Document:

EX-10.3

 Exhibit 10.3 
 RATIFICATION AND AMENDMENT AGREEMENT 
 This RATIFICATION AND
AMENDMENT AGREEMENT (the “Ratification Agreement”) dated as of August 23, 2012, is by and among THE CIT GROUP/BUSINESS CREDIT, INC. (“CIT”), in its capacity as administrative agent for the Lenders
(in such capacity, the “Administrative Agent”) acting for and on behalf of the various financial institutions and other Persons from time to time party to the DIP Credit Agreement (as defined below) as lenders (collectively
with the Administrative Agent, the “Lenders”), BROADVIEW NETWORKS HOLDINGS, INC., a Delaware corporation, as Debtor and Debtor-in-Possession (“Holdings”), BROADVIEW NETWORKS, INC., a New York
corporation, as Debtor and Debtor-in-Possession (“Broadview Networks”). BROADVIEW NETWORKS OF MASSACHUSETTS, INC., a Delaware corporation, as Debtor and Debtor-in-Possession (“Broadview MA”), BROADVIEW
NETWORKS OF VIRGINIA, INC., a Virginia corporation, as Debtor and Debtor-in-Possession (“Broadview VA”), BRIDGECOM INTERNATIONAL, INC., a Delaware corporation, as Debtor and Debtor-in-Possession (“Bridgecom
International” and, together with Holdings, Broadview Networks, Broadview MA, and Broadview VA, the “Borrowers”), BridgeCom Holdings, Inc., a Delaware corporation, as Debtor and Debtor-in- Possession
(“BridgeCom Holdings”), TruCom Corporation, a New York corporation, as Debtor and Debtor-in-Possession (“TruCom”), BridgeCom Solutions Group, Inc., a Delaware corporation, as Debtor and
Debtor-in-Possession (“BridgeCom Solutions”), OPEN SUPPORT SYSTEMS LLC, a Connecticut limited liability company, as Debtor and Debtor-in-Possession (“OSS”), Broadview NP Acquisition Corp., a Delaware
corporation, as Debtor and Debtor-in- Possession (“Broadview NP”), BV-BC Acquisition Corp., a Delaware corporation, as Debtor and Debtor-in-Possession (“BV-BC”) ATX Communications, Inc., a Delaware
corporation, as Debtor and Debtor-in-Possession (“ATX Comm”), CoreComm-ATX, Inc., a Delaware corporation, as Debtor and Debtor-in-Possession (“CoreComm-ATX”), ATX Licensing, Inc., a Delaware
corporation, as Debtor and Debtor-in-Possession (“ATX Licensing”), ATX Telecommunications Services of Virginia, LLC, a Delaware corporation, as Debtor and Debtor-in-Possession (“ATX Telecom”), CoreComm
Communications, LLC, a Delaware limited liability company, as Debtor and Debtor-in-Possession (“CoreComm”), Eureka Broadband Corporation, a Delaware corporation, as Debtor and Debtor-in-Possession (“Eureka
Broadband”), Eureka Holdings, LLC, a Delaware limited liability company, as Debtor and Debtor-in-Possession (“Eureka Holdings”), Eureka Networks, LLC, a Delaware limited liability company, as Debtor and
Debtor-in-Possession (“Eureka Networks”), InfoHighway Communications Corporation, a Delaware corporation, as Debtor and Debtor-in-Possession (“ICC”), Arc Networks, Inc. , a Delaware corporation, as
Debtor and Debtor-in-Possession (“Arc DE”), Eureka Telecom, Inc., a New York corporation, as Debtor and Debtor-in- Possession (“Eureka Telecom”), A.R.C. Networks, Inc., a New York corporation, as
Debtor and Debtor-in-Possession (“ARC NY”), Info-Highway International, Inc., a Texas corporation, as Debtor and Debtor-in-Possession (“IH International”), Eureka Telecom of VA, Inc., a Virginia
corporation, as Debtor and Debtor-in-Possession (“Eureka VA”), nex-i.com inc., a New Jersey corporation, as Debtor and Debtor-in-Possession (“nex-i.com”), InfoHighway of Virginia, Inc., a Virginia
corporation, as Debtor and Debtor-in-Possession (“IH VA”), and Digicom, Inc., an Ohio corporation, as Debtor and Debtor-in-Possession (“Digicom”, and together with BridgeCom Holdings, TruCom, BridgeCom
Solutions, OSS, Broadview NP, BV-BC, ATX Comm, CoreComm-ATX, ATX Licensing, ATX Telecom, CoreComm, Eureka Broadband, Eureka Holdings, Eureka Networks, ICC, Arc DE, Eureka Telecom, ARC NY, IH International,

 
Eureka VA, nex-i.com, and IH VA, each a “Guarantor” and collectively, the “Guarantors,” and together with Borrowers, each a “Credit
Party” and collectively, the “Credit Parties”). All capitalized terms used in this Ratification Agreement but not otherwise defined herein shall have the meanings ascribed to such terms in the DIP Credit
Agreement (defined below), which definitions are incorporated by reference into this Ratification Agreement as if fully set forth herein. 
 BACKGROUND 
 The Credit Parties have commenced the Bankruptcy Cases,
and each Credit Party has retained possession of its assets and is authorized under the Bankruptcy Code to continue the operation of its businesses as a debtor-in-possession. Prior to the commencement of the Bankruptcy Cases, the Administrative
Agent and the Lenders made loans and advances and provided other financial or credit accommodations to the Borrowers, and for the benefit of the Credit Parties, secured by substantially all assets and properties of the Credit Parties as set forth in
the Pre-Petition Financing Documents. The Bankruptcy Court has entered an Interim Financing Order pursuant to which, among other things, the Administrative Agent and the Lenders may make post-petition loans and advances and provide other financial
accommodations to the Borrowers as set forth in the DIP Credit Agreement (as defined below), with all such post-petition loans, advances and other financial accommodations secured by substantially all the assets and properties of the Credit Parties,
as set forth in the Financing Orders and the Loan Documents. 
 The Interim Financing Order provides that as a condition to the
making of such post-petition loans, advances and other financial accommodations, the Credit Parties will execute and deliver this Ratification Agreement, the DIP Credit Agreement and such other agreements, documents and instruments collateral hereto
or thereto and contemplated hereby or thereby. 
 The Bank of New York Mellon, as Collateral Agent and the Trustee under the
Senior Secured Notes Indenture (the “Indenture Trustee”), the Administrative Agent and the Credit Parties have entered into the Intercreditor Agreement, which agreement, among other things, sets forth, as between the
Administrative Agent and the Indenture Trustee the relative priority of their respective Liens on the Collateral and their rights with respect thereto. 
 The Credit Parties desire to reaffirm their obligations to the Administrative Agent and the Lenders pursuant to the Pre-Petition Financing Documents and acknowledge their continuing liabilities to the
Administrative Agent and the Lenders thereunder in order to induce the Administrative Agent and the Lenders to refinance the Pre-Petition Obligations, execute the DIP Credit Agreement, and make such post-petition loans and advances, and provide such
other financial accommodations, to the Borrowers as contemplated by the DIP Credit Agreement and the other Loan Documents. The Credit Parties have requested that the Administrative Agent and the Lenders make post-petition loans and advances and
provide other financial or credit accommodations to the Borrowers and amend and restate the Pre-Petition Credit Agreement, and the Administrative Agent and the Lenders are willing to do so, subject to the terms and conditions contained herein.

  
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 NOW, THEREFORE, in consideration of the foregoing, the mutual covenants and agreements
contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto mutually covenant, warrant and agree as follows: 
 1. DEFINITIONS. 
 1.1. Additional Definitions. As used herein, the
following terms shall have the respective meanings given to them below, and the Collateral Agreement and the other Security Documents shall be deemed and are hereby amended to include, in addition and not in limitation, each of the following
definitions: 
 (a) “Debtors” means, collectively, the Credit Parties, each as debtor and
debtor-in-possession in the Bankruptcy Cases. 
 (b) “DIP Credit Agreement” means the $25,000,000
Debtor-in-Possession Amended and Restated Credit Agreement, dated of even date herewith, by and among the Credit Parties, the Administrative Agent, and the Lenders. 
 (c) “Post-Petition Collateral” means, collectively, all now existing and hereafter acquired real and personal property of each Debtor and Debtor’s estate, wherever located, of
any kind, nature or description, including any such property in which a Lien is granted to the Administrative Agent, for the benefit of each of the Lenders, pursuant to the Loan Documents, the Financing Orders or any other order entered or issued by
the Bankruptcy Court, and includes, without limitation: 
 (i) all of the Pre-Petition Collateral; 

(ii) all Accounts (as such term is defined in the Collateral Agreement); 

(iii) all cash and currency; 
 (iv) all Chattel Paper (as such term is defined in the Collateral Agreement); 

(v) all Commercial Tort Claims (as such term is defined in the Collateral Agreement and as updated on Schedule 3.9 hereto); 

(vi) all Deposit Accounts (as such term is defined in the Collateral Agreement) and all Securities Accounts (as such term is defined in
the Collateral Agreement); 
 (vii) all Documents (as such term is defined in the Collateral Agreement); 

(viii) all Equipment (as such term is defined in the Collateral Agreement); 

(ix) all Fixtures (as such term is defined in the Collateral Agreement); 

  
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 (x) all General Intangibles (as such term is defined in the Collateral Agreement);

 (xi) all Goods (as such term is defined in the Collateral Agreement); 

(xii) all Instruments (as such term is defined in the Collateral Agreement); 

(xiii) all Intellectual Property (as such term is defined in the Collateral Agreement); 

(xiv) all Inventory (as such term is defined in the Collateral Agreement); 

(xv) all Investment Property (as such term is defined in the Collateral Agreement); 

(xvi) all Letter of Credit Rights (as such term is defined in the Collateral Agreement); 

(xvii) all Avoidance Actions (as such term is defined in the DIP Credit Agreement); 

(xviii) all Avoidance Action Recoveries (as such term is defined in the DIP Credit Agreement); 

(xix) all other personal property and rights of every kind and description and interests therein not otherwise described above;

 (xx) all books and records pertaining to the Collateral; and 

(xxi) all of the proceeds (as such term is defined in the UCC, as defined in the Collateral Agreement) and products, whether tangible or
intangible, of any of the foregoing, including proceeds of insurance or Commercial Tort Claims covering or relating to any or all of the foregoing, and any and all Accounts, Chattel Paper, Deposit Accounts, Equipment, Fixtures, General Intangibles,
Inventory, Investment Property, Letter of Credit Rights, money, or other tangible or intangible property resulting from the sale, lease, license, exchange, collection, or other disposition of any of the foregoing, the proceeds of any award in
condemnation with respect to any of the foregoing, any rebates or refunds, whether for taxes or otherwise, and all proceeds of any such proceeds, or any portion thereof or interest therein, and the proceeds thereof, and all proceeds of any loss of,
damage to, or destruction of the above, whether insured or not insured, and, to the extent not otherwise included, any indemnity, warranty, or guaranty payable by reason of loss or damage to, or otherwise with respect to any of the foregoing (the
“Proceeds”). Without limiting the generality of the foregoing, the term “Proceeds” includes whatever is receivable or received when Investment Property or proceeds are sold, exchanged, collected, or otherwise
disposed of, whether such disposition is voluntary or involuntary, and includes proceeds of any indemnity or guaranty payable to any Debtor or the Administrative Agent from time to time with respect to any of the Investment Property. Notwithstanding
anything to the contrary herein, the security interests granted herein shall not extend to the Excluded Collateral. 

  
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 (d) “Post-Petition Obligations” means all Obligations (as defined in
the DIP Credit Agreement) arising on and after the Petition Date and whether arising on or after the conversion or dismissal of any one or more of the Bankruptcy Cases, or before, during and after the confirmation of any plan of reorganization in
the Bankruptcy Cases, and whether arising under or related to this Ratification Agreement, the DIP Credit Agreement, the Pre-Petition Security Documents, the other Loan Documents, the Financing Orders, by operation of law or otherwise, and whether
incurred by such Borrower or Guarantor as principal, surety, endorser, guarantor or otherwise and including, without limitation, all principal, interest, financing charges, letter of credit fees, unused line fees, servicing fees, line increase fees,
debtor-in- possession facility fees, early termination fees, other fees, commissions, costs, expenses and attorneys’, accountants’ and consultants’ fees and expenses incurred in connection with any of the foregoing, including the
Bankruptcy Case Expenses 
 (e) Post-Petition IP Security Agreements” means, collectively, (i) that
certain Copyright Security Agreement, dated on or about the date hereof, by and between Broadview Networks and the Administrative Agent; (ii) that certain Trademark Security Agreement, dated on or about the date hereof, by and between Eureka
Broadband Corporation and the Administrative Agent; (iii) that certain Patent Security Agreement, dated on or about the date hereof, by and between Broadview Networks and the Administrative Agent; and (iv) that certain Copyright Security
Agreement, dated on or about the date hereof, by and between ATX Telecom and the Administrative Agent. 
 (f)
“Pre-Petition IP Security Agreements” means, collectively, (i) that certain Trademark Security Agreement, dated as of August 23, 2006, by and between Broadview Networks and the Administrative Agent; (ii) that
certain Trademark Security Agreement, dated as of August 23, 2006, by and between Holdings and the Administrative Agent; and (iii) that certain Patent Security Agreement dated as of August 23, 2006, by and between OSS and the
Administrative Agent, in each case as in effect immediately prior to the Petition Date. 
 (g) “Pre-Petition Security
Documents” means, collectively each of the following, as defined in the Pre-Petition Credit Agreement and in each case as in effect immediately prior to the Petition Date: (i) the Collateral Agreement, (ii) the Guaranty
Agreement (and any other documents, agreements or instruments executed by any Guarantor in connection with or related to the Pre-Petition Financing Documents), (iii) the Control Agreements, (iv) the Pre-Petition IP Security Agreements, and
(v) any other documents, agreements or instruments executed by any Credit Party in connection with or related to the Pre-Petition Collateral. 
 (h) “Ratification Agreement” has the meaning assigned thereto in the introductory paragraph hereof, as the same now exists or may hereafter be amended, modified, supplemented,
extended, renewed, restated or replaced. 

  
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 1.2. Amendments to Definitions. 

(a) Collateral. All references to the term “Collateral” in the Pre-Petition Financing Documents, this Ratification
Agreement or the other Loan Documents, shall have the meanings ascribed thereto in the DIP Credit Agreement. 
 (b)
Debtors. All references to Debtors, including, without limitation, to the terms “Borrower,” “Borrowers,” “Guarantor,” “Guarantors,” “Credit Party” or “Credit Parties” in the DIP
Credit Agreement, this Ratification Agreement or the other Loan Documents shall be deemed, and each such reference is hereby amended, to mean and include the Debtors as defined herein, and their successors and assigns (including any trustee or other
fiduciary hereafter appointed as its legal representative or with respect to the property of the estate of such entity whether under Chapter 11 of the Bankruptcy Code or any subsequent Chapter 7 case and its successor upon conclusion of the
Bankruptcy Case of such entity). 
 (c) Material Adverse Effect. All references to the term “Material Adverse
Effect” in this Ratification Agreement or the other Loan Documents shall be deemed and each such reference is hereby amended to have the meaning ascribed thereto in the DIP Credit Agreement, and all references to the term “material adverse
change”, in this Ratification Agreement or the other Loan Documents shall be deemed, and each such reference is hereby amended, to add at the end thereof: “provided, that, the commencement of the Bankruptcy Cases shall not constitute a
material adverse change.” 
 1.3. Interpretation. 

(a) For purposes of this Ratification Agreement, unless otherwise defined or amended herein, including, but not limited to, those terms
used or defined in the recitals hereto, all terms used herein shall have the respective meanings assigned to such terms in the DIP Credit Agreement. 
 (b) All references to the terms “the Administrative Agent,” “Lender,” “Borrower,” “Guarantor,” “Debtor” or any other person pursuant to the definitions in
the recitals hereto or otherwise shall include its respective successors and assigns. 
 (c) All references to any term in the
singular shall include the plural and all references to any term in the plural shall include the singular unless the context of such usage requires otherwise. 
 2. ACKNOWLEDGMENT. 
 2.1. Pre-Petition Obligations. Each Credit
Party hereby acknowledges, confirms and agrees that, as of August 22, 2012, Borrowers are indebted to the Administrative Agent and the Lenders in respect of all Pre-Petition Obligations in the aggregate principal amount of not less than
$13,956,307.76, consisting of Revolving Credit Loans made pursuant to the Pre-Petition Financing Documents in the aggregate principal amount of not less than $13,900,000.00, together with interest accrued and accruing thereon, and all costs,
expenses, fees (including attorneys’ fees and legal expenses) and (c) other charges now or hereafter owed by Borrowers to the Administrative Agent and the Lenders, all of which are unconditionally owing by Borrowers to the Administrative
Agent and the Lenders, without offset, defense or counterclaim of any kind, nature and description whatsoever. 

  
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 2.2. Guaranteed Obligations. Each Guarantor hereby acknowledges, confirms and agrees
that: 
 (a) all obligations of such Guarantor under the Pre-Petition Security Documents are unconditionally owing by such
Guarantor to the Administrative Agent and the Lenders without offset, defense or counterclaim of any kind, nature and description whatsoever, and 
 (b) the absolute and unconditional guarantee of the payment of the Pre- Petition Obligations by such Guarantor pursuant to the Pre-Petition Security Documents extends to all Post-Petition Obligations.

 2.3. Acknowledgment of Security Interests. Each Borrower and Guarantor hereby acknowledges, confirms and agrees that
the Administrative Agent, for the benefit of each of the Lenders, has and shall continue to have valid, binding, enforceable, perfected and non-avoidable first priority and senior security interests in and Liens upon all Pre-Petition Collateral
heretofore granted to the Administrative Agent pursuant to the Pre-Petition Financing Documents, as in effect immediately prior to the Petition Date, subject, as to priority, to the Intercreditor Agreement to secure all of the Obligations, as well
as valid, binding, enforceable, perfected and non-avoidable first priority and senior security interests in and Liens upon all Post-Petition Collateral granted to the Administrative Agent, for the benefit of each of the Lenders, under the Financing
Orders, this Ratification Agreement, under any of the other Loan Documents or otherwise granted to or held by the Administrative Agent, in each case, subject only to Liens or encumbrances expressly permitted by the DIP Credit Agreement and any other
Liens or encumbrances expressly permitted by the Financing Orders that may have priority over the Liens in favor of the Administrative Agent and the Lenders, including pursuant to the Intercreditor Agreement. 

2.4. Binding Effect of Documents. Each Borrower and Guarantor hereby acknowledges, confirms and agrees that: (a) each of the
Pre-Petition Financing Documents to which it is a party was duly executed and delivered to the Administrative Agent and the Lenders by such Borrower or Guarantor and each is in full force and effect as of the date hereof, (b) the agreements and
obligations of such Borrower or Guarantor contained in the Pre-Petition Financing Documents constitute the legal, valid and binding obligations of such Borrower or Guarantor enforceable against it in accordance with the terms thereof, and such
Borrower or Guarantor has no valid defense, offset or counterclaim to the enforcement of such obligations, and (c) the Administrative Agent and the Lenders are and shall be entitled to all of the rights, remedies and benefits provided for in
the Loan Documents and the Financing Orders. 
 3. ADOPTION AND RATIFICATION. Each Borrower and Guarantor hereby (a) ratifies,
assumes, adopts and agrees to be bound by all of the Pre-Petition Financing Documents to which it is a party and (b) agrees to pay all of the Pre-Petition Obligations in accordance with the terms of such Pre-Petition Financing Documents, as
amended by this Ratification Agreement, the DIP Credit Agreement and the Loan Documents, and in accordance with the Financing Orders. All of the Pre-Petition Financing Documents are hereby incorporated in this Ratification Agreement by reference and
are and shall be deemed adopted, re-executed and assumed in full by the Borrowers and the Guarantors, each as Debtor and Debtor-in-Possession, and considered as 

  
 7 

 
agreements between such Borrowers or Guarantors, on the one hand, and the Administrative Agent and the Lenders, on the other hand. Each Borrower and Guarantor hereby ratifies, restates, affirms
and confirms all of the terms and conditions of the Pre-Petition Financing Documents, as amended and supplemented pursuant to this Ratification Agreement, the DIP Credit Agreement, and the Financing Orders, and each Borrower and Guarantor agrees to
be fully bound, as Debtor and Debtor-in-Possession, by the terms of the Loan Documents to which such Borrower or Guarantor is a party. 
 4.
GRANT OF SECURITY INTEREST. As collateral security for the prompt performance, observance and payment in full of all of the Obligations (including the Pre-Petition Obligations and the Post-Petition Obligations), the Credit Parties, each as
Debtor and Debtor-in-Possession, hereby grant, pledge and assign to the Administrative Agent, for the benefit of each of the Lenders, and also confirm, reaffirm and restate the prior grant to the Administrative Agent of, continuing security
interests in and Liens upon, and rights of setoff against, all of the Collateral. 
 5. ADDITIONAL REPRESENTATIONS. WARRANTIES AND
COVENANTS. In addition to the continuing representations, warranties and covenants heretofore and hereafter made by the Credit Parties to the Administrative Agent and the Lenders, whether pursuant to the Loan Documents or otherwise, and not in
limitation thereof, each Credit Party hereby represents, warrants and covenants to the Administrative Agent and the Lenders the following (which shall survive the execution and delivery of this Ratification Agreement), the truth and accuracy of
which, or compliance with which, to the extent such compliance does not violate the terms and provisions of the Bankruptcy Code, shall be a continuing condition of the making of Loans by the Administrative Agent and the Lenders or the issuance of
Letters of Credit: 
 5.1. Financing Order. The Interim Financing Order (with respect to the period prior to entry of the
Final Order) or Final Financing Order (with respect to the period on and after entry of the Final Financing Order), as the case may be, has been entered by the Bankruptcy Court and is in full force and effect and has not been amended, modified or
stayed, reversed or vacated. 
 5.2. Ratification of Control Agreements. Borrowers and Guarantors shall, as condition
precedent to any funding of the Loans, provide the Administrative Agent with fully executed copies of the Ratification, Acknowledgment and Amendment To Control Agreements with each of UBS and Citibank, in form and substance attached hereto as
Exhibits A and B, respectively. 
 5.3. Abandonment of Certain Intellectual Property. The Trademarks (as defined in the
Collateral Agreement) that were the subject of certain Trademark Security Agreements dated as of August 23, 2006 between the Administrative Agent and each of CoreComm-ATX and OSS, respectively, have been abandoned and cancelled. 

6. AMENDMENTS. 
 6.1.
Schedules to Collateral Agreement. Schedules 3.6, 3.9, 3.10, 3.11, 3.13, 3.14, 3.16 and 3.17 to the Collateral Agreement are each hereby deleted in their entirety and replaced by
Schedules 3.6, 3.9, 3.10, 3.11, 3.13, 3.14, 3.16 and 3.17 attached to this Ratification Agreement. 

