Document:

<PAGE>
                                                                   EXHIBIT 10.28

                                               MA REFERENCE NO. ________________
                                               SOA REFERENCE NO. _______________

                         AT&T DEDICATED HOSTING SERVICE
                                UPGRADE ADDENDUM

Customer: Eloquent
Date of Approved SOW: 09/21/01
Date of Addendum: 9/26/01
SoW Reference ID: 20010405WS2228
File Name on SOW: U0005674
Facility: Redwood City, CA
Service Period is for 12 months

[X] Unmanaged  [ ] Managed    [ ]Partially Managed

ALL APPROPRIATE FIELDS MUST BE FILLED OUT.

Send two (2) original signed copies to
AT&T Internet Services Contract Management
55 Corporate Drive, Room 15D85, Bridgewater, NJ 08807

Eloquent
2000 Alameda De las Plugas
Jeff Brock, 650-294-6468

AT&T provides Dedicated Hosting Service ("Service") to You under the AT&T Master
Agreement #MA8324, dated June 22, 2001 and the AT&T Dedicated Hosting Service --
Service Order Attachment, dated April 28, 2001 ("Attachment"), which is part of
that Agreement. This Addendum amends and supplements the Attachment to implement
Your order for additional Service under the Attachment. This Addendum is
effective when signed by You and accepted in writing by AT&T, and is a "Sales
Order" for purposes of the Attachment. In the event of conflict between the
Addendum and the Attachment, the Addendum shall take precedence for the Service
ordered under this Addendum.

Capitalized terms not defined in this Addendum are defined in the Agreement,
the Attachment, or the Service Guide referenced in the Attachment.

1.   NEW ORDER FOR SERVICE

The particulars of the Service ordered by You in this Addendum ("New Order") are
specified on the Pricing Schedule included herein. Said Pricing Schedule applies
only to the New Order and not to Service provided under the Attachment itself or
under a separate addendum.

2.   MODIFICATIONS TO THE DEDICATED HOSING SERVICE -- SERVICE ORDER ATTACHMENT

A.   The first 2 sentences of Section 2.C of the Attachment are replaced with
the following language: "Except in the instance stated below for the Customer
Manager Collocation Service, after the initial Service Period for any Service,
such Service shall continue under the terms of the Agreement on a month to month
basis until either party provides the other written notice that it desires to
cancel such Service. Such notice will not be effective until 30 days after the
other party receives such notice.

B.   The second sentence of Section 2.D of the Attachment is replaced with the
following "Additional orders of Service by You shall not be deemed a supplement
or modification of this Agreement, which Agreement may be modified in a writing
signed by both parties and shall be subject to the terms of this Agreement.

C.   Paragraph 3.D. of the Attachment is replaced with the following: "You may
terminate any Service during the initial Service Period by giving AT&T at least
60 days' prior written notice and payment of any applicable Termination Charges
(as defined in Section 3.1)."

D.   The following sentence is appended at the end of paragraph 3.F of the
Attachment: AT&T will use reasonable efforts to provide CUSTOMER with notice of
any violation of the AUP, and give CUSTOMER 5 days (after such provision of
notice) to cure such violation prior to termination of any affected Attachment;
provided that AT&T reserves the right to take immediate action to suspend
affected Services if, in the exercise of its reasonable discretion, it
determines that the violation or threatened violation of the AUP, has created a
situation requiring suspension and to provide CUSTOMER notice as soon as
reasonably possible thereafter.

E.   The following phrase is appended at the end of paragraph 3.F. of the
Attachment: "...and such part directly relates to the Services being provided
to you."

F.   The word "solely" is inserted between the word "AT&T" and the word "as" in
paragraph 3.G. of the Attachment.

G.   In paragraph 3.I of the Attachment the phrase "In the event of a
termination during the Contract Term, You are responsible" is replaced with the
phrase, "In the event of a termination during he Initial Service Period, you
are responsible.

H.   IN paragraph 4.E. the phrase "... timely manner in any way" is replaced
with the phrase "timely manner in any reasonable way.

