Document:

Master Subscription Agreement

 Exhibit 10.28 
 Master Subscription Agreement 
 SALESFORCE.COM TERMS OF USE: 
 BY CLICKING THE “I ACCEPT” BUTTON DISPLAYED AS PART OF THE ORDERING PROCESS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE
“AGREEMENT”) GOVERNING YOUR USE OF SALESFORCE.COM’S ONLINE SERVICE, INCLUDING OFFLINE COMPONENTS (COLLECTIVELY, THE “SERVICE”). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU
REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE
TERMS AND CONDITIONS, YOU MUST SELECT THE “I DECLINE” BUTTON AND MAY NOT USE THE SERVICE. 
 Welcome 
 As part of the Service, salesforce.com will provide you with use of the Service, including a browser interface and data encryption, transmission, access
and storage. Your registration for, or use of, the Service shall be deemed to be your agreement to abide by this Agreement including any materials available on the salesforce.com website incorporated by reference herein, including but not limited to
salesforce.com’s privacy and security policies. For reference, a Definitions section is included at the end of this Agreement. 
 The
Service is offered in several editions: 
 - Unlimited Edition 
 - Enterprise Edition 
 - Professional Edition 
 - Group Edition Featuring Google AdWords 
 - Salesforce Personal Edition (free for one
individual user) 
 In addition, we offer a 30-day free trial of our Professional Edition and a 7-day free trial of our Group
Edition Featuring Google AdWords with no further obligation. Please see our website for feature differences between the various editions. 
 1. Privacy & Security; Disclosure 
 Salesforce.com’s privacy and security policies may be viewed at
http://www.salesforce.com or http://www.salesforce.com/ie/ (EMEA). Salesforce.com reserves the right to modify its privacy and security policies in its reasonable discretion from time to time. Individual users (other than Salesforce Personal Edition
users), when they initially log in, will be asked whether or not they wish to receive marketing and other non-critical Service-related communications from salesforce.com from time to time. They may opt out of receiving such communications at that
time or at any subsequent time by changing their preference under Personal Setup. Salesforce Personal Edition users will not have the option of opting out unless they terminate their Salesforce Personal Edition account with salesforce.com. Note that
because the Service is a hosted, online application, salesforce.com occasionally may need to notify all users of the Service (whether or not they have opted out as described above) of important announcements regarding the operation of the Service.
If you become a paying customer of the Service, you agree that salesforce.com can disclose the fact that you are a paying customer and the edition of the Service that you are using. 
 2. License Grant & Restrictions 
 Salesforce.com hereby grants you a
non-exclusive, non-transferable, worldwide right to use the Service, solely for your own 
 internal business purposes, subject to the terms
and conditions of this Agreement. All rights not expressly granted to you are 
 reserved by salesforce.com and its licensors. 
 You may not access the Service if you are a direct competitor of salesforce.com, except with salesforce.com’s prior written consent. In addition, you
may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes. 
 You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or
make derivative works based upon the Service or the Content; (iii) create Internet “links” to the Service or “frame” or “mirror” any Content on any other server or wireless or Internet-based device; or
(iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features,
functions or graphics of the Service. User licenses cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job
status or function and no longer 
 use the Service. 
 You may use the Service only for your internal business purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing,
obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or
other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its
related systems or networks. 
 Certain editions of the Service offer integration capabilities via an application programming interface, or
API. The number of API calls you can make per account is limited as follows (excluding calls resulting from use of salesforce.com client applications, such as Offline Edition, and salesforce.com-certified AppExchange applications): 
 - Enterprise Edition (and Professional Edition with API access add-on): 1,000 calls/day/User (aggregated over all Users under the account), up to an
aggregate maximum of 1,000,000 calls/day/account. 

 3. Your Responsibilities 
 You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your
use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify salesforce.com immediately of any unauthorized use of any password or account or
any other known or suspected breach of security; (ii) report to salesforce.com immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not
impersonate another salesforce.com user or provide false identity information to gain access to or use the Service. 
 4. Account
Information and Data 
 Salesforce.com does not own any data, information or material that you submit to the Service in the course of
using the Service (“Customer Data”). You, not salesforce.com, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer
Data, and salesforce.com shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach),
salesforce.com will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination. Salesforce.com reserves the right to withhold, remove and/or discard Customer Data without notice for
any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and salesforce.com shall have no obligation to maintain or forward any Customer Data. 

