Document:

<PAGE>   1

                                                                  EXHIBIT 10.20

                            STOCK PURCHASE AGREEMENT

                                      among

                         TBA ENTERTAINMENT CORPORATION,

                             EDWARD JAMES DOUGHERTY,
                               JANET L. DOUGHERTY,
                               JOHN F. DOUGHERTY,
                                 EVA DOUGHERTY,
               THE ED AND JAN DOUGHERTY CHARITABLE REMAINDER TRUST

                                       and

                           EJD CONCERT SERVICES, INC.

                                 March 31, 2000

<PAGE>   2
                                TABLE OF CONTENTS

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<S>     <C>                                                                                                      <C>
ARTICLE 1 - Purchase And Sale of Shares...........................................................................1
         1.1      Purchase and Sale...............................................................................1
         1.2      Purchase Price..................................................................................1
         1.3      Closing.........................................................................................2
         1.4      Further Action..................................................................................2

ARTICLE 2 - Representations And Warranties of TBA.................................................................3
         2.1      Organization and Qualification..................................................................3
         2.2      Authority Relative to this Agreement............................................................3
         2.3      Certain Corporate Matters.......................................................................3
         2.4      Broker's Fees...................................................................................4
         2.5      Disclosure......................................................................................4
         2.6      No Actions Pending..............................................................................4
         2.7      Investment Intent...............................................................................4
         2.8      Information.....................................................................................4
         2.9      Sophistication of TBA...........................................................................4
         2.10     Accredited Investor.............................................................................4

ARTICLE 3 - Representations And Warranties of
the Shareholders and Concert Services.............................................................................4
         3.1      Organization, Qualification and Corporate Power.................................................5
         3.2      Capitalization..................................................................................5
         3.3      Authorization of Transaction....................................................................6
         3.4      Subsidiaries....................................................................................6
         3.5      Financial Statements............................................................................6
         3.6      Events Subsequent to Financial Statements.......................................................7
         3.7      Undisclosed Liabilities.........................................................................8
         3.8      Tax Returns and Audits..........................................................................8
         3.9      Books and Records..............................................................................10
         3.10     Real Property..................................................................................10
         3.11     Tangible Property..............................................................................10
         3.12     Intellectual Property..........................................................................10
         3.13     Contracts......................................................................................12
         3.14     Suppliers and Customers........................................................................13
         3.15     Notes; Accounts Receivable.....................................................................13
         3.16     Powers of Attorney.............................................................................13
         3.17     Condition of Property..........................................................................13
         3.18     Insurance......................................................................................13
         3.19     Litigation.....................................................................................13
         3.20     Employees......................................................................................14
         3.21     Employee Benefit Plans.........................................................................14
         3.22     Guarantees.....................................................................................15
         3.23     Legal Compliance...............................................................................15
         3.24     Certain Business Relationships.................................................................15
         3.25     Broker's Fees..................................................................................15
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<PAGE>   3

                                TABLE OF CONTENTS
                                   (Continued)

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         3.26     Environment, Health and Safety.................................................................15
         3.27     Year 2000......................................................................................16
         3.28     Disclosure.....................................................................................16

ARTICLE 4 - Additional Representations and Warranties of the Shareholders........................................16
         4.1      Representations Regarding Shares of Concert Services...........................................16
         4.2      Authorization..................................................................................17

ARTICLE 5 - Conduct of Business Pending The Closing..............................................................17
         5.1      Conduct of Business by Concert Services Pending the Closing....................................17
         5.2      No Other Bids for Concert Services.............................................................20
         5.3      Lines of Business and Capital Expenditures.....................................................20
         5.4      Accounting Methods.............................................................................20
         5.5      Other Actions..................................................................................21
         5.6      Working Capital................................................................................21

ARTICLE 6 - Additional Agreements................................................................................21
         6.1      Expenses.......................................................................................21
         6.2      Notification of Certain Matters................................................................21
         6.3      Access to Information..........................................................................21
         6.4      Taking of Necessary Action.....................................................................21
         6.5      Notice of Changes..............................................................................22
         6.6      Press Releases.................................................................................22
         6.7      Employee Matters...............................................................................22
         6.8      Tax Matters....................................................................................22
         6.9      Referral Commissions...........................................................................23
         6.10     Noncompetition Covenant........................................................................23
         6.11     Covenant Not to Hire...........................................................................23
         6.12     BandMerchandise.com............................................................................23

ARTICLE 7 - Conditions to Closing................................................................................23
         7.1      Conditions to Obligations of Each Party to Effect the Closing..................................23
         7.2      Additional Conditions to TBA's Obligations.....................................................24
         7.3      Additional Conditions to the Obligations of Concert Services
                  and the Shareholders...........................................................................25

ARTICLE 8 - Termination, Amendment and Waiver....................................................................27
         8.1      Termination....................................................................................27
         8.2      Amendment......................................................................................27
         8.3      Waiver.........................................................................................28
         8.4      Effect of Termination..........................................................................28

</TABLE>

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<PAGE>   4

                                TABLE OF CONTENTS
                                   (Continued)

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ARTICLE 9 - Indemnification......................................................................................28
         9.1      By TBA, Concert Services and the Shareholders..................................................28
         9.2      Claims for Indemnification.....................................................................28
         9.3      Defense by Indemnifying Party..................................................................29
         9.4      Payment of Indemnification Obligation..........................................................29

ARTICLE 10 - General Provisions..................................................................................29
         10.1     Survival of Representations and Warranties.....................................................29
         10.2     Effect of Due Diligence........................................................................30
         10.3     Specific Performance...........................................................................30
         10.4     Notices........................................................................................30
         10.5     Interpretation.................................................................................32
         10.6     Severability...................................................................................32
         10.7     Miscellaneous..................................................................................32
         10.8     Material Adverse Breach........................................................................33
         10.9     Limitation of Liability........................................................................33

SCHEDULE 1.2      Purchase Price Consideration
SCHEDULE 2        Disclosure Schedule

ANNEX I           Ownership of Shares

EXHIBIT A         Form of Adjustable Promissory Note
EXHIBIT B         Form of Employment Agreement
EXHIBIT C         Form of Consulting Agreement
EXHIBIT D         Form of Agent Services Agreement

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                                      -iii-

<PAGE>   5

                            STOCK PURCHASE AGREEMENT

         This STOCK PURCHASE AGREEMENT, dated as of March 31, 2000 (this
"Agreement"), is by and among TBA Entertainment Corporation, a Delaware
corporation ("TBA"), Edward James Dougherty, Janet L. Dougherty, John F.
Dougherty, Eva Dougherty and The Ed and Jan Dougherty Charitable Remainder
Trust, all shareholders of Concert Services (as defined below) (individually, a
"Shareholder" and collectively, the "Shareholders"), and EJD Concert Services,
Inc., an Oregon corporation ("Concert Services").

                                    RECITALS

         WHEREAS, the Shareholders own all of the issued and outstanding common
stock (the "Shares") of Concert Services;

         WHEREAS, TBA, Concert Services and the Shareholders each desire for TBA
to acquire (the "Acquisition") all of the Shares pursuant to the terms and
conditions of this Agreement, as a result of which Concert Services will become
a wholly owned subsidiary of TBA;

         NOW, THEREFORE, in consideration of the foregoing premises, the
representations, warranties and agreements herein contained and other good and
valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, and subject to the conditions set forth herein, the parties hereto
agree as follows:

                                    ARTICLE 1

                           PURCHASE AND SALE OF SHARES

         1.1 Purchase and Sale. Subject to the terms and conditions of this
Agreement, the Shareholders agree to sell, assign, transfer and deliver to TBA
at the Closing (as hereinafter defined), and TBA agrees to purchase the from the
Shareholders at the Closing, the Shares, free and clear of any and all charges,
claims, community property interests, equitable interests, mortgages, liens,
security interests, pledges, charges, rights of assignment, rights of purchase,
rights of first offer or refusal, options, warrants or encumbrances of any
nature (collectively, "Liens").

         1.2 Purchase Price. The aggregate purchase price (the "Purchase Price")
for the Shares shall be equal to Six Hundred Thousand Dollars ($600,000),
subject to possible adjustment as provided in the Adjustable Notes (hereinafter
defined) and subparagraph (c) below, and shall be paid or delivered to the
Shareholders as follows:

                  (a) At the Closing, TBA shall deliver to the Shareholders by
         wire transfer to one or more accounts designated in writing by the
         Shareholders to TBA prior to the Closing cash in an amount equal to
         Five Hundred Forty Thousand Dollars ($540,000) (the "Cash Portion").
         The Cash Portion shall be allocated among the Shareholders as specified
         in Schedule 1.2.

<PAGE>   6

                  (b) At the Closing, TBA shall deliver to the Shareholders
         promissory notes (the "Adjustable Notes") in the initial aggregate
         principal amount of Sixty Thousand Dollars ($60,000), subject to
         possible adjustment as set forth in the Adjustable Notes, each
         Adjustable Note substantially in the form of Exhibit A attached hereto,
         allocated among the Shareholders as specified in Schedule 1.2. Any
         adjustment to the Purchase Price hereunder shall be accomplished only
         through adjustment to payments under the Adjustable Notes as set forth
         in the Adjustable Notes, and the Cash Portion of the Purchase Price
         shall not be adjusted subsequent to Closing.

                  (c) On or before ninety (90) days after the Closing, TBA shall
         pay to the Shareholders in cash, in the ratio in which the Cash Portion
         was paid to the Shareholders, the dollar amount by which the Concert
         Service's cash on deposit (not including advance deposits) on March 1,
         2000, exceeded the sum of (i) $45,000, and (ii) unpaid liabilities and
         expenses of Concert Services (net of collectible receivables) on such
         date, as calculated under the accrual method of accounting.

         1.3 Closing. The closing of the transactions contemplated by this
Agreement (the "Closing") will take place at the offices of Winstead Sechrest &
Minick P.C., 1201 Elm Street, 5400 Renaissance Tower, Dallas, Texas, on March
31, 2000, or as soon as reasonably practicable thereafter as the conditions set
forth in Article 7 have been satisfied or waived (the "Closing Date"). At the
Closing:

                  (a) TBA will (i) pay to the Shareholders the Cash Portion by
         wire transfer of immediately available funds, (ii) execute and deliver
         to the Shareholders the Adjustable Notes, and (iii) execute and deliver
         to the Shareholders such other documents and instruments required to be
         executed and delivered by TBA under the terms of this Agreement; and

                  (b) The Shareholders will deliver to TBA (i) certificates
         representing the Shares, duly endorsed, and (ii) such other documents
         and instruments required to be delivered by the Shareholders under the
         terms of this Agreement or reasonably requested by TBA.

         1.4 Further Action. If, at any time after the Closing Date, any further
action is necessary or desirable to carry out the purposes of this Agreement or
to vest TBA with full right, title and possession and all rights, privileges and
immunities with respect to any or all of the Shares, the Shareholders shall take
all such action.

                                       -2-

<PAGE>   7

                                    ARTICLE 2

                      REPRESENTATIONS AND WARRANTIES OF TBA

         TBA hereby represents and warrants to Concert Services and the
Shareholders as follows:

         2.1 Organization and Qualification. TBA has been duly incorporated and
is validly existing as a corporation and in good standing under the laws of the
State of Delaware and has the requisite corporate power and authority to carry
on its business as now conducted.

         2.2 Authority Relative to this Agreement. TBA has the requisite
corporate power and authority to enter into this Agreement and to carry out its
obligations hereunder. The execution, delivery and performance of this Agreement
by TBA and the consummation by TBA of the transactions contemplated hereby have
been duly authorized by the Board of Directors of TBA, and no other corporate
proceedings on the part of TBA are necessary to authorize the execution and
delivery of this Agreement and the transactions contemplated hereby. This
Agreement has been duly executed and delivered by TBA and constitutes the valid
and binding obligation of TBA, enforceable in accordance with its terms, except
as such enforcement may be limited by bankruptcy, insolvency or other similar
laws affecting the enforcement of creditors' rights generally or by general
principles of equity. None of the execution and delivery of this Agreement by
TBA, the performance by TBA of its obligations hereunder or the consummation of
the transactions contemplated hereby by TBA will require any consent, approval
or notice under, or violate, breach, be in conflict with or constitute a default
(or an event that, with notice or lapse of time or both, would constitute a
default) under, or permit the termination of, or result in the creation or
imposition of any lien upon any properties, assets or business of TBA under any
note, bond, indenture, mortgage, deed of trust, lease, franchise, permit,
authorization, license, contract, instrument or other agreement or commitment or
any order, judgment or decree to which TBA is a party or by which TBA or any of
its assets or properties is bound or encumbered, except those that have already
been given, obtained or filed. No authorization, consent or approval of, or
filing with, any public body, court or governmental or regulatory authority is
necessary on the part of TBA for the consummation by TBA of the transactions
contemplated by this Agreement.

         2.3 Certain Corporate Matters. TBA is duly qualified to do business as
a foreign corporation and is in good standing in each jurisdiction in which the
ownership of its properties, the employment of its personnel or the conduct of
its business requires it to be so qualified, other than in such jurisdictions
where the failure to so qualify would not, individually or in the aggregate,
have a materially adverse effect on TBA and its subsidiaries, taken as a whole.
TBA has full corporate power and authority and all authorizations, licenses and
permits necessary to carry on the business in which it engages or in which it
proposes presently to engage and to own and use the properties owned and used by
it. All material corporate actions taken by TBA since its date of incorporation
have been duly authorized and/or subsequently ratified, as necessary. TBA is not
in default under or in violation of any material provision of its charter or
bylaws.

                                       -3-

<PAGE>   8

         2.4 Broker's Fees. Neither TBA nor anyone on its behalf has any
liability to any broker, finder, investment banker or similar agent, or has
agreed to pay any brokerage fees, finder's fees or commissions, or to reimburse
any expenses of any broker, finder, investment banker or similar agent in
connection with the Acquisition or any similar transaction.

         2.5 Disclosure. The representations and warranties and statements of
fact made by TBA in this Agreement and in certificates and other written
statements or agreements delivered or to be delivered pursuant to this Agreement
are accurate, correct and complete on the date of this Agreement and will,
except as contemplated hereby, be accurate, correct and complete at the Closing
and do not and will not contain any untrue statement of a material fact or omit
to state any material fact necessary in order to make such representations and
warranties and statements and information contained herein or therein not
misleading.

         2.6 No Actions Pending. There are no actions, claims, complaints,
grievances, suits, governmental inquiries, governmental investigations or
proceedings pending or, to the knowledge of TBA, threatened, and to the
knowledge of TBA, there are no investigations pending or threatened, which in
any manner challenge or seek to prevent, enjoin, alter or materially delay the
transactions contemplated by this Agreement, by or before any court, arbitrator
or administrative or governmental body.

         2.7 Investment Intent. TBA is acquiring the Shares for its own account
for the purpose of investment and not with a view to, or for sale in connection
with, any distribution thereof within the meaning of the Securities Act of 1933,
as amended (the "Securities Act"). TBA will not sell or otherwise dispose of any
Shares in a manner which would require registration under the Securities Act or
any applicable blue sky law unless such registrations are effected.

         2.8 Information. TBA has had an opportunity to ask questions of, and
receive answers from, the Shareholders concerning the Shares, and the
operations, financial condition and prospects of Concert Services.

         2.9 Sophistication of TBA. TBA has such knowledge and experience in
financial and business matters that it is capable of evaluating the merits and
risks of an investment in the Shares.

         2.10 Accredited Investor. TBA is an "accredited investor" as that term
is defined in regulations promulgated by the Securities and Exchange Commission.

                                    ARTICLE 3

                        REPRESENTATIONS AND WARRANTIES OF
                      THE SHAREHOLDERS AND CONCERT SERVICES

       Except as set forth in the correspondingly numbered section of the
disclosure schedule attached hereto as Schedule 1 and incorporated herein by
this reference (the "Disclosure Schedule"),

                                       -4-

<PAGE>   9

each Shareholder and Concert Services, jointly and severally, hereby represent
and warrant to TBA as follows:

         3.1 Organization, Qualification and Corporate Power. Concert Services
is a corporation duly organized, validly existing and in good standing under the
laws of the jurisdiction of its incorporation. Concert Services is duly
qualified to do business as a foreign corporation and is in good standing in the
jurisdictions specified in Section 3.1 of the Disclosure Schedule, which are the
jurisdictions in which the ownership of its properties, the employment of its
personnel or the conduct of its business requires that it be so qualified or
where a failure to be so qualified or licensed would have a material adverse
effect on its financial condition, results of operation or business. Concert
Services has full corporate power and authority and all authorizations, licenses
and permits necessary to carry on the business in which it is engaged or in
which it proposes presently to engage and to own and use the properties owned
and used by it. Concert Services has delivered to TBA true, accurate and
complete copies of its charter and bylaws which reflect all amendments made
thereto at any time prior to the date of this Agreement. The minute books
containing the records of meetings of the shareholders and Board of Directors of
Concert Services, the stock certificate books and the stock record books of
Concert Services are complete and correct in all material respects. The stock
record books of Concert Services and the shareholder lists of Concert Services
which Concert Services has previously furnished to TBA are complete and correct
in all respects and accurately reflect the record and beneficial ownership of
all the outstanding shares of Concert Services' capital stock and all other
outstanding securities issued by Concert Services. All material corporate
actions taken by Concert Services since incorporation have been duly authorized
and/or subsequently ratified as necessary. Concert Services is not in default
under or in violation of any provision of its charter or bylaws. Concert
Services is not in default or in violation of any restriction, lien,
encumbrance, indenture, contract, lease, sublease, loan agreement, note or other
obligation or liability by which it is bound or to which any of its assets is
subject.

         3.2 Capitalization. Concert Services' entire authorized capital stock
consists of ten (10) shares of common stock, no par value per share ("Concert
Services Common Stock"), of which ten (10) shares are issued and outstanding and
ten (10) shares will be issued and outstanding immediately prior to the Closing
Date. All of the issued and outstanding shares of Concert Services Common Stock
have been and, as of the Closing Date, will be duly authorized and are and, as
of the Closing Date, will be validly issued, fully paid and nonassessable and
have not been and, as of the Closing Date, will not be issued in violation of
any pre-emptive rights. There are no outstanding or authorized options, rights,
warrants, calls, convertible securities, rights to subscribe, conversion rights
or other agreements or commitments to which Concert Services is a party or which
are binding upon Concert Services providing for the issuance or transfer by
Concert Services of additional shares of its capital stock and Concert Services
has not reserved any shares of its capital stock for issuance, nor are there any
outstanding stock option rights, contracts, arrangements or commitments based
upon the book value, income or other attribute of Concert Services. There are no
voting trusts or any other agreements or understandings with respect to the
voting of Concert Services' capital stock. Upon consummation of the Acquisition,
TBA will own the entire equity interest in Concert Services and Concert Services
will not have outstanding any stock or securities convertible or exchangeable
for any shares of its capital stock, nor have outstanding any rights, options,
agreements or

                                       -5-

<PAGE>   10

arrangements to subscribe for or to purchase its capital stock or any stock or
securities convertible into or exchangeable for its capital stock. The
Shareholders are the only holders of capital stock of Concert Services. All
capital stock, options, warrants and other securities issued by Concert Services
were issued in compliance, in all respects, with all applicable federal and
state securities laws.

         3.3 Authorization of Transaction. Concert Services has the requisite
corporate power and authority to enter into this Agreement and perform its
obligations hereunder. The execution, delivery and performance of this Agreement
and the transactions contemplated by this Agreement have been duly authorized by
the Board of Directors of Concert Services. No other corporate approval on the
part of Concert Services (other than shareholder approval) will be necessary to
authorize the execu tion, delivery and performance of this Agreement and the
transactions contemplated hereby. This Agreement has been duly executed and
delivered by Concert Services and, upon approval hereof by the Shareholders of
Concert Services, will constitute the valid and binding obligation of Concert
Services, enforceable in accordance with its terms, except as such enforcement
may be limited by bankruptcy, insolvency or other similar laws affecting the
enforcement of creditors' rights generally or by general principles of equity.
None of the execution and delivery of this Agreement by Concert Services, the
performance by Concert Services of its obligations hereunder or the consummation
of the transactions contemplated hereby by Concert Services will require any
consent, approval or notice under, or violate, breach, be in conflict with or
constitute a default (or an event that, with notice or lapse of time or both,
would constitute a default) under, or permit the termination of, or result in
the creation or imposition of any lien upon any properties, assets or business
of Concert Services under any note, bond, indenture, mortgage, deed of trust,
lease, franchise, permit, authorization, license, contract, instrument or other
agreement or commitment or any order, judgment or decree to which Concert
Services is a party or by which Concert Services or any of its assets or
properties is bound or encumbered, except those that have already been given,
obtained or filed, all as set forth in Section 3.3 of the Disclosure Schedule.
No notice to, filing with or authoriza tion, consent or approval of any public
body or authority is necessary for the consummation by Concert Services of the
transactions contemplated by this Agreement.

         3.4 Subsidiaries. Concert Services does not own and is not obligated to
purchase any equity interest in or any other interest convertible into or
exchangeable for an equity interest in any entity.

         3.5 Financial Statements. Concert Services has delivered to TBA (a)
unaudited balance sheets as of February 28, 1999, 1998 and 1997, (b) unaudited
statements of operations for each of the years in the three-year period ended
February 28, 1999, (c) unaudited balance sheets as of November 30, 1999, and (d)
unaudited statements of operations for the nine (9) months ended November, 1999,
for Concert Services (collectively, the "Financial Statements"). The Financial
Statements have been prepared on the cash basis of accounting, which basis of
accounting has been applied consistently for all periods and present fairly the
financial condition of Concert Services as of such dates and the results of its
operations and cash flows for such periods. Since February 29, 1996, there have
been no changes in Concert Services' method of accounting for tax purposes.

                                       -6-

<PAGE>   11

         3.6 Events Subsequent to Financial Statements. Except as disclosed in
the Financial Statements or permitted in this Agreement, since February 28,
1999, there has not been:

                  (a) any materially adverse change in the financial condition,
         results of operations or business of Concert Services;

                  (b) any sale, lease, transfer, license or assignment of any
         material assets, tangible or intangible, of Concert Services, other
         than in the ordinary course of business;

                  (c) any damage, destruction or property loss, whether or not
         covered by insurance, affecting materially adversely the properties or
         business of Concert Services;

                  (d) any declaration or setting aside or payment of any
         dividend or distribution with respect to the shares of capital stock of
         Concert Services or any redemption, purchase or other acquisition of
         any such shares;

                  (e) any mortgage or pledge of, or subjection to any material
         lien, charge, security interest or encumbrance of any kind on, any of
         the assets, tangible or intangible, of Concert Services (other than
         liens arising by operation of law which secure obligations which are
         not yet due and payable);

                  (f) any incurrence of indebtedness or liability or assumption
         of obligations by Concert Services other than (i) those incurred in the
         ordinary course of business, (ii) those which do not exceed $10,000 in
         the aggregate, and (iii) those incurred in the course of negotiating,
         documenting and consummating the transactions contemplated by this
         Agreement;

                  (g) any cancellation or compromise by Concert Services of any
         material debt or claim, except for adjustments made in the ordinary
         course of business which, in the aggregate, are not material;

                  (h) any waiver or release by Concert Services of any right of
         any material value;

                  (i) (except for licenses of software made in the ordinary
         course of business, consistently with past practice) any sale,
         assignment, transfer or grant by Concert Services of any rights under
         any concessions, leases, licenses, agreements, patents, inventions,
         trademarks, trade names or copyrights or with respect to any know-how
         or other intangible assets;

                  (j) any material arrangement, agreement or undertaking entered
         into by Concert Services not terminable on 30 days or less notice
         without cost or liability (including, without limitation, any payment
         of or promise to pay any bonus or special compensation) with employees
         or any increase in compensation or benefits to officers or directors of
         Concert Services, other than in the ordinary course of business;

                                       -7-

<PAGE>   12

                  (k) any change made or authorized in the charter or bylaws of
         Concert Services;

                  (l) any issuance, sale or other disposition by Concert
         Services of any shares of its capital stock or other equity securities,
         or any grant of any options, warrants or other rights to purchase or
         obtain (including upon conversion or exercise) shares of its capital
         stock or other equity securities;

                  (m) any loan to or other transaction with any officer,
         director or shareholder of Concert Services giving rise to any claim or
         right of Concert Services against any such person or of such person
         against Concert Services;

                  (n) any payment to or other transaction with any officer,
         director or shareholder of Concert Services involving an amount in
         excess of $5,000, individually or in the aggregate, other than the
         payment of monthly compensation (or bonus compensation) consistent with
         customary practice;

                  (o) any acceleration, termination, modification or
         cancellation or threat thereof by any party of any contract, lease or
         other agreement or instrument to which Concert Services is a party or
         by which it is bound so as to affect, materially and adversely, the
         properties or business of Concert Services; or

                  (p) any other material transaction or commitment entered into
         other than in the ordinary course of business by Concert Services.

         3.7 Undisclosed Liabilities. Concert Services has no material liability
or obligation whatsoever, known or unknown, either absolute, contingent or
otherwise, except to the extent shown on the Financial Statements, incurred in
the normal and ordinary course of business of Concert Services since March 1,
1999 (provided that, liabilities or obligations incurred in connection with the
termination of employees shall not be considered liabilities incurred in the
ordinary course of business), or incurred in the course of negotiating,
documenting and consummating the transactions contemplated by this Agreement.
Concert Services is not indebted, directly or indirectly, to any person who is
an officer, director or shareholder of Concert Services or any affiliate of any
such person in any amount whatsoever other than for salaries for services
rendered or reimbursable business expenses, and no such officer, director,
shareholder or affiliate is indebted to Concert Services, except for advances
made to employees of Concert Services in the ordinary course of business to meet
reimbursable business expenses anticipated to be incurred by such obligor.

         3.8 Tax Returns and Audits. The taxable year of Concert Services ends
February 28. Concert Services has duly and timely filed or caused to be filed
all tax returns (the "Tax Returns") required to be filed on behalf of itself and
has paid in full or fully reserved against in the Financial Statements all
taxes, interest, penalties, assessments and deficiencies due or claimed to be
due on behalf of itself to foreign, federal, state or local taxing authorities
(including taxes on properties, income, franchises, licenses, sales, use and
payrolls). To the knowledge of each Shareholder and Concert Services, such Tax
Returns are correct in all material respects, and Concert Services is not

                                       -8-

<PAGE>   13

required to pay any other taxes for such periods except as shown in such Tax
Returns. The income tax returns filed by Concert Services have not been, and are
not being, to the knowledge of each Shareholder, examined by the Internal
Revenue Service or other applicable taxing authorities for any period. All taxes
or estimates thereof that are due, or are claimed or asserted by any taxing
authority to be due, have been timely and appropriately paid so as to avoid
penalties for underpayment. Except for amounts not yet due and payable, all tax
liabilities to which the properties of Concert Services may be subject have been
paid and discharged. There are no tax liens (other than liens for taxes which
are not yet due and payable) on any of the property of Concert Services, nor are
there any pending or threatened examinations or tax claims asserted. Concert
Services has not granted any extensions of limitation periods applicable to tax
claims or filed a consent under Section 341(f) of the Code relating to
collapsible corporations. Except in jurisdictions in which Concert Services
voluntarily files tax returns, no claim has ever been made by a taxing authority
that Concert Services is or may be subject to taxation by that jurisdiction.
True and correct copies of all federal, foreign, state and local income and
other tax returns, notices from foreign, federal, state and local taxing
authorities, tax examination reports and statements of deficiencies assessed
against or agreed to by Concert Services since March 1, 1995, have been
delivered to TBA, and the same are listed in Section 3.8 of the Disclosure
Schedule. Concert Services is not a party to, or bound by, any tax indemnity,
tax sharing or tax allocation agreement. Concert Services is not a party to any
agreement that has resulted or would result in the payment of any "excess
parachute payments" within the meaning of Section 280G of the Code. Concert
Services has never been a member of an "affiliated group," as defined in Section
1504(a) of the Code. All positions taken on federal Tax Returns that could give
rise to a penalty for substantial understatement pursuant to Section 6662(d) of
the Code have been disclosed on such Tax Returns. Concert Services is not is a
United States real property holding corporation as defined in Section 897 of the
Code. No shareholder of Concert Services is a foreign person within the meaning
of Section 1445(b)(2) of the Code. Concert Services has not made any tax
elections under any section of the Code, including, without limitation under any
of Sections 108, 168, 338, 441, 463, 472, 1017, 1033 or 4977 of the Code (or any
predecessor thereof). None of the assets and properties of Concert Services is
an asset or property that TBA or any of its affiliates is or will be required to
treat as being (i) owned by any other Person pursuant to the provisions of
Section 168(f)(8) of the Internal Revenue Code of 1954 as amended, and in effect
immediately before the enactment of the Tax Reform Act of 1986, or (ii)
tax-exempt use property within the meaning of Section 168(h)(1) of the Code. No
closing agreement pursuant to Section 7121 of the Code (or any predecessor
provision) or any similar provision of any state, local, or foreign law has been
entered into by or with respect to Concert Services or any assets thereof.
Concert Services has not agreed to or is not required to make any adjustment
pursuant to Section 481(a) of the Code (or any predecessor provision) by reason
of any change in any accounting method of Concert Services, Concert Services has
no applications pending with any taxing authority requesting permission for any
changes in any accounting method of Concert Services, and the I.R.S. has not
proposed any such adjustment or change in accounting method therefor. Concert
Services has not been or is not in violation (or with notice or lapse of time or
both, would be in violation) of any applicable law relating to the payment of
withholding of taxes. Concert Services has duly and timely withheld from
salaries, wages and other compensation and paid over to the appropriate taxing
authorities all amounts required to be so withheld and paid over for all periods
under all applicable laws.

                                       -9-

<PAGE>   14

         3.9 Books and Records. To the knowledge of each Shareholder and Concert
Services, the general ledgers and books of account of Concert Services, all
federal, state and local income, franchise, property and other tax returns filed
by Concert Services, with respect to its assets, and all other books and records
of Concert Services are in all material respects complete and correct and have
been maintained in accordance with good business practice and in accordance with
all applicable procedures required by laws and regulations in all material
respects.

         3.10 Real Property. Concert Services owns no real property and has no
contractual or oral lease obligation with respect to any real property.

         3.11 Tangible Property. Concert Services has good and marketable title
to, or a valid leasehold interest in, each item of tangible property, whether
real, personal or mixed, reflected on its books and records as owned or used by
it, subject to no material encumbrances, loans, security interests, mortgages or
pledges.

         3.12 Intellectual Property.

                  (a) Section 3.12(a) of the Disclosure Schedule sets forth a
         list of intellectual property owned by Concert Services including all
         patents, patent applications, trademarks, service marks, trade dress,
         trade names, trade secrets, corporate names, customer lists,
         copyrights, mask works, technology or intellectual property that are
         material to the business of Concert Services and registrations or
         applications to register any of the foregoing and a list of all
         licenses or other contracts related thereto (collectively, the
         "Intellectual Property"). With respect to each such item of
         Intellectual Property:

                           (i) Concert Services is the sole and exclusive owner
                  and has the sole and exclusive right to use the item in the
                  conduct of its business;

                           (ii) no proceedings have been instituted, are pending
                  or are threatened which challenge the validity,
                  enforceability, use or ownership thereof;

                           (iii) the item (A) does not infringe upon or
                  otherwise violate the rights of others, (B) to the knowledge
                  of Concert Services is not being infringed upon by others and
                  (C) is not subject to any outstanding order, decree, judgment,
                  stipulation or charge;

                           (iv) no license, sublicense or agreement pertaining
                  to the item has been granted by Concert Services;

                           (v) Concert Services has not received any charge of
                  interference or infringement with respect to the item;

                                      -10-

<PAGE>   15

                           (vi) except in the ordinary course of business,
                  Concert Services has not agreed to indemnify any person or
                  entity for or against any infringement with respect to the
                  item;

                           (vii) the transactions contemplated by this Agreement
                  will have no material adverse effect on the right, title and
                  interest of Concert Services in the item;

                           (viii) Concert Services has taken all steps which are
                  commercially reasonable to protect the rights set forth in
                  Section 3.12(a) of the Disclosure Schedule and will continue
                  to use commercially reasonable efforts to maintain those
                  rights prior to the Closing Date so as to not materially
                  adversely affect the validity or enforcement of such rights;
                  and

                           (ix) Concert Services has supplied TBA with true and
                  complete copies of all written documentation evidencing its
                  ownership of the item and of all licenses and other contracts
                  related thereto.

                  (b) Section 3.12(b) of the Disclosure Schedule sets forth a
         list describing all patents, trademarks, trade names, service marks,
         copyrights, trade secrets and mask works of others which Concert
         Services practices or uses that are material to Concert Services. With
         respect to each such item of intellectual property:

                           (i) any license agreement covering the item is a
                  valid and binding agreement, has been validly executed and
                  delivered by Concert Services and, to the knowledge of Concert
                  Services, by the other parties thereto and is in full force
                  and effect;

                           (ii) no event has occurred which constitutes a breach
                  of such license agreement, Concert Services has not repudiated
                  and, to the knowledge of Concert Services, no other party
                  thereto has repudiated any provision thereof and there are no
                  disputes, oral arrangements or delayed payment programs in
                  effect as to any such license agreement;

                           (iii) Concert Services has supplied TBA with a true
                  and complete copy of the license agreement;

                           (iv) the transactions contemplated by this Agreement
                  will have no material adverse effect on the ability of Concert
                  Services to continue using or practicing each such item; and

                           (v) Concert Services is not aware of any claim that
                  the exercise of the rights granted to Concert Services with
                  respect to such item infringes upon the intellectual property
                  rights of any third party.

                                      -11-

<PAGE>   16

                  (c) To the knowledge of each Shareholder and Concert Services,
         Concert Services has not infringed, misappropriated or otherwise
         violated any intellectual property rights of any third party. Concert
         Services is not aware of any infringement, misappropriation or
         violation with respect to intellectual property which will occur as a
         result of the continued operation of the business of Concert Services
         as now conducted or as presently proposed to be conducted.

                  (d) Concert Services has taken commercially reasonable
         security measures to protect the security, confidentiality and value of
         all the material intellectual property owned by it.

         3.13 Contracts. Section 3.13 of the Disclosure Schedule lists the
following contracts and written arrangements, true and complete copies of which
have been delivered to TBA, to which Concert Services is a party:

                  (a) any contract for the lease of personal property from or to
         third parties providing for lease payments in excess of $5,000.00 per
         annum;

                  (b) any contract for the purchase or sale of supplies,
         products manufactured by Concert Services or other personal property or
         for the furnishing or receipt of services which contract calls for
         performance over a period of more than one year or which involves more
         than the sum of $5,000.00;

                  (c) any joint venture or partnership agreement;

                  (d) any agreement or instrument under which Concert Services
         is or may become indebted for borrowed money;

                  (e) any noncompetition agreement;

                  (f) any other contract in which the consequences of a default
         or termination would have a materially adverse effect on the financial
         condition of Concert Services or on the prospects or the conduct of the
         business of Concert Services;

                  (g) any standard form of license agreement; and

                  (h) any other contract or arrangement not entered into in the
         ordinary course of business.

All contracts and arrangements listed in Section 3.13 of the Disclosure Schedule
are valid and binding agreements of Concert Services. Neither Concert Services
nor, to the knowledge of each Shareholder, any other party is in breach or
default, and no event has occurred on the part of Concert Services or, to the
knowledge of the each Shareholder, on the part of any other party to any such
contract or arrangement which with notice or lapse of time would constitute a
breach or default or

                                      -12-

<PAGE>   17

permit termination under any such contract or arrangement. None of such
contracts or arrangements will be terminated or modified by the consummation of
the Acquisition. Concert Services has previously made available to TBA all of
the material service agreements of Concert Services with its customers. Concert
Services is not a party to any verbal contract or arrangement which, if reduced
to written form, would be required to be listed in Section 3.13 of the
Disclosure Schedule under the terms of subsections (a)-(h) of this Section 3.13.

         3.14 Suppliers and Customers. Section 3.14 of the Disclosure Schedule
is a true and correct list of the ten (10) largest events (by dollar value of
contracts) under contract with Concert Services during the past twelve (12)
months and the ten (10) largest suppliers of talent (by dollar value of
contracts) utilized by Concert Services during the past twelve (12) months. No
representative of any such event or supplier of talent has notified Concert
Services that it will substantially decrease or cease doing business with
Concert Services.

         3.15 Notes; Accounts Receivable. As of the Closing Date, all notes
payable to and accounts receivable of Concert Services will be properly
reflected on their respective books and records and will be valid receivables
subject to no setoffs or counterclaims.

         3.16 Powers of Attorney. There are no outstanding material powers of
attorney or similar instruments executed by Concert Services.

         3.17 Condition of Property. Each fixture, machine and piece of
equipment (having a net book value of $5,000.00 or more) owned or used by
Concert Services is in good operating condition and repair, subject to normal
wear and tear. Concert Services owns or leases under valid lease all machinery,
equipment and other tangible assets used in the conduct of its business as
presently conducted.

         3.18 Insurance. Concert Services is insured under the policies listed
in Section 3.18 of the Disclosure Schedule (the "Insurance Policies"). The
Insurance Policies are in full force and effect. All premiums due on the
Insurance Policies or renewals thereof have been paid and there is no default by
Concert Services under any of the Insurance Policies.

         3.19 Litigation. Section 3.19 of the Disclosure Schedule sets forth any
instances in which (a) Concert Services is subject to any judgment or order
(other than orders of general applicability) of any court or quasi-judicial or
administrative agency of any jurisdiction, domestic or foreign, or where there
is any charge, complaint, lawsuit or governmental investigation pending or
threatened against Concert Services; or (b) Concert Services is a plaintiff in
any action, domestic or foreign, judicial or administrative, or any such action
exists in which a counterclaim against Concert Services is pending or might be
brought. None of the actions, suits, proceedings or investigations set forth in
Section 3.19 of the Disclosure Schedule could result in any adverse change in
the condition, financial or otherwise, of Concert Services, the same being fully
reserved against in the Financial Statements. There are no unsatisfied
judgments, orders (other than orders of general applicability), decrees or
stipulations affecting Concert Services or to which Concert Services is a party
and there

                                      -13-

<PAGE>   18

is no reason to believe that any such action, suit, proceeding or investigation
may be brought or threatened against Concert Services.

