Document:

EX-10.1

 Exhibit 10.1 

EXECUTION VERSION 
 FORBEARANCE
AGREEMENT 
 THIS FORBEARANCE AGREEMENT, dated as of May 31, 2016 (this “Agreement”), is entered into by and between C&J
Energy Services Ltd. (“Parent”), CJ Lux Holdings S.à r.l., a Luxembourg private limited liability company (société à responsabilité limitée), having its registered office at 15, rue Edward
Steichen, L-2540 Luxembourg, having a share capital of $2,000,000 and registered with the Luxembourg Register of Commerce and Companies under number B190.857 (“Luxembourg Borrower”), CJ Holding Co. (“U.S. Borrower”
and, together with Parent and Luxembourg Borrower, the “Borrowers”), certain other Loan Parties identified on the signature pages hereto, Bank of America, N.A., in its capacity as Administrative Agent under the Credit Agreement (as
defined below) (in such capacity, the “Agent”) and the lenders appearing on the signature pages hereto (the “Consenting Lenders”). Each of the foregoing shall be referred to herein as a “Party”
and collectively as the “Parties.” 
 WITNESSETH: 

WHEREAS, the Borrowers, the Agent and the Lenders are party to that certain Second Amended and Restated Credit Agreement dated as of
September 29, 2015 (as amended, restated, extended, supplemented or otherwise modified and in effect from time to time, the “Credit Agreement”);1 

WHEREAS, the Borrowers (i) are unable to comply with Section 7.11(d) of the Credit Agreement for the six-month period ending
March 31, 2016 which failure would constitute an Event of Default under Section 8.01(b) the Credit Agreement (such default, the “Designated Financial Covenant Default”) and (ii) anticipate that they will fail to make
the interest payments (including, without limitation, payments of interest accruing at the Default Rate pursuant to Section 2.08(b) of the Credit Agreement) or pay unused commitment fees or Letter of Credit Fees due under the Credit Agreement
during the Forbearance Period (as defined below) (such defaults, the “Designated Payment Defaults” and, together with the Designated Financial Covenant Default, the “Designated Defaults”); 

WHEREAS, the Borrowers acknowledge and agree that (i) upon the occurrence and during the continuance of an Event of Default of the nature
of the Designated Financial Covenant Default, the Agent is (acting at the request of, or with the consent of, the Lenders holding more than 50% of the aggregate principal amount of the Revolving Credit Commitments and Initial Tranche B-1 Term Loans
(collectively, the “Majority Specified Lenders”)) entitled by notice to the Borrowers to accelerate certain of the Obligations, to seek immediate repayment in full of the Obligations and to exercise any or all of its rights and
remedies under the Loan Documents or applicable law and (ii) upon the occurrence and during the continuance of an Event of Default of the nature of the Designated Payment Defaults, the Agent is (acting at the request of, or with the consent of
the Required Lenders) entitled by notice to the Borrowers to accelerate certain of the Obligations, to seek immediate repayment in full of the Obligations and to exercise any or all of its rights and remedies under the Loan Documents or applicable
law; 
  

	1 	Capitalized terms used in this Agreement and not defined herein shall have the meanings ascribed thereto in the Credit Agreement. 

 WHEREAS, pursuant to that certain Temporary Limited Waiver Agreement, dated May 10, 2016 and
effective as of March 31, 2016 (the “First Limited Waiver”), the Agent and certain Lenders constituting the Majority Specified Lenders under the Credit Agreement, have agreed, subject to the conditions contained in the First
Limited Waiver, to temporarily waive the Designated Financial Covenant Default, with effect through May 31, 2016; 
 WHEREAS, the
Borrowers have requested that (i) the Lenders holding Revolving Credit Commitments and Initial Tranche B-1 Term Loans (collectively, the “Specified Lenders”) temporarily forbear, solely by reason of the Designated Financial
Covenant Default, from accelerating Obligations or otherwise exercising rights or remedies under the Loan Documents and (ii) the Lenders temporarily forbear, solely by reason of the Designated Payment Defaults, from accelerating Obligations or
otherwise exercising rights or remedies under the Loan Documents, in each case, during the Forbearance Period (as defined below), in order to permit the Borrowers to negotiate the terms of a transaction to resolve such Designated Defaults and to
restructure the Borrowers’ capital structure (a “Restructuring Transaction”); 
 WHEREAS, the Borrowers have the
intention to (i) continue to negotiate in good faith with the Agent and the Lenders to reach an agreement on the terms of the Restructuring Transaction as soon as reasonably practicable and (ii) use reasonable best efforts, in cooperation
with the Agent and the applicable Lenders, to complete documentation necessary to implement such Restructuring Transaction prior to the expiration of the Forbearance Period; and 

WHEREAS, the Consenting Lenders agree to accommodate such request of the Borrowers on the terms and subject to the conditions herein set
forth; 
 NOW, THEREFORE, in consideration of the foregoing, the covenants and conditions contained herein and other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows: 
 Section 1.
Incorporation of Recitals. 
 Each of the Loan Parties acknowledges that the recitals set forth above are true and correct in all
material respects. 
 Section 2. Amounts Owing.  

Each of the Loan Parties acknowledges and agrees that, as of the date hereof, the Borrowers are indebted to the Secured Parties in an aggregate
amount equal to (a) the aggregate principal amount of Revolving Credit Loans (including any Swing Line Loans) outstanding under the Credit Agreement in an amount equal to $284,400,000, plus accrued and unpaid interest thereon, plus (b) the
aggregate principal amount of Initial Tranche B-1 Term Loan outstanding under the Credit Agreement in an amount equal to $569,250,000, plus accrued and unpaid interest thereon, plus (c) the aggregate principal amount of Initial Tranche B-2 Term
Loan outstanding under the Credit Agreement in an amount equal to $480,150,000, plus accrued and unpaid interest thereon, plus (d) all obligations with respect to Letters of Credit outstanding under the Credit Agreement, plus (e) all
obligations, if any, pursuant to any Secured Cash Management Agreement or Secured Hedge Agreement, plus (f) the unpaid actual out-of-pocket expenses incurred by the Agent in connection with the preparation, negotiation, execution and delivery
of this Agreement and all unpaid out-of-pocket expenses incurred by the Agent and any Lender in connection with the enforcement or protection of their rights or in connection with this 

  
 2 

 
Agreement, the Credit Agreement and the other Loan Documents, in connection with the Obligations under the Credit Agreement or incurred during any workouts, restructuring or negotiating in
respect of such Obligations, as and to the extent set forth in Section 10.04(a) of the Credit Agreement, and such amounts are outstanding without defense, offset or counterclaim; provided that such amounts shall not include any Excluded
Swap Obligations. 
 Section 3. Forbearance; Forbearance Period. 

(a) In reliance upon the representations, warranties and covenants of the Loan Parties contained in this Agreement, and upon the terms and
subject to the conditions of this Agreement, each of the Consenting Lenders agrees that, during the Forbearance Period, such Lender shall not enforce any of its rights and remedies under the Loan Documents in respect of the applicable Designated
Defaults against the Loan Parties or their assets (the “Forbearance”). The Borrowers acknowledge and agree that the Forbearance is limited to the extent specifically set forth above and no other terms, covenants or provisions of the
Credit Agreement or any other Loan Document are intended pursuant to this Section 3 to (or shall) be affected hereby, all of which remain in full force and effect unaffected hereby. 

(b) The “Forbearance Period” shall commence on the Forbearance Effective Date (as defined below) and shall terminate
immediately and automatically upon the earliest to occur of (i) June 30, 2016, at 11:59 pm New York time and (ii) the occurrence of a Forbearance Termination Event (as defined below). 

(c) Upon the occurrence of a Forbearance Termination Event, the Forbearance Period shall immediately end without the requirement of any
demand, presentment, protest, notice or other action of any kind, all of which Borrowers and the other Loan Parties each waives, and subject to the terms of the Loan Documents, each of the Agent, the Required Lenders and the Majority Specified
Lenders shall be free in its sole and absolute discretion, without limitation, to proceed to enforce any or all of its rights and remedies available under the Loan Documents and/or applicable law in respect of the Designated Defaults. 

(d) The occurrence of any of the following events or circumstances shall constitute a termination event with respect to the Forbearance (each,
a “Forbearance Termination Event”): 
 (i) the occurrence and continuation of (i) a Default under
Section 8.01(a) of the Credit Agreement (other than the Designated Payment Defaults) or (ii) any Event of Default under the Credit Agreement that is not a Designated Default; 

(ii) a breach by the Borrowers or any Loan Party of any provision of this Agreement; provided that in the case of
Section 5(a)(i) and (ii) of this Agreement, such breach shall remain unremedied for a period of five Business Days after written notice thereof from the Agent to any of the Borrowers; or 

(iii) any representation or warranty contained in this Agreement shall be incorrect in any material respect as of the date
hereof; provided that if any such representation or warranty is qualified by or subject to a materiality qualification, such representation or warranty shall be true and correct in all respects. 

  
 3 

 (e) The Forbearance is limited in nature and nothing contained herein is intended, or shall be
deemed or construed (i) to constitute a waiver of any of the Designated Defaults or any future Defaults or Events of Default or compliance with any term or provision of the Loan Documents or applicable law or (ii) to establish a custom or
course of dealing between the Loan Parties, on the one hand, and the Agent and/or any Lender, on the other hand. 
 (f) Immediately upon the
Forbearance Period ending in accordance with its terms, the agreements set forth in Section 3(a) shall be void ab initio (it being understood, for the avoidance of doubt, that this provision shall not impair the effectiveness of any
provisions of this Agreement including Section 4, which shall remain in full force and effect). In furtherance of the foregoing, and notwithstanding the occurrence of the Forbearance Effective Date, each of the Loan Parties acknowledges and
confirms that, subject to the Forbearance, all rights and remedies of the Agent and the Lenders under the Loan Documents and applicable law with respect to the Borrowers or any other Loan Party shall continue to be available to the Agent and the
Lenders. 
 (g) The parties hereto agree that the running of all statutes of limitation and the doctrine of laches applicable to all claims
or causes of action that the Agent or any Lender may be entitled to take or bring in order to enforce its rights and remedies against the Borrowers or any other Loan Party are, to the fullest extent permitted by law, tolled and suspended during the
Forbearance Period. 
 Section 4. Covenants. 

(a) During the Forbearance Period, each Loan Party shall comply with all obligations, limitations, restrictions or prohibitions that would
otherwise be effective or applicable under the Credit Agreement or any of the other Loan Documents during the continuance of any Default or Event of Default; provided that, solely in respect of Net Cash Proceeds received from the Disposition
in one or more transactions of all or a portion of the business conducted by of Total E&S, Inc. and Blue Ribbon Technology, Inc., notwithstanding the default blocker in Section 2.05(b)(ii) of the Credit Agreement, the Term Borrower shall
not be required to offer to prepay the Term Loans with such Net Cash Proceeds, (A) until the aggregate amount of the Net Cash Proceeds derived from all Dispositions in any fiscal year of the Parent is equal to or greater than $25,000,000 or
(B) at the election of the Term Borrower (as notified by the Term Borrower to the Agent on or prior to the date on which a notice of prepayment shall be required to be delivered to the Agent pursuant to Section 2.05(b)(v) of the Credit
Agreement), to the extent a Loan Party or a Restricted Subsidiary reinvests all or any portion of such Net Cash Proceeds in operating assets (other than current assets) within 365 days after the receipt of such Net Cash Proceeds (or, if such Loan
Party or Restricted Subsidiary shall have entered into a legally binding commitment within such 365-day period to so apply such Net Cash Proceeds, within 180 days following such 365-day period); provided that if such Net Cash Proceeds shall
have not been so reinvested within the applicable period, the Term Borrower shall immediately offer to prepay the Term Loans in an aggregate amount equal to such Net Cash Proceeds. 

  
 4 

 (b) Notwithstanding any other provision of the Credit Agreement, during the Forbearance Period,
without the express written consent of the Required Lenders, each Loan Party shall not and shall cause each Restricted Subsidiary not to: 

(i) engage in any asset sales outside the ordinary course of business pursuant to Section 7.05(g) of the Credit Agreement,
except to the extent consideration therefor is in cash and for fair market value; or 
 (ii) pay or set aside funds for the
purpose of making any payments to or on behalf of Nabors (including, without limitation, in respect of any debt owed to Nabors, any payments of principal, interest, fees or expenses). 

