Document:

Indemnification Agreement

 Exhibit 10.4 
 MOTIVE, INC. 
 INDEMNIFICATION AGREEMENT 
 THIS INDEMNIFICATION AGREEMENT (the “Agreement”) is made and entered into as of February 20, 2006 between Motive, Inc., a Delaware
corporation (“the Company”), and Alfred T. Mockett (“Indemnitee”). 
 WITNESSETH THAT: 
 WHEREAS, Indemnitee performs a valuable service for the Company; and 
 WHEREAS, the Board of Directors of the Company has adopted Bylaws (the “Bylaws”) providing for the indemnification of the officers and directors of the Company to the maximum extent authorized by
Section 145 of the Delaware General Corporation Law, as amended (“Law”); and 
 WHEREAS, the Bylaws and the Law, by their
nonexclusive nature, permit contracts between the Company and the officers or directors of the Company with respect to indemnification of such officers or directors; and 
 WHEREAS, in accordance with the authorization as provided by the Law, the Company may purchase and maintain a policy or policies of directors’ and officers’ liability insurance (“D & O
Insurance”), covering certain liabilities which may be incurred by its officers or directors in the performance of their obligations to the Company; and 
 WHEREAS, in order to induce Indemnitee to continue to serve as an officer or director of the Company, the Company has determined and agreed to enter into this contract with Indemnitee; 
 NOW, THEREFORE, in consideration of Indemnitee’s service as an officer or director after the date hereof, the parties hereto agree as follows:

 1. Indemnity of Indemnitee. The Company hereby agrees to hold harmless and indemnify Indemnitee to the full extent authorized or
permitted by the provisions of the Law, as such may be amended from time to time, and Article VIII of the Bylaws and Article XI of the Certificate of Incorporation, as each may be amended, interpreted or replaced (but in the case of such
amendment, interpretation or replacement, only to the extent it permits the Company to provide broader indemnification rights than those provided prior thereto). In furtherance of the foregoing indemnification, and without limiting the generality
thereof: 
 (a) Proceedings Other Than Proceedings by or in the Right of the Company. Indemnitee shall be entitled to
the rights of indemnification provided in this Section l(a) if, by reason of his Corporate Status (as hereinafter defined), he is, or is threatened to be made, a party to or participant in any Proceeding (as hereinafter defined) other than a
Proceeding by or in the right of the Company. Pursuant to this Section 1(a), Indemnitee 

  

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shall be indemnified against all Expenses (as hereinafter defined), judgments, penalties, fines and amounts paid in settlement actually and reasonably
incurred by him or on his behalf in connection with such Proceeding or any claim, issue or matter therein, if he acted in good faith and in a manner he reasonably believed to be in or not opposed to the best interests of the Company and, with
respect to any criminal Proceeding, had no reasonable cause to believe his conduct was unlawful. 
 (b) Proceedings by or
in the Right of the Company. Indemnitee shall be entitled to the rights of indemnification provided in this Section 1(b) if, by reason of his Corporate Status, he is, or is threatened to be made, a party to or participant in any Proceeding
brought by or in the right of the Company. Pursuant to this Section 1(b), Indemnitee shall be indemnified against all Expenses actually and reasonably incurred by him or on his behalf in connection with such Proceeding if he acted in good faith
and in a manner he reasonably believed to be in or not opposed to the best interests of the Company; provided, however, that, if applicable law so provides, no indemnification against such Expenses shall be made in respect of any claim, issue or
matter in such Proceeding as to which Indemnitee shall have been adjudged to be liable to the Company unless and to the extent that the Court of Chancery of the State of Delaware shall determine that such indemnification may be made. 
 (c) Indemnification for Expenses of a Party Who is Wholly or Partly Successful. Notwithstanding any other provision of this
Agreement, to the extent that Indemnitee is, by reason of his Corporate Status, a party to and is successful, on the merits or otherwise, in any Proceeding, he shall be indemnified to the maximum extent permitted by law against all Expenses actually
and reasonably incurred by him or on his behalf in connection therewith. If Indemnitee is not wholly successful in such Proceeding but is successful, on the merits or otherwise, as to one or more but less than all claims, issues or matters in such
Proceeding, the Company shall indemnify Indemnitee against all Expenses actually and reasonably incurred by him or on his behalf in connection with each successfully resolved claim, issue or matter. For purposes of this Section and without
limitation, the termination of any claim, issue or matter in such a Proceeding by dismissal, with or without prejudice, shall be deemed to be a successful result as to such claim, issue or matter. 
 2. Additional Indemnity. In addition to, and without regard to any limitations on, the indemnification provided for in Section 1, the Company
shall and hereby does indemnify and hold harmless Indemnitee against all Expenses, judgments, penalties, fines and amounts paid in settlement actually and reasonably incurred by him or on his behalf if, by reason of his Corporate Status, he is, or
is threatened to be made, a party to or participant in any Proceeding (including a Proceeding by or in the right of the Company), including, without limitation, all liability arising out of the negligence or active or passive wrongdoing of
Indemnitee. The only limitation that shall exist upon the Company’s obligations pursuant to this Agreement shall be that the Company shall not be obligated to make any payment to Indemnitee that is finally determined (under the procedures, and
subject to the presumptions, set forth in Sections 6 and 7 hereof) to be unlawful under Delaware law. 
  