5. Intellectual Property Ownership 
 Salesforce.com alone (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the Salesforce.com Technology, the Content and the Service and any
suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the
Service, the Salesforce.com Technology or the Intellectual Property Rights owned by salesforce.com. The salesforce.com name, the salesforce.com logo, and the product names associated with the Service are trademarks of salesforce.com or third
parties, and no right or license is granted to use them. 
 6. Third Party Interactions 
 During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or
sponsors showing their goods and/or services through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. Salesforce.com and its
licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. Salesforce.com does not endorse any sites on the Internet that are linked through the Service.
Salesforce.com provides these links to you only as a matter of convenience, and in no event shall salesforce.com or its licensors be responsible for any content, products, or other materials on or available from such sites. Salesforce.com provides
the Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other
terms prior to your use of or access to such software, hardware or services. 
 Service features that interoperate with the Google AdWords
program depend on the continuing availability of the Google AdWords application programming interface (“API”) and program for use with the Services. If Google Inc. ceases to make the Google AdWords API or program available on reasonable
terms for the Services, Salesforce.com may cease providing such Service features without entitling you to any refund, credit, or other compensation. 
 7. Charges and Payment of Fees 
 You shall pay all fees or charges to your account in accordance with the fees, charges, and
billing terms in effect at the time a fee or charge is due and payable. The initial charges will be equal to the current number of total User licenses requested times the User license fee currently in effect. Payments must be made annually in
advance unless otherwise mutually agreed upon in an Order Form or through the Online Order Center. All payment obligations are noncancelable and all amounts paid are nonrefundable. You are responsible for paying for all User licenses ordered for the
entire License Term, whether or not such User licenses are actively used. You must provide salesforce.com with valid credit card or approved purchase order information as a condition to signing up for the Service. An authorized License Administrator
may add licenses by executing an additional written Order Form or using the Online Order Center. Added licenses will be subject to the following: (i) added licenses will be coterminous with the preexisting License Term (either Initial Term or
renewal term); (ii) the license fee for the added licenses will be the then current, generally applicable license fee; and (iii) licenses added in the middle of a billing month will be charged in full for that billing month. Salesforce.com
reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least 30 days prior notice to you, which notice may be provided by e-mail. All pricing terms are confidential, and you agree not to disclose them to
any third party. 
 8. Excess Data Storage Fees 
 The maximum disk storage space provided to you at no additional charge is (i) 5 MB per User license for Salesforce Personal Edition, (ii) 1 GB per 5-User license package for Group Edition Featuring Google
AdWords, or (iii) the greater of 1 GB or an aggregate of 20 MB per User license, for Professional and Enterprise Edition. If the amount of disk storage required exceeds these limits, you will be charged the then-current storage fees.
Salesforce.com will use reasonable efforts to notify you when the average storage used per license reaches approximately 90% of the maximum; however, any failure by salesforce.com to so notify you shall not affect your responsibility for such
additional storage charges. Salesforce.com reserves the right to establish or modify its general practices and limits relating to storage of Customer Data. 

 9. Billing and Renewal 
 Salesforce.com charges and collects in advance for use of the Service. Salesforce.com will automatically renew and bill your credit card or issue an invoice to you each year on the subsequent
anniversary or as otherwise mutually agreed upon. The renewal charge will be equal to the then-current number of total User licenses times the license fee in effect during the prior term, unless salesforce.com has given you at least 30 days prior
written notice of a fee increase, which shall be effective upon renewal and thereafter. Fees for other services will be charged on an as-quoted basis. Salesforce.com’s fees are exclusive of all taxes, levies, or duties imposed by taxing
authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on salesforce.com’s income. 
 You agree to provide salesforce.com with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and
telephone number of an authorized billing contact and License Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, salesforce.com reserves the
right to terminate your access to the Service in addition to any other legal remedies. 
 Unless salesforce.com in its discretion determines
otherwise: (i) entities with headquarters and a majority of users resident in the United States will be billed in U.S. dollars and subject to U.S. payment terms and pricing schemes (“U.S. Customers”); (ii) entities with
headquarters and a majority of users resident in Japan will be billed in Japanese yen and subject to Japanese payment terms and pricing schemes (“Japanese Customers”); and (iii) all other entities will be billed in U.S. dollars, Euros
or local currency and be subject to either U.S. or non-U.S. payment terms and pricing schemes at the discretion of salesforce.com (“Non-U.S./Japan Customers”). 
 If you believe your bill is incorrect, you must contact us in writing within 60 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit. 

10. Non-Payment and Suspension 
 In
addition to any other rights granted to salesforce.com herein, salesforce.com reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent (falls into arrears). Delinquent invoices
(accounts in arrears) are subject to interest of 1.0% per month on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for User licenses during any period
of suspension. If you or salesforce.com initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with the Charges and Payment of Fees section above. You agree that salesforce.com
may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. 
 Salesforce.com reserves the right to impose a
reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that salesforce.com has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your
account is 30 days or more delinquent. 
 11. Termination upon Expiration/Reduction in Number of Licenses 
 This Agreement commences on the Effective Date. For Salesforce Personal Edition licenses, the term is indefinite and may be terminated at any time in
salesforce.com’s sole discretion. For all other editions, the Initial Term will be as you elect during the online subscription process or as otherwise mutually agreed upon in an Order Form, commencing on the date you agree to pay for the
Service by completing the online subscription form, or on the start date of the Order Form. Upon the expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms equal in duration to the Initial Term (or one
year, if the Initial Term is greater than one year) at salesforce.com’s then current fees. Either party may terminate this Agreement or reduce the number of licenses, effective only upon the expiration of the then current License Term, by
notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following term. In the case of free trials, notifications provided through the Service indicating the remaining number of days in the
free trial shall constitute notice of termination. In the event this Agreement is terminated (other than by reason of your breach), salesforce.com will make available to you a file of the Customer Data within 30 days of termination if you so request
at the time of termination. You agree and acknowledge that salesforce.com has no obligation to retain the Customer Data, and may delete such Customer Data, more than 30 days after termination. 
 12. Termination for Cause 
 Any breach of your payment obligations or
unauthorized use of the Salesforce.com Technology or Service will be deemed a material breach of this Agreement. Salesforce.com, in its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to
comply with this Agreement. In addition, salesforce.com may terminate a free account at any time in its sole discretion. You agree and acknowledge that salesforce.com has no obligation to retain the Customer Data, and may delete such Customer Data,
if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within 30 days of notice of such breach. 
 13. Representations & Warranties 
 Each party represents and warrants
that it has the legal power and authority to enter into this Agreement. Salesforce.com represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and
that the Service will perform substantially in accordance with the online salesforce.com help documentation under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false
information to gain access to the Service and that your billing information is correct. 

 14. Mutual Indemnification 
 You shall indemnify and hold salesforce.com, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless
from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) a claim alleging that use of the Customer Data infringes the rights of,
or has caused harm to, a third party; (ii) a claim, which if true, would constitute a violation by you of your representations and warranties; or (iii) a claim arising from the breach by you or your Users of this Agreement, provided in any
such case that salesforce.com (a) gives written notice of the claim promptly to you; (b) gives you sole control of the defense and settlement of the claim (provided that you may not settle or defend any claim unless you unconditionally
release salesforce.com of all liability and such settlement does not affect salesforce.com’s business or Service); (c) provides to you all available information and assistance; and (d) has not compromised or settled such claim.

