Document:

Prepared by R.R. Donnelley Financial -- Professional Services Agreement, dated as of March 10, 2004

 Exhibit 10.11 
  
 PROFESSIONAL SERVICES AGREEMENT 
  
 This Professional Services Agreement (this “Agreement”), dated as of the Effective Time (as
defined below), is by and between Global Cash Access, L.L.C., a Delaware limited liability company (“GCA”) and Infonox on the Web, a California corporation (“Infonox”). 
  
 WHEREAS, GCA and Infonox are parties to that certain Consulting Agreement
dated as of May 31, 2000 (the “Prior Agreement”); 
  
 WHEREAS, the parties hereto acknowledge and understand that the erroneous references to “Infonox, Inc.” in the Prior Agreement should be references to “Infonox on the Web”; 
  
 WHEREAS, GCA and Infonox desire to amend and restate the Prior Agreement in
its entirety. 
  
 NOW THEREFORE, in consideration of the mutual
promises and covenants set forth herein, GCA and Infonox hereby agree to amend and restate the Prior Agreement in its entirety with the following: 
  
 1. ENGAGEMENT OF INFONOX. GCA may from time to time issue project assignments in the form attached to this Agreement
as Exhibit A (the “Project Assignments”). Infonox shall, in good faith and using reasonable discretion, consider each such Project Assignment for acceptance hereunder. In the event that Infonox declines to accept any such
Project Assignment, Infonox shall discuss its reasons therefor with GCA and, if requested by GCA, Infonox shall discuss in good faith the modifications required to any such Project Assignment in order for Infonox to accept the same. Subject to the
terms of this Agreement, Infonox will, to the best of its ability, render the services set forth in Project Assignments accepted by Infonox (the “Projects”) by the completion dates set forth therein. Except as otherwise provided in a
Project Assignment or other written agreement between GCA and Infonox, Infonox shall complete the Projects using its own equipment, tools and other materials at its own expense. GCA will make its facilities and equipment available to Infonox at
reasonable times and upon reasonable advance notice when necessary. Infonox shall perform the services necessary to complete the Projects in a timely and professional manner consistent with industry standards, and, except as otherwise provided in a
Project Assignment or other written agreement between GCA and Infonox, at a location, place and time which Infonox deems appropriate. Infonox may not subcontract or otherwise delegate its obligations under this Agreement without GCA’s prior
written consent. 
  
 2. ACCEPTANCE
PROCEDURES. As soon as practicable, but in no event later than thirty (30) days following delivery of any work product to GCA, GCA shall perform such performance and reliability demonstrations and tests (“Acceptance
Tests”) as GCA determines to be necessary in order to determine whether any Error (as defined below) exists with respect to such work product. “Error” means (i) any failure of the work product to materially conform to the
applicable technical or functional specifications set forth in the Project Assignment covering such work product (the “Specifications”), or (ii) any material failure of such work product to properly interface with the
hardware or software systems specifically referenced in the Specifications. GCA shall deliver to Infonox either (a) a written statement of acceptance of the work product, or (b) a written notice of rejection of such work product if such work product
does not successfully complete the Acceptance Tests, such notice of rejection to specify the exact nature of the Error and the exact Acceptance Test that the work product fails to successfully complete. In the event that GCA fails to deliver a
written notice of rejection within such thirty (30) day period, GCA shall be deemed to have delivered a written statement of acceptance of the work product. In the event of rejection by GCA of any work product, Infonox shall, as soon as reasonably
practicable, take such action as may be required to correct the Error identified by GCA and shall redeliver such work product to GCA for further Acceptance Tests. Redelivery of work product and further Acceptance Tests shall continue until such time
as GCA has delivered to Infonox a written statement of acceptance. GCA agrees that, in the event that GCA rejects work product, to the extent the rejection was for reasons other than an Error, GCA shall pay Infonox on a time (at an hourly rate equal
to Infonox’s then prevailing hourly consulting rate) and materials basis for any costs incurred by Infonox in connection with its evaluation or modification of such work product. 
  
 3. COMPENSATION. GCA will pay Infonox the fees for services rendered under this Agreement
as set forth in the Project Assignments undertaken by Infonox. Except as otherwise provided in a Project Assignment or other written agreement between GCA and Infonox, Infonox shall be responsible for all expenses incurred in performing services
under 

  

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this Agreement. Upon termination of this Agreement for any reason, Infonox will be paid fees on the basis as stated in the Project Assignment(s) for work
which is then in progress, to and including the effective date of such termination. Unless other terms are set forth in the Project Assignment(s) for work which is in progress, GCA will pay Infonox for services within thirty (30) days of the date of
Infonox’s invoice. 
  
 4. INDEPENDENT
CONTRACTOR RELATIONSHIP. Infonox’s relationship with GCA will be that of an independent contractor and nothing in this Agreement should be construed to create a partnership, joint venture, or employer-employee
relationship. Infonox is not the agent of GCA and is not authorized to make any representation, contract, or commitment on behalf of GCA. None of Infonox’s employees or agents will be entitled to any of the benefits which GCA may make available
to its employees, such as group insurance, profit-sharing or retirement benefits. Infonox will be solely responsible for all tax returns and payments required to be filed with or made to any federal, state or local tax authority with respect to its
performance of services and receipt of fees under this Agreement. GCA will regularly report amounts paid to Infonox by filing Form 1099-MISC with the Internal Revenue Service as required by law. Because Infonox is an independent contractor, GCA will
not withhold or make payments for social security; make unemployment insurance or disability insurance contributions; or obtain worker’s compensation insurance on Infonox’s behalf. 
  
