Document:

EX-10.1

 Exhibit 10.1 
 CVENT, INC. 
 INDEMNIFICATION AGREEMENT 

This Indemnification Agreement (this “Agreement”) is dated as of [insert date], and is between Cvent,
Inc., a Delaware corporation (the “Company”), and the undersigned (“Indemnitee”). 
 RECITALS 
 A. Indemnitee’s service to the Company substantially
benefits the Company. 
 B. Individuals are reluctant to serve as directors or officers of corporations or in certain other
capacities unless they are provided with adequate protection through insurance or indemnification against the risks of claims and actions against them arising out of such service. 

C. Indemnitee does not regard the protection currently provided by applicable law, the Company’s governing documents and any
insurance as adequate under the present circumstances, and Indemnitee may not be willing to serve as a director or officer without additional protection. 
 D. In order to induce Indemnitee to continue to provide services to the Company, it is reasonable, prudent and necessary for the Company to contractually obligate itself to indemnify, and to advance
expenses on behalf of, Indemnitee as permitted by applicable law. 
 E. This Agreement is a supplement to and in furtherance of
the indemnification provided in the Company’s certificate of incorporation and bylaws, and any resolutions adopted pursuant thereto, and this Agreement shall not be deemed a substitute therefor, nor shall this Agreement be deemed to limit,
diminish or abrogate any rights of Indemnitee thereunder. 
 The parties therefore agree as follows: 

1. Definitions. 
 (a) A “Change in Control” shall be deemed to occur upon the earliest to occur after the date of this Agreement of any of the following events: 

(i) Acquisition of Stock by Third Party. Any Person (as defined below) is or becomes the Beneficial Owner (as defined below),
directly or indirectly, of securities of the Company representing fifteen percent (15%) or more of the combined voting power of the Company’s then outstanding securities; 

(ii) Change in Board Composition. During any period of two consecutive years (not including any period prior to the execution of
this Agreement), individuals who at the beginning of such period constitute the Company’s board of directors, and any new directors (other than a director designated by a person who has entered into an agreement with the Company to effect a
transaction described in Sections 1(a)(i), 1(a)(iii) or 1(a)(iv)) whose election by the board of directors or nomination for election by the Company’s stockholders was approved by a vote of at least two-thirds of the directors then still
in office who either were directors at the beginning of the period or whose election or nomination for election was previously so approved, cease for any reason to constitute at least a majority of the members of the Company’s board of
directors; 

 (iii) Corporate Transactions. The effective date of a merger or consolidation of the
Company with any other entity, other than a merger or consolidation which would result in the voting securities of the Company outstanding immediately prior to such merger or consolidation continuing to represent (either by remaining outstanding or
by being converted into voting securities of the surviving entity) more than 50% of the combined voting power of the voting securities of the surviving entity outstanding immediately after such merger or consolidation and with the power to elect at
least a majority of the board of directors or other governing body of such surviving entity; 
 (iv) Liquidation. The
approval by the stockholders of the Company of a complete liquidation of the Company or an agreement for the sale or disposition by the Company of all or substantially all of the Company’s assets; and 

(v) Other Events. Any other event of a nature that would be required to be reported in response to Item 6(e) of Schedule 14A
of Regulation 14A (or in response to any similar item on any similar schedule or form) promulgated under the Securities Exchange Act of 1934, as amended, whether or not the Company is then subject to such reporting requirement. 

For purposes of this Section 1(a), the following terms shall have the following meanings: 

(1) “Person” shall have the meaning as set forth in Sections 13(d) and 14(d) of the Securities Exchange Act
of 1934, as amended; provided, however, that “Person” shall exclude (i) the Company, (ii) any trustee or other fiduciary holding securities under an employee benefit plan of the Company, and (iii) any
corporation owned, directly or indirectly, by the stockholders of the Company in substantially the same proportions as their ownership of stock of the Company. 
 (2) “Beneficial Owner” shall have the meaning given to such term in Rule 13d-3 under the Securities Exchange Act of 1934, as amended; provided, however, that
“Beneficial Owner” shall exclude any Person otherwise becoming a Beneficial Owner by reason of (i) the stockholders of the Company approving a merger of the Company with another entity or (ii) the Company’s
board of directors approving a sale of securities by the Company to such Person. 
 (b) “Corporate
Status” describes the status of a person who is or was a director, trustee, general partner, managing member, officer, employee, agent or fiduciary of the Company or any other Enterprise. 

(c) “DGCL” means the General Corporation Law of the State of Delaware. 

(d) “Disinterested Director” means a director of the Company who is not and was not a party to the Proceeding in
respect of which indemnification is sought by Indemnitee. 
 (e) “Enterprise” means the Company and any
other corporation, partnership, limited liability company, joint venture, trust, employee benefit plan or other enterprise of which Indemnitee is or was serving at the request of the Company as a director, trustee, general partner, managing member,
officer, employee, agent or fiduciary. 
 (f) “Expenses” include all reasonable attorneys’ fees,
retainers, court costs, transcript costs, fees and costs of experts, witness fees, travel expenses, duplicating costs, printing and binding costs, telephone charges, postage, delivery service fees, and all other disbursements or expenses of the
types customarily incurred in connection with prosecuting, defending, preparing to prosecute or defend, investigating, being or preparing to be a witness in, or otherwise participating in, a Proceeding. Expenses also

  
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include (i) Expenses incurred in connection with any appeal resulting from any Proceeding, including without limitation the premium, security for, and other costs relating to any cost bond,
supersedeas bond or other appeal bond or their equivalent, and (ii) for purposes of Section 12(d), Expenses incurred by Indemnitee in connection with the interpretation, enforcement or defense of Indemnitee’s rights under this
Agreement or under any directors’ and officers’ liability insurance policies maintained by the Company. Expenses, however, shall not include amounts paid in settlement by Indemnitee or the amount of judgments or fines against Indemnitee.

 (g) “Independent Counsel” means a law firm, or a partner or member of a law firm, that is experienced
in matters of corporation law and neither presently is, nor in the past five years has been, retained to represent (i) the Company or Indemnitee in any matter material to either such party (other than as Independent Counsel with respect to
matters concerning Indemnitee under this Agreement, or other indemnitees under similar indemnification agreements), or (ii) any other party to the Proceeding giving rise to a claim for indemnification hereunder. Notwithstanding the foregoing,
the term “Independent Counsel” shall not include any person who, under the applicable standards of professional conduct then prevailing, would have a conflict of interest in representing either the Company or Indemnitee in an
action to determine Indemnitee’s rights under this Agreement. 
 (h) “Proceeding” means any
threatened, pending or completed action, suit, arbitration, mediation, alternate dispute resolution mechanism, investigation, inquiry, administrative hearing or proceeding, whether brought in the right of the Company or otherwise and whether of a
civil, criminal, administrative or investigative nature, including any appeal therefrom and including without limitation any such Proceeding pending as of the date of this Agreement, in which Indemnitee was, is or will be involved as a party, a
potential party, a non-party witness or otherwise by reason of (i) the fact that Indemnitee is or was a director or officer of the Company, (ii) any action taken by Indemnitee or any action or inaction on Indemnitee’s part while
acting as a director or officer of the Company, or (iii) the fact that he or she is or was serving at the request of the Company as a director, trustee, general partner, managing member, officer, employee, agent or fiduciary of the Company or
any other Enterprise, in each case whether or not serving in such capacity at the time any liability or Expense is incurred for which indemnification or advancement of expenses can be provided under this Agreement. 

(i) Reference to “other enterprises” shall include employee benefit plans; references to
“fines” shall include any excise taxes assessed on a person with respect to any employee benefit plan; references to “serving at the request of the Company” shall include any service as a director,
officer, employee or agent of the Company which imposes duties on, or involves services by, such director, officer, employee or agent with respect to an employee benefit plan, its participants or beneficiaries; and a person who acted in good faith
and in a manner he or she reasonably believed to be in the best interests of the participants and beneficiaries of an employee benefit plan shall be deemed to have acted in a manner “not opposed to the best interests of the
Company” as referred to in this Agreement. 
 2. Indemnity in Third-Party Proceedings. The Company shall
indemnify Indemnitee in accordance with the provisions of this Section 2 if Indemnitee is, or is threatened to be made, a party to or a participant in any Proceeding, other than a Proceeding by or in the right of the Company to procure a
judgment in its favor. Pursuant to this Section 2, Indemnitee shall be indemnified to the fullest extent permitted by applicable law against all Expenses, judgments, fines and amounts paid in settlement actually and reasonably incurred by
Indemnitee or on his or her behalf in connection with such Proceeding or any claim, issue or matter therein, if Indemnitee acted in good faith and in a manner he or she reasonably believed to be in or not opposed to the best interests of the Company
and, with respect to any criminal action or proceeding, had no reasonable cause to believe that his or her conduct was unlawful. 

  
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 3. Indemnity in Proceedings by or in the Right of the Company. The Company shall
indemnify Indemnitee in accordance with the provisions of this Section 3 if Indemnitee is, or is threatened to be made, a party to or a participant in any Proceeding by or in the right of the Company to procure a judgment in its favor. Pursuant
to this Section 3, Indemnitee shall be indemnified to the fullest extent permitted by applicable law against all Expenses actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection with such Proceeding or any
claim, issue or matter therein, if Indemnitee acted in good faith and in a manner he or she reasonably believed to be in or not opposed to the best interests of the Company. No indemnification for Expenses shall be made under this Section 3 in
respect of any claim, issue or matter as to which Indemnitee shall have been adjudged by a court of competent jurisdiction to be liable to the Company, unless and only to the extent that the Delaware Court of Chancery or any court in which the
Proceeding was brought shall determine upon application that, despite the adjudication of liability but in view of all the circumstances of the case, Indemnitee is fairly and reasonably entitled to indemnification for such expenses as the Delaware
Court of Chancery or such other court shall deem proper. 
 4. Indemnification for Expenses of a Party Who is Wholly or
Partly Successful. To the extent that Indemnitee is a party to or a participant in and is successful (on the merits or otherwise) in defense of any Proceeding or any claim, issue or matter therein, the Company shall indemnify Indemnitee against
all Expenses actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection therewith. To the extent permitted by applicable law, if Indemnitee is not wholly successful in such Proceeding but is successful, on the merits
or otherwise, in defense of one or more but less than all claims, issues or matters in such Proceeding, the Company shall indemnify Indemnitee against all Expenses actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in
connection with (a) each successfully resolved claim, issue or matter and (b) any claim, issue or matter related to any such successfully resolved claim, issue or matter. For purposes of this section, the termination of any claim, issue or
matter in such a Proceeding by dismissal, with or without prejudice, shall be deemed to be a successful result as to such claim, issue or matter. 
 5. Indemnification for Expenses of a Witness. To the extent that Indemnitee is, by reason of his or her Corporate Status, a witness in any Proceeding to which Indemnitee is not a party, Indemnitee
shall be indemnified to the extent permitted by applicable law against all Expenses actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection therewith. 