I.   In paragraph 5.E. the phrase "24 hours a day 7 days a week" is added
between the words "granted access" and the word "into."

J.   In paragraph 5.F the phrase "within 48 hours after termination of the
Attachment" is appended at the end of the paragraph.

K.   In paragraph 6.D. the phrase "Otherwise, for any other relocations which
may occur, upon sixty (60) days' prior written notice or," is stricken.

L.   In paragraph 6.E. the word "commercially" is inserted between "use" and
"reasonable."

M.   In paragraph 8.A. the phrase "to the best of our current knowledge," is
inserted in between "(ii) and "none".

N.   In paragraph 8.C. the phrase "from a reputable source" is instated between
"claims" and "disputes."

O.   Section 9 of the Attachment is stricken.

                                  PAGE 1 OF 3
                                AT&T PROPRIETARY

<PAGE>
                                                    MA REFERENCE NO.
                                                                    ------------
                                                    SOA REFERENCE NO.
                                                                     -----------

                         AT&T DEDICATED HOSTING SERVICE
                                UPGRADE ADDENDUM
                                PRICING SCHEDULE

This Addendum serves to revise Your current Agreement in one of the following
ways:

[X] Upgrade of Bandwidth;
[X] Upgrade of Space;
[ ] Upgrade of Server or Equipment;
[ ] Additional Server or Equipment;
[ ] Upgrade for Optional Feature(s); List Feature Name
[ ] Additional Facility;

The fees and charges in this Addendum (select one):

[ ] Are in addition to Your Current fees and charges.

[X] Replace Your Current fees and charges for bandwidth.

SECTION 1: STANDARD SERVICE FEES

Standard fees include recurring and non-recurring charges. Detailed information
about quoted charges, including descriptions and itemized pricing, is specified
below.

TABLE 1: SETUP AND REMOTE HANDS SERVICE
--------------------------------------------------------------------------------
Current Site Registration/Set-up Charge
(See Note 1)                                      $2,500
Level 1                                           $3,000
Level 2
On-demand Remote Hands Service (See Note 2)
     Class A                                      No charge
     Class B                                      $190/hr.
     Class C                                      $250/hr.
--------------------------------------------------------------------------------

SECTION 2: SERVICE UPGRADES

--------------------------------------------------------------------------------
Service upgrade fees are quoted for each of the following components:

* INSTALLATION AND SETUP FEES: These include installation and set-up of more
than one server system, server component, Software and/or any rack or other
space configurations.

* BANDWIDTH: This includes additional committed bandwidth per server or server
cluster, including the option to burst to the full bandwidth available to You
based on Your configuration. (See Note 3, 4)

* LEASE: This includes rental of equipment, server components and/or software
provided by AT&T.

* MONITORING AND MANAGEMENT: (See Notes 5, 6) This includes bandwidth, network
access and web service (port 80).

* RACK SPACE: This includes any standard and non-standard space which is
configured for Your Service within the facility.
--------------------------------------------------------------------------------

SECTION 3: SERVICES AND FEES

TABLE 2. DETAILED CHARGES FOR HARDWARE. Detailed description of hardware or
hardware components to be provided by AT&T with charges for installation and
monthly rental (if applicable).

--------------------------------------------------------------------------------
Description: Hardware

                                   Comments/Additional
                         Amount    Information
                         ------    -------------------
Installation/Set-up      $0
& Registration

Monthly Fee              $0
--------------------------------------------------------------------------------

TABLE 3: DETAILED CHARGES FOR SOFTWARE. Detailed description of software to be
provided by AT&T with charges for installation and monthly rental (if
applicable).

--------------------------------------------------------------------------------
Description: Software

                                   Comments/Additional
                         Amount    Information
                         ------    -------------------
Installation/Set-up      $0

Monthly Fee              $0
--------------------------------------------------------------------------------

TABLE 4. DETAILED CHARGES FOR ADDITIONAL FEATURES AND SERVICES. Detailed
description of any additional features or services with charges for installation
and any monthly charges.

