Document:

Lease for Main Office

 Exhibit 10.2 
 MASTER LEASE 
 THIS LEASE dated the 16th day of August, 2004 (the “Lease”) by and between
Bernadette Castro (as to Parcel 1) Austin International Realty, LLC, a Florida limited liability company (as to Parcel 2) and 303 NE First, LLC, a Florida limited liability company (as to Parcel 3), with their principal place of business at 95
Forest Ave, Locust Valley, NY 11560 (hereinafter collectively referred to as “Landlord”) and North/Central BKCORP, Inc., a Florida corporation having its principal place of business at One Northeast First Avenue, Ocala, FL 34470
(hereinafter referred to as “Tenant”). 
 WITNESSETH: 
 In consideration of the mutual covenants contained herein and other good and valuable consideration, and intending to be legally bound hereby, Landlord and Tenant hereby agree with each other as follows: 

 

					
	SECTION 1.	 	Premises: Landlord hereby leases and lets to Tenant, and Tenant hereby takes and hires from Landlord, upon and subject to the terms, conditions, covenants and provisions
hereof, the following described premises which are hereinafter referred to as the “Demised Premises”;
			
		 	Parcel 1:	 	The office building located at One Northeast First Avenue, Ocala, FL 34471;
			
		 	Parcel 2:	 	The adjacent drive through parking facility located at 117 East Silver Springs Boulevard, Ocala, Florida 34471;
			
		 	Parcel 3:	 	The off site parking lot located at 303 Northeast First Avenue, Ocala, FL 34471, Together with all other parking spaces either leased by or otherwise allocated to the Landlord for use in
connection with the Demised Premises.
		
	SECTION 2.	 	Term: The initial term of this Lease shall be for five (5) years and six (6) months commencing on September 1, 2004 and terminating on the last day of the month five
(5) years and six (6) months thereafter (the “Initial Term”). If Alarion Bank has not received written preapproval from the State of Florida Department of Financial Services on or before September 1, 2004, the Commencement Date shall be on
September 1, 2004 but either party may, at its option by written notice to the other, terminate this Lease, until Alariion Bank receives preapproval from the State of Florida.
		
	SECTION 3.	 	Rent: The rental on the Demised Premises for the Initial Term will be at the rate of Six Thousand Six Hundred Sixty Six and 66/100 Dollars ($6,666.66) Dollars per month (the
“Base Rent”) plus Florida sales tax. Rent shall begin to accrue on the earlier of (the “Rental Commencement Date”) of March 1, 2005. Rent shall be due and payable on the 10th day of each calendar month and shall be payable at the office of the Landlord first above written or at such other place of which Landlord shall give Tenant
written notice at least ten (10) days in advance. During the period from the Effective Date until the Rental Commencement Date, Landlord shall be entitled to all income from the tenants of existing leases during such period and shall pay the
following expenses:
		
		 	Real Estate Taxes (allocable share)
		
		 	Hazard and Liability Insurance (to be maintained by Landlord in Landlord’s name)

			
		
		 	Exterminator
		
		 	Utilities
		
		 	Cleaning Service (at the current rate)
		
		 	ADT Security
		
		 	Elevator Maintenance (at the current rate)
		
		 	Telephone
		
		 	Fees and Permits, including parking (at the current rates)
		
		 	Tenant shall pay for all repairs and maintenance or other costs than specified above with the exception of repairs necessitated by the tenants of the existing leases. It is further the intention
of the parties that Tenant shall be responsible for any incremental costs from actions taken by or for Tenant.
		
		 	If Rent is not received by Landlord by the day it is due, it shall be subject to an automatic late charge of 10% of such Rent and an additional late charge of 5% of such Rent every fifth (5th)
day thereafter. After default, all such charges, along with the Rent, shall be paid in the form of a cashier’s check, certified check or money order. Acceptance of the Rent or any portion thereof without the automatic late charge shall not
constitute a waiver of such charges.
		
		 	If Tenant’s Rent check is returned for any reason, Tenant agrees to pay Landlord $200.00 as a handling charge in addition to any applicable late charge. Returned checks must be redeemed by
cashier’s check, certified check or money order. In the event more than one (1) Rent check is returned, all subsequent Rent must be paid by cashier’s check, certified check or money order.
		
	SECTION 4.	 	Use of Premises: The Demised Premises may be used for office, retail or banking to the extent such use is permitted by the applicable provisions of the Land Development Regulations of the
City of Ocala, Florida. Tenant shall conduct its business and ensure that all business conducted at the Demised Premises is at all times conducted in a first class and business like manner.
		
		 	Tenant shall not violate and shall comply with all laws, ordinances, rules and regulations of all governmental authorities having jurisdiction over the Premises, and with such standards
established and recommendations, made from time-to-time or requirements of all carriers of insurance on the Premises and any Board of Underwriters, Rating Bureau or similar body standards which are applicable to the Premises or the use and occupancy
thereof by Tenant. Tenant will not allow the Premises to be used for any illegal or immoral purpose. Tenant shall, at Tenant’s sole cost and expense, make all changes to the Premises which are or hereafter may be required in order to comply
with the foregoing. Tenant shall employ, at Tenant’s sole cost and expense, such pest extermination at such times as is necessary to keep the Premises free from pests and vermin. Tenant shall not commit or suffer to be committed any waste upon
the Premises. Tenant shall not allow or permit any occurrence which constitutes a nuisance, or otherwise interferes with the safety, comfort or convenience of Landlord, other tenants or anyone lawfully using the Premises. Tenant shall have no claim
against Landlord for any damages nor shall any of Tenant’s obligations hereunder be affected should the use and occupancy of the Premises for the Permitted Use be prohibited or impaired by reason of act of any governmental
authority.
		
		 	Notwithstanding anything to the contrary contained herein the following uses are specifically prohibited: a cocktail lounge, bar, disco, pool hall, billiard parlor, skating rink, roller rink,
amusement arcade, children’s play or party facility, adult book store, adult theater, adult amusement facility, any facility selling or displaying pornographic materials or having such displays, second hand store, odd lot, closeout or
liquidation store, auction house, flea market, blood bank, sleeping quarters or lodging, the outdoor housing or raising of animals, the sale,

			
		 	leasing or storage of automobiles or other vehicles, any industrial use, an assembly hall, off track betting establishment, bingo parlor, any use involving the use, storage, disposal or
handling of hazardous materials or underground storage tanks.
		
	SECTION 5.	 	Condition of Demised Premises/Compliance with Law/Existing Leases: Tenant will supply any apparatus, appliance, or material and will cause any work to be done in and about the Demised
Premises which may be required or ordered by any lawful authority during the term hereof or any extension thereof. Tenant has leased the demised premises “as is,” without any warranties or representations by Landlord. The Tenant shall keep
and maintain the demised premises in compliance with, and shall not cause or permit the demised premises to be in violation of, any federal, state, or local laws, ordinances or regulations relating to industrial hygiene or to the environmental
conditions on, under, about, or affecting the demised premises. The Tenant shall not use, generate, manufacture, store, or dispose of on, under or about the demised premises or transport to or from the demised premises any flammable explosives,
radioactive materials, hazardous wastes, toxic substances, or related materials.
		
	SECTION 6.	 	Net Lease/Taxes and Utility Expenses:
		
		 	(a) This Lease shall be deemed and construed to be a “net lease” and Tenant shall pay to Landlord, absolutely net throughout the term of this Lease, the rent, and other sums payable
hereunder, and under no circumstances or conditions, whether now existing or hereafter arising, or whether beyond the present contemplation of the parties, shall Landlord be expected or required to make any payment of any kind whatsoever hereunder
or be under any other obligations or liability hereunder except as herein otherwise expressly set forth.
		
		 	 (b)     (i) Tenant shall, during the term of this Lease pay and discharge punctually, as and when the same shall
become due and payable, all taxes, special and general assessments, and other governmental impositions and charges of every kind and nature whatsoever pertaining to the Demised Premises, (hereinafter referred to as “Taxes”). Taxes for the
first and last years of the Lease shall be prorated. Landlord’s reasonable estimate of taxes for the last year of the term of the Lease shall be due on the last day of the term, subject to adjustment upon receipt of the actual bill. Tenant
shall also be responsible for all taxes with respect to its property located on the Demised Premises.

		
		 	 (ii) Tenant shall pay the charges which may, during the demised term, be assessed or imposed or payable for the water used or consumed on the Demised Premises,
whether determined by meter or otherwise, as soon as and when the charges therefor have been assessed and imposed.

		
		 	 (iii) If any holder of mortgage on the Demised Premises requires monthly escrow of Taxes, Tenant shall make such payments on behalf of Landlord to such mortgage
holder upon notice of its address and shall receive a credit for amounts paid to such mortgage holder against amount due under Section.

		
		 	 All other utility service requirements on the Demised Premises, including sewer, gas, electricity and telephone, (hereinafter referred to as “Utility
Expenses”), shall be the sole responsibility of Tenant.

		
		 	 (c)     Any refunds or rebates on account of the Utility Expenses or Taxes paid by Tenant
under

			
		 	 the provisions of this Lease, shall belong to Tenant. Landlord will, upon the request of Tenant, sign any receipts which may be necessary to secure the payment
of any such refund or rebate, and will pay over to Tenant such refund or rebate as received by Landlord.

		
		 	 (d)     Nothing herein or in this Lease otherwise contained shall require or be construed to require Tenant to pay
any inheritance, estate, succession, transfer, gift, franchise, income or profit taxes, that are or may be imposed upon Landlord, its successors or assigns, but Tenant shall be responsible for all sales tax due on amounts due
hereunder.

		
	SECTION 7.	 	Improvements, Repairs, Additions, Replacements:
		
		 	 (a)     Landlord shall have no responsibility of repair or maintenance. Tenant takes the Premises in “AS
IS” condition. Landlord shall not be responsible to keep or maintain any portion of the Premises. It is the intention of the parties that Tenant shall have full and complete responsibility for maintenance and repair of the Premises. Landlord
shall not be called upon to make any other improvements or repairs of any kind upon the Premises and appurtenances. Tenant agrees to maintain, repair, and replace, when necessary, heating and air cooling equipment, as well as all other building
equipment and fixtures. Tenant shall maintain the structure and the exterior of the Premises, including, but without limitation, roof, all paved areas, entrance and exit doors and automatic door operators, all structural portions of the building,
subfloor, and all utility and service pipes and lines. Tenant shall maintain the interior of the building, including floor coverings. Maintain for the purpose of this paragraph shall mean keep in good order and repair, usual wear and tear
excepted.

		
		 	 (b)     Except as hereinafter provided, Tenant shall, at all times during the term of this Lease, use all
reasonable precaution to prevent waste, damage or injury to the interior of all buildings and improvements at any time erected on the Demised Premises. Tenant shall permit no waste and shall at all times keep the grounds in neat order and
condition.

		
		 	 (c)     Upon obtaining Landlord’s prior written consent which, Landlord shall not unreasonably withhold,
Tenant may, at its option and at its own cost and expense, at any time and from time to time, make such alterations, changes, replacements, improvements and additions in and to the Demised Premises, and the buildings and improvements thereon, as it
may deem desirable and in compliance with all then applicable building codes and ordinances (collectively the “Building Improvements”). Tenant shall not be required to remove improvements installed with Landlord’s consent except where
required by applicable laws or regulations. It is contemplated that as a condition for Landlord’s approval of any such work Landlord will require Tenant to provide an acceptable letter of credit, bond or place in escrow the cost of such
Building Improvements. Landlord acknowledges Tenant may borrow funds for Building Improvements, provided Tenant may not secure such loan with this Lease or any portion of the Demised Premises. Landlord consent shall not be required for any matters
which satisfy all of the following:

		
		 	 (i)     no portion of the work is structural;

		
		 	 (ii)    the work does not effect the parking lot or impact the lobby or exterior appearance of the Demised
Premises;

		
		 	 (iii)  the work is solely for “tenant improvement work” for third party tenants;

			
		 	 (iv)   the cost of such work is less than Twenty Five Thousand Dollars ($25,000.00) and Tenant has funds immediately
available to pay for such work; and

		
		 	 (v)    any improvements which are removed shall be replaced with improvements of equal or better
quality.

		
		 	 All other requirements regarding such construction work shall continue to apply.

		
		 	 (d)     Until the expiration or sooner termination of this Lease title to any building or buildings or improvements
situate or erected on the Demised Premises which Tenant shall have caused to be situate or erected pursuant to Section 7(a) above, and the building equipment and other items installed thereon and any alteration, change or addition thereto shall
remain solely in Tenant; and Tenant alone shall be entitled to deduct all depreciation on Tenant’s income tax returns for any such building or buildings, building equipment and/or other items, improvements, additions, changes or
alterations.

		
		 	 (e)     On the last day or sooner termination of the term of this Lease, Tenant shall quit and surrender the Demised
Premises; all keys; the buildings and permanent improvements then thereon, broom clean and in good condition, and repair (ordinary wear and tear excepted) to Landlord. Prior to the expiration of the lease term, Tenant shall remove all its trade
fixtures from the Demised Premises and repair any damage to the Demised Premises caused by removal of trade fixtures. Tenant’s obligation to observe or perform this covenant shall survive the expiration or other termination of the lease term.
Any items remaining in the Demised Premises on the termination of the Lease shall be deemed abandoned for all purposes and shall become the property of Landlord, unless rejected by Landlord and the Landlord may dispose of the same, for its or
Tenants account as the case may be without liability of any type or nature.

		
		 	 (f)      If any actions required to be made by Tenant hereunder are not completed as required, then Landlord
shall have the right, without the obligation to do so, or waiving Tenant’s lack of performance to make such repairs after first giving Tenant fifteen (15) days notice of its intention to do so, provided that in an emergency notice shall be
reasonable in the circumstances. Any amounts expended by virtue thereof shall be immediately due and payable and shall accrue interest at the highest rate allowed by law.

		
		 	 (g)     All repair and other work performed by Tenant (hereinafter collectively “Improvements”) with the
exception of Tenant’s trade fixtures which may be removed without damage to the Premises or such damage is repaired shall become the property of the Landlord upon installation and shall not be removed by Tenant unless otherwise required to do
so.

		
		 	No Improvements performed by Tenant pursuant to this Lease, shall be deemed to be required by or for the immediate use and benefit of Landlord. No Notice of Commencement, mechanic’s or
other lien shall be allowed against the estate of Landlord by reason of any consent given by Landlord to Tenant to make any Improvements. Tenant shall pay promptly all persons furnishing labor or materials with respect to any Improvements. In the
event any Notice of Commencement, mechanic’s or other lien shall at any time be filed against any portion of the Premises by reason of work, labor, services or materials performed or furnished, or alleged to have been performed or furnished, to
Tenant or to anyone holding the Premises through or under Tenant, Tenant shall immediately cause the same to be discharged of record or bonded to the satisfaction of Landlord. If Tenant shall fail to cause such lien to be discharged or bonded within
ten (10) days after being notified of the filing thereof, then, in addition to any other right or remedy of Landlord, Landlord may bond or discharge the same by paying the amount claimed to be due, and the amount so paid

			
		 	by Landlord including reasonable attorney’s fees incurred by Landlord either in defending against such lien or in procuring the bonding or discharge of such lien, together with interest
thereon, shall be due and payable by Tenant to Landlord.
		
	SECTION 8.	 	Access to Premises: Upon at least 24 hours notice to Tenant, Landlord or Landlord’s agents and designees shall have the right, but not the obligation, to enter upon the Demised
Premises at all reasonable times to examine same and/or to exhibit the Demised Premises to prospective purchasers and prospective tenants, but in the latter case only during the last year of the term of this Lease or any renewal
hereof.
		
	SECTION 9.	 	Assignment and Subletting: Tenant may not assign, mortgage or otherwise encumber this Lease (in whole or in part or parts) without obtaining Landlord’s prior written consent which
Landlord may withhold in its sole and absolute discretion, Landlord agrees that it will consent to an assignment of this Lease to Alarion Bank, a State Chartered Bank, on or before December 31, 2004, if the following criteria are satisfied,
prior to such assignment Tenant delivers to Landlord an assignment and assumption signed by Alarion Bank, in a form reasonably acceptable to Landlord prior to such assignment. Landlord further agrees that it will not unreasonably withhold its
consent to an assignment to a proposed assignee whose organization’s financial strength and operating experience is equal to or greater than Tenant’s. Consent by Landlord to one or more assignments or subletting shall not operate to
exhaust Landlord’s rights under this Article. Notwithstanding any such assignment, Tenant shall remain fully liable and shall not be released form performance of any of the terms of this Lease. If Tenant is other than an individual the transfer
of any beneficial interest in such Tenant so that Jon M. Kurtz is not the controlling owner of Tenant shall be treated as an assignment of this Lease for all purposes. Tenant agrees to reimburse Landlord for Landlord’s reasonable attorneys fees
such amount not to exceed $1,000.00 for any single request and costs and such other reasonable charges which Landlord incurs or causes to be incurred in connection with the processing, documentation and determination of any requested subletting or
assignment of this Lease or Tenant’s interest in and to the Demised Premises, and payment shall due from Tenant to Landlord upon demand.
		
		 	Landlord consents to subleases of less than all of the space, provided the following conditions are satisfied:
		
		 	 (i)      No provision of this Lease shall be deemed modified, waived or impaired by the sublease and Tenant
shall not be released from any obligations hereunder.

		
		 	 (ii)     The Term of the sublease, with any options granted therein shall be less than the Term of this lease.
Landlord will not unreasonably withhold its consent to any sublease which will extend beyond the term of this Lease. It shall be reasonable for Landlord to withhold its consent to any sublease which in its base term or options extends beyond the
term of this Lease by more than two (2) years, which is not a market rent for the period after the termination of this Lease, is to a of the same or superior level of financial soundness of ownership and management subtenant who is able to
demonstrate to the reasonable satisfaction of Landlord that the portion of their Demised Premises will be operated in a manner compatible with the high standards contemplated by this Lease, and provided further that each and every covenant,
condition or obligation imposed upon Tenant by his Lease, and each and every right, remedy or benefit offered Landlord by this Lease, is not or will not be impaired or diminished.

		
		 	 (iii)   Subtenant shall acknowledge it is bound by all restrictions, limitations and covenants contrived in this
Lease.

		
		 	 (iv)    The Sublease shall be subject and subordinate at all times to the Lease, and to all of the

			
		 	 covenants, agreements, terms, provisions, and conditions of the Lease and Subtenant shall not do or permit anything to be done in connections with
Subtenant’s occupancy of the sublet space which would violate any of said covenants, agreements, terms, provisions, and conditions.

		
		 	 (v)     Upon the expiration or earlier termination of the Lease, or in case of the surrender of the Lease by Tenant
to Landlord, the Sublease and the term and estate thereby granted shall, at Landlord’s election, expire and come to an end as of the effective date of such expiration, termination or surrender, and Subtenant shall vacate the sublet space on or
before such date. In case of the failure of Subtenant so to vacate, Landlord shall be entitled to all the rights and remedies which are available to a landlord against a tenant holding over after the expiration of a term, in addition to the rights
and remedies which are available to Landlord pursuant to the Lease in the event that Tenant holds over after the expiration of the Lease. In the event of the expiration, early termination or surrender of the Lease as set forth above, and in the
event that Landlord does not so elect to have the term and estate granted by the Sublease expire, Landlord shall take over all of the right, title, and interest of Tenant, as sublessor, under the Sublease, and Subtenant shall attorn to Landlord
pursuant to the then executory provisions of the Sublease, except that Landlord shall not be (i) liable for any previous act or omission of Tenant under the Sublease, (ii) subject to any credit, offset, claim, counterclaim, demand, or
defense which Subtenant may have against Tenant, (iii) bound by any previous modification of the Sublease or by any previous prepayment of more than one month’s rent, (iv) bound by any covenant of Tenant to undertake or complete any
construction of the sublet space or any portion thereof, (v) require to account for any Security deposit of the Subtenant other than any security deposit of Subtenant actually delivered to Landlord by Tenant, (vi) bound by any obligation
to make any payment to Subtenant or grant any credits, except for services, repairs, maintenance and restoration provided for under the Sublease to be performed after the date of such attornment, (vii) responsible for any monies owing by Tenant
to the credit of Subtenant or (viii) required to remove any person occupying the Sublet Space or any part thereof.

		
		 	 (vi)    Tenant and Subtenant agree that if Subtenant shall become a direct tenant of Landlord for the Sublet Space or any
part thereof upon the termination of the Lease prior to the expiration thereof, Landlord shall not be responsible for the payment of any commissions or fees in connection with such direct lease, and Tenant and Subtenant jointly and severally agree
to indemnify and hold Landlord harmless from and against any claims, liability, losses or expenses, including reasonable attorney’s fees, incurred by Landlord in connections with any claims for a commission by any broker or agent in connections
with any such direct lease.

		
		 	 (vii)  Tenant and Subtenant agree that (i) Landlord is not a party to the Sublease and is not bound by the provisions thereof,
(ii) Landlord has not, and will not, review or pass upon any of the provisions of the Sublease. Nothing herein contained shall be construed as a consent to, or approval or satisfaction by Landlord of any of the provisions of the Sublease, but
is merely a consent to the act of subletting by Tenant to Subtenant.

		
		 	 (viii) Subtenant is financially responsible, of good reputation, and engaged in a business which is in keeping with the standards of the
Building and its occupancy.

		
		 	As security for the obligations of Tenant under this Lease, Tenant does hereby assign, transfer and set over unto Landlord all of the rights, title and interest of Tenant in and to any sublease
by Tenant. Neither an assignment by Tenant nor an agreement by Landlord to accept any subtenant as a tenant of Landlord in the event of a termination of this Lease nor in any manner as a waiver by Landlord of the provisions and limitations or to
constitute an agreement by Landlord to perform

			
		 	any of the obligations of Tenant under any sublease of the Premises. Tenant shall indemnify, defend, save and hold Landlord harmless of and from any and all loss, cost, expense or liability
pursuant to any sublease. Until the occurrence of default by Tenant under this Lease, Tenant may continue to collect the rent and other sums payable under the sublease(s) assigned hereby; but from and after the occurrence of an event of default all
such rent and other sums shall be paid to Landlord and applied by Landlord on account of rent and other sums due by Tenant to Landlord pursuant to this and shall be (and may be) relied upon by the subtenant in making payments to Landlord. No
subtenant shall be liable to Tenant for any payment made by the subtenant to Landlord pursuant to the paragraph. No sublease shall be valid or effective unless it shall expressly restate therein the provisions of this paragraph.
		
	SECTION 10.	 	Signs: Tenant is entitled to all existing signage. Tenant and Tenant’s subtenants shall have the right to install, maintain and replace in, or on over or in front of the Demised
Premises or in any part thereof such signs and advertising matter as Tenant may desire, and Tenant shall comply with any applicable requirements of governmental authorities having jurisdiction and shall obtain any necessary permits for such
purposes. As used in this Section 10, the word “sign” shall be construed to include any placard, light or other advertising symbol or object, irrespective of whether same be temporary or permanent. All exterior signage shall be
subject to Landlord’s prior review and approval, not to be unreasonably withheld.
		
	SECTION 11.	 	Indemnity: Tenant shall indemnify and save harmless Landlord from and against any and all claims, liability, damage, expense, penalties or judgments (including attorneys fees, expenses
through final appeal) arising from injury to person or property sustained by anyone in and about the Demised Premises. Tenant shall, at its own cost and expense, defend any and all suits or actions (just or unjust) which may be brought against
Landlord or in which Landlord may be impleaded with others upon any such above-mentioned matter, claim or claims except as may result from the negligence or affirmative acts of Landlord, its officers, agents, servants, employees or
contractors.
		