6. Additional Indemnification. 
 (a) Notwithstanding any limitation in Sections 2, 3 or 4, the Company shall indemnify Indemnitee to the fullest extent permitted by applicable law if Indemnitee is, or is threatened to be made, a
party to or a participant in any Proceeding (including a Proceeding by or in the right of the Company to procure a judgment in its favor) against all Expenses, judgments, fines and amounts paid in settlement actually and reasonably incurred by
Indemnitee or on his or her behalf in connection with the Proceeding or any claim, issue or matter therein. 
 (b) For purposes
of Section 6(a), the meaning of the phrase “to the fullest extent permitted by applicable law” shall include, but not be limited to: 
 (i) the fullest extent permitted by the provision of the DGCL that authorizes or contemplates additional indemnification by agreement, or the corresponding provision of any amendment to or replacement of
the DGCL; and 
 (ii) the fullest extent authorized or permitted by any amendments to or replacements of the DGCL adopted after
the date of this Agreement that increase the extent to which a corporation may indemnify its officers and directors. 

  
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 7. Exclusions. Notwithstanding any provision in this Agreement, the Company shall not
be obligated under this Agreement to make any indemnity in connection with any Proceeding (or any part of any Proceeding): 

(a) for which payment has actually been made to or on behalf of Indemnitee under any statute, insurance policy, indemnity provision, vote
or otherwise, except with respect to any excess beyond the amount paid; 
 (b) for an accounting or disgorgement of profits
pursuant to Section 16(b) of the Securities Exchange Act of 1934, as amended, or similar provisions of federal, state or local statutory law or common law, if Indemnitee is held liable therefor (including pursuant to any settlement
arrangements); 
 (c) for any reimbursement of the Company by Indemnitee of any bonus or other incentive-based or equity-based
compensation or of any profits realized by Indemnitee from the sale of securities of the Company, as required in each case under the Securities Exchange Act of 1934, as amended (including any such reimbursements that arise from an accounting
restatement of the Company pursuant to Section 304 of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”), or the payment to the Company of profits arising from the purchase and sale by Indemnitee of securities in
violation of Section 306 of the Sarbanes-Oxley Act), if Indemnitee is held liable therefor (including pursuant to any settlement arrangements); 
 (d) initiated by Indemnitee, including any Proceeding (or any part of any Proceeding) initiated by Indemnitee against the Company or its directors, officers, employees, agents or other indemnitees, unless
(i) the Company’s board of directors authorized the Proceeding (or the relevant part of the Proceeding) prior to its initiation, (ii) the Company provides the indemnification, in its sole discretion, pursuant to the powers vested in
the Company under applicable law, (iii) otherwise authorized in Section 12(d) or (iv) otherwise required by applicable law; or 
 (e) if prohibited by applicable law. 
 8. Advances of Expenses. The Company
shall advance the Expenses incurred by Indemnitee in connection with any Proceeding, and such advancement shall be made as soon as reasonably practicable, but in any event no later than 60 days, after the receipt by the Company of a written
statement or statements requesting such advances from time to time (which shall include invoices received by Indemnitee in connection with such Expenses but, in the case of invoices in connection with legal services, any references to legal work
performed or to expenditure made that would cause Indemnitee to waive any privilege accorded by applicable law shall not be included with the invoice). Advances shall be unsecured and interest free and made without regard to Indemnitee’s
ability to repay such advances. Indemnitee hereby undertakes to repay any advance to the extent that it is ultimately determined that Indemnitee is not entitled to be indemnified by the Company. This Section 8 shall not apply to the extent
advancement is prohibited by law and shall not apply to any Proceeding for which indemnity is not permitted under this Agreement, but shall apply to any Proceeding referenced in Section 7(b) or 7(c) prior to a determination that Indemnitee is
not entitled to be indemnified by the Company. 
 9. Procedures for Notification and Defense of Claim. 

(a) Indemnitee shall notify the Company in writing of any matter with respect to which Indemnitee intends to seek indemnification or
advancement of Expenses as soon as reasonably practicable following the receipt by Indemnitee of notice thereof. The written notification to the Company shall include, in reasonable detail, a description of the nature of the Proceeding and the facts
underlying the Proceeding. The failure by Indemnitee to notify the Company will not relieve the Company from any liability which it may 

  
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have to Indemnitee hereunder or otherwise than under this Agreement, and any delay in so notifying the Company shall not constitute a waiver by Indemnitee of any rights, except to the extent that
such failure or delay materially prejudices the Company. 
 (b) If, at the time of the receipt of a notice of a Proceeding
pursuant to the terms hereof, the Company has directors’ and officers’ liability insurance in effect, the Company shall give prompt notice of the commencement of the Proceeding to the insurers in accordance with the procedures set forth in
the applicable policies. The Company shall thereafter take all commercially-reasonable action to cause such insurers to pay, on behalf of Indemnitee, all amounts payable as a result of such Proceeding in accordance with the terms of such policies.

 (c) In the event the Company may be obligated to make any indemnity in connection with a Proceeding, the Company shall be
entitled to assume the defense of such Proceeding with counsel approved by Indemnitee, which approval shall not be unreasonably withheld, upon the delivery to Indemnitee of written notice of its election to do so. After delivery of such notice,
approval of such counsel by Indemnitee and the retention of such counsel by the Company, the Company will not be liable to Indemnitee for any fees or expenses of counsel subsequently incurred by Indemnitee with respect to the same Proceeding.
Notwithstanding the Company’s assumption of the defense of any such Proceeding, the Company shall be obligated to pay the fees and expenses of Indemnitee’s counsel to the extent (i) the employment of counsel by Indemnitee is
authorized by the Company, (ii) counsel for the Company or Indemnitee shall have reasonably concluded that there is a conflict of interest between the Company and Indemnitee in the conduct of any such defense such that Indemnitee needs to be
separately represented, (iii) the Company is not financially or legally able to perform its indemnification obligations or (iv) the Company shall not have retained, or shall not continue to retain, such counsel to defend such Proceeding.
The Company shall have the right to conduct such defense as it sees fit in its sole discretion. Regardless of any provision in this Agreement, Indemnitee shall have the right to employ counsel in any Proceeding at Indemnitee’s personal expense.
The Company shall not be entitled, without the consent of Indemnitee, to assume the defense of any claim brought by or in the right of the Company. 
 (d) Indemnitee shall give the Company such information and cooperation in connection with the Proceeding as may be reasonably appropriate. 

(e) The Company shall not be liable to indemnify Indemnitee for any settlement of any Proceeding (or any part thereof) without the
Company’s prior written consent, which shall not be unreasonably withheld. 
 (f) The Company shall not settle any
Proceeding (or any part thereof) without Indemnitee’s prior written consent, which shall not be unreasonably withheld. 

10. Procedures upon Application for Indemnification. 
 (a) To obtain indemnification, Indemnitee shall submit to the Company a written request, including therein or therewith such documentation and information as is reasonably available to Indemnitee and as
is reasonably necessary to determine whether and to what extent Indemnitee is entitled to indemnification following the final disposition of the Proceeding. Any delay in providing the request will not relieve the Company from its obligations under
this Agreement, except to the extent such failure is prejudicial. 
 (b) Upon written request by Indemnitee for indemnification
pursuant to Section 10(a), a determination with respect to Indemnitee’s entitlement thereto shall be made in the specific case (i) if a Change in Control shall have occurred, by Independent Counsel in a written opinion to the
Company’s board of 

  
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directors, a copy of which shall be delivered to Indemnitee or (ii) if a Change in Control shall not have occurred, (A) by a majority vote of the Disinterested Directors, even though
less than a quorum of the Company’s board of directors, (B) by a committee of Disinterested Directors designated by a majority vote of the Disinterested Directors, even though less than a quorum of the Company’s board of directors,
(C) if there are no such Disinterested Directors or, if such Disinterested Directors so direct, by Independent Counsel in a written opinion to the Company’s board of directors, a copy of which shall be delivered to Indemnitee or
(D) if so directed by the Company’s board of directors, by the stockholders of the Company. If it is determined that Indemnitee is entitled to indemnification, payment to Indemnitee shall be made within ten days after such determination.
Indemnitee shall cooperate with the person, persons or entity making the determination with respect to Indemnitee’s entitlement to indemnification, including providing to such person, persons or entity upon reasonable advance request any
documentation or information that is not privileged or otherwise protected from disclosure and that is reasonably available to Indemnitee and reasonably necessary to such determination. Any costs or expenses (including attorneys’ fees and
disbursements) reasonably incurred by Indemnitee in so cooperating with the person, persons or entity making such determination shall be borne by the Company, to the extent permitted by applicable law. 

(c) In the event the determination of entitlement to indemnification is to be made by Independent Counsel pursuant to Section 10(b),
the Independent Counsel shall be selected as provided in this Section 10(c). If a Change in Control shall not have occurred, the Independent Counsel shall be selected by the Company’s board of directors, and the Company shall give written
notice to Indemnitee advising him or her of the identity of the Independent Counsel so selected. If a Change in Control shall have occurred, the Independent Counsel shall be selected by Indemnitee (unless Indemnitee shall request that such selection
be made by the Company’s board of directors, in which event the preceding sentence shall apply), and Indemnitee shall give written notice to the Company advising it of the identity of the Independent Counsel so selected. In either event,
Indemnitee or the Company, as the case may be, may, within ten days after such written notice of selection shall have been given, deliver to the Company or to Indemnitee, as the case may be, a written objection to such selection; provided,
however, that such objection may be asserted only on the ground that the Independent Counsel so selected does not meet the requirements of “Independent Counsel” as defined in Section 1 of this Agreement, and the objection shall
set forth with particularity the factual basis of such assertion. Absent a proper and timely objection, the person so selected shall act as Independent Counsel. If such written objection is so made and substantiated, the Independent Counsel so
selected may not serve as Independent Counsel unless and until such objection is withdrawn or a court has determined that such objection is without merit. If, within 20 days after the later of (i) submission by Indemnitee of a written request
for indemnification pursuant to Section 10(a) hereof and (ii) the final disposition of the Proceeding, the parties have not agreed upon an Independent Counsel, either the Company or Indemnitee may petition a court of competent jurisdiction
for resolution of any objection which shall have been made by the Company or Indemnitee to the other’s selection of Independent Counsel and for the appointment as Independent Counsel of a person selected by the court or by such other person as
the court shall designate, and the person with respect to whom all objections are so resolved or the person so appointed shall act as Independent Counsel under Section 10(b) hereof. Upon the due commencement of any judicial proceeding or
arbitration pursuant to Section 12(a) of this Agreement, the Independent Counsel shall be discharged and relieved of any further responsibility in such capacity (subject to the applicable standards of professional conduct then prevailing).

 (d) The Company agrees to pay the reasonable fees and expenses of any Independent Counsel and to fully indemnify such counsel
against any and all Expenses, claims, liabilities and damages arising out of or relating to this Agreement or its engagement pursuant hereto. 

  
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 11. Presumptions and Effect of Certain Proceedings. 

(a) In making a determination with respect to entitlement to indemnification hereunder, the person, persons or entity making such
determination shall, to the fullest extent not prohibited by law, presume that Indemnitee is entitled to indemnification under this Agreement if Indemnitee has submitted a request for indemnification in accordance with Section 10(a) of this
Agreement, and the Company shall, to the fullest extent not prohibited by law, have the burden of proof to overcome that presumption in connection with the making by such person, persons or entity of any determination contrary to that presumption.

