Document:

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                                                                   Exhibit 10.32

                           MASTER LICENSING AGREEMENT

                                 By and between
                               CastaLink.com, Inc.
                                       and
                                  InsynQ, Inc.

This Agreement is entered into as of this 21st day of August, 2000 (the
                                          ----        ------
"Effective Date") by and between CASTALINK ("CastaLink.com, Inc."), a California
corporation, having its principal place of business at 1947 Landings Drive,
Mountain View, CA 94043 and InsynQ, Inc. ("InsynQ"), a Delaware corporation,
having its principal place of business at 1101 Broadway Plaza, Tacoma, WA 98402.

          RECITALS

A.        WHEREAS, InsynQ has developed and distributes proprietary Internet
utility and application service provider services ('Services') that enable,
among other things, application hosting over the Internet;

B.        WHEREAS, CASTALINK wishes to obtain a nonexclusive license to market
and promote such Services on the terms and conditions set forth herein, and
InsynQ wishes to nonexclusively license the marketing and promotion of such
Services to CASTALINK on such terms and conditions;

NOW THEREFORE, for good and valuable consideration, the parties hereby agree as
follows:

1.        DEFINITIONS.

1.1       "Application Hosting Services" means the process of installing
software on a server located in InsynQ's data center and providing ongoing
outsourced Services on a subscription basis including, but not limited to,
permitting a CASTALINK Customer to remotely access and use CASTALINK Products
and other Applications hosted by InsynQ, providing related data back-up,
security on a best efforts basis, application delivery, data storage and
upgrades and maintenance to provided applications.

1.2       "Applications" means those applications offered by InsynQ set forth on
Exhibit A, as amended from time to time by InsynQ by written notice to
CASTALINK.

1.3       "CASTALINK Resellers" means entities, which are duly qualified
distributors, resellers or marketers of the CASTALINK Products in good standing.

1.4       "CASTALINK Business Partners" means all affiliates, CASTALINK
Resellers and other third parties appointed by CASTALINK to exercise any of the
rights granted to CASTALINK hereunder to market and promote the Services.

1.5       "CASTALINK Prospects" means all prospective licensees and sub-
licensees generated through the CASTALINK resellers together with any and all
customers other than CASTALINK Users which purchase any Application Hosting
Services from InsynQ as a result of the marketing and promotional efforts of
CASTALINK or any Sub-Marketer.
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1.6       "CASTALlNK Customers" means all prospective and licensed customers
contracted to utilize InsynQ's services directly or through their reseller
channel.

1.7       "InsynQ Trademarks" means the trademarks, service marks, logos and
trade names used by InsynQ in connection with the Services and Documentation
which are provided by InsynQ to CASTALINK from time to time.

1.8       "CASTALINK Trademarks" means the trademarks, service marks, logos and
trade names used by CASTALINK in connection with the CASTALTNK Products.

1.9       "Documentation" means all related user and technical guides, manuals
and additional InsynQ-developed information that may be developed from time-to-
time.

2.        LICENSE GRANTS.

2.1       License. InsynQ hereby appoints CASTALINK and CASTALINK hereby accepts
appointment to serve as InsynQ's representative for marketing and promoting the
Application Hosting Services through CASTALINK's resellers or partners during
the Term of this Agreement (as hereinafter defined). In connection therewith,
but subject to the terms and conditions of this Agreement, InsynQ hereby grants
CASTALINK a non-exclusive, non-transferable, worldwide license to promote and
market Application Hosting Services to CASTALINK Customers.

2.2       Terms. All marketing and promotion by CASTALINK of the Application
Hosting Services shall be in accordance with the Application Hosting Services
price list established by InsynQ and provided to CASTALINK (as amended from time
to time), and will be consistent with InsynQ's standard Application Hosting
Agreement, attached hereto as Exhibit D. All Services will be provided to
customers as identified to InsynQ by CASTALINK and the rights of customers to
access and use the designated products will be as set forth in the Application
Hosting Agreement.

2.3       Distribution.

(a)       CASTALINK may appoint any one or more CASTALINK Resellers as
sub-marketers ("Sub-Marketer") of the Application Hosting Services, to exercise
any one or more of the rights granted CASTALINK in Section 2.1 above, but
subject in any event to the terms and conditions of this Agreement. All
CASTALINK Resellers appointed, as Sub-Marketers shall have first signed an
approved CASTALINK Reseller Agreement.

(b)       CASTALINK will use its best efforts to ensure that all Sub-Marketers
abide by the terms of their Reseller Agreements, as the case may be, and, upon
request by InsynQ, shall keep InsynQ apprised of its activities to enforce such
terms with particular Sub-Marketers with regard to the marketing and promotion
of the Application Hosting Services. In addition, CASTALINK shall take all
reasonable steps to ensure that InsynQ shall have the right to enforce
Sub-Marketer Agreements as an intended beneficiary.

2.4       Documentation. In addition to the rights granted to CASTALINK pursuant
to Section 2.1 above, and subject to the terms and conditions of this Agreement,
InsynQ hereby grants to CASTALINK the right to reproduce and distribute the
documentation produced by and made

CastaLink/INSYNQ/11l2net2agm                                                   2
August 3, 2000
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available to CASTALINK (the "Documentation"), in whole or in part, in connection
with its marketing and promotion of the Application Hosting Services.

2.5       No Other Grant. Except as expressly provided herein, InsynQ does not
grant to CASTALINK and CASTALINK does not grant to InsynQ, any right or license,
express or implied.

3.        CASTALINK 'S OBLIGATIONS.

3.1       Promotion of the Application Hosting Services. CASTALINK shall use
reasonable commercial efforts to market and promote the Application Hosting
Services by marketing said Services through its direct sales force and/or
reseller to customers interested in utilizing the Services and applications in
an outsourced environment.

3.2       Advertising. CASTALINK shall not make any representations or
warranties with respect to the Application Hosting Services provided by InsynQ
that are inconsistent with the descriptions and warranties contained in the
Documentation and shall not make any representations or warranties on InsynQ's
behalf.

3.3       Sales Personnel. CASTALINK shall equip its sales force with adequate
training, marketing, sales and technical literature as determined by CASTALINK's
reasonable judgment, and CASTALINK agrees to maintain at all times a competent,
qualified sales and support staff for services in accordance with CASTALINK's
guidelines and needs.

3.4       Press Release. Neither party shall have the right to issue any press
release concerning this Agreement without the other party's written prior
approval. The parties shall, however, cooperate so that each party may issue
such a press release.

3.5       Compliance with Law. CASTALINK shall comply with all laws and
regulations applicable to CASTALINK's performance hereunder and the marketing
and promotion of the Application Hosting Services. Without limiting the
generality of the foregoing, CASTALINK (a) shall not market or promote the
Application Hosting Services in any country where such distribution would be
unlawful (provided that InsynQ shall notify CASTALINK in the event InsynQ
becomes aware that the Application Hosting Services are unlawful in any specific
country); and (b) shall comply with all Department of Commerce and other United
States exports controls regarding the license and delivery of technology and
CASTALINK Products abroad including the Export Administration Act of 1979, as
amended, any successor legislation, and the Export Administration Regulations
issued by the Department of Commerce, Bureau of Export Administration.

3.6       CASTALINK Support. CASTALINK shall be responsible for providing
support greater than Level 1 to CASTALINK Customers for issues not relating to
an InsynQ service incident. Provided that InsynQ shall have complied with its
obligations under Section 5.3, CastaLink shall ensure that all questions
regarding the use or operation of CASTALINK Product distributed hereunder are
directed to and answered by CASTALINK or their appointed 3rd party
representative.

CastaLink/INSYNQ/11l2net2agm                                                   3
August 3, 2000
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4.        COMPENSATION.

4.1       Fees. InsynQ shall be entitled to receive Application Hosting Fees as
per the fee schedule listed in Exhibit B for each subscriber of CASTALINK
Products as the said subscribers contract to utilize CASTALINK via InsynQ's
Application Hosting Services.

4.2       Payment in United States Currency. All payments shall be made in
United States Dollars, free of any withholding tax and of any currency control
or other restrictions to CASTALINK at the address indicated by CASTALINK to
InsynQ.

4.3       Payment Schedule. All payments to CASTALINK shall be due and payable
by InsynQ by the 30th day of the month following initial activations.

4.4       Nonrefundable. Subject to CASTALINK's substantial performance of its
obligations as set forth in this Agreement, all amounts received by CASTALINK
hereunder shall be nonrefundable.

4.5       Pipeline report. CASTALINK will provide InsynQ with a sales pipeline
report of CASTALINK Customer prospects no later than the 10th of each month, in
substantially the same format as shown in Exhibit C attached herewith.

4.6       Audit. InsynQ shall keep such books and records as are required to
document payments due to CASTALINK under this Agreement with respect to amounts
due under this Section 4. During the Term of this Agreement and for a period of
eighteen (18) months thereafter, CASTALINK may examine such books and records,
provided such examination will not occur more than twice in any twelve (12)
month period. Such examinations will be carried out only during normal business
hours with ten (10) days advance written notice of intention to examine and
audit.

4.7       Pricing. InsynQ acknowledges that CastaLink will determine the total
subscription fees charged to CASTALINK Customers, such total subscriptions fees
to provide for the licensing of CastaLink's Software ("License Fees") and for
InsynQ's fees ("Application Hosting Fees") as agreed upon by and between
CastaLink and InsynQ in Exhibit B.

5.        InsynQ'S OBLIGATIONS.

5.1       Closing of Leads. InsynQ shall use its diligent good faith efforts to
assist CASTALINK and/or designated Resellers in closing of sales when requested
to do so.

5.2       No Warranties. In its dealings with CASTALINK Customers, InsynQ shall
make no representation or statement concerning the quality, performance or other
characteristics of the CASTALINK Products other than those which are consistent
in all respects with, and do not expand the scope of, any statements made by
CASTALINK in CASTALINK's standard marketing and promotional materials,
CASTALINK's then current standard license agreements or as otherwise approved
by CASTALINK in a writing addressed to InsynQ which expressly refers to this
Section 5.2.

5.3       Training. During the term of this Agreement, InsynQ shall provide an
initial one-day sales training to the existing CASTALINK sales team free of
charge at CASTALINK corporate headquarters. Subsequent sales trainings will be
charged at the rate of $1,000 per day and all

CastaLink/INSYNQ/11l2net2agm                                                   4
August 3, 2000
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related travel expenses at a location centrally agreed upon by both parties.
InsynQ will also provide a one day technical administration training class to
CASTALINK and Sub-Marketers in Sacramento, California prior to September 30,
2000 free of charge. Subsequent technical trainings will be charged at the rate
of $1,000 per day and all related travel expenses at a location centrally
agreed upon by both parties

5.4       Maintenance and Support.

(a)       Application Hosting Services in General. InsynQ shall provide
maintenance and technical support to CASTALINK licensee's and CASTALINK
Customers during InsynQ's regular business hours (7 am to 6 pm, Pacific time).
All support shall be provided in English from InsynQ's offices, via a 1-800
telephone line unless otherwise agreed in advance in writing. lnsynQ shall make
best efforts to respond to a customer's "system down" within two hours from the
time that InsynQ is aware of such "system down". CASTALINK may make requests for
support by telephone, pager, fax, e-mail or any other reasonable means. InsynQ's
obligation to provide support under this Section 5.4 shall extend solely to
requests for support received from CASTALINK. InsynQ shall designate
appropriate engineering and technical support staff that shall be available to
assist CASTALINK in resolving any maintenance and technical support problems.
Support shall include a designated representative to act as a liaison between
InsynQ and CASTALINK.

(b)       InsynQ Support. InsynQ shall be directly responsible for providing
Level 1 support to Resellers and CASTALINK Customers defined as taking CASTALINK
Customer's first call and identifying whether the incident is an application
problem specifically or an InsynQ service incident.

5.6       Compliance with Law. InsynQ shall comply with all laws and regulations
applicable to InsynQ's performance hereunder and the provision of the
Application Hosting Services to CASTALINK Customers. Without limiting the
generality of the foregoing, InsynQ shall comply with all Department of Commerce
and other United States exports controls regarding the license and delivery of
technology other than the CASTALINK Products abroad including the Export
Administration Act of 1979, as amended, any successor legislation, and the
Export Administration Regulations issued by the Department of Commerce, Bureau
of Export Administration.

5.7       Collection. InsynQ will be responsible for the collection of the
subscription fees to include Application Hosting Fees and License Fees, from
customers subscribing to CastaLink applications using InsynQ's Services. InsynQ
will disburse the funds to CASTALINK as per section 4 of this agreement.

5.8       Security. InsynQ shall make best efforts to provide adequate programs
and procedures against unauthorized breaches of security compromising CASTALINK
Customer and CASTALINK data and transmissions.

