Document:

EX-10.15

 Exhibit 10.15 
 Note: Certain portions have been omitted from this Agreement in accordance with a request for confidential treatment submitted to the Securities and Exchange Commission. Omitted information has been
replaced with an asterisk. Omitted information has been filed separately with the Securities and Exchange Commission. 
  
 

 
 OnPointsm Solutions 
 Rate Per Engine Flight Hour 
 ENGINE SERVICES AGREEMENT 

BETWEEN 
 GE
ENGINE SERVICES, INC. 
 AND 
 AVIANCA 
 CFM56-5B 

Agreement Number: 1-271756304 
 Dated: January 18, 2008 
 This proposed Agreement will remain open until January 18,
2008 and will expire if not signed by all Parties on or before that date. 
 PROPRIETARY INFORMATION NOTICE 

The information contained in this document is GE Engine Services, Inc. (“GE”) and AVIANCA Proprietary Information and is disclosed in
confidence. It is the property of GE and AVIANCA and will not be used, disclosed to others or reproduced without their express written consent. If consent is given for reproduction in whole or in part, this notice and the notice set forth on each
page of this document will appear in any such reproduction. U.S. export control laws may also control the information contained in this document. Unauthorized export or re-export is prohibited. 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

 
 1 

 TABLE OF CONTENTS 

 

							
	 Article No.
	 	 Topic
	  	Page
No.	 
			
	 1.
	 	Recitals	  	 	3	  
	 2.
	 	Definitions	  	 	3	  
	 3.
	 	Term	  	 	3	  
	 4.
	 	Scope	  	 	3	  
	 5.
	 	Equipment Covered	  	 	3	  
	 6.
	 	Rate Per EFH Services	  	 	3	  
	 7.
	 	Supplemental Work	  	 	7	  
	 8.
	 	General Provisions	  	 	8	  
	 9.
	 	Customer Responsibilities	  	 	9	  
	 10.
	 	[*]	  	 	10	  
	 11.
	 	[*]	  	 	10	  
	 12.
	 	[*]	  	 	11	  
	 13.
	 	Termination	  	 	11	  
	 14.
	 	General Terms and Conditions	  	 	12	  
			
	 Exhibit No.
	 	 Topic
	  	Page
No.	 
			
	 A.
	 	Definitions	  	 	14	  
	 B.
	 	Equipment Covered	  	 	17	  
	 C.
	 	Addition of Engines	  	 	20	  
	 D.
	 	Removal of Engines	  	 	21	  
	 E.
	 	Pricing	  	 	22	  
	 F.
	 	On-Wing Support – Supplemental Work	  	 	28	  
	 G.
	 	Line Replaceable Units	  	 	29	  
	 H.
	 	Warranty	  	 	31	  
	 I.
	 	General Terms & Conditions	  	 	32	  
	 J.
	 	Warranty Assignment Letter	  	 	35	  

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

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2 

 OnPointsm Solutions Engine Services Agreement 

 

					
	Article 1 – Recitals
			
	1.1	  	Parties and Effective Date	  	THIS ENGINE SERVICES AGREEMENT is made as of this 10th day of January, 2008 by and between Aerovias del Continente Americano S.A. (AVIANCA), having its principal place of business
at Centro Administrativo, Avenida El Dorado, Bogota, Colombia (“Customer”) and GE Engine Services, Inc., having its principal place of business at 1 Neumann Way, Cincinnati, Ohio 45215 (“GE”) (either a
“Party” or collectively, the “Parties”).
	
	Article 2 – Defined Terms
			
	2.1	  	Definitions	  	See Exhibit A for terms not otherwise defined in this Agreement
	
	Article 3 – Term
			
	3.1	  	[*]	  	[*]
			
	3.2	  	Exclusive Agreement	  	This Agreement, insofar as it relates to Services, including Supplemental Work, will be exclusive. Except as otherwise expressly provided in this Agreement, Customer will not enter
into any other arrangement with a third party, including Customer’s or Customer’s affiliates’ shops, for such Services with respect to Customer’s Engines during the term hereof. If the Customer regains operational control and/or
maintenance responsibility for a previously removed Engine, Customer will add such Engine to this Agreement.
	
	Article 4 – Scope
			
	4.1	  	Scope	  	The OnPoint Solutions program is a comprehensive engine maintenance program under which Services are performed by GE on Engines and priced on a rate per engine flight hour
(hereinafter “Rate Per EFH” ) basis or, for Supplemental Work as described in Article 7, priced on a time and material or other pricing basis as set forth in Exhibit E. GE agrees to provide parts, materials and Service(s) to restore
Equipment to Serviceable condition in accordance with the established Repair Specification, the Workscope and the terms of this Agreement.
	
	Article 5 – Equipment Covered
			
	5.1	  	Equipment Covered	  	Customer’s fleet of Engines covered under this Agreement as of the Effective Date are identified in Exhibit B, which may be amended from time to time to incorporate
addition or removal of Engines from the Agreement. GE will provide rates (based on the methodology used for the Firm Aircraft) for any of the Purchase Right Aircraft, and Rolling Purchase Right Aircraft, if so requested by Customer. Customer then
has the option to include these into this Agreement under such revised rates.
	
	Article 6 – Rate Per EFH Services
			
	6.1	  	[*]	  	[*]
			
	6.2	  	[*]	  	[*]
			
	6.3	  	Addition or Removal of Engines	  	[*] delivered new to Customer will be covered without the requirement for any Qualifying Shop Visit; only the impact on pricing must be agreed on by the parties. Customer may remove
Engines from the Agreement in accordance with Exhibit D. GE has the right to adjust the Rate Per EFH for additions or removals of Engines as further described therein. [*]
			
	6.4	  	[*]	  	[*]

  

					
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	6.5	  	[*]	  	[*]
			
		  		  	 1.       Correct a deficiency known or suspected at that time or performance deterioration
which has created an Unserviceable condition or to comply with an AD if such AD mandates compliance prior to the next scheduled shop visit per the Removal Schedule.

			
		  		  	 2.       If applicable, to install new LLP due to life expiration (unless the LLP installed at
the last shop visit prior to the Effective Date did not conform to the minimum build requirement in the Repair Specification).

			
		  		  	 3.       A Minimum Build Standard of 12,000 cycles will be used for all shop
visits.

			
	6.6	  	Workscope and Repair Specification	  	Upon Induction of Engines, GE will prepare a preliminary Workscope and provide a copy of such Workscope to Customer. Such Workscope may include reliability and performance
enhancements and Approved Aviation Authority approved repairs. GE may recommend amendment to the Repair Specification to include reliability and performance enhancements during the term hereof to improve Engine operating characteristics and
incorporate OEM-approved repairs, subject to Customer’s comments and approval that will not be unreasonably withheld, conditioned or delayed, provided there is no cost or operational impact. The final Workscope must be approved in writing by
Customer before restorative Services commence. Any changes or amendments to the Repair Specification will be mutually agreed by the Parties and may result in an adjustment in the pricing set forth in Exhibit E.
			
	6.7	  	[*]	  	 [*]
  

3. Recommend, as appropriate, the replacement of a Delivered Engine with a Serviceable replacement Engine of like configuration and
condition. In such case, title to the removed Engine will vest with GE and title to the replacement Engine will vest with Customer or the owner of the Delivered Engine, provided the terms of such replacement comply with any aircraft lease or
mortgage applicable to such replaced Engine. Customer will make reasonable commercial efforts to facilitate such title passage.
  

4. Repair or replace LLP with LLP having at least as much remaining life, on a part by part basis, as the removed LLP.

 
 5. Repair LRU’s received with an Engine for a Rate Per EFH
Shop Visit and which were installed on the Engine when it was removed from the aircraft for Services, as evidenced by records provided in accordance with Article 9.9.
  

6. Comply with Airworthiness Directives (“ADs”), that are published as of the Effective Date and AD’s and Category 1
through 6 Service Bulletins that are required to be incorporated during the term of this Agreement regardless of the permitted compliance date. If an AD has an option of inspecting or making repairs, GE and Airline will mutually agree as to the
proper course of action.
  
 7. Provide all labor,
materials and parts necessary to return Engine to a Serviceable condition where an Engine or module requires Services for, or as a result of, Major FOD, to a maximum amount for each Engine of the greater of any insurance deductible covering such
Major FOD event or $500,000.00. The rate for this coverage is based upon the historical fleet average for this Engine line and is subject to adjustment for the actual FOD rate experienced by Customer during this Agreement.

 
 8. Administer the support and repair services subcontract with
Goodrich Aerostructures for the nacelles and thrust reversers for the fee plus any other fees charged by the vendor under the subcontract, which will be passed through from the vendor, listed in Exhibit E-1. Customer has until September
30, 2008 to elect this coverage. Customer may elect to have this coverage cover only its owned Engines and not the Engines leased from C.I.T. as identified on Exhibit B. Should Customer elect this coverage it must also elect the Optional
Line Replaceable Units coverage set forth on Exhibit G.

  

					
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		  		  	 9. Repair LRU’s identified in Exhibit G that are removed from an Engine at the flight line in accordance with the terms set forth in the
Exhibit. Customer has until September 30, 2008 to elect coverage for the Optional Line Replaceable Units set forth on the Exhibit. Customer may elect to have this coverage cover only its owned Engines and not the Engines leased from C.I.T. as
identified on Exhibit B.

			
	6.8	  	[*]	  	[*]
			
	6.9	  	Transportation	  	GE will be obligated for arranging and paying for the costs of roundtrip transportation from the location of Engine removal to the location of Engine installation specified by
Customer, provided such costs do not exceed the costs of roundtrip transportation from Customer’s primary hub in BOG to the Designated Repair Station and from the Designated Repair Station to Customer’s primary hub in BOG for each Rate Per
EFH Shop Visit and will provide all required maintenance services for such Engine’s transportation stands and containers while at GE’s facility. If such costs do exceed the costs of roundtrip transportation from Customer’s primary hub
in BOG to the DRS, and return, Customer will be responsible for such excess cost.
			
	6.10	  	Program Manager	  	Assign a Customer Program Manager who will:
			
		  		  	 1.       Be the point of contact for Customer with respect to Services.

			
		  		  	 2.       Draft a Procedures Manual to the extent required for the Customer’s Rate Per EFH
Program, and submit such Procedures Manual for comments and joint approval.

			
		  		  	 3.       Develop with Customer, on a monthly basis, a Removal Schedule (“RS”) to
forecast Delivery for Engines for Services. The RS will identify by serial number the Engine(s) to be removed during the following six (6) month period, the anticipated reason for removal of each and the schedule for Delivery. The forecast will be
provided in a mutually agreeable format quarterly on a rolling annual basis.

			
	6.11	  	Engineering Support	  	GE will provide the following engineering support services:
			
		  		  	 1.       Notify Customer of any deviations from the configuration specification of Engines
Delivered for Service, and request resolution of same.

			
		  		  	 2.       Provide an Engine findings report (which may include photographs), identifying damage
detected and repair(s) accomplished.

			
		  		  	 3.       Consultation on trend reports.

			
		  		  	 4.       Advice covering engine enhancements.

			
		  		  	 5.       GE will work with Customer in Inspection of records for used engines being considered
by Customer for acquisition and shop visit development for return of leased engines, but Customer shall be solely responsible for making the final determination as to the quality of the used engines.

  

					
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	6.12	  	[*]	  	[*]
			
	6.12.1	  	[*]	  	[*]
			
	6.12.2	  	Return of Lease Engines	  	Customer will ship the lease engine DDP (Incoterms 2000) to a GE housekeeping facility as soon as practicable, but in no case later than ten (10) Days following Redelivery of
an Engine. Daily engine rental fees and hourly restoration charges will be waived during such ten (10) day period. Customer will commence paying such applicable daily rental fees and hourly restoration charge on the eleventh (11th) day following
correction of the AOG condition. The foregoing will constitute the sole remedy of Customer and the sole liability of GE for lease engine availability and resolution of AOG conditions under this Agreement.
			
	6.13	  	Diagnostics	  	 Implement Comprehensive Diagnostics services (“Diagnostics”) to identify and diagnose trend shifts as follows:

 

•      [*]

 
 Any information provided to Customer by GE for use in
troubleshooting and managing operations is advisory only. GE is not responsible for line maintenance or other actions resulting from such advice. Customer is responsible for identifying and resolving any aircraft or Engine faults or adverse
trends.

  

					
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	6.14	  	OnWing Support	  	Customer will have access to GE On-Wing Support Worldwide Network for scheduled, unscheduled, line or hospital shop maintenance Services not otherwise considered to be Rate Per EFH
Services, up to a maximum of seven hundred and fifty (750) hours per year of the Agreement. Customer may carry over a maximum of fifty percent (50%) of unused hours from any one Agreement year the carry-over amount is not cumulative. Non-labor
related expenses (travel time, shipping, materials, etc.) will be liquidated at $80/hr to calculate an equivalent OWS hour. Any excess OWS Services above the hours described above will be invoiced as Supplemental Work.
			
	6.15	  	BER Engine	  	If an Engine is determined by GE to be BER, GE will offer either to repair such engine under applicable Rate Per EFH Rates or replace such Engine by substituting an engine of at
least equivalent value, utility and marketability, in either case at no additional charge to Customer beyond the applicable Rate Per EFH Rates. If the latter option is selected by Customer, there will be no penalty charged under Exhibit C for the
engine which is BER.
			
	6.16	  	[*]	  	[*]
	
	Article 7 – Supplemental Work
			
	7.1	  	Supplemental Work	  	[*]
			
	7.1.1	  	Supplemental Services	  	 1.      Any shop visit not described in the Rate Per EFH Program,
including Services provided on Engines not eligible for Rate Per EFH Services;
  
 2.      Services described in Article 6 of this Agreement will be Supplemental Work if GE and Customer have reasonably determined that Equipment requires Services for, or as
a result of:
  

a.      An Aircraft Accident or Aircraft Incident;

 
 b.      Major
FOD above and beyond what is covered in Article 6.7;
  
 c.      The incorporation of SBs not covered in Article 6.7
  

d.      An act of God, military action or terrorist activity;

 

e.      Improper or negligent installation, operation, removal or maintenance of
Customer’s Equipment not in conformance with OEM manuals and experimental test applied to the Equipment, unless performed by GE;
  

f.       Failure of a non-OEM-approved LRU, part or repair;

 
 g.      Engine
upgrade programs or conversion to another thrust rating;
  
 h.      Lease return conditions or sale of the Engine;
  

i.       Repair or replacement of BFE/QEC components;

 

j.       Damage caused by transport of Equipment by unapproved method, unless
at GE’s direction or under GE’s control.
  
 k.      Replacement of scrapped LRU’s, except as provided in Exhibit G.
  

3.      Cost of LLP material replaced for life expiration will be priced in
accordance with the Supplemental Work pricing terms set forth in Exhibit E-5 through E-6.
  

4.      GE will provide, at Customer’s request, Supplemental Work on-wing
Services at the rates set forth in Exhibit F.

  

					
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		  		  	 5.      In the event that Customer decides to Deliver an Engine
for Services not eligible for Rate per EFH Services against the advice and consent of GE’s Customer Program Manager or delegate, GE will treat such shop visit as Supplemental Work.

 

6.      Maintenance services for Engine transportation stands and containers during
Supplemental Work shop visits are charged as Supplemental Work.
  
 7.      For Engines undergoing a shop visit initiated by a requirement for Supplemental Work to be performed, restoration and parts replacement which would have been
performed as Rate per EFH Services had the event or condition which initiated the requirement for Supplemental Work not occurred, will nevertheless be performed as Rate per EFH Services.

	
	Article 8 – General Provisions
			
	8.1	  	[*]	  	[*]
			
	8.2	  	Documentation	  	GE will prepare and provide to Customer a Services records package that complies with AAA regulations.
			
	8.3	  	[*]	  	[*]
			
	8.4	  	Preparation for Redelivery	  	GE will prepare and package Equipment in shipping containers which Customer has provided for Redelivery in accordance with standard commercial practice.
			
	8.5	  	Redelivery	  	After completion of Services, GE will Redeliver the Engine to Customer. In the event Redelivery of an Engine cannot occur due to any act or failure to act of Customer, GE may place
such Engine into storage. In such event, GE will notify Customer of such storage, GE’s Redelivery obligations will be deemed fulfilled, all risk of loss or damage to the Equipment will thereupon pass to Customer, and any amounts payable to GE
upon Redelivery will be payable upon presentation of GE’s invoice. Engines in storage will be considered available spare Engines for purposes of Article 6.12 above. Customer will reimburse GE for all expenses incurred by GE, such as, but not
limited to, preparation for and placement into storage, handling, inspections, preservation and insurance of the Equipment. Upon payment of all amounts due hereunder, GE will assist and cooperate with Customer in the removal of Equipment placed in
storage.
	8.6	  	Parts Replacement Procedures	  	
			
	 8.6.1
	  	[*]	  	[*]
			
	 8.6.2
	  	[*]	  	[*]
			
	 8.6.3
	  	[*]	  	[*]
			
	 8.6.4
	  	[*]	  	[*]
			
	 8.6.5
	  	Customer Furnished Equipment (“CFE”)	  	For Supplemental Work only, Customer may supply parts to GE as CFE, if such parts are: (A) consistent with the approved Workscope; (B) provided with an AAA serviceability tag; and
(C) ready for immediate use. Such CFE is subject to a material handling fee in accordance with Supplemental Work pricing in Exhibit E. If such CFE includes non-OEM parts, Customer will release GE from, and will indemnify and hold GE harmless
from and against, any and all claims, liabilities, damages and losses of any nature whatsoever resulting from use of such CFE.
			
	 8.6.6
	  	[*]	  	[*]
			
	 8.6.7
	  	Scrapped Parts	  	GE will dispose of all Scrapped Parts at its sole expense and without any further adjustment to Customer. If the Services are being provided as Supplemental Work, Scrapped Parts
will instead be retained for at least thirty (30) days pending Customer instruction for possible warranty claims.

