Document:

Employment Agreement between Convergys Corporation and William H. Hawkins II

 Exhibit 10.10 to 2003 10-K 
  
 EMPLOYMENT AGREEMENT 
  
 This Agreement is made as of September 11, 2000 (the “Effective Date”) between Convergys Corporation, an Ohio corporation
(“Employer”), and William H. Hawkins II (“Employee”). 
  
 Employer and Employee agree as follows: 
  
 1.
Employment. By this Agreement, Employer and Employee set forth the terms of Employer’s employment of Employee on and after the Effective Date. Any prior agreements or understandings with respect to Employee’s employment by Employer
are canceled as of the Effective Date. 
  
 2. Term of Agreement. The term
of this Agreement initially shall be the four year period commencing on the Effective Date. On the third anniversary of the Effective Date and on each subsequent anniversary of the Effective Date, the term of this Agreement automatically shall be
extended for a period of one additional year. Notwithstanding the foregoing, the term of this Agreement is subject to termination as provided in Section 13. 
  
 3. Duties. 
  
 A. Employee will serve as Associate General Counsel of Employer or in such other equivalent capacity as may be designated by the Chief Executive Officer
of Employer. Employee will report to the General Counsel of Employer or to such other officer as may be designated by the Chief Executive Officer of Employer. 
  

B. Employee shall furnish such managerial, executive, financial, technical, and other skills, advice, and assistance in operating Employer and its
Affiliates as Employer may reasonably request. For purposes of this Agreement, “Affiliate” means each corporation which is a member of a controlled group of corporations (within the meaning of section 1563(a) of the Internal Revenue Code
of 1986, as amended (the “Code”)) which includes Employer. 
  
 C. Employee shall also perform such other duties, consistent with the provisions of Section 3.A., as are reasonably assigned to Employee by the Chief Executive Officer of Employer. 
  
 D. Employee shall devote Employee’s entire time, attention, and energies
to the business of Employer and its Affiliates. The words “entire time, attention, and energies” are intended to mean that Employee shall devote Employee’s full effort during reasonable working hours to the business of Employer and
its Affiliates and shall devote at least 40 hours per week to the business of Employer and its Affiliates. Employee shall travel to such places as are necessary in the performance of Employee’s duties. 
  

 4. Compensation. 
  
 A. Employee shall receive a base salary (the “Base Salary”) of at least $290,000 per year, payable not less frequently than monthly, for each
year during the term of this Agreement, subject to proration for any partial year. Such Base Salary, and all other amounts payable under this Agreement, shall be subject to withholding as required by law. 
  
 B. In addition to the Base Salary, Employee shall be entitled to receive an
annual bonus (the “Bonus”) for each calendar year for which services are performed under this Agreement. Any Bonus for a calendar year shall be payable after the conclusion of the calendar year in accordance with Employer’s regular
bonus payment policies. Each year, Employee shall be given a Bonus target of not less than $90,000, subject to proration for a partial year; provided, however, that Employee’s Bonus for calendar year 2000 shall be guaranteed to be not less than
$30,082 and that Employee’s Bonus for calendar year 2001 shall be guaranteed to be not less than $90,000. 
  
 C. On January 2, 2001, Employer shall pay Employee a signing bonus in the amount of $50,000. Such signing bonus shall be in addition to the Bonuses called
for under Section 4.B. but shall not be used in the calculation of any benefits that are otherwise provided by Employer. 
  
 D. On at least an annual basis, Employee shall receive a formal performance review and be considered for Base Salary and/or Bonus target increases.

  
 5. Expenses. All reasonable and necessary expenses incurred by Employee
in the course of the performance of Employee’s duties to Employer shall be reimbursable in accordance with Employer’s then current travel and expense policies. 
  
 6. Benefits. 
  
 A. While Employee remains in the employ of Employer, Employee shall be entitled to participate in all of the various employee benefit plans and programs,
or equivalent plans and programs, which are made available to similarly situated officers of Employer. 
  
 B. Notwithstanding anything contained herein to the contrary, the Base Salary and Bonuses otherwise payable to Employee shall be reduced by any benefits
paid to Employee by Employer under any disability plans made available to Employee by Employer. 
  
 C. As of the Effective Date, Employee shall be granted options to purchase 20,000 common shares of Employer under Employer’s 1998 Long Term Incentive
Plan or any similar plan made available to employees of Employer. In each year of this Agreement after 2000, Employee will be granted stock options under Employer’s 1998 Long Term Incentive Plan or any similar plan made available to employees
of Employer. In no event will the value of Employee’s long term incentives (including stock options) for any year after 2000, as determined by Employer’s Compensation and Benefits Committee, be less than $300,000. 
  

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 D. As of the Effective Date, Employee shall receive a restricted stock award of 15,000 common shares of
Employer. Such award shall be made under Employer’s 1998 Long Term Incentive Plan on the terms set forth in Attachment A. 
  
