Document:

2004 Omnibus Share Plan and form of agreement thereunder

 Exhibit 10.2 
 SERVICESOURCE INTERNATIONAL, LLC 
 2004 OMNIBUS SHARE PLAN

  
  

1.    Purpose. This 2004 Omnibus Share Plan (the “Plan”) of ServiceSource
International, LLC (the “Company”) is intended to provide incentives (a) to directors, officers, employees and consultants of the Company and Related Companies by providing them with opportunities to purchase shares in the Company
pursuant to options granted hereunder (“Options”); and (b) to directors, officers, employees and consultants of the Company and Related Companies by providing them with opportunities to make direct purchases or to receive grants of
restricted shares in the Company (“Restricted Shares”). For the purposes of the Plan, the term “Related Companies” means any entity controlling, controlled by or under common control with the Company. 

2.    Administration of the Plan. 

The Plan shall be administered by the Board of Directors of the Company (the “Board”). The Board may appoint a
Compensation Committee of two or more of its members to administer this Plan. All references in this Plan to the Committee shall mean the Board if there is no Committee so appointed. In the event the Company registers any class of any equity
security pursuant to Section 12 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), each member of the Committee shall be a “disinterested person” as defined in Rule 16b-3 under the Exchange Act and
each shall be an “outside director” within the meaning of Section 162(m) of the Internal Revenue Code of 1986 (the “Code”). 
 Subject to ratification of the grant of each Option or Restricted Shares by the Board (if so required by applicable state law), and subject to the terms of the Plan, the Committee shall have the authority
to (i) determine the employees of the Company and Related Companies to whom Options or Restricted Shares may be granted; (ii) determine the time or times at which Options or Restricted Shares may be granted; (iii) determine the option
price of shares subject to each Option and the purchase price of Restricted Shares, if any; (iv) determine the time or times when each Option shall become exercisable and the duration of the exercise period; (vi) determine whether
restrictions such as repurchase or forfeiture options are to be imposed on shares subject to Options and to Restricted Shares, and the nature of such restrictions, if any; (vii) establish, amend and waive the terms and conditions of individual
options and purchase authorizations granted hereunder, including, without limitation, terms and conditions relating to vesting, exercisability, forfeiture, acceleration and effect of termination of employment by the Company; and
(viii) interpret the Plan and prescribe and rescind rules and regulations relating to it. The interpretation and construction by the Committee of any provisions of the Plan or of any Option or authorization or agreement for Restricted Shares
granted under it shall be final unless otherwise determined by the Board. The Committee may from time to time adopt such rules and regulations for carrying out the Plan as it may deem best. 

  
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 No member of the Board or the Committee shall be liable for any action or
determination made in good faith with respect to the Plan or any Option or Restricted Shares granted under it. 

The Committee may select one of its members as its chairman, and shall hold meetings at such time and places as it may
determine. Acts by a majority of the Committee, or acts reduced to or approved in writing by a majority of the members of the Committee, shall be the valid acts of the Committee. From time to time the Board may increase the size of the Committee and
appoint additional members thereof, remove members (with or without cause) and appoint new members in substitution therefore, fill vacancies however caused or remove all members of the Committee and thereafter directly administer the Plan.

 3.    Eligible Recipients. Options and Restricted Shares may be granted to any
director (whether or not an employee), officer, employee or Consultant (as defined below) of the Company or any Related Company. The Committee may take into consideration an optionee’s individual circumstances in determining whether to grant an
Option or Restricted Shares and the terms and provisions thereof. Granting of any Option or Restricted Shares to any individual or entity shall neither entitle that individual or entity to, nor disqualify him from, participation in any other grant
of Options or Restricted Shares. For purposes of this Plan, “Consultant” shall mean any person, including an advisor, (i) engaged by the Company or any Related Company, to render consulting or advisory services and who is compensated
for such services. 
 4.    Shares. The shares subject to Options and Restricted
Shares shall be authorized but unissued Common Shares of the Company (the “Common Shares”), or Common Shares reacquired by the Company in any manner. The aggregate number of Common Shares which may be issued pursuant to the Plan is
8,000,000 subject to adjustment as provided in paragraph 11. Any such Common Shares may be issued as Options or Restricted Shares so long as the aggregate number of Common Shares so issued does not exceed such number, as adjusted. If any Option
granted under the Plan shall expire or terminate for any reason without having been exercised in full or shall cease for any reason to be exercisable in whole or in part, or if any Restricted Shares shall be reacquired by the Company by exercise of
its repurchase option or forfeited by the recipient, the shares subject to such expired or terminated Option and reacquired or forfeited Restricted Shares shall again be available for grants of Options or Restricted Shares under the Plan.

 5.    Grants under the Plan. Options or Restricted Shares may be granted under the
Plan at any time on or after May 24, 2004 and prior to May 24, 2014. The date of grant of an Option under the Plan will be the date specified by the Committee at the time it awards the Option; provided, however, that such date shall not be
prior to the date of award. 
 6.    Option Duration. Each Option shall expire on the
date specified by the Committee, but not more than ten years from the date of grant. 

7.    Exercise of Option. Each Option granted under the Plan shall be exercisable as follows:

  
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 (a)    The Option shall either be fully exercisable on
the date of grant or shall become exercisable thereafter in such installments or under such circumstances as the Committee may specify. 
 (b)    Once an installment becomes exercisable it shall remain exercisable until expiration or termination of the Option, unless otherwise specified by the Committee. 

(c)    Each Option or installment may be exercised at any time or from time to time, in whole or in
part, for up to the total number of shares with respect to which it is then exercisable. 

(d)    The Committee shall have the right to accelerate the date of exercise of any installment.

 (e)    Notwithstanding the foregoing, to the extent that the following restrictions on
vesting are required by Section 260.140.41(f) of Title 10 of the California Code of Regulations at the time of the grant of the Option, then Options granted to employees who are not an officer, director or Consultant shall provide for
vesting of the total number of shares of Common Stock at a rate of at least twenty percent (20%) per year over five (5) years from the date the Option was granted, subject to reasonable conditions such as continued employment. 

(f)    In the event that an optionholder’s continuous service terminates (other than upon the
optionholder’s death or disability, which is covered below), each Option may be exercised (to the extent that such Option was entitled to be exercised as of the date of termination) but only within such period of time ending on the earlier of
(i) the date three (3) months following the termination of the optionholder’s continuous service (or such longer or shorter period specified in the Option agreement, which period shall not be less than thirty (30) days unless
such termination is for cause), or (ii) the expiration of the term of the Option as set forth in the Option agreement. If, after termination, the optionholder does not exercise his or her Option within the time specified in the Option
agreement, the Option shall terminate. 
 8.    Death; Disability; Dissolution. If an
optionee ceases to be employed by the Company and all Related Companies by reason of his death, any Option of his may be exercised, to the extent of the number of shares with respect to which he could have exercised it on the date of his death, by
his estate, personal representative or beneficiary who has acquired the Option by will or by the laws of descent and distribution, at any time prior to the earlier of the Option’s specified expiration date or one year from the date of the
optionee’s death. 
 If an optionee ceases to be employed by the Company and all Related Companies by
reason of his disability, he shall have the right to exercise any Option held by him on the date of termination of employment, to the extent of the number of shares with respect to which he could have exercised it on that date, at any time prior to
the earlier of the Option’s specified expiration date or one year from the date of the termination of the optionee’s employment. 
 In the case of a partnership, corporation or other entity holding a Option, if such entity is dissolved, liquidated, becomes insolvent or enters into a merger or acquisition with respect to which such
optionee is not the surviving entity, such Option shall terminate immediately. 

  
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 9.    Assignability. No Option shall be
assignable or transferable by the optionee except by will or by the laws of descent and distribution (or, in the case of an Option, pursuant to a qualified domestic relations order), and during the lifetime of the Optionee, each Option shall be
exercisable only by him. 
 10.    Terms and Conditions of Options. Options shall be
evidenced by instruments (which need not be identical) in such forms as the Committee may from time to time approve. Such instruments shall conform to the terms and conditions set forth in the Plan and may contain such other provisions as the
Committee deems advisable that are not inconsistent with the Plan, including transfer, forfeiture, acceleration and repurchase restrictions applicable to Common Shares issuable upon exercise of Options. The Committee may from time to time confer
authority and responsibility on one or more of its own members and/or one or more officers of the Company to execute and deliver such instruments. The proper officers of the Company are authorized and directed to take any and all action necessary or
advisable from time to time to carry out the terms of such instruments. 

11.    Adjustments. Upon the happening of any of the following described events, an
optionee’s rights with respect to Options granted to him hereunder shall be adjusted as hereinafter provided: 
 (a)    In the event Common Shares shall be sub-divided or combined into a greater or smaller number of shares or if, upon a reorganization, recapitalization or the like of the Company,
the Common Shares shall be exchanged for other securities of the Company, each Optionee shall be entitled, subject to the conditions herein stated, to purchase such number of shares of common shares or amount of other securities of the Company as
were exchangeable for the number of Common Shares which such Optionee would have been entitled to purchase except for such action, and appropriate adjustments shall be made in the purchase price per share to reflect such subdivision, combination, or
exchange. 
 (b)    In the event the Company is merged into or consolidated with another
entity under circumstances where the Company is not the surviving entity or if the Company is liquidated or sells or otherwise disposes of all or substantially all of its assets to another entity while unexercised options remain outstanding under
the Plan, (i) subject to the provisions of clauses (iii), (iv) and (v) below, after the effective date of such merger, consolidation or sale, as the case may be, each holder of an outstanding option shall be entitled, upon
exercise of such option, to receive in lieu of Common Shares, shares of such shares or other securities as the holders of Common Shares received pursuant to the terms of the merger, consolidation or sale; or (ii) the Board may waive any
discretionary limitations imposed with respect to the exercise of the option so that all options from and after a date prior to the effective date of such merger, consolidation, liquidation or sale, as the case may be, specified by the Board, shall
be exercisable in full; or (iii) all outstanding options may be cancelled by the Board as of the effective date of any such merger, consolidation, liquidation or sale, provided that notice of such cancellation shall be given to each holder of
an option, and each such holder thereof shall have the right to exercise such option in full (without regard to any discretionary limitations imposed with respect to the option) during a 30-day period preceding the effective date of such merger,
consolidation, liquidation or sale; or (iv) all outstanding options may be cancelled by the Board as of the date of any such merger, consolidation, liquidation or sale, 

  
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provided that notice of such cancellation shall be given to each holder of an option and each such holder thereof shall have the right to exercise such option but only to the extent exercisable
in accordance with any discretionary limitations imposed with respect to the option prior to the effective date of such merger, consolidation, liquidation or sale; or (v) the Board may provide for the cancellation of all outstanding options and
for the payment to the holders thereof of some part or all of the amount by which the value thereof exceeds the payment, if any, which the holder would have been required to make to exercise such option. 

(c)    In the event the Company shall issue any of its shares as a share dividend upon or with
respect to the shares of the class which shall at the time be subject to option hereunder, each optionee upon exercising an Option shall be entitled to receive (for the purchase price paid upon such exercise) the shares as to which he is exercising
his Option and, in addition thereto (at no additional cost), such number of shares of the class or classes in which such share dividend or dividends were declared or paid, and such amount of cash in lieu of fractional shares, as he would have
received if he had been the holder of the shares as to which he is exercising his Option at all times between the date of grant of such Option and the date of its exercise. 

(d)    No adjustments shall be made for dividends paid in cash or in property other than securities
of the Company. 
 (e)    No fractional shares shall actually be issued under the Plan. Any
fractional shares which, but for this subparagraph, would have been issued to an optionee pursuant to an Option, shall be deemed to have been issued and immediately sold to the Company for their fair market value, and the optionee shall receive from
the Company cash in lieu of such fractional shares. 
 (f)    Upon the happening of any of
the foregoing events described in subparagraphs (a), (b) or (c) above, the class and aggregate number of shares set forth in paragraph 4 hereof which are subject to Options which previously have been or subsequently may be
granted under the Plan shall also be appropriately adjusted to reflect the events specified in such subparagraphs. The Committee shall determine the specific adjustments to be made under this paragraph 11, and subject to paragraph 2, its
determination shall be conclusive. 
 12.    Means of Exercising Options. An Option
(or any part or installment thereof) shall be exercised by giving written notice to the Company at its principal office address. Such notice shall identify the Option being exercised and specify the number of shares as to which such Option is being
exercised, accompanied by full payment of the purchase price therefore (i) in United States dollars in cash or by check, (ii) if specified in the applicable Option agreement as determined by the Committee, through delivery of Common Shares
having fair market value equal as of the date of the exercise to the cash exercise price of the Option, (iii) if specified in the applicable Option agreement as determined by the Committee, by delivery of the optionee’s personal recourse
note bearing interest payable not less than annually at no less than 100% of the lowest applicable Federal rate, as defined in Section 1274(d) of the Code, (iv) if specified in the applicable Option agreement as determined by the
Committee, by delivery to the Company of irrevocable instructions to a broker to (a) either sell the shares subject to the option or purchase authorization being exercised or hold such shares as collateral for a margin loan and
(b) promptly deliver to the Company the amount of the sale or loan proceeds required to pay the exercise price or purchase price, as the case may be, or (v) if 

  
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specified in the applicable Option agreement as determined by the Committee, by any combination of (i), (ii), (iii) and (iv) above. The holder of an Option shall not have the rights of
a shareholder with respect to the shares covered by his Option until the date of issuance of a shares certificate to him for such shares. Except as expressly provided above in paragraph 11 with respect to change in capitalization and shares
dividends, no adjustment shall be made for dividends or similar rights for which the record date is before the date such shares certificate is issued. 
 13.    Restricted Shares. Each grant of Restricted Shares under the Plan shall be evidenced by an instrument (a “Restricted Shares Agreement”) in such form as the
Committee shall prescribe from time to time in accordance with the Plan and shall comply with the following terms and conditions, and with such other terms and conditions as the Committee, in its discretion, shall establish: 

(a)    The Committee shall determine the number of Common Shares to be issued to an eligible person
pursuant to the grant of Restricted Shares, and the extent, if any, to which they shall be issued in exchange for cash, other consideration, or both. 
 (b)    Shares issued pursuant to a grant of Restricted Shares may not be sold, assigned, transferred, pledged or otherwise disposed of, except by will or the laws of descent and
distribution or as otherwise determined by the Committee in the Restricted Shares Agreement, for such period as the Committee shall determine, from the date on which the Restricted Shares is granted (the “Restricted Period”). The Company
will have the option to repurchase the Common Shares at such price as the Committee shall have fixed in the Restricted Shares Agreement, which option will be exercisable (i) if the Participant’s continuous employment or performance of
services for the Company and the Related Companies shall terminate prior to the expiration of the Restricted Period, (ii) if, on or prior to the expiration of the Restricted Period or the earlier lapse of such repurchase option, the Participant
has not paid to the Company an amount equal to any federal, state, local or foreign income or other taxes which the Company determines is required to be withheld in respect of such Restricted Shares or (iii) under such other circumstances as
determined by the Committee in its discretion. In addition, Restricted Shares shall be subject to such vesting and forfeiture provisions as are set forth in the Restricted Shares Agreement. Such repurchase option shall be exercisable on such terms
and such Restricted Shares shall be forfeited, in such manner and during such period as shall be determined by the Committee in the Restricted Shares Agreement. Each certificate for shares issued as Restricted Shares shall bear an appropriate legend
referring to the foregoing repurchase option and other restrictions; shall be deposited by the shareholder with the Company, together with a shares power endorsed in blank; or shall be evidenced in such other manner permitted by applicable law as
determined by the Committee in its discretion. Any attempt to dispose of any such shares in contravention of the foregoing repurchase option and other restrictions shall be null and void and without effect. If shares issued as Restricted Shares
shall be repurchased pursuant to the repurchase option described above, or shall be forfeited, the shareholder, or in the event of his death, his personal representative, shall forthwith deliver to the Secretary of the Company the certificates for
the shares, accompanied by such instrument of transfer, if any, as may reasonably be required by the Secretary of the Company. If the repurchase option described above is not exercised by the Company, such repurchase option and the restrictions
imposed pursuant to the first sentence of this subparagraph 13 (b) shall terminate and be of no further force and effect. 

