Document:

exv10w26

Exhibit
10.26

9th AMENDMENT TO SERVICE AGREEMENT

     This 9th Amendment to Service Agreement (this “Amendment”) is made and entered
into as of this 9 day of November, 2009 between First Data Merchant Services
Corporation (“FDMS”), and iPayment, Inc. (“Customer”).

RECITALS

A. Customer and FDMS have previously entered into a Service Agreement dated as of July 1, 2002, as
previously amended (the “Service Agreement”).

B. Wright Express Corporation and Wright Express Financial Services (collectively, “WEX”) has
designed a program to allow processing entities to provide processing and settlement services for
merchant’s transactions related to WEX Cards (the “WEX Full Acquiring Services”).

C. FDMS and WEX have entered into an agreement that includes the terms and conditions pursuant to
which FDMS and certain of its channels may solicit merchants for participation in the WEX Full
Acquiring Services (“FDMS WEX Agreement”).

D. Customer desires to market and promote the WEX Full Acquiring Serivces to Customer’s Accounts
pursuant to the terms and conditions of this Amendment.

E. Customer and FDMS now desire to amend the Service Agreement as set forth in this Amendment.

AGREEMENT

     In consideration of the foregoing, Customer and FDMS hereby agree as follows:

     1. The terms of this Amendment will be effective as of the date set forth above.

     2. Section II of Exhibit B to the Service Agreement is hereby amended by the addition of a new
pricing schedule for Customer’s Accounts boarded on the FDMS “North” platform, as set forth on
Schedule I attached hereto.

     3. WEX Full Acquiring Terms and Conditions.

          a. FDMS authorizes Customer to contract with Eligible WEX Merchants for acceptance of WEX
Cards for WEX Full Acquiring Services during the term of this Amendment in accordance with the
terms and conditions of this Amendment. Customer shall disclose to Eligible Merchants, which enter
into an agreement with Customer for acceptance of WEX Cards for WEX Full Acquiring Services (“WEX
Merchant”), that WEX shall have no direct obligation to the WEX Merchants with respect to WEX Full
Acquiring Services. All fees for WEX Full Acquiring charged by Customer to Customer’s WEX Merchant
shall be competitive in the marketplace.

          b. Customer may market the WEX Full Acquiring Services in its marketing materials to Merchants
at its own expense. Upon written request, FDMS may review any materials Customer uses to market the
WEX Full Acquiring Services to its Merchants. Any WEX Card acceptance welcome materials provided to
Customer’s WEX Merchants shall be subject to FDMS’ approval. As WEX may provide to FDMS, FDMS may
provide Customer with certain marketing or promotional

 

materials which may contain the WEX trademarks and service marks (“WEX Marks”). Customer shall
not in any manner represent that it has ownership in the WEX Marks or any registrations thereof.
Customer acknowledges that use of the WEX Marks shall not create in Customer’s favor any right
(other than the limited rights of use granted pursuant to this sublicense), title or interest in,
or to, the WEX Marks and that use of the WEX Marks by Customer inures to the benefit of Customer
only to the extent of the limited rights and interests set forth in this Amendment. Customer
shall not at any time adopt or use, without WEX’s prior written consent, any design, word or mark
which is similar or likely to be confused with the WEX Marks. Customer shall give WEX prompt
notice of any claim of infringement made against Customer of any litigation or settlement
negotiations involving claim of infringement of any copyright, trademark or other proprietary
rights of any third party with respect to the WEX Marks. In the event that this Amendment is
terminated for any reason, Customer shall cease and desist all use of the WEX Marks or any
simulation thereof, and, if requested, shall destroy all materials and unused documents upon
which WEX Marks appear.

          c. To the extent that Customer has access to or stores any WEX Card sales data, Customer
shall comply with all applicable data security standards as may be promulgated or amended by any
local, state or federal legislative, judicial or administrative authority from time to time.

          d. In accordance with the terms and conditions of the Agreement, Customer shall be responsible
for all chargebacks related to Customer’s WEX Merchant’s WEX Card sales.

          e. Customer acknowledges that FDMS will not support processing of tax exemptions for WEX
cardholders that have tax exemption status. WEX settles tax exemptions directlyh with its commercial
fleet customers, as applicable.

