Document:

<PAGE>

                                     RESALE
                                    AGREEMENT

                                     BETWEEN

                          U S WEST COMMUNICATIONS, INC.

                                       AND

                                  ESSENTIAL.COM

                                       FOR

                                     WYOMING

                                                                      Page i
<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<S>                                                                                                         <C>
PART A - GENERAL TERMS ......................................................................................1

 (A)1. SCOPE OF AGREEMENT ...................................................................................1

 (A)2. DEFINITIONS ..........................................................................................2

 (A)3. TERMS AND CONDITIONS .................................................................................4
   (A)3.1 GENERAL PROVISIONS ................................................................................4
   (A)3.2 TERM OF AGREEMENT .................................................................................4
   (A)3.3 PROOF OF AUTHORIZATION. ...........................................................................5
   (A)3.4 PAYMENT ...........................................................................................5
   (A)3.5 TAXES .............................................................................................7
   (A)3.6 FORCE MAJEURE .....................................................................................7
   (A)3.7 LIMITATION OF LIABILITY............................................................................7
   (A)3.8 INDEMNITY .........................................................................................8
   (A)3.9 INTELLECTUAL PROPERTY .............................................................................9
   (A)3.10 WARRANTIES ......................................................................................12
   (A)3.11 ASSIGNMENT ......................................................................................12
   (A)3.12 DEFAULT .........................................................................................13
   (A)3.13 DISCLAIMER OF AGENCY ............................................................................13
   (A)3.14 NONDISCLOSURE ...................................................................................13
   (A)3.15 SURVIVAL ........................................................................................15
   (A)3.16 DISPUTE RESOLUTION ..............................................................................15
   (A)3.17 CONTROLLING LAW .................................................................................16
   (A)3.18 JOINT WORK PRODUCT ..............................................................................16
   (A)3.19 RESPONSIBILITY FOR ENVIRONMENTAL CONTAMINATION ..................................................17
   (A)3.20 NOTICES .........................................................................................17
   (A)3.21 RESPONSIBILITY OF EACH PARTY ....................................................................17
   (A)3.22 NO THIRD PARTY BENEFICIARIES ....................................................................18
   (A)3.23 REFERENCED DOCUMENTS ............................................................................18
   (A)3.24 PUBLICITY........................................................................................18
   (A)3.25 AMENDMENT........................................................................................18
   (A)3.26 EXECUTED IN COUNTERPARTS ........................................................................19
   (A)3.27 HEADINGS OF NO FORCE OR EFFECT ..................................................................19
   (A)3.28 REGULATORY APPROVAL .............................................................................19
   (A)3.29 COMPLIANCE ......................................................................................19
   (A)3.30 COMPLIANCE WITH THE COMMUNICATIONS ASSISTANCE FOR LAW ENFORCEMENT ACT
   OF 1994 ("CALEA") .......................................................................................19
   (A)3.31 COOPERATION .....................................................................................19
   (A)3.32 AVAILABILITY OF OTHER AGREEMENTS ................................................................20

PART B - RESALE ............................................................................................21

    (B)1. DESCRIPTION ......................................................................................21

    (B)2. TERMS AND CONDITIONS .............................................................................21

    (B)3. RATES AND CHARGES ................................................................................24

                                                                     Page ii
<PAGE>

                               TABLE OF CONTENTS

    (B)4. ORDERING PROCESS .................................................................................26

    (B)5. BILLING ..........................................................................................27

    (B)6. MAINTENANCE AND REPAIR ...........................................................................27

 PART C - WHITE PAGES DIRECTORY LISTINGS ...................................................................28

 (C)1. DESCRIPTION .........................................................................................28

 (C)2. TERMS AND CONDITIONS ................................................................................28

 PART D- MISCELLANEOUS PROVISIONS ..........................................................................31

 (D)1. NETWORK SECURITY ....................................................................................31

 (D)2. ACCESS TO OPERATIONAL SUPPORT SYSTEMS (OSS) .........................................................31

 (D)3. U S WEST DEX.........................................................................................46

 (D)4. NOTICE OF CHANGES....................................................................................46

 (D)5. MAINTENANCE AND REPAIR ..............................................................................47

 (D)6. SERVICE PERFORMANCE .................................................................................53

PART E - WYOMING RATES .....................................................................................61

PART F - SIGNATURE .........................................................................................63
</TABLE>

                                                                   Page iii
<PAGE>

                                                                          Part A
                                                                   General Terms

                             PART A - GENERAL TERMS

           This Resale Agreement is between essential.com ("RESELLER"), a
Delaware corporation, and U S WEST Communications, Inc. ("USW"), a Colorado
corporation.

(A)1.      SCOPE OF AGREEMENT

           (A)1.1     Pursuant to this negotiated Resale Agreement
                      ("Agreement"), RESELLER and USW (collectively, "the
                      Parties") will extend certain arrangements to one another
                      within the geographical areas where USW is the incumbent
                      Local Exchange Carrier within the state of Wyoming for
                      purposes of providing the resale of local
                      Telecommunications Services. This Agreement or the
                      portions of this Agreement relative to a particular state
                      will be submitted to the Wyoming Public Service Commission
                      ("Commission") for approval. Notwithstanding this mutual
                      commitment, however, the Parties enter into this Agreement
                      without prejudice to any positions they have taken
                      previously, or may take in the future in any legislative,
                      regulatory, or other public forum addressing any matters,
                      including matters related to the types of arrangements
                      prescribed by this Agreement.

           (A)1.2     The provisions in this Agreement are based, in large part,
                      on the existing state of the law, rules, regulations and
                      interpretations thereof, as of the date hereof (the
                      "Existing Rules"). Among the Existing Rules are or could
                      be the results of arbitrated decisions by the Commission
                      which are currently being challenged by USW. Among the
                      Existing Rules are certain FCC rules and orders that are
                      the subject of, or affected by, the opinion issued by the
                      Supreme Court of the United States in AT&T CORP., ET AL.
                      V. IOWA UTILITIES BOARD, ET AL. on January 25, 1999.
                      Nothing in this Agreement shall preclude or stop USW from
                      taking any position in any forum concerning the proper
                      interpretation or effect of the Existing Rules or
                      concerning whether the Existing Rules should be changed,
                      dismissed, stayed or modified. To the extent that the
                      Existing Rules are changed, vacated, dismissed, stayed or
                      modified, then the Parties shall amend this Agreement and
                      all contracts adopting all or part of this Agreement
                      pursuant to Section 252(i) of the Act, shall be amended to
                      reflect such modification or change of the Existing Rules.
                      Where the Parties fail to agree upon such an amendment, it
                      shall be resolved in accordance with the Dispute
                      Resolution provision of this Agreement. It is expressly
                      understood that this Agreement will be corrected to
                      reflect the outcome of generic pricing proceedings by the
                      Commission. This Section (A)1.2 shall be considered part
                      of the rates, terms and conditions of each service resale
                      arrangement contained in this Agreement, and this Section
                      (A)1.2 shall be considered legitimately related to the
                      purchase of each service for resale arrangement contained
                      in this Agreement.

           (A)1.3     This Agreement sets forth the terms, conditions and prices
                      under which USW agrees to provide services for resale to
                      RESELLER, all for the sole purpose of providing
                      Telecommunications Services.

           (A)1.4     In the performance of their obligations under this
                      Agreement, the Parties shall act in good faith and
                      consistently with the intent of the Act. Where notice,
                      approval or

                                                                      Page 1
<PAGE>
                                                                          Part A
                                                                   General Terms

                      similar action by a Party is permitted or required by any
                      provision of this Agreement, (including, without
                      limitation, the obligation of the Parties to further
                      negotiate the resolution of new or open issues under this
                      Agreement) such action shall not be unreasonably delayed,
                      withheld or conditioned.

           (A)1.5     USW may make services and features available to RESELLER
                      for resale under this Agreement consistent with the way
                      they are available to USW end users, without a formal
                      amendment to this Agreement. Nothing herein prevents
                      either Party from raising other issues through additional
                      good faith negotiations.

           (A)1.6     This Agreement is structured in the following format:

                      Part A - General Terms
                      Part B - Resale
                      Part C - Directory Services
                      Part D - Miscellaneous Provisions
                      Part E - Rates
                      Part F - Signature

           (A)1.7     Prior to placing any orders for services under this
                      Agreement, the Parties will jointly complete USW's
                      "Reseller Questionnaire". This questionnaire will then be
                      used to:

                      Determine geographical requirements
                      Identify RESELLER Ids
                      Determine USW system requirements to support RESELLER
                      specific activity
                      Collect credit information
                      Obtain billing information
                      Create summary bills
                      Establish input and output requirements
                      Create and distribute USW and RESELLER contact lists
                      Identify client hours and holidays

(A)2.      DEFINITIONS

           (A)2.1     "Act" means the Communications Act of 1934 (47 U.S.C. 151
                      et. seq.), as amended by the Telecommunications Act of
                      1996, and as from time to time interpreted in the duly
                      authorized rules and regulations of the FCC or a
                      Commission within its state of jurisdiction.

           (A)2.2     "Basic Exchange Features" are optional end user switched
                      services that include, but are not necessarily limited to:
                      Automatic Call Back; Call Trace; Caller ID and Related
                      Blocking Features; Distinctive Ringing/Call Waiting;
                      Selective Call Forward; and Selective Call Rejection.

           (A)2.3     "Basic Exchange Telecommunications Service" means a
                      service offered to end users which provides the end user
                      with a telephonic connection to, and a unique local
                      telephone number address on the public switched
                      telecommunications network, and which enables such end
                      user to generally place calls to, or receive calls from,
                      other stations on the public switched telecommunications
                      network.

                                                                      Page 2
<PAGE>

                                                                          Part A
                                                                   General Terms

                      Basic residence and business line services are Basic
                      Exchange Telecommunications Services. As used solely in
                      the context of this statement and unless otherwise agreed,
                      Basic Exchange Telecommunications Service includes access
                      to ancillary services such as 911, directory assistance
                      and operator services.

           (A)2.4     "Commission" means the Public Service Commission in the
                      state of Wyoming.

           (A)2.5     "Enhanced Services" means any service offered over common
                      carrier transmission facilities that employ computer
                      processing applications that act on format, content, code,
                      protocol or similar aspects of the subscriber's
                      transmitted information; that provide the subscriber with
                      additional, different or restructured information; or
                      involve end user interaction with stored information.

           (A)2.6     "Interconnect & Resale Resource Guide" is a USW document
                      that provides essential information needed to request
                      services available under this Agreement. It is available
                      on USW's Web site.

           (A)2.7     "Interexchange Carrier" or "IXC" means a carrier that
                      provides interLATA or IntraLATA Toll services.

           (A)2.8     "IntraLATA Toll" is defined in accordance with USW's
                      current intraLATA toll serving areas, as determined by
                      the Federal Communications Commission.

           (A)2.9     "Local Exchange Carrier" or "LEC" means any person that is
                      engaged in the provision of telephone exchange service or
                      exchange access. Such term does not include a person
                      insofar as such person is engaged in the provision of a
                      commercial mobile service under Section 332(c) of the Act,
                      except to the extent that the FCC finds that such service
                      should be included in the definition of such term.

           (A)2.10    "Party" means either USW or RESELLER and "Parties" means
                      USW and RESELLER.

           (A)2.11    "Reseller" is a category of local exchange service
                      provider that obtains dial tone and associated
                      Telecommunications Services from another provider through
                      the purchase of finished services for resale to its end
                      users.

           (A)2.12    "Tariff" as used throughout this Agreement refers to USW
                      interstate Tariffs and state Tariffs, price lists, price
                      schedules and catalogs.

           (A)2.13    "Telecommunications Carrier" means any provider of
                      Telecommunications Services, except that such term does
                      not include aggregators of Telecommunications Services (as
                      defined in Section 226 of the Act). A Telecommunications
                      Carrier shall be treated as a common carrier under the Act
                      only to the extent that it is engaged in providing
                      Telecommunications Services, except that the Federal
                      Communications Commission shall determine whether the
                      provision of fixed and mobile satellite service shall be
                      treated as common carriage.

                                                                      Page 3
<PAGE>

                                                                          Part A
                                                                   General Terms

           (A)2.14    "Telecommunications Services" means the offering of
                      telecommunications for a fee directly to the public, or to
                      such classes of users as to be effectively available
                      directly to the public, regardless of the facilities used.

           (A)2.15    Terms not otherwise defined here, but defined in the Act
                      shall have the meaning defined there. Where a term is
                      defined in the regulations implementing the Act but not in
                      this Agreement, the Parties do not necessarily intend to
                      adopt the definition as set forth in said regulations.

(A)3.      TERMS AND CONDITIONS

           (A)3.1     GENERAL PROVISIONS

                      (A)3.1.1   Each Party is solely responsible for the
                                 services it provides to its end users and to
                                 other Telecommunications Carriers.

                      (A)3.1.2   The Parties shall work cooperatively to
                                 minimize fraud associated with intra-LATA toll,
                                 third-number billed calls, and any other
                                 services related to this Agreement.

                      (A)3.1.3   Nothing in this Agreement shall prevent either
                                 Party from seeking to recover the costs and
                                 expenses, if any, it may incur in (a) complying
                                 with and implementing its obligations under
                                 this Agreement, the Act, and the rules,
                                 regulations and orders of the FCC and the
                                 Commission, and (b) the development,
                                 modification, technical installation and
                                 maintenance of any systems or other
                                 infrastructure which it requires to comply with
                                 and to continue complying with its
                                 responsibilities and obligations under this
                                 Agreement.

           (A)3.2     TERM OF AGREEMENT

                      This Agreement shall become effective upon Commission
                      approval, pursuant to Sections 251 and 252 of the Act,
                      shall terminate on April 10, 2002, and shall be binding
                      upon the Parties during that term, notwithstanding Section
                      252(i) of the Act. After the date specified above, this
                      Agreement shall continue in force and effect until
                      terminated by either Party providing one hundred sixty
                      (160) days written notice of termination to the other
                      Party. The day the notice is served will determine the
                      starting point for a 160-day negotiation period (in
                      accordance with 252(b)1 of the Act. In the event of such
                      termination, existing or pending service arrangements made
                      available under this Agreement shall continue in total
                      without interruption under either a) a new or adoption
                      agreement executed by the Parties, or b) tariff terms and
                      conditions generally available to all resellers.

                      (A)3.2.1   If the Parties are unable to negotiate a new
                                 agreement during the negotiation period
                                 described above, the window of opportunity to
                                 file for arbitration to resolve outstanding
                                 contractual issues in accordance with the Act
                                 will occur between days 135 and 160 of the 160
                                 day notice period.

                      (A)3.2.2   If the Parties are able to reach agreement,
                                 this Agreement shall continue for the brief
                                 period of time needed to secure the

                                                                      Page 4
<PAGE>

                                                                          Part A
                                                                   General Terms

                                 Commission's approval of an adoption agreement
                                 or a new resale agreement. In the case of
                                 Section (A)3.2.1, this Agreement will expire on
                                 the termination date specified in the one
                                 hundred sixty (160) day notice referenced
                                 above, unless a petition for arbitration has
                                 been filed, but if such a petition has been
                                 filed then this Agreement shall continue for
                                 the period necessary for the Commission to act
                                 and resolve the disputed issues so that the
                                 Parties will have an effective resale
                                 agreement.

           (A)3.3     PROOF OF AUTHORIZATION

                      Where so indicated in specific sections of this Agreement,
                      each party shall be responsible for obtaining and having
                      in its possession Proof of Authorization ("POA"). POA
                      shall consist of verification of the end user's selection
                      and authorization adequate to document the end user's
                      selection.. Such selection may be obtained in the
                      following ways:

                      (A)3.3.1   The end user's written Letter of Authorization.

                      (A)3.3.2   The end user's electronic authorization by use
                                 of an 1-8XX number.

                      (A)3.3.3   The end user's oral authorization verified by
                                 an independent third party (with third party
                                 verification as POA).

                      The Parties shall make POAs available to each other upon
                      request, in accordance with the applicable laws and rules.
                      Unless prohibited by applicable laws or regulations, a
                      charge of $100.00 ("slamming charge") will be assessed if
                      the POA cannot be provided supporting the change in
                      service provider. If there is a conflict between the end
                      user designation and the other Party's written evidence of
                      its authority, the Parties shall honor the designation of
                      the end user and change the end user back to the previous
                      service provider.

           (A)3.4     PAYMENT

                      (A)3.4.1   Amounts payable under this Agreement are due
                                 and payable within thirty (30) calendar days
                                 after the date of USW`s invoice, or within
                                 twenty (20) days after receipt of the invoice,
                                 whichever is later. If the payment due date is
                                 not a Business Day, the payment shall be made
                                 the next Business Day..

                                 USW may discontinue processing orders for the
                                 failure by RESELLER to make full payment for
                                 the services provided under this Agreement
                                 within thirty (30) days of the due date on
                                 RESELLER's bill.

                                 USW may disconnect for the failure by RESELLER
                                 to make full payment for the services provided
                                 under this Agreement within sixty (60) days of
                                 the due date on RESELLER's bill. RESELLER will
                                 pay the Tariff charge required to reconnect
                                 each end user line disconnected pursuant to
                                 this paragraph.

                                                                      Page 5
<PAGE>

                                                                          Part A
                                                                   General Terms

                      (A)3.4.2   Should RESELLER dispute, in good faith, any
                                 portion of the monthly billing under this
                                 Agreement, RESELLER will notify USW in writing
                                 within thirty (30) calendar days of the receipt
                                 of such billing, identifying the amount, reason
                                 and rationale of such dispute. RESELLER shall
                                 pay all amounts due. Both RESELLER and USW
                                 agree to expedite the investigation of any
                                 disputed amounts in an effort to resolve and
                                 settle the dispute prior to initiating any
                                 other rights or remedies. Should the dispute be
                                 resolved in RESELLER's favor and the resolved
                                 amount did not appear as a credit on RESELLER's
                                 next invoice from USW, USW will reimburse
                                 RESELLER the resolved amount plus interest from
                                 the date of payment. The amount of interest
                                 will be calculated using the late payment
                                 factor that would have applied to such amount
                                 had it not been paid on time.

                      (A)3.4.3   USW will determine RESELLER's credit status
                                 based on previous payment history with USW or
                                 credit reports such as Dun and Bradstreet. If
                                 RESELLER has not established satisfactory
                                 credit with USW or if RESELLER is repeatedly
                                 delinquent in making its payments, USW may
                                 require a deposit to be held as security for
                                 the payment of charges. "Repeatedly delinquent"
                                 means being thirty (30) calendar days or more
                                 delinquent for three (3) consecutive months.
                                 The deposit may not exceed the estimated total
                                 monthly charges for a two (2) month period. The
                                 deposit may be a surety bond, a letter of
                                 credit with terms and conditions acceptable to
                                 USW or some other form of mutually acceptable
                                 security such as a cash deposit. Required
                                 deposits are due and payable within ten (10)
                                 calendar days after demand in accordance with
                                 Commission requirements.

                      (A)3.4.4   Interest will be paid on cash deposits at the
                                 rate applying to deposits under applicable
                                 Commission rules, regulations, or Tariffs. Cash
                                 deposits and accrued interest will be credited
                                 to RESELLER's account or refunded, as
                                 appropriate, upon the earlier of the
                                 termination of this Agreement or the
                                 establishment of satisfactory credit with USW,
                                 which will generally be one (1) full year of
                                 timely payments in full by RESELLER. The fact
                                 that a deposit has been made does not relieve
                                 RESELLER from any requirements of this
                                 Agreement.

                      (A)3.4.5   USW may review RESELLER's credit standing and
                                 modify the amount of deposit required.

                      (A)3.4.6   The late payment charge for amounts that are
                                 billed under this Agreement shall be in
                                 accordance with state Tariffs/Commission Rules
                                 and Orders.

                                                                      Page 6
<PAGE>

                                                                          Part A
                                                                   General Terms

           (A)3.5     TAXES

                      Each Party purchasing services hereunder shall pay or
                      otherwise be responsible for all federal, state, or local
                      sales, use, excise, gross receipts, transaction or similar
                      taxes, fees or surcharges levied against or upon such
                      purchasing Party (or the providing Party when such
                      providing Party is permitted to pass along to the
                      purchasing Party such taxes, fees or surcharges), except
                      for any tax on either Party's corporate existence, status
                      or income. Whenever possible, these amounts shall be
                      billed as a separate item on the invoice. To the extent a
                      sale is claimed to be for resale tax exemption, the
                      purchasing Party shall furnish the providing Party a
                      proper resale tax exemption certificate as authorized or
                      required by statute or regulation by the jurisdiction
                      providing said resale tax exemption. Until such time as a
                      resale tax exemption certificate is provided, no
                      exemptions will be applied.

           (A)3.6     FORCE MAJEURE

                      Neither Party shall be liable for any delay or failure in
                      performance of any part of this Agreement from any cause
                      beyond its control and without its fault or negligence
                      including, without limitation, acts of nature, acts of
                      civil or military authority, government regulations,
                      embargoes, epidemics, terrorist acts, riots,
                      insurrections, fires, explosions, earthquakes, nuclear
                      accidents, floods, work stoppages, equipment failure,
                      power blackouts, volcanic action, other major
                      environmental disturbances, unusually severe weather
                      conditions, inability to secure products or services of
                      other persons or transportation facilities or acts or
                      omissions of transportation carriers (collectively, a
                      "Force Majeure Event"). The Party affected by a Force
                      Majeure Event shall give prompt notice to the other Party,
                      shall be excused from performance of its obligations
                      hereunder on a day to day basis to the extent those
                      obligations are prevented by the Force Majeure Event, and
                      shall use reasonable efforts to remove or mitigate the
                      Force Majeure Event. In the event of a labor dispute or
                      strike the Parties agree to provide service to each other
                      at a level equivalent to the level they provide
                      themselves.

           (A)3.7     LIMITATION OF LIABILITY

                      (A)3.7.1   Except for losses relating to or arising out of
                                 any act or omission in its performance of
                                 services or functions provided under this
                                 Agreement, each Party shall be liable to the
                                 other for direct damages for any loss, defect
                                 or equipment failure resulting from the causing
                                 Party's conduct or the conduct of its agents or
                                 contractors in performing the obligations
                                 contained in this Agreement.

                      (A)3.7.2   Neither Party shall be liable to the other for
                                 indirect, incidental, consequential, or special
                                 damages, including (without limitation) damages
                                 for lost profits, lost revenues, lost savings
                                 suffered by the other Party regardless of the
                                 form of action, whether in contract, warranty,
                                 strict liability, tort, including (without
                                 limitation) negligence of any kind and
                                 regardless of whether the Parties know the
                                 possibility that such damages could result.

                                                                  Page 7
<PAGE>

                                                                          Part A
                                                                   General Terms

                      (A)3.7.3   Except for indemnity obligations, each Party's
                                 liability to the other Party for any loss
                                 relating to or arising out of any act or
                                 omission in its performance of services or
                                 functions provided under this Agreement,
                                 whether in contract or in tort, shall be
                                 limited to the total amount that is or would
                                 have been charged to the other Party by such
                                 breaching Party for the service(s) or
                                 function(s) not performed or improperly
                                 performed.

                      (A)3.7.4   Nothing contained in this Section shall limit
                                 either Party's liability to the other for
                                 intentional, malicious misconduct.

                      (A)3.7.5   Nothing contained in this Section shall limit
                                 either Party's obligations of indemnification
                                 as specified in the Indemnity Section of this
                                 Agreement.

                      (A)3.7.6   Neither Party shall be liable to the other
                                 under any theory including indemnity on account
                                 of such Party's failure or neglect to have or
                                 maintain a system or systems that are Year 2000
                                 compliant. As the Parties approach the Year
                                 2000, date information associated with any
                                 interfaces between the Parties is expected to
                                 remain as it is.

           (A)3.8     INDEMNITY

                      (A)3.8.1   With respect to third party claims, the Parties
                                 agree to indemnify each other as follows:

                                 (A)3.8.1.1 Except for claims made by end users
                                            of one Party against the other
                                            Party, which claims are based on
                                            defective or faulty services
                                            provided by the other Party to the
                                            one Party, each of the Parties agree
                                            to release, indemnify, defend and
                                            hold harmless the other Party and
                                            each of its officers, directors,
                                            employees and agents (each an
                                            "Indemnitee") from and against and
                                            in respect of any loss, debt,
                                            liability, damage, obligation,
                                            claim, demand, judgment or
                                            settlement of any nature or kind,
                                            known or unknown, liquidated or
                                            unliquidated including, but not
                                            limited to, costs and attorneys'
                                            fees, whether suffered, made,
                                            instituted, or asserted by any other
                                            party or person, for invasion of
                                            privacy, personal injury to or death
                                            of any person or persons, or for
                                            loss, damage to, or destruction of
                                            property, whether or not owned by
                                            others, resulting from the
                                            indemnifying Party's performance,
                                            breach of applicable law, or status
                                            of its employees, agents and
                                            subcontractors; or for failure to
                                            perform under this Agreement,
                                            regardless of the form of action.

                                 (A)3.8.1.2 Where the third party claim is made
                                            by (or through) an end user of one
                                            Party against the other Party, which

                                                                  Page 8
<PAGE>

                                                                          Part A
                                                                   General Terms

                                            claim is based on defective or
                                            faulty services provided by the
                                            other Party to the one Party then
                                            there shall be no obligation of
                                            indemnity unless the act or omission
                                            giving rise to the defective or
                                            faulty services is shown to be
                                            intentional, malicious misconduct of
                                            the other Party.

                                 (A)3.8.1.3 If the claim is made by (or through)
                                            an end user and where a claim is in
                                            the nature of a claim for invasion
                                            of privacy, libel, slander, or other
                                            claim based on the content of a
                                            transmission, and it is made against
                                            a Party who is not the immediate
                                            provider of the Telecommunications
                                            Service to the end user (the
                                            indemnified provider), then in the
                                            absence of fault or neglect on the
                                            part of the indemnified provider,
                                            the Party who is the immediate
                                            seller of such Telecommunications
                                            Service shall indemnify, defend and
                                            hold harmless the indemnified
                                            provider from such claim.

                      (A)3.8.2   The indemnification provided herein shall be
                                 conditioned upon:

                                 (A)3.8.2.1 The indemnified Party shall promptly
                                            notify the indemnifying Party of any
                                            action taken against the indemnified
                                            Party relating to the
                                            indemnification. Failure to so
                                            notify the indemnifying Party shall
                                            not relieve the indemnifying Party
                                            of any liability that the
                                            indemnifying Party might have,
                                            except to the extent that such
                                            failure prejudices the indemnifying
                                            Party's ability to defend such
                                            claim.

                                 (A)3.8.2.2 The indemnifying Party shall have
                                            sole authority to defend any such
                                            action, including the selection of
                                            legal counsel, and the indemnified
                                            Party may engage separate legal
                                            counsel only at its sole cost and
                                            expense.

                                 (A)3.8.2.3 In no event shall the indemnifying
                                            Party settle or consent to any
                                            judgment pertaining to any such
                                            action without the prior written
                                            consent of the indemnified Party.

           (A)3.9     INTELLECTUAL PROPERTY

                      (A)3.9.1   Each Party hereby grants to the other Party the
                                 limited, personal and nonexclusive right and
                                 license to use its patents, copyrights and
                                 trade secrets but only to the extent necessary
                                 to implement this Agreement or specifically
                                 required by the then applicable federal and
                                 state rules and regulations relating to
                                 Interconnection and access to
                                 telecommunications facilities and services, and
                                 for no other purposes. Nothing in this
                                 Agreement shall be construed as the grant to
                                 the other Party of any rights or licenses to
                                 trademarks.

                                                                  Page 9
<PAGE>

                                                                          Part A
                                                                   General Terms

                      (A)3.9.2   The rights and licenses above are granted "AS
                                 IS" and the other Party's exercise of any such
                                 right and license shall be at the sole and
                                 exclusive risk of the other Party. Neither
                                 Party shall have any obligation to defend,
                                 indemnify or hold harmless, or acquire any
                                 license or right for the benefit of, or owe any
                                 other obligation or have any liability to, the
                                 other based on or arising from any claim,
                                 demand, or proceeding (hereinafter "claim") by
                                 any third party alleging or asserting that the
                                 use of any circuit, apparatus, or system, or
                                 the use of any software, or the performance of
                                 any service or method, or the provision of any
                                 facilities by either Party under this Agreement
                                 constitutes infringement, or misuse or
                                 misappropriation of any patent, copyright,
                                 trade secret, or any other proprietary or
                                 intellectual property right of any third party.

                      (A)3.9.3   As a condition to the access or use of patents,
                                 copyrights, trade secrets and other
                                 intellectual property (including software)
                                 owned or controlled by a third party to the
                                 extent necessary to implement this Agreement or
                                 specifically required by the then applicable
                                 federal and state rules and regulations
                                 relating to Interconnection and access to
                                 telecommunications facilities and services, the
                                 Party providing access may require the other,
                                 upon written notice, from time to time, to
                                 obtain a license or permission for such access
                                 or use, make all payments in connection with
                                 obtaining such license, and provide evidence of
                                 such license.

                      (A)3.9.4   Except as expressly provided in this
                                 Intellectual Property Section, nothing in this
                                 Agreement shall be construed as the grant of a
                                 license, either express or implied, with
                                 respect to any patent, copyright, logo,
                                 trademark, trade name, trade secret or any
                                 other intellectual property right now or
                                 hereafter owned, controlled or licensable by
                                 either Party. Neither Party may use any patent,
                                 copyright, logo, trademark, trade name, trade
                                 secret or other intellectual property rights of
                                 the other Party or its affiliates without
                                 execution of a separate agreement between the
                                 Parties.

                      (A)3.9.5   Neither Party shall without the express written
                                 permission of the other Party, state or imply
                                 that: 1) it is connected, or in any way
                                 affiliated with the other or its affiliates, 2)
                                 it is part of a joint business association or
                                 any similar arrangement with the other or its
                                 affiliates, 3) the other Party and its
                                 affiliates are in any way sponsoring, endorsing
                                 or certifying it and its goods and services, or
                                 4) With respect to its advertising or
                                 promotional activities or materials, that the
                                 resold goods and services are in any way
                                 associated with or originated from the other or
                                 any of its affiliates. Nothing in this
                                 paragraph shall prevent either Party from
                                 truthfully describing the network elements it
                                 uses to provide service to its end users,
                                 provided

                                                                       Page 10
<PAGE>

                                                                          Part A
                                                                   General Terms

                                 it does not represent the network elements as
                                 originating from the other Party or its
                                 affiliates.

                      (A)3.9.6   For purposes of resale only and notwithstanding
                                 the above, unless otherwise prohibited by USW
                                 pursuant to an applicable provision herein,
                                 RESELLER may use the phrase "RESELLER is a
                                 reseller of U S WEST Communication & services"
                                 (the "Authorized Phrase") in RESELLER's printed
                                 materials provided:

                                 (A)3.9.6.1 The Authorized Phrase is not used in
                                            connection with any goods or
                                            services other than USW services
                                            resold by RESELLER.

                                 (A)3.9.6.2 RESELLER's use of the Authorized
                                            Phrase does not cause end users to
                                            believe that RESELLER is USW.

                                 (A)3.9.6.3 RESELLER may not use the U S WEST
                                            logo. The Authorized Phrase, when
                                            displayed, appears only in text form
                                            with all letters being the same font
                                            and point size. The point size of
                                            the Authorized Phrase shall be no
                                            greater than one fourth the point
                                            size of the smallest use of
                                            RESELLER's name and in no event
                                            shall exceed 8 point size.

                                 (A)3.9.6.4 RESELLER shall provide all printed
                                            materials using the Authorized
                                            Phrase to USW for its prior written
                                            approval.

                                 (A)3.9.6.5 If USW determines that RESELLER's
                                            use of the Authorized Phrase causes
                                            end user confusion, USW may
                                            immediately terminate RESELLER's
                                            right to use the Authorized Phrase.

                                 (A)3.9.6.6 Upon termination of RESELLER's right
                                            to use the Authorized Phrase or
                                            termination of this Agreement, all
                                            permission or right to use the
                                            Authorized Phrase shall immediately
                                            cease to exist and RESELLER shall
                                            immediately cease any and all such
                                            use of the Authorized Phrase.
                                            RESELLER shall either promptly
                                            return to USW or destroy all
                                            materials in its possession or
                                            control displaying the Authorized
                                            Phrase.

                      (A)3.9.7   RESELLER acknowledges the value of the marks
                                 "U S WEST" and "U S WEST Communications" (the
                                 "Marks") and the goodwill associated therewith
                                 and acknowledges that such goodwill is a
                                 property right belonging to U S WEST, Inc. and
                                 USW respectively (the "Owners"). RESELLER
                                 recognizes that nothing contained in this
                                 Agreement is intended as an assignment or grant
                                 to RESELLER of any right, title or interest in
                                 or to the Marks and that this Agreement does
                                 not confer any right or license to grant
                                 sublicenses or permission to third parties to
                                 use the Marks and is not assignable.

                                                                       Page 11
<PAGE>

                                                                          Part A
                                                                   General Terms

                                 RESELLER will do nothing inconsistent with the
                                 Owner's ownership of the Marks, and all rights,
                                 if any, that may be acquired by use of the
                                 Marks shall inure to the benefit of the Owners.
                                 RESELLER will not adopt, use (other than as
                                 authorized herein), register or seek to
                                 register any mark anywhere in the world which
                                 is identical or confusingly similar to the
                                 Marks or which is so similar thereto as to
                                 constitute a deceptive colorable imitation
                                 thereof or to suggest or imply some
                                 association, sponsorship, or endorsement by the
                                 Owners. The Owners make no warranties regarding
                                 ownership of any rights in or the validity of
                                 the Marks.

           (A)3.10    WARRANTIES

                      NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE
                      PARTIES AGREE THAT NEITHER PARTY HAS MADE, AND THAT THERE
                      DOES NOT EXIST, ANY WARRANTY, EXPRESS OR IMPLIED,
                      INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY
                      AND FITNESS FOR A PARTICULAR PURPOSE.

           (A)3.11    ASSIGNMENT

                      (A)3.11.1  Neither Party may assign or transfer (whether
                                 by operation of law or otherwise) this
                                 Agreement (or any rights or obligations
                                 hereunder) to a third party without the prior
                                 written consent of the other Party.
                                 Notwithstanding the foregoing, either Party may
                                 assign or transfer this Agreement to a
                                 corporate affiliate or an entity under its
                                 common control; however, if RESELLER's assignee
                                 or transferee has an interconnection agreement
                                 with USW, no assignment or transfer of this
                                 Agreement shall be effective without the prior
                                 written consent of USW. Such consent shall
                                 include appropriate resolutions of conflicts
                                 and discrepancies between the assignee's or
                                 transferee's interconnection agreement and this
                                 Agreement. Any attempted assignment or transfer
                                 that is not permitted is void AB INITIO.
                                 Without limiting the generality of the
                                 foregoing, this Agreement shall be binding upon
                                 and shall inure to the benefit of the Parties'
                                 respective successors and assigns.

