or more persons to serve as liaison with
            Contractor for the implementation and maintenance of the Agreement.

      2.13  IRG shall provide Contractor with reports as described in Exhibit D
            in accordance with the time frames set forth in Exhibit D.

      2.14  During the term of this Agreement and thereafter, IRG shall not,
            without Contractor's written consent, use Contractor's name in any
            oral or written advertising, marketing or solicitations unless such
            advertising or marketing materials are limited to the Contractor's
            name, address, and telephone number only.

      2.15  IRG will review mental health and substance abuse care in accordance
            with the applicable Benefit Plan. IRG will have no discretionary
            authority to interpret any

                                       5
<PAGE>

            Benefit Plan. In making any determination regarding whether a mental
            health or substance abuse service is Medically Necessary or
            Experimental/Investigational, IRG shall review the applicable
            Benefit Plan's Medically Necessary or Experimental/Investigational
            definition and consider all available relevant information and shall
            document its actions and the rationale for its determinations. IRG
            shall only recommend a denial of a medical service, supply or item
            after a review by a Clinical Peer of information abstracted from the
            Covered Person's medical record or if required by NCQA guidelines,
            the actual medical records and an attempt to consult with the
            Treating Provider. If the Treating Provider is unavailable for
            consultation with the Clinical Peer and the available information is
            insufficient for recommendation of the proposed mental health or
            substance abuse service, the Clinical Peer may recommend a denial of
            said services subject to an appeal to Contractor. In the event of a
            request for appeal, IRG shall determine whether the appeal is an
            Expedited Appeal or a Standard Appeal and shall cooperate and
            participate in the appeal process.

      2.16  IRG and Network Providers shall perform all services required by
            this Agreement in substantial compliance with the applicable
            standards of the National Committee for Quality Assurance ("NCQA").
            To the extent that new standards are imposed on Contractor by NCQA,
            which require modifications to IRG's obligations, the parties agree
            to cooperate to assist Contractor in meeting such obligations. To
            the extent that new standards are adopted directly relating to the
            services of IRG, IRG will use commercially reasonable efforts to
            comply with such new standards within a reasonable period of time.

      2.17  IRG shall maintain URAC accreditation in case management and
            Utilization Management Services and participate in quality
            improvement programs wherein cases for each Clinical Reviewer will
            be reviewed monthly to identify areas of retraining, to develop and
            implement a performance improvement plan based on the quality
            improvement review results and to review productivity monthly to
            determine if resources are being used efficiently.

      2.18  IRG agrees that the performance guarantees outlined in Exhibit E to
            this Agreement will apply to the services IRG provides under this
            Agreement. IRG shall pay Contractor the penalty amount set forth in
            Exhibit E for each failure by IRG to meet the performance guarantees
            set forth therein. For the performance guarantees that relate to any
            equipment or information systems inherited by APS from Cobalt on the
            effective date of this Agreement, IRG shall not be required to meet
            the performance guarantees until April 1, 2003. For all other
            performance guarantees measured on a monthly and/or quarterly basis,
            Contractor will initially measure compliance with these performance
            guarantees on September 30, 2002, thereafter IRG's compliance with
            these performance guarantees will be measured quarterly. For
            performance guarantee measured annually, Contractor will initially
            measure compliance on December 31, 2002, thereafter IRG's compliance
            with these performance guarantees will be measured annually.
            Contractor shall provide IRG with written notice of IRG's failure to
            meet the performance guarantees and the applicable penalty amount.
            IRG shall pay the penalty amount to Contractor

                                       6

<PAGE>

            within sixty (60) days after measurement is completed. Contractor
            may offset any penalty amount against (i) any amounts owed by
            Contractor to IRG hereunder, including, without limitation, any fees
            for services provided hereunder, and (ii) any amounts owed by
            Contractor to IRG under any other agreement.

      2.19  IRG shall be the exclusive provider for the services set forth in
            this Agreement for all of Contractor's Benefit Plan membership as of
            the Effective Date of this Agreement. Membership gained through
            sales of existing products is subject to the exclusivity provision.
            New products that have benefits for services provided under this
            Agreement are also subject to the exclusivity provision. However,
            new products that do not have benefits for services provided under
            this Agreement are not subject to this exclusivity provision.
            Likewise, membership gained through acquisitions or mIRGers is not
            subject to the exclusivity provision, unless the membership gained
            through an acquisition or mIRGer later elects a Benefit Plan subject
            to this Agreement. IRG agrees to provide the services required by
            this Agreement to all increases in membership that are a result of
            sales of existing products and new products with benefits for
            services provided under this Agreement.

      2.20  IRG, if considered an individual practice association ("IPA") under
            Wisconsin law, shall submit to the Office of the Commissioner of
            Insurance, Bureau of Financial Examinations, P.O. Box 7873, Madison,
            WI 53707-7873, an annual audited financial report within one-hundred
            eighty (180) days after the end of the IRG's fiscal year. Such
            financial report shall be prepared on an accrual basis in accordance
            with generally accepted accounting practices. The financial report
            shall include: a report of an independent certified public
            accountant; balance sheet; statement of gain or loss from
            operations; statement of changes in financial position; statement of
            changes in net worth; notes needed for fair presentation and
            disclosure; and supplemental data and information which the
            commissioner may from time to time require. In the event IRG fails
            to comply with this provision, IRG agrees to indemnify Contractor
            for any loss, forfeiture, or sanction instituted by the Office of
            the Commissioner of Insurance.

      2.21  IRG shall be solely responsible for paying claims of providers who
            render Covered Services to Covered Persons, such claims shall be
            processed in accordance with all applicable laws and regulations. In
            the event IRG becomes insolvent or suffers from financial
            difficulties that hamper its ability to meet its financial
            obligations in a timely manner, the claims of medical professionals
            shall have priority over other claims against IRG.

3.    CONTRACTOR'S OBLIGATIONS

      3.1   Contractor shall designate one or more persons to serve as liaison
            with IRG for the implementation and maintenance of the Agreement.

      3.2   Contractor's requests for information shall be in compliance with
            all applicable state and federal laws.

                                       7
<PAGE>

      3.3   Within thirty (30) days of the Effective Date of this Agreement,
            Contractor shall provide IRG with a copy of all Benefit Plan
            documents, utilization management guidelines, health care services
            and management practices and procedures guidelines relevant to IRG's
            provision of services under this Agreement.

      3.4   Contractor shall inform IRG at least sixty (60) days in advance of
            any changes to any Benefit Plan, including, but not limited to, the
            amount and/or type of benefits offered under a Benefit Plan.
            Contractor shall furnish the applicable summary Benefit Plan
            description (and any updates thereto) and any summaries or material
            modifications to IRG as soon as they are available. Material
            modifications to Benefit Plans are subject to the requirements of
            Article 4.6.

      3.5   Contractor shall prepare and print, at its own expense, membership
            materials, including enrollee identification cards, summary Benefit
            Plan descriptions, and enrollment forms. Membership materials shall
            include a notice containing the following information: the names and
            addresses of Contractor and IRG, an explanation of the respective
            rights and responsibilities of Contractor, IRG, and Covered Persons.
            Additionally, Contractor shall develop materials regarding the
            services provided by IRG under this Agreement for periodic
            distribution to Contractor's contracted medical network. Prior to
            distribution, Contractor shall provide IRG with the opportunity to
            review and comment on these materials.

      3.5   Contractor shall resolve all Benefit Plan ambiguities, conflicts,
            and disputes relating to the Benefit Plan eligibility of a Covered
            Person, Benefit Plan coverage, denial of claims or decisions
            regarding appeal or denial of claims or any other Benefit Plan
            interpretation questions. Contractor's decision as to any claim
            shall be final and binding.

      3.7   Contractor shall provide COBRA notice to Covered Persons upon
            initial eligibility to participate in a Benefit Plan, maintain COBRA
            eligibility records, and submit this information in a timely manner
            to the party providing administration of the COBRA continuation
            option.

      3.8   Contractor shall provide and timely distribute all notices and
            information required to be given to Covered Persons, (including
            certificates of creditable coverage required by HIPAA), maintain and
            operate each Benefit Plan in accordance with applicable law,
            maintain all record keeping, and file all forms relative thereto
            pursuant to any federal, state, or local law, unless this Agreement
            specifically assigns such duties to IRG.

      3.9   Contractor shall pay any and all taxes, licenses, and fees levied,
            if any, by any local, state, or federal authority in connection with
            any Benefit Plan.

      3.10  Contractor shall engage in its best efforts not to process claims
            payable by IRG, but it is agreed that Contractor shall be entitled
            to reimbursement from IRG for the amount IRG would have been
            contractually obligated to pay in the event Contractor inadvertently
            processes and pays a claim for Covered Services. Such

                                       8
<PAGE>

            reimbursement may be taken in the form of an offset against future
            payment, provided that adequate claims and billing information are
            first supplied by Contractor to IRG. Notwithstanding the foregoing,
            Contractor shall under no circumstances be entitled to any such
            reimbursement or offset if more than one (1) calendar year has
            elapsed from the date of service of the claim. IRG shall be solely
            responsible for paying claims of providers who render Covered
            Services to Covered Persons, such claims to be processed in
            accordance with all applicable insurance laws and regulations.

      3.11  Contractor shall continue to provide IRG with direct computer
            linkage to eligibility information regarding Covered Persons until
            the end of year 2002. Thereafter, Contractor shall provide IRG with
            such information via an encrypted file uploaded or transferred to
            IRG's file transfer protocol server, or via encrypted email, no
            later than the tenth (10th) day of each month.

4.    FEES

      4.1   In consideration of IRG's provision and/or arrangement for the
            provision of Covered Services, Contractor shall pay IRG the
            Capitated Rate for each Covered Person enrolled in a Benefit Plan.
            Capitation Payments shall be made by Contractor on or before the
            15th day of each month. The total of such Capitation Payments shall
            constitute the "Capitation Fund". The Capitated Rates are set forth
            in Exhibit F, which is attached hereto and made a part of this
            Agreement. Should Contractor fail to make any payment required by
            Exhibit F within the required time frame, then IRG reserves the
            right to cease all claims processing activity until such time as the
            required payment is made.

      4.2   With the exception of any copayments, deductibles, or charges for
            non-covered services, IRG agrees that fees will not be collected
            from or charged to Covered Persons for Covered Services. IRG
            understands that the Capitation Payments it receives from Contractor
            pursuant to this Article constitute payment in full for Covered
            Services, even in the event that such payments prove insufficient to
            cover all the IRG's costs and fees for arranging for the provision
            of such services. IRG shall not elect to be exempt from any state
            laws restricting recovery of charges for Covered Services from
            Covered Persons. Any and all surplus experienced by the Capitation
            Fund shall inure to the benefit of the IRG; any and all deficits
            experienced by the Capitation Fund shall be the liability of the
            IRG.

      4.3   IRG shall be financially responsible under the Capitation Fund only
            for Covered Services rendered by a behavioral health provider or
            facility in connection with a mental health and/or substance abuse
            diagnosis that is amenable to treatment. The mental health and
            substance abuse diagnosis codes that are considered to be amenable
            to treatment for the purpose of this Agreement are listed in Exhibit
            A. The Covered Services for which IRG is financially responsible are
            as follows:

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<PAGE>

            4.3.1 All IRG authorized professional medical services, whether
                  provided by Network Providers or IRG staff, or by medical
                  professionals to whom Covered Persons have been referred by
                  IRG;

            4.3.2 EmIRGency Services whether or not authorized and rendered in
                  the Service Area. Should Contractor or its designee be
                  notified of an inpatient admission, then Contractor shall
                  notify IRG of such admission within 24 hours of such
                  notification;

            4.3.3 IRG authorized inpatient and outpatient services;

            4.3.4 Services that are not authorized by IRG but are determined to
                  be payable by Contractor through the grievance/appeal process.

            4.3.5 Covered Services rendered by Network Providers or non-Network
                  Providers, with or without a referral or authorization, to
                  Covered Persons enrolled in Contractor's point of service
                  plans;

            4.3.6 All lab and x-ray services rendered in connection with a
                  behavioral health diagnosis;

            4.3.7 Psychiatric consult while inpatient in a medical bed or on a
                  medical floor.

      4.4   Services for which IRG shall not be financially responsible under
            the Capitation Fund are the following:

            4.4.1 Out-of-area students within the state of Wisconsin. Consistent
                  with state law, Contractor is responsible for an initial
                  assessment plus five (5) outpatient sessions per benefit year
                  for a student enrolled in a school in Wisconsin that is
                  outside of a thirty (30) mile radius from the student's
                  primary care physician. After the five sessions, Contractor
                  will transition the patient to IRG's network and IRG shall
                  assume responsibility for the member;

            4.4.2 Emergency Services rendered outside the Service Area;

            4.4.3 Ambulance Services;

            4.4.4 Durable Medical Equipment;

            4.4.5 Chiropractic Services;

            4.4.6 Home Care Services;

            4.4.7 Prescription Drugs;

            4.4.8 Blood Products;

            4.4.9 Renal Dialysis rendered in the home;

                                       10
<PAGE>

            4.4.10 Hearing Aids;

            4.4.11 Infusion therapy rendered in the home (other than infusion
                   pumps);

            4.4.12 Vision Hardware, other than initial contact lenses implanted
                   during cataract surgery, or contact lenses used for
                   therapeutic treatment of eye injuries or diseases.

            4.4.13 Laboratory tests conducted to rule out medical conditions
                   when the diagnosis listed is a medical diagnosis;

            4.4.14 Primary care provider charges, with the exception of
                   medication management services rendered by Duluth Clinic
                   Primary Care Providers. IRG shall pay for the medication
                   management services rendered by Duluth Clinic Primary Care
                   Providers.

            4.4.15 Medical consult while inpatient in a psychiatric bed or on a
                   psychiatric floor.

            Determinations as to whether a service constitutes a Covered Service
            reimbursable from the Capitation Fund shall be made by Contractor.
            Contractor agrees to notify IRG in advance of all grievances
            relating to IRG managed Covered Persons that will be reviewed by a
            grievance/appeal committee. IRG shall be permitted to attend and
            present information at the grievance/appeal committee meeting. In
            the event this committee decides that a non-covered service should
            be paid on an exception basis, Contractor shall be financially
            responsible for that service.

      4.5   IRG shall provide all new services developed by IRG ("New Services")
            to Contractor at IRG's most favorable rate provided to any other
            client or customer located in Wisconsin, Illinois, Iowa, Indiana,
            Ohio and Minnesota unless IRG demonstrates that an adjustment should
            be made for demographic or geographic differences. Contractor
            reserves the right to decline the purchase of New Services. All
            services currently provided under this Agreement shall continue to
            be provided at the most favorable rate provided to any other client
            or customer located in Wisconsin, Illinois, Iowa, Indiana, Ohio and
            Minnesota or adjusted to reflect the most favorable rate. Contractor
            reserves the right to annually audit IRG's compliance with this
            provision by utilizing a third-party actuary. Both parties shall
            share equally in the cost of any audit.

      4.6   Contractor reserves the right to modify or substitute the level of
            services provided under this Agreement. In the event Contractor
            requests material modifications to the services provided under this
            Agreement, then IRG and Contractor shall negotiate in good faith any
            change in reimbursement pursuant pursuant to these material
            modifications. In the event Contractor makes material changes to the
            adjucation, administration or interpretation of its Benefit Plans
            (whether or not such change is required by the enactment of any law
            or promulgation of any rule or interpretation thereof or a mandate
            of any accrediting body) and this material

                                       11
<PAGE>

            change results in an increase in the cost to IRG to perform the
            services required by this Agreement, then the parties shall
            negotiate in good faith any change in reimbursement pursuant to
            these material changes. In the event the parties fail to mutually
            agree then the parties agree to participate in the dispute
            resolution procedures set forth in Article 7.3.