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 3. Contribution in the Event of Joint Liability. 
 (a) Whether or not the indemnification provided in Sections 1 and 2 hereof is available, in respect of any threatened, pending or
completed action, suit or proceeding in which Company is jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), Company shall pay, in the first instance, the entire amount of any judgment or settlement of such
action, suit or proceeding without requiring Indemnitee to contribute to such payment and Company hereby waives and relinquishes any right of contribution it may have against Indemnitee. Company shall not enter into any settlement of any action,
suit or proceeding in which Company is jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding) unless such settlement provides for a full and final release of all claims asserted against Indemnitee. 
 (b) Without diminishing or impairing the obligations of the Company set forth in the preceding subparagraph, if, for any reason,
Indemnitee shall elect or be required to pay all or any portion of any judgment or settlement in any threatened, pending or completed action, suit or proceeding in which Company is jointly liable with Indemnitee (or would be if joined in such
action, suit or proceeding), Company shall contribute to the amount of expenses (including attorneys’ fees), judgments, fines and amounts paid in settlement actually and reasonably incurred and paid or payable by Indemnitee in proportion to the
relative benefits received by the Company and all officers, directors or employees of the Company other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on the one hand, and
Indemnitee, on the other hand, from the transaction from which such action, suit or proceeding arose; provided, however, that the proportion determined on the basis of relative benefit may, to the extent necessary to conform to law, be further
adjusted by reference to the relative fault of Company and all officers, directors or employees of the Company other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on the one hand,
and Indemnitee, on the other hand, in connection with the events that resulted in such expenses, judgments, fines or settlement amounts, as well as any other equitable considerations which the law may require to be considered. The relative fault of
Company and all officers, directors or employees of the Company other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on the one hand, and Indemnitee, on the other hand, shall be
determined by reference to, among other things, the degree to which their actions were motivated by intent to gain personal profit or advantage, the degree to which their liability is primary or secondary, and the degree to which their conduct is
active or passive. 
 (c) Company hereby agrees to fully indemnify and hold Indemnitee harmless from any claims of
contribution which may be brought by officers, directors or employees of the Company other than Indemnitee who may be jointly liable with Indemnitee. 
 4. Indemnification for Expenses of a Witness. Notwithstanding any other provision of this Agreement, to the extent that Indemnitee is, by reason of his Corporate Status, a witness 

  

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in any Proceeding to which Indemnitee is not a party, he shall be indemnified against all Expenses actually and reasonably incurred by him or on his behalf
in connection therewith. 
 5. Advancement of Expenses. Notwithstanding any other provision of this Agreement, the Company shall
advance all Expenses incurred by or on behalf of Indemnitee in connection with any Proceeding by reason of Indemnitee’s Corporate Status within ten (10) days after the receipt by the Company of a statement or statements from Indemnitee
requesting such advance or advances from time to time, whether prior to or after final disposition of such Proceeding. Such statement or statements shall reasonably evidence the Expenses incurred by Indemnitee and shall include or be preceded or
accompanied by an undertaking by or on behalf of Indemnitee to repay any Expenses advanced if it shall ultimately be determined that Indemnitee is not entitled to be indemnified against such Expenses. Any advances and undertakings to repay pursuant
to this Section 5 shall be unsecured and interest free. Notwithstanding the foregoing, the obligation of the Company to advance Expenses pursuant to this Section 5 shall be subject to the condition that, if, when and to the extent that the
Company determines that Indemnitee would not be permitted to be indemnified under applicable law, the Company shall be entitled to be reimbursed, within thirty (30) days of such determination, by Indemnitee (who hereby agrees to reimburse the
Company) for all such amounts theretofore paid; provided, however, that if Indemnitee has commenced or thereafter commences legal proceedings in a court of competent jurisdiction to secure a determination that Indemnitee should be indemnified under
applicable law, any determination made by the Company that Indemnitee would not be permitted to be indemnified under applicable law shall not be binding and Indemnitee shall not be required to reimburse the Company for any advance of Expenses until
a final judicial determination is made with respect thereto (as to which all rights of appeal therefrom have been exhausted or lapsed). 
 6.
Procedures and Presumptions for Determination of Entitlement to Indemnification. It is the intent of this Agreement to secure for Indemnitee rights of indemnity that are as favorable as may be permitted under the law and public policy of the
State of Delaware. Accordingly, the parties agree that the following procedures and presumptions shall apply in the event of any question as to whether Indemnitee is entitled to indemnification under this Agreement: 
 (a) To obtain indemnification (including, but not limited to, the advancement of Expenses and contribution by the Company) under this
Agreement, Indemnitee shall submit to the Company a written request, including therein or therewith such documentation and information as is reasonably available to Indemnitee and is reasonably necessary to determine whether and to what extent
Indemnitee is entitled to indemnification. The Secretary of the Company shall, promptly upon receipt of such a request for indemnification, advise the Board of Directors in writing that Indemnitee has requested indemnification. 
 (b) Upon written request by Indemnitee for indemnification pursuant to the first sentence of Section 6(a) hereof, a determination, if
required by applicable law, with respect to Indemnitee’s entitlement thereto shall be made in the specific case by one of the following three methods, which shall be at the election of Indemnitee: (1) by a 

  

