Document:

<PAGE>   1

                                                                   Exhibit 10.12

                       AMENDMENT NO. 3 TO CREDIT AGREEMENT

        THIS AMENDMENT NO. 3 TO CREDIT AGREEMENT (this "Amendment"), dated as of
February 15, 2000, is entered into by and among:

               (1) LSI LOGIC CORPORATION, a Delaware corporation ("LSI");

               (2) LSI LOGIC JAPAN SEMICONDUCTOR, INC., a Japanese corporation
("LLJS");

               (3) Each of the financial institutions which are listed in
Schedule I of the Credit Agreement referred to in Recital A below, as such
schedule has been amended by Assignment Agreements (collectively, "Lenders");
and

               (4) ABN AMRO BANK N.V., as agent for Lenders (in such capacity,
"Agent").

                                    RECITALS

        A. LSI and LLJS (collectively, "Borrowers"), Lenders and Agent are
parties to an Amended and Restated Credit Agreement, dated as of September 22,
1998, as amended by Amendment No. 1 to Credit Agreement, dated as of March 4,
1999, and Amendment No. 2 to Credit Agreement, dated as of November 12, 1999
(collectively, the "Credit Agreement").

        B. LSI has requested Lenders and Agent to amend the Credit Agreement to
permit the issuance of additional Subordinated Debt, a portion of Net Proceeds
of which will be applied to prepay the Loans in accordance with Subparagraphs
2.05(b) and (c) of the Credit Agreement and to reduce the Total U.S. Revolving
Commitment to $240,000,000 in accordance with Subparagraph 2.03(b) of the Credit
Agreement.

        C. Lenders and Agent are willing to amend the Credit Agreement upon the
terms and subject to the conditions set forth below.

                                    AGREEMENT

        NOW, THEREFORE, in consideration of the above recitals and for other
good and valuable consideration, the receipt and adequacy of which are hereby
acknowledged, Borrowers, Lenders and Agent hereby agree as follows:

        1. DEFINITIONS, INTERPRETATION. Unless otherwise defined herein, all
capitalized terms used herein shall have the respective meanings given to those
terms in the Credit Agreement. The rules of construction set forth in Section I
of the Credit Agreement shall, to the extent not inconsistent with the terms of
this Amendment, apply to this Amendment and are hereby incorporated by
reference.

        2. AMENDMENTS TO CREDIT AGREEMENT. Subject to Paragraphs 3 and 4 below,
the Credit Agreement is hereby amended as follows:

                (a) Clause (i) of Subparagraph 2.03(b) and clause (ii) of
        Subparagraph 2.03(b) are amended to reduce the Total U.S. Revolving
        Commitment set forth in the provisos to such clauses from
        $240,521,474.50 to $240,000,000.

                (b) Clause (iii) of Subparagraph 2.05(c) is amended to reduce
        the principal amount of the U.S. Loans set forth in the proviso to such
        clause from $240,521,474.50 to $240,000,000.

                (c) Subparagraph 5.03(e) is amended to increase the maximum
        amount of Subordinated Debt from $750,000,000 to $920,000,000.

                                       1
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        3. REPRESENTATIONS AND WARRANTIES. Borrowers hereby represent and
warrant to Agent and Lenders that the following are true and correct on the date
of this Amendment and will be true and correct on the Effective Date (as defined
below):

                (a) The representations and warranties of Borrowers and their
        Subsidiaries set forth in Paragraph 4.01 of the Credit Agreement and in
        the other Credit Documents are true and correct in all material respects
        (except for representations and warranties expressly made as of a
        specified date, which shall be true as of such date);

                (b) No Default has occurred and is continuing; and

                (c) All of the Credit Documents are in full force and effect.

        4. EFFECTIVE DATE. The amendments effected by Paragraph 2 above shall
become effective on the date this Amendment is duly executed by Borrowers,
Required Lenders and Agent (the "Effective Date").

        5. EFFECT OF THIS AMENDMENT. On and after the Effective Date, each
reference in the Credit Agreement and the other Credit Documents to the Credit
Agreement shall mean the Credit Agreement as amended hereby. Except as
specifically amended above, (a) the Credit Agreement and the other Credit
Documents shall remain in full force and effect and are hereby ratified and
confirmed and (b) the execution, delivery and effectiveness of this Amendment
shall not, except as expressly provided herein, operate as a waiver of any
right, power, or remedy of Lenders or Agent, nor constitute a waiver of any
provision of the Credit Agreement or any other Credit Document.

        6. MISCELLANEOUS.

                (a) Counterparts. This Amendment may be executed in any number
        of identical counterparts, any set of which signed by all the parties
        hereto shall be deemed to constitute a complete, executed original for
        all purposes.

                (b) Headings. Headings in this Amendment are for convenience of
        reference only and are not part of the substance hereof.

                (c) Governing Law. This Amendment shall be governed by and
        construed in accordance with the laws of the State of California without
        reference to conflicts of law rules.

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<PAGE>   3

        IN WITNESS WHEREOF, Borrowers, Agent and all Lenders have caused this
Amendment to be executed as of the day and year first above written. BORROWERS:
                             LSI LOGIC CORPORATION

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            LSI LOGIC JAPAN SEMICONDUCTOR, INC.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

AGENT:                                      ABN AMRO BANK N.V.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

LENDERS:                                    ABN AMRO BANK N.V.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            BANCA DI ROMA

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                       3
<PAGE>   4

                                            BANK OF AMERICA, N.A.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            BANKBOSTON, N.A.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            BANK ONE, NA

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            THE BANK OF NOVA SCOTIA

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                       4
<PAGE>   5

                                            BANQUE NATIONALE DE PARIS

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            CHIAO TUNG BANK CO., LTD.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            CREDIT LYONNAIS,
                                            LOS ANGELES BRANCH

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            DAI-ICHI KANGYO BANK, LIMITED

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            FIRST SECURITY BANK, N.A.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                       5
<PAGE>   6

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            FLEET NATIONAL BANK

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            THE INDUSTRIAL BANK OF JAPAN,
                                            LIMITED

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            KEYBANK NATIONAL ASSOCIATION

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            MELLON BANK

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                       6
<PAGE>   7

                                            SANWA BANK CALIFORNIA

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            SOCIETE GENERALE

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            UNION BANK OF CALIFORNIA, N.A.

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            U.S. BANK NATIONAL ASSOCIATION

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                            By:_________________________________
                                               Name:____________________________
                                               Title:___________________________

                                       7<PAGE>   1
                                                                   EXHIBIT 10.49

                  MASTER BROADBAND NETWORK SERVICES AGREEMENT

                                     BETWEEN

                                 TELOCITY, INC.

                                       AND

                            GENERAL ELECTRIC COMPANY

<PAGE>   2

                   MASTER BROADBAND NETWORK SERVICES AGREEMENT

        This Master Broadband Network Services Agreement ("Agreement") is made
as of this _____ day of February, 2000 ("Effective Date") by and between
Telocity, Inc., a California corporation, having a place of business located at
10355 North De Anza Boulevard, Cupertino, California 95014 ("Telocity"), and
General Electric Company, a New York corporation having its principal place of
business located at 3135 Easton Turnpike, Fairfield, Connecticut 06431 ("GE").

                                   Background

        WHEREAS, Telocity is in the business of providing broadband
telecommunications services and related equipment, technology and services that
allow users high-speed access to the Internet via a proprietary residential
gateway device; and

        WHEREAS, GE wishes to have Telocity provide such telecommunications
services to GE and its Affiliates so that GE and its Affiliates' employees who
telecommute can access GE's private network and the Internet via Telocity's
virtual private network.

        NOW, THEREFORE, in consideration of the foregoing and the covenants set
forth below, the parties agree as follows:

                                    Agreement

1.  DEFINITIONS.

      1.1 "Affiliate" means any entity controlled by, controlling, or under
common control with, GE. For the purposes of this definition, the term "control"
shall mean the ownership of voting stock or other equity interest entitling GE
to exercise more than twenty percent (20%) of the voting rights of the entity.

      1.2 "Affinity User" means any third party that signs up with Telocity for
Telocity Services on Telocity's Internet web site who, during the signup process
for the Telocity services, provides GE's unique "affinity code" established by
Telocity.

      1.3 "GE Network Edge Locations" means those GE location(s) where certain
Telocity Equipment will be located as set forth and listed on Exhibit F ("GE
Network Edge Locations for Telocity Equipment Co-location").

      1.4 "GE Responsible User" means a Telecommuter.

      1.5 "Intellectual Property Rights" means copyright rights, trademark
rights, patent rights, trade secrets, moral rights, right of publicity, right of
privacy, authors' rights, goodwill and all other intellectual property rights as
may exist now and/or hereafter come into existence and all renewals and
extensions thereof, regardless of whether such rights arise under the law of the
United States or any other state, country or jurisdiction.

                                  Confidential

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      1.6 "IP Address" means a single Internet protocol address.

      1.7 "Launch Date" means the date that Telocity will accept Orders in a
defined geographical area.

      1.8 "Location" means a Telecommuter's small office/home office street
address as specified in an Order to which Telocity Services will be made
available pursuant to this Agreement.

      1.9 "Minimum System Requirements" means the minimum computer system
requirements for the computer that the Residential Gateway will connect to and
operate with as set forth on Exhibit B ("Minimum System Requirements").

      1.10 "Order" means a request for Telocity Services submitted to Telocity
by GE or its Telecommuters pursuant to this Agreement.

      1.11 "Residential Gateway" means Telocity's proprietary hardware unit,
consisting of a digital subscriber line modem (or a modem supporting such other
broadband connectivity as may be utilized to provide Telocity services), an
analog modem and a microprocessor, as well as any software or other technology
incorporated therein (including minor and major improvements thereto) and
documentation relating thereto.

      1.12 "Telecommuters" mean employees, contractors or other designated
personnel of GE and its Affiliates permitted to Order Telocity Services under
this Agreement for whose Telocity Services GE will be financially responsible.

      1.13 "Telocity Equipment" means the telecommunications hardware, software
and other equipment provided by Telocity pursuant to this Agreement, including,
but not limited to, the Residential Gateway, which is described in Exhibit H.

      1.14 "Telocity Services" mean the broadband telecommunications services
offered by Telocity via the Residential Gateway, initially consisting of high
speed Internet access, as described in Exhibit I.

      1.15 "Users" means, collectively, Telecommuters and Affinity Users.

2.  AFFILIATES.

      2.1 Affiliates' Acceptance of Agreement. This Agreement sets forth the
general terms and conditions under which Telocity will provide Telocity Services
to GE and its Affiliates. Any Affiliate will have the right (but not obligation)
to enter into this Agreement and be bound by its terms and conditions. An
Affiliate agrees to be and will be bound by this Agreement upon the placement of
the initial Order by the Affiliate, provided that GE approves the Order, at
which point the Affiliate becomes "GE" under this Agreement. GE shall be deemed
to have approved the Order if: (a) the Affiliate is shown on Exhibit H ("GE
Authorized Affiliates") attached hereto and made a part hereof; (b) the
Affiliate is authorized by a sourcing, telecom or information technology manager
in any of the GE Authorized Affiliates shown on Exhibit H; (c) the Affiliate
provides a complete Order via a secure Internet site established by GE and
Telocity for the

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purpose of receiving on-line broadband service orders under procedures agreed
upon by GE and Telocity; or (d) the Affiliate is approved by one of the
following: the Manager, Broadband Services, GE Information Delivery Services;
the Manager, Telecom Sourcing, GE Global Services Operation; or such other
individual as GE specifies in a written notice to Telocity stating that the
party is authorized to approve new Affiliate Orders. To the extent that any
Affiliate subsequently contests its being bound by or otherwise fails to perform
any of its obligations or duties under this Agreement, GE shall be responsible
for the performance of the Affiliate's obligations; provided GE had approved or
had been deemed under this Agreement to have approved the Order, and further
provided that Telocity has first made every reasonable effort to obtain
performance, including but not limited to attempting to collect any proper
payment due directly from the Affiliate that placed or is responsible for the
Order. No Affiliate that becomes bound to this Agreement may vary the terms and
conditions of this Agreement without GE's prior written approval.
Notwithstanding anything to the contrary herein, a GE Authorized Affiliate may
enter into a modified version of this Agreement only with GE's written consent.

        2.2 GE Rejection of Affiliate. If GE does not approve an Affiliate to be
bound by this Agreement, Telocity and the Affiliate may enter into a separate
Agreement for the Telocity Services. In such case, any subscribers generated
will not count for GE in determining its number of subscribers for any reason
under this Agreement and GE shall not be responsible for the performance of such
Affiliate's obligations.

        2.3 Existing Relationships. Nothing in this Agreement will supersede or
alter any obligation or duty existing as of the Effective Date between Telocity
and any Affiliate of GE, including the National Broadcasting Company, Inc. and
NBC Internet Inc.

3.  ORDERS AND USER ACTIVATION.

        3.1 Order Placement by Telecommuters. From time to time during the term
of this Agreement, GE may place Orders with Telocity for Telecommuters to
receive Telocity Services in certain Locations. Each Order shall be submitted on
a form designated by Telocity that is reasonably acceptable to GE. The Order
form shall require GE to provide each Telecommuter's name, unique identifier,
Location telephone number, Location address, business e-mail address, and number
of IP Addresses for each Location, as well as any other information and
authorizations as may be reasonably requested by Telocity.

        3.2 Additional Wiring or Splitters. If Telocity determines that a
Location specified in an Order requires additional inside and/or outside wiring
or the installation of a splitter, Telocity will arrange at no additional charge
to GE, subject to the provisions of Section 3.3, for the appropriate Telocity
connectivity provider in the Telecommuter's Location to provide the installation
as soon as reasonably practicable. In no event shall Telocity be responsible for
the payment of any other costs or expenses for such Location, including without
limitation any filters.

        3.3 Excessive Installation Charges. Once Telocity becomes aware that the
installation of a Location specified in an Order will result in charges to
Telocity that exceed $1500, Telocity will notify GE. Within seven (7) business
days, GE will have the option of either agreeing to pay

                                  Confidential

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Telocity the additional charges beyond $1500 or of canceling the Order. If GE
does not respond within seven (7) business days, Telocity shall cancel the
Order. If an Order is canceled under this Section, in no event will the Order
count against Telocity in any measurement used for determining Telocity's
performance under this Agreement, nor will the Order count for GE in determining
its number of subscribers for any reason under this Agreement.

        3.4 Service Area Locations and Forecasts. Exhibit A describes Telocity's
current coverage areas ("Available Locations") for the Telocity Service, as well
as 10 day, 30 day, three month, and twelve month forecasts of the planned
coverage areas for the Telocity Service. Telocity will update Exhibit A monthly
for GE ("Coverage Forecast"). Telocity will deliver the Coverage Forecast to GE
once each month by a method provided for under Section 20.4 ("Notices"). In
addition, within ninety (90) days after the Effective Date, Telocity will
maintain a password-protected Web page accessible to GE on which Telocity will
maintain the Coverage Forecast. When changes occur to the Coverage Forecast on
the Web page between the monthly deliveries, Telocity will notify GE via
electronic mail.

              (a) The twelve month forecast will describe the coverage areas in
which Telocity projects that it will offer its services within twelve months and
the associated Launch Dates. The twelve month projections are non-binding
estimates only provided to GE as a courtesy.

              (b) The three month forecast will describe the coverage areas in
which Telocity will reasonably offer its services within three months and the
associated Launch Dates. Telocity will exercise commercially reasonable efforts
to meet projected Launch Dates within forty-five (45) days after the expiration
of the three month period.

              (c) The 30 day forecast will describe the coverage areas in which
Telocity will reasonably Launch its services within thirty (30) days. Telocity
will exercise commercially reasonable efforts to meet projected Launch Dates
within fourteen (14) days after the expiration of the 30 day period. If the
Launch Date is delayed more than fourteen (14) days after Telocity has made
available the 30 day forecast to GE, Telocity will notify GE promptly of any
changes in the Launch Date with as much advance notice as Telocity can
reasonably provide via electronic mail.

              (d) The 10 day forecast will describe the coverage areas in which
Telocity will reasonably Launch its services within ten (10) days. Telocity will
exercise commercially reasonable efforts to meet projected Launch Dates within
three (3) days after the expiration of the 10 day period. If the Launch Date is
delayed more than three (3) days after Telocity has made available the 10 day
forecast to GE, Telocity will notify GE promptly of any changes in the Launch
Date with as much advance notice as Telocity can reasonably provide via
electronic mail.

      3.5 Network Coverage Requests. If GE believes that more than twenty-five
(25) potential Telecommuters in a Metropolitan Statistical Area who are not
covered in a current Telocity service area desire to receive Telocity Services,
GE may request that Telocity begin delivering its services to all or part of the
Metropolitan Statistical Area. Telocity agrees to undertake a commercially
reasonable investigation whether to provide the requested services and to
discuss the request with GE within thirty (30) days. In no event does this
Section obligate Telocity to

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expand its current coverage areas, nor does it grant to GE any right to
terminate this Agreement or waive its obligations under this Agreement.

        3.6 Service Level Agreement. GE and Telocity shall negotiate diligently
and in good faith during the ninety (90) days after the Effective Date to
establish commercially reasonable performance targets for delivery of the
Telocity Services ("Service Level Targets"), which Service Level Targets may
include, as appropriate, but are not limited to, measurements relating to the
following performance areas: availability; responsiveness; timeliness of the
order processing interval; timeliness of the service installation interval; the
installation visit time; the help desk answer speed and problem resolution
intervals; the help desk trouble resolution accuracy; the time to repair; and
the number of false positive qualifications provided by Telocity to GE on
Orders. The Service Level Targets shall take into account evolving industry
standard practices, the commitments made by suppliers of Telocity's last-mile
connectivity, the Order placement and fulfillment process, the need to establish
baseline measurements relevant to the Telocity Services, and the reasonable
desires of both parties to implement efforts for improving the delivery and
quality of service within the constraints of a new and evolving industry. The
Service Level Targets and associated measurement and reporting requirements
shall be set forth in a Service Level Agreement between GE and Telocity. If GE
and Telocity shall fail to reach agreement on the Service Level Targets and do
not enter into a Service Level Agreement within ninety (90) days after the date
of execution of this Agreement, then GE shall have the right to terminate this
Agreement upon sixty (60) days written notice to Telocity.

        3.7 Affinity Program. GE and its Telecommuters may refer Affinity Users
to a Telocity Internet web site or toll-free telephone number to Order Telocity
Services directly from Telocity. Telocity shall provide GE with an "affinity
code" that is unique to GE. To complete the order for Telocity Services,
Affinity Users shall be required to provide such affinity code when placing the
Order. At GE's request, Telocity will periodically change the affinity code
required to place such orders. Telocity Services provided to Affinity Users
shall be governed by Telocity's service agreement and such other terms and
conditions as are generally established by Telocity from time to time and
Telocity shall be entitled to take such actions as necessary to enforce those
agreements, terms, and conditions as Telocity shall deem necessary in its sole
discretion, including the performance of credit checks as a criteria for
acceptance and termination of accounts for network abuse. Affinity Users shall
be solely responsible for all payments, charges and fees for Telocity Services
incurred by such Affinity Users. The Telocity Services and Pricing offered to
Affinity Users are identified in Exhibit I. Under no circumstances will GE have
any liability for use of the affinity codes by parties other than those
qualified to participate in the Affinity Program.