 (b) The termination of any Proceeding or of any claim, issue or matter therein, by judgment, order, settlement or conviction,
or upon a plea of nolo contendere or its equivalent, shall not (except as otherwise expressly provided in this Agreement) of itself create a presumption that Indemnitee did not act in good faith and in a manner which he or she reasonably
believed to be in or not opposed to the best interests of the Company or, with respect to any criminal Proceeding, that Indemnitee had reasonable cause to believe that his or her conduct was unlawful. 

(c) For purposes of any determination of good faith, Indemnitee shall be deemed to have acted in good faith to the extent Indemnitee
relied in good faith on (i) the records or books of account of the Enterprise, including financial statements, (ii) information supplied to Indemnitee by the officers of the Enterprise in the course of their duties, (iii) the advice
of legal counsel for the Enterprise or its board of directors or counsel selected by any committee of the board of directors or (iv) information or records given or reports made to the Enterprise by an independent certified public accountant,
an appraiser, investment banker or other expert selected with reasonable care by the Enterprise or its board of directors or any committee of the board of directors. The provisions of this Section 11(c) shall not be deemed to be exclusive or to
limit in any way the other circumstances in which Indemnitee may be deemed to have met the applicable standard of conduct set forth in this Agreement. 
 (d) Neither the knowledge, actions nor failure to act of any other director, officer, agent or employee of the Enterprise shall be imputed to Indemnitee for purposes of determining the right to
indemnification under this Agreement. 
 12. Remedies of Indemnitee. 

(a) Subject to Section 12(e), in the event that (i) a determination is made pursuant to Section 10 of this Agreement that
Indemnitee is not entitled to indemnification under this Agreement, (ii) advancement of Expenses is not timely made pursuant to Section 8 or 12(d) of this Agreement, (iii) no determination of entitlement to indemnification shall have
been made pursuant to Section 10 of this Agreement within 90 days after the later of the receipt by the Company of the request for indemnification or the final disposition of the Proceeding, (iv) payment of indemnification pursuant to this
Agreement is not made (A) within ten days after a determination has been made that Indemnitee is entitled to indemnification or (B) with respect to indemnification pursuant to Sections 4, 5 and 12(d) of this Agreement, within 30 days
after receipt by the Company of a written request therefor, or (v) the Company or any other person or entity takes or threatens to take any action to declare this Agreement void or unenforceable, or institutes any litigation or other action or
proceeding designed to deny, or to recover from, Indemnitee the benefits provided or intended to be provided to Indemnitee hereunder, Indemnitee shall be entitled to an adjudication by a court of competent jurisdiction of his or her entitlement to
such indemnification or advancement of Expenses. Alternatively, Indemnitee, at his or her option, may seek an award in arbitration with respect to his or her entitlement to such indemnification or advancement of Expenses, to be conducted by a single
arbitrator pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Indemnitee shall commence such proceeding seeking an adjudication or an award in arbitration within 180 days following the date on which

  
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Indemnitee first has the right to commence such proceeding pursuant to this Section 12(a); provided, however, that the foregoing clause shall not apply in respect of a proceeding
brought by Indemnitee to enforce his or her rights under Section 4 of this Agreement. The Company shall not oppose Indemnitee’s right to seek any such adjudication or award in arbitration in accordance with this Agreement. 

(b) Neither (i) the failure of the Company, its board of directors, any committee or subgroup of the board of directors, Independent
Counsel or stockholders to have made a determination that indemnification of Indemnitee is proper in the circumstances because Indemnitee has met the applicable standard of conduct, nor (ii) an actual determination by the Company, its board of
directors, any committee or subgroup of the board of directors, Independent Counsel or stockholders that Indemnitee has not met the applicable standard of conduct, shall create a presumption that Indemnitee has or has not met the applicable standard
of conduct. In the event that a determination shall have been made pursuant to Section 10 of this Agreement that Indemnitee is not entitled to indemnification, any judicial proceeding or arbitration commenced pursuant to this Section 12
shall be conducted in all respects as a de novo trial, or arbitration, on the merits, and Indemnitee shall not be prejudiced by reason of that adverse determination. In any judicial proceeding or arbitration commenced pursuant to this
Section 12, the Company shall, to the fullest extent not prohibited by law, have the burden of proving Indemnitee is not entitled to indemnification or advancement of Expenses, as the case may be. 

(c) To the extent not prohibited by law, the Company shall indemnify Indemnitee against all Expenses that are incurred by Indemnitee in
connection with any action for indemnification or advancement of Expenses from the Company under this Agreement or under any directors’ and officers’ liability insurance policies maintained by the Company to the extent Indemnitee is
successful in such action, and, if requested by Indemnitee, shall (as soon as reasonably practicable, but in any event no later than 60 days, after receipt by the Company of a written request therefor) advance such Expenses to Indemnitee, subject to
the provisions of Section 8. 
 (d) Notwithstanding anything in this Agreement to the contrary, no determination as to
entitlement to indemnification shall be required to be made prior to the final disposition of the Proceeding. 
 13.
Contribution. To the fullest extent permissible under applicable law, if the indemnification provided for in this Agreement is unavailable to Indemnitee, the Company, in lieu of indemnifying Indemnitee, shall contribute to the amounts
incurred by Indemnitee, whether for Expenses, judgments, fines or amounts paid or to be paid in settlement, in connection with any claim relating to an indemnifiable event under this Agreement, in such proportion as is deemed fair and reasonable in
light of all of the circumstances of such Proceeding in order to reflect (i) the relative benefits received by the Company and Indemnitee as a result of the events and transactions giving rise to such Proceeding; and (ii) the relative
fault of Indemnitee and the Company (and its other directors, officers, employees and agents) in connection with such events and transactions. 
 14. Non-exclusivity. The rights of indemnification and to receive advancement of Expenses as provided by this Agreement shall not be deemed exclusive of any other rights to which Indemnitee may at
any time be entitled under applicable law, the Company’s certificate of incorporation or bylaws, any agreement, a vote of stockholders or a resolution of directors, or otherwise. To the extent that a change in Delaware law, whether by statute
or judicial decision, permits greater indemnification or advancement of Expenses than would be afforded currently under the Company’s certificate of incorporation and bylaws and this Agreement, it is the intent of the parties hereto that
Indemnitee shall enjoy by this Agreement the greater benefits so afforded by such change, subject to the restrictions expressly set forth herein or therein. Except as expressly set forth herein, no right or remedy herein conferred is intended to be
exclusive of any other right or remedy, and every other right and remedy shall be cumulative and in addition to every other right and remedy given 

  
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hereunder or now or hereafter existing at law or in equity or otherwise. Except as expressly set forth herein, the assertion or employment of any right or remedy hereunder, or otherwise, shall
not prevent the concurrent assertion or employment of any other right or remedy. 
 15. Primary Responsibility. The
Company acknowledges that Indemnitee has certain rights to indemnification and advancement of expenses provided by certain venture capital funds (the “Secondary Indemnitors”). The Company agrees that, as between the Company
and the Secondary Indemnitors, the Company is primarily responsible for amounts required to be indemnified or advanced under the Company’s certificate of incorporation or bylaws or this Agreement and any obligation of the Secondary Indemnitors
to provide indemnification or advancement for the same amounts is secondary to those Company obligations. To the extent not in contravention of any insurance policy or policies providing liability or other insurance for the Company or any director,
trustee, general partner, managing member, officer, employee, agent or fiduciary of the Company or any other Enterprise, the Company waives any right of contribution or subrogation against the Secondary Indemnitors with respect to the liabilities
for which the Company is primarily responsible under this Section 15. In the event of any payment by the Secondary Indemnitors of amounts otherwise required to be indemnified or advanced by the Company under the Company’s certificate of
incorporation or bylaws or this Agreement, the Secondary Indemnitors shall be subrogated to the extent of such payment to all of the rights of recovery of Indemnitee for indemnification or advancement of expenses under the Company’s certificate
of incorporation or bylaws or this Agreement or, to the extent such subrogation is unavailable and contribution is found to be the applicable remedy, shall have a right of contribution with respect to the amounts paid. The Secondary Indemnitors are
express third-party beneficiaries of the terms of this Section 15. 
 16. No Duplication of Payments. Subject to any
subrogation rights set forth in Section 15, the Company shall not be liable under this Agreement to make any payment of amounts otherwise indemnifiable hereunder (or for which advancement is provided hereunder) if and to the extent that
Indemnitee has otherwise actually received payment for such amounts under any insurance policy, contract, agreement or otherwise. 
 17. Insurance. To the extent that the Company maintains an insurance policy or policies providing liability insurance for directors, trustees, general partners, managing members, officers,
employees, agents or fiduciaries of the Company or any other Enterprise, Indemnitee shall be covered by such policy or policies to the same extent as the most favorably-insured persons under such policy or policies in a comparable position.

 18. Subrogation. In the event of any payment under this Agreement, the Company shall be subrogated to the extent of
such payment to all of the rights of recovery of Indemnitee, who shall execute all papers required and take all action necessary to secure such rights, including execution of such documents as are necessary to enable the Company to bring suit to
enforce such rights. 
 19. Services to the Company. Indemnitee agrees to serve as a director or officer of the Company
or, at the request of the Company, as a director, trustee, general partner, managing member, officer, employee, agent or fiduciary of another Enterprise, for so long as Indemnitee is duly elected or appointed or until Indemnitee tenders his or her
resignation or is removed from such position. Indemnitee may at any time and for any reason resign from such position (subject to any other contractual obligation or any obligation imposed by operation of law), in which event the Company shall have
no obligation under this Agreement to continue Indemnitee in such position. This Agreement shall not be deemed an employment contract between the Company (or any of its subsidiaries or any Enterprise) and Indemnitee. Indemnitee specifically
acknowledges that any employment with the Company (or any of its subsidiaries or any Enterprise) is at will, and Indemnitee may be discharged at any time for any reason, with or without cause, with or without notice, except as may be otherwise
expressly provided in any executed, written employment contract between Indemnitee and the Company (or any of its subsidiaries or any Enterprise), any existing formal severance policies adopted by the

