Document:

EX-10.3

 Exhibit 10.3 

REDACTED COPY 
 Certain
identified confidential information has been redacted from this exhibit because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed. 

Confidential portions of this Exhibit are designated by [*****]. 

SOFTWARE DEVELOPMENT AND IMPLEMENTATION SERVICES AGREEMENT 

By this private instrument, on one side, 
 PAGSEGURO INTERNET
S.A., headquartered at Avenida Brigadeiro Faria Lima, 1384, 4th floor, in the City of São Paulo, State of São Paulo, enrolled with the National Register of Legal Entities of the Ministry of Finance - CNPJ/MF under No. 08.561.701/0001-01, herein represented pursuant to its articles of incorporation, hereinafter simply referred to as CLIENT 

and, on the other side 
 COMPASSO TECNOLOGIA LTDA., a
private legal entity, enrolled with the CNPJ/MF under No. 07.654.824/0001-24, headquartered in the city of Passo Fundo – Rio Grande do Sul, at Rua Coronel Chicuta, No. 575, hereinafter simply
referred to as “COMPASSO”, herein represented pursuant to its articles of incorporation. 
 Both parties have decided to enter into this Software
Development and Implementation Services Agreement (“Agreement”) pursuant to the following clauses and conditions: 
 SECTION ONE –
PURPOSE 
 1.1.    This agreement establishes the general conditions for the provision of software development and/or
implementation services by COMPASSO to the CLIENT (“Services”), which are set and described in the Service Agreement, which conditions are an integral part of this Agreement (Exhibits I). 

1.1.1.    The services herein contracted shall be provided according to the type and specific conditions required to perform the Services,
described in the Service Agreement, which include, without limitation: (i) detailed description of the Services; (ii) site to perform the activities; (iii) price, term and method of payment; (iv) time period for execution of
Services; (v) equipment, installations and/or human resources to be provided by the CLIENT; (vi) policy and/or rules to be complied with for the refund of expenses incurred by COMPASSO. At any time and without prejudice to the type of
contracting in force, the parties may contract the provision of other types of Services, through the execution of a new Service Agreement, which shall comprise all details about the specific conditions of the type of Services contracted therein and
shall become an integral part of this Agreement, for all legal purposes and effect. 

 1.1.2.    This Agreement does not cover the provision of data hosting services and/or IT
environment services, which, if contracted by the parties, shall be the purpose of a different contractual instrument, with its conditions not being affected nor harmed by this Agreement. 

1.2.3.    Likewise, this Agreement shall not cover the provision of software or its licensing by COMPASSO to the CLIENT. The Service
Agreement comprises all descriptions of the software which licenses the CLIENT must acquire in case they are needed for the performance of the Services, and we hereby clarify that, in such event, the performance of the Services shall be conditioned
to the acquisition and maintenance of all relevant licenses by the CLIENT. 
 1.1.3.    In the event of discrepancy or if any question
may arise from this Agreement and any of its Exhibits, or any other documents, the terms of this Agreement shall prevail. 

1.2.    Depending on the type of Services contracted and their technical scope, this Agreement may also cover the provision of advisory
services by COMPASSO to the CLIENT, pursuant to the specifications included in the Service Agreement, also subject to the other provisions herein. 

SECTION TWO –PRICES AND ADJUSTMENT 

2.1    The prices for provision of Services are mentioned in the Service Agreement, including all taxes. In the event any new tax is
created or an existing tax is changed, COMPASSO shall review the amounts comprised in the invoice in order to match such changes. 

2.2.    The parties hereby elect IPCA as the monetary adjustment index, applicable to the prices included in the Service Agreement, taking
into account the IPCA variation during the twelve (12) months before the beginning of the service provision. If the index is not available, or if permitted by law or by court order, the official index replacing IPCA shall be applied, or if it
does not exist, another index with a monthly variation, calculated on a pro-rata basis, which best reflects the inflationary effects of the national currency. 

2.2.1.    If the applicable index has its publication delayed or if it is not published, COMPASSO shall issue the invoices using the last
published index. Promptly after the subsequent publication of such index, COMPASSO shall issue invoices for the payment and/or refund of the difference between the amount previously charged and the amounts actually due. 

2.3.    In the event of occurrence of acts or facts that may harm the financial and economic balance of this contracting, both parties
shall use their best efforts to solve and remedy the situation, in a way to prevent any economic, financial or any other type of loss. 
 SECTION
THREE – PAYMENT METHOD 
 3.1.    The service provision shall be billed [*****], as described in the Service Agreement. 

3.2.    The delay for payments due shall subject the CLIENT to [*****]. 

3.2.1.    The services provision may be interrupted if the default by the CLIENT [*****], and in such case, the provision shall not be
resumed until all amounts due are fully paid, without prejudice to COMPASSO’s right to promptly terminate this Agreement. 

[*****]  Confidential information redacted 

 SECTION FOUR – OBLIGATIONS OF THE CLIENT 

4.1    Without prejudice to any other obligation provided herein, the CLIENT undertakes: 

4.1.1    To provide, in writing, all information, including banking and tax information, and technical data that may be requested by
COMPASSO, which are needed to perform the Services, including, but not limited to specific and detailed information on the size and settings needed for the services provided to fulfill its activities’ and business’ needs, as well as other
information that may be deemed relevant and/or useful for the Service provision, notifying COMPASSO about any necessary changes. 

4.1.2    To review the services and/or products delivered by COMPASSO, within five (5) business days, period when the CLIENT must
execute the relevant Services Acceptance Term or notify in writing COMPASSO about the non-acceptance, explaining the reason for refusal and indicating which actions need to be taken to make the services and/or
the products acceptable. In the event there is no express acceptance nor refusal within the period established above, the services and/or the products shall be deemed accepted. 

4.1.3.    To appoint someone among the CLIENT’s employees as the professional in charge for all technical matters involved in the
performance of the Services, which includes participation, upon request by COMPASSO, in an initial meeting to be scheduled between the parties as from the execution hereof (“Kick-Off Meeting”), where
the schedule of Services shall be established. 
 4.1.4.    To provide COMPASSO with the equipment, software, facilities and/or human
resources provided in the Service Agreement. 
 4.1.5.    To provide proper location for the development of COMPASSO’s activities
at the CLIENT’s site, if necessary. 
 4.1.6.    To refrain from giving orders and instructions directly to any employees
performing their activities within the CLIENT’s establishment, restricting the communication of requests to the responsible employees appointed by COMPASSO. 

4.1.7.    To provide COMPASSO with access to the CLIENT’s systems and relevant facilities, equipment, software and database, in case
access is needed for the provision of Services, and allowing, as applicable, the installation of equipment and systems of COMPASSO in its facilities. 

4.1.8.    To keep all of its systems, equipment, software, database and connections working, also with the maintenance and support of
their relevant licenses and security assets, in the same condition as informed by COMPASSO, in a way to foster the provision of Services, notifying COMPASSO, forty-eight (48) hours in advance, of all and any changes that may impact the
provision of Services, under the penalty of holding COMPASSO harmless from any liability over the services contracted herein. 

4.1.9.    To use and keep in operation all software that may be provided by COMPASSO exclusively in the CLIENT’s own establishment,
and to not sell, assign, bind, pledge, lease or offer as guarantee, change, enhance, insert modifications, developments, components, connections or in any way dispose of any software licensed by COMPASSO, which shall remain as COMPASSO’s
property until the end of the contracting period. 

 4.1.10.    To be liable for the legal compliance of the CLIENT’s IT infrastructure,
holding COMPASSO harmless from any liability regarding data, files, software, systems and contents that have not been provided by COMPASSO, as well as any liability for the activities performed by the CLIENT and/or third parties, and also for any
failure in the Services arising from the lack of legal compliance by the CLIENT’s IT infrastructure. 
 4.1.11.    To suit itself
to the technical and security criteria appointed by COMPASSO, adopting all procedures recommended by COMPASSO for the completion of the Services and using the Services according to the directions given by COMPASSO, cooperating with COMPASSO in all
matters and issues related to the provision of the Services. 
 4.1.12.    To carry out payments due for the service provision, pursuant
to the terms and conditions herein and in the Service Agreement. 
 4.1.13.    To bear all expenses arising from commuting,
accommodations and meals of COMPASSO’s technicians to the CLIENT’s facilities, throughout the effectiveness hereof, provided that previously agreed between the parties. 

4.1.14.    The CLIENT is liable for proper license use within its environment throughout the effectiveness of the Agreement, and it shall
be aware of and comply with the rules to use such licenses. Any penalty or fine that may be applied by the licensing company to COMPASSO shall be passed on to the CLIENT. 

4.1.14.1    If the licensing company notifies COMPASSO about carrying out an audit to verify the use of licenses, the CLIENT shall be
responsible for taking all necessary measures to comply with the request, and any penalty or fine that may be applied by the licensing company to COMPASSO shall be passed on to the CLIENT. 

4.2.    The CLIENT shall refrain from hiring any of COMPASSO’s employees for a period of twelve (12) months after the completion
of the contracted services, subject to a fine in the amount of thirteen (13) salaries, considering the calculation basis to be the last effective salary of the employee who was hired by the CLIENT in breach of this section, except if previously
agreed between the parties. 
 SECTION FIVE – OBLIGATIONS OF COMPASSO 

5.1.    Without prejudice to any other obligation provided herein, COMPASSO undertakes: 

5.1.1    To provide the Services as contracted and described in Section One hereof, within the best technical standards and the terms
established in the Service Agreement. 
 5.1.2    To provide the CLIENT with all information related to the Service provision and
relevant deliverables, upon formal reports of all activities performed, if so provided by the Service Agreement. 
 5.1.3.    To bear
all expenses arising from labor and social security charges of its employees throughout the effectiveness of this Agreement and the relevant Service Agreement. 

 5.1.4.    To comply with internal laws of the CLIENT’s work environment and to
perform the Services in a way to not interfere with the CLIENT’s regular business activities, except if agreed otherwise by the Parties. 

5.1.4    After the Services are performed, to complete all Software tests together with the technical personnel appointed by the CLIENT,
with the purpose of issuing the relevant Services Acceptance Term. 
 SECTION SIX –LEGAL COMPLIANCE OF IT ENVIRONMENT 

6.1.    The CLIENT is and shall be solely and exclusively liable for the legal compliance of its IT environment where the Services are
performed, and COMPASSO is not required to inspect and/or is not liable for any data, files, software, systems and contents in the CLIENT’s IT environment and which have not been provided by COMPASSO, as well as for any activities carried out
by the CLIENT and/or third parties using such IT environment. 
 6.2.    Regardless of the type of Services contracted, the CLIENT
agrees to comply with all local, domestic and international laws and regulations that govern the use of the IT environment where the Services are performed, refraining from: (i) performing any activities that may be considered unlawful, not
using the Services to any unlawful purposes; (ii) keeping data, files, software, systems and content that the CLIENT may not have the right of use over and/or that may be considered unlawful, for any reason; (iii) using the IT environment
where the Services are performed or allowing the use of the environment with the purpose to obtain unauthorized access to equipment, systems, networks and/or third-party data (hacking), as well as for the distribution of messages to entities that do
not expressly request such messages (also known in the industry as spamming); (iv) using the IT environment and/or the Services with any other purpose that contradicts the information security good practices in effect in the market or that may cause
losses or failures to third parties or to COMPASSO, whether intentionally or not; (v) performing any action or use through the IT environment contradicting the Acceptable Use Policy (PUA) adopted by COMPASSO, which is available at: https://www.uoldiveo.com.br/politica-de-uso.html. 

6.3.    At any time, in case it verifies non-compliance by the CLIENT regarding the provisions of
this Section, COMPASSO may communicate the fact to the CLIENT and suspend the Service provision, until the CLIENT cures such non-compliance and restores to COMPASSO the legal compliance of the IT environment
where the Services are provided, also subject to the provisions in clause 7.2 below. 
 SECTION SEVEN – EFFECTIVENESS AND TERMINATION

 7.1.    This Agreement shall become effective on July 1st, 2019 and remain in force for the period of five (5) years. It
may be renewed for by means of written and executed amendment thereto. 
 7.2.    This Agreement may be immediately terminated by any of
the parties, with cause, in the following events: 
 (a)    if the other party breaches any clauses or conditions
established herein and does not remedy such default within thirty (30) days after the date such party receives written notice from the aggrieved party; 

 (b)    if the other party files for bankruptcy or judicial or
extrajudicial reorganization; or 
 (c)    by force majeure or Act of God, pursuant to the Civil Code. 

7.2.1.    Regardless of the time left to remedy the default, provided in item a of section 7.2, in the event of
breach of section 3.2.1 hereof or in the event of breach of any provision of law or rule by any regulatory agency or governmental authority, termination may occur immediately. 

7.3.    If the CLIENT wishes to terminate this Agreement or a Service Agreement without cause, the CLIENT must notify so in writing, sixty
(60) days in advance, and it CLIENT shall bear all compensation related to Services already provided by COMPASSO. 
 SECTION EIGHT - ASSIGNMENT

 8.1.    The Parties may partially or fully assign and transfer this Agreement, upon prior written communication to the other
Party. In the event of corporate reorganization by any of the Parties, within the modalities provided by the applicable corporate law, the successor must subrogate all rights and obligations undertaken herein. 

SECTION NINE – CONFIDENTIALITY 

9.1.    By virtue of this Agreement, the parties may have access or receive from one another confidential information and data
(“Confidential Information”) which, in general, are not public knowledge, including, among others, technical, commercial, financial, legal or miscellaneous data or information, including, without limitation, trade secrets, know-how, and information related to technology, clients, business plans, promotional and/or trade, economic and financial activities and other business, and such information and data may be included in several
materials, such as drawings, models, data, specifications, reports, compilations, computer programs, formulas, patents, financial and economic spreadsheets, information from current or potential clients and suppliers, agreements, existing or future
products and any other materials that have been obtained or acknowledged before or after the effectiveness hereof, also including any and every information provided orally. 

9.2.    The parties agree that all Confidential Information from one party provided or made available to the other party (“Receiving
Party”) shall continue to be the sole and exclusive property of the disclosing or relevant party (“Disclosing Party”). 

9.3.    None of the parties may disclose the Confidential Information to any person without the prior written consent from the Disclosing
Party, except to the Receiving Party’s employees, contractors or suppliers and/or affiliates who provenly need to know any such information for the accurate performance of this Agreement, and anyone receiving Confidential Information must agree
with the confidentiality terms established herein. 
 9.4.    The parties shall not use, nor allow anyone else to use, any Confidential
Information for any other purpose other than the one for which it was disclosed, with the parties also undertaking to execute with their employees and workers involved in the operation and performance of the Services a confidentiality agreement that
assures compliance herewith. 

 9.5.    The obligations of this section shall survive for a period of two (2) years
after the end or termination of this Agreement. 
 9.6.    The provisions provided in this Section are not applicable to any
Confidential Information that: (i) is already known by the Receiving Party on the date the information was disclosed by the Disclosing Party; (ii) is under public domain without any breach by the Receiving Party of the obligations
undertaken herein; (iii) is disclosed to the Receiving Party without any restrictions by a third party with legal consent to perform such disclosure; (iv) is independently developed by the Receiving Party; (v) has been disclosed due
to a law requirement or court order. 
 9.7    COMPASSO may use the CLIENT’s name and trademark in merchandise material, provided
that previously approved by the CLIENT. 
 9.8.    The CLIENT and COMPASSO agree that none of the Parties may make any public or private
representation, comment or communication, under any form, whether oral, written or by electronic means, with depreciative or harmful nature regarding the good name and reputation of the other party and/or its products and/or services, as well as its
respective employees, officers and/or directors, particularly in case any attack or other event occurs. 
 SECTION TEN - LIABILITY 

10.1.    The Services shall be provided by COMPASSO pursuant to the best techniques and the items and conditions contracted, pursuant to
the Service Agreement. The CLIENT hereby acknowledges and represents to be aware that the Services shall be provided by COMPASSO with the purpose of supplying the necessary means for the implementation and/or development of software pursuant to the
requirements informed by the CLIENT, and COMPASSO shall be only responsible for ensuring the operation of such software in fulfillment of all requirements by the CLIENT. For such reason, THE PARTIES ACKNOWLEDGE AND AGREE THAT COMPASSO DOES NOT
UNDERTAKE HEREIN ANY OBLIGATION THAT MAY BE CONSIDERED AN OBLIGATION WITH THE RESULTS OF SAID SOFTWARE AND, THUS, COMPASSO SHALL NOT ENSURE AND SHALL NOT BE HELD LIABLE FOR ANY RESULTS THAT THE CLIENT AIMS TO ACHIEVE BY USING SAID SOFTWARE AND/OR
ANY OF ITS FEATURES, AS WELL AS FOR ANY OPERATIONS CARRIED OUT AND/OR REVENUES RESULTED FROM THE USE OF THAT SOFTWARE. 
 10.2.    The
Parties’ liability shall be limited to the event of proven wrongful default with the obligations undertaken herein and/or in any of the Exhibits. 

