Document:

<PAGE>

                                                                Exhibit 10.02

                         DIRECTED ENGINEERING AGREEMENT

This agreement is made as of May 3rd, 1999 by and between Asymetrix Learning
Systems, Inc. ("Asymetrix") and APEX Online Learning, Inc. ("APEX"). The
purpose of this Agreement is to set forth the terms under which Asymetrix will,
for the consideration herein, make certain enhancements to its Librarian
product. Asymetrix and APEX hereby agree as follows:

1.   CREATION OF ENHANCEMENTS

Asymetrix will modify the commercially available version of its Asymetrix
Librarian learning management system to include additional functionality (the
"Enhancements") as described in Exhibits A and B. Asymetrix will retain
sufficient qualified engineering personnel to complete Enhancements within the
agreed-upon schedule.

2.   OWNERSHIP AND INTELLECTUAL PROPERTY

APEX acknowledges and agrees that the creation of the Enhancements is NOT a
work for hire and all rights in and to the Enhancements, including any
intellectual property rights therein, shall remain the sole and exclusive
property of Asymetrix. APEX acknowledges and agrees that Asymetrix is the
exclusive owner of all copyrights and all other proprietary rights in the
Enhancements regardless of any payments to Asymetrix hereunder, and
acknowledges that the Enhancements may be included in future versions of
Librarian. To the extent that APEX may acquire any rights in the Enhancements,
APEX hereby assigns such rights to Asymetrix. This Agreement is limited to the
development of the Enhancements. Any licenses to use, duplicate, distribute,
market, sublicense or sell the Enhancements or Librarian will be contained in a
separate agreement.

3.   COMPENSATION

In consideration of the creation of the Enhancements, APEX shall pay Asymetrix
$140,000.00, which shall be payable in non-refundable installments as follows:

<TABLE>
<CAPTION>

PAYMENT AMOUNT               DATE
----------------            ------------------------------------------
<S>                          <C>

$40,000.00                   May 15, 1999
----------------            ------------------------------------------
$50,000.00                   June 15, 1999
----------------            ------------------------------------------
$50,000.00                   Upon APEX acceptance of Gold Release.
----------------            ------------------------------------------

</TABLE>

4.   WARRANTY AND LIMITATIONS

Asymetrix warrants that the Enhancements will conform to the agreed upon
specifications. Asymetrix disclaims any implied warranties of merchantability,
fitness for a particular purpose, title and non-infringement. Neither party
shall be liable for consequential, incidental, special or exemplary damages,
even if apprised of the likelihood of such damages occurring. In no event shall
the liability of either party relating to this Agreement or the enhancements
exceed the total amount payable to Asymetrix hereunder.

ASYMETRIX LEARNING SYSTEMS, INC.          APEX ONLINE LEARNING, INC.

By:      /s/ Norman L. Gilinsky            By:       /s/ David Gedye
     -------------------------------            --------------------------
Name:  Norman L. Gilinsky                  Name:  David Gedye
      ------------------------------            --------------------------
Title:   Program Manager                   Title:    V.P. Engineering
       -----------------------------              ------------------------

                                       1
<PAGE>

EXHIBIT A

INTRODUCTION

This exhibit details the deliverables, delivery schedule, and pricing for the
Enhancements to Asymetrix Librarian that are to be delivered for APEX Online
Learning. These Enhancements meet specific needs for fall 1999 and spring 2000
as described in the APEX '99 Librarian Requests specification (available from
either party). Asymetrix will develop for APEX only those enhancements
described in the APEX '99 Librarian Requests specification that are listed
below. More details are available in the APEX '99 Librarian Implementation
Matrix (Exhibit B).

APEX STUDENT EXPERIENCE

Asymetrix will provide APEX with the following functionality so that APEX
students can conduct Librarian-managed activities without using the APEX Course
Manager applet (termed the "Student Program" in Asymetrix Librarian):

-        An API to return true or false to indicate whether a student has one or
         more files available for download.
         NOTE APEX will need to create any download-available indicator in the
         student user interface.