         3.20 Employees. Concert Services has not entered into any written or
oral employment agreements with any employee. Concert Services is not a party to
or bound by any collective bargaining agreement. There are no loans or other
obligations payable or owing by Concert Services to any shareholder, officer,
director or employee of Concert Services (except salaries and wages incurred and
payable in the ordinary course of business), nor are there any loans or debts
payable or owing by any of such persons to Concert Services or any guarantees by
Concert Services of any loan or obligation of any nature to which any such
person is a party. Concert Services has complied in all material respects with
all laws and regulations which relate to the employment of labor, employee civil
rights or equal employment opportunities.

         3.21 Employee Benefit Plans. Concert Services has listed in Section
3.21 of the Disclosure Schedule and has furnished to TBA true and complete
copies of (a) any nonqualified deferred or incentive compensation or retirement
plans or arrangements, (b) any qualified retirement plans or arrangements, (c)
any other employee compensation, severance or termination pay or welfare benefit
plans, programs or arrangements and (d) any related trusts, insurance contracts
or other funding arrangements maintained, established or contributed to by
Concert Services or to which Concert Services is a party or otherwise is bound
("Concert Services Employee Benefit Plans"). Except as required by law, Concert
Services does not maintain or contribute or has ever maintained or contributed
to any funded or unfunded medical, health or life insurance plan or arrangement
for retirees or terminated employees. With respect to the employee benefit plans
listed in Section 3.21 of the Disclosure Schedule, Concert Services has
furnished to TBA true and complete copies of (i) any summary plan description or
other employee communication materials, (ii) the latest financial statements and
annual reports, and (iii) all documents filed with the Internal Revenue Service
or the Department of Labor since December 31, 1994. All employee benefit plans
and related trusts listed in Section 3.21 of the Disclosure Schedule and
maintained or contributed to by Concert Services or with respect to which
Concert Services now has or has ever had any liability or potential liability
comply in form and in operation with all requirements of ERISA and the Code. All
required reports with respect to such plans required by applicable law have been
filed. No applications for rulings, determination letters, advisory opinions or
prohibited transaction exemptions are currently pending before the Internal
Revenue Service, the Department of Labor or the Pension Benefit Guaranty
Corporation with respect to any such employee benefit plans or arrangements or
any related trusts. None of such employee benefit plans or arrangements, any
related trusts, the trustees of any related trusts or the directors, officers
and employees of Concert Services is the subject of any lawsuit, arbitration or
other proceeding concerning any benefit claim or other benefit-related matter
(other than routine claims in the ordinary course of business), and there have
been no prohibited transactions as described in Section 406 of ERISA or as
defined in Section 4975 of the Code with respect to any such plan. Neither
Concert Services, its directors, officers and employees nor any other fiduciary,
as such term is defined in Section 3 of ERISA, has committed any breach of
fiduciary responsibility imposed by ERISA or any other applicable law which
would subject Concert Services or its directors, officers and employees to
liability under ERISA or any applicable law.

                                      -14-

<PAGE>   19

         3.22 Guarantees. Concert Services is not a guarantor or otherwise
liable for any material indebtedness of any other person, firm or corporation
other than endorsements for collection in the ordinary course of business.

         3.23 Legal Compliance. To the knowledge of each Shareholder and Concert
Services, Concert Services and each of its respective directors, officers and
employees (the individuals only in their capacities as representatives of
Concert Services) has complied in all material respects with all applicable laws
and regulations of foreign, federal, state and local governments and all
agencies thereof, and no claim has been filed against Concert Services alleging
a violation of any such laws or regulations. Concert Services holds all of the
material permits, licenses, certificates or other authorizations of foreign,
federal, state or local governmental agencies required for the conduct of its
business as presently conducted or proposed to be conducted. Neither Concert
Services, nor any director, officer, agent, partner or employee thereof or any
other person associated with or acting for or on behalf of Concert Services has
directly or indirectly (a) made or agreed to make any contribution, gift, bribe,
rebate, payoff, influence payment, kickback or other payment (whether in cash or
otherwise) to any person, private or public, regardless of form, whether in
money, property, or services, in violation of any applicable law, rule or
regulation (i) to obtain favorable treatment in securing business, (ii) to pay
for favorable treatment for business secured, (iii) to obtain special
concessions or for special concessions already obtained, for or in respect of
Concert Services, or (iv) to pay for any lobbying or similar services or (b)
established or maintained any fund or asset that has not been recorded in the
books and records of Concert Services.

         3.24 Certain Business Relationships. To the knowledge of each
Shareholder, except for Entertainment Consultants, LLC, an Oregon limited
liability company recently formed by Edward James Dougherty and Janet L.
Dougherty, none of the present or former shareholders, directors, officers or
employees of Concert Services owns, directly or indirectly, any interest in any
business, corporation or other entity (other than investments in publicly held
companies) which, on the date hereof or within the past 12 months, has been
involved in any manner in any business arrangement or relationship with Concert
Services, and none of the foregoing persons owns any property or rights,
tangible or intangible, which are used in the business of Concert Services.

         3.25 Broker's Fees. Neither Concert Services nor anyone on its behalf
has any liability to any broker, finder, investment banker or similar agent, or
has agreed to pay any brokerage fees, find er's fees or commissions, or to
reimburse any expenses of any broker, finder, investment banker or similar agent
in connection with the Acquisition or any similar transaction.

         3.26 Environment, Health and Safety. Concert Services is in compliance
with all environmental, health and safety laws, and no action, suit, proceeding,
hearing, investigation, charge, complaint, claim, demand or notice has been held
or commenced against Concert Services alleging any failure so to comply. Concert
Services has obtained and been in compliance with all of the material terms and
conditions of all permits, licenses and other authorizations which are required
under, and have complied with all other material limitations, restrictions,
conditions, standards, prohibitions, requirements, obligations, schedules, laws,
and timetables which are contained in, all applicable environmental, health and
safety laws.

                                      -15-

<PAGE>   20

         3.27 Year 2000. To the knowledge of each Shareholder and Concert
Services, except for the "current date" feature on one computer, the computer
programs and technical systems used by Concert Services are year 2000 compliant,
will function and operate prior to, during and after the calendar year 2000 in
accordance with their specifications and will provide the required output
without experiencing abnormal ending dates and/or invalid or incorrect years and
shall incorporate century recognition date data, calculations that use same
century and multi-century formulas and date values that reflect the current
century in all transactions. In addition, except as set forth in the preceding
sentence, all such computer programs and technical systems will process, manage
and manipulate data involving dates, including single century and multi-century
formulas, and will not cause an abnormally ending scenario within the
application or generate incorrect values or invalid results involving such
dates.

         3.28 Disclosure. The representations and warranties and statements of
fact made by Concert Services in this Agreement, in the Disclosure Schedule, in
the responses to the Due Diligence Checklist delivered to the Shareholders by
letter dated December 9, 1999, and in certificates and other written statements
or agreements delivered or to be delivered pursuant to this Agreement are
accurate, correct and complete in all material respects on the date of this
Agreement and will, except as contemplated hereby, be accurate, correct and
complete in all material respects on the Closing Date and do not and will not
contain any untrue statement of a material fact or omit to state any material
fact necessary in order to make the statements and information contained herein
or therein not misleading.

                                    ARTICLE 4

          ADDITIONAL REPRESENTATIONS AND WARRANTIES OF THE SHAREHOLDERS

         Except as set forth in the correspondingly numbered section of the
Disclosure Schedule, each Shareholder severally represents and warrants to TBA
as to himself or herself only and not with respect to any other Shareholder as
follows:

         4.1 Representations Regarding Shares of Concert Services.

         (a) Such Shareholder is the record and beneficial owner of and has good
title to the Shares set forth opposite his or her name on Annex I attached
hereto, free and clear of any and all Liens. Annex I attached hereto sets forth
the number of shares of capital stock of Concert Services owned by the
Shareholders, and the Shares collectively represent all the issued and
outstanding capital stock of Concert Services.

         (b) Such Shareholder has the full right, power and authority to enter
into this Agreement.

         (c) Such Shareholder is not a party to, subject to or bound by any
agreement or any judgment, order, writ, prohibition, injunction or decree of any
court or other governmental body which would prevent the execution or delivery
of this Agreement by such Shareholder.

                                      -16-

<PAGE>   21

         (d) No broker or finder has acted for such Shareholder in connection
with this agreement or the transactions contemplated hereby, and no broker or
finder is entitled to any brokerage or finder's fee or other commissions in
respect of such transactions based upon agreements, arrangements or
understandings made by or on behalf of such Shareholder.

         4.2 Authorization. This Agreement and all such other agreements and
obligations entered into and undertaken in connection with the transactions
contemplated hereby to which such Shareholder is a party constitute the valid
and legally binding obligations of such Shareholder, enforceable against such
Shareholder in accordance with their respective terms, except as enforceability
may be limited or affected by applicable bankruptcy, insolvency, moratorium,
reorganization or other laws of general application relating to or affecting
creditors' rights generally.

         The execution, delivery and performance by such Shareholder of this
Agreement and the agreements provided for herein, and the consummation by such
Shareholder of the transactions contemplated hereby and thereby, will not, with
or without the giving of notice or the passage of time or both, (a) violate the
provisions of any law, rule or regulation applicable to such Shareholder; (b)
violate any judgment, decree, order or award of any court, governmental body or
arbitrator; or (c) conflict with or result in the breach or termination of any
term or provision of, or constitute a default under, or cause any acceleration
under, or cause the creation of any lien, charge or encumbrance upon the
properties or assets of such Shareholder pursuant to, any indenture, mortgage,
deed of trust or other instrument or agreement to which such Shareholder is a
party or by which such Shareholder or any of his or her properties is or, to the
knowledge of such Shareholder, may be bound, except for violations or conflicts
which individually or in the aggregate would not have a material adverse effect
on Concert Services' financial condition or results of operation.

                                    ARTICLE 5

                     CONDUCT OF BUSINESS PENDING THE CLOSING

         5.1 Conduct of Business by Concert Services Pending the Closing.
Concert Services covenants and agrees that, prior to the Closing Date, unless
TBA shall otherwise approve in writing (which approval will not be unreasonably
withheld) or as otherwise expressly contemplated or permitted by this Agreement:

                  (a) Concert Services shall conduct its business and
         operations, including its cash management practices, the collection of
         receivables, maintenance of facilities and payment of payables, only in
         the usual and ordinary course of business and consistent with past
         custom and practice in all material respects;

                  (b) Except as contemplated by this Agreement, Concert Services
         shall not directly or indirectly do any of the following: (i) sell,
         pledge, dispose of or encumber any material portion of its assets,
         except in the ordinary course of business; (ii) amend or propose to
         amend its charter or bylaws; (iii) split, combine or reclassify any
         outstanding shares of its

                                      -17-

<PAGE>   22

         capital stock, or declare, set aside or pay any dividend or other
         distribution payable in cash, stock, property or otherwise with respect
         to shares of its capital stock; (iv) redeem, purchase or acquire or
         offer to acquire any shares of its capital stock or other securities;
         (v) create any subsidiaries; or (vi) enter into or modify any contract,
         agreement, commitment or arrangement with respect to any of the matters
         set forth in this Section 5.1(b);

                  (c) Concert Services shall not (i) issue, sell, pledge or
         dispose of, or agree to issue, sell, pledge or dispose of, any
         additional shares of, or any options, warrants, conversion privileges
         or rights of any kind to acquire any shares of, its capital stock; (ii)
         acquire (by merger, consolidation, acquisition of stock or assets or
         otherwise) any corporation, partnership or other business organization
         or division or material assets thereof; (iii) incur any material
         indebtedness for borrowed money, issue any debt securities or guarantee
         any indebtedness to others; or (iv) enter into or modify any contract,
         agreement, commitment or arrangement with respect to any of the
         foregoing;

                  (d) Concert Services shall not (i) enter into or modify any
         employment, severance or similar agreements or arrangements with, or
         grant any bonus, salary increase, severance or termination pay to, any
         officers or directors; or (ii) in the case of employees who are not
         officers or directors, take any action other than in the ordinary
         course of business and consistent in all material respects with past
         practice (none of which shall be unreasonable or unusual) with respect
         to the grant of any bonuses, salary increases, severance or termination
         pay or with respect to any increase of benefits payable in effect on
         March 1, 1999;

                  (e) Concert Services shall not adopt or amend any bonus,
         profit sharing, compensation, stock option, pension, retirement,
         deferred compensation, employment or other employee benefit plan,
         agreement, trust, fund or arrangement for the benefit or welfare of any
         employee;

                  (f) Except as otherwise required by its charter or bylaws, by
         this Agreement or by applicable law, Concert Services shall not call
         any meeting of its shareholders and, with respect to any meeting of its
         shareholders called by Concert Services, shall provide to TBA copies of
         all written materials and other information given to the shareholders
         prior to the time such materials and information are given to the
         shareholders;

                  (g) Concert Services shall use commercially reasonable efforts
         to cause its current insurance (or reinsurance) policies not to be
         canceled or terminated or any of the coverage thereunder to lapse,
         unless simultaneously with such termination, cancellation or lapse,
         replacement policies underwritten by insurance and reinsurance
         companies of nationally recognized standing providing coverage equal to
         or greater than the coverage under the can celled, terminated or lapsed
         policies for substantially similar premiums are in full force and
         effect;

                  (h) Concert Services shall (i) use commercially reasonable
         efforts to preserve intact its business organization and goodwill, keep
         in full force and effect all material rights,

                                      -18-

<PAGE>   23

         licenses, permits and franchises relating to its business, keep
         available the services of its officers and employees as a group and
         maintain satisfactory relationships with suppliers, distributors,
         customers and others having business relationships with it; (ii) report
         on a regular and frequent basis, at reasonable times, to
         representatives of TBA regarding operational matters and the general
         status of ongoing operations; (iii) use commercially reasonable efforts
         not to take any action which would render, or which reasonably may be
         expected to render, any representation or warranty made by it in this
         Agreement untrue in any material respect at any time prior to the
         Closing Date if then made; and (iv) notify TBA of any emergency or
         other change in the normal course of their respective business or in
         the operation of their properties and of any tax audits, tax claims,
         governmental or third party complaints, investigations or hearings (or
         communications indicating that the same may be contemplated) if such
         emergency, change, audit, claim, complaint, investigation or hearing
         would be material, individually or in the aggregate, to the financial
         condition, results of operations or business of Concert Services, or to
         the ability of Concert Services or TBA to consummate the transactions
         contemplated by this Agreement;

                  (i) Concert Services shall deliver to TBA promptly (but in any
         event within two business days) after the discovery or receipt of
         notice of any default under any material agreement to which it is a
         party or any other material adverse event or circumstance affecting
         Concert Services (including the filing of any material litigation
         against Concert Services or the existence of any dispute with any
         person or entity which involves a reasonable likelihood of such
         litigation being commenced), a certificate of the President of Concert
         Services specifying the nature and period of the existence thereof and
         what actions Concert Services has taken and proposes to take with
         respect thereto;

                  (j) Concert Services shall use commercially reasonable efforts
         to maintain its assets in customary repair, order and condition,
         replace in accordance with past practice its inoperable, worn out or
         obsolete assets with assets of quality at least comparable to the
         original quality of the assets being replaced and maintain in all
         material respects its books, accounts and records in accordance with
         past custom and practice as used in the preparation of the Financial
         Statements;

                  (k) Concert Services shall use commercially reasonable efforts
         to maintain in full force and effect the existence of all material
         patents, inventions, trademarks, service marks, trade dress, trade
         names, corporate names, copyrights, mask works, trade secrets,
         licenses, computer software, data and documentation and other
         proprietary rights, which it uses or owns;

                  (l) Concert Services shall comply in all material respects
         with all legal requirements and contractual obligations applicable to
         its operations and business and pay all applicable taxes; and

                                      -19-

<PAGE>   24

                  (m) Concert Services shall not enter into any contract (except
         for artist performances providing for payments of $50,000 or less)
         requiring payments in excess of $20,000 or for a duration of more than
         one (1) year.

         For purposes of this Section 5.1, should TBA fail to approve in writing
any action for which its approval is required pursuant to this Section 5.1
within three (3) business days after its receipt of a written request for
approval in accordance with the notice requirements contained herein, the matter
shall be deemed approved by TBA. Notwithstanding any other provision of this
Agreement, the amendment or modification of the Disclosure Schedule by Concert
Services after the time TBA has signed this Agreement shall have no effect with
respect to the agreements, covenants and obliga tions of Concert Services and
TBA pursuant to this Section 5.1 and Sections 7.2 and 7.3 of this Agreement.

         5.2 No Other Bids for Concert Services. Concert Services shall not, nor
either authorize or knowingly permit any officer, director, shareholder or
employee of, or any investment banker, attorney, accountant or other
representative retained by, Concert Services to, make, solicit, initiate,
encourage or respond to a submission of a proposal or offer from any person or
entity (other than TBA) relating to any liquidation, dissolution,
recapitalization, merger, consolidation or acquisition or purchase of all or a
material portion of the assets of, or any equity interest in, Concert Services
or other similar transaction or business combination involving Concert Services
(hereinafter collectively referred to as a "Third Party Offer"). Concert
Services will not participate in any negotiations regarding, or furnish to any
person or entity (other than TBA) any information with respect to, or otherwise
cooperate in any way with, or assist or participate in, facilitate or encourage,
any effort or attempt by any person or entity (other than TBA) to do or seek any
of the foregoing. Concert Services will immediately cease and cause to be
terminated any contacts or negotiations currently pending with respect to Third
Party Offers, if any, and shall use its best efforts to cause all reports,
material, data and other written information heretofore disseminated by it or on
its behalf by any such officer, director or employee or any investment banker,
attorney, accountant or other representative in connection with any such Third
Party Offer or any inquiry or proposal related thereto to be promptly returned
to it. Concert Services shall promptly notify TBA of the receipt of any Third
Party Offer or any inquiry or communication which might reasonably be expected
to lead to any Third Party Offer and will provide TBA with all information that
TBA may reasonably request with respect thereto.

         5.3 Lines of Business and Capital Expenditures. Unless approved in
writing by TBA, Concert Services covenants that it will not (a) enter into any
new material line of business; (b) change its investment, liability management
and other material policies in any material respect; or (c) incur or commit to
any capital expenditures, obligations or liabilities in connection therewith.

         5.4 Accounting Methods. Unless approved in writing by TBA, Concert
Services covenants that it will not change its methods of accounting in effect
at February 28, 1999, except as required by changes in generally accepted
accounting principles as concurred in by Concert Services' independent
accountants.

                                      -20-

<PAGE>   25

         5.5 Other Actions. Unless approved in writing by TBA, Concert Services
covenants that it shall not take any action that would or might reasonably be
expected to result in any of the representations and warranties of Concert
Services set forth in this Agreement becoming untrue in any material respect
after the date hereof or any of the conditions to the Closing set forth in
Article 7 of this Agreement not being satisfied.

         5.6 Working Capital. As of March 1, 2000, Concert Services shall have
no less than $45,000 in cash (not including advance deposits) in excess of the
unpaid liabilities and expenses of Concert Services (net of collectible
receivables) on such date. Commencing March 1, 2000 and ending on the Closing
Date, Concert Services shall make no distributions with respect to its stock or
make any payments other than in the ordinary course of its historic trade or
business.

                                    ARTICLE 6

                              ADDITIONAL AGREEMENTS

         6.1 Expenses. Except as otherwise provided herein, all costs and
expenses incurred in connection with this Agreement and the other agreements
contemplated hereby and the transactions contemplated hereby and thereby shall
be paid by the party incurring such expenses.

         6.2 Notification of Certain Matters. Each party shall give prompt
notice to the others of (a) the occurrence or failure to occur of any event,
which occurrence or failure would result in any Material Adverse Breach (as
defined in Section 10.8 of this Agreement), and (b) any failure of such party,
or any officer, director, employee or agent thereof, to comply with or satisfy
any covenant, condition or agreement to be complied with or satisfied hereunder.

         6.3 Access to Information. From the date hereof to the Closing Date,
each of Concert Services and TBA shall, and shall cause its respective officers,
directors, employees and agents to, afford the officers, employees, agents and
representatives of the other parties hereto (including the Shareholders)
complete access at all reasonable times to such officers, employees and agents
and its properties, books and records (all such access to be arranged through
the respective officers of the parties hereto so as not to be unreasonably
disruptive to any of the parties), and shall furnish each of such parties all
financial, operating, personnel, compensation, tax and other data and
information as such parties, through their respective officers, employees,
agents or representatives, may request.

         6.4 Taking of Necessary Action. Subject to the terms and conditions of
this Agreement, each of the parties hereto agrees, subject to applicable laws,
to use all reasonable efforts promptly to take or cause to be taken all action
and promptly to do or cause to be done all things necessary, proper or advisable
under applicable laws and regulations to consummate and make effective the
transactions contemplated by this Agreement. Without limiting the foregoing,
Concert Services and TBA shall use their best efforts to maintain and make all
filings with and obtain all consents, approvals, and/or assurances from third
parties and appropriate governmental agencies and authorities necessary or, in
the opinion of Concert Services or TBA, advisable for the consummation

                                      -21-

<PAGE>   26

of the transactions contemplated by this Agreement. Each party shall cooperate
with the other in good faith to help the other satisfy its obligations in this
Section 6.4.

         6.5 Notice of Changes. Each of Concert Services and TBA shall each
promptly inform the other in writing if any change shall have occurred or shall
have been threatened (or any development shall have occurred or shall have been
threatened involving a prospective change) in its financial condition, results
of operations or business that is or may reasonably be expected to have a
material adverse effect on its financial condition, results of operations or
business.

         6.6 Press Releases. Concert Services and TBA shall consult with each
other as to the form and substance of any press release or other public
disclosure of matters related to this Agreement or any of the transactions
contemplated hereby; provided, however, that nothing in this Section 6.6 shall
be deemed to prohibit any party hereto from making any disclosure that is
required to fulfill such party's disclosure obligations imposed by law,
including, without limitation, federal securities laws.

         6.7 Employee Matters. TBA shall have no obligation to continue
employing any employee of Concert Services for any length of time or at any
level of pay for any length of time after the Closing, except as set forth in
binding agreements of employment. TBA shall have no obligation to extend COBRA
coverage or any other employment benefit to any person who was an employee of
Concert Services immediately prior to the Closing but who does not continue as
an employee of Concert Services immediately after the Closing. Edward James
Dougherty and Janet L. Dougherty shall cease their employment relationship with
Concert Services effective as of the Closing.

         6.8 Tax Matters. From and after the Closing, TBA, on the one hand, and
the Shareholders, on the other hand, shall cooperate fully with each other and
make available or cause to be made available to each other for consultation,
inspection and copying (at such other party's expense) in a timely fashion such
personnel, tax data, tax returns and filings, files, books, records, documents,
financial, technical and operating data, computer records and other information
as may be reasonably required (1) for the preparation by either of them of any
Tax Returns, elections, consents or certificates required to be prepared and
filed by such parties or (2) in connection with any audit or proceeding relating
to taxes relating to the assets of Concert Services. TBA agrees to retain all
books and records with respect to tax matters pertinent to Concert Services
relating to any taxable period beginning before the Closing Date until the
expiration of the statute of limitations of the respective taxable periods, and
to abide by all record retention agreements entered into with any taxing
authority. None of the parties hereto shall cause an election to be made, an
accounting for tax purposes to be adopted, or a position to be taken on any tax
return, or in any tax proceeding, that is inconsistent with the provisions of
this Agreement. In addition, as custodian of the books and records of Concert
Services as of the Closing Date, TBA, or its authorized representatives, shall
be responsible for closing such books and records as of the Closing Date for
state and federal income tax and financial reporting purposes. TBA and the
Shareholders shall cooperate fully with each other in connection with such
closing and TBA shall make available to the Shareholders all financial and
income tax data, statements, reports and information relating to such closing of
the books and records as of the Closing Date.

                                      -22-

<PAGE>   27

         6.9 Referral Commissions. TBA shall negotiate in good faith the
referral commissions to be paid Concert Services for Concert Services' business
referrals to the other operating divisions of TBA on all material projects,
consistent with the referral commissions paid other operating divisions of TBA
for referrals made to the other operating divisions of TBA or as otherwise
mutually agreed upon by Concert Services and TBA.

         6.10 Noncompetition Covenant. Each Shareholder shall not, for the
period ending two (2) years from the Closing Date, directly or indirectly, as a
director, officer, agent, employer, employee, principal, proprietor, partner,
consultant or independent contractor, or in any other individual or
representative capacity, (i) invest (other than investments in publicly-owned
companies which constitute not more than five percent (5%) of the outstanding
securities of any such company) or engage in any business or activity that is
directly competitive with the business of Concert Services in the same
geographic areas in which Concert Services primarily operates, or (ii) accept
employment with or render services to a competitor of the business of Concert
Services. Edward James Dougherty shall be entitled to continue the management of
Amy Clawson and to retain the fees derived therefrom.

         6.11 Covenant Not to Hire. For the period ending two years from the
Closing Date, no Shareholder, on his, her or its own behalf or on behalf of any
other person, partnership, association, corporation or other entity, shall hire
or solicit for employment any employee of Concert Services, or in any manner
attempt to influence or induce any employee of Concert Services to leave the
employment of Concert Services, nor shall a Shareholder use or disclose to any
person, partnership, association, corporation or other entity any information
concerning the names and addresses of Concert Services employees.

         6.12 BandMerchandise.com. John F. Dougherty agrees to sell one hundred
percent (100%) of his equity interest in BandMerchandise.com to a non-affiliated
third party on or before April 1, 2001. Should John F. Dougherty fail to
transfer such interest by April 1, 2001, in consideration of the portion of the
Purchase Price payable to Mr. Dougherty pursuant to Section 1.2 of this
Agreement and the consideration received by Mr. Dougherty pursuant to the
Employment Agreement (as defined in Section 7.2(f)(vii) hereof), Mr. Dougherty
shall, commencing May 1, 2001, and continuing on the first day of each
successive month thereafter, assign and transfer to TBA ten percent (10%) of the
equity interest in BandMerchandise.com owned by him on May 1, 2001, free and
clear of all Liens, until he either sells his entire remaining equity interest
or conveys all of such equity interest to TBA.

                                    ARTICLE 7

                              CONDITIONS TO CLOSING

         7.1 Conditions to Obligations of Each Party to Effect the Closing. The
respective obligations of each party to effect the Closing shall be subject to
the fulfillment at or prior to the Closing Date of the following condition: no
order shall have been entered and remain in effect in any action or proceeding
before any foreign, federal or state court or governmental agency or other

                                      -23-

<PAGE>   28

foreign, federal or state regulatory or administrative agency or commission that
would prevent or make illegal the consummation of the transactions contemplated
hereby.

         7.2 Additional Conditions to TBA's Obligations. The obligations of TBA
to effect the Closing are subject to the satisfaction of the following
conditions on or before the Closing Date:

                  (a) Except for breaches which do not constitute a Material
         Adverse Breach (as defined in Section 10.8 of this Agreement) by
         Concert Services or the Shareholders, the representations and
         warranties set forth in Articles 3 and 4 of this Agreement (without
         regard to any amendments or modifications of the Disclosure Schedule by
         Concert Services after the time TBA has signed this Agreement) will be
         true and correct as of the date hereof and at and as of the Closing
         Date, as though then made and as though the Closing Date were
         substituted for the date of this Agreement throughout such
         representations and warranties and with appropriate modifications of
         tense with respect to representations and warranties made as of a
         specified date;

                  (b) Concert Services shall have performed, in all material
         respects, each obligation and agreement and complied, in all material
         respects, with each covenant to be performed and complied with by it
         under this Agreement prior to the Closing Date, including, without
         limitation, all of its agreements contained in Article 6 of this
         Agreement;

                  (c) Except as otherwise disclosed on the Disclosure Schedule,
         all consents by governmental or regulatory agencies or otherwise that
         are required for the consummation of the transactions contemplated
         hereby or that are required for TBA to own, operate or control Concert
         Services or any portion of the assets of Concert Services or to prevent
         a breach of or a default under or a termination of any agreement
         material to Concert Services to which Concert Services is a party or to
         which any material portion of the assets of Concert Services is
         subject, will have been obtained;

                  (d) No action or proceeding before any court or governmental
         body will be pending or threatened wherein a judgment, decree or order
         would prevent any of the transactions contemplated hereby or cause such
         transactions to be declared unlawful or rescinded or which might
         adversely affect the right of TBA to own, operate or control Concert
         Services or any material portion of the assets of Concert Services or
         the value of the assets of Concert Services;

                  (e) On or prior to the Closing Date, except as consented to by
         TBA, each Shareholder shall have terminated any employment,
         compensation, consulting, fee, services or other similar agreements
         with Concert Services payable to him or her, or to his or her
         affiliated entities, if any;

                  (f) At the Closing, Concert Services will have delivered to
         TBA the following:

                                      -24-

<PAGE>   29
                           (i) a certificate executed on behalf of Concert
                  Services by its President stating that the conditions set
                  forth in Sections 7.2(a) through 7.2(d) of this Agreement have
                  been satisfied;

                           (ii) certified copies of the resolutions duly adopted
                  by Concert Services' Board of Directors authorizing the
                  execution, delivery and performance of this Agreement and the
                  other agreements contemplated hereby and thereby;

                           (iii) good standing or comparable certificates for
                  Concert Services from the jurisdiction of its incorporation
                  and from every jurisdiction where a failure to be qualified or
                  licensed would have a material adverse effect on the
                  consolidated financial condition, results of operations or
                  business of Concert Services, dated not earlier than ten (10)
                  days prior to the Closing Date;

                           (iv) copies of all third party and governmental
                  consents (or other evidence satisfactory to TBA) that Concert
                  Services is required to obtain in order to effect the
                  transactions contemplated by this Agreement;

                           (v) a copy of Concert Services' charter certified by
                  the Secretary of State of the State of Oregon;

                           (vi) certificates evidencing the Shares, duly
                  endorsed;

                           (vii) an Employment Agreement (the "Employment
                  Agreement"), between Concert Services and John F. Dougherty,
                  in substantially the form of Exhibit B attached hereto;

                           (viii) a Consulting Agreement (the "Consulting
                  Agreement"), between Concert Services and Entertainment
                  Consultants, LLC, in substantially the form of Exhibit C
                  attached hereto;

                           (ix) an Agent Services Agreement (the "Agent Services
                  Agreement") between Janet L. Dougherty and Concert Services,
                  in substantially the form of Exhibit D attached hereto; and

                           (x) such other documents as TBA may reasonably
                  request in connection with the transactions contemplated
                  hereby.

                  (g) All proceedings to be taken by Concert Services in
         connection with the consummation of the Acquisition at the Closing and
         the other transactions contemplated hereby and all documents required
         to be delivered by Concert Services in connection with the Acquisition
         and the other transactions contemplated hereby will be reasonably
         satisfactory in form and substance to TBA.

                                      -25-

<PAGE>   30

         7.3 Additional Conditions to the Obligations of Concert Services and
the Shareholders. The obligations of Concert Services and the Shareholders to
effect the Closing are subject to the satisfaction of the following conditions
on or before the Closing Date;

                  (a) Except for breaches which do not constitute a Material
         Adverse Breach (as defined in Section 10.8 of this Agreement) by TBA,
         the representations and warranties set forth in Article 2 of this
         Agreement will be true and correct as of the date hereof and at and as
         of the Closing Date, as though then made and as though the Closing Date
         were substituted for the date of this Agreement throughout such
         representations and warranties and with appropriate modifications of
         tense with respect to representations and warranties made as of a
         specified date;

                  (b) TBA shall have performed, in all material respects, each
         obligation and agreement and complied, in all material respects, with
         each covenant required to be performed and complied with by it under
         this Agreement prior to the Closing Date;

                  (c) No action or proceeding before any court or government
         body will be pending or threatened wherein a judgment, decree or order
         would prevent any of the transactions contemplated hereby or cause such
         transactions to be declared unlawful or rescinded;

                  (d) At the Closing, TBA will have delivered to Concert
         Services and the Shareholders the following:

                           (i) a certificate executed on behalf of TBA by its
                  Chief Executive Officer stating that the conditions set forth
                  in Sections 7.3(a) through (c) of this Agreement have been
                  satisfied;

                           (ii) certified copies of the resolutions duly adopted
                  by TBA's board of directors authorizing the execution,
                  delivery and performance of this Agreement;

                           (iii) good standing certificates for TBA from the
                  Secretary of State of the State of Delaware dated not earlier
                  than ten (10) days prior to the Closing Date;

                           (iv) copies of all third party and governmental or
                  regulatory consents (or other evidence satisfactory to Concert
                  Services) that TBA are required to obtain in order to effect
                  the transactions contemplated by this Agreement;

                           (v) copies of TBA's charter certified by the
                  Secretary of State of the State of Delaware;

                           (vi) the Cash Portion and the Adjustable Notes; and

                           (vii) such other documents as Concert Services or the
                  Shareholders may reasonably request in connection with the
                  transactions contemplated hereby;

                                      -26-

<PAGE>   31

                  (e) All proceedings to be taken by TBA in connection with the
         consummation of the Acquisition at the Closing and all documents
         required to be delivered by TBA in connection with the transactions
         contemplated hereby will be reasonably satisfactory in form and
         substance to Concert Services and the Shareholders;

                  (f) Except as otherwise disclosed to Concert Services and the
         Shareholders, all consents by governmental or regulatory agencies or
         otherwise that are required for the consummation of the transactions
         contemplated hereby or that are required for TBA to own, operate or
         control Concert Services or any portion of the assets of Concert
         Services or to prevent a breach of or a default under or a termination
         of any agreement material to Concert Services to which Concert Services
         is a party or to which any material portion of the assets of Concert
         Services is subject, will have been obtained; and

                  (g) The Employment Agreement, the Consulting Agreement and the
         Agent Services Agreement will each have been executed and delivered as
         of the Closing Date.

                                    ARTICLE 8

                        TERMINATION, AMENDMENT AND WAIVER

         8.1 Termination. This Agreement may be terminated at any time prior to
the Closing Date:

                  (a) by the unanimous written consent of the Shareholders and
         the Boards of Directors of TBA and Concert Services;

                  (b) by either TBA or Concert Services if the Acquisition shall
         not have been consummated by March 31, 2000;

                  (c) by TBA if there has been a misrepresentation or breach of
         a representation or warranty or a failure to perform a covenant on the
         part of Concert Services or the Shareholders with respect to their
         representations, warranties and covenants set forth in this Agreement
         and any such breach or failure constitutes a Material Adverse Breach;
         and

                  (d) by Concert Services if there has been a misrepresentation
         or a breach of a representation or warranty or a failure to perform a
         covenant on the part of TBA with respect to their representations,
         warranties and covenants set forth in this Agreement and any such
         breach or failure constitutes a Material Adverse Breach.

         8.2 Amendment. This Agreement may not be amended except by an
instrument signed by each of the parties hereto.

                                      -27-

<PAGE>   32

         8.3 Waiver. At any time prior to the Closing Date, (a) TBA may (i)
extend the time for the performance of any of the obligations or other acts of
Concert Services and/or the Shareholders or (ii) waive compliance with any of
the agreements of Concert Services and/or the Shareholders or with any
conditions to its own obligations, and (b) Concert Services and/or the
Shareholders may (i) extend the time for the performance of any of the
obligations or other acts of TBA or (ii) waive compliance with any of the
agreements of TBA or with any conditions to their own obligations in each case
only to the extent such obligations, agreements and conditions are intended for
their benefit.

         8.4 Effect of Termination. If this Agreement is terminated as provided
in Section 8.1, this Agreement shall become void and there shall be no liability
or further obligation on the part of any party hereto or any of their respective
shareholders, officers or directors, except that nothing herein and no
termination pursuant hereto will relieve any party from liability for any breach
of this Agreement and the provisions of Section 6.6 and any confidentiality
agreements by and between TBA and Concert Services will survive such
termination.

                                    ARTICLE 9

                                 INDEMNIFICATION

         9.1 By TBA, Concert Services and the Shareholders. TBA on the one hand
and Concert Services and the Shareholders (severally based upon the ratio in
which they own the Shares immediately prior to the Closing) on the other hand
each hereby agree to indemnify and hold harmless the other against all claims,
damages, losses, liabilities, costs and expenses (including, without limitation,
settlement costs and any legal, accounting or other expenses for defending any
actions or threatened actions) (collectively "Damages") reasonably incurred by
TBA, Concert Services and the Shareholders in connection with each and all of
the matters set forth below to the extent they constitute a Material Adverse
Breach.

                  (a) Any breach by the Indemnifying Party (as defined below) of
         any representation or warranty made by such Indemnifying Party in this
         Agreement;

                  (b) Any breach of any covenant, agreement or obligation of the
         Indemnifying Party contained in this Agreement or any other agreement,
         instrument or document contemplated by this Agreement; and

                  (c) Any misrepresentation contained in any statement,
         certificate or schedule furnished by the Indemnifying Party pursuant to
         this Agreement or in connection with the transactions contemplated by
         this Agreement.

         9.2 Claims for Indemnification. Whenever any claim shall arise for
indemnification hereunder, the party seeking indemnification (the "Indemnified
Party") shall promptly notify the party from whom indemnification is sought (the
"Indemnifying Party") of the claim and, when

                                      -28-

<PAGE>   33

known, the facts constituting the basis for such claim. In the event of any such
claim for indemnification hereunder resulting from or in connection with any
claim or legal proceedings by a third party, the notice to the Indemnifying
Party shall specify, if known, the amount or an estimate of the amount of the
liability arising therefrom. The Indemnified Party shall not settle or
compromise any claim by a third party for which it is entitled to
indemnification hereunder without the prior written consent of the Indemnifying
Party, which shall not be unreasonably withheld, unless suit shall have been
instituted against it and the Indemnifying Party shall not have taken control of
such suit after notification thereof as provided in Section 9.3 of this
Agreement in which case the Indemnified Party may settle or compromise such
claim without the prior consent of the Indemnifying Party. If the Indemnified
Party fails to give prompt notice of any claim and such failure prejudices the
Indemnifying Party's position or its ability to defend the claim, the
Indemnifying Party's liability to the Indemnified Party shall be reduced by the
amount, if any, demonstrated to be directly attributable to the failure to give
such notice in a timely manner.

