Document:

Form of Change in Control and Severance Agreement

 Exhibit 10.68 
 CHANGE IN CONTROL SEVERANCE AGREEMENT 
 THIS CHANGE IN CONTROL SEVERANCE
AGREEMENT (this “Agreement”) is entered into as of the              day of                 ,
2013 by and between West Corporation, a Delaware corporation (the “Company”), and [First Name] [Middle Initial] [Last Name] (the “Executive”) and shall be effective as of
                . In the event that prior to                 , 2013, the Company has not
completed an initial public offering, this Agreement shall terminate without becoming effective and shall have no force and effect. 
 W I T N E S S E T H 
 WHEREAS, the Executive currently serves as a key
employee of the Company or one of its Affiliates and his or her services and knowledge are valuable to the Company in connection with the management of one or more of the Company’s principal operating facilities, divisions, departments or
subsidiaries; 
 WHEREAS, the Committee (as defined in Section 1) has determined that it is in the best interests of the
Company and its stockholders to secure the Executive’s continued services and to ensure the Executive’s continued dedication and objectivity in the event of any threat or occurrence of, or negotiation or other action that could lead to, or
create the possibility of, a Change in Control (as defined in Section 1) of the Company, without concern as to whether the Executive might be hindered or distracted by personal uncertainties and risks created by any such possible Change in
Control, and to encourage the Executive’s full attention and dedication to the Company, and in order to further such interests the Committee has authorized the Company to enter into this Agreement; and 

WHEREAS, this Agreement will operate in addition to the existing Employment Agreement (as defined in Section 1) between the
Executive and the Company (or one of its Affiliates), except that the Executive will not be entitled to both the severance or consulting compensation payable under such Employment Agreement and the severance benefits provided under this Agreement,
but in any event, will continue to be subject to all of the covenants set forth in the Employment Agreement, including those relating to confidentiality, noncompetition and developments. 

NOW, THEREFORE, for and in consideration of the premises and the mutual covenants and agreements herein contained, the Company and the
Executive hereby agree as follows: 
 1. Definitions. As used in this Agreement, the following terms shall have the
respective meanings set forth below: 
 (a) “Affiliate” means, with respect to any specified Person,
(i) any other Person which directly or indirectly through one or more intermediaries controls, or is controlled by, or is under common control with, such specified Person (for the purposes of this definition, “control” (including,
with correlative meanings, the terms “controlling,” “controlled by” and “under common control with”), as used with respect to any Person, means the possession, directly or indirectly, of the power to direct or cause the
direction of the management or policies of such Person, whether through the ownership of voting securities, by agreement or otherwise), and (ii) with respect to any natural Person, any member of the immediate family of such natural Person.

 (b) “Affiliated Fund” means with respect to any Investors, each
corporation, trust, limited liability company, general or limited partnership or other entity under common control with that Investor (including any such entity with the same general partner or principal investment advisor as that Investor or with a
general partner or principal investment advisor that is an Affiliate of the general partner or principal investment advisor of that Investor). 
 (c) “Board” means the Board of Directors of the Company. 
 (d)
“Cause” shall have the meaning set forth in the Employment Agreement; provided that if the Executive has no employment agreement with such definition, then “Cause” shall mean the occurrence of any of the following:
(i) the Committee, in good faith, determines that the Executive has engaged, during the performance of his or her duties, in significant objective acts or omissions constituting dishonesty, willful misconduct or gross negligence relating to the
business of the Company or (ii) a plea of guilty or nolo contendere by the Executive, or conviction of the Executive, for a felony. 
 (e) “Change in Control” means the occurrence of any of the following: 
 (1) a sale, lease or other disposition of all or substantially all of the assets of the Company and its subsidiaries, taken as a whole; 

(2) any consolidation or merger of the Company with or into any other corporation or other person, or any other corporate
reorganization or transaction (including the acquisition of capital stock of the Company), whether or not the Company is a party thereto, in which the stockholders of the Company immediately prior to such consolidation, merger, reorganization or
transaction, own capital stock and either: 
 (i) represent directly, or indirectly through one or more entities,
less than fifty percent (50%) of the economic interests in or voting power of the Company or other surviving entity immediately after such consolidation, merger, reorganization or transaction, or 

(ii) do not directly, or indirectly through one or more entities, have the power to elect a majority of the entire board
of directors of the Company or other surviving entity immediately after such consolidation, merger, reorganization or transaction; or 
 (3) any stock sale or other transaction or series of related transactions, whether or not the Company is a party thereto, after giving effect to which in excess of fifty percent (50%) of the
Company’s voting power is owned directly, or indirectly though one or more entities, by any person and its “affiliates” or “associates” (as such terms are defined in the rules adopted by the Securities and Exchange
Commission under the Securities Exchange Act of 1934, as amended), other than the Investors and their respective Affiliated Funds; 

  
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 but excluding, in any case referred to in clause (2) or (3) of this definition the Initial Public
Offering or any bona fide primary or secondary public offering following the occurrence of the Initial Public Offering. 
 (f)
“Code” means the Internal Revenue Code of 1986, as amended, including any regulations adopted thereunder. 
 (g)
“Committee” means the Compensation Committee of the Board. 
 (h) “Date of Termination” means
the date on which the Executive separates from service, within the meaning of Section 409A of the Code. 
 (i)
“Employment Agreement” means the Employment Agreement, if any, between the Executive and the Company. 
 (j)
“Good Reason” means, without the Executive’s express written consent, the occurrence of any of the following events after a Change in Control: 

