Document:

Master Service Agreement, dated February 1, 2002

 Exhibit 10.47 
  
 MASTER SERVICES AGREEMENT 
  
 This Master Services Agreement (“Agreement”), is effective as of February 1, 2002 (the “Effective Date”) and is made by and between TRX Data
Services, Inc. (“Provider”) having a place of business at 8405 Greensboro Drive, Suite 140, McLean, Virginia 22102 and Citibank, N.A., on behalf of its e-Business unit (“Citi”), having a place of business at 111 Wall Street,
New York, NY, 10043. 
  
 Preliminary Statements:

  

	 	A.	Provider wishes to provide certain professional services and deliverables (the “Services” and the “Deliverables”) as set forth in work orders executed pursuant
to this Agreement; and 

  

	 	B.	Citi wishes to procure the Services and Deliverables from Provider for the benefit of its e-Business unit, for good and valuable consideration, as more fully described herein.

  
 Citi and Provider therefore agree as follows:

  

	1.	SCOPE OF WORK: 

  
 Chi agrees to retain Provider on a non-exclusive basis, to provide Services and/or Deliverables for itself or for its Affiliates, relating to a specific
project and/or assignment (collectively, the “Project”). The description and details of the Services will be set forth in individual work orders (“Work Orders”) and such Work Orders will be signed by both parties and contain the
following items: 
  

	 	A.	A prefatory statement including the following reference: “This Work Order is issued pursuant to the Master Services Agreement, effective February 1, 2002 (the
“Agreement”) made by and between TRX Data Services Inc. (“Provider”) and Citibank N.A. (“Citi”) which is incorporated herein by reference. Any term not otherwise defined in this Work Order shall have the same meaning
ascribed to it in die Agreement. The parties hereby agree as follows:” 

  

	 	B.	Description and/or specifications of the Services to be performed for, and the Deliverables to be delivered to, Citi. 

  

	 	C.	The name and address of a Project Manager for each of Provider and Citi. 

  

	 	D.	The amount, schedule, and method of payment. 

  

	 	E.	The time schedule for performance of the Services and for delivery of the Deliverables. 

  

	 	F.	Completion and/or acceptance criteria for the Services and/or Deliverables. 

  

Each such Work Order shall constitute a separate agreement between Provider and Citi, or its Affiliate, except for any provisions herein which are
specifically excluded or modified in such Work Order, shall incorporate therein all of the terms and conditions of this Agreement. With regard to the Services, if any terms and conditions of a Work Order conflict with any provisions set forth in
this Agreement, the terms and conditions of the applicable Work Order shall take precedence. “Affiliate” shall mean any company, existing now or in the future, owning or owned by, either directly or indirectly, or controlling, controlled
by or under common control with Citi. 
  

	2.	TERM/TERMINATION: 

  

	 	A.	 This Agreement shall commence on the Effective Date, and shall continue in effect unless and until terminated in accordance with the terms hereof. In the event this
Agreement is terminated prior to all 

	 	 
Services being completed under any Work Order(s), the terms of this Agreement will continue to apply with respect to such on-going Work Order(s) only until
the completion thereof. 

  

	 	B.	Citi shall have the right to terminate this Agreement and/or any Work Order(s) in whole or in part at any time upon ninety (90) days notice specifying the extent to which the
Agreement and/or any Work Order(s) is (are) terminated. If terminated pursuant to this provision, Citi agrees to pay Provider for all costs incurred by Provider up to the effective date of termination at the agreed upon rates and expenses and limits
set forth herein and in the applicable Work Order. 

  

	 	C.	In the event of any material breach of, or material misrepresentation relating to, any Work Order by either party, the other party may terminate said Work Order by giving thirty
(30) days’ prior written notice thereof and/or pursue any other remedies and rights at law or in equity; provided, however, that such Work Order will not terminate at the end of said thirty (30) day notice period if the party in breach has
cured the misrepresentation or breach of which it has been notified prior to the expiration of said thirty (30) days. 

  

	 	D.	Upon completion of any Project or upon any termination of this Agreement, Provider agrees that its employees, subcontractors and agents shall turn over to Citi the Work Product and
Citi Confidential Information, as hereinafter defined, in their then current condition and shall return to Citi all documents, data and materials and copies thereof supplied to Provider in connection with this Agreement, provided, however, Provider
may retain copies of such documents as it deems necessary to verify the nature and extent of the Services provided by it hereunder, and provided further that any such retained documents will remain subject to the confidentiality and non-disclosure
provisions of this Agreement. 

  

	3.	PAYMENT FOR SERVICES: 

  

	 	A.	Citi agrees to compensate Provider in accordance with the fee schedule set forth in the applicable Work Order. Provider agrees to submit to the Project Manager itemized invoices in
the format set forth in Exhibit III, or in a format as may be agreed to by the parties and set forth herein, for the Services rendered during the term of this Agreement and said invoices shall be payable within
    *    . 

  

	 	B.	Citi may, upon notice to Provider, withhold payments for work which is not accepted pursuant to acceptance criteria agreed to in writing by the parties, if any, which may be
specified in the applicable Work Order and/or reasonably question any item(s) reflected on Provider’s invoice. Pending the settlement or resolution of the issue(s), the non-payment of these items shall not constitute a default of this
Agreement. Citi shall pay all amounts due that are not in dispute. 

  

	 	C.	It is acknowledged that a Work Order may set forth a maximum dollar amount billable under such Work Order (“Maximum Dollar Amount”) (also referred to herein as the
“Grand Total”). In such event, Citi shall not be liable for any charges and/or expenses under any such Work Order in excess of the Maximum Dollar Amount specified on such Work Order. In the event that Provider determines in good faith that
its charges and expenses are likely to exceed the Maximum Dollar Amount by ten (10%) percent, Provider shall promptly notify Citi of such fact, in writing, and if Citi agrees, at its discretion, a new Maximum Dollar Amount shall be applicable to
such Work Order. In the event the Citi and Provider cannot reach agreement on the new Maximum Dollar Amount the parties shall escalate the matter internally for resolution in accordance with Section 18 of this Agreement. 

  

	 	D.	 Provider shall maintain complete and accurate accounting records, in a form in accordance with generally accepted accounting principles, to substantiate
Provider’s charges and expenses hereunder and any other documentation relating to the performance of all work subject to this Agreement. Provider shall retain such records for a period of two (2) years from the date of final 

  

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 * CONFIDENTIAL TREATMENT REQUESTED 

	 	 
payment under any Work Order. Citi shall have access to the records described in this Section for purposes of audit to the extent necessary to adequately
evaluate claims submitted by Provider, required by governmental authorities or desirable for any other valid business purpose during normal business hours, during the period in which Provider is required by the terms of this Section to maintain such
records. Any audits performed will be at Citi’s sole cost and expense. 

  

	4.	TRAVEL/REIMBURSABLE EXPENSES: 

  
 All travel by Provider must be necessary and cost effective and authorized in advance by the Project Manager, in accordance with Citi’s expense
guidelines. 
  
 The Provider must make all arrangements for air
travel and hotel accommodations through die Approved Travel Agency, which will book all travel arrangements in compliance with the Global Expense Management Program and Citigroup Expense Management Policy (e.g., Citi will not reimburse the costs of
first-class air travel). Notwithstanding the foregoing, Providers must make their own arrangements for rental cars and are prohibited from using the Approved Travel Agency for this purpose. 
  
     *    . 
  
 It is expected that all expenses associated with ground transportation
(e.g., taxi cabs) and meals incurred by the Provider, while conducting activities on behalf of Citi, will be at reasonable rates and that the Provider will exercise prudence in incurring such expenses. 
  
 To the extent possible, all disbursements should be paid by the Provider
using a Citibank Visa card, Citibank Mastercard or Diners Club charge card. 
  
 Citi will reimburse Provider’s approved business expenses at cost Request for reimbursement of expenses in excess of $25.00 (for any given expense) will require submittal of acceptable substantiating
documentation for each such expense. 
  
 Disbursements will be
reimbursed at the cost paid by the Provider, without mark-up; however, the following disbursements will not be reimbursed; 
  

	 	(i)	Secretarial or word processing services; 

  

	 	(ii)	Photocopy expenses at more than 5 cents per page. Photocopy costs in excess of $1,000 for a single job must be authorized in advance by the Project Manager;

  

	 	(iii)	Any other charges incurred by the Provider’s support staff, such as meals, filing or proofreading, regardless of when incurred, 

  

	 	(iv)	Any other overhead items (e.g., office supplies, furniture, conference room space, heating/air conditioning, etc); and 

  

	 	(v)	Local telephone or fax expenses. 

  

	5.	PROJECT PERSONNEL/INDEPENDENT CONTRACTOR: 

  

	 	A.	 Provider hereby declares and agrees that it is engaged in an independent business and will perform its obligations under this Agreement as an independent contractor
and not as the agent or employee of Citi; that Provider does not have the authority to act for Citi or to bind Citi in any respect whatsoever, or to incur any debts or liabilities in the name of or on behalf of Citi; that the persons performing
Services hereunder are not agents or employees of Citi; that Provider has and hereby 

  

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 * CONFIDENTIAL TREATMENT REQUESTED 

	 	 
retains the right to exercise full control of and supervision over the performance of Provider’s obligations hereunder and full control over the
employment, direction, compensation and discharge of all employees assisting in the performance of such obligations; that Provider will be solely responsible for all matters relating to payment of such employees, including compliance with
workers’ compensation, unemployment, disability insurance, social security withholding, and all other federal, state and local laws, rules and regulations governing such matters; and that Provider will be responsible for Provider’s own
acts and those of Provider’s agents, employees and subcontractors during the performance of Provider’s obligations under this Agreement Provider and its employees are not entitled to unemployment insurance benefits as a result of
performing under this Agreement. In the event Citi is adjudicated to be a partner, joint venturer, co-principal, or co-employer of Provider and/or any person provided by Provider or any Subcontractor thereof, Provider shall indemnify and hold
harmless Citi from and against any and all claims for loss, liability or damages including but not limited to, premiums, contributions, or taxes payable under any workers compensation, unemployment compensation, disability benefit, old age benefit
or tax withholding laws for which Citi shall be finally adjudged liable as an employer with respect to any employees of Provider. 

  

	 	B.	Provider warrants all personnel assigned to perform any of its obligations hereunder shall be employees of Provider or Provider’s sub-contractor, shall be fully qualified to
perform the tasks assigned them, shall be in compliance with all immigration laws, and shall be legally qualified to work and receive compensation in the country in which they are employed. 

  

	 	C.	The parties recognize the continuity of the Project Manager during the performance of the Work Order is critical to the successful completion of the Work Order. Provider shall use
its best efforts to ensure the continuity of the Project Manager. In the event, Provider must reassign or replace the Project Manager, it shall advise Citi of such reassignment or replacement Any new Project Manager shall be fully qualified to
perform the tasks of the Project Manager. Upon written notice to Provider, Citi shall be entitled to request that Provider replace any key Project Personnel. If the parties cannot reach agreement on any such request, they shall attempt to resolve
their disagreement pursuant to Section 18 hereof. Where agreed to in a particular Work Order, Citi may exercise its sole discretion as to the acceptance of any identified Key Project Personnel. 

  

	 	D.	Citi shall assign the Citi employee specified in the applicable Work Order to manage and/or coordinate the Project (the “Project Manager”). The Project Manager shall be
responsible to monitor Provider’s progress and for the review and approval of out-of-pocket expenses and invoice documentation. Unless otherwise agreed upon, Provider shall meet with the Project Manager as frequently as determined by the
parties to discuss and review the progress of the Project and to report on and deliver work completed during the preceding two weeks. 

  

	6.	PROPRIETARY RIGHTS: 

  

	 	A.	Definitions. (i) “Citibank Common Format” shall mean Citi’s proprietary common data format’ which is also Citi Technology (as defined herein), (ii)
“Data” shall mean all information, whether or not Confidential Information, stored in or processed by software or systems by or on behalf of Citi or any customers or vendors of Citi, and any information derived therefrom including Data
stored or processed by Providers system; (iii) “Technology” of either party shall mean all code, screens, specifications, designs, works, plans, drawings, data, prototypes, discoveries, algorithms, inventions, formulae, research,
developments, methods, processes, procedures, improvements, “know-how”, compilations, patents, copyrights, mask works, trade secrets, and other Intellectual Property Rights and technical information and materials, in oral, demonstrative,
written, graphic or machine-readable from, and either owned as of the Effective Date or developed thereafter by a party or its Affiliates or by third parties for a party or its Affiliates. Technology does not include any element, segment or
component of the other party’s Technology. 

  

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	 	B.	Citi’s Ownership Rights. (i) Citi shall retain all right, title to and ownership of any and all Citi Technology, including any and all enhancements and modifications
thereto and derivative works thereof, and any inventions, improvements, processes, and designs whether patentable or not, as related to Citi Technology, developed or discovered during the term of a Work Order, (ii) Citi shall retain all right, title
to and ownership of any and all Data. The Data shall be treated as Confidential Information; (iii) Citi shall retain all right, title to and ownership of its Citibank Common Format including any an all enhancements and modifications thereto and
derivative works thereof; 

  

	 	C.	Assignment of Rights to Data. Provider hereby irrevocably grants, assigns and transfers to Citi all rights, title and interest of any kind, in and to the Data produced
hereunder. Provider shall be entitled to make absolutely no use of the Data, except as may be expressly permitted in this Agreement or otherwise agreed to by the parties in writing. The foregoing assignments shall include, among other things,
existing or prospective patent rights and copyrights in the United States and all foreign countries. 

  

	 	D.	Provider’s Ownership Rights. (i) Provider shall retain all right, title to and ownership of any and all Provider Technology, including any and all enhancements and
modifications thereto and derivative works thereof (ii) Provider shall retain all right, title, and ownership of any discoveries, inventions, improvements, processes, designs, drawings, calculations, formulae, or photographs, whether patentable or
not, as related to Provider’s Technology, developed or discovered in the course of or by reason of the performance of the Services pursuant to this Agreement 

  

	 	E.	The parties may modify their respective proprietary rights in Technology in any Work Order, in which case the terms of the Work Order shall control. 

  

	7.	WARRANTY/ INDEMNIFICATION: 

  

	 	A.	Provider warrants and agrees that Services performed and any Deliverables provided shall be free from material defects in performance or material, shall conform strictly to the
requirements of this Agreement, and shall be fit and sufficient for the purposes expressed in, or reasonably to be inferred from this Agreement and the applicable Work Order. Provider agrees to perform Services with promptness, care, skill and
diligence, in accordance with the applicable professional and industry standards currently recognized by Provider’s profession and industry, and shall be responsible for the quality, technical accuracy, completeness, and coordination of all
reports, information, specifications, and other items and Services furnished under a Work Order. Provider shall, at no expense to Citi, correct any failure to fulfill the above warranty which may appear within a reasonable time of performance of
Services. Project specific remedies shall be as set forth in the applicable Work Order(s). The Work Order may set forth additional warranties. 

  

	 	B.	Date Warranty. Provider represents and warrants that (i) the Deliverables will properly and accurately record, store, process, print, manage and present all calendar dates
and data involving or based on calendar dates including leap year recognition without error; (ii) the Deliverables will not suffer any degradation in functionality with respect to the introduction or processing of records containing any date-related
information and that the Deliverables will property operate in connection with other software used by Citi which interacts with the Deliverables, including without limitation, other software which delivers records to, or receives records from, the
Deliverables; (iii) the Deliverables have been tested for such performance and Provider will provide Citi with such data regarding such testing to support Citi’s verification of such performance and compliance with the foregoing representations
and warranties; (iv) Citi shall have the right to conduct such testing as Citi reasonably deems necessary to ensure that the Deliverables comply with the foregoing representations and warranties; and (v) the foregoing functionality, and
Provider’s obligations in connection therewith, shall be provided at no additional cost. 

  

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	 	C.	Anti-Virus. Provider warrants that it will not place in the Deliverables any programs, routine, device or other undisclosed feature, including, without limitation, a time
bomb, “time-out” feature, virus, software lock, drop dead device, malicious logic, worm, Trojan horse, or trap door, which is designed to delete, disable, deactivate, interfere with or otherwise harm the Deliverables or Citi hardware, data
or other programs, or which is intended to provide unauthorized access or produce unauthorized modifications (collectively, “disabling procedures”). Such warranty is intended to apply regardless of whether such disabling procedures are
authorized by Provider to be included in such Deliverables. If, subject to this Section, Provider incorporates into any Deliverables any programs, routines or other preexisting work supplied by a third party, Provider shall obtain comparable
warranties from such providers and Provider shall use commercially reasonable standards to ensure that such programs or routines are free of disabling procedures. Provider warrants that it will use commercially reasonable anti-virus detection
software designed to verify that no Services or Deliverables delivered hereunder shall contain any “viruses” or “worms. Notwithstanding any other limitations in this Agreement, Provider agrees to notify Citi immediately upon discovery
of any disabling procedures which are or may be included in any Deliverables. If disabling procedures are discovered or reasonably suspected to be present in any Deliverables, Provider agrees to take action immediately, at its own expense, to
identify and eradicate (or to equip Citi to identify and eradicate) such disabling procedures and carry out any recovery necessary to remedy any impact of such disabling procedures. 

  

	 	D.	Provider hereby represents and warrants that the Deliverables and/or Services provided hereunder, or the use of any of the foregoing do not infringe any patent, copyright, trademark
or any other third party intellectual properly right or misappropriate any right of confidentiality or trade secret of any third party. 

  

	 	E.	Provider agrees to defend, indemnify and hold harmless Citi from and against any claims, suits, actions, or proceedings, costs, liabilities, expenses, losses, or damages (including
reasonable attorneys fees) arising from a claim that the Deliverables, and/or the Services provided hereunder or Citi’s use of Provider Technology, the Deliverables and/or Services or the manufacture, reproduction, modification, distribution,
sale, display, or performance of such Deliverables, and/or Services infringes a patent, copyright, trade secret, trademark or other third party intellectual property right or right of confidentiality of any third party. 

  
 Citi agrees to defend, indemnify and hold harmless Provider from and against
any claims, suits, actions, or proceedings, costs, liabilities, expenses, losses or damages (including reasonable attorney’s fees) arising from a claim that the Citi Technology, or Provider’s use thereof in accordance with the terms of
this Agreement infringes a patent, copyright, trade secret, trademark or other third party intellectual property right or right of confidentiality of any third party. 
  

	 	(i)	An indemnified party shall promptly notify the other party in writing of the claim, shall provide full cooperation in the defense of such suit, and shall further grant the
indemnifying party sole authority to control the defense and any related settlement. 

  

	 	(ii)	The indemnifying party will pay the cost of such defense and settlement and any costs, attorney’s fees and damages awarded by a court of competent jurisdiction against an
indemnified party. If a claim is made or appears likely to be made, whereby Provider is the indemnifying party, Provider may procure the right for Citi to continue using the Deliverables and/or Services, or may modify, or may replace same. If use of
the Deliverables and/or Services is enjoined, Provider will modify the Deliverable and/or Services and provide substitute Deliverables and/or Services acceptable to Citi that do not infringe, or, if such modification and substitution cannot be done
on a commercially reasonable basis, refund Citi for payments made for such Deliverables and/or Services which are subject to any injunction. 

  

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	 	F.	Provider shall separately defend, indemnify and hold Citi harmless from and against any claim, liability, loss, cost or expense (including reasonable attorneys’ fees) arising
out of or resulting from (i) any personal injury or death to persons, or damage to property, in the performance of the Services, and (ii) the negligence or willful misconduct of Provider, Provider’s employees, agents, or subcontractors. Citi
shall promptly notify Provider in writing of the claim, shall provide full cooperation in the defense of such suit, and shall further grant provider sole authority to control the defense and any related settlement. 

  

	8.	CONFIDENTIAL INFORMATION: 

  
 The provisions related to the confidentiality of information as set forth in the agreement between Citibank and TRX, dated October 1,2001 (“Non
Disclosure Agreement”) shall govern the definition, use, treatment, and disclosure of confidential information under this Agreement except that the permitted scope of use of the Confidential Information (as defined in the Non Disclosure
Agreement) shall include uses necessary to fulfill either party’s obligation or exercise either party’s right under this Agreement. The Non Disclosure Agreement is attached hereto as Exhibit II. The terms and conditions of the Non
Disclosure Agreement shall survive the termination of this Agreement. 
  

	9.	LIMITATION OF LIABILITIES: 

  
 IN NO EVENT SHALL A PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. EXCEPT FOR DAMAGES RELATED TO CLAIMS FROM (I) A CLAIM FOR WHICH A PARTY HAS AN OBLIGATION TO INDEMNIFY THE OTHER PARTY UNDER THIS AGREEMENT INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS,
AND (II) A BREACH OF THE CONFIDENTIALITY PROVISIONS OF THIS AGREEMENT, AND (III) ANY CLAIM FOR PERSONAL INJURY OR DEATH, OR TANGIBLE PROPERTY, AND (IV) A CLAIM RELATED TO GROSS NEGLIGENCE OR WILFULL MISCONDUCT BY A PARTY, ITS EMPLOYESS, AGENTS, OR
SUBCONTRACTORS, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR DIRECT DAMAGES IN EXCESS OF THE AMOUNT OF FEES PAYABLE PURSUANT TO THE APPLICABLE WORK ORDER. THE PARTIES MAY AGREE TO DIFFERENT LIMITATIONS OF LIABILITY IN AN APPLICABLE WORK ORDER.

  

	10.	INSURANCE: 

  
 Provider shall obtain and maintain in force, at its own expense, throughout the performance of its obligations under this Agreement, insurance coverage
against claims, regardless of when asserted, that may arise out of, or result from, Provider’s operations, the operations of Provider’s subcontractors and of any other entity directly or indirectly engaged by Provider in connection with
the Services as described in each Work Order. This insurance shall include the following coverage with limits no less than those set forth below: 
  
 Comprehensive General Liability: Combined Single Limit (CSL) including broad form contractual liability and personal injury endorsements, providing
coverage against liability for bodily injury, death, and property damages in the minimum amount of     *    . 
  
 Workers Compensation and Employer’s Liability: Workers Compensation Insurance at maximum limits statutorily required for each state in which Provider
will operate under the terms of this Agreement, and Employer’s Liability coverage in the minimum amount of     *    . 
  
 Comprehensive Automobile Liability: Comprehensive Automobile Liability in the minimum amount of
    *     per occurrence for bodily injury and property damage (covering owned and non-owned vehicles). 
  

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 * CONFIDENTIAL TREATMENT REQUESTED 

 Fidelity coverage for losses incurred as a result of dishonesty on the part of Provider’s employees,
agents or subcontractors in the amount of     *    . 
  
 None of the requirements contained herein as to types, limits and approval of insurance coverage to be maintained by the Provider are intended to and shall not in any manner limit the liabilities and obligations
assumed by the Provider under this Agreement. The aforementioned coverage may be provided in the form of a blanket policy. 
  
 Provider shall deliver to Citi within ten (10) days after the execution of this Agreement, a duly executed Certificate(s) of Insurance from a recognized
carrier with a Best rating of “A” with a financial sides category of XII or better as indicated in the BEST INSURANCE KEY RATING GUIDE. Said Certificate(s) shall indicate that policies providing coverage and limits of insurance are in full
force and effect. Said Certificate shall further provide that no less than thirty (30) days advance notice will be given in writing to Citi prior to cancellation, termination, or alteration of the policies of insurance. Such Certificate of Insurance
shall be provided to the Citi Project Manager. 
  

	11.	COMPLIANCE WITH CITI POLICIES AND PROCEDURES: 

  

	 	A.	Provider agrees to comply with Citi’s Drug Abuse Policy, which prohibits the selling, distributing, manufacturing, processing, using or being under the influence of illegal
drugs or illicit narcotics (non prescriptive medication) as defined by the state in which the Services are to be performed and/or the Federal Government, while on Citi business or on the premises of Citi or any of its Affiliates. Provider
acknowledges that its employees, subcontractors, or agents may be required to undergo drug testing based on the nature of their assignment. In the event that any of Provider’s employees, subcontractors, or agents refuses to undergo such testing
or violates the aforementioned policy, said person will be barred from performing any further Services for Citi and this Agreement and any or all active Work Orders thereunder may be terminated by Citi. 

  

	 	B.	Provider acknowledges that the Financial Institutions Reform, Recovery and Enforcement Act of 1989, which prohibits a federally insured institution from knowingly engaging any
person with a criminal conviction, which includes crimes involving breach of trust or dishonesty, (collectively referred to as “criminal background”) from participating directly or indirectly in the conduct of the affairs of the
institution. Provider agrees that it shall not assign any person to provide Services to Citi under this Agreement that Provider knows, suspects or has reason to believe has a criminal background. Provider acknowledges that its employees,
subcontractors, or agents may be required to be fingerprinted based on the nature of their assignment. In the event that any of Provider’s employees, subcontractors, or agents refuse to undergo such fingerprinting or violates the aforementioned
prohibition, said person will be barred from performing any further Services for Citi and this Agreement may be terminated by Citi. 

  

	 	C.	Provider agrees that it will comply with all of Citi’s standard physical and information security procedures and rules and any revisions thereto which are applicable to the
Services being performed or in place at Citi locations where Provider is performing work, or may be otherwise required, to the extent Provider has received written notice of any such procedures and rules. 

  

	 	D.	The Provider further acknowledges that its representative has received and read Citi’s Code of Conduct and Ethical Policies and will abide by all applicable policies and
requirements contained therein. The Provider agrees to comply with all Citi standard safety and security policies and procedures that have been communicated in writing to Provider by Citi. 

  

	 	E.	In the event this Agreement is terminated pursuant to the provisions of this Section 11 no further liabilities or obligations shall accrue to Citi, except for any fees due and owing
at the time of such termination. 

  

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	 	F.	Provider’s obligations to comply with and be bound by Citi Policies, Procedures, and rules set forth in Sections 11 and 12 are only applicable to Citi Policies, Procedures, and
rules which are provided in writing to Provider and in advance of the services being performed unless otherwise agreed to in writing by the parties. 

  

	12.	PRIVACY: 

  
 Provider shall comply with Citi’s privacy policies and the “Citigroup Privacy Promise for Customers” (“Privacy Promise”)
concerning the privacy and confidentiality of Citi’s customer information, including any amendments or modifications thereto as may be made from time to time. Citi shall make such policies and Privacy Promise, and any amendments thereto
available to Provider. As part of such policies and Privacy Promise, Citi reserves the right to conduct an on-site audit and review of Provider’s systems, sites and procedures, at reasonable times and duration and upon reasonable advance notice
to Provider to ensure the privacy and confidentiality of any of Citi’s customer information. 
  

	13.	COMPLIANCE WITH LAWS: 

  

	 	A.	Compliance with Laws of Other Jurisdictions Provider agrees to materially comply with all applicable federal, state, county, country, and local laws, ordinances, regulations
and codes in the performance of its obligations under this Agreement, including but not limited to the procurement of permits, licenses and certificates where required and payment of applicable taxes. Provider represents and warrants that it has
certified effective February 19,2002 as offering adequate Privacy protection under the “Safe Harbor” exemption to the European Privacy Directive No. 95/46/EC (“the Directive”). Citi may request evidence of certification if Citi
is unable to ascertain Provider’s certification from publicly available sources. In the event, Provider does not maintain its certification under this Subsection for any reason during the term of this Agreement or applicable Work Order,
Provider shall enter into any additional agreements or terms as may be required by the laws or regulations of a country including but not limited to the Directive. Provider agrees to comply with Provider Obligations and Requirements for Processing
of Personal Data (Exhibit IV). Provider further agrees to hold harmless and indemnify Citi and its Affiliates against any loss or damage (including reasonable attorney’s fees) that may be sustained by reason of the failure of Provider to comply
with such laws, ordinances, regulations and codes. 

  

	 	B.	Export Provider hereby represents and warrants that it is, and will remain in compliance with the requirements of all applicable export laws and regulations, including but
not limited to the U.S. Export Administration Regulations and International Traffic in Arms Regulations. Such requirements include, but are not limited to, obtaining all required authorizations or licenses for the export or reexport of any
controlled item, product, article, commodity, software or technology. Without limiting the generality of the foregoing. Provider hereby represents and warrants that (i) it has not been, and is not currently, debarred, suspended or otherwise
prohibited or restricted from exporting, reexporting, receiving, purchasing, processing or otherwise obtaining any item, product, article, commodity, software or technology regulated by any agency of the United States; and (ii) Provider will not
export or reexport, directly or indirectly, any software or technology received from Citi or allow the direct product thereof to be exported or reexported, directly or indirectly, to any country, organization or person to which or to whom such
export or reexport would be in violation of United States laws or regulations. Provider agrees to indemnify and hold harmless Citi from any costs, penalties or other losses caused by, or related to, any violation or breach of the warranties or
obligations of Provider contained in this Article. 

  

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	14.	TAXES: 

  
 The fees and/or charges reflected in each Work Order, are exclusive of any sales, use, personal property, value-added and good/services taxes. When
applicable, said taxes will appear as a separate item on Provider’s invoice and Chi shall be liable for payment of such taxes to Provider. 
  
 Notwithstanding the foregoing, Citi shall not be responsible for any foreign, federal, state or local taxes based on the net income or receipts, or any
other such taxes based on Provider’s doing business in a particular jurisdiction. 
  
 Unless otherwise stated in the applicable Work Order, Citi shall not be responsible for import duties or other costs or charges relating to provision of Services or Deliverables across international boundaries.

  

	15.	PUBLICITY: 

  
 Provider agrees not to use the name of Citi or any of its Affiliates in any sales or marketing publication or advertisement including internal and
external publications, without the prior written consent of Citi. Provider also agrees not to make any public disclosure except as may be legally required, relating to this Agreement or Citi or its Affiliates, without obtaining the prior written
consent of Citi. 
  

	16.	NONDISCRIMINATION: 

  
 Provider agrees to comply and to cause its subcontractors and/or agents to comply with the provisions of all applicable federal, state, and local laws,
regulations and executive orders relating to equal opportunity and nondiscrimination in employment, and the use of minority business enterprises, to the extent that any such laws, orders and regulations are applicable in the performance of their
Services hereunder. For the purpose of this Agreement, the provisions of such laws, orders and regulations shall be deemed an integral part of this Agreement to the same extent as if they were written at length herein. 
  

	17.	NON-SUBORNATION: 

  
 Provider agrees that in performance of its obligations under this Agreement, it will not make or offer to make any payments to, or confer, or offer to
confer any benefit upon any employee, agent or fiduciary of any third party, with the intent to influence the conduct of such employee, agent or fiduciary in relation to the business of such third party, in connection with this Agreement 

 

	18.	DISPUTE RESOLUTION: In the event of any dispute, controversy, or claim between the parties hereto arising from or relating to the subject of this Agreement (a
“Dispute”), upon the written request of either party, each of the parties shall appoint a designated officer to meet and negotiate in good faith to resolve such Dispute. If they cannot resolve such dispute within ten (10) business days,
the parties shall escalate the matter to an appropriate Senior Vice President. If the Senior Vice Presidents cannot resolve the matter within ten (10) days or by such earlier date as they may agree to, then the parties may seek arbitration or any
legal or equitable relief as may be available under the circumstances. Nothing in this Section shall prevent either Party from exercising any of its rights under this Section or otherwise seeking injunctive relief. 

  

	19.	GENERAL PROVISIONS: 

  
 Paragraph Headings. are for convenience only and shall not be a part of the terms and conditions of this Agreement. 
  

 10 

 Liability for Data Loss. In no event will Provider be responsible for losses occasioned by
data omissions, delays or failures resulting from acts or omissions of Citi, its clients or data suppliers. This provision shall survive any termination of this Agreement. 
  
 Force Majeure. Neither party hereto shall be liable in any way for the delays or failure to perform its
obligations hereunder resulting from any cause beyond its reasonable control (such causes to include by not limited to Acts of God, war, strike, fires, floods, earthquakes, lockout, riot, acts of terrorism, riot, trade dispute in which the delayed
party is not a party, labor disturbance, and storms, provided that in such event the party shall forthwith advise the other and in any event in writing within two (2) hours of the happening of such event with information as to the circumstances and
the possible duration and effects of the delay caused or likely to be caused to the operation of the Agreement by such circumstances. In the event that the occurrences referred to above cause a prolonged delay, for the interruption in the
performance of obligations hereunder or in the event that the occurrences referred to above may on reasonably sufficient grounds be anticipated to continue for thirty (30) days, either party may terminate this Agreement immediately without giving
rise to any claim for compensation from the other party. 
  
 Transition. In the event of the termination of this Agreement or, an applicable Work Order for any reason, upon the request of Citi, Provider shall provide reasonable assistance to Citi to complete a transition of the current
Services and Deliverables to Citi, an Affiliate, or a third party, providing Services to Citi. Reasonable assistance” shall include without limitation any reasonable training and support, assistance with transitioning and formatting data,
providing general knowledge, and revising and testing interfaces. Within 90 days of the execution of this Agreement, the parties shall set forth a plan detailing the necessary transition services which shall include the following resources without
charge and not to exceed two (2) dedicated full time employees of Provider for ten (10) business days. Nothing in this sub paragraph shall be deemed to allow or cause a transfer to Citi of Provider’s proprietary rights in Provider Technology.

  
 Waiver. Failure by either party at any
time to enforce any obligation by the other party, to claim a breach of any term of this Agreement or to exercise any power agreed to hereunder will not be construed as a waiver of any right, power or obligation under this Agreement, will not affect
any subsequent breach, and will not prejudice either party as regards any subsequent action. 
  
 Severability. If any term or provision of this Agreement should be declared invalid by a court of competent jurisdiction, the remaining terms and provisions of this Agreement shall remain
unimpaired and in full force and effect. 
  
 Subcontractors/Agents. Citi reserves the right of approval of all subcontractors and/or agents, which approval will not be unreasonably withheld by Citi. Approval of any subcontractor and/or
agent by Citi shall not constitute the superseding or waiver of any right of Citi to reject work which is not in conformance with its standards or this Agreement. Provider shall be fully responsible for its subcontractors and/or agents. Nothing in
this Agreement shall be construed to create any contractual relationship between Citi and any subcontractor and/or agent, nor any obligation on the part of Citi to pay or to see to the payment of any money due any subcontractor and/or agent as may
otherwise be required by law. 
  
 Assignment. Provider may not assign any of its rights or obligations under this Agreement without the prior consent of Citi which consent shall not be unreasonably withheld.; Citi may assign any rights or obligations to
an Affiliate upon notice to Provider. 
  