  
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 6.2. Pre-Petition IP Security Agreements. The Pre-Petition IP Security Agreements
referenced in clauses (i) and (ii) of the definition thereof set forth herein, shall be amended and restated in the form attached hereto as Exhibits C and D, respectively and shall be executed and delivered by the parties thereto
contemporaneously with the execution and delivery of this Ratification Agreement. 
 6.3. Post Petition IP Security
Agreements. The Post Petition IP Security Agreements in the form attached hereto as Exhibits E, F, G and H, respectively, shall be executed and delivered by the parties thereto contemporaneously with the execution and delivery of this
Ratification Agreement. 
 7. INTENTIONALLY OMITTED. 
 8. MISCELLANEOUS. 
 8.1. Amendments and Waivers. Neither this
Ratification Agreement nor any other instrument or document referred to herein or therein may be changed, waived, discharged or terminated orally, but only by an instrument in writing signed by the party against whom enforcement of the change,
waiver, discharge or termination is sought. 
 8.2. Further Assurances. Each Credit Party shall, at its expense, at any
time or times duly execute and deliver, or shall use its best efforts to cause to be duly executed and delivered, such further agreements, instruments and documents, including, without limitation, additional security agreements, collateral
assignments, UCC financing statements or amendments or continuations thereof, and consents to the exercise by the Administrative Agent and the Lenders of all the rights and remedies hereunder, under the DIP Credit Agreement or any of the other Loan
Documents, any Financing Order or applicable law with respect to the Collateral, and do or use its best efforts to cause to be done such further acts as may be reasonably necessary or proper in the Administrative Agent’s opinion to evidence,
perfect, maintain and enforce the security interests of the Administrative Agent and the Lenders, and the priority thereof, in the Collateral and to otherwise effectuate the provisions or purposes of this Ratification Agreement, the DIP Credit
Agreement, any of the other Loan Documents or the Financing Orders. Upon the request of the Administrative Agent, at any time and from time to time, each Credit Party shall, at its cost and expense, do, make, execute, deliver and record, register or
file amendments or agreements with the United States Patent and Trademark Office, the financing statements, mortgages, deeds of trust, deeds to secure debt, and other instruments, acts, pledges, assignments and transfers (or use its best efforts to
cause the same to be done) and will deliver to the Administrative Agent and the Lenders such instruments evidencing items of Collateral as may be requested by the Administrative Agent. 

8.3. Headings. The headings used herein are for convenience only and do not constitute matters to be considered in interpreting
this Ratification Agreement. 
 8.4. Counterparts. This Ratification Agreement may be executed in any number of
counterparts, each of which shall be deemed to be an original, but all of which shall together constitute one and the same agreement. In making proof of this Ratification Agreement, it shall not be necessary to produce or account for more than one
counterpart thereof signed by each of 

  
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the parties hereto. Delivery of an executed counterpart of this Ratification Agreement by telefacsimile or other electronic method of transmission shall have the same force and effect as delivery
of an original executed counterpart of this Ratification Agreement. Any party delivering an executed counterpart of this Ratification Agreement by telefacsimile or other electronic method of transmission also shall deliver an original executed
counterpart of this Ratification Agreement, but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Ratification Agreement as to such party or any other party. 

8.5. Additional Events of Default. The parties hereto acknowledge, confirm and agree that the failure of any Credit Party to
comply with any of the covenants, conditions and agreements contained herein or in any other agreement, document or instrument at any time executed by such Credit Party in connection herewith shall constitute an Event of Default under the DIP Credit
Agreement and the other Loan Documents, subject to any applicable grace periods under the DIP Credit Agreement or such other Loan Documents. 
 8.6. Effectiveness. This Ratification Agreement shall become effective upon the execution hereof by the Administrative Agent and the Lenders and the entry of the Interim Financing Order.

  
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 IN WITNESS WHEREOF, the parties hereto have caused this Ratification Agreement to be
executed under seal by their duly authorized officers, all as of the day and year first written above. 
  

			
	BORROWERS:
	
	BROADVIEW NETWORKS HOLDINGS, INC.
	BROADVIEW NETWORKS, INC.
	BROADVIEW NETWORKS OF MASSACHUSETTS, INC.
	BROADVIEW NETWORKS OF VIRGINIA, INC.
	BRIDGECOM INTERNATIONAL, INC.
		
	By:	 	

	Name:	 	Corey Rinker
	Title:	 	CFO
	
	GUARANTORS:
	
	BRIDGECOM HOLDINGS, INC.
	 TRUCOM CORPORATION

BRIDGECOM SOLUTIONS GROUP, INC.

	 OPEN SUPPORT SYSTEMS LLC
 BROADVIEW NP ACQUISITION CORP.

	BV-BC ACQUISITION CORP.
	ATX COMMUNICATIONS, INC.
	CORECOMM –ATX, INC.
	ATX LICENSING, INC.
	 ATX TELECOMMUNICATIONS SERVICES OF VIRGINIA, LLC
 CORECOMM COMMUNICATIONS, LLC
 EUREKA BROADBAND CORPORATION

EUREKA HOLDINGS, LLC
 EUREKA NETWORKS,
LLC

	 INFOHIGHWAY COMMUNICATIONS CORPORATION
 ARC NETWORKS, INC.

	EUREKA TELECOM, INC.
	A.R.C. NETWORKS, INC.
	INFO-HIGHWAY INTERNATIONAL, INC.
	EUREKA TELECOM OF VA, INC.
	NEX-I.COM INC.
	INFOHIGHWAY OF VIRGINIA, INC.
	DIGICOM, INC.
		
	By:	 	

	Name:	 	Corey Rinker
	Title:	 	CFO

 [SIGNATURE PAGE TO RATIFICATION AND AMENDMENT AGREEMENT] 

			
	AGENTS AND LENDERS:
	
	THE CIT GROUP/BUSINESS CREDIT, INC., as the Administrative Agent
		
	By:	 	

	Name:	 	Philip Marrone
	Title:	 	Assistant Vice President
	
	THE CIT GROUP/BUSINESS CREDIT, INC, as a Lender
		
	By:	 	

	Name:	 	Philip Marrone
	Title:	 	Assistant Vice President

 [SIGNATURE PAGE TO RATIFICATION AND AMENDMENT AGREEMENT] 

 EXHIBIT A 
 FORM OF RATIFICATION, ACKNOWLEDGMENT AND 
 AMENDMENT TO CONTROL AGREEMENT

 (CITIBANK) 
 See Attached 

 RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO 

CONTROL AGREEMENT 
 This Ratification, Acknowledgment and Amendment to Control Agreement (“RAA”) is made and entered into on this 22nd day of August, 2012 by and among BROADVIEW NETWORKS, INC. (“BNI”), BRIDGECOM INTERNATIONAL,
INC. (“BII”), BRIDGECOM SOLUTIONS GROUP, INC. (“BSG”), TRUCOM CORPORATION (“TC”) CORECOMM-ATX, INC. (“CAI”), EUREKA NETWORKS, LLC
(“EN”), ARC NETWORKS, INC. (“ANI”), and BROADVIEW NETWORKS HOLDINGS, INC. (“BNH”) (individually, a “Customer”, or collectively, the
“Customer”). THE CIT GROUP/BUSINESS CREDIT, INC, as administrative agent under the Credit Agreement (in such capacity, “First Priority Agent”), THE BANK OF NEW YORK, as trustee and collateral agent
under the Indenture (in such capacity, “Second Priority Agent”) and Citibank, N.A. (the “Bank”). 
 Background 
 A. Reference is made to the $25,000,000 Credit
Agreement dated August 23, 2006, as amended, among First Priority Agent, the other lenders signatory thereto (together with First Priority Agent, “Lenders”), the Customer, and certain of the Affiliates, and the other
agreements, documents and instruments related thereto. 
 B. Reference is also made to that certain Deposit Account Control
Agreement, dated October 2006, as amended by a certain First Amendment and Joinder to Deposit Account Control Agreement, dated February 28, 2011, as further amended by a certain Second Amendment to Deposit Account Control Agreement, dated
August 14, 2012 (the “DACA”) between and among the Customer, First Priority Agent, Second Priority Agent and Bank (each a “Party” and, collectively, the “Parties”).

 C. The Customers are about to commence, or have commenced, cases under Chapter 11 of the Bankruptcy Code (the
“Bankruptcy Cases”) in which each Customer is, or will be, a debtor and debtor-in-possession before the United States Bankruptcy Court for the Southern District of New York (the “Bankruptcy Court”).
Each Customer has retained possession of its assets and is authorized under the Bankruptcy Code to continue the operation of its businesses as a debtor-in-possession. 
 D. It is anticipated that the Bankruptcy Court will enter an Interim Financing Order (as entered on the Bankruptcy Court’s docket, the “Interim Financing Order”) pursuant to
which, among other things, the First Priority Agent and the Lenders may make post-petition loans and advances and provide other financial accommodations to the Customer as set forth in the $25,000,000 Debtor in Possession Amended and Restated Credit
Agreement dated on or about the date hereof, among the Borrowers, Lenders and First Priority Agent (the “DIP Credit Agreement”) and certain other agreements and instruments contemplated thereby (together with the DIP Credit
Agreement, collectively, the “DIP Loan Documents”). Capitalized terms not otherwise defined herein shall have the meaning ascribed to such term in the DIP Credit Agreement. 

E. Lenders will enter into the DIP Loan Documents and will agree to make the Revolving Credit Loans described in the DIP Credit
Agreement, subject to the terms and conditions thereof, conditioned upon, among other things, the Parties reaffirming their respective rights and obligations pursuant to the DACA and, in connection with such reaffirmation, executing and delivering
this RAA. 

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO
CONTROL AGREEMENT 

 NOW, THEREFORE, in consideration of the foregoing and intending to be legally bound, and for
other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows: 
 1. Bank’s Acknowledgment. Bank hereby acknowledges, confirms and agrees, subject to the Interim Financing Order, any other order issued by a court of competent jurisdiction related to the
Accounts, and applicable law, that: 
 a. upon the entry of the Interim Financing Order, Bank shall continue to
comply with its obligations under the DACA, as amended hereby (the “RAA DACA”); 
 b.
upon the entry of the Interim Financing Order, the RAA DACA shall be deemed adopted, re-executed and assumed in full by each Customer, each as a debtor and debtor-in-possession in the Bankruptcy Cases; 

c. all references to Customer in the RAA DACA shall be deemed to mean and include each Customer as a debtor and
debtor-in-possession, and their respective successors and assigns (including any trustee or other fiduciary hereafter appointed as its legal representative or with respect to the property of the estate of such Customer whether under Chapter 11 of
the Bankruptcy Code or any subsequent Chapter 7 case and its successor upon conclusion of the Bankruptcy Case of such Customer); and 
 d. upon the entry of the Interim Financing Order, from and after the date hereof, (i) the definition of “Credit Agreement,” as used in the RAA DACA, is hereby amended to include the DIP
Credit Agreement and (ii) to the extent any Account is re-titled to reference the Bankruptcy Cases or the renaming of any Customer as “Debtor-in-Possession” or any similar moniker, the definition of such “Account” shall be
amended to include such modifications to such Account titles. 
 2. Non-Bank Ratification, Acknowledgment and Amendment.
Customer, First Priority Agent, and Second Priority Agent each hereby acknowledges, confirms and agrees that: 

a. the RAA DACA is in full force and effect as of the date hereof; 

b. the agreements and obligations of each Party contained in the RAA DACA are hereby ratified, restated, affirmed and
confirmed and constitute the legal, valid and binding obligations of each such Party; 
 c. the commencement of
the Bankruptcy Cases will not impair the validity or enforceability of the RAA DACA and will not otherwise limit or impair each Party’s obligations under the RAA DACA, and, upon the entry of the Interim Financing Order, each Party shall
continue to comply with its obligations under the RAA DACA; 
 d. upon the entry of the Interim Financing Order,
the RAA DACA shall be deemed adopted, re-executed and assumed in full by each Customer, each as a debtor and debtor-in-possession in the Bankruptcy Cases, and considered as agreements between such Customer, as a debtor and debtor-in-possession in
the Bankruptcy Cases, and the other Parties; 
 e. notwithstanding any re-titling of any Account to reference the
Bankruptcy Cases or the renaming of any Customer as “Debtor-in-Possession” or any similar moniker, the RAA DACA shall continue to remain in full force and effect with respect to each Account; 

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 2 – 

 f. all references to Customer in the RAA DACA shall be deemed to mean and
include each Customer as a debtor and debtor-in-possession, and their respective successors and assigns (including any trustee or other fiduciary hereafter appointed as its legal representative or with respect to the property of the estate of such
Customer whether under Chapter 11 of the Bankruptcy Code or any subsequent Chapter 7 case and its successor upon conclusion of the Bankruptcy Case of such Customer); and 

g. upon the entry of the Interim Financing Order, from and after the date hereof, the definition of “Credit
Agreement,” as used in the RAA DACA, is hereby amended to include the DIP Credit Agreement; and 
 h. each
Customer and Second Priority Agent shall make, execute and deliver all such additional and further acts, things, deeds and instruments as the First Priority Agent may reasonably require to document and consummate the transactions contemplated hereby
and to vest completely in and insure the Parties their respective rights under this RAA. 
 3. Miscellaneous. 

(a) This RAA shall be governed by and construed and enforced in accordance with the laws of the State of New York with out giving effect
to the conflict of laws rules thereof. 
 (b) This RAA may be executed in any number of counterparts and by different parties
hereto and separate counterparts, each of which when so executed and delivered shall be deemed to be an original, and all of which taken together shall constitute but one and the same instrument. 

(d) Section headings used in this RAA are for the convenience of reference only and are not a part of this RAA for any other purpose.

 (e) Upon the effectiveness of this RAA, each reference in the DACA to “this Agreement,” “hereunder,”
“hereof,” “herein,” or words of like import shall mean and be a reference to the RAA DACA as amended by this RAA and each reference to the DACA in any other document, instrument or agreement executed and/or delivered in
connection with the Credit Agreement shall mean and be a reference to the RAA DACA, as amended by this RAA. 
 [REMAINDER OF PAGE
LEFT INTENTIONALLY BLANK] 

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 3 – 

 IN WITNESS WHEREOF, the Parties have caused this RAA to be duly executed by their
respective officers duly authorized as of the date first written above. 
  

			
	BROADVIEW NETWORKS, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	TRUCOM CORPORATION
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	BRIDGECOM INTERNATIONAL, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	BRIDGECOM SOLUTIONS GROUP, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	CORECOMM-ATX, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	EUREKA NETWORKS, LLC
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	ARC NETWORKS, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 SIGNATURES CONTINUED ON FOLLOWING PAGE 

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 4 – 

									
		 		 		 	BROADVIEW NETWORKS HOLDINGS, INC.
					
		 		 		 	By:	 	  

		 		 		 	Name:	 	  

		 		 		 	Title:	 	  

				
		 	First Priority Agent:	 		 	THE CIT GROUP/BUSINESS CREDIT, INC.
					
		 		 		 	By:	 	  

		 		 		 	Name:	 	  

		 		 		 	Title:	 	  

				
		 	Second Priority Agent:	 		 	THE BANK OF NEW YORK
					
		 		 		 	By:	 	  

		 		 		 	Name:	 	  

		 		 		 	Title:	 	  

				
		 		 		 	CITIBANK, N.A.
					
		 		 		 	By:	 	  

		 		 		 	Name:	 	  

		 		 		 	Title:	 	  

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 5 – 

 EXHIBIT B 
 FORM OF RATIFICATION, ACKNOWLEDGMENT AND 
 AMENDMENT TO CONTROL AGREEMENT

 (UBS) 

See Attached 

 RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO 

CONTROL AGREEMENT 
 This Ratification, Acknowledgment and Amendment to Control Agreement (“RAA”) is made and entered into on this 22nd day of August, 2012 by and among BROADVIEW NETWORKS, INC. (“BNI”) and BROADVIEW NETWORKS
HOLDINGS, INC. (“BNH”) (individually, each a “Client” and collectively, the “Clients”), THE CIT GROUP/BUSINESS CREDIT, INC., as administrative agent under the DIP Credit
Agreement (defined below) (in such capacity, “Creditor”), and UBS Financial Services, Inc. (“UBSFS”). 
 Background 
 A. Reference is made to the $25,000,000 Credit
Agreement dated August 23, 2006, as amended, among Creditor, the other lenders signatory thereto (together with the Creditor, “Lenders”), the Clients, and certain of the Affiliates, and the other agreements, documents
and instruments related thereto. 
 B. Reference is also made to that certain Account Control Agreement, dated November 11,
2010 (the “Control Agreement”), between and among the Clients, Creditor and UBSFS. 
 C. The Clients are
about to commence, or have commenced, cases under Chapter 11 of the Bankruptcy Code (the “Bankruptcy Cases”) in which each Client is, or will be, a debtor and debtor-in-possession before the United States Bankruptcy Court for
the Southern District of New York (the “Bankruptcy Court”). Each Client has retained possession of its assets and is authorized under the Bankruptcy Code to continue the operation of its businesses as a debtor-in-possession.

 D. It is anticipated that the Bankruptcy Court will enter an Interim Financing Order (as entered on the Bankruptcy
Court’s docket, the “Interim Financing Order”) pursuant to which, among other things, the Creditor and the Lenders may make post-petition loans and advances and provide other financial accommodations to the Clients as
set forth in the $25,000,000 Debtor in Possession Amended and Restated Credit Agreement dated as of the date hereof, among the Borrowers, Lenders and Creditor (the “DIP Credit Agreement”) and certain other agreements and
instruments contemplated thereby (together with the DIP Credit Agreement, collectively, the “DIP Loan Documents”). Capitalized terms not otherwise defined herein shall have the meaning ascribed to such term in the DIP Credit
Agreement. 
 E. Lenders will enter into the DIP Loan Documents and will agree to make the Revolving Credit Loans described in
the DIP Credit Agreement, subject to the terms and conditions thereof, conditioned upon, among other things, the Clients, Creditor, and UBSFS (each a “Party” and, collectively, the “Parties”)
reaffirming their respective rights and obligations pursuant to the Control Agreement and, in connection with such reaffirmation, executing and delivering this RAA. 
 NOW, THEREFORE, in consideration of the foregoing and intending to be legally bound, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
agree as follows: 
 1. UBSFS’s Acknowledgment. UBSFS hereby acknowledges, confirms and agrees, subject to the
Interim Financing Order, any other order issued by a court of competent jurisdiction related to the Accounts, and applicable law, that: 
 a. upon the entry of the Interim Financing Order, UBSFS shall continue to comply with its obligations under the Control Agreement, as amended hereby (the “RAA Control Agreement”);

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

 b. upon the entry of the Interim Financing Order, the RAA Control Agreement
shall be deemed adopted, re-executed and assumed in full by each Client, each as a debtor and debtor-in-possession in the Bankruptcy Cases; 
 c. all references to Client in the RAA Control Agreement shall be deemed to mean and include each Client as a debtor and debtor-in-possession, and their respective successors and assigns (including any
trustee or other fiduciary hereafter appointed as its legal representative or with respect to the property of the estate of such Client whether under Chapter 11 of the Bankruptcy Code or any subsequent Chapter 7 case and its successor upon
conclusion of the Bankruptcy Case of such Client); and 
 d. upon the entry of the Interim Financing Order, from
and after the date hereof, (i) the definition of “Credit Agreement,” as used in the RAA Control Agreement, is hereby amended to include the DIP Credit Agreement and (ii) to the extent any Account is re-titled to reference the
Bankruptcy Cases or the renaming of any Client as “Debtor-in-Possession” or any similar moniker, the definition of such “Account” shall be amended to include such modifications to such Account titles. 

2. Non-UBSFS Ratification, Acknowledgment and Amendment. Client and Creditor each hereby acknowledges, confirms and agrees that:

 a. the RAA Control Agreement is in full force and effect as of the date hereof; 

b. the agreements and obligations of each Party contained in the RAA Control Agreement are hereby ratified, restated,
affirmed and confirmed and constitute the legal, valid and binding obligations of each such Party; 
 c. the
commencement of the Bankruptcy Cases will not impair the validity or enforceability of the RAA Control Agreement and will not otherwise limit or impair each Party’s obligations under the RAA Control Agreement, and, upon the entry of the Interim
Financing Order, each Party shall continue to comply with its obligations under the RAA Control Agreement; 
 d.
upon the entry of the Interim Financing Order, the RAA Control Agreement shall be deemed adopted, re-executed and assumed in full by each Client, each as a debtor and debtor-in-possession in the Bankruptcy Cases, and considered as agreements between
such Client, as a debtor and debtor-in-possession in the Bankruptcy Cases, and the other Parties; 
 e.
notwithstanding any re-titling of any Account to reference the Bankruptcy Cases or the renaming of any Client as “Debtor-in-Possession” or any similar moniker, the RAA Control Agreement shall continue to remain in full force and effect
with respect to each Account; 
 f. all references to Client in the RAA Control Agreement shall be deemed to mean
and include each Client as a debtor and debtor-in-possession, and their respective successors and assigns (including any trustee or other fiduciary hereafter appointed as its legal representative or with respect to the property of the estate of such
Client whether under Chapter 11 of the Bankruptcy Code or any subsequent Chapter 7 case and its successor upon conclusion of the Bankruptcy Case of such Client); and 

g. each Client shall make, execute and deliver all such additional and further acts, things, deeds and instruments as the
Creditor may reasonably require to document and consummate the transactions contemplated hereby and to vest completely in and insure the Parties their respective rights under this RAA. 

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 2 – 

 3. Miscellaneous. 

(a) This RAA shall be governed by and construed and enforced in accordance with the laws of the State of New York without giving effect
to the conflict of laws rules thereof. 
 (b) This RAA may be executed in any number of counterparts and by different parties
hereto and separate counterparts, each of which when so executed and delivered shall be deemed to be an original, and all of which taken together shall constitute but one and the same instrument. 

(d) Section headings used in this RAA are for the convenience of reference only and are not a part of this RAA for any other purpose.

 (e) Upon the effectiveness of this RAA, each reference in the Control Agreement to “this Agreement,”
“hereunder,” “hereof,” “herein,” or words of like import shall mean and be a reference to the RAA Control Agreement as amended by this RAA and each reference to the Control Agreement in any other document, instrument or
agreement executed and/or delivered in connection with the Credit Agreement shall mean and be a reference to the RAA Control Agreement, as amended by this RAA. 
 [REMAINDER OF PAGE LEFT INTENTIONALLY BLANK] 

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 3 – 

 IN WITNESS WHEREOF, the Parties have caused this RAA to be duly executed by their
respective officers duly authorized as of the date first written above. 
  

					
	Clients:	 	BROADVIEW NETWORKS, INC.
			
		 	By:	 	  

		 	Name:	 	  

		 	Title:	 	  

		
		 	BROADVIEW NETWORKS HOLDINGS, INC.
			
		 	By:	 	  

		 	Name:	 	  

		 	Title:	 	  

		
	Creditor:	 	THE CIT GROUP/BUSINESS CREDIT, INC.
			
		 	By:	 	  

		 	Name:	 	  

		 	Title:	 	  

		
	UBSFS:	 	UBS Financial Services, Inc.
			
		 	By:	 	  

		 	Name:	 	  

		 	Title:	 	  

  

RATIFICATION, ACKNOWLEDGMENT AND AMENDMENT TO CONTROL AGREEMENT 

- 4 – 

 EXHIBITS C and D 

FORMS OF AMENDED AND RESTATED PRE-PETITION IP SECURITY AGREEMENTS 
 See Attached 

 EXECUTION COPY 
 AMENDED AND RESTATED TRADEMARK SECURITY AGREEMENT 
 AMENDED AND
RESTATED TRADEMARK SECURITY AGREEMENT dated as of August     , 2012, by between BROADVIEW NETWORKS HOLDINGS, INC., a New York corporation, as debtor and debtor in possession (“Grantor”), in favor of THE
CIT GROUP/BUSINESS CREDIT, INC., a New York corporation, in its capacity as administrative agent for the Secured Parties (in such capacity, “Administrative Agent”). All capitalized terms used in this Amended and Restated
Trademark Security Agreement but not otherwise defined herein shall have the meanings ascribed to such terms in the DIP Credit Agreement (defined below), which definitions are incorporated by reference into this Amended and Restated Trademark
Security Agreement as if fully set forth herein. 
 W I T N E S S E T H: 

WHEREAS, Grantor is a Credit Party pursuant to the terms of that certain $25,000,000 Debtor-in-Possession Amended and Restated Credit
Agreement, dated of even date herewith, by and among the Credit Parties, the Administrative Agent, and the Lenders (the “DIP Credit Agreement”); 
 WHEREAS, as a condition precedent to closing the DIP Credit Agreement and as an acknowledgment of Administrative Agent’s continuing Lien on, and security interest in, the Trademarks (as defined in
the Collateral Agreement), Grantor is required to execute and deliver to Administrative Agent, for itself and the ratable benefit of the Secured Parties (as defined in the Collateral Agreement), this Amended and Restated Trademark Security
Agreement; 
 NOW, THEREFORE, for good and valuable consideration, receipt and sufficiency of which are hereby acknowledged, the
Grantor hereby agrees as follows: 
 1. Grantor hereby grants to the Administrative Agent, for the ratable benefit of the
Secured Parties, a continuing security interest in all of the following property, whether tangible or intangible, whether now or hereafter existing, owned or acquired by the Grantor and wherever located: all of the Grantor’s right, title and
interest in and to: 
 (i) (a) all Trademarks, rights and interests in trademarks, trade names, corporate
names, company names, business names, fictitious business names, trade styles, service marks, logos, other business identifiers, prints and labels on which any of the foregoing have appeared or appear, whether registered or unregistered, all
registrations and recordings thereof, and all applications in connection therewith (other than each application to register any trademark or service mark prior to the filing under Applicable Law of a verified statement of use for such trademark or
service mark) anywhere in the world, including, without limitation, those described on Schedule A, (b) all reissues, extensions, continuations (in whole or in part) and renewals of any of the foregoing, (c) all income, royalties,
damages and payments now or hereafter due and/or payable under any of the foregoing or with respect to any of the foregoing, including, without limitation, damages or payments for past, present or future infringements of any of the foregoing, (d)

 
the right to sue for past, present and future infringements of any of the foregoing and (e) all rights corresponding to any of the foregoing (including the goodwill) throughout the world;

 (ii) any agreement now or hereafter in existence, whether written or oral, providing for the grant by or to
any Grantor of any right to use any Trademark, including, without limitation, those described on Schedule B; and 
 (iii) all products and proceeds of the foregoing and, to the extent not otherwise included, (A) all payments under insurance (whether or not the Administrative Agent is the loss payee thereof) and
(B) all tort claims, and all collateral security and Supporting Obligations (as now or hereafter defined in the UCC) given by any Person with respect to any of the foregoing). 