(1) either (i) a reduction in any material respect in the Executive’s position(s), duties or responsibilities
with the Company, as in effect during the 90-day period immediately prior to such Change in Control, or (ii) an adverse material change in the Executive’s reporting responsibilities, titles or offices with the Company as in effect
immediately prior to the such Change in Control; 
 (2) a reduction of 20 percent (20%) or more in the
Executive’s rate of annual base salary as in effect immediately prior to such Change in Control or as the same may be increased from time to time thereafter; 

(3) any requirement of the Company that the Executive be based more than 50 miles from the facility where the Executive is
based immediately prior to such Change in Control; 
 (4) the failure of the Company to provide the Executive
with target bonus opportunities and employee benefits (excluding equity-based compensation, equity-based benefits and nonqualified deferred compensation) that are substantially comparable in the aggregate to the target bonus opportunities and
employee benefits provided to the Executive by the Company and its Affiliates immediately prior to such Change in Control; or 
 (5) the failure of the Company to obtain the assumption agreement from any successor as contemplated in Section 10(b) or any other material breach of this Agreement or the Employment Agreement;

 provided, however, that (x) the Executive provides written notice to the Company of the occurrence of any of the events
set forth in clauses (1) – (5) of this definition within 90 days after the Executive has knowledge of the circumstances constituting such event; (y) the Company fails to correct the circumstances resulting in any of the events
set forth in clauses (1) – (5) within 30 days after such notice; and (z) the Executive resigns within six months after the initial existence 

  
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of such circumstances. For purposes of this Agreement, an isolated, insubstantial and inadvertent action taken in good faith and which is remedied by the Company or any of its Affiliates promptly
after receipt of notice thereof given by the Executive shall not constitute Good Reason. 
 (k) “Initial Public
Offering” means the initial public offering of the Company registered on Form S-1 (or any successor form under the Securities Act of 1933, as amended). 
 (l) “Investors” means the Other Investors, Quadrangle Investors and THL Investors. 
 (m) “Nonqualifying Termination” means a termination of the Executive’s employment: 
 (1) by the Company or any of its Affiliates for Cause; 
 (2) by the
Executive for any reason other than a Good Reason; 
 (3) as a result of the Executive’s death; or

 (4) by the Company or any of its Affiliates due to the Executive’s failure to perform his or her duties
with the Company or its Affiliates on a full-time basis for at least 180 consecutive days as a result of the Executive’s incapacity due to physical or mental illness. 
 (n) “Other Investors” means SONJ Private Opportunities Fund, L.P. and its Affiliates. 
 (o) “Person” means any individual, partnership, corporation, company, association, trust, joint venture, limited liability company, unincorporated organization, entity or division, or any
government, governmental department or agency or political subdivision thereof. 
 (p) “Quadrangle Investors”
means Quadrangle Capital Partners II LP, Quadrangle Capital Partners II-A LP, Quadrangle Select Partners II LP, and their respective Affiliates. 
 (q) “Termination Period” means the period of time beginning with a Change in Control and ending on the earlier to occur of: 

(1) two years following such Change in Control; and 

(2) the Executive’s death. 
 (r) “THL Investors” means Thomas H. Lee Equity Fund VI, L.P., Thomas H. Lee Parallel Fund VI, L.P., Thomas H. Lee Parallel (DT) Fund VI, L.P., THL Equity Fund VI Investors (West), L.P.,
THL Coinvestment Partners, L.P., Putnam Investments Holdings, LLC, Putnam Investments Employees’ Securities Company III LLC, THL Fund VI Bridge Corp., THL Parallel Fund VI Bridge Corp., THL DT Fund VI Bridge Corp. and their respective
Affiliates. 

  
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 2. Obligations of the Executive. The Executive agrees that in the event any person or
group attempts a Change in Control, the Executive shall not voluntarily leave the employ of the Company or its Affiliates without Good Reason: 
 (a) until such attempted Change in Control terminates; or 
 (b) if a Change in
Control shall occur, until 90 days following such Change in Control. 
 For purposes of this Section 2, Good Reason shall
be determined as if a Change in Control had occurred when such attempted Change in Control became known to the Board. 
 3.
Payments upon Termination of Employment. 
 (a) If, during the Termination Period, the employment of the Executive
shall terminate, other than by reason of a Nonqualifying Termination, then the Executive shall be entitled to the following payments and benefits: 
 (1) The Company shall pay to the Executive (or the Executive’s beneficiary or estate) within 30 days after the Date of Termination (except as otherwise provided for in Section 14), as
compensation for services rendered to the Company and its Affiliates: 
 (i) a lump sum cash amount (subject to
any applicable payroll or other taxes required to be withheld pursuant to Section 4) equal to the sum of (x) the Executive’s base salary from the Company and its Affiliates through the Date of Termination, to the extent not
theretofore paid, (y) the Executive’s annual bonus under the Company’s or its Affiliates’ annual bonus plan earned with respect to the fiscal year immediately prior to the fiscal year in which the Date of Termination occurs, to
the extent not theretofore paid and (z) an amount equal to the Executive’s target annual bonus (without regard to any amounts that would otherwise be deferred) immediately prior to the Change in Control (or if higher, the Executive’s
target annual bonus in respect of the fiscal year in which the Date of Termination occurs), multiplied (in the case of clause (z) only) by a fraction, the numerator of which is the number of days in the fiscal year in which the Date of
Termination occurs through the Date of Termination and the denominator of which is 365 or 366, as applicable; plus 
 (ii) a lump sum cash amount (subject to any applicable payroll or other taxes required to be withheld pursuant to Section 4) equal to the sum of [one (1)] [two (2)] [three (3)] times the
Executive’s highest annual base salary from the Company and its Affiliates (without regard to any amounts that would otherwise be deferred) in effect during the 12-month period prior to the Date of Termination and [one (1)] [two (2)] [three
(3)] times the Executive’s target annual bonus (without regard to any amounts that would otherwise be deferred) immediately prior to the Date of Termination (or, if higher, the average of the annual bonuses earned by the Executive in
respect of the three fiscal years of the Company (or 