	SECTION 12.	 	Insurance:
		
		 	 (a)     At all times after the execution of this Lease, Tenant shall carry and maintain at Tenant’s sole cost
and expense:

		
		 	 (i)      Comprehensive public liability insurance with respect to the Unit and the sidewalks immediately
adjacent thereto with minimum limits of Three Million Dollars ($3,000,000) on account of personal injuries to or death per occurrence; and comprehensive property damage insurance with minimum limits of Three Million Dollars ($3,000,000) per
occurrence.

		
		 	 (ii)     Fire insurance, with such extended coverage endorsements including but not limited to, vandalism, malicious
mischief, sprinkler leakage, plate and other glass coverage, and other endorsements as Landlord may from time-to-time require, covering the Premises and all of Tenant’s stock in trade Improvements and Signs to the extent of at least one hundred
percent (100%) of their replacement cost.

		
		 	 (iii)   If and to the extent required by law, workmen’s compensation or similar insurance in form and amounts required by
law.

		
		 	 (7)     Landlord may upon written notice to Tenant increase the amount of insurance required herein or require
additional insurances but only as required by other Landlord’s of similar properties in the market.

			
		 	 (b)     The company or companies writing any insurance which Tenant is required to carry and maintain as well as
the form of such insurance shall at all times be subject to Landlord’s insurance requirements and to Landlord’s approval. Any such company or companies shall be licensed to do business where the Demised Premises is located. Such insurance
shall name Landlord and/or its designee as additional insureds and contain a provision by which the insurer agrees that such policy shall not be canceled except after thirty (30) day’s written notice to the additional insured(s). Promptly upon
commencement of Tenant’s obligation to procure the same, Tenant shall deposit with Landlord evidence that the insurance required to be maintained by Tenant hereunder is in full force and effect. If Tenant shall fail to perform any of its
obligations with regard to obtaining or evidencing its obtaining insurance, Landlord may immediately perform the same and the cost of same shall be payable upon Landlord’s demand.

		
		 	 (c)     At Tenant’s option, Landlord shall maintain its existing general liability insurance, fire and
extended coverage in full force and effect in fulfillment of Tenant’s obligations hereunder. Tenant shall reimburse Landlord for all premiums on said policies within ten (10) days from receipt of a written invoice from Landlord to do
so.

		
		 	 (d)     Tenant will not use or occupy the Demised Premises or do or permit anything to be done which will violate
the provisions of any casualty, liability or other insurance carried by Landlord or will prevent Landlord from obtaining such insurance with carriers acceptable to Landlord. If Tenant shall use or occupy the Demised Premises or do or permit anything
to be done which increases the cost of any casualty, liability or other insurance coverage carried by Landlord or other tenants, the Tenant shall pay the cost of any such increase in premiums on demand.

		
		 	 (e)     Tenant shall not take out separate insurance on the Demised Premises concurrent in form or contributing,
in the event of loss, with that required to be furnished by Tenant, or increase the amounts of any existing insurance by securing an additional policy or additional policies without naming Landlord and all other persons and entities then required to
be named as additional insured pursuant hereto as additional insured parties thereunder.

		
	SECTION 13.	 	Waiver of Subrogation: All insurance policies carried by the Tenant on both the Demised Premises and any personal property used or stored in or on the Demised Premises, including but
not limited to fire and extended coverage on buildings and contents, shall contain waiver of subrogation endorsements. Tenant and Landlord hereby release each other from any and all liability or responsibility to the other or anyone claiming through
or under them by way of subrogation or otherwise for any loss or damage to the Demised Premises or property placed therein caused by fire or any other casualties, even if such fire or other casualties shall have been caused by the fault or
negligence of the other party or anyone for whom such parties may be responsible.
		
	SECTION 14	 	Destruction: If the Demised Premises or any portion thereof shall be damaged or destroyed by fire or other casualty, then Tenant shall promptly give notice thereof to Landlord; and,
except as hereinafter otherwise provided, Tenant shall, within a reasonable time thereafter, repair or restore the Demised Premises to substantially the same condition they were in prior to the casualty, and there shall be no abatement of rent. It
is agreed and understood that if during the last year of the term of this Lease the Demised Premises shall be damaged or destroyed as aforesaid to the extent of twenty (20%) percent or more of its insurable value, Landlord or Tenant, at either
party’s

			
		 	election, may terminate this Lease by notice to the other party within thirty (30) days after such damage or destruction. In the event of any termination of the term of this Lease pursuant to
the provisions of this Section, Tenant shall assign all applicable insurance proceeds to Landlord and remit to Landlord the amount of any shortfall between insurance proceeds and cost of reconstructing the Demised Premises, including without
limitation, any deductibles. The termination shall become effective on the fifteenth day after the giving of the notice of termination. Landlord’s approval is required for all plans, specifications, contractor and schedule of construction. Such
approval not to be unreasonably withheld.
		
	SECTION 15	 	Eminent Domain: Condemnation:
		
		 	 (a)      (i)     In the event of a taking by any public or quasi-public authority
under the power of eminent domain, condemnation or expropriation or in the event of a conveyance in lieu thereof (which events are herein collectively referred to as a “Taking”) of the whole or substantially all of the Demised Premises,
then this Lease shall terminate as of the date of such Taking or such earlier date as Landlord notifies Tenant. Landlord shall be entitled to receive all compensation from any such authority.

		
		 	 (ii)     In the event of a Taking of less than substantially all of the Demised Premises this Lease shall continue
in full force and effect without limitation or abatement except as specifically provided herein.

		
		 	 (iii)   In the event less than substantially all of the Demised Premises but more then twenty percent (20%) or more of the
Demised Premises shall be taken by public authority under the power of eminent domain, Landlord or Tenant shall have the option to terminate this Lease by written notice within fifteen (15) days of such taking.

		
		 	 (iv)    In the event of a partial taking of less then twenty percent (20%) of the Demised Premises, or any other taking
where this Lease is not terminated, this Lease shall continue in effect as to the remainder of the Demised Premises, and if the actual space within the building on the Demised Premises is decreased, then the monthly rental shall be proportionately
decreased.

		
		 	 (b)     Tenant hereby irrevocably assigns to Landlord any award, compensation to which Tenant may become entitled
by reason of Tenant’s interest in the Demised Premises if the use, occupancy or title of the Demised Premises or any part thereof, is taken, requisitioned or sold in, by or on account of any actual or threatened eminent domain proceeding or
other action by any person or entity having the power of eminent domain (“Condemnation”)

	
	 All awards, compensations on account of any Condemnation are herein collectively called “Compensation” Landlord may appear in any such
proceeding or action to negotiate, prosecute and adjust any claim for any compensation and Landlord shall collect any such Compensation. Tenant shall not be entitled to participate in any such proceeding, action, negotiation, prosecution or
adjustment. Notwithstanding anything to the contrary contained in this Section, if permissible under applicable law, any separate compensation made to Tenant for its moving and relocation expenses, anticipated loss of business profits, loss of
goodwill or equipment and other severable property paid for by Tenant and which are not part of the Demised Premises, shall be paid directly to and shall be retained by Tenant if and to the extent such separate compensation shall not reduce the
Compensation otherwise payable to Landlord pursuant hereto. All Compensation shall be applied pursuant to this Section, and all such Compensation (less the expense of collecting such Compensation) is herein called the “Net Proceeds.” All
Compensation received by Landlord or Tenant shall be deposited with Landlord.

			
	SECTION 16.	 	Estoppel/Subordination:
		
		 	 (a)     Tenant shall, at any time, and from time-to-time, within five (5) days after written request by Landlord,
execute, acknowledge and deliver to Landlord a written instrument in recordable form: (i) ratifying this Lease; (ii) confirming the Commencement Date, the Rental Commencement Date and the expiration date of the term hereof; (iii) certifying that
this Lease is in full force and effect and has not been assigned, modified, supplemented or amended, except by such writings as shall be stated therein and attached thereto; (iv) certifying that to the best knowledge of the signer of such
certificate, all conditions and agreements in this Lease to be satisfied or performed by Landlord have been satisfied and performed (except as shall be stated) and certifying that Landlord is not in default under this Lease and that there are no
defenses or offsets against the enforcement of this Lease by Landlord (or stating the defaults and/or defenses claimed by Tenant); (v) certifying the amount of security deposit, advance rent, if any, paid by Tenant and the date to which rent has
been paid and (vi) any other information which Landlord shall require. Tenant agrees that any such statement may be relied upon by any prospective purchaser of the Premises or any interest therein or any Mortgagee or prospective Mortgagee of the
Premises of any interest therein or any assignee of Landlord’s interest in this Lease or any part thereof.

		
		 	 (b)     Tenant hereby subordinates all of its right, title and interest in and under this Lease to the lien of any
mortgage or mortgages, or the lien resulting from any other method of financing or refinancing, now or hereafter in force against the real estate and/or buildings of which the Premise is a part or against any buildings hereafter placed upon said
real estate of which the Premise is a part. Any Lender of Landlord may elect to subordinate its loan to this Lease. Tenant shall, in the event any proceedings are brought for the foreclosure of or in the event of exercise of the power of sale under
any mortgage made by Landlord covering the Premise, attorn to the purchaser upon any such foreclosure or sale and recognize such purchaser as the Landlord under this Lease. Tenant shall execute such documents as requested by Landlord to effect the
agreements contained in this Section. Landlord agrees as to any future mortgages to use its good faith efforts to have such lender deliver to Tenant its form subordination non disturbance and attornment agreement.

		
	SECTION 17.	 	 Attorney Fees. In the event of any controversy arising under or relating to the interpretation or implementation of this Lease or any breach thereof, the
prevailing party shall be entitled to payment for all costs and attorneys’ fees (both trial and appellate) incurred in connection therewith.

		
	SECTION 18.	 	 Performance by Subtenant: Any act required to be performed by Tenant pursuant to the terms of this Lease may be performed by any sublessee of Tenant
occupying all or any part of the Demised Premises and the performance of such act shall be deemed to be performance by Tenant and shall be acceptable as Tenant’s act by Landlord.

		
	SECTION 19.	 	 Quiet Enjoyment: Landlord covenants that Landlord is seized of the Demised Premises in fee simple and has full right to make this Lease and that Tenant
shall have quiet and peaceful possession of the Demised Premises during the term hereof.

			
		
	SECTION 20.	 	 Defaults: In the event anyone or more of the following events shall have occurred and shall not have been remedied as hereinafter
provided:

		
		 	 (a)      (i)     Tenant’s failure to pay any installment of base rent or
additional rent when the same shall be due and payable and the continuance of such failure for a period of ten (10) days after receipt by Tenant of notice in writing from Landlord specifying in detail the nature of such failure
or

		
		 	 (ii)     Tenant’s failure to perform any of the other covenants, conditions and agreements herein contained on
Tenant’s part to be kept or performed and the continuance of such failure for a period of thirty (30) days after receipt by Tenant of notice in writing from Landlord specifying in detail the nature of such failure, and provided Tenant
shall not cure said failure as provided in paragraph (b) of this Section 20; then, Landlord may, at its option, exercise its remedies as set out herein.

		
		 	 (b)     In the event that Landlord gives notice of a non monetary default of such a nature that it cannot be cured
within such thirty (30) day period then the cure period shall be deemed extended for so long as Tenant, after receiving such notice, proceeds to cure the default as soon as reasonably possible and continues to take all steps necessary to
complete the same within a period of time which, under all prevailing circumstances, shall be reasonable, but in no event longer than sixty (60) days.

		
		 	 (c)     Following the occurrence of a default and passage of any applicable notice and cure period hereunder Landlord
may:

		
		 	 (i)      Declare this lease terminated and this Lease shall expire as fully and completely as if that day were
the date herein originally fixed for the expiration of the term and Tenant shall quit and surrender the Demised Premises to Landlord, but Tenant shall nevertheless continue to remain liable hereunder.

		
		 	 (ii).   Accelerate all or any of the Rent due for the unexpired balance of the term of this Lease.

		
		 	 (iii).  Re-enter the Demised Premises and remove all persons and all or any property therefore by any suitable action or proceedings
at law or in equity, or by force or otherwise, without being liable for any prosecution therefor or damages therefrom, and repossess and enjoy the Demised Premises, together with all additions, alterations and improvements. Such re-entry shall not
relieve Tenant from the obligation to make the rental payments required by this Lease at the time and in the manner provided herein. Upon such re-entry Landlord may, but shall not be required to, repair, remodel and/or change the character of the
Demised Premises as Landlord may see fit, and/or at any time relet the Demised Premises in whole or in part, as the agent of Tenant, or otherwise, in the name of Landlord or of Tenant, as Landlord shall see fit, and Landlord may receive the rents
therefor, applying the same first to the payment of such reasonable expenses as Landlord may have incurred in entering, dispossessing, reletting, repairing or altering the Demised Premises and then to the fulfillment of the covenants of Tenant
herein, including but not limited to, the rental payments required hereunder, retaining any balances until the date the term of this Lease would otherwise have expired as security for the payment of all

			
		 	 obligations of Tenant which may arise and be unpaid during such period. If Landlord, after such re-entry shall be unable to obtain sufficient rent from the
Demised Premises to pay the amount of expenses herein above specified in addition to the payment of the rent required hereunder, and fulfillment of the covenants of Tenant herein, Tenant shall pay to Landlord such difference at the end of each month
during the remainder of the term. In attempting to relet the Demised Premises, Landlord shall be the sole judge as to whether or not a proposed tenant is suitable and acceptable.

		
		 	 (iv)    Cure the default at Tenant’s cost and expense.

	
	 Landlord shall not, by receiving partial payments of rent in arrears, be deemed to have waived any rights herein for non-payment of rent, or for any
other default on the part of Tenant. In addition to all of the remedies granted Landlord in this respect, Landlord shall also have the right to invoke any remedy allowed at law or equity to enforce Landlord’s rights hereunder or any of them, as
if re-entry and other remedies were not herein provided for.

	
	 Tenant specifically waives its right to assert any counter claims in any action brought by Landlord but such rights may be asserted in a separate
action. All remedies available to the Landlord hereunder and at law are and shall be non exclusive and cumulative.

	
	 Upon any termination of the term of this Lease pursuant to this Section 20, or at any time thereafter, Landlord may, in addition to and without
prejudice to any other rights and remedies Landlord shall have at law or in equity, reenter the Demised Premises, and recover possession thereof and dispossess any or all occupants of the Demised Premises in the manner prescribed by the statute
relating to summary proceedings, or similar statutes; but Tenant in such case shall remain liable to Landlord as hereinafter provided.

		
		 	 (d)     In case of any such default, re-entry, expiration and/or dispossess by summary proceedings: (1) the rent
shall become due thereupon and be paid up to the time of such re-entry, expiration and/or dispossess; (2) Landlord may re-let the Demised Premises or any part or parts thereof, either in the name of Landlord or otherwise, for a term or terms
which may, at Landlord’s option, be less than or exceed the period which would otherwise have constituted the balance of the term of this Lease and may grant concessions of free rent; and (3) Tenant or the legal representatives of Tenant
shall also pay Landlord as liquidated damages for the failure of Tenant to observe and perform Tenant’s covenants herein contained by deficiency between the rent hereby reserved and/or covenanted to be paid and the net amount, if any, of the
rents collected on account of the lease or leases of the Demised Premises for each month of the period which would otherwise have constituted the balance of the term of this Lease. In computing such liquidated damages, there shall be added to the
said deficiency such reasonable expenses as Landlord may incur in connection with re-letting, such as brokerage and preparation for re-letting. Any such liquidated damages shall be paid in monthly installments by Tenant on the rent day specified in
this Lease and any suit brought to collect the amount of deficiency for any month shall not prejudice in any way the rights of Landlord to collect the deficiency for any subsequent month by a similar proceeding. Landlord, at Landlord’s option,
may make such alterations, repairs, replacements, and/or decorations in the Demised Premises as Landlord, in Landlord’s sole judgment, considers advisable and necessary for the

			
		 	 purpose of re-letting the premises; and the making of such alterations, repairs, replacements, and/or decorations shall not operate or be construed to release
Tenant from liability hereunder as aforesaid. Landlord agrees to use its best efforts to mitigate all damages and to re-let the Demised Premises in the event of any default specified herein.

		
		 	 (e)     Landlord shall in no event be in default in the performance of any of its obligations in this Lease contained
unless and until Landlord or the holder of any mortgage on the Demised Premises shall have failed to commence to perform such obligation within thirty (30) days after notice by Tenant to Landlord and to such mortgagee properly specifying wherein
Landlord has failed to perform any such obligation or shall have failed to proceed thereafter with reasonable diligence to complete such performance.

		
	SECTION 21.	 	Waivers: Failure of Landlord or Tenant to complain of any act or omission on the part of the other party no matter how long the same may continue, shall not be deemed to be a waiver by
said party of any of its rights hereunder.
		
	SECTION 22.	 	Force Majeure: In the event the Landlord or Tenant shall be delayed, hindered in or prevented from the performance of any act required hereunder by reason of strikes, lock-outs, labor
troubles, inability to procure materials, failure of power, restrictive governmental laws or regulations, riots insurrection, the act, failure to act or default of the other party, war or other reason beyond their control, then performance of such
act shall be excused for the period of the delay and the period for the performance of such act shall be extended for a period equivalent to the period of such delay.
		
	SECTION 23	 	Security Deposit: Tenant shall deliver to Landlord on or before the March 1, 2005, a Security Deposit in the amount of $13,333.32. The Security Deposit, without interest, shall be
refunded to Tenant after termination of this Lease, Landlord, at its sole option, may apply all or part of such Security Deposit to cure any default. Tenant shall promptly restore any deficiency in the Security Deposit. Tenant waives the benefit of
any law requiring the Security Deposit to be held in escrow or in trust, and the Security Deposit may be commingled with Landlord’s other fund.
		
	SECTION 24.	 	Notices: Every notice, approval, consent or other communication authorized or required by this Lease shall not be effective unless same shall be in writing and sent postage prepaid by the
United States registered or certified mail, or overnight courier, directed to the other party at its address herein above first mentioned, or such other address as either party may designate by notice given from time to time in accordance with this
Section 24. Notice by any other means shall be effective upon receipt.
		
	SECTION 25.	 	Governing Laws: This Lease and the performance thereof shall be governed, interpreted, construed and regulated by the laws of the State of Florida. Venue for any legal proceedings
resulting from enforcing any part of this Lease agreement will be Marion County, Florida.
		
	SECTION 26.	 	Partial Invalidity: If any term, covenant, condition or provision of this Lease or the application thereof to any person or circumstance shall, at any time or to any extent, be invalid or
unenforceable, the remainder of this Lease, or the application of such term or provision to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby, and each term, covenant, condition
and provision of this Lease shall be valid and be enforced to the fullest extent permitted by law.

			
	SECTION 27.	 	Entire Agreements: No oral statement or prior written matter shall have any force or effect. Tenant agrees that it is not relying on any representation or agreements other than those
contained in this Lease. This agreement shall not be modified or canceled except by writing subscribed by all parties.
		
	SECTION 28.	 	Parties: Except as herein otherwise expressly provided, the covenants, conditions and agreements contained in this Lease shall bind and inure to the benefit of the Landlord and Tenant
and their respective heirs, successors, administrators and assigns.
		
	SECTION 29.	 	Holding Over: If Tenant remains in possession of the Demised Premises or any part thereof after the expiration of the term hereof without the express written consent of Landlord, such
occupancy shall be tenant at sufferance at a rental twice the amount of the last monthly rental plus any other charges payable by Tenant hereunder, and upon all terms and conditions hereof applicable to a tenant at sufferance.
		
	SECTION 30.	 	Environmental Warranty and Indemnification Agreement: This Section of the Lease shall govern any and all issues regarding Hazardous Materials and Environmental Laws.

 I. Definitions for purposes of this Lease: 
 (a) “Hazardous Material” means: (i) “hazardous substances” or “toxic substances” as those terms are defined by the Comprehensive Environmental Response, Compensation and Liability
Act (CERCLA), 42 U.S.C. “ 9601, et seq., or the Hazardous Materials Transportation Act, 49 U.S.C. “5101, all as currently amended and amended after this date; (ii) “hazardous wastes,” as that term is defined by the Resource
Conservation and Recovery Act (RCRA), 42 U.S.C. “ 6901, et seq., as currently amended and amended after this date; (iii) crude oil or any faction thereof which is liquid at standard conditions of temperature and pressure (60 degrees
Fahrenheit and 14.7 pounds per square inch absolute); (iv) any radioactive material, including any source, special nuclear or by-product material as defined at 42 U.S.C. “ 2011, et seq., as currently amended and amended after this date;
(v) asbestos in any form or condition; (vi) polychlorinated byphenyls (PCB’s) or substances or compounds containing PCB’s; or (vii)materials or substances which are toxic, explosive, corrosive, flammable; or (viii) any other
substances or wastes which are defined in, regulated under or for which liability or standards of care are imposed by Environmental Laws. 
 (b)
“Environmental Laws” means: any local, state or federal law, rule, code, regulation, or ordinance, whether now in existence or enacted after the date of this Lease, which pertains to health or safety or environmental regulation,
contamination or clean-up, including, without limitations, the Comprehensive Environmental Response, Compensation and Liability Act of 1980 [42 V.S.C. “9601 et seq.], the Resource Conservation and Recovery Act [42 U.S.C. “ 6901
et seq.]. Clean Water Act [33.U.S.C. 1251 et seq.]. the Clean Air Act [42 U.S.C. 7401 et sec.] the Toxic Substance Control Act [15 U.S.C. 2601 et seq.] the Safe Drinking Water Act [42 U.S.C. Of through 300)]. the Federal
Insecticide. Fungicide and Rodenticide Act [7 U.S.C. “ 136-136y et seq.] as amended, or any state superlien or environmental clean-up statutes, all OSHA rules and regulations now or hereinafter ado}2ted and an~ and all amendments to such acts
or statutes or any other applicable federal, state, and local statutes, regulations, codes and ordinances relating to public health, safety or protection of the environment, including those statutes, regulations and ordinances identified in
subparagraph (a) all as amended and modified from time to time. 
 (c) “Contamination” means: the presence of Hazardous Material(s) in
concentrations which require remediation or other actions under applicable Environmental Laws or would trigger remediation requirements or other actions under applicable Environmental Laws if found outside the Demised Premises as opposed to inside
the Demised Premises. 