 Modification. No modification, waiver or amendment of any term or condition of this Agreement shall be effective unless and until it shall be reduced to writing and signed by both of the parties hereto or their legal
representatives.s 
  

 11 

 Notices. All notices and official communications under this Agreement shall
be in writing and shall be sufficiently given if delivered personally or mailed by first class mail to Citibank N. A., 111 Wall Street New York, NY 10043, Attention: Contract Administrator, Jack Slavinski, and with respect to Provider, to TRX Data
Services, Inc. 8405 Greensboro Drive, Suite 140, McLean, Virginia 22102 Attention: 
  
 Christopher Brittin, or to such other address or addressee as either party may from time to time designate to the other by written notice. 
  
 Survival. The provisions of this Agreement that by their nature and content are intended to survive the
performance hereof, shall so survive the completion and termination of this Agreement. Without limiting the generality of the foregoing, Sections 6, 7, 8, 9, 12, 13, 15, 16, 18, and 19 of this Agreement shall so survive. 
  
 Governing Law. This Agreement shall be governed by and
construed and enforced in accordance with the substantive laws of the State of New York, without consideration as to its conflicts of laws rules, as if the Agreement were made in New York for performance entirely within the State of New York and the
parties hereto hereby consent to the jurisdiction of and venue in the applicable federal and/or New York State courts located in the Borough of Manhattan, New York County, State of New York. 
  
 Complete Agreement. This Agreement together with its
appendices constitutes the entire agreement of the parties with respect to this subject matter and may not be modified in any way except by written agreement signed by both parties. There are no other agreements either express of implied with regard
to this subject matter. 
  
 IN WITNESS WHEREOF, the parties hereto, through their
duly authorized officers, have executed this Agreement as of the Effective Date first set forth above. 
  

													
	 TRX DATA SERVICES, INC.
	 	 	 	Citibank, N.A.
	 “Provider”
	 	 	 	“Citi”
					
	By:	 	 /s/ Susan R. Hopley
	 	 	 	By:	 	/s/ John Wizeman
	Print Name:	 	 Susan R. Hopley
	 	 	 	Print Name:	 	John Wizeman
	Title:	 	 EVP/General Manager
	 	 	 	Title:	 	Managing Director
	Date:	 	 April 17’02
	 	 	 	Date: 	 	 

  

 12 

 ATTACHMENTS 
  

			
	 EXHIBIT I
	  	WORK ORDER FOR TRX GLOBAL DATA SERVICES PILOT
		
	 Schedule 1
	  	Pricing
	 Schedule 2
	  	Non-Disclosure Agreement
	 Schedule 3
	  	Business Requirements Document
	 Schedule 4
	  	GDSP Project Plan (version tbd)
		
	 EXHIBIT II
	  	CITIBANK/TRX NON-DISCLOSURE AGREEMENT
		
	 EXHIBIT III
	  	FORMS
		
	 Schedule 1
	  	Provider and Independent Contractor Certification
	 Schedule 2
	  	Pro forma Invoice for Provider Services
		
	 EXHIBIT IV
	  	PROVIDER OBLIGATIONS AND REQUIREMENTS FOR PROCESSING OF PERSONAL DATA.

  

 13 

 Exhibit I 
  
 WORK ORDER 
 FOR 
 TRX GLOBAL DATA SERVICES PILOT 
 (Subject to further Discussion between the Parties) 
  
 1.0 Scope 
  
 Work Order This Work Order is issued pursuant to the Master Services Agreement effective February 1, 2002 (the “Agreement”) made by and between TRX Data Services, Inc. (“Provider”) and Citibank
N.A., on behalf of its e-Business unit (“Citi”) which is incorporated herein by reference. Any term not otherwise defined in this Work Order shall have the same meaning ascribed to it in the Agreement. The parties hereby agree as follows:

  
 This document identifies the Deliverables and the Services to be offered by
Provider to Citi in order to meet the requirements for the TRX Global Data Services Pilot (GDSP). 
  
 2.0 Purpose for the Work Order. 
  
 In support of
cost-effective development and deployment of a competitive global solution for file delivery and reporting with globally consolidated data, Citi will engage the vendor, TRX Data Services, Inc. a Work For Hire Global Data Services Pilot (GDSP). The
key objective of the GDSP is to determine and establish the capabilities of TRX Data Services, Inc. as a potential provider of services.     *     The reports function will give the end user the ability to
execute, view, and download standard reports as defined in Schedule 3 of Exhibit I. 
  
 3.0 Related Documents. 
  
 The Citi requirements contained in the
documents identified below, shall be incorporated into the Deliverables under this Work Order. 
  

 14 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	•	 	Citibank Pilot Pricing Sheet (Exhibit I, Schedule 1) 

  

	 	•	 	Non Disclosure Agreement (Exhibit I, Schedule 2) 

  

	 	•	 	Citi Direct for Cards Business Requirements Document for the TRX Global Data Services Pilot, Version 0.4,4th January 2002 (“BRD”) (Exhibit I, Schedule 3) 

  

	 	•	 	GDSP Project Plan, version 2 (Exhibit I, Schedule 4) 

  
 4.0 Preexisting Works 
  
 TRX ad hoc reporting platform 
  
 5.0 Citi obligations: to provide     *     file format and specifications, and any subsequent changes and modifications thereto,
    *     file format, and specifications, and any subsequent changes and modifications thereto, and specifications and business requirements as to Citibank Common Format. 
  
 6.0 Deliverables and Schedule 
  
 Provider shall create Deliverables based upon the Citi Tier I, Tier II, and Tier III Requirements below. 
  
 In order to respond to the business needs for production output from the pilot by 2 May 2002,
the pilot will follow two parallel paths—one culminating on 2 May 2002 (Tier 1 requirements) followed by the completion of Tier 2 on 2 May 2002 and the completion of Tier 3 on 31 May 2002 
  
 7.0 Requirements 
  
 7.1 Tier 1 Requirement 
  
 Tier 1 requirements shall be completed by 2 May 2002. Tier 1 requirements can be summarized as: 
  

	 	•	 	Stream in data and file feeds from two sources:     *     

  

	 	•	 	Normalize and map the data into a lossless common representation, (i.e. Provider will ensure that all output data elements (for CCF file reports) are populated with the input data
elements from the two processors so that no data is lost. 

  

	 	•	 	Create standard output file according to the Citibank Common Format and transmit output file to     *     Section 2.2.4)

  

	 	•	 	Exception handling (    *     Section 2.2.3, paragraph 6) 

  

 15 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	7.2	Tier 2 Requirements 

  
 Tier 2 requirements shall be completed by 2 May 2002. Tier 2 requirements consist of those     *     requirements which may be completed after 31 March 2002; although,
functionality in response to the requirements necessary to support Tier 1 requirements will need to be completed according to the Tier 1 schedule. 
  

	 	•	 	    *     containing the data from the input files in a relational format, suitable to support current and anticipated reporting requirements
(    *     Section 2.2.3) 

  

	 	•	 	Reports.     *     Section 2.2.6 defines the four reports which will be required to be completed and includes anticipated format and content.
(Exhibit I, Schedule 3). 

  

	 	•	 	The reports will provide some limited control to the end user for report selection and execution. These include: 

  

	 	•	 	Report selection from a list of multiple reports. 

  

	 	•	 	Date range selection- user specifying the date range for which the report is needed. 

  

	 	•	 	Web based report viewing and printing. 

  
 7.3 Tier 3 Requirements 
  
 Tier 3 requirements shall be completed by 31 May 2002. Tier 3 requirements can be summarized as: 
  

	 	•	 	Additional inbound file feed (    *     Section 2.2.2) 

  

	 	•	 	Additional output file (    *     Section 2.2.5) 

  
 7.4 Operational Requirements 
  

	 	•	 	The vendor will ensure that the CCF file can settle to (reconcile) input totals (or control totals) for the two processors and paper statements of the customers.

  

	 	•	 	The vendor will ensure that all output data elements (for CCF file and reports) are populated with the input data elements from the two processors. In other words, no data is lost.
The vendor will also ensure that the CCF file format is provided to Citibank upon acknowledgement of completion of the consolidated database. 

  

	 	•	 	The vendor will ensure that the exception data is properly stored and transmitted to Citibank. 

  

	 	•	 	The vendor will demonstrate its ability to receive input data and transmit output files to the customers on a 24x7 basis. 

  

	 	•	 	The vendor must demonstrate the ability to display reports in inherent “i.e. currency of transaction” or billed currency. Note that reports by currency of transaction
imply detailed reports with multiple currencies. 

  

 16 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	7.5	Critical Success Factors 

  
 All critical success factors as identified in the     *     Section 2.3 must be met for the TRX GDSP to be
considered successfully completed. 
  
 Security Standards 
  
 8.1 TRX will locate the equipment performing the Citi matching function in a secure
processing facility. 
  
 8.2 TRX will provide access control to the room where the
Citi equipment is kept. Such access control will monitor the entry and exit of individual employees, and will not permit entry to individuals without approved access. 
  
 8.3 TRX will ensure that the means to grant and change access privileges to the room in which the Citi equipment is kept will be handled in
a secure manner. 
  
 8.4 TRX will limit access privileges to GBSD related
equipment and only those employees who have a need to work on the Citi equipment. 
  
 8.5 Information received from Data Sources will be retained at TRX for a period of time not to exceed <TBD> days. Such information is to be stored in an encrypted format. 
  
 8.6 TRX will back up information necessary to recover from equipment or other types of failure. 
  
 8.7 TRX security standards shall be compatible with all Citi Information and Security
Procedures and Standards. 
  
 9.0 Licenses. 
  
 9.1 License granted by Provider. During the Testing and Pilot periods, Citi may
install, use, execute, and test the Deliverables, and the Provider Technology associated with the Deliverables, subject to the testing procedures agreed to by the parties. 
  
 9.2 License granted by Citi. Citi grants to Provider a non-exclusive, non transferable, limited license to use the CCF and
such other Citi Technology without the right to sublicense solely for the purposes of performing the Services and creating the Deliverables under the terms of this Work Order. Provider acknowledges that the CCF and Citi Technology and their
sequence, structure and organization are proprietary to Citi and that Citi retains exclusive ownership of the CCF and Citi Technology. Provider hereby agrees to take commercially reasonable measures to protect Citi’s rights in the CCF and the
Citi Technology. Except as otherwise provided in this Work Order, Provider shall not (i) itself, or through an Affiliate or third party, reproduce, copy, modify, translate, disassemble, reverse engineer, or otherwise attempt, or permit others to
attempt to discover the source code for the CCF and Citi Technology, in whole or in part, or (ii) create derivative software or software programs based upon the CCF or Citi Technology, or (iii) lease, 

  

 17 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 
lend or otherwise provide the use of the CCF or Citi Technology to a third party or service bureau without the written consent of Citi. This license shall
terminate upon the earlier of the termination of the Work Order or Citi’s Acceptance of the Deliverables. Upon the termination of the license granted in this subsection 9 b, Provider shall immediately return all materials, documents, and Citi
Technology related to CCF in its possession. 
  
 10.0 General Knowledge.

  
 Each party shall be entitled to use, disclose, and otherwise employ general
knowledge, ideas, know-how, skills, or techniques acquired by employees of the parties during the performance of their obligations under the Work Order. Provided however, the permitted use shall not include information in tangible form (i.e. written
or other documentary form, including tape or disk). In no event may such use of general knowledge include the use of a party’s Confidential Information, which shall be treated in accordance with the terms of Section 8 of the Agreement.
Citi’s CCF and related Citi Technology and Provider Technology are excluded from General Knowledge. 
  
 11.0 Additional Warranty. 
  
 In addition to the
warranties set forth in Section 7 of the Agreement, Provider warrants for purposes of this Work Order (i) that all Deliverables shall be prepared and Services rendered in a workmanlike manner with professional diligence and skill, and (ii) that all
Deliverables will function with the systems for which they are designed or as specified in the Citi Requirements; and (iii) that the Deliverables conform to the specifications and functions including those of Citi’s vendors as are set forth in
this Work Order and the Citi Requirements. The warranty period shall extend for a period of one year from the date of the acceptance of the Deliverables by Citi. 
  
 12.0 Secure Communications Protocol between TRX and Citi. 
  
 During the GDSP, TRX will demonstrate its ability to transmit data in a timely and encrypted manner which shall be acceptable to Citi.

  
 13.0 Acceptance and Testing Procedures 
  
 Unless set forth elsewhere in this Work Order, acceptance testing shall commence following
receipt of the Deliverables. The parties shall work together in a reasonable manner to establish appropriate testing procedures which shall be mutually agreed to by the parties on or before March 15, 2002 and shall include but are not limited to
component and systems tests, and acceptance tests in connection with the Deliverables in Subsections 7.1-7.3 of this Work Order per Citi SDLC Policies and Procedures. Citi shall have thirty (30) days or the duration of the Pilot period
(whichever is greater) to test the Deliverables to determine whether the Deliverables substantially conform to the applicable acceptance criteria as shall be proscribed by Citi. Upon completion of such testing, Citi shall issue to Provider’s
Project Manager notice of acceptance or rejection of the Deliverables. In the event of rejection, Citi shall give its reasons for rejection to Provider’s Project Manager. Provider shall use all reasonable effort to correct any deficiencies or

  

 18 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 
non conformities within fifteen (15) days and resubmit the rejected items. In the event that the resubmitted Deliverables still fails to satisfy the
applicable Acceptance Criteria, Citi shall have the right to terminate the Work Order and receive a refund of any monies paid to date under the Work Order. In the event of such termination, Citi shall return any Deliverables delivered by Provider
under the Work Order. 
  

	14.0	Pricing Schedule (See Exhibit I, Schedule # 1) 

  

	15.0	Non Disclosure Agreement. 

  
 If during the performance of its Services hereunder, Provider must enter into a Non Disclosure Agreement with a subcontractor, processor, or other party to whom Confidential Information must be disclosed, Provider
shall enter into a Non Disclosure Agreement the terms of which shall not materially differ from (Exhibit I, Schedule 2). 
  
 16.0 Termination. 
  
 Upon termination of the Work Order by completion of the Deliverables or as otherwise provided under this Agreement, Provider acknowledges that Citi shall have no affirmative obligation to enter into additional Work
Orders with Provider or proceed with the additional phases of this project. Either party shall have the right to terminate this Work Order in whole or in part at any time upon ninety (90) days notice specifying the extent to which the Work Order is
terminated. In the event this Work Order is terminated by Citi pursuant to Section 2 (B), Citi’s reimbursement for costs incurred by Provider with respect to this Work Order shall     *    . 

 

	17.0	Limitation of Liability 

  
 PURSUANT TO SECTION 9 OF THE AGREEMENT, THE PARTIES AGREE FOR PURPOSES OF THIS WORK ORDER, AND WITH RESPECT TO DIRECT DAMAGES THAT NO PARTY SHALL BE LIABLE TO THE OTHER FOR DIRECT DAMAGES ARISING OUT OF INFRINGEMENT
OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS IN EXCESS OF THE AMOUNT OF FEES PAYABLE PURSUANT TO THIS WORK ORDER, AND WITH RESPECT TO ALL OTHER CLAIMS FOR WHICH A PARTY HAS AN OBLIGATION TO INDEMNIFY THE OTHER PARTY, DIRECT DAMAGES SHALL NOT
EXCEED ONE MILLION ($1,000,000.00) DOLLARS. 
  

	18.0	Project Manager. 

  
 The following individuals shall serve as Project managers for the Parties: 
  

			
	 Victoria Decker
	  	Reshma Rodrick
	 TRX Data Services, Inc.
	  	Citibank N.A
	 8405 Greensboro Drive, Suite 140
	  	111 Wall St.
	 McLean, Virginia 22102
	  	New York, NY 10043

  

 19 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

  

									
	TRX DATA SERVICES, INC.	 	 	 	CITIBANK, N.A.
					
	By:	 	 /s/ Susan R. Hopley
	 	 	 	By:	 	 /s/ John Wizeman

					
	 Name:
	 	 Susan R. Hopley
	 	 	 	 Name:
	 	 John Wizeman

					
	 Title:
	 	 E.V.P. & General Manager
	 	 	 	 Title:
	 	 Sr. Vice President

					
	 Date:
	 	 April 17 ’02
	 	 	 	 Date:
	 	 April 8, 2002

 SCHEDULE 1 
 PRICING 
  
 Price Estimate

 

 
  
 TRX Data Services 
 1477 Chain Bridge Road, Suite 201 
 McLean, Virginia 22101

  

							
	Customer Name:	 	Citibank	 	 	 	 
	TRX Rep:	 	Michael Murphy	 	 	 	 
	Contact Name:	 	Ken Sernler	 	 	 	 
	Project:	 	Pilot	 	 	 	 
	Telephone:	 	*	 	 	 	 
	Fax:	 	*	 	 	 	 

  
 TRX Solutions 
  
 Pilot Program to Cover: TRX Data Services will create an automated,
non-reciprocal data feed that collects commercial card data from two processors     *     and     *    , and consolidate and warehouse this information. TRX will create
a data export into the Citibank Common Format (CCF). TRX will also offer 4 standard reports to view data through the TRX webNAV reporting tool. 
  
 Notes 
  
 Proposal Assumptions:    *     
  
 Transaction Definition: TRX Data Services defines an transaction as any cash movement (Debit or Credit). 
  
 Development N/A Items: Item’s B,D,F,G, and I only pertain to the ongoing
protect and not to the pilot cost. 
  

					
	Breakdown of Fees	  	Price	  	 
	 	  	 	  	 
	Setup cost: includes a portion of infrastructure fee’s for project. This breakdown includes: Project Management, Colo, DB Server, Actuate/Web Server and dedicated line charges.	  	*	  	 
	 	  	 	  	 
	A.) File consolidation development	  	*	  	 
	B.) File consolidation production support	  	*	  	 
	C.) Data warehousing development	  	*	  	 
	D.) Data Warehousing production support	  	*	  	 
	E.) File output formatting development	  	*	  	 
	F.) File output production support	  	*	  	 
	G.) File delivery (transmission, etc.)	  	*	  	 
	H.) Reporting environment development	  	*	  	 
	I.) Reporting production support, includes hosting charges (CPU, Dasd, Network, etc.)	  	*	  	 
	 	  	 	  	 
	Breakdown of Pilot Cost	  	Price	  	 
	 	  	 	  	 
	Add Input File to scope of project (Cost is per input file and based on scope of work for file)	  	*	  	 
	Add Output file to scope of project (Cost is per Output file and based on scope of work for file)	  	*	  	 
	 	  	 	  	 
	Total Cost	  	Price	  	 
	 	  	 	  	 
	Total Setup Fees	  	*	  	 
	Total Development Fees	  	*	  	 
	 	  	 	  	 
	Grand Total	  	*	  	 
	 	  	 	  	 
	Payment Terms	  	 	  	 
	 	  	 	  	 
	    *    	  	 	  	 
	    *    	  	 	  	 
	    *    	  	 	  	 
	 	  	 	  	 
	
	  	
	  	 
	Customer Approval Signature	  	TRX Approval Signature	  	 

  

 21 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE B 
  

COMPENSATION SCHEDULE 
  
 This compensation is for work performed beginning December 1, 2001. 
  
 In order to be paid by Citibank for the Services provided herein, TRX Data Services shall comply with Citibank’s invoice requirements, which are attached hereto as
Attachment 1. 
  
 FEE SCHEDULE 
  
 One Time Charges: 
  

	 	•	 	Travel Agency Feed Development: 

  

			
	 (a)    TRX Data Services currently receiving data feed
 From submitting travel agency
	  	    *    
		
	 (b)    TRX Data Services not currently receiving data feed
 From submitting travel agency
	  	    *    
		
	 (c)    Human Resource Feeds
	  	    *    
		
	 (d)    Credit Card Feeds
	  	    *    

  
 Recurring Charges:

  

			
	 •      Cost of Travel Agency Feeds
	  	    *    
		
	 •      Cost of Air Transactions
	  	    *    
		
	 •      Cost of Credit Card Feeds
	  	    *    
		
	 •      Cost of Credit Card Transactions
	  	    *    
		
	 •      Cost of Human Resource Feeds
	  	    *    

  

	 	•	 	The cost for air transaction are as follows: 

  

	 	1)	Based on air transactions being     *     or greater of the total travel agency transactions, the cost per air transaction will be
    *     for the first     *     air transactions per delivery, and     *     for every air transaction above
    *     per same delivery. 

  

	 	2)	Based on air transactions being     *     of the total travel agency transactions, the above costs will be adjusted by a factor of divided by
the actual percent of air transactions. For example, should the percent of air transactions to total transactions drop to     *    , the effective rates would be
    *    . 

  

	 	3)	Neither party to this Agreement envisions a scenario where the air transactions will be     *     of the total travel agency transactions,
therefore, this Agreement is not valid for such a scenario. Should this radical change of transaction mix ever be anticipated, this Compensation Schedule will be renegotiated. 

  
 Supplementary Support: 
  

			
	 •      Senior Travel Data Analyst
	  	    *    
		
	 •      Senior Developer/Data Analyst
	  	    *    
		
	 •      Programmer/Report Technician
	  	    *    

  
 Schedule Reports;

  

	 	•	 	Production Run - no additional charge, however, Citibank has agreed to make the best efforts not to duplicate reports and that requests for production are properly coordinated
through the identified point of contact for the Agreement (see also the Software License Agreement). 

  

	 	•	 	Distribution - no additional charge if is properly coordinated through the identified contacts, done via e-mail; alternative delivery will be charged as “out of pocket”
expense. 

  
 All “out of pocket” expense
will be approved by the Citibank Program Manager prior to being incurred and will be billed to Citibank at cost. Out of pocket expenses which exceed     *     must be approved in writing by Citibank.

  

 * CONFIDENTIAL TREATMENT REQUESTED 

 Terms: 
  
 All invoices will be billed monthly and shall be due and payable by Citibank within sixty (60) days after receipt by Citibank of the invoice. Further, TRX agrees to give
Citibank a     *     discount on the total amount set forth on an invoice, if such invoice is paid within ten (10) days from receipt thereof. 
  

 * CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE 2 
  

NON-DISCLOSURE AGREEMENT 
  
 THIS AGREEMENT is dated as of             , between
                 (“Provider”), having an office at
                    , and              having an office at
                 (“Company”) having an office at 8405 Greensboro Drive, Suite 140, McLean, VA 22102. 
  
 In consideration of the parties’ willingness to share or consider sharing their
confidential information and to enter into or consider entering into a mutually beneficial relationship, as well as other good and valuable consideration, Provider and Company agree as follows: 
  

	1.	PURPOSE. 

  
 Provider and Company wish to assure the confidentiality of certain trade secrets, information and other materials which have been or may be disclosed in
the course of their relationship or their consideration of whether to enter into a mutually beneficial relationship. The parties acknowledge that they have received access to such information in confidence, and/or may receive or obtain further
access to information which is not available to the general public, and which must be kept confidential for regulatory, customer relations, competitive or other legitimate business reasons. 
  

	2.	CONFIDENTIAL INFORMATION. 

  
 “Confidential Information” of a party shall mean any information, technical data or know-how unknown to the public but known to that party
including, but not limited to, information relating to trade secrets, hardware, software, screens, specifications, designs, plans, drawings, data, prototypes, discoveries, research, developments, processes, procedures, intellectual property, market
research, marketing techniques and plans, business plans and strategies, customer names and other information related to customers, price lists, pricing policies or financial information. “Confidential Information” shall include (i) any
analyses, compilations, studies or other materials prepared by the parties, their representatives or employees that embody or reveal any information falling within the definition above; and (ii) any information that the disclosing party obtained
from another party under an obligation to maintain its confidentiality. Confidential Information may be disclosed in any form, including but not limited to, oral, demonstrative, written, electronic, graphic or machine-readable form. 
  

 22 

	3.	EXCEPTIONS. 

  
 (a) Notwithstanding anything to the contrary contained herein, neither party shall have any obligation with respect to any Confidential Information of the
other party which, as evidenced by tangible records kept in the ordinary course of business: (i) is or becomes generally known to companies engaged in the same or similar businesses as the parties to this Agreement on a non-confidential basis,
through no wrongful act or omission of the receiving party or breach of any obligation owed to the disclosing party by any person or entity; (ii) is lawfully obtained by the receiving party from a third party that has no obligation to the disclosing
party to refrain from using or disclosing such information; (iii) is known by the receiving party prior to disclosure under this Agreement without any obligation to maintain its confidentiality and such information was not disclosed by the
disclosing party under this Agreement; (iv) is independently developed by the receiving party without reference to, use of, or reliance on Confidential Information; or (v) is the subject of a written agreement whereby the disclosing party consents
to the disclosure or use of such Confidential Information. 
  
 (b) If the receiving party or any of its representatives shall be under a legal obligation in connection with an administrative or judicial proceeding to disclose any Confidential Information, the receiving party shall give the disclosing
party prompt notice thereof so that the disclosing party may seek a protective order and/or waive the duty of nondisclosure; provided that in the absence of such order or waiver, if the receiving party or any such representative shall, in the
opinion of its counsel, stand liable for contempt or be likely to suffer other censure or penalty for failure to disclose, disclosure pursuant to the order of the applicable tribunal may be made by the receiving party or its representatives to the
extent necessary to prevent any such finding of contempt or other penalty without liability under this Agreement. If disclosure is necessitated as provided for in this subparagraph, the receiving party shall make every reasonable effort to preserve
the secrecy of the Confidential Information and limit the scope of the disclosure, including but not limited to, seeking an appropriate protective order limiting use or disclosure of the information outside the proceeding. 
  

	4.	PROTECTION OF CONFIDENTIAL INFORMATION. 

  
 (a) Each party will only use Confidential Information for the benefit of and in furtherance of its relationship with the other party or to assess whether
to enter into a mutually beneficial relationship with the other party, and shall not disclose Confidential Information to any third party. Each party agrees to protect Confidential Information from disclosure to anyone other than its directors,
officers, and employees who have a business-related need to have access to such Confidential Information in connection with permissible uses of Confidential Information, and who have entered into agreements with the receiving party binding them to
the confidentiality provisions of this Agreement or substantially equivalent measures. Each party further agrees to promptly notify the other party 

  

 23 

 
in writing of any unauthorized misappropriation, disclosure or use of the other party’s Confidential Information by any person which may come to its
attention and to take all steps reasonably requested by the disclosing party to limit, stop or otherwise remedy such misappropriation, disclosure or use. Nothing in this paragraph shall be construed to limit either party’s right to take any
action it deems necessary to protect its Confidential Information. 
  
 (b) Each party will only copy or reproduce Confidential Information as necessary for its use under the terms of this Agreement, and each such copy or reproduction will be marked with and/or will display the same proprietary notices that
appear on the originals. 
  

	5	PUBLICITY. 

  
 The parties agree not to issue or release any articles, advertising, publicity or other matter relating to this Agreement or mentioning or implying the
name of the other party or its Affiliates or the subject matter of this Agreement, except as may be required by law, and then only after providing the other party with an opportunity to review and comment thereon, 
  

	7.	TERM / RETURN OF MATERIALS. 

  
 (a) The obligations under the Agreement shall continue for five (5) years following termination or expiration of the relationship between Provider and
Company, or, if no such relationship is formed, for five (5) years following the last communication between Provider and Company in connection with consideration of entering into a mutually beneficial relationship, provided, however, that
obligations under this Agreement regarding any information constituting trade secrets (as defined by applicable law) shall continue for as long as the Information in question remains a trade secret. 
  
 (b) Upon request by the disclosing party at any time, the receiving party
shall promptly return or submit any documents or materials (including electronically-stored materials), and any copies thereof, that contain, refer to, reflect or reveal Confidential Information, which shall at all times remain the sole and
exclusive property of the disclosing party. 
  

	8.	INJUNCTIVE RELIEF. 

  
 The unauthorized disclosure or use of any Confidential Information would cause immediate and irreparable injury to the disclosing party and/or its
Affiliates which could not be adequately compensated by monetary damages. Each party therefore acknowledges that a disclosing party and/or its Affiliates are entitled to any temporary or 

  

 24 

 
permanent injunctive relief necessary to prevent such disclosure or use, or threat of disclosure or use., and consents to the jurisdiction of any federal or
state court sitting in New York State for purposes of any suit under this Agreement and to service of process therein by certified or registered mail, return requested certified. 
  

	9.	OWNERSHIP. 

  
 (a) No license to the receiving party under any trademark, patent, copyright or any other intellectual property right is either granted or implied by the
disclosure of Confidential Information to such party. None of the Confidential Information which may be disclosed to the receiving party shall constitute any representation, warranty, assurance, guarantee or inducement by the disclosing party of any
kind including but not limited to representations, warranties, assurances, guarantees or inducements with respect to the non-infringement of trademarks, patents, copyrights or any other intellectual property rights, or of other rights of any person
or entity. 
  
 (b) All Confidential Information, copies or
reproductions thereof, and all information and material that derives from it, shall be and will remain the sole and exclusive property of the disclosing party until and unless some other written agreement is made regarding the Confidential
Information. This Agreement does not transfer any license or other right to use the Confidential Information other than as proscribed in this Agreement, and does not obligate either party to provide any such rights in the future. 
  

	10.	NO COMMITMENT. 

  
 Subject to the undersigned’s confidentiality obligations under this Agreement, this Agreement does not obligate either party to enter into or
continue a binding business relationship with the other party, and nothing contained herein shall be deemed or construed to preclude either party from independently pursuing any opportunities discussed with the other party (alone, or in connection
with any other party). 
  

	11.	NO EXPORT OUTSIDE U.S. 

  
 In addition to and without limitation of any obligations under this Agreement: 
  

	 	(a)	The parties agree they will not, without the prior written consent of the other party, transmit, directly or indirectly, the Confidential Information received under this Agreement
or any portion thereof to any country outside the United States. 

  

	 	(b)	 The parties agree that, unless prior written authorization is obtained from the disclosing party and from the United States Department of Commerce or other relevant
agency of the U.S. Government, the receiving party will not knowingly reexport, directly or indirectly, the Confidential Information - or allow the direct 

  

 25 

	 	 
product of such Confidential Information to be exported, directly or indirectly, in violation of United States export laws. 

  

	12.	NOTIFICATION. 

  
 All notices provided for in this Agreement shall be in writing and shall be sent by registered or certified mail to: 
  

			
	If to Provider	  	If to Company:
	 Attn:
	  	Attn:

  
 The parties agree
that any change in the information listed in this Article will be promptly disclosed in writing to the other party and will be effective only on receipt of such written notification. 
  

	13.	GENERAL PROVISIONS. 

  
 (a) This Agreement shall be governed by and construed and enforced exclusively in accordance with the laws of the State of New York as if this Agreement
were made in New York for performance entirely within the State of New York. 
  
 (b) The provisions of this Agreement which by their sense and context are meant to survive the expiration or sooner termination of the Agreement shall so survive, including but not limited to confidentiality and
export provisions. 
  
 (c) This Agreement contains the full and
complete understanding of the parties with respect to the subject matter of this Agreement, and supersedes all prior representations and understandings, whether oral or written. 
  
 (d) If any provision of this Agreement is invalid or unenforceable under applicable law, that provision shall be enforced to
the maximum extent possible and the remaining provisions shall remain in full force and effect. 
  
 (e) This Agreement shall be binding on the parties and their respective successors and assigns. 
  
 (f) Modification or waiver of any provision of this Agreement shall be
effective only if such modification or waiver is in writing and signed by a duly authorized officer of the party against whom enforcement is sought. 
  
 (g) This Agreement is without prejudice to any rights either party may have under patent, trademark, copyright, trade secret or other applicable law.

  

 26 

 In Witness Whereof, the parties to this Agreement, through their duly authorized officers, have executed this Agreement
as of the day and year first set forth below. 
  

									
	 Company
	 	 	 	 Provider.

					
	By:	 	 	 	 	 	 By:
	 	 
					
	 Name:
	 	 	 	 	 	 Name:
	 	 
					
	 Title:
	 	 	 	 	 	 Title:
	 	 
					
	 Date:
	 	 	 	 	 	 Date:
	 	 

  

 27 

 Initial Enrollment Period Certificate 
  

	 	•	 	Customer TRX, Inc. 

  

	 	•	 	IBM Authorized Business Partner:     *     

  

	 	•	 	Call Own #:     *     

  

	 	•	 	Date Signed: 8/29/2003 

  

	 	•	 	Service on Contract: 

  

	 	•	 	Hardware Maintenance 

  

	 	•	 	Alert 

  

	 	•	 	Warranty Service Upgrade 7x24 

  

	 	•	 	Equipment [machine type/serial#] 

  
     *     
  
     *     
  
     *     
  
     *     
  
     *     
  
 This Certificate summarizes the data found in your contracts. It docs not modify, nor should it be construed as a replacement for your contracts. This is not a legally
binding document. 

  
 * CONFIDENTIAL TREATMENT
REQUESTED 

 Schedule 3 
 Citi Business Requirements Document 
  

 28 

 EBUSINESS COMMERCIAL CARDS 
  
 TRX Global Data Services Pilot 
  
 CitiDirect for Cards 
 Business Requirements Document 
  

					
	 Prepared by
	  	:	  	 PTIG

	 First Published Date
	  	:	  	 12/19/01

	 Version
	  	:	  	 0.3

	 Published Date
	  	:	  	 01/04/02

	 Document Classification
	  	:	  	 INTERNAL USE

  
 

 
  
 COPYRIGHT NOTICE

  
 Copyright © (2001) by Citibank, N.A. 
 All right reserved. These materials are confidential and proprietary to 
 Citibank N.A.
and no part of these materials should be reproduced, 
 published in any form by any means, electronic or mechanical including 
 photocopy or any information storage or retrieval system nor should the 
 materials be disclosed to third parties without the express written 
 authorization of Citibank N.A.

 Version Control 
  

									
	Version
No.

	  	Date

	  	Author

	  	Sections
Changed

	  	 Description of changes

	0.1	  	12/19/01	  	PTIG	  	new	  	new
					
	0.2	  	12/31/01	  	PTIG	  	2.2	  	Language Updated
					
	0.3	  	1/3/02	  	PTIG	  	1.1,2.1,2.2 2.3
2.2.2 and 2.2.5	  	 Language updated and 2.2.3 and 2.2.4 merged New section
 New sections

					
	0.4	  	1/7/02	  	PTIG	  	2.2.1,2.2.2,
2.2.5,2.3, &
2.2.6	  	Added Note to 2.2.1 item 3. Standardized on business days in sections 2.2.2, 2.2.5, and 2.3. Added report comments to section 2.2.6 item 6.