 7. Confidentiality. Employer and its Affiliates are engaged in the outsourced customer care services industry within the U.S. and world wide. Employee acknowledges
that in the course of employment with the Employer, Employee will be entrusted with or obtain access to information proprietary to the Employer and its Affiliates with respect to the following (all of which information is referred to hereinafter
collectively as the “Information”): the organization and management of Employer and its Affiliates; the names, addresses, buying habits, and other special information regarding past, present and potential customers, employees and suppliers
of Employer and its Affiliates; customer and supplier contracts and transactions or price lists of Employer, its Affiliates and their suppliers; products, services, programs and processes sold, licensed or developed by the Employer or its
Affiliates; technical data, plans and specifications, present and/or future development projects of Employer and its Affiliates; financial and/or marketing data respecting the conduct of the present or future phases of business of Employer and its
Affiliates; computer programs, systems and/or software; ideas, inventions, trademarks, business information, know-how, processes, improvements, designs, redesigns, discoveries and developments of Employer and its Affiliates; and other information
considered confidential by any of the Employer, its Affiliates or customers or suppliers of Employer or its Affiliates. Employee agrees to retain the Information in absolute confidence and not to disclose the Information to any person or
organization except as required in the performance of Employee’s duties for Employer, without the express written consent of Employer; provided that Employee’s obligation of confidentiality shall not extend to any Information which becomes
generally available to the public other than as a result of disclosure by Employee. 
  
 8. New Developments. All ideas, inventions, discoveries, concepts, trademarks, or other developments or improvements, whether patentable or not, conceived by the Employee, alone or with others, at any time during the term of
Employee’s employment, whether or not during working hours or on Employer’s premises, which are within the scope of or related to the business operations of Employer or its Affiliates (“New Developments”), shall be and remain the
exclusive property of Employer. Employee shall do all things reasonably necessary to ensure ownership of such New Developments by Employer, including the execution of documents assigning and transferring to Employer, all of Employee’s rights,
title and interest in and to such New Developments, and the execution of all documents required to enable Employer to file and obtain patents, trademarks, and copyrights in the United States and foreign countries on any of such New Developments.

  
 9. Surrender of Material Upon Termination. Employee hereby agrees that
upon cessation of Employee’s employment, for whatever reason and whether voluntary or involuntary, Employee will immediately surrender to Employer all of the property and other things of value in his possession or in the possession of any
person or entity under Employee’s control that are the property of Employer or any of its Affiliates, including without any limitation all personal notes, drawings, manuals, documents, photographs, or the like, including copies and derivatives

  

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thereof, relating directly or indirectly to any confidential information or materials or New Developments, or relating directly or indirectly to the business
of Employer or any of its Affiliates. 
  
 10. Remedies. 
  
 A. Employer and Employee hereby acknowledge and agree that the services
rendered by Employee to Employer, the information disclosed to Employee during and by virtue of Employee’s employment, and Employee’s commitments and obligations to Employer and its Affiliates herein are of a special, unique and
extraordinary character, and that the breach of any provision of this Agreement by Employee will cause Employer irreparable injury and damage, and consequently the Employer shall be entitled to, in addition to all other remedies available to it,
injunctive and equitable relief to prevent a breach of Sections 7, 8, 9, 11 and 12 of this Agreement and to secure the enforcement of this Agreement. 
  
 B. Except as provided in Section 10.A., the parties agree to submit to final and binding arbitration any dispute, claim or controversy, whether for breach
of this Agreement or for violation of any of Employee’s statutorily created or protected rights, arising between the parties that either party would have been otherwise entitled to file or pursue in court or before any administrative agency
(herein “claim”), and waives all right to sue the other party. It is understood that this agreement to arbitrate does not limit Employer’s right to file a charge with or to assist any administrative agency, including the Equal
Employment Opportunity Commission. Except for the agreement to arbitrate itself, Employee agrees that nothing in this arbitration agreement creates for Employee any right or protection in connection with Employee’s employment beyond that to
which Employee is otherwise entitled by law. 
  
 (i) This agreement to arbitrate and any resulting arbitration award are enforceable under and subject to the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”). If the FAA is held not to apply for any reason then Ohio
Revised Code Chapter 2711 regarding the enforceability of arbitration agreements and awards will govern this Agreement and the arbitration award. 
  
 (ii) The arbitration hearing will take place in Cincinnati, Ohio. 
  
 (iii) The arbitration process will be governed by the Employment Dispute Resolution Rules of the American
Arbitration Association (“AAA”) except to the extent they are modified by this Agreement. 
  
 (iv) Employee has had an opportunity to review the AAA rules and the requirements that Employee must pay a filing fee for which the
Employer has agreed to split on an equal basis. Employer will pay all of the arbitrator’s fees. 
  
 (v) The arbitrator shall be selected from a panel of arbitrators chosen by and maintained at the headquarters office of the AAA in New
York, the arbitrators from such panel being those who reside near Cincinnati, Ohio. After the filing of a Request for Arbitration Form, 

  

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the AAA shall send simultaneously to Employer and Employee an identical list of names of five persons chosen from the panel. Employer and Employee shall have
10 days from the transmittal date in which to strike up to two names, number the remaining names in order of preference and return the list to the AAA. If the person who has been approved on both lists and selected by the AAA cannot serve promptly,
a second list shall be sent out by the AAA in accordance with the above procedure and the arbitrator shall be chosen from the second panel. 
  
 (vi) Any pre-hearing disputes will be presented to the arbitrator for expeditious, final and binding resolution. 
  
 (vii) The award of the arbitrator will be in writing and
will set forth each issue considered and the arbitrator’s finding of fact and conclusions of law as to each such issue. 
  
 (viii) The remedy and relief which may be granted by the arbitrator is that which the arbitrator deems just and equitable considering what
would have been available to the parties had the matter been heard in court. The arbitrator may assess to either party or split the administrative expenses and the cost of the transcript, if any, in accordance with the arbitrator’s
determination of the merits of each party’s position, but each party shall bear any costs for its witnesses and proof. 
  