  
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such portion thereof during which the Executive performed services for the Company if the Executive shall have been employed by the Company for less than such three fiscal year period)
immediately preceding the fiscal year in which the Change in Control occurs). 
 (iii) In the event that the
aggregate cash severance and consulting compensation payable under the Employment Agreement would exceed the amounts payable to the Executive pursuant to this Section 3(a)(1), then the Executive shall be entitled to the cash severance and
consulting compensation payable under the Employment Agreement in lieu of the amounts payable pursuant to this Section 3(a)(1). Subject to Sections 3(d) and 14 of this Agreement, such amounts shall be paid by the Company to the Executive within
30 days after the Date of Termination. 
 (2) For a period of [one] [two] [three] years commencing on the
Date of Termination, the Company and its Affiliates shall, to the extent permitted under the applicable plans, continue to keep in full force and effect all medical, accident, disability and life insurance benefits with respect to the Executive and
the Executive’s dependents with substantially the same level of coverage, upon substantially the same terms and otherwise to the same extent as such benefits shall have been in effect immediately prior to the Change in Control or, if more
favorable to the Executive, as provided generally with respect to other peer employees of the Company and its Affiliates, and the Company and the Executive shall share the costs of the continuation of such benefit coverage in the same proportion as
such costs were shared immediately prior to the Change in Control. To the extent the Company is unable to provide such benefit coverage for reasons other than cost, the Company shall reimburse the Executive for the amount necessary for the Executive
to acquire comparable benefit coverage, reduced by the portion of the applicable premiums otherwise payable by the Executive, with such reimbursement to be made not later than 90 days after the date on which the Executive submits to the Company all
required documentation evidencing the reimbursable expense, but in no event later than the end of the calendar year following the calendar year in which the expense was incurred. After the expiration of such [one] [two] [three]-year period,
the Executive shall be entitled to continue the Executive’s medical coverage under applicable law (COBRA), at Executive’s expense. 
 (3) Each long-term incentive award granted to the Executive, including without limitation each option, restricted stock, restricted stock unit and other equity-based award, shall become fully vested, and
to the extent any such award is subject to the attainment of specified performance measures, such performance measures shall be deemed satisfied at the target level. 

(4) For a period of [twelve] [six] months commencing on the Date of Termination, the Executive shall receive
outplacement assistance services from an outplacement agency selected by the Executive and the Company shall pay all costs of such services; provided that such costs shall not exceed $15,000 in the aggregate. 

  
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 (5) Except as otherwise provided for in Section 3(a)(1), any amounts
paid or benefits provided pursuant to this Section 3(a) shall be paid in lieu of any other amount of severance or consulting compensation that would otherwise be received by the Executive upon termination of employment of the Executive under
any severance plan, policy or arrangement of the Company or its Affiliates, including any severance or consulting compensation payable under the Employment Agreement. 
 To be eligible for any payments under this Section 3(a), the Executive must execute and deliver to the Company, within 21 days after the Executive’s Date of Termination, a final and
complete release in a form that is reasonably acceptable to and approved by the Company (and not revoke such release). 

(b) If, during the Termination Period, the employment of the Executive shall terminate by reason of a Nonqualifying Termination, or
if for any other reason the Executive is not entitled to the payments and benefits set forth in Section 3(a), then the rights of the Executive to severance or consulting compensation shall be determined pursuant to the terms of the Employment
Agreement. 
 (c) If the Executive’s employment is terminated by the Company without Cause prior to a Change in Control at
the direction or request of any person or group contemplating a Change in Control, and a Change in Control involving such person or group is thereafter consummated within 12 months following such direction or request, then for purposes of this
Agreement the employment of the Executive shall be deemed to have been terminated as of the first day of the Termination Period and the Executive shall be entitled to the benefits set forth in Section 3(a); provided that such benefits
shall be reduced and offset by any severance or consulting benefits received by the Executive prior to the consummation of such Change in Control pursuant to the Employment Agreement or otherwise; and provided further that the
Executive executes a release as contemplated by Section 3(a). Any amounts payable pursuant to this Section 3(c) shall be paid within 30 days following the Change in Control, except as otherwise provided for in Section 14. 

