Document:

SUBCONTRACT
MODIFICATION #1

 

This
agreement, entered into this 8 day of September, 2017,

 

	BY
    AND BETWEEN:	Precision
    Opinion, Inc.
	 	101
    Convention Center Drive, Plaza 125,
	 	Las
    Vegas, NV 89109 
	 	 
	 	hereafter
    “Subcontractor”,
	 	 
	AND:	IMPAQ
    INTERNATIONAL, LLC
	 	10420
    LITTLE PATUXENT PARKWAY, SUITE 300
	 	COLUMBIA,
    MD 21044
	 	 
	 	hereafter
    “Contractor”;
	 	 
	RELATING
    TO:	IMPAQ
    Internal Contract No. 2536 (Option Year 1), 2537 (Option Year 2),
	 	2538
    (Option Year 3)
	 	Prime
    Contract No. HHSM-500-2011-00013I
	 	Task
    Order No. HHSM-500-T0008
	 	“National
    Implementation of the Medicare Fee-For-Service CAHPS Survey Data Collection and Data File Preparation”
	 	 
	CHANGES:	The
    changes listed below shall replace the corresponding sections of the original Subcontract Agreement executed on January 13,
    2016 in their entirety, unless otherwise noted. 

 

Change
1: Replace section 3 with the following:

 

3. SUBCONTRACT
PRICE: Subcontractor shall be paid on a firm-fixed-price
basis. Contractor agrees to pay Subcontractor for the satisfactory performance of the Subcontract Scope of Work with
Subcontractor charges not to exceed $425,000.00 for Prime Contract Option Year 2 (September 30, 2016 through September 29,
2017) and $550,400 for Prime Contract Option Year 3 (September 30, 2017 - September 29, 2018), as determined to be allowable
provided under FAR Part 31, et seq. (the “Subcontract Price”), pursuant to the terms and pricing
information provided by Subcontractor (“Subcontractor Pricing Information”), attached hereto as Revised
Exhibit D and incorporated in its entirety as if fully and correctly set forth herein. In the event of a multi-year
period of performance, or where funds are authorized by year, funds are not transferable between years and shall not
roll-over from year to year unless explicitly authorized by Contractor in writing.

 

3.1.
As of the Effective Date of this Subcontract,
the Client has authorized funding for the scope of work required under this Subcontract in the amount of $975,400.00 for Prime
Contract Option Years 2 and 3 of the project (the “Current Funded Subcontract Price”). Upon the Client’s authorization
of additional funding, the Current Funded Subcontract Price may be increased accordingly. At no time shall Subcontractor be entitled
to payment from Contractor that would cause the aggregate of all payments under this Subcontract to exceed the current Funded
Subcontract Price.

 

    	Subcontract Modification #1
IMPAQ International, LLC
	Page 1	IMPAQ Internal Contract No. 2538
 Option Year 3 (2538)

    	 

    

 

 

Change
2: Replace section 4 with the following:

 

4.
PERIOD OF PERFORMANCE: The
period of performance of the Subcontract shall be from the Effective Date of the Agreement through September 29, 2017 for Prime
Contract Option Year 2 and September 30, 2017 through September 29, 2018 for Prime Contract Option Year 3, unless terminated as
provided by Article 8 of this Subcontract. Subcontractor acknowledges that to the extent the Prime Contract and/or Task Order
allows the Client to extend the period of performance of the Task Order for an additional period of time and the Client extends
the Task Order period of performance, Contractor has the right, at its sole option, to extend the Period of Performance of this
Subcontract accordingly, and any such extension shall be effective upon receipt by Subcontractor of written notice from Contractor.
In addition, Contractor and Subcontractor may agree to extend the term of the Subcontract through the execution of a written agreement,
which written agreement shall specify a new completion date for the Subcontract.

