Document:

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                                                                   EXHIBIT 10.34

                      PILOTCENTER MASTER SERVICES AGREEMENT

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                          [CENTER 7/ INC.]

[C7 LOGO]                 PILOTCENTER MASTER SERVICES AGREEMENT
                          Enterprise Management Services

                          Confidential and Proprietary to Center 7 and MTI Tech.
                          Unpublished Work - Copyright Center 7
                          All Rights Reserved
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Date:              April 1, 2001
Agreement No:      011303
Account Executive: Kelly Phillipps, Chris Skillings

This PilotCenter Master Services Agreement ("Agreement") is by and between the
following Parties:

Center 7:   Center 7, Inc.
Address:    333 South 520 West
            Lindon, Utah 04042

Telephone:  (801) 443-3000
Fax:        (801) 443-3030

Customer:   MTI
Address:    4905 E. La Palma Avenue
            Anaheim, CA 92807

Telephone:  (714) 970-0300, (800) 999-9MTI
Fax:        (714) 693-2202

who agree as follows:

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                                    AGREEMENT

Center 7, Inc. ("Center 7") is engaged in the business of providing enterprise
management services to others. Typically, these enterprise management services
involve the management of a customers' assets (e.g., applications, databases,
servers, routers, IT devices, non-IT devices and/or other networkable assets of
a customer) located at a customer's site. Such management requires a
Cyberstack(TM) appliance which is located at the customer's site (or another
agreed upon site) and which runs Computer Associate's Unicenter TNG computer
programs. Customer has requested Center 7 to perform the services as described
in Statements of Work and in accordance with this Agreement. The Parties agree
to the following Terms and Conditions.

                              TERMS AND CONDITIONS

SECTION 1 -- SERVICES

        1.1 SUMMARY OF ENTERPRISE MANAGEMENT SERVICES. Center 7 will provide
enterprise management services to Customer as described below and in the
applicable Statement of Work (see Section 1.3). These services are referred to
herein as the "Services." The Services will include monitoring and management of
certain "Managed Assets" of Customer. The "Managed Assets" of Customer are
identified in the applicable SOW. The Managed Assets will be located at the
Customer Site identified in the applicable SOW. If mutually agreed, some of the
Managed Assets may be located at locations other than the Customer Site. Center
7 will install a Cyberstack appliance at the Cyberstack Location identified in
the applicable SOW (which may be the Customer Site or an alternative location)
to monitor and manage the Managed Assets. The Cyberstack appliance will be
configured by Center 7 to include one or more servers, Unicenter TNG and such
other equipment and computer programs as are needed for the functions of the
Cyberstack appliance. Unicenter TNG agents running on processors associated with
Managed Assets will communicate with the Cyberstack appliance and Unicenter TNG.
For example, such agents will report enterprise management events to the
Cyberstack appliance. The Cyberstack appliance will be in communication (via the
Internet or VPN or other means) with a Center 7 Masterstack appliance at Center
7's Data Center. For example, the Cyberstack appliance will report enterprise
management events to the Masterstack appliance. The Masterstack will be in
communication with a Center 7 Policy Repository and will handle correlation,
policies and notifications, and will include other equipment, computer programs,
and/or databases for these Services. The Policy Repository will include policies
that determine responses to enterprise management events. Reports will be
available from the Masterstack appliance to Customer. Customer will access such
reports through a web browser. The applicable SOW will include further
description of the Services. If there is more than one Customer Site or
Cyberstack Location, then each such Customer Site and Cyberstack Location will
be identified in the applicable SOW. Center 7 may at any time replace or use
different hardware, computer programs, databases, policies, and means and may
change any of the foregoing locations, provided that the level of Services is
not materially reduced or adversely affected thereby.

        1.2 OTHER SERVICES. Center 7 may provide other services to Customer, if
and as such other services are described in the SOW(s) (see Section 1.3). Such
other services shall also be governed by this Agreement as "Services."

        1.3 STATEMENTS OF WORK. From time to time, the Parties may enter into
one or more Statements of Work ("SOW(s)"). To be binding on the parties, the
SOW(s) must be in writing and signed by both parties. Generally, each SOW will
follow the form attached to this Agreement as Exhibit 1 and will include the
following Appendices:

<TABLE>
                  <S>               <C>
                  Appendix A:       Statement of Services
                  Appendix B:       Resources
                  Appendix C:       Payment Schedule
                  Appendix D:       Contacts and Notices
                  Appendix E:       Other Terms and Conditions
</TABLE>

If an Appendix is not applicable, it may be excluded from the SOW. Any mutually
acceptable other terms and conditions may be included by the parties in Appendix
E or elsewhere in the SOW. The parties may agree to include other appendices or
provisions in the SOW. Each SOW will be governed by the terms and conditions of
this Agreement. Each SOW together with the Terms and Conditions of this
Agreement applicable to the SOW shall be deemed a separate agreement.

        1.4 SERVICES AND RESOURCES. "Services" shall mean the services to be
performed by Center 7 as described in the Statement of Services Appendix A of
the SOW(s) or elsewhere in the SOW. Center 7 shall perform the Services for
Customer and will use the Resources (see Section 1.5), as applicable, in
performing Services.

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        1.5 RESOURCES. "Resources" shall mean the hardware, software, policies,
and other resources, if any, identified in the Resources Appendix which is
attached as Appendix B to the SOW(s). Unless expressly stated otherwise in
Appendix B, all Resources are owned by Center 7, not Customer. In the case of
Resources in the form of software licenses, ownership by Center 7 means that
Center 7 holds and controls the license granted by the software licensor. If
Appendix B indicates that certain Resources are to be provided by Customer, then
Customer shall provide such Resources to Center 7 for purposes of the Services.
Center 7 shall be responsible for maintenance of all Resources owned by Center
7. Unless otherwise stated in Appendix B, Customer shall be responsible for
maintenance of all Resources owned by Customer. Center 7's Resources are not
dedicated exclusively to the Services or Customer unless expressly indicated in
Appendix B. It is understood that the level of Services is based on the
assumptions and estimates stated in the Appendices. If actual loads, traffic,
demands or other circumstances are not within such assumptions and estimates,
then additional or changed Resources may be required and an amendment or change
order pursuant to Section 1.7 below will be entered into by the Parties.