10.3.    The parties may not be held liable for non-compliance with its obligations hereunder in
the event of force majeure or acts of God that may temporarily or permanently hinder compliance with any such obligations, pursuant to article 393 of the Brazilian Civil Code. The party who intends to take advantage of the exemption provided in this
Section must promptly notify the other party, by writing, of the occurrence of the act of God or force majeure, also informing the estimated duration of such event. 

10.4.    In the event that COMPASSO does not comply with any of the specific conditions of the Service Agreement, by its exclusive and
proven fault, the CLIENT shall be entitled to a ratable discount in the total amount set forth in the respective Service Agreement, as reimbursement, which may also occur by any other means agreed between the parties. 

 10.5.    None of the parties shall bear the costs of indemnification related to losses
and damages, loss of profits and/or direct damages incurred by virtue of this Agreement, in an amount over the sum of the twelve (12) monthly fees before the triggering fact. 

10.6.    The parties represent and warrant that they acknowledge, agree and shall comply with all laws, rules and regulations applicable
to the Services and the activities to be performed by them hereunder, including, without limitation, those enacted by the competent regulatory bodies. 

10.7.    COMPASSO shall solely bear all labor, social security, tax and occupational insurance obligations that may arise from the
employment bond between COMPASSO and its employees, agents or any other professionals assigned to work on the Services and other contracted items. 

10.8.    For all legal purposes, in spite of any services that may require the presence of COMPASSO’s technicians at the
CLIENT’s facilities, such services always correspond to professional computer technical services, with no type of hierarchical or occupational bond with the CLIENT, at all times, and may not be characterized as employee leasing services,
pursuant to RFB Normative Instruction No. 971/2009, articles 117 and 118, but as professional computer technical services, therefore, no discount nor withholding by the source paying for the contracted service is applicable. 

SECTION ELEVEN – DATA AND INFORMATION PROTECTION 

11.1    The information provided by the CLIENT for the performance of this Agreement – which may include, without limitation, customer
or third-party information – may only be stored by COMPASSO in encrypted form, pursuant to applicable legislation. Data made available to COMPASSO is solely and exclusively aimed at the provision of services subject matter of this Agreement,
and under no circumstance COMPASSO may change such purpose without express and written instruction from the CLIENT, subject to liability for damages and indemnification. 

11.1.1    COMPASSO shall promptly notify by writing the CLIENT in the event of any (i) violation to the information security
procedures; (ii) unauthorized access or change, disclosure or use of data provided by the CLIENT. Such notice shall include measures taken or set forth by COMPASSO to remedy the situation. If a security breach is verified, COMPASSO must
immediately track and/or retrace the steps up to the breach and remedy it. 
 11.2    COMPASSO acknowledges that the unauthorized
disclosure of data provided by the CLIENT may result in irreparable damages and that, in the event of violation or threat of violation of any such obligations, COMPASSO shall be liable for the damages and indemnification of any type – caused to
the CLIENT and/or third parties – arising from the use of such data without compliance with the terms provided herein. 

11.3    COMPASSO represents to acknowledge and agree with the CLIENT’s Privacy Policy, which is available at: https://sobrePAGSEGURO.noticias.PAGSEGURO.com.br/normas-de-seguranca-e-privacidade.html.

 SECTION TWELVE – FIGHT AND PREVENTION AGAINST CORRUPTION AND MONEY LAUNDERING 

12.1.    COMPASSO represents, on its behalf and on behalf of its Representatives, as defined below, that it acts in compliance with all
laws, regulations, guidelines, policies and any other provisions related to fighting and preventing corruption and money laundering, including, but not limited to: (i) applicable Brazilian law, (ii) Foreign Corrupt Practices Act (FCPA),
(iii) international conventions and pacts to which Brazil is a party, and (iv) the CLIENT’s guidelines and policies. 

12.1.1.    Representatives. For the purposes of this Section, “Representatives” are all persons who are a part of its economic
groups, partners, managers, officers, directors, business partners, attorneys-in-fact, advisors, consultants, employees, agents, contractors or any other third parties
directly or indirectly related to COMPASSO, as well as any individual or legal entity, including those that directly or indirectly exercise control over such legal entity, as well as its parent companies, subsidiaries, affiliates and companies under
common control, pursuant to Law No. 6.404/1976. 
 12.1.2.    COMPASSO represents to acknowledge all of the CLIENT’s policies
associated to fighting and preventing corruption and money laundering and that it has not performed nor will perform any acts or practices that directly or indirectly involve the offer, promise, bribery, extortion, authorization, solicitation,
acceptance, payment, delivery or any other act related to undue pecuniary advantage or any other unlawful advantage violating the laws provided above or any other applicable law. 

12.1.3.    COMPASSO undertakes to inform about and to perform trainings with all of its Representatives on the provisions of this Section
and regarding anti-corruption and anti-money laundering practices, and also to implement, if it has not implemented before, policies, guidelines and rules conforming to the practices established herein. 

12.1.4.    COMPASSO undertakes to notify the CLIENT if any of its Representatives have already exercised or currently exercise any role as
Public Authority, as defined below, as well as to disclose all family relationships or close personal relationships of its Representatives with any Public Authority. 

12.1.5.    Public Authority. For the purposes hereof, “Public Authority” means, without limitation, any person, agent, employee
or contractor exercising activities in departments, institutions, associations, entities or bodies of the direct or indirect public administration, as well as any employee, family member, relative or personal close relationships. 

12.1.6.    Non-compliance with the provisions herein established by COMPASSO or by its
Representatives shall be considered a critical breach and may result in the contractual termination by the CLIENT, which may, at its sole discretion, promptly suspend compliance with its obligations hereunder. The violation of this Section, by
COMPASSO or its Representatives, also results in the obligation of indemnifying the CLIENT for any losses and damages. 

12.1.7.    COMPASSO agrees that the CLIENT may, at its sole discretion, audit COMPASSO regarding any information and/or document, with the
purpose of monitoring compliance with the provisions established in this Section. Such audit may be carried out by the CLIENT or by a third party assigned and paid by the CLIENT, and COMPASSO must, at all times, ensure wide and full access to all
associated documents. 
 12.1.8.    COMPASSO undertakes to promptly notify the CLIENT in the event of any breach, or suspicion of
breach, or any irregular situation that may arise against the CLIENT’s internal conducts and policies, as well as the Brazilian legislation with regard to fighting and preventing money laundering and corruption, and international conventions
and agreements which govern the matter. 

 SECTION THIRTEEN – ANTI-CORRUPTION 

13.1    The Parties and their officers, directors, employees, and/or representatives and attorneys-in-fact undertake to comply with the Brazilian laws and faithfully undertake to not exercise any act, which may be directly or indirectly framed as corruption or harmful act against the national or
foreign public administration, pursuant to article 5 of Brazilian Federal Law No. 12,846/2013, such as offering undue payments and/or promises, rewards, prizes or any other direct or indirect advantage to public agents, employees of the State
under any branch, political parties and their employees, as well as agents or employees of foreign public administration. The violation of any Anti-corruption Law by the Party shall be considered a critical breach and entitles the other Party to
immediate contractual termination. 
 13.2    The Party shall not be liable for any actions and/or omissions of any type, losses and
damages, loss of profits resulted from or related to the violation of any anti-corruption laws by the breaching Party, including its officers, directors, employees and/or representatives. 

13.3    The breaching party shall indemnify and hold the other Party and/or its officers, directors, employees and/or representatives
harmless from any loss, claim, fine, costs or any expense incurred by the Party arising from any breach provided in this Section or any Anti-corruption Laws. 

13.4    Without prejudice to the applicable legal measures, both Parties acknowledge and agree that they shall provide all relevant data
and information when requested by the competent authorities, in the event any procedure is instated with the purpose of assessing violations of anti-corruption laws applicable to this Agreement. 

SECTION FOURTEEN – BACEN 

14.1    It is hereby agreed between the Parties that PAGSEGURO may amend or terminate the Agreement, without any lien, fine or penalty,
upon simple notice to COMPASSO, with the purpose of adjusting this instrument to industry rules, mainly, but not limited to, the rules established by the Brazilian Central Bank - BACEN. 

SECTION FIFTEEN – GENERAL PROVISIONS 

15.1.    The parties hereby acknowledge that the voidness or invalidity of any of the contractual clauses shall not change the
effectiveness of the other clauses and the agreement. 
 15.2.    The forbearance, by any of the parties, to any non-compliance with the conditions herein established shall represent simple liberality, and it shall not constitute contractual novation or waiver of any rights and it may be exercised by the aggrieved party at any
time. 
 15.3.    This Agreement may not be changed, except by written amendment executed by both parties. 

15.4.    Under no circumstance will this contract give the right to a party to represent the other one before any third party. 

 15.5.    All notices required hereunder shall be (a) delivered in hands or
(b) sent by registered mail to the addresses the parties specified in the Service Agreement, or to any other address specified by one party to the other in writing. 

15.6.    The CLIENT must refrain from using, for any means or purpose, the name, the trademarks and/or any other intellectual property of
COMPASSO, except if the latter prior and expressly authorizes such use in writing, case where such use must be restricted to the terms of COMPASSO’s authorization. 

15.7.    This instrument, jointly with the Service Agreement and other Exhibits, contains the entire agreement between the Parties in
connection with its subject matter and replaces any previous or contemporary agreements, whether oral or written, with any individual willful representations made by the parties other than agreed herein and in such documents being legally void. 

15.8.    The CLIENT represents that the attorneys-in-fact
and/or legal representatives executing this Agreement are duly empowered pursuant to the respective Bylaws /Articles of Association to undertake all obligations herein provided. 

15.9.    This Agreement shall be governed by the Brazilian law. 

SECTION SIXTEEN - VENUE 

16.1.    The parties hereby elect the courts of the judicial district of São Paulo/SP, to settle any disputes arising out hereof.

 IN WITNESS WHEREOF, the Parties have executed this Agreement in two (2) counterparts in the same form and content, together with two undersigned
witnesses. 
  

	
	São Paulo, July 15, 2019.
	
	PAGSEGURO INTERNET S.A.
	
	     /s/ Wagner Chagas Feder

	Name: Wagner Chagas Feder
	CPF: 289.059.258-80
	
	     /s/ Renato Bertozzo Duarte

	Name: Renato Bertozzo Duarte
	CPF: 212.549.598-82
	
	COMPASSO TECNOLOGIA LTDA.
	
	     /s/ Marcelo Moojen Epperlein

	Name: Marcelo Moojen Epperlein
	CFO – UOL DIVEO
	CPF: 083.234.718-35
	
	     /s/ Cleyton de Almeida Ferreira

	Name: Cleyton de Almeida Ferreira
	CTO – UOL DIVEO
	RG M 6070638

	
	WITNESSES:
	
	     /s/ Fabiana A. Algaves

	Fabiana A. Algaves
	Contract Manager – UOL
	RG: 41.880.120-4
	CPF: 369.450.098-74

			
	

	  	  
 

  

			
	Principal: PAGSEGURO INTERNET S.A.	  	CNPJ: 08.561.701/0001-01
		
	Contractor: COMPASSO TECNOLOGIA LTDA	  	CNPJ: 07.654.824/0001-24
	
	Project Name: PagSeguro – Squad 1 – Financial Conciliation System
		
	Contract #: 2735	  	Service Agreement #: 01

 This Service Agreement is governed by the above referred Service Contract, entered into between PAGSEGURO INTERNET S.A
and COMPASSO TECNOLOGIA LTDA on July 15, 2019. 
 Scope: 

This Service Agreement provides for the allocation of a squad of professionals with software development profiles, acting in agile dynamics, according to the
work model used by PagSeguro. 
 The detailed scope of the services, as well as the
out-of-scope items, are described in the document TECHNICAL/COMMERCIAL PROPOSAL PagSeguro – Squad 1 – Financial Conciliation System PS-20190725-10_v2 which, duly initialed by the parties, is made an inseparable Attachment to this Services Agreement. 

Compensation: 
  

	a)	 [*****]. 

  

	 	•	 	 [*****]. 

  

	b)	 [*****] according to the ratecard below. 

 

																													
	 Baseline
	 	 	Additional Hour Value	 
	 Professional Profile
	  	#
Professionals	  	Base	  	Hours/Month	  	Value/hour	  	Monthly
Investment
(Baseline)	 	 	Not triggered
warning	 	 	Extra
hour	 	 	Night Hour
10 pm to 6
am	 	 	Extra Night
Hour	 
	 Senior Data Engineer
	  	1	  	DC	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior DevOps Analyst
	  	1	  	DC	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Dev Beckend
	  	1	  	DC	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Full Dev Beckend
	  	2	  	DC	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Automation Tester
	  	1	  	DC	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
		  	6	  		  	[*****]	  		  	 	[*****	] 	 				 				 				 			

  

							
	 % of Hour

Value
	 	Additional Hour Value
	 Not triggered

warning
	 	Overtime	 	 Night Hour

10:00 p.m.

to 6:00 a.m.
	 	 Night

Overtime

	[*****]	 	[*****]	 	[*****]	 	[*****]

 [*****]  Confidential information redacted 

  
 1 

			
	

	  	  
 

  

 Premises and Requirements: 

All assumptions and requirements are detailed in the document TECHNICAL/COMMERCIAL PROPOSAL PagSeguro - Squad 1 - Financial Conciliation System PS-20190725-10_v2 already mentioned. 
 Place of Service: 

The activities will be carried out from Compasso’s Delivery Center in Rio Grande do Sul and, in specific situations and according to the need, also in
person at the Client’s headquarters.. 
 Service Delivery Time: 

Activities that are not specified as 24x7 will be performed during business hours. Business hours are considered to be from 7:00 am to 7:00 pm GMT -3 (Time Zone Brasília). 
 Travel Expenses: 

There are not included in the price, and must be reimbursed to Compasso upon presentation of an expense report, enclosed with Debit Note and payment
instructions, provided that previously informed and authorized by PagSeguro, under the terms and limitations of its current policies. Travel expenses are understood as: travel, meals, insurance and lodging, as follows: 

Travel Expense Policy 
  

					
	Daily Meals – Southeast Region**	  	R$ 70.00	  	non-cummulative
	Hotel – 3-Star Executive Category	  		  	
	Air Transport – Cheapest ticket for the designated time	  		  	
	Insurance – In case of International travel	  		  	
	Ground transportation	  		  	
		  	Corporate taxi /Uber rate against receipt
		  	Intercity bus when applicable
	Travels/Travel during business hours	  	

  

	**	 If there is an update to the daily meal allowance in the Travel Policy, it will be communicated to the Customer
by email and will be formally provided for through an amendment to this Service Agreement 

 Payment Terms: 

 

	 	•	 	 [*****] will be issued until [*****]; 

 

	 	•	 	 All invoices (NFs) will be due within [*****] from the issuance date; 

[*****]  Confidential information redacted 

  
 2 

			
	

	  	  
 

  

 Remarks: 
  

	 	•	 	 Taxes are already included in the amounts invoiced, namely: ISSQN (2%), PIS (0.65%), and COFINS (3%), for billing
in Brazil; 

  

	 	•	 	 Service invoices must be issued by the Contractor not later than the 12th of each month and will be paid in 30
ddl mode. 

  

	 	•	 	 Compasso will issue the Invoices as from the unit that performs the services and may use its branches for such
purpose. 

  

	 	•	 	 In the event of activities outside the contracted scope and not provided for in the additional item described
herein, these must be previously approved between the Client and Compasso, and will be subject to a specific Service Agreement; 

  

	 	•	 	 All operations related to this contract will be billed in national currency (BRL). 

 

	 	•	 	 Unless as previously notified as provided in the contract, the services described herein shall be automatically
renewed under the same conditions. 

  

	 	•	 	 As provided in the contract, at each 12-month period the amounts provided
for herein will be monetarily adjusted to the IPCA. 

 Other conditions: 

The other terms and conditions set forth in the above-mentioned Service Contract apply to the Services. 

