Document:

Form Time-Based Restricted Stock Unit Award Agreement for Employees

 Exhibit 10.24 to 2005 10-K 
 TIME-BASED RESTRICTED STOCK UNIT AWARD 
 UNDER THE PROVISIONS OF 
 THE CONVERGYS CORPORATION 
 1998 LONG
TERM INCENTIVE PLAN, AS AMENDED 
 Pursuant to the provisions of the Convergys Corporation 1998 Long Term Incentive Plan, as amended (the
“Plan”), the Compensation and Benefits Committee of the Board of Directors of Convergys Corporation (the “Compensation Committee”) has granted you a time-based restricted stock unit award, on and subject to the terms of the Plan
and your agreement to the following terms, conditions and restrictions. 
 1. Delivery of Shares. Subject to and upon the terms,
conditions, and restrictions set forth in this Agreement, Convergys Corporation (the “Company”) shall deliver to you the number of common shares, without par value, of Convergys Corporation (the “Shares”) indicated on your Notice
of Time-Based Restricted Stock Unit Award form (“Notice of Award”) as soon as administratively practicable following the Vest Date indicated on your Notice of Award. 
 2. Forfeiture of Award. 
  

	 	a.	Your right to receive Shares that are the subject of this award shall be forfeited automatically and without further notice if you cease to be an employee of the Company and its
affiliates prior to the Vest Date for any reason other than death, disability, retirement or involuntary termination without cause. For purposes of this Agreement: 

  

	 	(i)	“disability” has the same meaning as in the Company’s long-term disability plan; 

  

	 	(ii)	“retirement” means termination of employment after (I) attaining age 55 and completing at least ten years of service with the Company or any of its subsidiaries or
(II) completing at least thirty years of service with the Company or any of its subsidiaries; and 

  

	 	(iii)	“cause” means a determination by the Company that you have been involved in fraud, misappropriation, embezzlement, commission of a crime or an act of moral turpitude, or
have violated the Code of Business Conduct, recklessly or willfully injured an employee, company property, business, or reputation, or have acted recklessly in the performance of your duties. 

  

	 	b.	If the Company determines that you engaged in any Detrimental Activity during your employment with Convergys Corporation or during the two-year period following the termination of
such employment for any reason, (i) to the extent all or some of the Shares subject to this award have not yet been delivered, your right to receive such Shares shall be forfeited and (ii) to the extent that Shares have been delivered to
you pursuant to this award, the Company, in its sole discretion, may require you to pay back to it an amount equal to the income recognized for federal income tax purposes, as reflected on form W-2, by reason of the issuance of such Shares to you,
provided that such Shares were delivered within the six-month period immediately 

  

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 Exhibit 10.24 to 2005 10-K 
 preceding the termination of your employment (or, if your employment terminated by reason of your retirement or disability, within the period beginning six months prior to your termination and ending two years
following your termination). For purposes of this Section 2b, “Detrimental Activity” shall include: (1) disclosing proprietary, confidential or trade secret information; (2) becoming involved in any business activity in
competition with Convergys Corporation in the geographical area where Convergys Corporation is engaged in such business activity; (3) interfering with Convergys Corporation’s relationships with any person or entity or attempting to divert
or change any such relationship to the detriment of Convergys Corporation or the benefit of any other person or entity; (4) failing to disclose and assign to Convergys Corporation any ideas, inventions, discoveries and other developments
conceived by you during your employment, whether or not during working hours, which are within the scope of or related to Convergys Corporation’s existing or planned business activities; (5) disparaging or acting in any manner which may
damage the business of Convergys Corporation or which would adversely affect the goodwill, reputation or business relationships of Convergys Corporation; (6) inducing any employee of Convergys Corporation to terminate his or her employment
relationship with Convergys Corporation; or (7) taking or retaining without authorization any property of Convergys Corporation. Convergys Corporation shall be entitled to set-off against any payment called for under this Agreement any amount
otherwise owed to you by the Company. Nothing in this Section is intended to supercede or otherwise affect any Non-Disclosure and Non-Competition agreement or other employment-related agreement between you and Convergys Corporation. References to
Convergys Corporation in this paragraph shall include all direct and indirect subsidiaries of Convergys Corporation. 
  

	 	c.	Your right to receive Shares pursuant to this award shall be forfeited to the extent you are permitted to elect and do elect in accordance with applicable rules and procedures to
forfeit and/or surrender your rights hereunder in exchange for a credit to an account maintained for you pursuant to a deferred compensation plan maintained by the Company; provided however that the provisions of paragraph 3.b. shall continue to
apply to Shares issued under any such deferred compensation plan which are attributable to such election. 