 (ix) Employer and Employee recognize that a primary benefit each derives from arbitration is avoiding the delay and costs normally
associated with litigation. Therefore, neither party will be entitled to conduct any discovery prior to the arbitration hearing except that: (i) Employer will furnish Employee with copies of all non-privileged documents in Employee’s personnel
file; (ii) if the claim is for discharge, Employee will furnish Employer with records of earnings and benefits relating to Employee’s subsequent employment (including self-employment) and all documents relating to Employee’s efforts to
obtain subsequent employment; (iii) the parties will exchange copies of all documents they intend to introduce as evidence at the arbitration hearing at least 10 days prior to such hearing; (iv) Employee will be allowed (at Employee’s expense)
to take the depositions, for a period not to exceed four hours each, of two representatives of Employer, and Employer will be allowed (at its expense) to depose Employee for a period not to exceed four hours; and (v) Employer or Employee may ask the
arbitrator to grant additional discovery to the extent permitted by AAA rules upon a showing that such discovery is necessary. 
  
 (x) Nothing herein will prevent either party from taking the deposition of any witness where the sole purpose for taking the deposition is
to use the deposition in lieu of the witness testifying at the hearing and the witness is, in good faith, unavailable to testify in person at the hearing due to poor health, residency and employment more than 50 miles from the hearing site,
conflicting travel plans or other comparable reason. 
  
 (xi) Arbitration must be requested in writing no later than 6 months from the date of the party’s knowledge of the matter disputed by the claim. A party’s failure to initiate arbitration within the time limits herein will be
considered a waiver and release by that party with respect to any claim subject to arbitration under this Agreement. 
  

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 (xii) Employer and Employee consent that judgment upon the arbitration award may be
entered in any federal or state court that has jurisdiction. 
  
 (xiii) Except as provided in Section 10.A., neither party will commence or pursue any litigation on any claim that is or was subject to arbitration under this Agreement. 
  
 (xiv) All aspects of any arbitration procedure under this
Agreement, including the hearing and the record of the proceedings, are confidential and will not be open to the public, except to the extent the parties agree otherwise in writing, or as may be appropriate in any subsequent proceedings between the
parties, or as may otherwise be appropriate in response to a governmental agency or legal process. 
  
 (xv) Except for the waiver of rights provisions set forth in the introductory paragraph of this Section 10.B. and the enforcement
provisions set forth in Sections 10.B.(i) and (xii), the provisions of this Section 10.B. are severable, and if any part of it is found to be unenforceable, the remaining parts shall remain valid and enforceable. If a court decides that the waiver
of rights provisions or the enforcement provisions are unenforceable and there is no right of appeal or such right has expired, any and all rights created by this Section 10.B. shall be voided retroactively, and the proceeds of any award must be
returned to the party from which they originated. 
  
 11. Covenant Not to
Compete. For purposes of this Section 11 only, the term “Employer” shall mean, collectively, Employer and each of its Affiliates. During the two-year period following termination of Employee’s employment with Employer for any
reason (or if this period is unenforceable by law, then for such period as shall be enforceable) Employee will not engage in any business offering services related to the current business of Employer, whether as a principal, partner, joint venturer,
agent, employee, salesman, consultant, director or officer, where such position would involve Employee (i) in any business activity in competition with a business of Employer as to which Employee participated, or received confidential information as
defined in Section 7; (ii) in any position with any customer of Employer which involves such customer’s billing and/or billing related systems or; or (iii) in any business that provides billing and/or billing related systems to third parties
engaged in the communication business (including wireless, wireline and cable communication businesses). This restriction will be limited to the geographical area where Employer is then engaged in such competing business activity or to such other
geographical area as a court shall find reasonably necessary to protect the goodwill and business of the Employer. 
  
 During the two-year period following termination of Employee’s employment with Employer for any reason (or if this period is unenforceable by law,
then for such period as shall be enforceable) Employee will not interfere with or adversely affect, either directly or indirectly, Employer’s relationships with any person, firm, association, corporation or other entity which is known by
Employee to be, or is included on any listing to which Employee had access during the course of employment as a customer, client, supplier, consultant or employee of Employer and that Employee will not divert or change, or attempt to divert or
change, any such relationship to 

  

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the detriment of Employer or to the benefit of any other person, firm, association, corporation or other entity. 
  
 During the two-year period following termination of Employee’s
employment with Employer for any reason (or if this period is unenforceable by law, then for such period as shall be enforceable) Employee shall not, without the prior written consent of Employer, accept employment, as an employee, consultant, or
otherwise, with any company or entity which is a customer or supplier of Employer at any time during the final year of Employee’s employment with Employer. 
  

Employee will not, during or at any time within three years after the termination of Employee’s employment with Employer, induce or seek to
induce, any other employee of Employer to terminate his or her employment relationship with Employer. 
  
 12. Goodwill. Employee will not disparage Employer or any of its Affiliates in any way which could adversely affect the goodwill, reputation and business relationships of Employer or any of its Affiliates with
the public generally, or with any of their customers, suppliers or employees. Employer will not disparage Employee. 
  
 13. Termination. 
  
 A. (i) Employer or Employee may terminate this Agreement upon Employee’s failure or inability to perform the services required hereunder because of
any physical or mental infirmity for which Employee receives disability benefits under any disability benefit plans made available to Employee by Employer (the “Disability Plans”), over a period of one hundred twenty consecutive working
days during any twelve consecutive month period (a “Terminating Disability”). 
  