 

Change
3: Replace section 6.5 with the following:

 

6.5.
On each of its payment requests, Subcontractor shall include, if applicable, the Task Order number and/or Subtask Order number,
the billing code (2537 for Option Year 2 and 2538 for Option Year 3 of this project), the deliverable number, description, submission
date and price. The invoice should indicate the current amount billed for each staff member, and the cumulative amount billed
to date for each staff member. Subcontractor’s payment requests shall be based on the Subcontractor Pricing Information
in Revised Exhibit D, and shall refer to such Subcontractor Pricing Information as required by Contractor in order to allow
Contractor to identify the costs requested by Subcontractor.

 

Change
4: Replace Exhibit C, Subcontract Scope of Work with the Attached, Revised Exhibit C.

 

Change
5: Replace Exhibit D, Subcontractor Pricing Information with the Attached, Revised Exhibit D.

 

	TERMS:	Other terms and conditions of the
    Contract remain the same.
	 	 
	COST OF MODIFICATION:	Increase in the amount of Subcontract
    funding by $550,400.00 for Prime Contract Option Year 3.

 

(Signatures
Appear on the Next Page)

 

    	Subcontract Modification #1
IMPAQ International, LLC
	Page 2	IMPAQ Internal Contract No. 2538
 Option Year 3 (2538)

    	 

    

 

 

IN
WITNESS WHEREOF, the CONTRACTOR and SUBCONTRACTOR, by their representatives duly authorized have executed this agreement as
of the day and year last written below.

 

	 	 	PRECISION
    OPINION INC.
	 	 	 
	CONTRACTOR:	 	SUBCONTRACTOR:
	 	 	 
	 	 	/s/
    Guthrie Rebel
	Avi
    Benus, President	 	Guthrie
    Rebel, EVP
	 	 	 
	 	 	9/8/17
	(Date)	 	(Date)

 

    	Subcontract Modification #1
IMPAQ International, LLC
	Page 3	IMPAQ Internal Contract No. 2538
 Option Year 3 (2538)

    	 

    

 

REVISED
EXHIBIT C

SUBCONTRACT
SCOPE OF WORK

 

    	 	 	 

    	 

    

 

National
Implementation of Medicare CAHPS Fee for Service Survey Subcontract Scope of Work for Precision Opinion

 

This
document details the scope of work for Option Year 3 of the National Implementation of Medicare CAHPS Fee-for Service survey for
Precision Opinion, under subcontract to IMPAQ International (Task Order No. HHSM-500-T0008). It includes components 1 and 2. The
period of performance is September 30, 2017 to September 29, 2018.

 

COMPONENT
1: PROJECT SETUP AND MANAGEMENT

 

The
project setup and management component includes fixed tasks required to prepare for field operations, receive and process sample
information, provide for data security and the protection of respondent confidentiality, prepare datasets of survey results and
sample dispositions and transmit these to IMPAQ, participate in internal team status meetings, and respond to occasional ad hoc
requests. These setup and management tasks are independent of the size of the sample and the amount of the field data collection
requirements and would fixed in scope.

 

Task
1.1 Maintain Confidentiality Procedures.

 

Confidentiality
shall be maintained in a secure manner including storing data electronically in a FISMA enclave with dual-factor authentication
and limiting the number of staff with access to the data. For data obtained in hard copy, data should be kept in a secure location
with access restricted to authorized staff. Confidentiality agreements with all staff are to be obtained. The subcontractor will
provide IMPAQ with documentation describing their confidentiality procedures and data security processes.

 

Task
1.2 Develop and Implement Data Security Procedures.

 

The
subcontractor shall develop and implement procedures to ensure the secure and confidential storage of all Medicare CAHPS data
files. As noted above, the subcontractor shall put in place all paperwork, including appropriate Data Use Agreements and any other
data security documents required to obtain access to and assure confidentiality of all person-level information of persons with
Medicare in the survey samples and data files preparation processes. All data collection procedures and data storage shall also
comply with all Health Insurance Portability and Accountability Act (HIPAA) requirements of the Federal government. Additional
information on the HIPAA regulations can be found at: http://www.hhs.gov/ocr/hipaa/.