  
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 (c)    If a person who has been in continuous employment
or performance of services for the Company or a Related Company since the date on which Restricted Shares were granted to him shall, while in such employment or performance of services, die, or terminate such employment or performance of services by
reason of disability or by reason of early, normal or deferred retirement under an approved retirement program of the Company or a Related Company (or such other plan or arrangement as may be approved by the Committee in its discretion, for this
purpose) and any of such events shall occur after the date on which the Restricted Shares was granted to him and prior to the end of the Restricted Period, the Committee may but is not obligated to determine to cancel the repurchase option (and any
and all other restrictions, including forfeiture) on any or all of the Restricted Shares; and the repurchase option shall become exercisable at such time as to the remaining shares, if any. 

14.    Term and Amendment of Plan. This Plan was adopted by the Board on May 17, 2004.
The Plan shall expire on May 17, 2014 (except as to Options and Restricted Shares outstanding on that date). The Board may terminate or amend the Plan in any respect at any time. Termination or any modification or amendment of the Plan shall
not, without consent of a participant, adversely affect his rights under any Option or Restricted Shares previously granted to him. 
 15.    Application of Funds. The proceeds received by the Company from the sale of shares pursuant to Options and Restricted Shares authorized under the Plan shall be used for
general company purposes. 
 16.    Governmental Regulation. The Company’s
obligation to sell and deliver shares of the Common Shares under this Plan is subject to the approval of any governmental authority required in connection with the authorization, issuance or sale of such shares. 

17.    Withholding Taxes; Delivery of Shares. The Company’s obligation to deliver shares
upon exercise of an Option or in connection with any other award hereunder, in whole or in part, shall be subject to the participant’s satisfaction of all applicable federal, state and local income and employment tax withholding and payment
obligations. In addition, in the event any award hereunder becomes taxable to a participant in other circumstances, the participant’s right to retain and benefit from the award shall be subject to the participant’s satisfaction of all
applicable federal, state and local income and employment tax withholding and payment obligations. If specified in the applicable award agreement, the participant may satisfy such obligations, in whole or in part, by electing to (1) have the
Company withhold Common Shares or (2) deliver to the Company already-owned Common Shares having a value equal to the amount required to be withheld; provided, however, that participants who are subject to the requirements of Section 16 of
the Exchange Act (“Section 16 Persons”) shall not have the benefit of the foregoing election but rather the Company shall, in all cases where tax withholding is required with respect to such participants, withhold Common Shares having
a value equal to such withholding obligations. The value of shares to be withheld or delivered shall be based on the fair market value of the shares on the date the amount of tax to be withheld is to be determined (the “Tax Date”). The
election by a participant who is not a Section 16 Person to have shares withheld for this purpose will be subject to the following restrictions: (1) the election must be made prior to the Tax Date, and (2) the election must be
irrevocable. 

  
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 18.    Governing Laws; Construction. The validity
and construction of the Plan and the instruments evidencing Options and Restricted Shares shall be governed by the laws of the State of Delaware. In construing this Plan, the singular shall include the plural and the masculine gender shall include
the feminine and neuter, unless the context otherwise requires. 
 19.    Exercise or
Purchase Price. The exercise price of each option granted under the Plan, and the purchase price of each restricted share issued under the Plan, shall be not less than 85% of the fair value of a share of common membership interests of the
Company except that the price shall be not less than 110% of the fair value of a share of common membership interests of the Company in the case of any person who owns securities possessing more than 10% of the total combined voting power of all
classes of securities of the Company or its parent or subsidiaries possessing voting power. 

20.    Information Obligation. To the extent required by Section 260.140.46 of
Title 10 of the California Code of Regulations, the Company shall deliver financial statements to Plan participants at least annually. 

  
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 OPTION AGREEMENT 

between 

SERVICESOURCE INTERNATIONAL, LLC 
 (the “Company”) 
 and 

[                      
  ] 
 (the “Employee”) 
 GRANT DATE:                          

WHEREAS, the Board of Directors of the Company has authorized the grant of this option effective as of the Grant Date set
forth above, subject to the terms and conditions of this Agreement and the ServiceSource International, LLC 2004 Omnibus Share Plan. 
 NOW, THEREFORE, in consideration of the premises: 

1.    Grant of Option. On the terms and conditions of this Agreement, the Company hereby
grants to the Employee, and the Employee hereby accepts, the right and option (hereinafter called the “Option”) to purchase all and any part of an aggregate of         
[                        ] of the Company’s Common Shares (the “Shares”), at
$         (                         Dollars and
         Cents) per share (the “Option Price”). This Option may be exercised by purchase of whole Shares only. Shares shall also mean any common shares substituted for Shares in connection with a
Change of Control transaction. 
 2.    Vesting and Exercisability. For purposes of
this Option, the Vesting Commencement Date is [                        ]. Provided the Employee remains an employee of the
Company, one of its subsidiaries or a member of its control group, on a continuous and uninterrupted basis commencing with the Vesting Commencement Date and through each respective vesting date specified below, the Option shall vest and be
exercisable as follows: 
 [Insert Vesting Schedule] 

For purposes of this Option, a month shall be considered a completed month of active full-time service if there is no interruption or
termination of the Employee’s active full-time service. Partial months of active full-time service shall not be aggregated. Paid time off or vacation or sick leave (other than a period during which the Employee is compensated under a Company or
State disability plan) shall not be considered an interruption of active full-time service. If the Employee commences an approved leave of absence that is unpaid or during which the Employee receives compensation under a Company or State disability
plan, the Employee’s employment will not be considered interrupted as long as the Employee returns to active full-time service after such leave expires, and the Employee may upon such return re-commence credit for active full-time service for
purposes of vesting under this Section 2. If the Employee does not return to 

 
active service after such leave expires the Employee will be deemed to have terminated continuous service for the Company on the 91st day after the commencement of such leave. 

3.    Expiration. The Option shall, to the extent not theretofore exercised, expire and become
void June 1, 2014. 
 4.    Exercise Following Voluntary Termination or Termination
Without Cause. Subject to Section 3 and Section 7, the Option shall expire 90 days following the voluntary termination by the Employee of the Employee’s employment with the Company or the termination of the Employee’s
employment by the Company without cause (as defined in Section 5). The Employee may within such 90 day period exercise this Option with respect to vested shares under the Option not theretofore purchased in the same manner and to the same
extent that the Employee could have exercised the Option at the date of the Employee’s termination of employment. Termination for cause is covered by Section 5 and termination by reason of death or disability is covered by Section 6.

 5.    Termination For Cause. Subject to Section 3, the Option shall expire on
the date of termination of the Employee’s employment if such termination is for cause. For purposes of this Agreement, “cause” shall mean the Employee’s willful or repeated failure to perform his duties to the Company,
dishonesty, disloyalty, gross misconduct, conviction of a felony, insubordination, aid of a competitor, material violation of company policy or breach of the provisions of Section 19 of this Agreement, as determined by the Plan Administrator in
its sole discretion. 
 6.    Exercise Following Death or Disability. Subject to
Section 3 and Section 7, if the Employee dies while he is employed by the Company, the executors or administrator, or the legatees or heirs of the Employee’s estate, shall have the right at any time or times during the period of 12
months following the Employee’s death to exercise the Option in whole or in part with respect to vested shares under the Option not purchased prior to the Employee’s death, in the same manner and to the same extent that the Employee could
have exercised the Option at the date of the Employee’s death. Subject to Section 3 and Section 7, if the employment of the Employee is terminated as the result of disability, as hereinafter defined, the Employee or his legal
representative shall have the right at any time or times during the period of 12 months following the Employee’s termination for disability to exercise the Option in whole or in part with respect to vested shares under the Option not purchased
prior to the Employee’s termination, in the same manner and to the same extent that the Employee could have exercised the Option at the date of the Employee’s termination. For the purposes of this Agreement, the term “disability”
means a physical or mental impairment which renders the Employee unable to perform the essential functions of his job with or without reasonable accommodation for 180 days in any one year period or for 90 consecutive days. 

7.    Manner of Exercise. The Option is exercisable by delivering to the office of the
Treasurer of the Company written notice of the number of Shares with respect to 

 
which the Option is being exercised accompanied by full payment of the Option Price for such Shares. In addition, a condition to the exercise of the Option is that the Employee become a party to
the Limited Liability Company Agreement of the Company as then in effect (the “LLC Agreement”). If there is any inconsistency between the provisions of this Agreement and the LLC Agreement, the provisions of the LLC Agreement shall govern.
The Shares issued on the exercise of this Option shall be Vested Common Shares within the meaning of the LLC Agreement. Upon the issuance of Shares to the Employee on the exercise of this Option, the Employee shall become a Member of the Company and
entitled to the benefits of and subject to the obligations of a Member and holder of Vested Common Shares set forth in the LLC Agreement. Notwithstanding anything to the contrary contained in this Agreement, the Option may be exercised, and the
Employee may become a Member of the Company, only as of March 31, June 30, September 30 or December 31 in any year, and any purported exercise of all or any portion of the Option on any other date shall be deemed to be
an exercise as of the March 31, June 30, September 30 or December 31 next following the attempted exercise date. 
 8.    Non-Transferable. The Option is not transferable by the Employee, except by will or by the laws of descent and distribution, and is exercisable during the lifetime of the
Employee only by the Employee. 
 9.    No Rights as a Member. The Employee shall
have no rights as a Member of the Company with respect to any Shares issuable on the exercise of this Option until the Employee exercises the Option, becomes a party to the LLC Agreement and becomes the holder of record of such Shares, and no
adjustment shall be made, except for adjustments made pursuant to Section 17, for dividends, distributions or other rights in respect of such Shares for which the record date is prior to the date on which the Employee becomes the holder of
record thereof. 
 10.    Termination Repurchase Option. 

(a)    All of the Common Shares acquired by the Employee upon the exercise of this Option, any
securities of the Company acquired (directly or upon conversion of securities convertible into securities of the Company or pursuant to the exercise of options, warrants or other rights) by the Employee, and any securities of the Company issued in
respect of such securities by reason of any and all dividends, splits, recapitalizations or similar corporate action shall be deemed Shares and subject to the repurchase right of the Company or its assignee or designee (“Termination Repurchase
Option”) set forth in this Section 10. 
 (b)    In the event that the Employee is
an officer, director, or manager and is terminated by the Company for cause or breaches the provisions of Section 19 of this Agreement, the Company or its assignee or designee shall have the right to repurchase from the Employee or his personal
representative, as the case may be, all or any portion of the Shares for an amount per Share equal to the Option Price, subject to adjustment for splits, dividends and recapitalizations occurring after the date of issuance. 

 (c)    Unless there is a breach of the provisions of
Section 19 of this Agreement (in which case subsection 10(b) above shall govern), in the event that the Employee is terminated by the Company without cause or voluntarily terminates his employment with the Company, or if his employment is
terminated as the result of death or disability, the Company or its assignee or designee shall have the right to repurchase from the Employee or his personal representative, as the case may be, all or any portion of the Shares for an amount per
Share equal to the Fair Market Value of a Share (as defined below). 
 (d)    If the Company
wishes its assignee or designee to purchase all or any part of the Shares pursuant to Section 10(b) or 10(c), the Company shall notify the Employee in writing prior to the closing of the sale of the Shares of the persons or entities other than
the Company to whom the Offered Shares are to be transferred. 
 (e)    For the purposes of
this Agreement, “Fair Market Value” shall mean the market price of a Share, as determined by the Board of Directors in good faith on such basis as it deems appropriate, as of the date of termination of the Employee’s employment.
Whenever possible, the determination of Fair Market Value by the Board of Directors shall be based on the prices reported in The Wall Street Journal. If the Shares are not publicly-traded, the Fair Market Value shall be established by the Board of
Directors and, where applicable, in accordance with the requirements of California Code of Regulations, Chapter 10, Section 260.140.41 and 260.140.42. Such determination shall be conclusive and binding on all persons. 

(f)    The Termination Repurchase Option shall be exercised by written notice signed by an officer of
the Company and delivered or mailed to the Employee or his legal representative, as the case may be, within 6 months after the date of the event giving rise to the Termination Repurchase Option, or in the case of the death or disability of the
Employee, within 18 months after such death or disability, at the Employee’s address on the records of the Company. Such notice shall fix a time, location and date for the closing of the transfer of the Termination Repurchase Option which shall
be not more than 30 days after the giving of such notice. The place for any closing shall be at the principal office of the Company unless some other location is agreed to by the Company or its assignee or designee and the Employee or his legal
representative. Upon payment, the Employee or his legal representative shall deliver to the Company or its assignee or designee the certificate or certificates, if any, representing the Shares being repurchased, endorsed for transfer or accompanied
by duly executed share assignment powers in favor of the Company or its assignee or designee. Notwithstanding the foregoing, in the event at the time of termination of employment the Employee is not an officer, director, manager or consultant of the
Company, the Termination Repurchase Option shall be exercised by written notice and deliver of cash or cancellation of purchase money indebtedness for the Shares within 90 days of Employee’s termination of employment for any reason, or in the
case of Shares issued on exercise after termination, within 90 days of Employee’s exercise of the Option. 

