Document:

Amended & Restated Subordinated Convertible Promissory Note

 Exhibit 10.48 
 THIS NOTE AND THE SECURITIES ISSUABLE UPON CONVERSION OF THIS NOTE HAVE NOT BEEN REGISTERED UNDER UNITED STATES FEDERAL OR STATE SECURITIES LAWS AND MAY NOT BE OFFERED FOR SALE, SOLD, OR OTHERWISE
TRANSFERRED OR ASSIGNED FOR VALUE, DIRECTLY OR INDIRECTLY, NOR MAY THIS NOTE OR THE SECURITIES ISSUABLE UPON CONVERSION OF THIS NOTE BE TRANSFERRED ON THE BOOKS OF THE COMPANY, WITHOUT REGISTRATION OF SUCH NOTE OR SECURITIES, AS APPLICABLE, UNDER
ALL APPLICABLE UNITED STATES FEDERAL OR STATE SECURITIES LAWS OR COMPLIANCE WITH AN APPLICABLE EXEMPTION THEREFROM, SUCH COMPLIANCE, AT THE OPTION OF THE COMPANY, TO BE EVIDENCED BY AN OPINION OF STOCKHOLDER’S COUNSEL, IN A FORM ACCEPTABLE TO
THE COMPANY, THAT NO VIOLATION OF SUCH REGISTRATION PROVISIONS WOULD RESULT FROM ANY PROPOSED TRANSFER OR ASSIGNMENT. 

GLASSHOUSE TECHNOLOGIES, INC. 
 AMENDED AND RESTATED 
 SUBORDINATED CONVERTIBLE PROMISSORY NOTE

  

					
	$32,800,000.00	  	Austin, Texas	  	March 6, 2011

 FOR VALUE RECEIVED, the undersigned, Glasshouse Technologies, Inc., a Delaware corporation, and its
successors and assigns (“Company”), promises to pay to the order of Dell Products L.P., a Texas limited partnership (“Holder”), the principal sum of Thirty Two Million Eight Hundred Thousand Dollars
($32,800,000.00), together with interest from the date of this Note on the balance of this Note from time to time remaining unpaid at a rate of eighteen percent (18%) per annum until maturity, both principal and interest being payable at the
address designated in Section 15, or at such other place as Holder may from time to time designate in writing. This Note is issued pursuant and subject to the terms and conditions of that certain Securities Purchase Agreement dated as of
March 6, 2008, as amended, by and between Company and Holder (the “Securities Purchase Agreement”). Capitalized terms used herein but not otherwise defined shall have the meaning given to such term in the Securities Purchase
Agreement. 
 The principal of this Note shall mature and be due and payable at the earliest of (i) the closing of an
Extraordinary Transaction and (ii) June 6, 2011 (the “Target Date”). 
 All accrued and unpaid
interest shall be due and payable immediately on maturity of the principal of this Note. 
 All past due principal and accrued
interest on this Note shall bear interest from maturity (whether on the closing of an Extraordinary Transaction, on the Target Date, upon acceleration of maturity following an Event of Default (as defined below) or otherwise) until paid at the
lesser of (i) the rate of 22.5% per annum or (ii) the highest rate for which Company may legally contract under applicable law. All payments under this Note shall be payable in lawful money of the United States of America which shall
be legal tender for public and private debts at the time of payments. 

 This Note amends, restates and replaces in its entirety that certain Subordinated
Convertible Promissory Note dated as of March 6, 2008 (the “Original Note”) executed by Company in favor of Holder. Nothing contained herein shall be deemed a repayment or novation of the Original Note. 

As further detailed in that certain Amended and Restated Intercreditor Agreement, dated as of March 29, 2010 (the
“Intercreditor Agreement”), by and among Company, Holder and the other parties thereto, this Note, the indebtedness evidenced by this Note and all payments or rights under this Note are expressly subordinate to all senior
indebtedness of Company, whether such senior indebtedness is outstanding as of the date of this Note or incurred after the date of this Note, and all such senior indebtedness shall be senior in right of payment to this Note. As used in this Note,
“senior indebtedness” means all indebtedness or other monetary obligations of Company that are secured by assets of Company or for which the instrument creating or evidencing the same or pursuant to which the same is outstanding
expressly provides that such indebtedness or obligation shall be senior in right of payment to this Note or Company’s subordinated indebtedness, unless the instrument creating or evidencing the same or pursuant to which the same is outstanding
expressly provides that such indebtedness or obligation shall not be senior in right of payment to this Note. 
 Section
1. OPTIONAL CONVERSION. This Note may, at Holder’s option, be converted to either Common Stock or Equity Securities (defined below), as applicable, under the following circumstances and in the following manner: 

(a) At any time, all or any portion of the unpaid principal of this Note plus accrued interest on this Note may, at Holder’s option,
be converted into the most recently issued series of Preferred Stock at the conversion price of such series as of the date of such conversion. 
 (b) If Company closes a Qualified Public Offering at any time up to and including the Target Date, all or any portion of the unpaid principal of this Note plus accrued interest on this Note may, at
Holder’s option, be converted at the closing of the Qualified Public Offering into shares of Common Stock at a conversion price equal to 90% of the initial public offering price per share at which such Common Stock was issued and sold to the
public in such Qualified Public Offering. 
 (c) If, after the original issuance of this Note, Company issues or sells any series
of preferred stock of Company or any security convertible or exchangeable into or for preferred stock or similar securities of Company (“Equity Securities”) in a single transaction or a series of related transactions that results in
aggregate proceeds to Company of at least Ten Million Dollars ($10,000,000.00) (without giving effect to the conversion of this Note or the exercise of the Warrant or the Option) (a “Qualified Financing”), all or any portion of the
unpaid principal of this Note plus accrued interest on this Note may be converted at the option of Holder of this Note at the closing of the Qualified Financing into the same class or series of Equity Securities as are issued and sold by Company in
such Qualified Financing (or a class or series of Equity Securities identical in all respects to and ranking pari passu with the class or series of Equity Securities issued and sold in such Qualified Financing) at a price per share or