      4.7   The parties agree that the Capitation Payments are not intended to
            represent an incentive based on a reduction of services or the
            charges thereof, reduction of length of stay, or utilization of
            alternative treatment settings to reduce amounts of necessary or
            appropriate medical care.

      4.8   Contractor agrees to pay retroactive capitation fees for Covered
            Person(s) whose eligibility for Covered Services is not reported in
            the month in which the Covered Person(s) become(s) eligible for
            coverage. IRG acknowledges that there will be retroactive
            adjustments to the eligibility of individuals as Covered Persons and
            that Contractor is not able to control such adjustments.
            Notwithstanding the foregoing, the parties agree that IRG shall not
            be financially liable for any claims for Covered Services related to
            such retroactive adjustments of greater than ninety (90) days.

      4.9   Contractor shall not seek coordination of benefits or subrogation
            for Covered Services. All amounts recovered by IRG for Covered
            Services through the coordination of benefits or subrogation shall
            be retained by IRG. To the extent necessary, Contractor shall assist
            IRG in collecting any coordination of benefit amounts or subrogation
            amounts, where the Benefit Plan applicable to the Covered Person for
            whom coordination of benefits or subrogation is applicable does not
            provide IRG with the direct right to collect such amounts. However,
            this Article 4.9 does not apply if the applicable Benefit Plan for
            the Covered Person is issued by Contractor on a self-insured basis
            or where IRG is performing administrative services only and has no
            financial liability for payment of mental health or substance abuse
            claims.

      4.10  Contractor shall receive credit for the Capitated Rate paid for
            Covered Person(s) incorrectly reported as eligible. However, no such
            credit shall be due if a claim for credit on the Capitated Rate is
            made after the expiration of 24 months after the Contractor
            determines that an error in reporting eligibility was made.

      4.11  Any payments due under this Agreement shall, if not paid when due
            and after notice by IRG of non-payment, accrue interest on the
            unpaid principal amount at the rate which is three and one-half
            percent (3.5%) per annum above the per annum rate of interest
            announced from time to time by Bank of America, N.A. or its
            successor as its "prime" rate. Such rate of interest shall be
            calculated on the basis of a three hundred sixty-five (365) day year
            and the number of days elapsed in any period.

      4.12  Contractor shall pay IRG Liquidated Damages as set forth in Exhibit
            G, should the following occur:

                                       12
<PAGE>

            4.12.1 IRG experiences a reduction of 10% or more in revenues under
                   this Agreement for any of one of the services provided; and

            4.12.2 The membership or revenue for that service is moved to a
                   subsidiary or affiliate of Contractor, or any of their
                   successor entities; and

            4.12.3 The service is not subject to a service contract with IRG.

5.    TERM AND TERMINATION

      5.1   This Agreement shall commence on the Effective Date and shall remain
            in force for a period of seven (7) years, ("Initial Term") unless
            terminated prior thereto. After the Initial Term, this Agreement
            will automatically renew for successive one (1) year terms.

      5.2   This Agreement may be terminated for cause prior to the expiration
            of the Initial Term as follows:

            5.2.1 By Contractor, upon a Change of Control of Cobalt Corporation
                  or Contractor, Contractor must exercise this right within
                  thirty (30) days of the Change of Control. Failure to timely
                  exercise this right will be deemed a waiver of Contractor's
                  right to terminate this Agreement;

            5.2.2 By Contractor, upon an assignment of this Agreement, or any
                  portion thereof, by IRG in violation of Article 12.4;

            5.2.3 By Contractor, upon a Change of Control of IRG or APS Health
                  Care Bethesda, Inc., an Iowa corporation to the following:
                  Aetna Inc., Humana, Inc, UnitedHealth Group, Magellan Health
                  Services Inc, any other company who offers for sale health
                  plan services as a significant competitor of Cobalt in the
                  State of Wisconsin, or a disreputable company. Within thirty
                  (30) days of IRG providing Contractor with notice of any
                  Change of Control, Contractor shall provide notice of
                  termination, if applicable, failure to timely exercise this
                  right shall be deemed a waiver of the right to terminate;

            5.2.4 Subject to Article 2.18, by Contractor, in the event that IRG
                  has (1) violated an aggregate of three (3) of the performance
                  guarantees set forth in Exhibit E attached hereto within a 12
                  month period and (2) failed to cure two of the performance
                  guarantees set forth in Exhibit E, as provided in Article 5.4;

            5.2.5 By Contractor, upon the suspension or revocation of
                  Contractor's certificate of authority. In the event the
                  suspension or revocation of Contractor's certificate of
                  authority is not due to IRG's failure to perform, then
                  Contractor shall reimburse APS in accordance with Exhibit I;

                                       13
<PAGE>

            5.2.6 By Contractor, upon the loss of 10,000 members measured in a
                  twelve (12) month period, provided that IRG's performance
                  under this Agreement, excluding a group's disagreement
                  relating to the determination of Covered Services, is cited in
                  writing by a purchaser of services from Contractor as the
                  primary reason for such purchaser's termination of
                  Contractor's services;

            5.2.7 By Contractor, if any regulatory authority imposes a
                  restriction on Contractor's ability to enroll new members, or
                  brings a sanction(s) against Contractor on an individual basis
                  or an aggregate basis measured over a twelve (12) month
                  period, that exceeds $50,000, due to IRG's performance under
                  this Agreement;

            5.2.8 Subject to Article 5.4, by Contractor, upon any material
                  breach of this Agreement by IRG, other than those set forth in
                  Article 5.2.10, including, without limitation, repeated
                  material violations of the terms and conditions set forth in
                  Exhibit H. If IRG disputes whether a material breach has
                  occurred, then the parties agree to the following:

                        5.2.8.1 To submit the dispute to arbitration with the
                        American Health Lawyers Association Alternative Dispute
                        Resolution Program ("AHLA ADR") in a jurisdiction other
                        than Wisconsin or Maryland;

                        5.2.8.2 The parties shall mutually select an arbitrator
                        who shall be a retired judge;

                        5.2.8.3 Contractor may immediately terminate this
                        Agreement without penalty upon the AHLA ADR determining
                        by clear and convincing evidence that IRG has materially
                        breached this Agreement;

                        5.2.8.4 Failure to convince the AHLA ADR by clear and
                        convincing evidence that IRG materially breached this
                        Agreement will result in Contractor paying one of the
                        applicable penalties set forth below:

                              (a) Contractor shall pay IRG's attorney fees and a
                              penalty of $50,000; or

                              (b) If any subsidiary of Cobalt that has executed
                              a Service Agreement with IRG, a list of which is
                              set forth on Exhibit J, or a successor company
                              thereto, previously declared a material breach of
                              the applicable agreement and the AHLA ADR found
                              that that contractor did not prove by clear and
                              convincing evidence that IRG materially breached
                              the applicable agreement, then Contractor shall
                              pay IRG's attorney fees and a penalty of $500,000;
                              or

                                       14
<PAGE>

                              (c) If Cobalt has undIRGone a Change of Control
                              and Contractor is the first of any Cobalt
                              subsidiary set forth in Exhibit _J_ to fail to
                              prove by clear and convincing evidence that IRG
                              materially breached this Agreement then Contractor
                              shall pay IRG's attorney fees and a penalty of
                              $150,000; or

                              (d) If Cobalt has undIRGone a Change of Control
                              and (i) a subsidiary of Cobalt set forth on
                              Exhibit J, or a successor company thereto,
                              previously declared a material breach of the
                              applicable agreement and (ii) the AHLA ADR found
                              that that contractor did not prove by clear and
                              convincing evidence that IRG materially breached
                              the applicable agreement, then Contractor shall
                              pay IRG's attorney fees and a penalty of $750,000.

            This Agreement shall remain in full force and effect while the
            procedures outlined above are completed; or

            5.2.9 By IRG, for Contractor's failure to make any payments due IRG
                  under this Agreement, if such failure continues for a period
                  of sixty (60) days following notice thereof by IRG.

            5.2.10 By Contractor immediately upon the occurrence of one of the
                   following:

                        5.2.10.1    IRG's repeated failure to terminate Network
                                    Providers for which IRG has notice, either
                                    actual or constructive, who have placed the
                                    life, safety or welfare of a person in
                                    jeopardy. However, IRG shall not be required
                                    to terminate any Network Provider without
                                    first independently confirming that the
                                    Network Provider placed the life, safety or
                                    welfare of a person in jeopardy and
                                    affording the Network Provider his/her due
                                    process rights, if applicable:

                        5.2.10.2    Failure by IRG to terminate a Network
                                    Provider for which written notice has been
                                    provided to IRG and to APS's President or
                                    Chief Legal Officer by Contractor that such
                                    Network Provider has placed the life, safety
                                    or welfare of a person in jeopardy. However,
                                    IRG shall not be required to terminate any
                                    Network Provider without independently
                                    confirming that the Network Provider has
                                    placed the life, safety or welfare of a
                                    person in jeopardy and affording the Network
                                    Provider his/her due process rights, if
                                    applicable;

                                       15
<PAGE>

                        5.2.10.3    IRG fails to make payments to 50% or more of
                                    the providers for 60 days;

                        5.2.10.4    Contractor loses NCQA accreditation or fails
                                    to become NCQA accredited, which ever is
                                    applicable, and a primary factor of which is
                                    that the Utilization Management and/or
                                    Credentialing services required by this
                                    Agreement receive a Major Deficiency finding
                                    by NCQA. Should the foregoing occur within
                                    two (2) years from the effective date of
                                    this Agreement, then Contractor must prove
                                    that IRG would have received a passing score
                                    for these services in March of 2002 before
                                    Contractor may terminate this agreement
                                    without penalty;

                        5.2.10.5    Felony conviction of IRG or APS;

                        5.2.10.6    IRG fails to maintain commercial general and
                                    professional liability insurance, fails to
                                    cure in 30 days and fails to provide tail
                                    coverage or any other similar coverage for
                                    the cure period if applicable;

                        5.2.10.7    IRG experiences a reduction of Network
                                    Providers of at least 25% in any calendar
                                    year which if not cured within 90 days
                                    results in a material number of Covered
                                    Persons not having reasonable access to a
                                    provider or a violation of the access
                                    standards under Wis. Stat. 609.22, whichever
                                    is less.

      5.3   In the event that Contractor terminates this Agreement pursuant to
            Article 5.2.1 of this Agreement, or IRG terminates this Agreement
            pursuant to Article 5.2.9 of this Agreement, then Contractor shall
            pay IRG liquidated damages as set forth in Exhibit G attached
            hereto. Except as required by Article 5.2.5, if Contractor or IRG
            terminates this Agreement pursuant to any provision other than
            Articles 5.2.1, 5.5 and 5.2.9 of this Agreement, Contractor shall
            not be obligated to pay IRG any liquidated damages or other penalty.

      5.4   Except as otherwise stated, upon a breach by IRG of any provision of
            this Agreement, Contractor shall give IRG notice of such breach, and
            IRG shall be allowed thirty (30) days to cure such breach after the
            date of such notice.

      5.5   Upon any material breach by Contractor of any provision of this
            Agreement, including a breach that permits IRG to terminate this
            Agreement under Article 5.2.9 , IRG may terminate this Agreement for
            cause; provided, however, that in the event of any such breach, IRG
            shall give Contractor notice of such breach, and Contractor shall be
            allowed sixty (60) days to cure such breach after the date of such
            notice. If the material breach is not cured and IRG terminates this

                                       16
<PAGE>

            Agreement under this Article 5.5, Contractor shall pay the
            liquidated damages as set forth in Exhibit G within thirty (30) days
            following the end of the cure period.

      5.6   After the expiration of the Initial Term, this Agreement may be
            terminated by either party with or without cause, by giving the
            other party one hundred twenty (120) days written notice. The
            termination will be effective as of the end of the one hundred
            twenty (120) day notice period.

      5.7   During the notification of termination period, IRG shall continue to
            provide the services required by this Agreement at Contractor's
            request and Contractor shall pay the contract fees as set forth in
            Exhibit F. Upon termination of this Agreement, should there be any
            open cases that require additional work, upon Contractor's specific
            authorization, IRG will continue to render services and will bill
            for such remaining services at IRG's then current hourly rate for
            the services provided.

6.    INDEMNIFICATION AND INSURANCE

      6.1   IRG agrees to indemnify, defend and hold Contractor harmless against
            any and all claims, actions, litigation, costs, damages or expenses,
            including reasonable attorney fees, arising from the negligent acts
            or omissions of IRG or its employees.

      6.2   Contractor agrees to indemnify, defend and hold IRG harmless against
            any and all claims, actions, litigation, costs, damages or expenses,
            including reasonable attorney fees, arising from the negligent acts
            or omissions of Contractor or its employees.

      6.3   IRG agrees to maintain commercial general and professional liability
            insurance of not less than one million dollars ($1,000,000) per
            claim and three million dollars ($3,000,000) in the aggregate. Such
            insurance shall insure IRG and its employees against any liability,
            including liability for bodily injury, which may arise from
            performance of services under this Agreement. IRG agrees to provide
            satisfactory evidence of such insurance upon request. IRG shall
            provide Contractor prompt written notice of any reduction or
            cancellation in any of its liability coverage.

      6.4   IRG warrants that all Network Providers carry medical malpractice
            insurance as required by the laws of the State of Wisconsin, or any
            other state(s) law(s) as necessary to fulfill the responsibilities
            under this Agreement. Insurance described in this Article must
            provide coverage to providers, and provider's staff, agents and
            employees, as appropriate. Evidence of all such insurance shall be
            provided to Contractor upon request. IRG warrants that Network
            Providers shall in writing and within ten (10) business days, notify
            IRG of any restrictions, changes, cancellations or terminations of
            any of the insurance described in this Article. IRG shall
            immediately forward said notice to Contractor.

                                       17
<PAGE>

7.    GOOD FAITH COOPERATION AND DISPUTE RESOLUTION

      7.1   IRG and Contractor agree to meet and confer in good faith on all
            matters of common interest that materially affect this Agreement,
            including but not limited to, any amendments to this Agreement. Both
            parties agree to confer on such matters of common interest in order
            to reach accommodation prior to final action or decision.

      7.2   Each party hereto agrees to notify the other at the time a lawsuit
            is initiated concerning any dispute with any third person or entity
            that is relevant to any rights, obligations or other
            responsibilities or duties provided for under this Agreement.

      7.3   In the event IRG and Contractor are unable to mutually agree
            regarding an issue arising from Article 4.6 , IRG and Contractor
            shall meet and negotiate in good faith to attempt to resolve the
            dispute. In the event the dispute is not resolved within thirty (30)
            days of the initial meeting, then the parties shall submit the
            dispute to binding arbitration with AHLA ADR.

8.    PROPRIETARY RIGHTS

      8.1   Both parties reserve the right to control the use of any of their
            symbols, trademarks, computer programs and service marks presently
            existing or hereafter established. Both parties agree they will not
            use such computer programs, work, symbols, trademarks, service
            marks, or other devices of the other in advertising, promotional
            materials or otherwise and will not advertise or display such
            devices without the prior written consent of the other party. In
            addition, both parties further agree that any such signs, displays,
            literature, computer programs or material furnished to the other
            shall remain the property of the other party and shall be returned
            upon demand or the termination of the Agreement.

      8.2   Both parties acknowledge that, by virtue of their performance of
            their obligations hereunder, they may have access to proprietary or
            confidential information of the other party. Both parties agree to
            maintain in confidence and not disclose to any person or entity any
            information regarding the other party which could reasonably be
            considered proprietary or confidential by the disclosing party. Both
            parties acknowledge that the disclosing party shall at all times
            remain the owner of all proprietary or confidential information
            disclosed to the other party.

