Document:

Exhibit 10.18

 

Execution Version

  

CONTROL AGREEMENT

 

This Control
Agreement (the “Agreement”) is among TH International Limited, a Cayman Islands company (legal name of owner of the
Account (as defined below)) (“Pledgor”); Shaolin Capital Management LLC, a Delaware limited liability company, as collateral
agent for the Secured Parties (as defined below) (“Collateral Agent”); and U.S. Bank National Association, a national
banking association organized under the laws of the United States of America (in such capacity, together with its successor and assigns,
the “Intermediary”).

 

WHEREAS,
Collateral Agent and Pledgor have requested Intermediary to establish and maintain an account in the name of Pledgor with account number
(the “Account”), with such sub- accounts as may be agreed between Collateral Agent, Pledgor and Intermediary, and to
perform certain other functions as more full described herein;

 

WHEREAS,
Pledgor, Intermediary and Collateral Agent are entering into this Agreement to provide for the control of the Account and the Collateral
(as defined below) by Collateral Agent, on behalf of the Secured Parties (as defined below) as the pledgees under the Pledge Agreement
(as defined below), and to perfect the security interest of the Secured Parties in the Account and the Collateral (as defined below);
and

 

WHEREAS, Pledgor hereby directs Intermediary to enter
into this Agreement;

 

NOW, THEREFORE, the parties hereby agree as follows:

 

1.            Collateral;
Account Control. Pledgor and Collateral Agent hereby represent and warrant that, pursuant to a separate agreement (as amended, supplemented
or amended and restated from time to time, the “Pledge Agreement”) between Pledgor, Shaolin Capital Partners Master
Fund, Ltd.; MAP 214 Segregated Portfolio, a segregated portfolio of LMA SPC; DS Liquid DIV RVA SCM LLC; and Shaolin Capital Partners
SP, a segregated portfolio of PC MAP SPC (collectively, the “Secured Parties” and each individually, a “Secured
Party”) and Collateral Agent, (1) each of the Secured Parties have appointed Collateral Agent as collateral agent on its behalf
and (2) Pledgor has granted to the Secured Parties a security interest in, among other matters, all of Pledgor’s right, title and
interest in, to, or otherwise with respect to, the following property and assets whether now owned or existing or hereafter acquired
or arising and regardless of where located: (a) the Account and any cash, cash equivalents, securities, general intangibles, investment
property, financial assets, and other property that may from time to time be deposited, credited, held or carried in the Account, all
security entitlements as defined in §8-102(a)(17) of the Uniform Commercial Code as in effect from time to time in the State of
New York or any other state the laws of which are required to be applied in connection with the issue of perfection of security interests
(the “UCC”) with respect to any of the foregoing and all income and profits on any of the foregoing, all dividends,
interest and other payments and distributions with respect to any of the foregoing, all other rights and privileges appurtenant to any
of the foregoing, including any voting rights and any redemption rights, and any substitutions for any of the foregoing, and any proceeds
of any of the foregoing, in each case whether now existing or hereafter arising to the extent held in the Account ; and (b) all proceeds
of, and all other profits, products, rents or receipts, in whatever form, arising from the collection, sale, lease, exchange,
assignment, or other disposition of, or other realization upon, the foregoing (collectively, the “Collateral”). Pledgor
and Collateral Agent hereby intend that this Agreement establish “control” by Collateral Agent of the Account and the Collateral,
on behalf of the Secured Parties as the pledgees under the Pledge Agreement, for purposes of perfecting the Secured Parties’ security
interest in the Account and the Collateral pursuant to Article 8 of the UCC, and Intermediary hereby acknowledges that it has been advised
of Pledgor’s grant to the Secured Parties of a security interest in the Account and the Collateral. Intermediary has no interest
in, and no duty, responsibility or obligation with respect to, any such Pledge Agreement other than its duties, responsibilities and
obligations under this Agreement (including without limitation, no duty, responsibility or obligation to monitor Pledgor’s, the
Collateral Agent’s or any Secured Party’s compliance with the Pledge Agreement or to know the terms of such Pledge Agreement).

 

    

     

    

 

2.             UCC. Intermediary is a “securities intermediary” with respect to the Account, and the Account is a “securities
account”, within the meaning of Article 8 (“Article 8”) of the UCC. Intermediary hereby agrees that Collateral,
including cash, will be treated as a “financial asset” within the meaning of Article 8 of the UCC. Notwithstanding
anything in this Agreement to the contrary, New York is Intermediary’s jurisdiction for the purposes of Article 8.

 

 3.            Assets Held in the Account. Pledgor, simultaneously with the execution and delivery of this Agreement, has caused the initial Collateral to be deposited in the Account, which initial Collateral, together with any additional Collateral deposited in the Account, shall be held by Intermediary upon the terms and conditions hereinafter set forth. Any cash maintained in the Account will not bear interest. Any securities credited to the Account shall be held in book-entry format. Intermediary shall have no duty to solicit the Collateral. Pledgor or Collateral Agent shall use commercially reasonable efforts to notify Intermediary in writing at or prior to the time when Collateral is sent to Intermediary pursuant to this Agreement. All securities or other property underlying any financial assets credited to the Account shall be registered in the name of the Intermediary (or a nominee), indorsed to the Intermediary or in blank or credited to another securities account maintained in the name of the Intermediary (including an account at a depositary), and in no case shall any financial asset credited to the Account be registered in the name of Pledgor, payable to the order of Pledgor or specially indorsed to Pledgor except to the extent the foregoing have been specially indorsed to the Intermediary or in blank.

 

 4.             Certain Assets Not Collateral. Notwithstanding anything herein to the contrary, the following assets are not Collateral, and Intermediary hereby makes no confirmation, covenant, representation, or warranty with respect thereto:

 

4.1.           Assets that are neither registered in the name of Intermediary or Intermediary’s nominee nor maintained by Intermediary at
any central securities depository (such as the Depository Trust Company) or Federal Reserve Bank or with a sub-custodian nor held by Intermediary
in unregistered or bearer form or in such form as will pass title by delivery.

 

 4.2.           Global securities maintained by Intermediary with a sub-custodian.

 

4.3.           Contracts, declarations of trust, documents of title, general intangibles, leases, limited liability company interests, loan agreements,
notes, offering memoranda, partnership interests, security certificates, subscription agreements, or other instruments which may establish
rights to income, principal, or other distributions on an asset.

 

 4.5.           Real estate.

 

 4.6.          Cryptocurrencies or other assets represented by blockchain or other decentralized ledgers.

 

4.7.          Securities
which are “control securities” or “restricted securities” within the meaning of Rule 144 under
the Securities Act of 1933, as amended, or are subject to other marketability limitations.

 

4.8.           “Financial assets” within the meaning of Article 8 in the physical possession of Intermediary that are registered
in the name of, payable to the order of, or specially indorsed to anyone other than Intermediary and have not been indorsed to Intermediary
or in blank. Pledgor hereby covenants not to deliver, or cause to be delivered, any of the foregoing to the Account.

 

    

     

    

 

		5.	Appointment of Intermediary; Collateral Agent’s Power to Direct Intermediary.

 

5.1.           Pledgor and Collateral Agent hereby appoint U.S. Bank National Association as Intermediary in accordance with the terms and conditions
set forth herein, and Intermediary hereby accepts such appointment. Pledgor and Collateral Agent hereby direct Intermediary to comply
with all directions, instructions (including Written Instructions), or entitlement orders concerning the Account and the Collateral originated
by Collateral Agent without further consent by Pledgor. Intermediary hereby agrees that it will comply with all directions, instructions,
or entitlement orders concerning the Account and the Collateral originated by Collateral Agent without further consent by Pledgor. Pledgor
hereby agrees that Intermediary’s obligation to act on Collateral Agent’s directions, instructions, or entitlements orders
is unconditional. Intermediary will have no duty, obligation, or authority to determine or question whether Collateral Agent is acting
properly, even if Pledgor objects or directs Intermediary not to follow Collateral Agent’s directions, instructions, or entitlement
orders. Collateral Agent shall at all times have sole and exclusive control of the Account and the Collateral held therein.

 

 6.               Withdrawal or TransferPledgor will not, and hereby covenants not to, withdraw or transfer any Collateral without Collateral Agent’s prior written consent. Without Collateral Agent’s prior written consent, Intermediary will not comply with Pledgor’s instructions to withdraw or transfer the Collateral.

 

		7.	Investment of Collateral .

 

7.1           
Intermediary shall accept the Collateral and shall hold such Collateral in the Account. All amounts so deposited and any
interest on, and any securities, dividends, distributions, earnings and other property and payments or proceeds in respect of, any such
deposits or invested amounts, less any amounts released pursuant to the terms of this Agreement, shall constitute the Collateral. Intermediary
shall invest any portion of the Collateral that is cash in any Eligible Investments and dispose of any Eligible Investments for cash,
as may be directed by Pledgor in writing from time to time and consented to in writing by Collateral Agent. If Intermediary does not receive
such written direction from Pledgor countersigned by Collateral Agent, the Collateral that constitutes cash shall remain uninvested, in
cash, and no disposal of any Eligible Investments shall occur (as the case may be).