(d) Notwithstanding any other provision in this Agreement, if the Executive shall be entitled to any amounts payable pursuant to
Section 3(a) or Section 3(c) in respect of a Change in Control which does not constitute a “change in control event” within the meaning of Treasury Regulation §1.409A-3(i)(5), and such Executive is a party to an Employment
Agreement that, but for this Agreement, would provide for the payment of severance benefits at a time or in a form that is different than the time and form of payment under this Agreement, then to the extent necessary to comply with
Section 409A of the Code and subject to Section 14 of this Agreement, the amounts payable pursuant to Section 3(a) or Section 3(c) shall be payable at the same time and in the same form as provided under such Employment
Agreement. For the avoidance of doubt, nothing in this Section 3(d) is intended to reduce the aggregate amount payable to the Executive pursuant to Section 3(a) or 3(c) of this Agreement. 

4. Withholding Taxes. The Company or its Affiliates may withhold from all payments due to the Executive (or his or her beneficiary
or estate) hereunder all taxes which, by applicable federal, state, local or other law, the Company or its Affiliates is required to withhold therefrom. 

  
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 5. Reduction in Benefits. If at any time or from time to time, the Executive shall
determine that any payment or other benefit to the Executive pursuant to this Agreement (“Potential Parachute Payment”) is or will become subject to the excise tax imposed by Section 4999 of the Code or any similar tax payable
under any United States federal, state, local, foreign or other law (“Excise Taxes”), then the Executive may make a written election, delivered to the Company, to reduce the Potential Parachute Payments to the largest amount that
could be payable without causing any Potential Parachute Payment to be (i) subject to any Excise Tax or (ii) nondeductible by the Company by reason of Section 280G of the Code (or any successor provision). Any such reductions shall be
applied first to reduce the amount of the lump sum payment pursuant to Section 3(a)(1)(ii), and if further reductions are necessary, such reductions shall be applied on a prorated basis to all other Potential Parachute Payments that would be
subject to an Excise Tax. 
 6. Reimbursement of Expenses. If any contest or dispute shall arise under this Agreement
involving termination of the Executive’s employment with the Company or its Affiliates or involving the failure or refusal of the Company to perform fully in accordance with the terms hereof, the Company shall reimburse the Executive, on a
current basis, for all legal fees and expenses, if any, incurred by the Executive in connection with such contest or dispute, together with interest thereon at a rate equal to the prime rate, as published in The Wall Street Journal from time to time
in effect, but in no event higher than the maximum legal rate permissible under applicable law, such interest to accrue from the date the Company receives the Executive’s statement for such fees and expenses (to the extent paid by the
Executive) through the date of payment thereof; provided, however, that in the event the resolution of any such contest or dispute includes a finding that the Executive’s claims in such contest or dispute were without merit, the
Executive shall be required to reimburse the Company, over a period of 12 months from the date of such resolution, for all sums advanced to the Executive pursuant to this Section 6, including interest. 

7. Operative Event. Notwithstanding any provision herein to the contrary, except as set forth in Section 3(c), no amounts
shall be payable hereunder unless and until a Change in Control is consummated at a time when the Executive is employed by the Company. 
 8. Termination of Agreement. 
 (a) This Agreement shall be effective on the
date hereof and shall terminate upon the earliest to occur of (i) except as provided in Section 3(c), termination of the Executive’s employment by the Company or its Affiliates prior to a Change in Control, (ii) termination of
the Executive’s employment pursuant to a Nonqualifying Termination and (iii) the expiration of the Termination Period with respect to the first Change in Control to occur after the date of this Agreement. 

(b) The Company shall have the right prior to a Change in Control, in its sole discretion, pursuant to action by the Committee, to approve
the termination of this Agreement, which termination shall not become effective until the date fixed by the Committee for such termination, which date shall be at least 120 days after notice thereof is given by the Company to the Executive in
accordance with Section 11; provided, however, that no such action shall be taken by the Committee during any period of time when the Committee has knowledge that any person has taken steps reasonably calculated to effect a Change
in Control until, in the opinion of the Committee, such person has abandoned or terminated its efforts to effect a Change in Control. 
  

  
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 9. Scope of Agreement. Nothing in this Agreement shall be deemed to entitle the
Executive to continued employment with the Company or its Affiliates and, if the Executive’s employment with the Company or its Affiliates shall terminate at a time other than the Termination Period, then, except as specifically provided
herein, the Executive shall have no further rights under this Agreement. 
 10. Successors; Binding Agreement.