        1.6 RESPONSIBILITIES. If and to the extent that Appendix A or B or any
other appendix or provision of the SOW(s) attributes or assigns any
responsibility, task, deliverable or obligation to Customer or a third party,
then Customer or the third party shall be responsible for such responsibility,
task, deliverable or obligation, not Center 7. Center 7's obligations are
subject to the performance and delivery of such responsibility, task,
deliverable or obligation.

        1.7 AMENDMENTS AND CHANGE ORDERS. If the Parties desire to amend the
SOW(s), they may do so, but only by a written amendment signed by both Parties.
An amendment may include additions or changes to Services, Resources, payments
and/or other provisions. If Customer desires that Services be changed, then
Customer will submit a request for such change in the form of a written change
order. If the change is acceptable to Center 7, then Center 7 will prepare an
amendment to the SOW. It is understood that Customer will be responsible for any
changes to the fees, charges and expenses resulting from the change order. The
amendment will address such changes to the fees, charges and expenses. If no
fees, charges or expenses are specified in the amendment, then Customer must pay
to Center 7 the then-current standard fees and charges charged by Center 7 and
reimburse Center 7 for expenses reasonably incurred.

        1.8 COOPERATION. Each Party shall make promptly available to the other
such information, assistance and cooperation as such other Party may reasonably
request in performing its obligations under this Agreement.

        1.9 BACK-UP RESPONSIBILITY. To the extent, if any, that Customer
provides any data or computer programs to Center 7, it is Customer's
responsibility to maintain adequate back-ups of such data and computer programs
in order to ensure continued security and retention.

        1.10 CONTACT PERSONS AND NOTICES. See Appendix D of each SOW.

        1.11 TIME SCHEDULES. If and to the extent that or any SOW or any part of
this Agreement includes any time schedule or times for performance or completion
of Services or other work, or for delivery or completion of deliverables, such
time schedule and times are estimates and are not guaranteed.

SECTION 2 - CYBERSTACK APPLIANCE

        2.1 PROTECTION OF CYBERSTACK APPLIANCE. The Cyberstack appliance and its
configuration and components are confidential and proprietary to Center 7 (and
Center 7's suppliers / licensors, as applicable). The Cyberstack appliance will
be encased or enclosed in a case or other container. Customer shall not: (a)
open, penetrate or remove any of the casings, containers, panels or access
points of or to the Cyberstack appliance, (b) examine, analyze or reverse
engineer the Cyberstack appliance or its configuration or components, or (c)
transfer the Cyberstack appliance or any part thereof from the Cyberstack
Location, except as instructed or requested by Center 7 in writing. Customer
will not allow any third party to do any of the foregoing.

        2.2 OPERATION OF CYBERSTACK APPLIANCE AND THIRD PARTY SOFTWARE. The
Cyberstack appliance will be operated and used by Center 7 to enable and
facilitate the performance of Services. Customer is not licensed or authorized
to operate or use the Cyberstack appliance. To the extent that the Cyberstack
appliance includes software from third party licensors (e.g., Unicenter TNG from
Computer Associates), such third party software is governed by and subject to
the applicable third party software license agreements. This also applies to
Unicenter TNG agents running on processors associated with Managed Assets.

        2.3 CARE OF CYBERSTACK APPLIANCE. Customer will not damage or abuse the
Cyberstack appliance or subject it to any harmful conditions or environment.
Customer will comply with any reasonable instructions or guidelines from Center
7 for the care, environment, operational conditions, etc. applicable to the
Cyberstack appliance. In the event of any damage to, abuse of, or loss of the
Cyberstack appliance due to the negligence or

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other fault of Customer or any of its employees or contractors, Customer shall
reimburse Center 7 for the cost of repairing or replacing the Cyberstack
appliance or any component thereof.

SECTION 3 - CUSTOM DEVELOPMENT SERVICES

        3.1 APPLICABILITY. This Section 3 is applicable if the Statement of Work
includes Development Services. If Development Services are included, then Center
7 shall perform such services in accordance with this Section 3 and the
applicable Statement of Work.

        3.2 DELIVERABLES. "Deliverables" shall mean the computer programs and
any other works or authorship or materials developed or created by Center 7 for
Customer in the performance of the Development Services. Deliverables are
identified in the applicable Statement of Work.

        3.3 LICENSE OF DELIVERABLES. Center 7 grants to Customer a license to
use the Deliverables and to copy the Deliverables and to distribute such copies
to others for their use. The license is worldwide, nonexclusive and fully
paid-up, provided Customer makes full payment in accordance with the applicable
Statement of Work. The license is subject to restrictions and limitations, if
any, as may be included in the Statement of Work. In the event of any conflict
between such restrictions or limitations and this Agreement, such restrictions
and limitations will control.

        3.4 SOURCE CODE. Source code is not included in the Deliverables or the
license of Section 3.3, and Customer is not entitled to any source code, unless
specifically and expressly included in the applicable Statement of Work.

