Document:

EX-10.1

WAIVER AND AMENDMENT NO. 3 TO

LOAN AND SECURITY AGREEMENT

This Waiver and Amendment No. 3 to Loan and Security Agreement (this “Amendment”) dated as of
July 27, 2005, is by and among LASALLE BANK NATIONAL ASSOCIATION, for itself as a lender, and as
Agent (“Agent”) for the lenders (“Lenders”) from time to time party to the Loan Agreement (as
defined below), the Lenders party hereto and APAC CUSTOMER SERVICES, INC. (“Borrower”).

Preliminary Statements

Agent, Lenders and Borrower are party to that certain Loan and Security Agreement dated as of
June 2, 2005 (as amended, restated, supplemented or otherwise modified from time to time, the “Loan
Agreement”). Capitalized terms used but not defined in this Amendment shall have the meanings
ascribed to such terms in the Loan Agreement.

Borrower is currently, or anticipates it will be in default under the Loan Agreement as a
result of (i) breaches of the Tangible Net Worth and EBITDA covenants set forth in Sections
14(a), and (e) of the Loan Agreement for the periods ending on or prior to its fiscal
quarter ending July 3, 2005 (the “Existing Defaults”).

Borrower has requested, among other things, that Agent and Lenders amend the Loan Agreement to
provide for additional loan availability pursuant to Section 2(a), amend the financial
covenants, allow for a restructuring of the business of Borrower and its Subsidiaries, and various
other respects as set forth herein and Agent and Lenders are willing to do so on the terms and
subject to the conditions set forth herein.

NOW, THEREFORE, in consideration of the foregoing recitals, the mutual covenants and
agreements set forth herein and other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the parties hereto hereby agree as follows:

1. Waiver. Subject to the conditions set forth herein, Agent and Lenders hereby waive
the Existing Defaults. The foregoing waiver shall not constitute a waiver of any other Events of
Default or any other breaches of the Loan Agreement, whether now existing or hereafter arising.

2. Amendment to Loan Agreement. In reliance on the representations and warranties set
forth in Section 3 below and subject to the satisfaction of the conditions set forth in Section 4
below, the Loan Agreement is hereby amended as follows:

(a) The definition of “EBITDA in Section 1 of the Loan Agreement is hereby amended and
restated in its entirety as follows:

"EBITDA” shall mean, with respect to any period, Borrower’s and its Subsidiaries’ net
income for such period, plus the sum (without duplication) of all amounts deducted in
arriving at such net income amount in respect of (i) interest expense for such period, (ii)
federal, state and local income taxes for such period, (iii) all amounts properly charged
for depreciation of fixed assets and amortization of intangible assets (including, without
limitation, goodwill, deferred expenses and organization costs) for such period, (iv)
non-cash restructuring charges and non-cash asset impairment charges incurred during the
period from July 1, 2005 through June 30, 2006 and not to exceed $5,000,000 in connection
with the Restructuring, (v) restructuring charges not payable in cash within 30 days of such
period and non-cash asset impairment charges incurred for such period, in each case with
respect to periods beginning after June 30, 2006, and not to exceed (A) $1,250,000 for the
six (6) month period from July 1, 2006 through the end of its Fiscal Year ending on or about
December 31, 2006 and (B) $2,500,000 in any Fiscal Year thereafter, (vi) cash restructuring
charges incurred during such period in connection with the Restructuring, not to exceed
$11,000,000 from July 1, 2005 through June 30, 2006, and (vii) non-cash charges related to
the expensing of options for Borrower’s common stock, all on a consolidated basis and minus
the sum of any charges relating to restructuring charges when paid in cash that had been
previously added back to EBITDA as a non cash charge.

(b) The definition of “Interest Period” in Section 1 of the Loan Agreement is hereby amended
by replacing the reference to “subsection 4(a)(ii)” with “subsection 4(a)(i)(B)”.

(c) The following definitions are hereby added to Section 1 of the Loan Agreement in
appropriate alphabetical order as follows:

"Exited Business” shall have the meaning ascribed to such term in the definition of
“Restructuring”.

"Exited Business Assets” shall have the mean ascribed to such term in the definition of
“Restructuring”.

"Initial Overadvance Letter of Credit” shall have the meaning set forth in Section 2(d)
hereof.

"Overadvance Availability” shall have the meaning set forth in Section 2(d)(iii)
hereof.

"Overadvance Facility” shall mean an amount requested by Borrower from time to time
pursuant to an Overadvance Facility Request, 50% of which is comprised of Overadvance
Availability and 50% of which is comprised of a reduction of the Excess Availability
covenant set forth in Section 14(d) hereof to an amount less than $7,500,000;
provided, that the aggregate Overadvance Facility shall not exceed $11,000,000. The initial
usage of the Overadvance Facility shall be made available on July 27, 2005 (and an
Overadvance Facility Request shall be deemed to have been made) in the amount of $3,000,000,
comprised of $1,500,000 of Overadvance Availability and a reduction of the Excess
Availability covenant set forth in Section 14(d) hereof by $1,500,000 to $6,000,000.
The Overadvance Facility may be terminated by Borrower upon written notice to Agent upon
increase of the Excess Availability covenant set forth in Section 14(d) hereof to
$7,500,000 following written notice by Borrower to Agent, repayment of the Revolving Loans
advanced with respect to the Overadvance Availability in accordance with the terms of this
Agreement, and no Event of Default exists at such time or would be caused thereby. Once the
Overadvance Facility is terminated, no further Overadvance Facility Requests may be made.

"Overadvance Facility Request” shall mean a written request by Borrower for an increase
of the Overadvance Facility, which notice shall indicate the amount requested, the current
balance of the Overadvance Availability after giving effect to such notice and the amount of
the Excess Availability covenant set forth in Section 14(d) hereof after giving
effect to such notice. Each Overadvance Facility Request shall be no less than $500,000 and
in $500,000 increments above such amount. The Overadvance Facility Requests shall not
aggregate more than $11,000,000.

"Overadvance Letter of Credit” shall mean the letter of credit issued on July 27, 2005
by Northern Trust Bank in the initial face amount of $5,500,000 to secure all outstanding
amounts of the Overadvance Facility hereunder and any letter of credit issued pursuant to
Section 2(d) in replacement of an Initial Overadvance Letter of Credit.

"Restructuring” shall mean the restructuring of Borrower’s business to effectuate the
exit by Borrower from substantially all of its outbound customer acquisition business (the
“Exited Business”) as more fully described in the Restructuring Plan presented to Agent on
July 18, 2005 (the “Restructuring Plan”), such Restructuring to occur between July 1, 2005
and June 30, 2006. The Restructuring contemplates the termination of certain client
relationships, the closing of certain customer interaction centers, the transfer of certain
of Borrower’s assets from one customer interaction center to another and the sale of
disposal or assets used in the Exited Business (the “Exited Business Assets”).

"Restructuring Plan” shall have the meaning set forth in the definition of
“Restructuring”.

(d) The first paragraph of Section 2(a) of the Loan Agreement is hereby amended and restated
in its entirety, as follows:

(a) Revolving Loans.

Subject to the terms and conditions of this Agreement and the Other Agreements to which an
Obligor is a party, during the Original Term and any Renewal Term, so long as no Event of Default
has occurred and is continuing, each Lender, severally and not jointly, agrees to make its Pro Rata
Share of revolving loans and advances (the “Revolving Loans”) requested by Borrower up to such
Lender’s Revolving Loan Commitment so long as after giving effect to such Revolving Loans, the sum
of the aggregate unpaid principal balance of the Revolving Loans and the Letter of Credit
Obligations does not exceed the sum of the following sublimits (the “Revolving Loan Limit”):

(i) eighty-five percent (85%) of the face amount (less maximum discounts, credits and
allowances which may be taken by or granted to Account Debtors in connection therewith in
the ordinary course of Borrower’s business) of Borrower’s Billed Eligible Accounts; plus

(ii) (A) seventy percent (70%) of the face amount (less maximum discounts, credits and
allowances which may be taken by or granted to Account Debtors in connection therewith in
the ordinary course of Borrower’s business) of Borrower’s Unbilled Eligible Accounts or (B)
Fourteen Million and No/100 Dollars ($14,000,000), whichever is less; plus

(iii) the least of (A) the face amount of the Overadvance Letter of Credit (or the
amount of cash collateral held as a result of a drawing thereof), (B) 50% of the Overadvance
Facility then in effect as requested by Borrower pursuant to Overadvance Facility Requests
and (C) Five Million Five Hundred Thousand Dollars ($5,500,000) (the “Overadvance
Availability”); minus

(iv) such reserves as Agent elects, in its sole discretion, determined in good faith,
to establish from time to time (which amount shall include an amount reflecting unpaid
payroll including payroll taxes which amount shall initially be $8,300,000);

provided, that the Revolving Loan Limit shall in no event exceed, as of any date, the least of (x)
Twenty-Five Million and No/100 Dollars ($25,000,000) plus the amount of any portion of LaSalle’s
initial Revolving Loan Commitment which is purchased as of such date by another Lender or Lenders,
(y) the aggregate Revolving Loan Commitments in effect as of such date and (z) Forty Million and
No/100 Dollars ($40,000,000) (such amount from time to time in effect, the “Maximum Revolving Loan
Limit”); provided, further, that the Revolving Loan Limit shall be determined by reference to the
most current borrowing base certificate delivered pursuant to Section 9(a) and such
determination shall remain in effect until delivery of the next borrowing base certificate unless
the Revolving Loan Limit is otherwise adjusted by Agent in its sole credit judgment determined in
good faith as a result of Billed Eligible Accounts or Unbilled Eligible Accounts becoming
ineligible prior to the delivery of the next borrowing base certificate or the establishment by
Agent in its sole discretion, determined in good faith, of any reserves. For purposes hereof,
Revolving Loans shall be deemed outstanding first with respect to the Overadvance Availability then
in effect and then against the other availability provided in the Revolving Loan Limit. Agent
shall provide prompt notice to Borrower when (i) any adjustment of the Revolving Loan Limit prior
to the delivery of a borrowing base certificate pursuant to Section 9(a) is made and (ii)
establishing any reserves.