 (a) This Agreement shall not be terminated by any merger or consolidation of the Company whereby the Company is or is not the
surviving or resulting corporation or as a result of any transfer of all or substantially all of the assets of the Company. In the event of any such merger, consolidation or transfer of assets, the provisions of this Agreement shall be binding upon
the surviving or resulting corporation or the person or entity to which such assets are transferred, and all references herein to actions or omissions of the Company following such merger, consolidation or transfer of assets shall be deemed
references to actions or omissions of such surviving or resulting corporation or transferee. 
 (b) The Company agrees that
concurrently with any merger or consolidation in which the Company is not the surviving or resulting corporation or any transfer of all or substantially all of the assets of the Company, it will cause any successor or transferee unconditionally to
assume, by written instrument delivered to the Executive (or his or her beneficiary or estate), all of the obligations of the Company hereunder. Failure of the Company to obtain such assumption prior to or concurrently with the effectiveness of any
such merger, consolidation or transfer of assets shall be a breach of this Agreement and (i) if such merger, consolidation or transfer is a “change in control event,” within the meaning of Section 409A of the Code, or
(ii) the Executive terminates employment for Good Reason, the Executive shall be entitled to compensation and other benefits from the Company in the same amount and on the same terms as the Executive would be entitled hereunder if the
Executive’s employment were terminated following a Change in Control other than by reason of a Nonqualifying Termination. For purposes of implementing the foregoing, the date on which any such merger, consolidation or transfer becomes effective
shall be deemed the Date of Termination. 
 (c) This Agreement shall inure to the benefit of and be enforceable by the
Executive’s personal or legal representatives, executors, administrators, successors, heirs, distributees, devisees and legatees. If the Executive shall die while any amounts would be payable to the Executive hereunder had the Executive
continued to live, all such amounts, unless otherwise provided herein, shall be paid in accordance with the terms of this Agreement to such person or persons appointed in writing by the Executive to receive such amounts or, if no person is so
appointed, to the Executive’s estate. 

  
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 11. Notices. 
 (a) For purposes of this Agreement, all notices and other communications required or permitted hereunder shall be in writing and shall be deemed to have been duly given when delivered or five days after
deposit in the United States mail, certified and return receipt requested, postage prepaid, addressed: 
 (1) if
to the Executive, to the home address of the Executive maintained in the Company’s business records, and if to the Company, to West Corporation, 11808 Miracle Hills Drive, Omaha, Nebraska 68154, Attention: Executive Vice President and General
Counsel, with a copies to the Secretary and the Chairman of the Compensation Committee of the Board, or 
 (2) to
such other address as either party may have furnished to the other in writing in accordance herewith, except that notices of change of address shall be effective only upon receipt. 

(b) A written notice of the Executive’s Date of Termination by the Company or the Executive, as the case may be, to the other, shall
(1) indicate the specific termination provision in this Agreement relied upon, (2) to the extent applicable, set forth in reasonable detail the facts and circumstances claimed to provide a basis for termination of the Executive’s
employment under the provision so indicated and (3) specify the termination date (which date shall be not less than 15 days after the giving of such notice). The failure by the Executive or the Company to set forth in such notice any fact or
circumstance which contributes to a showing of Good Reason or Cause shall not waive any right of the Executive or the Company hereunder or preclude the Executive or the Company from asserting such fact or circumstance in enforcing the
Executive’s or the Company’s rights hereunder. 
 12. Full Settlement; Resolution of Disputes. 

(a) The Company’s obligation to make any payments provided for in this Agreement and otherwise to perform its obligations hereunder
shall not be affected by any set-off, counterclaim, recoupment, defense or other claim, right or action which the Company may have against the Executive or others. In no event shall the Executive be obligated to seek other employment or take any
other action by way of mitigation of the amounts payable to the Executive under any of the provisions of this Agreement and such amounts shall not be reduced whether or not the Executive obtains other employment. 

(b) If there shall be any dispute between the Company and the Executive in the event of any termination of the Executive’s
employment, then, unless and until there is a final, nonappealable judgment by a court or arbitral tribunal of competent jurisdiction or a written agreement signed by both parties addressing such dispute, in each case declaring that such termination
was for Cause, that the termination of employment by the Executive was without Good Reason, or that the Company is not otherwise obligated to pay any amount to the Executive and his or her dependents or other beneficiaries, as the case may be, under
Section 3(a), the Company shall pay all amounts to an escrow account until there is a final nonappealable judgment by a court or arbitral tribunal of competent jurisdiction, or a written agreement signed by both parties addressing such dispute,
as the case may be, that resolves whether the Company would be required to pay such amounts pursuant to Sections 3(a) as 