 

    	IMPAQ International | Precision Opinion OY3 SOW | September 8, 2017	1

    	 

    

 

Task
1.3 Program CATI for Telephone Interviews.

 

The
follow-up telephone survey shall be conducted through the use of a Computer Assisted Telephone Instrument (CATI) using Voxco Command
Center. IMPAQ will provide the questionnaire programming files and a final specification document for testing. The subcontractor
shall set up and test the programming provided by IMPAQ. Subcontractor and IMPAQ will work closely via emails, weekly check-in
calls and ad-hoc meetings to finalize all programing.

 

The
CATI instrument and telephone follow-up shall be prepared and conducted in both English and Spanish languages. We (“Contractor”)
estimate that the Medicare FFS CAHPS survey will include approximately 69 questions (a total of 90 items). The project should
be set up by subcontractor so that the call-out number is masked with the project toll-free telephone number.

 

Task
1.4 Receive Sample Files.

 

The
subcontractor will conduct CATI interviews with a sample of non-respondents to the mail survey. IMPAQ will provide all sample
files. IMPAQ will arrange for the subcontractor to receive the sample file via a secure transfer mechanism. Upon receipt, the
subcontractor will inspect the file and perform appropriate quality control processes to ensure smooth upload to their CATI software.
The subcontractor will be responsible for loading the telephone sample into their CATI software and sample management system.
Daily, IMPAQ will provide additional files of late arriving mail responders, and the subcontractor will cease calling attempts
on these numbers.

 

Task
1.5 Daily File Delivery.

 

Subcontractor
will deliver daily files of cumulative survey results as well as IDs for all records that have reached a final disposition. IMPAQ
will arrange for the subcontractor to transmit these files via a secure transfer mechanism.

 

Task
1.6 Sample and Daily File Test Run

 

Prior
to the start of the survey administration, the subcontractor will participate in a test run of all sample and data processes including,
but not limited to, testing the sample file receipt and upload to the subcontractor’s CATI system, completion of mock interviewers
to obtain dummy survey data, sample exports of the daily files and survey results files. IMPAQ will review all files and instruct
the subcontractor on any necessary revisions. IMPAQ will work closely with the subcontractor to develop a timeline for these activities
so that final approval of the processes is given well before the survey fielding date.

 

Task
1.7 Prepare Training Materials for Telephone Interviewers.

 

The
subcontractor will work closely with IMPAQ to prepare and implement training for all telephone interviewers with electronic materials
provided by IMPAQ. IMPAQ staff will attend and conduct training with subcontractor with the expectation that additional trainings
will continue as needed and be concluded no later than the start of the outbound CATI phase (dates to be determined by IMPAQ/CMS).
IMPAQ staff will lead the general project training, questionnaire review, and HIPAA training. The subcontractor will be responsible
for leading training on the CATI system, interviewing techniques, refusal avoidance and conversion, and other procedural issues.

 

    	IMPAQ International | Precision Opinion OY3 SOW | September 8, 2017	2

    	 

    

 

Task
1.8 Deliver Final Results.

 

At
the conclusion of the field period, subcontractor will prepare a final clean dataset of collected cases in a mutually agreeable
format and provide this dataset to IMPAQ via a secure transfer mechanism. Additionally, subcontractor will provide the complete
calling record file showing all call attempts to each number in the original sample with a call disposition code assigned.

 

Task
1.9 Participate in Internal Status Meetings and Respond to AdHoc Requests. 

 

During
the startup period as well as the telephone follow-up field period, subcontractor will participate in periodic internal team conference
calls to monitor project status. Additionally, subcontractor will respond to occasional reasonable requests from IMPAQ for information
related to specific respondents, current field status, and clarification of processes.

 

COMPONENT
2: FIELD DATA COLLECTION

 

The
field data collection component includes those tasks related to conducting telephone survey operations, exclusive of the fixed
setup and management tasks. Resource requirements for this component would be directly related to the size of the initial sample.