      8.3   Should either party exercise its right to terminate this Agreement,
            each party shall, within thirty (30) days of the effective date of
            the termination of the Agreement, return to the other party all
            proprietary and/or confidential information in its possession and
            the possession of the party's employees or agents.

9.    RECORDS

      9.1   IRG shall compile and keep records related to services provided
            under this Agreement. These records belong to IRG and are
            confidential. Such records will

                                       18
<PAGE>

            be maintained for a period of seven (7) years after the close of
            each case. Upon Contractor's request, IRG shall provide such records
            to Contractor upon reasonable notice. This provision shall survive
            the termination of this Agreement.

      9.2   IRG agrees to permit Contractor reasonable access to its premises,
            records and management personnel for periodic inspection and/or
            audit during normal business hours upon ten (10) days notice by
            Contractor and at Contractor's expense, while the Agreement is in
            effect and for six (6) months after its termination. Such access
            shall include the sending of copies of requested records to
            Contractor at Contractor's expense. Such inspection and/or audit may
            include any and all aspects of this Agreement relevant to
            Contractor, including relevant billing information.

      9.3   Contractor agrees to allow IRG reasonable access to its premises,
            records and management personnel for the purpose of auditing and/or
            verifying the accuracy of Contractor's reported enrollment. Such
            access shall occur during normal business hours upon ten (10) days'
            notice by IRG and at IRG's expense, while the Agreement is in effect
            and for six (6) months after its termination. Access shall include
            the sending of copies of requested records to IRG at its own
            expense.

      9.4   IRG shall comply with the terms and conditions set forth in Exhibit
            H regarding Protected Health Information as required by "Standards
            for Privacy of Individually Identifiable Health Information" 45
            C.F.R. Parts 160 and 164 promulgated by the U.S. Department of
            Health and Human Services.

10.   RELATIONSHIP OF PARTIES

      10.1  IRG and Contractor are independent legal entities. Nothing in this
            Agreement shall be construed or be deemed to create a relationship
            of joint venturers or of employer and employee. Furthermore, this
            Agreement is not intended, nor shall it be construed, to affect any
            provider-patient relationship. Contractor acknowledges that IRG does
            not practice medicine or any other profession, or control the
            provision of Covered Services to Covered Persons. Both Contractor
            and IRG acknowledge that it is the attending health care provider
            who is responsible for the care and treatment of the Covered Persons
            under such provider's care. This Agreement creates no rights or
            obligations between Contractor or IRG and the Covered Persons. It is
            understood and agreed that Covered Persons are not, and shall in no
            event be construed as, third party beneficiaries of this Agreement
            and that no privity of contract shall exist between Covered Persons
            and Contractor or IRG.

11.   COMPLIANCE WITH LAWS

      11.1  IRG represents and warrants that it is, and will remain throughout
            the term of this Agreement, in material compliance with all laws,
            rules and regulations that are now or hereafter promulgated by any
            governmental authority or agency that

                                       19
<PAGE>

            govern or apply to the operation and/or use of the care management
            services described herein or otherwise govern or apply to IRG.

      11.2  In the event any Benefit Plan is subject to the Employee Retirement
            Income Security Act of 1974 (ERISA), IRG shall not be identified as
            the "Plan Administrator" or a "Named Fiduciary" of the plan, as
            those terms are defined by ERISA. IRG has no responsibility for the
            preparation or distribution of the "Plan Document" or "Summary Plan
            Description" as those terms are defined by ERISA, or for the
            provision of any notices or for the filing of any reports or
            information required to be filed in regard to any Benefit Plan.

12.   MISCELLANEOUS PROVISIONS

      12.1  Amendments. All amendments and modifications to this Agreement shall
            be in writing and shall be duly executed by the parties hereto
            unless otherwise indicated.

      12.2  Entire Agreement. This Agreement, including the exhibits hereto,
            supersedes any and all other agreements, either oral or in writing,
            between the parties hereto with respect to the subject matter hereof
            and contains all of the covenants and agreements between the parties
            with respect to the said matters. Any inducements, promises or
            agreements, oral or otherwise, which have been made by any party, or
            anyone acting on behalf of any party, which are not embodied herein,
            and no other agreement, statement, or promise not contained in this
            Agreement shall be valid or binding, excepting a subsequent
            modification in writing signed by the parties to the Agreement.

      12.3  Applicable Law. This Agreement shall be governed by and construed in
            accordance with the Federal law, and to the extent not pre-empted,
            by the laws of the State of Wisconsin.

      12.4  Assignment. IRG may not assign this Agreement to the following
            companies without the prior written consent of Contractor: Aetna
            Inc., Humana Inc., UnitedHealth Group, Magellan Health Services
            Inc., any other company who offers for sale health plan services as
            a significant competitor of Cobalt in the State of Wisconsin, or a
            disreputable company. Contractor, with the exception of an
            assignment to an affiliate or subsidiary, shall not assign its
            rights, duties, or obligations under this Agreement without the
            prior written approval of IRG; Neither party shall unreasonably
            withhold prior written approval. If a party does not respond to a
            request for consent to a proposed assignment within thirty (30) days
            following the date of notice of such proposed assignment, such
            proposed assignment shall be deemed to have been consented to by the
            non-responding party. In the event of an assignment, all of the
            terms, conditions and other provisions of this Agreement shall be
            binding upon, and shall inure to the benefit of, all successors and
            assigns.

                                       20
<PAGE>

      12.5  IRG agrees that if Contractor is required to pay a penalty to IRG as
            set forth in Exhibit G or I under this Agreement that this shall be
            the exclusive remedy available to IRG or APS.

      12.6  Waiver of Breach. Waiver of breach of any provision of this
            Agreement shall not be deemed a waiver of any other breach of the
            same or different provision.

      12.7  Warranty of Authority. Each party executing this Agreement warrants
            and represents that it has full power and authority to enter into
            this Agreement and to bind itself to performance hereunder. Each
            party further warrants and represents that the individual signing
            this Agreement is an officer (if a corporate party) or a principal
            of the party for which he signs, or has been granted or delegated
            all requisite power and authority to bind the party for which he
            signs.

      12.8  Notices. Any notices required to be given pursuant to the terms and
            provisions of this Agreement shall be in writing, postage prepaid,
            and shall be sent by certified mail, return receipt requested, to
            the parties at the addresses below. The notice shall be effective on
            the date indicated on the return receipt.

            To IRG:

                     President of APS Healthcare
                     6705 Rockledge Drive, Suite 200
                     Bethesda, Maryland 20817
                     Or any subsequently provided address.

            To Contractor:

      12.9  Severability. In the event one or more provisions of this Agreement
            shall be held to be invalid, illegal or unenforceable, the remaining
            provisions shall be unimpaired. The invalid, illegal or
            unenforceable provisions may be replaced by a mutually acceptable
            provision that comes closest to the original intention of the
            parties. Such modification may not create a substantial departure
            from the original contract of the parties or change the essential
            purpose of their bargain.

      12.10 Headings. The headings of articles and sections contained in this
            Agreement are for reference purposes only and shall not affect in
            any way the meaning or interpretation of this Agreement.

      12.11 Association Not A Party. IRG hereby expressly acknowledges its
            understanding that this Agreement constitutes a contract between IRG
            and Contractor, that Contractor is an independent corporation
            operating under a license with the Blue

                                       21
<PAGE>

            Cross and Blue Shield Association, an association of independent
            Blue Cross and Blue Shield Plans, ("the Association") permitting
            Contractor to use the Blue Cross and/or Blue Shield Service Marks in
            the State of Wisconsin, and that Contractor is not contracting as
            the agent of the Association. IRG further acknowledges and agrees
            that it has not entered into this Agreement based upon
            representations by any person other than Contractor and that no
            person, entity, or organization other than Contractor shall be held
            accountable or liable to IRG for any of Contractor's obligations to
            IRG under this Agreement. This Article 12.11 shall not create any
            additional obligations whatsoever on the part of Contractor other
            than those obligations created under other provisions of this
            Agreement.

      12.12 Counterparts. This Agreement may be executed in one or more
            counterparts, each of which shall be deemed an original, but all of
            which together shall constitute one and the same instrument.

      12.13 Third Party Beneficiary. APS Healthcare and Cobalt Corporation are
            intended third party beneficiaries to this Agreement. Except as
            otherwise provided, there are no other intended third party
            beneficiaries to this Agreement.

                                       22
<PAGE>

                             IN WITNESS WHEREOF, the parties have caused this
           Agreement to be executed by their authorized representatives as of
           the date written below.

                                       Innovative Resource Group(SM), LLC.

By:                                    By:
   -----------------------------          -----------------------------
Title:                                 Title:
      --------------------------             --------------------------
Date:                                  Date:
      --------------------------             --------------------------

                                       23
<PAGE>

<TABLE>
<CAPTION>

                               INDEX OF EXHIBITS

        <S>                              <C>
        Exhibit A                        Diagnosis Codes Subject to Capitation Fund

        Exhibit B                        Utilization Management Delegation
                                         Services

        Exhibit C                        Credentialing Delegation Services

        Exhibit D                        Reports

        Exhibit E                        Performance Guarantees

        Exhibit F                        Contract Fees

        Exhibit G                        Liquidated Damages

        Exhibit H                        Use and Disclosure of Protected Health
                                         Information
        Exhibit I                        Pro Rata Purchase Price Damages

        Exhibit J                        Cobalt and Affiliates Contracted with IRG

        Exhibit K                        Sample Promissory Note
</TABLE>

<PAGE>

                                   EXHIBIT A

                 DIAGNOSIS CODES SUBJECT TO THE CAPITATION FUND

1.    The mental health and substance abuse diagnosis codes that are amenable to
      treatment and that are subject to the Capitation Fund are followed by an
      "X" in the BH column set forth below.

2.    The diagnosis codes that are followed by an "X" in the Med column are
      considered medical costs are not subject to the Capitation Fund.

3.    The diagnosis codes that are followed by an "X" in the NC column are
      non-covered services (Note this is for the Compcare agreement only; this
      may not apply for Blue Cross and Unity).

4.    A diagnosis code that is followed by an "X" in the Clinical Review/Clin
      Rev. column shall be handled as follows:

      a.    IRG's Medical Director will review the clinical circumstances
            regarding the service or claim. If IRG's Medical Director determines
            that the service or claim is mental health or substance abuse
            services then the claim or services are subject to the Capitation
            Fund; or

      b.    If IRG's Medical Director determines that the claim or service is
            medical then the information will be sent to the Contractor's
            Medical Director for review.

            i.    If Contractor's Medical Director determines that the claim or
                  service is medical then the claim or service is not subject to
                  the Capitation Fund; or

            ii.   If Contractor's Medical Director determines that the claim or
                  service is mental health or substance abuse services, then the
                  two medical directors will meet to negotiate a determination.
                  However, if the medical directors are unable to agree,
                  Contractor's Medical Director's determination shall be
                  binding.

      c.    The general guidelines applicable to the determination of whether a
            diagnosis code is subject to the Capitation Fund are the following:

            i.    The charges for the particular diagnosis code are submitted by
                  a facility licensed or primarily intended to deliver
                  behavioral health services; or

            ii.   The charges for the particular diagnosis code are for services
                  performed in a psychiatric unit of a medical facility; or

            iii.  The service for the particular diagnosis code was performed by
                  a professional licensed as a behavioral health provider.
<TABLE>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                  <C>     <C>     <C>      <C>
256.23        OVARIAN FAILURE
290           PRIMARY DEGEN DEMENTIA SENILE ONSET-UNCOMPL ALZ DI                                                   X
290           DEMENTIA OF THE ALZHEIMERS TYPE WITH LATE ONSET, UNCOMP                                              X

</TABLE>

<PAGE>

<TABLE>
<CAPTION>
ICD-9 CODE    DESCRIPTION                                                                          NC      BH      MED    CLIN REV.
<S>           <C>                                                                                  <C>     <C>    <C>       <C>
290.1         PRESENILE, DEMENTIA                                                                                   X
290.1         PRIMARY DEGEN DEMENTIA-PRESENILE DEMENTIAL NOS                                                        X
290.11        DEMENTIA-ALZHEIMERS TYPE, EARLY ONSET,W/ DELIRIUM                                                     X
290.12        DEMENTIA-ALZHEIMERS TYPE, EARLY ONSET, W/ DELUSIONS                                                             X
290.13        DEMENTIA-ALZHEIMERS TYPE, EARLY ONSET, W/ DEPRESSION                                                            X
290.2         SENILE DEMENTIA WITH DELUSIONAL OR DEPRESSIVE FEATURE                                                           X
290.2         PRIMARY DEGEN DEMENTIA SENILE ONSET-DELUSIONS                                                                   X
290.21        PRIMARY DEGEN DEMENTIA SENILE ONSET-DEPRESSION                                                                  X
290.3         PRIMARY DEGEN DEMENTIA SENILE ONSET-DELIRIUM                                                                    X
290.3         DEMENTIA OF THE ALZHEIMERS TYPE WITH LATE ONSET, DELIRIUM                                                       X
290.4         VASCULAR DEMENTIA, UNCOMPLICATED                                                                                X
290.4         VASCULAR DEMENTIA, WITH DELIRIUM                                                                                X
290.41        VASCULAR DEMENTIA, WITH DELIRIUM                                                                                X
29042         VASCULAR DEMENTIA, WITH DELUSIONS                                                                               X
29043         VASCULAR DEMENTIA, W/ DEPRESSED MOOD                                                                            X
291           ALCOHOL PSYCHOSES                                                                     X
291           ALCOHOL-WIDRAWL DELIRIUM                                                              X
291           ALCOHOL INTOXICATION DELIRIUM                                                         X
291.1         ALCOHOL-AMNESTIC DISORDER                                                             X
291.1         ALCOHOL-INDUCED PERSISTING AMNESTIC DISORDER                                          X
291.2         ALCOHOL-INDUCED PERSISTING DEMENTIA                                                                             X
291.2         ALCOHOL-INDUCED PERSISTING DEMENTIA                                                                             X
291.3         ALCOHOL-HALLUCINOSIS                                                                  X
291.3         ALCOHOL-INDUCED PSYCHOTIC DISORDER WITH                                               X
291.4         ALCOHOL-IDIOSYNCRATIC INTOXICATION                                                    X
291.4         ARTERIOSCLEROTIC DEMENTIA, UNCOMPLICATED                                                                        X
291.5         ALCOHOL-INDUCED PSYCHOTIC DIO, W/ DELUSIONS                                           X
291.8         OTHER SPECIFIED ALCOHOL                                                                                         X
291.8         UNCOMPLICATED ALCOHOL WITHDRAWAL                                                      X
291.9         ALCOHOL-RELATED D/O NOS                                                               X
292           DRUG PSYCHOSES                                                                        X
292           AMPHETAMINE-WITHDRAWL                                                                 X
292           DRUG WITHDRAWAL SYNDROME                                                              X
292.1         PARANOID &/OR HALLUCINATORY STATE INDUCED BY DRUGS                                    X
292.11        CANNABIS-DISORDER                                                                     X
292.12        SUBSTANCE-INDUCED PSYCHOTIC D/O, WI HALLUCINATIONS                                    X
292.2         PATHOLOGICAL DRUG INTOXICATION                                                        X
292.8         OTHER SPECIFIED DRUG-INDUCED MENTAL DISORDERS                                         X
292.81        PCP-DELIRIUM                                                                          X
292.82        OTHER SUBSTANCE-INDUCED PERSISTING DEMENTIA                                                                     X
292.83        OTHER SUBSTANCE-INDUCED PERSISTING AMNESETIC D/O                                                                X
292.84        OTHER SUBSTANCE-INDUCED MOOD D/0                                                              X
292.89        OTHER SUBSTANCE-INDUCED PSYCHIATRIC D/O                                                       X
292.9         DRUG MENTAL DISORDER NOS                                                                      X
292.9         OTHER OR UNSPEC PSYCHOACTIVE SUBS ORGNC MENTL DISORDR                                         X
293           TRANSIENT ORGANIC PSYCHOTIC CONDITIONS                                                        X
293           ORG/MENT.DISORDER ASSOCIAXIC III OR ETIOL.UNK.-DEL                                                              X
293           DELIRIUM (ETIOLOGY NOTED ON AXIS III OR IS UNKNOWN)                                                             X
293.1         SUBACUTE DELIRIUM                                                                                               X
293.8         OTH TRANSIENT ORG MENTAL DIS                                                                                    X
293.81        ORG/MENT.DISORDER ASSOC/AXIC III OR ETIOL.UNK-ORG                                                               X
293.82        ORG/MENT.DISORDER ASSOC/AXIC III OR ETIOL.UNK.-ORG                                                              X
293.83        ORG/MENT.DISORDER ASSOC/AXIC III OR ETIOL.UNK.-ORG                                                              X
293.89        TRANSIENT ORG MENTAL DIS                                                                                        X
293.9         TRANSIENT ORG MENTAL NOS                                                                                        X
294           OTHER ORGANIC PSYCHOTIC CONDITIONS (CHRONIC)                                                                    X
294           ORGIMENT.DISORDER ASSOCIAXIC III OR ETIOL.UNK.-AMN                                                              X
294           AMNESTIC DISORDER (ETIOL NOTED ON AXIS III OR UNKNOWN)
                                                                                                            X
</TABLE>