(g)    The Termination Repurchase Option shall terminate on the first to occur of a sale of all or
substantially all of the assets of the Company; the sale or all or 

 
substantially all of the equity interests of the Company; a merger, consolidation or similar transaction involving the Company following which the persons entitled to elect a majority of the
members of the Board of Directors of the Company are unable to do so following the transaction; and the closing of a firm commitment underwritten public offering of the Company’s Common Shares. 

11.    Share Splits and Dividends. If, from time to time during the term of the Repurchase
Option there are distributions of any nature on the Company’s Common Shares other than cash distributions, including any share dividends or distributions of property, or share splits or other change in the character or amount of any of the
outstanding securities of the Company; any and all new, substituted or additional securities or other property to which the Employee is entitled by reason of the Employee’s ownership of Shares shall be immediately subject to the Repurchase
Option with the same force and effect as the Employee’s other Shares subject to Section 10. While the total Option Price shall remain the same after each such event, the Option Price per Share upon exercise of the Repurchase Option shall
be appropriately adjusted. 
 12.    Market Stand-Off. In connection with the initial
public offering by the Company of its equity securities pursuant to an effective registration filed under the Securities Act of 1933, the Employee will not, without the prior written consent of the Company’s managing underwriter, (i) lend,
offer, pledge, sell, contract to sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant to purchase or otherwise transfer or dispose of, directly or indirectly, any Shares, or
(ii) enter into any swap or other arrangement that transfers to another, in whole or in part, any of the economic consequences of the Shares, whether any such transaction described in (i) or (ii) above is to be settled by delivery of
Shares or other securities, in cash or otherwise. Such restrictions shall not apply to any Shares registered in the initial public offering. Such restriction shall be in effect for such period of time following the date of the final prospectus for
the initial public offering as shall be requested by the managing underwriter in such offering, but not to exceed 180 days. In order to enforce the restrictions set forth in this Section 12, the Company may impose stop-transfer instructions
until the end of the market stand-off period. The Company’s underwriters shall be the beneficiaries of the agreement set forth in this Section 12. 

 13.    Legends. All certificates representing any
Shares shall have endorsed thereon the following legends: 
 (a)    THE
SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933 (THE “ACT”) OR THE SECURITIES LAWS OF ANY STATE, AND HAVE BEEN ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN CONNECTION WITH, THE SALE
OR DISTRIBUTION THEREOF. SUCH SHARES MAY NOT BE OFFERED FOR SALE, SOLD, DELIVERED AFTER SALE, TRANSFERRED, PLEDGED OR HYPOTHECATED IN THE ABSENCE OF EFFECTIVE REGISTRATION STATEMENTS COVERING SUCH SHARES UNDER THE ACT AND ANY APPLICABLE STATE
SECURITIES LAWS, OR AN OPINION OF COUNSEL SATISFACTORY TO THE COMPANY THAT SUCH REGISTRATION IS NOT REQUIRED. 
 (b)    THE SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO REPURCHASE RIGHTS IN FAVOR OF THE COMPANY AND RESTRICTIONS ON TRANSFER CONTAINED IN AN OPTION AGREEMENT BY AND BETWEEN
THE COMPANY AND THE HOLDER AND THE COMPANY’S LIMITED LIABILITY COMPANY AGREEMENT, AND ARE TRANSFERABLE ONLY UPON COMPLIANCE WITH THE PROVISIONS OF SUCH AGREEMENTS. COPIES OF SUCH AGREEMENTS ARE ON FILE IN THE OFFICE OF THE COMPANY AND, IF
APPLICABLE, WILL BE PROVIDED TO THE HOLDER HEREOF FREE OF CHARGE UPON WRITTEN REQUEST. 

(c)    Any legend required to be placed thereon by appropriate Blue Sky officials.

 14.    Compliance with Securities Laws. The Company shall have no obligation to
issue the Shares subject to this Agreement unless such issuance is in compliance with all applicable federal and state securities laws, including the Securities Act of 1933, the Securities Exchange Act of 1934, and applicable state securities laws.

 (a)    The following notice is applicable to all Shares issued to
Employees located in California: 
 THE SALE OF THE SECURITIES WHICH ARE THE SUBJECT OF THIS AGREEMENT HAS NOT
BEEN QUALIFIED WITH THE COMMISSIONER OF CORPORATIONS OF THE STATE OF CALIFORNIA AND THE ISSUANCE OF THE SECURITIES OR THE PAYMENT OR RECEIPT OF ANY PART OF THE CONSIDERATION THEREFOR PRIOR TO THE QUALIFICATION IS UNLAWFUL, UNLESS THE SALE OF
SECURITIES IS EXEMPT FROM QUALIFICATION BY SECTION 25100, 25102 OR 25105 OF THE CALIFORNIA CORPORATIONS CODE. THE RIGHTS OF ALL PARTIES TO THIS AGREEMENT ARE EXPRESSLY CONDITIONED 

 
UPON THE QUALIFICATION BEING OBTAINED, UNLESS THE SALE IS SO EXEMPT. 
 (b)    Representations of Employee. The Employee acknowledges that the Employee is aware that the Shares to be issued to the Employee by the Company upon the exercise of the
Option will not have been registered under the Securities Act of 1933, as amended. In this connection, the Employee understands that in exercising the Option, the Employee will be warranting and representing to the Company that the Employee is
acquiring such Shares for investment and not with a view to or for sale in connection with any distribution of said Shares or with any present intention of distributing or selling said Shares and the Employee does not presently have reason to
anticipate any change in circumstances or any particular occasion or event which would cause the Employee to sell said Shares. 
 15.    Company’s Rights. 

(a)    The Company shall not be required (i) to transfer on its books any Shares which shall
have been sold or transferred in violation of any of the provisions set forth in this Agreement or the LLC Agreement or (ii) to treat as owner of such Shares or to accord the right to vote as such owner or to pay dividends to any transferee to
whom such Shares shall have been so transferred. 
 (b)    In the event the Employee fails
to deliver its certificates representing Shares required to be transferred to the Company or its assignee or designee pursuant to the terms of this Agreement, the Company may (i) elect to establish a segregated account in which the purchase
price for such Shares shall be placed, such account to be turned over to the Employee upon delivery of the certificates representing such Shares together with appropriate instruments of transfer, and (ii) immediately thereafter take such action
as may be required to transfer record title of such Shares to itself or its assignee or designee. The Employee hereby grants the Company a power of attorney for effecting any transfer in accordance with the previous sentence, such power of attorney
to be deemed coupled with an interest and irrevocable. The Company hereby agrees to recognize any such transfer and to treat the transferee as the owner of such Shares in all respects as if delivery of the certificates representing such Shares had
been made as required by this Agreement. 
 (c)    The Employee acknowledges and agrees that
a violation by him of any of the provisions of this Agreement will cause irreparable damage to the Company and that the Company will have no adequate remedy at law for such violation. Accordingly, the Employee agrees that the Company shall be
entitled as a matter of right to an injunction, specific performance, or other appropriate equitable relief from any court of competent jurisdiction, restraining any further violation of such provision or affirmatively compelling the Employee to
carry out his obligations hereunder. Such right to equitable relief shall be cumulative and in addition to whatever remedies the Company may have at law or in equity. 

 16.    Rights of Employee As Member. Subject to
the provisions of Section 16 above, the Employee shall, after exercise of the Option and while the Repurchase Option shall remain in effect, exercise all rights and privileges of a Member of the Company with respect to the Shares then owned by
him. 
 17.    Certain Adjustments. In the event there is any change in the Common
Shares of the Company through the declaration of share dividends or through any recapitalization resulting in share splits or combinations or exchanges of shares or otherwise, the number of Shares subject to the Option and the Repurchase Option and
the Option Price, shall be appropriately adjusted by the Company, and in such case, in the discretion of the Company, fractional parts of Shares may be disregarded. 

18.    No Guaranty of Employment. Nothing contained in this Agreement shall be construed or
deemed by any person under any circumstances to bind the Company or any of its affiliates to continue the employment of the Employee for any exercise period described herein or the term of the Option, nor shall this Agreement be construed to create
any duty of the Company or any of its affiliates or any of its other Members to the Employee, or any duty of the Employee of the Company or any of its other Members, comparable to the duties which partners or joint venturers may owe each other.
However, during the period of the Employee’s employment, the Employee shall render diligently and faithfully the services which are assigned to the Employee from time to time and shall at no time take any action which directly or indirectly
would be inconsistent with the best interests of the Company or any of its affiliates. 

19.    Noncompetition and Nonsolicitation. The Employee agrees and acknowledges that the
Option is being granted in partial consideration for the noncompetition and nonsolicitation provisions set forth in this Section 19, and in reliance on the performance by the Employee of the obligations hereinafter set forth. The Employee
further acknowledges and agrees that a breach by the Employee of the provisions set forth in this Section 19 may result in the Employee’s termination for cause, forfeiture of the Option and/or the right of the Company to repurchase the
Shares at cost: 
 (a)    During the period which commences on the date of
this Agreement (the “Effective Date”) and which shall continue through and until the termination date of the Employee’s employment with the Company for any reason (the “Initial Restricted Period”), the Employee agrees that
he shall not directly or indirectly own, manage, operate, control or otherwise engage or participate in, or be connected as an owner, partner, principal, creditor, guarantor, officer, advisor, member of the Board of Directors or Board of Managers,
employee of or consultant in any entity or to any individual engaging in or developing a business to engage in the Business Activity in any Restricted Territory (as such terms are defined in subsection 19(c)) below, (the “Restricted Competitive
Activities”). The Employee further agrees that during the period commencing on the termination date of the Employee’s employment with the Company for any reason and until the later of one year thereafter or 5 years after the Effective Date
(the “Extended Restricted Period”), the Employee shall not use Company confidential 

 
information that would constitute trade secrets to engage in the Restricted Competitive Activities. 

(b)    Notwithstanding the foregoing subsection 19(a) and the restrictions set forth
therein, the Employee may (i) own securities in any publicly held entity that is covered by the restrictions set forth in subsection 19(a), but only to the extent that the Employee does not own, of record or beneficially, more than 2% of the
outstanding beneficial ownership of such entity and (2) be or become employed to provide sales and marketing services to his employer’s Installed Base of Users (as such term is defined in subsection 19(c) below) if the employer is a
manufacturer or direct provider of services of the type provided by the Company’s current customers and by the Company’s prospective customers but not for an employer that is a distributor or sales channel for companies that manufacture or
provide services to one of the industries set forth in subsection 19(c) below. For example, the Employee may become employed by one of the Company’s current customers (e.g., Lucent), in an inside-sales division that sells Lucent service
contracts to end-users who own Lucent equipment and the Employee may also be or become employed by a distributor or sales channel partner of Lucent equipment (e.g., Ingram Micro), but not in a role in the inside-sales division that sells service
contracts to customers who have previously purchased equipment from Ingram Micro. The Company shall have the right at any time, to waive compliance by the Employee with all or any of the limitations and restrictions set forth in this Section 19
either in its entirety or in any particular instance. 
 (c)    For purposes
of this Section 19: 
 (i)    “Business Activity” shall mean
the provision of (1) outsourced sales and/or marketing services for a client, which are provided substantially exclusively to such client’s Installed Base of Users and (2) consulting services for a client with respect to sales and
marketing aimed at such client’s Installed Base of Users, where such clients are companies that compete in the industries in which the Company’s current customers and the Company’s prospective customers are engaged, including, without
limitation, manufacturing and sales and distribution companies in the following industries: 

(A)    Information technology hardware (such as laptops, desktops, work stations,
servers, mainframes, networking equipment, storage equipment, point of sale equipment, ATMs, handheld devices, electronic appliances, printing/imaging devices and other peripheral devices); 

(B)    Computer software; 

 (C)    Telecommunications equipment
(both wireless and wireline); 
 (D)    Medical equipment and devices;

 (E)    Test and measurement equipment; 

(F)    Recording systems; and 

(G)    Data security and data management services. 

(ii)    “Restricted Territory” shall mean North America, South America,
Central America (including the Caribbean) and the countries comprising the European Economic Union. 
 (iii)    “Installed Base of Users” with respect to a company, shall mean all of the existing customers of such company who have purchased goods or services from such company
in the past. 
 (d)    The Employee agrees that during the Initial
Restricted Period, he will not, as an individual, partner, independent contractor, employee, shareholder, director, member, consultant or in association with any other person, business or enterprise, except on behalf of the Company of its
affiliates, directly or indirectly: 
 (i)    attempt in any manner to
solicit, entice or induce any Company Customer (as defined below) to become a customer of his or any other person, firm, corporation or other business with respect to products or services which compete with the Business Activity in any Restricted
Territory, and the Employee shall not approach any such person, firm, corporation or business for such purpose; or 
 (ii)    solicit, persuade or attempt to solicit or persuade any person who is an employee of the Company as of the Effective Date or who becomes an employee of the Company or its
affiliates during the Restricted Period to leave such employment or to become employed as an employee or retained as a consultant by anyone other than the Company or its affiliates, 

(the Restricted Solicitation Activities”). 

In addition, the Employee further agrees that during the Extended Restricted Period, the Employee shall not use Company
confidential information that would constitute trade secrets to engage in the Restricted Solicitation Activities. 
 (e)    As used in this Agreement, a “Company Customer” shall mean: 

 (i)    anyone who is a customer of the
Company on the Effective Date or anyone who was a customer of the Company during the 12-month period immediately prior to the Effective Date; or 

(ii)    any prospective customer of the Company. 

20.    Interpretation. By acceptance of this Option the Employee agrees that the Employee is
subject in all respects to the foregoing terms and conditions. This Agreement shall be binding on and inure to the benefit of the executor, administrator, legatees, heirs, legal representatives and assigns of the Employee and the successors and
permitted assigns of the Company. In the event of any ambiguity concerning the interpretation of this Agreement, such ambiguity shall be resolved by the Board of Directors of the Company. 

21.    Omnibus Share Plan. This Option is granted pursuant to and is subject to the provisions
of the ServiceSource International, LLC 2004 Omnibus Share Plan, a copy of which has been furnished to the Employee. 
 22.    Gender. Any references in this Agreement to “he”, “him”, or “his” shall also mean, where appropriate “she”, “her” or
“hers”. 
 IN WITNESS WHEREOF the Company and the Employee have caused this instrument to be executed
effective as of the Grant Date set forth above. 
  