 

Task
2.1a Conduct Telephone Interviews.

 

We
expect there will be up to 190,000 cases, dependent of the availability of telephone numbers and IMPAQ’s capacity to retain
sample in-house. We estimate that outbound calling will begin in April 23 and will last until June 8.1
Up to two telephone numbers will be provided for each case at the outset and up to 5 call attempts can be made for
each individual telephone number. No number shall receive more than 5 call attempts. Calls should be made from 9am to 12am EST.
Approximately 75% of the sample will be in the Eastern and Central time zones. Calls must be conducted in English or Spanish.
Predictive dialing is not permissible for this project.

 

Contractor
anticipates that the Subcontractor shall obtain 10,500 CATI completes. In the event Subcontractor does not obtain at least 10,500
CATI, any such shortage to this number will result in a decrease in the overall contract value by $48.00 per complete. Upon prior
written approval by IMPAQ, Subcontractor may exceed the 10,500 CATI completes. Upon an increase in the number of completes obtained
in excess of the 10,500, the contract value shall result in an increase of the overall contract value by $48.00 per additional
complete.

 

 

1
Please note that the timeframe is approximate. CMS will determine the final timeline after the contract start.

 

    	IMPAQ International | Precision Opinion OY3 SOW | September 8, 2017	3

    	 

    

 

The
subcontractor will provide IMPAQ with access to their reporting portal and provide real-time reporting with the following reports:

 

	 	●	Interviewer
    productivity report (by day)
	 	 	 
	 	●	Daily
    disposition report
	 	 	 
	 	●	All
    call breakdown report.

 

Task
2.1b Provide Telephone Monitoring and Oversight.

 

Telephone
interviewers shall be adequately supervised and monitored throughout the telephone data collection period in order to ensure that
they are following established protocols and procedures. The monitoring and evaluation program shall include, but is not limited
to the following oversight activities:

 

	 	●	Allowing
    IMPAQ staff to silently monitor.
	 	 	 
	 	●	Randomly
    monitoring 10% interviews through silent monitoring using electronic telephone interviewing system software or an alternative
    system. This monitoring shall include attempts as well as completed interviews, and be conducted across all interviewers and
    times of the day.
	 	 	 
	 	●	Provide
    a weekly report to IMPAQ with aggregate numbers on
	 	 	 
	 	 	○	Number
    of calls monitored
	 	 	 	 
	 	 	○	Monitoring
    metrics as determined by subcontractor
	 	 	 	 
	 	 	○	Any
    problems identified during monitoring and solutions
	 	 	 	 
	 	 	○	Other
    items to be determined through collaboration with IMPAQ.

 

    	IMPAQ International | Precision Opinion OY3 SOW | September 8, 2017	4

    	 

    

 

FFS
CAHPS SURVEY DELIVERABLES 2

 

Table
1. Precision Deliverables

 

	Option Year 3 - 9/30/17 to
    9/29/18	 	 
	Component
    1: Project Management and Setup	 	Due
    Date
	Task 1.1 Maintain confidentiality procedures	 	2/28/18
	Task 1.2 Develop data security procedures	 	10/30/18
	Task 1.3 Program CATI for telephone
    interviewers	 	2/28/18
	Task 1.4 Receive sample files	 	4/23/18
	Task 1.5 Daily file delivery	 	6/8/18
	Task 1.6 Sample and daily file test
    run	 	3/30/18
	Task 1.7 Prepare training materials
    for telephone interviewers	 	3/30/18
	Task 1.8 Deliver final results	 	6/11/18
	Task 1.9 Internal status meetings
    and adhoc requests	 	6/30/18
	Component 2: Field Data Collection	 	 
	Task 2.1a Conduct interviews	 	6/8/18
	Task 2.1b Provide telephone monitoring
    and oversight	 	6/8/18

 

 

2
Dates subject to change based on the final MA&PDP schedule and CMS input.

 

    	IMPAQ International | Precision Opinion OY3 SOW | September 8, 2017	5

    	 

    

 

PAYMENT
SCHEDULE

 

The
subcontractor will submit an invoice at the completion of each task following the payment schedule below. Subcontractor should
split Tasks 2.1a and 2.1b across two invoices. The first invoice should include the costs for the CATI completes obtained by the
midpoint of the fielding (estimated to be May 11, 2018). The second invoice should include the costs for the remainder of the
CATI completes obtained through the end of the fielding (estimated to be June 8, 2018).

