Document:

Exhibit 10.9

 

CERTAIN CONFIDENTIAL PORTIONS OF THIS EXHIBIT HAVE BEEN OMITTED AND REPLACED WITH “[***].”  SUCH IDENTIFIED INFORMATION HAS BEEN EXCLUDED FROM THIS EXHIBIT BECAUSE IT IS (i) NOT MATERIAL AND (ii) WOULD LIKELY CAUSE COMPETITIVE HARM TO THE COMPANY IF DISCLOSED.

 

	
Türk Telekomünikasyon A.Ş.
    	

    

 

 

HEPSİBURADA

 

Data Center Server Hosting

 

Quote

 

19.06.2017

 

	
turktelekom.com.tr
    	
Business Center
    	
Registration No / Central Registration System No:
    
	
 
    	
Örnek Mah., Turgut Özal Bulvarı 2 No:4 Aydınevler / Ankara
    	
103633/0876005220500016
    

 

 

	
Türk Telekomünikasyon A.Ş.
    	

    

 

Istanbul, 19 June 2017

 

[***]

Hepsiburada

İstanbul

 

Dear [***],

 

Within the scope of the project, server hosting, access and other value added services will be provided from Türk Telekom Istanbul Gayrettepe Internet Data Center.

 

If you have any questions regarding our quote, we would be happy to assist you.

 

Regards,

 

	
[***]
    	
[***]
    
	
 
    	
 
    
	
Sales Manager
    	
Technical Sales Manager
    
	
 
    	
 
    
	
Türk Telekomünikasyon A.Ş.
    	
Türk Telekomünikasyon A.Ş.
    
	
 
    	
 
    
	
Sales Department
    	
Sales Department
    
	
 
    	
 
    
	
Corporate Sales
    	
Corporate Sales
    

 

	
turktelekom.com.tr
    	
Business Center
    	
Registration No / Central Registration System No:
    
	
 
    	
Örnek Mah., Turgut Özal Bulvarı 2 No:4 Aydınevler / Ankara
    	
103633/0876005220500015
    

 

 

	
Türk Telekomünikasyon A.Ş.
    	

    

 

·                                TürkTelekom Gayrettepe Internet Data Center - Server Hosting

 

·                                Monthly service fee (24 Months Commitment)

 

Gayrettepe Data Center Services

 

	
Service
    	
 
    	
Quantity/
   Speed
    	
 
    	
List price
    	
 
    	
24 months
   Discount unit
   price
    	
 
    	
Amount
    	
 
    	
36 months
   discount unit
   price
    	
 
    	
Amount
    	
 
    
	
Server Hosting
    	
 
    	
13 cabins *
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
Access
    	
 
    	
3 gbps
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
Access (optional)
    	
 
    	
5 gbps
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
DDOS (3 gbps at the   time of attack)
    	
 
    	
1
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
DDOS (5 gbps at the   time of attack)
    	
 
    	
1
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    

 

* One pod consists of 26 cabinets. If the pod is requested, you can consider the unit price as *26.

 

Interconnection Options between Gayrettepe DC - Gebze DC

 

	
Service
    	
 
    	
Speed
    	
 
    	
List price
    	
 
    	
24 months
   discount unit
   price
    	
 
    	
Amount
    	
 
    	
36 months
   discount unit
   price
    	
 
    	
Amount
    	
 
    
	
5 gbps 1 + 1 leased   circuit
    	
 
    	
5+5 gbps
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
10 gbps back-up
    	
 
    	
10 gbps
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
10 gbps 1 + 1 leased   circuit
    	
 
    	
10+10 gbps
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
10 gbps NN TTUNEL   (back-up)
    	
 
    	
10 gbps
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    

 

	
DWDM Device Fee
    
	
 
    	
 
    	
 
    	
 
    
	
LEM24
    	
 
    	
[***]
    	
 
    
	
LSX 10GB
    	
 
    	
[***]
    	
 
    
	
6800 DWDM Equipment   Customer Side
    	
 
    	
[***]
    	
 
    
	
6800 DWDM Equipment TT   Side
    	
 
    	
[***]
    	
 
    
	
 
    	
 
    	
 
    	
 
    
	
 
    	
 
    	
TL / Month
    	
 
    
	
Energy (per KW) -   Gayrettepe
    	
 
    	
[***]
    	
 
    
	
 
    	
 
    	
 
    	
 
    
	
 
    	
 
    	
TL / Month
    	
 
    
	
IP KVM (Gayrettepe)
    	
 
    	
[***]
    	
 
    
						

 

	
turktelekom.com.tr
    	
Business Center
    	
Registration No / Central Registration System No:
    
	
 
    	
Örnek Mah., Turgut Özal Bulvarı 2 No:4 Aydınevler / Ankara
    	
103633/0876005220500015
    

 

 

	
Türk Telekomünikasyon A.Ş.
    	

    

 

	
 
    	
 
    	
TL / Month
    	
 
    
	
/ 24 IP Block (256 pcs)
    	
 
    	
[***]
    	
 
    
	
/ 2S IP Block (128 pcs)
    	
 
    	
[***]
    	
 
    
	
/ 26 IP Block (64 pcs)
    	
 
    	
[***]
    	
 
    
	
/ 27 IP Block (32 pcs)
    	
 
    	
[***]
    	
 
    
	
/ 28 IP Block (16 pcs)
    	
 
    	
[***]
    	
 
    
	
/ 29 IP Block (8 pcs)
    	
 
    	
[***]
    	
 
    

 

Descriptions

 

The service will be provided from Türk Telekom Istanbul Gayrettepe Internet Data Center.

Cabin prices are priced over 13 cabins.

Cabin prices are priced under the 24-month commitment.

Energy usage values will be billed according to the energy value drawn by measuring the monthly ampere value.

Bandwidth price is TTNET Not guaranteed bandwidth price.

Burst access is charged based on the rate of speed used.

The rate of speed used by the customer for the relevant month is determined by the 95% rule.

The instantaneous velocity values downstream of the data center used in a one-month period are recorded at intervals of every 5 minutes.

The top 5% slice on the data center egress direction is not taken into account.

If the monthly traffic is below the contract value, which is the minimum value, the excess fee will not be charged.

The bandwidth exceeds are charged at intervals of 0.1 Mbps.

If the speed contract value is in the range of 0-5 Gbps, up to 3 times the speed contract value can be exceeded.18% VAT on cabin and energy charges is implemented.

In Bandwidth access fee, the tax rate is 18% VAT and 5% OİV. The total is 23%.

The tax rate for port access fee is 18% VAT and 15% ÖİV. The total is 33%.

The prices offered are calculated as TL / Month.

 

Project Contact Information

 

	
[***]
    	
 
    	
[***]
    
	
 
    	
 
    	
 
    
	
Sales Manager
    	
 
    	
Technical Sales Manager
    
	
 
    	
 
    	
 
    
	
Türk Telekomünikasyon A.Ş.
    	
 
    	
Türk Telekomünikasyon A.Ş.
    
	
 
    	
 
    	
 
    
	
Sales Department
    	
 
    	
Sales Department
    
	
 
    	
 
    	
 
    
	
Corporate Sales
    	
 
    	
Corporate Sales
    

 

	
turktelekom.com.tr
    	
Business Center
    	
Registration No / Central Registration System No:
    
	
 
    	
Örnek Mah., Turgut Özal Bulvarı 2 No:4 Aydınevler / Ankara
    	
103633/0876005220500016
    

 

 

TTNET A.Ş. (OPERATOR) SUBSCRIPTION AGREEMENT DATA CENTER
  INTERNET ACCESS SERVICE ANNEX

 

	
Subscriber Service   Number
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    
	
Connection Address
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    
	
Postal Code
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]
    	
County: [] [] [] [] []   [] [] [] [] [] []
    
	
 
    	
 
    	
 
    	
 
    
	
 
    	
 
    	
Province: [ ] [ ] [ ] [   ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    

 

	
INDIVIDUAL
    	
 
    	
 
    
	
 
    	
 
    	
 
    
	
Name
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    	
 
    
	
Surname
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    	
 
    
	
Gender
    	
:
    	
o Female
    	
o Male
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    	
 
    
	
TR ID Number
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    	
 
    
	
Mother’s maiden name
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] Profession [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    	
 
    
	
Education Status
    	
:
    	
o None
    	
o Primary Education
    	
o High school
    	
o College
    
	
 
    	
 
    	
 
    	
 
    	
 
    	
 
    
	
 
    	
 
    	
o University
    	
o Post Graduate
    	
o Doctorate
    	
 
    

 

CORPORATE

 

	
Title
    	
:
    	
D-MARKET ELE. HİZ.   VE TİC. A.Ş.
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Sector
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Tax Office
    	
:
    	
x Private
    	
o Public
    	
o Foundation / Association
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Tax number
    	
:
    	
2650179910
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Trade / Foundation   Registry
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Association Registration   Number
    	
:
    	
 
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Authorized Person’s Name
    	
:
    	
[***]
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Authorized Person’s   Surname
    	
:
    	
[***]
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Authorized Person’s TR   Identity Number
    	
: [***]
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Mobile number
    	
:
    	
[***]
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Contact Number
    	
:
    	
0
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
Fax
    	
:
    	
0
    	
 
    	
 
    
	
 
    	
 
    	
 
    	
 
    	
 
    
	
E-mail
    	
:
    	
[***]
    	
 
    	
 
    

 

 

I agree that I will not hold the OPERATOR liable for failure to fully and accurately provide my e-mail address and other contact information, or for failure to notify any changes in my information, due to failure to fulfill the obligations of the Laws and regulations to the OPERATOR.

 

If the billing address is different from the contact address, please fill in the address information below.

 

	
Billing address
    	
:
    	
KUŞTEPE MAH.,   MECİDİYEKÖY YOLU CAD.,
    
	
 
    	
 
    	
 
    
	
 
    	
 
    	
No:12, K:2
    
	
 
    	
 
    	
 
    
	
Postal Code
    	
:
    	
34398      District: Şişli
    
	
 
    	
 
    	
 
    
	
 
    	
 
    	
Province: ISTANBUL
    
	
 
    	
 
    	
 
    
	
Date
    	
:
    	
[ ] [ ] / [ ] [ ] / [2]   [0] [ ] [ ]
    
	
 
    	
 
    	
 
    
	
TARIFF / PACKAGE
   preferred by the SUBSCRIBER
    	
:
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    
	
 
    	
 
    	
[ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    
	
TT VM Access Speed
    	
:
    	
10          Mbps
    
	
 
    	
 
    	
 
    
	
Number of Ports
    	
:
    	
1 Gig Port Quantity: [ ]   [ ] [ ]
    
	
 
    	
 
    	
 
    
	
 
    	
 
    	
10   Gig Port Quantity: 2 fibers
    
	
 
    	
 
    	
 
    
	
 
    	
 
    	
10   Gig Shared Port Quantity: [ ] [ ] [ ]
    
	
 
    	
 
    	
 
    
	
Commitment Period
    	
:
    	
o 12 months o 24 months x 36 months
    
	
 
    	
 
    	
 
    
	
Monthly Fee (Excluding   Taxes)
    	
:
    	
.................   Monthly Discount Amount (Excluding Taxes): ..................
    
	
 
    	
 
    	
 
    
	
Do you want to benefit   from Burst (Flexible Traffic Usage) Service?:
    
	
 
    	
 
    	
 
    
	
Yes o               No o
    	
 
    	
 
    
	
 
    	
 
    	
 
    
	
Burst Unit Fee   (Excluding Taxes)
    	
:
    	
.............. Burst   Unit Discount Amount (Excluding Taxes): ..................
    

 

SPECIAL PROVISIONS

 

ARTICLE 1- SUBJECT

 

To regulate the mutual rights, powers and obligations of the PARTIES in relation to the DATA CENTER INTERNET ACCESS SERVICE submitted to the SUBSCRIBER.

 

ARTICLE -2- DEFINITIONS

 

DATA CENTER: Redundant and reliable energy infrastructure, air conditioning system, fire detection and extinguishing system, physical security, secure network and special areas with broadband required for server systems and components,

 

DATA CENTER INTERNET ACCESS SERVICE: The service used for accessing SUBSCRIBER applications in TT DATA CENTER,

 

DATA CENTER BURST (FLEXIBLE USE OF TRAFFIC) ACCESS SERVICE: It is the access service offered to meet the high speed needs of TTVM customers instantly or periodically above the access speed contracted. If the customer chooses the burst feature, the speed above the contract speed is calculated according to the 95% rule of use. The 95% rule is recorded in the database at every 5-minute intervals, the speed values in the direction of the data center output used by the customer within 1 month. The highest 5% of the instantaneous velocity values in the output direction are not taken into account. The highest speed value among the remaining values indicates the monthly speed value used by the customer. This value is called BWmax. The contract value

 

 

of the customer is called BWcontract and the excess speed value resulting from the use of the customer above the contract speed value is called BWburst.

 

Sample calculation method is performed with 2 Mbps contract value (BW contract). At the end of one month of use, it is determined that the customer made a use of 3.6 Mbps (BWmax) (this is the result of the calculation made with 95% rule).

 

Exceeding fee of this customer is calculated as follows;

 

·                                The excess speed value of BWburst (BWmax-BWcontract) is calculated as 1.6 Mbps with the formula.

 

·                                The Mbps unit price of the 2 Mbps contract tariff is [***] TL. [***] TL overrun fee is calculated with the formula for 1.6 Mbps overrun value (BWburst x Burstunitprice).

 

·                                The said excess fee is charged to the customer in addition to the basic contract price of [***] TL (2 Mbps contract was made). A total fee of [***] TL + [***] TL is charged to the customer.

 

The upper speed limits to be applied to the customers benefiting from the Burst service are as follows.

 

1.                            If the speed contract is in the range of 0-5 Gbps, it can be exceeded up to 3 times the speed contract value.

 

2.                            If the speed contract value is in the range of 5 Gbps - 10 Gbps, it will be possible to exceed up to 2 times the speed contract value.

 

3.                            If the speed contract value is 10 Gbps and above, it shall be possible to exceed up to 1.5 times the speed contract value.

 

ARTICLE -3- OBLIGATIONS OF THE PARTIES

 

3.1                              The OPERATOR shall make the first connection within 10 (ten) business days from the date of signing and submission of this OPERATOR SUBSCRIPTION AGREEMENT DATA CENTER INTERNET ACCESS SERVICE ANNEX by THE SUBSCRIBER.