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majority vote of the disinterested directors, even though less than a quorum, or (2) by independent legal counsel in a written opinion, or (3) by
the stockholders. 
 (c) If the determination of entitlement to indemnification is to be made by Independent Counsel pursuant
to Section 6(b) hereof, the Independent Counsel shall be selected as provided in this Section 6(c). The Independent Counsel shall be selected by Indemnitee (unless Indemnitee shall request that such selection be made by the Board of
Directors). Indemnitee or the Company, as the case may be, may, within 10 days after such written notice of selection shall have been given, deliver to the Company or to Indemnitee, as the case may be, a written objection to such selection;
provided, however, that such objection may be asserted only on the ground that the Independent Counsel so selected does not meet the requirements of “Independent Counsel” as defined in Section 13 of this Agreement, and the objection
shall set forth with particularity the factual basis of such assertion. Absent a proper and timely objection, the person so selected shall act as Independent Counsel. If a written objection is made and substantiated, the Independent Counsel selected
may not serve as Independent Counsel unless and until such objection is withdrawn or a court has determined that such objection is without merit. If, within 20 days after submission by Indemnitee of a written request for indemnification pursuant to
Section 6(a) hereof, no Independent Counsel shall have been selected and not objected to, either the Company or Indemnitee may petition the Court of Chancery of the State of Delaware or other court of competent jurisdiction for resolution of
any objection which shall have been made by the Company or Indemnitee to the other’s selection of Independent Counsel and/or for the appointment as Independent Counsel of a person selected by the court or by such other person as the court shall
designate, and the person with respect to whom all objections are so resolved or the person so appointed shall act as Independent Counsel under Section 6(b) hereof. The Company shall pay any and all reasonable fees and expenses of Independent
Counsel incurred by such Independent Counsel in connection with acting pursuant to Section 6(b) hereof, and the Company shall pay all reasonable fees and expenses incident to the procedures of this Section 6(c), regardless of the manner in
which such Independent Counsel was selected or appointed. 
 (d) In making a determination with respect to entitlement to
indemnification hereunder, the person or persons or entity making such determination shall presume that Indemnitee is entitled to indemnification under this Agreement if Indemnitee has submitted a request for indemnification in accordance with
Section 6(a) of this Agreement. Anyone seeking to overcome this presumption shall have the burden of proof and the burden of persuasion, by clear and convincing evidence. 
 (e) Indemnitee shall be deemed to have acted in good faith if Indemnitee’s action is based on the records or books of account of the
Enterprise, including financial statements, or on information supplied to Indemnitee by the officers of the Enterprise in the course of their duties, or on the advice of legal counsel for the Enterprise or on information or records given or reports
made to the Enterprise by an independent certified public accountant or by an appraiser or other expert selected with reasonable care by the Enterprise. In addition, the knowledge and/or actions, or failure to act, of any director, 

  

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officer, agent or employee of the Enterprise shall not be imputed to Indemnitee for purposes of determining the right to indemnification under this
Agreement. Whether or not the foregoing provisions of this Section 6(e) are satisfied, it shall in any event be presumed that Indemnitee has at all times acted in good faith and in a manner he reasonably believed to be in or not opposed to the
best interests of the Company. Anyone seeking to overcome this presumption shall have the burden of proof and the burden of persuasion, by clear and convincing evidence. 
 (f) If the person, persons or entity empowered or selected under Section 6 to determine whether Indemnitee is entitled to
indemnification shall not have made a determination within thirty (30) days after receipt by the Company of the request therefor, the requisite determination of entitlement to indemnification shall be deemed to have been made and Indemnitee
shall be entitled to such indemnification, absent (i) a misstatement by Indemnitee of a material fact, or an omission of a material fact necessary to make Indemnitee’s statement not materially misleading, in connection with the request for
indemnification, or (ii) a prohibition of such indemnification under applicable law; provided, however, that such 30 day period may be extended for a reasonable time, not to exceed an additional fifteen (15) days, if the person, persons or
entity making the determination with respect to entitlement to indemnification in good faith requires such additional time for the obtaining or evaluating documentation and/or information relating thereto; and provided, further, that the foregoing
provisions of this Section 6(g) shall not apply if the determination of entitlement to indemnification is to be made by the stockholders pursuant to Section 6(b) of this Agreement and if (A) within fifteen (15) days after receipt
by the Company of the request for such determination the Board of Directors or the Disinterested Directors, if appropriate, resolve to submit such determination to the stockholders for their consideration at an annual meeting thereof to be held
within seventy five (75) days after such receipt and such determination is made thereat, or (B) a special meeting of stockholders is called within fifteen (15) days after such receipt for the purpose of making such determination, such
meeting is held for such purpose within sixty (60) days after having been so called and such determination is made thereat. 
 (g) Indemnitee shall cooperate with the person, persons or entity making such determination with respect to Indemnitee’s entitlement to indemnification, including providing to such person, persons or entity upon reasonable advance
request any documentation or information which is not privileged or otherwise protected from disclosure and which is reasonably available to Indemnitee and reasonably necessary to such determination. Any Independent Counsel, member of the Board of
Directors, or stockholder of the Company shall act reasonably and in good faith in making a determination under the Agreement of the Indemnitee’s entitlement to indemnification. Any costs or expenses (including attorneys’ fees and
disbursements) incurred by Indemnitee in so cooperating with the person, persons or entity making such determination shall be borne by the Company (irrespective of the determination as to Indemnitee’s entitlement to indemnification) and the
Company hereby indemnifies and agrees to hold Indemnitee harmless therefrom. 
  

