Document:

<PAGE>

                                                                    EXHIBIT 4.14

                      MARSH SUPERMARKETS, INC., as Issuer,

         MARSH DRUGS, INC.,                   CRYSTAL FOOD SERVICES, LLC,
    MARSH VILLAGE PANTRIES, INC.                   LOBILL FOODS, LLC,
        MUNDY REALTY, INC.,                     CONTRACT TRANSPORT, LLC,
       MAR PROPERTIES, INC.,                    MARSH SUPERMARKETS, LLC,
          MARLEASE, INC.,                         VILLAGE PANTRY, LLC,
     MARSH INTERNATIONAL, INC.,                    MARSH DRUGS, LLC,
    MARSH CULTURAL GROUP, INC.,                TRADEMARK HOLDINGS, INC.,
      LIMITED HOLDINGS, INC.,                  MARSH CLEARING HOUSE, LLC,
   CONVENIENCE STORE DISTRIBUTING            CONVENIENCE STORE DISTRIBUTING
              COMPANY,                               COMPANY, LLC,
         MARSH P.Q., INC.,                         CONVENIENCE STORE
     TEMPORARY SERVICES, INC.,                TRANSPORTATION COMPANY, LLC,
      NORTH MARION DEVELOPMENT                   CRYSTAL FOOD MANAGEMENT
            CORPORATION,                              SERVICES, LLC,
     CONTRACT TRANSPORT, INC.,                   BUTTERFIELD FOODS, LLC,
       PANTRY PROPERTY, LLC,                        MD PROPERTY, LLC,
         MS PROPERTY, LLC,                          LB PROPERTY, LLC,
         CF PROPERTY, LLC,                          MCN PROPERTY, LLC,
         BF PROPERTY, LLC,                        CSD PROPERTY, LLC and
           McNAMARA, LLC,                         FLORAL PROPERTY, LLC,

                            A. L. ROSS & SONS, INC.,
                            as Existing Guarantors,

                              FLORAL FASHIONS, LLC
                            O'MALIA FOOD MARKETS, LLC
                          as Additional Guarantors, and

                 STATE STREET BANK AND TRUST COMPANY, as Trustee

                                   ----------

                          FOURTH SUPPLEMENTAL INDENTURE

                          Dated as of October 15, 2001

                                  $150,000,000

                    8-7/8% Senior Subordinated Notes due 2007

<PAGE>

FOURTH SUPPLEMENTAL INDENTURE, dated as of October 15, 2001, among Marsh
Supermarkets, Inc., an Indiana corporation (the "Company"), Marsh Drugs, Inc.,
an Indiana corporation, Marsh Village Pantries, Inc., an Indiana corporation,
Mundy Realty, Inc., an Indiana corporation, Mar Properties, Inc., an Indiana
corporation, Marlease, Inc., an Indiana corporation, Marsh International, Inc.,
an Indiana corporation, Marsh Cultural Group, Inc., an Indiana corporation,
Limited Holdings, Inc., an Indiana corporation, Convenience Store Distributing
Company, an Ohio partnership, Marsh P.Q., Inc., an Indiana corporation,
Temporary Services, Inc., an Indiana corporation, North Marion Development
Corporation, an Indiana corporation, Contract Transport, Inc., an Indiana
corporation, Crystal Food Services, LLC, an Indiana limited liability company,
LoBill Foods, LLC, an Indiana limited liability company, Contract Transport,
LLC, an Indiana limited liability company, Marsh Supermarkets, LLC, an Indiana
limited liability company, Village Pantry, LLC, an Indiana limited liability
company, Marsh Drugs, LLC, an Indiana limited liability company, Trademark
Holdings, Inc., a Delaware corporation, Marsh Clearing House, LLC, an Indiana
limited liability company, Convenience Store Distributing Company, LLC, an
Indiana limited liability company, Convenience Store Transportation Company,
LLC, an Indiana limited liability company, Crystal Food Management Services,
LLC, an Indiana limited liability company and Butterfield Foods, LLC, an Indiana
limited liability company, Pantry Property, LLC, an Indiana limited liability
company, MS Property, LLC, an Indiana limited liability company, CF Property,
LLC, an Indiana limited liability company, MD Property, LLC, an Indiana limited
liability company, LB Property, LLC, an Indiana limited liability company,
McNamara, LLC, an Indiana limited liability company, MCN Property, LLC, an
Indiana limited liability company, BF Property, LLC, an Indiana limited
liability company, CSD Property, LLC, an Indiana limited liability company,
Floral Property, LLC, an Indiana limited liability company, and A. L. Ross &
Sons, Inc., an Indiana corporation (collectively, the "Existing Guarantors");
Floral Fashions, LLC, an Indiana limited liability company, and O'Malia Food
Markets, LLC, an Indiana] limited liability company (collectively, the
"Additional Guarantors", and with the "Existing Guarantors", the "Guarantors"),
and State Street Bank and Trust Company, a Massachusetts trust company, as
trustee (the "Trustee").

         WHEREAS, the Company and certain Guarantors executed and delivered to
the Trustee the Indenture, dated August 5, 1997 (the "Original Indenture"),
among the Company, the Guarantors named therein and the Trustee; and

         WHEREAS, the Company and certain Guarantors executed and delivered to
the Trustee the First Supplemental Indenture, dated December 31, 1997 (the
"First Supplemental Indenture");

         WHEREAS, the Company and the Existing Guarantors executed and delivered
to the Trustee the Second Supplemental Indenture, dated January 29, 2000 (the
"Second Supplemental Indenture");

         WHEREAS, the Company and the Existing Guarantors executed and delivered
to the Trustee the Third Supplemental Indenture dated June 22, 2000 (the "Third
Supplemental Indenture"; the Original Indenture as amended by the First
Supplemental Indenture, the Second Supplemental Indenture, and the Third
Supplemental Indenture, the "Indenture"); each capitalized terms used herein
which is not defined in this Fourth Supplemental Indenture shall have the
meanings given to them in the Indenture);

                                       2

<PAGE>

         WHEREAS, both of the Additional Guarantors have become Restricted
Subsidiaries since the date of the Indenture as supplemented;

         WHEREAS, both of the Additional Guarantors desire to become Guarantors
under the Indenture, as amended and supplemented hereby;

         WHEREAS, the addition of the Additional Guarantors under the Indenture
will not adversely affect the interest of the Holders;

         WHEREAS, the provisions of Section 901 of the Indenture permit the
Indenture to be amended without the consent of the holders of the Securities
under certain circumstances, including to add Guarantors;

         WHEREAS, all things necessary to make this Fourth Supplemental
Indenture a valid agreement of the Company, the Existing Guarantors, the
Additional Guarantors and the Trustee have been done;

         NOW THEREFORE, THIS FOURTH SUPPLEMENTAL INDENTURE WITNESSETH, that, for
and in consideration of the premises, the Company, the Existing Guarantors and
the Additional Guarantors agree with the Trustee as follows:

                                   ARTICLE ONE
                        DELIVERY OF ADDITIONAL GUARANTEE

Section 101.      Execution of Guaranty.

