Document:

Exhibit
10.2

FIRST AMENDMENT TO SERVICES AGREEMENT

This First Amendment to
Services Agreement (“First Amendment”)
is made effective as of the 10th day of May, 2006 (“Effective
Date”), by and between Third Party Verification,
Inc. (“3PV”), 220 E.
Central Parkway, Suite 3000, Altamonte Springs, FL 32701; and Vonage Holdings
Corporation, a Delaware corporation and its successors and assigns
(collectively “Vonage”).

RECITALS

A.                                   3PV
and Vonage are parties to that certain Services Agreement, dated as of February
9, 2005 pursuant to which 3PV provides certain third party verification
services for Vonage.

B.                                     3PV
and Vonage desire to amend the Services Agreement to provide for the provision
of additional services, as described more fully in this Agreement.

C.                                     Capitalized
terms not otherwise defined in this First Amendment shall have the meanings
given in the Services Agreement.

AGREEMENT

In consideration of the
foregoing, and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, Vonage and 3PV agree to amend the
Services Agreement as follows:

1.              Services.

*

2.              Pricing.  The pricing for the above described services
will be as follows:

a.               Each automated
outbound call to an individual number will be billed at $   *. 
This charge is regardless of the calls outcome.

b.              For those customers
that choose the “connect with agent” option, charges will be applied at the
contracted live agent rate contained in the Services Agreement.

Pages where
confidential treatment has been requested are stamped, “Confidential treatment
has been requested.  The redacted
material has been separately filed with the Commission.”  All redacted material has been marked by an
asterisk (*).

c.               *  Vonage shall provide -3PV a toll free number
for incoming calls to 3PV, in which case 3PV will provide Vonage with the
terminating number.

3.              No
Other Amendments.  Except as
provided in this First Amendment, the Services Agreement shall remain
unmodified and in full force and effect.

Counterparts.  This First Amendment may be executed in any
number of counterparts, each of which shall be deemed an original, but all of
which shall constitute one and the same instrument.

IN WITNESS WHEREOF,
this First Amendment has been executed by the parties effective as of the
Effective Date.

 

	
  3PV

  	
  Vonage Holdings Corp.:

  
	
   

  	
   

  
	
   

  	
   

  
	
  By:

  	
  /s/ DAVID W. BRINKMAN

  	
   

  	
  By:

  	
  /s/ GERALD
  MALONEY

  	
   

  
	
   

  	
   

  
	
  Chief Executive
  Officer

  	
   

  	
  Senior Vice President — Finance

  	
   

  
	
  Title

  	
  Title

  
	
   

  	
   

  
	
  David W.
  Brinkman

  	
   

  	
  Gerald Maloney

  	
   

  
	
  Name

  	
  Name

  

Confidential treatment has been requested.  The redacted material has been separately
filed with the Commission.

 

 2Exhibit 10.3

SECOND
AMENDMENT TO SERVICES AGREEMENT

This Second Amendment to
Services Agreement (“Second Amendment”)
is made effective as of the 30th day of August 2006 (“Second
Amendment Effective Date”), by and between Third Party
Verification, Inc. (“3PV”), 220 E.
Central Parkway, Suite 3000, Altamonte Springs, FL 32701; and Vonage Network of
New Jersey Inc. d/b/a/ Vonage Network Inc., a Delaware corporation (assignee of
Vonage Holdings Corporation), and its successors and assigns (collectively, “Vonage”).

RECITALS

A.                                   3PV
and Vonage are parties to that certain Services Agreement, dated as of February
9, 2005 pursuant to which 3PV provides certain third party verification
services for Vonage, as modified and amended pursuant to the First Amendment to
Services Agreement dated as of May 10, 2006 (together, the “Services Agreement”).

B.                                     3PV
and Vonage desire to further amend the Services Agreement to provide for the
provision of additional services, as more fully described in this Second
Amendment.

C.                                     Capitalized
terms not otherwise defined in this Second Amendment shall have the meaning
given in the Services Agreement.

AGREEMENT

In consideration of the
foregoing, and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, Vonage and 3PV agree to amend the
Services Agreement as follows:

1.                                      Services:  The following service shall supplement and be
in addition to the “Services” described under the Services Agreement:

*

2.                                      Pricing:  The pricing relating to the above described
Service will be as follows:

	
  Stand-Alone IVR Session:

  	
  *

  
	
   

  	
   

  
	
  Live Agent
  Review (Auditing):

  	
  *

  
	
   

  	
   

  
	
  Intuitive
  Opt-Out Capability:

  	
  *

  

Pages where confidential treatment has been requested are stamped,
“Confidential treatment has been requested. 
The redacted material has been separately filed with the
Commission.”  All redacted material has
been marked by an asterisk (*).

