Document:

EX-10.05

Exhibit 10.05

Amended and Restated Cooperation Agreement

between

Shanda Online and Shanda Games

     This Amended and Restated Cooperation Agreement between Shanda Online and Shanda
Games (hereinafter referred to as this “Agreement”) is entered into on this 10st day of
September, 2009 in Pudong New Area, Shanghai by and between:

     Shanghai Shanda Networking Co., Ltd., located at 208 Juli Road, Pudong New Area, Shanghai; and
Nanjing Shanda Networking Co., Ltd., located at 208 Juli Road, Pudong New Area, Shanghai;
hereinafter collectively referred to as “Shanda Online”; and

     Shanghai Shulong Technology Development Co., Ltd., located at No. 1 Building, 690 Bibo Road,
Pudong New Area, Shanghai; and Nanjing Shulong Computer Technology Development Co., Ltd., located
at No. 1 Building, 690 Bibo Road, Pudong New Area, Shanghai; and Shanghai Shulong Computer
Technology Development Co., Ltd., located at No. 1 Building, 690 Bibo Road, Pudong New Area,
Shanghai; hereinafter collectively referred to as “Shanda Games”.

     Shanda Online and Shanda Games may hereinafter collectively be referred to as the “Parties”
and, individually, as the “Party”.

     Whereas,

	1.	 	Shanda Online, a user community operator and e-commerce platform service

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	 	 	provider, is capable of providing internet-entertainment-content end users with user community
services and e-commerce platform services by relying on its www.sdo.com website and backend
service system.
	 
	2.	 	Shanda Games, an internet-content provider, has the rights to publish and operate the
Cooperation Products hereunder on the internet in the People’s Republic of China (the “PRC”).
	 
	3.	 	Shanda Online has agreed to cooperate with Shanda Games in the operating of Cooperation
Products hereunder in accordance with this Agreement by making use of its user community and
e-commerce service platforms resources.
	 
	4.	 	The Parties entered into that certain Cooperation Agreement (the “Original
Agreement”) dated as of July 1, 2008 (the “Effective Date”) and desire to amend and restate
the Original Agreement in its entirety.

     NOW THEREFORE, the Parties have reached the following cooperation terms and conditions in the
operating of the Cooperation Products hereunder in the cooperation regions upon friendly
negotiation in accordance with the laws and regulations of the PRC.

	1	 	Definition and Interpretation

	 	1.1	 	Unless otherwise specially specified in the context, the capitalized terms
mentioned in this Agreement shall have the meanings set forth below:

	 	 	 
	“Cooperation Products”

	 	shall mean all online games
products that will be operated in
the cooperation period by Shanda
Games.
	 
	 	 
	“Shanda Passport”

	 	shall mean an account (including
account number and passport) named
as “Shanda Passport” obtained by a
user after it fills out its
registration on the website being
operated by Shanda Online. An end
user may recharge its account with
Shanda Virtual Currency and

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	 	consume
it in all applications.
	 
	 	 
	“Shanda Online Users”

	 	shall mean such users as have
registered Shanda Passport account
numbers.
	 
	 	 
	“Shanda Games Users”

	 	shall mean the users of the
Cooperation Products hereunder.
Those Shanda Online Users logging
on and using the Cooperation
Products hereunder shall be deemed
as Shanda Games Users
simultaneously. Shanda Online and
Shanda Games each shall have rights
to the User Data.
	 
	 	 
	“User Data”

	 	shall mean User Basic Data and User
Application Data, collectively.
	 
	 	 
	“User Basic Data”

	 	shall mean the user’s information
registered with Shanda Online,
including but not limited to users’
names, addresses, telephones,
e-mails, Shanda Passport account
names, passports, and so on.
	 
	 	 
	“User Application Data”

	 	shall mean such data as is derived
from the users’ consumption of
entertainment content available on
Shanda Online. The User Application
Data in respect of the cooperation
specified in this Agreement shall
refer to such data in the
Cooperation Products as is derived
from the use of the Cooperation
Products by the users. The User
Application Data shall not be used
for any other application in the
operating cooperation with Shanda
Online, but the Cooperation
Products hereunder.
	 
	 	 
	“Shanda Online User Communities”

	 	shall mean the online communities
of Shanda Online Users.

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	“Shanda Online E-commerce Service
Platforms”

	 	shall mean the e-commerce solutions
provided by Shanda Online on the
basis of Shanda Passport, including
but not limited to the services of
authentication, billing, basic data
mining analysis, customer services,
Quan-Quan, and so on.
	 
	 	 
	“Shanda Online Platforms”

	 	shall mean the combination of
Shanda Online User Communities and
Shanda Online E-commerce Service
Platforms.
	 
	 	 
	“Shanda Games Website”

	 	shall mean the internet websites,
through which Shanda Games can
provide Shanda Games Users with
Cooperation Products hereunder,
interact with such users and
collect game operating information.
	 
	 	 
	“Shanda Online Website”

	 	shall mean www.sdo.com.
	 
	 	 
	“Operating”

	 	shall mean the provision of the
Cooperation Products and services
hereunder to and the collection
charges from the end users.
	 
	 	 
	“Operating Revenues”

	 	shall mean the revenues recognized
based upon the face value of
pre-paid cards issued by affiliates
of Shanda Online, through the
consumption of Cooperation Products
hereunder by the end users in
accordance with US GAAP.
	 
	 	 
	“Quan-Quan”

	 	shall mean the Shanda Online
platform interface bundling various
applications, browsers and desktop
environments.
	 
	 	 
	“Shanda Virtual Currency”

	 	shall mean the virtual currency
converted from pre-paid cards
issued by the affiliates of Shanda
Online to the end users. Such
virtual currency can be used for
purchasing the Cooperation Products

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	 	hereunder by the end users.
	 
	 	 
	“Shanda Games Virtual Currency”

	 	shall mean the virtual currency
obtained by the end users after
they pay RMB or Shanda Virtual
Currency to Shanda Games, which
shall be issued by Shanda Games,
and will be used in each
application (including but not
limited to Cooperation Products
hereunder) of Shanda Games by the
end users of Shanda Games and
Cooperation Products hereunder.
	 
	 	 
	“Intellectual Properties”

	 	shall mean all rights in relation
to copyrights, trademarks, patents,
domain names and trade secrets,
which can reflects the intellectual
labor achievements and are
stipulated by the Copyright Law,
the Trademark Law, the Patent Law,
the Law against Competition by
Inappropriate Means of the PRC, and
other relevant laws, regulations or
rules.
	 
	 	 
	“End Users”

	 	shall mean such natural persons as
accept the internet services.
	 
	 	 
	“Affiliates”

	 	shall mean any direct or indirect
subsidiaries or holding companies
of any Party, or direct or indirect
subsidiaries of any such holding
companies. “Holding” refers to the
power to directly or indirectly
direct the management and
strategies of an enterprise,
whether depending on securities
with voting powers, contracts or
otherwise.
	 
	 	 
	“Cooperation Region”

	 	shall mean the People’s Republic of
China, for the purpose of this
Agreement, excluding Hong Kong,
Macao and Taiwan.

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	 	1.2	 	Shanda Online and Shanda Games may collectively be referred to as the “Parties”
and, individually as the “Party”.
	 
	 	1.3	 	For the purpose of this Agreement, the PRC refers to the People’s Republic of
China, excluding Hong Kong, Macao and Taiwan.
	 
	 	1.4	 	A Day mentioned in this Agreement shall refer to a calendar day. A Business Day
mentioned in this Agreement shall refer to a statutory business day in China.
	 
	 	1.5	 	The headings of each chapter and section in this Agreement are for reading
convenience only, and shall not affect the interpretation to this Agreement.