         Simultaneously with the execution and delivery of this Fourth
Supplemental Indenture, the Additional Guarantors shall execute and deliver to
the Trustee a Guarantee in the form described in Section 205 of the Indenture.

Section 102.      Additional Guarantors are Guarantors Under Indenture
                  and Securities.

         Each of the Additional Guarantors hereby expressly assumes each of the
obligations of a Guarantor, and upon execution of the Guarantee described above
and this Fourth Supplemental Indenture, the defined term "Guarantor" in the
Indenture shall include both the Additional Guarantors and the defined term
"Guarantee" in the Indenture shall include the guarantee executed pursuant to
Section 101 of this Fourth Supplemental Indenture.

                                       3

<PAGE>

                                   ARTICLE TWO
                                  MISCELLANEOUS

Section 201.      Counterpart Originals.

         The parties may sign any number of copies of this Fourth Supplemental
Indenture. Each signed copy shall be an original, but all of them together
represent the same agreement.

Section 202.      Governing Law.

         THIS FOURTH SUPPLEMENTAL INDENTURE SHALL BE GOVERNED BY AND CONSTRUED
IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO
CONFLICTS OF LAWS PRINCIPLES THEREOF.

Section 203.      Effectiveness.

         The provisions of this Fourth Supplemental Indenture will take effect
immediately upon its execution and delivery to the Trustee.

     [ remainder of page intentionally left blank; signature pages follow ]

                                       4

<PAGE>

         IN WITNESS WHEREOF, the parties hereto have caused this Fourth
Supplemental Indenture to be duly executed, all as of the date and year first
written above.

                                    MARSH SUPERMARKETS, INC.
                                    MARSH CLEARING HOUSE, LLC
                                    MARSH DRUGS, INC.
                                    MUNDY REALTY, INC.
                                    MAR PROPERTIES, INC.
                                    MARLEASE, INC.
                                    MARSH INTERNATIONAL, INC.
                                    MARSH CULTURAL GROUP, INC.
                                    LIMITED HOLDINGS, INC.
                                    MARSH P.Q., INC.
                                    NORTH MARION DEVELOPMENT
                                      CORPORATION
                                    CONTRACT TRANSPORT, INC.

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, Chairman of the Board,
                                       President and Chief Executive Officer

                                    TRADEMARK HOLDINGS, INC.

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, President

                                       5

<PAGE>

                                    A. L. ROSS & SONS, INC.
                                    TEMPORARY SERVICES, INC
                                    CRYSTAL FOOD SERVICES, LLC
                                    LOBILL FOODS, LLC
                                    MARSH SUPERMARKETS, LLC
                                    MARSH DRUGS, LLC
                                    CONVENIENCE STORE DISTRIBUTING
                                       COMPANY, LLC
                                    CONVENIENCE STORE TRANSPORTATION
                                       COMPANY, LLC
                                    CRYSTAL FOOD MANAGEMENT SERVICES,
                                       LLC
                                    McNAMARA, LLC
                                    BUTTERFIELD FOODS, LLC

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, Chairman of the Board and
                                       Chief Executive Officer

                                    VILLAGE PANTRY, LLC

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, Chairman of the Board

                                    CONTRACT TRANSPORT, LLC
                                    By: Marsh Supermarkets, Inc., its
                                        Chief Operating Officer

                                        By: /s/ Don E. Marsh
                                           -------------------------------------
                                           Don E. Marsh, Chairman of the Board,
                                           President and Chief Executive Officer

                                    PANTRY PROPERTY, LLC
                                    By: Village Pantry, LLC, its Chief Operating
                                        Officer

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, Chairman of the Board

                                       6

<PAGE>

                                    MS PROPERTY, LLC
                                    By:  Marsh Supermarkets, LLC, its Chief
                                         Operating Officer
                                    CF PROPERTY, LLC
                                    By:  Crystal Food Services, LLC, its Chief
                                         Operating Officer
                                    MD PROPERTY, LLC
                                    By:  Marsh Drugs, LLC, its Chief Operating
                                         Officer
                                    LB PROPERTY, LLC
                                    By:  Lobill Foods, LLC, its Chief Operating
                                         Officer
                                    MCN PROPERTY, LLC
                                    By:  Mcnamara, LLC, its Chief Operating
                                         Officer
                                    BF PROPERTY, LLC
                                    By:  Butterfield Foods, LLC, its Chief
                                         Operating Officer
                                    CSD PROPERTY, LLC
                                    By:  Convenience Store Distributing Company,
                                         LLC, its Chief Operating Officer
                                    FLORAL PROPERTY, LLC
                                    By:  Marsh Supermarkets, LLC, its Chief
                                         Operating Officer

                                         By: /s/ Don E. Marsh
                                            ------------------------------------
                                            Don E. Marsh, Chairman of the Board
                                            and Chief Executive Officer

                                    MARSH VILLAGE PANTRIES, INC.

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, President and Chief
                                       Executive Officer

                                    CONVENIENCE STORE DISTRIBUTING COMPANY
                                    By:  Marsh Village Pantries, Inc., its
                                         General Partner

                                         By: /s/ Don E. Marsh
                                            ------------------------------------
                                            Don E. Marsh, President and Chief
                                            Executive Officer

                                       7

<PAGE>

Attest:   /s/ P. Lawrence Butt
          ----------------------------------------
          P. Lawrence Butt, Secretary
          Marsh Supermarkets, Inc.
          Marsh Drugs, Inc.
          Marsh Village Pantries, Inc.
          Mundy Realty, Inc.
          Mar Properties, Inc.
          A. L. Ross & Sons, Inc.
          Marlease, Inc.
          Marsh International, Inc.
          Marsh Cultural Group, Inc.
          Limited Holdings, Inc.
          Marsh Village Pantries, Inc., as
               general partner of Convenience
               Store Distributing Company
          Marsh P.Q., Inc.
          Temporary Services, Inc.
          North Marion Development Corporation
          Contract Transport, Inc.
          Crystal Food Services, LLC
          LoBill Foods, LLC
          Contract Transport, LLC
          Marsh Supermarkets, LLC
          Village Pantry, LLC
          Marsh Drugs, LLC
          Marsh Clearing House, LLC
          Convenience Store Distributing Company, LLC
          Convenience Store Transportation Company, LLC
          Crystal Food Management Services, LLC
          Butterfield Foods, LLC
          McNamara, LLC

Attest: /s/ P. Lawrence Butt
       -------------------------------------------
       P. Lawrence Butt, Assistant Secretary
       Trademark Holdings, Inc.