  

					
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	8.7	  	Subcontracting	  	Except as provided in Section 6.8 regarding repair of Engines at GE’s facility in Brazil, GE has the right to subcontract any Services to any GE Repair Station or affiliate or
any subcontractor selected by GE or GE’s affiliates, as long as such facility, affiliate or subcontractor is properly certified and rated by the AAA to perform the required Services. If GE does subcontract, the Customer obligations under this
Agreement, including transportation expense, will be no greater than if such Services were performed at the DRS, Customer will, at its sole expense, have the right to review GE’s quality system audit report(s) for such subcontractor(s).
Subcontracting of any Services will not relieve GE of its performance obligations set forth in this Agreement.
	
	Article 9 – Customer Responsibilities
			
	9.0	  	Customer Obligations	  	Customer will:
			
	9.1	  	Qualifying Shop Visit	  	For Engines added under Exhibit C, Section 2, have a Qualifying Shop Visit performed on all used Engines added to this Agreement, unless waived by GE. All non-OEM approved parts or
repairs will be removed at Customer’s expense prior to eligibility for Rate Per EFH Services.
			
	9.2	  	Notice of Delivery	  	Provide three (3) Days advance written notice of Delivery of Equipment for scheduled removals prior to dispatch. Customer will not Deliver piece parts or components for repair
separate from Customer’s Engine without GE’s written consent.
			
	9.3	  	Customer Representative	  	Designate in writing one (1) or more Customer representative.
			
	9.4	  	Removal Schedule	  	Prepare with GE’s Customer Program Manager, a forecast of operational and maintenance program schedules, fleet operational status, Engine/aircraft flight hours and cycles,
scheduled Engine or Engine module removals, Engine sale or return, and any other relevant information to allow the Parties to formulate an RS.
			
	9.5	  	Line Maintenance	  	Provide all line maintenance and repair and line station support, consistent with applicable maintenance manuals.
			
	9.6	  	Troubleshooting	  	Troubleshoot Equipment in accordance with applicable maintenance manuals.
			
	9.7	  	Pre-existing Warranties	  	Assure that any requested repair of an Engine, accessory or component that is covered under a third-party warranty that is not assigned to GE will be performed directly by that
person at no expense to GE. Notwithstanding the above, GE may accept a purchase order for the time and material repair of a warranted item from Customer or the person giving the warranty.
			
	9.8	  	Assignment of Warranties	  	Assign to GE all applicable Engine warranties and guarantees using the Warranty Assignment Letter attached hereto as Exhibit J. GE will arrange with CFM and Customer for
assignment of warranties.
			
	9.9	  	Engine Documentation	  	Provide to GE the information and records, set forth in the Procedures Manual, to establish the Engine condition. Customer’s failure to timely furnish the required information
may cause delay of and records may delay Induction of the Engine for Service, may cause an Excusable Delay and may result in premature LLP replacement.
			
	9.10	  	External Equipment Configuration	  	Provide to GE, or arrange for Airbus to provide to GE, an external Engine configuration specification.
			
	9.11	  	Office Facilities	  	Ensure that adequate office space, parking, telephone, facsimile and computer connection is available for the GE representative(s), if assigned to the Customer’s
facility.
			
	9.12	  	[*]	  	[*]

  

					
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	9.13	  	 Monitoring

Equipment
	  	Provide an automated method to transfer operational and maintenance data to GE for the monitoring and diagnosis of Engine condition. If the aircraft is equipped with air-to-ground
equipment such as ACARS, the Customer will forward the data directly to the GE SITA/ARINC address. If air-ground equipment is not available, GE will work with Customer to establish an alternative electronic means of providing this
data.
			
	9.14	  	Packaging Equipment	  	Be obligated for all packaging, labeling and associated documentation of the Equipment at Delivery, in accordance with the International Civil Aviation Organizations (ICAO)
Technical Instructions for the Safe Transport of Dangerous Goods by Air, and if the Equipment is to be transported over the United States of America, the US Department of Transportation Regulations 49 CFR 171-180. If required by applicable law or
regulations, Customer will further provide a material safety data sheet to GE at Delivery of the Equipment indicating any substances contained within the Equipment to be consigned. Customer will indemnify, defend and hold harmless GE from all or any
claims, liabilities, damages, judgments, costs, penalties, fines or any punitive damages imposed, alleged, or assessed by any third party against GE and caused by and to the extent of Customer’s non-compliance with this Article
9.14.
			
	9.15	  	Shipping Stands	  	Provide all shipping stands, shipping containers, mounting adapters, inlet plugs and covers, required to package Equipment for Redelivery.
	
	Article 10 – [*]
			
	10.1	  	[*]	  	[*]
	
	Article 11 – [*]
			
	11.1	  	 [*]
  

Time of Shop Visit (“TSV”)
	  	 [*]
  
 Customer will remit to GE, prior to Redelivery of each Engine, an amount equal to the actual EFH incurred by that Engine since delivery from manufacturer of the aircraft in which such Engine was
originally installed (for a new installed Engine), or since delivery from manufacturer (for a new spare Engine), or since the last Rate Per EFH Shop Visit for that Engine, whichever occurred last, but no less than the monthly minimum set forth in
Article 11.2 below, multiplied by the Current adjusted and escalated TSV Rate Per EFH. Such amount will be set forth in an invoice issued by GE to Customer at least ten (10) days prior to the expected Redelivery date. In the event that Customer
causes such payment to be made on its behalf by a third party, and such third party fails to pay some or all of the payment due to GE, then Customer will make the payment, in whole or in part, to make up the amount not paid. In the event that such
payment is not paid in full, GE is entitled to suspend its performance under this Agreement with respect to such Engine until such amount is paid in full.

			
	11.2	  	[*]	  	[*]
			
	11.3	  	Added Engines	  	For Engines added subsequent to the Effective Date, Customer will make Rate Per EFH payments in accordance with Article 11.1 for all EFH from the date such added Engines enter the
Program.
			
	11.4	  	Supplemental Work Payments	  	
			
	11.4.1	  	Initial Invoice	  	[not used]
			
	11.4.2	  	Final Invoice	  	[*]
			
	11.5	  	Alternate Payment Terms	  	In the event Customer’s account becomes delinquent, GE reserves the right to require different terms of payment or other commercially acceptable assurances of
payment.
			
	11.6	  	[*]	  	[*].

  

					
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	11.7	  	[*]	  	[*]
			
	11.8	  		  	[not used]
			
	11.9	  	Other Liens	  	Customer: (i) acknowledges that GE has the legal right to assert mechanic’s liens or other statutory or common law liens under applicable law (foreign or domestic) against
Engines following performance of Services under this Agreement, for which payment has not been made by Customer and (ii) agrees to supply such information, including name and address of the owner of each Engine, as reasonably requested by GE to
facilitate filing of such liens in New York or any other jurisdiction where Services may be performed. With respect to Engines leased by Customer, GE understands that Customer has been authorized and required by the owners to cause Services to be
performed. GE may, at its option, notify the owners of the existence of this Agreement and GE’s lien rights arising from performance of Services.
			
	11.10	  	Enforcement	  	If Customer fails to tender any payment owing under this Agreement and GE initiates foreclosure with respect to any Engine, for which payment has not been made, whether pursuant to
a security interest granted under this Agreement or a mechanic’s lien, then Customer agrees to supply to GE all records, log books and other documentation pertaining to the maintenance condition of the Engine, and a certificate either (i)
certifying that the Engine has not been involved in any Aircraft Accident or Incident or (ii) specifying the date and facts surrounding any accident or incident in which the Engine has been involved and the nature and extent of the damage sustained
(such records, log books, certificate and other documentation referred to hereinafter as the “Engine Documents”). The Parties recognize that the failure by Customer to deliver the Engine Documents may have a material, adverse effect on the
value of any Engine with respect to which foreclosure has been initiated by GE and the ability of GE to sell or lease the Engine, and that the damages GE may sustain as a result are not readily calculable.
	
	Article 12 – [*]
			
	12.1	  	[*]	  	[*]
			
	12.2	  	[*]	  	[*]
	
	Article 13 – Termination
			
	13.1	  	Failure to Pay/Insolvency	  	GE may terminate or suspend performance of all or any portion of this Agreement if Customer: (A) fails to make any payments when due, unless cured within thirty (30) Days of such
due date; (B) makes any agreement with creditors due to its inability to make timely payments of its debts; (C) enters into bankruptcy or liquidation, whether compulsory or voluntary; (D) becomes insolvent; or (E) becomes subject to the appointment
of a receiver of the whole or material part of its assets. If such termination should occur, Customer will not be relieved of its payment obligation for Services rendered hereunder.
			
	13.2	  	[*]	  	[*]

  

					
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	13.3	  	Effect of Termination	  	Upon termination or upon expiration of the Agreement:
			
		  		  	 (A) All Customer Engine documentation, manuals and records shall be transferred to Customer at no cost to Customer, and

 
 (B) The parties will cooperate reasonably and in good faith to accomplish the
transition described above with no disruption to the operations of Customer or the maintenance of the Engines.

			
	13.4	  	[*]	  	[*]
			
	13.5	  	[*]	  	[*]
			
	13.6	  	 Work in Process,
 Redelivery of
Customer Equipment
	  	Upon the termination or expiration of this Agreement, GE will complete all work in process in a diligent manner and Redeliver all Engines, parts and related documentation, provided
that Customer (a) has paid in full all charges for all such Services and material, plus all costs and fees, incurred by GE in providing support, including any lease engines, and (b) has returned all lease engines provided under this
Agreement.
	
	Article 14 – General Terms and Conditions
			
		  	General Terms & Conditions	  	See Exhibit I for General Terms and Conditions.
			
	Article 15	  	Insurance and Indemnity	  	
			
	15.1	  	Liability Insurance	  	Throughout the Term and for a period of two (2) years thereafter, GE will maintain for the benefit of Customer commercial aviation liability insurance in an amount of not less than
One Hundred Million Dollars ($100,000,000.00) combined single limit on an occurrence basis for bodily injury and property damage including contract liability and products liability on an aggregate basis coverage. GE will also maintain for the
benefit of Customer throughout the Term aircraft all risk hull and spares insurance, including transit coverage. All insurance policies shall be primary without contribution from any insurance carried by Customer and shall name Customer as an
Additional Insured with respect to GE’s indemnity obligations hereunder. All insurance policies will continue in full force and effect for at least thirty (30) days after Customer receives written notice of cancellation, termination or material
alteration thereof. GE will obtain the insurance required by this Section from a financially sound insurance company of recognized responsibility and will furnish Customer with a certificate of insurance evidencing such coverage in compliance with
this Agreement prior to the commencement of any Services and at least annually thereafter, as well as on request from Customer not more than twice per year.
			
	15.2	  	[*]	  	 [*] Agreement has caused damage to tangible personal property or bodily injury (including death), if and to the extent that such damage
or injury is proximately caused by the negligent or other legally culpable act or omission of GE. Customer shall furnish to GE prompt written notice and requisite authority, information and assistance to defend.

 
 Customer agrees to indemnify, defend and hold GE harmless from claims by third
parties asserted against GE that Customer’s possession, use, or maintenance of the aircraft or Engine (not attributable to GE) has caused damage to tangible personal property or bodily injury (including death), if and to the extent that such
damage or injury is proximately caused by the negligent or other legally culpable act or omission of Customer and is determined by a court of competent jurisdiction to be the legal liability of Customer, provided that GE furnishes to Customer prompt
written notice and requisite authority, information and assistance to defend.

			
	15.3	  	Claims	  	Customer will promptly notify GE of any claim made or suit brought within the scope of Section 15.2 and GE may assume and conduct the defense of such claim and may effect any
settlement which it deems proper, provided that no such settlement may result in any cost or penalty to Customer or require Customer to change or restrict its operations or maintenance functions or waive any rights hereunder.

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

12 

 The Parties have caused this Agreement to be executed by their duly authorized officer or representatives
who represent to each other and both Parties that each is employed in the capacity indicated below and has the unequivocal authority to execute and deliver this Agreement, which shall be effective as of the date first above written. 

This Agreement is executed by each of the Parties as of the day and year written below: 

									
			
	GE ENGINE SERVICES, INC.	 		 	Aerovias del Continente Americano S.A. (AVIANCA)
					
	BY:	 	  
	 		 	BY:	 	  

					
	PRINTED NAME:	 	  
	 		 	PRINTED NAME:	 	  

					
	TITLE:	 	  
	 		 	TITLE:	 	  

					
	DATE:	 	  
	 		 	DATE:	 	  

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

13 

 EXHIBIT A – DEFINITIONS 
 Capitalized terms used but not otherwise defined in this Agreement will have the following meanings: 
  

			
	Agreement	  	This Rate Per EFH Engine Services Agreement, as the same may be amended or supplemented from time to time, including all its Exhibits and Schedules.
		
	Aircraft Accident	  	An occurrence caused by the operation of an aircraft, and in which any person suffers a fatal injury or serious injury as a result of being in or upon the aircraft or by direct
contact with the aircraft or anything attached to the aircraft, or in which the aircraft receives substantial damage or a third party’s property is damaged in any way.
		
	Aircraft Incident	  	An occurrence, other than an Aircraft Accident, caused by the operation of an aircraft that affects or could affect the safety of operations and that is investigated and
reported.
		
	Airworthiness Directive or “AD”	  	A document issued by the Approved Aviation Authority having jurisdiction over the Engines, identifying an unsafe condition relating to such Engines and, as appropriate, prescribing
inspections and the conditions and limitations, if any, under which the Engines may continue to operate.
		
	Approved Aviation Authority or “AAA”	  	As applicable, the Federal Aviation Administration of the United States (“FAA”), or the Unidad Administrativo Especial de Aeronautica Civil (UAEAC) or such other
equivalent aviation authority having jurisdiction over the Engines or the performance of Services provided hereunder.
		
	Base Year	  	2006 is the calendar year in which the Base Price is applicable and which is the baseline year used for economic adjustments.
		
	Beyond Economic Repair or “BER”	  	Where the cost to restore Equipment to the requirements of the Repair Specification, when calculated on a Supplemental Work basis, exceeds sixty-five percent (65%) of the fair
market value of a comparable item of Serviceable Equipment.
		
	CLP	  	The manufacturer’s Current catalog or manufacturer’s Current list price pertaining to a new item of Equipment.
		
	Current	  	As of the time of the applicable Service or determination.
		
	Day	  	Calendar day unless expressly stated otherwise. If performance is due on a recognized public holiday, performance will be postponed until the next business day without
penalty.
		
	Delivery	  	The arrival of Equipment together with all applicable records and required data Delivery Duty Paid (“DDP”) International Chamber of Commerce, Incoterms 2000, at the DRS,
whereby Customer fulfills the obligations of seller and GE fulfills the obligations of buyer. “Deliver” means the act by which Customer accomplishes Delivery.
		
	Designated Repair Station or “DRS”	  	The primary Repair Station designated by GE, where GE performs or is obligated to perform Services on Engines.
		
	Dollars or “$”	  	The lawful currency of the United States of America.
		
	Engine	  	Each bare engine assembly, which is the subject of this Agreement and identified in Exhibit B, including its essential LRU’s, controls, accessories and parts as described in
the engine manufacturer’s specification manuals.
		
	Engine Flight Cycle or EFC	  	A flight cycle of an Aircraft on which an Engine is installed from wheels up to wheels down
		
	Engine Flight Hour or “EFH”	  	Engine flight hour expressed in hourly increments of aircraft flight from wheels up to wheels down.
		
	Equipment	  	An individual or collective reference, in the proper context, to Engines, Engine modules, Engine assemblies and sub-assemblies, Engine mounted controls and accessories, LRU’s,
and components and parts of any of the foregoing.
		
	Foreign Object Damage or “FOD”	  	Damage to any portion of the Engine caused by impact with or ingestion of a non-Engine object such as birds, stones, hail, ice, vehicles, tools or debris. FOD may be further
classified as a “Major FOD,” which means FOD that causes an out of limit condition per the Aircraft Maintenance Manual, and which, either immediately or over time, requires the Engine to be removed from service or prevents the
reinstallation of the Engine.
		
	Induction	  	The date work commences on the Equipment at the DRS when all of the following have taken place: (i) GE’s receipt of the Equipment and required data (ii) Parties’ approval
of the Workscope (iii) Parties’ agreement on use of the Customer Furnished Equipment; and (iv) receiving inspection (including pre-testing if needed).
		
	Life Limited Part or “LLP”	  	A part with a limitation on use established by the OEM or the AAA, stated in cumulative EFH or cycles.

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

14 

			
	Line Replaceable Unit or “LRU”	  	A major control or accessory that is mounted on the external portion of an Engine, which can be replaced while the Engine is on-wing.
		
	OEM	  	The original manufacturer of an item of Equipment.
		
	Overtime	  	All labor hours charged on a basis other than Straight Time.
		
	Performance Restoration	  	The Services performed during an Engine shop visit in which, at a minimum, the compressor, combustor and high-pressure turbine are exposed and subsequently refurbished, consistent
with the Repair Specification.
		
	Procedures Manual	  	A separate document, not part of this Agreement, which provides detailed procedures and guidance for the administration of the Rate Per EFH Program. In case of conflict between the
Procedures Manual and the Agreement, the Agreement will prevail.
		
	Qualifying Shop Visit	  	A Repair Station visit during which the initial Performance Restoration is performed on an Engine on a Supplemental Work basis. The purpose of the Qualifying Shop Visit is to
qualify such Engine for the Rate Per EFH fixed rate pricing for subsequent shop visits.
		
	QEC or Quick Engine Change	  	An assembly of parts mounted on an Engine to enable the Engine to be installed on an aircraft.
		