 

3.2                              The speed of the DATA CENTER INTERNET Access SERVICE refers to the speed of connection to the nearest communication network to which the SUBSCRIBER is connected and to which the DATA CENTER INTERNET Access SERVICE is issued.

 

3.3                              DATA CENTER INTERNET ACCESS SERVICE may not be TRANSFER to a third natural and/or legal person and/or to an address other than the address at which it is established.

 

3.4.                           Data center access service is provided to customers on a shared basis over total capacity unless otherwise specified.

 

3.5.                           This OPERATOR SUBSCRIPTION AGREEMENT DATA - CENTER INTERNET ACCESS ANNEX is an integral part of the AGREEMENT and shall be interpreted together with THE PROVISIONS of the agreement and in case the provisions contained herein constitute a violation of THE PROVISIONS of the agreement, the provisions of this OPERATOR SUBSCRIPTION AGREEMENT DATA CENTER INTERNET ACCESS ANNEX shall apply.

 

OPERATOR SUBSCRIPTION AGREEMENT DATA CENTER INTERNET ACCESS ANNEX was signed on   /  /20   as for 1 (one) original copy to be given to SUBSCRIBER.

 

I irrevocably declare that the information I have provided above is accurate and complete, that I will pay the damages and fees to be accrued in case of erroneous and incomplete according to the OPERATOR’s applicable tariff, that this declaration is an integral part of the AGREEMENT, that I have been fully informed by the OPERATOR about the TARIFF/PACKAGE I have chosen, that I have read, understood and accepted this OPERATOR SUBSCRIPTION AGREEMENT DATA CENTER INTERNET ACCESS ANNEX BEFORE signing it.

 

3.6.                           Burst (flexible traffic use), service is applied for traffic in the direction of data center exit.

 

3.7.                           The speed information contracted by the customer is the upload speed and the connection download speed is established as 1/5 of the upload speed.

 

3.8.                           If the subscriber switches to higher speed packages due to the increase in traffic, his/her

 

 

commitment will still be valid.

 

3.9.                           In the event that the SUBSCRIBER uses the Service in a committed manner, the Service is cancelled by TTNET due to reasons arising from the SUBSCRIBER such as the SUBSCRIBER wanting to cancel its subscription before the end of the Commitment Period or acting contrary to the provisions of the Subscription Agreement and/or this Form or failing to pay its invoices in a timely and/or full manner, The Subscriber is obliged to pay TTNET the total of the discounts made on the monthly fee of the Service and the Burst fee until the cancellation date (“Benefit Provided”) and the total of the discounted fees to be paid for the remaining commitment period (“Remaining Months Benefit”) whichever is lower.

 

SUBSCRIBER / REPRESENTATIVE

 

	
NAME
    	
: [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ]
    
	
 
    	
 
    
	
SURNAME
    	
: [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ]   [ ] [ ] [ ] [ ]
    
	
 
    	
 
    
	
DATE
    	
: [ ] [ ] / [ ] [ ] / [ ] [ ] [ ] [ ]
    

 

ON BEHALF OF TTNET ANONİM ŞİRKETİ

 

	
SIGNATURE
    	
SUBSCRIBER     /     REPRESENTATIVE’S   SIGNATURE
    
	
 
    	
 
    
	
(signature)
    	
(stamp   and signature)
    

 

 

TÜRK TELEKOMÜNİKASYON A.Ş.

 

DATA CENTER SERVICES AND ADDITIONAL CORPORATE SECURITY PRODUCTS AND BULUTT PRODUCTS’ FRAME SUBSCRIPTION AGREEMENT

 

I do not allow communication to be performed by Türk Telekomünikasyon A.Ş. for marketing and promotion of services, products, campaigns and offers using my contact information.

 

1.                                     THE PARTIES:

 

This Agreement has been signed between TÜRK TELEKOMÜNİKASYON A.Ş. (hereinafter referred to as “TÜRK TELEKOM”)  and

 

D-MARKET ELEKTRONİK HİZ. ve TİC. A.Ş. (hereinafter referred to as “SUBSCRIBER”).

 

In this Agreement, TÜRK TELEKOM and SUBSCRIBER can be together named as “PARTIES” and individually as “PARTY”.

 

2.                                     DEFINITIONS:

 

In this Agreement;

 

SUBSCRIBER:

 

Naturalor legal person signing this Agreement and the relevant FORM to benefit from DATA CENTER SERVICES, DATA CENTER SERVICES and additional CORPORATE SAFETY SERVICES or BULUTT PRODUCTS

 

APPLICATION FORM / APPLICATION FORMS (FORM / FORMS):

 

The form containing the additional features and special provisions related to the SERVICE constituting the subject of this Agreement, including the signatures of the PARTIES, which has become an integral part of this Agreement as of the specified date and which shall be issued separately in terms of each DATA CENTER SERVICE [and related CORPORATE SAFETY PRODUCTS] and BULUTT PRODUCTS, showing that it is subscribed in terms of the SERVICES it contains as of the date of signature, and which shall be given to the SUBSCRIBER with an annotation of “as original”,

 

BULUTT PRODUCT / PRODUCTS:

 

Each and all of the services provided by TÜRK TELEKOM with the “Bulutt” precode naming or cloud computing technologies, which have an APPLICATION FORM as an annex to this Agreement, which are utilized by SUBSCRIBER for a fee and which will be put into effect by TÜRK TELEKOM in the future with these features.

 

SERVICE / SERVICES :

 

Each and all of the DATA CENTER SERVICES/ CORPORATE SAFETY PRODUCTS/BULUTT PRODUCTS, which are offered by TÜRK TELEKOM in the current situation and will be offered in the future, and where the subscription of the SUBSCRIBER begins by signing the relevant FORM, from the DATA CENTER SERVICES/CORPORATE SAFETY PRODUCTS/BULUTT PRODUCTS, where the provisions of this Agreement and the special provisions in the FORM will apply as of the date of signing of the FORM,

 

INTERNET:

 

The total of computer networks that use the TCP / IP Protocol set and function as a single virtual network for users,

 

AUTHORITY:

 

Information Technologies and Communication Authority,

 

CORPORATE SECURITY PRODUCT / PRODUCTS:

 

Provided that a subscription request is made for the DATA CENTER SERVICE or a subscription is made for the DATA CENTER SERVICE, each and all of the products that the SUBSCRIBER benefits from for a fee by making the necessary markings on the APPLICATION FORM for the DATA CENTER SERVICE and the products that will be put into effect by TÜRK TELEKOM in the future with these special principles,

 

 

FORCE MAJEURE:

 

Strikes, lockouts, slowdown of work, war, mobilization situations, public uprisings, terrorist incidents, transportation accidents such as sabotages, natural disasters [earthquake, flood, lightning, avalanche, etc.], fire or serious infectious diseases and similar events that constitute an obstacle to the delivery of the SERVICE,

 

PREVIOUS SUBSCRIPTION / FRAMEWORK AGREEMENT:

 

Framework Subscription Agreement for Data Center Services concluded by the PARTIES before the signing of this Agreement by the SUBSCRIBER, the rights and obligations related to the subscription are regulated and the subject matter is created by one of the DATA CENTER SERVICES (and in addition the CORPORATE SAFETY PRODUCTS received) and the PARTIES before the signing of this Agreement by the SUBSCRIBER,

 

SELF SERVICE CHANNEL / CHANNELS;

 

Each and all of the alternative channels such as internet page, IVR (Voice Response System), SMS (Short Message Service), where the SUBSCRIBER can perform the subscription transactions other than the transactions required to be made in writing by TÜRK TELEKOM in accordance with the legislation to which TÜRK TELEKOM is subject, with its password and display interactive services,

 

TARIFF:

 

In return for the SERVICES to be submitted by TÜRK TELEKOM under this Agreement and the relevant FORM, the schedule containing the fees that can be received from the SUBSCRIBER under different names, including those within the scope of the temporary tariff change,

 

CONSUMER:

 

A natural or legal person who benefits from or requests the SERVICE for non-commercial or non-professional purposes,

 

TÜRK TELEKOM RECORDS (“RECORDS”):

 

All kinds of records prepared and/ or recorded by TÜRK TELEKOM in audio, written and/or electronic form or in computer environment,

 

TÜRK TELEKOM DATA CENTRAL ACCESS SERVICE (“TTDC ACCESS SERVICE”):

 

The connection between the TTDC and the internet cloud, which can be purchased together with the DATA CENTER SERVICE or BULUTT PRODUCT where access is required, and which is offered for the SUBSCRIBER to access the DATA CENTER SERVICE or BULUTT PRODUCT,

 

UNEXPECTED SITUATIONS:

 

The disruptions and theft and interference caused by the services received by TÜRK TELEKOM from another institution, organization (General Directorate of Highways, Municipality, Electricity Distribution Companies, etc.) or the company and the situations that do not arise from the behavior of TÜRK TELEKOM but prevent and/or affect the continuity, quality or establishment of service caused by third parties and other institutions or organizations (General Directorate of Highways, Municipality, Electricity Distribution Companies, Village Services, Construction Companies, etc.).

 

DATA CENTER:

 

Special areas with redundant and reliable energy infrastructure, air conditioning system, fire detection extinguishing system, physical security, secure network and broadband required for server systems and components,

 

DATA CENTER SERVICE / SERVICES:

 

Any and all of the services provided/offered in TTDC to the current situation, having an APPLICATION FORM as an annex to this Agreement, benefiting from by the SUBSCRIBER in return for the fee, in addition to which he/she can request CORPORATE SAFETY PRODUCT, and the services that will be put into effect by TÜRK TELEKOM in the future with these features,

 

 

VIRUS:

 

It refers to programs that can enter any computer in different ways and cause undesirable results and damages by being placed on these computers in such a way that they can be operated without the user’s awareness or against his will. The words described above in the form of “singular/plural” may be used only in “singular” cases in this Agreement and its Annexes. In the case of the use of such words in singular or plural form, the provisions in which the words are included shall apply to the plural in the case of singular use and to the singular in the case of plural use. However, the definitions in the relevant legislation shall apply to the above-defined words, the abbreviated versions of which are specified in brackets, in this Agreement and its Annexes.

 

3.                                     SUBJECT OF THE AGREEMENT;

 

The subject matter of this Agreement is to regulate the mutual general rights, powers and obligations of the PARTIES in relation to the DATA CENTER SERVICES/ BULUTT PRODUCTS, which are offered by TÜRK TELEKOM in the current situation and will be presented with it, and the CORPORATE SAFETY PRODUCTS, which are included in the DATA CENTER SERVICES/ BULUTT PRODUCTS and which the SUBSCRIBER has started to subscribe by signing the relevant FORM, and the special provisions related to the SERVICE are included in the relevant FORM. In this context, the FORMS signed by the SUBSCRIBER are an integral annex to this Agreement. As of the date of signing of the FORM by the SUBSCRIBER, all provisions of this Agreement shall be exactly applicable in terms of the SERVICE/SERVICES in the FORM. The fact that this Agreement has been signed by THE SUBSCRIBER does not create rights and obligations for the PARTIES in terms of SERVICES within the scope of the Agreement but the SUBSCRIBER has not signed the relevant FORM and therefore its subscription is not in question, this Agreement supersedes the PREVIOUS SUBSCRIPTION/FRAMEWORK AGREEMENT upon its signature by the SUBSCRIBER; Application/ Service Forms related to the SERVICE previously signed by the SUBSCRIBER within this scope shall become an annex to this Agreement. This situation shall not relieve the PARTIES of any rights and/or obligations arising from the PREVIOUS SUBSCRIPTION/ FRAMEWORK AGREEMENT, in particular receivables (together with interest and other subsidiaries) and litigation rights. In this context, if the PREVIOUS SUBSCRIPTION/FRAMEWORK AGREEMENT (or its annexes) contains a subscription commitment and SUBSCRIBER benefits from the Discount within this scope, as a result of the signing of this Agreement by the SUBSCRIBER, the subscription commitment of SUBSCRIBER arising from the PREVIOUS SUBSCRIPTION/FRAMEWORK AGREEMENT (or its annexes) shall continue to be valid for the remaining period of this Agreement (or the relevant application/service form to be connected to this Agreement) and the SUBSCRIBER shall continue to benefit from the discount rights arising from the PREVIOUS SUBSCRIPTION/FRAMEWORK AGREEMENT (or its annexes) provided that the subscriber acts in accordance with this commitment.

 

TÜRK TELEKOM shall issue APPLICATION forms for DATA CENTER SERVICES and shall include the sections that the SUBSCRIBER may choose in the APPLICATION form for DATA CENTER SERVICES and other ancillary services that the SUBSCRIBER may benefit from depending on DATA CENTER SERVICES.

 

This Agreement shall find a separate execution area for each SERVICE subject to separate FORMS. The cancellation of the subscription in terms of any SERVICE shall not affect the subscription of the other same or different types of SERVICES benefited by the SUBSCRIBER, without prejudice to the termination of the subscription for the CORPORATE SERVICE PRODUCT due to the provision of clause 5.7 of Article 5 of this Agreement and the termination of the subscription for the DATA CENTER SERVICE. Likewise, the termination of the subscription for the CORPORATE SAFETY PRODUCT included in the same FORM will not affect the subscription for the DATA CENTER SERVICE.

 

4.                                     OBLIGATIONS OF THE PARTIES:

 

4.1.                           TÜRK TELEKOM shall ensure that the SUBSCRIBER benefits from the SERVICE and the SUBSCRIBER shall pay the fees specified in the DATE in due time for this SERVICE.

 

4.2.                           Tariff packages to be implemented by TÜRK TELEKOM, their contents and any changes that may occur in them shall be accessible from the relevant TÜRK TELEKOM contact points or www.turktelekom.com.tr. TÜRK TELEKOM shall also notice the TARIFF changes to its SUBSCRIBERS with the information to be made on the web address specified in this clause before it enters into force.

 

4.3.                           TÜRK TELEKOM is not responsible for the failure of the connection due to SUBSCRIBER’s failure to meet the necessary conditions (SUBSCRIBER’s failure to bring the servers on time, VLAN definitions, etc.).