--------------------------------------------------------------------------------
Description: Additional Services

                         Amount    Comments/Additional Information
                         ------    -------------------------------
Installation/Set-up      $0

Monthly Fee              $0
--------------------------------------------------------------------------------

SECTION 4: SUMMARY OF CHARGES

--------------------------------------------------------------------------------
This detailed itemization will constitute the Customer ordered and agreed to
equipment, software components and configurations.

AT&T Dedicated Hosting Services include four key elements plus an installation
fee. These elements are combined as required to build the Customer's customized
server and space configurations:

B (Bandwidth): Ethernet, Fast Ethernet or Gigabit connection
L (Lease): Lease of AT&T approved hardware and/or software (optional)
M (Maintenance) OS maintenance, server monitoring and management (Note 7) &
  Monitoring):
R (Rack): Rack space and any other space configurations
--------------------------------------------------------------------------------

TABLE 5. SERVICE UPGRADE. ADDITIONAL ELEMENTS ORDERED.

--------------------------------------------------------------------------------
                              Descriptions/Comments and Additional
Element             Amount    Information
-------             ------    ------------------------------------
                              New total amount is to replace
Bandwidth           $4,900    existing bandwidth.
                              Add 6-(Six) Mbps. CIR @ $490 per
                              Mbps. to existing 4-(Four) Mbps.
                              CIR. New total will be 10-(Ten)
                              Mbps. CIR @ $490 per Mbps,
                              burstable on Gigabit at an
                              additional $700 per Mbps.
                              (Special Pricing Discount for total
                              10 Mbps.)

Lease               $0

Monitoring &
Management          $0

Rack                $1,000    1-(One) Locking Cabinet.

Installation, Setup
fee & Registration  $1,000    Add 1-(One) Locking Cabinet.
--------------------------------------------------------------------------------

TABLE 6. SERVICE SUMMARY. Includes current service fees and upgrade service
fees.

--------------------------------------------------------------------------------
TOTAL               $1,000
INSTALLATION
FEE

TOTAL               $5,900
MONTHLY
SERVICE FEE
(See Note 8,9)
--------------------------------------------------------------------------------

Prices shown are for U.S. dollars only. AT&T and AT&T and the Globe Design are
registered trademarks and service marks of AT&T Corp. Any other marks may be
proprietary marks of one or more third parties. (COPYRIGHT) 2000 AT&T. All
Rights Reserved. Printed in the U.S.A.

Additional Charges: Additional charges may apply for services and support
rendered in excess of what is provided in this Pricing Schedule. You and AT&T
will mutually agree upon these charges before any such services or support is
rendered.

Notes

                                  PAGE 2 OF 3
                                AT&T PROPRIETARY
<PAGE>
                                             MA REFERENCE NO. __________________

                                            SOA REFERENCE NO. __________________

                         AT&T DEDICATED HOSTING SERVICE
                                UPGRADE ADDENDUM
                                PRICING SCHEDULE

1.   This fee includes vanity domain name registration (2 years) and set-up for
1 Domain Name, installation and testing of hardware and standard software. For
any other configuration, Your pricing will vary. Please refer to the Total
Installation Fee section in Table 6 for further details.

2.   Please refer to the Service Guide for a description of Remote Hands
Services.

3.   The AT&T Dedicated Hosting Service does not include inbound e-mail or
internet access capabilities, which are the responsibility of the Customer to
obtain.

4.   If You wish to have back-end connectivity for Your Service, You must take
any steps that may be necessary to have such connectivity installed and
maintained.

5.   Monitoring can be performed on internet accessible machines only.

6.   Management Services do not include: any non AT&T-supported software
installations, maintenance or support content uploads, maintenance or support
database table setup, tuning, local backup routines and scheduling, exporting
and/or importing data, replication and maintenance of data, external
datastorage and any firewall related Services. Please see the Service Guide for
further details.

7.   For Collocation customers, Your Service includes monitoring only if you
order this option. Please see the Service Guide for further details.

8.   You are responsible for content installation and management. Please refer
to the Service Guide for a further description of what the Service includes and
any of the other options and features of the Service which are available to You.

9.   Unless otherwise indicated, the charges in this Addendum are in addition
to any charges and fees for your current Service.