  

			
	 SERVICESOURCE INTERNATIONAL, LLC

		
	 By:
	 	  

		 	 Name:

		 	 Title:

		
		 	 EMPLOYEE

		
		 	  

		 	 [EMPLOYEE NAME]

 OPTION AGREEMENT 

between 

SERVICESOURCE INTERNATIONAL, LLC 
 (the “Company”) 
 and 

[                      
  ] 
 (the “Employee”) 
 GRANT DATE: [                        ] 

WHEREAS, the Board of Directors of the Company has authorized the grant of this option subject to the terms and
conditions of this Agreement and the ServiceSource International, LLC 2004 Omnibus Share Plan. 
 NOW,
THEREFORE, in consideration of the premises: 
 1.    Grant of Option. On the terms
and conditions of this Agreement, the Company hereby grants to the Employee, and the Employee hereby accepts, the right and option (hereinafter called the “Option”) to purchase all and any part of an aggregate of
                         (        ) of the Company’s Common Shares (the
“Shares”), at a price of $[    ] (        ) per share (the “Option Price”). This Option may be exercised by purchase of whole Shares only. Shares shall also mean any
common shares substituted for Shares in connection with a Change of Control transaction. 

2.    Exercisability. The Option shall be exercisable as to 100% of the total Shares
purchasable immediately upon grant. However, the Company retains the right to repurchase some or all the Shares acquired through exercise of the Option at the Option Price, subject to the following provisions (the “Vesting Repurchase
Option”). 
 (a)    From the date hereof until [first vesting date],
the Vesting Repurchase Option will apply to 100% of the total Shares purchasable hereunder; 

[Insert Vesting Schedule] 

(d)    The term “Service” means the Employee’s service with the
Company, whether in the capacity of an employee, director or consultant. The Employee’s Service shall not be deemed to have terminated merely because of a change in the capacity in which the Employee renders service to the Company or a change
in the Company, provided that there is no interruption or termination of the Employee’s Service. The Employee’s Service with the Company also shall not be deemed to have terminated if the Employee takes any military leave, sick leave, or
other bona fide leave of absence approved by the Company provided the Employee returns to active service after such leave expires. An Employee who takes such an approved leave and who does not return to active service after such leave expires will
be deemed to have terminated Service with 

  
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the Company on the 91st day after the commencement of such leave. Partial months of active full-time service shall not be aggregated. Paid time off or vacation or sick leave (other than a period during which the Employee is
compensated under a Company or State disability plan) shall not be considered interruption of full-time active service. Unpaid time off or a period during which the Employee is compensated under a Company or State disability plan shall not be
considered full-time active service. 
 3.    Change of Control. Notwithstanding the
provisions of Section 2, the Vesting Repurchase Option shall expire in its entirety if there is: 
  

	 	 •
	 	 a sale of all or substantially all of the assets of the Company; 

 

	 	 •
	 	 a sale of all or substantially all of the equity interests of the Company; or 

 

	 	 •
	 	 a merger, consolidation or similar transaction involving the Company following which the persons entitled to elect a majority of the members of the
Board of Directors of the Company immediately before the transaction are not entitled to elect a majority of the members of the Board of Directors of the Company or the surviving entity following the transaction (collectively, a “Change of
Control”) 

 AND if (a) the Employee has maintained continuous Service with the Company from the
date hereof through the date of the Change of Control AND (b) within 12 months following the date of the Change of Control, either (i) the Employee’s employment with the Company or its successor is terminated by the Company or its
successor without cause (as defined in Section 6) or (ii) the Employee resigns the Employee’s employment with the Company on account of a “Good Reason Event” on giving at least 30 days prior written notice to the Company
objecting to the Good Reason Event and with such resignation effective within 60 days following the Good Reason Event. A “Good Reason Event” shall consist of the material diminution in the Employee’s job responsibilities without the
Employee’s written consent or the relocation of the Employee’s principal place of employment beyond a radius of 30 miles from its location immediately preceding the Change of Control without the Employee’s written consent, provided
that following written notice to the Company of the Employee’s objection to the change in job responsibilities or relocation, the Company has failed within 30 days to restore the Employee substantially to his prior job responsibilities or prior
principal place of employment, as applicable. A change in the Employee’s title or reporting structure in connection with the merger or consolidation of the Company’s business into another Company’s business shall not be considered a
material diminution in the Employee’s job responsibilities if after such change the Employee continues to have the same responsibilities with respect to the Company’s business as prior to such change. 

4.    Expiration. The Option shall, to the extent not theretofore exercised, expire and become
void June 1, 2014. 
 5.    Exercise Following Voluntary Termination or Termination
Without Cause. Subject to Section 4, the Option shall expire 90 days following the voluntary termination by the Employee of the Employee’s employment or other Service relationship with the Company or the termination of the
Employee’s employment or other Service relationship by the Company 

  
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without cause (as defined in Section 6). The Employee may within such 90-day period exercise this Option with respect to shares under the Option not theretofore purchased and not subject to
the Vesting Repurchase Option as of the date of such termination in the same manner and to the same extent that the Employee could have exercised the Option at the date of the Employee’s termination of employment. Termination for cause is
covered by Section 6 and termination by reason of death or disability is covered by Section 7. 

6.    Termination For Cause. Subject to Section 4, the Option shall expire on the date of
termination of the Employee’s employment if such termination is for cause. For purposes of this Agreement, “cause” shall mean the Employee’s willful or repeated failure to perform his duties to the Company, dishonesty,
disloyalty, gross misconduct, conviction of a felony, insubordination, aid of a competitor, material violation of company policy or breach of the provisions of Section 20 of this Agreement, as determined by the Plan Administrator in its sole
discretion. 
 7.    Exercise Following Death or Disability. Subject to
Section 4 and Section 8, if the Employee dies while the Employee is employed by the Company, the executors or administrator, or the legatees or heirs of the Employee’s estate shall have the right at any time or times during the period
of 12 months following the Employee’s death to exercise the Option in whole or in part with respect to shares under the Option not purchased prior to the Employee’s death and not subject to the Vesting Repurchase Option as of the date of
the Employee’s death, in the same manner and to the same extent that the Employee could have exercised the Option at the date of the Employee’s death. Subject to Section 4 and Section 8, if the employment of the Employee is
terminated as the result of disability, as hereinafter defined, the Employee or his legal representative shall have the right at any time or times during the period of 12 months following the Employee’s termination for disability to exercise
the Option in whole or in part with respect to shares under the Option not purchased prior to the Employee’s termination and not subject to the Vesting Repurchase Option as of the date of the Employee’s employment termination, in the same
manner and to the same extent that the Employee could have exercised the Option at the date of the Employee’s employment termination. For the purposes of this Agreement, the term “disability” means a physical or mental impairment
which renders the Employee unable to perform the essential functions of his job with or without reasonable accommodation for 180 days in any one year period or for 90 consecutive days. 

  
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 8.    Manner of Exercise. The Option is
exercisable by delivering to the office of the Treasurer of the Company written notice of the number of Shares with respect to which the Option is being exercised accompanied by full payment of the Option Price for such Shares. In addition, a
condition to the exercise of the Option is that the Employee become a party to the Limited Liability Company Agreement of the Company as then in effect (the “LLC Agreement”). If there is any inconsistency between the provisions of this
Agreement and the LLC Agreement, the provisions of the LLC Agreement shall govern. The Shares issued on the exercise of this Option shall be Vested Common Shares within the meaning of the LLC Agreement. Upon the issuance of Shares to the Employee on
the exercise of this Option, the Employee shall become a Member of the Company and entitled to the benefits of and subject to the obligations of a Member and holder of Vested Common Shares set forth in the LLC Agreement. If the Employee is an
officer of the Company, he acknowledges that his Shares will be subject to the right of first refusal set forth in Section 12.04 of the LLC Agreement. Notwithstanding anything to the contrary contained in this Agreement, the Option may be
exercised, and the Employee may become a Member of the Company, only as of March 31, June 30, September 30 or December 31 in any year, and any purported exercise of all or any portion of the Option on any other date shall be
deemed to be an exercise as of the March 31, June 30, September 30 or December 31 next following the attempted exercise date. 
 9.    Non-Transferable. The Option is not transferable by the Employee, except by will or by the laws of descent and distribution, and is exercisable during the lifetime of the
Employee only by the Employee. 
 10.    No Rights as a Member. The Employee shall
have no rights as a Member of the Company with respect to any Shares issuable on the exercise of this Option until the Employee exercises the Option, becomes a party to the LLC Agreement and becomes the holder of record of such Shares, and no
adjustment shall be made, except for adjustments made pursuant to Section 18, for dividends, distributions or other rights in respect of such Shares for which the record date is prior to the date on which the Employee becomes the holder of
record thereof. 
 11.    Termination Repurchase Option. 

(a)    All of the Common Shares acquired by the Employee upon the exercise of this Option, any
securities of the Company acquired (directly or upon conversion of securities convertible into securities of the Company or pursuant to the exercise of options, warrants or other rights) by the Employee, and any securities of the Company issued in
respect of such securities by reason of any and all dividends, splits, recapitalizations or similar corporate action shall be deemed Shares and subject to the repurchase right of the Company or its assignee or designee “Termination Repurchase
Option” set forth in this Section 11. 
 (b)    In the event that the
Employee’s Service terminated by the Company for cause, or breaches the provisions of Section 20 of this Agreement, the Company or its assignee or designee shall have the right to repurchase from the Employee or his personal
representative, as the case may be, all or any portion of the Shares for an amount per Share equal to the Option Price, subject to adjustment for splits, dividends and recapitalizations occurring after the date of issuance. 

  
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 (c)    Unless there is a breach of the provisions of
Section 20 of this Agreement, in the event that the Employee’s Service is terminated by the Company without cause or Employee voluntarily terminates his Service with the Company, or if his Service is terminated as the result of death or
disability, the Company or its assignee or designee shall have the right to repurchase from the Employee or his personal representative, as the case may be, all or any portion of the Shares for an amount per Share equal to the Option Price with
respect to Shares subject to the Vesting Repurchase Option as of the date of Employee’s termination of employment and for an amount per Share equal to the Fair Market Value (as defined below) with respect to Shares not subject to the Vesting
Repurchase Option as of the date of Employee’s termination of employment. In the event the Employee has breached Section 20 of this Agreement, the Company may exercise this Termination Repurchase Right as to all or any portion of the
Shares for an amount per Share equal to the Option Price regardless of whether they were subject to the Vesting Repurchase Option as of the Employee’s termination of employment. 

(d)    If the Company wishes its assignee or designee to purchase all or any part of the Shares
pursuant to Section 11(b) or 11(c), the Company shall notify the Employee in writing prior to the closing of the sale of the Shares of the persons or entities other than the Company to whom the Offered Shares are to be transferred. 

(e)    For the purposes of this Agreement, “Fair Market Value” shall mean the market price
of a Share, as determined by the Board of Directors in good faith on such basis as it deems appropriate, as of the date of termination of the Employee’s employment. Whenever possible, the determination of Fair Market Value by the Board of
Directors shall be based on the prices reported in The Wall Street Journal. If the Shares are not publicly-traded, the Fair Market Value shall be established by the Board of Directors and, where applicable, in accordance with the requirements of
California Code of Regulations, Chapter 10, Section 260.140.41 and 260.140.42. Such determination shall be conclusive and binding on all persons. 
 (f)    The Termination Repurchase Option shall be exercised by written notice signed by an officer of the Company and delivered or mailed to the Employee or his legal representative,
as the case may be, within 6 months after the date of the event giving rise to the Termination Repurchase Option, or in the case of the death or disability of the Employee, within 18 months after such death or disability, at the Employee’s
address on the records of the Company. Such notice shall fix a time, location and date for the closing of the transfer of the Termination Repurchase Option which shall be not more than 30 days after the giving of such notice. The place for any
closing shall be at the principal office of the Company unless some other location is agreed to by the Company or its assignee or designee and the Employee or his legal representative. Upon payment, the Employee or his legal representative shall
deliver to the Company or its assignee or designee the certificate or certificates, if any, representing the Shares being repurchased, endorsed for transfer or accompanied by duly executed share assignment powers in favor of the Company or its
assignee or designee. In the event at the time of termination of employment the Employee is not an officer, director, manager or consultant of the Company, the Termination Repurchase Option shall be exercised by written notice and delivery of cash
or cancellation of purchase money indebtedness for the Shares within 90 days of the Employee’s termination of employment for any reason, or in the case of Shares issued on exercise after termination, within 90 days of Employee’s exercise
of the Option. 

  
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 (g)    The Termination Repurchase Option shall terminate
on the first to occur of a Change of Control and the closing of a firm commitment underwritten public offering of the Company’s Common Shares. 
 12.    Share Splits and Dividends. If, from time to time during the term of the Repurchase Option there are distributions of any nature on the Company’s Common Shares other
than cash distributions, including any share dividends or distributions of property, or share splits or other change in the character or amount of any of the outstanding securities of the Company; any and all new, substituted or additional
securities or other property to which the Employee is entitled by reason of the Employee’s ownership of Shares shall be immediately subject to the Repurchase Option with the same force and effect as the Employee’s other Shares subject to
Section 11. While the total Option Price shall remain the same after each such event, the Option Price per Share upon exercise of the Repurchase Option shall be appropriately adjusted. 

13.    Market Stand-Off. In connection with the initial public offering by the Company of its
equity securities pursuant to an effective registration filed under the Securities Act of 1933, the Employee will not, without the prior written consent of the Company’s managing underwriter, (i) lend, offer, pledge, sell, contract to
sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant to purchase or otherwise transfer or dispose of, directly or indirectly, any Shares, or (ii) enter into any swap or other
arrangement that transfers to another, in whole or in part, any of the economic consequences of the Shares, whether any such transaction described in (i) or (ii) above is to be settled by delivery of Shares or other securities, in cash or
otherwise. Such restrictions shall not apply to any Shares registered in the initial public offering. Such restriction shall be in effect for such period of time following the date of the final prospectus for the initial public offering as shall be
requested by the managing underwriter in such offering, but not to exceed 180 days. In order to enforce the restrictions set forth in this Section 13, the Company may impose stop-transfer instructions until the end of the market stand-off
period. The Company’s underwriters shall be the beneficiaries of the agreement set forth in this Section 13. 
 14.    Legends. All certificates representing any Shares shall have endorsed thereon the following legends: 

(a)    THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE
SECURITIES ACT OF 1933 (THE “ACT”) OR THE SECURITIES LAWS OF ANY STATE, AND HAVE BEEN ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN CONNECTION WITH, THE SALE OR DISTRIBUTION THEREOF. SUCH SHARES MAY NOT BE OFFERED FOR SALE, SOLD,
DELIVERED AFTER SALE, TRANSFERRED, PLEDGED OR HYPOTHECATED IN THE ABSENCE OF EFFECTIVE REGISTRATION STATEMENTS COVERING SUCH SHARES UNDER THE ACT AND ANY APPLICABLE STATE SECURITIES LAWS, OR AN OPINION OF COUNSEL SATISFACTORY TO THE COMPANY THAT
SUCH REGISTRATION IS NOT REQUIRED. 