 

4.4.                           If the address of the SUBSCRIBER written in Article 10 of this Agreement/a different notification address is shown in the FORM by the SUBSCRIBER, the notification to be made to the address in the FORM or,

 

 

if this address changes, to the new address to be notified shall be deemed to have been made to him.  TÜRK TELEKOM shall be able to send the invoice ( s) of the SUBSCRIBER to the invoice notification address without registration. If the SUBSCRIBER does not notify the address change, TÜRK TELEKOM accepts no responsibility for not notifying the new address.

 

4.5.                           The SUBSCRIBER is obliged to notify TÜRK TELEKOM in writing of the notifications requested to be made by TÜRK TELEKOM and to fulfill the said procedure in the Transactions where TÜRK TELEKOM requests to perform a certain procedure. TÜRK TELEKOM shall include the notifications to be made in writing and the procedures to be followed on its web address.

 

4.6.                           If the SUBSCRIBER wishes to terminate his/her subscription to the relevant SERVICE, he/she is obliged to forward the cancellation request to TÜRK TELEKOM in writing. If the SUBSCRIBER wishes to terminate its subscription to the DATA CENTER SERVICE, its subscription to the CORPORATE SAFETY PRODUCT and other ancillary services he/she benefited from under the DATA CENTER SERVICE shall also automatically terminate its subscription to the ancillary services he/she benefited from under the BULUTT PRODUCT.

 

4.7.                           If it is understood that the SUBSCRIBER has made any transaction related to the SERVICE under this Agreement through fraud or collusion, all works and transactions related to the fraudulent or collusive transaction shall be deemed invalid and TÜRK TELEKOM may terminate the relevant FORM unilaterally with its written notification. The SUBSCRIBER shall not be entitled to any right or compensation due to such termination.

 

4.8.                           Taxes, duties, fees and funds and other similar obligations arising from this Agreement and FORMS signed by the SUBSCRIBER shall be undertake by the SUBSCRIBER.

 

4.9.                           For reasons arising from technological developments, administrative decisions or legal/administrative regulations, TÜRK TELEKOM has the right to implement, amend, remove or renew the SERVICE and the value-added services provided through this SERVICE. However, TÜRK TELEKOM has the right to make all kinds of changes in the TARIFF according to the provisions of the legislation to which it is subject.

 

4.10.                    TÜRK TELEKOM may not disclose the information of the SUBSCRIBER to third parties without the consent of the SUBSCRIBER. However, TÜRK TELEKOM is obliged to provide the requested information to the authorized persons and institutions in cases determined by the legislation of the Republic of Turkey.

 

4.11.                    TÜRK TELEKOM may obtain information about the SUBSCRIBER by applying to the relevant institutions in order to check the accuracy of the documents submitted by the SUBSCRIBER with the information during the application. In the event that the documents and information submitted are found to be incomplete, false or incorrect, and in cases deemed necessary by TÜRK TELEKOM, upon detection of an issue contrary to what is stated in the SUBSCRIBER statement and commitment, TÜRK TELEKOM may terminate the FORM related to its written notification unilaterally. However, by signing this Agreement, the SUBSCRIBER has approved that TÜRK TELEKOM shall obtain the risk information of the SUBSCRIBER from credit institutions and financial institutions deemed appropriate by the Banking Regulation and Supervision Board in order to carry out risk management for the SERVICE, to carry out risk management assessment and practices related to risk management. THE SUBSCRIBER has the right to withdraw its consent at any time by notifying TÜRK TELEKOM.

 

4.12.                    If TÜRK TELEKOM establishes the necessary infrastructure, the SUBSCRIBER agrees to issue a single invoice for all SERVICES received from TÜRK TELEKOM. If a single invoice is issued for more than one SERVICES, the price of SERVICES shall be shown separately on the invoice,

 

4.13.                    Unless the SUBSCRIBER notifies the changes to the declared information to TÜRK TELEKOM, the information contained in TÜRK TELEKOM records shall be valid.

 

4.14.                    The SUBSCRIBER undertakes to fulfill its obligations in this Agreement and the FORMS he/she has signed, as well as its obligations specified in the current and future legislation.

 

4.15.                    Thenatural person SUBSCRIBER may not transfer the SERVICE and the Related FORM to third parties without prejudice to the inheritance transfer occurring in terms of the SUBSCRIBER and the legal succession occurring in terms of the companies.

 

4.16.                    In the event of the death of the natural person SUBSCRIBER,

 

 

Until the succession of the SERVICE is completed, the heir / heirs are obliged to fulfill the provisions of this Agreement and the relevant FORM. The transfer of the SERVICE shall be carried out by all or any of the heirs upon submission of the document showing that they are heirs to TÜRK TELEKOM. Upon submission of the death certificate indicating the SUBSCRIBER’s death to TURKTELEKOM, the cancellation of the SERVICE shall be carried out.

 

4.17.                    The SUBSCRIBER accepts and undertakes to comply with the laws, regulations and regulations regarding the Relationship between TÜRK TELEKOM and to apply all subsequent amendments to the laws, regulations and regulations and the Tariff himself/herself. SUBSCRIBER has the right to terminate this Agreement and all FORMS at any time in respect of the relevant SERVICE or in respect of all SERVICES, the SUBSCRIBER agrees and undertakes that the provisions contained in the Implementing Principles for TURK TELECOM DATA CENTER SERVICES and BULUTT PRODUCTS or any subsequent amendments to these Principles shall bind him/her.  The said Principles shall be included in the web address,

 

4.18.                    If the SUBSCRIBER signing this Agreement is a CONSUMER, the general and special competent local courts and enforcement offices specified in the relevant laws are authorized to resolve all disputes between the SUBSCRIBER and TÜRK TELEKOM arising from this Agreement, the FORMS and/or the SERVICES falling within the scope of the Agreement/FORM, and if the SUBSCRIBER is not a CONSUMER, the place of performance of the Agreement and the residence (central) courts and enforcement offices of the defendant are exclusively authorized to resolve the dispute. However, if another exclusive authorization article is included in the FORMS and its annexes, the provision of the said authorization article shall prevail in the resolution of any dispute arising from the said FORM and/or annex and the SERVICE it contains.

 

4.19.                    Due to technological developments, administrative decisions and/or legal/administrative regulations, TÜRK TELEKOM may unilaterally change the provisions of this Agreement and the provisions contained in the FORMS provided that it informs the SUBSCRIBER a (one) week in advance. SUBSCRIBER has the right to terminate this Agreement and all FORMS unilaterally, without any liability, except for the accumulated debts until then, if SUBSCRIBER deems the amendments to be appropriate in terms of the relevant FORM or all SERVICES. If the SUBSCRIBER benefits from the monthly/ annual Tariff package or a contracted application, in case of termination or cancellation for any reason before the monthly/ annual period/commitment period is completed, the entire monthly/annual fee shall be collected from the SUBSCRIBER; if the SUBSCRIBER has benefited from the SERVICE with prepayment, the fees received shall not be returned to the SUBSCRIBER; the results of the breach of the commitment shall find the applications.

 

4.20.                    The SERVICE provided may stop partially or completely, temporarily or permanently, and the SUBSCRIBER may not claim any rights and compensation from TÜRK TELEKOM in such cases, especially due to reasons arising from legal/administrative regulations and/or administrative decisions or this Agreement or the relevant FORM, due to reasons that are not caused by the fault of TÜRK TELEKOM, due to CUSTOMER REASONS, UNEXPECTED SITUATIONS, network maintenance and repair works, operational failures, SUBSCRIBERS or third parties trying to fraudulently block the lines/SERVICE.

 

4.21.                    In the event that a password is allocated to the SUBSCRIBER for the use of all or part of the SERVICE and additional services, the SUBSCRIBER shall be responsible for all kinds of transactions made under the password allocated to him. The SUBSCRIBER shall take all necessary measures to ensure that the password is not learned by third parties, and in case the password is learned and used by someone else for any reason, he/she shall be responsible for the damages he/she may suffer and the results of the transactions and savings to be made.

 

4.22.                    In the event that SUBSCRIBER fails to pay its debt in relation to a SERVICE covered by this Agreement, TÜRK TELEKOM has the right not to accept the new (same or other type) SERVICE request. In the specified case and in other cases where TURK TELEKOM determines that there is a risk of not being able to collect its receivables [in every case where the SUBSCRIBER is indebted to TÜRK TELEKOM for any service not covered by this Agreement, the SUBSCRIBER is a subscriber that does not pay its debts in time (even if he/she has paid its debts later), requests more SERVICE/Device than usual, the SUBSCRIBER has a criminal record for crimes such as fraud, counterfeiting, but in any case where the risk is determined], the request is made on behalf of the SUBSCRIBER or on behalf of a company in which the person in which one of these situations occurs is the founder or partner (thus, in the case of the SUBSCRIBER in question), TÜRK TELEKOM has the right not to fulfill the SUBSCRIBER request for the SERVICE under this Agreement or to meet or to meet the limited extent (not all but part of the request) against advance or guarantee. TÜRK TELEKOM has the right to use this right against the SUBSCRIBER whose risk status is learned or whose risk situation arises after the signing of the Agreement. In addition, TÜRK TELEKOM is also authorized to close the SERVICE by written notice and to terminate this Agreement and/or related FORMs. In this case, THE SUBSCRIBER cannot claim any right or compensation.

 

 

4.23.                    The SUBSCRIBER may not use the SERVICE registered in its name for any purpose other than its purpose. Without prejudice to the fact that the feature of the SERVICE includes sharing, it may not be used by others without the written permission of TÜRK TELEKOM. Otherwise, TÜRK TELEKOM is authorized to terminate the relevant FORM unilaterally with a written notification and to make necessary applications before judicial and administrative authorities. The SUBSCRIBER’s making others use the SERVICE does not eliminate its obligations related to the debt.

 

4.24.                    The SUBSCRIBER may not make any additions and/or changes to the SERVICE without the knowledge of TÜRK TELEKOM. If it is determined that an addition and/or modification has been made in this way, the addition and/or modifications that damage the system or are requested to be removed by TÜRK TELEKOM shall be removed. In this case, TÜRK TELEKOM is authorized to terminate the relevant FORM and to file a lawsuit for compensation for the damages incurred due to the additional and/or amendment made.

 

4.25.                    In cases such as stopping the submission of the SERVICE or sealing the place where the equipment related to the SERVICE is located by the competent authorities due to legal/administrative regulations, administrative decisions, CUSTOMER REASONS or UNEXPECTED SITUATIONS, the SUBSCRIBER cannot claim any rights and compensation from TÜRK TELEKOM. The SUBSCRIBER is obliged to pay the fees invoiced to him during the continuation of this Agreement.

 

4.26.                    TÜRK TELEKOM shall never be held responsible by the SUBSCRIBER for the information to be lost and/or incompletely received/transmitted during internet traffic and for the accuracy, validity or timeliness of the information published on the internet platform or published by them.

 

4.27.                    THE SUBSCRIBER agrees that TÜRK TELEKOM does not guarantee that VIRUS or SPAM will not be received. It is the SUBSCRIBER’s responsibility to take necessary security measures such as antivirus, antispam and firewall in order not to suffer any material and/or moral damage due to traffic increases that may occur due to reasons not caused by TÜRK TELEKOM. TÜRK TELEKOM shall not be liable in any way for the damages incurred by the SUBSCRIBER as a result of traffic increases due to reasons not arising from TÜRK TELEKOM. THE SUBSCRIBER may benefit from THE CORPORATE SAFETY PRODUCTS offered by TÜRK TELEKOM and can be purchased in addition to the DATA CENTER SERVICE upon request for a fee.

 

4.28.                    TÜRK TELEKOM is not responsible for the damages incurred by the SUBSCRIBER due to the actions of third parties on the internet, especially in the case of reading the SUBSCRIBER’s data [SUBSCRIBER sharing its information with other people, taking control of the website by someone else (hacking) etc.].

 

4.29.                    In the event that the SUBSCRIBER benefits from the SERVICE within the scope of a timed TARIFF package, in order to avoid any interruption in the SERVICE, the SERVICE will continue to be provided for the same period if the SUBSCRIBER does not request cancellation. This rule will apply at the end of each period. TÜRK TELEKOM is obliged to inform the SUBSCRIBER about this before the end of the period. The SUBSCRIBER’s cancellation of the SERVICE is reserved for the time being.

 

4.30.                    The applications and data operated on the SUBSCRIBER’s own server and/or the systems of TÜRK TELEKOM must comply with all relevant legal regulations, especially the Turkish Criminal Code, Turkish Commercial Code, intellectual and artistic works, trademarks, patent rights, and must not contain insults, criminal elements or violations of social rules or moral rules. Otherwise, all responsibility belongs to the SUBSCRIBER.

 

In addition to the above-mentioned obligations, the SUBSCRIBER shall not use the software, data and other materials for the purpose of sending e-mails that may damage the computer systems, networks or hardware of third parties and shall not distribute mail that is not authorized to be sent such as chain mail, software virus.

 

TÜRK TELEKOM has no legal and criminal responsibility for the failure of the SUBSCRIBER to fulfill its obligations.

 

In the event that TÜRK TELEKOM incurs any damages or pays a compensation due to the SUBSCRIBER’s violation of its obligations specified in this article, the SUBSCRIBER is obliged to cover all damages incurred/to be incurred by TÜRK TELEKOM and to pay the compensation paid by TÜRK TELEKOM and all costs incurred (including trial costs) to TÜRK TELEKOM together with all its subsidiaries including advance interest.

 

TÜRK TELEKOM may terminate the relevant FORM and prevent the SUBSCRIBER from benefiting from the relevant SERVICE if the SUBSCRIBER acts contrary to its obligations specified in this article.

 

 

THE SUBSCRIBER shall not claim any right or compensation from TÜRK TELEKOM in this case.

 

5.                                     PAYMENTS:

 

5.1.                           The SUBSCRIBER is obliged to pay the fees to be accrued for the SERVICE until the last payment date specified in the invoice; if the SERVICE is a prepaid SERVICE in advance at the time of application (in the case of the sale of the SERVICE in the wide environment after the completion of the necessary systemic development, via credit card at the web address where the sale is realized. TÜRK TELEKOM has the right to change the last payment date of the invoice provided that it informs SUBSCRIBER in advance and implements it the following month (in terms of subsequently paid SERVICES) in order to prevent SUBSCRIBER from suffering.