4.  DELIVERY OF SERVICES.

         4.1 Access to GE Network Edge Locations. GE shall allow Telocity's
employees and contractors access to the GE Network Edge Locations to the extent
reasonably determined by the parties to be appropriate for the installation,
inspection and maintenance of Telocity Equipment located at the GE Network Edge
Locations. Telocity will provide to GE a list of all authorized personnel that
may perform work at one or more of the applicable GE Network Edge Locations.
Telocity shall notify GE at least four (4) business days in advance of any
regularly scheduled maintenance that will require access to the GE Network Edge
Locations. Telocity shall use

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commercially reasonable efforts to notify Telecommuters of maintenance that will
result in downtime prior to such event or other scheduled downtime so long GE
has provided Telocity with the proper electronic mail addresses and contact
information for its Telecommuters. In the event of an outage or potential
interruption of Telocity Services, GE shall provide prompt access to the
applicable GE Network Edge Locations. Telocity Equipment may be interconnected
to GE computers and/or communications equipment as may be necessary or
appropriate for Telocity to provide the Telocity Services. GE shall provide
Telocity with any reasonable rules of access to the applicable GE Network Edge
Locations and rules of behavior or code of conduct applicable to persons at the
GE Network Edge Locations, including, but not limited to, payments owed to any
third parties required to provide such access. Telocity shall instruct its
employees and contractors to abide by such rules while on the GE Network Edge
Locations.

        4.2 Telocity Equipment at the GE Network Edge Locations.

               (a) GE Obligations. GE shall perform such janitorial services,
environmental systems maintenance, power plant maintenance and other actions as
are reasonably required to maintain the GE Network Edge Locations in which the
Telocity Equipment is located in an orderly and safe condition for the physical
security of the Telocity Equipment and suitable for the operation of
communications equipment. The location for Telocity Equipment must comply with
operating procedures and policies for safety, security, access and power. The
parties agree to negotiate in good faith to develop at least sixty (60) days
prior to the deployment of any Telocity Equipment in a GE Network Edge Location
such procedures and policies. In determining these procedures and policies, the
parties will consider prudent and reasonable industry practices and standards,
Telocity's commercially reasonable needs to protect and operate the Telocity
Equipment, and GE's existing legal obligations related to the GE Network Edge
Locations. The electric power consumed by the Telocity Equipment and the
environmental conditioning, including without limitation heating and cooling
systems, at the GE Network Edge Locations shall be provided by, and maintained
at the expense of, GE.

               (b) Prohibitions. GE shall not, and shall not permit others to,
rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any
of the Telocity Equipment installed by Telocity at the GE Network Edge
Locations, except upon the written consent of Telocity, which will not be
unreasonably withheld or delayed beyond five (5) business days of receipt of a
request from GE or a designated agent. Telocity Equipment provided or installed
at the GE Network Edge Locations by Telocity for use in connection with the
Telocity Services shall not be used by GE or any third party for any purpose
other than that for which Telocity provided it. In the event that GE or a third
party attempts to operate or maintain any Telocity Equipment without first
obtaining Telocity's written approval, in addition to any other remedies
available Telocity, GE shall pay Telocity for any damage to the Telocity
Equipment caused thereby. GE shall be responsible for the payment of service
charges in the event that maintenance or inspection of the Telocity Equipment is
required as a result of GE's breach of this Section 3.2(b) ("Prohibitions").

              (c) Removal. GE shall allow Telocity to remove all Telocity
Equipment from the GE Network Edge Locations within ten (10) business days of
Telocity's written request: (i) after termination, interruption or suspension of
this Agreement, except as otherwise provided in this

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Agreement; and (ii) for repair, replacement or otherwise as Telocity may
reasonably determine if necessary or desirable for maintenance of the Telocity
Services.

        4.3 GE-Provided Materials. Telocity shall not be responsible for the
operation or maintenance of any GE-provided hardware, software, or
telecommunications equipment utilized in order to provide Telocity Services.
Unless otherwise agreed by Telocity in writing, Telocity shall not thereafter be
responsible for the operation or maintenance of such hardware, software or
telecommunications equipment. Telocity shall not be responsible for the
transmission or reception of signals by GE-provided hardware, software or
telecommunications equipment or for the quality of, or defects in, such
transmission.

        4.4 Network Security Requirements. Telocity shall implement the security
features and procedures for the Telocity Services as described in Exhibit G
("Security").

        4.5 Premises Security Requirements. If Telocity or its permitted assigns
are required to enter any GE premises in connection with activities related to
this Agreement, their rights of entry will be subject to prior approval of GE
and applicable governmental security and GE security standards and procedures,
including signing in at a reception area and using a visitation badge, as
appropriate. Telocity will conduct all such activities in such a manner as to
reasonably minimize interference with the normal business operations of GE.

5.  RESPONSIBILITIES OF THE PARTIES.

        5.1 Authorizations and Notices. GE shall be responsible for (a)
providing Telecommuters with all appropriate authorizations necessary for such
Telecommuters to Order Telocity Services, (b) obtaining from Telecommuters and
providing to Telocity all appropriate authorizations necessary for Telocity to
install and provide services to such Telecommuters, (c) providing Affinity Users
with the affinity code to enable such Affinity Users to Order Telocity Services;
and (d) notifying Telocity in writing at least thirty (30) days prior to any
change in GE billing information, within one hundred eighty (180) days following
any change in a Telecommuter's eligibility to receive Telocity Services, and at
least sixty (60) prior to any change of a Telecommuter's Location.

        5.2 Support. During the term of this Agreement, support services shall
be provided by Telocity in accordance with Exhibit E ("Support Services").

        5.3 Network Maintenance. During the term of this Agreement, Telocity
will provide scheduled network maintenance relating to the Telocity Services
each week on Mondays from 2:00 a.m. to 4:00 a.m. Eastern time and Thursday from
1:00 a.m. to 2:00 a.m. Eastern time. In the event of an exception to Telocity's
scheduled network maintenance, Telocity will use commercially reasonable efforts
to provide at least four (4) days notification to GE; provided, however,
Telocity reserves the right to interrupt its provision of Telocity Services for
maintenance and other operational reasons, at its reasonable discretion and
without any compensation or notice to GE.

        5.4 Network Abuse. GE will use commercially reasonable efforts to
ensure that GE and any Telecommuters agree to abide by the Code of Conduct in
Exhibit C, do not abuse Telocity's

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network in any manner, and comply with the Code of Conduct in Exhibit C and any
other rules or codes of conduct established by Telocity's connectivity providers
(provided GE has been given prior written notice of such other rules or codes of
conduct), including Telocity's Acceptable Use Policy. Telocity will have the
sole responsibility for enforcing its Code of Conduct against Affinity Users. GE
understands that Telocity deploys an "abuse interface" to track and control
reported violations of network abuse, including spamming, and may monitor the
transmissions without further notice. Affinity Users shall similarly agree not
to abuse Telocity's network when executing the services agreement. Telocity will
promptly notify GE of any reported abuse violation by any Telecommuter. If abuse
problems continue, Telocity shall be entitled to take such further action as
deemed necessary by Telocity to protect its network and its other customers,
including, without limitation, monitoring a Telecommuter's activity after
notification, suspending Telocity Services to that particular Telecommuter or
terminating the abusing Telecommuter's access. Before suspending Telocity
Services to a particular Telecommuter, Telocity will give such advance notice to
GE as is reasonable under the circumstances, if any. Before terminating a
Telecommuter's account, Telocity will provide GE with at least five (5) business
days notice. GE agrees to cooperate reasonably with Telocity to create methods
to control abuse among its Telecommuters.

        5.5 Six Sigma. GE has implemented a process/services improvement
methodology known as "Six Sigma" and proprietary training materials to support
the application of that methodology. Telocity, as a provider of services to GE,
shall be expected to implement this joint quality improvement program as part of
this Agreement. GE and Telocity agree to apply Six Sigma methodology to measure
and improve the delivery of Telocity Services under this Agreement. In addition,
upon the reasonable request of GE, Telocity will use commercially reasonable
efforts send two key account executives and operations managers or
administrators to GE's Six Sigma training within 120 days after the Effective
Date. Telocity will bear all costs and expenses for such Six Sigma training,
provided that Telocity's tuition payments to GE or to any other entity for the
Six Sigma training will not exceed $1500 per person. GE will provide at least
thirty (30) days notice of scheduled training to permit advance planning and
travel arrangements. Telocity will also: (a) reasonably participate in GE team
project meetings at, if travel is required, GE's expense; (b) help develop and
improve service metrics to measure Telocity's performance; (c) develop and
implement commercially reasonable procedures to track and report on Telocity's
performance based on the Service Level Agreement and other metrics developed by
Telocity and GE during the term of this Agreement; (d) seek ways to improve the
quality of delivery of Telocity Services; and (e) participate in quarterly and
annual performance reviews. Telocity shall retain in confidence, as required by
the confidentiality and non-disclosure provisions of this Agreement, information
disclosed by GE to Telocity relating to the Six Sigma methodology. Telocity and
GE each acknowledge that all data gathered and actual measurements taken by GE
and/or Telocity solely in connection with the Service Level Targets, any Service
Level Agreement and the application of the Six Sigma methodology in performance
of the parties' obligations under this Agreement (but not the methods, processes
or formulas for gathering such data or obtaining such measurements, if developed
by Telocity) shall be the confidential and proprietary information and property
of the GE to the extent that such measures and data pertain only to GE and
otherwise independently meet the definition of Confidential Information;
provided that Telocity shall be entitled to use such data and measurements for
its internal business purposes, subject to the confidentiality provisions of
this Agreement.

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6.  GE ACKNOWLEDGEMENTS.

        6.1 Telocity Services Subject to Availability. GE acknowledges that the
furnishing of Telocity Services under this Agreement is subject to the
availability on a continuing basis of all the necessary facilities and is
limited to the capacity of network facilities Telocity may obtain from other
carriers to furnish the Telocity Services from time to time as required at the
sole discretion of Telocity.

        6.2 Transmission Speeds. GE acknowledges that the actual transmission
speeds delivered by Telocity may vary from the transmission speeds otherwise
expected by GE or its Telecommuter based on such factors as variations of the
connectivity provided by carriers in different Locations, the length and gauge
of the line serving the Telecommuter, Location, a Telecommuter `s inside wiring
and other operational characteristics of the facilities and equipment used by
Telocity and its connectivity providers.

        6.3 Availability of Broadband Connectivity. GE understands and
acknowledges that the Telocity Services are limited to certain regions in the
United States and other counties throughout the world and may not be available
for all Telecommuters.

        6.4 Service Expansion and Configuration. GE understands and acknowledges
that Telocity reserves the sole and exclusive right to determine the location
for expansion of its Telocity Services, and the right to maintain and
reconfigure its network, its equipment or the Telocity Services without notice
to GE except as otherwise provided in this Agreement.

        6.5 Minimum System Requirements. GE understands and acknowledges that
the Residential Gateways will operate only with those computers and in those
environments having at least the Minimum System Requirements, as described in
Exhibit B. GE shall inform prospective Telecommuters of such Minimum System
Requirements prior to placing Orders. GE will reimburse Telocity for reasonable
charges and expenses that it demonstrates to GE's satisfaction it paid to third
parties due to a lack of the Minimum System Requirements.

        6.6 IP Addresses. IP Addresses are owned by Telocity, are not portable
to another Internet service provider, and are not assigned for independent
administration or distribution. GE understands and acknowledges that IP Address
assignments are not guaranteed, and may be modified as required by Telocity
and/or the Internet Corporation for Assigned Names and Numbers.

        6.7 Remote Computer Access. GE understands and acknowledges that, in
order to provide the support services described in Exhibit E ("Support
Services"), Telocity will remotely access the Telocity owned and/or managed
network and telecommunications equipment including Telocity Equipment co-located
at the GE Network Edge Locations and the Residential Gateways in the User's
Locations. GE agrees to reasonably assist and facilitate Telocity's access for
such purposes.

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        6.8 Effect of Acknowledgments. None of the acknowledgments of GE set
forth in the foregoing provisions of this Agreement shall operate, or be
construed, to relieve Telocity of its performance obligations under this
Agreement or Telocity's warranties and representations.

7. TERMINATION OR CANCELLATION OF ORDERS FOR TELOCITY SERVICES.

        7.1 Termination or Suspension. Telocity may without liability to itself
terminate or suspend Telocity Services for any particular Telecommuter for one
or more of the following reasons:

               (a) Nonpayment or Change in Status. Telocity may, upon fourteen
(14) days' advance written notice, discontinue Telocity Services for a
particular Telecommuter when (a) there is an unpaid balance for Telocity
Services that is more than sixty (60) days past due or (b) when a Telecommuter
is no longer eligible to receive Telocity Services and fails to take the steps
necessary to become part of the Affinity User Program, as described in Section
7.4.

               (b) Violation of Law or Terms of Service. Telocity Services for
any Telecommuter(s) shall be subject to termination, without notice, for
violation of any law, rule, regulation or policy of any government authority
having jurisdiction over the Telocity Services or by reason of any order or
decision of a court or other government authority having jurisdiction that
prohibits Telocity from furnishing such Telocity Services. Telocity may
terminate Telocity Services to any Telecommuter(s) for violation of Exhibit C
("Code of Conduct") if the violation continues five (5) business days after GE
receives notice about the violation, pursuant to Section 5.4.

               (c) Other Causes. Any Order shall be subject to termination, upon
five (5) business days prior written notice, in the event of a material breach
of this Agreement by the Telecommuter, fraudulent use of the Telocity Services,
or fraud or misrepresentation in any submission of information required in a
Order or any other information submitted to Telocity. In the event that Telocity
determines in its sole discretion that a Telecommuter may be violating any law
or Telocity's code of conduct, Telocity may require such Telecommuter to submit
to temporary monitoring of such Telecommuter's activity by Telocity.

        7.2 Resumption of Telocity Services. If Telocity Services have been
discontinued for a particular Telecommuter, and GE requests that Telocity
Services be restored, Telocity shall have the sole and absolute discretion to
restore such Telocity Services for that particular Telecommuter only after
satisfaction of such conditions as Telocity determines to be required for its
protection. The then-current Telocity non-recurring charges shall apply to any
restoration of Telocity Services.

        7.3 Partial Termination of Telocity Services. Telocity reserves the
right to terminate Telocity Services in any Location upon one hundred twenty
(120) days notice to GE. If Telocity exercises this right and terminates more
than fifty (50) Telecommuters or more than 5% of the total number of
Telecommuters (whichever is greater), GE, as its exclusive remedy, shall be
entitled to terminate this Agreement upon written notice to Telocity.

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        7.4 Notice of Continuation. If, at GE's request, any Telecommuter is no
longer eligible to receive Telocity Services for any reason, including a change
in employment status, Telocity shall concurrently inform each such Telecommuter
that he or she is eligible to continue to receiving Telocity Services under the
Affinity User Program by changing the responsibility (including payment) for his
or her account to himself or herself, and that the failure to do so within
fourteen (14) days will result in termination of such Telocity Services.

        7.5 Notice of Final Payment. In the event of a cessation and in
accordance with Section 4.1 ("Authorizations and Notices"), GE shall provide
Telocity with not less than forty-five (45) days notice in advance of the date
GE will make the final payment on behalf of such Telecommuter.

        7.6 Penalty. Any termination of a Telecommuter's Telocity Services may
trigger the cancellation penalty set forth on Exhibit D ("Pricing").

        7.7 Return of Residential Gateways. For Telecommuters who elect not to
continue Telocity Services with Telocity, GE shall require such Telecommuters to
return, at their expense, the Residential Gateways to Telocity within fifteen
(15) business days following the final date of termination of Telocity Services
to the following address:

        Telocity, Inc.
        10355 North De Anza Boulevard
        Cupertino, CA 95014
        Attn: GE Returns

Telocity shall bill GE, and GE shall pay, a charge of four hundred ninety-nine
dollars ($499.00) for each Residential Gateway not returned by a Telecommuter
within fifteen (15) business days following GE's receipt of notice from Telocity
of a failure by a Telecommuter to return a Residential Gateway upon termination
of service; provided that such payment shall not be due if GE causes return of
the Residential Gateway within fifteen days after receipt of notice from
Telocity.

8.  FEES AND PAYMENT TERMS.

        8.1 Billing. Telocity shall bill GE, a specific subunit of GE, or the
Telecommuter, as specified by GE, for all charges incurred by Telecommuters
monthly in advance in according with the pricing set forth on Exhibit D
("Pricing"). If a Telecommuter is to be individually billed, the Telecommuter
must accept charges to a corporate authorized credit or charge card, if one has
been issued to the Telecommuter. Otherwise, Telocity will directly bill the
Telecommuter.

         8.2 Payment of Bills. All bills are due upon receipt, and become past
due sixty (60) days thereafter. Once a bill is thirty (30) days past due, the
unpaid balance shall bear interest at a rate of one and one-half percent (1.5%)
per month, or the highest rate allowed by law, whichever is less. Interest will
be applied for the number of days from the date the bill became thirty (30) days
past due to and including the date that payment is received by Telocity.
Telocity will identify to GE on a monthly basis all accounts past due, the date
the interest will begin accruing

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for each account, and the GE subunit responsible for each account ("Past Due
Report"). Telocity will use commercially reasonable efforts to develop the Past
Due Report password-protected Webpage. In the interim, Telocity will provide the
Past Due Report as provided under Section 20.4 ("Notices"). Once a bill to a GE
Responsible User is sixty (60) days past due, GE shall promptly pay any
outstanding invoices and, if applicable, interest due thereon, and agree to pay
that Telecommuter's bills directly for all future services. GE will not pay any
interest for an account unless it was properly notified of that the account was
past due as provided above.

        8.3 Purchasing Card. It is agreed between the parties that throughout
the term of this Agreement GE may elect to use a Purchasing Card either as the
sole means or as one of several means of settlement of its financial obligations
to Telocity. Telocity represents that it complies with the requirements
established by MasterCard International Inc. for suppliers to meet "Level 3"
data capture and transmission capability. It is the intention of the parties
that the following transactional data ultimately accompany each billing made by
Telocity when settling financial obligations with GE or any GE Affiliate which
has elected the use of a Purchasing Card: (a) customer code, which will contain
the Telecommuter's GE Business, General Ledger Identifier and cost center; (b)
item description, which will contain the Telecommuter's name and unique GE
employee identification number; and (c) imposed taxes.

        8.4 Revising of Billing Procedures. GE and Telocity will periodically
work in good faith to develop and refine billing and collection systems and
procedures to minimizes the expenses and time commitment of both parties devoted
to billing and collections.

        8.5 Taxes and Fees.

               (a) GE and Telocity Tax Responsibilities. GE and Telocity will
be responsible for payment of the following taxes with respect to their
businesses (including the Telocity Services) and neither party will be entitled
to transfer the cost of the following taxes to the other party: (a) personal
property and use taxes assessed or levied against equipment or property (whether
tangible or intangible) which the party owns or which the party uses, leases or
licenses from a third party; (b) franchise and privilege taxes assessed or
levied on the party's business; (c) taxes on services procured directly by the
party; and (d) taxes based on the net income or gross receipts of the party.

               (b) Telocity Tax Responsibilities. Except as specifically
provided in Section 8.3(c), and subject to Section 8.3(a), Telocity shall be
responsible for payment of all personal and intangible property, sales, use,
excise, consumption, service, and value-added taxes arising out of or in
connection with this Agreement, payable with respect to software, hardware,
equipment, equipment leases, licenses, and services (including, but not limited
to, telecommunications and Internet access services).

                (c) GE Tax Responsibilities. Subject to Section 8.3(a), GE and
its Telecommuters shall be responsible for payment of all sales, service,
value-added, use, excise, consumption, and other taxes and duties assessed
directly on the services provided by Telocity under this Agreement, including
Internet-based taxes and duties, provided Telocity's invoice specifically
identifies the amount of the tax and Telocity makes available to GE, upon
request, information for such tax that specifically identifies the amount,
nature, and method of calculation

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of such tax. In no event shall Telocity impose an additional charge or fee of
any kind, it being the intent of the parties that all pertinent taxes to be paid
by GE shall be billed by Telocity on a pass-through basis.