          f. Customer agrees that there may be situations where a request is made by either FDMS or WEX
to suspend or terminate acceptance of WEX Cards from a particular WEX Merchant, which primarily
involve circumstances of suspected fraud, suspected WEX Card misuse by a WEX Merchant, or
regulatory requirements prohibiting WEX from conducting business with a WEX Merchant. In relation
to the termination of a WEX Merchant, Customer agrees to work with FDMS and WEX to provide any
necessary information in a timely and prompt manner in order to help mitigate the risk to all
parties.

          g. Customer shall notify FDMS of any errors contained within a settlement report within
fifty-five (55) days of the receipt of such report. WEX will not reprocess WEX Card sales data
beyond one hundred twenty (120) days from the date of the WEX Card sale.

          h. Customer shall pay the fees set forth in Schedule II of this Amendment for the
WEX Full Acquiring Services. Customer shall have no minimum processing requirement for the WEX
Full Acquiring Services.

          i. Customer shall ensure that Customer’s WEX Merchants:

	 	i.	 	Provide, at Customer’s WEX Merchant’s expense,
all equipment necessary to permit the electronic acceptance of the WEX
Cards, including the operation and maintenance of the equipment,
telecommunication link, and provision of all networking services;
	 
	 	ii.	 	All authorization request data for WEX Card
sales must include WEX Cardholder account number, vehicle number, card
expiration date, driver identification number; and the amount of the
transaction, date and time of the transaction, quantity of goods sold,
unit price, and product code (the

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	 	 	 	“Authorization Request Data”). All Manual Card Sales must include an
authorization number or other approval code from WEX along with the
aforementioned Authorization Request Data;
	 
	 	iii.	 	Not to submit a WEX Card sale for processing when a WEX Card is not
presented at the time of the WEX Card sale;
	 
	 	iv.	 	Complete a WEX Card sale only upon the receipt of an
authorization approval message and not accept a WEX Card when an expired
card/decline message is received;
	 
	 	v.	 	Not to submit a WEX Card sale for processing until the
goods have been delivered or services performed;
	 
	 	vi.	 	Not to accept a WEX Card where the WEX Card appears
to be invalid or expired or there is reasonable belief that the WEX Card
is counterfeit or stolen;
	 
	 	vii.	 	Provide a copy of the receipt for a WEX Card sales,
upon the request of the cardholder, to the extent permitted by applicable
law, which shall not include the full account number or driver
identification number;
	 
	 	viii.	 	Require the Cardholder to sign a receipt when a WEX
Card sale is not completed by an island card reader;
	 
	 	ix.	 	Take all commercially reasonable efforts to protect
Manual Card Sales Transaction data from fraud or misuse;
	 
	 	x.	 	Not divide the price of goods and services purchased
in a single WEX Card sale among two or more sales receipts or permit a WEX
Card sale when only partial payment is made by use of the WEX Card and the
balance is made with another Bank Card;
	 
	 	xi.	 	Maintain a record of all WEX Card sales, including the
Authorization Request Data, for a period of one year and product such
records upon the reasonable request of WEX;
	 
	 	xii.	 	Allow WEX to audit records, upon reasonable advance
notice, related to the WEX Full Acquiring Services; and
	 
	 	xiii.	 	Retransmit WEX Card sales data when reasonably requested to do so; and
	 
	 	xiv.	 	Agree that its sole remedies shall be against Customer
for the WEX Full Acquiring Services and not WEX, except to the extent that
WEX knows of any fraud related to the WEX Cards and fails to provide notice
of such fraud or WEX commits fraud in respect to the WEX Full Acquiring
Services.

          j. Customer hereby acknowledges that WEX may refer to a default price per gallon table,
which may be used when the calculated pries per gallon for a WEX Card sale that falls
outside of WEX’s acceptable range of pricing which is updated from time to time by WEX
based upon market conditions. The table is based upon average price per gallon data
collected from all merchants who accept WEX Cards.