 5. TRADE SECRETS - INTELLECTUAL
PROPERTY RIGHTS. 
  
 5.1. PROPRIETARY INFORMATION. Infonox agrees during the term of this Agreement and thereafter to take all steps reasonably necessary to hold GCA’s Proprietary
Information in trust and confidence, will not use Proprietary Information in any manner or for any purpose not expressly set forth in this Agreement, and will not disclose any such Proprietary Information to any third party without first obtaining
GCA’s express written consent on a case-by-case basis. Infonox shall take commercially reasonable measures to ensure that its personnel and agents comply with the foregoing, and Infonox shall be responsible for any breach of the foregoing by
any of its personnel or agents. By way of illustration but not limitation “Proprietary Information” includes (a) trade secrets, inventions, mask works, ideas, processes, plans, methods, formulas, source and object codes, data,
programs, other works of authorship, know-how, improvements, discoveries, developments, designs, and techniques (hereinafter collectively referred to as “Inventions”); (b) information regarding plans for research, development, new
products, marketing and selling, business plans, budgets and unpublished financial statements, licenses, prices and costs, suppliers and customers; (c) information regarding the skills and compensation of other employees of GCA; and (d) information
gathered in the course of the processing or reporting of transactions consummated by GCA’s customers or consumers who access GCA’s services. Notwithstanding the other provisions of this Agreement, nothing received by Infonox will be
considered to be Proprietary Information if it can be verified that (1) it has been published or is otherwise readily available to the public other than by a breach of this Agreement; (2) it has been rightfully received by Infonox from a third party
without confidential limitations; (3) it has been independently developed for Infonox by personnel or agents having no access to the Proprietary Information; or (4) it was known to Infonox prior to its first receipt from GCA. 
  
 5.2. Third Party Information. Infonox understands that GCA has
received and will in the future receive from third parties confidential or proprietary information (“Third Party Information”) subject to a duty on GCA’s part to maintain the confidentiality of such information and use it only
for certain limited purposes. Infonox agrees to hold Third Party Information in confidence and not to disclose to anyone (other than Infonox personnel who need to know such information in connection with their work for GCA and are bound by an
obligation of confidentiality) or to use, except in connection with Infonox’s work for GCA, Third Party Information unless expressly authorized in writing by an officer of GCA. 
  
 5.3. No Conflict of Interest. Infonox agrees during the term of a Project not to accept work or enter into a contract
or accept an obligation, inconsistent or incompatible with Infonox’s obligations under this Agreement or the scope of services rendered for GCA. Infonox shall not accept work or enter into a contract or accept an obligation with any third
party, other than an affiliate of GCA, with respect to machines or devices used in the gaming industry, including without limitation any machines or devices that provide cash access services to patrons of gaming establishments, without GCA’s
prior written consent. Notwithstanding the foregoing, nothing contained in this Agreement shall prohibit Infonox from accepting work or entering into a contract or accepting an obligation with respect to non-gaming merchant operations (including but
not limited to hotels, restaurants, retail shops, travel agencies or car rental agencies) conducted at 

  

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establishments at which gaming activity occurs for the purchase of or payment for goods or services other than money orders or gaming goods or services, so
long as the work performed or services provided by Infonox under any such contract or obligation do no facilitate ATM cash withdrawals, credit card cash advances or debit card cash access transactions in any establishment at which gaming activity
occurs. Infonox warrants that there is no other existing contract or duty on Infonox’s part inconsistent with this Agreement. Infonox further agrees not to disclose to GCA, or bring onto GCA’s premises, or induce GCA to use any
confidential information that belongs to anyone other than GCA or Infonox. 
  
 5.4. Disclosure of Work Product. As used in this Agreement, the term “Work Product” means any Invention, whether or not patentable, and all related know-how, designs, mask works, trademarks,
formulae, processes, manufacturing techniques, trade secrets, ideas, artwork, software, or other copyrightable or patentable works. Infonox agrees to disclose promptly in writing to GCA, or any person designated by GCA, all Work Product which is
solely or jointly conceived, made or reduced to practice by Infonox in the course of any work performed for GCA, whether before or after the Effective Time (“GCA Work Product”). Without limiting the generality of the foregoing, the
server description language configuration files (i) used to configure and customize the generic workflow/application server of the Active Payment Platform (as described below) to implement GCA’s business logic, transaction flows and screens,
and (ii) that are developed as part of the instance of the Active Payment Platform developed by Infonox that permits users of specified devices to use GCA’s cash access services, shall be GCA Work Product. 
  
 5.5. Ownership. (a) GCA understands and agrees that Infonox has
developed a substantial portfolio of Inventions (the “Infonox Technology”) independent of its relationship with GCA, and that Infonox shall continue to develop Inventions both independent of and ancillary to its relationship with
GCA hereunder. Without limiting the generality of the foregoing, GCA acknowledges that (i) Infonox has developed an integrated suite of processes, hardware products and computer software programs known as the “Active Payment Platform”
which constitute a generic, reusable platform upon which customized transaction processing networks can be built, (ii) the Active Payment Platform allows Infonox to aggregate diverse financial services from diverse service providers, to deploy such
financial services across diverse hardware devices and platforms, and to process and support transactions using such financial services, and (iii) the Active Payment Platform is deployed in “instances” in which generic or core components
are customized and configured to implement the specific design elements of a customized instantiation. GCA agrees that the Infonox Technology, including but not limited to the Active Payment Platform, shall be the sole and exclusive property of
Infonox, and except as otherwise provided in a separate license or other written agreement between GCA and Infonox, GCA shall have no right or interest in any Infonox Technology. 
  
 (b) Infonox agrees that any and all GCA Work Product shall be the sole and exclusive property of GCA. 
  
 5.6. Assignment of GCA Work Product. Infonox agrees that any
and all original works of authorship contained in the GCA Work Product which are protectable by copyright and eligible to be “works made for hire,” as that term is defined in the United States Copyright Act (17 U.S.C. § 101), are
works made for hire and shall be the sole and exclusive property of GCA upon creation. With respect to any and all other intellectual property rights contained in the GCA Work Product which are not works made for hire under Section 101 of the
Copyright Act and owned upon creation by GCA, and except for Infonox’s rights in the Infonox Technology, Infonox irrevocably assigns to GCA all right, title and interest worldwide in and to GCA Work Product and all applicable intellectual
property rights related to GCA Work Product, including without limitation, copyrights, trademarks (including all goodwill associated therewith), trade secrets, patents, moral rights, contract and licensing rights (the “Proprietary
Rights”), all applications, registrations, and renewals thereof, and all rights to sue and recover for infringement thereof. Except as set forth below, Infonox retains no rights to use GCA Work Product and agrees not to challenge the
validity of GCA’s ownership in GCA Work Product. 
  