2. The security interests granted pursuant to this Amended and Restated Trademark Security Agreement are granted in conjunction with the
security interests granted to Administrative Agent, on behalf of itself and the Secured Parties, pursuant to the Collateral Agreement. Grantor hereby acknowledges and affirms that the rights and remedies of the Administrative Agent with respect to
the security interest granted herein are without prejudice to, and are in addition to those set forth in the Collateral Agreement, all terms and provisions of which are incorporated herein by reference. In the event that any provisions of this
Agreement are deemed to conflict with the Collateral Agreement, the provisions of the Collateral Agreement shall govern. 
 3.
This Amended and Restated Trademark Security Agreement amends and restates in its entirety that certain Trademark Security Agreement, dated August 23, 2006, by Grantor in favor Administrative Agent (the “Prior
Agreement”). This Amended and Restated Trademark Security Agreement is not, nor shall it be deemed to be, a novation of the Prior Agreement. 
 [SIGNATURE PAGES FOLLOW] 

  
 2 

 IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the date set forth
above. 
  

			
	 BROADVIEW NETWORKS HOLDINGS, INC.,
 as Grantor

		
	By:	 	  

	Name:	 	
	Title:	 	

 ACKNOWLEDGMENT 
 STATE OF
                                        

 COUNTY OF
                                        

 I,
                                        , a
Notary Public for said County and State, do hereby certify that
                                        
personally appeared before me this day and stated that (s)he is
                                         of
Broadview Networks Holdings, Inc., and acknowledged on behalf of Broadview Networks Holdings, Inc. the due execution of the foregoing instrument. 
 Witness my hand and official seal, this      day of             , 2012. 

 

	
	  

	Notary Public
	
	My commission expires:

 [Signature Pages Continue] 

  
 3 

			
	 Agreed and Accepted as of the
      day of         , 2012

	
	 THE CIT GROUP/BUSINESS CREDIT, INC.,
 as Administrative Agent

		
	By:	 	  

	Name:	 	
	Title:	 	

  
 4 

 SCHEDULE A 
 to Amended and Restated Trademark Security 
 Agreement 

SCHEDULE A 
 Trademark Registrations/Applications 
 Trademark Registrations

  

							
	 Country
	  	 Trademark
	  	 Reg. No.
	  	 Reg. Date

				
	 US
	  	Broadview Networks	  	2,494,916	  	10/02/2001
				
	 US
	  	Broadviewnet.com	  	2,828,186	  	03/30/2004

 Pending Trademark Applications 
 None. 

 SCHEDULE B 
 to Amended and Restated Trademark Security 
 Agreement 

TRADEMARK LICENSES 
 None. 

 EXECUTION COPY 
 AMENDED AND RESTATED TRADEMARK SECURITY AGREEMENT 
 AMENDED AND
RESTATED TRADEMARK SECURITY AGREEMENT dated as of August     , 2012, by between BROADVIEW NETWORKS, INC., a New York corporation, as debtor and debtor in possession (“Grantor”), in favor of THE CIT
GROUP/BUSINESS CREDIT, INC., a New York corporation, in its capacity as administrative agent for the Secured Parties (in such capacity, “Administrative Agent”). All capitalized terms used in this Amended and Restated
Trademark Security Agreement but not otherwise defined herein shall have the meanings ascribed to such terms in the DIP Credit Agreement (defined below), which definitions are incorporated by reference into this Amended and Restated Trademark
Security Agreement as if fully set forth herein. 
 W I T N E S S E T H: 

WHEREAS, Grantor is a Credit Party pursuant to the terms of that certain $25,000,000 Debtor-in-Possession Amended and Restated Credit
Agreement, dated of even date herewith, by and among the Credit Parties, the Administrative Agent, and the Lenders (the “DIP Credit Agreement”); 
 WHEREAS, as a condition precedent to closing the DIP Credit Agreement and as an acknowledgment of Administrative Agent’s continuing Lien on, and security interest in, the Trademarks (as defined in
the Collateral Agreement), Grantor is required to execute and deliver to Administrative Agent, for itself and the ratable benefit of the Secured Parties (as defined in the Collateral Agreement), this Amended and Restated Trademark Security
Agreement; 
 NOW, THEREFORE, for good and valuable consideration, receipt and sufficiency of which are hereby acknowledged, the
Grantor hereby agrees as follows: 
 1. Grantor hereby grants to the Administrative Agent, for the ratable benefit of the
Secured Parties, a continuing security interest in all of the following property, whether tangible or intangible, whether now or hereafter existing, owned or acquired by the Grantor and wherever located: all of the Grantor’s right, title and
interest in and to: 
 (i) (a) all Trademarks, rights and interests in trademarks, trade names, corporate
names, company names, business names, fictitious business names, trade styles, service marks, logos, other business identifiers, prints and labels on which any of the foregoing have appeared or appear, whether registered or unregistered, all
registrations and recordings thereof, and all applications in connection therewith (other than each application to register any trademark or service mark prior to the filing under Applicable Law of a verified statement of use for such trademark or
service mark) anywhere in the world, including, without limitation, those described on Schedule A, (b) all reissues, extensions, continuations (in whole or in part) and renewals of any of the foregoing, (c) all income, royalties,
damages and payments now or hereafter due and/or payable under any of the foregoing or with respect to any of the foregoing, including, without limitation, damages or payments for past, present or future infringements of any of the foregoing, (d)

 
the right to sue for past, present and future infringements of any of the foregoing and (e) all rights corresponding to any of the foregoing (including the goodwill) throughout the world;

 (ii) any agreement now or hereafter in existence, whether written or oral, providing for the grant by or to
any Grantor of any right to use any Trademark, including, without limitation, those described on Schedule B; and 
 (iii) all products and proceeds of the foregoing and, to the extent not otherwise included, (A) all payments under insurance (whether or not the Administrative Agent is the loss payee thereof) and
(B) all tort claims, and all collateral security and Supporting Obligations (as now or hereafter defined in the UCC) given by any Person with respect to any of the foregoing). 

2. The security interests granted pursuant to this Amended and Restated Trademark Security Agreement are granted in conjunction with the
security interests granted to Administrative Agent, on behalf of itself and the Secured Parties, pursuant to the Collateral Agreement. Grantor hereby acknowledges and affirms that the rights and remedies of the Administrative Agent with respect to
the security interest granted herein are without prejudice to, and are in addition to those set forth in the Collateral Agreement, all terms and provisions of which are incorporated herein by reference. In the event that any provisions of this
Agreement are deemed to conflict with the Collateral Agreement, the provisions of the Collateral Agreement shall govern. 
 3.
This Amended and Restated Trademark Security Agreement amends and restates in its entirety that certain Trademark Security Agreement, dated August 23, 2006, by Grantor in favor Administrative Agent (the “Prior
Agreement”). This Amended and Restated Trademark Security Agreement is not, nor shall it be deemed to be, a novation of the Prior Agreement. 
 [SIGNATURE PAGES FOLLOW] 

  
 2 

 IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the date set forth
above. 
  

			
	BROADVIEW NETWORKS, INC., as Grantor
		
	By:	 	  

	Name:	 	
	Title:	 	

 ACKNOWLEDGMENT 
 STATE OF
                                        

 COUNTY OF
                                     

I,
                                        , a
Notary Public for said County and State, do hereby certify that
                                        
personally appeared before me this day and stated that (s)he is
                                         of
Broadview Networks, Inc., and acknowledged on behalf of Broadview Networks, Inc. the due execution of the foregoing instrument. 

Witness my hand and official seal, this      day of
            , 2012. 
  

	
	  

	Notary Public
	
	My commission expires:

 [Signature Pages Continue] 

  
 3 

			
	Agreed and Accepted as of the      day of             , 2012
	
	 THE CIT GROUP/BUSINESS CREDIT, INC.,
 as Administrative Agent

		
	By:	 	  

	Name:	 	
	Title:	 	

  
 4 

 SCHEDULE A 
 to Amended and Restated Trademark Security 
 Agreement 

SCHEDULE A 
 Trademark Registrations/Applications 
 Trademark Registrations

  

							
	 Trademark
	  	 Reg. No.
	  	 Reg. Date
	  	 Country

				
	 Eye Design (logo)
	  	2,559,668	  	04/09/2002	  	USA
				
	 Broadspeed
	  	2,486,260	  	09/04/2001	  	USA
				
	 NATURAL CONVERGENCE
	  	3,199,996	  	01/23/2007	  	USA
	 SILHOUETTE
	  	2,957,599	  	05/31/2005	  	USA
	 OFFICESUITE PLUS
	  	4,144,049	  	08/30/2011	  	USA
				
	 OFFICESUITE PLUS
	  	4,144,055	  	05/15/2012	  	USA
	 INDIVIDUAL OFFICESUITE PLUS
	  	4,144,057	  	05/15/2012	  	USA
	 EXECUTIVE OFFICESUITE
	  	4,043,306	  	10/18/2011	  	USA
				
	 BROADVIEW OFFICESUITE
	  	4,176,438	  	07/17/2012	  	USA
				
	 SILHOUETTE Design & word mark (logo)
	  	4,078,255	  	12/27/2011	  	USA
				
	 Design (logo)
	  	4,078,256	  	12/27/2011	  	USA
				
	 BROADVIEW NETWORKS
	  	4,138,173	  	05/08/2012	  	USA

 Pending Trademark Applications 
 None. 

 SCHEDULE B 
 to Amended and Restated Trademark Security 
 Agreement 

TRADEMARK LICENSES 
 None. 

 EXHIBITS E THROUGH H 

FORMS OF POST-PETITION IP SECURITY AGREEMENTS 
 See Attached 

 COPYRIGHT SECURITY AGREEMENT 

COPYRIGHT SECURITY AGREEMENT, dated as of August     , 2012, by between BROADVIEW NETWORKS, INC., a New York
corporation, as debtor and debtor in possession (“Grantor”), in favor of THE CIT GROUP/BUSINESS CREDIT, INC., a New York corporation, in its capacity as administrative agent for the Secured Parties (in such capacity,
“Administrative Agent”). All capitalized terms used in this Copyright Security Agreement but not otherwise defined herein shall have the meanings ascribed to such terms in the DIP Credit Agreement (defined below), which
definitions are incorporated by reference into this Copyright Security Agreement as if fully set forth herein. 
 W I T N E S
S E T H: 
 WHEREAS, Grantor is a Credit Party pursuant to the terms of that certain $25,000,000 Debtor-in-Possession
Amended and Restated Credit Agreement, dated of even date herewith, by and among the Credit Parties, the Administrative Agent, and the Lenders (the “DIP Credit Agreement”); 

WHEREAS, as a condition precedent to closing the DIP Credit Agreement and as an acknowledgment of Administrative Agent’s continuing
Lien on, and security interest in, the Copyrights (as defined in the Collateral Agreement), Grantor is required to execute and deliver to Administrative Agent, for itself and the ratable benefit of the Secured Parties (as defined in the Collateral
Agreement), this Copyright Security Agreement; 
 NOW, THEREFORE, in consideration of the premises and mutual covenants herein
contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Grantor hereby agrees as follows: 
 1. GRANT OF SECURITY INTEREST IN COPYRIGHT COLLATERAL. Grantor hereby grants to Administrative Agent, on behalf of itself and the Secured Parties, a continuing first priority security interest in all of
Grantor’s right, title and interest in, to and under the following, whether presently existing or hereafter created or acquired (collectively, the “Copyright Collateral”): 

(a) all right, title, and interest in and to all Copyrights and all applications for registration, registrations and recordings relating
to any of the foregoing as may be filed in the United States Copyright Office, any State thereof, any political subdivision thereof or in any similar office or agency in any other country or jurisdiction, including, but not limited to, the United
States copyright registrations and applications referred to on Schedule I hereto (as such schedule may be amended or supplemented from time to time); 
 (b) all rights of Grantor in all present and future agreements containing a license of copyrights to Grantor (subject to the rights of the licensors therein) pertaining to the foregoing; 

 (c) all income, fees, royalties and other payments at any time due or payable with respect
to the foregoing, including, without limitation, payments under all licenses at any time entered into in connection therewith; 

(d) the right to sue for past, present and future infringements of any of the foregoing; 

(e) all rights corresponding thereto throughout the world with respect to the foregoing; and 

(f) all Proceeds of any of the foregoing, including, without limitation, licenses, royalties, income, payments, claims, damages, and
proceeds of suit. 
 2. SECURITY AGREEMENT. The security interests granted pursuant to this Copyright Security Agreement are
granted in conjunction with the security interests granted to Administrative Agent, on behalf of itself and Secured Parties, pursuant to the Collateral Agreement. Grantor hereby acknowledges and affirms that the rights and remedies of Administrative
Agent with respect to the security interest in the Copyright Collateral made and granted hereby are more fully set forth in the Collateral Agreement, the terms and provisions of which are incorporated by reference herein as if fully set forth
herein. In the event that any provision of this Copyright Security Agreement is deemed to conflict with the DIP Credit Agreement, the provisions of the DIP Credit Agreement shall control. 

3. GOVERNING LAW. The validity, interpretation and enforcement of this Copyright Security Agreement and any dispute arising out of the
relationship between the parties hereto, whether in contract, tort, equity or otherwise, shall be governed by the internal laws of the State of New York but excluding any principles of conflicts of law or other rule of law that would cause the
application of the law of any jurisdiction other than the laws of the State of New York. 
 4. COUNTERPARTS. This Copyright
Security Agreement may be executed in any number of counterparts, each of which shall be an original, but all of which taken together shall constitute one and the same agreement. Delivery of an executed counterpart of this Copyright Security
Agreement by telefacsimile or other electronic method of transmission shall have the same force and effect as the delivery of an original executed counterpart of this Copyright Security Agreement. Any party delivering an executed counterpart of this
Copyright Security Agreement by telefacsimile or other electronic method of transmission shall also deliver an original executed counterpart, but the failure to do so shall not affect the validity, enforceability or binding effect of this Copyright
Security Agreement. 
 [Signature Page Follows] 

  
 2 

 IN WITNESS WHEREOF, Grantor has caused this Copyright Security Agreement to be executed and
delivered by its duly authorized officer as of the date first set forth above. 
  

			
	BROADVIEW NETWORKS, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 THE CIT GROUP/BUSINESS CREDIT, INC.,
as Administrative Agent

		
	By:	 	  

	Name:	 	  

	Title:	 	  

 ACKNOWLEDGMENT OF GRANTOR 

 

					
	STATE OF NEW YORK	 	)	  	
		 	)	  	ss.
	COUNTY OF NEW YORK	 	)	  	

 On this      day of
            , 20     , before me personally appeared
                                        , proved
to me on the basis of satisfactory evidence to be the person who executed the foregoing instrument on behalf of BROADVIEW NETWORKS, INC., who being by me duly sworn did depose and say that he is an authorized officer of said corporation, that the
said instrument was signed on behalf of said corporation as authorized by its Board of Directors and that he acknowledged said instrument to be the free act and deed of said corporation. 

 

	
	  

	Notary Public

 SCHEDULE I 
 to 
 COPYRIGHT SECURITY AGREEMENT 

COPYRIGHT REGISTRATIONS 

COPYRIGHTS (with Application/Registration numbers, as applicable) 
  

							
	 Copyright
	  	 Country
	  	 Reg. No.
	  	 Reg. Date

	OfficeSuite Quick Reference Guide 24 Key IP Phone	  	USA	  	TX7551257	  	06/13/2012
				
	OfficeSuite Quick Reference Guide 5220 IP Phone	  	USA	  	TX7551238	  	06/13/2012
				
	OfficeSuite Installation Guide	  	USA	  	TX7551164	  	06/12/2012
				
	How Employees and Support Staff Can Quickly and Easily Manage Their Cloud-Based Phone Solution	  	USA	  	TX7550213	  	06/11/2012
				
	OfficeSuite Best Practices Guide	  	USA	  	TX7549496	  	06/09/2012
				
	OfficeSuite USB Phone Quick Start Guide	  	USA	  	TX7545401	  	05/15/2012
				
	OfficeSuite ACD Tenant Administrator Reference Guide	  	USA	  	TX7542693	  	05/18/2012
				
	5 Considerations When Picking a Cloud-Based Phone Provider	  	USA	  	TX7542628	  	05/18/2012
				
	OfficeSuite Softphone Quick Start Guide	  	USA	  	TX7540885	  	05/14/2012
				
	OfficeSuite Quick Reference Guide 5304 IP Phone	  	USA	  	TX7538746	  	05/04/2012
				
	OfficeSuite Quick Reference Guide 5340 IP Phone	  	USA	  	TX7538551	  	05/04/2012
				
	Broadview Frontline E-mail Security	  	USA	  	TX7533561	  	04/19/2012
				
	OfficeSuite Quick Start Guide for Users	  	USA	  	TX7533133	  	04/19/2012
				
	OfficeSuite Administrator Quick Reference Guide	  	USA	  	TX7532906	  	04/18/2012
				
	OfficeSuite Quick Reference Guide	  	USA	  	TX7532616	  	04/17/2012
				
	OfficeSuite Administrator Reference Guide	  	USA	  	TX7532532	  	04/17/2012
				
	6 Ways to Immediately Improve Your Customer Experience	  	USA	  	TX7532174	  	04/16/2012
				
	OFFICESUITE Website	  	USA	  	TX7503485	  	02/08/2012
				
	Master Website	  	USA	  	TX7502047	  	02/08/2012
				
	Improving Your Business Operations with a Cloud-Based Hosted Phone System	  	USA	  	TX7558409	  	05/19/2012
				
	Broadview FrontLine Managed Firewall	  	USA	  	TX7559006	  	07/02/2012
				
	Broadview Frontline	  	USA	  	TX7559026	  	07/02/2012

 COPYRIGHT APPLICATIONS 
 None. 
 COPYRIGHT LICENSES 
 None. 

 EXECUTION COPY 
 TRADEMARK SECURITY AGREEMENT 
 TRADEMARK SECURITY AGREEMENT dated as
of August     , 2012, by between EUREKA BROADBAND CORPORATION, a Delaware corporation, as debtor and debtor in possession (“Grantor”), in favor of THE CIT GROUP/BUSINESS CREDIT, INC., a New York
corporation, in its capacity as administrative agent for the Secured Parties (in such capacity, “Administrative Agent”). All capitalized terms used in this Trademark Security Agreement but not otherwise defined herein shall
have the meanings ascribed to such terms in the DIP Credit Agreement (defined below), which definitions are incorporated by reference into this Trademark Security Agreement as if fully set forth herein. 

W I T N E S S E T H: 
 WHEREAS, Grantor is a Credit Party pursuant to the terms of that certain $25,000,000 Debtor-in-Possession Amended and Restated Credit Agreement, dated of even date herewith, by and among the Credit
Parties, the Administrative Agent, and the Lenders (the “DIP Credit Agreement”); 
 WHEREAS, as a
condition precedent to closing the DIP Credit Agreement and as an acknowledgment of Administrative Agent’s continuing Lien on, and security interest in, the Trademarks (as defined in the Collateral Agreement), Grantor is required to execute and
deliver to Administrative Agent, for itself and the ratable benefit of the Secured Parties (as defined in the Collateral Agreement), this Trademark Security Agreement; 
 NOW, THEREFORE, for good and valuable consideration, receipt and sufficiency of which are hereby acknowledged, the Grantor hereby agrees as follows: 

1. Grantor hereby grants to the Administrative Agent, for the ratable benefit of the Secured Parties, a continuing security interest in
all of the following property, whether tangible or intangible, whether now or hereafter existing, owned or acquired by the Grantor and wherever located: all of the Grantor’s right, title and interest in and to: 

(i) (a) all Trademarks, rights and interests in trademarks, trade names, corporate names, company names, business
names, fictitious business names, trade styles, service marks, logos, other business identifiers, prints and labels on which any of the foregoing have appeared or appear, whether registered or unregistered, all registrations and recordings thereof,
and all applications in connection therewith (other than each application to register any trademark or service mark prior to the filing under Applicable Law of a verified statement of use for such trademark or service mark) anywhere in the world,
including, without limitation, those described on Schedule A. (b) all reissues, extensions, continuations (in whole or in part) and renewals of any of the foregoing, (c) all income, royalties, damages and payments now or hereafter
due and/or payable under any of the foregoing or with respect to any of the foregoing, including, without limitation, damages or payments for past, present or future infringements of any of the foregoing, (d) the right to sue for past, present
and future infringements of any of the foregoing and (e) all rights corresponding to any of the foregoing (including the goodwill) throughout the world; 

 (ii) any agreement now or hereafter in existence, whether written or oral,
providing for the grant by or to any Grantor of any right to use any Trademark, including, without limitation, those described on Schedule B; and 
 (iii) all products and proceeds of the foregoing and, to the extent not otherwise included, (A) all payments under insurance (whether or not the Administrative Agent is the loss payee thereof) and
(B) all tort claims, and all collateral security and Supporting Obligations (as now or hereafter defined in the UCC) given by any Person with respect to any of the foregoing). 

2. The security interests granted pursuant to this Trademark Security Agreement are granted in conjunction with the security interests
granted to Administrative Agent, on behalf of itself and the Secured Parties, pursuant to the Collateral Agreement. Grantor hereby acknowledges and affirms that the rights and remedies of the Administrative Agent with respect to the security
interest granted herein are without prejudice to, and are in addition to those set forth in the Collateral Agreement, all terms and provisions of which are incorporated herein by reference. In the event that any provisions of this Agreement are
deemed to conflict with the Collateral Agreement, the provisions of the Collateral Agreement shall govern. 
 [SIGNATURE PAGES
FOLLOW] 

  
 2 

 IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the date set forth
above. 
  

			
	EUREKA BROADBAND CORPORATION, as Grantor
		
	By:	 	  

	Name:	 	
	Title:	 	

 ACKNOWLEDGMENT 
 STATE OF
                                        

 COUNTY OF
                                        

 I,
                                        , a
Notary Public for said County and State, do hereby certify that
                                        
personally appeared before me this day and stated that (s)he is
                                     of Eureka Broadband Corporation,
and acknowledged on behalf of Eureka Broadband Corporation the due execution of the foregoing instrument. 
 Witness my hand and
official seal, this      day of             , 2012. 
  