         9.3 Defense by Indemnifying Party. In connection with any claim giving
rise to indemnity hereunder resulting from or arising out of any claim or legal
proceeding by a person who is not a party to this Agreement, the Indemnifying
Party at its sole cost and expense may, upon written notice to the Indemnified
Party, assume the defense of any such claim or legal proceeding if it
acknowledges to the Indemnified Party in writing its obligations to indemnify
the Indemnified Party with respect to all elements of such claim. The
Indemnified Party shall be entitled to participate in (but not control) the
defense of any such action, with its counsel and at its own expense. If the
Indemnifying Party does not assume the defense of any such claim or litigation
resulting therefrom within thirty (30) days after the date such claim is made,
(a) the Indemnified Party may defend against such claim or litigation, in such
manner as it may deem appropriate, including, but not limited to, settling such
claim or litigation, after giving notice of the same to the Indemnifying Party,
on such terms as the Indemnified Party may deem appropriate, and (b) the
Indemnifying Party shall be entitled to participate in (but not control) the
defense of such action, with its counsel and at its own expense. If the
Indemnifying Party thereafter seeks to question the manner in which the
Indemnified Party defended such third party claim or the amount or nature of any
such settlement, the Indemnifying Party shall have the burden to prove by a
preponderance of the evidence that the Indemnified Party did not defend or
settle such third party claim in a reasonably prudent manner.

         9.4 Payment of Indemnification Obligation. All indemnification by TBA,
Concert Services or the Shareholders hereunder shall be effected by payment by
wire transfer or delivery of a cashier's or certified check in the amount of the
indemnification liability.

                                   ARTICLE 10

                               GENERAL PROVISIONS

         10.1 Survival of Representations and Warranties. The representations
and warranties set forth in this Agreement shall survive the Closing for a
period of one (1) year. Notwithstanding the

                                      -29-

<PAGE>   34

above, claims resulting from any breach of any representation or warranty
concerning tax or Concert Services Employee Benefit Plan matters shall expire
one hundred twenty (120) days after the expiration of any applicable statute of
limitations. Any litigation arising out of or attributable to a breach of any
representation, warranty or covenant contained herein must be commenced within
the applicable period described above. If not commenced within the applicable
period, any such claim will thereafter conclusively be deemed to be waived
regardless of when such claim is or should have been discovered.

         10.2 Effect of Due Diligence. No investigation by TBA or Concert
Services into the business, operations and condition of the other shall diminish
in any way the effect of any representations or warranties made by either party
in this Agreement or shall relieve such party of any of its obligations under
this Agreement.

         10.3 Specific Performance. TBA, Concert Services and the Shareholders
understand and agree that the covenants and undertakings on each of their parts
herein contained are uniquely related to the desire of TBA, Concert Services and
the Shareholders to consummate the Acquisition, that the Acquisition is a unique
business opportunity for Concert Services, TBA, and the Shareholders and that,
although monetary damages may be available for the breach of such covenants and
undertakings, monetary damages would be an inadequate remedy therefor.
Accordingly, Concert Services, TBA and the Shareholders agree that TBA shall be
entitled to obtain specific performance by Concert Services and the Shareholders
of every such covenant and undertaking contained herein to be performed by
Concert Services and the Shareholders and that Concert Services and the
Shareholders shall be entitled to obtain specific performance from TBA of each
and every covenant and undertaking herein contained to be observed or performed
by TBA.

         10.4 Notices. All notices and other communications hereunder shall be
in writing and shall be deemed to have been duly given if delivered personally,
sent by telex, telecopy, facsimile or overnight courier, or mailed by registered
or certified mail (postage prepaid and return receipt requested), to the party
to whom the same is so delivered, sent or mailed at the following addresses (or
at such other address for a party as shall be specified by like notice):

                           if to TBA:

                           TBA Entertainment Corporation
                           402 Heritage Plantation Way
                           Hickory Valley, Tennessee   38042
                           Attention:     Thomas Jackson Weaver III
                           Telecopy:      (901) 764-6107

                                      -30-

<PAGE>   35

                           with a copy to:

                           Winstead Sechrest & Minick P.C.
                           5400 Renaissance Tower
                           1201 Elm Street
                           Dallas, Texas  75270
                           Attention:     Randall E. Roberts, Esq.
                           Telecopy:      (214) 745-5390

                           if to Concert Services:

                           EJD Concert Services, Inc.
                           5576 Canfield Pl. N., Suite 100
                           Seattle, Washington 98103
                           Attention:  John F. Dougherty
                           Telecopy:      (206) 545-9465

                           with a copy to:

                           Con P. Lynch
                           P.O. Box 741
                           Salem, Oregon 97308
                           Telecopy:      (503) 371-2959

                  (c)      if to Shareholders:

                           Edward J. Dougherty
                           530 Washington Street South
                           Salem, Oregon 97302
                           Telecopy:   ________________

                           Janet L. Dougherty
                           530 Washington Street South
                           Salem, Oregon 97302
                           Telecopy:   ________________

                           John F. Dougherty
                           5576 Canfield Pl. N., Suite 100
                           Seattle, Washington 98103
                           Telecopy:      (206) 545-9465

                           Eva Dougherty
                           5576 Canfield Pl. N., Suite 100
                           Seattle, Washington 98103
                           Telecopy:      (206) 545-9465

                                      -31-

<PAGE>   36

                           The Ed and Jan Dougherty Charitable Remainder Trust
                           530 Washington Street South
                           Salem, Oregon 97302
                           Telecopy:    _________________

                           with a copy to:

                           Con P. Lynch
                           P.O. Box 741
                           Salem, Oregon 97308
                           Telecopy:      (503) 371-2959

Notices delivered personally or by telex, telecopy or facsimile shall be deemed
delivered as of actual receipt, mailed notices shall be deemed delivered three
days after mailing and overnight courier notices shall be deemed delivered one
day after the date of sending.

         10.5 Interpretation. The headings contained in this Agreement are for
reference purposes only and shall not affect in any way the meaning or
interpretation of this Agreement. References to Sections and Articles refer to
sections and articles of this Agreement unless otherwise stated.

         10.6 Severability. If any term, provision, covenant or Agreement is
held by a court of competent jurisdiction to be invalid, void or unenforceable,
the remainder of the terms, provisions, covenants, and restrictions of this
Agreement shall remain in full force and effect and shall in no way be affected,
impaired or invalidated and the parties shall negotiate in good faith to modify
the Agreement to preserve each party's anticipated benefits under the Agreement.

         10.7 Miscellaneous. This Agreement (together with all other documents
and instruments referred to herein): (a) except for any confidentiality
agreements executed in connection with the transactions contemplated hereby,
constitutes the entire agreement and supersedes all other prior agreements and
undertakings, both written and oral, among the parties with respect to the
subject matter hereof; (b) except as expressly set forth herein, is not intended
to confer upon any other person any rights or remedies hereunder; (c) shall not
be assigned by operation of law or otherwise, except that TBA may assign all or
any portion of their rights under this Agreement to any wholly owned subsidiary
but no such assignment shall relieve TBA of its obligations hereunder, and
except that this Agreement may be assigned by operation of law to any
corporation with or into which TBA may be merged; and (d) shall be governed in
all respects, including validity, interpretation and effect, by the internal
laws of the State of Oregon, without giving effect to the principles of conflict
of laws thereof. Courts within the State of Oregon will have jurisdiction over
any and all disputes between the parties hereto, whether in law or equity,
arising out of or relating to this Agreement. The parties consent to and agree
to submit to the jurisdiction of such courts. This Agreement may be executed in
two or more counterparts which together shall constitute a single agreement.

         10.8 Material Adverse Breach. Breaches of representations, warranties
and covenants by either party hereto which (a) individually results in damages
to the other party in excess of $20,000

                                      -32-

<PAGE>   37

or (b) in the aggregate result in damages to the other party in excess of
$50,000, shall constitute, for purposes of this Agreement, a "Material Adverse
Breach."

         10.9 Limitation of Liability. Neither TBA, Concert Services, nor the
Shareholders shall have any liability for breach of the representations,
warranties and covenants made by them and contained in this Agreement unless
such breach is a Material Adverse Breach. IN ADDITION, EXCEPT IN CASES OF FRAUD,
THE AGGREGATE, MAXIMUM LIABILITY UNDER ARTICLE 9 HEREOF OF EACH OF (i) THE
SHAREHOLDERS COLLECTIVELY, AND (ii) TBA, SHALL BE AN AMOUNT EQUAL TO THE
PURCHASE PRICE PAID PURSUANT TO SECTION 1.2 HEREOF.

         [THE REMAINDER OF THIS PAGE HAS BEEN INTENTIONALLY LEFT BLANK.]

                                      -33-

<PAGE>   38

                            STOCK PURCHASE AGREEMENT

                                 Signature Page

         IN WITNESS WHEREOF, TBA, the Shareholders and Concert Services have
caused this Agreement to be executed on the date first written above by their
respective officers duly authorized.

                                          TBA ENTERTAINMENT CORPORATION

                                          By: /s/ Thomas Jackson Weaver III
                                              -------------------------------
                                               Thomas Jackson Weaver III,
                                               Chief Executive Officer

                                          EJD CONCERT SERVICES, INC.

                                          By: /s/ Edward James Dougherty
                                              -------------------------------
                                               Edward James Dougherty, President

                                          /s/ Edward James Dougherty
                                          -----------------------------------
                                          EDWARD JAMES DOUGHERTY

                                          /s/ Janet L. Dougherty
                                          -----------------------------------
                                          JANET L. DOUGHERTY

                                          /s/ John F. Dougherty
                                          -----------------------------------
                                          JOHN F. DOUGHERTY

                                          /s/ Eva Dougherty
                                          -----------------------------------
                                          EVA DOUGHERTY

                                      -34-

<PAGE>   39

                                      THE ED AND JAN DOUGHERTY CHARITABLE
                                      REMAINDER TRUST

                                      By:  /s/ Edward J. Dougherty
                                          ------------------------------------
                                               Edward J. Dougherty, Co-Trustee

                                      By:  /s/ Janet L. Dougherty
                                          ------------------------------------
                                               Janet L. Dougherty, Co-Trustee

                                      -35-

<PAGE>   40

                                  SCHEDULE 1.2

                          PURCHASE PRICE CONSIDERATION

<TABLE>
<CAPTION>

               Name                               Cash Portion                   Note Amount
               ----                               ------------                   -----------
<S>                                                 <C>                             <C>
John F. Dougherty                                   $216,000                        $24,000
and Eva Dougherty,
Joint Tenants

Edward James Dougherty                              $162,000                        $18,000
and Janet L. Dougherty,
Joint Tenants

The Ed and Jan Dougherty                            $162,000                        $18,000
Charitable Remainder                             ______________                 ______________
Trust
               TOTAL                                $540,000                        $60,000

</TABLE>

<PAGE>   41

                                   SCHEDULE 2

                               DISCLOSURE SCHEDULE

<PAGE>   42

                                     ANNEX I

                               OWNERSHIP OF SHARES

<TABLE>
<CAPTION>

                                                             Number of Shares of Concert Services
              Shareholder Name                                            Common Stock
              ----------------                                            ------------
<S>                                                                          <C>
John F. and Eva Dougherty, Joint Tenants                                        4
Edward J. and Janet L. Dougherty, Joint                                         3
Tenants
The Ed and Jan Dougherty Charitable                                             3
Remainder Trust
</TABLE>

<PAGE>   43

                                    EXHIBIT A

                       FORM OF ADJUSTABLE PROMISSORY NOTE

<PAGE>   44

                                    EXHIBIT B

                          FORM OF EMPLOYMENT AGREEMENT

<PAGE>   45

                                    EXHIBIT C

                          FORM OF CONSULTING AGREEMENT

<PAGE>   46

                                    EXHIBIT D

                        FORM OF AGENT SERVICES AGREEMENT<PAGE>   1
                                                                    EXHIBIT 10.1

================================================================================

                                CREDIT AGREEMENT

                                      AMONG

                               ORTHALLIANCE, INC.,

                            THE LENDERS NAMED HEREIN,

                                       AND

                           FIRST UNION NATIONAL BANK,
                                    AS AGENT

                      $75,000,000 REVOLVING CREDIT FACILITY

                                  LEAD ARRANGER
                          FIRST UNION SECURITIES, INC.

                           DATED AS OF APRIL 14, 2000

================================================================================

<PAGE>   2

                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                                  Page
                                                                                  ----
<S>                                                                                 <C>
ARTICLE I............................................................................5

DEFINITIONS..........................................................................5
1.1        Defined Terms.............................................................5
1.2        Accounting Terms.........................................................21
1.3        Other Terms; Construction................................................21

ARTICLE II..........................................................................21

AMOUNT AND TERMS OF THE LOANS.......................................................21
2.1        Commitments..............................................................21
2.2        Borrowings...............................................................22
2.3        Disbursements; Funding Reliance; Domicile of Loans.......................23
2.4        Notes....................................................................23
2.5        Termination and Reduction of Commitments.................................24
2.6        Mandatory Payments and Prepayments.......................................24
2.7        Voluntary Prepayments....................................................24
2.8        Interest.................................................................25
2.9        Fees.....................................................................26
2.10       Interest Periods.........................................................27
2.11       Conversions and Continuations............................................28
2.12       Method of Payments; Computations.........................................28
2.13       Recovery of Payments.....................................................30
2.14       Use of Proceeds..........................................................30
2.15       Pro Rata Treatment.......................................................30
2.16       Increased Costs; Change in Circumstances; Illegality; etc................31
2.17       Taxes....................................................................33
2.18       Compensation.............................................................35

ARTICLE III.........................................................................35

CONDITIONS OF BORROWING.............................................................35
3.1        Conditions of Initial Borrowing..........................................35
3.2        Conditions of All Borrowings.............................................38

ARTICLE IV..........................................................................39

REPRESENTATIONS AND WARRANTIES......................................................39
4.1        Corporate Organization and Power.........................................39
4.2        Authorization; Enforceability............................................39
4.3        No Violation.............................................................39
4.4        Governmental and Third-Party Authorization; Permits......................40
4.5        Litigation...............................................................40
</TABLE>

<PAGE>   3

<TABLE>
<S>                                                                                 <C>
4.6        Taxes....................................................................41
4.7        Subsidiaries.............................................................41
4.8        Full Disclosure..........................................................41
4.9        Margin Regulations.......................................................41
4.10       No Material Adverse Change...............................................42
4.11       Financial Matters........................................................42
4.12       Ownership of Properties..................................................42
4.13       ERISA....................................................................43
4.14       Environmental Matters....................................................43
4.15       Compliance With Laws.....................................................44
4.16       Regulated Industries.....................................................44
4.17       Insurance................................................................44
4.18       Material Contracts.......................................................45
4.19       Security Documents.......................................................45
4.20       Labor Relations..........................................................45

ARTICLE V...........................................................................46

AFFIRMATIVE COVENANTS...............................................................46
5.1        Financial Statements.....................................................46
5.2        Other Business and Financial Information.................................47
5.3        Corporate Existence; Franchises; Maintenance of Properties...............49
5.4        Compliance with Laws.....................................................49
5.5        Payment of Obligations...................................................49
5.6        Insurance................................................................49
5.7        Maintenance of Books and Records; Inspection.............................50
5.8        Permitted Acquisitions...................................................50
5.9        Creation or Acquisition of Subsidiaries..................................51
5.10       Additional Security......................................................52
5.11       Further Assurances.......................................................52

ARTICLE VI..........................................................................53

FINANCIAL COVENANTS.................................................................53
6.1        Leverage Ratio...........................................................53
6.2        Fixed Charge Coverage Ratio..............................................53
6.3        Consolidated Net Worth...................................................53
6.4        Capital Expenditures.....................................................53

ARTICLE VII.........................................................................54

NEGATIVE COVENANTS..................................................................54
7.1        Merger; Consolidation....................................................54
7.2        Indebtedness.............................................................54
7.3        Liens....................................................................55
7.4        Disposition of Assets....................................................56
</TABLE>

                                       2
<PAGE>   4

<TABLE>
<S>                                                                                 <C>
7.5        Investments..............................................................57
7.6        Restricted Payments......................................................58
7.7        Transactions with Affiliates.............................................59
7.8        Lines of Business........................................................59
7.9        Certain Amendments.......................................................59
7.10       Limitation on Certain Restrictions.......................................59
7.11       No Other Negative Pledges................................................60
7.12       Fiscal Year..............................................................60
7.13       Accounting Changes.......................................................60

ARTICLE VIII........................................................................60

EVENTS OF DEFAULT...................................................................60
8.1        Events of Default........................................................60
8.2        Remedies: Termination of Commitments, Acceleration, etc..................63
8.3        Remedies: Set-Off........................................................63

ARTICLE IX..........................................................................63

THE AGENT...........................................................................63
9.1        Appointment..............................................................63
9.2        Nature of Duties.........................................................64
9.3        Exculpatory Provisions...................................................64
9.4        Reliance by Agent........................................................64
9.5        Non-Reliance on Agent and Other Lenders..................................65
9.6        Notice of Default........................................................65
9.7        Indemnification..........................................................66
9.8        The Agent in its Individual Capacity.....................................66
9.9        Successor Agent..........................................................66
9.10       Collateral Matters.......................................................67

ARTICLE X...........................................................................67

MISCELLANEOUS.......................................................................67
10.1       Fees and Expenses........................................................67
10.2       Indemnification..........................................................68
10.3       Governing Law; Consent to Jurisdiction...................................68
10.4       Arbitration; Preservation and Limitation of Remedies.....................69
10.5       Notices..................................................................70
10.6       Amendments, Waivers, etc.................................................71
10.7       Assignments, Participations..............................................71
10.8       No Waiver................................................................74
10.9       Successors and Assigns...................................................74
10.10      Survival.................................................................74
10.11      Severability.............................................................74
10.12      Construction.............................................................74
10.13      Confidentiality..........................................................75
</TABLE>

                                       3
<PAGE>   5

<TABLE>
<S>                                                                                 <C>
10.14      Counterparts; Effectiveness..............................................75
10.15      Disclosure of Information................................................75
10.16      Entire Agreement.........................................................75
10.17      Amended and Restated Credit Agreement....................................76

                                    EXHIBITS

Exhibit A            Form of Note
Exhibit B-1          Form of Notice of Borrowing
Exhibit B-2          Form of Notice of Conversion/Continuation
Exhibit C            Form of Compliance Certificate
Exhibit D            Form of Assignment and Acceptance
Exhibit E            First Amended and Restated Pledge and Security Agreement
Exhibit F            Subsidiary Guaranty
Exhibit G            Form of Opinion of Munger, Tolles & Olson
Exhibit H            Form of Financial Condition Certificate
Exhibit I            Form of Compliance Certificate for Permitted Acquisitions

                                    SCHEDULES

Schedule 1.1         Excluded Subsidiaries
Schedule 1.1(a)      Example of Permitted Subordinated Debt Instrument
Schedule 1.1(b)      New Image Acquisition Pro Forma EBITDA Adjustments
Schedule 4.4         Consents and Approvals
Schedule 4.5         Litigation
Schedule 4.7         Subsidiaries
Schedule 4.12        Real Property Interests
Schedule 4.17        Insurance
Schedule 4.18        Material Contracts
Schedule 5.9         Subsidiary Guarantors
Schedule 7.2         Indebtedness
Schedule 7.3         Liens
Schedule 7.5         Investments
Schedule 7.7         Transactions with Affiliates
</TABLE>

                                       4
<PAGE>   6

                                CREDIT AGREEMENT

           THIS CREDIT AGREEMENT, dated as of the ______ day of April, 2000
(this "Agreement"), is made among ORTHALLIANCE, INC., a Delaware corporation
with its principal offices in Torrance, California (the "Borrower"), the banks
and financial institutions listed on the signature pages hereto or that become
parties hereto after the date hereof (collectively, the "Lenders"), and FIRST
UNION NATIONAL BANK ("First Union"), as agent for the Lenders (in such capacity,
the "Agent").

                                    RECITALS

           A. The Borrower has requested that the Lenders make available to the
Borrower a revolving credit facility in the aggregate principal amount of
$75,000,000. The Borrower will use the proceeds of this facility for working
capital and general corporate purposes, including permitted acquisitions and
permitted repurchases of the Borrower's common stock, all as more fully
described herein.

           B. The Lenders are willing to make available to the Borrower the
credit facility described herein subject to and on the terms and conditions set
forth in this Agreement. This Agreement amends and restates the Credit
Agreement, dated as of March 26, 1999, among the Borrower, the Agent and the
Lenders thereto.

                                    AGREEMENT

           NOW, THEREFORE, in consideration of the mutual provisions, covenants
and agreements herein contained, the parties hereto hereby agree as follows:

                                   ARTICLE I.

                                   DEFINITIONS

           1.1. Defined Terms. For purposes of this Agreement, in addition to
the terms defined elsewhere herein, the following terms shall have the meanings
set forth below (such meanings to be equally applicable to the singular and
plural forms thereof):

           "Account Designation Letter" shall mean a letter from the Borrower to
the Agent, duly completed and signed by an Authorized Officer and in form and
substance satisfactory to the Agent, listing any one or more accounts to which
the Borrower may from time to time request the Agent to forward the proceeds of
any Loans made hereunder.

           "Acquisition" shall mean any transaction or series of related
transactions, consummated on or after the date hereof, by which the Borrower
directly, or indirectly through one or more Subsidiaries, (i) acquires any going
business, or all or substantially all of the assets, of any

                                       5
<PAGE>   7

Person, whether through purchase of assets, merger or otherwise, or (ii)
acquires securities or other ownership interests of any Person having at least a
majority of combined voting power of the then outstanding securities or other
ownership interests of such Person.

           "Acquisition Amount" shall mean, with respect to any Acquisition, the
sum (without duplication) of (i) the amount of cash paid by the Borrower and its
Subsidiaries in connection with such Acquisition, (ii) the Fair Market Value of
all Capital Stock of the Borrower issued or given in connection with such
Acquisition, (iii) the amount (determined by using the face amount or the amount
payable at maturity, whichever is greater) of all Indebtedness incurred, assumed
or acquired by the Borrower and its Subsidiaries in connection with such
Acquisition, (iv) all additional purchase price amounts in connection with such
Acquisition in the form of earnouts and other contingent obligations that should
be recorded as a liability on the balance sheet of the Borrower and its
Subsidiaries or expensed, in either event in accordance with GAAP, Regulation
S-X under the Securities Act of 1933, as amended, or any other rule or
regulation of the Securities and Exchange Commission, (v) all amounts paid in
respect of covenants not to compete, consulting agreements, severance agreements
and other affiliated contracts in connection with such Acquisition, (vi) the
amount of all transaction fees and expenses (including, without limitation,
legal, accounting and finders' fees and expenses) incurred by the Borrower and
its Subsidiaries in connection with such Acquisition and (vii) the aggregate
fair market value of all other consideration given by the Borrower and its
Subsidiaries in connection with such Acquisition.

           "Adjusted Base Rate" shall mean, at any time with respect to any Base
Rate Loan, a rate per annum equal to the Base Rate as in effect at such time
plus the Applicable Margin Percentage for Base Rate Loans as in effect at such
time.

           "Adjusted LIBOR Rate" shall mean, at any time with respect to any
LIBOR Loan, a rate per annum equal to the LIBOR Rate as in effect at such time
plus the Applicable Margin Percentage for LIBOR Loans as in effect at such time.

           "Adjustment Date" shall have the meaning given to such term in the
definition of the term "Applicable Margin Percentage."

           "Affiliate" shall mean, as to any Person, each other Person that
directly, or indirectly through one or more intermediaries, owns or controls, is
controlled by or under common control with, such Person or is a director or
officer of such Person. For purposes of this definition, with respect to any
Person "control" shall mean (i) the possession, direct or indirect, of the power
to direct or cause the direction of the management and policies of such Person,
whether through the ownership of voting securities, by contract or otherwise, or
(ii) the beneficial ownership of securities or other ownership interests of such
Person having 10% or more of the combined voting power of the then outstanding
securities or other ownership interests of such Person ordinarily (and apart
from rights accruing under special circumstances) having the right to vote in
the election of directors or other governing body of such Person.

           "Affiliated Orthodontist" shall mean an orthodontist or dentist or
group of orthodontists or dentists (including in each case professional
corporations) that has entered into a Service Agreement with the Borrower or its
Subsidiaries.

                                       6
<PAGE>   8

           "Agent" shall mean First Union, in its capacity as Agent appointed
under ARTICLE IX, and its successors and permitted assigns in such capacity.

           "Agreement" shall mean this Credit Agreement, including all Schedules
and Exhibits hereto, as amended, modified or supplemented from time to time.

           "Annualized EBITDA" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis, as of the last day of any fiscal quarter,
the product of (i) Consolidated EBITDA for the two (2) consecutive fiscal
quarters ending on such date, multiplied by (ii) two (2).

           "Applicable Margin Percentage" shall mean, at any time from and after
the Closing Date, the applicable percentage (a) to be added to the Base Rate
pursuant to SECTION 2.8 for purposes of determining the Adjusted Base Rate, (b)
to be added to the LIBOR Rate pursuant to SECTION 2.8 for purposes of
determining the Adjusted LIBOR Rate, and (c) to be used in calculating the
commitment fee payable pursuant to SECTION 2.9(b), in each case as determined
under the following matrix with reference to the Leverage Ratio:

<TABLE>
<CAPTION>
                                                                    Applicable Margin      Applicable Margin
                                                                     Percentage for          Percentage for         Applicable
Tier         Leverage Ratio                                            LIBOR Loans           Base Rate Loans      Commitment Fee
----         --------------                                         -----------------      ------------------     --------------
<S>          <C>                                                    <C>                     <C>                    <C>
I.           Less than or equal to 2.0 to 1.0                           2.500%                  1.500%                 0.375%

II.          Greater  than 2.0 to 1.0 but less than or equal
             to 2.5 to 1.0                                              2.750%                  1.750%                 0.500%

III.         Greater than 2.5 to 1.0
             but less than or equal to 3.0 to 1.0                       3.000%                  2.000%                 0.500%

IV.          Greater than 3.0 to 1.0                                    3.250%                  2.250%                 0.500%
</TABLE>

On each Adjustment Date (as hereinafter defined), the Applicable Margin
Percentage for all Loans and the commitment fee payable pursuant to SECTION
2.9(b) shall be adjusted effective as of such date (based upon the calculation
of the Leverage Ratio as of the last day of the fiscal period to which such
Adjustment Date relates) in accordance with the above matrix; provided, however,
that, notwithstanding the foregoing or anything else herein to the contrary, if
at any time the Borrower shall have failed to deliver the financial statements
and a Compliance Certificate as required by SECTION 5.1(a) or SECTION 5.1(b), as
the case may be, and SECTION 5.2(a), or if at any time a Default or Event of
Default shall have occurred and be continuing, then at the election of the
Required Lenders, at all times from and including the date on which such
statements and Compliance Certificate are required to have been delivered (or
the date of occurrence of such Default or Event of Default, as the case may be)
to the date on which the same shall have been delivered (or such Default or
Event of Default cured or waived, as the case may be), each Applicable Margin
Percentage shall be determined in accordance with the

                                       7
<PAGE>   9

above matrix as if the Leverage Ratio were greater than 3.0 to 1.0
(notwithstanding the actual Leverage Ratio). For purposes of this definition,
"Adjustment Date" shall mean, with respect to any fiscal quarter of the Borrower
beginning with the fiscal quarter ending June 30, 2000, the tenth (10th) day
(or, if such day is not a Business Day, on the next succeeding Business Day)
after delivery by the Borrower in accordance with SECTION 5.1(a) or Section
5.1(b), as the case may be, of (i) financial statements for the most recently
completed applicable fiscal period and (ii) a duly completed Compliance
Certificate with respect to such fiscal period. Until the first Adjustment Date,
the Applicable Margin Percentage shall be as shown for Tier IV in the above
matrix.

           "Assignee" shall have the meaning given to such term in SECTION
10.7(a).

           "Assignment and Acceptance" shall mean an Assignment and Acceptance
entered into between a Lender and an Assignee and accepted by the Agent and the
Borrower, in substantially the form of EXHIBIT D.

           "Authorized Officer" shall mean, with respect to any action specified
herein, any officer of the Borrower duly authorized by resolution of the board
of directors of the Borrower to take such action on its behalf, and whose
signature and incumbency shall have been certified to the Agent by the secretary
or an assistant secretary of the Borrower.

           "Bankruptcy Code" shall mean 11 U.S.C. Sections 101 et seq., as
amended from time to time, and any successor statute.

           "Base Rate" shall mean the higher of (i) the per annum interest rate
publicly announced from time to time by First Union in Charlotte, North
Carolina, to be its prime rate (which may not necessarily be its best lending
rate), as adjusted to conform to changes as of the opening of business on the
date of any such change in such prime rate, and (ii) the Federal Funds Rate plus
0.5% per annum, as adjusted to conform to changes as of the opening of business
on the date of any such change in the Federal Funds Rate.

           "Base Rate Loan" shall mean, at any time, any Loan that bears
interest at such time at the applicable Adjusted Base Rate.

           "Borrower Margin Stock" shall mean shares of capital stock of the
Borrower that are held by the Borrower or any of its Subsidiaries and that
constitute Margin Stock.

           "Borrowing" shall mean the incurrence by the Borrower (including as a
result of conversions and continuations of outstanding Loans pursuant to SECTION
2.11) on a single date of one or more Loans of a single Type and, in the case of
LIBOR Loans, as to which a single Interest Period is in effect.

           "Borrowing Date" shall mean, with respect to any Borrowing, the date
upon which such Borrowing is made.

           "Business Day" shall mean (i) any day other than a Saturday or
Sunday, a legal holiday or a day on which commercial banks in Charlotte, North
Carolina are required by law to be

                                       8
<PAGE>   10

closed and (ii) in respect of any determination relevant to a LIBOR Loan, any
such day that is also a day on which tradings are conducted in the London
interbank Eurodollar market.

           "Capital Stock" shall mean (i) with respect to any Person that is a
corporation, any and all shares, interests or equivalents in capital stock
(whether voting or nonvoting, and whether common or preferred) of such
corporation, and (ii) with respect to any Person that is not a corporation, any
and all partnership, membership, limited liability company or other equity
interests of such Person; and in each case, any and all warrants, rights or
options to purchase any of the foregoing.

           "Cash Equivalents" shall mean (i) securities issued or
unconditionally guaranteed by the United States of America or any agency or
instrumentality thereof, backed by the full faith and credit of the United
States of America and maturing within 90 days from the date of acquisition, (ii)
commercial paper issued by any Person organized under the laws of the United
States of America, maturing within 90 days from the date of acquisition and, at
the time of acquisition, having a rating of at least A-1 or the equivalent
thereof by Standard & Poor's Ratings Services or at least P-1 or the equivalent
thereof by Moody's Investors Service, Inc., (iii) time deposits and certificates
of deposit maturing within 90 days from the date of issuance and issued by a
bank or trust company organized under the laws of the United States of America
or any state thereof that has combined capital and surplus of at least
$500,000,000 and that has (or is a subsidiary of a bank holding company that
has) a long-term unsecured debt rating of at least A or the equivalent thereof
by Standard & Poor's Ratings Services or at least A2 or the equivalent thereof
by Moody's Investors Service, Inc., (iv) repurchase obligations with a term not
exceeding seven (7) days with respect to underlying securities of the types
described in clause (i) above entered into with any bank or trust company
meeting the qualifications specified in clause (iii) above, and (v) money market
funds at least 95% of the assets of which are continuously invested in
securities of the type described in clause (i) above.

           "Closing Date" shall mean the date upon which the conditions
precedent to the initial Borrowing set forth in SECTION 3.1 shall have been
satisfied.

           "Collateral" shall mean all right, title and interest of the Borrower
and each of its Subsidiaries in (i) the Service Agreements and the proceeds
thereof, (ii) the Stock (as defined in the Pledge and Security Agreement) owned
by such Borrower or Subsidiary and the proceeds thereof, (iii) the Accounts (as
defined in the Pledge and Security Agreement) owned by such Borrower or
Subsidiary and the proceeds thereof, and (iv) all other property and interests
in property that shall from time to time be pledged or be purported to be
pledged as direct or indirect security for the Obligations pursuant to any one
or more of the Security Documents.

           "Commitment" shall mean, with respect to any Lender at any time, the
amount set forth opposite such Lender's name on its signature page hereto under
the caption "Commitment" or, if such Lender has entered into one or more
Assignment and Acceptances, the amount set forth for such Lender at such time in
the Register maintained by the Agent pursuant to SECTION 10.7(b) as such
Lender's "Commitment," as such amount may be reduced at or prior to such time
pursuant to the terms hereof.

                                       9
<PAGE>   11

           "Compliance Certificate" shall mean a fully completed and duly
executed certificate in the form of EXHIBIT C, together with a Covenant
Compliance Worksheet.

           "Consolidated EBITDA" shall mean, for the Borrower and its
Subsidiaries on a consolidated basis, for any period, the aggregate of (i)
Consolidated Net Income for such period, plus (ii) the sum of Consolidated
Interest Expense, federal, state, local and other income taxes, depreciation,
amortization of intangible assets, and extraordinary or nonrecurring noncash
losses (including in connection with the sale or write-down of assets) and other
noncash expenses or charges reducing income for such period, all to the extent
taken into account in the calculation of Consolidated Net Income for such
period, minus (iii) the sum of extraordinary or nonrecurring cash or noncash
gains (including in connection with the sale or write-up of assets) and other
noncash credits increasing income for such period, all to the extent taken into
account in the calculation of Consolidated Net Income for such period. For the
fiscal quarter in which the New Image Acquisition is consummated and for the
prior fiscal quarter, Consolidated EBITDA shall be calculated on a pro forma
basis as if the New Image Acquisition was consummated at the start of such prior
fiscal quarter and the operating results of New Image were included with those
of the Borrower for such periods, with the additional adjustments shown on
SCHEDULE 1.1(b).

           "Consolidated Funded Debt" shall mean, as of any date of
determination, the aggregate (without duplication) of all Funded Debt of the
Borrower and its Subsidiaries as of such date, determined on a consolidated
basis in accordance with GAAP. For purposes of determining Consolidated Funded
Debt as of any date, each Contingent Obligation of the Borrower and its
Subsidiaries required to be included in such determination shall be valued at
the maximum aggregate principal amount (whether or not drawn or outstanding) of
the Indebtedness that is the corresponding "primary obligation" (as such term is
defined in the definition of Contingent Obligation) as of such date.

           "Consolidated Interest Expense" shall mean, for any period, the sum
(without duplication) of (i) total interest expense of the Borrower and its
Subsidiaries for such period in respect of Consolidated Funded Debt (including,
without limitation, all such interest expense accrued or capitalized during such
period, whether or not actually paid during such period), (ii) all net amounts
payable under or in respect of Hedge Agreements, to the extent paid or accrued
by the Borrower and its Subsidiaries during such period, and (iii) all
commitment fees and other ongoing fees in respect of Consolidated Funded Debt
(including the commitment fee provided for under SECTION 2.9(b) and the fees
provided for under the Fee Letter) paid, accrued or capitalized during such
period.

           "Consolidated Net Income" shall mean, for any period, net income (or
loss) for the Borrower and its Subsidiaries for such period, determined on a
consolidated basis in accordance with GAAP.

           "Consolidated Net Worth" shall mean, as of any date of determination,
the net worth of the Borrower and its Subsidiaries as of such date, determined
on a consolidated basis in accordance with GAAP but excluding any Disqualified
Capital Stock.

           "Contingent Obligation" shall mean, with respect to any Person, any
direct or indirect liability of such Person with respect to any Indebtedness,
liability or other obligation (the

                                       10
<PAGE>   12

"primary obligation") of another Person (the "primary obligor"), whether or not
contingent, (a) to purchase, repurchase or otherwise acquire such primary
obligation or any property constituting direct or indirect security therefor,
(b) to advance or provide funds (i) for the payment or discharge of any such
primary obligation or (ii) to maintain working capital or equity capital of the
primary obligor or otherwise to maintain the net worth or solvency or any
balance sheet item, level of income or financial condition of the primary
obligor, (c) to purchase property, securities or services primarily for the
purpose of assuring the owner of any such primary obligation of the ability of
the primary obligor in respect thereof to make payment of such primary
obligation or (d) otherwise to assure or hold harmless the owner of any such
primary obligation against loss or failure or inability to perform in respect
thereof; provided, however, that, with respect to the Borrower and its
Subsidiaries, the term Contingent Obligation shall not include endorsements for
collection or deposit in the ordinary course of business.

           "Corporate Capital Expenditures" shall mean, for any period, the
aggregate amount (whether paid in cash or accrued as a liability) that would, in
accordance with GAAP, be included on the consolidated statement of cash flows of
the Borrower and its Subsidiaries for such period as additions to equipment,
fixed assets, real property or improvements or other capital assets (including,
without limitation, capital lease obligations and expenditures made in
connection with the establishment of a practice for an Affiliated Orthodontist);
provided, however, that Corporate Capital Expenditures shall not include (i) any
such expenditures for replacements and substitutions for capital assets, to the
extent made with the proceeds of insurance, (ii) the Acquisition Amount of
Permitted Acquisitions, or (iii) Practice Capital Expenditures.

           "Covenant Compliance Worksheet" shall mean a fully completed
worksheet in the form of Attachment A to EXHIBIT C.

           "Credit Documents" shall mean this Agreement, the Notes, the Fee
Letter, the Pledge and Security Agreement, the Subsidiary Guaranty, any other
Security Documents, and all other agreements, instruments, documents and
certificates now or hereafter executed and delivered to the Agent or any Lender
by or on behalf of the Borrower or any of its Subsidiaries with respect to this
Agreement and the transactions contemplated hereby, in each case as amended,
modified, supplemented or restated from time to time.

           "Default" shall mean any event or condition that, with the passage of
time or giving of notice, or both, would constitute an Event of Default.

           "Disqualified Capital Stock" means, with respect to any Person, any
Capital Stock of such Person that, by its terms (or by the terms of any security
into which it is convertible or for which it is exchangeable), or upon the
happening of any event or otherwise, (i) matures or is mandatorily redeemable or
subject to any mandatory repurchase requirement, pursuant to a sinking fund
obligation or otherwise, (ii) is redeemable or subject to any mandatory
repurchase requirement at the sole option of the holder thereof, or (iii) is
convertible into or exchangeable for (whether at the option of the issuer or the
holder thereof) (a) debt securities or (b) any Capital Stock referred to in (i)
or (ii) above, in each case under (i), (ii) or (iii) above at any time on or
prior to the Maturity Date; provided, however, that only the portion of Capital
Stock that so matures or is mandatorily redeemable, is so redeemable at the
option of the holder thereof, or is

                                       11
<PAGE>   13

so convertible or exchangeable on or prior to the Maturity Date shall be deemed
to be Disqualified Capital Stock.

           "Dollars" or "$" shall mean dollars of the United States of America.