 (ii) If Employer or Employee elects to terminate this Agreement in the event of a Terminating Disability, such termination shall be
effective immediately upon the giving of written notice by the terminating party to the other. 
  
 (iii) Upon termination of this Agreement on account of Terminating Disability, Employer shall pay Employee Employee’s accrued
compensation hereunder, whether Base Salary, Bonus or otherwise (subject to offset for any amounts received pursuant to the Disability Plans), to the date of termination. For as long as such Terminating Disability may exist, Employee shall continue
to be an employee of Employer for all other purposes and Employer shall provide Employee with disability benefits and all other benefits according to the provisions of the Disability Plans and any other Employer plans in which Employee is then
participating. 
  
 (iv) If the parties elect not
to terminate this Agreement upon an event of a Terminating Disability and Employee returns to active employment with Employer prior to such a termination, or if such disability exists for less than one hundred twenty consecutive working days, the
provisions of this Agreement shall remain in full force and effect. 
  

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 B. This Agreement terminates immediately and automatically on the death of the Employee, provided,
however, that the Employee’s estate shall be paid Employee’s accrued compensation hereunder, whether Base Salary, Bonus or otherwise, to the date of death. 
  
 C. Employer may terminate this Agreement immediately, upon written notice to Employee, for Cause. For purposes of this
Agreement, Employer shall have “Cause” to terminate this Agreement only if Employer’s Board of Directors determines that there has been fraud, misappropriation or embezzlement on the part of Employee. 
  
 D. Employer may terminate this Agreement immediately, upon written notice to
Employee, for any reason other than those set forth in Sections 13.A., B. and C.; provided, however, that Employer shall have no right to terminate under this Section 13.D. within two years after a Change in Control. In the event of a termination by
Employer under this Section 13.D., Employer shall, within five days after the termination, pay Employee an amount equal to the greater of (i) two times the sum of the annual Base Salary rate in effect at the time of termination plus the Bonus target
in effect at the time of termination or (ii) if the Current Term is longer than two years, the sum of the Base Salary for the remainder of the Current Term (at the rate in effect at the time of termination) plus the Bonus targets (at the amount in
effect at the time of termination) for each calendar year commencing or ending during the remainder of the Current Term (subject to proration in the case of any calendar year ending after the Current Term). For the remainder of the Current Term,
Employer shall continue to provide Employee with medical, dental, vision and life insurance coverage comparable to the medical, dental, vision and life insurance coverage in effect for Employee immediately prior to the termination; and, to the
extent that Employee would have been eligible for any post-retirement medical, dental, vision or life insurance benefits from Employer if Employee had continued in employment through the end of the Current Term, Employer shall provide such
post-retirement benefits to Employee after the end of the Current Term. For purposes of any stock option or restricted stock grant outstanding immediately prior to the termination, Employee’s employment with Employer shall not be deemed to have
terminated until the end of the Current Term. In addition, Employee shall be entitled to receive, as soon as practicable after termination, an amount equal to the sum of (i) any forfeitable benefits under any qualified or nonqualified pension,
profit sharing, 401(k) or deferred compensation plan of Employer or any Affiliate which would have vested prior to the end of the Current Term if Employee’s employment had not terminated plus (ii) if Employee is participating in a qualified or
nonqualified defined benefit plan of Employer or any Affiliate at the time of termination, an amount equal to the present value of the additional vested benefits which would have accrued for Employee under such plan if Employee’s employment had
not terminated prior to the end of the Current Term and if Employee’s annual Base Salary and Bonus target had neither increased nor decreased after the termination. For purposes of this Section 13.D., “Current Term” means the longer
of (i) the two year period beginning at the time of termination or (ii) the unexpired term of this Agreement at the time of the termination, determined as provided in Section 2 but assuming that there is no automatic extension of the Agreement term
after the termination. For purposes of this Section 13.D. and Section 13.E., “Change in Control” means a change in control as defined in Employer’s 1998 Long Term Incentive Plan. Finally, to the extent that Employee is deemed to have
received an excess parachute payment (within the meaning of section 4999 of the Code) from Employer or any 

  

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Affiliate, Employer shall pay Employee an additional sum sufficient to pay (i) any taxes imposed under section 4999 of the Code plus (ii) any federal, state
and local taxes applicable to any taxes imposed under section 4999 of the Code. 
  
