Document:

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                                                                    EXHIBIT 10.1

                                    FORM OF
                           INDEMNIFICATION AGREEMENT

          THIS AGREEMENT (the "Agreement") is made and entered into this _____
                               ---------
day of ______, 2000 between MarketFirst Software, Inc., a Delaware corporation
(the "Company"), and ____________________, an individual ("Indemnitee").
      -------                                              ----------

                                WITNESSETH THAT:

          WHEREAS, Indemnitee performs a valuable service for the Company; and

          WHEREAS, the Board of Directors of the Company have adopted a
Certificate of Incorporation (the "Certificate") permitting the Board of
                                   -----------
Directors to indemnify the officers and directors of the Company; and

          WHEREAS, the Certificate and Section 145 of the Delaware General
Corporation Law, as amended ("Law"), by their nonexclusive nature permit
                              ---
contracts between the Company and the officers and directors of the Company with
respect to indemnification of such officers and directors; and

          WHEREAS, in accordance with the authorization as provided by the Law,
the Company may purchase and maintain a policy or policies of directors' and
officers' liability insurance ("D & O Insurance"), covering certain liabilities
                                ---------------
which may be incurred by its officers and directors in the performance of their
obligations as officers and directors of the Company; and

          WHEREAS, as a result of recent developments affecting the terms, scope
and availability of D & O Insurance there exists general uncertainty as to the
extent of protection afforded the Company's officers and directors by such D & O
Insurance and said uncertainty also exists under statutory and bylaw
indemnification provisions; and

          WHEREAS, in recognition of past services and in order to induce
Indemnitee to continue to serve as an officer and/or a director of the Company,
the Company has determined and agreed to enter into this contract with
Indemnitee;

          NOW, THEREFORE, in consideration of Indemnitee's continued service as
an officer and/or a director after the date hereof, the parties hereto agree as
follows:

          1.   Indemnity of Indemnitee.  The Company hereby agrees to hold
               -----------------------
harmless and indemnify Indemnitee to the full extent authorized or permitted by
the provisions of the Law, as such may be amended from time to time, and the
Certificate, as such may be amended.  In furtherance of the foregoing
indemnification, and without limiting the generality thereof:

               (a)  Proceedings Other Than Proceedings by or in the Right of the
                    ------------------------------------------------------------
Company.  Indemnitee shall be entitled to the rights of indemnification provided
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in this
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Section 1(a) if, by reason of his Corporate Status (as hereinafter defined), he
is, or is threatened to be made, a party to or participant in any Proceeding (as
hereinafter defined) other than a Proceeding by or in the right of the Company.
Pursuant to this Section 1(a), Indemnitee shall be indemnified against all
Expenses (as hereinafter defined), judgments, penalties, fines and amounts paid
in settlement actually and reasonably incurred by him or on his behalf in
connection with such Proceeding or any claim, issue or matter therein, if he
acted in good faith and in a manner he reasonably believed to be in or not
opposed to the best interests of the Company and, with respect to any criminal
Proceeding, had no reasonable cause to believe his conduct was unlawful.

               (b)  Proceedings by or in the Right of the Company.  Indemnitee
                    ---------------------------------------------
shall be entitled to the rights of indemnification provided in this Section 1(b)
if, by reason of his Corporate Status, he is, or is threatened to be made, a
party to or participant in any Proceeding brought by or in the right of the
Company to procure a judgment in its favor. Pursuant to this Section 1(b),
Indemnitee shall be indemnified against all Expenses actually and reasonably
incurred by him or on his behalf in connection with such Proceeding if he acted
in good faith and in a manner he reasonably believed to be in or not opposed to
the best interests of the Company; provided, however, that, if applicable law so
provides, no indemnification against such Expenses shall be made in respect of
any claim, issue or matter in such Proceeding as to which Indemnitee shall have
been adjudged to be liable to the Company unless and to the extent that the
Court of Chancery of the State of Delaware, or the court in which such
Proceeding shall have been brought or is pending, shall determine that such
indemnification may be made.

               (c)  Indemnification for Expenses of a Party Who is Wholly or
                    --------------------------------------------------------
Partly Successful.  Notwithstanding any other provision of this Agreement, to
-----------------
the extent that Indemnitee is, by reason of his Corporate Status, a party to and
is successful, on the merits or otherwise, in any Proceeding, he shall be
indemnified to the maximum extent permitted by law against all Expenses actually
and reasonably incurred by him or on his behalf in connection therewith. If
Indemnitee is not wholly successful in such Proceeding but is successful, on the
merits or otherwise, as to one or more but less than all claims, issues or
matters in such Proceeding, the Company shall indemnify Indemnitee against all
Expenses actually and reasonably incurred by him or on his behalf in connection
with each successfully resolved claim, issue or matter. For purposes of this
Section and without limitation, the termination of any claim, issue or matter in
such a Proceeding by dismissal, with or without prejudice, shall be deemed to be
a successful result as to such claim, issue or matter.

          2.   Additional Indemnity.
               --------------------

               (a)  Subject only to the exclusions set forth in Section 2(b)
hereof, the Company hereby further agrees to hold harmless and indemnify
Indemnitee against any and all Expenses, judgments, fines and amounts paid in
settlement actually and reasonably incurred by Indemnitee in connection with any
Proceeding (including an action by or on behalf of the Company) to which
Indemnitee is, was or at any time becomes a party, or is threatened to be made a
party, by reason of his Corporate Status; provided, however, that with respect
to actions

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by or on behalf of the Company, indemnification of Indemnitee against any
judgments shall be made by the Company only as authorized in the specific case
upon a determination that Indemnitee acted in good faith and in a manner he
reasonably believed to be in or not opposed to the best interests of the
Company; and

               (b)  No indemnity pursuant to this Section 2 shall be paid by the
Company:

                    (i)    In respect to remuneration paid to Indemnitee if it
shall be determined by a final judgment or other final adjudication that such
remuneration was in violation of law;

                    (ii)   On account of any suit in which judgment is rendered
against Indemnitee for an accounting of profits made from the purchase or sale
by Indemnitee of securities of the Company pursuant to the provisions of Section
16(b) of the Securities Exchange Act of 1934 and amendments thereto or similar
provisions of any federal, state or local statutory law;

                    (iii)  On account of Indemnitee's conduct which is finally
adjudged to have been knowingly fraudulent or deliberately dishonest, or to
constitute willful misconduct; or

                    (iv)   If a final decision by a court having jurisdiction in
the matter shall determine that such indemnification is not lawful.