                      (A)3.11.2  Without limiting the generality of the
                                 foregoing subsection, any merger, dissolution,
                                 consolidation or other reorganization of
                                 RESELLER, or any sale, transfer, pledge or
                                 other disposition by RESELLER of securities
                                 representing more than 50% of the securities
                                 entitled to vote in an election of RESELLER's
                                 board of directors or other similar governing
                                 body, or any sale, transfer, pledge or other
                                 disposition by RESELLER of substantially all of
                                 its assets, shall be deemed a transfer of
                                 control. If any entity, other than RESELLER,
                                 involved in such merger, dissolution,
                                 consolidation, reorganization, sale, transfer,
                                 pledge or other disposition of RESELLER has an
                                 interconnection agreement with USW. the Parties

                                                                       Page 12

<PAGE>

                                                                          Part A
                                                                   General Terms

                                 agree that only one agreement, either this
                                 Agreement or the interconnection agreement of
                                 the other entity, will remain valid. All other
                                 interconnection agreements will be terminated.
                                 The Parties agree to work together to determine
                                 which interconnection agreement should remain
                                 valid and which should terminate. In the event
                                 the Parties cannot reach agreement on this
                                 issue, the issue shall be resolved through the
                                 Dispute Resolution process contained in this
                                 Agreement.

           (A)3.12    DEFAULT

                      If either Party defaults in the payment of any amount due
                      hereunder, or if either Party violates any other material
                      provision of this Agreement, and such default or violation
                      shall continue for thirty (30) calendar days after written
                      notice thereof, the other Party may seek relief in
                      accordance with the Dispute Resolution provision of this
                      Agreement. The failure of either Party to enforce any of
                      the provisions of this Agreement or the waiver thereof in
                      any instance shall not be construed as a general waiver or
                      relinquishment on its part of any such provision, but the
                      same shall, nevertheless, be and remain in full force and
                      effect.

           (A)3.13    DISCLAIMER OF AGENCY

                      Except for provisions herein expressly authorizing a Party
                      to act for another, nothing in this Agreement shall
                      constitute a Party as a legal representative or agent of
                      the other Party, nor shall a Party have the right or
                      authority to assume, create or incur any liability or any
                      obligation of any kind, express or implied, against or in
                      the name or on behalf of the other Party unless otherwise
                      expressly permitted by such other Party. Except as
                      otherwise expressly provided in this Agreement, no Party
                      undertakes to perform any obligation of the other Party
                      whether regulatory or contractual, or to assume any
                      responsibility for the management of the other Party's
                      business.

           (A)3.14    NONDISCLOSURE

                      (A)3.14.1  All information, including but not limited to
                                 specifications, microfilm, photocopies,
                                 magnetic disks, magnetic tapes, drawings,
                                 sketches, models, samples, tools, technical
                                 information, data, employee records, maps,
                                 financial reports, and market data, (i)
                                 furnished by one Party to the other Party
                                 dealing with end user specific, facility
                                 specific, or usage specific information, other
                                 than end user information communicated for the
                                 purpose of providing directory assistance or
                                 publication of directory database, or (ii) in
                                 written, graphic, electromagnetic, or other
                                 tangible form and marked at the time of
                                 delivery as "Confidential" or "Proprietary", or
                                 (iii) communicated and declared to the
                                 receiving Party at the time of delivery, or by
                                 written notice given to the receiving Party
                                 within ten (10) calendar days after delivery,
                                 to be "Confidential" or "Proprietary"
                                 (collectively referred to as "Proprietary
                                 Information"), shall remain the property of the

                                                                     Page 13
<PAGE>

                                                                          Part A
                                                                   General Terms

                                 disclosing Party. A Party who receives
                                 Proprietary Information via an oral
                                 communication may request written confirmation
                                 that the material is Proprietary Information. A
                                 Party who delivers Proprietary Information via
                                 an oral communication may request written
                                 confirmation that the Party receiving the
                                 information understands that the material is
                                 Proprietary Information.

                      (A)3.14.2  Upon request by the disclosing Party, the
                                 receiving Party shall return all tangible
                                 copies of Proprietary Information, whether
                                 written, graphic or otherwise, except that the
                                 receiving Party may retain one copy for
                                 archival purposes.

                      (A)3.14.3  Each Party shall keep all of the other Party's
                                 Proprietary Information confidential and shall
                                 use the other Party's Proprietary Information
                                 only in connection with this Agreement. Neither
                                 Party shall use the other Party's Proprietary
                                 Information for any other purpose except upon
                                 such terms and conditions as may be agreed upon
                                 between the Parties in writing.

                      (A)3.14.4  Unless otherwise agreed, the obligations of
                                 confidentiality and non-use set forth in this
                                 Agreement do not apply to such Proprietary
                                 Information as:

                                 (A)3.14.4.1 was at the time of receipt already
                                             known to the receiving Party free
                                             of any obligation to keep it
                                             confidential evidenced by written
                                             records prepared prior to delivery
                                             by the disclosing Party; or

                                 (A)3.14.4.2 is or becomes publicly known
                                             through no wrongful act of the
                                             receiving Party; or

                                 (A)3.14.4.3 is rightfully received from a third
                                             person having no direct or indirect
                                             secrecy or confidentiality
                                             obligation to the disclosing Party
                                             with respect to such information;
                                             or

                                 (A)3.14.4.4 is independently developed by an
                                             employee, agent, or contractor of
                                             the receiving Party which
                                             individual is not involved in any
                                             manner with the provision of
                                             services pursuant to the Agreement
                                             and does not have any direct or
                                             indirect access to the Proprietary
                                             Information; or

                                 (A)3.14.4.5 is disclosed to a third person by
                                             the disclosing Party without
                                             similar restrictions on such third
                                             person's rights; or

                                 (A)3.14.4.6 is approved for release by written
                                             authorization of the disclosing
                                             Party; or

                                 (A)3.14.4.7 is required to be made public by
                                             the receiving Party pursuant to
                                             applicable law or regulation
                                             provided that

                                                                     Page 14
<PAGE>

                                                                          Part A
                                                                   General Terms

                                            the receiving Party shall give
                                            sufficient notice of the requirement
                                            to the disclosing Party to enable
                                            the disclosing Party to seek
                                            protective orders.

                      (A)3.14.5  Nothing herein is intended to prohibit a Party
                                 from supplying factual information about its
                                 network and Telecommunications Services on or
                                 connected to its network to regulatory agencies
                                 including the Federal Communications Commission
                                 and the Commission so long as any confidential
                                 obligation is protected.

                      (A)3.14.6  Effective Date Of This Section. Notwithstanding
                                 any other provision of this Agreement, the
                                 Proprietary Information provisions of this
                                 Agreement shall apply to all information
                                 furnished by either Party to the other in
                                 furtherance of the purpose of this Agreement,
                                 even if furnished before the date of this
                                 Agreement.

           (A)3.15    SURVIVAL

                      Any liabilities or obligations of a Party for acts or
                      omissions prior to the cancellation or termination of this
                      Agreement; any obligation of a Party under the provisions
                      regarding indemnification, Confidential or Proprietary
                      Information, limitations of liability, and any other
                      provisions of this Agreement which, by their terms, are
                      contemplated to survive (or to be performed after)
                      termination of this Agreement, shall survive cancellation
                      or termination hereof.

           (A)3.16    DISPUTE RESOLUTION

                      (A)3.16.1  If any claim, controversy or dispute between
                                 the Parties, their agents, employees, officers,
                                 directors or affiliated agents should arise,
                                 and the Parties do not resolve it in the
                                 ordinary course of their dealings (the
                                 "Dispute"), then it shall be resolved in
                                 accordance with the dispute resolution process
                                 set forth in this Section. Each notice of
                                 default, unless cured within the applicable
                                 cure period, shall be resolved in accordance
                                 herewith.

                      (A)3.16.2  At the written request of either Party, and
                                 prior to any other formal dispute resolution
                                 proceedings, each Party shall designate an
                                 officer-level employee, at no less than the
                                 vice president level, to review, meet, and
                                 negotiate, in good faith, to resolve the
                                 Dispute. The Parties intend that these
                                 negotiations be conducted by non-lawyer,
                                 business representatives, and the locations,
                                 format, frequency, duration, and conclusions of
                                 these discussions shall be at the discretion of
                                 the representatives. By mutual agreement, the
                                 representatives may use other procedures, such
                                 as mediation, to assist in these negotiations.
                                 The discussions and correspondence among the
                                 representatives for the purposes of these
                                 negotiations shall be treated as Confidential
                                 Information developed for purposes of
                                 settlement, and shall be exempt from discovery
                                 and production, and

                                                                     Page 15
<PAGE>

                                                                          Part A
                                                                   General Terms

                                 shall not be admissible in any subsequent
                                 arbitration or other proceedings without the
                                 concurrence of both of the Parties.

                      (A)3.16.3  If the vice-presidential level representatives
                                 have not reached a resolution of the Dispute
                                 within thirty (30) calendar days after the
                                 matter is referred to them, then either Party
                                 may demand that the Dispute be settled by
                                 Arbitration. Such an arbitration proceeding
                                 shall be conducted by a single arbitrator,
                                 knowledgeable about the telecommunications
                                 industry. The arbitration proceedings shall be
                                 conducted under the then current rules of the
                                 American Arbitration Association ("AAA"). The
                                 Federal Arbitration Act, 9 U.S.C. Sections
                                 1-16, not state law, shall govern the
                                 arbitrability of the Dispute. The arbitrator
                                 shall not have authority to award punitive
                                 damages. All expedited procedures prescribed by
                                 the AAA rules shall apply. The arbitrator's
                                 award shall be final and binding and may be
                                 entered in any court having jurisdiction
                                 thereof. Each Party shall bear its own costs
                                 and attorneys' fees, and shall share equally in
                                 the fees and expenses of the arbitrator. The
                                 arbitration proceedings shall occur in the
                                 Denver, Colorado metropolitan area. It is
                                 acknowledged that the Parties, by mutual,
                                 written agreement, may change any of these
                                 arbitration practices for a particular, some,
                                 or all Dispute(s).

                      (A)3.16.4  Should it become necessary to resort to court
                                 proceedings to enforce a Party's compliance
                                 with the dispute resolution process set forth
                                 herein, and the court directs or otherwise
                                 requires compliance herewith, then all of the
                                 costs and expenses, including its reasonable
                                 attorney fees, incurred by the Party requesting
                                 such enforcement shall be reimbursed by the
                                 non-complying Party to the requesting Party.

                      (A)3.16.5  No Dispute, regardless of the form of action,
                                 arising out of this Agreement, may be brought
                                 by either Party more than two (2) years after
                                 the cause of action accrues.

           (A)3.17    CONTROLLING LAW

                      This Agreement was negotiated by the Parties in accordance
                      with the terms of the Act and the laws of the state where
                      service is provided hereunder. It shall be interpreted
                      solely in accordance with the terms of the Act and the
                      applicable state law in the state where the service is
                      provided.

           (A)3.18    JOINT WORK PRODUCT

                      This Agreement is the joint work product of the Parties
                      and has been negotiated by the Parties and their
                      respective counsel and shall be fairly interpreted in
                      accordance with its terms and, in the event of any
                      ambiguities, no inferences shall be drawn against either
                      Party.

                                                                         Page 16

<PAGE>

                                                                          Part A
                                                                   General Terms

           (A)3.19    RESPONSIBILITY FOR ENVIRONMENTAL CONTAMINATION

                      Neither Party shall be liable to the other for any costs
                      whatsoever resulting from the presence or release of any
                      environmental hazard that either Party did not introduce
                      to the affected work location. Both Parties shall defend
                      and hold harmless the other, its officers, directors and
                      employees from and against any losses, damages, claims,
                      demands, suits, liabilities, fines, penalties and
                      expenses (including reasonable attorneys' fees) that arise
                      out of or result from (i) any environmental hazard that
                      the indemnifying Party, its contractors or agents
                      introduce to the work locations or (ii) the presence or
                      release of any environmental hazard for which the
                      indemnifying Party is responsible under applicable law.

           (A)3.20    NOTICES

                      Any notices required by or concerning this Agreement shall
                      be sent to the Parties at the addresses shown below:

                      USW
                      Director Interconnection Compliance
                      1801 California, Room 2410
                      Denver, CO 80202

                      With copy to:
                      U S WEST Law Department
                      Attention: General Counsel, Interconnection
                      1801 California Street, 51st Floor
                      Denver, CO 80202

                      RESELLER
                      John Duffy
                      Peter Mills
                      3 Burlington Woods Drive
                      4th Floor
                      Burlington, MA 01803
                      Phone: 781-229-9599, ext. 136
                      Fax: 781-229-9499
                      E-mail: jduffy@essential.com

                      Each Party shall inform the other of any changes in the
                      above addresses.

           (A)3.21    RESPONSIBILITY OF EACH PARTY

                      Each Party is an independent contractor, and has and
                      hereby retains the right to exercise full control of and
                      supervision over its own performance of its obligations
                      under this Agreement and retains full control over the
                      employment, direction, compensation and discharge of all
                      employees assisting in the performance of such
                      obligations. Each Party will be solely responsible for all
                      matters relating to payment of such employees, including
                      compliance with social security taxes, withholding taxes
                      and all other regulations governing such matters. Each
                      Party will be solely responsible for proper handling,
                      storage, transport and disposal at its

                                                                         Page 17

<PAGE>
                                                                          Part A
                                                                   General Terms

                      own expense of all (i) substances or materials that it or
                      its contractors or agents bring to, create or assume
                      control over at work locations or, (ii) waste resulting
                      therefrom or otherwise generated in connection with its or
                      its contractors' or agents' activities at the work
                      locations. Subject to the limitations on liability and
                      except as otherwise provided in this Agreement, each Party
                      shall be responsible for (i) its own acts and performance
                      of all obligations imposed by applicable law in connection
                      with its activities, legal status and property, real or
                      personal and, (ii) the acts of its own affiliates,
                      employees, agents and contractors during the performance
                      of that Party's obligations hereunder.

           (A)3.22    NO THIRD PARTY BENEFICIARIES

                      This Agreement does not provide and shall not be construed
                      to provide third parties with any remedy, claim,
                      liability, reimbursement, cause of action, or other
                      privilege.

           (A)3.23    REFERENCED DOCUMENTS

                      All references to Sections shall be deemed to be
                      references to Sections of this Agreement unless the
                      context shall otherwise require. Whenever any provision of
                      this Agreement refers to a technical reference, technical
                      publication, RESELLER practice, USW practice, any
                      publication of telecommunications industry administrative
                      or technical standards, or any other document specifically
                      incorporated into this Agreement, it will be deemed to be
                      a reference to the most recent version or edition
                      (including any amendments, supplements, addenda, or
                      successors) of such document that is in effect, and will
                      include the most recent version or edition (including any
                      amendments, supplements, addenda, or successors) of each
                      document incorporated by reference in such a technical
                      reference, technical publication, RESELLER practice, USW
                      practice, or publication of industry standards. USW will
                      not implement changes in the most recent version or
                      edition in the documents described above when such changes
                      are optional. The existing configuration of either Party's
                      network may not be in immediate compliance with the latest
                      release of applicable referenced documents.

           (A)3.24    PUBLICITY

                      Neither Party shall publish or use any publicity materials
                      with respect to the execution and delivery or existence of
                      this Agreement without the prior written approval of the
                      other Party.

           (A)3.25    AMENDMENT

                      RESELLER and USW may mutually agree to amend this
                      Agreement in writing. Since it is possible that amendments
                      to this Agreement may be needed to fully satisfy the
                      purposes and objectives of this Agreement, the Parties
                      agree to work cooperatively, promptly and in good faith to
                      negotiate and implement any such additions, changes and
                      corrections to this Agreement.

                                                                         Page 18

<PAGE>

                                                                          Part A
                                                                   General Terms

           (A)3.26    EXECUTED IN COUNTERPARTS

                      This Agreement may be executed in any number of
                      counterparts, each of which shall be deemed an original;
                      but such counterparts shall together constitute one and
                      the same instrument.

           (A)3.27    HEADINGS OF NO FORCE OR EFFECT

                      The headings of Sections of this Agreement are for
                      convenience of reference only, and shall in no way define,
                      modify or restrict the meaning or interpretation of the
                      terms or provisions of this Agreement.

           (A)3.28    REGULATORY APPROVAL

                      The Parties understand and agree that this Agreement will
                      be filed with the Commission for approval. In the event
                      the Commission rejects any portion of this Agreement,
                      renders it inoperable or creates an ambiguity that
                      requires further amendment, the Parties agree to meet and
                      negotiate in good faith to arrive at a mutually acceptable
                      modification.

           (A)3.29    COMPLIANCE

                      Each Party shall comply with all federal, state, and local
                      laws, rules and regulations applicable to its performance
                      under this Agreement. Without limiting the foregoing, USW
                      and RESELLER agree to take all action necessary to keep
                      and maintain in full force and effect all permits,
                      licenses, certificates, insurance, and other authorities
                      needed to perform their respective obligations hereunder.

           (A)3.30    COMPLIANCE WITH THE COMMUNICATIONS ASSISTANCE FOR LAW
                      ENFORCEMENT ACT OF 1994 ("CALEA")

                      Each Party represents and warrants that any equipment,
                      facilities or services provided to the other Party under
                      this Agreement comply with CALEA. Each Party shall
                      indemnify and hold the other Party harmless from any and
                      all penalties imposed upon the other Party for such
                      noncompliance and shall at the noncompliant Party's sole
                      cost and expense, modify or replace any equipment,
                      facilities or services provided to the other Party under
                      this Agreement to ensure that such equipment, facilities
                      and services fully comply with CALEA.

           (A)3.31    COOPERATION

                      The Parties agree that this Agreement involves the
                      provision of USW services in ways such services were not
                      previously available and the introduction of new processes
                      and procedures to provide and bill such services.
                      Accordingly, the Parties agree to work jointly and
                      cooperatively in testing and implementing processes for
                      pre-ordering, ordering, maintenance, provisioning and
                      billing and in reasonably resolving issues which result
                      from such implementation on a timely basis. Electronic
                      processes and procedures are addressed in Part D of this
                      Agreement.

                                                                     Page 19
<PAGE>

                                                                         Part A
                                                                   General Terms

           (A)3.32    AVAILABILITY OF OTHER AGREEMENTS

                      With regard to the availability of other agreements, the
                      Parties agree that the provisions of Section 252(i) of the
                      Act shall apply, including state and federal, Commission
                      and court interpretive regulations and decisions in effect
                      from time to time.

                                                                     Page 20
<PAGE>

                                                                          Part B
                                                                          Resale

                                PART B - RESALE

(B)1.      DESCRIPTION

           (B)1.1     Pursuant to the Act and this Part B, USW shall offer for
                      resale at wholesale rates any Telecommunications Services
                      it provides to end users who are not Telecommunications
                      Carriers including terms and conditions (except prices) in
                      the USW Tariffs, where applicable. RESELLER may obtain
                      intraLATA toll service from USW for resale or RESELLER
                      has the option to self-provision intraLATA toll or to
                      obtain intraLATA toll for resale from another provider.

           (B)1.2     The Parties agree that certain USW services are not
                      available for resale under this Agreement and certain
                      other USW services are available for resale but not at a
                      discount, as identified in Part E or in individual state
                      Tariffs. The availability of services and applicable
                      discounts identified in Part E or in individual Tariffs
                      are subject to change pursuant to the Rates and Charges
                      sub-section of this Resale section.

(B)2.     TERMS AND CONDITIONS

           (B)2.1     Basic Exchange Telecommunications Service, Basic Exchange
                      Features, Private Line Service, Frame Relay Service and
                      intraLATA Toll may be resold only for their intended or
                      disclosed use and only to the same class of end user to
                      which USW sells such services (e.g., residence service may
                      not be resold to business end users). Service provided
                      directly to RESELLER for its own use, such as
                      administrative services, must be identified by RESELLER
                      and RESELLER must pay the full retail rates and prices for
                      such services.

           (B)2.2     USW shall provide to RESELLER Telecommunications Services
                      for resale that are at least equal in quality, and in
                      substantially the same time and manner that USW provides
                      these services to others, including other Resellers and
                      end users, and in accordance with any applicable
                      Commission service quality standards, including standards
                      the Commission may impose pursuant to Section 252 (e)(3)
                      of the Act.

           (B)2.3     In the event that there are existing agreements between
                      RESELLER and USW for resale under USW retail Tariff
                      discounts, RESELLER may elect to continue to obtain
                      services for resale under the existing agreements and
                      retail Tariff discounts or RESELLER may elect to terminate
                      such existing agreements and obtain such services under
                      this Agreement with the associated wholesale discount
                      specified in Part E of this Agreement.

           (B)2.4     In accordance with the Act, RESELLER will provide the date
                      it will begin to offer Telecommunications Services to
                      residential and business end users. RESELLER will provide
                      a two (2) year forecast within ninety (90) calendar days
                      of signing this Agreement The forecast shall be updated
                      and provided to USW on a annual basis or as requested by
                      USW. Each forecast will provide:

                                                                     Page 21
<PAGE>

                                                                          Part B
                                                                          Resale

                      - The date service will be offered (by city and/or state)
                      - The type and quantity of service(s) which will be
                        offered
                      - RESELLER's anticipated number of service orders
                      - Name of RESELLER's key contact personnel

                      The information provided pursuant to this paragraph shall
                      be considered Proprietary Information under the
                      Nondisclosure Section of this Agreement.

           (B)2.5     RESELLER may not reserve blocks of USW telephone numbers,
                      except as allowed by Tariffs.

           (B)2.6     USW will accept at no charge one primary listing for each
                      main telephone number belonging to RESELLER's end user
                      based on end user information provided to USW by RESELLER.
                      USW will place RESELLER's listings in USW's directory
                      listing database for directory assistance purposes.
                      Additional terms and conditions with respect to directory
                      listings are described in Part C of this Agreement.

           (B)2.7     USW shall provide to RESELLER, for RESELLER's end users,
                      E911/911 call routing to the appropriate Public Safety
                      Answering Point ("PSAP"). USW shall not be responsible
                      for any failure of RESELLER to provide accurate end user
                      information for listings in any databases in which USW is
                      required to retain and/or maintain end user information.
                      USW shall provide and validate RESELLER's end user
                      information to the Automatic Location Identification/
                      Database Management System ("ALI/DMS"). USW shall use its
                      standard process to update and maintain, on the same
                      schedule that it uses for its end users, RESELLER's end
                      user service information in the ALI/DMS used to support
                      E911/911 services. USW assumes no liability for the
                      accuracy of information provided by RESELLER.

           (B)2.8     If USW provides and RESELLER accepts operator services,
                      directory assistance, and intraLATA long distance as a
                      part of the resold line, it will be offered with standard
                      USW branding. RESELLER is not permitted to alter the
                      branding of these services in any manner when the services
                      are a part of the resold line without the prior written
                      approval of USW. However, at the request of RESELLER and
                      where technically feasible, USW will rebrand operator
                      services and directory assistance in RESELLER's name,
                      provided the charges associated with such rebranding are
                      paid by RESELLER.

           (B)2.9     RESELLER shall designate the Primary Interexchange Carrier
                      (PIC) assignments on behalf of its end users for interLATA
                      services and intraLATA services.

           (B)2.10    When end users switch from USW to RESELLER, or to
                      RESELLER from any other Reseller, and if they do not
                      change their service address to an address served by a
                      different Central Office, such end users shall be
                      permitted to retain their current telephone numbers if
                      they so desire. USW shall take no action to prevent
                      RESELLER end users from retaining their current telephone
                      numbers.

                                                                       Page 22

<PAGE>

                                                                          Part B
                                                                          Resale

           (B)2.11    RESELLER is liable for all fraud associated with service
                      to its end-users and accounts. USW takes no
                      responsibility, will not investigate, and will make no
                      adjustments to RESELLER's account in cases of fraud unless
                      such fraud is the result of any intentional act or gross
                      negligence of USW. Notwithstanding the above, if USW
                      becomes aware of potential fraud with respect to
                      RESELLER's accounts, USW will promptly inform RESELLER
                      and, at the direction of RESELLER, take reasonable action
                      to mitigate the fraud where such action is possible.

           (B)2.12    Resold services are available only where facilities
                      currently exist and are capable of providing such services
                      without construction of additional facilities or
                      enhancement of existing facilities. However, if RESELLER
                      requests that facilities be constructed or enhanced to
                      provide resold services, USW will review such requests on
                      a case-by-case basis and determine if it is economically
                      feasible for USW to build or enhance facilities. If USW
                      decides to build or enhance the requested facilities, USW
                      will develop and provide to RESELLER a price quote for the
                      construction. Construction charges associated with resold
                      services will be applied in the same manner that
                      construction charges apply to USW's retail end users. If
                      the quote is accepted, RESELLER will be billed the quoted
                      price and construction will commence after receipt of
                      payment.

           (B)2.13    In the event USW terminates the provisioning of any
                      resold services to RESELLER for any reason, including
                      RESELLER's non-payment of charges, RESELLER shall be
                      responsible for providing any and all necessary notice to
                      its end users of the termination. In no case shall USW be
                      responsible for providing such notice to RESELLER's end
                      users. USW will provide notice to RESELLER of USW's
                      termination of a resold service on a timely basis
                      consistent with Commission rules and notice requirements.

           (B)2.14    The underlying network provider of a resold service shall
                      be entitled to receive, from the purchaser of Switched
                      Access, the appropriate access charges pursuant to its
                      then effective Switched Access Tariff.

           (B)2.15    Centrex terms and conditions related to calculation of
                      charges for, and provisioning of common blocks, station
                      lines, and optional features will be based on the Centrex
                      definition of a system and a Reseller's serving location.

                      (B)2.15.1  Where a common block is applicable, a Centrex
                                 system is defined by a single common block or
                                 multiple common blocks for a single RESELLER
                                 within a single Central Office switching
                                 system. A common block defines the dialing plan
                                 for intercom calling, access to Public Switched
                                 Network and/or private facilities, station line
                                 and system restrictions and feature access
                                 arrangements and functionality. RESELLER may
                                 purchase multiple common blocks within a single
                                 Central Office switching system when RESELLER
                                 requires different dialing plans, feature
                                 access arrangements and

                                                                       Page 23

<PAGE>

                                                                        Part B
                                                                        Resale

                                 station line or system restrictions within a
                                 single system operation. A Reseller with
                                 multiple common blocks within the same Central
                                 Office switch may have Network Access Register
                                 and Private Facility trunk groups aggregated
                                 across multiple common blocks. Centrex system
                                 based optional features (i.e. Automatic Route
                                 Selection) may not be aggregated across
                                 multiple common blocks. A Centrex system must
                                 provide station lines to at least one location
                                 and may provide station lines to multiple
                                 locations.

                      (B)2.15.2  Centrex station lines are provisioned and
                                 charges are calculated based on serving
                                 Reseller's location. A location is defined as
                                 the site where USW facilities (cable plant from
                                 the serving Central Office switch) meet
                                 Reseller facilities (inside wire). In a multi-
                                 tenant building, USW may bring facilities
                                 directly to a single point of interconnection
                                 with Reseller facilities, typically in a
                                 basement equipment room, which would be
                                 considered a single location for this
                                 multi-tenant building. Should USW bring service
                                 to multiple floors or offices within a
                                 multi-tenant building each floor or office with
                                 a separate Reseller facilities termination
                                 point is considered a location. Multiple
                                 buildings within contiguous property (campus)
                                 will be provisioned and billed as a single
                                 location. Contiguous property is defined as
                                 property owned or leased by a single end user
                                 and not separated by public thoroughfare, river
                                 or railroad rights-of-way. Property will be
                                 considered contiguous when connected via
                                 connecting passageways or conduit acceptable to
                                 USW for its facilities. A Reseller with Centrex
                                 station lines from multiple Central Office
                                 switching systems, within the same USW Wire
                                 Center, and provisioned to the same location
                                 will not be charged for service or provisioned
                                 as if service was originating from a single
                                 Centrex system. For example, station lines may
                                 only be aggregated from a single Centrex
                                 Reseller system to a single Reseller serving
                                 location for rating purposes. RESELLER may not
                                 specify a USW Central Office as a RESELLER
                                 location for termination of Centrex station
                                 lines.

           (B)2.16    Private Line Service used for Special Access is available
                      for resale but not at a discount.

           (B)2.17    DSL Service (such as Megabit Service) is available for
                      resale by RESELLER out of USW's Interstate Tariff, but at
                      no wholesale discount.

(B)3.      RATES AND CHARGES

           (B)3.1     The Telecommunications Services identified in Part E are
                      available for resale at the wholesale discount percentage
                      shown in Part E. Telecommunications

                                                                       Page 24

<PAGE>

                                                                        Part B
                                                                        Resale

                      Services available for resale but excluded from the
                      wholesale pricing arrangement in this Agreement are
                      available at the retail Tariff rates.

           (B)3.2     The Customer Transfer Charges (CTC) as specified in Part E
                      apply when transferring services to RESELLER.

           (B)3.3     A Subscriber Line Charge (SLC), or any subsequent
                      federally mandated charge to end users, will continue
                      to be paid by RESELLER without discount for each local
                      exchange line resold under this Agreement. All federal and
                      state rules and regulations associated with SLC as found
                      in the applicable Tariffs also apply.

           (B)3.4     RESELLER will pay to USW the PIC change charge without
                      discount for RESELLER end user changes of interexchange or
                      intraLATA carriers. Any change in RESELLER's end users'
                      interexchange or intraLATA carrier must be requested by
                      RESELLER on behalf of its end user.

           (B)3.5     RESELLER agrees to pay USW when its end user activates any
                      services or features that are billed on a per use or per
                      activation basis subject to the applicable discount in
                      Part E as such may be amended pursuant to this Section
                      (e.g., continuous redial, last call return, call back
                      calling, call trace, etc.).

           (B)3.6     Product specific non-recurring charges, as set forth in
                      USW's applicable Tariffs will apply when additional lines,
                      trunks or circuits are added or when the end user adds
                      features or services to existing lines or trunks.

           (B)3.7     Miscellaneous charges, if applicable, will be consistent
                      with charges for equivalent services ordered by USW end
                      users.

           (B)3.8     If the Commission orders additional services to be
                      available for resale, or removes the resale requirement
                      for a service, the Parties agree that they will revise
                      Part E to incorporate the changes required by such order
                      into this Agreement, effective on the date ordered by the
                      Commission. If the Commission indicates those additional
                      services must be available for resale at wholesale
                      discount rates, those additional services will be added to
                      this Agreement at the original Agreement wholesale
                      discount rate. If the Commission, through a cost
                      proceeding, establishes wholesale discount rates and other
                      resale charges to be made generally available to Resellers
                      or establishes a resale Tariff, the Parties agree that
                      they will revise Part E to incorporate the Commission
                      ordered wholesale discount rates and/or other resale
                      charges into this Agreement effective on the date ordered
                      by the Commission.

           (B)3.9     USW shall have a reasonable time to implement system or
                      other changes necessary to bill the Commission ordered
                      rates or charges.

           (B)3.10    If the resold services are purchased pursuant to Tariffs
                      and the Tariff rates change, charges billed to RESELLER
                      for such services will be based on the new Tariff rates
                      less the applicable wholesale discount, if any, as agreed
                      to

                                                                       Page 25

<PAGE>

                                                                          Part B
                                                                          Resale

                      herein or as established by Commission order and/or resale
                      Tariff. The new rate will be effective upon the Tariff
                      effective date.

(B)4.      ORDERING PROCESS

           (B)4.1     RESELLER, or RESELLER's agent, shall act as the single
                      point of contact for its end users' service needs,
                      including without limitation, sales, service design, order
                      taking, provisioning, change orders, training,
                      maintenance, trouble reports, repair, post-sale servicing,
                      billing, collection and inquiry. RESELLER shall inform its
                      end users that they are end users of RESELLER for resold
                      services. RESELLER's end users contacting USW will be
                      instructed to contact RESELLER; however, nothing in this
                      Agreement, except as provided below, shall be deemed to
                      prohibit USW from discussing its products and services
                      with RESELLER's end users who call USW.

           (B)4.2     RESELLER shall transmit to USW all information necessary
                      for the ordering (billing, listing and other information),
                      installation, repair, maintenance and post-installation
                      servicing according to USW's standard procedures, as
                      described in the USW Interconnect & Resale Resource Guide
                      available on USW's Web site. Information shall be provided
                      using USW`s designated Local Service Request (LSR) format
                      which may include the LSR, end user and resale forms.
                      RESELLER must send USW complete and accurate end user
                      listing information for Directory Assistance, Directory
                      Listings, and 911 Emergency Services using USW's
                      designated resale directory listing order forms. When
                      USW's end user or the end user's new service provider
                      orders the discontinuance of the end user's existing
                      service in anticipation of moving to another service
                      provider, USW will render its closing bill to the end user
                      effective with the disconnection. If another service
                      provider, RESELLER's end user or RESELLER requests that
                      service be discontinued from RESELLER and subsequently
                      USW's service to RESELLER is discontinued USW will issue a
                      bill to RESELLER for that portion of the service provided
                      to RESELLER.. USW will notify RESELLER by FAX, OSS
                      interface or other agreed upon processes, in accordance
                      with the OSS section of this Agreement when an end user
                      moves to another service provider. USW will not provide
                      RESELLER with the name of the other service provider
                      selected by the end user.

           (B)4.3     RESELLER shall provide USW and USW shall provide RESELLER
                      with points of contact for order entry, problem resolution
                      and repair of the resold services.

           (B)4.4     Prior to placing orders on behalf of the end user,
                      RESELLER shall be responsible for obtaining and have in
                      its possession Proof of Authorization ("POA"), as set
                      forth in Part A of this Agreement.

           (B)4.5     Due date interval standards are addressed in the
                      Interconnect & Resale Resource Guide.

           (B)4.6     Firm Order Confirmation (FOC) guidelines are addressed in
                      the Interconnect & Resale Resource Guide.

                                                                       Page 26

<PAGE>

                                                                          Part B
                                                                          Resale

           (B)4.7     USW will provide completion notification that is equal to
                      that provided to USW end users.

           (B)4.8     USW will provide Design Layout Records when requested
                      under terms and conditions consistent with USW end users.

           (B)4.9     USW will handle jeopardy orders based upon the same
                      performance standards and criteria that USW provides to
                      itself.

(B)5.      BILLING

           (B)5.1     USW shall bill RESELLER and RESELLER is responsible for
                      all applicable charges for the resold services as provided
                      herein. RESELLER shall also be responsible for all
                      Tariffed charges and charges separately identified in this
                      Agreement associated with services that RESELLER resells
                      to an end user under this Agreement.

           (B)5.2     USW shall provide RESELLER, on a monthly basis, within
                      7-10 calendar days of the last day of the most recent
                      billing period, in an agreed upon standard electronic
                      billing format as detailed in Part D, billing information
                      including (1) a summary bill, and (2) individual end user
                      sub-account information consistent with the samples
                      available for RESELLER review.

(B)6.      MAINTENANCE AND REPAIR

           RESELLER and USW will employ the procedures for handling misdirected
           repair calls as specified in the Maintenance and Repair Section of
           this Agreement.

           (B)6.1     USW will maintain facilities and equipment used to provide
                      RESELLER resold services. RESELLER or its end user may not
                      rearrange, move, disconnect, or attempt to repair USW
                      facilities or equipment, other than by connection or
                      disconnection to any interface between USW and the end
                      user, without written consent of USW.