  
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 (b)    THE SHARES REPRESENTED BY THIS
CERTIFICATE ARE SUBJECT TO REPURCHASE RIGHTS IN FAVOR OF THE COMPANY AND RESTRICTIONS ON TRANSFER CONTAINED IN AN OPTION AGREEMENT BY AND BETWEEN THE COMPANY AND THE HOLDER DATED AND THE COMPANY’S LIMITED LIABILITY COMPANY AGREEMENT, AND ARE
TRANSFERABLE ONLY UPON COMPLIANCE WITH THE PROVISIONS OF SUCH AGREEMENTS. COPIES OF SUCH AGREEMENTS ARE ON FILE IN THE OFFICE OF THE COMPANY AND, IF APPLICABLE, WILL BE PROVIDED TO THE HOLDER HEREOF FREE OF CHARGE UPON WRITTEN REQUEST. 

(c)    Any legend required to be placed thereon by appropriate Blue Sky officials.

 15.    Compliance with Securities Laws. The Company shall have no obligation to
issue the Shares subject to this Agreement unless such issuance is in compliance with all applicable federal and state securities laws, including the Securities Act of 1933, the Securities Exchange Act of 1934, and applicable state securities laws.

 (a)    The following notice is applicable to all Shares issued to
Employees located in California: 
 THE SALE OF THE SECURITIES WHICH ARE THE SUBJECT OF THIS AGREEMENT HAS NOT
BEEN QUALIFIED WITH THE COMMISSIONER OF CORPORATIONS OF THE STATE OF CALIFORNIA AND THE ISSUANCE OF THE SECURITIES OR THE PAYMENT OR RECEIPT OF ANY PART OF THE CONSIDERATION THEREFOR PRIOR TO THE QUALIFICATION IS UNLAWFUL, UNLESS THE SALE OF
SECURITIES IS EXEMPT FROM QUALIFICATION BY SECTION 25100, 25102 OR 25105 OF THE CALIFORNIA CORPORATIONS CODE. THE RIGHTS OF ALL PARTIES TO THIS AGREEMENT ARE EXPRESSLY CONDITIONED UPON THE QUALIFICATION BEING OBTAINED, UNLESS THE SALE IS SO EXEMPT.

 (b)    Representations of Employee. The Employee acknowledges that the Employee is aware
that the Shares to be issued to the Employee by the Company upon the exercise of the Option will not have been registered under the Securities Act of 1933, as amended. In this connection, the Employee understands that in exercising the Option, the
Employee will be warranting and representing to the Company that the Employee is acquiring such Shares for investment and not with a view to or for sale in connection with any distribution of said Shares or with any present intention of distributing
or selling said Shares and the Employee does not presently have reason to anticipate any change in circumstances or any particular occasion or event which would cause the Employee to sell said Shares. 

  
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 16.    Company’s Rights. 

(a)    The Company shall not be required (i) to transfer on its books any Shares which shall
have been sold or transferred in violation of any of the provisions set forth in this Agreement or the LLC Agreement or (ii) to treat as owner of such Shares or to accord the right to vote as such owner or to pay dividends to any transferee to
whom such Shares shall have been so transferred. 
 (b)    In the event the Employee fails
to deliver its certificates representing Shares required to be transferred to the Company or its assignee or designee pursuant to the terms of this Agreement, the Company may (i) elect to establish a segregated account in which the purchase
price for such Shares shall be placed, such account to be turned over to the Employee upon delivery of the certificates representing such Shares together with appropriate instruments of transfer, and (ii) immediately thereafter take such action
as may be required to transfer record title of such Shares to itself or its assignee or designee. The Employee hereby grants the Company a power of attorney for effecting any transfer in accordance with the previous sentence, such power of attorney
to be deemed coupled with an interest and irrevocable. The Company hereby agrees to recognize any such transfer and to treat the transferee as the owner of such Shares in all respects as if delivery of the certificates representing such Shares had
been made as required by this Agreement. 
 (c)    The Employee acknowledges and agrees that
a violation by him of any of the provisions of this Agreement will cause irreparable damage to the Company and that the Company will have no adequate remedy at law for such violation. Accordingly, the Employee agrees that the Company shall be
entitled as a matter of right to an injunction, specific performance, or other appropriate equitable relief from any court of competent jurisdiction, restraining any further violation of such provision or affirmatively compelling the Employee to
carry out his obligations hereunder. Such right to equitable relief shall be cumulative and in addition to whatever remedies the Company may have at law or in equity. 

17.    Rights of Employee. Subject to the provisions of Section 16 above, the Employee
shall, after exercise of the Option and while the Repurchase Option shall remain in effect, exercise all rights and privileges of a Member of the Company with respect to the Shares then owned by him. 

18.    Certain Adjustments. In the event there is any change in the Common Shares of the
Company through the declaration of share dividends or through any recapitalization resulting in share splits or combinations or exchanges of shares or otherwise, the number of Shares subject to the Option and the Repurchase Option and the Option
Price, shall be appropriately adjusted by the Company, and in such case, in the discretion of the Company, fractional parts of Shares may be disregarded. 
 19.    No Guaranty of Employment. Nothing contained in this Agreement shall be construed or deemed by any person under any circumstances to bind the Company or any of its
affiliates to continue the employment of the Employee for any exercise period described herein, nor shall this Agreement be construed to create any duty of the Company or any of its affiliates or any of its other Members to the Employee, or any duty
of the Employee of the Company or 

  
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any of its other Members, comparable to the duties which partners or joint venture partners may owe each other. However, during the period of the Employee’s employment, the Employee shall
render diligently and faithfully the services which are assigned to the Employee from time to time and shall at no time take any action which directly or indirectly would be inconsistent with the best interests of the Company or any of its
affiliates. 
 20.    Noncompetition and Nonsolicitation. The Employee agrees and
acknowledges that the Options are being granted in partial consideration for the noncompetition and nonsolicitation provisions set forth in this Section 20, and in reliance on the performance by the Employee of the obligations hereinafter set
forth. The Employee further acknowledges and agrees that a breach by the Employee of the provisions set forth in this Section 20 may result in the Employee’s termination for cause, forfeiture of Options and the right of the Company to
repurchase the Shares at cost: 
 (a)    During the period which commences
on the date of this Agreement (the “Effective Date”) and which shall continue through and until the termination date of the Employee’s employment with the Company for any reason (the “Initial Restricted Period”), the
Employee agrees that the Employee shall not directly or indirectly own, manage, operate, control or otherwise engage or participate in, or be connected as an owner, partner, principal, creditor, guarantor, officer, advisor, member of the Board of
Directors or Board of Managers, employee of or consultant in any entity or to any individual engaging in or developing a business to engage in the Business Activity in any Restricted Territory (as such terms are defined in subsection 20(c) below)
(the “Restricted Competitive Activities”). The Employee further agrees that during the period commencing on the termination date of the Employee’s employment with the Company for any reason and until the later of one year thereafter
or 5 years after the Effective Date (the “Extended Restricted Period”), the Employee shall not use Company confidential information that would constitute trade secrets to engage in the Restricted Competitive Activities. 

(b)    Notwithstanding the foregoing subsection 20(a) and the restrictions set forth
therein, the Employee may (i) own securities in any publicly held entity that is covered by the restrictions set forth in subsection 20(a), but only to the extent that the Employee does not own, of record or beneficially, more than 2% of the
outstanding beneficial ownership of such entity and (2) be or become employed to provide sales and marketing services to his employer’s Installed Base of Users (as such term is defined in subsection 20(c) below) if the employer is a
manufacturer or direct provider of services of the type provided by the Company’s current customers and by the Company’s prospective customers listed on Exhibit A but not for an employer that is a distributor or sales channel for companies
that manufacture or provide services to one of the industries set forth in subsection 20(c) below. For example, the Employee may become employed by one of the Company’s current customers (e.g., Lucent), in an inside-sales division that sells
Lucent service contracts to end-users who own Lucent equipment and the Employee may also be or become employed by a distributor or sales channel partner of Lucent equipment (e.g., Ingram Micro), but not in a role in the inside-sales division that
sells service contracts to customers who have previously purchased equipment from Ingram Micro. The Company shall have the right at any time, to waive compliance by the 

  
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Employee with all or any of the limitations and restrictions set forth in this Section 20 either in its entirety or in any particular instance. 

(c)    For purposes of this Section 20: 

(i)    “Business Activity” shall mean the provision of (1) outsourced
sales and/or marketing services for a client, which are provided substantially exclusively to such client’s Installed Base of Users and (2) consulting services for a client with respect to sales and marketing aimed at such client’s
Installed Base of Users, where such clients are companies that compete in the industries in which the Company’s current customers and the Company’s prospective customers set forth in Exhibit A are engaged, including, without limitation,
manufacturing and sales and distribution companies in the following industries: 

(A)    Information technology hardware (such as laptops, desktops, work stations,
servers, mainframes, networking equipment, storage equipment, point of sale equipment, ATMs, handheld devices, electronic appliances, printing/imaging devices and other peripheral devices); 

(B)    Computer software; 

(C)    Telecommunications equipment (both wireless and wireline); 

(D)    Medical equipment and devices; 

(E)    Test and measurement equipment; 

(F)    Recording systems; and 

(G)    Data security and data management services. 

(ii)    “Restricted Territory” shall mean North America, South America,
Central America (including the Caribbean) and the countries comprising the European Economic Union. 
 (iii)    “Installed Base of Users” with respect to a company, shall mean all of the existing customers of such company who have purchased goods or services from such company
in the past. 
 (d)    The Employee agrees that during the Initial
Restricted Period, he will not, as an individual, partner, independent contractor, employee, shareholder, director, member, consultant or in association with any other person, business or enterprise, except on behalf of the Company of its
affiliates, directly or indirectly: 

  
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 (i)    attempt in any manner to solicit,
entice or induce any Company Customer (as defined below) to become a customer of his or any other person, firm, corporation or other business with respect to products or services which compete with the Business Activity in any Restricted Territory,
and the Employee shall not approach any such person, firm, corporation or business for such purpose; or 
 (ii)    solicit, persuade or attempt to solicit or persuade any person who is an employee of the Company as of the Effective Date or who becomes an employee of the Company or its
affiliates during the Restricted Period to leave such employment or to become employed as an employee or retained as a consultant by anyone other than the Company or its affiliates, 

(the “Restricted Solicitation Activities”). 

In addition, the Employee further agrees that during the Extended Restricted Period, the Employee shall not use Company
confidential information that would constitute trade secrets to engage in the Restricted Solicitation Activities. 
 (e)    As used in this Agreement, a “Company Customer” shall mean: 
 (i)    anyone who is a customer of the Company on the Effective Date or anyone who was a customer of the Company during the 12-month period immediately prior to the Effective Date; or

 (ii)    any prospective customer of the Company. 

21.    Interpretation. By acceptance of this Option the Employee agrees that the Employee is
subject in all respects to the foregoing terms and conditions. This Agreement shall be binding on and inure to the benefit of the executor, administrator, legatees, heirs, legal representatives and assigns of the Employee and the successors and
permitted assigns of the Company. In the event of any ambiguity concerning the interpretation of this Agreement, such ambiguity shall be resolved by the Board of Directors of the Company. 

22.    Omnibus Share Plan. This Option is granted pursuant to and is subject to the provisions
of the ServiceSource International, LLC 2004 Omnibus Share Plan, a copy of which has been furnished to the Employee. 
 23.    Gender. Any references in this Agreement to “he”, “him”, or “his” shall also mean, where appropriate “she”, “her” or
“hers”. 
 [signature page follows] 

  
 E 10/2006

 IN WITNESS WHEREOF the Company and the Employee have caused this instrument
to be executed as of the date and year first above written. 
  

			
	 SERVICESOURCE INTERNATIONAL, LLC

		
	 By:
	 	  

	 Name:

	 Title: CHIEF FINANCIAL OFFICER

	
	  

	 [NAME]

  
 E 10/20062008 Share Option Plan and form of agreement thereunder

 Exhibit 10.3 
 SERVICESOURCE INTERNATIONAL, LLC 
 2008 SHARE OPTION PLAN 

1.    Purposes of the Plan. The purposes of this 2008 Share Option Plan are to attract and
retain the best available personnel for positions of substantial responsibility, to provide additional incentive to Employees, Members, Directors and Consultants, and promote the success of the Company’s business. The Plan permits the grant of
Options. 
 2.    Definitions. As used herein, the following definitions will apply:

 (a)    “Administrator” means the Board or any of its Committees as shall
be administering the Plan, in accordance with Section 4 hereof. 

(b)    “Applicable Laws” means the requirements relating to the administration of
equity-based awards under U.S. state corporate laws, U.S. federal and state securities laws, the Code, and the applicable laws of any foreign country or jurisdiction where Options are, or will be, granted under the Plan. 

(c)    “Board” means the Board of Directors of the Company. 

(d)    “Change in Control” shall have the same meaning as a “Sale of the
Company” as defined in the Operating Agreement. 
 (e)    “Code” means
the Internal Revenue Code of 1986, as amended. Any reference to a section of the Code herein will be a reference to any successor or amended section of the Code. 

(f)    “Committee” means a committee of Directors appointed by the Board pursuant to
Section 5.2(e) of the Operating Agreement. 
 (g)    “Company” means
ServiceSource International, LLC, a Delaware Limited Liability Company, or any successor thereto. 

(h)    “Consultant” means any person engaged by the Company or any Subsidiary to
render consulting or advisory services to such entity. 

(i)    “Conversion” means the conversion of the Company to a corporation, as such
term is defined in the Operating Agreement. 
 (j)    “Director” means a
member of the Board. 
 (k)    “Disability” means total and permanent
disability as defined in Section 22(e)(3) of the Code. 

  
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 (l)    “Employee” means any person,
including officers and Directors, employed by the Company or any Subsidiary. Neither service as a Director nor payment of a director’s fee by the Company will be sufficient to constitute “employment” by the Company. 

(m)    “Exchange Act” means the Securities Exchange Act of 1934, as amended.

 (n)    “Exchange Program” means a program under which
(i) outstanding Options are surrendered or cancelled in exchange for Options of the same type (which may have lower or higher exercise prices and different terms), Options of a different type, and/or cash, and/or (ii) the exercise price of
an outstanding Option is reduced. The terms and conditions of any Exchange Program shall be determined by the Administrator in its sole discretion. 
 (o)    “Fair Market Value” means, as of any date, the value of Shares as determined in good faith by the Administrator. 