 

	Task	 	Invoice
    Month	 	Amount	 
	Task 1.1 Maintain confidentiality
    procedures	 	February	 	$	5,500	 
	Task 1.2 Develop data security procedures	 	October	 	$	5,500	 
	Task 1.3 Program CATI for telephone
    interviewers	 	February	 	$	7,100	 
	Task 1.4 Receive sample files	 	April	 	$	3,550	 
	Task 1.5 Daily file delivery	 	June	 	$	3,550	 
	Task 1.6 Sample file and data file
    test run	 	March	 	$	5,200	 
	Task 1.7 Prepare training materials
    for telephone interviewers	 	March	 	$	4,500	 
	Task 1.8 Deliver final results	 	June	 	$	5,300	 
	Task 1.9 Internal status meetings
    and adhoc requests	 	July	 	$	6,200	 
	Task 2.1a Conduct interviews	 	 	 	$	48.00
                                         per complete	 
	Task 2.1b Provide telephone monitoring
    and oversight	 	 	 	 	 	 
	Completes at midway
    point	 	May	 	 	 	 
	Remainder of completes	 	June	 	 	 	 

 

    	IMPAQ International | Precision Opinion OY3 SOW | September 8, 2017	6SUBORDINATION
AGREEMENT

 

This
Subordination Agreement is made as of March __, 2018 by and among James T. Medick (“Creditor”), and Heritage Bank
of Commerce (“Bank”).

 

Recitals

 

A.
Precision Opinion, Inc. (“Borrower”) has requested and/or obtained certain loans or other credit accommodations
from Bank which are or may be from time to time secured by assets and property of Borrower.

 

B.
Creditor has extended loans or other credit accommodations to Borrower, and/or may extend loans or other credit accommodations
to Borrower from time to time.

 

C.
In order to induce Bank to extend credit to Borrower and, at any time or from time to time, at Bank’s option, to make
such further loans, extensions of credit, or other accommodations to or for the account of Borrower, or to extend credit upon
any instrument or writing in respect of which Borrower may be liable in any capacity, or to grant such renewals or extensions
of any such loan, extension of credit, or other accommodation as Bank may deem advisable, Creditor is willing to subordinate:
(i) all of Borrower’s indebtedness and obligations to Creditor, whether presently existing or arising in the future (the
“Subordinated Debt”) to all of Borrower’s indebtedness and obligations to Bank (including, without limitation,
principal, premium (if any), interest, fees, charges, expenses, costs, professional fees and expenses, and reimbursement obligations);
and (ii) all of Creditor’s security interests, if any, to all of Bank’s security interests in the property of Borrower.

 

Now,
Therefore, the Parties Agree as Follows:

 

1.
Creditor subordinates to Bank any security interest or lien that Creditor may have in any property of Borrower. Notwithstanding
the respective dates of attachment or perfection of the security interest of Creditor and the security interest of Bank, the security
interest of Bank in the accounts, including health care receivables, chattel paper, general intangibles, inventory, equipment,
instruments, including promissory notes, deposit accounts, investment property, documents, letter of credit rights, any commercial
tort claim of Borrower which is now or hereafter identified by Borrower or Bank, and other property of the Borrower (the “Collateral”),
shall at all times be prior to the security interest of Creditor.