	2	 	Migration of Shanda Online Users

     Shanda Online and Shanda Games shall keep close cooperation with each other, and work together
on expanding the user base of the Parties. For this purpose, the rights and obligations of the
Parties are as follows:

	 	2.1	 	Rights of Shanda Games

	 	2.1.1	 	Subject to the voluntary acceptance of Shanda Online Users, Shanda Games
shall have the right to provide all Shanda Online Users with the Cooperation
Products hereunder;
	 
	 	2.1.2	 	Shanda Games shall have the right to charge Shanda Online Users in
accordance with its pricing standards;
	 
	 	2.1.3	 	Shanda Games shall have the right to access the information of Shanda
Online Users if necessary;
	 
	 	2.1.4	 	Shanda Games shall have the right to ask for assistance from Shanda
Online for compliance with the national laws and regulations, and the regulations of
the government’s regulatory authorities (such as the regulations on anti-fatigue
system);
	 
	 	2.1.5	 	Shanda Games shall have the right to launch or wind up the operating of
Cooperation Products hereunder at its own discretions;
	 
	 	2.1.6	 	Shanda Games shall have the right to prevent Shanda Online Users in

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	 	 	 	violation of the user agreements from logging on or continuing to use the
Cooperation Products hereunder in accordance with its user agreements.

	 	2.2	 	Obligations of Shanda Games

	 	2.2.1	 	Shanda Games shall allow Shanda Online Users to log on all of the
Cooperation Products hereunder with the Shanda Passport;
	 
	 	2.2.2	 	Unless otherwise agreed by Shanda Online in writing, Shanda Games shall
cause all new users to register the Shanda Passport;
	 
	 	2.2.3	 	Shanda Games shall ensure the stable operating of Cooperation Products
hereunder, and organize an efficient operating maintenance team for the service
quality of the Cooperation Products hereunder;
	 
	 	2.2.4	 	Shanda Games shall ensure that its charges are reasonable and will not
violate relevant national pricing regulations;
	 
	 	2.2.5	 	Shanda Games shall promptly notify Shanda Online of new laws and
regulations promulgated by the PRC and its governmental authorities, and the Parties
shall negotiate on and confirm the assistance methods of Shanda Online;
	 
	 	2.2.6	 	Shanda Games shall make and maintain official websites for the
Cooperation Products hereunder, and ensure the legitimacy and truthfulness of such
websites;
	 
	 	2.2.7	 	If Shanda Games winds up the operating of the Cooperation Products
hereunder, it shall give sufficient notice to Shanda Online Users, and settle the
unconsumed Shanda Game Virtual Currency appropriately;
	 
	 	2.2.8	 	Shanda Games shall submit the end user agreements in respect of the
Cooperation Products to Shanda Online for review. If Shanda Online makes reasonable
amendments, Shanda Games shall accept such amendments accordingly.

	 	2.3	 	Rights of Shanda Online

	 	2.3.1	 	Shanda Online shall have the right to review the Cooperation Products
hereunder. If it finds the fact that any of the Cooperation Products does

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	 	 	 	not comply with national laws and regulations, Shanda Online is entitled to notify
Shanda Games in writing to make a correction within reasonable time. If Shanda
Games fails to make such correction within such reasonable time, Shanda Online is
entitled to terminate the cooperation in respect of such product with Shanda Games
without any prejudices to the amount and payment method of the service fees
specified in Article 5 hereof;

	 	2.3.2	 	Shanda Online shall have the right to supervise the service quality of
the Cooperation Products hereunder. If it finds the fact that the service quality of
any of the Cooperation Products does not meet the prevailing level in this industry,
and if Shanda Online Users give strong complaints against such service quality,
Shanda Online is entitled to notify Shanda Games in writing to make a correction
within reasonable time. If Shanda Games fails to make such correction within such
reasonable time, Shanda Online is entitled to terminate the cooperation in respect
of such product with Shanda Games without any prejudices to the amount and payment
method of the service fees specified in Article 5 hereof;
	 
	 	2.3.3	 	Shanda Online shall have the right to examine the end user agreements of
Shanda Games, and to request Shanda Games to make reasonable amendments or
supplements;
	 
	 	2.3.4	 	Shanda Online shall have the right to exercise necessary examination
against the contents on the official websites of the Cooperation Products hereunder.
Shanda Online is entitled to request Shanda Games to make a correction within
reasonable time provided that Shanda Online deems that the legitimacy and
truthfulness of the contents of the said websites is in question.

	 	2.4	 	Obligations of Shanda Online

	 	2.4.1	 	Shanda Online shall make dedicated websites for the Cooperation Products
on its websites;

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	 	2.4.2	 	Shanda Online shall arrange the linkages for the Cooperation Products
hereunder with priority in the Quan-Quan on its websites, and remind Shanda Online
Users of logging on the Cooperation Products with the Shanda Passport;
	 
	 	2.4.3	 	Shanda Online shall try its reasonable commercial efforts to maintain
the Shanda Online User Communities, and to provide the account services in respect
of the Shanda Passport, including but not limited to registration, change, and
recovery of account number;
	 
	 	2.4.4	 	Shanda Online shall ensure the stable operating of its websites;
	 
	 	2.4.5	 	Shanda Online shall actively promote the Cooperation Products hereunder
by making sufficient use of its websites and resources. In the meantime, Shanda
Games shall have the right to promote the Cooperation Products hereunder through
other resources and media.

	3	 	E-commerce Platform Services

	 	3.1	 	Authentication Services

     Shanda Online shall be responsible for the user authentication services in the operating
cooperation hereunder. The rights and obligations of the Parties are as follows:

	 	3.1.1	 	Rights of Shanda Games

	 	3.1.1.1	 	Shanda Games is entitled to examine the authentication services of Shanda
Online, and to request Shanda Online to make a correction within reasonable
time provided that it finds the fact that such authentication services fail to
satisfy the service assurance specified in Appendix 3.1.5 hereto.

	 	3.1.2	 	Obligations of Shanda Games

	 	3.1.2.1	 	Shanda Games shall abide by the user authentication policies of Shanda
Online, and entrust Shanda Online to undertake the authentication services;
	 
	 	3.1.2.2	 	Shanda Games shall complete the technical interface

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	 	 	 	development for the Shanda Passport authentication in respect of the
Cooperation Products in accordance with the technical standards provided by
Shanda Online, and plug the authentication interface into the Shanda
Passport authentication system for the Cooperation Products after such
Cooperation Products are passed upon the test of Shanda Online;
	 
	 	3.1.2.3	 	Shanda Games shall ensure the stability, security and stability of the
authentication interface;
	 
	 	3.1.2.4	 	Shanda Games shall ensure the data security of Shanda Online;
	 
	 	3.1.2.5	 	Shanda Games shall not create any other authentication system rather than
the authentication system specified in this Agreement.

	 	3.1.3	 	Rights of Shanda Online

	 	3.1.3.1	 	Shanda Online shall have the right to test the development achievements for
Shanda Games authentication interface within reasonable time, and to request
Shanda Games to make a correction within reasonable time provided that such
authentication interface does not pass the test of Shanda Online;
	 
	 	3.1.3.2	 	Shanda Online shall have the right to examine the data communication
stability, security and stability of the interface, and to request Shanda Games
to correct the discovered problems within a reasonable time;
	 
	 	3.1.3.3	 	Shanda Passport data shall be the property of Shanda Online, while Shanda
Games Users data and information shall be shared by both Shanda Online and
Shanda Games.