 

5.2.                           In cases where it is possible for TÜRK TELEKOM to issue an electronic invoice for the relevant SERVICE technically and legally, an electronic invoice shall be sent to the e-mail address notified by the SUBSCRIBER or to an electronic environment that can be accessed with its password, provided that the SUBSCRIBER requests or permits. In this case, no printed invoice shall be sent to the SUBSCRIBER. The SUBSCRIBER has the right to request that a printed invoice be sent to him/her at any time by giving up this application. The SUBSCRIBER is obliged to make payments without waiting for the invoice to reach its address. If the INVOICE does not reach the address, the SUBSCRIBER will be able to learn the invoice information from the places that make subscription transactions on behalf of TÜRK TELEKOM or from the SELF SERVICE CHANNEL (if they have a password).

 

5.3.                           If any objection is made in determining SUBSCRIBER, subscription start and end dates, fees related to the SERVICE and debts and other issues related to the SERVICE, such objection shall be compared with TÜRK TELEKOM RECORDS. If the SUBSCRIBER’s objection and TÜRK TELEKOM RECORDS do not match, TÜRK TELEKOM RECORDS shall be taken as basis. This situation cannot be interpreted as the SUBSCRIBER will not resort to any other evidence in case the dispute between the SUBSCRIBER and TÜRK TELEKOM is transferred to the judiciary. The SUBSCRIBER agrees that the meetings made with TÜRK TELEKOM call center, the transactions made over the internet and the approvals made online for the SERVICE shall be recorded by TÜRK TELEKOM, stored for a certain period of time and based on the transactions to be made. In the event that disputes arising from this Agreement and its Annexes are submitted to the judiciary, the books, all kinds of documents and records of TÜRK TELEKOM, on the condition that are not exclusive shall constitute conclusive evidence and shall be binding.  This situation cannot be interpreted as the SUBSCRIBER will not resort to any other evidence and only the books, documents and TÜRK TELEKOM RECORDS will be considered valid in the settlement of the dispute.

 

5.4.                           Objections to the invoice will not stop the payment. If the SUBSCRIBER’s objection is justified, the amount to be refunded shall be calculated and shall be returned to the SUBSCRIBER within 15 (fifteen) days upon the request of the SUBSCRIBER, provided that the SUBSCRIBER has fulfilled its financial obligations towards the relevant SERVICE until then, or (in case the SERVICE is paid later) shall be subject to a discount from the first invoice to be issued by the SUBSCRIBER, the situation in clause 4.19 of Article 4 of this Agreement is reserved.

 

5.5.                           If the invoice amount of the SERVICE is not paid by the due date, TÜRK TELEKOM is authorized to stop the SERVICE and terminate the relevant FORM with a one-sided written notification.

 

5.6.                           THE SUBSCRIBER shall pay the invoice amounts related to each SERVICE (in terms of subsequently paid SERVICES) to the places specified in the invoice or TÜRK TELEKOM’s web address. If the invoice is sent to the SUBSCRIBER electronically, the location where the invoice will be paid can be specified in the e-mail sent to the SUBSCRIBER. For the payments made after the due date specified in the invoice, the SUBSCRIBER accepts and undertakes that due to the failure to pay the fees on time and in accordance with the procedure, he/she will pay the delay fee determined by TÜRK TELEKOM by taking into account the economic data and calculated by applying the interest rate included in the invoices, as well as the amounts requested for all kinds of written transactions to be carried out by TÜRK TELEKOM for the SUBSCRIBER, especially the follow-up and collection of the receivable and the sending of the letter with notice of receipt, as well as the advance interest applied by the Central Bank of the Republic of Turkey for short-term advances,  which will be accrued from the date of termination to the date of payment, in case of termination of the relevant FORM.

 

5.7.                           In the event that the relevant FORM is terminated in terms of the relevant SERVICE due to the SUBSCRIBER’s failure to pay its debt in relation to the SERVICE, TÜRK TELEKOM is authorized to close the other SERVICES registered on behalf of the SUBSCRIBER and of the same type with a written

 

 

notice and to terminate the relevant FORMS in a way that shall be valid for the said SERVICES.

 

5.8.                           THE SUBSCRIBER declares, accepts and undertakes to pay the debt together with the delay fee and advance interest at varying rates applied by the Central Bank of Turkey to short-term advances if he/she wishes to make payment after the file is transferred to TÜRK TELEKOM’s Legal Unit due to the failure to pay the debt related to the SERVICE within the period but before legal remedies are applied by TÜRK TELEKOM.

 

5.9.                           The occurrence of one of the situations where the SERVICE is temporarily closed to communication, such as not cancelling it, stopping it with the request of the SUBSCRIBER, closing it due to its debt, and closing it as a precaution by TÜRK TELEKOM in case the necessary conditions arise, does not prevent the monthly/annual fees to be collected according to the TARIFF.

 

5.10.                    The SUBSCRIBER accepts and undertakes that TÜRK TELEKOM shall not be held liable for the loss of data that may arise as a result of the cancellation of the subscription to the SERVICE and the relevant FORM due to the suspension of the SERVICE due to the non-payment of the debt or due to the occurrence of one of the reasons for termination specified in this Agreement or the relevant FORM and for any material, moral/direct and indirect damage that he/she may suffer due to this reason.

 

5.11.                    In the event that this Agreement is terminated for any reason in terms of the relevant SERVICE, the SUBSCRIBER is obliged to apply to TÜRK TELEKOM as an inscription within 15 (fifteen) business days from the date of termination (this period can be extended or shortened with the information to be made by TÜRK TELEKOM on the relevant web address) and request to retrieve all its equipment and data before TÜRK TELEKOM unless there is no contrary regulation in the relevant FORM. If the SUBSCRIBER does not make such a written request within the specified period, after 15 (fifteen) business days following the termination of the relevant FORM in terms of the relevant SERVICE, TÜRK TELEKOM shall have no responsibility for the preservation of the equipment and data belonging to the SUBSCRIBER, the SUBSCRIBER accepts and undertakes that he/she shall not hold TÜRK TELEKOM responsible for any damage or loss incurred due to the destruction of such equipment and data and shall not claim any rights from TÜRK TELEKOM.

 

5.12.                    In the event that the relevant FORM is terminated in terms of SERVICE, the files that are subordinate to the SUBSCRIBER within the scope of the SERVICE other than the SERVICE and SUBSCRIBER information stored by TÜRK TELEKOM for registration purposes shall be deleted. For this reason, SUBSCRIBER’s obligation to withdraw the files from the system belongs to SUBSCRIBER. THE SUBSCRIBER accepts and undertakes that he/she shall not hold TÜRK TELEKOM liable for any damages or losses incurred by TÜRK TELEKOM due to the deletion process to be performed by TÜRK TELEKOM and shall not claim any rights from TÜRK TELEKOM.

 

6.                                     TERMINATION OF THE AGREEMENT:

 

6.1.                           The parties who do not fulfill their obligations written in this Agreement and the relevant FORM shall be in violation of the Agreement.  In this case, the other PARTY may terminate the relevant FORM, in case one of the PARTIES terminates the relevant FORM for any reason, the PARTIES are obliged to pay all debts arising and that may arise according to the records of TÜRK TELEKOM, the provision of Article 4.19 of Article 4 of this Agreement is reserved,

 

6.2.                           The SUBSCRIBER has the right to terminate this Agreement and all FORMS completely by giving written notice by giving up all SERVICES received from TÜRK TELEKOM within the scope of this Agreement. If the SUBSCRIBER cancels all SERVICES received from TÜRK TELEKOM and there is no SERVICES registered in its name, this Agreement shall be deemed to be automatically terminated without any additional request/notification on the date of cancellation of the last FORM. In this case, the PARTIES are obliged to pay all debts arising and likely to arise according to TÜRK TELEKOM records, the provision of Article 4.19 of Article 4 of this Agreement is reserved.

 

6.3.                           In case the SUBSCRIBER fails to fulfil its obligations arising from this Agreement and/or the relevant FORM, upon the termination of the relevant FORM by TÜRK TELEKOM, the fees collected in advance from the SUBSCRIBER shall not be returned to the SUBSCRIBER and the amounts to be accrued until the date of termination and the advance interest applied by the Central Bank of the Republic of Turkey to the short-term advances to be accrued from the date of termination to the date of collection shall be collected from the SUBSCRIBER and if the said fee is not paid consensually by the SUBSCRIBER, TÜRK TELEKOM shall take legal action to collect the fee.

 

 

6.4.                           Upon SUBSCRIBER’s cancellation of its subscription or termination/Cancellation of the subscription by TÜRK TELEKOM for any reason, the SUBSCRIBER is obliged to cancel the automatic payment instruction (s) given by the banks in terms of any SERVICE benefiting from this Agreement in order to ensure that the new SUBSCRIBER to whom the SERVICE number will be allocated can issue automatic payment instruction in relation to the said number. However, by signing this Agreement, the SUBSCRIBER has approved the automatic cancellation of the automatic Payment order ( s) before the banks upon notification by TÜRK TELEKOM to the relevant bank (s) or upon learning that the subscription to the SERVICE has expired in order to enable the new SUBSCRIBER to issue an automatic payment order in relation to the SERVICE in case one of the situations specified in this clause occurs.

 

7.                                     ANNEXES OF THE AGREEMENT:

 

The FORMS signed by the SUBSCRIBER are an integral part of this Agreement. The SUBSCRIBER shall make the necessary markings by reading the FORMS and TÜRK TELEKOM shall establish a transaction according to the marking made by the SUBSCRIBER in the FORMS.  The SUBSCRIBER shall not make any objection or claim any right or compensation against TÜRK TELEKOM by claiming that the transaction has not been carried out despite the approval given by TÜRK TELEKOM due to the transactions to be carried out by TÜRK TELEKOM in accordance with the approval given in FORMS or in cases where TÜRK TELEKOM has made notifications in FORMS.

 

8.                                     DURATION AND ENFORCEMENT OF THE AGREEMENT:

 

At least one FORM will need to be signed by the PARTIES in order for this Agreement to enter into force, this Agreement is of indefinite duration. APPLICATION FORMS are also indefinite if a special subscription period is not foreseen. In this context, the clause 4.29 of Article 4 of this Agreement shall apply in terms of FORMS.

 

9.                                     DURATION, DATE AND SIGNATURE OF THE AGREEMENT

 

The original of this Agreement has been concluded on DD/MM/YYYY in            /            to be kept in TÜRK TELEKOM and to be given to the SUBSCRIBER with an annotation of “as original”.

 

10.                              NOTIFICATION ADDRESSES OF THE PARTIES

 

SUBSCRIBER

 

Street/ Boulevard / Neighborhood:

 

Kuştepe Mah., Mecidiyeköyü Yolu

 

Cad.

 

 

Premise’s name:

 

Premise No: 12

 

Door No: Floor: 2

 

Province: Istanbul

 

District: Şişli

 

 

Postal Code:

 

TÜRK TELEKOM

 

Turgut Özal Bulvarı 05103 Aydınlıkevler/ANKARA

 

 

Before signing this Agreement, I have read and accepted all the articles in the Agreement.

 

CONSENT TO USE OF SUBSCRIPTION, USAGE AND LOCATION INFORMATION (*)

 

Apart from the application you have made, you can confirm the option below by checking the box at the beginning.

 

I consent to the use and sharing of our subscription, location and usage information by Türk Telekomünikasyon A.Ş., TTNET A.Ş. and Avea İletişim Hizmetleri A.Ş. in accordance with the law in order to provide products, services, advantages and offers for services, campaigns and projects.

 

(*) You can revoke the consent you have given by filling the Usage Permission Cancellation Form.

 

	
Türk Telekomünikasyon   A.Ş.
    	
SUBSCRIBER / AUTHORIZED   PERSON
    
	
 
    	
 
    
	
Signature
    	
TITLE NAME SURNAME
    
	
 
    	
 
    
	
 
    	
(stamp and signature)
    
	
 
    	
 
    
	
 
    	
D-MARKET   ELEKTRONIK HIZMERLER VE TICARET A.S.
    
	
 
    	
 
    
	
 
    	
/s/   D-MARKET Elektronik Hizmerler ve Ticaret A.S.Exhibit 10.10

 

CERTAIN CONFIDENTIAL PORTIONS OF THIS EXHIBIT HAVE BEEN OMITTED AND REPLACED WITH “[***].”  SUCH IDENTIFIED INFORMATION HAS BEEN EXCLUDED FROM THIS EXHIBIT BECAUSE IT IS (i) NOT MATERIAL AND (ii) WOULD LIKELY CAUSE COMPETITIVE HARM TO THE COMPANY IF DISCLOSED.

 

FRAMEWORK AGREEMENT 
 FOR ELECTRONIC COMMUNICATION SERVICES

 

1.                                     THE PARTIES:

 

The agreement has been executed by and between Superonline İletişim Hizmetleri A.Ş. (TURKCELL SUPERONLINE) located at the address of İstanbul Maltepe Aydınevler Mah. İnönü Cad., No:20 Küçükyalı Ofispark and -Market Elektronik Hizmetler ve Tic. A.Ş. (CUSTOMER) located at the address of Kuştepe Mah. Mecidiyeköy Mah. Kule 2 No:12 Kat:2 Şişli/İstanbul.

 

In this agreement, the CUSTOMER and TURKCELL SUPERONLINE shall be hereinafter referred to as “Party” individually, and the “PARTIES” collectively.

 

2.                                     DEFINITIONS

 

Definitions in this Agreement will be understood as given below.

 

Electronic Communication: It is the transmission, routing and reception of all kinds of signs, symbols, sounds, images and data that can be converted into electrical signs through cable, wireless, optical, electrical, magnetic, electromagnetic, electrochemical, electromechanical and other transmission systems.

 

Electronic Communication Service: It is the provision of some or all of the activities that fall under the definition of electronic communication as a service.

 

Public Official: Unless defined more broadly in accordance with the legislation provisions;

 

a)                                    All kinds of employees including, but not limited to, civil servants, personnel, members, managers working in public institutions and organizations,

 

b)                                    All kinds of employees including but not limited to officers, personnel, members, managers working in the representations of public institutions and organizations,

 

c)                                     Any person authorized to act officially on behalf and/or representation of the public institution and/or organization,

 

d)                                    Political party employees and/or members,

 

e)                                     Candidates to be appointed to serve in public institutions and organizations and/or political parties,

 

f)                                      Employees of any public and/or state-owned school, hospital and other.