(c) The Borrowers shall pay all fees and expenses incurred by the Agent (including the fees and expenses of Davis Polk & Wardwell LLP
(“Davis Polk”), FTI Consulting, Inc. (“FTI”), Moelis & Company (“Moelis”) and one local counsel in each jurisdiction in which Collateral is located or Loan Parties are organized) in
connection with the Credit Agreement, this Agreement and any other instruments or documents being executed and delivered in connection herewith and the transactions contemplated hereby, including any restructuring, in each case as provided in
Section 10.04(a) of the Credit Agreement. Amounts from the Retainers (as defined in the First Limited Waiver) shall be applied by Davis Polk, FTI and Moelis, as applicable, in respect of the accrued fees and expenses of such professionals in
accordance with the terms of their respective engagement agreements. The Borrowers shall, within two Business Days of receipt of an invoice therefor, promptly pay directly to Davis Polk an additional retainer amount in the amount of such fees and
expenses paid from Davis Polk’s Retainer during the period of the applicable invoice. 
 Section 5. Information and Financial
Data; Access to Properties and Inspections. 
 (a) Each Loan Party agrees (i) to provide the Agent and its representatives with
reasonable access to inspect such Loan Party’s financial records and properties pursuant to Section 6.10 of the Credit Agreement but without the limitations on the frequency of visits contained therein, provided that such visits shall be
during normal business hours and (ii) promptly to provide such customary financial and other information regarding the Loan Parties and their respective businesses and operations that the Agent or its advisors may reasonably request to the
extent (w) such information is readily available to a Loan Party, (x) such information is not subject to attorney/client privilege, (y) such information does not constitute trade secrets and (z) the provision of such information
is not prohibited by law or by the legally binding confidentiality obligations of any Loan Party to a third party (other than another Loan Party); provided that the Borrowers shall use commercially reasonable efforts to obtain the consent of
any such third party to provide such information to the Agent or its advisors on a confidential basis and use commercially reasonable efforts to communicate, to the extent permitted, the applicable information in a way that would not risk waiver of
such privilege or violate the applicable obligation. 
 (b) The Borrowers agree to provide the Agent and the Lenders by no later than 5:00
p.m. (New York time) (i) on Monday, June 13, 2016 and on Monday, June 27, 2016, a 13-week statement of projected receipts and disbursements (each a “Rolling 13-Week Cash Flow Forecast”) and (ii) commencing on
Wednesday, June 22, 2016 and on each Wednesday thereafter (beginning the Wednesday of the following week) during the Forbearance Period, a report showing actual receipts and disbursements through the prior week, including a variance report
showing the variance to the immediately prior Rolling 13-Week Cash Flow Forecast. 

  
 5 

 (c) No later than 5:00 p.m. (New York time) on Wednesday, June 1, 2016 and each Wednesday
thereafter (beginning the Wednesday of the following week) during the Forbearance Period (each a “Flash Reporting Date”), the Borrowers agree to provide to the Agent and the Lenders a flash report, prepared by the Borrowers
in good faith in accordance with their past practices for internal financial reporting, which shall consist of statements of Cash and Cash Equivalents (including both book and bank balances) held by the Parent and its subsidiaries on a consolidated
basis (i) as of close of business on the Friday immediately preceding the applicable Flash Reporting Date and (ii) on average for the 10 Business Days immediately preceding the applicable Flash Reporting Date. 

Section 6. Representations and Warranties.  

(a) Each of the Loan Parties hereby represents and warrants to the Agent and the Consenting Lenders that as of the date hereof: 

(i) the execution, delivery and performance of this Agreement by each of the Loan Parties has been duly authorized by all
necessary corporate or other organizational action, and do not (a) contravene the terms of any of the Loan Parties’ Organization Documents; (b) conflict with or result in any breach or contravention of, or require any payment to be
made under (i) any material Contractual Obligation to which each of the Loan Parties is a party or affecting each of the Loan Parties or the properties of each of the Loan Parties or any of its Restricted Subsidiaries or (ii) any order,
injunction, writ or decree of any Governmental Authority or any arbitral award to which each of the Loan Parties or its property is subject; (c) violate any Law to which each of the Loan Parties or its property is subject; or (d) result in
the creation of any Lien on any property of Parent or any Restricted Subsidiary; 
 (ii) no approval, consent, exemption,
authorization, or other action by, or notice to, or filing with, any Governmental Authority or any other Person is necessary or required in connection with the execution, delivery or performance by, or enforcement against, each of the Loan Parties
of this Agreement, other than those obtained prior to the Forbearance Effective Date or being obtained in connection herewith; 

(iii) each of the representations and warranties made by any Loan Party set forth in Article V of the Credit Agreement (other
than in Sections 5.05(d) and 5.18) or in any other Loan Document is true and correct in all material respects as of the date hereof with the same effect as though made on and as of the date hereof, except to the extent such representations and
warranties expressly relate to earlier dates, in which case they shall be true and correct in all material respects as of such earlier date; and 

(iv) no Default or Event of Default has occurred and is continuing other than the Designated Default. 

  
 6 

 Section 7. Conditions to Effectiveness of this Agreement. 

(a) This Agreement shall become effective (the date of such effectiveness being referred to herein as the “Forbearance Effective
Date”) upon satisfaction or waiver of each of the following conditions: 
 (i) execution and delivery of this
Agreement by the Agent, the Consenting Lenders and the Loan Parties and, in each case, delivered to the Agent; and 
 (ii)
payment of all fees and expenses due to Davis Polk, FTI and Moelis pursuant to Section 4(c) hereof and invoiced not later than two Business Days prior to the Forbearance Effective Date. 

Section 8. Notice of Default. 

The Borrowers shall provide notice to the Agent, as soon as possible but in any event within two Business Days of obtaining knowledge of the
occurrence any Forbearance Termination Event, which notice shall state that such event occurred and set forth, in reasonable detail, the facts and circumstances that gave rise to such event. Such notice shall be delivered by electronic mail to: 

Agency Management Services 
 Bank
of America, N.A. 
 Bank of America Plaza 

901 Main Street 
 Mail Code:
TX1-492-14-19 
 Dallas, TX 75202-3714 

Attn: Maurice Washington, VP, Agency Management Officer III 

(maurice.washington@baml.com) 

With copies to: 
 Davis
Polk & Wardwell LLP 
 450 Lexington Avenue 

New York, NY 10017 
 Attn: Jinsoo
Kim (jinsoo.kim@davispolk.com) 
 All notices given in accordance with the provisions of this Section 8 shall be deemed to have been
given on the date of receipt. 
 Section 9. Effect Upon Credit Agreement; Ratification of Liability; No Waiver; Etc. 

(a) From and after the date hereof, (i) the term “Agreement” in the Credit Agreement, and all references to the Credit Agreement
in any Loan Document, shall mean the Credit Agreement, as interpreted in accordance with the terms of this Agreement, and (ii) the term “Loan Documents” in the Credit Agreement and the other Loan Documents shall include, without
limitation, this Agreement and any agreements, instruments and other documents executed and/or delivered in connection herewith. 

  
 7 

 (b) Each of the Loan Parties hereby ratifies and reaffirms as of the date of this Agreement all
of its obligations under each Loan Documents to which it is a party in respect of payment, performance, indemnification or otherwise including, without limitation, guarantees of such obligations, and hereby ratifies and reaffirms its grant of liens
on or security interests in their properties pursuant to such Loan Documents as security for the Obligations under or with respect to the Credit Agreement and confirms and agrees that such liens and security interests secure all of the Obligations,
including any additional Obligations hereafter arising or incurred pursuant to or in connection with this Agreement, the Credit Agreement or any other Loan Document. 

(c) Except as expressly provided herein, nothing in this Agreement is intended or shall be deemed or construed to in any way waive, alter or
impair the obligations or any of the rights or remedies of the Agent or the Lenders under the Loan Documents or applicable law. All terms and provisions of the Loan Documents remain in full force and effect, except to the extent expressly modified
by this Agreement. Each of the Loan Parties acknowledges that the Agent and the Consenting Lenders have made no representations as to what actions, if any, they will take after the Forbearance Period, and the Agent and each Consenting Lender hereby
specifically reserves any and all rights, remedies, and claims it has (after giving effect hereto) with respect to the Events of Default and each other Default that may occur. 

Section 10. Release. 

(a) In consideration of, among other things, the forbearance provided for herein, each Borrower and each other Loan Party (on its own behalf
and on behalf of its respective Subsidiaries) forever waives, releases and discharges any and all claims (including, without limitation, cross-claims, counterclaims, rights of setoff and recoupment), causes of action, demands, suits, costs, expenses
and damages that it now has or hereafter may have, of whatsoever nature and kind, whether known or unknown, whether now existing or hereafter arising, whether arising at law or in equity, against the Agent and/or any Lender (in their respective
capacities as such) and any of their respective subsidiaries and affiliates, and each of their respective successors, assigns, officers, directors, employees, agents, attorneys and other advisors or representatives (collectively, the
“Released Parties”); provided that in each case such claim is based in whole or in part on facts, events or conditions, whether known or unknown, existing on or prior to the date hereof and which arise out of or are related
to the Credit Agreement or the Credit Agreement as amended by this Agreement, the other Loan Documents, the Obligations or the Collateral (collectively, the “Released Claims”). The Borrowers and other Loan Parties further agree to
refrain from commencing, instituting or prosecuting, or supporting any Person that commences, institutes, or prosecutes, any lawsuit, action or other proceeding against any and all Released Parties with respect to any and all Released Claims. 

(b) With respect to the subject of the foregoing releases, each of the Loan Parties hereby acknowledges the provisions of California Civil
Code Section 1542, which states: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY
AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. The Loan Parties hereby waive any and all rights which may be conferred upon them by virtue of Civil 

  
 8 

 
Code section 1542 or any similar provision or body of law. In this regard, the Loan Parties acknowledge that facts in addition to or different from those which are now known or believed to exist
may hereafter be discovered with respect to the subject matter herein and that any release pursuant to this Agreement will remain fully enforceable notwithstanding such discovery. 

Section 11. Successors and Assigns.  

This Agreement shall be binding upon and inure to the benefit of each Party hereto and their respective successors and assigns. During the
period commencing on the date hereof and ending on the last day of the Forbearance Period, no Consenting Lender shall transfer or assign its rights under the Credit Agreement or this Agreement absent the written agreement of the transferee or
assignee to be bound by the terms of this Agreement, but no Consenting Lender shall be further limited in its transfer or assignment rights other than as provided in the Credit Agreement. 

Section 12. No Third-Party Beneficiaries. 

No Person other than Borrowers, the other Loan Parties, the Agent and the Lenders, and in the case of Section 10 hereof, the Released
Parties, shall have any rights hereunder or be entitled to rely on this Agreement and all third-party beneficiary rights (other than the rights of the Released Parties under Section 10 hereof) are hereby expressly disclaimed. 

Section 13. Severability. 

The invalidity, illegality or unenforceability of any provision in or obligation under this Agreement in any jurisdiction shall not affect or
impair the validity, legality or enforceability of the remaining provisions or obligations under this Agreement or of such provision or obligation in any other jurisdiction. 

Section 14. Governing Law, Jurisdiction; Waiver of Jury Trial. 

Sections 10.14 and 10.15 of the Credit Agreement apply to this Agreement, mutatis mutandis. 

Section 15. Amendments. 

The provisions of this Agreement, including the provisions of this sentence, may not be amended, modified or supplemented, and waivers or
consents to departures from the provisions hereof may not be given, without the express prior written consent of the Loan Parties, the Agent and the Required Lenders. 

Section 16. Time of Essence. 

Time is of the essence in the performance of each of the obligations of the Borrowers and the other Loan Parties hereunder and with respect to
all conditions to be satisfied by such parties. 

  
 9 

 Section 17. Good Faith Cooperation; Further Assurances. 