These are an integral part of this Service Agreement: 

Attachment I – TECHNICAL/COMMERCIAL PROPOSAL PagSeguro – Squad 1 – Financial Conciliation System PS-20190725-10_v1 
 Attachment II – Principal’s Information Security and Data Protection 

In the event of any discrepancy between the terms and conditions of this agreement and the aforementioned proposals, the provisions of this Service Agreement
shall prevail. 

  
 3 

			
	

	  	  
 

  

 Beginning of the Activities: As from the execution of the Service Agreement 

Term: 12 months 
 Project Type: Dedicated SQUAD

 In witness whereof, the Parties execute this SA (Service Agreement) in two (2) counterparts of the same content and form, in the
presence of the undersigned witnesses. 
 São Paulo, August 13, 2019. 

Parties: 
  

					
	PAGSEGURO INTERNET S.A.
			
	  
	 		 	  

	          By:	 		 	          By:
	          Title:	 		 	          Title:
	
	COMPASSO TECNOLOGIA
			
	  
	 		 	  

	          By:	 		 	          By:
	          Title:	 		 	          Title:
			
	        Witnesses:	 		 	
			
	           1.
	 		 	           2.

	          Name:	 		 	          Name:
	          CPF No.:	 		 	          CPF No.:

  
 4 

			
	

	  	  
 

  

 ATTACHMENT 1 

TECHNICAL/COMMERCIAL PROPOSAL PagSeguro – Squad 1 – Financial Conciliation System PS-20190725-10_v2 

  
 5 

			
	

	  	

 TECHNICAL |COMERCIAL PROPOSAL 

PagSeguro – Squad 1 – Financial Conciliation System 

August 07, 2019 
 Proposal Number: PS-20190725-10.v2 
  
 

 

  

  Initial Considerations · The information contained in this
document about products, services, images, graphic layouts and intellectual design is owned by COMPASSO or its respective suppliers, its duplication being permitted only for internal use of PagSeguro, and may not be used as a source of information
to third parties, as well as all information provided to COMPASSO shall not be disclosed nor used in other projects, save as authorized in writing by both parties; · The content of this document includes ideas and material owned by COMPASSO and
should be used solely for the assessment of this proposal; · This material may not be accessed by persons not directly related to the client and to the assessment of the proposal in question; · The same terms also apply to information
obtained at meetings and in documents received with respect to the client and used by COMPASSO to prepare this proposal; · No part of this document may be reproduced in other documents and/or presentations without the express written
authorization by COMPASSO. Initial Considerations · The information contained in this document about products, services, images, graphic layouts and intellectual design is owned by COMPASSO or its respective suppliers, its duplication being
permitted only for internal use of PagSeguro, and may not be used as a source of information to third parties, as well as all information provided to COMPASSO shall not be disclosed nor used in other projects, save as authorized in writing by both
parties; · The content of this document includes ideas and material owned by COMPASSO and should be used solely for the assessment of this proposal; · This material may not be accessed by persons not directly related to the client and to
the assessment of the proposal in question; · The same terms also apply to information obtained at meetings and in documents received with respect to the client and used by COMPASSO to prepare this proposal; · No part of this document may
be reproduced in other documents and/or presentations without the express written authorization by COMPASSO. 

  

  TECHNICAL PROPOSAL TECHNICAL PROPOSAL 

  

  Scope · The scope of this proposal provides for the allocation of
a squad of professionals with software development profiles, acting in agile dynamics, according to the work model used by PagSeguro. · This squad of professionals will be working in the development of the Financial Conciliation System. ·
The professionals who make up the squad will be acting on a full-time dedication basis. · Team allocation is during business hours, Monday to Friday, from 7 am to 7 pm (except holidays); · The team allocated to this squad will be
physically acting from the Delivery Center of Passo Fundo/RS; · This team operates based on a weekly workload of 44 hours. Scope · The scope of this proposal provides for the allocation of a squad of professionals with software development
profiles, acting in agile dynamics, according to the work model used by PagSeguro. · This squad of professionals will be working in the development of the Financial Conciliation System. · The professionals who make up the squad will be
acting on a full-time dedication basis. · Team allocation is during business hours, Monday to Friday, from 7 am to 7 pm (except holidays); · The team allocated to this squad will be physically acting from the Delivery Center of Passo
Fundo/RS; · This team operates based on a weekly workload of 44 hours. 

  

 

  

  COMMERCIAL PROPOSAL COMMERCIAL PROPOSAL 

 Investment 

We present below the commercial proposal based on the profiles mapped for composition of Squad 1 - Financial Conciliation System. 

 

							
	 Professional Profile
	  	 # Profissional
	  	 Gross monthly value per profile
	  	  

	 Senior Data Engineer
	  	1	  		  	[*****]
	 Senior DevOps Analyst
	  	1	  		  	[*****]
	 Senior Backend Dev
	  	1	  		  	[*****]
	 Full Backend Dev
	  	2	  		  	[*****]
	 Senior Automation Tester
	  		  		  	[*****]
	 Monthly Gross Value
	  	6	  		  	[*****]

 CONSIDERATIONS: 
  

	 	•	 	 Amounts are stated in Reais; 

 

	 	•	 	 The stated amounts include the relevant taxes levied, namely: ISSQN (2%), PIS (0.65%), Cofins (3%);

  

	 	•	 	 The above figures consider the allocation of this squad for a period of 12 months. 

[*****] Confidential information redacted 
  

 

 Investment 
  

																															
	 Baseline
	 	 	Additional Hour Value	 
	 Professional Profile
	  	#
Professionals	  	Base	 	  	Hours/Month	  	Value/hour	  	Monthly
Investment
(Baseline)	 	 	Not triggered
warning	 	 	Extra
hour	 	 	Night Hour
10 pm to
6 am	 	 	Extra Night
Hour	 
	 Senior Data Engineer
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior DevOps Analyst
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Dev Beckend
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Full Beckend Dev
	  	2	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Automation Tester
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
		  	6	  				  	[*****]	  		  	 	[*****	] 	 				 				 				 			

  

							
	 % of Hour

Value
	 	Additional Hour Value
	 Not triggered

warning
	 	Overtime	 	 Night Hour

10:00 p.m. to

6:00 a.m.
	 	 Night

Overtime

	[*****]	 	[*****]	 	[*****]	 	[*****]

  

	 	•	 	 Calculation in the month following the performance of the service  

 

	 	•	 	 Charging upon submission of report and approval by Principal  

[*****] Confidential information redacted 
  

 

 Travel Policy 

Travel Expense Policy 
  

					
	Daily Meals – Southeast Region**	  	[*****]	  	
	Hotel – 3-Star Executive Category	  	[*****]	  	
	Air Transport – Cheapest ticket for the designated time	  		  	
	Insurance – In case of International travel	  	
	Ground transportation	  		  	
		  	Corporate taxi / Uber rate against receipt Intercity bus when applicable
	Travels/Travel during business hours	  	

  

	**	 If there is an update to the daily meal allowance in the Travel Policy, it will be communicated to the Customer
by email and will be formally provided for through an amendment to this Service Agreement 

  

	 	•	 	 Calculation in the month after the trip  

 

	 	•	 	 Charging upon submission of report and approval by Principal  

[*****] Confidential information redacted 
  

 

 Commercial Conditions 
  

	 	•	 	 Billing related to the monthly baseline presented here will be made from the CNPJ of Compasso Tecnologla Ltda;

  

	 	•	 	 Billing will be made [*****]; 

 

	 	•	 	 [*****] 

  

	 	•	 	 Payment period will be [*****] from the date of issue of the invoice (NFS); 

 

	 	•	 	 Values for full-time allocation of professionals listed in this proposal, working in business hours.
Additional hours are subject to the additional amounts provided for in the CLT;     

  

	 	•	 	 The values presented in this proposal are valid for a period of 12 months, and will be adjusted annually based
on the accumulated IPCA for the period; 

  

	 	•	 	 Logistics expenses for Compasso professionals working at PagSeguro headquarters will be borne by the customer
and will be invoiced through a Debit Note issued by Compasso Tecnologla LTDA, in accordance with Compasso’s Expense policies; 

  

	 	•	 	 The agreement terms will be become formal as from the execution of a service agreement bound to the master
agreement existing between the parties; 

  

	 	•	 	 This proposal is valid for 30 days from its date of issue. 

[*****] Confidential information redacted 
  

 

  

 

			
	

	  	  
 

  

			
	Principal: PAGSEGURO INTERNET S.A.	  	CNPJ: 08.561.701/0001-01
		
	Contractor: COMPASSO TECNOLOGIA LTDA	  	CNPJ: 07.654.824/0001-24
	
	Project Name: PagSeguro – Squad 1 – Financial Conciliation System
		
	Contract #: 2735/19	  	Service Agreement #: 02

 This Service Agreement is governed by the Service Contract, entered into between PAGSEGURO INTERNET S.A and COMPASSO
TECNOLOGIA LTDA on July 15, 2019. 
 Scope: 

This Service Agreement provides for the allocation of a squad of professionals with software development profiles, acting in agile dynamics, according to the
work model used by PagSeguro. This squad of professionals shall be acting in the development of the API System, within the PagSeguro data environment. 

The detailed scope of the services, as well as the
out-of-scope items, are described in the document TECHNICAL/COMMERCIAL PROPOSAL PagSeguro – Squad 2 – Development API PS-20190725-11.v2 which, duly initialed by the parties, is made an inseparable Attachment to this Service Agreement. 

Compensation: 
  

	a)	 [*****]. 

  

	 	•	 	 [*****]. 

  

	b)	 [*****], according to the ratecard below: 

 

																															
	 Baseline
	 	 	Additional Hour Value	 
	 Professional Profile
	  	#
Professionals	  	Base	 	  	Hours/Month	  	Value/hour	  	Monthly
Investment
(Baseline)	 	 	Not triggered
warning	 	 	Extra
hour	 	 	Night Hour
10 pm to 6
am	 	 	Extra Night
Hour	 
	 Scrum Master/AM
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Dev Beckend
	  	2	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Full Dev Beckend
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Automation Tester
	  	1	  	 	DC	 	  	[*****]	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
		  	5	  				  	[*****]	  		  	 	[*****	] 	 				 				 				 			

  

							
	 % of Hour

Value
	 	Additional Hour Value
	 Not triggered

warning
	 	Overtime	 	 Not

triggered

warning
	 	Overtime
	[*****]	 	[*****]	 	[*****]	 	[*****]

 [*****]  Confidential information redacted 

  
 1 

			
	

	  	  
 

  

 Premises and Requirements: 

All assumptions and requirements are detailed in the document TECHNICAL/COMMERCIAL PROPOSAL PagSeguro - Squad 2 - Development
APIPS-20190725-11_v2 already mentioned. 
 Place of Service: 

The activities will be carried out from Compasso’s Delivery Center in Rio Grande do Sul and, in specific situations and according to the need, also in
person at the Client’s headquarters. 
 Service Delivery Time: 

Activities that are not specified as 24x7 will be performed during business hours. Business hours are considered to be from 7:00 am to 7:00 pm GMT -3 (Time Zone Brasília). 
 Travel Expenses: 

There are not included in the price, and must be reimbursed to Compasso upon presentation of an expense report, enclosed with Debit Note and payment
instructions, provided that previously informed and authorized by PagSeguro, under the terms and limitations of its current policies. Travel expenses are understood as: travel, meals, insurance and lodging, as follows: 

Travel Expense Policy 
  

					
	Daily Meals – Southeast Region**	  	R$ 70.00 non-cummulative
	Hotel – 3-Star Executive Category	  		  	
	Air Transport – Cheapest ticket for the designated time	  	
	Insurance – In case of International travel	  	
	Ground transportation	  		  	
		  	Corporate taxi / Uber rate against receipt Intercity bus when applicable
	Travels/Travel during business hours	  	

  

	**	 If there is an update to the daily meal allowance in the Travel Policy, it will be communicated to the Customer
by email and will be formally provided for through an amendment to this Service Agreement 

 Payment Terms: 

 

	 	•	 	 [*****] will be issued until [*****]; 

[*****]  Confidential information redacted 

  
 2 

			
	

	  	  
 

  

	 	•	 	 All invoices (NFs) will be due within [*****] from the issuance date; 

Remarks: 
  

	 	•	 	 Taxes are already included in the amounts invoiced, namely: ISSQN (2%), PIS (0.65%), and COFINS (3%), for billing
in Brazil; 

  

	 	•	 	 Service invoices must be issued by the Contractor not later than the 12th of each month and will be paid in 30
ddl mode. 

  

	 	•	 	 Compasso will issue the Invoices as from the unit that performs the services and may use its branches for such
purpose. 

  

	 	•	 	 In the event of activities outside the contracted scope and not provided for in the additional item described
herein, these must be previously approved between the Client and Compasso, and will be subject to a specific Service Agreement; 

  

	 	•	 	 All operations related to this contract will be billed in national currency (BRL). 

 

	 	•	 	 Unless as previously notified as provided in the contract, the services described herein shall be automatically
renewed under the same conditions. 

  

	 	•	 	 As provided in the contract, at each 12-month period the amounts provided
for herein will be monetarily adjusted to the IPCA. 

 Other conditions: 

The other terms and conditions set forth in the above-mentioned Service Contract apply to the Services. 

These are an integral part of this Service Agreement: 

Attachment I – TECHNICAL/COMMERCIAL PROPOSAL PagSeguro – Squad 1 – Financial Conciliation System PS-20190725-10_v1 
 Attachment II – Principal ́s Information Security and Data Protection 

In the event of any discrepancy between the terms and conditions of this agreement and the aforementioned proposals, the provisions of this Service Agreement
shall prevail. 
 [*****]  Confidential information redacted 

  
 3 

			
	

	  	  
 

  

 Beginning of the Activities: As from the execution of the Service Agreement 

Term: 12 months 
 Project Type: Dedicated SQUAD

 In witness whereof, the Parties execute this SA (Service Agreement) in two (2) counterparts of the same content and form, in the
presence of the undersigned witnesses. 
 São Paulo, August 13, 2019. 

Parties: 
  

					
	PAGSEGURO INTERNET S.A.
			
	  
	 		 	  

	          By:	 		 	          By:
	          Title:	 		 	          Title:
	
	COMPASSO TECNOLOGIA
			
	  
	 		 	  

	          By:	 		 	          By:
	          Title:	 		 	          Title:
			
	        Witnesses:	 		 	
			
	           1.
	 		 	           2.

	          Name:	 		 	          Name:
	          CPF No.:	 		 	          CPF No.:

  
 4 

			
	

	  	  
 

  

 ATTACHMENT 1 

TECHNICAL/COMMERCIAL PROPOSAL PagSeguro – Squad 2 – Development API PS-20190725-11_v2 

  
 5 

			
	

	  	

 TECHNICAL |COMERCIAL PROPOSAL 

PagSeguro – Squad 2 – API Development 

August 07, 2019 
 Proposal Number: PS-20190725-11.v2 
  
 

 

  

  Initial Considerations · The information contained in this
document about products, services, images, graphic layouts and intellectual design is owned by COMPASSO or its respective suppliers, its duplication being permitted only for internal use of PagSeguro, and may not be used as a source of information
to third parties, as well as all information provided to COMPASSO shall not be disclosed nor used in other projects, save as authorized in writing by both parties; · The content of this document includes ideas and material owned by COMPASSO and
should be used solely for the assessment of this proposal; · This material may not be accessed by persons not directly related to the client and to the assessment of the proposal in question; · The same terms also apply to information
obtained at meetings and in documents received with respect to the client and used by COMPASSO to prepare this proposal; · No part of this document may be reproduced in other documents and/or presentations without the express written
authorization by COMPASSO. Initial Considerations · The information contained in this document about products, services, images, graphic layouts and intellectual design is owned by COMPASSO or its respective suppliers, its duplication being
permitted only for internal use of PagSeguro, and may not be used as a source of information to third parties, as well as all information provided to COMPASSO shall not be disclosed nor used in other projects, save as authorized in writing by both
parties; · The content of this document includes ideas and material owned by COMPASSO and should be used solely for the assessment of this proposal; · This material may not be accessed by persons not directly related to the client and to
the assessment of the proposal in question; · The same terms also apply to information obtained at meetings and in documents received with respect to the client and used by COMPASSO to prepare this proposal; · No part of this document may
be reproduced in other documents and/or presentations without the express written authorization by COMPASSO. 