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 (h) The Company acknowledges that a settlement or other disposition short of final
judgment may be successful if it permits a party to avoid expense, delay, distraction, disruption and uncertainty. In the event that any action, claim or proceeding to which Indemnitee is a party is resolved in any manner other than by adverse
judgment against Indemnitee (including, without limitation, settlement of such action, claim or proceeding with or without payment of money or other consideration) it shall be presumed that Indemnitee has been successful on the merits or otherwise
in such action, suit or proceeding. Anyone seeking to overcome this presumption shall have the burden of proof and the burden of persuasion, by clear and convincing evidence. 
 7. Remedies of Indemnitee. 
 (a) In the event that (i) a determination is made pursuant to Section 6 of this Agreement that Indemnitee is not entitled to indemnification under this Agreement, (ii) advancement of Expenses is not timely made pursuant to
Section 5 of this Agreement, (iii) no determination of entitlement to indemnification shall have been made pursuant to Section 6(b) of this Agreement within 90 days after receipt by the Company of the request for indemnification,
(iv) payment of indemnification is not made pursuant to this Agreement within ten (10) days after receipt by the Company of a written request therefor, or (v) payment of indemnification is not made within ten (10) days after a
determination has been made that Indemnitee is entitled to indemnification or such determination is deemed to have been made pursuant to Section 6 of this Agreement, Indemnitee shall be entitled to an adjudication in an appropriate court of the
State of Delaware, or in any other court of competent jurisdiction, of his entitlement to such indemnification. Indemnitee shall commence such proceeding seeking an adjudication within 180 days following the date on which Indemnitee first has the
right to commence such proceeding pursuant to this Section 7(a). The Company shall not oppose Indemnitee’s right to seek any such adjudication. 
 (b) In the event that a determination shall have been made pursuant to Section 6(b) of this Agreement that Indemnitee is not entitled to indemnification, any judicial proceeding commenced pursuant to this
Section 7 shall be conducted in all respects as a de novo trial, on the merits and Indemnitee shall not be prejudiced by reason of that adverse determination under Section 6(b). 
 (c) If a determination shall have been made pursuant to Section 6(b) of this Agreement that Indemnitee is entitled to
indemnification, the Company shall be bound by such determination in any judicial proceeding commenced pursuant to this Section 7, absent a prohibition of such indemnification under applicable law. 
 (d) In the event that Indemnitee, pursuant to this Section 7, seeks a judicial adjudication of his rights under, or to recover
damages for breach of, this Agreement, or to recover under any directors’ and officers’ liability insurance policies maintained by the Company the Company shall pay on his behalf, in advance, any and all expenses (of the types described in
the definition of Expenses in Section 13 of this Agreement) actually and reasonably incurred by him in such judicial adjudication, regardless of whether 

  

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Indemnitee ultimately is determined to be entitled to such indemnification, advancement of expenses or insurance recovery. 
 (e) The Company shall be precluded from asserting in any judicial proceeding commenced pursuant to this Section 7 that the procedures
and presumptions of this Agreement are not valid, binding and enforceable and shall stipulate in any such court that the Company is bound by all the provisions of this Agreement. 
 8. Non-Exclusivity; Survival of Rights; Insurance; Subrogation. 
 (a) The rights of indemnification as provided by this Agreement shall not be deemed exclusive of any other rights to which Indemnitee may
at any time be entitled under applicable law, the certificate of incorporation of the Company, the Bylaws, any agreement, a vote of stockholders or a resolution of directors, or otherwise. No amendment, alteration or repeal of this Agreement or of
any provision hereof shall limit or restrict any right of Indemnitee under this Agreement in respect of any action taken or omitted by such Indemnitee in his Corporate Status prior to such amendment, alteration or repeal. To the extent that a change
in the Law, whether by statute or judicial decision, permits greater indemnification than would be afforded currently under the Bylaws and this Agreement, it is the intent of the parties hereto that Indemnitee shall enjoy by this Agreement the
greater benefits so afforded by such change. No right or remedy herein conferred is intended to be exclusive of any other right or remedy, and every other right and remedy shall be cumulative and in addition to every other right and remedy given
hereunder or now or hereafter existing at law or in equity or otherwise. The assertion or employment of any right or remedy hereunder, or otherwise, shall not prevent the concurrent assertion or employment of any other right or remedy. 

(b) To the extent that the Company maintains an insurance policy or policies providing liability insurance for directors, officers,
employees, or agents or fiduciaries of the Company or of any other corporation, partnership, joint venture, trust, employee benefit plan or other enterprise which such person serves at the request of the Company, Indemnitee shall be covered by such
policy or policies in accordance with its or their terms to the maximum extent of the coverage available for any such director, officer, employee or agent under such policy or policies. 
 (c) In the event of any payment under this Agreement, the Company shall be subrogated to the extent of such payment to all of the rights
of recovery of Indemnitee, who shall execute all papers required and take all action necessary to secure such rights, including execution of such documents as are necessary to enable the Company to bring suit to enforce such rights. 
 (d) The Company shall not be liable under this Agreement to make any payment of amounts otherwise indemnifiable hereunder if and to the
extent that Indemnitee has otherwise actually received such payment under any insurance policy, contract, agreement or otherwise. 
  

