Document:

Filed by Bowne Pure Compliance

 

EXHIBIT 10.92

 

Amendment #A.002

20020124.5.S. 10

Between

Startek, Inc.

And

AT&T Services, Inc.

 

 * Material has been omitted pursuant to a request for confidential treatment and such material
has been filed separately with the Securities and Exchange Commission. An asterisk within brackets
denotes omissions.

 

 

 

Amendment No. 20020124.5.S.10.A.002

AMENDMENT NO. 20020124.5.S.l0.A.002

AGREEMENT NO. 20020124.5.S.10

This Amendment, effective on April 1, 2007 (“Effective Date”), and amending Agreement No.
20020124.5.S.10, is by and between Startek, Inc., a Delaware corporation (“Supplier”) and AT&T
Services, Inc. (formerly AT&T Corp.), a Delaware corporation (“AT&T”), each of which may be
referred to in the singular as “Party” or in the plural as “Parties.”

WITNESSETH

WHEREAS, Supplier and AT&T entered into Agreement No. 20020124.5.S.10, on October 21, 2004, as
amended by Amendment 1, dated December 15, 2005 (the “Agreement”); and

WHEREAS, Supplier and AT&T entered a new Master Agreement Number 20070105.006.C (“Master
Agreement”) signed by Startek, Inc. on January 26, 2007, and AT&T on January 18, 2007, and the
terms and conditions of this Master Agreement shall now govern this Agreement.

WHEREAS, Supplier and AT&T desire to further amend the Agreement as hereinafter set forth; and

ACCORDINGLY, the parties hereby agree as follows:

Agreement Number 20070105.006.C from the Effective Date forward shall govern and control Order No.
20020124.5.S.10 that was originally issued pursuant to Agreement No. 20020124.5.C. Agreement
Number 20070105.006.C is hereby incorporated by reference into Agreement Order No. 20020124.5.S.10
and 20020124.5.C shall be of no effect.

Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the
Parties hereto agree as follows:

	 	1.	 	Section III TERM, is hereby amended to end March 31, 2008.
	 
	 	2.	 	Sections IV and V are hereby modified to change AT&T Program Representative to George
DeHostos located at the following address:

[*]

AT&T ACS Procurement

AT&T Corp.

Phone: [*]

Email: [*]

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Services., Startek, Inc., their Affiliates and

their third party representatives, except under written agreement by the contracting Parties.

 

2

 

Amendment No. 20020124.5.S.10.A.002

	 	3.	 	Section VII is modified to change Supplier’s Representative to:

[*]

Director — Client Services

44 Cook Street

Denver, CO 80206

Phone [*]

Email: [*]

	 	4.	 	Section VIII is hereby modified to add at the beginning of the Section:
	 
	 	 	 	The maximum expenditure under this Amendment shall not exceed [*] Dollars ($[*]).
	 
	 	5.	 	Section IX PRICING SCHEDULE is hereby modified to delete #2. Area Manager
from the list of items.
	 
	 	6.	 	Attachment A Statement of Work, Section B, Hours/Days of
Operation is hereby modified to delete the 2nd paragraph and replace with
the following:
	 
	 	 	 	“Supplier shall manage the Agents to cover the time periods set forth above.”
	 
	 	7.	 	Attachment A Statement of Work, Section C Volume and Forecasting Process is hereby
modified to replace the 1st sentence with the following:
	 
	 	 	 	“AT&T requires that Supplier provide [*] and [*] for this Program.”
	 
	 	8.	 	Attachment A Statement of Work, Section R General Items is hereby modified to delete
the 2nd paragraph and replace with the following:
	 
	 	 	 	“Any Supplier Employee related to this AT&T Enterprise Business Services (EBS) Program,
either by function or by title, shall not enter into business agreements, nor act as agent
for, any AT&T Competitor in a facility dedicated to this Program.”

The terms and conditions of Agreement No. 20020124.5.S.10 in all other respects remain
unmodified and in full force and effect.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Services., Startek, Inc., their Affiliates and

their third party representatives, except under written agreement by the contracting Parties.

 

3

 

Amendment No. 20020124.5.S.10.A.002

IN WITNESS WHEREOF, the Parties have caused this Amendment A.002 to Agreement No.
20020124.5.S.10 to be executed, which may be in duplicate counterparts, each of which will be
deemed to be an original instrument, as of the date the last Party signs.

	 	 	 	 	 	 	 
	Startek, Inc.	 	AT&T Services, Inc.
	 
	 	 	 	 	 	 
	By:

	 	/s/ Patrick M. Hayes
	 	By:
	 	/s/ Richard Steadman
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name:

	 	Patrick M. Hayes
	 	Printed Name:
	 	Richard Steadman
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Title:

	 	COO
	 	Title:
	 	Director, Global Strategic Sourcing
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Date:

	 	4/3/07
	 	Date:
	 	19 March 2007
	 

	 	 
	 	 	 	 

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Services., Startek, Inc., their Affiliates and

their third party representatives, except under written agreement by the contracting Parties.

 

4Filed by Bowne Pure Compliance

 

EXHIBIT 10.93

 

Amendment #A.005

20020124.5.S.5 — Nodal Voice Ordering & Provisioning

Between

Startek, Inc.

And

AT&T Services, Inc.

