Document:

EXHIBIT 10.11

                                WEST CORPORATION

                                   MEMORANDUM

TO: STEVE STANGL

FROM: NANCEE BERGER

DATE: JANUARY 5, 2004

RE: 2004 COMPENSATION PLAN - EXHIBIT A

The compensation plan for 2004 while you are employed as President of West
Communication Services (West Telemarketing Corporation, West Telemarketing
Corporation Outbound, West Interactive Corporation, West Direct, Inc., Tel Mark
Sales), is being revised as indicated below:

1.       Your base salary will be $275,000.00. Should you elect to voluntarily
         terminate your employment, you will be compensated for your services
         through the date of your actual termination per your Employment
         Agreement.

    2.   You will be paid at the annual rate of $375,000 through December 31,
         2004. This represents your base salary plus $100,000 guaranteed bonus
         as you learn the operations of the other West Communications divisions.

    3.   You will also be eligible to earn up to $200,000 for achieving the
         pre-tax Net Income plan for the Communication Services division. The
         percent of plan achieved will apply to the bonus calculation, but will
         not exceed a total of $200,000. Up to $37,500 of this bonus will be
         available to be paid quarterly and trued up annually.

         4.       You are also eligible to receive an additional bonus for
                  pre-tax Net Income in excess of the plan. The bonus will be
                  calculated by multiplying the excess pre-tax Net Income times
                  .02. This bonus will be calculated at the end of the 2004 plan
                  year and will be paid no later than February 28, 2005.

4.       In addition, if West Corporation achieves it's 2004 Net Income range
         provided in December 2003, you will be eligible to receive an
         additional one-time bonus of $75,000.

<PAGE>

         This bonus is not to be combined or netted together with any other
         bonus set forth in this agreement.

5.       You will be paid the amount due for any quarterly bonuses within thirty
         (30) days after the quarter ends, except for the 4th Quarter and annual
         true-up amounts which will be paid no later than February 28, 2005.

7.       All bonus objectives are based upon West Corporation operations and
         will not include profit and income derived from mergers, acquisitions,
         joint ventures, stock buy backs or other non-operating income unless
         specifically and individually included upon completion of the
         transaction.

8.       The benefit plans, as referenced in Section 7(i), shall include
         insurance plans based upon eligibility pursuant to the plans. If the
         insurance plans do not provide for continued participation, the
         continuation of benefits shall be pursuant to COBRA. In the event
         Employee's benefits continue pursuant to COBRA and Employee accepts new
         employment during the consulting term, Employee may continue benefits
         thereafter to the extent allowed under COBRA. In no event shall
         benefits plans include the 401K Plan or the 1996 Stock Incentive Plan.

9.       At the discretion of executive management, you may also receive an
         additional bonus based on your individual performance. This bonus is
         not to be combined or netted together with any other bonus set forth in
         this agreement.

                                 /s/ Steve Stangl
                             -----------------------
                             EMPLOYEE - STEVE STANGLEXHIBIT 10.12

                                WEST CORPORATION
                                   MEMORANDUM

TO: MIKE STURGEON

FROM: NANCEE BERGER

DATE: JANUARY 5, 2004

RE: 2004 COMPENSATION PLAN - EXHIBIT A

The compensation plan for 2004 while you are employed as Executive
Vice-President of Sales and Marketing for West Corporation is outlined below:

1.       Your base salary will be $220,000.00. Should you elect to voluntarily
         terminate your employment, you will be compensated for your services
         through the date of your actual termination per your Employment
         Agreement.

2.       You are eligible to receive up to a $100,000 annual performance bonus
         for West's Communication Services and Attention's aggregate revenue
         achieving plan of $860M. The percent of plan achieved will apply to the
         bonus calculation provided a minimum of 85% or $730M is achieved. This
         bonus will not exceed $100,000. Up to $18,750 of this bonus will be
         available to be paid quarterly and the total bonus will be trued up at
         the end of the year. Revenue dollars which exceed the plan amount
         stated above will be bonused at a rate factor of .0045. The excess
         bonus will be calculated at the end of 2004 and will be paid no later
         than February 28, 2005.