  

 2 

 Contents 
  

					
	 1
	  	 OVERVIEW
	  	4
			
	 1.1
	  	 PROJECT BACKGROUND
	  	4
	 1.2
	  	 PROJECT OBJECTIVE
	  	4
	 1.3
	  	 BENEFITS TO CUSTOMER
	  	4
	 1.4
	  	 TARGET MARKET FOR THE PROJECT
	  	4
			
	 2
	  	 BUSINESS REQUIREMENTS
	  	4
			
	 2.1
	  	 REQUIREMENTS SOURCE
	  	4
	 2.2
	  	 REQUIREMENTS – CAPABILITIES / FEATURES / FUNCTIONS
	  	5
	 2.2.1
	  	 Inbound File Feeds
	  	5
	 2.2.2
	  	 Additional Inbound File Feed
	  	5
	 2.2.3
	  	 Data Consolidation and Warehouse
	  	5
	 2.2.4
	  	 Standard Output File – Citibank Common Format (CCF)
	  	6
	 2.2.5
	  	 Additional Output File
	  	6
	 2.2.6
	  	 Reports
	  	6
	 2.3
	  	 CRITICAL SUCCESS FACTORS
	  	7
	 APPENDIX 1: DRAFT LAYOUT FOR CCF
	  	8
	 A1.1
	  	 Cardholder Data File Layout
	  	8
	 A1.2
	  	 Transaction Data File Layout
	  	11
	 A1.3
	  	 Hierarchy Layout
	  	13
	 APPENDIX B: REPORT TEMPLATES
	  	14

  

 3 

	1	OVERVIEW 

  

	1.1	Project Background 

  
 In support of cost-effective development and deployment of a competitive global solution for file delivery and reporting with globally consolidated data, Citigroup will conduct a Global Data Services Pilot (GDSP) with
the vendor TRX. The key objective of the GDSP is to determine and establish the capabilities of TRX as a potential provider of services. This will be validated, by asking TRX to consolidate data     *     and
accurately map the consolidated data into a Citibank Common Format (CCF) file as well as a sample of Citibank defined “standard” reports. 
  

	1.2	Project Objective 

  
 For successful implementation of the GDSP, the following project objectives must be accomplished: 
  

	 	•	 	Stream in data and file feeds from sources     *    . 

  

	 	•	 	Consolidate and warehouse data into a single, relational, extensible database with standardized data description and formatting. 

  

	 	•	 	Create standard output file, per Citibank’s defined format – Citibank Common Format (CCF). 

  

	 	•	 	During the GDSP, Citibank will obtain the output file from the vendor. The method of obtaining the output file from the vendor will be via
    *    . 

  

	 	•	 	Provide basic reporting functionality for the consolidated data from the two processors. The reporting functionality will give the end user limited control to select, view or
download standard reports. The GDSP will include four standard reports (samples included in the appendix B). 

  

	1.3	Benefits to Customer 

  

	 	•	 	Successful implementation of the GDSP will greatly improve the time to market of data files and a selection of standard reports to the European based Commercial Cards customers.

  

	1.4	Target Market for the Project 

  

	 	•	 	The target market for the data files and reports are the Europe based Commercial Cards clients. 

  

	2	BUSINESS REQUIREMENTS 

  

	2.1	Requirements Source 

  
 The requirements for file delivery are based upon the existing input file format for the     *     processors. 
  

 4 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	2.2	Requirements - Capabilities/Features/Functions 

  

	2.2.1 	Inbound File Feeds 

  

	1.	The vendor will create an automated, non-reciprocal     *    . 

  

	2.	This entails formulating a methodology to schedule daily collection and homogenization of data from the two processors. File generation, validation and transmission protocols are to
have an automated design structure. If required by the vendor, the Technology Team will provide requirements related to how the vendor will receive the data, and within what time frames. 

  

	3.	The file formats for the two processor inbound files will be provided separately to the vendor. For     *    . The vendor must refer to the
    *     for details (in soft copy format). (Note:    *     will be upgrading from     *     of their software during
    *    . The impacts of this are unknown at this time.) The vendor should note that the nine inbound     *     layouts for each file will be provided as hard copies
(soft copy unavailable). 

  

	4.	The vendor will be provided with a point of contact within Citibank for working with the processors. The technology team will make the necessary arrangements to facilitate the
communication between the vendor and the processors. 

  

	2.2.2 	Additional Inbound File Feed 

  

	1.	Citibank will provide to the vendor a third input file after the initial files     *     have been consolidated and deemed acceptable. This
requirement will demonstrate the vendor’s ability, as the larger project progresses, to adapt quickly, and seamlessly consolidate any additional file feeds as inputs. 

  

	2.	The specifications for this additional file will be provided to the vendor after the completion and successful review of the consolidated database. 

  

	3.	The vendor will be given     *     business days to complete the integration of this file. 

  

	2.2.3 	Data Consolidation and Warehouse 

  

	1.	The vendor will be required to consolidate and warehouse the data from two processors into a     *     with standardized data description and
formatting. 

  

	2.	All available data elements from the two processors will have to be stored in the data warehouse constructed by the vendor. The vendor will store similar data from the two
processors in a common format. The content of stored data will include     *    . 

  

	3.	Standardization for data exporting will require the conversion of source records into a universal format—Citibank Common Format (CCF) that will be housed within the system.
Data manipulation is to be cataloged and cross-referenced in a data dictionary grouped by the respective processor platforms. 

  

	4.	The vendor will ensure that the data is backed up for the two processors for any given date. 

  

	5.	The vendor will ensure that all data exception can be tracked and provided to Citibank in a Citibank desired format (will be specified at a later point). 

 

	6.	 The system must demonstrate the ability to handle the following exceptions:    *     

  

 5 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	 
    *    . 

  

	2.2.4	Standard Output File - Citibank Common Format (CCF) 

  

	1.	The Citibank Common Format (CCF) will mimic the file layout shown in Appendix 1. with any known deficiencies corrected. The vendor will review this layout and if necessary, provide
recommendations for improvements. 

  

	2.	    *    . 

  

	3.	    *    . 

  

	4.	    *    . 

  

	5.	    *    . 

  

	6.	    *    . 

  

	2.2.5	Additional Output File 

  

	1.	Citibank will provide the specifications to the vendor for an additional output file upon the successful completion of the CCF output file described above. The purpose of this
requirement is to ensure that vendor has a quick turnaround time in providing additional data output files while meeting accuracy and integrity criteria. 

  

	2.	The vendor will be given     *     business days to complete this file output. 

  

	2.2.6	Reports 

  

	1.	For the production of reports, the vendor will use data elements from the consolidated database (containing data from the two processors). 

  

	2.	The selection of data elements will be determined by the reports selected for the GDSP. 

  

	3.	The vendor will provide some limited control to the end user for report selection and execution. These include: 

  

	 	•	 	    *    ; 

  

	 	•	 	    *    . 

  

	 	•	 	    *    . 

  

	4.	The vendor will ensure that the end user of reports will not see other users’ data. In other words, the vendor will ensure that data contained in reports are based on
    *    . 

  

	5.	For the GDSP, all reports will be in the inherent or the billed currency of the user. 

  

	6.	For the GDSP, the vendor will produce Web based reports that will mimic templates shown in Appendix B. These reports include 

  

	 	•	 	    *     

  

	 	•	 	    *     

  

	 	•	 	    *     

  

 6 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	•	 	    *     

  

	2.3	Critical Success Factors 

  

	1.	The vendor will ensure that the CCF file can settle to (reconcile) input totals (or control totals) for the two processors and paper statements of the customers.

  

	2.	The vendor will ensure that all output data elements (for CCF file and reports) are populated with the input data elements from the two processors. In other words, no data is lost.
The vendor will also ensure that the CCF file format is provided to Citibank upon acknowledgement of completion of the consolidated database. 

  

	3.	The vendor will ensure that the exception data is properly stored and transmitted to Citibank. 

  

	4.	The vendor will ensure that availability of data to the customers is 24x7. 

  

	5.	A third input (processor) file, in addition to     *    , must be successfully incorporated into the database. This will be deemed successful
if the CCF and other file are created correctly. This must be completed within     *     business days. 

  

	6.	The vendor successfully develop and output a new file type within     *     business days from receiving the format from Citibank.

  

	7.	The vendor must demonstrate the ability to display reports in inherent or billed currency. 

  

	8.	This pilot effort will be completed by     *    . (This assumes a begin date of     *    .)

  

 7 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Appendix 1: Draft Layout for CCF 
  

	A1.1	Cardholder Data File Layout 

  
     *     
  

 8 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 9 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 10 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	A1.2	 Transaction Data File Layout 

  
     *     
  

 11 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 12 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	A1.3	Hierarchy Layout 

  
     *     
  

 13 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Appendix B: Report Templates 
  
 Management Information System 
  

			
	TRANSACTION LEVEL	 	

  
 ACCOUNT INACTIVITY
REPORT 
  
 XYZ COMPANY 
 ACCOUNT STATEMENT EXCEPTIONS 
 INACTIVITY REPORT 
  
     *     
  

 14 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

			
	Management Information System	  	 
	 SUMMARY LEVEL
	  	

  
 SUPPLIER LIST BY
VOLUME 
  
     *    

  
  

 15 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

			
	Management Information system	  	 
	DETAIL LEVEL	  	

  
 ACCOUNT CYCLE REPORT

  
     *    

  

 16 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

			
	Management Information System	  	 
	 DETAIL LEVEL
	  	

  
 ACCOUNT LISTING

  
     *    

  

 17 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Schedule 4 
 GDSP Project Plan 
  

 29 

     *     
  

 Page 1 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 2 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 3 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 4 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 5 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 6 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 7 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 8 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 9 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  

 Page 10 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 EXHIBIT II 
  

Citibank/TRX Non Disclosure Agreement 
 (Effective Date: October 1, 2001) 
  

 30 

 MUTUAL NON-DISCLOSURE AGREEMENT 
  
 THIS AGREEMENT, effective as of October 1,2001 between Citibank N.A. (“Citi”), a
national banking association, having an office at 111 Wall Street, New York, NY 10 _43 and Arthur H. Ltd. d/b/a TRX Data Services (“Company”) having an office at 1477 Chainbridge Road, Suite 201, McLean, VA 22101. 
  
 In consideration of the parties’ willingness to share or consider sharing their
confidential information and to enter into or consider entering into a mutually beneficial relationship, as well as other good and valuable consideration, Citi and Company agree as follows: 
  

	1.	PURPOSE. 

  
 Citi and Company wish to assure the confidentiality of certain trade secrets, information and other materials which have been or may be disclosed in the
course of their relationship or their consideration of whether to enter into a mutually beneficial relationship. The parties acknowledge that they have received access to such information in confidence, and/or may receive or obtain, further access
to information which is not available to the general public, and which must be kept confidential for regulatory, customer relations, competitive or other legitimate business reasons. 
  

	2.	CONFIDENTIAL INFORMATION. 

  
 “Confidential Information” of a party shall ____ any information, technical data or know-how unknown to the public but known to that party
including, but not limited to, information relating to trade secrets, hardware, software, screens, specifications, designs, plans, drawings, data, prototypes, discoveries, research, developments, processes, procedures, intellectual property, market
research, marketing techniques and plans, business plans and strategies, customer names and other information related to customers, price lists, pricing policies or financial information. “Confidential Information” shall include (i) any
analyses, compilations, studies or other materials prepared by the parties, their representatives or employees that embody or reveal any information falling within the definition above; and (ii) any information that the disclosing party obtained
from another party under an obligation to maintain its confidentiality. Confidential Information may be disclosed in any form, including but not limited to, oral, demonstrative, written, electronic, graphic or machine-readable form. 
  

	3.	EXCEPTIONS. 

  
 (a) Notwithstanding anything to the contrary contained herein, neither party shall have any obligation with respect to any Confidential Information of the
other 

 
party which, as evidenced by tangible records kept in the ordinary course of business: (i) is or becomes generally known to companies engaged in the same or
similar businesses as the parties to this Agreement on a non-confidential basis, through no wrongful act or omission of the receiving party or breach of any obligation owed to the disclosing party by any person or entity; (ii) is lawfully obtained
by the receiving party from a third party that has no obligation to the disclosing party to refrain from using or disclosing such information; (iii) is known by the receiving party prior to disclosure under this Agreement without any obligation to
maintain its confidentiality and such information was not disclosed by the disclosing party under this Agreement; (iv) is independently developed by the receiving party without reference to, use of, or reliance on Confidential Information; or (v) is
the subject of a written agreement whereby the disclosing party consents to the disclosure or use of such Confidential Information. 
  
 (b) If the receiving party or any of its representatives shall be under a legal obligation in connection with an administrative or judicial proceeding to
disclose any Confidential Information, the receiving party shall give the disclosing party prompt notice thereof so that the disclosing party may seek a protective order and/or waive the duty of nondisclosure; provided that in the absence of such
order or waiver, if the receiving party or any such representative shall in the opinion of its counsel, stand liable for contempt or be likely to suffer other censure or penalty for failure to disclose, disclosure pursuant to the order of the
applicable tribunal may be made by the receiving party or its representatives to the extent necessary to prevent any such finding of contempt or other penalty without liability under this Agreement. If disclosure is necessitated as provided for in
this subparagraph, the receiving party shall make every reasonable effort to preserve the secrecy of the Confidential Information and limit the scope of the disclosure, including but not limited to, seeking an appropriate protective order limiting
use or disclosure of the information outside the proceeding. 
  

	4.	PROTECTION OF CONFIDENTIAL INFORMATION. 

  
 (a) Each party will only use Confidential Information for the benefit of and in furtherance of its relationship with the other party or to assess whether
to enter into a mutually beneficial relationship with the other party, and shall not disclose Confidential Information to any third party. Each party agrees to protect Confidential Information from disclosure to anyone other than its directors,
officers, employees, Affiliates, and subcontractors who have a business-related need to have access to such Confidential Information in connection with permissible uses of Confidential Information, and who have entered into agreements with the
receiving party binding them to the confidentiality provisions of this Agreement or substantially equivalent measures. Each party further agrees 

 
to promptly notify the other party in writing of any unauthorized misappropriation, disclosure or use of the other party’s Confidential Information by
any person which may come to its attention and to take all steps reasonably requested by the disclosing party to limit, stop or otherwise remedy such misappropriation, disclosure or use. Nothing in this paragraph shall be construed to limit either
party’s right to take any action it deems necessary to protect its Confidential Information. 
  
 (b) Each party will only copy or reproduce Confidential Information as necessary for its use under the terms of this Agreement, and each such copy or
reproduction will be marked with and/or will display the same proprietary notices that appear on the originals. 
  

	5.	AFFILIATES. 

  
 For purposes of this Agreement, “Affiliates” are those companies, existing or future, owning or owned by, either directly or indirectly, or
controlling, controlled by or under common control with a party. For the purposes of this Agreement, the term “Citi” includes Citi Affiliates. 
  

	6.	PUBLICITY. 

  
 The parties agree not to issue or release any articles, advertising, publicity or other matter relating to this Agreement or mentioning or implying the
name of the other party or its Affiliates or the subject matter of this Agreement without the written consent of the other party, except as may be required by law, and then only after providing the other party with an opportunity to review and
comment thereon, 
  

	7.	TERM / RETURN OF MATERIALS. 

  
 (a) The obligations under the Agreement shall continue for three (3) years following termination or expiration of the relationship between Citi and
Company, or, if no such relationship is formed, for three (3) years following the last communication between Citi and Company in connection with consideration of entering into a mutually beneficial relationship, provided, however, that obligations
under this Agreement regarding any information constituting trade secrets (as defined by applicable law) shall continue for as long as the information in question remains a trade secret. 
  
 (b) Upon request by the disclosing party at any time, the receiving party shall promptly return or submit any documents or
materials (including electronically- 

 
stored materials), and any copies thereof, that contain, refer to, reflect or reveal Confidential Information, which shall at all times remain the sole and
exclusive property of the disclosing party. 
  

	8.	INJUNCT1VE RELIEF. 

  
 The unauthorized disclosure or use of any Confidential Information would cause immediate and irreparable injury to the disclosing party and/or its
Affiliates which could not be adequately compensated by monetary damages. Each party therefore acknowledges that a disclosing party and/or its Affiliates are entitled to any temporary or permanent injunctive relief necessary to prevent such
disclosure or use, or threat of disclosure or use. 
  

	9.	OWNERSHIP. 

  
 (a) No license to the receiving party under any trademark, patent, copyright or any other intellectual property right is either granted or implied by the
disclosure of Confidential Information to such party. None of the Confidential Information which may be disclosed to the receiving party shall constitute any representation, warranty, assurance, guarantee or inducement by the disclosing party of any
kind including but not limited to representations, warranties, assurances, guarantees or inducements with respect to the non-infringement of trademarks, patents, copyrights or any other intellectual property rights, or of other rights of any person
or entity. 
  
 (b) All Confidential Information, copies or
reproductions thereof, and all information and material that derives from it, shall be and will remain the sole and exclusive property of the disclosing party until and unless some other written agreement is made regarding the Confidential
Information. This Agreement does not transfer any license or other right to use the Confidential Information other than as proscribed in this Agreement, and does not obligate either party to provide any such rights in the future. 
  

	10.	NO COMMITMENT. 

  
 Subject to the undersigned’s confidentiality obligations under this Agreement, this Agreement does not obligate either party to enter into or
continue a binding business relationship with the other party, and nothing contained herein shill be deemed or construed to preclude either party from independently pursuing any opportunities discussed with the other party (alone, or in connection
with any other party). 

	11.	NO EXPORT OUTSIDE U.S. 

  
 In addition to and without limitation of any obligations under this Agreement: 
  

	 	(a)	The parties agree they will not, without the prior written consent of the other party, transmit, directly or indirectly, the Confidential Information received under this Agreement
or any portion thereof to any country outside the United States. 

  

	 	(b)	The parties agree that, unless prior written authorization is obtained from the disclosing party and from the United States Department of Commerce or other relevant agency of the U.
S. Government, the receiving party will not knowingly reexport, directly or indirectly, the Confidential Information — or allow the direct product of such Confidential Information to be exported, directly or indirectly, in violation of United
States export laws. 

  

	12.	NOTIFICATION. 

  
 All notices provided for in this Agreement shall be in writing and shall be sent by registered or certified mail to: 
  

			
	If to Citi	  	If to Company:
	 Attn: Jack Slavinski
	  	 
	 Cc: Reshma Rodricks 
	  	Attn: Christopher Brittin
	 Citibank, N A.
	  	TRX Data Services
	 111 Wall Street
	  	1477 Chainbridge Road, Suite 201
	 New York, NY 10043
	  	McLean, VA 22101

  
 The parties agree that
any change in the information listed in this Articles will be promptly disclosed in writing to the other party and will be effective only on receipt of such written notification. 
  

	13.	GENERAL PROVISIONS. 

  
 (a) This Agreement shall be governed by and construed and enforced exclusively in accordance with the laws of the State of New York as if this Agreement
were made in New York for performance entirely within the State of New York. 
  
 (b) The provisions of this Agreement that by their sense and context are meant to survive the expiration or sooner termination of the Agreement shall so survive, including but not limited to confidentiality and export
provisions. 

 (c) This Agreement contains the full and complete understanding of the panics with respect to the subject
matter of this Agreement, and supersedes all prior representations and understandings, whether oral or written. 
  
 (d) If any provision of this Agreement is invalid or unenforceable under applicable law, that provision shall be enforced to the maximum extent possible
and the remaining provisions shall remain in full force and effect. 
  
 (e) This Agreement shall be binding on the parties and their respective successors and assigns. Neither party may assign all or any portion of this Agreement or any rights or obligations hereunder without the prior written consent of the
other party and any such attempted assignment shall be void. Notwithstanding the foregoing, Citi may assign all or any portion of this Agreement to an Affiliate upon notice to Company of such assignment. 
  
 (f) Modification or waiver of any provision of this Agreement shall be
effective only if such modification or waiver is in writing and signed by a duly authorized officer of the party against whom enforcement is sought. 
  
 (g) This Agreement is without prejudice to any rights either party may have under patent, trademark, copyright, trade secret or other applicable law.

  
 (h) This Agreement may be executed in several counterparts,
all of which taken together shall constitute one single Agreement between the parties. 
  
 In Witness Whereof, the parties to this Agreement, through their duly authorized officers, have executed this Agreement as of the day and year first set forth below. 
  

									
	 TRX Data Services
	 	 	 	 Citibank, N.A.

					
	By:	 	 /s/ Christopher M. Brittin
	 	 	 	By:	 	 /s/ Jack Slavinski

	 Name:
	 	 Christopher M. Brittin
	 	 	 	 Name:
	 	 Jack Slavinski

	 Title:
	 	 EVP, TRX Data Services
	 	 	 	 Title:
	 	 SVP, Citibank

	 Date:
	 	 8-Jan-2002
	 	 	 	 Date:
	 	 Jan 23, 2002

 EXHIBIT III 
 FORMS 
  

 32 

 Schedule 1 
 PROVIDER AND INDEPENDENT CONTRACTOR CERTIFICATION FORM 
  
 To comply with federal and state laws, it is mandatory that workers identified as “Independent Contractors” and “Providers” are correctly classified as such. Therefore, the following certification
must be completed and signed by a supervising officer and Provider/Independent Contractor and kept on file in your business unit. An Independent Contractor or Provider who cannot satisfy the listed criteria will not be paid through National
Payables. 
  

					
			
	  	 	 	 	  
	Name of Provider/Contractor	 	 	 	Group/ Business Department

  
 CERTIFICATION

  
 I hereby certify above Provider/Contractor has performed work in the above
Group or Department and meets all the following conditions and can be paid as a Provider or Independent Contractor: 
  

	 	•	 	The Provider/Contractor has the right to control and direct the means and manner in which the project is to be accomplished. 

  

	 	•	 	The agreed fee or payment for the project is for the delivery of a completed work project or segments thereof. 

  

	 	•	 	The Provider/Contractor has an independent place of business or is able to perform the services off premises. If not, explain below: 

 ____________________________________________________________________________________________________ 
  
 ____________________________________________________________________________________________________ 
  

	 	•	 	The Provider/Contractor makes his/her services available to other clients. 

  
 The information I have provided on this form is accurate to the best of my knowledge and is subject to verification. I understand that any misrepresentation or omission
of fact on this form may be grounds for corrective action, up to and including termination of my employment. 
  

					
			
	  	 	 	 	  
	Signature of Citi Project Manager / Supervising Officer	 	 	 	Date

  
 The information I have provided on
this form is accurate to the best of my knowledge and is subject to verification. I understand that any misrepresentation or omission of fact on this form may result in the immediate termination of my services and cancellation of my agreement for
services. 
  

					
			
	  	 	 	 	  
	Signature of Independent Contractor or Provider	 	 	 	Date

  

 32.1 

 Schedule 2 
 PRO FORMA INVOICE FOR PROVIDER SERVICES 
 (to be type on Provider Firm’s Letterhead)

  

	
	 Date:
                    

	 Period Covered (Start Date and Estimated Completion Date): _______________________________________________________

	 Name of Assignment: _______________________________________________________________________________________

	 Name of Provider’s Firm: _______________________________________________________________________

	 Provider’s Federal Identification Number. __________________________________________________________

	 Provider’s Project Manager in Charge: _________________________________________________________________________

	 Citi Cost Center (Project and Account Numbers): ________________________________________________________________

	 Citi Project Manager and Telephone Number. ___________________________________________________________________

  
 Monthly Assignment Progress
Summary: 
  
 (Discuss costs incurred, future costs, estimated completion
dates and variances to the existing Work Order. This must address progress toward completion of the deliverables and indicate if the Acceptance Criteria has been met) 
  

	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 
	
	 

  
 Citi Fees: 

 

											
	 Date

	  	 Description of Work Done by Deliverable

	  	 Provider

	  	Rate

	  	Hours

	  	Cost

	 	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	Total Fees:                     	  	 

  

 33 

 PRO FORMA INVOICE FOR PROVIDER SERVICES, continued 
  
 Citi Disbursements Itemized: 
  

					
	 Type

	  	Description

	  	Cost

	 Airfare (specify number of trips and names of travelers)
	  	 	  	 
	 Lodging
	  	 	  	 
	 Business Meals/Entertainment
	  	 	  	 
	 Private Cars/Taxi/Car Rentals
	  	 	  	 
	 Long Distance Calls/Faxes
	  	 	  	 
	 Photocopying (specify number of pages and cost per page)
	  	 	  	 
	 Video-conferencing
	  	 	  	 
	 Third-party Service Finns (attach third-party invoice)
	  	 	  	 
	 Other (itemize)
	  	 	  	 

  

				
	 Total Disbursements:
	  	$	                    
	 Total Fees and Disbursements:
	  	$	                    

  
 Assignment-To-Date Expense
Summary: 
  

									
	 	  	Actual
Costs

	  	Not-to-Exceed
Cost Estimate

	  	Balance
Remaining

	  	Comments/
Variance
Explanation*

	 Fees:
	  	 	  	 	  	 	  	 
	 Disbursements:
	  	 	  	 	  	 	  	 
	 TOTAL:
	  	 	  	 	  	 	  	 

  

	*	Any revised cost estimate(s) must be approved by Citi according to policy. 

  

 34 

 PRO FORMA INVOICE FOR PROVIDER SERVICES, CONTINUED 
  
 ATTESTATION 
  
 FOR PROJECT MANAGER: 
  

	 	•	 	If payment is being made to a corporation or partnership that has an Employer Identification Number on file with Citibank’s National Payments Department, the
following Authorization Statement must be included verbatim with every bill: 

  
 My signature below attests to the fact that valid, approved copies of the following documents are on file for the above named Provider, an approved
contract, Assignment Plan and Cost Estimate Statement and written verification from the Legal Counsel assigned to my Business Unit certifying that he/she has reviewed the contract with Provider. I further attest that the Provider has complied
with all requirements of the Spend Mart Policy for Engaging Outside Provider in the U.S. 
  

	 	•	 	If payment is being made to a Provider who does not have a Employer Identification Number on file with Citibank’s National Payments Department, the following
Authorization Statement must be included verbatim with every bill: 

  
 My signature below attests to the fact that valid, approved copies of the following documents are on file for the above named Provider: an approved
contract, Assignment Plan and Cost Estimate Statement, Provider and Independent Contractors Certification Form and written verification for the Legal Counsel assignment to my Business Unit certifying that he/she has reviewed the contract with
Provider. I further attest that the Provider has complied with all requirement of the Spend Smart Policy for Engaging Outside Provider in the U.S. 
  
 The Project Manager’s (or designee) signature, print name and date signed: 
  

			
		
	 Signature:
	 	 
		
	 Print Name:
	 	 
		
	 	 	 Date:
                    

  

 35 

 EXHIBIT IV 
  
 Provider Obligations and Requirements for Processing of Personal Data 
  
 In order to further ensure adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals
for the transfer by Citibank N.A., its Affiliates, or it third party service providers to Provider of the Personal Data (“Personal Data” shall mean any information relating to an identified or identifiable natural person) to be processed
under the terms of this Agreement, Provider agrees and warrants: 
  
 (a) to
process the Personal Data on behalf of Citi and in compliance with the terms of this Agreement, if Provider cannot provide such compliance for whatever reason, Provider agrees to inform Citi promptly of its inability to comply, in which case Citi
may suspend the transfer of data and treat such non compliance as a material breach of this Agreement; 
  
 (b) that Provider has implemented the technical and organizational security measures specified in Schedule 1 of this Exhibit IV before processing the Personal Data. 
  
 (c) that Provider shall promptly notify the Citi about: 
  
 (i) any legally binding request for disclosure of the Personal Data by a law enforcement
authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation, 
  
 (ii) any accidental or unauthorized access and 
  
 (iii) any request received directly from the data subjects before responding to that request, unless otherwise legally authorized to do so. 
  
 (d) that Provider shall deal promptly and properly with all inquiries from Citi relating to
Provider’s processing of the Personal Data and to comply with any applicable mandates of any Supervisory Authority (“Supervisory Authority” shall mean a public authority of a country in the European Union responsible for regulating,
enforcing, or monitoring Personal Data as described in Directive 95/46EC) with regard to the processing of the Personal Data; 
  
 (e) that Provider upon the reasonable request of Citi, shall submit its data processing facilities, data files, and documentation needed for processing to an audit/or
certification by Citi (or any independent or impartial inspection by agents or auditors selected by Citi) to ascertain the compliance with the warranties and terms of this Exhibit IV and the attached Schedule upon reasonable notice and during
regular business hours at Citi’s expense. 
  
 Provider further agrees:

  
 a) that it shall be liable to Citi for damages it causes by any breach of the
provisions of this Exhibit and attached Schedule. 
  
 b) that Provider shall
indemnify Citi or its affiliates who provide Personal Data to Provider pursuant to this Agreement from any claims, liability, loss, cost or expense, brought by Data Subjects (“Data Subject” shall mean a natural person who can be
identified, directly or indirectly, in particular by reference to an identification number or to one or more factors to his physical, physiological, mental, cultural, economic or social identity.) arising out of or resulting from a breach of the
terms of this Exhibit IV or the attached Schedule. 
  
 c) that the Supervisory
Authority has the right to conduct an audit of the Provider which has the same scope and is subject to the same conditions as would apply to an audit of Citi under the applicable data protection law. 
  
 d) that upon the termination of the provision of these processing services, Provider shall,
at the choice of Citi, return all the Personal Data transferred and the copies thereof to Citi or shall destroy all the Personal Data and certify to Citi that Provider has done so. Any information retained under Section 2 D shall not contain any
Personal Data. 
  

 36 

  
 EXHIBIT IV 

 
 Schedule 1 
  
 Technical and Organizational Security Measures 
  
 Citi and Provider undertake to institute and maintain the data protection measures to
accomplish the following objectives outlined in numbers 1 to 11. The details given are to be interpreted as examples of how to achieve an adequate data protection level for each point Provider may change to different suitable measures and adapt to
technological security development, provided that the level of data protection to be achieved for each point is equivalent to the standard outlined here. 
  

	1.	Access Control of Persons 

  
 Provider shall implement suitable measures in order to prevent unauthorized persons from gaining access to the data processing equipment where the data transferred by the Citi is processed. 
  
 This shall be accomplished by: 
  

	a.	    *     ; 

  

	b.	    *     ; 

  

	c.	    *     ; 

  

	d.	    *     ; 

  

	e.	    *     ; 

  

	f.	    *     

  

	g.	    *     ; 

  

	h.	    *     ; 

  

	i.	    *     ; 

  

	j.	    *     ; 

  

	k.	    *     . 

  

	2.	Data Media Control 

  
 Provider undertakes to Implement suitable measures to prevent the unauthorized manipulation of the media including reading, copying, alteration or removal of the data media used by Provider and containing Personal
Data of the Citi’s customers. 
  
 This shall be accomplished by: 

 

	a.	    *     ; 

  

	b.	    *     ; 

  

 37 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	c.	    *     ; 

  

	d.	    *     ; 

  

	e.	    *     ; 

  

	f.	    *     ; 

  

	g.	    *     . 

  

	3.	Data Memory Control 

  
 Provider undertakes to implement suitable measures to prevent unauthorized input into the data memory and the unauthorized reading, alteration or deletion of the stored data on the Citi’s customers. Partial
compliance may be achieved by use of dedicated hardware for Citi production processes. 
  
 This shall be accomplished by: 
  

	a.	    *     ; 

  

	b.	    *     ; 

  

	c.	    *     ; 

  

	d.	    *     ; 

  

	e.	    *     ; 

  

	f.	    *     ; 

  

	g.	    *     ; 

  

	h.	    *     ; 

  

	i.	    *     ; 

  

	j.	    *     ; 

  

	k.	    *     . 

  

	l.	    *     . 

  

	m.	    *     . 

  

	4.	User Control 

  
 Provider shall implement suitable measures to prevent its data processing systems from being used by unauthorized persons by means of data transmission equipment. 
  
 This shall be accomplished by: 
  

	a.	    *     ; 

  

	b.	    *     ; 

  

	c.	    *     ; 

  

 38 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	d.	    *     ; 

  

	e.	    *     . 

  

	5.	Personnel Control 

  
 Upon request, of Citi, Provider shall provide Citi with a list of the Provider’s employees entrusted with processing the Personal Data transferred by Citi, together with a description of their access rights.

  

	6.	Access Control to Data 

  
 Provider commits that the persons entitled to use Provider’s data processing system are only able to access the data within the scope and to the extent covered by their respective access permission
(authorization). 
  
 This may be accomplished by: 
  

	a.	    *     ; 

  

	b.	    *     ; 

  

	c.	    *     ; 

  

	d.	    *     ; 

  

	e.	    *     . 

  

	7.	Transmission Control 

  
 Provider shall be obliged to enable the verification and tracing of the locations / destinations to which the Citi’s customers data are transferred by utilization of Provider’s data communication equipment /
devices. 
  
 This may be accomplished by: 
  

	a.	    *     ; 

  

	b.	    *     . 

  

	8.	Input Control 

  
 Provider shall provide for the retrospective ability to review and determine the time and the point of the Citi’s customer’s data entry into Provider’s data processing system. 
  
 This may be accomplished by: 
  

	a.	    *     ; 

  

	b.	    *     . 

  

 39 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	9.	Instructional Control 

  
 Citi’s customers’ data transferred by Citi to Data Provider may only be processed in accordance with provisions of this Agreement and any written procedures which have been agreed to by the parties and
govern all aspects of the processing transactions. 
  
 This may be accomplished
by: 
  

	a.	    *     ; 

  

	b.	    *     . 

  

	10.	Transport Control 

  
 Provider and the Citi shall implement suitable measures to prevent the Citi’s Personal Data from being read, copied, altered or deleted by unauthorized persons during the transmission thereof or during the
transport of the data media. 
  
 This may be accomplished by: 
  

	a.	    *     . 

  

	b.	    *     

  

	11.	Organization Control 

  
 Provider shall maintain its internal organization in a manner that meets the requirements of this Agreement 
  
 This shall be accomplished by: 
  

	a.	    *     . 

  

	b.	    *     ; 

  

	c.	    *     ; 

  

	d.	    *     . 

  

 40 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Confidential Information of Citibank N.A. 
  
 Citibank Substance Abuse Policy 
  
 Substance abuse 
  
 To meet responsibilities to employees, customers, and shareholders, Citibank is committed to a work environment unimpaired by substance
abuse, 
  
 Misusing controlled substances or selling, manufacturing, distributing,
possessing, using, or being under the influence of illegal substances on the job or at company-sponsored functions is prohibited. 
  
 Where warranted, employees using alcohol or controlled substances may be referred for treatment. Employees are required to cooperate fully iii any investigation, and, if
warranted, to follow treatment and to remain drug free. 
  