 

Tariff: It is a chart that includes the fees that operators can receive from users under different names in exchange for providing electronic communication services.

 

Specification: It refers to the whole of the supplementary agreement and its annexes, which are an integral part of this agreement and include the procedures and terms of each service to be offered to the CUSTOMER by TURKCELL SUPERONLINE within the scope of Electronic Communication Service.

 

SLA: It refers to the Service Level Commitment.

 

 

Turkcell Group Companies: They refer to Turkcell İletişim Hizmetleri A.Ş. (“TURKCELL”) and/or legal persons or companies that TURKCELL directly or indirectly controls. Within the scope of this agreement, control “means: i) the direct or indirect ownership of the majority of the capital or voting rights of the relevant legal person or company, or ii) the direct or indirect ownership of voting rights, the power to appoint or dismiss the majority of the board of directors or other governing bodies by agreement or in any way.

 

3.                                     SUBJECT

 

The subject of this agreement is the regulation of the conditions regarding electronic communication services to be provided to the CUSTOMER by TURKCELL SUPERONLINE and the rights and obligations of the PARTIES.

 

Special conditions regarding each service to be offered to the CUSTOMER will be regulated by the Service Specifications in addition to this Agreement; the provisions of this Agreement will be valid for the matters not included in the Specifications.

 

Since the conditions specific to the service and the CUSTOMER will be determined by the Specifications, in case of conflict between this Agreement and the Specification in force, the relevant Specification clauses will prevail.

 

4.                                     SUPPORT SERVICES

 

4.1.                           CUSTOMER SUPPORT SERVICES

 

a)                                    The CUSTOMER shall be able to reach the notification of problems related to the service received (malfunction, complaint), change requests; questions and suggestions via the support line and e-mail with the contact information below 24/7 via phone/e-mail. Provided that the CUSTOMER notifies, TURKCELL SUPERONLINE will intervene in the problems under its control and arising from it within 30 minutes at the latest and the action plan will be sent to the CUSTOMER.

 

b)                                    The CUSTOMER Support Services contact information is below:

 

Phone from all over Turkey: 0850 222 1 222

 

Email Address kurumsalteknik@superonline.net

 

c)                                     The CUSTOMER will determine the authorities to open a call in support services and submit it to TURKCELL SUPERONLINE as a written list; these officials will notify all kinds of problems, support and service requests by calling the support line and/or via e-mail and open a call in order to fulfill the request in a short time. Otherwise, TURKCELL SUPERONLINE will not be held responsible for the delay.

 

4.2.                           TECHNICAL SUPPORT SERVICES

 

On a service basis, all and/or some of the following technical support services will be provided to the CUSTOMER by TURKCELL SUPERONLINE, depending on the nature of the service specified in the Specifications.

 

a)                                    7 days 24-hour uninterrupted support access (except for force majeure and situations where TURKCELL SUPERONLINE is not responsible)

 

b)                                    7 days 24 hours remote monitoring

 

c)                                     7 days 24 hours remote technical support

 

 

d)                                    Providing infrastructure usage reports over the internet, provided that a username and password are provided.

 

5.                                     THE RIGHTS AND OBLIGATIONS OF THE PARTIES

 

a)                                    In case the installation of the devices required for the provision of the services subject to this Agreement is performed by the technical teams determined by TURKCELL SUPERONLINE, the said installation will be made with the pricing determined by the Specifications.

 

b)                                    The CUSTOMER may either procure the necessary equipment to benefit from the service, or procure it from TURKCELL SUPERONLINE for a fee or within the scope of the commitment. Warranty and Maintenance Support responsibilities will be applied according to the table below.

 

 

	
 
    	
 
    	
GUARANTEE RESPONSIBILITY
    	
 
    	
MAINTENANCE SUPPORT SUPERVISOR
    
	
IN CASE CUSTOMER PROVIDES THE DEVICE
    	
 
    	
CUSTOMER
    	
 
    	
CUSTOMER
    
	
IN CASE THE CUSTOMER PURCHASES THE DEVICE FROM   TURKCELL SUPERONLINE
    	
 
    	
TURKCELL SUPERONLINE (2 YEARS)
    	
 
    	
CUSTOMER/TURKCELL SUPERONLINE (WITHIN THE SCOPE OF   MAINTENANCE SUPPORT AGREEMENT)
    
	
IN CASE THE CUSTOMER PROVIDES THE DEVICE FROM TURKCELL   SUPERONLINE WITHIN THE SCOPE OF THE COMMITMENT
    	
 
    	
TURKCELL SUPERONLINE (With a period to be determined   in the relevant service specification)
    	
 
    	
TURKCELL SUPERONLINE (With a period to be determined   in the relevant service specification)
    

 

c)                                     The CUSTOMER agrees and undertakes to use the hardware in accordance with the provisions of the Agreement, to pay attention to its own property, not to use, sell, transfer or rent it to other persons except for Doğan Online and Doğan Group affiliates, in cases where the equipment is provided by itself or by TURKCELL SUPERONLINE. In cases where the hardware in question belongs to TURKCELL SUPERONLINE, in the event that the Agreement is terminated for any reason, the CUSTOMER agrees and undertakes to return all hardware immediately and in full within 15 days at the latest. The CUSTOMER shall be personally responsible for all damages and losses incurred and to be incurred during use, except for wear and tear caused by normal use in the installed equipment, without prejudice to all requests surplus rights in cases of this of TURKCELL SUPERONLINE, the CUSTOMER irrevocably declares, accepts and undertakes that the repair price of the device and/or, in case of failure to perform the repair, the entire equipment cost shall be covered in cash and in a single sum according to the request of TURKCELL SUPERONLINE.

 

d)                                    The CUSTOMER is obliged to answer the security questions asked to it for security and confirmation purposes within the scope of support requests related to its subscription, except in case of failure, and/or to perform the operations within this scope.

 

e)                                     The increases that will occur due to the taxes related to the services subject to this Agreement will be reflected to the CUSTOMER immediately.

 

f)                                      If the services subject to this Agreement are not provided to the CUSTOMER under special conditions and commitment, the changes in the provision of the service, including tariff changes, within the scope of the Consumer Rights Regulation in the Electronic Communication Sector, will be notified to the CUSTOMER 30 days in advance by TURKCELL SUPERONLINE, depending on the changes in the market conditions.

 

 

g)                                    Provided that the CUSTOMER has no other commitment in the service specifications, the CUSTOMER has the right to make tariff changes among the alternatives offered by TURKCELL SUPERONLINE, except for prepaid services. The tariff change will be effective from the next invoice period after the change request is made by authorized persons on behalf of the CUSTOMER.

 

h)                                    The PARTIES, by signing this Agreement, accept and undertake that they will not gain titles and status such as each other’s representatives, agents, commercial representatives, partners, and will not make any transactions on behalf and account of each other.

 

i)                                       TURKCELL SUPERONLINE reserves the right to change the technical configuration and update the software of all devices under the authority and management of TURKCELL SUPERONLINE, with the service provided when necessary, without violating the service-specific SLA provisions. In such changes, the CUSTOMER will be notified 3 (three) days in advance.

 

j)                                       The CUSTOMER is responsible for ensuring the physical security of the routers, switches etc. of TURKCELL SUPERONLINE in its location, providing generator and UPS protected energy, providing and protecting the required cooling and cabling. The CUSTOMER is responsible for the damage caused by the failure to provide the required environment and the interruptions in the relevant service.

 

k)                                    TURKCELL SUPERONLINE is not responsible for security problems arising from the CUSTOMER’s servers, network devices under the CUSTOMER management, systems and users, and the problems arising from the devices under the responsibility of the CUSTOMER.

 

l)                                       TURKCELL SUPERONLINE accepts no liability for any failure, delay or other communication preventing situation arising from the reasons described in Article 8 of the Agreements and/or from Türk Telekomünikasyon A.Ş. and other operators other than its own system and delays arising from the CUSTOMER.

 

m)                                TURKCELL SUPERONLINE establishes the infrastructure by obtaining the necessary permissions from the relevant persons and/or institutions and/or organizations. The CUSTOMER agrees, acknowledges and undertakes that, in order for TURKCELL SUPERONLINE to provide services subject to this agreement, it has obtained the necessary permissions related to the location of the CUSTOMER from the relevant persons who need legal and/or administrative permissions and that it has granted TURKCELL SUPERONLINE all necessary authorizations on the location/parcel where the CUSTOMER is located within this scope. In this regard, the usage and maintenance rights of the infrastructure facilities established by TURKCELL SUPERONLINE belong exclusively to TURKCELL SUPERONLINE. The CUSTOMER undertakes that the infrastructure facilities created by TURKCELL SUPERONLINE will not be used by other institutions and/or organizations.

 

n)                                    The CUSTOMER agrees and acknowledges that, in accordance with other legislation, the right of use arising from this Agreement belongs only to its legal personality, and the use of this right; except for the persons authorized in its own legal entity, it will not be able to use or transfer it to other persons, institutions and organizations, lease it, sell it to anyone else, otherwise it will be fully responsible and if this situation is determined, TURKCELL SUPERONLINE reserves the right to claim all kinds of claims arising from this Agreement and the legislation, it has the right to stop the service and/or terminate the Agreement and the relevant Specification.

 

o)                                    The CUSTOMER accepts and undertakes not to engage in illegal activities, not to violate the laws and provisions of the Republic of Turkey, the titles and decisions of the official authorities while using the services subject to this Agreement.

 

p)

 

 

	
We allow our information to be shared with and   used by Turkcell İletişim Hizmetleri A.Ş’s affiliates and   their business partners until otherwise stated by us in order to make the   most of the advantages of being a Superonline. *
    	
o
    
	
No announcements about advantageous campaigns,   services, tariffs and services should be received from Superonline.
    	
x
    

 

(*): You can obtain your rights under the Law on the Protection of Personal Data and the purpose of using the permissions from the Privacy Policy on our website and/or from our dealers.

 

q) If the devices are rented from TURKCELL SUPERONLINE, the CUSTOMER agrees, acknowledges and undertakes that the ownership of the devices belongs to TURKCELL SUPERONLINE, that it will keep the property declaration labels to be placed by TURKCELL SUPERONLINE in order to prevent the property claims of third parties on the devices as they are, that it will use the devices exclusively for the services provided by TURKCELL SUPERONLINE as a tenant during the term of the Agreement, that it will use the devices within the framework of the usage procedures specified in the user manual and with the care to be shown by a forceful trader, that it is obliged to return the devices to TURKCELL SUPERONLINE in full and completely and free of any encumbrances in the event of termination of the Agreement.

 

r) In the event that the CUSTOMER fails to comply with the commitments stated in the above articles, it agrees and undertakes that the CUSTOMER shall be liable for all kinds of damages incurred by TURKCELL SUPERONLINE, compensate TURKCELL SUPERONLINE for all kind of damages and TURKCELL SUPERONLINE shall have the right to stop the service and/or terminate the Agreement and the relevant Specifications within the scope of the Consumer Rights Regulation in the Electronic Communications Sector.

 

s) During the duration of the commercial relations established with this Agreement; the Parties agree, acknowledge and undertake that all natural and/or legal persons (the “Ecosystem”), including, but not limited to, consultants, contractors and subcontractors used by themselves, their employees, managers or in connection with this agreement, shall comply with  applicable local legislation on bribery and corruption and the current international legislation (“Legislation”), including but not limited to the Foreign Corrupt Practices Act in force in the United States.

 

Parties agree, acknowledge and undertake that they will not offer and/or commit bribes or unlawful payments to any person, including Public Officials, directly or indirectly through the Ecosystem, they will not make such payments and/or will not accept such payments offered or promised.

 

In the event that any of the Parties request from the other Party to submit documents and records pertaining to the transactions (purchase-sale transactions, payments, expenses, etc.) made within the framework of the Agreement, the other Party agrees, acknowledges and undertakes that it will act in good faith and cooperation to meet the reasonable demands of the other Party.

 

The Parties agree, acknowledge and undertake to immediately notify the other Party in writing in the event that employment opportunities and/or will be provided for any Public Official within the scope of this Agreement.

 

If it is determined that one of the Parties or its Ecosystem has acted against the Legislation, the other Party has the right to terminate this Agreement immediately.

 

t) The CUSTOMER may not use the relevant services within the scope of this Agreement and its annexes in any way as disruptive to the public order, against general morality, violating the rights of third parties and in violation of the law, malicious, fraudulent and

 

 

collusive. If it is determined otherwise, TURKCELL SUPERONLINE reserves the right to terminate this Agreement and its annexes.

 

6.                                     LINE FACILITY AND ITS OPERATIONS

 

a)                                    The line application and the installation of the line required for the provision of the service will be made by TURKCELL SUPERONLINE and the support and follow-up procedures related to the installation are included in the installation fees received for one time only.

 

b)                                    If the line allocated to the CUSTOMER is registered in the name of TURKCELL SUPERONLINE, all payments to be made to Türk Telekomünikasyon A.Ş. due to the line will be paid by TURKCELL SUPERONLINE and will be reflected to the CUSTOMER along with the service invoices to be issued.

 

7.                                     SERVICE FEES AND PAYMENTS

 

The costs to be paid by the CUSTOMER for the services received from TURKCELL SUPERONLINE will be determined separately in each Specification to be made in addition to this Agreement.

 

After the service is started, according to the monthly/annual agreement between the CUSTOMER and TURKCELL SUPERONLINE, TURKCELL SUPERONLINE will issue an invoice at the end of each billing period and send it to the CUSTOMER at the CUSTOMER invoice address, taking into account the due date of the invoice. The CUSTOMER is obliged to make the monthly invoice payments without waiting for the monthly invoice to reach its address. The CUSTOMER whose invoice does not reach it for any reason will be able to learn its invoice and payment information from TURKCELL SUPERONLINE.

 

In the event that the CUSTOMER fails to pay the invoiced amount on time as in cash, in full and wholly to one of the payment points and/or account numbers indicated on the invoice, the CUSTOMER acknowledges and undertakes that TURKCELL SUPERONLINE reserves the right to apply default interest of 4% (fourpercent) per month from the due date and/or to stop the service and/or not to sell new services. In case the CUSTOMER fails to pay the fees accrued together with the default interest, PARTIES agree and undertake that TURKCELL SUPERONLINE may enter into legal proceedings by terminating or without terminating the agreement and that the CUSTOMER shall pay all fees to be paid in cash and in lump sum.