Each of the Loan Parties hereby agrees to execute and deliver from time to time such other documents and take such other actions as may be
reasonably necessary in order to effectuate the terms hereof. The Parties shall cooperate with each other and with their respective counsel in good faith in connection with any steps required to be taken as part of their respective obligations under
this Agreement. 
 Section 18. Prior Negotiations; Entire Agreement. 

This Agreement, the Credit Agreement and the other Loan Documents constitute the entire agreement of the Parties with respect to the subject
matter hereof, and supersedes all other prior negotiations, understandings or agreements with respect to the subject matter hereof. 

Section 19. Interpretation. 

This Agreement is the product of negotiations of the Parties and in the enforcement or interpretation hereof, is to be interpreted in a neutral
manner, and any presumption with regard to interpretation for or against any Party by reason of that Party having drafted or caused to be drafted this Agreement, or any portion hereof, shall not be effective in regard to the interpretation hereof.

 Section 20. Counterparts. 

This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, and all of which taken together shall
constitute one and the same instrument. Delivery of an executed counterpart of a signature page to this Agreement by facsimile transmission or by electronic mail (e.g. “.pdf” or “.tif”) shall be effective as delivery of an
original executed counterpart of this Agreement. 
 Section 21. Section Titles. 

The section and subsection titles contained in this Agreement are included for convenience only, shall be without substantive meaning or
content of any kind whatsoever, and are not a part of the agreement between the Loan Parties, on the one hand, and Agent and the Consenting Lenders, on the other hand. Any reference in this Agreement to any “Section” refers, unless the
context otherwise indicates, to a section of this Agreement 
 Section 22. Notice of Designated Defaults. This Agreement and the
matters set forth herein shall constitute written notice of the Designated Defaults for purposes of satisfaction of any disclosure requirement in the Credit Agreement, any Compliance Certificate or any other Loan Document requiring that the Loan
Parties give notice of, certify as to the absence of, or otherwise disclose in writing the occurrence and/or continuance of any Default or Event of Default and the failure of any Loan Party prior to, on or after the date hereof to deliver any such
notice, certification or other disclosure shall not constitute a Default or Event of Default under the Credit Agreement. The Borrowers (along with their advisors) are in ongoing discussions with the Lenders and their advisors regarding the
Designated Defaults and a long-term solution. 
 [signature pages follow] 

  
 10 

 IN WITNESS WHEREOF, the parties hereto have executed and delivered this Agreement as of the day
and year first above written. 
  

			
	 C&J ENERGY PRODUCTION SERVICES-CANADA

LTD. (formerly Nabors Production Services Ltd.)

	C&J ENERGY SERVICES LTD.
	C&J ENERGY SERVICES, INC.
	C&J SPEC-RENT SERVICES, INC.
	C&J WELL SERVICES, INC. (formerly Nabors Completion & Production Services Co.)
	CJ HOLDING CO.
		
	By:	 	 /s/ Randall C. McMullen, Jr.

	Name:	 	Randall C. McMullen, Jr.
	Title:	 	Chief Executive Officer, President and Chief Financial Officer
	
	BLUE RIBBON TECHNOLOGY, INC.
	C&J VLC, LLC
	KVS TRANSPORTATION, INC.
	MOBILE DATA TECHNOLOGIES LTD.
	TOTAL E&S, INC.
		
	By:	 	 /s/ Randall C. McMullen, Jr.

	Name:	 	Randall C. McMullen, Jr.
	Title:	 	Chief Executive Officer and Chief Financial Officer
	
	ESP COMPLETION TECHNOLOGIES LLC
	TELLUS OILFIELD INC.
	TIGER CASED HOLE SERVICES, INC.
		
	By:	 	 /s/ Randall C. McMullen, Jr.

	Name:	 	Randall C. McMullen, Jr.
	Title:	 	Chief Financial Officer

 [Signature Page to Forebearance Agreement] 

 
			
	C&J CORPORATE SERVICES (BERMUDA) LTD.
		
	By:	 	 /s/ Randall C. McMullen, Jr.

	Name:	 	Randall C. McMullen, Jr.
	Title:	 	Director
	
	CJ LUX HOLDINGS S.À R.L.
	PENNY GLOBAL HOLDINGS S.À R.L.
	PENNY GLOBAL LEASING S.À R.L.
	PENNY LUXEMBOURG FINANCING S.À R.L.
	PENNY TECHNOLOGIES S.À R.L.
		
	By:	 	 /s/ Danielle Hunter

	Name:	 	Danielle Hunter
	Title:	 	Type A Manager
	
	COPPER IRELAND FINANCING I LTD.
	COPPER IRELAND FINANCING II LTD.
		
	By:	 	 /s/ Danielle Hunter

	Name:	 	Danielle Hunter
	Title:	 	Director
	
	C&J INTERNATIONAL B.V.
		
	By:	 	 /s/ Danielle Hunter

	Name:	 	Danielle Hunter
	Title:	 	Managing Director A
	
	C&J INTERNATIONAL MIDDLE EAST FZCO
		
	By:	 	 /s/ Angus Fraser

	Name:	 	Angus Fraser
	Title:	 	General Manager

 [Signature Page to Forebearance Agreement] 

 
			
	BANK OF AMERICA, N.A., as Agent and on behalf of the Consenting Lenders
		
	By:	 	 /s/ Maurice Washington

	Name:	 	Maurice Washington
	Title:	 	Vice President

 [Signature Page to Forebearance Agreement]EX-10.1

 Exhibit 10.1 
  

 
 May 31, 2016 

salesforce.com, inc. 
 The Landmark @ One Market 

Suite 300 
 San Francisco, California 94105 

Attention: Joachim Wettermark 
 Project
Champagne 
 Commitment Letter 

Ladies and Gentlemen: 
 salesforce.com, inc., a Delaware
corporation (“you” or the “Borrower”) has advised Merrill Lynch, Pierce, Fenner & Smith Incorporated (or any of its designated affiliates, “MLPFS”) and Bank of America,
N.A. (“Bank of America”; together with MLPFS, “we” or “us”) that it intends to acquire (the “Acquisition”), directly or indirectly, all of the
outstanding common stock of Demandware, Inc., a Delaware corporation (the “Target”) pursuant to a tender offer by Dynasty Acquisition Corp., a newly created wholly-owned indirect subsidiary of the Borrower (“Merger
Sub”), followed by a merger of Merger Sub with and into the Target (the “Merger”). The Acquisition will be consummated pursuant to an Agreement and Plan of Merger by and among the Borrower,
Merger Sub and the Target dated as of the date of this letter (the “Merger Agreement”). You have also advised Bank of America and MLPFS that you intend to finance the Acquisition and the Merger and the costs and expenses
related to the Transaction (as hereinafter defined) from one or more of the following sources (and that no other financing will be required in connection with the Transaction): (i) the Borrower will obtain the term loan facility described in
this Commitment Letter (as defined below) in an aggregate principal amount equal to $500 million (the “Term Loan Facility”), (ii) revolving borrowings under the Borrower’s Existing Credit Agreement (as defined in
the Summary of Terms (as defined below)) and (iii) the Borrower’s cash. The Acquisition, the entering into and funding of the Term Loan Facility and all related transactions are hereinafter collectively referred to as the
“Transaction.” 
 In connection with the foregoing, Bank of America hereby commits to provide the full principal amount of the Term
Loan Facility to the Borrower and to act as the sole administrative agent (in such capacity, the “Administrative Agent”) for the Term Loan Facility, all upon and subject to the terms and conditions set forth in this letter,
in the Summary of Terms and Conditions attached as Exhibit A hereto and incorporated herein by this reference (the “Summary of Terms”, and together with this letter and the other exhibits hereto, the
“Commitment Letter”) and in the Fee Letter (as hereinafter defined). MLPFS is pleased to advise you of its willingness, as sole lead arranger and sole bookrunner (in such capacities, the “Lead
Arranger”) for the Term Loan Facility, to use its commercially reasonable efforts to form a syndicate of banks and financial institutions (including Bank of America) (collectively, the “Lenders”) acceptable to
you for the Term Loan Facility. For purposes of this Commitment Letter and the Fee Letter, (i) “Effective Date” shall mean the date of effectiveness of the definitive credit agreement under the Loan Documentation (the
“Credit Agreement”) solely upon the satisfaction (or waiver by the Lead Arranger) of each of the conditions precedent identified in the Summary of Terms under the heading “Conditions

 
Precedent to Effectiveness” and (ii) “Funding Date” shall mean the date of the consummation of the Merger, the satisfaction (or waiver by the Lead Arranger) of
each of the conditions precedent identified in the Summary of Terms under the heading “Conditions Precedent to Funding” and the funding of the Term Loan Facility. 

Bank of America will act as sole Administrative Agent for the Term Loan Facility and MLPFS will act as Lead Arranger for the Term Loan Facility. No additional
agents, co-agents, arrangers or bookrunners will be appointed and no other titles will be awarded unless you and we shall so agree in writing. It is understood and agreed that, if any additional arranger or bookrunner is appointed in accordance with
this letter, MLPFS will have the left and highest placement on any information memoranda and other marketing materials relating to the Term Loan Facility, and shall hold the role and responsibilities conventionally associated with such placement,
including maintaining sole physical books for the Term Loan Facility. 
 Notwithstanding anything in this Commitment Letter, the Fee Letter, the Loan
Documentation (as defined below) or any other agreement or other undertaking concerning the financing contemplated hereby, the Acquisition or the Merger to the contrary, the funding of the Term Loan Facility on the Funding Date pursuant to the
commitment of Bank of America hereunder is subject solely to the satisfaction (or waiver by the Lead Arranger) of each of the conditions precedent identified in the Summary of Terms under the heading “Conditions Precedent to Funding”. 

Notwithstanding anything in this Commitment Letter, the Fee Letter, the definitive documentation for the Term Loan Facility (the “Loan
Documentation”) or any other agreement or other undertaking concerning the financing contemplated hereby, the Acquisition or the Merger to the contrary, (i) the only conditions (express or implied) to the availability and funding
of the Term Loan Facility on the Funding Date are those conditions precedent expressly set forth in the Summary of Terms under the heading “Conditions Precedent to Funding”, (ii) the only representations and warranties the accuracy of
which shall be a condition to the availability of the Term Loan Facility on the Funding Date shall be the Specified Representations (defined below) and (iii) the terms of the Loan Documentation shall be in a form such that they do not impair
availability of the Term Loan Facility on the Funding Date if the conditions precedent identified in the Summary of Terms under the heading “Conditions Precedent to Funding” are satisfied (or waived by the Lead Arranger) (it being
understood that, to the extent any guarantee is not or cannot be provided on the Funding Date after your use of commercially reasonable efforts to do so, then the delivery of such guarantee shall not constitute a condition precedent to the
availability of the Term Loan Facility on the Funding Date but instead shall be required to be delivered after the Funding Date pursuant to arrangements and timing to be mutually agreed by the Administrative Agent, the Lead Arranger and the Borrower
acting reasonably). For purposes hereof, “Specified Representations” means (a) such of the representations and warranties made by the Target with respect to the Target and its subsidiaries and/or assets in the Merger
Agreement that are material to the interests of the Lenders, but only to the extent that you (or your subsidiary or affiliate) have the right to terminate your (or its) obligations under the Merger Agreement, or decline to consummate the Offer (as
defined in the Merger Agreement), as a result of a breach of such representations and warranties in the Merger Agreement (the “Specified Merger Agreement Representations”) and (b) the representations and warranties of
the Borrower and the Guarantors in the Loan Documentation relating to (1) corporate or other organizational existence, (2) corporate power and authority to enter into the Loan Documentation, (3) the enforceability against the Borrower
and the Guarantors of the Loan Documentation, (4) due authorization, execution and delivery of the Loan Documentation, (5) the execution and delivery of the Loan Documentation does not contravene any material law or conflict with the
organizational documents of the Borrower and the Guarantors, (6) Federal Reserve margin regulations, (7) solvency on a consolidated basis as of the Funding Date (after giving effect to the Transaction) of the Borrower and its subsidiaries
consistent with the form of solvency certificate attached hereto as Exhibit B, (8) the Investment Company Act, (9)