  
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 unit equal to 90% of the lowest price per share or unit at which such Equity Securities were issued and sold
in such Qualified Financing. The following Equity Securities shall not be deemed to be issued or sold as part of a Qualified Financing: (i) Common Stock or options to purchase Common Stock issued, sold or granted pursuant to Company’s
Equity Plans and Series 1 Plan as in effect on the date of this Note; (ii) Common Stock issued upon conversion of shares of the Designated Preferred Stock outstanding as of the date of this Note; (iii) Equity Securities of Company
issued pursuant to warrants outstanding as of the date of this Note; or (iv) Common Stock issued and sold by Company in a single transaction or series of related transactions in which no Equity Securities other than shares of Common Stock are
issued or sold. 
 (d) On or immediately prior to the closing of any Extraordinary Transaction, all or any portion of the unpaid
principal of this Note plus accrued interest on this Note may be converted, at the option of Holder, at or immediately prior to the closing of such Extraordinary Transaction into, at the further option of Holder, (i) the same class or series of
Equity Securities as were issued and sold by Company in the most recent Qualified Financing or, if a Qualified Financing has not occurred, the most recent transaction in which Company issued and sold Equity Securities other than this Note, the
Warrant and the Option (or a class or series of Equity Securities identical in all respects to and ranking pari passu with the class of Equity Securities issued and sold in such Qualified Financing or other transaction) at a price per share or unit
equal to the conversion price then in effect for such series or class of Equity Securities or (ii) that number of shares of Common Stock then issuable upon conversion of such number of shares or units of Equity Securities. 

Section 2. CERTAIN RIGHTS UPON CONVERSION. If pursuant to the conversion rights set forth above this Note is converted into
shares of Preferred Stock, Company will take such action and Holder shall have such other rights as are forth in Section 5.11 of the Securities Purchase Agreement. 
 Section 3. HSR COMPLIANCE. Company acknowledges that conversion of this Note by Holder may subject Holder to the filing requirements of the Hart-Scott-Rodino Antitrust Improvements Act of
1976, as amended (the “HSR Act”). As such, conversion of this Note is subject to compliance by Holder all applicable filing requirements and the expiration of all waiting periods under the HSR Act (the “HSR Act
Restrictions”). If, on or before the Target Date, Holder has sent a notice to Company of its intent to convert the Note pursuant to an optional conversion under Section 1, and Holder has not been able to effect the conversion of this
Note on or prior to the Target Date because of HSR Act Restrictions, Holder shall be entitled to effect the conversion of this Note in accordance with the procedures contained herein notwithstanding the fact that the conversion of this Note would be
effected after the Target Date. Company will cooperate with Holder in making all applicable filings under the HSR Act. 

Section 4. PREPAYMENTS. The principal and interest on this Note and the Fees (defined below) may be prepaid in whole
without the prior consent of Holder. 
 Section 5. FEES. In consideration of temporarily extending the maturity
date of the Original Note, Company promises to pay Holder a non-principal balloon payment of One Hundred Thousand Dollars ($100,000.00) (the “Extension Fee”). In consideration of restructuring the Original Note, Company promises to
pay Holder a non-principal balloon payment of Five Hundred Sixty-Five Thousand Dollars ($565,000.00) (such payment, together with the Extension Fee, the “Fees”). Company shall pay the Fees to Holder at the earlier of the Target Date and
the date of prepayment in whole of the Note as set forth in Section 4. 

  
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 Section 6. DEFAULT; REMEDIES. 

(a) Company shall be in default under this Note upon the happening of any condition or event set forth below (each, an “Event of
Default”): 
 (i) Company’s failure to pay any payment of principal or interest or Fees as and when due in
accordance with the terms of this Note; 
 (ii) Company’s failure to perform or comply with any other obligation, covenant,
term or provision contained in this Note or in the Securities Purchase Agreement and, if curable, Company has failed to cure such default within 10 days after the occurrence thereof; 

(iii) any representation made to holder in this Note or in the Securities Purchase Agreement or any financial statement or other
information furnished to Holder by or on behalf of Company shall be incorrect in any material respect when made or furnished; 