	
	  

	Notary Public
	
	My commission expires:

 [Signature Pages Continue] 

  
 3 

			
	 Agreed and Accepted as of the     day of
            , 2012

	
	 THE CIT GROUP/BUSINESS CREDIT, INC.,
 as Administrative Agent

		
	By:	 	  

	Name:	 	
	Title:	 	

  
 4 

 SCHEDULE A 
 to Trademark Security 
 Agreement 

SCHEDULE A 
 Trademark Registrations/Applications 
 Trademark Registrations

  

							
	 Country
	  	 Trademark
	  	 Reg. No.
	  	 Reg. Date

				
	 US
	  	EUREKA	  	2,986,711	  	08/23/2005

 Pending Trademark Applications 
 None. 

 SCHEDULE B 
 to Trademark Security 
 Agreement 

TRADEMARK LICENSES 
 None. 

 EXECUTION COPY 

PATENT SECURITY AGREEMENT 
 PATENT SECURITY AGREEMENT, dated as of August     , 2012, by between BROADVIEW NETWORKS, INC., a New York corporation, as debtor and debtor in possession
(“Grantor”), in favor of THE CIT GROUP/BUSINESS CREDIT, INC., a New York corporation, in its capacity as administrative agent for the Secured Parties (in such capacity, “Administrative Agent”). All
capitalized terms used in this Patent Security Agreement but not otherwise defined herein shall have the meanings ascribed to such terms in the DIP Credit Agreement (defined below), which definitions are incorporated by reference into this Patent
Security Agreement as if fully set forth herein. 
 W I T N E S S E T H: 

WHEREAS, Grantor is a Credit Party pursuant to the terms of that certain $25,000,000 Debtor-in-Possession Amended and Restated Credit
Agreement, dated of even date herewith, by and among the Credit Parties, the Administrative Agent, and the Lenders (the “DIP Credit Agreement”); 
 WHEREAS, as a condition precedent to closing the DIP Credit Agreement and as an acknowledgment of Administrative Agent’s continuing Lien on, and security interest in, the Patents (as defined in the
Collateral Agreement), Grantor is required to execute and deliver to Administrative Agent, for itself and the ratable benefit of the Secured Parties (as defined in the Collateral Agreement), this Patent Security Agreement; 

NOW, THEREFORE, in consideration of the premises and mutual covenants herein contained and for other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, Grantor hereby agrees as follows: 
 1. Grantor hereby grants to the
Administrative Agent, for the ratable benefit of the Secured Parties (as defined in the Collateral Agreement), a continuing security interest in, all of such Grantor’s right, title and interest in the following property, now owned or at any
time hereafter acquired by such Grantor or in which such Grantor now has or at any time in the future may acquire any right, title or interest, and wherever located or deemed located: 

(i) all Patents, rights and interests in patents, patentable inventions and patent applications anywhere in the world,
including, without limitation, those listed on Schedule A hereto, (b) all reissues, extensions, continuations (in whole or in part) and renewals of any of the foregoing, (c) all income, royalties, damages or payments now or
foregoing, including, without limitation, damages or payments for past, present or future infringements of any of the foregoing, (d) the right to sue for past, present and future infringements of any of the foregoing and (e) all rights
corresponding to any of the foregoing throughout the world. 

 (ii) all agreements now or hereafter in existence, whether written, implied
or oral, providing for the grant by or to any Grantor of any right to manufacture, use or sell any invention covered in whole or in part by a Patent, including, without limitation, those listed on Schedule B hereto; 

(iii) all products and proceeds of the foregoing and, to the extent not otherwise included, (A) all payments under
insurance (whether or not the Administrative Agent is the loss payee thereof) and (B) all tort claims, and all collateral security and Supporting Obligations (as now or hereafter defined in the UCC) given by any Person with respect to any of
the foregoing). 
 2. The security interests granted pursuant to this Patent Security Agreement are granted in conjunction with
the security interests granted to Administrative Agent, on behalf of itself and the Secured Parties, pursuant to the Collateral Agreement. Grantor hereby acknowledges and affirms that the rights and remedies of the Administrative Agent with respect
to the security interest granted herein are without prejudice to, and are in addition to those set forth in the Collateral Agreement, all terms and provisions of which are incorporated herein by reference. In the event that any provisions of this
Patent Security Agreement are deemed to conflict with the Collateral Agreement, the provisions of the Collateral Agreement shall govern. 
 [SIGNATURE PAGES FOLLOW] 

  
 2 

 IN WITNESS WHEREOF, the undersigned have executed this Patent Security Agreement as of the
date set forth above. 
  

			
	BROADVIEW NETWORKS, INC., as Grantor
		
	By:	 	  

	Name:	 	
	Title:	 	

 ACKNOWLEDGMENT 
 STATE OF
                                        

 COUNTY OF
                                        

 I,
                                        , a
Notary Public for said County and State, do hereby certify that
                                        
personally appeared before me this day and stated that (s)he is
                                         of
Broadview Networks, Inc., and acknowledged on behalf of Broadview Networks Holdings, Inc. the due execution of the foregoing instrument. 
 Witness my hand and official seal, this      day of             , 2012. 

 

	
	  

	Notary Public
	
	My commission expires:

 [Signature Pages Continue] 

  
 3 

			
	Agreed and Accepted as of the      day of             , 2012
	
	 THE CIT GROUP/BUSINESS CREDIT, INC.,
 as Administrative Agent

		
	By:	 	  

	Name:	 	
	Title:	 	

  
 4 

 SCHEDULE A 
 to Patent Security 
 Agreement 

SCHEDULE A 
 Issues Patents 
 Issued Patents 

 

									
	 Country
	  	 Patent No.
	  	 Issue Date
	  	 Owner
	  	 Description

					
	US	  	6,097,804	  	08/01/2000	  	Broadview Networks, Inc.	  	Method and system for completing a voice connection between first and second voice terminals in a switched telephone network
	US	  	6,226,289	  	05/01/2001	  	Broadview Networks, Inc.	  	Method and apparatus for dynamically routing calls in an intelligent network
	US	  	6,236,722	  	05/22/2001	  	Broadview Networks, Inc.	  	Method and system for using TCAP signaling for improved call setup from a virtual switching point
	US	  	6,493,444	  	10/10/2002	  	Broadview Networks, Inc.	  	Enhanced application telephone network
	US	  	6,724,876	  	04/20/2004	  	Broadview Networks, Inc.	  	Method and apparatus for effecting telecommunications service features using call control information extracted from a bearer channel in a telecommunications
network
	US	  	6,766,009	  	07/20/2004	  	Broadview Networks, Inc.	  	Method and system for correlating telephone calls with information delivery
	US	  	6,839,422	  	01/04/2005	  	Broadview Networks, Inc.	  	Method and apparatus for providing local call treatment discrimination for selected calls on a switched telephone network
	US	  	7,206,582	  	04/17/2007	  	Broadview Networks, Inc.	  	Method, system, and apparatus for call path reconfiguration

									
	 Country
	  	 Patent No.
	  	 Issue Date
	  	 Owner
	  	 Description

					
	US	  	7,289,805	  	10/30/2007	  	 Broadview
 Networks,

Inc.
	  	Method and system for providing a temporary subscriber identity to a roaming mobile communications device
	US	  	7,636,431	  	12/22/2009	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for subscriber control of an inbound call
	US	  	8,208,412	  	06/26/2012	  	 Broadview
 Networks,

Inc.
	  	Method and system for network address translation (NAT) traversal of real time protocol (RTP) media
	Canada	  	2539527	  	05/17/2011	  	 Broadview
 Networks,

Inc.
	  	System and method for providing a temporary subscriber identity to a roaming mobile communications device
	Canada	  	2515326	  	10/12/2010	  	 Broadview
 Networks,

Inc.
	  	Method, system and apparatus for call path reconfiguration
	Canada	  	2349125	  	06/28/2005	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for effecting telecommunications service features using call control information extracted from a bearer channel in a telecommunications
network
	Canada	  	2300653	  	09/09/2003	  	 Broadview
 Networks,

Inc.
	  	Enhanced application telephone network
	Canada	  	2270601	  	05/28/2002	  	 Broadview
 Networks,

Inc.
	  	Method and system for using TCAP signaling for improved call setup from a virtual switching point
	Canada	  	2225937	  	12/04/2001	  	 Broadview
 Networks,

Inc.
	  	Method and system for completing a voice connection between first and second voice terminals in a switched telephone network
	Canada	  	2216620	  	06/25/2002	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for dynamically routing calls in an intelligent network
	Europe	  	EP1018271	  	01/09/2004	  	 Broadview
 Networks,

Inc.
	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network

									
	 Country
	  	 Patent No.
	  	 Issue Date
	  	 Owner
	  	 Description

					
	Great Britain	  	GB2464247	  	04/14/2010	  	Broadview Networks, Inc.	  	Method and system for dynamic call anchoring
	Mexico	  	MX217558	  		  	Broadview Networks, Inc.	  	Method and System for Improved Call Setup
	Mexico	  	MX218335	  		  	Broadview Networks, Inc.	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network
					
	Mexico	  	MX220616	  		  	Broadview Networks, Inc.	  	Method and System for Completing a Voice Connection Between First and Second Voice Terminals in a Switched Telephone Network
	International	  	 WO/1999/

016256
	  	04/01/1999	  	Broadview Networks, Inc.	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network

 Patent Applications 

 

									
	 Country
	  	 Application No.
	  	 Filing Date
	  	 Owner
	  	 Description

					
	US	  	11/461,649	  	08/01/2006	  	Broadview Networks, Inc.	  	Method and system for directed call establishment to facilitate the provision of enhanced communications services
					
	US	  	11/424,930	  	06/19/2006	  	Broadview Networks, Inc.	  	 METHOD AND SYSTEM FOR A

COMMUNICATIONS SESSION JOIN FUNCTION TO FACILITATE THE PROVISION OF ENHANCED COMMUNICATIONS SERVICES

					
	US	  	11/833,332	  	08/03/2007	  	Broadview Networks, Inc.	  	METHOD AND SYSTEM FOR DYNAMIC CALL ANCHORING

									
	 Country
	  	 Application No.
	  	 Filing Date
	  	 Owner
	  	 Description

					
	US	  	12/305,763	  	01/08/2008	  	Broadview Networks, Inc.	  	METHOD AND SYSTEM FOR MEDIATED CODEC NEGOTIATION
					
	Canada	  	2674098	  	12/28/2007	  	Broadview Networks, Inc.	  	Method and system for network address translation (NAT) traversal of real time protocol (RTP) media
					
	Canada	  	2594944	  	07/25/2007	  	Broadview Networks, Inc.	  	Method and system for directed call establishment to facilitate the provision of enhanced communications services
					
	Canada	  	2561013	  	03/23/2005	  	Broadview Networks, Inc.	  	Method and apparatus for subscriber control of an inbound call
					
	Europe	  	EP2116007	  	12/28/2007	  	Broadview Networks, Inc.	  	Method and system for network address translation (NAT) traversal of real time protocol (RTP) media
					
	Europe	  	EP2052567	  	07/25/2007	  	Broadview Networks, Inc.	  	Method and System for Directed Call Establishment to Facilitate the Provision of Enhanced Communications Services
					
	Europe	  	EP1730941	  	03/23/2005	  	Broadview Networks, Inc.	  	Method and System for Subscriber Control of an Inbound Call
					
	Europe	  	EP1703760	  	03/14/2006	  	Broadview Networks, Inc.	  	Method and System for Providing a Temporary Subscriber Identity to a Roaming Mobile Communications Device
					
	Great Britain	  	1018271 UK	  		  	Broadview Networks, Inc.	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network

 SCHEDULE B 
 to Patent Security 
 Agreement 

PATENT LICENSES 
 None. 

 COPYRIGHT SECURITY AGREEMENT 

COPYRIGHT SECURITY AGREEMENT, dated as of August     , 2012, by between ATX TELECOMMUNICATIONS SERVICES OF VIRGINIA,
LLC, a Delaware limited liability company, as debtor and debtor in possession (“Grantor”), in favor of THE CIT GROUP/BUSINESS CREDIT, INC., a New York corporation, in its capacity as administrative agent for the Secured
Parties (in such capacity, “Administrative Agent”). All capitalized terms used in this Copyright Security Agreement but not otherwise defined herein shall have the meanings ascribed to such terms in the DIP Credit Agreement
(defined below), which definitions are incorporated by reference into this Copyright Security Agreement as if fully set forth herein. 
 W I T N E S S E T H: 
 WHEREAS, Grantor is a Credit Party pursuant to the
terms of that certain $25,000,000 Debtor-in-Possession Amended and Restated Credit Agreement, dated of even date herewith, by and among the Credit Parties, the Administrative Agent, and the Lenders (the “DIP Credit
Agreement”); 
 WHEREAS, as a condition precedent to closing the DIP Credit Agreement and as an acknowledgment of
Administrative Agent’s continuing Lien on, and security interest in, the Copyrights (as defined in the Collateral Agreement), Grantor is required to execute and deliver to Administrative Agent, for itself and the ratable benefit of the Secured
Parties (as defined in the Collateral Agreement), this Copyright Security Agreement; 
 NOW, THEREFORE, in consideration of the
premises and mutual covenants herein contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Grantor hereby agrees as follows: 

1. GRANT OF SECURITY INTEREST IN COPYRIGHT COLLATERAL. Grantor hereby grants to Administrative Agent, on behalf of itself and the Secured
Parties, a continuing first priority security interest in all of Grantor’s right, title and interest in, to and under the following, whether presently existing or hereafter created or acquired (collectively, the “Copyright
Collateral”): 
 (a) all right, title, and interest in and to all Copyrights and all applications for registration,
registrations and recordings relating to any of the foregoing as may be filed in the United States Copyright Office, any State thereof, any political subdivision thereof or in any similar office or agency in any other country or jurisdiction,
including, but not limited to, the United States copyright registrations and applications referred to on Schedule I hereto (as such schedule may be amended or supplemented from time to time); 

(b) all rights of Grantor in all present and future agreements containing a license of copyrights to Grantor (subject to the rights of
the licensors therein) pertaining to the foregoing; 

 (c) all income, fees, royalties and other payments at any time due or payable with respect
to the foregoing, including, without limitation, payments under all licenses at any time entered into in connection therewith; 

(d) the right to sue for past, present and future infringements of any of the foregoing; 

(e) all rights corresponding thereto throughout the world with respect to the foregoing; and 

(f) all Proceeds of any of the foregoing, including, without limitation, licenses, royalties, income, payments, claims, damages, and
proceeds of suit. 
 2. SECURITY AGREEMENT. The security interests granted pursuant to this Copyright Security Agreement are
granted in conjunction with the security interests granted to Administrative Agent, on behalf of itself and Secured Parties, pursuant to the Collateral Agreement. Grantor hereby acknowledges and affirms that the rights and remedies of Administrative
Agent with respect to the security interest in the Copyright Collateral made and granted hereby are more fully set forth in the Collateral Agreement, the terms and provisions of which are incorporated by reference herein as if fully set forth
herein. In the event that any provision of this Copyright Security Agreement is deemed to conflict with the DIP Credit Agreement, the provisions of the DIP Credit Agreement shall control. 

3. GOVERNING LAW. The validity, interpretation and enforcement of this Copyright Security Agreement and any dispute arising out of the
relationship between the parties hereto, whether in contract, tort, equity or otherwise, shall be governed by the internal laws of the State of New York but excluding any principles of conflicts of law or other rule of law that would cause the
application of the law of any jurisdiction other than the laws of the State of New York. 
 4. COUNTERPARTS. This Copyright
Security Agreement may be executed in any number of counterparts, each of which shall be an original, but all of which taken together shall constitute one and the same agreement. Delivery of an executed counterpart of this Copyright Security
Agreement by telefacsimile or other electronic method of transmission shall have the same force and effect as the delivery of an original executed counterpart of this Copyright Security Agreement. Any party delivering an executed counterpart of this
Copyright Security Agreement by telefacsimile or other electronic method of transmission shall also deliver an original executed counterpart, but the failure to do so shall not affect the validity, enforceability or binding effect of this Copyright
Security Agreement. 
 [Signature Page Follows] 

  
 2 

 IN WITNESS WHEREOF, Grantor has caused this Copyright Security Agreement to be executed and
delivered by its duly authorized officer as of the date first set forth above. 
  

			
	ATX TELECOMMUNICATIONS SERVICES OF VIRGINIA, LLC
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 ACCEPTED AND ACKNOWLEDGED BY: 
  

			
	 THE CIT GROUP/BUSINESS CREDIT, INC.,
 as Administrative Agent

		
	By:	 	  

	Name:	 	  

	Title:	 	  

 ACKNOWLEDGMENT OF GRANTOR 

 

					
	STATE OF NEW YORK	  	)	 	
		  	)	 	ss.
	COUNTY OF NEW YORK	  	)	 	

 On this      day of
            , 20    , before me personally appeared
                                        , proved
to me on the basis of satisfactory evidence to be the person who executed the foregoing instrument on behalf of ATX TELECOMMUNICATIONS SERVICES OF VIRGINIA, LLC, who being by me duly sworn did depose and say that he is an authorized officer of said
company, that the said instrument was signed on behalf of said company as authorized by its Managing Member and that he acknowledged said instrument to be the free act and deed of said company. 

 

	
	  

	Notary Public

 SCHEDULE I 
 to 
 COPYRIGHT SECURITY AGREEMENT 

COPYRIGHT REGISTRATIONS 

COPYRIGHTS (with Application/Registration numbers, as applicable) 
  

							
	 Copyright
	  	 Country
	  	 Reg. No.
	  	 Reg. Date

	 ATX Telecommunications Services 3/1993 general marketing brochure
	  	USA	  	TX3509284	  	03/12/1993

 COPYRIGHT APPLICATIONS 
 None. 
 COPYRIGHT LICENSES 
 None. 

 Schedule 3.6 
 Legal Name; Jurisdiction of Organization; Taxpayer ID; Mailing Address; 

Chief Executive Office and Other Locations 
  

					
	 Name of Obligor/Chief Executive Office and Principal Place of
Business
	  	 Jurisdiction
of Organization
	  	 Tax ID Number

	 Broadview Networks Holdings, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	11-3310798
			
	 Broadview Networks, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	New York	  	16-1401082
			
	 BV-BC Acquisition Corporation
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	20-5377846
			
	 Broadview NP Acquisition Corp.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	51-0402734
			
	 OPEN SUPPORT SYSTEMS LLC
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Connecticut	  	11-3409972
			
	 ATX Communications, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	13-4078506
			
	 Eureka Broadband Corporation
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	06-1506004
			
	 Broadview Networks of Virginia, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Virginia	  	06-1596404
			
	 Broadview Networks of Massachusetts, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	11-3448054
			
	 BridgeCom Holdings, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	13-4162965
			
	 CoreComm Communications, LLC
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	13-4072077
			
	 Eureka Holdings, LLC
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	20-4453279
			
	 BridgeCom International, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	13-4123985
			
	 BridgeCom Solutions Group, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Delaware	  	13-4123989
			
	 TruCom Corporation
  

800 Westchester Ave., Rye Brook, NY 10573
	  	New York	  	13-3940714

					
	 Name of Obligor/Chief Executive Office and Principal Place of
Business
	  	 Jurisdiction
of Organization
	  	 Tax ID Number

	 Digicom, Inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	Ohio	  	34-1460777
			
	 CoreComm-ATX, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Delaware	  	23-3060529
			
	 Eureka Telecom, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	New York	  	13-3793720
			
	 Eureka Telecom of VA, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Virginia	  	52-2325508
			
	 ATX Licensing, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Delaware	  	23-3039838
			
	 Eureka Networks, LLC

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Delaware	  	20-3341244
			
	 InfoHighway Communications Corporation

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Delaware	  	76-0530551
			
	 ATX Telecommunication Services of Virginia, LLC

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Delaware	  	31-1773888
			
	 InfoHighway of Virginia, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Virginia	  	26-0291600
			
	 A.R.C. Networks, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	New York	  	11-3240814
			
	 nex-i.com inc.
  

800 Westchester Ave., Rye Brook, NY 10573
	  	New Jersey	  	22-3697035
			
	 Info-Highway International, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Texas	  	76-0438543
			
	 ARC Networks, Inc.

 
 800 Westchester Ave., Rye Brook, NY
10573
	  	Delaware	  	11-3464934

  
 - 2 -

 Schedule 3.9 

Commercial Tort Claims 
 None. 

  
 - 3 -

 Schedule 3.10 

Deposit Accounts 
  

					
	 Bank
	  	 Entity
	  	 Account Number

	Citibank, N.A.	  	Broadview Networks, Inc.	  	38674481
	1022 Broadway	  	Broadview Networks, Inc.	  	09963276
	Thornwood, NY 10594	  	Broadview Networks, Inc.	  	09963268
		  	Broadview Networks, Inc.	  	39922352
		  	Broadview Networks, Inc.	  	49571189
		  	Broadview Networks, Inc.	  	49571226
		  	Broadview Networks, Inc.	  	9937549378
		  	Broadview Networks, Inc.	  	9937552139
		  	Broadview Networks, Inc.	  	9937555321
		  	Broadview Networks, Inc.	  	9946878237
		  	Bridgecom International, Inc.	  	38674502
		  	Bridgecom International, Inc.	  	68015479
		  	Bridgecom International, Inc.	  	49571170
		  	Bridgecom Solutions Group, Inc.	  	68015540
		  	Bridgecom Solutions Group, Inc.	  	38674529
		  	Broadview Networks Holdings, Inc.	  	39920672
		  	CoreComm-ATX, Inc.	  	9973402496
		  	CoreComm-ATX, Inc	  	38675986
		  	Eureka Networks, LLC	  	9975348489
		  	Eureka Networks, LLC	  	38675978
		  	ARC Networks, Inc.	  	9977624678
	 UBS Financial Services Inc.
 709 Westchester Avenue
 4th Floor
 White Plains, NY 10604
	  	Broadview Networks, Inc.	  	WP31503

  
 - 4 -

 SCHEDULE 3.11 
 Intellectual Property 
 1. The listing of Trademarks (as defined in the Collateral
Agreement) should include: (a) the Trademark; (b) Registration Number or Serial Number; (c) the Owner; (d) the Filing Date or the Registration Date (and country in the case of non-US registered Trademarks). 

US Registered Trademarks 
  

							
	 Trademark
	  	 Reg. No.
	  	 Reg. Date
	  	 Owner

				
	 Broadview Networks Holdings, Inc.
	  	2,494,916	  	10/02/2001	  	Broadview Networks
				
	 Eye Design (logo)
	  	2,559,668	  	04/09/2002	  	Broadview Networks, Inc.
				
	 Broadspeed
	  	2,486,260	  	09/04/2001	  	Broadview Networks, Inc.
				
	 Broadviewnet.com Holdings, Inc.
	  	2,828,186	  	03/30/2004	  	Broadview Networks
				
	 Eureka Corporation
	  	2,986,711	  	08/23/2005	  	Eureka Broadband
				
	 NATURAL CONVERGENCE
	  	3,199,996	  	01/23/2007	  	Broadview Networks, Inc.
				
	 SILHOUETTE
	  	2,957,599	  	05/31/2005	  	Broadview Networks, Inc.
				
	 OFFICESUITE PLUS
	  	4,144,049	  	08/30/2011	  	Broadview Networks, Inc.
				
	 OFFICESUITE PLUS INDIVIDUAL
	  	4,144,055	  	05/15/2012	  	Broadview Networks, Inc.
				
	 OFFICESUITE PLUS EXECUTIVE
	  	4,144,057	  	05/15/2012	  	Broadview Networks, Inc.
				
	 OFFICESUITE
	  	4,043,306	  	10/18/2011	  	Broadview Networks, Inc.
				
	 BROADVIEW OFFICESUITE
	  	4,176,438	  	07/17/2012	  	Broadview Networks, Inc.
				
	 SILHOUETTE Design & word mark (logo)
	  	4,078,255	  	12/27/2011	  	Broadview Networks, Inc.
				
	 Design (logo)
	  	4,078,256	  	12/27/2011	  	Broadview Networks, Inc.
				
