Document:

Exhibit 10.2

Exhibit 10.2

CONFIDENTIAL TREATMENT REQUESTED

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN

SEPARATELY FILED WITH THE SECURITIES AND EXCHANGE COMMISSION

DISTRIBUTION AGREEMENT

THIS AGREEMENT, dated as of June 4, 2007, is between ScanSource, Inc., a South Carolina
corporation and its affiliates (“ScanSource”), with its principal corporate address at 6 Logue
Court, Greenville, South Carolina 29615 and Supplier, Aruba Networks, Inc. (“Supplier” or
“Vendor”), with its principal corporate address at 1322 Crossman Avenue, Sunnyvale, California
94089.

RECITALS

A. ScanSource desires to purchase certain Products from Supplier from time to time and
Supplier desires to sell certain Products to ScanSource in accordance with the terms and conditions
set forth in this Agreement.

B. Supplier desires to appoint ScanSource as its non-exclusive distributor to market Products
within the Territory (as hereinafter defined) and ScanSource accepts such appointment on the terms
set forth in this Agreement.

NOW, THEREFORE, in consideration of the Recitals, the mutual covenants contained in this Agreement
and other good and valuable consideration, ScanSource and Supplier hereby agree as follows:

ARTICLE I.

DEFINITIONS, APPOINTMENT AND TERM OF AGREEMENT

1.1 Definitions. The following definitions shall apply to this Agreement.

	 	(a)	 	“Customers” of ScanSource shall include dealers, resellers, value added resellers,
direct resellers and other entities that acquire the Products from ScanSource and are
authorized by the Supplier to resell or lease the Products to the Customers.

	 
	 	(b)	 	“DOA” shall mean Product, or any portion thereof, which fails to operate properly on
initial installation, boot, or use, as applicable.

	 
	 	(c)	 	“Documentation” means the literature, including the End User License Agreement,
provided by Supplier with the Products, whether in hard copy or electronic form.

	 
	 	(d)	 	“Effective Date” shall mean the date on which this Agreement is signed and dated by
the last party signing this Agreement.

 

 

 

	 	(e)	 	“End Users” shall mean the final purchasers or licensees who have acquired Products
for their own use and not for resale, remarketing or redistribution.

	 
	 	(f)	 	“Freight Policy” shall mean ScanSource’s inbound transportation routing instructions
and guidelines currently in effect as set out in Exhibit C.

	 
	 	(g)	 	“Non-Saleable Products” shall mean any Product that has been returned to ScanSource
by its Customers that has had the outside shrink wrapping or other packaging seal broken; any
components of the original package are missing, damaged or modified; or is otherwise not fit
for resale.

	 
	 	(h)	 	“Products” shall mean, individually or collectively, the equipment, software
licenses, electronic products, and sealed software packages comprised of the computer programs
encoded on media together with manuals, materials and other contents of the packages
associated therewith, if any, as more fully described in Exhibit A attached hereto.

	 
	 	(i)	 	“Return Credit” shall mean a credit to ScanSource in an amount equal to the price
paid by ScanSource for Products less any price protection credits but not including any early
payment, prepayment or other discounts.

	 
	 	(j)	 	“Services” means any warranty, maintenance, advertising, marketing or technical
support and any other services performed or to be performed by Supplier.

	 
	 	(k)	 	“Territory” shall mean the United States of America, Canada, and Mexico.

1.2 Term of Agreement. The term of this Agreement shall commence on the Effective Date and,
unless terminated by either party as set forth in this Agreement, shall remain in full force and
effect for a term of two (2) years, and will be automatically renewed for successive one (1) year
terms unless prior written notification of termination or non-renewal is delivered by one of the
parties in accordance with the notice provision of this Agreement no less than sixty (60) days
prior to the end each term.

1.3 Appointment as Distributor. Supplier hereby grants to ScanSource the non-exclusive right
and license to distribute Products during the term of this Agreement within the Territory, together
with any updates or enhancements to the Products and any new releases related to the Products. This
license includes the right to order, possess and distribute the Products to Customers and to
provide the Products to Customers for use as demonstration units. Supplier and ScanSource
acknowledge and agree that any license to use the Product is solely between Supplier and the End
User and is governed by the terms of the Vendor’s standard use license enclosed with the Product,
and ScanSource shall have no right hereunder to use, copy, modify, reverse engineer, reverse
compile or reverse assemble any Product except as expressly permitted by applicable law or this
Agreement. This Agreement does not grant Supplier or ScanSource an exclusive right to purchase or
sell Products and shall not prevent either party from developing or acquiring other vendors or
customers or competing Products. ScanSource will use commercially reasonable efforts to promote
distribution of the Products. Supplier agrees that ScanSource may obtain Products in accordance
with this Agreement for the benefit of its affiliates and subsidiaries, provided that ScanSource
remains responsible for all actions and liabilities of such entities.

 

 

 

3.2 Title and Risk of Loss. FOB Supplier warehouse. Title and risk of loss or damage to
Products shall pass to ScanSource at the time the Products are delivered to the carrier. Supplier
and ScanSource agree that no title or ownership of the proprietary rights to any software code is
transferred by virtue of this Agreement notwithstanding the use of terms such as “purchase”, “sale”
or the like within this Agreement. Supplier retains all ownership rights and title to any software
code within the Products.

3.3 Transportation of Products. Supplier shall deliver the Products to ScanSource’s carrier
with serial number, product description and machine readable bar code (employing UPC or other
industry standard bar code) clearly marked on the Product package. Supplier shall use commercially
reasonable efforts to deliver Products by the delivery date set forth in the applicable purchase
order or as otherwise agreed upon by the parties. ScanSource shall have the right to select the
common carrier and all charges for transportation of the Products shall be paid by ScanSource. If
the common carrier is not specified, Supplier will use reasonable efforts to choose the least cost
carrier, which shall be paid by ScanSource. Supplier will comply with the Freight Policy set forth
in Exhibit C.

ARTICLE IV. RETURNS

4.1 Inventory Adjustment. ScanSource may return overstocked Products to Supplier for a full
credit of the price paid for such Products, provided that (i) ScanSource submits to Supplier its
notice to return Product (“RMA Request”) within the ten (10) day period following each calendar
quarters (ending March 31st, June 30th, September 30th
and
December 31st); (ii) such credit does not to exceed [***] percent ([***]%) of the net
shipments to ScanSource during the calendar quarter immediately preceding the date of ScanSource’s
RMA Requests. Shipments of Products being returned shall be new, unused and in original, sealed
cartons. ScanSource may only return Products which have been received into ScanSource’s inventory
during the previous four (4) fiscal quarters, and otherwise still listed on Supplier’s Price List.
ScanSource may not return product that was previously reported to Supplier as sold through to an
end customer via a PO or Point of Sale report. Consequently, returned product shall not be returned
from Customer’s inventory. Supplier shall credit ScanSource’s account in the amount of the Return
Credit. ScanSource may apply Return Credits to any Supplier invoice. ScanSource shall pay for
freight charges under this section.

4.2 Defective Products/Dead on Arrival (DOA). ScanSource shall have the right to return to
Supplier for Return Credit any DOA Product that is returned to ScanSource within ninety (90) days
after the initial delivery date to the End User and any Product that fails to perform in accordance
with Supplier’s Product warranty may be returned at any time during the applicable warranty period.
Supplier shall bear all costs of shipping and risk of loss of DOA and in-warranty Products to
Supplier’s location and back to ScanSource, ScanSource’s Customer, or End User as may be specified
by ScanSource.

4.3 End of Life or Discontinued Product. ScanSource shall have the right to return for
Return Credit all Products that become discontinued or updated and are removed from Supplier’s
current price list; provided ScanSource returns such Products within sixty (60) days after
ScanSource receives written notice from Supplier that such Products are removed from Supplier’s
price list and the Products have not been sold through to Customers;. Supplier shall bear all costs
of shipping and risk of loss of Discontinued Products to Supplier’s location. Subject to the
provisions of Section 4.1 noted above.

***     Certain information
on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential
treatment has been requested with respect to the omitted portions.

 

 

 

4.4 Condition Precedent to Returns. As a condition precedent to returning Products,
ScanSource shall request and Supplier shall issue a Return Material Authorization Number (RMA),
provided, however, that in the event such RMA is not issued within 15 days of the request,
ScanSource shall have the right to return any units of the Product(s) to Supplier without an RMA,
and Supplier shall be obligated to accept such return.

ARTICLE V. PAYMENT TO SUPPLIER

5.1 Charges, Prices and Fees for Products. Charges, prices, quantities and discounts, if
any, for Products shall be determined as set forth in Exhibit A, or as otherwise mutually
agreed upon by the parties in writing, and may be confirmed at the time of order. In no event shall
charges exceed Supplier’s then current wholesale list prices. ScanSource shall not be bound by any
of Supplier’s suggested resale prices.

5.2 Payment. Except as otherwise set forth in this Agreement, any undisputed sum due to
Supplier pursuant to this Agreement shall be payable net [***] ([***]) days after the shipping date.
Supplier shall invoice ScanSource no earlier than the applicable shipping date for the Products
covered by such invoice. In the event Products are shipped from outside the United States payments
related to that shipment are payable net [***] ([***]) from receipt. The due date for payment shall
be extended during any time the parties have a bona fide dispute concerning such payment.

Notwithstanding anything herein to the contrary, for the initial order only, ScanSource may return
up to [***]% of the Products delivered under the initial order for Return Credit up to [***] days from
the date of delivery. This return right applies only if the initial order does not exceed $[***].

5.3 Invoices. A “correct” invoice shall contain (i) Supplier’s name and invoice date, (ii)
a reference to the purchase order or other authorizing document, (iii) separate descriptions, unit
prices and quantities of the Products being invoiced, (iv) credits (if applicable), (v) shipping
charges (if applicable) (vi) name (where applicable), title, phone number and complete mailing
address as to where payment is to be sent, and (vii) other substantiating documentation or
information as may reasonably be required by ScanSource from time to time. Notwithstanding any
pre-printed terms or conditions on Supplier’s invoices, the terms and conditions of this Agreement
shall apply to and govern all invoices issued by Supplier hereunder, except that invoices may
include other terms and conditions which are consistent with the terms and conditions of this
Agreement, or which are mutually agreed to in writing by ScanSource and Supplier.

5.4 Taxes. Product prices and fees do not include any federal, state, foreign, provincial,
regional, county, or local sales, use, excise, or other taxes. ScanSource agrees to provide
Supplier with valid and appropriate resale tax exemption certificates, acceptable to both parties
and the applicable taxing authority, whereby upon receipt no sales and use, VAT, or GST tax shall
be invoiced. Supplier shall be responsible for all taxes, assessments, permits, and fees, however
designated, which are levied upon this Agreement. No taxes of any type shall be added to invoices
without prior written approval of ScanSource.

***     Certain information on this page has been omitted
and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with
respect to the omitted portions.

 

 

5.5 Pricing and Terms. Supplier represents that the prices charged and the terms offered to
ScanSource are and will be no less favorable to ScanSource than those made
available by Supplier to any similarly situated distributors, aggregators, or resellers of such
Product in the Territory who purchases similar quantities. If Supplier offers more favorable
pricing or terms generally to others, ScanSource may also be entitled to participate if distributor
can match capabilities and reach. This section does not apply to non-standard pricing (NSP) deals
offered from time to time by Supplier.

5.6 Price Adjustments.

(a) Price Increases. Supplier shall have the right to increase prices from time to time upon
written notice to ScanSource not less than thirty (30) days prior to the effective date of such
increase. All orders placed prior to the effective date of the increase for shipment within thirty
(30) days after the effective date, shall be invoiced by Supplier at the price in effect at the
time of order.

(b) Price Decreases. Supplier shall have the right to decrease prices from time to time, upon
written notice to ScanSource. ScanSource shall be entitled to receive an inventory price credit
from Supplier for any Products that were shipped by Supplier to ScanSource provided those Products
remain in inventory or were in transit between Supplier and ScanSource on the effective date of the
Price Decrease. Products must still be on Supplier’s Price List or be subject to Section 4.3, End
of Life or Discontinued Product provisions. Credits will not be issued for Products that were
previously reported to Supplier as sold through to an end customer or reseller via a PO or Point of
Sale report or in Customer’s inventory. ScanSource’s credit hereunder shall be calculated as the
difference between the invoice price actually charged to ScanSource for the Products and the new
reduced price obtained through the Price Decrease for each unit of the Products held in
ScanSource’s inventory as of the effective date of the Price Decrease. ScanSource may apply Credits
to any Supplier invoice. Supplier shall have the right to a reasonable audit of the price credits
claimed at Supplier’s expense.

5.7 Recoupment.

(a) Upon the termination of this Agreement, ScanSource shall have the right of recoupment with
respect to all amounts owed to it by Supplier under this Agreement. Any amounts payable to
ScanSource under this Agreement for any reason (including, without limitation, for price
protection, product returns, or marketing funds) shall first be applied as a credit by ScanSource
and shall reduce any uncontested amounts owed by ScanSource to Supplier. In the event that
ScanSource maintains a credit balance with Supplier after application of credits, Supplier shall,
upon ScanSource’s request, promptly pay ScanSource the amount of the remaining credit balance.

(b) Upon the termination of this Agreement, ScanSource shall have the right of recoupment with
respect to any amounts owed by it to Supplier. Any amounts owed to Supplier by ScanSource under
this Agreement for any reason (including, without limitation, for the purchase of products) shall
first be reduced by any amounts owed to ScanSource by Supplier. In the event that ScanSource
maintains a debit balance with Supplier after such reduction (including the application of
credits), ScanSource shall pay Supplier the amount owed by ScanSource to Supplier.