 

7.2          Intermediary shall be entitled to payment from Pledgor for customary fees and expenses for all services rendered by it hereunder
as separately agreed to in writing between Pledgor and Intermediary (as such fees may be adjusted from time to time). Annual fees are
due annually in advance for each year or any part thereof. Pledgor shall reimburse Intermediary on demand for all loss, liability, damage,
disbursements, advances or reasonable expenses paid or incurred by it in the administration of its duties hereunder, including, but not
limited to, all outside counsel, advisors’ and agents’ fees and disbursements and all taxes or other governmental charges
relating to the Collateral incurred in connection herewith.

 

8.            Trading
or Substitution. Any trading or substitution of the Collateral at the written direction of Pledgor shall only be permitted if
consented to in writing by the Collateral Agent. Any such trading or substitution shall only involve trading or substitution of
Eligible Investments or as may otherwise be consented to in writing by the Collateral Agent. Intermediary is hereby authorized, in
making any such trading or substitution of the Collateral or any Eligible Investments permitted by this Agreement, to deal with
itself (in its individual capacity) or with any one or more of its affiliates, whether it or any such affiliate is acting as agent
of Intermediary or for any third person or dealing as principal for its own account. The parties acknowledge that Intermediary is
not providing investment supervision, recommendations, or advice. “Eligible Investments” shall mean (a) cash and
(b) shares of money market funds which funds have, at the time of their delivery to the Account, the highest credit rating assigned
by any nationally recognized statistical rating organization, as determined by Pledgor and Collateral Agent.

 

    

     

    

 

9.             Trade, Substitute, Withdraw, or Transfer. As used herein, the words “trade” and “substitute” and
words derived therefrom refer to deliveries out of the Account for counter-value, whereas the words “withdraw” and “transfer”
and words derived therefrom refer to deliveries out of the Account not for counter-value.

 

		10.	[Reserved].

 

		11.	No Other Security Interest; Ownership of Collateral.

 

11.1.         
Pledgor hereby represents and warrants that (i) Pledgor has not granted a security interest in the Collateral to any person or
entity other than the Secured Parties and Intermediary, and (ii) Pledgor is the sole beneficial owner of the Collateral (except for the
Secured Parties’ interest and Intermediary’s interest).

 

11.2.         
Intermediary’s records show that Pledgor is the sole owner of the applicable Collateral as of the date hereof and that Intermediary
has not received notice of any levy, security interest, or other claim in or to the Collateral other than this Agreement (“Adverse
Claim”). If Intermediary receives notice of an Adverse Claim, then Intermediary will use commercially reasonable efforts to
notify Pledgor and Collateral Agent thereof.

 

11.3.         
Intermediary is not presently obligated to comply with transfer or withdrawal orders from any person other than Pledgor with respect
to the Collateral. After the execution of this Agreement, without Collateral Agent’s prior written consent, Intermediary will not
enter into any agreements by which Intermediary agrees to comply with transfer or withdrawal orders of any person other than Collateral
Agent with respect to the Collateral.

 

		12.	Limited Subordination.

 

12.1.         Intermediary hereby subordinates to the Secured Parties’ security interests all of Intermediary’s present and future
liens, security interests, rights of set-off, claims, and other rights and interests relating to the Collateral, except solely to the
extent of those resulting from any outstanding compensation, expenses, fees, costs, or other charges incurred by Intermediary in providing
services under this Agreement, up to an amount of $100,000.00.

 

12.2.         Except to the extent allowed under this Section, Intermediary will not execute or exercise any of Intermediary’s present
or future liens, security interests, rights of set-off, claims, or other rights or interests relating to the Collateral.

 

    

     

    

 

		13.	Limited Responsibility of Intermediary.

 

13.1.         Except
as otherwise expressly provided herein, Intermediary shall not be liable for any costs, expenses, damages, liabilities or claims,
including reasonable attorneys' fees ("Losses"), incurred by or asserted against Pledgor or Collateral Agent,
except those Losses arising out of the gross negligence, bad faith, or willful misconduct of Intermediary as determined by a court
of competent jurisdiction in a final and non-appealable decision. In no event shall Intermediary be liable to Pledgor, Collateral
Agent or any third party for special, indirect or consequential damages, or lost profits or loss of business, arising in connection
with this Agreement, nor shall Intermediary be liable: (i) for acting in accordance with any written instructions, entitlement
orders, instructions for the disposition of cash in any of the Accounts, and any other communication received by Intermediary via
email, S.W.I.F.T., tested telex, letter, facsimile transmission or other method or system specified by Intermediary as available for
use in connection with this Agreement (“Written Instructions”) with respect to the Account actually received by
Intermediary and believed by Intermediary to be given by an Authorized Person of Pledgor or Collateral Agent, as applicable; (ii)
for conclusively presuming that all disbursements of cash or deliveries of securities directed by Collateral Agent or, after
termination of this Agreement in accordance with Section 17.1, by Pledgor by Written Instructions given in accordance herewith are
in accordance with the Agreement, (iii) for holding property in any particular country, including, but not limited to, Losses
resulting from nationalization, expropriation or other governmental actions; regulation of the banking or securities industry;
exchange or currency controls or restrictions, devaluations or fluctuations; availability of cash or securities or market conditions
which prevent the transfer of property or execution of securities transactions or affect the value of property; (iv) for failing to
act on any oral instructions; or (v) for any Losses due to Force Majeure Events (as defined below).

 

13.2         The duties
of Intermediary will be strictly limited to those set forth in this Agreement, and no implied covenants, duties, responsibilities, representations,
warranties, or obligations will be read into this Agreement against Intermediary.

 

13.3.         
Notwithstanding anything to the contrary, Intermediary makes no representation or warranty with regard to the enforceability of
any security interest described herein.

 

13.4.         
Intermediary is not at any time under any duty to monitor the value of any Collateral in the Accounts or whether the Collateral
is of a type required to be held in the Accounts, or to supervise the investment of, or to advise or make any recommendation for the purchase,
sale, retention or disposition of any Collateral. Without limiting the generality of the foregoing, Intermediary shall be under no obligation
to inquire into, and shall not be liable for, any losses incurred by Pledgor or Collateral Agent or any other person as a result of the
receipt or acceptance of fraudulent, forged or invalid Collateral, or Collateral which otherwise is not freely transferable or deliverable
without encumbrance in any relevant market.

 

13.5.         Intermediary may, with respect to questions of law or performing its duties hereunder, obtain the advice of counsel and shall be
fully protected with respect to anything done or omitted by it in good faith in conformity with such advice.

 

13.6         No provision
of this Agreement shall require Intermediary to risk or advance its own funds or otherwise incur any financial liability or potential
financial liability in the performance of its duties or the exercise of its rights under this Agreement, if it shall have reasonable grounds
for believing that repayment of such funds or adequate indemnity against such risk or liability is not assured to it.

 

14.           Indemnification; Force Majeure; Damages.

 

		14.1.	Indemnification.

 

14.1.1.   
“Indemnified Person” means Intermediary and its affiliates, and their officers, directors, employees, agents, successors,
and assigns. “Harm” means claims, costs, damages, delayed payment or non-payment on assets sold, diminution of assets by reason
of investment experience, expenses (including attorneys’ and other professional fees), fines, interest, liabilities, losses, penalties,
stockholders’ assessments (asserted on account of asset registration), and taxes.

 

    

     

    

 

14.1.2.    Pledgor
agrees to indemnify each Indemnified Person and hold each Indemnified Person harmless from and against any and all Harm sustained or
incurred by or asserted against such Indemnified Person by reason of or as a result of any action or inaction hereunder, or arising
out of Intermediary's performance hereunder, including reasonable fees and expenses of counsel (such fees and expenses to be
evidenced by a reasonably detailed written invoice) incurred by such Indemnified Person in a successful defense of claims by
Pledgor; provided that Pledgor shall not indemnify any Indemnified Person for those Harms arising out of such Indemnified
Person’s gross negligence, bad faith, or willful misconduct as determined by a court of competent jurisdiction in a final and
non-appealable decision. Notwithstanding the foregoing, neither Pledgor nor Collateral Agent shall be responsible for lost profits
or loss of business, arising in connection with this Agreement; provided that the foregoing shall not be construed to limit any
Indemnified Person's right to indemnification from Harms resulting from a claim by any person or entity that is not a party to this
Agreement, with respect to which the foregoing indemnity would otherwise apply.

 

14.1.3  Collateral
Agent shall indemnify, defend and hold harmless each Indemnified Person against all Losses sustained or incurred by or asserted against
such Indemnified Person resulting directly from such Indemnified Person complying with Collateral Agent’s instruction pursuant to
this Agreement other than if arising out of such Indemnified Person’s gross negligence, bad faith or willful misconduct, as determined
by a court of competent jurisdiction in a final and non-appealable decision; provided that such indemnity by Collateral Agent shall
not relieve Pledgor of any obligation it may have to indemnify Intermediary hereunder.