 5.7.
Waiver of Enforcement of Other Rights; License. If Infonox has any rights to GCA Work Product that cannot be assigned to GCA, Infonox unconditionally and irrevocably waives the enforcement of such rights, and all claims and causes of action
of any kind against GCA with respect to such rights, and agrees, at GCA’s request and expense, to consent to and join in any action to enforce such rights. If Infonox has any right to GCA Work Product that cannot be assigned to GCA or waived by
Infonox, Infonox unconditionally and irrevocably grants to GCA during the term of such rights, an exclusive, irrevocable, perpetual, worldwide, transferable, fully paid and royalty-free license, with rights to sublicense through multiple levels of
sublicensees, to use, reproduce, create derivative works of, distribute, publicly perform 

  

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and publicly display such rights by all means now known or later developed. Infonox hereby waives and quitclaims to GCA any and all claims, of any nature
whatsoever, which Infonox now or may hereafter have for past or future infringement (including the right to sue and recover for infringement) of any Proprietary Rights assigned hereunder to GCA. 
  
 5.8. Assistance. Infonox agrees to cooperate with GCA or its
designee(s), both during and after the term of this Agreement, in applying for, obtaining, perfecting, evidencing, sustaining and enforcing GCA’s Proprietary Rights in GCA Work Product and the assignment thereof to GCA or GCA’s designee.
Such assistance will include, but is not limited to, execution of a transfer of copyright to GCA or GCA’s designee for all GCA Work Product subject to copyright protection, including, without limitation, computer programs, notes, sketches,
drawings and reports. In the event that GCA is unable for any reason to secure Infonox’s signature to any document required to apply for or execute any patent, copyright or other applications with respect to any GCA Work Product (including
improvements, renewals, extensions, continuations, divisions or continuations in part thereof), Infonox hereby irrevocably designates and appoints GCA and its duly authorized officers and agents as its agents and attorneys in fact to act for and in
its behalf and instead of Infonox, to execute and file any such application and to do all other lawfully permitted acts to further the prosecution and issuance of patents, copyrights, mask works or other rights thereon with the same legal force and
effect as if executed by Infonox. 
  
 6. INFONOX
REPRESENTATIONS AND WARRANTIES. Infonox hereby represents and warrants that, except to the extent of the rights of third parties to components incorporated in or used by Infonox to develop GCA Work
Product with GCA’s prior written consent, (a) GCA Work Product will be an original work of Infonox and GCA and any third parties will have executed assignments or licenses of rights reasonably acceptable to GCA; (b) except to the extent based
upon technical or functional specifications provided by GCA, neither GCA Work Product nor any element thereof will infringe the Intellectual Property Rights of any third party; (c) neither GCA Work Product nor any element thereof will be subject to
any restrictions or to any mortgages, liens, pledges, security interests, encumbrances or encroachments; (d) Infonox will not grant, directly or indirectly, any rights or interest to third parties whatsoever in GCA Work Product; (e) Infonox has not
and will not use in the performance of services hereunder any Work Product or Proprietary Information of Infonox or any third party without GCA’s prior consent; (f) Infonox has full right and power to enter into and perform this Agreement
without the consent of any third party; (g) Infonox will take all necessary precautions to prevent injury to any persons (including employees of GCA) or damage to property (including GCA’s property) during the term of this Agreement; and (h)
should GCA permit Infonox to use any of GCA’s equipment, tools, or facilities during the term of this Agreement, such permission shall be gratuitous and Infonox shall be responsible for any injury to any person (including death) or damage to
property (including GCA’s property) arising out of use of such equipment, tools or facilities, whether or not such claim is based upon its condition or on the alleged negligence of GCA in permitting its use; and (i) no software developed
hereunder will include any harmful code, including without limitation, viruses, trojan horses, time bombs, or other code the purpose of which is to interfere with the functionality of the software so developed. 
  
 7. INDEMNIFICATION. Infonox will indemnify and hold harmless GCA, its
officers, directors, employees, sublicensees, customers and agents from any and all claims, losses, liabilities, damages, expenses and costs (including attorneys’ fees and court costs) which result from a breach or alleged breach of any
representation or warranty of Infonox (a “Claim”) set forth in Section 6 of this Agreement, provided that GCA gives Infonox written notice of any such Claim and Infonox has the right to participate in the defense of any such Claim
at its expense provided that failure by GCA to give notice described above shall not release Infonox from its indemnification obligations unless Infonox is materially prejudiced by the failure to give notice. From the date of written notice from GCA
to Infonox of any such Claim, GCA shall have the right to withhold from any payments due Infonox under this Agreement the amount of any defense costs, plus additional reasonable amounts as security for Infonox’s obligations under this Section
7. 
  
 8. TERMINATION. 
  
 8.1. Termination by GCA. GCA may terminate this Agreement at its
convenience and without any breach by Infonox upon fifteen (15) days’ prior written notice to Infonox. GCA may also terminate this Agreement immediately in its sole discretion upon Infonox’s material breach of any provision of this
Agreement. 
  

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 8.2. Termination by Infonox. Infonox may terminate this Agreement at any time that there is no
uncompleted Project Assignment in effect upon fifteen (15) days’ prior written notice to GCA. 
  
 8.3. Noninterference with Business. During and for a period of two (2) years immediately following termination of this Agreement by either party,
Infonox agrees not to solicit or induce any employee or independent contractor to terminate or breach an employment, contractual or other relationship with GCA. 
  

8.4. Return of GCA Property. Upon termination of the Agreement or earlier as requested by GCA, Infonox will deliver to GCA any and all drawings,
notes, electronic files, programs, memoranda, specifications, devices, formulas, and documents, together with all copies thereof, and any other material containing or disclosing any GCA Work Product, Third Party Information or Proprietary
Information of GCA. Infonox further agrees that any property situated on GCA’s premises and owned by GCA, including disks and other storage media, filing cabinets or other work areas, is subject to inspection by GCA personnel at any time with
or without notice. 
  
 9. GENERAL PROVISIONS.

  
 9.1. Effectiveness of Agreement. This Agreement shall
become effective upon the Effective Time, but the parties acknowledge and agree that the parties have been operating under the terms of this Agreement since the effective date of the Prior Agreement. For purposes of this Agreement, “Effective
Time” shall mean the time immediately following the consummation of the transactions contemplated by the Restructuring Agreement, dated as of December 10, 2003 and amended as of January 20, 2004 and February 20, 2004, by and among FDFS
Holdings, LLC, First Data Corporation, M&C International, Karim Maskatiya, Robert Cucinotta, GCA and GCA Holdings, L.L.C. 
  