6.0       INTELLECTUAL PROPERTY

6.1       Insynq Trademark Use.

(a)       Use. During the term of this Agreement, CASTALINK may and without
obligation use and reproduce the InsynQ Trademarks, including but not limited
to InsynQ, Inc.,(TM) InterlynQ

CastaLink/INSYNQ/11l2net2agm                                                   5
August 3, 2000
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Server(TM), IdesQ Applicance(TM), and additional products as developed, in
connection with CASTALINK's marketing, advertising, promotion, and distribution
of the Product and/or Services. CASTALINK's use of the InsynQ Trademarks shall
not create any right, title or interest therein. CASTALINK shall use the InsynQ
Trademarks only in a manner which complies in all material respects with
InsynQ's policies in effect from time to time.

(b)       Goodwill. If CASTALINK in the course of marketing and promoting the
Application Hosting Services, acquires any goodwill or reputation in any of the
InsynQ Trademarks, all such goodwill or reputation shall automatically vest in
InsynQ when and as, on an on-going basis, such acquisition of goodwill or
reputation occurs, as well as at the expiration or termination of this
Agreement, without any separate payment or other consideration of any kind to
CASTALINK and CASTALINK agrees to take all such actions necessary to effect such
vesting. CASTALINK shall not contest the validity of any of the InsynQ
Trademarks or InsynQ's exclusive ownership of them.

(c)       Adoption of Marks. During the Term of this Agreement, CASTALINK shall
not adopt, use (except as provided herein), or register, whether as a corporate
name, trademark, service mark or other indication of origin, any of the InsynQ
Trademarks, or any word or mark confusingly similar to the InsynQ Trademarks in
any jurisdiction. CASTALINK Neither party will register any Internet domain name
which contains or is confusingly similar to any of the other party's trademarks,
service marks, logos or tradenames.

6.2       CASTALINK Trademark Use.

(a)       Use. During the term of this Agreement, InsynQ may and without
obligation use and reproduce the CASTALINK Trademarks, including but not limited
to CastaLink(TM) and LinkSpan(TM), and additional products as developed, in
connection with InsynQ's marketing, advertising, promotion, and distribution of
the Product and/or Services. InsynQ's use of the CASTALINK Trademarks shall not
create any right, title or interest therein. InsynQ shall use the CASTALINK
Trademarks only in a manner which complies in all material respects with
CASTALINK's policies in effect from time to time.

(b)       Goodwill. If InsynQ, in the course of marketing and promoting the
Application Hosting Services, acquires any goodwill or reputation in any of the
CASTALINK Trademarks, all such goodwill or reputation shall automatically vest
in CASTALINK when and as, on an on-going basis, such acquisition of goodwill or
reputation occurs, as well as at the expiration or termination of this
Agreement, without any separate payment or other consideration of any kind to
InsynQ and InsynQ agrees to take all such actions necessary to effect such
vesting. InsynQ shall not contest the validity of any of the CASTALINK
Trademarks or CASTALINKs exclusive ownership of them.

(c)       Adoption of Marks. During the Term of this Agreement, InsynQ shall not
adopt, use (except as provided herein), or register, whether as a corporate
name, trademark, service mark or other indication of origin, any of the
CASTALINK Trademarks, or any word or mark confusingly similar to the same in any
jurisdiction. Neither party will register any Internet domain name which
contains or is confusingly similar to any of the other party's trademarks,
service marks, logos or tradenames.

CastaLink/INSYNQ/1112net2agm                                                   6
August 3, 2000
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6.3       Protection of Rights. CASTALINK shall use reasonable efforts to
protect InsynQ's proprietary rights, to the extent that it is aware of those
proprietary rights, related to the Application Hosting Services, including
without limitation, InsynQ's copyright, patent, trade secret, and trademark
rights ("Proprietary Rights"), and to cooperate without charge in InsynQ's
efforts to protect its Proprietary Rights. CASTALINK shall promptly notify
InsynQ of any known or suspected infringements of InsynQ's Proprietary Rights
that come to CASTALINK's attention. InsynQ shall have the exclusive right to
institute infringement or other appropriate legal action against alleged
prospective or actual infringers of its Proprietary Rights. InsynQ shall incur
all expenses in connection therewith and shall retain all monetary recoveries
received therefrom. CASTALINK shall not take any action to jeopardize, limit or
interfere with InsynQ's ownership of and rights in the Application Hosting
Services.

7.        CONFIDENTIALITY.

7.1       Confidential Information. "Confidential Information" means (i) the
terms and conditions of this Agreement, and (ii) any and all other information
disclosed by one party to the other which is marked "confidential" or
"proprietary", including oral information which is designated confidential at
the time of disclosure, provided that it is reduced to a written summary marked
"confidential" which is supplied to the other party within thirty (30) days of
the oral disclosure. Subject to the provisions of Section 7.2, all information
regarding the specifications for the Application Hosting Services, including
without limitation, all information with respect to the use, installation and
operation of the Application Hosting Services (but not, in any event,
information of or concerning the identity of the CASTALINK Customers purchasing
the Application Hosting Services), whether received by CASTALINK from InsynQ or
developed by CASTALINK shall be deemed InsynQ Confidential Information whether
or not it is designated as confidential.

7.2       Exclusions. "Confidential Information" does not include any
information that the receiving party can demonstrate by written records: (a) was
known to the receiving party prior to its disclosure hereunder by the disclosing
party; (b) is independently developed by the receiving party; (c) is or becomes
publicly known through no wrongful act of the receiving party; (d) has been
rightfully received from a third party authorized to make such disclosure
without restriction; (e) has been approved for public release by the disclosing
party's prior written authorization; or (f) has been produced or disclosed
pursuant to applicable law, regulation or court order, provided that the
receiving party provides prompt advance notice thereof to enable the disclosing
party to seek a protective order or otherwise prevent such disclosure.

7.3       Preserving Confidentiality. Each party hereby agrees that it shall not
use any Confidential Information received from the other party other than as
expressly permitted under the terms of this Agreement or as expressly authorized
in writing by the other party. Neither party shall disclose the other party's
Confidential Information to any person or entity other than its officers,
employees and consultants who need access to such Confidential Information in
order to effect the intent of this Agreement and, as to consultants, who have
entered into written confidentiality agreements with that party consistent with
this Section 7.

8.        REPRESENTATIONS AND WARRANTIES.

8.1       Mutual Representations. Each party represents and warrants that it has
full power and authority to enter into this Agreement and that it has not
entered into any contract or commitment which shall interfere with the
performance of its obligations hereunder.

CastaLink/INSYNQ/11l2net2agm                                                   7
August 3, 2000
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8.2       By InsynQ.

(a)       General. InsynQ represents and warrants that: (i) InsynQ owns all
right, title and interest in and to the Services; (ii) InsynQ has not granted,
and will not grant during the term of this Agreement, any rights in or to the
Services that conflict with the rights granted to CASTALINK hereunder; (iii) to
the best of InsynQ's knowledge the provision of the Application Hosting Services
does not infringe any United States copyright, patent (issued as of the
Effective Date), trademark or trade secret of any third party; and (iv) InsynQ
has the right, power and authority to grant the rights and licenses specified in
this Agreement.

9.        INDEMNIFICATION.

9.1       By InsynQ. InsynQ hereby agrees to indemnify, defend, and hold
harmless CASTALINK from and against liabilities, obligations, losses, damages,
injuries, claims, demands, penalties, costs and expenses (including reasonable
attorneys' fees) of whatever kind and nature imposed or asserted against
CASTALINK resulting from any third party claim, demand, or suit asserted or
instituted against CASTALINK and arising out of or related to the relationship
between the parties under this Agreement, insofar as such third party claim,
demand or suit is based in whole or in part on (i) a breach of InsynQ's
warranties and covenants hereunder; (ii) any inaccuracy, omission, error, defect
or mistake in any information concerning the Application Hosting Services
furnished by InsynQ to CASTALINK hereunder that CASTALINK transmits to CASTALINK
Customers or Sub-Marketers; (iii) an error or failure in the Application Hosting
Services, other than errors or failures in or caused by the CASTALINK Products;
or (iv) an allegation that the Application Hosting Services or any Application
infringes upon a patent, copyright, trademark or other proprietary right of a
third party, or misappropriates a third party's trade secrets. InsynQ's
obligations under this Section 9.1 are subject to the conditions that InsynQ be
given:

(a) prompt notice by CASTALINK by telegram, fax transmission or telex (with
confirming notification by regular mail) of the initiation or existence of any
claim, demand or suit;

(b) full opportunity to defend, compromise or settle the same as InsynQ may see
fit (provided that CASTALINK may participate in such defense at its expense);
and

(c) every reasonable assistance from CASTALINK which InsynQ may, in its
discretion, require in responding to any such demand or claim or defending any
such suit.

9.2       By CASTALINK. CASTALINK hereby agrees to indemnify, defend, and hold
harmless InsynQ from and against any and all liabilities, obligations, losses,
damages, injuries, claims, demands, penalties, costs and expenses (including
reasonable attorneys' fees) of whatever kind and nature imposed or asserted
against InsynQ resulting from any third party claim, demand, or suit asserted or
instituted against InsynQ and arising out of or related to the relationship
between the parties under this Agreement, insofar as such third party claim,
demand or suit is based in whole or in part on (i) a breach of CASTALINK 's
warranties and covenants hereunder; (ii) any inaccuracy, omission, error, defect
or mistake in the CASTALINK Products and/or information concerning the same
furnished by CASTALINK to InsynQ hereunder that InsynQ transmits to CASTALINK
Customers; or (iii) an allegation that the CASTALINK Products infringe upon a
patent, copyright, trademark or other proprietary right of a third party, or
misappropriate a third

CastaLink/INSYNQ/1112net2agm                                                   8
August 3, 2000
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party's trade secrets. CASTALINK's obligations under this Section 9.2 are
subject to the conditions that CASTALINK be given:

(a) prompt notice by InsynQ by telegram, fax transmission or telex (with
confirming notification by regular mail) of the initiation or existence of any
claim, demand or suit;

(b) full opportunity to defend, compromise or settle the same as CASTALINK may
see fit (provided that InsynQ may participate in such defense at its expense);
and

(c) every reasonable assistance from InsynQ which CASTALINK may, in its
discretion, require in responding to any such demand or claim or defending any
such suit.

10.       LIMITATION OF LIABILITY.

10.1      Limits on Types of Damages. THE PARTIES SHALL NOT BE LIABLE TO EACH
OTHER OR ANY OTHER PERSON OR ENTITY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR
INDIRECT DAMAGES, LOSS OF GOODWILL, OR BUSINESS PROFITS, OR EXEMPLARY OR
PUNITIVE DAMAGES, IRRESPECTIVE OF WHETHER SUCH CLAIM ARISES IN TORT, CONTRACT OR
OTHER THEORY OF LIABILITY.

11.       TERM AND TERMINATION.

11.1      Term. The term of this Agreement ("Term") shall commence on the
Effective Date and continue for an initial term ("Initial Term") of three (3)
years unless earlier terminated as set forth herein. This Agreement shall
automatically be renewed for additional one year periods following the
expiration of the Initial Term ("Extensions"), unless either party, upon no less
than sixty (60) days' prior written notice, advises the other party that this
Agreement will terminate upon the expiration of the Initial Term or, if
applicable, any Extension.

11.2      Termination for Breach or Insolvency. Each party shall have the right
to terminate this Agreement on written notice if (a) the other party ceases to
do business in the ordinary course or becomes insolvent (i.e., unable to pay its
debts in the ordinary course as they come due), or is declared bankrupt, or is
the subject of any liquidation or insolvency proceeding which is not dismissed
within ninety (90) days, or makes any assignment for the benefit of creditors,
or (b) the other party breaches any material term of this Agreement and fails to
cure such breach within thirty (30) days after written notice thereof.

11.3      Effect of Termination. Upon the expiration or termination of this
Agreement:

(a)       InsynQ shall immediately pay to CASTALINK all fees and any other
amounts due to CASTALINK hereunder, and will pay consistent with the terms
hereof any amounts which may accrue following termination;

(b)       CASTALINK shall, within ten (10) days of such expiration or
termination (i) return to InsynQ or destroy all Confidential Information and all
copies thereof; (ii) erase any and all of the foregoing from all computer
memories and storage devices within CASTALINK's possession or control and
require that its Sub-Marketers accomplish the same; and (iii) provide InsynQ
with a signed written statement certifying that it has complied with the
foregoing obligations.

CastaLink/INSYNQ/11l2net2agm                                                   9
August 3, 2000
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(c)       All rights and licenses granted by InsynQ hereunder to CASTALINK shall
terminate, provided that, unless CASTALINK otherwise notifies InsynQ under
Section 11.3(d) below, such termination shall not result in the termination of
Application Hosting Agreements entered into between InsynQ and CASTALINK
Customers.