 

8.                                     FORCE MAJEURE AND LIMIT OF LIABILITY

 

Until the reasons given below come to an end, neither of the PARTIES will be able to assume any liability or claim any compensation for the other party due to the failure of the other party to fulfill its action.

 

A.                                   FORCE MAJEURE:

 

Provided that it does not arise from a fault caused by the PARTIES, but there is a situation that prevents the fulfillment of the actions, the following situations are considered as force majeure situations.

 

a)                                    Partial or general declaration of mobilization, sabotage or state of war, terrorist attack

 

b)                                    Earthquakes, floods and natural disasters that prevent continuous work, epidemics, fire

 

 

c)                                     Measures and decisions taken by the government or legal authorities that would make it impossible to comply with the provisions of this agreement,

 

d)                                    Legal strikes, lockouts and other actions, embargo,

 

e)                                     Provided that TURKCELL SUPERONLINE has no fault; License and/or authorization revocation for electronic communication services provided by the Information Technologies and Communication Authority

 

f)                                      Impossibilities arising from changes in laws and regulations in effect (domestically or abroad) prior to the signing of the agreement

 

The occurrence of the aforementioned reasons will mean that the contractual acts are suspended until the force majeure state ends.

 

B.                                   CONDITIONS THAT NO LIABILITY CAN BE FOLLOWED

 

TURKCELL SUPERONLINE commitment is to determine the scope of continuous communication with the specification to be made separately for each service; TURKCELL SUPERONLINE will not be liable for the following situations, since it includes the conditions required for the provision of the service and the reasons beyond the control of TURKCELL SUPERONLINE.

 

a)                                    Attacks that may come to the CUSTOMER over the internet and IP and that TURKCELL SUPERONLINE is not obliged to block within the scope of the services offered by TURKCELL SUPERONLINE and consequences thereof

 

b)                                    Loss of information and/or other damages due to software and/or hardware related malfunctions caused by the CUSTOMER’s fault

 

c)                                     Service interruptions to be experienced during the planned maintenance notified to the CUSTOMER by TURKCELL SUPERONLINE (determined within the framework of the service-specific SLA for planned maintenance periods.)

 

d)                                    Failures in cables providing connections between active and passive devices on the CUSTOMER side and all devices on the CUSTOMER side, except for devices under the management and responsibility of TURKCELL SUPERONLINE

 

e)                                     Problems caused by the CUSTOMER ‘s local network or the software applications it uses

 

f)                                      Problems arising from configuration changes made on active devices by the CUSTOMER or by third parties other than the solution partner authorized by TURKCELL SUPERONLINE and/or TURKCELL SUPERONLINE

 

g)                                    The CUSTOMER related problems such as electricity, cooling failures, theft, etc. that will occur at CUSTOMER’s location

 

h)                                    All problems caused by Türk Telekom A.Ş., including the interruptions and delays, arising from force majeure or other reasons, on the leased line that are subject to the contract in the context of this Agreement and leased from another operator

 

i)                                       In the event that the CUSTOMER requests to receive services at another location after the date of signature of the Agreement within the scope of this Agreement that the service cannot be provided to the CUSTOMER due to the lack of infrastructure of TURKCELL SUPERONLINE in the location and geography where the CUSTOMER requests the service and/or SUPERONLINE’s failure to provide services to the CUSTOMER for reasons not caused by its own fault and/or delays arising therefrom, TURKCELL SUPERONLINE shall not be held responsible.

 

Failure to provide service due to reasons arising from the CUSTOMER does not prevent TURKCELL SUPERONLINE from invoicing a monthly service fee.

 

 

9.                                     DURATION AND TERMINATION

 

Since the term of this Agreement can be determined separately for each Specification, the term of the Specification signed between the PARTIES and whose term will expire last shall be deemed to be extended until the end of the term. The relevant Specifications will enter into force on the date of signature unless otherwise specified, and the Terms of the Specifications will start as of the activation date of the service.

 

In the event that there is any commitment in any Specification and its annexes attached to this Agreement, the termination provisions will be regulated separately in the Terms of Reference and its annexes, and the provisions in the Specifications and its annexes will be applied within the termination conditions of this Agreement.

 

If the service provided to the CUSTOMER is provided to the CUSTOMER under special conditions in return for the CUSTOMER’s commitment, if the CUSTOMER terminates the Specification before the period set out in the Specification, it shall be deemed to have withdrawn from the CUSTOMER’s commitment and the cancellation fee and compensation amounts specified in this Specification shall be applied.

 

If the service provided to the CUSTOMER is not provided under special conditions for the CUSTOMER in return for the commitment of the CUSTOMER in the Specifications and its annexes; the CUSTOMER may terminate this Agreement and its annexes at any time, provided that a written notice of termination is made. TURKCELL SUPERONLINE will initiate termination procedures within the scope of the relevant legislation.

 

The following reasons are justified, and for these reasons, this Agreement can be unilaterally terminated immediately by the specified party without any notice and without paying any compensation, penalty, expense, etc.:

 

a)                                    Except for Doğan Online and Doğan Group affiliates, by TURKCELL SUPERONLINE, in case the CUSTOMER transfers this Agreement and the services specified in the Specifications, in whole or in part, without the written consent of TURKCELL SUPERONLINE,

 

b)                                    by the other party, if a bankruptcy decision, concordat is declared against any of the PARTIES or the PARTIES become financially insolvent or suspended their payments,

 

c)                                     by TURKCELL SUPERONLINE, in case the CUSTOMER defaults in paying the service fees determined by the Agreement and Specifications,

 

d)                                    by TURKCELL SUPERONLINE, in the event that the CUSTOMER itself, the group and/or its affiliates and/or their partners, employees, officials, board members, consultants, suppliers and/or persons authorized to represent and bind them are evaluated as they engage in activities and acts that violate national / international security, public order within the scope of the relevant legislation that may constitute a crime and / or have direct or indirect relations with the persons or institutions involved in the said activities, by TURKCELL SUPERONLINE and/or any official decision (including, but not limited to, detention, arrest, conviction of natural persons; investigation by police/security units or prosecution authority; decision on the appointment of trustees to legal persons, etc.) has been taken regarding to this.

 

e)                                     In the event that TURKCELL SUPERONLINE is exposed to actions such as operational problems against one of the Parties beyond the control of TURKCELL SUPERONLINE and/or illegal interventions against information systems that may come from

 

 

third parties, virtual (cyber) attack actions, etc. or there is a suspicion that such dangers/incidents may occur even if not exposed to them, TURKCELL SUPERONLINE, regardless of the name under which and without paying any compensation, penalty, damage, loss, expense, loss of profit, price etc, reserves the right (i) to stop the service subject to this Agreement temporarily or completely, or (ii) to demand the suspension of the service from the CUSTOMER or (iii) to reduce or demand the reduction of the service level or (iv) to terminate the Agreement unilaterally immediately. Unless the CUSTOMER requests the termination of the Agreement and the related service Specification, even if the CUSTOMER closes the line, transfers it, closes it due to debt and so on, the Agreement shall not be deemed to be terminated automatically and shall give rise to all provisions of an effective agreement until it is duly terminated.

 

f)                                      In case a deposit or advance payment is received from the CUSTOMER by TURKCELL SUPERONLINE except for the return, commitment and penal payment conditions to be determined by the service-specific Specifications to be made in addition to this Agreement, following the notice of termination of this agreement; TURKCELL SUPERONLINE shall deduct these fees received from the CUSTOMER in the last invoice and return the remaining amount to the CUSTOMER within 15 days.

 

g)                                    Following the termination of this Agreement, the CUSTOMER will immediately deliver the equipment if there is any equipment obtained from TURKCELL SUPERONLINE and owned by TURKCELL SUPERONLINE; and will cover the documented damage or loss, if any, in cash and at once upon the first request of TURKCELL SUPERONLINE. However, if there is an issue that requires the CUSTOMER to pay for the devices specified in the Specification and its annexes, the CUSTOMER will make the payment immediately upon the first request of TURKCELL SUPERONLINE.

 

10.                              PRIVACY

 

Both Parties, without prejudice to the provisions of the laws, regulations and legislation in force of the Republic of Turkey, declare and undertake that they shall not disclose directly or indirectly to third parties and organizations in any way whatsoever, in whole or in part, any information of a technical nature or related to this Agreement and the services, production, performance, financial situation and similar matters of the other Party that they have learned due to the implementation of this Agreement.

 

The PARTIES will not use, distribute, transfer to third parties the private information transmitted to them for any other purpose and will take the necessary measures to ensure that their employees comply with this confidentiality obligation.

 

Proprietary information includes the PARTIES’ written and/or oral and/or electronic formats in all kinds of products they communicate with each other, technology, procedures, programs, finance-related information and targets, data, know-how, design, software, the CUSTOMER lists, tariffs etc.. The PARTIES will keep private information confidential and take all kinds of security measures to prevent unauthorized use of the aforementioned information.

 

In the event that any of the PARTIES violates the provision of this article, compensation for the damage to be incurred is essential. Even in the event of termination of this Agreement for any reason, the obligations contained in this article will be evaluated by the PARTIES indefinitely in accordance with the provisions of this article, without being subject to any period of time.

 

This confidentiality clause takes effect with the Confidentiality Agreement signed between the PARTIES on 07.09.2012 and, should there be any conflict between the two, the provisions of the Confidentiality Agreement shall prevail.

 

 

11.                              AUTHORIZED LAW AND COURT

 

Istanbul (Central) Courts and Enforcement Offices are authorized in disputes that may arise between the PARTIES due to this agreement and its annexes.

 

12.                              TAX DUTIES FEES

 

Except for the stamp tax resulting from the services to be provided to the CUSTOMER within the scope of this agreement and/or Specifications, other tax duties and fees will be paid by the CUSTOMER.

 

The stamp tax arising from the signature of this Agreement and/or the Specification and its annexes will be paid by TURKCELL SUPERONLINE and half of the stamp tax paid will be invoiced to the CUSTOMER.

 

13.                              TRANSFER AND WAIVER

 

The CUSTOMER cannot transfer this Agreement in whole or in part without the prior written consent of TURKCELL SUPERONLINE, due to the nature of the service.

 

TURKCELL SUPERONLINE may, at any time and without the CUSTOMER’s separate approval, directly or indirectly transfer or assign the works that are the subject of the Agreement or the rights and receivables arising from this Agreement or the rights and receivables arising from the Agreement, directly or indirectly, to Turkcell Group Companies.

 

Failure of any Party to enforce the provisions of this Agreement or any right arising from this Agreement and its annexes will not be interpreted as a waiver of these rights.

 

14.                              NOTIFICATION ADDRESS, AUTHORIZATION AND CHANGES

 

a)                                    All legally binding notices/warnings between the PARTIES will be made to the addresses specified in Article 1 via registered mail or the Notary’s Office. Notifications made other than these methods will not be taken into consideration by the PARTIES.

 

Address changes shall be notified in writing to the other party and, if no written notification is made, the notification sent to the addresses specified in Article 1 shall have the legal consequences of a valid notification even if it is not notified to the relevant Party.

 

b)                                    During the subscription period, the CUSTOMER agrees and declares that it authorizes the persons whose names and contact information are specified in the Authorized Table below to fulfill all kinds of technical requests arising from all specifications signed between the parties and to be performed before TURKCELL SUPERONLINE including transactions to be carried out in digital environment using Superonline website (www.superonline.net), Corporate Online Transaction Center website (www.kurumsalwebislem.superonline.net), Superşirketim mobile application, Superonline My Account mobile application and capacity increase and decrease other than these. TURKCELL SUPERONLINE will take into consideration the requests from the below written e-mail addresses of the persons authorized by the CUSTOMER and will act in accordance with the request. Requests transmitted through channels other than this address will not be taken into consideration.

 

In the event that the person authorized by the CUSTOMER is changed, the CUSTOMER will notify TURKCELL SUPERONLINE immediately and in writing regarding this change, and TURKCELL SUPERONLINE does not accept responsibility if the CUSTOMER does not provide any and/or properly informed about the changes in the authorized person, and the Customer is personally responsible for all consequences of this situation.

 

 

	
 
    	
 
    	
Authorized 
   Name
    	
 
    	
TR Identity 
   No
    	
 
    	
Mail Address
    	
 
    	
GSM Contact
   Number
    	
 
    	
Admin Authority 
   * Y/N
    
	
1
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    
	
2
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    
	
3
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    
	
4
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    

 

* Admin authority can only be assigned to an authorized person.

 

15.                              ENFORCEMENT

 

This agreement consisting of 15 (fifteen) articles and their annexes has been executed as 2 (two) counterparts to enter into force on 26.02.2021 and has been signed by the authorized representatives of the Parties in accordance with the signature circular in ANNEX-A on 24.05.2021. A signed copy of the Agreement will remain with the CUSTOMER and the other signed copy will remain in TURKCELL SUPERONLINE.

 

Annexes:

 

A. Signature Circular

B. Tax Plate

C. Certificate of Activity

D. Specifications

E. Identity Copy

 

	
D-MARKET ELEKTRONİK   HİZMETLER VE TİC A.Ş.
    	
 
    	
SUPERONLİNE   İLETİŞİM HİZMETLERİ A.Ş.
    
	
 
    	
 
    	
 
    
	
/s/ D-Market Elektronik Hizmetler ve Tic A.Ş.
    	
 
    	
/s/ Superonline İletişim Hizmetleri A.Ş.
    