 9.2. Governing Law. This Agreement will be governed and construed in accordance with the laws of the State of California as applied to transactions
taking place wholly within California between California residents. Infonox hereby expressly consents to the personal jurisdiction of the state and federal courts located in Santa Clara, California for any lawsuit filed there against Infonox by GCA
arising from or related to this Agreement. 
  
 9.3.
Severability. In case any one or more of the provisions contained in this Agreement shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect the
other provisions of this Agreement, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein. If moreover, any one or more of the provisions contained in this Agreement shall for
any reason be held to be excessively broad as to duration, geographical scope, activity or subject, it shall be construed by limiting and reducing it, so as to be enforceable to the extent compatible with the applicable law as it shall then appear.

  
 9.4. Assignment. This Agreement may not be assigned,
whether by change of control, operation of law or otherwise, by Infonox without GCA’s prior written consent, and any such attempted assignment shall be void and of no effect. GCA may freely assign this agreement without Infonox’s consent.
Furthermore, GCA may grant a security interest, lien, or other mortgage in this Agreement and the rights granted hereunder, and Infonox consents to the realization, enforcement or foreclosure thereunder whether by GCA or any secured creditor. For
the avoidance of doubt, and without limiting the foregoing, it is expressly agreed that nothing in this Agreement shall prohibit GCA (including, without limitation, GCA as a debtor in possession or a trustee in bankruptcy on behalf of GCA’s
bankruptcy estate) from assuming, or from assuming and assigning, this Agreement pursuant to section 365 of title 11 of the United States Code (the “Bankruptcy Code”) in a case under the Bankruptcy Code in which GCA is a debtor (or under
any similar law in any similar proceeding then available to GCA, or a secured creditor of GCA, under applicable state or federal law, including, without limitation, bankruptcy, insolvency, reorganization, liquidation, moratorium or other similar
state or federal laws relating to the enforcement of creditors’ rights generally, or under general principles of equity) and Infonox shall be deemed to have consented to any such assumption, or assumption and assignment, of this Agreement. In
particular, and without limiting the foregoing, Infonox hereby consents to the assumption, and to the assumption and assignment, of this Agreement by GCA, including without limitation GCA as a debtor in possession or a trustee in bankruptcy on
behalf of GCA’s bankruptcy estate, for all purposes under section 365 of the Bankruptcy Code including without limitation section 

  

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365(c)(1)(B) of the Bankruptcy Code (in the event that section 365(c)(1)(A) of the Bankruptcy Code is applicable). In the event that GCA becomes a debtor in
a case under the Bankruptcy Code, on request of GCA as a debtor in possession or a trustee appointed or elected in such case, Infonox agrees to promptly reaffirm in writing its consent to the assumption, or the assumption and assignment, of this
Agreement for all purposes under section 365 of the Bankruptcy Code. 
  
 9.5. Notices. All notices, requests and other communications under this Agreement must be in writing, and must be mailed by registered or certified mail, postage prepaid and return receipt requested, confirmed facsimile, or delivered
by hand to the party to whom such notice is required or permitted to be given. If mailed, any such notice will be considered to have been given five (5) business days after it was mailed, as evidenced by the postmark. If delivered by hand, any such
notice will be considered to have been given when received by the party to whom notice is given, as evidenced by written and dated receipt of the receiving party. The mailing address for notice to either party will be the address shown on the
signature page of this Agreement. Either party may change its mailing address by written notice as provided by this section. 
  
 9.6. Legal Fees. If any dispute arises between the parties with respect to the matters covered by this Agreement which leads to a proceeding to
resolve such dispute, the prevailing party in such proceeding shall be entitled to receive its reasonable attorneys’ fees, expert witness fees and out-of-pocket costs incurred in connection with such proceeding, in addition to any other relief
it may be awarded. 
  
 9.7. Injunctive Relief. A breach of
any of the promises or agreements contained in this Agreement may result in irreparable and continuing damage to GCA for which there may be no adequate remedy at law, and GCA is therefore entitled to seek injunctive relief as well as such other and
further relief as may be appropriate. 
  
 9.8. Survival.
The following provisions shall survive termination or expiration of this Agreement: Sections 4, 5, 7, 8.3, 8.4 and 9. 
  
 9.9. Export. Infonox agrees not to export, directly or indirectly, any U.S. source technical data acquired from GCA or any products utilizing such
data to countries outside the United States, which export may be in violation of the United States export laws or regulations. 
  
 9.10. Waiver. No waiver by a party of any breach of this Agreement shall be a waiver of any preceding or succeeding breach. No waiver by GCA of any
right under this Agreement shall be construed as a waiver of any other right. Neither party shall be required to give notice to enforce strict adherence to all terms of this Agreement. 
  
 9.11. Entire Agreement. This Agreement is the final, complete and exclusive agreement of the parties with respect to
the subject matter hereof and supersedes and merges all prior discussions between the parties. No modification of or amendment to this Agreement, nor any waiver of any rights under this Agreement, will be effective unless in writing and signed by
the party to be charged. The terms of this Agreement will govern all Project Assignments and services undertaken by Infonox for GCA. 
  

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 IN WITNESS WHEREOF, the parties have caused this
Professional Services Agreement to be executed by their duly authorized representatives. 
  