               (d) Tax Cooperation. GE and Telocity agree to the extent
commercially reasonable to cooperate with each other to enable each to more
accurately determine its own tax liability and to minimize such liability to the
extent legally possible. Telocity's invoices will separately state the amount of
any included taxes. Each party will promptly notify the other of, and coordinate
with the other, the response to and settlement of, any claim for taxes asserted
by applicable taxing authorities for which the other party is responsible under
this Agreement. With respect to any claim arising out of a form or return signed
by a party to this Agreement, such party will have the right to elect to control
the response to and settlement of the claim, but the other party will have all
rights to participate in the responses and settlements that are appropriate to
its potential responsibilities or liabilities. A party will be entitled to any
tax refunds or rebates granted to the extent such refunds or rebates are of
taxes that were paid by it.

               (e) GE and Telocity Covenants Regarding Taxes. Each party
represents, warrants and covenants that it will file appropriate tax returns,
and pay applicable taxes owed arising from or related to the Telocity Services
in applicable jurisdictions to the extent it is financially responsible for such
taxes under this Agreement. Any penalties, fines, interest or other costs
arising from the failure to appropriately file or pay applicable taxes shall be
the obligation of the financially responsible party under this Agreement.
Nothing in this Agreement, however, shall require either party to pay any
franchise, corporate, partnership, succession, transfer, income, excise, profits
or income tax of the other.

      8.6 Benchmarking. During the term of this Agreement, GE may require not
more than annually the performance of an independent benchmarking assessment to
determine whether the prices, terms, and conditions provided by Telocity to GE
under this Agreement continue to be competitive with prices, terms, and
conditions offered by other vendors who provide comparable services. The
benchmarking assessment also shall be intended to provide GE and Telocity with
authentic and relevant information about industry trends regarding pricing for
services that are in all material respects similar to the Telocity Services. It
is the intention of the parties that such benchmarking assessment, if required
by GE, will be completed at least ninety (90) days prior to the end of each year
of the term of this Agreement. The benchmarking assessment shall be performed by
an independent consulting or auditing firm jointly chosen by, and acceptable to,
GE and Telocity ("Benchmarking Consultant"), and shall be set forth in a written
report prepared by the Benchmarking Consultant. GE and Telocity shall bear the
costs of such benchmarking assessment on a "fifty-fifty" basis. Telocity and GE
shall in good faith agree upon the relevant criteria and methodology to be
followed by the Benchmarking Consultant and Telocity shall have the ability in
good faith to specify the relevant competitors against whom it should be
compared. If the benchmarking assessment discloses that the prices provided by
Telocity to GE under this Agreement exceed by five percent (5%) or more the bona
fide prices offered by other vendors who provide services that are in all
material respects similar, including all relevant technical attributes, to the
Telocity Services, taking into account the complete pricing and fee structure
and terms and conditions between Telocity and GE under this Agreement, then
Telocity shall provide written notice to GE as to whether or not Telocity will
agree immediately to reduce

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its prices so as to make them competitive with the bona fide lower prices,
consistent with the information provided by the benchmarking assessment.
Telocity shall provide such written notice to GE not later than thirty (30) days
after the Benchmarking Consultant delivers its completed benchmarking assessment
to Telocity. If Telocity notifies GE that it will not reduce its prices so as to
make them competitive with the prices offered by comparable vendors, then GE
shall have the right to terminate this Agreement upon sixty (60) days written
notice to Telocity.

        8.7 Disputed Bills. In the event that GE or a Telecommuter disputes any
portion of the charges contained in a bill, GE or the Telecommuter (whomever is
initially financially responsible for paying the bill) must pay the undisputed
portion of the invoice in full and submit a documented claim for the disputed
amount. In order to withhold payment, claims must be submitted to Telocity in
writing within thirty (30) days of receipt of the invoice for the disputed
amount. If GE does not submit a claim within such period, GE or the Telecommuter
waives all rights to withhold payment pending resolution of such claim (but does
not waive its right to assert a claim).

        8.8 Fraudulent Use of Telocity Services. GE shall be solely responsible
for all charges incurred respecting the Telocity Services for Telecommuters,
provided that the Telocity Services were ordered by a GE employee or through an
ordering, authorization, or authentication process agreed to by GE, even if such
charges were incurred through or as a result of fraudulent or unauthorized
Orders or use of the Telocity Services. GE will have no responsibility for any
charges incurred by an Affinity User.

9.  MARKETING AND PROMOTION.

        9.1 Reference Account. During the term of this Agreement, GE shall serve
as a reference account for Telocity. Specifically, Telocity shall be permitted
to name GE as a customer in any of its marketing or advertising materials and
otherwise publicly state that it provides Telocity Services to GE; provided that
GE shall have approved in advance the specific use of GE's name in such
marketing and advertising materials and public statements. With respect to the
preceding sentence, GE shall not unreasonably withhold or delay its approval of
such materials and statements. GE shall also, from time to time, respond to
calls for reference from prospective Telocity business customers, investors,
analysts or other interested parties.

        9.2 Program Publicity. Following the sixth month of the term of this
Agreement, if GE and Telocity mutually agree that Telocity has met the terms of
this Agreement, including but not limited to the Service Level Targets as
provided in Paragraph 5.5, and subject to Telocity's compliance with all of GE's
terms and conditions required to join GE Marketplace, then GE shall prominently
post in the GE Marketplace pages of its corporate intranet the details of the
Telocity Services and publicize the same to its employee base where Telocity
Services are available at the time of posting. Telocity acknowledges that such
publicity may also refer to other GE suppliers. In addition, GE shall provide
Telocity within thirty (30) days after the Effective Date and thereafter at
least one (1) time per calendar year with information sufficient to enable
Telocity to contact GE Authorized Affiliates in connection with marketing and
promoting the Telocity Services.

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        9.3 Press Releases. No later than five (5) days following the Effective
Date, the parties shall issue a mutually agreed upon joint press release
announcing the relationship of the parties and the existence of this Agreement.
 . Upon Telocity's request, GE will consider in good faith whether to: (a)
produce future joint press releases, (b) conduct joint press tours, (c) speak
with the press, and (d) provide interviews and materials for articles and
reports provided that GE shall have no obligation whatsoever to do any of the
foregoing and agrees only to make a case-by-case determination in its own
discretion as to each such Telocity request.

        9.4 Web Site Links. During the term of the Agreement, upon each parties'
conformance to the reasonable requirements of the other GE with regards to
issues including but not limited to (i) adherence to GE Intranet security
requirements; (ii) conformance with a mutually agreed upon process for
provisioning of products and services and management reporting for each of the
following categories: Telecommuters, GE employees contracting with Telocity for
service for their personal use and Affinity Users; (iii) process development to
ensure accurate and current Telocity-provided information; (iv) availability and
responsiveness of Telocity's system, GE will provide a link from its GE
Marketplace page of its corporate intranet to Telocity's secure Intranet web
site or, to such other Internet web sites whose security and other performance
characteristics are controlled by Telocity as Telocity may identify from time to
time. The parties agree that each will fund and support with appropriate
personnel and other resources its own website development and implementation.

          9.5 Partner Introductions. During the term of this Agreement, upon
Telocity's request, GE will consider in good faith whether to recommend Telocity
and its Telocity Services to GE's major vendors, suppliers, strategic partners,
customers, and service professionals.

10. SOFTWARE LICENSE.

        10.1 License. If and to the extent that GE requires the use of any
Telocity software in order to use the Telocity Services supplied under this
Agreement, then GE (and its Users, if applicable) shall have, subject to the
terms and conditions of this Agreement, a worldwide, royalty-free, nonexclusive,
nontransferable license to use the object code version of such software solely
to the extent required to permit delivery and use of the Telocity Services. All
other rights not expressly granted herein are reserved to Telocity.

        10.2 Restrictions. GE shall not, and shall not permit others to: (a)
copy or modify any Telocity software; (b) reverse engineer, translate,
decompile, disassemble or otherwise discover all or any portion of the source
code of any Telocity software or equipment; (c) remove, obscure or alter any
Intellectual Property Rights notice on any Telocity software, Residential
Gateway or Telocity Equipment, (d) distribute, rent, lease or transfer to any
third party any Telocity software, Residential Gateway or Telocity Equipment, or
(e) import or export the Telocity Equipment, Residential Gateway, or Telocity
software in violation of applicable laws and regulations, including without
limitation the Export Administration Act of 1979, as amended, and successor
legislation, and the Export Administration Regulations issued by the Department
of Commerce.

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11. TRADEMARK LICENSE.

        11.1 Restrictions. During the terms of this Agreement, neither party
shall take any action to contest the rights of the other party in the other
party's trademarks, and neither party shall make any use of any marks
confusingly similar to the other party's trademarks. Each parties' trademarks
and other proprietary rights shall remain the sole and exclusive property of
that party, and the other party shall have no rights thereto, except as
otherwise provided herein, and the goodwill associated therewith shall inure to
the benefit of the owning party.

12. TITLE AND OWNERSHIP.

        12.1 GE Rights. As between GE and Telocity, GE shall retain all right,
title, and interest in and to any Intellectual Property owned and furnished by
GE for use by Telocity in performing this Agreement. Subject to the terms of
this Agreement, GE grants Telocity a non-exclusive, non-transferable license to
use such GE Intellectual Property Rights solely in conjunction with performance
of its duties under this Agreement and for no other purpose whatsoever.

        12.2 Telocity Rights. As between GE and Telocity, Telocity shall retain
all right, title, and interest in and to any Intellectual Property owned and
furnished by Telocity for use by GE in performing this Agreement. Subject to the
terms of this Agreement, Telocity grants GE a non-exclusive, non-transferable,
fee-bearing license under Telocity's Intellectual Property Rights solely to use
the Residential Gateways, Telocity Equipment, and Telocity software in
conjunction with performance of its duties under this Agreement and for no other
purpose whatsoever.

        12.3 Joint Intellectual Property Development. Should one party wish to
propose the creation of jointly owned, work for hire, or other co-developed
Intellectual Property through a collaborative project, the party shall make a
written proposal to the other party. The proposal must specifically identify the
scope of the proposed project, including the extent of Intellectual Property
Rights claimed or owned by the proposing party involved in the project, the
proposed economic terms of the project, the contribution desired by the
receiving party, and the allocation of Intellectual Property ownership, use, and
license rights proposed to result from the project. All proposals are
specifically subject to the terms of Section 13 ("Confidential Information").
Such proposal must be submitted only to a person designated by the receiving
party, who shall review the proposal and take reasonable and prudent steps to
ensure that the information is used solely for evaluation purposes and not
improperly used by the receiving party. The receiving party shall notify the
proposing party when and if it is not interested in pursuing the proposal.
Otherwise, the parties will attempt to negotiate a separate agreement outlining
the final terms and conditions for each project and related subject matter, as
appropriate. At any point before the completion of an agreement, either party
may abandon the project or the subject matter of the proposal, which it may
determine in its sole and absolute discretion without any liability. Failure to
follow the above process when proposing an project to the receiving party shall
waive all claims that a proposing party may have that it is entitled to any
ownership or license rights to the Intellectual Property of the receiving party
resulting from such a proposal.

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        12.4 Telocity Reservations. Unless otherwise provided for above under
Section 12.3, all right, title and interest, including without limitation all
Intellectual Property Rights, in and to the Residential Gateways, Telocity
Equipment, Telocity software, and other materials used to provide or deliver the
Telocity Services shall be and remain with Telocity and its licensors. GE shall
in no event be entitled to claim title to or any ownership interest in any
Residential Gateways (or any derivations or improvements thereto or any
technology embodied therein), and GE shall execute any documentation reasonably
required by Telocity to memorialize Telocity's existing and continued ownership
of the foregoing. GE shall not consent to any third party obtaining a security
interest in any Telocity Equipment located on the GE Network Edge Locations.

        12.5 No other rights. Nothing in this Agreement will be construed as
granting to one party, directly or by implication, any license under or interest
of any kind in any Intellectual Property right of the other party, except as
expressly set forth.

13. CONFIDENTIAL INFORMATION.

        13.1 Definition. "Confidential Information" means all financial,
business, marketing, operations, technical, and economic information, whether
tangible or intangible, that is disclosed by either party (the "Discloser") to
the other party (the "Recipient"), if such information is disclosed (a) in
writing or by way of any other media that is marked as confidential, or (b) or
by any method and the Recipient knows or should know that the information by its
nature or type should reasonably be considered confidential. Confidential
Information includes summaries and other materials prepared by or on behalf of a
Recipient that restate, summarize or otherwise use any Confidential Information
of a Discloser. Notwithstanding the foregoing, any software provided by Telocity
under this Agreement shall be deemed Confidential Information of Telocity except
as otherwise excluded below.

        13.2 Exclusions. Confidential Information excludes any information or
portion thereof that (1) was known to the Recipient before receipt thereof under
this Agreement without an obligation of confidentiality to the Discloser, (2) is
disclosed to the Recipient by a third person who has a right to make such
disclosure without any obligation of confidentiality to the Discloser, (3) is or
becomes generally known without violation of this Agreement by the Recipient,
(4) is demonstrated by clear and convincing evidence to have been independently
developed by the Recipient or Recipient's employees without access to
Discloser's Confidential Information, or (5) is approved in writing by the
Discloser for release. Only the specific Confidential Information that meets an
exclusion shall be excluded, and not any other information that happens to
appear in proximity to such excluded portions (for example, a portion of a
document may be excluded without affecting the confidential nature of those
portions that do not themselves qualify for exclusion). A disclosure of any
portion of Confidential Information, either (a) in response to a valid order by
a court or other governmental body, or (b) as otherwise required by law, shall
not be considered to be a breach of this Agreement or a waiver of
confidentiality for other purposes; provided, however, that Recipient shall
provide prompt prior written notice thereof to Discloser to enable Discloser to
seek a protective order or otherwise prevent such disclosure.

                                  Confidential

                                       17
<PAGE>   19

        13.3 Obligation. Each Recipient agrees: (1) to use reasonable efforts to
keep secret and maintain the Confidential Information as confidential; (2) to
use the Confidential Information solely to perform its obligations under this
Agreement; (3) to segregate the Confidential Information from the Recipient's
other information and from that of third parties; (4) not to copy the
Confidential Information unless necessary to perform Recipient's obligations
under this Agreement; (5) not to disclose the Confidential Information to any
person or entity not a party to this Agreement other than such of Recipient's
contractors, agents or employees who (i) have a need to know the Confidential
Information for a purpose permitted hereunder, and (ii) who have executed a
Nondisclosure Agreement consistent with this Section 12; and (6) to return
promptly to the Discloser at any time upon the Discloser's request, any and all
materials pertaining to or containing any Confidential Information. Either party
may only disclose the general nature, but not the specific financial terms, of
this Agreement without the prior consent of the other party; provided, however,
that either party may provide copies of this Agreement to any bankers,
accountants, attorneys, consultants, potential acquirers, the SEC, and/or
potential merger partners in connection with any financing, merger, acquisition,
or initial public offering. Such disclosure shall not alter the confidential
nature of the information disclosed unless otherwise provided by law. In such
cases, the disclosing party will only do so under appropriate non-disclosure
provisions.

        13.4 Possession and Return. As between the disclosing and receiving
parties, all Confidential Information, unless otherwise specified in writing,
will remain the property of the disclosing party. Except as otherwise allowed,
the parties will use Confidential Information of the other party only for the
purpose of performing its obligations under this Agreement. A party will return
the Confidential Information of the other party (i) upon the request of the
other party, or (ii) within fifteen (15) days after the termination of this
Agreement or destroy such material within that timeframe. A receiving party may
retain a sufficient number of copies of Confidential Information as may be
required solely to provide a legal and contractual archive of this Agreement. In
this case, the receiving party will be obligated to protect the Confidential
Information from any disclosure or other use. At the request of the disclosing
party, the receiving party will provide a certificate signed by an officer or
authorized representative of the receiving party certifying that Confidential
Information not returned to the disclosing party has been destroyed and
enumerating with particularity any documents retained solely for legal and
contractual archival purposes.

14. REPRESENTATIONS AND WARRANTIES.

        14.1 Authority. Each party represents that it has taken all corporate
action necessary for the authorization, execution and delivery of this Agreement
by such party and the performance of its obligations hereunder.

        14.2 Performance. Telocity warrants that the descriptions of the
Telocity Services and the Residential Gateway contained in Exhibits H and I,
respectively , are materially correct in all respects. Telocity further warrants
and represents that the Telocity Equipment shall perform, and the Telocity
Services shall be delivered in accordance with the foregoing exhibits and
generally accepted industry standards for comparable equipment and services.

                                  Confidential

                                       18
<PAGE>   20

      14.3  Virus Warranty. Telocity warrants that any software or data created
and provided by Telocity under this Agreement shall be free and clear of and
contain no software viruses or other malicious computer instructions, devises or
techniques that can or were designed to threaten, infect, damage, disable or
shut down a computer system or any component of a computer system, including its
security or user data. Upon GE's request, Telocity will provide a master copy of
any software product (object code) provided under this Agreement to GE for
comparison and correction. GE's sole and exclusive remedy for breach of this
warranty shall be Telocity's use of commercially reasonable efforts to correct
or replace any software or data so that they comply with this subsection.
Telocity will work with GE to select a virus protection solution of GE's choice
to be implemented in conjunction with the Telocity Services. GE will be
responsible for obtaining and paying for all necessary licenses for such
solution.

      14.4  Year 2000 Compliance. Telocity represents and warrants that the
Telocity Services and the Residential Gateways are Millennium Compliant.
"Millennium Compliant" shall mean that the Telocity Services and Telocity
Equipment provided by Telocity shall, if applicable, (a) properly manage,
manipulate and process date information before, during and after January 1, 2000
including but not limited to accepting date input, providing date output,
performing calculations on dates or portions of dates, calculating leap years;
(b) function accurately with its documentation and without serious interruption
before, during and after January 1, 2000 without any substantial adverse change
in operation, function, or performance associated with dates; (c) respond to
two-digit year date input in a way that resolves any ambiguity as to century in
a disclosed, defined and predetermined manner; and (d) store and provide output
of date information in ways that are unambiguous as to century. It shall not be
deemed a breach of this Year 2000 Warranty if there is a failure to properly
manipulate and process date information that would not have arisen but for the
failure of hardware or software not provided by Telocity, or any modifications
of the Telocity Services or Telocity Equipment not made by Telocity. In
addition, Telocity agrees to cooperate in a commercially reasonable manner with
GE in conducting Year 2000 interoperability tests to ensure that the Telocity
Services and Telocity Equipment supplied to GE by Telocity do not adversely
affect the operation, output, functionality or other elements of GE's internal
computer network. Further, Telocity shall cooperate with GE in providing
information to third parties, such as customers, regulatory bodies, and
auditors, regarding Telocity's Year 2000 compliance as it relates to the
Telocity Services and Residential Gateways. GE's sole and exclusive remedy for
breach of this warranty shall be Telocity's use of commercially reasonable
efforts to correct or replace any Telocity Services and Telocity Equipment so
that they comply with this subsection.

      14.5  Limitations. The limited warranty set forth in this Section 13
("Representations and Warranties") also shall not apply if (but only to the
extent that): (a) any Telocity Equipment used in connection with the Telocity
Services has been subjected to physical or electrical stress, misuse, neglect,
accident or abuse, or damaged by any other external causes unless such external
causes were the result of negligent acts or omissions by Telocity or its
subcontractors; (b) Telocity Services or Telocity Equipment have been installed,
repaired, or altered by anyone other than Telocity or Telocity's subcontractors
or authorized agents, without Telocity's express and prior written approval; (c)
Telocity Services or Telocity Equipment are used in violation of applicable law
or in violation of instructions furnished by Telocity; (d) the problems
experienced by GE or Users relate to limitations of the public telephone
network, including without

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<PAGE>   21

limitation, the speed at which Telocity Services can be provided or whether such
Telocity Services will be available at all; (e) performance is adversely
affected by network maintenance; (f) accidents caused by third parties adversely
affect the network other than by Telocity or its subcontractors; or (g)
unauthorized users adversely affect the network.