 

14.1.4. The foregoing
provisions will survive the termination of this Agreement and the resignation or removal of Intermediary.

 

14.2.       
Force Majeure. No party is liable for any delay or failure in performing its obligations under this Agreement caused
by wars (whether declared or not and including existing wars and the invocation of war powers), revolutions, insurrections, riots, civil
commotion, acts of God, medical emergencies, disease outbreaks, accidents, fires, explosions; stoppages of labor, strikes, or other differences
with employees (other than Intermediary’s disputes with its employees); laws, regulations, orders, or other acts of any governmental
authority; or any other circumstances beyond its reasonable control, regardless of whether such was already in existence as of the date
of this Agreement (collectively, “Force Majeure Events”). Nor will any such failure or delay give any party the right
to terminate this Agreement.

 

14.3.         Damages. No party is liable for any indirect, incidental, special, punitive, or consequential damages arising out of or
in any way related to this Agreement or the performance of its obligations under this Agreement. This limitation applies even if the party
has been advised of, or is aware of, the possibility of such damages.

 

15.           Tax Reporting. All reports relating to the Collateral to federal, state, and local tax authorities will be made under the
name and tax identification number of Pledgor. Intermediary shall not withhold any amounts from releases of Collateral to any Secured
Party, if Collateral Agent has provided Intermediary with appropriate W-9 forms for tax identification number certifications, or W-8 forms
for non-resident alien certifications.

 

16.           Account
Statements. Pledgor hereby directs Intermediary to send Account Statements to Collateral Agent at the same frequency as Pledgor receives
them. In addition, Intermediary shall provide to the persons indicated on Schedule 3 hereto (as updated from time to time by Collateral
Agent in accordance with the terms hereof) the ability to review assets held in the Account, pursuant to Intermediary’s online
platform, and the Intermediary shall provide Collateral Agent with Account Statements within a commercially reasonable time following
any written request from any Authorized Person listed on Schedule 1 hereto.

 

    

     

    

 

		17.	Termination of Agreement; Resignation of Intermediary.

 

17.1.         
 This Agreement shall terminate (a) with respect solely to Collateral Agent, upon Intermediary's receipt of Written Instructions
from Collateral Agent expressly stating that Collateral Agent no longer claims any security interest in the Collateral on behalf of any
Secured Party, (b) upon transfer of all of the Collateral to Secured Parties and/or their designees, or (c) upon Intermediary’s
providing not less than thirty (30) days prior written notice of termination to the other parties; provided that termination pursuant
to (c) above shall not affect or terminate any Secured Party’s security interest in the Collateral. Upon termination pursuant to
(x) clause (b) or (c) above, Intermediary shall follow such reasonable Written Instructions of Collateral Agent concerning the transfer
of Collateral and (y) upon termination pursuant to clause (a) above, Intermediary shall follow reasonable Written Instructions of Pledgor.
Except as otherwise provided herein, all obligations of the parties to each other hereunder shall cease upon termination of this Agreement.

 

17.2           Intermediary
may resign and be discharged from its duties hereunder at any time by giving thirty (30) calendar days’ prior written notice of
such resignation to Pledgor and Collateral Agent. Pledgor and Collateral Agent may jointly remove Intermediary at any time by giving thirty
(30) calendar days’ prior written notice to Intermediary. Upon such notice, a successor intermediary shall be appointed by Pledgor
and Collateral Agent, and Collateral Agent shall provide written notice of such to the resigning or removed Intermediary. Such successor
intermediary shall become Intermediary hereunder upon the resignation or removal date specified in such notice. If Pledgor and Collateral
Agent are unable to agree upon a successor intermediary within thirty (30) days after notice of such resignation, Intermediary may apply
to a court of competent jurisdiction for the appointment of a successor intermediary or for other appropriate relief. The costs and expenses
(including its reasonable attorney’s fees and expenses) incurred by Intermediary in connection with such proceeding shall be paid
by Pledgor. Upon receipt of the identity of the successor intermediary and such successor intermediary agreeing to act as Intermediary
hereunder and to comply with this Agreement, Intermediary shall deliver the Collateral then held hereunder to the successor intermediary.
Upon its resignation and delivery of the Collateral as set forth in this Section 17.2, Intermediary shall be discharged of and from any
and all further obligations arising in connection with the Collateral or this Agreement.

 

		18.	Data Privacy, Confidentiality, and Security.

 

		18.1.	Definitions. For purposes of this Section:

 

18.1.1.   
“Applicable Privacy, Confidentiality, and Security Laws” means, with respect to a party, all applicable federal,
state, and local laws, rules, regulations, directives, and other binding requirements issued by any Governmental Authority (as defined
below) pertaining to the privacy, confidentiality, or security of Confidential Information (as defined below).

 

18.1.2.   
“Confidential Information” means (i) all information, data, documents, records, and other materials that one
party receives in connection with this Agreement or the Account from another party if already clearly and conspicuously marked as “Confidential
Information” when received, but excluding Non-Confidential Information (as defined below), and (ii) any “nonpublic
personal information” as defined in GLBA (as defined below) [15 U.S.C. §6809(4)] of Pledgor’s employees, Collateral
Agent’s employees, Secured Parties’ employees, and the Account’s beneficial owners that Intermediary receives in connection
with this Agreement or the Account from another party.

 

18.1.3.   
“GLBA” means the Gramm-Leach-Bliley Act, 15 U.S.C. §§6801 et seq., and its implementing regulations,
as amended.

 

    

     

    

 

18.1.4.   
 “Governmental Authority” means, with respect to a party, a state or federal governmental entity having jurisdiction
over such party with respect to the activities that are the subject matter of this Agreement.

 

18.1.5.   
“Non-Confidential Information” means information (i) of the disclosing party that was known by the receiving
party without any obligation of confidentiality prior to the disclosing party’s disclosure thereof; (ii) of a party that was or
becomes publicly available other than pursuant to a breach of this Agreement by the other party; (iii) of a party that was received by
the receiving party in good faith on a non-confidential basis from a third party that is not actually known to the receiving party to
have disclosed such information in violation of a confidentiality agreement in favor of the other party; (iv) that is independently developed
by one party without use of the other party’s Confidential Information; or (v) of a party that is approved for disclosure by that
party.

 

		18.1.6.	“Services” means the services provided by Intermediary pursuant to this Agreement.

 

18.2.        Compliance
with Law. Each party hereby represents and warrants that it complies with all Applicable Privacy, Confidentiality, and Security Laws.

 

18.3.        Third-Party/Subcontractor. Each party hereby acknowledges that it is responsible for the actions of its officers, directors,
employees, and agents with respect to the privacy, confidentiality, and security of Confidential Information. Pledgor will not, and will
not ask Intermediary to, disclose Intermediary’s Confidential Information to any platform maintained by any third party Pledgor
has hired to manage Pledgor’s vendor due diligence and monitoring activities. Collateral Agent will not, and will not ask Intermediary
to, disclose Intermediary’s Confidential Information to any platform maintained by any third party Collateral Agent has hired to
manage Collateral Agent’s vendor due diligence and monitoring activities.

 

		19.	Authorized Persons; Delivery of Directions.

 

		19.1.	Authorized Persons. With respect to this Agreement:

 

19.1.1.   
Pledgor will notify Intermediary of the identity of each (i) employee of Pledgor who is authorized to act on Pledgor’s behalf,
(ii) third-party agent that is authorized to act on Pledgor’s behalf, and (iii) employee of each third-party agent who is authorized
to act on such agent’s behalf. In no event is any such agent authorized to execute this Agreement or any amendment thereto or to
terminate this Agreement. The Authorized Persons with respect to Pledgor as of the date hereof are designated in the Certificate of Authorized
Persons attached hereto as Schedule 1.

 

19.1.2.   
Collateral Agent will notify Intermediary of the identity of each (i) employee of Collateral Agent who is authorized to act on
Collateral Agent’s behalf, (ii) third-party agent that is authorized to act on Collateral Agent’s behalf, and (iii) employee
of each third-party agent who is authorized to act on such agent’s behalf. In no event is any such agent authorized to execute any
amendment thereto or to terminate this Agreement. The Authorized Persons with respect to Collateral Agent as of the date hereof are designated
in the Certificate of Authorized Persons attached hereto as Schedule 2. The Authorized Persons with respect to the Secured Parties as
of the date hereof are designated in the Certificate of Authorized Persons attached hereto as Schedule 4.

 

19.1.3.    Intermediary
may assume that any such employee or agent of Pledgor continues to be so authorized, until Intermediary receives written notice to
the contrary from Pledgor (or, with respect to any such employee of any such agent, from such agent). Intermediary may assume that
any such employee or agent of Collateral Agent continues to be so authorized, until Intermediary receives written notice to the
contrary from Collateral Agent (or, with respect to any such employee of any such agent, from such agent). Each of Pledgor and
Collateral Agent agrees to furnish to Intermediary a certificate or other signed document identifying the then-current Authorized
Persons in the event of any change in the Authorized Persons of each of Pledgor and Collateral Agent. Upon the delivery of any such
certificate, Schedule 1 or 2 hereto, as applicable, shall be deemed updated to reflect as applicable the information contained in
such certificate or other signed document.