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 9. Exception to Right of Indemnification. Notwithstanding any other provision of this Agreement,
Indemnitee shall not be entitled to indemnification under this Agreement with respect to any Proceeding brought by Indemnitee, or any claim therein, unless (a) the bringing of such Proceeding or making of such claim shall have been approved by
the Board of Directors of the Company or (b) such Proceeding is being brought by the Indemnitee to assert, interpret or enforce his rights under this Agreement. 
 10. Duration of Agreement. All agreements and obligations of the Company contained herein shall continue during the period Indemnitee is an officer or director of the Company (or is or was serving at the
request of the Company as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other enterprise) and shall continue thereafter so long as Indemnitee shall be subject to any Proceeding (or any proceeding
commenced under Section 7 hereof) by reason of his Corporate Status, whether or not he is acting or serving in any such capacity at the time any liability or expense is incurred for which indemnification can be provided under this Agreement.
This Agreement shall be binding upon and inure to the benefit of and be enforceable by the parties hereto and their respective successors (including any direct or indirect successor by purchase, merger, consolidation or otherwise to all or
substantially all of the business or assets of the Company), assigns, spouses, heirs, executors and personal and legal representatives. This Agreement shall continue in effect regardless of whether Indemnitee continues to serve as an officer or
director of the Company or any other Enterprise at the Company’s request. 
 11. Security. To the extent requested by the
Indemnitee and approved by the Board of Directors of the Company, the Company may at any time and from time to time provide security to the Indemnitee for the Company’s obligations hereunder through an irrevocable bank line of credit, funded
trust or other collateral. Any such security, once provided to the Indemnitee, may not be revoked or released without the prior written consent of the Indemnitee. 
 12. Enforcement. 
 (a) The Company expressly confirms and agrees that it has entered
into this Agreement and assumed the obligations imposed on it hereby in order to induce Indemnitee to serve as an officer or director of the Company, and the Company acknowledges that Indemnitee is relying upon this Agreement in serving as an
officer or director of the Company. 
 (b) This Agreement constitutes the entire agreement between the parties hereto with
respect to the subject matter hereof and supersedes all prior agreements and understandings, oral, written and implied, between the parties hereto with respect to the subject matter hereof. 
 13. Definitions. For purposes of this Agreement: 
 (a) “Corporate Status” describes the status of a person who is or was a director, officer, employee or agent or fiduciary of the Company or of any other 

  

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corporation, partnership, joint venture, trust, employee benefit plan or other enterprise which such person is or was serving at the express written request
of the Company. 
 (b) “Disinterested Director” means a director of the Company who is not and was not a party to
the Proceeding in respect of which indemnification is sought by Indemnitee. 
 (c) “Enterprise” shall mean the
Company and any other corporation, partnership, joint venture, trust, employee benefit plan or other enterprise of which Indemnitee is or was serving at the express written request of the Company as a director, officer, employee, agent or fiduciary.

 (d) “Expenses” shall include all reasonable attorneys’ fees, retainers, court costs, transcript costs, fees
of experts, witness fees, travel expenses, duplicating costs, printing and binding costs, telephone charges, postage, delivery service fees, and all other disbursements or expenses of the types customarily incurred in connection with prosecuting,
defending, preparing to prosecute or defend, investigating, participating, or being or preparing to be a witness in a Proceeding. 
 (e) “Independent Counsel” means a law firm, or a member of a law firm, that is experienced in matters of corporation law and neither presently is, nor in the past five years has been, retained to represent: (i) the Company or
Indemnitee in any matter material to either such party (other than with respect to matters concerning the Indemnitee under this Agreement, or of other indemnitees under similar indemnification agreements), or (ii) any other party to the
Proceeding giving rise to a claim for indemnification hereunder. Notwithstanding the foregoing, the term “Independent Counsel” shall not include any person who, under the applicable standards of professional conduct then prevailing, would
have a conflict of interest in representing either the Company or Indemnitee in an action to determine Indemnitee’s rights under this Agreement. The Company agrees to pay the reasonable fees of the Independent Counsel referred to above and to
fully indemnify such counsel against any and all Expenses, claims, liabilities and damages arising out of or relating to this Agreement or its engagement pursuant hereto. 
 (f) “Proceeding” includes any threatened, pending or completed action, suit, arbitration, alternate dispute resolution
mechanism, investigation, inquiry, administrative hearing or any other actual, threatened or completed proceeding, whether brought by or in the right of the Company or otherwise and whether civil, criminal, administrative or investigative, in which
Indemnitee was, is or will be involved as a party or otherwise, by reason of the fact that Indemnitee is or was a director of the Company, by reason of any action taken by him or of any inaction on his part while acting as an officer or director of
the Company, or by reason of the fact that he is or was serving at the request of the Company as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other Enterprise; in each case whether or not he is
acting or serving in any such capacity at the time any liability or expense is incurred for which indemnification can be provided under this Agreement; including one pending on or 

  