                                       2
<PAGE>

<TABLE>
<CAPTION>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                   <C>     <C>    <C>        <C>
294.1         ORG/MENT.DISORDER ASSOC/AXIC III OR ETIOL.UNK.-DEM                                                              X
294.1         DEMENTIA (ETIOL NOTED ON AXIS III OR UNKNOWN)                                                                   X
294.42        INVALID CODE                                                                          X
294.43        INVALID CODE                                                                          X
294.44        INVALID CODE                                                                          X
294.52        INVALID CODE                                                                          X
294.53        INVALID CODE                                                                          X
294.54        INVALID CODE                                                                          X
294.8         ORG/MENT.DISORDER ASSOC/AXIC III OR ETIOL.UNK.-ORG                                                              X
294.8         DEMENTIA NOS                                                                                                    X
294.9         UNSPECIFIED ORGANIC BRAIN SYNDROME                                                                              X
295           SCHIZOPHRENIC DISORDER                                                                        X
295           SCHIZOPHRENIA - SIMPLE TYPE                                                                   X
295           SCHIZOPHRENiC DISORDERS, SIMPLE TYPE UNSPECIFIED                                              X
295.01        SCHIZOPHRENIC DISORDERS, SIMPLE TYPE, SUBCHRONIC                                              X
295.02        SCHIZOPHRENIC DISORDERS, SIMPLE TYPE, CHRONIC                                                 X
295.03        SCHIZOPHREN DIS, SIMPLE TYPE, SUSCHR WI ACUTE EXACERB                                         X
295.04        SCHIZOPHREN DIS, SIMPLE TYPE, CHR WI ACUTE EXACERB                                            X
295.1         SCHIZOPHRENIA-DISORGANIZED, UNSPECIFIED                                                       X
295.11        SCHIZOPHRENIA-DISORGANIZED, SUBCHRONIC                                                        X
295.12        SCHIZOPHRENIA-DISORGANIZED, CHRONIC                                                           X
295.13        SCHIZOPHRENIA-DISORGANIZED,SUSCHRONIC W/ACUTE EXAC                                            X
295.14        SCHIZOPHRENIA-DISORGANIZED, CHRONIC WIACUTE EXACER                                            X
295.15        SCHIZOPHRENIA-SISORGANIZED, IN REMISSION                                                      X
295.2         SCHIZOPHRENIA-CATATONIC, UNSPECIFIED                                                          X
295.21        SCHIZOPHRENIA-CATATONIC,SUBCHRONIC                                                            X
295.22        SCHIZOPHRENIA-CATATONIC,CHRONIC                                                               X
295.23        SCHIZOPHRENIA-CATATONIC,SUBCHRONIC W/ACUTE EXACER                                             X
295.24        SCHIZOPHRENIA-CATATONIC,CHRONIC W/ACUTE EXAGERBAT                                             X
295.25        SCHIZOPHRENIA-CATATONIC, IN REMISSION                                                         X
295.3         SCHIZOPHRENIA-PARANOID, UNSPECIFIED                                                           X
295.31        SCHIZOPHRENIA-PARANOID, SUBCHRONIC                                                            X
295.32        SCHIZOPHRENIA-PARANOID, CHRONIC                                                               X
295.33        SCHIZOPHRENIA-PARANOID, SUBCHRONIC W/ACUTE EXAGERB                                            X
295.34        SCHIZOPHRENIA-PARANOID,CHRONIC W/ACUTE EYACERBATI                                             X
295.35        SCHIZOPHRENIA-PARANOID, IN REMISSION                                                          X
295.4         PSYCHOTIC DIS. NOT ELSEWHERE CLASSIFIED-SCHIZOPHRE ACUTE                                      X
295.41        SCHIZOPHRENIC EPISODE, SUBCHRONIC                                                             X
295.5         UNSPECIFIED LATENT SCHIZOPHRENIA                                                              X
295.51        LATENT SCHIZOPHRENIC, SUBCHRONIC                                                              X
295.6         SCHIZOPHRENIA-REDIDUAL, UNSPECIFIED                                                           X
295.61        SCHIZOPHRENiA-RESIDUAL, SUSCHRONIC                                                            X
295.62        SCHIZOPHRENIA-RESIDUAL,CHRONIC                                                                X
295.63        SCHIZOPHRENIA-RESIDUAL, SUBCHRONIC W/ACUTE EXACERB                                            X
295.64        SCHIZOPHRENIA-RESIDUAL, CHRONIC W/ACUTE EXACERBATI                                            X
295.65        SCHIZOPHRENIA-RESIDUAL, IN REMISSION                                                          X
295.7         SCHIZO-AFFECTIVE TYPE                                                                         X
295.7         PSYCHOTIC DIS. NOT ELSEWHERE CLASSIFIED-SCHIZOAFFE                                            X
295.71        PSYCHOTIC DIS. NOT ELSEWHERE CLASSIFIED-SCHIZOAFFE                                            X
295.73        SCHIZO-AFFECTIVE TYPE, SUBCHR W/ ACUTE EXACERB                                                X
295.74        SCHIZO-AFFECTIVE TYPE, CHRONIC W/ ACUTE EXACERB                                               X
295.8         OTHER SPECIFIED TYPES OF SCHIZOPHRENIA                                                        X
295.8         OTHER SPECIFIED TYPE OF SCHIZOPHRENIA                                                         X
295.9         SCHIZOPHRENIA-UNDIFFERENTIATED, UNSPECIFIED                                                   X
295.91        SCHIZOPHRENIA-UNDIFFERENTIATED, SUBGHRONIC                                                    X
295.92        SCHIZOPHRENIA-UNDIFFERENTIATED, CHRONIC                                                       X
295.93        SCHIZOPHRENIA-UNDIFFERENTIATED, SUBCHRONIC W/ACUTE                                            X
295.94        SCHIZOPHRENIA-UNDIFFERENTIATED, CHRONIC W/ACUTE EX                                            X
</TABLE>

                                       3
<PAGE>

<TABLE>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                  <C>     <C>     <C>      <C>
295.95        SCHIZOPHRENIA-UNDIFFERENTIATED, IN REMISSION                                                  X
296           AFFFECTIVE PSYCHOSES                                                                          X
296           AFFFECTIVE PSYCHOSES                                                                          X
296.06        MANIC DIS REMISSION                                                                           X
296.1         MANIC DISORDER, RECURRENT EPISODE                                                             X
296.2         MAJOR DEPRESSION-SINGLE EPISODE                                                               X
296.2         MAJOR DEPRESSION-SINGLE EPISODE, UNSPECIFIED                                                  X
296.21        MAJOR DEPRESSION-SINGLE EPISODE, MILD                                                         X
296.22        MAJOR DEPRESSION-SINGLE EPISODE, MODERATE                                                     X
296.23        MAJOR DEPRESSiON-SINGLE EPISODE, SEVERE, W/OUT PSY                                            X
296.24        MAJOR DEPRESSION-SINGLE EPISODE, W/PSYCHOTIC FEATU                                            X
296.25        MAJOR DEPRESSION-SINGLE EPISODE, IN PARTIAL REMISS                                            X
296.26        MAJOR DEPRESSION-SINGLE EPISODE, IN FULL REMISSION                                            X
296.3         MAJOR DEPRESSION-RECURRENT                                                                    X
296.3         MAJOR DEPRESSION-RECURRENT, UNSPECIFIED                                                       X
296.31        MAJOR DEPRESSION, RECURRENT, MILD                                                             X
296.32        MAJOR DEPRESSIVE D/0, RECURRENT, MODERATE                                                     X
296.33        MAJOR DEPRESSION-RECURRENT, W/OUT PSYCHOTIC FEATUR                                            X
296.34        MAJOR DEPRESSION-RECURRENT, W/PSYCHOTIC FEATURES                                              X
296.35        MAJOR DEPRESSION-RECURRENT, IN PARTIAL REMISSION                                              X
296.36        MAJOR DEPRESSION-RECURRENT, IN FULL REMISSION                                                 X
296.4         BIPOLAR DISORDER-MANIC                                                                        X
296.4         BIPOLAR DISORDER-MANIC, UNSPECIFIED                                                           X
296.41        BIPOLAR DISORDER-MANIC, MILD                                                                  X
296.42        BIPOLAR DISORDER-MANIC, MODERATE                                                              X
296.43        BIPOLAR DISORDER-MANIC, SEVERE, W/OUT PSYCHOTIC FE                                            X
296.44        BIPOLAR DISORDER-MANIC, WIPSYCHOTIC FEATURES                                                  X
296.45        BIPOLAR DISORDER-MANIC, IN PARTIAL REMISSION                                                  X
296.46        BIPOLAR DISORDER-MANIC, IN FULL REMISSION                                                     X
296.5         BIPOLAR DISORDER-DEPRESSED, UNSPECIFIED                                                       X
296.5         BIPOLAR DISORDER-DEPRESSED, UNSPECIFIED                                                       X
296.51        BIPOLAR DISORDER-DEPRESSED, MILD                                                              X
296.52        BIPOLAR DISORDER-DEPRESSED, MODERATE                                                          X
296.53        BOPOLAR DISORDER-DEPRESSED, SEVERE, W/OUT PSYCHOTI                                            X
296.54        BIPOLAR DISORDER-DEPRESSED, W/PSYCHOTIC FEATURES                                              X
296.55        BIPOLAR DISORDER-DEPRESSED, IN PARTIAL REMISSION                                              X
296.56        BIPOLAR DISORDER-DEPRESSED, IN FULL REMISSION                                                 X
296.6         BIPOLAR DISORDER-MIXED                                                                        X
296.6         BIPOLAR DISORDER-MIXED, UNSPECIFIED                                                           X
296.61        BIPOLAR DISORDER-MIXED, MILD                                                                  X
296.62        BIPOLAR DISORDER-MIXED, MODERATE                                                              X
296.63        BIPOLAR DISORDER-MIXED, SEVERE W/OUT PSYCHOTIC FEA                                            X
296.64        BIPOLAR DISORDER-MIXED, W/PSYCHOTIC FEATURES                                                  X
296.65        BIPOLAR DISORDED-MIXED, IN PARTIAL REMISSION                                                  X
296.66        BIPOLAR DISORDER-MIXED, IN FULL REMISSION                                                     X
296.7         BIPOLAR DISORDER NOS                                                                          X
296.7         BIPOLAR DISORDER NOS, UNSPECIFIED                                                             X
296.8         BIPOLAR D/O NOS                                                                               X
296.8         MANIC-DEPRESSIVE PSYCHOSIS, UNSPECIFIED                                                       X
296.81        MANIC-DEPRESSIVE PSYCHOSIS, ATYPICAL MANIC DISORDER                                           X
296.82        ATYPICAL DEPRESSIVE DISORDER                                                                  X
296.89        BIPOLAR 11 D/O                                                                                X
296.9         UNSPECIFIED DIAGNOSIS                                                                 X
296.9         MAJOR AFFECTIVE DISORDER                                                                      X
296.99        OTHER SPECIFIED AFFECTIVE PSYCHOSIS                                                           X
297           PARANOID STATES                                                                               X
297           PARANOID STATE, SIMPLE                                                                        X
297.1         DELUSIONAL (PARANOID) DISORDER                                                                X
</TABLE>

                                       4
<PAGE>

<TABLE>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                   <C>    <C>     <C>      <C>
297.1         DELUSIONAL DISORDER                                                                           X
297.2         PARAPHRENIA                                                                                   X
297.3         PSYCHOTIC DIS. NOT ELSEWHERE CLASSIFIED-INDUCED PS                                            X
297.3         SHARED PSYCHOTIC DISORDER                                                                     X
297.8         OTHER SPECIFIED PARANOID STATES                                                               X
297.9         PARANOID STATE, UNSPECIFIED                                                                   X
298           DEPRESSIVE TYPE PSYCHOSIS                                                                     X
298.1         EXCITATIVE TYPE PSYCHOSIS                                                                     X
298.2         REACTIVE CONFUSION                                                                            X
298.3         ACUTE PARANOID REACTION                                                                       X
298.4         PSYCHOGENIC PARANOID PSYCHOSIS                                                                X
298.8         PSYCHOTIC DIS. NOT ELSEWHERE CLASSIFIED-BRIEF REAC                                            X
298.8         BRIEF PSYCHOTIC DISORDER                                                                      X
298.9         PSYCHOTIC DIS. NOT ELSEWHERE CLASSIFIED-PSYCHOTIC                                             X
298.9         PSYCHOTIC DISORDER                                                                            X
299           PSYCHOSIS WITH ORIGIN SPECIFIC TO CHILDHOOD                                                   X
299           AUTISTIC DISORDER                                                                                               X
299.01        INFANTILE AUTISM, RESIDUAL STATE                                                                                X
299.1         DISINTEGRATIVE PSYCHOSIS, CURRENT OR ACTIVE STATE                                             X
299.11        DISINTEGRATIVE PSYCHOSIS, RESIDUAL STATE                                                      X
299.8         PERVASIVE DEVELOPMENTAL DISORDER NOS                                                                            X
299.9         UNSPECIFIED PSYCHOSES                                                                         X
300           PANIC DISORDER-ANXIETY DISORDER NOS                                                           X
300           ANXIETY STATE, UNSPECIFIED                                                                    X
300.01        PANIC DISORDER-W/OUT AGORAPHOBIA                                                              X
300.02        PANIC DISORDER-GENERALIZED ANXIETY DISORDER                                                   X
300.09        ANXIETY STATE,OTHER                                                                           X
300.1         HYSTERIA                                                                                      X
300.1         HYSTERIA, UNSPECIFIED                                                                         X
300.11        SOMATOFORM DISORDERS-CONVER.DIS (OR HYSTERICAL NEU                                            X
300.12        DISSOCIATIVE DISORDERS-PSYCHOGENIC AMNESIA                                                    X
300.13        DISSOCIATIVE DISORDERS-PSYCHOGENIC FUGUE                                                      X
300.14        DISSOCIATIVE DISORDERS-MULTIPLE PERSONALITY DISORD                                            X
300.15        DISSOCIATIVE DISORDERS-DISSOCIATIVE DISORDER NOS                                              X
300.16        FACTITIOUS DISORDER-W/PSYCHOLOGICAL SYMPTOMS                                                  X
300.19        FACTITIOUS DISORDER NOS                                                                       X
300.2         PHOBIC DISORDERS                                                                              X
300.2         INVALID CODE                                                                          X
300.21        PANIC DISORDER-WITH AGORAPHOBIA                                                               X
300.22        PANIC DISORDER-AGORAPHOBIA W/OUT HX OF PANIC DISOR                                            X
300.23        PANIC DISORDER-SOCIAL PHOBIA                                                                  X
300.29        PANIC DISORDER-SIMPLE PHOBIA                                                                  X
300.3         PANIC DISORDER-OBSESS.COMPULSIVE DIS (OR OBESSIVE                                             X
300.3         OBSESSIVE COMPULSIVE DISORDER                                                                 X
300.4         NEUROTIC DEPRESSION                                                                           X
300.4         DYSTHYMIA                                                                                     X
300.5         NEURASTHENIA                                                                                  X
300.6         DISSOCIATIVE DISORDERS-DEPRSNLZATION DIS (OR DEPRS                                            X
300.6         DEPERSONALIZATION DISORDER                                                                    X
300.7         SOMATOFORM DISORDERS-BODY DYSMORPHIC DISORDER                                                 X
300.7         BODY DYSMORPHIC DISORDER                                                                      X
300.8         OTHER NEUROTIC DISORDER                                                                       X
300.81        SOMATOFORM DISORDERS-SOMATIZATION DISORDER                                                    X
300.89        OTHER                                                                                 X
300.9         UNSPECIFIED NEUROTIC DISORDER                                                                 X
300.9         UNSPECIFIED MENTAL DISORDER (NONPSYCHOTIC)                                                    X
301           PERSONALITY DIS. CLUSTER A-PARANOID                                                           X
301           PARANOID PERSONALITY DISORDER                                                                 X
</TABLE>