 E. This Agreement shall terminate automatically in the event that there is a Change in Control and either (i) Employee elects to resign within 90 days after the Change in Control or (ii) Employee’s employment
with Employer is actually or constructively terminated by Employer within two years after the Change in Control for any reason other than those set forth in Sections 13.A., B. and C. For purposes of the preceding sentence, a “constructive”
termination of Employee’s employment shall be deemed to have occurred if, without Employee’s consent, there is a material reduction in Employee’s authority or responsibilities or if there is a reduction in Employee’s Base Salary
or Bonus target from the amount in effect immediately prior to the Change in Control or if Employee is required by Employer to relocate from the city where Employee is residing immediately prior to the Change in Control. In the event of a
termination under this Section 13.E., Employer shall pay Employee an amount equal to two times the sum of the annual Base Salary rate in effect at the time of termination plus the Bonus target in effect at the time of termination, all stock options
shall become immediately exercisable (and Employee shall be afforded the opportunity to exercise them), the restrictions applicable to all restricted stock shall lapse and any long term awards shall be paid out at target. For the remainder of the
Current Term, Employer shall continue to provide Employee with medical, dental, vision and life insurance coverage comparable to the medical, dental, vision and life insurance coverage in effect for Employee immediately prior to the termination;
and, to the extent that Employee would have been eligible for any post-retirement medical, dental, vision or life insurance benefits from Employer if Employee had continued in employment through the end of the Current Term, Employer shall provide
such post-retirement benefits to Employee after the end of the Current Term. Employee’s accrued benefit under any nonqualified pension or deferred compensation plan maintained by Employer or any Affiliate shall become immediately vested and
nonforfeitable and Employee also shall be entitled to receive a payment equal to the sum of (i) any forfeitable benefits under any qualified pension or profit sharing or 401(k) plan maintained by Employer or any Affiliate plus (ii) if Employee is
participating in a qualified or nonqualified defined benefit plan of Employer or any Affiliate at the time of termination, an amount equal to the present value of the additional benefits which would have accrued for Employee under such plan if
Employee’s employment had not terminated prior to the end of the Current Term and if Employee’s annual Base Salary and Bonus target had neither increased nor decreased after the termination. Finally, to the extent that Employee is deemed
to have received an excess parachute payment by reason of the Change in Control, Employer shall pay Employee an additional sum sufficient to pay (i) any taxes imposed under section 4999 of the Code plus (ii) any federal, state and local taxes
applicable to any taxes imposed under section 4999 of the Code. For purposes of this Section 13.E., “Current Term” means the longer of (i) the two year period beginning at the time of termination or (ii) the unexpired term of this
Agreement at the time of the termination, determined as provided in Section 2 but assuming that there is no automatic extension of the Agreement term after the termination. 
  
 F. Employee may resign upon 60 days’ prior written notice to Employer. In the event of a resignation under this Section
13.F., this Agreement shall terminate and Employee 

  

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shall be entitled to receive Employee’s Base Salary through the date of termination, any Bonus earned but not paid at the time of termination and any
other vested compensation or benefits called for under any compensation plan or program of Employer. 
  
 G. Employee may retire (a) upon six months’ prior written notice to Employer at any time after Employee has attained age 55 and completed at least
ten years of service with Employer and its Affiliates or (b) on such earlier date as may be approved by the Chief Executive Officer of Employer. In the event of a retirement under this Section 13.G., this Agreement shall terminate and Employee shall
be entitled to receive Employee’s Base Salary through the date of termination and any Bonus earned but not paid at the time of termination. In addition, Employee shall be entitled to receive any compensation or benefits made available to
retirees under Employer’s standard policies and programs, including retiree medical and life insurance benefits, a prorated Bonus for the year of termination, and the right to exercise options after retirement. 
  
 H. Upon termination of this Agreement as a result of an event of termination
described in this Section 13 and except for Employer’s payment of the required payments under this Section 13 (including any Base Salary accrued through the date of termination, any Bonus earned for the year preceding the year in which the
termination occurs and any nonforfeitable amounts payable under any employee plan), all further compensation under this Agreement shall terminate. 
  
 I. The termination of this Agreement shall not amend, alter or modify the rights and obligations of the parties under Sections 7, 8, 9, 10, 11, and 12
hereof, the terms of which shall survive the termination of this Agreement. 
  
 14. Assignment. As this is an agreement for personal services involving a relation of confidence and a trust between Employer and Employee, all rights and duties of Employee arising under this Agreement, and the Agreement itself, are
non-assignable by Employee. 
  
 15. Notices. Any notice required or
permitted to be given under this Agreement shall be sufficient if in writing and if delivered personally or by certified mail to Employee at Employee’s place of residence as then recorded on the books of Employer or to Employer at its principal
office. 
  
 16. Waiver. No waiver or modification of this Agreement or the
terms contained herein shall be valid unless in writing and duly executed by the party to be charged therewith. The waiver by any party hereto of a breach of any provision of this Agreement by the other party shall not operate or be construed as a
waiver of any subsequent breach by such party. 
  
 17. Governing Law. This
agreement shall be governed by the laws of the State of Ohio. 
  
 18. Entire
Agreement. This Agreement contains the entire agreement of the parties with respect to Employee’s employment by Employer. There are no other contracts, agreements or understandings, whether oral or written, existing between them except as
contained or referred to in this Agreement. 
  

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 19. Severability. In case any one or more of the provisions of this Agreement is held to be invalid, illegal, or
unenforceable in any respect, such invalidity, illegality, or other enforceability shall not affect any other provisions hereof, and this Agreement shall be construed as if such invalid, illegal, or unenforceable provisions have never been contained
herein. 
  
 20. Successors and Assigns. Subject to the requirements of
Paragraph 14 above, this Agreement shall be binding upon Employee, Employer and Employer’s successors and assigns. 
  
 21. Confidentiality of Agreement Terms. The terms of this Agreement shall be held in strict confidence by Employee and shall not be disclosed by Employee to anyone
other than Employee’s spouse, Employee’s legal counsel, and Employee’s other advisors, unless required by law. Further, except as provided in the preceding sentence, Employee shall not reveal the existence of this Agreement or discuss
its terms with any person (including but not limited to any employee of Employer or its Affiliates) without the express authorization of the Chief Executive Officer of Employer. To the extent that the terms of this Agreement have been disclosed by
Employer, in a public filing or otherwise, the confidentiality requirements of this Section 21 shall no longer apply to such terms. 
  
 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of the day and year first above written. 
  