          3.   Contribution.  If the indemnification provided in Sections 1 and
               ------------
2 is unavailable and may not be paid to Indemnitee for any reason other than
those set forth in paragraphs (i), (ii) and (iii) of Section 2(b), then in
respect to any Proceeding in which the Company is jointly liable with Indemnitee
(or would be if joined in such Proceeding), the Company shall contribute to the
amount of Expenses, judgments, fines and amounts paid in settlement actually and
reasonably incurred and paid or payable by Indemnitee in such proportion as is
appropriate to reflect (i) the relative benefits received by the Company on the
one hand and by the Indemnitee on the other hand from the transaction from which
such Proceeding arose, and (ii) the relative fault of the Company on the one
hand and of the Indemnitee on the other hand in connection with the events which
resulted in such Expenses, judgments, fines or settlement amounts, as well as
any other relevant equitable considerations.  The relative fault of the Company
on the one hand and of the Indemnitee on the other hand shall be determined by
reference to, among other things, the parties' relative intent, knowledge,
access to information and opportunity to correct or prevent the circumstances
resulting in such Expenses, judgments, fines or settlement amounts.  The Company
agrees that it would not be just and equitable if contribution pursuant to this
Section 3 were determined by pro rata allocation or any other method of
allocation which does not take account of the foregoing equitable
considerations.

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          4.   Indemnification for Expenses of a Witness.  Notwithstanding any
               -----------------------------------------
other provision of this Agreement, to the extent that Indemnitee is, by reason
of his Corporate Status, a witness in any Proceeding to which Indemnitee is not
a party, he shall be indemnified against all Expenses actually and reasonably
incurred by him or on his behalf in connection therewith.

          5.   Advancement of Expenses.  Notwithstanding any other provision of
               -----------------------
this Agreement, the Company shall advance all reasonable Expenses incurred by or
on behalf of Indemnitee in connection with any Proceeding by reason of
Indemnitee's Corporate Status within ten days after the receipt by the Company
of a statement or statements from Indemnitee requesting such advance or advances
from time to time, whether prior to or after final disposition of such
Proceeding.  Such statement or statements shall reasonably evidence the Expenses
incurred by Indemnitee and shall include or be preceded or accompanied by an
undertaking by or on behalf of Indemnitee to repay any Expenses advanced if it
shall ultimately be determined that Indemnitee is not entitled to be indemnified
against such Expenses.  Any advances and undertakings to repay pursuant to this
Section 5 shall be unsecured and interest free.  Notwithstanding the foregoing,
the obligation of the Company to advance Expenses pursuant to this Section 5
shall be subject to the condition that, if, when and to the extent that the
Company determines that Indemnitee would not be permitted to be indemnified
under applicable law, the Company shall be entitled to be reimbursed, within
thirty (30) days of such determination, by Indemnitee (who hereby agrees to
reimburse the Company) for all such amounts theretofore paid; provided, however,
that if Indemnitee has commenced or thereafter commences legal proceedings in a
court of competent jurisdiction to secure a determination that Indemnitee should
be indemnified under applicable law, any determination made by the Company that
Indemnitee would not be permitted to be indemnified under applicable law shall
not be binding and Indemnitee shall not be required to reimburse the Company for
any advance of Expenses until a final judicial determination is made with
respect thereto (as to which all rights of appeal therefrom have been exhausted
or lapsed).

          6.   Procedure for Determination of Entitlement to Indemnification.
               -------------------------------------------------------------

               (a)  To obtain indemnification (including, but not limited to,
the advancement of Expenses and contribution by the Company) under this
Agreement, Indemnitee shall submit to the Company a written request, including
therein or therewith such documentation and information as is reasonably
available to Indemnitee and is reasonably necessary to determine whether and to
what extent Indemnitee is entitled to indemnification. The Secretary of the
Company shall, promptly upon receipt of such a request for indemnification,
advise the Board of Directors in writing that Indemnitee has requested
indemnification.

               (b)  Upon written request by Indemnitee for indemnification
pursuant to the first sentence of Section 6(a) hereof, a determination, if
required by applicable law, with respect to Indemnitee's entitlement thereto
shall be made in the specific case: (i) if a Change in Control (as hereinafter
defined) shall have occurred, by Independent Counsel (as hereinafter defined) in
a written opinion to the Board of Directors, a copy of which shall be delivered
to

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Indemnitee (unless Indemnitee shall request that such determination be made by
the Board of Directors or the stockholders, in which case the determination
shall be made in the manner provided in Clause (ii) below), or (ii) if a Change
in Control shall not have occurred, (A) by the Board of Directors by a majority
vote of a quorum consisting of Disinterested Directors (as hereinafter defined),
or (B) if a quorum of the Board of Directors consisting of Disinterested
Directors is not obtainable or, even if obtainable, said Disinterested Directors
so direct, by Independent Counsel in a written opinion to the Board of
Directors, a copy of which shall be delivered to Indemnitee, or (C) if so
directed by said Disinterested Directors, by the stockholders of the Company;
and, if it is determined that Indemnitee is entitled to indemnification, payment
to Indemnitee shall be made within ten (10) days after such determination.
Indemnitee shall cooperate with the person, persons or entity making such
determination with respect to Indemnitee's entitlement to indemnification,
including providing to such person, persons or entity upon reasonable advance
request any documentation or information which is not privileged or otherwise
protected from disclosure and which is reasonably available to Indemnitee and
reasonably necessary to such determination.  Any Independent Counsel, member of
the Board of Directors, or stockholder of the Company shall act reasonably and
in good faith in making a determination under the Agreement of the Indemnitee's
entitlement to indemnification.  Any costs or expenses (including attorneys'
fees and disbursements) incurred by Indemnitee in so cooperating with the
person, persons or entity making such determination shall be borne by the
Company (irrespective of the determination as to Indemnitee's entitlement to
indemnification) and the Company hereby indemnifies and agrees to hold
Indemnitee harmless therefrom.

               (c)  If the determination of entitlement to indemnification is to
be made by Independent Counsel pursuant to Section 6(b) hereof, the Independent
Counsel shall be selected as provided in this Section 6(c). If a Change in
Control shall not have occurred, the Independent Counsel shall be selected by
the Board of Directors, and the Company shall give written notice to Indemnitee
advising him of the identity of the Independent Counsel so selected. If a Change
in Control shall have occurred, the Independent Counsel shall be selected by
Indemnitee (unless Indemnitee shall request that such selection be made by the
Board of Directors, in which event the preceding sentence shall apply), and
Indemnitee shall give written notice to the Company advising it of the identity
of the Independent Counsel so selected. In either event, Indemnitee or the
Company, as the case may be, may, within 10 days after such written notice of
selection shall have been given, deliver to the Company or to Indemnitee, as the
case may be, a written objection to such selection; provided, however, that such
objection may be asserted only on the ground that the Independent Counsel so
selected does not meet the requirements of "Independent Counsel" as defined in
                                            -------------------
Section 14 of this Agreement, and the objection shall set forth with
particularity the factual basis of such assertion.  Absent a proper and timely
objection, the person so selected shall act as Independent Counsel.  If a
written objection is made and substantiated, the Independent Counsel selected
may not serve as Independent Counsel unless and until such objection is
withdrawn or a court has determined that such objection is without merit.  If,
within 20 days after submission by Indemnitee of a written request for
indemnification pursuant to Section 6(a) hereof, no Independent Counsel shall
have been selected and not objected to, either the Company or Indemnitee may
petition the Court of

