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                                                                   EXHIBIT 10.15

                        PROFESSIONAL SERVICES AGREEMENT

This Professional Services Agreement (the "Agreement") is made between Docent,
Inc. ("DI"), and Qwest Communications ("Customer"), and is effective as of the
date of signing by the last party to sign below (the "Effective Date").

  Customer desires to utilize the services and expertise of DI to assist in the
  development of Customer's web-based learning business. DI's Professional
  Services Group is willing to provide such services to Customer under the terms
  and conditions set forth below.

The parties now agree as follows:

1. DEFINITIONS

1.1 Services and Deliverables.  DI shall use commercially reasonable and
    -------------------------
diligent efforts to provide the services ("Services") and the deliverables
("Deliverables") described in Appendix A hereto (the "Statement of Work"), as
amended from time to time by agreement of the parties in accordance with the
provisions of Section 1.4 of this Agreement.

1.2 Manner of Performance.  DI will determine the method, details and means of
    ---------------------
performing the Services and may subcontract or assign the Services or
Deliverables to be provided under this Agreement.

1.3 Schedule.  DI shall use commercially reasonable and diligent efforts to meet
    --------
the time schedule (the "Project Timeline") for delivery of the Deliverables as
set forth in Appendix A.

1.4 Change Request Procedures.  Changes to the Statement of Work shall be made
    -------------------------
only in accordance with the following procedure:

(a) The party requesting a change to the Statement of Work or to the pricing,
terms of payment, or acceptance criteria shall submit a written Change Request
("CR") to the other party in accordance with the provisions of this Section.

(b) If the requesting party is Customer, then DI will respond by written notice
to Customer within ten (10) business days of receipt of the CR, outlining all
impacts of the requested change on the Deliverables, Schedule, and pricing, and
any other conditions upon which DI's willingness to accept the CR may depend
(collectively, "CR Response"). If the requesting party is DI, then the CR will
identify such impacts and conditions as proposed by DI.

(c) Customer shall accept, reject or propose modifications to each such CR or CR
Response given by DI within ten (10) business days of receipt thereof by
Customer. Additional modifications proposed by Customer, as part of such
response will be handled in accordance with the provisions of Section 1.4(a)
above.

(d) An authorized representative of each party must sign each acceptance of a CR
or CR Response before becoming effective as a modification to the Statement of
Work or any other part of this Agreement.

2. CUSTOMER'S DUTIES AND RESPONSIBILITIES

2.1 Data and Information.  Customer shall, in a timely manner and at no charge
    --------------------
to DI, give DI access to all technical data, computer facilities, programs,
files, documentation, test data, sample output, or other information and
resources that are, in DI's reasonable opinion, required by DI for the
performance of the Services. Customer will be responsible for, and assumes the
risk of any problems, delays, losses, claims, or expenses resulting from the
content, accuracy, completeness, and consistency of all such data, materials,
and information supplied by Customer.

2.2 Equipment.  When Services are performed on site at Customer's facility,
    ---------
Customer shall provide, at no charge to DI, such office space, services, and
equipment (such as copiers, fax machines, computers and modems) as DI, in
Docent's reasonable opinion, are required to complete the Deliverables.

2.3 Other.  Other responsibilities of Customer, if any, are set forth in
    -----
Appendix A.

3. ACCEPTANCE OF DELIVERABLES

3.1 If the Statement of Work provides for acceptance criteria for a Deliverable,
upon delivery of such Deliverable to Customer, Customer shall have fifteen (15)
business days to accept or reject the Deliverable by delivering written notice
to DI. Should Customer neither accept nor reject the Deliverable within such
fifteen (15) business days, the Deliverable will be deemed accepted. A written
statement setting forth the defects in the Deliverable found by Customer must
accompany a rejection. Upon receipt of such written notice of the reasons why
the Deliverable was rejected, DI will have fifteen (15) business days to correct
the defects or request additional time to correct such defects, depending on the
severity of the defects, which request shall not be unreasonably denied. DI
shall redeliver the corrected

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Deliverable to Customer, and Customer shall have an additional fifteen (15)
business days to accept or reject the work. The acceptance cycle will continue
until all Deliverables have been accepted. Customer agrees not to unreasonably
withhold acceptance.

4. RELATIONSHIP OF THE PARTIES

4.1 Independent Contractors.  Each party will be and act as an independent
    -----------------------
contractor and not as an agent or partner of the other party for any purpose
related to this Agreement or the transactions contemplated by this Agreement.
Neither party by virtue of this Agreement will have any right, power, or
authority to act or create any obligation, expressed or implied, on behalf of
the other party.

4.2 Contact Person.  Each party will appoint in writing an employee or agent of
    --------------
such party to act as the "Contact Person" for all communication between the
parties related to the Deliverables. The Contact Persons will be responsible for
monitoring the status of the Deliverables and will schedule regular meetings
with both technical and management personnel of each party to review the same.
Either party may change its Contact Person upon written notice to the other.

4.3 No Solicitation.  Neither party will hire or attempt to hire either directly
    ---------------
or indirectly any employees of the other party during the term of this Agreement
and for a period of twelve (12) months thereafter, without the prior written
consent of the other party.

5. FEES AND PAYMENTS

5.1 Fees.  Customer shall pay DI for the Deliverables as detailed in Appendix A.
    ----
Such compensation shall be payable on the schedule set forth therein. All
payments for fees and expenses are due net 30 days after the date of invoice,
unless Customer and DI have made other arrangements in advance in writing.
Customer shall pay for all third-party products, if any, in full upon the
ordering by DI of such products, or, if such products are already in DI's
possession, upon the delivery of such products to Customer. DI will invoice and
Customer will pay the costs incurred by DI in the acquisition of the third-party
product.

5.2 Expenses.  Customer shall reimburse DI for all reasonable travel and other
    --------
expenses incurred by DI in providing the Deliverables. Such expenses shall be in
accordance with Docent's Travel Guidelines.

5.3 Taxes.  Customer shall pay or reimburse any and all federal, state or local
    -----
sales, use, excise or other taxes arising from or related to this Agreement
(other than taxes based on DI's net income).

5.4 Invoices.  Services will commence as soon as practical following DI's
    --------
receipt and acceptance of a signed copy of this Agreement and a purchase order
or other written authorization of the Services and Deliverables. If Customer's
procedures allow payment of invoices without a purchase order, Customer shall
provide a letter stating that fact to DI. Notwithstanding the foregoing, no
terms, provisions or conditions of any purchase order or other business form or
written authorization used by Customer shall have any effect on the rights,
duties or obligations of the parties under, or otherwise modify, this Agreement,
other than to state the volume or timing of Services or Deliverables, regardless
of any failure of DI to object to such terms, provisions or conditions.

6. PROPERTY RIGHTS AND CONFIDENTIALITY.

6.1 Inventions.  Except as otherwise provided in Appendix A, all software
    ----------
programs, source and object codes, specifications, designs, processes,
techniques, concepts, improvements, discoveries, ideas, and inventions, whether
or not patentable, used, made or arising in connection with the Services or the
Deliverables (collectively "Inventions") and all patents, copyrights, trade
secrets and other intellectual property rights related thereto, will be the sole
and exclusive property of DI. DI agrees that it will not license or deliver to
any other person or entity any custom software code sequences containing
Customer's Confidential Information and will protect such Confidential
Information pursuant to Section 6.4 of this Agreement. Nothing contained in this
Agreement shall be construed as conferring by implication, estoppel or otherwise
upon Customer any license or other right, title, or interest in or to the
Inventions and/or the intellectual property related thereto except to the extent
that an Invention is a Deliverable, in which case it shall be licensed solely as
provided in Section 6.3.

6.2 Further Assistance.  Customer agrees to assist DI, at DI's sole cost, as
    ------------------
reasonably requested to assign, evidence, perfect, register and enforce DI's
rights in and ownership of all patents, copyrights and other intellectual
property relating to the Inventions in any and all countries, including without
limitation the execution of additional instruments of conveyance and assisting
Docent with applications for patents, copyrights or other intellectual property
registrations.

6.3 Limited License.  DI hereby grants to Customer a #####, ##### license
    ---------------
irrevocable other than in connection with a termination of this Agreement and
without right of sublicense to use the software developed in connection with the
Services ("Developed Software") for internal non-revenue generating purposes and
to provide educational courses to its customers.

6.4 Customer's Content.  Subject to the following limited license grant to DI,
    -------------------
Customer shall retain all rights, title and

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interest in and to the content of its course materials disclosed to Docent
hereunder.

6.4 Confidential Information.
    ------------------------

(a) Definition.  The term "Confidential Information" shall mean any information
    ----------
disclosed by one party to the other in connection with this Agreement which is
in written, graphic, machine readable or other tangible form and is marked
"Confidential", "Proprietary" or in some other manner to indicate its
confidential nature. Confidential Information may also include information that
is disclosed orally, provided that such information is designated as
confidential at the time of disclosure and confirmed in writing as confidential
within thirty (30) days after its oral disclosure. Customer acknowledges and
agrees that all software and documentation created hereunder, including without
limitation, the designs, source code and object code of such software, but
excluding Customer's proprietary procedures or data incorporated into such
software, is the Confidential Information of DI, regardless of whether it is
marked as such.

(b) Obligation.  Each party shall treat as confidential all Confidential
    ----------
Information received from the other party, shall not use such Confidential
Information except as expressly permitted under this Agreement, and shall not
disclose such Confidential Information to any third party without the other
party's prior written consent. Without limiting the foregoing, each party shall
use at least the same degree of care which it uses to prevent the disclosure of
its own confidential information of like importance, but in no event with less
than reasonable care, to prevent the disclosure of Confidential Information
disclosed to it by the other party under this Agreement.