			
	 CONVERGYS CORPORATION

		
	By:	 	 /s/ William D. Baskett III

	 	 	

	 

  

	
	EMPLOYEE
	
	/s/ William H. Hawkins II
	

	 William H. Hawkins II

  

 11Promissory Note

 Exhibit 10.20 to 2003 10-K 
  
 PROMISSORY NOTE 
  

			
	 $55,500,000.00
	 	 November 7, 2003
 Cincinnati, Ohio
 Loan No. 5535

  

	1.	Promise to Pay. 

  
 FOR VALUE RECEIVED, the undersigned, ASSET OHIO FOURTH STREET LLC, an Ohio limited liability company (“Borrower”), having an address c/o
Convergys Corporation, Atrium One, 19th Floor, 201 East Fourth Street, Cincinnati, Ohio 45202, promises to pay in
lawful money of the United States of America to the order of GENERAL ELECTRIC CAPITAL ASSURANCE COMPANY, a Delaware corporation (“Lender”), at the office of 707 East Main Street, Suite 1300-A, Richmond, Virginia 23219-3310, or such other
place either within or without the State of Virginia as Lender may designate in writing from time to time, the principal sum of FIFTY-FIVE MILLION FIVE HUNDRED THOUSAND AND 00/100 DOLLARS ($55,500,000.00), with interest from the date hereof on the
unpaid principal balance at the rate set forth below. 
  

	2.	Interest. 

  
 (a) Interest shall accrue on the unpaid principal balance of this Note at an adjustable rate as follows: 
  
 (i) During the Initial Rate Period, the rate of interest
shall be TWO AND THIRTY-ONE HUNDREDTHS PERCENT (2.31%) per annum. The term “Initial Rate Period” means the approximately three (3) month period of time beginning on the date hereof and extending through and including February 28,
2003. 
  
 (ii) On the first Rate Adjustment Date
and on each succeeding Rate Adjustment Date until this Note is paid in full, the rate of interest shall be adjusted to a rate per annum equal to the Index as of five (5) business days prior to the Rate Adjustment Date, plus ONE AND FIFTEEN
HUNDREDTHS PERCENT (1.15%) per annum. The “Index” means the three (3) month average offered rate for United States Dollars on the Bridge Telerate, Inc. service or any successor service which displays the London Interbank Offered
Rates of major banks for United States Dollar Deposits. The rate of interest, as adjusted under this subparagraph (ii), shall take effect on the date of adjustment and shall remain in effect through the day immediately preceding the next succeeding
Rate Adjustment Date. For purposes hereof, March 1, 2004 shall be the first “Rate Adjustment Date”, and the remaining Rate Adjustment Dates shall be each succeeding June 1st, September 1st, and
December 1st through the Maturity Date (defined below). 
  
 (b) If the Index shall cease to be available or to be so designated and there
is no successor index thereto, the Index shall be replaced by a comparable index selected by Lender in the exercise of its reasonable business judgment. 
  

	3.	Payments and Term. 

  
 (a) Principal and interest shall be due and payable as follows: 
  

(i) A payment of all interest to accrue hereon from the Disbursement Date to and including the last day of the month during which the
Disbursement Date occurs shall be due and payable on the Disbursement Date. For purposes of this Note, the “Disbursement Date” shall be the date on which disbursement of loan proceeds occurs. 
  
 (ii) Monthly payments of principal and interest in the sum
of FIVE HUNDRED EIGHTEEN THOUSAND FOUR HUNDRED SEVENTEEN AND 00/100 DOLLARS ($518,417.00) each shall be due and payable on the first day of each calendar month, commencing on the first day of the second calendar month following the Disbursement Date
and continuing on the first day of each calendar month thereafter to and including the first Rate Adjustment Date. 
  
 (iii) On the first day of the first calendar month following the first Rate Adjustment Date and on the first day of each calendar month
thereafter to the Maturity Date, a monthly payment of principal and interest, determined in accordance with this paragraph, shall be due and payable. On the first Rate Adjustment Date and on each succeeding Rate Adjustment Date thereafter until this
Note is paid in full, the monthly payment shall be adjusted to that amount which would be sufficient to amortize the then-remaining principal balance hereon at the interest rate (as adjusted on said Rate Adjustment Date) over the balance of the
Amortization Period. The monthly payment, as so adjusted on a Rate Adjustment Date, shall be due and payable beginning with the first monthly payment due after said Rate Adjustment Date and continuing on the first day of each calendar month
thereafter to and including the next succeeding Rate Adjustment Date. For purposes of this Note, the term “Amortization Period” means the ten (10) year period beginning on December, 2003. 
  
 (iv) The entire indebtedness evidenced by this Note, if not
sooner paid, shall be due and payable on December 1, 2013 (the “Maturity Date”). 
  
 (b) All payments on account of the indebtedness evidenced by this Note shall be first applied to interest, costs and prepayment fees (if any) and then to principal. Interest shall be computed on the basis of a 360-day
year consisting of twelve 30-day months, except that interest for a portion of a month (such as may be required under paragraph (a) of this “Payments and Term” section) shall be computed on the basis of a 365-day year (or a 366-day year
during a leap year). 
  