(iv) the acceleration of any of the Senior Indebtedness (as defined in the Intercreditor Agreement) or Junior Indebtedness (as defined in
the Intercreditor Agreement), or if the Intercreditor Agreement has then terminated in accordance with Section 18(a) of the Intercreditor Agreement, the acceleration of any indebtedness in excess of One Hundred Thousand Dollars ($100,000.00);
or 
 (v) Company’s dissolution, termination of existence, insolvency or business failure; the appointment of a receiver of
all or any material portion of the assets of Company; an assignment for the benefit of creditors by Company; the commencement of any proceeding under any bankruptcy or insolvency laws by or against Company; or any material portion of the assets of
Company is attached or becomes subject to levy or similar judicial proceeding that is not released within 30 days. 
 (b) The
entire unpaid principal balance of this Note and all accrued interest on such unpaid principal balance and the Fees shall immediately be due and payable at the option of Holder upon the occurrence of any one or more of the Events of Default and at
any time after the occurrence of any one or more of the Events of Default. 
 Section 7. CUMULATIVE RIGHTS. No
delay on the part of Holder in the exercise of any power or right under this Note or under any other instrument executed pursuant to this Note shall operate as a waiver of any such power or right, nor shall a single or partial exercise of any power
or right preclude other or further exercise of such power or right or the exercise of any other power or right. 
 Section 8.
WAIVER. Company and all endorsers, sureties and guarantors of this Note waive demand, presentment, protest, notice of dishonor, notice of nonpayment, notice of intention to accelerate or notice of acceleration other than notice of default
pursuant to Section 6(a)(ii) of this Note, notice of protest and any and all lack of diligence or delay in collection or the filing of suit on this Note which may occur, and agree to all extensions and partial payments, before or after
maturity, without prejudice to Holder. 

  
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 Section 9. ATTORNEYS’ FEES AND COSTS. In the event that this Note is
collected in whole or in part through suit, arbitration, mediation or other legal proceeding of any nature, then and in any such case there shall be added to the unpaid principal amount of this Note all reasonable costs and expenses of collection,
including, without limitation, reasonable attorney’s fees. 
 Section 10. GOVERNING LAW. This Note shall be
governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to conflicts of law principles (whether of the State of Delaware or any other jurisdiction) that would result in the application of the
laws of any jurisdiction other than the State of Delaware. 
 Section 11. HEADINGS. The headings and captions used
in this Note are used for convenience only and are not to be considered in construing or interpreting this Note. All references in this Note to sections, paragraphs, exhibits, and schedules shall, unless otherwise provided, refer to sections and
paragraphs of this Note and exhibits and schedules attached to this Note, all of which exhibits and schedules are incorporated in this Note by this reference. 
 Section 12. USURY. All agreements between Company and Holder, whether now existing or hereafter arising and whether written or oral, are expressly limited so that in no contingency or event
whatsoever, whether by acceleration of the maturity of this Note or otherwise, shall the amount paid, or agreed to be paid, to Holder for the use, forbearance or detention of the money to be loaned under this Agreement or otherwise, exceed the
maximum amount permissible under applicable law. If from any circumstances whatsoever fulfillment of any provision of this Note or of any other document evidencing, securing or pertaining to the indebtedness evidenced by this Note, at the time
performance of such provision shall be due, shall involve transcending the limit of validity prescribed by law, then ipso facto, the obligation to be fulfilled shall be reduced to the limit of such validity, and if from any such circumstances
Holder shall ever receive anything of value as interest or deemed interest by applicable law under this Note or any other document evidencing, securing or pertaining to the indebtedness evidenced by this Note or otherwise an amount that would exceed
the highest lawful rate, such amount that would be excessive interest shall be applied to the reduction of the principal amount owing under this Note or on account of any other indebtedness of Company to Holder relating to this Note, and not to the
payment of interest, or if such excessive interest exceeds the unpaid balance of principal of this Note and such other indebtedness, such excess shall be refunded to Company. In determining whether or not the interest paid or payable with respect to
any indebtedness of Company to Holder, under any specific contingency, exceeds the highest lawful rate, Company and Holder shall, to the maximum extent permitted by applicable law, (i) characterize any nonprincipal payment as an expense, fee or
premium rather than as interest, (ii) amortize, prorate, allocate and spread the total amount of interest throughout the full term of such indebtedness so that the actual rate of interest on account of such indebtedness is uniform throughout
the term of such indebtedness, and/or (iii) allocate interest between portions of such indebtedness, to the end that no such portion shall bear interest at a rate greater than that permitted by law. The terms and provisions of this Section
shall control and supersede every other conflicting provision of all agreements between Company and Holder. Holder has been advised by Company to seek the advice of an attorney and an accountant in connection with the issuance of this Note. Company
has had the opportunity to seek the advice of any attorney and accountant of Company’s choice in connection with issuance of this Note. 

  
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 Section 13. SUCCESSORS AND ASSIGNS. Except as otherwise set forth in the
Securities Purchase Agreement and subject to compliance with applicable federal and state securities laws, this Note and all rights under this Note are transferable in whole or in part by the Holder to any person or entity upon written notice to
Company. The transfer shall be recorded on the books of Company upon the surrender of this Note, properly endorsed, to Company at its principal offices, and the payment to Company of all transfer taxes and other governmental charges imposed on such
transfer. In the event of a partial transfer, Company shall issue to the holders one or more appropriate new notes with such modifications as may be necessary to reflect the existence of multiple notes. All of the stipulations, promises and
agreements in this Note made by or on behalf of Company shall bind the successors and assigns of Company, whether so expressed or not, and inure to the benefit of the successors and permitted assigns of the Holder. 

Section 14. SEVERABILITY. If one or more provisions of this Note are held to be unenforceable under applicable law, such
provision(s) shall be excluded from this Note and the balance of this Note shall be interpreted as if such provision(s) were so excluded and shall be enforceable in accordance with its terms. 