 3. Death,
Disability, Retirement and Involuntary Termination Without Cause. 
  

	 	a.	If you cease to be an employee of the Company and its affiliates due to death or disability, this award will become fully vested as of your termination date and the full number of
Shares covered by this award will be delivered as soon as administratively practicable following your termination. 

  

	 	b.	If you cease to be an employee of the Company and its affiliates due to retirement or termination without cause during the calendar year in which this Award is granted to you, this
award will become vested with respect to the 

  

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 Exhibit 10.24 to 2005 10-K 
 number of Shares that bears the same ratio to the total number of Shares covered by the award as the number of days from the first day of the calendar year through the date of your retirement/termination bears to 365.
The Shares with respect to which you become vested will be delivered as soon as administratively practicable following your retirement/termination. The remaining Shares shall be forfeited automatically and without further notice as of the date of
your retirement/termination. 
  

	 	c.	If you cease to be an employee of the Company and its affiliates due to retirement or termination without cause after the calendar year in which the Award is granted to you, this
award will become fully vested as of your termination date and the full number of Shares covered by this award will be delivered as soon as administratively practicable following your retirement/termination. 

 4. Rights as a Shareholder. You shall not have any rights as a shareholder of the Company with respect to any Shares that may be deliverable
hereunder unless and until such Shares have been delivered to you. 
 5. Transferability. Your right to receive the Shares shall not be
transferable nor assignable by you other than by will or by the laws of descent and distribution. 
 6. Tax Withholding. In connection
with the delivery of Shares to you, the Company will withhold or cause to be withheld from your salary payments or other sources such amounts of tax at such times as may be required by law to be withheld with respect to the Shares, provided that if
your salary or such other sources are not sufficient for such purpose, you shall remit to the Company, on request, the amount required for such withholding taxes. In the alternative, you may elect, in accordance with applicable rules and procedures,
to surrender your right to receive the number of Shares necessary to cover the required tax withholding obligation. 
 7. No Employment
Contract. Nothing contained in this Agreement shall confer upon you any right with respect to continuance of employment by the Company or any subsidiary, nor limit or affect in any manner the right of the Company or any subsidiary to terminate
your employment or adjust your compensation. 
 8. Compliance with Law. The Company shall make reasonable efforts to comply with all
applicable federal and state securities laws; provided, however, notwithstanding any other provision of this Agreement, the Shares shall not be delivered if the delivery thereof would result in a violation of any such law. 
 9. Amendments. Any amendment to the Plan shall be deemed to be an amendment to this Agreement to the extent that the amendment is applicable
hereto; provided, however, that no amendment shall adversely affect your rights under this Agreement without your consent. 
 10.
Severability. In the event that one or more of the provisions of this Agreement shall be invalidated for any reason by a court of competent jurisdiction, any provision so invalidated shall be deemed to be separable from the other provisions
hereof, and the remaining provisions hereof shall continue to be valid and fully enforceable. 
  

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 Exhibit 10.24 to 2005 10-K 
 11. Relation to Plan. This Agreement is subject to the terms and conditions of the Plan. In the event of any inconsistency between the provisions of this Agreement and the Plan, the Plan shall govern.
Capitalized terms used herein without definition shall have the meanings assigned to them in the Plan. The Compensation Committee acting pursuant to the Plan, as constituted from time to time, shall, except as expressly provided otherwise herein,
have the right to determine any questions which arise in connection with the grant of this award. 
 12. Successors and Assigns.
Without limiting Section 5 hereof, the provisions of this Agreement shall inure to the benefit of, and be binding upon, your successors, administrators, heirs, legal representatives and assigns, and the successors and assigns of the Company.

 13. Governing Law. The interpretation, performance, and enforcement of this Agreement shall be governed by the laws of the State of
Ohio, without giving effect to the principles of conflict of laws thereof. 
  