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Chancery of the State of Delaware or other court of competent jurisdiction for
resolution of any objection which shall have been made by the Company or
Indemnitee to the other's selection of Independent Counsel and/or for the
appointment as Independent Counsel of a person selected by the court or by such
other person as the court shall designate, and the person with respect to whom
all objections are so resolved or the person so appointed shall act as
Independent Counsel under Section 6(b) hereof. The Company shall pay any and all
reasonable fees and expenses of Independent Counsel incurred by such Independent
Counsel in connection with acting pursuant to Section 6(b) hereof, and the
Company shall pay all reasonable fees and expenses incident to the procedures of
this Section 6(c), regardless of the manner in which such Independent Counsel
was selected or appointed. Upon the due commencement of any judicial proceeding
or arbitration pursuant to Section 8(a)(iii) of this Agreement, Independent
Counsel shall be discharged and relieved of any further responsibility in such
capacity (subject to the applicable standards of professional conduct then
prevailing).

               (d)  The Company shall not be required to obtain the consent of
the Indemnitee to the settlement of any Proceeding which the Company has
undertaken to defend if the Company assumes full and sole responsibility for
such settlement and the settlement grants the Indemnitee a complete and
unqualified release in respect of the potential liability.

          7.   Presumptions and Effect of Certain Proceedings.
               ----------------------------------------------

               (a)  In making a determination with respect to entitlement to
indemnification hereunder, the person or persons or entity making such
determination shall presume that Indemnitee is entitled to indemnification under
this Agreement if Indemnitee has submitted a request for indemnification in
accordance with Section 6(a) of this Agreement, and the Company shall have the
burden of proof to overcome that presumption in connection with the making by
any person, persons or entity of any determination contrary to that presumption.

               (b)  If the person, persons or entity empowered or selected under
Section 6 of this Agreement to determine whether Indemnitee is entitled to
indemnification shall not have made a determination within thirty (30) days
after receipt by the Company of the request therefor, the requisite
determination of entitlement to indemnification shall be deemed to have been
made and Indemnitee shall be entitled to such indemnification, absent (i) a
misstatement by Indemnitee of a material fact, or an omission of a material fact
necessary to make Indemnitee's statement not materially misleading, in
connection with the request for indemnification, or (ii) a prohibition of such
indemnification under applicable law; provided, however, that such 30-day period
may be extended for a reasonable time, not to exceed an additional fifteen (15)
days, if the person, persons or entity making the determination with respect to
entitlement to indemnification in good faith requires such additional time for
the obtaining or evaluating documentation and/or information relating thereto;
and provided, further, that the foregoing provisions of this Section 7(b) shall
not apply (i) if the determination of entitlement to indemnification is to be
made by the stockholders pursuant to Section 6(b) of this Agreement and if (A)
within fifteen (15) days after receipt by the Company of the request for such
determination the Board of Directors or the Disinterested Directors, if
appropriate, resolve

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to submit such determination to the stockholders for their consideration at an
annual meeting thereof to be held within seventy five (75) days after such
receipt and such determination is made thereat, or (B) a special meeting of
stockholders is called within fifteen (15) days after such receipt for the
purpose of making such determination, such meeting is held for such purpose
within sixty (60) days after having been so called and such determination is
made thereat, or (ii) if the determination of entitlement to indemnification is
to be made by Independent Counsel pursuant to Section 6(b) of this Agreement.

               (c)  The termination of any Proceeding or of any claim, issue or
matter therein, by judgment, order, settlement (with or without court approval),
conviction, or upon a plea of nolo contendere or its equivalent, shall not
(except as otherwise expressly provided in this Agreement) of itself adversely
affect the right of Indemnitee to indemnification or create a presumption that
Indemnitee did not act in good faith and in a manner which he reasonably
believed to be in or not opposed to the best interests of the Company or, with
respect to any criminal Proceeding, that Indemnitee had reasonable cause to
believe that his conduct was unlawful.

               (d)  For purposes of any determination of good faith, Indemnitee
shall be deemed to have acted in good faith if Indemnitee's action is based on
the records or books of account of the Enterprise (as hereinafter defined),
including financial statements, or on information supplied to Indemnitee by the
officers and directors of the Enterprise in the course of their duties, or on
the advice of legal counsel for the Enterprise or on information or records
given or reports made to the Enterprise by an independent certified public
accountant or by an appraiser or other expert selected with reasonable care by
the Enterprise. In addition, the knowledge and/or actions, or failure to act, of
any director, officer, agent or employee of the Enterprise shall not be imputed
to Indemnitee for purposes of determining the right to indemnification under
this Agreement. The provisions of this Section 7(d) shall not be deemed to be
exclusive or to limit in any way the other circumstances in which the Indemnitee
may be deemed to have met the applicable standard of conduct set forth in this
Agreement.

          8.   Remedies of Indemnitee.
               ----------------------

               (a)  In the event that (i) a determination is made pursuant to
Section 6 of this Agreement that Indemnitee is not entitled to indemnification
under this Agreement, (ii) advancement of Expenses is not timely made pursuant
to Section 5 of this Agreement, (iii) no determination of entitlement to
indemnification shall have been made pursuant to Section 6(b) of this Agreement
within 90 days after receipt by the Company of the request for indemnification,
(iv) payment of indemnification is not made pursuant to Section 3 or 4 of this
Agreement within ten (10) days after receipt by the Company of a written request
therefor, or (v) payment of indemnification is not made within ten (10) days
after a determination has been made that Indemnitee is entitled to
indemnification or such determination is deemed to have been made pursuant to
Section 6 or 7 of this Agreement, Indemnitee shall be entitled to an
adjudication in an appropriate court of the State of Delaware, or in any other
court of competent jurisdiction, of his entitlement to such indemnification.
Alternatively, Indemnitee, at his option, may seek an award

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in arbitration to be conducted by a single arbitrator pursuant to the Commercial
Arbitration Rules of the American Arbitration Association. Indemnitee shall
commence such proceeding seeking an adjudication or an award in arbitration
within 180 days following the date on which Indemnitee first has the right to
commence such proceeding pursuant to this Section 8(a). The Company shall not
oppose Indemnitee's right to seek any such adjudication or award in arbitration.

               (b)  In the event that a determination shall have been made
pursuant to Section 6(b) of this Agreement that Indemnitee is not entitled to
indemnification, any judicial proceeding or arbitration commenced pursuant to
this Section 8 shall be conducted in all respects as a de novo trial, or
arbitration, on the merits and Indemnitee shall not be prejudiced by reason of
that adverse determination.