(p)    “Manager” means Manager of the Company, as such term is defined in the
Operating Agreement. 
 (q)    “Member” means Members of the Company, as
such term is defined in the Operating Agreement. 
 (r)    “Operating
Agreement” means the Fourth Amended and Restated Limited Liability Company Agreement of the Company, as in effect from time to time. 
 (s)    “Option” means a share option granted pursuant to the Plan. 
 (t)    “Option Agreement” means the written or electronic agreement setting forth the terms and provisions applicable to each Option granted under the Plan. The Option
Agreement is subject to the terms and conditions of the Plan. 

(u)    “Participant” means the holder of an outstanding Option. 

(v)    “Plan” means this 2008 Share Option Plan. 

(w)    “Securities Act” means the Securities Act of 1933, as amended. 

(x)    “Service Provider” means an Employee, Manager, Director or Consultant.

 (y)    “Share” means Common Share interests in the Company, or in the
event of a Conversion, means shares of common stock of the resulting corporation, as adjusted in accordance with Section 15. 
 (z)    “Subsidiary” means any legal entity of which the Company owns, directly or indirectly, more than fifty percent (50%) of the outstanding stock or other
equity or ownership interests. 

  
 -2-

 3.    Shares Subject to the Plan. 

(a)    Shares Subject to the Plan. Subject to the provisions of Section 15 of the Plan,
the maximum aggregate number of Shares that may be subject to Options and sold under the Plan is 10,000,000 Shares, plus any Shares subject to options or similar awards granted under the ServiceSource International, LLC 2004 Omnibus Share Plan that
expire or otherwise terminate without having been forfeited to or repurchased by the Company. The Shares may be authorized but unissued, or reacquired Shares. 
 (b)    Lapsed Options. If an Option expires or becomes unexercisable without having been exercised in full, the unpurchased Shares which were subject thereto will become
available for future grant or sale under the Plan (unless the Plan has terminated). Shares that have actually been issued under the Plan under any Option will not be returned to the Plan and will not become available for future distribution under
the Plan. Shares used to pay the exercise price of an Option or to satisfy the tax withholding obligations related to an Option will become available for future grant or sale under the Plan. 

(c)    Share Reserve. The Company, during the term of this Plan, will at all times reserve and
keep available such number of Shares as will be sufficient to satisfy the requirements of the Plan. 

4.    Administration of the Plan. 

(a)    Procedure. The Plan will be administered by (A) the Board or (B) a Committee,
which Committee will be constituted to satisfy Applicable Laws and the Operating Agreement. 

(b)    Powers of the Administrator. Subject to the provisions of the Plan, and in the case of
a Committee, subject to the specific duties delegated by the Board to such Committee, the Administrator will have the authority, in its discretion: 
 (i)    to determine the Fair Market Value; 

(ii)    to select the Service Providers to whom Options may be granted hereunder; 

(iii)    to determine the number of Shares to be covered by each Option granted hereunder;

 (iv)    to approve forms of Option Agreements for use under the Plan; 

(v)    to determine the terms and conditions, not inconsistent with the terms of the Plan, of any
Option granted hereunder. Such terms and conditions include, but are not limited to, the exercise price, the time or times when Options may be exercised (which may be based on performance criteria), any vesting acceleration, and any restriction or
limitation regarding any Option or the Shares relating thereto, based in each case on such factors as the Administrator will determine; 

  
 -3-

 (vi)    to construe and interpret the terms of the Plan
and Options granted pursuant to the Plan; 
 (vii)    to institute an Exchange Program;

 (viii)    to prescribe, amend and rescind rules and regulations relating to the Plan,
including rules and regulations relating to sub-plans established for the purpose of satisfying applicable foreign laws; 
 (ix)    to modify or amend each Option (subject to Section 20(c) of the Plan), including but not limited to the discretionary authority to extend the post-termination
exercisability period and maximum term of an Option (subject to Section 8); 

(x)    to allow Participants to satisfy withholding tax obligations in a manner prescribed in
Section 16; 
 (xi)    to authorize any person to execute on behalf of the Company any
instrument required to effect the grant of an Option previously granted by the Administrator; and 

(xii)    to make all other determinations deemed necessary or advisable for administering the Plan.

 (c)    Effect of Administrator’s Decision. The Administrator’s
decisions, determinations and interpretations will be final and binding on all Participants and any other holders of Options. 
 5.    Eligibility. Options may be granted to Service Providers. 
 6.    Grant. Subject to the terms and provisions of the Plan, the Administrator, at any time and from time to time, may grant Options in such amounts as the Administrator, in
its sole discretion, will determine. 
 7.    Option Agreement. Each Option grant
will be evidenced by an Option Agreement that will specify the exercise price, the term of the Option, the number of Shares subject to the Option, the exercise restrictions, if any, applicable to the Option, and such other terms and conditions as
the Administrator, in its sole discretion, will determine. 
 8.    Term of Option.
The term of each Option will be stated in the Option Agreement; provided, however, that the term will be no more than ten (10) years from the date of grant thereof. 

9.    Exercise Price and Consideration. 

(a)    Exercise Price. The per Share exercise price for the Shares to be issued pursuant to
the exercise of an Option will be determined by the Administrator, but will be no less than one hundred percent (100%) of the Fair Market Value per Share on the date of grant. Notwithstanding the foregoing provisions of this Section 9(a),
Options may be granted with a per Share exercise price of less than one hundred percent (100%) of the Fair Market Value per Share on 

  
 -4-

 
the date of grant pursuant to a transaction described in, and in a manner consistent with, Code Section 424(a). 

(b)    Form of Consideration. The Administrator will determine the acceptable form of
consideration for exercising an Option, including the method of payment. Such consideration may consist entirely of: (1) cash; (2) check; (3) other Shares, provided that such Shares have a Fair Market Value on the date of surrender
equal to the aggregate exercise price of the Shares as to which such Option will be exercised and provided further that accepting such Shares will not result in any adverse accounting consequences to the Company, as the Administrator determines in
its sole discretion; (4) consideration received by the Company under cashless exercise program (whether through a broker or otherwise) implemented by the Company in connection with the Plan; (5) such other consideration and method of
payment for the issuance of Shares to the extent permitted by Applicable Laws, or (6) any combination of the foregoing methods of payment. In making its determination as to the type of consideration to accept, the Administrator will consider if
acceptance of such consideration may be reasonably expected to benefit the Company. 

10.    Exercise of Options. 

(a)    Procedure for Exercise; Rights as a Member. Any Option granted hereunder will be
exercisable according to the terms of the Plan and at such times and under such conditions as determined by the Administrator and set forth in the Option Agreement. An Option may not be exercised for a fraction of a Share. 

An Option will be deemed exercised when the Company receives: (i) notice of exercise (in such form as the
Administrator may specify from time to time) from the person entitled to exercise the Option, and (ii) full payment for the Shares with respect to which the Option is exercised (together with applicable tax withholding). Full payment may
consist of any consideration and method of payment authorized by the Administrator and permitted by the Option Agreement and the Plan. Shares issued upon exercise of an Option will be issued in the name of the Participant or, if requested by the
Participant, in the name of the Participant and his or her spouse. Until the Shares are issued (as evidenced by the appropriate entry on the books of the Company or of a duly authorized transfer agent of the Company), no right to vote or receive
allocations of profits or losses or rights as a Member shall exist with respect to the Common Shares subject to the Option, notwithstanding the exercise of the Option. The Company will issue (or cause to be issued) such Shares promptly after the
Option is exercised. No adjustment will be made for a dividend or other right for which the record date is prior to the date the Shares are issued, except as provided in Section 15 of the Plan. 

Exercising an Option in any manner will decrease the number of Shares thereafter available, both for purposes of the Plan
and for sale under the Option, by the number of Shares as to which the Option is exercised. 

(b)    Termination of Relationship as a Service Provider. If a Participant ceases to be a
Service Provider, other than upon the Participant’s termination as the result of the Participant’s death or Disability, the Participant may exercise his or her Option within three months of termination, or such longer period of time as is
specified in the Option Agreement (but in no event 

  
 -5-

 
later than the expiration of the term of such Option as set forth in the Option Agreement) to the extent that the Option is (1) exercisable on such date pursuant to any exercise restrictions
set forth in the Option Agreement and (2) vested on the date of termination. Unless otherwise provided by the Administrator, if on the date of termination the Participant is not vested as to his or her entire Option, the Shares covered by the
unvested portion of the Option will revert to the Plan. If after termination the Participant does not exercise his or her Option within the time specified by the Administrator, the Option will terminate, and the Shares covered by such Option will
revert to the Plan. 
 (c)    Disability of Participant. If a Participant ceases to
be a Service Provider as a result of the Participant’s Disability, the Participant may exercise his or her Option within one year of termination (but in no event later than the expiration of the term of such Option as set forth in the Option
Agreement) to the extent the Option is (1) exercisable on such date pursuant to any exercise restrictions set forth in the Option Agreement and (2) vested on the date of termination. Unless otherwise provided by the Administrator, if on
the date of termination the Participant is not vested as to his or her entire Option, the Shares covered by the unvested portion of the Option will revert to the Plan. If after termination the Participant does not exercise his or her Option within
the time specified herein, the Option will terminate, and the Shares covered by such Option will revert to the Plan. 
 (d)    Death of Participant. If a Participant dies while a Service Provider, the Option may be exercised within one year following the Participant’s death (but in no event
later than the expiration of the term of such Option as set forth in the Option Agreement) to the extent that the Option is (1) exercisable on such date pursuant to any exercise restrictions set forth in the Option Agreement and (2) vested
on the date of death, by the Participant’s designated beneficiary, provided such beneficiary has been designated prior to the Participant’s death in a form acceptable to the Administrator. If no such beneficiary has been designated by the
Participant, then such Option may be exercised by the personal representative of the Participant’s estate or by the person(s) to whom the Option is transferred pursuant to the Participant’s will or in accordance with the laws of descent
and distribution. Unless otherwise provided by the Administrator, if at the time of death Participant is not vested as to his or her entire Option, the Shares covered by the unvested portion of the Option will immediately revert to the Plan. If the
Option is not so exercised within the time specified herein, the Option will terminate, and the Shares covered by such Option will revert to the Plan. 
 11.    Compliance With Code Section 409A. Options will be designed and operated in such a manner that they are either exempt from the application of, or comply with, the
requirements of Code Section 409A, except as otherwise determined in the sole discretion of the Administrator. The Plan and each Option Agreement under the Plan is intended to meet the requirements of Code Section 409A and will be
construed and interpreted in accordance with such intent, except as otherwise determined in the sole discretion of the Administrator. To the extent that an Option or payment, or the settlement or deferral thereof, is subject to Code
Section 409A, the Option will be granted, paid, settled or deferred in a manner that will meet the requirements of Code Section 409A, such that the grant, payment, settlement or deferral will not be subject to the additional tax or
interest applicable under Code Section 409A. 

  
 -6-

 12.    Leaves of Absence/Transfer Between
Locations. Unless the Administrator provides otherwise, vesting of Options granted hereunder will be suspended during any unpaid leave of absence. A Participant will not cease to be an Service Provider in the case of (i) any leave of
absence approved by the Company or (ii) transfers between locations of the Company or between the Company and any Subsidiary. No such leave may exceed three (3) months, unless reemployment upon expiration of such leave is guaranteed by
statute or contract. 
 13.    Limited Transferability of Options. Unless determined
otherwise by the Administrator, Options may not be sold, pledged, assigned, hypothecated, transferred, or disposed of in any manner other than by will or by the laws of descent and distribution and may be exercised, during the lifetime of the
Participant, only by the Participant. If the Administrator in its sole discretion makes any Option transferable, such Option may only be transferred (i) by will, (ii) by the laws of descent and distribution, or (iii) as permitted by
Rule 701 of the Securities Act. 
 14.    Conversion. Subject to the provisions
of the merger, reorganization or other agreement setting forth the terms of a direct exchange, merger or other reorganization transaction, upon a Conversion, all Options granted under the Plan shall be exchanged for or converted into, in such
transaction, options to acquire shares of the resulting corporation’s common stock with terms substantially equivalent to the terms of the Options they are intended to replace. 

15.    Adjustments; Dissolution or Liquidation; Merger or Change in Control. 

(a)    Adjustments. In the event that any dividend or other distribution (whether in the form
of cash, Shares, other securities, or other property), recapitalization, share split, reverse share split, reorganization, merger, consolidation, split-up, spin-off, combination, repurchase, or exchange of Shares or other securities of the Company,
or other change in the corporate structure of the Company affecting the Shares occurs, the Administrator, in order to prevent diminution or enlargement of the benefits or potential benefits intended to be made available under the Plan, will adjust
the number and class of Shares that may be delivered under the Plan and/or the number, class, and price of Shares covered by each outstanding Option; provided, however, that the Administrator will make such adjustments to an Option required by
Section 25102(o) of the California Corporations Code to the extent the Company is relying upon the exemption afforded thereby with respect to the Option. 
 (b)    Dissolution or Liquidation. In the event of the proposed dissolution or liquidation of the Company, the Administrator will notify each Participant as soon as practicable
prior to the effective date of such proposed transaction. To the extent it has not been previously exercised, an Option will terminate immediately prior to the consummation of such proposed action. 

(c)    Merger or Change in Control. In the event of a merger or Change in Control, each
outstanding Option shall be treated as the Administrator determines, including, without limitation, that each Option be assumed or an equivalent award substituted by the successor corporation or a parent or subsidiary of the successor corporation.
The Administrator shall not be required to treat all Options similarly in the transaction. 

  
 -7-

 Notwithstanding the foregoing, in the event of a Change in Control in which
the successor corporation does not assume or substitute for the Option, the Participant shall fully vest in and have the right to exercise his or her outstanding Options, including Shares as to which such Option would not otherwise be vested or
exercisable. In addition, if an Option is not assumed or substituted in the event of a merger or Change in Control, the Administrator shall notify the Participant in writing or electronically that the Option shall be fully vested and exercisable for
a period of time determined by the Administrator in its sole discretion, and any Option not assumed or substituted for shall terminate upon the expiration of such period for no consideration, unless otherwise determined by the Administrator.

 For the purposes of this Section 15(c) the Option shall be considered assumed if, following the merger
or Change in Control, the option confers the right to purchase or receive, for each Share subject to the Option immediately prior to the merger or Change in Control, the consideration (whether stock, cash, or other securities or property) received
in the merger or Change in Control by holders of Shares for each Share held on the effective date of the transaction (and if holders were offered a choice of consideration, the type of consideration chosen by the holders of a majority of the
outstanding Shares); provided, however, that if such consideration received in the merger or Change in Control is not solely common stock of the successor corporation or its parent corporation, the Administrator may, with the consent of the
successor corporation, provide for the consideration to be received upon the exercise of the Option , for each Share subject to the Option, to be solely common stock of the successor corporation or its parent corporation equal in fair market value
to the per share consideration received by holders of common stock in the merger or Change in Control 

16.    Tax Withholding. 

(a)    Withholding Requirements. Prior to the delivery of any Shares or cash pursuant to an
Option (or exercise thereof), the Company will have the power and the right to deduct or withhold, or require a Participant to remit to the Company, an amount sufficient to satisfy federal, state, local, foreign or other taxes (including the
Participant’s FICA obligation) required to be withheld with respect to such Option (or exercise thereof). 