 1
 

 

 

	
  Expedited Call-Back
  Capability:

  	
  No additional charge***

  

 

In addition, the monthly
charges for live 3PV agent interaction (i.e., the “Martina Services”) with
Vonage customers (including live agent responses to Expedited Call-Backs,
Intuitive Opt-Out, and other IVR system fall-through customers) shall be $   *. 
For clarity, this monthly per minute fee supersedes and replaces any
existing pricing for the Martina Services under the Services Agreement and
shall apply for all 3PV live agent interactions whether or not the eLOA is
ultimately completely as a result of the live interaction.

*The stand-alone IVR
session charge shall apply on a per completed transaction basis (as opposed to
a per session basis) such that Vonage will be charged one (1) per transaction
charge for each customer seeking to port its existing TNs onto Vonage’s
services that has completed the eLOA process via the IVR.  However, in the event of a failed transfer to
the IVR, an Intuitive Opt-Out, an Expedited Call-Back, or other IVR session
fall-through, the customer will be automatically transferred to the 3PV live
agent, in which case only per minute of use charges for the Martina Services
shall apply and Vonage shall not be billed for the IVR session charge.

**“Intuitive Opt-Out
Capability” measures the customer’s level of difficulty/frustration during the
IVR session and upon reaching a confidence factor, will automatically connect
them with the Martina Service to complete the eLOA process.

***“Expedited Call Back
Capability” allows the customer to be automatically and immediately placed in
the predictive queue for an expedited call back in the event that an IVR
session is disconnected prior to completion. 
This allows 3PV to re-connect the customer as quickly as possible to
save the eLOA verification.

Exclusivity:  *, Vonage agrees that 3PV shall be the
exclusive provider for Services through * and further agrees to allow 3PV to
release a press release that has first been reviewed and consented to in all
respects by Vonage announcing Vonage’s purchase of the IVR service from 3PV.

Look-in:  *

Confidential treatment
has been requested.  The redacted
material has been separately filed with the Commission.

 2
 

 

3.                                      Service
Levels:  The service levels related
to the above described IVR service will be as follows:

The system availability
and call completion service levels shall be * as measured on a monthly
basis.  Notwithstanding anything to the
contrary, Customer shall be relieved of the above-described exclusivity
(provided, however, that Vonage shall continue to be entitled to the stated
discount), and/or may terminate the Services Agreement in whole or in part at
any time and without any Early Termination Fee, in the event that 3PV fails to
maintain a service level on * occasions within a consecutive * day period, or
on * occasions within a rolling * month period.

4.                                      Term:

The Initial Term of the
Services Agreement is hereby extended to May 9, 2009; provided, however, that
the Early Termination Fee under Section 4.0 of the Services Agreement shall
continue to expire on May 1, 2007.

5.                                      No
Other Amendments:  Except as provided
in this Second Amendment, the Services Agreement shall remain unmodified and in
full force and effect.

Counterparts.  This Second Amendment may be executed in any
number of counterparts, each of which shall be deemed an original, but all of
which shall constitute one and the same instrument.

IN WITNESS WHEREOF,
this Second Amendment has been executed by the parties effective as of the
Effective Date.

	
  3PV

  	
   

  	
  Vonage Network of New Jersey Inc.

  
	
   

  	
   

  	
  d/b/a
  Vonage Network Inc.

  
	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
  /s/ DAVID W.
  BRINKMAN

  	
   

  	
  By:

  	
  /s/ JOHN REGO

  	
   

  
	
  Title:
  

  	
  Chief Executive Officer

  	
   

  	
  Title: 

  	
  Chief Financial Officer

  	
   

  
	
  Name:
  

  	
  David W. Brinkman

  	
   

  	
  Name: 

  	
  John Rego

  	
   

  
	
  Date:
  

  	
  8/21/06

  	
   

  	
  Date: 

  	
  8/25/06

  	
   

  
														

Confidential treatment has been requested.  The redacted material has been separately
filed with the Commission.

 

 3Exhibit 10.4

AMENDMENT TO
THE MASTER SERVICES AGREEMENT

BETWEEN

VONAGE NETWORK INC.

AND TELECOMMUNICATIONS SYSTEMS, INC.