	 	3.1.4	 	Obligations of Shanda Online

	 	3.1.4.1	 	Shanda Online shall provide Shanda Games and/or its cooperation developers
with the clear and definite technical standards, documentation and technical
supports in respect of the authentication interface;

	 	3.1.4.2	 	Shanda Online shall provide Shanda Games with the services in

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	 	 	 	respect of e-key or security card authentication, anti-fatigue,
account-level management at the request of Shanda Games;
	 
	 	3.1.4.3	 	Shanda Online shall be responsible for maintenance management in respect of
authentication servers, authentication system and authentication database of
Shanda Online Users, and shall ensure the security and stability of the
authentication servers, authentication system and users database;
	 
	 	3.1.4.4	 	Shanda Online shall keep sufficient authentication data, and promptly
provide authentication data at the request of Shanda Games;

	 	3.1.5	 	For more details on the authentication services, please refer to
Appendix 3.1.5 hereto.

	 	3.2	 	Billing Services

     Shanda Online shall be responsible for the users billing services in the operating
cooperation hereunder. The rights and obligations of the Parties are as follows:

	 	3.2.1	 	Rights of Shanda Games

	 	3.2.1.1	 	Shanda Games shall have the right to examine the billing services of Shanda
Online, and to request Shanda Online to make a correction within reasonable
time provided that Shanda Games finds the fact that billing services fail to
satisfy the service assurance specified in Appendix 3.2.5 hereto;
	 
	 	3.2.1.2	 	Shanda Games shall keep sufficient billing data in accordance with section
404 of the Sarbanes — Oxley Act.

	 	3.2.2	 	Obligations of Shanda Games

	 	3.2.2.1	 	Shanda Games shall abide by the billing norms of Shanda Online, and accept
billing services of Shanda Online;

	 	3.2.2.2	 	Shanda Games shall complete the billing interface technology development in
accordance with the technical standards of

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	 	 	 	Shanda Online, and plug the billing interface into the charging system for
the Cooperation Products after such completed billing interface technology
is passed upon the test of Shanda Online;
	 
	 	3.2.2.3	 	Shanda Games shall ensure the data communication stability, security and
stability of the charging system interface;
	 
	 	3.2.2.4	 	Shanda Games shall not establish any other billing system rather than the
billing system specified in this Contract;
	 
	 	3.2.2.5	 	Shanda Games shall have the right to set up reconciliation servers, and
Shanda Online shall provide the interface necessary to ensure the stable
operation of such reconciliation servers of Shanda Games. Any amendments to the
billing system of Shanda Online shall be kept consistent with the
reconciliation servers of Shanda Games on a timely basis.

	 	3.2.3	 	Rights of Shanda Online

	 	3.2.3.1	 	Shanda Online shall have the right to test the billing interface development
achievements of Shanda Games within reasonable time, and to request Shanda
Games to make a correction within reasonable time provided that such billing
interface does not pass the test of Shanda Online;
	 
	 	3.2.3.2	 	Shanda Online shall have the right to examine the data communication
stability, security and stability of the billing interface, and to request
Shanda Games to correct the discovered problems within reasonable time;
	 
	 	3.2.3.3	 	The billing data related to Shanda Passport shall be the property of Shanda
Online; however, the data related to Shanda Games Users shall be shared by the
Parties.

	 	3.2.4	 	Obligations of Shanda Online

	 	3.2.4.1	 	Shanda Online shall be responsible for the development of a stable and
reliable billing system;
	 
	 	3.2.4.2	 	Shanda Online shall provide Shanda Games and/or its

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	 	 	 	cooperation developers with billing interface technical standards, billing
system development kit, documentation and technical supports;
	 
	 	3.2.4.3	 	Shanda Games shall provide Shanda Online with billing interface development
supports;
	 
	 	3.2.4.4	 	Shanda Online shall be responsible for maintenance management in respect of
billing servers, billing system and billing database of Shanda Online Users,
and shall ensure the security and stability of such billing servers, billing
system and billing database;
	 
	 	3.2.4.5	 	Shanda Online shall coordinate Shanda Games to keep, and provide billing
data in accordance with section 404 of the Sarbanes — Oxley Act at the request
of Shanda Games.

	 	3.2.5	 	For more details on billing services, please refer to Appendix 3.2.5
hereto.
	 
	 	3.2.6	 	Provisions on Conversion between Shanda Virtual Currency and Shanda
Games Virtual Currency

	 	3.2.6.1	 	Shanda Games shall allow Shanda Online Users to recharge the Shanda Passport
by converting pre-paid cards issued by affiliates of Shanda Online into Shanda
Virtual Currency and further converting such Virtual Currency into Shanda Games
Virtual Currency;
	 
	 	3.2.6.2	 	Shanda Online is responsible for managing the conversion between Shanda
Virtual Currency and Shanda Games Virtual Currency;
	 
	 	3.2.6.3	 	The conversion methods for Shanda Virtual Currency and Shanda Games Virtual
Currency shall be mutually agreed in a form of an agreement by and between
Shanda Games and Shanghai Sheng-fu-tong E-commerce Co., Ltd. Shanda Online
shall carry out technical development and set up the data system in

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	 	 	 	accordance with the said agreement.

	 	3.3	 	Data Services

     Shanda Online shall be responsible for providing data services at the request of Shanda
Games in the operating cooperation hereunder. For this purpose, the rights and obligations of
the Parties are as follows:

	 	3.3.1	 	Rights of Shanda Games

	 	3.3.1.1	 	Shanda Games shall have the right to request Shanda Online to develop and
provide data reports and data analysis reports based on its reasonable demands.

	 	3.3.2	 	Obligations of Shanda Games

	 	3.3.2.1	 	Shanda Games shall complete the data interface development within the time
agreed by the Parties;

	 	3.3.2.2	 	Shanda Games shall extract the normative regulations and data in its
possession based on the data provided by Shanda Online;

	 	3.3.2.3	 	Shanda Games shall provide Shanda Online with the data necessary to the data
analysis services, including but not limited to the relationship data
(association, marriage and good friends) and hobbies of users, and character
data (including but not limited to game rating and virtual items data);

	 	3.3.2.4	 	Shanda Games shall provide the written development demand reports in detail
for its reporting development demands.

	 	3.3.3	 	Rights of Shanda Online

	 	3.3.3.1	 	Shanda Online shall have the right to inspect the data communication
stability and security of the data interface, and to request the Shanda Games
to make a correction against the discovered problems;

	 	3.3.3.2	 	Shanda Online shall have the right to request Shanda Games to make
additional description on the indefinite data service demand reports;

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	 	3.3.3.3	 	Shanda Online shall have the right to reject such data service demands as
cannot be satisfied under the existing technical conditions.

	 	3.3.4	 	Obligations of Shanda Online

	 	3.3.4.1	 	Shanda Online shall provide Shanda Games and/or its partnership developers
with the data interface development standards, and with the development
supports;

	 	3.3.4.2	 	Shanda Online shall provide Shanda Games with the standard data extraction
documentation, and with technical supports;

	 	3.3.4.3	 	Shanda Online shall appoint special engineers to provide Shanda Games with
telephone supporting services, and to assist Shanda Games to complete the data
collection;

	 	3.3.4.4	 	Shanda Online shall provide Shanda Games with financial settlement
statements, player consumption records, recharge records, and trading records
of Shanda Games Virtual Currency;

	 	3.3.4.5	 	Shanda Online shall provide Shanda Games with data analysis and mining
services;

	 	3.3.4.6	 	Shanda Online shall keep well the original data and analysis data used in
the data services, and provide relevant data inquiry services promptly at the
request of Shanda Games.