  
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PATRIOT Act, and (10) use of proceeds does not violate OFAC or FCPA and (except with respect to use of proceeds) material compliance with OFAC and FCPA (the “Specified Credit
Agreement Representations”). This paragraph shall be known as the “Certain Funds Provision.” 
 The Lead Arranger
reserves the right, prior to or after the Funding Date, to syndicate all or a portion of Bank of America’s commitment hereunder with respect to the Term Loan Facility (x) prior to the later to occur of (i) the funding of the Term Loan
Facility on the Funding Date and (ii) the Syndication Date, to Approved Lenders (as defined and as further provided below) and (y) after the later to occur of (i) the funding of the Term Loan Facility on the Funding Date and
(ii) the Syndication Date, in accordance with the assignment provisions of the Credit Agreement; provided that notwithstanding the right of the Lead Arranger to syndicate the Term Loan Facility and receive commitments with respect
thereto, Bank of America shall not be relieved, released or novated from its obligations hereunder (including its obligation to fund the entire amount of the Term Loan Facility pursuant to its commitment hereunder on the Funding Date) in
connection with any syndication, assignment or participation of the Term Loan Facility, prior to the funding of the entire amount (or such lesser amount as is requested by the Borrower in writing) of the Term Loan Facility on the Funding Date,
except pursuant to (a) the Credit Agreement, to the extent of the commitments of the Lenders party thereto that (i) have been identified in that certain side letter among the parties hereto dated as of the date of this Commitment Letter
(the “Side Letter”) or (ii) are otherwise acceptable to you in your sole discretion (any such Lender described in the foregoing clauses (i) or (ii), an “Approved Lender”), in which case the
commitment of Bank of America hereunder will be reduced dollar-for-dollar by the commitments of such Approved Lenders, or (b) a customary joinder or amendment to, or amendment or restatement of, this Commitment Letter executed by you and us
(any such joinder, amendment or amendment and restatement, a “Joinder”) pursuant to which an Approved Lender agrees to become party to this Commitment Letter and to extend commitments directly to you on the terms set forth
herein (in which case the commitment of Bank of America hereunder will be reduced dollar-for-dollar by the commitments of such Approved Lenders), and which, for the avoidance of doubt, shall not add any conditions to the availability of the Term
Loan Facility or modify the Commitment Letter in any matter other than technical modifications necessary to effectuate the addition of such Approved Lenders; provided further that (x) in the event that Bank of America deems it
reasonably necessary, at any time after the date that is 30 days after the date of this Commitment Letter and based on the progress of the negotiation of the Credit Agreement (and provided that the Effective Date has not occurred), the parties
hereto shall cooperate in good faith to execute and deliver Joinders promptly upon prospective Approved Lenders’ being identified in consultation with you (with it being understood that the terms of this Commitment Letter shall not be modified
in connection with any such Joinder, other than such technical modifications as may be necessary to effectuate the addition of such Approved Lenders), and (y) in the event that the Lead Arranger deems it reasonably necessary to syndicate to
Lenders not identified in the Side Letter, the Borrower shall use commercially reasonable efforts to consult with the Lead Arranger to identify and designate other Approved Lenders that are mutually agreeable to the Borrower (in its sole discretion)
and the Lead Arranger. You and we shall negotiate in good faith to agree upon Loan Documentation that is no less favorable to the Borrower than the Existing Credit Agreement (as defined in the Summary of Terms) and the related loan documentation and
that is otherwise substantially consistent with the Summary of Terms or as you and we may otherwise agree, and you and we shall use commercially reasonable efforts to finalize as promptly as practicable such Loan Documentation after the date hereof.

 Without limiting your obligations to assist with syndication efforts as set forth herein, it is understood that Bank of America’s commitment
hereunder is not conditioned upon the syndication of, or receipt of commitments in respect of, the Term Loan Facility and the successful completion of syndication of the Term Loan Facility shall not constitute a condition to the availability of the
Term Loan Facility on the Funding Date. The Lead Arranger intends to commence syndication of the Term Loan Facility promptly upon your acceptance of this Commitment Letter and the Fee Letter. Until the earlier of (i) the date upon

  
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which a Successful Syndication (as defined in the Fee Letter) is achieved and (ii) the 90th day following the Funding Date (the
“Syndication Date”), you agree to actively assist, and to use your commercially reasonable efforts to cause the Target to actively assist, the Lead Arranger in achieving a syndication of the Term Loan Facility that is
reasonably satisfactory to the Lead Arranger and you. Such assistance shall include your (a) providing and using your commercially reasonable efforts to cause your advisors to provide (and using your commercially reasonable efforts to cause the
Target and its advisors to provide) Bank of America and MLPFS upon request with all financial statements, projections and other financial information reasonably deemed necessary by Bank of America and MLPFS to complete syndication, including, but
not limited to, information and evaluations prepared by you and your advisors, or on your behalf, or by the Target and its advisors, or on their behalf, relating to the transactions contemplated hereby (including the Projections (as hereinafter
defined), the “Information”), (b) assisting (including by using commercially reasonable efforts to cause the Target to assist) in the preparation of confidential offering memoranda and other customary marketing materials
to be used in connection with the syndication of the Term Loan Facility (collectively with the Summary of Terms, the “Information Materials”), (c) using your commercially reasonable efforts to ensure that the syndication
efforts of the Lead Arranger benefit materially from your and, to the extent practicable and commercially reasonable, the Target’s existing banking relationships and (d) otherwise assisting the Lead Arranger in its syndication efforts,
including by making your and your subsidiaries’ officers and advisors available (and your using commercially reasonable efforts to cause the officers and advisors of the Target and its subsidiaries to be available) from time to time to attend
and make presentations regarding the business and prospects of the Borrower and its subsidiaries and/or the Target and its subsidiaries, as appropriate, at one meeting of prospective Lenders (or, if otherwise deemed reasonably necessary by MLPFS,
one or more meetings of prospective Lenders), at a time and location to be mutually agreed. 
 Notwithstanding anything to the contrary contained in this
Commitment Letter or the Fee Letter, (A) you will not be required to provide any information to the extent that the provision thereof would violate any attorney-client privilege, law, rule or regulation or any confidentiality obligation binding
on you, the Target and/or any of your or their respective affiliates; provided that you shall use commercially reasonable efforts to obtain the relevant consents under such obligations of confidentiality to permit the provision of such
information and shall notify us of the information that is not being provided on the basis of such confidentiality obligations and (B) the financial statements identified in the Summary of Terms under the heading “Conditions Precedent to
Funding” are the only financial statements that will be required in connection with the syndication of the Term Loan Facility. 
 It is understood and
agreed that the Lead Arranger will manage and control all aspects of the syndication in consultation with you, including decisions as to the selection of prospective Approved Lenders and any titles offered to proposed Approved Lenders, when
commitments will be accepted and the final allocations of the commitments among the Approved Lenders (which allocations must be acceptable to you in your reasonable discretion, your consent thereto not to be unreasonably withheld or delayed). It is
understood that no Lender participating in the Term Loan Facility will receive compensation from you in order to obtain its commitment, except on the terms contained herein, in the Summary of Terms and in the Fee Letter. It is also understood and
agreed that the amount and distribution of the fees among the Lenders will be at the sole and absolute discretion of Bank of America and the Lead Arranger. 

You represent and warrant that (in each case, to your knowledge with respect to the Target and its subsidiaries) (a) all financial projections concerning
the Borrower and its subsidiaries and the Target and its subsidiaries that have been or are hereafter made available to Bank of America, MLPFS or the Lenders by you or any of your subsidiaries or representatives (or on your or their behalf) or by
the Target or any of its subsidiaries or representatives in connection with the transactions contemplated hereby (the “Projections”) have been or will be prepared in good faith based upon assumptions that you believed
to be reasonable at the time made (it being understood that Projections are as to future events, are not to be 

  
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viewed as facts and that actual results during the period or periods covered by such Projections may differ from projected results and such differences may be material) and (b) all written
Information, other than Projections and information of a general industry nature, which has been or is hereafter made available to Bank of America, MLPFS or the Lenders by you or any of your representatives or subsidiaries (or on your or their
behalf) or by the Target or any of its subsidiaries or representatives in connection with any aspect of the transactions contemplated hereby, as and when furnished, taken as a whole and together with your filings with the Securities and Exchange
Commission, is and will be correct in all material respects and does not and will not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements contained therein not materially misleading in
light of the circumstances under which such statements were made (after giving effect to all supplements and updates thereto from time to time). You agree to furnish us with further and supplemental information from time to time until the Funding
Date and, if requested by us, for a period thereafter ending upon the Syndication Date as is necessary to complete the syndication of the Term Loan Facility, so that the representation and warranty in the immediately preceding sentence are correct
on the Funding Date and on such later date on which the syndication of the Term Loan Facility is completed as if the Information were being furnished, and such representation and warranty were being made, on such date; provided, that, any
such supplementation shall cure any breach of such representations and in each case, prior to the Funding Date, with respect to the Target and its subsidiaries, your obligations pursuant to this sentence shall be on a commercially reasonable efforts
basis. In issuing this commitment and in arranging and syndicating the Term Loan Facility, Bank of America and MLPFS are and will be using and relying on the Information without independent verification thereof and do not assume responsibility for
the accuracy or completeness of the Information. Without limiting your obligations under this paragraph, it is understood that Bank of America’s commitment with respect to the Term Loan Facility hereunder is not conditioned upon the accuracy
of, or your compliance with, the representations, warranties and covenants in this paragraph. 
 You acknowledge that MLPFS and/or Bank of America on your
behalf will make available Information Materials to the proposed syndicate of Lenders by posting the Information Materials on Syndtrak, IntraLinks or another similar electronic system. In connection with the syndication of the Term Loan Facility,
unless the parties hereto otherwise agree in writing, you shall be under no obligation to provide Information Materials suitable for distribution to any prospective Lender (each, a “Public Lender”) that has personnel who do
not wish to receive material non-public information (within the meaning of the United States federal securities laws, “MNPI”) with respect to the Borrower or its affiliates, the Target or its affiliates, or the respective
securities of any of the foregoing. You agree, however, that the Loan Documentation will contain provisions concerning Information Materials to be provided to Public Lenders and the absence of MNPI therefrom. Prior to distribution of Information
Materials to prospective Lenders, you shall provide us with a customary letter authorizing the dissemination thereof, subject to confidentiality undertakings satisfactory to you (it being understood and agreed that customary procedures employed by
us for providing prospective Lenders access via Syndtrak (or another similar electronic system) to information and other materials related to the Term Loan Facility and the confidentiality terms to be accepted by prospective Lenders in connection
therewith are satisfactory to you for such purpose). 
 By executing this Commitment Letter, you agree to reimburse Bank of America and the Lead Arranger
from time to time on demand for all reasonable out-of-pocket fees and expenses (including, but not limited to, (a) the reasonable fees, disbursements and other charges of Moore & Van Allen PLLC, as counsel to Bank of America and the
Lead Arranger, and of special and local counsel to the Lenders retained by the Lead Arranger or the Administrative Agent and (b) due diligence expenses) incurred in connection with the Term Loan Facility, the syndication thereof, the
preparation of the Loan Documentation and the other transactions contemplated hereby. You acknowledge that we may receive a benefit, including without limitation, a discount, credit or other accommodation, from any of such counsel based on the fees
such counsel may receive on account of their relationship with us including, without limitation, fees paid pursuant hereto. 