  
 -10-

 
Company’s board of directors or, with respect to service as a director or officer of the Company, the Company’s certificate of incorporation or bylaws or the DGCL. No such document
shall be subject to any oral modification thereof. 
 20. Duration. This Agreement shall continue until and terminate
upon the later of (a) ten years after the date that Indemnitee shall have ceased to serve as a director or officer of the Company or as a director, trustee, general partner, managing member, officer, employee, agent or fiduciary of any other
Enterprise, as applicable; or (b) one year after the final termination of any Proceeding, including any appeal, then pending in respect of which Indemnitee is granted rights of indemnification or advancement of Expenses hereunder and of any
proceeding commenced by Indemnitee pursuant to Section 12 of this Agreement relating thereto. 
 21. Successors.
This Agreement shall be binding upon the Company and its successors and assigns, including any direct or indirect successor by purchase, merger, consolidation or otherwise to all or substantially all of the business or assets of the Company, and
shall inure to the benefit of Indemnitee and Indemnitee’s heirs, executors and administrators. The Company shall require and cause any successor (whether direct or indirect by purchase, merger, consolidation or otherwise) to all or
substantially all of the business or assets of the Company, by written agreement, expressly to assume and agree to perform this Agreement in the same manner and to the same extent that the Company would be required to perform if no such succession
had taken place. 
 22. Severability. Nothing in this Agreement is intended to require or shall be construed as requiring
the Company to do or fail to do any act in violation of applicable law. The Company’s inability, pursuant to court order or other applicable law, to perform its obligations under this Agreement shall not constitute a breach of this Agreement.
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable for any reason whatsoever: (i) the validity, legality and enforceability of the remaining provisions of this Agreement (including without
limitation, each portion of any section of this Agreement containing any such provision held to be invalid, illegal or unenforceable, that is not itself invalid, illegal or unenforceable) shall not in any way be affected or impaired thereby and
shall remain enforceable to the fullest extent permitted by law; (ii) such provision or provisions shall be deemed reformed to the extent necessary to conform to applicable law and to give the maximum effect to the intent of the parties hereto;
and (iii) to the fullest extent possible, the provisions of this Agreement (including, without limitation, each portion of any section of this Agreement containing any such provision held to be invalid, illegal or unenforceable, that is not
itself invalid, illegal or unenforceable) shall be construed so as to give effect to the intent manifested thereby. 
 23.
Enforcement. The Company expressly confirms and agrees that it has entered into this Agreement and assumed the obligations imposed on it hereby in order to induce Indemnitee to serve as a director or officer of the Company, and the Company
acknowledges that Indemnitee is relying upon this Agreement in serving as a director or officer of the Company. 
 24. Entire
Agreement. This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter hereof and supersedes all prior agreements and understandings, oral, written and implied, between the parties hereto with
respect to the subject matter hereof; provided, however, that this Agreement is a supplement to and in furtherance of the Company’s certificate of incorporation and bylaws and applicable law. 

25. Modification and Waiver. No supplement, modification or amendment to this Agreement shall be binding unless executed in
writing by the parties hereto. No amendment, alteration or repeal of this Agreement shall adversely affect any right of Indemnitee under this Agreement in respect of any action taken 

  
 -11-

 
or omitted by such Indemnitee in his or her Corporate Status prior to such amendment, alteration or repeal. No waiver of any of the provisions of this Agreement shall constitute or be deemed a
waiver of any other provision of this Agreement nor shall any waiver constitute a continuing waiver. 
 26. Notices. All
notices and other communications required or permitted hereunder shall be in writing and shall be mailed by registered or certified mail, postage prepaid, sent by facsimile or electronic mail or otherwise delivered by hand, messenger or courier
service addressed: 
 (a) if to Indemnitee, to Indemnitee’s address, facsimile number or electronic mail address as shown
on the signature page of this Agreement or in the Company’s records, as may be updated in accordance with the provisions hereof; or 
 (b) if to the Company, to the attention of the Chief Executive Officer or Chief Financial Officer of the Company at 8180 Greensboro Drive, Suite 900, McLean, VA 22102, or at such other current address as
the Company shall have furnished to Indemnitee, with a copy (which shall not constitute notice) to Mark Fitzgerald, Wilson Sonsini Goodrich & Rosati, P.C., 1700 K St. NW, Fifth Floor, Washington, DC 20006. 

Each such notice or other communication shall for all purposes of this Agreement be treated as effective or having been given (i) if
delivered by hand, messenger or courier service, when delivered (or if sent via a nationally-recognized overnight courier service, freight prepaid, specifying next-business-day delivery, one business day after deposit with the courier),
(ii) if sent via mail, at the earlier of its receipt or five days after the same has been deposited in a regularly-maintained receptacle for the deposit of the United States mail, addressed and mailed as aforesaid, or (iii) if sent
via facsimile, upon confirmation of facsimile transfer or, if sent via electronic mail, upon confirmation of delivery when directed to the relevant electronic mail address, if sent during normal business hours of the recipient, or if
not sent during normal business hours of the recipient, then on the recipient’s next business day. 
 27. Applicable Law
and Consent to Jurisdiction. This Agreement and the legal relations among the parties shall be governed by, and construed and enforced in accordance with, the laws of the State of Delaware, without regard to its conflict of laws rules. Except
with respect to any arbitration commenced by indemnitee pursuant to Section 12(a) of this Agreement, the Company and Indemnitee hereby irrevocably and unconditionally (i) agree that any action or proceeding arising out of or in connection
with this Agreement shall be brought only in the Delaware Court of Chancery, and not in any other state or federal court in the United States of America or any court in any other country, (ii) consent to submit to the exclusive jurisdiction of
the Delaware Court of Chancery for purposes of any action or proceeding arising out of or in connection with this Agreement, (iii) appoint, to the extent such party is not otherwise subject to service of process in the State of Delaware, The
Corporation Service Company, Wilmington, Delaware as its agent in the State of Delaware as such party’s agent for acceptance of legal process in connection with any such action or proceeding against such party with the same legal force and
validity as if served upon such party personally within the State of Delaware, (iv) waive any objection to the laying of venue of any such action or proceeding in the Delaware Court of Chancery, and (v) waive, and agree not to plead or to
make, any claim that any such action or proceeding brought in the Delaware Court of Chancery has been brought in an improper or inconvenient forum. 
 28. Counterparts. This Agreement may be executed in one or more counterparts, each of which shall for all purposes be deemed to be an original but all of which together shall constitute one and the
same Agreement. This Agreement may also be executed and delivered by facsimile signature and in counterparts, each of which shall for all purposes be deemed to be an original but all of which together shall constitute one and the same Agreement.
Only one such counterpart signed by the party against whom enforceability is sought needs to be produced to evidence the existence of this Agreement. 

  
 -12-

 29. Captions. The headings of the paragraphs of this Agreement are inserted for
convenience only and shall not be deemed to constitute part of this Agreement or to affect the construction thereof. 

(signature page follows) 

  
 -13-

 The parties are signing this Indemnification Agreement as of the date stated in the
introductory sentence. 
  

	
	CVENT, INC.
	
	  

	(Signature)
	
	  

	(Print name)
	
	  

	(Title)

  

	
	[INSERT INDEMNITEE NAME]
	
	  

	(Signature)
	
	  

	(Print name)
	
	  

	(Street address)
	
	  

	(City, State and ZIP)EX-10.12

 Exhibit 10.12 

 
 

 
 SERVICE AGREEMENT 
 TERMS AND CONDITIONS 
 GENERAL 

Agreement #
                     
 THIS SERVICE AGREEMENT (“Agreement”) made this 23rd day of August, 2010 (the “Effective Date”) by and between JPS HOLDINGS, INC., a California corporation, doing business as NET2EZ, with its principal place of business at 16060 Ventura
Blvd. #105-211, Encino, CA 91436, (hereinafter referred as “NET2EZ”) and CVENT, INC., a Delaware corporation with its principal place of business at 8180 Greensboro Drive, McLean, VA 22102 (hereinafter referred to as
“Customer”) applies to the purchase from NET2EZ of all services (collectively, the “Services”) selected by Customer on each Service Order Form executed by Customer and NET2EZ, all of which are incorporated by
reference (if Customer has executed more than one Service Order Form, they shall be collectively referred to as the “Service Order Form”). The initial Service Order Form is attached hereto as Exhibit “C”. NET2EZ and
Customer are sometimes referred to in this Agreement collectively as “parties” and individually as a “party.” The NET2EZ facility to which this Agreement applies is listed on each Service Order Form (each, a
“Facility”). 
 In consideration of the mutual agreements and promises contained herein, the parties agree as follows:

  

	1)	TERM 

 NET2EZ shall
provide the Services to Customer pursuant to the terms and conditions of this Agreement including all Exhibits and Service Orders incorporated hereunder. This Agreement shall be for the term specified by Customer on the Service Order Form (the
“Initial Term”). This Agreement will be automatically renewed at the end of the Initial Term on a month-to-month basis (with fees payable pursuant to the terms of Section 2(c) below) that is terminable by Customer sixty
(60) days after delivery of written notice to NET2EZ. The Initial Term and all month-to-month extensions thereof are collectively referred to herein as the “Term” of this Agreement. 

 

	2)	BILLING AND PAYMENT 

  

	 	a)	FEES: During the term of this Agreement, Customer shall pay the fees not reasonably disputed by Customer for the Services that are set forth on the
Service Order Form. NET2EZ shall have the right to pass through and invoice to Customer, and Customer shall pay, all applicable sales or use taxes, fees, assessments or other charges applicable to the Services imposed on or required to be collected
by NET2EZ by any governmental agency, including any new or increased amounts after the Effective Date. Customer shall also be responsible for paying all applicable sales or use taxes, fees or assessments and other charges imposed on Customer by any
governmental agency that may result from this Agreement, the provision of the Services, or any of the activities contemplated hereunder. 

  

	 	b)	Terms Of Payment: Monthly fees are due on the first day of each calendar month during the Term. Charges for non-recurring services are due and payable
upon receipt of an invoice by Customer. All payments shall be made in U.S. currency without any deduction or offset except as specifically provided in writing by NET2EZ. 

 

	 	c)	Service Continuation After Initial Term: If Customer continues to receive the Services after the Initial Term without entering into a new Service
Order Form or an extension of the existing Service Order Form, the fees for Hosting Services charged after the Initial Term shall be at the NET2EZ retail rates for such services, without discount, determined by NET2EZ month to month and all other
charges shall continue to be payable, provided that NET2EZ shall not increase any fees or charges imposed hereunder for Hosting Services by more than three percent (3%) over the rate being charged immediately prior to the expiration of the
Initial Term and on each anniversary of the first day after the end of the Initial Term. 

  

	 	d)	 Service Charge: NET2EZ shall use reasonable efforts to deliver an invoice to Customer for monthly recurring charges at least
thirty (30) days prior to the month to which such recurring charges relate. If Customer does not pay any amount due by the 5th day of the month (or for non-recurring charges, within 30 days following receipt of an invoice), Customer will pay
interest at the rate of 1% (or the highest amount permitted by law, whichever Is lower) per month or portion thereof on the outstanding balance of any invoice until the date that payment is made. 