                                       5
<PAGE>

<TABLE>
<CAPTION>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                   <C>    <C>     <C>      <C>
301.1         AFFECTIVE PERSONALITY DISORDER                                                                X
301.1         AFFECTIVE PERSONALITY DiSORDER, UNSPECIFIED                                                   X
301.11        CHRONIC HYPOMANIC PERSONALITY DISORDER                                                        X
301.12        CHRONIC DEP PERSONALITY DIS                                                                   X
301.13        BIPOLAR DISORDER-CYCLOTHYMIA                                                                  X
301.2         SCHIZOID PERSONALITY DISORDER                                                                 X
301.2         PERSONALITY DIS. CLUSTER A-SCHIOID                                                            X
301.21        INTROVERTED PERSONALITY DISORDER                                                              X
301.22        PERSONALITY DIS. CLUSTER A-SCHIZOTYPAL                                                        X
301.3         EXPLOSIVE PERSONALITY DISORDER                                                                X
301.4         PERSONALITY DIS. CLUSTER C-OBSESSIVE COMPULSIVE                                               X
301.4         OBSESSIVE COMPULSIVE PERSONALITY DISORDER                                                     X
301.5         HISTRIONIC PERSONALITY DISORDER                                                               X
301.5         PERSONALITY DIS. CLUSTER B-HISTRIONIC                                                         X
301.51        FACTITIOUS DISORDER-W/PHYSICAL SYMPTOMS                                                       X
301.59        OTHER HISTRIONIC PERSONALITY DISORDER                                                         X
301.6         PERSONALITY DIS. CLUSTER C-DEPENDENT                                                          X
301.6         DEPENDENT PERSONALITY DISORDER                                                                X
301.7         PERSONALITY DIS. CLUSTER B-ANTISOCIAL                                                 X
301.7         ANTISOCIAL PERSONALITY DISORDER                                                       X
301.8         OTHER PERSONALITY DISORDER                                                                    X
301.81        PERSONALITY DIS. CLUSTER B-NARCISSISTIC                                                       X
301.82        PERSONALITY DIS. CLUSTER C-AVOIDANT                                                           X
301.83        PERSONALITY DIS. CLUSTER B-BORDERLINE                                                         X
301.84        PERSONALITY DIS. CLUSTER C-PASSIVE AGGRESSIVE                                                 X
301.89        MIXED PERSAONALITY DISORDER                                                                   X
301.9         PERSONALITY DISORDER NOS                                                                      X
301.9         PERSONALITY DISORDER NOS                                                                      X
302           HOMOSEXUALITY                                                                         X
302.1         ZOOPHILIA                                                                                                       X
302.2         PARAPHILIAS-PEDOPHILIA                                                                X
302.2         PEDOPHILIA                                                                            X
302.3         PARAPHILIAS-TRANSVESTIC FETISHISM                                                             X
302.3         TRANSVESTIC FETISHISM                                                                         X
302.4         PARAPHILIAS-EXHIBITIONISM                                                                     X
302.4         EXHIBITIONISM                                                                                 X
302.5         TRANSSEXUALISM                                                                                X
302.5         TRANSEXUALISM                                                                                 X
302.51        TRANSSEXUALISM, WITH ASEXUAL HISTORY                                                          X
302.52        TRANSSEXUALISM, WITH HOMOSEXUAL HISTORY                                                       X
302.53        TRANSSEXUALISM, WITH HETEROSEXUAL HISTORY                                                     X
302.6         GENDER IDENTITY DISORDER OF CHILDHOOD                                                         X
302.6         GENDER IDENTITY DISORDER NOS                                                                  X
302.7         PSYCHOSEXUAL DYSFUNCTION                                                                      X
302.7         SEXUAL DYSFUNCTION NOS                                                                                X
302.71        HYPOACTIVE SEXUAL DESIRE DISORDER                                                                     X
302.72        SEXUAL AROUSAL DISORDER                                                                               X
302.73        INHIBITED FEMALE ORGASM                                                                               X
302.74        INHIBITED MALE ORGASM                                                                                 X
302.75        PREMATURE EJACULATION                                                                                 X
302.76        DYSPAREUNIA                                                                                           X
302.79        SEXUAL AVERSION DISORDER                                                              X
302.81        PARAPHILIAS-FETISHISM                                                                         X
302.82        PARAPHILIAS-VOYEURISM                                                                         X
302.83        PARAPHILIAS-SEXUAL MASOCHISM                                                                  X
302.84        PARAPHILIAS-SEXUAL SADISM                                                             X
302.85        GENDER IDENTITY DIS ADOL OR ADULTHOOD, NONTRASSEXU                                            X
302.89        PARAPHILIAS-FROTTEURISM                                                                       X
</TABLE>

                                       6
<PAGE>
<TABLE>
ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                   <C>    <C>     <C>      <C>
302.9         PARAPHILIAS-SEXUAL DISORDER NOS                                                       X
302.9         PARAPHILIA NOS                                                                        X
303           ALLCOHOL DEPENDENCE SYNDROME                                                                  X
303           ALCOHOL-INTOXICATION                                                                          X
303.01        ALCOHOL DEPENDENCE, CONTINUOUS                                                                X
303.02        ALCOHOL DEPENDENCE, EPISODIC                                                                  X
303.03        ACUTE ALCOHOL INTOXICATION IN REMISSION                                                       X
303.1         ALCOHOL DEPENDENCE, CONTINUOUS                                                                X
303.3         ALCOHOL DEPENDENCE, IN REMISSION                                                              X
303.9         ALCOHOL DEPENDENCE                                                                            X
303.9         PYSCHOACTIVE SUBSTANCE USE DIS.-ALCOHOL DEPENDENCE                                            X
303.91        ALCOHOL DEPENDENCY NEC NCS CO                                                                 X
303.92        OTHER & UNSPECIFIED ALCOHOL DEP-EPISODIC                                                      X
303.93        ALCOHOL DEPENDENCE REMISSION                                                                  X
304           PYSCHOACTIVE SUBSTANCE USE DIS.-OPIOID DEPENDENCE                                             X
304.01        OPIOID DEPENDENCE, CONTINUOUS                                                                 X
304.02        OPIOID DEPENDENCE, EPISODIC                                                                   X
304.03        OPIOID DEPENDENCE, IN REMISSION                                                               X
304.1         PYSCHOACTIVE SUBSTANCE USE DIS.-SEDATIVE OR HYPNOT                                            X
304.11        BARBITURATE & SIMIL ACTING SEDATIVE OR HYPNOT DEP, CONT                                       X
304.12        BARBITURATE & SIMIL ACTING SEDATIVE OR HYPNOT DEP, EPISOD                                     X
304.13        BARBITURATE & SIMIL ACTING SEDATIVE OR HYPNOT DEP IN REM                                      X
304.2         COCAINE DEPENDENCE                                                                            X
304.2         PYSCHOACTIVE SUBSTANCE USE DIS.-COCAINE DEPENDENCE                                            X
304.21        COCAINE DEPENDENCE CONTINUOUS                                                                 X
304.22        COCAINE DEPENDENCE, EPISODIC                                                                  X
304.23        COCAINE DEPENDENCE, IN REMISSION                                                              X
304.3         CANNABIS DEPENDENCE                                                                           X
304.3         PYSCHOACTIVE SUBSTANCE USE DIS.-CANNABIS DEPENDENC                                            X
304.31        CANNABIS DEPENDENCE CONTINUOUS                                                                X
304.32        CANNABIS DEPENDENCE, EPISODIC                                                                 X
304.33        CANNABIS DEPENDENCE, IN REMISSION                                                             X
304.4         PYSCHOACTIVE SUBSTANCE USE DIS.-AMPHETAMINE DEPEND                                            X
304.41        AMPHETAMINE OR OTHER PSYCHOSTIM DEPENDENCE, CONT                                              X
304.42        AMPHETAMINE OR OTHER PSYCHOSTIM DEP, EPISODIC                                                 X
304.43        AMPHETAMINE OR OTHER PSYCHOSTIM DEP, IN REMISSION                                             X
304.5         OTHER SUBSTANCE-PSYCHOACTIVE SUBSTANCE DEPENDENCE                                             X
304.51        HALLUCINOGEN DEPENDENCE, CONTINUOUS                                                           X
304.52        HALLUCINOGENIC DEPENDENCE, EPISODIC                                                           X
304.53        HALLUCINOGENIC DEPENDENCE, IN REMISSION                                                       X
304.6         PYSCHOACTIVE SUBSTANCE USE DIS.-INHALANT DEPENDENC                                            X
304.7         COMBINATIONS OF OPIOID TYPE DRUGS W/ ANY OTHER                                                X
304.8         POLYSUBSTANCE DEPENDENCE                                                                      X
304.8         COMBINATIONS OF DRUG DEP EXCL OPIOID TYPE DRUG                                                X
304.81        COMBO DRUG DEPENDENCE, EXCLUDING OPIOD TYPE, CONTI                                            X
304.9         OTHER (OR UNKNOWN) SUBSTANCE ABUSE                                                            X
304.9         UNSPECIFIED DRUG DEPENDENCE                                                           X
305           NONDEPENDENT ABUSE OF DRUGS                                                                   X
305           NONDEPENDENT ABUSE OF DRUGS                                                                   X
305           PYSCHOACTIVE SUBSTANCE USE DIS.-ALCOHOL ABUSE                                                 X
305.01        NONDEPENDENT ABUSE OF DRUGS CONTINUOUS                                                        X
305.02        ALCOHOL ABUSE, EPISODIC                                                                       X
305.03        ALCOHOL ABUSE, IN REMISSION                                                                   X
305.1         TOBACCO USE DISORDER, UNSPECIFIED                                                                     X
305.11        TOBACCO USE DISORDER, CONTINUOUS                                                                      X
305.12        TOBACCO USE DISORDER, EPISODIC                                                                        X
305.13        TOBACCO USE DISORDER, IN REMISSION                                                                    X
305.2         CANNABIS-INTOXICATION                                                                         X
</TABLE>

                                       7
<PAGE>

<TABLE>
<CAPTION>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                   <C>    <C>     <C>      <C>
305.21        CANNABIS USE, CONTINUOUS                                                                      X
305.22        CANNABIS ABUSE, EPISODIC                                                                      X
305.23        CANNABIS ABUSE, IN REMISSION                                                                  X
305.3         HALLUCINOGEN-HALLUCINOSIS                                                                     X
305.31        HALLUCINOGENIC ABUSE, CONTINUOUS                                                              X
305.32        HALLUCINOGENIC ABUSE, EPISODIC                                                                X
305.33        HALLUCINOGENIC ABUSE, IN REMISSION                                                            X
305.4         SEDATIVE OR HYPNOTIC-INTOXICATION                                                             X
305.41        BARBITURATE & SIMIL ACTING SEDATIVE OR HYPN ABUSE, CONT                                       X
305.42        BARBITURATE & SIMIL ACTING SEDATIVE OR HYPN ABUSE, EPISODIC                                   X
305.43        BARBITURATE & SIMIL ACTING SEDATIVE OR HYPN ABUSE, IN REM                                     X
305.5         OPIOID-INTOXICATION                                                                           X
305.51        OPIOID ABUSE, CONTINUOUS                                                                      X
305.52        OPIOID ABUSE, EPISODIC                                                                        X
305.53        OPIOID ABUSE, IN REMISSION                                                                    X
305.6         COCAINE ABUSE                                                                                 X
305.6         COCAINE-INTOXICATION                                                                          X
305.61        COCAINE DEPENDENCE-CONTINUOUS                                                                 X
305.62        COCAINE ABUSE-EPISODIC                                                                        X
305.63        COCAINE ABUSE, IN REMISSION                                                                   X
305.7         AMPHETAMINE-INTOXICATION                                                                      X
305.71        AMPHETAMINE OR REL ACTING SYMPATHOMIM ABUSE, CONTIN                                           X
305.8         ANTIDEPRESSANT TYPE ABUSE, UNSPECIFIED                                                        X
305.81        ANTIDEPRESSANT TYPE ABUSE, CONTINUOUS                                                         X
305.82        ATNIDEPRESSANT TYPE ABUSE, EPISODIC                                                           X
305.83        ANTIDEPRESSANT TYPE ABUSE, IN REMISSION                                                       X
305.9         INHALANT-INTOXICATION                                                                         X
305.91        DRUG ABUSE NEC - CONTIN                                                               X
306           PHYSIOLOGICAL MALFUNCTIONS ARISING FROM MENTAL FACTORS                                                          X
306           MUSCULOSKELETAL                                                                                                 X
306.1         RESPIRATORY                                                                                                     X
306.2         CARDIOVASCULAR                                                                                                  X
306.3         SKIN                                                                                                            X
306.4         GASTROINTESTINAL                                                                                                X
306.5         GENITOURINARY                                                                                                   X
306.51        VAGINISMUS                                                                                                      X
306.52        PSYCHOGENIC DYSMENORRHEA                                                                                        X
306.53        PSYCHOGENIC DYSURIA                                                                                             X
306.59        OTHER PHYSIOLOGICAL MALFUNCTIONS                                                                                X
306.6         ENDOCRINE                                                                                                       X
306.7         ORGANS OF SPECIAL SENSE                                                                                         X
306.8         OTHER SPECIFIED PSYCHOPHYSIOLOGICAL MALFUNCTIONS                                                                X
306.9         UNSPECIFIED PSYCHOPHYSIOLOGICAL MALFUNCTIONS                                                                    X
307           STAMMERING & STUTTERING                                                                                         X
307           STUTTERING                                                                                                      X
307.1         ANOREXIA NERVOSA                                                                              X
307.1         ANOREXIA NERVOSA                                                                              X
307.2         TIC D/O NOS                                                                                           X
307.2         TIC DISORDER NOS                                                                                      X
307.21        TRANSIENT TIC DISORDER                                                                                X
307.22        CHRONIC MOTOR OR VOCAL TIC DISORDER                                                                   X
307.23        TOURETTE'S SYNDROME                                                                        X
307.3         STEREOTYPE/HABIT DISORDER                                                                  X
307.3         STEREOTYPE/HABIT DISORDER                                                                  X
307.4         SPECIFIC DISORDERS OF SLEEP OF NONORGANIC ORIGIN                                                      X
307.4         DYSSOMNIA NOS                                                                                         X
307.41        TRANSIENT DISORDER OF INITIATING OR MAINTAINING SLEEP                                                 X
307.42        DYSSOMNIAS-PRIMARY INSOMNIA (NON-ORGANIC)                                                            X
</TABLE>