3.       You may also receive a quarterly performance bonus for three specific
         revenue goals as outlined below. These specific revenue growth bonuses
         will be calculated by applying year-to-date growth times the rate
         factor indicated on the schedules below:

                  -        2004 Attention Revenue Growth Bonus.

                  -        2004 WIC Growth Bonus.

<TABLE>
<CAPTION>
                                    RATE FACTOR
<S>                                 <C>
Up to $10M of revenue growth            .005
$10M+                                    .01
</TABLE>

<PAGE>

                  -        2004 Home Agent Revenue Growth Bonus.

<TABLE>
<S>                                       <C>
Revenue Growth                            .01
(not to include any West-designated
DR transactions)
</TABLE>

4.       You will be paid the amount due for any quarterly bonuses within thirty
         (30) days after the quarter ends, except for the 4th Quarter and annual
         true-up amounts which will be paid no later than February 28, 2005.

5.       Bonuses will not be combined nor netted with any other bonus outlined
         in this compensation plan. A maximum of 75% of each bonus calculation
         will be paid thirty (30) days after the end of the quarter. A negative
         quarterly calculation will result in a loss carry forward and will be
         trued up each quarter and the total (100%) bonus true up will occur at
         the year end 2004 and will be paid no later than February 28, 2005.

6.       All objectives are based upon West Corporation operations and will not
         include revenue derived from mergers, acquisitions, joint ventures,
         stock buy backs or other non-operating income unless specifically and
         individually included upon completion of the transaction.

7.       The benefit plans, as referenced in Section 7(i), shall include
         insurance plans based upon eligibility pursuant to the plans. If the
         insurance plans do not provide for continued participation, the
         continuation of benefits shall be pursuant to COBRA. In the event
         Employee's benefits continue pursuant to COBRA and Employee accepts new
         employment during the consulting term, Employee may continue benefits
         thereafter to the extent allowed under COBRA. In no event shall
         benefits plans include the 401K Plan or the 1996 Stock Incentive Plan.

8.       At the discretion of executive management, you may receive an
         additional bonus based on your individual performance.

                                   /s/ Mike Sturgeon
                                   ------------------------
                                   Employee - Mike SturgeonEXHIBIT 10.13

                                WEST CORPORATION

                                   MEMORANDUM

TO: JON "SKIP" HANSON

FROM: NANCEE BERGER

DATE: JANUARY 5, 2004

RE: 2004 COMPENSATION PLAN - EXHIBIT A

The compensation plan for 2004 while you are employed as Executive Vice
President for Corporate Services for West Corporation is being revised as
indicated below:

1.       Your base salary will be $225,000.00. Should you elect to voluntarily
         terminate your employment, you will be compensated for your services
         through the date of your actual termination per your Employment
         Agreement.

2.       You are eligible to receive a quarterly performance bonus based on each
         quarter's pre-tax Net Income growth when compared to the same quarter
         the previous year. (A negative differential will result in a loss carry
         forward to be applied to future bonus calculations.) The bonus will be
         calculated by multiplying the year-to-date pre-tax Net Income
         differential times the rate factor minus bonuses paid year-to-date for
         the respective calendar year. A maximum of 75% of each bonus
         calculation will be paid thirty (30) days after the end of the quarter
         except for 4th quarter and annual true-up amount which will be paid no
         later than February 28, 2005.

RATE FACTOR

                                      .0048

3.       All pre-tax Net Income objectives are based upon West Corporation
         operations and will not include profit and income derived from mergers,
         acquisitions, joint ventures, stock buy backs or other non-operating
         income unless specifically and individually included upon completion of
         the transaction.

         4.       The benefit plans, as referenced in Section 7(i), shall
                  include insurance plans based upon eligibility pursuant to the
                  plans. If the insurance plans do not provide for continued
                  participation, the continuation of benefits shall be pursuant
                  to COBRA. In the event Employee's benefits continue pursuant
                  to COBRA and Employee accepts new employment during the
                  consulting term, Employee may continue benefits thereafter to
                  the extent allowed under COBRA. In no event shall benefits
                  plans include the 401K Plan or the 1996 Stock Incentive Plan.

<PAGE>

5.       At the discretion of executive management, you may receive an
         additional bonus based on your individual performance.

                                   /s/ Skip Hanson
                            ----------------------------
                            EMPLOYEE - JON "SKIP" HANSON

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