           (B)6.2     Maintenance and repair processes are detailed in the
                      Maintenance and Repair Section of this Agreement.

                                                                       Page 27

<PAGE>

                                                                         Part C
                                                             Directory Listings

                     PART C - WHITE PAGES DIRECTORY LISTINGS

(C)1.      DESCRIPTION

           White Pages Listings Service (Listings) consists of USW placing the
           names, addresses and telephone numbers of RESELLER's end users in
           USW's listing database, based on end user information provided to USW
           by RESELLER. USW is authorized to use Listings in Directory
           Assistance (DA) and as noted below.

(C)2.      TERMS AND CONDITIONS

           (C)2.1     RESELLER will provide in standard, mechanized format, and
                      USW will accept at no charge, one primary listing for each
                      main telephone number belonging to RESELLER's end users.
                      Primary listings for RESELLER will include the end user
                      Listings for any resold services or wireless services and
                      are further defined in USW's general exchange Tariffs.
                      RESELLER will be charged for premium and privacy listings,
                      (e.g., additional, foreign, cross reference,
                      informational, etc.), at USW's general exchange listing
                      Tariff rates, less the wholesale discount. If RESELLER
                      utilizes Remote Call Forwarding for local number
                      portability, RESELLER can list only one number without
                      charge - either the end user's original telephone number
                      or RESELLER-assigned number. The standard discounted rate
                      for an additional listing applies to the other number.

           (C)2.2     USW will furnish RESELLER the Listings format
                      specifications. All manual requests are considered a
                      project and require coordination between RESELLER and USW
                      to determine time frames.

           (C)2.3     RESELLER grants USW a non-exclusive license to incorporate
                      Listings information into its Directory Assistance
                      database. With this license USW will incorporate Listings
                      in the DA database.

           (C)2.4     No prior authorization is needed for USW to release
                      Listings to directory publishers or other third parties.
                      USW will incorporate Listings information in all existing
                      and future directory assistance applications developed by
                      USW. RESELLER authorizes USW to sell and otherwise make
                      Listings available to directory publishers. Listings shall
                      not be provided or sold in such a manner as to segregate
                      end users by carrier. USW will not charge for updating and
                      maintaining the Listings database. RESELLER will not
                      receive compensation from USW for any sale of Listings by
                      USW.

           (C)2.5     To the extent that state Tariffs limit USW's liability
                      with regard to Listings, the applicable state Tariff(s) is
                      incorporated herein and supersedes the Limitation of
                      Liability section of this Agreement with respect to
                      Listings only.

                                                                       Page 28
<PAGE>

                                                                          Part C
                                                              Directory Listings

           (C)2.6     USW is responsible for maintaining Listings, including
                      entering, changing, correcting, rearranging and removing
                      Listings in accordance with RESELLER orders. USW will take
                      reasonable steps in accordance with industry practices to
                      accommodate non-published and non-listed Listings provided
                      that RESELLER has supplied USW the necessary privacy
                      indicators on such Listings.

           (C)2.7     USW will include RESELLER Listings in USW's Directory
                      Assistance service to ensure that callers to USW's
                      Directory Assistance service have non-discriminatory
                      access to RESELLER's Listings.

           (C)2.8     USW will ensure RESELLER Listings provided to USW are
                      included in the white pages directory published on USW`s
                      behalf.

           (C)2.9     RESELLER agrees to provide to USW its end user names,
                      addresses and telephone numbers in a standard mechanized
                      format, as specified by USW.

           (C)2.10    RESELLER will supply its ACNA/CIC or CLCC/OCN, as
                      appropriate, with each order to provide USW the means of
                      identifying Listings ownership.

           (C)2.11    Upon request by USW, RESELLER shall submit proof to USW,
                      of authorization from each end user for which RESELLER
                      submits a change in end user's Listing.

           (C)2.12    RESELLER represents and warrants the end user
                      information provided to USW is accurate and correct.
                      RESELLER further represents and warrants that it has
                      reviewed all Listings provided to USW, including end
                      user requested restrictions on use such as
                      non-published and non-listed. RESELLER shall be solely
                      responsible for knowing and adhering to state laws or
                      rulings regarding Listings (e.g., no solicitation
                      requirements in the states of Arizona and Oregon,
                      privacy requirements in Colorado), and for supplying
                      USW with the applicable Listing information.

           (C)2.13    RESELLER is responsible for all dealings with, and on
                      behalf of, RESELLER's end users, including:

                      (C)2.13.1  All end user account activity, (e.g. end user
                                 queries and complaints).

                      (C)2.13.2  All account maintenance activity, (e.g.,
                                 additions, changes, issuance of orders for
                                 Listings to USW).

                      (C)2.13.3  Determining privacy requirements and accurately
                                 coding the privacy indicators for RESELLER's
                                 end user information. If end user information
                                 provided by RESELLER to USW does not contain a
                                 privacy indicator, no privacy restrictions will
                                 apply.

                                                                       Page 29
<PAGE>

                                                                          Part C
                                                              Directory Listings

                      (C)2.13.4  Any additional services requested by RESELLER's
                                 end users.

                                                                        Page 30
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                        PART D- MISCELLANEOUS PROVISIONS

(D)1.      NETWORK SECURITY

           (D)1.1     Protection of Service and Property - Each Party shall
                      exercise the same degree of care to prevent harm or
                      damage to the other Party and any third parties, its
                      employees, agents or end users, or their property as it
                      employs to protect its own personnel, end users and
                      property, etc. Each Party shall comply at all times with
                      USW security and safety procedures and requirements.

           (D)1.2     Revenue Protection - USW shall make available to RESELLER
                      all present and future fraud prevention or revenue
                      protection features. These features include, but are not
                      limited to screening codes, and 900 numbers.

           (D)1.3.    Law Enforcement Interface - USW provides emergency
                      assistance to 911 centers and law enforcement agencies
                      seven (7) days a week/twenty-four (24) hours a day.
                      Assistance includes, but is not limited to release of 911
                      trace and subscriber information; in-progress trace
                      requests; establishing emergency trace equipment, release
                      of information from an emergency trap/trace or *57 trace;
                      requests for emergency subscriber information; assistance
                      to law enforcement agencies in hostage/barricade
                      situations, kidnappings, bomb threats, extortion/scams,
                      runaways and life threats.

           (D)1.4     USW provides trap/trace, pen register and Title III
                      assistance directly to law enforcement, if such assistance
                      is directed by a court order. This service is provided
                      during normal business hours, Monday through Friday.
                      Exceptions are addressed in the above paragraph. The
                      charges for these services will be billed directly to the
                      law enforcement agency, without involvement of RESELLER,
                      for any lines served from USW Wire Centers or cross boxes.

           (D)1.5     In all cases involving telephone lines served from USW
                      Wire Centers or cross boxes, USW will perform
                      trap/trace Title III and pen register assistance
                      directly with law enforcement. RESELLER will not be
                      involved or notified of such actions, due to
                      non-disclosure court order considerations, as well as
                      timely response duties when law enforcement agencies
                      are involved. Exceptions to the above will be those
                      cases, as yet undetermined, where RESELLER must
                      participate due to technical reasons wherein its
                      circuitry must be accessed or modified to comply with
                      law enforcement, or for legal reasons that may evolve
                      over time. RESELLER will provide USW with a 24 hour a
                      day, 7 days a week contact for processing such
                      requests, should they occur.

(D)2.      ACCESS TO OPERATIONAL SUPPORT SYSTEMS (OSS)

           (D)2.1     Description

                      (D)2.1.1   USW has developed and shall continue to provide
                                 Operational Support Systems OSS interfaces
                                 using electronic gateways. These gateways act
                                 as a mediation or control point between
                                 RESELLER'S

                                                                       Page 31

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 and USW's OSS. These gateways provide security
                                 for the interfaces, protecting the integrity of
                                 the USW OSS and its databases. USW's OSS
                                 interfaces have been developed to support
                                 Pre-ordering, Ordering and Provisioning,
                                 Maintenance and Repair and Billing. Included
                                 below is a description of the products and
                                 functions supported by USW OSS interfaces and
                                 the technology used by each. This section
                                 describes the interfaces that USW has developed
                                 and shall provide RESELLER. Additional
                                 technical information and details shall be
                                 provided by USW in training sessions and
                                 documentation, such as the "Interconnect
                                 Mediated Access User's Guide". USW will
                                 continue to make improvements to the electronic
                                 interfaces as technology evolves, providing
                                 notification to RESELLER consistent with the
                                 provisions of this Section.

                      (D)2.1.2   Through its electronic gateways, USW shall
                                 provide RESELLER nondiscriminatory access to
                                 USW's operational support systems for
                                 pre-ordering, ordering and provisioning,
                                 maintenance and repair, and billing for resale.
                                 For the pre-ordering, ordering and provisioning
                                 of resold services, USW shall provide RESELLER
                                 access to its OSS in substantially the same
                                 time and manner as it provides to itself.

           (D)2.2     OSS Support for Pre-Ordering, Ordering and Provisioning

                      (D)2.2.1   LSR (Local Service Request) Ordering Process

                                 (D)2.2.1.1 RESELLER shall use electronic
                                            interfaces for orders placed using
                                            the LSR Ordering Process for the
                                            services it supports. The electronic
                                            interface gateways include both the
                                            Electronic Data Interchange (EDI)
                                            interface and the Interconnect
                                            Mediated Access (IMA) Graphical User
                                            Interface (GUI).

                                 (D)2.2.1.2 The EDI interface provides a single
                                            interface for Pre-Order and Order
                                            transactions from RESELLER to USW
                                            and is transaction based rather than
                                            batch based. The interface standards
                                            for EDI are based upon the Order &
                                            Billing Forum (OBF) Local Service
                                            Order Guidelines (LSOG), the
                                            Telecommunication Industry Forum
                                            TCIF) Customer Service Guideline and
                                            the American National Standards
                                            Institute/Accredited Standards
                                            Committee (ANSI ASC) X12 with
                                            exceptions as specified in the IMA
                                            and EDI disclosure documents which
                                            are provided in conjunction with the
                                            implementation responsibilities
                                            contained in this Section.

                                                                       Page 32

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 (D)2.2.1.3 The IMA GUI also provides a single
                                            interface for Pre-Order and Order
                                            transactions from RESELLER to USW
                                            and is browser based The IMA GUI
                                            interface is based on the LSOG and
                                            utilizes a WEB standard technology,
                                            Hyper Text Markup Language (HTML),
                                            JAVA, and the Transmission Control
                                            Protocol/Internet Protocol (TCP/IP)
                                            to transmit messages.

                                 (D)2.2.1.4 Functions

                                 (D)2.2.1.4.1 Pre-ordering

                                            Pre-Ordering refers to the set of
                                            activities performed in conjunction
                                            with placing an order. Pre-order
                                            consists of the following functions:
                                            validate address, service
                                            availability, review Customer
                                            Service Record (CSR), check facility
                                            availability, reserve telephone
                                            numbers, and schedule an
                                            appointment. The electronic
                                            interface gateways provide on-line
                                            capabilities to perform these
                                            functions. Not all functions apply
                                            to all products.

                                            (D)2.2.1.4.1.1 Validate address will
                                                       verify the end user's
                                                       address.

                                            (D)2.2.1.1.4.1.2 Service
                                                       Availability will return
                                                       the list of (1) POTS
                                                       products and services
                                                       available in the Central
                                                       Office switch serving a
                                                       particular end user
                                                       address, which will
                                                       indicate to RESELLER,
                                                       among other things, which
                                                       products and services are
                                                       authorized for resale in
                                                       the Central Office switch
                                                       serving a particular end
                                                       user address and (2)
                                                       non-switched-based
                                                       products and services
                                                       that RESELLER is
                                                       authorized to provide
                                                       according to its resale
                                                       agreement with USW.

                                            (D)2.2.1.1.4.1.3 Review Customer
                                                       Service Record (CSR)
                                                       gives RESELLER the
                                                       ability to request a
                                                       display of local exchange
                                                       services and features
                                                       (CPNI) USW is currently
                                                       providing to an end user.

                                                                       Page 33

<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

                          (D)2.2.1.4.1.4 Check Facility Availability will
                                     provide an indication of whether existing
                                     facilities are available or if new
                                     facilities are required, and if a
                                     technician must be dispatched to provide
                                     the facilities requested at the end user's
                                     address. This transaction does not reserve
                                     facilities and does not guarantee that
                                     facilities will or will not be available
                                     when the order is submitted.

                          (D)2.2.1.4.1.5 Reserve Telephone Numbers provides
                                     RESELLER with the ability to select an
                                     end user's telephone number. The
                                     reservation process is further divided
                                     into telephone number availability,
                                     selection, exchange and return
                                     functionality. Expiration period for
                                     selection and submission of Telephone
                                     Number are:

                                      -  A period up to thirty (30) minutes
                                         in which to make a telephone number
                                         selection. If this time limit is
                                         exceeded, and no attempt has been
                                         made to select the telephone numbers,
                                         the telephone numbers are sent back to
                                         the OSS and an error message is
                                         displayed on the LSR. A new query will
                                         need to be performed for available
                                         telephone numbers.

                                      -  When a telephone number has been
                                         reserved, there is a twenty-four (24)
                                         hour business period that the telephone
                                         number may be included on an LSR. If
                                         the time limit is exceeded, the
                                         telephone number is returned to the
                                         OSS.

                          (D)2.2.1.4.1.6 Schedule Appointment allows RESELLER
                                     to retrieve a calendar of available
                                     appointments and to reserve an appointment
                                     date and time so that a technician can be
                                     dispatched for premises and/or non-premises
                                     work.

                          (D)2.2.1.4.1.7 Expiration period for selection and
                                     submission of Appointment Reservation are:

                                      -  A selection must be made within a
                                         thirty (30) minute period. If an
                                         appointment

                                                                       Page 34

<PAGE>

                                                                          Part
                                                    D Miscellaneous Provisions

                                         has been selected and the time limit
                                         was exceeded, an error message will
                                         display. If the error message
                                         displays, an updated list of
                                         available appointments will need to
                                         be requested. If an appointment has
                                         already been reserved for this
                                         Purchase Order Number, the
                                         Appointment Confirmation window will
                                         be displayed and will be
                                         pre-populated with confirmation
                                         number, appointment date and time,
                                         and after and before times.

                                      -  Appointments are reserved for a
                                         24-hour business period. If the
                                         appointment is not attached to a
                                         submitted order within 24 business
                                         hours, the appointment is returned.
                                         When the appointment is successfully
                                         reserved, confirmation of the
                                         appointment will be displayed to
                                         RESELLER.

                                 (D)2.2.1.4.2 Ordering and Provisioning

                                         Submitting an LSR will result in the
                                         provisioning and installation, if
                                         necessary, of an end user's service.
                                         The functional set associated with
                                         ordering is: Create New LSR, Open
                                         LSR, Query LSR Status and FOC Return.

                                 (D)2.2.1.4.2.1 Create New LSR allows entry of
                                         information specific to the LSR,
                                         including required OBF forms,
                                         validates information and submits
                                         the LSR for processing.

                                 (D)2.2.1.4.2.2 Open LSR allows RESELLER to save
                                         LSRs it is not ready to submit for
                                         processing as a pending status. When
                                         an LSR is saved as pending, all the
                                         data in all the forms associated with
                                         the LSR is saved. This feature permits
                                         RESELLER to access, edit, submit,
                                         re-save, and purge pending LSRs. In
                                         addition, for issued LSRs, RESELLER
                                         can issue supplemental LSRs and
                                         cancellations.

                                                                       Page 35

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 (D)2.2.1.4.2.3 Query LSR Status allows RESELLER
                                         to obtain the status of the LSR. Status
                                         is provided to RESELLER upon inquiry.
                                         Order status functions include the
                                         following: Submitted, In Review,
                                         Issued, Rejected, Erred, Completed and
                                         Jeopardy.

                                 (D)2.2.1.4.2.4 FOC Return returns a Firm Order
                                         Confirmation to RESELLER. The FOC
                                         confirms that USW has received a SR,
                                         issued an order, and assigned an
                                         order number for tracking.

                      (D)2.2.1.5 Forecast of Usage

                                 (D)2.2.1.5.1 RESELLER shall supply USW with a
                                         forecast of products and volumes they
                                         anticipate ordering through the
                                         electronic interface gateways on a
                                         quarterly basis.

                                 (D)2.2.1.5.2 USW will use RESELLER's forecast
                                         to provide RESELLER sufficient
                                         capacity to provide the services and
                                         elements requested. If RESELLER
                                         exceeds its capacity without
                                         notification, to the extent that it
                                         causes degradation to other users'
                                         response times, RESELLER's use of
                                         its capacity on the IMA or EDI
                                         server may be discontinued until a
                                         resolution can be mutually agreed to
                                         by both Parties. USW will attempt to
                                         notify RESELLER before discontinuing
                                         RESELLER's use of the IMA or EDI
                                         server; however USW reserves the
                                         right to discontinue use if it is
                                         unable to contact RESELLER.

                                 (D)2.2.1.5.3 When RESELLER requests more than
                                         twenty (20) Secure IDs from USW
                                         RESELLER shall use a T1 line instead
                                         of dial-up capabilities.

                      (D)2.2.1.6. Access Service Request (ASR) Ordering Process

                                 (D)2.2.1.6.1 The Exchange Access Control and
                                         Tracking (EXACT) system may be used
                                         for orders placed using the ASR
                                         process. EXACT is based upon the OBF
                                         Access Service Order Guidelines
                                         (ASOG). The EXACT interface accepts
                                         a batch

                                                                       Page 36

<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

                                            file that is transmitted via a
                                            Network Data Mover (NDM) connection
                                            to USW from RESELLER. It is
                                            RESELLER's responsibility to obtain
                                            the appropriate software to
                                            interface with USW's EXACT system.

                      (D)2.2.1.7 Facility Based EDI Listing Process

                                 (D)2.2.1.7.1 The Facility Based EDI Listing
                                            Process is a single interface from
                                            RESELLER to USW. This interface is
                                            based upon the OBF LSOG and ANSI ASC
                                            X12 standards, version 4010. This
                                            interface enables RESELLER listing
                                            data to be translated and passed
                                            into the USW listing database. After
                                            USW's daily batch processing, a
                                            Confirmation/Completion record
                                            (for every PON provided on input) is
                                            returned to RESELLER via an EDI 855
                                            transaction.

                      (D)2.2.2   Maintenance and Repair

                                 (D)2.2.2.1 Maintenance and Repair electronic
                                            interfaces support the tracking and
                                            resolution of end users' repair and
                                            maintenance needs as reported to
                                            RESELLER. They facilitate the
                                            exchange of updated information and
                                            progress reports between USW and
                                            RESELLER while the Trouble Report
                                            (TR) is open and a USW technician is
                                            working on the resolution.

                                 (D)2.2.2.2 RESELLER shall use the electronic
                                            interface gateways for reporting
                                            trouble. The electronic interface
                                            gateways are comprised of either the
                                            Mediated Access System Electronic
                                            Bonding (MEDIACC EB) interface or
                                            the IMA GUI interface.

                                 (D)2.2.2.3 The MEDIACC Electronic Bonding (EB)
                                            interface uses CMIP protocol over
                                            X.25 packet switching network using
                                            ANS T1M1.5 227/228 standards.

                                 (D)2.2.2.4 The IMA GUI also provides a single
                                            interface for trouble reporting from
                                            RESELLER to USW and is browser
                                            based. The IMA GUI interface uses a
                                            Berkley Socket interface using ANSI
                                            T1M1.5 227/228 standards. The IMA
                                            GUI uses JAVA as the standard. The
                                            IMA GUI Interface currently supports
                                            trouble reporting for resale
                                            services.

                                                                       Page 37

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)2.2.2.5 Functions

                                 (D)2.2.2.5.1 Maintenance and Repair - The
                                            functions, processes and systems
                                            used in repair are based on a
                                            Trouble Report (TR), which is an
                                            electronic document maintained in
                                            one or more OSS. A TR contains
                                            information about the end user, the
                                            trouble, the status of the work on
                                            the trouble and the results of the
                                            investigation and resolution
                                            efforts. These business processes
                                            will be made available to RESELLER
                                            in the following functional set:
                                            open a trouble report, modify a
                                            trouble report, notification of
                                            status change, view trouble report
                                            status, cancel a trouble report,
                                            receive a trouble report history,
                                            resubmit/delete an erred trouble
                                            report and close a trouble report.

                                 (D)2.2.2.5.1.1 Open Trouble Report is the
                                            mechanism that captures information
                                            needed to resolve the trouble. Once
                                            a TR has been opened, if RESELLER is
                                            using MEDIACC EB, USW sends an
                                            electronic transaction to RESELLER
                                            identifying information about the TR
                                            (E.G., commitment date and tracking
                                            number).

                                 (D)2.2.2.5.1.2 In IMA for POTS, and in EBTA for
                                            POTS and designed services, Modify
                                            Trouble Report allows RESELLER to
                                            modify the trouble severity (for
                                            example; change from "service
                                            affecting" to "out of service") and
                                            trouble narrative on a TR until it
                                            has been cleared.

                                 (D)2.2.2.5.1.3 Status Change Notification
                                            provides notification to RESELLER
                                            that the status of a previously
                                            opened TR has changed. If RESELLER
                                            is using MEDIACC EB, RESELLER will
                                            receive this notification via an
                                            electronic transaction. If RESELLER
                                            is using the IMA GUI Interface,
                                            RESELLER will receive this
                                            notification via email and/or fax.

                                 (D)2.2.2.5.1.4 View Trouble Report
                                            Status/Trouble Report Status Request
                                            allows RESELLER to view the status
                                            of an opened Trouble Report. If
                                            RESELLER is using MEDIACC EB, USW
                                            sends an electronic transaction to
                                            RESELLER with the

                                                                       Page 38

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                            status of an opened TR after
                                            RESELLER sends an electronic
                                            transaction to request the status.

                                 (D)2.2.2.5.1.5 Cancel Trouble Report allows
                                            RESELLER to request cancellation of
                                            a previously opened TR. Once a
                                            request to cancel is received, an
                                            orderly cessation of the trouble
                                            resolution process begins. If USW
                                            has completed any work before the
                                            trouble resolution process is
                                            stopped, charges to RESELLER may
                                            apply.

                                 (D)2.2.2.5.1.6 Trouble Report History provides
                                            RESELLER with historical information
                                            on up to the last three trouble
                                            reports. For POTS resale, the
                                            disposition and trouble report date
                                            and time are provided. For design
                                            services resale, the trouble report
                                            date and time, a text description of
                                            the disposition, the USW Trouble
                                            Report Number, and the trouble type
                                            are provided. IMA provides trouble
                                            report history.

                                 (D)2.2.2.5.1.7 Resubmit/Delete allows trouble
                                            reports to be resubmitted or deleted
                                            via IMA GUI if, prior to entering
                                            USWs OSS, the transaction fails or
                                            errors. This transaction is only
                                            valid if the TR has not entered
                                            USW's OSS. This transaction is
                                            currently only available via IMA
                                            GUI.

                                 (D)2.2.5.1.8 Close a Trouble Report for resale,
                                            allows USW to close the TR once work
                                            is complete. For design resale
                                            services, USW sends RESELLER a
                                            request for verification to close.
                                            RESELLER then authorizes or denies
                                            the closure. RESELLER has
                                            twenty-four (24) hours to respond.
                                            If a response is not received within
                                            that time frame, the TR will
                                            automatically be closed. USW
                                            provides notification to RESELLER
                                            that a TR has been closed because
                                            the trouble was resolved. Additional
                                            information, (e.g., disposition,
                                            disposition description, outage
                                            duration, maintenance of service,
                                            charge indicator) is also included.
                                            If RESELLER is using EB, RESELLER
                                            will receive this response via
                                            an electronic

                                                                       Page 39

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                            transaction. If RESELLER is using
                                            the IMA GUI Interface, RESELLER will
                                            receive this response via email
                                            and/or fax.

                                 (D)2.2.2.5.1.9 MLT test results give RESELLER
                                            the ability to request a loop test
                                            for POTS service via EBTA. When
                                            RESELLER submits a TR through IMA,
                                            the technician handling the TR will
                                            order a MLT test in appropriate
                                            situations.

(D)2.3     Hours of Operation

           USW's electronic interface gateways will be available to Resellers
           according to the following schedule:

<TABLE>
<CAPTION>
--------------------------------------- ------------------------ --------------------- -----------------------
Function                                Monday - Friday          Saturday              Sunday
--------------------------------------- ------------------------ --------------------- -----------------------
<S>                                     <C>                      <C>                   <C>
IMA Pre-Order & Order                   06:00 - 20:00
--------------------------------------- ------------------------ --------------------- -----------------------
Exact Order                             06:00 - 19:00            07:00 - 17:00
--------------------------------------- ------------------------ --------------------- -----------------------
Repair                                  02:15 - 23:15            07:00 - 21:00         13:00 - 17:00
--------------------------------------- ------------------------ --------------------- -----------------------
</TABLE>

           USW shall notify Resellers regarding system downtime through mass
           facsimile distribution and pop-up windows in the IMA GUI. All
           referenced times are Mountain Time.

           The preceding times represent the period when USW commits that its
           OSS interfaces and downstream systems will be functioning (except for
           unforeseen system crashes) and its personnel will be available to
           assist RESELLER. USW's OSS interfaces are typically available 23
           hours a day. RESELLER may call any maintenance and repair issues to
           the applicable repair center 24 hours per day, seven days per week.
           USW shall provide RESELLER current repair contact numbers.

(D)2.4     Billing

           (D)2.4.1   For products billed out of the USW Interexchange Access
                      Billing System (IABS), USW will utilize the existing
                      CABS/BOS format and technology for the transmission of
                      bills.

           (D)2.4.2   For products billed out of the USW Customer Record
                      Information System (CRIS), USW will utilize the existing
                      EDI standard for the transmission of monthly local billing
                      information. EDI is an established standard under the
                      auspices of the American National Standards
                      Institute/Accredited Standards Committee (ANSI/ASC) X12
                      Committee. A proper subset of this specification has been
                      adopted by the Telecommunications Industry Forum (TCIF) as
                      the "811 Guidelines" specifically for the purposes of
                      telecommunications billing.

                                                                       Page 40

<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

(D)2.5     Outputs

           Output information will be provided to RESELLER in the form of bills,
           files, and reports. Bills will capture all regular monthly and
           incremental/usage charges and present them in a summarized format.
           The files and reports delivered to RESELLER provide more
           detailed information than the bills. They come in the following
           categories:

<TABLE>
<S>                                <C>
--------------------------------------------------------------------------------------------------
Usage Record File                  Line Usage Information
----------------------------------------------------------------------------------------------------
Loss and Completion                Order Information
----------------------------------------------------------------------------------------------------
Category 11                        Facility Based Line Usage Information
----------------------------------------------------------------------------------------------------
SAG/FAM                            Street Address/Facility Availability Information
--------------------------------------------------------------------------------------------------
</TABLE>

           (D)2.5.1   Bills

                      (D)2.5.1.1 CRIS Summary Bill - The CRIS (Customer Record
                                 Information System) Summary Bill represents a
                                 monthly summary of charges for most wholesale
                                 products sold by USW. This bill includes a
                                 total of all charges by entity plus a summary
                                 of current charges and adjustments on each
                                 sub-account. Individual sub-accounts are
                                 provided as billing detail and contain monthly,
                                 one time charges and incremental/call detail
                                 information. The Summary provides one bill and
                                 one payment document for RESELLER. These bills
                                 are segmented by state and bill cycle. The
                                 number of bills received by RESELLER is
                                 dictated by the product ordered and the USW
                                 region in which RESELLER is operating.

                      (D)2.5.1.2 IABS Bill - The IABS (Interexchange Access
                                 Billing System) Bill represents a monthly
                                 summary of charges. This bill includes monthly
                                 and one time charges plus a summary of any
                                 usage charges. These bills are segmented by
                                 product, LATA, billing account number (BAN) and
                                 bill cycle.

           (D)2.5.2   Files and Reports

                      (D)2.5.2.1 Daily Usage Record File provides the
                                 accumulated set of call information for a given
                                 day as captured, or "recorded" by the network
                                 switches. This file will be transmitted Monday
                                 through Friday, excluding USW holidays. This
                                 information is a file of un-rated USW
                                 originated usage messages and rated RESELLER
                                 originated usage messages. It is provided in
                                 Alliance for Telecommunication Industry
                                 Solution (ATIS) standard

                                                                       Page 41

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 Electronic Message Interface (EMI) format. This
                                 EMI format is outlined in the document SR-320;
                                 which can be obtained directly from ATIS. The
                                 Daily Usage Record File contains multi-state
                                 data for the Data Processing Center generating
                                 this information. Individual state
                                 identification information is contained with
                                 the message detail. USW will provide this data
                                 to RESELLER with the same level of precision
                                 and accuracy it provides itself. This file will
                                 be provided for Resale services.

                      (D)2.5.2.2 The charge for this Daily Usage Record File is
                                 contained in Part E of this Agreement.

                      (D)2.5.2.3 Routing of in-region IntraLATA Collect, Calling
                                 Card, and Third Number Billed Messages - USW
                                 will distribute inregion intraLATA collect,
                                 calling card, and third number billed messages
                                 to RESELLER and exchange with other
                                 Co-Providers operating in region in a manner
                                 consistent with existing inter-company
                                 processing agreements. Whenever the daily usage
                                 information is transmitted to a carrier, it
                                 will contain these records for these types of
                                 calls as well.

                      (D)2.5.2.4 Loss Report provides RESELLER with a daily
                                 report that contains a list of accounts that
                                 have had lines and/or services disconnected.
                                 This may indicate that the end user has changed
                                 Resellers or removed services from an existing
                                 account. This report also details the order
                                 number, service name and address, and date this
                                 change was made. Individual reports will be
                                 provided for resale services.:

                      (D)2.5.2.5 Completion Report provides RESELLER with a
                                 daily report. This report is used to advise
                                 RESELLER that the order(s) for the service(s)
                                 requested is complete. It details the order
                                 number, service name and address and date this
                                 change was completed. Individual reports will
                                 be provided for resale services.:

                                 This report media is described in Exhibit C.

                      (D)2.5.2.6 Category 11 Records are Exchange Message
                                 Records (EMR) which provide mechanized record
                                 formats that can be used to exchange access
                                 usage information between USW and RESELLER.
                                 Category 1101 series

                                                                       Page 42

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 records are used to exchange detailed access
                                 usage information.

                      (D)2.5.2.7 Category 1150 series records are used to
                                 exchange summarized Meet Point Billed access
                                 minutes-of-use.

                                 These mechanized records are available from USW
                                 in the following formats:

                                 NDM (direct connect or dial-up)
                                 Comet
                                 Tape
                                 Cartridge

                      (D)2.5.2.8 SAG/FAM Files - The SAG (Street Address Guide)/
                                 FAM (Facility Availability Matrix) files
                                 contain the following information:

                                 SAG provides: - Address and Serving Central
                                 Office Information.

                                 FAM provides USOCs and descriptions by state -
                                 (POTS services only). USOC availability by
                                 NPA-NXX (with the exception of Centrex).
                                 interLATA/intraLATA carriers by NPA-NXX.

                                 These files are made available via a download
                                 process. They can be retrieved by ftp (file
                                 transfer protocol), NDM (Network Data Mover)
                                 connectivity, or a Web browser.

(D)2.6     Modifications to OSS Interfaces

           (D)2.6.1   RESELLER and USW agree to discuss the modification of OSS
                      interfaces based upon evolving standards (e.g., data
                      elements, protocols, transport networks, etc.) and
                      guidelines issued by or referenced by relevant Alliance
                      for Telecommunication Industry Solution (ATIS) committees.
                      Establishment of new, or changes to industry standards and
                      guidelines will be reviewed semi-annually. The review will
                      consider standards and guidelines that have reached final
                      closure as well as those published in final form. Both
                      Parties agree to evaluate evolving standards and determine
                      the relevant modification to be implemented based upon the
                      latest approved version adopted or the latest version
                      reflecting final closure by the relevant ATIS committee or
                      subcommittee. As a result of the review, USW shall draft
                      appropriate interface specifications that shall be made
                      available to RESELLER through the electronic gateway
                      disclosure document. Changes shall be implemented in the
                      next release after the distribution of the electronic
                      gateway disclosure document to the Resellers.

                                                                       Page 43

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)2.6.2   In the course of establishing operational ready
                                 system interfaces between USW and RESELLER to
                                 support local service delivery, RESELLER and
                                 USW may need to define and implement system
                                 interface specifications that are supplemental
                                 to existing standards. RESELLER and USW will
                                 submit such specifications to the appropriate
                                 standards committee and will work towards
                                 their acceptance as a standard.

                      (D)2.6.3   Release updates will be based on regulatory
                                 obligations as dictated by the FCC or
                                 Commissions and, as time permits, business
                                 requirements. USW will provide to RESELLER the
                                 features list for modifications to the
                                 interface. Specifications for interface
                                 modifications will be provided to RESELLER
                                 three (3) weeks prior to the release date.
                                 RESELLER is required to upgrade to the current
                                 release within six (6) months of the
                                 installation date.

           (D)2.7     Reseller Responsibilities for Implementation of OSS
                      Interfaces

                      (D)2.7.1   Before any RESELLER implementation can begin,
                                 RESELLER must completely and accurately answer
                                 the New Customer Questionnaire. This
                                 questionnaire is provided by the USW account
                                 manager and details information needed by USW
                                 in order to establish service for RESELLER.

                      (D)2.7.2   Once USW receives a complete and accurate New
                                 Customer Questionnaire, USW and RESELLER will
                                 mutually agree upon time frames for RESELLER
                                 implementation.

                      (D)2.7.3   If using the EDI interfaces, USW will provide
                                 RESELLER with a copy of the Production
                                 Readiness Verification document. RESELLER is
                                 obligated to meet the requirements specified in
                                 the Production Readiness Verification document
                                 regardless of whether RESELLER chooses to
                                 participate in the Production Readiness
                                 Verification Test.

           (D)2.8     Reseller Responsibilities for On-going Support for OSS
                      Interfaces

                      (D)2.8.1   If using the IMA GUI interface, RESELLER must
                                 work with USW to train RESELLER personnel on
                                 the IMA GUI functions that RESELLER will be
                                 using. USW and RESELLER shall concur on which
                                 IMA GUI functions should be included in
                                 RESELLER's training. USW and RESELLER shall
                                 make reasonable efforts to schedule training in
                                 a timely fashion.

                      (D)2.8.2   An exchange protocol will be used to transport
                                 EDI formatted content. RESELLER must perform
                                 certification testing of exchange protocol
                                 prior to using EDI.

                                                                       Page 44

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)2.8.3   If RESELLER is using EDI, USW shall provide
                                 RESELLER with a pre-allotted amount of time to
                                 complete certification of its business
                                 scenarios. It is the sole responsibility of
                                 RESELLER to schedule an appointment with USW
                                 for certification of its business scenarios.
                                 RESELLER must comply with the agreed upon dates
                                 and times scheduled for the certification of
                                 its business scenarios. If the certification of
                                 business scenarios is delayed due to RESELLER,
                                 it is the sole responsibility of RESELLER to
                                 schedule new appointments for certification of
                                 its business scenarios. Conflicts in the
                                 schedule could result in certification being
                                 delayed. If a delay is due to USW, USW will
                                 honor RESELLER's schedule through the use of
                                 alternative hours.

