Document:

EX-10.1

PERSONAL AND CONFIDENTIAL

September 6, 2005

Mr. George Hepburn

1969 Spruce Drive

Glenview, IL 60025

Dear George:

I am pleased to present this offer of employment to join APAC Customer Service, Inc. (“APAC”) as
Senior Vice President and Chief Financial Officer, reporting to me. The following terms will
apply:

	 	1.	 	Your start date will be September 19, 2005.

	 	2.	 	Your starting base salary will be $300,000 on an annualized basis payable bi-weekly This
“base salary” is stated for convenience only and is not intended as an annual contract of
employment. Your base salary will be reviewed each year at the time when increases for
executives of APAC are considered. At the present time that occurs on or about April 1 of
each year.

	 	3.	 	You will be a participant in APAC’s annual Management Incentive Compensation Plan (“MIP”) as
it exists from year to year (copy enclosed). We envision an opportunity of 10%-40%-80% for
threshold-target-maximum performance, respectively. The payout of MIP will depend on APAC’s
meeting its budgeted financial performance and your meeting your individual and team
performance goals that will be established each year between you and the executive to whom you
report.

	 	4.	 	You will be entitled to paid vacation of four (4) weeks and will also be entitled to
participate in all employee benefit plans and programs extended to employees at the executive
level (Benefits Summary enclosed).

	 	5.	 	Subject to the approval of the Compensation Committee, you will be granted options to
purchase 300,000 shares of APAC stock at an exercise price equal to the mean between the high
and low prices at which APAC’s common stock trades on the first day of your employment with
the Company, as reported by Bloomberg Financial Markets. These options will vest at the rate
of 20% per year during the first five years of your employment. A copy of our option
agreement is provided for your review.

	 	6.	 	Upon joining the company, you will receive an Employment Security Agreement, which outlines
additional cash compensation protection in the event of “Change in Control” of the Company (a
copy of which is enclosed).

	 	7.	 	As a condition of employment, you will sign an Agreement Protecting Company Interests, a copy
of which is enclosed.

	 	8.	 	Except for (1.) your termination of employment in connection with a “change in control” as
defined in the Employment Security Agreement referenced above, or (2.) your termination of
employment by APAC “for cause” (Defined as “(i) gross misconduct or gross negligence in the
performance of your employment duties; (ii) willful disobedience by you of the lawful
directions received from the Company or from the person to whom you directly report or of
established policies of the Company; or (iii) commission by you of a crime involving fraud or
moral turpitude that can reasonably be expected to have an adverse effect on the business,
reputation or financial situation of the Company”), or (3.) your termination as a result of
your resignation from employment with the Company other than for Agreed Reason, and provided
you sign a then-current Waiver & Release Agreement, APAC will pay you severance equal to (x)
the monthly amount of your then-current Base Salary plus (y) the amount necessary to reimburse
you for payments you make in connection with your exercise of your rights under COBRA to
continue your and your dependants’ medical and dental benefits in accordance with the terms of
the Company’s welfare plans as may be in effect from time to time during each of the following
twelve (12) months following such termination. Resignation for “Agreed Reason” shall mean a
resignation by you prior to any Change of Control if, after notice to the Company and a
fifteen day opportunity by the Company to cure, (a) your duties and responsibilities are
materially reduced or diminished from those in effect on your commencement of employment
without your written consent or you no longer report to the Chief Executive Officer of the
Company, or (b) your base salary and the incentive compensation opportunity available to you
is reduced in the aggregate and not in accordance with a compensation reduction applicable to
all senior executives’ salaries generally. Severance payments will be made in accordance with
either this agreement or the prevailing change of control agreement, whichever is more
advantageous to you; but in no event will severance payments be made under both agreements.
Such payments will be made on APAC’s customary payroll dates in installments equal to your
regular biweekly salary, less all applicable withholding taxes. Notwithstanding the
foregoing, no amount shall be paid pursuant to this Agreement prior to the date that is at
least six months following a termination of employment to the extent such amount would be
subject to excise tax under the terms of Section 409A of the Internal Revenue Code of 1986, as
amended.

You are not required to mitigate the amount of any severance payment provided for in this letter
by seeking other employment or otherwise, nor shall the amount of any payment or benefit
provided for in the Employment Agreement be reduced by any compensation, income or benefit you
may receive from any source. In addition, no payments to you under this letter may be subject
to any offset or setoff due to any claim the Company or its affiliates may have against you.

	 	9.	 	This offer is extended contingent upon receipt of a completed Application for Employment,
satisfactory references, and adequate results of a background investigation.

	 	10.	 	You hereby represent and warrant that you are not subject to any covenants, agreements or
restrictions, including, without limitation, any covenants, agreements or restrictions arising
out of your prior employment or independent contractor relationships, which would be breached
or violated by your acceptance of this offer of employment or by your performance of your
duties. You acknowledge that it is APAC’s express policy to abstain from the use or
disclosure of the trade secrets and proprietary information of third parties, and you hereby
expressly covenant that you will not use or disclose trade secrets or proprietary information
of third parties while working at APAC.

	 	11.	 	This letter shall be binding on the Company and any successor to its business or to a
majority of its business assets and the Company will require any successor in interest
(whether direct or indirect) to expressly observe and agree to perform this letter; provided,
however, that no such assumption shall relieve the Company of its obligations.