(e) Subsection 2(b)(i) of the Loan Agreement is hereby amended and restated in its entirety,
as follows:

Repayment of Revolving Loans. The Revolving Loans and all other Liabilities
shall be repaid on the last day of the Original Term or any Renewal Term if this Agreement
is renewed pursuant to Section 10 hereof. Borrower may borrow, prepay and reborrow
Revolving Loans in accordance with the terms of this Agreement; provided, that for purposes
hereof, and except as otherwise provided herein, payments will be deemed applied to the
Revolving Loans advanced with respect to the Overadvance Availability only after such
payments have been applied to the other Revolving Loans and any other Liabilities then due
and owing and payable in accordance with the terms of this Agreement. With respect to any
prepayments of the Revolving Loans other than from Proceeds of Collateral pursuant to
Section 8 hereof, such prepayments may be made without premium or penalty (but with any
required breakage fees pursuant to Section 4(b)(iv)), upon at least three Business Days’
notice to Agent in the case of any LIBOR Rate Loans, or upon notice given to Agent not later
than 1:00 P.M. (Chicago time) on the proposed date of prepayment in the case of any Prime
Rate Loans, in each case, stating the proposed date, the types of Revolving Loans to be
prepaid, the application of such prepayment among Revolving Loans and aggregate principal
amount of the prepayment, and if such notice is given, Borrower shall, prepay the specified
outstanding aggregate principal amount of the applicable Revolving Loans; provided that (i)
no such prepayment of Revolving Loans advanced with respect to the Overadvance Availability
may be made if Excess Availability is less than $7,500,000 immediately prior to and after
such prepayment unless no other Revolving Loans or Liabilities are outstanding and (ii) the
Overadvance Availability may not be reduced unless the Excess Availability covenant set
forth in Section 14(d) hereof has been increased to at least $7,500,000 and no Event of
Default exists at such time or would be caused thereby.

(f) Subsection 2(b)(ii) of the Loan Agreement is hereby amended by adding the following
provision to the end of the last sentence thereof, as follows:

; provided that no such prepayment of Revolving Loans advanced with respect to the
Overadvance Availability may be made if Excess Availability is less than $7,500,000
immediately prior to and after such prepayment unless no other Revolving Loans are
outstanding.

(g) Section 2(d) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(d) Reduction or Termination of the Revolving Loan Commitments and the Overadvance
Facility.

Subject to Section 10, Borrower may, upon at least thirty (30) Business Days’
notice to Agent with respect to a reduction in the Revolving Loan Commitment or five (5)
Business Days’ notice with respect to a reduction in the Overadvance Availability (provided
that the conditions to a reduction of the Overadvance Availability have been satisfied),
permanently reduce in whole or in part the Revolving Loan Commitments to an amount not less
than the then outstanding principal and outstanding accrued interest of the Revolving Loans
or reduce in whole or in part the Overadvance Availability; provided, however, that (i) each
partial reduction of the Revolving Loan Commitments shall be (A) in an aggregate amount of
$1,000,000 or an integral multiple of $1,000,000 in excess thereof and (B) made ratably
among the Lenders in accordance with their Revolving Loan Commitments and (ii) a permanent
reduction of the Overadvance Availability may be made with or without reducing the Revolving
Loan Commitments (at Borrower’s election) only if (A) the Excess Availability covenant set
forth in Section 14(d) hereof has been increased to an amount not less that
$7,500,000 pursuant to Section 14(d) hereof, (B) Excess Availability is at least
$7,500,000 immediately prior to and after such reduction and (C) the notice provided by
Borrower pursuant to this Section 2(d) identifies the proposed reduction as
comprising a reduction of the Overadvance Availability. After any permanent reduction of
the Overadvance Availability pursuant to this Section 2(d), the Borrower may replace
the then outstanding Overadvance Letter of Credit (the “Initial Overadvance Letter of
Credit”) with a replacement letter of credit, in form and substance satisfactory to Agent,
in an outstanding amount equal to the value of the Initial Overadvance Letter of Credit
minus the amount of such permanent reduction. Each time the Revolving Loan Commitments are
reduced pursuant to this Section 2(d) to an amount in excess of zero, Borrower
agrees to pay to Agent, for the benefit of Lenders, as a prepayment fee, an amount equal to
(i) two percent (2%) of the amount such Revolving Loan Commitments were so reduced if such
prepayment occurs two (2) years or more prior to the end of the Original Term, (ii) one and
one-half percent (1.50%) of the amount such Revolving Loan Commitments were so reduced if
such prepayment occurs less than two (2) years, but at least one (1) year prior to the end
of the Original Term, or (iii) one half of one percent (0.50%) of the amount such Revolving
Loan Commitments were so reduced if such prepayment occurs less than one (1) year prior to
the end of the Original Term.

(h) Section 4(a) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(a) Interest Rate.

(i) Subject to the terms and conditions set forth below, the Revolving Loans (excluding
Revolving Loans advanced with respect to the Overadvance Availability) shall bear interest
at the per annum rate of interest set forth in subsection 4(a)(i)(A) or (B)
or subsection 4(a)(iii) below:

(A) One and one-fourth of one percent (1.25%) per annum in excess of the Prime Rate in
effect from time to time, payable on the last Business Day of each month in arrears for the
month or portion thereof; provided, that at such time as the Excess Availability covenant
set forth in Section 14(d) hereof has been increased to at least $7,500,000 and no
Event of Default exists at such time or would be caused thereby, such rate of interest shall
be reduced to one-fourth of one percent (0.25%) per annum in excess of the Prime Rate in
effect from time to time and payable on the same terms as above. Said rate of interest
shall increase or decrease by an amount equal to each increase or decrease in the Prime Rate
effective on the effective date of each such change in the Prime Rate.

(B) Four hundred (400) basis points in excess of the LIBOR Rate for the applicable
Interest Period, the LIBOR Rate to remain fixed for such Interest Period; provided, that at
such time as the Excess Availability covenant set forth in Section 14(d) hereof has been
increased to at least $7,500,000 and no Event of Default exists at such time or would be
caused thereby, the LIBOR Rate of interest shall be reduced to three hundred (300) basis
points in excess of the LIBOR Rate for the applicable Interest Period, such rate to remain
fixed for such Interest Period. “Interest Period” shall mean any continuous period of one
(1), two (2) or three (3) months, as selected from time to time by Borrower by irrevocable
notice (in writing, by telecopy, telex, electronic mail or cable or by telephone as provided
in Section 2 hereof) given to Agent not less than three (3) Business Days prior to
the first day of each respective Interest Period; provided that: (A) each such period
occurring after such initial period shall commence on the day on which the immediately
preceding period expires; (B) the final Interest Period shall be such that its expiration
occurs on or before the end of the Original Term or any Renewal Term; and (C) if for any
reason Borrower shall fail to timely select a period, then such Revolving Loans shall
continue as, or revert to, Prime Rate Loans. Said rate of interest shall be payable on the
last Business Day of each month in arrears and on the last Business Day of such Interest
Period.

(ii) Subject to the terms and conditions set forth below, the Revolving Loans advanced
with respect to the Overadvance Availability shall bear interest at the per annum rate of
interest set forth in subsection 4(a)(ii)(A)or (B) or subsection
4(a)(iii) below:

(A) the Prime Rate in effect from time to time, payable on the last Business Day of
each month in arrears for the month or portion thereof. Said rate of interest shall
increase or decrease by an amount equal to each increase or decrease in the Prime Rate
effective on the effective date of each such change in the Prime Rate.

(B) One hundred and fifty (150) basis points in excess of the LIBOR Rate for the
applicable Interest Period, such rate to remain fixed for such Interest Period.

(iii) Upon the occurrence and during the continuance of an Event of Default, all
Revolving Loans shall bear interest at the rate of two percent (2.0%) per annum in excess of
the interest rate otherwise payable thereon, which interest shall be payable on demand. All
interest shall be calculated on the basis of a 360-day year. Agent will provide prompt
notice to Borrower after the increase of interest pursuant to this subsection
4(a)(iii).

For purposes hereof, Revolving Loans are deemed to be outstanding first against the
Overadvance Availability and then against the remaining availability under Section
2(a) hereof.

(i) Clause (i) of Section 9(c) of the Loan Agreement is hereby amended and restated in its
entirety as follows: “(i) no later than thirty (30) days after each fiscal month, copies of
internally prepared financial statements including statements of income, retained earnings, cash
flow and a statement of restructuring charges incurred with respect to the restructuring commenced
in July, 2005 with a comparison to the plan of such restructuring delivered to Agent, certified by
the Chief Financial Officer of Borrower, in each case subject to year-end adjustments and the
absence of footnotes and”.

(j) Section 9(c) is hereby amended to add a new sentence at the end of such section, as
follows:

“In addition to the foregoing, on a weekly basis, no later than Wednesday of each week,
Borrower shall deliver to Agent a comparison of actual Revolving Loan borrowings and
Revolving Loan availability pursuant to Section 2(a) hereof as compared to the Restructuring
Plan for the previous week and on a bi-weekly basis, no later than Wednesday of the week
following the end of such bi-weekly period, Borrower shall delivery to Agent a comparison
of actual cash expenditures for restructuring charges as of the end of the previous
bi-weekly period to the Restructuring Plan”.