(d)       Upon any termination of this Agreement other by non-renewal by either
party under Section 11.1, CASTALINK may elect (i) to permit InsynQ to continue
to host the CASTALINK Products on the terms hereof for access and use by
CASTALINK Customers who have entered into an Application Hosting Agreement with
InsynQ as of the date of termination for a time specified by CASTALINK (which
time CASTALINK may establish or re-establish at any time at its discretion), but
not to exceed the expiration of the then current term (Initial Term or
Extension, as the case may be) of this Agreement; or (ii) to terminate InsynQ's
right to host the CASTALINK Products. In either event, upon the termination of
InsynQ's right to host the CASTALINK Products, InsynQ will comply with the
provisions of the Application Hosting Agreement in respect of termination. Fees
will continue to be payable to InsynQ for Application Hosting Services for the
CASTALINK customers which are provided following termination pursuant to this
provision.

(e)       InsynQ agrees that it will offer maintenance and support services to
CASTALINK Customers after termination on terms substantially similar to those
under which it provides such services to customers who have purchased the
Application Hosting Services directly from InsynQ or through other marketers and
resellers of such services.

11.4      No Liability. In the event of termination by either party in
accordance with any of the provisions of this Agreement, neither party shall be
liable to the other because of such termination for compensation, reimbursement
or damages on account of the loss of prospective profits or anticipated sales or
on account of expenditures, inventory, investments, leases or commitments in
connection with the business or goodwill of InsynQ or CASTALINK. Termination
shall not, however, relieve either party of obligations occurred prior to such
termination. The provisions of this Agreement relating to warranties,
confidentiality, limitation of liability, indemnification and payment
obligations shall survive the termination or expiration of this Agreement, as
shall the provisions of Section 12 hereof.

12.       MISCELLANEOUS.

12.1      Assignment. This Agreement will be binding upon and inure to the
benefit of the parties hereto and their permitted successors and assigns.
Neither party may assign or otherwise transfer this Agreement or its rights or
obligations hereunder without the other party's prior written consent, which
consent may not be unreasonably withheld. Any assignment or other transfer
without the other party's prior written consent will be null and void. However,
either party may assign this Agreement by notice to but without the other
party's consent (i) to a third party to which substantially all of the assigning
party's assets are sold, assigned or otherwise transferred, provided that such
third party is not a trustee in a bankruptcy or a receiver appointed for the
benefit of the assigning party's creditors; or (ii) to its parent or any other
entity under common ownership or control with such entity upon written notice to
the other party.

12.2      Waiver and Amendment. No modification, amendment or waiver of any
provision of this Agreement shall be effective unless in writing and signed by
the party to be charged. No failure or delay by either party in exercising any
right, power, or remedy under this Agreement shall operate as a waiver of any
such right, power or remedy.

CastaLink/INSYNQ/l112net2agm                                                  10
August 3, 2000
<PAGE>

12.3      Choice of Law; Jurisdiction, Venue. This Agreement shall be governed
by the laws of the State of Washington. For any disputes arising out of this
Agreement, the parties consent to the personal and exclusive jurisdiction of,
and venue in, the state or federal courts within Tacoma, WA.

12.4      Notices. All notices, demands or consents required or permitted under
this Agreement shall be in writing. Notice shall be considered delivered and
effective when (a) personally delivered; (b) the day following transmission if
sent by confirmed facsimile; or (c) three (3) days after posting when sent by
certified or registered US Mail or by registered private carrier (e.g., DELL,
Federal Express, etc.). Notice shall be sent to the parties at the addresses set
forth on the first page of this Agreement or at such other address as shall be
given by either party to the other in writing.

12.5      Independent Contractors. The parties are independent contractors with
respect to each other. Each party is not and shall not be deemed to be an
employee, agent, partner or legal representative of the other for any purpose
and shall not have any right, power or authority to create any obligation or
responsibility on behalf of the other.

12.6      Severability. If any provision of this Agreement shall be held by a
court of competent jurisdiction to be contrary to law, such provision shall be
changed and interpreted so as to best accomplish the objectives of the original
provision to the fullest extent allowed by law and the remaining provisions of
this Agreement shall remain in full force and effect.

12.7      Complete Understanding. This Agreement, including all Exhibits
attached hereto and hereby incorporated by reference, shall constitute the
final, complete and exclusive agreement between the parties with respect to the
subject matter hereof, and supersedes any prior understandings, proposals,
negotiations, and communications, oral or written, between the parties or their
representatives. This agreement may not be modified except in writing signed by
the duly authorized representatives of the parties hereto.

12.8      Further Assurances. Each party agrees to do and perform all such
further acts and things and shall execute and deliver such other agreements,
certificates, instruments and documents necessary or that the other party may
deem advisable in order to carry out the intent and accomplish the purposes of
this Agreement and to evidence, perfect or otherwise confirm the other party's
rights hereunder.

IN WITNESS WHEREOF, the duly authorized representatives of each of the parties
hereto have executed this Agreement as of the day and year first written above.

Insyin Inc.                               CastaLink.Com, Inc.

By: /s/ John Gorst                        By: /s/ David Hushbeck
    ----------------------                    -------------------------
Name: John Gorst                          Name: David Hushbeck

Title: CEO & Chairman                     Title: COO

CastaLink/INSYNQ/11l2net2agm                                                  11
August 3, 2000
<PAGE>

                                   EXHIBIT A
                    APPLICATIONS AND ASSOCIATED FEE SCHEDULE

CastaLink/INSYNQ/11l2net2agm                                                  12
August 3, 2000

<PAGE>

[INSYNQ LOGO APPEARS HERE]

<TABLE>
<CAPTION>
IQ PRODUCTS & SERVICES                                                                   PRICE

<S>                                                                                     <C>
IQ CUSTOMER PREMISE EQUIPMENT (C.P.E.)
--------------------------------------
*CPE Pricing reflect Acquisition; Lease Pricing TBD

IDESQ Desktop Appliance
8MB DOC/32MB RAM ETHERNET; 10 BASE-T;                                                    449.00
1MB VIDEO (800x600 RESOLUTION)

YOURWEBPC Desktop Appliance
1) 32MB DOC/64MB RAM ETHERNET; 10 BASE-T                                                 559.00
2) 32MB DOC/64MB RAM DIAL-UP 56K MODEM                                                   489.00
*Infra-red KeyBoard & Mouse
*Standard KeyBoard & Mouse

INTERLYNQ Server
64MB RAM; 10base-t Ethernet: Webcache, firewall, print,
email (SMTP & POP), router, file sharing, browser-based
configuration and administration, boot-p, NAT, DNS, VPN,
IdesQ server
1) Dual ethernet (for DSL or other external router connection)                           995.00
2) Fractional T-1 or Dedicated 56K (requires, but does not
   include appropriate CSU/DSU)                                                         1695.00

INQ Print Server
In Production............                                                                   TBD

Installation
ON-PREM Local Installation               HOURLY                                           65.00

IQ CONNECTIVITY
---------------
Bundled Circuits (DSL only!)
Global Crossing 160K DSL                 DSL ONLY/3YR/NO INSTALL                         110.00
Global Crossing 160K DSL                 BUNDLED/3YR/NO INSTALL                          105.00

DSL Connectivity Hardware
Netopia R7100 Router                                                                     695.00

IQ VIRTUAL DESKTOP SERVICES
---------------------------
STANDARD Subscription Includes: Hosting of Productivity Application
Suite; Internet browser; Internet e-mail Central file area; 100MB
storage per user or 1GB storage per organization (min 5 users)
INSYNQ USER PROFILE ADD/CHG/DEL          ONE-TIME; A/C/D PROFILE                          19.00
INSYNQ STANDARD SUBSCRIPTION             MONTHLY; STD APPS*                               80.00
INSYNQ ADDITIONAL APPLICATION            MONTHLY; APPROVED APP                            10.00

*Note: All packages include standard IQ Support, Redundant Data Storage,
       SLA, Data Security, Virus Protection, and Initial Training
*Note: Productivity Application Suite can be StarOffice at no charge - or
       Microsoft Office 2000, provided customer buys the software
       and signs a License Transfer Agreement

MS/Exchange (with Virtual Desktop Only)  MINIMUM 5 USERS/ORG
1 e-mail alias per user and 2 organization distribution groups
standard with MS/Exchange services initial installation
INSYNQ MS/EXCHANGE SERVICES              MAILBOX MONTHLY; 15MB                            15.00
INSYNQ MS/EXCHANGE STORAGE               MONTHLY; ADDITIONAL 15MB                         15.00
INSYNQ MS/EXCHANGE PROFILE               ONE-TIME; E-MAIL DIST GRP                         5.00
INSYNQ MS/EXCHANGE PROFILE               ONE-TIME; E-MAIL ALIAS                            5.00
INSYNQ MS/EXCHANGE PROFILE               MONTHLY; E-MAIL FORWARD                           5.00

Additional Application Software Notes:
*See HOSTED APPLICATIONS List for additional IQ Approved AppLications
*For Additional Hosted Applications, Customer must either transfer the
 licenses of their currently owned apps, or purchase the applications
 and transfer the licenses to InsynQ.

Single Application Software Testing
Software Functionality & Performance Testing on IQ Server
Farm (refundable)                                                                       1500.00

Additional Data Storage                  ONE-SEAT
INSYNQ HOSTED DATA STORAGE               ONE-TIME SETUP                                  250.00
INSYNQ HOSTED DATA STORAGE               MONTHLY; ADDITIONAL 1GB                          50.00

IQ CUSTOMER DEMOS
-----------------
STAROFFICE DEMO                          7 DAY USER DEMO                                   FREE
OFFICE 2000 DEMO                         7 DAY USER DEMO                                   FREE
*NOTE: Client can call Help Desk directly to have Demo Acct setup.

</TABLE>
<PAGE>

<TABLE>

<S>                                                                      <C>            <C>

IQ COLLABORATIVE MESSAGING               MINIMUM 5 USERS/ORG
--------------------------
1 e-mail alias per user and 2 organization distribution groups standard
IQ USER PROFILE SETUP                    ONE-TIME FEE                                     19.00
IQ COLLABORATIVE MESSAGING               MONTHLY                                          25.00
*Note: ICM is a Web-Based service that does not require Citrix Client

IQ LAN FORWARDING                        MINIMUM 5 USER/ORG
-----------------
Internet-based, LAN Access, No Hosted Applications, Limited
Hosted Data Storage
Includes DSL Connectivity (GC/Northpoint) where available
IQ USER PROFILE SETUP                    ONE-TIME FEE                                     19.00
REMOTE ACCESS TO CORPORATE L.A.N.        MONTHLY                                          50.00
*Note: Plus IQ Support, Redundant Data Storage, SLA, Data Security,
       Virus Protection, Initial Training

Additional Data Storage                  ONE-SEAT
INSYNQ HOSTED DATA STORAGE               ONE-TIME SETUP                                  250.00
INSYNQ HOSTED DATA STORAGE               MONTHLY; ADDITIONAL 1GB                          50.00

IQ DATA BANKING                          ONE-SEAT
---------------
Single Subscription, Near-Line Off-site Storage, 1 GB/Organization
IQ USER PROFILE SETUP                    ONE-TIME FEE                                     19.00
INSYNQ HOSTED DATA STORAGE               ONE-TIME SETUP                                  250.00
INSYNQ HOSTED DATA STORAGE               MONTHLY; ADDITIONAL 1GB                          50.00
*Note: Plus IQ Support, Redundant Data Storage, SLA, Data Security,
       Virus Protection, Initial Training

IQ WEB-HOSTING
--------------
IQ E-COMMERCE SOLUTION                   25MB SITE/MONTHLY                                25.00
                                         26-150MB SITE/MONTHLY                            75.00
DOMAIN REGISTRATION HOSTING              ANNUAL FEE                                       70.00
*Note: Bandwidth $1000 per Mb for 1Mb through 5Mb - $700 per Mb
       for 6Mb and beyond.