Section 15. NOTICES. All notices, requests, consents and other communications under this Note shall be in writing and shall
be delivered personally or by facsimile transmission or by nationally recognized overnight delivery service or by first class certified or registered mail, return receipt requested, postage prepaid: 

If to Company, at 200 Crossing Boulevard, Framingham, Massachusetts 01702, Attention: Ken Hale, or at such other address or addresses as
may have been furnished by giving five days advance written notice to all other parties, with a copy (which shall not constitute notice) to Gunderson Dettmer Stough Villenueve Franklin & Hachigian, LLP, 610 Lincoln St., Waltham, MA 02451,
Attention: Marc F. Dupre, Esq., Fax. 781.622.1622. 
 If to a Holder, at One Dell Way, MS RR1-33, Round Rock, Texas 78682
Attention: General Counsel, Fax: 512.728.8935, and at One Dell Way, MS RR-1-87, Round Rock, Texas 78682, Attention: Corporate Development, Fax: 512.723.1702 or at such other address or addresses as may have been furnished by giving five days advance
written notice to all other parties, with copies (which shall not constitute notice) to the attention of Scott J. Depta, Legal Director, email to: Dell_Corporate_Legal_Notices@Dell.com and Vinson & Elkins L.L.P., The Terrace 7, 2801 Via
Fortuna, Suite 100, Austin, TX 78746, Attention: Christopher G. Schmitt, Fax: 512.236.3348. 
 Notices provided in accordance
with this Section shall be deemed delivered upon personal delivery (including confirmed facsimile) or three business days after deposit in the mail. 
 [Signature Page Follows] 

  
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 IN WITNESS WHEREOF, the undersigned has executed this Note on and as of the date first above
written. 
  

							
		 		 	GLASSHOUSE TECHNOLOGIES, INC.
				
		 		 	By:	 	/s/ Mark Shirman
		 		 	Name:  	 	Mark Shirman
		 		 	Title:	 	President

 Acknowledged on and as of the date first written above. 

 

					
	DELL PRODUCTS L.P.	 	
			
	By:	 	/s/ Janet B. Wright	 	
	Name:  	 	Janet B. Wright	 	
	Title:	 	Vice President & Assistant Secretary	 	

  
 Signature
Page to Amended and Restated Subordinated Convertible Promissory NoteSecond Amended & Restated Subordinated Convertible Promissory Note

 Exhibit 10.49 
 THIS NOTE AND THE SECURITIES ISSUABLE UPON CONVERSION OF THIS NOTE HAVE NOT BEEN REGISTERED UNDER UNITED STATES FEDERAL OR STATE SECURITIES LAWS AND MAY NOT BE OFFERED FOR SALE, SOLD, OR OTHERWISE
TRANSFERRED OR ASSIGNED FOR VALUE, DIRECTLY OR INDIRECTLY, NOR MAY THIS NOTE OR THE SECURITIES ISSUABLE UPON CONVERSION OF THIS NOTE BE TRANSFERRED ON THE BOOKS OF THE COMPANY, WITHOUT REGISTRATION OF SUCH NOTE OR SECURITIES, AS APPLICABLE, UNDER
ALL APPLICABLE UNITED STATES FEDERAL OR STATE SECURITIES LAWS OR COMPLIANCE WITH AN APPLICABLE EXEMPTION THEREFROM, SUCH COMPLIANCE, AT THE OPTION OF THE COMPANY, TO BE EVIDENCED BY AN OPINION OF STOCKHOLDER’S COUNSEL, IN A FORM ACCEPTABLE TO
THE COMPANY, THAT NO VIOLATION OF SUCH REGISTRATION PROVISIONS WOULD RESULT FROM ANY PROPOSED TRANSFER OR ASSIGNMENT. 

GLASSHOUSE TECHNOLOGIES, INC. 
 SECOND AMENDED AND RESTATED 
 SUBORDINATED CONVERTIBLE PROMISSORY NOTE

  

									
	$35,124,723.74	 	 	Austin, Texas	  	 	 	June 13, 2011	  

 FOR VALUE RECEIVED, the undersigned, Glasshouse Technologies, Inc., a Delaware corporation, and its
successors and assigns (“Company”), promises to pay to the order of Dell Products L.P., a Texas limited partnership (“Holder”), the principal sum of Thirty Five Million One Hundred Twenty Four Thousand Seven Hundred
Twenty Three and Seventy Four One-Hundredth Dollars ($35,124,723.74), together with interest from the date of this Note on the balance of this Note from time to time remaining unpaid at a rate of twenty-two and a half percent (22.5%) per annum
until maturity, both principal and interest being payable at the address designated in Section 17, or at such other place as Holder may from time to time designate in writing. This Note is issued pursuant and subject to the terms and
conditions of that certain Securities Purchase Agreement dated as of March 6, 2008, as amended, by and between Company and Holder (the “Securities Purchase Agreement”). Capitalized terms used herein but not otherwise defined
shall have the meaning given to such term in the Securities Purchase Agreement. 
 The principal of this Note shall mature and
be due and payable at the earliest of (i) the closing of an Extraordinary Transaction (as defined in that certain Right of Last Refusal Agreement dated as of March 11, 2011, as amended, by and between Company and Holder), (ii) the
closing of a Qualified Public Offering (as defined in Company’s Certificate of Incorporation, as amended) and (iii) September 16, 2011 (the “Target Date”). In the event this Note becomes mature and due and payable at
the closing of an Extraordinary Transaction, the amount due and payable with respect to the principal of this Note shall be an amount equal to the principal of this Note plus a premium equal to twenty percent (20%) of such principal amount (the
“Extraordinary Transaction Payment Amount”). 