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          k. Customer hereby acknowledges and agrees that FDMS may disclose Customer’s
participation in WEX Full Acquiring Services to WEX.

          l. Notwithstanding anything in this Amendment to the contrary, FDMS’ obligation to
provide the WEX Full Acquiring Services will terminate automatically without penalty to FDMS or
WEX upon the earlier of (i) the termination or expiration of FDMS WEX Agreement, (ii) the
termination or expiration of the Agreement, (iii) at least sixty (60) days prior written notice by
FDMS to Customer; (iv) Customer’s failure to comply with the material terms of this Amendment, or
(v) written notice to Customer, if WEX discontinues the WEX Full Acquiring Services.

          m. Following the expiration or termination of this Amendment, (a) the WEX Full Acquiring
Services will continue to be provided to Customer’s WEX Merchants for sixty (60) days after the
effective date of such expiration or termination, (b) Customer shall terminate all agreements with
Customer’s WEX Merchants with respect to the WEX Full Acquiring Services, and (c) Customer shall
cease soliciting Merchants for WEX Full Acquiring Services under this Amendment.

          n. In addition to its indemnification obligations the Service Agreement, Customer agrees to
indemnify, defend, and hold harmless FDMS, WEX, its employees, officers, directors and agents
harmless from and against any claim, demand, loss, financial or otherwise, damage, liability or
cost, including reasonable legal fees and expenses, caused by or arising from (i) any intentional
or grossly negligent misrepresentation by Customer as to the type of business conducted by an
Merchant, (ii) Customer’s breach of the terms of this Amendment, (iii) the actual loss or theft of
any WEX Card sales data or WEX Merchant information received or stored by Customer pursuant to
this Amendment; and (iv) Customer’s failure to comply with applicable legal or regulatory
requirements.

          o. WEX Full Acquiring Services Definitions:

i. “Cardholders” shall mean any person who is authorized to use a WEX Card for
business, government or non-profit organization to whom a valid WEX Card has
been issued.

ii. “Eligible Merchants” shall mean Merchants that meet the following criteria:
(i) must not have an existing WEX Card acceptance relationship with WEX, (ii)
must not have more than twenty-five (25) locations, and (iii) must be on the
“Buypass” front-end and “North” back-end.

iii. “Manual Card Sales” a non-electronic WEX Card sale that is completed
through the use of an imprinter to imprint the WEX Card information on a sales
slip that is signed by the Cardholder.

iv. “WEX Card” shall mean a card issued by WEX which is exclusively provided
for commercial purposes.

     4. Capitalized terms used but not otherwise defined in this Amendment will have the meanings
set forth in the Service Agreement.

     5. In the event of a conflict between this Amendment and the Service Agreement as it relates
to the subject matter of this Amendment, the terms of this Amendment will control. Otherwise, all
terms and conditions of the Service Agreement will remain in full force and effect and likewise
apply to this Amendment.

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     The parties have executed this Amendment as of the date first above written.

FIRST DATA MERCHANT SERVICES CORPORATION

	 	 	 	 	 
	 	By:  	     /s/ Stephanie Lusher
 	 
	 	Name:   Stephanie Lusher 	 
	 	Title:   SVP 	 
	 
	 	iPAYMENT, INC.

 	 
	 	By:  	/s/ Joseph Jorling
 	 
	 	Name:   Joseph Jorling 	 
	 	Title:   Senior Vice President 	 
	 

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SCHEDULE I

 *

 

			
	*	 	Omitted pursuant to a confidential treatment request. The confidential portion has been
filed separately with the SEC.

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SCHEDULE II

WEX Full Acquiring Fees:

	 	I.	 	Customer shall pay a fee of * % of the total of each WEX Card sale.
	 
	 	II.	 	Customer shall pay a fee of $ * for each manual WEX
Card Sale where such manual WEX Card sale is not due to an
equipment or communications failure by WEX.
	 
	 	III.	 	Customer shall pay a fee of $ * shall be applied per
authorization when such authorization is not made electronically
and is made via WEX voice authorization services, and is not the
result of an equipment or communications failure by WEX.
	 
	 	IV.	 	For any WEX research services that is requested
and approved by Customer, Customer shall pay a fee of $ *

 

			
	*	 	Omitted pursuant to a confidential treatment request. The confidential portion has been
filed separately with the SEC.

7exv10w27

Exhibit
10.27

10th AMENDMENT TO SERVICE AGREEMENT

     This 10th Amendment to Service Agreement, by and between First Data
Merchant Services Corporation (“FDMS”) and iPayment Inc. (formerly known as iPayment Holdings,
Inc.) (“Customer”) is made and entered into this 12 day of November 2009 (this “Amendment”).

RECITALS

     A. FDMS and Customer have entered into a certain Service Agreement dated as of July
1, 2002, as amended (the “Service Agreement”).

     B. American Express Travel Related Services Company, Inc. (“American Express”) has designed a
program to increase acceptance of Cards (as defined in the American Express One Point Operating
Regulations) among small merchants by offering an integrated service and competitive pricing
through third party service agents, which program is known as the Establishment Sales and Servicing
Program (the “One Point Program”).