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	3)	ACCEPTABLE USES 

 Customer shall at all times use the Services in compliance with all applicable laws and adhere to the NET2EZ Acceptable Use Policy (“AUP”) located at http://aup.NET2EZ.com, as
amended from time to time by NET2EZ effective upon posting of the revised policy at the URL. The current AUP is set forth on Exhibit “D” attached hereto. NET2EZ may amend the AUP from time to time, provided that Customer shall not be bound
by any amendments or modifications to the AUP that would prevent or interfere with Customer’s use of the Services that is in compliance with applicable laws, NET2EZ’s carrier agreements, and the requirements of the Master Lease.
Notwithstanding the terms of the AUP, Customer shall not be charged if NET2EZ responds to complaints by Customer’s customers, provided that NET2EZ shall have the right to terminate the sale of bandwidth to Customer for material default,
pursuant to Section 4 hereunder, if an unreasonably high volume of Customer’s customer complaints that NET2EZ must respond to causes material hardship for NET2EZ or interferes with NET2EZ’s carrier agreements. If there is any conflict
between the terms of the AUP and this Agreement, this Agreement shall control. Notwithstanding anything to the contrary contained herein, NET2EZ may immediately take corrective action, including disconnection of any and all Services without
liability to Customer in the event of violation by Customer of the NET2EZ Acceptable Use Policy that is not cured within five (5) business days after NET2EZ’s delivery of written notice to Customer (or immediately if NET2EZ will be shut
down by its provider(s)). In the event NET2EZ takes corrective action due to a violation of the NET2EZ Acceptable Use Policy, NET2EZ shall not refund to Customer any fees paid in advance of such corrective action. 

 

	4)	DEFAULT BY CUSTOMER; CANCELLATION POLICY 

  

	 	a)	If either party is in default of any material provision of this Agreement (including failure to pay undisputed amounts when due under this Agreement) and such default
is not cured within thirty (30) days following delivery of written notice by the party not in breach (or such other time period as is specified in this Agreement), then the party not in breach shall have the right, in its sole discretion, to
suspend its performance under this Agreement (including, in the case of NET2EZ, to restrict access to the Facility, suspend, interrupt or disconnect the Services) and/or terminate this Agreement without liability to the other party. If either
(1) Customer terminates this Agreement prior to the end of the Term other than for cause or (2) NET2EZ terminates this Agreement due to a default by Customer, Customer shall immediately pay to NET2EZ as liquidated damages, and not as a
penalty, the sum of (i) all past due fees that are payable at the time of termination, plus (ii) the sum of (a) one hundred percent (100%) of the fees due under all outstanding Service Order Forms for the balance of the first
year of the Term without discount, plus (b) fifty percent (50%) of the fees due under all outstanding Service Order Forms for the balance of the second year of the Term without discount, plus (c) twenty-five percent (25%) of the
fees due under all outstanding Service Order Forms for the balance of the third year of the Term without discount. The parties hereby agree that the damages resulting from a default by Customer are not readily ascertainable and the amount of
liquidated damages specified in this Section 4(a) is not grossly disproportionate to the amount of damages that would reasonably be expected to flow from a default by Customer. 

 

	 	b)	If this Agreement is terminated prior to the end of the Initial Term and NET2EZ has purchased dedicated equipment or services on behalf of Customer from a third party,
including but not limited to circuit and router, Customer shall assume responsibility for payments for such equipment or services, until paid in full. 

  

	5)	IP ADDRESS OWNERSHIP 

NET2EZ shall maintain and control ownership of all IP numbers and addresses that may be assigned to Customer by NET2EZ and NET2EZ
reserves, in its sole discretion, the right to change any and all such IP numbers and addresses upon sixty (60) days prior written notice to Customer if Customer violates the Acceptable Use Policy, this Agreement is terminated, or ARIN requests
back such IP numbers and addresses. 
  

	6)	CONNECTIVITY 

 Customer
agrees that connectivity shall not exceed the number of megabits per second per month for the Services ordered by Customer on the Service Order Form. If connectivity exceeds the agreed upon number of megabits per second per month, NET2EZ, in its
sole discretion, may assess additional standard charges (as provided in the Service Order), and if such charges are not paid within thirty (30) days after written notice, Customer shall be in default of this Agreement, and NET2EZ shall have all
of its rights and remedies set forth in Section 4(a) above. In the event that NET2EZ elects to discontinue the Services or terminate this Agreement, Customer shall not be entitled to a refund of any fees paid in advance of such action.
NET2EZ’s failure to take any such action in a given month or months shall not constitute a waiver of NET2EZ’s right to take any such action under this Section 6 in a future month. 

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	7)	EQUIPMENT 

 NET2EZ is
acting only as a reseller and/or provider of any hardware, software, circuit and equipment (collectively, the “Equipment”) offered under this Agreement that was manufactured by a third party. NET2EZ shall not be responsible for any changes
in Service(s) that cause Equipment to become obsolete, require modification or alteration, or otherwise affect the performance of the Service(s). NET2EZ does not make any representation or warranty with respect to, and shall not be liable for, the
performance or failure of any Equipment. Any malfunction or manufacturer’s defects of Equipment either sold or provided by NET2EZ to Customer or purchased directly by Customer used in connection with the Service(s) will not be deemed a breach
of NET2EZ’s obligations under this Agreement. Any rights or remedies Customer may have regarding the performance or compliance of Equipment are limited to those rights extended to Customer by the manufacturer of such Equipment. Customer is
entitled to use any Equipment supplied by NET2EZ only in connection with Customer’s permitted use of the Service(s). Customer shall not resell, transfer, export or re-export any Equipment, or any technical data derived there from, in violation
of any applicable United States or foreign law. The parties agree that the provisions of this Section 7 shall in no way limit the obligations of NET2EZ with respect to the provision of Services hereunder. 

 

	8)	DISCLAIMER OF WARRANTY 

Customer acknowledges and agrees that NET2EZ exercises no control over, and accepts no responsibility for, the content of the information
passing through NET2EZ’s host computers, network hubs and points of presence (the “NET2EZ Network”) or the Internet. EXCEPT FOR THE SERVICE LEVEL OBLIGATIONS PROVIDED UNDER EXHIBIT A OF THIS AGREEMENT, NEITHER NET2EZ, ITS
EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS NOR THE LIKE MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, OR NON-INFRINGEMENT FOR THE SERVICES OR ANY EQUIPMENT NET2EZ PROVIDES. EXCEPT FOR THE SERVICE LEVEL OBLIGATIONS PROVIDED UNDER EXHIBIT A OF THIS AGREEMENT (i) NEITHER NET2EZ, ITS EMPLOYEES, AFFILIATES, AGENTS, THIRD-PARTY
INFORMATION PROVIDERS, MERCHANTS, LICENSORS OR THE LIKE, WARRANT THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTY AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION SERVICES OR MERCHANDISE
CONTAINED IN OR PROVIDED THROUGH THE SERVICES; AND (ii) NET2EZ IS NOT LIABLE FOR THE CONTENT OR LOSS OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER’S CLIENTELE VIA THE SERVICE(S) PROVIDED BY
NET2EZ. 
  

	9)	INSURANCE 

 If Customer
and/or its contractor(s) require access to NET2EZ’s facility for any reason (including the installation of any equipment), then prior to accessing NET2EZ’s facility, Customer and its contractor(s) (as applicable) must deliver to NET2EZ
evidence that they carry commercial general liability insurance in an amount not less than $1,000,000 per occurrence naming JPS Holdings, Inc. and Master Landlord (and other parties designated by NET2EZ) as additional insureds, and such insurance
shall be primary in nature and issued by an insurer with an AM Best’s Rating of at least A-, X, or better or in such greater amount if required by Master Landlord. 

 

	10)	INDEMNIFICATION 

  

	 	a)	By Customer. Customer will indemnify, save harmless, and defend NET2EZ and its directors, officers, employees, and agents (collectively “indemnified
parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but not limited to reasonable attorneys’ fees and costs) arising
out of or relating to (i) Customer’s or its contractors’ negligence or willful misconduct; (ii) the installation of any equipment in NET2EZ’s facility by Customer or its contractors; or (iii) breach of this Agreement by
Customer, including any violation of the NET2EZ Acceptable Use Policy, except to the extent caused by the negligent or intentional act or omission of NET2EZ or its agents. Such claims shall include, but shall not be limited to, claims based upon
trademark, service mark, trade name, copyright and patent infringement, trademark dilution, tortious interference with contract or prospective business relations, unfair competition, defamation or injury to reputation, or other injuries or damage to
business but only pertaining to Customer’s use of Services in violation of this Agreement. 

  

	 	b)	 By NET2EZ. NET2EZ will indemnify, save harmless, and defend Customer and its directors, officers, employees, and agents from and against any and
all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but 

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not limited to reasonable attorneys’ fees and costs) to the extent arising out of or relating to (i) NET2EZ’s or its contractors’ negligence or willful misconduct;
(ii) the installation of any equipment in Customer’s facility by NET2EZ or its contractors; or (iii) breach of this Agreement by NET2EZ, except to the extent caused by the negligent or intentional act or omission of Customer its
agents. 

  

	11)	LIMITATION OF LIABILITY 

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS,
REVENUE, DATA OR USE, SUFFERED BY CUSTOMER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, TORT OR STRICT LIABILITY OR OTHER LEGAL THEORY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. For actual direct damages
(or any other damages however characterized which are not included in the waiver in the prior sentence), except as set forth in the indemnification provision set forth in Section 10 above and except with respect to fees owed by Customer
hereunder, in no event will either party’s liability for any damages, losses and causes of actions whether in contract or tort (including negligence or otherwise) exceed the actual dollar amount paid by Customer for the specific affected
Service which gave rise to such damages, losses and causes of actions during the 6-month period prior to the date the damage or loss occurred or the cause of action arose. The above limitations or exclusions will not apply to the extent that
applicable laws in Customer’s jurisdiction do not allow such limitations on liability. In such jurisdictions, each party’s liability (and the liability of its affiliates, agents, content providers and service providers) shall be limited to
the greatest extent permitted by applicable law. 
  

	12)	FORCE MAJEURE 

 Neither
party will be liable for any failure or delay in the performance of its obligations under the Agreement to the extent such failure or delay both: (a) is caused by any of the following: acts of war, domestic and/or international terrorism, civil
riots or rebellions; quarantines, embargoes and other similar unusual governmental actions; extraordinary elements of nature or acts of God; and (b) could not have been prevented by the non-performing party’s reasonable precautions or
commercially accepted processes, or could not have been reasonably circumvented by the non-performing party through the use of substitute services, alternate sources, work-around plans or other means by which the requirements of a buyer of services
substantively similar to the Services hereunder would be satisfied. 
  

	13)	INTELLECTUAL PROPERTY 

Customer represents and warrants that Customer’s use of the Services shall not infringe the intellectual property or other
proprietary rights of NET2EZ or any third party. Customer further acknowledges that all right, title and interest in any and all technology, including the software that is part of or provided with the Services and any trademarks or service marks of
NET2EZ (collectively, “NET2EZ Intellectual Property”) is vested in NET2EZ and/or in NET2EZ’s licensors. Unless otherwise specifically provided in this Agreement, Customer shall have no right, title, claims or interest in or to the
NET2EZ Intellectual Property. Customer may not copy, modify or translate the NET2EZ Intellectual Property or related documentation, or de-compile, disassemble or reverse engineer the NET2EZ Intellectual Property, to use it other than in connection
with the Services, or grant any other person or entity the right to do so. Unless otherwise specifically provided in this Agreement, Customer is not authorized to distribute or to authorize others to distribute the NET2EZ Intellectual Property in
any manner without the prior written consent of NET2EZ; provided, however, that nothing in this sentence would preclude Customer from using the NET2EZ Intellectual Property as incorporated in the Services. This paragraph shall not operate to
extinguish, restrict, vary, waive or affect in any manner whatsoever any right, title or interest which Customer may now have or hereafter acquires in, or in relation to, the third-party software that is part of or provided with the Services solely
to the extent such third-party licensors publicly provide such rights, title or interest in the third-party software to Customer. 
  