 

    

     

    

 

19.1.4.    Pledgor
hereby represents and warrants that any such employee or agent of Pledgor was duly appointed and is appropriately monitored and
covenants that Pledgor will furnish such employee or agent with a copy of this Agreement, as amended from time to time. Pledgor
hereby acknowledges that (i) such employee’s or agent’s actions or omissions are binding upon Pledgor as if Pledgor had
taken such actions or made such omissions itself and (ii) Intermediary is indemnified, released, and held harmless accordingly.

 

19.1.5.   
Collateral Agent hereby represents and warrants that any such employee or agent of Collateral Agent was duly appointed and is appropriately
monitored and covenants that Collateral Agent will furnish such employee or agent with a copy of this Agreement, as amended from time
to time. Collateral Agent hereby acknowledges that (i) such employee’s or agent’s actions or omissions are binding upon Collateral
Agent as if Collateral Agent had taken such actions or made such omissions itself and (ii) Intermediary is indemnified, released, and
held harmless accordingly.

 

		19.2.	Delivery of Directions.

 

19.2.1.   
Any direction, notice, or other communication to or from Pledgor provided for in this Agreement will be given in writing and (i)
unless the recipient has timely delivered a superseding address under this Agreement, addressed as provided under this Agreement, (ii)
entered into Pledgor’s account in Intermediary’s on-line portal, or (iii) sent to Intermediary by any financial-messaging
system, network, or service acceptable to Intermediary, such as the Society for Worldwide Interbank Financial Telecommunication messaging
system (“Messaging System”).

 

19.2.2.   
Any direction, notice, or other communication to or from Collateral Agent provided for in this Agreement will be given in writing
and (i) unless the recipient has timely delivered a superseding address under this Agreement, addressed as provided under this Agreement,
(ii) entered into Collateral Agent’s account in Intermediary’s on-line portal, or (iii) sent to Intermediary by Messaging
System.

 

19.2.3.   
Any direction received from Pledgor under this Agreement by email or Messaging System, or entered into Pledgor’s account
in Intermediary’s on-line portal, is deemed to be given in a writing signed by Pledgor. Pledgor hereby represents and warrants that
Pledgor maintains commercially reasonable security measures for preventing unauthorized access to its portal account; to the email accounts
of its employees, agents, and agents’ employees; and to any Messaging System used by its employees, agents, and agents’ employees,
and Pledgor hereby assumes all risk to the Account resulting from Pledgor’s failure to prevent such unauthorized access. Pledgor
hereby acknowledges that Pledgor is fully informed of the protections and risks associated with the various methods of transmitting directions
to Intermediary and that there may be more secure methods of transmitting directions than the methods selected by Pledgor and Pledgor’s
agents.

 

19.2.4.    Any
direction received from Collateral Agent under this Agreement by email or Messaging System, or entered into Collateral Agent’s
account in Intermediary’s on-line portal, is deemed to be given in a writing signed by Collateral Agent. Collateral Agent
hereby represents and warrants that Collateral Agent maintains commercially reasonable security measures for preventing unauthorized
access to its portal account; to the email accounts of its employees, agents, and agents’ employees; and to any Messaging
System used by its employees, agents, and agents’ employees, and Collateral Agent hereby assumes all risk to the Account
resulting from Collateral Agent’s failure to prevent such unauthorized access. Collateral Agent hereby acknowledges that
Collateral Agent is fully informed of the protections and risks associated with the various methods of transmitting directions to
Intermediary and that there may be more secure methods of transmitting directions than the methods selected by Collateral Agent and
Collateral Agent’s agents.

 

    

     

    

 

20.          Services Not Exclusive. Intermediary is free to render services to others, whether similar to those services rendered under
this Agreement or of a different nature.

 

21.           Binding Obligations. Pledgor, Collateral Agent, and Intermediary each hereby represent and warrant that (i) it has the power
and authority to transact the business in which it is engaged and to execute, deliver, and perform this Agreement and has taken all action
necessary to execute, deliver, and perform this Agreement and (ii) this Agreement constitutes its legal, valid, and binding obligation
enforceable according to the terms hereof.

 

		22.	Complete Agreement; Amendment; Prevalence.

 

22.1.         
Complete Agreement. This Agreement contains a complete statement of all the arrangements between the parties with respect
to its subject matter and supersedes any existing agreements between them concerning the subject. This Agreement and any administrative
form under this Agreement may be proved either by a signed original or by a reproduced copy thereof (including, not by way of limitation,
a microfiche copy or an electronic file copy).

 

22.2.         
Amendment. This Agreement may be amended at any time, in whole or in part, by a written instrument signed by Pledgor, Collateral
Agent, and Intermediary.

 

22.3.         
Prevalence. Pledgor and Intermediary hereby acknowledge and agree that, in the event of any inconsistency between this Agreement
and any custody or account agreement (such agreement, the “Custody Agreement”) between Pledgor and Intermediary, if
any, this Agreement prevails with respect to the Collateral.

 

23.          Governing Law; Venue. This Agreement and the Account will be governed, enforced, and interpreted according to the laws of
the State of New York without regard to conflicts of laws, except where pre-empted by federal law. All legal actions or other proceedings
directly or indirectly relating to this Agreement will be brought in federal court (or, if unavailable, state court) sitting in the State
of New York. The parties submit to the jurisdiction of any such court in any such action or proceeding and waive any immunity from suit
in such court or execution, attachment (whether before or after judgment), or other legal process in or by such court. As permitted by
Article 4 of the Convention on the Law Applicable to Certain Rights in Respect of Securities Held with an Intermediary (the “Hague
Convention”), the parties hereto expressly agree that the law of the State of New York shall govern the Account and the issues
specified in Article 2(1) of the Hague Convention. The provisions of the immediately preceding sentence shall be construed as an amendment
to any account agreement governing the Account.

 

    

     

    

 

		24.	Successors and Assigns.

 

24.1.         This
Agreement binds, and inures to the benefit of, Pledgor, Collateral Agent, Intermediary, and their respective successors and assigns;
provided, however, that Pledgor will have no right to assign any rights with respect to Collateral, except as specifically permitted
in this Agreement.

 

24.2.         No
party may assign any of its rights under this Agreement without the consent of each other party, which consent will not be unreasonably
withheld.

 

25.           Severability.
The provisions of this Agreement are severable. The invalidity of a provision herein will not affect the validity of any other provision.

 

26.           Third-Party Beneficiaries. This Agreement is made solely for the benefit of the parties, except that each party acknowledges
and agrees that each Secured Party shall be a third party beneficiary of this Agreement. No person other than such parties and each Secured
Party has any rights or remedies under this Agreement.

 

		27.	Solvency.

 

27.1.         
Intermediary has no duty to inquire whether Pledgor or Collateral Agent is insolvent or subject to a pending bankruptcy or receivership
proceeding.

 

27.2.         
Pledgor hereby represents and warrants that Pledgor is neither insolvent nor subject to any pending bankruptcy or receivership
proceeding. Pledgor will promptly notify Intermediary and Collateral Agent of any such insolvency or proceeding.

 

27.3.         
Collateral Agent hereby represents and warrants that Collateral Agent is neither insolvent nor subject to any pending bankruptcy
or receivership proceeding. Collateral Agent will promptly notify Intermediary and Pledgor of any such insolvency or proceeding.

 

28.           Legal Advice. Pledgor and Collateral Agent hereby acknowledge that they (i) did not receive legal advice from Intermediary
concerning this Agreement, (ii) had an adequate opportunity to consult attorneys of their choice before executing this Agreement, and
(iii) executed this Agreement upon their own judgment and, if sought, the advice of such attorneys.

 

29.          Waiver
of Jury Trial. Each party hereby irrevocably waives all right to a trial by jury in any action, proceeding, claim, or counterclaim
(whether based on contract, tort, or otherwise) directly or indirectly arising out of or relating to this Agreement.

 

30.          Legal
Action. If Intermediary is served with any freeze order, garnishment, levy, restraining order, search warrant, subpoena, writ of
attachment or execution, bankruptcy-court order, receivership order, or similar order relating to the Account (each, a “Legal
Action”), then Intermediary will, to the extent permitted by law, use commercially reasonable efforts to notify Pledgor and
Collateral Agent of such service. Pledgor and Collateral Agent will reimburse Intermediary for any expenses, fees, costs, or other charges
incurred by Intermediary in responding to the Legal Action, including, but not limited to, any fees charged by an attorney of Intermediary’s
choice. If Pledgor notifies Intermediary that Pledgor is seeking a protective order to resist the Legal Action, then Intermediary will
provide reasonable cooperation at Pledgor’s request and sole cost and expense. If Collateral Agent notifies Intermediary that Collateral
Agent is seeking a protective order to resist the Legal Action, then Intermediary will provide reasonable cooperation at Collateral Agent’s
request and sole cost and expense. In any event, Intermediary may comply with the Legal Action at any time in any manner it (in its reasonable
determination) or legal counsel of its own choosing deems appropriate, except to the extent Intermediary has received a protective order
that prevents Intermediary from complying. Barring receipt of a protective order, if Intermediary complies with any Legal Action, Intermediary
shall not be liable to any of the parties hereto or to any other person or entity even though such Legal Action may be subsequently modified
or vacated or otherwise determined to have been without legal force or effect.