 Salesforce.com shall indemnify and hold you and your parent organizations, subsidiaries, affiliates, officers, directors, employees,
attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) a claim alleging that the Service directly
infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party; (ii) a claim, which if true, would constitute a violation by salesforce.com of its representations or warranties; or (iii) a claim
arising from breach of this Agreement by salesforce.com; provided that you (a) promptly give written notice of the claim to salesforce.com; (b) give salesforce.com sole control of the defense and settlement of the claim (provided that
salesforce.com may not settle or defend any claim unless it unconditionally releases you of all liability); (c) provide to salesforce.com all available information and assistance; and (d) have not compromised or settled such claim.
Salesforce.com shall have no indemnification obligation, and you shall indemnify salesforce.com pursuant to this Agreement, for claims arising from any infringement arising from the combination of the Service with any of your products, service,
hardware or business process(s). 
 15. Disclaimer of Warranties 
 SALESFORCE.COM AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE
OR ANY CONTENT. SALESFORCE.COM AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA,
(B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE
WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS
PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY SALESFORCE.COM AND ITS LICENSORS. 
 16. Internet Delays 
 SALESFORCE.COM’S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER
PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. SALESFORCE.COM IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. 
 17. Limitation of Liability 
 IN NO EVENT SHALL EITHER PARTY’S AGGREGATE
LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY
INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING
BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING
SOUGHT OR SUCH PARTY’S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
 18. Additional Rights

 Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental,
consequential or certain other types of damages, so the exclusions set forth above may not apply to you. 

 19. Local Laws and Export Control 
 This site provides services and uses software and technology that may be subject to United States export controls administered by the U.S. Department of Commerce, the United States Department of
Treasury Office of Foreign Assets Control, and other U.S. agencies and the export control regulations of Switzerland and the European Union. The user of this site (“User”) acknowledges and agrees that the site shall not be used, and none
of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States, Switzerland and/or the European Union maintains an embargo (collectively, “Embargoed
Countries”), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders (collectively,
“Designated Nationals”). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or
resident of an Embargoed Country or Designated National. You agree to comply strictly with all U.S., Swiss and European Union export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. 
 This site may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts
730-774 and Council Regulation (EC) No. 1334/2000 
 Salesforce.com and its licensors make no representation that the Service is
appropriate or available for use in other locations. If you use the Service from outside the United States of America, Switzerland and/or the European Union, you are solely responsible for compliance with all applicable laws, including without
limitation export and import regulations of other countries. Any diversion of the Content contrary to United States, Swiss or European Union (including European Union Member States) law is prohibited. None of the Content, nor any information
acquired through the use of the Service, is or will be used for nuclear activities, chemical or biological weapons, or missile projects, unless specifically authorized by the United States government or appropriate European body for such purposes.

 20. Notice 
 Salesforce.com may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in salesforce.com’s account information, or by written communication sent by first class mail or pre-paid post
to your address on record in salesforce.com’s account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending
(if sent by email). You may give notice to salesforce.com (such notice shall be deemed given when received by salesforce.com) at any time by any of the following: letter sent by confirmed facsimile to salesforce.com at the following fax numbers
(whichever is appropriate): (415) 901-7040 (for U.S. Customers) or +353 1 2723501 (for Non-U.S./Japan Customers); letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to salesforce.com at the
following addresses (whichever is appropriate): Salesforce.com, inc., The Landmark @ One Market, Suite 300, San Francisco, CA 94105; or, salesforce.com Sàrl, Ch. De la Dent d’Oche, CH1024 Ecublens, Switzerland, in either case, addressed
to the attention of: Chief Financial Officer. 
 21. Modification to Terms 
 Salesforce.com reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this
Agreement on the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes. 
 22. Assignment; Change in Control 
 This Agreement may not be assigned by you
without the prior written approval of salesforce.com but may be assigned without your consent by salesforce.com to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in
violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of salesforce.com directly or indirectly owning or controlling 50% or more of you shall entitle
salesforce.com to terminate this Agreement for cause immediately upon written notice. 
 23. General 
 With respect to U.S. Customers, this Agreement shall be governed by California law and controlling United States federal law, without regard to the choice
or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal
courts located in San Francisco, California. With respect to Non-U.S./Japan Customers, this Agreement shall be governed by the laws of Switzerland, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes,
actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the courts of Switzerland. Unless otherwise provided by salesforce.com in its discretion,
Japanese Customers shall be governed by the Japanese language version of this Agreement accessible through http://www.salesforce.com/jp/. No text or information set forth on any other purchase order, preprinted form or document (other than an Order
Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as
nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and
salesforce.com as a result of this agreement or use of the Service. The failure of salesforce.com to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by
salesforce.com in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and salesforce.com and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or
oral, between the parties regarding the subject matter contained herein. 