                                       8

<PAGE>

                                    FLORAL FASHIONS, LLC
                                    O'MALIA FOOD MARKETS, LLC

                                    By: /s/ Don E. Marsh
                                       -----------------------------------------
                                       Don E. Marsh, Chairman of the Board
                                       and Chief Executive Officer

Attest: /s/ P. Lawrence Butt
       -----------------------------
       P. Lawrence Butt, Secretary
       Floral Fashions, LLC
       O'Malia Food Markets, LLC

STATE STREET BANK AND TRUST COMPANY,
as Trustee

By: /s/ Maryanne Dufresne
   ---------------------------------
   Name:  Maryanne Dufresne
   Title  Assistant Vice President<PAGE>

                                                                   Exhibit 10(a)

***The Registrant has omitted from this Exhibit 10(a) certain confidential
information that it has separately filed with the Securities and Exchange
Commission ("SEC"), pursuant to a request for confidential treatment of such
information. The portions of the Exhibit which have been omitted are contained
in Section 10 of the following First Amendment to Loan and Security Agreement
and are designated with the following mark: "***".

                               FIRST AMENDMENT TO
                           LOAN AND SECURITY AGREEMENT

     FIRST AMENDMENT dated as of November 16, 2001 (this "AMENDMENT") to the
LOAN AND SECURITY AGREEMENT dated as of July 17, 2001 (the "LOAN AGREEMENT"),
between and among, on the one hand, the lenders identified on the signature
pages thereof (such lenders, together with their respective successors and
assigns, are referred to hereinafter each individually as a "LENDER" and
collectively as the "LENDERS"), FOOTHILL CAPITAL CORPORATION, a California
corporation, as the arranger and administrative agent for the Lenders ("AGENT"),
and, on the other hand, FRONTSTEP, INC., an Ohio corporation ("PARENT"), and
each of the Parent's Subsidiaries identified on the signature pages hereof (such
Subsidiaries, together with Parent, are referred to hereinafter each
individually as a "BORROWER", and individually and collectively, jointly and
severally, as "BORROWERS").

     WHEREAS, the Borrowers have (a) requested the Agent to amend the Loan
Agreement to provide for, among other things, (i) an overadvance limit through
and including January 15, 2002 and (ii) a new term loan in the principal amount
of $2,500,000 and (b) advised the Agent that the Borrowers are in default under
the Minimum EBITDA, Tangible Net Worth and Leverage Ratio covenants set forth in
the Loan Agreement and have requested the Lenders to waive such defaults, and
the Agent, on behalf of the Lenders, has agreed to such waiver.

     NOW, THEREFORE, in consideration of the premises and of the mutual
covenants, agreements and conditions hereinafter set forth, and for other good
and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto hereby agree as follows:

     1. CAPITALIZED TERMS. All capitalized terms used in this Amendment
(including, without limitation, in the recitals hereto) and not otherwise
defined shall have their respective meanings set forth in the Loan Agreement.

     2. DEFINITIONS IN THE LOAN AGREEMENT. Section 1.1 of the Loan Agreement is
hereby amended as follows:

     (a) The term and the definition of "Base Rate Term Loan Margin" is hereby
deleted in its entirety.

     (b) A definition of the term "Base Rate Term Loan A Margin" is hereby
inserted, in appropriate alphabetical order, to read as follows:

          "'BASE RATE TERM LOAN A MARGIN' means 5.0 percentage points."

     (c) A definition of the term "Base Rate Term Loan B Margin" is hereby
inserted, in appropriate alphabetical order, to read as follows:

          "'BASE RATE TERM LOAN B MARGIN' means 4.0 percentage points."

     (d) The definition of the term "Commitment" is hereby amended in its
entirety to read as follows:

          "'COMMITMENT' means, with respect to each Lender, its Revolver
     Commitment, its Term Loan A Commitment, its Term Loan B Commitment, or its
     Total Commitment, as the context requires, and, with respect to all
     Lenders, their Revolver Commitments, their Term Loan A Commitments, their

                                    Page 26
<PAGE>

     Term Loan B Commitments, or their Total Commitments, as the context
     requires, in each case as such Dollar amounts are set forth beside such
     Lender's name under the applicable heading on SCHEDULE C-1 or on the
     signature page of the Assignment and Acceptance pursuant to which such
     Lender became a Lender hereunder in accordance with the provisions of
     SECTION 14.1."

     (e) A definition of the term "First Amendment Effective Date" is hereby
inserted, in appropriate alphabetical order, to read as follows:

          "'FIRST AMENDMENT EFFECTIVE DATE' means the date on which all of the
     conditions precedent to the effectiveness of First Amendment to Loan
     Agreement dated as of November __, 2001, by and among the Borrowers, the
     Agent and the Lenders have been fulfilled or waived."

     (f) The definition of the term "Maximum Revolver Amount" is hereby amended
in its entirety to read as follows:

          "'MAXIMUM REVOLVER AMOUNT' means $25,000,000 minus the Term Loan A
     Amount."

     (g) A definition of the term "Overadvance Amount" is hereby inserted, in
appropriate alphabetical order, to read as follows:

          "'OVERADVANCE AMOUNT' means (i) $280,000, from the First Amendment
     Effective Date through and including January 15, 2002 and (iv) $0.00, after
     January 15, 2002; PROVIDED, HOWEVER, that the Overadvance Amount shall be
     $0.00 at any time Advances are outstanding (except Advances attributable to
     the charging to the Loan Account of the amendment fee payable by Borrowers
     to Agent on the First Amendment Effective Date)."