  
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though such termination were by the Company without Cause or by the Executive with Good Reason, in which case such amounts would be released from escrow to the Executive, or not, in which case
such amounts would be released from escrow to the Company. 
 13. Employment with Affiliates. Employment with the Company
for purposes of this Agreement shall include employment with any Affiliate of the Company. 
 14. Section 409A. This
Agreement is intended to comply with the requirements of Section 409A of the Code, and shall be interpreted and construed consistently with such intent. In the event the terms of this Agreement would subject Executive to taxes or penalties
under Section 409A of the Code (“409A Penalties”), the Company and Executive shall cooperate diligently to amend the terms of the Agreement to avoid such 409A Penalties, to the extent possible; provided that in no event shall
the Company be responsible for any 409A Penalties that arise in connection with any amounts payable under this Agreement. Notwithstanding any other provision in this Agreement, if Executive is a “specified employee,” as defined in
Section 409A of the Code, as of the Date of Termination, then to the extent any amount payable under this Agreement (i) constitutes the payment of nonqualified deferred compensation, within the meaning of Section 409A of the Code,
(ii) is payable upon Executive’s separation from service, within the meaning of Section 409A of the Code, and (iii) under the terms of this Agreement would be payable prior to the six-month anniversary of Executive’s Date of
Termination, such payment shall be delayed until the earlier to occur of (a) the six-month anniversary of the Date of Termination or (b) the date of Executive’s death. Any reimbursement or advancement payable to Executive pursuant to
this Agreement shall be conditioned on the submission by Executive of all expense reports reasonably required by the Company under any applicable expense reimbursement policy, and shall be paid to Executive within 30 days following receipt of such
expense reports, but in no event later than the last day of the calendar year following the calendar year in which Executive incurred the reimbursable expense. Any amount of expenses eligible for reimbursement, or in-kind benefit provided, during a
calendar year shall not affect the amount of expenses eligible for reimbursement, or in-kind benefit to be provided, during any other calendar year. The right to any reimbursement or in-kind benefit pursuant to this Agreement shall not be subject to
liquidation or exchange for any other benefit. 
 15. Governing Law; Validity. The interpretation, construction and
performance of this Agreement shall be governed by and construed and enforced in accordance with the internal laws of the State of Nebraska without regard to the principle of conflicts of laws. The invalidity or unenforceability of any provision of
this Agreement shall not affect the validity or enforceability of any other provisions of this Agreement, which other provisions shall remain in full force and effect. 
 16. Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed to be an original and both of which together shall constitute one and the same instrument.

 17. Miscellaneous. No provision of this Agreement may be modified or waived unless such modification or waiver is
agreed to in writing and signed by the Executive and by a duly authorized officer of the Company. No waiver by either party hereto at any time of any breach by the other party hereto of, or compliance with, any condition or provision of this

  
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Agreement to be performed by such other party shall be deemed a waiver of similar or dissimilar provisions or conditions at the same or at any prior or subsequent time. Failure by the Executive
or the Company to insist upon strict compliance with any provision of this Agreement or to assert any right the Executive or the Company may have hereunder, including, without limitation, the right of the Executive to terminate employment for Good
Reason, shall not be deemed to be a waiver of such provision or right or any other provision or right of this Agreement. Except as otherwise expressly set forth in this Agreement, the rights and obligations of, and the benefits payable to, the
Executive, or his or her estate or beneficiaries pursuant to this Agreement are in addition to any rights and obligations of, and benefits payable to, the Executive, or his or her estate or beneficiaries under any other employee benefit plan,
employment agreement or compensation program of the Company or any of its Affiliates, including the Employment Agreement. Without limiting the scope of the foregoing, the Executive shall be subject to all covenants set forth in the Employment
Agreement, including those relating to confidentiality, noncompetition and developments, and such covenants shall be fully enforceable pursuant to the terms of the Employment Agreement, regardless of whether the Executive is entitled to the benefits
set forth herein or in the Employment Agreement. 

  
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 IN WITNESS WHEREOF, the Company has caused this Agreement to be executed by a duly
authorized officer of the Company and the Executive has executed this Agreement as of the day and year first above written. 
  

			
	 WEST CORPORATION

		
	 By:
	 	 
	 Name:
	 	
	 Title:
	 	
	
	 
	 Name: [First Name] [Middle Initial] [Last Name]

  
 13EX-10.27

 Exhibit 10.27 
 [Execution Copy] 
 SERVICES AGREEMENT 

THIS SERVICES AGREEMENT (this “Agreement”), is dated as of November 29, 2012, by and between BP Healthcare Holdings
LLC, a Delaware limited liability company (“BP Healthcare”), Apria Holdings LLC, a Delaware limited liability company (“Holdings”), Apria Healthcare Group Inc., a Delaware corporation (the
“Company”), and Norman C. Payson, M.D. (“Payson”). 
 WHEREAS, Payson is currently the Chief
Executive Officer and Chairman of the Company and intends to resign both positions simultaneously with the recruitment of a replacement as announced in the press release attached as Exhibit A hereto and effective as of the date set forth
below; 
 WHEREAS, BP Healthcare, Holdings and the Company desire to continue to engage the services of Payson as an advisor
upon the terms and subject to the conditions hereinafter set forth, and Payson desires to accept such engagement; 
 NOW,
THEREFORE, for and in consideration of the premises, the mutual promises, covenants and agreements contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as
follows: 
 1. Effective Date, Titles, Duties. 

(a) Effective Date. This Agreement is effective as of November 29, 2012 (the “Effective Date”). 

(b) Resignation. Payson hereby resigns as the Chief Executive Officer of BP Healthcare, Holdings and the Company, effective as of
the Effective Date. Payson also hereby resigns all other positions as an officer, director or otherwise with BP Healthcare, Holdings and the Company and each of their respective subsidiaries and affiliates, except that Payson shall remain a member
of the board of directors of the Company (the “Board”) and (unless otherwise requested by the Board) Apria Healthcare, Inc. 
 (c) Company Director and Senior Advisor. Subject to the terms and conditions of this Agreement, Payson agrees, as of the Effective Time, (i) to continue to serve as a member of the Board and
(ii) to commence services as a Senior Advisor to BP Healthcare, Holdings and the Company. In such roles, Payson shall provide reasonable and customary services commensurate with such titles and as requested by the Board or Chief Executive
Officer of BP Healthcare, Holdings and the Company, in an amount not to exceed 25% of a full-time senior executive position, although the Board and Payson will consider mutually acceptable reductions in his time commitments in the third and fourth
years of the Term. Payson’s principal office will be located in New Hampshire. Notwithstanding the foregoing, if the Company effects a registered public offering of its common equity securities, Payson shall be permitted to resign from the
Board and all boards of directors of the Company’s Affiliates and remain solely as a Senior Advisor. 

