Document:

Master Agreement - Interoute Communications Limited

 Confidential Treatment Requested 

Exhibit 10.15 

master agreement 
 for the provision of telecommunications and related ancillary services 
 master agreement n2 xxx/xxx/xxx 
 AGREEMENT BETWEEN: 

 

	1.	INTEROUTE COMMUNICATIONS LIMITED, a company incorporated under the laws of England and Wales (with registered number 04472687) and having its principal place of
business at Walbrook Building, 195 Marsh Wall, London E14 9SG, together with any Associated Company authorised to provide Products and/or Services to the Customer (“Interoute”); and 

 

	2.	QUALYS, INC., a company incorporated under the laws of Delaware, USA (with Tax ID number 77-0534145) and having its registered office or principal place of business at
1600 Bridge Parkway, Redwood Shores, CA 94065 (“Customer”). 

 IT IS AGREED THAT: 

 

	1.	Interoute will provide the Customer with telecommunications or related ancillary services (“Services”) as described in this agreement on the terms set out in
this agreement and the following schedules (“Master Agreement”). 

  

			
	 Schedule 1
	  	Interoute Standard Terms and Conditions
	 Schedule 2
	  	Additional Terms

  

	2.	Following signature of this Master Agreement the Customer may order, and Interoute may accept orders, for additional services. The Additional Terms associated with such
additional services shall automatically be deemed incorporated into this Master Agreement at Schedule 2. 

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interoute standard terms and conditions 
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	3.	This Master Agreement will commence on the date it is signed by both Parties and shall continue until the expiry of three (3) years, or the expiry of all Purchase
Orders and Change Orders entered into under this Agreement, whichever is the later. 

  

	4.	Save as agreed otherwise, in the event of conflict between the terms and provisions of any of the documents, the terms and conditions of the Purchase Order Form or
associated Change Order Form (if applicable) shall prevail, followed by the applicable Additional Terms and then the Interoute Standard Terms and Conditions. 

 

					
	 EXECUTION
	 		  	
			
	 Signed by a duly authorised representative of:
	 		  	Signed by a duly authorised represenative of:
	 INTEROUTE
	 		  	 CUSTOMER: QUALYS, INC.

			
		 		  	/s/ Wolfgang Kandek
	 SIGNATURE:
	 		  	SIGNATURE:
			
	(Authorised signatory)	 		  	 Wolfgang Kandek (Authorised signatory)

	 PRINT NAME:
	 		  	 PRINT NAME:

			
		 		  	VP, Operations and Engineering
	 TITLE:
	 		  	 TITLE:

			
		 		  	 March 31, 2008

	 DATE:
	 		  	 DATE:

  
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 1. DEFINITIONS 

“Acceptable Use Policy” means the policy which is available on the Interoute website at www.interoute.com as amended from time to
time; 
 “Additional Terms” means the terms applicable to each Service, as contained in Schedule 2 or incorporated by reference
from time to time; 
 “Agreement” means the Master Agreement, which includes these standard terms & conditions,
Additional Terms, Purchase Orders and Change Orders; 
 “Associated Company” in relation to a Party means any subsidiary or
holding company or any subsidiary of any such holding company. The terms “holding company” and “subsidiary” shall have the meanings given to such terms in section 736 of the Companies Act 1985 (as amended by the Companies Act
1989) or any statutory modification or re-enactment thereof; 
 “Change Order” means a variation to an existing Purchase Order
which has been signed and accepted by Interoute and the Customer; 
 “Charges” means the charges, fees, costs and expenses
payable under this Agreement including recurring and non-recurring charges as set out on the Purchase Order and which are subject to an annual review; 
 “Customer” means the person, firm, company or corporation or other entity identified in the Master Agreement; 
 “Customer Committed Date” means the date assigned by Interoute for the delivery of the Service. Interoute shall communicate this date to the Customer after a signed Order Form has been
accepted by Interoute; 
 “EURIBOR” means in relation to any amount owing by the Customer on which interest for a given
period is to accrue, the arithmetic mean (rounded upwards to four decimal places) of the rates being offered to prime banks in the European interbank market for deposits in Euro of an equivalent amount at or about 12 noon Central European Time (CET)
on the date on which EURIBOR is to be determined; 
 “Equipment” means equipment including Licensed Software which is owned by
Interoute or by suppliers of Interoute; 
 “HICP” means the Harmonised Index of Consumer Prices; 

“Initial Term” with respect to a Purchase Order means the 12 month period from the Ready for Service Date, unless otherwise stated on
the Purchase Order; 
 “Intellectual Property Rights” means any patent, copyright, trademark, trade name, service mark, moral
right, database right, know how and any and all other intellectual property right whether registered or not or capable of registration and whether subsisting in the United Kingdom or any other part of the world together with any and all goodwill
relating thereto; 
 “Liability” shall mean liability in or for breach of contract, misrepresentation, restitution or any other
cause of action whatsoever relating to or arising under or in connection with this Agreement, including without limitation liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term
of this Agreement (and for the purposes of this definition, all references to "this Agreement" shall be deemed to include any collateral contract);  
 “Licensed Software” means computer software in object code format made available to the Customer by Interoute for the use of any Services; 

“Order Form” means Interoute’s standard order form for the provision of Services; 

“Parties” means Interoute and Customer, and “Party” shall mean either Interoute or the Customer, as the context requires;

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 “Purchase Order” means an Order Form for specific Services which has been signed and
accepted by Interoute and the Customer, or a Change Order; 
 ‘‘Ready for Service Date” shall be the date when the Service
is handed over to the Customer for acceptance testing; 
 “Service Handover Document” means a document sent by Interoute
indicating that the Service is ready for use and testing by the Customer; 
 “Services” means the telecommunications or
related services identified in the Purchase Order to be provided to the Customer by Interoute under this Agreement; 
 “Service
Levels” means the service level agreement governing the quality of the Service set out in the Additional Terms; 

“Term” shall mean the Initial Term and the Renewal Term under clause 5.2 where applicable; 

“Taxes” means any tax, duty or other charges of whatever nature (but excluding any tax, duty or other charged levied on income accruing
to Interoute hereunder) imposed by any taxing or government authority including, without limitation VAT; 
 “VAT” means Value
Added Tax as set out in the European Union (“EU”) Sixth Directive (Directive 77/388) and any subsequent amendments and includes any local implementation of the tax within the individual EU member states or any similar form of
indirect/sales tax outside the EU; 
 “Withholding Tax” means any amount on account of tax on sources of income which the payer
is obliged to deduct from payments due to the recipient and account for to any tax authority; 
 “Working Day” means 9.00 am to
5.00 pm on any day from Monday to Friday (inclusive) which is not Christmas Day, Good Friday or other statutory or national holiday in the jurisdiction in which the relevant notice is to be given or where the relevant activity is to be performed.

 2. ORDERING A SERVICE 
  

	2.1	To request a Service, the Customer must complete an Order Form which shall include the name of the Customer, a description of the Service, the applicable Charges and
the Initial Term. 

  

	2.2	An Order Form shall become a Purchase Order binding on both Parties and subject to the terms and conditions set out in this Agreement on signature by Interoute and the
Customer. However, Interoute reserves the right to reject or amend details in a Purchase Order, including but not limited to, the expected delivery date for a Service, and renegotiate the Purchase Order with Customer: if 

 

	 	a)	the information provided by the Customer is incomplete, incorrect and/or illegible; and/or, 

 

	 	b)	the cost of any third party services required for a Service change from those used in Interoute's calculation of the Charges in a Purchase Order; and/or,

  

	 	c)	a Service is supplied subject to survey and such survey reveals information that was unknown to Interoute at the time of quoting and which could affect the
availability, performance, delivery timeframes and/or Charges offered. 

  

	2.3	Any terms and conditions contained in a Customer order form, purchase order (other than a Purchase Order), letter or other document generated or managed by the Customer
shall be null and void with respect to the Services provided hereunder unless agreed to in writing by Interoute. 

 3. CREDIT
APPROVAL AND DEPOSIT 
  

	3.1	Acceptance of an Order Form by Interoute shall be subject to credit approval. The Customer agrees to provide Interoute with such credit information as Interoute may
reasonably request. 

  
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	3.2	On the occurrence of any of the events in clause 3.3 below, Interoute may require the Customer to provide a deposit or bank guarantee equivalent to three
(3) months’ Charges, actual or projected or other security satisfactory to Interoute. Any deposit shall be held by Interoute as security for the payment of Charges and any other amounts due under this Agreement. On the termination of this
Agreement, Interoute may apply such deposit or bank guarantee to any amounts owed by the Customer to Interoute with any remaining credit balance being refunded to the Customer. Any deposit paid by the Customer pursuant to this sub-clause will not
carry any interest and will be held by Interoute in accordance with the applicable law governing such deposit. 

  

	3.3	Interoute shall limit the exercise of its rights under clauses 3.2 to cases where; 

 

	 	a.	the Customer has insufficient credit rating, or 

  

	 	b.	the Customer has suffered a material and negative change in its financial or trading condition during the Initial Term or Renewed Term of the Agreement (as determined
by Interoute in its reasonable discretion), or 

  

	 	c.	the Customer has failed to make payment to Interoute of any undisputed amount when due. 

 

	3.4	Interoute may, at any time, by notice in writing impose a credit limit on the Customer to an amount to be determined by Interoute. Any Services required by the Customer
in excess of any such credit limit will require the Customer to deposit with Interoute an amount equal to or greater than the amount by which the Customer will exceed the credit limit. 

4. CUSTOMER COMMITTED DATE AND READY FOR SERVICE DATE 
  

	4.1	Interoute shall use reasonable endeavours to ensure the Ready for Service Date occurs on or before the Customer Committed Date. On or around the Ready for Service Date,
Interoute shall hand over the Service to the Customer and deliver to Customer a Service Handover Document. The Service Handover Document shall state the Ready for Service Date. 

 

	4.2	The Customer shall have five (5) Working Days from the date of delivery of the Service Handover Document to notify Interoute of any material non-compliance of the
Service with the relevant Additional Terms by performance testing, and shall provide Interoute with the results evidencing such non-compliance, if any. Notwithstanding the foregoing, Interoute agrees to use its reasonable efforts to provide at least
five (5) days advanced notice to Customer before delivering the Service Handover Document. 

  

	4.3	If the Customer notifies Interoute in accordance with Clause 4.2, Interoute will take such action as is reasonably necessary to provide the Service in accordance with
the Additional Terms. The process in clause 4.2 shall be repeated until the performance testing has been successfully completed but shall not exceed thirty (30) days from the Customer Committed Date as set forth in Section 11.4 of the
Schedule 2c and Section 5.8 of Schedule 2f. 

  

	4.4	In the event that any deviation or non-compliance with the Additional Terms is attributable to the Customer‘s system or network or otherwise due to the act or
omission of Customer, Interoute shall be entitled to invoice the Customer for any costs reasonably incurred in investigating the matter. 

  

	4.5	Unless the Customer notifies Interoute of any non-compliance within the timescales set out in clause 4.2, the Customer shall be deemed to have accepted the Service as
of the Ready for Service Date set out in the Service Handover Document and Interoute shall commence billing. Notwithstanding anything contained herein, the Customer’s use of the Service other than for testing purposes will be deemed to
constitute acceptance of that Service. 

  

	5.	 	TERM AND TERMINATION 

This Agreement begins on the date of execution hereof. 
  

	5.2	A Purchase Order shall be valid from the date when an Order Form has been accepted by Interoute. The Initial Term shall commence on the Ready for Service Date. At the
expiration of the Initial Term, the Purchase Order shall automatically be renewed on the same terms for a further period of twelve (12) months (the ‘Renewal Term’) until terminated by either Party providing sixty (60) days notice
in writing to expire at the end of the Initial Term or at the end of the next following anniversary of the date of the 

  
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 Purchase Order. 

 

	5.3	Either Party may terminate this Agreement with immediate effect by written notice to the other Party on or any time after the occurrence of any of the following events:

  

	 	a.	The other Party ceases to trade (either in whole, or as to any part involved in the performance of this Agreement), or becomes insolvent, has a receiver, administrative
receiver, administrator or manager appointed of the whole or any part of its assets or business, makes any composition or arrangement with its creditors, takes or suffers any similar action in consequence of debt, is unable to pay its debts within
the meaning of the Insolvency Act 1986, or any order or resolution is made for its dissolution or liquidation (other than for the purpose of solvent amalgamation or reconstruction) under the laws applicable to that Party; 

 

	 	b.	The other Party commits a material breach of this Agreement which is not capable of remedy and, if capable of remedy, the breach is not remedied within thirty
(30) days following a written notice by the non-breaching Party to the other Party; 

  

	 	c.	The other Party commits a breach of the Agreement which has continued for more than three (3) consecutive months or for any three (3) months in a rolling four
(4) month period following receipt of written notice from the non-breaching party giving details of the breach and requiring the breach to be remedied. 

 

	5.4	Interoute may terminate all or any Purchase Order and/or this Agreement with immediate effect by written notice to the other Party with no liability or penalty where
the Customer; 

  

	 	a.	provides incorrect, false, illegible or incomplete information to Interoute; 

 

	 	b.	is likely to defraud Interoute, interfere with Interoute’s provision of Services or create harm to the Network , Equipment or any third party's property;

  

	 	c.	fails to make any undisputed payment due under the Purchase Order in accordance with the terms and conditions set out in this Agreement and fails to do so within 72
hours following written notice by Interoute; 

  

	 	d.	fails to use the Services in accordance with the Acceptable Use Policy; 

  

	 	e.	is using or allowing (or in the reasonable opinion of Interoute is likely to be using or allowing) any of the Services to be used for fraud, misconduct or any other
illegal purpose. 

  

	5.5	Interoute shall be entitled to immediately suspend this Agreement and/or Service on giving notice to the Customer in the event that it is entitled to terminate this
Agreement. For the avoidance of doubt, Interoute shall not be able to suspend the Agreement and/or Service until Customer has failed to cure a material breach in accordance with Section 5.3(b) and 5.4(c). Any exercise of such right of
suspension shall not prejudice Interoute’s right to subsequently terminate this agreement. 

  

	5.6	Following suspension of the provision of any Services, Interoute may claim and Customer shall pay upon demand, a reasonable charge for re-commencing the provision of
the Services if applicable. 

  

	6.	 	CONSEQUENCES OF TERMINATION 

  

	6.1	Termination or expiry of a Purchase Order and/or this Agreement for any reason is without prejudice to any rights or remedies available to, or any obligations or
liabilities accrued to the Parties as at the date of termination or expiry. 

  

	6.2	On expiry or termination of the Agreement or a Purchase Order; 

  
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	 	a.	all undisputed sums due to Interoute up to the date of termination shall become immediately due and payable to Interoute provided however, in the event of termination
by the Customer, the Customer shall be entitled to a pro-rate refund of any unused pre-paid fees provided hereunder; 

  

	 	b.	the Customer must immediately return to Interoute in good condition, excluding reasonable wear and tear, all Equipment which Interoute has leased or loaned to the
Customer. Interoute may charge the Customer for all costs incurred in repossessing or acquiring replacement Equipment which the Customer has failed to return to Interoute or which is returned to Interoute in a damaged or defective condition;

  

	6.3	In the event that a Purchase Order and/or the Agreement is terminated by the Customer prior to the Ready for Service Date in breach of this Agreement or by Interoute
pursuant to clause 5.4, the Customer shall reimburse Interoute for any third party cancellation/termination charges associated with the Service/s so terminated and any other cost reasonably incurred by Interoute. If the Purchase Order and/or the
Agreement is terminated by the Customer after the Ready for Service Date for that Service, the Customer shall reimburse Interoute for any third party cancellation/termination charges associated with the Service/s so terminated and shall pay the
equivalent of [* * *] of the recurring Charges, actual or projected, for each month remaining in the Initial Term or the Renewed Term. 

  

	6.4	The Customer agrees that the termination charges in clause 6.3 are a genuine pre-estimate of loss and are not a penalty. 

 

	6.5	The following clauses shall survive the termination or expiration of this Agreement in addition to those whose provisions by their content or nature will so survive:
Equipment and Access, Liability and Indemnity, Intellectual Property Indemnity, Severability, Waiver, Notices, Confidentiality, Press Announcements, Associated Company Orders and Rights of Third Parties; and Governing Law and Jurisdiction.