           "ERISA" shall mean the Employee Retirement Income Security Act of
1974, as amended from time to time, and any successor statute, and all rules and
regulations from time to time promulgated thereunder.

           "ERISA Affiliate" shall mean any Person (including any trade or
business, whether or not incorporated) that would be deemed to be under "common
control" with, or a member of the same "controlled group" as, the Borrower or
any of its Subsidiaries, within the meaning of Sections 414(b), (c) or
(o)(without regard to Section 414(m)) of the Internal Revenue Code or Section
4001 of ERISA.

           "ERISA Event" shall mean any of the following with respect to a Plan
or Multiemployer Plan, as applicable: (i) a Reportable Event with respect to a
Plan or a Multiemployer Plan, (ii) a complete or partial withdrawal by the
Borrower or any ERISA Affiliate from a Multiemployer Plan that results in
liability under Section 4201 or 4204 of ERISA, or the receipt by the Borrower or
any ERISA Affiliate of notice from a Multiemployer Plan that it is in
reorganization or insolvency pursuant to Section 4241 or 4245 of ERISA or that
it intends to terminate or has terminated under Section 4041A of ERISA, (iii)
the distribution by the Borrower or any ERISA Affiliate under Section 4041 or
4041A of ERISA of a notice of intent to terminate any Plan or the taking of any
action to terminate any Plan, (iv) the commencement of proceedings by the PBGC
under Section 4042 of ERISA for the termination of, or the appointment of a
trustee to administer, any Plan, or the receipt by the Borrower or any ERISA
Affiliate of a notice from any Multiemployer Plan that such action has been
taken by the PBGC with respect to such Multiemployer Plan, (v) the institution
of a proceeding by any fiduciary of any Multiemployer Plan against the Borrower
or any ERISA Affiliate to enforce Section 515 of ERISA, which is not dismissed
within thirty (30) days, (vi) the imposition upon the Borrower or any ERISA
Affiliate of any liability under Title IV of ERISA, other than for PBGC premiums
due but not delinquent under Section 4007 of ERISA, or the imposition or
threatened imposition of any Lien upon any assets of the Borrower or any ERISA
Affiliate as a result of any alleged failure to comply with the Internal Revenue
Code or ERISA in respect of any Plan, (vii) the engaging in or otherwise
becoming liable for a nonexempt Prohibited Transaction by the Borrower or any
ERISA Affiliate, (viii) a violation of the applicable requirements of Section
404 or 405 of ERISA or the exclusive benefit rule under Section 401(a) of the
Internal Revenue Code by any fiduciary of any Plan for which the Borrower or any
of its ERISA Affiliates may be directly or indirectly liable or (ix) the
adoption of an amendment to any Plan that, pursuant to Section 401(a)(29) of the
Internal Revenue Code or Section 307 of ERISA, would result in the loss of
tax-exempt status of the trust of which such Plan is a part if the Borrower or
an ERISA Affiliate fails to timely provide security to such Plan in accordance
with the provisions of such sections.

           "Eligible Assignee" shall mean (i) a commercial bank organized under
the laws of the United States or any state thereof and having total assets in
excess of $1,000,000,000, (ii) a commercial bank organized under the laws of any
other country that is a member of the Organization for Economic Cooperation and
Development or any successor thereto (the

                                       12
<PAGE>   14

"OECD") or a political subdivision of any such country and having total assets
in excess of $1,000,000,000, provided that such bank or other financial
institution is acting through a branch or agency located in the United States,
in the country under the laws of which it is organized or in another country
that is also a member of the OECD, (iii) the central bank of any country that is
a member of the OECD, (iv) a finance company, insurance company or other
financial institution or fund that is engaged in making, purchasing or otherwise
investing in loans in the ordinary course of its business and having total
assets in excess of $500,000,000, (v) any Affiliate of an existing Lender or
(vi) any other Person approved by the Required Lenders (which approval shall not
be unreasonably withheld), in each case subject to the approval of the Borrower
(which approval shall not be unreasonably withheld); provided, however, that no
such approval by the Borrower shall be required if a Default or Event of Default
has occurred and is continuing.

           "Environmental Claims" shall mean any and all administrative,
regulatory or judicial actions, suits, demands, demand letters, claims, liens,
accusations, allegations, notices of noncompliance or violation, investigations
(other than internal reports prepared by any Person in the ordinary course of
its business and not in response to any third party action or request of any
kind) or proceedings relating in any way to any actual or alleged violation of
or liability under any Environmental Law or relating to any permit issued, or
any approval given, under any such Environmental Law (collectively, "Claims"),
including, without limitation, (i) any and all Claims by Governmental
Authorities for enforcement, cleanup, removal, response, remedial or other
actions or damages pursuant to any applicable Environmental Law and (ii) any and
all Claims by any third party seeking damages, contribution, indemnification,
cost recovery, compensation or injunctive relief resulting from Hazardous
Substances or arising from alleged injury or threat of injury to human health or
the environment.

           "Environmental Laws" shall mean any and all federal, state and local
laws, statutes, ordinances, rules, regulations, permits, licenses, approvals,
rules of common law and orders of courts or Governmental Authorities, relating
to the protection of human health or occupational safety or the environment, now
or hereafter in effect and in each case as amended from time to time, including,
without limitation, requirements pertaining to the manufacture, processing,
distribution, use, treatment, storage, disposal, transportation, handling,
reporting, licensing, permitting, investigation or remediation of Hazardous
Substances.

           "Event of Default" shall have the meaning given to such term in
SECTION 8.1.

           "Exchange Act" shall mean the Securities Exchange Act of 1934, as
amended from time to time, and any successor statute, and all rules and
regulations from time to time promulgated thereunder.

           "Excluded Subsidiaries" shall mean the Subsidiaries listed on
SCHEDULE 1.1, provided that, other than as noted on SCHEDULE 1.1, any such
Subsidiary shall no longer qualify as an Excluded Subsidiary if at any time it
enters into a Service Agreement or holds assets with a fair market value in
excess of $100,000.

           "Facility" shall mean the revolving line of credit facility
established by the Lenders under SECTION 2.1.

                                       13
<PAGE>   15

           "Fair Market Value" shall mean, with respect to any Capital Stock of
the Borrower given in connection with an Acquisition, the value given to such
Capital Stock for purposes of such Acquisition by the parties thereto, as
determined in good faith pursuant to the relevant acquisition agreement or
otherwise in connection with such Acquisition.

           "Federal Funds Rate" shall mean, for any period, a fluctuating per
annum interest rate (rounded upwards, if necessary, to the nearest 1/100 of one
percentage point) equal for each day during such period to the weighted average
of the rates on overnight federal funds transactions with members of the Federal
Reserve System arranged by federal funds brokers, as published for such day (or,
if such day is not a Business Day, for the next preceding Business Day) by the
Federal Reserve Bank of New York, or if such rate is not so published for any
day that is a Business Day, the average of the quotations for such day on such
transactions received by the Agent from three federal funds brokers of
recognized standing selected by the Agent.

           "Federal Reserve Board" shall mean the Board of Governors of the
Federal Reserve System or any successor thereto.

           "Fee Letter" shall mean the letter from First Union to the Borrower,
dated December 17, 1999, relating to certain fees payable by the Borrower in
respect of the transactions contemplated by this Agreement, as amended, modified
or supplemented from time to time.

           "Financial Condition Certificate" shall mean a fully completed and
duly executed certificate, substantially in the form of EXHIBIT H, together with
the attachments thereto.

           "Financial Officer" shall mean, with respect to the Borrower, the
chief financial officer, principal accounting officer or treasurer of the
Borrower.

           "Funded Debt" shall mean, with respect to any Person, all
Indebtedness of such Person that by its terms or by the terms of any instrument
or agreement relating thereto matures more than one year from, or is renewable
or extendable at the option of the debtor to a date more than one year from, the
date of creation thereof (including an option of the debtor under a revolving
credit or similar arrangement obligating the lender or lenders to extend credit
over a period of one year or more), including any current maturities of such
Indebtedness.

           "GAAP" shall mean generally accepted accounting principles, as set
forth in the statements, opinions and pronouncements of the Accounting
Principles Board, the American Institute of Certified Public Accountants and the
Financial Accounting Standards Board, consistently applied and maintained, as in
effect from time to time (subject to the provisions of SECTION 1.2).

           "Governmental Authority" shall mean any nation or government, any
state or other political subdivision thereof and any central bank thereof, any
municipal, local, city or county government, and any entity exercising
executive, legislative, judicial, regulatory or administrative functions of or
pertaining to government, and any corporation or other entity owned or
controlled, through stock or capital ownership or otherwise, by any of the
foregoing.

           "Hazardous Substances" shall mean any substances or materials (i)
that are or become defined as hazardous wastes, hazardous substances,
pollutants, contaminants or toxic substances

                                       14
<PAGE>   16

under any Environmental Law, (ii) that are defined by any Environmental Law as
toxic, explosive, corrosive, ignitable, infectious, radioactive, mutagenic or
otherwise hazardous, (iii) the presence of which require investigation or
response under any Environmental Law, (iv) that constitute a nuisance, trespass
or health or safety hazard to Persons or neighboring properties, (v) that
consist of underground or aboveground storage tanks, whether empty, filled or
partially filled with any substance, or (vi) that contain, without limitation,
asbestos, polychlorinated biphenyls, urea formaldehyde foam insulation,
petroleum hydrocarbons, petroleum derived substances or wastes, crude oil,
nuclear fuel, natural gas or synthetic gas.

           "Hedge Agreement" shall mean any interest or foreign currency rate
swap, cap, collar, option, hedge, forward rate or other similar agreement or
arrangement designed to protect against fluctuations in interest rates or
currency exchange rates, with respect to the Notes.

           "Indebtedness" shall mean, with respect to any Person (without
duplication), (i) all indebtedness and obligations of such Person for borrowed
money or in respect of loans or advances of any kind, (ii) all obligations of
such Person evidenced by notes, bonds, debentures or similar instruments, (iii)
all reimbursement obligations of such Person with respect to surety bonds,
letters of credit and bankers' acceptances (in each case, whether or not drawn
or matured and in the stated amount thereof), (iv) all obligations of such
Person to pay the deferred purchase price of property or services, (v) all
indebtedness created or arising under any conditional sale or other title
retention agreement with respect to property acquired by such Person, (vi) all
obligations of such Person as lessee under leases that are or are required to
be, in accordance with GAAP, recorded as capital leases, to the extent such
obligations are required to be so recorded, (vii) all Disqualified Capital Stock
issued by such Person, with the amount of Indebtedness represented by such
Disqualified Capital Stock being equal to the greater of its voluntary or
involuntary liquidation preference and its maximum fixed repurchase price, but
excluding accrued dividends, if any (for purposes hereof, the "maximum fixed
repurchase price" of any Disqualified Capital Stock that does not have a fixed
repurchase price shall be calculated in accordance with the terms of such
Disqualified Capital Stock as if such Disqualified Capital Stock were purchased
on any date on which Indebtedness shall be required to be determined pursuant to
this Agreement, and if such price is based upon, or measured by, the fair market
value of such Disqualified Capital Stock, such fair market value shall be
determined reasonably and in good faith by the board of directors or other
governing body of the issuer of such Disqualified Capital Stock), (viii) the net
termination obligations of such Person under any Hedge Agreements, calculated as
of any date as if such agreement or arrangement were terminated as of such date,
(ix) all Contingent Obligations of such Person and (x) all indebtedness referred
to in clauses (i) through (ix) above secured by any Lien on any property or
asset owned or held by such Person regardless of whether the indebtedness
secured thereby shall have been assumed by such Person or is nonrecourse to the
credit of such Person.

           "Interest Period" shall have the meaning given to such term in
SECTION 2.10.

           "Internal Revenue Code" shall mean the Internal Revenue Code of 1986,
as amended from time to time, and any successor statute, and all rules and
regulations from time to time promulgated thereunder.

                                       15
<PAGE>   17

           "LIBOR Loan" shall mean, at any time, any Loan that bears interest at
such time at the applicable Adjusted LIBOR Rate.

           "LIBOR Rate" shall mean, with respect to each LIBOR Loan comprising
part of the same Borrowing for any Interest Period, an interest rate per annum
obtained by dividing (i) (y) the rate of interest (rounded upward, if necessary,
to the nearest 1/16 of one percentage point) appearing on Telerate Page 3750 (or
any successor page) or (z) if no such rate is available, the rate of interest
determined by the Agent to be the rate or the arithmetic mean of rates (rounded
upward, if necessary, to the nearest 1/16 of one percentage point) at which
Dollar deposits in immediately available funds are offered by First Union to
first-tier banks in the London interbank Eurodollar market, in each case under
(y) and (z) above at approximately 11:00 a.m., London time, two (2) Business
Days prior to the first day of such Interest Period for a period substantially
equal to such Interest Period and in an amount substantially equal to the amount
of First Union's LIBOR Loan comprising part of such Borrowing, by (ii) the
amount equal to 1.00 minus the Reserve Requirement (expressed as a decimal) for
such Interest Period.

           "Lender" shall mean each financial institution signatory hereto and
each other financial institution that becomes a "Lender" hereunder pursuant to
SECTION 10.7, and their respective successors and assigns.

           "Lending Office" shall mean, with respect to any Lender, the office
of such Lender designated as its "Lending Office" on its signature page hereto
or in an Assignment and Acceptance, or such other office as may be otherwise
designated in writing from time to time by such Lender to the Borrower and the
Agent. A Lender may designate separate Lending Offices as provided in the
foregoing sentence for the purposes of making or maintaining different Types of
Loans, and, with respect to LIBOR Loans, such office may be a domestic or
foreign branch or Affiliate of such Lender.

           "Leverage Ratio" shall mean, as of the last day of any fiscal
quarter, the ratio of (i) Consolidated Funded Debt as of such date to (ii)
Annualized EBITDA as of such date.

           "Licenses" shall mean any and all licenses, including provisional
licenses, certificates of need, accreditations, permits, franchises, rights to
conduct business, approvals by a Governmental Authority or otherwise, consents,
qualifications, operating authority and any other authorizations.

           "Lien" shall mean any mortgage, pledge, hypothecation, assignment,
security interest, lien (statutory or otherwise), preference, priority, charge
or other encumbrance of any nature, whether voluntary or involuntary, including,
without limitation, the interest of any vendor or lessor under any conditional
sale agreement, title retention agreement, capital lease or any other lease or
arrangement having substantially the same effect as any of the foregoing.

           "Limitation" shall mean a revocation, suspension, termination,
impairment, probation, limitation, non-renewal, forfeiture, declaration of
ineligibility, loss of status as a participating provider in a Third Party Payor
Arrangement and the loss of any other rights.

           "Loans" shall have the meaning given to such term in SECTION 2.1.

                                       16
<PAGE>   18

           "Margin Stock" shall have the meaning given to such term in
Regulation U.

           "Material Adverse Change" shall mean a material adverse change in the
condition (financial or otherwise), operations, prospects, business, properties
or assets of the Borrower and its Subsidiaries, taken as a whole.

           "Material Adverse Effect" shall mean a material adverse effect upon
(i) the condition (financial or otherwise), operations, prospects, business,
properties or assets of the Borrower and its Subsidiaries, taken as a whole,
(ii) the ability of the Borrower or any Subsidiary to perform its obligations
under this Agreement or any of the other Credit Documents to which it is a party
or (iii) the legality, validity or enforceability of this Agreement or any of
the other Credit Documents or the rights and remedies of the Agent and the
Lenders hereunder and thereunder.

           "Material Contract" shall have the meaning given to such term in
SECTION 4.18.

           "Maturity Date" shall mean April 13, 2003.

           "Multiemployer Plan" shall mean any "multiemployer plan" within the
meaning of Section 4001(a)(3) of ERISA to which the Borrower or any ERISA
Affiliate makes, is making or is obligated to make contributions or has made or
been obligated to make contributions.

           "New Image" shall mean New Image Orthodontic Group, Inc.

           "New Image Acquisition" shall mean the acquisition by OrthAlliance
New Image, Inc. of certain assets and liabilities of New Image pursuant to that
certain Purchase and Sale Agreement by and among New Image, OrthAlliance New
Image, Inc. and the Borrower, dated as of February 1, 2000.

           "Notes" shall mean the amended and restated promissory notes of the
Borrower in substantially the form of EXHIBIT A, together with any amendments,
modifications and supplements thereto, substitutions therefor and restatements
thereof.

           "Notice of Borrowing" shall have the meaning given to such term in
SECTION 2.2(b).

           "Notice of Conversion/Continuation" shall have the meaning given to
such term in SECTION 2.11(b).

           "Obligations" shall mean all principal of and interest (including, to
the greatest extent permitted by law, post-petition interest) on the Loans and
all fees, expenses, indemnities and other obligations owing, due or payable at
any time by the Borrower to the Agent, any Lender or any other Person entitled
thereto, under this Agreement or any of the other Credit Documents.

           "PBGC" shall mean the Pension Benefit Guaranty Corporation and any
successor thereto.

           "Participant" shall have the meaning given to such term in SECTION
10.7(d).

           "Permitted Acquisition" shall mean (a) any Acquisition with respect
to which all of the following conditions are satisfied: (i) each business
acquired shall be within the permitted lines

                                       17
<PAGE>   19

of business described in SECTION 7.8, (ii) any Capital Stock given as
consideration in connection therewith shall be Capital Stock of the Borrower,
(iii) in the case of an Acquisition involving the acquisition of control of
Capital Stock of any Person, immediately after giving effect to such Acquisition
such Person (or the surviving Person, if the Acquisition is effected through a
merger or consolidation) shall be the Borrower or a Wholly Owned Subsidiary, and
(iv) all of the conditions and requirements of SECTIONS 5.8 AND 5.9 applicable
to such Acquisition are satisfied; or (b) any other Acquisition to which the
Required Lenders (or the Agent on their behalf) shall have given their prior
written consent (which consent may be in their sole discretion and may be given
subject to such additional terms and conditions as the Required Lenders shall
establish) and with respect to which all of the conditions and requirements set
forth in this definition and in SECTION 5.9, and in or pursuant to any such
consent, have been satisfied or waived in writing by the Required Lenders (or
the Agent on their behalf).

           "Permitted Liens" shall have the meaning given to such term in
SECTION 7.3.

           "Permitted Subordinated Debt" shall mean any Indebtedness of the
Borrower or any Subsidiary incurred in respect of a Permitted Acquisition and
evidenced by a written instrument. The terms and conditions of any Permitted
Subordinated Debt shall be substantially similar to those shown on SCHEDULE
1.1(a), including, without limitation, (i) an express statement of subordination
to the payment and performance of the Obligations, (ii) an interest rate not
exceeding the greater of 7% per annum and three percentage points per annum over
the Base Rate (other than upon a default), and (iii) shall not provide for
principal amortization prior to the Maturity Date.

           "Person" shall mean any corporation, association, joint venture,
partnership, limited liability company, organization, business, individual,
trust, government or agency or political subdivision thereof or any other legal
entity.

           "Plan" shall mean any "employee pension benefit plan" within the
meaning of Section 3(2) of ERISA that is subject to the provisions of Title IV
of ERISA (other than a Multiemployer Plan) and to which the Borrower or any
ERISA Affiliate may have any liability.

           "Pledge and Security Agreement" shall mean the First Amended and
Restated Pledge and Security Agreement made by the Borrower and the Subsidiary
Guarantors in favor of the Agent, and dated March 26, 1999 as attached at
EXHIBIT E, as amended, modified or supplemented from time to time.

           "Practice Capital Expenditures" shall mean, for any period, the
aggregate amount (whether paid in cash or accrued as a liability) that would, in
accordance with GAAP, be included on the consolidated statement of cash flows of
the Borrower and its Subsidiaries for such period as additions to equipment,
fixed assets, real property or improvements or other capital assets (including,
without limitation, capital lease obligations); but not including Corporate
Capital Expenditures.

           "Prohibited Transaction" shall mean any transaction described in (i)
Section 406 of ERISA that is not exempt by reason of Section 408 of ERISA or by
reason of a Department of Labor prohibited transaction individual or class
exemption or (ii) Section 4975(c) of the Internal

                                       18
<PAGE>   20

Revenue Code that is not exempt by reason of Section 4975(c)(2) or 4975(d) of
the Internal Revenue Code.

           "Projections" shall have the meaning given to such term in SECTION
4.11(b).

           "Register" shall have the meaning given to such term in SECTION
10.7(b).

           "Regulations D, T, U and X" shall mean Regulations D, T, U and X,
respectively, of the Federal Reserve Board, and any successor regulations.

           "Reimbursement Approvals" shall mean, with respect to all Third Party
Payor Arrangements, any and all certifications, provider numbers, provider
agreements, participation agreements, accreditations and any other similar
agreements with or approvals by Governmental Authorities or other Persons.

           "Reportable Event" shall mean (i) any "reportable event" within the
meaning of Section 4043(c) of ERISA for which the 30-day notice under Section
4043(a) of ERISA has not been waived by the PBGC (including any failure to meet
the minimum funding standard of, or timely make any required installment under,
Section 412 of the Internal Revenue Code or Section 302 of ERISA, regardless of
the issuance of any waivers in accordance with Section 412(d) of the Internal
Revenue Code), (ii) any such "reportable event" subject to advance notice to the
PBGC under Section 4043(b)(3) of ERISA, (iii) any application for a funding
waiver or an extension of any amortization period pursuant to Section 412 of the
Internal Revenue Code, and (iv) a cessation of operations described in Section
4062(e) of ERISA.

           "Required Lenders" shall mean the Lenders holding outstanding Loans
and Commitments representing more than sixty-six and two-thirds percent (66
2/3%) of the aggregate at such time of all outstanding Loans and Commitments.

           "Requirement of Law" shall mean, with respect to any Person, the
charter, articles or certificate of organization or incorporation and bylaws or
other organizational or governing documents of such Person, and any statute,
law, treaty, rule, regulation, order, decree, writ, injunction or determination
of any arbitrator or court or other Governmental Authority, in each case
applicable to or binding upon such Person or any of its property or to which
such Person or any of its property is subject or otherwise pertaining to any or
all of the transactions contemplated by this Agreement and the other Credit
Documents.

           "Reserve Requirement" shall mean, with respect to any Interest
Period, the reserve percentage (expressed as a decimal) in effect from time to
time during such Interest Period, as provided by the Federal Reserve Board,
applied for determining the maximum reserve requirements (including, without
limitation, basic, supplemental, marginal and emergency reserves) applicable to
First Union under Regulation D with respect to "Eurocurrency liabilities" within
the meaning of Regulation D, or under any similar or successor regulation with
respect to Eurocurrency liabilities or Eurocurrency funding.

           "Responsible Officer" shall mean, with respect to the Borrower, the
president, the chief executive officer, the chief financial officer, any
executive officer, or any other Financial Officer

                                       19
<PAGE>   21

of the Borrower, and any other officer or similar official thereof responsible
for the administration of the obligations of the Borrower in respect of this
Agreement.

           "Security Documents" shall mean the Pledge and Security Agreement and
all other pledge or security agreements, mortgages, deeds of trust, assignments
or other similar agreements or instruments executed and delivered from time to
time by the Borrower or any of its Subsidiaries pursuant to SECTION 5.9, 5.10 or
5.11 or otherwise in connection with the transactions contemplated hereby, in
each case as amended, modified or supplemented from time to time.

           "Service Agreements" shall mean the management Service Agreements and
any related consulting agreements between the Borrower and its Subsidiaries and
any Affiliated Orthodontist, whether now existing or hereafter acquired or
arising, together with any and all extensions, modifications, amendments,
renewals, substitutions or replacements thereof.

           "Subsidiary" shall mean, with respect to any Person, any corporation
or other Person of which more than fifty percent (50%) of the outstanding
Capital Stock having ordinary voting power to elect a majority of the board of
directors, board of managers or other governing body of such Person, is at the
time, directly or indirectly, owned or controlled by such Person and one or more
of its other Subsidiaries or a combination thereof (irrespective of whether, at
the time, securities of any other class or classes of any such corporation or
other Person shall or might have voting power by reason of the happening of any
contingency). When used without reference to a parent entity, the term
"Subsidiary" shall be deemed to refer to a Subsidiary of the Borrower.

           "Subsidiary Guarantor" shall mean any Subsidiary of the Borrower that
is or is required by SECTION 3.1(a)(ii) or SECTION 5.9 to be a guarantor under
the Subsidiary Guaranty and has granted, or is required to grant, to the Agent a
Lien upon and security interest in certain of its personal property assets
pursuant to the Pledge and Security Agreement, including, without limitation,
those Subsidiaries listed on SCHEDULE 5.9, any other Subsidiary that has
executed a Service Agreement and any Excluded Subsidiary that ceases to qualify
under the definition thereof.

           "Subsidiary Guaranty" shall mean the Subsidiary Guaranty made by the
Subsidiary Guarantors in favor of the Agent and the Lenders, dated December 30,
1997 and attached as EXHIBIT F, as amended, modified or supplemented from time
to time.

           "Termination Date" shall mean the Maturity Date or such earlier date
of termination of the Commitments pursuant to SECTION 2.5 or SECTION 8.2.

           "Third Party Payor Arrangements" shall mean any and all arrangements
with Medicare, Medicaid, CHAMPUS, and any other Governmental Authority, or
quasi-public agency, Blue Cross, Blue Shield, any managed care plans and
organizations including, without limitation, HMO's and preferred provider
organizations, private commercial insurance companies and any similar third
party arrangements, plans or programs for payment or reimbursement in connection
with orthodontic, dental and other health care services, products or supplies.

           "Type" shall have the meaning given to such term in SECTION 2.2(a).

                                       20
<PAGE>   22

           "Unfunded Pension Liability" shall mean, with respect to any Plan or
Multiemployer Plan, the excess of its benefit liabilities under Section
4001(a)(16) of ERISA over the current value of its assets, determined in
accordance with the applicable assumptions used for funding under Section 412 of
the Code for the applicable plan year.

           "Unutilized Commitment" shall mean, with respect to any Lender at any
time, such Lender's Commitment at such time less the aggregate principal amount
of all Loans made by such Lender that are outstanding at such time.

           "Wholly Owned" shall mean, with respect to any Subsidiary of any
Person, that 100% of the outstanding Capital Stock of such Subsidiary is owned,
directly or indirectly, by such Person.

           1.2. Accounting Terms. Except as specifically provided otherwise in
this Agreement, all accounting terms used herein that are not specifically
defined shall have the meanings customarily given them in accordance with GAAP.
Notwithstanding anything to the contrary in this Agreement, for purposes of
calculation of the financial covenants set forth in ARTICLE VI, all accounting
determinations and computations hereunder shall be made in accordance with GAAP
as in effect as of the date of this Agreement applied on a basis consistent with
the application used in preparing the most recent financial statements of the
Borrower referred to in SECTION 5.1(a). In the event that any changes in GAAP
after such date are required to be applied to the Borrower and would affect the
computation of the financial covenants contained in ARTICLE VI, such changes
shall be followed only from and after the date this Agreement shall have been
amended to take into account any such changes.

           1.3. Other Terms; Construction. Unless otherwise specified or unless
the context otherwise requires, all references herein to sections, annexes,
schedules and exhibits are references to sections, annexes, schedules and
exhibits in and to this Agreement, and all terms defined in this Agreement shall
have the defined meanings when used in any other Credit Document or any
certificate or other document made or delivered pursuant hereto.

                                   ARTICLE II.

                          AMOUNT AND TERMS OF THE LOANS

           2.1. Commitments. Each Lender severally agrees, subject to and on the
terms and conditions of this Agreement, to make loans (each, a "Loan," and
collectively, the "Loans") to the Borrower, from time to time on any Business
Day during the period from and including the Closing Date to but not including
the Termination Date, provided that (i) the aggregate principal amount of Loans
at any time outstanding for any Lender shall not exceed such Lender's Commitment
at such time, and (ii) no Borrowing shall be made if, immediately after giving
effect thereto, the sum of the aggregate principal amount of Loans outstanding
at such time would exceed the aggregate Commitments at such time. Subject to and
on the terms and conditions of this Agreement, the Borrower may borrow, repay
and reborrow Loans.

                                       21
<PAGE>   23

           2.2. Borrowings.

           (a) The Loans shall, at the option of the Borrower and subject to the
terms and conditions of this Agreement, be either Base Rate Loans or LIBOR Loans
(each, a "Type" of Loan), provided that (i) all Loans comprising the same
Borrowing shall, unless otherwise specifically provided herein, be of the same
Type and (ii) any Loans made on the Closing Date shall be made initially as Base
Rate Loans.

           (b) In order to make a Borrowing (other than Borrowings involving
continuations or conversions of outstanding Loans, which shall be made pursuant
to SECTION 2.11), the Borrower will give the Agent written notice not later than
12:00 noon, Charlotte time, three (3) Business Days prior to each Borrowing to
be comprised of LIBOR Loans and one (1) Business Day prior to each Borrowing to
be comprised of Base Rate Loans; provided, however, that requests for the
Borrowing of any Loans to be made on the Closing Date may, at the discretion of
the Agent, be given later than the times specified hereinabove. Each such notice
(each, a "Notice of Borrowing") shall be irrevocable, shall be given in the form
of EXHIBIT B-1 and shall specify (1) the aggregate principal amount and initial
Type of the Loans to be made pursuant to such Borrowing, (2) in the case of a
Borrowing of LIBOR Loans, the initial Interest Period to be applicable thereto,
and (3) the requested date of such Borrowing (the "Borrowing Date"), which shall
be a Business Day. Upon its receipt of a Notice of Borrowing, the Agent will
promptly notify each Lender of the proposed Borrowing. Notwithstanding anything
to the contrary contained herein:

                       (i) the aggregate principal amount of each Borrowing
           comprised of Base Rate Loans shall not be less than $1,000,000, or,
           if greater, an integral multiple of $100,000 in excess thereof, and
           the aggregate principal amount of each Borrowing comprised of LIBOR
           Loans shall not be less than $3,000,000 or, if greater, an integral
           multiple of $1,000,000 in excess thereof;

                      (ii) if the Borrower shall have failed to designate the
           Type of Loans comprising a Borrowing, the Borrower shall be deemed to
           have requested a Borrowing comprised of Base Rate Loans; and

                     (iii) if the Borrower shall have failed to select the
           duration of the Interest Period to be applicable to any Borrowing of
           LIBOR Loans, then the Borrower shall be deemed to have selected an
           Interest Period with a duration of one month.

           (c) Not later than 1:00 p.m., Charlotte time, on the requested
Borrowing Date, each Lender will make available to the Agent at its office
referred to in SECTION 10.5 (or at such other location as the Agent may
designate) an amount, in Dollars and in immediately available funds, equal to
the amount of the Loan or Loans to be made by such Lender. To the extent the
Lenders have made such amounts available to the Agent as provided hereinabove,
the Agent will make the aggregate of such amounts available to the Borrower in
accordance with SECTION 2.3(a) and in like funds as received by the Agent.

                                       22
<PAGE>   24

           2.3 Disbursements; Funding Reliance; Domicile of Loans.

           (a) The Borrower hereby authorizes the Agent to disburse the proceeds
of each Borrowing in accordance with the terms of any written instructions from
any of the Authorized Officers, provided that the Agent shall not be obligated
under any circumstances to forward amounts to any account not listed in an
Account Designation Letter. The Borrower may at any time deliver to the Agent an
Account Designation Letter listing any additional accounts or deleting any
accounts listed in a previous Account Designation Letter.

           (b) Unless the Agent has received, prior to 1:00 p.m., Charlotte
time, on the relevant Borrowing Date, written notice from a Lender that such
Lender will not make available to the Agent such Lender's ratable portion, if
any, of the relevant Borrowing, the Agent may assume that such Lender has made
such portion available to the Agent in immediately available funds on such
Borrowing Date in accordance with the applicable provisions of SECTION 2.2, and
the Agent may, in reliance upon such assumption, but shall not be obligated to,
make a corresponding amount available to the Borrower on such Borrowing Date. If
and to the extent that such Lender shall not have made such portion available to
the Agent, and the Agent shall have made such corresponding amount available to
the Borrower, such Lender, on the one hand, and the Borrower, on the other,
severally agree to pay to the Agent forthwith on demand such corresponding
amount, together with interest thereon for each day from the date such amount is
made available to the Borrower until the date such amount is repaid to the
Agent, (i) in the case of such Lender, at the Federal Funds Rate, and (ii) in
the case of the Borrower, at the rate of interest applicable at such time to the
Type of Loan comprising such Borrowing, as determined under the provisions of
SECTION 2.8. If such Lender shall repay to the Agent such corresponding amount,
such amount shall constitute such Lender's Loan as part of such Borrowing for
purposes of this Agreement. The failure of any Lender to make any Loan required
to be made by it as part of any Borrowing shall not relieve any other Lender of
its obligation, if any, hereunder to make its Loan as part of such Borrowing,
but no Lender shall be responsible for the failure of any other Lender to make
the Loan to be made by such other Lender as part of any Borrowing.

           (c) Each Lender may, at its option, make and maintain any Loan at, to
or for the account of any of its Lending Offices, provided that any exercise of
such option shall not affect the obligation of the Borrower to repay such Loan
to or for the account of such Lender in accordance with the terms of this
Agreement.

           2.4 Notes.

           (a) The Loans made by each Lender shall be evidenced by a Note
appropriately completed in substantially the form of EXHIBIT A.

           (b) Each Note issued to a Lender with a Commitment shall (i) be
executed by the Borrower, (ii) be payable to the order of such Lender, (iii) be
dated as of the Closing Date, (iv) be in a stated principal amount equal to such
Lender's Commitment, (v) bear interest in accordance with the provisions of
SECTION 2.8, as the same may be applicable from time to time to the Loans made
by such Lender, and (vi) be entitled to all of the benefits of this Agreement
and the other Credit Documents and subject to the provisions hereof and thereof.

                                       23
<PAGE>   25

           (c) Each Lender will record on its internal records the amount and
Type of each Loan made by it and each payment received by it in respect thereof
and will, in the event of any transfer of any of its Notes, either endorse on
the reverse side thereof or on a schedule attached thereto (or any continuation
thereof) the outstanding principal amount and Type of the Loans evidenced
thereby as of the date of transfer or provide such information on a schedule to
the Assignment and Acceptance relating to such transfer; provided, however, that
the failure of any Lender to make any such recordation or provide any such
information, or any error therein, shall not affect the Borrower's obligations
under this Agreement or the Notes.

           2.5 Termination and Reduction of Commitments.

           (a) The Commitments shall be automatically and permanently terminated
on the Termination Date (or on April 28, 2000, but only if the Closing Date
shall not have occurred on or prior to such date).

           (b) At any time and from time to time, upon at least five (5)
Business Days' prior written notice to the Agent, the Borrower may terminate in
whole or reduce in part the aggregate Unutilized Commitments, provided that any
such partial reduction shall be in an aggregate amount of not less than
$1,000,000 or integral multiples thereof. The amount of any such termination or
reduction made under this subparagraph (b) shall be applied ratably to the
Commitments and may not thereafter be reinstated.

           2.6 Mandatory Payments and Prepayments.

           (a) Except to the extent due or paid sooner pursuant to the
provisions of this Agreement, the aggregate outstanding principal of the Loans
shall be due and payable in full on the Maturity Date.

           (b) In the event that, at any time, the aggregate principal amount of
Loans outstanding at such time shall exceed the aggregate Commitments at such
time, the Borrower will immediately prepay the outstanding principal amount of
the Loans in the amount of such excess.

           (c) Each payment or prepayment of a LIBOR Loan made pursuant to the
provisions of this Section on a day other than the last day of the Interest
Period applicable thereto shall be made together with all amounts required under
SECTION 2.18 to be paid as a consequence thereof.

           2.7 Voluntary Prepayments.

           (a) At any time and from time to time, the Borrower shall have the
right to prepay the Loans, in whole or in part, without premium or penalty
(except as provided in clause (iii) below), upon written notice given to the
Agent not later than 12:00 noon, Charlotte time, three (3) Business Days prior
to each intended prepayment of LIBOR Loans and one (1) Business Day prior to
each intended prepayment of Base Rate Loans, provided that (i) each partial
prepayment shall be in an aggregate principal amount of not less than $1,000,000
or, if greater, an integral multiple of $100,000 in excess thereof, (ii) no
partial prepayment of LIBOR Loans made pursuant to any single Borrowing shall
reduce the aggregate outstanding principal amount of the remaining LIBOR Loans
under such Borrowing to less than $3,000,000 or to any greater amount

                                       24
<PAGE>   26

not an integral multiple of $1,000,000 in excess thereof, and (iii) unless made
together with all amounts required under SECTION 2.18 to be paid as a
consequence of such prepayment, a prepayment of a LIBOR Loan may be made only on
the last day of the Interest Period applicable thereto. Each such notice shall
specify the proposed date of such prepayment and the aggregate principal amount
and Type of the Loans to be prepaid (and, in the case of LIBOR Loans, the
Interest Period of the Borrowing pursuant to which made), and shall be
irrevocable and shall bind the Borrower to make such prepayment on the terms
specified therein. Loans prepaid pursuant to this subsection (a) may be
reborrowed, subject to the terms and conditions of this Agreement.

           (b) Each prepayment of the Loans made pursuant to subsection (a)
above shall be applied ratably among the Lenders holding the Loans being
prepaid, in proportion to the principal amount held by each.

           2.8 Interest.

           (a) The Borrower will pay interest in respect of the unpaid principal
amount of each Loan, from the date of Borrowing thereof until such principal
amount shall be paid in full, (i) at the Adjusted Base Rate applicable to such
Loan, as in effect from time to time during such periods as such Loan is a Base
Rate Loan, and (ii) at the Adjusted LIBOR Rate applicable to such Loan, as in
effect from time to time during such periods as such Loan is a LIBOR Loan.

           (b) Upon the occurrence and during the continuance of an Event of
Default as the result of failure by the Borrower to pay any principal of or
interest on any Loan, any fees or other amount hereunder when due (whether at
maturity, pursuant to acceleration or otherwise), and (at the election of the
Required Lenders) upon the occurrence and during the continuance of any other
Event of Default, all outstanding principal amounts of the Loans and, to the
greatest extent permitted by law, all interest accrued on the Loans and all
other accrued and outstanding fees and other amounts hereunder, shall bear
interest at a rate per annum equal to the interest rate applicable from time to
time thereafter to such Loans (whether the Adjusted Base Rate or the Adjusted
LIBOR Rate) plus 2% (or, in the case of fees and other amounts, at the Adjusted
Base Rate plus 2%), and, in each case, such default interest shall be payable on
demand. To the greatest extent permitted by law, interest shall continue to
accrue after the filing by or against the Borrower of any petition seeking any
relief in bankruptcy or under any law pertaining to insolvency or debtor relief.