                      (D)2.8.4   If RESELLER is using the EDI interface,
                                 RESELLER must work with USW to certify the
                                 business scenarios that RESELLER will be using
                                 in order to ensure successful transaction
                                 processing. USW and RESELLER shall mutually
                                 agree to the business scenarios for which
                                 RESELLER is required to be certified.
                                 Certification is granted only for a specific
                                 release of EDI. New releases of EDI may require
                                 re-certification of some or all business
                                 scenarios. A determination as to the need for
                                 re-certification will be made by the USW
                                 Coordinator in conjunction with the release
                                 manager of each EDI release. Notice of the need
                                 for re-certification will be provided to
                                 RESELLER three (3) weeks prior to the release
                                 date.

                      (D)2.8.5   In the event of Electronic Interface trouble,
                                 RESELLER shall use its best efforts to isolate
                                 and resolve the trouble using the guidelines
                                 provided in the Production Readiness
                                 Verification document. If RESELLER cannot
                                 resolve the problem, then RESELLER should
                                 contact the LSP Systems Help Desk. The LSP
                                 Systems Help Desk is RESELLER's Single Point of
                                 Contact for electronic interface trouble.

           (D)2.9     Reseller Support

                      (D)2.9.1   USW shall provide adequate assistance to
                                 RESELLER for RESELLER to understand how to
                                 implement and use the OSS functions for which
                                 USW provides access. This assistance will
                                 include training, documentation, and a LSP Help
                                 Desk. The LSP Help Desk will provide a single
                                 point of entry for RESELLER to gain assistance
                                 in areas involving connectivity, system
                                 availability, and file outputs. The LSP Systems
                                 Help Desk is available Monday through Friday,
                                 6:00 a.m. until 8:00 p.m. Mountain Time,
                                 excluding USW holidays. The Help Desk areas are
                                 further described below..

                                 (D)2.9.1.1 Connectivity covers trouble with
                                            RESELLER's access to the USW system
                                            for hardware configuration
                                            requirements with relevance to EDI
                                            and IMA GUI;

                                                                       Page 45

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                            software configuration requirements
                                            with relevance to EDI and IMA GUI;
                                            modem configuration requirements; T1
                                            configuration and dial in string
                                            requirements; firewall access
                                            configuration; Secure ID
                                            configuration; Profile Setup and
                                            password verification.

                                 (D)2.9.1.2 System availability covers system
                                            errors generated during an attempt
                                            by RESELLER to place orders or open
                                            trouble reports through EDI and IMA
                                            GUI. These system errors are limited
                                            to: POTS; Design Services and
                                            Repair.

                                 (D)2.9.1.3 File Outputs covers RESELLER's
                                            output files and reports produced
                                            from its usage and order activity.
                                            File outputs system errors are
                                            limited to: Daily Usage File; Loss /
                                            Completion File; IABS Bill; CRIS
                                            Summary Bill; Category 11 Report and
                                            SAG/FAM Reports.

                      (D)2.9.2   Additional assistance to Resellers is available
                                 through various web sites. These web sites
                                 provide electronic interface training
                                 information and user documentation and
                                 technical specifications.

           (D)2.10    Compensation / Cost Recovery

                      On-going and one-time startup charges, as applicable, will
                      be billed at rates to be specified by the Commission at
                      the completion of an appropriate cost docket hearing. USW
                      shall establish rates for any systems charges not included
                      in appropriate cost docket hearings.

(D)3.      U S WEST DEX

           USW and RESELLER agree that certain issues outside the provision of
           basic white page directory listings, such as yellow pages
           advertising, yellow pages listings, directory coverage, directory
           distribution, access to call guide pages (phone service pages),
           applicable listings criteria, white page enhancements and publication
           schedules will be the subject of negotiations between RESELLER and
           directory publishers, including U S WEST Dex. USW acknowledges that
           RESELLER may request USW to facilitate discussions between RESELLER
           and U S WEST Dex.

(D)4.      NOTICE OF CHANGES

           Notice should be written and provide pertinent descriptive
           information of such changes, within the limitations of
           confidentiality and disclosure, such that the other Party can
           evaluate potential effects. Also included with the written notice
           should be contact names and phone numbers for subsequent discussions.

           This represents good faith effort on the part of the Parties and will
           evolve over time as required for the effective provision of resale
           services and end user service delivery.

                                                                       Page 46

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

(D)5.      MAINTENANCE AND REPAIR

           (D)5.1     Service Levels

                      (D)5.1.1   USW will provide repair and maintenance for all
                                 services covered by this Agreement in a manner
                                 equal to that which USW provides for itself.

                      (D)5.1.2   During the term of this Agreement, USW will
                                 provide necessary maintenance business process
                                 support to allow RESELLER to provide similar
                                 service quality to that provided by USW to its
                                 end users.

                      (D)5.1.3   USW will perform repair service that is equal
                                 in timeliness and quality to that which it
                                 provides to its own end users.

           (D)5.2     Branding

                      (D)5.2.1   Should USW need to use various forms for
                                 communication with RESELLER end users (while
                                 out on premises dispatch on behalf of RESELLER,
                                 for example), USW will use unbranded forms.

                      (D)5.2.2   If required by RESELLER, USW will use branded
                                 forms provided at RESELLER's full expense,
                                 covering training costs, storage, printing,
                                 distribution and all other branding-related
                                 costs.

           (D)5.3     Service interruptions

                      (D)5.3.1   The characteristics and methods of operation of
                                 any circuits, facilities or equipment of either
                                 Party connected with the services, facilities
                                 or equipment of the other Party pursuant to
                                 this Agreement shall not: 1) interfere with or
                                 impair service over any facilities of the other
                                 Party; its affiliated companies, or its
                                 connecting and concurring carriers involved in
                                 providing its services; 2) cause damage to
                                 their plant; 3) violate any applicable law or
                                 regulation regarding the invasion of privacy of
                                 any communications carried over the Party's
                                 facilities; or 4) create hazards to the
                                 employees of either Party or to the public.
                                 Each of these requirements is hereinafter
                                 referred to as an "Impairment of Service".

                      (D)5.3.2   If it is confirmed that either Party is causing
                                 an Impairment of Service, as set forth in this
                                 Section, the Party whose network or service is
                                 being impaired (the "Impaired Party") shall
                                 promptly notify the Party causing the
                                 Impairment of Service (the "Impairing Party")
                                 of the nature and location of the problem. The
                                 Impaired Party shall advise the Impaidng Party
                                 that, unless promptly rectified, a temporary
                                 discontinuance of the use of any circuit,
                                 facility or equipment may be required. The
                                 Impairing Party and the Impaired Party agree to
                                 work together to attempt to promptly resolve
                                 the Impairment of Service. If the Impairing
                                 Party is unable to promptly remedy the
                                 Impairment of

                                                                       Page 47

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 Service, the Impaired Party may temporarily
                                 discontinue use of the affected circuit,
                                 facility or equipment.

                      (D)5.3.3   To facilitate trouble reporting and to
                                 coordinate the repair of the service provided
                                 by each Party to the other under this
                                 Agreement, each Party shall designate a repair
                                 center for such service.

                      (D)5.3.4   Each Party shall furnish a trouble reporting
                                 telephone number for the designated repair
                                 center. This number shall give access to the
                                 location where records are normally located and
                                 where current status reports on any trouble
                                 reports are readily available. If necessary,
                                 alternative out-of-hours procedures shall be
                                 established to ensure access to a location that
                                 is staffed and has the authority to initiate
                                 corrective action.

                      (D)5.3.5   Before either Party reports a trouble
                                 condition, it shall use its best efforts to
                                 isolate the trouble to the other's facilities

                                 (D)5.3.5.1 In cases where a trouble condition
                                            affects a significant portion of the
                                            other's service, the Parties shall
                                            assign the same priority provided to
                                            other Resellers and to itself.

                                 (D)5.3.5.2 The Parties shall cooperate in
                                            isolating trouble conditions.

           (D)5.4     Trouble Isolation

                      (D)5.4.1   According to applicable state Tariffs, USW will
                                 bill appropriate Trouble Isolation Charges for
                                 dispatched work done by USW where the trouble
                                 is found to be on the end user's side of the
                                 NID or trouble is found to be in RESELLER's
                                 portion of the network.

                      (D)5.4.2   Other Trouble Isolation Charges may also be
                                 imposed by USW on RESELLER for other internal
                                 repair work incurred on behalf of RESELLER and
                                 later found to be in RESELLER network
                                 components.

           (D)5.5     Inside Wire Maintenance

                      Except where specifically required by state or federal
                      regulatory mandates, USW will not perform any maintenance
                      of inside wire (premises wiring beyond the end user's NID)
                      for RESELLER or its end users.

           (D)5.6     Testing/Test Requests/Coordinated Testing

                      (D)5.6.1   USW will make the decision to test an end
                                 user's line or circuit. The test systems used
                                 by USW are finite, and their capacity has been
                                 designed according to USVVs operating
                                 standards.

                                                                       Page 48

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)5.6.2   Although some types of trouble reports
                                 typically will not require a test, USW usually
                                 runs certain standard tests on each line on
                                 which trouble has been reported.

                      (D)5.6.3   Prior to any test being conducted on a line,
                                 USW must receive a trouble report from
                                 RESELLER.

                      (D)5.6.4   USW end users are not given test results. On
                                 manually-reported trouble USW will not provide
                                 to RESELLER the test results for its trouble
                                 reports. For electronically-reported trouble,
                                 RESELLER may see various basic test results.

           (D)5.7     Workcenter Interfaces

                      (D)5.7.1   USW and RESELLER shall work cooperatively to
                                 develop positive, close working relationships
                                 among corresponding work centers involved in
                                 the trouble resolution processes..

           (D)5.8     Misdirected Repair Calls

                      (D)5.8.1   RESELLER shall inform its own end users where
                                 to report their trouble conditions. Persons
                                 placing a misdirected repair call will be
                                 advised to call their own telephone service
                                 provider and will be provided the correct
                                 telephone number for that purpose (this
                                 referral may occur within a voice response
                                 system or other interactive systems).

                      (D)5.8.2   RESELLER and USW will employ the following
                                 procedures for handling misdirected repair
                                 calls;

                                 (D)5.8.2.1 RESELLER and USW will provide their
                                            respective end users with the
                                            correct telephone numbers to call
                                            for access to their respective
                                            repair bureaus.

                                 (D)5.8.2.2 End users of RESELLER shall be
                                            instructed to report all cases of
                                            trouble to RESELLER. End users of
                                            USW shall be instructed to report
                                            all cases of trouble to USW.

                                 (D)5.8.2.3 To the extent the correct provider
                                            can be determined, misdirected
                                            repair calls will be referred to the
                                            proper provider of Basic Exchange
                                            Telecommunications Service.

                                 (D)5.8.2.4 RESELLER and USW will provide their
                                            respective repair contact numbers to
                                            one another on a reciprocal basis.

                                 (D)5.8.2.5 In responding to repair calls,
                                            neither Party shall make disparaging
                                            remarks about each other, nor shall
                                            they use these repair calls as the
                                            basis for internal referrals or to
                                            solicit end users to market
                                            services.

                                                                       Page 49

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 (D)5.8.2.6 Performance targets for speed of
                                            repair call answering will be the
                                            same as USW's performance targets
                                            for its own end users.

           (D)5.9     Major Outages/Restoral/Notification

                      (D)5.9.1   USW will notify RESELLER of major network
                                 outages as soon as is practical. This
                                 notification will be via e-mail to RESELLER's
                                 identified contact. With the minor exception of
                                 certain proprietary information, USW will
                                 utilize the same thresholds and processes for
                                 external notification as it does for internal
                                 purposes. This major outage information will be
                                 sent via E-mail on the same frequency schedule
                                 as is provided internally within USW. Service
                                 restoration will be nondiscriminatory, and will
                                 be accomplished as quickly as possible
                                 according to USW and/or industry standards.

                      (D)5.9.2   If desired, USW will meet with associated
                                 personnel from RESELLER to share contact
                                 information and review USW's outage restoral
                                 processes and notification processes.

                      (D)5.9.3   USW's emergency restoration process operates on
                                 a 7X24 basis.

           (D)5.10    Proactive Maintenance

                      (D)5.10.1  USW will perform scheduled maintenance equal in
                                 quality to what it provides to itself.

                      (D)5.10.2  USW will work cooperatively with RESELLER to
                                 develop industry-wide processes to provide as
                                 much notice as possible to RESELLER of pending
                                 maintenance activity. Such process work will
                                 include establishment of reasonable thresholds
                                 and notification standards.

           (D)5.11    Hours of Coverage

                      (D)5.11.1  USW's repair operation is 7 days a week, 24
                                 hours a day. Not all functions or locations are
                                 covered with scheduled employees on a 7X24
                                 basis. Where such 7X24 coverage is not
                                 available USW's repair operations center
                                 (always available 7X24) can call-out
                                 technicians orother personnel required for the
                                 situation.

           (D)5.12    Escalations

                      (D)5.12.1  USW will provide trouble escalation procedures
                                 to RESELLER. Such procedures will be based on
                                 the processes USW employs for its own end
                                 users. USW escalations are manual processes.

                      (D)5.12.2  USW repair escalations begin with calls to the
                                 up-front trouble reporting centers.

           (D)5.13    Dispatch

                      (D)5.13.1  USW will provide maintenance dispatch personnel
                                 on the same schedule provided for its end
                                 users.

                                                                       Page 50
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)5.13.2  Upon receipt of a trouble report from RESELLER,
                                 USW will do all that is reasonable and
                                 practical, according to internal and industry
                                 standards, to resolve the repair condition. USW
                                 will dispatch repair personnel, if necessary,
                                 to repair the condition. It will be USW's
                                 decision whether it is necessary to send a
                                 technician on a dispatch. USW will make this
                                 dispatch decision based on the best information
                                 available in the trouble resolution process.
                                 Since it is not always necessary to dispatch to
                                 resolve trouble; should RESELLER require a
                                 dispatch when USW believes the dispatch is not
                                 necessary, appropriate charges may be billed to
                                 RESELLER for dispatch-related costs.

                      (D)5.13.3  For non-designed resale services USW will not
                                 request authorization from RESELLER prior to
                                 dispatch. For lines supported by USW's
                                 designed services process, USW may accept
                                 RESELLER authorization to dispatch. USW's
                                 operational processes are regularly reviewed
                                 and may be altered in the future. Should
                                 processes be changed, RESELLER will be
                                 notified.

                      (D)5.13.4  USW expects that RESELLER will have performed
                                 appropriate trouble isolation and screening
                                 prior to handing the trouble report off to USW.

           (D)5.14    Electronic Reporting

                      (D)5.14.1  USW will accept repair reports from RESELLER
                                 through a mechanized system (IMA).

                      (D)5.14.2  USW will work cooperatively to develop repair
                                 reporting via electronic bonding (other than
                                 IMA), based on national standards.

           (D)5.15    Intervals

                      (D)5.15.1  Similar trouble conditions, whether reported by
                                 USW end users or on behalf of RESELLER end
                                 users, will receive similar commitment
                                 intervals.

           (D)5.16    Jeopardy Management

                      (D)5.16.1  Notification will be given as soon as USW is
                                 aware that a trouble report interval is likely
                                 to be missed. This process will be the same as
                                 that used by USW for its own end users.

           (D)5.17    Trouble Screening

                      (D)5.17.1  RESELLER shall screen and test its end user
                                 trouble reports completely enough to insure
                                 that it sends USW only trouble reports that
                                 involve USW facilities.

                                                                       Page 51

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)5.17.2  If desired, USW will cooperate with RESELLER to
                                 show RESELLER how USW screens trouble
                                 conditions in its own centers, so that RESELLER
                                 may employ similar techniques in its centers.

           (D)5.18    Maintenance Standards

                      (D)5.18.1  USW will cooperate with RESELLER to meet the
                                 maintenance standards outlined in this
                                 Agreement.

                      (D)5.18.2  For manually-reported trouble, USW will inform
                                 RESELLER of repair completion as soon as
                                 practical after completion. On electronically
                                 reported trouble reports the electronic system
                                 will automatically update status information,
                                 including trouble completion, across the joint
                                 electronic gateway.

           (D)5.19    End User Interfaces

                      (D)5.19.1  RESELLER will be responsible for all
                                 interactions with its end users including
                                 service call handling and notifying end users
                                 of trouble status and resolution.

                      (D)5.19.2  All USW employees who perform repair service
                                 for RESELLER end users will be trained in
                                 non-discriminatory behavior.

           (D)5.20    Repair Call Handling

                      (D)5.20.1  Manually-reported repair calls by RESELLER to
                                 USW will be answered with the same quality and
                                 speed USW answers calls from its own end users.

           (D)5.21    Single Point of Contact

                      (D)5.21.1  USW will provide a single point of contact for
                                 RESELLER to report maintenance issues and
                                 trouble reports via electronic interfaces seven
                                 days a week, twenty-four hours a day.

                      (D)5.21.2  For manually-reported trouble reports, a single
                                 7X24 trouble reporting telephone number will be
                                 provided to RESELLER for each category of
                                 trouble situation encountered.

           (D)5.22    Maintenance Windows

                      (D)5.22.1  Generally, USW performs major switch
                                 maintenance activities during off-hours time
                                 periods, during certain "maintenance windows"
                                 in the early morning hours and/or on weekends.

                      (D)5.22.2  Generally, the maintenance window is from 10:00
                                 PM to 6:00 AM Monday through Friday and from
                                 10:00 PM Saturday to 6:00 AM Monday.

                      (D)5.22.3  Although USW attempts to perform major switch
                                 maintenance at these times, on some occasions
                                 this will not be possible.

                                                                       Page 52

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

(D)6.      SERVICE PERFORMANCE

           (D)6.1     General Provisions

                      (D)6.1.1   USW will provide reports of service
                                 indicators that will assist in an evaluation of
                                 the service provided to RESELLER.

                      (D)6.1.2   In no instance shall this Agreement be
                                 construed to require USW to provide superior
                                 levels of service to RESELLER in comparison to
                                 the level of service USW provides to itself or
                                 its own end users.

                      (D)6.1.3   As further specified in this Section, USW will
                                 provide results for the list of performance
                                 indicators identified for the following
                                 Standard Service Groupings: Resold Residential
                                 Plain Old Telephone Service (POTS); Resold
                                 Business POTS; Resold ISDN; Resold Centrex
                                 service; Resold PBX trunks, Resold Direct
                                 Inward Dialing (DID) and Resold Digital
                                 Switched Service (DSS); Resold DS-0, Resold
                                 DS-1, Resold DS-3.

                      (D)6.1.4   As specified in this Section, USW will provide
                                 results for the following types of Orders:

                                 C = Change in existing service or billing
                                 number
                                 D = total disconnect of service
                                 F = From the outward service associated with a
                                 transfer (To or "T") of service from one
                                 address to another
                                 N = New connection for service
                                 R = Record order; record change only. (For
                                 Resale services, service migrations without
                                 changes for non-designed services are record
                                 orders.)
                                 T = To or transfer of service from one address
                                 to another
                                 X = USW initiated internal work order

           (D)6.2     Service Performance Indicators

                      The following Service Performance Indicators will be
                      provided to RESELLER when available and upon request, but
                      no more frequently than once per month subject to the
                      provisions of this Section. The requests for additional
                      Service Performance Indicators during the term of this
                      Agreement shall be considered by USW. However, USW is not
                      required to provide additional Service Performance
                      Indicators during the term of this Agreement. Service
                      Performance Indicators characterized as "Core" indicators
                      measure most directly the service or process outcome USW
                      provides to RESELLER.

                      Performance Indicators characterized as "Diagnostic"
                      indicators are those that measure aspects of service
                      quality that support aspects measured by core indicators,
                      that represent sub-process outcomes, or that are otherwise
                      duplicative to some degree of aspects measured by "Core"
                      indicators.

                                                                       Page 53

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)6.2.1   Core Performance Indicators

                                 (D)6.2.1.1 Gateway Availability Indicator

                                 GA-1       Gateway Availability - via
                                            Human-to-Computer Interface
                                            (percent).

                                 GA-2       Gateway Availability - via
                                            Computer-to-Computer Interface
                                            (percent).

                                 (D)6.2.1.2 Pre-Ordering Indicators

                                 PO-1       Pre-Order/Order Response times

                                            A.         Appointment Scheduling
                                                       (Due Date Reservation,
                                                       where appointment is
                                                       required)

                                            B.         Feature Function and
                                                       Service Availability
                                                       Information

                                            C.         Facility Availability

                                            D.         Street Address Validation

                                            E.         Customer Service Records

                                            F.         Telephone Number

                                 (D)6.2.1.3 Ordering and Provisioning
                                            Indicators

                                 OP-1       Speed of Answer -
                                            Interconnect Provisioning
                                            Center (average)

                                 OP-2       Calls Answered within 20
                                            Seconds - Interconnect
                                            Provisioning Center
                                            (percent)

                                 OP-3       Installation Commitments
                                            Met (percent)

                                 OP-4       Installation Interval
                                            (average)

                                 OP-5       Installation Trouble
                                            Reports (percent)I

                                 OP-6       Delayed Days (average)

                                 (D)6.2.1.4 Maintenance and Repair
                                            Indicators

                                 MR-1       Speed of Answer -
                                            Interconnect Repair
                                            Center (average)

                                 MR-2       Percent Calls Answered
                                            Within 20 Seconds -
                                            Interconnect Repair
                                            Center (percent)

                                 MR-3       Out of Service Cleared
                                            Within 24 hours -
                                            Non-Designed Repair
                                            Process (percent)

                                 MR-4       All Troubles Cleared
                                            Within 48 hours -
                                            Non-Designed Repair
                                            Process (percent)

                                 MR-5       All Troubles Cleared
                                            Within 4 hours - Designed
                                            Repair Process (percent)

                                 MR-6       Mean Time to Restore -
                                            Non-Designed Repair
                                            Process (average)

                                 MR-7       Repair Repeat Report Rate
                                            (percent)

                                 MR-8       Trouble Rate (percent)

                                                                       Page 54

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 (D)6.2.1.5 Billing Indicators

                                 BI-1       Mean Time to Provide USW Recorded
                                            Usage Records ((average)
                                 BI-2       Mean Time to Deliver Invoices
                                            (average)BI-3 Billing Accuracy

                                 (D)6.2.1.6 Emergency Services

                                 ES-1       ALI Database Updates Completed
                                            Within 24 hours (percent)
                                 ES-2       911/E911 Emergency Services Trunk
                                            Installation Interval (average)

                                 (D)6.2.1.7 Directory Assistance

                                 DA-1       Speed of Answer - Directory
                                            Assistance (average)
                                 DA-2       Calls Answered Within Ten Seconds -
                                            Directory Assistance (percent)

                                 (D)6.2.1.8 Operator Services

                                 OS-1       Speed of Answer - Operator Services
                                            (average)
                                 OS-2       Calls Answered Within Ten Seconds -
                                            Operator Services (percent)

                      (D)6.2.2   Diagnostic Indicators

                                 In addition to the performance indicators
                                 identified above, USW will report the following
                                 indicators that do not directly address
                                 nondiscrimination but may be useful in
                                 diagnosing problems or improving service:

                                 (D)6.2.2.1 Pre-Order/Ordering

                                 DPO-1      Electronic Flow - Through of Local
                                            Service Requests (LSRs) to the
                                            Service Order Processor (percent)
                                 DPO-2      LSR Rejection Notice Interval
                                            (average)
                                 DPO-3      LSRs Rejection (percent)
                                 DPO-4      Firm Order Confirmation (FOC)
                                            Interval (average)
                                 DPO-5      Pre-Order/Order Response Times for
                                            USW Retail Transactions (average)
                                 DPO-6      Completion Notifications Transmitted
                                            Within 24 hours (percent)
                                 DPO-7      Completion Notification Interval
                                            (average)

                                 (D)6.2.2.2 Ordering and Provisioning

                                 DOP-1      RESELLER or RESELLER's Customer -
                                            Caused Installation Misses (percent)
                                 DOP-2      Delayed Orders Completed equal to
                                            greater than 15 days past the
                                            Commitment Date (percent)

                                                                  Page 55
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                 DOP-3      Delayed Orders Completed equal to or
                                            greater than 90 days past the
                                            Commitment Date (percent)
                                 DOP-4      RESELLER or RESELLER's
                                            Customer-Caused Coordinated Cutover
                                            Misses (percent)

                                 (D)6.2.2.3 Maintenance and Repair

                                  DMR-1     RESELLER or RESELLER's
                                            Customer-Caused Trouble Reports
                                            (percent)

                                 (D)6.2.2.4 Access to OSS Functions:
                                 (GA-1)     Gateway Availability - Human-to-
                                            Computer Interface (percent)
                                 (GA-2)     Gateway Availability - Computer-to-
                                            Computer Interface (percent)
                                 (PO-1)     Per-Order/Order Response Times
                                            (average)
                                 (OP-1 and MR-1)Speed of Answer -
                                            Provisioning and Repair Centers
                                            (average)
                                 (OP-2 and MR-2) Calls Answered Within 20
                                            Seconds - Provisioning and Repair
                                            Centers (percent)
                                 (BI-1)     Mean Time to Provide USW - Recorded
                                            Usage Records(
                                 (BI-2)     Mean Time to Deliver Invoices
                                 (B1-3)     Billing Accuracy

                                 (D)6.2.2.5 Access to Emergency Services
                                 (ES-1)     ALI Database Updates Within 24 Hours
                                            (percent)
                                 (ES-1)     911/E911 ES Trunk Installation
                                            Intervals (average)

                                 (D)6.2.2.6 Access to Directory Assistance and
                                            Operator Services:
                                 (DA-1 and OP-1) Speed of Answer (average)
                                 (DA-2 and OS-2) Calls Answered Within 10
                                            Seconds (percent)

                                 (D)6.2.2.7 Resale Services Ordering and
                                            Provisioning:
                                 (OP-3)     Installation Commitments Met
                                            (percent)
                                 (OP-4)     Installation Interval (average)
                                 (OP-5)     Installation Trouble Reports
                                            (percent)
                                 (OP-6)     Delayed Days (average)

                                 (D)6.2.2.8 Resale Services Maintenance and
                                            Repair:
                                 (MR-3)     Out of Service Cleared Within 24
                                            Hours - Non-Designed Repair Process
                                            (percent)
                                 (MR-4)     All Troubles Cleared Within 48 Hours
                                            - Non-Designed Repair Process
                                            (percent)
                                 (MR-5)     All Troubles Cleared Within 4 Hours
                                            - Designed Repair Process (percent)
                                 (MR-6)     Mean Time to Restore (average)
                                 (MR-6)     Repair Repeated Report Rate
                                            (percent)
                                 (MR-6)     Trouble Rate (percent)

                                                                  Page 56
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

           (D)6.3     Service Quality Performance Results Reports

                      (D)6.3.1   For Resale, USW will provide core service
                                 performance results for the performance
                                 indicators listed above for RESELLER, other
                                 Resellers in aggregate and USW end users.

           (D)6.4     Performance Results Provided to Reseller

                      The performance results provided to RESELLER by USW shall
                      be consistent with the current version of the USW Service
                      Performance Indicator Description (PID).

           (D)6.5     The performance results provided under this Agreement are
                      to be used solely for the purposes set forth herein, and
                      shall be treated as "Proprietary Information" as provided
                      in Section (A)3.14 of this Agreement.

           (D)6.6     Service Performance - Reported Events

                      (D)6.6.1   When applicable, USW will report
                                 service-related performance results for all
                                 "events". An "event" is the activity that
                                 generates the measurement.

                      (D)6.6.2   The Parties will report RESELLER results
                                 referenced above provided that RESELLER has
                                 ordered and is utilizing the services reported;

                      (D)6.6.3   USW will provide the reports on a calendar
                                 monthly basis. These reports will be provided
                                 within forty-five (45) calendar days of the
                                 close of the preceding month.

           (D)6.7     Self Executing Remedies

                      The purpose and focus of remedies provisions under this
                      Resale Agreement shall be to resolve significant
                      differences in service quality that have been identified
                      through appropriate comparisons of the service performance
                      results reported for the core performance indicators
                      defined above. Self-executing remedies are those actions,
                      defined herein, that USW will undertake in good faith and
                      in cooperation with RESELLER to respond to such
                      differences immediately, without waiting for determination
                      of whether actual discrimination may exist.

                      (D)6.7.1   For this purpose, significant differences shall
                                 be considered to be those that are determined
                                 to be statistically, operationally, and
                                 materially significant in each of three (3) or
                                 more consecutive months and that reflect a
                                 probability that inferior service was
                                 apparently provided to RESELLER, based on the
                                 relevant comparison of performance indicator
                                 results. Statistical significance shall be
                                 determined as defined below. Operational and
                                 material significance shall be established by
                                 including for comparison only those results
                                 that have (a) minimum sample sizes of 30 each,
                                 and (b) a relevant comparison demonstrating a
                                 service performance difference of a magnitude
                                 that can be reasonably considered to have a
                                 perceptible effect on end users or RESELLER
                                 operations.

                                                                  Page 57

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                      (D)6.7.2   Determination of the statistical significance
                                 of any difference in appropriately comparable
                                 results shall be based on statistical testing
                                 for (1) differences in means (where performance
                                 indicator results are reported as averages) or
                                 (2) difference in proportions (where
                                 performance indicator results are reported as
                                 percentages), as follows:

                                 (D)6.7.2.1 Determination of the significance of
                                            a difference in mean values of each
                                            monthly service performance
                                            indicator results shall be based on
                                            a "permutation" test using what is
                                            commonly referred to as a "Z"
                                            statistic and a maximum of 1,000
                                            randomly selected permutations of
                                            the samples. Where sample sizes
                                            exceed 600, the "Z" test using the
                                            "modified Z statistic" may be used
                                            instead of the permutation test.
                                            Where used, the modified Z statistic
                                            will be based on the statistical
                                            variance associated with USW's
                                            retail performance results, where
                                            applicable, or on the variance
                                            associated with RESELLER aggregate
                                            performance results, where there are
                                            no retail performance results.

                                 (D)6.7.2.2 The significance of a difference in
                                            proportional measurements shall be
                                            based on direct calculation of the
                                            probability of the observed
                                            difference using the binomial
                                            distribution with a pooled p value.

                                 (D)6.7.2.3 A difference in results by either
                                            test type (i.e., differences in
                                            means or differences in proportions)
                                            will be deemed statistically
                                            significant if the appropriate one
                                            tailed test indicates, with 99
                                            percent confidence, that the
                                            performance indicator results being
                                            compared appear to be from different
                                            populations of performance. In other
                                            words, that service being provided
                                            to RESELLER appears to be inferior
                                            to that represented by the
                                            comparable results (such as, results
                                            representing service provided to
                                            Resellers in aggregate or to USW
                                            retail).

                      (D)6.7.3   For each case in which a significant
                                 difference as defined above has occurred, USW
                                 shall:

                                 (D)6.7.3.1 Immediately investigate to determine
                                            the cause(s) of the difference and,
                                            where feasible, begin good-faith
                                            efforts to resolve the difference;

                                 (D)6.7.3.2 Within 45 days, provide to RESELLER
                                            a written explanation of the result
                                            of the investigation as to

                                                                  Page 58
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                            cause(s) and, as applicable, an
                                            action plan describing (i) what has
                                            and will be done to resolve the
                                            difference, (ii) what cooperative
                                            actions and timelines on the part of
                                            RESELLER are needed to facilitate or
                                            expedite resolution, and (iii)
                                            listing key milestones for use by
                                            the Parties in tracking progress;

                                 (D)6.7.3.3 Offer and meet with designated
                                            RESELLER representatives monthly to
                                            discuss progress on resolving the
                                            difference(s);

                                 (D)6.7.3.4 Escalate to vice president level any
                                            significant difference that has or
                                            is not projected to be resolved
                                            within three months of the
                                            difference first being identified as
                                            significant as defined above, with
                                            commitment at that level to direct
                                            due diligence toward removing
                                            obstacles and expediting resources
                                            where feasible and necessary to
                                            resolve the difference as soon as
                                            possible.

                      (D)6.7.4   If a statistically and operationally
                                 significant difference has occurred in the
                                 trend results for any particular performance
                                 indicator, the Parties shall allow three (3)
                                 months to correct the difference in the trend
                                 results. If the statistically, and
                                 operationally significant difference in trend
                                 results is corrected within the three (3) month
                                 time, no action, formal or informal, shall be
                                 taken by either Party with respect to that
                                 difference.

                      (D)6.7.5   If the statistically and operationally
                                 significant difference in trend results is not
                                 corrected within the three (3) month time
                                 frame, the Dispute Resolution provision of this
                                 Resale Agreement shall apply.

           (D)6.8     Delaying Events

                      (D)6.8.1   A Party's failure to meet a requirement in this
                                 Section of this Agreement shall not be included
                                 when that failure is a result, directly or
                                 indirectly, of a Delaying Event.

                      (D)6.8.2   A "Delaying Event" means:

                                 (D)6.8.2.1 Failure by either Party to perform
                                            any of its obligations set forth in
                                            this Agreement,

                                 (D)6.8.2.2 Any delay, act or failure to act by
                                            an end user, agent or subcontractor
                                            of the other Party, or

                                 (D)6.8.2.3 Any Force Majeure Event.

                      (D)6.8.3   If a Delaying Event prevents either Party from
                                 performing a measured activity, then such
                                 measured activity shall be excluded from the
                                 performance indicator(s).

                                                                  Page 59
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

(D)6.9     Records Retention for Service Performance Indicators

           USW shall maintain complete and accurate records, for the specified
           review period of its performance under this Agreement for each
           measured activity. USW shall provide such records to RESELLER in a
           self-reporting format. Such records shall be in the format kept in
           USW's ordinary course of business. The Parties agree that such
           records shall be deemed "Confidential Information."

(D)6.10    Joint Defense and Advocacy

           The Parties shall jointly and separately advocate and defend the
           sufficiency of this Agreement in addressing the nondiscrimination
           requirements of the Act and wholesale services performance
           measurements reporting rights, remedies and related terms and
           conditions in any forum in which its sufficiency might be challenged.

(D)6.11    Cost Recovery

           Each Party reserves the right to recover the costs associated with
           the creation of the above measures, indicators, and reports through a
           future proceeding before a regulatory body. Such a proceeding may
           address a wide range of implementation costs not otherwise recovered
           through charges established herein.

                                                                  Page 60

<PAGE>

                                                                          Part E
                                                                   Wyoming Rates

                             PART E - WYOMING RATES
                   LOCAL EXCHANGE SERVICES RESALE OF SERVICES

The Parties agree the following charges apply to the Resale of Local Services:

1.         Non-Recurring Charges:

           (a) Customer Transfer Charge (CTC):
           The following nonrecurring charges apply when converting a USW
           account to a RESELLER account or when changing an end user from
           one Reseller to another.