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before the date of this Agreement; and excluding one initiated by an Indemnitee pursuant to Section 7 of this Agreement to enforce his rights under this
Agreement. 
 14. Severability. If any provision or provisions of this Agreement shall be held by a court of competent jurisdiction to
be invalid, void, illegal or otherwise unenforceable for any reason whatsoever: (a) the validity, legality and enforceability of the remaining provisions of this Agreement (including without limitation, each portion of any section of this
Agreement containing any such provision held to be invalid, illegal or unenforceable, that is not itself invalid, illegal or unenforceable) shall not in any way be affected or impaired thereby and shall remain enforceable to the fullest extent
permitted by law; and (b) to the fullest extent possible, the provisions of this Agreement (including, without limitation, each portion of any section of this Agreement containing any such provision held to be invalid, illegal or unenforceable,
that is not itself invalid, illegal or unenforceable) shall be construed so as to give effect to the intent manifested thereby. 
 15.
Modification and Waiver. No supplement, modification, termination or amendment of this Agreement shall be binding unless executed in writing by both of the parties hereto. No waiver of any of the provisions of this Agreement shall be deemed
or shall constitute a waiver of any other provisions hereof (whether or not similar) nor shall such waiver constitute a continuing waiver. 
 16. Notice By Indemnitee. Indemnitee agrees promptly to notify the Company in writing upon being served with any summons, citation, subpoena, complaint, indictment, information or other document relating to any Proceeding or matter
which may be subject to indemnification covered hereunder. The failure to so notify the Company shall not relieve the Company of any obligation which it may have to the Indemnitee under this Agreement or otherwise unless and only to the extent that
such failure or delay materially prejudices the Company. 
 17. Notices. All notices, requests, demands and other communications
hereunder shall be in writing and shall be deemed to have been duly given if (i) delivered by hand and receipted for by the party to whom said notice or other communication shall have been directed, or (ii) mailed by certified or
registered mail with postage prepaid, on the third business day after the date on which it is so mailed: 
  

	 	(a)	If to Indemnitee, to the address set forth below Indemnitee signature hereto. 

  

	 	(b)	If to the Company, to: 

 Motive, Inc. 
 12515 Research Blvd, Bldg. #5 
 Austin, TX
78759 
 Attention: Chief Financial Officer 
  

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 or to such other address as may have been furnished to Indemnitee by the Company or to the Company by Indemnitee, as the
case may be. 
 18. Identical Counterparts. This Agreement may be executed in one or more counterparts, each of which shall for all
purposes be deemed to be an original but all of which together shall constitute one and the same Agreement. Only one such counterpart signed by the party against whom enforceability is sought needs to be produced to evidence the existence of this
Agreement. 
 19. Headings. The headings of the paragraphs of this Agreement are inserted for convenience only and shall not be deemed
to constitute part of this Agreement or to affect the construction thereof. 
 20. Governing Law. The parties agree that this
Agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of Delaware without application of the conflict of laws principles thereof. 
 21. Gender. Use of the masculine pronoun shall be deemed to include usage of the feminine pronoun where appropriate. 
 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year first above written. 
  

			
	 MOTIVE, INC.

		
	 By:
	 	 /s/ April Downing

		 	 April Downing

		 	 Vice President and
 Acting Chief Financial Officer

	
	 INDEMNITEE:

	
	 /s/ Alfred T. Mockett

	 Alfred T. Mockett

			
		
	 Address:
	 	 11921 Freedom Drive
 Suite 550
 Reston, VA 20190

  

 12Consulting Agreement

 Exhibit 10.5 
 CONSULTING AGREEMENT 
 This Consulting Agreement (this “Agreement”) is
entered into as of the 20th day of February, 2006 (the “Effective Date”), by and between Scott L. Harmon (“Consultant”), an individual, and Motive, Inc., a Delaware corporation
(“Motive”). 
 WHEREAS, Consultant is a founder of Motive and served as its Chairman of the Board and Chief Executive
Officer until he resigned from such positions and ceased being an employee of Motive on February 20, 2006 (such period, the “Previous Employment Period”); 
 WHEREAS, due to Consultant’s unique knowledge of Motive and its products, customers, business and operations, Motive desires to retain Consultant as
a consultant to assist Motive in transitioning the offices of Chairman of the Board and Chief Executive Officer to Motive’s new Chairman of the Board and Chief Executive Officer (such services, the “Consulting Services”)
on the terms and conditions set forth herein, and Consultant desires to provide Motive with the Consulting Services; and 
 WHEREAS, during
the Previous Employment Period, Motive granted Consultant certain options (the “Option”) to purchase shares of Motive’s common stock subject to the terms and conditions of Motive’s 1997 Stock Option/Stock Issuance
Plan or Amended and Restated Equity Incentive Plan, as applicable (collectively, the “Plans”), and the related Stock Option Agreements between Motive and Consultant (collectively, the “Stock Option
Agreements”), reflecting option grants as follows: March 21, 2003, Grant No. 00001673 (30,000 options); March 21, 2003, Grant No. 00001672 (20,000 options); and August 12, 2004, Grant No. 00002252 (150,000
options), of which an aggregate of 83,750 options have already vested through the Effective Date, and the remaining options continue to vest during the period in which Consultant provides “Services” (as defined in the Plans) to Motive;

 NOW, THEREFORE, in consideration of the mutual promises expressed herein, and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, Consultant and Motive hereby agree as follows: 
 1. EFFECTIVE
DATE AND TERM. This Agreement will be effective as of the Effective Date, and will remain in effect for a term ending on the first anniversary of the Effective Date, unless earlier terminated in
accordance with Section 8 (such period, the “Term”). 
 2. CONSULTING SERVICES.
Motive agrees to retain Consultant to provide the Consulting Services and Consultant agrees to provide the Consulting Services as and to the extent reasonably requested by Motive’s Chief Executive Officer during the Term. In providing the
Consulting Services, Consultant shall report to and be under the direction and supervision of Motive’s Chief Executive Officer. Without limiting the generality of the foregoing, during the Term, Consultant shall make himself reasonably
available during normal business hours to provide the Consulting Services on an as-requested, as agreed basis. Consultant will not receive additional compensation for any Consulting Services or related duties contemplated by this 

  