 All accrued and unpaid interest shall be due and payable immediately on maturity of the
principal of this Note. 
 All past due principal and accrued interest on this Note shall bear interest from maturity (whether
on the closing of an Extraordinary Transaction, on the closing of a Qualified Public Offering, on the Target Date, upon acceleration of maturity following an Event of Default (as defined below) or otherwise) until paid at the lesser of (i) the
rate of 29.5% per annum or (ii) the highest rate for which Company may legally contract under applicable law (the “Default Rate”). All principal and accrued and unpaid interest on this Note and all unpaid amounts of the
Fees shall bear interest at the Default Rate from and after the occurrence of any Event of Default set forth in Section 7(a)(i) until paid. All payments under this Note shall be payable in lawful money of the United States of America and
in immediately available funds. 
 This Note amends, restates and replaces in its entirety that certain Amended and Restated
Subordinated Convertible Promissory Note dated as of March 6, 2011 (the “Original Note”) executed by Company in favor of Holder. Nothing contained herein shall be deemed a repayment or novation of the Original Note. 

As further detailed in that certain Amended and Restated Intercreditor Agreement, dated as of March 29, 2010, as amended (the
“Intercreditor Agreement”), by and among Company, Holder and the other parties thereto, this Note, the indebtedness evidenced by this Note and all payments or rights under this Note are expressly subordinate to all senior
indebtedness of Company to the extent set forth therein, whether such senior indebtedness is outstanding as of the date of this Note or incurred after the date of this Note, and all such senior indebtedness shall be senior in right of payment to
this Note to the extent set forth therein. As used in this Note, “senior indebtedness” means all indebtedness or other monetary obligations of Company that are secured by assets of Company or for which the instrument creating or evidencing
the same or pursuant to which the same is outstanding expressly provides that such indebtedness or obligation shall be senior in right of payment to this Note or Company’s subordinated indebtedness, unless the instrument creating or evidencing
the same or pursuant to which the same is outstanding expressly provides that such indebtedness or obligation shall not be senior in right of payment to this Note. 
 Section 1. OPTIONAL CONVERSION. This Note may, at Holder’s option, be converted to either Common Stock or Equity Securities (defined below), as applicable, under the following
circumstances and in the following manner: 
 (a) At any time, all or any portion of the unpaid principal of this Note plus
accrued and unpaid interest on this Note may, at Holder’s option, be converted into the most recently issued series of Preferred Stock at the conversion price of such series as of the date of such conversion. 

(b) If Company closes a Qualified Public Offering at any time up to and including the Target Date, all or any portion of the unpaid
principal of this Note plus accrued and unpaid interest on this Note may, at Holder’s option, be converted at the closing of the Qualified Public Offering into shares of Common Stock at a conversion price equal to 90% of the initial public
offering price per share at which such Common Stock was issued and sold to the public in such Qualified Public Offering. 

  
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 (c) If, after the original issuance of this Note, Company issues or sells any series of
preferred stock of Company or any security convertible or exchangeable into or for preferred stock or similar securities of Company (“Equity Securities”) in a single transaction or a series of related transactions that results in
aggregate proceeds to Company of at least Ten Million Dollars ($10,000,000.00) (without giving effect to the conversion of this Note or the exercise of the Warrant or the Option) (a “Qualified Financing”), all or any portion of the
unpaid principal of this Note plus accrued and unpaid interest on this Note may be converted at the option of Holder of this Note at the closing of the Qualified Financing into the same class or series of Equity Securities as are issued and sold by
Company in such Qualified Financing (or a class or series of Equity Securities identical in all respects to and ranking pari passu with the class or series of Equity Securities issued and sold in such Qualified Financing) at a price per share or
unit equal to 90% of the lowest price per share or unit at which such Equity Securities were issued and sold in such Qualified Financing. The following Equity Securities shall not be deemed to be issued or sold as part of a Qualified Financing:
(i) Common Stock or options to purchase Common Stock issued, sold or granted pursuant to Company’s Equity Plans and Series 1 Plan as in effect on the date of this Note; (ii) Common Stock issued upon conversion of shares of the
Designated Preferred Stock outstanding as of the date of this Note; (iii) Equity Securities of Company issued pursuant to warrants outstanding as of the date of this Note; or (iv) Common Stock issued and sold by Company in a single
transaction or series of related transactions in which no Equity Securities other than shares of Common Stock are issued or sold. 
 (d) On or immediately prior to the closing of any Extraordinary Transaction, all or any portion of the unpaid principal of this Note plus accrued and unpaid interest on this Note may be converted, at the
option of Holder, at or immediately prior to the closing of such Extraordinary Transaction into, at the further option of Holder, (i) the same class or series of Equity Securities as were issued and sold by Company in the most recent Qualified
Financing or, if a Qualified Financing has not occurred, the most recent transaction in which Company issued and sold Equity Securities other than this Note, the Warrant and the Option (or a class or series of Equity Securities identical in all
respects to and ranking pari passu with the class of Equity Securities issued and sold in such Qualified Financing or other transaction) at a price per share or unit equal to the conversion price then in effect for such series or class of Equity
Securities or (ii) that number of shares of Common Stock then issuable upon conversion of such number of shares or units of Equity Securities. 
 Section 2. CERTAIN RIGHTS UPON CONVERSION. If pursuant to the conversion rights set forth above this Note is converted into shares of Preferred Stock, Company will take such action and
Holder shall have such other rights as are forth in Section 5.11 of the Securities Purchase Agreement. 