 24. Definitions 
 As used in this Agreement and in any Order Forms now or hereafter associated herewith: “Agreement” means these online terms of use, any Order Forms, whether written or submitted online via the Online Order
Center, and any materials available on the salesforce.com website specifically incorporated by reference herein, as such materials, including the terms of this Agreement, may be updated by salesforce.com from time to time in its sole discretion;
“Content” means the audio and visual information, documents, software, products and services contained or made available to you in the course of using the Service; “Customer Data” means any data, information or material provided
or submitted by you to the Service in the course of using the Service; “Effective Date” means the earlier of either the date this Agreement is accepted by selecting the “I Accept” option presented on the screen after this
Agreement is displayed or the date you begin using the Service; “Initial Term” means the initial period during which you are obligated to pay for the Service equal to the billing frequency selected by you during the subscription process
(e.g., if the billing frequency is quarterly, the Initial Term is the first quarter); “Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade
names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world; “License
Administrator(s)” means those Users designated by you who are authorized to purchase licenses online using the Online Order Center or by executing written Order Forms and to create User accounts and otherwise administer your use of the Service;
“License Term(s)” means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s); “Order Form(s)” means the form evidencing the initial subscription for the Service and
any subsequent order forms submitted online or in written form, specifying, among other things, the number of licenses and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties,
each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail); “Online
Order Center” means salesforce.com’s online application that allows the License Administrator designated by you to, among other things, add additional Users to the Service; “salesforce.com” means collectively salesforce.com,
inc., a Delaware corporation, having its principal place of business at The Landmark @ One Market, Suite 300, San Francisco, California 94105 and salesforce.com Sàrl, a limited liability company, having its registered office at Ch. de la Dent
d’Oche, CH1024 Ecublens, Switzerland; “Salesforce.com Technology” means all of salesforce.com’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs
and other tangible or intangible technical material or information) made available to you by salesforce.com in providing the Service; “Service(s)” means the specific edition of salesforce.com’s online customer relationship management,
billing, data analysis, or other corporate ERP services identified during the ordering process, developed, operated, and maintained by salesforce.com, accessible via http://www.salesforce.com or another designated web site or IP address, or
ancillary online or offline products and services provided to you by salesforce.com, to which you are being granted access under this Agreement, including the Saleforce.com Technology and the Content; “User(s)” means your employees,
representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by you (or by salesforce.com at your request). 
 Questions or Additional Information: 
 If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to info@salesforce.com or info@emea.salesforce.com (EMEA).Master Services Agreement

 Exhibit 10.29 
 [*****] Indicates text has been omitted from this Exhibit pursuant to a confidential treatment request and has been filed separately with the Securities and Exchange Commission. 
 MASTER SERVICES AGREEMENT 
 THIS MASTER SERVICES AGREEMENT (“Agreement”) is made effective as of the last date of
signature below (the “Effective Date”), by and between SolarWinds.Net, an Oklahoma corporation having its principal place of business at 300 West 6th Street 19th Floor, Austin Texas, 78701 USA (“CLIENT”), and Softserve, Inc., a Delaware
corporation, having its principal place of business at 470 Totten Pond Road, Waltham, Massachusetts 02451-1997 USA (“SOFTSERVE”). 
 Preliminary Statement 
 CLIENT desires to obtain from SOFTSERVE software development and maintenance services and
SOFTSERVE agrees to provide these services for CLIENT, subject to the terms and conditions contained herein. 
 NOW, THEREFORE, in
consideration of the premises and mutual covenants herein contained, CLIENT and SOFTSERVE agree as follows: 
 1. Agreement to Provide
Services. 
 (a) CLIENT hereby retains SOFTSERVE to perform during the term of this Agreement, services to design,
develop, test (QA) and maintain software in accordance with the specifications, a summary of which is described in an Appendix A attached hereto and incorporated herein by this reference (the “Scope of Work). SOFTSERVE agrees to perform
said services in accordance with the Scope of Work, subject to the terms and conditions contained herein. The term of a Scope of Work shall cover the period of time described in the Scope of Work for the performance of all of the work to be
performed hereunder. The term for each Scope of Work shall be contained in the applicable appendix. 
 (b) Concurrent with the
execution and delivery of this Agreement, CLIENT and SOFTSERVE agree to initial the first Scope of Work as set forth in Appendix A (originated by CLIENT), which shall be retained by SOFTSERVE (and a copy thereof shall be retained by CLIENT) and
is incorporated herein by this reference and made a part hereof. 
 (c) In addition and not by way of limitation to the
services described above, SOFTSERVE shall: (i) develop Client’s products and maintain them in accordance with specifications and approved coding conventions from time to time provided by CLIENT to SOFTSERVE; (ii) keep CLIENT informed
about on-going activities and deliveries; (iii) no later than each Tuesday during the term, send to Client a weekly status report containing a description of all activities completed during the prior week and a description of the time expended
by SOFTSERVE in connection with such services; and (iv) provide a weekly delivery of source code, together with a script that can be run to prove that all code can actually be compiled and properly executed. 