 

 

 

5.8 Advertising, Co-op, MDF and Training.

(a) Cooperative Advertising. Supplier may offer a co-op program and may offer at its sole
option additional advertising credits or other promotional programs or incentives to ScanSource.
ScanSource shall have the right to the extent that it is given access to such program(s), at
ScanSource’s option, to participate in any such offered programs. Attached as Exhibit B is
a copy of Supplier’s Co-Op policy. All monies spent require Supplier prior approval.

(b) Programs and Development Funds. Supplier shall provide ScanSource with marketing
development funds (“MDF”) equal to [***] ([***]%) percent of Products sold to Customers by ScanSource.
Such funds shall be used in connection with marketing programs to be mutually agreed upon by
Supplier and ScanSource. ScanSource may not apply MDF credits to Supplier invoices except at
termination of this Agreement as set forth in Section 5.7. Supplier shall also provide ScanSource
with Product launch funds of at least $[***], matched by a $[***] contribution by ScanSource, to
be utilized by ScanSource to conduct initial marketing activities in connection with the
commencement of ScanSource’s relationship with Supplier, such funds to be expended in accordance
with a launch plan to be mutually agreed upon by Supplier and ScanSource. ScanSource shall invoice
Supplier for all marketing development and launch funds due ScanSource hereunder, and such invoices
shall be due and payable within [***] ([***]) days after receipt. No more than [***] ([***]) percent of
MDF may be used for Distributor training, and only as mutually agreed. Continued provision of
marketing development funds, the level of such funds, and structure of the associated program(s)
shall be at Supplier’s sole discretion.

(c) Advertising Support. Supplier shall provide to ScanSource and the Customers of ScanSource
marketing support and advertising materials in connection with the resale of Products as are
currently offered or that may be offered by Supplier. ScanSource reserves the right to charge
Supplier for advertising, marketing and training services which are preapproved by Supplier and
fall under the agreed MDF plan listed above. ScanSource, in its sole discretion, may publish the
support and advertising materials through any available medium, including, without, limitation,
through on-line computer networks, print media, CD ROM, diskette, facsimile, cable or satellite
transmission. The type, amount and usage of the information products shall be as determined by
ScanSource from time to time, in its sole discretion, ScanSource, in its sole discretion, may elect
to charge the recipient of the information products and the pricing charged by ScanSource may
include a profit for ScanSource.

(d) Training Programs. Supplier and ScanSource agree to abide by training guideline listed in
Exhibit E

(e) Product Support Services. Supplier and ScanSource may choose to amend Agreement to provide
such solution coverage.

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

 

ARTICLE VI. WARRANTIES,

INDEMNITIES AND OTHER OBLIGATIONS

6.1 Supplier Warranty.

(a) Warranty. Supplier provides a warranty only to the End Users that the Hardware
portion of Products will substantially conform to the Specifications for a period of [***] ([***])
months from the date of shipment to Solution Provider. For the Software portion of Products,
Supplier provides the warranty set forth in its End User License Agreement. In the event of a
breach of this warranty, Solution Provider’s sole and exclusive remedy, and Supplier’s sole and
exclusive liability, shall be for Supplier to use its commercially reasonable efforts to correct or
repair the Products or to replace the Products that cause breach of this warranty. If Supplier
cannot, or determines that it is not practical to, repair or replace the returned Product, then the
sole and exclusive remedy and the limit of Supplier’s obligation shall be to refund the amount
received price by Supplier from Solution Provider for such Products, or at Supplier’s discretion,
credit such amount against other Solution Provider obligations or toward future purchases.

(b) Warranty Exclusions. The warranties do not extend to any Product that is modified
or altered, is not maintained to Supplier’s maintenance recommendations, is operated in a manner
other than that specified by Supplier, has its serial number removed or altered or is treated with
abuse, negligence or other improper treatment (including, without limitation, use outside the
recommended environment) or is repaired or modified by anyone other than Supplier or an Supplier
authorized company. Solution Provider is fully responsible for the satisfaction of its End Users
and will be responsible for all claims, damages, settlements, expenses and attorneys’ fees incurred
by Supplier with respect to Solution Provider’s End Users or their claims beyond Supplier’s above
warranty obligation to Solution Provider.

(c) Warranty Returns. Solution Provider will handle and be responsible for all
warranty returns from its End Users. All Products must be returned to Supplier in accordance with
Supplier’s then-current Return Material Authorization (RMA) procedure. Products obtained from
Supplier that do not comply with the warranty and are returned (by Solution Provider only) to
Supplier during the warranty period will be repaired or replaced at Supplier’s option, provided
Solution Provider bears the cost of freight, insurance, duties and import and export fees to the
point of repair or return. If the returned Products are covered by the above warranty, Supplier
will bear the cost of freight, insurance, duties and import and export fees for return of goods to
Solution Provider. For the first thirty (30) days after shipment, Supplier will ship any non-compliant Product with a new Product shipped within one business day of notice via the RMA
procedure. End Users may purchase an extension of this next business day protection through a
separate support and service agreement. In the absence of such a support and service agreement, for
thirty or more days after shipment but within the twelve month warranty period, Supplier will
replace or repair any non-compliant Product and return in operable condition to Solution Provider
within forty-five (45) days of notice and receipt of the non-compliant Product via our RMA
procedure. Access to Supplier’s Technical Assistance Center (“TAC”) for any and all questions,
consultation, deployment assistance, or problem reports shall be provided only pursuant to a
separate service and support agreement.

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

 

(d) Additional Supplier Warranties. Supplier hereby represents and warrants that Supplier
has all right, title, ownership interest and marketing rights necessary to provide
the Products to ScanSource. Supplier further represents and warrants that it has not entered into
any agreements or commitments which are inconsistent with or in conflict with the rights granted to
ScanSource in this Agreement; the Products are new and when provided to ScanSource and are free and
clear of all liens and encumbrances; ScanSource and its Customers and End Users shall be entitled
to use the Products without disturbance; the Products have been listed with Underwriters’
Laboratories or other nationally recognized testing laboratory whenever such listing is required;
if applicable, the Products meet all FCC requirements; the Products do and will conform to all
codes, laws or regulations; and the Products conform in all respects to the Product warranties.
Supplier agrees that ScanSource shall be entitled to pass through to Customers and End Users all
Product warranties granted by Supplier. ScanSource shall have no authority to alter or extend any
of the warranties of Supplier expressly contained or referred to in this Agreement without prior
approval of Supplier. Supplier has made express warranties in this Agreement and in the
Documentation. EXCEPT AS SET FORTH HEREIN OR IN THE END USER WARRANTIES ENCLOSED IN THE PRODUCT
PACKAGING, SUPPLIER DISCLAIMS ALL WARRANTIES WITH REGARD TO THE PRODUCTS, INCLUDING WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE. THIS
SECTION SHALL SURVIVE TERMINATION OR EXPIRATION OF THIS AGREEMENT.

6.2 ScanSource Warranty

(a) Marketing and Promotion. ScanSource shall use commercially reasonable efforts to
market, promote, and sell the Products in accordance with the terms of this Agreement and shall not
make any representations about the Products other than those provided in the Supplier’s written
documentation.

(b) Support Staff. ScanSource shall maintain, subject to its sole judgment and
determination, a staff of sales, marketing and technical personnel familiar with the applications,
features, benefits, operation and configuration of the Products. Notwithstanding the above,
ScanSource shall assign at least one (1) person to be substantially dedicated to Supplier during
the term of this contract.

(c) License Agreement. ScanSource agrees to distribute the Software for use solely in
conjunction with and as embedded in the Products and solely in accordance with the then-current End
User License Agreement, and assist with best efforts Supplier to promote the terms of such End User
License Agreement to the resellers. (See Exhibit H)

(d) Products. Promptly report to Supplier any reported Product suggestions and defects
(including safety problems) in such detail as to make it possible for Supplier to duplicate such
defects in an effort to correct them (and ScanSource acknowledges and agrees that Supplier has an
irrevocable, royalty-free right to fully exploit any such information, including, without
limitation, modifying Products to address such issues);

(e) FCPA Warranty In carrying out its responsibilities under the Agreement, the
ScanSource’s owners, directors, officers, employees or agents thereof, have not and will not pay,
offer or promise to pay, or authorize the payment directly or indirectly of any monies or anything
of value to any government official or employee, or any political party or candidate for political
office for the purpose of influencing any act or decision of such
official or of the government to obtain or retain business or direct business to any person
(any such payment is a “Prohibited Payment”).

 

 

 

(i) No owner, partner, officer, director or employee of ScanSource or of any affiliate company
of ScanSource is or will become an official or employee of the government, concurrent with their
ScanSource employment, during the term of this Agreement without the prior written consent of
Supplier; and

(ii) In the event Supplier has reason to believe that a breach of any of the representations
and warranties in this Section 6.2(c) has occurred or may occur, Supplier may withhold further
delivery of products until such time as it has received confirmation to its satisfaction that no
breach has occurred or will occur.

(iii) Supplier shall not be liable to ScanSource for any claim, losses or damages whatsoever
related to its decision to withhold delivery under this Section 6.2(c).

(iv) In the event Supplier has reason to believe that a breach of any of the representations
and warranties in this Section 6.2(c) has occurred or may occur, Supplier shall have the right to
audit, at its own expense, ScanSource in order to satisfy itself that no breach has occurred. Upon
request by ScanSource, Supplier shall select an independent third party to conduct an audit of
ScanSource in order to certify to Supplier that no breach has occurred or will occur. ScanSource
shall fully cooperate in any audit conducted by or on behalf of Supplier.

(v) In the event Supplier concludes in its sole and absolute opinion, that ScanSource has
failed to meet its obligations under this Article, this Agreement may be immediately terminated by
Supplier upon written notice to ScanSource. ScanSource shall indemnify and hold Supplier harmless
against any and all claims, losses or damages arising from or related to such breach or the
cancellation of the Agreement, or both.

(vi) In no event shall Supplier be obligated under this Agreement to take any action or omit
to take any action which Supplier believes in good faith would cause it to be in violation of any
laws of the Territory or any U.S. laws, including without limitation the Foreign Corrupt Practices
Act.

6.3 Intellectual Property Representations and Warranties.

Supplier hereby represents and warrants to ScanSource that Supplier is the sole and exclusive owner
or valid licensee, and/or authorized user of all right, title and interest in and to the Products
provided by Supplier hereunder. Supplier hereby represents and warrants to ScanSource that the
Products and the manufacture, receipt, distribution, sale, offer for sale and/or use of the
Products by ScanSource and ScanSource’s Customers and End Users do not infringe, whether indirectly
(e.g., contributorily or by induced infringement) or directly, upon any copyright, trademark, trade
dress, trade secret or patent or other proprietary or intellectual property right of any third
party in the United States or in any country or jurisdiction worldwide. Supplier hereby represents
and warrants to ScanSource that there are no suits or proceedings, pending or threatened (or for
which any basis exists) alleging any such infringement. Supplier hereby represents and warrants to
ScanSource that Supplier has no obligations to any
third party that in any way limits or restricts ScanSource’s ability to receive, distribute, sale
or offer for sale the Products.

 

 

 

6.4 Intellectual Property Indemnification.

Supplier shall defend ScanSource and its officers, directors, agents and employees (“Indemnified
Party”) against claims brought against them by a third party arising from infringement by the
Product of patent, copyright, trademark, trade dress, or trade secret right in The Territory and
pay all costs, damages and expenses (including reasonable legal fees) finally awarded against an
Indemnified Party by a court of competent jurisdiction, or as agreed to in a written settlement
agreement signed by Supplier; provided that: (i) such Indemnified Party notifies Supplier in
writing of any and all threats, claims and proceedings related thereto within twenty days of first
learning of any such threats or claims; (ii) Supplier is given the opportunity to assume sole
control over the defense and all negotiations for a settlement or compromise; and (iii) such
Indemnified Party provides Supplier, at Supplier’s request, with the reasonable assistance and
information necessary to perform Supplier’s obligations under this Section. Supplier will not be
responsible for any settlement it does not approve in writing. The foregoing obligation of Supplier
does not apply with respect to Product or portions or components thereof (i) that are not supplied
or developed by Supplier, (ii) that are made in whole or in part in accordance with ScanSource
specifications, (iii) that are modified, without Supplier’s approval, after shipment by ScanSource,
if the alleged infringement relates to such modification, (iv) that are combined, without
Supplier’s approval, with other products, processes or materials where the alleged infringement
relates to such combination, (v) where ScanSource continues allegedly infringing activity after
being notified thereof or after being informed of modifications that would have avoided the alleged
infringement, (vi) or (vii) where ScanSource’s use is not in accordance with this Agreement and all
applicable licenses and documentation.

In the event that Supplier reasonably believes that the use of the Products may be enjoined or
otherwise infringe third party rights, Supplier shall use reasonable efforts to procure on
reasonable terms the right to continue using the Products, or to replace or modify the Products so
that they are outside the scope of the injunction or infringement. If neither of those actions is
reasonably feasible despite of Supplier’s diligent efforts, Supplier shall refund to ScanSource the
unamortized portion of the purchase price or license fee actually paid by ScanSource for such
Products (as amortized on a straight-line basis over five years from the date of shipment of such
Product). The foregoing states the parties’ entire rights and liabilities with respect to
infringement of third party intellectual property rights.

Supplier’s obligations under this Section are of an indefinite term and shall survive termination
or expiration of this Agreement.