      14.6  Disclaimer. EXCEPT AS SPECIFICALLY WARRANTED ABOVE, THE TELOCITY
SERVICES, RESIDENTIAL GATEWAYS AND TELOCITY EQUIPMENT ARE PROVIDED "AS IS," AND
neither party MAKES ANY OTHER WARRANTY, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE
WITH RESPECT TO THE TELOCITY SERVICES, RESIDENTIAL GATEWAYS OR TELOCITY
EQUIPMENT. Telocity SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD
PARTY RIGHTS. Telocity DOES NOT WARRANT THAT THE TELOCITY SERVICES, RESIDENTIAL
GATEWAYS OR TELOCITY EQUIPMENT SHALL MEET GE'S OR ITS USERS' REQUIREMENTS, THAT
ERRORS IN TRANSMISSION WILL NOT OCCUR, THAT THE TELOCITY SERVICES, RESIDENTIAL
GATEWAYS OR TELOCITY EQUIPMENT SHALL BE SECURE, UNINTERRUPTED OR ERROR-FREE, OR
THAT DEFECTS OR ERRORS IN THE TELOCITY SERVICES, RESIDENTIAL GATEWAYS OR
TELOCITY EQUIPMENT SHALL BE CORRECTED; PROVIDED THAT THE FOREGOING DISCLAIMERS
SHALL NOT BE CONSTRUED TO EXCUSE TELOCITY FROM THE PERFORMANCE OF ITS EXPRESS
OBLIGATIONS UNDER THIS AGREEMENT.

15.   INDEMNIFICATION.

      15.1  Indemnification by Telocity. Telocity agrees to defend, indemnify
and hold GE harmless from and against any and all damages, costs, liabilities,
expenses and settlement amounts incurred in connection with any suit, claim, or
proceeding brought by a third party arising out of: (i) Telocity's gross
negligence or willful misconduct in the performance of obligations under this
Agreement; (ii) Telocity's misrepresentations to any User regarding the Telocity
Services or Residential Gateway; (iii) the violation by Telocity of any law or
regulation; or (iv) for injuries or deaths of persons or loss of or damage to
property arising out of the negligence or willful misconduct of Telocity in
connection with Telocity's performance of this Agreement, except to the extent
caused by or contributed to by GE or any other third party not under the control
of Telocity.

      15.2  Indemnification by GE. GE agrees to defend, indemnify and hold
Telocity harmless from and against any and all damages, costs, liabilities,
expenses and settlement amounts incurred in connection with any suit, claim, or
proceeding brought by a third party arising out of: (i) GE's or any
Telecommuter's gross negligence or willful misconduct in the performance of
obligations under this Agreement; (ii) GE's misrepresentations to any User
regarding the Telocity Services or Residential Gateway; (iii) GE's or any
Telecommuter's use of the DSL Services, Residential Gateways, and/or Telocity
Equipment inconsistent with applicable law or regulation or this Agreement; or
(iv) for injuries or deaths of persons or loss of or damage to property arising
out of the negligence or willful misconduct of GE in connection with GE's
performance of this Agreement, except to the extent caused by or contributed to
by Telocity or any other third party not under the control of GE.

                                  Confidential
                                       20

<PAGE>   22

      15.3  Intellectual Property Indemnification.

            (a)   Telocity's Indemnity. Telocity agrees to defend, indemnify,
and hold GE harmless from and against any and all damages, costs, liabilities,
expenses, and settlement amounts incurred in connection with any suit, claim, or
proceeding brought by any third party arising out of infringement by Telocity
Equipment (including software) of any copyright, trade secret, patent right, or
other Intellectual Property right of any third party. Telocity may, at its
option and expense (in addition to fulfilling its indemnity obligations above):
(a) replace the Telocity Equipment with substantially equivalent goods that do
not infringe; (b) modify the Telocity Equipment so that they no longer infringes
but remains substantially equivalent; (c) if the Telocity equipment cannot be
replaced or modified, obtain for GE the right to continue its license rights to
the Telocity Equipment at no additional charge to GE; or (d) if none of the
foregoing is reasonably available, terminate GE's license to such Telocity
Equipment, provided that if Telocity terminates GE's license, then Telocity
shall be liable to GE for the commercially reasonable costs incurred by GE in
procuring alternative equipment and services similar to those provided by
Telocity under this Agreement. Telocity will not be liable for claims based
upon: (a) the use or combination of the Telocity Equipment with software,
hardware, products, methods, processes, or other materials not provided by
Telocity (except for the Minimum System Requirements specified in Exhibit C) if
infringement would not have occurred in the absence of such combination; (b) any
marking or branding not applied by Telocity (or at the request or with the
approval of Telocity); or (c) any use of an altered or modified version of the
Telocity Equipment (unless Telocity has approved such alteration or
modification) if infringement would not have occurred but for the alteration or
modification. THIS SECTION STATES TELOCITY'S SOLE AND EXCLUSIVE OBLIGATION WITH
RESPECT TO INFRINGEMENT CLAIMS.

            (b)   GE's Indemnity. GE agrees to defend, indemnify, and hold
Telocity harmless from and against any and all damages, costs, liabilities,
expenses, and settlement amounts incurred in connection with any suit, claim, or
proceeding brought by any third party arising out of infringement by Telocity
Equipment (including software) of any copyright, trade secret, patent right, or
other Intellectual Property right of any third party based upon: (a) the use or
combination of the Telocity Equipment with software, hardware, products,
methods, processes, or other materials not provided by Telocity (except for the
Minimum System Requirements specified in Exhibit C), but provided by GE, its
Telecommuters, Affiliates, or Affinity Users if infringement would not have
occurred in the absence of such combination; (b) any marking or branding not
applied by Telocity (or at the request or with the approval of Telocity) but
provided by GE, its Telecommuters, Affiliates, or Affinity Users; (c) any use of
an altered or modified version of the Telocity Equipment (unless Telocity has
approved such alteration or modification) if infringement would not have
occurred but for the alteration or modification by GE, its Telecommuters,
Affiliates, or Affinity Users. THIS SECTION STATES GE's SOLE AND EXCLUSIVE
OBLIGATION WITH RESPECT TO INFRINGEMENT CLAIMS.

      15.4  Notice of Claims. Each party's obligation, as indemnitor, to
indemnify the other party, as indemnitee, pursuant to this Section 14
("Indemnification") is subject to the indemnitee party (i) giving the indemnitor
party prompt written notice of any such claim; (ii) giving the indemnitor party
sole control over the defense and settlement of any such claim; (iii) providing

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                                       21
<PAGE>   23

full cooperation for the defense of any such claim, at the indemnitor party's
expense; and (iv) not entering into any settlement or compromise of any such
claim without the indemnitor party's prior written approval.

      15.5  Sole Remedy. THE RIGHTS GRANTED TO EACH PARTY AS INDEMNITEE UNDER
THIS SECTION 14 SHALL BE THE SOLE AND EXCLUSIVE REMEDY, AND SOLE OBLIGATION OF
EACH PARTY AS INDEMNITOR, FOR ANY CLAIMS FOR INDEMNIFICATION BROUGHT UNDER THIS
AGREEMENT.

16. LIMITED LIABILITY.

      16.1  EXCEPT FOR LIABILITY RESULTING FROM BREACH OF SECTION 12
("CONFIDENTIALITY"), IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY
OR ANY OTHER ENTITY FOR LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS
OR SERVICES, OR ANY EXEMPLARY, PUNITIVE, INDIRECT, SPECIAL, CONSEQUENTIAL OR
INCIDENTAL DAMAGES, UNDER ANY CAUSE OF ACTION AND WHETHER OR NOT SUCH PARTY OR
ITS AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

      16.2  EXCEPT FOR LIABILITY RESULTING FROM BREACH OF SECTION 12
("CONFIDENTIALITY") AND FOR CLAIMS DESCRIBED IN THE LAST SENTENCE OF THIS
SECTION 13.2, IN NO EVENT SHALL EITHER PARTY'S LIABILITY FOR DAMAGES UNDER THIS
AGREEMENT EXCEED TWICE THE AMOUNT PAID OR PAYABLE BY GE TO TELOCITY FOR THE
TELOCITY SERVICES DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE FILING OF
THE CLAIM; PROVIDED THAT IF THE LIABILITY OCCURS DURING THE FIRST TWELVE (12)
MONTHS OF THIS AGREEMENT, LIABILITY SHALL BE LIMITED TO THE AMOUNT THAT WOULD
HAVE BEEN PAID OR PAYABLE (OR, IN FACT, WAS EVENTUALLY PAID OR PAYABLE) TO
TELOCITY BY GE FOR THE TELOCITY SERVICES DURING THE INITIAL TWELVE (12) MONTH
PERIOD. THIS LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL
PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. Notwithstanding any contrary
provision contained herein or elsewhere in this Agreement, there shall be no
limitation of liability for either party for damages resulting from (i) losses
for death or bodily injury to any person for which the party or its
subcontractors are legally responsible, (ii) malicious or criminal acts or
omissions, or (iii) a party's failure to comply with any law or regulation; (iv)
third-party claims subject to indemnification under this Agreement.

17.   INSURANCE.

      17.1  Insurance. During the term of this Agreement, Telocity shall obtain
and maintain the following insurance: (a) Commercial General Liability
Insurance, including, bodily injury and property damage liability, products and
completed operations liability, contractual liability, and personal and
advertising injury liability coverages, with a combined single limit for bodily
injury and property damage liability of not less than one million dollars
($1,000,000) per occurrence with at least a two million dollar ($2,000,000)
general aggregate; and (b) Professional

                                  Confidential
                                       22
<PAGE>   24

Liability (errors and omissions) with an aggregate limit of not less than one
million dollars ($1,000,000).

      17.2  Certificate of Insurance. Upon GE's reasonable request, Telocity
will provide a certificate of insurance evidencing the coverages maintained by
Telocity. Telocity will not cancel or reduce its insurance coverage below the
amounts set forth in this Section 16 without giving GE at least thirty (30) days
prior written notice.

18.   TERM AND TERMINATION.

      18.1  Term.

            (a)   Initial Term. This Agreement shall commence on the Effective
Date and, subject to early termination as permitted under this Agreement, shall
continue in effect for an initial term of two (2) years (the "Initial Term").

            (b)   Automatic Renewal. This Agreement shall be renewed
automatically for successive one (1) year periods after expiration of the
Initial Term and each renewal term, unless either party provides the other party
with written notice of its intent not to renew this Agreement at least ninety
(90) days prior to the expiration of the then-current term. Each party agrees to
negotiate in good faith regarding the financial terms that shall apply for the
ensuing renewal term. Upon agreement, such financial terms shall be specified in
writing and the provisions of this Agreement related to fees and payments will
be amended to reflect such terms for the applicable renewal term. If the parties
cannot agree within thirty (30) days upon an amendment related to fees and
payments after the expiration of the term, either party may elect to terminate
this Agreement within ten (10) business days by providing written notice to the
other party. If neither party terminates within these ten (10) business days,
this Agreement is automatically renewed for another one (1) year period under
the same fees and payments terms as previously in effect.

      18.2  Termination for Cause. This Agreement may be terminated by either
party upon notice, if the other party (i) breaches any material term or
condition of this Agreement and, in the case of breaches that are capable of
being cured, fails to remedy the breach within thirty (30) days after being
given notice thereof; or (ii) becomes the subject of any voluntary or
involuntary proceeding under the United States Bankruptcy Code, as amended, or
similar insolvency proceeding and such proceeding is not terminated within sixty
(60) days of its commencement.

      18.3  Effect of Termination. Notwithstanding the expiration or termination
of this Agreement, or anything to the contrary set forth herein: (a) all IP
Addresses obtained for Users as part of the Telocity Services shall remain the
sole and exclusive property of Telocity; (b) Telocity may inform Telecommuters
via electronic mail that such Telecommuters may elect to continue receiving
Telocity Services by changing the responsibility for their account and the
payment of Telocity Services to themselves; (c) GE shall, at its own cost and
expense, return, or shall require Telecommuters who do not elect to change the
status of their account to contract directly with Telocity under its consumer
offering to return, all Telocity Equipment and Residential Gateways, as well as
any other information and material provided by Telocity, in the same condition
as when provided by Telocity, reasonable wear and tear excepted, within thirty

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<PAGE>   25

(30) days of expiration or termination; (d) each party shall immediately cease
all new uses of the trademarks of the other party and shall discontinue existing
uses thereof; and (e) each party shall return or destroy any Confidential
Information as pursuant to Section 13.4.

      18.4  Survival. The following Sections shall survive the termination of
this Agreement for any reason: 1 ("Definitions"), 4.2(c) ("Removal"), 8 ("Fees
and Payment Terms") but only if payments are outstanding at termination, 10.2
("Restrictions"), 12 ("Title and Ownership"), 13 ("Confidential Information"),
14.5 ("Limitations"), 14.6 ("Disclaimers"), 15 ("Indemnification"), 16 ("Limited
Liability"), 18.3 ("Effect of Termination"), 18.4 ("Survival"), and 20
("General"). All other rights and obligations of the parties shall cease upon
termination of this Agreement.

19.   DISPUTE RESOLUTION

      19.1  Alternate Dispute Resolution. Telocity and GE waive their rights to
resolve disputes, claims, or controversies arising out of or relating to this
Agreement or the breach of this Agreement through any court proceeding or
litigation and acknowledge that all such disputes, claims, or controversies
shall be resolved pursuant to this Article, except that equitable relief may be
sought pursuant to Section 13 ("Confidential Information"), Section 12 ("Title
and Ownership") or by Telocity to enforce the Acceptable Use Policy. Any
judicial proceeding may be brought to compel arbitration pursuant to this
Agreement or to confirm or enforce any award rendered by the arbitrator or the
Arbitration Panel from any court of competent jurisdiction. If a party refuses
to submit to arbitration after agreeing to this provision, it may be compelled
to arbitrate under federal or state law. Both parties represent to the other
that this waiver is made knowingly and voluntarily after consultation with and
upon advice of counsel, and is a material part of this Agreement.

      19.2  Informal Dispute Resolution. Any dispute, controversy, or claim
between Telocity and GE (except as expressly provided in paragraph A above),
arising out of or relating to this Agreement or the breach of this Agreement,
whether based on contract, tort, common law, equity, statute, regulation, order
or otherwise ("Dispute") shall be resolved as follows:

            (a)   Upon written request of either Telocity, on the one hand, or
GE, on the other hand, one or more duly appointed non-lawyer representative(s)
of each party will meet for the purpose of attempting to resolve such dispute.
Should they be unable to resolve the Dispute, Telocity's Manager of the GE
account, or his or her designee will meet with GE's Manager, Telecom Sourcing,
GE Global Services Operation, or his/her designee (the "Executives") in an
effort to resolve the dispute. Said meeting shall be in person or by telephone.
The parties agree that if their attempt to resolve the dispute informally does
not result in a settlement agreement, written and oral statements made in this
process shall not be admissible in subsequent arbitration proceedings or legal
proceedings between the parties.

            (b)   The Executives shall meet as often as the parties agree to
discuss the problem in an effort to resolve the Dispute without the necessity of
any formal proceeding.

            (c)   Formal proceedings for the resolution of a Dispute may not be
commenced until the earlier of: (i) the parties concluding in good faith that
amicable resolution

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<PAGE>   26

through the procedures set forth in subsections one and two does not appear
likely; (ii) the expiration of the thirty-five (35) day period immediately
following the initial request to negotiate the Dispute; provided, however, that
this Article will not be construed to prevent a party from instituting formal
proceedings earlier to avoid the expiration of any applicable limitations
period, to preserve a superior position with respect to other creditors, or to
seek temporary or preliminary injunctive relief. The commencement of a
proceeding pursuant to this provision does not relieve a party from the
executive consultation requirement contained in this Article.

      19.3  Arbitration

            (a)   If the parties are unable to resolve any Dispute as
contemplated by this Article, such Dispute shall be submitted to mandatory and
binding arbitration by either Telocity, on one hand, or GE, on the other hand
(the "Disputing Party"). Except as otherwise provided in this Section, the
arbitration shall be submitted to JAMS/Endispute, Inc. ("JAMS") pursuant to the
then current JAMS Streamlined Rules for Commercial, Real Estate and Construction
Cases.

            (b)   To initiate the arbitration, the Disputing Party shall notify
the party in writing (the "Arbitration Demand") with a copy to the JAMS, which
shall (i) describe in reasonable detail the nature of the Dispute, (ii) state
the amount of the claim, and (iii) specify the requested relief. Within fifteen
(15) days after the other party's receipt of the Arbitration Demand, such other
party shall file, and serve on the Disputing Party, a written statement (i)
answering the claims set forth in the Arbitration Demand and including any
affirmative defenses of such party; (ii) asserting any counterclaim, which shall
(x) describe in reasonable detail the nature of the Dispute relating to the
counterclaim, (y) state the amount of the counterclaim, and (z) specify the
requested relief.

            (c)   If the amount of the controversy set forth in either the claim
or counterclaim is less than $500,000, then a single arbitrator shall resolve
the matter selected pursuant to the rules of JAMS.

            (d)   If the amount of the controversy set forth in either the claim
or counterclaim is equal to or exceeds $500,000, the matter shall be resolved by
a panel of three arbitrators (the "Arbitration Panel") selected pursuant to the
rules of JAMS. Decisions of a majority of the members of the Arbitration Panel
shall be determinative.

            (e)   The arbitration hearing shall be held in such neutral location
as the parties may mutually agree or, if they cannot agree, San Francisco. The
Arbitrator or Arbitration Panel is specifically authorized in any proceeding
pursuant to subsection (d) to render partial or full summary judgment as
provided for in the Federal Rules of Civil Procedure. The Federal Rules of
Evidence shall apply to the arbitration hearing. The arbitration proceedings and
all testimony, filings, documents, and information relating to or presented
during the arbitration proceedings shall be deemed to be information subject to
the confidentiality provisions of this Agreement.

            (f)   Should an arbitrator refuse or be unable to proceed with
arbitration proceedings as called for by this Article, the arbitrator shall be
replaced pursuant to the rules of JAMS. If an arbitrator is replaced pursuant to
this subsection after the arbitration hearing has

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<PAGE>   27

commenced, then a rehearing shall take place in accordance with the provisions
of this Article and the Code of Procedure of JAMS.

            (g)   At the time of granting or denying a motion of summary
judgment and within fifteen (15) days after the closing of the arbitration
hearing, the arbitrator or Arbitration Panel shall prepare and distribute to the
parties a writing setting forth the arbitrator's or Arbitration Panel's finding
of facts and conclusions of the law relating to the Dispute, including the
reasons for the giving or denial of any award. The findings and conclusions and
the award, if any, shall be deemed to be information subject to the
confidentiality provisions of this Agreement.

            (h)   The arbitrator or Arbitration Panel is instructed to schedule
promptly all discovery, which shall be conducted according to the Federal Rules
of Civil Procedure, and other procedural steps and otherwise to assume case
management initiative and control to effect an efficient and expeditious
resolution of the Dispute. The arbitrator or Arbitration Panel is authorized to
issue monetary sanctions against a party if, upon a showing of good cause, such
party is held to be unreasonably delaying the proceeding.

            (i)   Any award rendered by the arbitrator or Arbitration Panel will
be final, conclusive and binding upon the parties, and any judgment thereon may
be entered and enforced in any court of competent jurisdiction.

            (j)   Each party will bear a pro rata share of all fees, costs and
expenses of the arbitrators, and notwithstanding any law to the contrary, each
party will bear all the fees, costs and expenses of its own attorneys, experts
and witnesses; provided, however, that in connection with any judicial
proceeding to compel arbitration pursuant to this Agreement or to confirm,
vacate or enforce any award rendered by the arbitrator or Arbitration Panel, the
prevailing party in such a proceeding will be entitled to recover attorneys'
fees and expenses incurred in connection with such proceedings, in addition to
any other relief to which it may be entitled.