	14)	CONFIDENTIAL INFORMATION 

Each party acknowledges that, in the course of the performance of this Agreement, it may have access to information and communications,
including proprietary information claimed to be unique, secret, or confidential, and which constitutes the exclusive property and trade secrets of the other party (“Confidential Information”). This Agreement and all Service Orders shall be
deemed to be Confidential Information. Each party agrees to maintain the confidentiality of the Confidential Information and to use the Confidential Information only to the extent necessary for legitimate business uses in connection with this
Agreement. Upon request of either party or on termination or expiration of this Agreement, each party shall return the Confidential Information of the other party then in its possession. Nothing in this Agreement shall prohibit or limit either
party’s use of information which (i) is now, or hereafter becomes, publicly known or available through lawful means; (ii) is rightfully in the receiving party’s possession, as evidenced by receiving party’s records;
(iii) is disclosed to the receiving party without confidential or 

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proprietary restriction by a third party who rightfully possesses and rightfully discloses the information; (iv) is independently developed by the receiving party without any breach of this
Agreement; (v) is the subject of a written permission to disclose provided by the disclosing party; or (vi) is required by law to be disclosed. 
  

	15)	CUSTOMER DATA 

 Customer
is responsible for its content residing on NET2EZ’s or Customer’s servers, and except as otherwise agreed with NET2EZ, for the backup thereof. NET2EZ shall have no responsibility or liability to Customer in connection with Customer’s
data, including the loss or alteration thereof. 
  

	16)	ACCESS TO THE FACILITY 

Customer shall be required to comply with all of Master Landlord’s and NET2EZ’s rules and procedures with respect to entry into
the Facility. Failure to comply with such rules and procedures shall result in exclusion from the Facility. 
  

	17)	POWER 

 Customer’s
individual circuit utilization shall remain at all times less than 80% of capacity. If any of Customer’s circuits are configured in a redundant configuration (i.e., so-called “A-B power”), then such circuit utilization shall remain
less than 40% of capacity for each circuit in the redundant group. If Customer’s utilization exceeds the limitations set forth above for any circuit, then NET2EZ shall have the right, in its sole discretion to bill Customer for its usage in
excess of the limitations set forth above at NET2EZ’s overage rate, which shall be paid by Customer within thirty (30) days after receipt of such invoice. NET2EZ may (after delivery of notice to Customer, which may be oral, if reasonably
possible) disconnect a circuit in an emergency situation where NET2EZ reasonably believes there will be material damage to equipment or property or personal injury. NET2EZ’s failure to take any such action as a result of Customer’s
violation of the terms of this Section 17 shall not constitute a waiver of NET2EZ’s right to take any such action under this Section 17 as a result of Customer’s subsequent violation of the terms of this Section 17. Net2EZ
shall have the right to increase the charges to Customer to the extent that (i) the rate for power paid by Net2EZ to the applicable utility or Master Landlord increases during the Term; or (ii) the cooling factor charged by Master Landlord
increases during the Term. 
  

	18)	GOVERNING LAW 

 This
Agreement shall be construed and enforced under the substantive laws of the Commonwealth of Virginia, without regard to its conflicts of law provisions. Subject to the arbitration requirement set forth in Section 31 below (i) venue for an
action brought by NET2EZ shall be in Fairfax County, VA; and (ii) venue for any action brought by Customer shall be in Los Angeles County, CA., and the parties both waive jury trial in connection with any litigation in any way related to or
arising out of this or any other agreement or any Services provided under this or any other agreement. 
  

	19)	ENFORCEMENT OF AGREEMENT 

If either party commences an action against the other party arising out of or concerning this Agreement, the prevailing party in such
litigation shall be entitled to reasonable attorneys’ fees and costs in addition to such relief as may be awarded. 
  

	20)	AMENDMENT OR WAIVER 

Except as otherwise provided herein, this Agreement may not be amended except upon the written consent of Customer and an officer of
NET2EZ. No failure to exercise and no delay in exercising any right, remedy, or power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, or power hereunder preclude any other or further
exercise thereof or the exercise of any other right, remedy, or power provided herein or by law or in equity. The waiver by any party of the time for performance of any act or condition hereunder shall not constitute a waiver of the act or condition
itself. 
  

	21)	ASSIGNMENT 

 This
Agreement shall be binding upon and inure to the benefit of Customer, NET2EZ and their respective successors, and assigns (subject to the following). Neither Customer nor NET2EZ may assign, license, sublicense or otherwise transfer this Agreement
without the prior written consent of the other party, which consent may not be unreasonably withheld or delayed, provided that either party shall have the right to assign this Agreement to a successor by merger or consolidation or to an entity that
purchases the assets or ownership interests of such party. 

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	22)	NOTICES 

 All notices to
Customer hereunder shall be given to the Billing Address provided on the Service Order Form. All notices to NET2EZ hereunder shall be given either by email to billing@net2ez.com or by regionally recognized overnight courier to: 

NET2EZ 
 16060
Ventura Blvd., 105-211 
 Encino, CA 91436 
 Notice shall be deemed to be given upon receipt. Each party shall have the obligation to keep its notice address current. 
  

	23)	ENTIRE AGREEMENT 

 This
Agreement, and any other document or agreements specifically identified in this Agreement (including without limitation the Service Order Form), supersedes all previous representations, understandings or agreements. 

 

	24)	FURTHER ASSURANCES 

 In
furtherance of the provisions hereof, the parties agree to take or cause to be taken such further actions and to execute, deliver and file, or cause to be executed, delivered and filed, such further documents and instruments as may be reasonably
necessary in order to fully effectuate the purposes, terms and conditions of this Agreement. 
  

	25)	SEVERABILITY 

 The
invalidity of any provision of this Agreement, as determined by a court of competent jurisdiction, shall in no way affect the validity of any other provision hereof. 
  

	26)	TIME IS OF THE ESSENCE 

Time is of the essence with respect to the performance of all obligations to be performed or observed by the parties under this Agreement.

  

	27)	SURVIVAL 

 The
Parties’ respective representations, warranties, and covenants, together with obligations of indemnification, confidentiality and limitations on liability will survive the expiration, termination or rescission of this Agreement and continue in
full force and effect. 
  

	28)	RELATIONSHIP OF THE PARTIES. 

 The relationship between the Parties hereunder is not that of partners or agents for one another and nothing contained in this Agreement may be deemed to constitute a partnership, joint venture or agency
agreement between them. 
  

	29)	RESTORATION 

 Upon the
expiration or earlier termination of this Agreement, Customer shall remove all of its computer, communications and other systems and equipment, office equipment and other equipment or personal property from the Facility (whether or not attached to
the Facility) that was installed in the Facility by or for the account of Customer. Except for ordinary wear and tear, Customer shall repair all damage to the Facility caused by the removal of its equipment and property and shall restore the area it
has been using in the Facility to the condition in which such area existed prior to any work, modification or equipment was installed by Customer (including without limitation patching holes in floor tiles, removing cabling, restoring electrical
facilities, etc.). If Customer fails to remove any of its equipment or property from the Facility, repair damage or restore the Facility as required above, NET2EZ shall have the right (but not the obligation) to do the same and Customer shall pay
all reasonable amounts actually incurred by NET2EZ in so doing within ten (10) days following receipt of notice from NET2EZ. 
  

	30)	SERVICE LEVEL AGREEMENT 

The parties hereby agree to the terms set forth on Exhibit “A”, which is hereby incorporated by this reference. 

 

	31)	ARBITRATION 

 The parties
hereby agree to the terms set forth on Exhibit “B”, which is hereby incorporated by this reference. 

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	32)	MASTER LEASE 

NET2EZ’s lease of the Facility is referred to herein as the “Master Lease” and the owner of the project containing
the Facility is referred to herein as the “Master Landlord”. This Agreement shall be and remain at all times subject and subordinate to the terms of the Master Lease; provided that no provision of the Master Lease shall be construed
to eliminate, reduce or materially alter any of NET2EZ’s obligations with respect to the provision of Services hereunder. 
  

					
	NET2EZ Managed Data Centers:	  		  	CUSTOMER
			
	  
	  		  	 /s/ Dwayne
Sye                                         
     8/31/2010

	NET2EZ
Signature                                        
            Date	  		  	Customer
Signature                                        
        Date
			
	  
	  		  	 DWAYNE SYE

	NET2EZ Name (printed)	  		  	Customer Name (printed)
			
	  
	  		  	 CIO

	NET2EZ Title	  		  	Customer Title
			
		  		  	 CVENT, INC.

		  		  	Company

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 EXHIBIT “A” 

SERVICE LEVEL AGREEMENT 
 This Service Level Agreement (“SLA”) applies to the connectivity services (“Connectivity”) and power (“Power”) provided by NET2EZ to Customer. This SLA is subject to, and
hereby incorporates by reference, the terms and conditions set out in each Service Order Form and the Service Agreement executed by NET2EZ and Customer. All terms not defined herein shall have the meaning given in the Service Agreement. This SLA
applies only to customers with a term plan commitment of at least one (1) year and supersedes any service parameters and credit provisions contained in any previously existing agreements between NET2EZ and Customer. 

 

	1.	Connectivity and Power 

  

	1.1	Connectivity consist of a permanently connected internet access circuit, with speeds ranging from 56 Kilobits per second to 10 gigabit per second, for dedicated
circuits that directly connect Customer’s on-premises equipment to NET2EZ’s network equipment (provided that such speeds are not affected by Customer’s facilities or by traffic characteristics beyond NET2EZ’s network). References
to Connectivity in Section 2 below shall mean the specific Connectivity service that is subject to a specific credit as set forth in Section 2 below. 

 

	1.2	This SLA covers the following: (i) NET2EZ’s switch/router nodes which connect directly to customer’s local access circuit, and (ii) supporting
NET2EZ systems which provide domain name routing and other functions which enable Customer to logically interact with the network. 

  

	1.3	Notwithstanding anything to the contrary herein, Customer shall not be entitled to any credits hereunder if Connectivity or Power failures or issues of any kind are
caused by (i) acts or omissions of Customer, (ii) Customer’s on-premises equipment (whether or not provided by NET2EZ), (iii) scheduled NET2EZ network maintenance, or (iv) force majeure events (as defined in the Service
Agreement). 

  

	2.	Connectivity, Power and Temperature Parameters and Credits 

 

	2.1	Network Monitoring and Maintenance 

 All Connectivity and Power parameters are monitored by NET2EZ 24 hours a day, 7 days per week. NET2EZ will inform Customer of all scheduled maintenance which could reasonably be expected to cause
significant degradation in the Connectivity or Power at least five (5) days prior to the planned maintenance, provided Customer maintains current and accurate contact information with NET2EZ. 