 Human Resources
responsibilities 
  

	 	•	 	Contact the Citibank Employee Assistance Program in New York for assistance in managing issues of substance abuse. 

  
 Supervisor responsibilities 
  

	 	•	 	Schedule temporary agency personnel and independent contractors for drug testing as soon as an on-site assignment to the corporation is expected to continue more than 60 days. Drug
testing can be done either at the onset of the assignment or at any time during the initial 60 days of the assignment. 

  

	 	•	 	Consult with Human Resources to determine appropriate action if an employee demonstrates behavior that poses a danger to the employee or others in the workplace.

  

	 	•	 	Contact Human Resources, Corporate Security, or the local security unit if an employee is Suspected of buying, selling, manufacturing, possessing, or distributing illegal drugs or
controlled substances on company premises or at company-sponsored functions. 

  
 Substance abuse on the job 
  
 An employee is
required to meet with the local Employee Assistance Program (EAP) if the employee reveals a substance abuse problem as a contributing factor to poor performance or if the employee voluntarily reveals use of illegal substances or abuse of 

 
prescription drugs, although job performance hasn’t been an issue or has not been impaired enough to warrant documentation. 
  
 If an employee demonstrates behavior that poses a danger to the employee or others in the
workplace, the supervisor consults with Human Resources. If both the supervisor and Human Resources representative agree it’s the supervisor offers the employee referral to the local EAP. 
  
 If the employee refuses to meet with the EAP, the employee may be required to have a medical
examination. Because this examination is regulated by the Americans with Disabilities Act, Staff Relations must be contacted before requiring the employee to have the medical examination. 
  
 As a result of the medical examination, testing for substance abuse may be required, provided it’s in accordance with applicable law.

  
 Employees undergoing treatment are expected to remain drug free and cooperate
in periodic drug testing. Employees who fail to make progress in rehabilitation, don’t remain drug free, or perform unsatisfactory on the job are subject to termination of employment. 
  
 If the business has a federal contract, there is a legal requirement to notify its
contracting agency within 10 days of receiving notice of an employee’s conviction for a criminal drug violation occurring in the workplace. The supervisor should contact Human Resources before notifying any federal agency. 
  
 Within 30 days of receiving the notice of conviction, the business must take an
“appropriate” action with the employee convicted of a workplace-related drug offense. This may include termination of employment or the requirement of satisfactory participation in a drug-rehabilitation program. 

 Citigroup Information Security Standards 
  
 Rationale: 
  
 Information Security is a business risk management issue. To effectively secure Citigroup information, businesses must address seven
fundamental questions:  
  

	 	•	 	Do we know who is using the service? 

  

	 	•	 	Can we control what they do? 

  

	 	•	 	Can we ensure the integrity of the information? 

  

	 	•	 	Can we prevent unauthorized changes to information? 

  

	 	•	 	Can we provide for non-repudiation of a transaction? (Can it be proved that someone performed a transaction?) 

  

	 	•	 	Do we know: 

  

	 	•	 	If there is a problem? 

  

	 	•	 	Soon enough to take appropriate action? 

  

	 	•	 	How to minimize/contain the problem? 

  

	 	•	 	Can we prevent denial of service? 

  
 The Citigroup Information Security Policy & Standards will help businesses answer these questions and provide the basis for an effective information security program.

  

 © Citigroup. Information contained herein is for Internal Use and may be used only for business purposes
authorized by Citigroup. 
  
 1 

 Definitions: 
  

	•	 	Citigroup Information—All transactional records, customer information, memos, reports, e-mail, software and other data owned or managed by Citigroup.

  

	•	 	External Provider—Any temporary, consultant, contract staff or other vendor who processes, manages or accesses Citigroup Information. 

  

	•	 	Functional IDs—Generic accounts (e.g., Root, Administrator) that are required by the operating system or system level software, and are associated with a group, function
or role. 

  

	•	 	Information Classification— 

  
 RESTRICTED— 

	 	•	 	Information that, if disclosed to unauthorized individuals, could have a significant impact on Citigroup’s legal or regulatory obligations or on its financial status, customers
or franchise. 

	 	•	 	Identity authentication information including passwords and personal identification numbers (PINS). 

	 	•	 	Any form of cryptographic key. 

  
 CONFIDENTIAL— 

	 	•	 	Information about customers, employees and Citigroup business that the Corporation is obligated to protect. 

	 	•	 	Information that the business unit determines has the potential to provide a competitive advantage or have a significant impact on the business if disclosed to unauthorized
individuals. 

  
 INTERNAL—Information
that is commonly shared within Citigroup, is not intended for distribution outside Citigroup and is not classified as RESTRICTED or CONFIDENTIAL. 
  
 PUBLIC—Information that is freely available outside of Citigroup or is intended for public use by the Information Owner. 
  

	•	 	Information Systems—Products, applications, computers, systems, networks, services and technologies used to store, process or transmit Citigroup Information.

  
 Standards: 
  
 1. Identification and Authentication 
  
     *     
  
  
  
  

 © Citigroup. Information contained herein is for Internal Use and may be used only for business purposes
authorized by Citigroup. 
  
 2 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     * 
  
 2. Authorization and Access Control 
  
     *     
  
 3. Confidentiality and Integrity 
  
     *     
  
  
  
  

 © Citigroup. Information contained herein is for Internal Use and may be used only for business purposes
authorized by Citigroup. 
  
 3 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

  
     *     
  
 4. Incident
Detection and Response 
  
     *     
  
 5.
Administration 
  
     *     
  
  
  
  

 © Citigroup. Information contained herein is for Internal Use and may be used only for business purposes
authorized by Citigroup. 
  
 4 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

     *     
  
 6. Ethical Hacking 
  
     *     
  
 7. Cryptography and PKI 
  
     *     
  
  
  
  

 © Citigroup. Information contained herein is for Internal Use and may be used only for business purposes
authorized by Citigroup. 
  
 5 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 ADDENDUM TO THE CONTRACT 
  

			
	EXHIBIT V	  	WORK ORDER FOR ONGOING TRX GLOBAL DATA SERVICES

  

			
	Schedule 1	  	Work Order for Ongoing Data Services
		
	Schedule 2	  	Pricing Schedule

  

			
	 Confidential
	 	12/16/2002
	 Version 4.1 Execution Copy
	 	 
	 Page 1 of 22
	 	 

 Schedule I 
  
 WORK ORDER FOR ONGOING 
 TRX GLOBAL DATA SERVICES 
  

	1.0	Scope 

  
 This Work Order is entered into by and between TRX Data Services Inc., having a place of business at 8405 Greensboro Drive, Suite 140, McLean, Virginia 22102 (“TRX”) and Citicorp North America, Inc. having
offices at 750 Washington Boulevard, Stamford, Connecticut (“Citi”). 
  
 This Work Order is issued pursuant to the Master Services Agreement effective February 1, 2002 (the “Agreement”) made by and between TRX Data Services, Inc. and Citibank N.A., on behalf of its e-Business unit, which is
incorporated herein by reference. Any term not otherwise defined in this Work Order shall have the same meaning ascribed to it in the Agreement. 
  
 This document identifies the deliverables and the services to be offered by TRX to Citi in order to meet the requirements to support the TRX Global Data Services (GDS)
project. The Effective Date of this Work Order shall be January 13, 2008 and shall continue for as long as the Data Processing Services are provided by TRX under this Work Order or as such other periods as may be agreed upon in writing by the
parties. 
  

	2.0	Purpose for the Work Order. 

  
 In support of cost-effective development and deployment of a competitive global solution for file delivery and reporting with globally consolidated Data; Citi will engage
the vendor, TRX Data Services, Inc, to provide ongoing service to Citi as it relates to the Extendable Data Warehouse (EDW). The key objective of this project is to provide ongoing data processing and consolidation services including; 
  

	 	•	 	Services in support of Data import into the EDW from multiple Data sources as requested by Citi, 

  

	 	•	 	Services in support of Data export out of the EDW in file formats upon request by Citi, 

  

	 	•	 	Services in support of the enhancement of transaction Data upon request by Citi, 

  

	 	•	 	Services in support of application hosting including reporting, Data analysis, and tracking software in order to maintain the necessary capacity and performance requirements of the
EDW as specified in this Work Order, 

  

			
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	 	•	 	Provide associated ongoing system support, maintenance and monitoring of all hardware and software associated with the EDW. 

  

	 	•	 	Provide monthly statement of account information for government travel management companies (TMCs). 

  

	3.0	Related Documents. 

  
 The Citi requirements contained in the documents identified below shall be incorporated into the Deliverables under this Work Order. 
  

	 	•	 	Schedule II – Pricing for Ongoing TRX Global Data Services. 

  

	 	•	 	Citi will require an updated project plan on a bi-weekly basis that incorporates new requests and project efforts, the detailed plan will be delivered by TRX to Citi 30 days after
the execution of this Work Order. 

  

	4.0	Matters related to Global Data Services Pilot 

  
 4.1.     *     File Translation. It is agreed by the parties that the file translation from
    *     (as specified in the Global Data Services Pilot “GDSP” Work Order signed April 17, 2002) to CCF that has not been certified by a Citi client (as defined herein) remains an open Deliverable.
Citi reserves the right to have the file client certified and any modifications to the GDSP system made to meet the requirements expected as part of the GDSP. Citi will have one (1) year from the date of signing of this Work Order to have the file
certified and document any reasonable modifications to be made by TRX at no charge to Citi. Citi client as used in this Work Order shall mean a client of Citi or one of its Affiliates as may be designated by Citi. 
  
 4.2 Resolution of Information Security Review Findings- As part of
the Citi information security practices and procedures site visits occurred at the InFlow data center in Atlanta, GA and the TRX facility in Milton, FL., the site visits resulted in findings and recommended corrective actions related to the
protection of Citi Data or Data over which Citi controls or maintains custody that will be maintained by TRX at each location.. This was documented and delivered to TRX under separate cover. TRX has agreed to implement the recommended corrective
actions within     *     days of the execution of this Work Order. Citibank retains the right to cease this Work Order, without penalty, if the corrective actions are not addressed by TRX in a manner and time
frame specified in the Information Security Site Review that was approved and agreed upon by both TRX and Citi (provided under separate cover with this contract). 
  
 4.3 Payment for Historical Transmission file Services. Citi agrees to pay TRX for all transactions accepted from and
loaded into the consolidated database that TRX maintains on behalf of Citi. TRX will be reimbursed for this service at the rate agreed between TRX and Citi in this Work Order. In addition, all files transmitted by TRX on behalf of Citi for

  

			
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 Citi’s clients will be paid for at the rate specified in this Work Order for both file transmission
and file setup and administration. Transactions loaded and files transmitted beginning August 19, 2002 shall be subject to payment under this Work Order. 
  
 4.4 Period of Transition from Pilot to Production. From the execution of the Work Order, TRX will have
    *     calendar days, unless otherwise specified in this Work Order or the Master Services Agreement or its amendments, to convert from the pilot configuration and location to that of the production
environment that has been proposed. This     *     days will include the installation and commissioning of all hardware, software, processes, and support structures as is necessary for a production
environment. Additionally, this will include all information security findings, Continuance of Business (COB) testing and certification, secure file translation, and hosting. 
  

	5.0	Service Deliverables 

  
 TRX will be commissioned to provide services as they relate to the management, support, import to and export from Data from the EDW, as well as providing additional support as needed and specified by Citi and agreed
to by TRX in writing and shall be made a part of this Work Order. All requests for new services by Citi will be delivered to TRX by the Citi Global Data Services Project Management team. 
  
 The requirements identified in this statement of work are intended to establish the overall expectations and composition of service support
as well as activities not suitable to be identified on a task-by-task basis. 
  

	6.0	Requirements 

  

	 	6.1	File Translation is the method of mapping one or more predefined sources of Data into another formatted Data source. 

  

	 	6.1.1	Definition of File Translation: For the purposes of this Work Order, file Translations will include both the translation of transaction and related Data in requested file formats
both imported into and exported out of the EDW. 

  

	 	6.1.2	Citi will identify a new file format and an official request will be made to TRX through a mutually agreed upon project request process. This request will include specific
requirements as to the nature and specifications of service to be provided. TRX will retain the right to request additional information as necessary to complete the file translation requests made by Citi. 

  

	 	6.1.3	TRX will provide to Citi with a written estimate within     *     business days (“Business day” being recognized as Monday –
Friday, regardless of a holiday occurring during this work week) after receipt of the Citi request for service, and after all appropriate documentation and specifications are delivered to TRX. This estimate will include both an estimated cost and
time for delivery for the request. 

  

	 	6.1.4	Citi will have up to     *     Business days to either approve the TRX estimate or rescind the request. Additionally, Citi retains the right
to modify the scope of work for a specific request and resubmit the request for a revised estimate. Any resubmitted request will then follow the estimate process as it is defined in 6.1.3. 

  

	 	6.1.5	Citi will only be charged for service towards the development of a file translation     *    . Subsequent requests for a predefined file
format will only incur charges in support of processing and delivery of the file and Data and not for development of the mapping process. 

  

	 	6.1.6	The request for an alteration of a previously created file layout by TRX will be considered a modification request with development costs commensurate with the level of requested
change. Commensurate charges will be negotiated as part of the estimate provided in response to the Citi request. 

  

	 	6.1.7	TRX will correct, without charge, any errors relating to file translation or Data as a result of the actions or inactions of TRX. 

  

			
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	 	    *    	

  

	 	6.2	File Delivery is the process of creating formatted files from one or more Data sources and transmitting them to Citi or its clients by electronic or physical media. This
would be a recurring activity, once the file translation and mapping is complete. For example; once the CCF from     *     Data translation and mapping is complete, Citi would be able to request CCF file
deliveries of     *     Data for any of its clients. 

  

	 	6.2.1	Within the new request per section 6.1.2, Citi will establish the required window of time for receipt of each file from TRX. TRX will be required to maintain the ability to deliver
any file 24 hours a day, 7 days a week, assuming all required inputs are present and excepting scheduled system down time. 

  

	 	6.2.2	All file deliveries, either to or from Citi clients and processors will be made through Citi unless otherwise requested by Citi and agreed to by TRX. Citi will then provide the
delivery of the file directly to Citi clients through its existing File Delivery Service. TRX will not be required to deliver files directly to or from Citi clients. 

  

	 	6.2.3	For pre-defined file formats, TRX must be prepared to initiate a production file delivery pursuant to the schedule in the below sub-paragraphs, contingent upon the Data being
available from the Data provider and absent other extraordinary requirements such as security or encryption. 

  

	 	6.2.3.1	Citi will expect to receive a test file within     *     business days from the date of the request to be used to verify delivery and secure
connections from the TRX point of origin through the entire delivery pathway to the client. 

  

	 	6.2.3.2	After a transmission route has been established, Citi may request live client data to be provided for the purposes of testing the file import process. This client data should be
able to be delivered without any impact to the production data, in the event that the production delivery includes historical data that may have already been sent to the client. 

  

	 	6.2.3.3	TRX will then have     *     business days from certification of the client data test file to deliver the production file.

  

	 	6.2.3.4	TRX will maintain scrubbed test Data to be used for the purposes of producing test files, per 6.2.3.1. The Data contained in this test will be updated quarterly by TRX and certified
by Citi, as well as be sufficient in breadth of Data to provide inputs to all actively available file layout formats. 

  

			
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	 	6.2.4	TRX must recreate historical files and provide file delivery from historical data as specified below upon request. Files will be delivered within the timeframes specified and there
will be no impact to production delivery schedules, other development and EDW support work; in the event TRX is unable to meet these timeframes the Provider will notify Citi and a delivery timeframe will be mutually agreed upon;

  

	 	6.2.4.1	If none of the required Data is more than     *     then the file must be available the next business day. 

  

	 	6.2.4.2	If none of the required Data is less than     *    , it is newer than     *    , then the file must
be available within     *     business days. 

  

	 	6.2.4.3	If any of the required Data is more than     *     months old but less than     *     months old,
then the file must be available within     *     business days. 

  

	 	6.2.4.4	All Data older than     *     months old must be destroyed per the Citi policy on the destruction of client Data, which shall be provided to
TRX by Citi. 

  

	 	6.2.5	Costs associated with the recreation and transmission of manual files will be charged on an hourly basis and specified as part of this Work Order. 

  

	 	6.2.6	Citi will be provided a means to perform queries against the EDW in an ad hoc fashion. Authorized Citi staff would execute these queries for the purposes of transaction research and
traditional file delivery support. 

  

	 	6.2.6.1	Both Citi and TRX must mutually agree upon the query and reporting tool that will be used to access the TRX EDW, and the secure communication protocol of this reporting tool as it
accesses the TRX EDW remotely. 

  

	 	6.2.6.2	This tool must be in production with the production databases within     *     calendar days from the start of this Work Order or after Citi
identifies specific requirements and a secure dedicated communications line is available. Citi will retain the right to approve any product or transmission protocol proposed to meet this requirement. 

  

			
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	 	6.2.6.3	TRX will provide this functionality for up to     *     Citi users. 

  

	 	6.3	Enhanced Data: Citi has a need to acquire enhanced Data for credit card information that is both accurate and reconciled to the credit card transaction. This information is
needed for hotels, airlines, and car rental companies and is over and above that which is currently provided by the associations (Visa and MasterCard). This Data must be association independent as well as timely to be of use to the majority of
commercial card clients of Citi and its Affiliates. All data that has been matched to Citi’s transaction records will be retained as part of the transaction record and subject to all file retention and COB requirements as specified in 6.4.11.

  

	 	6.3.1	TRX will provide the capability for transaction Data enhancement with folio Data as reported to TRX from airline, hotel, and car rental companies. 

  

	 	6.3.2	Citi will make a request for this enhancement of Data to be enabled and disabled on a client-by-client basis. 

  

	 	6.3.3	Cost associated for enhanced Data must only be charged on the number of transactions and level (2,3,4) of Data enhanced. Pricing of transactions receiving enhanced Data will be in
addition to the existing rates for transaction processing. 

  

	 	6.3.4	Any Data that is enhanced will be maintained in the EDW and may be provided to Citi clients upon request by Citi. 

  

	 	6.3.5	Measurements of Data enhancement will be provided by TRX on a month by month basis and will include number of transactions enhanced, level of enhancement, percentage of total
transactions enhanced, and other metrics, as requested. 

  

	 	6.3.6	Any client related Data that cannot to be matched to any existing transaction may be provided to Citi in a format and delivery method yet to be decided by Citi and agreed to by TRX.

  

	 	6.4	Technical and Operations Support 

  

	 	6.4.1	Within     *     days after the commencement of this Work Order, TRX will provide in writing a procedure for the escalation and resolution of
issues related to the Data and services provided by TRX. 

  

	 	6.4.2	The escalation procedures will include a minimum of the following requirements. 

  

	 	6.4.2.1	Points of Contact at TRX including Information Security, Data Center Operations, Development, and Project Management Staff. 

  

			
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	 	6.4.2.2	Procedure to provide direct telephone support as specified herein. 

  

	 	6.4.2.2.1	Operational, systems availability and file transmission support will be provided on a 24x7 basis. 

  

	 	6.4.2.2.2	Content, data analysis and ad hoc support will be provided via telephone call during the normal business hours of     *     Eastern Time.

  

	 	6.4.2.2.3	Support will be provided to Citi and not directly to Citi’s clients. 

  

	 	6.4.2.3	Email support capability for non-urgent inquires (issues determined to be either medium or low risk as determined by Citi). 

  

	 	6.4.2.4	Procedure to identify and report system outages including all outages whether or not there is any Citi client visible impact. 

  

	 	6.4.3	TRX will be required to provide resolution of identified production issues and their root cause within time frames relative to the level of impact of the issue. Within
    *     days from the commencement of the Word Order, TRX and Citibank will have a documented and mutually agreed upon problem resolution process defined. 

  

	 	6.4.3.1	Risk Issues will be tracked including but not limited to reporting person, issue description, dates reported, clients impacted, risk level, and resolution date and notes identifying
efforts taken to resolve the issue. 

  

	 	6.4.3.2	The tracking of non-outage software or design issues must be provided to Citi electronically as either a file, report, or secure website. Citi will retain the right to identify the
risk associated with a reported issue. 

  

	 	6.4.3.2.1	Severity Level 1 (High Risk)- Issues with immediate financial, legal, or regulatory risk to Citi and its clients or system. Either correction or documented plan for resolution is
required within     *    . 

  

	 	6.4.3.2.2	Severity Level 2 (Medium Risk)- Issues with minor financial, legal, or regulatory risk to Citi and its clients. Either correction or documented plan for resolution required within
    *     business days 

  

	 	6.4.3.2.3	Severity Level 3 (Low Risk)- Issues with negligible financial, legal or regulatory risk to Citi and its clients. Either correction or documented plan for resolution is required
within a mutually agreed upon timeframe not to exceed     *     business days 

  

	 	6.4.3.2.4	TRX and Citi will meet on a regular basis to review all outstanding issues, resolution status to evaluate new issues including system errors and outages. 

 

			
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	 	6.4.4	Any changes to the escalation procedure and escalation points of contact must be submitted in writing to Citi at least     *     Business
days prior to the change taking effect. 

  

	 	6.4.5	TRX must provide user entitlements and other reports in support of the Citi Information Security requirements as defined in the Citigroup Information Technology Management Policy
(dated January 2003) and Citibank Information Security Policy which shall be provided to TRX) including client user entitlements, system and application user IDs, updated architecture documents and other reports upon request include
developer/employee access to production. etc. 

  

	 	6.4.6	TRX must maintain an audit trail of times and dates for all file deliveries and make it available upon request by Citi. 

  

	 	6.4.7	TRX will have a designated window (“Green Zone”) each week when necessary system maintenance and software installation may occur. This window of time will be no more than
    *    . 

  

	 	6.4.8	System outages outside this Green Zone window of time will be considered unscheduled outages and will not drop below     *     system uptime
    *    , or unless otherwise mutually agreed. 

  

	 	6.4.9	Any unscheduled outage will be tracked and alerts sent to the Citi Project Management Team at the time of the unscheduled outage in a manner consistent to what is specified and
agreed upon in the escalation procedures. The Citi Project Management team will consist of Citi Technology Project Manager, Citi Business Project Manager, and Director of the Project Technology Integration Group. A member of the Citi Project
Management team may request other alert recipients at any time. This alerting procedure will be included as part of the escalation procedure. 

  

	 	6.4.10	In the event of a system outage, TRX will (i) immediately work to correct the outage to bring the system back on-line; (ii) thereafter, provide written documentation to explain of
the root cause of the outage,; (iii) provide a plan containing the necessary steps to correct the outage; and (iv) detail such additional measures that will be put in place to mitigate the root cause of the outage and its possible reoccurrence

  

	 	6.4.11	TRX must maintain sufficient resources and documented procedures per Citi requirements for the maintenance and use of COB. COB will be in conformance with Citi’s CITMP policies
including testing and certifying within     *     of the execution of this Work Order. Specifically, in the event of an outage at the primary Data center, TRX will be able to utilize the COB location and
continue processing of Citi files with no degradation in the quality of service or ability to meet file delivery commitment times and dates. Due to the global nature of this project, COB environment must be able to manage all processing, file
delivery, and Data 

  

			
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 consolidation needs with no disruption to file delivery windows. An acceptable period of time for cut
over from the production environment to the COB environment will be documented in COB plan and mutually agreed upon between Citi and TRX. 
  

	 	6.5	TMC Support 

  

	 	6.5.1	Citi will transmit statement quality transaction files to Provider including but not limited to one of the following formats: 

  

	 	6.5.1.1	    *     

  

	 	6.5.1.2	    *     

  

	 	6.5.2	Statement of account information (i.e. invoice Data) for the appropriate cycle dates and accounts shall be provided to the TMCs in the following specified formats;

  

	 	6.5.2.1	    *     

  

	 	6.5.2.2	    *     

  

	 	6.5.2.3	    *     

  

	 	6.5.2.4	    *     

  

	 	6.5.2.5	    *     

  

	 	6.5.2.6	    *     

  

	 	6.5.2.7	    *     

  

	 	6.5.2.8	    *     

  

	7.0	Pursuant to Amendment #1 to the Master Services Agreement, Provider will maintain the following code, designs, and materials in Escrow. TRX will provide Escrow service for any code
or design work that is necessary for maintenance, control, and processing of the Data. The items to be stored, updated, and maintained in escrow include the following; 

  

	 	7.1	Logical design, which includes at least: 

  

	 	7.1.1	    *     

  

	 	7.1.2	    *     

  

	 	7.1.3	    *     

  

	 	7.2	Physical design, which includes at least: 

  

	 	    *    	

  

			
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	 	    *    	

  

	 	

  

	 	7.3	Codes, which include at least 

  

	 	    *    	

  

	 	7.4	Operations, which include at least 

  

	 	    *    	

  

	8.0	Additional Terms 

  

	 	8.1	Data Processing: “Data Processing” (“DP”) shall refer to those services set forth in this Work Order which include but are not limited to the importation,
processing, monitoring, consolidation, enhancement, formatting, reporting and delivery of Data in connection with the Extendable Data Warehouse Project. 

  

	 	8.2	Term: the term of the DP services to be provided under this Work Order shall be for a term of three (3) years and begin on the Effective Date of this Work Order and shall
expire on three years from the Effective Date of this Work Order. The DP Services under this Work Order will renew automatically each year for an additional term of one (1) year unless one party provides the other with written notice of its intent
to terminate not less than ninety (90) days prior to the end of the current term. 

  

			
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	 	8.3	Additional Service and Deliverable Warranty: In addition to the warranties set forth in Section 7 of the Master Services agreement, TRX warrants for the purposes of this Work
Order (i) that all deliverables shall be prepared and services rendered in a workmanlike manner with professional diligence and skill, and (ii) that all deliverables and services will function with the systems for which they are designed or as
specified in the Citi Requirements or the requirements of this Work Order, and (iii) that the deliverables substantially conform to the specifications and function including those of Citi’s vendors as are set forth in this Work Order and Citi
Requirements or as agreed to by Citi. The warranty period for deliverables shall extend for a period of one year from the date of the acceptance of the deliverables by Citi. 

  

	 	8.4	Performance: Provider shall use its best efforts to provide the DP Services for Citi in a timely manner and in accordance with the performance requirements set forth in this
Work Order, or subsequent processing schedules submitted by Citi to TRX and agreed to by TRX. TRX acknowledges that prompt performance and delivery of Data and files is necessary in order for Citi to meet its internal operating requirements and
those of its clients. TRX shall meet with Citi as frequently as both parties determine necessary to compare actual performance reports prepared by TRX with the performance requirements set forth herein. TRX’s reports shall be in a format
acceptable to Citi. Citi reserves the right to propose and negotiate with TRX a performance penalty if TRX consistently fails to meet the performance requirements, and such failure can be adequately documented by Citi. 

  

	 	8.5	Disaster Recovery Plan: Throughout the term of the DP services, TRX shall retain a written disaster recovery plan (“The Plan”) and maintain the capacity to execute
such Plan in the event of the failure of TRX’s capability to provide the services as outlined in this Work Order. The Plan shall be provided to Citi for review and approval within     *     of the
effective date of this Work Order, and shall comply with Citi information security requirements provided to TRX. The Plan will be provided to Citi on an annual basis and tested annually with a test report provided to Citi. No changes will be made to
the Plan without Citi’s prior written approval. 

  

	 	8.6	Provider Responsibilities: Provider shall be responsible for providing, maintaining, and supporting at its expense all systems, programs, telecommunication lines and other
equipment used to provide the DP services. TRX shall provide Citi, its designated affiliates and subcontractors access to its database for the purposes of transmission and receipt of the data in connection with the services provided hereunder.

  

	 	8.7	Ownership: The terms of Section 6 of the Master Agreement shall apply to Citi with respect to the ownership rights of the parties in Technology and Data. Citi Technology
shall include all database management designs, layouts, and requirements submitted to TRX for the purposes of the performance of the services under the Master Agreement and Work Orders. TRX may not use Citi Technology related to the database for any
purpose other than the provision of services to Citi. 

  

			
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	 	8.8	Subcontractors: TRX shall not subcontract any of its responsibilities for providing the services hereunder to any third party without the prior written consent of Citi which
consent shall not be unreasonably withheld. Provider remains responsible for all services provided under this Work Order regardless of whether such services are provided by TRX or through a third party subcontractor. 

  

	 	8.9	License granted by Provider: During the performance of this Work Order, TRX shall provide Citi with a license to use the TRX Technology necessary to utilize the deliverables
and services provided hereunder. 

  

	 	8.10	License granted by Citi: Citi shall procure the necessary rights in order to grant to TRX a non-exclusive, non-transferable, limited license to use the CCF and such other
Citi Technology without the right to sublicense solely for the purposes of performing the Services and creating the Deliverables under the terms of this Work Order. TRX acknowledges that the CCF and Citi Technology and their sequence, structure and
organization are proprietary to Citi and that Citi retains exclusive ownership of the CCF and Citi Technology. TRX hereby agrees to take commercially reasonable measures to protect Citi’s rights in the CCF and the Citi Technology. Except as
otherwise provided in this Work Order, TRX shall not (i) itself, or through an Affiliate or third party, reproduce, copy, modify, translate, disassemble, reverse engineer, or otherwise attempt, or permit others to attempt to discover the source code
for the CCF and Citi Technology, in whole or in part, or (ii) create derivative software or software programs based upon the CCF or Citi Technology, or (iii) lease, lend or otherwise provide the use of the CCF or Citi Technology to a third party or
service bureau without the written consent of Citi. This license shall terminate upon the earlier of the termination of the Work Order or Citi’s Acceptance of the Deliverables. Upon the termination of the license granted in this subsection, TRX
shall immediately return all materials, documents, and Citi Technology related to CCF in its possession. 

  

	 	8.11	General Knowledge: Each party shall be entitled to use, disclose, and otherwise employ general knowledge, ideas, know-how, skills, or techniques acquired by employees of the
parties during the performance of their obligations under the Work Order. Provided however, the permitted use shall not include information intangible form (i.e. written or other documentary form, including tape or disk). In no event may such use of
general knowledge include the use of a party’s Confidential Information, which shall be treated in accordance with the terms of Section 8 of the Agreement. Citi’s CCF and related Citi Technology and TRX’s Technology are excluded from
General Knowledge. 

  

	 	8.12	Information Security: During the course of this Work Order, TRX will ensure that all Data communications between TRX, Citi or any of Citi’s clients are secured with Citi
accepted encryption processes and policies. Additionally, this Work Order will require adherence to all information security guidelines and practices as specified in the Master Services agreement and GDS pilot. As part of the requirement for
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 support Citi’s requirements in regards to the Security Incident Response Team (SIRT) guidelines as
it relates to Citi specific Data and information. Specific requirements include: 
  

	 	    *    	

  

	 	8.13	Compliance with Laws of Other Jurisdictions: In addition to the compliance with Section 13 A of the Agreement, Provider agrees to comply with (i) the laws and regulations of
any state or country exercising control or jurisdiction over the Data processed, stored, or transmitted by Provider in providing its Services under this Work Order; and (ii) agree to negotiate in good faith any additional agreements or terms which
may be required in order to comply with such laws or that Citi may require in order to comply with such laws or its internal Policies and Procedures. 

  

	 	8.14	Non Disclosure Agreement: If during the performance of its Services hereunder, TRX must enter into a Non Disclosure Agreement with a subcontractor, processor, or other party
to whom Confidential Information must be disclosed, Provider shall enter into a Non Disclosure Agreement the terms of which shall not materially differ from (Exhibit I, Schedule 2 of the Master Services Agreement). 

 

	 	8.15	Termination: Upon termination of the Work Order by completion of the Deliverables or as otherwise provided under this Agreement, TRX acknowledges that Citi shall have no
affirmative obligation to enter into additional Work Orders with TRX or proceed with the additional phases of this project. Either party shall have the right to terminate this Work Order in whole or in part at any time upon ninety (90) days notice
specifying the extent to which the Work Order is terminated. In the event Citi pursuant to Section 2 of the Agreement terminates this Work Order or the Master Agreement for any reason other than Provider’s material breach or as otherwise set
forth in the Master Agreement or an amendment thereto, Citi’s reimbursement for costs incurred by Provider with respect to this Work Order shall not exceed two hundred thousand ($200,000.00) dollars except when Citi terminates either this Work
Order or the Master Agreement for convenience during the initial three (3) year term of this Work Order, in which case the provisions of Schedule 2, Termination, shall govern. 

  

	 	8.16	Limitation of Liability: SECTION 9 OF THE MASTER AGREEMENT SHALL APPLY IN ALL RESPECTS EXCEPT THAT THERE SHALL BE A LIMITATION ON CLAIMS FOR DIRECT DAMAGES WHICH SHALL BE THE
FEES PAID BY CITI TO PROVIDER OVER THE TERM OF THIS WORK ORDER EXCEPT WHERE A CLAIM FOR SUCH DAMAGES ARISES 

  

			
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REQUESTED

 DURING THE FIRST SIX (6) MONTHS OF THE WORK ORDER IN WHICH EVENT SUCH CLAIM SHALL BE LIMITED TO THE
GREATER OF FEES PAID OR SEVEN HUNDRED AND FIFTY THOUSAND ($750,000.00) DOLLARS.. 
  

	 	8.17	Right to Audit: Citi retains the right to audit Provider as set forth in Amendment #1 to the Agreement 

  

	 	8.18	Project Manager: Citi retains the right to request a change in the TRX project management staff associated with this project. This change would be at Citi’s own
discretion and can occur at any point during the life of the TRX-Citi relationship. 

  
 The following individuals shall serve as Project managers for the Parties: 
  

							
	 Susan Hopley
 TRX Data Services,
Inc.
 8405 Greensboro Drive, Suite 140
 McLean, Virginia
22102
	 	 Denise Di Matteo
 Citibank N.A

111 Wall St.
 New York, NY 10043

		
	TRX Data Services, Inc.	 	Citicorp North America, Inc.
				
	By:	 	 /s/ Susan R. Hopley

	 	By:	 	 /s/ John Wizeman

	Print Name:	 	SUSAN R. HOPLEY	 	Print Name:	 	John Wizeman
	Title:	 	EVP/GM	 	Title:	 	Managing Director
	Date:	 	Dec 16 ’02	 	Date:	 	Jan 10, 2003

  

			
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 Schedule 2 
 PRICING 
 FOR ONGOING 
 TRX GLOBAL DATA SERVICES 
  
 Definitions: 
  
 “Additional Transactions” shall mean the number of Transactions which exceed the Guaranteed Transaction Level. 
  