(k) The last sentence of Section 10 is hereby amended and restated in its entirety as follows:

If, during the term of this Agreement, Borrower reduces the Revolving Loan Commitments of all
Lenders to zero in accordance with Section 2(d) hereof and, as a result thereof, this
Agreement is terminated, Borrower agrees to pay to Agent, for the benefit of Lenders, as a
prepayment fee, in addition to the payment of all other Liabilities, an amount equal to (i) two
percent (2%) of the Maximum Revolving Loan Limit then in effect if such prepayment occurs two (2)
years or more prior to the end of the Original Term, (ii) one and one-half percent (1.50%) of the
Maximum Revolving Loan Limit then in effect if such prepayment occurs less than two (2) years, but
at least one (1) year prior to the end of the Original Term, or (iii) one half of one percent
(0.50%) of the Maximum Revolving Loan Limit then in effect if such prepayment occurs less than one
(1) year prior to the end of the Original Term; provided, however that the Borrower shall not be
obligated to pay such prepayment fee if the Liabilities are prepaid and this Agreement terminated
in connection with a refinancing by LaSalle or an affiliate of LaSalle or in the event that
Borrower offers LaSalle the opportunity to match the terms of any proposed refinancing and LaSalle
does not agree to propose a refinancing or restructuring (subject to credit committee approval of
an actual commitment) matching all such terms in all materials respects by delivering a written
proposal describing such terms within seven (7) Business Days of receipt by LaSalle of written
notice from Borrower detailing all such proposed terms. In the event that LaSalle matches such
terms in all material respects, prior to closing of the refinancing or restructuring by LaSalle,
Borrower shall provided to LaSalle a copy of the proposal received by Borrower from another lender,
and if such terms do not match those set forth in the notice from Borrower, LaSalle may at its
option change its terms to be equal to the actual proposal. If LaSalle does not match the proposed
terms in all materials respects prior to the refinancing by the new lender, Borrower will provide a
copy of a commitment letter from such new lender and if the terms of such commitment letter do not
match in all material respects (provided, that any difference in advance rates, pricing, commitment
size, guaranties, fees or financial covenants shall be deemed material) the terms set forth in the
notice from Borrower to LaSalle describing the proposed terms, the prepayment fee described above
shall be due and payable upon such refinancing.

(l) The first sentence of Section 11(a) of the Loan Agreement is hereby amended and restated
in its entirety, as follows:

The financial statements and other written information (in each case, other than financial
projections, and other forward-looking information) delivered by Borrower to Agent or any Lender at
or prior to the date of this Agreement accurately reflect in all material respects the financial
condition of Borrower as of the date hereof, and there has been no material adverse change in the
financial condition, the operations, property, assets or prospects of Borrower since the date of
the financial statements delivered to Agent with respect to the month ending July 3, 2005.

(m) Section 12(b)(i) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(i) Locations. Promptly (but in no event less than ten (10) days prior to the
occurrence thereof) notify Agent of the proposed opening of any new place of business or new
location of Collateral (other than any Collateral that is normally used in more than one
state, any Collateral delivered to third parties for repair in the ordinary course and other
Collateral with a fair market value of less than $50,000, in the aggregate), the closing of
any existing place of business or location of Collateral ((other than in connection with the
Restructuring to the extent identified in the Restructuring Plan) any Collateral that is
normally used in more than one state, any Collateral delivered to third parties for repair
in the ordinary course and other Collateral with a fair market value of less than $50,000,
in the aggregate), any change of in the location of Borrower’s books, records and accounts
(or copies thereof), the opening or closing of any post office box to which payments on
Borrower’s Accounts are sent or the opening or closing of any bank account, which notice
shall constitute Borrower’s authorization to amend Exhibit A to include such place
of business or location.

(n) Section 12 (g) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(g) Use of Proceeds.

All proceeds of the Revolving Loans received by Borrower and issuances of Letters of
Credit hereunder shall be used solely for (i) refinancing existing indebtedness, (ii) for
general corporate or business purposes of Borrower (including the Restructuring) and (iii)
Investments by Borrower in Subsidiaries to the extent permitted by Section 13(f).

(o) Section 12 of the Loan Agreement is hereby amended to add a new subsection (l) as follows:

(l) Consultant.

Borrower shall employ a consultant acceptable to Agent in its sole discretion, determined in
good faith, in connection with the Restructuring through at least September 30, 2005. The scope of
engagement of the consultant shall be satisfactory to Agent and Borrower and shall at a minimum
include monitoring compliance with the Restructuring Plan.

(p) Clause (iii) of Section 13(d) of the Loan Agreement is hereby amended and restated in its
entirety, as follows: “(iii) sell, lease or otherwise dispose of any of its assets other than the
sale of the Exited Business Assets in accordance with the Restructuring Plan and otherwise in the
ordinary course of business;”.

(q) Section 13(f) of the Loan Agreement is hereby amended to add a new clause (v) at the end
of such section, as follows: “and (v) the guaranty by Theodore G. Schwartz of the Liabilities
comprising the Overadvance Availability, supported by a letter of credit, each delivered to Agent
on or about July 27, 2005”.

(r) Section 14(a) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(a) Tangible Net Worth.

Borrower’s Tangible Net Worth shall not as of the last day of each fiscal quarter of
Borrower (beginning with the fiscal quarter ending on or about March 31, 2006) be less than
the Minimum Tangible Net Worth; “Minimum Tangible Net Worth” being defined for purposes of
this subsection as (i) for the fiscal quarter ending on or about March 31, 2006, the
Tangible Net Worth of the Borrower as of Borrower’s fiscal quarter ending on or about
December 31, 2005, as reflected in the financial statements of the Borrower delivered to the
Agent pursuant to Section 9(c), and (ii) for each other fiscal quarter of Borrower,
the Minimum Tangible Net Worth during the immediately preceding fiscal quarter of Borrower
plus fifty percent (50%) of Borrower’s positive net income for such fiscal quarter as
reflected on Borrower’s financial statements delivered pursuant to Section 9(c) for
such fiscal quarter; and “Tangible Net Worth” being defined for purposes of this subsection
as of any particular date, the difference between (a) total shareholders equity, minus (b)
the value of Borrower’s unamortized debt discount and expense, prepaid expenses, deposits,
unamortized deferred charges (including deferred income tax assets with a maximum limit of
up to Twelve Million and No/100 Dollars ($12,000,000.00)), goodwill, organization costs,
noncompetition agreements, patents, copyrights, trademarks and other intangible items, all
as determined in accordance with generally accepted accounting principles applied on a basis
consistent with the financial statement dated April 3, 2005 except as set forth herein;

(s) Section 14(b) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(b) Interest Coverage

Borrower shall not permit the ratio of (x) EBITDA for the applicable period minus
Capital Expenditures for the applicable period to (y) interest expense (determined in
accordance with generally accepted accounting principles) for the applicable period of
Borrower and its Subsidiaries to be less than (i) 1.25 to 1.0 for the one (1) fiscal quarter
period ending on or about December 31, 2005, (ii) 2.0 to 1.0 for the two (2) fiscal quarter
period ending March 31, 2006, (iii) 2.0 to 1.0 for the three (3) fiscal quarter period
ending on or about June 30, 2006 and (iv) 2.0 to 1.0 for each four (4) fiscal quarter period
ending on the last day of each fiscal quarter of Borrower thereafter.

(t) Section 14(c) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

	 	(c)	 	Capital Expenditure Limitations

With respect to Borrower’s fiscal quarters ending on or about June 30, 2005, September 30,
2005 and December 31, 2005 only, Borrower and its Subsidiaries shall not have made Capital
Expenditures during the period comprising such fiscal quarter in excess of the amounts set forth
below:

	 	 	 	 	 
	Fiscal Quarter	 	Maximum Capital Expenditures
	Ending on or about June 30, 2005

	 	$	3,000,000	 
	 

	 	 	 	 
	 
	 	 	 	 
	Ending on or about September 30, 2005

	 	$	2,200,000	 
	 

	 	 	 	 
	 
	 	 	 	 
	Ending on or about December 31, 2005

	 	$	1,000,000	 
	 

	 	 	 	 

(u) Section 14(d) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(d) Excess Availability.

Borrower shall maintain at all times Excess Availability of $7,500,000; provided that
such amount shall be automatically reduced by 50% of the amount of any Overadvance Facility
requested by Borrower pursuant to an Overadvance Facility Request, but shall in no event be
less than $2,000,000. Once the Excess Availability has been reduced it may be restored,
upon written notice to Agent from Borrower, so long as no Event of Default exists or would
occur as a result thereof.

(v) Section 14(e) of the Loan Agreement is hereby amended and restated in its entirety, as
follows:

(e) EBITDA

Borrower shall not permit EBITDA to be less than the following amounts during the
corresponding periods:

	 	 	 	 	 
	Period
	 	Minimum EBITDA

	 
	 	 	 	 
	3 fiscal month period ending on or about September 30, 2005
	 	 	-$2,750,000	 
	 
	 	 	 	 
	1 fiscal month period ending on or about October 31, 2005
	 	$	800,000	 
	 
	 	 	 	 
	2 fiscal month period ending on or about November 30, 2005
	 	$	1,400,000	 
	 
	 	 	 	 
	3 fiscal month period ending on or about December 31, 2005
	 	$	2,000,000	 
	 
	 	 	 	 
	4 fiscal month period ending on or about January 31, 2006
	 	$	3,000,000	 
	 
	 	 	 	 
	5 fiscal month period ending on or about February 28, 2006
	 	$	4,000,000	 
	 
	 	 	 	 
	6 fiscal month period ending on or about March 31, 2006
	 	$	5,000,000	 
	 
	 	 	 	 
	7 fiscal month period ending on or about April 30, 2006
	 	$	5,800,000	 
	 
	 	 	 	 
	8 fiscal month period ending on or about May 31, 2006
	 	$	6,600,000	 
	 
	 	 	 	 
	9 fiscal month period ending on or about June 30, 2006
	 	$	7,500,000	 
	 
	 	 	 	 
	10 fiscal month period ending on or about July 31, 2006
	 	$	8,300,000	 
	 
	 	 	 	 
	11 fiscal month period ending on or about August 31, 2006
	 	$	9,100,000	 
	 
	 	 	 	 
	12 fiscal month period ending on or about September 30,
2006
	 	$	10,000,000	 
	 
	 	 	 	 
	Each 12 fiscal month period ending on the last day of each
fiscal month thereafter
	 	$	10,000,000	 
	 
	 	 	 	 

(w) Section 14 of the Loan Agreement is hereby amended to add a new Section 14(f) as follows:

(f) Restructuring Charges.