IQ PROFESSIONAL TECHNOLOGY & CUSTOMER SUPPORT SERVICES
--------------- --------------------------------------
60-days free telephone and web-based support with all new
subscriptions.
INSYNO CONSULTING SERVICES               TECHNOLOGY CONSULTING            200.00 HOURLY
                                         LAN/WAN DESIGN SERVICES
                                         PROJECT MANAGEMENT
                                         ISV STRATEGY CONSULTING

INSYNQ LOCALTECH SERVICES                ENGINEERING SURVEY
                                         OF EXISTING TECHNOLOGIES         150.00 HOURLY
INSYNQ LOCALTECH SERVICES                BASIC INSTALLATION SERVICE        75.00 HOURLY
INSYNQ LOCALTECH SERVICES                ADVANCED INSTALLATIONS           175.00 HOURLY
INSYNQ LOCALTECH SERVICES                LOCAL INTEGRATION SERVICE        175.00 HOURLY

INSYNQ CS SERVICES                       SUBSCRIBER SILVER                 30.00 MONTHLY
INSYNQ CS SERVICES                       SILVER PER-CALL                    8.00 PER CALL
INSYNQ CS SERVICES                       SUBSCRIBER GOLD                   40.00 MONTHLY
INSYNQ CS SERVICES                       GOLD PER-CALL                     10.00 PER CALL
INSYNQ CS SERVICES                       SUBSCRIBER PLATINUM               50.00 MONTHLY
INSYNQ CS SERVICES                       PLATINUM PER-CALL                 12.00 PER CALL
INSYNQ PARTNER CS SERVICES               SILVER PARTNER SUPPORT           100.00 MONTHLY
INSYNQ ASP MANAGED SERVICES              BASELINE MGMT PER RACK
INSYNQ ASP MANAGED SERVICES              CUSTOM MANAGEMENT               3000.00 MONTHLY
INSYNQ ASP MANAGED SERVICES              WTS ADMINISTRATION               CALL MONTHLY
INSYNQ ASP MANAGED SERVICES              APP SVR RENTAL-CUSTOM            CALL MONTHLY
                                                                          CALL MONTHLY
INSYNQ MANAGED SERVICES                  SYSTEM MANAGEMENT
INSYNQ MANAGED SERVICES                  WEB SITE/SERVER MGMT             CALL CALL
                                                                          CALL CALL
INSYNQ CO-LOCATION SERVICES              CO-LOCATION RACK SPACE
INSYNQ CO-LOCATION SERVICES              CO-LOCATION RACK SPACE           500.00 MONTHLY
*Note: Bandwidth $1000 per Mb for 1Mb through 5Mb - $700 per Mb           750.00 MONTHLY
       for 6Mb and beyond.
</TABLE>

SPECIAL PRINTER NOTE:
--------------------
IQ Solutions prefer HP Laser Printers - easier to work with, better reliability,
and compatible with HP 500X print server used by InsynQ.
<PAGE>

                                    EXHIBIT B
             Subscription Software License Fee and Billing Schedule

InsynQ will invoice CASTALINK Customers for the total subscription fees
comprised of License Fee and the Application Hosting Fees and provide payment of
the License Fees to CASTALINK by the 30th of each month for the number of
subscribers in the previous month. License Fees shall be paid to CASTALINK by
InsynQ attached to an audit report showing the name of the customer, their
address and the number of seats being hosted. The definition of Power User and
Casual User are defined by CASTALINK as:

Power User: User who has overall responsibility of workflow through CASTALINK
Products. Such individuals may include planners, procurement people, etc.

Casual User: User who has casual interaction with CASTALINK Products to initiate
workflow. Such individuals include customers, suppliers, management of CASTALINK
Customers.

The License Fee is payable per month to InsynQ for each CASTALINK Customer
purchasing Application Hosting Services and will be determined according to the
schedules outlined below.

InsynQ's Application Hosting Services fee for a Power User
----------------------------------------------------------

Number of Seats*                        Per Subscriber Per Month Hosting Fee

0-500                                                 $75.00
501-1,000                                             $70.00
1,001+                                                $65.00

InsynQ's Application Hosting Services fee for a Casual User
-----------------------------------------------------------
Number of Seats*                        Per Subscriber Per Month Hosting Fee
0-500                                                 $45.00
501-1,000                                             $40.00
1,001+                                                $35.00

InsynQ will not change the Application Hosting Fee through the original term of
the Master Licensing Agreement by and between InsynQ and CASTALINK dated 8/21/00
                                                                         -------
but reserves the right to change the Application Hosting Services fee once every
three months upon sixty (60) days prior written notice to CASTALINK on renewal
of said contract.

* Number of seats means the cumulative sum of Power User seats or Casual User
seats, respectively, for all CASTALINK Customers using InsynQ Services.

*Each InsynQ profile is charged a one-time set-up fee of $19.00, that includes
Castalink, staroffice, and internet mail. InsynQ charges an additional $10.00
hosting fee, for each additional application added to a user-profile.

*Each Casual User profile consists of the CastaLink Application only.

CastaLink/INSYNQ/11l2net2agm                                                  13
August 3, 2000
<PAGE>

                                   EXHIBIT C
                                Pipeline Report

CastaLink/INSYNQ/11l2net2agm                                                  14
August 3, 2000

<PAGE>

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------
                               Number of   Confidence   Estimated
Company Name   Per-Seat Cost     Seats       Level      Close Date   Comments/Concerns
--------------------------------------------------------------------------------------
<S>            <C>             <C>         <C>          <C>          <C>

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</TABLE>

                              Weekly Status Report                        Page 1<PAGE>

                                                                  EXHIBIT 10.33
                         APPLICATION HOSTING AGREEMENT

                                BY AND BETWEEN

                      INSYNQ, INC. AND REMEDY CORPORATION

This Application Hosting Agreement ("Agreement") is made and entered into this
12th day of May 2000 ("Effective Date") by and between Remedy Corporation Inc. a
Delaware corporation with its principal offices located at 1505 Salado Drive,
Mountain View, CA 94043 ("Remedy Corporation") and InsynQ, Inc., a Washington
Corporation with its principal offices located at 1101 Broadway, Tacoma WA 98402
("InsynQ"). Remedy Corporation and InsynQ are sometimes referred to herein
jointly as the "Parties" and individually as a "Party" Remedy Corporation is
also referred to herein as a "Customer".

1.   Scope of Services
----------------------

1.1       InsynQ will provide Remedy Corporation remote access to the computer
---       hardware servers controlled and owned by InsynQ (the "InsynQ Servers")
          on which fully operational and stable versions of the following
          software (collectively the "Software") is installed:
               (a)     Web Based Training
               --------

1.2       InsynQ will provide Remedy Corporation additional services as
          requested by Remedy Corporation on terms and conditions mutually
          agreed upon by the Parties,

1.3       InsynQ will provide Remedy Corporation with certain hardware and
          software support services, for the Software ("Support Services") as
          set forth in Section 2 hereunder.

2.   Access to InsynQ Servers.

2.1       InsynQ will provide Remedy Corporation with the ability to remotely
          access and use the Software that is hosted on InsynQ Servers ("InsynQ
          Service") as of the date that installation is completed (the
          "Completion Date"). As of the Completion Date, the InsynQ Service will
          be available to Remedy Corporation for 99.5% of all Scheduled
          Available Time as it relates solely to InsynQ's network and host
          internet access. InsynQ does not guarantee accessibility as it relates
          to hardware and connectivity located at the customer's site and
          outside of InsynQ's direct control.

2.2       "Scheduled Available Time" shall be defined as twenty-four hours-a-
          day, seven days-a-week, excluding (1) scheduled maintenance downtime
          of two (2) hours per week, which shall only be scheduled on Saturday
          and Sunday; (2) maintenance downtime for specific critical Software
          issues InsynQ shall contact Remedy Corporation at least 24 hours in
          advance of the need for such downtime, to schedule a mutually
          agreeable time to perform such maintenance; and (3) any downtime due
          to Software defects, or caused by other forces beyond the immediate
          control of InsynQ.

2.3       InsynQ will track the Scheduled Available Time for each calendar month
          and in the event that InsynQ Service is not available for two or more
          hours of the 99.5% Scheduled Available Time during the Term of this
          Agreement and any applicable Renewal Period, then InsynQ will issue a
          credit to Remedy Corporation in an amount equal to 50% of one day of
          InsynQ's subscription service fee for each increment of two hours of
          such unavailable time in that month.

2.4       InsynQ will provide Remedy Corporation with its regular maintenance
          downtime schedule seven days in advance.

2.5       Taxes Remedy Corporation shall be responsible for all sales taxes,
          -----
          use taxes and any other similar taxes and charges of any kind imposed
          by any federal, state or local governmental entity on the transactions
          contemplated by this Agreement, excluding only U.S. taxes based solely
          upon InsynQ's income. When InsynQ has the legal obligation to pay or
          collect such taxes the

<PAGE>

          appropriate amount shall be invoiced to and paid by Remedy Corporation
          unless Remedy Corporation provides InsynQ with a valid tax exemption
          certificate authorized by the appropriate taxing authority.

3.   Support Services

3.1       Services. InsynQ will maintain a hosting facility where the InsynQ
          --------
          Servers and the Software are located. InsynQ will use commercially
          reasonable efforts to provide performance analysis and tuning
          services, hardware preventative maintenance, and regular back-up
          services. With respect to the Software, InsynQ will be responsible for
          installing and configuring the Software on the InsynQ Servers. InsynQ
          will answer technical questions by Customer concerning application
          functionality of the Software within the scope of this Schedule.

3.2       Updates. "Update" shall mean a release or version of the Software
          -------
          containing new features, functional enhancements, extensions, error
          corrections or fixes, which are indicated by a change in the numeric
          identifier for the Software in the digit either to the right or left
          of the decimal. InsynQ will install into production Updates once they
          have been certified by InsynQ as being production-worthy. InsynQ and
          Customer will collaborate concerning the impact of Updates on
          Customer's business processes. InsynQ will make a range of
          implementation dates for Updates available to Customer, and Customer
          agrees to implement within the InsynQ-specified timeframe.

3.3       Application Support
          -------------------

               (a)  During the term of this Agreement, InsynQ will provide
                    support personnel that will be available during InsynQ
                    Business Days, and via the Communication Methods defined
                    below

               (b)  InsynQ Business Days Except for designated holidays and
                    --------------------
                    severity "Urgent" and "High" events as described below,
                    standard support hours are Monday through Friday (excluding
                    Holidays), 7:00 a.m. to 6:00 p.m. Pacific time

               (c)  Communication Methods. Customer can communicate with
                    ---------------------
                    InsynQ's Service team in any or all of the following ways.
                    InsynQ will inform Customer in writing of any changes to
                    this information.

                 ---------------------------------------------------------------
                   Phone:     1-877-873-7261       Email:    support@insynq.com
                 ---------------------------------------------------------------
                   US Mail    1101 Broadway Plaza  Fax:      253-404-3842
                   or         Tacoma, WA 98402
                   FedEx:
                 ---------------------------------------------------------------

               (d)  Application Issues InsynQ will provide support concerning
                    ------------------
                    implementation and use of the hosted Software. InsynQ will
                    respond to reported application issues according to the
                    following protocols

<PAGE>

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------
Severity           Definition                                    Response Time                       Resolution Time
  Level
-----------------------------------------------------------------------------------------------------------------------
<S>       <C>                                          <C>                                          <C>
 Urgent   Inability to access any Software that        InsynQ will respond to Urgent priority       Within four (4)
          affects more than one Remedy Corporation     calls within thirty (30) minutes during      hours of contact
          user or during implementation, a             standard support hours, or within one (1)    from a Remedy
          request for a change to the Software's       hour outside of standard support hours       Corporation
          technical environment necessary to Remedy    (after receiving page) of being contacted    client care
          Corporation's configuration of the           by a Remedy Corporation client care          representative
          Software                                     representative with a phone call from an
                                                       agent or engineer qualified to resolve
                                                       the stated issue.
-----------------------------------------------------------------------------------------------------------------------
 High     Inability of any single Remedy Corporation   InsynQ will respond to High priority calls   Within twelve
          user to access any Software not due to       within one (1) hour of being contacted by    (12) hours of
          user's equipment. User may be referred to    a Remedy Corporation client care             contact from a
          vendor of Software, if applicable.           representative with a phone call from an     Remedy
          Resolution time will then be based on        agent or engineer qualified to resolve       Corporation
          Software vendor's response time.             the stated issue.                            client care
                                                                                                    representative
-----------------------------------------------------------------------------------------------------------------------
Medium    The Software response time or accessibility  InsynQ will respond to Medium priority       Within twenty-
          is sub-optimal resulting in slow response    calls within two (2) hours of being          four (24) hours
          times or restricted accessibility, if not    contacted by a Remedy Corporation client     of contact from
          due to user's equipment                      care representative with a phone call        a Remedy
                                                       from an agent or engineer qualified to       Corporation
                                                       resolve the stated issue                     client care
                                                                                                    representative
-----------------------------------------------------------------------------------------------------------------------
 Low      A request from a Remedy Corporation client   InsynQ will respond to Low priority calls    Within forty-
          care representative for an enhancement or    within four (4) hours of being contacted     eight (48) hours
          a change to the Software's technical         by a Remedy Corporation client care          of contact from a
          environment                                  representative with a phone call from an     Remedy Corporation
                                                       agent or engineer qualified to resolve       client care
                                                       the stated issue.                            representative
-----------------------------------------------------------------------------------------------------------------------
</TABLE>

4.   Software Access.

4.1       Ownership This license is not a sale and does not convey any rights of
          ---------
          ownership in or to the Software. InsynQ is not granting Remedy
          Corporation any rights whatsoever in the Software source code. All
          right, title, and interest in the Software and any updates, upgrades
          or modifications thereof, or in any ideas, know-how, and programs
          developed by InsynQ or its licensors during the course of this
          Agreement will remain the property of InsynQ or its licensors. All
          right, title, and interest in Remedy Corporation's data will remain
          the property of Remedy Corporation. Notwithstanding anything in this
          Agreement to the contrary, Remedy Corporation shall own all right,
          title and interest in any derivative work of the Software developed by
          Remedy.