 (d) To the extent that a Scope of Work requires SOFTSERVE to provide any Deliverables to
CLIENT, SOFTSERVE shall deliver to CLIENT the Deliverables in accordance with the SCOPE OF WORK and any acceptance process described in such Scope of Work. If the Scope of Work does not contain an acceptance procedure, then the following acceptance
procedure in this Section will apply: Upon delivery of a Deliverable to CLIENT in accordance with a SCOPE OF WORK, CLIENT shall have 30 days (unless both parties mutually agree to an extension of this time to facilitate longer acceptance testing,
approval of such extension of time not to be unreasonably withheld) to either accept or reject a Deliverable. If CLIENT accepts the Deliverable, CLIENT shall provide a written acceptance of such Deliverable to SOFTSERVE. If CLIENT rejects the
Deliverable, CLIENT shall provide, at the time of rejection, a written statement to SOFTSERVE that identifies in reasonable detail the deficiencies of such Deliverable. If CLIENT provides SOFTSERVE a notice of rejection for any Deliverable,
SOFTSERVE shall modify such rejected Deliverable to correct the relevant deficiencies set forth in CLIENT’s written notice of rejection and shall redeliver such Deliverable to CLIENT within ten (10) business days after SOFTSERVE’s
receipt of such notice of rejection, unless otherwise agreed in writing by the parties. Thereafter, the parties shall repeat the process set forth in this Section until SOFTSERVE’s receipt of CLIENT’s written acceptance of such corrected
Deliverable (each such CLIENT’s written acceptance of each Deliverable referred to as “Deliverable Acceptance”). 
 2.
Changes to Specifications. (a) Material changes to requirements contained in the Scope of Work that occur during the term shall be estimated separately. Any new requirements to specifications and changes to the costs thereof
contained in the Scope of Work shall require the signatures of the authorized representative of the parties hereto prior to commencement of services relating thereto. 
 (b) A separate estimate and approval process shall not be required when the Client and SOFTSERVE reasonably agree that new functionality
replaces previously defined functionality (not yet implemented) and the changes will not adversely impact delivery schedules. 
 (c) Either party may request changes to a Scope of Work by preparing and submitting a written proposal (“Change Authorization”), which sets forth any modifications needed to complete the applicable Scope of Work, including changes
to the specifications, charges, assumptions, scope, scheduling or other terms. An executed Change Authorization or other written agreement approved and signed by both parties is the only means of modifying a Scope of Work. When both parties sign the
Change Authorization, the change will become a part of the Scope of Work as of the date of the last signature. The most recent Change Authorization will modify and take precedence over any inconsistent terms of either the Scope of Work or any
previous Change Authorizations. Neither party is obligated to execute a Change Authorization but both parties agree to use reasonable commercial efforts to address and resolve any requests for Change Authorizations. 
 (d) In particular, if CLIENT seeks to make a Change Authorization to (i) amend, modify or change the services and/or deliverables
specified in a Scope of Work or (ii) change the way such services are billed pursuant to a Scope of Work (i.e. Time and Material, or Fixed Price basis), CLIENT will pursue a Change Authorization subject to compliance with the following
procedures: 
 (i) Submission of Request. CLIENT will submit all Change Authorization Requests in writing to SOFTSERVE
(hereinafter “Change Request”). 
  

			
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 (ii) SOFTSERVE Response. SOFTSERVE will evaluate each Change Request within ten
(10) business days following SOFTSERVE’s receipt of the Change Request. If SOFTSERVE determines in good faith based on its commercially reasonable judgment that it cannot accept the Change Request, SOFTSERVE will provide a written response
to CLIENT within ten (10) business days of such determination. If SOFTSERVE determines in good faith based on its commercially reasonable judgment that CLIENT’S Change Request is acceptable, SOFTSERVE will provide CLIENT a written Change
Authorization Request Proposal (“Change Request Proposal”) in the form of either an addendum to the related Scope of Work and/or a new Scope of Work, as appropriate. The Change Request Proposal will include, but not be limited to, a
statement of the availability of SOFTSERVE’s personnel and resources and the cost and schedule impact, if any. If CLIENT elects to authorize SOFTSERVE’s Change Request Proposal, CLIENT will, as soon as possible, but not later than ten
(10) business days after receipt of the Change Request Proposal, return a duly signed copy of the Change Request Proposal to SOFTSERVE. Change Request Proposal evaluation and drafting time will be charged/billed by SOFTSERVE upon the same rates
and terms as are in effect under the current/applicable Scope of Work (and any Appendix thereto) to which the Change Request Proposal shall apply 
 (iii) Performance. Upon receipt of the signed original unaltered Change Request Proposal, SOFTSERVE will commence performance in accordance with such Change Request Proposal, which will be deemed to be an addendum to
the related Scope of Work and/or a new Scope of Work, as the case may be. 
 3. Pricing and Payment Terms.
(a) Subject to the terms and provisions contained herein, CLIENT agrees to pay SOFTSERVE at the rate determined for each Scope of Work, as contained in the applicable Appendix. 
 (b) The rate described in the immediately preceding paragraph does not include any expenses for development tools exceeding
US$[*****] per developer or other software required by projects described in the Scope of Work. It is anticipated that there will be an extra charge for special hardware needed for a project, and any such additional costs will be discussed
and negotiated in advance for every specific case and will not be owed by CLIENT unless approved in writing by CLIENT prior to the expenditure being incurred. 
 (c) As activities under the Scope of Work are completed, SOFTSERVE shall bill CLIENT on the first of each month. Payment for all such
non-disputed billings shall be due and payable within thirty (30) days after the invoice is received. If all or any part of an undisputed billing is not paid within thirty (30) days after the invoice is received, SOFTSERVE will provide
CLIENT with written notice of such failure; then if the undisputed billing is not paid within fifteen (15) days of receipt of such notice, Softserve shall have the right to terminate the Agreement. Notwithstanding the foregoing, SOFTSERVE will
deliver to CLIENT all work for which CLIENT has paid SOFTSERVE. 
  