           (c) Accrued (and theretofore unpaid) interest shall be payable as
follows:

                       (i) in respect of each Base Rate Loan (including any Base
           Rate Loan or portion thereof paid or prepaid pursuant to the
           provisions of SECTION 2.6 OR 2.7, except as provided hereinbelow), in
           arrears on the last Business Day of each calendar quarter, beginning
           with the first such day to occur after the Closing Date; provided,
           that in the event the Loans are repaid or prepaid in full and the
           Commitments have been terminated, then accrued interest in respect of
           all Base Rate Loans shall be payable together with such repayment or
           prepayment on the date thereof;

                                       25
<PAGE>   27

                      (ii) in respect of each LIBOR Loan (including any LIBOR
           Loan or portion thereof paid or prepaid pursuant to the provisions of
           SECTION 2.6 OR 2.7, except as provided hereinbelow), in arrears on
           the last Business Day of the Interest Period applicable thereto
           (subject to the provisions of clause (iv) in SECTION 2.10); provided,
           that in the event all LIBOR Loans made pursuant to a single Borrowing
           are repaid or prepaid in full, then accrued interest in respect of
           such LIBOR Loans (and all amounts owing pursuant to SECTION 2.18)
           shall be payable together with such repayment or prepayment on the
           date thereof; and

                      (iii) in respect of any Loan, on the Termination Date and,
           after the Termination Date, on demand.

           (d) Nothing contained in this Agreement or in any other Credit
Document shall be deemed to establish or require the payment of interest to any
Lender at a rate in excess of the maximum rate permitted by applicable law. If
the amount of interest payable for the account of any Lender on any interest
payment date would exceed the maximum amount permitted by applicable law to be
charged by such Lender, the amount of interest payable for its account on such
interest payment date shall be automatically reduced to such maximum permissible
amount. In the event of any such reduction affecting any Lender, if from time to
time thereafter the amount of interest payable for the account of such Lender on
any interest payment date would be less than the maximum amount permitted by
applicable law to be charged by such Lender, then the amount of interest payable
for its account on such subsequent interest payment date shall be automatically
increased to such maximum permissible amount, provided that at no time shall the
aggregate amount by which interest paid for the account of any Lender has been
increased pursuant to this sentence exceed the aggregate amount by which
interest paid for its account has theretofore been reduced pursuant to the
previous sentence.

           (e) The Agent shall promptly notify the Borrower and the Lenders upon
determining the interest rate for each Borrowing of LIBOR Loans after its
receipt of the relevant Notice of Borrowing or Notice of
Conversion/Continuation, and upon each change in the Base Rate; provided,
however, that the failure of the Agent to provide the Borrower or the Lenders
with any such notice shall neither affect any obligations of the Borrower or the
Lenders hereunder nor result in any liability on the part of the Agent to the
Borrower or any Lender. Each such determination (including each determination of
the Reserve Requirement) shall, absent manifest error, be conclusive and binding
on all parties hereto.

           2.9 Fees. The Borrower agrees to pay:

           (a) To First Union, for its own account, on the date of its execution
of this Agreement, the fees described in the Fee Letter, in the amounts set
forth therein as due and payable on such date and to the extent not theretofore
paid to First Union;

           (b) To the Agent, for the account of each Lender, a commitment fee
for each calendar quarter (or portion thereof) for the period from the date of
this Agreement to the Termination Date, at a per annum rate equal to the
Applicable Margin Percentage in effect for such fee from time to time during
such quarter, on such Lender's ratable share (based on the proportion that its
Commitment bears to the aggregate Commitments) of the average daily aggregate
Unutilized

                                       26
<PAGE>   28

Commitments, payable in arrears (i) on the last Business Day of each calendar
quarter, beginning with the first such day to occur after the Closing Date, and
(ii) on the Termination Date;

           (c) To the Agent, for its own account, an annual administrative fee
in the amount and on the terms as may be agreed by the Borrower and the Agent
upon the primary syndication of the Facility.

           2.10 Interest Periods. Concurrently with the giving of a Notice of
Borrowing or Notice of Conversion/Continuation in respect of any Borrowing
comprised of Base Rate Loans to be converted into, or LIBOR Loans to be
continued as, LIBOR Loans, the Borrower shall have the right to elect, pursuant
to such notice, the interest period (each, an "Interest Period") to be
applicable to such LIBOR Loans, which Interest Period shall, at the option of
the Borrower, be a one, two or three-month period; provided, however, that:

                      (i) all LIBOR Loans comprising a single Borrowing shall at
           all times have the same Interest Period;

                      (ii) the initial Interest Period for any LIBOR Loan shall
           commence on the date of the Borrowing of such LIBOR Loan (including
           the date of any continuation of, or conversion into, such LIBOR
           Loan), and each successive Interest Period applicable to such LIBOR
           Loan shall commence on the day on which the next preceding Interest
           Period applicable thereto expires;

                     (iii) LIBOR Loans may not be outstanding under more than
           five (5) separate Interest Periods at any one time (for which purpose
           Interest Periods shall be deemed to be separate even if they are
           coterminous);

                      (iv) if any Interest Period otherwise would expire on a
           day that is not a Business Day, such Interest Period shall expire on
           the next succeeding Business Day unless such next succeeding Business
           Day falls in another calendar month, in which case such Interest
           Period shall expire on the next preceding Business Day;

                       (v) the Borrower may not select any Interest Period that
           begins prior to the Closing Date or that expires after the Maturity
           Date, with respect to Loans that are to be maintained as LIBOR Loans;

                      (vi) if any Interest Period begins on a day for which
           there is no numerically corresponding day in the calendar month
           during which such Interest Period would otherwise expire, such
           Interest Period shall expire on the last Business Day of such
           calendar month; and

                     (vii) if, upon the expiration of any Interest Period
           applicable to a Borrowing of LIBOR Loans, the Borrower shall have
           failed to elect a new Interest Period to be applicable to such LIBOR
           Loans, then the Borrower shall be deemed to have elected to convert
           such LIBOR Loans into Base Rate Loans as of the expiration of the
           then current Interest Period applicable thereto.

                                       27
<PAGE>   29

           2.11 Conversions and Continuations.

           (a) The Borrower shall have the right, on any Business Day occurring
on or after the Closing Date, to elect (i) to convert all or a portion of the
outstanding principal amount of any Base Rate Loans into LIBOR Loans, or to
convert any LIBOR Loans the Interest Periods for which end on the same day into
Base Rate Loans, or (ii) to continue all or a portion of the outstanding
principal amount of any LIBOR Loans the Interest Periods for which end on the
same day for an additional Interest Period, provided that (x) any such
conversion of LIBOR Loans into Base Rate Loans shall involve an aggregate
principal amount of not less than $1,000,000 or, if greater, an integral
multiple of $100,000 in excess thereof; any such conversion of Base Rate Loans
into, or continuation of, LIBOR Loans shall involve an aggregate principal
amount of not less than $3,000,000 or, if greater, an integral multiple of
$1,000,000 in excess thereof; and no partial conversion of LIBOR Loans made
pursuant to a single Borrowing shall reduce the outstanding principal amount of
such LIBOR Loans to less than $3,000,000 or to any greater amount not an
integral multiple of $1,000,000 in excess thereof, (y) except as otherwise
provided in SECTION 2.16(d), LIBOR Loans may be converted into Base Rate Loans
only on the last day of the Interest Period applicable thereto (and, in any
event, if a LIBOR Loan is converted into a Base Rate Loan on any day other than
the last day of the Interest Period applicable thereto, the Borrower will pay,
upon such conversion, all amounts required under SECTION 2.18 to be paid as a
consequence thereof), and (z) no conversion of Base Rate Loans into LIBOR Loans
or continuation of LIBOR Loans shall be permitted during the continuance of a
Default or Event of Default.

           (b) The Borrower shall make each such election by giving the Agent
written notice not later than 12:00 noon, Charlotte time, three (3) Business
Days prior to the intended effective date of any conversion of Base Rate Loans
into, or continuation of, LIBOR Loans and one (1) Business Day prior to the
intended effective date of any conversion of LIBOR Loans into Base Rate Loans.
Each such notice (each, a "Notice of Conversion/Continuation") shall be
irrevocable, shall be given in the form of EXHIBIT B-2 and shall specify (x) the
date of such conversion or continuation (which shall be a Business Day), (y) in
the case of a conversion into, or a continuation of, LIBOR Loans, the Interest
Period to be applicable thereto, and (z) the aggregate amount and Type of the
Loans being converted or continued. Upon the receipt of a Notice of
Conversion/Continuation, the Agent will promptly notify each Lender of the
proposed conversion or continuation. In the event that the Borrower shall fail
to deliver a Notice of Conversion/Continuation as provided herein with respect
to any outstanding LIBOR Loans, such LIBOR Loans shall automatically be
converted to Base Rate Loans upon the expiration of the then current Interest
Period applicable thereto (unless repaid pursuant to the terms hereof). In the
event the Borrower shall have failed to select in a Notice of
Conversion/Continuation the duration of the Interest Period to be applicable to
any conversion into, or continuation of, LIBOR Loans, then the Borrower shall be
deemed to have selected an Interest Period with a duration of one month.

           2.12 Method of Payments; Computations.

           (a) All payments by the Borrower hereunder shall be made without
setoff, counterclaim or other defense, in Dollars and in immediately available
funds to the Agent, for the account of the Lenders entitled to such payment
(except as otherwise provided herein as to

                                       28
<PAGE>   30

payments required to be made to the Agent for its own account or directly to the
Lenders) at its office referred to in SECTION 10.5, prior to 12:00 noon,
Charlotte time, on the date payment is due. Any payment made as required
hereinabove, but after 12:00 noon, Charlotte time, shall be deemed to have been
made on the next succeeding Business Day. If any payment falls due on a day that
is not a Business Day, then such due date shall be extended to the next
succeeding Business Day (except that in the case of LIBOR Loans to which the
provisions of clause (iv) in SECTION 2.10 are applicable, such due date shall be
the next preceding Business Day), and such extension of time shall then be
included in the computation of payment of interest, fees or other applicable
amounts.

           (b) The Agent will distribute to the Lenders like amounts relating to
payments made to the Agent for the account of the Lenders as follows: (i) if the
payment is received by 12:00 noon, Charlotte time, in immediately available
funds, the Agent will make available to each relevant Lender on the same date,
by wire transfer of immediately available funds, such Lender's ratable share of
such payment (based on the percentage that the amount of the relevant payment
owing to such Lender bears to the total amount of such payment owing to all of
the relevant Lenders), and (ii) if such payment is received after 12:00 noon,
Charlotte time, or in other than immediately available funds, the Agent will
make available to each such Lender its ratable share of such payment by wire
transfer of immediately available funds on the next succeeding Business Day (or
in the case of uncollected funds, as soon as practicable after collected). If
the Agent shall not have made a required distribution to the appropriate Lenders
as required hereinabove after receiving a payment for the account of such
Lenders, the Agent will pay to each such Lender, on demand, its ratable share of
such payment with interest thereon at the Federal Funds Rate for each day from
the date such amount was required to be disbursed by the Agent until the date
repaid to such Lender.

           (c) Unless the Agent shall have received written notice from the
Borrower prior to the date on which any payment is due to any Lender hereunder
that such payment will not be made in full, the Agent may assume that the
Borrower has made such payment in full to the Agent on such date, and the Agent
may, in reliance on such assumption, but shall not be obligated to, cause to be
distributed to such Lender on such due date an amount equal to the amount then
due to such Lender. If and to the extent the Borrower shall not have so made
such payment in full to the Agent, and without limiting the obligation of the
Borrower to make such payment in accordance with the terms hereof, such Lender
shall repay to the Agent forthwith on demand such amount so distributed to such
Lender, together with interest thereon for each day from the date such amount is
so distributed to such Lender until the date repaid to the Agent, at the Federal
Funds Rate.

           (d) Each Lender for whose account any payment is to be made hereunder
may, but shall not be obligated to, debit the amount of any such payment not
made as and when required hereunder to any ordinary deposit account of the
Borrower with such Lender (with prompt notice to the Agent and the Borrower);
provided, however, that the failure to give such notice shall not affect the
validity of such debit by such Lender.

           (e) All computations of interest and fees hereunder (including
computations of the Reserve Requirement) shall be made on the basis of a year
consisting of 360 days and the actual number of days (including the first day,
but excluding the last day) elapsed for LIBOR Loans

                                       29
<PAGE>   31

and of 365/366 days and the actual number of days (including the first day, but
excluding the last day) elapsed for Base Rate Loans.

           2.13 Recovery of Payments.

           (a) The Borrower agrees that to the extent the Borrower makes a
payment or payments to or for the account of the Agent or any Lender, which
payment or payments or any part thereof are subsequently invalidated, declared
to be fraudulent or preferential, set aside or required to be repaid to a
trustee, receiver or any other party under any bankruptcy, insolvency or similar
state or federal law, common law or equitable cause, then, to the extent of such
payment or repayment, the Obligation intended to be satisfied shall be revived
and continued in full force and effect as if such payment had not been received.

           (b) If any amounts distributed by the Agent to any Lender are
subsequently returned or repaid by the Agent to the Borrower or its
representative or successor in interest, whether by court order or by settlement
approved by the Lender in question, such Lender will, promptly upon receipt of
notice thereof from the Agent, pay the Agent such amount. If any such amounts
are recovered by the Agent from the Borrower or its representative or successor
in interest, the Agent will redistribute such amounts to the Lenders on the same
basis as such amounts were originally distributed.

           2.14 Use of Proceeds. The proceeds of the Loans shall be used solely
(i) to provide working capital for the Borrower's and the Subsidiaries' general
business purposes, including (x) financing of Permitted Acquisitions together
with legal and accounting fees and other transaction costs incurred in
connection therewith, (y) financing of patient receivables to the extent
permitted pursuant to Section 7.5(x) and (z) repurchases of the Borrower's
Common Stock to the extent permitted pursuant to SECTION 7.6(a)(iii) and (ii) to
pay certain fees and expenses in connection with this Facility.

           2.15 Pro Rata Treatment.

           (a) All fundings, continuations and conversions of Loans shall be
made by the Lenders pro rata on the basis of their respective Commitments to
provide Loans (in the case of the initial funding of Loans pursuant to SECTION
2.2) or on the basis of their respective outstanding Loans (in the case of
continuations and conversions of Loans pursuant to SECTION 2.11, and
additionally in all cases in the event the Commitments have expired or have been
terminated), as the case may be from time to time. All payments on account of
principal of or interest on any Loans, fees or any other Obligations owing to or
for the account of any one or more Lenders shall be apportioned ratably among
such Lenders in proportion to the amounts of such principal, interest, fees or
other Obligations owed to them respectively.

           (b) Each Lender agrees that if it shall receive any amount hereunder
(whether by voluntary payment, realization upon security, exercise of the right
of setoff or banker's lien, counterclaim or cross action, or otherwise, other
than pursuant to SECTION 2.16, SECTION 2.18 or SECTION 10.7) applicable to the
payment of any of the Obligations that exceeds its ratable share (according to
the proportion of (i) the amount of such Obligations due and payable to such
Lender at such time to (ii) the aggregate amount of such Obligations due and
payable to all

                                       30
<PAGE>   32

Lenders at such time) of payments on account of such Obligations then or
therewith obtained by all the Lenders to which such payments are required to
have been made, such Lender shall forthwith purchase from the other Lenders such
participations in such Obligations as shall be necessary to cause such
purchasing Lender to share the excess payment or other recovery ratably with
each of them; provided, however, that if all or any portion of such excess
payment is thereafter recovered from such purchasing Lender, such purchase from
each such other Lender shall be rescinded and each such other Lender shall repay
to the purchasing Lender the purchase price to the extent of such recovery,
together with an amount equal to such other Lender's ratable share (according to
the proportion of (i) the amount of such other Lender's required repayment to
(ii) the total amount so recovered from the purchasing Lender) of any interest
or other amount paid or payable by the purchasing Lender in respect of the total
amount so recovered. The Borrower agrees that any Lender so purchasing a
participation from another Lender pursuant to the provisions of this subsection
may, to the fullest extent permitted by law, exercise any and all rights of
payment (including, without limitation, setoff, banker's lien or counterclaim)
with respect to such participation as fully as if such participant were a direct
creditor of the Borrower in the amount of such participation. If under any
applicable bankruptcy, insolvency or similar law, any Lender receives a secured
claim in lieu of a setoff to which this subsection applies, such Lender shall,
to the extent practicable, exercise its rights in respect of such secured claim
in a manner consistent with the rights of the Lenders entitled under this
subsection to share in the benefits of any recovery on such secured claim.

           2.16 Increased Costs; Change in Circumstances; Illegality; etc.

           (a) If, at any time after the date hereof and from time to time, the
introduction of or any change in any applicable law, rule or regulation or in
the interpretation or administration thereof by any Governmental Authority
charged with the interpretation or administration thereof, or compliance by any
Lender with any guideline or request from any such Governmental Authority
(whether or not having the force of law), shall (i) subject such Lender to any
tax or other charge, or change the basis of taxation of payments to such Lender,
in respect of any of its LIBOR Loans or any other amounts payable hereunder or
its obligation to make, fund or maintain any LIBOR Loans (other than any change
in the rate or basis of tax on the overall net income of such Lender or its
applicable Lending Office), (ii) impose, modify or deem applicable any reserve,
special deposit or similar requirement (other than as a result of any change in
the Reserve Requirement) against assets of, deposits with or for the account of,
or credit extended by, such Lender or its applicable Lending Office, or (iii)
impose on such Lender or its applicable Lending Office any other condition, and
the result of any of the foregoing shall be to increase the cost to such Lender
of making or maintaining any LIBOR Loans or to reduce the amount of any sum
received or receivable by such Lender hereunder, the Borrower will, promptly
upon demand therefor by such Lender, pay to such Lender such additional amounts
as shall compensate such Lender for such increase in costs or reduction in
return.

           (b) If, at any time after the date hereof and from time to time, any
Lender shall have reasonably determined that the introduction of or any change
in any applicable law, rule or regulation regarding capital adequacy or in the
interpretation or administration thereof by any Governmental Authority charged
with the interpretation or administration thereof, or compliance by such Lender
with any guideline or request from any such Governmental Authority (whether or
not having the force of law), has or would have the effect, as a consequence of
such Lender's

                                       31
<PAGE>   33

Commitment or Loans hereunder, of reducing the rate of return on the capital of
such Lender or any Person controlling such Lender to a level below that which
such Lender or controlling Person could have achieved but for such introduction,
change or compliance (taking into account such Lender's or controlling Person's
policies with respect to capital adequacy), the Borrower will, promptly upon
demand therefor by such Lender therefor, pay to such Lender such additional
amounts as will compensate such Lender or controlling Person for such reduction
in return.

           (c) If, on or prior to the first day of any Interest Period, (y) the
Agent shall have determined that adequate and reasonable means do not exist for
ascertaining the applicable LIBOR Rate for such Interest Period or (z) the Agent
shall have received written notice from the Required Lenders of their
determination that the rate of interest referred to in the definition of "LIBOR
Rate" upon the basis of which the Adjusted LIBOR Rate for LIBOR Loans for such
Interest Period is to be determined will not adequately and fairly reflect the
cost to such Lenders of making or maintaining LIBOR Loans during such Interest
Period, the Agent will forthwith so notify the Borrower and the Lenders. Upon
such notice, (i) all then outstanding LIBOR Loans shall automatically, on the
expiration date of the respective Interest Periods applicable thereto (unless
then repaid in full), be converted into Base Rate Loans, (ii) the obligation of
the Lenders to make, to convert Base Rate Loans into, or to continue, LIBOR
Loans shall be suspended (including pursuant to the Borrowing to which such
Interest Period applies), and (iii) any Notice of Borrowing or Notice of
Conversion/Continuation given at any time thereafter with respect to LIBOR Loans
shall be deemed to be a request for Base Rate Loans, in each case until the
Agent or the Required Lenders, as the case may be, shall have determined that
the circumstances giving rise to such suspension no longer exist (and the
Required Lenders, if making such determination, shall have so notified the
Agent), and the Agent shall have so notified the Borrower and the Lenders.

           (d) Notwithstanding any other provision in this Agreement, if, at any
time after the date hereof and from time to time, any Lender shall have
determined in good faith that the introduction of or any change in any
applicable law, rule or regulation or in the interpretation or administration
thereof by any Governmental Authority charged with the interpretation or
administration thereof, or compliance with any guideline or request from any
such Governmental Authority (whether or not having the force of law), has or
would have the effect of making it unlawful for such Lender to make or to
continue to make or maintain LIBOR Loans, such Lender will forthwith so notify
the Agent and the Borrower. Upon such notice, (i) each of such Lender's then
outstanding LIBOR Loans shall automatically, on the expiration date of the
respective Interest Period applicable thereto (or, to the extent any such LIBOR
Loan may not lawfully be maintained as a LIBOR Loan until such expiration date,
upon such notice), be converted into a Base Rate Loan, (ii) the obligation of
such Lender to make, to convert Base Rate Loans into, or to continue, LIBOR
Loans shall be suspended (including pursuant to any Borrowing for which the
Agent has received a Notice of Borrowing but for which the Borrowing Date has
not arrived), and (iii) any Notice of Borrowing or Notice of
Conversion/Continuation given at any time thereafter with respect to LIBOR Loans
shall, as to such Lender, be deemed to be a request for a Base Rate Loan, in
each case until such Lender shall have determined that the circumstances giving
rise to such suspension no longer exist and shall have so notified the Agent,
and the Agent shall have so notified the Borrower.

                                       32
<PAGE>   34

           (e) Determinations by the Agent or any Lender for purposes of this
Section of any increased costs, reduction in return, market contingencies,
illegality or any other matter shall, absent manifest error, be conclusive,
provided that such determinations are made in good faith. No failure by the
Agent or any Lender at any time to demand payment of any amounts payable under
this Section shall constitute a waiver of its right to demand payment of any
additional amounts arising at any subsequent time. Nothing in this Section shall
require or be construed to require the Borrower to pay any interest, fees, costs
or other amounts in excess of that permitted by applicable law.

           2.17 Taxes.

           (a) Any and all payments by the Borrower hereunder or under any Note
shall be made, in accordance with the terms hereof and thereof, free and clear
of and without deduction for any and all present or future taxes, levies,
imposts, deductions, charges or withholdings, and all liabilities with respect
thereto, other than net income and franchise taxes imposed on the Agent or any
Lender by the United States or by the jurisdiction under the laws of which the
Agent or such Lender, as the case may be, is organized or in which its principal
office or (in the case of a Lender) its applicable Lending Office is located, or
any political subdivision or taxing authority thereof (all such nonexcluded
taxes, levies, imposts, deductions, charges, withholdings and liabilities being
hereinafter referred to as "Taxes"). If the Borrower shall be required by law to
deduct any Taxes from or in respect of any sum payable hereunder or under any
Note to the Agent or any Lender, (i) the sum payable shall be increased as may
be necessary so that after making all required deductions (including deductions
applicable to additional sums payable under this Section), the Agent or such
Lender, as the case may be, receives an amount equal to the sum it would have
received had no such deductions been made, (ii) the Borrower will make such
deductions, (iii) the Borrower will pay the full amount deducted to the relevant
taxation authority or other authority in accordance with applicable law and (iv)
the Borrower will deliver to the Agent or such Lender, as the case may be,
evidence of such payment.

           (b) The Borrower will indemnify the Agent and each Lender for the
full amount of Taxes (including, without limitation, any Taxes imposed by any
jurisdiction on amounts payable under this Section) paid by the Agent or such
Lender, as the case may be, and any liability (including penalties, interest and
expenses) arising therefrom or with respect thereto, whether or not such Taxes
were correctly or legally asserted. This indemnification shall be made within 30
days from the date the Agent or such Lender, as the case may be, makes written
demand therefor.

           (c) Each of the Agent and the Lenders agrees that if it subsequently
recovers, or receives a permanent net tax benefit with respect to, any amount of
Taxes (i) previously paid by it and as to which it has been indemnified by or on
behalf of the Borrower or (ii) previously deducted by the Borrower (including,
without limitation, any Taxes deducted from any additional sums payable under
clause (i) of subsection (a) above), the Agent or such Lender, as the case may
be, shall reimburse the Borrower to the extent of the amount of any such
recovery or permanent net tax benefit (but only to the extent of indemnity
payments made, or additional amounts paid, by or on behalf of the Borrower under
this Section with respect to the Taxes giving rise to such recovery or tax
benefit); provided, however, that the Borrower, upon the request of the Agent or
such Lender, agrees to repay to the Agent or such Lender, as the case may be,
the amount paid over to the Borrower (together with any penalties, interest or
other

                                       33
<PAGE>   35

charges), in the event the Agent or such Lender is required to repay such amount
to the relevant taxing authority or other Governmental Authority. The
determination by the Agent or any Lender of the amount of any such recovery or
permanent net tax benefit shall, in the absence of manifest error, be conclusive
and binding.

           (d) If any Lender is incorporated or organized under the laws of a
jurisdiction other than the United States of America or any state thereof (a
"Non-U.S. Lender") and claims exemption from United States withholding tax
pursuant to the Internal Revenue Code, such Non-U.S. Lender will deliver to each
of the Agent and the Borrower, on or prior to the Closing Date (or, in the case
of a Non-U.S. Lender that becomes a party to this Agreement as a result of an
assignment after the Closing Date, on the effective date of such assignment),
(i) in the case of a Non-U.S. Lender that is a "bank" for purposes of Section
881(c)(3)(A) of the Internal Revenue Code, a properly completed Internal Revenue
Service Form 4224 or 1001, as applicable (or successor forms), certifying that
such Non-U.S. Lender is entitled to an exemption from or a reduction of
withholding or deduction for or on account of United States federal income taxes
in connection with payments under this Agreement or any of the Notes, together
with a properly completed Internal Revenue Service Form W-8 or W-9, as
applicable (or successor forms), and (ii) in the case of a Non-U.S. Lender that
is not a "bank" for purposes of Section 881(c)(3)(A) of the Internal Revenue
Code, a certificate in form and substance reasonably satisfactory to the Agent
and the Borrower and to the effect that (x) such Non-U.S. Lender is not a "bank"
for purposes of Section 881(c)(3)(A) of the Internal Revenue Code, is not
subject to regulatory or other legal requirements as a bank in any jurisdiction,
and has not been treated as a bank for purposes of any tax, securities law or
other filing or submission made to any governmental authority, any application
made to a rating agency or qualification for any exemption from any tax,
securities law or other legal requirements, (y) is not a 10-percent shareholder
for purposes of Section 881(c)(3)(B) of the Internal Revenue Code and (z) is not
a controlled foreign corporation receiving interest from a related person for
purposes of Section 881(c)(3)(C) of the Internal Revenue Code, together with a
properly completed Internal Revenue Service Form W-8 or W-9, as applicable (or
successor forms). Each such Non-U.S. Lender further agrees to deliver to each of
the Agent and the Borrower an additional copy of each such relevant form on or
before the date that such form expires or becomes obsolete or after the
occurrence of any event (including a change in its applicable Lending Office)
requiring a change in the most recent forms so delivered by it, in each case
certifying that such Non-U.S. Lender is entitled to an exemption from or a
reduction of withholding or deduction for or on account of United States federal
income taxes in connection with payments under this Agreement or any of the
Notes, unless an event (including, without limitation, any change in treaty, law
or regulation) has occurred prior to the date on which any such delivery would
otherwise be required, which event renders all such forms inapplicable or the
exemption to which such forms relate unavailable and such Non-U.S. Lender
notifies the Agent and the Borrower that it is not entitled to receive payments
without deduction or withholding of United States federal income taxes. Each
such Non-U.S. Lender will promptly notify the Agent and the Borrower of any
changes in circumstances that would modify or render invalid any claimed
exemption or reduction.

           (e) If any Lender is entitled to a reduction in (and not a complete
exemption from) the applicable withholding tax, the Borrower and the Agent may
withhold from any interest payment to such Lender an amount equivalent to the
applicable withholding tax after taking into account such reduction. If any of
the forms or other documentation required under subsection

                                       34
<PAGE>   36

(d) above are not delivered to the Agent as therein required, then the Borrower
and the Agent may withhold from any interest payment to such Lender not
providing such forms or other documentation an amount equivalent to the
applicable withholding tax.

           2.18 Compensation. The Borrower will compensate each Lender upon
demand for all losses, expenses and liabilities (including, without limitation,
any loss, expense or liability incurred by reason of the liquidation or
reemployment of deposits or other funds required by such Lender to fund or
maintain LIBOR Loans) that such Lender may incur or sustain (i) if for any
reason (other than a default by such Lender) a Borrowing or continuation of, or
conversion into, a LIBOR Loan does not occur on a date specified therefor in a
Notice of Borrowing or Notice of Conversion/Continuation, (ii) if any repayment,
prepayment or conversion of any LIBOR Loan occurs on a date other than the last
day of an Interest Period applicable thereto (including as a consequence of
acceleration of the maturity of the Loans pursuant to SECTION 8.2), (iii) if any
prepayment of any LIBOR Loan is not made on any date specified in a notice of
prepayment given by the Borrower or (iv) as a consequence of any other failure
by the Borrower to make any payments with respect to any LIBOR Loan when due
hereunder. Calculation of all amounts payable to a Lender under this Section
shall be made as though such Lender had actually funded its relevant LIBOR Loan
through the purchase of a Eurodollar deposit bearing interest at the LIBOR Rate
in an amount equal to the amount of such LIBOR Loan and having a maturity
comparable to the relevant Interest Period; provided, however, that each Lender
may fund its LIBOR Loans in any manner it sees fit, and the foregoing assumption
shall be utilized only for the calculation of amounts payable under this
Section. Determinations by any Lender for purposes of this Section of any such
losses, expenses or liabilities shall, absent manifest error, be conclusive,
provided that such determinations are made in good faith.

                                  ARTICLE III.

                             CONDITIONS OF BORROWING

           3.1 Conditions of Initial Borrowing. The obligation of each Lender to
make Loans in connection with the initial Borrowing hereunder is subject to the
satisfaction of the following conditions precedent:

           (a) The Agent shall have received the following, each dated as of the
date of this Agreement (unless otherwise specified) and, except for the Notes
and any certificates or instruments required to be delivered under the Pledge
and Security Agreement, in sufficient copies for each Lender:

                       (i) a Note for each Lender that is a party hereto as of
           the Closing Date, in the amount of such Lender's Commitment, duly
           completed in accordance with SECTION 2.4 and executed by the
           Borrower;

                      (ii) an agreement of the Subsidiary Guarantors consenting
           to this Agreement and acknowledging their continuing obligations
           under the Subsidiary Guaranty with respect to the Obligations;

                                       35
<PAGE>   37

                     (iii) the Pledge and Security Agreement, duly completed and
           executed by the Borrower and by each Subsidiary Guarantor, together
           with any certificates evidencing the Capital Stock pledged thereunder
           as of the Closing Date and undated assignments separate from
           certificate for any such certificate, duly executed in blank, and any
           promissory notes pledged thereunder, duly endorsed in blank; and

                      (iv) the favorable opinions of Munger, Tolles & Olson,
           special counsel to the Borrower, in substantially the form of EXHIBIT
           G, addressed to the Agent and the Lenders and addressing such other
           matters as the Agent may reasonably request.

           (b) The Agent shall have received a certificate, signed by the
president, the chief executive officer or the chief financial officer of the
Borrower, in form and substance satisfactory to the Agent, certifying that (i)
all representations and warranties of the Borrower contained in this Agreement
and the other Credit Documents are true and correct as of the Closing Date, both
immediately before and after giving effect to the consummation of the
transactions contemplated hereby, the making of the initial Loans hereunder and
the application of the proceeds thereof, (ii) no Default or Event of Default has
occurred and is continuing, both immediately before and after giving effect to
the consummation of the transactions contemplated hereby, the making of the
initial Loans hereunder and the application of the proceeds thereof, (iii) both
immediately before and after giving effect to the consummation of the
transactions contemplated hereby, the making of the initial Loans hereunder and
the application of the proceeds thereof, no Material Adverse Change has occurred
since December 31, 1999 and there exists no event, condition or state of facts
that could reasonably be expected to result in a Material Adverse Change, and
(iv) all conditions to the initial extensions of credit hereunder set forth in
this Section and in SECTION 3.2 have been satisfied or waived as required
hereunder.

           (c) The Agent shall have received a certificate of the secretary or
an assistant secretary of each of the Borrower and the Subsidiary Guarantors, in
form and substance satisfactory to the Agent, certifying (i) that attached
thereto is a true and complete copy of the articles or certificate of
incorporation and all amendments thereto of the Borrower or such Subsidiary
Guarantor, as the case may be, certified as of a recent date by the Secretary of
State (or comparable Governmental Authority) of its jurisdiction of
organization, and that the same has not been amended since the date of such
certification, (ii) that attached thereto is a true and complete copy of the
bylaws of the Borrower or such Subsidiary Guarantor, as the case may be, as then
in effect and as in effect at all times from the date on which the resolutions
referred to in clause (iii) below were adopted to and including the date of such
certificate, and (iii) that attached thereto is a true and complete copy of
resolutions adopted by the board of directors of the Borrower or such Subsidiary
Guarantor, as the case may be, authorizing the execution, delivery and
performance of this Agreement and the other Credit Documents to which it is a
party, and as to the incumbency and genuineness of the signature of each officer
of the Borrower or such Subsidiary Guarantor, as the case may be, executing this
Agreement or any of such other Credit Documents, and attaching all such copies
of the documents described above.

           (d) The Agent shall have received (i) a certificate as of a recent
date of the good standing of each of the Borrower and its Subsidiaries under the
laws of its jurisdiction of organization, from the Secretary of State (or
comparable Governmental Authority) of such jurisdiction, and (ii) a certificate
as of a recent date of the qualification of each of the Borrower

                                       36
<PAGE>   38

and its Subsidiaries to conduct business as a foreign corporation in each
jurisdiction where it is so qualified as of the Closing Date, from the Secretary
of State (or comparable Governmental Authority) of such jurisdiction.

           (e) All legal matters, documentation, and corporate or other
proceedings incident to the transactions contemplated hereby shall be
satisfactory in form and substance to the Agent; all approvals, permits and
consents of any Governmental Authorities or other Persons required in connection
with the execution and delivery of this Agreement and the other Credit Documents
and the consummation of the transactions contemplated hereby and thereby shall
have been obtained (except for approvals, permits and consents the absence of
which, individually or in the aggregate, is not reasonably likely to have a
Material Adverse Effect), without the imposition of conditions that are not
acceptable to the Agent, and all related filings, if any, shall have been made,
and all such approvals, permits, consents and filings shall be in full force and
effect and the Agent shall have received such copies thereof as it shall have
requested; all applicable waiting periods shall have expired without any adverse
action being taken by any Governmental Authority having jurisdiction; and no
action, proceeding, investigation, regulation or legislation shall have been
instituted, threatened or proposed before, and no order, injunction or decree
shall have been entered by, any court or other Governmental Authority, in each
case to enjoin, restrain or prohibit, to obtain substantial damages in respect
of, or that is otherwise related to or arises out of, this Agreement, any of the
other Credit Documents or the consummation of the transactions contemplated
hereby or thereby, or that, in the opinion of the Agent, could reasonably be
expected to have a Material Adverse Effect.

           (f) The Agent shall have received certified reports from an
independent search service satisfactory to it listing any judgment or tax lien
filing or Uniform Commercial Code financing statement that names the Borrower or
any Subsidiary Guarantor as debtor in any of the jurisdictions listed on Annex B
to the Pledge and Security Agreement, and the results thereof shall be
satisfactory to the Agent.

           (g) The Agent shall have received evidence in form and substance
satisfactory to it that all filings, recordings, registrations and other actions
(including, without limitation, the filing of duly completed and executed UCC-1
financing statements in each jurisdiction listed on Annex B to the Pledge and
Security Agreement) necessary or, in the reasonable opinion of the Agent,
desirable to perfect the Liens created by the Security Documents shall have been
completed, or arrangements satisfactory to the Agent for the completion thereof
shall have been made.

           (h) Since December 31, 1999, both immediately before and after giving
effect to the consummation of the transactions contemplated by this Agreement,
there shall not have occurred any Material Adverse Change or any event,
condition or state of facts that could reasonably be expected to result in a
Material Adverse Change.

           (i) The Borrower shall have paid (i) to First Union, the unpaid
balance of the fees described in the Fee Letter, (ii) to the Agent, the initial
payment of the annual administrative fee (if any), and (iii) all other fees and
expenses of the Agent and the Lenders required hereunder or under any other
Credit Document to be paid on or prior to the Closing Date (including fees and
expenses of counsel) in connection with this Agreement and the transactions
contemplated hereby.

                                       37
<PAGE>   39

           (j) The Agent shall have received a Financial Condition Certificate,
together with the Projections as described in Section 4.11(b) and pro forma
balance sheets as of the Closing Date, all of which shall be in form and
substance reasonably satisfactory to the Agent.

           (k) The Agent shall have received a Covenant Compliance Worksheet,
duly completed and certified by the chief financial officer of the Borrower and
in form and substance satisfactory to the Agent, demonstrating the Borrower's
compliance with the financial covenants set forth in SECTIONS 6.1 through 6.4,
determined on a pro forma basis as of the Closing Date after giving effect to
the making of the initial Loans hereunder and the consummation of the
transactions contemplated hereby.

           (l) The Agent shall have received from the Borrower its consolidated
operating budget and cash flow projections, prepared on an annual basis, for the
period from December 31, 1999 through December 31, 2003, and the same shall be
in form and substance satisfactory to the Agent.

            (m) The Agent shall have received evidence in form and substance
reasonably satisfactory to it that all of the requirements of SECTION 5.6 and
those provisions of the Pledge and Security Agreement relating to the
maintenance of insurance have been satisfied, including receipt of certificates
of insurance evidencing the insurance coverages described on SCHEDULE 4.17 and
all other or additional coverages required under the Pledge and Security
Agreement and naming the Agent as loss payee or additional insured, as its
interests may appear.

           (n) The Agent shall have received an Account Designation Letter,
together with written instructions from an Authorized Officer, including wire
transfer information, directing the payment of the proceeds of the initial Loans
to be made hereunder.