  

  TECHNICAL PROPOSAL TECHNICAL PROPOSAL 

  

  Scope · The scope of this proposal provides for the allocation of
a squad of professionals with software development profiles, acting in agile dynamics, according to the work model used by PagSeguro. · This squad of professionals will be working in the development of the API System, within the PagSeguro data
environment. · The professionals who make up the squad will be acting on a full-time dedication basis. · Team allocation is during business hours, Monday to Friday, from 7 am to 7 pm (except holidays); · The team allocated to this
squad will be physically acting from the Delivery Center of Passo Fundo/RS; · This team operates based on a weekly workload of 44 hours. Scope · The scope of this proposal provides for the allocation of a squad of professionals with
software development profiles, acting in agile dynamics, according to the work model used by PagSeguro. · This squad of professionals will be working in the development of the API System, within the PagSeguro data environment. · The
professionals who make up the squad will be acting on a full-time dedication basis. · Team allocation is during business hours, Monday to Friday, from 7 am to 7 pm (except holidays); · The team allocated to this squad will be physically
acting from the Delivery Center of Passo Fundo/RS; · This team operates based on a weekly workload of 44 hours. 

  

 

  

  COMMERCIAL PROPOSAL COMMERCIAL PROPOSAL 

 Investment 

We present below the commercial proposal based on the profiles mapped for composition of Squad 1- Financial
Conciliation System. 
  

							
	 Professional Profile
	  	 # Professional
	  	
Gross monthly value per profile
	  	  

	 Scrum Master/AM
	  	1	  		  	[*****]
	 Senior Backend Dev
	  	2	  		  	[*****]
	 Full Backend Dev
	  	1	  		  	[*****]
	 Senior Automation Tester
	  	1	  		  	[*****]
	 Monthly Gross Value
	  	5	  		  	[*****]

 CONSIDERATIONS: 
  

	 	•	 	 Amounts are stated in Reais; 

 

	 	•	 	 The stated amounts include the relevant taxes levied, namely: ISSQN (2%), PIS (0.65%), Cofins (3%);

  

	 	•	 	 The above figures consider the allocation of this squad for a period of 12 months. 

[*****] Confidential information redacted 
  

 

 Investment 
  

																															
	 Baseline
	 	 	Additional Hour Value	 
	 Professional Profile
	  	#
Professionals	  	Base	 	  	Hours/Month	  	Value/hour	  	Monthly
Investment
(Baseline)	 	 	Not triggered
warning	 	 	Extra
hour	 	 	Night Hour
10 pm to
6 am	 	 	Extra Night
Hour	 
	 Scrum Master/AM
	  	1	  	 	DC	 	  	176	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Dev Beckend
	  	2	  	 	DC	 	  	176	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Full Beckend Dev
	  	1	  	 	DC	 	  	176	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
	 Senior Automation Tester
	  	1	  	 	DC	 	  	176	  	[*****]	  	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 	 	 	[*****	] 
		  	5	  				  	880	  		  	 	[*****	] 	 				 				 				 			

  

							
	 % of Hour

Value
	 	Additional Hour Value
	 Not triggered

warning
	 	Overtime	 	 Night Hour

10:00 p.m. to

6:00 a.m.
	 	 Night

Overtime

	[*****]	 	[*****]	 	[*****]	 	[*****]

  

	 	•	 	 Calculation in the month following the performance of the service 

 

	 	•	 	 Charging upon submission of report and approval by Principal 

[*****] Confidential information redacted 
  

 

 Travel Policy 

Travel Expense Policy 
  

					
	Daily Meals – Southeast Region**	  	[*****]
	Hotel – 3-Star Executive Category	  	[*****]
	Air Transport – Cheapest ticket for the designated time	  	
	Insurance – In case of International travel	  	
	Ground transportation	  		  	
		  	Corporate taxi / Uber rate against receipt Intercity bus when applicable
	Travels/Travel during business hours	  	

  

	**	 If there is an update to the daily meal allowance in the Travel Policy, it will be communicated to the Customer
by email and will be formally provided for through an amendment to this Service Agreement 

  

	 	•	 	 Calculation in the month after the trip 

 

	 	•	 	 Charging upon submission of report and approval by Principal 

[*****] Confidential information redacted 
  

 

 Commercial Conditions 
  

	 	•	 	 Billing related to the monthly baseline presented here will be made from the CNPJ of Compasso Tecnologia Ltda;

  

	 	•	 	 Billing will be made [*****]; 

 

	 	•	 	 [*****]; 

  

	 	•	 	 Payment period will be [*****] from the date of issue of the invoice (NFS); 

 

	 	•	 	 Values for full-time allocation of professionals listed in this proposal, working in business hours.
Additional hours are subject to the additional amounts provided for in the CLT; 

  

	 	•	 	 The values presented in this proposal are valid for a period of 12 months, and will be adjusted annually based
on the accumulated IPCA for the period; 

  

	 	•	 	 Logistics expenses for Compasso professionals working at PagSeguro headquarters will be borne by the customer
and will be invoiced through a Debit Note issued by Compasso Tecnologia LTDA, in accordance with Compasso’s Expense policies; 

  

	 	•	 	 The agreement terms will be become formal as from the execution of a service agreement bound to the master
agreement existing between the parties; 

  

	 	•	 	 This proposal is valid for 30 days from its date of issue. 

[*****] Confidential information redacted 
  

 

  

 

 ANNEX 2 – INFORMATION SECURITY AND CONTRACTOR ́S DATA PROTECTION 

(SOFTWARE IMPLEMENTATION AND/OR DEVELOPMENT SERVICES CONTRACT) 

1.    Protect the security and confidentiality of information of the UOL Group and its customers; 

2.    Do not comment on matters related to the UOL Group or its clients outside the workplace or in the presence of people who are not
directly involved with or authorized to deal with such matters; 
 3.    Do not access, handle, process or transmit confidential or
restricted information of the UOL Group or its customers without the authorization of the person in charge for them. To understand the criteria for how information is classified, always refer to the Information Classification Policy; 

4.    Access only the physical facilities of the company to which access has been granted and never share or make available access
credentials; 
 5.    Use only network resources and cloud solutions authorized or supplied by the UOL Group for exchanging or storing
information about the Group, its customers or partners; 
 6.    Do not exchange or store information about the UOL Group, its customers
or partners through social networks, personal email, external systems and equipment or personal instant communication tools (in the latter case, unless use thereof is exclusively between professionals or employees hired by the UOL Group); 

7.    Save working documents in the sharing tools provided by the UOL Group and keep working material protected from unauthorized access
or viewing, and do not allow sharing of your files and folders on your computer. In case of printed media, store them inside lockable cabinets or drawers; 

8.    When leaving the workstation, perform password locking of your machine, and at the end of your work activities close all
applications and log off; 
 9.    Frequently review the documents under your custody. If they are not vital or necessary to your daily
activities, discard them by using paper shredders or permanently delete unused electronic files; 
 10.    Do not violate copyrights,
intellectual property rights, documents, files or similar regulations, including the distribution of products and the use of applications that are not properly licensed and authorized for use in the UOL Group; 

11.    Use only software and hardware that are homologated, approved and provided by the UOL Group. If in doubt, refer to the Corporate
Support; 
 12.    Be aware that any access to the internet or the corporate environment will be allowed by providing a login and
password, or any other positive identification means, such as tokens (also called as “means of identification”) and other authentication devices. The means of access identification are personal, mandatory and
non-transferable. Users are responsible for all their activities and personal means of identification; 

13.    Adopt secure passwords for use of UOL Group systems and change them regularly; 

14.    Do not remove any security controls or applications used to access UOL Group information, systems or IT resources; 

15.    Be aware that any changes or interventions carried out in the production environment must be duly registered and approved in
advance; 
 16.    Be aware that all means of communication, equipment and access to information systems made available are for strictly
professional use, in interest to the UOL Group, and may be monitored; 
 17.    Be aware that Internet accessed content and use of e-mail are the responsibility of the professional, in compliance with all National, State and Municipal Laws, Decrees and Regulations, as well as the Security and Privacy Rules published and disclosed by the UOL
Group; 
 18.    Do not use any UOL Group IT resources or confidential information for any illegal actions such as, but not limited to,
attacks, threats, spoofing, sniffer, defacement, virus spread, worms, trojans, spyware, spam, information theft, espionage, sabotage, destruction, disclosure and alteration of unauthorized information, piracy, debugging of unauthorized code; 

19.    Do not open email from unknown sources and do not execute or open attached files without prior analysis by the UOL Group antivirus
application, even if the email is from a known source, as viruses may be present in these files without the sender’s knowledge; 

 20.    Do not install any computer resources of a type not formally authorized by the
Security team on the corporate network, Internet access services, telecommunication infrastructure or wireless networks of the UOL Group; 

21.    Immediately report to the UOL Group Information Security department any suspicion or identification of security breach, fraud or
technical vulnerabilities through the Service Manager channel; for other questions related to the performance of professional activities, ethics and conduct, use the channel l-codigodeetica@uolinc.com; 

Be aware that all information generated or transmitted through or from the UOL Group infrastructure may be monitored, intercepted, retrieved,
stored and used as required by the UOL Group. 

  
 1EX-10.4

 Exhibit 10.4 

REDACTED COPY 
 Certain
identified confidential information has been redacted from this exhibit because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed. 

Confidential portions of this Exhibit are designated by [*****]. 

PAGSEGURO INTERNET LTDA 
 TECHNICAL PROPOSAL 

Public Cloud - OPENSTACK 

 Introduction 

São Paulo, May 29, 2019 
 Reference to UOL Diveo
Proposal OPT 19/26357-A 
 Attn: Mr. Fabio Alves Moreira  

Providing support to companies in the construction, management and enhancement of clouds, and also holding the biggest OpenStack public cloud in Brazil,
UOLDIVEO advises a great number of companies throughout the country to adopt public, private and hybrid cloud. 
 We take the opportunity to introduce you
to our technical proposal and we appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 
 Best regards, 

Thomas Jefferson 
 Solution Architect 

 Confidentiality 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOL DIVEO’s solutions, as requested
by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOL DIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOL DIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOL DIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOL DIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement. 

 UOL Offer – OpenStack Cloud 

An integral part of UOL DIVEO Multicloud, the OpenStack public cloud offers a flexible cloud platform, easy to manage, providing to our clients a fast response
to their business requirements and cost management, regardless of the size or complexity of your environment. With the upgrade of several Data Centers located in Brazil, data are subject only to Brazil’s Law on Access of Information. All that
to ensure the best experience for the corporate use in public cloud. 
  

			
	
ON-DEMAND RESOURCES
	  	 RESERVED RESOURCES

	The offer of On-Demand public cloud by UOL DIVEO is comprised by Computer Resources (CPU, RAM and disk operating system) and Variable Resources (storage, Internet band and other Public Cloud
resources) consumed in a flexible way. At the end of the month, the cost will be directly related to the quantity of resources consumed, and the client has no consumption obligation.	  	The offer of Reserved public cloud by UOL DIVEO is comprised by Computer Resources (CPU, RAM and disk operating system) and Variable Resources (storage, Internet band and other Public Cloud resources) consumed in a flexible way.
Pursuant to contractual terms and the financial commitment, UOLDIVEO shall grant business financial discounts on a pro-rata basis. Resources exceeding such commitment shall be charged based on the prices
listed.

 SLA 
 UOL
DIVEO shall offer service level guarantees, ensuring compensation if it does not achieve the specified levels. 
 The platform’s minimum monthly
availability, excluding the emergency and pre-scheduled maintenance, shall be of [*****]%. 
 Platform means the
management panel of virtual machines and the network, computer and storage infrastructure. 
 Platform unavailability means when all clients cannot create,
change, access or exclude virtual machines within the platform. 
 All unavailability reported by the CLIENT will be assessed by UOL DIVEO and deemed valid
whenever the problem is verified and found at UOL DIVEO’s platform, and not only in the CLIENT’s environment. The time between formal notice of error by the CLIENT and the first feedback on the occurrence by UOL DIVEO shall be carried out
as shown in the chart below: 
  

							
	 Impact on Business
	  	 Impact Description
	  	 UOL DIVEO’s Response
	  	 Client’s Response

	Catastrophic	  	 •   Total loss of a critical business process and it is not possible to
continue working in a reasonable form.
  

•   Requires immediate attention
	  	 •   Responds the 1st
call within 1 hour or less.
  

•   Continuous effort 24/7.

 
 •   Fast escalation to
teams who are expert in the technology of the issue.
  

•   Notifies senior executive officers.
	  	 •   Notifies senior executive officers.

 
 •   Allocation of
qualified professionals to keep up with the 24/7 effort.
  

•   Fast access and response from the authority responsible for control of
changes.

				
	Critical	  	 •   Material loss or degradation of services.
	  	 •   Responds the 1st
call within 2 hour or less.
  

•   Continuous effort 24/7.

 
 •   Notifies senior
executive officers.
	  	 •   Allocation of qualified professionals to keep up with the 24/7
effort.
  
 •   Fast
access and response from the authority responsible for control of changes.
  

•   Notifies management.

				
	Moderate	  	 •   Moderate loss or degradation of services, but it is possible to
continue working in an impaired way.
	  	 •   Responds the 1st
call within 4 hour or less.
  

•   Continuous effort only during business hours.
	  	 •   Allocation of qualified professionals to keep up with the effort during
business hours.
  

•   Access and response from the authority responsible for control of changes within 4 business
hours.

				
	Minimum	  	 •   Substantially regular operation, with little to no issues preventing
the work to go on.
	  	 •   Responds the 1st
call within 6 hour or less.
  

•   Continuous effort only during business hours.
	  	 •   Allocation of qualified professionals to keep up with the effort during
business hours.
  

•   Responds within 24 hours.

 [*****]  Confidential information redacted 

 Whenever unavailability is identified, UOL DIVEO shall automatically grant a discount within two
(2) months from the incident, in the invoices subsequent to the unavailability. 
 In the event of interruption of any of the network circuits, by sole
and proven fault of UOL DIVEO and which exceeds the minimum availability period, the CLIENT shall be entitled to credit in the subsequent month after the interruption, according to the following calculation: 

[*****] 
 Where: 

[*****] 
 In the event mentioned in this section, and provided
that the interruption lasted for more than twelve (12) hours, the CONTRACTOR shall grant the CLIENT a discount equivalent to 1/30 of the amount of the monthly fee. 

The discount amount shall have as basis the amount in force at the month the interruption occurred, and no discounts shall be granted in the following cases:

  

	•	 	 Interruptions scheduled by UOL DIVEO with purposes of preventive and/or corrective maintenance of the services
established herein, provided that duly informed to the CLIENT fifteen (15) days in advance; 

  

	•	 	 Interruptions caused by improper use by the CLIENT or its employees as well as interruptions caused by errors in
its infrastructure or its end customer’s infrastructure; 

  

	•	 	 When the CLIENT prevents UOL DIVEO from having access to where the equipment is located, for any reason, thus,
delaying the performance of the services. 

  

	•	 	 The CONTRACTOR is not obliged to grant the discount if the interruption or degradation of the service occurs due
to force majeure or act of god. 

 The parties may review the SLA on an annual basis. 

[*****]  Confidential information redacted 

 Summary of Components 
  

											
	 Quantity
	  	 Flavor
	  	vCPU	  	 RAM
	  	 Boot Disk
	  	 Operating System

	1	  	Micro.512MB	  	1	  	512 MB	  	Yes	  	CentOS-7 64Bits
						
	1	  	Micro.1GB	  	1	  	01 GB	  	Yes	  	CentOS-7 64Bits
						
	10	  	Small.2GB	  	2	  	02 GB	  	Yes	  	CentOS-7 64Bits
						
	7	  	Small.4GB	  	2	  	04 GB	  	Yes	  	CentOS-7 64Bits
						
	9	  	Medium.4GB	  	4	  	04 GB	  	Yes	  	Windows-Server-2008/2012-R2_-MS- SQL-Server-Standard_NEW
						
	2	  	Medium.4GB	  	4	  	04 GB	  	Yes	  	Windows-Server-2008/2012-R2_-MS- SQL-Server-Standard_NEW
						
	11	  	Medium.8GB	  	4	  	08 GB	  	Yes	  	CentOS-7 64Bits
						
	4	  	Large.8GB	  	8	  	08 GB	  	Yes	  	CentOS-7 64Bits
						
	23	  	Large.16GB	  	8	  	16 GB	  	Yes	  	CentOS-7 64Bits
						
	1	  	Medium.16GB	  	4	  	16 GB	  	Yes	  	CentOS-7 64Bits
						
	5	  	Large.32GB	  	8	  	32 GB	  	Yes	  	CentOS-7 64Bits
						
	1	  	xLarge.64GB	  	12	  	64 GB	  	Yes	  	CentOS-7 64Bits

 Summary of Variable Resources 
  

							
	Storage
				
	Platinum	  	Gold	  	 SnapShot

Storage
	  	SnapShot S.O.
				