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Agreement beyond the consulting fees referenced herein, unless otherwise negotiated between the parties. During the Term, Consultant agrees to keep
Motive’s Chief Executive Officer informed of Consultant’s current contact information and general availability and to cooperate with the reasonable requests of Motive’s Chief Executive Officer to provide the Consulting Services as and
when requested. Consultant acknowledges and agrees that his relationship to Motive under this Agreement shall be that of an independent contractor and not that of an agent or employee of Motive. Consultant understands and acknowledges that as a
consultant he is not entitled to represent himself to clients, suppliers, investors, or the general public as a representative of Motive without the prior written consent of Motive’s Chief Executive Officer. During the Term, Consultant shall be
entitled to continued use of his Motive-supplied Blackberry device and laptop computer. Consultant acknowledges and agrees that he shall have such access to the office facilities and other resources of the Motive as Motive’s Chief Executive
Officer shall determine in his sole and absolute discretion. Motive shall reimburse Consultant for all reasonable out-of-pocket expenses incurred by Consultant in the performance of the Consulting Services under this Agreement in accordance with
Motive’s policy and procedure for expense reimbursement; provided, that Consultant shall not incur any individual expense in excess of $1,000 without the prior written consent of Motive’s Chief Executive Officer. 
 3. CONSULTING FEES. As consideration for the Consulting Services described above, during the Term of this Agreement, Motive
will pay Consultant consulting fees in the amount of $29,000 per month, with such amount to be pro rated for any partial month. Upon the occurrence of a “Change in Control” (as defined in Section 20.5 of the Amended and Restated
Equity Incentive Plan of Motive, Inc.), any consulting fees that are then unpaid shall accelerate and become due and payable in full on the date such Change in Control occurs. 
 4. STOCK. The parties agree that for purposes of determining the number of shares of Motive’s common stock that Consultant shall be
entitled to purchase from Motive pursuant to exercise of the Option, Consultant will continue to vest through the end of the Term, subject to Consultant remaining a consultant or other independent advisor who provides “Service” to Motive
as required under the Plans. Consultant’s exercise of the vested portion of the Option shall continue to be subject to the terms and conditions of the Plans and the Stock Option Agreements, and Consultant shall be entitled to exercise any and
all of the vested portion of the Option at any time until the expiration of 90 calendar days from the last day that Consultant provides “Service” (as defined in the Plans) to Motive. The parties agree that Consultant will be considered to
be providing Service to Motive during the Term. The parties agree that as of February 20, 2007, assuming no prior termination of Service, Consultant would be vested in and entitled to purchase from Motive 131,250 shares of Motive common stock
pursuant to the exercise of the Option. Motive agrees that, when exercising the Option, Consultant shall be entitled to the same treatment and shall receive the same level of service from the administrator of the Plans as any officer of Motive.

 5. BENEFITS. Except as stated herein, Consultant’s participation in all benefits and benefit plans of Motive that were
incident to his employment by Motive shall cease at the close of business on the Effective Date. Without limiting the generality of the preceding sentence, Consultant shall cease accruing employee benefits, including, but not limited to, vacation
time and paid time off, as of the Effective Date. On or as promptly as practicable after the Effective 

  

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Date, in addition to Consultant’s final payroll payment by Motive, Motive shall pay consultant for accrued vacation time (at Consultant’s current
base salary rate). As promptly as practicable after the Effective Date, Motive also shall pay Consultant for any proper expense reimbursement or expense check requests incurred in the 60 days prior to the Effective Date, subject to Consultant’s
compliance during the first 30 days after the Effective Date with Motive’s policy and procedure for expense reimbursements, including the timely and proper submission of the necessary paperwork. Consultant represents and agrees that registering
for, paying premiums to and maintaining participation in Motive’s medical plan pursuant to Consultant’s COBRA rights will be his sole responsibility. 
 6. RESIGNATION AS CHAIRMAN OF THE BOARD AND CHIEF EXECUTIVE
OFFICER. Consultant and Motive acknowledge and agree that upon Consultant’s execution and delivery of this Agreement, Consultant shall be deemed to have resigned as an employee and from all offices and positions with Motive and
its subsidiaries, including Consultant’s positions as a member of the Board of Directors, as Chairman of the Board of Directors and as Chief Executive Officer of Motive. Consultant acknowledges that Motive has provided Consultant with an
opportunity to review and comment on the press release that Motive will issue in connection with Consultant’s resignation as Motive’s Chairman of the Board and Chief Executive Officer. 
 7. INDEMNIFICATION. The parties acknowledge and agree that Consultant shall be entitled to indemnification under that certain Motive
Communications, Inc. Indemnification Agreement previously entered into between the Motive and Consultant for all acts performed on behalf of Motive as Consulting Services hereunder, and to that extent shall be deemed to have retained his
“Corporate Status” (as that term is defined in such Indemnification Agreement) during the Term of this Agreement. 
 8.
TERMINATION. Motive may terminate this Agreement and Consultant’s provision of the Consulting Services hereunder at any time, with or without Cause (as hereinafter defined), upon five days prior written notice to Consultant.