 II. Tenant represents, warrants and covenants to Landlord that: 
 (a) Tenant will comply with all governmental permits required by applicable Environmental Laws relating to the use or operation of the Demised Premises. 
 (b) Tenant will notify Landlord of all written complaints, claims, citations, demands, inquiries, reports, or notices relating to any unintended release of Hazardous
Materials by Tenant, or Tenant’s compliance with Environmental Laws at the Demised Premises. Tenant will promptly cure and resolve any such actions and proceedings that result from any Contamination. Tenant will keep the Demised Premises free
of any lien imposed pursuant to all Environmental Laws for any Contamination caused by Tenant or Tenant’s business. 
 (c) Tenant agrees to indemnify,
defend, and hold Landlord and Landlord’s affiliates, shareholders, directors, officers, employees, and agents free and harmless from and against all losses, liabilities, obligations, penalties, claims, litigation, demands, defenses, costs,
judgments, suits, proceedings, damages (including consequential damages), disbursements or expenses of any kind (including attorneys’ fees and investigation costs, whether defending or prosecuting any litigation, claim or proceeding) that may
at any time be imposed upon, incurred by, or asserted or awarded against Tenant in connection with or arising from or out of: any Contamination, except present as a result of the grossly negligent acts of Landlord; 
 (d) The Tenant specifically assumes any liability or obligation for loss, damage, fines, penalties, claims or duty to clean-up or dispose of wastes or materials on or
relating to the Demised Premises and indemnify’s and holds Landlord harmless from any costs, expenses, clean-up costs, waste disposal costs, litigation costs, fines, penalties, fines within the meaning of any Environmental Laws and other
related liabilities arising out of any Contamination. 
 Without limitation of the foregoing, this indemnification shall include any and all costs incurred
because of any investigation of the site or any cleanup, removal, or restoration mandated by a federal, state, or local agency or political subdivision, unless the Hazardous Materials are present, except to the extent of future grossly negligent
acts of Landlord, Landlord’s agents, employees, contractors, or invitees. This indemnification shall include any and all costs due to Hazardous Materials which flow, diffuse, migrate, or percolate into, onto, or under the Demised Premises after
the Lease Term commences. 
 This indemnification shall survive the termination of this Lease and shall be in full force and effect for five (5) years
after the termination of the Lease, after which time, it shall be null, void, and of no force and effect. 
 III. Landlord represents, warrants and covenants
to Tenant that to the actual knowledge of Landlord except as shown on attached Exhibit B, without a duty to investigate: 
 (a) Any use, storage, treatment,
or transportation of Hazardous Materials which has occurred in or on the Demised Premises before the date hereof has been in compliance with all Environmental Laws. 
 (b) No release, leak, discharge, spill, disposal, or emission of Hazardous Materials has occurred in, on, or under the Demised Premises and that the Demised Premises are free of Hazardous Materials as of the date
hereof The Demised Premises are in compliance with all applicable Environmental Laws 

 (c) There have been no complaints, citations, claims, notices, information requests, orders (including, but not limited
to clean-up orders) or directives on environmental grounds made or delivered to, pending or served on, or anticipated by the Landlord or its agents, or of which the Landlord or its agents, after due investigation, including consideration of the
previous uses of the assets and meeting the standard under 42 U.S.C. “9601(35)(B)(1986) or other Environmental Laws, are aware or should be aware (i) issued by a governmental department or agency having jurisdiction over the Demised
Premises or (ii) issued or claimed by any persons, agencies or organizations and affecting the Demised Premises, or any part thereof. 
 (d) There have
not been and are not now any material or reportable emission, spill, seepage, damage, release or discharge into or upon the air, soils or improvements located thereon, surface water or ground water, or any sewer or septic system servicing the
Demised Premises, of any Hazardous Materials which have affected or are now affecting the Demised Premises or any part thereof, and that the Demised Premises are free of Hazardous Materials and Contamination as of the date hereof. 
 (e) The Landlord has obtained all necessary approvals, permits, licenses, certificates or satisfactory clearances from all governmental authorities, utility companies or
development-related entities, with respect to the Landlord’s use of the Demised Premises and the Landlord’s discharge of any chemicals, liquids, and emissions, into the atmosphere, ground water or surface water, including but not limited
to sewers or septic systems, from the Demised Premises, but excluding all necessary approvals, permits, licenses, certificates or satisfactory clearances for Tenant to use the Demised Premises other than a certificate of occupancy. 
 (f) No asbestos or asbestos containing materials are installed, used or incorporated into the Landlord’s property, and no asbestos or asbestos containing material
have been disposed of on the Demised Premises. 
 (g) No polychlorinated biphenyls (APCBs) are located on or in the Demised Premises in the form of
electrical transformers, fluorescent light fixtures with ballasts, cooling oils or any other device or form. 
  

			
	SECTION 31.	 	Miscellaneous
		
		 	 (a)     It is specifically understood and agreed that there shall be no personal liability of Landlord in respect to
any of the covenants, conditions, or provisions of this Lease. In the event of a breach or default by Landlord of any of its obligations under this lease, Tenant shall look solely to any right of offset allowed by law against any amounts due
hereunder or to the equity of the Landlord in the Demised Premises for the satisfaction of Tenant’s remedies, it being understood and agreed that the exculpation of Landlord (and its successors and assigns) shall be
absolute.

		
		 	 (b)     In the event of any transfer or transfers of Landlord’s interest in the Demised Premises, the transferor
shall be automatically relieved of any and all obligations and liabilities on the part of the Landlord accruing from and after the date of such transfer.

		
		 	 (c)     Tenant shall not record this Lease without the written consent of Landlord.

		
		 	 (d)     No payment by Tenant or receipt by Landlord of a lesser amount than the monthly rent herein stipulated or any
other amount required to be paid under this Lease shall be deemed to be other than on account of the amount payable by the Tenant, nor shall any endorsement or statement on any check or any letter accompanying any check or payment be deemed an
accord and satisfaction and Landlord shall accept such check or payment without prejudice to Landlord’s right to recover the balance of the amount due or pursue any other remedy in this Lease provided.

			
		 	 (e)     It is understood and agreed between the Landlord and Tenant that time is of the essence with respect to
all terms and provisions of this Lease.

		
		 	 (f)      Both Landlord and Tenant agree to and do hereby waive trial by jury in any action, proceeding or
counter-claim brought by either of the parties hereto under or in connection with this Lease.

		
		 	 (g)     Each party represents and warrants to the other party that it has had no dealings, negotiations or
consultations with respect to the Demised Premises or this transaction with any broker or other intermediary and that no other broker or other intermediary called the Demised Premises to Tenant’s attention for lease. In the event that any
broker or finder claims to have submitted the Demised Premises or any other space in the Demised Premises to Tenant or for Landlord, to have induced Tenant to lease the Demised Premises or to have taken part in any dealings, negotiations, or
consultations with respect to the Demised Premises, the Demised Premises or this transaction, each party shall be responsible for and will indemnify and save harmless the other party from and against any and all costs, fees (including, without
limitation, attorney’s fees), expenses, liabilities and claims incurred or suffered by the other party as a result thereof.

		
		 	 (h)     Radon is a naturally occurring radioactive gas that, when it has accumulated in a building in sufficient
quantities, may present health risks to persons who are exposed to it over a period of time. Levels of radon that exceed federal and state guidelines have been found in buildings in Florida. Additional information regarding radon and radon testing
may be obtained from the Public Health Unit of the County in which the Premises is located.

		
		 	 (i)      It is the intent of the parties hereto that if any term, covenant or condition of this Lease is
capable of two constructions, one of which would render the provision void and the other of which would render the provision valid, then the provision shall have the meaning which shall render it valid. Printed parts of this Lease shall be as
binding upon the parties hereto as other parts hereof. parts of this Lease which are written or typewritten shall have no grater force or effect than and shall not control parts which are printed, but all parts shall be given equal effect. Tenant
declares that Tenant has read and understands all parts of this Lease, including all printed parts hereof.

		
	SECTION 32.	 	Options to Renew: Provided no uncured default exists, and the original Tenant or Alarion Bank are in possession of the Demised Premises, this Lease shall automatically renew for an
additional five (5) years, no more than three (3) consecutive times unless Tenant notifies Landlord in writing that it desires to terminate this Lease no less than ninety (90) days prior to the end of the initial term or any renewal term. Rent
during each renewal period shall be as follows:
		
		 	 (a)    Renewal Period 1 - Years 6 through 10    $ 8,333.33 per month, plus applicable sales
tax

		
		 	 (b)    Renewal Period 2 - Years 11 through 15  $ 8,583.33 per month, plus applicable sales
tax

		
		 	 (c)    Renewal Period 3 - Years 16 through 21  $ 8,840.83 per month, plus applicable sales
tax.

			
		 	It is the intention of the parties that the option to renew is limited to the parties specified and may not be exercised by any other assignee or sublessee. All other terms and conditions of
this Lease shall remain in full force and effect during each renewal period.
		
	SECTION 33.	 	First Right of Refusal: If Landlord shall desire to sell the Demised Premises during the term of this Lease and has received an offer in writing (in the form of an agreement of sale or
binding letter of intent) (the “Offer Documents”), from a third party at arms length, Landlord shall deliver a written notice to Tenant (“Landlord’s Original Notice”) advising Tenant that Landlord desires to accept such
offer to sell the Demised Premises and provide Tenant with a copy of the Offer Documents including, without limitation, the price at which Landlord desires to sell the Demised Premises (the “Original Purchase Price” and a title insurance
commitment (the “Title Commitment”) showing Landlord as the current title holder. The First Right of Refusal contemplated herein shall not apply to sales or transfers to members of the Castro family or the affiliates of the
Landlord.
		
		 	Tenant shall have twenty (20) days from the date the Landlord’s Original Notice is delivered to Tenant (the “Original Notice Delivery Date”) in which to agree to purchase the
Demised Premises for the Original Purchase Price without condition (other than satisfaction of the Schedule B-1 conditions contained in the Title Commitment relating to Landlord or the Demised Premises). It is understood that (i) each party shall
pay for the attorneys’ fees and expenses and other costs which that party incurs, and all other closing costs shall be allocated as commonly allocated in the community where the Demised Premises are located unless the Offer Documents provide to
the contrary in which event the terms of the Offer Document shall control; (ii) Tenant shall pay Landlord the amount of the Original Purchase Price for the Property in cash at closing; (iii) the sale of the Property shall be on an “AS IS, WHERE
IS, WITH ALL FAULTS” basis, with no representations or warranties of Landlord whatsoever; (iv) the conveyance shall be by special warranty deed (v) at closing Tenant shall provide Landlord a release from all obligations of Landlord under
the Lease, arising on or after the closing date. Tenant agrees to cooperate with Landlord in a Section 1031 exchange, provided Tenant shall not be required to expend any funds or modify the closing date.
		
		 	If Tenant does not timely deliver a Tenant’s Original Offer to Landlord within such five (5) business day period, Tenant shall be deemed to have waived its right to purchase the
Demised Premises pursuant to the economic terms contained in Landlord’s Original Notice, and Landlord shall become entitled, for a period of one hundred eighty (180) days, to sell the Demised Premises at a price not less than the Original
Purchase Price. If Landlord determines to negotiate the Original Purchase Price, then Landlord must again offer the Property to Tenant pursuant to the provisions hereof. In addition, if Landlord does not or chooses not to consummate the transaction
provided for in the Offer Documents, then Landlord will be required to comply with the terms and provisions of this section with respect to any other offer Landlord desires to accept. Tenant’s Rights of First Refusal shall terminate upon sale
of the Demised Premises in compliance with the terms hereof.
		
	SECTION 34.	 	Assignment: This Lease is subordinate to any leases on any part of the demised premises now in effect, as more particularly set forth on Exhibit “A” attached hereto
(hereinafter the “existing leases”). Landlord hereby assigns to Tenant the existing leases, together with all advance rents

			
		 	and security deposits. Tenant shall perform all of Landlord’s obligations under the existing leases. As each existing lease expires Tenant may sublease the space, as set out herein. Upon
termination of this Lease, all existing leases and subleases then in effect and not terminated as a result of the termination of this Lease, shall be assigned by Tenant to Landlord and Landlord shall be paid all advance rents and security deposits
received by Tenant.

 IN WITNESS WHEREOF, the parties hereto have hereunto set their hands and seals the day and year
first above written. 
  

					
		 		 	LANDLORD
	Witness	 		 	
			
	  
	 		 	  

		 		 	Bernadette Castro
			
	  
	 		 	 Austin International Realty, LLC, a Florida limited liability company

			
		 	By:	 	  

	  
  
	 		 	Bernadette Castro, Manager
	 		 	303 NE First, LLC, a Florida limited liability company
		 		 	
			
	  
	 	By:	 	  

		 		 	Bernadette Castro, Manager
			
		 		 	TENANT
			
		 		 	North/Central BKCORP, Inc., a Florida corporation
			
	  
	 	By:	 	  

		 		 	Jon Kurtz, Its President

 Exhibit A 
 Existing Leases 
  

							
	Number One Professional Center, 1 NE First Avenue, Ocala, FL 34470	  	BC	  		  	
				
		  	SUITE	  	Drive through see Austin Int’l Realty	  	
				
	(Alarion BankCorp) January 2005	  	Roof	  	XP Internet Services, Inc.	  	Scott Stiverson / 352.572.6544 CL
				
		  	Radio	  	Entercom / 4 West former bank offices	  	Mark Leopold
				
		  	101	  	Premiere Model Management / Suite 101	  	Christine and Scott Harris
				
		  	102	  	Number One Jewel/ Set to Impress / Suite 102	  	Sean Sullivan
				
		  	200	  	C. Reed & Associates / Suite 200	  	Christopher Reed
				
		  	201	  	VACANT	  	
				
		  	202	  	Prestige Court Reporting, Inc. / Suite 202	  	Carole A. Rogers
				
		  	203	  	Pharogen, LTD / Suite 203	  	Jorge Monreal – President & CEO
				
		  	204	  	Barbara Young / A Smooth Silhouette / Suite 2	  	Barbara Young
				
		  	205	  	Florida State Elder Affairs / Suite 205	  	
				
		  	206 WEST	  	VACANT	  	
				
		  	206 EAST	  	Digital Systems USA / Suite 206 East	  	Frederick Brown
				
		  	207	  	Advanced Credit Services / Suite 207	  	Stephen Williams
				
		  	208	  	VACANT	  	
				
		  	209	  	Groland, Proctor & Fletcher / Suite 209	  	Gordon Groland, Esq.
				
		  	210	  	Journey Fellowhip / Suite 210	  	Richard Whitteside
				
		  	211	  	Gunnar Enterprises / Suite 211	  	Lynn and Sean Sullivan
				
		  	300	  	ProApp.net, Inc / Suite 300	  	Chris Azar
				
		  	301	  	Trow, Appleget & Perry / Suite 301	  	Richard A. Perry, Esq.
				
		  	302	  	Richard Perry and Appleget / Suite 302	  	
				
		  	303	  	Trow, Appleget & Perry/ Suite 303	  	
				
		  	304	  	Trow, Appleget & Perry/ Suite 304	  	
				
		  	305	  	Trow, Appleget & Perry/ Suite 305	  	
				
		  	306/308	  	Apollo Transport / Suite 306	  	Shirley Ceruantes
				
		  	307	  	Trow, Appleget & Perry/ Suite 307	  	
				
		  	309	  	Trow, Appleget & Perry/ Suite 309	  	
				
		  	311	  	Trow, Appleget & Perry/ Suite 311	  	

 Exhibit B 
 Environmental 
  

	1)	303 NE 1st Avenue 

 Ocala, Marion County, Florida 
 Phase I
Environmental dated April 27, 2000 
 Phase II Environmental dated June 8, 2000 
 Additional Phase II Environmental 
 dated
June 21, 2000 
  

	2)	117 East Silver Springs Blvd. Ocala, Florida 

 Contamination Assessment Report Addendum 
 Dated February 3, 1994 
 Contamination Assessment Report Addendum 
 Dated February, 1995 
 Closure Assessment Report 
 Underground Storage Tank Removal 
 November 1995 
 Department of Environmental Protection Letter 
 Dated December 15, 1995 
  

	3)	Phase I Environmental Assessment 

 Proposed Parking Lot
Site 
 303 NE 1st Avenue 
 Ocala, Marion County, Florida 
 Dated May 4, 2000 

 AMENDMENT TO MASTER LEASE 
 THIS AMENDMENT TO MASTER LEASE (“Amendment”) is made and entered into by BERNADETTE CASTRO, AUSTIN INTERNATIONAL REALTY, LLC, a Florida limited liability company, and 303 NE FIRST, LLC, a Florida limited
liability company (collectively, “Landlord”) and NORTH/CENTRAL BKCORP, INC., a Florida corporation (“Tenant”). 
 RECITALS: 
 WHEREAS, Landlord and Tenant have previously entered into that certain Master Lease dated August 16, 2004
(“Lease”) and the parties wish to amend the Lease on the terms stated herein; and 
 NOW, THEREFORE, in consideration of the foregoing and other
good and valuable consideration, the receipt and sufficiency of which is acknowledged by the parties, the parties to this Amendment hereby agree as follows: 
  

	1.	Incorporation of Recitals. The Recitals to this Amendment are hereby incorporated into and made a part of this Amendment. 

  

	2.	Term. Section 2 of the Lease is hereby deleted in its entirety and replaced with the following: 

 “Term: The initial term of this Lease shall be for five (5) years and six (6) months commencing October 1, 2004 and
terminating on the last day of the month five (5) years and six (6) months thereafter (the “Initial Term”).” 
  

	3.	Rent. Section 3 of the Lease is hereby deleted in its entirety and replaced with the following: 

 “Rent: The rental on the Demised Premises for the Initial Term will be at the rate of Six Thousand Six Hundred Sixty Six and 66/100 Dollars
($6,666.66) per month (the “Base Rent”) plus Florida sales tax. Rent shall begin to accrue on the “Rental Commencement Date” of March 1, 2005. Rent shall be due and payable on the 10th day of each calendar month and shall be
payable at the office of the Landlord first above written or at such other place of which Landlord shall give Tenant written notice at least ten (10) days in advance. 
 “Notwithstanding the above, during the period from the Effective Date until the Rental Commencement Date, Tenant shall pay Base Rent in the amount of Two Thousand One Hundred Dollars ($2,100.00) per month plus
Florida sales tax. 
 “If Rent is not received by Landlord by the day it is due, it shall be subject to an automatic late charge of 10%
of such Rent and an additional late charge of 5% of such Rent every fifth (5th) day thereafter. After default, all such charges, along with the Rent, shall be paid in the form of a cashier’s check, certified check or money order.
Acceptance of the Rent or any portion thereof without the automatic late charge shall not constitute a waiver of such charges. 
 “If
Tenant’s Rent check is returned for any reason, Tenant agrees to pay Landlord $200.00 as a handling charge in addition to any applicable late charge. Returned checks must be redeemed by cashier’s check, certified check or money order. In
the event more than one (1) Rent check is returned, all subsequent Rent must be paid by cashier’s check, certified check or money order.” 
  

	4.	Amendment; Entire Agreement. Except as specifically modified herein the Lease is in full force and effect. The Lease as amended by this Amendment constitutes the
entire agreement of the parties with respect to the property described therein. The same may not be amended or modified orally. All understandings and agreements heretofore between the parties are merged and the Lease as amended by this Amendment
fully and completely expresses their understanding. Handwritten provisions shall supersede typewritten provisions. 

  

	5.	Captions. The captions of this Amendment are for convenience and reference only and in no way define, describe, extend or limit the scope or intent of this Amendment
or the intent of any provision hereof. 

  

	6.	Time. Time is of the essence with respect to all matters contained herein. 

	7.	Counterparts. This Amendment may be executed in counterparts by the parties hereto and each shall be considered an original. Both parties agree that signatures
hereunder transmitted via facsimile shall constitute original signatures. 

  

	8.	Estoppel. The parties hereby acknowledge and agree that as of the execution hereof there are no known defaults by either party under the Lease.

 IN WITNESS WHEREOF, the parties have executed this Amendment on the dates specified below. 
  

											
		 	LANDLORD:	 		    		 	
						
		 		 		 	  
	    	Date:	 	  

		 		 		 	BERNADETTE CASTRO
				
		 		 		 	 AUSTIN INTERNATIONAL REALTY, LLC,
 a
Florida limited liability company

						
		 		 	By:	 	  
	    	Date:	 	  

		 		 		 	Bernadette Castro	    		 	
		 		 		 	Manager	    		 	

 (SIGNATURES CONTINUE NEXT PAGE) 

									
	LANDLORD (CONT’D):	  	303 NE FIRST, LLC,
		  	a Florida limited liability company
					
		  	By:	  	  
	    	Date:	  	  

		  		  	Bernadette Castro	    		  	
		  		  	Manager	    		  	
		
	TENANT:	  	NORTH/CENTRAL BKCORP, INC.,
		  	a Florida corporation
					
		  	By:	  	  
	    	Date:	  	  

		  	Name:	  	  
	    		  	
		  	Title:	  	  
	    		  	

 SECOND AMENDMENT TO MASTER LEASE 
 THIS SECOND AMENDMENT TO MASTER LEASE (“Amendment”) is made and entered into by BERNADETTE CASTRO, AUSTIN INTERNATIONAL REALTY, LLC, a Florida limited
liability company, and 303 NE FIRST, LLC, a Florida limited liability company (collectively the “Landlord”) and NORTH/CENTRAL BKCORP, INC., a Florida corporation (“Tenant”). 
 RECITALS: 
 WHEREAS, Landlord and Tenant have
previously entered into that certain Master Lease dated August 16, 2004, as amended by that certain Amendment to Master Lease dated October 2, 2004 (collectively the “Lease”), and the parties wish to further amend the
Lease on the terms stated herein; and 
 NOW, THEREFORE, in consideration of the foregoing and other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, the parties to this Amendment agree as follows: 
  

	1.	Incorporation of Recitals. The Recitals to this Amendment are hereby incorporated into and made a part of this Amendment. 

  

	2.	Approval of Work. Landlord approves the work set out on the Contractor Agreement dated November 16, 2004, between Stentiford Construction Services, Inc., and
Alarion Bank, Inc., which is attached hereto as Exhibit A and made a part hereof. The Landlord approvals contained in this Amendment are for the matters described in this Amendment only, and no subsequent approvals are deemed given by
Landlord. All other provisions of the Lease shall continue to apply. 

  

	3.	Guaranty of Work. As an inducement for Landlord to approve the work and not require other security, the undersigned “Guarantors” hereby jointly and severally
personally guaranty completion of the work in accordance with the requirements of the Lease on or before March 1, 2005. 

  

	4.	Amendment; Entire Agreement. Except as specifically modified herein the Lease is in full force and effect. The Lease as amended by this Amendment constitutes the
entire agreement of the parties with respect to the property described therein. The same may not be amended or modified orally. All understandings and agreements heretofore between the parties are merged and the Lease as amended by this Amendment
fully and completely expresses their understanding. Handwritten provisions shall supersede typewritten provisions. In the event of any conflict between the terms of the Lease and this Amendment, the terms of this Amendment shall control.

  

	5.	Captions. The captions of this Amendment are for convenience and reference only and in no way define, describe, extend or limit the scope or intent of this Amendment
or the intent of any provision hereof. 

  

	6.	Time. Time is of the essence with respect to all matters contained herein. 

	7.	Counterparts. This Amendment may be executed in counterparts by the parties hereto and each shall be considered an original. Both parties agree that signatures
hereunder transmitted via facsimile shall constitute original signatures. 

  

	8.	Estoppel. The parties hereby acknowledge and agree that as of the execution hereof there are no known defaults by either party under the Lease.

 IN WITNESS WHEREOF, the parties have executed this Amendment on the dates specified below. 
  

									
	LANDLORD:	  		  		    		  	
				
		  	  
	    	Date:	  	  

		  	BERNADETTE CASTRO	    		  	
		
		  	AUSTIN INTERNATIONAL REALTY, LLC,
		  	a Florida limited liability company	  	
					
		  	By:	  	  
	    	Date:	  	  

		  		  	 Bernadette Castro
 Manager
	    		  	
			
		  	303 NE FIRST, LLC,	  	
		  	a Florida limited liability company	  	
					
		  	By:	  	  
	    	Date:	  	  

		  		  	Bernadette Castro	    		  	
		  		  	Manager	    		  	
			
	TENANT:	  	NORTH/CENTRAL BKCORP, INC.,	  	
		  	a Florida corporation	    		  	
					
		  	By:	  	  
	    	Date:	  	  

		  	Name:	  	  
	    		  	
		  	Title:	  	  
	    		  	
					
	GUARANTORS:	  		  		    		  	
				
		  	  
	    	Date:	  	  

		  	CAROL R. BOSSHARDT	    		  	
				
		  	  
	    	Date:	  	  

		  	DAVID G. COPE	    		  	
				
		  	  
	    	Date:	  	  

		  	RIADH A. FAKHOURY	    		  	

 (SIGNATURES CONTINUE NEXT PAGE) 

									
		  	  
	    	Date:	  	  

		  	GLORIA W. FLETCHER	    		  	
				
		  	  
	    	Date:	  	  

		  	MICHAEL P. HILL	    		  	
				
		  	  
	    	Date:	  	  

		  	KENNETH B. KIRKPATRICK	    		  	
				
		  	  
	    	Date:	  	  

		  	JON M. KURTZ	    		  	
				
		  	  
	    	Date:	  	  

		  	LORALEE W. MILLER	    		  	
				
		  	  
	    	Date:	  	  

		  	MICHAEL G. POTAPOW	    		  	
				
		  	  
	    	Date:	  	  

		  	JOB E. WHITE	    		  	
				
		  	  
	    	Date:	  	  

		  	THOMAS W. WILLIAMS, JR.	    		  	