 “Amount per Transaction” shall mean the charge per Transaction for each Additional Transaction. 
  
 “Base Transaction Pricing” or “Base Amount” shall mean
the fee charged for the processing of a Transaction up to and including the Guaranteed Transaction Level. 
  
 “Guaranteed Transaction Level” shall mean the minimum number of Transactions which Citi will provide to Provider each year for three years for processing consistent with the terms of this Work
Order. 
  
 “Transaction” shall mean the processing of data
received in a file input that for the purchase of goods or services, the reversal of such a purchase (purchase credit), or a payment (credit) made in connection with such purchases as it is included in the EDW. 
  
 Invoicing 
  

	1)	TRX will present Citi with an itemized invoice     *     for the Guaranteed Transaction Level to be performed in that
    *     (i.e. invoices will be submitted on the first of     *    for services to be performed in the     *    . At the
beginning of each month, TRX will submit Citi with a separate itemized invoice for the preceding month’s transactions in excess of the Guaranteed Transaction Level and such additional services as may be agreed to by the parties consistent with
the terms of this Work Order. 

  

	2)	The Phase 1 enhanced Data shall be     *     invoiced upon initiation of this Work Order, and
    *     invoiced upon the completion and acceptance of each of the     *     Data sources. 

  

	3)	Transactions received and processed by TRX beginning 19 August 2002 shall be subject to the Year One Base Transaction Pricing. 

  

	4)	Any items invoiced on an hourly basis shall be billed to the nearest quarter-hour, rounded up or down accordingly. 

  
 Payment Terms 
  
 Invoices will be paid with terms     *     as of the receipt date. Amounts due and not paid within
60 days shall bear interest at 16%. TRX has the right to suspend the Services for non-payment of overdue amounts upon sixty (60) days written notice with the exception of those amounts which are in dispute pursuant to Section 3B of the Agreement.

  
 Termination 
  
 If Citi terminates this Work Order for convenience, pursuant to Section 2 B of the
Agreement, and such termination is effective prior to the expiration of the three-year term as set forth in the Work Order, a termination fee will be assessed and will be calculated as follows: 
  

			
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	 	i)	Base termination fee of     *    , plus either 

 a)    *     if terminated within six (6) months of the effective date of the Work Order; or 
 b) the lesser of     *     multiplied by the number of remaining months, if terminated more than six (6) months after the effective date of the Work Order. 
  
 This provision shall not apply where Citi terminates pursuant for Provider’s failure to
provide and implement the Resolution and Security Findings in Section 4.2. of this Work Order, for breach pursuant to Section 2C of the Amendment and for Provider’s failure to implement the Disaster Recovery Plan. 
  

			
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 Base Transaction Pricing 
  

The transactional-based Tables (1-2) below sets forth the pricing for the Transactions provided by Citi to Provider for its services rendered pursuant to the terms of
this Work Order. The base transaction fee includes the continuation of the three input feeds     *    , and the two output formats,     *    , prepared under the Pilot
Work Order. 
  
 Tables 1 and 2 below present the base transactional pricing for
year one and years two and three respectively. 
  

			
	Table 1: Year One Monthly Transactions including COB
		
	Guaranteed Transactions	  	Base Amount
	    *    	  	    *    
	Additional Transactions	  	Amount per Transaction
	    *    	  	    *    
	 	  	 
	 	  	 
	 	  	 

  

			
	Table 2: Years Two & Three Monthly Transactions including COB
		
	Guaranteed Transactions	  	Base Amount
	    *    	  	    *    
	Additional Transactions	  	Amount per Transaction
	    *    	  	    *    
	 	  	 
	 	  	 
	 	  	 

  
 Piece Work and Hourly Items
Pricing 
  
 Table 3 lists those items subject to piecework or an hourly
fee. Rates listed in Table 3 are subject to an annual price increase at the lesser of     *     per year or the percent change in the Consumer Price Index. “Consumer Price Index” shall mean the
percentage change in the Consumer Price Index for Urban Consumers (CPI-U), U.S. City Average, All Items, Index Base Period 1982-84=100, Not Seasonally Adjusted, as reported by the U.S. Department of Labor, Bureau of Labor Statistics, for the twelve
(12) month period immediately preceding the effective date of any annual price increase 
  

					
	Table 3: Year One	  	 	  	 
			
	 Item

	  	 Basis

	  	Fee

	Input(s) implementation (includes input file translation mapping software development, testing and certification, and annual maintenance)	  	Negotiated per instance	  	    *    
			
	Output(s) implementation (includes output file translation	  	Negotiated per instance	  	    *    

  

			
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	software development, testing and certification, and annual maintenance)	  	 	  	 
			
	File re-creation and manual transmission when requested by Citi	  	Hourly	  	    *    
			
	Electronic delivery if an individual Citi Client file	  	Per file per occurrence	  	    *    
			
	Output administrative set-up for a new file delivery request with an existing file design layout	  	Hourly (approx. Set up time is 30 minutes per client)	  	    *    
			
	Business Requirements/Consulting and Modifications to Inputs or Outputs beyond standard maintenance but not requiring a new Development effort	  	Hourly	  	    *    
			
	Internet Based Electronic Output to non-Citi	  	Per file per occurrence	  	    *    

  

			
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REQUESTED

 Phase 1 Enhanced Data Pricing 
  
 1. TRX will develop and provide the capability for transaction Data enhancement and storage within the Data warehouse of the enhanced Data
as reported to TRX from sources including, but not limited to, airlines, hotels, car rental companies, travel agencies and reservation systems. 
  
 2. Phase 1 will utilize the inputs from ten Distinct Data Sources to be identified by Citi. (A Distinct Data source is hereinafter defined as a single physical source
and/or format of Data, that includes any entity that offers a single consolidated Data stream for its members.) 
  
 3. Phase 1 will be completed     *     days after the     *     file import is certified by Citi. 
  
 4. TRX will provide monthly measurements of Data enhancement, which will include number of transactions enhanced, level of enhancement,
percentages of transactions enhanced and other metrics as requested by Citi. 
  
 5. The fixed priced for Phase 1 shall be     *    . 
  
 6. Using the information gathered under Phase 1 and, in particular, under point 3 above, Citi and TRX shall agree on an on going pricing prior to the completion of Phase 1. The on-going pricing shall not exceed:

  

	 	a.	An implementation fee of     *     per Data source. 

  

	 	b.	Recurring monthly fees per feed of     *     . 

  

	 	c.	A transaction charge of     *     per successfully enhanced transaction. 

  

			
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REQUESTED

 Addendum to Master Services Agreement between TRX and Citibank 
 N.A., having an effective date of February 1, 2002. 
  

			
	 EXHIBIT VI
	  	WORK ORDER for - TRX DATATRAX Ad-Hoc Reporting of the Citi Global Data Repository (GDR)

  

			
	Schedule 1	  	DATATRAX Reporting Parameters
	Schedule 2	  	DATATRAX Reporting Pricing Schedule

  
 Schedule 1

  
 DATATRAX Reporting Parameters 
  

	1.0	SCOPE. 

  
 This WORK ORDER is entered into by and between TRX Data Services Inc., having a place of business at 8405 Greensboro Drive, Suite 140, McLean, Virginia
22102 (“PROVIDER”) and Citicorp North America, Inc. having offices at 750 Washington Boulevard, Stamford, Connecticut (“Citi”). 
  
 This WORK ORDER is issued pursuant to the Master Services Agreement effective February 1, 2002, and any amendments thereto, (the “Agreement”)
made by and between TRX Data Services, Inc. and Citibank N.A., on behalf of its e-Business unit (“Citi”), which is incorporated herein by reference. Any term not otherwise defined in this WORK ORDER shall have the same meaning ascribed to
it in the Agreement. 
  
 This document identifies the
deliverables and the services to be offered by PROVIDER to Citi in order to meet the requirements to support the on line reporting of the Global Data Repository (GDR) with the TRX DATATRAX application. The Effective Date of this WORK ORDER shall be
July 1, 2003 and continue through January 2006 which is the termination of the current Global Data Services (GDS) contract. After January 1, 2004, termination based on convenience requires 150 days prior notice, in which case no termination fees
will be incurred. Prior to January 1, 2004, termination will only be for cause. 
  

	2.0	PURPOSE FOR THE WORK ORDER. 

  
 In addition to the services and file delivery already being offered to Citi as part of the Global Data Services (GDS) project and the Global Data
Repository (GDR), Citi will contract with PROVIDER to provide online ad-hoc reporting functionality utilizing TRX’s existing DATATRAX reporting tool. 
  

	3.0	RELATED DOCUMENTS. 

  
 The Citi requirements contained in the documents identified below shall be incorporated into the Deliverables under this WORK ORDER. 
  

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	 	•	 	    *     2000-69adhoc.doc - Ad Hoc Reporting Phase 2 

  

	 	•	 	    *     2000-68v12a.doc - Reports Scheduler 

  

	 	•	 	Metrics Database     *     12-26-01 .doc - Product Metrics Database 

  

	 	•	 	Information Security Documentation 

  

	 	•	 	Citi Branding Requirements.doc 

  

	 	•	 	Citi Single Sign-on Requirements.doc 

  

	 	•	 	Ad-hoc Migration Plan.xls 

  

	4.0	DEFINITIONS. 

  

	 	•	 	Data: shall mean all information whether or not confidential information stored in or processed by software or systems by or on behalf of Citi or any
customers, vendors, or Affiliates of Citi, and any information derived therefrom including Data stored or processed by PROVIDER’S system(s). 

  

	 	•	 	Data Elements: shall mean all associated components of a commercial card transaction and supplemental components that may be added. 

  

	 	•	 	The System: as defined in this WORK ORDER is the DATATRAX Internet facing application hosted in a secure data center owned and managed by PROVIDER, which shall include
but is not limited to all hardware, software, and secure network communications. 

  

	 	•	 	Concurrency: the number of users simultaneously running a query or report that access either the database or cached data. 

  

	 	•	 	Sandbox: The logical organization of data fields available to be used in the generation of an ad hoc report and graphically represented to the user through the web
interface. 

  

	5.0	SERVICE DELIVERABLES. 

  
 PROVIDER will be commissioned to provide services as they relate to the management, programming, support and integration of the DATATRAX reporting tool
with the GDR. All deliverables described herein are the responsibility of PROVIDER unless otherwise noted. Further, all parties understand such deliverables are to be compliant with all Citi Policies and Procedures. 
  

	6.0	REQUIREMENTS. 

  

	 	6.1	Limited Rollout 

  

	 	6.1.1	Environment 

  

	 	6.1.1.1 	Provide a     *     production processing environment with maintenance scheduled only between
    *     

  

	 	6.1.1.2 	Provide the capability to restore to existing service levels within     *     of outage. 

  

	 	6.1.1.3 	 Ensure a User Acceptance Testing (UAT) environment exists to support a UAT test cycle and supporting fixes found in that test 

  

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cycle. The UAT environment must contain at least the same functionality as that found in production, and must be available at
    *     , during active release testing periods; or as otherwise agreed to between the parties. UAT environment will have full data access and full security. 

  

	 	6.1.2	Plan 

  

	 	6.1.2.1 	The purpose of the limited rollout is to establish the availability of a production level system with a limited number of users, to familiarize clients and Citi with the new
DATATRAX reporting tool, and demonstrate the PROVIDER’S ability to provide services in support of the tool. 

  

	 	6.1.2.2 	Complete the setup of the application and basic system functionality in a production quality environment, as described herein, within
    *     calendar days of executing this WORK ORDER. 

  

	 	6.1.2.3 	Term of Limited Rollout targeted for a period of     *     calendar days from time of first access. 

  

	 	6.1.2.4 	The Acceptance criteria will be jointly agreed to by Citi and PROVIDER. 

  

	 	6.1.3	Process 

  

	 	6.1.3.1 	Support for up to     *     all of which will be selected by Citi. All pilot clients will require transaction data in the global data
repository. 

  

	 	6.1.3.2 	Support the migration of     *     of historical transaction data for all identified clients with ongoing updates thereafter. Citi may elect,
at its discretion, to provide less data. 

  

	 	6.1.3.3 	Provide for the access of a maximum of     *     users for use by Citi and its clients. The system should be capable of supporting a minimum
of     *     users during Limited Rollout. 

  

	 	6.1.3.4 	Provide a designated Project Manager for Citi personnel, as needed with regular status update and issue resolution calls. Pursuant to this, PROVIDER is to provide contact
information and support procedures in writing. 

  

	 	6.1.3.5 	PROVIDER will plan and support a Citi sponsored systems stress test within     *     of the execution of this WORK ORDER and act on findings
thereafter. 

  

	 	6.1.3.6 	Ensure a defined escalation process and business continuity strategy is in place to support any production issues. 

  

	 	6.1.3.7 	Provide audit tracking, logging, metrics and reporting on intrusion attempts, failed log in attempts, password changes and dormant user ID’S. 

  

	 	6.1.4	Application 

  

	 	6.1.4.1 	Provide full feature functionality of DATATRAX. 

  

	 	6.1.4.2 	 Provide Citi advance notice of at least     *     days of all major 

  

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application upgrades to ensure joint testing in the UAT environment and Citi acceptance as appropriate. Additionally, advise Citi of any change to the
production environment. 

  

	 	6.1.4.3 	Ensure that all data elements within the Global Data Repository (GDR) are available inclusive of those which may be newly defined and imported from Citi’s current ad hoc data
base. All fields should be defined in sandboxes that will be defined jointly by PROVIDER and Citi. 

  

	 	6.1.4.4 	    *     

  

	 	6.1.4.5 	    *     

  

	 	6.1.4.6 	    *     

  

	 	    *    	  

  

	 	    *    	 

  

	 	6.1.4.7 	Provide support and integration for Citibank single sign on initiatives. 

  

	 	6.1.4.8 	Ensure a functioning report scheduler is in place with demonstrated results. 

  

	 	6.1.4.9 	Provide the ability to perform the following minimal operations on the data:     *     

  

	 	6.1.5	Compliance 

  

	 	6.1.5.1 	PROVIDER shall comply with all Citigroup Policies as set forth in the Master Agreement, any Amendment thereto, as well as any updates or additional policies or procedures under this
Work Order which are provided in writing to PROVIDER by the Project Manager. 

  

	 	6.1.5.2 	PROVIDER to supply required supporting documentation as may be requested, e.g., draft user guide, explanation of data sandboxes, architectural, networking topology, user class list,
etc. 

  

	 	6.1.5.3 	Provider to comply with all Citi requirements provided during the term of this SOW related to     *     PROVIDER shall comply with any export
compliance requirements that may be necessary to deliver this functionality globally. 

  

	 	6.1.5.4 	 Provider to ensure that any URL addresses are compliant with all 

  

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Citi specifications in preparation for and related to the Citi single sign-on. 

  

	 	6.2	Full Migration and Rollout 

  
 It is understood that all deliverables identified during Limited Rollout phase carry forward. In addition, the following deliverables have been
identified: 
  

	 	6.2.1	Plan 

  

	 	6.2.1.1 	Production system supporting the Citi migration and growth plan with a COB environment available     *     after the execution of this WORK
ORDER. 

  

	 	6.2.2	Process 

  

	 	6.2.2.1 	Ensure that all data elements contained within the Global Data Repository (GDR) are available inclusive of those which may be newly defined and imported from Citi’s current ad
hoc data base. 

  

	 	6.2.2.2 	Provide web enabled Citi customer service access for password administration and password maintenance. 

  

	 	6.2.2.3 	PROVIDER to plan for and support a Citi sponsored systems stress test and provide an environment that can support a scale of up to     *    

  

	 	6.2.3	Application 

  

	 	    *    	 

  
 All days are shown as delivery in calendar days after execution of WORK ORDER or until final requirements are received at the PROVIDER. 
  

			
	     *    
	 	 
	 	 	 
	 	 	 
	 	 	 
	 	 	 
	 	 	 
	 	 	 

  

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	 	6.2.4	Compliance 

  

	 	6.2.4.1 	Complete the User Interface (Ul) as full compliance with any Citi,     *     any other requirements which may be required in order to comply
with any applicable laws or regulations. 

  

	 	6.2.4.2 	Provide ability to demonstrate all High and Medium Risk Citi security requirements are completed and lesser Ethical Hack findings are committed to be resolved. This includes full
segregation of all Citi related hardware and applications from other clients of the PROVIDER. 

  

	 	6.2.4.3 	Support auditing requirements/audit trails as defined by Citi policies and procedures. 

  

	 	6.2.5	Customer Support Roles and Responsibilities 

  

	 	6.2.5.1 	    *     

  

	 	6.2.5.2 	TRX will provide client/user/profile setup and maintenance for Citi customers. 

  

			
	     *    
	  	 

  

	7.0	ADDITIONAL TERMS (SUBJECT TO FURTHER REVIEW). 

  

	 	7.1	Term: 

  
 The term of this WORK ORDER is from the execution of this WORK ORDER through January 12, 2006. 
  

	 	7.2	Additional Service and Deliverable Warranty: 

  
 In addition to the warranties set forth in Section 7 of the Master Services agreement, PROVIDER warrants for the purposes of this WORK ORDER (i) that all
deliverables shall be prepared and services rendered in a workmanlike manner with professional diligence and skill, and (ii) that all deliverables and services will function with the systems for which they are designed or as specified in the Citi
Requirements or the requirements of this WORK ORDER, and (iii) that the deliverables conform to the specifications and function including those of Citi’s vendors as are set forth in this WORK ORDER and Citi 

  

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Requirements. The warranty period for deliverables shall extend for a period of three year from the date of the acceptance of the deliverables by Citi.

  

	 	7.3	Performance: Work in Progress 

  

	 	7.3.1	Production Environment 

  

	 	    *    	 

  

	 	    *    	

  

	 	7.3.2	Performance and capacity requirements are: 

  

	 	7.3.2.1 	The user query response time and browser screen transition time must satisfy the constraints defined in the following section. 

  

	 	    *    	  

  

	 	    *    	

  

	 	7.3.3	Load and Response Time Requirements: 

  

	 	7.3.3.1 	The average duration of a user session is     *     . The system must be able to support the indicated
    *     

  

	 	7.3.3.2 	    *     

  

	 	    *    	  

  

	 	    *    	  

  

	 	    *    	  

  

	 	7.4	Disaster Recovery Plan: 

  
 Throughout the term of the Services provided under this Work Order, PROVIDER shall maintain the Disaster Recovery Plan (dated
    *     days after acceptance of this WORK ORDER) and any updates thereto, previously supplied to Citi pursuant to this Master Agreement. 6.5 PROVIDER Responsibilities: 
  
 PROVIDER shall be responsible for providing, maintaining, and supporting at
its expense all systems, programs, telecommunication lines and other equipment used to provide the DP services. PROVIDER shall provide Citi, its designated affiliates and subcontractors access to its database for the purposes of transmission and
receipt of the date in connection with the services provided hereunder. 

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	 	7.5	Ownership: 

  
 Section 6 of the Master Agreement shall apply with respect to the ownership rights of the parties in Technology and Data. Citi Technology shall include
all database management designs, layouts, and requirements submitted to PROVIDER for the purposes of the performance of the services under the Master Agreement and WORK ORDERs. PROVIDER may not use Citi technology related to the database for any
purpose other than the provision of services to Citi. 
  

	 	7.6	Subcontractors: 

  
 PROVIDER shall not subcontract any of its responsibilities for providing the services hereunder to any third party without the prior written consent of
Citi which consent shall not be unreasonably withheld. PROVIDER remains responsible for all services provided under this WORK ORDER regardless of whether such services are provided by PROVIDER or through a third party subcontractor. 
  

	 	7.7	License granted by PROVIDER: 

  
 During the performance of this WORK ORDER, PROVIDER shall provide Citi with a license to use the PROVIDER technology associated with the deliverables and
services. 
  

	 	7.8	License granted by Citi: 

  
 Citi grants to PROVIDER a non-exclusive, non-transferable, limited license to use the CCF and such other Citi Technology without the right to sublicense
solely for the purposes of performing the Services and creating the Deliverables under the terms of this WORK ORDER. PROVIDER acknowledges that the CCF and Citi Technology and their sequence, structure and organization are proprietary to Citi and
that Citi retains exclusive ownership of the CCF and Citi Technology. PROVIDER hereby agrees to take commercially reasonable measures to protect Citi’s rights in the CCF and the Citi Technology. Except as otherwise provided in this WORK ORDER,
PROVIDER shall not (i) itself, or through an Affiliate or third party, reproduce, copy, modify, translate, disassemble, reverse engineer, or otherwise attempt, or permit others to attempt to discover the source code for the CCF and Citi Technology,
in whole or in part, or (ii) create derivative software or software programs based upon the CCF or Citi Technology, or (iii) lease, lend or otherwise provide the use of the CCF or Citi Technology to a third party or service bureau without the
written consent of Citi. This license shall terminate upon the earlier of the termination of the WORK ORDER or Citi’s Acceptance of the Deliverables. Upon the termination of the license granted in this subsection, PROVIDER shall immediately
return all materials, documents, and Citi Technology related to CCF in its possession. 
  

	 	7.9	General Knowledge: 

  
 Each party shall be entitled to use, disclose, and otherwise employ general 

  

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knowledge, ideas, know-how, skills, or techniques acquired by employees of the parties during the performance of their obligations under the WORK ORDER.
Provided however, the permitted use shall not include information in tangible form (i.e. written or other documentary form, including tape or disk). In no event may such use of general knowledge include the use of a party’s Confidential
Information, which shall be treated in accordance with the terms of Section 8 of the Agreement. Citi’s CCF and related Citi Technology and PROVIDER’S Technology is excluded from General Knowledge. 
  

	 	7.10	Information Security: 

  
     *     
  

	 	7.11	Compliance with Laws of Other Jurisdictions: 

  
 In addition to the compliance with Section 13 A of the Agreement, PROVIDER agrees to comply with (i) the laws and regulations of any state or country
exercising control or jurisdiction over the Data processed, stored, or transmitted by PROVIDER in providing its Services under this WORK ORDER; and (ii) agree to negotiate in good faith any additional agreements or terms which may be required in
order to comply with such laws or that Citi may require in order to comply with such laws or its internal Policies and Procedures. 
  

	 	7.12	Non Disclosure Agreement: 

  
 If during the performance of its Services hereunder, PROVIDER must enter into a Non Disclosure Agreement with a subcontractor, processor, or other party
to whom Confidential Information must be disclosed, PROVIDER shall enter into a Non Disclosure Agreement the terms of which shall not materially differ from (Exhibit I, Schedule 2 of the Master Services Agreement). 
  

	 	7.13	Termination: 

  
 Upon termination of the WORK ORDER by completion of the Deliverables or as otherwise provided under this Agreement, PROVIDER acknowledges that Citi shall
have no affirmative obligation to enter into additional WORK ORDERs with 

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PROVIDER or proceed with the additional phases of this project. As of January 1, 2004 Notwithstanding any terms in the Master Agreement, and Amendment No. 1
thereto, Citi shall have the right to terminate all or part of this Work Order for its convenience at any time upon 150 days written notice to PROVIDER. Prior to January 1, 2004, notice for termination may only be for cause. If terminated for
convenience, Citi agrees to pay PROVIDER for all costs incurred by PROVIDER for performance under the terminated Work Order up to the effective date of termination at the agreed upon rates and expenses as set forth in this applicable Work Order
Acceptance Criteria. 
  

	 	7.14	Acceptance Criteria: 

  
 Acceptance of the Deliverables under the Work Order is based on the delivery by PROVIDER and Acceptance by Citi of the identifiable Deliverables set forth
in this Work Order and as requested by Citi. Citi will test the Detiverables in each of the Phases, and also test the integrated Deliverable at the end of Phase 2 in a Final Integrated Acceptance Test. Acceptance tests will be conducted by (Citi
with assistance from PROVIDER) as needed. If a Deliverable is rejected by Citi, PROVIDER shall fix the Deliverable within a timeframe that is mutually agreed upon and commensurate with the level of risk posed to Citi by the failure to deliver. If
PROVIDER cannot fix the Deliverable, or Citi determines that it is incapable of repair within a reasonable period of time, Citi, shall be entitled to a refund of all monies paid for the rejected Deliverable. If Citi rejects the Deliverable in the
Final Integration Test, PROVIDER shall fix the Deliverable within a timeframe that is mutually agreed upon and commensurate with the level of risk posed by failure to delivery at the projected time. If PROVIDER cannot fix the Deliverable, or Citi
determines that it is incapable of repair within a reasonable period of time, Citi, shall be entitled to a refund of all monies paid under Phase 1 and Phase 2 for the rejected Deliverable. This remedy is in addition to any remedy Citi may have under
the Master Agreement. 
  

	 	7.15	Limitation of Liability: 

  
 SECTION 9 OF THE MASTER AGREEMENT SHALL APPLY IN ALL RESPECTS EXCEPT THAT THERE SHALL BE A LIMITATON ON CLAIMS FOR DIRECT DAMAGES IN WHICH EVENT SUCH
CLAIM SHALL BE LIMITED TO THE ANNUAL VALUE OF THE AD HOC REPORTING TOOL FOR THE YEAR IN WHICH THE CLAIM AROSE. 
  

	 	7.16	Right to Audit: 

  
 Citi retains the right to audit PROVIDER as set forth in Amendment #1 to the Agreement within the Master Services Agreement. 
  

	 	7.17	Escrow: 

  
 PROVIDER agrees to keep and maintain current in Escrow the source code for DATATRAX consistent with the Escrow terms of the Master Services Agreement

  

	 	7.18	Project Manager 

  
 Citi retains the right to request a change in the PROVIDER project management staff associated with this project. This change would be at Citi’s own
discretion and can occur at any point during the life of the PROVIDER-Citi relationship. 
  

 Page 10 of 14 
 CONFIDENTIAL USE & Copyright All Rights Reserved 

 The following individuals shall serve as Project managers for the Parties: 
  

			
	John Reinertsen	  	Denise Raymond
	TRX Data Services, Inc.	  	Citibank N.A
	8405 Greensboro Drive, Suite 140	  	111 Wall St.
	McLean, Virginia 22102	  	New York, NY 10043

  

									
	 TRX Data Services, Inc.
	 	 	 	 Citicorp North America, Inc.

					
	 By:
	 	 /s/ Christopher M. Britten
	 	 	 	 By:
	 	 /s/ John Wizeman

	 Print Name:
	 	 Christopher M. Britten
	 	 	 	 Print Name:
	 	 John Wizeman

	 Title:
	 	 VP
	 	 	 	 Title:
	 	 Managing Director

	 Date:
	 	 16 - Jul - 03
	 	 	 	 Date:
	 	 7/15/03

  

 Page 11 of 14 
 CONFIDENTIAL USE & Copyright All Rights Reserved 

 DRAFT v2.. 4 
  
 Schedule 2 
  
 DATATRAX Reporting Pricing Schedule 
  
 Definitions 
  
 “GDS Work Order” shall mean Exhibit V “Work Order for Ongoing TRX Global Data Services”  
 “Additional Transactions” as defined in Schedule II of the GDS Work Order  
 “Amount per Transaction” as
defined in Schedule II of the GDS Work Order  
 “Base Transaction Pricing” or “Base Amount” as defined in Schedule
II of the GDS Work Order  
 “Guaranteed Transaction Level” as defined in Schedule II of the GDS Work Order  
 “Transaction” as defined in Schedule II of the GDS Work Order 
 “Additional Services” shall mean any incremental enhancements, work orders, support, or similar piecework that are not expressly described in this Work Order. 
  
 Invoicing 
  

	 	1.	TRX will present Citi with an itemized invoice     *     for the Guaranteed Transaction Level to be performed in that
    *     (i.e. invoices will be submitted on the first of     *     for services to be performed in the     *    ). At the
beginning of each month, TRX will present Citi with a separate itemized invoice for the preceding month’s transactions in excess of the Guaranteed Transaction Level and such additional services as may be agreed to by the parties consistent with
the terms of this Work Order. 

  

	 	2.	Additional Services shall be     *     invoiced upon initiation of the specified and agreed work, and
    *     invoiced upon completion. 

  

	 	3.	Historical Transactions received carrying a transaction date that precedes the current month shall not be subject to the transaction pricing described in this Work Order. These
transactions will still be subject to the pricing described in the GDS SOW. 

  

	 	4.	Any items invoiced on an hourly basis shall be billed to the nearest quarter-hour, rounded up or down accordingly. 

  
 Payment Terms 
  
 Invoices will be paid with terms of
    *     date. Amounts due and not paid within     *     shall bear interest at     *    . TRX has the right to suspend the
Services for non-payment of overdue amounts upon sixty (60) days written notice with the exception of those amounts which are in dispute pursuant to Section 3B of the Agreement. 
  
 Termination 
  
 After January 1, 2004 Citi may provide written notice to terminate this Work Order in 150 days for convenience, pursuant to Section 7.13 of this Work
Order, and such termination is effective prior to the expiration of the term of this Work Order, no termination fees will be assessed beyond those specified in the GDS Work Order. 
  
 Page 12 of 14 
 CONFIDENTIAL USE & Copyright (eBusiness / Commercial Cards) All Rights Reserved 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 DRAFT v2.. 4 
  
 Transaction Pricing 
  
 The transactional-based Table (1) below sets forth the additional pricing for the GDS Transactions provided by Citi to Provider for its services rendered
pursuant to the terms of this Work Order. Table (1) covers the duration of services provided from July 1, 2003 through December 31, 2003. 
  
 Table 1: Monthly Transactions 
  

			
	Guaranteed Transactions	  	Base Amount
	 *
	  	*
		
	Additional Transactions	  	Amount per Transaction
	 *
	  	*
	 *
	  	*
	 *
	  	*
	 *
	  	*

  
 The
transactional-based Table (2) below sets forth the additional pricing for the GDS Transactions provided by Citi to Provider for its services rendered pursuant to the terms of this Work Order. Table (2) covers the duration of services provided from
January 1, 2004 through January 12, 2006. 
  
 Table 2: Monthly
Transactions 
  

			
	Guaranteed Transactions	  	Base Amount
	 *
	  	*
		
	Additional Transactions	  	Amount per Transaction
	 *
	  	*
	 *
	  	*
	 *
	  	*
	 *
	  	*

  
 Additional Services Pricing

  
 Table 3 lists examples of Additional Services, which
consist of any work whose scope is not expressly described in this Work Order. Rates listed in Table 3 are subject to an annual price increase at the lesser of     *     year or the percent change in the
Consumer Price Index. “Consumer Price Index” shall mean the percentage change in the Consumer Price Index for Urban Consumers (CPI-U), U.S. City Average, All Items, Index Base Period 1982-84=100, Not Seasonally Adjusted, as reported by the
U.S. Department of Labor, Bureau of Labor Statistics, for the twelve (12) month period immediately preceding the effective date of any annual price increase. 
  

 
 Table 3: Year One 
  

					
	Item	  	Basis	  	Fee
	Report and query development	  	Hourly	  	*

  
 Page 13 of 14

 CONFIDENTIAL USE & Copyright (eBusiness / Commercial Cards) All Rights Reserved 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 DRAFT v2.. 4 
  
 * 
  
 Page 14 of 14 
 CONFIDENTIAL USE & Copyright (eBusiness / Commercial Cards) All
Rights Reserved 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 EXHIBIT VII 
  
 AMENDMENT 
 TO THE 
 WORK ORDER FOR TRX DATATRAX AD-HOC REPORTING OF THE CITI 
 GLOBAL DATA REPOSITORY 
  
 BETWEEN 
  
 CITICORP NORTH AMERICA, INC. (“Customer”) 
 AND 
 TRX DATA SERVICES, INC. (“Provider”) 
  
 Purpose. Customer and Provider previously entered in to an EXHIBIT VI, the Work Order for TRX Datatrax Ad-Hoc Reporting of the Citi Global Data Repository,
effective July 1, 2003 (the “Ad Hoc Work Order”). The Customer seeks to enhance the Ad Hoc Work Order by this request for Additional Services as provided for in Exhibit VI. The Provider has agreed to provide the Additional Services. This
Agreement sets forth the mutual agreement between the parties for the Additional Services and amends EXHIBIT VI as follows: 
  
 1. Pursuant to Schedule 1, of Exhibit VI, the following changes shall be made: 
  

Section 4.0, Definitions, the following language shall be added: 
  
 Data: shall mean all information whether or not Confidential Information stored in or processed by software or systems or on behalf of Citi and its Affiliates, or any
customers, vendors, or third party service providers of Citi and its Affiliates o, and any information derived therefrom including Data stored or processed by PROVIDER’S system(s). 
  
 Section 7.3.1.1., shall be deleted and the following inserted as the new Section 7.3.1.1: 
  
 Ensure the application is available 24/7 with downtime only during the agreed to maintenance
period, which is     *    . 
  
 2.
Pursuant to Schedule 2, of Exhibit VI, Customer requires Additional Services in order to accommodate user expansion. Therefore, the following Paragraph shall be added to the last paragraph in the Section entitled “Additional Services”:

  
 PROVIDER shall enhance and increase the planned usage set forth in Section
6.2.2.3 of Schedule 1, and plan for and support a Citi sponsored systems stress test and provide an 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 environment that can support a scale of up to     *     concurrent users (based
on an assumption of approximately     *     actual users with a     *     concurrency rate). All the terms of Schedule 1 shall be applicable to these Additional Services
unless otherwise set forth in this Amendment. These Additional Services shall be provided by Provider to Customer for a fixed cost of     *    . 
  
 3. In Schedule 2, the Section entitled “Invoicing”, a new Section 5 shall be added and read as follows: 
  
 5) Fee for Additional Services, TRX will provide an initial invoice to Citi
for the amount of     *     for the Additional Services payable pursuant to the Payment terms in Schedule 2. The remaining balance of     *     shall be included in and
billed in incremental     *     transaction fees for the Period 1/1/05 through 1/12/06 (“The Third Period”) as set forth in Schedule 2. 
  
 4. In Schedule 2, the Section entitled “Transaction Pricing” shall be amended to read as follows: 
  

	 	a)	The last sentence of the second paragraph in Transaction Pricing shall now read: 

  

	 	    	Table (2) covers the duration of services provided from January 1, 2004 through December 31, 2004 (“The Second Period”). 

  

	 	b)	A new paragraph will be added after Table 2. 

  
 Transaction Payments for the Third Period (1/1/05 through 1/12/06). 
  
 The Transaction Payments for the Third Period shall be made as set forth in Table (3). 
  