	Rate Per EFH	  	The Monthly Rate Per EFH and the TSV Rate Per EFH as set forth on Exhibit E-1.
		
	Redelivery	  	The arrival at Customer’s facility of Serviceable Equipment with legally required certifications, Delivery Duty Paid (“DDP”), International Chamber of Commerce,
Incoterms 2000, whereby Customer fulfills the obligations of buyer and GE fulfills the obligations of seller. “Redeliver” will also mean the act by which GE completes Redelivery.
		
	Removal Schedule or “RS”	  	The schedule jointly developed by GE and Customer for scheduled or anticipated Engine removals for Services or scheduled or anticipated Engine removal from
operation.
		
	Repair Specification	  	The mutually agreed repair specification which establishes the baseline to which an Engine or item of Equipment will be inspected, disassembled, repaired, modified, reassembled and
tested to make such Engine or item of Equipment Serviceable. Such Repair Specification will meet or exceed the recommendations of the OEM’s operational specifications, applicable OEM maintenance or overhaul manuals and Customer’s
maintenance plan that has been approved by the AAA.
		
	Repair Station	  	One or more of the repair facilities owned by GE or its affiliates, now or in the future, which are certified by the appropriate AAA to perform the applicable Service hereunder. A
list of such repair facilities will be provided to Customer from time to time.
		
	Repairable	  	Capable of being made Serviceable.
		
	Rotable Part	  	A new or used Serviceable part drawn from a common pool of parts used to support one or more customers. A Rotable Part replaces a like part removed from an Engine when such removed
part requires repair.
		
	Scrapped Parts	  	Those parts determined by GE to be Unserviceable and BER.
		
	Service(s)	  	With respect to any item of Equipment, all or any part of those maintenance, repair and overhaul services under this Agreement and the furnishing of parts, materials, labor,
facilities, tooling, painting, plating and testing in connection therewith. “Serviced” will be construed accordingly.
		
	Service Bulletin or “SB”	  	The document issued and identified as a Service Bulletin by an OEM to notify the operator of modifications, substitution of parts, special inspections, special checks, amendment of
existing life limits or establishment of first time life limits, or conversion of an Engine from one model to another.
		
	Serviceable	  	Meeting all OEM and AAA specified standards for airworthiness.
		
	Straight Time	  	The labor hours charged during an employee’s regular workday that are not subject to overtime compensation in accordance with the applicable law, a collective bargaining
agreement or the recognized practice at the relevant GE Repair Station.
		
	Supplemental Work	  	Any Service provided hereunder that is not covered under the Rate Per EFH Program. Supplemental Work will be performed by GE and invoiced to Customer in accordance with the pricing
set forth in Exhibit E
		
	Termination	  	The ending of this Agreement before the expiration of the Initial Term or extension thereof.

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

15 

			
	Turn Around Time	  	The number of Days between Induction and when an Engine is ready to ship as evidenced by placement of the Serviceable Tag, exclusive of Excusable Delay as defined in Exhibit
I.
		
	Unserviceable	  	Not meeting all OEM and AAA specified standards for airworthiness.
		
	Workscope	  	The document written by GE and approved by Customer describing the prescribed repair or approach to repair of Equipment to meet the requirements of the Repair
Specification.
		
	Workscope Planning Guide	  	The base document which provides an approach for incorporating an “on-condition” maintenance concept for the Engine with the goal of improving the Engine time between shop
visits and reducing maintenance costs, while maintaining the reliability of the Engine in service.

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

16 

 EXHIBIT B: EQUIPMENT COVERED 
 Customer will maintain a spare Engine(s) to installed Engines ratio of not less than eight percent (8%), rounded up to the next whole Engine, during the term of this Agreement. However, GE will work with
Customer if the rounding falls slightly less than 8%. 
  

																			
	 Count
	  	 ESN
	  	 Date of
delivery to
Customer
	  	 Time Since
New (TSN)
	  	 Cycles Since
New (CSN)
	  	 Time Since
Last Shop
Visit (TSLV)
	  	 Cycles Since
Last Shop
Visit (CSLV)
	  	 Date of last
Shop Visit
	  	 [*]
	  	 [*]

	 1
	  	xxx-xxx	  	02/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 2
	  	xxx-xxx	  	02/21/2008	  	0	  	0	  	0	  	0	  	N/A	  	CIT	  	[*]
	 3
	  	xxx-xxx	  	02/21/2008	  	0	  	0	  	0	  	0	  	N/A	  	CIT	  	[*]
	 4
	  	xxx-xxx	  	04/01/2008	  	0	  	0	  	0	  	0	  	N/A	  	CIT	  	[*]
	 5
	  	xxx-xxx	  	04/01/2008	  	0	  	0	  	0	  	0	  	N/A	  	CIT	  	[*]
	 6
	  	xxx-xxx	  	05/01/2008	  	0	  	0	  	0	  	0	  	N/A	  	CIT	  	[*]
	 7
	  	xxx-xxx	  	05/01/2008	  	0	  	0	  	0	  	0	  	N/A	  	CIT	  	[*]
	 8
	  	xxx-xxx	  	09/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 9
	  	xxx-xxx	  	09/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 10
	  	xxx-xxx	  	11/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 11
	  	xxx-xxx	  	11/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 12
	  	xxx-xxx	  	10/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 13
	  	xxx-xxx	  	10/01/2008	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 14
	  	xxx-xxx	  	01/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 15
	  	xxx-xxx	  	08/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 16
	  	xxx-xxx	  	08/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 17
	  	xxx-xxx	  	09/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 18
	  	xxx-xxx	  	09/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 19
	  	xxx-xxx	  	10/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 20
	  	xxx-xxx	  	10/01/2009	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 21
	  	xxx-xxx	  	01/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 22
	  	xxx-xxx	  	01/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 23
	  	xxx-xxx	  	01/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 24
	  	xxx-xxx	  	01/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 25
	  	xxx-xxx	  	02/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 26
	  	xxx-xxx	  	02/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 27
	  	xxx-xxx	  	02/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 28
	  	xxx-xxx	  	02/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 29
	  	xxx-xxx	  	04/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 30
	  	xxx-xxx	  	04/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 31
	  	xxx-xxx	  	04/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 32
	  	xxx-xxx	  	04/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 33
	  	xxx-xxx	  	05/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 34
	  	xxx-xxx	  	05/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 35
	  	xxx-xxx	  	05/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 36
	  	xxx-xxx	  	05/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 37
	  	xxx-xxx	  	05/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 38
	  	xxx-xxx	  	06/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 39
	  	xxx-xxx	  	06/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 40
	  	xxx-xxx	  	07/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 41
	  	xxx-xxx	  	07/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 42
	  	xxx-xxx	  	08/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 43
	  	xxx-xxx	  	08/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

17 

																			
	44	  	xxx-xxx	  	10/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 45
	  	xxx-xxx	  	10/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 46
	  	xxx-xxx	  	11/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 47
	  	xxx-xxx	  	11/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 48
	  	xxx-xxx	  	11/01/2010	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 49
	  	xxx-xxx	  	01/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 50
	  	xxx-xxx	  	01/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 51
	  	xxx-xxx	  	01/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 52
	  	xxx-xxx	  	01/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 53
	  	xxx-xxx	  	02/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 54
	  	xxx-xxx	  	02/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 55
	  	xxx-xxx	  	02/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 56
	  	xxx-xxx	  	02/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 57
	  	xxx-xxx	  	03/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 58
	  	xxx-xxx	  	03/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 59
	  	xxx-xxx	  	04/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 60
	  	xxx-xxx	  	04/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 61
	  	xxx-xxx	  	04/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 62
	  	xxx-xxx	  	04/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 63
	  	xxx-xxx	  	04/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 64
	  	xxx-xxx	  	05/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 65
	  	xxx-xxx	  	05/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 66
	  	xxx-xxx	  	07/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 67
	  	xxx-xxx	  	07/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 68
	  	xxx-xxx	  	08/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 69
	  	xxx-xxx	  	08/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 70
	  	xxx-xxx	  	09/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 71
	  	xxx-xxx	  	09/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 72
	  	xxx-xxx	  	09/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 73
	  	xxx-xxx	  	09/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 74
	  	xxx-xxx	  	10/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 75
	  	xxx-xxx	  	10/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 76
	  	xxx-xxx	  	10/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 77
	  	xxx-xxx	  	11/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 78
	  	xxx-xxx	  	11/01/2011	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 79
	  	xxx-xxx	  	01/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 80
	  	xxx-xxx	  	01/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 81
	  	xxx-xxx	  	01/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 82
	  	xxx-xxx	  	02/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 83
	  	xxx-xxx	  	02/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 84
	  	xxx-xxx	  	03/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 85
	  	xxx-xxx	  	03/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 86
	  	xxx-xxx	  	04/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 87
	  	xxx-xxx	  	04/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 88
	  	xxx-xxx	  	05/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 89
	  	xxx-xxx	  	05/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 90
	  	xxx-xxx	  	06/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 91
	  	xxx-xxx	  	06/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 92
	  	xxx-xxx	  	06/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 93
	  	xxx-xxx	  	06/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 94
	  	xxx-xxx	  	07/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 95
	  	xxx-xxx	  	07/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 96
	  	xxx-xxx	  	07/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 97
	  	xxx-xxx	  	08/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 98
	  	xxx-xxx	  	08/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 99
	  	xxx-xxx	  	09/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 100
	  	xxx-xxx	  	09/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 101
	  	xxx-xxx	  	10/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 102
	  	xxx-xxx	  	10/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 103
	  	xxx-xxx	  	11/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	

  

					
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18 

																			
	104	  	xxx-xxx	  	11/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 105
	  	xxx-xxx	  	12/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 106
	  	xxx-xxx	  	12/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 107
	  	xxx-xxx	  	12/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	
	 108
	  	xxx-xxx	  	12/01/2012	  	0	  	0	  	0	  	0	  	N/A	  		  	

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

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19 

 EXHIBIT C: ADDITION OF ENGINES 
 Section 1: For Engines that have not undergone an Engine shop visit (including New Engines) 
 New Engines are Engines that (a) have not undergone a shop visit, (b) have less than 100 EFH TSN and (c) which contain only OEM approved parts and OEM approved repairs. Such New Engines
will enter the Rate Per EFH Program without requiring a Qualifying Shop Visit. 
 Process for Adding Engines 

 

	1.	Customer will provide Engine serial number, aircraft tail number, previous operator, current owner, TSN, TSLV, CSN, CSLV, historic derate information together with such
other reasonable data as GE may request (to the extent available) and thrust rating to be used for the added Engine(s). 

  

	2.	GE will review all of the Engine data set forth above and will calculate the TSN to CSN ratio and take-off derate (assumed to be zero % if not provided) for such
Engine. 

  

	3.	The resulting TSN to CSN ratio (expressed as an EFH to cycle ratio) and take-off derate information will be compared to the Base point (in effect immediately prior to
the date such Engine is added to the Rate Per EFH program) of the TSV Rate Per EFH Severity Matrix to determine the adjusted Rate Per EFH for such Engine. Such adjusted Rate Per EFH will be multiplied by the EFH incurred prior to the addition of the
Engine into the Rate Per EFH program and paid by Customer to GE at the next Shop Visit. 

  

	4.	The Parties will amend Exhibit B accordingly as mutually agreed. 

 Section 2: For Engines that have undergone a shop visit 
 Process
for Adding Engines 
  

	1.	Customer will provide Engine serial number, aircraft tail number, previous operator, current owner, TSN, TSLV, CSN, CSLV, historic derate information together with such
other reasonable data as GE may request (to the extent available) and thrust rating to be used for the added Engine(s). Customer will provide additional reasonable information as requested. 

 

	2.	Unless waived by GE based on an evaluation of operating parameters of the Engine being added and other business considerations, GE will perform or Customer will have
performed at a GE approved repair facility a Qualifying Shop Visit. 

  

	3.	The Parties will amend Exhibit B accordingly. 

  

	4.	If an engine proposed to be added hereunder has had a heavy maintenance shop visit performed by a GE repair facility within one hundred hours prior to the proposed
inclusion, it will be added without the requirement for any further Qualifying Shop Visit provided proper documentation and inspection (by GE) has occurred verifying that a Qualifying Shop Visit is not required. 

Section 3 – [*] 
 [*]

  

					
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20 

 EXHIBIT D: REMOVAL OF ENGINES 
 Section 1: All Engines – Conditions For Removal 
 Customer may remove Engines from
this Agreement upon advance written notice, if Customer is no longer operating the Equipment and is no longer responsible for maintenance of the Equipment for the following reasons only: 

 

	1.	Bona fide sale or other bona fide transfer to an unaffiliated third party 

  

	2.	Return to Lessor; 

  

	3.	If GE has reasonably determined the Engine to be BER. 

 [*] 
 Section 2: [*] 
 [*] 
 Section 3: [*] 
 [*] 
 Section 4: Rate Per EFH Adjustment – Remainder of the Fleet 

GE will evaluate the effect of any Engine’s removal on the Rate Per EFH and the parties will agree on appropriate adjustments to such Rate Per EFH
(and the Monthly Rate Per EFH payment) accordingly. Such adjusted Rate Per EFH and any adjusted Monthly Rate Per EFH will be mutually agreed between GE and Customer and thereafter will be incorporated into the Agreement by way of amendment. Such
adjusted Rate Per EFH will take into consideration the effect of such removal on the fleet size, age and condition of the remaining Engines (for example, the nature and extent of the Services to be provided, Engine hardware configuration and number
of repairs performed). Customer will pay the Rate Per EFH, as adjusted for such removal, for all EFH incurred by all Engines from the date of the Engine removal. 

  

					
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21 

 Exhibit E – PRICING (Unless otherwise stated herein, all rates and prices set forth in this Exhibit
E are stated in 2006 U.S. Dollars) 
 E-1A. A320 RATE PER EFH 

 

			
	[*]	  	Rate Per EFH
		  	[*]
		
	[*]	  	

 E-2A. A320 Rate Per EFH Operating Parameters & Rate Adjustment (The Rate Per EFH is predicated on the
parameters set forth below). 
  

									
	[*]	  	[*]	  	[*]	  	[*]	  	[*]
		  		  	[*]	  		  	

 E-1B. [*] 
  

			
	[*]	  	Rate Per EFH
		  	[*]
	[*]	  	

 E-2B. A319 Rate Per EFH Operating Parameters & Rate Adjustment (The Rate Per EFH is predicated on the
parameters set forth below). 
  

									
	 Engines
 Delivered in
accordance with the Delivery Schedule set forth in Exhibit B
	  	 Utilization:
 2843 Average
EFH Per Year per Aircraft
	  	[*]	  	Take-Off Derate:
 17 % at a
thrust
rating of 23500 lbs
	  	LLP Minimum
Build: 12000 Cycles

		  		  	[*]	  		  	

 The rate for Engines which incur flight hours while installed on both an A320 and an A319 will be apportioned according
to the hours incurred at each thrust level. 
 [*] 
 E-3 [*] 
 [*] 

  

					
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22 

 Exhibit E-4 – Rate Per EFH Sensitivity Matrix – to be Provided by GE. 

 

	*	[Two pages have been omitted in accordance with a request for confidential treatment.] 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

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23 

 E- 5 [*] 
 [*] 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

24 

 Exhibit E- 6 – [*] 
 [*] 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

25 

 Exhibit E- 7 – [*]: 
 [*] 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

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26 

 Exhibit E-8 – Service Credits 

[*] 
 The above issued credits
may only be applied by Customer towards the purchase of CFM56-5 initial provisioning equipment. 
 Such credit amounts are not subject to
escalation and are subject to adjustment for any change in the operating parameters (including number and delivery dates of Engines) set forth above. However, if after purchasing the required amount of initial provisioning equipment, Avianca has not
used all of the credits, the remaining credits may be used as a credit for any invoices issued by GE under this Agreement. Customer may carry over any unused credits issued in any year, however, all credits must be applied by the end of the term of
this Agreement. For the avoidance of doubt, unused credit amounts outstanding at the end of the term of the Agreement will be canceled. 
 In
addition, GE shall issue to Customer spare Engine Service credits, in the amounts set forth below: 
 [*]. 

  

					
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27 

 EXHIBIT F – Supplemental Work ON-WING SUPPORTSM –
FIELD SERVICE TECHNICAL AND REPAIR SUPPORT RATES) 
 GE On Wing
Support, Inc., will provide on wing support technicians, along with special tooling, to perform flight-line services, on wing and off wing inspection, maintenance, and repair of Engines as specified in a mutually executed workorder by Customer. Such
Engine support services may be provided, as designated by Customer and agreed by service provider at Customer’s facilities or at repair facilities owned by GE On Wing Support, Inc. or its affiliates. All Services provided shall be in accordance
with its standard commercial quality control policies, procedures, and practices. A turn-time estimate for each workscope for acceptance by Customer prior to beginning of work will be provided. 

FIXED WORKSCOPE PRICING 
 [*] 
 Other pricing applicable for Engine maintenance provided by GE On Wing Support, Inc

  

	A.	Workscope Pricing and Deployment 

  

	 	1)	If additional workscopes not listed in the fixed price workscope schedule are required, they will be priced and quoted prior to beginning of work. The fixed rate
workscope schedule pricing covers all technician repair activity, preparation and deprep requiring normal manpower and tooling in normal work conditions. Reasonable additional charges may apply for unusual engine or work conditions.