 

    

     

    

 

31.           Interpleader. With respect to Collateral that is the subject of a dispute, Intermediary may file an interpleader action
or other petition with a court of competent jurisdiction for directions with respect to the dispute. Pledgor and Collateral Agent will
reimburse Intermediary for any expenses, fees, costs, or other charges incurred by Intermediary in filing such petition and implementing
such directions, including, but not limited to, any fees charged by an attorney of Intermediary’s choice. Before disbursing Collateral
pursuant to such directions, Intermediary will deduct therefrom an amount in payment or reimbursement for all compensation, expenses,
fees, costs, or other charges incurred by Intermediary in providing services under this Agreement or the Custody Agreement.

 

32.          Representations
and Warranties. Pledgor and Collateral Agent each hereby covenant that, if any of the representations or warranties that it provides
in this Agreement becomes inaccurate or incomplete, it will promptly notify Intermediary thereof and of any fact, omission, event, or
change of circumstances related thereto.

 

33.          Publicity. No party will disclose the existence of this Agreement or any terms thereof in advertising, promotional, or marketing
materials without obtaining, in each case, the prior written consent of each other party.

 

34.          Counterparts and Duplicates. This Agreement may be executed in any number of counterparts, each of which will be considered
an original, but all of which together will constitute the same instrument. Delivery of an executed counterpart of this Agreement by facsimile
or email shall be effective as delivery of an original executed counterpart of this Agreement. Each party hereto agrees that this Agreement
and any other documents, instruments or Written Instructions to be delivered in connection herewith, including any amendment or supplement,
may be electronically signed using any electronic process or digital signature provider chosen by a signatory hereto, and that any electronic
signatures (including electronic images of handwritten signatures and digital signatures provided by DocuSign, Orbit, Adobe Sign or any
other digital signature provider identified by any other party hereto and acceptable to Intermediary) appearing on this Agreement and
any other documents, instruments or Written Instructions are the same as handwritten signatures for the purposes of validity, enforceability,
and admissibility in accordance with the Electronic Signatures in Global and National Commerce Act, Title 15, United States Code, Sections
7001 et seq., the Uniform Electronic Transaction Act and any applicable state law. Each other party to this Agreement assumes all risks
arising out of the use of electronic signatures and electronic methods to send Written Instructions to Intermediary, including without
limitation the risk of Intermediary acting on an unauthorized Written Instruction and the risk of interception or misuse by third parties.
Notwithstanding the foregoing, Intermediary may in any instance and in its sole discretion require that a Written Instruction in the form
of an original document bearing a manual signature be delivered to Intermediary in lieu of, or in addition to, any such electronic Written
Instruction.

 

35.          Effective Date. This Agreement will become effective when all parties have signed it. The date of this Agreement will be
the date this Agreement is signed by the last party to sign it (as indicated by the date associated with that party’s signature).

 

36.          USA
PATRIOT Act. Section 326 Customer Identification Program. Pledgor acknowledges that in order to help the United States
government fight the funding of terrorism and money laundering activities, pursuant to Federal regulations that became effective on
October 1, 2003 (Section 326 of the USA PATRIOT Act), all financial institutions are required to obtain, verify, record and update
information that identifies each person establishing a relationship or opening an account. Pledgor agrees that it will provide to
Intermediary such information as it may request, from time to time, in order for Intermediary to satisfy the requirements of the USA
PATRIOT Act, including but not limited to the name, address, tax identification number and other information that will allow it to
identify the individual or entity who is establishing the relationship or opening the account and may also ask for formation
documents such as articles of incorporation or other identifying documents to be provided.

 

    

     

    

 

IN WITNESS WHEREOF, each party hereby executes
this Agreement on the date stated beneath that party’s signature.

 

	 	PLEDGOR (AS DEFINED IN THIS AGREEMENT)

 

		By:	/s/ Dong Li
	 	 	(Signature of Pledgor’s authorized officer)

 

	 	Dong Li
	 	(Printed name of Pledgor’s authorized
    officer)

 

		Its:	Chief Financial Officer
	 	 	(Title of Pledgor’s authorized
officer)

 

		Dated:	June 13, 2022

 

    

     

    

 

	 	COLLATERAL AGENT (AS DEFINED IN THIS AGREEMENT)

 

		By:	/s/ Anthony Giraulo
	 	 	(Signature of Collateral Agent’s authorized officer)
	 	 	 
	 	 	Anthony Giraulo
	 	 	(Printed name of Collateral Agent’s authorized officer)

 

		Its:	Chief Financial Officer
	 	 	(Title of Collateral Agent’s authorized
officer)

 

		Dated:	May 25, 2022

 

    

     

    

 

	 	INTERMEDIARY (U.S. BANK NATIONAL ASSOCIATION)

 

		By:	/s/ Glen Fougere
	 	 	(Signature of Intermediary’s authorized officer)
	 	 	 
	 	 	Glen Fougere
	 	 	(Printed Name of Intermediary’s authorized officer)

 

		Its:	Vice President
	 	 	(Title of Intermediary’s authorized
officer)

 

		Dated:	June 13, 2022EX-10.1

 Exhibit 10.1 

SUPPORT AGREEMENT 
 This
Support Agreement (this “Agreement”), dated as of October 11, 2022, is entered into by and among KnowBe4, Inc., a Delaware corporation (the “Company”) and VEPF VII SPV I, L.P. and VEPF VII SPV I Holdings, L.P.
(collectively, the “Stockholder”). Capitalized terms used but not defined herein shall have the meanings given to them in the Merger Agreement (as defined below). 

RECITALS 
 WHEREAS,
concurrently with the execution and delivery of this Agreement, (i) the Company, (ii) Oranje Holdco, LLC, a Delaware limited liability company (“Parent”) and (iii) Oranje Merger Sub, Inc., a Delaware corporation and a
wholly owned Subsidiary of Parent (“Merger Sub”), will enter into an Agreement and Plan of Merger (as may be amended from time to time, the “Merger Agreement”), which provides for the merger of Merger Sub with and
into the Company (the “Merger”), with the Company surviving the Merger as a wholly owned subsidiary of Parent; 
 WHEREAS,
as of the date hereof, the Stockholder is the record and/or “beneficial owner” (within the meaning of Rule 13d-3 under the Exchange Act) of the number of shares of Class A Common Stock, par
value $0.00001 per share, of the Company (the “Class A Common Stock”) and the number of shares of Class B Common Stock, par value $0.00001 per share, of the Company (the “Class B
Common Stock”) (the Class A Common Stock and Class B Common Stock, collectively, the “Common Stock”) set forth opposite such Stockholder’s name on Exhibit A hereto under the heading “Owned
Shares”, being all of the shares of Common Stock owned of record or beneficially by the Stockholder as of the date hereof (the “Owned Shares”); and 

WHEREAS, as a condition to the willingness of the Company to enter into the Merger Agreement and as an inducement and in consideration
therefor, the Company has required that the Stockholder agrees, and the Stockholder has agreed, to enter into this Agreement. 
 NOW,
THEREFORE, in consideration of the foregoing and the mutual covenants and agreements herein contained, and intending to be legally bound hereby, the Stockholder and the Company hereby agree as follows: 

1. Agreement to Vote the Covered Shares; Proxy. 

1.1 Agreement to Vote. Beginning on the date hereof until the Termination Date (as defined below), at every meeting of the
Company’s stockholders, including any postponement, recess or adjournment thereof, or in any other circumstance, however called, the Stockholder agrees to, and if applicable, to cause its controlled Affiliates to, affirmatively vote (including
via proxy) or execute consents with respect to (or cause to be voted (including via proxy) or consents to be executed with respect to) all of the Owned Shares and any additional shares of Common Stock or other voting securities of the Company
acquired by the Stockholder or its respective controlled Affiliates after the date hereof and prior to the Termination Date (collectively, and together with the Owned Shares, the “Covered Shares”) as follows: (a) in favor of
(i) the adoption of the Merger Agreement and the approval of the Merger, including any amended and restated Merger Agreement or amendment to the Merger Agreement that, in any 