     (h) The definition of the term "Pro Rata Share" is hereby amended by (i)
deleting clauses (c) and (d) thereof and (ii) inserting new clauses (c), (d) and
(e) therein to read as follows:

          "(c) with respect to a Lender's obligation to make the Term Loan A and
     receive payments of interest, fees, and principal with respect thereto, the
     percentage obtained by dividing (i) such Lender's Term Loan A Commitment,
     by (ii) the aggregate amount of all Lenders' Term Loan A Commitments,

          (d) with respect to a Lender's obligation to make the Term Loan B and
     receive payments of interest, fees, and principal with respect thereto, the
     percentage obtained by dividing (i) such Lender's Term Loan B Commitment,
     by (ii) the aggregate amount of all Lenders' Term Loan B Commitments, and

          (e) with respect to all other matters (including the indemnification
     obligations arising under Section 16.7), the percentage obtained by
     dividing (i) such Lender's Total Commitment, by (ii) the aggregate amount
     of Total Commitments of all Lenders; PROVIDED, HOWEVER, that, in each case,
     in the event all Commitments have been terminated, Pro Rata Share shall be
     determined according to the Commitments in effect immediately prior to such
     termination."

     (i) The definition of the term "Term Loan" is hereby amended in its
entirety to read as follows:

          "'TERM LOAN' means, collectively, the Term Loan A and the Term Loan
     B."

     (j) The definition of the term "Term Loan Amount" is hereby deleted its
entirety.

     (k) A definition of the term "Term Loan A" is hereby inserted, in
appropriate alphabetical order, to read as follows:

          "'TERM LOAN A' has the meaning set forth in SECTION 2.2(A)."

     (l) The term and the definition of "Term Loan A Amount" is hereby inserted
therein, in appropriate alphabetical order, to read as follows:

                                    Page 27
<PAGE>

          "'TERM LOAN A AMOUNT' means, as of the date of determination, the
     outstanding principal amount of the Term Loan A, plus the then extant Term
     Loan A PIK Amount."

     (m) A definition of the term "Term Loan B" is hereby inserted, in
appropriate alphabetical order, to read as follows:

          "'TERM LOAN B' has the meaning set forth in SECTION 2.2(B)."

     (n) A definition of the term "Term Loan B Amount" is hereby inserted, in
appropriate alphabetical order, to read as follows:

          "'TERM LOAN B AMOUNT' means, as of the date of determination, the
     outstanding principal amount of the Term Loan B."

     (o) The term and the definition of "Term Loan Commitment" is hereby deleted
in its entirety, and the term and the definition of "Term Loan A Commitment" is
hereby inserted, in appropriate alphabetical order, to read as follows:

          "'TERM LOAN A COMMITMENT' means, with respect to each Lender, its Term
     Loan A Commitment, and, with respect to all Lenders, their Term Loan A
     Commitments, in each case as such Dollar amounts are set forth beside such
     Lender's name under the applicable heading on SCHEDULE C-1 or on the
     signature page of the Assignment and Acceptance pursuant to which such
     Lender became a Lender hereunder in accordance with the provisions of
     SECTION 14.1."

     (p) A definition of the term "Term Loan B Commitment" is hereby inserted,
in appropriate alphabetical order, to read as follows:

          "'TERM LOAN B COMMITMENT' means, with respect to each Lender, its Term
     Loan B Commitment, and, with respect to all Lenders, their Term Loan B
     Commitments, in each case as such Dollar amounts are set forth beside such
     Lender's name under the applicable heading on SCHEDULE C-1 or on the
     signature page of the Assignment and Acceptance pursuant to which such
     Lender became a Lender hereunder in accordance with the provisions of
     SECTION 14.1."

     (q) The term "Term Loan PIK Amount" is hereby deleted in its entirety, and
the term and the definition of "Term Loan A PIK Amount" is hereby inserted, in
appropriate alphabetical order, to read as follows:

          "'TERM LOAN A PIK AMOUNT' means, as of any date of determination, the
     amount of all interest accrued with respect to the Term Loan A Amount that
     has been paid in kind by being added to the balance thereof in accordance
     with SECTION 2.6(A)(II)."

     3. LENDERS' COMMITMENT SCHEDULE. Schedule C-1 to the Loan Agreement is
hereby amended in its entirety to read as set forth in Annex I to this
Amendment.

     4. BORROWING BASE. (a) Clause (x) of Section 2.1(a) of the Loan Agreement
is hereby amended in its entirety to read as follows:

          "(x) the sum of (I) the lesser of (i) 85% of the amount of Eligible
     Non-Maintenance Accounts, less the amount, if any, of the Dilution Reserve,
     and (ii) an amount equal to 33% of Borrowers' Domestic Collections with
     respect to Accounts for the immediately preceding 90 day period, and (II)
     the applicable Overadvance Amount, minus"

     (b) Section 2.1(c) of the Loan Agreement is hereby amended by deleting the
term "Term Loan Amount" therein and inserting the term "Term Loan A Amount" in
lieu thereof.

     5. TERM LOANS. Section 2.2 of the Loan Agreement is hereby amended in its
entirety to read as follows:

                                    Page 28
<PAGE>

          "(a) (i) Subject to the terms and conditions of this Agreement, on the
     Closing Date each Lender with a Term Loan A Commitment agrees (severally,
     not jointly or jointly and severally) to make a term loan (collectively,
     the "Term Loan A") to Borrowers in an amount equal to such Lender's Pro
     Rata Share of $15,000,000.

               (ii) The Term Loan A shall be repaid in consecutive monthly
     installments each in a principal amount equal to 1/36th of the Term Loan A
     Amount, plus accrued interest on the amount of principal so repaid, on the
     first day of each month, commencing on October 1, 2001. Borrowers may, at
     any time, prepay all or a portion of the Term Loan A without penalty or
     premium. The outstanding unpaid principal balance and all accrued and
     unpaid interest under the Term Loan A shall be due and payable on the date
     of termination of this Agreement, whether by its terms, by prepayment, or
     by acceleration. All amounts outstanding under the Term Loan A shall
     constitute Obligations.

          (b) (i) Subject to the terms and conditions of this Agreement, on the
     First Amendment Effective Date each Lender with a Term Loan B Commitment
     agrees (severally, not jointly or jointly and severally) to make a term
     loan (collectively, the "Term Loan B") to Borrowers in an amount equal to
     such Lender's Pro Rata Share of $2,500,000. The Term Loan B shall be repaid
     on the following dates and in the following amounts: (A) $1,500,000 on
     December 31, 2001; (B) $500,000 on January 7, 2002; and (C) $500,000 on
     January 15, 2002.

               (ii) Borrowers may, at any time, prepay all or a portion of the
     Term Loan B without penalty or premium. The outstanding unpaid principal
     balance and all accrued and unpaid interest under the Term Loan B shall be
     due and payable upon the earliest of (A) January 15, 2002 or (B) the date
     of termination of this Agreement, whether by its terms, by prepayment, or
     by acceleration. All amounts outstanding under the Term Loan B shall
     constitute Obligations."