			
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 (d) Whenever Client disputes an invoice, Client shall deliver notice to SOFTSERVE within
thirty (30) days after receipt of an invoice of the reason(s) why payment of said invoice is in dispute. Said notice shall include sufficient detail as to provide SOFTSERVE with all information required to mitigate against any loss that may
result to CLIENT or SOFTSERVE. In the event only part of an invoice is in dispute, CLIENT shall pay the remainder of the undisputed or contested invoice in accordance with the payment terms described hereinabove. Upon resolution of any disputed
invoice, CLIENT shall pay the amount agreed to by the parties within five (5) business days after resolution of the disputed or contested invoice (but in no event is such payment due earlier than as otherwise required hereunder for any invoiced
amount). 
 (e) All fees are exclusive of all state and local sales or equivalent taxes now in force or enacted in the future.
CLIENT agrees to pay or reimburse SOFTSERVE for all federal, state, dominion, provincial or local sales and value added taxes arising out of this Agreement or the transaction contemplated by this Agreement in any jurisdiction. If such taxes are
applicable, and if paid by SOFTSERVE, CLIENT will be invoiced as a separate line item on the invoice for those amount(s) that SOFTSERVE may be required to pay. If a certificate of exemption or similar document is to be provided by CLIENT in order to
exempt the sale from tax liability, CLIENT will obtain and provide an acceptable certificate to SOFTSERVE and the taxing authority. Each party shall be responsible for payment of all income or equivalent taxes based upon that party’s net
income. 
 4. Proprietary Rights. (a) SOFTSERVE acknowledges CLIENT’S ownership to intellectual property rights and
to all proprietary software products used in connection with the fulfillment of this Agreement, including related documentation, reports and software as well as all related materials and confidential customer information. 
 (b) The software program developed hereunder, its source code and any other material which constitutes part of its design and which may be
necessary for its future development, developed hereunder shall constitute a work made for hire within the meaning of Title 17 of the United States Code and shall be owned by CLIENT. 
 (c) Ownership of all subsequently developed enhancements including intellectual property rights generated by CLIENT in or with respect to
software in the course of or arising from this Agreement shall vest in CLIENT. Each party shall do acts and things as the other party may reasonably require for the purpose of preserving or perfecting such intellectual property rights and title
therein. 
 (d) SOFTSERVE shall notify CLIENT of any infringement or unauthorized use of any software and software derivative
product owned by CLIENT of which it becomes aware, and shall cooperate fully to take all actions necessary to terminate such infringing or unauthorized use. 
 (e) SOFTSERVE has developed certain software products independent of this Agreement, together with all rights, know-how, processes, data,
compositions, applications, technology, inventions, programs, code, materials, improvements, variations, trade secrets, trademarks and service marks relating to the software products whether now owned or developed in the future by SOFTSERVE
(“Software Products”), that enable SOFTSERVE to more efficiently 

  

			
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provide the services described herein and comparable services in the software development markets. It is the intention of the parties hereto that SOFTSERVE
retain all right, title and interest in and to the Software Products and intellectual property embodied therein and, to the extent SOFTSERVE believes it may need to incorporate some or all of the Software Products into any deliverable, SOFTSERVE
shall notify CLIENT prior to incorporating any Software Products. 
 5. Term and Termination 
 (a) Term. This Agreement will become effective as of the Effective Date and will remain in effect until all services have been
completed or terminated as provided herein. 
 (b) Termination. 
 (i) CLIENT may terminate this Agreement by providing SOFTSERVE with at least sixty (60) days written notice. SOFTSERVE may terminate
this Agreement on sixty (60) days written notice provided that no Scope of Work is then in effect. 
 (ii) Either party
may terminate this Agreement and/or a Scope of Work, immediately upon notice to the other party, if the other party breaches any material obligation under this Agreement, and such party fails to cure the breach to the notifying party’s
satisfaction within thirty (30) days after written notice to cure. 
 (c) Effect of Termination. Upon such
termination all rights and duties of the parties toward each other shall cease except that Client shall be obliged to pay, within thirty (30) days of the effective date of termination, all amounts owing to Softserve for Services completed prior
to the termination date in accordance with the provisions of Section 1 and 3 hereof. 
 6. Confidentiality and
Nondisclosure. SOFTSERVE and CLIENT recognize that all materials provided by CLIENT and SOFTSERVE to the other shall contain confidential or proprietary information, embody substantial creative efforts or contain valuable trade secrets
(“Confidential Information”). 
 SOFTSERVE and CLIENT agree: 
  

	 	(a)	Not to disclose any Confidential Information, in whole or in part, either directly or indirectly, to any third party without the prior written consent of the other.

  

	 	(b)	To make no commercial use of any Confidential Information, in whole or in part, without the prior written consent of the other. 

  

	 	(c)	Not to assist any third party in making commercial use of any Confidential Information, in whole or in part, without prior written consent of the other. 

  

	 	(d)	To insure that SOFTSERVE and CLIENT employees, agents and subcontractors are all given access to any Confidential Information received from the other party only on a need-to-know
basis for the purpose of this Agreement and shall be made aware of the requirements of confidentiality set forth in this Agreement. 

  

			
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	 	(e)	The obligations set forth in this section shall not apply to the extent that the other party’s Confidential Information is required to be disclosed by law, subpoena, court
order or other governmental authority; provided, however, that the disclosing party shall (i) deliver prompt written notice of such requirement so that the other party may seek a protective order or other appropriate relief; and
(ii) shall disclose only that information required to be disclosed by law, subpoena, court order or other governmental authority. 

 7. Rights in Data and Works. Neither SOFTSERVE nor its personnel shall acquire any rights in confidential information or materials of CLIENT, or the goodwill, trademarks, patents, copyrights or other
proprietary property of Client relating to Client’s business. 
 8. Safeguard of Data. All data provided by CLIENT to
SOFTSERVE, or that is submitted by SOFTSERVE to CLIENT related to CLIENT’S business, pursuant to this Agreement shall be Confidential Information and shall be safeguarded to the extent that SOFTSERVE or CLIENT safeguards data relating to its
own business. Proprietary and/or confidential information does not include any of the following, for which neither SOFTSERVE nor CLIENT shall bear any responsibility for its disclosure, inadvertent or otherwise: 
  

	 	(a)	Information that at the time of disclosure is generally available to the public; 

  

	 	(b)	Information that after disclosure becomes generally available to the public by publication, or otherwise, through no breach of this Agreement; 

  

	 	(c)	Information that was in the possession of SOFTSERVE prior to disclosure by Client, which information was not acquired directly or indirectly from CLIENT; 

 

	 	(d)	Information as may be authorized by CLIENT to be disclosed. 

 9. Trade Secrets. The parties hereto agree to hold in strictest confidence any information and material which is related to either party’s business and is identified as proprietary and confidential by either party in
connection with the transactions contemplated by this Agreement. Each party agrees not to make use of such proprietary and confidential information and material other than in the performance of its obligations under this Agreement. Proprietary and
confidential information includes information related to research, development, pricing, trade secrets, customer lists, salaries or business affairs of the parties to this Agreement. The parties’ obligations of confidentiality under this
Agreement shall survive termination of this Agreement. In the event either party shall breach the terms of this paragraph 9, the other party shall be entitled to seek injunctive relief. 
 10. Independent Contractor. SOFTSERVE’S relationship with Client is that of an independent contractor, and nothing in this Agreement
should be construed to create a partnership, agency, joint venture or employment relationship. 
  