			
	GCA:
		
	By:	 	/s/    KIRK SANFORD        
	 	 	Kirk Sanford, Chief Executive Officer

			
		
	 Address:
	 	 3525 East Post Road, Suite 120
 Las Vegas, NV 89120
 Attn: Chief Executive Officer

  

			
	INFONOX:
		
	By:	 	/s/    SAFWAN SHAH        
	 	 	Safwan Shah, President

			
		
	 Address:
	 	 2350 Mission College Blvd, Suite 250
 Santa Clara, CA 95054
 Attn: President

  

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 EXHIBIT A 
  
 FORM OF PROJECT ASSIGNMENT 
  

			
	Project Name:
                                        
                        	 	 
	Services:	 	Milestones:

  
 Payment of Fees. Fee will be:
(check one) 
  

	 ̈	a fixed price for completion of $                    

  

	 ̈	based on a rate per hour of $                    

  

	 ̈	other, as follows: ________________________________________________________________________________________ 

  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  
 If this Project Assignment or the Professional Services Agreement which governs it is terminated for any reason, fees will be paid based on: (check one)

  

	 ̈	contractor time spent 

  

	 ̈	the proportion of the deliverables furnished GCA, as determined by GCA 

  

	 ̈	other, as follows: ________________________________________________________________________________________ 

  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  
 Expenses. GCA will reimburse Infonox for the following expenses: 
  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  
                                       
                                        
                                        
                                        
                                        
                                        
                    
  

									
	NOTE:	 	This Project Assignment is governed by the terms of the Professional Services Agreement in effect between GCA and Infonox. Any item in this Project Assignment which is
inconsistent with that Agreement is invalid.
				
	 Signed:
	 	 	 	 	 	 
	 	 	 for GCA
	 	 	 	 for Infonox

				
	 Dated:
	 	 	 	 	 	 

  

 PROJECT ASSIGNMENT 
  
 Project Name: Outsourced Operation of Processing Network 
  

			
	 Services:

	  	 Milestones:

		
	Implementation, hosting, operation, monitoring, maintenance and support of an instantiation of Infonox’s Active Payment Platform that consists of a web-based transaction processing and
reporting system to support the provision of GCA’s cash access services to patrons of gaming establishments, including but not limited to the following GCA services:	  	10 years, commencing on the Effective Time

  

	 	•	QCP Web 

  

	 	•	Casino Cash Plus 3-in-1 ATM 

  

	 	•	QuikReports 

  

	 	•	QuikMarketing 

  

	 	•	Automated Cashier Machine (ACM) 

  

	 	•	QuikPlay cashless slot machines 

  
 Performance. Infonox shall perform all services identified in this Project Assignment in a workmanlike manner. Without limiting the foregoing, Infonox will provide
the services identified in this Project Assignment at a level at least consistent with its performance of services for GCA since the effective date of the Prior Agreement. 
  
 Service Level. Infonox hereby warrants to GCA that access to the instantiation of Infonox’s Active Payment Platform hosted and
operated by Infonox pursuant to this Project Assignment shall be available to GCA and its customers no less than 99% of the time during any calendar month, excluding (i) scheduled maintenance, and (ii) any cause or causes beyond Infonox’s
reasonable control, including but not limited to the misconfiguration of GCA’s or one of its customers’ network environment or browser, ISP connection or other equipment that is not under the control of Infonox, or Internet performance or
connectivity issues outside the reasonable control of Infonox. Infonox shall use commercially reasonable efforts to provide GCA with at least seventy-two hours advance notice of any scheduled maintenance outages. In the event of each instance of a
breach of this service level, GCA shall have the right to terminate this Project Assignment, exercisable only during the thirty (30) day period following such breach, upon written notice to Infonox. This termination right shall consist of GCA’s
sole and exclusive remedy, and Infonox’s sole and exclusive obligation and liability, with respect to each instance of a breach of, or failure to comply with, this service level. 
  
 Payment of Fees. Fee will be invoiced at the following fixed monthly amounts: 
  

					
	 March 2004:
	  	$	120,000	 
	 April 2004:
	  	$	110,000	 
	 May 2004 – December 2004:
	  	$	100,000	 
	 January 2005 – March 2014:
	  	$	100,000 	(subject to adjustment)

  
 The fixed monthly amount for the
months January 2005 – March 2014 shall be adjusted to reflect (i) any increase in the cost of living (as determined by reference to a mutually acceptable Consumer Price Index), and (ii) any increase in the scope of services required or any
increase in required service levels. The parties shall negotiate the timing and amount of any such adjustment in good faith no less frequently than annually and any changes shall be reflected in writing signed by both parties. 
  
 In the event that GCA fails to make timely payment of the fees due under this Project
Assignment, Infonox shall provide GCA with written notice of such failure and all unpaid fees shall accrue interest at the lesser of one and one-half percent (1.5%) per month or the highest interest rate permitted by applicable law. 
  

 If this Project Assignment or the Professional Services Agreement which governs it is terminated for any reason, fees
will be paid based on the number of months of service provided (pro rated for partial months). 
  
 Expenses. GCA will reimburse Infonox for (i) all reasonable, actual out-of-pocket expenses incurred by Infonox directly in connection with providing services to GCA (including but not limited to hardware costs,
third party software costs, subcontractor costs if previously approved in writing by GCA, telecommunication costs, colocation costs and travel expenses), subject to GCA’s receipt (if requested) of documentation verifying such expenses, plus
(ii) any additional expenses incurred by Infonox upon the prior written agreement of GCA to reimburse such expenses. 
  
 Termination. This Project Assignment shall not be terminable by Infonox unless GCA fails to make monthly payments due and fails to cure such non-payment along with
any applicable late fees within 60 days of receipt of written notice from Infonox. Commencing upon the effective date of termination of this Project Assignment, upon GCA’s written notice and GCA’s advance payment of 110% of the fixed
monthly fees (pro rated for any partial months) payable under this Project Assignment in effect upon the effective date of termination, Infonox shall continue to provide services under this Project Assignment for a reasonable period of time after
the effective termination of the Agreement, not to exceed ninety (90) days, while GCA exerts its commercially reasonable efforts to procure alternative processing arrangements. Except for GCA’s right to terminate this Project Assignment upon a
breach of the service level set forth above, this Project Assignment shall not be terminable by GCA unless Infonox materially breaches the terms of the Professional Services Agreement or this Project Assignment and Infonox fails to cure such breach
within thirty (30) days following receipt of written notice specifying such breach.  
  

									
	NOTE:	 	This Project Assignment is governed by the terms of a Professional Services Agreement in effect between GCA and Infonox. Any item in this Project Assignment which is
inconsistent with that Agreement is invalid.
				