	2800 GB	  	2000 GB	  	2000 GB	  	3750 GB
	
	Networking
				
	Openstack Router	  	Floating IPs	  	Subnetworks	  	Openstack LBaaS
				
	01	  	20	  	03	  	9

 General Considerations 
  

	•	 	 The project herein described is a reference based on the requirements presented by PAGSEGURO INTERNET
LTDA. The services of public cloud are billed according to the type of offer contracted. The Client has autonomy to create or demobilize resources and the charge shall be made by consumption / hour of resources allocated in the project;

  

	•	 	 UOL DIVEO shall be responsible for the management of the physical security of the Data Center (monitoring
cameras, devices to control people’s entrance, sensors and other equipment or procedures to detect fire), network equipment, infrastructure of physical servers located in the Data Center involved and physical connectivity to access the
Internet; 

  

	•	 	 Requests of amendment to the initial scope of the project demanding UOL DIVEO’s support must be assessed by
UOL DIVEO and the Client together. This request is subject to additional performance costs and terms; 

  

	•	 	 UOL DIVEO reserves the right to change any type of supplier, trademark or software version of products used in
its default portfolio, without prejudice to the services provided, due to matters of technology upgrade or adjustments to market standards, upon previous notice to the Client. 

 

	•	 	 PAGSEGURO INTERNET LTDA is responsible for the sizing and specification of the servers,
communication links and any other input, whether it was mentioned or not in this proposal; 

  

	•	 	 The equipment, infrastructure software and services described in the proposal shall be acquired, provided and
managed by UOL DIVEO, and PAGSEGURO INTERNET LTDA is responsible for purchasing, implementing and managing its applications and other non-specified elements; 

 

	•	 	 In the event of use of links from Third-Party Operators not contracted by UOL DIVEO for the project, UOL DIVEO
shall be responsible for the cross-connection between the operating room and the computer environment provided. Such connections are subject to specific billing. Links from the Third-Party Operator will only be accepted with presence point inside
the Operators Room in UOL DIVEO’s Data Centers. Any request differing from this standard shall be treated as a special project, upon analysis of technical feasibility and specific business proposal; 

 

	•	 	 If there is any change to the prices of licenses (software or hardware) used in the project, UOL DIVEO may pass
on all costs to PAGSEGURO INTERNET LTDA. If it becomes necessary, the changes shall be informed to PAGSEGURO INTERNET LTDA. thirty (30) days in advance; 

 

	•	 	 For projects where licensing is provided by UOL DIVEO and the environment is managed by PAGSEGURO INTERNET
LTDA, all requests for technical support to the manufacturer must be made through a ticket at UOL DIVEO Service Desk, and they shall be subject to additional charges; 

 

	•	 	 If the scope of the project takes into account the use of software licenses provided by UOL DIVEO, and managed by
PAGSEGURO INTERNET LTDA, at any time during the effectiveness hereof, PAGSEGURO INTERNET LTDA may be requested to provide administrative access to the Operating System, for audit purposes. If any inconsistencies are found,
PAGSEGURO INTERNET LTDA shall be formally notified about the inconsistencies and the settlement costs due; 

	•	 	 Migration of data from any existing structure of PAGSEGURO INTERNET LTDA to the environment
provided in UOL DIVEO’s Data Centers is not covered by this proposal. If necessary, there shall be an enhanced technical refinement to create an additional technical/business proposal; 

 

	•	 	 If the agreement is cancelled, UOL DIVEO shall perform the disposal of data comprised in its storage units and
backup environment. The client shall be responsible for making copies and migrating its data before the authorization of shutdown. UOL DIVEO shall not store any data of PAGSEGURO INTERNET LTDA after end of effectiveness of the
Agreement. 

  

	•	 	 This proposal is governed by UOLCLOUD Agreement, available at
https://www.uoldiveo.com.br/contratos/Contrato_UOL%20CLOUD_arquivado_em_06.12.18_registro_n_1471450_8_cartorio.pdf, which was registered at the 8th Public Registry of Deeds and Documents, and the
CLIENT represents to acknowledge and agree with its entire content. 

	
	São Paulo, May 29, 2019
	
	UOL DIVEO TECNOLOGIA LTDA
	
	Docusigned by:
	     /s/ Rogildo Torquato Landim

	Name:
	ID:
	
	Docusigned by:
	     /s/ Marcelo Moojen Epperlein

	Name:
	ID:
	
	PAGSEGURO INTERNET S/A
	
	Docusigned by:
	     /s/ Renato Bertozzo Duarte

	Name:
	ID:
	
	Docusigned by:
	     /s/ Marcelo Ivaldo da Silva

	Name:
	ID:
	
	WITNESSES:
	
	Docusigned by:
	     /s/ Joana Monteiro Fernandes Adolfs

	Name:
	ID:
	
	Docusigned by:
	     /s/ Marcio Drumond Araujo

	Name:
	ID:

 UOL DIVEO 

www.uoldiveo.com 
 BUSINESS PROPOSAL 

PAGSEGURO – OpenStack 

 São Paulo, May 29, 2019 

To PAGSEGURO INTERNET LTDA 
 Att.: Raphael Bittencourt

 Reference to Proposal UOLDIVEO OPT 19/26357 

As an answer to your request, we hereby submit a technology integrated solution proposal to meet PAGSEGURO INTERNET LTDA’s expectations
regarding IT infrastructure services. 
 We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services
provided to the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

You will find below our technical proposal and we hereby appreciate the opportunity and remain at your disposal for any clarifications. 

 

	
	Best regards,
	
	     /s/ Joana Monteiro Fernandes Adolfs

	Joana Monteiro Fernandes Adolfs
	
	Account Manager

					
	Index	  			
		
	Non-Disclosure Agreement	  	 	4	 
		
	Business Conditions	  	 	5	 
		
	Considerations	  	 	5	 
		
	Unit Price List	  	 	6	 

 Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if
PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s
exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations
or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO
INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are
recognized upon this statement. 

 Business Conditions: 
  

			
	 Services Description
	  	[*****]
	  	  
 [*****]

 
 [*****]

	 Reference to services described in Technical Proposal

OPT 19/26357
	  	[*****]

  

			
	 Services Description
	  	[*****]
		
		  	[*****]
		
	 Billed Amount
	  	[*****]

 Considerations: 
  

	 	•	 	 This proposal is effective through: 15 business days. If the period lapses and the CLIENT has not returned the
document duly signed to UOLDIVEO, the terms and conditions provided herein may be revised by UOLDIVEO; 

  

	 	•	 	 This proposal is governed by UOLCLOUD Agreement, available at
https://download.uol.com.br/uoldiveo/contratos/1_alteracao_- _Contrato_Solucao_TI_CLOUD_-__arquivado_em_05.04.18__- _registro_n._1.454.835_-_8_cartorio_-_Abr18.pdf, which was registered at the 8th
Public Registry of Deeds and Documents, and the CLIENT represents to acknowledge and agree with its entire content 

  

	 	•	 	 Taxes and rates shall be applied pursuant to the legislation in force: 

 

	 	•	 	 PIS, COFINS and ICSM (in force each location) are levied on Telecom services; 

 

	 	•	 	 ISS, PIS and COFINS are levied on Data Center Solution services, Managed Services, Software as Service, Services
to Applications and/or Security Management Services, pursuant to the nature of the service; 

  

	 	•	 	 PIS and COFINS are levied on Internet provision services and Cloud services. 

 

	 	•	 	 Any changes to tax rates or to the calculation basis of taxes levied on the price of the provision subject matter
hereof, as well as any taxes that may be created as from the date hereof, even if due to revocation of exemption, shall order the reformulation of prices offered, whether up or downwards, according to the supervening change; 

 

	 	•	 	 Non-compliance by the CLIENT with obligations established in the
Technical and Business Proposal resulting in delay of the originally proposed schedule shall not exempt the CLIENT from timely compliance with other obligations, specially the obligations associated to payments due; 

[*****]  Confidential information redacted 

	 	•	 	 To facilitate the implementation of the contracted scope, the CLIENT shall pay the amount of the Preparatory Fee
to UOL DIVEO within thirty (30) days from the execution of the Agreement/Purchase Order; 

  

	 	•	 	 Monthly fees shall be billed as follows: 

 

	 	•	 	 [*****] 

  

	 	•	 	 [*****] 

  

	 	•	 	 [*****] 

Unit Price List: 
  

			
	 Item
	  	Unit Price
[*****]
	 	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]
	 [*****]
	  	[*****]

 [*****]  Confidential information redacted 

 The undersigned Client hereby agrees with the business and technical conditions established in the
Proposals, which are an integral part of the Agreement for the period of 24 months. 
  

	
	São Paulo, May 29, 2019
	
	Docusigned by:
	     /s/ Renato Bertozzo Duarte

	PAGSEGURO INTERNET LTDA
	
	Docusigned by:
	     /s/ Marcelo Ivaldo da Silva

	PAGSEGURO INTERNET LTDA
	
	Docusigned by:
	     /s/ Marcelo Moojen Epperlein

	UOL DIVEO TECNOLOGIA LTDA
	
	Docusigned by:
	     /s/ Rogildo Torquato Landim

	UOL DIVEO TECNOLOGIA LTDA
	
	WITNESSES:
	
	Docusigned by:
	     /s/ Marcio Drumond Araujo

	Name:
	ID:
	
	Docusigned by:
	     /s/ Joana Monteiro Fernandes Adolfs

	Name:
	ID:

 Completion Certificate 

Envelope ID: 69B4FDACB0844A3A82A6C617342C477D 
 Status: Completed

 Subject: DocuSign:
‘OPT-19-26357-A - PAGSEGURO - Proposta Tecnica - OpenStack.pdf, ‘OPT-19-26357 - PAGSE... 
 Source Envelope: 

Document Pages: 19 
 Signatures: 12 

Envelope Originator: Saedio Dias de Souza Filho 
 Av. Brigadeiro
Faria Lima, 1.384 
 SP, SP 01452-002 

sfilho@uolinc.com 
 IP address: [*****] 

Certificate pages: 9 
 Initials: 2 

AutoNav: Enabled 
 Envelopeld Stamping: Enabled 

Time Zone: (UTC-08:00) Pacific Time (US & Canada) 

Record Tracking 
 Status: Original 

June 4, 2019 06:32:12 
 Holder: Saedio Dias de Souza Filho

 sfilho@uolinc.com 
 Location: DocuSign 

 

					
	 Signer Events
	  	 Signature
	  	 Timestamp

	 Saedio Dias de Souza Filho

sfilho@uolinc.com
 LAWYER

UNIVERSO ONLINE S.A.
 Security Level: E-mail, Account authentication (None)
 Electronic Record and Signature Disclosure:

Not Offered via DocuSign
  
	  	 Signature established by:
 Signature image
loaded
 Using IP address: [*****]
	  	 Sent: 06/11/2019 07:53:23
 Viewed: 06/11/2019
07:53:32
 Signed: 06/11/2019 07:53:54

	 Marcio Drumond Araujo

mdrumond@uolinc.com
	  	 Signature established by:
 Signature image
loaded
 Using IP address: [*****]
	  	 Sent: 06/11/2019 07:53:55
 Viewed: 06/11/2019
10:04:47

 [*****]  Confidential information redacted 

					
	 Security Level: E-mail, Account authentication (None)

Electronic Record and Signature Disclosure:
 Accepted: 08/19/2018
05:25:15
 ID: e6878176-aad6-4c42-a7f3-d9d3d393ed25
  
	  		  	Signed: 06/11/2019 10:05:02
	 Marcelo Moojen Epperlein

mepperlein@uoldiveo.com
 CFO UOLDIVEO

Security Level: E-mail, Account authentication (None)

Electronic Record and Signature Disclosure:
 Accepted: 08/31/2018
13:30:22
 ID: 774a953a-502f-490e-8d30-287bcf760845
  
	  	 Signature established by:
 Pre-set style
 Using IP address: [*****]
	  	 Sent: 06/11/2019 10:05:04
 Viewed: 06/18/2019
07:39:23
 Signed: 06/18/2019 07:39:31

	 Rogildo Torquato Landim

gtorquato@uoldiveo.com
 CEO UOLDIVEO

CEO
 Security Level:
E-mail, Account authentication (None)
 Electronic Record and Signature Disclosure:

Accepted: 06/11/2019 10:45:41
 ID:
9ca243ad-69b1-45f8-956e-a373ff36187b
  
	  	 Signature established by:
 Pre-set style
 Using IP address: [*****]
	  	 Sent: 06/11/2019 10:05:04
 Viewed: 06/11/2019
10:49:20
 Signed: 06/11/2019 10:49:25

	 Marcelo Ivaldo da Silva
 mivaldo@uolinc.com

Financial Officer
 Security Level:
E-mail, Account authentication (None)
 Electronic Record and Signature Disclosure:

Accepted: 03/07/2018 04:02:50
 ID:
0be21cd5-144b-4d17-be31-94107e8eb350
	  	 Signature established by:
 Pre-set style
 Using IP address: [*****]
	  	 Sent: 06/18/2019 07:39:33
 Viewed: 06/18/2019
07:59:30
 Signed: 06/18/2019 07:59:47

 [*****]  Confidential information redacted 

					
	Renato Bertozzo Duarte	 	Signature established by:	 	Sent: 06/18/2019 07:39:34
	 rduarte@uolinc.com
 Legal Officer

Universo Online S.A.
 Security Level: E-mail, Account
authentication (None)
 Electronic Record and Signature Disclosure:

Accepted: 06/18/2019 08:06:38
 ID: 027c7dad-3b34-44ef-b1be-abeacde57664

 
	 	 Pre-set style

Using IP address: [*****]
	 	 Viewed: 06/18/2019 08:06:06

Signed: 06/18/2019 08:06:17

	 Joana Monteiro Fernandes Adolfs

jmfernandes@uoldiveo.com
 Security Level: E-mail, Account authentication (None)
 Electronic Record and Signature Disclosure:

Accepted: 04/08/2019 07:23:29
 ID: 4829ab4b-0674-4745-8209-25a6403c9a1d
  
	 	 Signature established by:
 Pre-set style
 Using IP address: [*****]
	 	 Sent: 06/18/2019 08:06:19
 Viewed: 06/18/2019
11:40:27
 Signed: 06/18/2019 11:40:40

 In Person Signer Events 

Signature 
 Timestamp 

Editor Delivery Events 
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Timestamp 
 Agent Delivery Events 

Status 
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Intermediary Delivery Events 
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Timestamp 
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Status 
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Carbon Copy Events 
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 [*****]  Confidential information
redacted 

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Signature 
 Timestamp 

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	 Envelope Summary Events
	  	Status	  	Timestamp
	Envelope Sent	  	Hashed/Encrypted	  	06/18/2019 08:06:19
	Certified Delivery	  	Security checked	  	06/18/2019 11:40:27
	Signing Complete	  	Security checked	  	06/18/2019 11:40:40
	Completed	  	Security checked	  	06/18/2019 11:40:40

 Payment Events 
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 Electronic Record and Signature Disclosure 

Electronic Record and Signature Disclosure created on: February 07, 2018 05:43:37 Signatory parties: Marcio Drumond Araujo, Marcelo Moojen Epperlein, Artur
Gaulke Schunck 
 CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC CONSUMER DISCLOSURES 

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	 	(ii)	 I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future
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 Electronic Record and Signature Disclosure created on: December 27, 2017 06:27:37 

Signatory parties: Cleyton de Almeida Ferreira, Wagner Chagas Feder, Daniela Teresinha Nogueira 

CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC CONSUMER DISCLOSURES 

Electronic Record and Signature Disclosure 
 From time to
time, UOL - UNIVERSO ONLINE S/A may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through the DocuSign, Inc.
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If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us thereafter that you want to receive
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 Consequences of changing your mind 
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 All notices and disclosures will be sent to you electronically 

Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through the DocuSign system all required
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To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to lnogueira@uolinc.com and provide: your e-mail address, full name, Brazil Postal address, and telephone number. We will charge you for the amount of the copies, if
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above (only Windows); Mozilla Firefox 2.0 or above (Windows and Mac); SafariTM 3.0 or above (only Mac) 

 

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required to view and print PDF files. 