        3.5 SPECIFICATIONS. If and to the extent that the applicable Statement
of Work includes any Specifications for the Deliverables, Center 7 shall develop
and create the Deliverables in material compliance with such Specifications.
After delivery of the Deliverables, Customer will have 30 days to test the
Deliverables for material compliance with the Specifications and to report in
writing to Center 7 any material noncompliance of the Deliverables with the
Specifications. If no material noncompliance is reported by Customer in
accordance with the foregoing, the Deliverables will be deemed accepted and in
compliance with the specifications. If a material noncompliance is reported to
Center 7, the Center shall correct the noncompliance and return the corrected
Deliverables to Customer for a repeat of the foregoing. Customer's sole remedy
for material noncompliance of the Deliverables with the Specifications shall be
a correction or reasonable work-around solution by Center 7. Center 7 shall have
no liability for any immaterial noncompliance.

SECTION 4 - MAINTENANCE AND SUPPORT

        4.1 MAINTENANCE. Center 7 shall be responsible for maintenance of the
Cyberstack appliance, and Customer shall cooperate therewith. All decisions
concerning maintenance shall be within the discretion of Center 7 and Customer.

        4.2 SUPPORT. Any support by Center 7 of Customer shall be described in
the applicable SOW and shall be considered Services.

SECTION 5 - PAYMENTS

        5.1 FEES. In consideration of the Services, Customer shall pay to Center
7 the fees and other charges set forth in the Payment Schedule of the applicable
SOW (see Appendix C). Payment of these fees and other charges entitles Customer
to the Services specified in the applicable SOW. All payments to Center 7 under
this Agreement shall be in United States of America dollars and are due within
thirty (30) days after Customer's receipt of Center 7's invoice.

        5.2 EXPENSES. In addition to these fees and other charges, Customer
shall reimburse Center 7 for reasonable and necessary costs and expenses
(including any travel, lodging and meals) incurred by Center 7 in its
performance of the Services. Provided, however, that to the extent the SOW(s)
indicates that Center 7 is responsible for such expenses, then Customer shall
have no obligation to reimburse Center therein. Notwithstanding anything herein
or the SOW(s) to the contrary, in the event that Center 7 personnel visit any
site of Customer because of a problem that is not caused by Center 7 or within
the scope of Center 7's responsibility under the applicable SOW, then Customer
shall reimburse Center 7 for the expenses incurred in connection with such
visit and shall pay Center 7 at Center 7's then-current standard rates for the
time involved with the problem. If the problem is Center 7's fault, then
Customer shall have no obligation to pay for Center 7's visit expenses or for
Center 7's time involved with the problem.

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        5.3 TAXES. Any sales, use and other taxes or government assessments or
duties relating to this Agreement or to payments or services to be rendered
under this Agreement shall be paid by Customer in addition to all other payments
set forth in this Agreement. If any taxes are withheld from any payments to
Center 7 under this Agreement, Customer must pay such taxes and ensure that
Center 7 receives the full amount of all payments as stated in the Payment
Schedule. This Section 5.3 does not apply to Center 7's federal or state taxes
based upon its net income.

        5.4 LATE PAYMENTS. Any payments payable by Customer that are more than
ten (10) days late ("late payments") from the date of the invoice shall be
subject to a finance charge of 1.5% per month until paid in full. In addition,
the failure of Customer to pay any fees due within ten (10) days after such fees
are due shall constitute a material breach of this Agreement, which shall
entitle Center 7, in its sole discretion, to (i) terminate the SOW(s) in
accordance with Section 8.2 and/or (ii) terminate, suspend, restrict or disable
the Services or any portion thereof until Customer has made full payment of all
fees and amounts currently owing, including finance charges and late charges.
Customer shall pay Center 7 for any and all costs and expenses, including
without limitation, attorneys' fees and court costs, incurred by Center 7 in
collecting payments from Customer or in otherwise enforcing this Agreement.

SECTION 6 - CONFIDENTIALITY

        6.1 NONDISCLOSURE OF CONFIDENTIAL INFORMATION. Each Party acknowledges
that it may have access to certain confidential information of the other Party
concerning the other Party's business, plans, clients, technologies, products
and other information held in confidence by the other Party ("Confidential
Information"). Confidential Information includes all information in tangible or
intangible form that is marked or designated as confidential or that, under the
circumstances of its disclosure, should be considered confidential. Confidential
Information also includes, without limitation, any information disclosed by
Center 7 and/or Customer about the technologies, methodologies, equipment,
software or processes used by Center 7 and/or Customer in connection with the
Services, including any data, computer programs or information obtained by
either Party from third parties for use under this Agreement. Each Party agrees
that it will not use in any way, for its own account or the account of any third
party, except as expressly permitted by, or required to achieve the purposes of,
this Agreement, nor disclose to any third party (except as required by law or to
that party's attorneys, accountants and other advisors as reasonably necessary),
any of the other party's Confidential Information and will take reasonable
precautions to protect the confidentiality of such information, at least as
stringent as it takes to protect its own Confidential Information.

        6.2 EXCEPTIONS. Neither Party shall have any obligation under Section
6.1 above with respect to information which is publicly known at the time of
disclosure to the receiving Party or which is in the receiving Party's
possession prior to disclosure by the disclosing Party. If through no fault of
the receiving Party, any Confidential Information of the disclosing Party
subsequently becomes public knowledge, then the receiving Party shall thereafter
have no obligation under Section 6.1 with respect to such Confidential
Information that has become publicly known. If any information is lawfully
disclosed or licensed by a third party to a receiving Party under no duty of
confidentiality, then Section 6.1 shall not restrict the receiving Party from
making any use or disclosure thereof that is lawfully authorized by the third
party. If any disclosure of Confidential Information is required by law,
government regulation, or court order, the receiving Party may make such
disclosure upon prior written notice to the disclosing Party so that the
disclosing Party may seek a protective order or take other protective action,
and the receiving Party shall cooperate therewith.