<PAGE>

          Corporation or its licensors and such derivative work will remain the
          property of Remedy Corporation

4.2       Access. Subject to the terms and conditions of this Agreement, and for
          ------
          the term of this Agreement, InsynQ grants Remedy Corporation non-
          exclusive, non-transferable rights to use and access the Software for
          Remedy Corporation's business purposes.

5.   Security

InsynQ will provide the following Security
               (a)  Application Security - InsynQ will take all reasonable
                    measures to ensure that only Remedy Corporation authorized
                    users and authorized Remedy Corporation agents will be
                    provided access to the Software.
               (b)  Physical Security - InsynQ will act diligently to ensure
                    that only Remedy Corporation authorized users and Remedy
                    Corporation authorized agents are provided access to the
                    Software;
               (c)  InsynQ recognizes that its ability to maintain the foregoing
                    security levels is a material inducement for Remedy
                    Corporation to enter into this Agreement and any failure on
                    the part of InsynQ to maintain said security will be a
                    material breach of this Agreement upon which Remedy
                    Corporation may terminate this Agreement without prior
                    notice to InsynQ

6.   Confidentiality

Each Party (a "Receiving Party") acknowledges that it and its employees or
agents may, in the course of performing the services or satisfying its
obligations hereunder, be exposed to or acquire information which is proprietary
to or confidential to the other Party (a "Disclosing Party") or its affiliated
companies or their clients. Any and all information of any form obtained by a
Receiving Party or its employees or agents in the performance of the services or
the satisfaction of such Party's obligations hereunder shall be deemed to be the
confidential and proprietary information of the Disclosing Party. The Receiving
Party agrees to hold such information in strict confidence and not to copy,
reproduce, sell, assign, license, market, transfer or otherwise dispose of, give
or disclose such information to third parties or to use such information for any
purposes whatsoever other than pursuant to the terms and conditions set forth in
this Agreement and to advise each of its employees and agents of their
obligations to keep such information confidential. All such confidential and
proprietary information described herein, in whatever form, is hereinafter
collectively referred to as "Confidential Information", provided that
Confidential Information shall exclude all information, which (a) is at the time
of disclosure, or thereafter becomes, a part of the public domain through no act
or omission of the other party, its employees or agents, or (b) was in the other
party's possession as shown by written records prior to the disclosure and had
not been obtained by such party either directly or indirectly from the
disclosing party; (c) is hereafter disclosed to the other party by a third party
who did not acquire the information directly or indirectly from the disclosing
party hereunder; (d) was independently developed by the other party without use
of the Confidential Information, as evidenced by written records, or (e) was
required by law to be disclosed, but only to the extent and for the purposes of
such required disclosure. The Receiving Party shall promptly advise to the
Disclosing Party immediately in the event the Receiving Party learns or has
reason to believe that any person who has had access to Confidential Information
has violated or intends to violate the terms of this Agreement and the Receiving
Party will at its expense cooperate with the Disclosing Party in seeking
injunctive or other equitable relief against any such person.

<PAGE>

7.   Term

This Agreement shall be effective on the Effective Date and shall continue in
full force and effect for a period of three (3) years from the Effective Date.
This Agreement shall automatically renew for successive one (1) year terms after
the initial three (3) year term. After year one (1), but not prior to end of
year one (1), either Party may terminate this Agreement by giving sixty (60)
calendar days written notice to the other Party

8.   Infringement

InsynQ agrees to defend, indemnify and hold harmless Licensee from any loss,
liability and expense (including reasonable attorneys' fees) incurred by
Licensee as a result of any claim, demand or action against Licensee based on,
related to or arising out of any claim that the Intellectual Property provided
hereunder infringes any U.S. Patent, copyright, trade secret, or similar
proprietary right of a third party. If such claim has occurred, or in InsynQ's
judgment is likely to occur, Licensee agrees to allow InsynQ, at InsynQ's option
and expense, (a) to procure the right for Licensee to continue copying and using
the Intellectual Property in accordance with this Agreement, or (b) to replace
or modify the Intellectual Property in a functionally equivalent manner so that
it becomes noninfringing. In the event that the above remedies are not
reasonably available, InsynQ shall refund to Licensee an amount equal to the
depreciated license fee paid by Licensee (calculated on a straight line basis
over a five-year life), and Licensee shall have the option to terminate this
Agreement upon thirty (30) days notice to InsynQ.

9.   Survival

Notwithstanding anything herein to the contrary, the provisions of Section 6 of
this Agreement shall survive any termination of this Agreement and shall
continue to bind Remedy Corporation and InsynQ for a period of three (3) years
from the Effective Date

10.  Assignment

This Agreement shall be binding upon the Parties' respective successors and
permitted assigns. Neither Party may assign this Agreement or any of its rights
or obligations hereunder without the prior written consent of the other Party,
which consent, shall not be unreasonably delayed or withheld, and any such
attempted assignment shall be void. Notwithstanding anything herein to the
contrary, either Party may assign this Agreement, or any of it rights or
obligations hereunder, upon written notice to the other Party, to a current or
future parent company, a subsidiary or any of its affiliated companies, without
the consent of such other Party and either Party may assign this Agreement to
any entity which shall assume all or substantially all of the business of such
Party to which the subject matter of this Agreement pertains or by assignment by
operation of law or merger without the prior consent of the other party. Any
sale of the majority of the capital stock, merger, consolidation or
reorganization of a Party shall be deemed an assignment for purposes of this
Agreement. Notwithstanding anything in this Section 9 to the contrary, if either
                                            ---------
party determines to sell its capital stock on a national stock exchange or over-
the-counter market, then the transfer of such publicly traded stock, shall not
constitute an assignment for the purposes of this Agreement.

11.  Complete Agreement

This Agreement and each Schedule and Exhibit attached hereto and incorporated
herein shall constitute the entire understanding of the Parties, which
understanding supersedes and merges all prior proposals, understandings and all
other Agreements, oral and written, between the Parties relating to the subject
matter hereof and may not be modified except in a writing executed by both
Parties.

12.  Waiver
<PAGE>

No waiver of any violation or nonperformance of this Agreement in one instance
will be deemed to be a waiver of any violation or nonperformance in any other
instance. All waivers must be in writing signed by the waiving party.

13.  Construction

Nothing contained in this Agreement will be deemed to be made for the benefit of
any third party. All headings and titles are for the convenience of the parties
only.

14.  Force Majeure

Neither Party shall be liable to the other for any delay or failure to perform
due to causes beyond its reasonable control. Performance times shall be
considered extended for a period of time equivalent to the time lost because of
any such delay.

15.  Severability

In the event that any one or more of the provisions of this Agreement is invalid
or otherwise unenforceable, the enforceability of the remaining provisions
thereof shall be unimpaired.

16.  Disclosures and Announcements

Both the timing and the content of all disclosure to third parties and public
announcements concerning the transactions provided for in this Agreement by
either party shall be subject to the approval of the other in all essential
respects, except that neither Party's approval shall be required as to any
statements and other information which the other Party may be required to make
pursuant to any rule or regulation of the Securities and Exchange Commission,
the New York Stock Exchange, Inc. or the Nasdaq Stock Market, Inc., or otherwise
required by law.

17.  Descriptive Headings

All paragraph headings, titles and subtitles contained herein are inserted for
convenience of reference only and are to be ignored in any construction of the
provisions hereof.

18.  Counterparts

This Agreement may be executed in one or more counterparts, all of which, taken
together, shall constitute one and the same Agreement.

19.  Interpretation

The Parties have jointly participated in the negotiation and drafting of this
Agreement. In the event of an ambiguity or question of intent or interpretation
arises, this Agreement shall be construed as if drafted jointly by the Parties
and no presumptions or burdens of proof shall arise favoring any Party by virtue
of the authorship of any of the provisions of this Agreement.

20.  Governing Law; Jurisdiction

The parties make this Agreement under, and for construction in accordance with
and for governing by, the laws of the State of California. Either party may
bring suit to enforce any provision of this Agreement or to obtain any remedy
with respect hereto. For this purpose both parties hereby expressly and
irrevocably consent to the jurisdiction of said courts.

21.  Binding Effect
<PAGE>

This Agreement shall inure to the benefit of and shall be binding upon the
parties hereto, their successors and assigns.

22. Amendments

No change or amendment to this Agreement shall be valid unless in writing and
signed by all the Parties.

It is understood that this Agreement may be executed in counterparts, each of
which shall be deemed an original and all of which when taken together shall
constitute one and the same document.

23. Limitation of Liability

EXCEPT FOR THE INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 7 EACH PARTY'S
------------------------------------------------------------------------------
TOTAL LIABILITY TO THE OTHER FOR BREACH OF CONTRACT AND FOR ALL OTHER CLAIMS
----------------------------------------------------------------------------
(INCLUDING, WITHOUT LIMITATION, TORT CLAIMS) ARISING OUT OF OR RELATED TO THIS
------------------------------------------------------------------------------
AGREEMENT SHALL NOT EXCEED FIFTY-THOUSAND DOLLARS ($50,000.00)
--------------------------------------------------------------

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL
--------------------------------------------------------------------------------
OR PUNITIVE LOSS, SPECIAL OR EXEMPLARY DAMAGES OR EXPENSES (INCLUDING LOST
--------------------------------------------------------------------------
PROFITS AND SAVINGS) PURSUANT TO THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN
---------------------------------------------------------------------------
ADVISED OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR
--------------------------------------------------------------------------
ANTICIPATED PROFITS, OR LOST BUSINESS.
--------------------------------------

Remedy Corporation Inc.                 InsynQ, Inc.

By: [ILLEGIBLE]                         By:
   ---------------------------------       --------------------------------
Title: Sr. Mgr. Worldwide Purchasing    Title:
       -----------------------------          -----------------------------
Date: 5/12/00                           Date:
     -------------------------------         ------------------------------
<PAGE>

                                   Exhibit A
                               Schedule of Fees

InsynQ shall provide the following applications in a hosted environment for the
subscription fees outlined below.

Web Based Training Hosting Services

Payment will be based on a base minimum of $500.00 per month. There is no
minimum or maximum number of students set. The base minimum of $500.00 per month
is the charge for students up to and including the first twenty (20) seats. The
cost per seat is then reduced based on the following scale, which reflects an
increasing number of users or seats. A seat is defined as one (1) student's
thirty (30) day duration per course.

        Up to & including 20 Seats      $500.00 per month base
        21-250 Seats                    $25.00 per seat
        251-500 Seats                   $20.00 per seat
        501-1000 Seats                  $17.50 per seat
        1001-1500 Seats                 $15.00 per seat
        1501 Seats and up               Negotiable

An installation charge of $500.00 shall be charged for each new course installed
and implemented.

Bulletin Board pricing:

$350.00 shall be charged for each individual Bulletin Board that needs to be
implemented, administered and maintained. Any Bulletin Board usage fees beyond
this administration charge are negotiable based on the scope of the project and
space required.

InsynQ shall invoice Remedy Corporation monthly for services rendered in the
previous month. Remedy Corporation agrees to provide InsynQ payment for six
months of subscription service fees in advance upon execution of this Agreement
and agrees that they will receive monthly invoices beginning in the seventh
month of service and monthly thereafter based upon the actual number subscribers
utilizing the service each month Remedy Corporation agrees to pay InsynQ for the
actual number of subscribers utilizing InsynQ's service each month and will
receive a supplemental invoice in the first six months when the number of user's
exceeds the initial agreed upon number of subscribers.

All invoices are due and payable in full within 30 days of date of invoice.
Hosting and access fees will begin to accrue on 5/12/2000 ("Effective Date"),
which is the date the network was made available for Remedy Corporation's use.
Fees will not accrue if Remedy Corporation is unable to access the InsynQ
servers solely because of non-performance by InsynQ. Any invoice not paid within
thirty (30) days of the due date will be deemed late, and will accrue late
charges as of the date due. Late charges shall be at a rate of 1% per month, or
the maximum rate allowed under law, whichever is lower, from the date such
payment was due until the date paid.

Remedy Corporation                      InsynQ, Inc.

By: [ILLEGIBLE]                         By:
   ---------------------------------       ---------------------------------
Title: Sr. Mgr. Worldwide Purchasing    Title:
      ------------------------------          ------------------------------
Date: 5/12/00                           Date:
     -------------------------------         -------------------------------
<PAGE>

                         APPLICATION SERVICE PROVIDER
                                   AGREEMENT

This non-exclusive Application Service Provider Agreement (the "Agreement") is
effective as of December 20, 1999 ("Effective Date") by and between the Remedy
Corporation ("Remedy"), with its principal place of business at 1505 Salado
Drive, Mountain View, CA 94043 and InSynq, Inc. ("ASP"), with its principal
place of business at 705 S. 9th Street, Suite 305, Tacoma, WA 98405.