  

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To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to
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 By checking
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	 	(iv)	 I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC CONSUMER DISCLOSURES
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reference and access; and 

  

	 	(vi)	 Until or unless I notify UOL - UNIVERSO ONLINE S/A as described above, I consent to receive through exclusively
electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by UOL - UNIVERSO ONLINE S/A during the course of my relationship with you.

 UOL DIVEO 
  

			
	CLOUD IT SOLUTION AGREEMENT	  	FORM

 By this private instrument, entered by and between, on the one side, the CUSTOMER, and on the other side, UOL DIVEO
TECNOLOGIA LTDA., hereinafter simply referred to as “UOL DIVEO”, both identified in the Purchase Order and represented in conformity with their organizational documents, hereby execute this Agreement with the purpose of contracting a
TI Solution (“Agreement”), in accordance with the following clauses and conditions: 
 CLAUSE ONE - PURPOSE 

1.1.     The purpose of this Agreement is the contracting by CUSTOMER of the scope described in the below listed documents, which, after
duly initialed are made an integrant part of this instrument: 
 a) Technical Proposal; 

b) Purchase Order and its annexes (SLA and Customer Loyalty Instrument, if applicable) 

1.1.1.     In the event of any divergence or doubt between the terms of this Agreement and those of the Technical Proposal or any other
documents, the terms of the Agreement shall prevail. 
 CLAUSE TWO - PRICES AND ADJUSTMENTS 

2.1.     The amounts due for contracting UOL CLOUD are mentioned in the Purchase Order and/or Technical Proposal. 

2.1.2.     Taxes are not included, which will be added to the billing documents. In the event of creation, introduction or change of
taxes, UOL DIVEO may adjust the values shown on the billing document in order to reflect such changes. 
 2.2.     The Parties hereby
elect the National Consumer Price Index - IPCA, as a monetary adjustment index, applicable to the prices, every 12 (twelve) months from the execution hereof by the CUSTOMER. In the absence of such index or, if permitted by law or by court order, the
official index that may be adopted in substitution thereof shall be applied or, if such a substitute index is not available, another monthly variation index calculated on a pro rata die basis, and which more efficiently elides the inflation effects
of the national currency, shall be adopted. 
 2.2.1.     In the event of delay or no publication of the applicable index, UOL DIVEO
will issue invoices using the latest published index. Immediately following the publication of this index, UOL DIVEO will issue the bills for payment and/or reimbursement of the difference between the amount already charged and the amounts actually
due. 
 2.3.     Upon the occurrence of facts or acts that may undermine the economic and financial balance of this contract, the
parties will use their best efforts to regulate and correct the situation then created so as to avoid any loss of an economic, financial or other nature. 

CLAUSE THREE – FORM OF PAYMENT 
 3.1.
    The form of payment is established in the Purchase Order 
 3.2.     The
non-payment on its maturity date of any and all amounts charged based on this Agreement shall entail automatic charge of a fine of 2% (two percent), plus a default interest of 1% per month, in addition to the
monetary restatement based on the IPCA index, calculated from 

 the maturity date until the date of the actual payment of the outstanding balance and default interest of 1%
(one percent) per month, which charges are assessed on the overdue amount since the maturity date until the date of the actual payment. 

3.2.1    The technical scope of services provided may be suspended if CUSTOMER’s default lasts 30 (thirty) days from the maturity
date and, in this case, the services will not be restored unless all amounts due are paid in full, without prejudice to UOL DIVEO’s right to immediately terminate this Agreement, with assessment of the fine stipulated in the respective Annexes.

 3.3.    CUSTOMER may request services/products in addition to the originally agreed scope, upon filing a Purchase Order (PO), whose
Proposal must be signed by the legal representative, or by third parties expressly appointed by CUSTOMER. 
 3.3.1    Where available,
CUSTOMER may consume additional resources directly from the Electronic Panel, without the need of signing additional documents. 
 CLAUSE FOUR –
CUSTOMER ́S OBLIGATIONS 
 4.1     Without prejudice to other obligations provided in this Agreement, CUSTOMER undertakes to:

 4.1.1     Provide, in writing, all technical data requested by UOL DIVEO. 

4.1.2.     Not to sell, resell, bind, pledge, lease, or offer as collateral, or otherwise dispose of any software, applications, among
others owned by UOL DIVEO or Third Parties, which shall remain the property thereof until the end of this agreement. 
 4.1.3    Refrain
from repairing, modifying or event making any alterations and/or changes of any type in software, applications, among others, without prior written notice by UOL DIVEO. 

4.1.4.     Effect the payments due for the contracted items, as provided in this Agreement, and in its respective Purchase Orders,
Commercial Proposal, or other instruments as may be agreed between the Parties. 
 4.1.5.     Bear, during the term of this Agreement,
the expenses incurred by UOL DIVEO technicians on travel, stays and meals for CUSTOMER facilities, as previously agreed between the parties. 
 4.1.6.
    CUSTOMER is responsible for the proper use of the licenses made available by UOL DIVEO throughout the term of the Agreement and as long as the licenses are made available to the CUSTOMER, and must know and abide by the rules
of use of such licenses. Any penalty or fine that may be imposed by the licensing company on UOL DIVEO, if the applicable rules are not complied with, may be charged from UOL DIVEO to CUSTOMER, provided that their fault is proven. 

4.1.6.1     UOL DIVEO and/or the licensing company may, at any time, upon 15-day prior notice,
carry out an audit for verification of the use of the licenses made available to the CUSTOMER. This audit can be carried out in the form of questions that should be answered by the CUSTOMER in up to 30 (thirty) days from the submission of the
inquiry or in the analysis of the server configurations, by evaluating operating system parameters, applications and items related to the license use. 

4.2.     CUSTOMER declares to be aware of the internal policy UOL DIVEO that provides for that: 

4.2.1     demonstrations of cordiality are accepted between UOL DIVEO professionals and their clients and suppliers, such as the exchange
of gifts of a symbolic value at Christmas time, for example; 

 4.2.2     in case of intention to offer valuable gifts to UOL DIVEO professionals by
CUSTOMER, whether by way of goods or services (including travel and courses), such intention must be previously communicated to the HR Department by e-mail to fverdicchio@uolinc.com, who will decide on the
advisability of accepting (or not) the offer by the professional. 
 4.3    CUSTOMER shall refrain from hiring UOL DIVEO professionals
for up to 12 (twelve) months after the conclusion of the contracted services, under penalty of fine of 13 (thirteen) salaries, considering as calculation basis the professional ́s last salary in force. 

CLAUSE FIVE – UOL DIVEO ́S OBLIGATIONS 
 5.1
    Without prejudice to other obligations provided in this Agreement, UOL DIVEO undertakes to: 
 5.1.1     Provide
the scope of contracted services as described in the Purchaser Order and in the Technical Proposal. 
 5.1.2     Be liable, during the
term of this Agreement, for the expenses arising from the payroll and social security charges related to its employees. 
 5.1.3
    Perform preventive and corrective maintenance of items provided by UOL DIVEO. 
 CLAUSE SIX - USE OF THE INTERNET 

6.1.     By reason of the use of the Internet, CUSTOMER agrees to: 

(i) comply with all local, domestic and international laws and regulations governing the use of the Internet; 

(ii) know and comply with the “Use Policy” available from UOL DIVEO ́s website (http://www.uoldiveo.com) which prohibits certain activities
such as (a) obtaining or attempting to obtain unauthorized access to another account, host or network (hacker) and (b) distributing, posting or sending messages to entities that do not expressly request such messages (also known in the
market as “spamming”). 
 6.1.1.     UOL DIVEO reserves the right to establish and prove any violation of the above clause,
especially as regards spamming, 24 (twenty-four) hours after written notice, if no agreement has been reached with CUSTOMER, disable any items made available to CUSTOMER, if the problem is not settled, UOL DIVEO may immediately terminate the
Agreement, with application of the fine set forth in Clause 7.3. 
 6.1.2.     CUSTOMER understands that the Internet is not owned by
UOL DIVEO and also that it not operated or administered or otherwise affiliated with UOL DIVEO. Accordingly, all content, services, information and other materials that may be offered, made available or accessed through the Internet are provided
solely by third parties who are not affiliated with UOL DIVEO. 
 6.1.3.     Use of the Internet by CUSTOMER, by CUSTOMER’s
customers or any other authorized user is the sole responsibility of the respective user and the latter shall be subject to all applicable laws and regulations. UOL DIVEO does not warrant that the provision of internet access will be uninterrupted
or error free, or that any information, software or other material that may be accessed over the Internet is free of viruses, debilitating code, worms or other harmful components. 

6.1.4.     CUSTOMER further understands that the Internet contains unedited materials, some of which are sexually explicit or may be
offensive to some persons, and that CUSTOMER access to such materials is their sole responsibility. UOL DIVEO does not have control over neither accepts any responsibility for such materials. 

6.1.5.     Should CUSTOMER contract security items (firewalls) that are intended to mitigate CUSTOMER risks when accessing the Internet,
it is clear that UOL DIVEO will not be responsible for any issues that CUSTOMER may have with respect to hackers, being also aware that invasions can occur within the company’s own environment, and UOL DIVEO does not employ any type of security
for this type of invasion. 

 6.1.6. The application of safety filters will always be performed from the external environment to the
internal environment (read external as Internet), the opposite direction not applying. Thus, if CUSTOMER is performing acts provided for in our Acceptable Use Policy, UOL DIVEO may apply punishments also provided for in the contract 

CLAUSE SEVEN - TERM AND TERMINATION 
 7.1.
    This Agreement shall enter into force on the date of its execution and shall remain valid for the term set forth in the Purchase Order, which term shall commence from the date of beginning of billing of services, and will be
automatically renewed for equal and successive periods unless the parties express their intention not to renew it by giving 30 days’ prior written notice. 

7.2.     This Agreement may be terminated by either party immediately, for cause, upon the occurrence of any of the following events: 

(a)     if the other party breaches any clause or condition set forth herein and does not remedy such default within 30 (thirty) days from
the date of receipt of written notice from the aggrieved party; 
 (b)     if the other party decides to file for bankruptcy or judicial
or extrajudicial recovery; or 
 (c)     force-majeure reason or Act of God, as defined in the Civil Code. 

7.1.1.     Irrespective of the deadline for correction of the default set forth in clause 7.2, termination may be immediate in the event
of breach of the provisions of clauses 3.3.1 and 6.1.2 of this Agreement or in the event of violation of any provision or law of any regulatory agency or government agency 

7.3     If CUSTOMER requests termination, without cause, of this Agreement/Purchase Order, he/she must send 30 (thirty)-day prior written notice, without prejudice to the payment of all costs generated until the deadline of the Prior Notice and compliance with the terms set out in the “Customer Loyalty Instrument”,
if applicable. 
 7.4    CUSTOMER declares to be aware that, upon cancellation of the Service contracted hereunder, for any reason,
including, without limitation, default, voluntary cancellation or breach of the rules of use, terms and conditions of UOL DIVEO for the use of its Services, any and all files, content, information or data stored by CUSTOMER in these products and/or
services shall be automatically erased, without this giving rise to any burden to UOL DIVEO or right of indemnity to CUSTOMER. 
 CLAUSE EIGHT –
ASSIGNMENT 
 8.1.     The Parties may not assign and transfer, in whole or in part, this Agreement, or any rights arising herefrom,
unless upon prior written consent of the other Party, except in the event of a corporate restructuring of either Party, subject to the provisions set forth in the applicable corporate law, in which case the successor entity shall be required to
subrogate with all rights and obligations undertaken in this Agreement. 
 CLAUSE NINE – CONFIDENTIALITY 

9.1.     The parties agree that all information provided by the other party for the performance of this Agreement will be considered as
confidential (“Confidential Information”) and will remain the sole and exclusive property of the party that disclosed them (Disclosing Party). 

9.2.     Neither party may disclose Confidential Information to anyone without written consent of the Disclosing Party, except for its
employees, contractors or suppliers and/or affiliates who need to receive this information for the faithful performance of this Agreement, the latter being required to agree to the terms of this Clause. 

 9.3.     The obligations in this clause will survive for a period of 2 (two) years after
the expiration or termination of this Agreement. 
 9.4.     The provisions in this Clause do not apply to any Confidential Information
that: (i) is already known to the Receiving Party on the date it was disclosed by the Disclosing Party; (ii) is available to the public without breach by the Receiving Party of its obligations hereunder; (iii) is disclosed to the
Receiving Party free from restrictions by a third party who was legally permitted to make such disclosure; (iv) is independently developed by the Receiving Party; (v) has been disclosed due to a law requirement or court order. 

9.5.     UOL DIVEO may use CUSTOMER’s name and brand on promotional material and/or on the UOL DIVEO website (www.uoldiveo.com)
provided that the promotional material is approved in advance by CUSTOMER. 
 CLAUSE TEN - RESPONSIBILITY 

10.1.     In the event of non-compliance with availability levels, as defined in the Product
Annexes that make up the Commercial Proposal, due to proven fault of UOL DIVEO, which exceeds the minimum availability period, CUSTOMER shall be entitled to a credit in the month following the month of interruption, by way of recovery. 

10.2.    For recurrent agreements, it is since now agreed that neither party shall be liable for the payment of indemnities relating to
losses and damages, loss of profit and/or direct damages incurred pursuant to this agreement, in an amount exceeding the sum of twelve (12) monthly fees prior to the event giving rise to the damage. 

10.2.1     For non-recurrent agreements, it is since now agreed that neither party shall be liable
for the payment of indemnities relating to losses and damages, loss of profit and/or direct damages incurred pursuant to this agreement, in an amount exceeding 10% (ten percent) of the contract value. 

10.3.    The parties represent and warrant that no equipment used by them under the terms of this Agreement violates any patent,
copyright, trade secret or any other ownership right, including intellectual property, of the other party or of any third party, or interferes with the operation of UOL DIVEO ́s equipment or resources. 

10.4.     The parties represent and warrant that they are aware of, agree to and abide by all laws, rules and regulations that apply to
this agreement and its annexes, and to the activities to be performed by them hereunder, including, but not limited to those enacted by ANATEL and/or other agencies. 

10.5.     UOL DIVEO will be solely responsible for all labor, social security, tax and accident obligations arising from the employment
relationship between it and its employees, agents or any other professionals designated for the performance of this Agreement. 
 10.6.
    The Parties undertake by themselves and their directors, officers, employees and/or attorneys in fact and at law to comply with Brazilian law and faithfully undertake not to perform any act, directly or indirectly, that may
constitute corruption or harmful act against the national or foreign public administration, as provided for in Article 5 of Federal Law No. 12,846/2013, such as offering promise and/or improper payments, gratuities, gifts, or any advantage
directly or indirectly to public agents, State servants in any spheres, political parties and their officials, as well as agents or officials of the foreign public administration. Failure by the Party to comply with any Anti-Corruption Laws will be
considered a serious breach of the Agreement and will give the other Party the right to terminate it immediately. 
 10.7     The Party
shall not be liable for any actions and/or omissions of any kind, loss or damage, loss of profit arising from or related to non-compliance with any anti-corruption laws attributable to the defaulting Party,
including its officers, directors, employees and/or representatives. 

 10.8     The defaulting Party shall indemnify and hold the other Party and/or its
officers, directors, employees and/or representatives harmless from any loss, claim, fine, cost or any expenses incurred by the Party arising out of any breach provided for in Clause 10.6. 

10.9     Without prejudice to the applicable legal measures, the Parties acknowledge and agree that they will provide pertinent data and
information, when requested by the competent authorities, in the event of the commencement of any proceeding intended to investigate any violation of the anti-corruption laws applicable to this Agreement. 

CLAUSE 11 - GENERAL PROVISIONS 
 11.1.
    The parties acknowledge that the voidance or unenforceability of any of the contractual clauses will not affect the enforceability and effectiveness of the other clauses and of the agreement itself. 