 [*] 
  

	B.	Material and Subcontractor 

GE On Wing Support, Inc. furnished material or subcontracted services required for repair of Customer’s equipment at the direction of
Customer shall be charged at acquisition cost plus a ten percent (10%) fee. 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

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28 

 EXHIBIT G – LINE REPLACEABLE UNITS 
 [*] 

  

					
	RATE PER EFH	  	GE and AVIANCA PROPRIETARY INFORMATION	  	

 Subject to restrictions on the cover or first page 

29 

			
	CFM56-5 LRU Components	  	 ATA Chapter

	Electronic Control Unit	  	73-2
	Hydromechanical Fuel Control	  	73-2
	Fuel Pump	  	73-1
	Fuel Return Valve	  	73-1
	HPTCC Valve	  	75-2
	Air Valve LPTACC Module	  	75-2
	N2 Speed Sensor	  	77-1
	IDG Oil Cooler	  	73-1
	Transfer Gearbox	  	72-6
	VSV Actuator	  	75-3
	Bleed Valve Fuel (Hyd) Gear Motor	  	75-3
	Fuel Flow Transmitter	  	73-3
	Ignition Exciter	  	74-1
	Master Ballscrew Actuator Assembly	  	75-3
	Transient Bleed Air Valve	  	75-2
	No. 1 Bearing Vibration Sensor	  	77-3
	T12 Temperature Sensor	  	73-2
	Lubrication Unit	  	79-2
	Alternator stator	  	73-2
	T25 Temperature Sensor (CIT)	  	73-2
	Burner Modulating Valve	  	73-1
	Ballscrew Actuator Assembly	  	75-3
	Ignition Lead Assembly	  	74-2
	Oil/Fuel Heat Exchanger	  	79-2
	T5 Temperature Sensor	  	77-2
	Oil Tank	  	79-1
	Servo Fuel Heater	  	73-1
	T3 Sensor Compressor Outlet Temperature	  	77-2
	T495 Thermocouple Wiring Harness	  	77-2
	Clogging Indicator Transmitter	  	79-2
	HPTCC Thermocouple	  	73-2
	Bleed Valve Stop Mechanism	  	75-3
	Alternating Current Generator (Rotor)	  	73-2
	Electrical Harness (Jx)	  	73-2
	N1 Speed Sensor	  	77-1
	Fuel Nozzles	  	73-1
	Oil Temperature Sensor	  	79-3
	P25 Sensor Assembly	  	72-0
	Air Turbine Engine Starter	  	80-1
	4.0 Inch Diameter Starter Valve Assembly	  	80-1

  

			
	Optional Line Replaceable Units*	  	ATA Chapter
	Integrated Drive Generator & Adapter	  	24-1
	Hydraulic Pump	  	29-1
	Valve-Bleed Press, Reg	  	36-1
	HP Regulator Valve	  	36-1
	Valve – I.P, Check	  	36-1

  

	*	Customer has until September 30, 2008 to elect coverage of these parts. 

  

					
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30 

 EXHIBIT H – Warranty 
 H-1 – Rate Per EFH Services Warranty 
 [*] 

H- 2 – Supplemental Work Warranty 

[*] 
 H -3 – [*] 

[*] 

  

					
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31 

 EXHIBIT I GENERAL TERMS AND CONDITIONS 
 1.0 [*] 
 1.1 [*]. 
 [*] 
 Definition. For the purpose of this Article 1, the term “GE” is deemed to
include GE and its parent and affiliated companies, the subcontractors and suppliers of any Services furnished hereunder, and the directors, officers, employees, agents and representatives of each. 

2.0 EXCUSABLE DELAY 
 Excusable
Delay. Either Party will be excused from, and will not be liable for, any delay in performance or failure to perform hereunder (except for the obligation to pay money or credit or debit an account which will not be excused hereunder), and will
not be deemed to be in default for any delay in or failure of performance hereunder due to causes beyond its reasonable control. Such causes will be conclusively deemed to include, but not be limited to, acts of God, acts (or failure to act) of the
other Party, acts (or failure to act) of civil or military authority, government priorities, fires, strikes, labor disputes, work stoppage, floods and other natural catastrophe(s), epidemics, war (declared or undeclared), riot, delays in
transportation or inability to obtain on a timely basis necessary labor, materials or components. In the event of any such delay, the time of performance will be extended for a period equal to the time lost due to the delay. 

2.2 Continuing Obligations. Section 2.1 will not, however, relieve either Party from using its commercially reasonable efforts to avoid or
remove such causes of delay and continue performance with reasonable dispatch when such causes are removed. During the period of an excusable delay, GE will have the right to invoice Customer for Services performed, and Customer will pay all such
invoices net thirty (30) Days. 
 2.3 Extended Delay Termination. If delay resulting from any of the foregoing causes extends for
more than six (6) months and the Parties have not agreed upon a revised basis for continuing the Services, including any adjustment of the price, then either Party, upon thirty (30) Days written notice to the other, may terminate the
performance of Services with respect to the Equipment for which Services were delayed. 
 3.0 NOTICES 

3.1 Acknowledgment. All notices required or permitted under this Agreement will be in writing and will be delivered personally, via first class
return receipt requested mail, by facsimile, by courier service, or by express mail, addressed as follows, or

 
to such other address as either Party may designate by notice to the other Party from time to time: 
  

			
	GE:	  	Customer:
		
	GE Engine Services, Inc.	  	 Aerovias del
 Continente
Americano
 S.A.

		
	GE Address	  	 Centro Administrativo,
 Avenida
El Dorado,
 Bogota, Colombia

		
	Attn:	  	 Attn: Secretary
 General, Elisa
Murgas
 de Moreno

		
	Phone:	  	 Phone: (57) 1 457 8662
 ext.
2522

		
	Fax:             	  	Fax: (57) 1 4141 7523
		
	 Copy to: Senior
 Counsel - GE
Engine
 Services Inc., MD F-
 125,
Cincinnati, Ohio
 45215
	  	

 3.2 Effect of Notices. Notices will be effective and will be deemed to have been given to (or “received
by”) the recipient: (A) upon delivery, if sent by courier, express mail, or delivered personally; (B) on the next business day following receipt, if sent by facsimile; and (C) on the fifth (5th) day after posting (or on
actual receipt, if earlier) in the case of a letter sent prepaid first class mail. 
 4.0 TAXES AND OTHER 

4.1 Taxes, Duties or Charges. In addition to the price for the Services, Customer agrees to pay, upon demand (including a reasonably detailed
accounting), all taxes (including, without limitation, sales, use, excise, turnover or value added taxes), duties, fees, charges or assessments of any nature (but excluding any taxes measured by the income or sales of GE or any such tax or
substitution thereof) (“Taxes”) assessed or levied on the parts, materials or Services provided under this Agreement. 
 4.2 Right
To Protest/Refund. If claim is made against GE for any such Taxes, GE will immediately notify Customer and, if requested by Customer, GE will not pay except under protest, and if payment be made, GE will use all reasonable efforts to obtain a
refund thereof. If all or any part of any such Taxes be refunded, GE will repay to Customer such part thereof as Customer will have paid, together with any interest refunded. Customer will pay to GE, upon demand

 

  

					
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32 

 
(including a reasonably detailed accounting), all expenses (including penalties, interest and attorney’s fees) incurred by GE in protesting payment and in endeavoring to obtain such refund.

 4.3 Withholdings. All payments by Customer to GE under this Agreement will be free of all withholdings of any nature whatsoever except
to the extent otherwise required by law, and if any such withholding is so required, Customer will pay an additional amount such that after the deduction of all amounts required to be withheld, the net amount received by GE will equal the amount
that GE would have received if such withholding had not been required. 
 5.0 DISPUTE RESOLUTION, ARBITRATION 

5.1 [*] 
 5.2 Exception. Either
party may at any time, without inconsistency with this Article, seek from a court of competent jurisdiction any equitable, interim, or provisional relief to avoid irreparable harm or injury. This Article will not apply to and will not bar litigation
regarding claims related to a party’s proprietary or intellectual property rights, not will this Article be construed to modify or displace the ability of the Parties to effectuate any termination contemplated in Article 13 of the Agreement. In
addition, Customer may obtain services from another vendor if GE fails or refuses to provide Services hereunder in a timely fashion for reasons other than Customer’s default under the Agreement. 

6.0 NONDISCLOSURE OF PROPRIETARY DATA 

6.1 General. Unless otherwise specifically agreed upon in a written proprietary information agreement, any knowledge or information which one
Party has disclosed or may hereafter disclose to the other incident to the Service of Engines will be deemed to be confidential or proprietary information and, accordingly, shall not be disclosed without the prior written consent of the disclosing
Party. However, if any proprietary information or data is disclosed or received under this Agreement, it may be disclosed for purposes of this Agreement, on a need to know basis, to the other Party’s: corporate parent, affiliate, or subsidiary
(as presently or hereafter constituted) and their directors, officers, agents and employees; engineering service provider; or consultants provided that such entities, persons, service providers or consultant are subject to obligations of
confidentiality substantially similar to the terms hereunder. 
 6.2 Non-Disclosure. The existence of this Agreement and its general
purpose may not be stated to others by either of the Parties without approval from the other, except, that the terms of this Agreement and any knowledge or information which either Party may disclose to the other with respect to pricing, design,
manufacture, sale, use, repair, overhaul or Service of Engines will be deemed to be proprietary information, and will be held in confidence. Such information will not be reproduced, used or

 
disclosed to others without the disclosing Party’s prior written consent, except to the extent required by government agencies and courts for official purposes. Disclosure to such government
agencies and courts will be made only (a) upon thirty (30) Days advance written notice to the disclosing Party of such disclosure, so as to provide the disclosing Party the ability to obtain appropriate protective orders, and (b) with
a suitable restrictive legend limiting further disclosure. 
 6.3 Exceptions. The preceding Section 6.2 will not apply to
information which (a) is or becomes part of the general public knowledge or literature otherwise than as a result of breach of Customer’s obligations hereunder, or (b) was, as shown by written records, known to the non-disclosing
Party prior to receipt from the disclosing Party, (c) is disclosed without restriction to the non-disclosing Party by a third party having the right to do so or (d) is required to be disclosed by law or court order, subject to the notice
requirements set forth in Article 6.2. 
 6.4 Intellectual Property. Nothing contained in this Agreement will convey to either Party the
right to use the trademarks of the other, or convey or grant to Customer any license under any patent owned or controlled by GE. 
 7.0 [*]

 7.1 [*] 
 7.2 [*] 

7.3 [*] 
 7.4 [*] 

8.0 GENERAL PROVISIONS 
 8.1 [*]

 8.2 Governing Law, Waiver of Immunity. The Agreement will be interpreted and applied in accordance with the substantive laws of the
State of New York, without giving effect to its choice of law or conflict of law provisions, rules or procedures (except to the extent that the validity, perfection or creation of any lien or security interest hereunder and the exercise of rights or
remedies with respect of such lien or security interest for a particular item of equipment are governed by the laws of a jurisdiction other than New York). With respect to any Customer who is incorporated or based outside the United States, to the
extent that such Customer or any of its property becomes entitled at any time to any immunity on the grounds of sovereignty or otherwise from any legal action, suit or proceeding of any nature, Customer hereby irrevocably waives the application of
such immunity and particularly, the U.S. Foreign Sovereign Immunities Act, 28 U.S.C. 1602, et. seq., insofar as such immunity relates to Customer’s rights and obligations in connection with this Agreement.

 

  

					
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33 

 8.3 Savings Clause. If any portion of this Agreement will be determined to be a violation of or
contrary to any controlling law, rule or regulation issued by a court of competent jurisdiction, then that portion will be unenforceable in such jurisdiction. However, the balance of this Agreement will remain in full force and effect. 

8.4 Beneficiaries. Except as herein expressly provided to the contrary, the provisions of this Agreement are for the Parties’ mutual benefit
and not for the benefit of any third party. 
 8.5 Controlling Language. The English language will be used in the interpretation and
performance of this Agreement. All correspondence and documentation arising out of or connected with this Agreement and any related purchase order(s), including Engine records and Engine logs, will be in the English language. 

8.6 Non-Waiver of Rights and Remedies. Any failure or delay in the exercise of rights or remedies hereunder will not operate to waive or impair
such rights or remedies. Any waiver given will not be construed to require future or further waivers. 
 8.7 Titles/Subtitles. The titles
and subtitles given to the sections of the Agreement are for convenience. They do not limit or restrict the context of the article or section to which they relate. 
 8.8 Currency Judgment. This is an international transaction in which the specification of United States Dollars is of the essence. No payments required to be made under this Agreement will be
discharged by payments in any currency other than United States Dollars, whether pursuant to a judgment, arbitration award or otherwise. 
 8.9
No Agency Fees. Customer represents and warrants that no officer, employee, representative or agent of Customer has been or will be paid a fee or otherwise has received or will receive any personal compensation or consideration by or from GE
in connection with the obtaining, arranging or negotiation of this Agreement or other documents entered into or executed in connection herewith. 
 8.10 On-Site Representative. Subject to the following conditions, GE agrees to permit one Designated Representative, from time to time during the term of this Agreement, to enter onto its premises
at the Designated Repair Station for the purpose of supporting the Services on Engines. GE will furnish such Designated Representative the use of a non-exclusive workspace, including the use of a local telephone line and parking accommodations.
Costs incurred by such Designated Representative, including long distance telephone charges, fax or computer charges will be the responsibility of Customer, and if charged to GE in the first instance, will be invoiced to Customer.

 8.11 No Agency. Nothing in this Agreement will be interpreted or construed to create a partnership,
agency or joint venture between GE and Customer. 
 8.12 Entire Agreement. This Agreement, together with all Exhibits , contains and
constitutes the entire understanding and agreement between the Parties hereto respecting the subject matter hereof, and supersedes and cancels all previous negotiations, agreements, representations and writings in connection herewith. This Agreement
may not be released, discharged, abandoned, supplemented, modified or waived, in whole or in part, in any manner, orally or otherwise, except by a writing of concurrent or subsequent date signed and delivered by an authorized officer or
representative of each of the Parties hereto making specific reference to this Agreement and the provisions hereof being released, discharged, abandoned, supplemented, modified or waived. 
 8.13 Counterparts. This Agreement may be executed in one or more counterparts, all of which counterparts will be treated as the same binding agreement, which will be effective as of the date set
forth on the first page hereof, upon execution and delivery by each Party hereto to the other Party of one or more such counterparts. 
 8.14
Governmental Authorization. Customer will be the importer and/or exporter of record and will be responsible for timely obtaining any import license, export license, exchange permit or other required governmental authorization relating to the
Equipment. At Customer’s request and expense, GE will assist Customer in its application for any required U.S. export licenses. GE will not be liable if any authorization is not renewed or is delayed, denied, revoked or restricted, and Customer
will not thereby be relieved of its obligation to pay for Services performed by GE. All transported Equipment will be subject to the U.S. Export Administration Regulations and/or International Traffic in Arms Regulations. Customer agrees not to
dispose of U.S. origin items provided by GE other than in and to the country of ultimate destination and/or as identified in an approved government license or authorization, except as said laws and regulations may permit. 

8.15 Time. Time is of the essence with respect to the performance of each party’s obligations under this agreement.

 

  

					
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34 

 Exhibit J – Warranty and Guarantee Assignment Letter 

(Customer Letterhead) 

(Date) 
 (Name and Address of Original Engine
Manufacturer) 
 Attn: 
  

	Re:	Assignment of Third Party Warranty and Guarantees 

 Dear (Sir/Madam): 
 (Customer) and the (Original Engine Manufacturer) entered into Agreement
Number              dated             , 20    , wherein (Customer) agreed to purchase a specified number of
            aircraft engines and (Original Engine Manufacturer) agreed to provide certain warranties and guarantees with regard to said engines to (Customer). 

(Customer) and GE Engine Services, Inc. have entered into a separate engine maintenance agreement Number
             dated             20    , (“Maintenance Agreement”) for the maintenance, repair and
overhaul of said engines. The Maintenance Agreement specifies that (Customer) shall, during the term of the Agreement, assign to GE Engine Services, Inc. the benefit of all warranties and certain guarantees applicable during the Term of the
Agreement to the engines covered by the Maintenance Agreement only to the extent that they relate to the repair of the Engines. The guarantees to be assigned are: shop visit rate guarantee, exhaust gas temperature guarantee, extended new module and
engine guarantee, extended ultimate life guarantee, extended campaign change guarantee, extended new parts guarantee, and vendor interface warranty. 
 This letter serves as official notification: 1) to (Original Engine Manufacturer) of Customer’s assignment of the applicable warranties and guarantees under the engine purchase agreement; and 2) to
GE Engine Services, Inc. of (Customer)’s fulfillment of this obligation under the Maintenance Agreement. 
 (Original Engine Manufacturer),
please indicate your concurrence with said assignment by signing in the space provided below and returning a copy of this letter to the undersigned. 
 (Signature Block) 

  

					
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35EX-10.17

 Exhibit 10.17 
 Note: Certain portions have been omitted from this Agreement in accordance with a request for confidential treatment submitted to the Securities and Exchange Commission. Omitted information has been
replaced with an asterisk. Omitted information has been filed separately with the Securities and Exchange Commission. 
  

 
  
  

General 
 Terms

 Agreement 
 No. CFM-1-2887169891 
  

 
 PROPRIETARY INFORMATION NOTICE The
information contained in this document is Proprietary Information and is disclosed in confidence. It is the property of the parties and shall not be used, disclosed to others, or reproduced without the express written consent of both parties. If
consent is given for reproduction in whole or in part, this notice and the notice set forth on each page of this document shall appear on any such reproduction. Export control laws may also control the information contained in this document.
Unauthorized export or re-export is prohibited. 