Section 3. HSR COMPLIANCE. Company acknowledges that conversion of this Note by Holder may subject Holder to the
filing requirements of the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended (the “HSR Act”). As such, conversion of this Note is subject to compliance by Holder all applicable filing requirements and the expiration
of all waiting periods under the HSR Act (the “HSR Act Restrictions”). If, on or before the Target Date, Holder has sent a notice to Company of its intent to convert the Note pursuant to an optional conversion under
Section 1, and Holder has not been able to effect the conversion of this Note on or prior to the Target Date because of HSR Act Restrictions, Holder shall be entitled to effect the conversion of this Note in accordance with the
procedures contained herein notwithstanding the fact that the conversion of this Note would be effected after the Target Date. Company will cooperate with Holder in making all applicable filings under the HSR Act. 

  
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 Section 4. OPTIONAL PREPAYMENTS. The unpaid principal and accrued and
unpaid interest on this Note (the “Borrowings”) and any unpaid Fees and all other amounts payable under this Note may be prepaid in whole without the prior consent of Holder. The Borrowings and any unpaid Fees and all other amounts
payable under this Note may be prepaid in part only with Holder’s prior written consent, which such consent may be granted or withheld in Holder’s sole discretion. 
 Section 5. MANDATORY PREPAYMENTS. 
 (a) Company shall prepay
the Borrowings and unpaid Fees and all other amounts payable under this Note upon: 
 (i) the sale, transfer, conveyance,
assignment, exclusive license or other disposition of any property or assets of Company or any of its subsidiaries, in the amount of all of the after-tax consideration in excess of One Million Dollars ($1,000,000.00) in the aggregate (net of
Company’s out-of-pocket expenses incurred in connection with such transaction); and 
 (ii) the incurrence of permitted
indebtedness that is senior in right of payment to this Note by Company or any of its subsidiaries, in an amount equal to such indebtedness (net of Company’s out-of-pocket expenses incurred in connection with such indebtedness). 

(b) Any such prepayments, if less than a payment in full of the Borrowings and unpaid Fees and all other amounts payable under this Note,
will be applied first to unpaid Fees, then to accrued and unpaid interest and then to unpaid principal. 
 Section 6.
FEES. In consideration of restructuring the Original Note, Company promises to pay Holder a restructuring fee of Three Hundred and Fifty Thousand Dollars ($350,000.00) no later than the next business day after the execution of this Note
(the “Initial Restructuring Fee”) and restructuring fee of One Million Three Hundred Thousand Dollars ($1,300,000.00) on July 22, 2011 (the “Second Restructuring Fee,” and together with the Initial
Restructuring Fee, the “Fees”). Company shall pay the Fees to Holder at the earlier of the dates set forth in the preceding section and the date of prepayment in whole of the Note as set forth in Section 4. 

Section 7. DEFAULT; REMEDIES. 
 (a) Company shall be in default under this Note upon the happening of any condition or event set forth below (each, an “Event of Default”): 

(i) Company’s failure to pay (A) any payment of principal or interest as and when due in accordance with the terms of this
Note or (B) any payment of the Fees as and when due in accordance with the terms of this Note and, with respect to clause (B) only, Company has failed to cure such default within five days after the occurrence thereof; 

  
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 (ii) Company’s failure to perform or comply with any other obligation, covenant, term
or provision contained in this Note or in the Securities Purchase Agreement and, if curable, (A) with respect to the obligations, covenants, terms and provisions of Section 8(c), Company has failed to cure such default within three
business days after the occurrence thereof and otherwise (B) Company has failed to cure such default within 10 days after the occurrence thereof; 
 (iii) any representation made to holder in this Note or in the Securities Purchase Agreement or any financial statement or other information furnished to Holder by or on behalf of Company shall be
incorrect in any material respect when made or furnished; 
 (iv) the acceleration of any of the Senior Indebtedness (as
defined in the Intercreditor Agreement) or Junior Indebtedness (as defined in the Intercreditor Agreement), or if the Intercreditor Agreement has then terminated in accordance with Section 18(a) of the Intercreditor Agreement, the acceleration
of any indebtedness in excess of One Hundred Thousand Dollars ($100,000.00); or 
 (v) Company’s dissolution, termination
of existence, insolvency or business failure; the appointment of a receiver of all or any material portion of the assets of Company; an assignment for the benefit of creditors by Company; the commencement of any proceeding under any bankruptcy or
insolvency laws by or against Company; or any material portion of the assets of Company is attached or becomes subject to levy or similar judicial proceeding that is not released within 30 days. 

(b) Company covenants and agrees that it shall notify Holder of any Event of Default promptly and in any event no later than two business
days following the occurrence of any such Event of Default. 
 (c) The entire unpaid principal balance of this Note and all
accrued and unpaid interest and the Fees shall immediately be due and payable at the option of Holder upon the occurrence of any one or more of the Events of Default and at any time after the occurrence of any one or more of the Events of Default.