               (c)  If a determination shall have been made pursuant to Section
6(b) of this Agreement that Indemnitee is entitled to indemnification, the
Company shall be bound by such determination in any judicial proceeding or
arbitration commenced pursuant to this Section 8, absent (i) a misstatement by
Indemnitee of a material fact, or an omission of a material fact necessary to
make Indemnitee's statement not materially misleading, in connection with the
request for indemnification, or (ii) a prohibition of such indemnification under
applicable law.

               (d)  In the event that Indemnitee, pursuant to this Section 8,
seeks a judicial adjudication of or an award in arbitration to enforce his
rights under, or to recover damages for breach of, this Agreement, Indemnitee
shall be entitled to recover from the Company, and shall be indemnified by the
Company against, any and all expenses (of the types described in the definition
of Expenses in Section 14 of this Agreement) actually and reasonably incurred by
him in such judicial adjudication or arbitration, but only if he prevails
therein. If it shall be determined in said judicial adjudication or arbitration
that Indemnitee is entitled to receive part but not all of the indemnification
sought, the expenses incurred by Indemnitee in connection with such judicial
adjudication or arbitration shall be appropriately prorated. The Company shall
indemnify Indemnitee against any and all expenses and, if requested by
Indemnitee, shall (within ten (10) days after receipt by the Company of a
written request therefor) advance such expenses to Indemnitee, which are
incurred by Indemnitee in connection with any action brought by Indemnitee to
recover under any directors' and officers' liability insurance policies
maintained by the Company, regardless of whether Indemnitee ultimately is
determined to be entitled to such indemnification, advancement of expenses or
insurance recovery, as the case may be.

               (e)  The Company shall be precluded from asserting in any
judicial proceeding or arbitration commenced pursuant to this Section 8 that the
procedures and presumptions of this Agreement are not valid, binding and
enforceable and shall stipulate in any such court or before any such arbitrator
that the Company is bound by all the provisions of this Agreement.

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          9.   Nonexclusivity; Survival of Rights; Insurance; Subrogation.
               ----------------------------------------------------------

               (a)  The rights of indemnification as provided by this Agreement
shall not be deemed exclusive of any other rights to which Indemnitee may at any
time be entitled under applicable law, the Certificate, any agreement, a vote of
stockholders or a resolution of directors, or otherwise. No amendment,
alteration or repeal of this Agreement or of any provision hereof shall limit or
restrict any right of Indemnitee under this Agreement in respect of any action
taken or omitted by such Indemnitee in his Corporate Status prior to such
amendment, alteration or repeal. To the extent that a change in the Law, whether
by statute or judicial decision, permits greater indemnification than would be
afforded currently under the Certificate and this Agreement, it is the intent of
the parties hereto that Indemnitee shall enjoy by this Agreement the greater
benefits so afforded by such change. No right or remedy herein conferred is
intended to be exclusive of any other right or remedy, and every other right and
remedy shall be cumulative and in addition to every other right and remedy given
hereunder or now or hereafter existing at law or in equity or otherwise. The
assertion or employment of any right or remedy hereunder, or otherwise, shall
not prevent the concurrent assertion or employment of any other right or remedy.

               (b)  To the extent that the Company maintains an insurance policy
or policies providing liability insurance for directors, officers, employees, or
agents or fiduciaries of the Company or of any other corporation, partnership,
joint venture, trust, employee benefit plan or other enterprise which such
person serves at the request of the Company, Indemnitee shall be covered by such
policy or policies in accordance with its or their terms to the maximum extent
of the coverage available for any such director, officer, employee or agent
under such policy or policies.

               (c)  In the event of any payment under this Agreement, the
Company shall be subrogated to the extent of such payment to all of the rights
of recovery of Indemnitee, who shall execute all papers required and take all
action necessary to secure such rights, including execution of such documents as
are necessary to enable the Company to bring suit to enforce such rights.

               (d)  The Company shall not be liable under this Agreement to make
any payment of amounts otherwise indemnifiable hereunder if and to the extent
that Indemnitee has otherwise actually received such payment under any insurance
policy, contract, agreement or otherwise.

          10.  Exception to Right of Indemnification.  Notwithstanding any other
               -------------------------------------
provision of this Agreement, Indemnitee shall not be entitled to indemnification
under this Agreement with respect to any Proceeding brought by Indemnitee, or
any claim therein, unless (a) the bringing of such Proceeding or making of such
claim shall have been approved by the Board of Directors or (b) such Proceeding
is being brought by the Indemnitee to assert his rights under this Agreement.

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<PAGE>

          11.  Duration of Agreement.  All agreements and obligations of the
               ---------------------
Company contained herein shall continue during the period Indemnitee is an
officer and/or a director of the Company (or is or was serving at the request of
the Company as a director, officer, employee or agent of another corporation,
partnership, joint venture, trust or other enterprise) and shall continue
thereafter so long as Indemnitee shall be subject to any Proceeding (or any
proceeding commenced under Section 8 hereof) by reason of his Corporate Status,
whether or not he is acting or serving in any such capacity at the time any
liability or expense is incurred for which indemnification can be provided under
this Agreement.  This Agreement shall be binding upon and inure to the benefit
of and be enforceable by the parties hereto and their respective successors
(including any direct or indirect successor by purchase, merger, consolidation
or otherwise to all or substantially all of the business or assets of the
Company), assigns, spouses, heirs, executors and personal and legal
representatives.  This Agreement shall continue in effect regardless of whether
Indemnitee continues to serve as an officer and/or a director of the Company or
any other enterprise at the Company's request.

          12.  Security.  To the extent requested by the Indemnitee and approved
               --------
by the Board of Directors, the Company may at any time and from time to time
provide security to the Indemnitee for the Company's obligations hereunder
through an irrevocable bank line of credit, funded trust or other collateral.
Any such security, once provided to the Indemnitee, may not be revoked or
released without the prior written consent of the Indemnitee.

          13.  Enforcement.
               -----------

               (a)  The Company expressly confirms and agrees that it has
entered into this Agreement and assumed the obligations imposed on it hereby in
order to induce Indemnitee to serve as an officer and/or a director of the
Company, and the Company acknowledges that Indemnitee is relying upon this
Agreement in serving as an officer and/or a director of the Company.

               (b)  This Agreement constitutes the entire agreement between the
parties hereto with respect to the subject matter hereof and supersedes all
prior agreements and understandings, oral, written and implied, between the
parties hereto with respect to the subject matter hereof.