	 	3.3.5	 	For more details on the data services, please refer to Appendix 3.3.5
hereto.

	 	3.4	 	Customer Services

     Shanda Online shall be responsible for the customer services in the operating cooperation
hereunder. For this purpose, the rights and obligations of the Parties are as follows:

	 	3.4.1	 	Rights of Shanda Games

	 	3.4.1.1	 	Shanda Games shall have the right to inspect the customer service quality of
Shanda Online or to do so by random samples,

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	 	 	 	and to request Shanda Online to make a correction against the discovered
problems;
	 
	 	3.4.1.2	 	Shanda Games shall have the right to request Shanda Online to provide
customer data.

	 	3.4.2	 	Obligations of Shanda Games

	 	3.4.2.1	 	Any user disputes caused by Shanda Games or arising out of the Cooperation
Products hereunder shall be settled at the expenses of Shanda Games;

	 	3.4.2.2	 	Shanda Games shall provide Shanda Online with necessary supports for the
customer services in respect of the Cooperation Products hereunder, including
but not limited to providing materials, information and notices in relation to
the Cooperation Products on a timely basis, and ensuring the response speed and
quality of customer service contact points;

	 	3.4.3	 	Rights of Shanda Online

	 	3.4.3.1	 	Shanda Online shall have the right to request Shanda Games to provide
necessary supports;

	 	3.4.3.2	 	Shanda Online shall have the right to obtain updated information and
materials in respect of the Cooperation Products hereunder.

	 	3.4.4	 	Obligations of Shanda Online

	 	3.4.4.1	 	Shanda Online shall be responsible for all customer services in relation to
the Cooperation Products hereunder;

	 	3.4.4.2	 	Shanda Online shall keep well the customer service data, and provide
customer data at the request of Shanda Games.

	 	3.4.5	 	For more details on customer services, please refer to Appendix 3.4.5.

	 	3.5	 	Quan-Quan Plug-in
	 
	 	 	 	Shanda Online shall be responsible for plugging the Cooperation Products into the
Quan-Quan operated by it, and for plugging the Quan-Quan into the Cooperation Products.
For this purpose, the rights and obligations of the Parties are as follows:

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	 	3.5.1	 	Rights of Shanda Games

	 	3.5.1.1	 	Shanda Games shall have the right to request Shanda Online to provide the
linkage, login and charge services in respect of the Cooperation Products on
the Quan-Quan with priority;

	 	3.5.1.2	 	Shanda Games shall have the right to request Shanda Online to update the
Quan-Quan version when the Cooperation Products are increased or the version of
the Cooperation Products is updated;

	 	3.5.1.3	 	In the event that the Quan-Quan conflicts with the stability of some game
products after the Quan-Quan is plugged, Shanda Games may settle the
compatibility and stability of such game products with Shanda Online with
priority for the Quan-Quan plug-in after certain stability standards are
achieved.

	 	3.5.2	 	Obligations of Shanda Games

	 	3.5.2.1	 	Shanda Games shall assist Shanda Online to plug the Quan-Quan into the
Cooperation Products and plug the Cooperation Products into the Quan-Quan. Any
development, improvement, update and maintenance to and for the Cooperation
Products by Shanda Games shall not affect the Quan-Quan plug-in, and Shanda
Games shall inform Shanda Online of such development, improvement, update and
maintenance forthwith;

	 	3.5.2.2	 	Shanda Games shall complete the Quan-Quan plug-in and interface development
subject to the time agreed by the Parties.

	 	3.5.2.3	 	Shanda Games shall provide any assistance necessary and reasonable to the
update of the Quan-Quan version.

	 	3.5.3	 	Rights of Shanda Online

	 	3.5.3.1	 	Shanda Online shall have the right to plug the Quan-Quan into the
Cooperation Products hereunder, and to determine the service items in the
Quan-Quan;

	 	3.5.3.2	 	Shanda Online shall have the right to change, interrupt or wind

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	 	 	 	up any of the service items and contents in the Quan-Quan at its own
discretions.

	 	3.5.4	 	Obligations of Shanda Online

	 	3.5.4.1	 	Shanda Online shall provide the login, authentication and charge services in
respect of the Cooperation Products through the Quan-Quan;

	 	3.5.4.2	 	Shanda Online shall provide Shanda Games with standard software development
kit, standard test process, and plug-in documentation matched with the
software;

	 	3.5.4.3	 	Shanda Online shall appoint special engineers to provide Shanda Games with
telephone supporting services, and to assist Shanda Games to complete the
Quan-Quan plug-in development;

	 	3.5.4.4	 	Shanda Online shall provide special test environments, in which the
development staff of Shanda Games can carry out the tests;

	 	3.5.4.5	 	Shanda Online shall be responsible for the maintenance, operating, R&D and
updates of the Quan-Quan, and for ensuring the end users to log on the
Cooperation Products through the Quan-Quan;

	 	3.5.4.6	 	Shanda Online shall inform Shanda Games of the updated version of the
Quan-Quan on a timely basis;

	 	3.5.5	 	For more details on Quan-Quan Plug-in, please refer to Appendix 3.5.5.

	4	 	Operating of Cooperation Products and Server Maintenance

	 	4.1	 	Shanda Games shall be responsible for providing servers, bandwidth and other
resources necessary to the operating of the Cooperation Products, and for the
installation, tests and maintenance of necessary server software;
	 
	 	4.2	 	Shanda Games shall undertake to keep the server hardware in good condition in the
Term of this Agreement, and to ensure the security of the server software, hardware and
data.

18

 

	5	 	Revenues Distribution and Payment

	 	5.1	 	In consideration for (A) Shanda Games’ commitment to use Shanda Online’s services
on an exclusive basis; (B) Shanda Games’ commitment to do so for a period of 60 natural
months; and (C) Shanda Games’ Operating Revenues from the Cooperation Products exceeding
RMB200 million per month, Shanda Online is entitled to gain 15.5% of the Operating
Revenues.
	 
	 	5.2	 	One clearing cycle is from 0:00 a.m. on the first day of the current month to 0:00
a.m. on the first day of the next month. The Parties shall check the operating revenues
for the immediately preceding month by the 15th day of each month. Shanda
Online shall provide Shanda Games with a formal service invoice valued with the royalties
confirmed by the Parties by the 20th day of each month. Shanda Games shall pay
such royalties for the immediately preceding month in a lump sum to Shanda Online within
ten (10) business days upon receipt of the said invoice.
	 
	 	5.3	 	If there is any discrepancy between the figures given by the Parties, and if the
discrepancy ratio is not more than 5% (inclusive), the figures of Shanda Online shall
prevail. If the said discrepancy ratio is above 5%, the Parties shall make a settlement
subject to the figures given by Shanda Online in the first instance, and then return the
overcharge or demand payment of the shortage after the root causes are found out.

	6	 	Ownership of User Data

	 	6.1	 	The User Data of Shanda Online Users shall be the property of Shanda Online,
provided however, that the User Data of Shanda Games Users shall be co-owned and shared
by the Parties;
	 
	 	6.2	 	Shanda Games shall have the right to manage and use its User Application Data at
its own discretions; however, it shall not use the User Basic Data unless agreed upon by
the Parties, nor make Shanda Online Users become

19

 

	 	 	 	the non-Shanda Online Users by forcing
or soliciting Shanda Online Users to have secondary registration, nor provide the user basic data to any third party in
any way, excluding the user application data (including but not limited to names,
ratings, items, relationship and empirical values of the characters) in the user data of
Shanda Games;

	 	6.3	 	Shanda Online shall have the right to collect, manage and use its user data at its
own discretions.

	7	 	Exclusivity

Shanda Games shall solely and exclusively cooperate with Shanda Online, and shall not have
similar cooperation with any third party in the Term of this Agreement.

	8	 	Term

This Agreement shall be in force for five years (60 months) (the “Term”) from the Effective
Date. This Agreement shall be extended for another twelve months automatically provided that
no Party gives a written objection three months prior to the expiration of the Term of this
Agreement.