  
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 You agree to indemnify and hold harmless Bank of America, MLPFS, each Lender and each of their respective
affiliates and their respective officers, directors, employees, agents, advisors and other representatives (each, an “Indemnified Party”) from and against (and will reimburse each Indemnified Party as the same are incurred
for) any and all claims, damages, losses, liabilities and expenses (including, without limitation, the reasonable and documented fees, disbursements and other charges of counsel) that are incurred by or asserted or awarded against any Indemnified
Party, in each case arising out of or in connection with or by reason of (including, without limitation, in connection with any investigation, litigation or proceeding or preparation of a defense in connection therewith) (a) any matters
contemplated by this Commitment Letter, the Fee Letter, the Merger Agreement or any related transaction or (b) the Term Loan Facility, or any use made or proposed to be made with the proceeds thereof, except to the extent such claim, damage,
loss, liability or expense is found in a final, nonappealable judgment by a court of competent jurisdiction to have resulted from (i) such Indemnified Party’s bad faith, gross negligence or willful misconduct, (ii) the material breach
by such Indemnified Party of its express obligations under this Commitment Letter pursuant to a claim initiated by the Borrower or (iii) any dispute solely among Indemnified Parties (not arising as a result of any act or omission by the
Borrower, the Target or any of their respective subsidiaries or affiliates) other than claims against an Indemnified Party in its capacity or fulfilling its role as an agent, bookrunner, arranger or any other similar role under the Term Loan
Facility. In the case of an investigation, litigation or proceeding to which the indemnity in this paragraph applies, such indemnity shall be effective whether or not such investigation, litigation or proceeding is brought by you, your equityholders
or creditors, the Target or any other third party or an Indemnified Party, whether or not an Indemnified Party is otherwise a party thereto and whether or not the transactions contemplated hereby are consummated. You also agree that no Indemnified
Party shall have any liability (whether direct or indirect, in contract or tort or otherwise) to you or your subsidiaries or affiliates or to your or their respective equity holders or creditors arising out of, related to or in connection with any
aspect of the transactions contemplated hereby, except to the extent of your direct, as opposed to special, indirect, consequential or punitive, damages determined in a final, nonappealable judgment by a court of competent jurisdiction to have
resulted from such Indemnified Party’s gross negligence or willful misconduct or a material breach by such Indemnified Party of its express obligations under this Commitment Letter. Notwithstanding any other provision of this Commitment Letter,
no Indemnified Party shall be liable for any damages arising from the use by others of information or other materials obtained through electronic telecommunications or other information transmission systems, other than for your direct or actual
damages resulting from the gross negligence or willful misconduct of such Indemnified Party as determined by a final and nonappealable judgment of a court of competent jurisdiction. 

This Commitment Letter, the Side Letter and the fee letter among you, Bank of America and MLPFS of even date herewith (the “Fee
Letter”) and the contents hereof and thereof are confidential and, except for disclosure hereof or thereof on a confidential basis to your accountants, attorneys and other professional advisors retained by you in connection with the
Term Loan Facility or as otherwise required by law, may not be disclosed in whole or in part to any person or entity without our prior written consent; provided, however, it is understood and agreed that you may (i) disclose this
Commitment Letter but not the Side Letter or the Fee Letter after your acceptance of this Commitment Letter, the Side Letter and the Fee Letter, in filings with the Securities and Exchange Commission and other applicable regulatory authorities and
stock exchanges, (ii) disclose this Commitment Letter but not the Fee Letter or the Side Letter to the Target and its officers, directors, accountants, attorneys and other professional advisors on a confidential and need to know basis in
connection with their consideration of the Transaction, (iii) to the extent portions thereof have been redacted in a manner to be reasonably agreed by us (including the portions thereof addressing fees payable to MLPFS, Bank of America and/or
the other Lenders, economic flex 

  
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terms and other economic terms), disclose the Side Letter and the Fee Letter to the Target and its officers, directors, accountants, attorneys and other professional advisors on a confidential
and need to know basis, and (iv) after your acceptance of this Commitment Letter and the Fee Letter, disclose the aggregate fees payable under the Fee Letter (but not the Fee Letter itself) in generic disclosure of aggregate sources and uses
contained in any offering memorandum, prospectus or other marketing materials relating to the Term Loan Facility. We hereby notify you and each guarantor that pursuant to the requirements of the USA PATRIOT Act, Title III of Pub. L. 107-56 (signed
into law October 26, 2001) (the “Act”), each of us is required to obtain, verify and record information that identifies you and each such guarantor, which information includes your and their names and addresses and other
information that will allow us, as applicable, to identify you and each guarantor in accordance with the Act. 
 You acknowledge that Bank of America and
MLPFS or their affiliates may be providing financing or other services to parties whose interests may conflict with yours. Bank of America and MLPFS agree that they will not furnish confidential information obtained from you to any of their other
customers and that they will treat confidential information relating to you and your affiliates with the same degree of care as they treat their own confidential information. Bank of America and MLPFS further advise you that they will not make
available to you confidential information that they have obtained or may obtain from any other customer. In connection with the services and transactions contemplated hereby, you agree that Bank of America and MLPFS are permitted to access, use and
share with any of their bank or non-bank affiliates, agents, advisors (legal or otherwise) or representatives any information concerning you or any of your affiliates that is or may come into the possession of Bank of America, MLPFS or any of such
affiliates. 
 In connection with all aspects of each transaction contemplated by this Commitment Letter, you acknowledge and agree, and acknowledge your
subsidiaries’ understanding, that: (a) (i) the arranging and other services described herein regarding the Term Loan Facility are arm’s-length commercial transactions between you and your subsidiaries, on the one hand, and Bank
of America and MLPFS, on the other hand, (ii) you have consulted your own legal, accounting, regulatory and tax advisors to the extent you have deemed appropriate, and (iii) you are capable of evaluating, and understand and accept, the
terms, risks and conditions of the financing transactions contemplated hereby; (b) (i) each of Bank of America and MLPFS has been, is, and will be acting solely as a principal and, except as otherwise expressly agreed in writing by the
relevant parties, has not been, is not, and will not be acting as an advisor, agent or fiduciary for you, any of your affiliates or any other person or entity and (ii) neither Bank of America nor MLPFS has any obligation to you or your
affiliates with respect to the financing transactions contemplated hereby except those obligations expressly set forth herein; and (c) Bank of America and MLPFS and their respective affiliates may be engaged in a broad range of transactions
that involve interests that differ from yours and those of your affiliates, and neither Bank of America nor MLPFS has any obligation to disclose any of such interests to you or your affiliates. To the fullest extent permitted by law, you hereby
waive and release any claims that you may have against Bank of America, MLPFS and their respective affiliates with respect to any breach or alleged breach of agency or fiduciary duty in connection with the Term Loan Facility contemplated by this
Commitment Letter. 
 This Commitment Letter and the Fee Letter shall be governed by, and construed in accordance with, the laws of the State of New York.
Each of the parties hereto hereby irrevocably waives any and all right to trial by jury in any action, proceeding or counterclaim (whether based on contract, tort or otherwise) arising out of or relating to this Commitment Letter, the Fee Letter,
the transactions contemplated hereby and thereby or the actions of Bank of America and the Lead Arranger in the negotiation, performance or enforcement hereof. With respect to any suit, action or proceeding arising in respect of this Commitment
Letter, the Fee Letter, the transactions contemplated hereby and thereby or the actions of Bank of America and the Lead Arranger in the negotiation, performance or enforcement hereof, the parties hereto hereby irrevocably and unconditionally submit
to the exclusive jurisdiction of any state or federal court 

  
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located in the Borough of Manhattan and irrevocably and unconditionally waive any objection to the laying of venue of such suit, action or proceeding brought in such court and any claim that such
suit, action or proceeding has been brought in an inconvenient forum; provided that, notwithstanding the foregoing to the contrary, it is understood and agreed that any determinations as to (x) the accuracy of any representations and
warranties made by or on behalf of the Target and its subsidiaries in the Merger Agreement and whether as a result of any inaccuracy thereof you or any of your subsidiaries that is a party to the Merger Agreement can terminate your (or its)
obligations under the Merger Agreement or decline to consummate the Offer (as defined in the Merger Agreement), (y) the determination of whether the Merger has been consummated in accordance with the terms of the Merger Agreement and
(z) the interpretation of the definition of “Company Material Adverse Effect” (as defined in the Summary of Terms) and whether a Company Material Adverse Effect has occurred shall, in each case, be governed by the laws of the State of
Delaware. The parties hereto hereby agree that service of any process, summons, notice or document by registered mail addressed to you or us will be effective service of process against such party for any action or proceeding relating to any such
dispute. A final judgment in any such action or proceeding may be enforced in any other courts with jurisdiction over you, Bank of America or the Lead Arranger, as applicable. Nothing in this Commitment Letter or the Fee Letter shall affect any
right that Bank of America, MLPFS or any of their affiliates may otherwise have to bring any claim, action or proceeding relating to this Commitment Letter, the Fee Letter and/or the transactions contemplated hereby and thereby in any court of
competent jurisdiction to the extent necessary or required as a matter of law to assert such claim, action or proceeding against any assets of the Borrower or any of its subsidiaries or enforce any judgment arising out of any such claim, action or
proceeding. 
 The provisions of the immediately preceding six paragraphs shall remain in full force and effect regardless of whether any definitive
documentation for the Term Loan Facility shall be executed and delivered, and notwithstanding the termination of this Commitment Letter or any commitment or undertaking of Bank of America and MLPFS hereunder; provided that the reimbursement
and indemnification obligations under this Commitment Letter shall be automatically superseded by any corresponding provisions of the definitive Loan Documentation, to the extent covered thereby. 

Bank of America and MLPFS shall use all Confidential Information (as defined below) received by them in connection with the transactions contemplated hereby
solely for the purposes of providing the services that are the subject of this Commitment Letter and agree to maintain the confidentiality of the Confidential Information, except that Confidential Information may be disclosed (a) to their and
their affiliates’ respective partners, directors, officers, employees, trustees, advisors and agents (it being understood that the persons to whom such disclosure is made will be informed of the confidential nature of such Confidential
Information and instructed to keep such Confidential Information confidential), (b) to the extent requested by any regulatory authority (including any self-regulatory authority), in which case Bank of America and MLPFS agree to the extent
reasonably practicable and not prohibited by applicable law, rule, regulation or order, to inform you promptly of the disclosure thereof, (c) to the extent required by applicable laws, rules or regulations or by any subpoena or order or similar
legal process (in which case Bank of America and MLPFS agree to the extent not prohibited by applicable law, rule, regulation or order, to inform you promptly of the disclosure thereof), (d) in connection with performing the services described
herein and consummating the transactions contemplated hereby, to any prospective Lender subject to the confidentiality agreements set forth in the Information Materials, (e) to potential counterparties to any swap or derivative transaction,
subject to the confidentiality agreements set forth in the Information Materials or other marketing materials, (f) in connection with the exercise of any remedies hereunder or any suit, action or proceeding relating to this Commitment Letter,
the Fee Letter, the Term Loan Facility or the enforcement of rights thereunder, (g) with the prior written consent of the Borrower, (h) in connection with obtaining CUSIP numbers or (i) to the extent such Confidential Information
(x) becomes publicly available other than as a result of a breach of this paragraph or (y) becomes available to Bank of America or MLPFS from a source that is not, to Bank of America’s or

  
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MLPFS’ knowledge, subject to confidentiality obligations owing to you or any of your subsidiaries and prohibiting such disclosure. Notwithstanding the foregoing, Bank of America and MLPFS
shall not be required to provide notice of any permitted disclosures made in connection with any regulatory review of Bank of America or MLPFS by any governmental agency or examiner or regulatory body with jurisdiction over Bank of America or MLPFS.
For the purposes of this letter, “Confidential Information” means all information received from the Borrower relating to the Borrower or its business, other than any such information that is available to Bank of America or
MLPFS on a nonconfidential basis prior to disclosure by the Borrower. Any person or entity required to maintain the confidentiality of Confidential Information as provided in this letter shall be considered to have complied with its obligation to do
so if such person or entity has exercised the same degree of care to maintain the confidentiality of such Confidential Information as such person or entity would accord to its own confidential information. The provisions of this paragraph shall
automatically terminate upon the earlier of (i) the date that the Loan Documentation is entered into (at which time the confidentiality provisions therein shall govern) and (ii) two years following the date of this Commitment Letter. 