(c) Exceptions.  Notwithstanding the above, the restrictions of this Section 6.4
    ----------
shall not apply to information that: (1) was independently developed by
employees, contractors or other agents of the receiving party without any use of
the Confidential Information of the other party; (2) becomes known to the
receiving party, without restriction, from a source other than the other party
hereto without breach of this Agreement and otherwise not in violation of the
other party's rights; (3) was in the public domain at the time it was disclosed
or has come into the public domain through no act or omission of the receiving
party, its employees, contractors, agents or representatives; or (4) was known
to the receiving party, without restriction, at the time of disclosure. Further,
it shall not be a violation of the obligations of confidentiality se forth in
this Section 6.4 to make a disclosure of confidential information pursuant to
the order or requirement of a court, administrative agency, or other
governmental body; provided, however, that the receiving party shall provide
prompt notice thereof to the other party and shall use its reasonable efforts to
obtain confidential treatment or limit the scope of the disclosure of such
Confidential Information.

(d) Notification.  Each party agrees to notify the other promptly in the event
    ------------
of any breach of its security pursuant to which disclosure or misappropriation
of the other party's Confidential Information might occur. Each party shall,
upon request of the other, take all other reasonable steps necessary to recover
and prevent the misuse or further disclosure of any misappropriated or disclosed
Confidential Information disclosed to or placed in the possession of each party
by virtue of this Agreement.

(e) Remedies.  Unauthorized use by a party of the other party's Confidential
    --------
Information will diminish the value of such information. Therefore, if a party
breaches any of its obligations with respect to confidentiality or unauthorized
use of Confidential Information hereunder, the other party shall be entitled to
equitable relief to protect its interest therein, including but not limited to
injunctive relief, as well as money damages.

7. MAINTENANCE AND SUPPORT

7.1 Maintenance Agreement.  Maintenance and support of Developed Software
    ---------------------
provided under this Agreement, if any, shall be provided as described in
Appendix B.

7.2 Assignment of Duties.  DI may assign its duties of maintenance, support, or
    --------------------
training, if any, to a third party; provided that DI shall remain responsible
for the actions of said third party.

8. LIMITED WARRANTY AND LIMITATION OF LIABILITY

8.1 Service Warranty.  DI warrants that the Services will be performed in a
    ----------------
professional, workmanlike and skillful manner and that the Services and
Deliverables will conform in all material respects to the requirements set forth
in the Statement of Work.

8.2 Limited Software Warranty.  DI warrants, with respect to any Developed
    -------------------------
Software to be delivered, that for a period of thirty (30) days from the date of
Acceptance (the "Warranty Period"), such Developed Software will operate
substantially in accordance with the specifications provided in the Statement of
Work. If, during the Warranty Period, Customer notifies DI (and DI subsequently
confirms) that such Developed Software does not operate substantially in
accordance with such specifications, DI will modify or replace such Developed
Software so that it does operate substantially in accordance with such
specifications. DI shall have no warranty obligations to the extent that any
person other than

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DI has modified any Developed Software unless Customer obtains DI's prior
approval of such modification.

8.3 Warranty Disclaimer.  THE FOREGOING ARE CUSTOMER'S SOLE AND EXCLUSIVE
    -------------------
REMEDIES FOR BREACH OF WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS, IMPLIED
OR STATUTORY REGARDING OR RELATING TO THE DEVELOPED SOFTWARE, ANY RELATED
DOCUMENTATION, DELIVERABLES, SERVICES, OR OTHER MATERIALS FURNISHED OR PROVIDED
TO CUSTOMER UNDER THIS AGREEMENT. DI SPECIFICALLY DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO THE DEVELOPED SOFTWARE, RELATED DOCUMENTATION, DELIVERABLES, SERVICES, OR
OTHER MATERIALS, AND WITH RESPECT TO THE USE OF ANY OF THE FOREGOING.

8.4 Limitation of Liability.  IN NO EVENT WILL DI BE LIABLE FOR ANY LOSS OF
    -----------------------
PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, OR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH OR
ARISING OUT OF THE FURNISHING, PERFORMANCE, OR USE OF THE DEVELOPED SOFTWARE,
RELATED DOCUMENTATION, DELIVERABLES, SERVICES, OR OTHER MATERIALS FURNISHED OR
PROVIDED TO CUSTOMER, WHETHER ALLEGED AS A BREACH OF CONTRACT, OR TORTIOUS
CONDUCT, INCLUDING NEGLIGENCE, OR OTHERWISE, EVEN IF DI HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN ADDITION, DI WILL NOT BE LIABLE FOR ANY DAMAGES
CAUSED BY DELAY IN DELIVERY OR FURNISHING ANY OF THE FOREGOING. DI'S LIABILITY
ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT, IN ANY EVENT, EXCEED THE
FEES PAID BY CUSTOMER TO DI UNDER SECTION 5.1 OF THIS AGREEMENT.

8.5 No Modification of Warranties.  No employee, agent, representative, or
    -----------------------------
affiliate of DI has authority to bind DI to any oral representations or warranty
concerning the Services, Deliverables or Developed Software. Any written
representation or warranty not expressly contained in this Agreement will not be
enforceable.

8.6 No Warranty for Third Party Products.  The foregoing warranties do not apply
    ------------------------------------
to products purchased by DI from third parties. The third party warranties
shall, to the extent permissible, be passed through to Customer.

The foregoing warranties do apply to Services and Deliverables provided by
subcontractors of Dl.

8.7 Pricing Based on Risk Allocation.  The provisions of this Agreement allocate
    --------------------------------
risks under this Agreement between DI and Customer. DI's pricing reflects this
allocation of risk and limitation of liabilities.

9. TERM AND TERMINATION

9.1 Term.  This Agreement will take effect on the Effective Date and will remain
    ----
in effect, unless earlier terminated in accordance with Section 9.2, until all
of the Services have been completed and all of the Deliverables have been
provided.

9.2 Termination.
    -----------

(a) This Agreement may be terminated by DI by written notice to Customer if
Customer (i) fails to pay any amount due DI within fifteen (15) business days
after DI gives written notice of such non-payment, or (ii) commits a material
non-monetary breach of this Agreement, which breach is not cured within fifteen
(15) business days of such written notice.

(b) Customer may terminate this Agreement by written notice to DI if DI commits
a material breach of this Agreement, which breach is not cured within fifteen
(15) business days of such written notice. Failure to meet the Schedule set
forth in Appendix A shall not be deemed a material breach of this Agreement,
unless DI is more than thirty (30) days late in providing Deliverables.

(c) This Agreement may be terminated by either party if the other party (i)
terminates or suspends its business, (ii) becomes insolvent, admits in writing
its inability to pay its debts as they mature, makes an assignment for the
benefit of creditors, or becomes subject to direct control of a trustee,
receiver or similar authority, or (iii) becomes subject to any bankruptcy or
insolvency proceeding under federal or state statutes.

9.3 Effect of Termination.  Termination or expiration of this Agreement shall
    ---------------------
not affect Sections 5, 6, and 8 of this Agreement, all of which will survive
termination of this Agreement regardless of the reason for termination or
expiration.

10. GENERAL PROVISIONS

10.1 Non-Assignability.  Customer may not assign or transfer this Agreement,
     -----------------
directly or indirectly, by operation of law or otherwise, without the prior
written consent of DI. Any such attempted assignment shall be null and void.

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10.2 Governing Law.  This Agreement will be interpreted and construed in
     -------------
accordance with the laws of the State of California, without regard to conflict
of laws principles.

3.2 Arbitration.  Any dispute or claim arising out of or in connection with this
    -----------
Agreement will be finally settled by binding arbitration in Santa Clara County,
California, under the Commercial Arbitration Rules of the American Arbitration
Association (AAA) by three (3) arbitrators appointed in accordance with such
rules. Judgment on the award rendered by the arbitrators may be entered in any
court having jurisdiction thereof. Notwithstanding the foregoing, the parties
may apply to any court of competent jurisdiction for injunctive relief, as
necessary, without breach of this arbitration provision.

10.3 Entire Agreement.  This Agreement, including any Attachments, which are
     ----------------
hereby incorporated herein by reference, is the entire agreement of the parties
and supersedes any prior agreements between them with respect to the
Deliverables. No modification of or amendment to this Agreement, nor any waiver
of any rights under this Agreement, shall be effective unless in writing signed
by an authorized representative of each party.

10.4 Notices.  All notices required or permitted under this Agreement will be in
     -------
writing and will be deemed given (a) when delivered personally; (b) when sent by
confirmed telex or facsimile; (c) five (5) business days after having been sent
by registered or certified mail, return receipt requested, postage prepaid; or
(d) one (1) business day after deposit with a commercial overnight carrier
specifying next day delivery, with written verification of receipt. All
communications will be sent to the address set forth below or to such other
address as may be designated by a party giving written notice to the other party
pursuant to this Section 10.4.

10.5 Partial Invalidity.  In the event that any provision of this Agreement
     ------------------
shall be held to be unenforceable, such provision shall in good faith be
renegotiated to be enforceable and shall reflect as closely as possible the
intent of the original provision of this Agreement. Such negotiations shall not
affect the enforceability of the remainder of the Agreement.

10.6 Force Majeure.  Nonperformance of either party, except for the making of
     -------------
payments, shall be excused to the extent that performance is rendered impossible
by strike, fire, flood, earthquake, governmental acts or orders or restrictions,
failure of supplies, or any other reason when failure to perform is beyond the
control and not caused by the negligence of the nonperforming party.

10.7 Counterparts.  This Agreement may be executed in two or more counterparts,
     ------------
each of which will be deemed an original and all of which together will
constitute one instrument.

10.8 Attorney's Fees.  If either party commences any action or proceeding
     ---------------
against the other party to enforce this Agreement, the prevailing party in such
action or proceeding shall be entitled to recover from the other party
reasonable attorney's fees and all other costs and expenses incurred by such
party in connection with such action or proceeding and in connection with
enforcing any judgment or order thereby obtained.