 7. CHARGES AND TERMS OF PAYMENT 
  

	7.1	Unless stated otherwise in the Purchase Order: 

  

	 	a.	Interoute will invoice all recurring Charges as of the Ready for Service Date and monthly in advance thereafter. 

 

	 	b.	The Customer shall pay the Charges in advance, within thirty (30) days of the date of the invoice. 

 

	 	c.	Interoute will invoice installation charges and any other non-recurring initial Charges, upon acceptance by Interoute of a valid Purchase Order and Customer shall pay
such Charges within thirty (30) days of the date of such invoice. 

  

	7.2	On the expiry of the Initial Term or each subsequent anniversary of the Initial Term, Interoute will review the Charges and may increase any Charge in line with the
European 15 HICP (EU-15) index for the previous twelve (12) months. 

  

	7.3	All amounts in respect of Charges shall be paid in Euros or as specified on the Purchase Order and shall be paid free of currency exchange costs, bank charges,
withholding or deductions. To the extent that any deduction or withholding is required by applicable law, Customer shall increase the amount of such payment to ensure that Interoute receives the amount it would have received had no deduction or
withholding been required. 

  

	7.4	Interoute may levy an additional service charge on any amount invoiced and not paid at the rate of five percent (5%) per annum above the three (3) month
European Interbank Offered Rate (“EURIBOR”) for Euros quoted on Telerate Page 248/249 (whether before or after judgement) from (but not including) the due date for payment of such invoice, until the date on which such invoice is paid in
full. Such charge shall accrue day by day, shall be compounded and payable on demand. 

  

	7.5	In the event that Customer in good faith disputes any portion of the Charges contained in an invoice, Customer will pay the undisputed portion of the invoice on the due
date in full and submit a documented claim for the disputed 

 [***] Information has been omitted and filed separately with the
Securities and Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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amount. As a minimum such documented claim shall set out the amount in dispute, the reason for such dispute and provide such evidence as shall be reasonably necessary to support the dispute. The
Parties shall negotiate in good faith in an attempt to resolve the dispute, provided that if the dispute cannot be resolved within thirty (30) days of the date of the invoice, either Party may institute legal proceedings. If Customer does not
submit a documented claim prior to the due date for payment of the invoice, Customer waives all rights to dispute the invoice. 
 8. TAXES

  

	8.1	All fees for Services and any other fees or charges under this Agreement are exclusive of Value Added Tax (VAT) or any similar indirect or sales taxes that may be
applicable. If any VAT or similar sales tax is chargeable by Interoute, this will be added to the agreed price (by way of separate invoice, if those charges have already been invoiced) and shall be paid in addition by the Customer.

  

	8.2	If Withholding Tax applies to any payments for supplies made under this Agreement, the Customer may withhold that element that is required under the applicable
legislation but must pay an additional amount in accordance with clause 7.2 and must notify Interoute prior to payment that Withholding Tax is required to be paid. The Customer and Interoute undertake to co-operate, where possible, to minimise the
amount of Withholding Tax due by making advance clearance applications under the relevant double taxation treaties (where applicable) to the relevant tax authority to reduce the rate of Withholding Tax or exempt entirely this amount if applicable.
In any event, the Customer undertakes to account for any tax withheld to the tax authorities on a timely basis. 

  

	8.3	Neither Party shall be liable for the other party’s taxes based on income (including gains from the disposal of capital). 

 

	8.4	Any other taxes or levies arising from the use of the capacity (including local profits taxes) shall be the liability of the Customer and Interoute reserves the right
to recharge these to the Customer. 

  

	8.5	Any stamp duties or registration taxes or other taxes relating to documentation of the individual transactions entered into under this contract shall be borne by the
Customer. 

 9. SERVICE LEVELS AND SERVICE CREDITS 

 

	9.1	Interoute shall provide the Service in accordance with the Service Levels set out in the Additional Terms. 

 

	9.2	The Customer’s sole and exclusive remedy for a cause of action that results in a deviation from the Service Levels is the Service Credits or immediate termination
as set out in the relevant Additional Terms. The Customer agrees that the compensation provided under the Additional Terms represents a reasonable pre-estimate of all its losses and Interoute shall have no further liability to the Customer for the
failure or non-compliance with Service Levels. 

  

	9.3	In the event that a Service Credit is due to the Customer, Interoute will issue a credit note upon Customer’s request. To request a credit, Customer must deliver a
written request to Interoute within twenty one (21) days of the end of the month for which a credit is requested. The Customer shall not be entitled to any Service Credits in respect of a claim unless and until Interoute has received notice of
the claim in writing. Should Interoute require additional information from the Customer, the Customer shall not be able to claim any Service Credits until Interoute has received all information it reasonably requests; provided that Interoute has
identified specifically what information Qualys needs to provide. Service Credits will be calculated monthly, aggregated and credited to the Customer on a quarterly basis. 

 

	10.	 	OPERATION AND MAINTENANCE 

  

	10.1	Should any condition exist that may impair the integrity of the Interoute network, Interoute shall initiate and co-ordinate planned maintenance, which may include
disconnection of all or any part of the Service. Interoute shall, to the extent reasonably practicable, give the Customer ten (10) days prior notice in writing (or such shorter period as may be necessary) of the timing and scope of such planned
maintenance operation. 

  

	10.2	Interoute shall use reasonable efforts to conduct any planned maintenance of the Interoute Network during the hours of 11pm and 5am Central European Time Monday to
Sunday. 

  
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 11. COMPLIANCE WITH LAWS 

 

	11.1	Customer shall obtain all necessary licences, approvals, permits and consents including building permits and landlords’ consent required by any applicable
governmental or regulatory authority or body necessary for Customer to use the Services. Customer shall use and Interoute will provide the Services in accordance with and subject to all provisions of applicable law and any order or determination of
any competent authority. 

  

	11.2	Both Parties acknowledge their respective duties under the Data Protection Act 1998 and hereby undertake to comply with their obligations and duties under the said Act
and shall give all reasonable assistance to each other where appropriate or necessary to comply with any obligations arising under the said Act. The Customer acknowledges that Interoute may, in the course of performing its obligations under this
Agreement, process ‘personal data’ as defined under the Data Protection Act 1998 and associated statutory instruments in accordance with the Interoute Privacy Policy available at http://www.interoute.com/privacy.html. In so far as
such personal data is obtained from the Customer, the Customer consents and undertakes to procure that any relevant data subjects consent, to such processing by Interoute, including without limitation, to the transfer of such personal data for
processing outside the European Union. The Parties shall at all times ensure that appropriate technical and organisational security measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or
destruction of, or damage to personal data. 

  

	11.3	Customer shall at all times use the Services in accordance with Interoute’s Acceptable Use Policy. 

 

	11.4	Each Party will comply with all relevant laws in providing or using (as appropriate) the Services. 

12. SOFTWARE 
  

	12.1	If and to the extent that the Customer requires the use of Licensed Software in order to use the Services, the Customer will be provided with a non-exclusive
non-transferable licence for the Term to use such Licensed Software solely for its internal purposes and solely to the extent required to use the Services. To the extent such Licensed Software is sourced from a third party provider, such licence
shall be subject to the terms of the applicable software licence embedded in the relevant software. 

  

	12.2	Customer will not, and shall use all its reasonable endeavours to ensure that others do not: 

 

	 	a.	obtain or claim any ownership in any Licensed Software (or in any derivation thereto or improvement thereof); 

 

	 	b.	copy the Licensed Software except as agreed in writing by Interoute and in accordance with the terms of the applicable software licence; 

 

	 	c.	save as permitted by law, reverse engineer, decompile or disassemble Licensed Software; 

 

	 	d.	sell, lease, licence or sublicence the Licensed Software; 

  

	 	e.	create, write or develop any derivative software or any other software based on the Licensed Software; 

 

	 	f.	take any action prohibited by the applicable software license. 

 13. EQUIPMENT AND ACCESS 
  

	13.1	Interoute may require to locate Equipment on the Customer’s premises to enable Interoute to provide the Services. Subject to the provisions of this Agreement,
Customer hereby grants to Interoute the right to locate, install and operate such Equipment at the Customer’s premises and shall provide Interoute, its employees, representatives and authorised agents, as may be reasonably required, access to
the Equipment via the Interoute network or otherwise, 24 hours a day, 7 days a week in accordance with the access procedures agreed between the Parties. 

  

	13.2	Customer shall furnish reasonable, appropriate environmental conditions for the Equipment (including, without limitation, protection from weather, security,
availability of power, including a back-up generator, ventilation, heating, and cooling). If Customer reasonably requires to temporarily disconnect the power supply to the Equipment, except in an emergency, Customer will give Interoute at least
fourteen (14) written days notice in advance of such disconnection and will use all reasonable endeavours to ensure minimum disruption. Interoute shall not be liable for disruption to Services under this clause. 

  
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	13.3	The Customer undertakes (a) not to replace Equipment located on the Customer premises, (b) not to make any modification, alteration or connection to the same
other than by prior agreement in writing with Interoute nor (c) make any disconnection therefrom otherwise than in accordance with the terms and conditions of this Agreement. 

 

	13.4	Ownership and title in Equipment provided by Interoute under this Agreement shall at all time remain with Interoute and the Customer shall exercise commercially
reasonable efforts to prevent third parties from asserting any rights in relation to such Equipment. 

  

	13.5	On the expiry or termination of a relevant Purchase Order or this Agreement, the Customer shall allow Interoute reasonable access, without charge, to its premises to
recover the Equipment. 

 14. NATURE OF RIGHTS 

 

	14.1	Save to the extent expressly set out in this Agreement, nothing in this Agreement shall vest in or confer on the Customer: 

 

	 	a.	any patent or any other right or licence in the Intellectual Property arising from or relating to any apparatus, system or method used by Interoute or by the Customer
in connection with the use of the Services; or 

  

	 	b.	any ownership or property rights or liens of any nature in or over Equipment or property. 

 

	14.2	All rights granted hereby and obligations entered into under this Agreement are purely contractual. Nothing in this Agreement shall grant to the Customer any ownership,
proprietary or possessory rights in any of the subject-matter of the Agreement. 

 15. ASSIGNMENT 

 

	15.1	Except as provided below neither Interoute nor the Customer may at any time assign, sub-contract, sub-licence or otherwise dispose of all or any of its rights or
obligations under this Agreement , without the prior written consent of the other Party (not to be unreasonably withheld or delayed) 

  

	15.2	Interoute may assign any of its rights and obligations under this Agreement to any of its Associated Companies (or its or their successors, through merger or
acquisition of substantially all of their or its assets), without the prior written consent of the other Party. 

  

	15.3	Customer may assign any of its rights and obligations under this Agreement to any of its Associated Companies (or its or their successors, through merger or acquisition
of substantially all of their or its assets), only with the prior written consent of Interoute which will not be unreasonably withheld, delayed, or conditioned. 

 

	15.3	Interoute may sub-contract any or all of its obligations under this Agreement to a third party, provided that Interoute shall remain liable to the Customer for the
performance of those obligations. 

 16. LIABILITY AND INDEMNITY 

 

	16.1	Except as otherwise set forth in this Agreement, including the Additional Terms, Interoute shall have no Liability (a) for any transaction, which the Customer may
enter into with a third party using the Services; (b) for the contents of any communications transmitted via the Services or for any information or content on the Internet. Except as provided in this Agreement, Interoute gives no warranties,
nor makes any representations or other agreements, express or implied with respect to the Services. 

  

	16.2	 These terms are in lieu of all other conditions, warranties or other terms concerning the supply or purported supply of, failure to supply or delay in
supplying the Services which might but for this Clause 16 have effect between Interoute and the Customer or would otherwise be implied into or incorporated into this Agreement or any collateral contract, whether by statute, common law or otherwise,
all of which are hereby excluded (including, without limitation, the 

  
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implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or as to the use of reasonable skill and care). 

 

	16.3	Subject to clause 16.4, neither party shall have any Liability for (a) loss of revenue; (b) loss of actual or anticipated profits; (c) downtime costs
(d) loss of contracts; (e) loss of the use of money; (f) loss of anticipated savings; (g) loss of business; (h) loss of opportunity; (i) loss of goodwill; (j) loss of reputation; (k) loss of, damage to or
corruption of data; or (l) any indirect or consequential loss and such Liability is excluded whether it is foreseeable, known, foreseen or otherwise. For the avoidance of doubt, 16.3 (a) – 16.3 (l) apply whether such losses are
direct, indirect, consequential or otherwise. 

  

	16.4	Nothing in this clause 16 shall exclude or limit the Liability of the Customer to: 

 

	 	16.4.1	Pay the undisputed charges or 

  

	 	16.4.2	Repair (or if repair is not practicable, replace) any tangible physical property intentionally or negligently damaged by the Customer or its employees.

  

	16.5	Except where explicitly stated otherwise in the applicable Additional Terms, and subject to clauses 16.4, 16.6 and 16.7, the Liability of each party for any claim,
loss, expense, or damage under this Agreement shall be limited to (i) [* * *] in respect of any one event or series of events and (ii) a total of [* * *] in any consecutive twelve (12) month period. The limitation of Liability
under this Clause 16.5 has effect in relation both to any Liability expressly provided for under this Agreement and to any Liability arising by reason of the invalidity or unenforceability of any term of this Agreement. 

 

	16.6	Nothing in this Agreement shall exclude or limit either party’s Liability; 

 

	 	16.6.1	For fraud, death or personal injury caused by its negligence (as defined in the Unfair Contract Terms Act 1977 s. 1); 

 

	 	16.6.2	In relation to the intellectual property indemnity set out in clause 18 below; 

 

	 	16.6.3	Any breach of the obligations implied by s.12 Sale of Goods Act 1979 or s.2 Supply of Goods and Services Act 1982: or 

 

	 	16.6.4	Any other Liability which cannot be excluded or limited by applicable law. 

 

	16.7	The Customer shall indemnify and hold harmless Interoute against all actions, losses, costs, damages, awards, expenses, fees (including legal fees incurred and/or
awarded against Interoute) proceedings, claims or demands in any way connected with this Agreement, including claims, brought or threatened against Interoute by a third party related to content or arising out of the use by Customer of the Services,
or any wilful or negligent act or omission of the Customer. The Customer shall also provide, at the Customer’s sole expense, Interoute with full authority, information and assistance as is reasonably necessary for the defence, compromise or
settlement of such claim. 

  

	16.8	Interoute Service Warranties: 

This warranty is intended to supplement, not replace, the warranties set forth in the Agreement. For any services provided under the
Agreement, Interoute represents and warrants that: (a) it has full power to enter into this Agreement and to carry out its obligations under this Agreement; (b) the Services shall be completed in a professional, workmanlike manner, with
the degree of skill and care that is required by good, and sound professional procedures; and (c) the Services shall be completed in accordance with applicable specifications and as set forth in the Agreement and the Schedules attached hereto.

 [***] Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been
requested with respect to the omitted portions. 

  
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 17 MISREPRESENTATION 

 

	17.1	Save as provided in Clauses 17.2 and 17.3, the Customer shall have no remedy in respect of any representation (whether written or oral) made to it upon which it relied
in entering into this Agreement ("Misrepresentation") and Interoute shall have no Liability to the Customer other than pursuant to the express terms of this Agreement. 

 

	17.2	Nothing in this Agreement shall exclude or limit Interoute’s Liability for any Misrepresentation made by Interoute knowing that it was untrue.

  

	17.3	Nothing in this Agreement shall exclude the Liability of Interoute for any fundamental Misrepresentation, including any misrepresentation as to a matter fundamental to
Interoute’s ability to perform its obligations under this Agreement, but such Liability shall be subject to the limit set out in Clause 16.5. 

  

	17.4	This Agreement contains all the terms agreed among the Parties regarding its subject matter and supersedes any prior agreement, understanding or arrangement between the
parties, whether oral or in writing. In entering into this Agreement, the Customer agrees it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made)
of any person (whether party to this Agreement or not) other than as expressly set out in this Agreement. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations among
the Parties prior to this Agreement except as expressly stated in this Agreement. 

 18 INTELLECTUAL PROPERTY INDEMNITY

  

	18.1	Each Party will defend and hold the other Party harmless against any claim, suit or proceeding brought against that Party so far as it is based on any actual or
threatened infringement of any Intellectual Property Rights by it, provided that it is given prompt notice in writing of any such claim and is given full authority and such information and assistance as is reasonably necessary for the defence of
such claim. 