 Section 8. COMPANY RESTRICTIONS. 
 (a) Operations. Company covenants and agrees that it and its subsidiaries shall operate in the ordinary course of business consistent with past practices until the date that all of the Borrowings
and unpaid Fees and all other amounts payable under this Note have been paid in full. 
 (b) Cash Balance. Company
covenants and agrees that it shall at all times maintain a five business day trailing average amount of cash (measured at the close of business of each business day and determined in accordance with GAAP) of at least Three Million Dollars
($3,000,000.00) from and including July 31, 2011 until the date that all of the Borrowings and unpaid Fees and all other amounts payable under this Note have been paid in full. 

(c) Negative Covenants. Company covenants and agrees that it shall not, and shall cause its subsidiaries not to: 

  
 5 

 (i) sell, transfer, convey, assign, exclusively license or otherwise dispose of any
property or assets, whether in a single transaction or a series of related transactions, having an aggregate value of One Million Dollars ($1,000,000.00) or more; 
 (ii) acquire or enter into any agreement to acquire (irrespective of the form of transaction) any Person, any capital stock of any Person, or any of the properties or assets of any Person, whether in a
single transaction or through a series of related transactions having an aggregate value of Two Hundred and Fifty Thousand Dollars ($250,000.00) or more; 
 (iii) make or agree to make any capital expenditure or commitments or series of related capital expenditures or commitments having an aggregate value of Two Hundred and Fifty Thousand Dollars
($250,000.00) or more; or 
 (iv) close any Extraordinary Transaction unless Holder receives payment in full of all accrued and
unpaid interest on this Note, any unpaid Fees, all other amounts payable under this Note and the Extraordinary Transaction Payment Amount at or prior to the closing of such Extraordinary Transaction; 

in each case without the prior written consent of Holder, which consent may be granted or withheld in Holder’s sole discretion; provided, however,
that following receipt by the Holder of a written notice of any default or event of default under the Senior Indebtedness (as defined in the Intercreditor Agreement) or Junior Indebtedness (as defined in the Intercreditor Agreement) by the Senior
Lender (as defined in the Intercreditor Agreement) or the Junior Lender (as defined in the Intercreditor Agreement), as applicable, and until such time as (a) such default or event of default has been cured or waived by the Senior Lender or the
Junior Lender, as applicable, or (b) the Senior Indebtedness and the Junior Indebtedness have been paid in full by Company Borrower, clauses (i) and (iv) of this Section 8(c) shall be suspended and of no further force and
effect. 
 (d) Consent and Waiver. Company covenants and agrees that unless the Intercreditor Agreement has been
terminated, prior to making any payment to Holder of any amounts outstanding under this Note, it shall obtain (at its sole expense) the Senior Lender’s and Junior Lender’s (each as defined in the Intercreditor Agreement) (i) consent
to such payment, (ii) waiver of such lender’s rights set forth under, and the applicability of, Section 3(a) (or such section’s replacement, as applicable) of the Intercreditor Agreement with respect to such payment and
(iii) acknowledgement and agreement that such payment shall not be subject to the Intercreditor Agreement, including, but not limited to, Section 3(a) (or such section’s replacement, as applicable) of the Interecrditor Agreement
(collectively, a “Consent and Waiver”). Each Consent and Waiver shall be in writing and executed by the Senior Lender and Junior Lender and otherwise be in form and substance reasonably acceptable to Holder. Nothing in this
Section 8(d) shall affect whether any amount is due and payable under this Note and any amount that is or becomes due and payable under this Note shall continue to be due and payable notwithstanding any failure or inability of Company to
obtain a Consent and Waiver. 
 (e) Layoff Notice. Company covenants and agrees that it shall provide Holder prior
written notice of any layoffs of 20 or more Company employees and shall provide Holder such information relating to any such layoff as Holder may request. 

  
 6 

 Section 9. CUMULATIVE RIGHTS. No delay on the part of Holder in the
exercise of any power or right under this Note or under any other instrument executed pursuant to this Note shall operate as a waiver of any such power or right, nor shall a single or partial exercise of any power or right preclude other or further
exercise of such power or right or the exercise of any other power or right. 
 Section 10. WAIVER. Company
and all endorsers, sureties and guarantors of this Note waive demand, presentment, protest, notice of dishonor, notice of nonpayment, notice of intention to accelerate or notice of acceleration other than notice of default pursuant to
Section 7(a)(ii) of this Note, notice of protest and any and all lack of diligence or delay in collection or the filing of suit on this Note which may occur, and agree to all extensions and partial payments, before or after maturity, without
prejudice to Holder. 
 Section 11. ATTORNEYS’ FEES AND COSTS. In the event that this Note is collected
in whole or in part through suit, arbitration, mediation or other legal proceeding of any nature, then and in any such case there shall be added to the unpaid principal amount of this Note all reasonable costs and expenses of collection, including,
without limitation, reasonable attorney’s fees. 
 Section 12. GOVERNING LAW. This Note shall be
governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to conflicts of law principles (whether of the State of Delaware or any other jurisdiction) that would result in the application of the
laws of any jurisdiction other than the State of Delaware. 
 Section 13. HEADINGS. The headings and captions
used in this Note are used for convenience only and are not to be considered in construing or interpreting this Note. All references in this Note to sections, paragraphs, exhibits, and schedules shall, unless otherwise provided, refer to sections
and paragraphs of this Note and exhibits and schedules attached to this Note, all of which exhibits and schedules are incorporated in this Note by this reference. 
 Section 14. USURY. All agreements between Company and Holder, whether now existing or hereafter arising and whether written or oral, are expressly limited so that in no contingency or
event whatsoever, whether by acceleration of the maturity of this Note or otherwise, shall the amount paid, or agreed to be paid, to Holder for the use, forbearance or detention of the money to be loaned under this Agreement or otherwise, exceed the
maximum amount permissible under applicable law. If from any circumstances whatsoever fulfillment of any provision of this Note or of any other document evidencing, securing or pertaining to the indebtedness evidenced by this Note, at the time
performance of such provision shall be due, shall involve transcending the limit of validity prescribed by law, then ipso facto, the obligation to be fulfilled shall be reduced to the limit of such validity, and if from any such circumstances
Holder shall ever receive anything of value as interest or deemed interest by applicable law under this Note or any other document evidencing, securing or pertaining to the indebtedness evidenced by this Note or otherwise an amount that would exceed
the highest lawful rate, such amount that would be excessive interest shall be applied to the reduction of the principal amount owing under this Note or on account of any other indebtedness of Company to Holder relating to this Note, and not to the
payment of interest, or if such excessive interest exceeds the unpaid balance of principal of this Note and such other indebtedness, such excess shall be refunded to Company. In determining whether or not the interest paid or payable with respect to
any 