-        The ability to use the Librarian Retrieve applet independently of the
         APEX Course Manager applet for the purpose of retrieving files. When
         run, the applet will contain a list of the files that are available for
         the student to download.
         NOTE The convention used to name files in the Retrieve applet will be
         the same as that currently in use.

-        An API to launch and run a selected activity appropriately, without
         requiring the use of the Course Manager applet. Asymetrix will provide
         the following logic:
         -  If there is no attempt, create an attempt, and then start the
            activity.
         -  If there is an incomplete attempt, resume the activity.
         -  If there is a completed attempt, review the activity.
         NOTE Asymetrix assumes that APEX will continue to allow the student
         only one attempt per activity, as it does currently.

-        If needed, information to help APEX call the Librarian login API
         directly (as opposed to using the Librarian login applet) to allow
         students to log into Librarian and be taken to the APEX course chooser
         page from which they can launch desired activities.

APEX INSTRUCTOR EXPERIENCE

Asymetrix will provide APEX with the following functionality so that APEX
instructors can conduct Librarian-managed activities without using the standard
Librarian administrative interface:

-        APIs to return true or false to indicate whether one or more files are
         available for download or upload for a specified section
         ("organization" in Librarian given that the user logged in has the
         evaluator role. This feature will distinguish between uploads pending
         and downloads pending. NOTE APEX will need to create any download- or
         upload- available indicators in the Grade Book UI.

-        The ability to use the Librarian Transfers applet independently of the
         Librarian administrative interface for purposes of retrieving
         student-submitted files from the Librarian server ("downloading") and
         for purposes of transferring instructor-created files to the Librarian
         server ("uploading"). When launched, the applet will present the list
         of student-submitted files that are available for downloading by the
         instructor, contingent on precise filtering criteria described in
         Exhibit B.
         NOTE The convention used to name files in the Transfers applet will
         be the same as that currently in use.

                                       2
<PAGE>

-        Two APIs to allow instructors to add evaluations for activities without
         using the Librarian interface:

         (i)      to create an attempt
         (ii)     to add, or correct an evaluation. Correcting will create a new
                  evaluation for the activity.

APEX ADMINISTRATOR EXPERIENCE

Asymetrix will provide APEX with consulting help on a time-available basis to
assist in planning their implementation of a utility for submitting FAX files on
behalf of the student. This help will be provided at the consulting rate
described in the pricing detail.

SCHEDULE

<TABLE>
<CAPTION>

------------------------------------------------------------------------------------
                DATE                                               MILESTONE
------------------------------------------------------------------------------------
<S>                                        <C>
June 1, 1999 - June 30, 1999          -    Asymetrix begins delivering interim
                                           (untested or partially tested) builds
                                           of the Librarian software
                                           enhancements from time to time.  Not
                                           all components are in place during
                                           this phase.

                                      -    Testing begins June 1 and continues
                                           throughout this period.
------------------------------------------------------------------------------------
July 1, 1999                          -    Asymetrix delivers beta (release
                                           candidate) build of the Librarian
                                           software enhancements.  All
                                           components are in place.

                                      -    Testing reveals no known bugs.  RC
                                           testing pass begins and continues
                                           until July 15.
------------------------------------------------------------------------------------
July 15, 1999                         -    Asymetrix delivers final (gold) build
                                           of the Librarian software
                                           enhancements.  All components are in
                                           place.  Testing is complete.
------------------------------------------------------------------------------------
</TABLE>

                                       3
<PAGE>

PRICING DETAIL

<TABLE>
<CAPTION>

                                 FEATURE                                           APPROX.       PRICE
                                                                                 PERCENT OF
                                                                                    TOTAL
----------------------------------------------------------------------------------------------------------
<S>                                                                              <C>            <C>