(b)    Withholding Arrangements. The Administrator, in its sole discretion and pursuant to
such procedures as it may specify from time to time, may permit a Participant to satisfy such tax withholding obligation, in whole or in part by (without limitation) (i) paying cash, (ii) electing to have the Company withhold otherwise
deliverable Shares having a Fair Market Value equal to the minimum statutory amount required to be withheld, (iii) delivering to the Company already-owned Shares having a Fair Market Value equal to the statutory amount required to be withheld,
provided the delivery of such Shares will not result in any adverse accounting consequences, as the Administrator determines in its sole discretion, or (iv) selling a sufficient number of Shares otherwise deliverable to the Participant through
such means as the Administrator may determine in its sole discretion (whether through a broker or otherwise) equal to the amount required to be withheld. The amount of the withholding requirement will be deemed to include any amount which the
Administrator agrees may be withheld at the time the election is made, not to exceed the amount determined by using the maximum federal, state or local marginal income tax rates applicable to the Participant with respect to the Option on the date
that the amount of tax to be 

  
 -8-

 
withheld is to be determined. The Fair Market Value of the Shares to be withheld or delivered will be determined as of the date that the taxes are required to be withheld. 

17.    No Effect on Employment or Service. Neither the Plan nor any Option will confer upon a
Participant any right with respect to continuing the Participant’s relationship as a Service Provider with the Company, nor will they interfere in any way with the Participant’s right or the Company’s right to terminate such
relationship at any time, with or without cause, to the extent permitted by Applicable Laws. 

18.    Date of Grant. The date of grant of an Option will be, for all purposes, the date on
which the Administrator makes the determination granting such Option, or such other later date as is determined by the Administrator. Notice of the determination will be provided to each Participant within a reasonable time after the date of such
grant. 
 19.    Term of Plan. Subject to Section 23 of the Plan, the Plan will
become effective upon its adoption by the Board. Unless sooner terminated under Section 20, it will continue in effect for a term of ten (10) years from the later of (a) the effective date of the Plan, or (b) the earlier of the
most recent Board or Member approval of an increase in the number of Shares reserved for issuance under the Plan. 
 20.    Amendment and Termination of the Plan. 
 (a)    Amendment and Termination. The Board may at any time amend, alter, suspend or terminate the Plan. 

(b)    Member Approval. The Company will obtain Member approval of any Plan amendment to the
extent necessary and desirable to comply with Applicable Laws. 
 (c)    Effect of
Amendment or Termination. No amendment, alteration, suspension or termination of the Plan will impair the rights of any Participant, unless mutually agreed otherwise between the Participant and the Administrator, which agreement must be in
writing and signed by the Participant and the Company. Termination of the Plan will not affect the Administrator’s ability to exercise the powers granted to it hereunder with respect to Options granted under the Plan prior to the date of such
termination. 
 21.    Conditions Upon Issuance of Shares. 

(a)    Legal Compliance. Shares will not be issued pursuant to the exercise of an Option
unless the exercise of such Option and the issuance and delivery of such Shares will comply with Applicable Laws and will be further subject to the approval of counsel for the Company with respect to such compliance. 

(b)    Investment Representations. As a condition to the exercise of an Option, the Company
may require the person exercising such Option to represent and warrant at the time of any such exercise that the Shares are being purchased only for investment and without any present intention to sell or distribute such Shares if, in the opinion of
counsel for the Company, such a representation is required. 

  
 -9-

 22.    Inability to Obtain Authority. The
inability of the Company to obtain authority from any regulatory body having jurisdiction, which authority is deemed by the Company’s counsel to be necessary to the lawful issuance and sale of any Shares hereunder, will relieve the Company of
any liability in respect of the failure to issue or sell such Shares as to which such requisite authority will not have been obtained. 
 23.    Member Approval. The Plan will be subject to approval by the Members of the Company within twelve (12) months after the date the Plan is adopted by the Board. Such
Member approval will be obtained in the manner and to the degree required under Applicable Laws. 

  
 -10-

 SERVICESOURCE INTERNATIONAL, LLC 

2008 SHARE AWARD PLAN 
 SHARE OPTION AGREEMENT 
 Unless otherwise defined herein,
the terms defined in the 2008 Share Award Plan (the “Plan”) shall have the same defined meanings in this Share Option Agreement (the “Option Agreement”). 

I.    NOTICE OF SHARE OPTION GRANT 

Name: 
 Address: 
 The undersigned Participant has been granted an
Option to purchase Shares of the Company, subject to the terms and conditions of the Plan and this Option Agreement, as follows: 
  

					
	 Date of Grant:
	  			
		  	 	 	 
		
	 Vesting Commencement Date:
	  			
		  	 	 	 
		
	 Exercise Price per Share:
	  	$	 	  
		  	 	 	 
		
	 Total Number of Shares Granted:
	  			
		  	 	 	 
		
	 Term/Expiration Date:
	  			
		  	 	 	 
		
	 Vesting Schedule:
	  			
		  	 	 	 

 This Option shall be exercisable, in whole or in part, according to the following vesting
schedule: 
 [Insert vesting schedule] 

Termination Period: 
 This Option shall be exercisable for three months after Participant ceases to be a Service Provider, unless such termination is due to Participant’s death or Disability, in which case this Option
shall be exercisable for one year after Participant ceases to be a Service Provider. Notwithstanding the foregoing sentence, in no event may this Option be exercised after the Term/Expiration Date as provided above and this Option may be subject to
earlier termination as provided in Section 15(c) of the Plan. 
 II.    AGREEMENT

 1.    Grant of Option. The Administrator of the
Company hereby grants to the Participant named in the Notice of Share Option Grant in Part I of this Agreement (“Participant”), an option (the “Option”) to purchase the number of Shares set forth in the Notice
of Share Option Grant, at the exercise price per Share set forth in the Notice of Share Option Grant (the “Exercise Price”), and subject to the terms and conditions of the Plan and the Operating Agreement, which is incorporated
herein by reference. Subject to Section 20(c) of the Plan, in the event of a conflict between the terms and conditions of the Plan and this Option Agreement, the terms and conditions of the Plan shall prevail. 

2.    Exercise of Option. 

(a)    Right to Exercise. This Option shall be exercisable during its term in accordance with
the Vesting Schedule set out in the Notice of Share Option Grant and with the applicable provisions of the Plan and this Option Agreement. 
 (b)    Method of Exercise. This Option shall be exercisable by delivery of an exercise notice in the form attached as Exhibit A (the “Exercise
Notice”) or in a manner and pursuant to such procedures as the Administrator may determine, which shall state the election to exercise the Option, the number of Shares with respect to which the Option is being exercised, and such other
representations and agreements as may be required by the Company. The Exercise Notice shall be accompanied by payment of the aggregate Exercise Price as to all Exercised Shares, together with any applicable tax withholding. This Option shall be
deemed to be exercised upon receipt by the Company of such fully executed Exercise Notice accompanied by the aggregate Exercise Price, together with any applicable tax withholding. 

No Shares shall be issued pursuant to the exercise of an Option unless such issuance and such exercise comply with
Applicable Laws. Assuming such compliance, for income tax purposes the Shares shall be considered transferred to Participant on the date on which the Option is exercised with respect to such Shares. 

3.    Participant’s Representations. In the event the Shares have not been registered
under the Securities Act of 1933, as amended, at the time this Option is exercised, Participant shall, if required by the Company, concurrently with the exercise of all or any portion of this Option, deliver to the Company his or her Investment
Representation Statement in the form attached hereto as Exhibit B. 

4.    Lock-Up Period. Participant hereby agrees that Participant shall not offer, pledge,
sell, contract to sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant to purchase, lend, or otherwise transfer or dispose of, directly or indirectly, any shares of common stock
(or other securities) of the Company into which Shares have been converted or enter into any swap, hedging or other arrangement that transfers to another, in whole or in part, any of the economic consequences of ownership of any shares of common
stock (or other securities) of the Company held by Participant (other than those included in the registration) for a period specified by the representative of the underwriters of common stock (or other securities) of the Company not to exceed one
hundred and eighty (180) days following the effective date of any registration statement of the Company filed under the Securities Act (or such other period as may be 

  
 -2-

 
requested by the Company or the underwriters to accommodate regulatory restrictions on (i) the publication or other distribution of research reports and (ii) analyst recommendations and
opinions, including, but not limited to, the restrictions contained in NASD Rule 2711(f)(4) or NYSE Rule 472(f)(4), or any successor provisions or amendments thereto). 

Participant agrees to execute and deliver such other agreements as may be reasonably requested by the Company or the
underwriter which are consistent with the foregoing or which are necessary to give further effect thereto. In addition, if requested by the Company or the representative of the underwriters of common stock (or other securities) of the Company,
Participant shall provide, within ten (10) days of such request, such information as may be required by the Company or such representative in connection with the completion of any public offering of the Company’s securities pursuant to a
registration statement filed under the Securities Act. The obligations described in this Section 4 shall not apply to a registration relating solely to employee benefit plans on Form S-1 or Form S-8 or similar forms that may be promulgated in
the future, or a registration relating solely to a Commission Rule 145 transaction on Form S-4 or similar forms that may be promulgated in the future. The Company may impose stop-transfer instructions with respect to the shares of common stock
(or other securities) of the Company subject to the foregoing restriction until the end of said one hundred and eighty (180) day (or other) period. Participant agrees that any transferee of the Option or shares acquired pursuant to the Option
shall be bound by this Section 4. 
 5.    Method of Payment. Payment of the
aggregate Exercise Price shall be by any of the following, or a combination thereof, at the election of the Participant: 
 (a)    cash; 

(b)    check; 

(c)    if the Option is converted into an option covering common stock of the Company, under a formal
cashless exercise program adopted by the Company in connection with the Plan. 

6.    Restrictions on Exercise. This Option may not be exercised until such time as the Plan
has been approved by the Members of the Company, or if the issuance of such Shares upon such exercise or the method of payment of consideration for such shares would constitute a violation of any Applicable Law. 

7.    Non-Transferability of Option. This Option may not be transferred in any manner
otherwise than by will or by the laws of descent or distribution and may be exercised during the lifetime of Participant only by Participant. The terms of the Plan and this Option Agreement shall be binding upon the executors, administrators, heirs,
successors and assigns of Participant. 
 8.    Term of Option. This Option may be
exercised only within the term set out in the Notice of Share Option Grant, and may be exercised during such term only in accordance with the Plan and the terms of this Option. 

9.    Tax Obligations. 

  
 -3-

 (a)    Tax Withholding. Participant agrees to
make appropriate arrangements with the Company (or the Parent or Subsidiary employing or retaining Participant) for the satisfaction of all Federal, state, local and foreign income and employment tax withholding requirements applicable to the Option
exercise. Participant acknowledges and agrees that the Company may refuse to honor the exercise and refuse to deliver the Shares if such withholding amounts are not delivered at the time of exercise. 

(b)    Code Section 409A. Under Code Section 409A, an Option that vests after
December 31, 2004 (or that vested on or prior to such date but which was materially modified after October 3, 2004) that was granted with a per Share exercise price that is determined by the Internal Revenue Service (the
“IRS”) to be less than the Fair Market Value of a Share on the date of grant (a “discount option”) may be considered “deferred compensation.” An Option that is a “discount option” may result in
(i) income recognition by Participant prior to the exercise of the Option, (ii) an additional twenty percent (20%) federal income tax, and (iii) potential penalty and interest charges. The “discount option” may also
result in additional state income, penalty and interest tax to the Participant. Participant acknowledges that the Company cannot and has not guaranteed that the IRS will agree that the per Share exercise price of this Option equals or exceeds the
Fair Market Value of a Share on the date of grant in a later examination. Participant agrees that if the IRS determines that the Option was granted with a per Share exercise price that was less than the Fair Market Value of a Share on the date of
grant, Participant shall be solely responsible for Participant’s costs related to such a determination. 

10.    Entire Agreement; Governing Law. The Plan is incorporated herein by reference. The
Plan, the Operating Agreement and this Option Agreement constitute the entire agreement of the parties with respect to the subject matter hereof and supersede in their entirety all prior undertakings and agreements of the Company and Participant
with respect to the subject matter hereof, and may not be modified adversely to the Participant’s interest except by means of a writing signed by the Company and Participant. This Agreement is governed by the internal substantive laws but not
the choice of law rules of California. 
 11.    No Guarantee of Continued Service.
PARTICIPANT ACKNOWLEDGES AND AGREES THAT THE VESTING OF SHARES PURSUANT TO THE VESTING SCHEDULE HEREOF IS EARNED ONLY BY CONTINUING AS A SERVICE PROVIDER AT THE WILL OF THE COMPANY (OR THE PARENT OR SUBSIDIARY EMPLOYING OR RETAINING PARTICIPANT) AND
NOT THROUGH THE ACT OF BEING HIRED, BEING GRANTED THIS OPTION OR ACQUIRING SHARES HEREUNDER. PARTICIPANT FURTHER ACKNOWLEDGES AND AGREES THAT THIS AGREEMENT, THE TRANSACTIONS CONTEMPLATED HEREUNDER AND THE VESTING SCHEDULE SET FORTH HEREIN DO NOT
CONSTITUTE AN EXPRESS OR IMPLIED PROMISE OF CONTINUED ENGAGEMENT AS A SERVICE PROVIDER FOR THE VESTING PERIOD, FOR ANY PERIOD, OR AT ALL, AND SHALL NOT INTERFERE IN ANY WAY WITH PARTICIPANT’S RIGHT OR THE RIGHT OF THE COMPANY (OR THE PARENT OR
SUBSIDIARY EMPLOYING OR RETAINING PARTICIPANT) TO TERMINATE PARTICIPANT’S RELATIONSHIP AS A SERVICE PROVIDER AT ANY TIME, WITH OR WITHOUT CAUSE. 

  
 -4-

 Participant acknowledges receipt of a copy of the Plan and represents that
he or she is familiar with the terms and provisions thereof, and hereby accepts this Option subject to all of the terms and provisions thereof. Participant has reviewed the Plan and this Option in their entirety, has had an opportunity to obtain the
advice of counsel prior to executing this Option and fully understands all provisions of the Option. Participant hereby agrees to accept as binding, conclusive and final all decisions or interpretations of the Administrator upon any questions
arising under the Plan or this Option. Participant further agrees to notify the Company upon any change in the residence address indicated below. 
  