<TABLE>
<CAPTION>
          CATEGORY OF SERVICE                                                            NONRECURRING CHARGE
          -------------------                                                            -------------------
<S>                                                                                      <C>
          RESIDENCE OR BUSINESS MECHANIZED
                   First Line                                                                   $14.56
                   Each Additional Line                                                         $ 6.57
          RESIDENCE OR BUSINESS MANUAL
                   First Line                                                                   $27.52
                   Each Additional Line                                                         $ 7.12
          PRIVATE LINE TRANSPORT
                   First Circuit                                                                $45.08
                   Additional Circuits, Same CSR                                                $31.19
          ADVANCED COMMUNICATIONS SERVICES, PER CIRCUIT                                         $50.48
</TABLE>

         b. Product Specific Nonrecurring Charge:

         As set forth in USW tariffs, the product specific nonrecurring charges,
         without discount, will apply when additional lines or trunks are added
         or when the end user adds features or services to existing lines or
         trunks.

2. The following USW services are available for resale at the rates listed
   below:

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------
      CATEGORY:                                                                  DISCOUNT RATE
<S>                                                                              <C>
      -  Basic Exchange Business, PBX Trunks                                     12%
      -  ISDN, Frame Relay                                                       12%
      -  Listings, CO Features                                                   12%
      -  IntraLATA Toll                                                          12%
----------------------------------------------------------------------------------------------
</TABLE>

  3.  The following services are available for resale under this Agreement but
      are not included in the wholesale pricing reflected above unless and until
      the state public utilities Commission in a particular state orders that
      wholesale discount rates are generally available to resellers with respect
      to these products in that state:

           -  Basic Exchange Residence                          -  Private Line
           -  Volume Discount and/or Term Arrangement (WHERE CONTAINED IN END
              USER CONTRACTS OR USW TARIFFS)
           -  Centrex                                           -  Public Access
                                                                   Lines

  4.  The following service is available for resale under this Agreement but is
      not included in the wholesale pricing reflected above:

           - Special Access

                                                                         Page 61

<PAGE>

                                                                          Part E
                                                                   Wyoming Rates

  5.  The following services are not available for resale:
        -   Lifeline
        -   Technical Trials
        -   Enhanced Services (e.g., Voice Messaging)
        -   Promotions equal to or less than ninety (90) days in length
        -   Inside wiring installation and maintenance (including maintenance
            plans)
        -   Grandfathered Products and Services (EXCEPT TO END USERS CURRENTLY
            SERVED WITH SUCH SERVICES)
        -   Customer premises equipment (separately or when included in
            packages)
        -   Concession Service
        -   USW Calling Cards

  6.  Daily Usage Record File: Recurring Charge - $.0011 per record.

                                                                         Page 62

<PAGE>

                                                                          Part F
                                                                       Signature

                               PART F - SIGNATURE

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the Parties and
supersedes all prior oral or written agreements, representations, statements,
negotiations, understandings, proposals and undertakings with respect to the
subject matter hereof.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their respective duly authorized representatives.

<TABLE>
<CAPTION>
essential.com                                      U S WEST COMMUNICATIONS, INC.
<S>                                                <C>
/s/ Akhil Garland                                  /s/ E. J. Stamp for
-----------------------------                      --------------------------------
Signature                                          Signature

Akhil Garland                                      Katherine L. Fleming
-----------------------------                      --------------------------------
Name Printed/Typed                                 Name Printed/Typed

CEO                                                Vice President - Interconnection
-----------------------------                      --------------------------------
Title                                              Title

2-15-00                                            2/25/00
-----------------------------                      --------------------------------
Date                                               Date
</TABLE>

                                                                         Page 63<PAGE>

                                     RESALE
                                    AGREEMENT

                                     BETWEEN

                         U S WEST COMMUNICATIONS, INC.

                                       AND

                                  ESSENTIAL.COM

                                       FOR

                                      IOWA

                                                                  Page i
<PAGE>

                             TABLE OF CONTENTS
<TABLE>
 <S>                                                                         <C>
 PART A - GENERAL TERMS .......................................................1

 (A)1. SCOPE OF AGREEMENT .....................................................1

 (A)2. DEFINITIONS ............................................................2

 (A)3. TERMS AND CONDITIONS ...................................................4
   (A)3.1 GENERAL PROVISIONS ..................................................4
   (A)3.2 TERM OF AGREEMENT ...................................................4
   (A)3.3 PROOF OF AUTHORIZATION...............................................5
   (A)3.4 PAYMENT..............................................................5
   (A)3.5 TAXES ...............................................................7
   (A)3.6 FORCE MAJEURE .......................................................7
   (A)3.7 LIMITATION OF LIABILITY..............................................7
   (A)3.8 INDEMNITY ...........................................................8
   (A)3.9 INTELLECTUAL PROPERTY................................................9
   (A)3.10 WARRANTIES ........................................................12
   (A)3.11 ASSIGNMENT ........................................................12
   (A)3.12 DEFAULT ...........................................................13
   (A)3.13 DISCLAIMER OF AGENCY ..............................................13
   (A)3.14 NONDISCLOSURE .....................................................13
   (A)3.15 SURVIVAL ..........................................................15
   (A)3.16 DISPUTE RESOLUTION ................................................15
   (A)3.17 CONTROLLING LAW ...................................................16
   (A)3.18 JOINT WORK PRODUCT ................................................16
   (A)3.19 RESPONSIBILITY FOR ENVIRONMENTAL CONTAMINATION.....................17
   (A)3.20 NOTICES ...........................................................17
   (A)3.21 RESPONSIBILITY OF EACH PARTY ......................................17
   (A)3.22 NO THIRD PARTY BENEFICIARIES ......................................18
   (A)3.23 REFERENCED DOCUMENTS ..............................................18
   (A)3.24 PUBLICITY .........................................................18
   (A)3.25 AMENDMENT .........................................................18
   (A)3.26 EXECUTED IN COUNTERPARTS ..........................................19
   (A)3.27 HEADINGS OF NO FORCE OR EFFECT ....................................19
   (A)3.28 REGULATORY APPROVAL ...............................................19
   (A)3.29 COMPLIANCE ........................................................19
   (A)3.30 COMPLIANCE WITH THE COMMUNICATIONS ASSISTANCE
   FOR LAW ENFORCEMENT ACT OF 1994 ("CALEA")..................................19
   (A)3.31 COOPERATION .......................................................19
   (A)3.32 AVAILABILITY OF OTHER AGREEMENTS ..................................20

PART B - RESALE...............................................................21

 (B)1.  Description...........................................................21

 (B)2.  Terms and Conditions..................................................21

 (B)3.  Rates and Charges.....................................................24

                                                                  Page ii
<PAGE>

                               TABLE OF CONTENTS

 (B)4. Ordering Process.......................................................25

 (B)5. Billing................................................................27

 (B)6. Maintenance and Repair.................................................27

PART C - WHITE PAGES DIRECTORY LISTINGS ......................................28

 (C)1. Description ...........................................................28

 (C)2. Terms and Conditions ..................................................28

PART D- MISCELLANEOUS PROVISIONS .............................................31

 (D)1. Network Security.......................................................31

 (D)2. Access To Operational Support Systems (OSS)............................31

 (D)3. U S WEST Dex...........................................................46

 (D)4. Notice Of Changes......................................................46

 (D)5. Maintenance and Repair ................................................47

 (D)6. Service Performance....................................................53

PART E IOWA RATES.............................................................61

PART F - SIGNATURE............................................................63
</TABLE>

                                                                  Page iii
<PAGE>

                                                                          Part A
                                                                   General Terms

                             PART A - GENERAL TERMS

         This Resale Agreement is between essential.com ("RESELLER"), a Delaware
corporation, and U S WEST Communications, Inc. ("USW"), a Colorado corporation.

(A)1.    SCOPE OF AGREEMENT

         (A)1.1   Pursuant to this negotiated Resale Agreement ("Agreement"),
                  RESELLER and USW (collectively, "the Parties") will extend
                  certain arrangements to one another within the geographical
                  areas where USW is the incumbent Local Exchange Carrier within
                  the state of Iowa for purposes of providing the resale of
                  local Telecommunications Services. This Agreement or the
                  portions of this Agreement relative to a particular state will
                  be submitted to the Iowa Utilities Board ("Commission") for
                  approval. Notwithstanding this mutual commitment, however, the
                  Parties enter into this Agreement without prejudice to any
                  positions they have taken previously, or may take in the
                  future in any legislative, regulatory, or other public forum
                  addressing any matters, including matters related to the types
                  of arrangements prescribed by this Agreement.

         (A)1.2   The provisions in this Agreement are based, in large part, on
                  the existing state of the law, rules, regulations and
                  interpretations thereof, as of the date hereof (the "Existing
                  Rules"). Among the Existing Rules are or could be the results
                  of arbitrated decisions by the Commission which are currently
                  being challenged by USW. Among the Existing Rules are certain
                  FCC rules and orders that are the subject of, or affected by,
                  the opinion issued by the Supreme Court of the United States
                  in AT&T CORP., ET AL. V. IOWA UTILITIES BOARD, ET AL. on
                  January 25, 1999. Nothing in this Agreement shall preclude or
                  stop USW from taking any position in any forum concerning the
                  proper interpretation or effect of the Existing Rules or
                  concerning whether the Existing Rules should be changed,
                  dismissed, stayed or modified. To the extent that the Existing
                  Rules are changed, vacated, dismissed, stayed or modified,
                  then the Parties shall amend this Agreement and all contracts
                  adopting all or part of this Agreement pursuant to Section
                  252(i) of the Act, shall be amended to reflect such
                  modification or change of the Existing Rules. Where the
                  Parties fail to agree upon such an amendment, it shall be
                  resolved in accordance with the Dispute Resolution provision
                  of this Agreement. It is expressly understood that this
                  Agreement will be corrected to reflect the outcome of generic
                  pricing proceedings by the Commission. This Section (A)1.2
                  shall be considered part of the rates, terms and conditions of
                  each service resale arrangement contained in this Agreement,
                  and this Section (A)1.2 shall be considered legitimately
                  related to the purchase of each service for resale arrangement
                  contained in this Agreement.

         (A)1.3   This Agreement sets forth the terms, conditions and prices
                  under which USW agrees to provide services for resale to
                  RESELLER, all for the sole purpose of providing
                  Telecommunications Services.

                                                                  Page 1
<PAGE>

                                                                          Part A
                                                                   General Terms

         (A)1.4   In the performance of their obligations under this Agreement,
                  the Parties shall act in good faith and consistently with the
                  intent of the Act. Where notice, approval or similar action by
                  a Party is permitted or required by any provision of this
                  Agreement, (including, without limitation, the obligation of
                  the Parties to further negotiate the resolution of new or open
                  issues under this Agreement) such action shall not be
                  unreasonably delayed, withheld or conditioned.

         (A)1.5   USW may make services and features available to RESELLER for
                  resale under this Agreement consistent with the way they are
                  available to USW end users, without a formal amendment to this
                  Agreement. Nothing herein prevents either Party from raising
                  other issues through additional good faith negotiations.

         (A)1.6   This Agreement is structured in the following format:

                  Part A - General Terms
                  Part B - Resale
                  Part C - Directory Services
                  Part D - Miscellaneous Provisions
                  Part E - Rates
                  Part F - Signature

         (A)1.7   Prior to placing any orders for services under this Agreement,
                  the Parties will jointly complete USW`s "Reseller
                  Questionnaire". This questionnaire will then be used to:

                  Determine geographical requirements
                  Identify RESELLER Ids
                  Determine USW system requirements to support RESELLER specific
                    activity
                  Collect credit information
                  Obtain billing information
                  Create summary bills
                  Establish input and output requirements
                  Create and distribute USW and RESELLER contact lists
                  Identify client hours and holidays

(A)2.     DEFINITIONS

         (A)2.1   "Act" means the Communications Act of 1934 (47 U.S.C. 151 et.
                  seq.), as amended by the Telecommunications Act of 1996, and
                  as from time to time interpreted in the duly authorized rules
                  and regulations of the FCC or a Commission within its state of
                  jurisdiction.

         (A)2.2   "Basic Exchange Features" are optional end user switched
                  services that include, but are not necessarily limited to:
                  Automatic Call Back; Call Trace; Caller ID and Related
                  Blocking Features; Distinctive Ringing/Call Waiting; Selective
                  Call Forward; and Selective Call Rejection.

         (A)2.3   Basic Exchange Telecommunications Service" means a service
                  offered to end users which provides the end user with a
                  telephonic connection to, and a unique local telephone number
                  address on the public switched telecommunications

                                                                  Page 2
<PAGE>

                                                                          Part A
                                                                   General Terms

                  network, and which enables such end user to generally place
                  calls to, or receive calls from, other stations on the public
                  switched telecommunications network. Basic residence and
                  business line services are Basic Exchange Telecommunications
                  Services. As used solely in the context of this statement and
                  unless otherwise agreed, Basic Exchange Telecommunications
                  Service includes access to ancillary services such as 911,
                  directory assistance and operator services.

         (A)2.4   "Commission" means the Utilities Board in the state of Iowa.

         (A)2.5   "Enhanced Services" means any service offered over common
                  carrier transmission facilities that employ computer
                  processing applications that act on format, content, code,
                  protocol or similar aspects of the subscriber's transmitted
                  information; that provide the subscriber with additional,
                  different or restructured information; or involve end user
                  interaction with stored information.

         (A)2.6   "Interconnect & Resale Resource Guide" is a USW document that
                  provides essential information needed to request services
                  available under this Agreement. It is available on USW's Web
                  site.

         (A)2.7   "Interexchange Carrier" or "IXC" means a carrier that provides
                  interLATA or IntraLATA Toll services.

         (A)2.8   "intraLATA Toll" is defined in accordance with USW's current
                  IntraLATA toll serving areas, as determined by the Federal
                  Communications Commission.

         (A)2.9   "Local Exchange Carrier" or "LEC" means any person that is
                  engaged in the provision of telephone exchange service or
                  exchange access. Such term does not include a person insofar
                  as such person is engaged in the provision of a commercial
                  mobile service under Section 332(c) of the Act, except to the
                  extent that the FCC finds that such service should be included
                  in the definition of such term.

         (A)2.10  "Party" means either USW or RESELLER and "Parties" means USW
                  and RESELLER.

         (A)2.11  "Reseller" is a category of local exchange service provider
                  that obtains dial tone and associated Telecommunications
                  Services from another provider through the purchase of
                  finished services for resale to its end users.

         (A)2.12  "Tariff" as used throughout this Agreement refers to USW
                  interstate Tariffs and state Tariffs, price lists, price
                  schedules and catalogs.

         (A)2.13  "Telecommunications Carrier" means any provider of
                  Telecommunications Services, except that such term does not
                  include aggregators of Telecommunications Services (as defined
                  in Section 226 of the Act). A Telecommunications Carrier shall
                  be treated as a common carrier under the Act only to the
                  extent that it is engaged in providing Telecommunications
                  Services, except that the Federal Communications Commission
                  shall determine whether the provision of fixed and mobile
                  satellite service shall be treated as common carriage.

                                                                  Page 3
<PAGE>

                                                                          Part A
                                                                   General Terms

           (A)2.14   "Telecommunications Services" means the offering of
                     telecommunications for a fee directly to the public, or to
                     such classes of users as to be effectively available
                     directly to the public, regardless of the facilities used.

          (A)2.15   Terms not otherwise defined here, but defined in the Act
                    shall have the meaning defined there. Where a term is
                    defined in the regulations implementing the Act but not in
                    this Agreement, the Parties do not necessarily intend to
                    adopt the definition as set forth in said regulations.
  (A)3. TERMS AND CONDITIONS

          (A)3.1 GENERAL PROVISIONS

                   (A)3. 1.1        Each Party is solely responsible for
                                    the services it provides to its end users
                                    and to other Telecommunications Carriers.

                   (A)3.1.2         The Parties shall work cooperatively to
                                    minimize fraud associated with intra-LATA
                                    toll, third-number billed calls, and any
                                    other services related to this Agreement.

                   (A)3.1.3         Nothing in this Agreement shall prevent
                                    either Party from seeking to recover the
                                    costs and expenses, if any, it may incur
                                    in (a) complying with and implementing
                                    its obligations under this Agreement,
                                    the Act, and the rules, regulations and
                                    orders of the FCC and the Commission,
                                    and (b) the development, modification,
                                    technical installation and maintenance
                                    of any systems or other infrastructure
                                    which it requires to comply with and to
                                    continue complying with its
                                    responsibilities and obligations under
                                    this Agreement.

  (A)3.2 TERM OF AGREEMENT

                  This Agreement shall become effective upon Commission
                  approval, pursuant to Sections 251 and 252 of the Act, shall
                  terminate on February 4, 2002, and shall be binding upon the
                  Parties during that term, notwithstanding Section 252(i) of
                  the Act. After the date specified above, this Agreement shall
                  continue in force and effect until terminated by either Party
                  providing one hundred sixty (160) days written notice of
                  termination to the other Party. The day the notice is served
                  will determine the starting point for a 160-day negotiation
                  period (in accordance with 252(b)1 of the Act. In the event of
                  such termination, existing or pending service arrangements
                  made available under this Agreement shall continue in total
                  without interruption under either a) a new or adoption
                  agreement executed by the Parties, or b) tariff terms and
                  conditions generally available to all resellers.

                   (A)3.2.1        If the Parties are unable to negotiate a
                                   new agreement during the negotiation period
                                   described above, the window of opportunity to
                                   file for arbitration to resolve outstanding
                                   contractual issues in accordance with the Act
                                   will occur between days 135 and 160 of the
                                   160 day notice period.

<PAGE>

                                                                          Part A
                                                                   General Terms

                   (A)3.2.2        If the Parties are able to reach agreement,
                                   this Agreement shall continue for the brief
                                   period of time needed to secure the
                                   Commission's approval of an adoption
                                   agreement or a new resale agreement. In the
                                   case of Section (A)3.2.1, this Agreement will
                                   expire on the termination date specified in
                                   the one hundred sixty (160) day notice
                                   referenced above, unless a petition for
                                   arbitration has been filed, but if such a
                                   petition has been filed then this Agreement
                                   shall continue for the period necessary for
                                   the Commission to act and resolve the
                                   disputed issues so that the Parties will have
                                   an effective resale agreement.

          (A)3.3 PROOF OF AUTHORIZATION

                  Where so indicated in specific sections of this Agreement,
                  each party shall be responsible for obtaining and having in
                  its possession Proof of Authorization ("POA"). POA shall
                  consist of verification of the end user's selection and
                  authorization adequate to document the end user's selection..
                  Such selection may be obtained in the following ways:

                  (A)3.3.1  The end user's written Letter of Authorization.

                  (A)3.3.2 The end user's electronic authorization by use of an
                            1-8XX number.

                  (A)3.3.3 The end user's oral authorization verified by
                            an independent third party (with third party
                            verification as POA).

                  The Parties shall make POAs available to each other upon
                  request, in accordance with the applicable laws and rules.
                  Unless prohibited by applicable laws or regulations, a. charge
                  of $100.00 ("slamming charge") will be assessed if the POA
                  cannot be provided supporting the change in service provider.
                  If there is a conflict between the end user designation and
                  the other Party's written evidence of its authority, the
                  Parties shall honor the designation of the end user and change
                  the end user back to the previous service provider.

          (A)3.4 PAYMENT

                  (A)3.4.1         Amounts payable under this Agreement are
                                   due and payable within thirty (30) calendar
                                   days after the date of USW's invoice, or
                                   within twenty (20) days after receipt of the
                                   invoice, whichever is later. If the payment
                                   due date is not a Business Day, the payment
                                   shall be made the next Business Day..

                                   USW may discontinue processing orders for
                                   the failure by RESELLER to make full payment
                                   for the services provided under this
                                   Agreement within thirty (30) days of the due
                                   date on RESELLER's bill.

                                   USW may disconnect for the failure by
                                   RESELLER to make full payment for the
                                   services provided under this Agreement
                                   within sixty (60) days of the due date on
                                   RESELLER's bill. RESELLER

<PAGE>

                                                                          Part A
                                                                   General Terms

                                   will pay the Tariff charge required to
                                   reconnect each end user line disconnected
                                   pursuant to this paragraph.

                   (A)3.4.2        Should RESELLER dispute, in good faith, any
                                   portion of the monthly billing under this
                                   Agreement, RESELLER will notify USW in
                                   writing within thirty (30) calendar days of
                                   the receipt of such billing, identifying the
                                   amount, reason and rationale of such dispute.
                                   RESELLER shall pay all amounts due. Both
                                   RESELLER and USW agree to expedite the
                                   investigation of any disputed amounts in an
                                   effort to resolve and settle the dispute
                                   prior to initiating any other rights or
                                   remedies. Should the dispute be resolved in
                                   RESELLER's favor and the resolved amount did
                                   not appear as a credit on RESELLER's next
                                   invoice from USW, USW will reimburse RESELLER
                                   the resolved amount plus interest from the
                                   date of payment. The amount of interest will
                                   be calculated using the late payment factor
                                   that would have applied to such amount had it
                                   not been paid on time.

                   (A)3.4.3        USW will determine RESELLER's credit status
                                   based on previous payment history with USW or
                                   credit reports such as Dun and Bradstreet. If
                                   RESELLER has not established satisfactory
                                   credit with USW or if RESELLER is repeatedly
                                   delinquent in making its payments, USW may
                                   require a deposit to be held as security
                                   for the payment of charges. "Repeatedly
                                   delinquent" means being thirty (30) calendar
                                   days or more delinquent for three (3)
                                   consecutive months. The deposit may not
                                   exceed the estimated total monthly charges
                                   for a two (2) month period. The deposit may
                                   be a surety bond, a letter of credit with
                                   terms and conditions acceptable to USW or
                                   some other form of mutually acceptable
                                   security such as a cash deposit. Required
                                   deposits are due and payable within ten (10)
                                   calendar days after demand in accordance with
                                   Commission requirements.

                   (A)3.4.4        Interest will be paid on cash deposits at
                                   the rate applying to deposits under
                                   applicable Commission rules, regulations, or
                                   Tariffs. Cash deposits and accrued interest
                                   will be credited to RESELLER's account or
                                   refunded, as appropriate, upon the earlier of
                                   the termination of this Agreement or the
                                   establishment of satisfactory credit with
                                   USW, which will generally be one (1) full
                                   year of timely payments in full by RESELLER.
                                   The fact that a deposit has been made does
                                   not relieve RESELLER from any requirements of
                                   this Agreement.

                   (A)3.4.5         USW may review RESELLER's credit standing
                                    and modify the amount of deposit required.

<PAGE>

                                                                          Part A
                                                                   General Terms

                   (A)3.4.6         The late payment charge for amounts that are
                                    billed under this Agreement shall be in
                                    accordance with state Tariffs/Commission
                                    Rules and Orders.

          (A)3.5 TAXES

                  Each Party purchasing services hereunder shall pay or
                  otherwise be responsible for all federal, state, or local
                  sales, use, excise, gross receipts, transaction or similar
                  taxes, fees or surcharges levied against or upon such
                  purchasing Party (or the providing Party when such providing
                  Party is permitted to pass along to the purchasing Party such
                  taxes, fees or surcharges), except for any tax on either
                  Party's corporate existence, status or income. Whenever
                  possible, these amounts shall be billed as a separate item on
                  the invoice. To the extent a sale is claimed to be for resale
                  tax exemption, the purchasing Party shall furnish the
                  providing Party a proper resale tax exemption certificate as
                  authorized or required by statute or regulation by the
                  jurisdiction providing said resale tax exemption. Until such
                  time as a resale tax exemption certificate is provided, no
                  exemptions will be applied.

          (A)3.6 FORCE MAJEURE

                  Neither Party shall be liable for any delay or failure in
                  performance of any part of this Agreement from any cause
                  beyond its control and without its fault or negligence
                  including, without limitation, acts of nature, acts of civil
                  or military authority, government regulations, embargoes,
                  epidemics, terrorist acts, riots, insurrections, fires,
                  explosions, earthquakes, nuclear accidents, floods, work
                  stoppages, equipment failure, power blackouts, volcanic
                  action, other major environmental disturbances, unusually
                  severe weather conditions, inability to secure products or
                  services of other persons or transportation facilities or acts
                  or omissions of transportation carriers (collectively, a
                  "Force Majeure Event"). The Party affected by a Force Majeure
                  Event shall give prompt notice to the other Party, shall be
                  excused from performance of its obligations hereunder on a day
                  to day basis to the extent those obligations are prevented by
                  the Force Majeure Event, and shall use reasonable efforts to
                  remove or mitigate the Force Majeure Event. In the event of a
                  labor dispute or strike the Parties agree to provide service
                  to each other at a level equivalent to the level they provide
                  themselves.

         (A)3.7 LIMITATION of LIABILITY

                  (A)3.7.1 Except for losses relating to or arising out of any
                           act or omission in its performance of services or
                           functions provided under this Agreement, each Party
                           shall be liable to the other for direct damages for
                           any loss, defect or equipment failure resulting from
                           the causing Party's conduct or the conduct of its
                           agents or contractors in performing the obligations
                           contained in this Agreement.

                  (A)3.7.2 Neither Party shall be liable to the other for
                           indirect, incidental, consequential, or special
                           damages, including (without limitation) damages for
                           lost profits, lost revenues, lost savings suffered by
                           the other Party regardless of the form of action,
                           whether in contract,

<PAGE>

                                                                          Part A
                                                                   General Terms

                           warranty, strict liability, tort, including (without
                           limitation) negligence of any kind and regardless of
                           whether the Parties know the possibility that such
                           damages could result.

                  (A)3.7.3 Except for indemnity obligations, each Party's
                           liability to the other Party for any loss relating to
                           or arising out of any act or omission in its
                           performance of services or functions provided under
                           this Agreement, whether in contract or in tort, shall
                           be limited to the total amount that is or would have
                           been charged to the other Party by such breaching
                           Party for the service(s) or function(s) not performed
                           or improperly performed.

                  (A)3.7.4 Nothing contained in this Section shall limit either
                           Party's liability to the other for intentional,
                           malicious misconduct.

                  (A)3.7.5 Nothing contained in this Section shall limit either
                           Party's obligations of indemnification as specified
                           in the Indemnity Section of this Agreement.

                  (A)3.7.6 Neither Party shall be liable to the other under any
                           theory including indemnity on account of such Party's
                           failure or neglect to have or maintain a system or
                           systems that are Year 2000 compliant. As the Parties
                           approach the Year 2000, date information associated
                           with any interfaces between the Parties is expected
                           to remain as it is.

          (A)3.8 INDEMNITY

                  (A)3.8.1 With respect to third party claims, the Parties agree
                           to indemnify each other as follows:

                           (A)3.8.1.1 Except for claims made by end users of one
                                    Party against the other Party, which claims
                                    are based on defective or faulty services
                                    provided by the other Party to the one
                                    Party, each of the Parties agree to release,
                                    indemnify, defend and hold harmless the
                                    other Party and each of its officers,
                                    directors, employees and agents (each an
                                    "Indemnity") from and against and in respect
                                    of any loss, debt, liability, damage,
                                    obligation, claim, demand, judgment or
                                    settlement of any nature or kind, known or
                                    unknown, liquidated or unliquidated
                                    including, but not limited to, costs and
                                    attorneys' fees, whether suffered, made,
                                    instituted, or asserted by any other party
                                    or person, for invasion of privacy, personal
                                    injury to or death of any person or persons,
                                    or for loss, damage to, or destruction of
                                    property, whether or not owned by others,
                                    resulting from the indemnifying Party's
                                    performance, breach of applicable law, or
                                    status of its employees, agents and
                                    subcontractors; or for failure to

<PAGE>

                                                                          Part A
                                                                   General Terms

                                    perform under this Agreement, regardless of
                                    the form of action.

                         (A)3.8.1.2 Where the third party claim is made by (or
                                    through) an end user of one Party against
                                    the other Party, which claim is based on
                                    defective or faulty services provided by the
                                    other Party to the one Party then there
                                    shall be no obligation of indemnity unless
                                    the act or omission giving rise to the
                                    defective or faulty services is shown to be
                                    intentional, malicious misconduct of the
                                    other Party.

                         (A)3.8.1.3 If the claim is made by (or through) an
                                    end user and where a claim is in the nature
                                    of a claim for invasion of privacy, libel,
                                    slander, or other claim based on the content
                                    of a transmission, and it is made against a
                                    Party who is not the immediate provider of
                                    the Telecommunications Service to the end
                                    user (the indemnified provider), then in the
                                    absence of fault or neglect on the part of
                                    the indemnified provider, the Party who is
                                    the immediate seller of such
                                    Telecommunications Service shall indemnify,
                                    defend and hold harmless the indemnified
                                    provider from such claim.
                  (A)3.8.2 The indemnification provided herein shall be
                                    conditioned upon:

                         (A)3.8.2.1 The indemnified Party shall promptly
                                    notify the indemnifying Party of any action
                                    taken against the indemnified Party relating
                                    to the indemnification. Failure to so notify
                                    the indemnifying Party shall not relieve the
                                    indemnifying Party of any liability that the
                                    indemnifying Party might have, except to the
                                    extent that such failure prejudices the
                                    indemnifying Party's ability to defend such
                                    claim.

                         (A)3.8.2.2 The indemnifying Party shall have sole
                                    authority to defend any such action,
                                    including the selection of legal counsel,
                                    and the indemnified Party may engage
                                    separate legal counsel only at its sole cost
                                    and expense.

                         (A)3.8.2.3 In no event shall the indemnifying Party
                                    settle or consent to any judgment pertaining
                                    to any such action without the prior written
                                    consent of the indemnified Party.

          (A)3.9 INTELLECTUAL PROPERTY

                  (A)3.9.1 Each Party hereby grants to the other Party the
                           limited, personal and nonexclusive right and license
                           to use its patents, copyrights and trade secrets but
                           only to the extent necessary to implement this
                           Agreement or specifically required by the then
                           applicable federal and state rules and regulations
                           relating to Interconnection and access to

<PAGE>

                                                                          Part A
                                                                   General Terms

                           telecommunications facilities and services, and for
                           no other purposes. Nothing in this Agreement shall be
                           construed as the grant to the other Party of any
                           rights or licenses to trademarks.

                  (A)3.9.2 The rights and licenses above are granted "AS IS" and
                           the other Party's exercise of any such right and
                           license shall be at the sole and exclusive risk of
                           the other Party. Neither Party shall have any
                           obligation to defend, indemnify or hold harmless, or
                           acquire any license or right for the benefit of, or
                           owe any other obligation or have any liability to,
                           the other based on or arising from any claim, demand,
                           or proceeding (hereinafter "claim") by any third
                           party alleging or asserting that the use of any
                           circuit, apparatus, or system, or the use of any
                           software, or the performance of any service or
                           method, or the provision of any facilities by either
                           Party under this Agreement constitutes infringement,
                           or misuse or misappropriation of any patent,
                           copyright, trade secret, or any other proprietary or
                           intellectual property right of any third party.

                  (A)3.9.3 As a condition to the access or use of patents,
                           copyrights, trade secrets and other intellectual
                           property (including software) owned or controlled
                           by a third party to the extent necessary to
                           implement this Agreement or specifically required
                           by the then applicable federal and state rules and
                           regulations relating to Interconnection and access
                           to telecommunications facilities and services, the
                           Party providing access may require the other, upon
                           written notice, from time to time, to obtain a
                           license or permission for such access or use, make
                           all payments in connection with obtaining such
                           license, and provide evidence of such license.

                  (A)3.9.4 Except as expressly provided in this Intellectual
                           Property Section, nothing in this Agreement shall be
                           construed as the grant of a license, either express
                           or implied, with respect to any patent, copyright,
                           logo, trademark, trade name, trade secret or any
                           other intellectual property right now or hereafter
                           owned, controlled or licensable by either Party.
                           Neither Party may use any patent, copyright, logo,
                           trademark, trade name, trade secret or other
                           intellectual property rights of the other Party or
                           its affiliates without execution of a separate
                           agreement between the Parties.

                  (A)3.9.5 Neither Party shall without the express written
                           permission of the other Party, state or imply that:
                           1) it is connected, or in any way affiliated with the
                           other or its affiliates, 2) it is part of a joint
                           business association or any similar arrangement with
                           the other or its affiliates, 3) the other Party and
                           its affiliates are in any way sponsoring, endorsing
                           or certifying it and its goods and services, or 4)
                           with respect to its advertising or promotional
                           activities or materials, that the resold goods and
                           services are in any way associated with or

<PAGE>

                                                                          Part A
                                                                   General Terms

                           originated from the other or any of its affiliates.
                           Nothing in this paragraph shall prevent either Party
                           from truthfully describing the network elements it
                           uses to provide service to its end users, provided it
                           does not represent the network elements as
                           originating from the other Party or its affiliates.

                  (A)3.9.6 For purposes of resale only and notwithstanding the
                           above, unless otherwise prohibited by USW pursuant to
                           an applicable provision herein, RESELLER may use the
                           phrase "RESELLER is a reseller of U S WEST
                           Communications services" (the "Authorized Phrase") in
                           RESELLER's printed materials provided:

                           (A)3.9.6.1 The Authorized Phrase is not used in
                                    connection with any goods or services other
                                    than USW services resold by RESELLER.

                           (A)3.9.6.2 RESELLER's use of the Authorized Phrase
                                    does not cause end users to believe that
                                    RESELLER is USW.

                           (A)3.9.6.3 RESELLER may not use the U S WEST logo.
                                    The Authorized Phrase, when displayed,
                                    appears only in text form with all letters
                                    being the same font and point size. The
                                    point size of the Authorized Phrase shall be
                                    no greater than one fourth the point size of
                                    the smallest use of RESELLER's name and in
                                    no event shall exceed 8 point size.

                           (A)3.9.6.4 RESELLER shall provide all printed
                                    materials using the Authorized Phrase to USW
                                    for its prior written approval.

                           (A)3.9.6.5 If USW determines that RESELLER's use of
                                    the Authorized Phrase causes end user
                                    confusion, USW may immediately terminate
                                    RESELLER's right to use the Authorized
                                    Phrase.

                           (A)3.9.6.6 Upon termination of RESELLER's right to
                                    use the Authorized Phrase or termination
                                    of this Agreement, all permission or
                                    right to use the Authorized Phrase shall
                                    immediately cease to exist and RESELLER
                                    shall immediately cease any and all such
                                    use of the Authorized Phrase. RESELLER
                                    shall either promptly return to USW or
                                    destroy all materials in its possession
                                    or control displaying the Authorized
                                    Phrase.

                  (A)3.9.7 RESELLER acknowledges the value of the marks "U S
                           WEST" and "U S WEST Communications" (the "Marks") and
                           the goodwill associated therewith and acknowledges
                           that such goodwill is a property right belonging to U
                           S WEST, Inc. and USW respectively (the "Owners").
                           RESELLER recognizes that nothing contained in this
                           Agreement is intended as an assignment or grant to
                           RESELLER of

<PAGE>

                           any right, title or interest in or to the Marks and
                           that this Agreement does not confer any right or
                           license to grant sublicenses or permission to third
                           parties to use the Marks and is not assignable.
                           RESELLER will do nothing inconsistent with the
                           Owner's ownership of the Marks, and all rights, if
                           any, that may be acquired by use of the Marks shall
                           inure to the benefit of the Owners. RESELLER will not
                           adopt, use (other than as authorized herein),
                           register or seek to register any mark anywhere in the
                           world which is identical or confusingly similar to
                           the Marks or which is so similar thereto as to
                           constitute a deceptive colorable imitation thereof or
                           to suggest or imply some association, sponsorship, or
                           endorsement by the Owners. The Owners make no
                           warranties regarding ownership of any rights in or
                           the validity of the Marks.