     6. PAYMENTS. Clause K of Section 2.4(b)(i) of the Loan Agreement is hereby
amended in its entirety to read as follows:

          "K. ELEVENTH, if an Event of Default has occurred and is continuing,
     to pay the outstanding principal balance of the Term Loan (in the inverse
     order of the maturity of the installments due thereunder), including the
     Term Loan A PIK Amount, until the Term Loan is paid in full,"

     7. INTEREST RATES AND LETTER OF CREDIT FEE: RATES, PAYMENTS, AND
CALCULATIONS. Section 2.6(a) of the Loan Agreement is hereby amended in its
entirety to read as follows:

          "(a) INTEREST RATES. Except as provided in clause (c) below,

               (i) all Obligations (except for undrawn Letters of Credit and the
               Term Loan Amount) that have been charged to the Loan Account
               pursuant to the terms hereof shall bear interest on the Daily
               Balance thereof at a per annum rate equal to (A) if the relevant
               Obligation is an Advance that is a LIBOR Rate Loan, at a per
               annum rate equal to the LIBOR Rate plus the LIBOR Rate Margin, or
               (B) otherwise, at a per annum rate equal to the Base Rate plus
               the Base Rate Margin;

               (ii) the Term Loan A Amount (inclusive of any Term Loan A PIK
               Amount) shall bear interest on the amount thereof outstanding
               from time to time at a per annum rate equal to the greater of (A)
               the Base Rate plus the Base Rate Term Loan A Margin and (B)
               12.00% (to the extent that interest accrued hereunder at the rate
               set forth herein would be less than the foregoing minimum daily
               rate, the interest rate chargeable hereunder for such day
               automatically shall be deemed increased to the minimum rate);
               provided, however, that, so long as no Event of Default has
               occurred and is continuing, that portion of such interest equal
               to 1.50 percentage points per annum ( the "Term Loan A PIK
               Amount") shall, in the absence of an election by Borrowers to pay
               such interest in cash, be paid-in-kind by being added to the
               principal balance of the Term Loan A

                                    Page 29
<PAGE>

               Amount (inclusive of any Term Loan A PIK Amount theretofore so
               added); provided, further, however, that Borrower may, on or
               prior to the date that is 5 Business Days prior to the due date
               thereof, elect to pay all accrued and unpaid interest under this
               Section 2.6(a)(ii) in cash; and

               (iii) the Term Loan B Amount shall bear interest on the amount
               thereof outstanding from time to time at a per annum rate equal
               to the greater of (A) the Base Rate plus the Base Rate Term Loan
               B Margin and (B) 9.50% (to the extent that interest accrued
               hereunder at the rate set forth herein would be less than the
               foregoing minimum daily rate, the interest rate chargeable
               hereunder for such day automatically shall be deemed increased to
               the minimum rate)."

     8. PAYMENT REMITTANCE. Section 2.8(b) of the Loan Agreement is hereby
amended in its entirety to read as follows:

          "(b) So long as on any date:

               (i) no Advances (other than Advances that are LIBOR Rate Loans)
     are outstanding and no Obligations are due and payable on such date;

               (ii) the difference between (A) the aggregate amount of the
     Accounts Reserve, the Softech Reserves and any other reserves established
     by Lender under SECTION 2.1(B) minus (B) the amount of the Borrowing Base
     (exclusive of the Accounts Reserve, the Softech Reserves and any other
     reserves established by Lender under SECTION 2.1(B)) shall not exceed
     $500,000 (the amount by which the difference between clause (ii)(A) above
     minus clause (ii)(B) above exceeds $500,000 is hereafter referred to as the
     "RESERVE EXCESS"); and

               (iii) no Event of Default has occurred and is continuing on such
     date,

     then all payment items received by Agent and constituting payments on
     account on such day in accordance with SECTION 2.8(A) shall be remitted by
     Agent to Borrowers' Designated Account subject to the terms of SECTION
     7.13; PROVIDED, HOWEVER, that (1) if any Reserve Excess exists, all payment
     items received by Agent in excess of the Reserve Excess and constituting
     payments on account on such day in accordance with SECTION 2.8(A) shall be
     remitted by Agent to Borrowers' Designated Account subject to the terms of
     SECTION 7.13 and clauses (i) and (iii) of this SECTION 2.8(B), (2) if on
     any day the amount of clause (ii)(A) above is greater than the amount of
     clause (ii)(B) above (the amount by which clause (ii)(A) above exceeds
     clause (ii)(B) above is hereafter referred to as an "OVERAGE"), then (x)
     the provisions of the immediately preceding sub-clause (1) shall no longer
     be effective and (y) so long as an Overage exists for six consecutive days
     prior to the occurrence of such Overage, all payment items received by
     Agent and constituting payments on account on such day in accordance with
     SECTION 2.8(A) may, in Agent's sole and absolute discretion, be remitted by
     Agent to Borrowers' Designated Account, and (3) if no Overage exists, then
     any payments on account not previously remitted by Agent to Borrowers'
     Designated Account as a result of this proviso shall be remitted to
     Borrowers' Designated Account subject to the terms of SECTION 7.13 and
     clauses (i) and (iii) of this SECTION 2.8(B). Notwithstanding anything to
     the contrary contained in this Agreement, the condition set forth in clause
     (ii) of, and the terms of the proviso to, this SECTION 2.8(B) shall only be
     applicable until and including January 15, 2002."

     9. COLLATERAL REPORTING. Section 6.2 of the Loan Agreement is hereby
amended by deleting the collateral reporting table set forth therein and
inserting a new collateral reporting table therein to read as follows:

<TABLE>
<CAPTION>

============================= ========================================================================================

<S>                          <C>
Daily                         A SALES JOURNAL, COLLECTION JOURNAL, AND CREDIT REGISTER SINCE THE LAST SUCH SCHEDULE
                              AND A CALCULATION OF THE BORROWING BASE AS OF SUCH DATE, AND

                              (d)     notice of all returns, disputes, or claims.
----------------------------- ----------------------------------------------------------------------------------------

Weekly (not later than        (e)     a detailed calculation of the Borrowing Base (including detail regarding those
----------------------------- ----------------------------------------------------------------------------------------

</TABLE>

                                    Page 30
<PAGE>

<TABLE>
<CAPTION>

============================= ========================================================================================
<S>                          <C>

Monday of each week for              Accounts that are not Eligible Accounts),
the one week period ending
on Friday of the              (f)    a detailed aging, by total, of the Accounts, together with a reconciliation
immediately preceding week)          to the detailed calculation of the Borrowing Base previously provided to
                                     Agent, and

                              (g)    a summary aging, by vendor, of Borrowers' accounts payable and any book
                                     overdraft.
----------------------------- ----------------------------------------------------------------------------------------

Monthly                       (h)    a calculation of Dilution for the prior month, and

                              (i)    a list of any software license agreements, Maintenance Contracts or other
                                     agreements giving rise to Accounts of a Borrower which contain proscriptions
                                     of, or limitations on, a Borrower's right to assign such agreements.