10.9 Press Releases and Marketing Collateral.  Customer agrees to grant DI
     ---------------------------------------
permission to publish articles, brochures, press releases, and other marketing
collateral describing the project, deliverables, Customer name and profile upon
completion of the project. DI agrees to provide Customer the opportunity to
review the collateral prior to general release. The parties agree these
materials will not disclose information, which either party may describe as
confidential and such review will be performed in an expeditious manner so that
DI's intent of marketing the Deliverables to other Customers is not prohibited.

IN WITNESS WHEREOF the parties have caused their duly authorized representatives
to execute this Professional Services Agreement as of the Effective Date.

DOCENT, INC.                                QWEST COMMUNICATIONS

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By:    /s/ Dave Ellett                           By:     #####
   ------------------------------                   ----------------------------
Name:  Dave Ellett                               Name:   #####
     -----------------------------                    --------------------------
Title: President / CEO                           Title:  #####
      ----------------------------                     -------------------------
Date:  6-29-00                                   Date:   6-27-00
     -----------------------------                    --------------------------

Address for Notice:                              Address for Notice:

     2444 Charleston Road                        -------------------------------
     Mountain View, California 94043-1622        -------------------------------
     U.S.A.                                      -------------------------------

     Attn: Contracts Manager                     Attn:
     Fax:  (650) 962-9411                             --------------------------
                                                 Fax:
                                                     ---------------------------

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                                  APPENDIX A

                               STATEMENT OF WORK

Term:  #####,

Rate:  $#####,

Cost:  #####,

Statement of Work

General Description
-------------------

Qwest Communications has requested the assistance of Docent Professional
Services to develop strategy related to the implementation of a Learning
Management System and related technology.

Details of services to be provided
----------------------------------

Initial Discovery

Docent Professional Services will provide a consultant to meet the Qwest staff
at a Qwest site in the Denver area #####. Qwest has stated they have existing
documentation related to this effort and will share that with the consultant.
The consultant will record the needs and goals for follow up documentation to be
provided to Qwest in the format used in normal practice within the Docent
Professional Services organization.

A one day Meeting is scheduled for Thursday, 5/25/00, at a location to be
determined by Qwest. #####. It is anticipated that Docent will require an
estimated #####of time to provide deliverables, for a total engagement of #####,
but these services are being provided on a time and material basis.

Terms and conditions
#####

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                                                                   EXHIBIT 10.16

                      LICENCE AND CO-MARKETING AGREEMENT

THIS AGREEMENT ("Agreement") is entered into as of the 26/th/ day of May, 2000
("Effective Date") by and between Docent Netherlands B.V. whose principal place
of business is at Planetenbaan 100, 3606 AK Maarssenbroek, The Netherlands
("Docent") and FT Knowledge Limited, a company registered in England and Wales
under number 2970324, with its registered office at Number One Southwark Bridge,
London SE1 9HL ("FTK") (Docent and FTK may be referred to individually as a
"Party," or collectively as the "Parties").

WHEREAS:

A     Docent has developed software programs and technology enabling a World
      Wide Web distributed learning system for use by organisations to
      facilitate course management, information exchange, personal information
      management, campus portal, assessment, management and electronic commerce.
      FTK is one of the world's leading providers of business education and
      management development and specialises in providing courses and learning
      resources that are highly relevant to the needs of the business and those
      people who work within it.

B     FTK desires to licence certain of Docent's software programs and
      technology and purchase certain services related thereto to make FTK's
      courses and learning resources available through the World Wide Web to its
      corporate customers, and to their customers.

C     Each Party also desires to co-operate in marketing the other Party's
      products and services and referring potential customers to the other
      Party.

NOW, THEREFORE, in consideration of the promises and mutual covenants herein,
the Parties agree as follows:

1.    DEFINITIONS.

      "Affiliate"                        shall mean:
                                         (1) with respect to FTK, any other
                                         entity from time to time within the
                                         operational control of FTK, and (a)
                                         which is within the Pearson Group,
                                         whether directly or indirectly, through
                                         one or more intermediaries, including
                                         but not limited to FT Knowledge Inc.,
                                         FT Knowledge LLC, New York Institute of
                                         Finance Inc., and NYIF (Holdings) LDC;
                                         or (b) in respect of which FTK, FT
                                         Knowledge Inc., FT Knowledge LLC, New
                                         York Institute of Finance Inc. or NYIF
                                         (Holdings) LDC owns more than 50% of
                                         the equity or other ownership interest
                                         of the entity; or (c) the principal
                                         business activity of which is the
                                         providing of courses and learning
                                         resources relating to business
                                         education and management development;
                                         and
                                         (2) with respect to Docent, any
                                         company within the direct or indirect
                                         ownership of the ultimate parent
                                         company of Docent.

                                         For the avoidance of doubt, all rights
                                         and benefits accruing to an Affiliate
                                         under this Agreement shall cease
                                         immediately upon such Affiliate ceasing
                                         to be an Affiliate.

      "Confidential Information"         shall mean any non-public information
                                         about a Party, including, without
                                         limitation, the Party's business,
                                         vendors, customers, products, services,
                                         employees, finances, costs, expenses,
                                         financial or competitive condition,
                                         policies and practices.

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      "Corrections"                      shall mean changes (e.g., fixes,
                                         workarounds and other modifications)
                                         made by or for Docent that correct
                                         Software Errors in the Software,
                                         provided in temporary form such as a
                                         patch, and later issued in the
                                         permanent form of an Update.

      "Docent Marks"                     shall mean the trademarks, service
                                         marks, or logos of Docent as Docent may
                                         designate from time to time.

      "Docent Services"                  shall mean such services as may be
                                         offered by Docent to its customers from
                                         time to time.

      "Documentation"                    shall mean the standard documentation
                                         provided by Docent to its customers and
                                         their users in connection with their
                                         use of the Software, including, but not
                                         limited to, program procedures and
                                         descriptions (but excluding
                                         descriptions of source code and build
                                         procedures for executable code),
                                         procedures for permitted maintenance
                                         and modification, testing data and
                                         similar written material relating to
                                         the design, structure and
                                         implementation of the Software, as well
                                         as help files and user documentation to
                                         allow individual users to use the
                                         Software.

      "Error Report"                     shall mean the document created by
                                         Docent in performing the Support and
                                         Maintenance Services when FTK reports a
                                         Software Error.

      "FTK Corporate Customer"           means any customer of FTK or its
                                         Affiliates which is a corporation or
                                         other legal entity (not being a natural
                                         person) and which is granted a licence
                                         by Docent to host a copy of the
                                         Software within that customer's
                                         firewalls for use only with courses and
                                         products supplied by FTK or its
                                         Affiliates;

      "FTK Enhancement"                  shall mean any customisation of the
                                         Software produced at FTK's request by
                                         Docent and which is neither an Update
                                         nor an Upgrade.

      "FTK Marks"                        shall mean the trademarks, service
                                         marks, or logos of FTK or its
                                         Affiliates as FTK may designate from
                                         time to time.

      "FTK Named User"                   means a Named User who is registered on
                                         a copy of the Software which is hosted
                                         by or on behalf of FTK or its
                                         Affiliates. This shall not include
                                         Named Users who are registered on a
                                         copy of the Software which is hosted
                                         other than by or on behalf of FTK or
                                         its Affiliates.

      "FTK Product"                      shall mean those products or courses
                                         supplied by FTK or its Affiliates as
                                         are set out in Schedule 1 from time to
                                         time, which Schedule 1 may be amended
                                         by FTK upon written notice to Docent
                                         should FTK wish to remove some or all
                                         titles from, or add additional titles
                                         to, the scope of this Agreement.

      "General Corporate Customer"       means any corporation or other legal
                                         entity (not being a natural person)
                                         which is granted a licence by Docent to
                                         host a copy of the Software within that
                                         customer's firewalls for use

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                                       2
<PAGE>

                                         with any courses and products (i.e. a
                                         General Corporate Customer shall not be
                                         restricted to using its copy of the
                                         Software only with courses and products
                                         supplied by FTK or its Affiliates).

      "Intellectual Property Rights"     shall mean all intellectual property
                                         rights worldwide arising under
                                         statutory or common law, whether or not
                                         perfected, including, without
                                         limitation, all (i) patents and patent
                                         applications owned or licensed by
                                         either Party; (ii) rights associated
                                         with works of authorship (including,
                                         without limitation, copyrights,
                                         computer programs, underlying code,
                                         user interfaces, databases and
                                         documentation therefor); (iii)
                                         trademarks, service marks, logos, brand
                                         names and trade dress; and (iv) any
                                         other proprietary rights relating to
                                         intangible property.

      "Licence"                          shall mean the licence granted by
                                         Docent to FTK under Clause 2 of this
                                         Agreement.

      "Marketing Materials"              shall mean any advertising, press
                                         releases, publicity, marketing
                                         collateral or similar materials.

      "Named User"                       means a named individual user (being a
                                         natural person) who is registered on
                                         the Software. For the avoidance of
                                         doubt, a registered user who ceases to
                                         be enrolled on any course on the
                                         Software but at a later date enrols on
                                         a new course on the Software, shall be
                                         deemed to be a single Named User (i.e.
                                         when an existing Named User enrols on a
                                         new course s/he shall not be deemed to
                                         be a new Named User). Further, an
                                         individual who is registered on the
                                         Software for more than one course shall
                                         be deemed to be a single Named User.

      "Net Revenues"                     shall mean the #####

      "Pearson Group"                    shall mean any company within the
                                         ultimate ownership or control of
                                         Pearson plc.