         (A)3.10 WARRANTIES

                  NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE
                  PARTIES AGREE THAT NEITHER PARTY HAS MADE, AND THAT THERE DOES
                  NOT EXIST, ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT
                  LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
                  PARTICULAR PURPOSE.

          (A)3.11 ASSIGNMENT

                  (A)3.11.1 Neither Party may assign or transfer (whether by
                           operation of law or otherwise) this Agreement (or any
                           rights or obligations hereunder) to a third party
                           without the prior written consent of the other Party.
                           Notwithstanding the foregoing, either Party may
                           assign or transfer this Agreement to a corporate
                           affiliate or an entity under its common control;
                           however, if RESELLER's assignee or transferee has an
                           interconnection agreement with USW, no assignment or
                           transfer of this Agreement shall be effective without
                           the prior written consent of USW. Such consent shall
                           include appropriate resolutions of conflicts and
                           discrepancies between the assignee's or transferee's
                           interconnection agreement and this Agreement. Any
                           attempted assignment or transfer that is not
                           permitted is void AB INITIO. Without limiting the
                           generality of the foregoing, this Agreement shall be
                           binding upon and shall inure to the benefit of the
                           Parties' respective successors and assigns.

                  (A)3.11.2 Without limiting the generality of the foregoing
                           subsection, any merger, dissolution, consolidation or
                           other reorganization of RESELLER, or any sale,
                           transfer, pledge or other disposition by RESELLER of
                           securities representing more than 50% of the
                           securities entitled to vote in an election of
                           RESELLER's board of directors or other similar
                           governing body, or any sale, transfer, pledge or
                           other disposition by RESELLER of substantially all of
                           its assets, shall be deemed a transfer of control. If
                           any entity, other than

<PAGE>

                                                                          Part A
                                                                   General Terms

                           RESELLER, involved in such merger, dissolution,
                           consolidation, reorganization, sale, transfer, pledge
                           or other disposition of RESELLER has an
                           interconnection agreement with USW, the Parties agree
                           that only one agreement, either this Agreement or the
                           interconnection agreement of the other entity, will
                           remain valid. All other interconnection agreements
                           will be terminated. The Parties agree to work
                           together to determine which interconnection agreement
                           should remain valid and which should terminate. In
                           the event the Parties cannot reach agreement on this
                           issue, the issue shall be resolved through the
                           Dispute Resolution process contained in this
                           Agreement.

         (A)3.12 DEFAULT

                  If either Party defaults in the payment of any amount due
                  hereunder, or if either Party violates any other material
                  provision of this Agreement, and such default or violation
                  shall continue for thirty (30) calendar days after written
                  notice thereof, the other Party may seek relief in accordance
                  with the Dispute Resolution provision of this Agreement. The
                  failure of either Party to enforce any of the provisions of
                  this Agreement or the waiver thereof in any instance shall not
                  be construed as a general waiver or relinquishment on its part
                  of any such provision, but the same shall, nevertheless, be
                  and remain in full force and effect.

         (A)3.13 DISCLAIMER OF AGENCY

                  Except for provisions herein expressly authorizing a Party to
                  act for another, nothing in this Agreement shall constitute a
                  Party as a legal representative or agent of the other Party,
                  nor shall a Party have the right or authority to assume,
                  create or incur any liability or any obligation of any kind,
                  express or implied, against or in the name or on behalf of the
                  other Party unless otherwise expressly permitted by such other
                  Party. Except as otherwise expressly provided in this
                  Agreement, no Party undertakes to perform any obligation of
                  the other Party whether regulatory or contractual, or to
                  assume any responsibility for the management of the other
                  Party's business.

          (A)3.14 NONDISCLOSURE

                  (A)3.14.1 All information, including but not limited to
                           specifications, microfilm, photocopies, magnetic
                           disks, magnetic tapes, drawings, sketches, models,
                           samples, tools, technical information, data, employee
                           records, maps, financial reports, and market data,
                           (i) furnished by one Party to the other Party dealing
                           with end user specific, facility specific, or usage
                           specific information, other than end user information
                           communicated for the purpose of providing directory
                           assistance or publication of directory database, or
                           (ii) in written, graphic, electromagnetic, or other
                           tangible form and marked at the time of delivery as
                           "Confidential" or "Proprietary", or (iii)
                           communicated and declared to the receiving Party at
                           the time of delivery, or by written

<PAGE>

                                                                          Part A
                                                                   General Terms

                           notice given to the receiving Party within ten (10)
                           calendar days after delivery, to be "Confidential" or
                           "Proprietary" (collectively referred to as
                           "Proprietary Information"), shall remain the property
                           of the disclosing Party. A Party who receives
                           Proprietary Information via an oral communication may
                           request written confirmation that the material is
                           Proprietary Information. A Party who delivers
                           Proprietary Information via an oral communication may
                           request written confirmation that the Party receiving
                           the information understands that the material is
                           Proprietary Information.

                 (A)3.14.2 Upon request by the disclosing Party, the receiving
                           Party shall return all tangible copies of Proprietary
                           Information, whether written, graphic or otherwise,
                           except that the receiving Party may retain one copy
                           for archival purposes.

                 (A)3.14.3 Each Party shall keep all of the other Party's
                           Proprietary Information confidential and shall use
                           the other Party's Proprietary Information only in
                           connection with this Agreement. Neither Party shall
                           use the other Party's Proprietary Information for any
                           other purpose except upon such terms and conditions
                           as may be agreed upon between the Parties in writing.

                 (A)3.14.4 Unless otherwise agreed, the obligations of
                           confidentiality and non-use set forth in this
                           Agreement do not apply to such Proprietary
                           Information as:

                        (A)3.14.4.1 was at the time of receipt already known
                                    to the receiving Party free of any
                                    obligation to keep it confidential evidenced
                                    by written records prepared prior to
                                    delivery by the disclosing Party; or

                        (A)3.14.4.2 is or becomes publicly known through no
                                    wrongful act of the receiving Party; or

                        (A)3.14.4.3 is rightfully received from a third
                                    person having no direct or indirect secrecy
                                    or confidentiality obligation to the
                                    disclosing Party with respect to such
                                    information; or

                        (A)3.14.4.4 is independently developed by an
                                    employee, agent, or contractor of the
                                    receiving Party which individual is not
                                    involved in any manner with the provision of
                                    services pursuant to the Agreement and does
                                    not have any direct or indirect access to
                                    the Proprietary Information; or

                        (A)3.14.4.5 is disclosed to a third person by the
                                    disclosing Party without similar
                                    restrictions on such third person's rights;
                                    or

<PAGE>

                                                                          Part A
                                                                   General Terms

                        (A)3.14.4.6 is approved for release by written
                                    authorization of the disclosing Party; or

                        (A)3.14.4.7 is required to be made public by the
                                    receiving Party pursuant to applicable law
                                    or regulation provided that the receiving
                                    Party shall give sufficient notice of the
                                    requirement to the disclosing Party to
                                    enable the disclosing Party to seek
                                    protective orders.

                 (A)3.14.5 Nothing herein is intended to prohibit a Party
                           from supplying factual information about its
                           network and Telecommunications Services on or
                           connected to its network to regulatory agencies
                           including the Federal Communications Commission
                           and the Commission so long as any confidential
                           obligation is protected.

                 (A)3.14.6 Effective Date Of This Section. Notwithstanding any
                           other provision of this Agreement, the Proprietary
                           Information provisions of this Agreement shall apply
                           to all information furnished by either Party to the
                           other in furtherance of the purpose of this
                           Agreement, even if furnished before the date of this
                           Agreement.

         (A)3.15 SURVIVAL

                  Any liabilities or obligations of a Party for acts or
                  omissions prior to the cancellation or termination of this
                  Agreement; any obligation of a Party under the provisions
                  regarding indemnification, Confidential or Proprietary
                  Information, limitations of liability, and any other
                  provisions of this Agreement which, by their terms, are
                  contemplated to survive (or to be performed after) termination
                  of this Agreement, shall survive cancellation or termination
                  hereof.

         (A)3.16 DISPUTE RESOLUTION

                 (A)3.16.1 If any claim, controversy or dispute between the
                           Parties, their agents, employees, officers, directors
                           or affiliated agents should arise, and the Parties do
                           not resolve it in the ordinary course of their
                           dealings (the "Dispute"), then it shall be resolved
                           in accordance with the dispute resolution process set
                           forth in this Section. Each notice of default, unless
                           cured within the applicable cure period, shall be
                           resolved in accordance herewith.

                 (A)3.16.2 At the written request of either Party, and prior to
                           any other formal dispute resolution proceedings, each
                           Party shall designate an officer-level employee, at
                           no less than the vice president level, to review,
                           meet, and negotiate, in good faith, to resolve the
                           Dispute. The Parties intend that these negotiations
                           be conducted by non-lawyer, business representatives,
                           and the locations, format, frequency, duration, and
                           conclusions of these discussions shall be at the
                           discretion of the representatives. By mutual
                           agreement, the representatives may use other
                           procedures, such as mediation, to assist in these
                           negotiations. The discussions and correspondence

<PAGE>

                                                                 Part A
                                                          General Terms

               among the representatives for the purposes of these
               negotiations shall be treated as Confidential Information
               developed for purposes of settlement, and shall be exempt from
               discovery and production, and shall not be admissible in any
               subsequent arbitration or other proceedings without the
               concurrence of both of the Parties.

     (A)3.16.3 If the vice-presidential level representatives
               have not reached a resolution of the Dispute within thirty
               (30) calendar days after the matter is referred to them, then
               either Party may demand that the Dispute be settled by
               arbitration. Such an arbitration proceeding shall be conducted
               by a single arbitrator, knowledgeable about the
               telecommunications industry. The arbitration proceedings shall
               be conducted under the then current rules of the American
               Arbitration Association ("AAA"). The Federal Arbitration Act,
               9 U.S.C. Sections 1-16, not state law, shall govern the
               arbitrability of the Dispute. The arbitrator shall not have
               authority to award punitive damages. All expedited procedures
               prescribed by the AAA rules shall apply. The arbitrator's
               award shall be final and binding and may be entered in any
               court having jurisdiction thereof. Each Party shall bear its
               own costs and attorneys' fees, and shall share equally in the
               fees and expenses of the arbitrator. The arbitration
               proceedings shall occur in the Denver, Colorado metropolitan
               area. It is acknowledged that the Parties, by mutual, written
               agreement, may change any of these arbitration practices for a
               particular, some, or all Dispute(s).

     (A)3.16.4 Should it become necessary to resort to court proceedings to
               enforce a Party's compliance with the dispute resolution
               process set forth herein, and the court directs or otherwise
               requires compliance herewith, then all of the costs and
               expenses, including its reasonable attorney fees, incurred by
               the Party requesting such enforcement shall be reimbursed by
               the non-complying Party to the requesting Party.

     (A)3.16.5 No Dispute, regardless of the form of action, arising out
               of this Agreement, may be brought by either Party more than
               two (2) years after the cause of action accrues.

(A)3.17 CONTROLLING LAW

         This Agreement was negotiated by the Parties in accordance with the
         terms of the Act and the laws of the state where service is provided
         hereunder. It shall be interpreted solely in accordance with the terms
         of the Act and the applicable state law in the state where the service
         is provided.

(A)3.18 JOINT WORK PRODUCT

        This Agreement is the joint work product of the Parties and has been
        negotiated by the Parties and their respective counsel and shall be
        fairly interpreted in

                                                                     Page 16

<PAGE>

                                                                Part A
                                                         General Terms

       accordance with its terms and, in the event of any ambiguities, no
       inferences shall be drawn against either Party.

(A)3.19 RESPONSIBILITY FOR ENVIRONMENTAL CONTAMINATION

       Neither Party shall be liable to the other for any costs whatsoever
       resulting from the presence or release of any environmental hazard that
       either Party did not introduce to the affected work location. Both
       Parties shall defend and hold harmless the other, its officers,
       directors and employees from and against any losses, damages, claims,
       demands, suits, liabilities, fines, penalties and expenses (including
       reasonable attorneys' fees) that arise out of or result from (i) any
       environmental hazard that the indemnifying Party, its contractors or
       agents introduce to the work locations or (ii) the presence or release
       of any environmental hazard for which the indemnifying Party is
       responsible under applicable law.

(A)3.20 NOTICES

       Any notices required by or concerning this Agreement shall be sent to
       the Parties at the addresses shown below:

       USW
       Director Interconnection Compliance
       1801 California, Room 2410
       Denver, CO 80202

       With copy to:
       U S WEST Law Department
       Attention: General Counsel, Interconnection
       1801 California Street, 51st Floor
       Denver, CO 80202

       RESELLER
       John Duffy
       Peter Mills
       3 Burlington Woods Drive
       4 1h Floor
       Burlington, MA 01803
       Phone:  781-229-9599, ext. 136
       Fax:    781-229-9499
       E-mail: jduffy@essential.com

       Each Party shall inform the other of any changes in the above addresses.

(A)3.21 RESPONSIBILITY OF EACH PARTY

       Each Party is an independent contractor, and has and hereby retains the
       right to exercise full control of and supervision over its own
       performance of its obligations under this Agreement and retains full
       control over the employment, direction, compensation and discharge of
       all employees assisting in the performance of such obligations. Each
       Party will be solely responsible for all matters relating to

                                                                    Page 17
<PAGE>

                                                                Part A
                                                         General Terms

        payment of such employees, including compliance with social security
        taxes, withholding taxes and all other regulations governing such
        matters. Each Party will be solely responsible for proper handling,
        storage, transport and disposal at its own expense of all (i) substances
        or materials that it or its contractors or agents bring to, create or
        assume control over at work locations or, (ii) waste resulting therefrom
        or otherwise generated in connection with its or its contractors' or
        agents' activities at the work locations. Subject to the limitations on
        liability and except as otherwise provided in this Agreement, each Party
        shall be responsible for (i) its own acts and performance of all
        obligations imposed by applicable law in connection with its activities,
        legal status and property, real or personal and, (ii) the acts of its
        own affiliates, employees, agents and contractors during the performance
        of that Party's obligations hereunder.

(A)3.22 NO THIRD PARTY BENEFICIARIES

        This Agreement does not provide and shall not be construed to provide
        third parties with any remedy, claim, liability, reimbursement, cause of
        action, or other privilege.

(A)3.23 REFERENCED DOCUMENTS

        All references to Sections shall be deemed to be references to Sections
        of this Agreement unless the context shall otherwise require. Whenever
        any provision of this Agreement refers to a technical reference,
        technical publication, RESELLER practice, USW practice, any publication
        of telecommunications industry administrative or technical standards, or
        any other document specifically incorporated into this Agreement, it
        will be deemed to be a reference to the most recent version or edition
        (including any amendments, supplements, addenda, or successors) of such
        document that is in effect, and will include the most recent version or
        edition (including any amendments, supplements, addenda, or successors)
        of each document incorporated by reference in such a technical
        reference, technical publication, RESELLER practice, USW practice, or
        publication of industry standards. USW will not implement changes in the
        most recent version or edition in the documents described above when
        such changes are optional. The existing configuration of either Party's
        network may not be in immediate compliance with the latest release of
        applicable referenced documents.

(A)3.24 PUBLICITY

        Neither Party shall publish or use any publicity materials with respect
        to the execution and delivery or existence of this Agreement without the
        prior written approval of the other Party.

(A)3.25 AMENDMENT

        RESELLER and USW may mutually agree to amend this Agreement in writing.
        Since it is possible that amendments to this Agreement may be needed to
        fully satisfy the purposes and objectives of this Agreement, the Parties
        agree to work cooperatively, promptly and in good faith to negotiate and
        implement any such additions, changes and corrections to this Agreement.

                                                                    Page 18
<PAGE>

                                                                          Part A
                                                                   General Terms

         (A)3.26 EXECUTED IN COUNTERPARTS

                  This Agreement may be executed in any number of counterparts,
                  each of which shall be deemed an original; but such
                  counterparts shall together constitute one and the same
                  instrument.

         (A)3.27  HEADINGS OF NO FORCE OR EFFECT

                  The headings of Sections of this Agreement are for convenience
                  of reference only, and shall in no way define, modify or
                  restrict the meaning or interpretation of the terms or
                  provisions of this Agreement.

         (A)3.28 REGULATORY APPROVAL

                  The Parties understand and agree that this Agreement will be
                  filed with the Commission for approval. In the event the
                  Commission rejects any portion of this Agreement, renders it
                  inoperable or creates an ambiguity that requires further
                  amendment, the Parties agree to meet and negotiate in good
                  faith to arrive at a mutually acceptable modification.

         (A)3.29 COMPLIANCE

                  Each Party shall comply with all federal, state, and local
                  laws, rules and regulations applicable to its performance
                  under this Agreement. Without limiting the foregoing, USW and
                  RESELLER agree to take all action necessary to keep and
                  maintain in full force and effect all permits, licenses,
                  certificates, insurance, and other authorities needed to
                  perform their respective obligations hereunder.

         (A)3.30 COMPLIANCE WITH THE COMMUNICATIONS ASSISTANCE FOR LAW
                 ENFORCEMENT ACT OF 1994 ("CALEA")

                  Each Party represents and warrants that any equipment,
                  facilities or services provided to the other Party under this
                  Agreement comply with CALEA. Each Party shall indemnify and
                  hold the other Party harmless from any and all penalties
                  imposed upon the other Party for such noncompliance and shall
                  at the noncompliant Party's sole cost and expense, modify or
                  replace any equipment, facilities or services provided to the
                  other Party under this Agreement to ensure that such
                  equipment, facilities and services fully comply with CALEA.

         (A)3.31 COOPERATION

                  The Parties agree that this Agreement involves the provision
                  of USW services in ways such services were not previously
                  available and the introduction of new processes and procedures
                  to provide and bill such services. Accordingly, the Parties
                  agree to work jointly and cooperatively in testing and
                  implementing processes for pre-ordering, ordering,
                  maintenance, provisioning and billing and in reasonably
                  resolving issues which result from such implementation on a
                  timely basis. Electronic processes and procedures are
                  addressed in Part D of this Agreement.

                                                                   Page 19
<PAGE>

                                                                          Part A
                                                                   General Terms

         (A)3.32 AVAILABILITY OF OTHER AGREEMENTS

                  With regard to the availability of other agreements, the
                  Parties agree that the provisions of Section 252(i) of the Act
                  shall apply, including state and federal, Commission and court
                  interpretive regulations and decisions in effect from time to
                  time.

                                                                   Page 20
<PAGE>

                                                                   Part B
                                                                   Resale

                                 PART B - RESALE

  (B)1. DESCRIPTION

         (B)1.1   Pursuant to the Act and this Part B, USW shall offer for
                  resale at wholesale rates any Telecommunications Services it
                  provides to end users who are not Telecommunications Carriers
                  including terms and conditions (except prices) in the USW
                  Tariffs, where applicable. RESELLER may obtain intraLATA toll
                  service from USW for resale or RESELLER has the option to
                  self-provision intraLATA toll or to obtain intraLATA toll for
                  resale from another provider.

         (B)1.2   The Parties agree that certain USW services are not available
                  for resale under this Agreement and certain other USW services
                  are available for resale but not at a discount, as identified
                  in Part E or in individual state Tariffs. The availability of
                  services and applicable discounts identified in Part E or in
                  individual Tariffs are subject to change pursuant to the Rates
                  and Charges sub-section of this Resale section.

 (B)2. TERMS AND CONDITIONS

         (B)2.1   Basic Exchange Telecommunications Service, Basic Exchange
                  Features, Private Line Service, Frame Relay Service and
                  intraLATA Toll may be resold only for their intended or
                  disclosed use and only to the same class of end user to which
                  USW sells such services (e.g., residence service may not be
                  resold to business end users). Service provided directly to
                  RESELLER for its own use, such as administrative services,
                  must be identified by RESELLER and RESELLER must pay the full
                  retail rates and prices for such services.

         (B)2.2   USW shall provide to RESELLER Telecommunications Services for
                  resale that are at least equal in quality, and in
                  substantially the same time and manner that USW provides these
                  services to others, including other Resellers and end users,
                  and in accordance with any applicable Commission service
                  quality standards, including standards the Commission may
                  impose pursuant to Section 252 (e)(3) of the Act.

         (B)2.3   In the event that there are existing agreements between
                  RESELLER and USW for resale under USW retail Tariff discounts,
                  RESELLER may elect to continue to obtain services for resale
                  under the existing agreements and retail Tariff discounts or
                  RESELLER may elect to terminate such existing agreements and
                  obtain such services under this Agreement with the associated
                  wholesale discount specified in Part E of this Agreement.

         (B)2.4   In accordance with the Act, RESELLER will provide the date it
                  will begin to offer Telecommunications Services to residential
                  and business end users. RESELLER will provide a two (2) year
                  forecast within ninety (90) calendar days of signing this
                  Agreement The forecast shall be updated and provided to USW on
                  a annual basis or as requested by USW. Each forecast will
                  provide:

                                                                   Page 21
<PAGE>

                                                                          Part B
                                                                          Resale

                  -        The date service will be offered (by city and/or
                           state)
                  -        The type and quantity of service(s) which will be
                           offered
                  -        RESELLER's anticipated number of service orders
                  -        Name of RESELLER's key contact personnel

                  The information provided pursuant to this paragraph shall be
                  considered Proprietary Information under the Nondisclosure
                  Section of this Agreement.

         (B)2.5   RESELLER may not reserve blocks of USW telephone numbers,
                  except as allowed by Tariffs.

         (B)2.6   USW will accept at no charge one primary listing for each main
                  telephone number belonging to RESELLER's end user based on end
                  user information provided to USW by RESELLER. USW will place
                  RESELLER's listings in USWs directory listing database for
                  directory assistance purposes. Additional terms and conditions
                  with respect to directory listings are described in Part C of
                  this Agreement.

         (B)2.7   USW shall provide to RESELLER, for RESELLER's end users,
                  E911/911 call routing to the appropriate Public Safety
                  Answering Point ("PSAP). USW shall not be responsible for any
                  failure of RESELLER to provide accurate end user information
                  for listings in any databases in which USW is required to
                  retain and/or maintain end user information.. USW shall
                  provide and validate RESELLER's end user information to the
                  Automatic Location Identification/Database Management System
                  ("ALI/DMS"). USW shall use its standard process to update and
                  maintain, on the same schedule that it uses for its end users,
                  RESELLER's end user service information in the ALI/DMS used to
                  support E911/911 services. USW assumes no liability for the
                  accuracy of information provided by RESELLER.

         (B)2.8   If USW provides and RESELLER accepts operator services,
                  directory assistance, and intraLATA long distance as a part of
                  the resold line, it will be offered with standard USW
                  branding. RESELLER is not permitted to alter the branding of
                  these services in any manner when the services are a part of
                  the resold line without the prior written approval of USW.
                  However, at the request of RESELLER and where technically
                  feasible, USW will rebrand operator services and directory
                  assistance in RESELLER's name, provided the charges associated
                  with such rebranding are paid by RESELLER.

         (B)2.9   RESELLER shall designate the Primary Interexchange Carrier
                  (PIC) assignments on behalf of its end users for interLATA
                  services and intraLATA services.

         (B)2.10  When end users switch from USW to RESELLER, or to RESELLER
                  from any other Reseller, and if they do not change their
                  service address to an address served by a different Central
                  Office, such end users shall be permitted to retain their
                  current telephone numbers if they so desire. USW shall take no
                  action to prevent RESELLER end users from retaining their
                  current telephone numbers.

                                                                     Page 22

<PAGE>

                                                                          Part 8
                                                                          Resale

         (B)2.11  RESELLER is liable for all fraud associated with service to
                  its end-users and accounts. USW takes no responsibility, will
                  not investigate, and will make no adjustments to RESELLER's
                  account in cases of fraud unless such fraud is the result of
                  any intentional act or gross negligence of USW Notwithstanding
                  the above, if USW becomes aware of potential fraud with
                  respect to RESELLER's accounts, USW will promptly inform
                  RESELLER and, at the direction of RESELLER, take reasonable
                  action to mitigate the fraud where such action is possible.

         (B)2.12  Resold services are available only where facilities
                  currently exist and are capable of providing such services
                  without construction of additional facilities or enhancement
                  of existing facilities. However, if RESELLER requests that
                  facilities be constructed or enhanced to provide resold
                  services, USW will review such requests on a case-by-case
                  basis and determine if it is economically feasible for USW to
                  build or enhance facilities. If USW decides to build or
                  enhance the requested facilities, USW will develop and provide
                  to RESELLER a price quote for the construction. Construction
                  charges associated with resold services will be applied in
                  the same manner that construction charges apply to USW's
                  retail end users. If the quote is accepted, RESELLER will be
                  billed the quoted price and construction will commence after
                  receipt of payment.

         (B) 2.13 In the event USW terminates the provisioning of any resold
                  services to RESELLER for any reason, including RESELLER's
                  non-payment of charges, RESELLER shall be responsible for
                  providing any and all necessary notice to its end users of
                  the termination. In no case shall USW be responsible for
                  providing such notice to RESELLER's end users. USW will
                  provide notice to RESELLER of USW's termination of a resold
                  service on a timely basis consistent with Commission rules
                  and notice requirements.

         (B)2.14  The underlying network provider of a resold service shall be
                  entitled to receive, from the purchaser of Switched Access,
                  the appropriate access charges pursuant to its then effective
                  Switched Access Tariff.

         (B)2.15  Centrex terms and conditions related to calculation of charges
                  for, and provisioning of common blocks, station lines, and
                  optional features will be based on the Centrex definition of a
                  system and a Reseller's serving location.

                  (B)2.15.1 Where a common block is applicable, a Centrex
                           system is defined by a single common block or
                           multiple common blocks for a single RESELLER within a
                           single Central Office switching system. A common
                           block defines the dialing plan for intercom calling,
                           access to Public Switched Network and/or private
                           facilities, station line and system restrictions and
                           feature access arrangements and functionality.
                           RESELLER may purchase multiple common blocks within a
                           single Central Office switching system when RESELLER
                           requires different dialing plans, feature access
                           arrangements and

                                                                     Page 23

<PAGE>

                                                                   Part B Resale

                           station line or system restrictions within a single
                           system operation. A Reseller with multiple common
                           blocks within the same Central Office switch may have
                           Network Access Register and Private Facility trunk
                           groups aggregated across multiple common blocks.
                           Centrex system based optional features (i.e.
                           Automatic Route Selection) may not be aggregated
                           across multiple common blocks. A Centrex system must
                           provide station lines to at least one location and
                           may provide station lines to multiple locations.

                 (B)2.15.2 Centrex station lines are provisioned and charges
                           are calculated based on serving Reseller's location.
                           A location is defined as the site where USW
                           facilities (cable plant from the serving Central
                           Office switch) meet Reseller facilities (inside
                           wire). In a multi-tenant building, USW may bring
                           facilities directly to a single point of
                           interconnection with Reseller facilities, typically
                           in a basement equipment room, which would be
                           considered a single location for this multi-tenant
                           building. Should USW bring service to multiple floors
                           or offices within a multi-tenant building each floor
                           or office with a separate Reseller facilities
                           termination point is considered a location. Multiple
                           buildings within contiguous property (campus) will be
                           provisioned and billed as a single location.
                           Contiguous property is defined as property owned or
                           leased by a single end user and not separated by
                           public thoroughfare, river or railroad rights-of-way.
                           Property will be considered contiguous when connected
                           via connecting passageways or conduit acceptable to
                           USW for its facilities. A Reseller with Centrex
                           station lines from multiple Central Office switching
                           systems, within the same USW Wire Center, and
                           provisioned to the same location will not be charged
                           for service or provisioned as if service was
                           originating from a single Centrex system. For
                           example, station lines may only be aggregated from a
                           single Centrex Reseller system to a single Reseller
                           serving location for rating purposes. RESELLER may
                           not specify a USW Central Office as a RESELLER
                           location for termination of Centrex station lines.

         (B)2.16  Private Line Service used for Special Access is available for
                  resale but not at a discount.

         (B)2.17  DSL Service (such as Megabit Service) is available for resale
                  by RESELLER out of USW's Interstate Tariff, but at no
                  wholesale discount.

 (B)3. RATES AND CHARGES

         (B)3.1   The Telecommunications Services identified in Part E are
                  available for resale at the wholesale discount percentage
                  shown in Part E. Telecommunications

                                                                     Page 24

<PAGE>

                                                                   Part B Resale

                  Services available for resale but excluded from the wholesale
                  pricing arrangement in this Agreement are available at the
                  retail Tariff rates.

         (B)3.2   The Customer Transfer Charges (CTC) as specified in Part E
                  apply when transferring services to RESELLER.

         (B)3.3   A Subscriber Line Charge (SLC), or any subsequent federally
                  mandated charge to end users, will continue to be paid by
                  RESELLER without discount for each local exchange line resold
                  under this Agreement. All federal and state rules and
                  regulations associated with SLC as found in the applicable
                  Tariffs also apply.

         (B)3.4   RESELLER will pay to USW the PIC change charge without
                  discount for RESELLER end user changes of interexchange or
                  intraLATA carriers. Any change in RESELLER's end users'
                  interexchange or intraLATA carrier must be requested by
                  RESELLER on behalf of its end user.

         (B)3.5   RESELLER agrees to pay USW when its end user activates any
                  services or features that are billed on a per use or per
                  activation basis subject to the applicable discount in Part E
                  as such may be amended pursuant to this Section (e.g.,
                  continuous redial, last call return, call back calling, call
                  trace, etc.).

         (B)3.6   Product specific non-recurring charges, as set forth in USW's
                  applicable Tariffs will apply when additional lines, trunks or
                  circuits are added or when the end user adds features or
                  services to existing lines or trunks.

         (B)3.7   Miscellaneous charges, if applicable, will be consistent with
                  charges for equivalent services ordered by USW end users.

         (B)3.8   The wholesale discount rates (the "Rates") in Part E were
                  established in the Final Decision and Order, Docket No.
                  RPU-96-9.

         (B)3.9   If the Rates or the applicability of the Rates to the services
                  in Part E are changed by a nonappealable administrative or
                  judicial order following a decision on rehearing or appeal or
                  other similar proceeding, such changed rate(s) will be
                  available to RESELLER effective as of the date of the order.
                  No true-up of the Rates will occur unless ordered as a part of
                  the nonappealable, administrative or judicial order.

         (B)3.10  If the resold services are purchased pursuant to Tariffs and
                  the Tariff rates change, charges billed to RESELLER for such
                  services will be based upon the new Tariff rates less the
                  applicable wholesale discount, if any, as agreed to herein or
                  as established by Commission order and/or resale Tariff. The
                  new rate will be effective upon the Tariff effective date.

  (B)4. ORDERING PROCESS

         (B)4.1   RESELLER, or RESELLER's agent, shall act as the single point
                  of contact for its end users' service needs, including without
                  limitation, sales, service design, order taking, provisioning,
                  change orders, training, maintenance, trouble

                                                                         Page 25

<PAGE>

                                                                          Part B
                                                                          Resale

                  reports, repair, post-sale servicing, billing, collection and
                  inquiry. RESELLER shall inform its end users that they are end
                  users of RESELLER for resold services. RESELLER's end users
                  contacting USW will be instructed to contact RESELLER;
                  however, nothing in this Agreement, except as provided below,
                  shall be deemed to prohibit USW from discussing its products
                  and services with RESELLER's end users who call USW.

         (B)4.2   RESELLER shall transmit to USW all information necessary for
                  the ordering (billing, listing and other information),
                  installation, repair, maintenance and post-installation
                  servicing according to USW`s standard procedures, as described
                  in the USW Interconnect & Resale Resource Guide available on
                  USW's Web site. Information shall be provided using USW's
                  designated Local Service Request (LSR) format which may
                  include the LSR, end user and resale forms. RESELLER must send
                  USW complete and accurate end user listing information for
                  Directory Assistance, Directory Listings, and 911 Emergency
                  Services using USW's designated resale directory listing order
                  forms. When USW's end user or the end user's new service
                  provider orders the discontinuance of the end user's existing
                  service in anticipation of moving to another service provider,
                  USW will render its closing bill to the end user effective
                  with the disconnection. If another service provider,
                  RESELLER's end user or RESELLER requests that service be
                  discontinued from RESELLER and subsequently USW's service to
                  RESELLER is discontinued USW will issue a bill to RESELLER for
                  that portion of the service provided to RESELLER.. USW will
                  notify RESELLER by FAX, OSS interface or other agreed upon
                  processes, in accordance with the OSS section of this
                  Agreement when an end user moves to another service provider.
                  USW will not provide RESELLER with the name of the other
                  service provider selected by the end user.

         (B)4.3   RESELLER shall provide USW and USW shall provide RESELLER with
                  points of contact for order entry, problem resolution and
                  repair of the resold services.

         (B)4.4   Prior to placing orders on behalf of the end user, RESELLER
                  shall be responsible for obtaining and have in its possession
                  Proof of Authorization ("POA"), as set forth in Part A of this
                  Agreement.

         (B)4.5   Due date interval standards are addressed in the Interconnect
                  & Resale Resource Guide.

         (B)4.6   Firm Order Confirmation (FOC) guidelines are addressed in the
                  Interconnect & Resale Resource Guide.

         (B)4.7   USW will provide completion notification that is equal to that
                  provided to USW end users.

         (B)4.8   USW will provide Design Layout Records when requested under
                  terms and conditions consistent with USW end users.

         (B)4.9   USW will handle jeopardy orders based upon the same
                  performance standards and criteria that USW provides to
                  itself.

                                                                         Page 26

<PAGE>

                                                                          Part B
                                                                          Resale

(B)5. BILLING

         (B)5.1   USW shall bill RESELLER and RESELLER is responsible for all
                  applicable charges for the resold services as provided herein.
                  RESELLER shall also be responsible for all Tariffed charges
                  and charges separately identified in this Agreement associated
                  with services that RESELLER resells to an end user under this
                  Agreement.

         (B)5.2   USW shall provide RESELLER, on a monthly basis, within 7-10
                  calendar days of the last day of the most recent billing
                  period, in an agreed upon standard electronic billing format
                  as detailed in Part D, billing information including (1) a
                  summary bill, and (2) individual end user sub-account
                  information consistent with the samples available for RESELLER
                  review.

(B)6. MAINTENANCE AND REPAIR

         RESELLER and USW will employ the procedures for handling misdirected
         repair calls as specified in the Maintenance and Repair Section of this
         Agreement.

         (B)6.1   USW will maintain facilities and equipment used to provide
                  RESELLER resold services. RESELLER or its end user may not
                  rearrange, move, disconnect, or attempt to repair USW
                  facilities or equipment, other than by connection or
                  disconnection to any interface between USW and the end user,
                  without written consent of USW.