           (o) The Agent and each Lender shall have received such other
documents, certificates, opinions and instruments in connection with the
transactions contemplated hereby as the Agent shall have reasonably requested.

           (p) The Agent shall have received evidence satisfactory to it that
all Loans existing on the Closing Date shall be repaid and satisfied in full
prior to or concurrent with the making of any new Loans on or after the Closing
Date.

           3.2 Conditions of All Borrowings. The obligation of each Lender to
make any Loans hereunder, including the initial Loans, is subject to the
satisfaction of the following conditions precedent on the relevant Borrowing
Date:

           (a) The Agent shall have received a Notice of Borrowing in accordance
with SECTION 2.2(b);

           (b) Each of the representations and warranties contained in ARTICLE
IV and in the other Credit Documents shall be true and correct on and as of such
Borrowing Date (including the Closing Date, in the case of the initial Loans
made hereunder) with the same effect as if made on and as of such date, both
immediately before and after giving effect to the Loans to be made on such date
(except to the extent any such representation or warranty is expressly stated to
have

                                       38
<PAGE>   40

been made as of a specific date, in which case such representation or warranty
shall be true and correct in all material respects as of such date); and

           (c) No Default or Event of Default shall have occurred and be
continuing on such date, both immediately before and after giving effect to the
Loans to be made on such date.

           Each giving of a Notice of Borrowing and the consummation of each
Borrowing shall be deemed to constitute a representation by the Borrower that
the statements contained in subsections (b) and (c) above are true, both as of
the date of such notice or request and as of the relevant Borrowing Date.

                                   ARTICLE IV.

                         REPRESENTATIONS AND WARRANTIES

           To induce the Agent and the Lenders to enter into this Agreement and
to induce the Lenders to extend the credit contemplated hereby, the Borrower
represents and warrants to the Agent and the Lenders as follows:

           4.1 Corporate Organization and Power. Each of the Borrower and its
Subsidiaries (i) is a corporation duly organized, validly existing and in good
standing under the laws of the jurisdiction of its incorporation and (ii) is
duly qualified to do business as a foreign corporation and is in good standing
in each jurisdiction where the nature of its business or the ownership of its
properties requires it to be so qualified, except where the failure to be so
qualified would not, individually or in the aggregate, be reasonably likely to
have a Material Adverse Effect; and each of the Borrower and the Subsidiary
Guarantors has the full corporate power and authority to execute, deliver and
perform the Credit Documents to which it is or will be a party, to own and hold
its property and to engage in its business as presently conducted.

           4.2 Authorization; Enforceability. Each of the Borrower and its
Subsidiaries has taken, or on the Closing Date will have taken, all necessary
corporate action to execute, deliver and perform each of the Credit Documents to
which it is or will be a party, and has, or on the Closing Date (or any later
date of execution and delivery) will have, validly executed and delivered each
of the Credit Documents to which it is or will be a party. This Agreement and
each of the other Credit Documents constitutes, or upon execution and delivery
will constitute, the legal, valid and binding obligation of each of the Borrower
and its Subsidiaries that is a party hereto or thereto, enforceable against it
in accordance with its terms, except as enforceability may be limited by
bankruptcy, insolvency, reorganization, moratorium or other similar laws
affecting creditors' rights generally, by general equitable principles or by
principles of good faith and fair dealing.

           4.3 No Violation. The execution, delivery and performance by each of
the Borrower and its Subsidiaries of this Agreement and each of the other Credit
Documents to which it is or will be a party, and compliance by it with the terms
hereof and thereof, do not and will not (i) violate any provision of its
articles or certificate of incorporation or bylaws or contravene any other
Requirement of Law applicable to it, (ii) conflict with, result in a breach of
or constitute (with notice, lapse of time or both) a default under any
indenture, agreement or other instrument

                                       39
<PAGE>   41

to which it is a party, by which it or any of its properties is bound or to
which it is subject, (iii) result in a Limitation on any Licenses applicable to
the operations of the Borrower or any of its Subsidiaries or adversely affect
the ability of the Borrower or any of its Subsidiaries to participate in any
Third Party Payor Arrangement or (iv) except for the Liens granted in favor of
the Agent pursuant to the Security Documents, result in or require the creation
or imposition of any Lien upon any of its properties or assets. No Subsidiary is
a party to any agreement or instrument or otherwise subject to any restriction
or encumbrance that restricts or limits its ability to make dividend payments or
other distributions in respect of its Capital Stock, to repay Indebtedness owed
to the Borrower or any other Subsidiary, to make loans or advances to the
Borrower or any other Subsidiary, or to transfer any of its assets or properties
to the Borrower or any other Subsidiary, in each case other than such
restrictions or encumbrances existing under or by reason of the Credit Documents
or applicable Requirements of Law.

           4.4 Governmental and Third-Party Authorization; Permits.

           (a) No consent, approval, authorization or other action by, notice
to, or registration or filing with, any Governmental Authority or other Person
is or will be required as a condition to or otherwise in connection with the due
execution, delivery and performance by each of the Borrower and its Subsidiaries
of this Agreement or any of the other Credit Documents to which it is or will be
a party or the legality, validity or enforceability hereof or thereof, other
than (i) filings of Uniform Commercial Code financing statements and other
instruments and actions necessary to perfect the Liens created by the Security
Documents, (ii) consents, authorizations and filings that have been (or on or
prior to the Closing Date will have been) made or obtained and that are (or on
the Closing Date will be) in full force and effect, which consents,
authorizations and filings are listed on SCHEDULE 4.4, and (iii) consents and
filings the failure to obtain or make which would not, individually or in the
aggregate, have a Material Adverse Effect.

           (b) Each of the Borrower and its Subsidiaries has, and is in good
standing with respect to, all governmental approvals, Licenses, Reimbursement
Approvals and other authorizations necessary to conduct its business as
presently conducted and to own or lease and operate its properties, except for
those the failure to obtain which would not be reasonably likely, individually
or in the aggregate, to have a Material Adverse Effect. Without limitation of
the foregoing, the Borrower and each Subsidiary has, to the extent applicable,
(i) obtained and maintains in good standing all required Licenses and
Reimbursement Approvals, except where the failure to do so would not have a
Material Adverse Effect, and (ii) to the extent prudent and customary in the
industry in which the Borrower and such Subsidiary is engaged, obtained and
maintains accreditation from all generally recognized accrediting agencies for
the Borrower and its Subsidiaries. No Medicaid or Medicare certifications are
required for the operation of the business of the Borrower or any Subsidiary and
neither the Borrower nor any Subsidiary is required to have entered into
Medicaid or Medicare provider agreements for the operation of its business.

           4.5 Litigation. Except as disclosed on SCHEDULE 4.5, there are no
actions, investigations, suits or proceedings pending or, to the knowledge of
the Borrower, threatened, at law, in equity or in arbitration, before any court,
other Governmental Authority or other Person, (i) against or affecting the
Borrower, any of its Subsidiaries or any of their respective properties

                                       40
<PAGE>   42

that would, if adversely determined, be reasonably likely to have a Material
Adverse Effect, or (ii) with respect to this Agreement or any of the other
Credit Documents.

           4.6 Taxes. Each of the Borrower and its Subsidiaries has timely filed
all federal, state and local tax returns and reports required to be filed by it
and has paid all taxes, assessments, fees and other charges levied upon it or
upon its properties that are shown thereon as due and payable, other than those
that are being contested in good faith and by proper proceedings and for which
adequate reserves have been established in accordance with GAAP. Such returns
accurately reflect in all material respects all liability for taxes of the
Borrower and its Subsidiaries for the periods covered thereby. There is no
ongoing audit or examination or, to the knowledge of the Borrower, other
investigation by any Governmental Authority of the tax liability of the Borrower
or any of its Subsidiaries, and there is no unresolved claim by any Governmental
Authority concerning the tax liability of the Borrower or any of its
Subsidiaries for any period for which tax returns have been or were required to
have been filed, other than claims for which adequate reserves have been
established in accordance with GAAP. Neither the Borrower nor any of its
Subsidiaries has waived or extended or has been requested to waive or extend the
statute of limitations relating to the payment of any taxes.

           4.7 Subsidiaries. SCHEDULE 4.7 sets forth a list, as of the Closing
Date, of all of the Subsidiaries of the Borrower and, as to each such
Subsidiary, the percentage ownership (direct and indirect) of the Borrower in
each class of its capital stock and each direct owner thereof. Except for the
shares of capital stock expressly indicated on SCHEDULE 4.7, there are no shares
of capital stock, warrants, rights, options or other equity securities, or other
Capital Stock of any Subsidiary of the Borrower outstanding or reserved for any
purpose. All outstanding shares of capital stock of each Subsidiary of the
Borrower are duly and validly issued, fully paid and nonassessable. The Borrower
is the sole legal, record and beneficial owner of, and has good and valid title
to, all such capital stock, free and clear of all Liens other than the Liens
created pursuant to the Pledge and Security Agreement.

           4.8 Full Disclosure. All factual information heretofore or
contemporaneously furnished to the Agent or any Lender in writing by or on
behalf of the Borrower or any of its Subsidiaries for purposes of or in
connection with this Agreement and the transactions contemplated hereby is, and
all other such factual information hereafter furnished to the Agent or any
Lender in writing by or on behalf of the Borrower or any of its Subsidiaries
will be, true and accurate in all material respects on the date as of which such
information is dated or certified (or, if such information has been amended or
supplemented, on the date as of which any such amendment or supplement is dated
or certified) and not made incomplete by omitting to state a material fact
necessary to make the statements contained therein, in light of the
circumstances under which such information was provided, not misleading.

           4.9 Margin Regulations. Neither the Borrower nor any of its
Subsidiaries is engaged principally, or as one of its important activities, in
the business of extending credit for the purpose of purchasing or carrying
Margin Stock. No proceeds of the Loans will be used, directly or indirectly, to
purchase or carry any Margin Stock, to extend credit for such purpose or for any
other purpose that would violate or be inconsistent with Regulations T, U or X
or any provision of the Exchange Act.

                                       41
<PAGE>   43

           4.10 No Material Adverse Change. There has been no Material Adverse
Change since December 31, 1999, and there exists no event, condition or state of
facts that could reasonably be expected to result in a Material Adverse Change.

           4.11 Financial Matters.

           (a) The Borrower has heretofore furnished to the Agent copies of (i)
the audited financial statements as of December 31, 1999, and (ii) the unaudited
consolidated balance sheet of the Borrower and its Subsidiaries as of December
31, 1999, and the related statements of income and cash flows for the
twelve-month period then ended. Such financial statements have been prepared in
accordance with GAAP (subject, with respect to the unaudited financial
statements, to the absence of notes required by GAAP and to normal year-end
adjustments) and present fairly the financial condition of the Borrower and its
Subsidiaries on a consolidated basis as of the respective dates thereof and the
consolidated results of operations of the Borrower and its Subsidiaries for the
respective periods then ended. Except as fully reflected in the most recent
financial statements referred to above and the notes thereto, there are no
material liabilities or obligations with respect to the Borrower or any of its
Subsidiaries of any nature whatsoever (whether absolute, contingent or otherwise
and whether or not due).

           (b) The Borrower has prepared, and has heretofore furnished to the
Agent a copy of, annual projected balance sheets and statements of income and
cash flows of the Borrower for the years ended December 31, 2000 through
December 31, 2003, giving effect to the extensions of credit made under this
Agreement, and the payment of transaction fees and expenses related to the
foregoing (the "Projections"). In the opinion of management of the Borrower, the
assumptions used in the preparation of the Projections were fair, complete and
reasonable when made and continue to be fair, complete and reasonable as of the
date hereof. The Projections have been prepared in good faith by the executive
and financial personnel of the Borrower, are complete and represent a reasonable
estimate of the future performance and financial condition of the Borrower,
subject to the uncertainties and approximations inherent in any projections.

           (c) Each of the Borrower and its Subsidiaries, after giving effect to
the consummation of the transactions contemplated hereby, (i) has capital
sufficient to carry on its businesses as conducted and as proposed to be
conducted, (ii) has assets with a fair saleable value, determined on a going
concern basis, (y) not less than the amount required to pay the probable
liability on its existing debts as they become absolute and matured and (z)
greater than the total amount of its liabilities (including identified
Contingent Obligations, valued at the amount that can reasonably be expected to
become absolute and matured), and (iii) does not intend to, and does not believe
that it will, incur debts or liabilities beyond its ability to pay such debts
and liabilities as they mature.

           4.12 Ownership of Properties. Each of the Borrower and its
Subsidiaries (i) has good and marketable title to all real property owned by it,
(ii) holds interests as lessee under valid leases in full force and effect with
respect to all material leased real and personal property used in connection
with its business, except to the extent that the Borrower and Subsidiaries are
not correctly reflected as lessees under leases acquired by or assigned to the
Borrower or a Subsidiary, so long as the Borrower is making reasonable efforts
to correct such leases and such condition is not reasonably likely to have,
individually or in the aggregate, a Material Adverse

                                       42
<PAGE>   44

Effect, (iii) possesses or has rights to use licenses, patents, copyrights,
trademarks, service marks, trade names and other assets sufficient to enable it
to continue to conduct its business substantially as heretofore conducted and
without any material conflict with the rights of others, and (iv) has good title
to all of its other properties and assets reflected in the most recent financial
statements referred to in SECTION 4.11(a) (except as sold or otherwise disposed
of since the date thereof in the ordinary course of business), in each case
under (i), (ii), (iii) and (iv) above free and clear of all Liens other than
Permitted Liens. SCHEDULE 4.12 lists, as of the Closing Date, all real property
interests of the Borrower and its Subsidiaries, indicating in each case the
address of the property, the nature of use of the premises, and whether such
interest is a leasehold or fee ownership interest.

           4.13 ERISA. Each Plan is and has been administered in compliance in
all material respects with all applicable Requirements of Law, including,
without limitation, the applicable provisions of ERISA and the Internal Revenue
Code. No ERISA Event has occurred and is continuing or, to the knowledge of the
Borrower, is reasonably expected to occur with respect to any Plan, in either
case that would be reasonably likely, individually or in the aggregate, to have
a Material Adverse Effect. No Plan has any Unfunded Pension Liability, and
neither the Borrower nor any ERISA Affiliate has engaged in a transaction that
could be subject to Section 4069 or 4212(c) of ERISA, in either instance where
the same would be reasonably likely, individually or in the aggregate, to have a
Material Adverse Effect. Neither the Borrower nor any ERISA Affiliate is
required to contribute to or has, or has at any time had, any liability to a
Multiemployer Plan. To the best of the Borrower's actual knowledge, no condition
or event exists, with respect to any Plan (other than a Multiemployer Plan)
which is sponsored by other than the Borrower or any ERISA Affiliate, and with
respect to which the Borrower or any ERISA Affiliate and the sponsor thereof are
considered members of an affiliated service group, which would have a Material
Adverse Effect.

           4.14 Environmental Matters.

           (a) No Hazardous Substances are or have been generated, used,
located, released, treated, disposed of or stored by the Borrower or any of its
Subsidiaries or, to the knowledge of the Borrower, by any other Person
(including any predecessor in interest) or otherwise, in, on or under any
portion of any real property, leased or owned, of the Borrower or any of its
Subsidiaries, except in material compliance with all applicable Environmental
Laws, and no portion of any such real property or, to the knowledge of the
Borrower, any other real property at any time leased, owned or operated by the
Borrower or any of its Subsidiaries, has been contaminated by any Hazardous
Substance, in either case except to the extent the existence of any Hazardous
Substance(s) is not reasonably likely, individually or in the aggregate, to have
a Material Adverse Effect; and no portion of any real property, leased or owned,
of the Borrower or any of its Subsidiaries has been or is presently the subject
of an environmental audit, assessment or remedial action.

           (b) No portion of any real property, leased or owned, of the Borrower
or any of its Subsidiaries has been used by the Borrower or any of its
Subsidiaries or, to the knowledge of the Borrower, by any other Person, as or
for a mine, a landfill, a dump or other disposal facility, a gasoline service
station, or (other than for petroleum substances stored in the ordinary course
of business) a petroleum products storage facility; no portion of such real
property or any other real

                                       43
<PAGE>   45

property at any time leased, owned or operated by the Borrower or any of its
Subsidiaries has, pursuant to any Environmental Law, been placed on the
"National Priorities List" or "CERCLIS List" (or any similar federal, state or
local list) of sites subject to possible environmental problems; and there are
not and have never been any underground storage tanks situated on any real
property, leased or owned, of the Borrower or any of its Subsidiaries, except to
the extent any such tanks are not reasonably likely, individually or in the
aggregate, to have a Material Adverse Effect.

           (c) All activities and operations of the Borrower and its
Subsidiaries are in compliance with the requirements of all applicable
Environmental Laws, except to the extent the failure so to comply, individually
or in the aggregate, would not be reasonably likely to have a Material Adverse
Effect. Each of the Borrower and its Subsidiaries has obtained all licenses and
permits under Environmental Laws necessary to its respective operations; all
such licenses and permits are being maintained in good standing; and each of the
Borrower and its Subsidiaries is in compliance with all terms and conditions of
such licenses and permits, except for such licenses and permits the failure to
obtain, maintain or comply with which would not be reasonably likely,
individually or in the aggregate, to have a Material Adverse Effect. Neither the
Borrower nor any of its Subsidiaries is involved in any suit, action or
proceeding, or has received any notice, complaint or other request for
information from any Governmental Authority or other Person, with respect to any
actual or alleged Environmental Claims that, if adversely determined, would be
reasonably likely, individually or in the aggregate, to have a Material Adverse
Effect; and, to the knowledge of the Borrower, there are no threatened actions,
suits, proceedings or investigations with respect to any such Environmental
Claims, nor any basis therefor.

           4.15 Compliance With Laws. Each of the Borrower and its Subsidiaries
has timely filed all material reports, documents and other materials required to
be filed by it under all applicable Requirements of Law with any Governmental
Authority, has retained all material records and documents required to be
retained by it under all applicable Requirements of Law, and is otherwise in
compliance with all applicable Requirements of Law in respect of the conduct of
its business and the ownership and operation of its properties, except for such
Requirements of Law the failure to comply with which, individually or in the
aggregate, would not be reasonably likely to have a Material Adverse Effect.

           4.16 Regulated Industries. Neither the Borrower nor any of its
Subsidiaries is (i) an "investment company," a company "controlled" by an
"investment company," or an "investment advisor," within the meaning of the
Investment Company Act of 1940, as amended, or (ii) a "holding company," a
"subsidiary company" of a "holding company," or an "affiliate" of a "holding
company" or of a "subsidiary company" of a "holding company," within the meaning
of the Public Utility Holding Company Act of 1935, as amended.

           4.17 Insurance. SCHEDULE 4.17 sets forth a true and complete summary
of all insurance policies or arrangements carried or maintained by the Borrower
and its Subsidiaries as of the Closing Date, indicating in each case the
insurer, policy number, expiration, amount and type of coverage and deductibles.
The assets, properties and business of the Borrower and its Subsidiaries are
insured against such hazards and liabilities, under such coverages and in such

                                       44
<PAGE>   46

amounts, as are customarily maintained by prudent companies similarly situated
and under policies issued by insurers of recognized responsibility.

           4.18 Material Contracts. SCHEDULE 4.18 lists, as of the Closing Date,
each "material contract" (within the meaning of Item 601(b)(10) of Regulation
S-K under the Exchange Act) to which the Borrower or any of its Subsidiaries is
a party, by which any of them or their respective properties is bound or to
which any of them is subject (collectively, "Material Contracts"), and also
indicates the parties, subject matter and term thereof. As of the Closing Date,
(i) each Material Contract is in full force and effect and is enforceable by the
Borrower or the Subsidiary that is a party thereto in accordance with its terms,
and (ii) neither the Borrower nor any of its Subsidiaries (nor, to the knowledge
of the Borrower, any other party thereto) is in breach of or default under any
Material Contract in any material respect or has given notice of termination or
cancellation of any Material Contract.

           4.19 Security Documents. The provisions of each of the Security
Documents (whether executed and delivered prior to or on the Closing Date or
thereafter) are and will be effective to create in favor of the Agent, for its
benefit and the benefit of the Lenders, a valid and enforceable security
interest in and Lien upon all right, title and interest of each of the Borrower
and its Subsidiaries that is a party thereto in and to the Collateral purported
to be pledged by it thereunder and described therein, and upon (i) the initial
extension of credit hereunder, (ii) the filing of appropriately completed
Uniform Commercial Code financing statements and continuations thereof in the
jurisdictions specified therein, (iii) the filing of appropriately completed
short-form assignments in the U.S. Patent and Trademark Office and the U.S.
Copyright Office, (iv) in the case of uncertificated securities, compliance with
Section 8-313 (or its successor provision) of the applicable Uniform Commercial
Code, and (v) the possession by the Agent of any certificates evidencing the
securities pledged thereby, such security interest and Lien shall constitute a
fully perfected and first priority security interest in and Lien upon such
right, title and interest of the Borrower or such Subsidiary, as applicable, in
and to such Collateral, to the extent that such security interest and Lien can
be perfected by such filings, actions and possession, subject only to Permitted
Liens.

           4.20 Labor Relations. Neither the Borrower nor any of its
Subsidiaries is engaged in any unfair labor practice within the meaning of the
National Labor Relations Act of 1947, as amended. There is (i) no unfair labor
practice complaint before the National Labor Relations Board, or grievance or
arbitration proceeding arising out of or under any collective bargaining
agreement, pending or, to the knowledge of the Borrower, threatened, against the
Borrower or any of its Subsidiaries, (ii) no strike, lock-out, slowdown,
stoppage, walkout or other labor dispute pending or, to the knowledge of the
Borrower, threatened, against the Borrower or any of its Subsidiaries, and (iii)
to the knowledge of the Borrower, no petition for certification or union
election or union organizing activities taking place with respect to the
Borrower or any of its Subsidiaries.

                                       45
<PAGE>   47

                                   ARTICLE V.

                              AFFIRMATIVE COVENANTS

           The Borrower covenants and agrees that, until the termination of the
Commitments and the payment in full of all principal and interest with respect
to the Loans together with all other amounts then due and owing hereunder:

           5.1 Financial Statements. The Borrower will deliver to each Lender:

           (a) As soon as available and in any event within fifty (50) days
after the end of each of the first three fiscal quarters of each fiscal year,
beginning with the fiscal quarter ending March 31, 2000, unaudited consolidated
and consolidating balance sheets of the Borrower and its Subsidiaries as of the
end of such fiscal quarter and unaudited consolidated and consolidating
statements of income and cash flows for the Borrower and its Subsidiaries for
the fiscal quarter then ended and for that portion of the fiscal year then
ended, in each case setting forth comparative consolidated (or consolidating)
figures, if applicable, as of the end of and for the corresponding period in the
preceding fiscal year together with comparative budgeted figures for the fiscal
year then ended, all in reasonable detail and prepared in accordance with GAAP
(subject to the absence of notes required by GAAP and subject to normal year-end
adjustments) applied on a basis consistent with that of the preceding quarter or
containing disclosure of the effect on the financial condition or results of
operations of any change in the application of accounting principles and
practices during such quarter; and

           (b) As soon as available and in any event within ninety (90) days
after the end of each fiscal year, beginning with the fiscal year ending
December 31, 1999, (i) an audited consolidated balance sheet of the Borrower and
its Subsidiaries as of the end of such fiscal year and audited consolidated
statements of income and cash flows for the Borrower and its Subsidiaries for
the fiscal year then ended, including the notes thereto, in each case setting
forth comparative figures as of the end of and for the preceding fiscal year, if
applicable, together with comparative budgeted figures for the fiscal year then
ended, all in reasonable detail and certified by the independent certified
public accounting firm regularly retained by the Borrower or another independent
certified public accounting firm of recognized national standing reasonably
acceptable to the Required Lenders, together with (y) a report thereon by such
accountants that is not qualified as to going concern or scope of audit and to
the effect that such financial statements present fairly the consolidated
financial condition and results of operations of the Borrower and its
Subsidiaries as of the dates and for the periods indicated in accordance with
GAAP applied on a basis consistent with that of the preceding year or containing
disclosure of the effect on the financial condition or results of operations of
any change in the application of accounting principles and practices during such
year, and (z) a report by such accountants to the effect that, based on and in
connection with their examination of the financial statements of the Borrower
and its Subsidiaries, they obtained no knowledge of the occurrence or existence
of any Default or Event of Default relating to accounting or financial reporting
matters, or a statement specifying the nature and period of existence of any
such Default or Event of Default disclosed by their audit; provided, however,
that such accountants shall not be liable by reason of the failure to obtain
knowledge of any Default or Event of Default that would not be disclosed or
revealed in the course of their audit examination, and (ii) if and to the extent
requested by the Agent, an

                                       46
<PAGE>   48

unaudited consolidating balance sheet of the Borrower and its Subsidiaries as of
the end of such fiscal year and unaudited consolidating statements of income and
cash flows for the Borrower and its Subsidiaries for the fiscal year then ended,
all in reasonable detail.

           (c) Concurrently with each delivery of the financial statements
described in this SECTION 5.1, (i) a current report of all loans made by the
Borrower pursuant to any Service Agreement or otherwise to any Affiliated
Orthodontist and (ii) a current report showing the aging of the accounts
receivable financed by the Borrower or a Subsidiary, and from time to time,
additional accounts receivable aging reports to the extent requested by the
Agent.

           5.2 Other Business and Financial Information. The Borrower will
deliver to each Lender:

           (a) Concurrently with each delivery of the financial statements
described in SECTION 5.1(a) AND (b), a Compliance Certificate with respect to
the period covered by the financial statements then being delivered, executed by
a Financial Officer of the Borrower, together with a Covenant Compliance
Worksheet reflecting the computation of the (i) affirmative covenants on
Permitted Acquisitions (SECTION 5.8(a)(i)) and Creation or Acquisition of
Subsidiaries (SECTION 5.9); (ii) the financial covenants set forth in SECTIONS
6.1 through 6.4; and (iii) the negative covenants on Indebtedness (SECTION
7.2(vi)), Investments (SECTION 7.5(x)) and Restricted Payments (SECTION
7.6(a)(iii)), all as of the last day of the period covered by such financial
statements;

           (b) As soon as available and in any event by the end of each fiscal
year, beginning with the fiscal year ending December 31, 1999, a consolidated
operating budget for the Borrower and its Subsidiaries for the succeeding fiscal
year (prepared on a quarterly basis), consisting of a consolidated balance sheet
and consolidated statements of income and cash flows, together with a
certificate of a Financial Officer of the Borrower to the effect that such
budgets have been prepared in good faith and are reasonable estimates of the
financial position and results of operations of the Borrower and its
Subsidiaries for the period covered thereby; and as soon as available from time
to time thereafter, any modifications or revisions to or restatements of such
budget;

           (c) Promptly upon receipt thereof, copies of any "management letter"
submitted to the Borrower or any of its Subsidiaries by its certified public
accountants in connection with each annual, interim or special audit, and
promptly upon completion thereof, any response reports from the Borrower or any
such Subsidiary in respect thereof;

           (d) Promptly upon the sending, filing or receipt thereof, copies of
(i) all financial statements, reports, notices and proxy statements that the
Borrower or any of its Subsidiaries shall send or make available generally to
its shareholders, (ii) all regular, periodic and special reports, registration
statements and prospectuses (other than on Form S-8) that the Borrower or any of
its Subsidiaries shall render to or file with the Securities and Exchange
Commission, the National Association of Securities Dealers, Inc. or any national
securities exchange, and (iii) all press releases and other statements made
available generally by the Borrower or any of its Subsidiaries to the public
concerning material developments in the business of the Borrower or any of its
Subsidiaries;

                                       47
<PAGE>   49

           (e) Promptly upon (and in any event within five (5) Business Days
after) any Responsible Officer of the Borrower obtaining knowledge thereof,
written notice of any of the following:

                       (i) the occurrence of any Default or Event of Default,
           together with a written statement of a Responsible Officer of the
           Borrower specifying the nature of such Default or Event of Default,
           the period of existence thereof and the action that the Borrower has
           taken and proposes to take with respect thereto;

                      (ii) the institution or threatened institution of any
           action, suit, investigation or proceeding against or affecting the
           Borrower or any of its Subsidiaries, including any such investigation
           or proceeding by any Governmental Authority (other than routine
           periodic inquiries, investigations or reviews), that would, if
           adversely determined, be reasonably likely, individually or in the
           aggregate, to have a Material Adverse Effect, and any material
           development in any litigation or other proceeding previously reported
           pursuant to SECTION 4.5 or this subsection;

                     (iii) the receipt by the Borrower or any of its
           Subsidiaries from any Governmental Authority of (y) any notice
           asserting any failure by the Borrower or any of its Subsidiaries to
           be in compliance with applicable Requirements of Law or that
           threatens the taking of any action against the Borrower or such
           Subsidiary or sets forth circumstances that, if taken or adversely
           determined, would be reasonably likely to have a Material Adverse
           Effect, or (z) any notice of any actual or threatened Limitation on
           any License, Reimbursement Agreement or other authorization of the
           Borrower or any of its Subsidiaries, where such action would be
           reasonably likely to have a Material Adverse Effect;

                      (iv) the occurrence of any ERISA Event, together with (x)
           a written statement of a Responsible Officer of the Borrower
           specifying the details of such ERISA Event and the action that the
           Borrower has taken and proposes to take with respect thereto, (y) a
           copy of any notice with respect to such ERISA Event that may be
           required to be filed with the PBGC and (z) a copy of any notice
           delivered by the PBGC to the Borrower or such ERISA Affiliate with
           respect to such ERISA Event;

                       (v) the occurrence of any material default under, or any
           proposed or threatened termination or cancellation of, any Material
           Contract or other material contract or agreement to which the
           Borrower or any of its Subsidiaries is a party, the termination or
           cancellation of which would be reasonably likely, individually or in
           the aggregate, to have a Material Adverse Effect;

                      (vi) the occurrence of any of the following: (x) the
           assertion of any Environmental Claim against or affecting the
           Borrower, any of its Subsidiaries or any of their respective real
           property, leased or owned; (y) the receipt by the Borrower or any of
           its Subsidiaries of notice of any alleged violation of or
           noncompliance with any Environmental Laws; or (z) the taking of any
           remedial action by the Borrower, any of its Subsidiaries or any other
           Person in response to the actual or alleged generation, storage,
           release, disposal or discharge of any Hazardous Substances on, to,
           upon or from any real

                                       48
<PAGE>   50

           property leased or owned by the Borrower or any of its Subsidiaries;
           but in each case under clauses (x), (y) and (z) above, only to the
           extent the same would be reasonably likely to have a Material Adverse
           Effect; and

                     (vii) any other matter or event that has, or would be
           reasonably likely to have, a Material Adverse Effect, together with a
           written statement of a Responsible Officer of the Borrower setting
           forth the nature and period of existence thereof and the action that
           the Borrower has taken and proposes to take with respect thereto; and

           (f) As promptly as reasonably possible, such other information about
the business, condition (financial or otherwise), operations or properties of
the Borrower or any of its Subsidiaries (including any Plan and any information
required to be filed under ERISA) as the Agent or any Lender may from time to
time reasonably request.

           5.3 Corporate Existence; Franchises; Maintenance of Properties. The
Borrower will, and will cause each of its Subsidiaries to, (i) maintain and
preserve in full force and effect its corporate existence, except as expressly
permitted otherwise by SECTION 7.1 and (ii) keep all material properties in good
working order and condition (normal wear and tear excepted) and from time to
time make all necessary repairs to and renewals and replacements of such
properties, except to the extent that any of such properties are obsolete or are
being replaced.

           5.4 Compliance with Laws. The Borrower shall, and shall cause each of
its Subsidiaries to, (i) comply in all respects with all applicable Requirements
of Law and (ii) obtain and maintain in effect all Licenses and Reimbursement
Approvals, in each case in respect of the conduct of its business and the
ownership and operation of its properties, except to the extent that the failure
to so comply would not be reasonably likely to have a Material Adverse Effect.

           5.5 Payment of Obligations. The Borrower will, and will cause each of
its Subsidiaries to, (i) pay all liabilities and obligations as and when due
(subject to any applicable subordination provisions), except to the extent
failure to do so would not be reasonably likely to have a Material Adverse
Effect, and (ii) pay and discharge all taxes, assessments and governmental
charges or levies imposed upon it, upon its income or profits or upon any of its
properties, prior to the date on which penalties would attach thereto, and all
lawful claims that, if unpaid, might become a Lien upon any of the properties of
the Borrower or any of its Subsidiaries; provided, however, that neither the
Borrower nor any of its Subsidiaries shall be required to pay any such tax,
assessment, charge, levy or claim that is being contested in good faith and by
proper proceedings and as to which the Borrower or such Subsidiary is
maintaining adequate reserves with respect thereto in accordance with GAAP.

           5.6 Insurance. The Borrower will, and will cause each of its
Subsidiaries to, maintain with financially sound and reputable insurance
companies insurance with respect to its assets, properties and business, against
such hazards and liabilities, of such types and in such amounts, as is
customarily maintained by companies in the same or similar businesses similarly
situated, and maintain such other or additional insurance on such terms and
subject to such conditions as may be required under any Security Document.

                                       49
<PAGE>   51

           5.7 Maintenance of Books and Records; Inspection. The Borrower will,
and will cause each of its Subsidiaries to, (i) maintain adequate books,
accounts and records, in which full, true and correct entries shall be made of
all financial transactions in relation to its business and properties, and
prepare all financial statements required under this Agreement, in each case in
accordance with GAAP and in compliance with the requirements of any Governmental
Authority having jurisdiction over it, and (ii) permit employees or agents of
the Agent or any Lender to inspect its properties and examine or audit its
books, records, working papers and accounts and make copies and memoranda of
them, and to discuss its affairs, finances and accounts with its officers and
employees and, upon notice to the Borrower, the independent public accountants
of the Borrower and its Subsidiaries (and by this provision the Borrower
authorizes such accountants to discuss the finances and affairs of the Borrower
and its Subsidiaries), all at such times and from time to time, upon reasonable
notice and during business hours, as may be reasonably requested.

           5.8 Permitted Acquisitions.

           (a) Subject to the provisions of subsection (b) below and the
requirements contained in the definition of Permitted Acquisition, and subject
to the other terms and conditions of this Agreement, the Borrower may from time
to time on or after the Closing Date effect Permitted Acquisitions, provided
that, with respect to each Permitted Acquisition:

                       (i) no Default or Event of Default shall have occurred
           and be continuing at the time of the consummation of such Permitted
           Acquisition or would exist immediately after giving effect thereto;
           and

                      (ii) the Acquisition Amount with respect thereto
           (regardless of the form of consideration) (y) shall not exceed
           $3,000,000, and (z) together with the aggregate of the Acquisition
           Amounts (regardless of the form of consideration) for all other
           Permitted Acquisitions consummated during any fiscal year, shall not
           exceed $40,000,000, excluding the New Image Acquisition.

           (b) As soon as reasonably practicable after the consummation of any
Permitted Acquisition, the Borrower will deliver to the Agent and each Lender:

                       (i) a certificate, in substantially the form attached
           hereto as EXHIBIT I, executed by a Financial Officer of the Borrower
           setting forth a reasonably detailed description of the material terms
           of such Permitted Acquisition, including the Acquisition Amount and
           each Person or business that is the subject of such Permitted
           Acquisition (each, a "Target"), and further to the effect that, to
           the best of such individual's knowledge, (x) the consummation of such
           Permitted Acquisition will not result in a violation of any provision
           of this Section, and after giving effect to such Permitted
           Acquisition and any Borrowings made in connection therewith, the
           Borrower will be in compliance with the financial covenants contained
           in SECTIONS 6.1 through 6.4, such compliance determined with regard
           to calculations made on a pro forma basis in accordance with GAAP as
           if each Target had been consolidated with the Borrower for those
           periods applicable to such covenants (such calculations to be
           attached to the certificate), (y) the Borrower believes in good faith
           that it will continue to comply with

                                       50
<PAGE>   52

           such financial covenants for a period of one year following the date
           of the consummation of such Permitted Acquisition, and (z) after
           giving effect to such Permitted Acquisition and any Borrowings in
           connection therewith, the Borrower believes in good faith that it
           will have sufficient availability under the Facility to meet its
           ongoing working capital requirements; and

                      (ii) a copy of the fully executed Service Agreement
           executed in connection therewith.

           (c) The consummation of each Permitted Acquisition shall be deemed to
be a representation and warranty by the Borrower that (except as shall have been
approved in writing by the Required Lenders) all conditions thereto set forth in
this Section and in the description furnished under clause (i) of subsection (b)
above have been satisfied, that the same is permitted in accordance with the
terms of this Agreement, and that the matters certified to by the Financial
Officer of the Borrower in the certificate referred to in clause (iv) of
subsection (b) above are, to the best of such individual's knowledge, true and
correct in all material respects as of the date such certificate is given, which
representation and warranty shall be deemed to be a representation and warranty
as of the date thereof for all purposes hereunder, including, without
limitation, for purposes of SECTIONS 3.2 and 8.1.

           5.9 Creation or Acquisition of Subsidiaries. As of the Closing Date,
the Subsidiary Guarantors of the Borrower are as listed on SCHEDULE 5.9. Subject
to the provisions of SECTION 7.5, the Borrower may from time to time create or
acquire new Wholly Owned Subsidiaries in connection with Permitted Acquisitions
or otherwise, and the Subsidiary Guarantors of the Borrower may create or
acquire new Wholly Owned Subsidiaries, provided that with respect to each such
Subsidiary that has assets at any time in excess of $100,000, has executed or is
likely to execute a Service Agreement, or is or will be engaged in active
business operations:

           (a) Concurrently with (and in any event within ten (10) Business Days
thereafter) the creation or direct or indirect acquisition by the Borrower
thereof, each such new Subsidiary will execute and deliver to the Agent (i) a
joinder to the Subsidiary Guaranty, pursuant to which such new Subsidiary shall
become a party thereto and shall guarantee the payment in full of the
Obligations of the Borrower under this Agreement and the other Credit Documents,
and (ii) a joinder to the Pledge and Security Agreement, pursuant to which such
new Subsidiary shall become a party thereto and shall grant to the Agent a first
priority Lien upon and security interest in the Collateral as collateral for its
obligations under the Subsidiary Guaranty, subject only to Permitted Liens;

           (b) Concurrently with (and in any event within ten (10) Business Days
thereafter) the creation or acquisition of any new Subsidiary all or a portion
of the Capital Stock of which is directly owned by the Borrower, the Borrower
will execute and deliver to the Agent an amendment or supplement to the Pledge
and Security Agreement pursuant to which all of the Capital Stock of such new
Subsidiary owned by the Borrower shall be pledged to the Agent, together with
the certificates evidencing such Capital Stock and undated stock powers duly
executed in blank; and concurrently with (and in any event within ten (10)
Business Days thereafter) the creation or acquisition of any new Subsidiary all
or a portion of the Capital Stock

                                       51
<PAGE>   53

of which is directly owned by another Subsidiary (the "Parent Subsidiary"), the
Parent Subsidiary will execute and deliver to the Agent an appropriate joinder,
amendment or supplement to the Pledge and Security Agreement, pursuant to which
all of the Capital Stock of such new Subsidiary owned by such Parent Subsidiary
shall be pledged to the Agent, together with the certificates evidencing such
Capital Stock and undated stock powers duly executed in blank; and

           (c) As promptly as reasonably possible, the Borrower and its
Subsidiaries will deliver any such other documents, certificates and opinions
(including opinions of local counsel in the jurisdiction of organization of each
such new Subsidiary), in form and substance reasonably satisfactory to the
Agent, as the Agent may reasonably request in connection therewith and will take
such other action as the Agent may reasonably request to create in favor of the
Agent a perfected security interest in the Collateral being pledged pursuant to
the documents described above.