THE FOREGOING STATES THE ENTIRE LIABILITY OF SUPPLIER TO SCANSOURCE CONCERNING WARRANTIES OF
INTELLECTUAL PROPERTY RIGHTS AND INDEMNIFICATION OF INTELLECTUAL PROPERTY INFRINGEMENT, INCLUDING,
BUT NOT LIMITED TO, PATENT, COPYRIGHT, TRADEMARK, TRADE DRESS AND TRADE SECRETS.

 

 

 

6.5 General Indemnity.

(a) Supplier. Supplier shall be solely responsible for the design, development, supply,
production and performance of the Products. Supplier agrees to indemnify and hold ScanSource, any
parent, affiliates and subsidiaries and their officers, directors and employees harmless from and
against any and all third party claims, damages, costs, expenses (including, but not limited to,
reasonable attorneys fees and costs) or liabilities that may result, in whole or in part, from any
warranty or Product liability claim or for claims for violation of any of the warranties contained
in this Agreement.

(b) ScanSource. ScanSource agrees to indemnify and hold Supplier, its officers, directors and
employees harmless from and against any and all claims, damages, costs, expenses (including, but
not limited to, reasonable attorneys’ fees and costs) or liabilities that may result, in whole or
in part, from ScanSource’s negligence or misconduct in the distribution of the Products pursuant to
this Agreement, or for claims for violation of any of the warranties contained in this Agreement.
Furthermore, ScanSource agrees to indemnify and hold Supplier, its officers, directors and
employees harmless from infringement due to combination with products, processes or materials, or
continuation of infringement after Suppliers notification of such infringing combinations.

6.6 Insurance.

(a) The parties shall be responsible for providing Worker’s Compensation insurance in the
statutory amounts required by the applicable state laws.

(b) Without in any way limiting Supplier’s indemnification obligation as set forth in this
Agreement, Supplier shall maintain Commercial General Liability or Comprehensive General Liability
Insurance in such amounts as is reasonable and standard for the industry.

(c) Supplier will upon request provide evidence of the existence of insurance coverages
referred to in this Section 6.6 by certificates of insurance which should also provide for at least
thirty (30) days notice of cancellation, non-renewal or material change of coverage to ScanSource.
The certificates of insurance shall name ScanSource, Inc., its affiliates and subsidiaries as an
additional insured for the limited purpose of claims arising pursuant to this Agreement.

6.7 Limitation of Liability. NEITHER PARTY SHALL BE LIABLE TO THE OTHER PURSUANT TO THIS
AGREEMENT FOR AMOUNTS REPRESENTING INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE
DAMAGES OF THE OTHER PARTY, LOST PROFITS OR LOST DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE
GOODS, TECHNOLOGY, OR SERVICES OR FOR LOSS OR CORRUPTION OF DATA OR INTERRUPTION OF USE ARISING
FROM THE PERFORMANCE OR BREACH OF ANY TERMS OF THIS AGREEMENT EVEN IF SUCH PARTY HAS BEEN MADE
AWARE OF THE POSSIBILITIES OF SUCH DAMAGES.

6.8 Vendor Reports. Supplier shall, if requested, render monthly reports to ScanSource
setting forth the separate Products, dollars invoiced for each Product, and total dollars invoiced
to ScanSource for the month, and such other information as ScanSource may reasonably request.

 

 

 

6.9 ScanSource Reports. ScanSource shall make best efforts to provide Supplier monthly
sales out reports within two (2) days of the end of each month in the format specified in Exhibit
G. Information provided may include: date sales activity occurred, internal product number
(assigned by ScanSource), description, state and zip-code of Customer’s location, unit cost
(ScanSource cost at quantity 1), quantity and extended cost (cost times quantity). Supplier agrees
that any such information provided by ScanSource shall be received and held by Supplier in strict
confidence and shall be used solely for sell through or compensation reporting information,
monitoring sales activities and forecasts. Supplier agrees that it will not use this information to
sell directly to those Customers.

6.10 Product Warranty Support. Supplier will be responsible for providing support and
maintenance for the Products at least sufficient to perform its warranty obligations as provided in
the Product Documentation as noted in Section 6.1.

6.11 Trademark Usage. ScanSource is hereby authorized and licensed to use the trademarks,
trade names, spec sheets, photographs, logos and other proprietary information related to the
Products in connection with advertising, promoting or distributing the Products. ScanSource
recognizes Supplier or other third parties may have rights or ownership of certain trademarks,
trade names and patents associated with the Products. ScanSource will act consistent with such
rights, and ScanSource shall comply with any written guidelines provided by Supplier or third
parties licensing Supplier related to such trademark or trade name usage. ScanSource will notify
Supplier of any infringement of which ScanSource has actual knowledge. ScanSource shall discontinue
use of Supplier’s trademarks or trade names upon termination of this Agreement, except as may be
necessary to sell or liquidate any Product remaining in ScanSource’s inventory. ScanSource will at
all times conduct its business in which it uses the trademarks of Supplier in a manner consistent
with the standard of quality established by written guidelines provided to ScanSource by Supplier
for such marks. ScanSource shall at no time register any Supplier trade names or trademarks or any
mark or name confusingly similar thereto.

6.12 Product Set Up, Descriptions and Technical Support Requirements. Supplier shall
provide ScanSource with the materials set forth on Exhibit D hereto. ScanSource may, from
time to time, change the requirements set forth in Exhibit D, and Supplier in its
discretion may continue to provide such new materials. Supplier shall be solely responsible for the
factual accuracy and completeness of any information or materials provided to ScanSource.
ScanSource reserves the right to delay set up in ScanSource’s systems of any Product for which this
information is not provided.

6.13 New Products. Supplier agrees to provide ScanSource with the material described in
Section 6.11 and Exhibit D hereof for all updates and revisions of each Product and for
each new Product made available for distribution by Supplier during the term of this Agreement, and
shall provide ScanSource with thirty (30) days prior notice or at least as much notice given to any
other similar purchaser of any such update, revision or new Product.

6.14 Product Changes. Supplier shall give ScanSource thirty (30) days notice, or at least
as much notice as is given to any other similar purchaser for any changes in Product packaging,
documentation or major version changes.

 

 

 

6.15 Environmental Fees. Supplier accepts all responsibility for compliance with, and
collection and remittance of, all environmental and hazardous materials recycling fees, taxes,
surcharges, and assessments existing now or in the future that apply to the Products. This
obligation applies to all regulatory actions implemented by both domestic and foreign
jurisdictions. To the extent ScanSource is legally obligated to remit or collect such fees, pay any
registration costs or expend resources or money for any associated reporting obligations, Supplier
agrees to reimburse ScanSource, within 30 days of receipt of an invoice detailing the payment to be
made. Supplier agrees to indemnify and hold ScanSource, its officers, directors and employees
harmless from and against any and all claims, damages, costs, expenses (including, but not limited
to, reasonable attorneys’ fees and costs) or liabilities that may result, in whole or in part, from
Supplier’s non-compliance with any environmental or hazardous materials regulatory regime in
relation to the Products pursuant to this Agreement.

6.16 Labeling Regulations. Supplier accepts all responsibility for compliance with any
regulations promulgated by a domestic or foreign jurisdiction imposing labeling requirements on the
Products. Supplier agrees to accept any return of Products from ScanSource, at no cost and without
penalty to ScanSource, that are non-saleable due to labeling regulations and to provide substitute
Products that are compliant with the applicable regulations.

ARTICLE VII. TERMINATION OR EXPIRATION

7.1 Termination.

(a) Termination With or Without Cause. The Parties may mutually agree to terminate
this Agreement under terms and conditions to be agreed to at such time (Termination Without Cause).
In the event that either party materially defaults in the performance of any material duties or
obligations set forth in this Agreement (Termination With Cause), and such default is not
substantially cured within thirty (30) calendar days after written notice is given to the
defaulting party specifying the default, then the party not in default may, by giving written
notice thereof to the defaulting party, terminate this Agreement or the applicable purchase order
relating to such default as of the date specified in such notice of termination.

(b) Termination for Insolvency or Bankruptcy. Either party may immediately terminate
this Agreement and any purchase orders by giving written notice to the other party in the event of
(i) the liquidation or insolvency of the other party, (ii) the appointment of a receiver or similar
officer for the other party, (iii) an assignment by the other party for the benefit of all or
substantially all of its creditors, (iv) entry by the other party into an agreement for the
composition, extension, or readjustment of all or substantially all of its obligations, or (v) the
filing of a petition in bankruptcy by or against a party under any bankruptcy or debtors’ law for
its relief or reorganization which is not dismissed within ninety (90) days.

7.2 Rights Upon Termination or Expiration.

(a) Termination or expiration of this Agreement shall not affect Supplier’s right to be paid for
undisputed invoices for Products already shipped and accepted by ScanSource or ScanSource’s rights
to any credits or payments owed or accrued to the date of
termination or expiration. ScanSource’s rights to credits upon termination or expiration shall
include credits against which ScanSource would, but for termination or expiration, be required
under this Agreement to apply to future purchases.

 

 

 

(b) Supplier shall accept purchase orders from ScanSource for additional Products which
ScanSource is contractually obligated to furnish to its Customers and does not have in its
inventory upon the termination or expiration of this Agreement; provided ScanSource notifies
Supplier of any and all such transactions within sixty (60) days following the termination or
expiration date.

(c) Upon termination or expiration of this Agreement, ScanSource shall discontinue holding
itself out as a distributor of the Products, except that ScanSource is authorized to sell any
Products remaining in its inventory or which it is contractually obligated to furnish to Customers.

7.3 Repurchase of Products Upon Termination or Expiration. Upon the effective date of
termination or expiration of this Agreement for any reason other than termination by Supplier for
cause per Section 7.1a, Supplier may repurchase Products in ScanSource’s inventory and Products
which are returned to ScanSource by its Customers within ninety (90) days following the effective
date of termination or expiration. Within 90 days following the effective date of termination or
expiration, ScanSource may return to Supplier, or at Supplier’s option, certify destruction of same
Product held in ScanSource’s inventory as of the effective date of termination or expiration.
Additional returns may be sent at reasonable intervals thereafter, provided all returns of Product
by ScanSource under this Section 7.3 shall be shipped within 90 days following the effective date
of termination or expiration. ScanSource shall be credited for any Products so returned (or
destroyed) in an amount equal to the original purchase price thereof, less any credits pursuant to
Section 5.6(b) hereof which have been previously paid to ScanSource and shall be first applied to
any uncontested amounts due Supplier. Any remaining balance shall be promptly paid to ScanSource.
Supplier shall bear all freight costs associated with returns of Product to Supplier by ScanSource
under this Section if Supplier is terminating or ScanSource is terminating due to Supplier’s
material breach. ScanSource shall bear all freight costs associated with returns of Product to
Supplier if ScanSource is terminating or Supplier is terminating due to ScanSource’s material
breach. Customized Products or Products not in their original, sealed condition shall not be
eligible for repurchase pursuant to this Section.

7.4 Survival of Terms. Termination or expiration of this Agreement for any reason shall not
release either party from any liabilities or obligations set forth in this Agreement which (i) the
parties have expressly agreed shall survive any such termination or expiration, or (ii) remain to
be performed or by their nature would be intended to be applicable following any such termination
or expiration. The termination or expiration of this Agreement shall not affect any of Supplier’s
warranties, indemnification or obligations relating to returns, co-op advertising payments, credits
or any other matters set forth in this Agreement that should survive termination or expiration in
order to carry out their intended purpose, all of which shall survive the termination or expiration
of this Agreement.

 

 

 

ARTICLE VIII. MISCELLANEOUS

8.1 Binding Nature, Assignment, and Subcontracting. This Agreement shall be binding on the
parties and their respective successors and assigns. Neither party shall have the power to assign
this Agreement without the prior written consent of the other party. ScanSource may assign its
rights and obligations hereunder to one or more subsidiary or affiliate corporations without
consent, but ScanSource shall remain liable for ail obligations hereunder. Supplier may assign its
rights and obligations hereunder to one or more subsidiary or affiliate corporations without
consent, but Supplier shall remain liable for all obligations hereunder. In the event either party
denies consent to assignment of this Agreement, the other party shall have the right to terminate
this Agreement under Section 7.1.

8.2 Counterparts. This Agreement may be executed in several counterparts, all of which
taken together shall constitute one single agreement between the parties.

8.3 Headings. The Article and Section headings used in this Agreement are for reference and
convenience only and shall not affect the interpretation of this Agreement.

8.4 Relationship of Parties. ScanSource is performing pursuant to this Agreement only as an
independent contractor. Nothing set forth in this Agreement shall be construed to create the
relationship of principal and agent between ScanSource and Supplier. Neither party shall act or
represent itself, directly or by implication, as an agent of the other party.

8.5 Confidentiality. Each party acknowledges that in the course of performance of its
obligations pursuant to this Agreement, it may obtain certain information specifically marked as
confidential or proprietary. Each party hereby agrees that all such information communicated to it
by the other party, its parent, affiliates, or subsidiaries, whether before or after the Effective
Date, shall be and was received in strict confidence, shall be used only for purposes of this
Agreement, and shall not be disclosed without the prior written consent of the other party, except
as may be necessary by reason of legal, accounting or regulatory requirements beyond either party’s
reasonable control. The provisions of this Section shall survive the termination of this Agreement
for any reason.

8.6 Media Releases. Except for any announcement intended solely for internal distribution,
any disclosure required by legal, accounting or regulatory requirements beyond the reasonable
control of either party, and except for catalogs, advertising and marketing materials customarily
used by ScanSource or Supplier in the normal course of business, all media releases, public
announcements or public disclosures relating to this Agreement or its subject matter, or including
the name of either party, must be approved in writing (within 48 hours of submission) by the other
party prior to the release thereof.