 Table 3:     *     Transactions

  

			
	Guaranteed Transactions	  	Base Amount
	    *    	  	    *    
	Additional Transactions	  	Amount per Transaction
	    *    	  	    *    
	 	  	 
	 	  	 
	 	  	 
	  
 * CONFIDENTIAL TREATMENT
REQUESTED

  
 AMENDMENT 

NUMBER 1 
  
 TO 
 THE MASTER AGREEMENT 
 BETWEEN 
  
 CITIBANK, N.A. 
 AND 
 TRX DATA SERVICES, INC. 
  
 The Master Services Agreement (“Agreement”), effective as of February 1, 2002, by and between Citibank, NA. (“Citi”) and TRX Data Services, Inc.
(“Provider”), in consideration of the mutual promises of the parties is hereby amended as follows: 
  
 1. The Preliminary Statement A shall be deleted and replaced with the following: 
  
 A. Citi wishes to procure the Services and Deliverables from Provider for the benefit of its e-Business unit and its Affiliates, for good and valuable consideration, as
more fully described herein. 
  
 1. Section 2 shall be deleted and replaced with
the following: 
  
 Term/Termination

  
 A) This Agreement shall commence on the Effective Date, and shall continue in
effect unless and until terminated in accordance with the terms hereof. In the event this Agreement is terminated prior to all Services being completed under any Work Order(s), the terms of this Agreement will continue to apply with respect to such
on-going Work Order(s) until the completion thereof. 
  
 B) Citi shall have the
right to terminate this Agreement and/or any Work Order(s) in whole or in part at any time upon ninety (90) days notice specifying the extent to which the Agreement and/or any Work Order(s) is (are) terminated. If terminated pursuant to this
provision, Citi agrees to pay Provider for all costs incurred by Provider up to the effective date of termination at the agreed upon rates and expenses and limits set forth herein and in the applicable Work Order. 
  
 C) Either Party may, by written notice to the other, terminate this Agreement if the other
Party is in material breach of this Agreement. The written notice required under this Section 2 shall specify the breach on which termination is based. Following receipt of such notice, the other Party shall have thirty (30) days to cure such
breach, and the 

 
Agreement shall terminate in the event such cure is not effected by the end of such period. 
  
 D) Provider acknowledges that, in order to expedite and secure regulatory approval for any Service provided by Provider or otherwise respond
to recommendations of the Office of the Comptroller of the Currency and any other applicable Federal, state, or foreign banking agency, regulatory body, Commission, or Commissioner (each, an “Agency”) who regulates Citi, its Affiliates,
the Services and its Provider, or the Data, Citi may determine, in its reasonable discretion, that Citi should perform or provide some or all of the Services internally (or through an Affiliate) rather than through a third-party provider. In the
event Citi makes such a determination, Citi shall have the right to immediately terminate the Agreement; provided that Citi shall pay Provider within sixty (60) days of such termination for Services provided by Provider under this Agreement up to
and including the effective date of the termination pursuant to this Section. Any termination pursuant to this Section 2 shall be subject to the transition obligations set forth in Section 2F of this Agreement. 
  
 E) Either Party, reserving all other rights available to it at law or in equity, subject to
the terms of this Agreement, shall have the right to immediately terminate this Agreement, with respect to all or any portion of this Agreement, upon the occurrence of any one of the following: (a) the other Party becomes insolvent or admits in
writing its inability to pay its debts as they mature; (b) any voluntary proceeding of the other Party under the bankruptcy laws or proceeding for the appointment of a trustee in bankruptcy for such Party, which proceeding is not dismissed or
discharged within thirty (30) days thereafter, or the entry by such Party into an assignment for the benefit of such Party’s creditors; (c) liquidation, execution or seizure of substantially all of the assets of such Party, (d) corporate
dissolution of such Party; or (e) with respect to Citi, (i) any quarterly, annual or other periodic report required to be filed by Provider with the Securities and Exchange Commission or other financial report or statement otherwise provided to Citi
hereunder contains an auditors opinion that indicates substantial doubt about the Provider’s ability to continue as a going concern;. 
  
 F) If, in the event of termination of this Agreement for any reason, Citi chooses to continue with services that replace the Services or part thereof, itself, through an
Affiliate or through a third-party provider other than Provider (a “Transition”), Citi may request an extension of this Agreement, and Provider shall continue to perform hereunder for a period of up to 180 days from the date Citi
provides notice of termination to Provider (the “Transition Period”), provided that Citi compensates Provider for the reasonable costs of such Services as are mutually agreed upon by the parties in a detailed Transition Plan
pursuant to the requirements set forth in this Section F, in order to allow the orderly migration and transition of the Services to Citi, its Affiliate and/or a third party designated by Citi; provided that if the Transition is not completed
within the Transition Period, the Parties shall negotiate in good faith an extension of the Transition Period. Provider’s quality and performance during the Transition Period shall be at a level commensurate with its provision of the Services
as required under this Agreement, and Provider shall continue to perform all of its obligations under this Agreement and provide 

  

 2 

 
the Services in accordance with the terms of this Agreement during any Transition Period; Provider shall, upon Citi’s request, provide reasonable
assistance to Citi to complete any such Transition. “Reasonable assistance” shall include, as requested by Citi, and to the extent permitted under applicable law, any reasonable technical and training support required to complete the
Transition in a smooth and orderly fashion and without interruption of the Services being provided to Citi, including, without limitation, assistance with transitioning and formatting data, revising and testing interfaces and training Citi, its
Affiliate(s) and/or any third party designated by Citi to conduct the services to replace the Services. As soon as possible following the Effective Date, and in any event no later than ninety (90) days following the Effective Date of a new Work
Order, the Parties shall agree to a reasonably detailed plan pursuant to which Provider shall provide Transition assistance when requested by Citi pursuant hereto, which such plan shall be attached hereto as a Schedule to this Amendment (the
“Transition Schedule”), and may be updated or modified from time to time as mutually agreed in writing by the Parties. Provider shall provide Citi with the necessary reasonable resources as set forth in the Transaction Schedule incurred in
connection with Provider’s provision of transition assistance hereunder. 
  
 G. Upon completion of any Project or upon any termination of this Agreement, Provider agrees that its employees, subcontractors and agents shall turn over to Citi the Work Product and Citi Confidential Information, as hereinafter defined,
in their then current condition and shall return to Citi all documents, data and materials and copies thereof supplied to Provider in connection with this Agreement, provided, however, Provider may retain copies of such documents as it deems
necessary to verify the nature and extent of the Services provided by it hereunder, and provided further that any such retained documents will remain subject to the confidentiality and non-disclosure provisions of this Agreement. 
  
 2. Section 6 Proprietary Rights, subsection A “definitions”, subsection (ii) shall
be deleted and the following shall be added: 
  
 (ii) “Data” shall mean
all information, whether or not Confidential Information, stored in or processed by software or systems by or on behalf of Citi and its Affiliates, or any customers, vendors, or third party service providers of Citi and its Affiliates, and any
information derived therefrom including Data stored or processed by Provider’s system; 
  
 3. Section 6 Proprietary Rights, subsection B, “Citi’s Ownership Rights, subsection (ii) shall be deleted and subsection (iii) shall be renumbered subsection (ii). 
  
 4. Section 6 Proprietary Rights, subsection C, “Assignment of Rights to Data” shall
be deleted and the following shall be added: 
  
 C. Control of Data/Assignment of
Rights to Data 
  
 (i) Citi shall exercise sole and exclusive control over any and
all Data provided to Provider or derived therefrom. Provider may use the Data solely for the purposes authorized by Citi or its designated Affiliates, in connection with the provision of the Services specified in a Work Order or as otherwise
permitted by this Agreement. 
  

 3 

 Provider may not use the Data for any other purpose. The Data shall be treated as Confidential Information, (ii) Provider
hereby irrevocably grants, assigns and transfers to Citi and its Affiliates all rights and interest of any kind including any U.S. or foreign intellectual proprerty rights in the Data produced pursuant to this Work Order. 
  
 4. Section 11 shall be amended, and a new Subsection G shall be added: 
  
 “Upon request by Citi, Provider shall furnish to Citi a copy of
Provider’s i) quarterly financial statements; and ii) an audited annual financial report commencing with the Effective Date of the Agreement. 
  
 5. Section 13 B shall be deleted and replaced with the following: 
  
 Export/Import. Provider hereby represents and warrants that it is, and will remain in compliance with the requirements of all applicable export and import laws and
regulations, including but not limited to the U.S. Export Administration Regulations and International Traffic in Arms Regulations, and applicable directives and regulations, ordinances, or laws in the performance of Services under this Agreement.
Such requirements include, but are not limited to, obtaining all required authorizations or licenses or otherwise complying with restrictions on regulatory authorizations for the export, or reexporti of any controlled item, product, article,
commodity, software or technology. Without limiting the generality of the foregoing, Provider hereby represents and warrants that (i) it has not been, and is not currently, debarred, suspended or otherwise prohibited or restricted from exporting,
reexporting, receiving, purchasing, processing or otherwise obtaining any item, product, article, commodity, software or technology regulated by any agency of the United States; and (ii) Provider will not export or reexport, directly or indirectly,
any software or technology received from Citi or allow the direct product thereof to be exported or reexported, directly or indirectly, to (a) any country in Country Group E:2 of the Export Administration Regulations of the Department of Commerce
(currently Libya and Cuba) or any other country subject to sanctions administered by the Office of Foreign Asssets Control (currently Iran, Iraq, Sudan, and Syria); or (b) any non-civil (i.e. military) end-users for any non-civil end-uses in any
country in Country Group D:1 of the Export Administration Regulations (currently Albania, Armenia, Azerbaijan, Belarus, Bulgaria, China (PRC), Cambodia, Estonia, Georgia, Kazakhstan, North Korea, Kyrgystan, Laos, Latvia, Lithuania, Macau, Moldova,
Mongolia; Romania, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan and Vietnam). Provider further agrees to be bound by any future modifications of the foregoing list of restricted destinations by amendments to the U.S. Export Administration
Regulations or other U.S. government agencies. It is understood that countries other than the U.S. may restrict the import or use of strong encryption products and may restrict exports, and Provider agrees that it shall be solely responsible for
compliance with any such import or use restriction. Provider agrees to indemnify and hold Citi harmless from 

  

 4 

 
any costs, penalties, or other losses caused by, or related to, any violation or breach of this provision. This provision shall survive any termination of
this Agreement. 
  
 6. Section 15 shall be deleted and replaced with the
following: 
  
 Publicity/ Use of Proprietary
Marks 
  
 Provider agrees not to use the name, brand names, trademarks, or
logos of Citi or any of its Affiliates as a reference or in any sales or marketing publication or advertisement including internal and external publications without the prior written consent of Citi. Provider also agrees not to make any public
disclosure except as may be legally required, relating to this Agreement, or Citi or its Affiliates without obtaining the prior written consent of Citi. 
  
 7. The following Section will replace Section 19 
  
 Escrow 
  
 Provider agrees to keep and maintain current in escrow the source code for any Program licensed under this Agreement, or any code or design work that is necessary to
maintenance, control, and processing of Citi Data as well as any enhancements, corrections, related documentation, updates, flow charts, schematics, data flows, and data structures, and including any compiler Programs (“Source Code”), and
any other items (collectively “Materials”) which Citi may identify in a Work Order in a form (i) intelligible to trained programmers and capable of being translated into object code, and (ii) to enable a trained programmer through study of
such documentation to maintain and/or modify the Licensed Program or code without undue experimentation. Provider will deliver the Materials to the third party designated below, or any successor thereof, who shall act as escrow agent (“Escrow
Agent”). The Escrow Agent shall be paid by Citi and all invoices related to the Escrow shall be submitted to Citi. Provider shall verify the initial deposit to Citi as well as any subsequent deposits and updates, and provide additional
Materials monitoring services requested by Citi. In the event that the Provider should be unable or unwilling to maintain the Material for any reason, including, but not limited to, suspension or discontinuance of business or unwillingness to
support and maintain the Materials the Escrow Agent shall, upon demand by Citi, deliver a copy of the CD or other acceptable form containing the Materials to Citi. Title to the Materials placed in Escrow shall remain in Provider unless provided for
otherwise in this Agreement. If Citi shall come into possession of the Materials in accordance with this Agreement, Citi shall thereafter have lie absolute right to modify the Materials to perform any function which Citi deems desirable to support
Citi’s use in accordance with this Agreement. The Materials as so modified shall remain subject to the same restrictions on use, reproduction and disclosure as are contained in this Agreement with respect to the Materials. Citi shall have the
right at any time to contact the Escrow Agent for purposes of confirming the existence of the Source Code, including any updates thereto and including inspection thereof, and for verification of the instructions to the 

  

 5 

 
Escrow Agent contained in this paragraph. The parties shall enter into an Escrow Agreement within thirty (30) days of the execution of this Amendment and
Work Order. 
  

			
	 Escrow Agent:
	 	DSI Technology Escrow Services
	 	 	2100 Norcross Parkway, Suite 150
	 	 	Norcross, GA 30071
	 	 	Phone:     *    
	 	 	Fax:     *    
		
	 	 	Client Contact: Yolanda Barnett
	 	 	Phone:     *    
	 	 	email:     *    

  
 8. A new Section 20, Audit, shall be
added as follows: 
  
 Audits 

 
 Subject to the terms contained in this Section 20, Citi or its Affiliate
shall have the right to conduct internal and external audits of Provider and on-site quality assurance reviews (“Audits”) under this Agreement. Provider shall provide to the internal and external auditors and personnel of Citi and
Citi’s Affiliates, and any examiners or agents from any regulatory body asserting jurisdiction over the business of Citi or any of Citi’s Affiliates (“Auditors”), all third party audit and examination reports prepared by
regulatory examiners and independent public accountants of Citi, to the extent such reports are available to Provider, and shall grant such auditors, personnel, examiners and agents reasonable access to Provider (including, without limitation, to
Provider’s records, systems, system architecture, controls, Data and Data Center Security access and maintenance, processes, policies and procedures) and to the data center from which Provider provides the Services for the purpose of performing
audits or examinations of Provider or Provider’s Affiliates, including, without limitation, any Agency examination under 12 U.S.C. §1867(c). Provider shall cooperate and provide to such Auditors, personnel, examiners and agents, in a
timely manner, all such assistance as they may reasonably require in connection with any such audit or examination. Any audit rights hereunder shall be subject to the following, except to the extent otherwise required or permitted under Applicable
Law, or to ensure Citi’s, or their Affiliates’ compliance with applicable law. Citi shall pay for all reasonable costs incurred by Citi, any Affiliate in connection with any Audit conducted pursuant to this Section. Citi shall notify
Provider, to the extent reasonably possible, in writing at least ten (10) business days prior to the commencement of any Audit to the extent known in advance by Citi; the Audit shall occur during normal business days and times of Provider, except
where prior notice for the type of Audit in question requires otherwise; and Citi Affiliates, prior to engaging in any Audit hereunder, shall use reasonable efforts to first obtain any available information collected by Citi in its previous Audits),
to the extent applicable. In the event any audit 

  

 6 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 
reveals deficiencies under this Agreement, Citi shall have a right to obtain applicable documentation regarding the resolution by Provider of any such
deficiencies and shall have the right to inspect the operating practices, records and facilities of Provider, including the data center and any other processing facility, with regard to the resolution of such deficiencies. 
  
 9. The provisions of the original Section 19 of the Agreement shall become Section 23.

  
 10. The provisions of the original Section 19: Sections titled “Force
Majeure and Transition shall be deleted. 
  
 11. A new Section 21 shall be added
and titled: “Force Majeure” and read as follows: 
  
 Force Majeure 
  
 For the purposes of this
Agreement, “Force Majeure Event” shall include only any event, condition or circumstance set forth in the following sentence; provided that such event, condition or circumstance is beyond the control of the Party affected
(the “Affected Party”) and that, despite all efforts of the Affected Party to prevent it or mitigate its effects, such event, condition or circumstance prevents the performance by such Affected Party of its obligations hereunder.
Only the following events may be considered Force Majeure Events under this Agreement: (i) explosion and fire; (ii) flood, earthquake, storm or other natural calamity or act of God; (iii) strike or other labor dispute; (iv) war, insurrection, acts
of terrorism or riot; (v) acts of, or failure to act, by any governmental authority; and (vi) changes in law. 
  
 Obligations Under Force Majeure 
  
 If an Affected Party is rendered unable, wholly or in part, by a Force Majeure Event, to carry out some or all of its obligations under this Agreement, then, during the
continuance of such inability, the obligation of such Affected Party to perform the obligations so affected shall be suspended. 
  
 The Affected Party shall give written notice of the Force Majeure Event to the other Party (the “Unaffected Party”) as soon as practicable after such
event occurs (but in no event more than five (5) days), which notice shall include information with respect to the nature, cause and date of commencement of the occurrence(s), and the anticipated scope and duration of the delay. Upon the conclusion
of a Force Majeure Event, the Affected Party shall, as soon as possible, take all reasonably necessary steps to resume the obligation(s) previously suspended. 
  

Notwithstanding the foregoing, an Affected Party shall not be excused under this Section 20 for (i) any non-performance of its obligations under this Agreement having
a greater scope or longer period than is justified by the Force Majeure Event, or (ii) for the performance of obligations that arose prior to the Force Majeure Event. Nothing contained herein shall be construed as requiring an Affected Parry to
settle any strike, lockout or other labor dispute in which it may be involved. 
  

 7 

 Notwithstanding the foregoing, Provider’s performance of any of its obligations under this Agreement shall not be
suspended or excused pursuant to this Section 21 unless Provider has, at all times during the term of this Agreement, maintained acceptable disaster recovery capabilities as required by Section 22 of this Agreement. 
  
 Extended Force Majeure. Either Party may terminate this Agreement upon thirty (30) days’
prior written notice to the other Party if a Force Majeure Event prevents the other Party from substantially performing its obligations hereunder for a cumulative period of thirty (30) days or more; provided that strikes or other labor
disputes shall be disregarded in determining such cumulative period. 
  
 12. A new
Section 22 shall be added as follows: 
  
 Disaster Recovery Plan 
  
 Throughout the Term of the Agreement
and Work Order, Provider shall maintain a written disaster recovery plan (the “Disaster Recovery Plan”) and the capacity to execute such plan, which plan Provider shall provide to Citi for review and approval by Citi within ten (10)
days of the Effective Date of this Agreement or as maybe specified within a particular Work Order, and which such plan shall at all times comply with Citi Information Security Office requirements made known to Provider and applicable law. Under no
circumstances shall Provider be excused from implementing the Disaster Recovery Plan in the event of a disaster, except in circumstances of a Force Majeure Event making such implementation impossible. Citi may request additional changes or
inclusions be made to the Disaster Recovery Plan as a result of the parties entering into new Work Orders. 
  
 On an annual basis, upon any material change to such Disaster Recovery Plan or as otherwise requested by Citi, Provider shall provide Citi with a copy of Provider’s most current Disaster Recovery Plan. No change
to such Disaster Recovery Plan shall be implemented without Citi’s prior written approval. Provider shall conduct testing of the Disaster Recovery Plan not less frequently than annually (and in any event, upon any material change to the
Disaster Recovery Plan) and shall promptly thereafter provide to Citi a detailed report regarding the Disaster Recovery Plan test results. 
  
 Upon the occurrence of any disaster requiring use of Provider’s Disaster Recovery Plan, Provider shall promptly notify Citi of same, and Provider shall provide to
Citi, equal access as Provider’s other customers in the provision of the Services. If Citi reasonably determines that Provider has not or cannot put its Disaster Recovery Plan in place quickly enough to meet Citi’s needs or is otherwise
unable to provide equal access to such products or services, in addition to providing Citi with a right of termination under Section 2, Provider shall promptly assist and support Citi in seeking such Services from an alternative source and provide
transition assistance as described in Section 2 F. 
  

 8 

 13. Section 22: Survival shall read as follows: 
  
 The provisions of this Agreement that by their nature and content are intended to survive the performance thereof, shall so survive the
completion and termination of this Agreement. Without limiting the generality of the foregoing, Sections 6,7,8,9,12,13,15,16,18,19,20,21,22 and 23 of this Agreement shall so survive. 
  
 All other provisions of the Agreement remain unchanged and in full effect. 
  

									
	 UNDERSTOOD AND AGREED:
	 	 	 	 
			
	 CITIBANK, N.A.
	 	 	 	 TRX DATA SERVICES INC.

					
	Signature:	 	/s/ John Wizeman	 	 	 	Signature:	 	/s/ Susan R. Hopley
	 Printed Name:
	 	 John Wizeman
	 	 	 	 Printed Name:
	 	 Susan R. Hopley

	 Title:
	 	 Managing Director
	 	 	 	 Title:
	 	 EVP/GM

	 Date:
	 	 Jan 10, 2003
	 	 	 	 Date:
	 	 Dec 16, 02

  
 JOHN
WIZEMAN, VP 
 Division Executive 
 Global Procurement Services 
     *     
     *     
  

 9 
  
 * CONFIDENTIAL TREATMENT REQUESTEDSecond Amended & Restated Contract, Supply of Fulfillment & CallCentre Services

 Exhibit 10.49 
  
 SECOND AMENDED AND RESTATED CONTRACT FOR THE SUPPLY OF 
  
 FULFILMENT AND CALLCENTER SERVICES 
  
 This contract is between: 
  
 Opodo Limited 
  
 Whose registered office is 5 Chancery Lane, Clifford’s Lane, London EC4A LBU 
 (Hereinafter referred to as Opodo)

 + 
 And; TRX Europe limited 
 Whose registered office is Sutherland House, Russell Way, Crawley, West S USSEX, 
 RH10 1UH (Hereinafter referred to as TRX) 
  
 I have read and accept the
Terms and Conditions contained herein: 
  

									
	 Signed for and on behalf of
 Opodo Limited
	 	 	 	 Signed for and on behalf of
 TRX Europe Limited

					
	By:	 	 /s/ Simon Vincent
	 	 	 	By:	 	 /s/ Trip Davis

	 Name:
	 	 Simon Vincent
	 	 	 	 Name:
	 	 Trip Davis

	 Title:
	 	 CEO OPODO
	 	 	 	 Title:
	 	 President & CEO

					
	 Date:
	 	 30/11/04
	 	 	 	 Date:
	 	 29 November 2004

  
 WHEREAS: 
  
 Opodo wishes to retain TRX as a supplier of certain services as defined herein. 

 

	1.	Definitions 

  

	1.1	As used herein the following terms shall have the following meanings, unless the context otherwise requires: 

  
 “Agreement” means the agreement between Opodo and TRX, comprising
this document and its Schedules. 
  
 “Average Handling
Times” means Talk Time plus Wrap Time for telephone and email handling times as set out in Schedule 7 and split by market. 
  
 “Change Management Procedure” means the procedure detailed in Schedule 4.2. Any amendments to the scope of Services that likely will result or
have resulted in an increase or decrease in Average Handling Times of 10% or more in any one market, or that would require TRX support and services in connections with the proposed entry by Opodo into New Markets as contemplated by Section 4.4, must
be handled through the Change Management Procedure. 
  
 “Confidential Information” means any information relating to the business and affairs (including Intellectual Property Rights) of both Opodo and TRX and to 

  

 1 

 
the identity and business affairs of either parties customers and clients and potential customers and clients which comes to either parties’ attention
or possession and which both parties regard, or could reasonably be expected to regard as confidential, whether or not any such tangible information is marked ‘confidential.’ 
  
 “Existing Markets” means the markets of France, Germany and the U.K. 
  
 “Force Majeure” means any event or circumstance which is beyond
the reasonable control of TRX, including an act of God, lightning, fire, storm, flood, earthquake, act of a public enemy, war declared or undeclared, threat of war, terrorist act, blockade, revolution, riot, insurrection, civil commotion, public
demonstration, sabotage and act of vandalism, but excluding strikes, lockouts or other industrial disturbances occurring solely within the business of TRX. 
  
 “Intellectual Property Rights” means copyrights, patents, utility models, trademarks, service marks, design rights (whether registered or
unregistered), database rights, and proprietary information rights. 
  
 “Operations Manual” means the manual produced by Opodo and provided to TRX (and reasonably acceptable to TRX) as updated from time to time and used for training purposes. In the event of any discrepancy between this Agreement and
the Operations Manual, this Agreement will govern and control. 
  

	2.	Term of this Agreement 

  

	2.1	The parties agree that the First Amended and Restated Contract for the Supply of Fulfilment and Callcentre Services dated 29 November 2004 (the “First Amendment”)
shall be amended and restated as set forth herein effective 1 January 2005 and all its terms and conditions will be superseded by those detailed in this Agreement. 

  

	2.2	This Agreement is entered into as of the date first written above and its terms and conditions shall automatically supersede and restate in all respects the First Amendment
as of 1 January 2005 and terminate on 31 December 2007 unless terminated earlier in accordance with Section 7. 

  

	3.	Performance of the Services 

  

	3.1	 TRX shall perform for Opodo the fulfilment and call centre services detailed in Schedule 1 (the “Services”) in accordance with the Service Levels
detailed in Schedule 2. During the term of this agreement Opodo may elect, on at least 6 months notice to TRX, to change the levels of TRANXACT services (i) from Level 1 to Level 2 in the UK and/or (ii) from Level 2 to Level 1 in Germany in relation
to markets serviced from the TRX offices in Berlin.    *     

  

 2 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	 
    *     

  

	3.2	In performing the Services, TRX shall comply with all relevant legislation, regulations, codes of practice, guidance notes and other requirements applicable to its
operations. 

  

	3.3	TRX has been informed of the requirements of Opodo and is aware of the Services to be provided and TRX hereby warrants that it has the skill and competence to meet those
requirements and that they will perform the Services with skill, integrity and competence. 

  

	3.4	TRX shall inform Opodo promptly, giving details of the circumstances, reasons and likely duration, in the event that it becomes aware of anything of whatever nature and
whether or not the result of any act or omission on the part of TRX or its employees or subcontractors which may prevent TRX from materially fulfilling its obligations in accordance with this Agreement. 

  

	3.5	TRX shall at all times have the necessary licences, approvals and consents necessary to allow TRX to be the lawful users of any computer hardware and software used by TRX for
the purposes of this Agreement. For the avoidance of doubt, TRX shall not be liable for breach of this Section 3.5 where such breach arises directly as a result of Opodo failing to comply with its obligations pursuant to Sections 6.2 and 9.7.

  

	3.6	Except to the extent expressly provided in this Section 3 all other warranties or conditions as to the quality or standard of performance of the Services whether express,
implied, statutory or otherwise are hereby excluded to the extent permitted by law. 

  

	3.7	The parties acknowledge the “Leicester Facility Transition” provisions set forth on Schedule 5. 

  

	3.8	For purposes of this Section 3.8, the following terms have the following meanings: 

  
 “Affiliate” of an entity means any other entity directly, or indirectly through one or more intermediaries,
controlling, controlled by or under common control with such entity. For this purpose, “control” shall exist when an entity owns beneficially, directly or indirectly, 51% or more of the outstanding voting securities or equity
interests of another entity or where an entity has the ability to elect or to cause the election of a majority of the board of directors of another entity. 
  
 “Annual Minimum Volume” means the aggregate volume of TRANXACT Level 1 ticket transactions performed by TRX for Opodo in the Existing Markets
during the 12 months ending 31 December 2004. 
  
 “TRANXACT
Level 1 Services and Functionality” means the services and functionality provided generally by TRX’s TRANXACT Level 1 services offering. 
  

 3 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 (a) While there is no exclusivity obligation in this Agreement, it is TRX’s hope and expectation
that Opodo shall procure all of its TRANXACT Level 1 Services and Functionality needs in or with respect to the Existing Markets fromTRX. 
  
 (b) In the event Opodo procures TRANXACT Level 1 Services and Functionality in the Existing Markets from any party other than TRX (an “Alternative
Supplier”), Opodo shall give TRX written notice of same. 
  
  
 * 
  
 (c) For the avoidance of doubt, any adverse effect or diminishment in Annual Minimum Volume resulting from or in connection with the exercise of
Opodo’s rights under Section 7.1 of this Agreement will be excluded from the above calculations. 
  
 (d) For the avoidance of doubt, Opodo shall not be liable for any adverse effect or diminishment on Annual Minimum Volume: 
  
     *    . 
  

	4.	Payment 

  

	4.1	In consideration of the provision of the Services, Opodo shall pay to TRX the fees detailed in Schedule 3 (the “Fees”) and in consideration for the provision of the
“UK Management Services” (as defined in Schedule 5), the fees set out in Schedule 5. All fees payable hereunder are exclusive of VAT. 

  

 4 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	4.2	Each year during the term of the Agreement the parties will conduct in good faith a review of the Fees (“Benchmarking Process,” as further detailed on Schedule 3). The
Benchmarking Process will begin on October 1 and the parties intend that it be completed by 31 October. The Benchmarking Process will be conducted pursuant to the Benchmarking procedures set forth on Schedule 3. In the event the Benchmarking Process
indicates that TRX is entitled to increase the Fees such increase in any single year will be limited to     *    . 

  

	4.3	Unless the parties otherwise agree (e.g. pursuant to or in connection with a Change Management Procedure), any change in the Fees resulting from the Change Management
Procedure detailed on Schedule 4.2 will be limited as follows: 

  

	 	(a)	Any change giving rise to a     *     or more increase in Average Handling Times; where such increase is sustained for
    *     consecutive calendar months or more after the scope of Services has been modified though such procedure, TRX shall be entitled to charge at cost for the incremental increase in the relevant Average
Handling Times (in the relevant market only); 

  

	 	(b)	Any change giving rise to a     *     or more decrease in Average Handling Times, where such decrease is sustained for
    *     consecutive calendar months or more after the scope of Services has been modified though such procedure, TRX shall reduce, at cost, fees corresponding to the incremental decrease in relevant Average
Handling Times (in the relevant market only). 

  

	4.4	If Opodo requests, and TRX agrees, that TRX shall provide Level 1 TRANXACT services (as defined in Schedule 1) for new markets in which Opodo may in the future operate
(“New Markets”, which shall in no event include the Existing Markets), such services will be provided in accordance with pricing then currently applicable to Level 1 TRANXACT. Similarly, if Opodo requests, and TRX agrees, that TRX shall
provide Level 2 TRANXACT services (as defined in Schedule 1) for New Markets in which Opodo may in the future operate, such services will be provided in accordance with pricing then currently applicable to Level 2 TRANXACT. 

 

	 	(a)	With respect to both Level 1 TRANXACT and Level 2 TRANXACT, such pricing is independent of, and does not include, any development or other related costs that may be charged to Opodo
in connection with the entry into and the provision in such New Market of TRANXACT services, and unless otherwise agreed by the parties, any requested provision by TRX of services to support an entry by Opodo into any New Market pursuant to this
Section 4.4 shall be subject to a Change Management Procedure. 

  

 5 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	(b)	For the avoidance of doubt, (i) unless Opodo and TRX agree as herein contemplated, in no event will Opodo be under any obligation to use TRX for the provision of services in any New
Market, nor will TRX have any obligation to provide such services in such New Markets, and (ii) as used in this Agreement, references to TRANXACT services are also deemed to include CORREX services. 

  

	4.5	Except with respect to the monthly prepayment provided and paid in accordance with Schedule 3 (in the section titled “Payment Terms”) and agreed prepaid costs set
out in Schedule 5, all fees, costs and expenses to be paid by Opodo hereunder shall be paid by Opodo     *    . Fees shall be invoiced and paid in accordance with Schedule 3. 

  

	4.6	Sums not paid by their due date shall bear interest from day to day at 3% above the base rate of Barclays Bank plc from time to time or such other rate as may replace it.
Further, a party’s failure to pay amounts due under this Agreement within 15 days of notice of such non-payment shall be deemed a material breach of this Agreement (provided in all events that the initial 30 days standard payment terms
contemplated by Section 4.5 and/or Schedule 3, as the case may be, has elapsed). The parties agree that this remedy provides the payee party with a substantial remedy for the purposes of the Late Payment of Commercial Debts (Interest) Act 1998 and
that the parties waive and exclude the statutory right to interest otherwise granted under such Act. 

  

	5.	Confidentiality 

  

	5.1	Except as permitted by law, neither party shall disclose any Confidential Information relating to the other party without the prior, written consent of the other party.

  

	5.2	Neither party shall make any unauthorised use of the Confidential Information belonging to the other party. 

  

	5.3	Either party shall immediately notify the other party should it become aware of the possession, use or knowledge of any of the Confidential Information by any unauthorised
person, whether during or after the term of the Agreement and shall provide such assistance as is reasonable to deal with such an event. 

  

	6.	Intellectual Property Rights 

  

	6.1	 Any and all copyright and other intellectual property rights or other deliverables and work product produced in the performance of the Services and otherwise
produced or created by TRX, its employees, agents or subcontractors exclusively for and paid for by Opodo shall belong to Opodo. TRX will assign or will procure the assignment of any such rights to Opodo and will take reasonable steps to confirm
vesting of title of any or all such intellectual property rights in any or all countries in Opodo or its nominee absolutely. TRX will execute such documents and provide such information 

  

 6 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	 
and assistance as Opodo reasonably requests for the purpose of confirming those rights to Opodo. 

  

	6.2	All TRX software and hardware is and will remain the property of TRX and Opodo shall not obtain any rights to such property by virtue of this Agreement. For the avoidance of
doubt, hardware and other assets owned by Opodo and used in connection with the performance of this Agreement are identified on Schedule 6.2 hereto. TRX hereby grants to Opodo a personal, non-exclusive, non transferable license for the term of this
Agreement to use any TRX software or other TRX Intellectual Property Rights to the extent necessary for the exercise and performance of Opodo’s rights and obligations under this Agreement. Similarly, Opodo hereby grants to TRX a personal,
non-exclusive, non transferable license for the term of this Agreement to use any Opodo software or other Opodo Intellectual Property Rights to the extent necessary for the exercise and performance of TRX’s rights and obligations under this
Agreement. 

  

	7.	Termination 

  

	7.1	In the event that the annual Benchmarking Process of TRX’s Fees reveals that TRX’s fees for TRANXACT or SELEX are higher than those charged by other suppliers
(which may be affiliates of Opodo) of similar services with respect to similar volumes and periods, and TRX fails to reduce its fees to a competitive level within 20 days of Opodo providing TRX with its Benchmarking figures and the parties
concluding the Benchmarking Process, all in accordance with Schedule 3 (such 20 day period, the “Implementation Period,” which the parties agree they shall use reasonable efforts to conclude as soon after 1 November as is practicable),
then Opodo may terminate TRX’s provision of the “Defined Services” in the “Defined Markets” (as such terms are defined in Schedule 3, “Benchmarking Process,” of this Agreement) hereunder upon giving 6 months prior
written notice to be delivered at any time within 30 days following the conclusion of the Implementation Period. 