 

2.
All Subordinated Debt is subordinated in right of payment to all obligations of Borrower to Bank, now existing or hereafter
arising, together with all costs of collecting such obligations (including attorneys’ fees), including, without limitation,
all interest accruing after the commencement by or against Borrower of any bankruptcy, reorganization or similar proceeding (the
“Senior Debt”).

 

3.
Creditor will not demand or receive from Borrower (and Borrower will not pay to Creditor) all or any part of the Subordinated
Debt, by way of payment, prepayment, setoff, lawsuit or otherwise, nor will Creditor exercise any remedy with respect to the Collateral
or any other collateral securing the Subordinated Debt, nor will Creditor accelerate the Subordinated Debt, or commence, or cause
to commence, prosecute or participate in any administrative, legal or equitable action against Borrower, until such time as (i)
the Senior Debt is fully paid in cash, (ii) all of Bank’s obligations owing to Borrower (including any commitment or obligation
to lend any further funds to Borrower) have been terminated, and (iii) all financing agreements between Bank and Borrower are
terminated. Notwithstanding the foregoing, Creditor may convert the Subordinated Debt into equity securities of the Borrower.
Creditor acknowledges that the Senior Debt documents provide certain restrictions on Borrower’s ability to declare, pay
or make dividends, distributions or other payments on such equity securities of Borrower or otherwise pay any money or deliver
any other securities or consideration to the holder of such equity securities, and Creditor shall not receive any dividends, distributions
or other payments on such equity securities , until such time as (i) the Senior Debt is fully paid in cash, (ii) Bank has no commitment
or obligation to lend any further funds to Borrower, and (iii) all financing agreements between Bank and Borrower are terminated.

 

    	 	1	 

    	 

    

 

4.
Creditor shall promptly deliver to Bank in the form received (except for endorsement or assignment by Creditor where required
by Bank) for application to the Senior Debt any payment, distribution, security or proceeds received by Creditor with respect
to the Subordinated Debt other than in accordance with this Agreement.

 

5.
In the event of Borrower’s insolvency, reorganization or any case or proceeding under any bankruptcy or insolvency law
or laws relating to the relief of debtors, these provisions shall remain in full force and effect, and Bank’s claims against
Borrower and the estate of Borrower shall be paid in full before any payment is made to Creditor. For the avoidance of any doubt,
Senior Debt includes, without limitation, any of Bank’s claims against Borrower and the estate of Borrower arising from
the granting of credit under Section 364 or the use of cash collateral under Section 363 of the United States Bankruptcy Code,
and Creditor agrees that it will raise no objection thereto.

 

6.
Until the Senior Debt is fully paid in cash, and all of Bank’s obligations owing to Borrower have been terminated, Creditor
agrees that it will not object to or oppose (i) the sale of the Borrower, or (ii) the sale or other disposition of any property
of the Borrower, if Bank has consented to such sale of the Borrower or sale or disposition of any property of the Borrower. If
requested by Bank, Creditor shall affirmatively consent to such sale or disposition and shall take all necessary actions and execute
such documents and instruments as Bank may reasonably request in connection with and to facilitate such sale or disposition. Bank
shall have the sole and exclusive right to restrict or permit, or approve or disapprove, the sale, transfer or other disposition
of Collateral except in accordance with the terms of the Senior Debt. Upon written notice from Bank to Creditor of Bank’s
agreement to release its lien on all or any portion of the Collateral in connection with the sale, transfer or other disposition
thereof by Bank (or by Borrower with consent of Bank), Creditor shall be deemed to have also, automatically and simultaneously,
released its lien on such Collateral, and Creditor shall upon written request by Bank, immediately take such action as shall be
necessary or appropriate to evidence and confirm such release. All proceeds resulting from any such sale, transfer or other disposition
shall be applied first to the Senior Debt until payment in full thereof, with the balance, if any, to the Subordinated Debt, or
to any other entitled party. If Creditor fails to release its lien as required hereunder, Creditor hereby appoints Bank as attorney
in fact for Creditor with full power of substitution to release such Creditor’s liens as provided hereunder. Such power
of attorney being coupled with an interest shall be irrevocable.