 LLOYD GRANET, P.A. 
 Attorney at Law 
 2295 NW Corporate Boulevard, Suite 235 
 Boca Raton, Florida 33431-7330 
  

			
	Tel. (561) 999-9300	 	Fax (561) 999-9400
		
	August 17, 2004	 	Lloyd Granet, Esq.
		 	lgranet@granetlaw.com

 Via Fax Only (352) 732-7754 
 Randy Klein, Esq. 
 Klein & Klein 
 333 NW 3rd Avenue 
 Ocala, Florida 34475 
  

	Re:	Master Lease dated August 16, 2004 (“Lease”) between Bernadette Castro, Austin International Realty, LLC, and 303 NE First, LLC (collectively “Landlord”)
and North/Central BKCORP, Inc. (“Tenant”) 

 Dear Randy: 
 Attached please find a fully-executed copy of the above-referenced Lease. Please allow this letter to modify the Lease, as follows: 
 While the security deposits of the existing tenants (as per section 34 of the Lease) are assigned, the security deposits will not be delivered to Tenant
unless and until they are due under the existing tenant’s lease, or they are to be returned under the existing tenant’s lease. 
 You are not
authorized to release the attached Lease until your client signs below to confirm agreement with this letter. 
 Please
contact me if you have any questions. 
  

					
	Yours truly,	  	THE ABOVE IS AGREED TO BY:
		
		  	North/Central BKCORP, Inc.
			
	Lloyd Granet	  	By:	  	  

		  	Name:	  	  

	LG/jjl	  	Title	  	  

	Attachment	  	Date:	  	  

 cc: Ms. Bernadette Castro (via fax w/out attachment)Amended and restated Master Services Agreement

 Exhibit 10.23 
 [*] = Confidential Treatment Requested 
 Virtusa Corporation / Vignette Corporation 
 AMENDED AND RESTATED MASTER SERVICES AGREEMENT 
 THIS AMENDED AND RESTATED MASTER SERVICES AGREEMENT (the “Agreement”) is made by and between Virtusa and Vignette dated as of November 1, 2005 the “Effective Date”) and amends and restates that certain Master
Services Agreement dated as of March 23, 2004 (the “Original Agreement Effective Date”), as amended prior to the date hereof (the “Original Agreement”), by and between Virtusa Corporation, a Delaware corporation with offices
at 2000 West Park Drive, Westborough, MA 01581 (“Virtusa”) and Vignette Corporation, a Delaware corporation with its primary place of business at 1301 S. MoPac Expressway, Austin, TX 78746 (“Customer” or “Vignette”).

 WHEREAS; Vignette and Virtusa seek to amend the Original Agreement and Operations Framework effective as of the Original Agreement Date (the
“Original Operations Framework”) to modify certain terms and conditions of the services to be provided by Virtusa to Vignette hereunder and thereunder; 
 WHEREAS; Vignette wishes to engage Virtusa, and Virtusa wishes to provide to Vignette the Services (as defined below) and Deliverables (as defined below) pursuant to this Agreement (which includes the Amended and Restated Operations
Framework Document effective as of the Effective Date and attached hereto as Attachment 1 (the “Operations Framework”)) and as otherwise specified in the Work Order(s) (each, a “WORK ORDER”) substantially in the form attached
hereto as Exhibit A subject to the terms and conditions of this Agreement. The Agreement does not obligate Vignette to use or purchase Services unless and until authorized by a WORK ORDER. 
 For avoidance of doubt, the “Agreement” means this Agreement, the Operations Framework, all WORK ORDERS, and all other exhibits, appendices, attachments, etc.
attached or incorporated by reference. Unless specifically excluded in a WORK ORDER, the Operations Framework will be incorporated into every WORK ORDER. To the extent of any conflict or inconsistency between his Agreement and a WORK ORDER, the WORK
ORDER shall govern. 
 In consideration of the mutual promises set forth herein, Virtusa and Vignette hereby agree as follows: 
  

	1.	SCOPE OF SERVICES 

  

	1.1	 Services and Deliverables. Virtusa agrees, subject to the terms and conditions of this Agreement, to provide Vignette with the Services and Deliverables as
specified in the WORK ORDER. For purposes of this Agreement, “Services” are defined as the professional services provided by Virtusa’s employees and Virtusa’s consultants, if any, (employees and consultants together in the
aggregate are referred to as “employees,” “staff,” or “personnel”) for Vignette in connection with the Deliverables and includes, without limitation, any services, functions or responsibilities that are an inherent part
of the Services or are required for proper performance or provision of the Services. 

  

 1 

 [*] = Confidential Treatment Requested 
  

 
Services will be billed on a Capacity Approach (a.k.a., Retainer as resources are retained for use by Vignette), Time and Material, or Fixed Price basis in
accordance with the WORK ORDER. For purposes of this Agreement, “Deliverables” are defined to include (a) the information, software and materials developed by Virtusa for Vignette pursuant to this Agreement and any WORK ORDER,
(b) all items prepared or required to be delivered under this Agreement and any WORK ORDER (including without limitation, any information, designs, specifications, instructions, software, data, course materials, computer programming code,
reusable routines, computer software applications, and any documentation relating to any of the foregoing) and (c) Vignette Materials. For purposes of this Agreement, A) “Materials” means any materials that are created, invented,
developed, prepared, conceived, reduced to practice, made, suggested, discovered, received or learned by Virtusa, either alone, or jointly with one or more other persons, during the course of performance of Virtusa’s obligations hereunder, and
includes, without limitation, data, notes, technical and/or business information, specifications, drawings, records, computer program enhancements and related documentation, and B) “Vignette Materials” means any Materials that are
(i) embedded in or provided as part of any Deliverable or (ii) based on, derived from, or used in any way Vignette’s intellectual property (pre-existing or otherwise) or (iii) created on behalf of, or at the expense of, Vignette.
Before using a consultant in any WORK ORDER, Virtusa shall obtain the prior written approval from an authorized representative of Vignette of at least the level of Senior Director whose name shall be set forth in a Work Order (“Authorized
Vignette Employee”), which approval will not be unreasonably withheld or delayed. For avoidance of doubt, it will not be unreasonable for Vignette to withhold consent if (a) Vignette is concerned about the ability of such consultant to
honor its confidentiality obligations, (b) due to competitive reasons or (c) if consultant refuses to execute documents incorporating substantially similar terms as hereunder or other terms Vignette believes is necessary such as to protect
its intellectual property. Except for section 10.4, such consultant will be considered a Virtusa employee for purposes of this Agreement. 
  

	1.2	Change In WORK ORDER. Virtusa agrees that Vignette, under certain circumstances, may elect to (i) amend, modify or change the Services and/or Deliverables specified in
the WORK ORDER or (ii) change the way such Services are billed pursuant to the WORK ORDER (i.e. Retainer, Time and Material, or Fixed Price basis) subject to compliance with the following procedures: 

 (i) Submission of Request. Vignette shall submit all such requests in writing to Virtusa (hereinafter “Request”). 
 (ii) Virtusa Response. Virtusa will evaluate each Request as soon as commercially reasonable, but not later than ten (10) business days
following Virtusa’s receipt of the Request. If Virtusa determines in its best business judgment that it cannot accept the Request, Virtusa will provide a written response to Vignette within ten (10) business days of such determination. If
Vignette’s Request is acceptable, Virtusa will provide Vignette a written proposal (“Proposal”) in the form of either an addendum to the related WORK ORDER and/or a new WORK ORDER, as appropriate. The Proposal will include, but not be
limited to, a statement of the availability of Virtusa’s personnel and resources and the cost and schedule impact, if any. If Vignette elects to authorize Virtusa’s Proposal, Vignette will, as soon as commercially reasonable, but not later
than ten (10) business days after receipt of the Proposal, return a duly signed copy of the Proposal to Virtusa. 
  

 2 

 [*] = Confidential Treatment Requested 
  

 (iii) Performance. Upon receipt of the signed original unaltered Proposal, Virtusa will
commence performance in accordance with such Proposal, which will be deemed to be an addendum to the related WORK ORDER and/or a new WORK ORDER, as the case may be. 
 Virtusa shall also have the right to propose change requests to Vignette and the parties agree to mutually determine the appropriate course of action. 
  

	1.3	Procedures for Increasing or Decreasing Scope or Resources. Notwithstanding Section 1.2, the following will apply. Upon 60 days’ prior written notice to Virtusa,
Vignette may, at its sole discretion, elect to amend the scope or resources of the Services provided by Virtusa pursuant to a WORK ORDER so as to increase or decrease the scope or resources provided by Virtusa; provided that, solely with
respect to WORK ORDER Number 1 (i.e. the WORK ORDER used to operate the Vignette GDC, also referred to as the Operations Framework), subject to Section 8 herein, where the number of Virtusa GDC Resources in the aggregate are above the Minimum
Team Commitment (as defined on Attachment 2), at least 90 days prior written notice shall be required to reduce any such Virtusa GDC Resource until the aggregate Virtusa GDC Resources number equals the Minimum Team Commitment ; and provided further
where the number of Virtusa GDC Resources in the aggregate number at or below the Minimum Team Commitment, at least 180 days prior written notice shall be required to reduce any such Virtusa GDC resource. (For avoidance of doubt, the foregoing is
with respect to changes in the number of Virtusa GDC Resources requested by Vignette to be in the GDC and is not meant to address actual billable resources in the case where GDC resource positions are temporarily vacant due to attrition,
resignations, etc.). In such case, such written notice shall identify the specific scope and resources and changes thereto that Vignette wishes to make in the form of an amendment to the WORK ORDER. Upon receipt of said notice, Virtusa shall
promptly prepare and deliver to Vignette an executed copy of such amendment, unless Vignette has amended the WORK ORDER inconsistent with this section in which case, the parties will negotiate in good faith the amendment. Vignette and Virtusa agree
that said Work Order shall be subject to the terms and conditions of the Agreement. Notwithstanding the foregoing, the parties may change the number of GDC Resources through a written notification by authorized members of the respective parties
without the need to formally amend WORK ORDER Number 1 (the Operations Framework) only if done accordance with the Agreement and the Operations Framework. 

  

	2.	PROPRIETARY RIGHTS 

  

	2.1	 Vignette Ownership Rights. Virtusa hereby assigns all right, title and interest in and to the Deliverables, including without limitation, all copyrights,
moral rights, patents, trademarks, trade secrets, mask works, and any other intellectual property related thereto (in any jurisdiction), subject to any rights of Virtusa in Virtusa Intellectual Property (as defined in Section 2.2 hereof) and/or
any rights of third parties with respect to any third party software delivered with or embedded in any Deliverable; provided that any third party software or Virtusa Intellectual Property will only be used, or delivered with or embedded in a
Deliverable, upon the prior written consent of an Authorized Vignette Employee (“Non-Vignette Intellectual Property Approval Process”). Subject to the 

  

 3 

 [*] = Confidential Treatment Requested 
  

 
terms herein and rights of third parties as set forth above, all Deliverables shall constitute a “Work Made for Hire” as that term is
defined in U.S. Copyright Law, 17 U.S.C. 101 et. Seq, and shall belong exclusively to Vignette and no rights thereto shall accrue in any manner to Virtusa. To the extent such Deliverables are deemed not to be Works Made for Hire, subject to the
rights of Virtusa and third parties as stated above, Virtusa hereby assigns, transfers and conveys to Vignette at Vignette’s reasonable cost and expense except for immaterial or incidental items which will be at no additional charge, all right,
title and interest, including all intellectual property rights therein and thereto (including, without limitation, copyright, patent and trade secret) in and to the Deliverables. Virtusa agrees to execute, without charge to Vignette, any documents
and perform all acts required or deemed necessary by Vignette at Vignette’s reasonable cost and expense except for immaterial or incidental acts which will be at no additional charge, to permit and assist Vignette to evidence, apply for,
register, perfect, obtain, enforce and defend Vignette’s ownership and intellectual property rights pertaining to the Deliverables and/or contractor’s assignment with respect to the Deliverable in any and all countries. If Virtusa is
provided reasonable opportunity to perform the required actions as required to comply with the obligations stated above and fails to execute the applicable documents as required by Vignette to perfect Vignette’s rights in the Deliverables as
stated above, then Virtusa hereby irrevocably designates and appoints Vignette and its duly authorized officers and agents, as Virtusa’s agents and attorneys-in-fact to act for and in behalf and instead of Virtusa, to execute and file any
documents and to do all other lawful acts to further the above purposes with the same legal force and effect as if executed by Virtusa. In addition, Virtusa will place on all Deliverables the following copyright notice, or a copyright notice
otherwise directed by an Authorized Vignette Employee in writing: “COPYRIGHT [Year] Vignette Corporation. All rights reserved.” 
  

	2.2	Virtusa Ownership Rights. Notwithstanding the foregoing, provided that the Non-Vignette Intellectual Property Approval Process described above is followed and adhered to, and
except as provided under Section 10.3, Virtusa currently owns and shall continue to own all right, title and interest (including without limitation all copyrights, moral rights, patents, trademarks, trade secrets, mask works and any other
intellectual property related thereto) in and to all techniques, methodologies, objects, modules, software, or other materials created or obtained by Virtusa prior to performing any Services under this Agreement, and any and all enhancements,
modifications and derivative works thereto of General Application (meaning, use by a software consulting company solely as generic tools to provide services) developed by Virtusa during the term of the Agreement and any Work Order, except for
Vignette Materials (“Virtusa Intellectual Property”). Virtusa Intellectual Property will only be used if in accordance with the Non-Vignette Intellectual Property Approval Process. Except for Vignette Materials, each party may freely use
and employ its general skills, techniques, processes, concepts, know-how and expertise in the regular course of its business, subject to its obligation to protect the other party’s Confidential Information pursuant to Section 3 of this
Agreement. 

  

	2.3	 Virtusa License. If applicable and pursuant to Section 2.2 and the Non-Vignette Intellectual Property Approval Process, Virtusa hereby grants to
Vignette an irrevocable, perpetual, non-exclusive, transferable, assignable, royalty-free, fully paid-up, world-wide license to (directly and indirectly) use, copy, modify, create derivative works, sublicense, distribute, demonstrate, display, and
otherwise exploit any Virtusa Intellectual Property 

  

 4 

 [*] = Confidential Treatment Requested 
  

 
used, or delivered with or embedded in the Deliverables, under this Agreement in connection with the use of the Deliverables. Upon prior written consent of
Vignette under the Non-Vignette Intellectual Property Approval Process, Virtusa shall grant to Vignette the same or substantially similar rights with respect to any third party software/other intellectual property rights in any Deliverable to the
extent that Virtusa has the rights to sublicense or grant such rights to Vignette with respect to such third party software/other intellectual property rights. If Virtusa does not have sublicense or other necessary rights, Virtusa will affirmatively
notify Vignette and the parties will work together to secure such rights for Vignette, at Vignette’s expense. 
  

	2.4	Vignette License. For the sole purpose of meeting the requirements and/or obligations of a WORK ORDER, and not for any other purpose or use, Vignette hereby grants to
Virtusa, for the term of this Agreement and any WORK ORDER hereunder, a non-exclusive, non-transferable, non-assignable, royalty-free, fully paid-up, world-wide license to use, copy, modify, display, and create derivative works from all objects,
components, software, or other materials/documentation furnished by Vignette to Virtusa which pertain to the Services and/or Deliverables. Virtusa agrees to abide by any use restrictions imposed by third party OEM software vendors as they may exist
from time to time (such as from BEA and Autonomy); such restrictions will be provided to Virtusa in writing in the form of a letter agreement that Virtusa will execute and return to Vignette. In addition, Virtusa agrees that it may not copy
Vignette’s source code, product architecture, or product specifications or provide such materials to a third party without prior written consent of the Authorized Vignette Employee. 

  

	3.	CONFIDENTIALITY 

  

	3.1	As used in this Agreement, the term “Confidential Information” shall mean intellectual property and proprietary information related to know-how, ideas, methodologies, and
techniques; and proprietary information concerning the nature and operation of the business and business processes; and software, source code, software architecture, documentation, and other intellectual property or proprietary information relating
to a party’s software; and the Deliverables; and business and/or product or service development plans, customer lists; and such information disclosed by either party to the other party in tangible or intangible form and designated as
proprietary or confidential. 

  

	3.2	 Each party shall use reasonable measures to protect the other party’s Confidential Information and shall not disclose any such Confidential Information to any
third party except as permitted hereunder. Such measures shall be as least as stringent as the measures used by the receiving party to protect its own confidential information, and shall include restricting access to Confidential Information to the
recipient’s employees and consultants on a need-to-know basis, and requiring written nondisclosure agreements from such employees and consultants protecting the Confidential Information as required herein. Except for Vignette’s source
code, product architecture and product specifications, this Section 3 shall not apply to such information which at any time: (i) is or becomes part of the public domain through no act or omission by the receiving party; (ii) is
independently developed by employees and/or consultants of the receiving party without use or reference to the Confidential Information of the other party; or (iii) is disclosed to the receiving party by a third party that, to the receiving
party’s knowledge, 

  

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was not bound by a confidential obligation to the other party. Notwithstanding anything to the contrary, the parties will not have any obligations with
respect to information solely to the extent that such information is demanded by a lawful order from any court or any body empowered to issue such an order provided each party agrees to notify the other promptly of the receipt of any such order, and
to provide the other with a copy of such order and a reasonable opportunity to obtain a protective order. 
  

	3.3	The receiving party is permitted to use the Confidential Information solely for the purposes of performing its obligations hereunder. The disclosing party makes no representations
or warranties concerning its Confidential Information. 

  

	3.4	Upon request of the disclosing party, the receiving party shall return or destroy all Confidential Information, and all copies, extracts, portions, notes, summaries and derivatives
of the Confidential Information, in its possession or under its control. 

  

	3.5	Each party acknowledges that the other party would suffer irreparable harm if the first party breaches the provisions of this Section 3, and that in the event of such a breach
the other party shall be entitled to immediate equitable relief (including without limitation injunction(s) and order(s) for specific performance), in addition to and without limiting its other remedies at law or in equity. 

 

	3.6	This Section (excluding 3.5 above) shall apply for a period of five (5) years from the termination of all Services hereunder; except with respect to Vignette’s source code
(including, without limitation, source code that is or becomes owned by Vignette pursuant to this Agreement), product specifications, and product architecture, in which case, this Section shall apply in perpetuity, and Virtusa will not disclose any
such materials to a third party without prior written consent of the Authorized Vignette Employee. 

  

	3.7	Nothing in this Section 3 is intended to supercede any other provision in this Agreement including, without limitation, Sections 2 and 6. Virtusa agrees to comply with any
confidentiality or other obligations regarding Vignette’s source code, product architecture and product specifications as further described in the Operations Framework. 

  

	3.8	Upon termination of this Agreement and/or any WORK ORDER, or at the request of a party, each party shall return to the other or destroy (and certify to its destruction) all
Confidential Information of the other party other than the Virtusa Intellectual Property to which Vignette holds license rights under Section 2.3 of this Agreement and except for any Confidential Information of the Vignette required by Virtusa
to complete an outstanding WORK ORDER. 

  

	4.	FEES AND EXPENSES 

  

	4.1	 Virtusa shall send invoices to Vignette for the fee(s) for Services set forth in the WORK ORDER and any related expenses after the end of each month for the
services performed in such month. Vignette shall pay Virtusa each such invoice in U.S. Dollars within thirty (30) days of receipt of the applicable invoice. Each invoice shall be itemized in such 

  

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detail as Vignette may reasonably request and may include copies of expense reports and time cards. If any invoice is unpaid in accordance with the terms
herein and has not been disputed in good faith by Vignette, Virtusa shall also have the right, upon 15 business days’ notice, to suspend performance under this Agreement until such time as the amount that is unpaid is paid in full. To the
extent that any portion of an invoice is disputed in good faith by Vignette, Vignette agrees to pay the non-disputed portion of the invoice in accordance with the terms of this Agreement. Virtusa reserves the right to add a late charge of the lesser
of one percent (1%) per month, or the maximum allowable under applicable law, for Vignette’s failure to make payment when due (if the invoice is not disputed in good faith). The parties agree to use all reasonable commercial efforts to
promptly resolve any dispute surrounding any invoice which is disputed in good faith by Vignette. 
  

	4.2	Except as described in the last sentence of this paragraph, all fees are exclusive of all state and local sales or equivalent taxes now in force or enacted in the future. If such
taxes are applicable, and if paid by Virtusa, Vignette will be invoiced as a separate line item on the invoice for those amount(s) that Virtusa may be required to pay. If a certificate of exemption or similar document is to be provided by Vignette
in order to exempt the sale from tax liability, Vignette will obtain and provide an acceptable certificate to Virtusa and the taxing authority. Notwithstanding anything to the contrary, each party shall be responsible for payment of (a) all
income or equivalent taxes based upon that party’s net income, as well as any taxes imposed by any authority on a party’s employees and contractors or on personal or real property, whether owned or leased and (b) any fees that are
accessed against a party that are related to such party’s general business activities (e.g., business permits, licenses as required by applicable law, legislative enactment or regulatory requirement, etc.). Virtusa acknowledges and agrees that,
as of the date hereof, the rates set forth in the Operations Framework include all current taxes and government imposed fees as of the date hereof. 

  

	4.3	Vignette shall reimburse Virtusa for all reasonable travel and living expenses incurred by Virtusa in performing its responsibilities and obligations under this Agreement in
addition to the fee(s) for Services set forth in the WORK ORDER provided such expenses are in accordance with the Operations Framework. 

  

	5.	INTELLECTUAL PROPERTY INDEMNIFICATION 

  

	5.1	 Virtusa’s Obligations. Virtusa will indemnify, defend, and hold harmless Vignette, its affiliates and their respective officers, directors, employees
and contractors from and against any and all damages, penalties, losses, liabilities, judgments, settlements, awards, costs and expenses and reasonable attorneys fees (“Losses”) arising out of or related to any claims, assertions, demands,
causes of action, suits, proceedings or other actions, whether at law or in equity, (collectively, “Claims”) brought by a third party alleging that the Deliverables, or any other resources, materials, or information provided or assigned by
or used by Virtusa pursuant to this Agreement or a Work Order infringe, misappropriate or violate any intellectual property rights (including, without limitation, all copyrights, moral rights, patents, trademarks, trade secrets, mask works and any
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software authorized by Vignette pursuant to Section 2.1 to be delivered with or embedded in any Deliverable and (b) any Vignette Provided
Intellectual Property); provided that: (i) Vignette promptly notifies Virtusa, in writing, of the Claim; provided that Virtusa shall not be relieved of its indemnification obligations under this Section 5 unless and only to the extent that
such lack of prompt notice is prejudicial to Virtusa and its defense of such Claim in any material respect; (ii) at Virtusa’s reasonable request and expense, Vignette provides Virtusa with reasonable assistance for the defense of the
Claim; and (iii) Virtusa has sole control of the defense of any Claim and all negotiations for settlement or compromise. Virtusa will pay all Losses finally awarded against the indemnified parties to such third party by a court of competent
jurisdiction at the time all reasonable appeals have been exhausted or at the time of a final settlement of such Claim, if applicable. In addition, Vignette shall notify Virtusa of a imminent threat (as determined by Vignette in its sole discretion)
of any Claim similar to its obligations under (i) above; however, the failure of Vignette to notify Virtusa of an imminent threat shall not relieve Virtusa of its indemnification obligations under this Section 5. 
  