           5.10 Additional Security. The Borrower will, and will cause each of
its Subsidiaries to, grant to the Agent from time to time security interests,
Liens and mortgages in and upon such assets and properties of the Borrower or
such Subsidiary as are not covered by the Security Documents executed and
delivered on the Closing Date or pursuant to SECTION 5.9 and as may be
reasonably requested from time to time by the Required Lenders (including,
without limitation, Liens on assets acquired by the Borrower or a Subsidiary in
connection with any Permitted Acquisition). Such security interests, Liens and
mortgages shall be granted pursuant to documentation in form and substance
reasonably satisfactory to the Agent and shall constitute valid and perfected
security interests and Liens, subject to no Liens other than Permitted Liens.
Without limitation of the foregoing, in connection with the grant of any
mortgage or deed of trust with respect to any interest in real property, the
Borrower will, and will cause each applicable Subsidiary to, at the Borrower's
expense, prepare, obtain and deliver to the Agent any environmental assessments,
appraisals, surveys, title insurance and other matters or documents as the Agent
may reasonably request or as may be required under applicable banking laws and
regulations.

           5.11 Further Assurances. The Borrower will, and will cause each of
its Subsidiaries to, make, execute, endorse, acknowledge and deliver any
amendments, modifications or supplements hereto and restatements hereof and any
other agreements, instruments or documents, and take any and all such other
actions, as may from time to time be reasonably requested by the Agent or the
Required Lenders to perfect and maintain the validity and priority of the Liens
granted pursuant to the Security Documents and to effect, confirm or further
assure or protect and preserve the interests, rights and remedies of the Agent
and the Lenders under this Agreement and the other Credit Documents.

                                       52
<PAGE>   54

                                   ARTICLE VI.

                               FINANCIAL COVENANTS

           The Borrower covenants and agrees that, until the termination of the
Commitments and the payment in full of all principal and interest with respect
to the Loans, together with all other amounts then due and owing hereunder:

           6.1 Leverage Ratio. The Borrower will not permit the Leverage Ratio
(i) through and including the fiscal quarter ending December 31, 2000 to exceed
3.50 to 1.0 and (ii thereafter to exceed 3.0 to 1.0.

           6.2 Fixed Charge Coverage Ratio. The Borrower will not permit the
ratio of Annualized EBITDA as of the last day of any fiscal quarter to the sum
of (i) Consolidated Interest Expense for the two (2) consecutive fiscal quarters
ending on that date, multiplied by two (2) (ii) Corporate Capital Expenditures
for the two (2) consecutive fiscal quarters ending on that date, multiplied by
two (2) and (iii) all scheduled principal payments on any Funded Debt for the
two (2) consecutive fiscal quarters ending on that date, multiplied by two (2),
to be less than 2.0 to 1.0.

           6.3 Consolidated Net Worth. The Borrower will not permit Consolidated
Net Worth as of the last day of any fiscal quarter, beginning with the fiscal
quarter ending March 31, 2000, to be less than the sum of (i) Consolidated Net
Worth as shown on the balance sheets of the Borrower and its Subsidiaries as of
December 31, 1999, minus (ii) $1,890,000, plus (iii) 80% of the aggregate of
Consolidated Net Income for each fiscal quarter ending after December 31, 1999
(provided that Consolidated Net Income for any such fiscal quarter shall be
taken into account for purposes of this calculation only if positive), plus (iv)
100% of the aggregate amount of all increases in the stated capital and
additional paid-in capital accounts of the Borrower and its Subsidiaries, as
determined on a consolidated basis in accordance with GAAP, resulting from the
issuance of equity securities (including pursuant to the exercise of options,
rights or warrants or pursuant to the conversion of convertible securities) or
other Capital Stock after the Closing Date.

           6.4 Capital Expenditures. The Borrower will not permit Corporate
Capital Expenditures to exceed $5,000,000 during fiscal year 2000 or $2,000,000
in any fiscal year thereafter; provided, however, that to the extent the
Borrower's Corporate Capital Expenditures during fiscal year 2000 are less than
$5,000,000, the shortfall may be carried over and expended in subsequent fiscal
years; provided further, however, the sum of such Corporate Capital Expenditures
shall not exceed an aggregate amount of $9,000,000 during the term of the
Facility. The Borrower will not permit Practice Capital Expenditures during any
fiscal year to exceed $2,500,000.

                                       53
<PAGE>   55

                                  ARTICLE VII.

                               NEGATIVE COVENANTS

           The Borrower covenants and agrees that, until the termination of the
Commitments and the payment in full of all principal and interest with respect
to the Loans, together with all other amounts then due and owing hereunder:

           7.1 Merger; Consolidation. The Borrower will not, and will not permit
or cause any of its Subsidiaries to, liquidate, wind up or dissolve, or enter
into any consolidation, merger or other combination, or agree to do any of the
foregoing; provided, however, that:

                       (i) the Borrower may merge or consolidate with another
           Person so long as (x) the Borrower is the surviving entity, (y)
           unless such other Person is a Wholly Owned Subsidiary immediately
           prior to giving effect thereto, such merger or consolidation shall
           constitute a Permitted Acquisition and the applicable conditions and
           requirements of SECTIONS 5.8 and 5.9 shall be satisfied, and (z)
           immediately after giving effect thereto, no Default or Event of
           Default would exist; and

                      (ii) any Subsidiary may merge or consolidate with another
           Person so long as (x) the surviving entity is the Borrower or a
           Subsidiary Guarantor, (y) unless such other Person is a Wholly Owned
           Subsidiary immediately prior to giving effect thereto, such merger or
           consolidation shall constitute a Permitted Acquisition and the
           applicable conditions and requirements of SECTIONS 5.8 and 5.9 shall
           be satisfied, and (z) immediately after giving effect thereto, no
           Default or Event of Default would exist.

           7.2 Indebtedness. The Borrower will not, and will not permit or cause
any of its Subsidiaries to, create, incur, assume or suffer to exist any
Indebtedness other than:

                      (i) Indebtedness incurred under this Agreement, the Notes
           and the Subsidiary Guaranty;

                      (ii) Indebtedness existing on the Closing Date and
           described in SCHEDULE 7.2;

                     (iii) accrued expenses (including salaries, accrued
           vacation and other compensation), current trade or other accounts
           payable and other current liabilities arising in the ordinary course
           of business and not incurred through the borrowing of money, provided
           that the same shall be paid when due except to the extent being
           contested in good faith and by appropriate proceedings;

                      (iv) loans and advances by the Borrower or any Subsidiary
           Guarantors to any other Subsidiary Guarantor or by any Subsidiary
           Guarantor to the Borrower, provided that any such loan or advance is
           subordinated in right and time of payment to the Obligations and is
           evidenced by a promissory note, in form and substance satisfactory to
           the Agent, pledged to the Agent pursuant to the Security Documents;

                      (v) Indebtedness of the Borrower under Hedge Agreements
           entered into (y) with respect to the Notes and (z) with the prior
           written consent of the Agent;

                                       54
<PAGE>   56

                      (vi) Permitted Subordinated Debt and other unsecured
           Indebtedness of the Borrower that is expressly subordinated and made
           junior in right and time of payment to the Obligations and that is
           evidenced by one or more written agreements or instruments having
           terms, conditions and provisions (including, without limitation,
           provisions relating to principal amount, maturity, covenants,
           defaults, interest, and subordination) satisfactory in form and
           substance to the Required Lenders in their sole discretion; provided,
           however, that the sum of such Permitted Subordinated Debt and other
           unsecured Indebtedness shall not exceed an aggregate amount of
           $10,000,000 prior to April 14, 2001, or an aggregate amount of
           $20,000,000 prior to April 14, 2002, or an aggregate amount of
           $25,000,000 during the term of the Facility;

                     (vii) purchase money Indebtedness of the Borrower and its
           Subsidiaries incurred solely to finance the payment of all or part of
           the purchase price of any equipment, real property or other fixed
           assets acquired in the ordinary course of business, including
           Indebtedness in respect of capital lease obligations, and any
           renewals, refinancings or replacements thereof (subject to the
           limitations on the principal amount thereof set forth in this clause
           (vi)), which Indebtedness shall not exceed $250,000 in aggregate
           principal amount outstanding at any time; and

                      (viii) other unsecured Indebtedness not exceeding $250,000
           in aggregate principal amount outstanding at any time.

           7.3 Liens. The Borrower will not, and will not permit or cause any of
its Subsidiaries to, directly or indirectly, make, create, incur, assume or
suffer to exist, any Lien upon or with respect to any part of its property or
assets, whether now owned or hereafter acquired, or file or permit the filing
of, or permit to remain in effect, any financing statement or other similar
notice of any Lien with respect to any such property, asset, income or profits
under the Uniform Commercial Code of any state or under any similar recording or
notice statute, or agree to do any of the foregoing, other than the following
(collectively, "Permitted Liens"):

                      (i) Liens created under the Security Documents;

                      (ii) Liens in existence on the Closing Date and set forth
           on SCHEDULE 7.3;

                     (iii) Liens imposed by law, such as Liens of carriers,
           warehousemen, mechanics, materialmen and landlords, and other similar
           Liens incurred in the ordinary course of business for sums not
           constituting borrowed money that are not overdue for a period of more
           than thirty (30) days or that are being contested in good faith by
           appropriate proceedings and for which adequate reserves have been
           established in accordance with GAAP (if so required);

                      (iv) Liens (other than any Lien imposed by ERISA, the
           creation or incurrence of which would result in an Event of Default
           under SECTION 8.1(j)) incurred in the ordinary course of business in
           connection with worker's compensation, unemployment insurance or
           other forms of governmental insurance or benefits, or to secure the
           performance of letters of credit, bids, tenders, statutory
           obligations, surety and appeal

                                       55
<PAGE>   57

           bonds, leases, government contracts and other similar obligations
           (other than obligations for borrowed money) entered into in the
           ordinary course of business;

                       (v) Liens for taxes, assessments or other governmental
           charges or statutory obligations that are not delinquent or remain
           payable without any penalty or that are being contested in good faith
           by appropriate proceedings and for which adequate reserves have been
           established in accordance with GAAP (if so required);

                      (vi) Liens securing the purchase money Indebtedness
           permitted under clause (vii) of SECTION 7.2, provided that any such
           Lien (a) shall attach to such property concurrently with or within
           ten (10) days after the acquisition thereof by the Borrower or such
           Subsidiary, (b) shall not exceed the lesser of (y) the fair market
           value of such property or (z) the cost thereof to the Borrower or
           such Subsidiary and (c) shall not encumber any other property of the
           Borrower or any of its Subsidiaries;

                     (vii) any attachment or judgment Lien not constituting an
           Event of Default under SECTION 8.1(h) that is being contested in good
           faith by appropriate proceedings and for which adequate reserves have
           been established in accordance with GAAP (if so required);

                      (viii) Liens arising from the filing, for notice purposes
           only, of financing statements in respect of true leases;

                      (ix) Liens on Borrower Margin Stock, to the extent the
           fair market value thereof exceeds 25% of the fair market value of the
           assets of the Borrower and its Subsidiaries (including Borrower
           Margin Stock);

                       (x) with respect to any real property occupied by the
           Borrower or any of its Subsidiaries, all easements, rights of way,
           licenses and similar encumbrances on title that do not materially
           impair the use of such property for its intended purposes; and

                      (xi) other Liens securing obligations of the Borrower and
           its Subsidiaries not exceeding $100,000 in aggregate amount
           outstanding at any time.

           7.4 Disposition of Assets. The Borrower will not, and will not permit
or cause any of its Subsidiaries to, sell, assign, lease, convey, transfer or
otherwise dispose of (whether in one or a series of transactions) all or any
portion of its assets, business or properties (including, without limitation,
any Capital Stock of any Subsidiary), or enter into any arrangement with any
Person providing for the lease by the Borrower or any Subsidiary as lessee of
any asset that has been sold or transferred by the Borrower or such Subsidiary
to such Person, or agree to do any of the foregoing, except for:

                      (i) sales of inventory and licenses or leases of
           intellectual property and other assets, in each case in the ordinary
           course of business;

                      (ii) the sale or exchange of used or obsolete equipment to
           the extent (y) the proceeds of such sale are applied towards, or such
           equipment is exchanged for,

                                       56
<PAGE>   58

           replacement equipment or (z) such equipment is no longer necessary
           for the operations of the Borrower or its applicable Subsidiary in
           the ordinary course of business;

                     (iii) the sale or other disposition by the Borrower and its
           Subsidiaries of any Borrower Margin Stock to the extent the fair
           market value thereof exceeds 25% of the fair market value of the
           assets of the Borrower and its Subsidiaries (including Borrower
           Margin Stock), provided that fair value is received in exchange
           therefor;

                      (iv) the sale, lease or other disposition of assets by a
           Subsidiary of the Borrower to the Borrower or to a Subsidiary
           Guarantor if, immediately after giving effect thereto, no Default or
           Event of Default would exist; and

                       (v) the sale or disposition of assets outside the
           ordinary course of business for fair value and for cash, provided
           that (x) the fair market value of such assets, when aggregated with
           the fair market value of all other assets the disposition of which is
           not otherwise specifically permitted under this Section that are sold
           during the same fiscal quarter or the period of three consecutive
           fiscal quarters immediately prior thereto, does not exceed $100,000
           in the aggregate for the Borrower and its Subsidiaries, (y) in no
           event shall the Borrower or any of its Subsidiaries sell or otherwise
           dispose of any of the Capital Stock of any Subsidiary, and (z)
           immediately after giving effect thereto, no Default or Event of
           Default would exist.

                      (vi) sales of patient receivables, provided that all of
           the net proceeds of such sales shall be used to repay the aggregate
           outstanding principal and interest of the Loans pursuant to SECTION
           2.7.

           7.5 Investments. The Borrower will not, and will not permit or cause
any of its Subsidiaries to, directly or indirectly, purchase, own, invest in or
otherwise acquire any Capital Stock, evidence of indebtedness or other
obligation or security or any interest whatsoever in any other Person, or make
or permit to exist any loans, advances or extensions of credit to, or any
investment in cash or by delivery of property in, any other Person, or purchase
or otherwise acquire (whether in one or a series of related transactions) any
portion of the assets, business or properties of another Person (including
pursuant to an Acquisition), or create or acquire any Subsidiary, or become a
partner or joint venturer in any partnership or joint venture (collectively,
"Investments"), or make a commitment or otherwise agree to do any of the
foregoing, other than:

                       (i)     Cash Equivalents;

                      (ii) Investments consisting of purchases and acquisitions
           of inventory, supplies, materials and equipment or licenses or leases
           of intellectual property and other assets, in each case in the
           ordinary course of business,

                     (iii) Investments consisting of loans and advances to
           employees for reasonable travel, relocation and business expenses in
           the ordinary course of business, extensions of trade credit in the
           ordinary course of business, and prepaid expenses incurred in the
           ordinary course of business;

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<PAGE>   59

                      (iv) without duplication, Investments consisting of
           intercompany Indebtedness permitted under clause (iv) of SECTION 7.2;

                      (v) Investments existing on the Closing Date and described
           in SCHEDULE 7.5;

                      (vi) Investments of the Borrower under Hedge Agreements
           permitted pursuant to, and entered into in accordance with, SECTION
           7.2(v);

                     (vii) Investments consisting of the making of capital
           contributions or the purchase of Capital Stock (a) by the Borrower or
           any Subsidiary in any other Wholly Owned Subsidiary that is (or
           immediately after giving effect to such Investment will be) a
           Subsidiary Guarantor, provided that the Borrower complies with the
           provisions of SECTION 5.9, and (b) by any Subsidiary in the Borrower;

                      (viii) Permitted Acquisitions;

                      (ix) Investments consisting of purchases and acquisitions
           of (y) patient receivables of all Affiliated Orthodontists and (z) up
           to $1,000,000 in aggregate amount at any time outstanding of patient
           receivables of Persons who are not Affiliated Orthodontists; and

                       (x) other Investments in an aggregate amount, as valued
           at the time each such Investment is made, not exceeding $5,000,000
           for all such Investments from and after the Closing Date.

           7.6 Restricted Payments.

           (a) The Borrower will not, and will not permit or cause any of its
Subsidiaries to, directly or indirectly, declare or make any dividend payment,
or make any other distribution of cash, property or assets, in respect of any of
its Capital Stock or any warrants, rights or options to acquire its Capital
Stock, or purchase, redeem, retire or otherwise acquire for value any shares of
its Capital Stock or any warrants, rights or options to acquire its Capital
Stock, or set aside funds for any of the foregoing, except that:

                      (i) the Borrower may declare and make dividend payments or
           other distributions payable solely in its common stock;

                      (ii) each Wholly Owned Subsidiary of the Borrower may
           declare and make dividend payments or other distributions to the
           Borrower or another Wholly Owned Subsidiary of the Borrower, to the
           extent not prohibited under applicable Requirements of Law; and

                     (iii) the Borrower may expend an aggregate amount up to
           $3,110,000 to repurchase shares of its Common Stock, provided that no
           Default or Event of Default shall have occurred and be continuing or
           would occur after giving effect thereto.

           (b) The Borrower will not, and will not permit or cause any of its
Subsidiaries to, make (or give any notice in respect of) any voluntary or
optional payment or prepayment of

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<PAGE>   60

principal on any subordinated indebtedness (as permitted pursuant to SECTION
7.2(vi)), or directly or indirectly make any redemption (including pursuant to
any change of control provision), retirement, defeasance or other acquisition
for value of any such subordinated indebtedness, or make any deposit or
otherwise set aside funds for any of the foregoing purposes.

           7.7 Transactions with Affiliates. The Borrower will not, and will not
permit or cause any of its Subsidiaries to, enter into any transaction
(including, without limitation, any purchase, sale, lease or exchange of
property or the rendering of any service) with any officer, director,
stockholder or other Affiliate of the Borrower or any Subsidiary, except in the
ordinary course of its business and upon fair and reasonable terms that are no
less favorable to it than it would obtain in a comparable arm's length
transaction with a Person other than an Affiliate of the Borrower or such
Subsidiary; provided, however, that nothing contained in this Section shall
prohibit:

                      (i) transactions described on SCHEDULE 7.7 or otherwise
           expressly permitted under this Agreement; and

                      (ii) the payment by the Borrower of reasonable and
           customary fees to members of its board of directors.

           7.8 Lines of Business. The Borrower will not, and will not permit or
cause any of its Subsidiaries to, engage in any business other than (i) the
businesses engaged in by it on the date hereof, (ii) businesses and activities
reasonably related thereto and (iii) to the extent otherwise permitted by this
Agreement, the financing of patient receivables.

           7.9 Certain Amendments. The Borrower will not, and will not permit or
cause any of its Subsidiaries to, (i) amend, modify or waive, or permit the
amendment, modification or waiver of, any provision of any agreement or
instrument evidencing or governing any subordinated indebtedness (as permitted
pursuant to SECTION 7.2(vi)), the effect of which would be to (a) increase the
principal amount due thereunder, (b) shorten or accelerate the time of payment
of any amount due thereunder, (c) increase the applicable interest rate or
amount of any fees or costs due thereunder, (d) amend any of the subordination
provisions thereunder (including any of the definitions relating thereto), (e)
make any covenant therein more restrictive or add any new covenant, or (f)
otherwise materially and adversely affect the Lenders, or breach or otherwise
violate any of the subordination provisions applicable thereto, including,
without limitation, restrictions against payment of principal and interest
thereon, or (ii) amend, modify or change any provision of its articles or
certificate of incorporation or bylaws, or the terms of any class or series of
its Capital Stock, other than in a manner that could not reasonably be expected
to adversely affect the Lenders.

           7.10 Limitation on Certain Restrictions. The Borrower will not, and
will not permit or cause any of its Subsidiaries to, directly or indirectly,
create or otherwise cause or suffer to exist or become effective any restriction
or encumbrance on (i) the ability of the Borrower and its Subsidiaries to
perform and comply with their respective obligations under the Credit Documents
or (ii) the ability of any Subsidiary of the Borrower to make any dividend
payments or other distributions in respect of its Capital Stock, to repay
Indebtedness owed to the Borrower or any other Subsidiary, to make loans or
advances to the Borrower or any other Subsidiary, or to

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<PAGE>   61

transfer any of its assets or properties to the Borrower or any other
Subsidiary, in each case other than such restrictions or encumbrances existing
under or by reason of the Credit Documents or applicable Requirements of Law.

           7.11 No Other Negative Pledges. The Borrower will not, and will not
permit or cause any of its Subsidiaries to, directly or indirectly, enter into
or suffer to exist any agreement or restriction that prohibits or conditions the
creation, incurrence or assumption of any Lien upon or with respect to any part
of its property or assets, whether now owned or hereafter acquired, or agree to
do any of the foregoing, other than as set forth in (i) this Agreement and the
Security Documents, (ii) any agreement or instrument creating a Permitted Lien
(but only to the extent such agreement or restriction applies to the assets
subject to such Permitted Lien), and (iii) operating leases of real or personal
property entered into by the Borrower or any of its Subsidiaries as lessee in
the ordinary course of business.

           7.12 Fiscal Year. The Borrower will not, and will not permit or cause
any of its Subsidiaries to, change the ending date of its fiscal year to a date
other than December 31.

           7.13 Accounting Changes. The Borrower will not, and will not permit
or cause any of its Subsidiaries to, make or permit any material change in its
accounting policies or reporting practices, except as may be required by GAAP.

                                  ARTICLE VIII.

                                EVENTS OF DEFAULT

           8.1 Events of Default. The occurrence of any one or more of the
following events shall constitute an "Event of Default":

           (a) The Borrower shall fail to pay any principal of or interest on
any Loan, any fee or any other Obligation when due;

           (b) The Borrower shall fail to observe, perform or comply with any
condition, covenant or agreement contained in any of SECTIONS 2.14, 5.1, 5.2,
5.3(i), 5.8, 5.9, 5.10 or in ARTICLE VI or ARTICLE VII;

           (c) The Borrower or any of its Subsidiaries shall fail to observe,
perform or comply with any condition, covenant or agreement contained in this
Agreement or any of the Credit Documents other than those enumerated in
subsections (a) and (b) above, and such failure (i) is deemed by the terms of
the relevant Credit Document to constitute an Event of Default or (ii) shall
continue unremedied for any grace period specifically applicable thereto or, if
no such grace period is applicable, for a period of thirty (30) days after the
earlier of (y) the date on which a Responsible Officer of the Borrower acquires
knowledge thereof and (z) the date on which written notice thereof is delivered
by the Agent or any Lender to the Borrower;

           (d) Any representation or warranty made or deemed made by or on
behalf of the Borrower or any of its Subsidiaries in this Agreement, any of the
other Credit Documents or in any certificate, instrument, report or other
document furnished in connection herewith or

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<PAGE>   62

therewith or in connection with the transactions contemplated hereby or thereby
shall prove to have been false or misleading in any material respect as of the
time made, deemed made or furnished;

           (e) The Borrower or any of its Subsidiaries shall (i) fail to pay
when due (whether by scheduled maturity, acceleration or otherwise and after
giving effect to any applicable grace period) (y) any principal of or interest
on any Indebtedness (other than the Indebtedness incurred pursuant to this
Agreement) having an aggregate principal amount of at least $100,000 or (z) any
termination or other payment under any Hedge Agreement covering a notional
amount of at least $100,000 or (ii) fail to observe, perform or comply with any
condition, covenant or agreement contained in any agreement or instrument
evidencing or relating to any such Indebtedness, or any other event shall occur
or condition exist in respect thereof, and the effect of such failure, event or
condition is to cause, or permit the holder or holders of such Indebtedness (or
a trustee or agent on its or their behalf) to cause (with the giving of notice,
lapse of time, or both), such Indebtedness to become due, or to be prepaid,
redeemed, purchased or defeased, prior to its stated maturity;

           (f) The Borrower or any of its Subsidiaries shall (i) file a
voluntary petition or commence a voluntary case seeking liquidation, winding-up,
reorganization, dissolution, arrangement, readjustment of debts or any other
relief under the Bankruptcy Code or under any other applicable bankruptcy,
insolvency or similar law now or hereafter in effect, (ii) consent to the
institution of, or fail to controvert in a timely and appropriate manner, any
petition or case of the type described in subsection (g) below, (iii) apply for
or consent to the appointment of or taking possession by a custodian, trustee,
receiver or similar official for or of itself or all or a substantial part of
its properties or assets, (iv) fail generally, or admit in writing its
inability, to pay its debts generally as they become due, (v) make a general
assignment for the benefit of creditors or (vi) take any corporate action to
authorize or approve any of the foregoing;

           (g) Any involuntary petition or case shall be filed or commenced
against the Borrower or any of its Subsidiaries seeking liquidation, winding-up,
reorganization, dissolution, arrangement, readjustment of debts, the appointment
of a custodian, trustee, receiver or similar official for it or all or a
substantial part of its properties or any other relief under the Bankruptcy Code
or under any other applicable bankruptcy, insolvency or similar law now or
hereafter in effect, and such petition or case shall continue undismissed and
unstayed for a period of sixty (60) days; or an order, judgment or decree
approving or ordering any of the foregoing shall be entered in any such
proceeding;

           (h) Any one or more money judgments, writs or warrants of attachment,
executions or similar processes involving an aggregate amount (exclusive of
amounts fully bonded or covered by insurance as to which the surety or insurer,
as the case may be, has acknowledged its liability in writing) in excess of
$100,000 shall be entered or filed against the Borrower or any of its
Subsidiaries or any of their respective properties and the same shall not be
dismissed, stayed or discharged for a period of thirty (30) days or in any event
later than five days prior to the date of any proposed sale thereunder;

           (i) Any Security Document to which the Borrower or any of its
Subsidiaries is now or hereafter a party shall for any reason cease to be in
full force and effect or cease to be

                                       61
<PAGE>   63

effective to give the Agent a valid and perfected security interest in and Lien
upon the Collateral purported to be covered thereby, subject to no Liens other
than Permitted Liens, in each case unless any such cessation occurs in
accordance with the terms thereof or is due to any act or failure to act on the
part of the Agent or any Lender; or the Borrower or any such Subsidiary shall
assert any of the foregoing; or any Subsidiary Guarantor or any Person acting on
behalf of any such Subsidiary Guarantor shall deny or disaffirm such Subsidiary
Guarantor's obligations under the Subsidiary Guaranty;

           (j) Any ERISA Event shall occur or exist with respect to any Plan or
Multiemployer Plan and, as a result thereof, together with all other ERISA
Events then existing, the Borrower and its ERISA Affiliates would be reasonably
likely to incur liability to any one or more Plans or Multiemployer Plans or to
the PBGC (or to any combination thereof) in excess of $100,000;

           (k) There shall be a Limitation on any one or more Licenses or
Reimbursement Approvals of the Borrower or any of its Subsidiaries or any
License or Reimbursement Approval shall not be renewed, or any other action
shall be taken, by any Governmental Authority or other Person in response to any
alleged failure by the Borrower or any of its Subsidiaries to be in compliance
with applicable Requirements of Law and such action, individually or in the
aggregate, would be reasonably likely to have a Material Adverse Effect;

           (l) Any one or more Environmental Claims shall have been asserted
against the Borrower or any of its Subsidiaries (or a reasonable basis shall
exist therefor); the Borrower and its Subsidiaries would be reasonably likely to
incur liability as a result thereof; and such liability would be reasonably
likely, individually or in the aggregate, to have a Material Adverse Effect;

           (m) There shall occur (i) any uninsured damage to, or loss, theft or
destruction of, any Collateral or other properties of the Borrower and its
Subsidiaries having an aggregate fair market value in excess of $100,000 or (ii)
any labor dispute, act of God or other casualty that would be reasonably likely
to have a Material Adverse Effect;

           (n) Sam Westover shall have ceased to be the chief executive officer
of the Borrower or to continue to perform his current duties as chief executive
officer, and the Borrower shall have failed to hire or appoint a replacement
reasonably satisfactory to the Required Lenders within 120 days thereafter; or

           (o) Any of the following shall occur: (i) any Person or group of
Persons acting in concert as a partnership or other group shall, as a result of
a tender or exchange offer, open market purchases, privately negotiated
purchases or otherwise, have become, after the date hereof, the "beneficial
owner" (within the meaning of such term under Rule 13d-3 under the Exchange Act)
of securities of the Borrower representing 20% or more of the combined voting
power of the then outstanding securities of the Borrower ordinarily (and apart
from rights accruing under special circumstances) having the right to vote in
the election of directors; or (ii) the Board of Directors of the Borrower shall
cease to consist of a majority of the individuals who constituted the Board of
Directors as of the date hereof or who shall have become a member thereof
subsequent to the date hereof after having been nominated, or otherwise approved
in writing, by at least a majority of individuals who constituted the Board of
Directors of the Borrower as of the date hereof (or their replacements approved
as herein required).

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<PAGE>   64

           8.2 Remedies: Termination of Commitments, Acceleration, etc. Upon and
at any time after the occurrence and during the continuance of any Event of
Default, the Agent shall at the direction, or may with the consent, of the
Required Lenders, take any or all of the following actions at the same or
different times:

           (a) Declare the Commitments to be terminated, whereupon the same
shall terminate (provided that, upon the occurrence of an Event of Default
pursuant to SECTION 8.1(f) or SECTION 8.1(g), the Commitments shall
automatically be terminated);

           (b) Declare all or any part of the outstanding principal amount of
the Loans to be immediately due and payable, whereupon the principal amount so
declared to be immediately due and payable, together with all interest accrued
thereon and all other amounts payable under this Agreement, the Notes and the
other Credit Documents, shall become immediately due and payable without
presentment, demand, protest, notice of intent to accelerate or other notice or
legal process of any kind, all of which are hereby knowingly and expressly
waived by the Borrower (provided that, upon the occurrence of an Event of
Default pursuant to SECTION 8.1(f) or SECTION 8.1(g), all of the outstanding
principal amount of the Loans and all other amounts described in this subsection
(b) shall automatically become immediately due and payable without presentment,
demand, protest, notice of intent to accelerate or other notice or legal process
of any kind, all of which are hereby knowingly and expressly waived by the
Borrower); and

           (c) Exercise all rights and remedies available to it under this
Agreement, the other Credit Documents and applicable law.

           8.3 Remedies: Set-Off. In addition to all other rights and remedies
available under the Credit Documents or applicable law or otherwise, upon and at
any time after the occurrence and during the continuance of any Event of
Default, each Lender may, and each is hereby authorized by the Borrower, at any
such time and from time to time, to the fullest extent permitted by applicable
law, without presentment, demand, protest or other notice of any kind, all of
which are hereby knowingly and expressly waived by the Borrower, to set off and
to apply any and all deposits (general or special, time or demand, provisional
or final) and any other property at any time held (including at any branches or
agencies, wherever located), and any other indebtedness at any time owing, by
such Lender to or for the credit or the account of the Borrower against any or
all of the Obligations to such Lender now or hereafter existing, whether or not
such Obligations may be contingent or unmatured, the Borrower hereby granting to
each Lender a continuing security interest in and Lien upon all such deposits
and other property as security for such Obligations. Each Lender agrees promptly
to notify the Borrower and the Agent after any such set-off and application;
provided, however, that the failure to give such notice shall not affect the
validity of such set-off and application.

                                   ARTICLE IX.

                                    THE AGENT

           9.1 Appointment. Each Lender hereby irrevocably appoints and
authorizes First Union to act as Agent hereunder and under the other Credit
Documents and to take such actions as agent on its behalf hereunder and under
the other Credit Documents, and to exercise such

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<PAGE>   65

powers and to perform such duties, as are specifically delegated to the Agent by
the terms hereof or thereof, together with such other powers and duties as are
reasonably incidental thereto.

           9.2 Nature of Duties. The Agent shall have no duties or
responsibilities other than those expressly set forth in this Agreement and the
other Credit Documents. The Agent shall not have, by reason of this Agreement or
any other Credit Document, a fiduciary relationship in respect of any Lender;
and nothing in this Agreement or any other Credit Document, express or implied,
is intended to or shall be so construed as to impose upon the Agent any
obligations or liabilities in respect of this Agreement or any other Credit
Document except as expressly set forth herein or therein. The Agent may execute
any of its duties under this Agreement or any other Credit Document by or
through agents or attorneys-in-fact and shall not be responsible for the
negligence or misconduct of any agents or attorneys-in-fact that it selects with
reasonable care. The Agent shall be entitled to consult with legal counsel,
independent public accountants and other experts selected by it with respect to
all matters pertaining to this Agreement and the other Credit Documents and its
duties hereunder and thereunder and shall not be liable for any action taken or
omitted to be taken in good faith by it in accordance with the advice of such
counsel, accountants or experts. The Lenders hereby acknowledge that the Agent
shall not be under any duty to take any discretionary action permitted to be
taken by it pursuant to the provisions of this Agreement or any other Credit
Document unless it shall be requested in writing to do so by the Required
Lenders (or, where a higher percentage of the Lenders is expressly required
hereunder, such Lenders).

           9.3 Exculpatory Provisions. Neither the Agent nor any of its
officers, directors, employees, agents, attorneys-in-fact or Affiliates shall be
(i) liable for any action taken or omitted to be taken by it or such Person
under or in connection with the Credit Documents, except for its or such
Person's own gross negligence or willful misconduct, (ii) responsible in any
manner to any Lender for any recitals, statements, information, representations
or warranties herein or in any other Credit Document or in any document,
instrument, certificate, report or other writing delivered in connection
herewith or therewith, for the execution, effectiveness, genuineness, validity,
enforceability or sufficiency of this Agreement or any other Credit Document, or
for the financial condition of the Borrower, its Subsidiaries or any other
Person, or (iii) required to ascertain or make any inquiry concerning the
performance or observance of any of the terms, provisions or conditions of this
Agreement or any other Credit Document or the existence or possible existence of
any Default or Event of Default, or to inspect the properties, books or records
of the Borrower or any of its Subsidiaries.

           9.4 Reliance by Agent. The Agent shall be entitled to rely, and shall
be fully protected in relying, upon any notice, statement, consent or other
communication (including, without limitation, any thereof by telephone,
telecopy, telex, telegram or cable) believed by it in good faith to be genuine
and correct and to have been signed, sent or made by the proper Person or
Persons. The Agent may deem and treat each Lender as the owner of its interest
hereunder for all purposes hereof unless and until a written notice of the
assignment, negotiation or transfer thereof shall have been given to the Agent
in accordance with the provisions of this Agreement. The Agent shall be entitled
to refrain from taking or omitting to take any action in connection with this
Agreement or any other Credit Document (i) if such action or omission would, in
the reasonable opinion of the Agent, violate any applicable law or any provision
of this Agreement or any other Credit Document or (ii) unless and until it shall
have received such advice or

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<PAGE>   66

concurrence of the Required Lenders (or, where a higher percentage of the
Lenders is expressly required hereunder, such Lenders) as it deems appropriate
or it shall first have been indemnified to its satisfaction by the Lenders
against any and all liability and expense (other than liability and expense
arising from its own gross negligence or willful misconduct) that may be
incurred by it by reason of taking, continuing to take or omitting to take any
such action. Without limiting the foregoing, no Lender shall have any right of
action whatsoever against the Agent as a result of the Agent's acting or
refraining from acting hereunder or under any other Credit Document in
accordance with the instructions of the Required Lenders (or, where a higher
percentage of the Lenders is expressly required hereunder, such Lenders), and
such instructions and any action taken or failure to act pursuant thereto shall
be binding upon all of the Lenders (including all subsequent Lenders).

           9.5 Non-Reliance on Agent and Other Lenders. Each Lender expressly
acknowledges that neither the Agent nor any of its officers, directors,
employees, agents, attorneys-in-fact or Affiliates has made any representation
or warranty to it and that no act by the Agent or any such Person hereinafter
taken, including any review of the affairs of the Borrower and its Subsidiaries,
shall be deemed to constitute any representation or warranty by the Agent to any
Lender. Each Lender represents to the Agent that (i) it has, independently and
without reliance upon the Agent or any other Lender and based on such documents
and information as it has deemed appropriate, made its own appraisal of and
investigation into the business, prospects, operations, properties, financial
and other condition and creditworthiness of the Borrower and its Subsidiaries
and made its own decision to enter into this Agreement and extend credit to the
Borrower hereunder, and (ii) it will, independently and without reliance upon
the Agent or any other Lender and based on such documents and information as it
shall deem appropriate at the time, continue to make its own credit analysis,
appraisals and decisions in taking or not taking action hereunder and under the
other Credit Documents and to make such investigation as it deems necessary to
inform itself as to the business, prospects, operations, properties, financial
and other condition and creditworthiness of the Borrower and its Subsidiaries.
Except as expressly provided in this Agreement and the other Credit Documents,
the Agent shall have no duty or responsibility, either initially or on a
continuing basis, to provide any Lender with any credit or other information
concerning the business, prospects, operations, properties, financial or other
condition or creditworthiness of the Borrower, its Subsidiaries or any other
Person that may at any time come into the possession of the Agent or any of its
officers, directors, employees, agents, attorneys-in-fact or Affiliates.

