Document:

ex1095.htm

    
       

      Certain
confidential information contained in this document, marked by brackets [**],
has been omitted and filed separately with the Securities and Exchange
Commission pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as
amended.

       

      Exhibit
10.95

      

      AMENDMENT
NO. 1

      TO

      MASTER
PROFESSIONAL SERVICES AGREEMENT

       

      This
Amendment No. 1 (this “Amendment”) to the Master Professional Services Agreement
(the “Agreement”) dated April 3, 2006 by and between Chordiant Software, Inc.
(“Contractor”) and Citicorp Credit Services, Inc. (USA) (“Client”) is made as of
June 1, 2007 (the “Effective Date”) by and between Contractor and
Client.

       

      For
good and valuable consideration, the receipt and sufficiency of which hereby are
acknowledged by the parties hereto, the parties agree as follows:

       

      1. I.
Section 9.1 of the Agreement shall be restated in its entirety as
follows:

       

      “9.1           Project Fees.  The
Project fees payable by Client for the Services and Deliverables furnished by
Contractor pursuant to this Agreement will be made according to the following
hourly rates per role (except as may otherwise be specifically designated in a
Work Order):

       

      Customer
Service Manager – [**] dollars ($[**]) per hour

      Sr.
Business Analyst – [**] dollars ($[**]) per hour

      Business
Analyst –[**] dollars ($[**]) per hour

      Sr.
Technical Architect – [**] dollars ($[**]) per hour

      Senior
Systems Engineer- [**] dollars ($[**]) per hour

      Designers
– [**] dollars ($[**]) per hour

      Developers
– [**] dollars ($[**]) per hour”

       

      2. Section
9.2 of the Agreement shall be restated in its entirety as follows:

       

      “9.2           Pricing
Adjustments.  Subject to any terms to the contrary in any
applicable Work Order, unless separately agreed to by the parties, the parties
agree that the rates set forth in Section 9.1 shall be effective for Work Orders
executed on or after June 1, 2007 and shall continue to be effective until May
30, 2008.  Thereafter, unless separately agreed to by the parties,
Contractor will not increase its time and materials rates for Services provided
to Client or an Affiliate by more than the lesser of:  (i) [**]
([**]%) for each twelve (12) month period following May 30, 2008; and (ii) the
percentage rate of increase in the CPI (all items) for Urban Wage Earners and
Clerical Workers from the preceding calendar year as determined by the United
States Bureau of Labor Statistics.  Notwithstanding any such increase
in accordance with the preceding sentence, the rates in effect at the time a
Work Order is executed shall not be adjusted during the term of the Work Order
for purposes of Services being performed under such Work Order.  Any
rate increases will only apply to Work Orders executed after such rate increase
becomes effective.”

       

      3. Notwithstanding
the foregoing, the Project fees for [**], a Sr. Business Architect (Auto Lending
Subject Matter Expert), will be charged at the rate of [**] dollars ($[**]) per
hour.  This

       

      
        
          
            Page 1
of 2

          

           

        

        
           

          
            

          

        

        
           

          
            Certain
confidential information contained in this document, marked by brackets [**],
has been omitted and filed separately with the Securities and Exchange
Commission pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as
amended.

             

            

          

        

      

      rate
will remain in effect until Client determines that it no longer requires Mr.
[**] services from Contractor.

       

      4. The
parties agree that there will be no change to the agreed upon rates in all Work
Orders (also known as Statements of Work) executed prior to the Effective Date
of this Amendment and that Contractor may continue to charge Client the agreed
upon hourly rates in such Work Orders for the respective duration of each such
Work Order, even if the Services performed under such Work Orders are performed
on or after the Effective Date of this Amendment.

       

      5. All
capitalized terms used herein which are not otherwise defined shall have the
respective meanings given such terms in the Agreement.  All other
terms and conditions of the Agreement remain in full force and
effect.

       

      In
witness whereof, this Amendment has been executed by the duly authorized
representatives of the parties.

       

      

        
          	
                  Citicorp
      Credit Services, Inc. (USA)

                	 
      	
                  Chordiant
      Software, Inc.

                	 
      
	 
      	 
      	 
      	 
      	 
      	 
      
	
                  By:

                	
                  /s/
      Kevin Denneny

                	 
      	
                  By:

                	
                  /s/
      Kelly J. Hicks

                	 
      
	 
      	 
      	 
      	 
      	 
      	 
      
	
                  Name:

                	
                  Kevin
      Denneny

                	 
      	
                  Name:

                	
                  Kelly
      J. Hicks

                	 
      
	 
      	 
      	 
      	 
      	 
      	 
      
	
                  Title:

                	
                  CTO

                	 
      	
                  Title:

                	
                  Vice
      President, Worldwide Field

                	 
      
	 
      	 
      	 
      	 
      	
                  Operations

                	 
      
	 
      	 
      	 
      	 
      	 
      	 
      
	
                  Date:

                	
                  6/4/07

                	 
      	
                  Date:

                	
                  5/31/07ex1096.htm

     

     

    
      
        Certain
confidential information contained in this document, marked by brackets [**],
has been omitted and filed separately with the Securities and Exchange
Commission pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as
amended.