11.2.     Waiver by either party of default in the conditions stipulated herein shall be mere forbearance and may not be claimed as
contractual novation or waiver of rights and may be exercised by the party that feels aggrieved at any time. 
 11.3.     This Agreement
may not be changed except by written amendment executed by the parties. 
 11.4.     In no event whatsoever shall the terms set forth
herein give either party the right or authority to represent the other before any third party. 
 11.5.     All notices required under
this Agreement will be (a) personally delivered, (b) sent by registered mail or (c) transmitted by fax (with a confirmation copy also sent by registered mail) to the parties at the addresses specified in the Purchase Order attached to
the Commercial Proposal, or other addresses of which either party may inform the other in writing. 
 11.6.     The parties shall not be
liable for failure to comply with their obligations under this Agreement as a result of Acts of God or force majeure events that temporarily or permanently prevent them from complying with any of these obligations, as provided for in Article 393 of
the Brazilian Civil Code. The party wishing to be discharged from its obligation as provided for in this Clause shall immediately inform the other, in writing, of the occurrence of the Act of God or force majeure event, also informing the estimated
duration of such event. 
 11.7     In case the availability of software licenses to the CUSTOMER for its own or for use of
CUSTOMER ́s customers shall be contracted, the following clauses shall apply: 
 11.7.1    CUSTOMER may not remove, modify or omit
any notice of copyrights, trademark or other notices of property rights that are contained or shown on the licensed products. 
 11.7.2
    CUSTOMER may not reverse engineering, decompile, or disassemble licensed products, except and to the extent that such activity is expressly permitted by applicable law. 

11.7.3     CUSTOMER disclaims, to the extent permitted by applicable law, all warranties offered by the licensing company, its affiliates
or suppliers for any damages, whether direct, indirect or consequential, arising from the availability of the software. 
 11.7.4
    UOL DIVEO provides support to CUSTOMER contracted software. 
 11.7.5     Products licensed by UOL DIVEO from
the licensing company are assigned, for use during the contracted period, for the CUSTOMER’s restricted use. All intellectual property rights and title to the licensed products and their component elements are owned by the licensing company and
its suppliers. Licensed products are protected by copyright laws and international copyright treaties, as well as other international intellectual property laws and treaties. Possession, or access or use of the licensed products by CUSTOMER does not
convey thereto any ownership of the licensed products or any intellectual property rights. 

 11.7.6     UOL DIVEO may provide the licensing company with the necessary CUSTOMER
information, for obtaining and keeping the licenses. 
 11.7.7     CUSTOMER is aware that the licensed products are not protected
against failure. Products are not designed or created with a view to tolerate any situation in which failure of the product could lead to death or serious bodily injury, or severe physical or environmental damage (“High Risk Use”).
CUSTOMER is not authorized to use the products in High Risk situations or in conjunction with high risk situations. High Risk Use is strictly prohibited. For example, High Risk Use includes: vessels or other forms of mass human transport, nuclear or
chemical facilities, and Federal Food, Drug and Cosmetic Act Class III medical equipment. CUSTOMER agrees not to use, distribute or sublicense the use of products in high risk situation or in conjunction with high risk situations. 

11.7.8     CUSTOMER is solely responsible for the creation, provision, selection, accuracy, quality, reliability, transferability,
suitability for use, ownership, updating, installation of applications, and maintenance, without limitation, of all content hosted by UOL CLOUD 
 11.8
    This Agreement, together with the Commercial Proposal and the Technical Proposal, constitute the entire agreement between the parties with respect to the contracted purpose and supersede any prior or contemporaneous
agreement, whether written or oral, the individual declarations of will made by the parties differently from those agreed in these documents being deemed void. 

11.9     CUSTOMER declares that the attorneys-in-fact
and/or legal representatives who sign the Technical-Commercial Proposal and the Addenda are duly appointed in conformity with the respective articles of incorporation, being empowered to undertake all the obligations contracted herein. 

11.10     This Agreement shall be governed by Brazilian law. 

11.11.     UOL DIVEO may change, cease or create offers of Service (including the offers as a whole), being entitled to change, remove or
add functionalities to the Services from time to time. In case of a substantial change to the contracted Service, it will notify CUSTOMER. 

11.12    This instrument supersedes the agreement registered on August 09, 2016 with the
8th Registry Office of Deeds and Documents and Legal Entities of São Paulo under no. 1.412.599. 

CLAUSE TWELVE - JURISDICTION 
 12.1. The parties elect the
court of the City of São Paulo/SP, to settle any dispute arising from this Agreement. 
 In witness whereof, the parties execute this Agreement in
two counterparts of equal content and form, together with the two witnesses named and identified in the respective Purchase Order that is an integrant part of this Commercial Proposal. 

 UOL DIVEO 

UOL CLOUD
AGREEMENT                                       
                                         
                                         
                                FORM 

By this private instrument, entered by and between, on the one side, the CUSTOMER, and on the other side, UOL DIVEO TECNOLOGIA LTDA.,
hereinafter simply referred to as “UOL DIVEO”, both identified in Box 1 of the Purchase Order and/or the Technical Proposal attached to this Agreement and represented in conformity with their organizational documents, hereby execute this
UOL CLOUD Agreement (“Agreement”), in accordance with the following clauses and conditions: 
 CLAUSE ONE - PURPOSE 

1.1.     The purpose of this Agreement is the contracting by CUSTOMER of virtual computational resources and services for the creation and
use of Processing Environment, data storage and provision of internet access, where applicable, (“UOL CLOUD”), according to values. and conditions described in the Technical Proposal, Purchase Order and Attachment I, which form an integral
part of this Agreement. Contracting of services may be of two kinds: 
 1.1.1     No Minimum Volume: The CUSTOMER
contracts an availability of computational resources that will be measured through a minimum consumption unit defined as Micro-VM (Micro Virtual Machine). The availability of resources will contain a limit
that can be resized by UOL DIVEO when the CUSTOMER requests increase of computational resources due to the increase of its demand or the occurrence of any pertinent need, according to the Technical Proposal and/or Purchase Order. 

1.1.2.     With Minimum Volume: CUSTOMER contracts a certain monthly volume (“Volume”) of computational resources
that will be measured through a minimum consumption unit defined as Micro-VM (Micro Virtual Machine) and if it exceeds the initial contracted amount, UOL DIVEO may resize computational resources to match
CUSTOMER demand, under the terms of the Technical Proposal and/or Purchase Order. 
 1.2.     In addition to the activities described
above, CUSTOMER may contract additional management services, as detailed in the Technical Proposal and/or Purchase Order. 
 1.3.
    Depending on the type of contracting and the requested technical scope, UOL DIVEO may make software licenses available, as described in the Technical Proposal, subject to the provisions of clause 4.1.10. 

1.4.     In the event of any divergence or doubt between the terms of this Agreement and those of the Technical Proposal or any other
documents, the terms of the Agreement shall prevail. 
 CLAUSE TWO - PRICES AND ADJUSTMENTS 

2.1.     The amounts due for contracting UOL CLOUD, such as the Volume, surplus and any additional services, are mentioned in the Purchase
Order and/or Technical Proposal. 
 2.1.2.     Taxes are not included, which will be added to the billing documents. In the event of
creation, introduction or change of taxes, UOL DIVEO may adjust the values shown on the billing document in order to reflect such changes. 
 2.1.3.
    If the contracted UOL CLOUD volume is fully consumed, the excess usage will be charged according to the values and conditions described in the Purchase Order and/or Technical Proposal, which form part of this Agreement. 

2.2.     The Parties hereby elect the National Consumer Price Index - IPCA, as a monetary adjustment index, applicable to the prices,
every 12 (twelve) months from the execution of the 

 Activation Term by the CUSTOMER. In the absence of such index or, if permitted by law or by court order, the
official index that may be adopted in substitution thereof shall be applied or, if such a substitute index is not available, another monthly variation index calculated on a pro rata die basis, and which more efficiently elides the inflation effects
of the national currency, shall be adopted. 
 2.2.1.     In the event of delay or no publication of the applicable
index, UOL DIVEO will issue invoices using the latest published index. Immediately following the publication of this index, UOL DIVEO will issue the bills for payment and/or reimbursement of the difference between the amount already charged and the
amounts actually due. 
 2.3.     For the purposes of this Agreement, Activation Term means the document to be signed by the CUSTOMER,
after the completion of the adequacy tests and acceptance of the contracted items, which tests shall be performed in conjunction with UOL DIVEO. 

2.3.1.     The Activation Term must be signed by the CUSTOMER within 48 (forty-eight) hours after the communication of
availability of the contracted items, with due regard to the provisions in clause 11.5, sent by UOL DIVEO. If the CUSTOMER does not sign the Activation Term or fails to expressly refuse the total or partial delivery of UOL CLOUD within the
aforementioned period, it will be automatically considered to have been accepted by the CUSTOMER. 
 2.3.2.     CUSTOMER
hereby authorizes the execution of the Activation Term by any employee who is previously designated in the Purchase Order and/or the Technical Proposal attached to this Agreement. 

2.4.     Upon the occurrence of facts or acts that may undermine the economic and financial balance of this contract, the parties will use
their best efforts to regulate and correct the situation then created so as to avoid any loss of an economic, financial or other nature. 
 CLAUSE THREE
– FORM OF PAYMENT 
 3.1.     The form of payment is established in the Purchase Order 

3.2.     The monthly fee will include the amount of UOL CLOUD Volume contracted plus the charge of any overuse of Volume and additional
products contracted, in accordance with the values and forms established in the Purchase Order and/or Technical Proposal. 
 3.3.
    Delay in payments due will subject CUSTOMER to the payment of a fine of 2% on the value of the respective Bill/Invoice, plus a default interest of 1% per month, in addition to the monetary restatement based on the IPCA index,
calculated from the maturity date until the date of the actual payment of the outstanding balance. 
 3.3.1     UOL CLOUD
and any additional services eventually contracted may be suspended if CUSTOMER’s default lasts 30 (thirty) days from the maturity date and, in this case, the services will not be restored unless all amounts due are paid in full, without
prejudice to UOL DIVEO’s right to immediately terminate this Agreement. After such term has elapsed, UOL will be entitled to delete/remove all CUSTOMER ́s data/content, without possibility of recovery thereof. 

CLAUSE FOUR – CUSTOMER ́S OBLIGATIONS 
 4.1
    Without prejudice to other obligations provided in this Agreement, CUSTOMER undertakes to: 
 4.1.1     Provide,
in writing, all technical data requested by UOL DIVEO. 
 4.1.2.     Sign the Activation Term for the contracted items as soon as it
becomes operational as a condition for the start and continuation of UOL CLOUD. 

 4.1.3.     Make the payments due for the contracted items, as provided in this
Agreement, Purchase Order and/or Technical Proposal. 
 4.1.4.     Bear, during the term of this Agreement, the expenses incurred by UOL
DIVEO technicians on travel, stays and meals for CUSTOMER facilities, as previously agreed between the parties. 
 4.1.5.     CUSTOMER
is responsible for the proper use of the licenses made available by UOL DIVEO throughout the term of the Agreement and as long as the licenses are made available to the CUSTOMER, and must know and abide by the rules of use of such licenses. CUSTOMER
shall also request and/or inform UOL DIVEO of any change in the project scope that impacts the use of the licenses. Any penalty or fine that may be imposed by the licensing company on UOL DIVEO, if the applicable rules are not complied with, may be
charged from UOL DIVEO to CUSTOMER, provided that their fault is proven. 
 4.1.5.1     UOL DIVEO and/or the licensing company may, at
any time, upon 15-day prior notice, carry out an audit for verification of the use of the licenses made available to the CUSTOMER. This audit can be carried out in the form of questions that should be answered
by the CUSTOMER in up to 30 (thirty) days from the submission of the inquiry or in the analysis of the server configurations, by evaluating operating system parameters, applications and items related to the license use. 

CLAUSE FIVE – UOL DIVEO ́S OBLIGATIONS 
 5.1
    Without prejudice to other obligations provided in this Agreement, UOL DIVEO undertakes to: 
 5.1.1
    Make UOL CLOUD available as contracted and described in clause 1.1. 
 5.1.2     Be liable,
during the term of this Agreement and of its respective Purchase Order and/or Technical Proposal, for the expenses arising from the payroll and social security charges related to its employees. 

5.1.3     Perform preventive and corrective maintenance of items provided by UOL DIVEO. 

5.1.4     Complete the tests together with CUSTOMER technical staff to issue the Activation Term 

5.2     CUSTOMER shall refrain from hiring UOL DIVEO professionals for up to 12 (twelve) months after the conclusion of the contracted
services, under penalty of fine of 13 (thirteen) salaries, considering as calculation basis the professional ́s last salary in force. 
 CLAUSE SIX
- USE OF THE INTERNET 
 6.1.     When applicable, that is, if the provision of Internet access has been contracted or is available
to CUSTOMER, the following provisions must be complied with: 
 6.1.1.     CUSTOMER agrees (i) to comply with all
local, domestic and international laws and regulations governing the use of the Internet; (ii) to know and comply with the “Use Policy” available from UOL DIVEO ́s website (http://www.uoldiveo.com) which prohibits certain
activities such as (a) obtaining or attempting to obtain unauthorized access to another account, host or network (hacker) and (b) distributing, posting or sending messages to entities that do not expressly request such messages (also known
in the market as “spamming”). 
 6.1.2.     UOL DIVEO reserves the right to establish and prove any violation
of the above clause, especially as regards spamming, 24 (twenty-four) hours after written notice, if no agreement has been reached with CUSTOMER, disable any items made available to CUSTOMER, if the problem is not settled, UOL DIVEO may immediately
terminate the Agreement. 

 6.1.3.     CUSTOMER understands that the Internet is not owned by UOL
DIVEO and also that it not operated or administered or otherwise affiliated with UOL DIVEO. Accordingly, all content, services, information and other materials that may be offered, made available or accessed through the Internet are provided solely
by third parties who are not affiliated with UOL DIVEO. 
 6.1.4.     Use of the Internet by CUSTOMER, by CUSTOMER’s
customers or any other authorized user is the sole responsibility of the respective user and the latter shall be subject to all applicable laws and regulations. UOL DIVEO does not warrant that the provision of internet access will be uninterrupted
or error free, or that any information, software or other material that may be accessed over the Internet is free of viruses, debilitating code, worms or other harmful components. 

6.1.5.     CUSTOMER further understands that the Internet contains unedited materials, some of which are sexually explicit
or may be offensive to some persons, and that CUSTOMER access to such materials is their sole responsibility. UOL DIVEO does not have control over neither accepts any responsibility for such materials. 

6.1.6.     Should CUSTOMER contract security items (firewalls) that are intended to mitigate CUSTOMER risks when accessing
the Internet, it is clear that UOL DIVEO will not be responsible for any issues that CUSTOMER may have with respect to hackers, being also aware that invasions can occur within the company’s own environment, and UOL DIVEO does not employ any
type of security for this type of invasion. 
 6.1.6.1. The application of safety filters will always be performed from the external
environment to the internal environment (read external as Internet), the opposite direction not applying. Thus, if CUSTOMER is performing acts provided for in our Acceptable Use Policy, UOL DIVEO may apply punishments also provided for in the
contract 
 CLAUSE SEVEN - TERM AND TERMINATION 
 7.1.
    This Agreement shall enter into force on the date of its execution and shall remain valid for the term set forth in the Purchase Order, which term shall commence from the date of beginning of billing of services, and will be
automatically renewed for equal and successive periods unless the parties express their intention not to renew it by giving 30 days’ prior written notice. The beginning of the billing corresponds to the acceptance date, expressed or tacit, of
the activation term. 
 7.2.     This Agreement may be terminated by either party immediately, for cause, in the event of the following:

 (a)     if the other party breaches any clause or condition set forth herein and does not remedy such default within
30 (thirty) days from the date of receipt of written notice from the aggrieved party; 
 (b)     if the other party
decides to file for bankruptcy or judicial or extrajudicial recovery; or 
 (c)     force-majeure reason or Act of God,
as defined in the Civil Code. 
 7.2.1.     Irrespective of the deadline for correction of the default set forth in
clause 7.2 (a), termination may be immediate in the event of breach of the provisions of clauses 3.3.1 and 6.1.2 of this Agreement or in the event of violation of any provision or law of any regulatory agency or government agency 

7.3     If CUSTOMER requests total or partial termination, without cause, of this Agreement/Purchase Order, he/she must send 90 (ninety)-day prior written notice, without prejudice to the payment of all costs generated until the deadline of the Prior Notice. 