Borrower shall not incur cash restructuring charges in connection with the Restructuring in an
amount in excess of $11,000,000 in the aggregate during the period from July 1, 2005 through June
30, 2006.

(x) Section 15(e) of the Loan Agreement is hereby amended and restated in its entirety as
follows:

(e) Loss of Collateral.

The loss, theft, damage or destruction of, or (except as permitted hereby (including
the sale of Exited Business Assets), or as permitted by the Security Agreement) the sale,
lease or furnishing under a contract of service of any of the Collateral except for any
loss, theft damage or destruction that could not reasonably be expected to have a Material
Adverse Effect on Borrower or Borrower and its Subsidiaries taken as a whole.

3. Representations and Warranties of Borrower. Borrower represents and warrants that,
as of the date hereof:

(a) The execution, delivery and performance by Borrower of this Amendment, are within the
organizational power of Borrower, have been duly authorized by all necessary action, have received
all necessary governmental approval (if any shall be required), other than approvals which could
not reasonably be expected to have a Material Adverse Effect on Borrower, and do not and will not
contravene or conflict with any provision of law applicable to Borrower, the articles of
incorporation, by-laws or any other organizational document of Borrower, any order, judgment or
decree of any court or governmental agency, or any agreement, instrument or document binding upon
Borrower or any property of Borrower, in each case, which contravention or conflict could
reasonably be expected to have a Material Adverse Effect on Borrower;

(b) Each of the Loan Agreement, as amended by this Amendment and the Other Agreements to which
Borrower is a party are the legal, valid and binding obligations of Borrower, enforceable against
Borrower in accordance with their respective terms, except as limited by applicable bankruptcy,
insolvency or other laws related to enforcement of creditor’s rights generally and general
principals of equity related to enforcement;

(c) No Event of Default (other than the Existing Defaults) or event or condition which upon
notice, lapse of time or both would constitute an Event of Default (other than the Existing
Defaults) has occurred and is continuing; and

(d) After giving effect to the amendments set forth herein, the representations and warranties
of the Borrower contained in the Loan Agreement and the Other Agreements are true and accurate as
of the date hereof with the same force and effect as if such had been made on and as of the date
hereof, except for those specific to a past date (which shall be true and correct as of such past
date).

4. Conditions Precedent. The effectiveness of this Amendment is subject to the
satisfaction of the following condition precedent:

(a) Agent shall have received this Amendment executed by Borrower, Agent and LaSalle Bank
National Association;

(b) Agent shall have received the Initial Overadvance Letter of Credit in form and substance
satisfactory acceptable to Agent and in an amount not less than $5,500,000, such Overadvance Letter
of Credit to be delivered to the attention of Andrew Heinz at LaSalle Bank National Association,
135 South LaSalle Street, suite 425, Chicago, Illinois 60603,

(c) Agent shall have received the Consent and Reaffirmation executed by each Obligor (other
than the Borrower);

(d) Borrower shall have paid an amendment fee of $55,000;

(e) Agent shall have received a fully executed Amended and Restated Fee Letter; and

(f) All proceedings taken in connection with this Amendment and all documents, instruments and
other legal matters incident thereto shall be satisfactory to Agent and its legal counsel such
acceptance to be evidenced by Agent’s execution hereof; and

5. No Novation. This Amendment is not intended to nor shall be construed to create a
novation or accord and satisfaction with respect to any of the Liabilities.

6. Release. Borrower and each Obligor hereby absolutely and unconditionally releases
and forever discharges Agent and Lenders, and any and all participants, parent corporations,
subsidiary corporations, affiliated corporations, insurers, indemnitors, successors and assigns
thereof, together with all of the present and former directors, officers, agents and employees of
any of the foregoing, from any and all claims, demands or causes of action of any kind, nature or
description, whether arising in law or equity or upon contract or tort or under any state or
federal law or otherwise, which Borrower has had, now has or has made claim to have against any
such person for or by reason of any act, omission, matter, cause or thing whatsoever arising from
the beginning of time to and including the date of this Amendment, whether such claims, demands and
causes of action are matured or unmatured or known or unknown.

7. Severability. Any provision of this Amendment that is prohibited or unenforceable
in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such
prohibition or unenforceability without invalidating the remaining provisions hereof or affecting
the validity or enforceability of such provision in any other jurisdiction.

8. Ratification. Except as expressly waived and modified hereby, the Loan Agreement
and the Other Agreements are each hereby are ratified and confirmed by the parties hereto and
remain in full force and effect in accordance with the respective terms thereof. Agent and Lenders
willingness to provide the waivers herein and agree to the amendments herein shall not be deemed to
indicate or require Agent’s or Lenders’ willingness to agree to any deviation from the terms of the
Loan Agreement (as modified hereby) in the future.

9. Choice of Law. This Amendment shall be governed and controlled by the laws of the
State of Illinois as to interpretation, enforcement, validity, construction, effect and in all
other respects.

1

IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed under
seal and delivered by their respective duly authorized officers on the date first written above.

	 
	 

	LASALLE BANK NATIONAL ASSOCIATION, as Agent and a Lender

By/S/Douglas Colletti/S/

	 

	Its Senior Vice President

	 

	 

	APAC CUSTOMER SERVICES, INC.,

as Borrower

By /S/Marc Tanenberg/S/

	 

	Its Senior Vice President and Chief Financial Officer

	 

2EX-10.1

MCKESSON CORPORATION

2005 STOCK PLAN

	 	1.	 	PURPOSE.

This McKesson Corporation 2005 Stock Plan is intended to provide Employees and Directors the
opportunity to receive equity-based, long-term incentives so that the Corporation may effectively
attract and retain the best available personnel, promote the success of the Corporation by
motivating Employees and Directors to superior performance, and align Employee and Director
interests with those of the Corporation’s stockholders.

	 	2.	 	EFFECTIVE DATE.

This Plan was adopted by the Board on May 25, 2005, to be effective immediately, subject to
approval by the Corporation’s stockholders.

	 	3.	 	ADMINISTRATION.

(a) Administration with respect to Outside Directors.

With respect to Awards to Outside Directors, the Plan shall be administered by (A) the Board
or (B) the Committee on Directors and Corporate Governance of the Board; provided that such
committee consists solely of Directors who qualify as “non-employee directors” for purposes of Rule
16b-3 promulgated under the Exchange Act. Notwithstanding the foregoing, all Awards made to
members of the Committee on Directors and Corporate Governance shall be approved by the Board.

(b) Administration with respect to Employees.

With respect to Awards to Employees, the Plan shall be administered by (A) the Board, (B) the
Compensation Committee of the Board; provided that such committee consists solely of Directors who
qualify as “outside directors” for purposes of Code section 162(m) and “non-employee directors” for
purposes of Rule 16b-3 promulgated under the Exchange Act, or (C) in limited situations, by an
officer or officers of Corporation pursuant to Section 3(c) below.

(c) Delegation of Authority to an Officer of the Corporation.

(i) The Board may delegate to a Director the authority to administer the Plan with respect to
Awards made to Employees who are not subject to Section 16 of the Exchange Act.

(ii) The Board may delegate to an officer or officers of the Corporation the authority to
administer the Plan with respect to Options granted to Employees who are not subject to Section 16
of the Exchange Act.

(d)

1

Powers of the Administrator.

The Administrator shall from time to time at its discretion make determinations with respect
to Employees and Directors who shall be granted Awards, the number of Shares or Share Equivalents
to be subject to each Award, the vesting of Awards, the designation of Options as Incentive Stock
Options or Nonstatutory Stock Options and other conditions of Awards to Employees and Directors.

The Administrator shall have the full power and authority, in its sole discretion, to
promulgate any rules and regulations which it deems necessary for the proper administration of the
Plan, to supervise the administration of the Plan, to make factual determinations relevant to Plan
entitlements, to adopt subplans applicable to specified Affiliates or locations and to take all
actions in connection with the administration of the Plan as it deems necessary or advisable.

The Administrator shall have, subject to the terms and conditions and within the limitations
of Plan, including the limitations of Section 22, the authority to modify, extend or renew
outstanding Awards granted to Employees and Directors under the Plan; provided, that an Option or
Stock Appreciation Right shall not be modified, extended or renewed beyond its maximum seven year
term. Notwithstanding the foregoing, however, no modification of an Award shall, without the
consent of the Participant, impair any Award previously granted under the Plan.

The interpretation and construction by the Administrator of any provisions of the Plan or of
any Award shall be final. No member of a Committee shall be liable for any action or determination
made in good faith with respect to the Plan or any Award.

	 	4.	 	ELIGIBILITY.

Subject to the terms and conditions set forth below, Awards may be granted to Employees and
Directors. Notwithstanding the foregoing, only employees of the Corporation and its Subsidiaries
may be granted Incentive Stock Options.

(a) Ten Percent Stockholders.

An Employee who owns more than 10% of the total combined voting power of all classes of
outstanding stock of the Corporation, its parent or any of its Subsidiaries is not eligible to
receive an Incentive Stock Option pursuant to this Plan unless the Exercise Price of the Incentive
Stock Option is at least 110% of the Fair Market Value of the underlying Shares on the date of the
grant and the term of the option does not exceed five years. For purposes of this Section 4(a) the
stock ownership of an Employee shall be determined pursuant to Code section 424(d).

(b) Number of Awards.

A Participant may receive more than one Award, including Awards of the same type, but only on
the terms and subject to the restrictions set forth in the Plan. Subject to adjustment as provided
in Section 16, the maximum aggregate number of Shares or Share Equivalents that may be subject to
Full Value Awards granted to a Participant in any fiscal year of the Corporation is 500,000 Shares
or Share Equivalents and the maximum number of Shares or Share Equivalents that may be subject to
Options or Stock Appreciation Rights granted to a Participant in any fiscal year of the Corporation
is 1,000,000 Shares or Share Equivalents.

	 	5.	 	STOCK.

(a) Share Reserve.