	5.2	Intellectual Property Claims. In addition to Section 5.1, if a third party Claim of infringement under this Section 5 has been filed against Vignette by a third
party, Virtusa shall have the right, in its sole discretion, to either: (i) procure for Vignette, at Virtusa’s expense, the right or license to continue to use the Deliverable(s) free of the infringement Claim; or (ii) replace or
modify the Deliverable(s) (“Replacement Deliverable”) to make it non-infringing; provided that there is no decrease in the form or substance of the functionality in any material respect. If neither of these remedies are reasonably
available to Virtusa after Virtusa has exercised its reasonable best efforts, Virtusa will notify Customer in writing to cease using only the specific Deliverable that is alleged as being, or is, infringing (“Infringing Deliverable”) and
Virtusa will pay Vignette a nonrefundable and non-cancelable amount equal to the greater of the Minimum Termination Fee (as defined on Attachment 2) or the amount of fees paid to Virtusa in the previous twelve (12) months which preceded the
Claim (the “Payment Amount”). Commencing on the date that Vignette receives the Payment Amount (“Payment Date”), Vignette may, at its sole discretion, continue to use in all respects the Infringing Deliverable; provided,
(x) Vignette notifies Virtusa that Vignette will continue to use the Infringing Deliverable, and (y) if Vignette uses the Infringing Deliverable after the Payment Date, then Virtusa will have no liability or obligations of any kind to
Vignette or any other indemnified party under Section 5.1 with respect any Post Payment Date Claims (as defined below) or any Post Payment Date Losses (as defined below), in each case, to the extent that Vignette has an indemnification
obligation under Section 5.4 of this Agreement for such Post Payment Date Claims or Post Payment Date Losses, as the case may be. 

 For purposes of this Agreement, “Post Payment Date Claims” shall mean any additional Claims filed against Virtusa or Vignette (or other indemnified party under Section 5.1) after the Payment Date
by a third party that arise or result (1) solely after the Payment Date and (2) solely due to an indemnified party’s use of the Infringing Deliverable after the Payment Date. For purposes of this Agreement “Post Payment Date
Losses” means any Losses or additional Losses incurred by Virtusa or Vignette (or other indemnified party under Section 5.1) (including, without limitation, any other incremental legal and related fees, liabilities, costs and expenses
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indemnification obligations under Section 5.1) that arise or result (1) solely after the Payment Date and (2) solely due to an indemnified
party’s use of the Infringing Deliverable after the Payment Date. As way of example, Post Payment Date Losses would include additional incremental royalties to the extent that they accrue due to an indemnified party’s use of the Infringing
Deliverable after the Payment Date but do not include any indemnification, defense or settlement obligation described in Section 5.1, (A) that arose with respect to an indemnified party’s activities prior to the Payment Date and that
extend or continue past the Payment Date to the extent not caused by Vignette use of the Infringing Deliverable after the Payment Date or (B) that arise after the Payment Date to the extent not caused by Vignette’s use of the Infringing
Deliverable. 
 If as a result of an infringement Claim, Vignette’s use of the Infringing Deliverable is permanently enjoined or halted
by a court or other authority of competent jurisdiction (“Permanent Injunction”), or Virtusa initiates a Claim for an injunction against an indemnified party under Section 5.1, Virtusa will pay Vignette a nonrefundable and
non-cancelable amount equal to the Payment Amount. If as a result of an infringement Claim, Vignette’s use of the Infringing Deliverable is temporarily enjoined (i.e., not a Permanent Injunction) by a court or other authority of competent
jurisdiction (“Temporary Injunction”) for three (3) consecutive business days, Virtusa shall pay Vignette a nonrefundable and non-cancelable amount equal to (a) if such injunction is issued in either the first or second month of
a calendar quarter, fifty percent (50%) of the Payment Amount or (b) if such injunction is issued in the third month of a calendar quarter, seventy-five percent (75%) of the Payment Amount. If such Temporary Injunction is not removed,
lifted and deleted in its entirety within three months from the date the Temporary Injunction was issued, then the remaining portion of the Payment Amount (e.g., 50% or 25%, as the case may be) will be paid by Virtusa to Vignette and will be
nonrefundable and non-cancelable. In the event the Temporary Injunction is removed, lifted, and deleted, and Vignette is legally permitted to use the Infringing Deliverable, to the extent a bond has been posted, Virtusa will have first priority (as
between Virtusa and Vignette) to collect against such bond up to the amount paid to Vignette from Virtusa plus amounts expended by Virtusa under the indemnification provided under Section 5.1 (and Vignette, at Virtusa’s sole cost and
expense, will take all actions as requested by Virtusa to obtain collection against the bond on behalf of, and in favor of Virtusa). Notwithstanding anything to the contrary in this Section 5.2, Virtusa’s payment of all or a portion of the
Payment Amount as described in this section does not relieve Virtusa of its obligations under Section 5.1 except with respect to any Post Payment Date Claims or Post Payment Date Losses. 
  

	5.3	 Limitations. Virtusa shall have no liability for any infringement Claim to the extent based upon: (i) any alteration or modification of any Deliverable
not provided or authorized by Virtusa in writing, if the infringement would not have occurred but for the unauthorized alteration or modification by a party other than Virtusa; (ii) use of the Deliverable in combination with hardware, software
or data not in the Vignette GDC (whether provided by Vignette or Virtusa) as provided for in the Operations Framework (or other writing between the parties), if the infringement would not have occurred but for the use in combination with such
hardware, software, or data; (iii) use of the Deliverable in a way that is (a) inconsistent with a specific provision of a Work Order under this Agreement or (b) not reasonably foreseeable, if the infringement would not 

  

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have occurred but for such use; (iv) use of other than the Replacement Deliverable if Vignette has been reasonably notified that use of such Replacement
Deliverable would avoid the infringement and Virtusa has reasonably provided to Vignette such Replacement Deliverable , if the infringement would not have occurred but for the use of other than the Replacement Deliverable, (v) any Vignette
Provided Intellectual Property if the infringement would not have occurred but for the Vignette Provided Intellectual Property, (vi) Virtusa’s compliance with Vignette’s written designs, specifications or instructions, except,
(a) any intentional and knowing infringement of the intellectual property rights of a third party, or (b) any infringement of the intellectual property rights of a third party caused by Virtusa’s gross negligence. 
  

	5.4	Vignette’s Obligations. 

 A Vignette will
indemnify, defend, and hold harmless Virtusa, its affiliates and their respective officers, directors, employees and contractors from and against any and all (1) Post Payment Date Claims and Post Payment Date Losses, as the case may be, and
(2) Losses arising out of or related to any Claim brought by a third party alleging that any Vignette intellectual property (including, without limitation, any Pre-Existing Works (as defined below) of Vignette and any code, data, notes,
technical and/or business information, specifications, drawings, records, computer program enhancements and related documentation, hardware or software provided to Virtusa by Vignette under this Agreement, in all cases, except to the extent of
intellectual property that Virtusa has indemnification obligations under Sections 5.1 through 5.3 (“Vignette Provided Intellectual Property”), infringe, misappropriate or violate any intellectual property rights (including, without
limitation, all copyrights, moral rights, patents, trademarks, trade secrets, mask works and any other intellectual property related thereto) of a third party; provided that: (i) Virtusa promptly notifies Vignette, in writing, of the Claim;
provided that Vignette shall not be relieved of its indemnification obligations under this Section 5 unless and only to the extent that such lack of prompt notice is prejudicial to Vignette and its defense of such Claim in any material respect;
(ii) at Vignette’s reasonable request and expense, Virtusa provides Vignette with reasonable assistance for the defense of the Claim; and (iii) Vignette has sole control of the defense of any Claim and all negotiations for settlement
or compromise. Vignette will pay all Losses finally awarded against the indemnified parties to such third party by a court of competent jurisdiction at the time all reasonable appeals have been exhausted or at the time of a final settlement of such
Claims, if applicable. In addition, Virtusa shall notify Vignette of a imminent threat (as determined by Virtusa in its sole discretion) of any Claim similar to its obligations under (i) above; however, the failure of Virtusa to notify Vignette
of an imminent threat shall not relieve Virtusa of its indemnification obligations under this Section 5. For purposes of this Agreement, “Preexisting Works” of Vignette shall mean any and all techniques, methodologies, objects,
modules, software, hardware, or other materials or other intellectual property developed, created, used or obtained by Vignette prior to Virtusa performing any Services under this Agreement (including without limitation all copyrights, moral rights,
patents, trademarks, trade secrets, mask works and any other intellectual property related thereto), and any and all enhancements, modifications and derivative works thereto developed by Vignette during the term of the Agreement and any Work Order,
except for Virtusa Intellectual Property). 
  

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 B. In addition to Section 5.4(A), if a third party Claim of infringement under this
Section 5 has been filed against Virtusa by a third party, Vignette shall have the right, in its sole discretion, to either: (i) procure for Virtusa, at Vignette’s expense, the right or license to continue to use the Vignette Provided
Intellectual Property free of the infringement Claim; or (ii) replace or modify the Vignette Provided Intellectual Property to make it non-infringing, or (iii) require Virtusa to cease using the infringing Vignette Provided Intellectual
Property and if such Vignette Provided Intellectual Property is material to this Agreement, Vignette may terminate this Agreement as set forth in Section 8.1(D). 
 C. Limitations. Vignette shall have no liability for any infringement Claim to the extent based upon: (i) any alteration or modification of any Vignette Provided Intellectual Property not provided or
authorized by Vignette in writing, if the infringement would not have occurred but for the unauthorized alteration or modification by a party other than Vignette; (ii) use of Vignette Provided Intellectual Property other than in accordance with
this Agreement and its technical specifications and documentation (“Specifications”); (iii) use of Vignette Provided Intellectual Property in combination with other programs or data not agreed to in writing by the parties under this
Agreement or in a WORK ORDER or as set forth in its Specifications, if the infringement would not have occurred but for the use in combination with such programs or data; (iv) use by Virtusa of other than a current unaltered version of Vignette
Provided Intellectual Property after Virtusa has been reasonably notified that use of such new Vignette Provided Intellectual Property would avoid the infringement and Vignette has reasonably provided to Virtusa such new version free of charge, if
the infringement would not have occurred but for the use of other than a current unaltered version of the Deliverable(s); (v) any Virtusa Intellectual Property if the infringement would not have occurred but for the use of such Virtusa
Intellectual Property. 
  

	5.5	The foregoing states either party’s sole, exclusive and entire liability and obligations and sole and exclusive remedies for any patent, copyright or other intellectual
property infringement claims against a party’s intellectual property, the Deliverables or with respect to, or arising out of this Agreement and is in lieu of any warranty of title, non-infringement and any other third party intellectual
property claims. 

  

	6.	WARRANTIES 

  

	6.1	Representations, Warranties and Covenants. Virtusa represents, warrants and covenants that: 

 A. it will comply and adhere to the Operations Framework in all material respects. 
 B. it all has the skills and capacity to perform the Services (e.g., capacity based development and test services) and the Services will be performed in a
good and workmanlike manner, consistent with professional standards and practices and will use all reasonable commercial efforts to provide the Services in accordance with any Vignette product and engineering standards as may be in effect from time
to time as applied to Vignette engineering generally and that are communicated in writing to Virtusa. 
  

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 C. it will comply and adhere to (i) Section 4.10 of the Operations Framework (except to the
extent under the sole and exclusive control of Vignette), (ii) the Security Policies (as described in Appendix C of the Operations Framework), and (iii) the Business Continuity Plan and Disaster Recovery Plan (as described in Appendix D of
the Operations Framework). 
 D. it has not and will not give payments, gifts, gratuities or anything of material value to Vignette personnel
or agents or any other third party in connection with this Agreement which influences the business decision of the recipient. 
 E. it will
inform Vignette if it becomes aware that any intellectual property of Vignette, Virtusa, or an applicable third party infringes a third party intellectual property right. 
 F. there are no lawsuits, claims or actions pending that would prevent Virtusa from fulfilling its obligations under this Agreement. 
 G. it will, at Vignette’s cost and expense, comply with Vignette’s internal and external audit and compliance requirements, which may be more stringent than regulatory requirements. 
 H. it will obtain and keep current all necessary licenses, approvals, permits, consents and authorizations required by applicable law, regulations, and
governmental agencies for it to perform the Services and deliver the Deliverables and will be responsible for all fees and taxes associated with obtaining such licenses, approvals, permits, consents, and authorizations and for any fines and
penalties arising from any noncompliance with any law, legislative enactment or regulatory requirement. 
 I. it will use all reasonable
commercial efforts to comply with the requests, standard rules and regulations and policies and procedures of Vignette such as those relating to safety and health, security, and personal and professional conduct. 
 J. it will comply with all laws, rules, and regulations applicable to its provision of Services and Deliverables including, without limitation, export and
import and employment rules, laws and regulations of any country or jurisdiction including, without limitation, the United States and India. In addition, Virtusa certifies that it will not directly or indirectly, export, re-export, or transship any
personal computer system, part, technical data or sub-elements under this Agreement, directly or indirectly, or related information, media, or products in violation of United States laws and regulations. 
 K. in performing its obligations under this Agreement, it will not, without proper authorization, use, or induce anyone to use, any confidential or
proprietary information of a third party. 
 L. it will provide reasonable access to, and cooperate with, Vignette and its contractors and
vendors with respect to software, hardware, facilities, and other items related to the Services and Deliverables (provided each are subject to appropriate confidentiality agreements if needed and such access does not compromise Virtusa reasonable
security standards) 
  

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	6.3	DISCLAIMER OF WARRANTY: EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT, THE OPERATIONS FRAMEWORK, OR IN A WORK ORDER, NEITHER VIGNETTE NOR VIRTUSA MAKES ANY
WARRANTIES WITH RESPECT TO THE HARDWARE, SOFTWARE, SERVICES OR DELIVERABLES AND EACH EXPLICITLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE,
AND NON-INFRINGEMENT. 

  

	7.	LIMITATION OF LIABILITY 

  

	7.1	LIMITATION OF LIABILITY; DAMAGES. EXCEPT WITH RESPECT TO A BREACH BY EITHER PARTY (IF APPLICABLE) OF SECTIONS 2, 3, 5, 6.1(C), 6.1(H), OR 6.1(J), OR A PARTY’S
OBLIGATIONS UNDER SECTION 5 OR EITHER PARTY’S GROSS NEGLIGENCE OR INTENTIONAL AND MALICIOUS MISCONDUCT, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER,
WHETHER IN CONTRACT, WARRANTY OR TORT, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, COVER, LOSS OF OR INTERRUPTION OF BUSINESS OF VIGNETTE, VIRTUSA, OR ANY OTHER PARTY ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT
OR DELIVERY, USE OR PERFORMANCE OF THE SERVICES, THE DELIVERABLES, ANY SOFTWARE OR ANY OTHER MATERIALS OR ITEMS EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WITH RESPECT TO A BREACH BY EITHER PARTY (IF APPLICABLE)
OF SECTIONS 2, 3, 5, 6.1(C), 6.1(H), 6.1(J), 8.1E, OR A PARTY’S OBLIGATIONS UNDER SECTION 5 OR EITHER PARTY’S GROSS NEGLIGENCE OR INTENTIONAL AND MALICIOUS MISCONDUCT, IN NO EVENT SHALL A PARTY’S LIABILITY TO THE OTHER FOR ANY CLAIM
ARISING OUT OF THIS AGREEMENT OR ANY WORK ORDER HEREUNDER EXCEED AN AMOUNT EQUAL TO THE GREATER OF THE ACTUAL FEES PAID TO VIRTUSA UNDER THIS AGREEMENT WITHIN THE 12 MONTH PERIOD PRECEDING THE OCCURRENCE GIVING RISE TO SUCH CLAIM OR THE MINIMUM
TERMINATION FEE (AS DEFINED ON ATTACHMENT 2). 

  

	7.2	NOTHING IN SECTION 7.1 IS INTENDED TO LIMIT EITHER PARTY’S LIABILITY FOR DEATH, INJURY OR DAMAGE TO A PERSON OR PROPERTY CAUSED BY ITS EMPLOYEES OR AGENTS.

  

	8.	TERMINATION AND TERMINATION ASSISTANCE 

  

	8.1	Termination 

 A Termination for Cause
. Either party may terminate this Agreement if the other party (i) breaches any of its material duties or obligations under this Agreement and fails to cure such breach within thirty (30) days of written notice by the other party;
or (ii) breaches any material duty or obligation under this Agreement which is not capable of being cured; provided that written notice of such breach is provided to the other party 

  

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within 30 days of the non-breaching party having actual knowledge its occurrence. The material breach of the following sections are deemed material breaches
under this Agreement (which may be subject to cure as described above): a material breach by either party (if applicable) of sections 2, 3, 5, 6.1(C), 6.1(H), 6.1(J), 8, or 10.4 or a material breach of a party’s obligations under section 5 or
either party’s gross negligence or intentional misconduct (collectively, “Deemed Material Breaches”). Breach of the SLA described in Section 1.2.2 of Exhibit F of the Operations Framework which is identified as a Deemed Material
Breach is also a Deemed Material Breach as further described therein. Notwithstanding the foregoing, if Vignette terminates this Agreement for a material breach, other than a Deemed Material Breach, as set forth herein, Vignette shall have no
Transfer Right, unless it pays the applicable Termination for Convenience Fee. In the event that Vignette terminates this Agreement for a Deemed Material Breach as provided herein, however, Vignette will not owe Virtusa any Termination for
Convenience Fee and Vignette does obtain the Transfer Right. 
 B Termination for Convenience. Vignette may terminate this
Agreement for convenience at any time after the Effective Date by giving Virtusa written notice of the termination at least 180 days prior to the termination date specified in the notice and paying the applicable non-refundable and non-cancelable
Termination for Convenience Fee, if any, described in E below and as set forth in Attachment 2. Notwithstanding anything to the contrary, (following is referred to as the “Payment in lieu of Notice Process”), Vignette will not be required
to adhere to the notice requirement hereunder for Termination for Convenience if Vignette is willing to be obligated to pay Virtusa the net amount of money which Virtusa would have earned had the notice provision been followed (including without
limitation, the applicable fees which Virtusa would have billed Vignette for the GDC Billable Resources during the applicable 180 days notice period, plus the applicable Termination for Convenience Fee in effect at the time of notice.). In such
event, Vignette will pay Virtusa such 180 days of fees (specifically excluding the Termination for Convenience Fee) on the payment schedule as Virtusa reasonably determines and notifies Vignette in writing, with the last payment occurring no later
than prior to the conclusion of the 180 days notice period. The Termination for Convenience Fee will be based on the payment schedule set forth in Attachment 2 hereto. 
 C Termination for Change in Control of Virtusa. In the event of a Change in Control (meaning, the (i) consolidation or merger of a party with or into any entity wherein such party is not the surviving
entity, (ii) sale, transfer or other disposition of all or substantially all of the assets of a party or (iii) acquisition by any entity, or group of entities acting in concert, of beneficial ownership of fifty percent (50%) or more
of the outstanding voting securities of a party) of Virtusa, Vignette, at its sole discretion, may terminate this Agreement under this Section 8.1(C) by (1) giving Virtusa (or the successor entity) written notice of the termination within
30 days of Vignette having actual knowledge of such a Change in Control; provided that such termination will only be effective after 180 days of receipt of such written notice by Virtusa (or the successor entity) and (2) paying Virtusa (or the
successor entity) a one-time, non-cancelable and non-refundable fee (as a liquidated damage, and not as a penalty) equal to the Minimum Termination Fee (as defined on Attachment 2) (“Virtusa Change of Control Fee”) in accordance with
Attachment 2 hereto. Vignette, at its sole discretion, may follow the Payment in lieu of Notice Process described in the paragraph above with respect to the payment of the 180 days of fees (specifically excluding the Virtusa Change of Control Fee).
In such event, Vignette will not owe Virtusa any Termination for Convenience Fee and Vignette does obtain the Transfer Right. 
  

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 D Termination for Change in Control of Vignette. In the event of a Change in Control (meaning,
the (i) consolidation or merger of a party with or into any entity wherein such party is not the surviving entity, (ii) sale, transfer or other disposition of all or substantially all of the assets of a party or (iii) acquisition by
any entity, or group of entities acting in concert, of beneficial ownership of fifty percent (50%) or more of the outstanding voting securities of a party) of Vignette, Vignette (or the successor entity), at its sole discretion, may terminate
this Agreement under this Section 8.1(D) by (1) giving Virtusa written notice of the termination within 30 days of such Change in Control; provided that such termination will only be effective after 180 days of receipt of such written
notice by Virtusa (or the successor entity) and (2) paying Virtusa (or the successor entity) a one-time non-refundable, non-cancelable fee (as a liquidated damage, and not as a penalty) equal to the Termination for Convenience Fee subject to a
maximum amount of ([*]times the Minimum Termination Fee (as defined on Attachment 2)) if the notice of termination is provided to Virtusa prior to December 31, 2006 (“Vignette Change of Control Fee”). Such fee will be paid pro-rata on
a monthly basis over the 180 days. In such event, Vignette will not owe Virtusa any Termination for Convenience Fee and Vignette does not obtain the Transfer Right. If Vignette (or the successor entity) wishes to obtain the Transfer Right, the
termination must be done pursuant to Section 8.1(B). 
 E Termination For Convenience Fee. Attachment 2 sets forth the
schedule of termination fees (the “Termination For Convenience Fee”) that are payable by Vignette to Virtusa during the Transfer Right Term as an agreed upon liquidation damage (and not as a penalty) as described in such Attachment 2. Such
Termination For Convenience Fee, if applicable, is non-cancelable and non-refundable but is the sole and exclusive remedy of Virtusa should the Agreement be terminated under Section 8.1(B). For avoidance of doubt, Vignette’s obligation to
pay a Termination For Convenience Fee is dependent upon whether the Effective Termination Date is prior to or after the Minimum Term and whether Vignette wishes to obtain the Transfer Right, as further described in Attachment 2. 
 F Termination Fees. Except as otherwise specifically set forth in Section E, neither party will be liable for any fees or expenses in
connection with the termination or expiration of this Agreement, except for any outstanding fees and expenses which were incurred by Vignette under this Agreement prior to the termination date. 
 G Actual Knowledge. Actual knowledge as used in Section 8.1(A), Section 8.1(C), and Section 10.4, means, in the case of Vignette, a
member of the Engineering organization of at least the level of Vice President has actual and documented knowledge and in the case of Virtusa, any officer of Virtusa with a title of at least Senior Vice President. 
  

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	8.2	Termination Assistance 

 A Termination Assistance
Services. Commencing (i) six (6) months prior to the expiration of this Agreement; or (ii) upon any notice of termination and continuing for up to six (6) months following the effective date of expiration or termination,
Virtusa will provide to Vignette, or to its designee, regardless of the reason for the expiration or termination of this Agreement, all reasonable necessary assistance to allow the Services to continue without material interruption or material
adverse effect and to facilitate the orderly transfer of the Services to Vignette or its designee, subject to, and in compliance with, the terms of the Operations Framework. For avoidance of doubt, Virtusa agrees that it will not rotate, transfer,
change, or move any Special Employee during any notice period or period during the Transfer Right. (“Termination Assistance Services”). 
 B Performance. Virtusa shall provide the Termination Assistance Services subject to and in accordance with the terms and conditions of this Agreement. Virtusa shall perform the Termination Assistance Services
with at least the same degree of accuracy, quality, completeness, timeliness, responsiveness and resource efficiency as it provided and was required to provide the same or similar Services during the Term including, without limitation, adhering to
existing Service Levels. 
 C Scope. The Termination Assistance Services shall include, as requested by Vignette, the following
Services, functions and responsibilities: 
 i General Support. At Vignette’s cost and expense, Virtusa shall (a) assist
Vignette in developing a written transition plan for the transition of the Services to Vignette or Vignette’s designee, which plan may, at Vignette’s sole discretion, include capacity planning, facilities planning, human resources
planning, telecommunications planning and other planning necessary to effect the transition, (b) perform programming and consulting services as requested to assist in implementing the Transition Plan, (c) train personnel designated by
Vignette in the use of any equipment, software, systems, materials or tools used in connection with the provision of the Services, (d) catalog all software, Deliverables, equipment, materials, third party contracts and tools used to provide the
Services, (e) provide machine readable listings and associated documentation for source code for software owned by Vignette and source code to which Vignette is entitled under this Agreement and assist in its re-configuration, (f) analyze
and report on the space required for the Vignette data and the software needed to provide the Services; (g) assist in the execution of a parallel operation, data migration and testing process, (h) create and provide copies of the Vignette
data in the format and on the media reasonably requested by Vignette, (i) provide a complete and up-to-date, electronic copy of any of the policies and procedures guides used such as the PTR or Process Map in the format and on the media
reasonably requested by Vignette, and (j) provide other technical assistance as reasonably requested by Vignette and agreed to by Virtusa in writing in connection with Vignette’s transfer of Services to Vignette or its designee.

 ii Software. Virtusa shall use reasonable commercial efforts to assist Vignette in obtaining license and/or other rights to any
third party software and other materials used and provided by Virtusa in performing the Services at Vignette’s sole cost and expense. Virtusa’s obligations herein shall be subject to its rights and restrictions regarding transferability
and assignablility as set forth in the licensing agreements. Virtusa will not charge Vignette any markup or administrative fees and will only pass through any expenses. 
  