	 	12.	 	Any controversy or claim arising out of or relating to this letter or a breach of its
provisions, other than a claim for injunctive relief, shall be settled by arbitration in
accordance with the Employment Arbitration Rules of the American Arbitration Association in
effect at the time demand for arbitration is made by either party. This arbitration shall be
conducted before a single arbitrator selected by mutual agreement or three (3) arbitrators if
the parties are unable to agree on a single arbitrator within 30 days of the first demand for
arbitration. If three arbitrators are necessary, one arbitrator shall be named by APAC, a
second shall be named by you and the third shall be named by the two arbitrators so chosen.
The arbitration shall occur in either Cook or Lake County, Illinois. In the event of any such
dispute and arbitration the non-prevailing party shall be responsible for the fees and
expenses paid to the arbitrators and court reporters, but the parties shall be responsible for
any respective attorneys’ fees regardless of outcome.

George, we are excited about your joining APAC. If you have any questions please don’t hesitate to
contact me.

Sincerely,

APAC CUSTOMER SERVICES, INC.

	 	 	 
	Robert J. Keller

	 	ACCEPTED BY:
	President and Chief Executive Officer

	 	

     

George Hepburn September 14, 2005

KT/ML

C: K. TullochKinder Morgan, Inc. Exhibit 4.3

                                                                    Exhibit 4.3

[SEAL]

    INCORPORATED UNDER THE LAWS                          COMMON STOCK
      OF THE STATE OF KANSAS                        PAR VALUE $5 PER SHARE

                                                            SHARES

THIS CERTIFICATE IS TRANSFERABLE IN                    CUSIP 49455P 10
        NEW YORK, NEW YORK                    SEE REVERSE FOR CERTAIN DEFINITION

                           [KINDER MORGAN, INC. LOGO]

This is to Certify that

is the owner of

          FULLY PAID AND NON-ASSESSABLE SHARES OF THE COMMON STOCK OF

Kinder Morgan, Inc. (hereinafter called the Corporation), transferable on the
books of the Corporation by the holder hereof in person or by duly authorized
attorney upon surrender of this Certificate properly endorsed. This Certificate
and the shares represented hereby are issued and shall be held subject to all of
the provisions of the Corporation's Articles of Incorporation, to all of which
the holder by acceptance hereof assents. This Certificate is not valid unless
countersigned by the Transfer Agent and registered by the Registrar.

     Witness the facsimile seal of the Corporation and the facsimile signatures
of its duly authorized officers.

                             [CERTIFICATE OF STOCK]

Dated

Countersigned and Registered:
     EQUISERVE TRUST COMPANY, N.A.
                         Transfer Agent and Registrar

By:                             /s/ Richard D. Kinder      /s/ Joseph Listengart
    Authorized Signature        CHAIRMAN OF THE BOARD            SECRETARY
<PAGE>
                              KINDER MORGAN, INC.

     The Corporation will furnish without charge to any stockholder requesting
same a statement setting forth the powers, designations, preferences and
relative, participating, optional or other special rights of each class of its
stock or series thereof and the qualifications, limitations or restrictions of
such preferences or rights. Such request may be made to the office of the
Secretary of the Corporation or to the Transfer Agent.

     The following abbreviations, when used in the inscription on the face of
this certificate, shall be construed as though they were written out in full
according to applicable laws or regulations:

<Table>
<S>                                                    <C>
     TEN COM - as tenants in common                    UNIF GIFT MIN ACT-            Custodian
                                                                         -----------           ----------
     TEN ENT - as tenants by the entireties                                 (Cust)              (Minor)

     JT TEN  - As joint tenants with right of                            under Uniform Gifts to Minors
               survivorship and not as tenants                           Act
               in common                                                      ---------------------------
                                                                                      (State)

                                                       TOD             - transfer on death
                                                                                        TOD
                                                                          -------------     -------------
                                                                             (owner)        (beneficiary)
                                                                         subject to STA TOD rules
</Table>

     Additional abbreviations may also be used though not in the above list.

     For value received,
                         ------------------------------------------------------
hereby sell, assign and transfer unto

     PLEASE INSERT SOCIAL SECURITY OR OTHER IDENTIFYING NUMBER OF ASSIGNEE

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
PLEASE PRINT OR TYPEWRITE NAME AND ADDRESS INCLUDING POSTAL ZIP CODE OF ASSIGNEE

--------------------------------------------------------------------------------

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                                                                          Shares
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of the capital stock represented by the within Certificate, and do hereby

irrevocably constitute and appoint
                                   ---------------------------------------------

--------------------------------------------------------------------------------

Attorney to transfer the said stock on the books of the within-named Corporation

with full power of substitution in the premises.

Dated,
       --------------------------------------

                                    NOTICE:

     THE SIGNATURE(S) TO THIS ASSIGNMENT MUST CORRESPOND WITH THE NAME(S) AS
WRITTEN UPON THE FACE OF THE CERTIFICATE IN EVERY PARTICULAR WITHOUT ALTERATION
OR ENLARGEMENT OR ANY CHANGE WHATEVER.

X
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              (SIGNATURE)

X
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              (SIGNATURE)

     THE SIGNATURE(S) SHOULD BE GUARANTEED BY AN ELIGIBLE GUARANTOR INSTITUTION
(BANKS, STOCKBROKERS, SAVINGS AND LOAN ASSOCIATIONS AND CREDIT UNIONS WITH
MEMBERSHIP IN AN APPROVED SIGNATURE GUARANTEE MEDALLION PROGRAM), PURSUANT TO
S.E.C. RULE 17Ad-15.

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SIGNATURE(S) GUARANTEED BY:
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