8.7 Dispute Resolution. In the event of any disagreement regarding performance under or
interpretation of this Agreement, prior to the commencement of any formal proceedings, the parties
shall continue performance as set forth in this Agreement and shall attempt in good faith to reach
a negotiated resolution by designating an officer or authorized representative of the party to
resolve the dispute.

8.8 Compliance with Laws. In supplying the Products pursuant to this Agreement, ScanSource
and Supplier shall comply with the requirements of all applicable laws, ordinances and regulations
of the United States or any state, other country or other governmental entity as may be applicable.

 

 

 

8.9 Notices. Wherever one party is required or permitted to give notice to the other
pursuant to this Agreement, such notice shall be deemed given when delivered in hand, or when sent
by facsimile with receipt acknowledged by the recipient, or when delivered by Fed-ex, UPS or
similar overnight service, or 5 days after mailing by registered or certified mail, return receipt
requested, postage prepaid, and addressed as follows:

	 	 	 

	In the case of Vendor:

	 	In the case of ScanSource:
	 
	 	 
	Aruba Networks, Inc.

	 	ScanSource, Inc.
	1322 Crossman Avenue

	 	6 Logue Court
	Sunnyvale, CA 94089.

	 	Greenville, SC 29615
	Attn: CEO

	 	Attn: CEO
	Fax: 408-227-4550

	 	Fax: 864-288-5515

Either party may from time to time change its address for notification purposes by giving the other
party written notice of the new address and the date upon which it will become effective.

8.10 Force Majeure. If the performance of this Agreement, or any obligations hereunder, is
prevented, restricted, or interfered with by reason of fire or other casualty or accidents; strikes
or labor disputes; inability to provide raw materials, power, or supplies; declarations of war or
other violence; any law, order, proclamation, regulation, ordinance, demand or other requirement of
any governmental authority; or any of the parties hereto, the parties so affected, upon giving
prompt notice to the other party, will be excused from performance to the extent of the prevention,
restriction, or interference, provided that the party so affected uses its best efforts to avoid or
remove the causes of non-performance and continues performance hereunder with the utmost dispatch
whenever those causes are removed.

8.11 Severability. Whenever possible, each provision of this Agreement shall be interpreted
in such a manner as to be effective and valid under the applicable law. In the event that any
provision(s) contained in this Agreement is held to be unenforceable, this Agreement shall be
construed without such provision(s).

8.12 Waiver. No delay or omission by either party to exercise any right or power shall
impair any such right or power or be construed to be a waiver thereof. A waiver by either of the
parties of any covenants, conditions or agreements to be performed by the other or any breach
thereof shall not be construed to be a waiver of any succeeding breach thereof or of any other
covenant, condition or agreement herein contained. No change, waiver, or discharge hereof shall be
valid unless presented in writing to all interested parties and signed by an authorized
representative of the party against which such change, waiver, or discharge is sought to be
enforced.

8.13 Remedies. All remedies set forth in this Agreement shall be cumulative and in addition
to and not in lieu of any other remedies available to either party at law, in equity or otherwise,
and may be enforced concurrently or from time to time. Any use or disclosure of confidential
information by a party in a manner inconsistent with the provisions of this Agreement may cause
irreparable damage for which remedies other than injunctive relief may be inadequate, and the
disclosing party agrees that in any request to a court of competent jurisdiction for injunctive or
other equitable relief seeking to restrain such use or disclosure, the disclosing party will not maintain that such remedy is not
appropriate under the circumstances. The parties further agree that in the event such equitable
relief is granted in the United States, they will not object to courts in other jurisdictions
granting provisional remedies enforcing such United States judgments.

 

 

 

8.14 Nonexclusive Market and Purchase Rights. It is expressly understood and agreed that
this Agreement does not grant to Supplier or ScanSource an exclusive right to purchase or sell
Products and shall not prevent either party from developing or acquiring other suppliers or
customers.

8.15 Entire Agreement. This Agreement, including any Schedules and documents referred to in
this Agreement or attached hereto, constitutes the entire and exclusive statement of Agreement
between the parties with respect to its subject matters and there are no oral or written
representations, understandings or agreements relating to this Agreement which are not fully
expressed herein.

8.16 Governing Law. This Agreement shall be governed by and construed in accordance with
the laws of the State of Delaware without giving effect to principals of conflicts of laws and
Vendor hereby submits to the exclusive jurisdiction of the federal and state courts situated in
said State and the applicable service of process.

IN WITNESS WHEREOF, the parties have each caused this Agreement to be signed and delivered by
its duly authorized officer or representative as of the Effective Date.

	 	 	 

	SCANSOURCE

	 	ARUBA NETWORKS, INC.
	 
	 	 
	/s/ Buck Baker

	 	/s/ Steffan Tomlinson
	Signature

	 	Signature
	 
	 	 
	Buck Baker

	 	Steffan Tomlinson
	Printed or Typed Name

	 	Printed or Typed Name
	 
	 	 
	Sr. V.P. Merchandising

	 	CFO
	Title

	 	Title
	 
	 	 
	2 July 2007

	 	6/5/07
	Date

	 	Date

 

 

 

EXHIBIT A

PRODUCT AND PRICE LIST

[***]

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

 

Exhibit B

 CO-OP PROGRAMS

[***]

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

 

EXHIBIT C

FREIGHT POLICY

TO: ALL SUPPLIERS

SUBJECT: ROUTING INSTRUCTIONS

In order to minimize inbound transportation cost, and to maximize control over transit time,
tracing, and expediting, this routing guide has been issued. These instructions supercede all
previous shipping instructions and are to be retained for ready reference.

For shipments of Catalyst Telecom and Paracon products:

Contact: Melinda Hamilton, Receiving Supervisor

Phone: (800) 854-9570 ext. 8187

Fax: (901) 369-7876

Email: melinda.hamilton@partnerservicesinc.com

Ship to address:

ScanSource, Inc.

4020 Quest Way, Ste. 114

Memphis, TN. 38115

Receiving hours: 7:00 am - 2:00 pm

For shipments of ScanSource and ScanSource Security products:

Contact: Deborah Lucas, Receiving Manager

Phone: (800) 854-9570 ext. 8111

Fax: (901) 367-0666

Email: deborah.lucas@partnerservicesinc.com

Ship to address:

ScanSource, Inc.

4100 Quest Way

Memphis, TN. 38115

Receiving hours 7:00 am - 12:00 pm (noon)

Note: A packing slip/manifest must be included with each shipment. It should include:

	 	a)	 	A listing of products and quantities shipped

	 
	 	b)	 	Purchase order number (this must also show on the bill of lading)

	 
	 	c)	 	Date shipped

	 
	 	d)	 	Name of carrier

	 
	 	e)	 	Tracking or pro number

Please comply with the following instructions when transportation is our responsibility:

	 	1.	 	All freight charges assigned to ScanSource must be shipped “freight collect”. For UPS
shipments ship “bill recipient”.

	 
	 	2.	 	Please consolidate all of one day’s shipments on one bill of lading. Exceptions will be
charged back.

 

 

 

	 	3.	 	Do not insure shipments or declare value for carriage. For all shipments valued at $750,000
or more, or for shipments of 7000 lbs. or greater, contact the Traffic Manager prior to
shipping.

	 
	 	4.	 	Pallet weight must be included on all bills of lading for LTL shipments. Each bill of lading
must display the total number of cartons in the shipment, i.e. 24 cartons on 1 pallet. Bill of
lading must be filled out completely. Please accurately describe products with the appropriate
NMFC code. If you do not have the NMFC information available, ask the carrier to identify it
for you.

	 
	 	5.	 	Indicate our purchase order number and number of boxes on all containers and shipping
documents.

	 
	 	6.	 	All pallets must be standard 40” wide X 48” long four way pallets. Primary fork entry from
the 40” end.

	 
	 	7.	 	Banding must be plastic, no metal.

	 
	 	8.	 	Consolidate all like products on pallets.

	 
	 	9.	 	Stack height on pallets is 48” maximum.

	 
	 	10.	 	Mixed pallets should be labeled “MIXED”.

All freight bills are audited, and any premium transportation charges incurred because these
instructions have not been followed will be charged back to your account. The charges will be based
on the actual premium paid, with a minimum of $50.00. (This minimum must be imposed to cover
administrative cost involved.)

If pickup service, via the carrier shown below, is not available in your area or if you have
any other questions concerning this guide, please contact the ScanSource Traffic Department at
(901) 362-0421, Bob Balsano. Your cooperation in following this program is appreciated.

STANDARD SURFACE TRANSPORTATION

	 	I.	 	Shipments, not individual cartons, weighing less than 250 lbs. and meeting the weight and
size restrictions, must be shipped by United Parcel Service.

	 
	 	II.	 	Approved motor carriers for all LTL shipments from the States shown below are listed.

CARRIER SERVICING

FedEx Freight East

Toll free number for pickups (800) 874-4723

-Alabama

-Arkansas

-Georgia

-Illinois

-Indiana

-Kentucky

-Louisiana

-Minnesota

-Mississippi

-Missouri

 

 

 

-New Jersey

-North Carolina

-Oklahoma

-South Carolina

-Tennessee

-Texas

-Virginia

-West Virginia

-Wisconsin

Con-way:

Arizona

California

Colorado

Oregon

Washington

ALL REMAINING STATES

Yellow Freight

Toll free (800) 610-6500

NOTE

Shipments of capacity loads must be authorized by the TRAFFIC DEPARTMENT. Capacity loads are
defined as shipments which are over 7000 lbs., occupy 750 cubic feet or more and have an average
density of 6 lbs. per cubic foot, or which occupy more than 8 standard pallet locations when loaded
(this can be more than 8 pallets if they double or triple stack).

Bob Balsano

Traffic Manager

(901) 362-0421 ext. 8104

Shelby McCloud

Executive Director of Operations

(901) 362-0421 ext. 8103

PREMIUM ROUTINGS

ScanSource Purchasing or Traffic Department must authorize use of premium freight (air, special
truck, truckload) in advance. All premium shipments must state the total number of cartons in the
shipment and the correct dimension of each carton.

 

 

 

EXHIBIT D

PRODUCT INFORMATION SUPPORT REQUIREMENTS

1. A new Product Set Up Form must be fully completed for each Product, update, version change or
new Product introduced by Supplier, which Supplier wishes ScanSource to distribute. The Product Set
Up Form shall be provided to Supplier by ScanSource.

2. Spec Sheets, Original Data Sheets and additional Supplier-provided reference materials must be
completely legible. Materials which are not completely legible will be returned to Supplier and
will not be used.

3. For each Product distributed by ScanSource, Supplier is required to provide the following:

3.1 Spec and Data Sheets:

	 	(a)	 	Three (3) original Spec or Data Sheets for the Product and any product information which is
available on CD-ROM.

	 
	 	(b)	 	If Supplier is new to ScanSource, Supplier must send five (5) Product family, or company
product offering, brochures

	 
	 	(c)	 	ScanSource part numbers must be affixed the Spec Sheets. ScanSource part numbers must also be
affixed to the back sides of Product photographs or any sleeves containing transparencies.

	 
	 	(d)	 	If a Spec Sheet refers to multiple Products, all relevant ScanSource part numbers must be
listed on such Spec or Data Sheet.

	 
	 	(e)	 	If a ScanSource part number is not available for a Product, Supplier should refer to its own
part number.

3.2 Logos and Photos:

	 	(a)	 	Two Supplier logos scanned at 2400 dpi resolution into EPS or TIFF files. One of the EPS or
TIFF files must contain a black-and-white logo and one of the EPS or TIFF files must contain a
color logo.

	 
	 	(b)	 	One (1) approximately 2” x 3” digitized color image of each product in high resolution CMYK
TIFF format ready for output up to 2400 dpi. (Other formats such as native PhotoShop, EPS,
etc. are also acceptable.) Digitized images are preferred, but if they are not available
please send: One (1) color photograph of each product (in 35-mm slide, 2 1/4-inch or 4 X
5-inch transparency format). All photos must be marked with ScanSource SKU number and/or
Manufacturer’s UPC code. ScanSource SKU number and/or Manufacturer UPC code must also be
affixed to the back side of product photos or any sleeves containing transparencies.

3.3 EMPTY BOXES. Two (2) empty boxes for each of Supplier’s software and/or accessory
Product(s) distributed by ScanSource.

 

 

 

5. PRODUCT PHYSICAL INFORMATION. Supplier agrees to provide ScanSource with the per-unit weight of
each Product (such weight to include packaging) to be distributed by ScanSource, and the cube
dimension of each unit of Product, each Master Carton for each Product (if any), and each
pallet.

 

 

 

EXHIBIT E

Training Support for VAD

Technical Training

Aruba will require a minimum of three (3) ScanSource engineers be trained with in the first sixty
(60) days from the Effective Date to support Aruba/ScanSource launch day. Two (2) engineers will be
members of the pre-sales organization, One (1) engineer will be a Technical Assistance Center (TAC)
(or equivalent) engineer. Aruba will provide seats for these three (3) engineers at Aruba-offered
public training courses. [See http://education.arubanetworks.com for a current training schedule.]
Upon release of the Aruba Technical Certification Program, the three (3) ScanSource engineers will
have 60 days to pass the Aruba Certified Mobility Professional (ACMP) written exam and an
additional 90 days to pass the Aruba Certified Mobility Expert (ACMX) practical exam. Distributor
will be responsible for certification expenses (testing fees, travel and expenses).