WHEREAS Vonage
Network Inc. (“Vonage”) and Telecommunications Systems, Inc. (“TCS”) are
parties to the Master Services Agreement dated June 8, 2005 (the “Agreement”);

WHEREAS
effective this 26th day of May, 2006, the parties wish to modify
and amend the Agreement;

WHEREAS the
parties acknowledge that all of the definitions and terms shall have the same
meaning in this Amendment to the Agreement between Vonage and TCS (“Amendment”)
as the definitions and terms in the Agreement;

NOW THEREFORE,
for good and valuable consideration, the receipt and sufficiency of which is
acknowledged, the parties agree that the Exhibit D to the Agreement shall be
amended with the addition of a new subsection as follows:

Exhibit D TCS VoIP E9-1-1
PSAP Outreach Activities Statement of Work

4.3           Activation Incentive Plan

The price for performing
outreach tasks shall be subject to the following incentive plan:

·      If TCS
attains *% completion of the overall Vonage Line count totaling * lines by the
close of business on April 3, 2006, then the TCS incentive team shall share a
$100 pay out.

·      If TCS
attains *% completion of the overall Vonage Line count totaling * lines by the
close of business on April 10, 2006, then the TCS incentive team shall share a
$100 pay out.

·      If TCS
attains *% completion of the overall Vonage Line count totaling * lines by the
close of business on April 10, 2006, then the TCS incentive team shall share a
$100 pay out.

This will be for a
maximum of $* per payout level.

IN WITNESS WHEREOF, the
parties have executed this Amendment as of the date first written above.

	
  VONAGE NETWORK INC.

  	
  TELECOMMUNICATIONS SYSTEMS, INC.

  
	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
  /s/ LOUIS
  MAMAKOS

  	
   

  	
  By:

  	
  /s/ RICHARD A.
  YOUNG

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Print Name: 

  	
  Louis Mamakos

  	
   

  	
  Print Name:

  	
  Richard A. Young

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title: 

  	
  President

  	
   

  	
  Title:

  	
  Executive Vice President & COO

  	
   

  
												

 

*       Pages where
confidential treatment has been requested are stamped, “Confidential treatment
has been requested.  The redacted
material has been separately filed with the Commission.”  All redacted material has been marked by an
asterisk (*).

 

[VONAGE LETTERHEAD]

November 2, 2006

VIA FAX AND OVERNIGHT MAIL

TeleCommunication Systems, Inc.

275 West Street

Annapolis, MD 21401

Attn: Celeste Ciecierski

Dear Ms. Ciecierski

An administrative
error has come to our attention regarding the naming of recent amendments to
the Master Sales Agreement between TeleCommunication Systems, Inc. (“TCS”) and
Vonage Network Inc. (“Vonage”) dated June 8, 2005 (the “Agreement”).  Specifically, our files contain the following
amendments to the Agreement:

·              “Amendment to
the Master Services Agreement Between Vonage Network Inc. and
TeleCommunications Systems, Inc.”; and

·              “Amendment #1
to the Master Sales Agreement Between Vonage Network Inc. and
TeleCommunications Systems, Inc.”.

This confirms that the respective documents should
correctly be identified and referred to as:

·              “Amendment #1
to the Master Sales Agreement Between Vonage Network Inc. and TeleCommunication
Systems, Inc.”; and

·              “Amendment #2
to the Master Sales Agreement Between Vonage Network Inc. and TeleCommunication
Systems, Inc.”.

In addition, any and
all references to “Master Services Agreement” under new
Amendment #1 shall hereafter be read to mean “Master Sales Agreement,” and any
references to “Amendment” shall be read to mean “Amendment #1.”  Similarly, any and all references to
“Amendment #1” under new Amendment
#2 shall hereafter be read to mean “Amendment #2.”  References to “TeleCommunications Systems,
Inc.” shall hereafter be read to mean “TeleCommunication Systems, Inc.”
throughout both documents.

If you have any
questions, please do not hesitate to contact me directly at 732.231.6237.  Thank you for your attention to this matter.

	
  

  	
  Sincerely,

  
	
   

  	
   

  
	
   

  	
  VONAGE NETWORKS
  INC.

  
	
   

  	
   

  
	
   

  	
  /s/ ED MULLIGAN
  by Marilyn Picot

  
	
   

  	
  Ed Mulligan

  
	
   

  	
  Vice President -
  Carrier Operations

  

 

 

 

	
  ACCEPTED AND AGREED:

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  By:

  	
  /s/ A. CELESTE
  CIECIERSKI

  	
   

  
	
   

  	
   

  	
   

  
	
  Name:

  	
  A. Celeste
  Ciecierski

  	
   

  
	
   

  	
   

  	
   

  
	
  Title:

  	
  Director of
  Contracts

  	
   

  

 

cc:                                 Dave
Rao

Joe Brucchieri

Zenas Choi

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