Subject to adjustment as provided in Section 16, the aggregate number of Shares subject to
Options, Stock Appreciation Rights, Restricted Stock, Restricted Stock Units, Performance Shares or
Other Share-Based Awards issued under this Plan shall not exceed 13,000,000 Shares, which Shares
shall be Shares of the Corporation’s authorized but unissued or reacquired Common Stock bought on
the market or otherwise. If any outstanding Option or Stock Appreciation Right under the Plan for
any reason expires or is terminated or any Restricted Stock or Other Share-Based Award is
forfeited, then the Shares allocable to the unexercised portion of such Option or Stock
Appreciation Right or the forfeited Restricted Stock or Other Share-Based Award may again be
available for issuance under the Plan. The following Shares may not again be made available for
issuance under the Plan: Shares not issued or delivered as a result of the net exercise of a Stock
Appreciation Right or Option; Shares used to pay the withholding taxes related to an Award; or
Shares repurchased on the open market with the proceeds of an Exercise Price.

(b) Limitation.

Notwithstanding any other provision of Section 5, for any one Share issued in connection with
a Full Value Award or a stock-settled Stock Appreciation Right, that Share and one additional Share
shall no longer be available for issuance in connection with future Awards.

	 	6.	 	OPTIONS.

Options granted to Employees and Directors pursuant to the Plan shall be evidenced by written
Option Agreements in such form as the Administrator shall determine. Options shall be designated
as Incentive Stock Options or Nonstatutory Stock Options and shall be subject to the following
terms and conditions:

(a) Number of Shares.

Each Option shall state the number of Shares to which it pertains, which shall be subject to
adjustment in accordance with Section 16.

(b) Exercise Price.

Each Option shall state the Exercise Price, determined by the Administrator, which shall not
be less than 100% the Fair Market Value of a Share on the date of grant, except as provided in
Section 16.

(c)

2

Method of Payment.

An Option may be exercised, in whole or in part, by giving notice of exercise in the manner
prescribed by the Corporation specifying the number of Shares to be purchased. Such notice shall
be accompanied by payment in full of the Exercise Price in cash or, if acceptable to the
Administrator in its sole discretion (i) in Shares already owned by the Participant (including,
without limitation, by attestation to the ownership of such Shares), (ii) by the withholding and
surrender of the Shares subject to the Option, or (iii) by delivery (on a form prescribed by the
Administrator) of an irrevocable direction to a securities broker approved by the Administrator to
sell Shares and to deliver all or part of the sales proceeds to the Corporation in payment of all
or part of the purchase price and any withholding taxes. Payment may also be made in any other
form approved by the Administrator, consistent with applicable law, regulations and rules.

(d) Term and Exercise of Options.

Each Option shall state the time or times when it may become exercisable. No Option shall be
exercisable after the expiration of seven years from the date it is granted.

(e) Limitations on Transferability.

An Option shall, during a Participant’s lifetime, be exercisable only by the Participant. No
Option or any right granted thereunder shall be transferable by the Participant by operation of law
or otherwise, other than by will, the laws of descent and distribution. Notwithstanding the
foregoing, (i) a Participant may designate a beneficiary to succeed, after the Participant’s death,
to all of the Participant’s Options outstanding on the date of death; (ii) a Nonstatutory Stock
Option or any right granted thereunder may be transferable pursuant to a qualified domestic
relations order as defined in the Code or Title I of the Employee Retirement Income Security Act;
and (iii) any Participant, who is a senior executive officer recommended by the Chief Executive
Officer and approved by the Administrator may voluntarily transfer any Nonstatutory Stock Option to
a Family Member as a gift or through a transfer to an entity in which more than 50% of the voting
interests are owned by Family Members (or the Participant) in exchange for an interest in that
entity. In the event of any attempt by a Participant to alienate, assign, pledge, hypothecate, or
otherwise dispose of an Option or of any right thereunder, except as provided herein, or in the
event of the levy of any attachment, execution, or similar process upon the rights or interest
hereby conferred, the Corporation at its election may terminate the affected Option by notice to
the Participant and the Option shall thereupon become null and void.

(f) Termination of Employment.

Each Option Agreement shall set forth the extent to which the Participant shall have the right
to exercise the Option following termination of the Participant’s employment or service with the
Corporation and its Affiliates. Such provisions shall be determined in the sole discretion of the
Administrator, need not be uniform among all Options issued pursuant to the Plan, and may reflect
distinctions based on the reasons for termination of employment. Unless otherwise provided in the
Option Agreement, the Administrator may, in its sole discretion, extend the post-termination
exercise period with respect to an option (but not beyond the original term of such option).

(g) Rights as a Stockholder.

A Participant or a transferee of a Participant shall have no rights as a stockholder with
respect to any Shares covered by his or her Option until the date of issuance of such Shares.
Except as provided in Section 16, no adjustment shall be made for dividends, distributions or other
rights for which the record date is prior to the date such Shares are issued.

(h) Limitation of Incentive Stock Option Awards.

If and to the extent that the aggregate Fair Market Value (determined as of the date the
Option is granted) of the Shares with respect to which any Incentive Stock Options are exercisable
for the first time by a Participant during any calendar year under this Plan and all other plans
maintained by the Corporation, its parent or its Subsidiaries exceeds $100,000, the Options
covering Shares in excess of such amount (taking into account the order in which the Options were
granted) shall be treated as Nonstatutory Stock Options.

(i) Other Terms and Conditions.

The Option Agreement may contain such other terms and conditions, including restrictions or
conditions on the vesting of the Option or the conditions under which the Option may be forfeited,
as may be determined by the Administrator that are consistent with the Plan.

	 	7.	 	STOCK APPRECIATION RIGHTS.

Stock Appreciation Rights granted to Employees pursuant to the Plan may be granted alone, in
addition to, or in conjunction with, Options. Stock Appreciation Rights shall be evidenced by
written Stock Appreciation Right Agreements in such form as the Administrator shall determine and
shall be subject to the following terms and conditions:

(a) Number of Shares.

Each Stock Appreciation Right shall state the number of Shares or Share Equivalents to which
it pertains, which shall be subject to adjustment in accordance with Section 16.

(b) Calculation of Appreciation; Exercise Price.

The appreciation distribution payable on the exercise of a Stock Appreciation Right will be
equal to the excess of (i) the aggregate Fair Market Value (on the date of exercise of the Stock
Appreciation Right) of a number of Shares equal to the number of Shares or Share Equivalents in
which the Participant is vested under such Stock Appreciation Right on such date, over (ii) an
amount that will be determined by the Administrator on the date of grant of the Stock Appreciation
Right but that shall not be less than 100% of the Fair Market Value of a Share on the date of grant
(the “Exercise Price”).

(c)

3

Term and Exercise of Stock Appreciation Rights.

Each Stock Appreciation Right shall state the time or times when may become exercisable. No
Stock Appreciation Right shall be exercisable after the expiration of seven years from the date it
is granted.

(d) Payment.

The appreciation distribution in respect of a Stock Appreciation Right may be paid in Common
Stock or in cash, or any combination of the two, or in any other form of consideration as
determined by the Administrator and contained in the Stock Appreciation Right Agreement.

(e) Limitations on Transferability.

A Stock Appreciation Right shall, during a Participant’s lifetime, be exercisable only by the
Participant. No Stock Appreciation Right or any right granted thereunder shall be transferable by
the Participant by operation of law or otherwise, other than by will, the laws of descent and
distribution. Notwithstanding the foregoing, (i) a Participant may designate a beneficiary to
succeed, after the Participant’s death, to all of the Participant’s Stock Appreciation Rights
outstanding on the date of death; (ii) a stand-alone Stock Appreciation Right or a Stock
Appreciation Right granted in conjunction with a Nonstatutory Stock Option or any right granted
thereunder may be transferable pursuant to a qualified domestic relations order as defined in the
Code or Title I of the Employee Retirement Income Security Act; and (iii) any Participant, who is a
senior executive officer recommended by the Chief Executive Officer and approved by the
Administrator may voluntarily transfer any stand-alone Stock Appreciation Right or a Stock
Appreciation Right granted in conjunction with a Nonstatutory Stock Option to a Family Member as a
gift or through a transfer to an entity in which more than 50% of the voting interests are owned by
Family Members (or the Participant) in exchange for an interest in that entity. In the event of
any attempt by a Participant to alienate, assign, pledge, hypothecate, or otherwise dispose of a
Stock Appreciation Right or of any right thereunder, except as provided herein, or in the event of
the levy of any attachment, execution, or similar process upon the rights or interest hereby
conferred, the Corporation at its election may terminate the affected Stock Appreciation Right by
notice to the Participant and the Stock Appreciation Right shall thereupon become null and void.

(f) Termination of Employment.

Each Stock Appreciation Right Agreement shall set forth the extent to which the Participant
shall have the right to exercise the Stock Appreciation Right following termination of the
Participant’s employment or service with the Corporation and its Affiliates. Such provisions shall
be determined in the sole discretion of the Administrator, need not be uniform among all Stock
Appreciation Right Agreements entered into pursuant to the Plan, and may reflect distinctions based
on the reasons for termination of employment.

(g) Rights as a Stockholder.

A Participant or a transferee of a Participant shall have no rights as a stockholder with
respect to any Shares covered by his or her Stock Appreciation Right until the date of issuance of
such Shares. Except as provided in Section 16, no adjustment shall be made for dividends,
distributions or other rights for which the record date is prior to the date such Shares are
issued.

(h) Other Terms and Conditions.

The Stock Appreciation Right Agreement may contain such other terms and conditions, including
restrictions or conditions on the vesting of the Stock Appreciation Right or the conditions under
which the Stock Appreciation Right may be forfeited, as may be determined by the Administrator that
are consistent with the Plan.

	 	8.	 	RESTRICTED STOCK.

(a) Grants.

Subject to the provisions of the Plan, the Administrator shall have sole and complete
authority to determine the Employees to whom, and the time or times at which, grants of Restricted
Stock will be made, the number of shares of Restricted Stock to be awarded, the price (if any) to
be paid by the recipient of Restricted Stock, the time or times within which such Awards may be
subject to forfeiture, and all other terms and conditions of the Awards. The Administrator may
condition the grant of Restricted Stock upon the attainment of specified performance objectives
established by the Administrator pursuant to Section 13 or such other factors as the Administrator
may determine, in its sole discretion.