 
such case, increases the Per Share Price or otherwise results in the Merger Agreement being more favorable to the Company Stockholders than the Merger Agreement in effect as of the date of this
Agreement (excluding, for avoidance of doubt, any Adverse Amendment), (ii) the approval of any proposal to adjourn or postpone any Company Stockholder Meeting to a later date if the Company or Parent proposes or requests such postponement or
adjournment in accordance with Section 6.4(b) of the Merger Agreement, and (iii) the approval of any other proposal considered and voted upon by the Company Stockholders at any Company Stockholder Meeting necessary for consummation of the
Merger and the other transactions contemplated by the Merger Agreement, and (b) against (i) any proposal, action or agreement that would reasonably be expected to result in a breach of any covenant, representation or warranty or other
obligation or agreement of the Company contained in the Merger Agreement or that would reasonably be expected to result in any condition set forth in the Merger Agreement not being satisfied or not being fulfilled prior to the Termination Date,
(ii) any Acquisition Proposal, (iii) any reorganization, dissolution, liquidation, winding up or similar extraordinary transaction involving the Company (except as contemplated by the Merger Agreement) and (iv) any other action,
agreement or proposal which would reasonably be expected to prevent or materially impede or materially delay the consummation of the Merger or any of the transactions contemplated by the Merger Agreement (clauses (a) and (b) collectively, the
“Supported Matters”). The Stockholder agrees to, and agrees to cause its applicable controlled Affiliates to, be present, in person or by proxy, at every meeting of the Company’s stockholders, including any postponement, recess
or adjournment thereof, or in any other circumstance, however called, to vote on the Supported Matters (in the manner described in this Section 1.1) so that all of the Covered Shares will be counted for purposes of determining the presence of a
quorum at such meeting, or otherwise cause the Covered Shares to be counted as present threat for purposes of establishing a quorum. For the avoidance of doubt, other than with respect to the Supported Matters, the Stockholder does not have any
obligation to vote the Covered Shares in any particular manner and, with respect to such other matters (other than the Supported Matters), the Stockholder shall be entitled to vote the Covered Shares in its sole discretion. 

1.2 Proxy. The Stockholder hereby irrevocably appoints as its proxy and
attorney-in-fact Gerhard Watzinger, Kevin Klausmeyer and Krish Venkataraman, each of them individually, with full power of substitution and resubstitution, to vote such
Stockholder’s Covered Shares in accordance with Section 1.1 at the Company Stockholder Meeting (including any postponement, recess or adjournment thereof) in respect of such Stockholder’s Covered Shares (to the extent such Covered
Shares are entitled to so vote) prior to the Termination Date at which any Supported Matters are to be considered; provided, however, for the avoidance of doubt, that the Stockholder shall retain at all times the right to vote such
Stockholder’s Covered Shares (or to direct how such Covered Shares shall be voted) in such Stockholder’s sole discretion on matters other than Supported Matters. This proxy is coupled with an interest, is (or will be, as applicable) given
as an additional inducement of the Company to enter into this Agreement and shall be irrevocable prior to the Termination Date, at which time any such proxy shall terminate. The Company may terminate this proxy with respect to such Stockholder at
any time at its sole election by written notice provided to such Stockholder. 

  
 2 

 2. [Reserved] 

3. Termination. This Agreement shall terminate automatically and without further action upon the earliest to occur of: (i) the
valid termination of the Merger Agreement in accordance with its terms, or (ii) the Effective Time (such date, the “Termination Date”); provided that the provisions set forth in Sections 16 through 26 shall survive the
termination of this Agreement; and provided further that, subject to the provisions set forth in Section 8.3(f)(i) of the Merger Agreement, the termination of this Agreement shall not prevent any party hereto from seeking any
remedies (at law or in equity) against any other party hereto for that party’s Willful Breach of this Agreement that may have occurred on or before such termination. For the purpose hereof, “Willful Breach” means a material breach of
this Agreement that is a consequence of an act or failure to act undertaken or omitted to be taken by or on behalf of the breaching party with the actual knowledge that the taking of such act or failure to take such act would, or would reasonably be
expected to, cause or constitute a breach of this Agreement.. 
 4. Certain Covenants of the Stockholder. 

4.1 Transfers. Beginning on the date hereof until the Termination Date, the Stockholder hereby covenants and agrees that, except as
expressly contemplated pursuant to this Agreement, (a) the Stockholder shall not, directly or indirectly (i) tender any Covered Shares into any tender or exchange offer, (ii) offer, sell, transfer, assign, exchange, pledge,
hypothecate, encumber or otherwise dispose of (collectively, “Transfer”) or enter into any contract, option, agreement, understanding or other arrangement with respect to the Transfer of, any Covered Shares or beneficial ownership,
voting power or any other interest thereof or therein (including by operation of law), (iii) grant any proxies or powers of attorney, deposit any Covered Shares into a voting trust or enter into a voting agreement with respect to any Covered Shares
that is inconsistent with this Agreement, (iv) take any action that would reasonably be expected to prevent or materially impair or materially delay the consummation of the transactions contemplated by this Agreement, or (v) commit or
agree to take any of the foregoing actions. Any Transfer in violation of this Section 4.1 shall be void ab initio. 
 4.2
Conversion. Not later than 11 days prior to the record date for the sctokholder vote to approve the transactions contemplated by the Merger Agreement, the Stockholder will deliver to the Company the notice contemplated by Article V, Section A
of the Amended and Restated Certificate of Incorporation of the Company to immediately convert all of its Owned Shares from shares of Class B Common Stock into shares of Class A Common Stock. 

5. Representations and Warranties of the Stockholder. The Stockholder hereby represents and warrants to the Company as follows: 

5.1 Due Authority. The Stockholder is a legal entity duly organized, validly existing and in good standing under the Laws of its
jurisdiction of formation. The Stockholder has all requisite corporate or other similar power and authority and has taken all corporate or other similar action necessary (including approval by the board of directors or applicable corporate bodies)
to execute, deliver, comply with and perform its obligations under this Agreement in accordance with the terms hereof and to consummate the transactions contemplated hereby, and no other action on the part of or vote of holders of any equity
securities of the Stockholder is necessary to authorize the execution and delivery of, compliance with and performance by the Stockholder of this Agreement. This Agreement has been duly executed and delivered by the Stockholder and, assuming the due
execution and delivery of this Agreement by all of the other parties hereto, constitutes a legal, valid and binding agreement of the Stockholder enforceable against the Stockholder in accordance with its terms, except as such enforceability may be
limited by applicable bankruptcy, insolvency, reorganization, moratorium and other similar Laws affecting or relating to creditors’ rights generally. 

  
 3 

 5.2 No Conflict. The execution and delivery of, compliance with and performance by
the Stockholder of this Agreement do not and will not (i) conflict with or result in any violation or breach of any provision of the certificate of formation or operating agreement or similar organizational documents of the Stockholder,
(ii) conflict with or result in a violation or breach of any applicable Law, (iii) require any consent by any Person under, constitute a default, or an event that, with or without notice or lapse of time or both, would constitute a default
under, or cause or permit the termination, cancellation or acceleration of any right or obligation or the loss of any benefit to which the Stockholder is entitled, under any Contract binding upon the Stockholder, or to which any of its properties,
rights or other assets are subject or (iv) result in the creation of a lien (other than Permitted Liens) on any of the properties or assets (including intangible assets) of the Stockholder, except in the case of clauses (ii), (iii) and
(iv) above, any such violation, breach, conflict, default, termination, acceleration, cancellation or loss that would not, individually or in the aggregate, reasonably be expected to restrict, prohibit or impair the consummation of the Merger
or the performance by the Stockholder of its obligations under this Agreement. 
 5.3 Consents. No consent, approval, order or
authorization of, or registration, declaration or filing with, any Governmental Authority or any other Person, is required by or with respect to the Stockholder in connection with the execution and delivery of this Agreement or the consummation by
the Stockholder of the transactions contemplated hereby, except (a) as required by the rules and regulations promulgated under the Exchange Act, the Securities Act, or state securities, takeover and “blue sky” laws,
(b) compliance with any applicable requirements of the HSR Act and any applicable foreign Antitrust Laws, (c) the applicable rules and regulations of the SEC or any applicable stock exchange or (d) as would not, individually or in the
aggregate, reasonably be expected to restrict in any material respect, prohibit, impair in any material respect or materially delay the consummation of the Merger or the performance by the Stockholder of its obligations under this Agreement. 

5.4 Ownership of the Owned Shares. The Stockholder is, as of the date hereof, the record and beneficial owner of the Owned Shares, all
of which are free and clear of any liens, other than those created by this Agreement or arising under applicable securities laws or the Investors’ Rights Agreement (as defined herein). The Stockholder does not own, of record or beneficially,
any shares of capital stock of the Company, or other rights to acquire shares of capital stock of the Company, in each case other than the Owned Shares. The Stockholder has the sole right to dispose of the Owned Shares, and none of the Owned Shares
is subject to any pledge, disposition, transfer or other agreement, arrangement or restriction, except as contemplated by this Agreement and the Investors’ Rights Agreement. As of the date hereof, the Stockholder has not entered into any
agreement to Transfer any Owned Shares and no person has a right to acquire any of the Owned Shares held by the Stockholder. 
 5.5
Absence of Litigation. As of the date hereof, there is no legal action pending against, or, to the knowledge of the Stockholder, threatened against the Stockholder that would reasonably be expected to prevent, or materially impair the ability
of the Stockholder to perform its obligations under this Agreement. 