          14.  Definitions.  For purposes of this Agreement:
               -----------

               (a)  "Change in Control" means a change in control of the Company
                     -----------------
occurring after the date of this Agreement of a nature that would be required to
be reported in response to Item 6(e) of Schedule 14A of Regulation 14A (or in
response to any similar item on any similar schedule or form) promulgated under
the Securities Exchange Act of 1934, as amended (the "Act"), whether or not the
                                                      ---
Company is then subject to such reporting requirement; provided, however, that,
without limitation, such a Change in Control shall be deemed to have occurred if
after the date of this Agreement (i) any "person" (as such term is used in
Sections 13(d) and 14(d) of the Act, as amended) other than a trustee or other
fiduciary holding securities under an employee benefit plan of the Company or a
corporation owned directly or indirectly by

                                       10
<PAGE>

the stockholders of the Company in substantially the same proportions as their
ownership of stock of the Company, is or becomes the "beneficial owner" (as
defined in Rule 13d-3 under the Act), directly or indirectly, of securities of
the Company representing 15% or more of the combined voting power of the
Company's then outstanding securities (other than any such person or any
affiliate thereof that is such a 15% beneficial owner as of the date hereof)
without the prior approval of at least two-thirds of the members of the Board of
Directors in office immediately prior to such person attaining such percentage
interest; (ii) there occurs a proxy contest, or the Company is a party to a
merger, consolidation, sale of assets, plan of liquidation or other
reorganization, as a consequence of which members of the Board of Directors in
office immediately prior to such transaction or event constitute less than a
majority of the Board of Directors thereafter; or (iii) during any period of two
consecutive years, other than as a result of an event described in clause
(a)(ii) of this Section 14, individuals who at the beginning of such period
constituted the Board of Directors (including for this purpose any new director
whose election or nomination for election by the Company's stockholders was
approved by a vote of at least two-thirds of the directors then still in office
who were directors at the beginning of such period) cease for any reason to
constitute at least a majority of the Board of Directors. A Change in Control
shall not be deemed to have occurred under item (i) above if the "person"
described under item (i) is entitled to report its ownership on Schedule 13G
promulgated under the Act and such person is able to represent that it acquired
such securities in the ordinary course of its business and not with the purpose
nor with the effect of changing or influencing the control of the Company, nor
in connection with or as a participant in any transaction having such purpose or
effect. If the "person" referred to in the previous sentence would at any time
not be entitled to continue to report such ownership on Schedule 13G pursuant to
Rule 13d-1(b)(3)(i)(B) of the Act, then a Change in Control shall be deemed to
have occurred at such time.

               (b)  "Corporate Status" describes the status of a person who is
                     ----------------
or was a director, officer, employee or agent or fiduciary of the Company or of
any other corporation, partnership, joint venture, trust, employee benefit plan
or other enterprise which such person is or was serving at the express written
request of the Company.

               (c)  "Disinterested Director" means a director of the Company
                     ----------------------
who is not and was not a party to the Proceeding in respect of which
indemnification is sought by Indemnitee.

               (d)  "Enterprise" shall mean the Company and any other
                     ----------
corporation, partnership, joint venture, trust, employee benefit plan or other
enterprise of which Indemnitee is or was serving at the express written request
of the Company as a director, officer, employee, agent or fiduciary.

               (e)  "Expenses" shall include all reasonable attorneys' fees,
                     --------
retainers, court costs, transcript costs, fees of experts, witness fees, travel
expenses, duplicating costs, printing and binding costs, telephone charges,
postage, delivery service fees, and all other disbursements or expenses of the
types customarily incurred in connection with prosecuting,

                                       11
<PAGE>

defending, preparing to prosecute or defend, investigating, participating, or
being or preparing to be a witness in a Proceeding.

               (f)  "Independent Counsel" means a law firm, or a member of a
                     -------------------
law firm, that is experienced in matters of corporation law and neither
presently is, nor in the past five years has been, retained to represent: (i)
the Company or Indemnitee in any matter material to either such party (other
than with respect to matters concerning the Indemnitee under this Agreement, or
of other indemnitees under similar indemnification agreements), or (ii) any
other party to the Proceeding giving rise to a claim for indemnification
hereunder. Notwithstanding the foregoing, the term "Independent Counsel" shall
not include any person who, under the applicable standards of professional
conduct then prevailing, would have a conflict of interest in representing
either the Company or Indemnitee in an action to determine Indemnitee's rights
under this Agreement. The Company agrees to pay the reasonable fees of the
Independent Counsel referred to above and to fully indemnify such counsel
against any and all Expenses, claims, liabilities and damages arising out of or
relating to this Agreement or its engagement pursuant hereto.

               (g)  "Proceeding" includes any threatened, pending or completed
                     ----------
action, suit, arbitration, alternate dispute resolution mechanism,
investigation, inquiry, administrative hearing or any other actual, threatened
or completed proceeding, whether brought by or in the right of the Company or
otherwise and whether civil, criminal, administrative or investigative, in which
Indemnitee was, is or will be involved as a party or otherwise, by reason of the
fact that Indemnitee is or was an officer and/or a director of the Company, by
reason of any action taken by him or of any inaction on his part while acting as
an officer and/or a director of the Company, or by reason of the fact that he is
or was serving at the request of the Company as a director, officer, employee or
agent of another corporation, partnership, joint venture, trust or other
enterprise; in each case whether or not he is acting or serving in any such
capacity at the time any liability or expense is incurred for which
indemnification can be provided under this Agreement; including one pending on
or before the date of this Agreement; and excluding one initiated by an
Indemnitee pursuant to Section 8 of this Agreement to enforce his rights under
this Agreement.

          15.  Severability.  If any provision or provisions of this Agreement
               ------------
shall be held by a court of competent jurisdiction to be invalid, void, illegal
or otherwise unenforceable for any reason whatsoever:  (a) the validity,
legality and enforceability of the remaining provisions of this Agreement
(including without limitation, each portion of any section of this Agreement
containing any such provision held to be invalid, illegal or unenforceable, that
is not itself invalid, illegal or unenforceable) shall not in any way be
affected or impaired thereby and shall remain enforceable to the fullest extent
permitted by law; and (b) to the fullest extent possible, the provisions of this
Agreement (including, without limitation, each portion of any section of this
Agreement containing any such provision held to be invalid, illegal or
unenforceable, that is not itself invalid, illegal or unenforceable) shall be
construed so as to give effect to the intent manifested thereby.

                                       12
<PAGE>

          16.  Modification and Waiver.  No supplement, modification,
               -----------------------
termination or amendment of this Agreement shall be binding unless executed in
writing by both of the parties hereto.  No waiver of any of the provisions of
this Agreement shall be deemed or shall constitute a waiver of any other
provisions hereof (whether or not similar) nor shall such waiver constitute a
continuing waiver.

          17.  Notice by Indemnitee.  Indemnitee agrees promptly to notify the
               --------------------
Company in writing upon being served with any summons, citation, subpoena,
complaint, indictment, information or other document relating to any Proceeding
or matter which may be subject to indemnification covered hereunder.  The
failure to so notify the Company shall not relieve the Company of any obligation
which it may have to the Indemnitee under this Agreement or otherwise.