Aruba will provide up to [***] ([***]) additional instructor-led training courses at ScanSource
facilities over the course of [***] months from the Effective Date for up to [***] ScanSource employees
per course in order to enable ScanSource to provide implementation and support services for the
Products as described in this Exhibit. Sixty (60) days notice to Aruba is required for on-site
training classes. Training may occur any time after this Agreement is signed. Distributor will be
responsible for any travel and living expenses associated with attendance by its employees at such
training. Technical Training for additional Distributor personnel shall be at a [***]% discount off
the prices offered on the Global Price List which are set forth on Exhibit A.

Courseware: 4-day Aruba Technical Training (ArubaOS 3.1) instructor-led course.

Sales & Marketing Training

In order to assist Value Added Distributor in its resale obligations, Aruba shall provide
Distributor one time Aruba Instructor led sales training for Distributor Sales Professionals (only
limited by classroom capacity) at a Distributor designated training location prior to launch event.
Account Executives and System Engineers are required to be able to develop Aruba leads, qualify,
present, demo and quote potential customers. Distributor will be responsible for any travel and
living expenses associated with attendance by its employees at such training. Online training
resources will be provided as made available by Aruba.

Notice of Cancellation of Training

If Distributor, Reseller or End User fails to give Aruba a minimum of ten (10) business days for
Aruba delivered regular classroom training and fifteen (15) business days prior written notice of
cancellation of an Aruba delivered onsite training, Distributor agrees to pay to Aruba a
cancellation fee equal to [***]% of the then-current training list price. If Distributor fails to give
Aruba a minimum of five (5) business days written notice of cancellation for regular classroom
training or an onsite training class, Distributor, Reseller or End User agrees to pay to Aruba a
cancellation fee equal to 100% of the then- current training list price.

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

 

EXHIBIT F

Distributor Support Services for VAD

(not defined or executed at this time)

 

 

 

EXHIBIT G

 POS Report Format

reseller    enduser    SIC code    transaction type    transaction date    partid    description
Order Quai

 

 

 

EXHIBIT H

EULA

Aruba Networks, Inc.

End-User Software License Agreement (“Agreement”)

IMPORTANT

YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS BEFORE INSTALLATION OR USE OF ANY SOFTWARE PROGRAMS
FROM ARUBA NETWORKS, INC. (“ARUBA”). INSTALLATION OR USE OF SUCH SOFTWARE PROGRAMS SHALL BE DEEMED
TO CONFIRM YOUR ACCEPTANCE OF THESE TERMS. IF THESE TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS
EXPRESSLY LIMITED TO THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST PROMPTLY RETURN
ALL SUCH SOFTWARE AND HARDWARE PRODUCTS TO ARUBA (OR IF YOU PURCHASED SUCH PRODUCTS FROM A
RESELLER, THE RESELLER FROM WHICH YOU PURCHASED SUCH PRODUCTS) AND ANY FEES YOU HAVE PAID FOR SUCH
PRODUCTS WILL BE REFUNDED.

LICENSE

Subject to your full compliance with all the terms and restrictions set forth in this agreement
(“Agreement”), Aruba grants you a non-exclusive, non-transferable (except as expressly permitted
below), non-sublicensable license to use the software programs (“Programs”) delivered to you solely
in connection with the use of Aruba’s hardware products.

PROPRIETARY RIGHTS

Aruba and its suppliers shall at all times retain title, all ownership rights, and all intellectual
property rights in and to the Programs. The Programs in source code form remain a confidential
trade secret of Aruba and its suppliers. The Programs are protected by the copyright and other
intellectual property laws of the United States and international treaties. You acknowledge that,
in the course of using the Programs, you may obtain or learn information relating to the Programs,
which may include, without limitation, information relating to the performance, reliability or
stability of the Programs, operation of the Programs, know-how, techniques, processes, ideas,
algorithms, and software design and architecture (“Proprietary Information”). As between the
parties, such Proprietary Information shall belong solely to Aruba. During and after the term of
this Agreement, you shall hold in confidence and protect, and shall not use (except as expressly
authorized by this Agreement) or disclose, Proprietary Information to any third party.

RESTRICTIONS ON USE AND TRANSFER

A. The Programs may be used solely in conjunction with Aruba’s hardware products and may be copied
solely for installation and back-up purposes in support of your use of such hardware products. You
may not modify the Programs in any manner without the prior written approval of Aruba. You may
physically transfer the Programs and this Agreement to another party only if (i) all related
hardware products are transferred along with the Programs, (ii) the other party accepts the terms
and restrictions of this Agreement, (iii) all copies of Programs and related documentation that are
not transferred to the other party are destroyed or returned to Aruba, and (iv) you comply with all
applicable laws including any import/export control regulations.

B. You shall not (and you shall not permit others to), directly or indirectly, modify, translate,
decompile, disassemble, or reverse engineer the Programs (except to the extent applicable laws
specifically prohibit such restriction) or any copy, in whole or in part, or otherwise attempt to
discover the source code or underlying ideas or algorithms of the Programs; copy (except for the
purposes set forth above), rent, lease, distribute, or otherwise transfer rights to the Programs;
or remove any proprietary notices or labels on the Programs.

C. You shall not disclose any Proprietary Information, including any information relating to the
performance or operation of the Programs (including any benchmarking or other testing results) or
to any third party without the express prior written consent of Aruba.

 

 

 

LIMITED WARRANTY; WARRANTY DISCLAIMER

Aruba warrants to you (and only you) that any media on which the Programs are recorded will be free
from defects in materials and workmanship under normal use for a period of ninety (90) days from
the date the Programs are delivered to you. If a defect in any such media should occur during this
90-day period, the media may be returned to Aruba (or if you received such Programs from a
reseller, to such reseller) and Aruba or the reseller, as applicable, will replace the media
without charge to you. Aruba shall have no responsibility to replace media if the failure of media
results from accident, abuse or misuse of the media.

ARUBA AND ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE PROGRAMS WILL MEET YOUR
REQUIREMENTS OR THAT THE OPERATION OF THE PROGRAMS WILL BE UNINTERRUPTED OR ERROR-FREE. EXCEPT FOR
THE EXPRESS WARRANTY ABOVE, THE PROGRAMS ARE PROVIDED TO YOU WITH NO WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

LIMITATION OF LIABILITY

YOUR EXCLUSIVE REMEDY AND THE ENTIRE LIABILITY OF ARUBA AND ITS SUPPLIERS RELATED TO THE PROGRAMS
SHALL BE EXPRESSLY LIMITED TO REPLACEMENT OF MEDIA AS PROVIDED ABOVE. IN NO EVENT WILL ARUBA OR
ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE PROGRAMS BE
LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST
PROFITS OR LOST DATA, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TERM

This Agreement is effective until terminated. You may terminate this Agreement at any time by
destroying all copies of the Programs and related documentation. This Agreement will terminate
automatically if you fail to comply with any term or condition of this Agreement, including any
attempt to transfer a copy of the Programs to another party except as provided in this Agreement.
You agree that upon such termination, you will destroy all copies of the Programs and related
documentation.

U.S. GOVERNMENT RESTRICTED RIGHTS

If you are acquiring the Programs on behalf of the U.S. Government, the following provisions apply:
(i) if the Programs are supplied to the Department of Defense or any related agency of service, the
Programs are subject to “restricted rights” as that term is defined in Defense Federal Acquisition
Regulations (“DFAR”) in Section 252.227-7013(c)(1); and (ii) if the Programs are supplied
to any other unit or agency of the United States Government, the Programs are considered
“restricted computer software” and the Government’s rights in the Programs are set forth in the
Federal Acquisition Regulations (“FAR”) in Section 52.227-19(c)(2). Use, duplication or disclosure
by the Government is subject to the restrictions set forth in such sections. You represent that you
are not acquiring the Programs on behalf of a government other than the U.S. Government.

You acknowledge that you have read this Agreement, understand it and agree to be bound by its terms
and restrictions. You further agree that this license is the complete and exclusive statement of
your agreement with Aruba and supersedes any proposal or prior agreement, oral or written, and any
other communications relating to the subject matter of this license. This Agreement may only be
modified in writing. Any waivers and amendments of this Agreement or any of its terms shall be
effective only if made by non-preprinted agreements clearly understood by both parties to be an
amendment or waiver. This Agreement shall be governed by and construed under the laws of the state
of California, USA as if made and entered into in that state by two residents thereof and without
regard to the United Nations Convention on Contracts for the International Sale of Goods.

 

 

 

Except as provided below, all disputes arising from or relating to the subject matter of this
Agreement shall be resolved by and you hereby consent to binding arbitration conducted in the
English language in San Francisco, California, USA pursuant to California law and the rules of the
Judicial Arbitration and Mediation Service (JAMS.) Judgment upon any award so rendered may be
entered in any court having jurisdiction or application may be made to such court for judicial
acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the
foregoing, each party shall have the right at any time to seek injunctive or other forms of
equitable relief from any court of competent jurisdiction. If any provision of this Agreement is
held by a court of competent jurisdiction to be illegal, invalid or unenforceable, that provision
shall be limited or eliminated to the minimum extent necessary so that this Agreement shall
otherwise remain in full force and effect and enforceable.Exhibit 10.3

Exhibit 10.3

CONFIDENTIAL TREATMENT REQUESTED

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN

SEPARATELY FILED WITH THE SECURITIES AND EXCHANGE COMMISSION

AVNET LOGISTICS U.S., LP

DISTRIBUTOR AGREEMENT

This Distributor Agreement is entered into as of this 15th day of June, 2007 (the
“Effective Date”) by and between Avnet Logistics U.S., LP, a Texas corporation having its principal
place of business at 2211 South 47th Street, Phoenix, Arizona 85034] (“Distributor”),
and Aruba Networks, Inc., a Delaware corporation having its principal place of business at 1322
Crossman Avenue, Sunnyvale, California 94089 (“Supplier”).

Distributor and Supplier hereby agree as follows:

	1.	 	Definitions

1.1. “Current Price” means the result of multiplying the then current list price of a Product by
one (1) minus the percentage discount applicable to such Product.

1.2. “Documentation” means the literature, including the End User License Agreement, provided by
Supplier with the Products, whether in hard copy or electronic form.

1.3. End User” means an end user who purchases or leases Product from Distributor or Reseller for
internal use and not for resale, timesharing or service bureau arrangements.

1.4. “End User Agreements” mean any end user license agreement, services agreement, support and
maintenance agreement or other agreement between Supplier and the End User and any warranties
provided by Supplier, the current forms of which have been provided to Distributor and may be
updated by Supplier upon reasonable prior notice to Distributor. Such Agreements may be in
electronic or “clickwrap” form or hard copy.

1.5. “Products” means the products and services Supplier makes available to Distributor for
distribution via Resellers. Supplier shall provide Distributor with an up to date list of such
Products and prices at all times.

1.6. “Purchase Order” means Distributor’s form of purchase order delivered to Supplier and as may
be updated by Distributor upon reasonable prior written notice to Supplier.

1.7. “Purchaser” shall mean a Reseller or, with a Reseller’s consent, End User.

1.8. “Reseller” shall mean those persons, entities or Providers which are designated and authorized
by Supplier to resell or lease the Products to End Users.

1.9. “Territory” shall mean the United States, Mexico, Canada, EMEA and APAC.

	2.	 	Appointment and Sales.

2.1. Appointment. Supplier hereby grants to Distributor the non-exclusive right and license
to distribute and sell the Products to Purchasers in the Territory. Nothing herein shall be deemed
to commit Distributor to achieve any level of distribution for the Products or to order any minimum
level of Products.

2.2. Resellers. Supplier has provided to Distributor a list of Resellers authorized by
Supplier and shall notify Distributor promptly of any change in such list. Supplier has provided to
Distributor a list of all Resellers authorized by Supplier and shall notify Distributor at least 30
days in advance of any change in such list. After a period of one-hundred and twenty (120) calendar
days from the Effective Date, Supplier will require its authorized Resellers to choose one
exclusive distributor from which to purchase Products. Supplier shall not permit an authorized
Reseller to change its exclusive distributor more than once in any 12-month period and shall
require each Reseller to give Supplier at least 30 days’ notice of any such change. Supplier shall
notify Distributor of any Reseller desiring to change within five days of receiving notice thereof.

2.3. Marketing. Supplier and Distributor agree to grant each other a nonexclusive,
royalty-free license to include and distribute each other’s information in any communication
materials developed by Distributor or Supplier, provided that Supplier and Distributor comply with
the other’s trademark usage policies and guidelines and, to the extent commercially reasonably,
with any other provisions in writing mutually agreed upon by Supplier and Distributor. Any fees
will be mutually agreed upon prior to inclusion. Supplier and Distributor may use each other’s
logos, trademarks and trade names internally without restriction.

2.4. Promotion. Distributor shall use commercially reasonable efforts to market, promote,
and sell the Products in accordance with the terms of this Agreement and to not make any
representations about the Products other than those provided in the Supplier’s written
Documentation.

2.5. Sales to Governmental End Users. Supplier acknowledges that Distributor shall not be
bound by any federal or state governmental flow down provisions. Distributor acknowledges that
Vendor may not be authorized to permit Distributor to sell Products to any federal or state
governmental entities if Vendor does not agree to be bound by such flow down provisions. [

	3.	 	Prices.

3.1 Pricing. All prices, Purchase Orders, invoices and payments will be in U.S. dollars.
The discounts to Distributor for the Products are specified on Exhibit A. Supplier may change such
prices upon 30 days’ prior written notice to Distributor.
Supplier may
increase the discounts offered to Distributor at any time, in a general and/or one-off basis. The
price of a Product ordered shall be the price in effect at the time the order was accepted by
Supplier.