      "Referral Fee"                     shall mean #####

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                                       3
<PAGE>

      "Rental Fee"                       shall mean #####

      "Severity Level"                   means the level of severity of a
                                         Software Error, in accordance with the
                                         Severity Level definitions below:

                                         a.  Severity Level 1. Severity Level 1
                                         implies that the Software is completely
                                         not functioning, for example because
                                         the Software has crashed or frozen and
                                         will not restart.

                                         b.  Severity Level 2. Severity Level 2
                                         implies that the Software is failing to
                                         function correctly and is generating a
                                         data corruption condition, possibly
                                         including loss of data or suspect data
                                         integrity.

                                         c.  Severity Level 3. Severity Level 3
                                         implies that the Software is running
                                         but that FTK is unable to use major
                                         portions of the Software capability and
                                         there is no "work - around".

                                         d.  Severity Level 4. Severity Level 4
                                         implies that the Software is operating
                                         close to normal but there is a non-
                                         critical Software Error or a failure in
                                         a major portion of the Software
                                         capability, but a "work -around" is
                                         available.

                                         e.  Severity Level 5. Severity Level 5
                                         implies that there is a cosmetic
                                         problem with the Software.

      "Software"                         shall mean Docent Enterprise version
                                         4.5.

      "Software Error"                   means a reproducible defect or
                                         combination of reproducible defects in
                                         the Software (or any Corrections,
                                         Upgrades, Updates or FTK Enhancements)
                                         that results in a failure of the
                                         Software (or any Corrections, Upgrades,
                                         Updates or FTK Enhancements), when used
                                         in accordance with the Documentation,
                                         to function substantially in accordance
                                         with the Specifications. A reproducible
                                         defect shall mean a defect that Docent
                                         can reproduce using that version of the
                                         Software as delivered by Docent to FTK
                                         hereunder. Software Errors do not
                                         include those errors caused by (i) the
                                         negligence of FTK, (ii) any
                                         modification or alteration of the
                                         Software made by FTK, (iii) operator
                                         error, (iv) use on any system other
                                         than the operating system specified in
                                         the Documentation, (v) accident or
                                         misuse or (vi) failure to load any
                                         Correction, Upgrade or Update as
                                         instructed by Docent.

      "Specifications"                   shall mean the technical specifications
                                         for the Software as set out in the
                                         Documentation.

      "Support and Maintenance Fee"      shall mean #####

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                                       4
<PAGE>

      "Support and Maintenance           shall mean the support and maintenance
      Services"                          services described in Schedule 2.

      "Taxes"                            shall mean any federal, state, local,
                                         or foreign income, gross receipts,
                                         license, payroll, employment, excise,
                                         severance, stamp, occupation, premium,
                                         windfall profits, environmental,
                                         customs duties, capital stock,
                                         franchise, profits, withholding, social
                                         security (or similar), unemployment,
                                         disability, real property, personal
                                         property, sales, use, transfer,
                                         registration, value added, estimated,
                                         or other tax of any kind whatsoever
                                         (including any interest, penalty, or
                                         addition thereto).

      "Updates"                          shall mean any bug fixes, patches, or
                                         other revisions or changes to or
                                         modifications of the Software that are
                                         made generally available to Docent's
                                         customers at no additional charge as a
                                         part of Support and Maintenance
                                         Services, which would typically be
                                         designated by a change in the version
                                         number to the right of the first
                                         decimal point, and does not include
                                         Upgrades.

      "Upgrade"                          means any new releases of, or revisions
                                         or modifications to, the Software which
                                         would typically be designed by a change
                                         in the version number to the left of
                                         the first decimal point, such as those
                                         that provide additional features,
                                         require additional hardware or perform
                                         additional functions not provided or
                                         performed by the Software previously
                                         licensed to FTK; provided that such
                                         Upgrades are made generally available
                                         to Docent's customers at no additional
                                         charge as a part of Support and
                                         Maintenance Services.

      Other terms used in this Agreement are defined in the context in which
      they are used and have the meanings there stated.

2.    LICENCE

2.1   Deliverables. Within fourteen (14) days from the Effective Date, Docent
      ------------
      will deliver to FTK one copy of the Software (plus applicable
      Documentation) to be installed subsequently on to any number of servers of
      FTK's choice.

2.2   Licence Grant. Subject to the provisions of this Agreement, Docent hereby
      -------------
      grants to FTK a ##### licence from the date hereof until 31 December 2003
      for FTK and its Affiliates to:

      (a)  use,
      (b)  enhance and/or modify through the use of any documented or
           undocumented Application Programming Interface (such as, by way of
           example only, Docent "App files"),
      (c)  perform,
      (d)  transmit,
      (e)  display,
      (f)  provide access to FTK Named Users to; and
      (g)  make an unlimited number of copies, as necessary to support FTK Named
           Users, of the Software and any FTK Enhancements, Corrections, Updates
           and/or Upgrades, all for the purpose of providing on-line training to
           third parties.

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<PAGE>

2.3   Docent hereby agrees, at FTK's option, to convert the licence granted
      under clause 2.2 into an indefinite licence with effect from 1 January
      2004. FTK shall be entitled to exercise this option at any time by notice
      in writing to Docent. FTK shall pay Docent the sum of ##### in
      consideration for the conversion of the licence granted under clause 2.2
      into an indefinite licence, such sum to be payable within 30 days after
      the date of receipt of Docent's invoice therefor.

      Notwithstanding the foregoing, any failure by Docent to request or invoice
      FTK for the aforementioned ##### shall not delay, affect or invalidate the
      conversion of the licence granted under clause 2.2 into an indefinite
      licence, provided such notice in writing shall have been delivered to
      Docent.

2.4   The licence granted to FTK and its Affiliates pursuant to clause 2.2 shall
      only apply to copies of the Software which are hosted by or on behalf of
      FTK or its Affiliates. This licence shall not apply to any copy of the
      Software which is hosted other than by or on behalf of FTK or its
      Affiliates. Any FTK Corporate Customer or General Corporate Customer who
      wishes to host the Software within its own firewalls shall be obliged to
      enter a separate licence agreement with Docent in accordance with clause
      3.2.

      Should any customer who does not wish to host the Software within its own
      firewalls request that FTK or its Affiliates host on the Software any
      courses which are supplied by or on behalf of the customer, then FTK shall
      pay to Docent a hosting fee in accordance with Schedule 4, Part A, section
      5.

2.5   Copies.  The licence granted to FTK hereunder shall apply to all copies of
      ------
      the Software created by FTK hereunder, provided that FTK reproduces on any
      copies of the Software, FTK Enhancements, Corrections, Updates and/or
      Upgrades all copyright notices and any other confidential or proprietary
      legends that are on or encoded in the Software.

2.6   Restrictions.  Except in order to allow FTK's Affiliates to exercise the
      ------------
      licence under section 2.2, or as otherwise expressly set forth in this
      Agreement, FTK may not modify, decompile, disassemble, decrypt, extract,
      or otherwise reverse engineer the Software or any part thereof.

2.7   Source Code Escrow.  From one month after the Effective Date, Docent will
      ------------------
      maintain for the period of this Agreement a copy of the source code of the
      latest version from time to time of the Software (including all FTK
      Enhancements, Upgrades and Updates) with National Computer Centre ("NCC").
      FTK shall be entitled to access, use, copy and modify the source code
      pursuant only to the terms and conditions of a separate source code escrow
      agreement among Docent, FTK and NCC, and only if:

      (a)  a Security Level 1 Software Error occurs and remains unresolved for a
           period of 6 weeks, in which event (i) access to the source code shall
           be limited to 3 individuals, each of which shall sign a
           confidentiality agreement; and (ii) the source code shall be released
           to FTK only for the period during which FTK uses it to try to resolve
           such Software Error and shall be destroyed at the end of such period;
           or

      (b)  Docent ceases, or threatens to cease, to operate as a business; or

      (c)  Docent terminates the Support and Maintenance Services in accordance
           with clause 8.2.1; or

      (d)  this Agreement is terminated by FTK for Docent's material breach in
           accordance with clause 8.2.3.

      FTK shall be responsible for all costs associated with the establishment
      and maintenance of a source code account with NCC.

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<PAGE>

2.8   FTK Enhancements.   Should FTK request an FTK Enhancement, FTK shall
      ----------------
      provide Docent with full written details of the proposed FTK Enhancement.
      Within two weeks of receipt of such details, Docent will notify FTK of the
      charges and timescale associated with the proposed FTK Enhancement.

      Docent shall not commence work on a proposed FTK Enhancement unless and
      until it receives written confirmation of acceptance of the proposed
      charges and timescale from FTK.

      On receipt of a request for an FTK Enhancement, Docent will notify FTK if
      it reasonably considers the proposed FTK Enhancement would compete with
      the Software. If Docent does so notify FTK, the parties agree that they
      shall negotiate in good faith to determine a mutually acceptable release
      date for an Update or Upgrade (as the case may be) to include such
      proposed FTK Enhancement. If within 10 working days of the date of FTK's
      request the parties are not able to reach agreement on an acceptable
      release date, Docent shall be obliged to produce the FTK Enhancement.

      Should Docent produce an FTK Enhancement pursuant to this clause 2.8, it
      undertakes not for a period of 4 months after the FTK Enhancement has been
      accepted by FTK to include such FTK Enhancement in an Upgrade or Update,
      or to release such FTK Enhancement to, or make it available to, third
      parties, PROVIDED THAT this 4 month period shall not apply if Docent can
      demonstrate to FTK before it produces the FTK Enhancement that the
      proposed FTK Enhancement was already incorporated in Docent's development
      plans for the next Upgrade or Update and that such Upgrade or Update was
      due to be released no later than 6 months after the date of FTK's request.