20.   GENERAL.

      20.1  Governing Law and Venue. This Agreement shall be governed by,
interpreted and construed under the laws of the State of New York excluding
choice of law principles. In no event shall this Agreement be governed by the
United Nations Convention on Contracts for the International Sale of Goods. The
exclusive venue for all actions arising out of or related to this Agreement
shall be the federal and state courts having within their venue San Francisco,
California. Both parties agree to submit to the jurisdiction of such courts.

      20.2  Force Majeure. Neither party shall be liable for its failure or
delay in performance of its obligations under this Agreement due to causes
beyond its reasonable control, including but not limited to: acts of God, fire,
flood or other catastrophes; any law, order, regulation, direction, action, or
request of any governmental entity or agency, or any civil or military
authority; power, electrical or communication systems interruptions, national
emergencies, insurrections, riots, wars; unavailability of rights-of-way or
materials; or strikes, lock-outs, work stoppages, or other labor difficulties,
taking into account the extent to which the party might have avoided the force
majeure condition had it taken commercially reasonable measures to implement a
disaster recovery plan. If a force majeure condition persists for more

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than sixty (60) days, resulting in circumstances that would otherwise be a
material breach of a party's obligations under this Agreement, the other party
may terminate this Agreement upon ten (10) days written notice.

      20.3  Assignment. Neither party may assign this Agreement or any
obligations or rights thereunder (except the right to receive payments) without
the consent of the other party, which consent shall not be unreasonably
withheld. Notwithstanding the foregoing, either party may assign this Agreement
in connection with the sale of all or substantially all of such party's assets
or equity, or in connection with a merger or acquisition involving such party in
which such party is not the surviving entity, and Telocity may assign this
Agreement in connection with its Delaware re-incorporation. Subject to the
foregoing, this Agreement shall inure to the benefit of each of the party's
successors and assigns.

      20.4  Notices. Unless specified elsewhere, all notices or other
communications required or permitted to be delivered to either party under this
Agreement shall be in writing and shall be sent by Federal Express, United
Parcel Service or other reputable, national courier delivery service and will be
deemed received on the date the receiving party signs for the delivery as
evidenced by the courier's receipt and will be deemed received upon
acknowledgement of transmission, addressed and sent as follows:

To Telocity:            Telocity, Inc.
                        10355 N. DeAnza Blvd.
                        Cupertino, CA  95014
                        Attn:  Legal Department

To GE:                  General Electric Company
                        Global Services Operation
                        1 Independence Way
                        Princeton, NJ 08540
                        Attn:   Manager Telecom Sourcing

With a copy to:         General Electric Company
                        3135 Easton Turnpike
                        Fairfield, CT  06431
                        Attn:  Manager, GSO Sourcing

      20.5  Severability. If a court of competent jurisdiction holds any
provision in this Agreement to be invalid or unenforceable, then it shall be
severed from the remainder of this Agreement, and the remaining provisions shall
remain in full force and effect.

      20.6  Counterparts. This Agreement may be executed in counterparts, all of
which, taken together, shall be regarded as one and the same instrument.

      20.7  Waiver. Except as otherwise provided herein, the failure of either
party to enforce at any time the provisions of this Agreement shall in no way be
constituted to be a

                                  Confidential
                                       27
<PAGE>   29

present or future waiver of such provisions, nor in any way affect the right of
either party to enforce each and every such provision thereafter.

      20.8  Independent Contractors. The relationship of Telocity and GE
established by this Agreement is that of independent contractors, and nothing
contained in this Agreement shall be construed to constitute the parties as
partners, joint ventures, co-owners or otherwise as participants in a joint or
common undertaking, or allow either party to create or assume any obligation on
behalf of the other party.

      20.9  Import and Export Controls. GE shall not import, export, or
re-export the Telocity Equipment, any Telocity software, or Residential Gateways
or any underlying information or technology except in full compliance with all
United States and other applicable laws and regulations. In addition, without
limiting the foregoing in any way, none of the Telocity Equipment, Residential
Gateway, Telocity Software or underlying information or technology may be
exported or re-exported (i) into (or to a national or resident of) Cuba, Iran,
Iraq, Libya, North Korea, Syria, or Sudan, or (ii) to anyone on the US Treasury
Department's list of Specially Designated Nationals or the US Commerce
Department's Table of Deny Orders. By entering into this Agreement, GE is
agreeing to the foregoing and is representing and warranting that it and its
Users are not located in, under control of, or a national or resident of any
such country or on any such list.

      20.10 Modifications. No amendment or modification which purports to modify
or supplement the printed text of this Agreement or any Exhibit, will add to or
vary the terms of this Agreement unless signed by a duly authorized
representative of each of the parties. The preprinted terms on any GE purchase
order shall not modify or amend this Agreement.

      20.11 Entire Agreement. The terms and conditions of this Agreement and the
Exhibits attached hereto constitute the entire agreement between the parties
regarding the subject matter described herein and supersede all previous and
contemporary agreements and understandings, whether oral or written, between the
parties hereto. The Exhibits attached to this Agreement as of the Effective Date
are:

      A.    Available Locations

      B.    Minimum System Requirements

      C.    Code of User Conduct

      D.    Pricing

      E.    Support Services

      F.    GE Network Edge Locations for Telocity Equipment Co-location

      G.    Security

      H.    Description of Residential Gateway

                                  Confidential
                                       28
<PAGE>   30

        I.     Description of Telocity Services

                                  Confidential
                                       29
<PAGE>   31

      IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
signed by duly authorized officers or representatives as of the date first above
written.

TELOCITY, INC.                           GENERAL ELECTRIC COMPANY

By:___________________________________   By:___________________________________

Name:_________________________________   Name: ________________________________
        Print                                    Print

Title:________________________________   Title:________________________________

                                  Confidential
                                       30
<PAGE>   32

                                    EXHIBIT A

                               Available Locations

United States

BellSouth service area: Alabama, Florida, Georgia, Kentucky, Louisiana,
Mississippi, North Carolina, South Carolina, Tennessee.

Upper Midwest area: includes Chicago, Detroit, Pontiac, Milwaukee, Columbus,
Cleveland, Akron and Indianapolis.

Bell Atlantic service area: launched in February 2000.

SBC/Pacific Bell service area: expected to be launched in April 2000.

                                  Confidential
                                       31
<PAGE>   33

                                    EXHIBIT B

                           Minimum System Requirements

Windows 95/98 PC

-     Pentium or greater processor
-     32MB RAM, 10 MB free hard disk space (minimum)
-     CD ROM for software installation
-     Ethernet, USB* or parallel port**
-     Microsoft Internet Explorer 4.x (or later) or Netscape Navigator 4.x (or
      later)

Windows NT PC

-     Pentium or greater processor
-     32MB RAM, 10 MB free hard disk space (minimum)
-     CD ROM for software installation
-     Ethernet, USB* or parallel port**
-     Microsoft Internet Explorer 4.x (or later) or Netscape Navigator 4.x (or
      later)

Apple

-     MacOS computer running system version 7.5.3 or later
-     MacTCP or Open Transport with TCP/IP control panels and DHCP
-     Ethernet port
-     32MB RAM
-     Microsoft Internet Explorer 4.x (or later) or Netscape Navigator 4.x (or
      later)

UNIX

-     Workstation running any UNIX operating system
-     TCP/IP connectivity
-     Ethernet software with DHCP capability
-     Microsoft Internet Explorer 4.x (or later) or Netscape Navigator 4.x (or
      later)

*USB requires Windows 98.
**User may need to temporarily suspend PC connection to modem in order to use
devices attached to printer pass-through port, depending on the type/make of
device.

                                  Confidential
                                       32
<PAGE>   34

                                    EXHIBIT C

                              Code of User Conduct

      1.    Telocity Services. Please note that Telocity is providing the
Telocity Services to you exclusively for telecommuter usage in connection with
work for GE. Accordingly, you acknowledge and agree to the following:

        THE SERVICE IS BROADBAND INTERNET ACCESS PROVIDED PRIMARILY TO
        RESIDENTIAL USERS, HOWEVER, TELOCITY MAY PROVIDE THE SERVICE, AT ITS
        DISCRETION, TO CUSTOMERS WHO WILL USE IT FOR COMMERCIAL PURPOSES,
        SUBJECT TO THE BELOW LIMITATIONS. THE SERVICE IS NOT AVAILABLE TO USERS
        WHO WILL HOST COMMERCIAL WEBSITES.

        IN ORDER TO PREVENT USAGE THAT MAY IMPACT OTHER CUSTOMERS, TELOCITY MAY,
        AT ITS DISCRETION, INCLUDE A LIMITATION ON THE AMOUNT OF UPSTREAM DATA
        THROUGHPUT--MEANING FROM THE EQUIPMENT OUT TO THE TELOCITY NETWORK. IN
        THE EVENT THAT TELOCITY ELECTS TO INCORPORATE SUCH LIMITATION, AND USAGE
        EXCEEDS THE MAXIMUM, TELOCITY MAY, AT ITS DISCRETION, EITHER: PROVIDE AN
        OPTION TO PURCHASE ADDITIONAL THROUGHPUT; REDUCE THE TRANSMISSION SPEED
        FOR SERVICE UNTIL THE BEGINNING OF THE NEXT MONTH; OR LIMIT OR SUSPEND
        SERVICE UNTIL THE BEGINNING OF THE NEXT MONTH.

      2.    Other Use Limitations.

            A.    You agree to comply with Federal and State regulations, the
rules, regulations and policies, including but not limited to, Telocity's
Acceptable Use Policy, which is set forth on the World Wide Web at
http:www.telocity.com/acceptableuse and periodically updated. The Acceptable Use
Policy is applicable to all your usage of the Telocity Services and any network
that you may access through the Telocity Services. You are required to monitor
the Acceptable Use Policy by accessing it on the World Wide Web from time to
time. You acknowledge that Telocity will not separately provide notice of
changes to the Acceptable Use Policy. Any violation of the Acceptable Use Policy
shall be cause for Telocity to suspend or terminate the Telocity Services, at
its discretion.

            B.    NOTHING CONTAINED IN THIS AGREEMENT MAY BE CONSTRUED TO CONVEY
TO YOU ANY INTEREST, TITLE, OR LICENSE IN USER IDS, ELECTRONIC MAIL ADDRESS,
UNIVERSAL RESOURCE LOCATORS, IP ADDRESSES OR DOMAIN NAMES USED BY YOU IN
CONNECTION WITH THE TELOCITY SERVICES.

                                  Confidential
                                       33
<PAGE>   35

            C.    Telocity reserves the right to suspend or terminate the
Telocity Services to you, or to suspend or terminate any user IDs, electronic
mail addresses, Universal Resource Locators or domain names used by you, in the
event it is used in a manner which (i) constitutes violation of any law,
regulation or tariff (including, without limitation, copyright and intellectual
property laws); (ii) is defamatory, fraudulent, obscene or deceptive; (iii) is
intended to threaten, harass or intimidate; (iv) tends to damage the name or
reputation of Telocity, its parent, affiliates, partners or subsidiaries; (v)
violates the terms or conditions of the Agreement; or (vi) interferes with other
customers' use and enjoyment of the Telocity Services provided by Telocity.

            D.    You understand and agree that you will maintain control over
the use of your Telocity Services. You agree that any attempt to use the
Telocity Services to break security, or to access an account which does not
belong to you or an account which you are not authorized to access, shall be
considered a material breach of the Agreement, and such breach may result in
suspension or termination of the Telocity Services to you at Telocity's
discretion. You further agree to immediately notify Telocity of (i) any
unauthorized use of your account and/or (ii) any breach, or attempted breach, of
security known to you.

                                  Confidential
                                       34
<PAGE>   36
                                    EXHIBIT D

                                     Pricing

              TELOCITY SERVICES PRICING FOR TELECOMMUTERS -- UNITED STATES ONLY
<TABLE>
<CAPTION>

Term - two (2) year minimum
------------------------------------------------------------------------------------
<S>                                          <C>        <C>               <C>
SUBSCRIBER VOLUME                          < 5,000      5001 - 15,000     15,0001 +
                                             SUBS            SUBS            SUBS

STANDARD TELECOMMUTER PACKAGE

Basic Monthly Service, Firewall             $66.95          $61.95          $57.95
Service, VPN Service*

Fee for Basic Monthly Service             $41.95/mth      $41.95/mth      $41.95/mth
(high-speed Internet Access including      per User        per User        per User
one (1) IP Address/User)

Firewall Service fee per Location,       $10/mth per      $8/mth per      $6/mth per
per month                                    User            User            User

VPN Service fee per Location, per        $15/mth per     $12/mth per     $10/mth per
month                                        User            User            User

ADDITIONAL SERVICES

Recurring charge for Locations with       $5/mth per      $4/mth per      $3/mth per
2-14 IP Addresses                            User            User            User

Recurring charge for Locations with      $10/mth per      $7/mth per      $5/mth per
15-29 IP Addresses                           User            User            User

Unlimited usage high priority, per        $5/mth per      $4/mth per      $3/mth per
month                                        User            User            User

DataSafe Back-up Service (includes        $12.95 per      $11.95 per      $10.95 per
100 MBPS of storage space)                   User            User            User

NON-RECURRING CHARGES

Non-recurring installation charge         no charge       no charge       no charge
for Telecommuters who receive at
least two (2) years of Telocity
Services

Non-recurring installation charge       $250 per User   $250 per User   $250 per User
for any Telecommuter whose service
is terminated before at least two
(2) years of Telocity Service.

Non-recurring installation charge       $125 per User   $125 per User   $125 per User
for any Telecommuter whose service
is terminated after the one year
anniversary but prior to the
two-year anniversary of the
Telecommuter's service.
---------------------------------------------------------------------------------------
</TABLE>
*  See Paragraph 3, below.

                                  Confidential
                                       35
<PAGE>   37

Other Payment Terms:

1.    Telocity shall waive the shipping and installation charges for
Telecommuters who remain on the Telocity Service for a minimum of (2) years.
Should GE (or the Telecommuter) cancel service for a Telecommuter prior to the
conclusion of the first two (2) years, GE will pay a $250 fee for installation
[indicated above] or $125 fee if the service is terminated after the one year
anniversary but prior to tbe two-year anniversary of the Telecommuter's
service.Telocity will provide GE with a next generation Residential Gateway to
replace the Telecommuter's Gateway at such time as it becomes available. At that
time, GE will pay $100 for the upgrade.

2.    Telocity has not included any pricing for direct access from the Telocity
backbone to GE's network or terminating VPN equipment/software at GE Network
Edge Locations. Should GE wish to connect to Telocity's network directly instead
of through the Internet, additional costs for the dedicated lines depending on
speed, number of locations to connect and distance will apply. The type,
quantity and price for the terminating VPN equipment/software at the GE Network
Edge Locations will be determined based on vendor selection and the number of
Telecommuters. Telocity agrees that it shall, at GE's request, bill and collect
from Telecommuters charges to pay for any said cost, the proceeds of which would
be provided to the party paying for any such direct access charges.

3.    At such time as Firewall and VPN services are enabled for any Telecommuter
upon receipt of an order from an authorized representative of GE, Telocity will
begin delivering such services to the Telecommuter and GE will pay for the
Standard Telecommuter Package according to the pricing set forth above, in
addition to any other Telocity services being received by the Telecommuter.

          TELOCITY SERVICES PRICING FOR EMPLOYEES -- UNITED STATES ONLY

      For employees of GE who are not a GE Responsible Users for which orders GE
has no liability whatsoever, Telocity will offer its standard consumer offering,
except that the price will be $41.95 per month. GE and Telocity will work in
good faith to develop processes by which (a) Telocity will verify the employment
of these non-Telecommuter employees, (b) GE will alert Telocity of changes in
employment status that result in these non-Telecommuter employees no longer
being able to receive the $41.95 rate and (c) GE may upgrade these employees to
Telecommuters. In all other respects, non-Telecommuter employees who subscribe
to the Telocity Services will be treated under this Agreement as Affinity Users.

       TELOCITY SERVICES PRICING FOR AFFINITY USERS -- UNITED STATES ONLY

      For third party Affinity Users for which orders GE has no liability
whatsoever, Telocity will offer its standard consumer offering at $49.95 per
month. With a minimum one-year commitment, Affinity Users will receive the first
month free. With a minimum two-year commitment, Affinity Users will also receive
the thirteenth month free.

                                  Confidential
                                       36
<PAGE>   38

                                    EXHIBIT E

                                Support Services

The following terms and conditions, in addition to the terms of the Agreement,
shall govern the provision of support services.

1.    Support Levels.

      1.1   First-Tier Support. GE shall be responsible to provide all
Telecommuters with support with respect to the proper installation and use of
the Residential Gateway and the Telocity Services. Such support includes
answering and screening calls, installation assistance, if necessary, account
administration, problem identification and diagnosis, efforts to create a
repeatable demonstration of reported errors, problems or bugs and, if
applicable, the distribution of any patches, fixes or updates made available to
GE by Telocity. GE shall not represent to any Telecommuters or other third party
that Telocity is available or responsible for supporting Telecommuters directly.

      1.2   Second-Tier Support. Telocity shall provide second-tier support
services as described herein. Telocity shall provide support to GE's help desk
for the Telocity Equipment, Residential Gateways, and the Telocity Services
seven (7) days per week, twenty-four (24) hours per day, three hundred sixty
five (365) days per year via telephone and electronic mail. Second-Tier support
includes technical support to GE's help desk on installation issues, such as the
installation of microfilters for splitterless installations.

      1.3   Third-Tier Support. If any Telecommuter problem remains unresolved
after application of first-tier and second-tier support, or if GE experiences
problems with the Telocity Equipment that is not resolved after application of
second tier support, then Telocity shall provide GE with access to Telocity
engineers to help diagnose and remedy the problem at no additional charge to GE.

      1.4   Fourth-Tier Support. If any Telecommuter problem remains unresolved
after application of First-, Second-, and Third-Tier support, the Telocity shall
provide and GE shall reimburse Telocity for a qualified technician to assist the
Telecommuter at his or her office location or home address. Said Fourth-Tier
support shall be charged on an hourly basis at Telocity's then current base rate
between the hours of 7 a.m. to 7 p.m., Monday through Fridays excepting Federal,
GE Corporate and Telocity holidays, and at Telocity's then current after hours
rate at all other times, such rate not to exceed 150% of the base rate. Service
visits shall be charged as a two hour minimum time, shall be rounded to the next
hour and shall include total travel time.

2.    Support Limitations. Telocity shall not be responsible for service issues
concerning or relating to (i) a User's computer, network, software or hardware
(other than the Residential Gateway), (ii) altered, damaged or modified
Residential Gateways; (iii) problems caused by a User's negligence or
intentional misconduct; or (iv) Residential Gateways used in connection with a
Supported Platform or in a hardware environment other than that which the
Residential Gateway has been designed to operate.

                                  Confidential
                                       37
<PAGE>   39

                                    EXHIBIT F

          GE Network Edge Locations for Telocity Equipment Co-location

      GE has the option to choose to connect the GE network in multiple edge
locations to the Telocity backbone. Connections between Telocity POP and the GE
edge location will be the financial responsibility of GE and operational
responsibility of Telocity. The architecture of these edge locations, including
the speed of the connection to the Telocity backbone and the Telocity equipment
co-located at a GE (or GE supplier) location, will be determined by GE subject
to the approval of Telocity which shall not be unreasonably withheld. Telocity
shall not charge GE any additional fee, charge or consideration for the
management of the co-located edge devices.