 GENERAL TERMS AGREEMENT NO. CFM-1-2887169891 

 

 Table of Contents 

 

									
	—	 	Agreement	    		  		  	
			
		 	SECTION I - DEFINITIONS	  	
			
		 	SECTION II - TERMS AND CONDITIONS	  	
					
		 	ARTICLE 1	    	-	  	PRODUCTS	  	
		 	ARTICLE 2	    	-	  	PRODUCT PRICES	  	
		 	ARTICLE 3	    	-	  	PRODUCT ORDER PLACEMENT	  	
		 	ARTICLE 4	    	-	  	DELIVERY, TITLE, TRANSPORTATION, RISK OF LOSS, PACKAGING OF PRODUCTS	  	
		 	ARTICLE 5	    	-	  	[*]	  	
		 	ARTICLE 6	    	-	  	TAXES AND DUTIES	  	
		 	ARTICLE 7	    	-	  	[*]	  	
		 	ARTICLE 8	    	-	  	EXCUSABLE DELAY	  	
		 	ARTICLE 9	    	-	  	[*]	  	
		 	ARTICLE 10	    	-	  	DATA	  	
		 	ARTICLE 11	    	-	  	 LIMITATION OF LIABILITY
	  	
		 	ARTICLE 12	    	-	  	GOVERNMENT AUTHORIZATION, EXPORT SHIPMENT	  	
		 	ARTICLE 13	    	-	  	PERSONAL DATA PROTECTION	  	
		 	ARTICLE 14	    	-	  	NOTICES	  	
		 	ARTICLE 15	    	-	  	MISCELLANEOUS	  	
			
	—	 	Exhibit A - [*]	  	
					
		 	SECTION I	    	-	  	[*]	  	
		 	SECTION II	    	-	  	GENERAL CONDITIONS	  	
			
	—	 	Exhibit B-1 - Product Support Plan for CFM56-5B Engines	  	
					
		 	SECTION I	    	-	  	SPARE PARTS PROVISIONING	  	
		 	SECTION II	    	-	  	[*]	  	
		 	SECTION III	    	-	  	[*]	  	
		 	SECTION IV	    	-	  	CUSTOMER SUPPORT AND SERVICE	  	
		 	SECTION V	    	-	  	ENGINEERING SUPPORT	  	
		 	SECTION VI	    	-	  	PERFORMANCE TREND MONITORING	  	
		 	SECTION VII	    	-	  	GENERAL CONDITIONS - PRODUCT SUPPORT PLAN	  	
			
	—	 	Exhibit B-2 - Product Support Plan for LEAP-1A Engines	  	
					
		 	SECTION I	    	-	  	SPARE PARTS PROVISIONING	  	
		 	SECTION II	    	-	  	TECHNICAL PUBLICATIONS AND DATA	  	
		 	SECTION III	    	-	  	TECHNICAL TRAINING	  	
		 	SECTION IV	    	-	  	CUSTOMER SUPPORT AND SERVICE	  	

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-1-2887169891 

 

							
		 	SECTION V	    	-	  	ENGINEERING SUPPORT
		 	SECTION VI	    	-	  	PERFORMANCE TREND MONITORING
		 	SECTION VII	    	-	  	LEAP-1A CONTROLS AND ACCESSORIES SUPPLIERS SUPPORT
		 	SECTION VIII	    	-	  	GENERAL CONDITIONS - PRODUCT SUPPORT PLAN
		
	—	 	Exhibit C - [*]
	—	 	Exhibit D - [*]
	—	 	Exhibit E - Airline Affiliates List

 [*] 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-1-2887169891 

 

 THIS GENERAL TERMS AGREEMENT NO. CFM-1-2887169891 (this
“Agreement”), dated as of the 6th day of
February, 2013, by and between CFM International, Inc. (“CFM”),a corporation organized under the laws of the State of Delaware, U.S.A., and jointly owned by General Electric Company (“GE”) and Snecma
(“SNECMA”) and AviancaTaca Holding S.A., a company duly organized under the laws of Panama having a principal place of business at Av. Calle 26 No. 59-15, Bogotá D.C., Colombia (individually, a
“Party”; collectively, the “Parties”). 
 WITNESSETH 

WHEREAS, Airline has acquired, or is in the process of acquiring a certain number of aircraft equipped with installed Engines (as defined below),
and 
 WHEREAS, CFM and Airline desire to enter into this Agreement to establish the terms and conditions governing the sale by CFM [*],
and 
 NOW, THEREFORE, in consideration of the mutual covenants herein contained, the Parties agree as follows. Defined terms used in
this Agreement shall have the meanings specified in Section I (“Definitions”) or as otherwise ascribed to them in this Agreement. 
 SECTION I - DEFINITIONS 
 These definitions shall apply for all purposes of this
Agreement unless the context otherwise requires. 
 “Aircraft” means the aircraft on which the Engine(s) listed in the
applicable Letter Agreement to this Agreement is (are) installed. 
 “Agreement” means this General Terms Agreement (together
with all exhibits, Letter Agreements and attachments) between CFM and Airline. 
 “Airline” means AviancaTaca Holding, S.A. and
its Airline Affiliates (as defined below). The term Airline also shall include the purchaser of new aircraft powered by the Engines who has purchased such Aircraft in a sale/ leaseback transaction for lease to and operation by AviancaTaca Holdings,
S.A. or an Airline Affiliate. 
 “Airline Affiliate” means any legal entity that is a direct or indirect subsidiary or
affiliate of Airline that (i) operates Engines and Spare Engines covered under this Agreement, (ii) is, and continues to be subject to the direct or indirect control of Airline by means of Airline or a subsidiary or affiliate of Airline
holding an equity interest of at least 25% of the total equity in such legal entity, and (iii) for which Airline or a subsidiary or affiliate of Airline exercises management and operational control. If the national laws governing any such legal
entity permit Airline to hold an equity interest that is less than 25% of the total equity in that legal entity, then such legal entity nonetheless will be considered an Airline affiliate if the maximum permitted equity is held by Airline and if the
conditions set forth in subclauses (i) and (iii) above also are 

  
  

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met. The list of Airline Affiliates at the time of signature of this Agreement is contained in Exhibit E. Any other legal entity that fulfills the requirements established in the current
definition will be automatically considered an Airline Affiliate upon written notification from Airline to CFM provided, however, that CFM or its affiliates are not prohibited from doing business with such legal entity. 

“Airworthiness Directive” means a requirement for the inspection, repair or modification of the Engine or any portion thereof as issued
by the Federal Aviation Administration of the United States Department of Transportation (“FAA”) and/or the European Aviation Safety Agency (“EASA”), or an airworthiness authority of Columbia Costa Rica, El
Salvador, Peru, or other nation that has regulatory authority over Engines operated by Airline or Airline Affiliate 
 “ATA”
means the Air Transport Association of America. 
 “AviancaTaca” means AviancaTaca Holdings S.A. 

“Controls and Accessories” means mechanical, electrical and/or hydraulic units mounted on the external portion of an Engine that are
used to control the Engine’s operation or to monitor various Engine parameters. Examples include pumps, actuators, valves, sensors, electronic control units, and coolers. Controls and Accessories are those items contained in ATA groups 73, 74,
75, 77, 79 and 80. 
 “Controls and Accessories Supplier” means a manufacturer who supplies one or more Controls or Accessories
to CFM for delivery on Engines and Spare Engines and thus is committed by means of that supplier relationship to provide to Airline the warranties set forth in Exhibit A, Paragraph F and the product support set forth in Exhibit B-2, Section VII.

 “Critical Influencing Parts” means a part that has a direct or indirect influence on the boundary conditions used in the FAA
and EASA-approved LLP life system model used to establish a given LLP’s Airworthiness Limitations. 
 “Data” means all
information and data of any type, form or nature (including, but not limited to, designs, drawings, blueprints, tracings, plans, models, layouts, software, specifications, technical publications, electronic transmittals, customer website data and
memoranda) which may be furnished or made available to or by Airline, or to or by CFM, directly or indirectly, as the result of this Agreement. 

“Engine” means the FAA/EASA certified Engine(s) described in the applicable Letter Agreement(s) to this Agreement or covered under this
Agreement pursuant to Article 7 hereof. 
 “Expendable Parts” means those Parts which must routinely be replaced during
inspection, repair, or maintenance, whether or not such Parts have been damaged, and other Parts which are customarily replaced at each such inspection and maintenance period such as filter inserts and other short-lived items which are not dependent
on wear out but replaced at predetermined intervals. 

  
  

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 “Failed Parts” means those Parts and Expendable Parts suffering a Failure, and
including Parts suffering Resultant Damage. 
 “Failure” means the breakage of a Part, failure to function of a Part, or damage
to a Part, rendering it not Serviceable and such breakage, failure, or damage is due to causes within CFM’s control including, but not limited to, a defect in design. Failure shall also include any defect in material or workmanship. Failure
does not include any such breakage, malfunction or damage that is due to normal wear and tear. 
 “Flight Cycle” means the
complete running of an Engine from start through any condition of flight and ending at Engine shutdown. A “touch and go landing” used during pilot training shall be considered as a “Flight Cycle.” 

“Flight Hours” means the cumulative number of airborne hours in operation of each Engine, computed from the time an aircraft leaves the
ground until it touches the ground at the end of a flight. 
 “Foreign Object Damage” means any damage to an Engine caused by
objects that are not part of the Engine and Engine optional equipment. 
 “Labor Allowance” means a CFM credit calculated by
multiplying the established labor rate by man-hours allowed for disassembly, reassembly (when applicable), and for Parts repair. If a Labor Allowance is granted for a repair, it shall not exceed the credit that would have been quoted if the Part had
not been repairable. The established labor rate means either (a) the then current labor rate mutually agreed between CFM and Airline if the work has been performed by Airline, or (b) the then current labor rate agreed between CFM and the
third party repair and overhaul shop if the work has been performed by such repair and overhaul shop. 
 “LIBOR Rate” shall
have the meaning as defined in Exhibit C hereto. 
 “Module” means a major sub-assembly of any of the Engines described in the
applicable Letter Agreements or covered under this Agreement pursuant to Article 7 hereof. 
 “Part” means only those FAA/EASA
certified Engine and Engine Module Parts which have been sold originally to Airline or any Airline Affiliate by CFM or a CFM approved supplier for commercial use. The term excludes parts that were furnished on new Engines and Modules but are
procured directly from suppliers. Such parts are covered by the supplier warranty and the CFM “Supplier Warranty Back Up”. Expendable Parts and customary short-lived items such as igniters and filter inserts also are excluded. 

“Parts Credit Allowance” means the credit granted by CFM to Airline, in connection with either a CFM-declared campaign change, service
bulletin industry support, commitment letter or the Failure of a Part, based on the price of a replacement Part at the time the Part is removed. This credit may take the form of a replacement Part at CFM’s option. 

“Part Cycles” means the total number of Flight Cycles accumulated by a Part. 

  
  

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 “Parts Repair” means the CFM recommended rework or restoration of Failed Parts to a
Serviceable condition. 
 “Part Time” means the total number of Flight Hours accumulated by a Part. 

“Performance Restoration Shop Visit” A shop visit in which, at a minimum, the combustor and high-pressure turbine are exposed and
subsequently refurbished. 
 “Product” means Spare Engines, Modules, Parts, related optional equipment, technical data and
other products offered for sale by CFM from time to time. 
 “Purchase Right Aircraft” means the twenty-one (21) A320neo
aircraft for which AviancaTaca has been granted purchase rights by Airbus Industries. 
 “Resultant Damage” means the damage
suffered by a Part in warranty because of a Failure of another Part or Expendable Part within the same Engine, provided the Part or Expendable Part causing the damage was in warranty. 
 “Serviceable” when used to describe an Engine or Part, means in an airworthy condition within the limits defined in the applicable Engine manuals, specification and/or publications by the
type certificate holder. 
 “Scrapped Parts” means those Parts determined to be un-Serviceable and not repairable by virtue of
reliability, performance or repair costs. Airline may be required to submit scrap tags or other documented evidence for such Parts. Such Parts shall be destroyed and disposed of by Airline unless requested by CFM for engineering analysis or
otherwise dispositioned, in which event CFM shall be responsible for all handling and shipping expense to return to CFM the relevant requested Parts. 
 “Spare Engine” means an Engine acquired in support of Airline’s fleet of Aircraft for use as a spare Engine when another Engine in such fleet is unavailable due to damage or is
otherwise being repaired or serviced. A Spare Engine shall be delivered with the features further specified in Attachment I-A. 

“Ultimate Life” of a Part means the approved limitation on use of a Part, in cumulative Flight Hours or Flight Cycles, which a U.S.
government authority establishes as the maximum period of allowed operational time for such Parts in Airline service when the rotating and the Critical Influencing Parts are operated in a CFM approved configuration and maintained in accordance with
applicable manuals and regulations. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-1-2887169891 

 

 SECTION II - TERMS AND CONDITIONS 
 ARTICLE 1 - PRODUCTS 
  

	A.	[*] 

  

	B.	[*] 

 Such CFM Repurchase Offer
shall not apply to any sale of a Spare Engine intended to secure sale/leaseback financing in connection therewith, provided that Airline or an Airline Affiliate is thereafter the sole operator. If CFM declines to exercise the CFM Repurchase Offer,
or if CFM fails to give notice of its decision to submit a CFM Repurchase Offer within the ten-day period or if CFM timely submits a Repurchase Offer but the offer of CFM is not accepted by Airline, or if the parties do not enter into for any reason
an acceptable purchase agreement within five (5) days after such CFM Repurchase Offer is received by Airline, then Airline may thereafter choose to sell the Spare Engine to any third party that is an airline, other aircraft operator, or entity
whose primary business is the lease of aircraft or aircraft engines. For the avoidance of doubt, such permitted third party purchaser may not be an entity whose primary business is the acquisition of the Spare Engine for brokerage to third parties
or for purposes of disassembly and sale of spare parts therefrom. 
 ARTICLE 2 - PRODUCT PRICES 

 

	A.	In General. The selling price of Products which are not specifically and separately quoted to Airline will be the respective prices which are quoted in the Spare
Parts Price Catalog, as revised from time to time (the “Spare Parts Catalog” or “Catalog”) or in CFM’s written quotation or proposal from time to time and confirmed in a Letter Agreement for the purchase of
Spare Engines or in a valid purchase order placed by Airline. CFM shall quote such prices in U.S. Dollars and Airline shall pay for Products in U.S. Dollars. All Product prices include the cost of CFM’s standard tests, inspection and commercial
packaging, and in the case of Engines, shipping stands, containers and engine covers. Transportation costs and costs resulting from special inspection, packaging, testing or other special requirements, requested by Airline, will be paid for by
Airline. CFM will advise Airline in writing ninety (90) days in advance of any changes in prices affecting the prices in the Catalog. During such ninety (90) day period, CFM shall not be obligated to accept Airline purchase orders for
quantities of spare Parts in excess of up to ninety (90) days of Airline’s normal usage beyond the effective date of the announced price change. When Airline requests Delivery of Products that is less than the turn around time quoted in
the Spared Parts Price Catalog, reasonable expedite fees may apply. 

  

	B.	Spare Engines. Spare Engine prices will be as set forth in the applicable Letter Agreement to this Agreement, subject to escalation using the appropriate CFM
Engine escalation provisions then in effect as provided in such Letter Agreement. The appropriate CFM escalation provisions will be set forth in each applicable Letter Agreement to this Agreement. If CFM is late in delivering a Spare Engine (whether
or not due to Excusable Delay), the Spare Engine price shall not escalate beyond the originally scheduled delivery date. 

  
  

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 ARTICLE 3 - PRODUCT ORDER PLACEMENT 

 

	A.	The terms and conditions set forth herein shall constitute the terms and conditions applicable to all purchase orders for Products placed by Airline and are in lieu of
and shall supersede all printed terms and conditions appearing on Airline’s purchase orders or CFM’s standard Product terms of sale or acceptance or other acknowledgment form. 

 

	B.	Airline shall place purchase orders for Products and CFM’s acknowledgment of each purchase order shall constitute acceptance thereof. CFM shall supply Products
under each purchase order placed by Airline consistent with CFM standard lead times unless otherwise agreed by the parties. 

ARTICLE 4 - DELIVERY, TITLE, TRANSPORTATION, RISK OF LOSS, PACKAGING OF PRODUCTS 

 

	A.	Shipment of Products shall be from CFM’s facility in Evendale, Ohio, Peebles, Ohio, Erlanger, Kentucky, or point of manufacture, or other facility in a nation
other than the United States at CFM’s option. 

  

	B.	Delivery of all Products shall be as follows (hereinafter, “Delivery”): 

 

	 	(i)	[*] 

  

	 	(ii)	[*] 

 CFM shall bear the risk of
loss of Products until delivered to the Delivery location described above. Upon Delivery, title to Products as well as risk of loss thereof or damage thereto shall pass to Airline. Airline shall be responsible for all risk and expense in obtaining
any required licenses and carrying out all customs formalities for the importation of goods into Colombia. CFM shall be responsible for all risk and expense in obtaining any required licenses and carryout of all customs formalities for the export of
goods hereunder imposed by all other jurisdictions and in accordance with the Article titled “Government Authorization” of this Agreement. 
  

	C.	CFM shall arrange and pay for transportation of such Products from the point of shipment described in Paragraph A of this Article until Delivery in accordance with
Paragraph B of this Article. 

  

	D.	 Notwithstanding that Delivery of Products shall be as set forth in Paragraph B of this Article, Airline shall arrange for transportation of such
Products from the point of shipment described in Paragraph A of this Article until Delivery in accordance with Paragraph B of this Article. CFM agrees to timely contact Airline’s freight forwarder prior to shipment in order to facilitate the
transportation activity. For shipment of major items such as spare Engines which (i) require that the ground transportation carrier enter CFM’s facilities and 

  
  

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(ii) necessitate CFM’s assistance in placing such Products into the hands of the carrier, CFM agrees to contact the carrier directly to arrange the carrier’s scheduled arrival at
CFM’s facility. Also, CFM agrees, unless otherwise directed by Airline or Airline’s freight forwarder, to select a carrier who will act as Airline’s agent to transport Products on the initial leg of ground transportation.