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 iii Vignette Facilities, Equipment and Software. Virtusa shall vacate the Vignette facilities
and return to Vignette, if not previously returned, all Vignette owned equipment, Vignette leased equipment, Vignette owned software and Vignette licensed software, in a condition at least as good as the condition thereof on the Effective Date,
ordinary wear and tear excepted. Such Vignette facilities, equipment and software shall be vacated and returned, in each case, all at Vignette’s sole cost and expense at the expiration or termination date or the completion of any Services
requiring such Vignette facilities, equipment and Software. 
 iv Virtusa Subcontracts and Third Party Contracts. Virtusa shall inform
Vignette of subcontracts used by Virtusa and its agents to perform the Services, subject to any restrictions concerning confidentiality of any terms thereof. Subject to the foregoing, Virtusa shall, at Vignette’s request, and at Vignette’s
sole cost and expense, use reasonable commercial efforts to assist and cooperate with Vignette in its efforts to cause any such agents to permit Vignette or its designees to assume prospectively any or all such contracts or to enter into new
contracts with Vignette or its designees on substantially the same terms and conditions, such as price. Virtusa shall request assignment of the designated subcontracts to Vignette or its designee as of the expiration or termination date or the
completion of any Termination Assistance Services requiring such subcontracts, whichever is later. To the extent that any designated subcontracts are not assignable, Virtusa, at Vignette’s sole cost and expense, will use reasonable commercial
efforts to assist Vignette in obtaining such assignments. If applicable, Virtusa shall, except as otherwise qualified by Virtusa at the time of such representations, (a) represent and warrant that it is not in default under such subcontracts,
(b) represent and warrant that all payments thereunder through the date of assignment are current, and (c) notify Vignette of any agent’s default with respect to such subcontracts of which it is aware at the time. Notwithstanding
anything to the contrary, (i) Virtusa will use reasonable commercial efforts during the negotiation stage and thereafter to enable it to share and assign any contracts to Vignette and (ii) Virtusa will not charge Vignette any markup or
administrative fees and will only pass through any expenses in connection with this section. 
 v. Other Subcontracts and Third Party
Contracts. Virtusa shall identify and provide contact information for any Virtusa agent or third party contractor then being utilized by Virtusa in the performance of the Services. Virtusa shall not interfere with Vignette’s engagement of
such Virtusa agent or third party contractor. 
 D Rates and Charges. If Vignette requests that Virtusa provide or perform Termination
Assistance Services in accordance with this Agreement, Vignette shall pay Virtusa the same rates as set forth in the Agreement. To the extent that any Termination Assistance Services require new Services, such new Services shall be payable at
Virtusa’s then standard rates less [*] percent ([*]%). To the extent the Termination Assistance Services requested by Vignette can be provided by Virtusa using personnel and resources already assigned to Vignette, there will be no additional
charge to Vignette for such Termination 

  

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Assistance Services. If the Termination Assistance Services requested by Vignette cannot be provided by Virtusa using personnel and resources already
assigned to Vignette, Vignette, in its sole discretion, may forego or delay any work activities or temporarily or permanently adjust the work to be performed by Virtusa, the schedules associated therewith or the Service Levels to permit the
performance of such Termination Assistance Services using such personnel or resources. 
  

	9.	INSURANCE. 

  

	9.1	Without limiting any of the obligations or liabilities of Virtusa, Virtusa will maintain, at Virtusa’s expense, and for as long as this Agreement is in effect, insurance
policies of the kind and limits listed below and will provide Vignette, prior to execution of this Agreement, a Certificate of Insurance evidencing such coverage for the term of this Agreement. 

  

	9.2	Insurance is to be placed with insurers: (a) with a Best’s Rating of no less than A:VII; (b) licensed to do business in the state in which the Services are performed;
and (c) which have been approved by the relevant state Commissioner of insurance (or equivalent office), Such policies will remain in force until receipt of final payment by Virtusa. 

  

			
	 Type of Coverage
	  	 Limits

	 Worker’s Compensation
	  	Statutory
		
	 Employer’s Liability
	  	 $500,000 Each Accident
 $500,000 Disease - Each
Employee
 $500,000 Disease - Policy Limit
 $1,000,000 Each
Occurrence
 $3,000,000 Aggregate

		
	 General Liability
	  	$2,000,000
		
	 Bodily Injury/Property Damage
	  	$1,000,000
		
	 Comprehensive Form including:
 (1) Premises/Operations, Single Limit
 (2) Products/Completed Operations
 (3 Contractual Liability
 (4) Independent Contractor
 (5) Broad Form Property Damage
 (6) Personal/Advertising Injury, and
 (7) Owner’s Contractors Protective
	  	
		
	 Automobile Liability
	  	$500,000 per accident for bodily injury and property damage.
		
	Covering all automobiles, trucks, tractor trailers, motorcycles, or other automotive equipment, whether non-owned, owned or hired by Virtusa or employees of Virtusa, including Vignette as an
additional insured with respect to any non-owned, owned or hired automotive equipment used by or with the permission of Virtusa.	  	
		
	Commercial Blanket Bond (employee dishonesty)	  	$1,000,000
		
	Errors and Omissions	  	$1,000,000

  

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	9.3	Each Certificate of insurance will contain a provision that coverage afforded under the policies will not be canceled or materially changed without at least thirty (30) days
prior written notice to Vignette. Furthermore, Virtusa will obtain an endorsement to its policies providing that Virtusa’s insurance will be primary as respects to Vignette, its officers and employees. Any other valid and collectible insurance
or self-insurance maintained by or in the name of Vignette will be in excess of Virtusa insurance and will not contribute to it. 

 Virtusa will cause each insurance policy issued hereunder to provide: that Vignette is named as an Additional Insured under the General Liability and Auto Liability and Error and Omissions policies as their interests may appear, and that
the coverage will contain no special limitations of the scope of protection afforded Vignette, its officers or employees; and that all amounts payable thereunder will be paid to Vignette or Vignette’s assigns. 
  

	9.4	It is Virtusa’s responsibility to ensure that the insurance requirements listed above are in effect for the full term of this Agreement. In addition, all of Virtusa’s
outside consultants or subcontractors (if permitted) will maintain adequate insurance as detailed above if performing work for Vignette on Virtusa’s behalf, or Virtusa’s insurance must cover the activities of such consultants and
subcontractors along with Virtusa. Virtusa is responsible to verify and maintain Certificates of Insurance from such outside consultants or subcontractors. 

  

	9.5	The original Certificate of Insurance should be mailed or e-mailed to Vignette Corporation, attn. VP-Products (with a separate copy to General Counsel). 

  

	10.	GENERAL 

  

	10.1	Dispute Resolution. In the event of any controversy or dispute between the parties, the parties agree to first attempt, in good faith, to resolve a dispute or controversy, at
the written request of either party, through discussions between an authorized senior management representative of each party. 

  

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	10.2	Force Majeure. Excluding the payment of money (unless there is an interruption to a financial system necessary to allow a party to access and use its operating funds),
breaches of ownership or license rights or indemnification, neither party shall be liable for any damages or penalty to the other party for delays or failure to perform any obligations under this Agreement or any applicable WORK ORDER when such
delay or failure arises from any Force Majeure event which means war, civil insurrection, natural disaster (such as flood, earthquake, hurricane or lightning strike) or other act of God. 

  

	10.3	Entire Agreement. Unless the parties otherwise agree in writing, this Agreement, the Operations Framework and the WORK ORDER(s) attached hereto constitute the entire
agreement and understandings between the parties solely with respect to the subject matter hereof, and supersede all previous agreements and oral discussions and understandings between the parties with respect thereto, including, without limitation,
the Original Agreement and the Original Operations Framework, and all WORK ORDERS as of the Effective Date except for WORK ORDER #EMEA-PS-001 (to use Virtusa as an extension of Vignette’s EMEA Professional Services team) which was effective
approximately June 2005. Notwithstanding the foregoing, the parties have previously executed contractor and other agreements and nothing in this Agreement supercedes any of those agreements, except with respect to Section 22 (Non-Competition
and Non-Solicitation) of Amendment No. 1 of the Consulting Agreement dated as of May 9, 2001 as executed by the parties hereto which shall be terminated and of terminated and of no further force or effect. In the event of any conflict
between the terms of this Agreement and the terms of the WORK ORDER, the order of precedence described in the recitals will control. 

  

	10.4	Non-Solicitation and Competitors. 

 (a) Neither
party will directly or indirectly (i.e., through its agents) solicit for employment, employ, hire or engage, as a consultant/employee any Special Employee. A Special Employee means (a) a Virtusa billable employee in the Vignette GDC who has
been a billable resource for at least twenty (20) business days during the preceding 6 month period (“ Virtusa GDC Employee”), (b) a Virtusa GDC Employee for [*] months after such employee no longer satisfies the definition in
(a) (“Rotated Virtusa GDC Employee”), or (c) a Vignette employee identified by Vignette in the list below in Vignette’s sole discretion (“Vignette GDC Employee”); provided that (i) the number of Vignette GDC
Employees does not exceed the number of Virtusa GDC Employees and Rotated Virtusa GDC Employees in the aggregate (together, “Virtusa Special Employees”). A list of all Special Employees (i.e., employees described in (a), (b) and (c))
will be agreed to in writing by the parties and made available at the beginning of each calendar quarter; such list to supercede anything to the contrary in this Section 10.4(a). 
 Notwithstanding anything to the contrary, either party may solicit and hire a Special Employee who was terminated (excluding any voluntary resignation) by
the other party, or who has received termination notice that has not yet become effective (such new employment not to begin until after the effective date of such termination). 
  

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 In addition and notwithstanding anything to the contrary, if the Agreement is terminated by Vignette
pursuant to: (1) Section 8.1A (for Deemed Material Breach); (2) Section 8.1B (Termination for Convenience); (3) Section 8.1C (Virtusa Change of Control) ; or (4) Section 8.1(D) (Vignette Change of Control) and
either Vignette is obligated to pay the applicable termination fees in accordance with Sections 8.1(B), (C) or (D), as the case may be, and, if applicable, in accordance with Section 8.1E (in the case where the Agreement Effective
Termination Date is prior to the Minimum Term) or Vignette, in its sole discretion, determines to be obligated to pay the Termination for Convenience Fee in accordance with Section 8.1B and 8.1E (only in the case where the Agreement Effective
Termination Date is after the Minimum Term, subject to the initial and continued compliance of Vignette during the Transfer Right Term of payment terms set forth in the applicable provisions of Section 8.1 or in Attachment 2 (if applicable);
then Vignette, at its sole discretion, has the right, but not the obligation, to solicit and hire, or have a third party solicit and hire on Vignette’s behalf or for Vignette’s benefit, any Virtusa Special Employee from the day notice of
termination is provided by Vignette and through the period ending [*] months following the Agreement Effective Termination Date (“Transfer Right”). The term of the Transfer Right is referred to as the “Transfer Right Term”. For
avoidance of doubt: (A) Vignette obtains the Transfer Right under (1) with no obligation to pay a Termination for Convenience Fee; (B) Vignette obtains the Transfer Right under (2) with an obligation to pay the Termination for
Convenience Fee; (C) Vignette obtains the Transfer Right under (3) with no obligation to pay a Termination for Convenience Fee but with an obligation to pay the Virtusa Change of Control Fee; and (D) Vignette has the obligation to pay
Virtusa the Vignette Change of Control Fee under (4) but does not obtain the Transfer Right unless Vignette elects to pay the Termination For Convenience Fee under Section 8.1(B), in which case, Vignette obtains the Transfer Right with the
obligation to pay the Termination for Convenience Fee. 
 Virtusa agrees that a Virtusa Special Employee will not be assigned and will not
directly or indirectly (e.g., research projects, shadow employee, etc.) work on any project or engagement for any of Vignette’s Competitors. Vignette’s Competitors are solely limited to the following: [*]. 
 Notwithstanding Section 7, in the event of a breach of this Section 10.4(a), the non-breaching party will pay the breaching party as liquidated damages
an amount equal to [*]. THIS PAYMENT IS NOT A PENALTY, AND IS A LIQUIDATED DAMAGE IN LIEU OF A CLAIM FOR DAMAGE SPECIFICALLY FOR A BREACH OF THIS SECTION 10.4(A), AS THE PARTIES AGREE THAT THE DAMAGES WOULD BE DIFFICULT TO CALCULATE AND UNCERTAIN,
AND THEY DESIRE TO QUANTIFY SUCH AMOUNTS. This is the non-breaching party’s sole and exclusive remedy. Notwithstanding the foregoing, in the event that Vignette breaches this Section 10.4(a) with respect to more than [*] Qualified Virtusa
Special Employees (as defined below), Virtusa may deem such a breach a termination for convenience fee event, in which case, on written notice to Vignette by Virtusa, Vignette shall be obligated to pay the applicable Termination For Convenience
Fee then in effect. In such event, Vignette obtains the Transfer Right, subject to the initial and continued compliance of Vignette during the Transfer Right Term of the payment terms for applicable termination fees set forth in Attachment 2 (if
applicable), without the need to pay any additional termination fees hereunder, whenever occurring or arising and upon such payment, the breach will be deemed to have been 
  

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cured by Vignette and the Agreement may not be terminated by Virtusa due to such event. If Vignette pays the Termination For Convenience Fee under this
section, Vignette is not obligated to terminate the Agreement; instead, Vignette may, at its sole discretion, maintain the Agreement and/or terminate the Agreement for its convenience at a later date but only on 180 days prior written notice to
Virtusa, and, in which case, no additional Termination for Convenience Fee will be owed to Virtusa. The Termination for Convenience Fee is only payable one time. In order for a Virtusa Special Employee to be a Qualified Virtusa Special Employee,
(1) such employee must be a Virtusa Special Employee that has not been involuntarily terminated by Virtusa or has not received a involuntary termination notice from Virtusa, (2) Virtusa must have given Vignette written notice of a breach
of this Section within 30 days of Virtusa having actual knowledge of Vignette hiring such Virtusa Special Employee, and (3) Vignette does not cure such breach within 30 days of receiving such written notice from Virtusa. 
 (b) Subject to full compliance with the terms of (a) above, the parties agree that during the term of this Agreement, and for up to a period of [*]
months after termination/expiration of this Agreement, neither party shall solicit (directly or through its agents) for employment any employee of the other party. Notwithstanding anything to the contrary, this Section (b) will not prohibit
either party from (i) soliciting or hiring any individual who was terminated by the other party, or who has received termination notice that has not yet become effective (such new employment not to begin until after the effective date of such
termination) or (ii) soliciting or hiring any individual who has responded to a general, public advertisement for employment or who contacted the hiring party without solicitation from such party; except that in the event that either party
violates this Section (b) only (but not upon any violation of Section (a)) by the soliciting and hiring up to [*] employees per year in violation of this Section (b), such violation shall not be deemed a violation with respect to such [*]
employees. Notwithstanding Section 7, the maximum liability for each breach by either party of this Section will be payment of damages up to an amount equal to [*] 
 (c) In no event shall the other party make disparaging remarks about, or refer negatively to the other party or its association with the other party, its affiliates, officers, directors, trustees, employees.

  

	10.5	Modification of Agreement. This Agreement, the Operations Framework and any WORK ORDER(s) attached hereto may only be modified by a written agreement duly signed by persons
authorized to sign agreements on behalf of Vignette and of Virtusa. Any variance from the terms and conditions of this Agreement or any WORK ORDER(s) attached hereto as referenced in any invoice, Vignette purchase order(s) or other written
notification(s) from Vignette or Virtusa will have no legal effect. 

  

	10.6	Enforceability; Waiver. If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of
the remaining provisions shall not in any way be affected or impaired thereby. The failure of either party to enforce rights granted hereunder or to take action against the other party in the event of any beach hereunder shall not be deemed a waiver
by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches. 

  

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	10.7	Marketing; Public Relations. Each party agrees to submit to the other all advertising, sales promotions, press releases and other publicity matters relating to this
Agreement, or mentioning or implying the trade names, logos, trademarks or service marks of Vignette or Virtusa, as applicable, or containing language from which the connection of such trade names, logos, trademarks or service marks may be inferred
or implied, or mentioning or implying the names of any personnel of Vignette or Virtusa, as applicable, and each party further agrees not to publish or use such advertising, sales promotions, press releases or publicity matters without obtaining the
other party’s express written consent. Neither party shall use the other party’s name, trademarks, logos or other sources or business identifiers outside of such party’s organization without the other party’s express written
consent except as required by either party to comply with law, including federal securities laws. 

  

	10.8	Notices. Any notices required under this Agreement may be hand delivered or shall be deemed received three (3) business days after mailing as certified mail, return
receipt requested, to the following addresses: If to Virtusa: at the address listed on the first page of this Agreement, Attn: President. If to Vignette: at the address listed on the first page of this Agreement, Attn: President, with a copy to
General Counsel. 

  

	10.9	Applicable Law. This Agreement will be governed by the laws of the State of Texas and the laws of the United States of America without regard to conflicts of law provisions
thereof and without regard to the United Nations Convention on Contracts for the International Sale of Goods. 

  

	10.10	Assignment. Neither this Agreement nor any right or obligation hereunder may be transferred or assigned by either party without the express prior written notification to the
other party except in connection with a merger, acquisition or sale or transfer of all or substantially all of the business, assets or equity of either party, provided that the successor/assignee agrees to be bound by all the terms of this
Agreement. 

  

	10.11	Independent Contractor. It is expressly understood that Virtusa and Vignette are independent contractors, and that neither has the authority to bind or obligate the other
party to any third party or otherwise to act in any way as the representative of the other, unless otherwise expressly agreed to in a writing signed by both parties hereto. The parties do not intend to form a joint venture or partnership hereby, and
no joint venture or partnership is formed hereby. Vignette acknowledges and agrees that Virtusa is in the business of providing consulting and software development services and that nothing in this Agreement shall preclude Virtusa from developing
for itself, or for third parties, deliverables/software which are similar to or competitive with those provided hereunder to Vignette, or which otherwise exploit Virtusa Intellectual Property, provided Virtusa is not in violation of this Agreement
including, without limitation, Sections 2 or 3 hereof. In addition, nothing in this Agreement shall be construed as a requirements contract, and notwithstanding anything to the contrary, this Agreement shall not be interpreted to prevent Vignette
from obtaining from contractors, or providing to itself, any or all of the Services described in this Agreement or any other services. 

  

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	10.12	Reports and Meetings. In connection with this Agreement and at the rates and fees as agreed to per this Agreement, Virtusa will provide Vignette with reports
pertaining to the performance of the Services and status of the Deliverables on a per project and per product matter and Virtusa’s other obligations under this Agreement sufficient to permit Vignette to monitor and manage Virtusa’s
performance and Virtusa will participate in status meetings as reasonably requested by Vignette to keep Vignette informed regarding the Services and Deliverables; such meetings may be outside of normal business hours. 

  

	10.13	Audits. Upon no less than 10 business days advance notice and during Virtusa’s business hours, at Vignette’s sole cost and expense, Vignette, or its agents (all
being subject to a reasonable confidentiality agreement acceptable to Virtusa) may audit Virtusa with respect to any matter under this Agreement including, without limitation, fees, intellectual property, inspections of Services or Deliverables, and
other operations processes. Such audits will be conducted no more than once per year except that if an audit reveals a Material Non-Compliance (defined below), the audits may be conducted more than once per year until two consecutive audits reveal
no Material Non-Compliance. Virtusa will provide reasonable access to its facilities, people and anything reasonably necessary (e.g., utilities, phone and fax services, etc.) for Vignette to conduct such audit and Vignette will reimburse Virtusa for
Virtusa’s actual out of pocket expenses. Vignette agrees to conduct the audit so as to minimize disruption of Virtusa and its operations. If an audit is required by law or regulation or due to Virtusa’s failure to comply with this
Agreement, Virtusa will, at no additional charge, respond to questions and inquiries reasonably necessary to perform the audit. If an audit reveals an overcharging of fees or expenses of more than 5% of fees charged for the applicable time period or
any other material breach of this Agreement (each a “Material Non-Compliance”), Virtusa will pay for the reasonable out of pocket cost of such audit and with respect to any overcharged amount, refund such amount immediately with interest
at the rate of the lesser of one percent (1%) per month, or the maximum allowable under applicable law, from the date Virtusa originally received the money from Vignette. Virtusa will keep all records and supporting documentation for at least
seven years from date of creation, and will make copies of such records available to Vignette at no additional charge. 

  

	10.14	Other Terms. Unless otherwise expressly stated, the words “herein,” “hereof,” and “hereunder” and other words of similar import refer to this
Agreement as a whole and not to any particular section. The words “include” and “including” shall not be construed as terms of limitation. 

  

	10.15	Covenant of Further Assurances. The parties covenant and agree that, subsequent to the execution and delivery of this Agreement each of the parties will execute and
deliver any further legal instruments and perform any acts that are or may become necessary to effectuate the purposes of this Agreement. 

  

	10.16	Survival. The provisions of Sections 1.3, 2, 3, 4, 5, 6, 7, 8 and 10 (and Attachment 2) will survive the expiration or earlier termination of this Agreement and/or a WORK
ORDER. All other rights and obligations of the parties shall cease upon termination or expiration of this Agreement. 

  

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 IN WITNESS WHEREOF, the parties have executed this Agreement by their duly authorized representatives as of the day
and year below. 
  