         (B)6.2   Maintenance and repair processes are detailed in the
                  Maintenance and Repair Section of this Agreement.

                                                                         Page 27

<PAGE>

                                                                          Part C
                                                              Directory Listings

                          PART C - WHITE PAGES DIRECTORY LISTINGS

   (C)1. DESCRIPTION

         White Pages Listings Service (Listings) consists of USW placing the
         names, addresses and telephone numbers of RESELLER's end users in USW's
         listing database, based on end user information provided to USW by
         RESELLER. USW is authorized to use Listings in Directory Assistance
         (DA) and as noted below.

   (C)2. TERMS AND CONDITIONS

                  (C)2.1   RESELLER will provide in standard, mechanized format,
                           and USW will accept at no charge, one primary listing
                           for each main telephone number belonging to
                           RESELLER's end users. Primary listings for RESELLER
                           will include the end user Listings for any resold
                           services or wireless services and are further defined
                           in USW's general exchange Tariffs. RESELLER will be
                           charged for premium and privacy listings, (e.g.,
                           additional, foreign, cross reference, informational,
                           etc.), at USW's general exchange listing Tariff
                           rates, less the wholesale discount. If RESELLER
                           utilizes Remote Call Forwarding for local number
                           portability, RESELLER can list only one number
                           without charge - either the end user's original
                           telephone number or RESELLER-assigned number. The
                           standard discounted rate for an additional listing
                           applies to the other number.

                  (C)2.2   USW will furnish RESELLER the Listings format
                           specifications. All manual requests are considered a
                           project and require coordination between RESELLER and
                           USW to determine time frames.

                  (C)2.3   RESELLER grants USW a non-exclusive license to
                           incorporate Listings information into its Directory
                           Assistance database. With this license USW will
                           incorporate Listings in the DA database.

                  (C)2.4   No prior authorization is needed for USW to release
                           Listings to directory publishers or other third
                           parties. USW will incorporate Listings information in
                           all existing and future directory assistance
                           applications developed by USW. RESELLER authorizes
                           USW to sell and otherwise make Listings available to
                           directory publishers. Listings shall not be provided
                           or sold in such a manner as to segregate end users by
                           carrier. USW will not charge for updating and
                           maintaining the Listings database. RESELLER will not
                           receive compensation from USW for any sale of
                           Listings by USW.

                  (C)2.5   To the extent that state Tariffs limit USW's
                           liability with regard to Listings, the applicable
                           state Tariff(s) is incorporated herein and supersedes
                           the Limitation of Liability section of this Agreement
                           with respect to Listings only.

                                                                         Page 28
<PAGE>

                                                                          PART C
                                                              DIRECTORY LISTINGS

                  (C)2.6   USW is responsible for maintaining Listings,
                           including entering, changing, correcting, rearranging
                           and removing Listings in accordance with RESELLER
                           orders. USW will take reasonable steps in accordance
                           with industry practices to accommodate non-published
                           and non-listed Listings provided that RESELLER has
                           supplied USW the necessary privacy indicators on such
                           Listings.

                  (C)2.7   USW will include RESELLER Listings in USW's Directory
                           Assistance service to ensure that callers to USW's
                           Directory Assistance service have non-discriminatory
                           access to RESELLER's Listings.

                  (C)2.8   USW will ensure RESELLER Listings provided to USW are
                           included in the white pages directory published on
                           USW's behalf.

                  (C)2.9   RESELLER agrees to provide to USW its end user names,
                           addresses and telephone numbers in a standard
                           mechanized format, as specified by USW.

                  (C)2.10  RESELLER will supply its ACNA/CIC or CLCC/OCN, as
                           appropriate, with each order to provide USW the means
                           of identifying Listings ownership.

                  (C)2.11  Upon request by USW, RESELLER shall submit proof to
                           USW, of authorization from each end user for which
                           RESELLER submits a change in end user's Listing.

                  (C)2.12  RESELLER represents and warrants the end user
                           information provided to USW is accurate and correct.
                           RESELLER further represents and warrants that it has
                           reviewed all Listings provided to USW, including end
                           user requested restrictions on use such as non-
                           published and non-listed. RESELLER shall be solely
                           responsible for knowing and adhering to state laws or
                           rulings regarding Listings (e.g., no solicitation
                           requirements in the states of Arizona and Oregon,
                           privacy requirements in Colorado), and for supplying
                           USW with the applicable Listing information.

                  (C)2.13  RESELLER is responsible for all dealings with, and on
                           behalf of, RESELLER's end users, including:

                           (C)2.13.1 All end user account activity, (e.g. end
                                    user queries and complaints).

                           (C)2.13.2 All account maintenance activity, (e.g.,
                                    additions, changes, issuance of orders for
                                    listings to usw).

                           (C)2.13.3 Determining privacy requirements and
                                    accurately coding the privacy indicators for
                                    RESELLER's end user information. If end user
                                    information provided by RESELLER to USW does
                                    not contain a privacy indicator, no privacy
                                    restrictions will apply.

                                                                        Page 29
<PAGE>

                                                                          Part C
                                                              Directory Listings

                           (C)2.13.4 Any additional services requested by
                                     RESELLER's end users.

                                                                        Page 30
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                              PART D- MISCELLANEOUS PROVISIONS

  (D)1. NETWORK SECURITY

         (D)1.1   Protection of Service and Property - Each Party shall exercise
                  the same degree of care to prevent harm or damage to the other
                  Party and any third parties, its employees, agents or end
                  users, or their property as it employs to protect its own
                  personnel, end users and property, etc. Each Party shall
                  comply at all times with USW security and safety procedures
                  and requirements.

         (D)1.2   Revenue Protection - USW shall make available to RESELLER all
                  present and future fraud prevention or revenue protection
                  features. These features include, but are not limited to
                  screening codes, and 900 numbers.

         (D)1.3.  Law Enforcement Interface - USW provides emergency assistance
                  to 911 centers and law enforcement agencies seven (7) days a
                  week/twenty-four (24) hours a day. Assistance includes, but is
                  not limited to release of 911 trace and subscriber
                  information; in-progress trace requests; establishing
                  emergency trace equipment, release of information from an
                  emergency trap/trace or *57 trace; requests for emergency
                  subscriber information; assistance to law enforcement agencies
                  in hostage/barricade situations, kidnappings, bomb threats,
                  extortion/scams, runaways and life threats.

         (D)1.4   USW provides trap/trace, pen register and Title III assistance
                  directly to law enforcement, if such assistance is directed by
                  a court order. This service is provided during normal business
                  hours, Monday through Friday. Exceptions are addressed in the
                  above paragraph. The charges for these services will be billed
                  directly to the law enforcement agency, without involvement of
                  RESELLER, for any lines served from USW Wire Centers or cross
                  boxes.

         (D)1.5   In all cases involving telephone lines served from USW Wire
                  Centers or cross boxes, USW will perform trap/trace Title III
                  and pen register assistance directly with law enforcement.
                  RESELLER will not be involved or notified of such actions, due
                  to non-disclosure court order considerations, as well as
                  timely response duties when law enforcement agencies are
                  involved. Exceptions to the above will be those cases, as yet
                  undetermined, where RESELLER must participate due to technical
                  reasons wherein its circuitry must be accessed or modified to
                  comply with law enforcement, or for legal reasons that may
                  evolve over time. RESELLER will provide USW with a 24 hour a
                  day, 7 days a week contact for processing such requests,
                  should they occur.

 (D)2. ACCESS TO OPERATIONAL SUPPORT SYSTEMS (OSS)

         (D)2.1 Description

         (D)2.1.1 USW has developed and shall continue to provide Operational
                  Support Systems OSS interfaces using electronic gateways.
                  These gateways act as a mediation or control point between
                  RESELLER's

                                                                        Page 31
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                  and USW's OSS. These gateways provide security for the
                  interfaces, protecting the integrity of the USW OSS and its
                  databases. USWs OSS interfaces have been developed to support
                  Pre-ordering, Ordering and Provisioning, Maintenance and
                  Repair and Billing. Included below is a description of the
                  products and functions supported by USW OSS interfaces and the
                  technology used by each. This section describes the interfaces
                  that USW has developed and shall provide RESELLER. Additional
                  technical information and details shall be provided by USW in
                  training sessions and documentation, such as the "Interconnect
                  Mediated Access User's Guide". USW will continue to make
                  improvements to the electronic interfaces as technology
                  evolves, providing notification to RESELLER consistent with
                  the provisions of this Section.

         (D)2.1.2 Through its electronic gateways, USW shall provide RESELLER
                  nondiscriminatory access to USWs operational support systems
                  for pre-ordering, ordering and provisioning, maintenance and
                  repair, and billing for resale. For the pre-ordering, ordering
                  and provisioning of resold services, USW shall provide
                  RESELLER access to its OSS in substantially the same time and
                  manner as it provides to itself.

 (D)2.2 OSS Support for Pre-Ordering, Ordering and Provisioning

         (D)2.2.1 LSR (Local Service Request) Ordering Process

                (D)2.2.1.1 RESELLER shall use electronic interfaces for orders
                           placed using the LSR Ordering Process for the
                           services it supports. The electronic interface
                           gateways include both the Electronic Data Interchange
                           (EDI) interface and the Interconnect Mediated Access
                           (IMA) Graphical User Interface (GUI).

                  (D)2.2.1.2 The EDI interface provides a single interface for
                           PreOrder and Order transactions from RESELLER to USW
                           and is transaction based rather than batch based. The
                           interface standards for EDI are based upon the Order
                           & Billing Forum (OBF) Local Service Order Guidelines
                           (LSOG), the Telecommunication Industry Forum (TCIF)
                           Customer Service Guideline and the American National
                           Standards Institute/Accredited Standards Committee
                           (ANSI ASC) X12 with exceptions as specified in the
                           IMA and EDI disclosure documents which are provided
                           in conjunction with the implementation
                           responsibilities contained in this Section.

                                                                        Page 32
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                (D)2.2.1.3 The IMA GUI also provides a single interface for
                           Pre-Order and Order transactions from RESELLER to USW
                           and is browser based The IMA GUI interface is based
                           on the LSOG and utilizes a WEB standard technology,
                           Hyper Text Markup Language (HTML), JAVA, and the
                           Transmission Control Protocol/Internet Protocol
                           (TCP/IP) to transmit messages.

                (D)2.2.1.4 Functions

                       (D)2.2.1.4.1 Pre-ordering

                                    Pre-Ordering refers to the set of activities
                                    performed in conjunction with placing an
                                    order. Pre-order consists of the following
                                    functions: validate address, service
                                    availability, review Customer Service Record
                                    (CSR), check facility availability, reserve
                                    telephone numbers, and schedule an
                                    appointment. The electronic interface
                                    gateways provide on-line capabilities to
                                    perform these functions. Not all functions
                                    apply to all products.

                           (D)2.2.1.4.1.1 Validate address will verify the end
                                    user's address.

                                    (D)2.2.1.1.4.1.2 Service Availability will
                                             return the list of (1) POTS
                                             products and services available in
                                             the Central Office switch serving a
                                             particular end user address, which
                                             will indicate to RESELLER, among
                                             other things, which products and
                                             services are authorized for resale
                                             in the Central Office switch
                                             serving a particular end user
                                             address and (2) nonswitched-based
                                             products and services that RESELLER
                                             is authorized to provide according
                                             to its resale agreement with USW.

                                    (D)2.2.1.1.4.1.3 Review Customer Service
                                             Record (CSR) gives RESELLER the
                                             ability to request a display of
                                             local exchange services and
                                             features (CPNI) USW is currently
                                             providing to an end user.

                                                                        Page 33
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                    (D)2.2.1.4.1.4 Check Facility Availability
                                             will provide an indication of
                                             whether existing facilities are
                                             available or if new facilities are
                                             required, and if a technician must
                                             be dispatched to provide the
                                             facilities requested at the end
                                             user's address. This transaction
                                             does not reserve facilities and
                                             does not guarantee that facilities
                                             will or will not be available when
                                             the order is submitted.

                                    (D)2.2.1.4.1.5 Reserve Telephone Numbers
                                             provides RESELLER with the ability
                                             to select an end user's telephone
                                             number. The reservation process is
                                             further divided into telephone
                                             number availability, selection,
                                             exchange and return functionality.
                                             Expiration period for selection and
                                             submission of Telephone Number are:

                                           - A period up to thirty (30) minutes
                                             in which to make a telephone number
                                             selection. If this time limit is
                                             exceeded, and no attempt has been
                                             made to select the telephone
                                             numbers, the telephone numbers are
                                             sent back to the OSS and an error
                                             message is displayed on the LSR. A
                                             new query will need to be performed
                                             for available telephone numbers.

                                           - When a telephone number has been
                                             reserved, there is a twenty-four
                                             (24) hour business period that the
                                             telephone number may be included on
                                             an LSR. If the time limit is
                                             exceeded, the telephone number is
                                             returned to the OSS.

                                    (D)2.2.1.4.1.6 Schedule Appointment allows
                                             RESELLER to retrieve a calendar of
                                             available appointments and to
                                             reserve an appointment date and
                                             time so that a technician can be
                                             dispatched for premises and/or
                                             non-premises work.

                                    (D)2.2.1.4.1.7 Expiration period for
                                             selection and submission of
                                             Appointment Reservation are:

                                           - A selection must be made within a
                                             thirty (30) minute period. If an
                                             appointment

                                                                  Page 34
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                             has been selected and the time
                                             limit was exceeded, an error
                                             message will display. If the error
                                             message displays, an updated list
                                             of available appointments will need
                                             to be requested. If an appointment
                                             has already been reserved for this
                                             Purchase Order Number, the
                                             Appointment Confirmation window
                                             will be displayed and will be
                                             prepopulated with confirmation
                                             number, appointment date and time,
                                             and after and before times.

                                           - Appointments are reserved for a 24
                                             hour business period. If the
                                             appointment is not attached to a
                                             submitted order within 24 business
                                             hours, the appointment is returned.
                                             When the appointment is
                                             successfully reserved, confirmation
                                             of the appointment will be
                                             displayed to RESELLER.

                           (D)2.2.1.4.2 Ordering and Provisioning

                                    Submitting an LSR will result in the
                                    provisioning and installation, if necessary,
                                    of an end user's service. The functional set
                                    associated with ordering is: Create New LSR,
                                    Open LSR, Query LSR Status and FOC Return.

                                    (D)2.2.1.4.2.1 Create New LSR allows entry
                                             of information specific to the LSR,
                                             including required OBF forms,
                                             validates information and submits
                                             the LSR for processing.

                                    (D)2.2.1.4.2.2 Open LSR allows RESELLER to
                                             save LSRs it is not ready to submit
                                             for processing as a pending status.
                                             When an LSR is saved as pending,
                                             all the data in all the forms
                                             associated with the LSR is saved.
                                             This feature permits RESELLER to
                                             access, edit, submit, re-save, and
                                             purge pending LSRs. In addition,
                                             for issued LSRs, RESELLER can issue
                                             supplemental LSRs and
                                             cancellations.

                                                                  Page 35
<PAGE>

                                                                          PART D
                                                        MISCELLANEOUS PROVISIONS

                                    (D)2.2.1.4.2.3 Query LSR Status allows
                                             RESELLER to obtain the status of
                                             the LSR. Status is provided to
                                             RESELLER upon inquiry. Order status
                                             functions include the following:
                                             Submitted, In Review, Issued,
                                             Rejected, Erred, Completed and
                                             Jeopardy.

                                    (D)2.2.1.4.2.4 FOC Return returns a Firm
                                             Order Confirmation to RESELLER. The
                                             FOC confirms that USW has received
                                             a SR, issued an order, and assigned
                                             an order number for tracking.

                           (D)2.2.1.5 Forecast of Usage

                                    (D)2.2.1.5.1 RESELLER shall supply USW with
                                             a forecast of products and volumes
                                             they anticipate ordering through
                                             the electronic interface gateways
                                             on a quarterly basis.

                                    (D)2.2.1.5.2 USW will use RESELLER's
                                             forecast to provide RESELLER
                                             sufficient capacity to provide the
                                             services and elements requested. If
                                             RESELLER exceeds its capacity
                                             without notification, to the extent
                                             that it causes degradation to other
                                             users' response times, RESELLER's
                                             use of its capacity on the IMA or
                                             EDI server may be discontinued
                                             until a resolution can be mutually
                                             agreed to by both Parties. USW will
                                             attempt to notify RESELLER before
                                             discontinuing RESELLER's use of the
                                             IMA or EDI server; however USW
                                             reserves the right to discontinue
                                             use if it is unable to contact
                                             RESELLER.

                                    (D)2.2.1.5.3 When RESELLER requests more
                                             than twenty (20) Secure IDs from
                                             USW RESELLER shall use a T1 line
                                             instead of dial-up capabilities.

                           (D)2.2.1.6. Access Service Request (ASR) Ordering
                           Process

                                    (D)2.2.1.6.1 The Exchange Access Control and
                                             Tracking (EXACT) system may be used
                                             for orders placed using the ASR
                                             process. EXACT is based upon the
                                             OBF Access Service Order Guidelines
                                             (ASOG). The EXACT interface accepts
                                             a batch

                                                                  Page 36
<PAGE>

                                                            Part D Miscellaneous
                                                                      Provisions

                                             file that is transmitted via a
                                             Network Data Mover (NDM) connection
                                             to USW from RESELLER. It is
                                             RESELLER's responsibility to obtain
                                             the appropriate software to
                                             interface with USW's EXACT system.

                           (D)2.2.1.7 Facility Based EDI Listing Process

                                    (D)2.2.1.7.1 The Facility Based EDI Listing
                                             Process is a single interface from
                                             RESELLER to USW. This interface is
                                             based upon the OBF LSOG and ANSI
                                             ASC X12 standards, version 4010.
                                             This interface enables RESELLER
                                             listing data to be translated and
                                             passed into the USW listing
                                             database. After USWs daily batch
                                             processing, a
                                             Confirmation/Completion record (for
                                             every PON provided on input) is
                                             returned to RESELLER via an EDI 855
                                             transaction.

                  (D)2.2.2 Maintenance and Repair

                           (D)2.2.2.1 Maintenance and Repair electronic
                                    interfaces support the tracking and
                                    resolution of end users' repair and
                                    maintenance needs as reported to RESELLER.
                                    They facilitate the exchange of updated
                                    information and progress reports between USW
                                    and RESELLER while the Trouble Report (TR)
                                    is open and a USW technician is working on
                                    the resolution.

                           (D)2.2.2.2 RESELLER shall use the electronic
                                    interface gateways for reporting trouble.
                                    The electronic interface gateways are
                                    comprised of either the Mediated Access
                                    System Electronic Bonding (MEDIACC EB)
                                    interface or the IMA GUI interface.

                           (D)2.2.2.3 The MEDIACC Electronic Bonding (EB)
                                    interface uses CMIP protocol over X.25
                                    packet switching network using ANS T1M1.5
                                    227/228 standards.

                           (D)2.2.2.4 The IMA GUI also provides a single
                                    interface for trouble reporting from
                                    RESELLER to USW and is browser based. The
                                    IMA GUI interface uses a Berkley Socket
                                    interface using ANSI T1M1.5 227/228
                                    standards. The IMA GUI uses JAVA as the
                                    standard. The IMA GUI Interface currently
                                    supports trouble reporting for resale
                                    services.

                                                                  Page 37
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                  (D)2.2.2.5 Functions

                           (D)2.2.2.5.1 Maintenance and Repair - The functions,
                                    processes and systems used in repair are
                                    based on a Trouble Report (TR), which is an
                                    electronic document maintained in one or
                                    more OSS. A TR contains information about
                                    the end user, the trouble, the status of the
                                    work on the trouble and the results of the
                                    investigation and resolution efforts. These
                                    business processes will be made available to
                                    RESELLER in the following functional set:
                                    open a trouble report, modify a trouble
                                    report, notification of status change, view
                                    trouble report status, cancel a trouble
                                    report, receive a trouble report history,
                                    resubmit/delete an erred trouble report and
                                    close a trouble report.

                           (D)2.2.2.5.1.1 Open Trouble Report is the mechanism
                                    that captures information needed to resolve
                                    the trouble. Once a TR has been opened, if
                                    RESELLER is using MEDIACC EB, USW sends an
                                    electronic transaction to RESELLER
                                    identifying information about the TR (e.g.,
                                    commitment date and tracking number).

                           (D)2.2.2.5.1.2 In IMA for POTS, and in EBTA for POTS
                                    and designed services, Modify Trouble Report
                                    allows RESELLER to modify the trouble
                                    severity (for example; change from "service
                                    affecting" to "out of service") and trouble
                                    narrative on a TR until it has been cleared.

                           (D)2.2.2.5.1.3 Status Change Notification provides
                                    notification to RESELLER that the status of
                                    a previously opened TR has changed. if
                                    RESELLER is using MEDIACC EB, RESELLER will
                                    receive this notification via an electronic
                                    transaction. If RESELLER is using the IMA
                                    GUI Interface, RESELLER will receive this
                                    notification via email and/or fax.

                           (D)2.2.2.5.1.4 View Trouble Report Status/Trouble
                                    Report Status Request allows RESELLER to
                                    view the status of an opened Trouble Report.
                                    If RESELLER is using MEDIACC EB, USW sends
                                    an electronic transaction to RESELLER with
                                    the

                                                                  Page 38
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                    status of an opened TR after RESELLER sends
                                    an electronic transaction to request the
                                    status.

                           (D)2.2.2.5.1.5 Cancel Trouble Report allows RESELLER
                                    to request cancellation of a previously
                                    opened TR. Once a request to cancel is
                                    received, an orderly cessation of the
                                    trouble resolution process begins. If USW
                                    has completed any work before the trouble
                                    resolution process is stopped, charges to
                                    RESELLER may apply.

                           (D)2.2.2.5.1.6 Trouble Report History provides
                                    RESELLER with historical information on up
                                    to the last three trouble reports. For POTS
                                    resale, the disposition and trouble report
                                    date and time are provided. For design
                                    services resale, the trouble report date and
                                    time, a text description of the disposition,
                                    the USW Trouble Report Number, and the
                                    trouble type are provided. IMA provides
                                    trouble report history.

                           (D)2.2.2.5.1.7 Resubmit/Delete allows trouble reports
                                    to be resubmitted or deleted via IMA GUI if,
                                    prior to entering USW's OSS, the transaction
                                    fails or errors. This transaction is only
                                    valid if the TR has not entered USW's OSS.
                                    This transaction is currently only available
                                    via IMA GUI.

                           (D)2.2.5.1.8 Close a Trouble Report for resale,
                                    allows USW to close the TR once work is
                                    complete. For design resale services, USW
                                    sends RESELLER a request for verification to
                                    close. RESELLER then authorizes or denies
                                    the closure. RESELLER has twenty-four (24)
                                    hours to respond. If a response is not
                                    received within that time frame, the TR will
                                    automatically be closed. USW provides
                                    notification to RESELLER that a TR has been
                                    closed because the trouble was resolved.
                                    Additional information, (e.g.,disposition,
                                    disposition description, outage duration,
                                    maintenance of service, charge indicator) is
                                    also included. If RESELLER is using EB,
                                    RESELLER will receive this response via an
                                    electronic

                                                                  Page 39
<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

                                    transaction. If RESELLER is using the IMA
                                    GUI Interface, RESELLER will receive this
                                    response via email and/or fax.

                           (D)2.2.2.5.1.9 The test results give RESELLER the
                                    ability to request a loop test for POTS
                                    service via EBTA. When RESELLER submits a TR
                                    through IMA, the technician handling the TR
                                    will order a MLT test in appropriate
                                    situations.

(D)2.3 Hours of Operation

         USW's electronic interface gateways will be available to Resellers
         according to the following schedule:

     ------------------------  ----------------- ---------------- --------------
      Function                  Monday - Friday   Saturday         Sunday
     ------------------------  ----------------- ---------------- --------------
      IMA Pre-Order & Order     06:00 - 20:00
     ------------------------  ----------------- ---------------- --------------
      Exact Order               06:00 - 19:00     07:00 - 17:00
     ------------------------  ----------------- ---------------- --------------
      Repair                    02:15 - 23:15     07:00 - 21:00    13:00 - 17:00
     ------------------------  ----------------- ---------------- --------------

         USW shall notify Resellers regarding system downtime through mass
         facsimile distribution and pop-up windows in the IMA GUI. All
         referenced times are Mountain Time.

         The preceding times represent the period when USW commits that its OSS
         interfaces and downstream systems will be functioning (except for
         unforeseen system crashes) and its personnel will be available to
         assist RESELLER. USW's OSS interfaces are typically available 23 hours
         a day. RESELLER may call any maintenance and repair issues to the
         applicable repair center 24 hours per day, seven days per week. USW
         shall provide RESELLER current repair contact numbers.

(D)2.4 Billing

               (D)2.4.1 For products billed out of the USW Interexchange
                        Access Billing System (IABS), USW will utilize the
                        existing CABS/BOS format and technology for the
                        transmission of bills.

               (D)2.4.2 For products billed out of the USW Customer Record
                        Information System (CRIS), USW will utilize the
                        existing EDI standard for the transmission of monthly
                        local billing information. EDI is an established
                        standard under the auspices of the American National
                        Standards Institute/Accredited Standards Committee
                        (ANSI/ASC) X12 Committee. A proper subset of this
                        specification has been adopted by the
                        Telecommunications Industry Forum (TCIF) as the "811
                        Guidelines" specifically for the purposes of
                        telecommunications billing.

                                                                     Page 40
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

(D)2.5 Outputs

        Output information will be provided to RESELLER in the form of bills,
        files, and reports. Bills will capture all regular monthly and
        incremental/usage charges and present them in a summarized format. The
        files and reports delivered to RESELLER provide more detailed
        information than the bills. They come in the following categories:

    ---------------------------------------------------------------------------
     Usage Record File        Line Usage Information
    ---------------------------------------------------------------------------
     Loss and Completion      Order Information
    ---------------------------------------------------------------------------
     Category 11              Facility Based Line Usage Information
    ---------------------------------------------------------------------------
     SAG/FAM                  Street Address/Facility Availability Information
    ---------------------------------------------------------------------------

     (D)2.5.1   Bills

              (D)2.5.1.1   CRIS Summary Bill - The CRIS (Customer Record
                           Information System) Summary Bill represents a monthly
                           summary of charges for most wholesale products sold
                           by USW. This bill includes a total of all charges by
                           entity plus a summary of current charges and
                           adjustments on each sub-account. Individual
                           sub-accounts are provided as billing detail and
                           contain monthly, one time charges and
                           incremental/call detail information. The Summary
                           provides one bill and one payment document for
                           RESELLER. These bills are segmented by state and bill
                           cycle. The number of bills received by RESELLER is
                           dictated by the product ordered and the USW region in
                           which RESELLER is operating.

              (D)2.5.1.2   IABS Bill - The IABS (Interexchange Access Billing
                           System) Bill represents a monthly summary of charges.
                           This bill includes monthly and one time charges plus
                           a summary of any usage charges. These bills are
                           segmented by product, LATA, billing account number
                           (BAN) and bill cycle.

         (D)2.5.2 Files and Reports

              (D)2.5.2.1   Daily Usage Record File provides the accumulated
                           set of call information for a given day as captured,
                           or recorded" by the network switches. This file
                           will be transmitted Monday through Friday, excluding
                           USW holidays. This information is a file of un-rated
                           USW originated usage messages and rated RESELLER
                           originated usage messages. It is provided in Alliance
                           for Telecommunication Industry Solution (ATIS)
                           standard

                                                                     Page 41
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                           Electronic Message Interface (EMI) format. This EMI
                           format is outlined in the document SR-320; which can
                           be obtained directly from ATIS. The Daily Usage
                           Record File contains multi-state data for the Data
                           Processing Center generating this information.
                           Individual state identification information is
                           contained with the message detail. USW will provide
                           this data to RESELLER with the same level of
                           precision and accuracy it provides itself. This file
                           will be provided for Resale services.

              (D)2.5.2.2   The charge for this Daily Usage Record File is
                           contained in Part E of this Agreement.

              (D)2.5.2.3   Routing of in-region IntraLATA Collect, Calling
                           Card, and Third Number Billed Messages - USW will
                           distribute in-region intraLATA collect, calling card,
                           and third number billed messages to RESELLER and
                           exchange with other Co-Providers operating in region
                           in a manner consistent with existing inter-company
                           processing agreements. Whenever the daily usage
                           information is transmitted to a carrier, it will
                           contain these records for these types of calls as
                           well.

              (D)2.5.2.4   Loss Report provides RESELLER with a daily report
                           that contains a list of accounts that have had lines
                           and/or services disconnected. This may indicate that
                           the end user has changed Resellers or removed
                           services from an existing account. This report also
                           details the order number, service name and address,
                           and date this change was made. Individual reports
                           will be provided for resale services.:

              (D)2.5.2.5   Completion Report provides RESELLER with a daily
                           report. This report is used to advise RESELLER that
                           the order(s) for the service(s) requested is
                           complete. It details the order number, service name
                           and address and date this change was completed.
                           Individual reports will be provided for resale
                           services.:

                           This report media is described in Exhibit C.

              (D)2.5.2.6   Category 11 Records are Exchange Message Records
                           (EMR) which provide mechanized record formats that
                           can be used to exchange access usage information
                           between USW and RESELLER. Category 1101 series

                                                                     Page 42
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                           records are used to exchange detailed access usage
                           information.

                (D)2.5.2.7 Category 1150 series records are used to exchange
                           summarized Meet Point Billed access minutes-of-use.

                           These mechanized records are available from USW in
                           the following formats:

                                     NDM (direct connect or dial-up)
                                     Comet
                                     Tape
                                     Cartridge

                (D)2.5.2.8 SAG/FAM Files - The SAG (Street Address Guide)/ FAM
                           (Facility Availability Matrix) files contain the
                           following information:

                           SAG provides: - Address and Serving Central Office
                           Information.

                           FAM provides USOCs and descriptions by state - (POTS
                           services only). USOC availability by NPA-NXX (with
                           the exception of Centrex). interLATA/intraLATA
                           carriers by NPA-NXX.

                           These files are made available via a download
                           process. They can be retrieved by ftp (file transfer
                           protocol), NDM (Network Data Mover) connectivity, or
                           a Web browser.

         (D)2.6 Modifications to OSS Interfaces

                  (D)2.6.1 RESELLER and USW agree to discuss the modification of
                           OSS interfaces based upon evolving standards (e.g.,
                           data elements, protocols, transport networks, etc.)
                           and guidelines issued by or referenced by relevant
                           Alliance for Telecommunication Industry Solution
                           (ATIS) committees. Establishment of new, or changes
                           to industry standards and guidelines will be reviewed
                           semi-annually. The review will consider standards
                           and guidelines that have reached final closure as
                           well as those published in final form. Both Parties
                           agree to evaluate evolving standards and determine
                           the relevant modification to be implemented based
                           upon the latest approved version adopted or the
                           latest version reflecting final closure by the
                           relevant ATIS committee or subcommittee. As a result
                           of the review, USW shall draft appropriate interface
                           specifications that shall be made available to
                           RESELLER through the electronic gateway disclosure
                           document. Changes shall be implemented in the next
                           release after the distribution of the electronic
                           gateway disclosure document to the Resellers.

                                                                 Page 43
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                  (D)2.6.2 In the course of establishing operational ready
                           system interfaces between USW and RESELLER to support
                           local service delivery, RESELLER and USW may need to
                           define and implement system interface specifications
                           that are supplemental to existing standards. RESELLER
                           and USW will submit such specifications to the
                           appropriate standards committee and will work towards
                           their acceptance as a standard.

                  (D)2.6.3 Release updates will be based on regulatory
                           obligations as dictated by the FCC or Commissions
                           and, as time permits, business requirements. USW will
                           provide to RESELLER the features list for
                           modifications to the interface. Specifications for
                           interface modifications will be provided to RESELLER
                           three (3) weeks prior to the release date. RESELLER
                           is required to upgrade to the current release within
                           six (6) months of the installation date.

          (D)2.7 Reseller Responsibilities for Implementation of OSS Interfaces

                  (D)2.7.1 Before any RESELLER implementation can begin,
                           RESELLER must completely and accurately answer the
                           New Customer Questionnaire. This questionnaire is
                           provided by the USW account manager and details
                           information needed by USW in order to establish
                           service for RESELLER.

                  (D)2.7.2 Once USW receives a complete and accurate New
                           Customer Questionnaire, USW and RESELLER will
                           mutually agree upon time frames for RESELLER
                           implementation.

                  (D)2.7.3 If using the EDI interfaces, USW will provide
                           RESELLER with a copy of the Production Readiness
                           Verification document. RESELLER is obligated to meet
                           the requirements specified in the Production
                           Readiness Verification document regardless of whether
                           RESELLER chooses to participate in the Production
                           Readiness Verification Test.

        (D)2.8 Reseller Responsibilities for On-going Support for OSS Interfaces

                  (D)2.8.1 If using the IMA GUI interface, RESELLER must work
                           with USW to train RESELLER personnel on the IMA GUI
                           functions that RESELLER will be using. USW and
                           RESELLER shall concur on which IMA GUI functions
                           should be included in RESELLER's training. USW and
                           RESELLER shall make reasonable efforts to schedule
                           training in a timely fashion.

                  (D)2.8.2 An exchange protocol will be used to transport EDI
                           formatted content. RESELLER must perform
                           certification testing of exchange protocol prior to
                           using EDI.

                                                                     Page 44
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                  (D)2.8.3 If RESELLER is using EDI, USW shall provide RESELLER
                           with a preallotted amount of time to complete
                           certification of its business scenarios. It is the
                           sole responsibility of RESELLER to schedule an
                           appointment with USW for certification of its
                           business scenarios. RESELLER must comply with the
                           agreed upon dates and times scheduled for the
                           certification of its business scenarios. If the
                           certification of business scenarios is delayed due to
                           RESELLER, it is the sole responsibility of RESELLER
                           to schedule new appointments for certification of its
                           business scenarios. Conflicts in the schedule could
                           result in certification being delayed. If a delay is
                           due to USW, USW will honor RESELLER's schedule
                           through the use of alternative hours.

                  (D)2.8.4 If RESELLER is using the EDI interface, RESELLER must
                           work with USW to certify the business scenarios that
                           RESELLER will be using in order to ensure successful
                           transaction processing. USW and RESELLER shall
                           mutually agree to the business scenarios for which
                           RESELLER is required to be certified. Certification
                           is granted only for a specific release of EDI. New
                           releases of EDI may require re-certification of some
                           or all business scenarios. A determination as to the
                           need for re-certification will be made by the USW
                           Coordinator in conjunction with the release manager
                           of each EDI release. Notice of the need for
                           re-certification will be provided to RESELLER three
                           (3) weeks prior to the release date.

                  (D)2.8.5 In the event of Electronic Interface trouble,
                           RESELLER shall use its best efforts to isolate and
                           resolve the trouble using the guidelines provided in
                           the Production Readiness Verification document. If
                           RESELLER cannot resolve the problem, then RESELLER
                           should contact the LSP Systems Help Desk. The LSP
                           Systems Help Desk is RESELLER's Single Point of
                           Contact for electronic interface trouble.