This Addendum is effective when signed by both You and AT&T (the "Effective
Date").

--------------------------------------------------------------------------------
      SIGNATURE BELOW BY YOUR AUTHORIZED REPRESENTATIVE IS YOUR CONSENT TO
                   THE TERMS AND CONDITIONS OF THIS AGREEMENT
--------------------------------------------------------------------------------

CUSTOMER: ELOQUENT                      AT&T CORP.

By: _______________________________     By: _______________________________
        (Authorized Signature)                  (Authorized Signature)

___________________________________     ___________________________________
(Typed or Printed Name)                 (Typed or Printed Name)

___________________________________     ___________________________________
(Title)                                 (Title)

___________________________________     ___________________________________
(Date)                                  (Date)

<Table>
<Caption>
-----------------------------------------------------------------------------------------------------------------
AT&T SALES CONTACT INFORMATION          AT&T BRANCH CONTRACT                    AT&T AUTHORIZED AGENT INFORMATION
                                        CONTACT INFORMATION                     (IF APPLICABLE)
-----------------------------------------------------------------------------------------------------------------
<S>                                     <C>                                     <C>

Name:     Dan Walsh                     FMM, Contract Specialist, IP Sales      Name: Name
Address:  795 Folsom                    Specialist or CPM, based on strata      Company Name: Agent Company
San Francisco, CA 94107                 Name:     Wendy Lau                     Address: Street Address
Telephone: 415 442 5612                 Address:  795 Folsom                    City, State ZipCode
Fax: 415 442 2368                       San Francisco, CA 94107                 Telephone: Phone
Email: danwalsh@att.com                 Telephone: 415 442 2326                 Fax: Fax
Branch Manager: Kolanko                 Fax: 415 442 2368                       Email: Email
Sales Strata: growth                    Email: wlau@att.coml                    Agent Code: Agent Auth Code
Sales Region: western
-----------------------------------------------------------------------------------------------------------------
</Table>

                                  PAGE 3 OF 3
                                AT&T PROPRIETARY<PAGE>
                                                                   EXHIBIT 10.16

                         DREYER'S GRAND ICE CREAM, INC.

                            STOCK OPTION PLAN (1993)
                                  (AS AMENDED)*

1.      Purpose

        The purpose of the Plan is to provide a vehicle under which a variety of
stock option awards may be granted to employees and directors of the Company and
its Subsidiaries to further the profits and prosperity of the Company and its
Subsidiaries.

2.      Definitions

        A.     "Award" means any form of stock option granted under the Plan.

        B.     "Award Notice" means any written notice from the Company to a
               Participant or agreement between the Company and a Participant
               that establishes the terms applicable to an Award.

        C.     "Board of Directors" means the Board of Directors of the Company.

        D.     "Code" means the Internal Revenue Code of 1986, as amended.

        E.     "Committee" means the Compensation Committee of the Board of
               Directors, or such other committee designated by the Board of
               Directors, which is authorized to administer the Plan under
               Section 3 hereof. The Committee, and any separate committee to
               which it delegates any of its authority and duties under the
               Plan, shall each have membership composition which enable the
               Plan to qualify under Rule 16b-3 with regard to Awards to persons
               who are subject to Section 16 of the Exchange Act.

        F.     "Common Stock" means common stock of the Company.

        G.     "Company" means Dreyer's Grand Ice Cream, Inc., a Delaware
               corporation.

        H.     "Director" means a member of the Board of Directors.

        I.     "Exchange Act" means the Securities Exchange Act of 1934, as
               amended.

        J.     "Fair Market Value" means, as of a specified date, the mean of
               the high and the low sales price of one share of Common Stock on
               the over-the-counter market or the closing price on the principal
               stock exchange where the Company's stock prices are officially
               quoted, or if not traded on that date, then on the date last

___________________________

* As amended through May 9, 2001, the effective date of the most recent
amendment to the Plan. Also reflects adjustments for October 30, 1997 2-for-1
Stock Split.
<PAGE>

               traded. If for any reason the Company's stock ceases to be traded
               on the over-the-counter market or listed on a stock exchange, the
               Committee shall establish the method for determining the Fair
               Market Value of the Common Stock.