This Commitment Letter, the Side Letter and the Fee Letter may be executed in counterparts which, taken together, shall constitute an original. Delivery of an
executed counterpart of this Commitment Letter or the Fee Letter by telecopier, facsimile or other electronic means (such as by email in “pdf” or “tif” format) shall be effective as delivery of a manually executed counterpart
thereof. 
 This Commitment Letter (including the exhibits hereto), the Side Letter and the Fee Letter embody the entire agreement and understanding among
Bank of America, MLPFS, you and your affiliates with respect to the Term Loan Facility and supersede all prior agreements and understandings relating to the specific matters hereof. Those matters that are not covered or made clear herein or in the
Summary of Terms, the Side Letter or the Fee Letter are subject to mutual agreement of the parties. No party has been authorized by Bank of America or MLPFS to make any oral or written statements that are inconsistent with this Commitment Letter.
This Commitment Letter is intended to be solely for the benefit of the parties hereto and, to the extent expressly provided herein, the Indemnified Parties. This Commitment Letter may not be amended or any provision hereof waived or modified except
by an instrument in writing signed by each of Bank of America, MLPFS and you. This Commitment Letter shall not be assignable by any party hereto (except by us as expressly contemplated under the sixth paragraph of this Commitment Letter, to the
extent constituting an assignment pursuant to Joinders to be executed by you and us) without the prior written consent of each other party hereto (and any such purported assignment, unless made in accordance with the provisions referred to in the
prior parenthetical in this sentence, without such consent shall be null and void). 
 Notwithstanding anything in this Commitment Letter or the Fee Letter
to the contrary, the parties hereby agree that MLPFS may, without notice to the Borrower or any other person or entity, assign its rights and obligations under this Commitment Letter and the Fee Letter to any other registered broker-dealer
wholly-owned by Bank of America Corporation to which all or substantially all of Bank of America Corporation’s or any of its subsidiaries’ investment banking, commercial lending services or related businesses may be transferred following
the date of this Commitment Letter. For the avoidance of doubt, the foregoing shall not affect the obligations of Bank of America under this Commitment Letter in any respect. 

Each of the parties hereto agrees that each of this Commitment Letter, the Side Letter and the Fee Letter is a binding and enforceable agreement with respect
to the subject matter contained herein or therein, including the good faith negotiation of the Loan Documentation by the parties hereto in a manner consistent with this Commitment Letter, it being acknowledged and agreed that, notwithstanding
anything to the contrary contained in this Commitment Letter, the Fee Letter, the Loan Documentation or any other agreement or other undertaking concerning the financing contemplated hereby, the Acquisition or the

  
 9 

 
Merger to the contrary, the funding of the entire amount of the Term Loan Facility on the Funding Date pursuant to the commitment of Bank of America hereunder is subject only to the conditions
precedent identified in the Summary of Terms under the heading “Conditions Precedent to Funding”; provided that nothing contained in this Commitment Letter obligates you or any of your affiliates to consummate the Acquisition or to
draw down any portion of the Term Loan Facility. 
 This Commitment Letter and all commitments and undertakings of Bank of America and MLPFS hereunder will
expire at 6:00 p.m. (Pacific time) on June 1, 2016 unless you execute this Commitment Letter, the Side Letter and the Fee Letter and return them to us prior to that time (which may be by facsimile transmission or other electronic means (such as
by email in “pdf” or “tif” format)), whereupon this Commitment Letter (including the Summary of Terms), the Side Letter and the Fee Letter (each of which may be signed in one or more counterparts) shall become binding agreements.
Thereafter, all commitments and undertakings of Bank of America and MLPFS hereunder will expire on the earliest of (i) December 1, 2016, (ii) the consummation of the Acquisition with or without the funding of the Term Loan Facility,
(iii) the date that the Merger Agreement is terminated in accordance with its terms, and (iv) the sole election of the Borrower (in its sole discretion) to terminate this Commitment Letter in writing to the Lead Arranger, unless the Loan
Documentation is executed and delivered prior to such date. In consideration of the time and resources that Bank of America and MLPFS will devote to the Term Loan Facility, you agree that, until the occurrence of the Syndication Date, you will not
(and you will use commercially reasonable efforts to ensure that the Target will not) issue, incur or enter into, or permit any offering, placement or arrangement of, any competing senior credit facility or facilities or other competing debt
financing for the Borrower, the Target or their respective subsidiaries, in each case that could reasonably be expected to materially impair the primary syndication of the Term Loan Facility (with it being understood that drawings under, and
permitted amendments to, the Existing Credit Agreement (including any increase that does not cause the aggregate commitments thereunder, as so increased, to exceed the aggregate commitments outstanding thereunder on the date hereof by more than $350
million), ordinary course equipment financings and capital leases and any indebtedness permitted to be incurred by the Target under the Merger Agreement will not be deemed to materially impair the primary syndication of the Term Loan Facility). 

[THE BALANCE OF THIS PAGE IS INTENTIONALLY LEFT BLANK] 

  
 10 

 We are pleased to have the opportunity to work with you in connection with this important financing. 

 

					
	Very truly yours,
	
	BANK OF AMERICA, N.A.
		
	By:	 	 /s/ My-Linh Yoshiike

		 	Name:	 	 My-Linh Yoshiike

		 	Title:	 	 Vice President

	
	 MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED

		
	By:	 	 /s/ Jeffrey P. Standish

		 	Name:	 	 Jeffrey P. Standish

		 	Title:	 	 Director

  

			
	 ACCEPTED AND AGREED TO
 AS OF THE
DATE FIRST ABOVE WRITTEN:

	
	SALESFORCE.COM, INC.
		
	By:	 	 /s/ Joachim Wettermark

	Name:	 	 Joachim Wettermark

	Title:	 	 SVP & Treasurer

 SALESFORCE.COM, INC. 

COMMITMENT LETTER (2016) 

 EXHIBIT A 

SUMMARY OF TERMS AND CONDITIONS 

SALESFORCE.COM, INC. 

$500 MILLION TERM LOAN FACILITY 

Capitalized terms not otherwise defined herein have the same meanings 

as specified therefor in the commitment letter to which 

this Summary of Terms and Conditions is attached (such commitment letter together with this Summary 

of Terms and Conditions and the other exhibit thereto, the “Commitment Letter”). 

 

			
	BORROWER:	  	salesforce.com, inc., a Delaware corporation (the “Borrower”).
		
	GUARANTORS:	  	Subject to the Certain Funds Provision, the Term Loan Facility and all obligations under any treasury management, interest protection or other hedging arrangements entered into with a Lender (or any affiliate thereof) will be
guaranteed by each entity that provides or is required to provide a guaranty under the Existing Credit Agreement (i.e., each existing and future direct and indirect material domestic subsidiary of the Borrower) (collectively, the
“Guarantors”), excluding any domestic subsidiary of a foreign subsidiary (other than any such domestic subsidiary that is treated as a C corporation for tax purposes) and any domestic subsidiary substantially all the assets
of which consist of equity interests in “controlled foreign corporations” under Section 957 of the Internal Revenue Code (a “Foreign Holdco”). All guarantees will be guarantees of payment and not of collection. For
the avoidance of doubt, after the funding of the Term Loan Facility on the Funding Date and the consummation of the Merger (as defined in the Merger Agreement) and subject to the Certain Funds Provision, the Target shall become a Guarantor under the
Term Loan Facility.
		
		  	Notwithstanding anything contained herein to the contrary, no Guarantor shall be required to guarantee any swap obligations if, and to the extent that, such swap obligations are or become illegal under the Commodity Exchange Act
with respect to such Guarantor (determined after giving effect to any keepwell or other support for the benefit of such Guarantor).
		
	ADMINISTRATIVE AGENT:	  	Bank of America, N.A. shall act as sole administrative agent (in such capacity, the “Administrative Agent”).
		
	 SOLE LEAD ARRANGER

AND SOLE BOOKRUNNER:
	  	Merrill Lynch, Pierce, Fenner & Smith Incorporated (or any of its affiliates) will act as sole lead arranger and sole bookrunner (the “Lead Arranger”).
		
	LENDERS:	  	A syndicate of banks and other financial institutions (including Bank of America) arranged by the Lead Arranger, which banks and financial institutions shall, prior to the later to occur of (x) the funding of the Term Loan Facility
on the Funding Date and (y) the Syndication Date, be Approved Lenders (collectively, the “Lenders”).

			
		
	TERM LOAN FACILITY:	  	A $500 million term loan facility, all of which will be drawn on the Funding Date (the “Term Loan Facility”).
		
	EFFECTIVE DATE INCREASE:	  	The Borrower shall be permitted to increase the amount of the Term Loan Facility by up to $250 million with additional commitments provided by Lenders pursuant to the Loan Documentation on the Effective Date (an
“Effective Date Increase”).
		
	ACCORDION:	  	After the Effective Date and prior to the maturity date of the Term Loan Facility the Borrower will be permitted to increase the amount of the Term Loan Facility (each, an “Incremental Increase”), in an
aggregate principal amount for all such Incremental Increases of up to $250 million less the amount of any Effective Date Increase; provided that (among other customary conditions and requirements to be agreed in the Loan
Documentation) (i) no default or event of default exists immediately prior to or after giving effect thereto, (ii) no Lender will be required or otherwise obligated to provide any portion of any Incremental Increase, (iii) the Borrower is in
compliance, on a pro forma basis after giving effect to the incurrence of any such Incremental Increase (giving effect to any permanent repayment of indebtedness in connection therewith), with the financial covenants in the Loan
Documentation, and (iv) each such Incremental Increase shall have the same terms, including interest rate, as the Term Loan Facility.
		
	PURPOSE:	  	The proceeds of the Term Loan Facility shall be used by the Borrower to (a) finance a portion of the purchase price for the Acquisition and the Merger and (b) pay costs and expenses related to the Transaction.
		
	INTEREST RATES:	  	As set forth in Schedule I.
		
	MATURITY:	  	The entire outstanding principal balance of the Term Loan Facility and all accrued interest shall be due and payable in full three years after the Funding Date; provided, however, that the Term Loan Facility and all
amounts outstanding thereunder shall be due and payable in full on the date that is 91 days prior to the maturity of the Borrower’s existing 0.25% convertible senior notes due April 1, 2018 (the “Existing Notes”) unless
(i) prior to such date the Existing Notes have been repaid, converted or refinanced in full to a maturity that is at least 91 days later than the date that is three years after the Funding Date, or (ii) as of such date the Borrower’s
Consolidated Leverage Ratio (as defined below) is less than 3.00 to 1.00 and liquidity (availability under the Existing Credit Agreement plus unrestricted consolidated cash and cash equivalents of the Borrower and its subsidiaries) is at least 1.25
times the aggregate outstanding principal balance of the Existing Notes.
		
	AMORTIZATION:	  	None.

  
 2 

					
	OPTIONAL PREPAYMENTS:	  	The Borrower may in its sole discretion prepay the Term Loan Facility in whole or in part and, if the Term Loan Facility is paid in whole, terminate the Credit Agreement, at any time without premium or penalty, subject
to reimbursement of the Lenders’ breakage and redeployment costs in the case of prepayment of LIBOR borrowings.
		
	MANDATORY PREPAYMENTS:	  	None.
		
	COMMITMENT TERMINATION:	  	The commitments in respect of the Term Loan Facility will terminate in their entirety automatically upon the funding of the entire amount (or such lesser amount as is requested by the Borrower in writing) of the Term
Loan Facility on the Funding Date. In addition, at any time after the Effective Date and prior to the Funding Date, the Borrower shall have the right to terminate commitments in respect of the Term Loan Facility in whole or in part in its sole
discretion.
		
	COLLATERAL:	  	None.
		
	 CONDITIONS PRECEDENT

TO EFFECTIVENESS:
	  	  
 The effectiveness of the Credit Agreement on the Effective
Date will be subject solely to the satisfaction of the following conditions precedent:

			
		  	(i)	  	The negotiation, execution and delivery by the Borrower and, subject to the Certain Funds Provision, the Guarantors (other than, for the avoidance of doubt, the Target and its subsidiaries) and Bank of America of the Credit
Agreement consistent with the Commitment Letter (including the Certain Funds Provision and this Summary of Terms and Conditions). It being understood and agreed that none of the representations and warranties, covenants (including financial
covenants) or events of default sections shall be operative until the Funding Date subject to the terms and conditions specified in the Commitment Letter (including this Summary of Terms and Conditions).
			