----------------------------- ----------------------------------------------------------------------------------------

Quarterly                     (j)    a detailed list of each Borrower's customers,

                              (k)    a report regarding each Borrower's accrued, but unpaid, ad valorem taxes,
----------------------------- ----------------------------------------------------------------------------------------

Upon request by Agent         (l)    copies of invoices in connection with the Accounts, credit memos, remittance
                                     advices, deposit slips, shipping and delivery documents in connection with
                                     the Accounts and, for Inventory and Equipment acquired by Borrowers,
                                     purchase orders and invoices, and

                              (m)    such other reports as to the Collateral, or the financial condition of
                                     Borrowers as Agent may request.
============================= ========================================================================================

</TABLE>

     10. PROJECTIONS; ***. (a) Section 6.3(c) of the Loan Agreement is hereby
amended by deleting the number "30" therein and inserting the number "60" in
lieu thereof.

     (b) Section 6.3 of the Loan Agreement is hereby amended by (i) deleting the
word "and" at the end of clause (h) thereof, (ii) deleting the period at the end
of clause (i) thereof and inserting the word ", and" at the end thereof and
(iii) inserting a new clause (j) therein to read as follows:

               "(j) on the 1st and 15th days (or, if any such day is not a
     Business Day, the immediately succeeding Business Day) of each week, a
     report setting forth ***.

          11. INDEBTEDNESS. Section 7.1 of the Loan Agreement is hereby amended
     by (a) deleting the word "and" at the end of clause (f) thereof, (b)
     deleting the period at the end of clause (g) thereof and inserting the word
     "; and" at the end thereof and (c) inserting a new clause (h) therein to
     read as follows:

               "(h) subordinated Indebtedness owing to Mitsui & Co. Ltd., the
     terms and conditions of which, including provisions subordinating such
     Indebtedness to the Obligations, are in form and substance satisfactory to
     the Lenders; PROVIDED that Borrowers may make scheduled payments in respect
     of such subordinated Indebtedness so long as (i) no Default or Event of
     Default has occurred and is continuing or would result therefrom and (ii)
     after giving effect to the making of each such payment, the sum of (A)
     Excess Availability and (B) all of Borrowers' unrestricted cash and Cash
     Equivalents is not less than $3,000,000."

          12. FINANCIAL COVENANTS. Section 7.20 of the Loan Agreement is hereby
     amended as follows:

--------

*** Reflects the omission of confidential information from this Exhibit 10(a).
The omitted information has been separately filed with the SEC, pursuant to a
request for confidential treatment of such information.

*** Reflects the omission of confidential information from this Exhibit 10(a).
The omitted information has been separately filed with the SEC, pursuant to a
request for confidential treatment of such information.

                                    Page 31
<PAGE>

     (a) MINIMUM EBITDA. Clause (i) of Section 7.20(a) is hereby amended in its
entirety to read as follows:

               "(i) MINIMUM EBITDA. EBITDA, measured on a fiscal quarter-end
     basis, of not less than the required amount set forth in the following
     table for the applicable period set forth opposite thereto:

<TABLE>
<CAPTION>

         ---------------------------------------------- ------------------------------------------------------
<S>                                                                <C>
                       APPLICABLE AMOUNT                                  APPLICABLE PERIOD

         ---------------------------------------------- ------------------------------------------------------

                          $3,100,000                                For the 6 month period ending
                                                                          December 31, 2001
         ---------------------------------------------- ------------------------------------------------------

                          $3,700,000                                For the 9 month period ending
                                                                           March 31, 2002
         ---------------------------------------------- ------------------------------------------------------

                          $5,300,000                               For the 12 month period ending
                                                                            June 30, 2002
         ---------------------------------------------- ------------------------------------------------------

</TABLE>

          Borrowers' EBITDA for the 12 month period ending each month after June
          30, 2002 shall be determined based upon Borrowers' projected EBITDA
          for such period as set forth in the Projections delivered to Agent in
          accordance with Section 6.3(c), which Projections are in form and
          substance acceptable to Agent; provided, that if Agent and Borrowers
          cannot agree on the EBITDA covenant number based upon Borrowers'
          projected EBITDA, for purposes of this Section 7.20(a)(i), Borrowers'
          EBITDA for such 12 month period shall not be less than $12,000,000."

     (b) TANGIBLE NET WORTH. Clause (ii) of Section 7.20(a) is hereby amended in
its entirety to read as follows:

               "(ii) TANGIBLE NET WORTH. Tangible Net Worth of at least the
     required amount set forth in the following table as of the applicable date
     set forth opposite thereto:

<TABLE>
<CAPTION>
         ---------------------------------------------- ------------------------------------------------------
<S>                                                                      <C>
                       APPLICABLE AMOUNT                                   APPLICABLE DATE

         ---------------------------------------------- ------------------------------------------------------

                          $11,500,000                                     December 31, 2001
         ---------------------------------------------- ------------------------------------------------------

                          $11,500,000                                      March 31, 2002
         ---------------------------------------------- ------------------------------------------------------

                          $11,700,000                                       June 30, 2002
         ---------------------------------------------- ------------------------------------------------------

</TABLE>

          Borrowers' Tangible Net Worth for each fiscal quarter ending after
          June 30, 2002 shall be determined based upon Borrowers' projected
          Tangible Net Worth for such period as set forth in the Projections
          delivered to Agent in accordance with Section 6.3(c), which
          Projections are in form and substance acceptable to Agent; provided,
          that if Agent and Borrowers cannot agree on the Tangible Net Worth
          covenant number based upon Borrowers' projected Tangible Net Worth,
          for purposes of this Section 7.20(a)(ii), Borrowers' Tangible Net
          Worth for such fiscal quarter shall not be less than $17,000,000."