API to determine if files are available for download to the student                   15       $ 21,000.00
----------------------------------------------------------------------------------------------------------
Ability to use the Retrieve applet outside of the Course Manager                      25       $ 35,000.00
applet, listing files available for download.
Note:  The Retrieve applet shares some characteristics with the
Transfers applet that instructors will use.  Nonetheless, populating
the Retrieve applet with data is a different process than populating
the Transfers applet.  Equally significant, testing the two applets is
a substantial undertaking and requires treating the Retrieve and
Transfers applets separately.
----------------------------------------------------------------------------------------------------------
Ability to run an activity from outside of the Course Manager applet                   5       $  7,000.00
in the appropriate mode.
----------------------------------------------------------------------------------------------------------
If needed, provide information on how to call the Librarian                           --              N.C.
client-side Java API to implement Librarian API-based login to the
APEX course chooser without using the Librarian login applet.
----------------------------------------------------------------------------------------------------------
API to determine if files are pending download to the instructor or                   15       $ 21,000.00
upload to the Librarian server.  API to allow APEX to distinguish
between pending uploads and pending downloads.
----------------------------------------------------------------------------------------------------------
Ability to use the Transfers applet outside of the Librarian                          25       $ 35,000.00
administrative interface for purposes of retrieving student-submitted
files from the Librarian server ("downloading") and for purposes of
transferring instructor-created files to the Librarian server
("uploading").  Automatically create list of files available for
download.
Note:  The Transfers applet shares some characteristics with the
Retrieve applet that students will use.  Nonetheless, populating the
Transfers applet with data is a different process than populating the
Retrieve applet.  Equally significant, testing the two applets is a
substantial undertaking and requires treating the Transfers and
Retrieve applets separately.
----------------------------------------------------------------------------------------------------------
Provide two APIs to allow instructors to add evaluations for                          15       $ 21,000.00
activities without using the Librarian administrative interface.
----------------------------------------------------------------------------------------------------------
                                                  TOTAL PRICE FOR ABOVE             100%       $140,000.00
                                                                                ==========================

----------------------------------------------------------------------------------------------------------
                                 CONSULTING                                           HOURLY RATE
----------------------------------------------------------------------------------------------------------
Consulting help to be provided on a time-available basis for purposes                              $150.00
for planning implementation of a utility for submitting FAX files on
behalf of the student.
----------------------------------------------------------------------------------------------------------

</TABLE>

PRICING NOTE: Testing by Asymetrix of this work will be at the same level as any
of their other product releases. The cost of this testing is accounted for in
the above prices and does not constitute an additional charge. The project
management time of Norm Gilinsky required to manage the development / testing /
and delivery of these features is built in to the above prices and does not
constitute an extra charge.

                                       4<PAGE>

                                                                  Exhibit 4.1

                                FOURTH AMENDMENT

                  FOURTH AMENDMENT, dated as of March 16, 2000 (this
"AMENDMENT"), to the Credit Agreement, dated as of November 19, 1997 (as
amended, supplemented or otherwise modified, the "CREDIT AGREEMENT"), among
FRIENDLY ICE CREAM CORPORATION, a Massachusetts corporation (the "BORROWER"),
the several banks and other financial institutions or entities parties thereto
(the "LENDERS"), and SOCIETE GENERALE, as administrative agent (in such
capacity, the "ADMINISTRATIVE AGENT").

                             W I T N E S S E T H:

                  WHEREAS, pursuant to the Credit Agreement, the Lenders have
agreed to make, and have made, extensions of credit to the Borrower; and

                  WHEREAS, the Borrower has requested, and upon this Amendment
becoming effective, the Lenders will have agreed, that certain provisions of the
Credit Agreement be amended in the manner provided for in this Amendment;

                  NOW, THEREFORE, in consideration of the premises and the
agreements hereinafter set forth, the parties hereto hereby agree as follows:

                  SECTION 1. DEFINITIONS. Unless otherwise defined herein, terms
defined in the Credit Agreement and used herein shall have the meanings given to
them in the Credit Agreement.

                  SECTION 2. AMENDMENTS TO CREDIT AGREEMENT.

                  2.1 AMENDMENTS TO SECTION 1.1 OF THE CREDIT AGREEMENT.

                  (a) The definition of "Applicable Margin" in Section 1.1 of
the Credit Agreement is hereby amended by deleting said definition in its
entirety and substituting in lieu thereof the following:

                  "APPLICABLE MARGIN": for each Type of Loan, the rate per annum
         set forth under the relevant column heading below:

<TABLE>
<CAPTION>

                                                  Eurodollar           ABR
                                                    Loans             Loans
                                                    -----             -----
<S>                                                 <C>               <C>
                  Revolving Credit Loans            3.00%             1.50%
                  Tranche A Term Loans              3.00%             1.50%
                  Tranche B Term Loans              3.00%             1.50%
                  Tranche C Term Loans              3.25%             1.75%;

</TABLE>

<PAGE>

         PROVIDED, that on and after the first Adjustment Date occurring after
         the completion of four full fiscal quarters of the Borrower after the
         Closing Date, the Applicable Margin with respect to Revolving Credit
         Loans and Tranche A Term Loans will be determined pursuant to the
         Pricing Grid."