		  	(ii)	  	The Lenders shall have received, at least 3 business days prior to the Effective Date, all documentation and other information as has been reasonably requested in writing at least 5 business days prior to the Effective Date by any
such Lender that it reasonably determines is required by regulatory authorities under applicable “know your customer” and anti-money laundering rules and regulations, including without limitation the PATRIOT Act.
		
	 CONDITIONS PRECEDENT TO

FUNDING:
	  	  
 The closing and the funding of the entire amount of the
Term Loan Facility on the Funding Date (including, for the avoidance of doubt, the funding of any Effective Date Increase if binding commitments therefor have been provided) will be subject solely to satisfaction (or waiver by the Lead Arranger) of
following conditions precedent:

  
 3 

					
			
		  	(i)	  	The Effective Date shall have occurred.
			
		  	(ii)	  	The execution and delivery by the Borrower and, subject to the Certain Funds Provision, the Guarantors (other than, for the avoidance of doubt, the Target and its subsidiaries), and Bank of America of the Loan Documentation (other
than the Credit Agreement) consistent with the Commitment Letter (including the Certain Funds Provision and this Summary of Terms and Conditions).
			
		  	(iii)	  	The Administrative Agent shall have received customary opinions of counsel to the Borrower and the Guarantors (which shall cover, among other things, authority and enforceability of the Loan Documentation) and of appropriate local
counsel and customary corporate resolutions and closing certificates.
			
		  	(iv)	  	No Company Material Adverse Effect (as defined in the Merger Agreement) shall have occurred or exist at or prior to the Acceptance Time (as defined in the Merger Agreement) and shall be continuing as of immediately prior to the
Acceptance Time.
			
		  	(v)	  	The Administrative Agent shall have received a solvency certificate as to the Borrower and its subsidiaries on a consolidated basis from the chief financial officer of the Borrower, in substantially the form attached to the
Commitment Letter as Exhibit B.
			
		  	(vi)	  	The Merger Agreement shall not be altered, amended or otherwise changed or supplemented or any condition therein waived in any manner that would be materially adverse to the Lenders in their capacities as such without the prior
written consent of the Administrative Agent (which consent shall not be unreasonably withheld or delayed). For purposes of the foregoing condition, it is hereby understood and agreed that any increase or decrease in the aggregate purchase price by
less than 10% shall not be deemed to be materially adverse to the Lenders. The Merger shall have been, or contemporaneously with the closing and funding of the Term Loan Facility will be, consummated in all material respects in accordance with the
terms of the Merger Agreement.
			
		  	(vii)	  	The Lead Arranger shall have received the (A) audited consolidated financial statements of the Target and its subsidiaries for the fiscal year ended December 31, 2015 and (B) unaudited consolidated financial statements of the Target
and its subsidiaries for each fiscal quarter ending after December 31, 2015 and at least 50 days before the Funding Date. The Lead Arranger hereby acknowledges receipt of the financial statements referenced in the immediately foregoing clause
(A).

  
 4 

					
			
		  	(viii)	  	(x) On the Funding Date, the Specified Credit Agreement Representations shall be true and correct in all material respects and (y) on and as of the Acceptance Time (as defined in the Merger Agreement) (or, in the case of any such
representations and warranties that expressly relate to a specified date, as of such specified date), the Specified Merger Agreement Representations shall be true and correct; provided, that the condition under this clause (y) shall be deemed
satisfied unless the Borrower (or its subsidiary or affiliate) has the right to decline to consummate the Offer (as defined in the Merger Agreement) as a result of a breach of the Specified Merger Agreement Representations (in each case, in
accordance with the terms of the Merger Agreement).
			
		  	(ix)	  	The Lead Arranger shall have had a period (the “Marketing Period”) of at least 20 consecutive Business Days (as defined in the Merger Agreement) commencing the day immediately after the date hereof to attempt
to syndicate the Term Loan Facility.
			
		  	(x)	  	The Administrative Agent shall have received a customary request for credit extension and, if LIBOR loans will be borrowed on the Funding Date and the Funding Date is less than 3 business days after the Effective Date, a customary
funding indemnity letter; provided that no such request or any borrowing notice shall include any representations or warranties (other than the Specified Credit Agreement Representations) or a statement as to the absence (or existence) of any
default or event of default.
			
		  	(xi)	  	(x) All fees payable pursuant to the Fee Letter on or prior to the Funding Date shall have been paid in accordance with the terms of the Fee Letter and (y) all other accrued fees and expenses of the Lead Arranger, the Administrative
Agent and the Lenders (including the fees and expenses of counsel (including any local counsel) for the Administrative Agent) payable on or prior to the Funding Date and for which invoices have been presented at least one business day prior to the
Funding Date shall have been paid.
		
	 REPRESENTATIONS

AND WARRANTIES:
	  	  
 No less favorable to the Borrower than those under its
existing credit agreement with Wells Fargo Bank, National Association as administrative Agent (as amended through the date hereof, the “Existing Credit Agreement”) and limited to the following (subject to customary and other
agreed exceptions, qualifications and limitations, including to reflect the consummation of the Acquisition), commencing on the Funding Date: (i) legal existence, qualification and power; (ii) due authorization and no contravention of law, contracts
or organizational documents; (iii) governmental and third party approvals and consents;

  
 5 

					
		  	(iv) enforceability; (v) (x) accuracy and completeness of specified financial statements and other information and (y) no event or circumstance, either individually or in the aggregate, that has had or could reasonably
be expected to have a Material Adverse Effect (as defined in the Existing Credit Agreement), and with the representation under this clause (y) to be deemed to be made following consummation of the Acquisition immediately after the initial funding of
the Term Loan Facility on the Funding Date; (vi) no material litigation; (vii) no default; (viii) ownership of property; (ix) insurance matters; (x) environmental matters; (xi) tax matters; (xii) ERISA compliance; (xiii) identification of
subsidiaries, equity interests and loan parties; (xiv) use of proceeds and not purchasing/carrying margin stock in violation of Regulation U; (xv) status under Investment Company Act; (xvi) accuracy of disclosure; (xvii) compliance with laws;
(xviii) intellectual property; (xix) solvency; (xx) OFAC, FCPA and anti-terrorism laws; and (xxi) status as EEA financial institution. Notwithstanding the foregoing, the availability of the Term Loan Facility on the Funding Date is subject to the
Certain Funds Provision.
		
	COVENANTS:	  	No less favorable to the Borrower than those under the Existing Credit Agreement and limited to the following (subject to customary and other agreed exceptions and thresholds, including to reflect the consummation of the
Acquisition), commencing on the Funding Date:
			
		  	(a)	  	Affirmative Covenants - (i) delivery of financial statements, (ii) delivery of certificates and other information; (iii) delivery of notices (of any default, material adverse condition, ERISA event, material change in
accounting or financial reporting practices); (iv) payment of taxes; (v) preservation of existence; (vi) maintenance of properties; (vii) maintenance of insurance; (viii) compliance with laws; (ix) maintenance of books and records; (x) inspection
rights; (xi) ERISA compliance; (xii) covenant to guarantee obligations; (xiii) compliance with environmental laws; and (xiv) further assurances.
			
		  	(b)	  	Negative Covenants - Restrictions on (i) liens; (ii) indebtedness (including guarantees of indebtedness); (iii) investments (including loans, advances and acquisitions); (iv) mergers and other fundamental changes; (v) sales
and other dispositions of property or assets, with allowances for, among other things, “Permitted Transfers” (to be defined in a manner substantially similar to the Existing Credit Agreement); (vi) payments of dividends and other
distributions; (vii) changes in the nature of business; (viii) transactions with affiliates; (ix) use of proceeds (to relate solely to violations of Regulation U); (x) prepayments of and modification of documents related to subordinated
indebtedness; (xi) OFAC, FCPA and anti-terrorism laws; and (xii) amendment of the Merger Agreement in a manner materially adverse to the Lenders. The covenants will not restrict the ability of the Borrower to repay its obligations under its existing
indebtedness as such obligations become due (including, without limitation, settlement upon the conversion of the Existing Notes).

  
 6 

					
			
		  	(c)	  	Financial Covenants - Limited to the following:
			
		  		  	 •      Consolidated Interest Coverage Ratio (to be defined in a
manner no less favorable to the Borrower than under the Existing Credit Agreement) of not less than 3.00x.

			
		  		  	 •      Consolidated Leverage Ratio (to be defined in a manner
no less favorable to the Borrower than under the Existing Credit Agreement) of not greater than 3.00x; provided that, in connection with any Permitted Acquisition (to be defined to be substantially consistent with the existing definition in
the Existing Credit Agreement) for which the aggregate consideration exceeds $100 million, the maximum Consolidated Leverage Ratio, at the election of the Borrower (which election may be made no more than twice during the term of the Term Loan
Facility) with prior notice to the Administrative Agent, shall increase to 3.50x for the four consecutive fiscal quarter period beginning with the quarter in which such Permitted Acquisition occurs (a “Leverage Increase
Period”); and provided further that, for at least two fiscal quarters immediately following each Leverage Increase Period, the maximum Consolidated Leverage Ratio permitted shall decrease to 3.00x before becoming eligible
again for such an increase for a new Leverage Increase Period.

			
		  		  	Each of the ratios referred to above will be calculated on a consolidated basis for each consecutive four fiscal quarter period. EBITDA will be defined in a manner no less favorable to the Borrower than under the Existing Credit
Agreement, subject to changes to be agreed and to reflect the consummation of the Acquisition. Indebtedness and capital leases will be defined to exclude transactions classified as capital leases or synthetic leases for accounting purposes but for
which the Borrower and its subsidiaries do not make and are not required to make any cash payment.
		
		  	Notwithstanding the foregoing, the availability of the Term Loan Facility on the Funding Date is subject to the Certain Funds Provision.
		
	EVENTS OF DEFAULT:	  	No less favorable to the Borrower than under the Existing Credit Agreement (and to reflect the consummation of the Acquisition) and limited to the following (subject to customary and other agreed qualifications,
thresholds and grace periods that are no less favorable to the Borrower than under the Existing Credit Agreement), commencing on the Funding Date: (i) nonpayment of principal, interest, fees or other amounts; (ii) failure to perform or observe
covenants set forth in the loan documentation within a specified period of time, where customary and appropriate, after such failure; (iii) any representation or warranty

  
 7 

			
		  	proving to have been incorrect in any material respect when made or confirmed; (iv) cross-default to other indebtedness in an amount to be agreed; (v) bankruptcy and insolvency defaults (with grace period for involuntary
proceedings) with respect to the Borrower, the Guarantors and any material subsidiary; (vi) inability to pay debts; (vii) monetary judgment defaults in an amount to be agreed; (viii) customary ERISA defaults; (ix) actual or asserted invalidity or
impairment of any loan documentation; and (x) change of control. Notwithstanding the foregoing, the availability of the Term Loan Facility on the Funding Date is subject to the Certain Funds Provision.
		
	 ASSIGNMENTS AND

PARTICIPATIONS:
	  	Assignments: Subject to the consents described below, each Lender will be permitted to make assignments to other permitted assignees in respect of the Term Loan Facility in a minimum amount equal to $1
million.
		
		  	Consents: Prior to the later to occur of (x) the funding of the Term Loan Facility on the Funding Date and (y) the Syndication Date, the consent of the Borrower will be required unless the assignment is to an Approved
Lender (and the assignment documentation in respect of any assignment to an Approved Lender prior to the funding of the Term Loan Facility on the Funding Date shall be acceptable to the Borrower in its reasonable discretion, the Borrower’s
consent thereto not to be unreasonably withheld or delayed). After the later to occur of (x) the funding of the Term Loan Facility on the Funding Date and (y) the Syndication Date, the consent of the Borrower (which consent will not be unreasonably
withheld or delayed) will be required unless (i) an Event of Default has occurred and is continuing or (ii) the assignment is to an existing Lender, an affiliate of an existing Lender or an Approved Fund (as such term shall be defined in the Loan
Documentation); provided that the Borrower shall be deemed to have consented to any such assignment unless it shall object thereto by written notice to the Administrative Agent within ten business days after having received notice thereof.
The consent of the Administrative Agent (which consent will not be unreasonably withheld or delayed) will also be required for any assignment to an entity that is not a Lender, an affiliate of a Lender or an Approved Fund.
		