 

 

 

SERVER HOSTING SERVICE SPECIFICATION

ANNEX-7

 

1-             SUBJECT MATTER

 

The subject matter of this Server Hosting Service Specification (“Specification”) consists of the determination of special conditions for the services defined below being subjected to the Framework Agreement for Electronic Communications Services (“Framework Agreement”) dated 24.05.2021, which has been signed by and between Superonline Communication Services Inc. (TURKCELL SUPERONLINE) located at the address of İstanbul Maltepe Aydınevler Mah. İnönü Cad. No:20 Küçükyalı Ofispark and D-Market Elekt. Hizm. Ve Tic.A.Ş (CUSTOMER) located at the address of Kuştepe Mah. Mecidiyeköy Yolu Cad. No:12 Kule:2 Kat:2 Şişli, İstanbul

 

2-             DEFINITIONS

 

Server Hosting Service: It consists of hosting the device(s) belonging to the CUSTOMER in TURKCELL SUPERONLINE system rooms by providing electrical energy and air conditioning infrastructure and connecting the related devices to the Internet backbone to which TURKCELL SUPERONLINE is connected

 

Data Center/Facility: It refers to the entire “Turkcell Gebze Data Center” located in the Gebze Organized Industrial Zone, including the White Area, the Customer Allocated Area and the Cabinet.

 

White Space/System Room: It refers to the 173 m2 detached data center area allocated to the Customer under this specification.

 

Cabinet/Cabinet: It refers to the hardware cabinets to be allocated and positioned in the data center area for the CUSTOMER.

 

The CUSTOMER will be able to control and manage these device (s) directly connected to TURKCELL SUPERONLINE backbone via remote access protocols.

 

Service contents are as follows.

 

2.1.        Hosting (RackSpace) Services

 

TURKCELL SUPERONLINE will provide the CUSTOMER with the equipment cabin it will provide, and the CUSTOMER’s own equipment will be provided with the opportunity to operate in an open or caged area. The infrastructure environment that will ensure the healthy operation of the equipment (such as uninterrupted energy, temperature and humidity control, fire warning and extinguishing, security) will be provided by TURKCELL SUPERONLINE for a fee.

 

TURKCELL SUPERONLINE, within the scope of this service, will provide at least 1 (one) switch port regardless of the number of equipment.

 

The location of all kinds of additional hardware in the Data Center depends on the written approval of TURKCELL SUPERONLINE, and all kinds of responsibilities such as troubleshooting, part replacement etc. on the said equipment shall be borne by the CUSTOMER.

 

TURKCELL SUPERONLINE offers the following services free of charge to the CUSTOMER:

 

a.              Server on-off

 

b.               Accompanying: Accompanying principles are set out below under the title of TURKCELL SUPERONLINE Server Hosting Guidelines.

 

2.2.        Energy Services

 

2.2.1.  TURKCELL SUPERONLINE shall invoice to the CUSTOMER the total amount of

 

1

 

energy consumed by the CUSTOMER’s devices as monthly fixed energy value according to the maximum energy consumption values calculated over the power supply label values published by the relevant device manufacturer or the total amount of monthly energy consumption of the related devices as monthly Measurable Energy Cost Installed Power calculation is made without including the backup power supply values in case the device has a redundant power supply. The CUSTOMER agrees that the energy consumption price and values specified in ANNEX-X.1 will be invoiced from one of the mutually active Installed Power or Measurable Energy services.

 

2.2.2.    According to the National Electricity Market Tariffs of the Turkish Energy Market Regulatory Authority, the Parties agreed that TURKCELL SUPERONLINE has the authority to reflect these additional costs on energy prices within the scope of legal legislation if there are situations that may cause an increase in the cost of supply under “All other distribution system users” due to tariff structure, legislative changes, newly created taxes, funds and similar issues.

 

2.2.3.     In TURKCELL SUPERONLINE data centers, system cabinets are powered by a redundant energy infrastructure, and the CUSTOMER is obliged to use an in-cabinet static transfer switch (redundant energy unit transfer) for non-redundant (single power unit) devices without a power unit.

 

The CUSTOMER agrees and acknowledges that in case there are two power supplies feeding the cabinets during infrastructure maintenance and testing of TURKCELL SUPERONLINE Data centers [i.e. in case of use of in-cabinet static transfer switch (redundant energy unit transferor) for non-redundant devices (single power unit) without power unit backup], there is no risk of simultaneous interruption of the two power supplies supplying the cabinets, however, if it does not use in-cabinet static transfer switches for non-redundant (single power unit) devices, it knows that there will be an interruption in the CUSTOMER systems without redundant power supply input during infrastructure maintenance and tests of TURKCELL SUPERONLINE data centers and that it will not have any request from TURKCELL SUPERONLINE accordingly.

 

Since TURKCELL SUPERONLINE will notify the CUSTOMER about the work to be carried out on data centers infrastructure maintenance and tests to the CUSTOMER at least 48 hours in advance, any objection and/or failure record of the CUSTOMER that will delay the processes related to data center infrastructure maintenance and tests will not be considered within the scope of TURKCELL SUPERONLINE’s responsibility and the CUSTOMER will not have any objection to this situation.

 

2.2.4.    From the date of signature of this Specification by TURKCELL SUPERONLINE, Annex 7.1. has been given the right to use energy specified in. If the CUSTOMER requests for additional equipment to be located in the White Area, TURKCELL SUPERONLINE will be informed in writing and this request will be covered on the condition that they are installed in TURKCELL SUPERONLINE standards and that the total energy load offered to the CUSTOMER does not exceed the threshold value. Even if the demand is met by TURKCELL SUPERONLINE, all responsibility such as fixing the malfunctions on the hardware, replacing the parts and so on shall belong to the CUSTOMER and TURKCELL SUPERONLINE has no responsibility in this regard. Although the energy usage right offered to the CUSTOMER and the actual energy consumption remain within the energy limits agreed by the Parties, the CUSTOMER will make all efforts to distribute the energy load in accordance with the standards of TURKCELL SUPERONLINE.

 

2.3.        Cabling Services

 

If the CUSTOMER needs cabling for different reasons in the TURKCELL SUPERONLINE Data Center; optionally, cabling services in UTP/PRI, Coax, F/O categories can be purchased from TURKCELL SUPERONLINE.

 

2

 

2.4.        KVM (Keyboard Video Mouse)

 

TURKCELL SUPERONLINE provides the CUSTOMER with a KVM connection and provides the opportunity to work remotely from the TURKCELL SUPERONLINE colocation study room. In case KVM service is not utilized, direct intervention to servers in the system room conditions are set out below under TURKCELL SUPERONLINE server rack space On-Site Operating Principles.

 

2.5.        First Level Support

 

TURKCELL SUPERONLINE assigns a staff member to perform operations on the server on behalf of the CUSTOMER at a predetermined time interval by the CUSTOMER. The action to be taken and the estimated working time required for this operation will be notified in advance. The list of personnel authorized to use the on-site work service in the CUSTOMER’s data center is as specified in the “relevant persons” defined in TURKCELL SUPERONLINE Corporate Technical department. Personnel not included in this list are not authorized to use the onsite service in the data center. The CUSTOMER accepts that all responsibilities arising from making the necessary changes and updates on this list are his sole responsibility and cannot hold TURKCELL SUPERONLINE responsible.

 

In this regard, the CUSTOMER may request from TURKCELL SUPERONLINE server on and off (hard reset), power supply replacement, Tape (Cassette) replacement, patch cable displacement, disk insertion, CD/DVD/USB memory insertion and removal, printer cable insertion and removal operations. TURKCELL SUPERONLINE shall not be responsible for any malfunctions, service interruptions or other problems that may arise as a result of the said transactions.

 

3-             ON SITE OPERATING PRINCIPLES

 

3.1.   If the CUSTOMER wishes to work on the server, it will notify TURKCELL SUPERONLINE 48 (forty-eight) hours prior to this request in writing.

 

3.2.   In case the CUSTOMER wishes to do the work on the server in the server rack space, a TURKCELL SUPERONLINE technical staff will accompany the CUSTOMER technical staff and accompany them throughout the entire work process. If half an hour of work in this situation exceeds, the servers must be moved to the study room established by TURKCELL SUPERONLINE.

 

3.3.   The CUSTOMER will be responsible for any damage or loss that may occur in the data center due to the work done by the CUSTOMER. In this case, the CUSTOMER agrees in advance to compensate the damage and loss that may arise.

 

4-             SPECIAL PROVISIONS REGARDING THE SERVICE

 

4.1.    Application and Installation Process

 

Based on the approval of the Specification sent to TURKCELL SUPERONLINE by TURKCELL SUPERONLINE to receive the SERVICE,

 

The CUSTOMER shall deliver the said devices to the SERVICE to TURKCELL SUPERONLINE within 2 (two) business days. The installation of the device and making it work shall be under the CUSTOMERS’s own responsibility. If TURKCELL SUPERONLINE determines that there is a deficiency or incompatibility or error in the information given by the CUSTOMER during the device acceptance, the devices will not be accepted, the CUSTOMER will apply again after the information provided on the Service Information Form is corrected and, if necessary, the corrections regarding the purchased SERVICE are made.

 

4.2.    Data Center Transportation

 

If TURKCELL SUPERONLINE has to move the Data Center for any reason, it is obliged to notify the CUSTOMER at least 1 (one) year in advance if possible. The services to be provided in the new Data Center will be of the same quality, the same continuity rates and the same

 

3

 

commitments as before.

 

4.3.    Transportation of Intra Data:

 

TURKCELL SUPERONLINE has the right to change the location of the CUSTOMER servers due to the change of layout within the Data Center. The moving work will be notified to the CUSTOMER at least 2 (two) months in advance and will be transported per Cabinet within the previously specified period. During this relocation, the CUSTOMER technical personnel must be in the data center.

 

4.4.                              Rights and Obligations of the Parties

 

4.4.1.       The CUSTOMER agrees and acknowledges that in all cases such as spamming over its own server, attacking internal or external networks, illegal and that will adversely affect TURKCELL SUPERONLINE backbone, that the server will be disabled by TURKCELL SUPERONLINE without the need for a notice and that the fees regarding the services acquired until that date will not be refunded in any way. The CUSTOMER agrees and acknowledges that it is obliged to comply with the laws of the Republic of Turkey within this responsibility; otherwise, it accepts and undertakes that it knows that legal sanctions will be imposed on it.

 

4.4.2.       The CUSTOMER, by signing this Specification, accepts that it has all legal responsibility regarding the use of the SERVICE. In case of interruptions or cessation of the SERVICE due to reasons arising from the CUSTOMER, the CUSTOMER will not have the right to terminate this service and the CUSTOMER will not be considered as a reason for the CUSTOMER not to make the payments to TURKCELL SUPERONLINE or to delay the payments.

 

4.4.3.       TURKCELL SUPERONLINE cannot be held responsible for the attacks that may come to the CUSTOMER over the internet and their consequences, who do not take necessary and sufficient security measures in the existing network environment, due to the fact that the internet is open to worldwide access in a two-way and thus to unintentional and unexpected dangers.

 

4.4.4.       The CUSTOMER cannot make additional or changes on the SERVICE without the knowledge of TURKCELL SUPERONLINE. If such a situation is detected, the SERVICE in question may be closed and additional and changes deemed objectionable may be removed. In this case, the CUSTOMER agrees in advance to compensate the damage and loss that may arise in the event that TURKCELL SUPERONLINE is held liable by other institutions, at the time of notification made to him.

 

4.4.5.       The CUSTOMER has the right to purchase and replace the devices in the area rented within the scope of SERVICE. This right will be limited only by the size and energy capacity of the rented area. If an area larger than the leased area is needed and if this area can be provided by TURKCELL SUPERONLINE, the CUSTOMER will be able to enlarge the leased area by paying the upgrade fee.

 

4.4.6.       The CUSTOMER agrees, acknowledges and undertake that the rights arising from the signature of this Specification belong only to itself and/or its affiliates, that it cannot make or transfer its private and confidential password and user name, user code regarding the use of this right, that it will not be able to transfer or transfer its user code to anyone else, it will change it immediately, even if there is a suspicion of being learned by someone else, otherwise all done that it will be responsible for the transactions and that it cannot claim that the passwords and codes are not used by itself.

 

4.4.7.       In case the CUSTOMER needs to work on the server in an emergency; if the CUSTOMER receives approval from TURKCELL SUPERONLINE after briefly notifying TURKCELL SUPERONLINE’s relevant support staff of this request verbally or in writing to destech@superonline.net e-mail address, it may come to TURKCELL SUPERONLINE’ data center to perform the required work and may work under the supervision of the relevant TURKCELL SUPERONLINE support staff after submitting its valid identity (driver’s license

 

4

 

or identity card). The list of personnel authorized to work remotely on the server rented to the CUSTOMER to TURKCELL SUPERONLINE is as specified in the “relevant persons” defined in TURKCELL SUPERONLINE’s customer contact lists. Personnel not included in this list are not authorized to enter the system rooms. The CUSTOMER acknowledges that it is fully responsible for making the necessary changes and updates to this list and cannot hold TURKCELL SUPERONLINE responsible for any reason.

 

All these notifications must be made to the relevant contact addresses at least 3 (three) hours in advance.

 

4.4.8        If the CUSTOMER needs to work on the server provided as service within the scope of this specification, it will perform/have the work done in accordance with the Turkcell Superonline Data Center Occupational Health and Safety Work Instruction in Annex-7.2, otherwise it agrees in advance that it will be responsible for any accident, damage or loss and that it will compensate for all kinds of damages of TURKCELL SUPERONLINE in this context.

 

4.4.9.     The CUSTOMER shall be responsible for any damage or loss that may occur in the data center due to the work carried out by the CUSTOMER. In this case, the CUSTOMER agrees in advance to compensate the damages and losses to be incurred at the first request of TURKCELL SUPERONLINE

 

4.4.10.    The Data Backup responsibility of the systems has been personally undertaken by the CUSTOMER. The CUSTOMER can get backup service from TURKCELL SUPERONLINE. Backup services are subject to additional terms defined by a specification other than this specification.

 

4.4.11.    The cost to be paid by the CUSTOMER to TURKCELL SUPERONLINE in return for Server Hosting services will be stated in ANNEX-7.1 together with the payment plan.

 

The prices of the services provided within the period of this Specification shall be increased by the producer price index (domestic-ppi) every year within the relevant year, unless otherwise stated in writing by the Parties.

 

4.4.12.      In the event that the CUSTOMER fails to fulfill its obligations under this Specification, including money debt, and does not remedy the violation despite the warning, in addition to TURKCELL SUPERONLINE’s rights under the Framework Agreement, TURKCELL SUPERONLINE has the right to retain (retention) the devices, equipment and related installations hosted in the data center within the scope of this Specification and, if deemed necessary, to collect their receivables by converting them into cash. The CUSTOMER is obliged to receive all kinds of data in the detained systems immediately following the notification of TURKCELL SUPERONLINE.