 (a) If Motive terminates this Agreement without Cause and Consultant subsequently executes (within a reasonable period of
time) a release reasonably acceptable to Motive, Motive shall pay Consultant a lump sum payment equal to the remainder of Consultant’s consulting fees that would have been payable to Consultant under this Agreement if the Agreement had not been
terminated prior to the first anniversary of the Effective Date. 
 (b) If Motive terminates this Agreement for Cause,
Consultant shall only be entitled to receive payment for Consulting Fees accrued through the date of termination and shall not be entitled to receive any further payment of any kind from Motive under this Agreement. 
 (c) For purposes of this Agreement, “Cause” exists if: (i) Consultant is determined by Motive’s Board of
Directors to have engaged in any act of misconduct, dishonesty or gross negligence in the performance of his duties to Motive during the course and scope of Consultant’s provision of the Consulting Services under this 

  

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Agreement; (ii) Consultant is determined by Motive’s Board of Directors to have committed any act of fraud or embezzlement against Motive during
course and scope of Consultant’s provision of the Consulting Services under this Agreement; (iii) Consultant is charged with, pleads guilty to or is convicted of any crime involving moral turpitude; (iv) Consultant fails to cooperate
fully with Motive, its advisors or any governmental agency or body in connection with any review, inquiry or investigation of matters occurring during the Previous Employment Period or the Term; or (v) any breach by Consultant of this Agreement
or the Consultant’s Proprietary Information and Inventions Agreement with Motive, which breach or breaches are (A) singularly or in the aggregate, material, and (B) not cured within 15 days of written notice of such breach or breaches
to Consultant from Motive. 
 (d) In the event Consultant dies, this Agreement shall immediately terminate, with no obligation
by Motive for payment of any additional amounts other than the monthly consulting fee applicable to the month in which death occurs. 
 9.
CONSULTANT WARRANTIES AND INDEMNITY. 
 (a) No Conflict.
Consultant represents and warrants that Consultant is free to enter into the terms of this Agreement and that Consultant has no obligations to any other legal entity or otherwise that are inconsistent with any of its provisions. 
 (b) Indemnification. Consultant further agrees that in the event of a breach of the foregoing representation and warranty,
Consultant will indemnify Motive for any and all liability and losses including, without limitation, damages payable to third parties, consequential losses, lost profits, costs and attorneys’ fees, that Motive may incur as a result of such
breach. 
 10. ARBITRATION. Motive and Consultant expressly agree that any dispute between them arising out of or relating to
this Agreement or its termination or any other aspect of Consultant’s relationship with Motive or the termination of that relationship (including any contract or tort claims, or claimed violations of statute) shall be settled by binding
arbitration administered by and under the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court with jurisdiction. The terms of this Section 10 survive the
termination of this Agreement. 
 11. MISCELLANEOUS. 
 (a) Entire Agreement. This Agreement embodies the entire agreement between the parties with respect to the subject matter hereof
and supersedes all prior agreements and understandings, if any, between the parties regarding the subject matter hereof. Notwithstanding the foregoing, this Agreement shall not supersede or replace that certain Proprietary Information and Inventions
Agreement previously executed by Consultant in favor of Motive, which agreement shall remain in full force and effect in accordance with its terms. 
  

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 (b) Modification. Both parties agree that neither has the authority to modify or
amend this Agreement unless the modification or amendment is in writing and signed by both of them. 
 (c) Notice To
Consultant. Notice to Consultant shall have occurred and be effective when: (i) Consultant receives actual notice, whether in writing or otherwise; and/or (ii) when a written notice is mailed via certified mail to Consultant’s
then-current address as reflected in Motive’s records. 
 (d) Notice To Motive. Notice to Motive shall have
occurred and be effective when: (i) the Chief Executive Officer of Motive receives written notice; and/or (ii) when a written notice is delivered via certified mail to Motive’s then-current address, to the attention of the Chief
Executive Officer. 
 (e) Severability. If any provision of this Agreement is declared or found to be illegal,
unenforceable or void, the remainder of this Agreement shall remain valid and enforceable to the extent feasible. 
 (f) No
Waiver. Any waiver of any term of this Agreement by Motive shall not operate as a waiver of any other term of this Agreement, nor shall any failure to enforce any provision of this Agreement operate as a waiver of Motive’s right to enforce
any other provision of this Agreement. 
 (g) Successors and Assigns. Consultant’s obligations under this
Agreement will be binding upon Consultant’s heirs, executors, assigns, and administrators and will inure to the benefit of Motive, its subsidiaries, successors and assigns. 
 (h) Proper Construction. The section and paragraph headings used in this Agreement are intended solely for convenience of reference
and shall not in any manner amplify, limit, modify or otherwise be used in the interpretation of any of the provisions hereof. 
 12.
CHOICE OF LAW AND JURISDICTION. THIS AGREEMENT SHALL BE GOVERNED BY
AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE LAWS OF THE STATE OF
TEXAS. BOTH PARTIES EXPRESSLY CONSENT TO THE JURISDICTION AND VENUE OF
THE STATE AND FEDERAL COURTS LOCATED IN TRAVIS COUNTY, TEXAS SHOULD
JUDICIAL ENFORCEMENT OF AN AWARD RENDERED IN ARBITRATION PURSUANT TO SECTION 10
BE NECESSARY. 
 [Remainder of page intentionally left blank — signature page follows.] 
  

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 IN WITNESS WHEREOF, Consultant and Motive have executed this
Agreement as of the Effective Date: 
  

									
	 MOTIVE, INC.
	 		 	 CONSULTANT

				
	 By:
	 	 /s/ April Downing
	 		 	 /s/ Scott L. Harmon

		 	 April Downing
	 		 	 Scott L. Harmon

		 	 Vice President & Acting
	 		 	
		 	 Chief Financial Officer
	 		 	

  

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