  
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 2. Compensation and Other Benefits. 

(a) Fee. During the Term, Payson shall receive $350,000 per year from the Company payable in regular installments consistent with
the timing of the Company’s payroll procedures for senior executive (the “Fee”). The Fee shall be payable solely in respect of Payson’s services to the Company. Nonetheless, Payson shall be treated as an independent
contractor and not an employee. 
 (a) Benefits. Except as otherwise expressly agreed in writing, Payson shall not be
entitled to participate in any employee benefit plans of BP Healthcare, Holdings, the Company or their respective affiliates; provided, that for so long as Payson provides services to HP Healthcare, Holdings or the Company, Payson shall have access
to Company email and Company provided computer and mobile devices. 
 (b) Expenses. During the Term, Payson shall be
entitled to be reimbursed for reasonable and customary business expenses incurred in connection with the performance of services hereunder, including expenditures for his private airplane operating expenses, business travel, lodgings and meals
(“Business Expenses”). For the avoidance of doubt, the reimbursement for private airplane operating expenses shall be calculated by determining the number of hours airborne “Block Hour” times $9,022 per Block Hour and
shall not exceed $750,000 annually. The Company shall reimburse Payson for all Business Expenses upon presentation by Payson, from time to time, of appropriately itemized accounts of such expenditures. Payson shall provide such itemized accounts
within ninety (90) days after the expense is incurred and the Company shall reimburse Payson within thirty (30) days after receipt of such account. The Company shall reimburse Payson for the difference between amounts paid for such
airplane operating expenses since October 2008 and the amount payable calculated at $9,022 per Block Hour rate; provided that the total amount to be paid shall not exceed annual limits in prior years under the employment agreement then applicable.

 (c) Equity Award Amendment. Schedule I of the Management Unit Subscription Agreement entered into on November 21,
2008 between Payson and BP Holdings shall hereby be amended by deleting all of the Schedule under the heading “Performance-Vesting Units” and inserting the following text: 

 

	 	“1.	Any Class B Units that are not Time-Vesting Units will be “Performance-Vesting Units.” Initially, all Performance-Vesting Units will be Unvested Units.

  

	 	2.	The percentage of such Performance-Vesting Units that will be Vested Units in respect of a Termination Date occurring: 

 

	 	•	 	 prior to 1 month after November 29, 2012 (the “Vesting Reference Date”), will be 0% 

 

	 	•	 	 on or after 1 month after the Vesting Reference Date, will equal the product of 4.17% and the number of whole and partial months from the Vesting
Reference Date through the Termination Date. 

  
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	 	3.	Notwithstanding the foregoing: 

(a) immediately prior to, and following, the occurrence of a Change of Control that occurs prior to the Termination Date, 100% of the
Performance-Vesting Units shall become Vested Units; 
 (b) if Executive’s employment is terminated by the Company without
Cause or by 
 Executive as a result of a Constructive Termination, in either case, on or prior to November 29, 2014, then
all Performance-Vesting Units will become “Vested Units” on the Termination Date, automatically and without further action by either party. 
  

	 	4.	Without limiting the generality of the foregoing: 

 (a) if the Sponsor receives cash proceeds in respect of its units in Holdings equal to at least 200% of its aggregate capital contributions for all such units, 50% of the Performance-Vesting Units shall
become Vested Units; or 
 (b) if the Sponsor receives cash proceeds in respect of its units in Holdings equal to at least 300%
of its aggregate capital contributions for all such units, 100% of the Performance-Vesting Units shall become Vested Units. 

Any Performance-Vesting Units that are Unvested Units as of the second anniversary of the Termination Date shall be immediately forfeited
by Executive (or, to the extent a forfeiture is not permissible, such Performance-Vesting Units that are Unvested Units shall be subject to the Call Option in Section 4.2(a), with the purchase price per Unvested Unit equal to the lesser of
(A) the Fair Market Value thereof (measured as of the Valuation Date) and (B) Cost). Vested Units shall not be subject to the Call Option in Section 4.2(a). 
 For the avoidance of doubt, Executive’s “employment” for purposes of this Agreement shall include Executive’s services under the Services Agreement entered into on November 29,
2012. For purposes of this Agreement, a “Constructive Termination” shall be deemed to have occurred upon (A) the failure of the Company or its Subsidiaries to pay or cause to be paid Payson’s fees and reimbursable expenses (in
each case, if any) when due hereunder; (B) a reduction in such fees or reimbursable expenses hereunder or (C) any material breach by the Company or its Subsidiaries or any material agreement with Payson; provided that none of these events
shall constitute Constructive Termination unless the Company fails to cure such event within 30 days after receipt from Payson of written notice specifying in reasonable detail the event which constitutes Constructive Termination; provided, further,
that “Constructive Termination” shall cease to exist for an event on the 90th day following the later of its occurrence or Payson’s knowledge thereof, unless Payson has given the Company written notice thereof prior to such
date.” 