         

        Exhibit
10.96

      

      

        
          	
                  Citi

                  14000
      Citi Cards Way

                  Jacksonville,
      FL  32258

                	
                  

                

        

      

    

     

    November
5, 2008

     

    Chordiant
Software, Inc.

    20400
Stevens Creek Blvd.

    Cupertino
CA 95014

     

    Attn:
Steve Springsteel

     

    Re:
Letter Agreement on Terms for Professional Services

     

    Dear
Steve:

     

    This
Letter Agreement documents certain understandings and agreements made between
our companies regarding the continued acquisition of professional services by
Citicorp Credit Services, Inc. (“Citi”) from Chordiant Software, Inc.
(“Chordiant”) pursuant to the Master Professional Services Agreement, dated
April 3, 2006, as amended to date, and the Master Work Order made thereunder,
effective July 1, 2008 (collectively, the “Agreements”).

     

    In
consideration of the ongoing acquisition of Services, the parties hereto agree
as follows:

     

    
      	
               
      

            	
              1.

            	
              Effective
      October 1, 2008, Citi will apply a [**] to the professional services rates
      for Services acquired from Chordiant pursuant to the
      Agreements.  Such [**] will be administered via Citi’s NEMS P2P
      system and resulting payments will reflect the [**] rates.  The
      [**] will be available to Citi provided that Citi engages not less than
      [**] Chordiant resources on a full-time basis pursuant to the
      Agreements.  The [**] will become unavailable to Citi effective
      upon the first day of any month following the earlier of (i) Citi’s
      engaging less than such minimum number of resources, or (ii) December 31,
      2009.

            

    

     

    
      	
               
      

            	
              2.

            	
              Following
      execution of this letter agreement, Citi may acquire an additional [**]
      hours of Services pursuant to the terms of the Master Work Order at no
      cost to Citi.  Such Services will be administered via Citi’s
      NEMS P2P system at a zero dollar ($0) hourly rate.  Citi will
      pay approved travel expenses for the agreed resources as provided in the
      Master Work Order.  Any hours provided without charge under this
      paragraph which are not utilized by March 31, 2009 will no longer be
      available thereafter for use by
Citi.

            

    

     

    
      	
               
      

            	
              3.

            	
              Upon
      execution of this Letter Agreement, Chordiant will issue a credit to Citi
      in the amount of [**] to be applied against Chordiant invoices at Citi’s
      discretion, for any training programs conducted by Chordiant for Citi
      between October 1, 2008 and March 31, 2009.  Any portion of this
      credit not utilized by Citi by March 31, 2009 will no longer be available
      thereafter for use by Citi.

            

    

     

    
      	
               
      

            	
              4.

            	
              Both
      parties agree to execute such change orders or modifications to the
      Agreements as may be required to incorporate the terms
    herein.

            

    

     

    
      
        
          . 

        

         

      

      
         

        
          

        

      

      
         

        
          Certain
confidential information contained in this document, marked by brackets [**],
has been omitted and filed separately with the Securities and Exchange
Commission pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as
amended.

           

          

          

          
            	
                    Citi

                    14000
      Citi Cards Way

                    Jacksonville,
      FL  32258

                  	
                    

                  

          

          

        

      

    

    

     

    Please
acknowledge your agreement with the four terms stated above by countersignature
in the space provided below.  Return one original fully executed
letter to Citi at the address provided below.  Such countersignature
and delivery will constitute execution of this Letter Agreement and agreement to
the terms herein.

     

    
      
        
          . 

        

         

      

      
         

        
          

        

      

      
         

        
          Certain
confidential information contained in this document, marked by brackets [**],
has been omitted and filed separately with the Securities and Exchange
Commission pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as
amended.

           

          

          

          
            	
                    Citi

                    14000
      Citi Cards Way

                    Jacksonville,
      FL  32258

                  	
                    

                  

          

          

        

      

    

    

     

    
      
        
          
            	
                    Citicorp
      Credit Services, Inc.

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    By:

                  	
                    /s/
      Mark D. Torkos

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    Title:

                  	
                    CIO
      NAIT

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    Date:

                  	
                    11/7/08

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    Countersigned:

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    Chordiant
      Software, Inc.

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    By:

                  	
                    /s/
      Kelly J. Hicks

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    Title:

                  	
                    VP,
      Worldwide Field Operations

                  	 
      	 
      
	 
      	 
      	 
      	 
      
	
                    Date:

                  	
                    11/11/08

                  	 
      	 
      

          

        

      

    

    

     

    

     

    

     

    

     

    Return
to:

     

    Donald
Clark

    Citigroup,
Inc.

    300
St. Paul Place

    Baltimore,
MD  21202

    

    
      
        
          .

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00158-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00158-of-00352.parquet"}]]