  

	18.2	Interoute shall have no liability in respect of any alleged infringement which is based on the sale or use of any Products in combination with any other products not
supplied by Interoute (unless expressly agreed by Interoute). 

  

	18.3	Interoute shall have no liability in respect of any unauthorised modifications, changes or alterations by the Customer or its agents of the Services supplied by
Interoute, other than in respect of modifications, changes or alterations carried out by Interoute or otherwise authorized by Interoute, which have been carried out in a professional manner. 

19 INSURANCE 
  

	19.1	Each party will maintain in effect at all times during the performance of this Agreement such insurance policies with a reputable insurance company as it is required to
hold under applicable law and such other policies as a prudent business conducting similar operations in the region would Maintain. Coverage limits will be sufficient to cover the party’s liabilities under this Agreement.

  

	19.2	With specific regard to Equipment, during the continuance of this Agreement, it shall be the Customer’s responsibility to insure at its own expense, and keep
insured Equipment which is on Customer premises, with a reputable insurer against loss, theft, damage or destruction howsoever arising (unless such damage or destruction is caused by Interoute or its agents) at an amount not less than the full
replacement value of the Equipment. Such Equipment shall at all times be at the Customer’s risk. 

  

	19.3	Each Party will, at the request of the other Party, provide copies of such documentation as the requesting party reasonably requires in evidence of the other
party’s compliance with this Agreement. 

 20 FORCE MAJEURE 
 A Party shall not be deemed in default of any of its obligations under this Agreement (including but not limited to Customer’s payment obligations) if, and to the extent that, performance of such
obligation is prevented or delayed by acts of God or public enemy, civil war, insurrection or riot, fire, flood, explosion, earthquake, labour dispute causing cessation slowdown or interruption of work, national emergency, act or omission of any
governing authority or agency thereof, 

  
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inability after reasonable endeavours to procure equipment, data or materials from suppliers, or any other circumstances beyond its reasonable control (“Event of Force Majeure”),
provided that such Event of Force Majeure is not caused by the negligence of that Party, and that Party has notified the other in writing of the Event of Force Majeure. The Party notifying an Event of Force Majeure shall use all reasonable
endeavours to avoid or minimise the effects of an Event of Force Majeure. Upon the occurrence of an Event of Force Majeure, the time for performance shall be extended for the period of delay or inability to perform due to such occurrence, but if an
Event of Force Majeure continues for a continuous period of more than one month the other Party shall be entitled to terminate this Agreement. 

21 SEVERABILITY 
 If any of the
provisions of this Agreement is held by an appropriate arbitral, judicial or regulatory authority to be void, invalid or unenforceable, such provision shall, to the extent permitted by applicable law, be deemed to be deleted from this Agreement to
the intent that the remaining provisions shall continue in full force and effect. 
 22 WAIVER 

The waiver by either Party, in whole or in part, of a breach of or a default under any of the provisions of this Agreement, or the failure, in whole or in
part, of the other Party, upon one or more occasions, to enforce any of the provisions of this Agreement or to exercise any right or privilege hereunder shall not thereafter be construed as a waiver of any subsequent breach or default of a similar
nature or as a waiver or any such provision, right of privilege hereunder. 
 23 NOTICES 

Each notice, demand, certification or other communication given or made under this Agreement shall be in writing and shall be delivered by hand or sent by
courier, electronic or facsimile transmission to the registered address of the Party or such other address as each Party may notify in writing to the other. Any such notice, demand or other communication shall be deemed to have been received, if
delivered by hand, at the time of delivery or, if posted, on the expiration of three (3) Working Days after the notice has been provided to the courier company, or, if sent by electronic or facsimile transmission, on the date confirmation of
successful transmission is received. 
 24 AMENDMENTS 
 This Agreement and any of its provisions may be altered or added to only by agreement in writing signed by a duly authorised person on behalf of each of the Parties. 

25 CONFIDENTIALITY 
  

	25.1	Each Party shall keep confidential all information (including the terms of this Agreement) and documentation, including (without limitation) information concerning the
business or trade secrets, processes, know-how or methods used by the other Party in carrying on business ("Confidential Information"), obtained from the other Party pursuant to or in connection with this Agreement. In order to protect the other
Party’s rights and interests hereunder, a Party may only disclose Confidential Information regarding the other Party to those of its and its Associated Companies personnel who require such Confidential Information for the purpose of this
Agreement. Each Party shall take the same care to avoid disclosing Confidential Information of the other Party to any third party as the receiving Party takes with similar information of its own which it does not wish so to disclose.

  

	25.2	Each Party agrees that it shall not use any Confidential Information regarding the other Party for any purpose other than the performance of its respective obligations
or enforcing its rights under this Agreement or as otherwise permitted hereunder, nor copy or disclose any such Confidential Information to any third party without the written consent of the other Party's authorised representative. However, both
Parties shall be permitted to disclose this Agreement to their or their Associated Companies professional advisers, agents or representatives (including those who are assisting it in connection with this Agreement) subject to appropriate
confidentiality obligations. 

  

	25.3	The provisions of this Clause shall not apply to Confidential Information which the recipient can show to the disclosing Party's reasonable satisfaction:

  

	 	a.	was known to the recipient (without obligation to keep the same confidential) at the date of its disclosure; 

  
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	 	b.	is after the date of disclosure lawfully acquired by the recipient in good faith from an independent third Party who is not subject to any obligation of confidentiality
in respect of such Confidential Information; 

  

	 	c.	was in its entirety at the time of disclosure or has become public knowledge otherwise than by reason of the recipient's neglect or breach of the restrictions set out
in this or any other Agreement; 

  

	 	d.	is independently developed by or on behalf of the recipient without access to any or all of the Confidential Information; 

 

	 	e.	is required by process of law, judicial action, recognised stock exchange, governmental department or agency or other regulatory authority to be disclosed in which
event the recipient shall take all reasonable steps to consult and take into account the reasonable requirements of the other Party in relation to such disclosure; or 

 

	 	f.	agreement in writing was given for disclosure. 

26 PRESS ANNOUNCEMENTS 
  

	26.1	No press or public announcements, circulars or communications relating to this Agreement or the subject matter of it shall be made or sent by either of the Parties
without the prior written approval of the other Party such approval not to be unreasonably withheld or delayed. 

  

	26.2	Notwithstanding clause 26.1, Interoute may refer to the Customer in its marketing materials, including, without limitation, on its website and in correspondence with
prospective customers. 

 27 ASSOCIATED COMPANY ORDERS AND RIGHTS OF THIRD PARTIES 

 

	27.1	If so requested by the Customer, Interoute shall provide the Services to the Customer’s Associated Companies under this Agreement provided that the Customer shall
remain fully liable for the performance of the Purchase Order and this Agreement by such Associated Company. Charges will be invoiced to the Customer unless the Customer requests Interoute to invoice the Customer’s Associated Company directly
for Service provided to those Customer’s Associated Companies. Unless expressly stated otherwise in the Purchase Order, the terms of this Agreement will apply to Purchase Orders placed by Customer’s Associated Companies. Interoute may
nominate any of Interoute’s Associated Companies to accept a Purchase Order or perform Interoute’s obligations hereunder. 

  

	27.2	Save as strictly required under clause 27.1 above, the Parties do not intend any term of this Agreement to be enforceable pursuant to The Contracts (Rights of Third
Parties) Act 1999. 

 28 GOVERNING LAW AND JURISDICTION 
 This Agreement shall be construed in accordance with and shall be governed by the laws of England and Wales, and shall be subject to the non-exclusive jurisdiction of the English courts provided that
Interoute may commence proceedings in any jurisdiction in which the Customer is incorporated, resident or domiciled. 

  
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	1.	SERVICE DESCRIPTION 

 The
Interoute Co-location Service will comprise of the installation and support services associated with the provision of co-location facilities at Interoute Premises. 
  

	2.	DEFINITIONS 

“Access Charges” has the meaning set out in Clause 7.1. 

“Additional Terms” means this document forming part of the Agreement, which describes the Products and/or Services, to
be provided and the relevant service levels. 
 “Agreed Delivery Date” means the date by which Interoute has
agreed to install the Co-Location Service as set out in the relevant Purchase Order  
 “Cabinet” means
a lockable cabinet within the Co-location area for the siting of Customer Equipment provisioned to the specification as set out in the Purchase Order. 
 “Charges” means the charges payable by the Customer for Co-location Services as set out in the Purchase Order and in accordance with Interoute’s Terms and Conditions. 

“Customer Equipment” means communications equipment and other hardware or software ancillary thereto installed in the
Premises by or on behalf of the Customer. 
 “Co-location Services” means either the Rack Space, Floorspace or
Cabinet, as applicable, together with any ancillary services, as specified in a Purchase Order. 
 “Interoute
Premises” means any Premises made available by Interoute to Customer pursuant to a Purchase Order. 

“Lease” means any lease, licence or other documents conferring a right of occupation at any Interoute Premises.

 “Trusted Agent” means an employee of the Customer and any contractor employed by the Customer who shall have
been reasonably approved by Interoute. 
 “Other Customer” means any person who shares the use of any Interoute
Premises (including Interoute) with the Customer. 
 “Permits” means all and statutory licences required by any
authority or regulatory body permitting the Customer to provide any communications services or related services or to operate any Customer equipment.  
 “Premises” means the space occupied by Customer and/or Interoute where the Products or Customer Equipment is to be installed and/or the Services are to be provided. 

“Rack Space” means a space within the Co-location area for the siting of Customer Equipment provisioned to the
specification as set out in the Purchase Order. 
 “Service Affecting Fault” means any fault, repair or
condition (or threat of fault, repair or condition) affecting Customer service as registered by Customer or Interoute by issue of an incident report. Faults due to Force Majeure, failure of Customer’s equipment or acts or omissions of Customer
or any third party employees or agents are Non Service Affecting Faults. 
 “Service Commencement Date” means
the date when Interoute provides the Co-location Service. 
 Any other capitalised terms have the meanings set out in Interoute’s Standard
Terms and Conditions. 
  

	3.	CO-LOCATION SERVICES TERMS  

 The following terms and conditions shall apply when Interoute provides Co-location Facilities at Interoute Premises to the Customer. 

 

	4.	CHARGES 

  

	4.1.	Subject to section 4.2 and 4.3, unless otherwise agreed between the Parties in the Purchase Order, Charges for the Co-location Service will be invoiced in accordance
with the terms specified in Interoute’s Standard Terms and Conditions for the amounts detailed in the Purchase Order. 

  

	4.2.	In the event that Interoute’s costs for power usage (KWh) decreases or increases with 5% or more, the fees with respect to power usage will be adjusted
accordingly. This also applies to services where power usage is included, but only for the power component. Unless stated otherwise, the power component will be 50% of the rack or footprint rental price. 

 

	4.3.	In the event that Interoute’s costs of providing Co-location Services are increased due to circumstances beyond the control of Interoute, Interoute shall be
entitled to charge an increase for any of the Co-location Services provided under the Agreement. It is not Interoute’s intention to profit from price increases from external bodies. In case such increases occur Interoute will inform the
Customer by notice, stating the reason for the price increase, the price increase amount, and the effective date of such a price increase, 

  

	5.	PROVISION OF CO-LOCATION SERVICES 

  

	5.1.	Interoute sets out to provision the Services to the specification as set out within the Purchase Order by the Agreed Delivery Date specified within the Purchase Order.

  

	5.2.	The power supply shown by an ampere rating in the purchase order will be the total power available over either a single feed or a dual feed. i.e. 8A A+B feed = 8A total
power draw. 

  

	5.3	 Interoute reserves the right to monitor a customer’s power draw from time to time and bill any power in excess of the power draw agreed in the
Purchase Order on a penalty basis of 2 x Interoute’s power price per KWH. Further, where the Customer’s power draw exceeds that stated in the Purchase Order, and Interoute deems that the excessive power is compromising the existing power
plant and air conditioning, 

  
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Interoute reserve the right to cancel the Agreement and Customer will receive a pro-rate refund of any fees paid in advance. 

 

	5.4	Subject to the provisions of this Schedule, the Purchase Order and Interoute’s Standard terms and Conditions and the other terms of this Agreement, Interoute
hereby grants Customer a right to use the Co-Location Services in the Interoute Premises to install, operate and maintain Customer Equipment for the Term. 

  

	5.5	Save as provided otherwise in the Purchase Order, Customer shall install and use the Customer Equipment at Customer’s own risk and expense. All installations shall
conform to all relevant industry standards and to any reasonable requirements stipulated by Interoute. Interoute may require Customer to provide, and shall have the right to approve in advance Customer’s specifications and installation plans
and may require Customer to re-install any Customer Equipment that is not installed in accordance with those specifications or plans. 

  

	5.6	Unless Interoute has given its prior written consent (not to be unreasonably withheld), Customer may only use the Co-Location Services at the Interoute Premises for the
placement and maintenance of communications equipment, which shall be connected to the Interoute Network. 

  

	5.7	For sites classified by Interoute as Datacentre sites or Service Provider sites, the Customer may request as part of the Purchase Order Hands & Eyes Services.
Hands & Eyes Services are provided on the Terms in Appendix B of this agreement. At Infrastructure sites, Hands & Eyes Services is not generally available. Therefore, Hands & Eyes Services may be requested in writing and
Interoute will respond with a statement of their capability to provide the requested service and relevant charges. 

  

	5.8	Interoute shall implement regular surveillance assessments to maintain Geneva’s ISO 27001 accreditation. Any failure of Interoute to sustain the IS) accreditation
shall be notified to Customer within thirty (30) days of notification to Interoute of such failure. 

  

	5.9	Interoute shall provide Customer with notification of any physical security or service breaches to its collocation facility on detection. All operational security
breaches, or service faults, shall be notified to Customer through the Interoute Service Management Process. 

  

	5.10	Interoute shall invoice the charges relating to the additional services and Customer shall pay the charges in accordance with the terms specified in Interoute’s
Terms and Conditions and the Purchase Order. 

  

	6.	INSURANCE 

  

	6.1.	Customer shall insure the Customer Equipment for as long as the Customer Equipment shall remain at the Interoute Premises and shall carry third party and public
liability insurance of at least five million (5,000,000) Euros. 

  

	6.2.	Customer shall be responsible for obtaining all Permits required in connection with the use of Customer Equipment. 

7. ACCESS 
  

	7.1.	Subject to any restrictions imposed by any Lease and the applicable Interoute Premises access procedure, Interoute shall grant the Customer’s Trusted Agents access
to the Interoute Premises at all reasonable times to maintain the Customer Equipment. All Customer access must be accompanied by a representative of Interoute and, for the purposes of the Geneva Facility only, Interoute will not levy a charge on the
Customer for the cost of such representative as per Appendix B. 

  

	7.2.	Interoute shall be entitled to refuse entry to any person who does not produce a suitable means of identification as a Trusted Agent. In any event, Interoute may refuse
entry to the Interoute Premises to any person whose behaviour is reasonably considered by Interoute’s representative to be likely to disrupt the operation of the Interoute Premises or endanger the Interoute Premises or the property of Other
Customers. 

  

	7.3.	Customer shall be responsible to Interoute for its Trusted Agents who visit the Interoute Premises, and shall ensure that such persons comply with these terms and
conditions. 

  

	7.4.	Interoute shall be entitled from time to time to modify the rights of access set out in these Additional Terms due to any works or for reasons of safety or for the
management of the Interoute Premises, provided that any such modifications shall not materially diminish the Customer’s rights to use the Co-Location Services granted by these terms and conditions to the Customer under this Agreement.

  

	7.5.	Interoute shall notify Customer of any access requirements in advance, where practicable, limiting access to authorised Interoute technical staff or agents, with all
access logged through Interoute physical Geneva Security Management System. Interoute shall retain the right to access Customer collocation area to sustain service to Customer while coordinating such physical entry through Interoute Service
Management Process. 

  

	7.6.	 Customer shall not cause, permit or do anything at the Interoute Premises which might damage any of Interoute’s or its Associated Companies
fixtures or fittings and shall ensure that it does not at any time electrically or physically impair, disrupt interfere with or interrupt the operation of Interoute’s or any Other Customer’s communications equipment and shall immediately
repair any fault in Customer 

  
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Equipment which causes or may cause such interference. Notwithstanding the foregoing, where Customer fails to or delays the prevention or remedy of such interference, Interoute shall be entitled
(but not obliged) to take all-reasonable measures to prevent or remedy such interference and Customer shall reimburse Interoute for any reasonable costs incurred by Interoute in doing so. 