	 BROADVIEW NETWORKS
	  	4,138,173	  	05/08/2012	  	Broadview Networks, Inc.

  
 - 5 -

 Non-US Registered Trademarks 

 

									
	 Country
	  	 Trademark
	  	 Reg. No.
	  	 Reg. Date
	  	 Owner

	UK, Inc. Benelux	  	SILHOUETTE	  	1080715	  	05/25/2011	  	Broadview Networks,
					
	Canada Inc.	  	NATURAL	  	TMA642000	  	06/15/2005	  	Broadview Networks,
					
		  	CONVERGENCE	  		  		  	
					
	Canada Inc.	  	SILHOUETTE	  	TMA657192	  	01/24/2006	  	Broadview Networks,
					
	UK, Inc. Benelux	  	Design & word mark (logo)	  	1087491	  	07/21/2011	  	Broadview Networks,
					
	UK, Inc. Benelux	  	Design (logo)	  	1089699	  	07/25/2011	  	Broadview Networks,

 2. The listing of Trademark Licenses (as defined in the Collateral Agreement) should include:
(a) Name and Address of Licensee/Licensor; (b) Date; (c) List of each Trademark Licensed/Assigned; and (d) Description of product to which license/assignment applies. 

None 
 3. The
listing of Patents (as defined in the Collateral Agreement) should include: (a) Country; (b) Patent Number; (c) Issue Date; (d) Owner; and (e) Description 

 

									
	 Country
	  	 Patent No.
	  	 Issue Date
	  	 Owner
	  	 Description

					
	US	  	6,661,888 B2	  	12/9/03	  	Open Source Systems LLC	  	Method for moving telecommunications onto network
					
	US	  	6,097,804	  	08/01/2000	  	 Broadview
 Networks,

Inc.
	  	Method and system for completing a voice connection between first and second voice terminals in a switched telephone
network

  
 - 6 -

									
	US	  	6,226,289	  	05/01/2001	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for dynamically routing calls in an intelligent network
					
	US	  	6,236,722	  	05/22/2001	  	 Broadview
 Networks,

Inc.
	  	Method and system for using TCAP signaling for improved call setup from a virtual switching point
					
	US	  	6,493,444	  	10/10/2002	  	 Broadview
 Networks,

Inc.
	  	Enhanced application telephone network
					
	US	  	6,724,876	  	04/20/2004	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for effecting telecommunications service features using call control information extracted from a bearer channel in a telecommunications
network
					
	US	  	6,766,009	  	07/20/2004	  	 Broadview
 Networks,

Inc.
	  	Method and system for correlating telephone calls with information delivery
					
	US	  	6,839,422	  	01/04/2005	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for providing local call treatment discrimination for selected calls on a switched telephone network
					
	US	  	7,206,582	  	04/17/2007	  	 Broadview
 Networks,

Inc.
	  	Method, system, and apparatus for call path reconfiguration
					
	US	  	7,289,805	  	10/30/2007	  	 Broadview
 Networks,

Inc.
	  	Method and system for providing a temporary subscriber identity to a roaming mobile communications device
					
	US	  	7,636,431	  	12/22/2009	  	 Broadview
 Networks,

Inc.
	  	Method and apparatus for subscriber control of an inbound call
					
	US	  	8,208,412	  	06/26/2012	  	 Broadview
 Networks,

Inc.
	  	Method and system for network address translation (NAT) traversal of real time protocol (RTP) media
					
	Canada	  	2539527	  	05/17/2011	  	 Broadview
 Networks,

Inc.
	  	System and method for providing a temporary subscriber identity to a roaming mobile communications device

  
 - 7 -

									
	Canada	  	2515326	  	10/12/2010	  	 Broadview
 Networks,
Inc.
	  	Method, system and apparatus for call path reconfiguration
					
	Canada	  	2349125	  	06/28/2005	  	 Broadview
 Networks,
Inc.
	  	Method and apparatus for effecting telecommunications service features using call control information extracted from a bearer channel in a telecommunications
network
					
	Canada	  	2300653	  	09/09/2003	  	 Broadview
 Networks,
Inc.
	  	Enhanced application telephone network
					
	Canada	  	2270601	  	05/28/2002	  	 Broadview
 Networks,
Inc.
	  	Method and system for using TCAP signaling for improved call setup from a virtual switching point
					
	Canada	  	2225937	  	12/04/2001	  	 Broadview
 Networks,
Inc.
	  	Method and system for completing a voice connection between first and second voice terminals in a switched telephone network
					
	Canada	  	2216620	  	06/25/2002	  	 Broadview
 Networks,
Inc.
	  	Method and apparatus for dynamically routing calls in an intelligent network
					
	Europe	  	EP1018271	  	01/09/2004	  	 Broadview
 Networks,
Inc.
	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network
					
	Great Britain	  	GB2464247	  	04/14/2010	  	 Broadview

Networks, Inc.
	  	Method and system for dynamic call anchoring
					
	Mexico	  	MX217558	  		  	 Broadview
 Networks,
Inc.
	  	Method and System for Improved Call Setup
					
	Mexico	  	MX218335	  		  	 Broadview
 Networks,
Inc.
	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network

  
 - 8 -

									
	Mexico	  	MX220616	  		  	 Broadview
 Networks,
Inc.
	  	Method and System for Completing a Voice Connection Between First and Second Voice Terminals in a Switched Telephone Network
	International	  	 WO/1999/

016256
	  	04/01/1999	  	 Broadview
 Networks,
Inc.
	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network

 4. The listing of Patent (as defined in the Collateral Agreement) applications should include:
(a) Country; (b) Application Number (c) Filing Date; (d) Owner; and (e) Description 
  

									
	 Country
	  	 App No.
	  	 Filing Date
	  	 Owner
	  	 Description

					
	US	  	11/461,649	  	08/01/2006	  	Broadview Networks, Inc.	  	Method and system for directed call establishment to facilitate the provision of enhanced communications services
					
	US	  	11/424,930	  	06/19/2006	  	Broadview Networks, Inc.	  	METHOD AND SYSTEM FOR A COMMUNICATIONS SESSION JOIN FUNCTION TO FACILITATE THE PROVISION OF ENHANCED COMMUNICATIONS SERVICES
					
	US	  	11/833,332	  	08/03/2007	  	Broadview Networks, Inc.	  	METHOD AND SYSTEM FOR DYNAMIC CALL ANCHORING
					
	US	  	12/305,763	  	01/08/2008	  	Broadview Networks, Inc.	  	METHOD AND SYSTEM FOR MEDIATED CODEC NEGOTIATION
					
	Canada	  	2674098	  	12/28/2007	  	Broadview Networks, Inc.	  	Method and system for network address translation (NAT) traversal of real time protocol (RTP) media
					
	Canada	  	2594944	  	07/25/2007	  	Broadview Networks, Inc.	  	Method and system for directed call establishment to facilitate the provision of enhanced communications services
					
	Canada	  	2561013	  	03/23/2005	  	Broadview Networks, Inc.	  	Method and apparatus for subscriber control of an inbound call

  
 - 9 -

									
	Europe	  	EP2116007	  	12/28/2007	  	Broadview Networks, Inc.	  	Method and system for network address translation (NAT) traversal of real time protocol (RTP) media
					
	Europe	  	EP2052567	  	07/25/2007	  	Broadview Networks, Inc.	  	Method and System for Directed Call Establishment to Facilitate the Provision of Enhanced Communications Services
					
	Europe	  	EP1730941	  	03/23/2005	  	Broadview Networks, Inc.	  	Method and System for Subscriber Control of an Inbound Call
					
	Europe	  	EP1703760	  	03/14/2006	  	Broadview Networks, Inc.	  	Method and System for Providing a Temporary Subscriber Identity to a Roaming Mobile Communications Device
					
	Great Britain	  	1018271 UK	  		  	Broadview Networks, Inc.	  	Method and Apparatus for Dynamically Routing Calls in an Intelligent Network

 5. The listing of Patent Licenses (as defined in the Collateral Agreement) should include: (a) Name
and Address of Licensee/Licensor; (b) Date; (c) List of each Patent Licensed/Assigned; and (d) Description of product to which license/assignment applies 
 None 
 6. The listing of Copyrights (as defined in the Collateral Agreement)
should include: (a) Registration Number; (b) Registration Date; (c) Title as listed in Registration; and d) Copyright Registrant. 
 a) TX7551257 b) 06/13/2012 c) OfficeSuite Quick Reference Guide 24 Key IP Phone d) Broadview Networks, Inc 
 a) TX7551238 b) 06/13/2012 c) OfficeSuite Quick Reference Guide 5220 IP Phone d) Broadview Networks, Inc 
 a) TX7551164 b) 06/12/2012 c) OfficeSuite Installation Guide d) Broadview Networks, Inc 
 a) TX7550213 b) 06/11/2012 c) How Employees and Support Staff Can Quickly and Easily Manage Their Cloud-Based Phone Solution d) Broadview Networks, Inc 

a) TX7549496 b) 06/09/2012 c) OfficeSuite Best Practices Guide d) Broadview Networks, Inc 

  
 - 10 -

 a) TX7545401 b) 05/15/2012 c) OfficeSuite USB Phone Quick Start Guide d) Broadview Networks,
Inc 
 a) TX7542693 b) 05/18/2012 c) OfficeSuite ACD Tenant Administrator Reference Guide d) Broadview Networks, Inc 

a) TX7542628 b) 05/18/2012 c) 5 Considerations When Picking a Cloud-Based Phone Provider d) Broadview Networks, Inc 

a) TX7540885 b) 05/14/2012 c) OfficeSuite Softphone Quick Start Guide d) Broadview Networks, Inc 

a) TX7538746 b) 05/04/2012 c) OfficeSuite Quick Reference Guide 5304 IP Phone d) Broadview Networks, Inc 

a) TX7538551 b) 05/04/2012 c) OfficeSuite Quick Reference Guide 5340 IP Phone d) Broadview Networks, Inc 

a) TX7533561 b) 04/19/2012 c) Broadview FrontLine E-mail Security d) Broadview Networks, Inc 

a) TX7533133 b) 04/19/2012 c) OfficeSuite Quick Start Guide for Users d) Broadview Networks, Inc 

a) TX7532906 b) 04/18/2012 c) OfficeSuite Administrator Quick Reference Guide d) Broadview Networks, Inc 

a) TX7532616 b) 04/17/2012 c) OfficeSuite Quick Reference Guide d) Broadview Networks, Inc 

a) TX7532532 b) 04/17/2012 c) OfficeSuite Administrator Reference Guide d) Broadview Networks, Inc 

a) TX7532174 b) 04/16/2012 c) 6 Ways to Immediately Improve Your Customer Experience d) Broadview Networks, Inc 

a) TX7503485 b) 02/08/2012 c) OFFICESUITE Website d) Broadview Networks, Inc 

a) TX7502047 b) 02/08/2012 c) Master Website d) Broadview Networks, Inc 

a) TX7558409 b) 05/19/2012 c) Improving Your Business Operations with a Cloud-Based Hosted Phone System d) Broadview Networks, Inc.

 a) TX7559006 b) 07/02/2012 c) Broadview FrontLine Managed Firewall d) Broadview Networks, Inc. 

a) TX7559026 b) 07/02/20112 c) Broadview Frontline d) Broadview Networks, Inc. 

  
 - 11 -

 a) TX3509284 b) 03/12/1993 c) ATX Telecommunications Services 3/1993 general marketing
brochure d) ATX Telecommunications Services 
 7. The listing of Copyright Licenses (as defined in the Collateral Agreement)
should include: (a) Name and Address of Licensee/Licensor; (b) Date; (c) Work Licensed or Assigned. 
 None

  
 - 12 -

 Schedule 3.13 

Investment Property and Partnership/LLC Interests 
 Securities Accounts (including cash management accounts that are Investment Property) and Uncertificated Securities: 

 

											
	 Entity / Grantor
	  	 Type of
Account
	  	 Name
	  	 Address
	  	 Account
 Number
	  	 Account Name

						
	Broadview Networks, Inc.	  	 Securities

account
	  	UBS Financial
Services Inc.	  	709 Westchester Avenue, 4th floor White Plains, NY 10604	  	WP 31503 24	  	Pledged Account

 Certificated Securities: 
  

					
	 Name
	  	 Shares Issued
	  	 Owner

			
	BV-BC Acquisition Corporation	  	100 shares	  	Broadview Networks Holdings, Inc.
			
	Broadview NP Acquisition Corp.	  	1,000 shares	  	Broadview Networks Holdings, Inc.
			
	Broadview Networks, Inc.	  	1,000 shares	  	Broadview Networks Holdings, Inc.
			
	BridgeCom Holdings, Inc.	  	1,190,000 shares	  	BV-BC Acquisition Corporation
			
	BridgeCom International, Inc.	  	1,000 shares	  	BridgeCom Holdings, Inc.
			
	TruCom Corporation	  	8,000,000 shares	  	BridgeCom Holdings, Inc.
			
	BridgeCom Solutions Group, Inc.	  	1,000 shares	  	BridgeCom International, Inc.
			
	Broadview Networks of Massachusetts, Inc.	  	100 shares	  	Broadview Networks, Inc.
			
	Broadview Networks of Virginia, Inc.	  	5,000 shares	  	Broadview Networks, Inc.
			
	Digicom, Inc.	  	750 shares	  	CoreComm Communications, LLC
			
	CoreComm-ATX, Inc.	  	1,500 shares	  	CoreComm Communications, LLC

  
 - 13 -

					
	 Name
	  	 Shares Issued
	  	 Owner

			
	ATX Licensing, Inc.	  	1,000 shares	  	CoreComm-ATX, Inc.
			
	A.R.C. Networks, Inc.	  	200 shares	  	InfoHighway Communications Corporation
			
	Eureka Broadband Corporation	  	1,000 shares	  	Broadview Networks Holdings, Inc.
			
	Eureka Telecom, Inc.	  	1,000 shares	  	Eureka Holdings, LLC
			
	Eureka Telecom of VA, Inc.	  	100 shares	  	Eureka Holdings, LLC
			
	InfoHighway Communications Corporation	  	1,000 shares	  	ARC Networks, Inc.
			
	InfoHighway of Virginia, Inc.	  	5,000 shares	  	InfoHighway Communications Corporation

  
 - 14 -

 Schedule 3.14 

Instruments 
 Promissory
Note dated December 1, 1999 by George F. Holland payable to the order of Broadview Networks Holdings, Inc. in the original principal sum of $960,000.00 
 Settlement of Bankruptcy Claim with Vaspian, LLC for the principal amount of $730,686.00, of which $182,671.50 has been paid and the final installment payment will be made on August 31, 2016.

  
 - 15 -

 Schedule 3.16 

Government Contracts 
  

									
	 Company
	 	 AGENCY
	 	 Contract Name
	 	 Contract #
	 	 Term

					
	Infohighway / Broadview	 	 New York Office of General

Services
 (OGS)
	 	 Comprehensive

Telecommunications
 Services
	 	PS63100 Group 77017 Award 20268	 	Sept. 2017
					
	SUNY Downstate Medical	 		 		 		 	
	Lower Eastside Service	 		 		 		 	
	Eastport S Manor Central Jr Srs	 		 		 		 	
	Queens College	 		 		 		 	
	College Of New Rochelle	 		 		 		 	
	Brookhaven Memorial Hospital	 		 		 		 	
	City Of Long Beach	 		 		 		 	
	Huntington UFSD	 		 		 		 	
	The Center for Family Support	 		 		 		 	
	NYSED/VESID	 		 		 		 	
	Town of Greenburgh	 		 		 		 	
	Corp. for Supportive Housing	 		 		 		 	
	NYC Transit	 		 		 		 	
	Patchogue Medford Library	 		 		 		 	
	United Cerebral Palsy	 		 		 		 	
	Queens Health Network - Elmhurst Hospital Ctr	 		 		 		 	
	Queens Health Network - Queens Hospital Center	 		 		 		 	
	North Patchogue Fire Dept	 		 		 		 	
	Jewish Institute of Queens	 		 		 		 	
	The General Theological Seminary Services for the Underserved	 		 		 		 	

  
 - 16 -

									
	Morningside Retirement & Health Services	 		 		 		 	
	NY Foundling Hosp	 		 		 		 	
	WNET.Org	 		 		 		 	
	Connetquot School District	 		 		 		 	
	NYC Montessori Charter	 		 		 		 	
	Dr Richard Izquierdo Charter School	 		 		 		 	
	Fort Greene Council	 		 		 		 	
					
	Broadview Networks	 	General Services Administration	 	GSA	 	GS 35F0348x	 	Nov. 2016
	Customers:	 	(GSA) Federal / State / Local Gov.	 		 		 	
	City of Camden Housing Authority	 		 		 	
					
	 Broadview Networks
	 	 NJEDge / NJIT
	 	 Voice TDM services
	 	 RFP-12-71
	 	 Oct. 2015

	  	 	  	 	  	 	  	 	 renewal

2017

	 Customer Name
	 	 Billing Address
	 	 Customer ID
	 	  	 	  
					
	Atlantic County Community College	 	5100 Black Horse Pke, Mays Landing NJ 08330	 	100220972	 		 	
					
	Bergen Community College	 	400 Paramus Rd, Room B110 Room B110, Paramus NJ 07652	 	100226091	 		 	
					
	Bergen Community College-L	 	400 Paramus Rd, Room A222 Room A222, Paramus NJ 07652	 	1083944504	 		 	
					
	Burlington County College	 	1 High St, Mount Holly NJ 08060	 	1244789135	 		 	
					
	Burlington County College	 	601 Pemberton Browns Mills Rd, PEMBERTON NJ 08068	 	100220877	 		 	
					
	County College of Morris	 	214 Center Grove Rd, randolph NJ 07869	 	100221168	 		 	
					
	Cumberland County College	 	3322 College Dr, Vineland NJ 08362	 	721897859	 		 	
					
	Essex County College	 	303 University Av Info. Tech, Newark NJ 07102	 	100222274	 		 	
					
	Georgian Court University	 	900 Lakewood Av, Lakewood NJ 08701	 	100220981	 		 	

  
 - 17 -

									
	Mercer County Comm College	 	PO Box B, Trenton NJ 08690	 	352202394	 		 	
					
	Middlesex County College	 	2600 Woodbridge Av, JLC 209 JLC 209, Edison NJ 08818	 	100222709	 		 	
					
	New Jersey Institute of Technology	 	322 Martin Luther King Jr Blvd Telecom - 105 Cullimore Hall, Newark NJ 07102	 	100226689	 		 	
					
	Ocean County College	 	PO BOX 2001 College Dr, Toms River NJ 08754	 	100217659	 		 	
					
	Passaic County Community College	 	1 College Blvd, FL 4 FL 4, Paterson NJ 07505	 	100222214	 		 	
					
	Passaic Valley Regional High School #1	 	100 E Main St, Little Falls NJ 07424	 	100219982	 		 	
					
	Rutgers State University of New Jersey	 	409 North 4th Street, Camden NJ 08102	 	1244783978	 		 	
					
	Warren County Community College	 	475 Route 57 W, Washington NJ 07882	 	1244791751	 		 	
					
	Montclair University	 	1 Normal Ave Montclair, NJ 07043	 	1244798122	 		 	
					
	ARC Networks	 	 New York Office of General Services
 (OGS)
	 	 Comprehensive Telecommunications Services Equipment
 and Solutions
	 	 PT64466
 Group 77018

Award 21350
	 	May-20
					
	ARC Networks	 	General Services Administration	 	GSA	 	# GS-35F-005X	 	Dec. 2015
					
		 	(GSA) Federal / State / Local Gov.	 		 		 	
					
	ARC Networks	 	Roosevelt Schools	 	Roosevelt S.D. -	 	Contract # 2207.50	 	pending
				
		 		 		 	completion

  
 - 18 -

					
	 Broadview Networks (RFP team)
	  	 RFP/Bid#
	 	 Term

			
	The Columbia Association	  	12-77	 	Jun-15
			
	City of Allentown	  	2010-60	 	Jul-13
			
	Harford Community College	  	11P-005	 	Jul-14
			
	Mercer County Technical Schools	  	1011-02	 	Nov-13
			
	City of Reading, PA	  	3002-11	 	Oct-14
			
	First National Bank of Ipswitch	  	3/8/10	 	Jan-14
			
	Hoboken Housing Authority	  	2/11/10	 	Aug-14
			
	Survey Technology and Research	  	1/26/10	 	Aug-13
			
	Town of Greenwich	  	6690	 	Jun-13
			
	Franklin Township (NJ)	  	B10-27GS	 	Aug-14
			
	St. Joseph’s University	  	12/1/09	 	Jun-13
			
	Franklin Mint, The	  	11/9/09	 	Nov-13
			
	City of Philadelphia	  	S0Z55950	 	Sep-12
			
	Genesis Healthcare	  	MPLS, Internet	 	Aug-15
			
	Council Rock School District	  	Basic and Advanced Telecommunications Services	 	Mar-13
			
	Jersey City Housing Authority	  	PRIs,MPLS,DIA, POTs	 	Aug-14
			
	Lafayette College	  	PRIs,LD,POTs	 	Mar-13
			
	Montgomery County Community College	  	PRIs, POTs	 	Nov-12
			
	The PA School for the Deaf	  	PRIs,DIA,POTs	 	Jan-13

  
 - 19 -

 Schedule 3.17 

Letter of Credit Rights 

None. 

  
 - 20 -EX-10.4

 Exhibit 10.4 
 EXECUTION COPY 
  
 

 
  

			
		  	 CIT Finance LLC
 11 West
42nd St., 12th Floor
 New York, New York 10036

 September 19, 2012 
 Exit Facility Commitment Letter 
 CONFIDENTIAL 

Broadview Networks Holdings, Inc., debtor and debtor-in-possession 
 Broadview Networks, Inc., debtor and debtor-in-possession 
 Broadview Networks of
Massachusetts, Inc., debtor and debtor-in-possession 
 Broadview Networks of Virginia, Inc., debtor and debtor-in-possession

 Bridgecom International, Inc., debtor and debtor-in-possession 
 800 Westchester Avenue 
 5th Floor-Suite N501 

Rye Brook, New York 10573 
 Attention: Corey
Rinker, Chief Financial Officer 
 Ladies and Gentlemen: 
 Broadview Networks Holdings, Inc. (“Parent”) for itself and on behalf of its affiliates, Broadview Networks, Inc., Broadview Networks of Massachusetts, Inc., Broadview Networks of
Virginia, Inc. and Bridgecom International, Inc. (collectively the “Borrowers”; and each as debtors and debtors-in-possession sometimes referred to herein as “you”) have advised CIT Finance, LLC
(“CIT”); sometimes referred to herein as “we” or “us”) that they have filed voluntary Chapter 11 petitions under the U.S. Bankruptcy Code (the “Bankruptcy
Code”) in the United States Bankruptcy Court for the Southern District of New York (the “Bankruptcy Court”) on August 22, 2012 (collectively, the “Chapter 11 Cases”) in connection
with the proposed restructuring of certain outstanding 11.375% Senior Secured Notes issued by the Parent, due September 1, 2012 (the “Pre-Petition Senior Secured Notes”) pursuant to that certain Joint Prepackaged Plan of
Reorganization for Broadview Networks Holdings, Inc. and its Affiliated Debtors, which was filed in the Chapter 11 Cases on August 22, 2012 (the “Plan”), by which, among other things, a portion of such Pre-Petition Senior
Secured Notes (and related obligations thereunder) will be converted into and exchanged for equity in the Parent upon the emergence of the Borrowers from the Chapter 11 Cases, and the remaining Senior Secured Notes will be converted into
$150,000,000 face amount, 10.50% Senior Secured Notes due October, 2017 (the “Senior Secured Notes”) (the “Plan Transaction”). 