          18.  Notices.  All notices, requests, demands and other communications
               -------
hereunder shall be in writing and shall be deemed to have been duly given if (i)
delivered by hand and receipted for by the party to whom said notice or other
communication shall have been directed, or (ii) mailed by certified or
registered mail with postage prepaid, on the third business day after the date
on which it is so mailed:

               (a)  If to Indemnitee, to:

                    ____________________
                    ____________________
                    ____________________
                    ____________________

               (b)  If to the Company, to:

                    MarketFirst Software, Inc.
                    485 Clyde Avenue
                    Mountain View, CA  94043
                    Attention:  President

or to such other address as may have been furnished to Indemnitee by the Company
or to the Company by Indemnitee, as the case may be.

          19.  Identical Counterparts.  This Agreement may be executed in one or
               ----------------------
more counterparts, each of which shall for all purposes be deemed to be an
original but all of which together shall constitute one and the same Agreement.
Only one such counterpart signed by the party against whom enforceability is
sought needs to be produced to evidence the existence of this Agreement.

          20.  Headings.  The headings of the paragraphs of this Agreement are
               --------
inserted for convenience only and shall not be deemed to constitute part of this
Agreement or to affect the construction thereof.

                                       13
<PAGE>

          21.  Governing Law.  The parties agree that this Agreement shall be
               -------------
governed by, and construed and enforced in accordance with, the laws of the
State of Delaware without application of the conflict of laws principles
thereof.

          22.  Gender.  Use of the masculine pronoun shall be deemed to include
               ------
usage of the feminine pronoun where appropriate.

          IN WITNESS WHEREOF, the parties hereto have executed this Agreement on
and as of the day and year first above written.

                                         "Company"

                                         MARKETFIRST SOFTWARE, INC.,
                                         a Delaware corporation

                                        By:____________________________________,
                                           President and Chief Executive Officer

                                        "Indemnitee"

                                        ________________________________________
                                                         Indemnitee

                                       14<PAGE>

                                                                    EXHIBIT 10.2

                             AMENDED AND RESTATED
                             EMPLOYMENT AGREEMENT
                             --------------------

          THIS AMENDED AND RESTATED EMPLOYMENT AGREEMENT (the "Agreement"), is
entered into as of January 1, 2000 by MARKETFIRST SOFTWARE, INC. (the "Company")
and PETER R. TIERNEY (the "Executive").

          WHEREAS, the Company desires to secure the services of Executive as
President and Chief Executive Officer, and Executive desires to perform such
services for the Company on the terms and conditions set forth herein;

          NOW, THEREFORE, in consideration of the premises and of the covenants
and agreements set forth below, it is mutually agreed as follows:

                                   ARTICLE I
                                   EMPLOYMENT

     1.1  Term of Employment.  The term of employment of Executive by the
          ------------------
Company hereunder commenced on July 1, 1998 (the "Commencement Date") and shall
continue thereafter on the same terms and conditions for a period of four years
unless earlier terminated pursuant to Article IV (such term being hereinafter
referred to as the "Employment Period").  The Employment Period shall be
extended automatically without further action by either party as of the fourth
anniversary of the Commencement Date for a period of one year, unless prior to
such date the Company or the Executive shall notify the other in writing of its
or his intention not to renew the Agreement, in which case the Agreement shall
terminate at the end of the original term.  If the Employment Period is
extended, it shall thereafter be referred to as the Employment Period.

     1.2  Title, Duties.  The Executive shall serve as President and Chief
          -------------
Executive Officer of the Company reporting to the Board of Directors of the
Company (the "Board").  Executive shall perform those duties and
responsibilities inherent in such positions, including such duties and
responsibilities as the Board shall assign.  The Executive agrees to devote his
full time and best efforts, attention and energies to the business and interests
of the Company; provided, however, the Company acknowledges that Executive may
serve on the board of directors of other companies with the prior approval of
the Board.  Executive shall travel as reasonably required in connection with the
performance of his duties hereunder.

                                   ARTICLE II
                           COMPENSATION AND BENEFITS

     2.1  Compensation.  The Company shall pay and Executive shall accept as
          ------------
full consideration for his services hereunder, compensation consisting of the
following:

          (a)  Base Salary. $218,000 per year base salary, payable in
               installments in accordance with the Company's normal payroll
               practices, less such deductions or withholdings required by law.
<PAGE>

          (b)  Bonus. A target bonus of $82,000 per year, payable quarterly upon
               satisfaction of performance goals to be mutually agreed upon by
               Executive and the Board within 90 days after the Commencement
               Date and within 90 days after the beginning of each calendar year
               thereafter. Such bonus was prorated for 1998.

          (c)  Stock Options. (a) Executive was granted a stock option for
               2,263,549 shares of Common Stock of the Company (the "Option")
               under the Company's 1996 Equity Incentive Plan which such Option
               was awarded by the Compensation Committee on the Commencement
               Date. The Option has an exercise price of not more than the fair
               market value of the Company's Common Stock on the date of grant
               and, subject to Article IV, shall become vested as to 25% of the
               shares on the first anniversary of the Commencement Date and
               2.08% of the shares monthly for thirty-six months thereafter on
               the last day of each month during which Executive remains
               employed with the Company. Executive shall be entitled to pay the
               exercise price of the Option by tender of a secured full recourse
               promissory note subject to the terms and conditions et forth in
               the 1996 Equity Incentive Plan.

     2.2  Benefits.  Subject to all applicable eligibility requirements and
          --------
legal limitations, Executive will be able to participate in any and all 401(k),
vacation, medical, dental, life and long-term disability insurance and/or other
benefit plans which from time to time may be established for other employees and
similarly situated executives of the Company.

     2.3  Reimbursement of Expenses.  The Company will reimburse Executive for
          -------------------------
all reasonable travel, entertainment and other expenses incurred or paid by the
Executive in connection with, or related to, the performance of his duties,
responsibilities or services under this Agreement subject to review by the
Compensation Committee of the Board.

     2.4  Automobile Allowance.  The Company shall provide the Executive with an
          --------------------
automobile allowance in the amount of $1,800.00 per month as reimbursement to
the Executive of costs and expenses incurred by the Executive for the purchase
or lease and maintenance and operation of an automobile for use by the Executive
in the performance of the Executive's duties hereunder.  Such automobile
allowance shall be paid in substantially equal semi-monthly installments.

     2.5  Life Insurance.  The Company shall reimburse the Executive for the
          --------------
premiums on a $1,000,000 life insurance policy; provided, however, that such
premiums shall not exceed $3,000.00 per year.

     2.6  Annual Physical.  The Company shall reimburse the Executive for all
          ---------------
costs and expenses incurred by the Executive in connection with a complete
annual physical; provided, however, that such reimbursement shall not exceed
$1,000.00 per year.