 

	7.7.	Customer shall: 

  

	 	•	 	 not perform or permit any act, which causes or is likely to cause any interference, nuisance, annoyance, inconvenience, loss or damage to any Other
Customer. 

  

	 	•	 	 not display any signs or notices at the Interoute Premises other than such signs or notices as may be required under any statute or regulations; and

  

	 	•	 	 remove all waste and rubbish generated by Customer or its officers, employees, servants or agents (including any Trusted Agent) and keep the Interoute
Premises neat and tidy at all times. 

  

	8.	RELOCATION 

 Interoute
shall have the right from time to time on not less than one (1) month’s prior written notice to require the Customer Equipment to be moved and to be installed in another suitable space at the Interoute Premises or with the agreement of the
Customer at another suitable premises in the same city. Interoute shall use its reasonable endeavours to ensure that such relocation shall cause as little disruption and/or interference to the Customer as is reasonably practicable. Relocation costs
will be paid by Interoute, If new location does not satisfy Customer, Customer will have 15 days after receiving Interoute’s written notice to cancel service and receive a pro-rate refund of any fees paid in advance. 

 

	9.	THREAT TO PERSONS OR PROPERTY 

 Interoute shall be entitled to switch off the Customer Equipment: 
  

	 	•	 	 in a life or property threatening emergency; 

  

	 	•	 	 if required to do so by any governmental or regulatory authority; or 

 

	 	•	 	 where the Customer is in material breach of this Agreement, 

 provided that in each case where reasonably practicable to do so, Interoute shall take reasonable measures to contact and inform the Customer in advance. 

 

	10.	MAINTENANCE 

 Where
Interoute plans to perform essential works at the Interoute Premises, Interoute may require Customer to switch off the Customer Equipment at the time required and keep the Customer Equipment (as the case may be) switched off until notified by
Interoute. Except in the case of an emergency or a Service Affecting Fault, Interoute will endeavour to perform such works during the hours of 23.00 Saturday and 06:00 Sunday Greenwich Mean Time and will endeavour to give Customer at least ten
(10) days prior notice of such switch off. Should such planned maintenance occur on more than two (2) occasions per quarter, additional maintenance periods shall be included within outage calculations. 

 

	11.	TERMINATION 

  

	11.1.	Interoute shall have the right to terminate Customer’s use of all or any part of the Interoute Premises if: 

 

	 	•	 	 Interoute’s right to use the facility at the Interoute Premises is terminated or expires for any reason; 

 

	 	•	 	 Customer materially breaches Interoute’s Terms & Conditions or the terms of any relevant Purchase Order; 

 

	 	•	 	 Customer makes material alterations to the Co-Location Services allocated to it at the Interoute Premises without the prior written consent of
Interoute; 

  

	 	•	 	 Customer allows personnel or contractors to enter the Interoute Premises without the prior written consent of Interoute; or

  

	 	•	 	 Customer materially breaches any posted or otherwise communicated rules relating to use of, or access to, the Interoute Premises.

  

	11.2.	The right to use the Interoute Premises granted by this Agreement is a licence to occupy. Within thirty (30) days of the termination of the Agreement, Customer
shall remove at its own risk and cost all Customer Equipment from the Interoute Premises. Customer shall leave the Co-Location Services in good repair and in a clean and tidy condition, and shall make good any damage resulting from the removal of
the Customer’s Equipment from and/or the Customer’s use of the Interoute Premises (fair wear and tear excepted). 

  

	11.3.	If Customer fails to comply with its obligations under Clause 11.2, Interoute may, without prejudice to any other remedies it may have under the Agreement or at law or
equity, at the sole risk of the Customer, remove the Customer Equipment from the Co-Location Services, deliver the same to Customer at the address given in the Purchase Order and restore the Co-Location Services, to the same condition in which it
existed at the Service Commencement Date, fair wear and tear excepted, and Customer shall indemnify Interoute against all reasonable costs incurred in doing so. 

 

	11.4.	Interoute’s failure to remedy a material non-conformity with thirty (30) days of the Customer Committed Date shall entitle Customer to a refund of all fees
paid for the Service, and Customer shall be released from paying any additional fees for the Services, should Customer exercise its right to terminate the Order. 

 

	11.5.	Customer may terminate all or any Purchase Order with immediate effect by written notice to Interoute, with no liability or penalty if Interoute fails the service power
availability targets provided herein for three (3) consecutive months. 

  

	12.	LIABILITY AND INDEMNITY 

  
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 NOTWITHSTANDING CLAUSE 10.2 OF INTEROUTE’S TERMS AND CONDITIONS, THE LIABILITY OF EACH PARTY FOR
ANY CLAIM, LOSS, EXPENSE, OR DAMAGE IN RELATION THE PROVISION OR USE OF THE SERVICE DESCRIBED IN THESE ADDITIONAL TERMS, SHALL BE LIMITED TO (i) TWO MILLION EUROS (€2,000,000.00) IN RESPECT OF ANY ONE EVENT OR SERIES OF EVENTS AND
(ii) A TOTAL OF FIVE MILLION EUROS (€5,000,000.00) IN ANY CONSECUTIVE 12 MONTH PERIOD. NOTHING IN THESE ADDITIONAL TERMS SHALL EXCLUDE OR LIMIT EITHER PARTY’S LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY ITS
NEGLIGENCE OR IN RELATION TO THE INTELLECTUAL PROPERTY INDEMNITY SET OUT IN CLAUSE 11 OF INTEROUTE’S TERMS AND CONDITIONS. 
 13. NO
LEASE 
  

	13.1.	The right to use the Interoute Premises granted by this Agreement is an occupational licence and no relationship of landlord and tenant shall arise between the Parties.

  

	13.2.	The Parties agree that the ownership of the Interoute Premises shall remain with Interoute or the suppliers of Interoute and that nothing in this Agreement in any
manner confers, or is intended to confer, such ownership on Customer. 

  

	14.	INSPECTION 

 Interoute
reserves the right to make periodic inspections of any part of the Interoute Premises including the Co-Location Services, or anything located within or physically attached to the Interoute Premises. Interoute shall give the Customer advance notice
of such inspections including the name of the person inspecting, the specific date and time of the inspection, except in those instances where Interoute reasonably determines that safety considerations require the need for such an inspection without
the delay of providing notice. The making of periodic inspections or the failure to do so shall not operate to impose upon Interoute any liability of any kind whatsoever nor relieve the Customer of any responsibility, obligation, or liability
allocated to it in this Agreement. 

  
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 APPENDIX A: Co-Location Service Level Agreement 

1. SERVICE CREDITS 
 Subject to the
remaining provisions of this Clause, Interoute will provide the Customer with Service Credits for the failure to meet the following targets: 
  

	 	•	 	 Service Installation 

  

	 	•	 	 Power Availability 

  

	1.1	Service Installation  

  

	 	•	 	 Interoute will provide an Agreed Delivery Date (ADD) for the installation of Co-Location Services. 

 

	 	•	 	 Interoute will provision the Co-location Services to the specification as set out within the Purchase Order within the Agreed Delivery Date.

  

	 	•	 	 If Interoute fails to meet the Agreed Delivery Date the Customer will be entitled to a Service Credit in accordance with this Clause.

  

	 	•	 	 Service Credits will be calculated as follows: 

  

			
	 Number of full Working

Days beyond ADD
	  	 Service Credits as % of

Installation Charge

	 0 to 5 days
	  	[* * *]
	 6 to 10 days
	  	[* * *]
	 11 to 20 days
	  	[* * *]
	 21-30 days
	  	[* * *]
	 31 days or more
	  	[* * *]

  

	 	•	 	 Installation Charges are invoiced on receipt of order. Any Service Credits due to failure to meet Agreed Delivery Date will normally be credited to the
Customer’s next invoice. 

  

	 	•	 	 If only part of an order is delayed, valid credits will be payable only in respect of individual Co-Location Services that are not delivered by the
Agreed Delivery Date. 

  

	1.2	Power Availability 

  

	 	•	 	 Co-Location Services are deemed “Available” from the Agreed Delivery Date, from which time power will be provisioned and maintained in
accordance with the specification set out in the Purchase Order. 

  

	 	•	 	 The following equation will be used to calculate Power Availability. References to minutes are to the number of minutes in the applicable Monthly
Review Period: 

  

					
	 (Total minutes –- Total minutes Unavailable (rounded to nearest minute)
	  	 	X 100	  
	 Total minutes
	  			

  

	 	•	 	 For Availability Calculations, Power Availability is monitored at the output of the DC Rectifier and AC UPS Systems. For the avoidance of doubt this
shall be calculated on power availability from the Customer Co-Location Service. 

  

	 	•	 	 Where Power Availability falls below the requirement by site type during any Monthly Review Period, the Customer will be entitled to a rebate on the
applicable monthly rental as follows: 

  

									
	 Site
	  	Power
Availability	 	  	Rebate of MRC for missing
target	 
	 DataCentre
	  	 	[* * *]	  	  	 	[* * *]	  
	 Service Provider
	  	 	[* * *]	  	  	 	[* * *]	  
	 Infrastructure
	  	 	[* * *]	  	  	 	[* * *]	  

  

	1.3	Calculation of Service Credits 

  

	 	•	 	 Service Credits will be calculated monthly, aggregated and credited to the Customer on a quarterly basis. 

 

	 	•	 	 If a Co-Location Service is cancelled during a Monthly Review Period, no Service Credit will be payable in respect of that Service for that Monthly
Review Period. 

  

	 	•	 	 Where a Monthly Review Period incorporates part of a month, any Service Credit will apply to a pro-rated Monthly Charge. 

 

	1.4	Exclusion to Payment of Service Credits 

Service Credits will not be payable by Interoute to the Customer in relation to the Agreed Delivery Date or the Power Availability for faults or
disruptions to the Service caused by any of the following: 
  

	 	•	 	 The fault or negligence of the Customer, its employees, agents or contractors; 

 

	 	•	 	 Credits are only applicable where the power installation includes both A + B Feeds AND both Feeds are lost to the Customer Equipment.

  

	 	•	 	 The Customer failing to comply with Interoute’s Terms and Conditions; 

 [***] Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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	 	•	 	 A fault in, or any other problem associated with, equipment connected on the Customer’s side of the Interoute Service Demarcation Point;

  

	 	•	 	 Any event described in Clause 12 of Interoute’s Terms and Conditions (Force Majeure); 

 

	 	•	 	 A failure by the Customer to give Interoute access to any equipment after being requested to do so by Interoute; or 

 

	 	•	 	 Any Planned Outage described in Clause 9 of Interoute’s Terms and Conditions (Maintenance). 

 

	1.5	General Limitations to the Payment of Service Credits 

  

	 	•	 	 Credits are only available for payment on Service Affecting Faults, which cause a total loss of Service of the Customer Equipment.

  

	 	•	 	 Aggregated Service Credits payable to the Customer shall not exceed [* * *] of the contracted Monthly Charges incurred by the Customer for the Service.

  

	 	•	 	 Service Credits will only be applicable to the value of the Rack Spaces or Cabinets affected by the event. 

 

	 	•	 	 The Customer shall not be able to claim for more than one failure to meet a target arising from the same occurrence. 

 

	 	•	 	 In no event shall total liability for Service Credits exceed [* * *] of the total amount of charges payable under the relevant Purchase Order in any
12-month period. 

  

	 	•	 	 The Customer shall not be entitled to claim above and beyond the total aggregate Service Credits that are set out in this SLA.

  

	 	•	 	 The Customer must claim any Service Credit due to a failure to meet the “Service Levels”, in writing, within twenty one (21) business
days of the date at which the Customer could reasonably be expected to become aware of such failure. The Customer shall not be entitled to any Service Credits in respect of a claim unless and until Interoute has received notice of the claim in
writing. Should Interoute require additional information from the Customer, the Customer shall not be able to claim any Service Credits until Interoute has received all information it reasonably requests. 

 

	2.	FAULT REPORTING AND MANAGEMENT 

  

	2.1.	Faults  

 Any suspected faults should be
reported to the Interoute Customer Service Centre using the procedures detailed in the Customer Handover Book to be provided at Service hand-over. When reporting a fault, the Customer should identify the affected Co-location Service and provide
details of the fault. 
  

	2.2.	Target Time to Repair (TTR) 

 Interoute
will endeavour to rectify any Service Affecting Fault within the following timescales: 
  

	 	•	 	 [* * *] hours TTR on Service Affecting Faults within Co-location Facilities for manned Sites. 

 

	 	•	 	 [* * *] hours TTR on Service Affecting Faults within all other Co-location Facilities for un-manned Sites. 

 

	2.3.	Fault Duration 

 All faults recorded by
Interoute’s network integrated fault management system will be reconciled against the corresponding fault ticket raised by the Customer Service Centre. The exact fault duration will be calculated as the elapsed time between the Fault Ticket
being raised by the Customer Service Centre and the time when service is restored. 
  

	3.	LIABILITY 

 The provision of Service
Credits shall be the sole and exclusive remedy for the failure to meet targets for the Co-location Service. Interoute shall have no additional liability to the Customer. 
 Appendix B: Hands & Eyes Services 
 1. The following are recognised by
Interoute as Hands & Eyes Services: 
  

	 	•	 	 Soft Reboot / power cycle of Customer equipment 

  

	 	•	 	 Toggle, cycle a switch or push a button on Customer Equipment 

 

	 	•	 	 Verify, add, remove a demarcation label 

  

	 	•	 	 Ensure cables are secured 

  

	 	•	 	 Relay status of Customer Equipment LEDs under direction of the customer. 

 

	 	•	 	 Provide a serial number on Customer Equipment 

  

	 	•	 	 Provide a visual verification to assist during customers troubleshooting. 

 

	 	•	 	 Provide escort services to and From the cage/cabinet. 

 

	 	•	 	 Take receipt of customer equipment. 

 2. Hands & Eyes Services are performed on all reasonable endeavours basis, without Interoute either implicitly or explicitly undertaking to achieve or warranting any result of any
Hands & Eyes Services performed. 
 3. Interoute has no obligation to provide the Customer with or make available any tools or spare
parts. The provision of spare parts for Customer Equipment is solely the responsibility of the Customer. It is 
 [***] Information has been
omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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also the responsibility of the Customer to ensure that Interoute has access to the necessary spare parts to perform the requested Hands & Eyes Services. Failure in doing so relives
Interoute from its own obligation. 
 4. The Hands and Eyes Service is provided by Interoute under the direction of Customer and as such
performance of the service will not make Interoute liable for the proper functioning or performance of the Customer Equipment nor will it relieve Customer for any liability which may arise as a result of any defect in or failure of the Customer
Equipment. The operational reliability of the equipment is the sole responsibility of Customer. Therefore Customer shall indemnify Interoute for any and all liabilities, damage costs, charges and expenses incurred by Interoute resulting from,
arising out of or in connection with any damages to third parties or properties of third parties through a defect of customer’s equipment. 

5. For the avoidance of doubt Interoute shall not, by the mere fact that it has assisted in the implementation and/or installation and/or remedial
maintenance of Customer Equipment be responsible or liable for the results of such implementation, Installation or remedial maintenance, unless the damage can be exclusively attributed to Interoute ́s poor performance of the Hands &
Eyes Service. 
 6. The Customer shall provide a statement of works via e-mail to the Interoute NOC describing and outlining the
Hands & Eyes work requested. 
 7. Hands & Eyes services rented on a monthly basis, are not cumulated and rolled over into
consecutive month. 
 8. Local Business Hours are defined as 9am to 5pm local to the Facility at which Hands & Eyes services are
requested. 
 9. Where the Customer has 9 to 5 coverage and requests Hands & Eyes Services after 4pm which require more than a hour
time, Interoute reserves the right to postpone the delivery of those Hands & Eyes services until the next working day. 
 10. Where
Interoute deems that the Customer is using Hands & Eyes services excessively, Interoute has at it’s sole discretion the right to charge fees additional to any existing recurring fee or to decline the request for excessive
Hands & Eyes services. For the purpose of clarification excessive use will be deemed as greater than 4hours of Hands & Eyes Service per Rackspace, Sub Rackspace or Cabinet per month. 