                                       8
<PAGE>

<TABLE>
<CAPTION>
ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                   <C>    <C>     <C>      <C>
307.43        TRANSIENT DISORD OF INITIATING OR MAINTAINING WAKEFULNESS                                             X
307.44        HYPERSOMNIA DISORDER-RELATED TO ANOTHER MENTAL DIS                                            X
307.45        HYPERSOMNIA DISORDER-SLEEP-WAKE SCHEDULE DISORDER                                                     X
307.46        PARASOMNIAS-SLEEP TERROR/SLEEPWALKING DISORDER                                                X
307.47        PARASOMNIAS-DREAM ANXIETY DISORDER (NIGHTMARE DIS                                             X
307.48        REPETITIVE INTRUSIONS OF SLEEP                                                                X
307.49        OTHER                                                                                 X
307.5         OTHER & UNSPECIFIED DISORDERS OF EATING                                               X
307.5         EATING DISORDER NOS                                                                           X
307.51        BULIMIA NERVOSA                                                                               X
307.52        PICA                                                                                                  X
307.53        RUMINATION DISORDER OF INFANCY                                                                        X
307.54        PSYCHOGENIC VOMITING                                                                                            X
307.6         ENURESIS                                                                                                        X
307.6         ENURESIS (NOT DUE TO A GENERAL MEDICAL CONDITION)                                                               X
307.7         ENCOPRESIS                                                                                                      X
307.7         ENCOPRESIS, W/O CONSTIPATION & OVERFLOW INCONTINENCE                                                            X
307.72        INVALID CODE                                                                          X
307.73        INVALID CODE                                                                          X
307.8         PSYCHALGIA                                                                            X
307.8         SOMATOFORM DISORDERS-SOMATOFORM PAIN DISORDER                                                                   X
307.81        TENSION HEADACHE                                                                                      X
307.89        PAIN D/O ASSOCIATED WI BOTH MEDICAL AND PSYCH FACT                                    X
307.9         UNSPECIFIED SPECIAL SYMPTOMS                                                                  X
307.9         COMMUNICATION DISORDER NOS                                                                    X
308           ACUTE REACTION TO STRESS                                                                      X
308           PREDOMINANT DISTURBANCE OF EMOTION                                                            X
308.1         PREDOMINANT DISTURBANCE OF CONSCIOUSNESS                                                      X
308.2         PREDOMINANT PSYCHOMOTOR DISTURBANCE                                                           X
308.3         OTHER ACUTE REACTIONS TO STRESS                                                               X
308.4         MIXED DISORDERS AS REACTIONS TO STRESS                                                        X
308.9         UNSPECIFIED ACUTE REACTION TO STRESS                                                          X
309           ADJUSTMENT REACTION                                                                           X
309           BRIEF DEPRESSIVE REACTION                                                                     X
309           ADJUSTMENT DISORDER WITH DEPRESSED MOOD                                                       X
309.1         PROLONGED DEPRESSIVE REACTION                                                                 X
309.2         ADJUSTMENT REACTION, WITH PREDOMINANCE DISTURBANCE                                            X
309.21        SEPARATION ANXIETY DISORDER                                                                   X
309.22        EMANCIPATION DISORDER OF ADOL AND EARLY ADULT LIFE                                            X
309.23        ADJUSTMENT DISORDER WI ACADEMIC INHIBITION                                            X
309.24        ADJUSTMENT REACTION-ANXIOUS MOOD                                                              X
309.28        ADJ. D/0 W/MIXED EMOTIONAL FEATURES                                                           X
309.29        OTHER ADJUSTMENT REACTION                                                                     X
309.3         ADJUSTMENT REACTION WI PREDOMINANT DISTURB OF CONDUCT                                         X
309.3         ADJUSTMENT DISORDER WITH DISTURBANCE OF CONDUCT                                               X
309.4         MIXED DISTURBANCE OF EMOTIONS                                                                 X
309.4         ADJ DISORDER WI MIXED DISTURB OF EMOTIONS                                                     X
309.8         OTHER SPECIFIED ADJUSTMENT REACTIONS                                                          X
309.81        PROLONGED POSTTRAUMATIC STRESS DISORDER                                                       X
309.82        ADJSUTMENT REACTION WI PHYSICAL SYMPTOMS                                                      X
309.83        ADJUSTMENT REAC WITH WITHDRAWL                                                                X
309.89        PANIC DISORDER-POST-TRAUMATIC STRESS DISORDER                                                 X
309.9         ADJUSTMENT REACTION                                                                           X
309.9         ADJUSTMENT DISORDER NOS                                                                       X
310           SPEC NONPSYCHOT MENTAL DISORD DUE TO ORGAN BRAIN DAMAGE                                                         X
310           FRONTAL LOBE SYNDROME                                                                                  X
310.1         ORG/MENT.DISORDER ASSOC/AXIC III OR ETIOL.UNK-ORG                                                               X
310.1         PERSONALITY CHANGE DUE TO (INDICATED MEDICAL COND)                                                              X

</TABLE>

                                       9
<PAGE>

<TABLE>
<CAPTION>
ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                  <C>     <C>     <C>      <C>
310.2         POSTCONCUSSION SYNDROME I                                                                             X
310.8         OTHER SPEC NONPSYCHOT MENT DISORD FOLL ORGANIC BRAIN DAM                                                        X
310.9         UNSPECIFIED NONPSYCHOTIC                                                                              X
311           DEPRESSIVE DISORDER NEC                                                                       X
311           DEPRESSIVE DISORDER NOS                                                                       X
312           DISTURBANCE OF CONDUCT, NOT ELSEWHERE CLASSIFIED                                      X
312           UNDERSOCIALIZED CONDUCT DISORD, AGGRESSIVE TYPE, UNSPEC                                       X
312           SOLITARY AGGRESSIVE TYPE                                                                      X
312.01        UNDERSOCIALIZED CONDUCT DISORD, AGGRESSIVE TYPE, MILD                                         X
312.02        UNDERSOCIALIZED CONDUCT DISORD, AGGRESSIVE TYPE, MOD                                          X
312.03        UNDERSOCIALIZED COND DISORD, AGGRESSIVE TYPE, SEVERE                                          X
312.1         CONDUCT DISORDER I                                                                            X
312.1         UNDERSOCIALIZED COND DISORD, UNAGGRESSIVE TYPE, UNSP                                          X
312.11        UNDERSOCIALIZED COND DISORD, UNAGGR TYPE, MILD                                                X
312.12        UNDERSOCIALIZED COND DISORD, UNAGGR TYPE, MODERATE                                            X
312.2         SOCIALIZED CONDUCT DISORDER                                                                   X
312.2         SOCIALIZED CONDUCT DISORDER, UNSPECIFIED                                                      X
312.21        SOCIALIZED CONDUCT DISORDER, MILD                                                             X
312.22        SOCIALIZED CONDUCT DISORDER, MODERATE                                                         X
312.23        SOCIALIZED CONDUCT DISORDER, SEVERE                                                           X
312.3         DISORDER OF IMPULSE CONTROL                                                                   X
312.3         IMPULSE CONTROL DIS NOS                                                                       X
312.31        IMPULSE CNTRL DIS NOT ELSWHR CLASS.-PATHOLOGICAL G                                            X
312.32        IMPULSE CNTRL DIS NOT ELSWHR CLASS.-KLEPTOMANIA                                                                 X
312.33        IMPULSE CNTRL DIS NOT ELSWHR CLASS.-PYROMANIA                                                                   X
312.34        IMPULSE CNTRL DIS NOT ELSWHR CLASS.-INTERMITTENT E                                            X
312.35        ISOLATED EXPLOSIVE DISORDER                                                                   X
312.39        IMPULSE CNTRL DIS NOT ELSWHR CLASS.-TRICHOTILLOMAN                                            X
312.4         MIXED DISTURBANCE OF CONDUCT & EMOTIONS                                                                         X
312.8         OTHER SPEC DISTURB OF CONDUCT, NOT ELSEWHERE CLASSIF                                                            X
312.9         UNSPECIFIED DISTURBANCE OF CONDUCT                                                    X
313           DISTURB OF EMOTIONS SPEC TO CHILDHOOD & ADOLESC                                               X
313           OVERANXIOUS DISORDER                                                                          X
313           OVERANXIOUS DISORDER                                                                          X
313.1         MISERY AND UNHAPPINESS DISORDER                                                       X
313.13        MISERY & UNHAPPINESS DISORDER                                                         X
313.2         SENSITIVITY, SHYNESS, & SOCIAL WITHDRAWL                                              X
313.21        AVOIDANT DISORDER OF CHILDHOOD OR ADOLESCENCE                                                 X
313.22        INTROVERTED DISORDER OF CHILDHOOD                                                             X
313.23        ELECTIVE MUTISM                                                                                                 X
313.3         RELATIONSHIP PROBLEMS                                                                 X
313.8         OTHER EMOTIONAL DISORDER OF CHILDHOOD                                                         X
313.81        OPPOSITIONAL DEFIANT DISORDER                                                                 X
313.82        IDENTITY DISORDER                                                                             X
313.83        ACADEMIC UNDERACHIEVEMENT DISORDER                                                    X
313.89        REACTIVE ATTACHMENT DISORDER OF INFANCY OR EARLY C                                            X
313.9         UNSPEC EMOT DISTURB OF CHILDH00D/ADOLE                                                        X
314           ATTENTION-DEFICIT/HYPERACTIVITY D/0, INATTENTIVE                                              X
314           ATTENTION-DEFICIT DISORDER                                                                    X
314           ATT DEF/HYPERACTIV DISORDER, PREDOM INATTENTIVE TYPE                                          X
314.01        ATTENTION-DEFICIT HYPERACTIVITY DISORDER                                                      X
314.1         HYPERKINESIS WITH DEVELOPMENTAL DELAY                                                         X
314.2         HYPERKINETIC CONDUCT DISORDER                                                                 X
314.8         OTHER SPEC MANIFESTATIONS OF HYPERKINETIC SYNDROME                                    X
314.9         UNSPECIFIED HYPERKINETIC SYNDROME                                                             X
315           READING D/O                                                                           X
315           SPECIFIC READING DISORDER                                                             X
315           READING DISORDER, UNSPECIFIED                                                         X
</TABLE>

                                       10
<PAGE>

<TABLE>
<CAPTION>

ICD-9 CODE    DESCRIPTION                                                                           NC     BH      MED    CLIN REV.
<S>           <C>                                                                                  <C>     <C>     <C>      <C>
315.01        ALEXIA                                                                                X
315.02        DEVELOPMENTAL DYSLEXIA                                                                X
315.09        OTHER READING DISORDER                                                                X
315.1         MATHEMATICS DI0                                                                       X
315.1         MATHEMATICS DISORDER                                                                  X
315.2         OTHER SPECIFIC LEARNING DIFFICULTIES                                                  X
315.3         DEVELOPMENTAL SPEECH OR LANGUAGE DISORDER                                             X
315.31        EXPRESSIVE LANGUAGE D/O                                                               X
315.39        PHONOLOGICAL D/0                                                                      X
315.4         DEVELOPMENTAL COORDINATION DIO                                                        X
315.4         DVERLOPMENTAL COORDINATION DISORDER                                                   X
315.5         MIXED DEVELOPMENTAL DISORDER                                                          X
315.8         OTHER SPECIFIED DELAYS IN DEVELOPMENT                                                 X
315.8         INVALID CODE                                                                          X
315.9         DEVELOPMENTAL DISORDER-UNSPECIFIED                                                                    X
315.9         LEARNING DISORDER NOS                                                                 X
316           PSYCHOLOGICAL FACTOR AFFECTING PHYSICAL CONDITION                                                               X
316           PSYCHOLOGICAL FACTORS AFFECTING PHYSICAL CONDITION                                                              X
318.01        PROFOUND MENTAL RETARDATION                                                           X
318.2         PROFOUND MENTAL RETARDATION                                                           X
318.81        OPPOSITIONAL DISORDER                                                                 X
388.4         SPEECH THERAPY                                                                                        X
399.9         OTHER UNSPECIFIED EARLY CHILDHOOD PSYCHOSIS                                                   X
799.9         DIAGNOSIS OR CONDITION DEFERRED                                                       X
PREVPD        PREVIOUSLY PAID                                                                       X
QQQ           MEDICAL DIAG                                                                          X
V61.1         MARITAL PROBLEMS                                                                      X
V61.20        PARENT-CHILD PROBLEMS                                                                 X
V61.8         FAMILY PROBLEMS                                                                       X
V62.81        INTERPERSONAL PROBLEMS, NOT ELSEWHERE CLASSIFIED                                      X
V62.89        OTHER PSYCH NOT ELSEWHERE CLASSIFIED                                                  X
V65.4         COUNSELING NEC                                                                        X
V70.2         GENERAL PSYCHIATRIC EXAM, UNSPECIFIED                                                 X
V71.89        OTHER SUSPECTED MENTAL CONDITION                                                      X
V72.5         RADIOLOGICAL EXAM                                                                     X
V72.6         LABORATORY EXAMINATION                                                                X
V79.1         SPECIAL SCREENING, ALCOHOLISM                                                         X

</TABLE>

                                       11
<PAGE>

                                   EXHIBIT B

                   UTILIZATION MANAGEMENT DELEGATION SERVICES

      The parties agree to the following terms and conditions with respect to
Contractor's delegation of utilization management activities to IRG:

1.    IRG, agrees:

      A.    To perform all delegated activities in substantial compliance with
            NCQA Managed Behavioral Health Organization ("MBHO") Utilization
            Management ("UM") and URAC standards;
      B.    To determine the appropriateness of inpatient admissions and
            continuing stays based upon documented medical criteria;

            i)    IRG's medical director and the Contractor will review and
                  agree upon the medical criteria to be used in performing this
                  Agreement; and
            The criteria will be reviewed by IRG annually in compliance with
                  NCQA MBHO standards and supplied to the Contractor annually
                  for review and feedback.

      C.    To make decisions with respect to when a patient should be referred
            to a network or non-network specialist;
      D.    To request Contractor input when Medical Necessity or
            Experimental/Investigational is in question or benefits availability
            must be determined;
      E.    To comply with the Contractor's established grievance procedure.
            With respect to the grievance procedure, IRG shall:

            i)    Provide Covered Persons and/or providers, as appropriate, with
                  written notification of all denials within one business day,
                  such notice to include the reason for the denial and
                  instructions on how to access the appeal process;
            ii)   Notify Contractor of all grievances filed by Covered Persons
                  and providers immediately upon receipt so that Contractor may
                  ensure their proper resolution; and
            iii)  Assist Contractor in resolving complaints, grievances and
                  appeals by promptly providing information necessary to their
                  resolution.