                                       2
<PAGE>

                                  ARTICLE III
                      CONFIDENTIALITY AND NONSOLICITATION

     3.1  The Executive acknowledges that during the Employment Period he will
receive confidential information from the Company and subsidiaries of the
Company and the respective clients thereof (each a "Relevant Entity").
Accordingly, the Executive agrees that during the Employment Period (as it may
be extended from time to time) and thereafter for a period of two years, the
Executive and his affiliates shall not, except in the performance of his
obligations to the Company hereunder or as may otherwise be approved in advance
by the Company, directly or indirectly, disclose or use (except for the direct
benefit of the Company) any confidential information that he may learn or has
learned by reason of his association with any Relevant Entity.  Upon termination
of this Agreement, the Executive shall promptly return to the Company any and
all properties, records or papers of any Relevant Entity, that may have been in
his possession at the time of termination, whether prepared by the Executive or
others, including, but not limited to, confidential information and keys.  For
purposes of this Agreement, "confidential information" includes all data,
analyses, reports, interpretations, forecasts, documents and information
concerning a Relevant Entity and its affairs, including, without limitation with
respect to clients, products, policies, procedures, methodologies, trade secrets
and other intellectual property, systems, personnel, confidential reports,
technical information, financial information, business transactions, business
plans, prospects or opportunities, (i) that the Company reasonably believes are
confidential or (ii) the disclosure of which could be injurious to a Relevant
Entity or beneficial to competitors of a Relevant Entity, but shall exclude any
information that the Executive is required to disclose under any applicable
laws, regulations or directives of any government agency, tribunal or authority
having jurisdiction in the matter or under subpoena or other process of law.
For purposes of this Agreement, "affiliate" means any entity that, directly or
indirectly, is controlled by, or under common control with, the Executive.  For
purposes of this definition, the terms "controlled" and "under common control
with" means the possession, direct or indirect, of the power to direct or cause
the direction of the management and policies of such person, whether through the
ownership of voting stock, by contract or otherwise.

     3.2  As a part of the consideration between the parties for this Agreement,
Executive hereby agrees to enter into the Company's Employee Invention
Assignment and Confidentiality Agreement, attached hereto as Exhibit A,
contemporaneously with the execution of this Agreement.

                                   ARTICLE IV
                                  TERMINATION

     4.1  Disability. In the event of the permanent disability (as hereinafter
          ----------
defined) of Executive during the Employment Period, the Company shall have the
right, upon written notice to Executive, to terminate Executive's employment
hereunder, effective upon the 30/th/ calendar day following the giving of such
notice (or such later day as shall be specified in such notice).  Upon the
effectiveness of such termination, (i) the Company shall have no further
obligations hereunder, except to pay and provide, subject to applicable
withholding, (A) all amounts of Base Salary and bonus accrued, but unpaid, at
the effective date of termination, and (B) all reasonable unreimbursed business-
related expenses, and (ii) Executive shall have no further obligations

                                       3
<PAGE>

hereunder other than those provided for in Article III hereof. All amounts
payable to Executive pursuant to this Section 4.1 shall be payable within 30
days following the effectiveness of the termination of Executive's employment.
For purposes of this Agreement, "permanent disability" shall be defined as any
physical or mental disability or incapacity which renders Executive incapable in
any material respect of performing the services required of him in accordance
with his obligations under Article I for a period of 180 consecutive days, or
180 days in any 360 day period.

     4.2  Death.  In the event of the death of Executive during the Employment
          -----
Period, this Agreement shall automatically terminate and the Company shall have
no further obligations hereunder, except to pay and provide to Executive's
beneficiary or other legal representative, subject to applicable withholding,
(i) all amounts of Base Salary and bonus accrued but unpaid, at the date of
death, and (ii) all reasonable unreimbursed business-related expenses.  All
amounts payable to Executive pursuant to this Section 4.2 shall be payable
within 30 days following the date of death.

     4.3  Termination Without Cause. In the event of the termination of
          -------------------------
Executive's employment by the Company without Cause (as defined below) during
the Employment Period or upon the Executive's voluntary termination of his
employment for Good Reason (as defined below) during the Employment Period, all
amounts of Base Salary and bonus accrued but unpaid on the date of termination
shall be paid by the Company within 30 days following the date of termination.
In addition, if such termination occurs prior to the first anniversary of the
Commencement Date, an amount equal to Executive's Base Salary on the date of
termination for a period of three months (the "Severance Period") shall be paid
by the Company to Executive in one lump sum.  If such termination occurs after
the first anniversary and prior to the third anniversary of the Commencement
Date, the Severance Period shall be 6 months.  If such termination occurs after
the third anniversary of the Commencement Date, the Severance Period shall be 12
months and the payment shall be paid in four substantially equal payments over
the 12-month period following Executive's termination.

     4.4  Termination for Cause; Voluntary Termination. The Company shall only
          --------------------------------------------
be obligated to pay the Base Salary and bonus accrued but unpaid on the date of
termination, and shall not be obligated to pay Executive any termination
benefits if the Employment Period is terminated for Cause or if Executive
voluntarily terminates his employment other than for Good Reason (as defined
below).  For purposes of this Agreement, "Cause" shall be limited to:

          (a)  Willful failure by Executive to substantially perform his duties
hereunder, other than a failure resulting from his complete or partial
incapacity due to physical or mental illness or impairment;

          (b)  A material and willful violation of a federal or state law or
regulation applicable to the business of the Company or that adversely affects
the image of the Company;

          (c)  Commission of a willful act by Executive which constitutes gross
misconduct and is injurious to the Company; or

          (d)  A willful breach of a material provision of this Agreement.

                                       4
<PAGE>

     4.5  Constructive Termination.  Notwithstanding anything in this Agreement
          ------------------------
to the contrary, for purposes of this Agreement, the Employment Period will be
deemed to have been terminated and Executive will be deemed to have Good Reason
for voluntary termination of the Employment Period ("Good Reason"), if there
should occur:

          (a)  A material adverse change in Executive's position causing it to
be of materially less stature or responsibility without Executive's written
consent, and such a materially adverse change shall in all events be deemed to
occur if Executive no longer serves as President and Chief Executive Officer
reporting to the Board of Directors, unless Executive consents in writing to
such change;

          (b)  A material reduction, without Executive's written consent, in his
level of base compensation (including base salary and fringe benefits) by more
than ten percent (10%);

          (c)  A relocation of Executive's principal place of employment by more
than 50 miles without Executive's consent.

     4.6  Change in Control Benefits.  Should there occur a Change in Control
          --------------------------
(as defined below), then the following provisions shall become applicable:

          (a)  Fifty percent (50%) of the portion of all of the Executive's
stock options which are unvested on the date of such Change in Control (the
"Unvested Options") shall immediately vest and become exercisable. The remaining
fifty percent (50%) of the Unvested Options shall continue to vest and become
exercisable in accordance with their terms, provided Executive continues to
provide services to the Company.