	9	 	Statements and Warranties

	 	9.1	 	Shanda Online shall state and warrant that:

	 	9.1.1	 	It is an independent legal person incorporated and existing according to
law;
	 
	 	9.1.2	 	It has the qualifications to exercise the cooperation hereunder, and its
business scopes cover such cooperation, and it has independent and lawful disposal
rights over such cooperation, including but not limited to the rights to operate the
Quan-Quan and Shanda Online websites;
	 
	 	9.1.3	 	Its authorized representative has been duly authorized to enter into
this Agreement for and on behalf of it;
	 
	 	9.1.4	 	Its signature of this Agreement shall neither violate any legal

20

 

	 	 	 	documents binding upon it, nor infringe lawful rights of any third party, nor make
the other Party assume any liabilities to any third party (unless otherwise
specified in this Agreement);

	 	9.1.5	 	This Agreement constitutes the effective, binding and enforceable legal
obligations against it;
	 
	 	9.1.6	 	It is in strict compliance with relevant laws, regulations and policies
of China;

	 	9.2	 	Shanda Games shall state and warrant that:

	 	9.2.1	 	It is an independent legal person incorporated and existing according to
law;
	 
	 	9.2.2	 	It has the qualifications to exercise the cooperation hereunder, and its
business scopes cover such cooperation, and it has independent and lawful disposal
rights over such cooperation, including but not limited to the rights to operate the
Cooperation Products hereunder and Shanda Games websites;
	 
	 	9.2.3	 	Its authorized representative has been duly authorized to enter into
this Agreement for and on behalf of it;
	 
	 	9.2.4	 	Its signature of this Agreement shall neither violate any legal
documents binding upon it, nor infringe lawful rights of any third party, nor make
the other Party assume any liabilities to any third party (unless otherwise
specified in this Agreement);
	 
	 	9.2.5	 	This Agreement constitutes the effective, binding and enforceable legal
obligations against it;
	 
	 	9.2.6	 	It is in strict compliance with relevant laws, regulations and policies
of China;
	 
	 	9.2.7	 	Shanda Games owns legitimate intellectual rights and/or relevant
authorizations in the Cooperation Products hereunder, which have not (will not)
infringed the lawful rights and benefits of any third party.

	10	 	Safeguard Provisions

21

 

	 
	 	10.1	 	Shanda Games shall indemnify and hold Shanda Online and/or its affiliates, employees, shareholders and directors harmless against and from all losses, including
but not limited to the compensations of the above persons to third parties (obligees,
end users, etc.), administrative penalties against the above persons by relevant
governmental authorities, and reasonable investigation fees, court fees and attorney’s
fees paid by the above persons for the said matters, arising out of or in relation to
the operating of the Cooperation Products, including but not limited to that the
contents of the websites of the Cooperation Products and other advertising information
of Shanda Games are in violation of laws and regulations, and that the end user disputes
in respect of the Cooperation Products are caused due to the reasons of Shanda Games,
and that the Cooperation Products infringe the intellectual properties of a third party
due to the reasons of Shanda Games, and that the above persons are involved in any
disputes, claims, liabilities, arbitrations and suits due to the failure of Shanda Games
to obtain the governmental license for the operating of the Cooperation Products
hereunder.
	 
	 	10.2	 	Shanda Online shall indemnify and hold its affiliates, employees, shareholders and
directors harmless against and from all losses, including but not limited to the
compensations of the above persons to third parties (obligees, end users, etc.),
administrative penalties against the above persons by relevant governmental authorities,
and reasonable investigation fees, court fees and attorney’s fees paid by the above
persons for the said matters, arising out of or in relation to Shanda Passport accounts,
including but not limited to that the above persons are involved in any disputes, claims,
liabilities, arbitrations and suits due to the end user disputes arising out of Shanda
Passport accounts, which are caused by the authentication, billing and customer services
by virtue of the reasons of Shanda Online.

	11	 	Intellectual Properties

22

 

Each Party owns the names, trademarks, signs, icons and images of virtual characters on and of
its own websites and/or products, and/or owns intellectual
properties in the same. The existence of this Agreement shall not create any assignment of the
above rights of each Party to the other Party in whole or part.

	12	 	Termination

	 	12.1	 	This Agreement shall be effective and binding upon the Parties as soon as it
is entered into. No Party can terminate this Agreement provided that none of the
following circumstances occurs:

	 	12.1.1	 	Any Party fails to perform its obligations hereunder for three (3) consecutive
months due to the Force Majeure; in such case, the other Party is entitled to notify
such Party of recovering the performance of this Agreement within thirty (30) days. In
the event that the Party so affected by the Force Majeure (the “Affected Party”) is
unable to recover the performance of this Agreement within thirty (30) days upon the
sending of the said notice, the Party sending such notice is entitled to notify the
Affected Party of the termination of this Agreement fifteen (15) days in advance;
	 
	 	12.1.2	 	In the event that any Party materially breaches this Agreement (the “Breaching
Party”), the Party who has not breached this Agreement (the “Non-breaching Party”) is
entitled to notify the Breaching Party of correcting the breaches within thirty (30)
days. In the event that the Breaching Party fails to correct its breaches within
thirty (30) days upon the sending of the said notice, the Non-breaching Party is
entitled to notify the Breaching Party of the termination of this Agreement fifteen
(15) days in advance;
	 
	 	12.1.3	 	In the event that any Party is declared to be bankrupt or insolvent (the “Bankrupt or
Insolvent Party”), the other Party is entitled to notify the Bankrupt or Insolvent
Party of ending such bankruptcy or

23

 

	 	 	 	insolvency within thirty (30) days. In the event
that the Bankrupt or Insolvent Party is unable to end its bankruptcy or insolvency
within thirty (30) days
upon the sending of the said notice, the Party sending such notice is entitled to
notify the Breaching Party of the termination of this Agreement fifteen (15) days
in advance; or

	 	12.1.4	 	In the event that some key terms in this Agreement are in violation of China’s laws,
or the Parties fail to reach a consensus on the modification of such terms within
thirty (30) days, any Party is entitled to notify the other Party of the termination
of this Agreement fifteen (15) days in advance.

	 	12.2	 	This Agreement can be terminated upon the consensus of the Parties.

	13	 	Trade secrets

	13.1	 	Shanda Games has acknowledged that the user information of Shanda Online is the
trade secrets of Shanda Online under the confidential measures of Shanda Online, which is
not known to the public and can create economic benefits for Shanda Online. Shanda Games
shall warrant that:

	 	13.1.1	 	It will not obtain the information of Shanda Online Users through any improper
means, including but not limited to requesting or otherwise soliciting Shanda Online
Users to provide Shanda Passport information or make new registrations when they log
on the Cooperation Products;
	 
	 	13.1.2	 	It will not disclose, use the information of Shanda Online Users, nor otherwise
allow others to obtain the information of Shanda Online Users through the said
means;
	 
	 	13.1.3	 	It will not violate this section, nor disclose, use or allow others to use the
trade secrets under its possession.

	 	13.2	 	Without prior written consents of the other Party, any Party shall not

24

 

	 	 	 	disclose any
provision, the signature and performance of this Agreement, and any information obtained
from the other Party and its affiliates during the signature and performance of this
Agreement, to a third party (excluding the
disclosure imposed by the laws, regulations, governmental authorities, stock exchanges
or other regulatory authorities, and excluding the disclosure to its legal counsels,
accounting consultants, business consultants and other consultants and authorized
employees).

	 	13.3	 	The invalidity or unenforceability of any provision of this Agreement shall not
affect the validity of the confidential sections.

	 	13.4	 	The confidential sections shall survive during the Term of this Agreement and two
(2) years after this Agreement is terminated.