3     MARKETING AND SALES OF SOFTWARE AND DOCENT SERVICES BY FTK.

3.1   Marketing.  Subject to the terms and conditions of this Agreement, FTK and
      ---------
      FTK's Affiliates may market and refer the Software, (including any
      Corrections, Upgrades, Updates or FTK Enhancements), and/or Docent
      Services to their potential or existing customers from time to time in
      order to procure orders for the Software (including any Corrections,
      Upgrades, Updates or FTK Enhancements), and/or Docent Services. Any such
      marketing efforts will be consistent with good business ethics. FTK will
      refrain from engaging in any illegal, unfair or deceptive trade practices,
      unethical business practices whatsoever, or making any representations
      inconsistent with specifications provided by Docent with respect to the
      marketing of the Software and/or Docent Services.

3.2   Terms of Sale.  #####.  FTK shall not market or quote for the Software
      -------------
      without making clear to FTK's customers that they must also pay for Docent
      maintenance and support for the period during which they license the
      Docent Software, such maintenance and support to be at #####. FTK and
      FTK's Affiliates shall supply their customers with a copy of Docent's
      standard terms and conditions and shall arrange for these to be executed
      by the customer and forwarded to Docent for execution by Docent. #####.
      Docent may change at any time and without liability, (i) Software or
      Docent Services, (ii) prices, (iii) availability and delivery schedules,
      and (iv) terms and conditions. Docent will endeavour to notify FTK within
      sixty (60) days prior to any such changes.

      3.3  Acceptance.  All orders for Software (including any Corrections,
           ----------
      Upgrades, Updates or FTK Enhancements) or Docent Services procured by FTK
      or its Affiliates are subject to Docent's final acceptance, which
      acceptance shall not be unreasonably withheld or delayed. Docent will use
      its reasonable efforts to promptly approve or reject orders procured by
      FTK or its Affiliates.

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<PAGE>

      If Docent should reject an order procured by FTK or its Affiliates it
      shall at the time of the rejection give FTK written reasons for such
      rejection.

3.4   Invoices and Payment.  FTK shall be responsible for invoicing and
      --------------------
      collecting monies from FTK's customers in respect of purchases of Software
      and Docent Services procured by FTK or its Affiliates. #####. Failure by
      FTK to invoice or collect monies due from customers shall not negate FTK's
      obligation to remit any monies due to Docent from FTK or its Affiliates.

3.5   Marks.  Docent grants FTK and its Affiliates a #####  licence to use the
      -----
      Docent Marks solely in connection with performing its rights and
      obligations under this Agreement. FTK acknowledges that its utilisation of
      the Docent Marks will not create in it, nor will it represent it has any
      right, title or interest in or to such Docent Marks other than the
      licences expressly granted herein. FTK will comply with Docent's standard
      trademark usage guidelines as Docent may provide from time to time. FTK
      and its Affiliates shall be free to inform third parties that they are
      using the Docent Software in respect of FTK and its Affiliates' on-line
      courses, but may not otherwise use Docent's name or identify Docent in any
      capacity, without Docent's prior written permission, not to be
      unreasonably withheld or delayed. FTK will not to do anything contesting
      or impairing the trademark rights of Docent.

3.6   Marketing Materials.  FTK will submit to Docent for Docent's prior written
      -------------------
      approval any Marketing Materials to be used in connection with performing
      its obligations or rights under this Agreement solely so that Docent may
      monitor use of the Docent Marks. Docent will respond to any such request
      for approval within 10 working days. Docent reserves the right to
      disapprove such Marketing Materials if it determines that the Docent Marks
      are improperly used, in which event FTK shall not use such Marketing
      Materials.

3.7   Reserved Rights.  Subject to section 2.8, Docent shall at all times have
      ---------------
      the right to market, sell, lease, license, provide, ship or otherwise
      distribute or perform the Software and/or Docent Services to third
      parties. FTK shall not be entitled to receive any compensation for sales
      of Software and/or Docent Services consummated by Docent unless and except
      to the extent provided herein.

4.    MARKETING AND SALES OF FTK PRODUCT BY DOCENT

4.1   Marketing.  Subject to the terms and conditions of this Agreement, Docent
      ---------
      may market and refer the FTK Product to its potential or existing
      customers from time to time in order to procure orders for such FTK
      Product. Any such marketing effort will be consistent with good business
      ethics. Docent will refrain from engaging in any illegal, unfair or
      deceptive trade practices, unethical business practices whatsoever, or
      making any representations inconsistent with specifications provided by
      FTK with respect to the marketing of the FTK Product.

4.2   Prices and Terms of Sale. Docent shall not market or quote for FTK Product
      ------------------------
      except in accordance with ##### and standard terms and conditions. FTK
      may change at any time and without liability, (i) product or service
      offerings within the FTK Product, (ii) prices, (iii) availability and
      delivery schedules, and (iv) terms and conditions. FTK will endeavour to
      notify Docent within sixty (60) days prior to any such change.

      Docent will forward to FTK any enquiries or orders for FTK Product which
      it may receive.

4.3   Acceptance.  All sales of FTK Product procured by Docent are subject to
      ----------
      FTK's final acceptance, which acceptance shall not be unreasonably
      withheld or delayed. FTK will use all reasonable efforts promptly to
      approve or reject orders procured by Docent. If FTK should reject an order
      procured by Docent it shall at the time of the rejection give Docent
      written reasons for such rejection.

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<PAGE>

4.4  Invoices and Payment.  FTK shall fulfil all orders procured by Docent which
     --------------------
     it accepts, and shall invoice such customers and their payments shall be
     made directly to FTK. FTK shall remit the Referral Fee to Docent in
     accordance with Schedule 4, Part A, Section 4.

4.5  Marks.  FTK grants Docent a ##### licence to use the FTK Marks solely in
     -----
     connection with performing its rights and obligations under this Agreement.
     Docent acknowledges that its utilisation of the FTK Marks will not create
     in it, nor will it represent it has any right, title or interest in or to
     such FTK Marks other than the licenses expressly granted herein. Docent
     will not to do anything contesting or impairing the trademark rights of FTK
     and will comply with FTK's standard trademark usage guidelines as FTK may
     provide from time to time.

     Docent may not use FTK's or FTK's Affiliates names or identify FTK or FTK's
     Affiliates in any capacity, without FTK's prior written permission, not to
     be unreasonably withheld or delayed.

4.6  Marketing Materials.  Docent will submit to FTK for FTK's prior written
     -------------------
     approval any Marketing Materials to be used in connection with performing
     its obligations or rights under this Agreement solely so that FTK may
     monitor use of the FTK Marks. FTK will respond to any such request for
     approval within 10 working days. FTK reserves the right to disapprove such
     Marketing Materials if it determines that the FTK Marks are improperly
     used, in which event Docent shall not use such Marketing Materials.

4.7  FTK Named Users.  Nothing in this Agreement shall entitle Docent to use, or
     ---------------
     permit a third party to access or use, the personal contact details of any
     FTK Named User unless as required by law or the FTK Named User (in which
     such case, subject to FTK's approval).

4.8  Reserved Rights.  Notwithstanding any other provision in this Agreement,
     ---------------
     FTK shall at all times have the right to market, sell, lease, license,
     provide, ship or otherwise distribute the FTK Product to third parties.
     Docent shall not be entitled to receive any compensation for sales of FTK
     Product consummated by FTK unless and except to the extent provided herein.

5.   SUPPORT AND MAINTENANCE

5.1  Support and Maintenance Services.  Docent will perform the Support and
     --------------------------------
     Maintenance Services. FTK shall be responsible for procuring, installing
     and maintaining all equipment, telephone lines, communications interfaces,
     and other hardware necessary to operate the Software, unless Docent agrees
     in writing to undertake any of these responsibilities under a separate
     hosting agreement.

5.2  Additional Services.  Any time services are carried out by Docent in
     -------------------
     diagnosing or fixing problems that are not caused by the Software or are
     not covered by this Agreement such services shall be billable to FTK at
     Docent's then-existing rates.

5.3  Implementation Services.  On request from FTK or its Affiliates, Docent
     -----------------------
     shall provide the necessary services to FTK Corporate Customers to enable
     such customers to install the Software. Such services shall be provided in
     accordance with Docent's standard terms and prices from time to time for
     professional services.

     Docent shall be entitled to use sub-contractors to provide such
     professional services, provided the standard of such professional services
     shall be no lower than if they had been performed by Docent, and further
     provided that Docent shall be responsible for the acts and omissions of
     such sub-contractors.

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                                       9
<PAGE>

6.   PAYMENTS.

6.1  To Docent.  FTK shall make payments to Docent in accordance with #####. If
     ---------
     FTK does not pay Docent any sum when due then Docent may charge FTK daily
     interest on overdue sums at an annualised rate equivalent to ##### above
     the base rate of Barclays Bank plc from time to time from the date when
     payment was due until the date of actual payment of all sums due (including
     interest).

6.2  Taxes.  FTK agrees to pay any sales, use, excise, import or export, value-
     -----
     added or similar tax and interest, as well as any costs associated with the
     collection or withholding thereof, and all government permit fees, license
     fees and customs and similar fees levied on the delivery of the Software to
     FTK by Docent. All payments due under this Agreement shall be made without
     any deduction or withholding, unless such deduction or withholding is
     required by any applicable law of any relevant governmental revenue
     authority then in effect.