 

	1.	Commitments. 

 The Borrowers have
requested that CIT commit to provide a senior secured revolving credit facility to the reorganized Borrowers in an aggregate principal amount of up to $25,000,000 (which amount may be increased up to $10,000,000 under the Incremental Facility
described in the Term Sheet) (subject to availability under applicable borrowing base formulae described in 

 
the Term Sheet) (the “Exit Facility”) to facilitate the Borrowers’ and the Guarantors’ emergence from bankruptcy and consummation of the Plan Transaction
pursuant to and in accordance with the Plan. 
 The Exit Facility and the proceeds of loans advanced thereunder are to be used (i) for the
payment in full of all obligations of the Borrowers required to be paid in order to cause the Effective Date (as defined in the Plan) of the Plan to occur and to substantially consummate the Plan and the Plan Transaction following Bankruptcy Court
ordered confirmation of the Plan (subject to the limitations set forth in section 3 under the heading Conditions Precedent set forth in the Term Sheet), (ii) to fund fees and expenses in connection with the Plan and the Plan Transaction,
(iii) to fund ongoing working capital requirements after the effective date of the Plan and following consummation of the Plan Transaction; and (iv) for general corporate purposes, including permitted acquisitions and provision of cash
collateral for letters of credit issued by third parties. 
 Based upon and subject to the terms and conditions set forth in this commitment
letter (the “Commitment Letter”) and the Summary Terms and Conditions relating to the Exit Facility attached hereto as Exhibit A (the “Term Sheet”; and together with the Commitment Letter, the
“Commitment), CIT is pleased to advise you of its commitment to provide the Exit Facility, and its agreement to act as the administrative agent in respect thereof. You agree that no other agents or arrangers will be appointed, and
no other titles or compensation will be awarded or paid, on account of the Exit Facility, unless approved by CIT. 
 In consideration of the
commitments and agreements of CIT hereunder, you agree to pay the fees described in the Term Sheet, including, without limitation, the Commitment Fee, each of which shall be paid and fully earned as and when set forth in the attached Term Sheet.
Notwithstanding anything herein to the contrary, the obligations of the Borrowers under this Commitment Letter shall not be effective until approved by the Bankruptcy Court. 

 

	2.	Conditions. 

 The Commitment does
not set forth all of the terms, conditions, covenants, representations, warranties and other provisions that would be contained in the final financing agreements and related documentation of the proposed financing (which are, collectively, referred
to herein as the “Loan Documentation”); rather, it only summarizes the major points of understanding which will be the basis for such Loan Documentation, which will be drafted by, and will be in form and substance reasonably
satisfactory to, CIT for financing transactions of this kind. All terms used in this Commitment Letter and not otherwise defined herein shall have the meanings ascribed to them in the Term Sheet. 

The Commitment is issued by CIT based upon the financial and other information regarding the Borrowers and their affiliates and the Plan Transaction
previously provided to CIT. Accordingly, the Commitment and the structure and terms of the Exit Facility set forth in the Term Sheet are subject to the fulfillment to the satisfaction of CIT of the following conditions (in addition to those set
forth in the Term Sheet): there shall not have occurred after the date hereof any event, development or circumstance, other than (A) the commencement of the Chapter 11 Cases, and (B) any other event that preceded the date of this
Commitment Letter and which was known to CIT prior to the date of this Commitment Letter, which has had or could reasonably be expected to have a material adverse effect on the business or condition of the Parent and its subsidiaries, taken as a
whole. 

  
 2 

	3.	Information. 

 You hereby represent
and covenant that (i) all information (other than projections, other forward looking information, or information of a general or industry specific nature), which has been or is hereafter made available to CIT by or on behalf of the Parent, any
of its subsidiaries or affiliates or its representatives in connection with the transactions contemplated hereby (“Information”) when taken as a whole, is or, when furnished, will be complete and correct in all material
respects and does not and will not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements contained therein not materially misleading in light of the circumstances under which such
statements are made, giving effect to all written supplements and updates provided thereto, to the extent so provided not less than two business days prior to the closing of the transactions contemplated by this Commitment and (ii) the
projections that have been or will be made available to CIT have been and will be prepared in good faith based upon assumptions that are reasonable at the time made and at the time made available to CIT (it being understood that such projections are
subject to uncertainties and no assurance can be given that they will be realized). You hereby agree to supplement the Information and the projections from time to time and to promptly advise us of all developments materially affecting Parent, any
of its subsidiaries or affiliates or the transactions contemplated hereby until the closing date of the Exit Facility, so that the representation and warranty in the preceding sentence is correct on the closing date of the Exit Facility. In
structuring and entering into the Exit Facility, CIT will be using and relying on the Information and the projections without independent verification thereof. 
  

	4.	Indemnity and Expenses. 

 The
Borrowers agree (a) to indemnify and hold harmless CIT and any other lenders party to the financing agreements contemplated hereunder from time to time and their respective affiliates and controlling persons and the respective officers,
directors, employees, agents, attorneys, members representatives, and the successors and assigns of each of the foregoing (each, an “Indemnified Person”) from and against any and all losses, claims, damages, liabilities and
expenses, joint or several, to which any such Indemnified Person may become subject arising out of or in connection with this Commitment Letter (including the Term Sheet), the Plan Transaction, the Plan, the Exit Facility or any related transaction
or any claim, litigation, investigation or proceeding relating to any of the foregoing, regardless of whether any such Indemnified Person is a party thereto, and to reimburse each such Indemnified Person upon demand for any reasonable legal or other
expenses incurred in connection with investigating or defending any of the foregoing; provided that the foregoing indemnity will not, as to any Indemnified Person, apply to losses, claims, damages, liabilities or related expenses (i) to the
extent they are found in a final, non-appealable judgment of a court of competent jurisdiction to have solely and directly resulted from the willful misconduct or gross negligence of such Indemnified Person, (ii) arising out of a breach in bad
faith by any Indemnified Person or its affiliates under this Commitment Letter or the Exit Facility found in a final, non-appealable judgment of a court of competent jurisdiction to have solely and directly resulted from the willful misconduct or
gross negligence of such Indemnified Person, and (iii) in connection with any claim, investigation or other proceeding between or among Indemnified Persons, and (b) to reimburse each Indemnified Person from time to time, upon presentation
of a summary statement, for all reasonable out-of-pocket expenses (including but not limited to appraisal, consulting and auditing fees, and reasonable fees, out-of-pocket disbursements and other charges of counsel to CIT), in each case incurred in
connection with the Exit Facility and the preparation of this Commitment Letter, the Loan Documentation and any security arrangements in connection therewith and the administration, amendment, modification or waiver thereof (or any proposed
amendment, modification or waiver thereof), 

  
 3 

 
whether or not the closing date occurs for the Exit Facility or any Loan Documentation is executed and delivered or any extensions of credit are made thereunder. Notwithstanding any other
provision of this Commitment Letter, no Indemnified Person shall be liable for (i) any damages arising from the use by others of information or other materials obtained through electronic, telecommunications or other information transmission
systems, except to the extent such damages are found in a final, non-appealable judgment of a court of competent jurisdiction to have solely and directly resulted from the willful misconduct or gross negligence of such Indemnified Person, or
(ii) any indirect, special, punitive or consequential damages in connection with its activities related to the Exit Facility. The foregoing, and similar language set forth in the Term Sheet is not intended to and shall not narrow the breadth
and scope of provisions relating to indemnification and expense reimbursement of the Agent and Lenders as may be set forth in the Loan Documentation. 
  

	5.	Commitment Fee. 

 To induce CIT to
execute and deliver the Commitment Letter, you hereby agree to pay a nonrefundable commitment fee in an amount equal to 0.5% of the aggregate committed amount of the Exit Facility (the “Commitment Fee”), which Commitment Fee
is fully earned upon your execution and delivery of this Commitment Letter, and will be paid in immediately available funds via wire transfer on or before the earliest of (a) the date that is one business day after the date that the
Confirmation Order is entered, (b) the date that is one business day after the Bankruptcy Court enters an order approving payment of the Commitment Fee and (c) October 29, 2012. The Parent will promptly file in the Chapter 11 Cases, a
motion or motions seeking approval of (i) the execution and delivery of this Commitment Letter, and payment of the Commitment Fee, (ii) the reimbursement of all fees, costs and expenses incurred by CIT (including attorney’s fees) in
connection with the preparation and negotiation of this Commitment Letter if the motion contemplated by clause (i) of this sentence is not approved by the Bankruptcy Court, and (iii) the payment to CIT of the Commitment Fee plus the
reimbursement of all fees, costs and expenses incurred by CIT (including attorney’s fees) in connection with the preparation and negotiation of this Commitment Letter, if a lender other than CIT (or one of its affiliates) provides the working
capital facility contemplated herein (but not necessarily on the terms hereof). 
  

	6.	Other Services. 

 You acknowledge
that CIT and its affiliates may be providing debt financing, equity capital or other services (including financial advisory services) to other persons in respect of which you may have conflicting interests regarding the transactions described herein
and otherwise. Neither CIT nor any of its affiliates will use confidential information obtained from you by virtue of the transactions contemplated by this Commitment Letter or their other relationships with you in connection with the performance by
them of services for other persons, and neither CIT nor any of its affiliates will furnish any such information to other persons. You also acknowledge that neither CIT nor any of its affiliates have any obligation to use in connection with the
transactions contemplated by this Commitment Letter, or to furnish to you, confidential information obtained by them from other persons. 
 You
hereby agree that, on or after the closing of the Exit Facility, CIT or any of its affiliates may, (subject to providing you with a copy thereof at least one business day prior to publication and an opportunity to comment thereon) place
“tombstone” advertisements (which may include any of Borrowers’ or their affiliates’ trade names or corporate logos and a brief description of the Exit Facility and the Plan Transaction) in publications or other media of their
choice (including 

  
 4 

 
without limitation “e-tombstones” published or otherwise circulated in electronic form and related hyperlinks to the Borrowers’ corporate website) at CIT’s own expense. In
addition, CIT may disclose the information about the Exit Facility and the Plan Transaction to market data collectors and similar service providers to the financing community. 

 

	7.	Confidentiality. 

 This Commitment
Letter is delivered to you on the understanding that none of this Commitment Letter, the Term Sheet, nor any of their respective terms or the substance thereof shall be disclosed by you, directly or indirectly, to any other person except
(a) the trustee under the indenture for the Pre-Petition Senior Secured Notes (the “Trustee”), the underwriter (the “Underwriter”) for the Senior Secured Notes intended to be issued in exchange
for the Pre- Petition Senior Secured Notes pursuant to the Plan Transaction (and as required in disclosure associated with the issuance of such Senior Secured Notes) and the trustee under the indenture for the Senior Secured Notes (the
“New Trustee”), and your, the Underwriter’s, the Trustee’s, and the New Trustee’s respective officers, directors, employees, attorneys, accountants and advisors on a confidential and need-to-know basis,
provided, however, that such permitted disclosures shall be made only on the condition that such matters may not, except as required by law, be further disclosed, (b) as required by applicable law or compulsory legal process (in
which case you agree to inform us promptly thereof), (c) the Borrowers may file this Commitment Letter and the Term Sheet with the Bankruptcy Court, make the same available to all parties in interest entitled to notice in the Chapter 11 Cases
in order to facilitate the Plan Transaction and introduce this Commitment Letter into evidence before the Bankruptcy Court, all as and to the extent necessary in connection with seeking to obtain confirmation of the Plan, and (d) all
noteholders, their investment advisors and managers and each of their respective officers, directors, employees, attorneys, accountants and advisors. None of this Commitment Letter, the Term Sheet, nor any of their respective terms or the substance
thereof shall be disclosed directly or indirectly to any other potential source of financing (excluding the parties enumerated in clause (d)of the preceding sentence) without the prior written consent of CIT. No person, other than the parties
hereto, is entitled to rely upon this Commitment Letter or any of its contents or have any beneficial or legal right, remedy, or claim hereunder. No person (other than CIT) shall, except as required by law, or as permitted herein, use the name of,
or refer to, CIT, or any of its affiliates, in any correspondence, discussions, press release, advertisement or disclosure made in connection with the Exit Facility without the prior written consent of CIT. 

 

	8.	Survival. 

 The compensation,
reimbursement, expense, indemnification, confidentiality, governing law, forum and waiver of jury trial provisions contained herein shall remain in full force and effect regardless of whether definitive financing documentation shall be executed and
delivered and notwithstanding the termination of this Commitment Letter or the commitments of CIT. 
  

	9.	Assignments; Amendments; Governing Law, Etc. 

 The Commitment shall not be assignable by you without the prior written consent of CIT. The Commitment is intended to be solely for the benefit of the parties hereto and is not intended to confer any
benefits upon, or to create any rights in favor of, any person other than the parties hereto (and Indemnified Persons) and you agree that it does not create a fiduciary relationship among the parties hereto. CIT may assign its commitments hereunder
to any of its affiliates or with your consent (which consent shall not be unreasonably withheld, conditioned or delayed) to any Lender. Any such assignment to an affiliate will not relieve CIT from any of its obligations

  
 5 

 
hereunder unless and until such affiliate shall have executed the Loan Documentation evidencing its agreement to fund the commitment so assigned and shall have funded such commitment. Any
assignment to a Lender shall release CIT from the portion of its commitments hereunder so assigned; provided that in the event such Lender does not fund such assigned commitments, CIT shall fund such amount; provided however that this provision will
automatically terminate and be of no further force or effect upon the initial advance of the Lenders under the Exit Facility. Any and all obligations of, and services to be provided by, CIT hereunder (including, without limitation, the Commitment)
may be performed and any and all rights of the Agent hereunder may be exercised by or through any of its affiliates or branches. THIS COMMITMENT LETTER SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK AND, IF
APPLICABLE, THE BANKRUPTCY CODE. 
 EACH OF THE PARTIES HERETO IRREVOCABLY WAIVES THE RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, CLAIM OR
COUNTERCLAIM BROUGHT BY OR ON BEHALF OF ANY PARTY RELATED TO OR ARISING OUT OF THIS COMMITMENT OR THE PERFORMANCE OF SERVICES HEREUNDER. 
 Each
of the parties hereto hereby irrevocably and unconditionally (a) submits, for itself and its property, to the non-exclusive jurisdiction of any New York State court or Federal court of the United States of America sitting in New York City and
any appellate court from any thereof, in any action or proceeding arising out of or relating to this Commitment Letter or the transactions contemplated hereby, or for recognition or enforcement of any judgment, and agrees that all claims in respect
of any such action or proceeding may be heard and determined in such New York State court or, to the extent permitted by law, in such Federal court, (b) waives, to the fullest extent it may legally and effectively do so, any objection which it
may now or hereafter have to the laying of venue of any suit, action or proceeding arising out of or relating to this Commitment Letter or the transactions contemplated hereby in any New York State court or in any such Federal court and
(c) waives, to the fullest extent permitted by law, the defense of an inconvenient forum to the maintenance of such action or proceeding in any such court. 
 This Commitment Letter, together with the Term Sheet, embodies the entire understanding among the parties hereto relating to the matters discussed herein and therein and supersedes all prior discussions,
negotiations, proposals, agreements and understandings, whether oral or written, relating to the subject matter hereof and thereof. No course of prior conduct or dealings between or among the parties hereto, no usage of trade, and no parole or
extrinsic evidence of any nature, shall be used or be relevant to supplement, explain or modify any term used herein. Any modification or waiver of the Commitment or the terms hereof must be in writing, must be stated to be such and must be signed
by an authorized representative of each party hereto. 
  

	10.	Patriot Act. 

 CIT hereby notifies
you that, pursuant to the requirements of the USA Patriot Act, Title III of Pub. L. 107-56 (signed into law on October 26, 2001) (the “Patriot Act”), it is required to obtain, verify and record information that
identifies the Borrowers, and each Guarantor (as defined in the Term Sheet) which information includes names and addresses and other information that will allow CIT to identify the Borrowers and each Guarantor in accordance with the Patriot Act.

	

  
 6 

	11.	Acceptance of Commitment; Termination. 

 If you wish to accept the Commitment, please return executed counterparts of this Commitment Letter, to CIT, on or before 5:00 p.m., New York City lime, on September 19, 2012, otherwise, the offer
set forth herein shall automatically terminate on such date and time and be of no further force or effect. In the event that the initial borrowing in respect of the Exit Facility does not occur on or before the first to occur of
(i) January 24, 2013 or (ii) thirty (30) days after the Effective Date (as defined in the Plan) has occurred (“Commitment Expiration Date”), then this Commitment Letter and the commitment and undertakings
of CIT hereunder shall automatically terminate unless CIT shall, in its discretion, agree to an extension. Before such date, CIT may terminate its obligations under this Commitment Letter as contemplated by Section 2 of this Commitment Letter
and as otherwise expressly provided in this Commitment. 
 This Commitment Letter may be executed in any number of counterparts, each of which,
when so executed, shall be deemed to be an original, but all such counterparts shall together constitute but one and the same agreement. Delivery of an executed counterpart of a signature page of this Commitment Letter by facsimile or electronic
transmission shall be effective as a delivery of a manually executed counterpart of this Commitment Letter. 
  

			
	Very truly yours,
	
	CIT FINANCE, LLC
		
	By:	 	

		 	Donna H. Evans, Director

 ADDITIONAL SIGNATURES ON FOLLOWING PAGE 

REMAINDER OF PAGE INTENTIONALLY LEFT BLANK 

  
 7 

	
	The Foregoing Is Hereby Accepted And Agreed To In All Respects By The Undersigned for itself and on behalf of its subsidiaries, this 19th day of September,
2012:

 BROADVIEW NETWORKS HOLDINGS, INC., debtor and debtor-in-possession 

 

					
	By:	 	

		 	Name:	 	Michael Robinson
		 	Title	 	President and Chief Executive Officer

 BROADVIEW NETWORKS, INC., debtor and debtor-in-possession 
  

					
	By:	 	

		 	Name:	 	Michael Robinson
		 	Title	 	President and Chief Executive Officer

 BROADVIEW NETWORKS OF MASSACHUSETTS, INC., debtor and debtor-in-possession 
  

					
	By:	 	

		 	Name:	 	Michael Robinson
		 	Title	 	President and Chief Executive Officer

 BROADVIEW NETWORKS OF VIRGINIA, INC., debtor and debtor-in-possession 
  

					
	By:	 	

		 	Name:	 	Michael Robinson
		 	Title	 	President and Chief Executive Officer

 BRIDGECOM INTERNATIONAL, INC., debtor and debtor-in-possession 
  

					
	By:	 	

		 	Name:	 	Michael Robinson
		 	Title	 	President and Chief Executive Officer

  
 8 

  
 

 
 Exhibit A 
 Senior Revolving Exit Facility 
 Summary of Indicative Terms and Conditions

 TERM SHEET 
 BROADVIEW NETWORKS HOLDINGS, INC. 
 (and its Subsidiaries) 

September 19, 2012 
 The
Summary Terms and Conditions outlined below is the Term Sheet referred to in the Commitment Letter dated September 19, 2012 from the Agent to Broadview Networks Holdings, Inc. for itself and its subsidiaries, each a debtor and
debtor-in-possession (the “Commitment Letter”). The Term Sheet does not purport to summarize or contain all of the conditions, covenants, representations, warranties and other provisions that will be contained in the
definitive legal documentation. All terms used in this Term Sheet and not otherwise defined herein shall have the meaning ascribed to them in the Commitment Letter. 

 

			
	Borrowers:	  	Broadview Networks Holdings, Inc. (“Parent”), Broadview Networks, Inc., Broadview Networks of Massachusetts, Inc., Broadview Networks of Virginia, Inc. and
Bridgecom International, Inc. (collectively, the “Borrowers”) as reorganized debtors under the Plan and pursuant to the Confirmation Order (as defined below).
		
	Guarantors:	  	All direct and indirect domestic subsidiaries of Broadview (each, a “Guarantor” and, collectively, the “Guarantors”), as reorganized
debtors under the Plan and pursuant to the Confirmation Order.
		
	Administrative Agent:	  	CIT Finance, LLC, or an affiliate thereof (“CIT” and, in such capacity, the “Agent”).
		
	Lenders:	  	CIT or, in its discretion, a syndicate of financial institutions (including CIT, and/or an affiliate thereof) reasonably acceptable to CIT and the Borrowers, with the
Borrowers’ acknowledgment as to acceptability of other financial institutions not to be unreasonably withheld, conditioned or delayed (the “Lenders”) (it being understood that no Lender shall be a
Competitor).
		
	Senior Revolving Credit Facility:	  	$25,000,000 senior secured revolving credit facility (the “Maximum Credit Amount”) (which amount may be increased up to $10,000,000 under the Incremental
Facility described below), including a sub-limit equal to 10% of the Maximum Credit Amount for swingline loans and a $10,000,000 sub-limit for the issuance of letters of credit (the “Exit
Facility”).

  
 9 

			
	Incremental Facility	  	Borrowers shall be permitted, on not more than two occasions at any time prior to the Maturity Date, to increase the Maximum Credit Amount up to a maximum of $10,000,000 in the
aggregate (collectively, the “Incremental Facilities”), with any individual increase in an amount not less than $5,000,000. Each of the Incremental Facilities may be made available to the Borrowers under additional
commitments from the Lenders or new commitments from other financial institutions provided that (i) no event of default shall exist or have occurred and be continuing, (ii) the Agent and the Lenders shall not be required to provide additional
commitments for such Incremental Facilities, and (iii) such Incremental Facilities shall be subject to certain procedures to be agreed to by the parties and set forth in the Loan Documentation (and including the payment of applicable fees in respect
of each such increase and the offering of such additional commitments to the Lenders before seeking additional Lenders). In no event shall the fees, interest rate and other compensation offered or paid in respect of additional commitments or
increase in commitments to any new lender have higher rates than the amounts paid and payable to CIT or any other then existing Lenders in respect of their commitments unless the fees (other than upfront fees), interest and other compensation paid
to CIT and the other existing Lenders is increased to an equivalent amount, unless otherwise agreed upon by CIT and the terms and conditions applicable to the Incremental Facilities shall be the same as for the rest of the facility, except as
otherwise agreed by CIT; provided that the upfront fees payable to the Lenders in respect of such additional commitments may be different from the upfront fees payable to the Lenders in respect of their initial commitments under this Commitment
Letter.
		
	Closing Date:	  	The date on which the initial funding of the Exit Facility occurs pursuant to the Plan (the “Closing Date”), which shall be not later than January 24,
2013.
		
	Borrowing Base:	  	All advances under the Exit Facility will be subject to a borrowing base formula, which will be comprised of trade accounts receivable subject to eligibility criteria. Eligibility
definitions and criteria will be defined in the Loan Documentation (as defined below under the heading “Loan Documentation”) and will include, among other things, an account concentration limit of 20%, a $250,000 basket for governmental
receivables for which the Federal Assignment of Claims Act (or applicable state law) compliance has not occurred, and a cap of $5,000,000 on the amount of unbilled accounts that may be included in the borrowing base. The Exit Facility will be
available at any time for loans and L/Cs in an aggregate amount not to exceed the lesser of (i) the Maximum Credit Amount and (ii) the borrowing base. The borrowing base will be equal to (A) 85% of eligible accounts receivable, minus (B) applicable
reserves. The Agent shall have the ability to impose additional eligibility criteria with respect to accounts receivable and/or impose additional reserves (including, without limitation, reserves for any taxes or other liens or claims which may be,
under applicable law, senior or

  
 10 

			
		  	pari passu in priority to the liens securing the Exit Facility against the borrowing base) in its commercially reasonable discretion consistent with prior practice and market
practice applicable to facilities of the nature contemplated here. Such requirement contemplates that all of the Borrowers’ debts, obligations and payables are then current in accordance with its usual business practices. CIT will have its own
internal auditor or an independent accounting firm perform periodic field audit(s) of the Borrowers’ books and records, if necessary, and accounts receivable during the term of the Exit Facility (the number of such audit(s) for which Borrowers
will be required to reimburse Agent, to be limited, in the absence of any default or event of default, to two per year).
		
	Letter of Credit Issuing Bank:	  	Certain Lenders (including CIT) (each, an “L/C Issuer”) shall either issue letters of credit directly, or select another banking or financial institution to
issue letters of credit as to which L/C Issuer shall issue letter of credit participation or support agreements (such letters of credit and letter of credit participation or support agreements are referred to herein as
“L/Cs”).
		