                  (b) The definition of "Business-Sustaining Capital
Expenditures" in Section 1.1 of the Credit Agreement is hereby amended by
deleting from the third line thereof the amount "$15,000,000" and substituting
in lieu thereof the amount "$11,000,000".

                  (c) The definition of "Consolidated EBITDA" in Section 1.1 of
the Credit Agreement is hereby amended by adding the following proviso after the
amount "$7,500,000" at the end of such definition:

         "and PROVIDED, FURTHER, that, in calculating Consolidated EBITDA for
         periods that include any fiscal quarter of the Borrower's 1999 fiscal
         year, an aggregate amount of up to $3,200,000 of gains resulting from
         sales of restaurants consummated on or prior to January 2, 2000 shall
         not be subtracted from Consolidated Net Income"

                  2.2 AMENDMENT TO SECTION 7.1(d) OF THE CREDIT AGREEMENT.
Paragraph (d) of Section 7.1 of the Credit Agreement is hereby amended by
deleting said paragraph in its entirety and substituting in lieu thereof the
following:

                  "(d) MAINTENANCE OF NET WORTH. Permit Consolidated Net Worth
         as of the last day of any fiscal quarter of the Borrower ending during
         any fiscal year set forth below to be less than the amount set forth
         below opposite such fiscal year:

<TABLE>
<CAPTION>

                                    Fiscal Quarter                              Consolidated Net Worth
                                    --------------                              ----------------------
<S>                <C>                                                             <C>
                   Fiscal quarters from and including fourth quarter of
                   fiscal 1997 through and including third quarter of              ($95,000,000)
                   fiscal 1998

                   Fourth quarter of fiscal 1998                                   ($98,000,000)

                   First quarter of fiscal 1999                                    ($105,000,000)

                   Second quarter of fiscal 1999                                   ($100,000,000)

                   Third quarter of fiscal 1999                                    ($93,500,000)

                   Fourth quarter of fiscal 1999                                   ($93,000,000)

                   First quarter of fiscal 2000                                    ($112,500,000)

                   Second quarter of fiscal 2000                                   ($109,500,000)

                   Third quarter of fiscal 2000                                    ($104,500,000)

                   Fourth quarter of fiscal 2000                                   ($103,000,000)

                   First quarter of fiscal 2001                                    ($105,000,000)

</TABLE>

<PAGE>

<TABLE>
<CAPTION>

                                    Fiscal Quarter                              Consolidated Net Worth
                                    --------------                              ----------------------
<S>                <C>                                                             <C>
                   Second quarter of fiscal 2001                                   ($100,000,000)

                   Third quarter of fiscal 2001                                    ($95,000,000)

                   Fourth quarter of fiscal 2001                                   ($92,000,000)

                   Fiscal quarters from and including first quarter of
                   fiscal 2002 through and including third quarter of              ($97,000,000)
                   fiscal 2002

                   Fourth quarter of fiscal 2002                                   ($72,000,000)

                   Fiscal quarters from and including first quarter of
                   fiscal 2003 through and including third quarter of              ($77,000,000)
                   fiscal 2003

                   Fourth fiscal quarter of fiscal 2003 and all fiscal
                   quarters thereafter                                             ($67,000,000)"

</TABLE>

                  2.3 AMENDMENT TO ANNEX A. Annex A to the Credit Agreement is
hereby amended to read in its entirety as set forth in Annex A hereto.

                  SECTION 3. CONDITIONS TO EFFECTIVENESS. This Amendment shall
become effective as of the date set forth above (the "AMENDMENT EFFECTIVE DATE")
on the date on which (a) the Borrower and the Required Lenders shall have
executed and delivered to the Administrative Agent this Amendment and (b) each
Guarantor shall have executed the Acknowledgment and Consent in the form annexed
hereto.