 Page 4 of 4Form Performance-Based Restricted Stock Unit Award Agreement

 Exhibit 10.25 to 2005 10-K 
 PERFORMANCE-BASED RESTRICTED STOCK UNIT AWARD 
 UNDER THE PROVISIONS OF 
 THE CONVERGYS CORPORATION 
 1998 LONG
TERM INCENTIVE PLAN, AS AMENDED 
 Pursuant to the provisions of the Convergys Corporation 1998 Long Term Incentive Plan, as amended (the
“Plan”), the Compensation and Benefits Committee of the Board of Directors of Convergys Corporation (the “Compensation Committee”) has granted you a performance-based restricted stock unit award, on and subject to the terms of
the Plan and your agreement to the following terms, conditions and restrictions. 
 1. Delivery of Shares. Subject to and upon the
terms, conditions, and restrictions set forth in this Agreement, Convergys Corporation (the “Company”) shall deliver to you the number of common shares, without par value, of Convergys Corporation (the “Shares”) equal to the
product determined by multiplying (a) the number of Shares indicated on your Notice of Performance-Based Restricted Stock Unit Award form (“Notice of Award”) by (b) the percentage (from 0% to 100%) determined in accordance with
the provisions of Section 2 below, which delivery of Shares shall occur as soon as administratively practicable following the vest date(s) (as defined below). 
 2. Performance Criteria. You are eligible to earn a percentage of the number of Shares indicated on your Notice of Award, which percentage shall be determined based on (a) the Company’s Total
Shareholder Return (“TSR”) over any three consecutive calendar year period occurring during the six year period commencing January 1, XXXX (each such three consecutive year period being referred to herein as a “performance
period” and the last day of each such performance period being referred to herein as a “vest date”) relative to the TSR of the following companies:  
 _________________________________________________________________________________________________________________________________________________ 
 _________________________________________________________________________________________________________________________________________________

 (other than, for any performance period, any company in such peer group that ceases to exist prior to the last day of the applicable
performance period due to merger, bankruptcy, disposition, acquisition or other corporate event) (collectively, the “Peer Group”) over the same period(s) and (b) the schedule attached hereto as Attachment A. In the event that the
number of companies in the Peer Group as of the end of the applicable performance period is less than X, the Peer Group used for purposes of this award shall consist of 
 _________________________________________________________________________________________________________________________________________________

 ____________________________________________________________________________________. 
 In no event shall more Shares than the maximum number listed in your Notice of Award be delivered to you or on your behalf pursuant to this award.

 “TSR” means stock price appreciation plus dividend yield, assuming immediate reinvestment of dividends in the
stock with respect to which such dividends were paid, over the term of the applicable performance period. Stock price appreciation over the term of the applicable performance period for a company will be determined by comparing (c) the average
close price as reported in the Wall Street Journal of the stock of the applicable company for each trading day occurring during the calendar quarter ending on the day immediately preceding the start of the applicable performance period to
(d) the average close price as reported in the Wall Street Journal of the stock of the applicable company for each trading day occurring during the calendar quarter ending on the last day of the applicable performance period. 
 The number of Shares earned at the end of each applicable performance period will be delivered as soon as administratively practicable
following the end of such performance period. If less than 100% of the number of Shares indicated on the Notice 
  

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 Exhibit 10.25 to 2005 10-K 
 of Award is paid out based on the performance results for the first performance period, you will have an opportunity to earn payout of the remaining Shares in a subsequent performance period, if any. However, in order
for additional Shares to be paid out at the end of performance periods occurring after the initial performance period, the Company’s level of achievement of the performance criteria for the applicable performance period must exceed its level of
achievement in all prior performance periods. 
 3. Forfeiture of Award. 
  

	 	a.	Your right to receive Shares that are the subject of this award that have not yet been delivered, shall be forfeited automatically and without further notice if you cease to be an
employee of the Company and its affiliates prior to any vest date for any reason other than death, disability, retirement or involuntary termination without cause. For purposes of this Agreement: 

  

	 	(i)	“disability” has the same meaning as in the Company’s long-term disability plan; 

  

	 	(ii)	“retirement” means termination of employment after (I) attaining age 55 and completing at least ten years of service with the Company or any of its subsidiaries or
(II) completing thirty years of service with the Company or any of its subsidiaries; and 

  

	 	(iii)	“cause” means a determination by the Company that you have been involved in fraud, misappropriation, embezzlement, commission of a crime or an act of moral turpitude, or
have violated the Code of Business Conduct, recklessly or willfully injured an employee, company property, business, or reputation, or have acted recklessly in the performance of your duties. 