The terms of each Restricted Stock Award shall be set forth in a Restricted Stock Agreement
between the Corporation and the Participant, which Agreement shall contain such provisions as the
Administrator determines to be necessary or appropriate to carry out the intent of the Plan. A
book entry shall be made in the records of the Corporation’ transfer agent for each Participant
receiving a Restricted Stock Award, alternatively, such Participant shall be issued a stock
certificate in respect of such shares of Restricted Stock. If a certificate is issued, it shall be
registered in the name of such Participant, and shall bear an appropriate legend referring to the
terms, conditions, and restrictions applicable to such Award. The Administrator shall require that
stock certificates evidencing such shares be held by the Corporation until the restrictions lapse
and that, as a condition of any Restricted Stock Award, the Participant shall deliver to the
Corporation a “stock assignment separate from certificate” relating to the stock covered by such
Award.

(b) Restrictions and Conditions.

The shares of Restricted Stock awarded pursuant to this Section 8 shall be subject to the
following restrictions and conditions:

(i) During a period set by the Administrator commencing with the date of such Award (the
“Restriction Period”), the Participant shall not be permitted to sell, transfer, pledge, assign or
encumber shares of Restricted Stock, other than pursuant to a qualified domestic relations order as
defined in the Code or Title I of the Employee Retirement Income Security Act. Within these
limits, the Administrator, in its sole discretion, may provide for the lapse of such restrictions
in installments and may accelerate or waive such restrictions in whole or in part, based on
service, performance, a Change in Control or such other factors or criteria as the Administrator
may determine in its sole discretion.

(ii) Except as provided in this paragraph (ii) and paragraph (i) above, the Participant shall
have, with respect to the shares of Restricted Stock, all of the rights of a stockholder of the
Corporation, including the right to vote the shares and the right to receive any cash dividends.
The Administrator, in its sole discretion, as determined at the time of Award, may provide that the
payment of cash dividends shall or may be deferred and, if the Administrator so determines,
invested in additional shares of Restricted Stock to the extent available under Section 5, or
otherwise invested. Stock dividends issued with respect to Restricted Stock shall be treated as
additional shares of Restricted Stock that are subject to the same restrictions and other terms and
conditions that apply to the shares with respect to which such dividends are issued.

(iii) The Administrator shall specify the conditions under which shares of Restricted Stock
may be forfeited and such conditions shall be set forth in the Restricted Stock Agreement.

(iv) If and when the Restriction Period applicable to shares of Restricted Stock expires
without a prior forfeiture of the Restricted Stock, an appropriate book entry recording the
Participant’s interest in unrestricted Shares shall be entered on the records of the Corporation’s
transfer agent or, if appropriate, certificates for an appropriate number of unrestricted Shares
shall be delivered promptly to the Participant, and the certificates for the shares of Restricted
Stock shall be canceled.

	 	9.	 	RESTRICTED STOCK UNITS.

(a) Grants.

Subject to the provisions of the Plan, the Administrator shall have sole and complete
authority to determine the Employees and Directors to whom, and the time or times at which, grants
of Restricted Stock Units will be made, the number of Restricted Stock Units to be awarded, the
price (if any) to be paid by the recipient of the Restricted Stock Units, the time or times within
which such Restricted Stock Units may be subject to forfeiture, and all other terms and conditions
of the Restricted Stock Unit Awards. The Administrator may condition the grant of Restricted Stock
Unit Awards upon the attainment of specified performance objectives established by the
Administrator pursuant to Section 13 or such other factors as the Administrator may determine, in
its sole discretion.

The terms of each Restricted Stock Unit Award shall be set forth in a Restricted Stock Unit
Award Agreement between the Corporation and the Participant, which Agreement shall contain such
provisions as the Administrator determines to be necessary or appropriate to carry out the intent
of the Plan. No book entry shall be made in the records of the Corporation’s transfer agent for a
Participant receiving a Restricted Stock Unit Award, nor shall such Participant be issued a stock
certificate in respect of such Restricted Stock Units, and the Participant shall have no right to
or interest in shares of Common Stock of the Corporation as a result of the grant of Restricted
Stock Units.

(b) Restrictions and Conditions.

The Restricted Stock Units awarded pursuant to this Section 9 shall be subject to the
following restrictions and conditions:

(i) At the time of grant of a Restricted Stock Unit Award, the Administrator may impose such
restrictions or conditions on the vesting of the Restricted Stock Units, as the Administrator deems
appropriate. During such vesting period, the Participant shall not be permitted to sell, transfer,
pledge, assign or encumber the Restricted Stock Units, other than pursuant to a qualified domestic
relations order as defined in the Code or Title I of the Employee Retirement Income Security Act.
Within these limits, the Administrator, in its sole discretion, may provide for the lapse of such
restrictions in installments and may accelerate or waive such restrictions in whole or in part,
based on service, performance, a Change in Control or such other factors or criteria as the
Administrator may determine in its sole discretion.

(ii) Dividend equivalents may be credited in respect of Restricted Stock Units, as the
Administrator deems appropriate. Such dividend equivalents may be credited on behalf of the
Participant to a deferred cash account (in a manner prescribed by the Administrator and in
compliance with Code section 409A) or converted into additional Restricted Stock Units by dividing
(1) the aggregate amount or value of the dividends paid with respect to that number of Shares equal
to the number of Restricted Stock Units then credited by (2) the Fair Market Value per Share on the
payment date for such dividend. The additional Restricted Stock Units credited by reason of such
dividend equivalents will be subject to all of the terms and conditions of the underlying
Restricted Stock Unit Award to which they relate.

(iii) The Administrator shall specify the conditions under which Restricted Stock Units may be
forfeited and such conditions shall be set forth in the Restricted Stock Unit Agreement.

(c) Deferral Election.

Each recipient of a Restricted Stock Unit Award shall be entitled to elect to defer all or a
percentage of any Shares he or she may be entitled to receive upon the lapse of any restrictions or
vesting period to which the Award is subject. This election shall be made by giving notice in a
manner and within the time prescribed by the Administrator and in compliance with Code section
409A.

	 	10.	 	OUTSIDE DIRECTOR AWARDS.

Each Outside Director may be granted a Restricted Stock Unit Award on the date of each annual
stockholders meeting for up to 5,000 Share Equivalents, as determined by the Board. Such
limitation is subject to adjustment as provided in Section 16. Each Restricted Stock Unit Award
shall be fully vested on the date of grant; provided, however, that receipt of any Shares as
payment for the Restricted Stock Unit Award shall be delayed until such time as the Outside
Director’s service with the Corporation terminates. Dividend equivalents may be credited in
respect of Restricted Stock Units, as the Administrator deems appropriate. Such dividend
equivalents may be credited on behalf of the Participant to a deferred cash account (in a manner
prescribed by the Administrator and in compliance with Code section 409A) or converted into
additional Restricted Stock Units by dividing (1) the aggregate amount or value of the dividends
paid with respect to that number of Shares equal to the number of Restricted Stock Units then
credited by (2) the Fair Market Value per Share on the payment date for such dividend. The
additional Restricted Stock Units credited by reason of such dividend equivalents will be subject
to all of the terms and conditions of the underlying Restricted Stock Unit Award to which they
relate. Other terms and conditions of the Restricted Stock Unit Awards granted to Outside
Directors shall be determined by the Board subject to the provisions of Section 9 and the Plan.

	 	11.	 	PERFORMANCE SHARES.

(a) Grants.

Subject to the provisions of the Plan, the Administrator shall have sole and complete
authority to determine the Employees to whom, and the time or times at which, grants of Performance
Shares will be made, the number of Performance Shares to be awarded, the price (if any) to be paid
by the recipient of the Performance Shares, the time or times within which such Performance Shares
may be subject to forfeiture, and all other terms and conditions of the Performance Shares.

The terms of Performance Shares shall be set forth in a Performance Share Agreement between
the Corporation and the Participant, which Agreement shall contain such provisions as the
Administrator determines to be necessary or appropriate to carry out the intent of the Plan. With
respect to a Performance Shares, no book entry shall be made in the records of the Corporation’s
transfer agent nor shall certificate for shares of Common Stock be issued at the time the grant is
made, and the Participant shall have no right to or interest in shares of Common Stock of the
Corporation as a result of the grant of Performance Shares.

(b) Restrictions and Conditions.

(i) The Performance Shares awarded pursuant to this Section 11 shall be subject to the
following restrictions and conditions: The Administrator may condition the grant of Performance
Shares upon the attainment of specified performance objectives established by the Administrator
pursuant to Section 13 or such other factors as the Administrator may determine, in its sole
discretion or the Administrator may, at the time of grant of a Performance Share Award, set
performance objectives in its discretion which, depending on the extent to which they are met, will
determine the number of Performance Shares that will be paid out to the Participant. In either
case, the time period during which the performance objectives must be met is called the
“Performance Period.” After the applicable Performance Period has ended, the recipient of the
Performance Shares will be entitled to receive the number of Performance Shares earned by the
Participant over the Performance Period, to be determined as a function of the extent to which the
corresponding performance objectives have been achieved, and which shares may be subject to
additional vesting. After the grant of Performance Shares, the Administrator, in its sole
discretion, may reduce or waive any performance objective for such Performance Shares.

	 	 	 	12.

4

OTHER SHARE-BASED AWARDS.

(a) Grants.

Other Awards of Shares and other Awards that are valued in whole or in part by reference to,
or are otherwise based on, Shares (“Other Share-Based Awards”), may be granted either alone or in
addition to or in conjunction with other Awards under this Plan. Awards under this Section 12 may
include (without limitation) the grant of Shares conditioned upon some specified event, the payment
of cash based upon the performance of the Common Stock or the grant of securities convertible into
Common Stock.