        6.3 PRICING. Customer shall not disclose any of the pricing or fees
under this Agreement or any SOW to any third party.

        6.4 DUE DILIGENCE DISCLOSURES. Disclosures prohibited by this Agreement
may be made by a receiving Party to prospective investors, lenders, acquirers,
underwriters, and others where a legitimate business need exists, but only for
their bona fide due diligence purposes and only if they are also under an
obligation of confidentiality at least as protective of the disclosing Party and
its Confidential Information as the provisions of this Section 6.

SECTION 7 - INDEMNITIES AND DISCLAIMERS

        7.1 INTELLECTUAL PROPERTY INDEMNIFICATION. In the event that Center 7's
Cyberstack appliance infringes any United States patent, copyright or trade
secret of a third party not affiliated with Customer and such third party
asserts a claim of such infringement against Customer, then Center 7 shall
defend Customer against such claim, and shall pay any damages, attorneys' fees
and costs awarded to the third party for such claim, and shall pay

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any settlement of such claim, provided that: (i) Customer promptly gives notice
to Center 7 of such claim, (ii) Customer allows Center 7 to control the defense
and settlement of such claim, and (iii) Customer fully cooperates with Center 7
in connection with the defense and settlement of such claim. Center 7 may
remove, disable, modify or substitute any infringing Cyberstack appliance or
component thereof. Center 7 has no other obligation or liability in the event of
infringement and is not responsible for loss of profits or other losses or
damages of Customer. Center 7 has no other obligation of indemnification or to
defend or hold harmless relating to infringement. Center 7 shall not be
obligated or liable for any infringement based upon or caused by: (a) anything
provided by Customer or a third party, or (b) any altered, changed or modified
form of the Cyberstack appliance not made by Center 7, or (c) the Cyberstack
appliance in combination with anything not provided by Center 7, or (d) any
specifications, instructions or requirements from Customer, or (e) the laws of
any country or jurisdiction other than the United States of America or its
states.

        7.2 DISCLAIMER. CENTER 7 MAKES NO WARRANTIES, REPRESENTATIONS OR
PROMISES NOT EXPRESSLY SET FORTH IN THIS AGREEMENT. CENTER 7 DISCLAIMS AND
EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT. CENTER 7 MAKES NO WARRANTY WITH RESPECT
TO ANY HARDWARE OR SOFTWARE FROM OTHER THIRD PARTIES OR OTHER SOURCES.

        7.3 LIMITATION ON LIABILITY. EXCEPT WITH RESPECT TO LIABILITY FOR
INFRINGEMENT OF INTELLECTUAL PROPERTY OR BREACH OF SECTION 2.1, NEITHER PARTY
SHALL BE LIABLE TO THE OTHER PARTY (REGARDLESS OF THE FORM OF ACTION OR THE
CLAIM E.G. CONTRACT, WARRANTY, TORT, MALPRACTICE AND/OR OTHERWISE) FOR INDIRECT,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR ANY LOSS OF REVENUE,
PROFITS BUSINESS OPPORTUNITIES, OR FOR ANY FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, EVEN IF ADVISED OF THE POSSIBILITY OF ANY OF THE FOREGOING. THE
AGGREGATE LIABILITY OF CENTER 7 RELATING TO OR ARISING FROM THE SOW(S) AND FOR
ANY AND ALL CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID
BY CUSTOMER TO CENTER 7 UNDER THE APPLICABLE SOW. CENTER 7 IS NOT RESPONSIBLE
FOR LOSS OF OR LOSE OF USE OF ANY WEB SITE, INTERNET ACCESS, HARDWARE OR
SOFTWARE, LOSS OF DATA, COSTS OF RE-CREATING LOST DATA, THE COST OF ANY
SUBSTITUTE PERFORMANCE, EQUIPMENT OR PROGRAM, OR CLAIMS BY ANY PARTY OTHER THAN
CUSTOMER, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. THIS AGREEMENT, AND THIS
SECTION 6 IN PARTICULAR, DEFINES A MUTUALLY AGREED UPON ALLOCATION OF RISK AND
THE FEES AND OTHER CONSIDERATION HAVE BEEN SET TO REFLECT SUCH ALLOCATION. THIS
SECTION 6.3 SHALL NOT APPLY TO ANY TORT LIABILITY OF EITHER PARTY BASED ON
NEGLIGENCE OR WILLFUL MISCONDUCT RESULTING IN PHYSICAL DAMAGE TO TANGIBLE
PROPERTY OR PERSONAL INJURY OR DEATH.

SECTION 8 - TERMINATION

        8.1 TERM AND TERMINATION. The term and termination of each SOW shall be
as stated in the SOW.

        8.2 BREACH. If either Party breaches the SOW(s) or this Agreement and
fails to cure said breach within 30 days after receiving notice of said breach
from the nonbreaching Party, then the nonbreaching Party may terminate the SOW
and this Agreement as it applies to the terminated SOW. This Section shall not
limit the relief, remedies and damages to which the nonbreaching Party may be
entitled.

        8.3 SURVIVAL. In the event of any termination or expiration of the
SOW(s) or this Agreement, the following shall apply: (a) Sections 5, 6, 7, 8 and
9 and all obligations to protect the Cyberstack appliance or to indemnify or
hold harmless shall survive termination and remain in effect; (b) Termination
shall not affect or delay any payment under this Agreement which would be
payable in the absence of termination; (c) Services shall cease upon
termination; and (d) The Cyberstack appliance and any and all other proprietary
materials or Resources owned or provided by Center 7 or its suppliers or
licensors shall be delivered by Customer to Center 7 in accordance with Center
7's reasonable instructions.

SECTION 9 - GENERAL PROVISIONS

        9.1 ASSIGNMENT AND SUCCESSORS. This Agreement is not assignable or
transferable, except that this Agreement may be assigned or transferred by
Center 7 to any third party who acquires substantially all of Center 7's assets
relating to the Services.