 Your right to receive Shares that are the subject of this award shall be forfeited automatically and without further notice if you cease to be an
employee of the Company and its affiliates during the calendar year in which this Award is granted to you due to death or involuntary termination without cause. 
 Subject to Section 4(c), if your employment is involuntarily terminated without cause after the calendar year in which this award is granted to you, your right to earn Shares that are the subject of this award
based on the Company’s level of satisfaction of the applicable performance criteria for performance periods ending after the date of your termination shall be forfeited automatically and without further notice. 
  

	 	b.	If the Company determines that you engaged in any Detrimental Activity during your employment with Convergys Corporation or during the two-year period following the termination of
such employment for any reason, (i) to the extent all or some of the Shares subject to this award have not yet been delivered, your right to receive such Shares shall be forfeited and (ii) to the extent that Shares have been delivered to
you pursuant to this award, the Company, in its sole discretion, may require you to pay back to it an amount equal to the income recognized for federal income tax purposes, as reflected on form W-2, by reason of the issuance of such Shares to you,
provided that such Shares were delivered within the six-month period immediately 

  

 Page 2 of 6 

 Exhibit 10.25 to 2005 10-K 
 preceding the termination of your employment (or, if your employment terminated by reason of your retirement or disability, within the period beginning six months prior to your termination and ending two years
following your termination). For purposes of this Section 3b, “Detrimental Activity” shall include: (1) disclosing proprietary, confidential or trade secret information; (2) becoming involved in any business activity in
competition with Convergys Corporation in the geographical area where Convergys Corporation is engaged in such business activity; (3) interfering with Convergys Corporation’s relationships with any person or entity or attempting to divert
or change any such relationship to the detriment of Convergys Corporation or the benefit of any other person or entity; (4) failing to disclose and assign to Convergys Corporation any ideas, inventions, discoveries and other developments
conceived by you during your employment, whether or not during working hours, which are within the scope of or related to Convergys Corporation’s existing or planned business activities; (5) disparaging or acting in any manner which may
damage the business of Convergys Corporation or which would adversely affect the goodwill, reputation or business relationships of Convergys Corporation; (6) inducing any employee of Convergys Corporation to terminate his or her employment
relationship with Convergys Corporation; or (7) taking or retaining without authorization any property of Convergys Corporation. Convergys Corporation shall be entitled to set-off against any payment called for under this Agreement any amount
otherwise owed to you by the Company. Nothing in this Section is intended to supercede or otherwise affect any Non-Disclosure and Non-Competition agreement or other employment-related agreement between you and Convergys Corporation. References to
Convergys Corporation in this paragraph shall include all direct and indirect subsidiaries of Convergys Corporation. 
  

	 	c.	Your right to receive Shares pursuant to this award shall be forfeited to the extent you are permitted to elect and do elect in accordance with applicable rules and procedures to
forfeit and/or surrender your rights hereunder in exchange for a credit to an account maintained for you pursuant to a deferred compensation plan maintained by the Company; provided however that the provisions of paragraph 3.b. shall continue to
apply to Shares issued under any such deferred compensation plan which are attributable to such election. 

 4. Death,
Disability, Retirement and Involuntary Termination Without Cause. 
  

	 	a.	If you cease to be an employee of the Company and its affiliates due to death after the calendar year in which this award was granted to you, this award will become fully vested as
of the date of your death and the maximum number of Shares covered by this award, reduced by any Shares previously delivered, will be delivered as soon as practicable following your date of death. 

  

	 	b.	If you cease to be an employee of the Company and its affiliates due to disability or if you cease to be an employee of the Company and its affiliates 

  

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 Exhibit 10.25 to 2005 10-K 
 due to retirement after the calendar year in which this award was granted to you, this award will remain in effect following your termination and you will be entitled to receive the number of Shares earned, if any,
with respect to any performance period covered by this award based on the schedule attached as Attachment A and the Company’s level of satisfaction of the performance criteria described in Section 2 as of the vest date(s) described in
Section 2. 
  

	 	c.	If you cease to be an employee of the Company and its affiliates due to retirement during the calendar year in which this award was granted to you, the number of Shares that are
covered by this award shall be automatically reduced to a number of Shares that bears the same ratio to the total number of Shares covered by the award as the number of days from the first day of the calendar year through the date of your
retirement/termination bears to 365. The remaining Shares shall be forfeited automatically and without further notice as of the date of your retirement. You will be entitled to receive the number of Shares earned, if any, with respect to any
performance period covered by this award based on the reduced number of Shares calculated pursuant to this paragraph c., the schedule attached as Attachment A and the Company’s level of satisfaction of the performance criteria described in
Section 2 as of the vest date(s) described in Section 2. 