 

 * Material has been omitted pursuant to a request for confidential treatment and such material
has been filed separately with the Securities and Exchange Commission. An asterisk within brackets
denotes omissions.

 

 

 

Amendment No. 20020124.5.S.5.A.005

AMENDMENT NO. 20020124.5.S.5.A.005

AGREEMENT NO. 20020124.5.S.5 — Nodal Voice Ordering & Provisioning

This Amendment, effective April 1, 2007 (“Effective Date”), and amending Agreement No.
20020124.5.S.5, is by and between Startek, Inc., a Delaware corporation (“Supplier”) and AT&T
Services, Inc. (formerly AT&T Corp.), a Delaware corporation (“AT&T”), each of which may be
referred to in the singular as “Party” or in the plural as “Parties.”

WITNESSETH

WHEREAS, Supplier and AT&T entered into Agreement No. 20020124.5.S.5, on April 15, 2004, as amended
by Amendment 1, dated December 20, 2004, Amendment 2, dated April 28, 2005, Amendment 3, dated
December 1, 2005 and Amendment 4, dated August 31, 2006 (the “Agreement”); and

WHEREAS, Supplier and AT&T entered a new Master Agreement Number 20070105.006.C (“Master
Agreement”) signed by Startek, Inc. on January 26, 2007 and AT&T on January 18, 2007 and the terms
and conditions of this Master Agreement shall now govern this Agreement.

WHEREAS, Supplier and AT&T desire to further amend the Agreement as hereinafter set forth; and

ACCORDINGLY, the parties hereby agree as follows:

Agreement Number 20070105.006.C from the Effective Date forward shall govern and control Order No.
20020124.5.S.5 that was originally issued pursuant to Agreement No. 20020124.5.C. Agreement Number
20070105.006.C is hereby incorporated by reference into Agreement Order No. 20020124.5.S.5 and
20020124.5.C shall be of no effect.

Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the
Parties hereto agree as follows:

	 	1.	 	Section III ‘INVOICING’ is hereby modified to change Company’s Representative for
invoicing to: [*] ([*])
	 
	 	2.	 	Section IV ‘Company’s Technical Representative’ is hereby deleted and replaced with the
following:
	 
	 	 	 	“IV Company’s Technical Representative is [*] located at the following address:

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Services, Inc., Startek, Inc., their Affiliates

and their third party representatives, except under written agreement by the contracting Parties.

 

2

 

Amendment No. 20020124.5.S.5.A.005

[*]

AT&T Corp

Room 3C125

One AT&T Way

Bedminster, NJ 07921

Phone [*]

[*]

	 	3.	 	Section VII ‘TERM’, is hereby amended to change the end date to March 31, 2008.
	 
	 	4.	 	Section VIII is hereby modified to add at the beginning of the Section:
	 
	 	 	 	“The maximum expenditure for the Complex Voice Ordering Work under this Amendment shall not
exceed [*] Dollars ($[*]) and the maximum expenditure for the Corporate ITS Nodal Ordering
Work under this Amendment shall not exceed [*] Dollars ($[*].)
	 
	 	5.	 	Section X Supplier’s Representative is hereby added:

[*]

Director — Client Services

44 Cook Street

Denver, CO 80206

Phone [*]

Email: [*]

	 	6.	 	Attachment A Statement of Work “Section A Work Description” is hereby modified to
replace the fist paragraph with the following:
	 
	 	 	 	“Contractor shall provide Voice Ordering services and Voice Ordering Support Services to
Company, as determined by Company.
	 
	 	7.	 	Attachment A Statement of work “Section C Volume and Forecasting Process” is hereby
modified to replace the first sentence with the following:
	 
	 	 	 	“Company anticipates it will generate a volume of Work for Contractor to staff [*] Order
Specialists for Complex Voice Ordering (subject to Company’s written request and written
approval) [*] percent ([*]%)”
	 
	 	8.	 	Attachment A Statement of Work “Section T ‘Operational Control Compliance Provision” is
hereby modified to replace Exhibit A with the attached.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Services, Inc., Startek, Inc., their Affiliates

and their third party representatives, except under written agreement by the contracting Parties.

 

3

 

Amendment No. 20020124.5.S.5.A.005

The terms and conditions of Agreement No. 20020124.5.S.5 in all other respects remain unmodified
and in full force and effect.

IN WITNESS WHEREOF, the Parties have caused this Amendment A.005 to Agreement No.
20020124.5.S.5 to be executed, which may be in duplicate counterparts, each of which
will be deemed to be an original instrument, as of the date the last Party signs.

	 	 	 	 	 	 	 
	Startek, Inc.	 	AT&T Services, Inc.
	 
	 	 	 	 	 	 
	By:

	 	/s/ Patrick M. Hayes
	 	By:
	 	/s/ Keith Connolly
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name:

	 	Patrick M. Hayes
	 	Printed Name:
	 	Keith Connolly
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Title:

	 	COO
	 	Title:
	 	Vice President — Global Strategic Sourcing
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Date:

	 	3/20/07
	 	Date:
	 	3/20/07
	 

	 	 
	 	 	 	 

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Services, Inc., Startek, Inc., their Affiliates

and their third party representatives, except under written agreement by the contracting Parties.

 

4

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