 

	2.2	Network Availability 

 In the
event Connectivity is not continuously available (100% up time) as measured on a monthly basis, Customer becomes eligible for a credit as set forth below. “Network Unavailability” shall mean the number of minutes that Connectivity is
unavailable for Customer’s use in the contiguous United States, but does not include any unavailability which is otherwise excluded under paragraph 1.3 above. For each one (1) hour of Network Unavailability, or fraction thereof, Customer
shall be entitled to a credit in the amount equal to the pro-rated charges for one (1) hour of the monthly recurring charge for total MRC for all Service Orders (which credit shall be rounded up to the nearest hour if the outage is not exactly
one hour). If the Network Unavailability materially interferes with Customer’s use of other Services (e.g., power), then Customer shall be entitled to credits for such other Services based on the same formula set forth above. 

 

	2.3	Power Outage 

 In the event of
the failure of the Facility’s power system that results in a total loss of power to Customer’s circuits, Customer shall be entitled to an abatement of one (1) hour of monthly recurring charges for total MRC for all Service Orders for
each one (1) hour that delivery of electricity to NET2EZ’s facility is interrupted (which credit shall be rounded up to the nearest hour if the outage is not exactly one hour). 

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	2.4	Temperature and Humidity 

 In the
event that either of the following specifications is not met: (i) maintain >65 degrees Fahrenheit and <80 degrees Fahrenheit at 99.5% availability and maintain >55 degrees Fahrenheit and <90 degrees Fahrenheit at 100% availability
in the cold aisle adjacent to Customer’s racks; and (ii) maintain >40% and <55% relative humidity at 99.5% availability and maintain >20% and <75% relative humidity at 100% availability, in either event due to failure of
NET2EZ’s equipment inside the data center space (in either event, a “Temperature Problem”), Customer shall be entitled to an abatement of one (1) hour of monthly recurring charges for total MRC for all Service Orders for each one
(1) hour of Temperature Problem (which credit shall be rounded up to the nearest hour if the Temperature Problem is not exactly one hour). Customer shall only be entitled to credits under this Section 2.4 if Customer has complied with
NET2EZ’s reasonable guidelines regarding the terms of use of the hot and cold aisles. 
  

	3	Required Notification; Timing of Credits 

 No credits shall accrue under this SLA until NET2EZ has actual notice of, or Customer delivers to NET2EZ written notice of, the Network Unavailability, Power failure or Temperature Problem (as applicable)
(in either case, the “Failure Notice”). Within thirty (30) days following the resolution of any Network Unavailability, Power failure or Temperature Problem which results in Customer being entitled to credits hereunder, Customer shall
deliver to NET2EZ written notice (“Abatement Notice”) specifying the approximate duration of the applicable failure and certifying to the best of Customer’s knowledge the total amount of credits to which Customer is entitled. Customer
shall also include with such Abatement Notice reasonable backup and available evidence confirming that the conditions to receipt of such credits under this SLA have been satisfied. All credits are subject to confirmation by NET2EZ of compliance with
all of the terms of this SLA. The credits made available to Customer under this SLA will be provided to Customer on its next bill, or as promptly thereafter as it can be provided after the qualification for the credit and its amount are determined
by NET2EZ. In no event shall the total of any credits established under this SLA for any month exceed the total monthly recurring charge for such month, and credits that are unused in a given calendar month cannot be used in subsequent months.
Notwithstanding anything to the contrary in the Service Agreement, the credits specified in Section 2 above and the Customer Termination Right in Section 4 below shall be the sole remedies to Customer in the event of the occurrence of the
events described in the applicable subsection of Section 2. 
  

	4	Customer Termination Rights 

 (a) An “Error” means any single event of Network Unavailability or power outage which makes Customer eligible for a credit under Sections 1 or 2 above. If an Error occurs, then as
Customer’s sole remedy (other than the credits set forth above) Customer may terminate the Agreement without any cost to Customer. To exercise the termination right set forth in the previous sentence, Customer must deliver written notice to
Net2EZ per the terms and conditions set forth in Service Agreement within eighteen (18) months following the Error. 
 (b)
If NET2EZ’s network does not meet the following latency and/or packet loss specifications on average during a thirty (30) day period, then Customer shall have the right to deliver notice to NET2EZ describing the problem and providing
reasonable back-up documentation. If the same is confirmed by NET2EZ following a good faith review of Customer’s documentation, which shall be completed within thirty (30) days following Customer’s notice, then Customer shall have the
right to terminate the purchase of connectivity from NET2EZ as its sole remedy, which termination right must be exercised by Customer within thirty (30) days following NET2EZ’s confirmation of such measurements and Customer shall have the
right to select a termination date no later than one hundred eighty (180) days following such confirmation date. 
  

	 	•	 	 Latency (Internet) 

  

	 	•	 	 North America (any 2 points): Maintain roundtrip delay <50ms 

 

	 	•	 	 Transatlantic (North America to Europe): Maintain roundtrip delay <120ms 

 

	 	•	 	 Packet Loss (Internet) 

  

	 	•	 	 North America (any 2 points): <0.05% 

  

	 	•	 	 Transatlantic (North America to Europe): <0.1% 

  

	 	•	 	 Transpacific (North America to Japan): <0.1% 

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	5	Conditions of Agreement 

 This SLA and the credits to which it refers shall be valid so long as Customer complies with the terms of the Service Agreement (including without limitation NET2EZ’s acceptable use policy).

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 EXHIBIT “B” 

BINDING ARBITRATION 
 It
is the desire and intention of the parties to agree upon a mechanism and procedure under which controversies and disputes arising out of this Agreement will be resolved in a prompt and expeditious manner. Venue for an arbitration proceeding brought
by NET2EZ shall be in Fairfax County, VA, and venue for any arbitration proceeding brought by Customer shall be in Los Angeles County, CA. Accordingly, except with respect to the prejudgment remedy of attachment, any action, proceeding or
counterclaim brought by Customer against NET2EZ (and/or against its officers, directors, employees, agents or subsidiaries or affiliated entities) on any matters whatsoever arising out of or in any way connected with this Agreement, Customer’s
use or occupancy of the Services and/or any claim of injury or damage, whether sounding in contract, tort, or otherwise, shall be heard and resolved in Los Angeles County, CA by a referee under the provisions of the California Code of Civil
Procedure, Sections 638 — 645.1, inclusive (as same may be amended, or any successor statute(s) thereto) (in the event of an arbitration in California, the “Referee Sections”). Except with respect to the prejudgment remedy of
attachment, any action, proceeding or counterclaim brought by NET2EZ against Customer (and/or against its officers, directors, employees, agents or subsidiaries or affiliated entities) on any matters whatsoever arising out of or in any way connected
with this Agreement, Customer’s use or occupancy of the Services and/or any claim of injury or damage, whether sounding in contract, tort, or otherwise, shall be heard and resolved in Fairfax County, VA by a referee under the provisions of the
Virginia Code Sections 8.01-577 – 8.01-581.016, inclusive (as same may be amended, or any successor statute(s) thereto) (in the event of an arbitration in Virginia, the “Referee Sections”). Any fee to initiate the judicial
reference proceedings and all fees charged and costs incurred by the referee shall be paid by the party initiating such procedure (except that if a reporter is requested by either party, then a reporter shall be present at all proceedings where
requested and the fees of such reporter – except for copies ordered by the other party – shall be borne by the party requesting the reporter); provided however, that allocation of the costs and fees, including any initiation fee, of such
proceeding shall be ultimately determined in accordance with Section 19 above. 
 Within 10 days of receipt by any party of a written
request to resolve any dispute or controversy pursuant to this arbitration provision, the parties shall agree upon a single referee who shall try all issues, both of fact or law, and report a finding and judgment on such issues as required by the
Referee Sections. If the parties are unable to agree upon a referee within such 10 day period, then any party may thereafter file a lawsuit in Los Angeles County (if venue is in Los Angeles County) or Fairfax County (if venue is Fairfax County) for
the purpose of appointment of a referee under the Referee Sections. If the referee is appointed by the court, the referee shall be a neutral and impartial retired judge with substantial experience in the relevant matters to be determined, from
Jams/Endispute, Inc., the American Arbitration Association or similar mediation/arbitration entity. The proposed referee may be challenged by any party for any of the grounds listed in the Referee Sections. The referee shall have the power to decide
all issues of fact and law and report his or her decision on such issues, and to issue all recognized remedies available at law or in equity for any cause of action that is before the referee, including an award of attorneys’ fees and costs in
accordance with this Agreement. The referee shall not, however, have the power to award punitive damages, nor any other damages which are not permitted by the express provisions of this Agreement, and the parties hereby waive any right to recover
any such damages. The parties shall be entitled to conduct all discovery as provided in the applicable Referee Sections, and the referee shall oversee discovery and may enforce all discovery orders in the same manner as any trial court judge, with
rights to regulate discovery and to issue and enforce subpoenas, protective orders and other limitations on discovery available under Virginia law. The reference proceeding shall be conducted in accordance with Virginia law (including the rules of
evidence), and in all regards, the referee shall follow Virginia law applicable at the time of the reference proceeding. 
 The parties shall
promptly and diligently cooperate with one another and the referee, and shall perform such acts as may be necessary to obtain a prompt and expeditious resolution of the dispute or controversy in accordance with the terms of this arbitration
provision. In this regard, the parties agree that the parties and the referee shall use best efforts to ensure that (a) discovery be conducted for a period no longer than 2 months from the date the referee is appointed, excluding motions
regarding discovery, and (b) a trial date be set within 4 months of the date the referee is appointed. The referee shall in his/her statement of decision set forth his/her findings of fact and conclusions of law. 

The parties intend this general reference agreement to be specifically enforceable in accordance with applicable Virginia law. Nothing in this
arbitration provision shall prejudice the right of any party to obtain provisional relief or other equitable remedies from a court of competent jurisdiction as shall otherwise be available under Virginia law and/or applicable court rules.

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 EXHIBIT “C” 

SERVICE ORDER 
 [attached] 

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 EXHIBIT “D” 

AUP 
 TERMS OF USE

 All Net2EZ Customers (herein Customers) are responsible for reviewing and complying with this Acceptable Use Policy. Customers who provide
services to their own users must affirmatively and contractually pass on the restrictions of this Acceptable Use Policy to their users, and take steps to ensure compliance by their users with this Acceptable Use Policy including, without limitation,
termination of users who violate this policy. For the purposes of this Policy, “Customer” shall be defined to include Customers and also a customer’s users and account holders. This Policy is subject to change with notice by
publication on this Web site; customers are responsible for monitoring this web site for changes. This Policy was last changed on November 22, 2002. The actions described below are defined by Net2EZ as “system abuse” and are strictly
prohibited under this Policy. The examples named below are not exhaustive and are provided solely for guidance to Customers. If any Customer is unsure of whether a contemplated use or action is permitted, it is Customer’s responsibility to
determine whether the use is permitted by contacting Net2EZ via electronic mail. The following activities are expressly prohibited, and Net2EZ expressly reserves the right, at its discretion, to pursue any remedies that it believes are warranted
which may include, but is not limited to, filtering, suspending, or terminating accounts, end-users or Customers that engage in system abuse or who refuse to address user abuse. In general, Customers may not use Net2EZ’s network, machines, or
services in any manner which: 
 * violates any applicable law, regulation, treaty, or tariff; 

* violates the acceptable use policies of any networks, machines, or services which are accessed through Net2EZ’s network; 

* infringes on the intellectual property rights of Net2EZ or others; 
 * violates the privacy of others; 
 * involves the resale of Net2EZ’s products or services,
unless specifically documented in a separate written agreement or in the initial Customer contract with Net2EZ; 
 * involves deceptive online
marketing practices including, without limitation practices that violate the United States Federal Trade Commission’s guidelines for proper online marketing schemes; or otherwise violates this Acceptable Use Policy. 