  
 7 

 
indebtedness of Company to Holder, under any specific contingency, exceeds the highest lawful rate, Company and Holder shall, to the maximum extent permitted by applicable law,
(i) characterize any nonprincipal payment as an expense, fee or premium rather than as interest, (ii) amortize, prorate, allocate and spread the total amount of interest throughout the full term of such indebtedness so that the actual rate
of interest on account of such indebtedness is uniform throughout the term of such indebtedness, and/or (iii) allocate interest between portions of such indebtedness, to the end that no such portion shall bear interest at a rate greater than
that permitted by law. The terms and provisions of this Section shall control and supersede every other conflicting provision of all agreements between Company and Holder. Holder has been advised by Company to seek the advice of an attorney and an
accountant in connection with the issuance of this Note. Company has had the opportunity to seek the advice of any attorney and accountant of Company’s choice in connection with issuance of this Note. 

Section 15. SUCCESSORS AND ASSIGNS. Except as otherwise set forth in the Securities Purchase Agreement and subject to
compliance with applicable federal and state securities laws, this Note and all rights under this Note are transferable in whole or in part by the Holder to any person or entity upon written notice to Company. The transfer shall be recorded on the
books of Company upon the surrender of this Note, properly endorsed, to Company at its principal offices, and the payment to Company of all transfer taxes and other governmental charges imposed on such transfer. In the event of a partial transfer,
Company shall issue to the holders one or more appropriate new notes with such modifications as may be necessary to reflect the existence of multiple notes. All of the stipulations, promises and agreements in this Note made by or on behalf of
Company shall bind the successors and assigns of Company, whether so expressed or not, and inure to the benefit of the successors and permitted assigns of the Holder. 
 Section 16. SEVERABILITY. If one or more provisions of this Note are held to be unenforceable under applicable law, such provision(s) shall be excluded from this Note and the balance of
this Note shall be interpreted as if such provision(s) were so excluded and shall be enforceable in accordance with its terms. 

Section 17. NOTICES. All notices, requests, consents and other communications under this Note shall be in writing and
shall be delivered personally or by facsimile transmission or sent by email or by nationally recognized overnight delivery service or by first class certified or registered mail, return receipt requested, postage prepaid: 

If to Company, at 200 Crossing Boulevard, Framingham, Massachusetts 01702, Attention: Ken Hale, or at such other address or addresses as
may have been furnished by giving five days advance written notice to all other parties, with a copy (which shall not constitute notice) to Gunderson Dettmer Stough Villenueve Franklin & Hachigian, LLP, 610 Lincoln St., Waltham, MA 02451,
Attention: Marc F. Dupre, Esq., Fax. 781.622.1622. 
 If to a Holder, at One Dell Way, MS RR1-33, Round Rock, Texas 78682
Attention: General Counsel, and at One Dell Way, MS RR-1-87, Round Rock, Texas 78682, Attention: Corporate Development, or at such other address or addresses as may have been furnished by giving five days advance written notice to all other parties,
with copies (which shall not constitute notice) to the attention of Scott J. Depta, Legal Director, email to: 

  
 8 

 
Dell_Corporate_Legal_Notices@Dell.com and Vinson & Elkins L.L.P., The Terrace 7, 2801 Via Fortuna, Suite 100, Austin, TX 78746, Attention: Christopher G. Schmitt, Fax: 512.236.3348.

 Notices provided in accordance with this Section shall be deemed delivered upon personal delivery (including confirmed
facsimile) or three business days after deposit in the mail. 
 [Signature Page Follows] 

  
 9 

 IN WITNESS WHEREOF, the undersigned has executed this Note on and as of the date first above
written. 
  

			
	GLASSHOUSE TECHNOLOGIES, INC.
		
	By:	 	 /s/ Mark Shirman

	Name:	 	 Mark Shirman

	Title:	 	 President

 Acknowledged on and as of the date first written above. 
 DELL PRODUCTS L.P. 
 By: DELL PRODUCTS GP L.L.C., sole general partner 

By: DELL PRODUCTS CORPORATION, sole member 
  

	
	By: /s/ Janet B. Wright
                                      
	Name: Janet B. Wright
	Title: Vice President and Assistant Secretary

 Signature Page to Second Amended and Restated Subordinated Convertible Promissory Note

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