					
	VIGNETTE CORPORATION	 		  	VIRTUSA CORPORATION
	“Vignette” or “Customer”	 		  	“Virtusa”
			
	/s/ Bryce Johnson	 		  	/s/ Thomas R. Holler
	Signature	 		  	Signature
			
	Bryce Johnson	 		  	Thomas R. Holler
	Name	 		  	Name
			
	SR VP and General Counsel	 		  	CFO
	Title	 		  	Title
			
	November 11, 2005	 		  	November 11, 2005
	Date	 		  	Date

  

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 Exhibit A 
 WORK ORDER #              
 Vignette:

 Contract Type:              ̈  Retainer ;     ̈  Time and
Material;     ̈  Fixed Price (check all that apply) 
 Effective Date: 
 Term: 
 This WORK ORDER and any amendments hereto are subject to the terms and conditions of the Master Services Agreement dated
                     200   between Virtusa and Vignette. 
 Services: 
 Deliverables: 
 Work Schedule: 
 Resources: 
 Resources and Monthly Fee Schedule: 
  

									
	Qty	  	 Description Project Team Resources
	  	Utilization	  	Daily
Rate	  	Monthly
Fee
		  		  		  		  	
		  	MONTHLY FEE	  		  		  	

  

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 Additional Resources: 
 Payments Terms: 
 Vignette Responsibilities: 
 Special Terms: 
  

					
	  
	 		 	VIRTUSA CORPORATION
	“Vignette” or “Customer”	 		 	“Virtusa”
			
	  
	 		 	  

	Signature	 		 	Signature
			
	  
	 		 	  

	Name	 		 	Name
			
	  
	 		 	  

	Title	 		 	Title
			
	  
	 		 	  

	Date	 		 	Date

  

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 Attachment 1 
 Operations Framework 
  

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 Amended and Restated 
 Vignette/Virtusa 
 Global Development Center 
 Operations Framework 
 Attachment 1
to Amended and Restated MSA 
 Also referred to as: WORK ORDER NUMBER 1 as it relates to the Vignette GDC 
  

 29 

 Table of Contents 
  

									
	 1
	  	Purpose	  	32
		  	1.1	  	Reference Documents	  	32
			
	 2
	  	Team Structure and HR Processes for the Vignette GDC	  	33
		  	2.1	  	Team Assembly	  	33
		  		  	2.1.1	  	Account Management	  	34
		  		  	2.1.2	  	Stakeholder Matrix	  	34
		  		  	The parties agree that email is deemed to be a writing.	  	35
		  		  	2.1.3	  	Program Management	  	35
		  		  	2.1.4	  	Reporting Structure	  	36
		  		  	2.1.5	  	Escalation Path	  	36
		  	2.2	  	Team Staffing – See Appendix F	  	36
		  	2.3	  	Staff Removal, Rehires – See Appendix F	  	36
		  	2.4	  	Salary/Compensation & Reports	  	36
		  		  	2.4.1	  	Salary/Compensation	  	36
		  	2.5	  	Performance Assessments and Promotions	  	37
		  	2.6	  	Spot Bonuses, Team Lunches, Reimbursements, etc.	  	37
		  	2.7	  	Onsite/Offsite Ratio	  	38
		  	2.8	  	Training	  	38
		  	2.9	  	Vacation/Sick Leave	  	38
		  	2.10	  	Best Practices	  	38
		  	2.11	  	Communication Plan, Meeting Plan and Guidelines	  	39
		  		  	2.11.1	  	Quarterly Review Meetings	  	39
		  		  	2.11.2	  	Program Status Review Meetings	  	39
			
	 3
	  	Pricing Information	  	40
			
	 4
	  	Development Center Configuration	  	40
		  	4.1	  	Hardware Procurement	  	40
		  	4.2	  	Software Procurement	  	40
		  	4.3	  	3rd Party ERP Software	  	40
		  	4.4	  	Required Consent	  	40
		  	4.5	  	Hardware Maintenance	  	40
		  	4.6	  	Sample Certification Lab Architecture	  	40
		  	4.7	  	Desktop Hardware and Software	  	41
		  		  	4.7.1	  	Developer Workstation – Hardware	  	41
		  		  	4.7.2	  	Developer Workstation – Software	  	42
		  		  	4.7.3	  	Maintenance Consoles	  	43
		  		  	4.7.4	  	QA Workstations	  	43
		  		  	4.7.5	  	Application Servers	  	43
		  		  	4.7.6	  	Database / LDAP Servers	  	43
		  	4.8	  	Software	  	43
		  	4.9	  	Connectivity	  	44
		  	4.10	  	Vignette-Specific Security Requirements	  	44
		  		  	4.10.1	  	Segregated Development Facilities	  	44
		  		  	4.10.2	  	Network Connectivity	  	44
		  		  	4.10.3	  	Facilities	  	45
		  		  	4.10.4	  	Source Code Management	  	45
		  		  	4.10.5	  	Removable Media	  	45
		  		  	4.10.6	  	NDA Disclosure	  	45
		  		  	4.10.7	  	Security Audit	  	45
		  		  	4.10.8	  	Content Filtering	  	45
		  	4.11	  	Vignette-Specific Disaster Recovery Requirements	  	46

  

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	 Appendix A: Pricing Information
	  	47
		  	1.1	  	Contract Type	  	47
		  	1.2	  	Rate Structure	  	47
		  	1.3	  	Fees	  	51
		  		  	1.3.1	  	Onsite Per Diem Charge	  	51
		  		  	1.3.2	  	Travel Charges	  	51
		  		  	1.3.3	  	Miscellaneous Operating Expenses for Non-GDC Resources Only	  	51
		  		  	1.3.4	  	Infrastructure Charge fon Non-GDC Resources Only	  	51
		  	1.4	  	Holidays	  	52
		  	1.5	  	Vacations	  	52
		  	1.6	  	Other Assumptions	  	53
		
	 Appendix B: Standard Hardware and Software Policy
	  	54
		  	Hardware Allocation Policy	  	54
		  		  	Standard Hardware	  	55
		  		  	Software Allocation Policy	  	55
		
	 Appendix C: Security Policies
	  	57
		  	Policy Framework	  	57
		  	Introduction to Information Systems Security Policy	  	58
		  	Security Infrastructure	  	58
		  	Physical Security	  	58
		  	Network and Internet Security	  	59
		  	Intrusion Detection	  	60
		  	Client Confidentiality and Data Protection	  	61
		  	Anti-Virus Administration Procedures	  	61
		  	Password Management	  	62
		  	Employee Identify Information	  	62
		  	User Access Rights	  	63
		  	Logging and Monitoring	  	64
		  	Incident Management Procedures	  	64
		  	Data Classification and Media Handling	  	64
		  	Clear Desk Policy	  	65
		  	External Audits	  	65
		
	 Appendix D: Business Continuity Plan (Disaster Recovery Plan)
	  	66
		
	 Appendix E: Sample Work Order
	  	67
		
	 Appendix F: Team Staffing, Staff Removals, Rehires
	  	68
		  	1.1	  	Intentionally Deleted	  	68
		  	1.2	  	Team Staffing	  	68
		  	1.3	  	Staff Removal, Rehires	  	68
		
	 Appendix G: Vignette Travel Policy
	  	69
		
	 Appendix H: Resource Role Descriptions
	  	74
		  	Virtusa Role Career Progression	  	74
		  	Program Manager	  	74
		  	Architect	  	74
		  	Development or Technical Lead	  	74
		  	QA Lead	  	74
		  	QA Engineer	  	74
		  	Development Engineer	  	74

  

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 I. PURPOSE 
 The
purpose of this Amended and Restated Vignette/Virtusa Global Development Center Operations Framework document (“Operations Framework” or “Attachment”) is to define the operating framework for the Vignette Global Development
Center (GDC). This document will reflect changes in the operating model since the original operations framework document was executed in March 2004 and will serve as the governing document for the operating model that Vignette and Virtusa will
adhere to as of the Effective Date of the Amended and Restated MSA. This document is an attachment to the Amended and Restated Master Services Agreement dated as of November 1, 2005 (“MSA”) between the parties. Capitalized terms used
herein but not defined herein shall have the meaning set forth in the MSA. 
 A. Reference Documents 
 The Global Development Center (GDC) relationship will be governed by a set of two major documents as defined below. 
  

			
	Document Name	 	 Description

	MSA (which includes this Operations Framework)	 	 Used to define the legal and general operating framework that will be used to conduct the daily operations of the engineering, development and
quality assurance activities. Defines program governance, structure and success factor criteria.

		
	Work Order	 	Used to define how the capacity described in the Operations Framework will be used and may include the project details, skill sets needed, tasks and deliverables.

  

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 II. TEAM STRUCTURE AND HR PROCESSES FOR THE VIGNETTE GDC 
 A. Team Assembly 
 Vignette and Virtusa will continue to operate the
global development center (the “Vignette GDC”) in Virtusa’s Advanced Technology Center (ATC) in Hyderabad, India. 
 The parties are focusing
their efforts on building the Vignette GDC and increasing productivity of the GDC. This Operations Framework will also serve as Work Order Number 1 as it described how the Vignette GDC will operate. The total number of authorized GDC resources are
referred to the “GDC Resources” and such number will consist of the actual billable resources (“GDC Billable Resources”) plus positions to be filled by resources to become billable such as due to growth, removals or rotations
from the Vignette GDC or resignations from Virtusa resulting in a vacancy in the Vignette GDC (“GDC Open Positions”). The parties agree no additional Work Order is required to add additional resources to the Vignette GDC; provided that
such resources are added to the Vignette GDC in accordance with the terms of this Operations Framework and the MSA. There is no limit on the number of resources Vignette may request Virtusa to add to the GDC under the process described in Appendix
F. For additional projects or services or with respect to additional Virtusa resources that Vignette may request to perform services for the Vignette GDC, but not be considered part of the Vignette GDC for purposes of the Operations Framework and
the MSA, the parties will execute additional Work Orders at rates and other terms including project scope to be agreed upon by the parties. 
 Team Organizational Structure 
 Vignette and Virtusa will follow the processes as set forth in this Operations Framework, including
Section 2 herein, and the MSA to establish the team structure and staffing selection for the Vignette Global Development Center (also referred to as the “Vignette GDC” or “GDC”). 
 The leadership team from each of Virtusa and Vignette will provide the following resources with the roles and responsibilities as set forth below: 
 Executive Sponsor—provides executive sponsorship to the entire client relationship. Typically interacts with key executive
stakeholders at the account. 
 Client Services Manager—provides executive account management. Actively
participates in weekly account and project status reviews. 
 Delivery Unit Head—takes complete responsibility of
the delivery of the program. Manages key client relationships, reviews project schedules and deliverables, participates in management reviews and teleconferences and ensures resolution of escalated issues. 
  

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 Program Manager—takes responsibility of the various projects running within
the GDC program. Manages key client relationships, reviews project schedules and deliverables; coordinates change requests, technology changes, deviations, etc. Ensures overall quality of the project and on-time delivery. 
 Project Manager—for each project or functional group, this person will be in charge of day-to-day activities of that
project. The project manager may reside onsite at the client site or remotely in the ATC facility, depending on the nature of the project work. 
 Project Team—project team members comprised of technical leads, engineers, quality assurance engineers, etc. These team members can be located either onsite, offshore or both, depending on the nature of
the project work. 
 Software Engineering Process Group (SEPG)—responsible for working with the project teams to
tailor Virtusa’s standard process for each client project engagement. Conducts frequent project process audits to insure that the project team is operating in compliance to the tailored process. 
 Global Competency Excellence Groups (GCEG)—responsible for insuring that the project teams have the required competency
within their respective disciplines such as project management, architecture and engineering, quality assurance and business analysis. Conducts frequent mentoring, training and focus peer groups for cultivating a community that can share and
leverage best practices derived from their project delivery experiences. 
 Note: None of the positions set forth above nor any Non-Hyderabad, India
based employees (“General Account Management Resources”) are or may be included as GDC Resources except for one Hyderabad based Program Manager. The General Account Management Resources are provided at no additional charge to help ensure
the success of the GDC. 
 2.1.1 Account Management 
 Virtusa and Vignette will follow the processes and procedures for account management as set forth in this Operations Framework and the MSA, including Virtusa’s obligation to provide or facilitate the following:

  

	 	•	 	Monthly program review with key stakeholders 

  

	 	•	 	Salary data 

  

	 	•	 	Quarterly forecasts 

  

	 	•	 	Monthly adjustments to forecast as needed 

 2.1.2 Stakeholder Matrix 
 The following list of personnel represents the key stakeholders within the Vignette/Virtusa relationship and their
expected relationship role in this engagement. 
  

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	Company	 	 Relationship Role

	Virtusa*	 	Executive Sponsor. Owns executive level relationships.
		
	Virtusa*	 	Sales Executive. Owns business aspects of relationship.
		
	Virtusa*	 	Legal Counsel. Owns all legal aspects of the relationship.
		
	Virtusa*	 	Delivery Unit Head. Owns all aspects of the delivery relationship.
		
	Virtusa*	 	Client Services Manager. Owns the customer relationship and related issues. This is an onsite but a non-billable role.
		
	Virtusa*	 	Delivery Manager.
		
	Virtusa	 	Program Manager. Owns the successful execution of the GDC program. This is a GDC Resource as described in Section 2.1.3, is primary owner of all administrative aspects of the GDC, and will
report to the Vignette Engineering Director, or his delegate.
		
	Vignette	 	VP of Engineering. Owns the overall outsourced engineering relationship.
		
	Vignette	 	Legal Counsel. Owns all legal aspects of the relationship.
		
	Vignette	 	Engineering Director. Primary owner of the outsourced operational aspects of the relationship which include delivery of software projects (except as described in 2.1.3). Primary owner of
budgeting and forecasting for GDC operations.
		
	Vignette	 	[List other Vignette stakeholders as required]

	*	Represent General Account Management Resources and thus, are included at no additional charge. 

 NOTE: Any notices required under this Agreement must be in writing (unless expressly provided to the contrary) and provided to the following positions to be effective: 
 Vignette: Engineering Director and VP of Engineering 
 Virtusa: Delivery Unit Head 
 The
parties agree that email is deemed to be a writing. 
 2.1.3 Program Management 
 As part of the Vignette GDC Resources, Virtusa will assign a billable Program Manager to oversee the successful operations and project execution. The Virtusa Program
Manager will be an ATC based senior resource that will be responsible for leading the program. The Virtusa Program manager will report to Vignette Engineering Director for all GDC operational aspects related to the building of software products and
will report to the Virtusa Delivery Manager for all related administrative issues. The Program Manager is allocated full-time to the Vignette program. [*] will be assigned as the Vignette Program Manager. Virtusa will provide, at no charge,
reasonable office accommodations for a reasonable number of Vignette employees (not to exceed 5% of the Vignette GDC Billable Resources) in the facility where the GDC operates. 
  

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 2.1.4 Reporting Structure 
 All the Virtusa team members report to the project manager for the work related to the project. Typically a project manager is assigned for each major product or project initiative within the GDC. Each project manager
reports to the Program Manager who in turn reports to the Virtusa ATC Client Delivery Head who in turn reports to the Executive Vice President of Technical Operations. This is the suggested escalation path for issues relating to the project.

 All of the Vignette engineering Directors/Managers report into the VP, Engineering. This is the suggested escalation path for issues relating to the
project. 
 2.1.5 Escalation Path 
 A formal escalation procedure is defined at the beginning of the project as part of the detailed project governance plan. Issue escalation becomes operational when an issue remains unresolved for a pre-defined time period. For most issues,
the first point of escalation for Vignette is the Virtusa onsite/offsite program manager. In case the issue settlement is beyond the scope of the program manager it is escalated to the Delivery Manager. If necessary, Vignette may further escalate
issues/concerns to Virtusa’s executive management team based in Westborough, MA. 
 Virtusa will escalate any unresolved issues or disputes to the Sr.
Director of Engineering and/or the VP of Engineering. If necessary, Virtusa may further escalate issues/concerns to Vignette’s executive management team based in Austin, TX. 
 B. Team Staffing – See Appendix F 
 C. Staff Removal, Rehires – See Appendix F 
 D. Salary/Compensation & Reports 
 2.4.1 Salary/Compensation 
 Virtusa will follow the compensation modification (Virtusa salary increases and bonuses based on Virtusa base pay,
excluding any Vignette special allowances or bonuses) policies related to the annual focal performance appraisal review cycle and the quarterly (or other time period) talent review (promotion) cycles in effect at Virtusa and generally applicable to
all other Virtusa employees. Vignette will have the ability to request Virtusa to modify any Vignette special allowance or additional compensation of any kind for an individual only at the beginning of each quarter; provided that, to take effect in
a quarter, Vignette shall have provided prior written notice to Virtusa of not less than 30 days prior to the first day of such quarter regarding proposed increments; and provided further that no changes to compensation or any allowances shall be
allowed or made after commencement of any quarter. 
 2.4.2 Compensation Reports 
 Virtusa will provide a quarterly report of confidential compensation details for GDC Resources to a limited number of authorized Vignette designees within and outside the GDC. Virtusa will ensure that it has all
rights and permissions necessary to provide such details to Vignette. 
  

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 2.5 Performance Assessments and Promotions 
 Virtusa will follow the same performance assessment and review processes and practices for the Vignette GDC team as it does with other Virtusa employees. Vignette
management will be responsible for participating in and completing the assessments and appraisals according to published schedules and will keep Virtusa management informed regarding the status of key performers as well as the status of low
performers. 
 Over time, Vignette may assess the performance management processes and formats and may request to enhance or modify the applicable processes
and related artifacts. Any changes to the policy that are required by Vignette will be submitted to Virtusa for review, mutually agreed upon by both Virtusa and Vignette, and if agreed upon, subsequently incorporated to the policy accordingly.

 2.5.2 Promotions 
 GDC promotions will occur at the
same intervals as Virtusa’s standard talent review cycles and process applicable to all other Virtusa employees, but not less than annually. Vignette may request the promotions of (Virtusa rankings) Tier 3 and Tier 4 GDC resources in its
discretion and upon Virtusa’s consent, such consent not to be unreasonably withheld, such promotions will occur. For promotions of (Virtusa rankings) Tier 1 & Tier 2 GDC resources, however, Virtusa and Vignette shall create a joint panel
consisting of Virtusa and Vignette GDC leadership. Vignette and Virtusa will collaborate to identify and define the roles and responsibilities and related promotion criteria for Tier 1 and Tier 2. Once defined, this will serve as the benchmark and
framework for promotion decisions to be implemented by Virtusa. 
 2.6 Spot Bonuses, Team Lunches, Reimbursements, etc. 
 Virtusa will bill any pre-approved (in writing by Virtusa) spot bonuses, team lunches and outings to Vignette as a pass-through expense with no markup. Vignette and
Virtusa will review the current bonus levels and mutually agree in writing on a pre-defined budget for these activities. Virtusa will provide to Vignette a monthly report on the incremental expenses in these programs as they are incurred.

 Vignette shall maintain reasonable practices regarding spot bonuses, perks and other bonus or benefit programs as Vignette may elect to have Virtusa
implement under the guidelines established and agrees to provide timely written notification to Virtusa, of any program that may be outside of the agreed upon levels. Virtusa retains the right to object to and approve of any program whose parameters
fall outside of the agreed upon guidelines or which Virtusa reasonably believes will negatively impact morale. Virtusa will collaborate with Vignette to identify potential alternative programs, or parties can escalate accordingly to resolve. If no
guidelines are mutually agreed, Virtusa must consent to any benefit program Vignette wishes Virtusa to implement that in any 12 month period, in the aggregate, with any other benefit programs during such 12 month period, does not cause a reoccurring
benefit of more than [*]% of current cash compensation (i.e., CPC amount) for such 12 month period. 
 Vignette must provide Virtusa at last 30 days prior
written notice prior to the beginning of any quarter of the desire to pay any bonuses or incur any substantive expenses in a quarter to ensure proper accounting for the same. 
  

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 2.7 Onsite/Offsite Ratio 
 Vignette and Virtusa agree that during the steady-state GDC operations the overall onsite/offsite mix will be less than or equal to [*]%, unless otherwise mutually agreed by Vignette and Virtusa. During any period of ramp-up or during
critical project deliverables it may be necessary to increase the onsite/offsite ratio. 
 2.8 Training 
 Virtusa will provide and own the training and on-boarding of resources with regard to Virtusa’s standard processes and procedures, and any fundamental skills
represented in the resources’ profile as a core competency (e.g., Java/J2EE, C++, etc.). The competency will be based on the individual’s current experience level. 
 Vignette will provide training on all Vignette product suites, code bases, tools and development and quality assurance processes reasonably needed for the successful execution of project activities. Vignette will
provide this training at a mutual agreeable location, which may include Virtusa’s ATC facilities. As way of example, Vignette will be responsible for its out of pocket expenses and the time spent by the Virtusa personnel will be billable based
on the fee structure described in this Operations Framework. Vignette will accept and absorb the cost of training of bringing new transition personnel up to speed from the date of employment with Virtusa. 
 Virtusa will provide timely visibility and transparency to Vignette to the India training calendar, in accordance with the schedule and timing of communication to all
Virtusans. Vignette leadership has the ability to nominate GDC team members for training and the selection of participants for training will occur as per the standard process generally applicable to all other Virtusa employees. 
 Vignette and Virtusa will mutually agree on any specialized or advanced technology training that may benefit any resource on the team including any associated costs with
such training. Virtusa will bill Vignette directly for the out of pocket costs associated with any special training extended to GDC resources. The program details and related costs will be assessed and agreed upon in writing, on a case by case
basis, at the time of request. 
 2.9 Vacation/Sick Leave 
 See Appendix A of this Operations Framework. 
 2.10 Best Practices 
 Virtusa currently leverages a unique “ISG” (Individual Support and Growth) leadership structure throughout
the organization. It is intended to provide a “home” for each Virtusan and serves as a critical extension of the HR and management function. Its primary purpose is to provide personalized support to individuals based on their own unique
personal needs and professional aspirations. The ISG best practices will continue to be leveraged for People Management. The Project Managers will act as the ISG Managers for each of their GDC team members. Director of GDC Operations from Vignette
and the Delivery & Program Managers from Virtusa can jointly act as the ISG Managers for the Tier 1 GDC resources. 
  

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 2.11 Communication Plan, Meeting Plan and Guidelines 
 2.11.1 Quarterly Review Meetings 
 Virtusa
and Vignette will hold quarterly executive meetings to evaluate the overall status of the relationships. Vignette and Virtusa key executive stakeholders will attend this meeting. The intent of this meeting will be to plan and gain visibility to
quarterly needs. 
 2.11.2 Program Status Review Meetings 
 Virtusa and Vignette will hold fortnightly program status meeting with all key stakeholders of each organization to track the overall progress of the relationship. The Virtusa business and delivery owners will attend
these meetings. Vignette key program stakeholders will also attend this meeting. These meetings can be held in person, over videoconference or over teleconference. A standing agenda will be published and meeting minutes will follow each meeting.

  

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 III. PRICING INFORMATION 
 Appendix A sets forth pricing information for this Operations Framework. 
 IV. DEVELOPMENT CENTER CONFIGURATION 
 The following section outlines the policies governing the acquisition, ramp-up,
setup and monitoring of the Vignette GDC. Vignette and Virtusa will define the exact configuration and architecture collaboratively during the initial ramp-up phases of the GDC. All of the standards described in the appendices to this Operations
Framework apply; however, to the extent of any inconsistency between this Section 6 and any Appendix, this Section 4 will govern. 
 A. Hardware
Procurement 
 Vignette will utilize the services of Virtusa to procure hardware which is economically practical, based on pricing through Virtusa’s
existing channels; however, hardware which is economically prudent for procurement by Vignette may be delivered to Virtusa’s Westborough facility for delivery to the India Advanced Technology Center or may be purchased by Vignette in India for
delivery to the ATC. The costs for shipping hardware to India through Virtusa will be handled as a pass-through expense with no mark-up. Virtusa will provide copies of the applicable invoices. 
 4.2 Software Procurement 
 Software will be provided by Virtusa in
accordance with its Standard Hardware and Software Policy attached hereto as Appendix A (the “Policy”). Perforce client which is not on the Policy will be provided by Vignette for use on a [*] to be located in [*]. Additional software
outside of the terms of the Policy will be provided by Vignette except to the extent provided in this Section (e.g., Section 6.7 and 6.8). At the termination of this MSA, all Virtusa licensed software will be removed by Virtusa from hardware
owned by Vignette. 
 4.3 3rd Party ERP Software 
 Vignette will maintain responsibility for establishing relationships with the ERP vendors, and providing the software and licenses to allow Virtusa to utilize the software within the GDC for Vignette’s development purposes. At
Vignette’s sole cost and expense, Virtusa agrees to help Vignette in the event Virtusa can secure licenses directly in a more efficient manner. 
 4.4 Required Consent 
 For software and/or hardware that Vignette provides for the GDC, Vignette will maintain responsibility for obtaining
all consents to allow Virtusa to utilize the software or hardware. For hardware and software provided by Virtusa, Virtusa must obtain consents for Vignette to utilize the software and/or hardware as applicable. 
 4.5 Hardware Maintenance 
 Except for damage or loss (other than due
to reasonable wear and tear) for which Virtusa will be responsible, Vignette will be responsible for the maintenance costs on any hardware or software provided to Virtusa during the course of the GDC relationship. Virtusa will be responsible for the
maintenance costs on any hardware or software provided as part of its Policy. 
 4.6 Sample Certification Lab Architecture 
 The following diagram represents a sample proposed GDC development lab architecture. It does not represent what will be set-up as part of this GDC engagement. 