                                  Confidential
                                       38
<PAGE>   40

                                    EXHIBIT G

                                    Security

      At GE's option, Telocity shall offer Virus Protection, Telecommuter VPN
and Firewall Service are features to GE telecommuters implemented on the next
generation Telocity Gateway which meets GE's reasonable specifications. So long
as GE has authorized Telocity to proceed with developing all or any said
features on or before April 1, 2000: (i) Said features shall be available no
later than December 2000 excepting only the Advanced Firewall Feature which
shall be available and field tested no later than November 30, 2000.; (ii) By
September 1, 2000 GE and Telocity will agree on an implementation plan and
rollout schedule to exchange the existing Telocity Gateway modem for the new
Telocity Gateway at those locations required by GE; and (iii) By December 31,
2000 the Advanced Firewall Feature shall be deployed to all existing and new
Telecommuters.

      The Virus Protection feature includes PC based client software and
automatic downloads of virus definitions. The software is included in the
Telocity Gateway installation CD and is distributed to consumers with the
Telocity Gateway fulfillment kit. A Special Serial Number for the installation
will be sent to GE telecommuters that allows installation of the permanent
version of the software (as opposed to the trial version). So long as GE has
authorized Telocity to proceed with said implementation at by July 1, 2000,
Telocity and GE will cooperate and use commercially reasonable efforts to
provide all existing or new Telecommuters the Virus Protection feature by July
2000.

      The integrated VPN feature allows telecommuters to securely exchange data
to GE from their local environment using encryption technologies. When users
attempt to enter the GE secured network the telecommuter is required to
authenticate via a GE Radius server on the DMZ. This will make connectivity into
GE's secured network consistent with GE's existing two-factor authentication
policies and procedures.

      The Firewall feature prevents unwanted access to the telecommuter's home
LAN from the Internet. There will be two versions of this feature: The basic
firewall allows the telecommuter to access all destination addresses and ports
on the Internet but restrict most incoming access from the Internet. The only
configuration option for the basic firewall is the ability to activate or
deactivate the feature. The advanced firewall allows the administrators of the
Telecommuter service to configure specific templates to be applied to the
Telecommuter's Gateway in order to allow or disallow access to and from the home
LAN.

                                  Confidential
                                       39
<PAGE>   41

                                 DELIVERY MATRIX

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------
     SERVICE          FEATURE        FIELD TEST       ROLL-OUT              COMMENT
                     AVAILABLE

<S>                <C>               <C>             <C>              <C>
Virus Protection     July 2000       August 2000     August and       Does not require Next
Feature                                              September 2000   Generation Gateway

Next Generation      July 2000       August 2000     September 2000
Gateway

VPN Feature          October 2000    November 2000   November and     Requires Next
                                                     December 2000    Generation Gateway

Basic Firewall       July 2000       August 2000     September 2000   Does not require Next
                                                                      Generation Gateway

Advanced Firewall    October 2000    November 2000   November and     Requires Next
                                                     December 2000    Generation Gateway
---------------------------------------------------------------------------------------------
</TABLE>

                                  Confidential
                                       40
<PAGE>   42

                                    EXHIBIT H

                       Description of Residential Gateway

      Telocity's Residential Gateway combines a DSL modem, a microprocessor unit
and an operating system. The Residential Gateway is a standalone unit that
operates independently of the computer's operating system and provides all of
the following features:

o     high-speed access to the Internet, which is available without the need to
      establish a dial-up connection;

o     personal computer connectivity with parallel, Ethernet and USB ports;

o     automated Residential Gateway software downloading;

o     technologies for ADSL, SDSL and G.Lite; and

o     speeds up to 1.5 megabits per second for SDSL and up to 7.5 megabits per
      second for ADSL. ADSL supports data rates from 384 Kpbs to 1.544 Mbps when
      receiving data (downstream rate) and from 128 Kbps to 384 Kbps when
      sending data (upstream rate). The actual speed realized depends on the
      distance from the Central Office (i.e., the closer the Telcommuter is to
      the Central Office, the better chance they have to reach the higher speeds
      referenced above). Speed can also be affected by line quality, which could
      be affected based on receivers and other telephone equipment placed on the
      line.

                                  Confidential
                                       41
<PAGE>   43

                                    EXHIBIT I

                        Description of Telocity Services

      Telocity Services shall mean at least the following minimum service levels
throughout the term of this Agreement.:

o     Always-On Internet Access.

o     Unlimited Access. Telocity will provide Telecommuters access to the
      Internet and our services with no per-minute usage charges.

o     E-Mail Accounts. Telocity will provide Telecommuters three e-mail
      accounts. If a Telecommuter requires additional e-mail accounts, we can
      provide them for an additional charge.

o     Personalized Web Pages. Telocity will provide up to 10 megabytes of
      storage space for each Telecommuter to store e-mails or design and host
      individual Web pages.

o     Remote Access. Telocity will also provide Telecommuters with access to the
      Internet, their e-mail accounts and other services remotely by using a
      toll-free dial-up connection.

                                  Confidential
                                       42
<PAGE>   44

--------------------------------------------------------------------------------

                                [FORM OF] WARRANT

                           To Purchase Common Stock of

                                 TELOCITY, INC.

                                Warrant No. [1]

                   No. of Shares of Common Stock: [40,000](1)

--------------------------------------------------------------------------------

--------
(1) There will be a separate agreement for each milestone.

<PAGE>   45

                               TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                                    PAGE
                                                                                    ----
<S>     <C>                                                                         <C>
I.      DEFINITIONS...................................................................1
II.     EXERCISE OF WARRANT...........................................................3
        2.1    Exercise Period........................................................3
        2.2    Exercise Notice; Delivery of Certificates..............................3
        2.3    Payment of Warrant Price...............................................4
        2.4    Payment of Taxes.......................................................4
        2.5    Fractional Shares......................................................4
III.    TRANSFER, DIVISION AND COMBINATION............................................5
        3.1    Transfer...............................................................5
        3.2    Division and Combination...............................................5
        3.3    Expenses...............................................................5
        3.4    Maintenance of Books...................................................5
IV.     ADJUSTMENTS...................................................................5
        4.1    Stock Dividends, Subdivisions and Combinations.........................5
        4.2    Fractional Interests...................................................6
        4.3    Other Capital Reorganization or Reclassification.......................6
V.      NOTICES TO WARRANT HOLDER.....................................................7
        5.1    Notice of Adjustments..................................................7
VI.     NO IMPAIRMENT.................................................................7
VII.    RESERVATION AND AUTHORIZATION OF COMMON STOCK.................................8
VIII.   TAKING OF RECORD; STOCK AND WARRANT TRANSFER OF BOOKS.........................8
IX.     RESTRICTIONS ON TRANSFERABILITY...............................................8
        9.1    Restrictive Legend.....................................................8
        9.2    Notice of Proposed Transfers; Requests for Registration................9
        9.3    Termination of Restrictions............................................9
</TABLE>

                                       i
<PAGE>   46

<TABLE>
<CAPTION>
                                                                                    PAGE
                                                                                    ----
<S>     <C>                                                                         <C>
X.      SUPPLYING INFORMATION.........................................................9
XI.     LOSS OR MUTILATION............................................................9
XII.    LIMITATION OF LIABILITY......................................................10
XIII.   REPRESENTATIONS AND WARRANTIES OF COMPANY....................................10
        13.1   Corporate Organization and Authority..................................10
        13.2   Capitalization........................................................10
        13.3   Corporate Power.......................................................10
        13.4   Authorization.........................................................10
        13.5   No Conflict with Other Instruments....................................10
XIV.    REGISTRATION RIGHTS..........................................................11
        14.1   Certain Definitions...................................................11
        14.2   Incidental Registration...............................................12
        14.3   Registration Procedures...............................................13
        14.4   Allocation of Expenses................................................14
        14.5   Indemnification.......................................................14
        14.6   Information by Holder.................................................17
        14.7   Confidentiality of Notices............................................17
        14.8   Termination...........................................................17
        14.9   Reports under the Exchange Act........................................17
XV.     MISCELLANEOUS................................................................18
        15.1   Nonwaiver and Expenses................................................18
        15.2   Notices...............................................................18
        15.3   Successors and Assigns................................................18
        15.4   Amendment; Waiver.....................................................18
        15.5   Severability..........................................................19
        15.6   Section and Other Headings............................................19
        15.7   Governing Law.........................................................19
        15.8   Covenant Regarding Consent............................................19
        15.9   Remedies..............................................................19
        15.10  Subscriber Target.....................................................19
</TABLE>

                                       ii
<PAGE>   47

THIS WARRANT HAS NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS
AMENDED OR ANY STATE SECURITIES LAWS AND MAY NOT BE OFFERED OR SOLD EXCEPT IN
COMPLIANCE THEREWITH AND THE PROVISIONS OF THIS WARRANT.

No. of Shares of Common Stock: [40,000]     Warrant No.  [1]

                                     WARRANT

                           To Purchase Common Stock of

                                 TELOCITY, INC.

                THIS IS TO CERTIFY THAT GENERAL ELECTRIC COMPANY ("GE"), or
registered assigns, in exchange for consideration the receipt and sufficiency of
which is hereby acknowledged, is entitled, at any time during the Exercise
Period (as hereinafter defined), to purchase from Telocity, Inc., a California
corporation ("Telocity"), [40,000] shares of Common Stock (subject to adjustment
as provided herein), in whole or in part, at a purchase price of $12.00 per
share (subject to adjustment as provided herein) all on the terms and conditions
and pursuant to the provisions hereinafter set forth.

I.      DEFINITIONS

                The following terms have the meanings set forth below:

                "Board" means the Board of Directors of Telocity.

                "Business Day" means any day that is not a Saturday, a Sunday or
a day on which commercial banks are required or permitted by law to be closed in
the City of New York.

                "Common Stock" means (except where the context otherwise
indicates) the Common Stock, par value $.001 per share, of Telocity.

                "Current Market Price" means, in respect of a share of Common
Stock, (i) if the Common stock is listed on a national securities exchange, the
Nasdaq National Market or other nationally recognized trading system, the
average of the high and low reported sale prices per share of Common Stock on
the trading day immediately preceding the date of determination, and (ii) if the
Common Stock is not quoted by a national securities exchange, the Nasdaq
National Market or other nationally recognized trading system, the "fair market
value" per share of Common Stock as determined by the Board and shall be the
price that would reflect the economic value of such shares on a fully
distributed basis (that is, as if such shares were traded on a free and active
market on an exchange or over-the-counter) giving effect to the exercise or
conversion of all convertible securities, if any (including the receipt by
Telocity of the related exercise or

<PAGE>   48

conversion price), in a sale by a willing seller under no compulsion to sell and
a willing buyer under no compulsion to buy, without any premium or discount for
any reason, including but not limited to any discount related to the offering of
such shares, any premium for control or any discount for illiquidity.
Notwithstanding the foregoing, if Holder shall object to any determination by
the Board pursuant to the preceding sentence, the Board shall retain an
independent appraiser reasonably satisfactory to Holder to determine such fair
market value.

                "Current Warrant Price" means, in respect of a share of Common
Stock on any date herein specified, the price at which a share of Common Stock
may be purchased pursuant to this Warrant on such date.

                "Exchange Act" means the Securities Exchange Act of 1934, as
amended, and all rules and regulations promulgated thereunder.

                "Expiration Date" means the date which is the earlier of (i) 12
months after the date on which the Subscriber Target was achieved or (ii)
termination of the Master Broadband Network Services Agreement dated the date
hereof between GE and Telocity (the "Services Agreement"); provided that in no
event shall the Expiration Date be later than 42 months following the date of
this Warrant.

                "Governmental Authority" means any nation or government, any
state or other political subdivision thereof, and any agency, department or
other entity exercising executive, legislative, judicial, regulatory or
administrative functions of or pertaining to government.

                "Holder" means the Person in whose name the Warrant set forth
herein is registered on the books of Telocity maintained for such purpose.

                "Person" means any individual, sole proprietorship, partnership,
limited liability company, joint venture, trust, unincorporated organization,
association, corporation, institution, public benefit corporation, entity or
government (whether federal, state, county, city, municipal or otherwise,
including, without limitation, any instrumentality, division, agency, body or
department thereof).

                "SEC" means the U.S. Securities and Exchange Commission, or any
successor thereto.

                "Securities Act" means the Securities Act of 1933, as amended,
and all rules and regulations promulgated thereunder.

                "Subscriber Target" means [4,000] subscribers, determined as set
forth in Section 15.10.

                "Transfer" means any disposition of any Warrant or Warrant Stock
or of any interest in either thereof, which would constitute a sale thereof
within the meaning of

                                       2
<PAGE>   49

the Securities Act; provided, however, that a Holder may only transfer a Warrant
or Warrant Stock to an "Affiliate" as that term is defined in the Services
Agreement.

                "Warrant" means this Warrant and all warrants issued upon
transfer, division or combination of, or in substitution for, this Warrant. All
Warrants shall at all times be identical as to terms and conditions and date,
except as to the number of shares of Common Stock for which they may be
exercised.

                "Warrant Price" means an amount equal to (i) the number of
shares of Common Stock being purchased upon exercise of this Warrant pursuant to
Section 2.1, multiplied by (ii) the Current Warrant Price as of the date of such
exercise.

                "Warrant Stock" means the shares of Common Stock issued or
issuable upon the exercise of this Warrant.

II.     EXERCISE OF WARRANT

                2.1 Exercise Period. From and after the date on which the
Subscriber Target is achieved and until 5:00 P.M., New York time, on the
Expiration Date (the "Exercise Period"), Holder may exercise this Warrant, on
any Business Day, for all or any part of the Warrant Stock.

                2.2 Exercise Notice; Delivery of Certificates. In order to
exercise this Warrant, Holder shall deliver to Telocity at its principal office
at 10355 North de Anza Boulevard, Cupertino, California 95014, or at the office
or agency designated by Telocity pursuant to Section 15.2, (i) a written notice
of Holder's election to exercise this Warrant, specifying the number of shares
of Common Stock to be purchased, (ii) an investment representation statement,
(iii) payment of the Warrant Price, and (iv) this Warrant. Such notice shall be
substantially in the form of the subscription form appearing at the end of this
Warrant as Exhibit A and such investment representation statement shall be
substantially in the form appearing at the end of this Warrant as Exhibit B,
each duly executed by Holder or its agent or attorney. Upon receipt of such
notice, Telocity shall, as promptly as practicable, and, subject to receipt of
any necessary regulatory approvals (including expiration of any applicable
waiting period), in any event within ten (10) Business Days thereafter, deliver
to Holder a duly executed certificate or certificates representing the aggregate
number of full shares of Common Stock issuable upon such exercise, together with
cash in lieu of any fraction of a share, as hereinafter provided. Such stock
certificate or certificates shall be in such denominations and registered in the
name designated in the subscription form, subject to Article IX. Holder or any
other Person so designated to be named therein shall be deemed to have become a
holder of record of such shares of Warrant Stock for all purposes, as of the
date on which all items in clauses (i)-(iii) above have been received by
Telocity and all taxes required to be paid by Holder, if any, pursuant to
Section 2.4 have been paid. If this Warrant shall have been exercised in part,
Telocity shall deliver to Holder a new Warrant evidencing the rights of Holder
to purchase the remaining shares of Common Stock issuable upon exercise of this

                                       3
<PAGE>   50

Warrant, which new Warrant shall in all other respects be identical with this
Warrant. Notwithstanding the foregoing, if in connection with the exercise of a
Warrant or acquisition of shares of Common Stock, any regulatory approval shall
be required, including expiration of any applicable waiting period, then, if the
Warrant is exercised prior to such approval, the Expiration Date shall be
extended while any such regulatory approval or waiting period is pending and
promptly following receipt of such approval or expiration of such waiting
period, the Warrant shall be surrendered and the Warrant Price shall be paid as
provided herein.

                2.3 Payment of Warrant Price. Payment of the Warrant Price shall
be made at the option of Holder by:

                        (i) certified or official bank check;

                        (ii) the surrender to Telocity of that number of shares
                of Warrant Stock (or the right to receive such number of shares
                under this Warrant) or shares of Common Stock which have a value
                (determined by subtracting the Current Warrant Price for such
                shares from the Current Market Price for such shares) that is
                equal to or greater than the Current Warrant Price for all
                shares then being purchased; or

                        (iii) any combination thereof;

provided that Telocity shall have the right to consent to Holder's use of
Warrant Stock pursuant to clause (ii) above, such consent not to be unreasonably
withheld.

                2.4 Payment of Taxes. Telocity shall pay all expenses, taxes and
other governmental charges with respect to the issuance and delivery of the
Warrant Stock, unless such tax or charge is imposed by law upon Holder. Telocity
shall not be required, however, to pay any transfer tax or other similar charge
imposed in connection with the issuance of any certificate for shares of Common
Stock in any name other than that of Holder, and in such case Telocity shall not
be required to issue or deliver any stock certificate until such tax or other
charge has been paid or it has been established to the satisfaction of Telocity
that no such tax or other charge is due.

                2.5 Fractional Shares. Telocity shall not be required to issue a
fractional share of Common Stock upon exercise of any Warrant. As to any
fraction of a share which Holder of one or more Warrants would otherwise be
entitled to purchase upon such exercise Telocity shall pay a cash adjustment to
Holder in respect of such final fraction in an amount equal to the same fraction
of the Current Market Price per share of Common Stock on the date of exercise.

                                       4
<PAGE>   51

III.    TRANSFER, DIVISION AND COMBINATION

                3.1 Transfer. Subject to compliance with Article IX of this
Warrant, Transfer of this Warrant and all rights hereunder, in whole or in part,
shall be registered on the books of Telocity to be maintained for such purpose,
upon surrender of this Warrant at the principal office of Telocity referred to
in Section 2.2 or the office or agency designated by Telocity pursuant to
Section 15.2, together with a duly executed written assignment of this Warrant
substantially in the form of Exhibit C hereto and funds sufficient to pay any
transfer taxes payable upon the making of such Transfer. Upon such surrender
and, if required, such payment, Telocity shall, subject to Article IX, execute
and deliver a new Warrant or Warrants in the name of the assignee or assignees
and in the denomination specified in such instrument of assignment, and shall
issue to the assignor a new Warrant evidencing the portion of this Warrant not
so assigned, and this Warrant shall promptly be cancelled. A Warrant, if
properly assigned in compliance with Article IX, may be exercised by a new
Holder for the purchase of shares of Common Stock without having a new Warrant
issued.

                3.2 Division and Combination. Subject to Article IX, this
Warrant may be divided or combined with other Warrants upon presentation hereof
at the aforesaid office or agency of Telocity, together with a duly executed
written notice specifying the names and denominations in which new Warrants are
to be issued. Subject to compliance with Section 3.1 and with Article IX as to
any Transfer which may be involved in such division or combination, Telocity
shall execute and deliver a new Warrant or Warrants in exchange for the Warrant
or Warrants to be divided or combined in accordance with such notice.

                3.3 Expenses. Telocity shall prepare, issue and deliver at its
own expense (other than transfer taxes) the new Warrant or Warrants under this
Article III.

                3.4 Maintenance of Books. Telocity agrees to maintain, at its
aforesaid office or agency, books for the registration of Warrants and the
Transfer of the Warrants.

IV.     ADJUSTMENTS

                The number of shares of Common Stock for which this Warrant is
exercisable, or the price at which such shares may be purchased upon exercise of
this Warrant, shall be subject to adjustment from time to time as set forth in
this Article IV. Telocity shall give Holder notice of any event described below
which requires an adjustment pursuant to this Article IV at the time of such
event.