     (c) LEVERAGE RATIO. Clause (iii) of Section 7.20(a) is hereby amended in
its entirety to read as follows:

               "(iii) LEVERAGE RATIO. Permit the ratio (the "Leverage Ratio") of
     (i) the aggregate amount of the Indebtedness of Parent and its Subsidiaries
     divided by (ii) EBITDA, for the applicable period set forth below to be
     less than the applicable ratio set forth below:

                                    Page 32
<PAGE>

<TABLE>
<CAPTION>

         ---------------------------------------------- ------------------------------------------------------
<S>                                                               <C>
                        LEVERAGE RATIO                                    APPLICABLE PERIOD

         ---------------------------------------------- ------------------------------------------------------

                            5.00:1                                  For the 6 month period ending
                                                                          December 31, 2001
         ---------------------------------------------- ------------------------------------------------------

                            3.70:1                                  For the 9 month period ending
                                                                           March 31, 2002
         ---------------------------------------------- ------------------------------------------------------

                            2.35:1                                 For the 12 month period ending
                                                                            June 30, 2002
         ---------------------------------------------- ------------------------------------------------------

</TABLE>

          Borrowers' Leverage Ratio for the 12 month period ending each month
          after June 30, 2002 shall be determined based upon Borrowers'
          projected Leverage Ratio for such period as set forth in the
          Projections delivered to Agent in accordance with Section 6.3(c),
          which Projections are in form and substance acceptable to Agent;
          provided, that if Agent and Borrowers cannot agree on the Leverage
          Ratio covenant based upon Borrowers' projected Leverage Ratio, for
          purposes of this Section 7.20(a)(iii), Borrowers' Leverage Ratio for
          such 12 month period shall not be less than 0.85:1."

     13. AMENDMENTS AND WAIVERS. Clause (j) of Section 15.1 of the Loan
Agreement is hereby amended in its entirety to read as follows:

               "(j) change the definition of Borrowing Base or the definitions
     of Eligible Accounts, Maximum Revolver Amount, Term Loan A Amount, Term
     Loan B Amount, or change SECTION 2.1(B); or"

     14. CONDITIONS. This Amendment shall become effective only upon
satisfaction in full of the following conditions precedent (the first date upon
which all such conditions have been satisfied being herein called the "AMENDMENT
EFFECTIVE DATE"):

               (a) REPRESENTATIONS AND WARRANTIES; NO EVENT OF DEFAULT. The
representations and warranties contained herein, in Section 5 of the Loan
Agreement and in each other Loan Document and certificate or other writing
delivered to the Agent and the Lenders pursuant hereto on or prior to the
Amendment Effective Date shall be correct in all material respects on and as of
the Amendment Effective Date as though made on and as of such date (except to
the extent that such representations and warranties expressly relate solely to
an earlier date in which case such representations and warranties shall be true
and correct on and as of such date), and no Default or Event of Default shall
have occurred and be continuing on the Amendment Effective Date or would result
from this Amendment becoming effective in accordance with its terms, unless any
such Event of Default has previously been waived in accordance with Section 15
of the Loan Agreement.

               (b) DELIVERY OF DOCUMENTS. The Agent shall have received on or
before the Amendment Effective Date the following, each in form and substance
reasonably satisfactory to the Agent and, unless indicated otherwise, dated the
Amendment Effective Date:

                    (i) counterparts of this Amendment, duly executed by the
          Borrowers and the Agent;

                    (ii) the amended and restated Warrants, in form and
          substance satisfactory to Agent, duly executed by the Parent;

                    (iii) a copy of the resolutions of each Borrower, certified
          as of the Amendment Effective Date by an authorized officer thereof,
          authorizing (A) the borrowings contemplated by this Amendment by each
          Borrower and the transactions contemplated by the Loan Documents to
          which such Person is or will be a party, and (B) the execution,
          delivery and performance by each such Person of this Amendment and the
          other Loan Documents to be executed and delivered pursuant hereto, and
          the performance of the Loan Agreement, as amended; and

                                    Page 33
<PAGE>

                    (iv) such other agreements, instruments, approvals, opinions
          and other documents as the Agent may reasonably request.

               (c) AMENDMENT FEE. The Borrowers shall have paid to the Agent,
for the benefit of the Lenders, in immediately available funds, a fully earned
and nonrefundable amendment fee equal to $280,000, the payment of which shall be
effected by Agent charging such fee to Borrowers' Loan Account pursuant to
Section 2.6(d) of the Loan Agreement.

               (d) PROCEEDINGS. All proceedings in connection with the
transactions contemplated by this Amendment, and all documents incidental
thereto, shall be reasonably satisfactory to the Agent and its special counsel,
and the Agent and such special counsel shall have received all such information
and such counterpart originals or certified copies of documents, and such other
agreements, instruments, approvals, opinions and other documents, as the Agent
or such special counsel may reasonably request.

     15. REPRESENTATIONS AND WARRANTIES. Each of the Borrowers represent and
warrant as follows:

               (a) Except as previously disclosed in writing to the Agent: (i)
the representations and warranties made by such Borrower herein, in the Loan
Agreement and in each other Loan Document and certificate or other writing
delivered to the Lenders on or prior to the Amendment Effective Date shall be
correct and accurate on and as of the Amendment Effective Date as though made on
and as of such date (except to the extent that such representations and
warranties expressly relate solely to an earlier date in which case such
representations and warranties shall be true and correct on and as of such
date); and (ii) subject to Section 13 hereof, no Default or Event of Default
shall have occurred and be continuing on the Amendment Effective Date or would
result from this Amendment becoming effective in accordance with its terms.

               (b) Each of the Borrowers (i) is a corporation, duly organized,
validly existing and in good standing under the laws of its state of
organization, (ii) has all requisite power and authority to execute, deliver and
perform this Amendment, and to perform the Loan Agreement, as amended hereby,
and (iii) is duly qualified to do business and is in good standing in each
jurisdiction where the failure to be so qualified and in good standing
reasonably could be expected to have a Material Adverse Change.

               (c) The execution, delivery and performance by each Borrower of
this Amendment, and the performance by each such Borrower of the Loan Agreement,
as amended hereby, (i) have been duly authorized by all necessary action, (ii)
do not and will not contravene such Borrower's charter or by-laws, any
applicable law or any contractual restriction binding on or otherwise affecting
it or any of its properties, (iii) do not and will not result in or require the
creation of any lien or other encumbrance (other than pursuant to any Loan
Documents) upon or with respect to any of its properties, and (iv) do not and
will not result in any suspension, revocation, impairment, forfeiture or
nonrenewal of any permit, license, authorization or approval applicable to its
operations or any of its properties.

               (d) No authorization or approval or other action by, and no
notice to or filing with, any Governmental Authority or agency or other
regulatory body is required in connection with the due execution, delivery and
performance by such Borrower of this Amendment, or for the performance of the
Loan Agreement, as amended hereby.