	 Signed:
	 	 	 	 	 	 
	 	 	 for GCA
	 	 	 	 for Infonox

				
	 Dated:Prepared by R.R. Donnelley Financial -- Patent License Agreement, dated as of March 10, 2004

 Exhibit 10.12 
  
 PATENT LICENSE AGREEMENT 
  
 This Patent License Agreement (this “Agreement”) is made as of the Effective Time (as defined below) by and between USA Payments, a Nevada corporation
having its principal place of business at 2350 Mission College Blvd, Suite 200, Santa Clara, California 95054 (“Licensor”), and Global Cash Access, L.L.C., a Delaware limited liability company having its principal place of business
at 3525 East Post Road, Suite 120, Las Vegas, Nevada 89120 (“Licensee”). 
  
 WHEREAS, Licensor is the owner of the entire right, title and interest in and to the Licensed Patent; 
  
 WHEREAS, Licensor previously granted an oral license (the “Oral License”) under the
Licensed Patent to Licensee on or about July 9, 1998, and Licensor and Licensee wish to memorialize such license, and the terms and conditions thereof, in writing; and 
  
 WHEREAS, Licensor and Licensee intend for this Agreement to reflect the terms and conditions of the
previously granted oral license, but also intend for this Agreement to constitute the entire agreement between them with respect to the Licensed Patent and to supersede the previously granted oral license in its entirety. 
  
 NOW, THEREFORE, in consideration of the
representations, covenants and other terms and conditions contained herein, the parties hereto agree as follows: 
  

	1.	DEFINITIONS 

  
 For purposes of this Agreement, the following terms shall have the following meanings: 
  
 1.1 “Effective Time” shall mean the time immediately following the consummation of the transactions
contemplated by the Restructuring Agreement, dated as of December 10, 2003 and amended as of January 20, 2004 and February 20, 2004, by and among FDFS Holdings, LLC, First Data Corporation, M&C International, Karim Maskatiya, Robert Cucinotta,
Licensee and GCA Holdings, L.L.C. 
  
 1.2 “Licensed
Field” shall mean the gaming industry, including without limitation the business of providing cash access services to patrons of gaming establishments. 
  

1.3 “Licensed Patent” shall mean United States Patent No. 6,081,792 entitled “ATM and POS Terminal and Method of Use
Thereof,” which is attached hereto and incorporated herein by reference. 
  
 1.4 “Licensed Product” shall mean any product or service now or hereafter made, used, sold, provided, operated or offered by or on behalf of Licensee (including any finished product and any
product used in the manufacture of another product) that falls within the scope of, or that utilizes any method or process which falls within the scope of, any of the claims of the Licensed Patent, or that incorporates, or is itself, the subject
invention of the Licensed Patent. Without limitation of the generality of the foregoing, “Licensed Product” shall include all devices and services through which Licensee provides its cash access services to patrons of gaming
establishments, including without limitation Licensee’s Casino Cash Plus 3-in-1 ATM and Licensee’s Automated Cashier Machine (ACM\\\). 
  
 1.5 “Subsidiary” shall mean, with respect to a party, any entity at least 50% of whose equity is owned directly or indirectly by
such party. 
  

	2.	LICENSE GRANT 

  
 2.1 Grant. Subject to the terms and conditions of this Agreement, Licensor hereby grants to Licensee a fully-paid, royalty-free, non-transferable
(except as set forth in Section 6.3), non-sublicensable (except as set forth in Section 2.2), worldwide license under the Licensed Patents to make, use, sell, offer to sell, provide, operate and offer Licensed Products solely in connection with the
Licensed Field. This license shall be exclusive (even as to Licensor) to Licensee within the Licensed Field, such that Licensor shall not grant any other license under the Licensed Patent to any third party for use with machines or devices used,
directly or indirectly, in the Licensed Field and shall not itself exercise any rights in the Licensed Patent in the Licensed Field. Notwithstanding the foregoing, nothing contained in this Agreement shall prohibit Licensor from granting other
licenses under the Licensed Patent with respect to non-gaming merchant operations (including but not limited to hotels, restaurants, retail shops, travel 

  

 1 

 
agencies or car rental agencies) conducted at establishments at which gaming activity occurs for the purchase of or payment for goods or services other than
money orders or gaming goods or services, so long as the Licensed Patent may not be used under any such license to enable ATM cash withdrawals, credit card cash advances or debit card cash access transactions in any establishment at which gaming
activity occurs. 
  
 2.2 Right to Sublicense. Licensee
shall not (and shall have no right to) sublicense any of its rights or licenses under this Agreement, except that Licensee may sublicense the rights set forth in Section 2.1 to (1) one or more of its Subsidiaries, provided that (a) Licensee shall be
responsible for compliance by the Subsidiaries with the terms and conditions of this Agreement to the same extent as Licensee itself, (b) any act or omission of the Subsidiaries shall constitute an act or omission of Licensee, and (c) the
Subsidiaries shall agree in writing that they are subject to the terms and conditions of this Agreement and that Licensor shall have a right of action against the Subsidiaries to the same extent as Licensee itself, or (2) any other person or entity
upon the express prior written consent of Licensor. Licensor hereby expressly consents to Licensee’s sublicense of its rights hereunder to any third party, including but not limited to Infonox on the Web, for the purpose of such third party
developing and implementing one or more computer software programs that constitute Licensed Products to be used solely in the Licensed Field. 
  

	3.	EFFECTIVENESS OF AGREEMENT 

  
 3.1 Effective Time. This Agreement shall become effective upon the Effective Time. Prior to the Effective Time, this
Agreement shall be of no force or effect. 
  
 3.2 Prior
Oral License. Upon the effectiveness of this Agreement, this Agreement shall be deemed to constitute the entire agreement between Licensor and Licensee with respect to the Licensed Patent, this Agreement shall be deemed to supersede the terms of
the Oral License in its entirety, and the Oral License shall be of no further force and effect. 
  

	4.	REPRESENTATIONS AND WARRANTIES; COVENANTS 

  
 4.1 Mutual Representations and Warranties. Each party represents and
warrants that it has the power and authority to enter into this Agreement and to perform its obligations hereunder, that this Agreement is binding on and enforceable against the parties and their Subsidiaries in accordance with its terms, and that
compliance by each party with its obligations hereunder shall not conflict with or result in a breach of any agreement to which such party is a party or is otherwise bound. Licensor represents and warrants that, to its actual knowledge as of the
date of its execution of this Agreement, the Licensed Patent is valid and no third parties are infringing the Licensed Patent. 
  