 

7.
Until the Senior Debt is fully paid in cash and Bank’s obligations owing to Borrower have been terminated, Creditor
irrevocably appoints Bank as Creditor’s attorney in fact, and grants to Bank a power of attorney with full power of substitution,
in the name of Creditor or in the name of Bank, for the use and benefit of Bank, without notice to Creditor, to perform at Bank’s
option the following acts in any bankruptcy, insolvency or similar proceeding involving Borrower: (i) to file the appropriate
claim or claims in respect of the Subordinated Debt on behalf of Creditor if Creditor does not do so prior to 30 days before the
expiration of the time to file claims in such proceeding and if Bank elects, in its sole discretion, to file such claim or claims;
and (ii) to accept or reject any plan of reorganization or arrangement on behalf of Creditor and to otherwise vote Creditor’s
claims in respect of any Subordinated Debt in any manner that Bank deems appropriate for the enforcement of its rights hereunder.

 

8.
Creditor hereby consents to the creation of the Senior Debt, which shall constitute permitted indebtedness under the Subordinated
Debt documents, and the granting of the security interest in the Collateral in favor of Bank, which shall constitute a permitted
lien under the Subordinated Debt documents. Creditor acknowledges and agrees that Borrower’s performance of all of its obligations
under the Senior Debt documents shall not constitute an event of default under the Subordinated Debt documents.

 

9.
Creditor shall immediately affix a legend to the instruments evidencing the Subordinated Debt stating that the instruments
are subject to the terms of this Agreement. No amendment of the documents evidencing or relating to the Subordinated Debt shall
directly or indirectly modify the provisions of this Agreement in any manner which might terminate or impair the subordination
of the Subordinated Debt or the subordination of the security interest or lien that Creditor may have in any property of Borrower.
By way of example, such instruments shall not be amended to (i) increase the rate of interest with respect to the Subordinated
Debt, or (ii) accelerate the payment of the principal or interest or any other portion of the Subordinated Debt.

 

    	 	2	 

    	 

    

 

10.
This Agreement shall remain effective for so long as Bank has any obligation to make credit extensions to Borrower or Borrower
owes any amounts to Bank. If, at any time after payment in full of the Senior Debt any payments of the Senior Debt must be disgorged
by Bank for any reason (including, without limitation, the bankruptcy of Borrower), this Agreement and the relative rights and
priorities set forth herein shall be reinstated as to all such disgorged payments as though such payments had not been made and
Creditor shall immediately pay over to Bank all payments received with respect to the Subordinated Debt to the extent that such
payments would have been prohibited hereunder. At any time and from time to time, without notice to Creditor, Bank may take such
actions with respect to the Senior Debt and the Collateral as Bank, in its sole discretion, may deem appropriate, including, without
limitation, terminating advances to Borrower, increasing the principal amount, extending the time of payment, increasing applicable
interest rates, renewing, compromising or otherwise amending the terms of any documents affecting the Senior Debt and any Collateral,
judicial foreclosure, nonjudicial foreclosure, exercise of a power of sale, and taking a deed, assignment or transfer in lieu
of foreclosure as to any of the Collateral, and enforcing or failing to enforce any rights against Borrower or any other person.
No such action or inaction shall impair or otherwise affect Bank’s rights hereunder. Creditor agrees not to assert against
Bank (a) any rights which a guarantor or surety could exercise; but nothing in this Agreement shall constitute Creditor as a guarantor
or surety; (b) the right, if any, to require Bank to marshal or otherwise require Bank to proceed to dispose of or foreclose upon
any of the Collateral in any manner or order; and (c) any right of subrogation, contribution, reimbursement, or indemnity which
it may have against Borrower arising directly or indirectly out of this Agreement. Creditor waives the benefits, if any, of California
Civil Code Sections 2799, 2808, 2809, 2810, 2815, 2819, 2820, 2821, 2822, 2839, 2845, 2847, 2848, 2849, 2850, 2899 and 3433. Pursuant
to Section 2856 of the California Civil Code, Creditor waives all rights and defenses that Creditor may have because the Senior
Debt may be secured by real property. These rights and defenses include, but are not limited to, any rights or defenses based
upon Section 580a, 580b, 580d, or 726 of the California Code of Civil Procedure.