  
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	1.	SERVICE DESCRIPTION 

Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network.

  

	2.	DEFINITIONS 

“ADSL” refers to Asymmetric Digital Subscriber Line as defined in the ITU-T G series specifications for DMT-based line
coding. 
 “Agreed Delivery Date” means the date by which Interoute has agreed to install the Internet Access
Service. 
 “Annual Review Period” means twelve (12) months after the Ready For Service Date and every
anniversary thereafter. 
 “Billing Model” means the specified customer billing mechanism
that is mutually agreed with Interoute for Customer-generated traffic exchanged with the Interoute IP Network via the Customer Port. Supported billing mechanisms are committed Traffic rate, Committed Data Rate plus bursting allowance and traffic
exchange rate calculated via the 95th percentile method.

 “Burst” means the ability of a Customer to increase the rate of transmission of Traffic above the
Committed Data Rate. Burst capacity can not exceed the physical port size set out in the Purchase Order. Charges for Burst traffic are not included in the recurring Monthly Charge. 

“Central Core” refers to the FOUR (4) core IP nodes situated in London, Frankfurt, Paris and Amsterdam. 

“Committed Data Rate” means the constant rate specified in the Purchase Order up to which Interoute agrees to transmit
the Customer’s IP Traffic. 
 “Charges” means all the charges payable by the Customer for Internet Access
Services as provided in the Purchase Order. 
 “Co-location” means the provision and maintenance of space
within a facility provided by Interoute for the sole purpose of accommodating Customer provided and operated telecommunications equipment. Co-location Services are provided on the terms and conditions contained in Interoute Additional Terms for
Co-location Services. 
 “Customer Port” means the provision of a physical connection into the Interoute’s
IP network that is dedicated solely for the use of the Customer and exchange of Customer traffic. 
 “Customer Premise
Equipment” (“CPE”) means equipment Sited on the Customer’s premises that is supplied owned and maintained by Interoute and is deemed part of the Interoute IP Network. 

“Customer Service Centre” means Interoute’s fault management centre, which operates the Interoute Network
Management System. 
 “DNS” (Domain Name System) means an Internet Service that translates Customer specified
Domain Names to their IP addresses. Interoute allocates IP addresses to the Customer. 
 “Interoute Demarcation
Point” means the edge of the Interoute IP Network that signifies the physical boundary between the Interoute owned and operated IP Network and the Customer owned and provided equipment, not including the provision of any Third Party Local
Access connections. For sites where managed CPE is provided the physical boundary between Interoute and the Customer is the interface on the CPE. For sites where no managed CPE is provided the Interoute Demarcation Point is the Customer Port

 “Internet Access Service” and “Service” means the provision and supply of connectivity to the
Internet via the Interoute IP Network. 
 “Internet Exchange Points” and “Public and Private Exchange
Points” and “MAEs” and “NAPs” means facilities that exist specifically for the exchange of Internet IP Traffic through peering arrangements with other Internet service providers. These facilities typically exist
outside the direct control and ownership of Interoute. 
 “Interoute IP Network” means the Interoute owned
Pan-European network equipment monitored and managed by the Interoute Management Systems for the purpose of transporting customer IP Traffic. 
 “Interoute Core IP Nodes” means a physical facility that is used to accommodate Interoute IP Network equipment and the various Interoute owned IP routing and switching equipment that
comprise the Interoute IP Network. 
 “Installation Charge” means the Internet Service Non-Recurring charges
payable by the Customer for the installation and provision of Internet Services as provided in the Purchase Order minus any non recurring Local Access Charges. 
 “Local Access Charges” means the Local Access non-recurring and Local Access recurring charges as provided in the Purchase Order or as charged by Interoute’s Third Party Local Access
provider. 
 “Managed CPE Firewall” means an optional feature of the Internet Access Services ordered on the
applicable Purchase Order comprising Internet Access and a Managed Firewall Service. 
 “Managed Firewall
Equipment” shall mean the equipment, systems, cabling and facilities provided by Interoute or Interoute’s Associated Company in order to make available the Managed Firewall Service to the Customer. 

“Managed Firewall Service” means the optional feature of the Internet Access Service for the supply and operation of
Managed Firewall Equipment and Services and any corresponding Licensed Software and implementation of Customer’s firewall policy within an Interoute co location facility. 
 “Monthly Charge” means the Internet Service monthly recurring Charges payable by the Customer plus Traffic charges (excluding the Local Access Charges) as provided in the Purchase Order.

 “Monthly Review Period” means the calendar monthly periods commencing on the 1st of each month during the
Term, over which Service Availability is calculated, provided that the first Monthly Review Period will commence on the Ready For Service Date.  
 “Network Management System” means Interoute’s network integrated fault management system. 

  
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 “Packet Delivery” means a sampled measure, expressed as a percentage
ratio, of the number of IP packets successfully received at a designated Interoute Core IP Nodes on the Interoute IP Network. 

“Qualifying Monthly Charge” means, for the purposes of the service credit calculations herein, the Monthly Charges minus
any Local Access Charges and Burst Traffic Charges. 
 “Round Trip Packet Delay” means a sampled measure of the
time taken to transmit and receive at the same Interoute Core IP Node an IP packet of a defined size “Ping Packet” between any two designated Interoute Core IP Nodes on the Interoute IP Network. 

“SDSL” refers to Symmetrical Digital Subscriber Line also known as SHDSL and defined in ITU-T G.991.2 

“Ready For Service Date” means the date when Interoute provides the Service ready for use at the Interoute Demarcation
Point. 
 “Site” means the space occupied by Customer and/or Interoute for the purposes of installing any
Interoute provided Customer Premise Equipment required presenting the Service to the Customer. 
 “Third Party Local
Access”, “Local Access” “Leased Lines”, “Private Circuits” and “Access” means short haul physical connections (including any DSL local access connection and patching cross connects/ cabling),
that are provisioned between the Customer’s premises and the nearest feasible Interoute Point of Presence and are based on either TDM, Ethernet, ADSL or SDSL technology. Third Party Local Access connections, not being under the direct control
and ownership of Interoute, are not deemed part of the Interoute IP Network. 
 “Traffic” means all Customer
generated IP packets that are transmitted and received at the Customer Port. The billable amount of traffic exchanged with the Interoute IP Network via the Customer port is calculated in accordance with the Billing Model specified in the Purchase
Order. 
 Any other capitalised terms have the meanings set out in Interoute’s Standard Terms and Conditions. 

 

	3.	INTERNET ACCESS SERVICE TERMS 

 The following terms and conditions shall apply when Interoute provides Internet Services from its own network to the Customer. 

 

	4.	CHARGES 

  

	4.1.	Charges payable by the Customer 

  

	 	•	 	 Charges for the Internet Services shall comprise an Installation Charge and a Monthly Charge. 

 

	 	•	 	 If the Customer commits to a Committed Date Rate Billing Model (as detailed on the Purchase Order) a recurring fixed Monthly Charge based on such
Committed Data Rate plus Burst Charges (where applicable) billed on a per Mb (or part thereof) usage rate. 

  

	 	•	 	 Unless otherwise agreed between the Parties in the Purchase Order, Charges for the Internet Services and any applicable Cancellation Charges will be
invoiced in accordance with the terms specified in Interoute’s Standard Terms and Conditions for the amounts detailed in the Purchase Order or Change Order. 

 

	 	•	 	 Any additional costs e.g. Local Access Charges will be invoiced to the Customer (as stated on the Purchase Order). 

 

	5.	SERVICE CREDITS 

Interoute will provide the Customer with service credits for the failure to meet the following targets: 

	 	•	 	 Service Installation 

  

	 	•	 	 Service Availability 

  

	 	•	 	 Packet Delivery 

  
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	 	•	 	 Round Trip Packet Delay 

  

	5.1.	Service Installation 

  

	 	•	 	 Where Third Party Local Access is required for particular a Site in relation to the provision of Indirect Access, Customer acknowledges and agrees that
delivery of the Service to such a Site cannot be guaranteed and shall be subject to the Third Party Local Access provider being able to connect to the Site. Execution by Customer and Interoute of a Purchase Order does not constitute any guarantee
that Interoute will be able to deliver the Services to all the Sites. 

  

	 	•	 	 Interoute will provide an Agreed Delivery Date for the installation and provision of the Service. If Interoute fails to meet the Agreed Delivery Date,
the Customer will be entitled to a service credit in accordance with this Clause. 

  

	 	•	 	 If only part of an order is delayed, valid service credits will be payable only in respect of those Service elements that are not delivered by the
Agreed Delivery Date. 

	 	•	 	 Service credits will be calculated as follows: 

  

			
	 Number of full Working Days by which Interoute fails

to meet Agreed Delivery Date for Service:
	  	 Service credits as % of Installation
Charge:

	 1 to 5 days
	  	 [* * *]

	 6 to 10 days
	  	 [* * *] 

	 11 to 20 days
	  	 [* * *] 

	 > 21 days
	  	 [* * *] 

	 > 30 days
	  	 [* * *] 

 *In addition to the credits provided herein, Customer may terminate the agreement immediately without penalty or
liability if Interoute fails to meet the Agreed Delivery Date for Service is greater then 30 days. 
  

	5.2.	Service Availability on the Interoute IP Network 

  

	 	•	 	 Target Service Availability is 100 % 

  

	 	•	 	 The Internet Access Service is defined as “Available” when IP packets (up to the Committed Data Rate where applicable) can successfully be
exchanged between Interoute Core IP Nodes. 

  

	 	•	 	 For Customer locations where Dual Private Circuits or Resilient Dual Access is employed, the Target Site Availability is measured across both Internet
Access Services and based upon at least one of the Circuits being operational, thereby making the site available. 

  

	 	•	 	 Percentage Service Availability is calculated Monthly using the following formula: 

 

																	
	 	 	 	 	 	 	P=	 	    A    	 	 X100
	 	 	 	 	 	 
	 	 	 	 	H	 	 	  	 	  	 	  

 Where: 

 

	 	P	is the percentage availability; 

  

	 	A	is the total number of hours during that calendar month for which the Service was available; 

 [***] Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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	 	H	is the total number of hours in that calendar month. 

  

	 	•	 	 Where Service Availability falls below 100% during any Monthly Review Period, the Customer will be entitled to Service credits as follows:

  

			
	 Unavailability Duration
	  	 Service credits as % of Qualified Monthly Charge:

	 15 minutes up to 1 hour
	  	 [* * *]

	 Greater than 1 hour up to 2 hours
	  	 [* * *] 

	 Greater than 2 hours up to 4 hours
	  	 [* * *] 

	 Greater than 4 hours up to 8 hours
	  	 [* * *] 

	 Greater than 8 hours up to 12 hours
	  	 [* * *] 

	 Greater than 12 hours up to 17 hours
	  	 [* * *] 

	 Greater than 17 hours
	  	 [* * *] 

	 Greater than 24 hours
	  	 [* * *] 

  

	5.3.	Service Availability on Third Party Local Access provider’s network 

 

	 	•	 	 Where a local dedicated private tail circuit is used (such as TDM based lines or Ethernet) to provide access to the Customer Site(s) , target Service
availability is >99.5 %. 

  

	 	•	 	 Where a DSL local tail is used to provide access to the Customer Site(s) , target Service availability is >98.5 %.

  

	 	•	 	 Where Service Availability falls below target during any Annual Review Period, the Customer will be entitled to Service credits as follows:

  

			
	 Unavailability Duration
	  	 Service credits as % of Qualified Monthly Charge:

	 < 1 % below target
	  	 [* * *] 

	 < 2 % below target
	  	 [* * *] 

	 < 3 % below target
	  	 [* * *] 

	 > 3 % below target
	  	 [* * *] 

  

	5.4.	Packet Delivery 

  

	 	•	 	 Target Packet Delivery is >99.5% as calculated and averaged over all routes between Interoute Core IP Nodes during a Monthly Review Period.

	 	•	 	 Packet delivery is measured on a per Interoute Core IP Node basis with the results reported for every five (5) minute period on the Interoute hub.

	 	•	 	 Average Percentage Packet Delivery is calculated monthly using the following formula: 

 

																	
	 	 	 	 	 	 	 Tav=
	 	    SRi
    
    I	 	 X100
	 	 	 	 	 	 
	 	 	 	 	
    SSi    
     I
	 	 	  	 	  	 	  

 [***] Information has been omitted and filed separately with the Securities and
Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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 Where: 
  

	Tav	the average Percentage Packet Delivery. 

  

	Ri	 the total number of IP packets received by each Interoute Core IP Node from an originating Interoute Core IP Node; and 

 

	Si	 the total number of IP packets sent from the originating Interoute Core IP Node to each Interoute Core IP Node. 

 

	•	 	 Where average Packet Delivery falls below 99.5% during any Monthly Review Period, the Customer will be entitled to service credits as follows:

  

			
	Packet Delivery during Monthly Review Period	 	Service credits as % of Qualified Monthly Charge:
	 99.49% - 99.0%
	 	 [* * *] 

	 98.99% - 98.0%
	 	 [* * *] 

	 < 98.0%
	 	 [* * *] 

	 < 95%
	 	 [* * *] 

	 <90%
	 	 [* * *] 

  

	5.5.	Round Trip Packet Delay 

  

	 	•	 	 Target average Round Trip Packet Delay as calculated and averaged over all routes during a Monthly Review Period is as follows

 Between Interoute’s “Central Core” IP Nodes (London, Frankfurt,
Paris & Amsterdam): 
  

	 	•	 	 < 25 ms 

 From the “Central Core” to the Interoute IP nodes in the rest of Europe: 
  

	 	•	 	 <50 ms 

 From the “Central Core” nodes to the Interoute IP nodes in USA: 
  

	 	•	 	 <100 ms 

 From the “Central Core” nodes to the Interoute IP nodes in the rest of the world: 
  

	 	•	 	 <200 ms 

  

	 	•	 	 Where average Round Trip Packet Delay is exceeded during any Monthly Review Period, the Customer will be entitled to a service credit equivalent to 10%
of the Qualified Monthly Charge for the relevant month under consideration. 

  

	5.6.	Calculation of Service Credits 

  

	 	•	 	 Where a Monthly Review Period incorporates part of a month, any service credit will apply to a pro-rated Monthly Charge. 

 

	 	•	 	 Service credits will be calculated monthly, aggregated and credited to the Customer on a monthly basis. 

[***] Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with
respect to the omitted portions. 

  
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	 	•	 	 If the Service is cancelled during a Monthly Review Period, Interoute will provide Customer a pro-rata service credit for the applicable portion of
that Monthly Review Period. 

  

	 	•	 	 The Customer must claim any service credit due to a failure to meet the service levels, in writing, within twenty one (21) business days of the
date at which the Customer could reasonably be expected to become aware of such failure. The Customer shall not be entitled to any service credits in respect of a claim unless and until Interoute has received notice of the claim in writing. Should
Interoute require additional information from the Customer, the Customer shall not be able to claim any service credits until Interoute has received all information it reasonably requests. 

 

	5.7.	Exclusions to Payment of Service Credits 

  

	 	•	 	 Service credits will not be payable by Interoute to the Customer in relation to the Agreed Delivery Date, Service Availability, Packet Delivery and
Round Trip Packet Delay for faults or disruptions to the Service caused by any of the following: 

  

	 	•	 	 The fault or negligence of the Customer, its employees, agents or contractors; 

 

	 	•	 	 The Customer failing to comply with Interoute’s Terms and Conditions; 

 

	 	•	 	 A fault in, or any other problem associated with, equipment connected on the Customer’s side of the Interoute Demarcation Point;

  

	 	•	 	 The performance of third party networks including Third Party Local Access circuits; traffic exchange points including Internet networks, transit and
peering connections provided and controlled by other companies, and Public and Private exchange points such as NAPs and MAEs 

  

	 	•	 	 Any event described as an event of Force Majeure in Interoute’s Terms and Conditions; 

 

	 	•	 	 Any outages or degradation to existing Service that may be the result of Customer requested Service changes or upgrades. 

 

	 	•	 	 DNS issues outside the direct control of Interoute. 

  

	 	•	 	 A failure by the Customer to give Interoute access to any equipment after being requested to do so by Interoute during any Planned Outage

  

	 	•	 	 Interoute does not guarantee that the Customer will be able to Burst at any given time and the all Burst Traffic is specifically excluded from the
service level calculations detailed above. 