		  	Assignments Generally: An assignment fee in the amount of $3,500 will be charged with respect to each assignment unless waived by the Administrative Agent in its sole discretion. Each Lender will also have the right,
without consent of the Borrower or the Administrative Agent, to assign as security all or part of its rights under the loan documentation to any Federal Reserve Bank.
		
		  	Participations: Lenders will be permitted to sell participations with voting rights limited to significant matters such as changes in amount, rate, maturity date and releases of all or substantially all of the value of
the guaranties of the Borrower’s obligations made by the Guarantors.

  
 8 

			
		
	WAIVERS AND AMENDMENTS:	  	Amendments and waivers of the provisions of the loan agreement and other definitive credit documentation will require the approval of Lenders holding loans and commitments representing more than 50% of the aggregate amount of the
Term Loan Facility (the “Required Lenders”), except that (a) the consent of each Lender shall be required with respect to (i) the amendment of certain of the pro rata sharing provisions, (ii) the amendment of the voting
percentages of the Lenders and (iii) the release of all or substantially all of the value of the guaranties of the Borrower’s obligations made by the Guarantors; and (b) the consent of each Lender affected thereby shall be required with respect
to (i) increases or extensions in the commitment of such Lender, (ii) reductions of principal, interest or fees, and (iii) extensions of scheduled maturities or times for payment.
		
	INDEMNIFICATION:	  	The Borrower and Guarantors will indemnify and hold harmless the Administrative Agent, the Lead Arranger, each Lender and their respective affiliates and their partners, directors, officers, employees, agents and advisors from and
against all losses, claims, damages, liabilities and expenses arising out of or relating to the Term Loan Facility, the Borrower’s use of loan proceeds or the commitments, including, but not limited to, reasonable attorneys’ fees and
settlement costs, except to the extent such claim, damage, loss, liability or expense is found in a final, nonappealable judgment by a court of competent jurisdiction to have resulted from (i) the applicable indemnified party’s bad faith, gross
negligence or willful misconduct, (ii) the material breach by such indemnified party of its express obligations under the Loan Documentation pursuant to a claim initiated by the Borrower or (iii) any dispute solely among indemnified parties (not
arising as a result of any act or omission by the Borrower, the Target or any of their respective subsidiaries or affiliates) other than claims against an indemnified party in its capacity or fulfilling its role as an agent, bookrunner, arranger or
any other similar role under the Term Loan Facility. This indemnification shall survive and continue for the benefit of all such persons or entities.
		
	DOCUMENTATION PRINCIPLES:	  	The Loan Documentation will be negotiated in good faith and shall be based on, and be generally consistent with, that for the Existing Credit Agreement, except as otherwise mutually agreed upon or as reflected in this Commitment
Letter, the Side Letter or in the Fee Letter and shall otherwise reflect the consummation of the Acquisition and shall contain only those representations, warranties, affirmative, financial and negative covenants and events of default set forth in
the Existing Credit Agreement except as otherwise mutually agreed upon or as expressly set forth in this Summary of Terms.
		
	GOVERNING LAW:	  	State of New York.
		
	PRICING/FEES/ EXPENSES:	  	As set forth in Schedule I.

  
 9 

			
		
	OTHER:	  	Each of the parties shall (i) waive its right to a trial by jury and (ii) submit to New York jurisdiction. The Loan Documentation will contain customary increased cost, withholding tax, capital adequacy, yield protection and EU
bail-in provisions and shall reflect operational, agency, assignment and related provisions that are customarily included in credit agreements with respect to which Bank of America acts as administrative agent, but in any event with such provisions
(other than EU bail-in provisions) to be substantially similar to (or, in the case of operational, agency, assignment and related provisions, not materially more burdensome than) those under the Existing Credit Agreement.

  
 10 

 SCHEDULE I 

INTEREST AND FEES 
  

			
	Interest:	  	 At the Borrower’s option, loans will bear interest based on the Base Rate or LIBOR, as described below:

 
 A.      Base Rate Option

 
 Interest will be at the Base Rate plus the applicable Interest Margin (as described
below). The “Base Rate” is defined as the highest of (a) the Federal Funds Rate plus 1/2 of 1%, (b) the Administrative Agent’s prime rate (which such rate is an index or base rate and will not necessarily be its
lowest or best rate charged to its customers or other banks) and (c) one month LIBOR adjusted daily plus 1%. Interest shall be payable quarterly in arrears on the last day of each March, June, September and December and (i) with respect
to Base Rate Loans based on the Federal Funds Rate and LIBOR, shall be calculated on the basis of the actual number of days elapsed in a year of 360 days and (ii) with respect to Base Rate Loans based on the Administrative Agent’s prime rate,
shall be calculated on the basis of the actual number of days elapsed in a year of 365/366 days. Any loan bearing interest at the Base Rate is referred to herein as a “Base Rate Loan”.

 
 B.      LIBOR Option

 
 Interest will be determined for periods (“Interest Periods”) of
one, two, three or six months as selected by the Borrower, subject to availability, and will be at an annual rate equal to LIBOR (to be defined in the Loan Documentation) plus the applicable Interest Margin (as described below). LIBOR shall
be determined in a manner customary for similar credit agreements with respect to which Bank of America acts as administrative agent and will be determined by the Administrative Agent at the start of each Interest Period and, other than in the case
of LIBOR used in determining the Base Rate, will be fixed through such period. Interest will be paid on the last day of each Interest Period or, in the case of Interest Periods longer than three months, quarterly, and will be calculated on the basis
of the actual number of days elapsed in a year of 360 days. LIBOR will be adjusted for maximum statutory reserve requirements (if any). Any loan bearing interest at LIBOR (other than a Base Rate Loan for which interest is determined by reference to
LIBOR) is referred to herein as a “LIBOR Rate Loan”. LIBOR shall not be less than zero at any time for any purpose of the Loan Documentation. Except for the immediately preceding sentence, there shall be no “LIBOR
floors”.

		
	Default Interest:	  	(a) Automatically upon the occurrence and during the continuance of any payment event of default or upon a bankruptcy event of default of the Borrower or any Guarantor or (b) at the election of the Required Lenders (or the
Administrative Agent at the direction of Required Lenders), upon the occurrence and during the continuance of any other

			
		
		  	event of default, all outstanding principal, fees and other obligations under the Term Loan Facility shall bear interest at a rate per annum of 2% in excess of the rate then applicable to such loan (including the applicable Interest
Margin), fee or other obligation and shall be payable on demand of the Administrative Agent.
		
	Interest Margins:	  	The applicable Interest Margin will be determined in accordance with the Pricing Grid set forth below.
		
	Ticking Fee:	  	The Borrower will pay to the Administrative Agent (for the account of the Lenders) a ticking fee of 0.15% per annum (calculated on the basis of actual number of days elapsed in a year of 360 days) on the aggregate principal amount
of the commitments in respect of the Term Loan Facility. Such fee shall accrue from and after the date that is sixty days after the date of the Commitment Letter, shall be fully earned upon becoming due and payable and shall be payable in full upon
the earlier to occur of (i) the Funding Date and (ii) the termination or expiration of the commitments in respect of the Term Loan Facility.
		
	Other Fees:	  	The Lead Arranger and the Administrative Agent will receive such other fees as will have been agreed in the Fee Letter.
		
	Pricing Grid:	  	The applicable Interest Margins shall be based on the Consolidated Leverage Ratio pursuant to the following grid:

  

											
	 Level
	  	 Consolidated Leverage Ratio
	  	Interest
Margin for
LIBOR Rate
Loans	 	 	Interest
Margin for
Base Rate
Loans	 
	I	  	 Greater than or equal to 3.00 to 1.00
	  	 	1.75	% 	 	 	0.75	% 
	II	  	 Greater than or equal to 2.00 to 1.00 but less than 3.00 to 1.00
	  	 	1.50	% 	 	 	0.50	% 
	III	  	 Greater than or equal to 1.00 to 1.00 but less than 2.00 to 1.00
	  	 	1.25	% 	 	 	0.25	% 
	IV	  	 Less than 1.00 to 1.00
	  	 	1.00	% 	 	 	0.00	% 

  

			
		
		  	The applicable Interest Margins shall be based on Level III of the Pricing Grid until the calculation date occurring in connection with the receipt by the Administrative Agent and the Lenders of the financial information and related
compliance certificate for the first full fiscal quarter ending after the Funding Date.

  
 2 

			
		
	Cost and Yield Protection:	  	Customary for transactions and facilities of this type, including, without limitation, in respect of breakage or redeployment costs incurred in connection with prepayments, changes in capital adequacy and capital requirements or
their interpretation, illegality, unavailability, reserves without proration or offset and payments free and clear of withholding or other taxes; provided that any consequences to the Administrative Agent or the Lenders as a result of the
Dodd-Frank Wall Street Reform and Consumer Protection Act or Basel III shall be considered to be changes in law that occurred subsequent to the Funding Date.
		
	Expenses:	  	The Borrower will pay all reasonable costs and expenses associated with the preparation, due diligence, administration, syndication and closing of all loan documentation, including, without limitation, the legal fees of counsel to
the Administrative Agent and the Lead Arranger, regardless of whether or not the Term Loan Facility is closed. The Borrower will also pay the expenses of the Administrative Agent and each Lender in connection
with the enforcement of any of the Loan Documentation.

  
 3 

 EXHIBIT B 

FORM OF SOLVENCY CERTIFICATE 
 To the
Administrative Agent and each of the Lenders party to the Credit Agreement referred to below: 
 I, the undersigned chief financial officer
of salesforce.com, inc., a Delaware corporation (the “Borrower”), in that capacity only and not in my individual capacity, do hereby certify as of the date hereof that: 

1. This certificate is furnished to the Administrative Agent and the Lenders pursuant to Section [    ] of the Credit
Agreement, dated as of             , among             (the “Credit Agreement”). Unless otherwise defined
herein, capitalized terms used in this certificate shall have the meanings set forth in the Credit Agreement. 
 2. For purposes of this
certificate, I, or officers of the Borrower under my direction and supervision, have performed the following procedures as of and for the periods set forth below. 

(a) I have reviewed the financial statements referred to in Section [    ] of the Credit Agreement. 

(b) I have knowledge of and have reviewed to my satisfaction the Credit Agreement. 

(c) As chief financial officer of the Borrower, I am familiar with the financial condition of the Borrower and its
Subsidiaries. 
 3. Based on and subject to the foregoing, after giving effect to the consummation of the Transaction, and all as determined
in accordance with GAAP: 
 (a) the Borrower and its Subsidiaries on a consolidated basis are able to pay their debts and
other liabilities, contingent obligations and other commitments as they mature in their ordinary course; 
 (b) the Borrower
and its Subsidiaries do not intend to, and do not believe that they will, incur debts or liabilities beyond their ability to pay as such debts and liabilities mature in their ordinary course; 

(c) the Borrower and its Subsidiaries on a consolidated basis are not engaged in a business or a transaction, and are not about
to engage in a business or a transaction, for which their property would constitute unreasonably small capital after giving due consideration to the prevailing practice in the industry in which they are engaged; 

(d) the fair value of the property and assets of the Borrower and its Subsidiaries on a consolidated basis is greater than the
total amount of liabilities, including, without limitation, contingent liabilities, of the Borrower and its Subsidiaries on a consolidated basis; and 

(e) the present fair salable value of the property and assets of the Borrower and its Subsidiaries on a consolidated basis is
not less than the amount that will be required to pay the probable liability of the Borrower and its Subsidiaries on a consolidated basis on their debts as they become absolute and matured. 

 In computing the amount of contingent liabilities for purposes of this
Section 3, it is intended that such liabilities will be computed at the amount which, in light of all the facts and circumstances existing as of the date hereof, represents the amount that can reasonably be expected to become an actual
or matured liability, and all in accordance with GAAP. 
 * * * 

  
 2 

 IN WITNESS WHEREOF, salesforce.com, inc. has caused this certificate to be executed on its behalf
by its chief financial officer as of the date first written above. 
  

			
	SALESFORCE.COM, INC.
		
	By:	 	 
		 	Name:
		 	Title:

  
 3

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