        K.     "Key Employee" means any employee of the Company or a Subsidiary
               responsible for the management of the business of the Company (or
               a Subsidiary) who is in a position to make substantial
               contributions to the sound performance of the Company (or a
               Subsidiary). The term "Key Employee" shall include officers as
               well as other employees devoting full time to the Company (or a
               Subsidiary) and shall include Directors who are also active
               officers or employees of the Company (or a Subsidiary).

        L.     "Non-Employee Director" means a Director who is not an employee
               of the Company or a Subsidiary.

        M.     "Participant" means any individual to whom an Award is granted
               under the Plan.

        N.     "Plan" means this Plan, which shall be known as the Dreyer's
               Grand Ice Cream, Inc. Stock Option Plan (1993).

        O.     "Rule 16b-3" means Rule 16b-3 issued under the Exchange Act or
               any successor rule.

        P.     "Subsidiary" means a corporation or other business entity (i) of
               which the Company directly or indirectly has an ownership
               interest of 50% or more, or (ii) of which it has a right to elect
               or appoint 50% or more of the board of directors or other
               governing body.

3.      Administration.

        A.     The Plan shall be administered by the Committee. Subject to the
               terms and conditions of this Plan, the Committee shall have the
               authority to:

               (i)    interpret and determine all questions of policy and
                      expediency pertaining to the Plan;

               (ii)   adopt such rules, regulations, agreements and instruments
                      as it deems necessary for the Plan's proper
                      administration;

               (iii)  select Key Employees to receive Awards;

               (iv)   determine the form and terms of Awards;

               (v)    determine the number of shares subject to Awards;

                                       2
<PAGE>

               (vi)   determine whether Awards will be granted singly, in
                      combination, in tandem, in replacement of, or as
                      alternatives to other grants under the Plan or any other
                      incentive or compensation plan of the Company, a
                      Subsidiary or an acquired business unit;

               (vii)  grant waivers of Plan or Award conditions;

               (viii) accelerate the vesting of Awards;

               (ix)   correct any defect, supply any omission, or reconcile any
                      inconsistency in the Plan, any Award or any Award Notice;
                      and

               (x)    take any and all other actions it deems necessary or
                      advisable for the proper administration of the Plan.

        B.     The interpretation and construction of any provision of the Plan
               by the Committee shall be final, conclusive and binding on all
               parties, including the Company, its Subsidiaries and
               stockholders, and the Participants, their estates, executors,
               administrators, heirs and assigns. No member of the Committee
               shall be liable for any action or determination made by him in
               good faith.

        C.     The Committee may adopt such Plan amendments, procedures,
               regulations, subplans and the like as it deems are necessary to
               enable Key Employees and Directors who are foreign nationals or
               employed outside the United States to receive Awards.

        D.     The Committee may delegate its authority to grant and administer
               Awards to a separate committee; however, only the Committee may
               grant and administer Awards with respect to persons who are
               subject to Section 16 of the Exchange Act.

4.      Eligibility

        A.     Any Key Employee is eligible to become a Participant in the Plan.

        B.     Non-Employee Directors shall receive Awards in accordance with
               Section 7.

5.      Stock Subject to the Plan.

        A.     The aggregate number of shares of Common Stock which may be
               delivered on exercise of options under this Plan shall not exceed
               six million four hundred thousand (6,400,000) shares, subject to
               adjustment as provided hereinafter; provided, however, that the
               aggregate amount of shares of Common Stock which may be delivered
               upon exercise of options under this Plan shall increase,
               effective on the date of each annual meeting of stockholders,
               beginning 2001 and ending with the annual meeting in 2005, by
               848,425 shares. If, at any time during the

                                       3
<PAGE>

               term of this Plan, an option granted under this Plan shall have
               expired or terminated for any reason without having been
               exercised in full, the unpurchased shares shall become available
               for option to other employees.