Subject to the provisions of the Plan, the Administrator shall have sole and complete
authority to determine the Employees to whom and the time or times at which Other Share-Based
Awards shall be made, the number of Shares, Share Equivalents or other securities, if any, to be
granted pursuant to Other Share-Based Awards, and all other conditions of the Other Share-Based
Awards. The Administrator may condition the grant of an Other Share-Based Award upon the
attainment of specified performance goals or such other factors as the Administrator shall
determine, in its sole discretion. In granting an Other Share-Based Award, the Administrator may
determine that the recipient of an Other Share-Based Award shall be entitled to receive, currently
or on a deferred basis, interest or dividends or dividend equivalents with respect to the Shares or
other securities covered by the Award, and the Administrator may provide that such amounts (if any)
shall be deemed to have been reinvested in additional Shares or otherwise reinvested. The terms of
any Other Share-Based Award shall be set forth in an Other Share-Based Award Agreement between the
Corporation and the Participant, which Agreement shall contain such provisions as the Administrator
determines to be necessary or appropriate to carry out the intent of the Plan.

(b) Terms and Conditions.

In addition to the terms and conditions specified in the Other Share-Based Award Agreement,
Other Share-Based Awards shall be subject to the following:

(i) Any Other Share-Based Award may not be sold, assigned, transferred, pledged or otherwise
encumbered, other than pursuant to a qualified domestic relations order as defined in the Code or
Title I of the Employee Retirement Income Security Act, prior to the date on which the Shares are
issued or the Award becomes payable, or, if later, the date on which any applicable restriction,
performance or deferral period lapses.

(ii) The Other Share-Based Award Agreement shall contain provisions dealing with the
disposition of such Award in the event of termination of the Employee’s employment or the
Director’s service prior to the exercise, realization or payment of such Award, and the
Administrator in its sole discretion may provide for payment of the Award in the event of the
Participant’s termination of employment or service with the Corporation or a Change in Control,
with such provisions to take account of the specific nature and purpose of the Award.

	 	 	 	13.

5

PERFORMANCE OBJECTIVES.

The Administrator shall determine the terms and conditions of Awards at the date of grant or
thereafter; provided that performance objectives, if any, for each year related to an Award granted
to a Covered Employee shall be established by the Administrator not later than the latest date
permissible under Section 162(m). To the extent that such Awards are paid to Covered Employees,
the performance criteria to be used shall be any of the following, either alone or in any
combination, which may be expressed with respect to the Corporation or one or more operating units
or groups, as the Compensation Committee of the Board may determine: cash flow; cash flow from
operations; total earnings; earnings per share, diluted or basic; earnings per share from
continuing operations, diluted or basic; earnings before interest and taxes; earnings before
interest, taxes, depreciation, and amortization; earnings from operations; net asset turnover;
inventory turnover; capital expenditures; net earnings; operating earnings; gross or operating
margin; debt; working capital; return on equity; return on net assets; return on total assets;
return on investment; return on capital; return on committed capital; return on invested capital;
return on sales; net or gross sales; market share; economic value added; cost of capital; change in
assets; expense reduction levels; debt reduction; productivity; stock price; customer satisfaction;
employee satisfaction; and total shareholder return. In addition, such performance goals may be
based upon the attainment of specified levels of the Corporation’s performance under one or more of
the measures described above relative to the performance of other corporations, may be (but need
not be) different from year-to-year, and different performance objectives may be applicable to
different Participants.

Performance objectives may be determined on an absolute basis or relative to internal goals or
relative to levels attained in prior years or related to other companies or indices or as ratios
expressing relationships between two or more performance objectives. In addition, performance
objectives may be based upon the attainment of specified levels of corporate performance under one
or more of the measures described above relative to the performance of other corporations. The
Administrator shall specify the manner of adjustment of any performance objective to the extent
necessary to prevent dilution or enlargement of any Award as a result of extraordinary events or
circumstances, as determined by the Administrator, or to exclude the effects of extraordinary,
unusual, or non-recurring items; changes in applicable laws, regulations, or accounting principles;
currency fluctuations; discontinued operations; non-cash items, such as amortization, depreciation,
or reserves; asset impairment; or any recapitalization, restructuring, reorganization, merger,
acquisition, divestiture, consolidation, spin-off, split-up, combination, liquidation, dissolution,
sale of assets, or other similar corporate transaction.

	 	14.	 	ACCELERATION OF VESTING AND EXERCISABILITY.

The Administrator shall have the power to accelerate the time at which an Award may first be
exercised or the time during which an Award or any part thereof will vest, notwithstanding the
provisions in the Award stating the time at which it may first be exercised or the time during
which it will vest.

	 	 	 	15.

6

CHANGE IN CONTROL.

(a) An Award may be subject to additional acceleration of vesting and exercisability upon or
after a Change in Control as may be provided in the applicable agreement and determined by the
Committee on a grant by grant basis or as may be provided in any other written agreement between
the Company or any Affiliate and the Participant; provided, however, that in the absence of such
provision, no such acceleration shall occur.

(b) A “Change in Control” of the Corporation shall be deemed to have occurred if any of the
events set forth in any one of the following paragraphs shall occur:

(i) Any “person” (as such term is used in sections 13(d) and 14(d) of the Exchange Act),
excluding the Corporation or any of its affiliates, a trustee or any fiduciary holding securities
under an employee benefit plan of the Corporation or any of its affiliates, an underwriter
temporarily holding securities pursuant to an offering of such securities or a Corporation owned,
directly or indirectly, by stockholders of the Corporation in substantially the same proportions as
their ownership of the Corporation, is or becomes the “beneficial owner” (as defined in Rule 13d-3
under the Exchange Act), directly or indirectly, of securities of the Corporation representing 30%
or more of the combined voting power of the Corporation’s then outstanding securities; or

(ii) During any period of not more than two consecutive years, individuals who at the
beginning of such period constitute the Board and any new director (other than a director
designated by a Person who has entered into an agreement with the Corporation to effect a
transaction described in clause (i), (iii) or (iv) of this paragraph) whose election by the Board
or nomination for election by the Corporation’s stockholders was approved by a vote of at least
two-thirds (2/3) of the directors then still in office who either were directors at the beginning
of the period or whose election or nomination for election was previously so approved, cease for
any reason to constitute a majority thereof; or

(iii) The shareholders of the Corporation approve a merger or consolidation of the Corporation
with any other Corporation, other than (A) a merger or consolidation which would result in the
voting securities of the Corporation outstanding immediately prior

thereto continuing to represent (either by remaining outstanding or by being converted into
voting securities of the surviving entity), in combination with the ownership of any trustee or
other fiduciary holding securities under an employee benefit plan of the Corporation, at least 50%
of the combined voting power of the voting securities of the Corporation or such surviving entity
outstanding immediately after such merger or consolidation, or (B) a merger or consolidation
effected to implement a recapitalization of the Corporation (or similar transaction) in which no
person acquires more than 50% of the combined voting power of the Corporation’s then outstanding
securities; or

(iv) The shareholders of the Corporation approve a plan of complete liquidation of the
Corporation or an agreement for the sale or disposition by the Corporation of all or substantially
all of the Corporation’s assets.

Notwithstanding the foregoing, no Change in Control shall be deemed to have occurred if there
is consummated any transaction or series of integrated transactions immediately following which the
holders of the Stock immediately prior to such transaction or series of transactions continue to
have the same proportionate ownership in an entity which owns all or substantially all of the
assets of the Corporation immediately prior to such transaction or series of transactions.

	 	16.	 	RECAPITALIZATION.

In the event that the Administrator, in its sole discretion, shall determine that any dividend
or other distribution (whether in the form of cash, stock, or other property), recapitalization,
stock split, reverse stock split, reorganization, merger, consolidation, spin-off, combination,
repurchase, or share exchange, or other similar corporate transaction or event, affects the Common
Stock such that an adjustment is appropriate in order to preserve (but not increase) the rights of
participants under the Plan, then the Administrator shall make such equitable changes or
adjustments as it deems necessary or appropriate to any or all of (i) the number and kind of shares
which may thereafter be issued in connection with respect to Awards pursuant to Sections 4(b) and
5, (ii) the number and kind of shares issued in respect of outstanding Awards, and (iii) the
Exercise Price relating to any Options or Stock Appreciation Right.

	 	17.	 	TERM OF PLAN.

Awards may be granted pursuant to the Plan until the termination of the Plan on May 24, 2015.

	 	18.	 	SECURITIES LAW REQUIREMENTS AND LIMITATION OF RIGHTS.

(a) Securities Law.

No Shares shall be issued pursuant to the Plan unless and until the Corporation has determined
that: (i) it and the Participant have taken all actions required to register the Shares under the
Securities Act of 1933 or perfected an exemption from registration; (ii) any applicable listing
requirement of any stock exchange on which the Common Stock is listed has been satisfied; and (iii)
any other applicable provision of state or federal law has been satisfied.

(b) Employment Rights.

Neither the Plan nor any Award granted under the Plan shall be deemed to give any individual a
right to remain employed by the Corporation or an Affiliate or to remain in service as a Director.
The Corporation and its Affiliates reserve the right to terminate the employment of any Employee at
any time, with or without cause or for no cause, subject only to a written employment contract (if
any), and the Board reserves the right to terminate a Director’s membership on the Board for cause
in accordance with the Corporation’s Certificate of Incorporation.

(c)

7

Stockholders’ Rights.

Except as otherwise provided in the Plan, a Participant shall have no dividend rights, voting
rights or other rights as a stockholder with respect to any Shares covered by his or her Award
prior to an appropriate book entry recording the Participant’s interest in Shares being entered on
the records of the Corporation’s transfer agent or, if appropriate, the issuance of a stock
certificate for such Shares. No adjustment shall be made for cash dividends or other rights for
which the record date is prior to the date when such book entry is made or such certificate is
issued.

	 	19.	 	AWARDS IN FOREIGN COUNTRIES.

The Administrator shall have the authority to adopt such modifications, rules, procedures and
subplans as may be necessary or desirable to facilitate compliance with the provisions of the laws
and procedures of foreign countries in which the Corporation or its Affiliates may operate to
assure the viability of the benefits of Awards made to Participants employed in such countries and
to meet the intent of the Plan.