 4.2 Licensor’s Obligation to Maintain Patents. Licensor shall make all payments of all maintenance fees for the Licensed Patents and take all
commercially reasonable action to otherwise maintain the Licensed Patents for at least ten (10) years from the Effective Date, including without limitation taking all commercially reasonable steps to defend against any allegation that the Licensed
Patent is invalid. In the event the validity of the Licensed Patent is challenged, Licensor shall promptly notify Licensee in writing of such challenge, and if Licensor does not defend against such challenge within ninety (90) days of receipt of
written notice from Licensee of Licensee’s desire to defend against a claim of invalidity, then Licensee may, at its own cost and expense, defend against such challenge on Licensor’s behalf and Licensor shall join such action as a party
and cooperate in such defense. Licensor shall have the right to retain separate counsel in connection with any such action. Licensee shall reimburse Licensor for all reasonable costs, attorneys’ fees and other expenses incurred by Licensor in
connection with its obligation under this Section 4.2. 
  
 4.3
Notice of Infringement. Each party shall notify the other party in writing of any suspected infringement(s) of the Licensed Patents and shall inform the other party of any evidence of such infringement(s). Licensor shall have the first right to
institute suit for infringement(s). Licensee agrees to join as a party plaintiff in any such lawsuit initiated by Licensor, if requested by Licensor, with all of Licensee’s costs, attorneys’ fees, and expenses to be paid by Licensor.
However, if Licensor does not institute suit for infringement(s) within ninety (90) days of receipt of written notice from Licensee of Licensee’s desire to pursue a suit for infringement, then Licensee may, at its own cost and expense, bring
suit for infringement(s) and (A) Licensor shall join such action as a party and cooperate in such defense, (B) Licensor shall have the right to retain separate counsel in connection with any such action subject to Licensee’s right to approve
such separate counsel, and (C) Licensee shall reimburse Licensor for all reasonable costs, attorneys’ fees and other expenses incurred by Licensor in connection with such action. Each party shall be entitled to any recovery of damages resulting
from a lawsuit brought by it, and, in the event both Licensor and Licensee are parties to any lawsuit, Licensor and Licensee shall share in any recovery in an amount 

  

 2 

 
proportionate to its payment of expenses relating to the lawsuit. Neither party may settle with an infringer without the prior approval of the other party if
such settlement would affect the rights of the other party under the Licensed Patents. 
  
 4.4 Exclusions. Except as expressly provided in this Agreement, nothing in this Agreement shall be construed as: (a) a warranty or representation by Licensor as to the validity or scope of any patent, whether
within the Licensed Patent or otherwise; (b) a warranty or representation by Licensor that anything made, used, offered or provided under the license granted herein is or shall be free from infringement of patents of any third party; (c) a
requirement that Licensor shall file or maintain any patent application, secure any patent or maintain any patent in force except as expressly provided in Section 4.2; (d) an obligation to bring or prosecute actions or suits against third parties
for infringement of any patent, whether within the Licensed Patent or otherwise, except as expressly provided in Sections 4.2 and 4.3; (e) conferring a right to use in advertising, publicity, promotion or otherwise any trademark or trade name; or
(f) granting by implication, estoppel or otherwise, any licenses or rights under patents other than those expressly licensed under this Agreement. 
  
 4.5 No Implied Warranties. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN SECTION 4.1 OF THIS AGREEMENT, NEITHER PARTY MAKES ANY OTHER REPRESENTATIONS
OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTIES THAT MAY ARISE FROM COURSE OF PERFORMANCE, COURSE OF
DEALING OR USAGE OF TRADE. 
  
 4.6 Ownership of
Improvements. Licensor acknowledges that, as between Licensor and Licensee, Licensee shall own any inventions, developments, works of authorship, improvements, and modifications created by Licensee or on Licensee’s behalf in connection with
the license granted to Licensee under this Agreement, including but not limited to any computer programs that implement or utilize the Licensed Patent; provided, however, that the foregoing shall in no way limit Licensor’s full ownership of all
right, title and interest in and to the Licensed Patent. Licensor and Licensee shall execute all documents and take any actions reasonably requested by the other party to effectuate the purposes of this Section 4.6. 
  

	5.	TERM AND TERMINATION 

  
 5.1 Term. This Agreement shall commence upon the Effective Time and shall continue in effect for ten (10) years from the Effective Time, unless the
Licensed Patent is revoked or is invalidated. 
  
 5.2
Termination for Breach. In the event of any material breach of this Agreement by Licensee, Licensor may, in addition to any other remedies available to it, terminate this Agreement and the license granted herein by not less than thirty (30) days
written notice specifying such material breach, unless within the period of such notice the material breach specified therein has been cured by Licensee. 
  
 5.3 Other Termination. Licensor shall also have the right to terminate this Agreement immediately by giving written notice of termination to
Licensee at any time, upon or after any activity or assistance by Licensee challenging the validity of the Licensed Patent or restricting the scope thereof. 
  
 5.4 Survival. Sections 4, 5.4 and 6 shall survive the expiration and any termination of this Agreement. 
  

	6.	MISCELLANEOUS 

  
 6.1 Marking; Requests for Disclosure. From and after the Effective Time, Licensee shall mark all Licensed Products manufactured, used, sold,
offered, operated or provided by Licensee or any Subsidiary under this Agreement with such patent notice as may be required under Title 35, United States Code or other applicable rules or regulations in foreign jurisdictions. With respect to the
Licensed Patent, Licensee shall respond to any request for disclosure under 35 U.S.C. § 287(b)(4)(B) only by notifying Licensor of the request for disclosure. 
  

 3 

 6.2 Notice. All notices required or permitted to be given hereunder shall be in writing and shall
be hand delivered or sent by certified or registered mail, private industry express courier (with written confirmation of receipt) or facsimile (with a confirmation letter of the facsimile) to the address specified below or to such changed address
as may have been previously specified in writing by the addressed party: 
  
 If to Licensor: 
 USA Payments 
 2350 Mission College Blvd, Suite 200 
 Santa Clara, California 95054 
 Attention: Robert Cucinotta 
 Telephone: (408) 492-0034 
 Facsimile: (408) 492-9632 
  
 If to Licensee: 
 Global Cash Access, L.L.C. 
 3525 East Post Road, Suite 120 
 Las Vegas, Nevada 89120 
 Attention: Kirk
Sanford 
 Telephone (702) 855-3006 
 Facsimile: (702) 262-5038 
  
 Each such notice shall be effective upon
receipt. 
  