        B.     In the event that (i) the number of outstanding shares of Common
               Stock shall be changed by reason of split-ups, combinations or
               reclassifications of shares or otherwise, (ii) any share
               dividends are distributed to the holders of Common Stock or (iii)
               the Common Stock is converted into or exchanged for other shares
               as a result of any merger, consolidation or recapitalization
               then, in any such case, the number of shares for which options
               may thereafter be granted under this Plan, both in the aggregate
               and as to any individual, and the number of shares then subject
               to options theretofore granted under this Plan and the price per
               share payable upon exercise of such options shall be
               appropriately adjusted by the Committee so as to reflect such
               change.

        C.     The shares of Common Stock available under the Plan may be
               authorized and unissued shares or treasury shares.

6.      Term

        This Plan shall be effective and operative, subject to approval of the
stockholders of the Company within twelve months after its adoption by the Board
of Directors, from the date that the Plan is approved by the Board of Directors
and shall remain in effect until terminated by the Board of Directors.

7.      Awards to Non-Employee Directors

        Non-Employee Directors shall receive awards in accordance with the
following terms:

        A.     On the day of adoption of this Plan by the Company's stockholders
               (the "Approval Date"), each Non-Employee Director shall receive a
               non-qualified option for 10,000 shares of Common Stock.

        B.     After the Approval Date, any person who is appointed or elected a
               Non-Employee Director shall receive a non-qualified stock option
               for 10,000 shares of Common Stock on the date such person is so
               appointed or elected.

        C.     On each anniversary of the Approval Date each Non-Employee
               Director shall receive a non-qualified stock option for 3,000
               shares of Common Stock.

        D.     Options to Non-Employee Directors shall be subject to the
               following terms: (i) the exercise price shall be equal to 100% of
               the Fair Market Value of the Common Stock on the date of the
               grant, payable in accordance with all the

                                       4
<PAGE>

               alternatives stated in Section 8.B(ii); (ii) the term of the
               options shall be 10 years; (iii) the options shall be exercisable
               beginning 6 months after the date of the grant; and (iv) the
               options shall be subject to Section 10.

8.      Stock Options

        A.     Awards shall be granted in the form of stock options. Stock
               options may be incentive stock options within the meaning of
               Section 422 of the Code or non-qualified stock options (i.e.,
               stock options which are not incentive stock options).

        B.     Subject to Section 8.C relating to incentive stock options,
               options shall be in such form and contain such terms as the
               Committee deems appropriate. While the terms of options need not
               be identical, each option shall be subject to the following
               terms:

               (i)    The exercise price shall be the price set by the Committee
                      but may not be less than 100% of the Fair Market Value of
                      the Common Stock on the date of the grant.

               (ii)   The exercise price shall be paid in cash (including check,
                      bank draft, or money order), or all or part of the
                      purchase price may be paid by delivery of the optionee's
                      delivery of Common Stock, already owned by the Participant
                      for at least six (6) months and valued at its Fair Market
                      Value, or any combination of the foregoing methods of
                      payment.

               (iii)  An option shall be treated as exercised on the later of
                      (i) the date that proper notice of exercise accompanied by
                      the aggregate exercise price is received by the Company,
                      or (ii) such exercise date as may be specified in such
                      proper notice when accompanied by such aggregate exercise
                      price.

               (iv)   The term of an option may not be greater than 10 years
                      from the date of the grant.

               (v)    Neither a person to whom an option is granted nor his
                      legal representative, heir, legatee or distributee shall
                      be deemed to be the holder of, or to have any of the
                      rights of a holder with respect to, any shares subject to
                      such option unless and until he has exercised his option.

        C.     The following special terms shall apply to grants of incentive
               stock options:

               (i)    No incentive stock option shall be granted after the tenth
                      (10th) anniversary of the date the Plan is adopted by the
                      Board of Directors.

               (ii)   Subject to Section 8.C. (iii), the exercise price under
                      each incentive stock option shall not be less than 100% of
                      the Fair Market Value of the Common Stock on the date of
                      the grant.

                                       5
<PAGE>

               (iii)  No incentive stock option shall be granted to any employee
                      who directly or indirectly owns stock possessing more than
                      10% of the total combined voting power of all classes of
                      stock of the Company, unless the exercise price is at
                      least 110% of the Fair Market Value of the Common Stock on
                      the date of the grant and such option is not exercisable
                      after the expiration of 5 years from the date of the
                      grant.