6.3  Right of Audit.  By prior arrangement and during FTK's normal business
     --------------
     hours, Docent shall have the right for the sole purpose of ensuring
     compliance with this Agreement, to conduct a reasonable and necessary
     inspection of portions of the books and records of FTK which are solely
     relevant to the amounts payable by FTK hereunder, and/or to the number of
     FTK Named Users who have access to the Software through FTK at any time.
     Such inspections shall be made no more frequently than once in any 12 month
     period, and all information obtained by Docent as a result of such
     inspection shall be deemed to be Confidential Information of FTK.  Any
     audit undertaken shall be conducted at Docent's sole expense, unless the
     payments made by FTK to Docent are determined to have been less than #####
     of the payments actually owed to Docent, in which case FTK will be
     responsible for the payment of the reasonable fees for such inspection. In
     addition, FTK shall immediately remit payment to Docent for the full amount
     of any disclosed shortfalls.  The audit rights set forth herein shall
     continue for one (1) year following the termination or expiry of this
     Agreement for any reason, or for such period as FTK continue to make
     payments to Docent, whichever is longer

7.   [Intentionally omitted]

8.   TERM; TERMINATION.

8.1  Term.  This Agreement shall commence as of the Effective Date and, unless
     ----
     FTK exercises its option under clause 2.3 to convert the Licence granted by
     Docent into an indefinite licence, then this Agreement shall expire on 1
     January 2004.

     Should FTK exercise its option under clause 2.3 to convert the Licence
     granted by Docent into an indefinite licence, then this Agreement shall
     continue until terminated by either party in accordance with the terms
     hereof.

8.2  Termination.
     -----------

     8.2.1  By Docent without cause.  Docent may terminate the Support and
            -----------------------
            Maintenance Services upon no less than 6 months' written notice to
            FTK, such notice period to expire on or at any time after the 10/th/
            anniversary of the Effective Date.

     8.2.2  By FTK without cause.  FTK may terminate this Agreement upon no less
            --------------------
            than 6 months' written notice to Docent, such notice period to
            expire on or at any time after 31 December 2003.

     8.2.3  Material Breach.  Either Party may terminate this Agreement upon
            ---------------
            written notice to the other upon the occurrence of any material
            breach of the other Party's material representations, warranties,
            covenants or other agreements contained herein, which

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       10
<PAGE>

            breach remains uncured for a period of thirty (30) days after
            receipt of a written notice from the non-breaching Party with
            respect to such breach. Late payment will not constitute a material
            breach of this Agreement.

8.3  Survival. Any provision of this Agreement which contemplates performance or
     --------
     observance subsequent to any termination or non-renewal of this Agreement
     (in whole or in part) shall survive any termination of this Agreement (in
     whole or in part, as applicable) and continue in full force and effect.

8.4  Effect of Termination or expiry.
     -------------------------------

     Upon termination or expiry of this Agreement:

     8.4.1  each Party shall return or destroy any Confidential Information of
            the other Party it has in its possession and certify in writing
            within ten (10) working days of termination that all Confidential
            Information in its possession or control has been so returned or
            destroyed;

     8.4.2  any amounts owed to Docent under this Agreement before such
            termination will be immediately due and payable;

     8.4.3  unless the Support and Maintenance Services have been terminated by
            Docent under clause 8.2.1 or this Agreement has been terminated by
            FTK under clause 8.2.3, the Licence granted hereunder will
            immediately cease and FTK must promptly discontinue all use of the
            Software, destroy all copies of the Software in its possession and
            certify in writing within ten (10) working days after the
            termination of the Licence to Docent that it has complied with the
            above. In the event of termination of the Support and Maintenance
            Services by Docent under clause 8.2.1 or termination of this
            Agreement by FTK under clause 8.2.3, the Licence granted hereunder
            shall not be affected and shall continue in full force and effect.

            For so long as the Licence continues, all FTK's related payment
            obligations hereunder shall continue, save in respect of Support and
            Maintenance Services.

     This clause 8.4 shall survive termination of this Agreement.

9.   OWNERSHIP.

9.1  Docent.  As between Docent and FTK, Docent has and shall have sole and
     ------
     exclusive ownership of all right, title and interest in and to the
     Software, Corrections, Updates, Upgrades, FTK Enhancements and
     Documentation, including without limitation, all Intellectual Property
     Rights associated therewith. Nothing in this Agreement shall be construed
     to grant FTK or Affiliates any ownership right in, or license to, the
     Software, Corrections, Updates, Upgrades, FTK Enhancements or Documentation
     except as expressly provided in this Agreement.

9.2  FTK.  As between Docent and FTK, FTK has and shall have the sole and
     ---
     exclusive ownership of all right, title and interest in and to the FTK
     Product including, without limitation, all Intellectual Property Rights
     associated therewith. Nothing in this Agreement shall be construed to grant
     Docent any ownership right in, or license to the FTK Product except as
     expressly provided in this Agreement.

10.  CONFIDENTIALITY.

10.1  Nondisclosure and Non-use.  Each Party receiving Confidential Information
      -------------------------
      shall (a) disclose such Confidential information to only those directors,
      officers, employees and agents of such

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       11
<PAGE>

      Party (or, in the case of FTK, the employees, directors and/or officers of
      the Pearson Group) (i) whose duties justify their need to know such
      information and (ii) who have been informed of their obligation to
      maintain the confidential, proprietary and/or trade secret status of such
      Confidential Information; and (b) use such Confidential Information only
      for the purposes set forth in this Agreement. Each Party receiving
      Confidential Information shall treat such information as strictly
      confidential, and shall use the same care to prevent disclosure of such
      information as such Party uses with respect to its own confidential and
      proprietary information, which shall not be less than the care a
      reasonable person would use under similar circumstances. Notwithstanding
      the foregoing, each Party may disclose Confidential Information to the
      extent necessary pursuant to applicable national or local law, regulation,
      court order, or other legal process, provided the receiving Party has
      given the disclosing Party prior written notice of such required
      disclosure and, to the extent reasonably possible, has given the
      disclosing Party an opportunity to contest such required disclosure at the
      disclosing Party's expense.

      Each Party acknowledges that the other already has extensive knowledge of
      and expertise in the business of developing, designing, marketing and
      distributing training and education products and services and therefore
      nothing in this Agreement shall serve to impair either Party's right to
      make, procure and market products or services now or in the future which
      may be similar to those developed or in the process of being developed by
      the other Party.

10.2  Exclusions from Confidential Information.  Confidential Information shall
      ----------------------------------------
      not include that which:

      (a)  is or has been independently developed by the receiving Party or, in
           the case of FTK, any of its Affiliates;

      (b)  is or has been rightfully received by the receiving Party or, in the
           case of FTK, any of its Affiliates, without an obligation of
           confidentiality;

      (c)  is or becomes publicly available without breach of this Agreement;

      (d)  is trivial or obvious;

      (e)  is approved for release by the disclosing Party.

10.3  Confidential Treatment of Agreement.  Neither Party shall disclose the
      -----------------------------------
      terms of this Agreement to any third party; provided, however, that either
      Party may disclose the terms of this Agreement (i) to its legal advisers
      and accountants, or to any potential investor or acquiror of a substantial
      part of such Party's business (whether by merger, sale of assets, sale of
      stock or otherwise) that is bound by a written agreement to keep such
      terms confidential, (ii) to, in the case of FTK, any company within the
      Pearson Group, or (iii) as may be required by law.

11.  WARRANTY; DISCLAIMER; LIMITATION OF LIABILITY.

11.1  Docent hereby warrants and represents that:

      a.   it has used all reasonable endeavours to ensure (including without
           limitation by the use of generally available and accepted anti-virus
           software and procedures) that the Software, Corrections, Updates,
           Upgrades and FTK Enhancements are free from harmful code of any
           description (whether called locks, viruses, worms or otherwise)
           including any computer code, programming instructions or sets of
           instructions that are intentionally constructed to damage, interfere
           with or otherwise adversely affect computer programs and/or datafiles
           and/or hardware and/or computer systems and/or networks; and

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       12
<PAGE>

      b.   it has the right and power to make this Agreement and that the
           Software, Corrections, Updates, Upgrades, FTK Enhancements and
           Documentation will not violate any existing Intellectual Property
           Right nor breach any existing agreement; and

      c.   for a period of ninety (90) days from delivery of the Software (the
           "Warranty Period"), the Software will perform substantially in
           accordance with its associated Documentation. If FTK reports a
           reproducible failure of the Software to perform substantially in
           accordance with its associated Documentation during the Warranty
           Period, FTK's sole and exclusive remedy for breach of this warranty
           shall be that Docent will either provide FTK with a workaround or
           make the Software conform to such Documentation, or in Docent's sole
           discretion, will refund the Licence Fee which FTK paid for the non-
           conforming Software upon FTK's certification that it has destroyed
           all copies, and ceased all use, of the non-conforming Software. Any
           replacement Software will be warranted for the remainder of the
           original 90-day warranty period or for thirty (30) days from the date
           FTK receives the replacement, whichever is longer. This warranty is
           void if failure of the Software is due to modification, abuse,
           misapplication or accident. This clause 11.1c shall not in any way
           restrict or limit Docent's liability for failure to perform the
           Support and Maintenance Services in accordance with this Agreement.

      d.   Docent warrants that the Docent Services will be performed in a
           professional, workmanlike and skilful manner. If FTK reports a breach
           of this warranty within ninety (90) days after performance of the
           defective services, FTK's sole and exclusive remedy shall be to
           require Docent to re-perform the defective Docent Services.

      e.   Docent does not warrant third party products provided hereunder. Any
           third party warranties shall, to the extent permissible by the
           applicable mandatory law, be passed through to FTK.

      f.   Docent disclaims, on behalf of itself and its suppliers, all express,
           implied or statutory warranties, conditions, terms and
           representations related to the Software other than as expressly set
           forth in this Agreement, including, but not limited to, implied
           warranties of merchantability, satisfactory quality, fitness for a
           particular purpose to the maximum extent permitted by law.