The following are included herein by reference as integral parts of this
Agreement:

     .    Exhibit A      End User License - Minimum Terms and Conditions &
                         Export Restrictions
     .    Exhibit B      Pricing, Discounts and Revenue Goals
     .    Exhibit C      RAC Training
     .    Exhibit D      Customer Support Services Agreement

                                   RECITALS

WHEREAS, Remedy develops, markets and licenses proprietary adaptable enterprise
software applications and complete solutions for Customer Relationship
Management and Employee Productivity (the "Software", as defined hereinafter);

WHEREAS, ASP desires to obtain a license to use, market and distribute the
Software to End Users through the application service provider industry subject
to the restrictions set forth in this Agreement.

NOW THEREFORE, subject to the mutual promises and covenants herein, the parties
agree as follows:

1.   Definitions

1.1  "Application Service Provider" means an entity, other than an Outhoster or
     Outsourcer, which licenses the Software, allows third party End Users to
     access that software in exchange for a monthly subscription fee, and
     provides front-line support to those third party End Users.

1.2  "Documentation" shall mean any user manuals and other materials in any form
     included in each Software commercial package. Documentation specifically
     does not include any marketing materials for the Software.

1.3  "End User" shall mean that person (i) who acquires the use of the Software
     for its own internal productive use, (ii) is granted a sublicense by ASP,
     and (iii) has no right to sublicense or otherwise transfer the Software to
     any third party.

1.4  "End User License Agreement" shall mean the form of ASP's standard license
     agreement with End Users which incorporates the minimum terms and
     conditions set forth in Exhibit A, "End User License - Minimum Terms and
     Conditions & Export Restrictions".

1.5  "Outhoster" means an entity which hosts a third party's software, providing
     the physical data storage and telecommunications facilities in order to
     allow that third party to access the software.

1.6  "Outsourcer" means an entity which licenses and utilizes software in order
     to provide services to third parties.

1.7  "Software" shall mean the Remedy software in object code form listed on
     Exhibit B hereto, together with the related Documentation. Only those
     Software applications specifically listed on Exhibit B are subject to this
     Agreement, and Remedy expressly states that no other Remedy software
     applications, including but not limited to the Remedy Action Request System
     software product line, are offered or included under this Agreement.

1.8  "Territory" shall mean the geographic area known as the United States of
     America.

2.   Rights, License Grants and Restricted Use

2.1  Proprietary Rights. Remedy licenses the Software for use and therefore this
     ------------------
     is not an agreement for the sale of the Software. Remedy retains title to,
     and ownership of, all copyrights, trademarks, patent rights, trade secret
     rights and other intellectual property rights with respect to the Software
     and all copies and portions thereof. The Software is protected, among other
     ways, by federal copyright law, international treaty and trade secret.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 1 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.

<PAGE>

2.2  License. Subject to the terms and conditions of this Agreement, Remedy
     -------
     grants to ASP a non-exclusive, nontransferable license to demonstrate,
     market, distribute and sublicense the Software though Application Service
     Provider channels to End Users in the Territory only as expressly permitted
     by this Agreement.

2.3  End User License Agreement. ASP will ensure that each End User must agree
     --------------------------
     to and accept the terms of ASP's standard End User License Agreement. The
     terms of such license will be drafted so as to apply to the Software, and
     ASP will be the licensor. In addition, such license will include terms and
     conditions substantially equivalent to those set forth in Exhibit A ("End
     User License - Minimum Terms and Conditions & Export Restrictions").

2.4  Trademarks, Logo and Trade Names License. Remedy grants ASP a limited
     ----------------------------------------
     license to use "Remedy(R)" and "Remedy Corporation(TM)" and any logo or
     other trademarks or trade names adopted by Remedy to identify the Software.
     ASP shall have the right to indicate to the public that it is an authorized
     Application Service Provider of Remedy's Software and to advertise such
     Software under the logo, trademarks, service marks, and trade names that
     Remedy may adopt from time to time ("Remedy Trademarks"). ASP shall not
     alter or remove any of the Remedy Trademarks applied to the Software. All
     representations of Remedy Trademarks that ASP intends to use shall first be
     submitted to Remedy for approval of design, color, and other details. ASP
     agrees with respect to each of the Remedy Trademarks to include in each use
     (such as an advertisement or brochure) the trademark symbol ((R)) or ((TM))
     as directed by Remedy and the following statement: "Remedy and Remedy
     Corporation, Remedy CRM Solutions, Remedy Customer Support, Remedy Quality
     Management, Remedy@Work, Remedy Setup@Work, and Remedy Purchasing@Work are
     registered or other trademarks of Remedy Corporation, Mountain View, CA".
     Effective upon the termination or expiration of this Agreement, ASP shall
     cease to use all Remedy Trademarks. A style guide is available upon
     request.

2.5  Prohibitions. ASP will have no power or authority, express or implied, to
     ------------
     make any commitments or incur any obligations on behalf of Remedy. ASP
     hereby acknowledges and agrees that it shall have no right or authority to
     appoint or authorize any third party to act as a distributor or to re-sell
     the Software on a stand-alone basis or in any other manner.

2.6  Source Code. ASP and End Users will have no right to receive any source
     -----------
     code for the Software.

2.7  Non-Exclusive License. This is a non-exclusive Agreement. Remedy reserves
     ---------------------
     the right to solicit orders from any sell directly to End Users, other
     channel partners, other Application Service Providers, or other business
     entities within the Territory. Notwithstanding the foregoing, any customer
     information provided by ASP to Remedy under this Agreement shall be treated
     as ASP's confidential information, and Remedy shall not initiate contact
     with any of ASP's customers for the purpose of soliciting orders beyond
     Remedy's normal marketing efforts.

3.   Term

3.1  Initial Term and Renewal Term. The initial term of this Agreement shall
     -----------------------------
     extend for a period of two (2) years from the Effective Date set forth
     above and shall automatically renew thereafter for one (1) additional one
     (1) year term, unless earlier terminated as provided herein. The renewal of
     this Agreement shall be subject to the parties reaching prior written
     agreement on new revenue goals for each annual renewal term as provided for
     in the Revenue Goals provision identified in Exhibit B. Pricing, Discounts
     and Revenue Goals.

3.2  Expiration. Effective upon the expiration of this Agreement, the licenses
     ----------
     granted to ASP by Remedy herein shall expire, and ASP shall cease to market
     the Software, including all advertising and promotion using the Remedy
     Trademarks. Notwithstanding the foregoing, ASP may continue to provide
     access to the Software to ASP's current customers as of the date of
     expirations, for a period of five (5) years from the date of expiration,
     provided ASP complies with all its obligations under this Agreement,
     including but not limited to its reporting and payment obligations. All
     property of Remedy, including but not limited to Confidential Information,
     photographs, demonstration units, literature and sales aids of any kind
     shall remain the property of Remedy. Within thirty (30) days after
     expiration of this Agreement, ASP shall ship all such items in its
     possession to Remedy, at Remedy expense, except those items which are
     required to support ASP's existing customers.

4.   Warranties and Obligations

4.1  ASP Warranties. Except as expressly and unambiguously stated herein and as
     --------------
     a condition of ASP's license hereunder, ASP represents, warrants and agrees
     that:

     A.   Modifications. Except as permitted on a screen display level through
          -------------
          the user configurable interface, ASP will not modify or create any
          translation or derivative work based on the Software.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 2 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.

<PAGE>

     B.   Backup/Archive Copy(ies). ASP may make a reasonable number of backup
          ------------------------
          copies of the Software for use on the computer for which Remedy has
          issued a valid license key, and ASP may copy the Documentation for its
          use only.

     C.   No Reverse Engineering. ASP shall not (and shall not allow any third
          ----------------------
          party to): (a) decompile, disassemble, examine or otherwise reverse
          engineer and reassemble or otherwise attempt to derive source code (or
          the underlying ideas, algorithms, structure or organization) of the
          Software by any means whatsoever, or (b) remove any Software
          identification, copyright or other notices.

     D.   Reasonable Care. In addition to and without in any way limiting ASP's
          ---------------
          other obligations hereunder, ASP will use the same or greater standard
          of effort to protect Remedy's rights with respect to the Software as
          it uses to protect any other third party's software or valuable
          intellectual property rights, but in no event will the protection be
          less than "reasonable" as interpreted by a person knowledgeable as to
          protection of intellectual property rights, and ASP will provide
          immediate written notice when any End User is in violation of its End
          User License Agreement so as to protect Remedy's rights as a third
          party software supplier.

4.2  ASP Obligations.
     ---------------

     A.   Promotion of Software. ASP shall use commercially diligent efforts to
          market, promote, and distribute the Software through Application
          Service Provider channels.

     B.   Advertising. ASP shall not make any representations or warranties with
          respect to the Software that are inconsistent with the descriptions
          and warranties contained in this Agreement or in the Documentation,
          and shall not make any representations or warranties on behalf of
          Remedy.

     C.   Personnel. ASP shall equip its sales personnel with adequate training,
          marketing, sales and technical literature in order to effectively
          market the Software. In addition, ASP agrees to maintain an
          appropriate number of Remedy Authorized Consultants (RACs) on its
          staff or contracted to ASP, but in no event less than one (1) fully-
          trained RAC at any time, as more fully set forth in Exhibit C, RAC
          Training. ASP will receive a 15% discount off the then-current price
          for all Remedy training classes.

     D.   Support. ASP shall be solely responsible for providing Front Line
          Support to End Users. For the purposes of this paragraph "Front Line
          Support" shall mean direct contact with End Users, handling inquiries,
          routine problem diagnosis and resolution by ASP support personnel
          trained in the Remedy Product or, in the event a problem can not be
          resolved, the obtaining of appropriate documentation of such inquiry
          or problem for referral to Remedy.

     E.   Uptime. ASP warrants that it shall maintain the following service
          levels with respect to its End User customers: ASP's systems will be
          operational such that End Users have the ability to access the
          Software a minimum of 97% of the time ASP has contractually agreed
          with its End Users that access to the Software will be available.

     F.   Competing Products. ASP agrees not to market any internally developed
          product in competition with the Software or proactively promote
          competing products (for example, but not by way of limitation,
          products by Peregrine, Onyx, Pivotal, Siebel, Vantive, Clarify or
          Bendata's "Heat" product line) except with the prior written consent
          of Remedy. In the event ASP does decide to market a competing third
          party product, ASP will give Remedy ninety (90) days advance written
          notice of such intent and Remedy shall have the right to immediately
          terminate this Agreement.

     G.   Reporting and Audit. ASP will maintain an accurate and complete file
          of all End Users to which ASP provides access to the Software,
          including the name and address of each End User, the dates which each
          End User had the right to use the Software, and evidence of assent by
          each End User to the terms of ASP's license agreement. ASP will
          provide such records to Remedy by the 25th of each month for billing
          purposes. In addition, ASP shall issue a purchase order to Remedy upon
          execution of this Agreement for billing purposes. Not more than
          quarterly (upon Remedy request), ASP will permit an independent
          auditor, under non-disclosure with ASP, to examine and audit such
          records during reasonable business hours within thirty (30) days of
          written request by Remedy. If such audit uncovers any deficiency in
          payments, ASP shall promptly pay the monies due. If such audit
          uncovers a deficiency in payments of more than 5%, ASP shall promptly
          pay the monies due, shall bear the audit expenses and may be subject
          to more frequent audits, at Remedy's discretion.

     H.   Compliance with Laws. ASP shall comply with all laws and regulations
          applicable to its performance under this Agreement.

4.3  Remedy Warranties and Indemnification.
     -------------------------------------

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 3 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.

<PAGE>

     A.   Software Warranty. Remedy warrants to ASP, for the period of ninety
          (90) days from the date of delivery, that it will replace any
          defective media on which the Software is provided and that the
          Software, if not modified and if properly installed and used, will
          substantially conform to the material specifications set forth in the
          Documentation. Such warranties are for ASP's benefit only and are
          nontransferable. Remedy does not warrant that the Software will
          operate error free or uninterrupted, or will meet ASP's requirements.
          Except for the express warranties stated in this section, the Software
          and Documentation are each licensed "as is" and Remedy hereby
          specifically excludes and disclaims all warranties, whether express,
          implied or statutory, including, without limitation, the implied
          warranties of merchantability, fitness for a particular purpose,
          statutory noninfringement of third party intellectual property rights
          and any warranty that may arise by reason of trade usage, custom or
          course of dealing and you hereby expressly waive any and all such
          warranties.

     B.   Exclusive Remedy. During the warranty period, ASP's exclusive remedy,
          and Remedy's exclusive obligation and liability with respect to
          Software that does not conform to the express warranties set forth in
          Section shall be to use commercially reasonable efforts to correct or
          to provide a workaround for a material nonconformance in the Software.
          ASP understands that Remedy does not guarantee that any error or other
          nonconformance can or will be corrected. You agree to cooperate with
          Remedy and provide Remedy with all available information in written or
          electronic form so as to enable Remedy to reproduce and attempt to
          correct such nonconformance of the Software.