          (D)2.9 Reseller Support

                  (D)2.9.1 USW shall provide adequate assistance to RESELLER for
                           RESELLER to understand how to implement and use the
                           OSS functions for which USW provides access. This
                           assistance will include training, documentation, and
                           a LSP Help Desk. The LSP Help Desk will provide a
                           single point of entry for RESELLER to gain assistance
                           in areas involving connectivity, system availability,
                           and file outputs. The LSP Systems Help Desk is
                           available Monday through Friday, 6:00 a.m. until 8:00
                           p.m. Mountain Time, excluding USW holidays. The Help
                           Desk areas are further described below..

                         (D)2.9.1.1 Connectivity covers trouble with
                                    RESELLER's access to the USW system for
                                    hardware configuration requirements with
                                    relevance to EDI and IMA GUI;

                                                                     Page 45
<PAGE>
                                                                          Part D
                                                        Miscellaneous Provisions

                                    software configuration requirements with
                                    relevance to EDI and IMA GUI; modem
                                    configuration requirements; T1 configuration
                                    and dial in string requirements; firewall
                                    access configuration; Secure ID
                                    configuration; Profile Setup and password
                                    verification.

                         (D)2.9.1.2 System availability covers system errors
                                    generated during an attempt by RESELLER to
                                    place orders or open trouble reports through
                                    EDI and IMA GUI. These system errors are
                                    limited to: POTS; Design Services and
                                    Repair.

                         (D)2.9.1.3 File Outputs covers RESELLER's output
                                    files and reports produced from its usage
                                    and order activity. File outputs system
                                    errors are limited to: Daily Usage File;
                                    Loss / Completion File; IABS Bill; CRIS
                                    Summary Bill; Category 11 Report and
                                    SAG/FAIVI Reports.

                  (D)2.9.2 Additional assistance to Resellers; is available
                           through various web sites. These web sites provide
                           electronic interface training information and user
                           documentation and technical specifications.

         (D)2.10  Compensation / Cost Recovery

                  On-going and one-time startup charges, as applicable, will be
                  billed at rates to be specified by the Commission at the
                  completion of an appropriate cost docket hearing. USW shall
                  establish rates for any systems charges not included in
                  appropriate cost docket hearings.

(D)3. U S WEST DEX

         USW and RESELLER agree that certain issues outside the provision of
         basic white page directory listings, such as yellow pages advertising,
         yellow pages listings, directory coverage, directory distribution,
         access to call guide pages (phone service pages), applicable listings
         criteria, white page enhancements and publication schedules will be the
         subject of negotiations between RESELLER and directory publishers,
         including U S WEST Dex. USW acknowledges that RESELLER may request USW
         to facilitate discussions between RESELLER and U S WEST Dex.

 (D)4. NOTICE OF CHANGES

         Notice should be written and provide pertinent descriptive information
         of such changes, within the limitations of confidentiality and
         disclosure, such that the other Party can evaluate potential effects.
         Also included with the written notice should be contact names and phone
         numbers for subsequent discussions.

         This represents GOOD FAITH EFFORT ON THE PART OF THE PARTIES AND WILL
         evolve over time as required for the effective provision of resale
         services and end user service delivery.

                                                                     Page 46
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

  (D)5. MAINTENANCE AND REPAIR

          (D)5.1 Service Levels

                  (D)5.1.1 USW will provide repair and maintenance for all
                           services covered by this Agreement in a manner equal
                           to that which USW provides for itself.

                  (D)5.1.2 During the term of this Agreement, USW will provide
                           necessary maintenance business process support to
                           allow RESELLER to provide similar service quality to
                           that provided by USW to its end users.

                  (D)5.1.3 USW will perform repair service that is equal in
                           timeliness and quality to that which it provides to
                           its own end users.

          (D)5.2 Branding

                  (D)5.2.1 Should USW need to use various forms for
                           communication with RESELLER end users (while out on
                           premises dispatch on behalf of RESELLER, for
                           example), USW will use unbranded forms.

                  (D)5.2.2 If required by RESELLER, USW will use branded forms
                           provided at RESELLER's full expense, covering
                           training costs, storage, printing, distribution and
                           all other branding-related costs.

          (D)5.3 Service interruptions

                  (D) 5.3.1 The characteristics and methods of operation of
                           any circuits, facilities or equipment of either Party
                           connected with the services, facilities or equipment
                           of the other Party pursuant to this Agreement shall
                           not: 1) interfere with or impair service over any
                           facilities of the other Party; its affiliated
                           companies, or its connecting and concurring carriers
                           involved in providing its services; 2) cause damage
                           to their plant; 3) violate any applicable law or
                           regulation regarding the invasion of privacy of any
                           communications carried over the Party's facilities;
                           or 4) create hazards to the employees of either Party
                           or to the public. Each of these requirements is
                           hereinafter referred to as an "Impairment of
                           Service".

                  (D) 5.3.2 If it is confirmed that either Party is causing
                           an Impairment of Service, as set forth in this
                           Section, the Party whose network or service is being
                           impaired (the "Impaired Party") shall promptly notify
                           the Party causing the Impairment of Service (the
                           "Impairing Party") of the nature and location of the
                           problem. The Impaired Party shall advise the
                           Impairing Party that, unless promptly rectified, a
                           temporary discontinuance of the use of any circuit,
                           facility or equipment may be required. The Impairing
                           Party and the Impaired Party agree to work together
                           to attempt to promptly resolve the Impairment of
                           Service. If the Impairing Party is unable to promptly
                           remedy the Impairment of

                                                                     Page 47
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                           Service, the Impaired Party may temporarily
                           discontinue use of the affected circuit, facility or
                           equipment.

                 (D) 5.3.3 To facilitate trouble reporting and to coordinate the
                           repair of the service provided by each Party to the
                           other under this Agreement, each Party shall
                           designate a repair center for such service.

                 (D) 5.3.4 Each Party shall furnish a trouble reporting
                           telephone number for the designated repair center.
                           This number shall give access to the location where
                           records are normally located and where current status
                           reports on any trouble reports are readily available.
                           If necessary, alternative out-of-hours procedures
                           shall be established to ensure access to a location
                           that is staffed and has the authority to initiate
                           corrective action.

                 (D) 5.3.5 Before either Party reports a trouble condition,
                           it shall use its best efforts to isolate the trouble
                           to the other's facilities

                           (D) 5.3.5.1 In cases where a trouble condition
                                    affects a significant portion of the other's
                                    service, the Parties shall assign the same
                                    priority provided to other Resellers and to
                                    itself.

                           (D) 5.3.5.2 The Parties shall cooperate in
                                    isolating trouble conditions.

          (D)5.4 Trouble Isolation

                  (D)5.4.1 According to applicable state Tariffs, USW will bill
                           appropriate Trouble Isolation Charges for dispatched
                           work done by USW where the trouble is found to be on
                           the end user's side of the NID or trouble is found to
                           be in RESELLER's portion of the network.

                  (D)5.4.2 Other Trouble Isolation Charges may also be imposed
                           by USW on RESELLER for other internal repair work
                           incurred on behalf of RESELLER and later found to be
                           in RESELLER network components.

          (D)5.5 Inside Wire Maintenance

                  Except where specifically required by state or federal
                  regulatory mandates, USW will not perform any maintenance of
                  inside wire (premises wiring beyond the end user's NID) for
                  RESELLER or its end users.

          (D)5.6 Testing/Test Requests/Coordinated Testing

                  (D)5.6.1 USW will make the decision to test an end user's line
                           or circuit. The test systems used by USW are finite,
                           and their capacity has been designed according to
                           USW'S operating standards.

                                                                     Page 48
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                  (D)5.6.2 Although some types of trouble reports typically will
                           not require a test, USW usually runs certain standard
                           tests on each line on which trouble has been
                           reported.

                  (D)5.6.3 Prior to any test being conducted on a line, USW must
                           receive a trouble report from RESELLER.

                  (D)5.6.4 USW end users are not given test results. On
                           manually-reported trouble USW will not provide to
                           RESELLER the test results for its trouble reports.
                           For electronically-reported trouble, RESELLER may see
                           various basic test results.

         (D)5.7 Workcenter Interfaces

                  (D)5.7.1 USW and RESELLER shall work cooperatively to develop
                           positive, close working relationships among
                           corresponding work centers involved in the trouble
                           resolution processes..

         (D)5.8 Misdirected Repair Calls

                  (D)5.8.1 RESELLER shall inform its own end users where to
                           report their trouble conditions. Persons placing a
                           misdirected repair call will be advised to call their
                           own telephone service provider and will be provided
                           the correct telephone number for that purpose (this
                           referral may occur within a voice response system or
                           other interactive systems).

                  (D)5.8.2 RESELLER and USW will employ the following procedures
                           for handling misdirected repair calls;

                           (D)5.8.2.1 RESELLER and USW will provide their
                                      respective end users with the correct
                                      telephone numbers to call for access to
                                      their respective repair bureaus.

                           (D)5.8.2.2 End users of RESELLER shall be
                                      instructed to report all cases of
                                      trouble to RESELLER. End users of USW
                                      shall be instructed to report all cases
                                      of trouble to USW.

                           (D)5.8.2.3 To the extent the correct provider can
                                      be determined, misdirected repair calls
                                      will be referred to the proper provider
                                      of Basic Exchange Telecommunications
                                      Service.

                           (D)5.8.2.4 RESELLER and USW will provide their
                                      respective repair contact numbers to
                                      one another on a reciprocal basis.

                           (D)5.8.2.5 In responding to repair calls, neither
                                      Party shall make disparaging remarks
                                      about each other, nor shall they use
                                      these repair calls as the basis for
                                      internal referrals or to solicit end
                                      users to market services.

                                                                     Page 49
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                           (D)5.8.2.6 Performance targets for speed of repair
                                      call answering will be the same as USW's
                                      performance targets for its own end users.

          (D)5.9 Major Outages/Restoral/Notification

                  (D)5.9.1 USW will notify RESELLER of major network outages as
                           soon as is practical. This notification will be via
                           e-mail to RESELLER's identified contact. With the
                           minor exception of certain proprietary information,
                           USW will utilize the same thresholds and processes
                           for external notification as it does for internal
                           purposes. This major outage information will be sent
                           via E-mail on the same frequency schedule as is
                           provided internally within USW. Service restoration
                           will be non discriminatory, and will be accomplished
                           as quickly as possible according to USW and/or
                           industry standards.

                  (D)5.9.2 If desired, USW will meet with associated personnel
                           from RESELLER to share contact information and review
                           USW's outage restoral processes and notification
                           processes.

                  (D)5.9.3 USW's emergency restoration process operates on a
                           7X24 basis.

          (D)5.10  Proactive Maintenance

                  (D)5.10.1 USW will perform scheduled maintenance equal in
                            quality to what it provides to itself.

                  (D)5.10.2 USW will work cooperatively with RESELLER to
                            develop industry wide processes to provide as
                            much notice as possible to RESELLER of pending
                            maintenance activity. Such process work will
                            include establishment of reasonable thresholds
                            and notification standards.

          (D)5.11 Hours of Coverage

                 (D)5.11.1 USW's repair operation is 7 days a week, 24 hours
                           a day. Not all functions or locations are covered
                           with scheduled employees on a 7X24 basis. Where such
                           7X24 coverage is not available USW's repair
                           operations center (always available 7X24) can
                           call-out technicians or other personnel required for
                           the situation.

          (D)5.12 Escalations

                 (D)5.12.1 USW will provide trouble escalation procedures to
                           RESELLER. Such procedures will be based on the
                           processes USW employs for its own end users. USW
                           escalations are manual processes.

                 (D)5.12.2 USW repair escalations begin with calls to the
                           up-front trouble reporting centers.

         (D)5.13 Dispatch

                 (D)5.13.1 USW will provide maintenance dispatch personnel on
                           the same schedule provided for its end users.

                                                                     Page 50
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                 (D)5.13.2 Upon receipt of a trouble report from RESELLER, USW
                           will do all that is reasonable and practical,
                           according to internal and industry standards, to
                           resolve the repair condition. USW will dispatch
                           repair personnel, if necessary, to repair the
                           condition. It will be USW's decision whether it is
                           necessary to send a technician on a dispatch. USW
                           will make this dispatch decision based on the best
                           information available in the trouble resolution
                           process. Since it is not always necessary to dispatch
                           to resolve trouble; should RESELLER require a
                           dispatch when USW believes the dispatch is not
                           necessary, appropriate charges may be billed to
                           RESELLER for dispatch-related costs.

                 (D)5.13.3 For non-designed resale services USW will not
                           request authorization from RESELLER prior to
                           dispatch. For lines supported by USW's designed
                           services process, USW may accept RESELLER
                           authorization to dispatch. USW's operational
                           processes are regularly reviewed and may be altered
                           in the future. Should processes be changed, RESELLER
                           will be notified.

                 (D)5.13.4 USW expects that RESELLER will have performed
                           appropriate trouble isolation and screening prior to
                           handing the trouble report off to USW.

          (D)5.14 Electronic Reporting

                 (D)5.14.1 USW will accept repair reports from RESELLER through
                           a mechanized system (IMA).

                 (D)5.14.2 USW will work cooperatively to develop repair
                           reporting via electronic bonding (other than IMA),
                           based on national standards.

          (D)5.15  Intervals

                 (D)5.15.1 Similar trouble conditions, whether reported by USW
                           end users or on behalf of RESELLER end users, will
                           receive similar commitment intervals.

          (D)5.16 Jeopardy Management

                 (D)5.16.1 Notification will be given as soon as USW is aware
                           that a trouble report interval is likely to be
                           missed. This process will be the same as that used by
                           USW for its own end users.

          (D)5.17 Trouble Screening

                 (D)5.17.1 RESELLER shall screen and test its end user trouble
                           reports completely enough to insure that it sends USW
                           only trouble reports that involve USW facilities.

                                                                     Page 51
<PAGE>

                                                                          PART D
                                                        MISCELLANEOUS PROVISIONS

                 (D)5.17.2 If desired, USW will cooperate with RESELLER to show
                           RESELLER how USW screens trouble conditions in its
                           own centers, so that RESELLER may employ similar
                           techniques in its centers.

          (D)5.18 Maintenance Standards

                 (D)5.18.1 USW will cooperate with RESELLER to meet the
                           maintenance standards outlined in this Agreement.

                 (D)5.18.2 For manually-reported trouble, USW will inform
                           RESELLER of repair completion as soon as practical
                           after completion. On electronically reported trouble
                           reports the electronic system will automatically
                           update status information, including trouble
                           completion, across the joint electronic gateway.

          (D)5.19  End User Interfaces

                 (D)5.19.1 RESELLER will be responsible for all interactions
                           with its end users including service call handling
                           and notifying end users of trouble status and
                           resolution.

                 (D)5.19.2 All USW employees who perform repair service for
                           RESELLER end users will be trained in
                           non-discriminatory behavior.

          (D)5.20  Repair Call Handling

                 (D)5.20.1 Manually-reported repair calls by RESELLER to USW
                           will be answered with the same quality and speed USW
                           answers calls from its own end users.

          (D)5.21 Single Point of Contact

                 (D)5.21.1 USW will provide a single point of contact for
                           RESELLER to report maintenance issues and trouble
                           reports via electronic interfaces seven days a week,
                           twenty-four hours a day.

                 (D)5.21.2 For manually-reported trouble reports, a single 7X24
                           trouble reporting telephone number will be provided
                           to RESELLER for each category of trouble situation
                           encountered.

          (D)5.22 Maintenance Windows

                 (D)5.22.1 Generally, USW performs major switch maintenance
                           activities during off-hours time periods, during
                           certain "maintenance windows" in the early morning
                           hours and/or on weekends.

                 (D)5.22.2 Generally, the maintenance window is from 10:00 PM
                           to 6:00 AM Monday through Friday and from 10:00 PM
                           Saturday to 6:00 AM Monday.

                 (D)5.22.3 Although USW attempts to perform major switch
                           maintenance at these times, on some occasions this
                           will not be possible.

                                                                     Page 52
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

  (D)6. SERVICE PERFORMANCE

         (D)6.1 General Provisions

                  (D)6.1.1 USW will provide reports of service indicators
                           that will assist in an evaluation of the service
                           provided to RESELLER.

                  (D)6.1.2 In no instance shall the Agreement be construed to
                           require USW to provide superior levels of service to
                           RESELLER in comparison to the level of service USW
                           provides to itself or its own end users.

                  (D)6.1.3 As further specified in this Section, USW will
                           provide results for the list of performance
                           indicators identified for the following Standard
                           Service Groupings: Resold Residential Plain Old
                           Telephone Service (POTS); Resold Business POTS;
                           Resold ISDN; Resold Centrex service; Resold PBX
                           trunks, Resold Direct Inward Dialing (DID) and Resold
                           Digital Switched Service (DDS); Resold DS-0, Resold
                           DS-1, Resold DS-3.

                  (D)6.1.4 As specified in this Section, USW will provide
                           results for the following types of Orders:

                             C = Change in existing service or billing
                             number
                             D = total disconnect of service
                             F = From the outward service associated with a
                             transfer (To or "T") of service from one
                             address to another
                             N = New connection for service
                             R = Record order; record change only.
                             (For Resale services, service migrations
                             without changes for non-designed services
                             are record orders.)
                             T = To or transfer of service from one address to
                             another
                             X = USW initiated internal work order

          (D)6.2 Service Performance Indicators

                  The following Service Performance Indicators will be provided
                  to RESELLER when available and upon request, but no more
                  frequently than once per month subject to the provisions of
                  this Section. The requests for additional Service Performance
                  Indicators during the term of this Agreement shall be
                  considered by USW. However, USW is not required to provide
                  additional Service Performance Indicators during the term of
                  this Agreement. Service Performance Indicators characterized
                  as "Core" indicators measure most directly the service or
                  process outcome USW provides to RESELLER.

                  Performance Indicators characterized as "Diagnostic"
                  indicators are those that measure aspects of service quality
                  that support aspects measured by core indicators, that
                  represent sub-process outcomes, or that are otherwise
                  duplicative to some degree of aspects measured by "Core"
                  indicators.

                                                                     Page 53
<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                  (D) 6.2-11 Core Performance Indicators

                           (D)6.2.1.1 Gateway Availability Indicator

                                        GA-1     Gateway Availability - via
                                                 Human-to-Computer interface
                                                 (percent).
                                        GA-2     Gateway Availability - via
                                                 Computer-to-Computer Interface
                                                 (percent).

                           (D)6.2.1.2 Pre-Ordering Indicators

                                    PO-1 Pre-Order/Order Response times

                                    A.       Appointment Scheduling (Due Date
                                             Reservation, where appointment is
                                             required)
                                    B.       Feature Function and Service
                                             Availability Information
                                    C.       Facility Availability
                                    D.       Street Address Validation
                                    E.       Customer Service Records
                                    F.       Telephone Number

                           (D)6.2.1.3 Ordering and Provisioning Indicators

                           OP-1     Speed of Answer - Interconnect Provisioning
                                    Center (average)
                           OP-2     Calls Answered within 20 Seconds -
                                    Interconnect Provisioning Center (percent)
                           OP-3     Installation Commitments Met (percent)
                           OP-4     Installation Interval (average)
                           OP-5     Installation Trouble Reports (percent)l
                           OP-6     Delayed Days (average)

                          (D)6.2.1.4 Maintenance and Repair Indicators

                           MR-1     Speed of Answer - Interconnect Repair Center
                                    (average)
                           MR-2     Percent Calls Answered Within 20 Seconds -
                                    Interconnect Repair Center (percent)
                           MR-3     Out of Service Cleared Within 24 hours -
                                    Non-Designed Repair Process (percent)
                           MR-4     All Troubles Cleared Within 48 hours -
                                    Non-Designed Repair Process (percent)
                           MR-5     All Troubles Cleared Within 4 hours -
                                    Designed Repair Process (percent)
                           MR-6     Mean Time to Restore - Non-Designed Repair
                                    Process (average)
                           MR-7     Repair Repeat Report Rate (percent)
                           MR-8     Trouble Rate (percent)

                          (D)6.2.1.5 Billing Indicators

                                                                     Page 54
<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

              BI-1     Mean Time to Provide USW Recorded Usage Records
                       ((average)
              BI-2     Mean Time to Deliver Invoices (average)BI-3 Billing
                       Accuracy

              (D)6.2.1.6 Emergency Services

              ES-1     ALI Database Updates Completed Within 24 hours (percent)
              ES-2     911/E911 Emergency Services Trunk Installation Interval
                       (average)

              (D)6.2.1.7 Directory Assistance

              DA-1     Speed of Answer - Directory Assistance (average)
              DA-2     Calls Answered Within Ten Seconds - Directory Assistance
                       (percent)

              (D)6.2.1.8 Operator Services

              OS-1     Speed of Answer - Operator Services (average)
              OS-2     Calls Answered Within Ten Seconds - Operator Services
                       (percent)

     (D)6.2.2 Diagnostic Indicators

              In addition to the performance indicators identified above, USW
              will report the following indicators that do not directly address
              nondiscrimination but may be useful in diagnosing problems or
              improving service:

              (D)6.2.2.1 Pre-Order/Ordering

              DPO-1    Electronic Flow - Through of Local Service Requests
                       (LSRs) to the Service Order Processor (percent)
              DPO-2    LSR Rejection Notice Interval (average)
              DPO-3    LSRs Rejection (percent)
              DPO-4    Firm Order Confirmation (FOC) Interval (average)
              DPO-5    Pre-Order/Order Response Times for USW Retail
                       Transactions (average)
              DPO-6    Completion Notifications Transmitted Within 24 hours
                       (percent)
              DPO-7    Completion Notification Interval (average)

              (D)6.2.2.2 Ordering and Provisioning

              DOP-1    RESELLER or RESELLER's Customer - Caused Installation
                       Misses (percent)
              DOP-2    Delayed Orders Completed equal to greater than 15 days
                       past the Commitment Date (percent)

                                                          Page 55

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

              DOP-3    Delayed Orders Completed equal to or greater than 90
                       days past the Commitment Date (percent)
              DOP-4    RESELLER or RESELLER's Customer-Caused Coordinated
                       Cutover Misses (percent)

              (D)6.2.2.3 Maintenance and Repair

              DMR-1    RESELLER or RESELLER's Customer-Caused Trouble Reports
                       (percent)

              (D)6.2.2.4 Access to OSS Functions:

              (GA-1)   Gateway Availability - Human-to-Computer Interface
                       (percent)
              (GA-2)   Gateway Availability - Computer-to-Computer Interface
                       (percent)
              (PO-1)   Per-Order/Order Response Times (average)
              (OP-1 and MR-1) Speed of Answer - Provisioning and Repair
                       Centers (average)
              (OP-2 and MR-2) Calls Answered Within 20 Seconds Provisioning
                       and Repair Centers (percent)
              (BI-1)   Mean Time to Provide USW - Recorded Usage Records
              (BI-2)   Mean Time to Deliver Invoices (131-3) Billing Accuracy

              (D)6.2.2.5 Access to Emergency Services
              (ES-1)   ALI Database Updates Within 24 Hours (percent)
              (ES-1)   911/E911 ES Trunk Installation Intervals (average)

              (D)6.2.2.6 Access to Directory Assistance and Operator Services:
              (DA-1 and OP-1) Speed of Answer (average)
              (DA-2 and OS-2) Calls Answered Within 10 Seconds (percent)

              (D)6.2.2.7 Resale Services Ordering and Provisioning:
              (OP-3)   Installation Commitments Met (percent)
              (OP-4)   Installation Interval (average)
              (OP-5)   Installation Trouble Reports (percent)
              (OP-6)   Delayed Days (average)

              (D)6.2.2.8 Resale Services Maintenance and Repair:
              (MR-3)   Out of Service Cleared Within 24 Hours - Non-Designed
                       Repair Process (percent)
              (MR-4)   All Troubles Cleared Within 48 Hours - Non-Designed
                       Repair Process (percent)
              (MR-5)   All Troubles Cleared Within 4 Hours - Designed Repair
                       Process (percent)
              (MR-6)   Mean Time to Restore (average)
              (MR-6)   Repair Repeated Report Rate (percent)
              (MR-6)   Trouble Rate (percent)

                                                                       Page 56
<PAGE>

                                                            Part D Miscellaneous
                                                                      Provisions

         (D)6.3 Service Quality Performance Results Reports

                  (D)6.3.1 For Resale, USW will provide core service performance
                           results for the performance indicators listed above
                           for RESELLER, other Resellers in aggregate and USW
                           end users.

         (D)6.4  Performance Results Provided to Reseller

                 The performance results provided to RESELLER by USW shall be
                 consistent with the current version of the USW Service
                 Performance Indicator Description (PID).

         (D)6.5   The performance results provided under this Agreement are to
                  be used solely for the purposes set forth herein, and shall be
                  treated as "Proprietary Information" as provided in Section
                  (A)3.14 of this Agreement.

         (D)6.6   Service Performance - Reported Events

                  (D)6.6.1 When applicable, USW will report service-related
                           performance results for all "events". An "event" is
                           the activity that generates the measurement.

                  (D)6.6.2 The Parties will report RESELLER results referenced
                           above provided that RESELLER has ordered and is
                           utilizing the services reported;

                  (D)6.6.3 USW will provide the reports on a calendar monthly
                           basis. These reports will be provided within
                           forty-five (45) calendar days of the close of the
                           preceding month.

         (D)6.7   Self Executing Remedies

                  The purpose and focus of remedies provisions under this
                  Resale Agreement shall be to resolve significant differences
                  in service quality that have been identified through
                  approprate comparisons of the service performance results
                  reported for the core performance indicators defined above.
                  Self-executing remedies are those actions, defined herein,
                  that USW will undertake in good faith and in cooperation
                  with RESELLER to respond to such differences immediately,
                  without waiting for determination of whether actual
                  discrimination may exist.

                  (D)6.7.1 For this purpose, significant differences shall be
                           considered to be those that are determined to be
                           statistically, operationally, and materially
                           significant in each of three (3) or more consecutive
                           months and that reflect a probability that inferior
                           service was apparently provided to RESELLER, based on
                           the relevant comparison of performance indicator
                           results. Statistical significance shall be determined
                           as defined below. Operational and material
                           significance shall be established by including for
                           comparison only those results that have (a) minimum
                           sample sizes of 30 each, and (b) a relevant
                           comparison demonstrating a service performance
                           difference of a magnitude that can be reasonably
                           considered to have a perceptible effect on end users
                           or RESELLER operations.

                                                                       Page 57

<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

                  (D)6.7.2 Determination of the statistical significance of any
                           difference in appropriately comparable results shall
                           be based on statistical testing for (1) differences
                           in means (where performance indicator results are
                           reported as averages) or (2) difference in
                           proportions (where performance indicator results are
                           reported as percentages), as follows:

                           (D)6.7.2.1 Determination of the significance of a
                                      difference in mean values of each monthly
                                      service performance indicator results
                                      shall be based on a "permutation" test
                                      using what is commonly referred to as a
                                      "Z" statistic and a maximum of 1,000
                                      randomly selected permutations of the
                                      samples. Where sample sizes exceed 600,
                                      the "Z" test using the "modified Z
                                      statistic" may be used instead of the
                                      permutation test. Where used, the
                                      modified Z statistic will be based on the
                                      statistical variance associated with USW's
                                      retail performance results, where
                                      applicable, or on the variance associated
                                      with RESELLER aggregate performance
                                      results, where there are no retail
                                      performance results.

                           (D)6.7.2.2 The significance of a difference in
                                      proportional measurements shall be
                                      on direct calculation of the probability
                                      of the observed difference using the
                                      binomial distribution with a pooled p
                                      value.

                           (D)6.7.2.3 A difference in results by either test
                                      type (i.e., differences in means or
                                      differences in proportions) will be deemed
                                      statistically significant if the
                                      appropriate one tailed test indicates,
                                      with 99 percent confidence, that the
                                      performance indicator results being
                                      compared appear to be from different
                                      populations of performance. In other
                                      words, that service being provided to
                                      RESELLER appears to be inferior to that
                                      represented by the comparable results
                                      (such as, results representing service
                                      provided to Resellers in aggregate or to
                                      USW retail).

                  (D)6.7.3 For each case in which 6 significant difference as
                           defined above has occurred, USW shall:

                           (D)6.7.3.1 Immediately investigate to determine the
                                      cause(s) of the difference and, where
                                      feasible, begin good-faith efforts to
                                      resolve the difference;

                           (D)6.7.3.2 Within 45 days, provide to RESELLER a
                                      written explanation of the result of the
                                      investigation as to

                                                                       Page 58

<PAGE>

                                                                          Part D
                                                        Miscellaneous Provisions

                                      cause(s) and, as applicable, an action
                                      plan describing (i) what has and will be
                                      done to resolve the difference, (ii) what
                                      cooperative actions and timelines on the
                                      part of RESELLER are needed to facilitate
                                      or expedite resolution, and (iii) listing
                                      key milestones for use by the Parties in
                                      tracking progress;

                           (D)6.7.3.3 Offer and meet with designated RESELLER
                                      representatives monthly to discuss
                                      progress on resolving the difference(s);

                           (D)6.7.3.4 Escalate to vice president level any
                                      significant difference that has or is not
                                      projected to be resolved within three
                                      months of the difference first being
                                      identified as significant as defined
                                      above, with commitment at that level to
                                      direct diligence toward removing obstacles
                                      and expediting resources where feasible
                                      and necessary to resolve the difference
                                      as soon as possible.

                  (D)6.7.4 If a statistically and operationally significant
                           difference has occurred in the trend results for any
                           particular performance indicator, the Parties shall
                           allow three (3) months to correct the difference in
                           the trend results. If the statistically, and
                           operationally significant difference in trend results
                           is corrected within the three (3) month time, no
                           action, formal or informal, shall be taken by either
                           Party with respect to that difference.

                  (D)6.7.5 If the statistically and operationally significant
                           difference in trend results is not corrected within
                           the three (3) month time frame, the Dispute
                           Resolution provision of this Resale Agreement shall
                           apply.

           (D)6.8 Delaying Events

                  (D)6.8.1 A Party's failure to meet a requirement in this
                           Section of this Agreement shall not be included when
                           that failure is a result, directly or indirectly, of
                           a Delaying Event.

                  (D)6.8.2 A "Delaying Event" means:

                           (D)6.8.2.1 Failure by either Party to perform any of
                                      its obligations set forth in this
                                      Agreement,

                           (D)6.8.2.2 Any delay, act or failure to act by an end
                                      user, agent or subcontractor of the other
                                      Party, or

                           (D)6.8.2.3 Any Force Majeure Event.

                  (D)6.8.3 If a Delaying Event prevents either Party from
                           performing a measured activity, then such measured
                           activity shall be excluded from the performance
                           indicator(s).

                                                                       Page 59

<PAGE>

                                                                         Part D
                                                       Miscellaneous Provisions

         (D)6.9   Records Retention for Service Performance Indicators

                  USW shall  maintain complete and accurate records, for the
                  specified review period of its performance under this
                  records to RESELLER Agreement for each measured activity.
                  USW shall provide such  in a self-reporting format. Such
                  records shall be in the format kept in USW's ordinary course
                  of business. The Parties agree that such records shall be
                  deemed "Confidential Information."

         (D)6.10  Joint Defense and Advocacy

                  The Parties shall jointly and separately advocate and defend
                  the sufficiency of this Agreement in addressing the
                  nondiscrimination requirements of the Act and wholesale
                  services performance measurements reporting rights, remedies
                  and related terms and conditions in any forum in which its
                  sufficiency might be challenged.

         (D)6.11 Cost Recovery

                  Each Party reserves the right to recover the costs associated
                  with the creation of the above measures, indicators, and
                  reports through a future proceeding before a regulatory body.
                  Such a proceeding may address a wide range of implementation
                  costs not otherwise recovered through charges established
                  herein.

                                                                       Page 60

<PAGE>

                                                                          Part E
                                                                      Iowa Rates

                                PART E IOWA RATES
                            LOCAL EXCHANGE SERVICES
                               RESALE OF SERVICES

     The Parties agree the following charges apply to the Resale of Local
Services:

1.   Nonrecurring Charges.

         a. Customer Transfer Charge (CTC): The following nonrecurring charges
         apply when converting a USW account to a RESELLER account or when
         changing an end user from one reseller to another.

<TABLE>
<CAPTION>

         Category of Service                                  Nonrecurring Charge
         -------------------                                  -------------------

         MECHANIZED                              RESIDENCE            BUSINESS
                                                 ---------            --------
         <S>                                     <C>                  <C>
             First Line                            $2.80*              $5.97*
             Each Additional Line                  $1.70*              $3.81*

         MANUAL
             First Line                            $9.92               $9.92
             Each Additional Line                  $5.59               $5.59
</TABLE>

     *In addition to these charges, a Transaction Fee of $0.3565 per order
     will apply anytime the mechanized system is used.

     b. Product Specific Nonrecurring Charge: As set forth in USW tariffs,
     the product specific nonrecurring charges, with a 15.83% discount, will
     apply when additional lines or trunks are added or when the end user
     adds features or services to existing lines or trunks.

2.   USW telecommunications services shall be available for resale at the
     following discount levels:

<TABLE>
         <S>                                                              <C>
         -   Business Lines and Trunks                                    18.5% discount
         -   Centrex                                                      18.5% discount
         -   ISDN                                                         18.5% discount
         -   Residence                                                    10.27% discount
         -   Business and Residence Features                              49.38% discount
         -   IntraLATA Toll, WATS Service                                 14.05% discount
         -   Private Line Service & Advanced Communications Service       15.66% discount
         -   Listings, Non-Pub & Non-List service                         49.38% discount
</TABLE>

     a. The following products and services are not available for resale:

         -   Concession Service
         -   Inside Wire (including installation, sale or maintenance)
         -   Customer Premises Equipment (separately or in packages)
         -   Promotions of less than 90 days
         -   USW Calling Card Service

                                                                       Page 61

<PAGE>

                                                                          Part E
                                                                      Iowa Rates

     b. The following products and services are available only to the same
        class of customer eligible to purchase that service from USW:

           -   Lifeline/Link-up
           -   Residential               -   Grandfathered

     c. The following services are available for resale under this Agreement
     but are not included in the wholesale pricing reflected above:

           -   Private Line Used For Special Access

3.   Daily Usage Record File: Recurring Charge - $.0011 per record.

                                                                       Page 62

<PAGE>

                                                                         Part F
                                                                      Signature

                               PART F - SIGNATURE

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the Parties and
supersedes all prior oral or written agreements, representations, statements,
negotiations, understandings, proposals and undertakings with respect to the
subject matter hereof.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their respective duly authorized representatives.

essential.com                              U S WEST COMMUNICATIONS, INC.

/s/ Akhil Garland                          /s/ Katherine L. Fleming
-------------------------------------      -----------------------------------
Signature                                  Signature

Akhil Garland                              Katherine L. Fleming
-------------------------------------      -----------------------------------
Name Printed/Typed                         Name Printed/Typed

CEO                                        Vice President - Interconnection
-------------------------------------      -----------------------------------
Title                                      Title

2-16-00                                    02/25/00
-------------------------------------      -----------------------------------
Date                                       Date

                                                                       Page 63

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00007-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00007-of-00352.parquet"}]]