                4.1 Stock Dividends, Subdivisions and Combinations. (a) If at
any time Telocity shall (i) take a record of the holders of Common Stock for the
purpose of entitling them to receive a dividend payable in, or other
distribution of, Common Stock, (ii) subdivide or split its Common Stock into a
larger number of shares of Common

                                       5
<PAGE>   52

Stock, or (iii) combine or reclassify its Common Stock into a smaller number of
shares of Common Stock, (A) the number of shares of then Common Stock for which
this Warrant is exercisable immediately after the occurrence of any such event
shall be adjusted to equal the number of shares of Common Stock which a record
holder of the same number of shares of Common Stock for which this Warrant is
exercisable immediately prior to the occurrence of such event or the record date
therefor, whichever is earlier, would own or be entitled to receive after the
happening of such event, and (B) the Current Warrant Price shall be adjusted to
equal (x) the Current Warrant Price multiplied by the number of shares of Common
Stock for which this Warrant is exercisable immediately prior to the adjustment
divided by (y) the number of shares for which this Warrant is exercisable
immediately after such adjustment.

        (b) If at any time Telocity shall declare, order, pay or make a dividend
or other distribution (including, without limitation, any distribution of stock
or other securities or property or rights or warrants to subscribe for
securities of Telocity or any of its Subsidiaries by way of dividend or
spin-off) on its Common Stock other than dividends or distributions of shares of
Common Stock which are referred to in Section 4.1, then and in each such case,
the number of shares of Common Stock for which this Warrant is exercisable shall
be adjusted to equal the number of shares of Common Stock which a record holder
of the same number of shares of Common Stock for which this Warrant is
exercisable immediately prior to the occurrence of such event would own or be
entitled to receive after the happening of such event, and the Current Warrant
Price to be in effect after such record date shall be determined by multiplying
(1) the Current Warrant Price in effect immediately prior to such record date by
(2) a fraction, the numerator of which shall be the Current Market Price on such
record date less the fair market value of such dividend or distribution per
share of Common Stock and the denominator of which shall be such Current Market
Price.

                4.2 Fractional Interests. In computing adjustments under this
Article IV, fractional interests in Common Stock shall be taken into account to
the nearest 1/10th of a share

                4.3 No Shareholder Rights. This Warrant, by itself, as
distinguished from any shares purchased hereunder, shall not entitle its Holder
to any of the rights of a shareholder of Telocity.

                4.4 Other Capital Reorganization or Reclassification. If there
shall occur any capital reorganization or reclassification of Telocity's Common
Stock (other than a change in par value or a subdivision or combination as
provided for in Section 4.1), or any consolidation or merger of Telocity with or
into another corporation, or a transfer of all or substantially all of the
assets of Telocity, then, as part of any such reorganization, reclassification,
consolidation, merger or sale, as the case may be, lawful provision shall be
made so that Holder shall have the right thereafter to receive upon the exercise
of this Warrant the kind and amount of shares of stock or other securities or
property which such Holder would have been entitled to receive if, immediately
prior to

                                       6
<PAGE>   53

any such reorganization, reclassification, consolidation, merger or sale, as the
case may be, Holder had held the number of shares of Common Stock which were
then purchasable upon the exercise of this Warrant. In any such case,
appropriate adjustment (as reasonably determined in good faith by the Board)
shall be made in the application of the provisions set forth in this Warrant
with respect to the rights and interests thereafter of Holder of this Warrant,
such that the provisions set forth in this Section 4 (including provisions with
respect to adjustment of the Warrant Price) shall thereafter be applicable, as
nearly as is reasonably practicable, in relation to any shares of stock or other
securities or property thereafter deliverable upon the exercise of this Warrant.
The foregoing provisions of this Section 4.3 shall similarly apply to successive
reorganizations, reclassifications, mergers, consolidations or disposition of
assets.

V.      NOTICES TO WARRANT HOLDER

                5.1 Notice of Adjustments. Whenever an adjustment to this
Warrant is made pursuant to Article IV, Telocity shall promptly deliver to
Holder a certificate executed by the chief financial officer of Telocity setting
forth, in reasonable detail, the event requiring the adjustment and the
calculation (including the method and information used therein) of such
adjustment, specifying the number of shares of Common Stock for which this
Warrant is exercisable and (if such adjustment was made pursuant to Section 4.3)
describing the number and kind of any other shares of stock or other securities
or property for which this Warrant is exercisable, and any change in the
purchase price or prices thereof, after giving effect to such adjustment or
change. Telocity shall keep at its office or agency designated pursuant to
Section 15.2 copies of all such certificates and cause the same to be available
for inspection at said office during normal business hours by any Holder or any
prospective purchaser of a Warrant designated by a Holder thereof.

VI.     NO IMPAIRMENT

                Telocity shall not by any action, including, without limitation,
amending its articles of incorporation or through any reorganization, transfer
of assets, consolidation, merger, dissolution, issue or sale of securities or
any other voluntary action, avoid or seek to avoid the observance or performance
of any of the terms of this Warrant, but will at all times in good faith assist
in the carrying out of all such terms and in the taking of all such actions as
may be necessary or appropriate to protect the rights of Holder against
impairment. Without limiting the generality of the foregoing, Telocity will take
all such action as may be necessary or appropriate in order that Telocity may
validly and legally issue fully paid and nonassessable shares of Common Stock
upon the exercise of this Warrant, including taking such action as is necessary
for the Current Warrant Price to be not less than the par value of the shares of
Common Stock issuable upon exercise of this Warrant. Telocity will use its best
efforts to obtain all such authorizations, exemptions or consents from any
Governmental Authority having jurisdiction thereof as may be necessary to enable
Telocity to perform its obligations under this Warrant.

                                       7
<PAGE>   54

VII.    RESERVATION AND AUTHORIZATION OF COMMON STOCK

                From and after the date of this Warrant, Telocity shall at all
times reserve and keep available for issuance upon the exercise of Warrants such
number of its authorized but unissued shares of Common Stock as will be
sufficient to permit the exercise in full of all outstanding Warrants. All
shares of Common Stock which shall be so issuable, when issued upon exercise of
any Warrant and payment therefor in accordance with the terms of such Warrant,
shall be duly and validly issued, fully paid and nonassessable, and not subject
to preemptive or similar rights.

VIII.   TAKING OF RECORD; STOCK AND WARRANT TRANSFER OF BOOKS

                In the case of all dividends or other distributions by Telocity
to the holders of its Common Stock with respect to which any provision of
Article IV refers to the taking of a record of such holders, Telocity will take
such record as of the close of business on a Business Day. Telocity will not at
any time, except upon dissolution, liquidation or winding up of Telocity, close
its stock transfer books or Warrant transfer books so as to prevent or delay the
exercise or transfer of any Warrant.

IX.     RESTRICTIONS ON TRANSFERABILITY

                The Warrants and the Warrant Stock shall not be transferred,
hypothecated or assigned before satisfaction of the conditions specified in this
Article IX, which conditions are intended to ensure compliance with the
provisions of the Securities Act with respect to the Transfer of any Warrant or
any Warrant Stock. Holder, by acceptance of this Warrant, agrees to be bound by
the provisions of this Article IX.

                9.1 Restrictive Legend. (a) Except as otherwise provided in this
Article IX, each certificate for Warrant Stock initially issued upon the
exercise of this Warrant, and each certificate for Warrant Stock issued to any
subsequent transferee of any such certificate, shall be stamped or otherwise
imprinted with a legend in substantially the following form:

                "THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN
                REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED OR ANY
                STATE SECURITIES LAWS AND MAY NOT BE OFFERED OR SOLD EXCEPT IN
                COMPLIANCE THEREWITH."

                (b) Except as otherwise provided in this Article IX, each
Warrant shall be stamped or otherwise imprinted with a legend in substantially
the following form:

                "THIS WARRANT HAS NOT BEEN REGISTERED UNDER THE SECURITIES ACT
                OF 1933, AS AMENDED, OR ANY STATE SECURITIES LAWS

                                       8
<PAGE>   55

                AND MAY NOT BE OFFERED OR SOLD EXCEPT IN COMPLIANCE THEREWITH
                AND THE PROVISIONS OF THIS WARRANT."

                9.2 Notice of Proposed Transfers; Requests for Registration.
Prior to or promptly following any Transfer of any Warrants or any shares of
restricted Common Stock, the holder of such Warrants or restricted Common Stock
shall give written notice to Telocity of such Transfer. Each certificate, if
any, evidencing such shares of restricted Common Stock issued upon such Transfer
shall bear the restrictive legend set forth in Section 9.1(a), and each Warrant
issued upon such Transfer shall bear the restrictive legend set forth in Section
9.1(b), unless in the opinion of counsel to such holder which is reasonably
acceptable to Telocity such legend is not required in order to ensure compliance
with the Securities Act.

                9.3 Termination of Restrictions. Notwithstanding the foregoing,
the restrictions imposed by this Article IX upon the transferability of the
Warrants and the Warrant Stock, and the legend requirements of Section 9.1,
shall terminate as to any particular Warrant or share of Warrant Stock (i) when
and so long as such security shall have been effectively registered under the
Securities Act and disposed of pursuant thereto or (ii) when Telocity shall have
received an opinion of counsel reasonably satisfactory to it that such Warrant
or shares of Warrant Stock may be transferred without registration thereof under
the Securities Act. Whenever the restrictions imposed by this Article IX shall
terminate as to any share of Warrant Stock, as hereinabove provided, the holder
thereof shall be entitled to receive from Telocity, at Telocity's expense, a new
certificate representing such Warrant Stock not bearing the restrictive legend
set forth in Section 9.1(a).

X.      SUPPLYING INFORMATION

                Telocity shall cooperate with Holder of a Warrant and holder of
restricted Common Stock in supplying such information as may be reasonably
necessary for such holder to complete and file any information reporting forms
presently or hereafter required by the SEC and other regulatory authorities as a
condition to the availability of an exemption from the Securities Act for the
sale of any Warrant or Warrant Stock.

XI.     LOSS OR MUTILATION

                Upon receipt by Telocity from any Holder of evidence reasonably
satisfactory to it of the ownership of and the loss, theft, destruction or
mutilation of this Warrant and indemnity reasonably satisfactory to it (it being
understood that the written agreement of GE shall be sufficient indemnity), and
in case of mutilation upon surrender and cancellation hereof, Telocity will
execute and deliver in lieu hereof a new Warrant of like tenor to such Holder;
provided, in the case of mutilation, no indemnity shall be required if this
Warrant in identifiable form is surrendered to Telocity for cancellation.

                                       9
<PAGE>   56

XII.    LIMITATION OF LIABILITY

                No provision hereof, in the absence of affirmative action by
Holder to purchase shares of Common Stock, and no enumeration herein of the
rights or privileges of Holder hereof, shall give rise to any liability of such
Holder for the purchase price of any Common Stock or as a shareholder of
Telocity, whether such liability is asserted by Telocity or by creditors of
Telocity.

XIII.   REPRESENTATIONS AND WARRANTIES OF COMPANY

                13.1 Corporate Organization and Authority. Telocity is (i) a
corporation duly organized, validly existing, and in good standing in its
jurisdiction of incorporation and (ii) has the corporate power and authority to
own and operate its properties and to carry on its business as now conducted and
as proposed to be conducted.

                13.2 Capitalization. The authorized capital of Telocity is set
forth in Telocity's Form S-1 Registration Statement as filed with the Securities
and Exchange Commission on February 16, 2000, as described therein. The
outstanding shares have been duly authorized and validly issued (including,
without limitation, issued in compliance with applicable federal and state
securities laws), and are fully paid and nonassessable.

                13.3 Corporate Power. Telocity has all requisite legal and
corporate power and authority to execute, issue and deliver the Warrant, to
issue the Common Stock issuable upon exercise of the Warrant, and to carry out
and perform its obligations under the terms of the Warrant.

                13.4 Authorization. All action on the part of Telocity, its
officers, directors and shareholders necessary for the authorization, execution,
delivery of this Warrant and the performance of Telocity's obligations under
this Warrant and for the authorization, reservation, issuance and delivery of
the Common Stock issuable upon exercise of the Warrant has been taken and this
Warrant constitutes the legally binding and valid obligation of Telocity
enforceable in accordance with its terms.

                13.5 No Conflict with Other Instruments. The execution,
delivery, and performance of the Warrant will not result in any violation of, be
in conflict with, or constitute a default under, with or without the passage of
time or the giving of notice, (i) any provision of Telocity's articles of
incorporation or by-laws; (ii) any provision of any judgment, decree, or order
to which Telocity is a party or by which it is bound or an event which results
in the creation of any material lien, charge or encumbrance upon any material
assets of Telocity; (iii) any contract, obligation, or commitment to which
Telocity is a party or by which it is bound; or (iv) any law, statute, rule, or
regulation applicable to Telocity.

                                       10
<PAGE>   57

XIV.    REGISTRATION RIGHTS

                Telocity hereby acknowledges and agrees that Holder (including
its transferees) shall have, with respect to the Warrant Stock, the following
registration rights:

                14.1 Certain Definitions. As used in this Article XIV, the
following terms shall have the following respective meanings:

                "Demanding Security Holders" has the meaning set forth in
Section 14.2(a).

                "Indemnified Party" has the meaning set forth in Section 14.5.

                "Indemnifying Party" has the meaning set forth in Section 14.5.

                "Prospectus" means the prospectus included in any Registration
Statement, as amended or supplemented by an amendment or prospectus supplement,
including post-effective amendments, and all material incorporated by reference
or deemed to be incorporated by reference in such Prospectus.

                "Registrable Shares" means (i) the shares of Warrant Stock and
(ii) any other shares of Common Stock issued in respect of the Warrant Stock
(because of stock splits, stock dividends, reclassifications, recapitalizations
or similar events); provided, however, that shares of Common Stock which are
Registrable Shares shall cease to be Registrable Shares (A) upon any sale
pursuant to an effective Registration Statement or under Rule 144 under the
Securities Act, (B) upon any sale in any manner to a Person which, by virtue of
Section 14.9, is not entitled to the rights provided by this Article XIV or (C)
such time as all of the Registrable Shares then held by Holder may be sold
publicly without restrictions as to volume under Rule 144 under the Securities
Act.

                "Registration Expenses" means all expenses incurred in complying
with the provisions of Article XIV, including, without limitation, all
registration and filing fees (including all expenses incident to filing with the
National Association of Securities Dealers), exchange listing fees, printing,
messenger, telephone and delivery expenses, customary fees and disbursements of
underwriters except as set forth below, fees and expenses of counsel for
Telocity, the reasonable fees and expenses of not more than one firm of
attorneys for the selling security holders (selected by those holding a majority
of the shares of Warrant Stock being registered), expenses of any special audits
or "cold comfort" letters incident to or required by any such registration,
expenses of complying with the securities or blue sky laws of any jurisdiction
pursuant to Section 14.3(iv), and the expenses of any Person retained by
Telocity, but excluding underwriting discounts and selling commissions
attributable to Registrable Shares sold by Holder.

                                       11
<PAGE>   58

                "Registration Statement" means a registration statement filed by
Telocity with the SEC for a public offering and sale of securities of Telocity
(other than a registration statement on Form S-4 or Form S-8, or any successor
form for securities to be offered in a transaction of the type referred to in
Rule 145 under the Securities Act or to employees of Telocity pursuant to any
employee benefit plan, respectively).

                14.2 Incidental Registration.

                (a) Whenever Telocity proposes to file on its behalf or on
behalf of any of its security holders (the "Demanding Security Holders") a
Registration Statement, Telocity will, at least 30 days prior to such filing,
give written notice to Holder, whether Holder holds the Warrant or has exercised
the Warrant and holds Warrant Stock or shares of any Common Stock, of its
intention to do so, which notice shall set forth the intended method of
disposition of the securities proposed to be registered by Telocity; provided
that no such notice need be given if no Registrable Shares are to be included
therein as a result of a determination of the managing underwriter pursuant to
Section 14.2(b) below. Upon the written request of a Holder given within 15
Business Days after Telocity provides such notice, Telocity shall use its best
efforts to cause all Registrable Shares which Telocity has been requested by
such Holder to register to be registered under the Securities Act to the extent
necessary to permit their sale or other disposition in accordance with the
provisions set forth in section 14.2(b) below and with the intended methods of
distribution specified in the request of such Holder; provided that Telocity
shall have the right to postpone or withdraw any registration effected pursuant
to this Article without obligation to Holder.

                (b) If the registration for which Telocity gives notice pursuant
to Section 14.2(a) above is a registered public offering involving an
underwriting, Telocity shall so advise Holder as a part of the written notice
given pursuant to such Section. In such event, the right of Holder to include
its Registrable Shares in such registration pursuant to this Section shall be
conditioned upon such Holder's participation in such underwriting on the terms
set forth herein. If Holder propose to distribute its securities through such
underwriting, Holder shall enter into an underwriting agreement as agreed upon
between Telocity and the underwriters selected by Telocity. Notwithstanding any
other provision of this Section, if the managing underwriter shall advise
Telocity in writing that, in its opinion, the inclusion of the Registrable
Shares requested to be included in the registration concurrently with the
securities being registered by Telocity or the Demanding Security Holders would
materially and adversely affect the distribution of such securities by Telocity
or the Demanding Security Holders, then the amount of securities to be included
in the registration shall be reduced to the maximum amount which can be marketed
without materially and adversely affecting the distribution of the securities to
be included by Telocity or the Demanding Security Holders in such registration
and Telocity shall register (i) first, such securities, if any which Telocity
proposes to sell in such registration, (ii) second, such securities which are
sought to be included by the Demanding Securities Holders in such registration
pursuant to

                                       12
<PAGE>   59

contractual registration rights in existence on the date of this Warrant
(allocated, if necessary, on a pro rata basis), and (iii) third, Registrable
Securities which are sought to be included in such registration by Holder. If a
Holder disapproves of the terms of any such underwriting, such Holder may elect
to withdraw therefrom by written notice to Telocity and any Registrable Shares
or other securities excluded or withdrawn from such underwriting shall be
withdrawn from such registration.

                14.3 Registration Procedures.

                (a) If and whenever Telocity is required by the provisions of
this Article XIV to effect the registration of any Registrable Shares under the
Securities Act, Telocity shall, as expeditiously as possible:

                (i) prepare and file with the SEC a Registration Statement with
        respect to such Registrable Shares and use its best efforts to cause
        that Registration Statement to be declared effective for a period of
        time required for disposition of such securities, but not to exceed 180
        days;

                (ii) furnish to Holder such reasonable numbers of copies of the
        Prospectus, including any preliminary Prospectus, in conformity with the
        requirements of the Securities Act, and such other documents as such
        Holder may reasonably request in order to facilitate the public sale or
        other disposition of the Registrable Shares owned by such Holder;

                (iii) use its best efforts to register or qualify the
        Registrable Shares covered by the Registration Statement under the
        securities or blue sky laws of such jurisdictions within the United
        States as Holder shall reasonably request, and do any and all other acts
        and things that may be necessary or desirable to enable Holder to
        consummate the public sale or other disposition in such states of the
        Registrable Shares owned by such Holder; provided, however, that
        Telocity shall not be required in connection with this paragraph (iv) to
        qualify as a foreign corporation or execute a general consent to service
        of process in any jurisdiction;

                (iv) cause all such Registrable Shares to be listed on each
        securities exchange or automated quotation system on which similar
        securities issued by Telocity are then listed;

                (v) provide a transfer agent and registrar for all such
        Registrable Shares not later than the effective date of such
        Registration Statement;

                (vi) notify Holder, promptly after it shall receive notice
        thereof, of the time when such Registration Statement has become
        effective or a supplement to any Prospectus forming a part of such
        Registration Statement has been filed; and

                                       13
<PAGE>   60

                (vii) following the effectiveness of such Registration
        Statement, notify each seller of such Registrable Shares of any request
        by the SEC for the amending or supplementing of such Registration
        Statement or Prospectus.

                (b) If Telocity has delivered a Prospectus to Holder and after
having done so the Prospectus is amended to comply with the requirements of the
Securities Act, Telocity shall promptly notify Holder and, if requested, Holder
shall immediately cease making offers of Registrable Shares and return all
Prospectuses to Telocity. Telocity shall promptly provide Holder with revised
Prospectuses and, following receipt of the revised Prospectuses, Holder shall be
free to resume making offers of the Registrable Shares.