 

In the event that the right to imprisonment is exercised, the CUSTOMER accepts in advance that it will not claim any rights, receivables or compensation from TURKCELL SUPERONLINE for any reason or any other reason that the services provided to third parties through the relevant systems are interrupted.

 

4.4.13.     The CUSTOMER has the right to request 173 square meters and 180 kW for the White Space, in addition to 238 square meters of area and up to 249 kW in the table specified in Annex 7.1. Within the commitment period, TURKCELL SUPERONLINE will provide the CUSTOMER with the first place to take place regarding whether there is a growth demand. The CUSTOMER is obliged to notify its decision within 1 (one) month from the date of the proposal submitted to it, in case it does not convey its decision, it will waive this right.

 

For the CUSTOMER growth area, White Space and energy use will be priced at the agreed unit price in Annex 7.1. TURKCELL SUPERONLINE will start invoicing the relevant white space and energy cost as of the month the CUSTOMER starts to use it. If the Customer requests an additional area/energy other than 173 m2 and 180 kW and Turkcell approves it, the additional

 

5

 

area cost will be invoiced to the customer if it is offered and agreed in writing. Turkcell has the right to refuse the requests other than 173 m2 and 180 kW.

 

4.4.14.    Gebze DC uptime availibility infrastructure SLA percentage is 99.982%, and the SLA percentage for data center internet is 99.9%.

 

5-      DURATION AND TERMINATION CONDITIONS OF THE SPECIFICATION

 

5.1.   This specification will be in force for 36 (thirty six) months from the date of validity.

 

5.2.   Unless the service is terminated in writing by any of the Parties 1 (one) month before the expiry of this specification period, the service will be automatically extended for 1 year under the same conditions except for the service fees. Service fees will be determined in writing by mutual agreement of the Parties.

 

5.3.    Any of the parties may terminate this Specification at any time and without any reason, with 3 months’ written notice to the other Party. (Provided that the CUSTOMER pays the withdrawal fee) In this case, TURKCELL SUPERONLINE will also be entitled to the full, complete and timely service fee fulfilled until the expiry date of the Specification.

 

5.4.    If any of the Parties violates the obligations of this Specification, the other Party shall make a written notification to the other Party at least 15 days in advance in order to remedy the breach. If the violation is not remedied within this period, this Specification will automatically be deemed to be terminated at the end of the 15-day period.

 

6-      WITHDRAWAL FEE

 

6.1.   If the service provided to the CUSTOMER is provided to the CUSTOMER under special conditions in return for the CUSTOMER’s commitment, if the CUSTOMER terminates the Specification before the period set out in the Specification, it shall be deemed to have withdrawn from the CUSTOMER’s commitment and the compensation amounts specified in this Specification shall be applied.

 

6.2.    Since the service is provided by TURKCELL SUPERONLINE to the CUSTOMER under special conditions, the CUSTOMER accepts, declares and undertakes that it shall not terminate this Specification before 36 (thirty six) months, which is the Specification period.

 

6.3.   If this Specification is terminated by the CUSTOMER before the end of the commitment period and/or terminated by TURKCELL SUPERONLINE with justified reasons before the end of the commitment period, the sum of the uncollected part of the discount, device or other benefits provided to the CUSTOMER from the date of signing of this Specification by the CUSTOMER until the period of the breach of the commitment (included in ANNEX-7.1) shall be collected from the CUSTOMER. However; if the sum of the part of the service fees determined to be collected from the CUSTOMER within the scope of the commitment that has not yet been accrued is lower than this amount, the lower amount will be invoiced to the CUSTOMER.

 

6.4.     The CUSTOMER will pay the invoiced withdrawal fee to TURKCELL SUPERONLINE immediately, in cash and at once. Except for withdrawal amounts mentioned in this Article, without prejudice to all rights of claim arising from TURKCELL SUPERONLINE agreement and legislation, the CUSTOMER declares, accepts and undertakes that TURKCELL SUPERONLINE shall compensate all damages arising/that may arise due to the termination of the Specification before the term of the Specification upon first request. The CUSTOMER shall also return the equipment leased from TURKCELL SUPERONLINE immediately to TURKCELL SUPERONLINE in full and complete, free from any encumbrances.

 

6

 

7-  OTHER PROVISIONS

 

7.1.        Special provisions regarding the services subject to the Framework Agreement have been regulated with this Specification, which is an integral part of the Framework Agreement dated 24.05.2021 and the provisions of the Framework Agreement shall continue to apply in the same way with regard to the matters not specified herein.

 

In case of conflict between this Specification and the provisions of the Framework Agreement, the provisions of this Specification shall prevail.

 

7.2.    This Specification and its annexes, which are an integral part of the Framework Agreement consisting of 13 (thirteen) page, 7 (seven) articles, have been arranged by negotiating between the PARTIES and shall be valid as of 26.02.2021. It was signed as 2 (two) originals on 24.05.2021 and entered into force on the date of signature.

 

	
Superonline İletişim   Hizmetleri A.Ş.
    	
 
    	
CUSTOMER
    
	
 
    	
 
    	
 
    
	
Date:
    	
 
    	
Date:
    
	
 
    	
 
    	
 
    
	
Signature
    	
 
    	
Signature
    
	
 
    	
 
    	
 
    
	
/s/ Superonline   İletişim Hizmetleri A.Ş.
    	
 
    	
/s/ D-Market Elekt.   Hizm. Ve Tic. A.Ş.
    

 

7

 

ANNEX 7 .1 Services and Agreed Fees Table 1 Unit Prices

 

Table 1 Total Price Table

 

	
Service
    	
 
    	
Pcs
    	
 
    	
List price
    	
 
    	
Unit Price
   (TL/Month)
   excluding taxes
    	
 
    	
Total Unit Price
   (TL/Month)
   including taxes
    
	
DC White Space Used   Unit Price (Gross) (Gebze DC Rent Price)
    	
 
    	
1 m2
    	
 
    	
[***]
    	
 
    	
[***]/m2
    	
 
    	
[***]/m2
    
	
DC White Space Reserved   Unit Price (Gross) (Gebze DC Rent Price)
    	
 
    	
1 m2
    	
 
    	
[***]
    	
 
    	
[***]/m2
    	
 
    	
[***]/m2
    
	
Energy
   (Gebze DC)
    	
 
    	
kW/h
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    

 

* Energy Consumption will be calculated according to the formula below and an invoice will be issued according to the monthly consumption amount.

 

= (Measured energy consumed by customer cabins) x (Fixed 1.425 PUE) x (Energy Supplier Unit Price)

 

Table 1 Total Price Table

 

	
 
    	
 
    	
Amount
   of
   Cabinet
    	
 
    	
Expected
   Active
   Energy
   Expenditure
   (W)
    	
 
    	
Customer
   m2 (Gross)
    	
 
    	
Calculated
   Energy Cost
   (TL/Month)
   Excluding
   Taxes
    	
 
    	
Calculated
   Energy Cost
   (TL/Month)
   including
   Taxes
    	
 
    	
price per m2
   (TL/Month)
   excluding
   Taxes
    	
 
    	
price per m2
    (TL/Month)
   including taxes
    	
 
    
	
2021 year
    	
 
    	
31
    	
 
    	
81.31
    	
 
    	
78
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
2021 year
    	
 
    	
50
    	
 
    	
131.15
    	
 
    	
125
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
2022 year
    	
 
    	
69
    	
 
    	
180.98
    	
 
    	
173
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    
	
2023 year
    	
 
    	
95
    	
 
    	
249.18
    	
 
    	
238
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    	
[***]
    	
 
    

 

8

 

ANNEX-7.2

TURKCELL SUPERONLINE DATA CENTER

OCCUPATIONAL HEALTH AND SAFETY WORKING INSTRUCTIONS SUPPLEMENT

 

1.              Work will be done in the cabinet and area shown by the personnel in charge of the data center.

 

2.              Flammable and cutting materials such as bags, pochette, packages will not be brought into the data center.

 

3.              No photographs and/or videos will be taken in the data center.

 

4.              Those who have health problems that pose a risk to working in the data center cannot work. Heart conditions, high blood pressure, vertigo, partial or complete blindness, being physically disabled, carrying infectious virus.

 

5.              A person or persons with temporary discomfort within the data center white space cannot work. Flu infection, cold and similar infectious infections.

 

6.              No cabinet or system will be moved within the data center. For situations that need to be moved or moved, permission will be requested from the data center officer to take action.

 

7.              Smoking, food and beverages are not allowed in the data center.

 

8.              No raised floor tiles or ceiling tiles are opened inside the data center without permission from the data center officer.

 

9.              In the data center, only the cabinet or caged area that is allowed to work is operated, other than that, any device or cabinet is not touched.

 

10.       Power supply cables of servers, data storage devices, network devices or similar electronic systems in cabinets within the data center are not installed. Only data center staff will connect the power cables to the devices. For systems to be powered, assistance will be requested from the data center officer.

 

11.       If an open-ended or stripped electrical cable is seen in the data center, the area in question will be immediately moved away and the data center officer will be notified.

 

12.       No equipment weighing more than 25 kilos will not be transported alone, a hand-held forklift will be used by asking the data center officer for assistance, or the transport personnel will be provided for transportation.

 

13.       Network cable connections of systems within the data center will be processed under the supervision of data center personnel.

 

14.       Work on electricity within the data center facility can only be carried out by electrical engineers, electrical technicians, certified electrical masters approved by the Ministry of National Education, and electrical foremen certified by the Ministry of National Education.

 

15.       Only the authorized and authorized technical personnel of the contracted companies can perform maintenance or intervention in case of malfunction for the maintenance of all infrastructural electrical, electronic, electromechanical and mechanical devices in the data center facility. Persons or persons who do not comply with the conditions cannot work.

 

16.       In case of an earthquake, emergency exit will be made immediately from the data center & system room by using emergency exit doors.

 

17.       If the fire alarm goes off, the data center and system room will be evacuated immediately.

 

9

 

	
Superonline İletişim   Hizmetleri A.Ş.
    	
 
    	
CUSTOMER
    
	
 
    	
 
    	
 
    
	
Date: 

 

Signature
    	
 
    	
Date: 

 

Signature
    
	
 
    	
 
    	
 
    
	
/s/ Superonline   İletişim Hizmetleri A.Ş.
    	
 
    	
/s/ D-Market Elekt.   Hizm. Ve Tic. A.Ş.
    

 

10

 

ANNEX-7.3

 

CONDITIONS OF SHIPPING PRODUCTS OR ELECTRONIC 
 EQUIPMENT TO TURKCELL SUPERONLINE DATA CENTER

 

Within the scope of this annex, the CUSTOMER agrees to abide by the following Occupational Health and Safety rules in order to bring any device or equipment belonging to TURKCELL SUPERONLINE data centers.

 

The CUSTOMER shall ensure that the shipping/transportation company and/or the CUSTOMER’s own employees involved in the transportation process of the CUSTOMER comply with the following conditions during the transportation process of any device and equipment to be transported to TURKCELL SUPERONLINE data centers.

 

The CUSTOMER will be responsible if its employees or the shipping company it works with do not comply with the following conditions.

 

Conditions and requirements for the shipping/handling company where the CUSTOMER works or for the CUSTOMER’s own employees involved in the transportation process;

 

1-             Basic occupational health & safety trainings

 

2-             Health examination

 

3-             Professional competence training. (According to the Regulation on the Vocational Education of the Persons to be employed in Dangerous and Very Dangerous Classes numbered 28706; it is obligatory for the employees specified in the relevant regulation to undergo vocational training and to certify their vocational training within the scope and conditions of the relevant regulation.

 

4-             First aid certificates.

 

5-             PPE (Personal Protective equipment) debit forms

 

6-             Occupational safety expertise and workplace doctor contracts:

 

7-             SSI document.

 

8-             Risk assessment report/business hazard analysis. The form in ANNEX-X.4 must be filled and signed by the occupational safety specialist.

 

9-             Responsible assignment letter. Responsible assignment letter ANNEX-X.5 form must be filled and stamped.

 

	
Superonline İletişim   Hizmetleri A.Ş.
    	
 
    	
CUSTOMER
    
	
 
    	
 
    	
 
    
	
Date: 

 

Signature
    	
 
    	
Date: 

 

Signature
    
	
 
    	
 
    	
 
    
	
/s/ Superonline   İletişim Hizmetleri A.Ş.
    	
 
    	
/s/ D-Market Elekt.   Hizm. Ve Tic. A.Ş.
    

 

11

 

ANNEX- 7.4 RESPONSIBLE ASSIGNMENT LETTER

 

 

	
Superonline İletişim   Hizmetleri A.Ş.
    	
 
    	
CUSTOMER
    
	
 
    	
 
    	
 
    
	
Date: 

 

Signature
    	
 
    	
Date: 

 

Signature
    
	
 
    	
 
    	
 
    
	
/s/ Superonline   İletişim Hizmetleri A.Ş.
    	
 
    	
/s/ D-Market Elekt.   Hizm. Ve Tic. A.Ş.
    

 

12

 

ANNEX- 5

 

RESPONSIBLE ASSIGNMENT LETTER

 

              who is working with the title of             in our company, who is holder of Turkish ID with number                         has been assigned on behalf of our company to ensure that the work is carried out in a healthy and safe manner during our                works to be carried out at your workplace.

 

Among the works to be done;

 

o                                    Work environment health and safety surveillance

 

o                                    Monitoring the use of personal protective equipment

 

o                                    Ensuring the field layout

 

o                                    Security coordination with other companies in the work area

 

o                                    In cases of imminent and serious danger, stopping the work and providing information on the subject.

 

Company Official

	
Name   Surname
    	
:
    
	
Date
    	
:
    
	
Seal-Signature
    	
:
    

 

During the work to be done, I will work in accordance with my job description stated above.

 

	
Name   and Surname
    	
:
    
	
Date
    	
:
    
	
Signature
    	
:
    

 

	
Superonline İletişim Hizmetleri   A.Ş.
    	
 
    	
CUSTOMER
    
	
 
    	
 
    	
 
    
	
Date:
    	
 
    	
Date:
    
	
 
    	
 
    	
 
    
	
Signature
    	
 
    	
Signature
    

 

13

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