AVNET, INC. — Confidential

Revised 06/19/07

 

1

 

3.2 Price Decreases. If Supplier decreases the price of any Product, Supplier shall grant
Distributor a credit equal to the difference between the price paid by Distributor and the
decreased price with respect to affected Products in Distributor’s inventory, or in transit from
Supplier and must not have appeared on any POS Report. After the initial 180 days of this
Agreement, price credit must be limited to Products that were shipped by Supplier to Distributor in
the one hundred twenty (120) days prior to the effective date of the price decrease. Supplier shall
invoice Distributor for any unshipped Products and pending Purchase Orders at the decreased price.

3.3 RESERVED

3.4 Distributor to Set Prices. Notwithstanding any suggested wholesale or retail list
prices or license fees Supplier may publish, Distributor is free to determine the actual price or
discount level at which it will market Products and Services.

3.5 Taxes. All prices quoted shall be exclusive of all taxes. Supplier shall invoice
Distributor for all taxes applicable to sales of the Products, itemized by type and jurisdiction.

	4.	 	Ordering and Reporting.

4.1 Ordering. If Supplier offers Distributor special pricing, additional discounts or any
other terms pursuant to program offers, Distributor may adjust the prices of and discounts for
Products in its Purchase Orders to reflect such terms. Each Purchase Order shall be deemed accepted
by Supplier unless Supplier sends written notice to Distributor of the rejection thereof within two
(2) business days after transmission from Distributor. Distributor shall have no obligation to
order any minimum quantity of Products. Distributor may cancel any Purchase Order or part thereof
or reschedule the delivery date of any Product upon notice to Supplier at least ten (10) business
days prior to the scheduled shipment date. The cancellation of any Purchase Order less than ten
(10) days prior to the delivery date may be subject to additional charges. These charges will not
exceed [***]% of the purchase price. No cancellation fees will be assessed if customer cancels due to
Supplier delay or Supplier’s lead times being greater than initially promised by Supplier.

4.2 Fulfillment. Supplier shall electronically transmit or fax to Distributor a fulfillment
notification in a mutually-agreed upon form no later than the business day following the delivery
or shipment of Products.

4.3 POS Reports. Distributor shall send to Supplier via electronic or fax transmission
Distributor’s preliminary monthly point-of-sales (“POS”) report by the third business day of each
month for the preceding month. Distributor will make reasonable commercial efforts to provide the
POS information in the format specified in Exhibit E.

	5.	 	Delivery, Title and Risk of Loss.

5.1 Packing and Labeling. All packing materials and methods for Products to be shipped
shall conform to standard commercial practices. Supplier shall ensure that the SKU on the packing
slip matches the SKU on the price list and invoices. Vendor shall mark each Product (or with
respect to software, the tangible media therefore) with mutually-agreed upon bar code labels.

5.2 Delivery. All freight and insurance charges shall be Distributor’s responsibility.
Supplier shall deliver Products via the method of shipment and carrier specified by Distributor Ex
Works (Incoterms 2000) at Supplier’s domestic location to the destination point and on or before
the delivery date specified in the Purchase Order. Supplier may choose the method of shipment and
carrier if none are specified by Distributor. Supplier will notify Distributor immediately of any
delays or inability to deliver Product. Distributor and its carrier may refuse to accept any
Products that are improperly packaged or labeled or visibly damaged.

5.3 Title and Risk of Loss. Title (exclusive of the intellectual property rights retained
by Supplier in software) and risk of loss shall pass to Distributor upon delivery of the Products
to the carrier at Supplier’s U.S. shipping point. Supplier shall cooperate with Distributor upon
request in connection with any proof of loss claim by Distributor for Products lost or damaged
after delivery to the carrier.

	6.	 	Invoicing, Payments and Credits.

6.1 Invoicing and Payment. Supplier shall invoice Distributor via electronic or fax
transmission no later than two business days after shipment or delivery of Products. Such invoices
shall be due within [***] days of the invoice date, except for Purchase Orders accepted within the
first [***] days following the Effective Date, for which payment shall be due [***] days after date of
invoice. Except for travel and out-of-pocket expenses incurred by Supplier in connection with the
performance of services, all Product invoices to the End User shall flow through the channel.

6.2 Credits. Distributor shall have the right of offset against Supplier for programs,
promotions, special pricing, rebates, and for any Distributor returns as described in Section 7.

6.3 Supplier’s Programs. Supplier shall provide Distributor with the rebates marketing and
launch funds and the other programs set forth on Exhibit B.

AVNET, INC. — Confidential

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	7.	 	Returns.

7.1 Return Rights. At any time during the term of this Agreement, Distributor may return to
Supplier the following Products for credit at the Current Price:

a. Inventory. Products in Distributor’s inventory in their original, sealed
condition, provided that (i) Distributor submits to Supplier its notice to return Product (“RMA
Request”) within the thirty (30) day period following any calendar quarter; (ii) such credit does
not exceed [***] percent ([***]%) of the net shipments to Distributor during the calendar quarter
immediately preceding the date of Distributor’s RMA Request; and (iii) Distributor may only return
Products which have been received into Distributor’s inventory during the previous two (2)
quarters. Products returned under clauses (b) or (c) below do not count toward such limit.

b. End of Life and Functionally Discontinued Products. With regard to Products that
have been discontinued, Supplier shall notify Distributor at least 60 days prior to the effective
date of such change. Within 30 days of such notice, Distributor shall notify Supplier of the
affected Products in its inventory for Supplier’s repurchase. Within 30 days of receipt of
Distributor’s notice, Supplier shall provide Distributor with instructions concerning return or
destruction of the affected Products, if any.

c. DOA/Defective Products. Distributor shall be entitled, at Supplier’s discretion,
either to receive a replacement for, or to return for full credit or refund, any Products that fail
to function within thirty (30) days of delivery to End User or installation (“DOA”), fail to
satisfy the representations and warranties contained herein or fail to perform during the warranty
period. Supplier shall credit Distributor for the Current Price paid by Distributor to Supplier for
the returned Products plus any freight and shipping costs incurred by Distributor related to the
return of said Products. If Supplier cannot, or determines that it is not practical to, repair or
replace the returned Product, then the remedy and the limit of Supplier’s obligation shall be to
refund the Current Price paid by Distributor to the Supplier to such Product. Distributor’s
customer may return such DOA/Defective Products directly back to Supplier.

7.2 Freight Charges. Distributor shall pay shipping and insurance costs for Products
returned pursuant to Section 7.1(a) and 7.1(b). All Products returned pursuant to section 7.1(c)
shall be shipped freight collect to Supplier, and Supplier shall bear the costs of insurance..

8. Supplier’s Obligations. At no cost or expense to Distributor, Supplier shall provide to
Distributor and shall keep Distributor current with the following:

8.1 Information. Marketing and informational materials, information regarding programs for
sales and any other information Distributor reasonably requests regarding the Products. Supplier
shall notify Distributor promptly in the event of any major changes in such information.

8.2 Training and Support Programs. Adequate training and, payment for same, as mutually
agreed by Supplier and Distributor (Exhibit C). Distributor may directly resell Supplier Training &
Professional Services (Exhibit A) and/or may choose to become an authorized provider of Supplier’s
Training and Support Programs after the Effective Date.

8.3 Technical Support and Contact Information. Technical support for all Products,
including technical support for related licenses and platform types. Supplier’s technical support
contact information, procedures for escalation of technical questions, and other resource
information reasonably requested by Distributor (e.g. Supplier toll free number, website(s),
escalation contacts, etc.). Supplier generally agrees to technical support of end of life, or
functionally discontinued Products, However, at such time Supplier deems it not feasible to support
discontinued or end of life products, Supplier shall provide ninety (90) days notice that such
products shall no longer be supported. Supplier offers detailed Support Services Option in Exhibit
D, which may be exercised upon mutual consent of both parties.

8.4 Certificates of Origin. Supplier will provide to Distributor Certificates of Origin
covering the Products in the form requested by Distributor and shall update such Certificates
promptly.

	9.	 	Technical Support.

9.1 Distributor’s Technical Support. Distributor may offer technical support to the
Resellers for the Products as offered as an option in Exhibit D. Distributor may not repair the
Products. Supplier and Distributor will mutually agree upon any additional support delivery
offerings outside the scope of this Agreement.

	10.	 	Term and Termination.

10.1 Term. The term of this Agreement shall commence on the Effective Date and shall
continue until terminated as provided under Section 10.2 or 10.3 or 10.4.

AVNET, INC. — Confidential

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10.2 Bankruptcy or Insolvency. If Supplier ceases to conduct its operations in the normal
course of business, including inability to meet its obligations as they mature, or if any
proceeding under the bankruptcy or insolvency laws is brought by or against Supplier, or a receiver
for Supplier is appointed or applied for, or an assignment for the benefit of creditors is made by
Supplier, Distributor may terminate this Agreement without liability, except for
 pay-as-sold Products delivered by Supplier to Distributor, Distributor may exercise its rights
under Section 10.6 except as to Products sold by Distributor to a Purchaser as to which Supplier’s
only right is for payment according to this Agreement. Furthermore, either party may terminate this
Agreement immediately upon notice if the other party admits in writing its inability to pay its
debts as they come due, ceases to function as a going concern, becomes insolvent or makes an
assignment for the benefit of creditors.

10.3 For Cause. Either party may terminate this Agreement due to the other party’s material
breach by providing written notice describing the breach. If the alleged breaching party fails to
cure such breach within thirty (30) calendar days after receiving such notice, then this Agreement
shall terminate effective upon the close of business on such thirtieth business day, unless the
non-breaching party has agreed in writing to extend the cure period.

10.4 For Convenience. For the first 180  days of this Agreement, the parties may not
terminate the Agreement for convenience. After the first 180  days, either party may terminate this
Agreement without cause upon 180 days’ prior written notice to the other party.

10.5 Effect. Termination of this Agreement shall not release either party from the
obligation to pay any sums to the other party whether then or thereafter due or operate to
discharge any liability incurred prior to such termination. Upon termination, Distributor shall
return to Supplier any Products and Documentation provided by Supplier without charge to
Distributor and shall cease all display, advertising and use of Supplier’s trademarks and trade
names except to the extent appropriate to fulfill existing orders. Each party shall promptly cease
all other conduct and activities that would lead the public to believe that Distributor is
authorized to distribute Supplier’s Products. The terms of this Agreement that, by their nature,
require or contemplate performance by the parties after termination shall survive termination.

10.6 Return of Inventory. Upon termination of this Agreement by Distributor under sections
10.2 or 10.3 or 10.4 or Supplier under Section 10.4, Distributor may return to Supplier at
Supplier’s expense (or at Supplier’s option, certify destruction of same), any Products in
Distributor’s inventory or returned to it by a Purchaser within the succeeding 180 days.
Distributor shall have the right to retain enough inventory to fulfill any existing orders.
Supplier shall credit Distributor for any Products so returned (or destroyed) in an amount equal to
the Current Price and apply such credit to any uncontested amounts due Supplier. Any remaining
balance shall be promptly paid.

	11.	 	Warranties; Compliance; Limitation of Liability.

11.1 End User Agreements. Supplier represents and warrants that the End User Agreements for
Products sold through the two-tier distribution channel shall be no less favorable than those
provided for Products sold through a single-tier distribution channel or direct sales model.
Distributor makes no warranty to End Users regarding the Products. Distributor assumes no
responsibility or liability for misuse or failure of Products to perform as specified by Supplier
or failure of Supplier to perform services. End User is covered solely by Supplier’s End User
Agreements. Supplier shall not be responsible for additional warranties provided by Distributor.

11.2 Warranties to Distributor. Supplier represents and warrants to Distributor that: (a)
the Products shall conform to their published Documentation and be free from defects in design,
workmanship and materials under normal use for at least [***] days after the date of invoicing to the
Purchaser; (b) Supplier owns all right, title and interest in and to the Products and related
materials.

11.3 Compliance with Laws. Each party represents and warrants to the other that such party
has no obligations that prohibit its performance of this Agreement and that its performance of this
Agreement does not and will not violate any applicable law, rule or regulation. The Products and
accompanying Documentation are subject to U.S. export control laws and regulations. Distributor
agrees to comply with all such applicable laws and regulations. Upon Title Transfer, Distributor is
solely responsible, at its sole expense, for obtaining all necessary import and export permits.
Notwithstanding the foregoing, Supplier represents and warrants that no export license or other
authorization or filing is required for export control purposes with respect to the export of any
Products from the United States into Canada. Supplier warrants that any Products sold hereunder are
in compliance with the ROHS and WEEE directives of the European Union , as well as the enabling
directives of the pertinent member states, or other regulatory requirements, and that the Products
are lead-free.

11.4 Limitation of Liability. EXCEPT FOR INDEMNITY OBLIGATIONS OR A BREACH OF SECTIONS 2.3,
14.7 OR 14.8, NEITHER PARTY SHALL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR ANY PRODUCT, EVEN IF THAT PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REFERENCES IN THIS SECTION AND SECTION 11.1 TO THE
PARTIES SHALL INCLUDE THAT PARTY’S SUBSIDIARIES, AFFILIATES, PREDECESSORS AND
SUCCESSORS-IN-INTEREST, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS.

AVNET, INC. — Confidential

Revised 06/19/07

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11.5 FCPA Warranty. In carrying out its responsibilities under the Agreement, the parties’
and their directors, officers, employees, third part representatives or agents thereof, will not
pay, offer or promise to pay, or authorize the payment directly or indirectly of any monies or
anything of value to any government official or employee, or any political party or candidate for
political office for the purpose of influencing any act or decision of such official or of the
government to obtain or retain business or direct business to any person (any such payment is a
“Prohibited Payment”).