     C. FDMS and American Express are parties to that certain Establishment Sales and Servicing
Program Agreement, effective as of December 11, 2007, including the applicable Operating
Regulations, as each may be amended from time to time in accordance with the terms of such
Establishment Sales and Servicing Program Agreement (the “FDMS AmEx Agreement”).

     D. FDMS may provide Authorization Services, Submission Services and Settlement Services, as
each is defined in the American Express One Point Operating Regulations, in accordance with the
terms of the FDMS AmEx Agreement (“One Point Services”).

     E. Customer desires for Customer’s Accounts that meet the applicable One Point Program
requirements to participate in the One Point Program and receive certain One Point Services subject
to the terms of this Amendment.

     F. Customer and FDMS desire to amend the Service Agreement as set forth herein.

AGREEMENT

Customer and FDMS agree as follows:

     1. The
terms of this Amendment are effective as of November 1, 2009.

     2. Customer represents and warrants that it is a Service Agent (as such term is used in the
American Express One Point Operating Regulations) pursuant to an agreement between and executed by
American Express and Customer, including the American Express One Point Operating Regulations (as
each may be amended from time to time, the “Customer AmEx Agreement”). Customer promptly will notify
FDMS of any changes with respect to the foregoing, including termination of the Customer AmEx
Agreement.

     3. During the shorter of the term of the FDMS AmEx Agreement, the Customer AmEx Agreement or
the Service Agreement, FDMS will provide Customer’s Accounts that have a valid One Point Program SE Number
(as defined in the American Express One Point Operating Regulations) on the FDMS System with those
One Point Services that are contemplated to be provided by FDMS to Customer or Customer’s Accounts
under the Service Agreement. The parties acknowledge and agree that Customer will pay the fees set
forth in Section II of Exhibit B

 

 

to the Service Agreement for One Point Services provided by FDMS to Customer or Customer’s
Accounts. Section 10.5 of the Service Agreement will apply to FDMS’ release of Customer’s
Proprietary Information to American Express upon FDMS’s receipt of a written request from
American Express.

     4. As between Customer and FDMS: (a) FDMS shall have no liability to American Express with
respect to Customer’s performance or breach of its obligations under the Customer AmEx Agreement;
(b) Customer shall have no liability to American Express with respect to FDMS’s performance or
breach of its obligations under the FDMS AmEx Agreement; and (c) FDMS shall have no liability to
Customer with respect to the One Point Services so long as, with respect to the One Point
Services, (i) FDMS is performing its obligations under the FDMS AmEx
Agreement in accordance with the terms of such agreement, and (ii) FDMS has not breached
its obligations under the Service Agreement (including this Amendment).

     5. The definitions of “Interchange Settlement” set forth in Exhibit C to the Service
Agreement is hereby amended and restated as follows:

     “Interchange Settlement” means, with respect to Transaction Cards for which FDMS provides
handles settlement, the process by which FDMS on behalf of Customer (i) facilitates payment for
Transaction Card Tickets presented by Acquirers to Customer, (ii) receives payment for
Transaction Card Tickets presented by Customer to Issuers, and (iii) remits and receives
payments for chargebacks and other Interchange fees and expenses of or payable by Customer.

     6. Capitalized terms used but not otherwise defined in this Amendment will have the meanings
set forth in the Service Agreement. This Amendment constitutes the entire agreement between the
parties regarding the subject matter hereof and supersedes all prior and contemporaneous
agreements and understandings. In the event of a conflict between this Amendment and the
Service Agreement as it relates to the subject matter hereof, the terms of this Amendment shall
control. Otherwise, all terms and conditions of the Service Agreement shall likewise apply to
this Amendment.

     IN WITNESS WHEREOF, the parties have executed this Amendment as of the date first set
forth above.

	 	 	 	 	 	 	 	 	 	 	 

	iPayment, Inc.	 	 	 	First Data Merchant Services Corporation	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Joseph Jorling
 

	 	 	 	By:
	 	/s/ Stephanie Lusher
 

	 	 
	Name:

	 	Joseph Jorling
	 	 	 	Name:
	 	Stephanie Lusher	 	 
	Title:

	 	Senior Vice President
	 	 	 	Title:
	 	SVP	 	 
	Date:

	 	10/09/2009
	 	 	 	Date:
	 	11-13-09

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