  

	7.2	Either party may terminate this Agreement immediately at any time by written notice to the other party if: 

  

	 	(a)	that other party commits any material breach of its obligations under this Agreement which (if remediable) is not remedied within 30 days (or 15 days with respect to a payment
default, as set forth in Section 4.6) after the service of written notice specifying the breach and requiring it to be remedied; or 

  

	 	(b)	that other party ceases to trade (either in whole, or as to any part or division involved in the performance of this Agreement), or becomes insolvent, has a receiver, administrative
receiver, administrator or manager appointed of the whole or any part of its assets or business, makes any composition or arrangement with its creditors, takes or suffers any similar action in consequence of debt or an order or resolution is made
for its dissolution or liquidation (other than for the purpose of solvent amalgamation of reconstruction); 

  

 7 

	7.3	Either party may terminate TRX’s provision of SELEX Services for one or more markets upon providing 6 months prior written notice. With respect to Opodo this notice may be
given at anytime and with respect to TRX may only be given at the time of completion of the annual Benchmarking Process referenced in Section 7.1, above. 

  

	7.4	Upon termination of this Agreement or any portion hereof by Opodo in accordance with section 7.1 or 7.3 above, Opodo shall reimburse to TRX any capital expenditure (unless,
and only to the extent, previously written down or off by TRX) relating to equipment specifically purchased by TRX during the term of this Agreement (and prior approved by Opodo) in order to perform the Services for Opodo. 

 

	7.5	Upon termination of this Agreement, each party shall promptly return to the other or dispose of it in accordance with the other’s instructions all Confidential
Information and other data and documents and copies thereof disclosed or supplied to it pursuant or in relation to this Agreement and shall certify in writing to the other when the same has been completed. 

  

	7.6	TRX acknowledges that it is critical for Opodo to have continuity of the Services following termination of the Agreement or any part of the Services and, in this respect, TRX
agrees to co-operate with Opodo and/or any new service provider appointed by Opodo to provide the Services, or any part of them, all upon such commercially reasonable terms and fees as may be agreed by the parties, in ensuring smooth handover and
continuity of the Services during the handover period as detailed in Schedule 4.1. 

  

	8.	Liability 

  

	8.1	TRX shall indemnify Opodo from all claims, actions or demands by third parties against Opodo, and from all damages, losses, costs, expenses and payments whatsoever suffered or
incurred by Opodo in respect of any breach of the Agreement by TRX arising during the Agreement. Opodo may satisfy this indemnity for any valid claims from any payments due to TRX by Opodo. 

  

	8.2	Opodo shall indemnify TRX from all claims, actions or demands by third parties against TRX, and from all damages, losses, costs, expenses and payments whatsoever suffered or
incurred by TRX in respect of any breach of the Agreement by Opodo arising during the Agreement. 

  

	8.3	Subject to Section 8.5 below, the liability of TRX and Opodo under this Agreement whether in contract, tort or otherwise (including but not limited to liability under the
indemnities given under Sections 8.1 and 8.2 but excluding any indemnity given in Schedule 5) shall not exceed the aggregate of the Fees accrued in the 3 month period immediately prior to the month in which the event occurred or the series of events
commenced giving rise to an indemnity or other claim pursuant or related to this Agreement. 

  

	8.4	 SUBJECT TO SECTIONS 8.5 AND 8.6 BELOW, NEITHER OPODO NOR TRX SHALL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL 

  

 8 

	 	 
DAMAGES, OR FOR ANY ECONOMIC LOSS OR FOR LOSS OF PROFITS, BUSINESS, CONTRACTS, GOODWILL OR ANTICIPATED SAVINGS. 

  

	8.5	NOTWITHSTANDING THE PROVISIONS OF SECTION 8.3 AND 8.4 ABOVE, SUCH LIMITATIONS SHALL NOT LIMIT TRX’S LIABILITY FOR WILFUL REFUSAL TO PERFORM THE SERVICES IN ACCORDANCE WITH THIS
AGREEMENT, WITH A KNOWING AND SPECIFIC INTENT TO HARM THE BUSINESS OF OPODO, UNDER CIRCUMSTANCES WHERE TRX IS CAPABLE OF PERFORMING (NOT FOR EXAMPLE BUT NOT LIMITED TO AS A RESULT OF FORCE MAJEURE) AND WHERE OPODO IS NOT IN MATERIAL BREACH OF THIS
AGREEMENT (A “STOP PERFORMING BREACH”). IN THE EVENT OF A STOP PERFORMING BREACH, THE LIABILITY OF TRX SHALL NOT EXCEED €10,000,000. 

  

	8.6	TRX shall not be liable for any acts, errors, omissions, losses, injuries, deaths, property damage, accidents, delays, non-performances, or any other irregularities, or any
resulting indirect or consequential damages, occasioned by the actions of the airlines or third party suppliers engaged in providing travel services (except where such suppliers are TRX’s own agents or sub- contractors (e.g. temporary or
contract employees)). 

  

	8.7	Nothing in this Section 8 shall limit either party’s liability for death or personal injury resulting from its negligence or for fraud. 

  

	8.8	Each of the parties hereby irrevocably waives any right, remedy or claim it may have against the other in contract, tort or the law generally (including without limitation any right
to be indemnified) arising directly or indirectly out of the previous agreement between them dated 1 January 2004 or any agreement prior to 1 January 2004 related to the same subject matter (“the Previous Agreement”) and the parties
mutually release each other from any liability in relation to any breach of any obligation owed by one party to the other under or with reference to the Previous Agreement which arose prior to the date of this Agreement and regardless of whether a
party has notified the other in writing or otherwise of any such claim or liability, save in respect of any breach or potential breach of the Previous Agreement: (i) involving fraud, fraudulent misrepresentation; or (ii) involving death or personal
injury resulting from the negligence of a party. 

  

	9.	General 

  

	9.1	If any term herein conflicts with any term contained in either one of the Schedules then the Schedules shall take precedence. 

  

	9.2	English law shall govern the interpretation, construction, effect and enforceability of the Agreement and the parties agree to submit to the exclusive jurisdiction of the English
Courts, unless it is expressly provided otherwise in this Agreement. 

  

 9 

	9.3	Neither party may assign this Agreement without the prior written consent of the other party, which shall not be unreasonably withheld. 

  

	9.4	TRX will observe the provisions of the Data Protection Acts of 1984 and 1998, and shall indemnify Opodo for any breach thereof. Opodo shall indemnify TRX and its employees and
agents against any liabilities arising from any breach of same Acts by Opodo. 

  

	9.5	No rights shall accrue to any third party under this agreement pursuant to The Contracts (Rights of Third Parties) Act 1999. 

  

	9.6	If TRX is prevented, hindered or delayed from performing any of its obligations under this agreement by Force Majeure, TRX’s obligations shall be suspended for so long
as the Force Majeure continues and the relevant Service Levels shall be adjusted to reflect this. During the period of “catch up” following an incident of this type, TRX will also be relieved from paying applicable service credits relating
to SLA’s. Notwithstanding the foregoing, if TRX is subject to a Force Majeure event that prevents its performance hereunder, it shall use all commercially reasonable efforts during the pendency of such Force Majeure event to mitigate the
adverse effects on its services resulting from such event, including but not limited to attempting to migrate affected services to service centres not then affected by such event. 

  

	9.7	Opodo shall obtain all necessary consents from its vendors, licensors, customers and related parties to permit TRX to provide the Services. 

  

	9.8	This Agreement contains the entire agreement between the parties in relation to its subject matter and supersedes any previous agreement, whether written or oral. This shall
not be construed as limiting either party’s liability for fraudulent misrepresentation. 

  

 10 

 SCHEDULE 1 
  

THE SERVICES 
  
 TRX will provide the services set out in the table contained in this Schedule 1 (the “Services”). For the purposes of this Schedule 1, the following
abbreviations have the following meanings: 
  
 ‘ATB’ means Automatic
Ticket and Boarding Pass 
 ‘BSP’ means Bank Settlement Plan 
 ‘PNR’ means Passenger Name Record 
 ‘PTA’ means Pre-paid Ticket Advice 
 ‘SMS’ means Short Message Service 
 ‘TBM’ means Ticket by
Mail 
 ‘TOD’ means Ticket On Departure 
 ‘TSR’ means Ticket Sales Record 
 ‘IATA’ means International Air Transport Association 
 ‘CSR’ means Customer Service Representative 
  

			
	 Service
 (Items 1-21 below relate to SELEX)

	  	 Description

	1) Operate the Berlin centre	  	Operate the Berlin contact centre for customers’ requests for service and assistance as well as servicing, according to the agreed hours of operations. TRX staff and office space
currently used to provide SELEX Services will provide for the exclusive delivery of Services to Opodo.
		
	 	  	Until 31 March 2005 TRX shall provide 24/7 hours SELEX services. From 1 April opening hours shall be     *     Monday-Friday (unless Opodo informs TRX
by 31 March 2005 that it wishes to vary this timing by one hour either way);     *     Saturday and Sunday (unless Opodo informs TRX by 31 March 2005 that it wishes to vary this timing by one hour either way).
Whilst TRX provides 24/7 services, SLA’s will apply on a 24/7 basis, once hours reduce to those described above, the SLA’s will apply to those hours only.
		
	2) Operate the ticketing centre for German and French Markets and the despatch centre for the German market	  	 German Market
  
 Operate the ticketing and despatch centre for ticket printing and despatch in the required German Market All paper tickets that have satisfactorily passed quality control
will be despatched within one day of receipt (subject to the operating days of Opodo’s appointed carrier).

  

 11 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

			
	 	  	French Market
		
	 	  	Operate the ticketing centre for the French Market out of the Berlin office according to the agreed hours of operations set out in “1) Operate the Berlin centre” above. Any instance
requiring manual ticketing will, subject to quality control, be ticketed within one day of receipt.
		
	 	  	French Ticket Printing and Despatch
		
	 	  	Opodo will be responsible for ticket printing and despatch in France.
		
	 3) Respond to customer requests for services or assistance via the following channels:
 Telephone,
 E-mail,
 Callback,
 White mail,
 and Fax.
	  	 German Market
  
 Receive request for services or assistance on a private label basis from Opodo customers in respect of GDS and Opodo Site bookable products. For Germany the products will
be –
  
 •      Air

	  	  
 •      Hotel
  
 •      Car
  
 •      Travel insurance - subject to the completion of the necessary integration
activities

		
	 	  	 For the avoidance of doubt, any change in GDS will be handled through the Change Management Procedures.

		
	 	  	Request for services to cover (provided that, for the avoidance of doubt, Package Services are not included in the following):
		
	 	  	 (a)    Opodo Site Enquiries
  
 (b)    Technical Enquiries (As
defined in Operations Manual)
  
 (c)    Opodo Site navigational enquiries
  
 (d)    Assistance to customer in completing a booking commenced on the Opodo Site
  
 (e)    New Booking via GDS or CSR
  
 (f)     Amend Booking
  
 (g)    Assistance to enquiries
during travel
  
 (h)    Service post travel
  
 (i)     All other enquiries related to the Opodo Site, to events prior, during & post travel relating to

  

 12 

			
	 	  	 customer bookings.
  
 Package Services do not include ‘Shopping Basket’ services i.e. where the customer buys multiple products himself/ herself from the Opodo site and makes a
single payment.
  
 All support and contacts will customers with be transacted in
German and all customer service staff must be fluent in German.
  
 In order to
deliver the service, TRX shall be obliged to rely only on information from the Systems and from information otherwise provided by, or facilitated by, Opodo under the terms of this Agreement
  
 For the avoidance of doubt, TRX shall not seek to resolve, “sold out” city hotel
bookings by any means other than the GDS or Opodo Site. Additionally, TRX will perform the Services in a manner consistent with mutually agreeable GDS high-risk procedures in accordance with the Operations Manual.

		
	 	  	French Market
		
	 	  	Receive request for services or assistance on a private label basis from Opodo customers in respect of GDS and Opodo Site bookable products. For France the products will be -
		
	 	  	 •      Air

		
	 	  	 •      Hotel

		
	 	  	 •      Car

		
	 	  	 •      Travel insurance - subject to the completion of the necessary integration
activities

		
	 	  	 For the avoidance of doubt, any change in GDS will be handled through the Change Management Procedures.

		
	 	  	Request for services to cover (provided that, for the avoidance of doubt, package services are not included in the following):
		
	 	  	 (j)     Opodo Site Enquiries

		
	 	  	 (k)    Technical Enquiries (As defined in Operations Manual)

  

 13 

			
	 	  	 (l)     Opodo Site navigational enquiries

		
	 	  	 (m)   Assistance to customer in completing a booking commenced on the Opodo Site

		
	 	  	 (n)    New Booking via GDS or CSR

		
	 	  	 (o)    Amend Booking

		
	 	  	 (p)    Assistance to enquiries during travel

		
	 	  	 (q)    Service post travel

		
	 	  	 (r)     All other enquiries related to the Opodo Site, to events prior, during & post travel relating to
customer bookings.

		
	 	  	Package Services do not include “Shopping Basket” services i.e. where the customer buys multiple products himself/herself from the Opodo site and makes a single
payment.
		
	 	  	All support and contacts with customers will be transacted in French and all customer service staff must be fluent in French.
		
	 	  	In order to deliver the service, TRX shall be obliged to rely only on information from the Systems and from information otherwise provided by, or facilitated by, Opodo under the terms of this
Agreement.
		
	 	  	For the avoidance of doubt, TRX shall not seek to resolve, “sold out” city hotel bookings by any means other than the GDS or Opodo Site. Additionally, TRX will perform the Services
in a manner consistent with mutually agreeable GDS high-risk procedures in accordance with the Operations Manual.
		
	 4) Complete travel reservations
	  	German Market
		
	 	  	Obtain all required information to complete the customer’s travel reservation (PNR and other related system). This information shall cover, but not be limited to, customer details, its
travel needs and payment information.
		
	 	  	The travel reservations shall be completed in accordance with the agreed format validated with the customer and confirmed via the GDS (and/or the Opodo Site where necessary).
		
	 	  	French Market
		
	 	  	Obtain all required information to complete the customer’s travel reservation (PNR and other related system). This information shall cover, but not be

  

 14 

			
	 	  	limited to, customer details, its travel needs and payment information.
		
	 	  	The travel reservations shall be completed in accordance with the agreed format validated with the customer and confirmed via the GDS (and/or the Opodo Site where necessary).
		
	5) Confirm travel reservations made or/and modified through the Service Centre to customer	  	 German Market
  
 Confirm travel reservations to customer by e-mail, or SMS (when available), or telephone where necessary, dependent on the customer’s or Opodo’s preference.
Email and SMS confirmations shall be system generated. For the avoidance of doubt TRX will not be required to manually produce confirmations (except for duplicate confirmations).

		
	 	  	French Market
		
	 	  	Confirm travel reservations to customer by e-mail, or SMS (when available), or telephone where necessary. dependent on the customer’s or Opodo’s preference. Email and SMS
confirmations shall be system generated. For the avoidance of doubt TRX will not be required to manually produce confirmations (except for duplicate confirmations).
		
	6) Perform quality control	  	German Market
		
	 	  	Utilise CORREX and /or other TRX processes to ensure PNRs, e-mails, white mail, fax or any other written documents are in accordance with the agreed formats and standards.
		
	 	  	French Market
		
	 	  	Utilise CORREX and /or other TRX processes to ensure PNRs, e-mails, white mail, fax or any other written documents are in accordance with the agreed formats and standards.
		
	7) Issue travel documents	  	German Market
		
	 	  	Issue and dispatch tickets, e-tickets, itineraries, wrappers, travel insurance policies, statutory notices, and receipts as required for a product purchased by customer. Documents shall be in
accordance with the Operations Manual and subject to any GDS

  

 15 

			
	 	  	constraints, having passed Quality Control.
		
	 	  	French Markets
		
	 	  	Issue tickets, e-tickets, itineraries, travel insurance policies, and statutory notices as required for a product purchased by customer. Documents shall be in accordance with the Operations
Manual and subject to any GDS constraints having passed Quality Control.
		
	8) Distribute travel documents	  	German Market
		
	 	  	Package in preparation for despatch (as necessary, according to the relevant process as defined in the Operations Manual) paper tickets, e-tickets, vouchers, wrappers (when introduced
following discussion through the Change Management Procedure), itineraries, travel insurance policies, statutory notices for customer, showing the relevant travel reservations and purchases for distribution.
		
	 	  	Distribute travel documents (by mail or courier) together with such reasonable marketing material as may be placed inside a standard Post Office approved size envelope, and deliver to
customer or arrange for collection from relevant supplier as instructed by customer or Opodo. Other methods of distribution shall include, but not be limited to, e-tickets, TOD, PTA to airlines provided that such other distribution shall not include
an obligation to distribute marketing material.
		
	 	  	TRX shall only be required to sort marketing materials by Market.
		
	 	  	French Market
		
	 	  	Opodo will be responsible for Distribution of travel documents/itineraries etc. for the French Market.
		
	9) Track travel documents	  	German Market
		
	 	  	Track delivery of travel documents prior to document issue and, where requested by customer, after issue when delivery is by courier or special mail service at customer expense. For on-line
bookings, Opodo shall advise the delivery method in the PNR.
		
	 	  	French Market
		
	 	  	For the French market Opodo will be responsible for

  

 16 

			
	 	  	tracking of documents.
		
	10) Assist customer with exchanges, re-issues and amendments	  	German Market
	 	  	Exchanges, re-issues and amendments in respect of e-tickets and ATB for Air and all other site bookable products where Opodo is MOR.
		
	 	  	Upon customer’s request or Opodo’s request, or supplier request:
		
	 	  	 •      Make any necessary GDS or CSR based changes to reservations, accurately including but not limited
to re-bookings and cancellations;

		
	 	  	 •      Complete exchanges, re-issues and amendments via GDS and according to the applicable industry
practice, rules and procedures.

		
	 	  	For the avoidance of doubt, this includes GDS and CSR changes, and international access for en-route assistance subject to agreed hours of operation by Market.
		
	 	  	French Market
		
	 	  	Exchanges, re-issues and amendments in respect of e-tickets and ATB for Air and all other site bookable products where Opodo is MOR.
		
	 	  	Upon customer’s request or Opodo’s request or supplier request
		
	 	  	 •      Make any necessary GDS or CSR based changes to reservations, accurately including but not limited
to re-bookings and cancellations;

		
	 	  	 •      Complete exchanges, re-issues and amendments via GDS and according to the applicable industry
practice, rules and procedures.

		
	 	  	For the avoidance of doubt, this includes non-GDS and CSR changes, and international access for en-route assistance subject to agreed hours of operation by Market.

  

 17 

			
	11) Assist customer with refund Completion	  	 German Market
 .

	 	  	Refunds in respect of e-tickets and ATB for Air within 3 days, plus all other site bookable products where Opodo is MOR
		
	 	  	Upon Customer’s request or Opodo’s request, or supplier, initiate and track and complete refunds (undertaking all necessary tasks under TRX’s responsibility and await for third
party’s response where applicable, before TRX can proceed further if necessary). This includes manual refunds.
		
	 	  	For the avoidance of doubt this includes non-GDS and CSR refunds, and international access for en-route assistance subject to agreed hours of operation by Market. Additionally, TRX will
continue to provide the current level of service related to fraud recovery.
		
	 	  	French Market
		
	 	  	Refunds in respect of e-tickets and ATB for Air within 3 days, and all other site bookable products where Opodo is MOR
		
	 	  	Upon Customer’s request or Opodo’s request, or Supplier request initiate and track and complete refunds (undertaking all necessary tasks under TRX’s responsibility and await
for third party’s response where applicable, before TRX can proceed further if necessary). This includes manual refunds.
		
	 	  	For the avoidance of doubt this does not include non-GDS refunds, but does include international access for en-route assistance subject to agreed hours of operation by Market. Additionally,
TRX will continue to provide the current level of service related to fraud recovery.
		
	12) Action Opodo supplier requests	  	German Market
		
	 	  	Answer specific requests by Opodo suppliers to customer travel reservations, including, but not limited to, actioning of GDS queues and/or fax/call/mail/email requests from the Opodo
suppliers.
		
	 	  	French Market
		
	 	  	Answer specific requests by Opodo suppliers to

  

 18 

			
	 	  	customer travel reservations, including, but not limited to, actioning of GDS queues and/or
fax/call/mail/email requests from the Opodo suppliers.
	13) BSP and TSR accounting and reconciliation’s	  	German Market
		
	 	  	It is acknowledged that Hogg Robinson will perform BSP and TSR accounting reconciliation’s under the term of a separate agreement with Opodo. In no event will TRX be responsible for the
acts or omissions of Hogg Robinson.
		
	 	  	Should Opodo change BSP and TSR accounting reconciliation’s to a new provider during the term of the contract, TRX will work with Opodo on the transition and Opodo will compensate TRX
for any development on a time and materials basis. TRX will continue to handle ADM/ACM as currently agreed.
		
	 	  	French Market
		
	 	  	It is acknowledged that Hogg Robinson will perform BSP and TSR accounting reconciliation’s under the term of a separate agreement with Opodo. In no event will TRX be responsible for the
acts or omissions of Hogg Robinson.
		
	 	  	Should Opodo change BSP and TSR accounting reconciliation’s to a new provider during the term of the contract, TRX will work with Opodo on the transition and Opodo will compensate TRX
for any development on a time and materials basis. TRX will continue to handle ADM/ACM as currently agreed.
		
	14) Customer liaison	  	German Market
		
	 	  	Upon receipt of external information affecting customers travel purchase, TRX shall contact and inform customers of changes related to their purchased travel reservations. This includes, but
is not limited to, schedule changes and schedule cancellations and shall occur through telephone when less than     *    , and Email if greater than     *    , and use
of SMS as a priority where possible.
		
	 	  	French Market
		
	 	  	Upon receipt of external information affecting customers travel purchase, TRX shall contact and inform customers of changes related to their

  

 19 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

			
	 	  	purchased travel reservations. This includes, but is not limited to, schedule changes and schedule cancellations and shall occur through telephone when less than
    *    , and Email when greater than     *     and SMS as a priority when possible.
		
	15) Mystery Shopper Programme	  	TRX agrees to participate in Opodo’s monthly mystery shopper program with an outside vendor by contributing     *     in the aggregate until Opodo
discontinues or in-sources such program.
		
	16) Customer feedback	  	German Market
		
	 	  	Collate feedback offered by customers relating to the service supplied both on-line and off-line in accordance with the Operations Manual.
		
	 	  	French Market
		
	 	  	Collate feedback offered by customers relating to the service supplied both on-line and off-line in accordance with the Operations Manual.
		
	17) Complaint management	  	German Market
		
	 	  	Handle any complaints from customers in accordance with the Operations Manual.
		
	 	  	French Market
		
	 	  	Handle any complaints from customers in accordance with the Operations Manual.
		
	18) Referral commission handling	  	German Market
		
	 	  	Pass referral commission payments from vendors to Opodo in respect of Opodo sales as soon as practicable after receipt by TRX. No reconciliation will be undertaken in this respect. Cheques
will be paid into an Opodo bank account or passed unbanked to Opodo as may be agreed between the parties. TRX will have no liability for cheques not received or lost in the post.
		
	 	  	French Market
		
	 	  	Pass referral commission payments from vendors to Opodo in respect of Opodo sales as soon as practicable after receipt by TRX. No reconciliation will be undertaken in this respect. Cheques
will be paid into an Opodo bank account or passed unbanked

  

 20 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

			
	 	  	to Opodo as may be agreed between the parties. TRX will have no liability for cheques not received or lost in the post.
		
	19) Storage of documents and Stationery	  	German Market
		
	 	  	Handle and store at TRX’s premises any documents needed to perform the Services as required by and in accordance with IATA and any other legal requirements as more specifically defined
in the Operations Manual.
		
	 	  	French Market
		
	 	  	Handle and store at TRX’s premises any documents needed to perform the Services as required by and in accordance with IATA and any other legal requirements as more specifically defined
in the Operations Manual.
		
	20) Non-reconcliation items	  	German Market
		
	 	  	TRX is responsible to clear non-reconciled GDS items within its control and in compliance with the Operations Manual.
		
	 	  	French Market
		
	 	  	TRX is responsible to clear non-reconciled GDS items within its control and in compliance with the Operations Manual.
		
	21) Methods of payment	  	German Market
		
	 	  	Working with Opodo’s Payment Service Provider, TRX will accept for travel purchases and process from a financial accounting point of view the following methods of
payment:
	 	  	  
 •      Credit card
  
 •      Debit card
  
 •      Paper invoice
  
 •      Direct Debit (treated as per paper
invoice)

		
	 	  	Further methods of payment as may be agreed subject to Change Management Procedure.
		
	 	  	French Market
		
	 	  	Working with Opodo’s Payment Service Provider, TRX will accept for travel purchases and process

  

 21 

			
	 	  	from a financial accounting point of view the following methods of payment:
		
	 	  	 •      Credit card

		
	 	  	 •      Debit card

		
	 	  	 •      Paper invoice

		
	 	  	Further methods of payment as may be agreed subject to Change Management Procedure.
	(Items 22-23 below relate to TRANXACT)	  	 
		
	22) TRANXACT Services	  	UK MARKET
		
	 	  	Level 1 TRANXACT Services include hosted & automated file finishing, confirmation of travel reservations, automated quality control, automated issuance of travel documents, automated
schedule change notification (within agreed parameters), reporting, document production history and related automation of PNR handling and updates. For the avoidance of doubt all manual processing and customer contact activity is excluded from
scope.
		
	 	  	Optional Level 2 TRANXACT Services include all Level 1 TRANXACT Services, file finishing, confirmation of travel reservations, quality control, automated / manual ticketing, automated
schedule change notification (within agreed parameters), queue management, tracking of travel documents, related automation of PNR handling updates and post ticketing & travel administration including void, refund, and exchange handling,
GDS/fraud checking (as per current operating practices), debit memo administration, BSP non-reconciling items, High Risk Destination handling etc.
		
	 	  	German Market
		
	 	  	Level 2 TRANXACT Services include all Level 1 TRANXACT Services, file finishing, confirmation of travel reservations, quality control, automated / manual ticketing, automated schedule change
notification (within agreed parameters), queue management, tracking of travel documents, related automation of PNR handling updates and post ticketing & travel administration including void, refund, and exchange handling, GDS/fraud checking (as
per current operating practices), debit memo administration, BSP non-reconciling items, e-ticket-

  

 22 

			
	 	  	tax refunds for unused tickets, high risk destination handling, and, for the avoidance of doubt, all manual processing.
		
	 	  	French Market
		
	 	  	Optional Level 2 TRANXACT Services include all Level 1 TRANXACT Services, file finishing, confirmation of travel reservations, quality control, automated / manual ticketing, automated
schedule change notification (within agreed parameters), queue management, tracking of travel documents, related automation of PNR handling updates and post ticketing & travel administration including void, refund, and exchange handling,
GDS/fraud checking (as per current operating practices), debit memo administration, BSP non-reconciling items, e-ticket-tax refunds for unused tickets, high risk destination handling, and, for the avoidance of doubt, all manual
processing.
		
	23) Additional Terms relevant to TRANXACT	  	German Market
		
	 	  	TRX retains the right to cross-utilize TRANXACT agents with other accounts following 30 days notice to Opodo; however TRX will not allow such cross utilization with a direct competitor of
Opodo.
		
	 	  	TRX may operate non-dispatch TRANXACT functions at any TRX facility with the prior consent of Opodo, such consent not to be unreasonably withheld or delayed.
		
	 	  	French Market
		
	 	  	TRX retains the right to cross-utilize TRANXACT agents with other accounts following 30 days notice to Opodo; however TRX will not allow such cross utilization with a direct competitor of
Opodo.
		
	 	  	TRX may operate non-dispatch TRANXACT functions at any TRX facility with the prior consent of Opodo, such consent not to be unreasonably withheld or delayed.

  

 23 

 SCHEDULE 2 
  

SERVICE CREDIT / INCENTIVE MATRIX 
  
 Opodo Proposed SELEX Service Credit Matrix 
  
 The maximum aggregate cap on service credits for any SELEX monthly billing is     *     of SELEX revenues 
  
 Service credits will not apply if actual volume is greater than
    *     of monthly forecasted volume provided     *    . Forecasted calls are defined as received calls less abandoned calls that are
    *    . 
  
 Service credits will be
measured and applied separately for the French and German markets. 
  
 Service
levels for sales calls when the mix of sales calls to total calls is between     *     answered     *    . The monthly service level for sales calls will calculated
using a weighted average methodology based on the daily ratio of sales calls to total calls. 
  
 Service level calculation will exclude extraordinary events such as website or GDS outages, major short term sales or promotions, etc. which cause the daily average volume for specific days impacted by the
extraordinary event to exceed     *     of the daily average     *    . 
  
 For example, if the average daily volume in July 2005 is     *     calls and there are
    *     days in which the daily volume exceeds     *     calls due to site outages, then those specific days would be excluded from the service level calculation.

  

					
	 Support Calls

	  	Thresholds

	  	Credit % of
SELEX Invoice

	 *     Calls answered within     *    
	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*

  

 24 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

					
			
	 Sales Calls

	  	Thresholds

	  	Credit % of
SELEX Invoice

	 *    Calls answered within     *    
	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
			
	 E-Mail

	  	Thresholds

	  	Credit % of
SELEX Invoice

	 *     of emails answered within     *    
	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
			
	 Abandoned Sales Calls

	  	Rate

	  	Credit % of
SELEX Invoice

	 Abandoned calls     *     are not greater than
    *    .
	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*
	 	  	    *    	  	*

  

 25 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Example - German Market 
  

											
	 Service Credit Matrix - Germany

	  	SL%

	  	Actual

	  	Credit %

	  	Monthly
Invoice
Charge

	  	Credit Due

	 *     Support calls answered within     *    
	  	*	  	*	  	*	  	*	  	*
	 *     Sales calls answered within     *    
	  	*	  	*	  	*	  	*	  	*
	 *     of emails answered within     *    
	  	*	  	*	  	*	  	*	  	*
	 Abandoned support calls >     *     are not greater than
    *    .
	  	*	  	*	  	*	  	*	  	*
	 Abandoned sales calls     *     are not greater than
    *    .
	  	*	  	*	  	*	  	*	  	*
	 Combined Germany SELEX
	  	*	  	*	  	*	  	*	  	*

  

 26 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE 3 
  

FEES 
  
 TRANXACT Services 
  
 Level 1

  
 The following charges per paper ticket issued shall apply: 
  

					
	 Ticket Volume     *    

	  	 	 	Incremental
Pricing

	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	 	 	*

  
 See Schedule 1 for description of
services. 
  

 27 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Level 2 
  
 The following Level 2 services apply to the French and German operations in Berlin. 
  

					
	 Ticket Volume

	  	*

	  	Incremental
Pricing

	     *    
	  	*	  	*
	     *    
	  	*	  	*
	     *    
	  	*	  	*
	     *    
	  	*	  	*
	     *    
	  	*	  	*
	     *    
	  	*	  	*
	 Greater than    *    
	  	 	  	*

  
 See Schedule 1 for description of
services. For the avoidance of doubt, Level 2 fees quoted above are inclusive Level 1 fees. 
  

 28 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 The following optional Level 2 prices apply to the UK. 
  

					
	 Ticket Volume

	  	*

	 	Incremental
Pricing
(EUR)

	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	     *    
	  	    *    	 	*
	 Greater than    *    
	  	 	 	*

  
 See Schedule 1 for description of
services. For the avoidance of doubt, Level 2 fees quoted above are inclusive Level 1 fees. 
  

 29 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 SELEX 
  
 CE SELEX 
  
 The pricing is on a per contact basis as opposed to a per ticket basis. As contacts are reduced, fewer contacts are billed at given e-mail to contact mix. Price per
defined contact based on the following e-mail to contact ratio 
  
 SELEX price per ticket 
  

																							
	 	  	Contact
to ticket

	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*
	 Email to contact
	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*
	 	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*
	 	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*
	 	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*
	 	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*	  	*

  
 For example, if the contact to ticket
ratio is     *    , and the email to contact ratio is     *    , the SELEX price per ticket is     *    . Similarly, if the
contact to ticket ratio is     *    , and the email to contact ratio is     *    , the SELEX price per ticket is     *    .

  
 The current mix of sales calls to total inbound calls is deemed to be less
than     *    . The mechanism for a pricing change will apply where the mix goes above     *    . Service levels for sales calls when the mix is between
    *     shall be     *     answered in     *     for a given     *    . 
  
 This service includes the handling of telephone sales, support and administrative calls as
well as responding to email requests. Such services will be performed within the service levels parameters as detailed in the section(s) titled “Service Levels”. TRX shall staff its call centres with personnel with the appropriate skill
sets to perform the services and shall further ensure that call centre staff handling calls relating to its French speaking sites are handled in fluent French and Opodo will be entitled to interview all potential staff who would provide these
services and veto any individuals who fail in Opodo’s opinion to reach the appropriate standards. 
  
 Forecast Collar 
  
 The
    *     commitment will be no less than     *     of monthly forecast volume provided     *     out for the following: CE
TRANXACT, CE support calls, sales calls and e-mail and all available UK TRANXACT Level 2 volume. In the event that in     *     the volume is less than 

  

 30 

 
*     of the forecast for that     *    , Opodo shall pay TRX on the basis that
    *     of forecast had been met. 
  
 The service level commitment will apply within the parameters of     *     of monthly forecasted volume provided     *     out for the following volume:

  
 UK TRANXACT, CE TRANXACT, CE support calls, sales calls and e-mail.

  
 TRX shall provide Opodo     *    
flash reports and     *     agent score cards in a mutually agreed format for Berlin based agents. Future changes in reporting requirements requested by Opodo will be accommodated on a time & materials
basis. 
  
 Payment Terms 
  
 Opodo will pay TRX for     *     forecasts in
advance in the following manner: TRX will invoice Opodo on or after     *     for the amount relating to the forecast for     *    . Such invoices shall net off, or gross up, any amounts overpaid or underpaid, respectively (if any), by Opodo for monthly forecasts in the
immediately prior month. Opodo will pay invoices within     *     of receipt, and such invoices will otherwise be subject to the provisions of Section 4.6. 
  
 Unless otherwise agreed (e.g. as part of the Change Management Procedure), all implementation
and development work will be on a time and materials basis on a daily rate of EUR     *    . 
  