	14	 	Liability for Breach of Agreement

     Unless otherwise specified in this Agreement, the direct or indirect violation of any
provision of this Agreement, or the failure to perform its obligations hereunder, or the failure
to do so promptly or sufficiently by any Party shall constitute the breach of this Agreement. In
such case, the Non-breaching Party is entitled to notify the Breaching Party to remedy its breach
and to eliminate the consequences arising out of such breach by taking sufficient, effective and
timely measures, and to claim its direct losses from such Breaching Party.

	15	 	Dispute Resolution and Governing Law

	 	15.1	 	The conclusion, validity, interpretation, performance, amendments, termination and
dispute resolution of, to and arising out of this Agreement shall be governed by the laws
of the PRC.

	 	15.2	 	Any dispute arising out of this Agreement shall be resolved through friendly
negotiation in the first instance. In the event that the said dispute cannot be resolved
within thirty (30) days after any Party notifies the other Party of resolving such
dispute in writing through friendly negotiation, any Party is entitled to institute such
dispute to the People’s Court at the

25

 

	 	 	 	signature place of this Agreement.

	16	 	Miscellaneous

	 	16.1	 	Without prior written consents of the other Party, any Party shall not assign its
rights and obligations hereunder in whole or part.
	 
	 	16.2	 	The failure to exercise its rights hereunder by any Party shall not be deemed to
waive such rights, nor affect the exercise of such rights in future by such Party.
	 
	 	16.3	 	This Agreement is made in five (5) copies, two (2) of which will be held by Shanda
Online, and three (3) of which will be held by Shanda Games.

(No Text In The Following)

26

 

     IN WITNESS WHEREOF, this Agreement has been duly executed by the authorized representatives of
the Parties as of the day and the year first above written.

Shanda Online:

Shanghai Shanda Networking Co., Ltd. (Seal)

Signed by Authorized Representative:                     

Nanjing Shanda Networking Co., Ltd. (Seal)

Signed by Authorized Representative:                     

Shanda Games:

Shanghai Shulong Technology Development Co., Ltd. (Seal)

Signed by Authorized Representative:                    

Nanjing Shulong Computer Technology Development Co., Ltd. (Seal)

Signed by Authorized Representative:                    

Shanghai Shulong Computer Technology Development Co., Ltd. (Seal)

Signed by Authorized Representative:                    

27

 

Appendix 3.1.5 Authentication Services

Section One Interface Development

	 	a)	 	Authentication Plug-in Method: the Parties may negotiate on and confirm the
login solutions for the Cooperation Products. The optional solutions are as follows:

	 	i.	 	SDK Dynamic Library: Namely PTSDK (Authentication),
FCMSDK (Anti-fatigue). The game server sides can be used alternatively;
	 
	 	ii.	 	COM Components: Namely PTCOM, applicable to use such
components on the websites and online games;
	 
	 	iii.	 	CAS: Namely SDCAS, WEBGAME can be plugged into Shanda
One-stop Service through this method;
	 
	 	iv.	 	Quan-Quan: Namely IGW, the client-side games can be
plugged into the authentication services through this method.

	 	b)	 	Interface Test: Each Party will provide test environment to the other
Party. Shanda Online shall complete the test for the plugged Cooperation Products within
reasonable time in accordance with its test standards, and such Cooperation Products will
go live after the test is completed.

Section Two Authentication Service Items:

	 	a)	 	Shanda Passport Registration: Shanda Online shall be responsible for
providing the Cooperation Products users with Shanda Passport registration services;
	 
	 	b)	 	Shanda Passport Management: Shanda Online will provide all kinds of
amendment operation based on Shanda Passport, including supplements and amendments of
information, amendments of passport, recovery of passport, supplements of anti-fatigue
information.
	 
	 	c)	 	Shanda Passport Authentication: Shanda Online shall be responsible for
providing the Cooperation Products users with Shanda Passport

28

 

	 	 	 	authentication services;
	 
	 	d)	 	Anti-fatigue: Shanda Online shall be responsible for anti-fatigue
strategies and services in respect of the Cooperation Products, and for ensuring that the
anti-fatigue functions of the Cooperation Products meet the national standards;
	 
	 	e)	 	Secondary Authentication (E-key, Security Card): If the Cooperation
Products users have Shanda e-key or security cards, Shanda Online may provide such users
with authentication services and supporting services in respect of the e-key or security
cards;
	 
	 	f)	 	Account-level Management: Based on the contributions of the Cooperation
Products users to the Cooperation Products, Shanda Online shall provide the user rating
system, and assist Shanda Games to provide the game players with personalized services in
accordance with such system.

Section Three Authentication Service Assurance:

     Shanda Online shall ensure that the authentication services can achieve the following service
standards:

	 	a)	 	Registration Response Time: <1.8s
	 
	 	b)	 	Authentication Response Time: <1.8s
	 
	 	c)	 	Response Time for Secondary Authentication: <1.8s
	 
	 	d)	 	Stability of Authentication Platform: 99.9% in whole year

Section Four Service Team Allocation:

     Shanda Online shall arrange the following service team for the authentication services for
the Cooperation Products:

	 	a)	 	Project Manager: One Person
	 
	 	b)	 	Architect: One Person
	 
	 	c)	 	Operation Director: One Person
	 
	 	d)	 	Program Director: One Person
	 
	 	e)	 	C++ Engineer: Three Persons

29

 

	 	f)	 	WEB Engineer: Three Persons
	 
	 	g)	 	Database Engineer: Three Persons
	 
	 	h)	 	Operation Engineer: Four Persons

30

 

Appendix 3.2.5: Billing Services

Section One Interface Development

	 	a)	 	Shanda Online shall provide Shanda Games and/or its partnership developers with
standard development kit, cross-platform web services, standard JAP and COM controls, and
plug-in documentation and technical supports marched with the software;

Section Two Billing Service Items:

	 	b)	 	Billing Forms:

	 	i.	 	Purchase of Properties: The game players can purchase the properties from
the game center by using Shanda Games Virtual Currency, and the billing system will
reduce Shanda Games Virtual Currency accurately based on the purchased properties;
	 
	 	ii.	 	Virtual currency conversion between users: When the game players convert
their virtual currency, the billing system will reduce Shanda Games Virtual Currency
of one game player and increase Shanda Games Virtual Currency of the other game
player subject to the order of the game system;
	 
	 	iii.	 	Time-length Deduction: Shanda Online will make appropriate deduction
based on the game time-length consumed by the game players;

	 	c)	 	Reporting Services: Shanda Online will daily provide Shanda Games with the data on
the consumption user number (times) with, recharge user number (times), revenues from the
consumption and recharge for the immediately preceding day;
	 
	 	d)	 	Reconciliation Services: Shanda Online will daily provide Shanda Games with
consumption list, recharge list and trading list of all game players for the immediately
preceding day.

Section Three Billing Service Assurance:

31

 

     99.9% stable operation every year; linkage disposal capability of more than 2000 game servers;
more than 1200 times per second for balance authentication; 700 times per second for concurrent
transactions; supports to 4.00 million concurrent online users; capacity expansion based on the
increase of Shanda Games Users

Section Four Service Team Allocation:

     Shanda Online shall arrange the following service team for billing services for the
Cooperation Products:

	 	e)	 	Project Manager: One Person
	 
	 	f)	 	Project Vice-manager: One Person
	 
	 	g)	 	Product Engineer: One Person
	 
	 	h)	 	Application Development Engineer: Seven Persons
	 
	 	i)	 	Database Development Engineer: Four Persons
	 
	 	j)	 	System Maintenance Engineer: Three Persons
	 
	 	k)	 	Test Engineer: One Person

32

 

Appendix 3.3.5 Data Services

Section One Service Items:

	 	a)	 	Reporting Services:
	 
	 	 	 	Shanda Online shall provide the following reporting services at the request of Shanda
Games:

	 	i.	 	Reporting development;
	 
	 	ii.	 	Display of reporting data

	 	b)	 	Personalized Data Inquiry: Shanda Online shall provide business data
inquiry at the request of Shanda Games;
	 
	 	c)	 	Data Analysis and Mining: Shanda Online shall provide Shanda Games with the
guidance of data observation.