 CLAUSE EIGHT – ASSIGNMENT 

8.1.     The Parties may not assign and transfer, in whole or in part, this Agreement, or any rights arising herefrom, unless upon prior
written consent of the other Party, except in the event of a corporate restructuring of either Party, subject to the provisions set forth in the applicable corporate law, in which case the successor entity shall be required to subrogate with all
rights and obligations assumed in this Agreement. 
 8.2.     Without CUSTOMER ́s prior written consent, UOL DIVEO may assign and
transfer to its affiliated companies this Agreement or any rights, obligations or liabilities arising herefrom - including, but not limited to, data from/provided by CUSTOMER, necessary to the correct provision of services and confidential
information. 
 8.2.1. For the purposes of this Agreement, affiliated companies are considered to be any entity that directly or indirectly
controls, is controlled by or is under common control with UOL DIVEO. 
 CLAUSE NINE – CONFIDENTIALITY 

9.1.     The parties agree that all information provided by the other party for the performance of this Agreement will be considered as
confidential (“Confidential Information”) and will remain the sole and exclusive property of the party that disclosed them (Disclosing Party). 

9.2.     Neither party may disclose Confidential Information to anyone without written consent of the Disclosing Party, except for its
employees, contractors or suppliers and/or affiliates who need to receive this information for the faithful performance of this Agreement, the latter being required to agree to the terms of this Clause. 

9.3.     The obligations in this clause will survive for a period of 2 (two) years after the expiration or termination of this Agreement.

 9.4.     The provisions in this Clause do not apply to any Confidential Information that: (i) is already known to the Receiving
Party on the date it was disclosed by the Disclosing Party; (ii) is available to the public without breach by the Receiving Party of its obligations hereunder; (iii) is disclosed to the Receiving Party free from restrictions by a third
party who was legally permitted to make such disclosure; (iv) is independently developed by the Receiving Party; (v) has been disclosed due to a law requirement or court order. 

9.5.     UOL DIVEO may use CUSTOMER’s name and brand on promotional material and/or on the UOL DIVEO website (www.uoldiveo.com)
provided that the promotional material is approved in advance by CUSTOMER. 
 9.6     By mutual agreement between CUSTOMER and UOL
DIVEO, UOL DIVEO ́s “Virtual Seal”, as defined below, will be displayed on the bottom of the CUSTOMER ́s website, so that it is visible during navigation of the entire site. 

9.6.1     The Virtual Seal consists of material created by UOL DIVEO for dissemination to the general public of hosting the
CUSTOMER ́s website at the UOL DIVEO Data Center. 
 9.6.2     UOL DIVEO will make the Virtual Seal available to
CUSTOMER, and CUSTOMER shall send to UOL DIVEO, for approval prior to disclosure, the final layout of the website page with the inclusion of the Virtual Seal. 

9.6.3     In the event of termination of the Agreement, whatever the reason may be, or if UOL DIVEO shall so request, in
writing and for any reason, CUSTOMER shall delete the Virtual Seal from the website within 24 hours of the termination of the Agreement or the request. 

 9.6.4     Any change to the contents, size, format or features of the
Virtual Seal without express and prior authorization of UOL DIVEO is expressly forbidden. The Virtual Seal is and will remain the property of UOL DIVEO. 

CLAUSE TEN - RESPONSIBILITY 
 10.1.
    In the event of non-compliance with availability levels, as defined in Attachment I - Availability Level, due to proven fault of UOL DIVEO, which exceeds the minimum availability
period, CUSTOMER shall be entitled to a credit in the month following the month of interruption, by way of recovery. 
 10.2.    Neither
party shall be liable for the payment of indemnities relating to losses and damages, loss of profit and/or direct damages incurred pursuant to this agreement, in an amount exceeding the sum of twelve (12) monthly fees prior to the event giving
rise to the damage. 
 10.3.     The parties represent and warrant that no equipment used by them under the terms of this Agreement
violates any patent, copyright, trade secret or any other ownership right, including intellectual property, of the other party or of any third party, or interferes with the operation of UOL DIVEO ́s equipment or resources. 

10.4.     The parties represent and warrant that they are aware of, agree to and abide by all laws, rules and regulations that apply to
this Purchase Order, Agreement, and the activities to be performed by them hereunder, including, but not limited to those enacted by ANATEL and/or other agencies. 

10.5.     UOL DIVEO will be solely responsible for all labor, social security, tax and accident obligations arising from the employment
relationship between it and its employees, agents or any other professionals designated for the performance of this Agreement. 
 10.6.
    CUSTOMER declares to be aware of the internal policy UOL DIVEO that provides for: 
 (i)     that
demonstrations of cordiality are accepted between UOL DIVEO professionals and their clients, such as the exchange of gifts of a symbolic value at Christmas time, for example; 

(ii)     that, in case of intention to offer valuable gifts to UOL DIVEO professionals by clients, whether by way of goods
or services (including travel and courses), such intention must be previously communicated to the HR Department by e-mail to fverdicchio@uolinc.com, who will decide on the advisability of accepting (or not)
the offer to the professional. 
 10.7.     The Parties undertake by themselves and their directors, officers, employees and/or
attorneys in fact and at law to comply with Brazilian law and faithfully undertake not to perform any act, directly or indirectly, that may constitute corruption or harmful act against the national or foreign public administration, as provided for
in Article 5 of Federal Law No. 12,846/2013, such as offering promise and/or improper payments, gratuities, gifts, or any advantage directly or indirectly to public agents, State servants in any spheres, political parties and their officials,
as well as agents or officials of the foreign public administration. Failure by the Party to comply with any Anti-Corruption Laws will be considered a serious breach of the Agreement and will give the other Party the right to terminate it
immediately. 
 10.8     The Party shall not be liable for any actions and/or omissions of any kind, loss or damage, loss of profit
arising from or related to non-compliance with any anti-corruption laws attributable to the defaulting Party, including its officers, directors, employees and/or representatives. 

10.9     The defaulting Party shall indemnify and hold the other Party and/or its officers, directors, employees and/or representatives
harmless from any loss, claim, fine, cost or any expenses incurred by the Party arising out of any breach provided for in Clause 10.7. 

 10.10     Without prejudice to the applicable legal measures, the Parties acknowledge
and agree that they will provide pertinent data and information, when requested by the competent authorities, in the event of the commencement of any proceeding intended to investigate any violation of the anti-corruption laws applicable to this
Agreement. 
 CLAUSE 11 - GENERAL PROVISIONS 
 11.1.
    The parties acknowledge that the voidance or unenforceability of any of the contractual clauses will not affect the enforceability and effectiveness of the other clauses and of the agreement itself. 

11.2.     Waiver by either party of default in the conditions stipulated herein shall be mere forbearance and may not be claimed as
contractual novation or waiver of rights and may be exercised by the party that feels aggrieved at any time. 
 11.3.     This Agreement
may not be changed except by written amendment executed by the parties. 
 11.4.     In no event whatsoever shall the terms set forth
herein give either party the right or authority to represent the other before any third party. 
 11.5.     All notices required under
this Agreement will be (a) personally delivered, or (b) sent by registered mail to the parties at the addresses specified in the Purchase Order and/or the Technical Proposal attached hereto, or other addresses of which either party may
inform the other in writing. 
 11.6.     The parties shall not be liable for failure to comply with their obligations under this
Agreement as a result of Acts of God or force majeure events that temporarily or permanently prevent them from complying with any of these obligations, as provided for in Article 393 of the Brazilian Civil Code. The party wishing to be discharged
from its obligation as provided for in this Clause shall immediately inform the other, in writing, of the occurrence of the Act of God or force majeure event, also informing the estimated duration of such event. 

11.7     In case the availability of software licenses to the CUSTOMER for its own or for use of CUSTOMER ́s customers shall be
contracted, the following clauses shall apply: 
 11.7.1    CUSTOMER may not remove, modify or omit any notice of
copyrights, trademark or other notices of property rights that are contained or shown on the licensed products. 
 11.7.2
    CUSTOMER may not reverse engineering, decompile, or disassemble licensed products, except and to the extent that such activity is expressly permitted by applicable law. 

11.7.3     CUSTOMER disclaims, to the extent permitted by applicable law, all warranties offered by the licensing company,
its affiliates or suppliers for any damages, whether direct, indirect or consequential, arising from the availability of the software. 

11.7.4     UOL DIVEO provides support to CUSTOMER contracted software. 

11.7.5     Products licensed by UOL DIVEO from the licensing company are assigned, for use during the contracted period,
for the CUSTOMER’s restricted use. All intellectual property rights and title to the licensed products and their component elements are owned by the licensing company and its suppliers. Licensed products are protected by copyright laws and
international copyright treaties, as well as other international intellectual property laws and treaties. Possession, or access or use of the licensed products by CUSTOMER does not convey thereto any ownership of the licensed products or any
intellectual property rights. 
 11.7.6     UOL DIVEO may provide the licensing company with the necessary CUSTOMER
information, for obtaining and keeping the licenses. 

 11.7.7     CUSTOMER is aware that the licensed products are not
protected against failure. Products are not designed or created with a view to tolerate any situation in which failure of the product could lead to death or serious bodily injury, or severe physical or environmental damage (“High Risk
Use”). CUSTOMER is not authorized to use the products in High Risk situations or in conjunction with high risk situations. High Risk Use is strictly prohibited. For example, High Risk Use includes: vessels or other forms of mass human
transport, nuclear or chemical facilities, and Federal Food, Drug and Cosmetic Act Class III medical equipment. CUSTOMER agrees not to use, distribute or sublicense the use of products in high risk situation or in conjunction with high risk
situations. 
 11.7.8     CUSTOMER shall maintain a copy of the End User License Terms with any service equipment. 

11.7.9     CUSTOMER hereby acknowledges that the Microsoft product accompanying that of UOL CLOUD under this Agreement is
governed by the End User License Terms, a copy of which is available on the Microsoft website. 
 11.8     This Agreement, together with
the Purchase Order, its Attachments and the Technical Proposal, constitutes the entire agreement between the parties with respect to the contracted purpose and supersedes any prior or contemporaneous agreement, whether written or oral, the
individual declarations of will made by the parties differently from those agreed in these documents being deemed void. 
 11.9
    CUSTOMER declares that the attorneys-in-fact and/or legal representatives who sign the Technical Proposal and the Addenda are duly appointed in
conformity with the respective articles of incorporation, being empowered to undertake all the obligations contracted herein. 
 11.9.1
    CUSTOMER hereby grants full and general powers to the persons indicated in the Purchase Order and/or the Technical Proposal attached hereto, in order to, severally, include, exclude and/or amend the conditions of this
Agreement, provided that CUSTOMER ́s articles of incorporation allow the granting of these powers for such purpose. 
 11.9.2
    It is the CUSTOMER’s sole responsibility to inform UOL DIVEO of any changes made by the grantors and/or the powers granted herein. 

11.10     This Agreement shall be governed by Brazilian law. 

11.11.     This instrument supersedes the agreement registered on April 5, 2018 with the 8th Registry Office of Deeds and Documents and Legal Entities of São Paulo under no. 1.454.834. 

CLAUSE TWELVE - JURISDICTION 
 12.1. The parties elect the
court of the City of São Paulo/SP, to settle any dispute arising from this Agreement. 
 In witness whereof, the parties execute this Agreement in
two counterparts of equal content and form, together with the two witnesses named and identified in the respective Purchase Order and/or Technical Proposal attached hereto. 

 ATTACHMENT I 

AVAILABILITY LEVEL - UOL CLOUD 

1. Availability Level Agreement 

1.1     UOL DIVEO will maintain an annual availability of virtual computing resources for the creation and use of the Processing
Environment and the provision of Internet access, where applicable, OF at least 99.9% (SLA). UOL CLOUD availability is defined as the response of the UOL DIVEO managed operating system to the transactions of the CUSTOMER managed application over a
one year period. The annual availability of UOL CLOUD will be assessed monthly. Minimum monthly availability will vary depending on the number of days a month. 

1.1.1     In the event that UOL DIVEO does not maintain monthly availability of at least 99.9% in any month, the customer may request, in
the month during which UOL DIVEO has not reached its minimum commitment, a credit to be applied on the monthly rate for the affected availability level, as shown in the table below: 

 

					
	 Actual Monthly Availability

of UOL CLOUD
	  	Credit Percentage in the
Monthly Invoice	 
	 99.80% to 99.89%
	  	 	5% (R$ 1,000 max	) 
	 99.40% to 99.79%
	  	 	10% (R$ 2,000 max	) 
	 97.50% to 99.39%
	  	 	20% (R$3,000 max	) 
	 95.00% to 97.99%
	  	 	30% (R$ 6,000 max	) 
	 Less than 95%
	  	 	50% (R$ 10,000 max	) 

 1.2     UOL DIVEO shall not be liable to Customer for any delay or failure arising from: 

a) Interruptions scheduled by UOL DIVEO for preventive and/or corrective maintenance, provided that they are duly informed to CUSTOMER 48
(forty-eight) hours in advance; 
 b) Interruptions caused by improper operation by CUSTOMER or its agents; 

c) Act of God, force majeure, delays caused by Customer or any Third Party, and delays or failures caused by Customer Materials or any similar
destructive viruses or items affecting such materials. 
 1.3     SLA Credits will not be granted in the following cases: 

1.3.1     Scheduled Maintenance. Interruptions scheduled by UOL DIVEO for the purpose of preventive and/or corrective
maintenance of the items contracted hereunder. 
 Scheduled Maintenance means any maintenance of the UOL Diveo Internet Data Center where the
CUSTOMER Hosting is located, provided CUSTOMER is advised of such preventive maintenance within 48 (forty-eight) hours in advance, and such maintenance is carried out between 02:00 a.m. and 06:00 a.m., local time, or at any time as previously agreed
between UOL DIVEO and CUSTOMER. UOL DIVEO will notify CUSTOMER of the need for Scheduled Maintenance by phone, email or fax. 
 1.3.2
    Unavailability of contracted items due to Scheduled Maintenance, or any unavailability resulting from CUSTOMER circuits or infrastructure, CUSTOMER applications, applications incompatible with UOL DIVEO supplied hardware or
software, CUSTOMER acts or omissions, or any use thereof or UOL CLOUD user, authorized by CUSTOMER. 
 1.3.3     Stoppage
of a server or other equipment that is part of a contingency system with a cluster solution or load balancing, and does not imply interruption of items contracted by CUSTOMER. 

 1.4     Process for Requesting Credits: In the event that CUSTOMER notifies UOL DIVEO of
the unavailability of the contracted items and UOL DIVEO establishes that such unavailability has not occurred for causes beyond its control, this period will be accounted for in the total unavailability for the period. Credits relating to this
unavailability may only be used for deduction of the recurring monthly fee and may not be used to deduct any options or tariffs or specific fees that CUSTOMER has incurred. Customers with multiple servers and/or services may only receive credit for
items where the SLA has not been met. 
 1.5     CUSTOMER must apply for credit within a period of 30 (thirty) days from the end of the
month in which unavailability occurred, and for which credit would apply. 
 1.6     The credit amount will be applied within a maximum
of two charge cycles following the credit request approved by UOL DIVEO. 
 1.7     UOL DIVEO is the sole party authorized to evaluate
the merits of a credit request within the terms of that SLA. UOL DIVEO’s records will be the basis for calculating the unavailability of contracted items and the resulting credits. 

1.8     This SLA is the document used for analysis of reimbursement for unavailability. 

1.9     Because the reimbursement is on a monthly basis and the assessment of breach of the SLA breach is on an annual basis, the credit
values actually granted may be eventually higher than the values that would in fact be due by UOL DIVEO. Therefore, at the end of the contract UOL DIVEO may make the reconciliation of the values in order to determine possible refund of values. 

2.     UOL CLOUD 
 2.1
    Definitions: 
 CUSTOMER Materials: means (a) any Web domain name provided by CUSTOMER; (b) all Processing
Environment Content; (c) any other information or material provided by CUSTOMER to UOL DIVEO, including, but not limited to, all modifications, enhancements, work derived from such materials and executable software. CUSTOMER hereby represents
and warrants that it is the owner of or is authorized to use CUSTOMER Materials; it further represents and warrants that CUSTOMER Materials and the assignment of rights of use to UOL DIVEO for such Materials does not infringe any law or regulation,
including any Third-Party rights. 
 Processing Environment: means any set, delivered by CUSTOMER to UOL DIVEO, of computer software, data files and
related items, including any intellectual property and CUSTOMER Materials that may be contained in such programs and data files. 
 Processing
Environment Content: means software, information and services contained, displayed, linked, downloaded or accessed by or through a Processing Environment and links contained within such Processing Environment. 

2.2     CUSTOMER is solely responsible for the creation, provision, selection, accuracy, quality, reliability, transferability,
suitability for use, ownership, updating and maintenance of all content contained in UOL CLOUD.

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