               (iv)   No incentive stock option shall be granted to a person in
                      his capacity as a Key Employee of a Subsidiary if the
                      Company has less than a 50% ownership interest in such
                      Subsidiary.

               (v)    Incentive stock options shall contain such other terms as
                      may be necessary to qualify the options granted therein as
                      incentive stock options pursuant to Section 422 of the
                      Code, or any successor statute.

9.      Reload Options

        A.     Concurrently with the award of options to any Participant, the
               Committee may authorize reload options ("Reload Options") to
               purchase for cash or shares a number of shares of the Common
               Stock. The number of Reload Options shall equal:

               (i)    the number of shares of Common Stock used to exercise the
                      underlying options; and

               (ii)   the number of shares of Common Stock used to satisfy any
                      tax withholding requirement incident to the exercise of
                      the underlying option, including shares withheld from
                      those that would otherwise be issuable to the optionee
                      pursuant to exercise of the subject option. The grant of a
                      Reload Option will become effective upon the exercise of
                      the underlying options or Reload Options through the use
                      of shares of Common Stock held by the optionee for at
                      least six (6) months.

        B.     Notwithstanding the fact that the underlying option may be an
               Incentive Stock Option, a Reload Option is not intended to
               qualify as an "incentive stock option" within the meaning of
               Section 422 of the Code.

        C.     Each Award Notice shall state whether the Committee has
               authorized Reload Options with respect to the underlying options.
               Upon the exercise of an underlying option or other Reload Option,
               the Reload Option will be evidenced by an amendment to the
               underlying Award Notice.

        D.     The option price per share of Common Stock deliverable upon the
               exercise of a Reload Option shall be the Fair Market Value of a
               share of Common Stock on the date the grant of the Reload Option
               becomes effective.

                                       6
<PAGE>

        E.     Each Reload Option is fully exercisable six (6) months from the
               effective date of grant. The term of each Reload Option shall be
               equal to the remaining option term of the underlying option.

        F.     No additional Reload Options shall be granted when options or
               Reload Options are exercised pursuant to the terms of this Plan
               following cessation of the optionee's employment with the Company
               for any reason.

10.     Exercise of Stock Option Upon Termination of Employment or Services

        A.     Options granted under Section 7 shall be exercisable upon the
               Participant's termination of service within the following periods
               only. Subject to Section 17, stock options to other Participants
               may permit the exercise of options upon the Participant's
               termination of employment within the following periods, or such
               shorter periods as determined by the Committee at the time of
               grant:

               (i)    if on account of death, within 24 months of such event by
                      the person or persons to whom the Participant's rights
                      pass by will or the laws of descent or distribution.

               (ii)   if on account of disability (as defined in Section
                      22(e)(3) of the Code or any successor statute),
                      non-qualified stock options may be exercised within 24
                      months of such termination and incentive stock options
                      within 12 months.

               (iii)  if on account of retirement (as defined from time to time
                      by Company policy), non-qualified stock options may be
                      exercised within 24 months of such termination and
                      incentive stock options with 3 months.

               (iv)   if for any reason other than death, disability or
                      retirement (as defined from time to time by Company
                      policy), options may be exercised within 3 months of such
                      termination.

        B.     An unexercised option shall be exercisable only to the extent
               that such option was exercisable on the date the Participant's
               employment or service terminated. However, terms relating to the
               exercisability of options may be amended by the Committee before
               or after such termination, except in respect to options granted
               under Section 7.

        C.     In no case may an unexercised option be exercised to any extent
               by anyone after expiration of its term.

11.     Acceleration of Vesting of Options.

        A.     In the event of a Change in Control (as defined below), death of
               an optionee or retirement of an optionee (as defined from time to
               time by Company policy), all

                                       7
<PAGE>

               options which have not yet vested shall vest, mature and become
               exercisable in whole or in part immediately prior to the event
               constituting the Change of Control, or immediately upon the death
               or retirement of such optionee.