        9.2 GOVERNING LAW AND FORUM. This Agreement shall be governed by the
laws of the state of Utah without giving effect to conflict or choice of law
principles. Any litigation between the Parties shall be conducted

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exclusively in Utah state courts or the federal district courts within Utah and
their respective appellate courts. The Parties agree and submit to such
exclusive jurisdiction and venue.

        9.3 FORCE MAJEURE. Except for obligations to make payment, neither Party
shall be deemed in breach of this Agreement for any failure to perform an
obligation where such failure is caused by an Act of God, labor dispute or
shortage, any disruption in or failure of communications, equipment, software or
the Internet, or any other circumstances or cause beyond the control of that
Party.

        9.4 WAIVER. Any waiver under this Agreement must be in writing and any
waiver of one event shall not be construed as a waiver of subsequent events.

        9.5 ATTORNEYS' FEES. In the event of any litigation or arbitration
between the Parties relating to this Agreement or the Services or Resources, the
prevailing Party shall be entitled to recover from the other Party all
reasonable attorneys' fees and other reasonable costs incurred by the prevailing
Party in connection therewith.

        9.6 CONSTRUCTION. This Agreement (including each SOW) represents the
wording selected by the Parties to define their agreement and no rule of strict
construction shall apply against either Party. This Agreement is written in, and
shall be governed by, the English language.

        9.7 GOVERNMENT APPROVALS. If any special government approvals, permits,
licenses, or other authorizations are necessary for the performance of the
Services, then Customer shall obtain such approvals, permits, licenses, or other
authorizations for the Parties at Customer's expense.

        9.8 RELATIONSHIP. Neither Party is the partner, joint venturer, agent or
representative of the other Party. Each Party is an independent contractor.
There is no employment relationship between the Parties. Neither Party has the
authority to make any representations or warranties or incur any obligations or
liabilities on behalf of the other Party. Neither Party shall make any
representation to a third party inconsistent with this Section 8.8.

        9.9 SUBCONTRACTORS. Center 7 may subcontract Services or
responsibilities to subcontractors, but this shall not excuse Center 7 from its
obligations (i) to be the single point of contact for the Services and (ii) to
ensure that the Services and Center 7's responsibilities are performed in
accordance with this Agreement, even if its subcontractors fail to perform.
Center 7 will be solely responsible for instituting screening of Center 7's
employees to ensure that each person who performs at the direction of Center 7
is either a U.S. citizen or alien authorized by the U.S. Immigration and
Naturalization service to work in the United States.

        9.10 INSURANCE. During the Term of this Agreement, both parties shall
procure and maintain, at its expense, at least the following types of insurance.

<TABLE>
<CAPTION>
       COVERAGE                              LIMITS
<S>    <C>                                   <C>
(i)    Workers Compensation                  Statutory
(ii)   Employer's Liability                  $500,000 each occurrence
(iii)  Public Liability (bodily injury)      $1,000,000 combined single limit
(iv)   Public Liability (property damage)    $1,000,000 combined single limit
(v)    Automobile Liability                  $1,000,000 combined single limit
</TABLE>

Both parties agree to furnish to the other with insurance certificates, showing
it's compliance with this Section. Such certificates shall contain a statement
that the insurance carrier will not cancel or modify any or all of such
insurance without giving the other party at least thirty (30) days prior written
notice. Both parties shall be named as an additional insured party to the other
party under the policies listed in items (iii) and (iv) above.

        9.11 COVENANT TO NOT RECRUIT PERSONNEL. Both parties will not hire or
attempt to hire or assist in the hiring or attempted hiring of any of the other
party's employees or consultants, for a period beginning on the Effective Date
and ending two (2) years after this Agreement is terminated.

        9.12 ENTIRE AGREEMENT. This Agreement (which includes each applicable
SOW): (i) represents the entire agreement between the Parties relating to the
subject matter of this Agreement, (ii) supersedes all prior purchase orders,
agreements, understandings, representations and warranties applicable to the
subject matter of this Agreement, and (iii) may only be amended, canceled or
rescinded by a writing signed by both Parties. Any terms or conditions of any
purchase order or other document submitted by Customer in connection with any
Services, which are in addition to, different from or inconsistent with the
terms and conditions of this Agreement are not binding on Center 7 and are
ineffective.

        9.13 EXECUTION. The persons signing below represent that they are duly
authorized to execute this Agreement for and on behalf of the Party for whom
they are signing.

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Agreed to and accepted by:

MTI ("CUSTOMER")

By (signature):            ________________________

Name (print):              Paul Emery

Title:                     COO

CENTER 7, INC.  ("CENTER 7")

By (signature):            ________________________

Name (print):              ________________________

Title:                     ________________________

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                                    EXHIBIT 1
                        GENERAL FORM OF STATEMENT OF WORK

--------------------------------------------------------------------------------
                                   [CENTER 7/ INC.]

[C7 LOGO]                          STATEMENT OF WORK UNDER PILOTCENTER AGREEMENT

                                   Confidential and Proprietary to Center 7
                                   Unpublished Work -- Copyright Center 7
                                   All Rights Reserved
--------------------------------------------------------------------------------

                            STATEMENT OF WORK NO. ___
                               Date: _____________

        This Statement of Work (the "SOW") is entered into under the terms and
conditions of the Agreement (Agreement No. ____) dated ____________, 2001 by and
between ____________ ("Customer") and Center 7, Inc. ("Center 7"). In the event
of any conflict between this SOW and the PilotCenter Agreement, this SOW shall
govern. This Statement of Work includes the following attached Appendices:

<TABLE>
         <S>               <C>
         Appendix A:       Statement of Services
         Appendix B:       Resources
         Appendix C:       Payment Schedule
         Appendix D:       Contacts and Notices
         Appendix E:       Other Terms and Conditions
</TABLE>

        This SOW, including the above referenced Appendices, is agreed to and
accepted by Customer and Center 7:

Authorized Signatures:

-----------------------                 ------------------------
For Customer                               For Center 7

                                     Page 9<PAGE>   1

                                                                   EXHIBIT 10.35

          STATEMENT OF WORK UNDER PILOTCENTER MASTER SERVICES AGREEMENT

<PAGE>   2

--------------------------------------------------------------------------------
                                [CENTER 7/ INC.]