			
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 11. Solicitation of Employees. For the period beginning with the date of this Agreement and
continuing for three years following termination of this Agreement: 
 (a) CLIENT shall not make any offers of employment,
employ, contract or otherwise engage the services of, or solicit business from, or otherwise retain SOFTSERVE’s employees or persons who were employees of SOFTSERVE during the Term. 
 For the meaning of this article 11(a) SOFTSERVE’s employees shall also mean SOFTSERVE’s agents and their employees,
SOFTSERVE’s contractors and their employees. 
 (b) SOFTSERVE shall not make any offers of employment, employ, contract
or otherwise engage the services of, or solicit business from, or otherwise retain CLIENT’S employees or persons who were employees of CLIENT during the Term. 
 12. CLIENT’s Obligations. CLIENT acknowledges that the completion of various parts of the deliverables under this Agreement, Scope of Work, Change Order, etc. may depend on and require CLIENT’s
commitment of certain resources as mutually agreed to by the Parties. Client agrees to provide such resources and to timely complete and fulfill its required actions in order for SOFTSERVE to be able to fully comply with its obligations under this
Agreement unless CLIENT has a commercially reasonable basis for failing to provide the resources. In the event that CLIENT fails to provide such resources, CLIENT may not retain payments as a result of its failure to provide such resources and/or
use such failure as the sole basis for an allegation of breach of contract against Softserve. 
 13. Force Majeure. No
liability shall result from the non-performance of any obligation under this Agreement caused by circumstances beyond the control of the non-performing party including, without limitation, natural catastrophes, extreme weather conditions, fire, war,
strikes, hostilities, civil unrest, governmental interference, and embargoes (collectively, “Force Majeure”) for that period commencing from the time at which notice of the existence of the Force Majeure is given by the non-performing
party and terminating when the Force Majeure has ended or would have ended had the non-performing party taken those steps which it could reasonably have been expected to take to overcome the Force Majeure provided it could be overcome. The Force
Majeure shall automatically extend the period for performing the obligation under this Agreement of the non-performing party. If a Force Majeure continues for more than 3 (three) months, either party may terminate this Agreement as to the Scope of
Work relating to software development not yet delivered. 
 14. Publicity. Neither party will disclose the terms of this
Agreement or issue a public statement or press release about this Agreement without the other party’s prior written consent. 
 15.
Limitation of Liability. Under no circumstances shall SOFTSERVE have any liability for any claim arising from or relating to this Agreement in excess of the amount paid to SOFTSERVE by CLIENT pursuant to this Agreement. The amount paid
does not pertain to those deliverables that have been accepted and approved by CLIENT. Neither party hereto shall have any liability for consequential, incidental, special, or indirect damages (including, without limitation, loss of profit and
business opportunities) regardless of whether the party has been advised, or is aware, of the possibility of such damages. 
  

			
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 16. Loss Mitigation. As a material provision of this Agreement, the parties hereto agree to
act in a manner that will serve to mitigate any and all losses that may be incurred by the other party through the timely communication of any and all issues that may arise during the performance of services under this Agreement. 
 17. Non-Exclusive Engagement. SOFTSERVE reserves the right to offer services of any kind or nature whatsoever to any person or entity as
SOFTSERVE in its sole discretion, deems appropriate. CLIENT acknowledges that this is a non-exclusive agreement, and CLIENT is aware that SOFTSERVE markets its services to other clients. No provision of this Agreement shall be construed as limiting
or prohibiting SOFTSERVE’s performing similar services for any other client. 
 18. Mediation and Arbitration. In the
event of a dispute between the parties arising from or relating to this Agreement, including, without limitation, construction, interpretation, implementation, or enforcement of this Agreement or the performance or breach of any provision in this
Agreement, the parties shall meet and confer in good faith to resolve such dispute. In the event such efforts do not resolve the dispute within fifteen (15) days from the date the dispute arises, either party may demand arbitration by the
American Arbitration Association, before one arbitrator, under its then existing Commercial Arbitration Rules, such arbitration to be final, conclusive, and binding. Judgment on the award rendered by the arbitrator may be entered by any court having
proper jurisdiction. The arbitrator shall base his/her award on the terms of this Agreement, and he/she will follow relevant and applicable law and judicial precedents. The arbitrator shall render the award in writing and, unless both parties agree
otherwise, shall include an explanation of the reasons for his/her award, the findings of fact and conclusions of law upon which his/her award is based. Notwithstanding the foregoing, any party may seek or assert entitlement to injunctive relief or
specific performance in court as an initial matter and shall have no prior obligation to establish in arbitration the entitlement to injunctive relief or specific performance. The arbitration would take place in the State of Delaware. 
 19. Survival. Sections 3, 4, 5c, 6, 7, 11, 14, 15, 17, and 18 through 29 will survive termination of this Agreement. 
 20. Notices. All notices or other communications required or permitted hereunder shall be in writing and shall be sufficiently given if
delivered personally or by overnight courier, addressed as follows: 
  

	 	(a)	If to CLIENT: 

 SolarWinds.Net 

300 West 6th Street 
 19th Floor 
 Austin, Texas 78701 
 USA 
  

			
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	 	(b)	If to SOFTSERVE: 

 Softserve, Inc.