		  	To the extent that the Borrowers do not reimburse the L/C Issuer (or the swingline lender) for drawings under L/Cs (or swingline advances), the Lenders under the Exit Facility shall
be unconditionally obligated to fund participations therein on a ratable basis.
		
	Interest Rates:	  	The Borrowers will be required to pay interest on advances outstanding under the Exit Facility at either (i) the Base Rate plus 1.75% per annum with respect to loans priced with
reference to the Base Rate (“Base Rate Loans”), or (ii) LIBOR plus 2.75% per annum with respect to loans priced with reference to LIBOR (“LIBOR Rate Loans”). Upon the occurrence and during the
continuance of an Event of Default (upon written notice, except in the case of any bankruptcy, insolvency, reorganization, liquidation or other similar proceeding), amounts outstanding under the Exit Facility shall bear interest at 2.00% per annum
above the rate otherwise applicable thereto and LIBOR Rate Loans and conversions of Base Rate Loans to LIBOR Rate Loans will no longer be available. Overdue interest, fees and other amounts shall accrue interest at 2.00% above the rate applicable to
Base Rate Loans.
		
	Maturity:	  	The earliest of (i) five years from the Closing Date or (ii) six months prior to the stated maturity date of the Senior Secured Notes, or (iii) such earlier date after an event of
default on which the Agent terminates the revolving credit commitment (the “Maturity Date”).
		
	Availability:	  	Amounts available under the Exit Facility may be borrowed, repaid and re-borrowed from the Closing Date until five business days before the Maturity Date.
		
	Fees:	  	All fees contemplated by the Commitment Letter as well as the following:
		
		  	Agent Fee: $25,000 annual fee fully earned and payable to the Agent on the Closing Date, and on each anniversary of the Closing
Date.

  
 11 

			
		  	Unused Line Fee: An unused line fee at a rate per annum equal to (i) 0.50% shall be payable on the daily unutilized portion of the Exit Facility if outstanding loans are
greater than $10,000,000, and (ii) 0.75% shall be payable on the daily unutilized portion of the Exit Facility if outstanding loans are less than or equal to $10,000,000. Such fee will be payable monthly in arrears on the first day of each month and
on the date of termination of the Exit Facility commitment. The undrawn amount of outstanding L/Cs shall count as loans under the Exit Facility for purposes of calculating this fee.
		
		  	L/C Fees. An L/C fee shall be payable to CIT, on behalf of each Lender with respect to such Lender’s participation in the L/Cs, at 3.00% per annum (including fronting
fees) on the average daily undrawn amount of L/Cs, payable quarterly in arrears. The Borrowers shall also be responsible for paying any fees, costs or expenses (including issuance and other fees, other than fronting fees) due to any banking or
financial institution (other than CIT) for any L/Cs issued by such other banking or financial institution in reliance on credit support furnished by CIT.
		
	Purpose	  	The Exit Facility will be used by the Borrowers (i) for the payment in full of all obligations of the Borrowers required to be paid in order to cause the effective date of the Plan
to occur and to substantially consummate the Plan and the Plan Transaction following Bankruptcy Court ordered confirmation of the Plan (subject to the limitations set forth in section 3 under the heading Conditions Precedent set forth in the
Term Sheet), (ii) to fund fees and expenses in connection with the Plan and the Plan Transaction, (iii) to fund ongoing working capital requirements after the effective date of the Plan and following consummation of the Plan Transaction; and (iv)
for general corporate purposes, including permitted acquisitions and provision of cash collateral for letters of credit issued by third parties.
		
	Collateral:	  	The Exit Facility (including any obligations under hedging arrangements provided by the Lenders or the Agent) will be secured by perfected first priority security interests in and
liens upon all tangible and intangible assets (other than Excluded Collateral) of the Borrowers, whether now owned or hereafter acquired and all proceeds and products thereof, except and only to the extent of certain liens to be granted to the
collateral agent for the benefit of the holders of Senior Secured Notes under the Plan Transaction (the “Notes Collateral Agent”) with respect to all assets as to which the existing collateral agent for the benefit of the
holders of the Pre-Petition Senior Secured Notes currently has (and is intended to have) a first priority security interest, including, without limitation, equipment and real estate (but shall not include any “Excluded Collateral” as such
term is defined in the Indenture dated August 23, 2006 relating to the Pre- Petition Secured Notes) as to which the liens of the Agent (for the benefit of the Lenders) will be subordinated to the liens of the Notes Collateral Agent (for the benefit
of the holders of the Senior Secured Notes), all as will be more fully set forth in a certain intercreditor agreement to be

  
 12 

			
		  	entered into on or before the Closing Date between (and mutually reasonably satisfactory to) the Agent and the Notes Collateral Agent. The Exit Facility will also be collateralized
by a perfected first priority possessory lien and pledge of (i) 100% of the issued and outstanding capital stock or other equity interests of Parent’s direct or indirect domestic subsidiaries and (ii) 66 2/3% of the issued and outstanding capital stock or other equity interests of the Parent’s direct and indirect foreign subsidiaries, in each case, whether now owned or hereafter acquired, and a pledge
of all intercompany indebtedness and, in all cases, all proceeds and products thereof. It is intended that the scope of the collateral upon which security interests and liens are granted to the Agent for the benefit of the Lenders shall not in any
event be narrower than that which was granted to the agent and the lenders pursuant to the “ABL Agreement” (as defined in the Plan), as supplemented in the Chapter 11 Cases with respect to the DIP Facility (as defined in the
Plan).

 CERTAIN CONDITIONS 

 

			
	Conditions Precedent:	  	Closing and the initial funding under the Exit Facility will be subject to the satisfaction of all usual and customary conditions precedent deemed reasonably necessary or
appropriate by the Agent and the Lenders, including, but not limited to:
		
		  	 1.      Execution and delivery of the Loan Documentation consistent with the Term
Sheet;

		
		  	 2.      After giving effect to confirmation of the Plan and the Plan Transaction, including any
loans to be made on the Closing Date, the Borrowers’ Liquidity shall be not less than $5,000,000;

		
		  	 3.      The Parent and its subsidiaries shall have fully and indefeasibly paid, satisfied and
discharged all outstanding indebtedness to their existing working capital lender using their existing cash on hand and all commitments from such working capital lender shall have been irrevocably terminated;

		
		  	 4.      The Agent and the Lenders shall have received and be reasonably satisfied with evidence
that the Borrowers’ insurance policies are in full force and effect, consistent with historical norms;

		
		  	 5.      The Plan shall be confirmed, consummated and the Effective Date shall have occurred, and
all agreements and undertakings of the parties thereunder to be performed by such time (other than the closing and funding of the Exit Facility) shall have been satisfied and performed and the Confirmation Order (as defined below) shall be final,
valid, subsisting and continuing and all conditions precedent to the effectiveness of the Plan shall have been fulfilled, including, without limitation, the execution, delivery and performance of all terms and conditions
thereof;

		
		  	 6.      The Agent shall have received a true and correct copy of the final order confirming the
Plan in the Chapter 11 Cases (the “Confirmation Order”), which order shall be in form and substance acceptable to the Agent, entered by the Bankruptcy Court after due

  
 13 

			
		  	 notice to all creditors and other parties-in-interest and as entered on the docket of the Clerk of the Bankruptcy Court, and which shall have become a
“Final Order” as defined in the Plan; provided, however that the Agent may, in its sole and absolute discretion, waive or modify any requirement that the Confirmation Order be a Final Order.

		
		  	 7.      The Confirmation Order shall have been entered by no later than October 29,
2012.

		
		  	 8.      Evidence (i) that the financing statements filed by the Agent (for the benefit of the
Lenders) against the Borrowers to perfect the Agent’s security interests in all assets of the Borrowers as to which security interests can be perfected by filing are “first in time” relative to the financing statements filed by the
Notes Collateral Agent (for the benefit of the holders of the Senior Secured Notes) for the purpose of perfecting the Notes Collateral Agent’s security interests in all assets of the Borrowers as to which security interests can be perfected by
filing, (ii) that the financing statements filed by the Trustee to perfect the security interests of the Trustee (for the benefit of the holders of the Pre-Petition Senior Secured Notes in all assets of the Borrowers as to which security
interests can be perfected by filing are terminated, and (iii) of a valid and perfected first priority (subject to the Intercreditor Agreement) security interest in the Collateral, as described in the Collateral section noted
above;

		
		  	 9.      The Agent and the Lenders shall have received all fees, costs and expenses due and payable
to them on or prior to the Closing Date;

		
		  	 10.    The Agent and the Lenders shall be reasonably satisfied that the conditions precedent to the
Agent’s and the Lenders’ Commitment, as set forth in the second paragraph of Section 2 of the Commitment Letter have been met;

		
		  	 11.    The Agent shall have received such legal opinions, officer solvency certificates and other documents
and instruments as are customary for transactions of this type or as it may reasonably request;

		
		  	 12.    Receipt of all documentation and other information required by bank regulatory authorities under
applicable “know your customer” and anti-money laundering rules and regulations, including without limitation, the PATRIOT Act and OFAC, provided that any such request is made at least five (5) business days prior to the Closing
Date;

		
		  	 13.    The Parent and its subsidiaries shall have no debt that will survive the closing of the Exit Facility
other than (i) the Senior Secured Notes on terms and conditions reasonably satisfactory to CIT, and (ii) other scheduled debt, which may include certain capital leases and other customary obligations, existing on the Closing Date and
reasonably approved by CIT; and

		
		  	 14.    The Agent and the Notes Collateral Agent shall have entered into an intercreditor and subordination
agreement in form and substance satisfactory to the Agent and the Lenders and the Indenture under which the Senior Secured Notes are issued shall be in form and substance satisfactory to the Agent and the Lenders.

  
 14 

			
	Conditions to Extensions of Credit:	  	The making of each extension of credit shall be conditioned upon (i) the accuracy in all material respects of all representations and warranties contained in the Loan Documentation
(including, without limitation, the material adverse change and litigation representations), (ii) there being no default or event of default in existence at the time of, or after giving effect to the making of, such extension of credit, and (iii)
availability under the borrowing base.

 CERTAIN DOCUMENTATION MATTERS

  

			
	Loan Documentation:	  	The Exit Facility will be subject to the terms and conditions set forth in a definitive credit agreement, related security agreement(s), guarantees, pledge agreements, assignment
agreements, control agreements and other instruments and documents, all of which will be reasonably acceptable to the Agent, the Lenders and their legal counsel and consistent with (but subject to the flexibility contemplated by) the Term Sheet
(collectively, the “Loan Documentation”).
		
	Representations and Warranties:	  	The Exit Facility will contain such representations and warranties by the Borrowers and Guarantors as the Agent may, in its reasonable discretion, deem to be usual, customary,
necessary and/or advisable for financings of this kind, including, without limitation with respect to (i) organization, power and qualifications, (ii) ownership, (iii) authorization of the Loan Documentation and borrowing, (iv) compliance of Loan
Documentation and borrowing with laws, (v) compliance with law, governmental approvals, (vi) tax returns and tax payments, (vii) intellectual property matters, (viii) environmental matters, (ix) ERISA, (x) margin stock, (xi) governmental regulation,
(xii) material contracts and licenses, (xiii) employee relations, (xiv) burdensome provisions, (xv) financial statements, (xvi) no material adverse change, (xvii) titles to properties, (xviii) insurance, (xix) liens, perfected security interests,
(xx) litigation, (xxi) absence of defaults (xxii) OFAC, (xxiii) common enterprise, and (xxiv) scope of disclosure.
		
	Reporting:	  	The Borrowers will provide the Agent and the Lenders with periodic financial reporting, including, without limitation: audited annual financial statements; unaudited quarterly and
monthly financial statements (including income statements, balance sheets and statements of cash flows); annual financial projections (on a monthly basis); compliance certificates; notice of material events; collateral reporting; monthly borrowing
base certificates due on or before the 20th day of each
succeeding month (subject to increased frequency if the Borrowers’ Revolving Credit Availability falls below $5,000,000); receivables and payables aging reports due on or before the 20th day of each succeeding month; quarterly capital expenditure reports in such detail as Agent shall reasonably request,
due within 45 days after the end of each fiscal quarter; if applicable, copies of periodic reports as and when filed with the Securities and Exchange Commission; and such other information reasonably requested by the Agent or any
Lender.

  
 15 

			
		
	Covenants:	  	 The Exit Facility will contain such affirmative and negative covenants (other than financial covenants to the extent not expressly
provided herein) as the Agent may, in its reasonable discretion, deem to be usual, customary, necessary and/or advisable, including, without limitation the following:
  

Affirmative Covenants relating to and/or requiring (i) preservation of corporate existence and related matters, (ii) maintenance of property, (iii)
insurance, (iv) accounting methods and financial records, (v) payment and performance of taxes and other governmental charges, (vi) compliance with laws and approvals, (vii) compliance with ERISA, (viii) compliance with agreements, (ix) visits and
inspections, and (x) additional subsidiaries, real property.
  
 Negative
Covenants relating to and/or prohibiting/restricting
  
 (i) indebtedness but
permitting (a) indebtedness if the Leverage Ratio (as defined in the draft of the Senior Secured Notes Indenture dated July 20, 2012 previously provided to Agent) does not exceed 3:1 (this indebtedness can be secured if it is an add-on to the
Senior Secured Notes or if it is acquired indebtedness pursuant to a Permitted Acquisition (as such term will be defined in the Loan Documentation)) and (b) $10,000,000 outstanding at any time of secured debt for purchase money debt and capitalized
leases,
  
 (ii) liens (but permitting liens securing purchase money debt and
capitalized leases),
  
 (iii) loans, advances, investments and acquisitions
(but permitting (a) Permitted Acquisitions and certain other investments, subject in each case to (I) Liquidity as of the date on which the Permitted Acquisition or other investment is proposed to be committed to (such as the execution of a letter
of intent or agreement to purchase, closing on a future date) (the “PA Commitment Date”) of not less than $10,000,000 and Liquidity as of the date on which the Permitted Acquisition or other investment is proposed to be
consummated (the anticipated closing date of such transaction) (the “PA Closing Date”) of at least $7,500,000, in each case after giving effect to any such Permitted Acquisition or investment, (II) a Fixed Charge Coverage
Ratio of at least 1:1, as of the last day of the most recent calendar quarter prior to the PA Commitment Date, for which actual financial results have been reported to Agent, as required under the Loan Documentation, (III) a pro forma Fixed Charge
Coverage Ratio of at least 1:1 measured with respect to the 12-month period which includes the most recent six calendar months preceding the PA Commitment Date for which actual financial results have been reported to Agent, as required under the
Loan Documentation, plus pro forma projected financial results for the next following six calendar months, taking into account the proposed Permitted Acquisition or other investment (which projected financial results shall be updated with the most
current information

  
 16 

			
		  	 available at the time of the PA Commitment Date and be prepared in good faith based upon assumptions that are reasonable at the time of
the PA Commitment Date, including on a pro forma basis all adjustments arising out of events that are or would be directly attributable to such proposed Permitted Acquisition or proposed other investment and that are factually supportable) and (IV)
no Event of Default existing or occurring as a result of such Permitted Acquisition or other investment, and (b) loans to employees of up to $1MM outstanding at any time),

 
 (iv) mergers and liquidation,

 
 (v) asset dispositions (provided that so long as no event of default has occurred
that has not been waived in writing by the Agent, the Borrowers may sell up to $25,000,000 of assets during the term of the Credit Agreement, provided that the Borrowers shall provide at least 5 days’ notice prior to closing any such asset
disposition transaction together with pro forma adjustments to the borrowing base reflecting receivables sold in the transaction and delivery to the Agent on or about the date of consummation of the asset disposition, of an updated borrowing base
certificate reflecting only the result of any such sale on the borrowing base and its components),
  
 (vi) dividends and distributions,
  
 (vii) issuance of capital stock,
  
 (viii) transactions with affiliates,
  
 (ix) certain accounting changes, organizational documents and equity holder agreements,
  

(x) amendments prepayments and optional redemptions of Senior Secured Notes (but permitting the Specified Amendments to the Senior Secured
Notes),
  
 (xi) restrictive agreements,

 
 (xii) nature of business, and

 
 (xiii) impairment of security interests,

 
 provided, however, that with regard to Restricted Payments prohibited
or restricted under clauses (vi) and (x) above, permitting Restricted Payments, subject in each case to (I) Liquidity of at least $10,000,000 after giving effect to any such Restricted Payment, (II) a Fixed Charge Coverage Ratio of at least 1:1, as
of the last day of the calendar quarter immediately preceding the date on which the Restricted Payment is proposed to be paid (such date, the “Proposed Restricted Payment Date”), provided that, for purposes of calculating the
Fixed Charge Coverage Ratio under this clause (II), the same will include as additional “Fixed Charges”, the proposed Restricted Payment and all other

  
 17 

			
		  	Restricted Payments actually made during the TTM Period ending on the last day of the calendar month which includes the Proposed Restricted Payment Date, (III) a pro forma Fixed
Charge Coverage Ratio of at least 1:1, as of the last day of the calendar quarter following the calendar quarter which includes the Proposed Restricted Payment Date, provided that, for purposes of calculating the Fixed Charge Coverage Ratio under
this clause (III), the same will be based on a combination of actual financial results (to the fullest extent then available) and projected financial results (which projected financial results shall updated with the most current financial
information available at the time of the Proposed Restricted Payment Date and be prepared in good faith based upon assumptions that are reasonable at the time of the Proposed Restricted Payment Date) and the same will include as additional
“Fixed Charges”, the proposed Restricted Payment and all other Restricted Payments actually made during the TTM Period ending on the last day of the calendar month which includes the Proposed Restricted Payment Date, and (IV) no Event of
Default existing or occurring as a result of such Restricted Payment.
		
	Financial Covenants:	  	The Exit Facility will include a springing Fixed Charge Coverage Ratio (“FCCR”) requirement of 1:1, which will be tested following the failure of the
Borrowers to maintain Revolving Credit Availability of at least $5,000,000 for a period of three consecutive days (“Testing Trigger”). Upon the occurrence of the Testing Trigger, FCCR will be tested as of the last day of the
most recent prior month end for which monthly financial reports have been submitted by the Borrowers to the Agent, as required by the Loan Documentation, and FCCR testing will thereafter continue until the Borrowers have maintained Revolving Credit
Availability above $5,000,000 for a period of at least 30 consecutive days.
		
	Events of Default:	  	Events of defaults will include those which are customarily found in financing transactions of the type contemplated hereby, including, but not limited to: nonpayment of principal
or reimbursement obligations when due; nonpayment of interest, fees or other amounts; inaccuracy of representations and warranties; violation of covenants (subject, in the case of certain affirmative covenants, to a grace period to be agreed upon);
with respect to Parent and its Subsidiaries (other than Insignificant Subsidiaries) (a) cross-default to material indebtedness; (b) bankruptcy events; and (c) judgments; certain ERISA events; actual or asserted invalidity of any guarantee or
security document or subordination provisions, including with respect to the intended priority of the Agent’s liens if applicable; change of control (but not changes in management); changes in instructions regarding pledged bank and securities
accounts; occurrence of certain material environmental claims, loss of or failure of compliance with a license used or relied upon in the operation of the business, which could materially adversely affect the business, and business interruption for
a period that would be expected to materially adversely affect the business.

  
 18 

			
	Cash Management:	  	The Borrowers will implement cash management procedures reasonably satisfactory to the Agent, including lock box procedures and blocked account agreements that will provide for
springing cash dominion following the occurrence of an event of default or upon Borrowers’ Revolving Credit Availability falling below $5,000,000, subject to reversal of cash dominion (a) in the case of Borrowers’ Revolving Credit
Availability, at such time as the same exceeds $5,000,000 for a period of at least thirty consecutive days, and (b) in the case of an event of default, in the discretion of the Agent, at such time as the event of default no longer
exists.
		
	Costs and Expenses:	  	The Borrowers will be responsible for the payment (whether or not the transaction contemplated hereby closes or is consummated) of all of the Agent’s reasonable out of pocket
costs, fees and expenses of documenting and closing the transaction contemplated hereby (including, without limitation, reasonable fees and reasonable out-of- pocket costs and expenses of outside legal counsel, travel, lodging, appraisal, consulting
and auditing fees, and similar expenses) or otherwise paid or incurred by the Agent in connection with the preparation, negotiation, execution and closing of the Loan Documentation and the transaction contemplated hereby, the administration of the
Exit Facility, the creation or perfection of liens and security interests in connection therewith, and any amendment, modification or waiver in respect of the Loan Documentation. The Borrowers will also be responsible for all fees and expenses of
the Agent and the Lenders incurred or in connection with enforcing rights, remedies and actions taken under the Exit Facility.
		
	Indemnification:	  	The Borrowers will indemnify and hold harmless the Agent and the Lenders, and their respective affiliates and controlling persons and, in each case, such parties’ respective
officers, directors, employees, agents, attorneys, members, representatives and the successors and assigns of each of the foregoing (each being an “Indemnified Party”) from and against any and all claims, damages, liabilities
and expenses (including, without limitation, fees and expenses of counsel) that may be incurred by or asserted against such Indemnified Party in connection with the investigation of, preparation for, or defense of any pending or threatened claim or
any action or proceeding (whether or not such Indemnified Party is a party thereto) or otherwise arising out of or relating to any of the transactions contemplated hereby, any commitment or similar letter issued in connection therewith, any of the
Loan Documentation, any of the Chapter 11 Cases, the Plan, the Plan Transaction, or the transactions contemplated thereby, or any action or omission of any Indemnified Party or other matter or thing under or in connection with any of the foregoing,
except (with respect to any Indemnified Party) (a) for any such claims, damages, liabilities or expenses resulting solely and directly from such Indemnified Party’s own gross negligence or willful misconduct as determined by a court of
competent jurisdiction in a final nonappealable order or judgment, and (b) claims, damages, liabilities or expenses arising out of a breach in bad faith by any Indemnified Party under this Commitment Letter or the Exit Facility as determined by a
court of competent jurisdiction in a final nonappealable order or judgment to have

  
 19 

			
		  	solely and directly resulted from the willful misconduct or gross negligence of such Indemnified Party, and (c) any claim, litigation, investigation or proceeding between or among
Indemnified Parties.
		
	Participation and Assignment:	  	Provisions regarding participations and assignments will be consistent with the Agent’s usual and customary practice and consistent with historical norms for transactions such
as the one contemplated here. Among other things, the Lenders shall be permitted to assign all or a portion of their loans and commitments with the consent, not to be unreasonably withheld, conditioned or delayed, of (i) the Borrowers, unless (x)
the assignee is an Eligible Assignee or (y) an event of default has occurred, (ii) the Agent and (iii) the Issuing Bank. Non-pro rata assignments shall be permitted. In the case of partial assignments (other than to an Eligible Assignee), the
minimum assignment amount shall be $1,000,000 (unless otherwise agreed by the Borrowers and the Agent). The Lenders shall also be permitted to sell participations in their loans.
		
	Required Lenders:	  	The Lenders holding at least 51% of the loan exposure under the Exit Facility in the aggregate, except that if there are less than three Lenders, then the unanimous consent of all
of the Lenders (subject to certain customary matters requiring unanimous consent of all of the Lenders).
		
	Amendments and Waivers:	  	Subject to approval of Required Lenders party to the relevant Loan Documentation, except that all affected Lenders must consent to increases in commitment amounts, reductions in
principal, interest and fees, extensions of maturities and release of substantially all of the guarantors and collateral.
		
	Yield Protection:	  	The Loan Documentation shall contain customary provisions (i) protecting the Lenders against increased costs or loss of yield resulting from changes in reserve, tax, capital
adequacy and other requirements of law and from the imposition of or changes in withholding and other taxes and (ii) indemnifying the Lenders for “breakage costs” in connection with, among other things, any prepayment or conversion of
LIBOR loans on a day other than the last day of the interest period applicable thereto.
		
	Governing Law and Jurisdiction:	  	State of New York and the Bankruptcy Code, as applicable.
		