                (c) In the event that, in the judgment of Telocity, it is
advisable to suspend use of a Prospectus included in a Registration Statement
due to pending material developments or other events that have not yet been
publicly disclosed and as to which Telocity believes public disclosure would be
detrimental to Telocity, Telocity shall notify Holder to such effect, and, upon
receipt of such notice, Holder shall immediately discontinue any sales of
Registrable Shares pursuant to such Registration Statement until such Holder has
received copies of a supplemented or amended Prospectus or until such Holder is
advised in writing by Telocity that the then current Prospectus may be used and
has received copies of any additional or supplemental filings that are
incorporated or deemed incorporated by reference in such Prospectus.

                14.4 Allocation of Expenses. Telocity will pay all Registration
Expenses for all registrations of Common Stock under this Warrant. Holder will
be responsible for any underwriting discounts and selling commissions
attributable to the Registrable Shares sold by Holder through a Registration
Statement.

                14.5 Indemnification.

                (a) Telocity will, and hereby does, indemnify and hold harmless
Holder and each other holder of Registrable Shares (for purposes of this Article
XIV, each, a "Holder"), each of its officers and directors, and each Person, if
any, who controls such Holder within the meaning of the Securities Act, with
respect to which registration, qualification, or compliance has been effected
pursuant to this Article XIV, and each underwriter, if any, and each Person who
controls such underwriter within the meaning of the Securities Act, against any
losses, claims, damages or liabilities (or actions in respect thereof), joint or
several, arising out of or based upon any untrue statement or alleged untrue
statement of a material fact contained in any Registration Statement under which
such Registrable Shares were registered under the Securities Act, any
preliminary Prospectus or final Prospectus contained in the Registration
Statement, any amendment or supplement to such Registration Statement, or other
document (including any related registration statement, notification, or the
like) incident to any such registration, qualification or compliance, or arising
out of or based upon the omission or alleged

                                       14
<PAGE>   61

omission to state a material fact required to be stated therein or necessary to
make the statements therein not misleading, or any violation by Telocity of the
Securities Act or any other applicable law and relating to action or inaction
required of Telocity in connection with any such registration, qualification or
compliance, and Telocity will reimburse such Holder, each of its officers and
directors, and each Person controlling such Holder, each such underwriter and
each such Person who controls any such underwriter, for any legal or any other
expenses reasonably incurred in connection with investigating or defending any
such loss, claim, damage, liability or action whether or not resulting in any
liability; provided, however, that Telocity will not be liable in any such case
to the extent that any such loss, claim, damage or liability arises out of or is
based upon any untrue statement or omission made in such Registration Statement,
preliminary Prospectus or Prospectus, any such amendment or supplement, or other
document, in reliance upon and in conformity with information furnished to
Telocity, in writing, by or on behalf of such Holder, underwriter, officer,
director, or controlling Person specifically for use therein.

                (b) Holder will, if Registrable Shares held by such Holder are
included in the securities as to which such registration, qualification or
compliance is being effected, severally and not jointly, indemnify and hold
harmless Telocity, each of its directors and officers and each underwriter (if
any) and each Person, if any, who controls Telocity or any such underwriter
within the meaning of the Securities Act, against any losses, claims, damages or
liabilities (or actions in respect thereof), arising out of or based upon any
untrue statement or alleged untrue statement of a material fact contained in any
Registration Statement under which such Registrable Shares were registered under
the Securities Act, any preliminary Prospectus or final Prospectus contained in
the Registration Statement, any amendment or supplement to the Registration
Statement, or other document (including any related registration statement,
notification, or the like) incident to any such registration, qualification or
compliance, or arising out of or based upon any omission or alleged omission to
state a material fact required to be stated therein or necessary to make the
statements therein not misleading, if the statement or omission was made in
reliance upon and in conformity with information relating to such Holder
furnished in writing to Telocity by or on behalf of such Holder specifically for
use in such Registration Statement, Prospectus, amendment or supplement, or
other document; provided, however, that the obligations of a Holder hereunder
shall be limited to an amount equal to the net proceeds to such Holder of
Registrable Shares sold in connection with such registration.

                (c) Each party entitled to indemnification under this Section
(the "Indemnified Party") shall give notice to the party required to provide
indemnification (the "Indemnifying Party") promptly after such Indemnified Party
has actual knowledge of any claim as to which indemnity may be sought, and shall
permit the Indemnifying Party to assume the defense of any such claim or any
litigation resulting therefrom; provided, that counsel for the Indemnifying
Party, who shall conduct the defense of such claim or litigation, shall be
approved by the Indemnified Party (whose approval shall not

                                       15
<PAGE>   62

be unreasonably withheld or delayed); and, provided, further, that the failure
of any Indemnified Party to give notice as provided herein shall not relieve the
Indemnifying Party of its obligations under this Section except to the extent
that the Indemnifying Party has been prejudiced by such failure. The Indemnified
Party may participate in such defense at such party's expense; provided,
however, that the Indemnifying Party shall pay such expense if representation of
such Indemnified Party by the counsel retained by the Indemnifying Party would
be inappropriate due to actual or potential differing interests between the
Indemnified Party and any other party represented by such counsel in such
proceeding; provided further that in no event shall the Indemnifying Party be
required to pay the expenses of more than one law firm per jurisdiction as
counsel for the Indemnified Party. The Indemnifying Party also shall be
responsible for the expenses of such defense if the Indemnifying Party does not
elect to, or fails to, assume such defense. No Indemnifying Party, in the
defense of any such claim or litigation shall, except with the written consent
of each Indemnified Party, consent to entry of any judgment or enter into any
settlement which does not include as an unconditional term thereof the giving by
the claimant or plaintiff to such Indemnified Party of a release from all
liability in respect of such claim or litigation, and no Indemnified Party shall
consent to entry of any judgment or settle such claim or litigation without the
prior written consent of the Indemnifying Party.

                (d) In order to provide for just and equitable contribution to
joint liability under the Securities Act in any case in which either (i) any
Holder of Registrable Securities exercising rights under this Article XIV, or
any controlling Person of any such Holder makes a claim for indemnification
pursuant to this Section 14.5 but it is judicially determined (by the entry of a
final judgment or decree by a court of competent jurisdiction and the expiration
of time to appeal or the denial of the last right of appeal) that such
indemnification may not be enforced in such case notwithstanding the fact that
this Section 14.5 provides for indemnification in such case, or (ii)
contribution under the Securities Act may be required on the part of any such
selling Holder or any such controlling Person in circumstances for which
indemnification is provided under this Section 14.5; then, and in each such
case, Telocity and such Holder will contribute to the aggregate losses, claims,
damages or liabilities to which they may be subject (after contribution from
others) in such proportion so that such Holder is responsible for the portion
represented by the percentage that the public offering price of its Registrable
Shares offered by the Registration Statement bears to the public offering price
of all securities offered by such Registration Statement, and Telocity is
responsible for the remaining portion; provided, however, that, in any such case
(A) no such Holder will be required to contribute any amount in excess of the
public offering price of all such Registrable Shares offered by it pursuant to
such Registration Statement; and (B) no Person guilty of fraudulent
misrepresentation (within the meaning of Section 10(f) of the Securities Act)
will be entitled to contribution from any other Person who was not guilty of
such fraudulent misrepresentation.

                                       16
<PAGE>   63

                14.6 Information by Holder. If Holder's Registrable Shares are
included in any registration, Holder shall furnish to Telocity such information
regarding such Holder and the distribution proposed by such Holder as Telocity
may reasonably request in writing and as shall be required in connection with
any registration, qualification or compliance referred to in this Article XIV.

                14.7 Confidentiality of Notices. Any Holder receiving any
written notice from Telocity regarding Telocity's plans to file a Registration
Statement shall treat such notice confidentially and shall not disclose such
information to any Person other than as necessary to exercise its rights under
this Article XIV.

                14.8 Termination. Telocity's obligations under Article XIV of
this Warrant shall terminate on the earlier of (i) the date on which Holder can
sell all of its Registrable Shares under Rule 144 of the Securities Act , (ii)
the date upon which the right to exercise this Warrant terminates without having
been exercised and (iii) the date on which the Services Agreement is terminated.

                14.9 Reports under the Exchange Act. With a view to making
available to Holder the benefits of Rule 144 of the Securities Act and any other
rule or regulation of the SEC that may at any time permit a Holder to sell
securities of Telocity to the public without registration, or pursuant to a
registration on Form S-3, Telocity agrees to:

                (a) make and keep public information available, as those terms
are understood and defined in Rule 144 after the date that Telocity becomes
subject to the periodic reporting requirements of the Exchange Act;

                (b) take such reasonable action, including the voluntary
registration of its Common Stock under Section 12 of the Exchange Act, as is
necessary to enable Holder to utilize From S-3 for the sale of their Registrable
Securities, such action to be taken as soon as practicable after the first
Registration Statement filed by Telocity for the offering of its securities to
the general public is declared effective;

                (c) file with the SEC in a timely manner all reports and other
documents required of Telocity under the Securities Act and the Exchange Act;
and

                (d) furnish to any Holder, so long as Holder owns any
Registrable Securities, forthwith upon request (i) a written statement by
Telocity that it has complied with the reporting requirements of Rule 144, the
Securities Act and the Exchange Act (at any time after it has become subject to
such reporting requirements), or that it qualifies as a registrant whose
securities may be resold pursuant to Form S-3 (at any time after it so
qualifies), (ii) a copy of the most recent annual or quarterly report of
Telocity and such other reports and documents so filed by Telocity, and (iii)
such other information as may be reasonably requested in availing any Holder of
any rule or regulation of the SEC

                                       17
<PAGE>   64

which permits the selling of any such securities without registration or
pursuant to such form.

XV.     MISCELLANEOUS

                15.1 Nonwaiver and Expenses. No course of dealing or any delay
or failure to exercise any right hereunder on the part of Holder shall operate
as a waiver of such right or otherwise prejudice Holder's rights, powers or
remedies. If Telocity fails to make, when due, any payments provided for under
this Warrant, or fails to comply with any other provision of this Warrant,
Telocity shall pay to Holder such amounts as shall be sufficient to cover any
costs and expenses including, but not limited to, reasonable attorneys' fees,
including those of appellate proceedings, incurred by Holder in collecting any
amounts due pursuant hereto or in otherwise enforcing any of its rights, powers
or remedies hereunder.

                15.2 Notices. All notices and communications to be given or made
under this Warrant shall be in writing and delivered by hand-delivery,
registered first class mail (return receipt requested), facsimile, or air
courier guaranteeing overnight delivery, addressed as follows, or to such other
Person or address as the party named below may designate by notice:

                (a) If to any Holder or holder of Warrant Stock, at its last
known address (or telecopier number) appearing on the books of Telocity
maintained for such purpose or if different the address (or telecopier number)
last provided by Holder to Telocity in accordance with this Section 15.2.

                (b) If to Telocity at

                    10355 North de Anza Boulevard, Cupertino, California 95014

Each such notice or other communication shall be deemed effective (i)
acknowledged or if given by telecopy, when the telecopy is transmitted to the
number specified herein and the intended recipient confirms receipt of the
telecopy or the sender receives an electronic confirmation of successful
transmission or (ii) if given by any other means, when received at the address
specified herein.

                15.3 Successors and Assigns. Subject to the provisions of
Section 3.1 and Article IX, this Warrant and the rights evidenced hereby shall
inure to the benefit of and be binding upon the successors of Telocity and the
successors and assigns of Holder. No other Person shall have any right, benefit
or obligation under this Warrant.

                15.4 Amendment; Waiver. Any provision of this Warrant may be
amended or waived if, and only if, such amendment or waiver is in writing and
signed, in the case of an amendment, by Holder and Telocity, or in the case of a
waiver, by the party against whom the waiver is to be effective. No Warrant may
be modified or

                                       18
<PAGE>   65

amended to reduce the number of shares of Common Stock for which such Warrant is
exercisable or to increase the price at which such shares may be purchased upon
exercise of such Warrant (before giving effect to any adjustment as provided
therein) without the prior written consent of Holder.

                15.5 Severability. If one or more provisions of this Warrant are
held to be unenforceable to any extent under applicable law, such provision
shall be interpreted as if it were written so as to be enforceable to the
maximum extent permitted by law so as to effectuate the parties' intent to the
maximum extent, and the balance of this Warrant shall be interpreted as if such
provision were so excluded and shall be enforceable in accordance with its terms
to the maximum extent permitted by law.

                15.6 Section and Other Headings. The section and headings
contained in this Warrant are for the convenience only and shall not affect the
meaning or interpretation of this Warrant.

                15.7 Governing Law. This Warrant shall be governed by, construed
and enforced in accordance with the laws of the State of Delaware, without
regard to the conflict of law principles of such state.

                15.8 Covenant Regarding Consent. Telocity covenants to use its
best efforts upon the request of a Holder to seek any waivers or consents, or to
take any other action required, to effectuate the exercise of this Warrant and
the rights hereunder by any Holder.

                15.9 Remedies. No failure or delay by either party in exercising
any right, power or privilege hereunder shall operate as a waiver thereof nor
shall any single or partial exercise thereon preclude any other or further
exercise thereof or the exercise of any other right, power or privilege. The
rights and remedies herein provided shall be cumulative and not exclusive of any
rights or remedies provided by law. In any action or proceeding brought to
enforce any provision of this Warrant or where any provision hereof is validly
asserted as a defense, the successful party shall be entitled to recover
reasonable attorneys' fees in addition to any other available remedy.

                15.10 Subscriber Target. As of any date, the Subscriber Target
shall include all Users (as such term is defined in the Services Agreement)
installed and currently active in accordance with the Services Agreement plus
those subscriber orders which have been pending installation for 14 days or
greater at such date.

                         [SIGNATURES BEGIN ON NEXT PAGE]

                                       19
<PAGE>   66

        IN WITNESS WHEREOF, Telocity has caused this Warrant to be duly executed
and attested by its Corporate Secretary.

Dated:

                                            TELOCITY, INC.

                                            By:
                                               ---------------------------------
                                               Name:
                                               Title:

Attest:

By:
   ---------------------------------
   Name:
   Title:

                                       20
<PAGE>   67

                                    EXHIBIT A

                                SUBSCRIPTION FORM

                 [To be executed only upon exercise of Warrant]

                The undersigned registered owner of this Warrant irrevocably
exercises this ___ Warrant for the purchase of ______ Shares of Common Stock of
Telocity, Inc. and herewith makes payment therefor (in cash or as otherwise
permitted in this Warrant), all at the price and on the terms and conditions
specified in this Warrant and requests that certificates for the shares of
Common Stock hereby purchased (and any securities or other property issuable
upon such exercise) be issued in the name of and delivered to _____________
whose address is _________________ and, if such shares of Common Stock shall not
include all of the shares of Common Stock issuable as provided in this Warrant,
that a new Warrant of like tenor and date for the balance of the shares of
Common Stock issuable hereunder be delivered to the undersigned.

                                            -------------------------------
                                            (Name of Registered Owner)

                                            -------------------------------
                                            (Signature of Registered Owner)

                                            -------------------------------
                                            (Street Address)

                                            -------------------------------
                                            (City)     (State)    (Zip Code)

NOTICE:        The signature on this subscription must correspond with the name
               as written upon the face of the within Warrant in every
               particular, without alteration or enlargement or any change
               whatsoever.

<PAGE>   68

                                    EXHIBIT B

                       INVESTMENT REPRESENTATION STATEMENT

                                 Warrant Shares
                     (as defined in the attached Warrant) of
                                 TELOCITY, INC.

        In connection with the purchase of the above-listed securities, the
undersigned hereby represents to Telocity, Inc. (the "Company") as follows:

        (a) The securities to be received upon the exercise of the Warrant (the
"Securities") will be acquired for investment for its own account, not as a
nominee or agent, and not with a view to the sale or distribution of any part
thereof, and the undersigned has no present intention of selling, granting
participation in or otherwise distributing the same, but subject, nevertheless,
to any requirement of law that the disposition of its property shall at all
times be within its control. By executing this Statement, the undersigned
further represents that it does not have any contract, undertaking, agreement or
arrangement with any person to sell, transfer, or grant participations to such
person or to any third person, with respect to any Securities issuable upon
exercise of the Warrant.

        (b) The undersigned understands that the Securities issuable upon
exercise of the Warrant at the time of issuance may not be registered under the
Securities Act of 1933, as amended (the "Act"), and applicable state securities
laws, on the ground that the issuance of such securities is exempt pursuant to
Section 4(2) of the Act and state law exemptions relating to offers and sales
not by means of a public offering, and that the Company's reliance on such
exemptions is predicated on the undersigned's representations set forth herein.

        (c) Except for a transfer by the undersigned, in the event the
undersigned is a partnership, to a limited or general partner of such
partnership, the undersigned agrees that in no event will it make a disposition
of any Securities acquired upon the exercise of the Warrant unless and until (i)
it shall have notified the Company of the proposed disposition, and (ii) it
shall have furnished the Company with an opinion of counsel reasonably
satisfactory to the Company and Company's counsel to the effect that (A)
appropriate action necessary for compliance with the Act and any applicable
state securities laws has been taken or an exemption from the registration
requirements of the Act and such laws is available, and (B) the proposed
transfer will not violate any of said laws. Notwithstanding the foregoing, no
opinion of counsel shall be required for any transfer to an affiliate (as such
term is defined in Rule 405 of the Act) of the undersigned.

        (d) The undersigned acknowledges that an investment in the Company is
highly speculative and represents that it is able to fend for itself in the
transactions contemplated by this Statement, has such knowledge and experience
in financial and business matters as to be capable of evaluating the merits and
risks of its investments, and has the ability to bear the economic risks
(including the risk of a total loss) of its investment. The undersigned
represents that it has had the opportunity to ask questions of the Company
concerning the Company's business and assets and to obtain any additional
information which it considered necessary to verify the

                                       2
<PAGE>   69

accuracy of or to amplify the Company's disclosures, and has had all questions
which have been asked by it satisfactorily answered by the Company.

        (e) The undersigned acknowledges that the Securities issuable upon
exercise of the Warrant must be held indefinitely unless subsequently registered
under the Act or an exemption from such registration is available. The
undersigned is aware of the provisions of Rule 144 promulgated under the Act
which permit limited resale of shares purchased in a private placement subject
to the satisfaction of certain conditions, including, among other things, the
existence of a public market for the shares, the availability of certain current
public information about the Company, the resale occurring not less than one
year after a party has purchased and paid for the security to be sold, the sale
being through a "broker's transaction" or in transactions directly with a
"market makers" (as provided by Rule 144(f)) and the number of shares being sold
during any three-month period not exceeding specified limitations.

        Dated:
              ----------------------

                                            ------------------------------------
                                            (Typed or Printed Name)

                                            By:
                                               ---------------------------------
                                                   (Signature)

                                            ------------------------------------
                                            (Title)

                                       3
<PAGE>   70

                                    EXHIBIT C

                                 ASSIGNMENT FORM

                FOR VALUE RECEIVED the undersigned registered owner of this ___
Warrant hereby sells, assigns and transfers unto the Assignee named below all of
the rights of the undersigned under this Warrant, with respect to the number of
shares of Common Stock set forth below:

<TABLE>
<CAPTION>
Name and Address of Assignee                      No.  of Shares of Common Stock
----------------------------                      ------------------------------
<S>                                               <C>

</TABLE>

and does hereby irrevocably constitute and appoint ___________________________
attorney-in-fact to register such transfer on the books of Telocity, Inc.
maintained for the purpose, with full power of substitution in the premises.

Dated:                                      Print Name:
       ---------------------                           -------------------------

                                            Signature:
                                                      --------------------------

                                            Witness:
                                                    ----------------------------

NOTICE:        The signature on this assignment must correspond with the name as
               written upon the face of the within Warrant in every particular,
               without alteration or enlargement or any change whatsoever.

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