 6.3 Nonassignability. Licensee acknowledges
and agrees that this Agreement imposes personal obligations on and grants personal rights to Licensee. Accordingly, Licensee shall not assign or transfer any rights under this Agreement without the prior written consent of Licensor; provided,
however, such consent shall be deemed to have been given by Licensor to Licensee in the event of an assignment or transfer of rights to any Subsidiary, or any entity that acquires all or substantially all of Licensee’s assets or equity
interests or with which Licensee merges, including without limitation any corporate form into which Licensee converts or with whom Licensee merges, or in the event of the grant of a security interest, lien, or other mortgage in this Agreement and
the rights granted hereunder or the realization, enforcement or foreclosure thereunder whether by Licensee or any secured creditor. For the avoidance of doubt, and without limiting the foregoing, it is expressly agreed that nothing in this Agreement
shall prohibit Licensee (including, without limitation, Licensee as a debtor in possession or a trustee in bankruptcy on behalf of Licensee’s bankruptcy estate) from assuming, or from assuming and assigning, this Agreement pursuant to section
365 of title 11 of the United States Code (the “Bankruptcy Code”) in a case under the Bankruptcy Code in which Licensee is a debtor (or under any similar law in any similar proceeding then available to Licensee, or a secured creditor of
Licensee, under applicable state or federal law, including, without limitation, bankruptcy, insolvency, reorganization, liquidation, moratorium or other similar state or federal laws relating to the enforcement of creditors’ rights generally,
or under general principles of equity) and Licensor shall be deemed to have consented to any such assumption, or assumption and assignment, of this Agreement. In particular, and without limiting the foregoing, Licensor hereby consents to the
assumption, and to the assumption and assignment, of this Agreement by Licensee, including without limitation Licensee as a debtor in possession or a trustee in bankruptcy on behalf of Licensee’s bankruptcy estate, for all purposes under
section 365 of the Bankruptcy Code including without limitation section 365(c)(1)(B) of the Bankruptcy Code (in the event that section 365(c)(1)(A) of the Bankruptcy Code is applicable). In the event that Licensee becomes a debtor in a case under
the Bankruptcy Code, on request of Licensee as a debtor in possession or a trustee appointed or elected in such case, Licensor agrees to promptly reaffirm in writing its consent to the assumption, or the assumption and assignment, of this Agreement
for all purposes under section 365 of the Bankruptcy Code. Except as otherwise permitted herein, any purported assignment or transfer of this Agreement or the license herein without the prior written consent of Licensor shall be null and void.

  
 6.4 Governing Law; Dispute Resolution. This Agreement
is to be construed in accordance with and governed by the internal laws of the State of California (as permitted by Section 1646.5 of the California Civil Code or any similar successor provision) without giving effect to any choice of law rule that
would cause the application of the laws of any jurisdiction other than the internal laws of the State of California to the rights and duties of the parties. Any legal suit, action or proceeding arising out of or relating to this Agreement shall be
commenced in a federal court in the Northern District of California or in state court in Santa Clara County, California, and each party hereto irrevocably submits to the exclusive jurisdiction and venue of any such court in any such suit, action or
proceeding. 
  
 6.5 No Implied Licenses. Each party hereby
retains all rights not expressly granted by this Agreement. To the fullest extent permitted by applicable law, each party hereby disclaims any and all implied licenses and rights, 

  

 4 

 
including any licenses or rights that may be deemed granted by this Agreement or the activities of the parties hereunder. 
  
 6.6 No Waiver. Any failure of either party to enforce, at any time or
for any period of time, any of the provisions of this Agreement shall not be construed as a waiver of such provisions or of the right of such party thereafter to enforce such provisions. 
  
 6.7 Severability. If any term, clause or provision of this Agreement shall be determined to be invalid, the validity
of any other term, clause or provision shall not be affected; and such invalid term, clause or provision shall be deemed deleted from this Agreement. 
  
 6.8 Headings. The headings and captions used in this Agreement are for convenience only and shall not be considered in construing or interpreting
this Agreement. 
  
 6.9 Nondisclosure. The parties shall
have the right to disclose only the fact that they have entered into a patent license agreement. Otherwise, Licensee and Licensor shall keep this Agreement and the terms hereof confidential and shall not divulge any part thereof to any third party,
except as required by law. Nothing herein shall preclude each party from disclosing this Agreement and the terms hereof to the party’s accountants, attorneys, or similar representatives who are bound by an obligation of confidentiality, or to
the representatives of any prospective purchaser of any interest in Licensor or Licensee who are bound by an obligation of confidentiality, or preclude Licensee from disclosing this Agreement and the terms hereof to any sublicensee under Section
2.2. 
  
 6.10 Entire Agreement. This Agreement constitutes
the entire agreement and understanding of the parties with regard to the subject matter hereof and merges and supersedes all prior and contemporaneous discussions, negotiations, understandings and agreements between the parties concerning the
subject matter hereof. Neither party shall be bound by any definition, condition, warranty, right, duty or covenant other than as expressly stated in this Agreement or as subsequently set forth in a written document signed by both parties. Each
party expressly waives any implied right or obligation concerning the subject matter hereof. This Agreement may be modified only by an instrument in writing signed by both Licensor and Licensee. 
  
 6.11 Counterparts. This Agreement may be executed in counterparts, all
of which taken together shall constitute one instrument binding upon the parties. 
  

 5 

 IN WITNESS WHEREOF, the parties have caused this
Agreement to be executed by their duly authorized representatives: 
  

									
	USA PAYMENTS	 	 	 	GLOBAL CASH ACCESS, L.L.C.
					
	By:	 	/s/    ROBERT CUCINOTTA        	 	 	 	By:	 	/s/    KIRK SANFORD        
	 	 	Robert Cucinotta, Secretary	 	 	 	 	 	Kirk Sanford, Chief Executive Officer
					
	 Date:
	 	 	 	 	 	 Date:
	 	 

  

 6

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