	 	20.	 	BENEFICIARY DESIGNATION.

Participants and their Beneficiaries may designate on the prescribed form one or more
Beneficiaries to whom distribution shall be made of any Award outstanding at the time of the
Participant’s or Beneficiary’s death. A Participant or Beneficiary may change such designation at
any time by filing the prescribed form with the Administrator. If a Beneficiary has not been
designated or if no designated Beneficiary survives the Participant, distribution will be made to
the Participant’s spouse, or if none, the Participant’s children in equal shares, or if none, to
the residuary beneficiary under the terms of the Participant’s or Beneficiary’s last will and
testament or, in the absence of a last will and testament, to the Participant’s or Beneficiary’s
estate as Beneficiary. Notwithstanding the foregoing, the Administrator may prescribe specific
methods or restrictions on beneficiary designations made Participants or Beneficiaries located
outside of the United States.

	 	21.	 	AMENDMENT OF THE PLAN.

The Board may suspend or discontinue the Plan at any time. The Compensation Committee of the
Board may amend the Plan with respect to any Shares at the time not subject to Awards; provided,
however, that only the Board may amend the Plan and submit the Plan to the stockholders of the
Corporation for approval with respect to amendments that:

(a) Increase the number of Shares available for issuance under the Plan or increase the number
of Shares available for issuance pursuant to Incentive Stock Options under the Plan;

(b) Materially expand the class of persons eligible to receive Awards;

(c) Expand the types of awards available under the Plan;

(d) Materially extend the term of the Plan;

(e) Materially change the method of determining the Exercise Price or purchase price of an
Award;

(f) Delete or limit the requirements of Section 22;

(g) Remove the administration of the Plan from the Administrator; or

(h) Amend this Section 21 to defeat its purpose.

	 	22.	 	NO AUTHORITY TO REPRICE.

Without the consent of the stockholders of the Corporation, except as provided in Section 16,
the Administrator shall have no authority to effect either (i) the repricing of any outstanding
Options or Stock Appreciation Rights under the Plan or (ii) the cancellation of any outstanding
Options or Stock Appreciation Rights under the Plan and the grant in substitution therefor of new
Options or Stock Appreciation Rights under the Plan covering the same or different numbers of
Shares.

	 	23.	 	USE OF PROCEEDS FROM STOCK.

Proceeds from the sale of Common Stock pursuant to Awards shall constitute general funds of
the Corporation.

	 	24.	 	NO OBLIGATION TO EXERCISE OPTION OR STOCK APPRECIATION RIGHT.

The granting of an Option or Stock Appreciation Right shall impose no obligation upon the
Participant to exercise such Option or Stock Appreciation Right.

	 	25.	 	APPROVAL OF STOCKHOLDERS.

This Plan and any amendments requiring stockholder approval pursuant to Section 21 shall be
subject to approval by affirmative vote of the stockholders. Such vote shall be taken at the first
annual meeting of stockholders of the Corporation following the adoption of the Plan or of any such
amendments, or any adjournment of such meeting.

	 	26.	 	GOVERNING LAW.

The law of the State of Delaware shall govern all question concerning the construction,
validity and interpretation of the Plan, without regard to the state’s conflict of laws rules.

	 	27.	 	INTERPRETATION.

The Plan is designed and intended to comply with Rule 16b-3 promulgated under the Exchange
Act, Code section 162(m), and Code section 409A and Notice 2005-1 promulgated thereunder, and all
provisions hereof shall be construed in a manner to so comply.

	 	 	 	28.

8

WITHHOLDING TAXES.

(a) General.

To the extent required by applicable law, the recipient of any payment or distribution under
the Plan shall make arrangements satisfactory to the Corporation for the satisfaction of any
required income tax, social insurance, payroll tax or other tax related to withholding obligations
that arise by reason of such payment or distribution. The Corporation shall not be required to make
such payment or distribution until such obligations are satisfied.

(b) Other Awards.

The Administrator may permit a Participant who exercises an Option or Stock Appreciation Right
or who vests in an other Award to satisfy all or part of his or her withholding tax obligations by
having the Corporation withhold a portion of the Shares that otherwise would be issued to him or
her under such Awards. Such Shares shall be valued at the Fair Market Value on the date when taxes
otherwise would be withheld in cash. The payment of withholding taxes by surrendering Shares to the
Corporation, if permitted by the Administrator, shall be subject to such restrictions as the
Administrator may impose, including any restrictions required by rules of the Securities and
Exchange Commission.

	 	29.	 	DEFINITIONS.

(a) “Administrator” means the Board, either of the Committees appointed to administer
the Plan or, if applicable, an officer of the Corporation appointed to administer the Plan in
accordance with Section 3(c).

(b) “Affiliate” means any entity, whether a corporation, partnership, joint venture or
other organization that directly, or indirectly through one or more intermediaries, controls, is
controlled by, or is under common control with the Corporation.

(c) “Award” means any award of an Option, Stock Appreciation Right, Restricted Stock,
Restricted Stock Units, Performance Shares or an Other Share-Based Award under the Plan.

(d) “Beneficiary” means a person designated as such by a Participant or a Beneficiary
for purposes of the Plan or determined with reference to Section 20.

(e) “Board” means the Board of Directors of the Corporation.

(f) “Code” means the Internal Revenue Code of 1986, as amended.

(g) “Committee” means the Compensation Committee of the Board or the Committee on
Directors and Corporate Governance of the Board, or both, as applicable.

(h) “Common Stock” means the $0.01 par value common stock of the Corporation.

(i) “Corporation” means McKesson Corporation, a Delaware corporation.

(j) “Covered Employee” means the Chief Executive Officer or any Employee whose total
compensation for the taxable year is required to be reported to stockholders under the Exchange Act
by reason of such Employee being among the four highest compensated officers for the taxable year
(other than the chief executive officer).

(k) “Director” means a member of the Board.

(l) “Employee” means an individual employed by the Corporation or an Affiliate (within
the meaning of Code section 3401 and the regulations thereunder).

(m) “Exchange Act” means the Securities Exchange Act of 1934, as amended.

(n) “Exercise Price” means the price per Share at which an Option or Stock
Appreciation Right may be exercised.

(o) “Fair Market Value” of a Share as of a specified date means

(i) if the Common Stock is listed or admitted to trading on any stock exchange, the closing
price on the date the Award is granted as reported by such stock exchange (for example, on its
official web site, such as www.nyse.com), or

(ii) if the Common Stock is not listed or admitted to trading on a stock exchange, the mean
between the lowest reported bid price and highest reported asked price of the Common Stock on the
date the Award is granted in the over-the-counter market, as reported by such over-the-counter
market (for example, on its official web site, such as www.otcbb.com), or if no official report
exists, as reported by any publication of general circulation selected by the Corporation which
regularly reports the market price of the Shares in such market.

(p) “Family Member” means any person identified as an “immediate family” member in
Rule 16(a)-1(e) of the Exchange Act, as such Rule may be amended from time to time. Notwithstanding
the foregoing, the Committee may designate any other person(s) or entity(ies) as a “family member.”

(q) “Full Value Award” means an Award that does not provide for full payment in cash
or property by the Participant.

(r) “Incentive Stock Option” means an Option described in Code section 422(b).

(s) “Nonstatutory Stock Option” means an Option not described in Code section 422(b)
or 423(b).

(t) “Option” means an Incentive Stock Option or Nonstatutory Stock Option granted
pursuant to Section 6. “Option Agreement” means the agreement between the Corporation and
the Participant which contains the terms and conditions pertaining to the Option.

(u) “Other Share-Based Award” means an Award granted pursuant to Section 12.
“Other Share-Based Award Agreement” means the agreement between the Corporation and the
recipient of an Other Share-Based Award which contains the terms and conditions pertaining to the
Other Share-Based Award.

(v) “Outside Director” means a Director who is not an Employee.

(w) “Participant” means an Employee or Director who has received an Award.

(x) “Performance Shares” means an Award denominated in Share Equivalents granted
pursuant to Section 11 that may be earned in whole or in part based upon attainment of performance
objectives established by the Administrator pursuant to Section 13. “Performance Share
Agreement” means the agreement between the Corporation and the recipient of the Performance
Shares which contains the terms and conditions pertaining to the Performance Shares.

(y) “Plan” means this McKesson Corporation 2005 Stock Plan.

(z) “Restricted Stock” means Shares granted pursuant to Section 8. “Restricted
Stock Agreement” means the agreement between the Corporation and the recipient of the
Restricted Stock which contains the terms, conditions and restrictions pertaining to the Restricted
Stock.

(aa) “Restricted Stock Unit” means an Award denominated in Share Equivalents granted
pursuant to Section 9 in which the Participant has the right to receive a specified number of
Shares at or over a specified period of time. “Restricted Stock Unit Agreement” means the
agreement between the Corporation and the recipient of the Restricted Stock Unit Award which
contains the terms and conditions pertaining to the Restricted Stock Unit Award.

(bb) “Share” means one share of Common Stock, adjusted in accordance with Section 16
(if applicable).

(cc) “Share Equivalent” means a bookkeeping entry representing a right to the
equivalent of one Share.

(dd) “Stock Appreciation Right” means a right, granted pursuant to Section 7, to
receive an amount equal to the value of a specified number of Shares which will be payable in
Shares or cash as established by the Administrator. “Stock Appreciation Right Agreement”
means the agreement between the Corporation and the recipient of the Stock Appreciation Right which
contains the terms and conditions pertaining to the Stock Appreciation Right.

(ee) “Subsidiary” means any corporation in an unbroken chain of corporations beginning
with the Corporation if each of the corporations other than the last corporation in the unbroken
chain owns stock possessing 50% or more of the total combined voting power of all classes of stock
in one of the other corporations in such chain.

	 	 	 	30.

9

EXECUTION.

To record the adoption of the Plan effective May 25, 2005, the Corporation has caused its
authorized officer to execute the same.

MCKESSON CORPORATION

By

10

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