 Client deliverables and all other office supplies remain the responsibility of Opodo – including but not limited to; GDS supply and equipment, consumables, access to
CSR application, telephony line drop, stationary etc. Other items such as postage will be levied on a pass through basis as is current practice 
  
 Contact Volumes 
  
 A billable contact will exclude the following: 
  
 All Inbound Email 
 *     of Outbound calls (excluding outbound calls predicated on schedule changes, global, industry,
exception events etc.). 
 All Inbound Faxes 
 All Inbound White
mail 
 All auto handled emails both in and outbound 
 All auto
handled, automated voice responses 
  
 Customer Complaint Handling

  
 TRX will handle all French and German market customer complaints for
Opodo and will notify Opodo within 1 working day of any court action brought against Opodo by a customer and delivered to TRX. This service is included in the daily/monthly contact costs. The only additional costs will be Outbound White mail, which
will be costed as part of the monthly contacts total. 
  

 31 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Deliverables 
  
 It is Opodo’s responsibility to deliver to TRX in a timely manner necessary deliverables such as Fulfilment and Stationary items to enable TRX to fulfil its
obligations under this Agreement. 
  
 Benchmarking Process

  

	 	1.	As per Section 4.2, the parties will conduct an annual Benchmarking process, to ensure that pricing for the TRANXACT and SELEX Services hereunder is competitive.

  

	 	2.	The Benchmarking Process will commence by at least the 1st of October each year with the plan to conclude the process by 31st October. 

  

	 	3.	Opodo will issue an RFP (Request for Pricing) to a minimum of two named and one un-named suppliers of similar services with respect to similar volumes and periods (“Alternative
Suppliers”, one of whom maybe an affiliate of Opodo), as well as TRX, to offer to supply TRANXACT and/or SELEX services for one or more of the Existing Markets. Any responses by the Alternate Suppliers to the RFPs received by Opodo shall
promptly be shared with TRX. 

  

	 	4.	For the avoidance of doubt, the Benchmarking Process will cover TRANXACT and SELEX on a market by market, service by service, basis. 

  

	 	5.	In the event Opodo desires to accept the RFP of an Alternative Supplier, Opodo shall give notice to such effect to TRX, which notice shall indicate all material terms and
conditions, including pricing, of the proposal of such Alternative Supplier, as well as the services and markets covered by such proposal (the “Alternate Proposal”, with the services and markets covered by such proposal, the “Defined
Services” and the “Defined Markets”, respectively). TRX shall then have 20 days in which to agree to match the pricing set forth in the Alternate Proposal with respect to the Defined Services and the Defined Markets.

  

	 	6.	Should TRX be unable or unwilling to match the pricing set forth in the Alternate Proposal with respect to any of the Defined Services or any of the Defined Markets, then Opodo may
exercise its rights to terminate the provision by TRX of Services as per Section 7 of this Agreement with respect only to the Defined Service and Defined Market, as per the Alternate Proposal, whose pricing TRX has been unable or unwilling to match.

  

	 	7.	Alternatively, if the RFPs indicate that TRX’s pricing for TRANXACT or SELEX should be adjusted upward to more properly reflect market rates, TRX shall give notice of same to
Opodo, detailing the case for and amount of such proposed adjustment. In all events, however, any such increase in any one year shall, per Section 4.2, be limited to an aggregate 5% upward adjustment, and the parties shall cooperate to implement
such increase. 

  

	 	8.	Should TRX agree with Opodo new pricing either up or down by product and market then this new pricing will be effective from the 1st January of the following year.

  

 32 

 SCHEDULE 4.1 
  
 HANDOVER PLAN 
  

	1.	TRX acknowledges that it is critical for Opodo to have continuity of the Services following termination of the Agreement or any part of the Services and, in this respect, TRX agrees
to co-operate with Opodo and/or any new service provider appointed by Opodo to provide the Services (including Opodo itself), or any part of them (the “New Service Provider”), in an effort to ensure smooth Handover and continuity of the
Services then being provided by TRX during the Handover Period. The cooperative efforts of TRX in this regard shall be at Opodo reasonable expense (staff charges to be at TRX’s then standard rates) or on such other commercially reasonable terms
and fees as may be agreed by the parties. 

  

	2.	For the purposes of this Handover Plan, “Handover Period” means: 

  

	 	(a)	in relation to the expiration of the Term of this Agreement (31 December 2007), the period commencing on the parties’ agreement to commence Handover (which shall be no later
than 60 days prior to the expiration of the Term) and lasting until the expiration of the Term; or 

  

	 	(b)	in relation to the termination of the provision of all or any Services in any Market, or termination of the Agreement as a whole pursuant to Section 7, the period commencing on the
giving by one party to the other of written notice to commence Handover and lasting not more than 60 days from the date of such notice. 

  

	3.	As part of Handover, and to the extent required by Opodo, TRX shall: 

  

	 	(a)	perform all the relevant Services up to the end of the Handover Period in accordance with this Agreement; 

  

	 	(b)	provide a comprehensive list of tasks outstanding (if any) at the end of the Handover Period and a comprehensive and final statement of account between TRX and Opodo;

  

	 	(c)	deliver to Opodo all undelivered project deliverables and work in progress in relation to Opodo software, whether or not the same are complete, together with any data (in agreed
media) and all stocks of consumables, including but not limited to ticket stocks. 

  

	 	(d)	promptly, on request, do all other things and acts that may reasonably be required to ensure a smooth Handover of the Services. 

  

	4.	As part of Handover, and to the extent required by TRX, Opodo shall also: 

  

	 	(a)	arrange for the removal of GDS equipment and cessation of lines; 

  

	 	(b)	arrange for the redirection of telephone calls to the New Service Provider; 

  

	 	(c)	arrange for the redirection of emails to the New Service Provider; 

  

 33 

	 	(d)	arrange for the redirection of PNRs to the New Service Provider; 

  

	 	(e)	arrange for the migration of unticketed PNRs to the New Service Provider; and 

  

	 	(f)	promptly, on request, do all other things and acts that may reasonably be required to ensure a smooth Handover of the Services. 

  
 Provided that such removal, redirection or migration shall only take place
to the extent that it does not hinder TRX’s ability to continue to provide the Services or perform its obligations under the Handover Plan. 
  

	5.	During the Handover Period TRX shall be entitled to invoice Opodo for fees in accordance with the provisions of Section 4.5 and Schedules 3 and 5 of this Agreement.

  

 34 

 SCHEDULE 4.2 
  
 CHANGE MANAGEMENT PROCEDURE 
  

	1	If either Opodo or TRX (the “Proposer”) wish to propose a change to the nature or manner of provision or receipt of the Services (a “Proposed Change”), it shall
notify the other party (the “Recipient”) of the Proposed Change and such Proposed Change shall be introduced pursuant to this Schedule 4.2. 

  

	2	The Proposer must supply the Recipient with sufficient information and detail to enable to Recipient to properly consider the Proposed Change. The Recipient may in good faith
request further investigation/information if it reasonably considers that it does not have sufficient information to properly consider the Proposed Change. The parties will each use reasonable endeavours to ensure that this process is carried out
quickly and without unreasonable costs being incurred by either party. 

  

	3	Following receipt of a notice under paragraph 1 AND sufficient information under paragraph 2 above, the Recipient shall within 30 days provide to the Proposer a proposal indicating
either: 

  

	 	(a)	the reasons why the Proposed Change is impracticable (in which case, should the Proposer wish to pursue the matter, it shall be escalated in accordance with paragraph 5 below); or

  

	 	(b)	the time that would be necessary to implement such Proposed Change and any changes that would need to be made to the Fees, the Services, Schedule 5 and any other relevant aspects of
this Agreement in order to implement such Proposed Change. 

  

	4	The Proposer must notify the Recipient within 30 days of any proposal made in accordance with paragraph 3(b) whether it accepts such proposal or not. If the Proposer accepts such
proposal, the Recipient and the Proposer shall agree a date on which the Proposed Change shall be implemented and the Services, Fees, Services Levels, Schedule 5 and other aspects of this Agreement referred to in the proposal shall be amended
accordingly with effect from that date. If the Proposer does not accept such proposal, and wishes to pursue the matter, it shall be escalated in accordance with paragraph 5 below. 

  

	5	

  

	 	(a)	If the parties cannot agree to a Proposed Change (including the affect the implementation of it would have on this Agreement), the matter shall be escalated to the CEO of Opodo and
the CEO (or his executive officer designee) of TRX who will for a period of not less than 15 days attempt in good faith to resolve the matter. 

  

	 	(b)	If the matter is not resolved by negotiation, the parties will refer the dispute to mediation in accordance with the Centre for Dispute Resolution (“CEDR”) procedures. If
the parties fail to resolve the matter within 60 days of the initiation of the procedure, the dispute shall be referred to arbitration in accordance with the rules of the London Court of International Arbitration/litigation. The initiation of the
procedure is defined as the written request to CEDR by both parties for mediation. 

  

 35 

	 	(c)	Unless concluded with a written legally binding agreement, all negotiations connected with the dispute and the mediation in accordance with CEDR procedures shall be conducted in
confidence and without prejudice to the rights of the parties in any future proceedings, provided that nothing in this paragraph shall prevent any of the parties from making representations to the arbitral tribunal/any court of competent
jurisdiction as to the conduct of any other party in any negotiations or mediation in the context of any proposed award of costs. 

  

	 	(d)	Each of the parties reserve all their respective rights in the event that no agreed resolution shall be reached in the mediation. 

  

 36 

 SCHEDULE 5 
  

LEICESTER FACILITY TRANSITION 
  
 In this Schedule 5, the following words and expressions shall have the following meanings: 
  
 “Employee Costs” means all costs (including reasonable legal costs), claims, damages, expenses and liabilities relating to the
employment or termination of employment of the Leicester Employees; 
  
 “Leicester Employee” means any person employed by TRX at the Leicester Facility from time to time (including the Transition Employees as defined herein); 
  
 “Leicester Facility” means only that portion of the contact centre in Leicester, England utilized by TRX for the benefit of Opodo
and the provision of services to Opodo, as located on the third floor of the facility and as further identified by the floor plan attached to this Schedule 5; 
  

“Secondment Agreements” means the agreements between the Seconded Employees and Opodo (and not TRX) setting forth the terms pursuant to which, as between the
Seconded Employees and Opodo, the Seconded Employees shall be seconded from Opodo to TRX; 
  
 “Seconded Employees” means the employees of Opodo who are agreed by the parties from time to time and who, as employees of Opodo, and for the duration of the UK Management Services Term, shall be seconded to
TRX hereunder in connection with the UK Management Services and the Management Transition. The period of time during which the Seconded Employees are actually seconded to TRX is sometimes referred to as the “Secondment Period.” 

 
 “TUPE Regulations” means the Transfer of Undertakings (Protection of Employment)
Regulations 1981 (as amended). 
  
 5.1 Generally. 
  
 a. Leicester Facility; Management Transition. TRX currently operates
and maintains the Leicester Facility in servicing Opodo pursuant to the terms of this Agreement and providing the call centre and other United Kingdom based Services hereunder and as further identified on Schedule 1 (collectively, the “UK
Management Services”). The parties acknowledge that they shall cooperate with regard to the Leicester Facility as further detailed below. 
  
 (i) In particular, TRX shall, as of 1 January 2005, effect principal, day-to-day, managerial and supervisory responsibility for the UK
Management Services provided hereunder via the Seconded Employees (collectively, the “Management Transition”). In this regard, Opodo and TRX will assist one another in such reasonable manner, as further provided by the First Amendment, as
they may request and in accordance with the purposes and intents of this Agreement and the First Amendment, all as necessary to effect properly the Management Transition as of 1 January 2005. 
  
 (ii) Further, this Agreement contemplates, in addition to the
Management Transition, an ability by Opodo to purchase and assume all other rights, responsibilities, liabilities and obligations relating to the Leicester Facility and the Transition Employees (collectively, a “Leicester Facility
Transition”), as set forth in Section 5.5 below. 
  

 37 

 b. The Seconded Employees. In addition to the other provisions set forth in this Schedule 5, the
following are terms and conditions applicable to the Seconded Employees and the Management Transition: 
  
 (i) During the UK Management Services Term, the Seconded Employees shall be dedicated solely to the performance, in connection with the
Management Transition, of the UK Management Services hereunder. In this regard, Opodo will procure that the Seconded Employees shall: work at the Leicester Facility or such other place as is necessary for the proper performance of their duties; work
such hours as are reasonably necessary for the proper performance of their duties; perform their duties with reasonable care and skill and in accordance with the provisions of this Schedule 5; at all times co-operate with and act in good faith
towards TRX in carrying out their duties and do nothing which would reasonably prevent TRX from carrying out the UK Management Services in accordance with TRX’s obligations under this Agreement; and without prejudice to the generality of the
above provisions of this Section 5.1(b)(i), do all things necessary to assist TRX to comply with any obligations under the TUPE Regulations to inform or consult employees prior to a Leicester Facility Transition. 
  
 (ii) Notwithstanding the Management Transition contemplated
hereunder, the parties agree that, during the UK Management Services Term, all Seconded Employees shall remain employees of Opodo. Nothing in this Agreement shall be construed or have effect as constituting an employment relationship between TRX and
any of the Seconded Employees. Except as expressly provided in this Agreement, TRX shall not have any rights to direct the work of the Seconded Employees. 
  
 (iii) All costs (including reasonable legal costs), claims, damages, expenses and liabilities relating to the termination of employment of
the Seconded Employees shall be the exclusive responsibility of, and paid by, Opodo and Opodo hereby indemnifies TRX in respect of the same. For the avoidance of doubt, all costs of employing the Seconded Employees (including but not limited to
salary; benefits; national insurance contributions and PAYE, and any travel or accommodation costs) shall also be the exclusive responsibility of, and paid by, Opodo and Opodo hereby indemnifies TRX in respect of the same. Opodo will reimburse the
Seconded Employee for any out of pocket expenses reasonably and properly incurred by the Seconded Employee during the Secondment Period subject to the Opodo expenses policy. 
  
 (iv) TRX agrees to act in respect of the Seconded Employees during the Management Services Term in a manner
which accords with good employment practice in the UK. 
  
 (v) The Seconded Employees will be entitled to holidays or any other period of absence permitted by law during the Secondment Period in accordance with their contract of employment with Opodo. 
  
 (vi) If during the Secondment Period a Seconded Employee is
absent for any reason for a period exceeding two consecutive weeks, TRX may request that Opodo provide a suitable replacement, the identity of whom is to be agreed by TRX. If no suitable replacement is provided, TRX may provide a TRX employee to
replace the absent Seconded Employee. 
  

 38 

 (vii) TRX shall in relation to the Seconded Employees comply with its statutory
obligations relating to health and safety. 
  
 (viii) Opodo will procure that the Seconded Employees comply with Section 5 of this Agreement relating to confidentiality. 
  
 (ix) TRX warrants that it will maintain adequate employers’ liability insurance to cover the Seconded Employees during the Secondment
Period. TRX shall supply to Opodo on request a copy of such policy and evidence of payment of the premium for the Secondment Period. TRX shall ensure that the requirements and recommendations of its insurers are complied with. 
  
 c. Term. Notwithstanding the longer term of this Agreement generally,
the obligation of TRX to provide the UK Management Services shall expire 30 June 2005 (the “UK Management Services Term”); provided, however, if Opodo properly gives notice of extension as contemplated in Section 5.6 below, the UK
Management Services Term shall extend until 1 September 2005. For the avoidance of doubt, absent a Leicester Facility Transition, the Management Transition shall terminate and be of no further force or effect as of the expiration or termination of
the UK Management Services Term. 
  
 5.2 Personnel 
  
 a. Generally. The Leicester Employees are employees (full or
part-time) of TRX. Opodo has given written notice to TRX (under the First Amendment and this Agreement) identifying with particularity and by name the Leicester Employees that it wishes to be engaged in providing to Opodo the UK Management Services
hereunder. TRX and Opodo have cooperated in good faith and have made a mutually agreed determination of the number (the “Agreed Number,” which is     *     of the Leicester Employees who shall
perform the UK Management Services hereunder (such employees to be the “Transition Employees”). In addition, the defined terms “Leicester Employees” and “Transition Employees” are sometimes further subdivided for
purposes of this Schedule 5 as follows: 
  
 (i)
Any person who becomes employed by TRX at the Leicester Facility or who is deployed by TRX to the Leicester Facility in the period between 1 December 2004 and 31 December 2004 (inclusive) in order to maintain the number of Transition Employees at
the Agreed Number (e.g. as may be necessary as a result of Transition Employee resignations during such period) shall also be deemed a “Replacement Employee.” 
  
 (ii) Any person who becomes employed by TRX at the Leicester Facility or who is deployed by TRX to the
Leicester Facility between 1 December 2004 and the expiration or termination of the UK Management Services Term in order to address a need not included or contemplated in arriving at the Agreed Number (e.g. as may be necessary to accommodate greater
than expected transaction volumes by Opodo) shall also be deemed a “New Employee.” 
  
 (iii) In the event that the total number of Transition Employees as at 1 January 2005 is less than the total number of Leicester Employees
at that date, any Leicester Employees who are not Transition Employees shall also be deemed “Redeployed Employees.” For the avoidance of doubt, TRX shall be responsible for the “Redeployed Employees” and intends to redeploy them
with clients other than Opodo, and, in all events, TRX is responsible for all Employee Costs relating to Redeployed Employees, as provided by Section 5.3(b)(ii) of this Schedule 5. 
  

 39 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 b. Status of Transition Employees. Notwithstanding the Management Transition contemplated
hereunder, the parties agree that, during the UK Management Services Term, all Transition Employees shall remain employees of TRX. 
  
 c. Opodo and Seconded Employee Compliance with Employment Practices. Opodo covenants and agrees that it shall and shall procure that the Seconded
Employees shall act in respect of the Transition Employees during the Management Services Term in a manner which accords with good employment practice in the UK, shall respect their terms and conditions of employment (including without limitation
all benefits, whether contractual or not), shall not do anything which purports to change or which has the effect of changing their terms and conditions of employment, shall adhere to and implement all TRX human resource policies during such period
save that none of Opodo or the Seconded Employees may without the prior written consent of TRX dismiss or take disciplinary action against any Transition Employee, whether in accordance with a statutory procedure or otherwise. 
  
 d. Mutual Non-Solicitation. Other than in relation to the Leicester
Employees as herein contemplated and in accordance with the terms of this Agreement: 
  
 (i) Opodo covenants and agrees that it shall not directly or indirectly, alone or jointly with any other person, and whether as a
shareholder, partner, director, principal, consultant or agent, during the term of this Agreement and to the detriment of the business of TRX as carried on at that date, employ or engage the services of any person employed by TRX or induce or
endeavour to induce any employee of TRX to leave his position, whether or not such person would commit a breach of his contract by so leaving. For the avoidance of doubt, the placement of general advertisements or other similar means not
specifically directed at TRX employees shall not be deemed to breach this provision. 
  
 (ii) TRX covenants and agrees that it shall not directly or indirectly, alone or jointly with any other person, and whether as a
shareholder, partner, director, principal, consultant or agent during the term of this Agreement and to the detriment of the business of the business of Opodo as carried on at that date, employ or engage the services of any person employed by Opodo
or induce or endeavor to induce any employee of Opodo to leave his position, whether or not such person would commit a breach of his contract by so leaving. For the avoidance of doubt, the placement of general advertisements or other similar means
not specifically directed at Opodo employees shall not be deemed to breach this provision. 
  
 5.3 Financial Terms. 
  
 a. Opodo Fees, Costs and Expenses. From and after 1 January 2005 and at all times during or otherwise with respect to the UK Management Services
Term, the following costs shall be the exclusive responsibility of Opodo, and shall be paid (including prepaid as provided by Section 5.3(a)(vii) below) by Opodo to TRX as provided by this Agreement (collectively, the “UK Management Fee”):

  
 (i) a monthly fee equivalent to TRX’s
actual Employment Costs with respect to the Transition Employees (including but not limited to salary; benefits; national insurance and PAYE); 
  

 40 

 (ii) Any third party recruiting costs, and all training costs, with respect to Transition
Employees, including but not limited to New Employees (except as provided in Section 5.3(b) below with respect to TRX’s obligations for Replacement Employees), to the extent any such costs are incurred by TRX. The parties acknowledge that,
except as provided in Section 5.3(b) below with respect to TRX’s obligations for Replacement Employees, Opodo is during the UK Management Services Term exclusively responsible for the recruiting and training of all Transition Employees,
including New Employees; provided, however, the parties acknowledge that the human resources support provided within the indirect support services described on Appendix A to this Schedule 5 include internal recruiting assistance. Other than as set
forth in the immediately preceding sentence, Opodo will not use any TRX resources with respect to recruiting or training. 
  
 (iii) Office space (an aggregate of     *     square feet) in the Leicester Facility will be
charged by TRX to Opodo at a cost of     *     per sq. ft. per annum (inclusive of rates, service fees; cleaning services, heat, light, power and property insurance). In the event Opodo requests an increase in
the Leicester Facility office space provided hereunder, if TRX agrees to accommodate such request it will be at the same price and on the same terms as set forth in this Section 5.3(a)(iii). 
  
 (iv) The indirect support services detailed on Appendix A to
this Schedule 5 shall be provided by TRX to Opodo at a cost of     *     per work station per month, which shall in all events be capped at     *     work-stations
(i.e. the maximum fee per month will be £    *    . Other indirect support services not included on Appendix A to this Schedule 5, and the fees, costs, and expenses relating thereto, will be
addressed on an ad-hoc, case by case basis consistent with the purposes and intents of this Agreement, and may be offered by TRX to Opodo on a service bureau or specific individual requirement. Without limiting the foregoing, all implementation and
development work will be undertaken on a time and materials basis at a daily rate of     *    . 
  
 (v) TRX will charge Opodo a per workstation fee, in the amount of     *     per workstation per
month, as further detailed on Appendix A to this Schedule 5. For the avoidance of doubt, and unlike the per work-station fee in Section 5.3(a)(iv) above, this per work-station fee is not capped at     *    
work-stations. 
  
 (vi) With respect to the
services contemplated in Section 5.3(a)(iv) and (v) above, TRX covenants and agrees that it shall provide such services in good faith in accordance with commercially reasonable standards of professionalism, responsiveness and levels of service, and
in all events in substantial accordance with such services and standards as historically have been adhered to by TRX in connection with the operation of the Leicester Facility. Without limiting the foregoing, TRX agrees that Opodo shall not
experience any material degradation of the services or the professionalism, responsiveness or levels of service received from TRX, as compared to such services, professionalism, responsiveness and levels of service as in effect prior to the
Management Transition. 
  
 (vii) Opodo will prepay
TRX for the amounts identified in Section 5.3(a)(i), (iii), (iv) and (v) above in advance in the following manner: TRX will invoice Opodo on or after the 5th of the calendar month for such charges relating to the next calendar month. Such invoices
shall net off, or gross up, any amounts overpaid or underpaid, respectively (if any), by Opodo for such charges in the immediately prior month. Opodo will pay invoices within     *     of receipt. 

 

 41 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 b. TRX Fees, Costs and Expenses. From and after 1 January 2005 and at all times during or
otherwise with respect to the UK Management Services Term, and other than as may result from Opodo’s breach of this Agreement, the following costs shall be the exclusive responsibility of TRX: 
  
 (i) Recruiting and training costs incurred in the period
from 1 December 2004 until 1 January 2005 resulting from Replacement Employees. 
  
 (ii) Any Employee Costs relating to Redeployed Employees (so long as such persons do not at any time become Transition Employees in which
case they shall be treated in accordance with the remaining provisions of this Schedule 5). 
  
 5.4 Opodo Indemnity. Subject only to TRX’s specific obligations pursuant to this Schedule 5, and other than as may result from TRX’s breach of this Agreement, Opodo shall otherwise indemnify and hold
TRX harmless from damages, losses, costs, expenses and payments whatsoever (including for the avoidance of doubt any Employee Costs) suffered or incurred by TRX resulting from or arising out of (i) the Secondment Agreements, (ii) any acts or
omissions of the Seconded Employees done or omitted to be done in the course of the Management Transition or otherwise during the Secondment Period, (iii) any act or omission of Opodo or any instructions given by Opodo or its officers, employees or
agents to or in relation to any of the Seconded Employees. 
  
 5.5
Leicester Facility Transition. 
  
 a. The parties have agreed
that in connection with this Agreement and the UK Management Services, Opodo, at its option, may elect (strictly as provided below) to purchase and assume by novation or by operation of law all rights, responsibilities, liabilities and obligations
relating to the Leicester Facility and the Transition Employees (collectively, a “Leicester Facility Transition”). 
  
 (i) If Opodo desires that a Leicester Facility Transition occur, it shall give TRX irrevocable, unconditional written notice of same not
later than 30 April 2005. 
  
 (ii) In the event
of a Leicester Facility Transition, from and after the giving of such notice the parties covenant and agree that they shall mutually cooperate in good faith for not less than sixty (60) days to properly effect, in accordance with their respective
obligations under the TUPE Regulations and with due regard to minimizing customer and service disruption, a Leicester Facility Transition (the effective date of such transfer, the “Leicester Facility Transition Date”). 
  
 (iii) In this regard, the parties shall cooperate with one
another to mutually agree the commercial terms and documentation for such Leicester Facility Transition, which shall be consistent with terms, conditions and documentation customary for business purchases similar in size and complexity to that
involved in the Leicester Facility Transition (and shall in all events include the agreed provisions of Section 5.5(b), (c), and (d) below). Without limiting the foregoing, the parties agree that one of the commercial terms of the Leicester Facility
Transition will involve an under lease or sublease of the Leicester Facility from TRX to Opodo at the rate and on the terms identified in Section 5.3(a)(iii) above, which rate and terms shall be in effect until 31 December 2005 (unless the parties
otherwise agree). 
  

 42 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 (iv) In addition, as part of the Leicester Facility Transition, the Handover Plan
provisions of Schedule 4.1 shall apply. 
  
 (v)
For the avoidance of doubt, in the event the parties are unable, after good faith efforts in accordance with this Agreement, to agree upon the terms, conditions and documentation of the Leicester Facility Transition, then upon notice from either
party at any time on or after the Leicester Facility Transition Date, under circumstance where the party giving such notice is not in breach of this Agreement, the obligations of the parties to continue to cooperate to try to effect a Leicester
Facility Transition shall be of no further force or effect. 
  
 b.
TRX and Opodo agree to proceed on the basis that in relation to the Leicester Employees a Leicester Facility Transition shall amount to a relevant transfer for the purposes of the TUPE Regulations and that with effect from the Leicester Facility
Transition Date the contracts of employment of the Transition Employees shall effect as if originally made between the Leicester Employees and Opodo. 
  
 c. Opodo hereby indemnifies and holds harmless TRX in respect of all Employee Costs arising out of or in connection with: 
  
 (i) the employment or termination of employment by Opodo of
the Transition Employees on or after the Leicester Facility Transition Date; and 
  
 (ii) any failure by Opodo to carry out its obligations under Regulation 10 of the TUPE Regulations. 
  
 d. In the event that the employment of any Transition Employee is found or
alleged not to have transferred to Opodo pursuant to the TUPE Regulations as a result of a Leicester Facility Transition, Opodo shall with 14 days of a request in writing by TRX make an offer to employ such person on terms and conditions of
employment (excluding in relation to any normal retirement benefits under an occupational pension scheme) no less favourable than those on which the person is employed by TRX. If such offer is not made or is not accepted within 14 days of being
made, TRX may forthwith terminate the employment of such person in a manner and on terms to be reasonably agreed with Opodo, and Opodo shall indemnify and hold harmless TRX against all Employee Costs relating to such person in relation to the period
from the Leicester Facility Transition Date to the date of termination of employment. 
  
 5.6 Extension of UK Management Services. 
  

a. As an alternative to a Leicester Facility Transition, Opodo may elect, by giving TRX irrevocable, unconditional written notice of same not later
than 30 April 2005, to replace the Leicester Facilities with alternative facilities at an alternative site (an “Extension Notice,” which to be effective must include a detailed “extraction plan” describing the manner, specific
logistics and other requirement, and timing of such relocation to such alternative site). 
  
 b. The costs of any such relocation (including for the avoidance of doubt any Employee Costs) shall be incurred by, and the sole responsibility of, Opodo. In such an event, Opodo may affirmatively elect, irrevocably
and unconditionally in the Extension Notice, to extend the UK Management Services Term to 1 September 2005. 
  

 43 
  
  

 5.7 Enhancements. 
  
 a. In acknowledgement of the possibility of a Leicester Facility Transition, TRX agrees that during the UK Management
Services Term it shall use its reasonable efforts to give Opodo notice of, and good faith opportunity for Opodo to comment on or consult with TRX with respect to, any material alterations or enhancements TRX may make or propose to make to the
premises at the Leicester Facility. 
  
 b. Other than the limited
rights of cooperation and consultation provided by the foregoing, and except as provided by this Agreement with respect to a Leicester Facility Transition, Opodo shall have no rights, arising out of the Management Transition or otherwise, with
respect to the Leicester Facility or the manner in which TRX owns, operates or affects such facility. 
  
 5.8    No Further Liability. Upon expiration of the UK Management Services Term, and except as provided by this Agreement (including but not limited to the indemnification obligations of
Section 8.2 and this Schedule 5), Opodo shall have no further liability to TRX with respect to any facilities then owned by TRX, or any then employees or independent contractors of TRX, in each instance that were used in providing UK Management
Services hereunder. 
  
  

 44 

 Leicester Facility Floor Plan 
  
     *     
  

 45 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

  
  
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 46 

 HR Administration–general description of expected Human Resources functionality:  

 
 Recruitment. 
  

	 	•	 	Log the requisition form and keep record of authorisation process. 

  

	 	•	 	Process all CV’s 

  

	 	•	 	Arrange/conduct Interviews/Assessment Centres 

  

	 	•	 	Liaise with managers for selection purposes. 

  

	 	•	 	Liaise with candidate accordingly. 

  

	 	•	 	Offer/reject/ask for 2nd interview.

  
 Starters 
  

	 	•	 	Process the request for offer form. 

  

	 	•	 	Write a letter of intent to new starter. 

  

	 	•	 	Generate the contract. 

  

	 	•	 	Collate all contract documentation. 

  

	 	•	 	Input new starter on the HR Database. 

  

	 	•	 	Write to new starters referees. 

  

	 	•	 	Chase for references. 

  
 Termination. 
  

	 	•	 	Process termination paperwork. 

  

	 	•	 	Calculate holidays and flexible benefits (to be deducted or paid into leavers last pay) 

  

	 	•	 	Input leaver onto the HR Database. 

  

	 	•	 	Input onto Leaver excel spreadsheet for HR records. 

  

	 	•	 	Conduct an exit interview. 

  

	 	•	 	Write to employee with last pay details. 

  
 Amendments 
  

	 	•	 	Process the salary/job adjustment form. 

  

	 	•	 	Input details onto the HR database. 

  

	 	•	 	Write to employee with details. 

  
 Filing 
  
 Opodo files consist of: - 
  
 Contract 

Contract documentation 
 Amendments to contracts. 
 Performance review information 
 Application forms 
 Return to work documentation 
 File notes 
 Operational communications 
 Holiday request forms 
 Write offs 
  

 47 

 Shift swaps 
  

	 	•	 	All files need to be maintained on a daily basis. 

  
 Disciplinary Admin 
  

	 	•	 	Chasing managers for all documentation for the investigation for a potential disciplinary. 

  

	 	•	 	Writing to the individual, stipulating a time and date for the investigation, along with all the documents and policies relevant to the investigation. 

  

	 	•	 	Conducting/providing support during the investigation and the disciplinary hearing. 

  

	 	•	 	Writing to the individual with the outcome of the hearing/investigation. 

  

	 	•	 	Providing further administration support if the individual appeals. 

  
 AWOL Admin 
  

	 	•	 	Make their pay dormant. 

  

	 	•	 	Send Awol letters; 

  

	 	•	 	1st Stage letter–giving them a timescale
and numbers to call. 

  

	 	•	 	2nd Stage – I from response to the
1st letter give them a timescale and number and if they don’t get in contact they have terminated their
contract. 

  

	 	•	 	Either reinstate their pay or ask manager for termination paperwork. 

  
 Maternity 
  

	 	•	 	Write to the individual when first given notification. 

  

	 	•	 	2nd Letter stipulating what they are entitled to
once given the due date. 

  

	 	•	 	Process the Matb I and pass to payroll accordingly. 

  

	 	•	 	Input onto the HR database. 

  

	 	•	 	Reinstate on the HR database when individual returns. 

  
 Salary Review and Bonus. 
  

	 	•	 	Ensure that all managers are briefed fully in the performance review/bonus process. 

  

	 	•	 	Liaise with payroll for bonus details ensuring that all amounts have been authorised accordingly. 

  

	 	•	 	Input any authorised pay increases onto snowdrop. 

  

	 	•	 	Write to the individual with their new salary details. 

  

	 	•	 	File away all performance review/bonus documentation. 

  
 Statistics. 
  
 Headcount report. 
  

	 	•	 	Liaising with managers for the number of heads within the business and cross-referencing them with the HR database. 

  
 Attrition report. 
  

	 	•	 	Liaising with managers for the leaver details and cross referencing them with the HR database. 

  

 48 

 Sickness percentage. 
  

	 	•	 	Provide a monthly sickness percentage based on the total monthly working hours Vs the total absence in the month. 

  

	 	•	 	This is broken down into the call centre and fulfilment. 

  

 49 

 SCHEDULE 6.2 
  
 HARDWARE OWNED BY OPODO 
  

			
	 Items

	  	 Unit Price

	     *    
	  	    *    
	     *    
	  	    *    
	     *    
	  	    *    
	     *    
	  	    *    
	     *    
	  	    *    
	     *    
	  	    *    

  
 Other hardware may be added to this
schedule at any time during the term of this Agreement provided that Opodo can prove ownership of hardware through purchase invoices etc. 
  

 50 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE 7 
  

AVERAGE HANDLING TIMES 
  
 TELEPHONE. 
  

							
	French market:	 	 	  	 	  	 
	 Support calls:
	 	     *    
	  	 	  	 
	 Sales calls:
	 	     *    
	  	 	  	 
				
	German market:	 	 	  	 	  	 
	 Support calls:
	 	     *    
	  	 	  	 
	 Sales calls:
	 	     *    
	  	 	  	 

  
 EMAIL 
  
 The Average Handling Times for email shall be agreed by the parties in writing by 30 June
2005. In the event there is no such agreement by that date, the Average Handling Times for email shall be as follows: 
  

							
	 French market:
	 	     *    
	  	 	  	 
	 German market:
	 	     *    
	  	 	  	 

  

 51 
  
 * CONFIDENTIAL TREATMENT REQUESTED

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00089-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00089-of-00352.parquet"}]]