In no event shall the parties be obligated under this Agreement to take any action or omit to take
any action which they believe in good faith would cause them to be in violation of any laws of the
Territory or any U.S. laws, including without limitation the Foreign Corrupt Practices Act

	12.	 	Indemnification and Insurance.

12.1 Supplier Indemnification. Supplier will defend any suit or proceeding brought against,
and will protect, indemnify, save and hold harmless Distributor from and against all liabilities,
awards, judgments, losses, costs and expenses (including reasonable attorneys’ fees) which
Distributor incurs or to which Distributor becomes subject, in each case to the extent (i) arising
from a claim that any Product or related materials or parts thereof constitute an infringement or
misappropriation of any intellectual property or other proprietary right of a third party; or (ii)
arising from or relating to any Products or parts thereof or information provided by Supplier,
including but not limited to claims for infringement based on the sale, offer for sale or use of
Products in Supplier shall not admit liability on Distributor’s behalf. Distributor shall
reasonably cooperate with Supplier, at Supplier’s expense, in defending or settling such claim and
may join in the defense of such claim with counsel of its choice at its own expense.

12.2 Exceptions to Supplier Indemnification Supplier indemnification in Section 12.1 does not apply
to (a) claims that are made in whole or in part in accordance with custom specifications designed
and performed by Distributor (b) that undergo an unauthorized modification by Distributor, if the
alleged infringement arise solely from such modification, (c) that are combined by Distributor with
other products, processes or materials to the extent that the alleged infringement relates to such
combination, or (d) where Distributor continues allegedly infringing activity after being notified
by Supplier thereof or after being informed by Supplier of modifications that would have avoided
the alleged infringement. Furthermore, Supplier and Distributor will indemnify and hold the other
harmless from and against any and all claims, damages and liabilities asserted by any person or
entity resulting directly from any misrepresentation, negligent act, or willful misconduct of any
of its employees or agents. Such indemnification shall include the payment of all reasonable
attorneys’ fees and other costs (including costs of establishing rights to indemnification)
incurred by the party seeking indemnification in defending such claims.

12.2 Insurance. Supplier shall obtain and maintain throughout the term of this Agreement
and any applicable statute(s) of limitations, at its own cost and expense, such liability insurance
as is customary in its industry.

	13.	 	Proprietary Rights.

13.1 Product Restrictions. Supplier retains all rights to the Products not expressly
granted to Distributor in this Agreement. Distributor may not copy the Products except for archival
purposes, in which case it shall place Supplier’s proprietary rights notices on such copies.
Distributor may not, and may not authorize any third party to, copy, modify, translate, reverse
engineer, decompile, disassemble or otherwise attempt to determine the source code from the
Products or create or attempt to create any derivative works from the Products, except as approved
by Supplier; any such copies, etc. shall be the sole and exclusive property of Supplier or its
applicable licensors. Distributor may not use the Products in any timesharing or service bureau
arrangement.

13.2 U.S. Government Rights. The software and Documentation for the Products are
“commercial items” as that term is defined at 48 C.F.R. 2.101, consisting of “commercial computer
software” and “commercial computer software documentation” as such terms are used in 48 C.F.R.
12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S.
government End Users acquire the software and Documentation with only those rights set forth
herein.

	14.	 	General.

14.1 Notices. All notices shall be either by electronic or fax transmission or via
overnight courier service. Notice shall be deemed given when on the business day after fax or
electronic transmission, or deposit with an overnight courier service. Notices to Distributor shall
be sent to the attention of the Vice President, Marketing and Supplier Relations, with a copy to
the General Counsel. Notices to Supplier shall be sent to the attention of Director of Legal
Affairs.

14.2 Governing Law; Jurisdiction. This Agreement shall be governed by California law,
without regard to its conflict of laws provisions.

14.3 Injunctive Relief. Each party acknowledges that the breach by either party of such
party’s obligations pursuant to Sections 12.1, 13.1, 13.2, 14.7 and 14.8 may result in irreparable
injury to the other party, and in such event damages are and will be difficult to ascertain and the
remedies at law would not be reasonable or adequate. Accordingly, in the event of a breach by either party of such sections, the
other party shall be entitled to seek injunctive relief in addition to all other remedies provided
at law or in equity.

AVNET, INC. — Confidential

Revised 06/19/07

 

5

 

14.4 Force Majeure. Notwithstanding anything in this Agreement to the contrary, neither
party shall be liable to the other party for any failure to perform that party’s obligations when
such failure is caused solely by an event of force majeure; provided, however, that the party whose
performance is prevented by such event shall (i) give prompt written notice thereof to the other
party of the detailed particulars of such event and the actions it proposes to take to minimize the
effect of such event; and (ii) take all reasonable steps to minimize the effect of such event.
“Force majeure” means war, terrorist acts, civil disturbance, fire, flood, acts of God and any
other situation which is not imputable to such party and is not deemed to be for the risk and
account of such party. If any event of force majeure continues or is likely to continue for more
than thirty consecutive calendar days, either party may terminate this Agreement by giving notice
to the other party.

14.5 Independent Contractor. The relationship between Supplier and Distributor is that of
independent contractors. Neither party shall be deemed to be the agent or fiduciary of the other or
have the right to bind the other party, transact any business in the other party’s name or on its
behalf or incur any liability for or on behalf of the other party.

14.6 Public Announcements. Either party may make general statements to confirm the
existence of the distribution relationship between the parties, provided such party receives prior
written permission from the other party for such statements. Each party shall not publicly use the
other party’s name (except in connection with such statements), logos, trademarks or other
intellectual property rights without the other party’s prior written consent. Official public
relations and formal press releases regarding the Products shall be Supplier’s responsibility.

14.7 Confidentiality. Neither Supplier nor Distributor shall intentionally disclose, and
each party shall use reasonable efforts to prohibit the disclosure of, any Confidential Information
of the other party to any third party during the term of this Agreement and for one year
thereafter. Notwithstanding the foregoing, Distributor may disclose Supplier’s Confidential
Information to its independent contractors and affiliates provided that they are bound by
confidentiality obligations at least as restrictive as this Section. “Confidential Information”
means all non-public information that the party disclosing the information (“Disclosing Party”)
designates to the receiving party (“Recipient”) at the time of disclosure as being confidential or
which Recipient knows or has reason to know should be treated as confidential. Information shall
not be considered confidential if (a) the Recipient shows that: (i) the Recipient was already in
lawful possession of the information prior to the Effective Date; (ii) the information became part
of the public domain through no fault of the Recipient; (iii) the Recipient obtained the
information from a third party without violating any confidentiality obligation to the Disclosing
Party; or (iv) the information was released in writing by the Disclosing Party so that the
Recipient may make public disclosure, or (b) the information is disclosed pursuant to a government
regulation or court order. Upon termination of this Agreement, the Recipient shall return to the
Disclosing Party any Confidential Information upon the written request of the Disclosing Party
except as required for the Recipient to perform its obligations hereunder. Recipient’s legal
counsel may retain one copy of Confidential Information for evidentiary purposes.

14.8 Non-Solicitation. During the term of this Agreement and for six (6) months thereafter,
both parties shall not, and shall cause its officers, employees, not to, directly or indirectly,
solicit for hire or engagement any employee of the other party working directly on the relationship
under this Agreement or any person who was an employee of the other party working directly on the
relationship under this Agreement during the six (6) months prior to such solicitation or induce or
attempt to induce any such person to violate the terms of his or her employment with Distributor or
Supplier. Notwithstanding the foregoing, nothing in this Section will be construed to prohibit
either party from hiring any employee of the other party who, without solicitation or recruitment
by the hiring party, responds to any advertisement for employment in a newspaper, electronic media
or otherwise generally available public media.

14.9 Assignment. Neither this Agreement nor any rights or obligations hereunder may be
assigned or transferred by either party without the prior written consent of the other party;
provided that either party may assign upon prior notice to the other party if the assignment is a
result of a merger or sale of all or substantially all assets or similar corporate reorganization.

14.10 Waiver. The failure of a party to require performance by the other party of any
provision of this Agreement shall not affect the right of the first party to require subsequent
performance of that provision. A waiver of a breach shall not be construed as a waiver of a
continuing or succeeding breach or as a waiver of the provision itself or right under this
Agreement.

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Revised 06/19/07

 

6

 

14.11 Miscellaneous. This Agreement (including Exhibits A and B), constitutes the entire
agreement between the parties relating to the subject matter hereof and supersedes all other oral
or written agreements, proposals and discussions between the parties and industry custom or past
course of dealing relating to such subject matter. The terms and conditions of this Agreement shall
have control over
 and supersede any Purchase Order or other document of a party unless such document is signed by an
authorized officer of both parties. Except as otherwise provided in this Agreement, no provision
may be waived or amended unless such waiver or amendment is in a writing executed by authorized
officers of both parties. Headings in this Agreement are included for convenience and shall not
affect the meaning of the language herein.

IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly authorized
representatives.

	 	 	 	 	 	 	 

	ARUBA NETWORKS, INC. SUPPLIER:  	 	 
	 
	 	 	 	 	 	 
	/s/ Alexa King 	 	6/22/07 	 	 
	 	 	 
	Authorized Signature	 	Date	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	Name:

	 	Alexa King	 	 	 	 
	 	 	 	 	 
	 

	 	(print)          General Counsel	 	 	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	Title:
	 	 	 	 	 	 
	 	 	 	 	 
	 
	AVNET LOGISTICS U.S., LP:	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	/s/ Jack Morris 	 	6/19/07 	 	 
	 	 	 
	Authorized Signature	 	Date	 	 
	 

	 	Jack Morris	 	 	 	 
	 
	 	 	 	 	 	 
	Name:
	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Vice President, Business Innovations	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	Title:
	 	 	 	 	 	 
	 	 	 	 	 

AVNET, INC. — Confidential

Revised 06/19/07

 

7

 

EXHIBIT A

PRODUCT & SERVICES DISCOUNTS

[***]

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

8

 

EXHIBIT B

SUPPLIER’S PROGRAMS

[***]

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

9

 

EXHIBIT C

Training Support for VAD

Technical Training

Supplier will require a minimum of three (3) Distributor engineers be trained with in the first
ninety (90) days from the Effective Date to provide Pre-Sales technical support to resellers in its
channel. Supplier will provide seats for these three (3) engineers at Supplier- offered public
training courses. [See http://education.arubanetworks.com for a current training schedule.]
Upon release of the Supplier Technical Certification Program, and after the completion of the
training session, the three (3) Distributor engineers will have 60 days to pass the Aruba Certified
Mobility Professional (ACMP) written exam and an additional 90 days to pass the Aruba Certified
Mobility Expert (ACMX) practical exam. Distributor will be responsible for certification expenses
(testing fees, travel and expenses) or as mutually agreed by Supplier and Distributor. For the
purpose of maintaining the certification level requirement, Supplier will provide seats or other
mutually agreed training method for the certified engineers to meet the then current Supplier
certification program.

In the event that, for any reason after reaching the certification requirement, a certified
engineer is no longer employed or available to perform its duties, Distributor will put in place a
new engineer to meet Supplier certification requirements. Distributor’s engineer, after completing
a training session, will have 60 days to pass the Aruba Certified Mobility Professional (ACMP)
written exam and an additional 90 days to pass the Aruba Certified Mobility Expert (ACMX) practical
exam.

Supplier will provide up to [***] ([***]) additional instructor-led training courses at Distributor
facilities over the course of [***] months from the Effective Date for up to [***] Distributor employees
per course in order to enable Distributor to provide implementation and support services for the
Products as described in this Exhibit. Sixty (60) days notice to Supplier is required for on-site
training classes. Training may occur any time after this Agreement is signed. Distributor will be
responsible for any travel and living expenses associated with attendance by its employees at such
training. Technical Training for additional Distributor personnel shall be at a [***]% discount off
the prices offered on the Global Price List which are set forth on Exhibit A.

Courseware: 4-day Aruba Technical Training (ArubaOS 3.1) instructor-led course.

Sales & Marketing Training

In order to assist Value Added Distributor in its resale obligations, Supplier shall provide
Distributor one time Supplier Instructor led sales training for Distributor Sales Professionals
(only limited by classroom capacity) at a Distributor designated training location prior to launch
event. Account Executives and System Engineers are required to be able to develop Supplier leads,
qualify, present, demo and quote potential customers. Distributor will be responsible for any
travel and living expenses associated with attendance by its employees at such training. Online
training resources will be provided as made available by Supplier.  Supplier may provide
additional Supplier Instructor led sales training for the purpose of introduction of new Products
or programs, or at any time as mutually agreed by Supplier and Distributor.

Notice of Cancellation of Training

If Distributor, fails to give Supplier a minimum of ten (10) business days for Supplier
delivered regular classroom training and fifteen (15) business days prior written notice of
cancellation of an Supplier delivered onsite training, Distributor agrees to pay to Supplier a
cancellation fee equal to [***]% of the then-current training list price.

AVNET, INC. — Confidential

Revised 06/19/07

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

10

 

EXHIBIT D

Supplier Services Support (Option)

Technical Support Requirements (for Distributors providing their own branded support offerings to their end

customers (optional)

Aruba Responsibilities

Aruba will provide the following back-up Support Services to Distributor:

	 	•	 	Unlimited access to Third-level technical support (defined below) from ArubaTAC Technical
Support Engineers via email or telephone. ArubaTAC engineers respond to telephone technical
support questions within one (1) hour, twenty four (24) hours a day, seven days a week, 365
days each year for all Priority One issues. All lower priority issues are handled between the
hours of 5 a.m. and 7 p.m. PST, Monday through Friday.

	 
	 	•	 	Complete access to all software releases, including minor and major feature releases. All
Software is available for download via the online Aruba Support Center.