[C7 LOGO]                       STATEMENT OF WORK UNDER PILOTCENTER MASTER
                                SERVICES AGREEMENT

                                Confidential and Proprietary to Center 7 and MTI
                                Unpublished Work -- Copyright Center 7
                                All Rights Reserved
--------------------------------------------------------------------------------

                             STATEMENT OF WORK NO. 1
                                    "Monthly"
                               Date: April 1, 2001

This Statement of Work (the "SOW") is entered into under the terms and
conditions of the PilotCenter Master Services Agreement (Agreement No. 011303)
dated April 1, 2001 by and between MTI Technology Corporation, a Delaware
corporation ("Customer") and Center 7, Inc. ("Center 7"). In the event of a
conflict between the provisions of this SOW and the Pilot Center Master Services
Agreement, the provisions of this SOW shall prevail. The terms and conditions of
the Pilot Center Master Services Agreement shall prevail over any conflicting,
additional or other terms appearing on any document submitted by either party
unless agreed in writing by authorized representatives of each party. This
Statement of Work includes the following attached Appendices:

<TABLE>
         <S>               <C>
         Appendix A:       Statement of Services
         Appendix B:       Resources
         Appendix C:       Payment Schedule
         Appendix D:       Contacts and Notices
         Appendix E:       (Not Included)
         Appendix F:       Service Level Agreement
</TABLE>

This SOW, including the above referenced Appendices, is agreed to and accepted
by Customer and Center 7:

Authorized Signatures:

-----------------------                     ------------------------
For Customer                                For Center 7

                                     Page 1
<PAGE>   3

                                   APPENDIX A
                              STATEMENT OF SERVICES

SCOPE OF SERVICES

Following the execution of the Agreement No. 011303 and SOW, a Center 7 Project
Manager will be assigned to the customer project. The Project Manager, along
with the Implementation Team will meet with customers' appropriate technical
personnel to determine a project timeline and schedule for implementation.
Through the direction of the Project Manager, Center 7 will perform the
following:

    -   Evaluate and, if technically feasible, integrate up to seven (7) Third
        Parties' Tools with PilotCenter. Integration is defined as the ability
        to collect all of the relevant data needed by the Third Parties' Tools
        and relay them to a remote location where a copy of the Third Parties'
        Tools is running for the support personnel's observation.

    -   Provide automatic skill request routing

    -   Provide PilotCenter Advanced Help Desk for:

        -       MTI Customers

        -       MTI Field Service

        -       MTI Network Operations Center (NOC)

    -   Provide MTI customers with email notification of ticket status

    -   Provide MTI Field Techs with robust email notifications

    -   Integrate PilotCenter performance agent into monitoring of MTI internal
        systems

    -   Upgrade visual presence of MTI NOC

        -       Install flat-panel plasma screen monitor

        -       Install PC for live demo of PilotCenter

        -       Enable MTI NOC with World View (2D and 3D)

    -   Operate, manage, and monitor the systems required to support customer
        project 24 hours a day, 7 days a week, 365 days per year

    -   Graphical representation of MTI's product line consisting of the
        following models -- V10, V20, V30, V35, Vcache, S200.

    -   Integration of AHD website to collect all critical events and incidents
        of problems with Vivants which are mutually agreed upon between Center 7
        and MTI.

REPORTING SERVICES

    -   Overall Summary

    -   Total Volume of Call Requests

    -   Active Requests Aging Report

    -   Active Requests Aging Report by Priority

    -   Active Requests at Weeks End Other

    -   Analyst Count by Priority - Closed Status Report

    -   Key Organization Summary

    -   Location Count by Priority

    -   Location Count Problems by Priority

    -   Location Count Requests by Priority

    -   Open/Closed Analysis by Analyst

    -   Request Activity

    -   Request Aging Detail

    -   Request Aging Detail by Analyst

    -   Request Areas Currently Active

    -   Request Areas for Last 30 Days

    -   Total Volume of Requests

    -   Urgency #1 Summary by Customer

    -   SLA results based on 24 hrs.

    -   Urgency #1 summary by customer

    -   Active requests at weeks end all

    -   Active requests at weeks end critical

    -   Active requests at weeks end warning

    -   Performance Reports

    -   Web Response Reports

    -   Advance Enterprise Reports

    -   Web management Reports

    -   Web-based Service Level Reporting (SLR) of BPV

                                     Page 2
<PAGE>   4

NOTIFICATION AND ESCALATION POLICY

Customer and Center 7 will determine the notification and escalation methods.
Specific notification and escalation methods will be defined in writing during
the deployment process and attached as an Appendix to the SOW. Options for
notification and escalation include but are not limited to voice, email and
pager. MTI is able to define which notification and escalation methods are to be
used for specific time periods. For example, voice notification Monday through
Friday, and pager notification on Weekends.

PROJECT MANAGEMENT

The Project Manager will oversee the project and act as the primary point of
contact for Customer. The Project Manager is responsible for coordinating
resources, Center 7 personnel, and services during the implementation and is
responsible for the following functions:

        -       Determine appropriate resources

        -       Develop a project plan which includes project timelines and the
                assignment of personnel to specific tasks

        -       Maintain a list of issues and track the progress of these issues
                until resolved

        -       Oversee weekly status meetings and provide status reports to
                customer

        -       Provide customer with documentation that outlines the tasks
                completed, the final Unicenter TNG architecture, and the New
                Client Packet

        -       Oversee and conduct training process

Authorized Signatures:

-----------------------                     ------------------------
For Customer                                For Center 7

                                     Page 3
<PAGE>   5

                                   APPENDIX B
                                    RESOURCES

INTRODUCTION

This Appendix describes the resources to be provided by Center 7 and the
Customer.