 

11.
All necessary action on the part of Creditor, its officers, directors, partners, members and shareholders, as applicable,
necessary for the authorization of this Agreement and the performance of all obligations of Creditor hereunder has been taken.
This Agreement constitutes the legal, valid and binding obligation of Creditor, enforceable against Creditor in accordance with
its terms. The execution, delivery and performance of and compliance with this Agreement by Creditor will not (i) result in any
material violation or default of any term of any of agreement to which Creditor is bound or (ii) violate any material applicable
law, rule or regulation.

 

12.
This Agreement shall bind any successors or assignees of Creditor and shall benefit any successors or assigns of Bank. This
Agreement is solely for the benefit of Creditor and Bank and not for the benefit of Borrower or any other party. Creditor further
agrees that if Borrower is in the process of refinancing a portion of the Senior Debt with a new lender, and if Bank makes a request
of Creditor, Creditor shall agree to enter into a new subordination agreement with the new lender on substantially the terms and
conditions of this Agreement.

 

13.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect
to conflicts of laws principles. Creditor and Bank submit to the exclusive jurisdiction of the state and federal courts located
in Santa Clara County, California. CREDITOR AND BANK WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION
BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN. If the jury waiver set forth in
this Section is not enforceable, then any dispute, controversy or claim arising out of or relating to this Agreement or any of
the transactions contemplated herein shall be settled by reference to a mutually acceptable judge, sitting without a jury, pursuant
to California Code of Civil Procedure Section 638 et seq. held in Santa Clara, California.

 

14.
This Agreement may be amended only by written instrument signed by Creditor and Bank. Notwithstanding the foregoing, any party
that purchases notes evidencing Subordinated Debt in accordance with the provisions set forth in the Subordinated Debt documents
after the date hereof shall execute and deliver a counterpart signature page to this Agreement and become a party to this Agreement
as Creditor hereunder, pursuant to this paragraph.

 

15.
This Agreement may be executed in two or more counterparts, each of which shall be deemed an original and all of which together
shall constitute one instrument. In the event that any signature is delivered by facsimile transmission or by e-mail delivery
of a “.pdf” format data file, such signature shall create a valid and binding obligation of the party executing (or
on whose behalf such signature is executed) with the same force and effect as if such facsimile or “.pdf” signature
page were an original thereof.

 

16.
This Agreement represents the entire agreement with respect to the subject matter hereof, and supersedes all prior negotiations,
agreements and commitments. Creditor is not relying on any representations by Bank or Borrower in entering into this Agreement,
and Creditor has kept and will continue to keep itself fully apprised of the financial and other condition of Borrower.

 

17.
In the event of any legal action to enforce the rights of a party under this Agreement, the party prevailing in such action
shall be entitled, in addition to such other relief as may be granted, all reasonable costs and expenses, including reasonable
attorneys’ fees, incurred in such action.

 

[signature
pages follow]

 

    	 	3	 

    	 

    

 

In
Witness Whereof, the undersigned have executed
this Agreement as of the date first above written.

 

	 	“Bank”
	 	 
	 	Heritage
    Bank of Commerce
	 	 	 
	 	By:	 
	 	Name:	 
	 	Title:	               

 

	 	“Creditor”
	 	 	 
	 	By:	 
	 	 	James
    T. Medick

 

The
undersigned acknowledges and agrees to the terms of this Agreement.

 

	“Borrower”
	 	 	 
	Precision
    Opinion, Inc. 
	 	 	 
	By:	 	 
	Name:	 	 
	Title:

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