  

	 	•	 	 Customer requests to terminate or suspend access to the Managed CPE Firewall Service 

 

	 	•	 	 Service credits are not applicable to Planned Outage events on the Interoute IP Network and/or the Customer Port. However, should such planned
maintenance occur on more than two (2) occasions per quarter, additional maintenance periods shall be included within outage calculations. 

  

	 	•	 	 Service credits are not applicable for more than one breach of any service level targets outlined in this document arising from the same occurrence. In
respect of any Monthly Review Period the total amount of any service credit payable in relation to an SLA breach shall not exceed 100% of the Qualified Monthly Charge for the affected Service. 

 

	 	•	 	 Installation service credits do not apply where Access circuits needed for the Service are not provided and maintained by Interoute. In cases where
Access circuits need to be sourced by Interoute from a third party, the Ready For Service Date is subject to access circuit delivery lead-times specified by the third party supplier. 

  
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	5.8	Termination 

  

	 	•	 	 Interoute’s failure to remedy a material non-conformity within thirty (30) days of the Customer Committed Date shall entitle Customer to a
refund of all fees paid Service, Software and Qualys shall be released from paying any additional fees for the Services and Service Software. 

  

	 	•	 	 Customer may terminate all or any Purchase Order and/or this Agreement with immediate effect by written notice to the other Party with no liability or
penalty if Interoute fails service availability resulting in more than 90% service credits for three consecutive months. (see comments on Schedule 2c) 

 

	6.	SERVICE CANCELLATION 

 In
addition to the early cancellation provisions in Clause 6 to Schedule 1 “Interoute standard terms and conditions” of the Agreement, if all or part of the Service is cancelled or significantly modified prior to the Ready For Service Date,
the Customer will be liable for a percentage of the Service Installation Charge, according to the following schedule: 
  

			
	Number of Working Days Before Ready For Service Date	 	Customer liability as % of Installation Charge
	 0 to 1 days
	 	 [* * *] 

	 2 to 5 days
	 	 [* * *] 

	 6 to 10 days
	 	 [* * *] 

	 11 to 20 days
	 	 [* * *] 

	 21 to 30 days
	 	 [* * *] 

  

	7.	FAULT REPORTING AND MANAGEMENT 

  

	7.1.	Fault Handling 

  

	 	•	 	 Any suspected faults should be reported to the Interoute Customer Service Centre using the procedures detailed in the Service Handover Document to be
provided on the Ready For Service Date. When reporting a fault, the Customer should identify the affected Service and provide details of the fault. 

  

	7.2.	Time to Repair 

  

	 	•	 	 Interoute aims to resolve faults causing loss of Service within four (4) hours, provided access to the affected Customer Site, if required is
available. Interoute will provide the Customer with progress updates every two (2) hours, unless otherwise agreed. 

  

	 	•	 	 Where the fault arises from any Third Party Local Access, Interoute shall endeavour to manage the resolution of the fault by the Third Party Local
Access provider as soon as reasonably practicable. 

  

	7.3.	Fault Duration 

  

	 	•	 	 All faults recorded by the Network Management System will be reconciled against the corresponding fault ticket raised by the Customer Service Centre.
The exact fault duration will be calculated as of the earlier of (i) the elapsed time between the fault being reported to the Customer Service Centre and the time when Service is restored or (ii) when Interoute first becomes aware of the
fault. 

 [***] Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential
Treatment has been requested with respect to the omitted portions. 

  
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	7.4.	Customer Notification 

  

	 	•	 	 Interoute’s Customer Service Centre shall endeavour to inform the Customer if the Customer’s Service experiences any outages. This
information will be provided twenty-four (24) hours a day, seven (7) days a week. Interoute shall endeavour to notify the Customer of any Service affecting outages within two hours of Interoute’s first awareness of such disruption.

  

	7.5.	Planned Outages 

  

	 	•	 	 Planned Outages may be required on the Interoute IP Network and the Customer Port, including associated hardware and/or software for scheduled network
maintenance and upgrade activities. Save in the case of emergency, Interoute will effect such outages in accordance with clause 10 of Interoute’s terms and conditions (Schedule 1). 

 

	8.	DOMAIN NAME AND NETWORK NUMBER 

  

	8.1.	Pursuant to the Purchase Order, IP addresses will be allocated as per the Customer’s needs, in strict adherence to RIPE guidelines available at
www.ripe.net. In addition, Interoute will register one domain name on behalf of the Customer. Additional domain name registrations will incur additional charges at Interoute’s then prevailing rates. 

 

	8.2.	Interoute shall apply on behalf of the Customer for one domain name only with the relevant country specific identifier for the Internet Access Service. Interoute shall
cover the charges incurred from the managing organization in charge of the relevant Top Level Domain (“TLD”) for the duration of the Service. If the Customer requests, Interoute shall apply on behalf of the Customer for additional domain
names with the relevant TLD at an additional cost per domain name. Interoute will assist the Customer in applying for domain names in other TLDs (. com, .org etc.) where doing so does not conflict with Interoute’s policies regarding Top Level
Domains. All costs incurred in applying for such additional domain names shall be borne by the Customer. 

  

	8.3.	Interoute will route existing IP addresses that were previously assigned to the Customer only if those addresses were assigned to the Customer directly and not through
any other Internet Service Provider. Interoute shall assign new or additional IP addresses as requested by the Customer upon being provided with satisfactory documentation justifying the need for those addresses. In certain circumstances it maybe
necessary for IP addresses to be approved by the relevant authority i.e. RIPE and in such cases Interoute shall not be responsible for any decision to be made by the relevant authority. 

 

	8.4.	 When Interoute assigns addresses to the Customer, those addresses are assigned only for the duration of the Service and become invalid at such a time
as Interoute no longer provides the Service to the Customer. A temporary extension (usually thirty (30) days from the date of Service termination) may be made at Interoute’s sole discretion. After termination or after such extension period
(if any) those addresses may be reassigned to other customers by Interoute. If the Customer wishes to apply for addresses that will subsist beyond the duration of the Service, it must do so directly to the

  
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relevant authority. Any decision by the relevant authority or by another Internet Service Provider relating to IP addresses is the responsibility of that party and Interoute accepts no
responsibility for any such decision. 

  

	8.5.	Interoute has no control over the availability of domain names and accordingly accepts no responsibility for the availability of any domain name. If any domain name is
or becomes unavailable through a request from any domain name registration authority, the Customer shall take all steps to relinquish the relevant domain name or otherwise to abide by the order of such authority. Interoute shall be entitled to take
all appropriate steps to achieve the same. 

  

	8.6.	In respect of any actions taken by Interoute pursuant to this paragraph 8, Interoute at its discretion may levy reasonable additional charges on the Customer.

  

	9.	HISTORICAL ARCHIVE AND BACK-UP 

 While Interoute backs up its servers as a regular part of its internal systems administration, Interoute does not guarantee any storage or backup of Customer data. 

 

	10.	RESPONSIBILITY OF CUSTOMER EQUIPMENT AND ASSOCIATED SOFTWARE 

 Customer provided equipment and associated software-based applications and operating systems may be accommodated within Co-location premises provided by Interoute on Interoute’s Additional Terms for
Co-location. 
  

	11.	Managed CPE Firewall 

  

	 	11.1	Where Managed CPE Firewall is ordered on the Purchase Order the Customer shall, prior to the commencement of the Service, provide Interoute with a copy of its firewall
policy and complete a firewall policy form supplied by Interoute from time to time. Customer undertakes to keep Interoute informed of its most current firewall policy and to promptly notify Interoute of any changes to the firewall policy. In the
event that Customer requires changes to the configuration of Managed CPE Firewall (including the firewall policy) it shall notify Interoute in writing in accordance with the Change Management procedure (as notified by Interoute to Customer from time
to time). Customer may request up to two (2) firewall related rule changes per calendar month free of charge. Interoute shall charge Customer for any additional changes. 

 

	 	11.2	The Customer acknowledges and accepts that Interoute shall not be responsible or liable for any security breach or failure resulting from the Customer’s firewall
policy and Interoute shall not be obliged to supply, advise or comply with the Customer’s firewall policy. Customer acknowledges that it has assessed for itself the suitability of the Managed CPE Firewall Service for its requirements based on
the firewall policy to which the Customer owns and maintains at all material times. Interoute does not warrant that the Managed CPE Firewall Service will meet such requirements or that the Managed CPE Firewall Service will operate in the particular
circumstances in which it is used by the Customer or that any use will be uninterrupted or error free. 

  

	 	11.3	 In the event of a material hardware failure affecting the Managed Firewall Equipment, Interoute shall endeavour to replace such equipment within two
(2) working days from its receipt from the Customer, provided Customer notifies and 

  
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sends back to Interoute the original Managed Firewall Equipment within two (2) weeks from the date it was first received by Customer. 

 

	12.	INDEMNITY 

 The Customer
shall indemnify Interoute from and against any losses, or expenses incurred by Interoute caused by, or in any way connected with the unauthorised use of the Managed Firewall Service by the Customer or any third party. 

  
 page 10 of 10Manufacturing Services Agreement - Synnex Corporation

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Exhibit 10.16 
 MANUFACTURING SERVICES AGREEMENT 
 This Manufacturing Agreement
(“Agreement”) is made and entered into as of March 1, 2011 (“Effective Date”), by and between Qualys, Inc. (“Customer”), having its place of business at 1600 Bridge Parkway, Redwood Shores, California 94065, and
SYNNEX Corporation (“SYNNEX”), having its place of business at 44201 Nobel Drive, Fremont, California 94538. 

BACKGROUND 

This Agreement governs Customer’s purchase of Products from SYNNEX. The General Terms and Conditions comprising the body of this
Agreement sets forth the general terms for all Product purchases. Customer may purchase Products from SYNNEX by Purchase Order, which will be issued for each particular Product, setting forth any additional or special terms and conditions applying
to that particular Product, such as prices, order quantities, and lead times, and any change to the General Terms and Conditions applying to that particular Product. If desired by the parties, a Summary Description of Products and Estimated Costs is
attached hereto as Exhibit A for discussion purposes only. Notwithstanding the attached Summary Description of Products and Estimated Costs (if applicable), a Purchase Order shall be issued for each purchase transaction(s) specifying the
quantities, prices, shipment/delivery date(s), delivery location(s), and any other special terms for the particular transaction(s). 
 AGREEMENT DOCUMENTS 
 The parties agree to be bound by this Agreement, which
consists of this Signature Page, the General Terms and Conditions, and the applicable Exhibits indicated below: 

             Exhibit A (Summary Description of Products and Estimated
Costs) 
              Exhibit B (Purchase Order) 

             Exhibit C (Quality Program) 

             Exhibit D (Payment Assignment) 

             Exhibit E (Manufacturing Location / Contingency Plan)

 The duly authorized representatives of the parties have executed and delivered this Agreement as of the Effective Date.

  

									
	SYNNEX Corporation	 		 	Qualys, Inc.
					
	By:	 	/s/ Simon Y. Leung	 		 	By:	 	/s/ Don McCauley
	Name:	 	Simon Y. Leung	 		 	Name:	 	Don McCauley
	Title:	 	Senior Vice President	 		 	Title:	 	CFO
		 	General Counsel and Corporate Secretary	 		 		 	

  
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 GENERAL TERMS AND CONDITIONS 

SECTION 1 DEFINITIONS. 

1.1 “Agreement” shall have the meaning set forth in the Signature Page. 

1.2 “Claims” shall mean any and all claims, liabilities, damages or causes of action. 

1.3 “Common Materials” shall mean those Materials that are distributed by SYNNEX and do not account for more than fifty percent
(50%) of Product run rate. 
 1.4 “Confidential Information” shall mean the information of a party, which information
is conspicuously marked with “Confidential,” or “Proprietary” or other similar legend, or, if not marked as “Confidential” or “Proprietary” would otherwise be reasonably construed to be confidential or
proprietary information of such party. If Confidential Information is orally disclosed it shall be identified as such at the time of disclosure and a brief written non-confidential description of the information and confirmation of the confidential
nature of the information shall be sent to the recipient within thirty (30) days after the disclosure. Quantities, schedules and pricing shall be considered Confidential Information hereunder whether disclosed orally or in writing, or whether
or not marked “Confidential” or “Proprietary.” Confidential Information does not include information that: (1) was in the possession of, or was known by, the receiving party prior to its receipt from the disclosing party,
without an obligation to maintain its confidentiality; (2) is or becomes generally known to the public without violation of this Agreement; (3) is obtained by the receiving party from a third party, without an obligation to keep such
information confidential; or (4) is independently developed by the receiving party without use of Confidential Information. 
 1.5 “Custom Materials” shall mean those Materials specific to Customer’s Products that cannot be returned to vendors or sold to third parties and are not used by SYNNEX in the ordinary
course of business. 
 1.6 “Customer” shall have the meaning set forth in the Signature Page. 

1.7 “Effective Date” shall have the meaning set forth in the Signature Page. 

1.8 “Forecast” shall have the meaning set forth in Section 3.5. 

1.9 “Intellectual Property” shall mean all worldwide rights arising under contract, status, or common law, whether or not
perfected, associated with (1) patents and patent applications; (2) works of authorship, including copyrights, mask works, moral rights, and neighboring rights; (3) the protection of trade and industrial secrets and confidential
information; (4) any rights analogous to those set forth herein 

  
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 and any other proprietary rights relating to intangible or intellectual
property now existing or later recognized in any jurisdiction; and (5) divisions, continuations, renewals, reissuances, reexaminations, applications and registrations, and extensions of the foregoing (as applicable) now existing or hereafter
filed, issued, or acquired. 
 1.10 “Material” or “Materials” shall mean raw materials, components and other
supplies necessary for the manufacture of Products pursuant to this Agreement. 
 1.11 “Product” shall mean the
products and finished goods available for shipment that are manufactured by SYNNEX pursuant to this Agreement. If applicable, a Summary Description of Products and Estimated Costs (for discussion purposes only) is attached hereto as Exhibit
A. 
 1.12 “Purchase Order” shall mean an order placed by Customer to ship Products(s) to an end-customer and as
more fully set forth in Section 3.1. A form of Purchase Order is attached hereto as Exhibit B. 
 1.13
“Purchased Materials” shall mean those Materials that can be returned to vendors or sold to third parties and are not Common Materials or Custom Materials. 
 1.14 “Required Completion Date” shall mean the date by which the Product must be completed to meet the delivery requirements of the applicable Purchase Order. 

1.15 “Specification” or “Specifications” shall mean the specifications for the Products, as provided by Customer and
accepted in writing by SYNNEX, and as revised from time to time upon mutual written agreement of the parties. 
 1.16
“WIP” shall mean work-in-process or work-in-progress. 
 SECTION 2 AGREEMENT TO MANUFACTURE. 

2.1 Scope of Work. Subject to the terms and conditions of this Agreement, SYNNEX shall, pursuant to Purchase Orders, ship Products
to the location specified by Customer, and Customer shall purchase from SYNNEX such quantities of units of the Products as Customer may order from time to time, at the prices set forth on the applicable Purchase Order. SYNNEX’s obligations to
manufacture, assemble and test Products pursuant to this Agreement shall not commence until SYNNEX accepts such Purchase Order. Each Product shall be manufactured, configured and tested according to Customer’s Specifications for such Product,
and, as necessary, debugged pursuant to Section 7.1 in an effort to ensure that such Product substantially conforms to the Specifications. 
 2.2 Consigned Materials. 

  
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 (A) Upon request from SYNNEX, Customer may, at its election,
consign Materials to SYNNEX. All consigned Materials shall be delivered to SYNNEX in a mutually agreed package type, and in sufficient time and in sufficient quantities to allow SYNNEX to meet scheduled delivery dates for the applicable Products.
All consigned Materials shall be in good condition. Customer assumes complete liability for the quality of all consigned Materials and SYNNEX shall not be responsible for any defects therein or failures thereof. SYNNEX shall be responsible for
inventory shrinkage of consigned Materials after its receipt and confirmation of such Materials and for ensuring that appropriate physical controls of such Materials are in place and properly administered. 