Prohibited activities also include but are not limited to, the following: 
 * unauthorized use (or attempted unauthorized use) of any machines or networks, 
 * attempting to
interfere with or denying service to any user or host (e.g. denial of service attacks); 
 * falsifying header information or user
identification information; 
 * introduction of malicious programs into the network or Server (e.g. viruses, worms, Trojan horses, etc.);

 * monitoring or scanning the networks of others without permission; 
 * attempted or successful security breaches or disruption of Internet communication including, but not limited to, accessing data of which Customer is not an intended recipient or logging into a Server or
account that Customer is not expressly authorized to access; 
 * executing any form of network monitoring (e.g. packet sniffer) which will
intercept data not intended for the Customer; 
 * attempting to circumvent Customer authentication or security of any host, network, or account
(“cracking”); 
 * using any program/script/command, or sending messages of any kind, designed to interfere with a third party
customer terminal session, via any means, locally or via the Internet; sending unsolicited bulk email; 
 * maintaining an open mail relay;

 * collecting email addresses from the Internet for the purpose of sending unsolicited bulk email or to provide collected addresses to others
for that purpose; 
 * collecting email addresses from the Internet for the purpose of sending unsolicited bulk email or to provide collected
addresses to others for that purpose; 
 * transmitting or receiving copyright-infringing or illegal material; 

* furnishing false or incorrect data on the signup form; or 
 * attempting to circumvent or alter the process or procedures to measure time, bandwidth utilization, or other methods to document “use” of Net2EZ’s products and services. 

Dedicated and Web Hosting Customers 

Dedicated Internet and web hosting Customers who provide services to their own users must affirmatively and contractually pass on the restrictions of
this Acceptable Use Policy to its users, and take steps to ensure compliance by their users with this Acceptable Use Policy including, without limitation, termination of the user for violations of this policy, dedicated Internet and web hosting
Customers who provide services to their own users also must maintain valid postmaster and abuse addresses for their domains, comply with all applicable Internet RFCs, maintain appropriate reverse DNS information for all hosts receiving connectivity
through Net2EZ’s network for which DNS responsibility has been delegated to the customer, maintain accurate contact information with the InterNIC and any other appropriate domain and IP address registries, take reasonable steps to prevent IP
spoofing by their users and downstream customers, provide a 24/7 contact address to Net2EZ for dealing with security and abuse issues, and act promptly to ensure that users are in compliance with Net2EZ’s Acceptable Use Policy. Reasonable steps
include, but are not limited to, using IP verify unicast reverse path wherever appropriate and using IP address filtering wherever appropriate. 

Email 
 Sending unsolicited
(“opt-out”) bulk email is prohibited. Sending unsolicited bulk email from another provider advertising or implicating, directly or indirectly, the use of any service hosted or provided by Net2EZ, including without limitation email,

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web, FTP, and DNS services, is prohibited and is grounds for termination of those services to Customers or users who engage in the practice. Customers or users who send unsolicited bulk email
from Net2EZ’s accounts will be charged the cost of labor to respond to complaints, with a minimum charge of $200. Customers or users who send bulk email to “opt-in” lists must have a method of confirmation or verification of
subscriptions and be able to show evidence of subscription for users who complain about receiving unsolicited email. The following actions are likewise prohibited: 
 * Using email to engage in harassment, whether through language, frequency, or size of messages. Continuing to send someone email after being asked to stop is considered harassment. 

* Using email to disrupt (e.g., mail bombing, “flashing,” etc.) is prohibited. 
 * Sending email with falsified header information. 
 * Sending email with falsified or obscured
information (e.g., encoded or “obfuscated URLs”) designed to hinder identification of the location of what is advertised. 
 *
Creating or forwarding chain letters, pyramid schemes, and hoaxes 
 * Using the Net2EZ or customer account to collect replies to messages sent
from another provider which violate these rules or those of the other provider. 
 Usenet newsgroups 

Customers and users should be familiar with the workings of Usenet by reading FAQs regarding Usenet at
rtfm.mit.edu/pub/usenet-by-hierarchy/news/announce/newusers/before becoming active participants. Net2EZ places the following restrictions on newsgroup postings by its users 
 * no illegal content, including pyramid/Ponzi schemes, infringing materials, or child pornography, is permitted; 
 * all postings should conform to the various conventions, guidelines and local culture found in each respective newsgroup and Usenet as a whole.; 
 * Commercial advertising is typically off-topic and/or a violation of charter in most Usenet newsgroups. Information about advertising on Usenet can be found in Joel Furr’s “Advertising on
Usenet FAQ” http://www.furrs.org/FAQs/advo.htm. For more information on “spam,” see the FAQ on “Current Usenet spam thresholds and guidelines” http://www.faqs.org/faqs/usenet/spam-faq/ which is regularly posted to the
news.admin.net-abuse.misc newsgroup by Chris Lewis, or visit spam.abuse.net/. 
 * Posting 20 or more copies of the same article in a 45-day
period (“spamming”) or continued posting of off-topic articles after being warned is prohibited. Users who engage in spamming using Net2EZ accounts will be charged the cost of labor to issue cancellations and respond to complaints, with a
minimum charge of $200. Users who engage in spamming from another provider advertising or implicating, directly or indirectly, the use of any service hosted or provided by Net2EZ, including without limitation email, web, FTP, and DNS services, is
prohibited and is grounds for termination of those services to those users. 
 * Excessive crossposting (Breidbart Index of 20 or greater in a
45-day period) is prohibited. The Breidbart Index (BI) is calculated by taking the sum of the square roots of the number of newsgroups each copy of an article is crossposted to. If two articles are posted, one crossposted to 9 newsgroups and the
other crossposted to 16 newsgroups, the BI = sqrt(9)+sqrt(16)=3+4=7. Crossposting articles to newsgroups where they are off-topic is prohibited; a good rule of thumb is that if you are crossposting to more than five newsgroups, it’s likely to
be off-topic on at least one of them. 
 * Posting articles with falsified header information is prohibited. “Munging” header
information to foil email address harvesting by “spammers” is acceptable provided that a reasonable means of replying to the message originator is given. Use of anonymous remailers is acceptable, so long as the use is not otherwise a
violation of this policy. 
 * Users may not issue cancellations for postings except those which they have posted themselves, those which have
headers falsified so as to appear to come from them, or in newsgroups where they are the official moderator. 
 The World Wide Web and FTP

 The web space and public FTP space included with a shared hosting account may not be resold or used for adult-oriented material. Net2EZ
reserves the right to require that sites using web or FTP space which receive high amounts of traffic be moved to other servers. Web pages and FTP files may not contain any material, text, or images, whether hosted on Net2EZ servers or
“transclusioned” (images from another site displayed on the page) which violate or infringe any copyright, trademark, patent, statutory, common law, or proprietary rights of others. Web pages and FTP files may not contain links that
initiate downloads of copyright-infringing or other illegal material. 
 Digital Millennium Copyright Act Policy 

It is the policy of Net2EZ to respond expeditiously to claims of intellectual property infringement. Net2EZ will promptly process and investigate notices
of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. Upon receipt of notices complying or substantially complying with the DMCA, when
it is under its control, Net2EZ will act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and will act expeditiously to remove or disable access to any reference
or link to material or activity that is claimed to be infringing. Net2EZ will terminate access for Customers who are repeat infringers. For our Webhosting customers, you must adopt and implement a Digital Millennium Copyright Act policy that
reserves the necessary rights to remove or disable infringing material. If you believe that a copyrighted work has been copied and is accessible on our site in a way that constitutes copyright infringement, you may notify us by providing our
registered copyright agent with the following information: 
 * electronic or physical signature of the person authorized to act on behalf of
the owner of the copyright interest; 
 * a description of the copyrighted work that you claim has been infringed; 

* a description of where the material that you claim is infringing is located on the site; 
 * your address, telephone number, and e-mail address; 
 * a statement by you that you have a good
faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; 

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 * a statement by you, made under penalty of perjury, that the above information in your Notice is
accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. 
 Notices of claimed infringement
should be directed to abuse@net2ez.com. When Net2EZ’s removes or disables access to any material claimed to be infringing, Net2EZ may attempt to contact the user who has posted such material in order to give that user an opportunity to respond
to the notification. Any and all counter notifications submitted by the user will be furnished to the complaining party. Net2EZ will give the complaining party an opportunity to seek judicial relief in accordance with the DMCA before Net2EZ replaces
or restores access to any material as a result of any counter notification. 
 Internet Relay Chat 

Using IRC bots is prohibited. Flooding, cloning, spoofing, harassment, or otherwise hindering the ability of others to properly use IRC is prohibited.
Impersonating other users, advertising, and spamming via IRC are prohibited. 
 Servers and Proxies 

Users may not run on Net2EZ servers any program which makes a service or resource available to others, including but not limited to port redirectors,
proxy servers, chat servers, MUDs, file servers, and IRC bots. Users may not run such programs on their own machines to make such services or resources available to others through a Net2EZ dialup account; a dedicated access account is required for
such purposes. Customers are responsible for the security of their own networks and machines. Net2EZ will assume neither responsibility nor accountability for failures or breach of customer-imposed protective measures, whether implied or actual.
Abuse that occurs as a result of a compromised customer’s system or account may result in suspension of services or account access by Net2EZ, for example, if a system is abused after becoming infected with Back Orifice or the NetBus trojan
horse programs as a result of an Internet download or executing an email attachment. (See www.nwi.net/~pchelp/bo/bo.html) Any programs, scripts, or processes which generate excessive server load on Net2EZ servers are prohibited and Net2EZ reserves
the right to terminate or suspend any such program, script, or process. 
 Unsolicited Bulk Email Support Services and Email Address
Harvesting 
 Customers and users may not advertise, distribute, or use software intended to facilitate sending unsolicited bulk email or
harvest email addresses from the Internet for that purpose. Customers and users may not sell or distribute lists of harvested email addresses for that purpose. 
 Referral ID Services 
 Customers who provide or make use of a service employing referral IDs
will be considered responsible for unsolicited bulk email sent by members of the referral ID service that makes reference to services hosted by Net2EZ. Customers must be able to provide visible evidence from the UBE-advertised link that a member of
their referral ID service has had their membership terminated. 
 Storing files 
 The storage of any program, utility or file on Net2EZ’s servers the use of which would constitute a violation of this policy is prohibited. For example, it is a violation to store hacker scripts, IRC
bots, or spamming software on Net2EZ’s servers. 
 How to Contact Us 
 To contact us with questions or comments regarding this Acceptable Use Policy or claimed violations of this Policy, please email abuse@net2ez.com.

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