Section Two Service Assurance:

	 	 	 	Shanda Online shall ensure the data services to meet the following standards:
	 
	 	a)	 	Response Time: Shanda Online shall provide Shanda Games with the data
inquiry results in strict compliance with the response time agreed by the Parties;
	 
	 	b)	 	Stable Operating Ratio: The stable operating ratio of the servers shall
achieve 100%.

Section Three Service Team Allocation:

	 	a)	 	BO Reporting Development Team:

	 	i.	 	Job Duties: Responsible for the development and maintenance of
BO reports
	 
	 	ii.	 	Number of Members: Three Persons

	 	b)	 	Extract, Transfer and Load (ETL):

	 	i.	 	Job Duties: Responsible for giving data extract standards,
controlling the quality of data sources, and clearing, integrating and
confirming the accuracy of the extracted data;
	 
	 	ii.	 	Number of Members: One Person

33

 

	 	c)	 	Data Warehouse (DW) Team:

	 	i.	 	Job Duties: Make development and maintenance based on DW
database
	 
	 	ii.	 	Number of Members: Two Persons

	 	d)	 	Data Analysis Inquiry Team:

	 	i.	 	Job Duties: Responsible for data inquiry, analysis and mining,
and providing game project teams, sales staff, finance staff with data
supports, and data supports for the strategies of high-level management
	 
	 	ii.	 	Number of Members: Five Persons

34

 

Appendix 3.4.5: Customer Services

Section One Customer Service Contact points:

	 	 	Shanda Games shall arrange the following contact points:

	 	a)	 	Business Contact:

	 	i.	 	Contact points for new game business
	 
	 	ii.	 	Contact points for daily game maintenance
	 
	 	iii.	 	Contact points for emergency

	 	b)	 	Technical Contact:

	 	i.	 	IT maintenance contact points
	 
	 	ii.	 	System development contact points

	 	 	 	Shanda Online shall arrange the following contact points:
	 
	 	a)	 	Business Contact:

	 	i.	 	Game Business Manager
	 
	 	ii.	 	Training Director
	 
	 	iii.	 	Director on Duty

	 	b)	 	Technical Contact:

	 	i.	 	Business Manager
	 
	 	ii.	 	Project Director

Section Two Customer Service Items:

	 	c)	 	Seats:

	 	 	Shanda Online shall provide the following seating services:

	 	i.	 	Business consulting and processing, introduction on new business, market
researches, order processing, acceptance of complaints, return visit to customers,
customer maintenance, and so on;
	 
	 	ii.	 	Diversified user service methods: such as telephone services, forum
services, e-mail services, fax services, return visit services, reception services,
self-help services, and so on

35

 

	 	d)	 	Automatic Question & Answer System:

	 	 	Shanda Online shall provide the Automatic Question & Answer System services for the
Cooperation Products as follows:

	 	i.	 	Answer the questions of an asker through the auto-match method;
	 
	 	ii.	 	Equip with simple man-machine dialogue functions.

Section Three Customer Service Assurance:

	 	e)	 	Shanda Online shall ensure the contacts by telephone, forum, e-mail, fax, return
visit and reception for the Cooperation Products Users;
	 
	 	f)	 	Shanda Online shall ensure at least 7000 person-time telephone services per day, at
least 3000 person-time e-mail and forum services per day, at least 160000 person-time
internet services per day and 150 person-time visit services per day.

Section Four Service Team, Technology and Premises Settings:

	 	g)	 	Team Allocation:

	 	i.	 	Shanda Online shall provide at least 180 telephone lines, at least 100
seats and at least 450 full-time customer service persons.
	 
	 	ii.	 	Two customer service directors and one quality control person shall be
appointed for twenty customer service persons;
	 
	 	iii.	 	All service persons have passed the position qualification
authentication.

	 	h)	 	Technical Settings:

	 	i.	 	No. 1 plug-in in whole country/Shanghai
	 
	 	ii.	 	Interactive Voice Response (IVR), 7*24-hour supports
	 
	 	iii.	 	Automatic Call Distribution (ACD), the telephone will jump automatically
if the line is engaged
	 
	 	iv.	 	Full telephone recording, intelligent outbound contact solution
	 
	 	v.	 	Accessible by remote seats
	 
	 	vi.	 	Collection of customer information, statistics of telephone traffic and
creation of reports

36

 

	 	vii.	 	Complete basic hardware supports, including PBX, ACD and CTI
	 
	 	viii.	 	CRM application system
	 
	 	ix.	 	Recording system
	 
	 	x.	 	Monitor reporting system

	 	i)	 	Premises Settings

	 	i.	 	Working areas, conference rooms, training rooms and staff lounge in the
customer service center

Section Five User Indexes

	 	j)	 	Shanda Online undertakes that its customer services shall meet the following
user indexes: 

	 	i.	 	Telephone services satisfied by customers (number of users satisfying the
telephone services/total number of voting users *100%) >95%;
	 
	 	ii.	 	Response ratio (number of settled matters within specified time/total
number of submitted matters x100% (24 hours for common customers, 3 hours for VIP,
72 hours for batch processing)) >95%;
	 
	 	iii.	 	Telephone response ratio (number of answer calls within 3 seconds after
the telephones ring/total number of telephones allocated to the seats
*100% >98%;
	 
	 	iv.	 	Service complaint ratio (complaint volumes/total service volumes
*100%) <1%;
	 
	 	v.	 	Average waiver ratio (year) (waiver volume/total incoming call volume
*100%):

	 	1)	 	Common Users: 45%
	 
	 	2)	 	VIP Users: 2%

37

 

Appendix 3.5.5: Quan-Quan Plug-in

Section One Quan-Quan Service Items:

	 	a)	 	Quan-Quan Functions:

	 	i.	 	Shanda Passport: Register Shanda Passport, log on games through Shanda
Passport, support secondary authentication (including but not limited to
e-key/security cards), support anti-fatigue, and provide account management services
such as passport amendment;
	 
	 	ii.	 	Recharge: Recharge function of Shanda Passport;
	 
	 	iii.	 	Remit account: Remit account from Shanda Passport to game accounts;
	 
	 	iv.	 	Customer Service: Caihong Automatic Question & Answer System;
	 
	 	v.	 	Openness: Customize the Cooperation Products Users to add other internet
contents and services and to develop other internet contents and services;
	 
	 	vi.	 	Message Services: Support news dissemination functions in the Cooperation
Products.

	 	b)	 	Data Services: Shanda Online will regularly provide login data relating to
Quan-Quan, and online data at the request of Shanda Games.
	 
	 	c)	 	Product Development: Shanda Online may provide the Quan-Quan version and
customize the updated services at reasonable request of Shanda Games.

Section Two Quan-Quan Service Assurance:

	 	a)	 	System Assurance: 99.9% stable operation every year; handling capability of
2000 times per second; complete tracking system for the number of online persons; support
the concurrent Quan-Quan use by 1.00 million users
	 
	 	b)	 	The response speed for the game customer sides and resource consumption can
achieve certain standards after Quan-Quan is connected to the games, such as Delphi
technology games. 