  
 4 

 6. Representations and Warranties of the Company. The Company hereby represents and
warrants to the Stockholder as follows: 
 6.1 Due Authority. The Company is a legal entity duly incorporated, validly existing and
in good standing under the Laws of its jurisdiction of formation. The Company has all requisite corporate power and authority and has taken all corporate action necessary (including approval by the Company Board (acting on the recommendation of the
Company Special Committee)) to execute, deliver and perform its obligations under this Agreement in accordance with the terms hereof and no other corporate action by the Company or vote of holders of any class of the capital stock of the Company is
necessary to approve and adopt this Agreement. This Agreement has been duly executed and delivered by the Company and, assuming the due execution and delivery of this Agreement by all of the other parties hereto, constitutes a valid and binding
agreement of the Company enforceable against the Company in accordance with its terms, except as such enforceability may be limited by applicable bankruptcy, insolvency, reorganization, moratorium and other similar Laws affecting or relating to
creditors’ rights generally. 
 6.2 No Conflict. The execution, delivery and performance by the Company of this Agreement do not
and will not, other than as provided in the Merger Agreement with respect to the Merger and the other transactions contemplated thereby, (i) conflict with or result in any violation or breach of any provision of the certificate of incorporation
or bylaws of the Company or the similar organizational documents of any of its Subsidiaries, (ii) conflict with or result in a violation or breach of any applicable Law, (iii) require any consent by any Person under, constitute a default,
or an event that, with or without notice or lapse of time or both, would constitute a default under, or cause or permit the termination, cancellation or acceleration of any right or obligation or the loss of any benefit to which the Company and any
of its Subsidiaries are entitled, under any Contract binding upon the Company or any of its Subsidiaries, or to which any of their respective properties, rights or other assets are subject or (iv) result in the creation of a lien (other than
Permitted Liens) on any of the properties or assets (including intangible assets) of the Company or any of its Subsidiaries, except in the case of clauses (ii), (iii) and (iv) above, any such violation, breach, conflict, default, termination,
acceleration, cancellation or loss that would not reasonably be expected to restrict, prohibit or impair the performance by the Company of its obligations under this Agreement. 

7. [Reserved]  
 8. Non-Survival of Representations, Warranties and Covenants. The representations, warranties and covenants contained herein shall not survive the Effective Time. 

9. Waiver of Appraisal and Dissenter Rights and Certain Other Actions. The Stockholder hereby irrevocably and unconditionally waives,
to the fullest extent of the Law, and agrees to cause to be waived and not to assert any appraisal rights, any dissenter’s rights and any similar rights under Section 262 of the DGCL with respect to all of the Owned Shares with respect to
the Merger and the transactions contemplated by the Merger Agreement. 

  
 5 

 10. Other Agreements. Acting upon the unanimous recommendation of the Company Special
Committee and the approval of the Company Board, the Company hereby irrevocably waives, and shall not enforce, the obligations of the Stockholder and its Affiliates pursuant to Section 2.13 of the Amended and Restated Investors’ Rights
Agreement dated as of July 2, 2019 by and among the Company and those investors party thereto (as amended, the “Investors’ Rights Agreement”) with respect to any actions taken by the Stockholder and/or their Affiliates in
connection with this Agreement, the Merger Agreement and the transactions contemplated hereby and thereby, including the Exchange (and all other transactions incidental and related thereto) and the exercise of any rights pursuant to this Agreement.

 11. Certain Adjustments. In the event of a stock split, stock dividend or distribution, or any change in the Common Stock by
reason of any split-up, reverse stock split, recapitalization, combination, reclassification, exchange of shares or the like, the terms “Common Stock”, “Covered Shares”, and “Owned
Shares” shall be deemed to refer to and include such shares as well as all such stock dividends and distributions and any securities into which or for which any or all of such shares may be changed or exchanged or which are received in such
transaction. 
 12. Further Assurances. The Stockholder shall, from time to time, execute and deliver, or cause to be executed and
delivered, such additional or further consents, documents and other instruments as the Company may reasonably request to the extent necessary to effect the transactions contemplated by this Agreement. 

13. Notices. All notices and other communications under this Agreement must be in writing and will be deemed to have been duly
delivered and received using one or a combination of the following methods: (i) four (4) Business Days after being sent by registered or certified mail, return receipt requested, postage prepaid; (ii) one (1) Business Day after being sent
for next Business Day delivery, fees prepaid, via a reputable nationwide overnight courier service; (iii) immediately upon delivery by hand or by fax; or (iv) on the date sent by email. In each case, the intended recipient is set forth
below: 
 if to Stockholder to: 

c/o Vista Equity Partners management, LLC 

Four Embarcadero Center, 20th Floor 

San Francisco, California 94111 

	 	Attn:	 Rod Aliabadi 

	 	 	 Nick Prickel 

	 	 	 Christina Lema 

	 	Email:	 [* * *] 

	 	 	 [* * *] 

	 	 	 [* * *] 

  
 6 

 with a copy (which will not constitute notice) to: 

Kirkland & Ellis LLP 

601 Lexington Avenue 
 New York,
New York 10022 

	 	Attention:	 Daniel Wolf, P.C. 

	 	 	 David M. Klein, P.C. 

	 	 	 Chelsea Darnell 

	 	Email:	 [* * *] 

	 	 	 [* * *] 

	 	 	 [* * *] 

Kirkland & Ellis LLP 

555 California Street 
 San
Francisco, CA 94104 

	 	Attention:	 Stuart E. Casillas, P.C. 

	 	 	 Ari Levi 

  

	 	Email:	 [* * *] 

	 	 	 [* * *] 

if to the Company (prior to the Effective Time) to: 

KnowBe4, Inc. 
 33 North Garden
Avenue, Suite 12000 
 Clearwater, Florida 33755 

	 	Attn:	 General Counsel 

	 	Email:	 [* * *] 

with a copy (which will not constitute notice) to: 

Wilson Sonsini Goodrich & Rosati 

Professional Corporation 
 1301
Avenue of the Americas, 40th Floor 
 New York, NY 10019-6022 

	 	Attn:	 Megan J. Baier 

	 	 	 Catherine V. Riley Tzipori 

	 	Fax:	 (650) 493-6811 

	 	Email:	 [* * *] 

	 	 	 [* * *] 

and 
 Wilson Sonsini
Goodrich & Rosati 
 Professional Corporation 

One Market Plaza 
 Spear Tower,
Suite 3300 
 San Francisco, CA 94105 

	 	Attn:	 Todd Cleary 

	 	Fax:	 (650) 493-6811 

	 	Email:	 [* * *] 

  
 7 

 and 

Wilson Sonsini Goodrich & Rosati 

Professional Corporation 
 650
Page Mill Road 
 Palo Alto, CA 94304-1050 

	 	Attn:	 Douglas K. Schnell 

	 	Fax:	 (650) 493-6811 

	 	Email:	 [* * *] 

with a copy (which will not constitute notice) to: 

Potter Anderson & Corroon LLP 

1313 North Market Street, 6th Floor 

Wilmington, DE 19801 

	 	Attn:	 Mark A. Morton 

	 	 	 Alyssa K. Ronan 

	 	Fax:	 (302) 658-1192 

	 	Email:	 [* * *] 

	 	 	 [* * *] 

14. Interpretation. Where a reference in this Agreement is made to a section or exhibit, such reference shall be to a section of or
exhibit to this Agreement unless otherwise indicated. If a term is defined as one part of speech (such as a noun), it shall have a corresponding meaning when used as another part of speech (such as a verb). Unless the context of this Agreement
clearly requires otherwise, words importing the masculine gender shall include the feminine and neutral genders and vice versa, and the definitions of terms contained in this Agreement are applicable to the singular as well as the plural forms of
such terms. The words “includes” or “including” shall mean “including without limitation,” the words “hereof,” “hereby,” “herein,” “hereunder” and similar terms in this Agreement
shall refer to this Agreement as a whole and not any particular section or article in which such words appear, the word “extent” in the phrase “to the extent” shall mean the degree to which a subject or other thing extends and
such phrase shall not mean simply “if,” any reference to a Law shall include any rules and regulations promulgated thereunder, and any reference to any Law in this Agreement shall mean such Law as from time to time amended, modified or
supplemented. Each reference to a “wholly owned Subsidiary” or “wholly owned Subsidiaries” of a Person shall be deemed to include any Subsidiary of such Person where all of the equity interests of such Subsidiary are directly or
indirectly owned by such Person (other than directors qualifying shares, nominee shares or other equity interests that are required by law or regulation to be held by a director or nominee). 

15. Entire Agreement. This Agreement (along with the documents referenced herein) and the Merger Agreement collectively constitute the
entire agreement, and supersede all other prior agreements, understandings, representations and warranties both written and oral, among the parties hereto, with respect to the subject matter hereof. 