  

	 	d.	Except as may be otherwise provided under the terms of an employment agreement, if you cease to be an employee of the Company and its affiliates due to involuntary termination
without cause after the calendar year in which this award was granted to you but before the end of the initial performance period, you will be entitled to receive the number of Shares earned, if any, based on the schedule attached as Attachment A
and the Company’s level of satisfaction of the performance criteria described in Section 2 over the period beginning January 1, XXXX and ending on the last day of the calendar year preceding the calendar year in which your employment
terminates. Except as may be otherwise provided under the terms of an employment agreement, if you cease to be an employee of the Company and its affiliates due to involuntary termination without cause after the last day of the initial performance
period, you will be entitled to receive the number of Shares earned, if any, based on the schedule attached as Attachment A and the Company’s level of satisfaction of the performance criteria described in Section 2 as of the performance
period ending immediately prior to your date of termination. Shares earned, if any, pursuant to the provisions of this section 4c will be delivered as soon as administratively practicable following the date your employment terminates.

 5. Rights as a Shareholder. You shall not have any rights as a shareholder of the Company with respect to any Shares
that may be deliverable hereunder unless and until such Shares have been delivered to you. 
 6. Transferability. Your right to receive
the Shares shall not be transferable nor assignable by you other than by will or by the laws of descent and distribution. 
  

 Page 4 of 6 

 Exhibit 10.25 to 2005 10-K 
 7. Tax Withholding. In connection with the delivery of Shares to you, the Company will withhold or cause to be withheld from your salary payments or other sources such amounts of tax at such times as may be
required by law to be withheld with respect to the Shares, provided that if your salary or such other sources are not sufficient for such purpose, you shall remit to the Company, on request, the amount required for such withholding taxes. In the
alternative, you may elect, in accordance with applicable rules and procedures, to surrender your right to receive the number of Shares necessary to cover the required tax withholding obligation. 
 8. No Employment Contract. Nothing contained in this Agreement shall confer upon you any right with respect to continuance of employment by the
Company or any subsidiary, nor limit or affect in any manner the right of the Company or any subsidiary to terminate your employment or adjust your compensation. 
 9. Compliance with Law. The Company shall make reasonable efforts to comply with all applicable federal and state securities laws; provided, however, notwithstanding any other provision of this Agreement, the
Shares shall not be delivered if the delivery thereof would result in a violation of any such law. 
 10. Amendments. Any amendment to
the Plan shall be deemed to be an amendment to this Agreement to the extent that the amendment is applicable hereto; provided, however, that no amendment shall adversely affect your rights under this Agreement without your consent. 
 11. Severability. In the event that one or more of the provisions of this Agreement shall be invalidated for any reason by a court of competent
jurisdiction, any provision so invalidated shall be deemed to be separable from the other provisions hereof, and the remaining provisions hereof shall continue to be valid and fully enforceable. 
 12. Relation to Plan. This Agreement is subject to the terms and conditions of the Plan. In the event of any inconsistency between the provisions
of this Agreement and the Plan, the Plan shall govern. Capitalized terms used herein without definition shall have the meanings assigned to them in the Plan. The Compensation Committee acting pursuant to the Plan, as constituted from time to time,
shall, except as expressly provided otherwise herein, have the right to determine any questions which arise in connection with the grant of this award. 
 13. Successors and Assigns. Without limiting Section 6 hereof, the provisions of this Agreement shall inure to the benefit of, and be binding upon, your successors, administrators, heirs, legal
representatives and assigns, and the successors and assigns of the Company. 
 14. Governing Law. The interpretation, performance, and
enforcement of this Agreement shall be governed by the laws of the State of Ohio, without giving effect to the principles of conflict of laws thereof. 
  

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 Exhibit 10.25 to 2005 10-K 
 ATTACHMENT A 
 TO 
 PERFORMANCE-BASED RESTRICTED STOCK UNIT AWARD 
  

				
	 Performance Percentile
	  	Shares Earned as a Percent of the Number
of Shares Covered by the Award	 
	 Below XXth percentile
	  	0	%
	 XXth
percentile
	  	xx	%
	 XXth
percentile
	  	xx	%
	 XXth
percentile or above
	  	100	%

 If the performance is between the percentiles listed above, the number of shares earned will be
extrapolated based on the information provided. 
  

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