                  SECTION 4. REPRESENTATIONS AND WARRANTIES. In order to induce
the Administrative Agent and the Lenders to enter into this Amendment, the
Borrower hereby represents and warrants to the Administrative Agent and the
Lenders that the representations and warranties made by the Loan Parties in the
Loan Documents are true and correct in all material respects on and as of the
Amendment Effective Date, before and after giving effect to the effectiveness of
this Amendment, as if made on and as of the Amendment Effective Date, except to
the extent such representations and warranties expressly relate to a specific
earlier date, in which case such representations and warranties were true and
correct as of such earlier date.

                  SECTION 5. PAYMENT OF EXPENSES. The Borrower agrees to pay or
reimburse the Administrative Agent for all of its reasonable out-of-pocket costs
and expenses incurred in connection with this Amendment and any other documents
prepared in connection herewith and the transactions contemplated hereby,
including, without limitation, the reasonable fees and disbursements of counsel
to the Administrative Agent.

                  SECTION 6. REFERENCE TO AND EFFECT ON THE LOAN DOCUMENTS.
On and after the Amendment Effective Date, each reference in the Credit
Agreement to "this Agreement", "hereunder", "hereof" or words of like import
referring to the Credit Agreement, and each reference in the other Loan
Documents to "the Credit Agreement", "thereunder", "thereof" or words of like
import referring to the

<PAGE>

Credit Agreement, shall mean and be a reference to the Credit Agreement as
amended hereby. The execution, delivery and effectiveness of this Amendment
shall not, except as expressly provided herein, operate as a waiver of any
right, power or remedy of any Lender or the Administrative Agent under any of
the Loan Documents. Except as expressly amended herein, all of the provisions of
the Credit Agreement and the other Loan Documents are and shall remain in full
force and effect in accordance with the terms thereof and are hereby in all
respects ratified and confirmed.

                  SECTION 7. COUNTERPARTS. This Amendment may be executed by one
or more of the parties to this Amendment on any number of separate counterparts,
and all of said counterparts taken together shall be deemed to constitute one
and the same instrument. Delivery of an executed signature page of this
Amendment by facsimile transmission shall be effective as delivery of a manually
executed counterpart hereof. A set of the copies of this Amendment signed by all
the parties shall be lodged with the Borrower and the Administrative Agent.

                  SECTION 8. GOVERNING LAW. This Amendment and the rights and
obligations of the parties hereto shall be governed by, and construed and
interpreted in accordance with, the law of the State of New York.

<PAGE>

                  IN WITNESS WHEREOF, the parties hereto have caused this
Amendment to be duly executed and delivered by their proper and duly authorized
officers as of the day and year first above written.

                                       FRIENDLY ICE CREAM CORPORATION

                                       By:______________________________
                                          Title:

                                       SOCIETE GENERALE

                                       By:______________________________
                                          Title:

                                       TRANSAMERICA BUSINESS CREDIT
                                        CORPORATION

                                       By:______________________________
                                          Title:

                                       BLACK DIAMOND INTERNATIONAL
                                        FUNDING, LTD.

                                       By:______________________________
                                          Title:

                                       BLACK DIAMOND CLO, 1998-I LTD.

                                       By:______________________________
                                          Title:

                                       FLEET NATIONAL BANK

                                       By:______________________________
                                          Title:

<PAGE>

GENERAL ELECTRIC CAPITAL
  CORPORATION

By:_______________________________

Title:

FIRST SOURCE FINANCIAL LLP

By:  First Source Financial, Inc.,
     its Agent/Manager

     By:__________________________
        Title:

BANK OF AMERICA, N.A.

By:_______________________________

Title:

PAMCO CAYMAN LTD.

By:  Highland Capital Management, L.P.
     as Collateral Manager

     By:__________________________
        Title:

<PAGE>

                                      PAM CAPITAL FUNDING, L.P.