RESOURCES TO BE PROVIDED BY CENTER 7

    -   Cyberstack(TM) -- installed at the customer site

    -   Mid-Level or Aggregate Common Object Repository (CORE) at Center 7

    -   Personnel necessary to complete the scope of services

    -   Facilities -- The solution will be monitored at our Center 7 facility at
        333 South 520 West in Lindon, Utah. This facility provides
        uninterruptible power supply and a generator backup, fire-suppression,
        excellent backbone connectivity with multiple providers, secure access
        and 7x24, 365 monitoring.

RESOURCES TO BE PROVIDED BY THE CUSTOMER

    -   List of personnel and how to contact the personnel for any event
        triggered

    -   List of any special escalation procedures

    -   Network connectivity to Internet for CyberStacks (T1 minimum -- can be
        shared with customers' existing infrastructure)

    -   Current configuration of Unicenter TNG, DSM Policy, MIB integration,
        etc.

    -   UPS

    -   Power

    -   7x24, 365 Building Access (For implementation only)

    -   Network Access

    -   SNMP Community Names

    -   (2) Dedicated analog telephone lines

    -   Adequate floor space to accommodate CyberStack

    -   Personnel to assist in implementation

Authorized Signatures:

-----------------------                     ------------------------
For Customer                                For Center 7

                                     Page 4
<PAGE>   6

                                   APPENDIX C
                                PAYMENT SCHEDULE

PRICING

The options listed below are based on the information gathered from our recent
meetings, conversations, and emails with MTI. The price is based on number of
PU's hosted and deployed and service level delivered. Service fee includes
software, maintenance, implementation, hardware, monitoring, updates, AHD
integration, and Center 7 PCC service. These monthly fees are based on 36-month
commitment.

                                 MONTHLY SERVICE

<TABLE>
<S>                                                                  <C>
Unicenter TNG License Fees
                                                                     Included

Unicenter TNG Maintenance Fees (3 Yrs)
                                                                     Included

Professional Implementation Services Fees
                                                                     Included

SQL Server License Fees
                                                                     Included

Client CyberStack costs (hardware to host Unicenter)
                                                                     Included

Expert EM Operations & Admin Labor (3 yrs)
                                                                     Included

CENTER 7 Operations Facilities
                                                                     Included

MONTHLY SERVICE FEE
                                                                     $ 50,000
</TABLE>

PAYMENT SCHEDULE

<TABLE>
     <S>                                   <C>
     -   INITIAL TERM:                     36 MONTHS

     -   MONTHLY  SERVICE FEE              $ 50,000

     -   EFFECTIVE DATE:                   April 1, 2001
</TABLE>

SOW TERM

Continuing for a period of 36 months, Center 7 will provide the Services
specified in this SOW.

                                     Page 5
<PAGE>   7

MONTHLY PAYMENT

Each monthly payment shall be paid by Customer to Center 7 no later than the
first day of the month for which the payment applies.

PAYMENT CHANGES

Center 7 will notify Customer in writing 30 days before any changes are made to
the monthly invoice. The changes shall include description of service provided
by Center 7 and/or amendment to SOW.

TERM AND TERMINATION

The Initial Term for this SOW shall be 36 months beginning with the Effective
Date. Upon the expiration of the Initial Term, the term of the SOW shall be
extended automatically on a month-to-month basis, unless and until either party
gives the other no less than thirty (30) days' notice of termination. The
parties agree, however, that Customer or Center 7 may terminate this SOW for any
reason, with or without cause after the Initial Term.

Authorized Signatures:

-----------------------                     ------------------------
For Customer                                For Center 7

                                     Page 6
<PAGE>   8

                                   APPENDIX D
                              CONTACTS AND NOTICES

CONTACT INFORMATION

Each Party has designated for itself at least one contact person below. Notices
and other communications shall be directed to the other Party's contact person.

CUSTOMER'S CONTACT PERSON

NAME:        Paul Emery

ADDRESS:     4905 E. La Palma Avenue

             Anaheim, CA 92807

TELEPHONE:   (714) 970-0300

FAX:         (714) 693-2607

E-MAIL:      pemery@mti.com

CENTER 7'S CONTACT PERSON

NAME:        Darren Schiffer

ADDRESS:     333 South 520 West
             Lindon, UT 84042

TELEPHONE:   1.800.404.8750 or 1.801.805.HELP(4357) or 1.801.805.3079

FAX:         1.801.443.0030

E-MAIL:      helpdesk@center7.com
             d.schiffer@center7.com

Authorized Signatures:

-----------------------                     ------------------------
For Customer                                For Center 7

                                     Page 7
<PAGE>   9

                                   APPENDIX F
                             SERVICE LEVEL AGREEMENT

INTRODUCTION

Center 7 has provided this Service Level Agreement (SLA) to guarantee the
performance and availability of your solution, and to define the remedies
available to the Customer if this guarantee is not met. Through our latest
reporting mechanisms and uniquely simple compliance calculation, we are able to
document and prove the availability of your solution, and quickly credit your
account if downtime or performance issues should occur.

Through built-in redundancy at all levels and proactive monitoring Center 7
strives for 100% availability during normal operation times of the Managed
Assets as defined in this Statement of Work.