	 
	 	•	 	24x7 access to critical technical information on the Aruba Support Center, such as FAQs,
field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades.

	 	 	Select one of the following hardware options:

	 	•	 	Advance Hardware Replacement — Aruba will ship any replacement part by the next business day,
where available (See table below for eligible countries), for all replacement requests made
before 2 PM local time during business days. An RMA number is issued and faulty
equipment/parts must be returned immediately after replacement is received. If the faulty
equipment/parts are not returned within 30 days, Distributor will be invoiced.

	 
	 	•	 	Return to Factory Hardware Replacement — provides a 15-business day parts turnaround on
repair from the date of receipt of the product at Aruba Networks. Aruba, at its sole option,
will either repair or replace the non-conforming hardware. Hardware replaced under the terms
of this Agreement may be refurbished or new equipment substituted at the option of Aruba
Networks.

Global Parts Advance Replacement Schedule (target arrival time)

	 	 	 	Next Business Day
	 
	 	 	 	All United States Cities, Canada, Austria, Belgium, Czech Republic, Denmark, Finland, France,
Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Poland, Scotland, Slovakia, Spain,
Sweden, Switzerland, United Kingdom, Australia, China, India, Japan, New Zealand, Singapore.

	 
	 	 	 	Calls must be received by the following times for next business day parts arrival based on region:

	 
	 	 	 	14:00 PST for North America 

14:00 CET for EMEA 

14:00 Singapore Time for APAC

	 
	 	 	 	2-3 Business Days
	 
	 	 	 	Bulgaria, Croatia, Norway, Romania, Slovenia, Hong Kong, Indonesia, Korea, Malaysia,
Philippines, Taiwan, Thailand

	 
	 	 	 	3-4 Business Days
	 
	 	 	 	Argentina, Brazil, Columbia, Mexico, Peru, Venezuela, Egypt, Iceland, Israel, Russia, Kuwait,
Morocco, Saudi Arabia, South Africa, Turkey, United Arab Emirates

	 
	 	 	 	Up to 10 Business Days for Other Countries, with the exception of Embargoed Countries.

AVNET, INC. — Confidential

Revised 06/19/07

 

11

 

Distributor Responsibilities

	 	•	 	Technical Obligations. The obligation of Aruba to provide to Distributor back-up Support
Services hereunder is subject to Distributor’s fulfillment of the following conditions, in
addition to providing first- and second-level support to its Resellers or End Users. Support
Level Definitions for first level through third level support are listed below.

	 	•	 	Qualifications. In order to ensure that Distributor’s End-Users receive total satisfaction
with Aruba products and services, Distributor should have a support infrastructure established
staffed with a minimum of [***] people either (i) certified as Aruba Certified Mobility
Professionals (ACMP — available July 2007) or (ii) who have completed the Advanced Training &
Operations course and then passed the ACMP within 90 days; and [***] people certified as Aruba
Certified Mobility Experts (ACMX) within 90 days after availability (target availability is
July 2007). A minimum of [***] certified individuals must be staffed during local business hours
for the End Users being supported, and a minimum of one certified individual must be on-call
after hours. Only those individuals who are ACMP or ACMX certified may escalate support calls
to Aruba. Distributor agrees to increase the number of Aruba-certified individuals as the
annual revenue from sales of Aruba equipment increases in accordance with the following table:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Aruba Sales Volume (Net)	 	ACMPs	 	 	ACMXs	 	 	Total Minimum

 Certified Engineers	 
	$0 - $1 million
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	$1 million - $2.5 million
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	$2.5 million - $5 million
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	$5 million +
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 

	 	 	 	ACMP Certification includes:

	 	•	 	Meeting the pre-requisite qualifications

	 
	 	•	 	Completing pre-courseware

	 
	 	•	 	Maintaining ACMP Certification by taking continuing education classes when available, and recertifying every [***] years

	 	•	 	Distributor should be able to provide the following to its Resellers and End-Users:

	 	•	 	Provide 24x7 technical support hotline and coverage for Priority 1 issues (defined below); Minimum 12x5 technical
support for all other issues

	 
	 	•	 	Provide First-level and Second-level support

	 
	 	•	 	Follow defined escalation procedures

	 
	 	•	 	Offer remote diagnostics capabilities

	 
	 	•	 	Provide and execute software upgrades and maintenance releases

	 
	 	•	 	Offer hardware and software warranty as noted in Exhibit F

	 
	 	•	 	Maintain a local spares inventory

	 
	 	•	 	Establish technical support lab

	 
	 	•	 	Have a technical staff that is knowledgeable in IP and Wireless LAN protocols, as well as UNIX, and keep the staff
trained and current on Aruba products and releases per the certification requirements listed above

	 
	 	•	 	Offer standard installation and configuration services (product deployment)

	 
	 	•	 	Provide documentation updates

	 
	 	•	 	Provide a transaction-based customer-satisfaction (CSAT) survey which solicits customer feedback on the effectiveness
of solutions provided, the technical competency of its staff, time to resolution, etc. The format and nature of the
questions should be mutually agreed upon between the Distributor and Aruba. Objectives for overall CSAT should meet
or exceed industry standards as compared to major ne[***]rking vendors, e.g. Cisco and Juniper.

AVNET, INC. — Confidential

Revised 06/19/07

***     Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

12

 

	 	•	 	Support Level Definitions

	 	•	 	First-level support

	 	•	 	Provided by Distributor to Reseller and End User

	 
	 	•	 	Goal: solve 90% of customer issues at this level

	 
	 	•	 	Configuration assistance/troubleshooting

	 
	 	•	 	Collect information (traces, dumps)

	 
	 	•	 	Perform first diagnosis of problem

	 
	 	•	 	Deliver known solutions

	 
	 	•	 	Answer general product/technical questions

	 	•	 	Second-level support:

	 	•	 	Provided by Distributor to Reseller and End User

	 
	 	•	 	Goal: solve 95% of customer issues at this level

	 
	 	•	 	Analyze problems in depth

	 
	 	•	 	Problem duplication

	 
	 	•	 	Answer high-level product/technical questions

	 
	 	•	 	Provide troubleshooting guidance to first-level support

	 
	 	•	 	Hardware diagnose/verification

	 	•	 	Upon request, Distributor will provide reports that highlight monthly and quarterly case volumes, trends, case resolutions,
customer satisfaction survey results etc. and will work with Aruba on the format and nature of these requests. Aruba retains the
right to periodic site visits to review status and disposition of the Distributor’s Level I and Level II support activities,
including labs, case management systems, escalation policies and overall performance.

	 	•	 	Third-level support:

	 	•	 	Provided by Aruba to Distributor

	 
	 	•	 	Less than 5% of issues should be escalated to third-level

	 
	 	•	 	Provided by Aruba Senior Technical Support Engineering Team

	 
	 	•	 	Perform final problem diagnosis

	 
	 	•	 	Diagnose and report bugs

	 
	 	•	 	Work with development engineering to fix bugs

	 	•	 	If Aruba reasonably determines that Distributor has not met the conditions set forth on this Exhibit D,
Aruba may charge Distributor a fee based on the incremental expenses incurred by Aruba in handling
escalations in excess of 5% of the issues.

AVNET, INC. — Confidential

Revised 06/19/07

 

13

 

	 	•	 	Priority Definitions

	 	 	 	Priority Level 1 Errors. Assuming the end-end/reseller is willing to do so, Aruba will commit
resources to work on a round-the-clock basis until a correction or workaround to the Priority Level
1 Error is found. Such corrections or workarounds may take the form of Maintenance or Patch
Releases, procedural solutions, correction of Documentation errors, or other such remedial measures
as Aruba may determine to be appropriate. Aruba will provide Customer with a problem resolution
schedule and inform Customer of its progress on a daily basis. Priority Level 1 Errors will be
downgraded to a Priority Level 2 upon the delivery of a work-around.

	 
	 	 	 	Priority Level 2 Errors. Aruba will commit resources to formulate a correction or workaround to the
Priority Level 2 Error within during Aruba’s normal business hours and in accordance with its
existing release schedule. Such corrections or workarounds may take the form of Maintenance or
Patch Releases, procedural solutions, correction of Documentation errors, or other such remedial
measures as Aruba may determine to be appropriate. Aruba will provide Customer with a problem
resolution schedule and inform Customer of its progress on a weekly basis.

	 
	 	 	 	Priority Level 3 Errors. Aruba will commit to provide corrections or workarounds to Priority Level
3 Errors during Aruba’s normal business hours and in accordance with its existing release schedule.
Such corrections or workarounds may take the form of Major, Minor, Maintenance, or Patch Releases,
procedural solutions, correction of Documentation errors, or other such remedial measures as Aruba
may determine to be appropriate.

	 
	 	 	 	Priority Level 4 Errors. Aruba will commit to provide resources during normal business hours to
provide information assistance or provide feedback.

	 	•	 	Staffing. Distributor shall maintain adequate qualified technical personnel, including
Post-Sales Engineers as specified above, to install Systems at Customer sites, perform basic
Hardware and Software configuration and troubleshooting, and perform remedial hardware
maintenance on the Systems

	 
	 	•	 	Technical Assistance Coverage. Distributor shall maintain an adequate level of trained and
qualified technical support staff, as identified in the Qualifications section above, to
respond to its End Users’ calls and requests for assistance on Aruba products, including
offering End Users’ coverage 24 hours a day, 7 days a week for at minimum priority 1 issues.

	 
	 	•	 	Diagnosis. Distributor personnel shall be trained and qualified by Aruba or by trainers who
have been authorized as trainers by Aruba in the use and support of Aruba products and be able
to perform isolation, replication, and diagnosis of problems identified by End Users.

	 
	 	•	 	Releases. Distributor will receive access to Software Releases from Aruba and shall be
responsible for installing the Releases on End Users’ Systems (or for providing software to
End Users’ qualified personnel).

	 
	 	•	 	Hardware. Distributor will support its End Users in implementing Hardware changes (major and
minor) that are advised by Aruba.

	 
	 	•	 	Qualified Personnel. Servicing and repairs to Aruba equipment shall be performed by Aruba
personnel or an Aruba authorized representative, who have been trained in the use and service
of the Systems.

	 
	 	•	 	Sparing. Distributor shall maintain a spares inventory adequate to cover Distributor’s
install base and provide its customers with next business day parts replacement.

	 
	 	•	 	Network Access. In the event Aruba determines that its technical personnel need access to an End
User network in order to remotely diagnose or correct a problem, Distributor must ensure
that Aruba personnel have the necessary level of authorized access to such network, unless it is
physically impossible to access remotely. Distributor and End User shall have the right to observe
such access.

AVNET, INC. — Confidential

Revised 06/19/07

 

14

 

EXHIBIT E

Point of Sale (POS) Report Format

reseller      enduser      SIC code      transaction transaction

AVNET, INC. — Confidential

Revised 06/19/07

 

15

 

EXHIBIT F

Aruba Standard Warranty

Aruba Standard Warranty

LIMITED HARDWARE WARRANTY

Aruba provides a warranty only to the End Users that the Hardware portion of Products will
substantially conform to the Specifications for a period of twelve (12) months from the date of
shipment to Provider. In the event of a breach of this warranty, Provider’s sole and exclusive
remedy, and Aruba’s sole and exclusive liability, shall be for Aruba to use its commercially
reasonable efforts to correct or repair the Products or to replace the Products that cause breach
of this warranty. If Aruba cannot, or determines that it is not practical to, repair or replace the
returned Product, then the sole and exclusive remedy and the limit of Aruba’s obligation shall be to
refund the amount received price by Aruba from Provider for such Products, or at Aruba’s
discretion, credit such amount against other Provider obligations or toward future purchases.

Warranty; Exclusions. The warranties do not extend to any Product that is modified or altered, is
not maintained to Aruba’s maintenance recommendations, is operated in a manner other than that
specified by Aruba, has its serial number removed or altered or is treated with abuse, negligence
or other improper treatment (including, without limitation, use outside the recommended
environment) or is repaired or modified by anyone other than Aruba or an Aruba authorized company.
Provider is fully responsible for the satisfaction of its End Users and will be responsible for all
claims, damages, settlements, expenses and attorneys’ fees incurred by Aruba with respect to
Providers End Users or their claims beyond Aruba’s above warranty obligation to Provider.

Warranty Returns. Provider will handle and be responsible for all warranty returns from its End
Users. All Products must be returned to Aruba in accordance with Aruba’s then-current Return
Material Authorization (RMA) procedure. Products obtained from Aruba that do not comply with the
warranty and are returned (by Provider only) to Aruba during the warranty period will be repaired or
replaced at Aruba’s option, provided Provider bears the cost of freight, insurance, duties and import
and export fees to the point of repair or return. If the returned Products are covered by
the above warranty, Aruba will bear the cost of freight insurance, duties and import and export
fees for return of goods to Provider. For the first thirty (30) days after shipment, Aruba will
replace any non-compliant Product with a new Product within one business day of notice via the RMA
procedure. End Users may purchase an extension of this next business day protection through a
separate support and service agreement. In the absence of such a support and service agreement, for
thirty or more days after shipment but within the twelve month warranty period, Aruba will replace
or repair any non-compliant Product and return in operable condition to Provider within forty-five
(45) days of notice and receipt of the non-compliant Product via our RMA procedure. Access to
Aruba’s Technical Assistance Center (“TAC”) for any and all questions, consultation, deployment
assistance, or problem reports shall be provided only pursuant to a separate service and support
agreement.

			
	 	 	 
	Rev031507
	 	Aruba Confidential

AVNET, INC. — Confidential

Revised 06/19/07

 

16

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