           9.6 Notice of Default. The Agent shall not be deemed to have
knowledge or notice of the occurrence of any Default or Event of Default unless
the Agent shall have received written notice from the Borrower or a Lender
referring to this Agreement, describing such Default or Event of Default and
stating that such notice is a "notice of default." In the event that the Agent
receives such a notice, the Agent will give notice thereof to the Lenders as
soon as reasonably practicable; provided, however, that if any such notice has
also been furnished to the Lenders, the Agent shall have no obligation to notify
the Lenders with respect thereto. The Agent shall (subject to SECTIONS 9.4 and
10.6) take such action with respect to such Default or Event of Default as shall
reasonably be directed by the Required Lenders; provided that, unless and until
the Agent shall have received such directions, the Agent may (but shall not be
obligated to) take such action, or refrain from taking such action, with respect
to such Default or Event of Default as it shall deem advisable in the best
interests of the Lenders.

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<PAGE>   67

           9.7 Indemnification. To the extent the Agent is not reimbursed by or
on behalf of the Borrower, and without limiting the obligation of the Borrower
to do so, the Lenders agree (i) to indemnify the Agent and its officers,
directors, employees, agents, attorneys-in-fact and Affiliates, ratably in
proportion to their respective percentages as used in determining the Required
Lenders as of the date of determination, from and against any and all
liabilities, obligations, losses, damages, penalties, actions, judgments, suits,
costs, expenses (including, without limitation, attorneys' fees and expenses) or
disbursements of any kind or nature whatsoever that may at any time (including,
without limitation, at any time following the repayment in full of the Loans and
the termination of the Commitments) be imposed on, incurred by or asserted
against the Agent in any way relating to or arising out of this Agreement or any
other Credit Document or any documents contemplated by or referred to herein or
the transactions contemplated hereby or thereby or any action taken or omitted
by the Agent under or in connection with any of the foregoing, and (ii) to
reimburse the Agent upon demand, ratably in proportion to their respective
percentages as used in determining the Required Lenders as of the date of
determination, for any expenses incurred by the Agent in connection with the
preparation, negotiation, execution, delivery, administration, amendment,
modification, waiver or enforcement (whether through negotiations, legal
proceedings or otherwise) of, or legal advice in respect of rights or
responsibilities under, this Agreement or any of the other Credit Documents
(including, without limitation, reasonable attorneys' fees and expenses and
compensation of agents and employees paid for services rendered on behalf of the
Lenders); provided, however, that no Lender shall be liable for any portion of
such liabilities, obligations, losses, damages, penalties, actions, judgments,
suits, costs, expenses or disbursements to the extent resulting from the gross
negligence or willful misconduct of the party to be indemnified.

           9.8 The Agent in its Individual Capacity. With respect to its
Commitment, the Loans made by it and the Note or Notes issued to it, the Agent
in its individual capacity and not as Agent shall have the same rights and
powers under the Credit Documents as any other Lender and may exercise the same
as though it were not performing the agency duties specified herein; and the
terms "Lenders," "Required Lenders," "holders of Notes" and any similar terms
shall, unless the context clearly otherwise indicates, include the Agent in its
individual capacity. The Agent and its Affiliates may accept deposits from, lend
money to, make investments in, and generally engage in any kind of banking,
trust, financial advisory or other business with the Borrower, any of its
Subsidiaries or any of their respective Affiliates as if the Agent were not
performing the agency duties specified herein, and may accept fees and other
consideration from any of them for services in connection with this Agreement
and otherwise without having to account for the same to the Lenders.

           9.9 Successor Agent. The Agent may resign at any time by giving ten
(10) days' prior written notice to the Borrower and the Lenders, provided that,
subject to the last sentence of this section, such resignation shall not be
effective until a successor Agent shall have accepted the appointment. Upon any
notice of resignation by the Agent, the Required Lenders will, with the prior
written consent of the Borrower (which consent shall not be unreasonably
withheld), appoint from among the Lenders a successor to the Agent (provided
that the Borrower's consent shall not be required in the event a Default or
Event of Default shall have occurred and be continuing). If no successor to the
Agent shall have been so appointed by the Required Lenders and shall have
accepted such appointment within such ten-day period, then the retiring Agent
may, on behalf of the Lenders and after consulting with the Lenders and the
Borrower, appoint a

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successor Agent from among the Lenders. Upon the acceptance of any appointment
as Agent by a successor Agent, such successor Agent shall thereupon succeed to
and become vested with all the rights, powers, privileges and duties of the
retiring Agent, and the retiring Agent shall be discharged from its duties and
obligations hereunder and under the other Credit Documents. After any retiring
Agent's resignation as Agent, the provisions of this Article shall inure to its
benefit as to any actions taken or omitted to be taken by it while it was Agent.
If no successor to the Agent has accepted appointment as Agent by the thirtieth
(30th) day following a retiring Agent's notice of resignation, the retiring
Agent's resignation shall nevertheless thereupon become effective, and the
Lenders shall thereafter perform all of the duties of the Agent hereunder and
under the other Credit Documents until such time, if any, as the Required
Lenders appoint a successor Agent as provided for hereinabove.

           9.10 Collateral Matters.

           (a) The Agent is hereby authorized on behalf of the Lenders, without
the necessity of any notice to or further consent from the Lenders, from time to
time (but without any obligation) to take any action with respect to the
Collateral and the Security Documents that may be necessary to perfect and
maintain perfected the Liens upon the Collateral granted pursuant to the
Security Documents.

           (b) The Lenders hereby authorize the Agent, at its option and in its
discretion, to release any Lien granted to or held by the Agent upon any
Collateral (i) upon termination of the Commitments and payment in full of all of
the Obligations, (ii) constituting property sold or to be sold or disposed of as
part of or in connection with any disposition expressly permitted hereunder or
under any other Credit Document or to which the Required Lenders have consented
or (iii) otherwise pursuant to and in accordance with the provisions of any
applicable Credit Document. Upon request by the Agent at any time, the Lenders
will confirm in writing the Agent's authority to release Collateral pursuant to
this subsection (b).

                                   ARTICLE X.

                                  MISCELLANEOUS

           10.1 Fees and Expenses. The Borrower agrees (i) whether or not the
transactions contemplated by this Agreement shall be consummated, to pay upon
demand all reasonable out-of-pocket costs and expenses of the Agent (including,
without limitation, the reasonable fees and expenses of counsel to the Agent) in
connection with (w) the Agent's due diligence investigation in connection with,
and the preparation, negotiation, execution, delivery and syndication of, this
Agreement and the other Credit Documents, and any amendment, modification or
waiver hereof or thereof or consent with respect hereto or thereto, (x) the
administration, monitoring and review of the Loans and the Collateral
(including, without limitation, out-of-pocket expenses for travel, meals,
long-distance telephone calls, wire transfers, facsimile transmissions and
copying and with respect to the engagement of appraisers, consultants, auditors
or similar Persons by the Agent at any time, whether before or after the
Closing, to render opinions concerning the Borrower's financial condition and
the value of the Collateral), (y) any attempt to inspect, verify, protect,
collect, sell, liquidate or otherwise dispose of any Collateral and (z) the
creation,

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perfection and maintenance of the perfection of the Agent's Liens upon the
Collateral, including, without limitation, Lien search, filing and recording
fees, (ii) to pay upon demand all reasonable out-of-pocket costs and expenses of
the Agent and each Lender (including, without limitation, reasonable attorneys'
fees and expenses) in connection with (y) any refinancing or restructuring of
the credit arrangement provided under this Agreement, whether in the nature of a
"work-out," in any insolvency or bankruptcy proceeding or otherwise and whether
or not consummated, and (z) the enforcement, attempted enforcement or
preservation of any rights or remedies under this Agreement or any of the other
Credit Documents, whether in any action, suit or proceeding (including any
bankruptcy or insolvency proceeding) or otherwise, and (iii) to pay and hold the
Agent and each Lender harmless from and against all liability for any
intangibles, documentary, stamp or other similar taxes, fees and excises, if
any, including any interest and penalties, and any finder's or brokerage fees,
commissions and expenses (other than any fees, commissions or expenses of
finders or brokers engaged by the Agent or any Lender), that may be payable in
connection with the transactions contemplated by this Agreement and the other
Credit Documents.

           10.2 Indemnification. The Borrower agrees, whether or not the
transactions contemplated by this Agreement shall be consummated, to indemnify
and hold the Agent and each Lender and each of their respective directors,
officers, employees, agents and Affiliates (each, an "Indemnified Person")
harmless from and against any and all claims, losses, damages, obligations,
liabilities, penalties, costs and expenses (including, without limitation,
reasonable attorneys' fees and expenses) of any kind or nature whatsoever,
whether direct, indirect or consequential (collectively, "Indemnified Costs"),
that may at any time be imposed on, incurred by or asserted against any such
Indemnified Person as a result of, arising from or in any way relating to the
preparation, execution, performance or enforcement of this Agreement or any of
the other Credit Documents, any of the transactions contemplated herein or
therein or any transaction financed or to be financed in whole or in part,
directly or indirectly, with the proceeds of any Loans (including, without
limitation, in connection with the actual or alleged generation, presence,
discharge or release of any Hazardous Substances on, into or from, or the
transportation of Hazardous Substances to or from, any real property at any time
owned or leased by the Borrower or any of its Subsidiaries, any other
Environmental Claims or any violation of or liability under any Environmental
Law), or any action, suit or proceeding (including any inquiry or investigation)
by any Person, whether threatened or initiated, related to any of the foregoing,
and in any case whether or not such Indemnified Person is a party to any such
action, proceeding or suit or a subject of any such inquiry or investigation;
provided, however, that no Indemnified Person shall have the right to be
indemnified hereunder for any Indemnified Costs to the extent resulting from the
gross negligence or willful misconduct of such Indemnified Person. All of the
foregoing Indemnified Costs of any Indemnified Person shall be paid or
reimbursed by the Borrower, as and when incurred and upon demand.

           10.3 Governing Law; Consent to Jurisdiction. THIS AGREEMENT AND THE
OTHER CREDIT DOCUMENTS HAVE BEEN EXECUTED, DELIVERED AND ACCEPTED IN, AND SHALL
BE DEEMED TO HAVE BEEN MADE IN, NORTH CAROLINA AND SHALL BE GOVERNED BY AND
CONSTRUED AND ENFORCED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NORTH
CAROLINA (WITHOUT REGARD TO THE CONFLICTS OF LAW PROVISIONS THEREOF). THE
BORROWER HEREBY CONSENTS TO THE NONEXCLUSIVE JURISDICTION

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OF ANY STATE COURT WITHIN MECKLENBURG COUNTY, NORTH CAROLINA OR ANY FEDERAL
COURT LOCATED WITHIN THE WESTERN DISTRICT OF THE STATE OF NORTH CAROLINA FOR ANY
PROCEEDING INSTITUTED HEREUNDER OR UNDER ANY OF THE OTHER CREDIT DOCUMENTS, OR
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR ANY OF THE OTHER CREDIT
DOCUMENTS, OR ANY PROCEEDING TO WHICH THE AGENT OR ANY LENDER OR THE BORROWER IS
A PARTY, INCLUDING ANY ACTIONS BASED UPON, ARISING OUT OF, OR IN CONNECTION WITH
ANY COURSE OF CONDUCT, COURSE OF DEALING, STATEMENT (WHETHER ORAL OR WRITTEN) OR
ACTIONS OF THE AGENT OR ANY LENDER OR THE BORROWER. THE BORROWER IRREVOCABLY
AGREES TO BE BOUND (SUBJECT TO ANY AVAILABLE RIGHT OF APPEAL) BY ANY JUDGMENT
RENDERED OR RELIEF GRANTED THEREBY AND FURTHER WAIVES ANY OBJECTION THAT IT MAY
HAVE BASED ON LACK OF JURISDICTION OR IMPROPER VENUE OR FORUM NON CONVENIENS TO
THE CONDUCT OF ANY SUCH PROCEEDING. THE BORROWER CONSENTS THAT ALL SERVICE OF
PROCESS BE MADE BY REGISTERED OR CERTIFIED MAIL DIRECTED TO IT AT ITS ADDRESS
SET FORTH HEREINBELOW, AND SERVICE SO MADE SHALL BE DEEMED TO BE COMPLETED UPON
THE EARLIER OF ACTUAL RECEIPT THEREOF OR THREE (3) DAYS AFTER DEPOSIT IN THE
UNITED STATES MAILS, PROPER POSTAGE PREPAID AND PROPERLY ADDRESSED. NOTHING IN
THIS SECTION SHALL AFFECT THE RIGHT TO SERVE LEGAL PROCESS IN ANY OTHER MANNER
PERMITTED BY LAW OR AFFECT THE RIGHT OF THE AGENT OR ANY LENDER TO BRING ANY
ACTION OR PROCEEDING AGAINST THE BORROWER IN THE COURTS OF ANY OTHER
JURISDICTION.

           10.4 Arbitration; Preservation and Limitation of Remedies.

           (a) Upon demand of any party hereto, whether made before or after
institution of any judicial proceeding, any dispute, claim or controversy
arising out of, connected with or relating to this Agreement or any other Credit
Document ("Disputes") between or among the Borrower, its Subsidiaries, the Agent
and the Lenders, or any of them, shall be resolved by binding arbitration as
provided herein. Institution of a judicial proceeding by a party does not waive
the right of that party to demand arbitration hereunder. Disputes may include,
without limitation, tort claims, counterclaims, claims brought as class actions,
claims arising from documents executed in the future, or claims arising out of
or connected with the transactions contemplated by this Agreement and the other
Credit Documents. Arbitration shall be conducted under and governed by the
Commercial Financial Disputes Arbitration Rules (the "Arbitration Rules") of the
American Arbitration Association (the "AAA"), as in effect from time to time,
and Title 9 of the U.S. Code, as amended. All arbitration hearings shall be
conducted in the city in which the principal office of the Agent is located. The
expedited procedures set forth in Rule 51 et seq. of the Arbitration Rules shall
be applicable to claims of less than $1,000,000. All applicable statutes of
limitation shall apply to any Dispute. A judgment upon the award may be entered
in any court having jurisdiction. The panel from which all arbitrators are
selected shall be comprised of licensed attorneys. The single arbitrator
selected for expedited procedure shall be a retired judge from the highest court
of general jurisdiction, state or federal, of the state where the hearing will
be conducted. Notwithstanding the foregoing, this arbitration provision does not

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apply to Disputes under or related to Hedge Agreements. The parties do not waive
applicable federal or state substantive law except as provided herein.

           (b) Notwithstanding the preceding binding arbitration provisions, the
parties hereto agree to preserve, without diminution, certain remedies that any
party hereto may employ or exercise freely, either alone, in conjunction with or
during a Dispute. Any party hereto shall have the right to proceed in any court
of proper jurisdiction or by self-help to exercise or prosecute the following
remedies, as applicable: (i) all rights to foreclose against any Collateral by
exercising a power of sale granted pursuant to any of the Credit Documents or
under applicable law or by judicial foreclosure and sale, including a proceeding
to confirm the sale; (ii) all rights of self-help, including peaceful occupation
of real property and collection of rents, set-off, and peaceful possession of
personal property; (iii) obtaining provisional or ancillary remedies, including
injunctive relief, sequestration, garnishment, attachment, appointment of a
receiver and filing an involuntary bankruptcy proceeding; and (iv) when
applicable, a judgment by confession of judgment. Preservation of these remedies
does not limit the power of an arbitrator to grant similar remedies that may be
requested by a party in a Dispute. The parties hereto agree that no party shall
have a remedy of punitive or exemplary damages against any other party in any
Dispute, and each party hereby waives any right or claim to punitive or
exemplary damages that it has now or that may arise in the future in connection
with any Dispute, whether such Dispute is resolved by arbitration or judicially.
The parties acknowledge that by agreeing to binding arbitration they have
irrevocably waived any right they may have to a jury trial with regard to a
Dispute.

           10.5 Notices. All notices and other communications provided for
hereunder shall be in writing (including telegraphic, telex, facsimile
transmission or cable communication) and mailed, telegraphed, telexed,
telecopied, cabled or delivered to the party to be notified at the following
addresses:

           (a) if to the Borrower, to OrthAlliance, Inc., 21535 Hawthorne
Boulevard, Suite 200, Torrance, CA 90503, Attention: Sam Westover, Telecopy No.
(310) 792-1350, with a copy to Munger, Tolles & Olson, 355 South Grand Avenue,
35th Floor, Los Angeles, CA 90071, Attention: Robert Knauss, Telecopy No. (213)
687-3702;

           (b) if to the Agent, to First Union National Bank, Charlotte Plaza,
6th Floor, 201 South College Street, Charlotte, North Carolina 28288-0680, Risk
Management, Attention: Ann Dodd, Telecopy No. (704) 374-4793, with a copy to
Beth Dunn, First Union Securities, Inc., Syndication Agency Services, 201 South
College Street, CP-23, Charlotte, North Carolina, 28288-0680; and

           (c) if to any Lender, to it at the address set forth on its signature
page hereto (or if to any Lender not a party hereto as of the date hereof, at
the address set forth in its Assignment and Acceptance);

or in each case, to such other address as any party may designate for itself by
like notice to all other parties hereto. All such notices and communications
shall be deemed to have been given (i) if mailed as provided above by any method
other than overnight delivery service, on the third Business Day after deposit
in the mails, (ii) if mailed by overnight delivery service, telegraphed,

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telexed, telecopied or cabled, when delivered for overnight delivery, delivered
to the telegraph company, confirmed by telex answerback, transmitted by
telecopier or delivered to the cable company, respectively, or (iii) if
delivered by hand, upon delivery; provided that notices and communications to
the Agent shall not be effective until received by the Agent.

           10.6 Amendments, Waivers, etc. No amendment, modification, waiver or
discharge or termination of, or consent to any departure by the Borrower from,
any provision of this Agreement or any other Credit Document, shall be effective
unless in a writing signed by the Required Lenders (or by the Agent at the
direction or with the consent of the Required Lenders), and then the same shall
be effective only in the specific instance and for the specific purpose for
which given; provided, however, that no such amendment, modification, waiver,
discharge, termination or consent shall:

           (a) unless agreed to by each Lender directly affected thereby, (i)
reduce or forgive the principal amount of any Loan, reduce the rate of or
forgive any interest thereon, or reduce or forgive any fees or other Obligations
(other than fees payable to the Agent for its own account), or (ii) extend the
Maturity Date or any other date (including any scheduled date for the
termination of any Commitments) fixed for the payment of any principal of or
interest on any Loan (other than additional interest payable under SECTION
2.8(b) at the election of the Required Lenders, as provided therein), any fees
(other than fees payable to the Agent for its own account) or any other
Obligations;

           (b) unless agreed to by all of the Lenders, (i) increase or extend
any Commitment of any Lender (it being understood that a waiver of any Event of
Default, if agreed to by the requisite Lenders hereunder, shall not constitute
such an increase), (ii) change the percentage of the aggregate Commitments or of
the aggregate unpaid principal amount of the Loans, or the number or percentage
of Lenders, that shall be required for the Lenders or any of them to take or
approve, or direct the Agent to take, any action hereunder (including as set
forth in the definition of "Required Lenders"), (iii) except as may be otherwise
specifically provided in this Agreement or in any other Credit Document, release
all or substantially all of the Collateral or release any Subsidiary Guarantor
from its obligations under the Subsidiary Guaranty, or (iv) change any provision
of SECTION 2.15 or this Section; and

           (c) unless agreed to by the Agent in addition to the Lenders required
as provided hereinabove to take such action, affect the rights or obligations of
the Agent, as applicable, hereunder or under any of the other Credit Documents;

and provided further that the Fee Letter may be amended or modified, and any
rights thereunder waived, in a writing signed by the parties thereto.

           10.7 Assignments, Participations.

           (a) Each Lender may assign to one or more other Eligible Assignees
(each, an "Assignee") all or a portion of its rights and obligations under this
Agreement (including, without limitation, all or a portion of its Commitments,
the outstanding Loans made by it and the Note or Notes held by it; provided,
however, that (i) any such assignment (other than an assignment to a Lender or
an Affiliate of a Lender) shall not be made without the prior written

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consent of the Agent and the Borrower (to be evidenced by its counterexecution
of the relevant Assignment and Acceptance), which consent shall not be
unreasonably withheld (provided that the Borrower's consent shall not be
required in the event a Default or Event of Default shall have occurred and be
continuing), (ii) each such assignment shall be of a uniform, and not varying,
percentage of all of the assigning Lender's rights and obligations under this
Agreement, (iii) except in the case of an assignment to a Lender or an Affiliate
of a Lender, no such assignment shall be in an aggregate principal amount
(determined as of the date of the Assignment and Acceptance with respect to such
assignment) less than $5,000,000, determined by combining the amount of the
assigning Lender's outstanding Loans and Unutilized Commitment being assigned
pursuant to such assignment (or, if less, the entire Commitment of the assigning
Lender) and (iv) the parties to each such assignment will execute and deliver to
the Agent, for its acceptance and recording in the Register, an Assignment and
Acceptance, together with any Note or Notes subject to such assignment, and will
pay a nonrefundable processing fee of $3,000 to the Agent for its own account.
Upon such execution, delivery, acceptance and recording of the Assignment and
Acceptance, from and after the effective date specified therein, which effective
date shall be at least five Business Days after the execution thereof (unless
the Agent shall otherwise agree), (A) the Assignee thereunder shall be a party
hereto and, to the extent that rights and obligations hereunder have been
assigned to it pursuant to such Assignment and Acceptance, shall have the rights
and obligations of the assigning Lender hereunder with respect thereto and (B)
the assigning Lender shall, to the extent that rights and obligations hereunder
have been assigned by it pursuant to such Assignment and Acceptance, relinquish
its rights (other than rights under the provisions of this Agreement and the
other Credit Documents relating to indemnification or payment of fees, costs and
expenses, to the extent such rights relate to the time prior to the effective
date of such Assignment and Acceptance) and be released from its obligations
under this Agreement (and, in the case of an Assignment and Acceptance covering
all or the remaining portion of such assigning Lender's rights and obligations
under this Agreement, such Lender shall cease to be a party hereto). The terms
and provisions of each Assignment and Acceptance shall, upon the effectiveness
thereof, be incorporated into and made a part of this Agreement, and the
covenants, agreements and obligations of each Lender set forth therein shall be
deemed made to and for the benefit of the Agent and the other parties hereto as
if set forth at length herein.

           (b) The Agent will maintain at its address for notices referred to
herein a copy of each Assignment and Acceptance delivered to and accepted by it
and a register for the recordation of the names and addresses of the Lenders and
the Commitments of, and principal amount of the Loans owing to, each Lender from
time to time (the "Register"). The entries in the Register shall be conclusive
and binding for all purposes, absent manifest error, and the Borrower, the Agent
and the Lenders may treat each Person whose name is recorded in the Register as
a Lender hereunder for all purposes of this Agreement. The Register shall be
available for inspection by the Borrower and each Lender at any reasonable time
and from time to time upon reasonable prior notice.

           (c) Upon its receipt of a duly completed Assignment and Acceptance
executed by an assigning Lender and an Assignee and, if required,
counterexecuted by the Borrower, together with the Note or Notes subject to such
assignment and the processing fee referred to in subsection (a) above, the Agent
will (i) accept such Assignment and Acceptance, (ii) on the effective date
thereof, record the information contained therein in the Register and (iii) give

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notice thereof to the Borrower and the Lenders. Within five (5) Business Days
after its receipt of such notice, the Borrower, at its own expense, will execute
and deliver to the Agent, in exchange for the surrendered Note or Notes, a new
Note or Notes to the order of the Assignee (and, if the assigning Lender has
retained any portion of its rights and obligations hereunder, to the order of
the assigning Lender), prepared in accordance with the applicable provisions of
SECTION 2.4 as necessary to reflect, after giving effect to the assignment, the
Commitments of the Assignee and (to the extent of any retained interests) the
assigning Lender, dated the date of the replaced Note or Notes and otherwise in
substantially the form of EXHIBIT A. The Agent will return cancelled Notes to
the Borrower.

           (d) Each Lender may, without the consent of the Borrower, the Agent
or any other Lender, sell to one or more other Persons (each, a "Participant")
participations in any portion comprising less than all of its rights and
obligations under this Agreement (including, without limitation, a portion of
its Commitments, the outstanding Loans made by it and the Note or Notes held by
it; provided, however, that (i) such Lender's obligations under this Agreement
shall remain unchanged and such Lender shall remain solely responsible for the
performance of such obligations, (ii) no Lender shall sell any participation
that, when taken together with all other participations, if any, sold by such
Lender, covers all of such Lender's rights and obligations under this Agreement,
(iii) the Borrower, the Agent and the other Lenders shall continue to deal
solely and directly with such Lender in connection with such Lender's rights and
obligations under this Agreement, and no Lender shall permit any Participant to
have any voting rights or any right to control the vote of such Lender with
respect to any amendment, modification, waiver, consent or other action
hereunder or under any other Credit Document (except as to actions that would
(x) reduce or forgive the principal amount of any Loan, reduce the rate of or
forgive any interest thereon, or reduce or forgive any fees or other
Obligations, (y) extend the Maturity Date or any other date fixed for the
payment of any principal of or interest on any Loan, any fees or any other
Obligations, or (z) increase or extend any Commitment of any Lender), and (iv)
no Participant shall have any rights under this Agreement or any of the other
Credit Documents, each Participant's rights against the granting Lender in
respect of any participation to be those set forth in the participation
agreement, and all amounts payable by the Borrower hereunder shall be determined
as if such Lender had not granted such participation. Notwithstanding the
foregoing, each Participant shall have the rights of a Lender for purposes of
SECTIONS 2.16(a), 2.16(b), 2.17, 2.18 and 8.3, and shall be entitled to the
benefits thereto, to the extent that the Lender granting such participation
would be entitled to such benefits if the participation had not been made,
provided that no Participant shall be entitled to receive any greater amount
pursuant to any of such Sections than the Lender granting such participation
would have been entitled to receive in respect of the amount of the
participation made by such Lender to such Participant had such participation not
been made.

           (e) Nothing in this Agreement shall be construed to prohibit any
Lender from pledging or assigning all or any portion of its rights and interest
hereunder or under any Note to any Federal Reserve Bank as security for
borrowings therefrom; provided, however, that no such pledge or assignment shall
release a Lender from any of its obligations hereunder.

           (f) Any Lender or participant may, in connection with any assignment
or participation or proposed assignment or participation pursuant to this
Section, disclose to the Assignee or Participant or proposed Assignee or
Participant any information relating to the

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Borrower and its Subsidiaries furnished to it by or on behalf of any other party
hereto, provided that such Assignee or Participant or proposed Assignee or
Participant agrees in writing to keep such information confidential to the same
extent required of the Lenders under SECTION 10.13.

           10.8 No Waiver. The rights and remedies of the Agent and the Lenders
expressly set forth in this Agreement and the other Credit Documents are
cumulative and in addition to, and not exclusive of, all other rights and
remedies available at law, in equity or otherwise. No failure or delay on the
part of the Agent or any Lender in exercising any right, power or privilege
shall operate as a waiver thereof, nor shall any single or partial exercise of
any such right, power or privilege preclude other or further exercise thereof or
the exercise of any other right, power or privilege or be construed to be a
waiver of any Default or Event of Default. No course of dealing between any of
the Borrower and the Agent or the Lenders or their agents or employees shall be
effective to amend, modify or discharge any provision of this Agreement or any
other Credit Document or to constitute a waiver of any Default or Event of
Default. No notice to or demand upon the Borrower in any case shall entitle the
Borrower to any other or further notice or demand in similar or other
circumstances or constitute a waiver of the right of the Agent or any Lender to
exercise any right or remedy or take any other or further action in any
circumstances without notice or demand.

           10.9 Successors and Assigns. This Agreement shall be binding upon,
inure to the benefit of and be enforceable by the respective successors and
assigns of the parties hereto, and all references herein to any party shall be
deemed to include its successors and assigns; provided, however, that (i) the
Borrower shall not sell, assign or transfer any of its rights, interests, duties
or obligations under this Agreement without the prior written consent of all of
the Lenders and (ii) any Assignees and Participants shall have such rights and
obligations with respect to this Agreement and the other Credit Documents as are
provided for under and pursuant to the provisions of SECTION 10.7.

           10.10 Survival. All representations, warranties and agreements made
by or on behalf of the Borrower or any of its Subsidiaries in this Agreement and
in the other Credit Documents shall survive the execution and delivery hereof or
thereof and the making and repayment of the Loans. In addition, notwithstanding
anything herein or under applicable law to the contrary, the provisions of this
Agreement and the other Credit Documents relating to indemnification or payment
of fees, costs and expenses, including, without limitation, the provisions of
SECTIONS 2.16(a), 2.16(b), 2.17, 2.18, 9.7, 10.1 and 10.2, shall survive the
payment in full of all Loans, the termination of the Commitments and any
termination of this Agreement or any of the other Credit Documents.

           10.11 Severability. To the extent any provision of this Agreement is
prohibited by or invalid under the applicable law of any jurisdiction, such
provision shall be ineffective only to the extent of such prohibition or
invalidity and only in such jurisdiction, without prohibiting or invalidating
such provision in any other jurisdiction or the remaining provisions of this
Agreement in any jurisdiction.

           10.12 Construction. The headings of the various articles, sections
and subsections of this Agreement have been inserted for convenience only and
shall not in any way affect the meaning or construction of any of the provisions
hereof. Except as otherwise expressly provided

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herein and in the other Credit Documents, in the event of any inconsistency or
conflict between any provision of this Agreement and any provision of any of the
other Credit Documents, the provision of this Agreement shall control.

           10.13 Confidentiality. Each Lender agrees to keep confidential,
pursuant to its customary procedures for handling confidential information of a
similar nature and in accordance with safe and sound banking practices, all
nonpublic information provided to it by or on behalf of the Borrower or any of
its Subsidiaries in connection with this Agreement or any other Credit Document;
provided, however, that any Lender may disclose such information (i) to its
directors, employees, agents and affiliates and to its auditors, counsel and
other professional advisors, provided that such persons shall be subject to this
SECTION 10.13, (ii) at the demand or request of any bank regulatory authority,
court or other Governmental Authority having or asserting jurisdiction over such
Lender, as may be required pursuant to subpoena or other legal process, or
otherwise in order to comply with any applicable Requirement of Law, (iii) in
connection with any proceeding to enforce its rights hereunder or under any
other Credit Document or any other litigation or proceeding related hereto or to
which it is a party, (iv) to the Agent or any other Lender, (v) to the extent
the same has become publicly available other than as a result of a breach of
this Agreement and (vi) pursuant to and in accordance with the provisions of
SECTION 10.7(f).

           10.14 Counterparts; Effectiveness. This Agreement may be executed in
any number of counterparts and by different parties hereto on separate
counterparts, each of which when so executed and delivered shall be an original,
but all of which shall together constitute one and the same instrument. This
Agreement shall become effective upon the execution of a counterpart hereof by
each of the parties hereto and receipt by the Agent and the Borrower of written
or telephonic notification of such execution and authorization of delivery
thereof.

           10.15 Disclosure of Information. The Borrower agrees and consents to
the Agent's disclosure of information relating to this transaction to Gold
Sheets and other similar bank trade publications. Such information will consist
of deal terms and other information customarily found in such publications.

           10.16 Entire Agreement. THIS AGREEMENT AND THE OTHER DOCUMENTS AND
INSTRUMENTS EXECUTED AND DELIVERED IN CONNECTION HEREWITH (A) EMBODY THE ENTIRE
AGREEMENT AND UNDERSTANDING BETWEEN THE PARTIES HERETO AND THERETO RELATING TO
THE SUBJECT MATTER HEREOF AND THEREOF, (B) SUPERSEDE ANY AND ALL PRIOR
AGREEMENTS AND UNDERSTANDINGS OF SUCH PERSONS, ORAL OR WRITTEN, RELATING TO THE
SUBJECT MATTER HEREOF AND THEREOF, INCLUDING, WITHOUT LIMITATION, THE COMMITMENT
LETTER FROM FIRST UNION TO THE BORROWER DATED DECEMBER 17, 1999, BUT
SPECIFICALLY EXCLUDING THE FEE LETTER, AND (C) MAY NOT BE AMENDED, SUPPLEMENTED,
CONTRADICTED OR OTHERWISE MODIFIED BY EVIDENCE OF PRIOR, CONTEMPORANEOUS OR
SUBSEQUENT ORAL AGREEMENTS OF THE PARTIES.

                                       75
<PAGE>   77

           10.17 Amended and Restated Credit Agreement. This Agreement amends
and restates the Credit Agreement, dated as of March 26, 1999, among the
Borrower, the Agent and the Lenders thereto.

                [The Remainder of this Page Intentionally Blank]

                                       76
<PAGE>   78

           IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be executed by their duly authorized officers as of the date first above
written.

                                            ORTHALLIANCE, INC., as Borrower

                                            By:  /s/  Sam Westover
                                               ---------------------------------
                                                 Title: President and CEO

                       [Signatures Continued on Next Page]

                                      S-1
<PAGE>   79

                                        FIRST UNION NATIONAL BANK, as Agent
                                        and as a Lender

                                        By:  /s/ Ann Dodd_
                                             ----------------------------------
Commitment:                                  Title: Senior Vice President
$25,000,000

                                        Instructions for
                                          wire transfers
                                          to the Agent:

                                        First Union National Bank
                                        Charlotte, North Carolina
                                        ABA Routing No. 053000219
                                        Account No. 5000000017234
                                        Attn:  Syndication Agency Services
                                        Ref:  OrthAlliance, Inc.

                                        Address for notices as a Lender:

                                        First Union National Bank
                                        Charlotte Plaza Building, 23rd Floor
                                        201 South College Street
                                        Charlotte, North Carolina 28288-0680
                                        Attention:  Syndication Agency Services
                                        Telephone:  (704) 715-1191
                                        Telecopy:    (704) 383-0835

                                        Lending Office:

                                        First Union National Bank
                                        Charlotte Plaza Building, 23rd Floor
                                        201 South College Street
                                        Charlotte, North Carolina 28288-0760
                                        Attention:  Ann Dodd
                                        Telephone:  (704) 383-7546
                                        Telecopy:    (704) 374-4793

                      [Signatures Continued on Next Page]

                                      S-2
<PAGE>   80

                                 CITY NATIONAL BANK, as a Lender

                                 By:  /s/ Randall Watsek
                                      ----------------------------------
Commitment:                           Title: Vice President
$5,000,000

                                 Instructions for wire transfers to the Lender:

                                 City National Bank
                                 El Segundo, CA
                                 ABA Routing No. 122016066
                                 Account Name:  City National Bank
                                 Account No. 101306674
                                 Re:  OrthAlliance, Inc.

                                 Address for notices to the Lender:

                                 City National Bank
                                 City Loan Center #32
                                 831 South Douglas Street
                                 Suite 100
                                 El Segundo, CA 90245
                                 Attention:  Pamela Terry
                                 Telephone:  (310) 297-8078
                                 Telecopy:    (310) 297-8171

                                 Lending Office:

                                 City National Bank
                                 400 North Roxbury Drive
                                 Third Floor
                                 Beverly Hills, CA 90210
                                 Attention:  Randall F. Watsek
                                 Telephone:  (310) 888-6131
                                 Telecopy:    (310) 888-6564

                       [Signatures Continued on Next Page]

                                      S-3
<PAGE>   81

                                  UNION BANK OF CALIFORNIA, as a Lender

                                  By:  /s/ Ann Forbes
                                       ---------------------------------------
Commitment:                            Title: Vice President
$20,000,000

                                  Instructions for wire transfers to the Lender:

                                  Union Bank of California, N.A.
                                  Monterey Park, CA
                                  ABA Routing No. 122000496
                                  Re:  OrthAlliance

                                  Address for notices to the Lender:

                                  Union Bank of California
                                  445 South Figueroa Street
                                  10th Floor
                                  Los Angeles, CA 90071
                                  Attention:  Ann Forbes
                                  Telephone:  (213) 236-7614
                                  Telecopy:    (213) 236-7635

                                  Lending Office:

                                  Union Bank of California, N.A.
                                  445 South Figueroa Street
                                  10th Floor
                                  Los Angeles, CA 90071
                                  Attention:  Ann Forbes
                                  Telephone:  (213) 236-7614
                                  Telecopy:    (213) 236-7635

                       [Signatures Continued on Next Page]

                                      S-4
<PAGE>   82

                                 U.S. BANK NATIONAL ASSOCIATION, as a Lender

                                 By:  /s/ Mark R. Olmon
                                      ----------------------------------------
Commitment:                           Title: Senior Vice President
$20,000,000

                                 Instructions for wire transfers to the Lender:

                                 U.S. Bank National Association
                                 Minneapolis, MN
                                 ABA Routing No. 091000022
                                 Account Name:  U.S. Bank National Association
                                 Account No. 30000472160600
                                 Re:  OrthAlliance, Inc.

                                 Address for notices to the Lender:

                                 U.S. Bank National Association
                                 601 2nd Avenue South
                                 MPFP0702
                                 Minneapolis, MN 55402-4302
                                 Attention:  Mark R. Olmon
                                 Telephone:  (612) 973-1085
                                 Telecopy:    (612) 973-0825

                                 Lending Office:

                                 U.S. Bank National Association
                                 First Bank Place
                                 601 2nd Avenue South
                                 MPFP0702
                                 Minneapolis, MN 55402-4302
                                 Attention:  Karen Johnson
                                 Telephone:  (612) 973-0546
                                 Telecopy:    (612) 973-0825

                       [Signatures Continued on Next Page]

                                      S-5
<PAGE>   83

                                  WELLS FARGO BANK, N.A., as a Lender

                                  By:  /s/ Marlene Murphy
                                       ---------------------------------------
Commitment:                            Title: Vice President
$5,000,000

                                  Instructions for wire transfers to the Lender:

                                  Wells Fargo Bank, N.A.
                                  San Francisco, CA
                                  ABA Routing No.121000248
                                  Account Name:  OrthAlliance, Inc.
                                  Account No. 2712507201
                                  Re:  Obligor # (TBA)

                                  Address for notices to the Lender:

                                  Wells Fargo Bank, N.A.
                                  South Bay RCBO
                                  111 West Ocean Boulevard
                                  Suite 300
                                  Long Beach, CA 90802
                                  Attention:  Elizabeth Renteria
                                  Telephone:  (562) 628-2106
                                  Telecopy:    (562) 437-6698

                                  Lending Office:

                                  Wells Fargo Bank, N.A.
                                  South Bay RCBO
                                  111 West Ocean Boulevard
                                  Suite 300
                                  Long Beach, CA 90802
                                  Attention:  Keith Kim
                                  Telephone:  (562) 628-2109
                                  Telecopy:    (562) 437-6698

                                      S-6

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