 2 

	4.	Prepayment. 

  
 (a) This Note may be prepaid, in whole or in part, upon thirty (30) days prior written notice to Lender, and upon payment, in addition to the principal
amount prepaid (and if prepaid in whole, accrued interest and all other sums due under the terms hereof), a prepayment premium (“Premium”), equal to and calculated in accordance with the following schedule: 
  

			
	 Loan Year

	  	 Prepayment Premium

	 	  	(Percent of Principal Prepaid)
		
	 One(l)
	  	2.00%
	 Two (2)
	  	0.50%
	 and thereafter
	  	None

  
 (b) Any partial
prepayment shall be applied upon payments due hereon in the inverse order of their respective due dates. 
  
 (c) For purposes of this Note, the term “Loan Year” means each successive period of twelve (12) months, with the first such period beginning on
December 1, 2003. 
  

	5.	Restrictions on Transfer and Encumbrance. 

  
 Reference is hereby made to Article 4 (Restrictions on Transfer or Encumbrance) of the Mortgage (defined in Paragraph 9 below), the terms and provisions
of which are incorporated herein as if set forth in full herein. 
  

	6.	Default. 

  
 (a) The occurrence of any one or more of the following shall constitute an “Event of Default” under this Note: 
  
 (i) Borrower’s failure to make any payment of principal
or interest when due hereon, followed by Borrower’s failure to make such payment within ten (10) days after written notice thereof given to Borrower by Lender; provided, however, that Lender shall not be obligated to give Borrower written
notice prior to exercising its remedies with respect to such default if Lender had previously given Borrower during that calendar year a notice of default for failure to make a payment of principal or interest hereon. 
  
 (ii) Borrower’s failure to perform any other obligation
under this Note when required, followed by Borrower’s failure to so perform such obligation within thirty (30) days after written notice thereof given to Borrower by Lender; provided, however, that if performance cannot be completed within such
thirty (30) day period, Borrower must commence such performance within such thirty (30) day period and complete the same within ninety (90) days following the delivery of such notice. 
  
 (iii) The occurrence of any other event of default under the Mortgage referred to in the “Security;
Loan Documents” section below. 
  
 (b) Time is of the
essence. Upon the occurrence of an Event of Default under this Note, (i) the entire principal balance hereof and all accrued interest shall, at the option of Lender, without notice, bear interest at a rate from time to time equal to five (5)
percentage points over what would otherwise be this Note rate (or the maximum rate permitted by applicable law if that is less) from the date of the Event of Default until the Event of Default is cured and (ii) the entire principal balance hereof
and all accrued interest shall, at the option of Lender, immediately become due and payable, without notice. Lender’s failure to exercise any option hereunder shall 

  

 3 

 
not constitute a waiver of the right to exercise the same in the event of any subsequent Event of Default. 
  
 Borrower acknowledges that, during the period of time that any payment of principal, interest
or other amount due under this Note is delinquent, Lender will incur costs, expenses and losses attributable to such things as its loss of use of the moneys due and to the adverse impact on its ability to meet its other obligations and to avail
itself of other opportunities. Borrower further acknowledges that the exact amount of the costs, expenses and losses would be extremely difficult or impractical to ascertain. Borrower and Lender agree that the increased rate of interest provided for
in clause (b)(i) above represents a fair and reasonable estimate of the costs, expenses and losses Lender will incur by reason of any such delinquency in payment. 
  
 (c) At Lender’s option, any written notice of default required to be given to Borrower hereunder may be given in the
form of a statutory notice of default under the laws of the State of Ohio relating to non-judicial foreclosures of mortgages. 
  

	7.	Late Charges. 

  
 Borrower acknowledges that, if any monthly installment payment under this Note is not made when due, Lender will as a result thereof incur costs not
contemplated by this Note, the exact amount of which would be extremely difficult or impracticable to ascertain. Such costs include without limitation processing and accounting charges. Accordingly, except as may otherwise be mandated by applicable
law, Borrower hereby agrees to pay to Lender with respect to each monthly installment payment which is not received by Lender within five (5) days of (and including) the date when due (four (4) days after the due date) a late charge equal to FIVE
PERCENT (5%) of the amount of the payment. Borrower and Lender agree that such late charge represents a fair and reasonable estimate of the costs Lender will incur by reason of such late payment. Acceptance of such late charge by Lender shall in no
event constitute a waiver of the default with respect to the overdue amount, and shall not prevent Lender from exercising any of the other rights and remedies available to Lender. 
  

	8.	Collection Expenses. 

  
 If an Event of Default occurs under this Note and Lender consults an attorney regarding the enforcement of any of its rights or remedies under this Note
or any of the other Loan Documents, or if this Note is placed in the hands of an attorney for collection, or if suit is brought to enforce this Note or any of the other Loan Documents, Borrower promises to pay Lender on demand for all fees, costs
and expenses, including attorneys’ fees, incurred in connection therewith. Such fees, costs and expenses shall include those incurred with or without suit and those incurred at or in preparation for any trial, appeal or review or in any
proceedings under any present or future federal bankruptcy act or state receivership law, and any post-judgment collection proceedings. 
  

	9.	Security; Loan Documents. 

  
 This Note is secured, among other documents, by a Mortgage, Assignment of Rents and Leases, and Security Agreement (the “Mortgage”) encumbering
property (the “Property”) 

  

 4 

 
located in Hamilton County, in the State of Ohio. It is also secured, in part, by an Unconditional Guaranty (the “Guaranty”) executed by Convergys
Corporation (“Guarantor”). This Note, the Mortgage, the Guaranty and all other related instruments and documents are collectively referred to herein as the “Loan Documents.” 
  

	10.	Waivers. 

  
 Except as expressly provided in this Note to the contrary, Borrower hereby waives presentment, protest and demand for payment, notice of protest, demand,
dishonor and nonpayment of this Note. 
  