      F.    To allow the Contractor to review IRG's utilization management
            activities, such review to include an initial on-site audit of IRG's
            utilization management department to verify compliance with
            Contractor policies and at least an annual audit to verify continued
            compliance, unless IRG obtains NCQA MBHO accreditation, in which
            case Contractor shall only audit, if necessary, IRG to determine
            that IRG is in compliance with this Agreement;
      G.    To provide contractor with monthly reports on claims paid,
            grievances filed, appeals filed and benefit denials, such reports to
            be provided in a mutually agreed upon format;
      H.    To provide Contractor with the minutes of the IRG's utilization
            management committee meetings;

<PAGE>

      I.    To make utilization decisions in a timely manner to accommodate the
            clinical urgency of the situation according to Contractor standards;
      J.    To indemnify and hold harmless Contractor, its agents, employees,
            officers and affiliates from any and all claims, losses,
            liabilities, judgments, costs and expenses (including reasonable
            attorneys' fees) arising out of or in relation to IRG's negligence,
            acts or omissions in the performance of this Agreement.
      K.    To report to Contractor on a quarterly basis in a mutually agreed
            upon format the following mental health/substance abuse data:

                  i)    Inpatient psychiatric days per 1,000 members;
                  ii)   Inpatient alcohol/drug treatment (detoxification) per
                        1,000 members;
                  iii)  Residential psychiatric treatment (partial
                        hospitalization) per 1,000 members;
                  iv)   Residential alcohol/drug treatment per 1,000 members;
                  v)    Outpatient mental health visits per 1,000 members;
                  vi)   Outpatient alcohol/drug visits per 1,000 members;
                  viii) Number of UM cases handled by type and by service
                  ix)   Number of denials made; and
                  x)    Number of cases appealed.

2.    The Contractor Agrees:

      A.    To evaluate IRG's utilization management plan on an annual basis,
            unless IRG obtains NCQA MBHO accreditation, in which case this
            annual audit will not be necessary;
      B.    To attend IRG's utilization management committee meetings on a
            periodic basis with advance notice to IRG;
      C.    To evaluate IRG's Utilization Management Committee minutes not less
            frequently than quarterly;

3.    Performance Management:

      The parties agree to address deficiencies and problems identified by
      claims denials or any other means as follows:

      A.    Written notification of the deficiency or problem will be given to
            the party responsible for performance.
      B.    The responsible party will respond in writing with a proposed
            resolution within thirty (30) business days.
      C.    If the proposed resolution is not acceptable, or does not result in
            improvement within a specified time frame, the responsible party
            will be notified in writing of the continued deficiency or problem.
      D.    The party identifying the deficiency or problem may then propose a
            resolution.
      E.    The Contractor reserves the right to terminate delegation of this
            service upon thirty (30) business days if the deficiency or problem
            is not addressed successfully within the time frame specified.

                                       2
<PAGE>

                                   EXHIBIT C

                        CREDENTIALING DELEGATION SERVICES

            The parties agree to the following terms and conditions with respect
            to the Contractors' delegation of credentialing activities to the
            IRG. Such activities will comprise the entire credentialing process,
            including data collection, verification of all credentialing
            elements, and decision-making with respect to individual
            practitioners and facility providers.

      A.    IRG agrees to:

            1.    Provide credentialing and recredentialing services, including
                  primary source verification, that meet the standards
                  established by the National Commission for Quality Assurance
                  ("NCQA").

            2.    Maintain and update all credentialing files under its control
                  and to report to the Contractors on a quarterly basis the
                  following information as applicable:

                  a)    Pre-Contractual Credentialing Reviews

                        (i)    Provider or facility name
                        (ii)   Provider or facility address
                        (iii)  Credentialing date
                        (iv)   Credentialing decision and, if denied, the reason
                               for denial
                        (v)    Effective date, if credentialed
                        (vi)   Specialty
                        (vii)  Board certification
                        (viii) License number and expiration date
                        (ix)   Date of birth
                        (x)    Gender (optional)

                  b)    Recredentialing Reviews

                        (i)   Name
                        (ii)  Recredentialing date
                        (iii) Recredentialing decision, and if denied, the
                              reason for denial

      3.    Report to the Contractors on a monthly basis:

                        (i)   Resignation or termination, with reason noted
                        (ii)  Change of practice location or address
                        (iii) Provider applicant names, specialty, address,
                              phone number and anticipated credentialing date.

      4.    Submit to Contractors copies of all credentialing and
            recredentialing policies, procedures, forms and applications used by
            the IRG and any revisions thereto.

      5.    Allow Contractors or a review organization designated by
            Contractors, such as NCQA, to audit the IRG's credentialing
            activities on a scheduled basis, including

<PAGE>

            an initial on-site audit and subsequent annual audits to verify
            continued compliance with Contractors' standards, unless IRG obtains
            NCQA MBHO accreditation, in which case such audits are no longer
            necessary. More frequent audits may be scheduled if Contractors
            determine it is necessary.

      6.    Provide a copy of a practitioner's or facility's application file to
            Contractor upon written request, and to obtain consent from the
            provider or facility for such release.

      7.    Complete the credentialing process within one hundred eighty (180)
            days of receipt of credentials form, and prior to employment or
            effective date, and within the thirty-six (36) month recredentialing
            cycle.

      8.    Provide to the Contractors evidence that IRG is currently accredited
            by NCQA as a credentialing verification organization ("CVO") or a
            managed care behavioral healthcare organization ("MBHO"), if
            applicable.

      9.    Provide Contractors with notification of pending clinic or hospital
            appointments of staff physicians and affiliated health care
            practitioners and obtain any needed consent for such notification.

      10.   Maintain the confidentiality and security of all records under its
            control by:

            a)    Storing records in locked facilities and cabinets;
            b)    Maintaining policies and procedures to assure the security of
                  electronic records; and
            c)    Requiring employees with access to credentialing files to sign
                  a statement acknowledging the IRG's confidentiality policy.

      11.   Acknowledge the Contractors' rights to approve or disapprove new
            practitioners, providers and sites and to terminate or suspend
            providers or practitioners from participation in the Contractors'
            networks.

      12.   Supply and facilitate completion of a provider's credentialing or
            recredentialing application form at the Contractors' request.

B.    The Contractors agree to:

      1.    Maintain the confidentiality and security of all records under their
            control by:

            a)    Requiring employees with access to credentialing files to sign
                  a statement acknowledging the Contractors' confidentiality
                  policy;
            b)    Releasing information only upon receipt of a written
                  authorization from the provider;
            c)    Storing records in locked storage facilities and cabinets; and
            d)    Maintaining policies and procedures to assure the security of
                  electronic records.

                                       2
<PAGE>

      2.    Supplement credentialing verification and reverification, onsite
            review and medical record review by the IRG as necessary to meet the
            Contractors' credentialing and recredentialing policies.

      3.    Report quarterly to the IRG information pertaining to their
            contracted practitioners for incorporation into recredentialing:

            a)    Quality alert summaries and reports;
            b)    Subscriber satisfaction survey results;
            c)    Patient record review and site visit scores and a copy of the
                  report if the score is deficient; and
            d)    Any other information significant to decision-making on a
                  provider or practitioner.

C.    Regular Onsite Review

      1.    The Contractors will conduct an annual onsite review of the IRG to
            evaluate its credentialing program; such review may be conducted
            more frequently if the Contractors determine it is necessary to
            assess compliance with the Contractors' standards, unless IRG
            obtains NCQA MBHO accreditation or CVO accreditation, in which case
            such annual audits would not longer be necessary.

      2.    The onsite review will include review of credentialing files,
            committee minutes, sample cases of credentialing denials; sample
            approved cases, and the IRG's credentialing policy and procedure
            manual.

D. Scope of Services- This Exhibit pertains to the credentialing and
recredentialing of organizational providers and the following practitioner
categories: M.D., D.O., Nurse Practitioner ("NP"), doctoral level licensed
behavioral healthcare providers and masters level licensed behavioral healthcare
providers. Other practitioners may be included within the scope of this
Agreement upon the mutual agreement of the parties.

E.    Performance Management

      The parties agree to resolve performance management issues as follows:

      1.    The party that identifies a deficiency will provide written notice
            of such deficiency to the responsible party.

      2.    The responsible party will respond in writing with a proposed
            resolution within thirty (30) business days unless immediate
            resolution is possible.

      3.    The responsible party will be notified in writing if the proposed
            resolution is not acceptable or does not result in improvement.

      4.    The party identifying the deficiency may then propose a resolution.

                                       3
<PAGE>

      5.    The Contractors reserve the right to terminate the delegation of
            these services upon thirty (30) days notice if the deficiency is not
            addressed successfully in a timely manner.

                                       4
<PAGE>

                                    EXHIBIT D

                                     REPORTS

                             REPORTING REQUIREMENTS

CLAIMS:

QUARTERLY:

o     Timeliness of clean Claims Payment

o     Claims Payment Accuracy Audit results

o     Claims Processing Accuracy Audit results

MONTHLY:

o     Claims Paid

MEMBER SERVICES:

QUARTERLY:

o     Phone Access (Volume, ASA and Abandoned Call Rate)

o     Access to Services timeliness (Emergent, Urgent. And Routine)

o     Network Availability (Network adequacy)

MONTHLY

o     Denials and Appeals (Type and timeliness of resolution)

o     Complaints (Type and timeliness of response)

o     Request for Service authorization and/or denials (timeliness
      of response)

<PAGE>

CREDENTIALING:

QUARTERLY:

o     Credentialing Activity Report

Monthly:

o     Add, Change and Delete Report

UTILIZATION MANAGEMENT:

QUARTERLY:

o     Inpatient psychiatric days per 1,000 members;

o     Inpatient alcohol/drug treatment (detoxification) per 1,000
      members;

o     Partial Day Hospital psychiatric units, units per 1000
      members, and ALOS

o     Partial Day Hospital alcohol/drug units, units per 1000
      members, and ALOS

o     IOP psychiatric units, units per 1000 members, and ALOS

o     IOP alcohol/drug units, units per 1000 members, and ALOS

o     Outpatient psychiatric units, and units per 1000 members

o     Outpatient alcohol/drug units, and units per 1000 members

OTHERS:

o     Estimation of ROI for utilization management and case
      management services (Annual)

o     Wisconsin OCI Behavioral Health Utilization Reports
      (Quarterly)

o     Claims encounter data to contractor (monthly)

                           2
<PAGE>

                                    EXHIBIT E

                             PERFORMANCE GUARANTEES

1)    REFERRAL TEAM/CUSTOMER SERVICE

            STANDARD: < = 30 seconds

            DEFINITION: Average speed of answer for member lines is less than or
            equal to 30 seconds after the first ring.

            REPORTING CONSTITUTES: Average number of seconds for a live IRG
            staff member to answer member calls excluding those abandoning in
            the first 10 seconds.

            REPORTING DATE: Results reported monthly and on due date of the
            applicable monthly, quarterly, or annual report.

            CURE PERIOD: 30 days

2)    REFERRAL TEAM/CUSTOMER SERVICE

            STANDARD: Abandonment rate is < = 5%

            DEFINITION: Monthly report of percentage of member calls abandoned
            excluding those abandoning in the first 10 seconds.

            REPORTING CONSTITUTES: Member calls abandoned/ Member calls incurred
            over the month.

            REPORTING DATE: Results reported monthly and on due date of the
            applicable monthly, quarterly, or annual report.

            CURE PERIOD: 30 days

3)    PROCESS CLEAN CLAIMS WITHIN 30 DAYS OF RECEIPT

            STANDARD: >=90% clean claims processed within 30 days of receipt

            DEFINITION: Monthly report of percentage of all clean claims
            processed within 30 days from date of receipt of the claim.

            REPORTING CONSTITUTES: Percentage of all clean claims processed
            within 30 days from receipt of the claim.

            REPORTING DATE: Results reported monthly and on due date of the
            applicable monthly, quarterly, or annual report.

<PAGE>

            CURE PERIOD: 30 days

4)    FINANCIAL AND PROCEDURAL ACCURACY

            STANDARD: >=98% of sample

            DEFINITION: Monthly report of percentage of claims paid accurately,
            based on an internal audit of a sample of all claims.

            REPORTING CONSTITUTES: Percentage that results from the following:
            Number of accurately paid claims/ Number of claims sampled.

            REPORTING DATE: Results reported monthly and on due date of the
            applicable monthly, quarterly or annual report.

            CURE PERIOD: 30 days

5)    ENROLLEE SATISFACTION SURVEY

      STANDARD: >=85%

            DEFINITION: Enrollee Satisfaction survey conducted annually.
            Compliance with this performance guarantee is based on response to
            question; "satisfaction with the UM process". Scoring to include top
            three categories of 5 point Likert scale (adequately satisfied to
            very satisfied).

            REPORTING CONSTITUTES: Percentage that results from the following:

            NUMERATOR: Number of members who express satisfaction (including the
            top three categories of response of the five point Likert scale) on
            the following survey question:

o     Satisfaction with the UM process

            DENOMINATOR: Total number of members who respond to the survey
            question.

            REPORTING DATE: Results reported annually.

            CURE PERIOD: 30 days

6)    PROVIDER PANEL

            STANDARD:

                                       2
<PAGE>

            IRG or APS will obtain a score of "significant" or greater on the
            NCQA credentialing standards. Should IRG obtain less than
            "significant", IRG will be given a 3-month cure period during which
            IRG will remedy the issues identified by NCQA. The client will then
            conduct a random audit of credentialing and recredentialing files
            that have been processed subsequent to the three month cure period,
            to assess IRG performance on the standards with less than
            "significant" scoring, If this audit result shows scores of less
            than "significant," per NCQA scoring guidelines, then the
            performance penalty will be invoked.

            DEFINITION:

            NCQA MBHO credentialing standards that IRG received accreditation
            under.

            REPORTING CONSTITUTES:

            IRG reports NCQA MBHO accreditation score currently in effect.

            REPORTING DATE:

            Report annually

            CURE PERIOD:

            90 days

7)    CUSTOMER REPORTING

            STANDARD:

            100% of reports tendered within 30 days of the end of the reporting
            period.

            DEFINITION:

            Submit complete monthly and quarterly reports as required by Exhibit
            D to Contractor within 30 days of the end of the reporting period.

            REPORTING CONSTITUTES:

            Contractually agreed upon reports sent by Fed-Ex by applicable due
            date.

            REPORTING DATES:

            30 days from the end of the reporting period.

            CURE PERIOD:

                                       3
<PAGE>

            30 days

8)    ASSISTANCE WITH COMPLAINTOR GRIEVANCE RESOLUTION

            STANDARD: >=98%

            COMPLAINT: IRG shall provide written notification to the Covered
            Person and/or Treating Provider of all denials within one business
            day, such notice to include the reason for the denial and
            instructions on how the Covered Person can file a complaint or
            grievance with Contractor. Upon receipt of a Covered Person's
            complaint or grievance, IRG shall provide the written complaint or
            grievance and all applicable documentation to Contractor no later
            than 2 business days of receipt. IRG shall cooperate with Contractor
            to provide any additional information necessary for the resolution
            of the complaint or grievance, including but not limited to
            obtaining additional healthcare records.

            DEFINITIONS:

            COMPLAINT: Any written expression of dissatisfaction with IRG or
            Network Provider services or care or request for reconsideration of
            a denial filed with IRG.

            EXPEDITED APPEAL. IRG shall provide a Treating Provider's request
            for an Expedited Appeal and all relevant documentation to Contractor
            within 24 hours. IRG shall cooperate with Contractor to provide
            additional information necessary for the resolution for the
            Expedited Appeal.

            REPORTING CONSTITUTES:

            The number of claims denied and the time frame for notification The
            number of appeals requested and the time frame for supplying
            information to Contractor.

            REPORTING DATE:

            Results reported monthly and on due date of the applicable monthly,
            quarterly, or annual report.

            CURE PERIOD:

            30 days

                                       4
<PAGE>

9)    MEMBERSHIP RETENTION

            Subject to Article 5.2.6, Should Contractor lose 500 or more members
            in a twelve (12) month period and IRG's performance is cited as the
            primary reason for termination, excluding a group's disagreement
            relating to the determination of Covered Service, then IRG shall pay
            the penalty amount set forth below.

      PENALTY AMOUNT

            For items 1-9, the Penalty Amount shall represent 4% of the
            administrative services only payment applicable to the period. For
            capitated services the payment at risk for performance guarantees
            shall be 4% of the administrative services portion of the capitated
            payment. The maximum penalty in any reporting period shall not
            exceed 15% of the administrative services payment.