  

	E.	Unless otherwise instructed by Airline, CFM shall ship each Product packaged in accordance with wood packaging certification according to the FAO’s Phytosanitary
International Standards (NIMF15 Regulation. More info at www.fao.org). Any penalty / fee, delay or repackaging required as a result of not meeting this international standard will be responsibility of CFM unless packaging is changed for whatever
reason by third parties for shipment. Any special boxing or preparation, different than ATA 3000, for shipment specified by Airline shall be for Airline’s account and responsibility. 

 

	F.	Spare Parts purchase orders, excluding Initial Provisioning, may be terminated without penalty if notice is provided greater than the individual Spare Part lead time
listed in the spare Parts catalog. 

 ARTICLE 5 - [*] 
 [*] 

  
  

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 ARTICLE 6 - TAXES AND DUTIES 
 Unless otherwise specified in this Agreement, CFM shall be responsible for and pay directly all corporate and individual taxes measured by income or profit imposed by any governmental authority on CFM,
its employees or subcontractors in any way connected with this Agreement (“CFM Taxes”). Airline shall be responsible for and pay directly when due and payable all taxes, duties, fees, or other charges of any nature (including, but
not limited to, ad valorem, consumption, excise, franchise, import, license, property, sales, stamp, storage, transfer, turnover, use, or value-added taxes, and any and all items of withholding, deficiency, penalty, addition to tax, interest, or
assessment related thereto), other than CFM Taxes, imposed by any governmental authority in Colombia, Costa Rica, El Salvador, Peru or any other nation to which Airline specifies delivery on CFM or its employees or subcontractors in any way
connected with this Agreement (“Airline Taxes”). All payments due and payable to CFM by Airline under this Agreement shall be made without deduction or withholding for Airline Taxes, except that if Airline shall be required by law
to deduct or withhold any Airline Taxes from or in respect of any amount payable by it to CFM hereunder, the amount payable by Airline shall be increased by such amount as may be necessary so that after making all required deductions or withholdings
(including deductions or withholdings with respect to any additional amounts payable pursuant to this sentence), CFM receives the same amount that it would have received if no such deduction or withholding had been made. If CFM is nevertheless
required to pay Airline Taxes, Airline shall, within 30 days of CFM’s invoice for the Airline Taxes, reimburse CFM for the Airline Taxes. Airline shall provide to CFM on a timely basis accurate official receipts for deducted or withheld taxes.
All rights to drawback of customs duties paid by CFM to the customs authorities of the country of manufacture of any products shall belong to CFM. Airline agrees to cooperate with CFM to obtain a drawback. 

ARTICLE 7 - [*] 
 [*] 

ARTICLE 8 - EXCUSABLE DELAY 

Neither Party shall be liable or in breach of its obligations under this Agreement to the extent performance of such obligations is delayed or prevented,
directly or indirectly, by causes beyond its reasonable control and without its fault or negligence, including acts of God, fire, terrorism, war (declared or undeclared), severe weather conditions, earthquakes, epidemics, material shortages,
insurrection, acts or omissions of Airline or Airline’s suppliers or agents, any act or omission by any governmental authority, strikes, labor disputes, acts or threats of vandalism or terrorism (including disruption of technology resources),
transportation shortages, or vendor’s failure to perform (each, an “Excusable Delay”). The delivery or performance date shall be extended for a period equal to the time lost by reason of delay, including time to overcome the
effect of the delay. The Party experiencing Excusable Delay shall use reasonable efforts to continue performance whenever such causes are removed. In the event an Excusable Delay continues for a period of six (6) months or more beyond the
scheduled delivery or performance date, the non-delayed Party may, upon sixty (60) days written notice to the other, cancel the part of this Agreement so delayed and CFM shall return to Airline all payments relative to the canceled part of this
Agreement. 

  
  

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 ARTICLE 9 - [*] 

 

	A.	[*] 

  

	B.	[*] 

  

	C.	[*] 

 The obligations recited in this Article
shall constitute the sole and exclusive liability of CFM to Airline and Airline Affiliates for actual or alleged patent infringement. 

ARTICLE 10 - DATA 
  

	A.	All Data is proprietary to and shall remain the property of the Party disclosing it. All Data is provided to or disclosed to the relevant Party in confidence, and shall
neither (1) be used by the other Party or be furnished by the other Party to any other person, firm or corporation for the design or manufacture or repair of any products, articles, compositions of matter, or processes, nor (2) be
permitted out of the other Party’s possession, or divulged to any other person, firm or corporation, nor (3) shall Airline use CFM’s Data in the creation, manufacture, development, or derivation of any repairs, modifications, spare
parts, designs or configuration changes, or to obtain FAA or any other government or regulatory approval of any of the foregoing, nor (4) be used to train non-affiliated third parties. CFM Data shall not be used for the maintenance, repair, or
assessment of continued airworthiness of any Products not supplied or covered under this Agreement. If the disclosing Party’s written consent is given for reproduction in whole or in part, any existing notice or legend shall appear in any such
reproduction. Nothing in this Agreement shall preclude Airline from using such Data for the repair, overhaul, or maintenance work performed by Airline or its service providers on Products purchased by Airline. 

 

	B.	CFM warrants that it either owns or will secure the right for Airline to use, as set forth in this Paragraph, software delivered as part of an Engine by CFM to Airline
under this Agreement. CFM agrees to provide to Airline, as part of the delivered Engines, a copy of all software, in machine readable (object code) format, necessary solely for the operation of Engines provided under this Agreement. Upon execution
of service agreements between CFM and Airline with respect to the Engines, CFM also will deliver its machine readable (object code) format software relating to the line maintenance by Airline of the Engines. CFM will provide to Airline and Airline
agrees to accept and execute all necessary license agreements, if any, that are required to memorialize such rights to use such software. Airline agrees that it shall have no rights to sublicense, decompile or modify any software provided by CFM
without the prior express written consent of the owner of such software. CFM agrees to use reasonable efforts upon Airline’s request to obtain such consent. Airline shall be solely responsible for negotiating any licenses necessary to secure
for Airline any additional rights in any software. 

  

	C.	Airline shall establish, maintain and follow a “Technical Data Control Plan” for ensuring that proprietary Data is used solely for the operation and
maintenance of Engines acquired under this Agreement. If CFM becomes aware of circumstances that cause CFM to be concerned regarding Airline’s compliance with the Technical Data Control Plan, CFM will notify Airline of the concern and Airline
and CFM together will address the matter in a manner satisfactory to CFM, acting in good faith. 

  
  

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 ARTICLE 11 - LIMITATION OF LIABILITY 

The liability of CFM to Airline arising out of, connected with, or resulting from the manufacture, design, sale, possession, use or handling of any
Product (including Engines installed on Airline’s owned or leased Aircraft as original equipment and Engines obtained, acquired, leased or operated before or after the execution of the Agreement) or furnishing of services, whether in contract,
tort (including, without limitation, negligence, but excluding willful misconduct or gross negligence) or otherwise, shall be as set forth in this Agreement or in Exhibit A or B or in the applicable Letter Agreements to the Agreement and shall not,
except as otherwise set forth in this Agreement or in the applicable Letter Agreement to this Agreement, in any event exceed the purchase price (or in the absence of a purchase price, the fair market value) of the Engine, service, Product or other
thing giving rise to Airline’s claim. The foregoing shall constitute the sole remedy of Airline and the sole liability of CFM. In no event shall Airline, any Airline Affiliate or CFM be liable for incidental, punitive, special, indirect or
consequential damages, including but not limited to, damage to, or loss of use, revenue or profit with respect to any Aircraft, Engine, Part or Product. THE WARRANTIES AND GUARANTEES SET FORTH IN EXHIBIT A AND ANY APPLICABLE LETTER AGREEMENTS ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND GUARANTEES WHETHER WRITTEN, STATUTORY, ORAL, OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY ARISING FROM COURSE
OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE). 
 For the purpose of this Article, the term “CFM” shall be deemed
to include CFM, GE, SNECMA, and CFM’s subsidiaries, assigns, subcontractors, suppliers, and the respective directors, officers, employees, and agents of each. The foregoing shall apply only as to this Agreement, its Exhibits, and the applicable
Letter Agreements to this Agreement. 
 ARTICLE 12 - GOVERNMENT AUTHORIZATION, EXPORT SHIPMENT 

 

	A.	The Parties agree to comply with all applicable U.S. export control laws and regulations, including but not limited to the requirements of Arms Export Control Act, 22
U.S.C.2751-2794, including the International Traffic in Arms Regulation (ITAR), 22 CFR 120 et seq,; the Export Administration Act, 50 U.S.C. App. 2401-2420, including the Export Administration Regulations, 15 C.F.R. 730-774;] CFM shall be
responsible for obtaining any export license or agreement, if applicable, required by the U.S., France or any other country of manufacture. Without limiting the foregoing, Airline agrees that it shall not transfer any export controlled item, data,
information or services, to include transfer to foreign persons, including those foreign persons employed by or associated with, or under contract to the receiving Party, without the authority of an applicable export license, agreement, or
applicable exemption or exception. 

  

	B.	Export Shipment. Airline agrees that the export shall be treated as a routed transaction pursuant to 15 CFR 748.3(b) and 15 CFR 30.3(e). 

(i) Export License Determination. Airline agrees that all provisions of the US EAR, including the end-use and end-user controls found in
part 744 of the EAR, and the General Prohibitions found in part 736 of the EAR, apply to this routed export transaction. The Airline (or Airline’s designated agent) shall be the exporter but CFM shall determine licensing authority (License,
License Exception, or NLR), and obtain the appropriate license or other authorization (whether required by CFM or Airline). CFM shall be responsible for obtaining any required licenses or any other required governmental authorization and shall be
responsible for complying with and advise Airline of all US and foreign government licensing requirements. Airline shall restrict disclosure of all information and data furnished in connection with such authorization and shall ship the subject
matter of the authorization to only those destinations that are authorized by the US Government. 

  
  

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 (ii) Export Reporting. Pursuant to 15 CFR 30.3(e), Airline hereby authorizes CFM, upon
request of CFM, (or CFM’s designated agent) to file all required Electronic Export Information (EEI) reports via the U.S. Automated Export System (i.e. “AES records”) prior to export from the US. CFM (or CFM’s designated
agent) shall retain documentation to support the EEI filed and provide documentation to Airline upon request. 
 All rights to drawback on
customs duties paid by CFM with respect to Products, (or material or components thereof), belong to and shall remain in CFM. If Airline arranges for export shipment, Airline agrees to furnish without charge evidence of exportation or other evidence
of tax or duty exemption acceptable to the taxing or customs authorities when requested by CFM. 
 ARTICLE 13 - PERSONAL DATA PROTECTION

  

	A.	“Personal Data” is any information relating to an identified or identifiable natural person or to any legal entity if such legal entity is subject to
data protection legislation in their country of incorporation (“Data Subject”). 

  

	B.	Airline and CFM each agree that any Personal Data obtained from the other Party will be deemed “Data” of the other Party as defined in this Agreement whether
or not the Personal Data is publicly available. 

  

	C.	Airline and CFM each represent that in providing Personal Data to one another they will comply with all applicable laws and regulations, including but not limited to
providing notices to or obtaining consents from the Data Subjects when required. 

  

	D.	Steps shall be taken to implement and maintain physical, technical and organizational measures to ensure the security and confidentiality of Personal Data in order to
prevent accidental, unauthorized or unlawful access, use, modification, disclosure, loss or destruction of Personal Data. The security measures taken shall be in compliance with applicable data protection laws and shall be adapted to the risks
represented by the processing and the nature of the personal data to be collected and/or stored. 

 ARTICLE 14 - NOTICES

 Any notices under this Agreement shall become effective upon receipt and shall be in writing and be delivered or sent by mail, courier
service, personal service or fax to the respective Parties at the following addresses, which may be changed by written notice: 
  

							
	If to:	  	AviancaTaca Holding, S.A.	 	If to:	  	CFM International, Inc.
		  	Av Calle 26 No. 59-15, Piso 10	 		  	One Neumann Way, M.D. Y7
		  	Bogotá, Colombia	 		  	Cincinnati, Ohio 45215-1988 USA
				
	Attn:	  	Secretary	 	Attn:	  	Vice President, Contracts
		  	Facsimile Number: (57) 1 423 5500, ext. 2522	 		  	Facsimile Number: (1) 513-552-3397
		  	Telephone Number: (57) 1 587 7700, ext. 2522	 		  	Telephone Number: (1) 513-552-3351

  
  

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 Notice sent by the U.S. mail, postage prepaid, shall be deemed received within seven (7) days
after deposit. Wherever words such as “Notice” or “notify” or similar words are used herein, they mean the provision of notice in accordance with this Article 14. 
 ARTICLE 15 - MISCELLANEOUS 
  

	A.	Assignment of Agreement. Unless otherwise specifically provided in this Agreement, neither Party may assign this Agreement, in whole or in part, without the
prior written consent of the other Party; except, that, Airline’s consent shall not be required for substitution of any other company jointly owned by GE and SNECMA in place of CFM as the contracting party and the recipient of any or all
payments, and/or for the assignment of CFM’s payment rights to CFM’s suppliers. Notwithstanding the foregoing or anything to the contrary contained herein, Airline shall be entitled to assign any of its rights hereunder at any time to any
Airline Affiliate, including, any special purpose vehicle or other entity incorporated or formed by Airline or utilized in connection with the financing of the Aircraft or Engines to provide security for the financing of any pre-delivery payments or
in connection with the financing of its obligation to pay the final price of the Aircraft or Engines. It is understood and agreed that, notwithstanding any such assignment of rights by Airline under this Article 15, AviancaTaca will remain fully
responsible for the performance of the obligations of Airline, an Airline Affiliate, or an assignee permitted herein as though no such assignment had taken place. 

 

	B.	Applicable Law; Venue. All aspects of this Agreement and the obligations arising hereunder will be governed in accordance with the law of the State of New York,
U.S.A.; except, that New York conflict of law rules will not apply if the result would be the application of the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this
Agreement. 

  

	C.	Entire Agreement; Modification. This Agreement (together with any amendments, exhibits and Letter Agreements supplemental hereto) contains the entire and only
agreement between the Parties, and it supersedes all pre-existing agreements between such Parties, respecting the subject matter hereof. Any representation, promise or condition in connection therewith not stated in this Agreement or in such
amendments, exhibits and Letter Agreements or otherwise not incorporated herein shall not be binding upon either Party. No modification or termination of this Agreement or any of the provisions herein contained shall be binding upon the Party
against whom enforcement of such modification or termination is sought, unless it is made in writing and signed on behalf of that Party by a duly authorized executive. 

 

	D.	 Confidentiality of Information. This Agreement and Letter Agreements contain information specifically for Airline and CFM, and nothing herein
contained shall be divulged by Airline 

  
  

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or CFM to any third person, firm or corporation, without the prior written consent of the Parties, which consent shall not be unreasonably withheld; except (i) that Airline’s consent
shall not be required for disclosure by CFM of this Agreement and Letter Agreements, and related information given by Airline to CFM, to an Engine program participant, joint venture participant, engineering service provider or consultant to CFM so
as to enable CFM to perform its obligations under this Agreement or Letter Agreements or to build the Engine or to provide informational data; (ii) to the extent required by Government agencies, by law, or to enforce this Agreement; and
(iii) to the extent necessary for disclosure to the Parties’ respective insurers, accountants or other professional advisors who must likewise agree to be bound by the provisions of this Article. In the event (i) or (iii) occur,
suitable restrictive legends limiting further disclosure shall be applied. In the event this Agreement, or other information or data is required to be disclosed or filed by government agencies by law, or by court order, the disclosing Party shall
notify the other Party where possible, at least thirty (30) days in advance of such disclosure or filing and shall cooperate fully with the other Party in seeking confidential treatment of sensitive terms of the Agreement or such information
and data. In addition, neither Party will issue any press nor other media release or make any public statement with respect to this GTA or the Letter Agreements without the prior written approval of the other Party, as to the fact and the content of
any such media release or public statement. 

  

	E.	Duration of Agreement. This Agreement shall remain in full force and effect until (i) Airline ceases to operate at least one (1) Aircraft powered by
Engines, or (ii) less than five (5) aircraft powered by such engines are in commercial airline service globally, or (iii) the occurrence of a material breach of the obligations set forth in Article 10 which is not cured within 30
days’ notice of such breach. Nothing herein shall affect the rights and obligations and limitations set forth in this Agreement as to Products ordered for delivery and work performed prior to termination of this Agreement.

  

	F.	Survival of Certain Clauses. The rights and obligations of the Parties under the following Articles and related Exhibits shall survive the expiration,
termination, completion or cancellation of this Agreement: 

 Payment for Products 

Taxes and Duties 

Patents 
 Data

 Limitation of Liability 
 Governmental Authorization, Export Shipment 
 Miscellaneous 

 

	G.	Language. This Agreement, orders, Data, notices, shipping invoices, correspondence and other writings furnished hereunder shall be in the English language.

  

	H.	 Severability. The invalidity or un-enforceability of any part of this Agreement, or the invalidity of its application to a specific situation or
circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or 

  
  

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circumstances. In addition, if a part of this Agreement becomes invalid, the Parties will endeavor in good faith to reach agreement on a replacement provision that will reflect, as nearly as
possible, the intent of the original provision. 

  

	I.	Waiver. The waiver by any Party of any provision, condition, or requirement of this Agreement, shall not constitute a waiver of any subsequent obligation to
comply with such provision, condition, or requirement. 