     C.   Infringement Indemnity. (a) Remedy will defend, at its own expense,
          any legal action brought against ASP to the extent that it is based on
          a claim that the Software used within the scope of this Agreement
          infringes a United States patent, copyright or trade secret of a third
          party, and Remedy will pay any final judgment against ASP in any such
          action if attributable to any such claim or incurred by you through
          settlement of such claim. However, such defense and payments are
          subject to the conditions that ASP must: (i) notify Remedy promptly in
          writing of such claim, (ii) permit Remedy to have sole control of the
          defense, compromise or settlement of such claim, including any
          appeals, and (iii) fully cooperate with Remedy in the defense or
          settlement of such claim. Remedy will pay those reasonable costs,
          damages or fees incurred by ASP in connection with such action or
          claim.

          (b) Should the Software become, or in Remedy's opinion be likely to
          become, the subject of any such infringement claim, ASP shall permit
          Remedy, at Remedy's option and expense, to (i) procure for ASP the
          right to continue using the Software, or (ii) replace or modify the
          Software so that it becomes noninfringing, or (iii) terminate the
          right to use the Software, upon which termination ASP agrees to
          promptly destroy all copies of the Software and certify the same to
          Remedy, whereupon Remedy will refund ASP's license fee for the
          Software as depreciated on a straight-line three (3) year basis.

          (c) Remedy shall have no liability for any claim of patent, copyright
          or trade secret infringement that is based on (i) the use of other
          than the latest version of the Software, if such infringement could
          have been avoided by the use of the latest version, (ii) the use or
          combination of the Software with software, hardware or other materials
          not recommended by Remedy, provided such infringement would not have
          arisen but for such use or combination, or (iii) use of the Software
          in a manner other than that for which it was designed or contemplated
          as evidenced by Remedy's Documentation, or (iv) any unauthorized
          modification by ASP or a third party of the Software, or (v) any
          compliance with designs, plans or specifications furnished by ASP or
          on ASP's behalf.

4.4  Remedy Obligations.
     ------------------

     A.   Training. During the term of this Agreement, Remedy shall provide RAC
          training to ASP in accordance with the terms set forth in Exhibit C.

     B.   Maintenance and Support. Remedy shall provide Back Line Support to ASP
          under the terms set forth in Exhibit D, specifically, Express Support
          as defined in Section 2.1B therein.

     C.   Error Correction and Upgrades. Remedy shall provide Software
          maintenance services, consisting of Software error correction and
          Software upgrades, under the terms set forth in Exhibit D.

     D.   Compliance with Laws. Remedy shall comply with all laws and
          regulations applicable to its performance under this Agreement.

     E.   Marketing. Remedy will make best efforts to help Insynq market its
          services by providing access to the remedy user Group (RUG), posting
          information about the Remedy-InSynq relationship on the Remedy web
          site, providing appropriate access to Remedy's channels in the
          territory, and notifying Insynq of any relevant marketing
          opportunities such as trade shows, seminars or other events that may
          benefit both Remedy and Insynq.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 4 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.

<PAGE>

5.   Payment Terms

5.1  Pricing. Fees due Remedy for Software distributed by ASP are as set forth
     -------
     in Exhibit B, Pricing, Discounts and Revenue Goals.

5.2  Payment. Remedy will invoice ASP on a monthly basis for ASP's applicable
     -------
     monthly user fees and monthly server fees for the prior month. Payment
     terms are net thirty (30) days from date of Remedy's invoice. A late fee
     equal to one and one half (1 1/2) percent per month, or the maximum amount
     allowed by law (whichever is less) shall apply to all outstanding amounts
     due beyond the initial thirty day period. ASP and Remedy agree that if any
     fees remain unpaid for a period of sixty (60) days or more from the date of
     Remedy's invoice, then Remedy will have the option to disable the Software
     and immediately terminate ASP's license hereunder.

5.3  U.S. Dollars. Payment will be made in U.S. dollars to Remedy's Corporate
     ------------
     Address, Attention: Accounts Receivable.

5.4  F.O.B. All prices are F.O.B. Origin. The Software will be deemed accepted
     ------
     upon shipment by Remedy.

5.5  Other Charges. In addition to any other sums payable hereunder, ASP shall
     -------------
     pay all charges, including without limitation, transportation charges,
     shipping insurance or duties, and shall be responsible for any and all
     taxes, import or export fees, excise taxes, and withholding taxes arising
     from and support of the Software (excluding taxes based upon Remedy's
     income).

6.   Joint Press Releases. The parties may elect to release joint press release
     statements upon the advance written consent of both parties. Remedy shall
     have the right to list ASP as an authorized Remedy ASP in Remedy's
     marketing materials. Both parties publicly acknowledge the channel
     relationship governed by this Agreement in various forms of media, subject
     to the joint press release requirements of this Agreement.

7.   Confidentiality

7.1  Confidential Information. ASP and Remedy understand and acknowledge that by
     ------------------------
     reason of their relationship with each other under this Agreement, they
     will have access to certain information and materials concerning the other
     party's business, plans, customers and technology that are confidential and
     of substantial value to each party, which value would be impaired if such
     information were disclosed to third parties. Both parties agree that they
     shall not use in any way for its own account or the account of any third
     party, nor disclose to any third party, any such confidential information
     revealed to it by the other party other than to fulfill their express
     obligations under this Agreement. Each party will take every reasonable
     precaution to protect the confidentiality of such information.

7.2  Examples of Confidential Information. By way of example and not limitation,
     ------------------------------------
     the terms of this Agreement, all customer lists, potential customer lists,
     marketing and financial information, business plans, and technical
     information, whether written or verbal, and all code, inventions,
     algorithms, know how and ideas obtained from Remedy shall be deemed
     confidential information of Remedy.

7.3  Exception. It is understood that each party's obligation not to disclose
     ---------
     the other party's confidential information shall not apply in the instance
     where such information is demonstrated by dated written documents:

          A.   to be in the public domain; or
          B.   to have been obtained or acquired in good faith from a third
               party not under a similar obligation of confidence; or
          C.   to have been independently developed by the receiving party prior
               to its receipt from the disclosing party; or
          D.   is required to be disclosed under the operation of law.

8.   Termination

8.1  Termination for Convenience. Either party may terminate this Agreement for
     ---------------------------
     convenience upon sixty (60) days written notice to the other party. In the
     event Remedy terminates this Agreement in accordance with this provision,
     the parties will endeavor to develop a suitable migration plan within such
     sixty (60) day period. Such migration plan shall provide, at a minimum,
     that ASP shall not market the Software to any additional customers, but may
     continue to provide access to the Software to ASP's current customers as of
     the date of termination for a period of five (5) years from the date of
     termination, provided ASP complies with all its obligations under this
     Agreement, including but not limited to its reporting and payment
     obligations.

8.2  Termination for Cause. Upon material breach by a party of any provision
     ---------------------
     without limitation of this Agreement, the non-breaching party will issue a
     written notice to the breaching party and if the breach is not cured, or
     the breaching party does

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Draft Std. U.S. ASP Agreement (9911)       Page 5 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.
<PAGE>

     not submit a Plan for Cure acceptable to the non-breaching party within
     thirty (30) days of receipt of the notice of breach, then the Agreement
     shall automatically terminate thirty (30) days from receipt of the notice
     of breach. Failure by the breaching party to continuously conform to any
     mutually agreed upon written plan for cure will be a material breach.
     Notwithstanding the foregoing, the following shall constitute a material
     breach for which Remedy may issue a notice of immediate termination:

     A.   In the event ASP violates the license grant user restrictions in
          Section 2 ("Rights, License Grants and Restricted Use") or any of
          ASP's obligations in Section 4.2, or the Confidentiality provisions in
          Section 7 ("Confidentiality") or the Reverse Engineering provisions in
          Section 4.1(C) ("No Reverse Engineering"). Remedy has the right to
          immediately terminate this Agreement, which does not relieve ASP from
          its obligation to make payment in accordance with the terms of this
          Agreement.

     B.   In the event ASP fails to comply with Section 5 ("Payment Terms"),
          Remedy has the right to immediately terminate this Agreement, which
          does not relieve ASP from its obligation to make payment in accordance
          with the terms of this Agreement.

     C.   In the event ASP does not meet the Revenue Goals set forth in Exhibit
          B, Remedy has the right to immediately terminate this Agreement, which
          does not relieve ASP from its obligation to make payment in accordance
          with the terms of this Agreement.

8.3  Termination for Insolvency. Either party may terminate this Agreement
     --------------------------
     immediately upon written notice in the event the other party shall (a)
     become insolvent or file or have filed against it a petition for bankruptcy
     (which is not dismissed within 30 days after it is filed), or (b) make an
     assignment for the benefit of creditors, or (c) dissolve or cease to do
     business in the ordinary course.

8.4  Effect of Termination. Effective upon the termination of this Agreement,
     ---------------------
     the licenses granted to ASP by Remedy herein shall expire, and ASP shall
     cease to market the Software, including all advertising and promotion using
     the Remedy Trademarks, except in the case of a termination for convenience
     as provided under section 8.1 above. All property of Remedy, including but
     not limited to Confidential Information, photographs, demonstration units,
     literature and sales aids of any kind shall remain the property of Remedy.
     Within thirty (30) days after termination of this Agreement, ASP shall ship
     all such items in its possession to Remedy, at Remedy expense, except those
     items which are required to support ASP's existing customers.

9.   Export Restrictions ASP will understand, stay current and comply with all
     export laws, restrictions and regulations of the Department of Commerce or
     other United States or foreign agency or authority.

10.  Government Use

10.1 Identification. ASP agrees to identify to any branch, agency, prime or
     --------------
     subcontractor of the U. S. Government (USG) that the Software to be
     provided to the USG government bundled with the ASP Solution are commercial
     off the shelf (COTS) products subject to the Federal Acquisition
     Streamlining Act (FASA; P.L. No. 103-355, October 1995) and Remedy offers
     the same Software to both the public and private sectors. Remedy's pricing
     is based on its published Price Lists (domestic or international, as
     applicable) and therefore does not provide Standard Form 1412 or any other
     cost or pricing data.

10.2 U.S. Government Legend. ASP agrees to clearly mark any Software delivered
     ----------------------
     to any branch, agency, prime or subcontractor of the U. S. Government with
     the legend set forth below:

                    RIGHTS IN COMMERCIAL COMPUTER SOFTWARE
       Use, duplication, or disclosure by the Government is subject to
       restrictions as set forth in FAR 12.211 and/or SFARS 227.72 and
                any similar or successor rules or regulations.

                              Remedy Corporation
                               1505 Salado Drive
                         Mountain View, CA 94043-1102

11.  Limited Liability. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR
     OTHERWISE, REMEDY WILL NOT BE LIABLE UNDER ANY SECTION OF THIS AGREEMENT OR
     UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR
     EQUITABLE THEORY FOR ANY AMOUNTS IN EXCESS OF THE LICENSE FEES PAID TO
     REMEDY HEREUNDER IN THE AGGREGATE DURING THE TWELVE MONTH PERIOD PRIOR TO
     THE DATE THE CAUSE OF ACTION AROSE.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 6 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.
<PAGE>

12.  Consequential Damages Waiver. IN NO CASE WILL EITHER PARTY BE LIABLE FOR
     ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR
     LOST PROFITS OR LOST DATA OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS,
     TECHNOLOGY OR SERVICES.

13.  Independent Contractors

13.1 Sole Responsibility. The ASP is an independent contractor in the
     -------------------
     performance of each and every part of this Agreement and nothing contained
     within the Agreement shall be construed to give either party the power to
     direct and control the day-to-day activities of the other party. ASP is
     solely responsible for its business practices and all of its employees and
     agents and its labor costs and expenses arising in connection therewith.

13.2 No Control. Except as expressly provided herein, Remedy shall have no
     ----------
     right to exercise any control whatsoever over the activities or operations
     of ASP.

13.3 Not an Agent. Except as expressly provided herein, neither party shall
     ------------
     represent itself as an agent or representative of the other.

14.  Assignment. This Agreement is not transferable or assignable by ASP without
     the prior written consent of Remedy.

15.  General

15.1 Headings. Headings and captions are for convenience only and are not to be
     --------
     used in the interpretation of this Agreement.

15.2 Governing Law. This Agreement shall be governed by and construed under the
     -------------
     laws of the state of California and the United States without regard to
     conflicts of laws provisions thereof and the United Nations Convention on
     Contracts for the International Sale of Goods is expressly disclaimed. In
     any action or proceeding to enforce rights under this Agreement, the
     prevailing party shall be entitled to recover reasonable costs and
     attorneys' fees.

15.3 No Waiver. Failure by either party to enforce any provision of this
     ---------
     Agreement will not be deemed a waiver of future enforcement of that or any
     other provision.

15.4 Partial Invalidity. If any portion of this Agreement is held to be invalid
     ------------------
     by a court of competent jurisdiction, then the remaining provisions shall
     nevertheless remain in full force and effect.

15.5 Notices. Notices under this Agreement shall be sufficient only if
     -------
     personally delivered, delivered by a major commercial rapid delivery
     courier service or mailed by certified or registered mail, return receipt
     requested to a party at its addresses first set forth herein or as amended
     by notice pursuant to this Section 20.5. If not received sooner, notice by
     mail shall be deemed received five (5) days after deposit in the U.S. or
     international mails.