(B) Notwithstanding any implication to the contrary in Section 2.2(A), SYNNEX shall be obligated to account for all of the
Materials, specifically identified and confirmed by the parties at or prior to any consignment, that are consigned to SYNNEX. Accordingly, if any such Material is damaged, lost or destroyed in the manufacturing, configuration or testing process,
SYNNEX shall be responsible, at Customer’s election, for replacing such Material at its own expense or paying Customer an amount for such Material to be agreed upon by Customer and SYNNEX; provided, however, SYNNEX shall have no
responsibility for any such yield losses for any class of Material up to the amounts agreed upon by the parties. 
 2.3
Exclusivity. During the term of this Agreement, Customer shall grant SYNNEX the first right of negotiation for any proposed manufacturing programs and the first right of refusal for any definitive manufacturing programs within the scope of
this Agreement. 
 2.4 Certifications. Prior to the initial manufacturing of any Product line, Customer shall notify SYNNEX of,
and SYNNEX shall, at Customer’s expense, assist Customer with all manufacturing process certifications, audits, and approvals required to allow Customer to sell such Product, which may include the following regulatory approvals: ETL, UL/cUL,
TUV, NEMKO, NOM, GOST-R, CCC, KCC, ICES 22.2, CE, FCC, IRAM, BSMI, and KCC. (DN) 
 SECTION 3 PURCHASING AND OTHER MATTERS. 

3.1 Purchase Orders. Purchase Orders shall be submitted in writing to SYNNEX by postal delivery, courier delivery, facsimile
transmission, or electronic transmission. A form of Purchase Order is attached hereto as Exhibit B. Receipt of each Purchase Order shall be promptly confirmed in writing by SYNNEX. 

If SYNNEX believes it will be unable to meet the delivery dates set forth in any Purchase Order and notifies Customer of that concern and
suggested alternative delivery dates within five (5) business days of its receipt of such Purchase Order, SYNNEX and Customer shall negotiate in good faith to agree upon an acceptable alternative delivery date. SYNNEX shall, within five
(5) business days of its receipt of a Purchase Order, accept or reject such Purchase Order. 

  
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 3.2 Purchase Order and Forecast Releases. SYNNEX may
make purchase commitments to vendors based upon the Purchase Orders or Forecasts received from Customer. Customer shall only be obligated to SYNNEX for Materials ordered by SYNNEX, as specifically provided in this Agreement, including, without
limitation, Purchased Materials and Custom Materials, in quantities essential to meet a then projected delivery date for the related Product in the Purchase Order or then most recent Forecast. SYNNEX may give Customer written notice, from time to
time, of the necessary advance order period for any Purchased Materials or Custom Materials that must be ordered more than ninety (90) days prior to receipt thereof by SYNNEX and any material change in such advance order period. 

3.3 Rescheduling of Released Orders. Customer may reschedule delivery of units of Products up to two (2) weeks after
the agreed delivery date by sending SYNNEX a written change order. Rescheduling of delivery of a Product beyond this two (2) week limitation may only be made with the approval of each of the parties. Customer may not reschedule delivery of
units of Products before the agreed delivery date, except with the prior written consent of SYNNEX. Any fees for rescheduling, including resulting premium costs associated with Materials, labor or handling, must also be mutually agreed upon,
in writing, by the parties. 
 3.4 Impact of Rescheduling. At any time after the Required Completion Date, SYNNEX may
move any inventory of Products rescheduled beyond the limits specified in Section 3.3 to an internal secured consigned inventory location and bill to Customer an additional consignment fee to be mutually agreed upon by the parties, with
payment terms as provided in Section 4.1. SYNNEX shall give Customer prompt written notice of its consignment election. 
 Inventory of Products not consumed after forty-five (45) days in the consigned inventory location shall be the responsibility of Customer and, five (5) days after the end of such forty-five (45)
day period, in the sole discretion of SYNNEX, such inventory of Products may be shipped from the SYNNEX location to the non-SYNNEX location designated by Customer, at the expense of Customer. 

3.5 Forecasts. At the request of SYNNEX, Customer shall provide SYNNEX, by the fifth business day of each month, with a three
(3) month rolling forecast (the “Forecast”) of Customer’s purchase requirements of Products for such period, indicating the number of Products to be purchased during each month of the period of the Forecast. Forecasts shall be
prepared in good faith and shall represent Customer’s reasonable expectation of its purchase requirements of Products for such period. Each Forecast shall be submitted in writing to SYNNEX by postal delivery, courier delivery, facsimile
transmission, or electronic transmission, and shall supersede prior Forecasts to the extent the Forecast overlaps with prior Forecasts. Forecasts shall not be legally binding on Customer, except with respect to the obligations of Customer under this
Agreement to purchase Purchased Materials and Custom Materials (as specified in Section 6.1), WIP and finished Products. Customer acknowledges and agrees that SYNNEX may place orders for Materials as required to meet the Forecast

  
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within Material lead time plus two (2) weeks, taking into consideration any minimum order quantities, and may manufacture Products in reliance on the quantity requirements specified for the
first two (2) weeks of any Forecast. 
 3.6 Engineering Design Changes. If Customer should request any engineering
change order for any Product, SYNNEX shall give Customer written notice, within three (3) business days of receiving written notice of such request, of the date by which, and at what cost, such engineering change order could be implemented.
Customer shall be responsible for any increase in such costs (net of any savings of costs), due to an engineering change order, to which Customer agrees in writing. 
 3.7 Quality Program. If applicable, each of the parties shall comply with the quality program requirements described in Exhibit C hereto. 

3.8 Cancellations. In the event that Customer wishes to cancel some quantity of units of Products ordered pursuant to a Purchase
Order or Forecast, SYNNEX, upon receipt of such written notice of such cancellation, shall stop work on such units of Products to the extent specified therein. Customer’s termination liability for a cancellation shall be limited to the
following: 
 (A) Payment for all units of Products delivered to Customer, or in the process of being delivered at the time,
plus finished units of Products in inventory prior to, and including, the effective date of cancellation, at then applicable unit prices for such Products; 
 (B) Payment for all WIP on units of Products based upon (i) percentage of completion, as reasonably determined by SYNNEX and (ii) written notice, in reasonable detail, of which is given to
Customer within two (2) business days of the effective date of cancellation, multiplied by the then applicable unit price of such Products, including units of Products which were in progress prior to receipt of notice of cancellation and that
could not be completed by the cancellation date (Customer has the right to require SYNNEX to complete any such units on a reasonable schedule acceptable to both parties.); and 

(C) Payment for Purchased Materials and Custom Materials as specified in Section 6.1. 

SYNNEX shall use its commercially reasonable efforts to minimize cancellation charges by returning Purchased Materials for credit (with
Customer’s approval), reselling Purchased Materials to third parties (with Customer’s approval), canceling Purchased Materials and Custom Materials on order, applying Purchased Materials and Custom Materials to other SYNNEX projects (when
possible, at the sole discretion of SYNNEX), and minimizing all WIP and finished Products in support of the final production schedule. 

  
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 Upon payment of the cancellation charges for any completed
Products, WIP, Purchased Materials and Customer Materials in-house or on order, such items shall become the property of Customer, F.O.B. SYNNEX (at the applicable SYNNEX facility), and, at Customer’s election and expense, shall be delivered to
a location identified to SYNNEX by Customer or, at Customer’s direction, disposed of by SYNNEX. 
 3.9 New Products.
Quotations by SYNNEX for new Products shall be jointly developed by the parties. Each such quotation requested by Customer shall be provided to Customer on an expeditious basis. 

3.10 Meetings. 
 (A) The parties shall hold meetings, from time to time as requested by either party, but no less than semi-annually, (in person at Customer’s facility or by telephone conference call) for the purpose
of discussing Customer’s existing and contemplated Purchase Orders, Forecasts and other order requirements. The parties, as business requirements dictate, may mutually agree upon the use of blanket Purchase Orders for specific Materials,
subject to the terms of this Agreement. 
 (B) From time to time as requested by either party, but no less than semi-annually,
the parties shall jointly review overall cost and volume performance of SYNNEX and Customer, respectively, and other performance parameters to be mutually agreed upon by the parties. The pricing model shall be jointly reviewed by the parties at an
agreed upon frequency and may be modified with the mutual agreement of the parties. 
 SECTION 4 PAYMENT AND SHIPPING TERMS. 

4.1 Invoices and Payment. 
 (A) SYNNEX shall invoice Customer upon shipment of finished Product. Payment for such Product is due [* * *] from date of invoice and may be made by check or wire transfer. Should Customer fail to
make payment within [* * *] days after date of invoice, SYNNEX may, at its option, if it gives Customer written notice, in reasonable detail, of such failure and Customer does not cure such failure within [* * *] days of its receipt of such notice,
(i) cease shipments to Customer and/or (ii) make some or all future shipments C.O.D. Daily interest at the rate of [* * *] per month shall accrue and be charged, until paid, on all payments not received by SYNNEX within such [* * *]
period. 
 (B) Subject to the approval of SYNNEX, Customer may assign all of Customer’s rights to be paid amounts due, or
to become due, under separate agreements with Customer’s customers in connection with the Products to satisfy 
  
 [***] Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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Customer’s obligations for payment hereunder. A form of payment assignment is attached hereto as Exhibit D. 
 (C) Any party disputing a shipment or payment shall promptly describe such dispute in writing, in reasonable detail, and provide such description to the other party. 

(D) Products that have been in inventory in excess of forty-five (45) days after the Required Completion Date shall be paid for as
provided in this Agreement. SYNNEX shall provide Customer with a written listing, in reasonable detail, of all such Products, including its applicable purchase price. Customer shall pay SYNNEX for such Products within ten (10) days of its
receipt of the listing for such Products. 
 (E) SYNNEX reserves the right to alter or change any and all credit terms upon
thirty (30) business days prior written notice to Customer. 
 4.2 Packaging and Shipping. SYNNEX shall package each
unit of Product to Customer’s Specifications, or, if not specified by Customer, to good commercial standards. All shipments made by SYNNEX to Customer or a designee of Customer shall be F.O.B. SYNNEX shipping point. Title and risk of loss or
damage to a Product shall pass from SYNNEX to Customer upon delivery of such Product to the F.O.B. shipping point. Shipments to Customer or its designee shall be made in accordance with Customer’s specific routing instructions, including method
of carrier to be used. 
 SECTION 5 WARRANTY. 
 5.1 Warranty. SYNNEX warrants to Customer that each of the Products manufactured, configured or tested by SYNNEX shall have been manufactured, configured and tested in conformance with the
Specifications therefor and be free from material defects in workmanship under normal use and service for a period of ninety (90) days after shipment by SYNNEX . SYNNEX shall be responsible for procurement of Materials, incoming inspection, and
safe handling of the Materials while in-house at SYNNEX, Customer shall be responsible for the selection of all Materials, as well as ensuring the quality of the vendors and the compatibility of the Materials. 

Customer is also responsible for designing a Product which does not unduly stress the Materials being used. SYNNEX’s sole obligation
under this warranty is limited to replacing, repairing, or issuing credit for any Products that do not substantially conform to such Specifications or are materially defective in workmanship. SYNNEX shall repair or replace any such Product, and
deliver the repaired or replacement unit to Customer, within forty-five (45) days of SYNNEX’s receipt of such Product. No units of Products for which action may be required under this warranty shall be returned to SYNNEX’s
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SYNNEX supplied RMA Number, which SYNNEX shall grant on request upon Customer showing a reasonable basis for such return. 
 In the event a returned unit of a Product is found not to substantially conform to such Specifications or to be defective in workmanship, SYNNEX shall be responsible for the cost of shipping such unit of
Product to SYNNEX and back to Customer or its customer. If a returned unit of Product is not so found, Customer shall be responsible for such costs of shipping. Customer shall reasonably cooperate with SYNNEX in its efforts to determine whether a
material defect in a unit of Product exists and to repair any materially defective unit of Product. 
 SYNNEX shall assign to
Customer any warranties for Materials it purchases under this Agreement and cooperate reasonably with Customer in its efforts to exercise its rights under such warranties. 
 THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND
NON-INFRINGEMENT AND FOR ALL OTHER OBLIGATIONS OR LIABILITIES ON SYNNEX’S PART. 
 SYNNEX NEITHER ASSUMES, NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR SYNNEX, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF PRODUCTS TO CUSTOMER OR ITS CUSTOMERS. THIS WARRANTY SHALL NOT APPLY TO ANY UNITS OF PRODUCTS WHICH SHALL HAVE BEEN REPAIRED OR ALTERED OTHER THAN BY SYNNEX OR
WHICH SHALL HAVE BEEN SUBJECT TO MISUSE, NEGLIGENCE, OR ACCIDENT. SYNNEX SHALL NOT BE LIABLE FOR PERSONAL INJURY RESULTING DIRECTLY OR INDIRECTLY FROM THE DESIGN, MATERIAL, OPERATION OR INSTALLATION OF ANY UNITS OF PRODUCTS, OTHER THAN FOR PERSONAL
INJURY RESULTING SOLELY FROM WORKMANSHIP. 
 EXCEPT FOR LIABILITY ARISING FROM BREACHES OF CONFIDENTIALITY OBLIGATIONS, NEITHER
PARTY IS LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGE OF ANY KIND WHATSOEVER IT MAY CAUSE, EVEN IF IT IS MADE AWARE OF THE POSSIBLE OCCURRENCE OF ANY SUCH DAMAGE. 
 SECTION 6 RESPONSIBILITY FOR ADDITIONAL COSTS AND EXCESS INVENTORY. 
 6.1
Excess Inventory. In the event that SYNNEX purchases or orders Materials in order to meet Customer’s requirements as set forth in any Purchase Order or Forecast, Customer shall be required to purchase the unused portion of such Materials
from SYNNEX upon demand if Customer fails to purchase units of Products in accordance with such Purchase Order or Forecast. SYNNEX shall provide to Customer 

  
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from time to time as requested by Customer, but no more than monthly, an inventory report of Materials. Customer may audit such inventory report. Customer shall pay for such Materials in the
amounts and at the times contemplated as follows: 
 (A) Common Materials. Customer shall have no payment obligation or
other liability for Common Materials. 
 (B) Purchased Materials. Customer shall pay SYNNEX the price differential, if
any, of the original purchase price less the return or resale price of Purchased Materials in the event of return or resale at a loss. SYNNEX shall pay Customer the price differential, if any, of the original purchase price less the return or resale
price of Purchased Materials in the event of return or resale at a gain. Customer shall also pay SYNNEX for any restocking charges, “bill-backs,” cancellation charges or related return or cancellation fees charged by vendors for accepting
return of Purchased Materials. In the event Purchased Materials are not returned to the vendors or resold to third parties within thirty (30) days of SYNNEX’s demand for payment therefor, such Purchased Materials shall be deemed to be
Custom Materials. 
 (C) Custom Materials. Customer shall pay SYNNEX for its cost of the inventory of Custom Materials
within five business (5) days of (i) SYNNEX’s demand for payment therefor or (ii) the deemed conversion of Purchased Materials to Custom Materials as a result of the expiration of the thirty (30) day period specified in
Section 6.1(B). Custom Materials shall be the responsibility of Customer and shall be shipped from the SYNNEX location to the non-SYNNEX location designated by Customer, at the expense of Customer. 

6.2 Cost Adjustments. Product pricing shall remain firm for units of Products on Purchase Order received by SYNNEX, except as
follows: 
 (A) In the event there is an increase in the cost of a Material, or the labor content (as normally defined in the
manufacturing industry), of a Product (which has not been ordered as of such increase) which affects the purchase price of such Product, SYNNEX may document such increase in costs and provide such information to Customer in writing in reasonable
detail, within five (5) business days of SYNNEX becoming aware of such increase. Both parties may mutually pursue alternative pricing in order to retain the original cost. If such an alternative cannot be attained within a reasonable period of
time, the purchase prices for units of the affected Product shall be adjusted to reflect the actual amount of such increase. 

As appropriate in the circumstances, as determined by Customer in its sole discretion, Customer shall commit such engineering resources
as may be necessary to qualify an alternative source Material if its preliminary review of the engineering specifications for such alternative source Material shows that it provides enhanced management of supply or cost improvements or adequately
addresses any end-of-life issues for a then utilized Material. 