11.2  FTK hereby warrants and represents that:

      a.   it has the right and power to make this Agreement and the FTK Product
           will not violate any existing Intellectual Property Right nor breach
           any existing agreement;

      b.   it has used all reasonable endeavours to ensure (including without
           limitation by the use of generally available and accepted anti-virus
           software and procedures) that the FTK Products are free from harmful
           code of any description (whether called locks, viruses, worms or
           otherwise) including any computer code, programming instructions or
           sets of instructions that are intentionally constructed to damage,
           interfere with or otherwise adversely affect computer programs and/or
           datafiles and/or hardware and/or computer systems and/or networks;
           and

      c.   FTK disclaims, on behalf of itself and its suppliers, all express,
           implied or statutory warranties, conditions, terms and
           representations related to the FTK Product other than as expressly
           set forth in this Agreement, including, but not limited to, implied
           warranties of merchantability, satisfactory quality, fitness for a
           particular purpose to the maximum extent permitted by law.

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       13
<PAGE>

12.  INDEMNIFICATION.

12.1  Indemnification by Docent.  Docent shall indemnify, defend and hold
      -------------------------
      harmless FTK and its Affiliates from and against any and all loss, damage,
      injury, liability or suit, including any reasonable legal fees and costs,
      incurred by FTK or its Affiliates as a result of or arising from any
      actual or threatened claim or action against FTK or any of FTK's
      Affiliates, to the extent such claim or action is based on an allegation
      that the Software, Corrections, Updates, Upgrades, FTK Enhancements or
      Documentation infringe any Intellectual Property Right, provided that they
      notify Docent promptly in writing of such actual or threatened claim or
      action, they give Docent sole control of the defence thereof, that they
      co-operate in the defence thereof at Docent's expense and that they do not
      admit liability or settle any such claims or actions or make any payment
      on account of the same without the prior written consent of Docent, except
      under an order from the Court. Docent's obligation to indemnify FTK and
      its Affiliates shall not extend to a claim based on any alleged
      infringement arising from (a) any material supplied to Docent by FTK or
      its Affiliates which is relied upon or incorporated in the Software; or
      (b) any incorporation of the Software or any component thereof into any
      other product or process, unless such incorporation was carried out by or
      on behalf of Docent; or (c) any use by FTK or its Affiliates of a non-
      infringing Update, Upgrade or otherwise superseding version of such
      Software PROVIDED THAT Docent's obligation to indemnify FTK and its
      Affiliates shall apply in respect of any reasonable legal fees and costs
      incurred in defending such a claim, and in respect of any monies that may
      be paid by Docent in order to settle such a claim, or (d) use of the
      Software other than as permitted by this Agreement. This provision shall
      be the sole and exclusive remedy of FTK and its Affiliates in respect of
      infringement and alleged infringement.

      Docent shall, at FTK's cost, consult FTK as to the selection of lawyers,
      will consult with FTK's lawyers and shall keep FTK informed at all times
      as to the progress of the claim or action.

      If the Software, Corrections, Updates, Upgrades, FTK Enhancements or
      Documentation or any component thereof becomes, or in Docent's sole
      opinion is likely to become, the subject of such an allegation of
      infringement, then FTK and its Affiliates shall permit Docent, at Docent's
      option and expense, either to (i) procure the right to continue using the
      component of the Software, Corrections, Updates, Upgrades, FTK
      Enhancements or Documentation alleged to be infringing, or (ii) replace or
      modify that component of the Software, Corrections, Updates, Upgrades, FTK
      Enhancements or Documentation so that it becomes non-infringing. FTK and
      its Affiliates shall not incur any costs or expenses for the account of
      Docent under or pursuant to this Section without Docent's prior written
      consent.

12.2  FTK Indemnity.  FTK shall indemnify, defend and hold harmless Docent and
      -------------
      its Affiliates from and against any and all loss, damage, injury,
      liability or suit, including any reasonable legal fees and costs, incurred
      by Docent or its Affiliates as a result of or arising from any actual or
      threatened claim or action against Docent or any of Docent's Affiliates to
      the extent such claim or action is based on an allegation that the FTK
      Product infringe any Intellectual Property Right, provided that they
      notify FTK promptly in writing of such actual or threatened claim or
      action, they give FTK sole control of the defence thereof, that they co-
      operate in the defence thereof at FTK's expense and that they do not admit
      liability or settle any such claims or actions or make any payment on
      account of the same without the prior written consent of FTK, except under
      an order from the Court. FTK's obligation to indemnify Docent and its
      Affiliates shall not extend to a claim based on any alleged infringement
      arising from (a) any material supplied to FTK by Docent for incorporation
      in the FTK Product; or (b) any incorporation of the FTK Product or any
      component thereof into any other product or process, unless such
      incorporation was carried out by or on behalf of FTK; or (c) any use by
      Docent or its Affiliates of a non-infringing FTK Product PROVIDED THAT
      FTK's obligation to indemnify Docent and its Affiliates shall apply in
      respect of any reasonable legal fees and costs incurred in defending such
      a claim, and in respect of any monies that may be paid by FTK in order to
      settle such a claim, or (d) use of the FTK Product other than as permitted
      by this Agreement. This provision

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       14
<PAGE>

      shall be the sole and exclusive remedy of Docent and its Affiliates in
      respect of infringement and alleged infringement.

      FTK shall, at Docent's cost, consult Docent as to the selection of
      lawyers, will consult with Docent's lawyers and shall keep Docent informed
      at all times as to the progress of the claim or action.

12.3  In no event shall either party be liable for any damages for loss of
      profits, business interruption, or loss of information or for any
      consequential or indirect damages whatsoever.

      #####

13.  GENERAL PROVISIONS.

13.1  Relationship of the Parties.  This Agreement does not contemplate, create
      ---------------------------
      or constitute a joint venture, partnership, agency or similar relationship
      between the Parties. Neither Party shall have the right, authority or
      power to represent, or act on behalf of, the other unless expressly
      authorised to do so in this Agreement. Both Parties shall at all times
      maintain their own separate organisations and legal integrity.

13.2  Governing Law.  This Agreement shall for all purposes be governed by and
      -------------
      interpreted in accordance with the laws of England and Wales and each
      Party hereby irrevocably submits to the non-exclusive jurisdiction of the
      courts of England and Wales.

13.3  Force Majeure.  Neither Party will be responsible for any failure to
      -------------
      fulfil its obligations under this Agreement due to causes beyond its
      reasonable control, including, without limitation, acts or omissions of
      government or military authority, acts of God, fires, floods, riots or
      wars.

13.4  Binding Nature and Assignment.  FTK shall be entitled to assign any
      -----------------------------
      benefit or transfer, delegate or sub-contract any of its duties or
      obligations under this Agreement to any company within the Pearson Group
      which is the successor business to all or a substantial part of FTK's
      business without the prior written consent of Docent, but neither party
      may otherwise assign this Agreement or delegate such Party's obligations
      hereunder without the prior written consent of the other, which such
      consent shall not be unreasonably withheld. Subject to the preceding
      sentence, this Agreement, including any Schedules, shall be binding upon
      the Parties, their heirs and assigns.

115   Notices.  All notices, requests, demands, and determinations under this
      -------
      Agreement (other than routine operational communications), shall be in
      writing and shall be deemed duly given (i) when delivered by hand, (ii)
      one (1) business day after being given to an express, overnight courier
      with a reliable system for tracking delivery, (iii) when sent by confirmed
      facsimile with a copy delivered by another means specified in this
      Section, or (iv) four (4) business days after the day of mailing, when
      mailed by registered or certified mail, return receipt requested, postage
      prepaid, and addressed to the address below:

      If to Docent, to

      Docent Inc.
      2444 Charleston Road
      Mountain View

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       15
<PAGE>

       CA 94043
       Attn:  Don Lundgren, Chief Finance Officer
       Fax: + 1 650 962 9411

       With a copy to the Docent Inc company attorney at the above address

       If to FTK, to

       FT Knowledge Limited
       Wellington House
       8 Upper St. Martin's Lane
       London WC2H 9DL
       Attn: Pippa Wicks, Chief Executive
       Fax: + 44 20 7845 0701

       With a copy to the FT Knowledge company secretary at its registered
       office.

       A Party may from time to time change its address or designee for
       notification purposes by giving the other prior written notice of the new
       address or designee and the date upon which it will become effective.

13.6   Severability. In the event that any provision of this Agreement conflicts
       ------------
       with the law under which this Agreement is to be construed or if any such
       provision is held invalid by an arbitrator or a court with jurisdiction
       over the Parties, such provision shall be deemed to be restated to
       reflect as nearly as possible the original intentions of the Parties in
       accordance with applicable law. The remainder of this Agreement shall
       remain in full force and effect.

13.7   Consents and Approval.  Except where expressly provided as being in the
       ---------------------
       sole discretion of a Party, where agreement, approval, acceptance,
       consent, or similar action by either Party is required under this
       Agreement, such action shall not be unreasonably delayed or withheld. An
       approval or consent given by a Party under this Agreement shall not
       relieve the other Party from responsibility for complying with the
       requirements of this Agreement, nor shall it be construed as a waiver of
       any rights under this Agreement, except as and to the extent otherwise
       expressly provided in such approval or consent.

13.8   Waiver of Default  No waiver or discharge hereof shall be valid unless in
       -----------------
       writing and signed by an authorised representative of the Party against
       which such amendment, waiver, or discharge is sought to be enforced. A
       delay or omission by either Party hereto to exercise any right or power
       under this Agreement shall not be construed to be a waiver thereof. A
       waiver by either of the Parties of any of the covenants to be performed
       by the other or any breach thereof shall not be construed to be a waiver
       of any succeeding breach thereof or of any other covenant.

13.9   Cumulative Remedies. Except as otherwise expressly provided, all remedies
       -------------------
       provided for in this Agreement shall be cumulative and in addition to and
       not in lieu of any other remedies available to either Party at law, in
       equity or otherwise.

13.10  Public Disclosures.  All media releases, public announcements, and public
       ------------------
       disclosures relating to this Agreement or the subject matter of this
       Agreement, including promotional or marketing material, but not including
       announcements intended solely for internal distribution or disclosures to
       the extent required to meet legal or regulatory requirements beyond the
       reasonable control of the disclosing Party, shall be co-ordinated with
       and shall be subject to approval by each Party prior to release.