          (b)  During the period (if any) following a Change in Control that
Executive shall continue to remain employed, then the terms and provisions of
this Agreement shall continue in full force and effect.

          For purposes of this Section 4.6, the term "Change of Control" shall
          mean:

               (y)  The sale, lease, conveyance, liquidation or other
                    disposition of all or substantially all of the Company's
                    assets as an entirety or substantially as an entirety to any
                    person, entity or group of persons acting in concert other
                    than in the ordinary course of business; or

               (y)  Any transaction or series of related transactions (as a
                    result of a tender offer, merger, consolidation or
                    otherwise) that results in any Person (as defined in Section
                    13(h)(8)(E) under the Securities Exchange Act of 1934)
                    becoming the beneficial owner (as defined in Rule 13d-3
                    under the Securities Exchange Act of 1934), directly or
                    indirectly, of more than 50% of the aggregate voting power
                    of all classes of common equity of the Company, except if
                    such Person is (A) a subsidiary of the Company, (B) an
                    employee stock ownership plan for employees of the Company
                    or (C) a company formed to hold the Company's common equity
                    securities and

                                       5
<PAGE>

                    whose shareholders constituted, at the time such company
                    became such holding company, substantially all the
                    shareholders of the Company.

          In the event that the benefits provided to Executive pursuant to
          Section 4.6 of this Agreement (i) constitute "parachute payments"
          within the meaning of Section 280G of the Internal Revenue Code of
          1986, as amended (the "Code") and (ii) but for this Section 4.6, such
          severance and benefits would be subject to the excise tax imposed by
          Section 4999 of the Code, then Executive's severance benefits under
          this Section 4.6 shall be payable either:

                    (A)  in full,

                    (B)  as to such lesser amount which would result in no
                         portion of such severance and other benefits being
                         subject to excise tax under Section 4999 of the Code,
                         whichever of the foregoing amounts, taking into account
                         the applicable federal, state and local income taxes
                         and the excise tax imposed by Section 4999, results in
                         the receipt by Executive on an after-tax basis, of the
                         greatest amount of severance benefits under this
                         Agreement.

     Unless the Company and Executive otherwise agree in writing, any
     determination required under this Section 4.6 shall be made in writing by
     independent public accountants agreed to by the Company and the Executive
     (the "Accountants"), whose determination shall be conclusive and binding
     upon Executive and the Company for all purposes.  For purposes of making
     the calculations required by this Section 4.6, the Accountants may make
     reasonable assumptions and approximations concerning applicable taxes and
     may rely on reasonable, good faith interpretations concerning the
     application of Sections 280G and 4999 of the Code.  The Company and
     Executive shall furnish to the Accountants such information and documents
     as the Accountants may reasonably request in order to make a determination
     under this Section 4.6.  The Company shall bear all costs the Accountants
     may reasonably incur in connection with any calculations contemplated by
     this Section 4.6.

                                   ARTICLE V
                               GENERAL PROVISIONS

     5.1  Dispute Resolution.  The Company and Executive agree that any dispute
          ------------------
regarding the interpretation or enforcement of this Agreement shall be decided
by confidential, final and binding arbitration conducted by Judicial Arbitration
and Mediation Services ("JAMS") under the then-existing JAMS rules, rather than
by litigation in court, trial by jury, administrative proceeding, or in any
other forum.

     5.2  Cooperation with the Company After Termination of the Employment
          ----------------------------------------------------------------
Period. Following termination of the Employment Period by Executive, Executive
------
shall fully cooperate with the Company in all matters relating to the winding up
of his pending work on behalf of the

                                       6
<PAGE>

Company and the orderly transfer of any such pending work to other employees of
the Company as may be designated by the Company.

     5.3  Indemnification.  In the event Executive is made, or threatened to be
          ---------------
made, a party to any legal action or proceeding, whether civil or criminal, by
reason of the fact that Executive is or was a director or officer of the Company
or serves or served any other corporation fifty percent (50%) or more owned or
controlled by the Company in any capacity at the Company's request, Executive
shall be indemnified by the Company, and the Company shall pay Executive's
related expenses when and as incurred, all to the fullest extent permitted by
law.

     5.4  Waiver.  Neither party shall, by mere lapse of time, without giving
          ------
notice or taking other action hereunder, be deemed to have waived any breach by
the other party of any of the provisions of this Agreement.  Further, the waiver
by either party of a particular breach of this Agreement by the other shall
neither be construed as, nor constitute a, continuing waiver of such breach or
of other breaches by the same or any other provision of this Agreement.

     5.5  Severability.  If for any reason a court of competent jurisdiction or
          ------------
arbitrator finds any provision of this Agreement to be unenforceable, the
provision shall be deemed amended as necessary to conform to applicable laws of
regulations, or if it cannot be so amended without materially altering the
intention of the parties, the remainder of the Agreement shall continue in full
force and effect as if the offending provision were not contained herein.

     5.6  Notices.  All notices and other communications required or permitted
          -------
to be given under this Agreement shall be in writing and shall be considered
effective upon personal service or upon transmission of a facsimile or the
deposit with Federal Express or in Express Mail and addressed to the Board at
its principal corporate records, or at any other address which he may specify in
any appropriate notice to the Company.

     5.7  Counterparts. This Agreement may be executed in any number of
          ------------
counterparts, each of which shall be deemed an original and all of which taken
together constitutes one and the same instrument and in making proof hereof it
shall not be necessary to produce or account for more than one such counterpart.

     5.8  Entire Agreement.  The parties hereto acknowledge that each has read
          ----------------
this Agreement, understands it, and agrees to be bound by its terms.  The
parties further agree that this Agreement, the Employee Invention Assignment and
Confidentiality Agreement and the referenced stock option agreement shall
constitute the complete and exclusive statement of the agreement between the
parties and supersedes all proposals (oral or written), understandings,
representations, conditions, covenants, and all other communications between the
parties relating to the subject matter hereof.

     5.9  Governing Law.  This Agreement shall be governed by the law of the
          -------------
State of California.

     5.10 Assignment and Successors.  The Company shall have the right to assign
          -------------------------
its rights and obligations under this Agreement to an entity which acquires
substantially all of the assets of the Company.  The rights and obligation of
the Company under this Agreement shall inure to the benefit and shall be binding
upon the successors and assigns of the Company.

                                       7
<PAGE>

     IN WITNESS WHEREOF, the parties have executed this Agreement on the date
first above written.

                                        "Executive"

                                        ________________________________________
                                        Peter R. Tierney

                                        "Company"

                                        MARKETFIRST SOFTWARE, INC.

                                        By:_____________________________________
                                           Robert W. Sator

                                       8

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