                                        5

<PAGE>

                                   EXHIBIT F

                                  CONTRACT FEES

      The fees for services provided under this Agreement are as follows:

                    REIMBURSEMENT RATES FOR SUCCEEDING YEARS:

            For Calendar years 2003 and 2004, the reimbursement rates shall be
the 2002 rates as increased by the Medical Consumer Price Index.

<PAGE>

            For calendar years 2005, 2006 and 2007 (fourth, fifth and sixth
years of 7 year term), the reimbursement rates shall be mutually agreed upon by
both parties no later than December 31, 2004. For calendar year 2008 the
reimbursement rates shall be mutually agreed upon by both parties no later than
December 31, 2007. If the parties are unable to agree upon rates for any of
years 2005-2008, then the rate in effect for such year shall be the rate in
effect for the immediately preceding year increased by the same index applicable
to years 2003 and 2004.

                                       2
<PAGE>

                                   EXHIBIT G

                               LIQUIDATED DAMAGES

In the event Contractor is required to make a liquidated damages payment under
this Agreement and the purchase money promissory note to Cobalt from APS has not
been satisfied, then Contractor's payment of liquidated damages shall reflect a
cash payment on the same percentage as the amount Cobalt received in cash for
the purchase of IRG and the remainder a promissory note. In other words, 63% of
the applicable liquidated damages payment shall be in cash with the remainder of
the liquidated damages payment will be a contingent promissory note in the form
set forth in Exhibit K reflecting the remaining percentage of the penalty due.
The liquidated damages note and any applicable accruing interest will come due
upon the payment of the purchase money promissory note due Cobalt.

<PAGE>

                                   EXHIBIT H

               USE AND DISCLOSURE OF PROTECTED HEALTH INFORMATION

      The intent of this Exhibit is to comply with the provisions of 45 C.F.R.
Parts 160 and 164, the "Standards for Privacy of Individually Identifiable
Health Information" promulgated by the U.S. Department of Health and Human
Services. Any amendment of these regulations will automatically amend this
Exhibit such that the IRG's obligations will remain in compliance with these
regulations.

      The definition of Protected Health Information as used herein has the
meaning set forth in 45 C.F.R. ss.164.501 (2001).

A.    USE AND DISCLOSURE OF PROTECTED HEALTH INFORMATION

      1.    PERMITTED USES AND DISCLOSURES. IRG is permitted or required to use
            or disclose Protected Health Information it creates for or receives
            from Contractor to perform Utilization Management Services.

      2.    IRG's MANAGEMENT AND ADMINISTRATION. IRG may use Protected Health
            Information it creates for or receives from Contractor for IRG's
            proper management or administration, or to carry out IRG's legal
            responsibilities. IRG may disclose Protected Health Information it
            creates for or receives from Contractor only if:

            a)    The disclosure is required by law; or

            b)    IRG obtains reasonable assurances from the person to whom the
                  Protected Health Information is disclosed that it will:

                  i.    Hold the Protected Health Information confidentially and
                        use or further disclose it only as required by law or
                        for the purpose for which it was disclosed to the
                        person; and

                  ii.   Notify the IRG of any instances of which it is aware in
                        which the confidentiality of the information has been
                        breached.

      3.    PROHIBITION ON UNAUTHORIZED USE OR DISCLOSURE. IRG will neither use
            nor disclose Protected Health Information it creates for or receives
            from Contractor except as permitted or required by this Exhibit, or
            as required by law.

      4.    INFORMATION SAFEGUARDS. IRG will develop, implement, maintain and
            use appropriate administrative, technical and physical safeguards to
            preserve the integrity and confidentiality of and to prevent
            intentional or unintentional use or disclosure of Protected Health
            Information IRG creates for or receives from Contractor, in
            violation of this Exhibit or of 45 C.F.R. Parts 160 and 164. Such
            safeguards must comply with HIPAA (42 U.S.C. ss.1320d-2(d)), 45
            C.F.R. ss.164.530(c), and any other implementing regulations issued
            by the U.S.

<PAGE>

            Department of Health and Human Services. IRG will document and keep
            these safeguards current.

      5.    SUB-CONTRACTORS AND AGENTS. IRG has the duty to ensure that any
            subcontractors or agents to whom it provides Protected Health
            Information received from the Contractor, created for, or received
            by IRG on behalf of the Contractor, agrees to the same restrictions
            and conditions that apply to the IRG pursuant to this Amendment. IRG
            agrees to execute an agreement with any such subcontractor or agent
            containing the same restrictions and conditions governing the
            subcontractor's or agent's use and disclosure of Protected Health
            Information as set forth in this Amendment.

B.    PROTECTED HEALTH INFORMATION ACCESS, AMENDMENT AND DISCLOSURE ACCOUNTING

      1.    ACCESS. Upon Contractor's request, IRG agrees to promptly make
            available to Contractor for inspection or to obtain copies any
            Protected Health Information in IRG's custody or control about the
            individual which IRG created for or received from Contractor, in
            order that Contractor may comply with 45 C.F.R. ss.164.524. If
            Contractor so directs, IRG may make available to the individual (or
            to the individual's personal representative, if any) such Protected
            Health Information for inspection or to allow the individual to
            obtain copies.

      2.    AMENDMENT. Upon receipt of notice from Contractor, IRG will promptly
            amend or permit Contractor to amend Protected Health Information IRG
            created for or received by from Contractor, in order that Contractor
            may comply with 45 C.F.R. ss.164.526.

      3.    ACCOUNTING OF DISCLOSURES. So that Contractor may comply with 45
            C.F.R. ss.164.528, IRG will do the following:

            a)    TRACKING DISCLOSURES. Beginning on April 14, 2003, IRG will
                  record each disclosure, except for those set forth in Section
                  B 3 (b) below, of Protected Health Information that IRG makes
                  to Contractor or a third party. Such record will include the
                  following: (i) the disclosure date; (ii) the name and address
                  of the person to whom IRG made the disclosure; (iii) a
                  description of the Protected Health Information disclosed; and
                  (iv) a statement of the purpose of the disclosure. IRG will
                  make this disclosure information available to Contractor
                  promptly upon Contractor's request.

            b)    EXCEPTIONS FROM TRACKING DISCLOSURES. IRG need not record
                  disclosures of Protected Health Information made for the
                  following purposes: (i) as permitted by this Amendment; (ii)
                  as additionally permitted by Contractor in writing; (iii) for
                  the purpose of Contractor's activities of treatment, payment,
                  or health care operations; (iv) to individuals when disclosing
                  their Protected Health Information to them pursuant to Section
                  B 1 of this Amendment; (v) to persons involved in that
                  individual's health care; (vi) for notification for disaster
                  relief purposes; (vii) for national security or

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<PAGE>

                  intelligence purposes; or (viii) to law enforcement officials
                  or to correctional institutions regarding inmates.

            c)    TIME PERIODS FOR TRACKING DISCLOSURES. IRG need not track
                  disclosures occurring before April 14, 2003. For disclosures
                  occurring after April 14, 2003, IRG must make available for
                  Contractor the disclosure information in Section B 3 (a) for
                  the 6 years preceding Contractor's request for the disclosure
                  information.

      4.    INSPECTION OF BOOKS AND RECORDS. IRG agrees to make its internal
            practices, books and records relating to its use and disclosure of
            Protected Health Information created for or received from Contractor
            available to Contractor and to the U.S. Department of Health and
            Human Services to determine Contractor's compliance with 45 C.F.R.
            Parts 160 through 164.

C.    BREACH OF PRIVACY OBLIGATIONS

      REPORTING. IRG agrees to promptly advise Contractor in writing of any use
      or disclosure of the Protected Health Information not provided for by this
      Exhibit, of which IRG becomes aware. IRG's report to Contractor will
      advise of the following items: what Protected Health Information was
      improperly used or disclosed; in what manner it was improperly used or
      disclosed; which person at IRG's operations made the improper use or
      disclosure; what corrective actions IRG took to remedy the improper use or
      disclosure; what corrective actions IRG took or will take to prevent
      future improper uses or disclosures; and any other information that
      Contractor requests.

D.    IRG'S DUTIES WITH RESPECT TO PROTECTED HEALTH INFORMATION AFTER
      TERMINATION.

      1.    IF RETURN OR DESTRUCTION FEASIBLE. Upon termination of this
            Amendment and the underlying Agreement, IRG will, if feasible,
            promptly return to Contractor or destroy all Protected Health
            Information, in whatever form, that IRG created for or received from
            Contractor. IRG shall return or destroy such Protected Health
            Information within thirty (30) days of the termination of this
            Amendment and the underlying Agreement, or within such other
            timeframe as Contractor requests. If IRG destroys the Protected
            Health Information, it shall so certify to Contractor in a notarized
            document. IRG shall keep no copies of such Protected Health
            Information.

      2.    IF RETURN OR DESTRUCTION INFEASIBLE. If IRG cannot feasibly return
            or destroy such Protected Health Information, then within thirty
            (30) days after the date of termination of this Agreement, IRG shall
            provide to Contractor a detailed written description of such
            Protected Health Information, including the name(s) of the
            individual(s) to whom such Protected Health Information pertains,
            the form in which the IRG maintains such Protected Health
            Information, and any other identifying information required by
            Contractor. Within thirty (30) days after the date of termination of
            this Agreement, IRG shall further provide Contractor with a written
            statement setting forth the circumstances or legal basis making
            IRG's

                                       3

<PAGE>

            return or destruction of such Protected Health Information
            infeasible. After the date of termination of the Agreement, IRG
            shall only use or disclose such Protected Health Information for the
            purposes making the return or destruction of the Protected Health
            Information infeasible.

      3.    SURVIVAL. IRG's duty to return or destroy Protected Health
            Information, as well as its duty to protect the privacy of Protected
            Health Information it created for or received from Contractor during
            the term of this Agreement, survives termination of this Agreement.

E.    INDEMNIFICATION

      1.    OBLIGATION. IRG will indemnify and hold Contractor and Contractor's
            officers, employees and agents harmless for any claim, cause of
            action, liability, damage, cost or expense, including attorney's
            fees and court costs, arising out of or in connection with IRG's use
            or disclosure of the Protected Health Information in violation of
            this Exhibit, or arising out of or in connection with the use or
            disclosure of such Protected Health Information by an agent or
            subcontractor of IRG which violates the terms of this Exhibit.

      2.    TENDER OF DEFENSE. If, through IRG's actions or failure to act,
            Protected Health Information created for or received from Contractor
            pursuant to this Amendment is disclosed to a third party in
            violation of this Amendment, IRG shall, at its expense, proceed
            against, through negotiation or litigation, such third party. IRG
            shall utilize all necessary legal remedies to enjoin or otherwise
            prevent such third party from disclosing the Protected Health
            Information to any other party, and shall further enjoin and prevent
            such third party from using such Protected Health Information for
            its own purpose. If IRG is unwilling or unable to proceed against
            any such third party who has acquired such Protected Health
            Information, Contractor may proceed against such third party through
            negotiation or litigation and shall be reimbursed by IRG for all
            reasonable costs or expenses incurred by Contractor in connection
            therewith.

      3.    RIGHT TO CONTROL RESOLUTION. Contractor will have the sole right and
            discretion to settle, compromise, or otherwise resolve any and all
            claims, causes of actions, liabilities or damages against it,
            regardless of whether Contractor has tendered its defense to IRG.
            Any such resolution will not relieve Business of its obligation to
            indemnify Contractor as set forth in this Exhibit.

      5.    RIGHT TO INJUNCTION. IRG acknowledges that in the event of breach
            of a material provision of this Amendment, Contractor will not have
            an adequate remedy in money or damages. Contractor shall therefore
            be entitled, immediately upon application, to obtain an injunction
            against such breach from any court of competent jurisdiction.
            Contractor's right to obtain injunctive relief shall not limit its
            right to seek further remedies and damages.

                                       4
<PAGE>

                                   EXHIBIT I

                         PRO RATA PURCHASE PRICE DAMAGES

            In the event Contractor is required to make a Pro Rata Purchase
            Price damages payment under this Agreement and the purchase money
            promissory note to Cobalt from APS has not been satisfied, then
            Contractor's payment of pro rata purchase price shall reflect a cash
            payment on the same percentage as the amount Cobalt received in cash
            for the purchase of IRG and the remainder a promissory note. In
            other words, 63% of the applicable pro rata purchase price damages
            payment shall be in cash with the remainder of the pro rata purchase
            price damages payment will be a contingent promissory note in the
            form set forth in Exhibit K reflecting the remaining percentage of
            the penalty due. The pro rata purchase price damages note and any
            applicable accruing interest will come due upon the payment of the
            purchase money promissory note due Cobalt.

                                       5
<PAGE>

                                    EXHIBIT J

                    COBALT AND AFFILIATES CONTRACTED WITH IRG

      1.    BLUE CROSS & BLUE SHIELD UNITED OF WISCONSIN

      2.    COBALT CORPORATION

      3.    COMPCARE HEALTH SERVICES INSURANCE CORPORATION

      4.    UNITED GOVERNMENT SERVICES

      5.    UNITY HEALTH PLANS INSURANCE CORPORATION

      6.    UNITED WISCONSIN GROUP

                                       6

<PAGE>

                                   EXHIBIT K

                             SAMPLE PROMISSORY NOTE

 Milwaukee, Wisconsin                                            $_________
 ______________,200_

                           CONTINGENT PROMISSORY NOTE

      _________________ ("Contractor"), for value received and subject to the
conditions set forth herein, hereby promises to pay to the order of Innovative
Resource Group, LLC, a limited liability company organized and existing under
the laws of the State of Wisconsin ("IRG"), at _______________, Wisconsin
______, or such other address as IRG may designate in writing, the principal sum
of___________ Dollars ($__________), with interest as herein provided, payable
as set forth below.

      Interest shall accrue on the unpaid principal amount hereof at the rate
which is three and one-half percent (3.5%) per annum above the per annum rate of
interest announced from time to time by Bank of America, N.A. or its successor
as its "prime" rate, such rate of interest under this Note changing when and as
such prime rate changes. Such rate of interest shall be calculated on the basis
of a three hundred sixty-five (365) day year and the number of days elapsed in
any period.

      The indebtedness and obligations owed by Contractor hereunder are
conditioned on the prior indefeasible satisfaction (the "Satisfaction") in full
of the indebtedness and obligations provided in that certain Subordinated
Promissory Note executed by APS Healthcare Bethesda, Inc., an Iowa corporation
("APS"), in connection with APS' purchase of the membership and voting interests
of IRG from CC Holdings, LLC, a limited liability company organized and existing
under the laws of the State of Wisconsin ("CC Holdings"), as provided in that
certain Purchase and Sale Agreement, entered into effective March __, 2002, by
and among APS, CC Holdings, IRG and Cobalt Corporation, a corporation organized
and existing under the laws of the State of Wisconsin.

      The principal and all accrued interest hereunder shall be due and payable
within thirty (30) days following the occurrence of the Satisfaction. If the
Satisfaction has not occurred by September 31, 2005, this Note shall be
rescinded and shall have no force and effect.

      All or part of the principal or interest of this Note may be prepaid at
any time and from time to time, in whole or in part, without premium or penalty.

                                       7

<PAGE>

      This Note and all obligations of Contractor hereunder shall be binding
upon the successors and assigns of Contractor.

      Upon the default of payment of any amounts due hereunder all sums due
under this Note shall bear interest at a rate which is two percent (2%) per
annum in excess of the rate that would otherwise be applicable to the
outstanding principal balance hereof. Contractor hereby waives presentment,
protest and notice of dishonor and protest.

      This Note shall be construed and enforced in accordance with the internal
laws of the State of Wisconsin without regard to the conflict of laws provisions
thereof.

                                     ________________[CONTRACTOR]

                                     By:_____________________________________
                                     Name:___________________________________
                                     Title:__________________________________

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