                                      By:  Highland Capital Management, L.P.
                                           as Collateral Manager

                                           By:__________________________
                                              Title:

                                      SENIOR DEBT PORTFOLIO

                                      By:  First Source Financial, Inc.,
                                           its Agent/Manager

                                           By:__________________________
                                              Title:

                                      FIRST UNION NATIONAL BANK

                                      By:_______________________________

                                      Title:

                                      FOOTHILL INCOME TRUST, L.P.

                                      By:_______________________________

                                      Title:

<PAGE>

CANADIAN IMPERIAL BANK OF COMMERCE

By:_______________________________

Title:

<PAGE>

                           ACKNOWLEDGMENT AND CONSENT

           Each of the undersigned corporations as guarantors under the
Guarantee and Collateral Agreement, dated as of November 19, 1997, made by the
undersigned corporations in favor of the Administrative Agent, for the benefit
of the Lenders, hereby (a) consents to the transactions contemplated by this
Amendment and (b) acknowledges and agrees that the guarantees (and grants of
collateral security therefor) contained in such Guarantee and Collateral
Agreement are, and shall remain, in full force and effect after giving effect to
this Amendment and all prior modifications to the Credit Agreement.

                                        FRIENDLY'S RESTAURANTS FRANCHISE,
                                          INC.

                                        By:________________________________
                                           Title:

                                        FRIENDLY'S INTERNATIONAL, INC.

                                        By:________________________________
                                           Title:

<PAGE>

                                                                         ANNEX A

                    PRICING GRID FOR REVOLVING CREDIT LOANS,
                    TRANCHE A TERM LOANS AND COMMITMENT FEES

<TABLE>
<CAPTION>

------------------------------------------------- --------------------------- ------------------------------
                  Consolidated                        Applicable Margin            Commitment Fee Rate
                 Leverage Ratio                      for Eurodollar Loans
------------------------------------------------- --------------------------- ------------------------------
<S>                                                         <C>                          <C>
                 Greater than
                 or Equal to   4.0 to 1.0                   3.000%                       0.500%
------------------------------------------------- --------------------------- ------------------------------
   Greater than                  Less
   or Equal to   3.5 to 1.0 and  than 4.0 to 1.0            2.750%                       0.500%
------------------------------------------------- --------------------------- ------------------------------
   Greater than                  Less
   or Equal to   3.0 to 1.0 and  than 3.5 to 1.0            2.625%                       0.500%
------------------------------------------------- --------------------------- ------------------------------
   Greater than                  Less
   or Equal to   2.5 to 1.0 and  than 3.0 to 1.0            2.375%                       0.375%
------------------------------------------------- --------------------------- ------------------------------

                 Less than     2.5 to 1.0                   2.125%                       0.375%
------------------------------------------------- --------------------------- ------------------------------

</TABLE>

           Changes in the Applicable Margin with respect to Revolving Loans and
Tranche A Loans or in the Commitment Fee Rate resulting from changes in the
Consolidated Leverage Ratio shall become effective on the date (the "ADJUSTMENT
DATE") on which financial statements are delivered to the Lenders pursuant to
Section 6.1 (but in any event not later than the 45th day after the end of each
of the first three quarterly periods of each fiscal year or the 90th day after
the end of each fiscal year, as the case may be) and shall remain in effect
until the next change to be effected pursuant to this paragraph. If any
financial statements referred to above are not delivered within the time periods
specified above, then, until such financial statements are delivered, the
Consolidated Leverage Ratio as at the end of the fiscal period that would have
been covered thereby shall for the purposes of this definition be deemed to be
greater than 4.0 to 1.0. In addition, at all times while a Default or an Event
of Default shall have occurred and be continuing, there shall be no reduction in
the Applicable Margin with respect to Revolving Loans and Tranche A Loans or in
the Commitment Fee Rate; PROVIDED, HOWEVER, that any applicable reduction shall
become effective at such time as no Default or Event of Default shall be
continuing. Each determination of the Consolidated Leverage Ratio pursuant to
this definition shall be made as at the end of and with respect to the period of
four consecutive fiscal quarters of the Borrower ending at the end of the period
covered by the relevant financial statements and shall reflect the matters set
forth in the proviso to Section 7.1(a).

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00009-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00009-of-00352.parquet"}]]