	11.	Limited Recourse Debt. 

  
 Except as otherwise provided herein, the Borrower and its constituent members are hereby released from all personal liability hereunder, provided,
however, that such release shall not operate to invalidate the lien of the Mortgage securing this Note. In the event of foreclosure of the Mortgage or other enforcement of the collection of the indebtedness evidenced by this Note, Lender agrees, and
any holder of this Note shall be deemed by acceptance hereof to have agreed, not to take a deficiency judgment against Borrower or any of its constituent members with respect to said indebtedness. Notwithstanding the foregoing, Borrower and
Guarantors, shall have full liability, jointly and severally, for any damages and/or losses due to items (i) through (viii) below and shall have full liability, jointly and severally, under this Note and the Loan Documents in the event of the
occurrences under items (ix) and (x) below: 
  
 (i) waste to the property encumbered by the Mortgage (the “Property”) or any fraud or willful misrepresentation committed by Borrower; 
  
 (ii) any retention of rental income or other income of the Property after an Event of Default has occurred, to the extent that any such
retention is not applied to the operation of the Property, i.e. capital and operating expenses, and the retention of security deposits or other deposits made by tenants of the Property which are not paid to tenants when due or transferred to Lender
or any other party acquiring the Property at a foreclosure sale or any transfer in lieu of foreclosure; 
  
 (iii) any property taxes or assessments accrued prior to the Lender taking title to the Property; 
  
 (iv) removal and failure to replace any personal property
securing the Loan; 
  
 (v) misapplication of
insurance or condemnation proceeds in violation of the terms of the Loan Documents; 
  
 (vi) Borrower’s failure to maintain insurance or liability insurance as required by the Loan Documents; 
  
 (vii) all damages, liabilities, costs and expenses,
including attorneys’ fees, incurred by the Lender due to the presence of any hazardous, toxic and dangerous wastes, 

  

 5 

 
substances and materials, including hazardous asbestos, on the Property and due to any breach of covenant, breach of warranty or misrepresentation by
Borrower under the Mortgage and any other Loan Document with respect to hazardous, toxic and dangerous wastes, substances and materials and Borrower’s failure to perform any obligations under the environmental indemnity delivered to Lender in
connection with the Loan; provided, however, that there will be no liability to the Borrower for such waste, substance and/or materials which are introduced to the Property subsequent to any transfer of the Property specifically permitted under
Article 4 of the Mortgage or to Lender’s acquisition of title to the Property as a result of foreclosure or a deed in lieu of foreclosure (the date of any such transfer is referred to herein as the “Transfer Date”); provided further,
however, that Borrower shall bear the burden of proof that the introduction and initial release of such hazardous substance (a) occurred subsequent to the Transfer Date, (b) did not occur as the result of any action of Borrower and (c) did not occur
as a result of continuing migration or release of any Hazardous Substance introduced prior to the Transfer Date in, on, under or near the Property; 
  
 (viii) any fees and costs including reasonable attorneys’ fees incurred in enforcing and collecting any amounts due under this
Paragraph; 
  
 (ix) a transfer of title to the
Property without Lender’s consent, except if specifically permitted under the terms of the Mortgage; and 
  
 (x) subordinate financing placed against the Property without Lender’s consent. 
  
 The foregoing limitation on personal liability is not intended and shall not
be deemed to constitute a forgiveness of the indebtedness evidenced by this Note or a release of the obligation to repay said indebtedness according to the terms and provisions hereof, but shall operate solely to limit the remedies otherwise
available to the holder hereof for the enforcement and collection of such indebtedness. The provisions of this paragraph shall control over any conflicting provisions of this Note, the Mortgage or any other instrument or document executed in
connection with the indebtedness evidenced hereby. 
  

	12.	Limitation on Interest and Loan Charges. 

  
 Interest, fees and charges collected or to be collected in connection with the indebtedness evidenced hereby shall not exceed the maximum, if any,
permitted by any applicable law. If any such law is interpreted so that said interest, fees and/or charges would exceed any such maximum and Borrower is entitled to the benefit of such law, then: (A) such interest, fees and/or charges shall be
reduced by the amount necessary to reduce the same to the permitted maximum; and (B) any sums already collected from Borrower which exceeded the permitted maximum will be refunded. Lender may choose to make the refund either by treating the
payments, to the extent of the excess, as prepayments of principal or by making a direct payment to Borrower. No prepayment premium shall be assessed on prepayments under this paragraph. The provisions of this paragraph shall control over any
inconsistent provision of this Note or the Mortgage or any other document executed in connection with the indebtedness evidenced hereby. 
  

 6 

	13.	Governing Law. 

  
 This Note shall be construed, enforced and otherwise governed by the laws of the State of Ohio. 
  

	14.	Lender. 

  
 As used herein, the term “Lender” includes any subsequent holder of or participant in this Note. 
  

	15.	Notices. 

  
 All notices delivered hereunder shall be delivered in accordance with the terms and conditions of the Mortgage. 
  

 7 

 IN WITNESS WHEREOF, Borrower has caused this Note to be duly executed as of the day and year first above
written. 
  

			
	 BORROWER:

	
	 ASSET OHIO FOURTH STREET LLC,
 an Ohio
limited liability company

		
	By:	 	/s/ William H. Hawkins II
	 	 	

	 	 	 Name: William H. Hawkins II

	 	 	 Title: Vice President

  

 8

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