					
	 PARTICIPANT
	  		  	 SERVICESOURCE INTERNATIONAL, LLC

			
	 	  		  	 
	 Signature
	  		  	 By

			
	 	  		  	 
	 Print Name
	  		  	 Print Name

			
	 	  		  	 
		  		  	 Title

			
	 	  		  	
	 Residence Address
	  		  	

  
 -5-

 EXHIBIT A 

2008 SHARE AWARD PLAN 
 EXERCISE NOTICE 
 ServiceSource International, LLC 

Attention: Stock Option Administration 
 1.    Exercise of Option. Effective as of today,                 , 20    ,
the undersigned (“Participant”) hereby elects to exercise Participant’s option (the “Option”) to purchase
                         Common Shares (the “Shares”) of ServiceSource International, LLC (the
“Company”) under and pursuant to the 2008 Share Award Plan (the “Plan”) and the Share Option Agreement dated                 ,
         (the “Option Agreement”). 

2.    Delivery of Payment. Participant herewith delivers to the Company the full purchase
price of the Shares, as set forth in the Option Agreement, and any and all withholding taxes due in connection with the exercise of the Option. 
 3.    Representations of Participant. Participant acknowledges that Participant has received, read and understood the Plan and the Option Agreement and agrees to abide by and be
bound by their terms and conditions. 
 4.    Rights as Member. Until the issuance of
the Shares (as evidenced by the appropriate entry on the books of the Company or of a duly authorized transfer agent of the Company), no right to vote or receive allocations of profits or losses or rights as a Member shall exist with respect to the
Common Shares subject to the Option, notwithstanding the exercise of the Option. The Shares shall be issued to Participant as soon as practicable after the Option is exercised in accordance with the Option Agreement and shall be subject to the terms
and conditions of the Operating Agreement, which is incorporated herein by reference. No adjustment shall be made for a dividend or other right for which the record date is prior to the date of issuance except as provided in Section 15 of the
Plan. 
 5.    Company’s Right of First Refusal. Before any Shares held by
Participant or any transferee (either being sometimes referred to herein as the “Holder”) may be sold or otherwise transferred (including transfer by gift or operation of law), the Company or its assignee(s) shall have a right of
first refusal to purchase the Shares on the terms and conditions set forth in this Section 5 (the “Right of First Refusal”). 
 (a)    Notice of Proposed Transfer. The Holder of the Shares shall deliver to the Company a written notice (the “Notice”) stating: (i) the Holder’s
bona fide intention to sell or otherwise transfer such Shares; (ii) the name of each proposed purchaser or other transferee (“Proposed Transferee”); (iii) the number of Shares to be transferred to each Proposed Transferee;
and (iv) the bona fide cash price or other consideration for which the Holder proposes to transfer the Shares (the “Offered Price”), and the Holder shall offer the Shares at the Offered Price to the Company or its assignee(s).

 (b)    Exercise of Right of First Refusal. At any
time within thirty (30) days after receipt of the Notice, the Company and/or its assignee(s) may, by giving written notice to the Holder, elect to purchase all, but not less than all, of the Shares proposed to be transferred to any one or more
of the Proposed Transferees, at the purchase price determined in accordance with subsection (c) below. 

(c)    Purchase Price. The purchase price (“Purchase Price”) for the Shares
purchased by the Company or its assignee(s) under this Section 5 shall be the Offered Price. If the Offered Price includes consideration other than cash, the cash equivalent value of the non-cash consideration shall be determined by the Board
of Directors of the Company in good faith. 
 (d)    Payment. Payment of the Purchase
Price shall be made, at the option of the Company or its assignee(s), in cash (by check), by cancellation of all or a portion of any outstanding indebtedness of the Holder to the Company (or, in the case of repurchase by an assignee, to the
assignee), or by any combination thereof within thirty (30) days after receipt of the Notice or in the manner and at the times set forth in the Notice. 
 (e)    Holder’s Right to Transfer. If all of the Shares proposed in the Notice to be transferred to a given Proposed Transferee are not purchased by the Company and/or its
assignee(s) as provided in this Section 5, then the Holder may sell or otherwise transfer such Shares to that Proposed Transferee at the Offered Price or at a higher price, provided that such sale or other transfer is consummated within one
hundred and twenty (120) days after the date of the Notice, that any such sale or other transfer is effected in accordance with any applicable securities laws and that the Proposed Transferee agrees in writing that the provisions of this
Section 5 shall continue to apply to the Shares in the hands of such Proposed Transferee. If the Shares described in the Notice are not transferred to the Proposed Transferee within such period, a new Notice shall be given to the Company, and
the Company and/or its assignees shall again be offered the Right of First Refusal before any Shares held by the Holder may be sold or otherwise transferred. 
 (f)    Exception for Certain Family Transfers. Anything to the contrary contained in this Section 5 notwithstanding, the transfer of any or all of the Shares during the
Participant’s lifetime or on the Participant’s death by will or intestacy to the Participant’s immediate family or a trust for the benefit of the Participant’s immediate family shall be exempt from the provisions of this
Section 5. “Immediate Family” as used herein shall mean spouse, lineal descendant or antecedent, father, mother, brother or sister. In such case, the transferee or other recipient shall receive and hold the Shares so transferred
subject to the provisions of this Section 5, and there shall be no further transfer of such Shares except in accordance with the terms of this Section 5. 

(g)    Termination of Right of First Refusal. The Right of First Refusal shall terminate as to
any Shares upon the earlier of (i) the first sale of common stock of the Company to the general public, or (ii) a Change in Control in which the successor corporation has equity securities that are publicly traded. 

6.    Tax Consultation. Participant understands that Participant may suffer adverse tax
consequences as a result of Participant’s purchase or disposition of the Shares. Participant represents that Participant has consulted with any tax consultants Participant deems advisable in

  
 -2-

 
connection with the purchase or disposition of the Shares and that Participant is not relying on the Company for any tax advice. 

7.    Restrictive Legends and Stop-Transfer Orders. 

(a)    Legends. Participant understands and agrees that the Company shall cause the legends
set forth below or legends substantially equivalent thereto, to be placed upon any certificate(s) evidencing ownership of the Shares together with any other legends that may be required by the Company or by state or federal securities laws:

 THE SECURITIES REPRESENTED HEREBY HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933 (THE
“ACT”) AND MAY NOT BE OFFERED, SOLD OR OTHERWISE TRANSFERRED, PLEDGED OR HYPOTHECATED UNLESS AND UNTIL REGISTERED UNDER THE ACT OR, IN THE OPINION OF COUNSEL SATISFACTORY TO THE ISSUER OF THESE SECURITIES, SUCH OFFER, SALE OR
TRANSFER, PLEDGE OR HYPOTHECATION IS IN COMPLIANCE THEREWITH. 
 THE SHARES REPRESENTED BY THIS CERTIFICATE ARE
SUBJECT TO CERTAIN RESTRICTIONS ON TRANSFER AND A RIGHT OF FIRST REFUSAL HELD BY THE ISSUER OR ITS ASSIGNEE(S) AS SET FORTH IN THE EXERCISE NOTICE BETWEEN THE ISSUER AND THE ORIGINAL HOLDER OF THESE SHARES, A COPY OF WHICH MAY BE OBTAINED AT THE
PRINCIPAL OFFICE OF THE ISSUER. SUCH TRANSFER RESTRICTIONS AND RIGHT OF FIRST REFUSAL ARE BINDING ON TRANSFEREES OF THESE SHARES. 
 THE SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO RESTRICTIONS ON TRANSFER FOR A PERIOD OF TIME FOLLOWING THE EFFECTIVE DATE OF THE UNDERWRITTEN PUBLIC OFFERING OF THE COMPANY’S SECURITIES
SET FORTH IN AN AGREEMENT BETWEEN THE ISSUER AND THE ORIGINAL HOLDER OF THESE SHARES AND MAY NOT BE SOLD OR OTHERWISE DISPOSED OF BY THE HOLDER PRIOR TO THE EXPIRATION OF SUCH PERIOD WITHOUT THE CONSENT OF THE COMPANY OR THE MANAGING UNDERWRITER.

 (b)    Stop-Transfer Notices. Participant agrees that, in order to ensure
compliance with the restrictions referred to herein, the Company may issue appropriate “stop transfer” instructions to its transfer agent, if any, and that, if the Company transfers its own securities, it may make appropriate notations to
the same effect in its own records. 
 (c)    Refusal to Transfer. The Company shall
not be required (i) to transfer on its books any Shares that have been sold or otherwise transferred in violation of any of the provisions of this Exercise Notice or (ii) to treat as owner of such Shares or to accord the right to vote or
pay dividends to any purchaser or other transferee to whom such Shares shall have been so transferred. 

8.    Successors and Assigns. The Company may assign any of its rights under this Exercise
Notice to single or multiple assignees, and this Exercise Notice shall inure to the benefit of 

  
 -3-

 
the successors and assigns of the Company. Subject to the restrictions on transfer herein set forth, this Exercise Notice shall be binding upon Participant and his or her heirs, executors,
administrators, successors and assigns. 
 9.    Interpretation. Any dispute
regarding the interpretation of this Exercise Notice shall be submitted by Participant or by the Company forthwith to the Administrator, which shall review such dispute at its next regular meeting. The resolution of such a dispute by the
Administrator shall be final and binding on all parties. 
 10.    Governing Law;
Severability. This Exercise Notice is governed by the internal substantive laws, but not the choice of law rules, of California. In the event that any provision hereof becomes or is declared by a court of competent jurisdiction to be illegal,
unenforceable or void, this Exercise Notice shall continue in full force and effect. 

11.    Entire Agreement. The Plan and the Option Agreement are incorporated herein by
reference. This Exercise Notice, the Plan, the Option Agreement and the Investment Representation Statement constitute the entire agreement of the parties with respect to the subject matter hereof and supersede in their entirety all prior
undertakings and agreements of the Company and Participant with respect to the subject matter hereof, and may not be modified adversely to the Participant’s interest except by means of a writing signed by the Company and Participant.

  

							
	 Submitted by:

PARTICIPANT
	    				 	 Accepted by:
 SERVICESOURCE INTERNATIONAL, LLC

			
	 	    				 	 
	 Signature
	    				 	 By

			
	 	    				 	 
	 Print Name
	    				 	 Print Name

			
	
                     
                                         
                              , 20        

	    	 	  
	  	 	 
	 Date
	    				 	 Title

			
	 Address
	    				 	
                             
                                         
              , 20        

			
	 	    				 	 Date

		    				 	
			
	 	    				 	
			
		    				 	

  
 -4-

 EXHIBIT B 

INVESTMENT REPRESENTATION STATEMENT 
  

					
	 PARTICIPANT
	  	:	  	
			
	 COMPANY
	  	:	  	 SERVICESOURCE INTERNATIONAL, LLC

			
	 SECURITY
	  	:	  	 COMMON SHARES

			
	 AMOUNT
	  	:	  	
			
	 DATE
	  	:	  	

 In connection with the purchase of the above-listed Securities, the undersigned
Participant represents to the Company the following: 
 (a)    Participant is aware of the
Company’s business affairs and financial condition and has acquired sufficient information about the Company to reach an informed and knowledgeable decision to acquire the Securities. Participant is acquiring these Securities for investment for
Participant’s own account only and not with a view to, or for resale in connection with, any “distribution” thereof within the meaning of the Securities Act of 1933, as amended (the “Securities Act”). 

(b)    Participant acknowledges and understands that the Securities constitute “restricted
securities” under the Securities Act and have not been registered under the Securities Act in reliance upon a specific exemption therefrom, which exemption depends upon, among other things, the bona fide nature of Participant’s investment
intent as expressed herein. In this connection, Participant understands that, in the view of the Securities and Exchange Commission, the statutory basis for such exemption may be unavailable if Participant’s representation was predicated solely
upon a present intention to hold these Securities for the minimum capital gains period specified under tax statutes, for a deferred sale, for or until an increase or decrease in the market price of the Securities, or for a period of one
(1) year or any other fixed period in the future. Participant further understands that the Securities must be held indefinitely unless they are subsequently registered under the Securities Act or an exemption from such registration is
available. Participant further acknowledges and understands that the Company is under no obligation to register the Securities. Participant understands that the certificate evidencing the Securities shall be imprinted with any legend required under
applicable state securities laws. 
 (c)    Participant is familiar with the provisions of
Rule 701 and Rule 144, each promulgated under the Securities Act, which, in substance, permit limited public resale of “restricted securities” acquired, directly or indirectly from the issuer thereof, in a non-public offering
subject to the satisfaction of certain conditions. Rule 701 provides that if the issuer qualifies under Rule 701 at the time of the grant of the Option to Participant, the exercise shall be exempt from registration

 
under the Securities Act. In the event the Company becomes subject to the reporting requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, ninety (90) days
thereafter (or such longer period as any market stand-off agreement may require) the Securities exempt under Rule 701 may be resold, subject to the satisfaction of the applicable conditions specified by Rule 144, including in the case of
affiliates (1) the availability of certain public information about the Company, (2) the amount of Securities being sold during any three (3) month period not exceeding specified limitations, (3) the resale being made in an
unsolicited “broker’s transaction”, transactions directly with a “market maker” or “riskless principal transactions” (as those terms are defined under the Securities Exchange Act of 1934) and (4) the timely
filing of a Form 144, if applicable. 
 In the event that the Company does not qualify under Rule 701 at
the time of grant of the Option, then the Securities may be resold in certain limited circumstances subject to the provisions of Rule 144, which may require (i) the availability of current public information about the Company;
(ii) the resale to occur more than a specified period after the purchase and full payment (within the meaning of Rule 144) for the Securities; and (iii) in the case of the sale of Securities by an affiliate, the satisfaction of the
conditions set forth in sections (2), (3) and (4) of the paragraph immediately above. 

(d)    Participant further understands that in the event all of the applicable requirements of
Rule 701 or 144 are not satisfied, registration under the Securities Act, compliance with Regulation A, or some other registration exemption shall be required; and that, notwithstanding the fact that Rules 144 and 701 are not
exclusive, the Staff of the Securities and Exchange Commission has expressed its opinion that persons proposing to sell private placement securities other than in a registered offering and otherwise than pursuant to Rules 144 or 701 shall have
a substantial burden of proof in establishing that an exemption from registration is available for such offers or sales, and that such persons and their respective brokers who participate in such transactions do so at their own risk. Participant
understands that no assurances can be given that any such other registration exemption shall be available in such event. 
  

	
	 PARTICIPANT

	
	 
	 Signature

	
	 
	 Print Name

	
	 
	 Date

	

  
 -2-

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