	Waiver of Jury Trial:	  	Such waivers as are customary for financing transactions of the type contemplated hereby.
		
	Agent’s Counsel:	  	Stradley Ronon Stevens & Young, LLP
		
	Borrowers’ Counsel:	  	Willkie Farr & Gallagher LLP.

  
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	Certain Definitions:	  	For purposes of this Commitment, the following terms shall have the following meanings (provided however that the equivalent provisions to be set forth in any Loan Documentation
need not be verbatim hereto, but rather may be revised as necessary for context, reference or as a result of the negotiation of other elements of the Exit Facility):
		
		  	 “Asset Disposition” means the disposition of any or all of the assets (including the Capital Stock of a
subsidiary or any ownership interest in a joint venture) of any Credit Party or any subsidiary thereof to any Person (other than another Credit Party) whether by sale, lease, transfer or otherwise, including, without limitation, pursuant to any
merger, consolidation or sale-leaseback transaction. The term “Asset Disposition” shall not include any Equity Issuance or Debt Issuance.
  

“Attributable Indebtedness” means, on any date, in respect of any Capital Lease of any Person, the capitalized amount thereof that
would appear on a balance sheet of such Person prepared as of such date in accordance with GAAP.
  
 “Base Rate” means, for any day, the greatest of: (i) the rate of interest per annum quoted by JPMorgan Chase Bank as its “prime rate” in effect from time to time (or if
such rate is at any time not available, the prime rate so quoted by any banking institution selected by CIT), which rate is not intended to be the lowest rate charged by any such banking institution to its borrowers, (ii) the Federal Funds Effective
Rate per annum plus 0.50% and (iii) the Three-Month LIBO Rate on such day plus 1%. Interest on Prime Rate loans will be computed and payable monthly in arrears on the basis of a 365 day year and based on the actual number of days elapsed.

 
 “Business Unit” means the assets constituting the business or
a division or operating unit thereof of any Person.
  
 “Capital
Expenditures” means, without duplication, any expenditure or commitment to expend money for any purchase or other acquisition of any asset which would be classified as a fixed or capital asset on a Consolidated balance sheet of the
Parent and its subsidiaries prepared in accordance with GAAP.
  

“Capital Lease” means any lease of any property by any Credit Party, as lessee, that should, in accordance with GAAP, be
classified and accounted for as a capital lease on a Consolidated balance sheet of Parent and its subsidiaries.
  
 “Capital Lease Obligations” of any Person means the obligations of such Person to pay rent or other amounts under any Capital Lease.

 
 “Capital Stock” means (a) in the case of a corporation,
capital stock, (b) in the case of an association or business entity, any and all shares, interests, participations, rights or other equivalents (however designated) of capital stock, (c) in the case of a partnership, partnership interests (whether
general or limited), (d) in the case of a limited liability company, membership interests and (e) any other interest or participation that confers on a Person the right to receive a share of the profits and losses of, or distributions of assets of,
the issuing Person.

  
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 “Competitor” means any person (a) which
either itself or whose controlled affiliates shall have control over, or control over the voting rights of, issued and outstanding voting stock representing a majority of the voting power of any Restricted Telecom Operator or (b) which is a
Restricted Telecom Operator or in which a Restricted Telecom Operator, or any of its controlled affiliates, shall have a direct or indirect voting interest greater than 50% or whose board of directors is otherwise controlled by a Restricted Telecom
Operator; provided, however, that in no event shall any commercial bank, savings and loan association or savings bank or any other entity which is an “accredited investor” (as defined in Regulation D under the Securities Act of 1933, as
amended) which extends credit or buys loans as one of its businesses, including insurance companies, mutual funds, lease financing companies and commercial finance companies, in each case, which has (i) at least $5,000,000,000 in assets and (ii) a
rating of “A” or higher from S&P and a rating of Baal or higher from Moody’s, be a Competitor. “Credit Parties” means, collectively, the Borrowers and the Guarantors.

 
 “Consolidated” means, when used with reference to financial
statements or financial statement items of any Person, such statements or items on a consolidated basis in accordance with applicable principles of consolidation under GAAP.

 
 “Debt Issuance” means the issuance of any Indebtedness for
borrowed money by any Credit Party, excluding any Indebtedness of any Credit Party permitted to be incurred pursuant to the Exit Facility. For the avoidance of doubt, “Debt Issuance” does not include the issuance of Disqualified Capital
Stock or debt securities by a Credit Party pursuant to the Exit Facility.
  

“Disqualified Capital Stock” means that portion of any Capital Stock which, by its terms (or by the terms of any security into
which it is convertible or for which it is exchangeable at the option of the holder thereof), or upon the happening of any event, matures or is mandatorily redeemable, pursuant to a sinking fund obligation or otherwise, or is redeemable at the sole
option of the holder thereof (other than as a result of a change of control) relating to the Borrower) on or prior to the first anniversary of the date specified in clause (a) of the definition of the term “Maturity Date” for cash or is
convertible into or exchangeable for debt securities of Parent or its subsidiaries at any time prior to such anniversary.
  
 “EBITDA” means, for any period, Net Income for such period plus (a) without duplication and to the extent deducted in the determination of Net Income for such period,
(i) Interest Expense, (ii) income tax expense net of tax refunds, (iii) depreciation and amortization expense, (iv) any non-cash charges, including, any losses attributable to the write-down of assets or impairment of assets or intangibles (i.e.,
goodwill) and amortization of financing costs, (v) any non-recurring losses attributable

  
 22 

			
		  	 to Asset Dispositions, including without limitation dispositions of Business Units or subsidiaries, outside the ordinary course of
business,
 (vi) losses attributable to extra-ordinary items, (vii) any losses arising from the sale or disposition of any capital assets, (viii)
non-cash income reduction adjustments derived from or related to changes in workman’s compensation reserves, general liability reserves, deferred compensation, retirement expenses, straight line rent accrual, swap losses and changes in
FAS106/158 related to income, (ix) any nonrecurring reasonable and documented cash or non-cash expenses related to the Chapter 11 Cases (including without limitation, management transaction bonus and employee retention expenses and legal, consulting
and advisory fees), and(x) employee severance expenses not to exceed $3,000,000 for such period or $5,000,000 in the aggregate for all periods during the term of this Agreement, but in all cases, only to the extent arising in connection with
restructuring transactions and not in the ordinary course of business, minus (b) without duplication and to the extent included in determining Net Income for such period, the sum of (i) any gains attributable to extraordinary items,
(ii) any gains attributable to the sale or disposition of any capital assets, (iii) tax benefits, (iv) non-cash income increase adjustments derived from or related to changes in workman’s compensation reserves, general liability reserves,
deferred compensation, retirement expenses, straight line rent accrual, swap gains and changes in FAS 106/158 related to income, and write-up of assets or intangibles (i.e. negative goodwill), (v) any non-recurring gains attributable to Asset
Dispositions, including without limitation dispositions of Business Units or subsidiaries, outside the ordinary course of business, and (vi) non-cash interest income, in each case on a Consolidated basis for Parent and its subsidiaries for such
period. For this purpose, a “non-cash charge” and a “non-cash income reduction adjustment” are those which involve no cash expenditure in the relevant period and a “non-cash gain” and a “non-cash income increase
adjustment” are those which involve no cash receipt in the relevant period.
  
 “Eligible Assignee” means (a) a Lender, (b) an affiliate of a Lender, (c) an approved fund, and (d) any other Person (other than a natural person) approved by the Agent, each
Issuing Bank and, unless a Default or Event of Default has occurred and is continuing, the Administrative Borrower (each such approval not to be unreasonably withheld, conditioned or delayed); provided, however, that notwithstanding the foregoing,
“Eligible Assignee” shall in any event not include (A) a Credit Party or any affiliate or Subsidiary of a Credit Party or (B) any Competitor.
  

“Equity Issuance” means any issuance by a Credit Party to any Person which is not a Credit Party of (a) its Capital Stock, (b) its
Capital Stock pursuant to the exercise of options or warrants or (c) its Capital Stock pursuant to the conversion of any debt securities to equity.
  

“Equity Redemptions” means the purchase, redemption, retirement or other acquisition, directly or indirectly by any Borrower or
Subsidiary of its Capital Stock.

  
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		  	 “Excluded Collateral” means, collectively:

 
 (a) Voting Stock of any Subsidiary that is not a domestic
Subsidiary to the extent that such Voting Stock would exceed 65% of all of the Voting Stock of such Subsidiary;
  

(b) motor vehicles and other goods covered by a certificate of title;

 
 (c) leasehold interests in real property with respect to which
any Credit Party is a tenant or subtenant;
  
 (d) rights
under any contracts that contain a valid and enforceable prohibition on assignment of such rights (other than to the extent that any such prohibition would be rendered ineffective pursuant to Sections 9- 406, 9-407, 9-408 or 9-409 of the Uniform
Commercial Code of any relevant jurisdiction or any other applicable law or principles of equity), but only for so long as such prohibition exists and is effective and valid;

 
 (e) property and assets owned by any Credit Party that are the
subject of any permitted lien relating to indebtedness incurred in connection with capital leases and purchase money indebtedness permitted under the Exit Facility for so long as such permitted liens are in effect and the indebtedness secured
thereby otherwise prohibits any other liens thereon;
  

(f) any deposit account as to which all or a substantial portion of the funds on deposit are used for funding (i) payroll accounts,
(ii) 401(k) and other retirement plans and employee benefits, including rabbi trusts for deferred compensation, (iii) health care benefits, and (iv) escrow arrangements (e.g., environmental indemnity accounts);

 
 (g) permitted letter of credit cash collateral
accounts
  
 (h) property and assets owned by any Credit
Party in which a lien may not be granted without governmental approval or consent (but only for so long as such Credit Party has not obtained such approval or consents);
  

(i) property and assets owned by any Credit Party to the extent the cost of obtaining a lien thereon would be excessive in relation to
the benefit thereof in the Agent’s reasonable judgment after consultation with such Credit Party;
  
 (j) assets sold in compliance with the Exit Facility Loan Documentation to a Person that is not a Credit Party;
  

(k) assets owned by a Guarantor after the sale of such Guarantor as permitted by the Exit Facility Loan Documentation; and

 
 (l) any letter of credit rights for a specified purpose to the
extent a Credit Party is required by applicable law to apply the proceeds of such letter of credit rights for such specified purpose.
  

“Fixed Charge Coverage Ratio” means, the ratio, determined as of the end of each calendar month of Parent for the most-recently
ended twelve

  
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		  	 calendar months (“TTM Period”), of (a) EBITDA for such TTM Period, minus cash taxes paid during such TTM Period,
minus Capital Expenditures during such TTM Period (excluding Capital Expenditures to the extent financed with Indebtedness for borrowed money (other than Indebtedness incurred under the Exit Facility)) to (b) Fixed Charges for such TTM Period, all
calculated for Parent and its subsidiaries on a Consolidated basis; provided, for calculations of Fixed Charge Coverage Ratio with respect to any TTM Period which includes a period of time prior to the Effective Date (as defined in the Plan), the
component of the Fixed Charge Coverage Ratio and Fixed Charges comprising Interest Expense, shall be determined on an annualized basis based upon the Interest Expense incurred from the Closing Date through the end of such TTM Period being tested
(the “Interim Period”), by dividing such Interest Expense incurred during the Interim Period by the number of days in such Interim Period and multiplying the result thereof by 365.

 
 “Fixed Charges” means, with reference to any period, without
duplication, cash Interest Expense for such period, plus cash payments during such period for previously accrued employee benefits, plus management fees paid to affiliates of any Credit Party during such period, plus scheduled principal payments on
Indebtedness required to be made during such period (excluding the principal payment obligations under the Pre-Petition Senior Secured Notes and the DIP Facility which arose on their respective maturity dates and certain payments relating to
settlements of disputed trade accounts with certain large vendors, as contemplated by and included in projections provided to Agent prior to the date of this Commitment Letter), plus scheduled dividends or distributions paid in cash during such
period, plus Capital Lease Obligation payments during such period, all calculated for Parent and its subsidiaries on a Consolidated basis.
  

“GAAP” means generally accepted accounting principles set forth in opinions and pronouncements of the Accounting Principles Board
of the American Institute of Certified Public Accountants and statements and pronouncements of the Financial Accounting Standards Board or in such other statements by such other entity as may be approved by a significant segment of the accounting
profession, in each case as the same are applicable to the circumstances as of the date of determination.
  
 “Guaranty Obligation” means, with respect to Parent and its subsidiaries, without duplication, any obligation, contingent or otherwise, of any such Person pursuant to which such
Person has directly or indirectly guaranteed any Indebtedness of any other Person and, without limiting the generality of the foregoing, any obligation, direct or indirect, contingent or otherwise, of any such Person (a) to purchase or pay (or
advance or supply funds for the purchase or payment of) such Indebtedness (whether arising by virtue of partnership arrangements, by agreement to keep well, to purchase assets, goods, securities or services, to take-or-pay, or to maintain financial
statement condition or otherwise) or (b) entered into for the purpose of assuring in any other manner the obligee of such Indebtedness of the payment thereof or to protect such

  
 25 

			
		  	 obligee against loss in respect thereof (in whole or in part); provided, that the term Guaranty Obligation shall not include (i)
endorsements for collection or deposit in the ordinary course of business or (ii) take-or-pay obligations not entered into for the purpose of assuring in any other manner the obligee of such obligation of the payment thereof or to protect such
obligee against loss in respect thereof (in whole or in part).
  

“Hedging Agreement” means any agreement with respect to any Interest Rate Contract, forward rate agreement, commodity swap,
forward foreign exchange agreement, currency swap agreement, cross-currency rate swap agreement, currency option agreement or other agreement or arrangement designed to alter the risks of any Person arising from fluctuations in interest rates,
currency values or commodity prices, all as amended, restated, supplemented or otherwise modified from time to time.
  
 “Indebtedness” means, with respect to Parent and its subsidiaries at any date and without duplication, the sum of the following calculated in accordance with GAAP:

 
 (a) all liabilities, obligations and indebtedness for borrowed
money including obligations evidenced by bonds, debentures, notes or other similar instruments of any such Person;
  

(b) all obligations to pay the deferred purchase price of property or services of any such Person (including all obligations under
non-competition, earn-out or similar agreements), except (i) trade payables arising in the ordinary course of business not more than ninety (90) days past due and (ii) trade payables arising in the ordinary course of business that are more than 90
days past due, but which are subject to a bona fide dispute;
  
 (c) the Attributable Indebtedness of such Person with respect to such Person’s obligations in respect of Capital Leases (regardless of whether accounted for as indebtedness under GAAP);

 
 (d) all Indebtedness of any other Person secured by a Lien on any
asset owned or being purchased by such Person (including indebtedness arising under conditional sales or other title retention agreements), whether or not such indebtedness shall have been assumed by such Person or is limited in recourse;

 
 (e) all Guaranty Obligations of any such Person;

 
 (f) all obligations, contingent or otherwise, of any such Person
relative to the face amount of letters of credit, whether or not drawn, including any Reimbursement Obligation, and banker’s acceptances issued for the account of any such Person;

 
 (g) all Disqualified Capital Stock issued by such Person with the
amount of Indebtedness represented by such Disqualified Capital Stock being equal to the greater of its voluntary or involuntary liquidation preference and its maximum fixed repurchase price, but excluding accrued dividends, if
any;

  
 26 

			
		  	 (h) all obligations of any such Person to purchase securities or other property arising out of or in connection with
the sale of the same or substantially similar securities or property or any other Off-Balance Sheet Liability; and
  

(i) all Net Hedging Obligations.
  

For all purposes hereof, the Indebtedness of any Person (i) shall include the Indebtedness of any other Person (including any partnership in which such
Person is a general partner) to the extent such Person is liable therefor as a result of such Person’s ownership interest in or other relationship with such Person, except to the extent the terms of such Indebtedness provide that such Person is
not liable therefor and (ii) shall not include multi-period ordinary course capital purchase arrangements. For purposes hereof, the “maximum fixed repurchase price” of any Disqualified Capital Stock which does not have a fixed repurchase
price shall be calculated in accordance with the terms of such Disqualified Capital Stock as if such Disqualified Capital Stock were purchased on any date on which Indebtedness shall be required to be determined pursuant to this Agreement, and if
such price is based upon, or measured by, the fair market value of such Disqualified Capital Stock, such fair market value shall be determined reasonably and in good faith by the board of directors of the issuer of such Disqualified Capital
Stock.
  
 “Insignificant Subsidiaries” means any
direct or indirect Subsidiaries of Parent that individually or in the aggregate, have assets, liabilities and revenues below certain threshold amounts to be determined by Agent in its sole discretion and memorialized in the Loan
Documentation.
  
 “Interest Expense” means, with
reference to any period, the interest expense (net of interest income) of Parent and its subsidiaries calculated on a Consolidated basis for such period.
  

“Interest Rate Contract” means any interest rate swap agreement, interest rate cap agreement, interest rate floor agreement,
interest rate collar agreement, interest rate option or any other agreement regarding the hedging of interest rate risk exposure executed in connection with hedging the interest rate exposure of any Person and any confirming letter executed pursuant
to such agreement, all as amended, restated, supplemented or otherwise modified from time to time.
  
 “Issuing Bank” means (i) Agent (or an affiliate thereof), (ii) a Lender (or an affiliate thereof) selected by or acceptable to the Agent or (iii) a bank or other legally authorized
Person selected by or acceptable to the Agent in its sole discretion and guaranteed by the Agent (or an affiliate thereof).
  
 “Letters of Credit” means the letters of credit issued pursuant to the Exit Facility.
  

“LIBOR” will mean, for any interest period with respect to any LIBOR loan, the rate per annum equal to the rate determined by CIT
to be the offered rate that appears on the Bloomberg BBAM Screen (or any successor thereto) that displays an average British Bankers Association

  
 27 

			
		  	 Interest Settlement Rate for deposits in Dollars (for delivery on the first day of such interest period) with a term equivalent to such
interest period, determined as of approximately 11:00 a.m. (London time) two (2) business days prior to the first day of such interest period. The Borrowers may elect to use 1, 2, 3 or 6 month LIBOR provided (i) the Borrowers give CIT at least three
business days prior notice of such election and (ii) no default is then outstanding under the Loan Documentation. Interest on LIBOR-based loans will be computed and payable at the end of the applicable LIBOR interest period (or, in the case of any
interest period longer than three months, at the end of each three month period) in arrears on the basis of a 360 day year and based on the actual number of days elapsed.

 
 “Lien” means, with respect to any asset, any mortgage,
leasehold mortgage, lien, pledge, charge, security interest, hypothecation or encumbrance of any kind in respect of such asset. For the purposes of the Exit Facility, a Person shall be deemed to own subject to a Lien any asset which it has acquired
or holds subject to the interest of a vendor or lessor under any conditional sale agreement, Capital Lease or other title retention agreement relating to such asset.
  

“Liquidity” means, as of any date of determination, the sum of (i) Revolving Credit Availability, plus (ii) Qualified
Cash.
  
 “Net Income” means, with reference to any
period, the net income (or loss) of Parent and its subsidiaries calculated on a Consolidated basis for such period.
  
 “Net Hedging Obligations” means, as of any date, the Termination Value of any such Hedging Agreement on such date.

 
 “Off-Balance Sheet Liability” of a Person means (a) any
repurchase obligation or liability of such Person with respect to accounts or notes receivable sold by such Person, (b) any indebtedness, liability or obligation under any sale and leaseback transaction which is not a Capital Lease Obligation, (c)
any indebtedness, liability or obligation under any so-called “synthetic lease” transaction entered into by such Person, or (d) any indebtedness, liability or obligation arising with respect to any other transaction which is the functional
equivalent of or takes the place of borrowing but which does not constitute a liability on the balance sheets of such Person, but excluding from this clause (d) operating leases.

 
 “Permitted Acquisitions” means any investment by any Credit
Party in the form of acquisitions of all or substantially all of the business or a line of business (whether by the acquisition of Capital Stock, assets or any combination thereof) of any other Person, if each such acquisition meets certain specific
terms, conditions, limitations and requirements that will be more fully set forth in the Loan Documentation.
  
 “Person” means any natural person, corporation, limited liability company, trust, joint venture, association, company, partnership, governmental authority or other
entity.

  
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		  	 “Qualified Cash” means, as of any date of determination, the amount of unrestricted cash and cash equivalents of
the Borrowers that is in deposit accounts or in securities accounts, or any combination thereof, all of which deposit accounts or securities accounts are the subject of control agreements providing to the Agent, a perfected first priority lien and
security interest and are maintained by banks or securities intermediaries located within the United States; provided, however that Qualified Cash shall not include L/C cash collateral.

 
 “Reimbursement Obligation” means the joint and several
obligation of the Borrowers to reimburse the applicable Issuing for amounts drawn under Letters of Credit issued by such Issuing Bank.
  

“Restricted Payments” means and includes the payment of any dividends (other than dividends paid in the form of Capital Stock)
upon Capital Stock, distributions of cash or property to the holders of Capital Stock, Equity Redemptions, voluntary prepayments of principal on the Senior Secured Notes and other similar payments.

 
 “Restricted Telecom Operator” means any person that is a
provider of telecommunication, information and data services and the majority of whose revenues are derive from the provision of such services.
  

“Revolving Credit Availability” means” (i) the difference between (A) the lesser of (x) the aggregate commitment of all
Lenders to make revolving credit loans (as the same may be reduced pursuant to the terms of the Exit Facility Loan Documentation) and (y) the borrowing base amount and (B) the sum of all outstanding revolving credit loans, swingline loans, and the
L/C obligations.
  
 “Revolving Credit Commitment”
means (a) as to any Lender, the obligation of such Lender to make Revolving Credit Loans to the account of the Borrowers hereunder in an aggregate principal amount at any time outstanding not to exceed the amount set forth opposite the name of such
Lender on the signature pages hereto (and thereafter opposite such Lender’s name on the Register), as such amount may be reduced or modified at any time or from time to time pursuant to the terms hereof and (b) as to all Lenders, the aggregate
commitment of all Lenders to make Revolving Credit Loans, as such amount may be reduced at any time or from time to time pursuant to the terms hereof. The Revolving Credit Commitment of all Lenders on the Closing Date shall be the Maximum Credit
Amount.
  
 “Revolving Credit Loans” means any
revolving loan made to the Borrowers pursuant to the Exit Facility, and all such revolving loans collectively as the context requires.
  

“Senior Secured Notes Indenture” means the indenture, dated as of October 2012, executed by and among the Credit Parties party
thereto and the New Trustee.

  
 29 

			
		  	 “Specified Amendments” means, with respect to the terms of the Senior Secured Notes, such amendments thereto as
may be agreed to by Agent in its sole discretion.
  
 “Termination
Value” means, in respect of any one or more Hedging Agreements, after taking into account the effect of any legally enforceable netting agreement relating to such Hedging Agreements, (a) for any date on or after the date such Hedging
Agreements have been closed out and termination value(s) determined in accordance therewith, such termination value(s), and (b) for any date prior to the date referenced in clause (a), the amount(s) determined as the mark-to-market value(s) for such
Hedging Agreements, as determined based upon one or more mid-market or other readily available quotations provided by any recognized dealer in such Hedging Agreements (which may include a Lender or any affiliate of a Lender).

 
 “Three-Month LIBO Rate” will mean, for any day, the greater
of (i) the rate per annum equal to the rate determined by CIT to be the offered rate that appears on the Bloomberg BBAM Screen (or any successor thereto) that displays an average British Bankers Association Interest Settlement Rate for deposits in
Dollars (for delivery on such day) with a term equivalent to three months, determined as of approximately 11:00 a.m. (London time) on such day (or if such day is not a Business Day, the immediately preceding Business Day). In the event that such
rate is not available at such time for any reason, then the “3-Month LIBO Rate” for such day shall be determined by CIT by reference to such other comparable publicly available service for displaying the offered rate for dollar deposits in
the London interbank market as may be selected by CIT and, in the absence of availability, such other method as may be selected by CIT in its sole discretion.

  
 30

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