  
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 (B) Customer shall also be responsible for costs and
expenses of SYNNEX specified below not included in the purchase price for a Product, and shall pay for such costs and expenses within thirty (30) days of receiving an invoice therefor: 

(i) Overtime charges and other actual out-of-pocket expenses approved by Customer and incurred as a result of material delays in the
normal production or material interruption in the work flow process where such delays or interruptions are caused by: (a) Customer changes in Specifications or Product test which impact a build in progress; or (b) Customer’s failure
to provide sufficient quantities or a reasonable quality level of consigned Materials where necessary to sustain the required production schedule. 
 (ii) Any Material that is rendered obsolete as a result of a Customer engineering, field, manufacturing, design, test, or other change. Such obsolete Material shall be invoiced to Customer. Each such
obsolete Material shall be packaged and delivered to Customer by SYNNEX, F.O.B. SYNNEX shipping point, within thirty (30) days of the change effective date and invoiced as of the shipment date thereafter. 

(iii) Out-of-pocket expenses incurred due to extraordinary packaging requirements imposed by Customer. 

(iv) Any rescheduling fees referenced in Section 3.3. 

(v) A carrying cost fee of [* * *] per day for the inventory of Materials and Products not consumed or delivered to Customer or
Customer’s designee after the applicable delivery date. 
 SECTION 7 FUNCTIONAL TEST. 

7.1 Functional Test Equipment. Customer shall provide to SYNNEX, for its use and at Customer’s expense, appropriate
functional test equipment, as may be mutually agreed upon by Customer and SYNNEX from time to time, reasonably necessary to allow SYNNEX to meet all Product and production commitments of SYNNEX under this Agreement. Customer shall also provide, at
its expense, the technical support and maintenance to ensure all such functional test equipment is kept in proper working order. SYNNEX shall ensure that adequate physical asset controls for such equipment are continually maintained and the
equipment is used for the purposes contemplated by this Agreement. If SYNNEX is negligent in the use or care of any of such equipment, or breaches any of its obligations with respect to such equipment, it shall be responsible for the cost of repair
or replacement of such equipment. 
 SECTION 8 LICENSE GRANT; OWNERSHIP RIGHTS. 

8.1 Nonexclusive License. For the term of this Agreement, Customer grants SYNNEX a non-exclusive, nontransferable, royalty free
license, without right to 
  
 [***] Information has been omitted and
filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the omitted portions. 

  
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sublicense, to use Customer’s Intellectual Property (1) that is necessary for the manufacturing, assembling and testing of Products for Customer pursuant to this Agreement and
(2) for the sole purpose of manufacturing, assembling and testing Products for Customer pursuant to this Agreement. SYNNEX acknowledges and agrees that Customer’s Intellectual Property contains certain proprietary and confidential
information. SYNNEX agrees to protect such information, and disclosures related thereto, pursuant to Section 12, below. 
 8.2 Intellectual Property Rights. Each party shall retain sole ownership of, and all rights to, any Intellectual Property of any kind previously owned by that party or created solely by that party.
The parties shall jointly own any Intellectual Property rights where both parties made substantial contributions to the creation thereof; provided, however, Customer shall be the sole owner of all right, title and interest in and to any
Intellectual Property rights related to Products and any improvements, modifications or derivative works of any Products other than Intellectual Property rights to manufacturing processes and other SYNNEX processes. Such Intellectual Property rights
to manufacturing processes and other SYNNEX processes shall belong solely to SYNNEX. 
 SECTION 9 TERM AND TERMINATION. 

9.1 Term and Termination. The initial term of this Agreement shall commence on the Effective Date and extend for one (1) year
thereafter, with automatic one year renewals unless terminated according to one or more of the following provisions: 
 (A) At
any time upon the mutual written agreement of both parties; 
 (B) By either party with or without cause upon ninety
(90) days prior written notice of termination to the other party; 
 (C) By either party, following a material breach of
this Agreement by the other party and the breaching party’s failure to cure such breach within thirty (30) days of it receiving written notice of such breach; and 
 (D) By either party upon the other party seeking an order for relief under the bankruptcy laws of the United States or similar laws of any other jurisdiction, a composition with or assignment for the
benefit of creditors, or dissolution or liquidation. 
 9.2 Effect of Termination. Upon termination by either party
pursuant to Section 9.1, Customer shall be liable for any cancellation according to Section 3.8. 
 9.3
Return of Equipment and Confidential Information. Upon termination of this Agreement by either party, each party shall take the following actions 

  
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as soon as commercially practicable upon being requested in writing to do so by the requesting party: (i) return all equipment, including but not limited to, any functional test equipment
referenced in Section 7.1 and; (ii) return all originals and copies Confidential Information. Notwithstanding the foregoing, each party may retain an archival copy of the Confidential Information as required by record retention
policies or law. 
 9.4 Survival. The provisions of Sections 3.8, 4 through 6, 8.2, and 9 through
13 shall survive any termination or expiration of this Agreement and enforcement thereof pursuant to this Section 9.4 shall not be subject to any condition precedent. 
 SECTION 10 INDEMNIFICATION. 
 10.1 Product Indemnification. Customer
agrees that it shall indemnify SYNNEX against any and all third-party Claims hereafter brought or asserted by any person or entity arising out of the design, installation or use of any units of Product(s) manufactured by SYNNEX under this Agreement,
except to the extent such Claim results from such units of Product(s) not substantially conforming to their Specifications or being materially defective in workmanship. Such indemnification obligation shall be conditioned upon SYNNEX promptly
notifying Customer of any such Claim. Such indemnification shall include reasonable attorneys’ fees and other costs incurred by SYNNEX in the defense of any Claim. Such indemnification is conditioned upon Customer having sole and exclusive
control over the defense of any such Claim. Customer shall not enter into any settlement that affects SYNNEX’s rights or interests without SYNNEX’s prior written approval. Customer shall have no authority to settle any Claim on behalf of
SYNNEX. 
 10.2 Patents, Copyright Trade Secret and Other Proprietary Rights. Customer agrees to defend at its expense
any third-party suit brought against SYNNEX based upon a claim that finished Product(s) manufactured by SYNNEX pursuant to the terms and conditions of this Agreement infringes a patent, copyright, trade secret or other proprietary right, foreign or
domestic, and to pay the amount of any settlement, or the costs and damages finally awarded with respect to such Claim, provided that SYNNEX promptly notifies Customer of and provides Customer with reasonable assistance in the defense of any such
Claim. Customer shall not enter into any settlement that affects SYNNEX’s rights or interests without SYNNEX’s prior written approval. 
 10.3 Intertek. Reference is made to that certain Manufacturer’s Certification Agreement by and between Intertek Testing Services NA, Inc. and SYNNEX Corporation, dated June 16, 2010 (the
“Intertek Agreement.”) Customer agrees that it shall indemnify SYNNEX against any and all Claims and liabilities incurred by SYNNEX arising out of the Intertek Agreement including but not limited to Claims or obligation arising out of
Sections 2.2 and 4.1 of the Intertek Agreement. Such indemnification obligation shall be conditioned upon SYNNEX promptly notifying Customer of any such Claim. Such indemnification shall include reasonable attorneys” fees and other costs
incurred by SYNNEX in the defense of any Claim. Such 

  
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indemnification is conditioned upon Customer having sole and exclusive control over the defense of any such Claim. Customer shall not enter into any settlement that affects SYNNEX’s rights
or interests without SYNNEX’s prior written approval. Customer shall have no authority to settle any Claim on behalf of SYNNEX. 
 10.4 Employee and Contractor Indemnification. Each of the parties agrees that it shall indemnify the other party against any and all Claims hereafter brought or asserted by any person against the
other party (1) relating to any alleged or actual action or omission to act by the indemnifying party arising from, or in connection with, such person’s status as an employee or independent contractor of the indemnifying person or the
termination of such status, (2) relating to any physical or other bodily injury arising from, or in connection with, any alleged or actual act or omission to act of the indemnifying party or any of its employees or independent contractors, or
(3) relating to any workers’ compensation claim made by an employee or independent contractor of the indemnifying party resulting from any injury sustained by such person while employed or retained by the indemnifying party. 

SECTION 11 STAFFING. 

11.1 Staffing. Each of the parties agrees not to solicit, hire or engage any employees of the other party that are directly
involved in the activities of the other party in connection with this Agreement during the period such employees are employed by the other party and for a period of one hundred and eighty (180) days after the date of such employee’s
termination of employment from the other party. Each party acknowledges that any material violation of the rights and obligations provided in this Section 11.1 may result in immediate and irreparable injury to the other party, and hereby
agrees that the aggrieved party shall be entitled to immediate temporary, preliminary, and permanent injunctive relief against any such continued violations upon adequate proof, as required by applicable law. Notwithstanding
Section 13.6, each party hereby submits itself to the personal jurisdiction of the courts of competent subject matter jurisdiction for purposes of entry of such injunctive relief. 
 SECTION 12 CONFIDENTIALITY. 
 12.1 Confidentiality Obligations. The
receiving party shall protect the confidentiality and secrecy of the disclosing party’s Confidential Information and shall prevent any improper disclosure or use thereof by its employees, agents, contractors or consultants, in the same manner
and with the same degree of care (but in no event less than a reasonable degree of care) as it uses in protecting its own information of a confidential nature for a period of three (3) years from the date of such disclosure. Each party must
inform its employees having access to the other’s Confidential Information of restrictions required to comply with this Section 12.1. Each party agrees to provide notice to the other immediately after learning of or having reason to
suspect a breach of any of the restrictions of this Section 12.1. Notwithstanding the foregoing, each party may disclose the other party’s Confidential Information if and to the extent that such disclosure is required by applicable
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efforts to limit the disclosure and provides the disclosing party a reasonable opportunity to review the disclosure before it is made and to interpose its own objection to the disclosure.

 Each party retains for itself all proprietary rights it possesses in and to all of its own Confidential Information.
Accordingly, Confidential Information which the disclosing party may furnish to the receiving party shall be in the receiving party’s possession pursuant only to a restrictive, nontransferable, nonexclusive license under which the receiving
party may use such Confidential Information under the terms of this Agreement, solely for the purposes of satisfying its obligations hereunder. Each party understands that the party receiving Confidential Information may now or in the future be
developing proprietary information internally, or receiving proprietary information from third parties in confidence that may be similar to disclosed Confidential Information. Nothing in this Agreement shall be construed as a representation or
inference that the receiving party will not develop products, for itself or others, that compete with the products, processes, systems or methods contemplated by disclosed Confidential Information. 

Each party acknowledges that any material violation of the rights and obligations provided in this Section 12.1 may result in
immediate and irreparable injury to the other party, and hereby agrees that the aggrieved party shall be entitled to immediate temporary, preliminary, and, permanent injunctive relief against any such continued violations upon adequate proof, as
required by applicable law. Notwithstanding Section 13.6, each party hereby submits itself to the personal jurisdiction of the courts of competent subject matter jurisdiction for purposes of entry of such injunctive relief. 

SECTION 13 MISCELLANEOUS. 
 13.1 Entire Agreement and Modification. This Agreement shall constitute the entire agreement between the parties with respect to the transactions contemplated hereby and supersedes all prior
agreements and understandings between the parties relating to such transactions. The Exhibits attached hereto are considered to be a part of this Agreement; provided, however, in the event of conflict between the documents comprising this
Agreement, the order of precedence shall be (1) the Purchase Order, (2) the then most recent Forecast, (3) these General Terms and Conditions, and (4) the remaining Exhibits. No modification of this Agreement shall be binding,
unless in writing and signed by an authorized representative of each party. 
 13.2 Assignment. This Agreement shall be
binding upon and inure to the benefit of the parties and their respective successors and permitted assigns. Neither party hereto shall in any way sell, transfer, assign, or otherwise dispose of any of the rights, privileges, duties and obligations
granted or imposed upon it under this Agreement; provided, however, SYNNEX shall have the right to assign its rights, duties and responsibilities under this Agreement to an affiliate of SYNNEX; provided further, however, SYNNEX shall
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have the right to approve any change of the manufacturing facility for any Product. An affiliate of SYNNEX means any corporation, partnership or other business entity which controls, is
controlled by, or is under common control with SYNNEX. 
 13.3 Severability. In case any one or more of the provisions
contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, except in those instances where removal or elimination of such invalid, illegal, or unenforceable provision or provisions would result
in a failure of consideration under this Agreement, such invalidity, illegality or unenforceability shall be severed and shall not affect any other provision hereof. Furthermore, the severed provision shall be replaced by a provision which comes
closest to such severed provision, or part thereof, in language and intent, without being invalid, illegal or unenforceable. 

13.4 Force Majeure. Neither party shall be liable to the other for any delay in performance or failure to perform, in whole or in
part, due to labor dispute, strike, war or act of war (whether an actual declaration is made or not), insurrection, riot, civil commotion, act of public enemy, accident, fire, flood, earthquake, or other act of God, act of any governmental
authority, judicial action, computer virus or worm, or similar causes beyond the reasonable control of such party. If any event of force majeure occurs, the party affected by such event shall promptly notify the other party of such event and take
all reasonable actions to avoid the effect of such event. Regardless of the excuse of Force Majeure, if such party is not able to perform within forty-five (45) days after such event, the other party may terminate the affected purchase
order(s). 
 13.5 Independent Contractor. SYNNEX and Customer are and shall be independent contractors to one another,
and nothing herein shall be deemed to cause this Agreement to create an agency, partnership, or joint venture between the parties. 
 13.6 Disputes. Both parties agree to negotiate in good faith the settlement of any disputes that may arise under this Agreement. If necessary, such disputes shall be escalated to appropriate senior
management of each party. In the event that such good faith settlements fail, excluding any and all disputes and controversies arising out of or in connection with Sections 11.1 or 12.1, any and all other disputes and controversies of
every kind and nature between the parties arising out of or in connection with the existence, construction, validity, interpretation, or meaning, performance, non-performance, enforcement, operation, breach, continuance, or termination of this
Agreement shall be submitted to binding arbitration, pursuant to the Rules of the American Arbitration Association, before a single arbitrator in Alameda County, California. In the event the parties cannot agree on the arbitrator, then an
administrator of the American Arbitration Association shall select an appropriate arbitrator from among arbitrators of the American Arbitration Association with experience in manufacturing disputes for technology products. In the event of any
litigation arising out of this Agreement or its enforcement by either party, the prevailing party shall be entitled to recover as part of any judgement, reasonable attorneys’ fees and court costs. 

  
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 13.7 Jurisprudence. This Agreement shall be governed
by and construed in accordance with the laws of California and the United Nations Convention on Contracts for the International Sale of Goods shall not apply. 
 13.8 Notice. All written notices required by this Agreement must be delivered in person or by means evidenced by a delivery receipt and will be effective upon receipt. 

13.9 Exhibits. Each Exhibit attached hereto is incorporated herein by this reference. The parties may amend any Exhibit from time
to time by entering into a separate written agreement, referencing such Exhibit and specifying the amendment thereto, signed by an authorized employee of each of the parties. 
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EXHIBIT A 

SUMMARY DESCRIPTION OF PRODUCTS AND ESTIMATED COSTS 

 Confidential Treatment Requested 

EXHIBIT B 

PURCHASE ORDER 
 Each Purchase
Order shall contain the following information: 
  

	 	1.	Quantity and type of units of Product to be shipped. 

  

	 	2.	Product unit price. 

  

	 	3.	Product unit revision level. 

  

	 	4.	Delivery schedule, by date, Product unit and quantity. 

  

	 	5.	Packaging process and method. 

  

	 	6.	Destination, carrier and other specific instructions. 

 Confidential Treatment Requested 

EXHIBIT C 

[Reserved] 

 Confidential Treatment Requested 

EXHIBIT D 

[Reserved] 

 Confidential Treatment Requested 

EXHIBIT E 
 Manufacturing
Location. 
 Synnex Corporation 

Building 5 
 44051 Nobel Drive 

Fremont, CA 94538 
 All Products that SYNNEX
delivers to Customer will be manufactured at that specified location. SYNNEX will provide Customer with ninety (90) days advance written notice (except in Force Majeure situations or as otherwise agreed in writing by Customer and SYNNEX of any
proposed change of manufacturing location). 
 Contingency Plan. 
 In the event of a natural disaster SYNNEX’s system will reroute orders to the nearest available warehouse. Our phone systems will transfer calls to the nearest sales office (3 CA locations, SC, NJ,
NY, OR & TX). Manufacturing projects would be transferred between Fremont, CA, Olive Branch, MS. 
 SYNNEX anticipates the transfer to
take roughly 2 weeks, depending on material transfer and IT requirements

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