  
 3 

 3. Term. 

(a) Length. The term of this Agreement shall begin on the Effective Date and shall continue until November 29, 2016 (the
“Term”). The Term may be extended by mutual written agreement of the parties hereto entered into before the expiration of the Term. 
 (b) Termination. The Company, Holdings and BP Healthcare, acting together, may terminate the Term with respect to all (but not less than all) services being provided to it upon thirty
(30) days’ prior written notice to Payson (provided that Payson may be relieved of his duties, authority and responsibility during the 30-day period, at the election of the Company, Holdings and BP Healthcare, acting together). Payson may
terminate the Term with respect to all (but not less than all) services provided to the Company, Holdings and BP Healthcare upon thirty (30) days’ prior written notice to the Company. 

(c) Further Rights. Except as otherwise expressly agreed in writing (including the subscription agreements entered into between
Payson an BP Healthcare), upon the expiration or termination of the Term for any reason, Payson shall have no further rights to any compensation or any other benefits under this Agreement or under any employee benefit plan of the Company, Holdings
or BP Healthcare (excluding any unpaid portion of the Fee, unreimbursed expenses or other amounts owed to Payson, in each case, attributable to periods prior to expiration or termination of the Term for any reason). Upon the expiration or
termination of the Term for any reason, Payson agrees to resign, as of the date of such expiration or termination and to the extent applicable, from the board of directors (and any committees thereof) of any of the Company, Holdings or BP Healthcare
or their respective affiliates. 
 4. Restrictive Covenants. Payson acknowledges and affirms the “Restrictive
Covenants” contained in the subscription agreements entered into between Payson and BP Healthcare. 
 5.
Severability. If any provision of this Agreement shall be declared to be invalid or unenforceable, in whole or in part, such invalidity or unenforceability shall not affect the remaining provisions hereof which shall remain in full
force and effect. 
 6. Entire Agreement. The provisions contained herein constitute the entire agreement between
the parties with respect to the subject matter of this Agreement and supersede any and all prior agreements, understandings and communications between the parties, oral or written, with respect to such subject matter. 

7. Modifications. Any waiver, alteration, amendment or modification of any provisions of this Agreement shall not be valid
unless in writing and signed by each party hereto. 
 8. Assignment; Binding Effect. No party may assign any of
its or his rights or delegate any of its or his duties under this Agreement without the consent of the others and any attempted assignment in violation of this provision shall be void. Subject to the foregoing limitations, this Agreement shall be
binding upon and inure to the benefit of the successors-in-interest and permitted assigns of the parties hereto. 

  
 4 

 9. Notice. All notices and other communications required or permitted under
this Agreement shall be made in writing and shall be deemed given if delivered personally, sent by registered or certified mail (e.g., the equivalent of U.S. registered mail), return receipt requested, postage prepaid, or sent by nationally
recognized overnight courier service, addressed as follows: 
 If to the Company, Holdings or BP Healthcare: 

Apria Healthcare Group Inc. 
 26220 Enterprise Court 
 Lake Forest, California 92630 

Attention: General Counsel 
 with a copy (which shall not constitute notice) to: 
 The Blackstone Group, L.P.

 345 Park Avenue 
 New York, New York 10154 
 Attention: Neil Simpkins 

and 
 Simpson
Thacher & Bartlett LLP 
 425 Lexington Avenue 
 New York, New York 10017 
 Attention: Gregory Grogan 

If to Payson: 

Norman C. Payson 

NCP, Inc. 
 8
Centre Street 
 Concord, NH 03301 
 with a copy (which shall not constitute notice) to: 
 Skadden Arps Slate
Meagher & Flom LLP 
 Four Times Square 
 New York, New York 10036 

			
	Attention:	  	 Paul T. Schnell
 Neil P.
Stronski

 or to such other addresses as a party shall designate in the manner provided in this Section 9. Any notice or other
communication shall be deemed given (a) on the date three (3) business days after it shall have been mailed, if sent by certified mail, (b) on the date one (1) business day after it shall have been given to a
nationally-recognized overnight courier service or (c) upon the electronic confirmation of facsimile. 

  
 5 

 10. Choice of Law. This Agreement shall be governed by and construed in
accordance with the law of the State of Delaware, without regard to conflicts of laws principles thereof. 
 11. Section
Headings. The section headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. 

12. Counterparts. This Agreement may be executed in one or more counterparts (including by facsimile), which shall,
collectively and separately, constitute one agreement. 
 [Signature Page Follows.] 

  
 6 

 IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement as of the date
first above written 
  

	
	 

	Norman C. Payson, M.D.

  
 7 

 
					
	APRIA HOLDINGS LLC
		
	By:	 	 

		 	Name:	 	Robert S. Holcombe
		 	Title:	 	Exec. VP
	
	BP HEALTHCARE HOLDINGS LLC
		
	By:	 	 

		 	Name:	 	Neil Simpkins
		 	Title:	 	
	
	APRIA HEALTHCARE GROUP INC.
		
	By:	 	 

		 	Name:	 	Robert S. Holcombe
		 	Title:	 	Exec. VP

  
 8

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