        B.     A Change of Control for these purposes shall be defined as, (i)
               the acquisition by any person of beneficial ownership of forty
               percent (40%) or more of the combined voting power of the
               Company's outstanding securities immediately after such
               acquisition (which forty percent (40%) shall be calculated after
               including the dilutive effect of the conversion or exchange of
               any outstanding securities of the Company convertible into or
               exchangeable for voting securities), or (ii) a change in the
               composition of majority membership of the Board of Directors over
               any two-year period beginning with the date of adoption of this
               Plan by the Board of Directors, or (iii) a change in ownership of
               the Company such that the Company becomes subject to the
               delisting of its Common Stock from the NASDAQ National Market
               System, or (iv) the approval by the Board of Directors of the
               sale of all or substantially all of the assets of the Company, or
               (v) the approval by the Board of Directors of any merger,
               consolidation, issuance of securities or purchase of assets, the
               result of which would be the occurrence of any event described in
               clause (i), (ii) or (iii) above. Notwithstanding anything to the
               contrary in this Section 11.B, acquisitions by any person (or any
               group of which such a person is a member) who is as of the date
               of adoption of this Plan by the Board of Directors, a member of
               the Board of Directors, of beneficial ownership of forty percent
               (40%) or more of the combined voting power of the Company's
               outstanding securities immediately after such acquisition
               (calculation of such forty percent (40%) being made as described
               above), shall not be deemed a Change of Control for purposes of
               this Plan.

12.     Nonassignability

        The rights of a Participant under the Plan shall not be assignable by
such Participant, by operation of law or otherwise, except by will or the laws
of descent and distribution. During the lifetime of the person to whom a stock
option is granted, he or she alone may exercise it.

13.     Payment of Withholding Taxes

        A.     As a condition to receiving or exercising an Award, as the case
               may be, the Participant shall pay to the Company the amount of
               all applicable federal, state, local and foreign taxes required
               by law to be paid or withheld relating to receipt or exercise of
               the Award.

        B.     An optionee may satisfy such withholding requirements in whole or
               in part by directing the Company to withhold shares from those
               that would otherwise be issuable to the Participant or by
               otherwise tendering other shares of Common Stock owned by the
               Participant. The withheld shares and other tendered shares will
               be valued at the Fair Market Value as of the date that the tax
               withholding obligation arises.

                                       8
<PAGE>

14.     Amendments

        The Board of Directors may amend the Plan at any time and from time to
time, provided however that the Board shall not amend the terms of the Plan more
frequently than permitted under Rule 16b-3 in regard to provisions that affect
persons receiving Awards under Section 7. Rights and obligations under any Award
granted before amendment of the Plan shall not be materially altered or impaired
adversely by such amendment, except with consent of the person to whom the Award
was granted.

15.     Regulatory Approvals and Listings

        Notwithstanding any other provision in the Plan, the Company shall have
no obligation to issue or deliver certificates of Common Stock under the Plan
prior to (A) obtaining approval from any governmental agency which the Company
determines is necessary or advisable, (B) admission of such shares to listing on
the stock exchange on which the Common Stock may be listed and (C) completion of
any registration or other qualification of such shares under any state or
federal law or ruling of any governmental body which the Company determines to
be necessary or advisable.

16.     No Right to Continued Employment or Grants

        Participation in the Plan shall not give any Key Employee any right to
remain in the employ of the Company or any Subsidiary. Further, the adoption of
this Plan shall not be deemed to give any Key Employee or other individual the
right to be selected as a Participant or to be granted an Award.

17.     Special Provision Pertaining to Persons Subject to Section 16

        Notwithstanding any other term of this Plan, the following shall apply
to persons subject to Section 16 of the Exchange Act, except in the case of
death or disability:

        A.     No stock option granted pursuant to the Plan may be exercisable
               for at least 6 months after the date of grant.

18.     Limitations on Awards Under the Plan

        No one Participant shall receive in the aggregate Awards granting him
more than fifty percent (50%) of the aggregate number of shares which may be
delivered on exercise of options under the Plan.

                                       9

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