15.6 Survivability. The provisions of Sections 6, 7, 11, 12, 14, 15 and any
     -------------
     provision which provides for rights and remedies after termination, shall
     survive the termination or expiration of this Agreement.

15.7 Entire Agreement. This Agreement sets forth the entire agreement and
     ----------------
     understanding of the parties relating to the subject matter and supersedes
     all prior agreements or representations, oral or written, regarding such
     subject matter. No modification of or amendment to this Agreement, nor any
     waiver of rights under this Agreement, shall be effective unless in writing
     signed by authorized representatives of both parties.

REMEDY:                                  ASP:
              -------------------------                -------------------------

Signature:    /s/ GLENDA SCHWEM          Signature:    /s/ D.L. MANZANO
              -------------------------                -------------------------

Name (print): Glenda Schwem              Name (print): D.L. Manzano
              -------------------------                -------------------------

Title:        Director, Contracts        Title:        President and COO
              -------------------------                -------------------------

Date:         25 January 2000            Date:         12-23-99
              -------------------------                -------------------------

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 7 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.
<PAGE>

                                   Exhibit A

                               END USER LICENSE
              MINIMUM TERMS AND CONDITIONS & EXPORT RESTRICTIONS

ASP shall sublicense the Software to End Users under its standard End User
License Agreement. ASP is not authorized to grant any greater set of rights than
has been granted to ASP by Remedy under this Agreement. In no event shall such
sublicensing include terms and conditions that do not provide at least the
minimum terms and conditions below:

Licensor grants Licensee a nonexclusive personal license to use the software
under the terms stated in this Agreement.

Licensee may not transfer, assign or sublicense its rights under this Agreement
without the prior written consent of Remedy. Any other attempted sublicense,
assignment or transfer is void.

Licensee agrees not to alter, reverse engineer or disassemble the software.
Licensee will not copy the software except (i) as necessary to read the software
from the media into the memory of a computer solely for the purpose of executing
it on a single machine (whether a stand alone computer or a workstation
component of a multi-terminal system), or (ii) to create an archival copy.
Licensee agrees that any such copies of the software shall contain the same
proprietary notices which appear on and in the software. Copying, other than
that described in this provision, duplicating, selling or otherwise distributing
the software is expressly forbidden.

Except as stated above, this Agreement does not grant Licensee any right in or
to intellectual property with respect to the software.

Title to and ownership of the software and any reproduction thereof shall remain
in Licensor and its suppliers.

Licensee is hereby notified that Remedy Corporation, 1505 Salado Drive, Mountain
View, California 94043 ("Remedy") is a third-party beneficiary to this Agreement
to the extent that this Agreement contains provisions which relate to Licensee's
use of the software licensed hereby. Such provisions are made expressly for the
benefit of Remedy and are enforceable by Remedy in addition to Licensor.

Export. In any export or re-export of the Software, ASP will comply with and
shall instruct its Resellers and End Users to comply with all export laws,
restrictions and regulations of the Department of Commerce or other United
States or foreign agency or authority. ASP shall not and shall not allow the
export or re-export of any of Remedy's Confidential Information or Software or
copies of any product thereof in violation of any such restrictions, laws or
regulations. ASP shall obtain any necessary licenses and/or exemptions with
respect to the export from the U.S. of all material or items deliverable by
Remedy and shall demonstrate to Remedy compliance with all applicable laws and
regulations prior to delivery thereof by Remedy. ASP hereby agrees to indemnify
Remedy (its employees, officers, directors and agents) against any liability
loss, damage, or cost including reasonable attorney's fees, arising out of or in
connection with any export in contravention of the applicable export laws.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 8 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.

<PAGE>

                                   Exhibit B

                     Pricing, Discounts And Revenue Goals

1.   Pricing.  Remedy offers the following pricing to ASP under the terms of the
               Agreement:

     A.        CRM Pricing (10 Agent Minimum)

               Product                            Monthly User Fee
               ---------------------------------------------------

               Remedy Customer Support                 $261.00

               Remedy Quality Management               $117.00

     B.        EWA Pricing (100 User Minimum)

               Product                            Monthly User Fee
               ---------------------------------------------------

               Remedy Purchasing @ Work                $ 34.50

               Remedy Setup @ Work                     $ 28.00

2.   Discounts. At the end of the first year of this Agreement, and on each
     subsequent anniversary date, discounts will be set for the following year
     based on the total annual revenue received by Remedy from ASP as set forth
     below:

                    Net Annual Revenue       Discount Level
                    ---------------------------------------

                    $100K - $150K                 15%
                    $151K - $500K                 25%
                    $501K - $750K                 30%
                    $751K and over                35%

3.   The pricing set forth above is offered by Remedy on the assumption that ASP
     will reach 2,000 End Users by the end of calendar year 2000, and 15,000 End
     Users by the end of calendar year 2001. As an express material condition of
     this Agreement, ASP agrees that the following revenue goals apply to ASP
     hereunder:

               March, 2001 monthly revenues payable to Remedy:   $117,000.00

               March, 2002 monthly revenues payable to Remedy:   $225,000.00

     In the event of a failure by ASP to attain any revenue goal, ASP shall be
     liable to Remedy for, and shall pay to Remedy on demand, as liquidated
     damages and not as a penalty, the difference between the revenue goals set
     forth above and actual revenues payable to Remedy for that period,
     multiplied by a factor of 8. In the event ASP fails to meet its revenue
     goals for both December, 2000 and December, 2001, Remedy shall have the
     right to terminate this Agreement for convenience.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 9 of 12       Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq. Inc.
<PAGE>

                                   Exhibit C

                  Remedy Authorized Consultant (RAC) Training

ASP agrees to maintain an appropriate number of Remedy Authorized Consultants
(RACs) on its staff or contracted to ASP, but in no event less one (1)
fully-trained RAC at any time. This Exhibit sets forth the training requirements
for RACs and the currently available Remedy courses through RAC University, a
Remedy Partner Program.

RAC University offers four different levels of certification:

1) AR System Implementation Specialist: entry-level training for Action Request
System/R/ (AR System) application development.

2) RAC: our standard certification, which requires AR System Implementation
Specialist certification plus six to eight months of AR System development
experience.

3) RAC Market Specialist: RAC certification plus further training in a selected
strategic market area.

4) RAC Enterprise Specialist:  RAC certification plus further training in all
three strategic market areas.

RAC Course Titles, Days, Fees (please note the fees per class will be in
accordance with Remedy's then-current training fees when classes are scheduled,
less a 15% partner education discount)

AR SYSTEM IMPLEMENTATION SPECIALIST
Administering the AR System (4 days)
AR System Advanced Topics (5 days)
Distributed Server Option (1 day)
Performance Tuning and Troubleshooting (5 days)
AR Web (3 days) PLUS one of the following:
HelpDesk (2 days)
Asset Management (2 days)
Change Management (2 days)
(**additional elective courses will be offered in the future)

RAC
After 6-8 month practical experience, an engineer must take:
RAC Engineering Methods (5 days)
RAC Market Specialist and RAC Enterprise Specialist
Upon completion of the RAC program, a RAC may take additional
tracks pertaining to ITSM, CRM, or EWA and become a RAC Market Specialist.
Completion of all 3 tracks earns the title of RAC Enterprise Specialist.

ITSM Track
Asset Management (1 day)
Change Management (2 days)
HelpDesk (2 days)

CRM Track
Remedy Customer Support Application Training (1 day)
Adapting Remedy Customer Support Application (2 days)
CRM Engineering Methods (5 days)

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 10 of 12      Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.
<PAGE>

                                   Exhibit D

                      Customer Support Services Agreement

This Exhibit D defines the level and type of Software Support and Maintenance
Services to be provided to ASP and its End Users by ASP and Remedy under this
Agreement.

1.   Support by ASP

          ASP shall provide front-line support to End Users of the Software. ASP
          shall clearly state to End Users that End User support is provided by
          ASP for the Software.

2.   Support Definitions:

     2.1  "Error" means a nonconformity in the Software which causes the
          Software not to operate substantially in accordance with the
          Documentation.

     2.2  "Software Maintenance" shall mean the issuance of patches to the
          Software Products on an as-needed basis (determined solely by Remedy)
          in order to correct "bugs".

     2.3  "Software Support" shall mean responding with four (4) hours to a
          reasonable number of specific technical questions from ASP posed via
          telephone, facsimile or electronic mail during Remedy's normal
          business hours.

     2.4  "Update" shall mean a Release of the Software or new Documentation
          designated to correct any errors or to improve performance or
          functionality.

3.   ASP Software Support and Maintenance (Internal Use License)

     3.1  Scope of Support to ASP: Upon payment of the required Annual ASP
          -----------------------
          Maintenance Fee, Remedy will provide Software Support and Maintenance
          services for ASP's Internal Use software only. Remedy shall provide
          technical support to ASP designated engineers or technical
          representatives for the purpose of assisting ASP with its use of the
          Software. Remedy agrees to expend commercially reasonable efforts to
          ensure that the Software operates substantially in accordance with the
          Documentation. If "trouble" calls are received from ASP, Remedy will
          use reasonable efforts to correct any "bugs" or other errors reported
          by providing an appropriate "patch", "fix" or "workaround," or by
          periodically issuing a new corrective Release of such Licensed
          Software Products. The ASP will be provided software Updates for ASP's
          Internal Use License directly from Remedy provided ASP's Annual
          Maintenance Fees are current.

     3.2  Support Hours: In performing the Support services identified in 3.1
          -------------
          above, Remedy shall support ASP during the business hours of 6:00 AM
          to 5:00 PM California time, Monday through Friday, exclusive of Remedy
          holidays. Upon request from ASP, Remedy can specify the Remedy
          holidays for the current calendar year.

     3.3  Travel Expenses: In the event that travel expenses are incurred by
          ---------------
          Remedy in the course of providing Support services, such travel
          expenses shall be payable by ASP upon submission of Remedy invoices to
          ASP. Travel expense invoices shall have payment terms of net thirty
          (30) days.

4.   Software Support and Maintenance Plans Available to End Users of ASP's:

          A)   ASP shall provide front line Software Support services to End
               Users. Front line support shall be defined as ASP exhausting all
               its available and reasonable resources to address the End Users
               issue prior to escalating the issue to Remedy. In the event ASP's
               information ("metrics") provided to Remedy exceeds the average
               metrics for Remedy partners as determined by Remedy, ASP agrees
               to implement those practices suggested by Remedy to improve ASP's
               metrics.

          B)   ASP shall determine what type of front line support to offer End
               Users. However, unless previously agreed to in writing between
               ASP and Remedy, Remedy's obligation to provide backline support
               to ASP shall not extend beyond Remedy's standard software support
               hours of weekdays from 6:00 AM to 5:00 PM, California time,
               excluding Remedy holidays. If ASP sells 24x7 support to an End
               User, ASP must identify clearly in writing to the End User that
               only the ASP provides 24x7 coverage and that Remedy does not have
               the same obligation unless otherwise agreed to as stated above.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 11 of 12      Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.
<PAGE>

          C)   Upon receipt by Remedy of the Annual ASP Maintenance Fee, Remedy
               shall provide Software Maintenance services as defined in Section
               2.2 of this Exhibit and back line support to ASP.

               1)   There are three (3) types of issues that may be escalated to
                    Remedy as part of backline support. These issues are (i)
                    specific technical questions where the answer cannot be
                    addressed by the ASP after the ASP has exhausted all its
                    available and reasonable resources, including Remedy's
                    manuals and on-line resources; (ii) product enhancements
                    suggested by the End User; and (iii) product
                    defects/problems. As additional clarification:

                    a)   Specific technical questions cover the class of issues
                         that are generally not related to a product defect or
                         enhancement request.

                    b)   Remedy may consider product enhancements submitted by
                         the End User. In the event the product enhancement is
                         original, Remedy shall create an enhancement request.
                         Whether the product enhancement is original or not,
                         Remedy shall provide ASP with the enhancement request
                         number for future reference.

                    c)   When submitting a product defect/problem, ASP shall
                         submit a detailed explanation of the problem with steps
                         to reproduce the problem. In addition, ASP shall
                         provide relevant schema definitions, data from the
                         problem schema, complete system configuration, details
                         on all testing that has been conducted by the ASP and
                         appropriate error and log files that include details
                         that highlight the problem. ASP shall have reproduced
                         the product defect prior to submitting it to Remedy.

5.   Support Availability:

          With Respect to Software Support and Maintenance services provided to
ASP pursuant to this Agreement, Remedy agrees to offer maintenance and support
for the Software and for the prior two (2) Releases preceding the then current
Release of the Software during the term of this Agreement.

--------------------------------------------------------------------------------
Draft Std. U.S. ASP Agreement (9911)       Page 12 of 12      Remedy Corporation
Date: December 20, 1999                    CONFIDENTIAL             InSynq, Inc.

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