13.11  Third Party Beneficiaries.  Except as otherwise provided in this
       -------------------------
       Agreement, this Agreement shall not be deemed to create any rights in
       third parties, including suppliers, end users and customers of a Party,
       or to create any obligations of a Party to any such third parties.

##### CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       16
<PAGE>

13.12  Amendment. This Agreement, including any Schedule, shall not be modified,
       ---------
       amended or in any way altered except by an instrument in writing signed
       by both Parties.

13.13  Interpretation.
       --------------

       a.      Terms other than those defined in this Agreement shall be given
               their plain English meaning, and those terms, acronyms and
               phrases known in the telecommunications and information
               technology services industries shall be interpreted in accordance
               with their generally known meanings. Unless the context otherwise
               requires, words importing the singular include the plural and
               vice-versa.

       b.      References to "Clause," "Section," and "Schedule" mean references
               to a clause, section or schedule of this Agreement, as
               appropriate, unless otherwise specifically stated.

       c.      The clause and schedule headings in this Agreement are intended
               to be for reference purposes only and shall in no way be
               construed to modify or restrict any of the terms or provisions of
               this Agreement.

       d.      The words "include," "includes" and "including," when following a
               general statement or term, are not to be construed as limiting
               the general statement or term to any specific item or matter set
               out or to similar items or matters, but rather as permitting the
               general statement or term to refer also to all other items or
               matters that could reasonably fall within its broadest scope.

       e.      All dollar amounts referred to in this Agreement are in United
               States dollars.

       f.      References to one gender import references to all genders.

13.14  Counterparts.  This Agreement may be executed in several counterparts,
       ------------
       all of which taken together shall constitute one single agreement between
       the Parties.

13.15  Entire Agreement. Save with respect to fraudulent misrepresentation, this
       ----------------
       Agreement, including any attached Schedules, constitutes the entire
       agreement between the Parties with respect to the subject matter in this
       Agreement, and supersedes all prior agreements, whether written or oral,
       as well as any terms which may be incorporated on any purchase order,
       with respect to the subject matter contained in this Agreement.

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective
Date.

Signed for and on behalf of                       Signed for and on behalf of
Knowledge Limited                                 Docent Netherlands B.V.

/s/ #####                                         /s/ Dave Ellett
---------------------------------------------     ------------------------------
Authorised Signature                              Authorised Signature

#####                                             President & CEO
---------------------------------------------     ------------------------------
Title                                             Title

#####                                             Dave Ellett
---------------------------------------------     ------------------------------
Name (print)                                      Name (print)

26 May 2000                                       26 May 2000
---------------------------------------------     ------------------------------
Date                                              Date

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       17

<PAGE>

                                   SCHEDULE 1

                                  FTK PRODUCT

Product                   Medium       Referral Fee ##### [#####]
-------                   ------       --------------------------

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       18
<PAGE>

                                   SCHEDULE 2

                            SUPPORT AND MAINTENANCE

1    Corrections.  Docent will provide Corrections for the resolution of
     -----------
Severity 3 Software Errors. Such Corrections may be made available to FTK
through Docent's Web site. Any Corrections shall be deemed to be Software and
subject to the terms of this Agreement.

2.   Updates and Upgrades.  Docent will provide FTK with Updates and Upgrades as
     --------------------
it provides to other licensees of the Software from time to time.  Any Updates
or Upgrades shall be deemed to be Software and subject to the terms of this
Agreement.

3.   Installation Assistance.  FTK is responsible for installation of
     -----------------------
Corrections, Updates and/or Upgrades provided pursuant to this Agreement.

4.   Telephone Support.  With the exception of American and English national
     -----------------
holidays, when no support will be available, Docent telephone support
representative(s) shall be available to receive FTK telephone calls 24 hours per
day, 7 days per week, 52 weeks per year. Such telephone support
representative(s) will serve as FTK's interface with Docent, will accept Error
Reports and will ensure that reported Software Errors are handled in a timely
manner. All Software Errors will be investigated and if the Software Errors
relates to the Software, or is directly caused by the Software, (a) an Error
Report will be created, (b) the Software Error will be assigned a Severity
Level, and (c) the Software Error will be resolved in accordance with the
procedures and processes for error resolution below.

5.   E-mail Support.  Docent shall be able to receive e-mail from FTK that will
     --------------
serve as an alternate interface with Docent.  Docent agrees to accept Error
Reports by e-mail and will ensure that Software Errors reported in this manner
are handled in a timely manner.  All Software Errors reported via e-mail will be
investigated in the same manner as telephone calls and as described under
Telephone Support above, and e-mail support will, with the exception of American
and English national holidays, when no support will be provided, be available 24
hours per day, 7 days per week, 52 weeks per year.  Proof as to the sending of
an email does not equate to proof of receipt.

6.   Error Resolution.
     ----------------

     6.1  Severity Level 1.  Docent will take immediate steps toward solving the
          ----------------
Software Error. Docent will use its best endeavours to resolve Severity Level 1
Software Errors as soon as practicable with due consideration as to the
seriousness of the implications of an error of this magnitude.  When a Severity
Level 1 Software Error is reported, Docent will assign resources necessary to
correct the Software Error. If system access is required, FTK will provide a
contact available to Docent and access to its system and software for the
duration of the error correction procedures. Docent shall not be liable for any
delay caused through failure by FTK to provide such a contact in a prompt
manner.

     6.2  Severity Level 2.  Docent will analyse Severity Level 2 Software
          ----------------
Errors in the order that they are reported and will use all reasonable
endeavours to respond in each instance within twenty-four (24) hours.  Docent
will use all reasonable endeavours to resolve Severity Level 2 Software Errors
as soon as practicable and will respond within 24 hours with a report as to its
understanding of the seriousness of the error and an estimate as to how long it
should take to correct such an error. Severity Level 1 Software Errors will take
priority over Severity Level 2 Software Errors. Docent will assign appropriate
technical resources to Severity Level 2 Software Errors.

     6.3  Severity Level 3.  Docent will research Severity Level 3 Software
          ----------------
Errors in the order that they are reported and will use all reasonable
endeavours to respond in each instance within thirty-six (36) hours. Docent will
use all reasonable endeavours to resolve Severity Level 3 Software Errors as
soon as practicable and will respond within 36 hours with a report as to its
understanding of the seriousness of the error and an estimate as to how long it
should take to correct such an error.

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       19
<PAGE>

Severity Levels 1 and 2 Software Errors will take priority over Severity Level 3
Software Errors. Docent will assign appropriate technical resources to Severity
Level 3 Software Errors.

6.4     Severity Level 4.  Docent will research Severity Level 4 Software Errors
        ----------------
in order that they are reported and will use all reasonable endeavours; to
respond in each instance within five working days. Docent will endeavour to
resolve Severity Level 4 Software Errors in the next scheduled Update or Upgrade
or make Corrections available to FTK on Docent's website. In addition Docent
will endeavour to provide FTK with advice as to how a work-around may be
achieved as soon as it reasonably can. Severity Levels 1,2 and 3 Software Errors
will take priority over Severity Level 4 Software Errors.

6.5     Severity Level 5.  Docent will research Severity Level 5 Software Errors
        ----------------
after all other Severity Level Software Errors. Docent may correct Severity
Level 5 Software Errors in the next scheduled Update or Upgrade or make
Corrections available to FTK on Docent's website.

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       20
<PAGE>

                                  SCHEDULE 3

                  PRICE LIST FOR DOCENT SOFTWARE AND SERVICES

#####

#####

 .         #####.

 .         #####

--------------------------------------------------------------------------------
#####                  #####         #####        #####        #####       #####

           #####
--------------------------------------------------------------------------------
#####      #####                    $#####       $#####       $#####      $#####
--------------------------------------------------------------------------------
#####      #####       #####        $#####       $#####       $#####      $#####
--------------------------------------------------------------------------------
#####      #####       #####        $#####       $#####       $#####       #####
--------------------------------------------------------------------------------
#####      #####       #####        $#####       $#####       $#####       #####
--------------------------------------------------------------------------------
#####      #####       #####        $#####       $#####       $#####       #####

####.

Example:  #####

Maintenance & Support Fee

          #####

          #####

Professional Services - Consulting

        $ #####

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       21
<PAGE>

                                  SCHEDULE 4

                                   PAYMENTS

                                     #####
                                     -----

1.   Rental Fee
     ----------

1.1  #####:

     Date                         Payment

     #####                        $#####
     #####                        $#####
     #####                        $#####

2.   Licence Fee
     -----------

2.1  #####

2.2  #####

     #####.

     #####.

3.   Support and Maintenance
     -----------------------

3.1  #####.

     #####.

     #####.

3.2  #####

     #####.

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       22
<PAGE>

3.3  #####.

4.   Referral Fees
     -------------

4.1  #####
     -----

     #####.

     #####.

4.2  #####
     -----

     #####.

4.3  #####
     -----

     #####

5.   #####
     -----

     #####.

     #####.
     ------

                                     #####
                                     -----

1.   Licence
     -------

1.1  #####.

1.2  #####,

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       23
<PAGE>

     #####

     #####:

___________________________________________________________________
#####                                    #####

-------------------------------------------------------------------
#####                                    #####%
-------------------------------------------------------------------
#####                                    #####%
-------------------------------------------------------------------
#####                                    #####%
-------------------------------------------------------------------

2.   Support and Maintenance
     -----------------------

2.1  #####:

     (a)    #####; or

     (b)    $#####.

               Part C - Payments by General Corporate Customers
               ------------------------------------------------

1.   Licence
     -------

1.1  #####.

2.   Support and Maintenance
     -----------------------

2.1  #####.

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION

                                       24

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