  

	J.	Dispute Resolution. If any dispute arises relating to this Agreement, the Parties will endeavor to resolve the dispute amicably, including by designating senior
managers who will meet and use commercially reasonable efforts to resolve any such dispute. If the Parties’ senior managers do not resolve the dispute within sixty (60) days of first written request, either Party may request that the dispute be
settled and finally determined by binding arbitration, in accordance with the Commercial Arbitration Rules of the American Arbitration Association in New York City, New York, by one or more arbitrators appointed in accordance with the AAA Rules. The
arbitrator(s) will have no authority to award punitive damages, attorneys’ fees and related costs or any other damages not measured by the prevailing Party’s actual damages, and may not, in any event, make any ruling, finding or award that
does not conform to the terms and conditions of the Agreement and applicable law. The award of the arbitrator(s) will be final, binding and non-appealable, and judgment may be entered thereon in any court of competent jurisdiction. All statements
made or materials produced in connection with this dispute resolution process and arbitration are confidential and will not be disclosed to any third party except as required by law or subpoena. The Parties intend that the dispute resolution process
set forth in this Paragraph will be their exclusive remedy for any dispute arising under or relating to this Agreement or its subject matter. Either Party may at any time, without inconsistency with this Article, seek from a court of competent
jurisdiction any equitable, interim, or provisional relief to avoid irreparable harm or injury. This Paragraph will not apply to and will not bar litigation regarding claims related to a party’s proprietary or intellectual property rights, not
will this Paragraph be construed to modify or displace the ability of the Parties to effectuate any termination contemplated in this Agreement. 

  

	K.	Waiver of Immunity. With respect to any Airline which is incorporated or based outside the United States, to the extent that such Airline or any of its property
becomes entitled at any time to any immunity on the grounds of sovereignty or otherwise from any legal action, suit or proceeding of any nature, Airline hereby irrevocably waives the application of such immunity and particularly, the U.S. Foreign
Sovereign Immunities Act, 28 U.S.C. 1602, et. seq., insofar as such immunity relates to Airline’s rights and obligations in connection with this Agreement. 

 

	L.	Electronic Transactions. 

  

	 	(i)	CFM may grant Airline access to and use of the Customer Web Center (“CWC”) and/or other CFM Web sites (collectively, “CFM Sites”).
Airline agrees that such access and use shall be governed by the applicable CFM Site Terms and Conditions, provided, however, that in the event of a conflict with the provisions of this Agreement, this Agreement shall govern.

  

	 	(ii)	CFM may permit Airline to place purchase orders for certain Products on the CFM Sites by various electronic methods (“Electronic POs”). The Parties
agree that such Electronic POs (a) constitute legally valid, binding agreements; (b) have the same force and effect as purchase orders placed in paper format signed by Airline in ink; and (c) are subject to the terms and conditions
hereof. 

  

	 	(iii)	[*] 

  

	 	(iv)	Airline represents and warrants that any employee or representative who places Electronic POs or accesses Data through the CWC is authorized by Airline to do so and has
obtained a login name(s) and password(s) through the CFM Site registration process. CFM shall be entitled to rely on the validity of a login name or password unless notified otherwise in writing by Airline. 

 

	M.	Counterparts. This Agreement may be signed by the Parties in separate counterparts, and any single counterpart or set of counterparts, when signed and delivered
to the other Party shall together constitute one and the same document and be an original Agreement for all purposes. Delivery of an executed counterpart of a signature page to this Agreement by telecopier or electronic mail in a pdf file shall be
as effective as delivery of a manually executed counterpart of this Agreement. 

  
  

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 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and the year
first above written. 
  

									
	AVIANCATACA HOLDING S.A.	 		 	CFM INTERNATIONAL, INC.
					
	By:	 	  
	 		 	By:	 	  

					
	Typed Name:	 	  
	 		 	Typed Name:	 	  

					
	Title:	 	  
	 		 	Title:	 	  

		 	  
	 		 		 	  

		 	  
	 		 		 	  

  
  

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 EXHIBIT A 

ENGINE WARRANTY PLAN 
  

	*	[Two pages have been omitted in accordance with a request for confidential treatment.]. 

CFM’s liability to either or both Airline and its assignee shall not be increased, duplicated or multiplied in any way by reason of
such assignment. Airline shall provide the assignee a redacted copy of the terms and conditions of this GTA (including a copy of this paragraph) applicable to the Engines Warranties. CFM’s consent to the assignment under the foregoing terms
shall be deemed fulfilled, without further action by the CFM, upon receipt by CFM of Airline’s written notice identifying the assignee of the Engine Warranties. 
 [*] 
  

	 	C.	For purposes of this supplier warranty, “Failure” shall mean the defect in material, workmanship and malfunction of or injury to a Product or part thereof
rendering it unserviceable, unless the failure was caused by: 

  

	 	1.	Improper installation or maintenance (unless such installation or maintenance was performed by, or at the direction of, CFM or Supplier). 

 

	 	2.	Operation contrary to applicable in manuals, service bulletins or other regulating requirements current at the time. 

 

	 	3.	Failure of Product or part thereof not manufactured by Supplier. 

  

	 	4.	Abuse, misuse, neglect or accident. 

  

	 	5.	Damage due to contaminated fuel, environmental conditions, overload conditions, or any other condition for which the Product was not designed. 

 

	 	6.	Damage due to repairs or alterations by Airline or a third party other than CFM or Supplier’s authorized representative. 

 

	 	7.	Wear and tear. 

  

	 	D.	[*] 

  

	 	E.	[*] 

  

	 	F.	[*]. If Supplier has not provided status or disposition of the claim within [*] of receipt, the claim shall be deemed to have been accepted by Supplier.

  

	 	G.	[*]. Supplier shall refund the NFF charges from the first shop visit if the failure is confirmed during the second shop visit. 

Airline’s same serial numbered Product, which experiences a minimum of three unscheduled returns to Supplier for the same cause, and
are justified returns through substantiating data provided within the Product’s new warranty and deemed by Supplier as No Fault Found (NFF) are hereby defined as rogue units. Supplier shall replace the rogue unit with a new or used equivalent
unit at no cost to the Airline or CFM. 

  
  

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	 	F.3.	In the event a controls and accessories supplier fails to provide a warranty at least as favorable as the CFM New Engine Warranty (for complete controls and
accessories) or New Parts Warranty (for components thereof), or if provided, rejects a proper claim from Airline, CFM will intercede on behalf of Airline to resolve the claim with the supplier. In the event CFM is unable to resolve a valid claim
with the supplier, CFM will honor a claim from Airline under the provisions and subject to the limitations of CFM’s New Engine or New Parts Warranty, as applicable. Settlements under Supplier Back-Up Warranty will exclude credits for resultant
damage to or from controls and accessories procured directly by Airline from suppliers. 

 [*] 

  
  

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 SECTION II - GENERAL CONDITIONS 

 

	A.	Airline will maintain adequate operational and maintenance records and make these available for CFM inspection at reasonable times with reasonable notice.

  

	B.	CFM will deny a claim under any of the Warranty provisions, and the Warranty provisions will not apply if: 

 

	 	(1)	such claim resulted from the subject Engine, Module or any Parts thereof: 

  

	 	•	 	 Not being properly installed or maintained by an entity other than CFM, GE, or their affiliates; or 

 

	 	•	 	 Being operated contrary to applicable regulatory requirements as contained in applicable manuals, service bulletins, or other regulatory requirements;
or 

  

	 	•	 	 Being repaired or altered by an entity other than CFM, GE, or any of their affiliates in such a way as to impair its safety of operation or efficiency;
or 

  

	 	•	 	 Being subjected to misuse, neglect or accident; or 

  

	 	•	 	 Being subjected to Foreign Object Damage; or 

  

	 	•	 	 Being subjected to any other defect or cause (whether sole or contributory) not within the control of CFM; or 

 

	 	•	 	 Being maintained with parts and repairs, where either such parts or repairs are not in the CFM Parts List, the CFM Component Repair Directory, or
otherwise not in a list of approved parts or repairs that are mutually agreed by CFM and Airline, each acting reasonably and in commercial good faith (collectively, “Approved Parts” and “Approved Repairs”). Such
exclusion also applies to any Parts that maybe impacted by parts that are not Approved Parts or Parts repaired by processes that is not an Approved Repair ; or 

 

	 	•	 	 Not incorporating Service Bulletins categories 1-6 related to the cause or failure within the time specified unless such failure to incorporate such
items is the fault of CFM or its repair facilities 

  

	C.	 As provided in Article 11 of this Agreement, the express provisions of the Agreement including Exhibits A, B-1 and B-2 herein set forth the maximum
liability of CFM with respect to claims of any kind under this Agreement or Exhibits A, B-1 or B-2 , including, without limitation, negligence arising out of the manufacture, sale, servicing, possession, use or handling of the Products or Parts
thereof or therefor, and in no case shall CFM’s liability to Airline exceed the purchase price (or in the absence of a purchase price, the fair market value) of the Engine, service or other thing giving rise to Airline’s claim. In no

  
  

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event shall Airline, any Airline Affiliate or CFM be liable for incidental, special, punitive or consequential damages. For the purpose of this Section II, the term CFM shall be deemed to include
CFM, GE, SNECMA, and CFM’s subsidiaries, assigns, subcontractors, suppliers, Product co-producers, and the respective directors, officers, employees, and agents of each. 

 

	D.	Airline shall apprise CFM of any Failure within sixty (60) days after the discovery of such Failure. Any Part for which a Parts Credit Allowance is requested by
Airline shall be returned to CFM upon specific request by CFM and must be accompanied by sufficient information to identify the Part and the reason for its return. In such event, upon return to CFM, such Part shall become the property of CFM unless
CFM directs otherwise. Transportation expenses shall be borne by CFM. 

  

	E.	The warranty applicable to a replacement Part provided under the terms of the New Engine Warranty or New Parts Warranty shall be the same as the warranty on the
original Part. The unexpired portion of the applicable warranty will apply to Parts repaired under the terms of such warranty. 

  

	F.	Airline will cooperate with CFM in the development of Engine operating practices, repair procedures, and the like with the objective of improving Engine operating
costs. Cooperation requested by CFM shall not impact or disturb the revenue operation of any aircraft or Engine or Engine availability and shall not create or impose an incremental maintenance burden for Airline. 

 

	G.	If compensation becomes available to Airline under more than one warranty or other Engine program consideration, Airline will not receive duplicate compensation but
will receive the compensation most beneficial to Airline under a single warranty or other program consideration. 

  

	H.	Any Part for which Airline intends to claim the benefit of the relevant warranty must receive CFM’s prior approval of CFM to accomplish the warranty remedial
repair. Further, the Parts warranties stated herein will not apply to any Part being maintained with parts and repairs that are not Approved Parts or Approved Repairs, 

 

	I.	Transportation to and from repair facilities shall be paid by CFM. 

  
  

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 ATTACHMENT I 

WARRANTY PARTS LIST* 
  

	*	[Two pages have been omitted in accordance with a request for confidential treatment.] 

  
  

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 EXHIBIT B-1 
 PRODUCT SUPPORT PLAN FOR CFM56-5B ENGINES 
 SECTION I - SPARE PARTS
PROVISIONING 
  

	A.	Provisioning Data 

 In
connection with Airline’s initial provisioning of spare Parts, CFM shall furnish Airline at least six months prior to the first Aircraft delivery with data in accordance with ATA Specification 2000 using a revision mutually agreed to in writing
by CFM and Airline. 
  

	B.	Return Of Parts 

 [*]

  

	C.	[*] 

 [*] 

 

	D.	Parts of Modified Design 

  

	 	1.	CFM shall have the right to make modifications to design or changes in the spare Parts sold to Airline hereunder which improves the quality or performance of the parts
without any adverse effect on weight, reliability or maintainability. In case a change in design renders any of Airline stock of Spare Parts unserviceable, CFM will replace them with newly modified parts at no charge to Airline and Airline promptly
will return the unserviceable stock of Spare Parts to CFM At CFM’s expense. 

  

	 	2.	CFM will from time to time inform Airline in accordance with the means set forth in ATA Specification 2000, when such spare Parts of modified design become available
for shipment hereunder. 

  

	 	3.	Spare Parts of the modified design will be supplied unless Airline advises CFM in writing of its contrary desire within ninety (90) days of the issuance of the
service bulletin specifying the change to the modified Parts. In such event, Airline may negotiate for the continued supply of spare Parts of the pre-modified design at a rate of delivery and price to be agreed upon. 

 

	E.	Spare Parts Availability 

  

	 	1.	CFM will maintain a stock of spare Parts to cover Airline’s emergency needs. For purposes of this Paragraph, “emergency” is agreed by CFM and Airline to
mean the occurrence of any one of the following conditions: 

  

					
	AOG	  	-	  	        Aircraft on Ground
	Critical	  	-	  	        Imminent AOG or Work Stoppage
	Expedite    	  	-	  	        Less than Normal Lead Time

  
  

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 In case of an imminent AOG, Airline may acquire CFM Products and Parts from other
sources, and any such acquisition shall not represent any violation of this Agreement. 
  

	 	2.	Airline will order spare Parts according to lead-time but should Airline’s spare Parts requirements arise as a result of an emergency, Airline can draw such spare
Parts from CFM’s stock. A 24-hour Customer Response Center is available to Airline for this purpose. If an emergency does exist, CFM will use its best efforts to ship required spare Part(s) within the time period set forth below following
receipt of an acceptable purchase order from Airline: 

  

					
	AOG	  	-	  	        4 Hours
	Critical	  	-	  	        24 Hours
	Expedite    	  	-	  	        7 Days

  

	 	3.	Airline will make reasonable efforts to provide CFM with spare Parts provisioning forecasts, updated at least quarterly, specifying projected requirements to cover at
least the following twelve (12) months period. Airline agrees to promptly notify CFM in the event the Airline will not achieve such projected requirements. If Airline does not supply such forecast provisioning then CFM may modify the spare Part
lead-time currently defined in the Spare Parts Catalog. 

  

	 	4.	All Airworthiness Directives (“AD”) issued (regardless of the permitted compliance date) by the Federal Aviation Administration of the United States,
Colombia Aviation Administration and any other foreign aviation authority having jurisdiction over the operations of Airline or an Airline Affiliate prior to the delivery date of any Engine to Airline or an Airline Affiliate shall be accomplished or
performed prior to such delivery date unless the AD states that the necessary actions can be accomplished at the next shop visit, in which case it may be performed at such shop visit. 

SECTION II - [*] 
 [*].

 SECTION III - [*] 
  

	A.	[*] 

 [*] 

 

	B.	Scope 

 The training
furnished under this Agreement shall be as follows: 
  

	 	•	 	 [*] 

  
  

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	 	•	 	 [*] 

  

	 	•	 	 CFM-5B Courses - detailed in CFM training catalog 

 

	*	Student-Days = the number of students multiplied by the number of class days 

 The Customer Support Manager, in conjunction with appropriate CFM Training representatives, will be available to conduct a review session with Airline to schedule required training. To assure training
availability, such review shall be conducted six (6) to twelve (12) months prior to the delivery date of the first aircraft. 
  

	C.	Training Location 

 Unless
arranged otherwise with CFM concurrence, training shall be provided by CFM in English at one or more of the CFM designated facilities identified in the training catalog. 
 If an alternate site is desired, CFM will furnish a quotation with following minimum conditions that must be met in order to deliver “equivalent” training at the alternate site. 

 

	 	1.	Airline will be responsible for providing acceptable classroom space and equipment – including engines, special tools, and hand tools required to conduct the
training. 

  

	 	2.	Airline will pay CFM’s travel and reasonable living charges for each CFM instructor for each day, or fraction thereof, such instructor is away from CFM’s
designated facility, including travel time. 

  

	 	3.	Airline will reimburse reasonable, round-trip transportation fees for CFM’s instructors and shipment of training materials between the designated facility and such
alternate training site. 

 Except as set forth above, there will be no charge to Airline for the training
described herein. 
  

	D.	Airline Responsibility 

During engine maintenance training at any of the CFM designated facilities, Airline shall be responsible for its personnel’s typical
expenses such as: 
  

	 	•	 	 Air and ground transportation expenses 

  

	 	•	 	 Lodging (hotel accommodations) 

  

	 	•	 	 Meals 

  

	 	•	 	 All medical - physicians, medication, emergencies, etc. 

 

	 	•	 	 Other various and sundry expenses (visits to other businesses, entertainment, etc.). 

Airline will be responsible for shipping costs of training materials in all cases. 

  
  

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 SECTION IV - CUSTOMER SUPPORT AND SERVICE 

 

	A.	Customer Support Manager 

CFM shall assign to Airline at no charge, a Customer Support Manager to provide and coordinate appropriate liaison between the Airline and
CFM’s factory personnel. 
  

	B.	Field Support 

 CFM shall
make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data
and support that is required to resolve technical issues. 
 CFM will also assist with the introduction of new aircraft/Engines
into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout the operation of these Engines, the
Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline. 
 SECTION V - ENGINEERING
SUPPORT 
 CFM shall make product engineering support available, at no charge, to Airline, for typical powerplant issues on a 24 hour, 7
days a week basis. 
 SECTION VI - PERFORMANCE TREND MONITORING 
 CFM will also provide the standard diagnostics services set forth in Exhibit D at no cost to Airline. 
 SECTION VII - GENERAL CONDITIONS - PRODUCT SUPPORT PLAN 
  

	A.	[*]. The support and Data provided herein may not be utilized for any other purpose, or assigned or otherwise transferred to any third party, without the written
consent of CFM, which consent may be exercised by CFM in its sole discretion. The support and Data may be shared with contract service providers as strictly necessary for the performance of its services, provided that such service providers enter
into a nondisclosure agreement acceptable to CFM and that CFM has been provided with adequate assurance in CFM’s sole discretion that that such service provider has implemented sufficient process discipline and controls to ensure that Data will
be used solely for the maintenance and overhaul of Airline’s Products in a manner fully consistent with CFM’s approved technology solutions. Airline will advise CFM of the identity of the contract service provider with whom the support and
Data will be shared. Such service provider must not be an entity with whom, or be in a jurisdiction in which, CFM is not permitted by applicable law or regulation to conduct business including the reexport of its Data. The Data provided by CFM will
not support parts and repairs that have not been approved by CFM and that are affected by non-CFM-approved parts and repairs. 