 470 Totten Pond Road 
 Waltham, MA 02451-1997 
 With a copy to: 
 Markian B. Silecky 
 THE SILECKY FIRM 
 89 Headquarters Plaza 
 North Tower, 14th Floor - #1457 
 Morristown, NJ 07960-6834 
 Any party hereto may specify in writing a different address for such purposes by notice to the other party. Notices shall be deemed to have been delivered upon the earlier of actual receipt or the second business day
following the day notice is given by overnight courier. 
 21. Binding Effect. This Agreement shall be binding upon and inure
to the benefit of the parties hereto and their respective successors and assigns. 
 22. Choice of Law. This Agreement shall be
governed by and construed in accordance with the internal laws of the State of Delaware, without regard to any laws of conflicts, and is executed and delivered by the parties hereto in the State of Delaware. 
 23. Severability. If any term or condition of this Agreement should be held invalid in any respect by a court, arbitrator or tribunal of
competent jurisdiction, such invalidity shall not affect the validity of any other term or condition hereof. The parties hereto acknowledge that they would have executed this Agreement with any such invalid term or condition excluded. 
 24. Counterparts. This Agreement may be originally executed and amended or modified by facsimile, by signatures attached to electronic
communications, and in counterparts, each of which shall be deemed an original and all of which when taken together shall constitute one and the same Agreement. 
 25. Entire Agreement. This Agreement supersedes any and all prior agreements between the parties regarding the subject matter hereof. This Agreement may be amended or modified from time to time,
including the amendment or modification of one or more work schedules or change orders to the Scope of Work; provided, however, no amendment, modification or waiver of any provision of this Agreement, including, without limitation, any work schedule
or change order to the Scope of Work, shall be effective unless it is in writing and signed by all parties to this Agreement. 
 26.
Headings. The headings set forth in this Agreement are for convenience only and do not qualify or affect the terms or conditions hereof. 
  

			
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 27. Preliminary Statement. The Preliminary Statement is incorporated herein by this
reference and made a part hereof. 
 28. Attorneys’ Fees. In the event of any dispute hereunder, the prevailing party
shall be entitled to recover, in addition to any and all other remedies, which shall be cumulative, the reasonable attorneys’ fees, expenses, and costs which it incurs as a result thereof. 
 29. Construction. This Agreement shall not be construed more strictly against any party hereto by virtue of the fact that the Agreement may
have been drafted or prepared by such party or its counsel, it being recognized that all of the parties hereto have contributed substantially and materially to its preparation and that this Agreement has been the subject of and is the product of
negotiations between the parties. 
 [Signature Page Follows] 
  

			
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 IN WITNESS WHEREOF, the parties hereto, intending to be legally bound hereby, have executed this
Agreement as the day and year first above written, 
  

									
					
	By:	 	/s/ Douglas G. Hibberd	 		 	By:	 	/s/ Jazas Vezvega

									
					
	 	 	Douglas G. Hibberd	 		 	 	 	Jazas Vezvega
					
	Title:	 	Vice President	 		 	Title:	 	Vice President
					
	Date:	 	10/11/06	 		 	Date:	 	10/12/06

  

			
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 Appendix A 
 (pursuant to the Master Services Agreement executed on 11 October, 2006) 
 Scope of Work:

 Softserve shall develop a test plan for the Orion 8 product release, and then use this plan to conduct testing of each test build of the
Orion 8 product. 
 This project will include the following tasks and deliverables: 
  

	1.	Install the current Orion v7 release and review the documentation 

  

	2.	Create a suite of test cases based upon the Orion v8 Test plan spreadsheet previously provided to SoftServe 

  

	3.	Compare the test cases with the installed Orion v7 documentation and where practical add additional test cases to improve test coverage 

  

	4.	Update the test plan and documents based on the actual Orion v8 release and documentation as soon as it is available 

  

	5.	As test builds of the Orion v8 product are made available, the SoftServe dedicated development team shall install and test each build in accordance with the test plan and log issues
in the SolarWinds issue tracking system. 

 The term of this Scope of Work
will be twelve (12) months, beginning on October 1st 2006 and ending on September 30th 2007. At the end of the then current term of this Scope of Work the term shall automatically continue for an additional term of 12 months, unless either party gives the other 30
days written notice prior to end of the then current term of its intention to terminate the services of SOFTSERVE under this Scope of Work. 
 Rates: 
  

	 	•	 	 US $[*****] per QA Lead per month (approximately 160 hours) 

  

	 	•	 	 US $[*****] per QA Tester per month (approximately 160 hours) 

 In the event SoftServe employees work less than 160 hours per month, billing will be prorated at $[*****] per hour. 
 It is agreed that SoftServe shall provide the CLIENT a dedicated development team consisting of initially 3 members, 1 QA Lead and 2 QA testers. Additional developers who are not members of the dedicated team will be billed at US
$[*****] per hour. 
  

			
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 When travel to a CLIENT location is required, CLIENT will reimburse all reasonable travel related expenses for dedicated
team such as necessary airfare, transportations, travel insurance, visa costs, per diem and lodging. 
 Client should be aware that according to Ukrainian
law, SoftServe employees do not work on the following official Ukrainian holidays: New Year, Christmas, Woman Day, Easter, Workers Day (2 days), Victory Day, Constitution Day, Whitsunday (SoftServe Day), Independence Day. 
 CLIENT will cover one week of paid vacation for every six months worked on the CLIENT project to SoftServe employees that are on the CLIENT development team. 

Overwork: CLIENT and SOFTSERVE understand that due to the nature of services, it may be necessary for SOFTSERVE developers to work overtime on an
occasional basis. The decision to work overtime has to be mutually agreed upon and approved by CLIENT. 
 At mutually agreed upon decision overwork will be
either billed at double rate (prorated hourly rate) or will be compensated by a day off. If Parties agree to a day off remuneration it shall be given on the basis one day off per 4 hours of overwork. 
 “Overwork” means work over 8 hours per day as well as work on weekends (Saturday, Sunday) and holidays. 
 The foregoing is agreed upon as of the 1st of October, 2006. 
  

			
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