UPTIME GUARANTEE

Center 7 strives for "trueSLA" which is a goal of 100% availability during
normal operational times of your PilotCenter solution. Center 7 achieves this
level of compliance through redundant services and the proactive monitoring of
the solution from Center 7's 7 x 24, 365 staffed Proactive Client Center (PCC).
Center 7 is able to monitor, manage, and report information related to this SLA
on the following key elements:

        -       Event delivery

        -       Customer access to their Business Process View (BPV)

EVENT DELIVERY

Center 7 PilotCenter solutions take advantage of state-of-the-art enterprise
management software and tools. If an event occurs, it is automatically routed to
the on-site Cyberstack as well as to Center 7's PCC and logged in the event
database. The policy associated with a specific event is acted upon when the
event is received.

All events sent to the PCC are stored in a Customer specific event status
database. Customers, PCC operators, and even the repair technicians have access
to this database. The content of this database reflects the most current,
up-to-date status of the Managed Assets being monitored.

CUSTOMER ACCESS TO THEIR VIEW

At any time, the Customer may view the status of their BPV via a web browser.
This information is controlled through the Mid-Level Common Object Repository
(CORE) and is updated continually to provide the most up-to-date information
possible.

REPAIR TIME

In the rare event that the Center 7 on-site Cyberstack experiences hardware
failure, Center 7 will dispatch a repair technician within 24 hours of the
reported failure. The repair technician will assess the damage and initiate the
repair or replacement.

COMPLIANCE CALCULATION

If Center 7 does not meet the 100% availability of these items, we have created
a compliance calculation so that you only pay for the services that you receive.

The calculation of compliance is basic and straight-forward. In the event that
Center 7 is unable to provide one hundred percent (100%) availability in a given
calendar month, the Customer shall receive a credit to their account equal to
the percentage downtime of that month's service fees. For example, if a
Customer's solution is unavailable 1% of the time, the Customer is to receive a
1% credit of that month's total monthly bill. Center 7 will automatically apply
credit to the Customer's next billing cycle and it is not the responsibility of
the Customer to request such credits.

If total downtime per month is equal to or greater than 15% for 2 consecutive
months, the Customer may terminate this SOW with Center 7.

Our reporting mechanisms allow us to easily see the performance of you solution
through automated monthly reports. These reports are tied directly to our
accounting system so in the event that you are due a credit to your account,
Center 7 will automatically include such credit on the following months billing.

                                     Page 8
<PAGE>   10
This SLA is applicable only to items within Center 7's assumed control and
guarantees the operation and a minimum percent availability only during the
agreed upon operational time.

NORMAL OPERATIONAL TIMES

Non-compliance can only occur during normal operational times as agreed upon
between Center 7 and the Customer. In addition, the following items are excluded
from normal operational times:

        -       Act of God reasons of Force Majeure

        -       Issues associated with non-certified Customer provided hardware,
                software and other equipment;

        -       Issues associated with Customer provided or Customer leased
                local area networks or ISP connections;

        -       Use of unapproved or modified hardware of software

        -       Issues arising from the misuse of the solution by the Customer,
                its employees, agents, or contractors.

        -       Items provided by the Customer which are identified in the
                Statement of Work, Appendix B (Resources To Be Provided by
                Customer)

        -       Repair times as listed in this document

        -       Scheduled maintenance times

Should a Force Majeure event occur, the Customer shall have the option of
canceling their agreement with Center 7 if the total outage time resulting from
such event is greater than seven (7) calendar days.

DEFINITION OF TERMS

AGENT

A component of a management system that represents both the monitored state and
controllable behavior of a target resource. Agents represent abstractions of
resources and are usually implemented as processes or embedded code.

BUSINESS PROCESS VIEW (BPV)

A tool that groups managed objects based on criteria specified by the Customer.
The criteria can be a geographic location, business function, or security. BPV
is a managed object. It is stored in the Mid-level Common Object Repository
(CORE), and is accessible to any user through a Web Interface.

CENTER 7 ASSUMED CONTROL

Center 7's "assumed control" includes the following:

        -       Connection to the Internet

        -       Connection to Center 7 internal network

        -       Center 7 provided hardware and software.

EVENT

A situation that usually triggers a change in the state of an object. Events are
detected through the polling of, or the receiving of traps from managed objects.
(For example, an event may be that disk space is at 90% of its capacity.) Events
are sent to the event console for acknowledgement by Unicenter TNG. If Policy is
in place when an event occurs, an action takes place (see Policy for details).

EVENT DATABASE

This database is the collection point of all Customer specific events and
policy. This database is accessible by the Center 7 PCC, repair technicians and
the Customer themselves. Customers access this database from the Internet and
are given a unique, secure access method to this database.

CYBERSTACK

The actual rack of hardware installed at Customers' site that monitors and
gathers the information from the installed agents.

MANAGED ASSET

A physical network device monitored by Unicenter TNG. A managed asset could be a
router, printer, server, workstation, a Windows NT Server, or a SunOS, and so
forth and is also referred to as a node.

MID-LEVEL COMMON OBJECT REPOSITORY (CORE)

A database that has predefined classes for the common entities found in
heterogeneous environments. The system located at Center 7's Data Center that
monitors and gathers information from the Cyberstack.

PROACTIVE CLIENT CENTER (PCC)

The nerve center of Center 7 PilotCenter solutions. Staffed by senior networking
professional 7x24 x365.

                                     Page 9
<PAGE>   11

NORMAL OPERATIONAL TIMES

The time the solution is available to end-users. Scheduled maintenance and
administration operation times are not included in this time period.

POLICY

A pre-defined list of message records and message actions that govern the
actions to be taken, or not taken, in response to an event. Once a Policy is
written for a specific error, then any number of automated actions can take
place such as notifications, call request generation, command invoked, and so
forth.

Authorized Signatures:

-----------------------                     ------------------------
For Customer                                For Center 7

                                    Page 10

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