38

 

Section Three Service Team Allocation

	 	a)	 	Application plug-in supports: Two Persons
	 
	 	b)	 	Test and version control services: One Person
	 
	 	c)	 	User Service Supports: One Person
	 
	 	d)	 	Operating Service Supports: Three Persons

39EX-10.07

Exhibit 10.07

AMENDED
AND RESTATED NON-COMPETE AND NON-SOLICITATION AGREEMENT

     This
Amended and Restated Non-compete and Non-soliciation Agreement (this “Agreement”) is
entered into as of September 10, 2009 by and between Shanda Interactive Entertainment Limited, a
company limited by shares organized and validly existing under the laws of the Cayman Islands
(“Shanda”), and Shanda Games Limited, a company limited by shares organized and validly existing
under the laws of the Cayman Islands and a wholly-owned Subsidiary of Shanda (“SDG”).

W I T N E S S E T H

     WHEREAS, Shanda and SDG entered into a Master Separation Agreement dated as of July 1, 2008
(the “Separation Agreement”) providing for the contribution by Shanda of certain of its assets to
SDG and related matters;

     WHEREAS, in connection with the transactions contemplated by the Separation Agreement, Shanda
and SDG entered into a Non-Compete and Non-Solicitation Agreement dated as of July 1, 2008, as
amended as of May 29, 2009 (the “Existing Agreement”); and

     WHEREAS, Shanda and SDG intend to amend and restate the Existing Agreement in its entirely to
read in full as set forth herein.

     NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, Shanda and SDG, for themselves, their successors and permitted assigns, hereby
agree as follows:

     Section 1. Definitions. Each capitalized term used herein but not defined herein shall have
the meaning ascribed to it in the Separation Agreement.

     (a) "Games Business” means the sourcing, development, operation and licensing of Games, and
related Intellectual Property Rights and activities incidental to the foregoing.

     (b) "Games” means (i) massively multi-player online role-playing games and (ii) advanced
casual online games, in each case accessed by end users through PC client and/or browser client,
and in each case not including any online chess and board game community, online music community,
online e-sports game community and other virtual community, including virtual community that
contains certain online game style elements but such elements do not constitute the core business
model of such community.

 

 

     Section 2.
Non-compete by Shanda. From and after the Separation Date until the fifth
anniversary of the Separation Date (the “Non-Competition Period”), Shanda shall not, and shall
cause each other member of the Shanda Group not to, directly or indirectly, as a principal or for
its own account or jointly with others, or as a shareholder or equity owner in any Person (other
than members of the SDG Group), engage in the Games Business anywhere in the world. For the
avoidance of doubt, neither (i) operation of any PC game network platform or online service
platform, including but not limited to providing sales, distribution, billing, payment and/or
customer relationship management services to providers of Games Business nor (ii) acquisition of
any equity interests in any diversified company having not more than 25% of its gross revenues
(based on its latest annual audited financial statements) attributable to the Games Business will
be considered engaging in the Games Business for the purposes of this Agreement.

     Section 3. Acquisition of Additional Games Interests. (a) If any member of the Shanda Group
receives a proposal offering any member of the Shanda Group an opportunity (each an “Investment
Opportunity”) to acquire or invest in any Third Party engaging in the Games Business other than any
acquisition or investment permitted by Section 2, Shanda shall use its reasonable best efforts to
provide the SDG Group with the initial opportunity to pursue such Investment Opportunity. If the
SDG Group declines to pursue such Investment Opportunity, Shanda shall have the opportunity to
pursue such Investment Opportunity, provided that Shanda’s equity interest in such Third Party
shall not exceed 50%.

     (b) If Shanda or any other member of the Shanda Group (the “Seller”), after having complied
with Section 3(a) and invested in any Third Party engaging in the Games Business (the “Acquired
Games Interests”), intends to transfer, sell or otherwise dispose of a portion or all of such
Acquired Games Interests (the “Offered Interests”) to any Third Party, Shanda shall promptly
deliver a written notice (the “Offer Notice”) to SDG that the Seller desires to dispose of such
Offered Interests and that sets forth the detailed information of such Offered Interests, the price
that such member proposes to be paid for such Offered Interests (the “Offer Price”), and any other
material terms sought by such member. The giving of an Offer Notice to SDG shall constitute an
offer (the “Offer”) by such Seller to sell the Offered Interests to SDG or any other member(s) of
SDG designated by SDG for at the Offer Price and on the other terms set forth in the Offer Notice.
SDG shall have a 30-day period (the “Offer Period”) in which to accept, or cause any such
designated member to accept, such Offer by giving a notice of acceptance to such Seller prior to
the expiration of such Order Period. If SDG fails to notify the Seller prior to the expiration of
the Offer Period, it shall be deemed to have declined such Offer. If SDG declines (or is deemed to
decline) such Offer, the Seller shall have the right to effect a disposition of the Offer Interests
on substantially the same or more favorable (as

 

 

to the Seller) terms and conditions as were set forth in the Offer Notice at a price not less
than the Offer Price.

     Section 4. Non-Solicitation by Shanda. From and after the Separation Date until the fifth
anniversary of the Separation Date, Shanda shall not, and shall not permit any other member of the
Shanda Group to:

     (a) solicit any customer, supplier or any other Third Party having any business relationship
with any member of the SDG Group to cease doing business with or alter its business relationship
with such member; or

     (b) induce any employee of any member of the SDG Group to terminate his or her employment with
such member or to enter into any employment or other business relationship with a Person other than
a member of the SDG Group; provided that this clause (b) shall not prevent any member of the Shanda
Group from making generalized employment searches, by advertisements or by engaging firms to
conduct searches which are not focused on employees of members of the SDG Group.

     Section 5.
Extension of Non-compete. In the event that Shanda or any other member of the
Shanda Group shall be in violation of the aforementioned restrictive covenants, then the time
limitation of such restrictive covenants shall be extended for the period of time during which such
breach or breaches have occurred and are continuing.

     Section 6. Severability. If any provision contained in this Agreement shall for any reason
be held invalid, illegal or unenforceable in any respect, such invalidity, illegality or
unenforceability shall not affect the validity of any other provisions contained in this Agreement,
and the parties shall substitute for the invalid provision a valid provision which most closely
approximates the intent and economic effect of the invalid provision. Without limiting the
generality of the foregoing, if any provision contained in this Agreement shall be held to cover a
geographic area or to be for a length of time which is not permitted by Applicable Law, or in any
way construed to be too broad or to any extent invalid, such provision shall be deemed narrowed to
provide for the maximum enforceable geographic area, time period and the broadest term permitted by
Applicable Law and shall be enforced as so narrowed.

     Section 7. Specific Performance. The parties hereto acknowledge and agree that in the event
of any breach of this Agreement, the parties would be irreparably harmed and could not be made
whole by monetary damages. Each party hereto accordingly agrees (i) not to assert by way of
defense or otherwise that a remedy at law would be adequate, and (ii) that, in addition to any
other

 

 

remedy to which it may be entitled, that the remedy of specific performance of this Agreement
is appropriate in any action in court.

     Section 8. Miscellaneous. The provisions of Article 9 of the Separation Agreement are
hereby incorporated by reference into this Agreement.

 

 

     IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of
the date first above written.

	 	 	 	 	 
	 	SHANDA INTERACTIVE ENTERTAINMENT LIMITED

 	 
	 	By:  	/s/ Tianqiao Chen
 	 
	 	 	Name:  	Tianqiao Chen 	 
	 	 	Title:  	CEO and Chairman of the Board of Directors 	 
	 
	 	SHANDA GAMES LIMITED

 	 
	 	By:  	/s/ Qunzhao Tan
 	 
	 	 	Name:  	Qunzhao Tan 	 
	 	 	Title:  	Chairman of the Board of Directors

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