               (e) This Amendment, the Loan Agreement, as amended hereby, and
each other Loan Document to which such Borrower is a party is a legal, valid and
binding obligation of such Borrower, enforceable against such Borrower in
accordance with its terms, except as such enforceability may be limited by
equitable principles or by or subject to any bankruptcy, insolvency,
reorganization, moratorium or other similar laws affecting creditors' rights
generally.

     16. WAIVER AND CONSENT. (a) Pursuant to the request of the Parent, the
Lenders hereby consent to and waive any Event of Default that would arise under
the Loan Agreement from any noncompliance by the Borrowers with Section 7.20 of
the Loan Agreement to the extent specifically described below:

                                    Page 34
<PAGE>

               (i) the Borrowers and their Subsidiaries having a Minimum EBITDA
of less than $3,000,000 as of September 30, 2001; PROVIDED that the actual
Minimum EBITDA of the Borrowers and their Subsidiaries for the three month
period ending September 30, 2001 was not less than $1,300,000;

               (ii) the Borrowers and their Subsidiaries having a Tangible Net
Worth of less than $12,500,000 as of September 30, 2001; PROVIDED that the
actual Tangible Net Worth of the Borrowers and their Subsidiaries as of
September 30, 2001 was not less than $11,500,000; and

               (iii) the Borrowers and their Subsidiaries having a Leverage
Ratio of less than 5.40:1 as of September 30, 2001; PROVIDED that the actual
Leverage Ratio of the Borrowers and their Subsidiaries for the three month
period ending September 30, 2001 was not less than 11.75:1.

          (b) The Lenders' waiver and consent provided for in this Amendment (i)
shall be deemed effective as of September 29, 2001 upon the execution of this
Amendment by the Lenders, (ii) shall be effective only in this specific instance
and for the specific purposes set forth herein, and (iii) does not allow for any
other or further departure from the terms and conditions of the Loan Agreement
or any other Loan Document, which terms and conditions shall continue in full
force and effect.

     17. CONTINUED EFFECTIVENESS OF THE LOAN AGREEMENT. (a) Except as otherwise
expressly provided herein, the Loan Agreement and the other Loan Documents are,
and shall continue to be, in full force and effect and are hereby ratified and
confirmed in all respects, except that on and after the Amendment Effective Date
(i) all references in the Loan Agreement to "this Agreement", "hereto",
"hereof", "hereunder" or words of like import referring to the Loan Agreement
shall mean the Loan Agreement as amended by this Amendment and (ii) all
references in the other Loan Documents to the "Loan Agreement", "thereto",
"thereof", "thereunder" or words of like import referring to the Loan Agreement
shall mean the Loan Agreement as amended by this Amendment.

          (b) The Borrowers hereby acknowledge and agree that this Amendment
constitutes a "Loan Document" under the Loan Agreement. Accordingly, it shall be
an Event of Default under the Loan Agreement if any representation or warranty
made by the Borrowers under or in connection with this Amendment shall have been
untrue, false or misleading in any material respect when made.

     18. COSTS AND EXPENSES. The Borrowers shall pay all reasonable
out-of-pocket costs and expenses of the Lender Group (including, without
limitation, the reasonable fees and charges of counsel to any member of the
Lender Group) in connection with this Amendment.

     19. MISCELLANEOUS. (a) This Amendment may be executed in any number of
counterparts and by different parties hereto in separate counterparts, each of
which shall be deemed to be an original, but all of which taken together shall
constitute one and the same agreement. Delivery of an executed counterpart of
this Amendment by telefacsimile shall be equally as effective as delivery of an
original executed counterpart of this Amendment. Any party delivering an
executed counterpart of this Amendment by telefacsimile also shall deliver an
original executed counterpart of this Amendment but the failure to deliver an
original executed counterpart shall not affect the validity, enforceability, and
binding effect of this Amendment.

          (b) Section and paragraph headings herein are included for convenience
of reference only and shall not constitute a part of this Amendment for any
other purpose.

          (c) This Amendment shall be governed by, and construed in accordance
with, the laws of the State of New York except to the extent governed by the
Bankruptcy Code.

     20. THE BORROWERS, LENDERS AND THE AGENT EACH HEREBY IRREVOCABLY WAIVE ALL
RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM (WHETHER BASED
ON CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR RELATING TO THIS AMENDMENT OR
THE ACTIONS OF THE LENDER GROUP IN THE NEGOTIATION, ADMINISTRATION, PERFORMANCE
OR ENFORCEMENT HEREOF.

                [Remainder of this page intentionally left blank]

                                    Page 35
<PAGE>

     IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be
duly executed as of the date first above written.

<TABLE>
<CAPTION>

<S>                                        <C>
                                            FRONTSTEP, INC.
                                            an Ohio corporation

                                            By:    /s/ Daniel P. Buettin
                                                   ----------------------------------------------
                                                   Daniel P. Buettin
                                                   Vice President and Chief Financial Officer:

                                            FRONTSTEP SOLUTIONS GROUP, INC.
                                            an Ohio corporation

                                            By:    /s/ Daniel P. Buettin
                                                   ----------------------------------------------
                                                   Daniel P. Buettin
                                                   Vice President and Chief Financial Officer

                                            FRONTSTEP CANADA, INC.
                                            an Ontario corporation

                                            By:    /s/ Daniel P. Buettin
                                                   -------------------------------------------------------
                                                   Daniel P. Buettin
                                                   Vice President and Chief Financial Officer

                                            FOOTHILL CAPITAL CORPORATION,
                                            a California corporation, as Agent and as a Lender

                                            By:    /s/ Tent A. Smart
                                                   ----------------------------------------------
                                                   Trent A. Smart:
                                                   Vice President

</TABLE>

                                    Page 36
<PAGE>

                                     ANNEX I

                                  SCHEDULE C-1

                                   COMMITMENTS

<TABLE>
<CAPTION>

========================= ===================== ========================= ======================== ===================
                                                      TERM LOAN A
                               REVOLVER               SUB-FACILITY              TERM LOAN B                TOTAL
         LENDER                COMMITMENT              COMMITMENT*               COMMITMENT              COMMITMENT
------------------------- --------------------- ------------------------- ------------------------ -------------------
<S>                           <C>                     <C>                       <C>                   <C>
Foothill Capital              $25,000,000             $15,000,000               $2,500,000            $27,500,000
Corporation
------------------------- --------------------- ------------------------- ------------------------ -------------------

------------------------- --------------------- ------------------------- ------------------------ -------------------
All Lenders                   $25,000,000             $15,000,000               $2,500,000            $27,500,000
========================= ===================== ========================= ======================== ===================

</TABLE>

*The Term Loan A Commitment is a sub-facility of the Revolver Commitment.

                                    Page 37

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