  
 8 

 16. No Third-Party Beneficiaries. This Agreement shall be binding upon and inure
solely to the benefit of the parties hereto and their respective successors and permitted assigns, and nothing in this Agreement, express or implied, is intended to or shall confer upon any other Person any right, benefit or remedy of any nature
whatsoever under or by reason of this Agreement. 
 17. Governing Law; Waiver of Jury Trial. This Agreement is governed by and
construed in accordance with the Laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause or permit the application of laws
of any jurisdictions other than those of the State of Delaware. Each of the parties (i) irrevocably consents to the service of the summons and complaint and any other process (whether inside or outside the territorial jurisdiction of the Chosen
Courts) in any Legal Proceeding arising out of or relating to this Agreement, for and on behalf of itself or any of its properties or assets, in accordance with Section 15 or in such other manner as may be permitted by applicable Law, but
nothing in this Section 17 will affect the right of any party to serve legal process in any other manner permitted by applicable Law; (ii) irrevocably and unconditionally consents and submits itself and its properties and assets in any
Legal Proceeding to the exclusive general jurisdiction of the Chosen Courts in the event that any dispute or controversy arises out of or relates to this Agreement; (iii) irrevocably and unconditionally agrees that it will not attempt to deny
or defeat such personal jurisdiction by motion or other request for leave from any Chosen Court; (iv) agrees that any Legal Proceeding arising out of or relating to this Agreement will be brought, tried and determined only in the Chosen Courts;
(v) waives any objection that it may now or hereafter have to the venue of any such Legal Proceeding in the Chosen Courts or that such Legal Proceeding was brought in an inconvenient court and agrees not to plead or claim the same; and
(vi) agrees that it will not bring any Legal Proceeding arising out of or relating to this Agreement in any court other than the Chosen Courts. Each of the parties agrees that a final judgment in any Legal Proceeding in the Chosen Courts will
be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by applicable Law. EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY THAT MAY ARISE PURSUANT TO THIS AGREEMENT IS LIKELY TO
INVOLVE COMPLICATED AND DIFFICULT ISSUES, AND THEREFORE EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES TO THE FULLEST EXTENT PERMITTED BY LAW ANY RIGHT THAT SUCH PARTY MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL PROCEEDING (WHETHER FOR
BREACH OF CONTRACT, TORTIOUS CONDUCT OR OTHERWISE) DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT, AND THE TRANSACTIONS CONTEMPLATED BY THIS AGREEMENT. EACH PARTY CERTIFIES AND AGREES THAT (a) NO REPRESENTATIVE, AGENT OR
ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER; (b) IT UNDERSTANDS AND HAS CONSIDERED THE IMPLICATIONS OF THIS WAIVER;
(c) IT MAKES THIS WAIVER VOLUNTARILY; AND (d) IT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION 17. 

  
 9 

 18. Assignment; Successors. Other than as provided herein, neither this Agreement nor
any of the rights, interests or obligations under this Agreement may be assigned or delegated, in whole or in part, by operation of Law or otherwise, by any party hereto without the prior written consent of the other parties hereto, and any such
assignment without such prior written consent shall be null and void. Subject to the preceding sentence, this Agreement will be binding upon, inure to the benefit of, and be enforceable by, the parties hereto and their respective successors and
assigns. 
 19. Enforcement. The parties hereto agree that irreparable damage for which monetary damages, even if available, would
not be an adequate remedy would occur in the event that the parties hereto do not perform the provisions of this Agreement (including any party hereto failing to take such actions that are required of it hereunder in order to consummate this
Agreement) in accordance with its specified terms or otherwise breach such provisions. The parties hereto acknowledge and agree that (a) the parties hereto will be entitled, in addition to any other remedy to which they are entitled at law or
in equity, to an injunction, specific performance and other equitable relief to prevent breaches (or threatened breaches) of this Agreement or to enforce specifically the terms and provisions hereof, (b) the parties hereto will not assert that
a remedy of monetary damages would provide an adequate remedy for such breach and (c) the right of specific enforcement is an integral part of the transactions contemplated hereby and without that right, none of the Company, Parent or the
Stockholder would have entered into this Agreement. 
 20. Non-Recourse. This Agreement may
only be enforced against, and any Action based upon, arising out of, or related to this Agreement, or the negotiation, execution or performance of this Agreement, may only be brought against the entities that are expressly named as parties hereto
and then only with respect to the specific obligations set forth herein with respect to such party. No past, present or future director, officer, employee, incorporator, manager, member, general or limited partner, stockholder, equityholder,
controlling person, Affiliate, agent, attorney or other Representative of any party hereto or any of their successors or permitted assigns or any direct or indirect director, officer, employee, incorporator, manager, member, general or limited
partner, stockholder, equityholder, controlling person, Affiliate, agent, attorney, Representative, successor or permitted assign of any of the foregoing (each, a “Non-Recourse Party”), shall have
any liability to the Stockholder or the Company for any obligations or liabilities of any party under this Agreement or for any Legal Proceeding (whether in tort, contract or otherwise) based on, in respect of or by reason of the transactions
contemplated hereby or in respect of any written or oral representations made or alleged to be made in connection herewith. 
 21.
Severability. In the event that any provision of this Agreement, or the application thereof, becomes or is declared by a court of competent jurisdiction to be illegal, void or unenforceable, the remainder of this Agreement will continue in
full force and effect and the application of such provision to other Persons or circumstances will be interpreted so as reasonably to effect the intent of the parties hereto. The parties hereto further agree to replace such void or unenforceable
provision of this Agreement with a valid and enforceable provision that will achieve, to the extent possible, the economic, business and other purposes of such void or unenforceable provision. 

22. Counterparts. This Agreement and any amendments hereto may be executed in one or more counterparts, all of which will be considered
one and the same agreement and will become effective when one or more counterparts have been signed by each of the parties hereto and delivered to the other parties hereto, it being understood that all parties hereto need not sign the same
counterpart. Any such counterpart, to the extent delivered by electronic delivery, will be 

  
 10 

 
treated in all manners and respects as an original executed counterpart and will be considered to have the same binding legal effect as if it were the original signed version thereof delivered in
person. No party hereto may raise the use of an electronic delivery to deliver a signature, or the fact that any signature or agreement or instrument was transmitted or communicated through the use of an electronic delivery, as a defense to the
formation of a contract, and each party hereto forever waives any such defense, except to the extent such defense relates to lack of authenticity. 

23. Amendment; Waiver. This Agreement may be amended by the parties hereto, and the terms and conditions hereof may be waived, only by
an instrument in writing signed on behalf of each of the parties hereto, or, in the case of a waiver, by an instrument signed on behalf of the party waiving compliance. No failure or delay on the part of a party in the exercise of any right or
remedy hereunder shall impair such right or power or be construed to be a waiver of, or acquiescence in, any breach of any representation, warranty or agreement herein, nor shall any single or partial exercise of any such right preclude any other or
further exercise thereof or of any other right or power. 
 24. No Presumption Against Drafting Party. The Company and the
Stockholder acknowledge that each party to this Agreement has been represented by counsel in connection with this Agreement and the transactions contemplated by this Agreement. Accordingly, any rule of Law or any legal decision that would require
interpretation of any claimed ambiguities in this Agreement against the drafting party has no application and is expressly waived. 
 25.
Company Special Committee Approval. Notwithstanding any provision to the contrary, no amendment or waiver of any provision of this Agreement shall be made by the Company or the Company Board without first obtaining the approval of the Company
Special Committee. The Company Special Committee shall direct enforcement by the Company of any provisions of this Agreement against the Stockholder. 

26. No Agreement until Executed. This Agreement shall not be effective unless and until the Company Board has approved, for purposes of
any applicable anti-takeover laws and regulations, and any applicable provision of the Amended and Restated Certificate of Incorporation of the Company, the Merger Agreement, the Support Agreements and the transactions contemplated by the Merger
Agreement, including the Merger. 
 [Signature pages follow] 

  
 11 

 IN WITNESS WHEREOF, the parties have caused this Agreement to be duly executed and delivered
on the date and year first above written. 
  

			
	 KNOWBE4, INC.

		
	By:	 	/s/ Sjoerd Sjouwerman
		 	Name: Sjoerd Sjouwerman
		 	Title: Chief Executive Officer

 [Signature Page to Support Agreement] 

 IN WITNESS WHEREOF, the parties have caused this Agreement to be duly executed and delivered
on the date and year first above written. 
  

	
	 STOCKHOLDER

	
	 VEPF VII SPV I, L.P.

	
	By: Vista Equity Partners Fund VII GP, L.P.
	Its: General Partner
	
	By: VEPF VII GP, Ltd.
	Its: General Partner
	
	By: /s/ Robert F. Smith
                                        
                 
	Name: Robert F. Smith
	Title: Director

 IN WITNESS WHEREOF, the parties have caused this Agreement to be duly executed and delivered
on the date and year first above written. 
  

			
	 STOCKHOLDER

	
	 VEPF VII SPV I HOLDINGS, L.P.

	
	By: Vista Equity Partners Fund VII GP, L.P.
	Its: General Partner
	
	By: VEPF VII GP, Ltd.
	Its: General Partner
		
	By:	 	 /s/ Robert F. Smith

	Name: Robert F. Smith
	Title: Director

 [Signature Page to Support Agreement]

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