  
  

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	B.	Airline will maintain adequate operational and maintenance records and make these available for CFM inspection during normal business hours and upon reasonable notice.
Airline will provide records of performance shop visits including the LLP configuration to the extent not already available to CFM. 

  

	C.	This Product Support Plan is subject to the provisions the Article titled “Limitation of Liability” of the Agreement to which this Exhibit B-1 is attached.

  

	D.	Airline will cooperate with CFM in the development of Engine operating practices, repair procedures, and the like as proposed either by Airline or CFM with the
objective of improving Engine operating costs. Cooperation requested by CFM shall not impact or disturb revenue operation of any aircraft, Engine, or Engine availability and shall not generate a substantial incremental maintenance burden for the
operator. 

  

	E.	Except as provided in the Warranty Pass-On provisions in Paragraph E of Exhibit A of the Agreement to which this Exhibit B-1 is attached, this Product Support Plan
applies only to the original purchaser of the Engine except that installed Engines supplied to Airline through the aircraft manufacturer, and installed Engines on Aircraft sold and leased back by Airline, shall be considered as original Airline
purchases covered by this Product Support Plan. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

 EXHIBIT B-2 

PRODUCT SUPPORT PLAN FOR LEAP-1A ENGINES 
 SECTION I - SPARE PARTS PROVISIONING 
  

	A.	[*] 

 [*] 

 

	B.	[*] 

 [*] 

 

	C.	[*] 

 [*] 

 

	D.	Parts of Modified Design 

  

	 	1.	CFM shall have the right to make modifications to design or changes in the spare Parts sold to Airline hereunder which improves the quality or performance of the parts
without any adverse effect on weight, reliability or maintainability. In case a change in design renders any Airline stock of Spare Parts unserviceable, CFM will replace them with newly modified parts at no charge to Airline and Airline promptly
shall return the stock of unserviceable Spare Parts to CFM at CFM’s expense. 

  

	 	2.	CFM will from time to time inform Airline in accordance with the means set forth in ATA Specification 2000, when such spare Parts of modified design become available
for shipment hereunder. 

  

	 	3.	Spare Parts of the modified design will be supplied unless Airline advises CFM in writing of its contrary desire within ninety (90) days of the issuance of the
service bulletin specifying the change to the modified Parts. In such event, Airline may negotiate for the continued supply of spare Parts of the pre-modified design at a rate of delivery and price to be agreed upon. 

 

	E.	Spare Parts Availability 

  

	 	1.	CFM will maintain a stock of spare Parts to cover Airline’s emergency needs. For purposes of this Paragraph, “emergency” is agreed by CFM and Airline to
mean the occurrence of any one of the following conditions: 

  

					
	AOG	  	-	  	Aircraft on Ground
	Critical	  	-	  	Imminent AOG or Work Stoppage
	Expedite	  	-	  	Less than Normal Lead Time

  
  

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 In case of an imminent AOG, Airline may acquire CFM Products and Parts from other
sources, and any such acquisition shall not represent any violation of this Agreement. 
  

	 	2.	Airline will order spare Parts according to lead-time but should Airline’s spare Parts requirements arise as a result of an emergency, Airline can draw such spare
Parts from CFM’s stock. A 24-hour Customer Response Center is available to Airline for this purpose. If an emergency does exist, CFM will use its best efforts to ship required spare Part(s) within the time period set forth below following
receipt of an acceptable purchase order from Airline: 

  

					
	AOG	  	-	  	4 Hours
	Critical	  	-	  	24 Hours
	Expedite	  	-	  	7 Days

  

	 	3.	[*]. Airline agrees to promptly notify CFM in the event the Airline will not achieve such projected requirements. If Airline does not supply such forecast provisioning
then CFM may modify the spare Part lead-time currently defined in the Spare Parts Catalog. 

  

	 	4.	All Airworthiness Directives (“AD”) issued (regardless of the permitted compliance date) by the Federal Aviation Administration of the United States,
Colombia Aviation Administration and any other foreign aviation authority having jurisdiction over the operations of Airline or an Airline Affiliate prior to the delivery date of any Engine to Airline or an Airline Affiliate shall be accomplished or
performed prior to such delivery date unless the AD states that the necessary actions can be accomplished at the next shop visit, in which case it may be performed at such shop visit. 

SECTION II - TECHNICAL PUBLICATIONS AND DATA 
 CFM will furnish, at no additional charge, technical manuals, including revisions thereof, to Airline. Technical manuals and updated revisions thereof shall be furnished by CFM to Airline in mutually
agreed upon quantities at no charge. All technical manuals and updated revisions thereof provided by CFM shall be in the English language and in accordance with mutually agreed upon provisions of the ATA Specification. 

SECTION III - TECHNICAL TRAINING 
  

	A.	Introduction 

 CFM shall
make technical training available to Airline, at CFM’s designated facilities. Details on scope, quantity, materials, and planning shall be as mutually agreed. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

	B.	Scope 

 The training
furnished under this Agreement shall be as follows: 
  

	 	•	 	 Product - as previously defined in this Agreement. 

 

	 	•	 	 Quantity - 100 Student-Days* at no charge to Airline for 1st aircraft delivered; 50 Student-Days at no charge to Airline for each additional aircraft.

  

	 	•	 	 LEAP-1A Courses - Standard Line Maintenance Training defined in CFM training catalog. 

 

	 	•	 	 LEAP-1A Student - An employee of the Airline, unless written approval received from CFM prior to scheduling the training.

  

	*	Student-Days = the number of students multiplied by the number of class days 

 The Customer Support Manager, in conjunction with appropriate CFM Training representatives, will be available to conduct a review session with Airline to schedule required training. To assure training
availability, such review shall be conducted six (6) to twelve (12) months prior to the delivery date of the first aircraft. 
  

	C.	Training Location 

 Unless
arranged otherwise with CFM concurrence, training shall be provided by CFM in English at one or more of the CFM designated facilities identified in the training catalog. 
 If an alternate site is desired, CFM will furnish a quotation with following minimum conditions that must be met in order to deliver “equivalent” training at the alternate site. 

 

	 	1.	Airline will be responsible for providing acceptable classroom space and equipment - including engines, special tools, and hand tools required to conduct the training.

  

	 	2.	Airline will pay CFM’s travel and reasonable living charges for each CFM instructor for each day, or fraction thereof, such instructor is away from CFM’s
designated facility, including travel time. 

  

	 	3.	Airline will reimburse reasonable, round-trip transportation fees for CFM’s instructors and shipment of training materials between the designated facility and such
alternate training site. 

 Except as set forth above, there will be no charge to Airline for the training
described herein. 
  

	D.	Airline Responsibility 

During engine maintenance training at any of the CFM designated facilities, Airline shall be responsible for its personnel’s typical
expenses such as: 
  

	 	•	 	 Air and ground transportation expenses 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

	 	•	 	 Lodging (hotel accommodations) 

  

	 	•	 	 Meals 

  

	 	•	 	 All Medical - physicians, medication, emergencies, etc. 

 

	 	•	 	 Other various and sundry expenses (visits to other businesses, entertainment, etc.). 

Airline will be responsible for shipping costs of training materials in all cases. 

SECTION IV - CUSTOMER SUPPORT AND SERVICE 
  

	A.	Customer Support Manager 

CFM shall assign to Airline at no charge, a Customer Support Manager to provide and coordinate appropriate liaison between the Airline and
CFM’s factory personnel. 
  

	B.	Field Support 

 CFM shall
make available to Airline on an as-required basis, at no charge, field service representation at Airline’s facility. CFM will provide the level of representation required to ensure that CFM is able to expeditiously and accurately deliver data
and support that is required to resolve technical issues. 
 CFM will assist with the introduction of new aircraft/Engines into
Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel. Throughout Airline’s operation of these Engines, the
Aviation Operations Center and the Customer Web Center will augment support at no additional charge to Airline. 
 CFM will
provide engineering line maintenance support to Airline at no additional charge for a period of sixty (60) days after delivery of the first Engine. 
 SECTION V - ENGINEERING SUPPORT 
 CFM shall make product engineering support
available, at no charge, to Airline, for routine powerplant issues on an as-required basis at any time on a 24 hour, 7 days a week basis. 

SECTION VI - PERFORMANCE TREND MONITORING 
 CFM will also provide the standard diagnostics services set forth in Exhibit D at no cost to Airline. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

 SECTION VII - LEAP-1A CONTROLS AND ACCESSORIES SUPPLIERS SUPPORT 

Controls and Accessories Suppliers that support Line Removable Units after purchase of the Engine and directly interface with the Airline will support the
Airline as follows: 
  

	A.	Spares Parts Support 

  

	 	1.	Initial Provisioning 

 Upon
request, Controls and Accessories Suppliers shall provide initial provisioning data to Airline. 
  

	 	2.	Shelf Stock/Lead Time 

 Catalog
lead-time will not exceed 30 days. 
  

	 	3.	Spares Parts Delivery 

  

	 	a.	Product spare parts will be provided within the catalog specified lead times or as may be otherwise agreed to with Airline. 

 

	 	b.	Supplier will maintain a stock of spare Parts to cover Airline’s emergency needs. For purposes of this Paragraph, emergency is understood by Supplier and Airline
to mean the occurrence of any one of the following conditions: 

  

					
	AOG	  	-	  	Aircraft on Ground
	Critical	  	-	  	Imminent AOG or Work Stoppage
	Expedite	  	-	  	Less than Normal Lead Time

  

	 	c.	Airline will order spare Parts according to lead-time but should Airline’s spare Parts requirements arise as a result of an emergency, Airline can draw such spare
Parts from supplier’s stock or rotable pool. Additional fees may apply. A 24-hour Customer Response Center is available to Airline for this purpose. If an emergency does exist, Supplier will use its best efforts to ship required spare Part(s)
within the time period set forth below following receipt of an acceptable purchase order from Airline: 

  

					
	AOG	  	-	  	4 Hours
	Critical	  	-	  	24 Hours
	Expedite	  	-	  	7 Days

  

	 	d.	For Critical or AOG situations, Supplier shall respond within 2 hours following receipt of notice with a full status or hardware availability. 

 

	B.	Training 

 Controls and
Accessories Suppliers will provide, at no charge and upon request, three (3) sessions at Control and Accessories Suppliers facility, or Product familiarization and operation training to Airline Student who is an employee of the Airline. All
additional training for Product upgrades, changes, etc., should be directly negotiated with the Controls and Accessories Supplier. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

	C.	Tool and Equipment Data 

Controls and Accessories Suppliers will provide to Airline, for sole use by the Airline, at no charge and upon request, a complete set of
reproducible drawings for all special tools required for flight-line Product removal, installation and troubleshooting with appropriate revisions. 
  

	D.	Regulatory Documents 

 Controls
and Accessories Suppliers shall operate or license one or more repair stations for their products. Repair Stations shall have the following certifications at a minimum: FAR Part 145, EASA Part 145 and CCAR Part 145. Controls and Accessories’
Repair Stations will put in place the necessary approvals and procedures to ship airworthy Product directly to Airline. 
  

	E.	Airline Feedback 

 In the event a
Controls and Accessories Supplier does not appear to be supporting the terms herein, the Airline shall notify CFM with the specific details and work together towards resolution with the Controls and Accessories Supplier. See also Supplier Warranty
Back-Up. 
 SECTION VIII - GENERAL CONDITIONS - PRODUCT SUPPORT PLAN 

 

	A.	All support provided by CFM above, is provided to Airline exclusively for the maintenance and overhaul by Airline of Airline’s Products provided that such Products
are operated in the original Engine configuration, or in a modified Engine configuration approved by CFM. The support and Data provided herein may not be utilized for any other purpose, or assigned or otherwise transferred to any third party,
without the written consent of CFM, which consent may be exercised by CFM in its sole discretion. The support and Data may be shared with contract service providers as strictly necessary for the performance of its services, provided that such
service providers enter into a nondisclosure agreement acceptable to CFM and that CFM has been provided with adequate assurance in CFM’s sole discretion that that such service provider has implemented sufficient process disciplines and controls
to ensure that Data will be used solely for the maintenance and overhaul of Airline’s Products in a manner fully consistent with CFM’s approved technology solutions. Airline will advise CFM of the identity of the contract service provider
to whom the support and Data will be shared. Such service provider must not be an entity with whom, or in a jurisdiction in which, CFM is not permitted by applicable law or regulation to conduct business, including the reexport of its Data. The Data
provided by CFM will not support parts and repairs that have not been approved by CFM and that are affected by non-CFM-approved parts and repairs. 

  

	B.	Airline will maintain adequate operational and maintenance records and make these available for CFM inspection during normal business hours and upon reasonable notice.
Airline will provide records of performance shop visits including the LLP configuration. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

	C.	This Product Support Plan is subject to the provisions the Article titled “Limitation of Liability” of the Agreement to which this Exhibit B-2 is attached.

  

	D.	Airline will cooperate with CFM in the development of Engine operating practices, repair procedures, and the like, as proposed either by Airline or CFM, with the
objective of improving Airline’s Engine operating costs. Cooperation requested by CFM shall not impact or disturb revenue operation of any aircraft, Engine or Engine availability and shall not generate a substantial incremental maintenance
burden for the operator. 

  

	E.	Except as provided in the Warranty Pass-On provisions in Paragraph E of Exhibit A of the Agreement to which this Exhibit B-2 is attached, this Product Support Plan
applies only to the original purchaser of the Engine except that installed Engines supplied to Airline through the aircraft manufacturer, and installed Engines on Aircraft sold and leased back by Airline, shall be considered as original Airline
purchases covered by this Product Support Plan. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

 EXHIBIT C 

 

	*	[Two pages have been omitted in accordance with a request for confidential treatment.] 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

 EXHIBIT D 

STANDARD DIAGNOSTICS SERVICES 
  

	1)	[*] 

 [*]: 

(5) CFM will provide training regarding Airline’s implementation of the diagnostics and monitoring software tools
furnished hereunder by CFM to Airline. 
  

	2)	AIRLINE’S RESPONSIBILITY UNDER THE DIAGNOSTICS PROGRAM 

  

	 	A)	Airline shall: 

  

	 	1)	Provide CFM all information and records requested by CFM that are reasonably necessary for CFM to establish and provide the Diagnostic Service (including, but not
limited to, avionics specifications, aircraft/engine maintenance history, engine configuration information, etc.). To the extent that such information and records are not owned by Airline, Airline represents and warrants that it has full
authorization to disclose such information and records to CFM and that CFM has the right to use such information and records for all of the purposes that they are provided to CFM by Airline, including fulfilling CFM’s obligations under this
Agreement. 

  

	 	2)	Make available to CFM data used in the monitoring and diagnostics of Engines eligible for coverage. Airline will authorize Airline’s air-to-ground service provider
to forward the data directly to the CFM SITA/ARINC address ILNGE7X. If air-to-ground equipment is not available, CFM will work with the Airline to establish means such that the data is provided with minimal manual intervention.

  

	 	3)	Access the Diagnostic Service via the CFM Extranet. A web browser, an internet service provider and a user id/password (supplied by CFM) is required. Such access shall
be subject to the then-current CFM Extranet Terms and Condition as provided on the CFM Extranet site. 

  

	 	4)	CFM promptly will notify Airline of any Aircraft and Engine Alerts, faults, or adverse trends that are identified by means of the Diagnostic Services. Airline
thereafter shall make all maintenance decisions regarding resolution of such Alerts, faults or adverse trends that have been identified. CFM and Airline agree that this allocation of responsibility is reflected in the price of the Diagnostic
Service. 

  

	 	B)	Airline acknowledges that the Diagnostic Services performed hereunder may be conducted by CFM affiliates outside of the U.S., and that there is no prohibition on
CFM’s export of Airline data for such purposes. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

	3)	[*] 

  

	 	A)	[*] 

  

	 	B)	[*] 

  

	 	C)	[*] 

  

	4)	ASSIGNMENT 

 [*]. System
access by a third party service provider pursuant to such authorization shall be limited to the features of entering new flight data, entering engine changes, and creating trend plots of performance parameters. Furthermore, data available for
plotting shall be limited to the typical engine health monitoring parameters (exhaust gas temperature, fuel flow, core speed, fan and core vibrations and oil temperature and pressure). In no event shall such third parties have access to other
features of the system, including without limitation, real-time viewing, root-cause analysis, customized reporting or alarm configurations. In no event shall any such authorization by Airline and agreement by the third party service provider
increase, duplicate or expand CFM’s obligations, liability or any available remedies hereunder. 

  
  

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 EXHIBIT E 

AIRLINE AFFILIATES LIST 
 Aerolíneas Galápagos S.A. Aerogal 
 Av. Amazonas 7797 y Juan Holguín

 Quito, Ecuador 
 Tel: (5932) 396
0600 ext. 2430 
 Aerovías del Continente Americano S.A. Avianca 
 Avenida Calle 26 No 59-15 
 Edificio Avianca - Piso 10 

Bogotá, Colombia 
 Tel: (57) 158
77700 ext. 2522 
 Lineas Aéreas Costarricenses, S.A. 
 P.O. Box 1531-1000 
 Edificio LACSA, La Uruca 

San José, Costa Rica 
 Fax:
(506) 2242-1259 
 Taca International Airlines, S.A. 
 Edificio TACA, Avenida El Espino y Boulevard Sur 
 Santa Elena, Antiguo Cuscatlán

 La Libertad, El Salvador 
 Fax:
(503) 2298-0827 
 Trans American Airlines, S.A. 
 Calle Los Sauces 364 Torre Roja, San Isidro 
 Lima 27, Perú 

Tel: (511) 213 6060 

 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

 ATTACHMENT I-A 

 

	*	[Two pages have been omitted in accordance with a request for confidential treatment.] 

 GENERAL TERMS AGREEMENT NO. CFM- CFM-1-2887169891 

 

 ATTACHMENT F.2.A 
 [*] 
 LEAP Controls & Accessories 

[*]

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