 

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 Figure 4: Example Vignette Lab Configuration 
 4.7 Desktop Hardware and Software 
 The Windows-based developer workstations will contain the developer tools and
source code workspaces for the developers to carry out daily development activities. These will also serve as the unit and smoke testing machines for the developers. The hardware and software configuration of these machines have been detailed in
this document. Notwithstanding the foregoing, Virtusa will only be obligated to provide software and hardware in accordance with its Policy and as otherwise described in this Section 4. Items requested as set forth below will be provided at
additional charge, if able to be obtained by Virtusa on commercially reasonable terms. 
 4.7.1 Developer Workstation –
Hardware 
  

			
	RAM	  	2048MB is the expectation for each workstation, some may have less depending on needs
		
	Processor	  	Pentium IV 2.0 GHz, dual processor
		
	Processor BUS Speed	  	133 MHz
		
	Video RAM	  	8 MB
		
	Cache Memory	  	512
		
	HDD	  	40 GB
		
	CD-ROM	  	YES
		
	Network Adapter	  	10/100
		
	Hard disk space	  	At least 40 GB

  

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 Virtusa agrees that on behalf of Vignette, Virtusa shall purchase upgraded workstations (“Upgraded Machines”)
based on the standards as set forth in the table above at Vignette’s cost and expense. Vignette shall notify Virtusa of the number of Upgraded Machines that Virtusa should purchase. Virtusa will invoice Vignette for such Upgraded Machines equal
to Virtusa’s actual cost to purchase the Upgraded Machines. Upon termination of this MSA, Vignette shall have the right to take full possession and custody of such Upgraded Machines in accordance with the terms of the MSA. 
 Notwithstanding anything to the contrary in the Policy (as set forth in Appendix     ), at Virtusa’s sole cost and expense, Virtusa will
allocate and make available to Vignette the number of standard Systems (each as defined or set forth in the Policy) equal to [*]% of the number of Virtusa billable resources assigned to the Vignette GDC. At Virtusa’s sole cost and expense,
Virtusa will provide and install for each System (or, at Vignette’s discretion, an alternate system) the software described in the Policy, and in Sections 4.7 and 4.8. To the extent that Vignette requires in excess of its allocation of Systems,
or software in excess of that which Virtusa provides at Virtusa’s sole cost and expense, Vignette will be responsible for all incremental fees and costs thereto. 
 4.7.2 Developer Workstation –Software (to be provided at Virtusa’s sole cost and expense) 
  

			
	Operating system	 	Windows 2000 Professional/Server
		
	Developer toolset	 	A good Java editor with JSP, XML and J2EE support.
		
	VPN Software	 	Cisco VPN Client will be provided by Vignette for developers to log on to their network to use perforce etc.
		
	Database servers	 	Oracle 9.2.0.1 for Win2K , Oracle 8i, Sql 2000 Server, DB2
		
	Application servers	 	WebLogic6.1SP4 or later
		
	LDAP Server	 	iPlanet 5.0 SP2
		
	Internet Browser	 	Internet Explorer 5.5 or later Netscape 7 or later
		
	Miscellaneous tools	 	 MKS Tools 8.0 is required;
 RSHD (Winsock RSHD/NT
Remote Shell Daemon for Windows NT 2.18) is required

		
	Perforce related installations	 	Need to install the Perforce client provided by Vignette, and configure to connect through VPN
		
	Viper specific dependencies	 	Connects through VPN, a web based Vignette intranet application
		
	Languages supported	 	Multiple languages will need to be supported through l10n, i18n
		
	X server software	 	Yes, to debug issues on a Solaris Test box (Exceed etc.)
		
	IP address requirements	 	Static IP required for each workstation using Vignette VPN.
		
	Java development tools	 	 Sun JDK 1.3 or later
 Weblogic App Server 6.1 or later
(J2EE)
 Websphere 4 or later (J2EE)
 Apache Ant build
tool

		
	MS development tools required	 	Win2K Resource Kit is required
		
	Vignette specific installations	 	You will need a good code comparison tool (Compare It, Beyond Compare) to ensure that you check in only intended changes, and not other modifications to source.

  

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 4.7.3 Maintenance Consoles 
 The maintenance area will contain several maintenance consoles, which can be switched to perform system maintenance of servers. Terminal servers will allow administrators to connect remotely to perform system
maintenance. Telnet sessions can also be enabled for remote access as needed. 
 4.7.4 QA Workstations 
 Several Windows-based client workstations will be setup for testing the end-user operations, subject to the terms of the Policy. These workstations will also be used to
run testing automation and performance tools. The setup would be similar to the Developer workstations as outlined above. 
 4.7.5 Application Servers 
 The application server section will be used to run various operating systems and application server combinations.
Examples platforms would be Win2K, Solaris, AIX, HPUX, Linux and example application servers would be Weblogic, Websphere. The exact application environment will be setup in accordance to Vignette’s standard procedures. 
 4.7.6 Database / LDAP Servers 
 The database
section will contain the different databases and LDAP servers running on different platforms to facilitate homogeneous and heterogeneous configurations. 
 4.8 Software 
 The following table outlines the various operating systems, application and database software that will be used to create the
various operating stacks. All this software will be provided at Virtusa’s sole cost and expense in accordance with this Operations Framework and the MSA. Virtusa will continue to obtain upgrades and new releases to the software listed below
(provided they can continue to be obtained on reasonable commercial terms) as part of their partnerships or other agreements with such vendors. However, Vignette may at its sole discretion determine which of such upgrades/new releases that it wants
to use and the timing of when Vignette uses such upgrades/new releases. 
  

											
	 Operating Systems
	  	 Application Servers
	  	 Web Servers
	  	 Database Servers
	  	 LDAP Servers
	  	 Miscellaneous / Tools

	 WinNT SP6
 Win2K SP2
 Windows XP
 Windows 2003
	  	 Weblogic
 WebSphere
 iPlanet AS
 Tomcat
	  	 IIS
 iPlanet WS
	  	 SQL 2000
 Oracle 8.1.6
 Oracle 8.1.7
	  	 Windows Active Directory
 Oracle Directory Server
 iPlanet Directory Server
	  	 MKS Tools
 RSHD
 Win2K ResKit
 WinNT ResKit

						
	Solaris	  	 Weblogic
 WebSphere
 iPlanet AS
 Tomcat
	  	 Apache
 IBM HTTPD
 iPlanet WS
	  	 Oracle 8.1.6
 Oracle 8.1.7
 Oracle 9i
 Sybase 12.5
 IBM DB2
	  	 Oracle Directory Server
 iPlanet Directory
Server
	  	N/A
						
	AIX	  	WebSphere	  	IBM HTTPD	  	IBM DB2	  	IBM Directory Server	  	N/A
						
	HPUX	  	N/A	  	N/A	  	N/A	  	N/A	  	N/A

  

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 In connection with work stations to be used by the Virtusa resources performing on-site at Vignette, Vignette agrees
that, at its sole cost and expense, Vignette shall be solely responsible for providing such work stations and purchasing licenses for the software related to such workstations. 
 4.9 Connectivity 
 Operating a global development center will require the adequate bandwidth and connectivity between
Virtusa’s offshore facility and Vignette’s facilities. Virtusa provides standard connectivity as part of its Hardware/Software Policy. Vignette has a stated need and desire to have increased dedicated bandwidth and connectivity based on
the needs of the GDC. Vignette will be solely responsible for additional costs for any requested increased, dedicated bandwidth, above the Policy. Virtusa is providing the connectivity at Vignette’s cost and expense, as set forth in the
illustration below. 
 4.9.1 Vignette GDC Connectivity 
 [*] 
 A summary of the connectivity is set forth below. 
 [*] 
 4.10 Vignette-Specific Security
Requirements 
 Notwithstanding anything to the contrary in this Section 4, Virtusa will comply with the following Vignette requirements, with the
exception that Virtusa is not responsible for liability arising out of any violation of the terms of this Section 4.10 to the extent that any such requirement is under the sole and exclusive control of Vignette: 
 4.10.1 Segregated Development Facilities 
 Vignette requires full isolation of its associated lab and development environments located in the Advanced Technology Center. This is required at the [*] levels. All information disclosed in section 8 of this document is required, with the
addition of the following criteria. 
 4.10.2 Network Connectivity 
 Vignette requires a separate physical network to accommodate the lab infrastructure and the development computing resources. In this scenario, these systems are connected
to a separate physical network and access to the systems in the DMZ is controlled via [*]. Except as agreed in writing by the parties, no remote network access will be provided for any personnel of the Advanced Technology Center outside of the
physical network located within the Advanced Technology Center in the Vignette project area. Network connectivity to computing resources within the Vignette GDC must be limited to personnel working within the GDC, with the exception of [*] and
except as otherwise agreed to in writing by the parties. Vignette project associated personnel will require access to the following Virtusa owned corporate resources. 
  

	 	•	 	[*] 

 The above resources will be located
[*] and access to said resources will be controlled by [*]. 
  

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 4.10.3 Facilities 
 Vignette requires that the Vignette GDC be physically separated from non-Vignette-GDC space within the Virtusa ATC. Access to the Vignette GDC must be limited [*], allowing only Vignette project associated personnel
into the development and lab facilities housing Vignette operations at the Advanced Technology Center. As required to perform maintenance, Virtusa IT personnel may be required to access the Vignette facilities. 
 4.10.4 Source Code Management 
 All source
code and project information will reside [*] and will have administrative access solely retained by Vignette and its direct employees. Vignette will manage access control to the data [*]. 
 4.10.5 Removable Media 
 No writeable
removable media devices will be permitted within the Vignette Project Center located within the Advanced Technology Center. This will include but not be limited to CD-R, CD-RW, “floppy disks”, removable flash memory or USB/IEEE 3914
storage devices. Virtusa shall disable all of the [*] located within [*] for the term of this MSA. 
 4.10.6 NDA Disclosure

 Virtusa will provide Vignette with a copy of the signed NDA from each employee associated with the Vignette development effort at the Advanced Technology
Center. 
 4.10.7 Security Audit 
 Virtusa will provide the results from its annual security audits performed by an independent third-party as well as any responses thereto including, without limitation, any documents indicating how issues are to be addressed. At
Vignette’s sole cost and expense, Vignette also reserves the rights to perform a security audit of the facilities (physical, network, etc.) at Vignette’s discretion on reasonable prior written notice and during business hours only.
Vignette agrees that its access shall be limited solely to Vignette’s network and Virtusa shall monitor and accompany Vignette during audit process. 
 4.10.8 Content Filtering 
 Outbound e-mail with attachments will be limited to individuals inside the Virtusa and Vignette
domain (i.e., virtusa.com or vignette.com). This restriction will be managed via e-mail controls implemented by Virtusa to limit the possibility of intellectual property transcending the Vignette/Virtusa team. Messenger and Chat applications will be
limited to yahoo instant messaging only and attachments will be filtered. This restriction will be managed via controls implemented by Virtusa to limit the possibility of intellectual property transcending the Vignette/Virtusa team membership. FTP
access will be monitored to prohibit the delivery of information to members outside of the Vignette/Virtusa teams. This restriction will be managed via controls implemented by Virtusa to limit the possibility of intellectual property transcending
the Vignette/Virtusa team membership. 
  

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 [*] will be disabled on all systems to prevent delivery of information to members outside of the Vignette/Virtusa
teams unless otherwise agreed in writing by Vignette. This restriction will be managed via controls implemented by Virtusa to limit the possibility of intellectual property transcending the Vignette/Virtusa team membership. 
 4.11 Vignette-Specific Disaster Recovery Requirements 
 Virtusa will
comply with the guidelines and directions stipulated in their Business Continuity Plan, which was developed in collaboration with PricewaterhouseCoopers. Virtusa will provide the current Business Continuity Plan to Vignette and notify Vignette in
the event of modifications to this plan. 
  

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 Appendix A: Pricing Information 
  

 APPENDIX A: PRICING INFORMATION 
 1.1 Contract Type 
 The primary engagement type for the GDC will be on a capacity based engagement (“Capacity
Based” or “Retainer Agreement”). Except as described in Section 1.2, in a Retainer Agreement, each Virtusa resource will be billed a fixed amount on a monthly basis, based on the daily rate (multiply the hourly rate by 8 hours)
and a 20 business day month (and pro-rated for any partial month worked by these resources in their first month or last month of joining). Virtusa standard holidays reasonable sick days, and vacation days (to the extent that the total of standard
holidays, sick days, and vacation days is no greater than 21 days per year per resource (including any successor resource)) are covered under a Retainer Agreement. Extended sick days (time in excess of 3 consecutive days), vacation time that causes
the total of sick, holiday, and vacation days to exceed 21 in a given year per resource (including any successor resource), or other extended leave time for Virtusa resources will not be considered billable under a Retainer Agreement and, once the
21 day period is exceeded, during the applicable 12 month period, each additional sick, vacation or holiday shall be reduced from the 20 business day month for billing purposes. In addition, under the Retainer Agreement, if any Virtusa resource
bills in excess of the equivalent of a 9 hour average work day, calculated over the actual business days in a month or any hours on a weekend day provided such employee has billed at least 40 hours during the week (“Overtime”), Virtusa
will bill such additional time in excess of the 9 hour average time or any weekend billable time to Vignette based on the rate in the table below [*]. For purposes of determining overtime and calculating the average number of hours billed
each month, each authorized sick day, holiday or vacation day (up to the 21 day limit per year per resource) taken during such month shall be deemed to be 8 billable hours of work. The calculation for determining the average number of hours billed
each month is as follows: 
  

	 	•	 	[*] 

 Virtusa will notify Vignette within 1 workweek of any unplanned or
unanticipated Overtime having occurred. Vignette and Virtusa will each notify the other if the projects’ progress is about to cause a requirement for Overtime. As part of Virtusa’s reporting obligations, Virtusa will itemize any additional
hours worked beyond the retainer agreement on the monthly invoices sent to Vignette at the end of every month as well as sick days, holidays or vacation days taken for such month by each resource. 
 Virtusa also offers a Time and Materials (T&M) engagement model. In a T&M agreement, each Virtusa resource is billed for the actual hours worked and does not
include items such as Virtusa holidays, sick days and vacation days. There is no premium charged for hours worked beyond an 8 hour work day or 40 hour work week or on weekends/holidays. 
 1.2 Rate Structure 
 The rate table set forth below and on the tables below in this Section provides the rates solely
for the Virtusa resources engaged and hired into the GDC. 
 The rates herein are effective as of October 1, 2005.

  

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 Appendix A: Pricing Information 
  

 The pricing structure set forth below reflects the following cost/component
considerations: 
  

	•	 	Fixed Cost: This component is a fixed amount per month notwithstanding number of GDC Billable Resources or Compensation. This component will be divided by then current number
of GDC Billable Resources to determine daily rate per GDC Billable Resource. Since this component is insensitive to salary increases, this component does not increase overall billing rates if salary increases are implemented.

  

	•	 	“Variable Other”: This component is a fixed amount per GDC Resource per day and will increase or decrease with team size only (but excludes CPC). This amount covers
non-cash benefits such as disability insurance as well as variable overhead like computers, workspace, and other items covered by the [*]% Infrastructure charge applicable only to non-GDC Resources. 

  

	•	 	Compensation: This consists of only those items set forth on the Compensation Model (“CPC”). The daily rate is the aggregate compensation divided by then current
number of GDC Billable Resources. 

  

	•	 	The CPC (upon which the pricing in this Operation Framework is based) was approximately $[*] as of July 31, 2005, as stated in the Vignette Compensation Model as of
July 31, 2005 (“Compensation Model”) as provided by Virtusa to Vignette. The components of the CPC upon which the $[*] was calculated are listed in the Compensation Model. 

 The parties have agreed upon the following formula and rates, based on the pricing component set forth above, for each Virtusa resource engaged and hired into the GDC
(i.e., a GDC Billable Resource): 
  

	 	•	 	[*] 

 For purposes of determining the
applicable monthly billing rate, the monthly billing rate equals the [*]. 
 Fixed Cost Calculation on a per GDC resource basis: For purposes
of calculating the Fixed Cost component, the Fixed Cost assumes, and the parties agree to, a fixed monthly baseline cost of $[*]. The Fixed Cost component shall be calculated monthly as follows: The number $[*] shall be divided by the number of GDC
Billable Resources at the 1st day of each month (“Monthly Fixed Cost”) divided by 20 to calculate a daily
rate. The initial daily fixed cost rate is $[*] per resource per day. The higher the number of GDC resources the lower the daily fixed cost component is on a per GDC resource basis. In no event will a monthly total in the aggregate exceed $[*].

  

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 Appendix A: Pricing Information 
  

 The Variable Other component equals $[*] per GDC resource per day during the first year of the
Operations Framework and is adjusted each year thereafter per above. 
 The CPC shall be determined by taking the CPC related to working in
the GDC earned by all of the Virtusa GDC members during each month in the GDC divided by 20. This consists of the Virtusa component and the Vignette Component. For purposes of calculating the CPC component, a factor of [*] shall be applied to the
excess of the actual CPC and $[*] CPC. For example, if the actual CPC was $[*], [*] would be multiplied by $[*] and this resultant amount would be added to the $[*] CPC for a total of $[*]. 
 **Vignette must maintain a minimum number of GDC Billable Resources of [*] (determined at the 1st day of the month). Should the Virtusa GDC headcount fall below [*] persons for any reason except as stated in this Agreement, such as due to [*] or [*]
Virtusa shall still bill, and Vignette shall pay, for [*] person per the rates set forth herein. 
 The table below provides an example of the
daily rates and billing on a per resource basis under the formula above, assuming a team size of [*] in the GDC, a CPC of [*], over 3 year period (see table below for schedule of rates): 
 [*] 
 The above GDC rates apply solely to GDC members working
offshore at the GDC. If a GDC member is required to work onsite in the US, Virtusa will add a per diem of $[*] per business day to the then current daily rate in effect during the time the member is onsite. This per diem covers living expenses
(e.g., food and lodging) and cost of local transportation. 
 The following rates apply for additional Virtusa resources engaged by Vignette to perform
services for the GDC but by a resource who is not being engaged and hired into the GDC. The parties will execute a separate work order to engage any such non-GDC member resources. 
 [*] 
 OnSite—means a US or
India based Virtusa employee is working in the US or a US based Virtusa employee is working in India. The OnSite rates include approximately $[*]/week per diem charge described in Section 3.31 (i.e., the $[*]/week charge is not in addition to
the OnSite rates). 
 Offshore—means a non-US or India based Virtusa employee is working in India. 

 

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 Appendix A: Pricing Information 
  

 Cost of Living Increase for Non-GDC Resources Only: With respect only to non-GDC members or any resource not
covered by the GDC rate table (i.e., additional resource who performs services in the GDC but is not hired into the GDC), Vignette and Virtusa agree to perform an annual rate review on the above rate structure. The US Cost of Living Index (the
“US Cost of Living Index”) will be applied to the OnSite rates for US based Virtusa resources and to the per diem portion of the OnSite rates for Indian based Virtusa resources and the percent of Overall Salary Increases on Total Cost to
Company for Software Development Companies for Professional / Supervisor / Technical positions projected for the following year based on the Annual India Salary Increase Survey conducted by Hewitt Associates (or other mutually agreeable survey (the
“Indian Cost of Living Index”)) will be applied to the Offshore rates for Indian based Virtusa resources and to the salary portion of the OnSite rates for Indian based Virtusa resources on each anniversary date of this MSA. The parties
agree to use the most recent survey available, and in no case will use a survey more than six months old. The resultant rate increase for the resources above, if any, is capped at [*]% per year after the first year of this Operations Framework, and
[*]% for each successive year until the [*]th anniversary of this MSA at which time, commencing on the first day of
year [*] of this MSA the applicable resultant rate increase as applied in accordance with this Section will be equal to the US Cost of Living Index or the Indian Cost of Living Index, as the case may be, less [*]% for each successive year of this
MSA. 
  

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 Appendix A: Pricing Information 
  

 [*] 
 1.3 Fees

 1. Onsite Per Diem Charge 
 With respect only to any onsite resources, whether a GDC resource or non-GDC resource, the onsite rates account for and include all per diem costs for Virtusa consultants, such as accommodations, meals, transportation, insurance, etc. This
cost covers the consultant’s expenses for a 7-day week and is included in the Virtusa onsite daily rate (i.e., it is not an additional cost). The weekly cost for the per diem is approximately $[*]/week per person. Onsite rates have been
provided for Vignette in any US location. Any additional onsite rates will need to be calculated based on the cost of living at the particular location. 
 2. Travel Charges 
 Travel from Virtusa’s offsite Advanced Technology Center (ATC) to any Vignette locations in the
United States is additional and will be charged at $[*] per trip, per person. 
 Travel for Virtusa US based resources to Vignette locations will be billed
as incurred. Travel costs for US based resources, or ATC based resources while onsite who are required to travel between Vignette’s US locations will be itemized as part of Virtusa’s monthly invoices. Virtusa will adhere to Vignette’s
standard travel policy for US based resources, which is attached as Appendix G and which may be updated from time to time. 
 With respect to Virtusa onsite
resources in the United States, Virtusa will maintain records of expenses incurred, by person, for the duration of the GDC and three years thereafter. In accordance with federal government tax requirements, Virtusa will require and maintain receipts
for all expense items greater than $25. Copies of all expense receipts greater than $25 will be submitted to Vignette with appropriate invoice. Copies of all expense detail greater than $25 will be maintained for a period of one (1) year
following the billing of the expense amount. 
 3. Miscellaneous Operating Expenses for Non-GDC Resources Only 

With respect only to non-GDC members or any resource not covered by the GDC rate table (i.e., additional resource who assist in the GDC but are not hired into the
GDC), Virtusa will pass any additional miscellaneous operating expenses that are incurred as part of the GDC operations without mark-up or administration fees. These expenses will be itemized as part of Virtusa’s monthly invoices. 

4. Infrastructure Charge fon Non-GDC Resources Only 
 With respect only to non-GDC members or any resource not covered by the GDC rate table (i.e., additional resource who assist in the GDC but are not hired into the GDC), 
 Virtusa charges a monthly [*]% infrastructure charge on each invoice amount that accommodates logistical costs for the project team. This includes: 
  

	 	•	 	Facilities costs 

  

	 	•	 	VOIP video and voice conferencing, 

  

	 	•	 	Hardware and software for the project teams (as designated in Appendix B) 

  

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 Appendix A: Pricing Information 
  

	 	•	 	Basic network bandwidth and connectivity 

  

	 	•	 	Administration from Virtusa’s Westborough facility to the ATC facilities in India 

  

	 	•	 	Offsite/backup/disaster recovery services 

  

	 	•	 	Basic security services 

  

	 	•	 	Basic administration support services (infrastructure and not project related) 

  

							
	S.No	  	 Date
	  	Day	  	 Holiday

	1	  	January 14th 	  	Friday	  	SANKRANTHI
	2	  	January 21st 	  	Friday	  	ID UL ZUHA (Bakrid)
	3	  	January 26th 	  	Wednesday	  	REPUBLIC DAY
	4	  	March 8th 	  	Tuesday	  	MAHASHIVARATRI
	5	  	March 25th 	  	Friday	  	HOLI / GOOD FRIDAY
	6	  	April 18th 	  	Monday	  	SRI RAMA NAVAMI
	7	  	August 15th	  	Monday	  	INDEPENDENCE DAY
	8	  	August 19th	  	Friday	  	RAKHSA BANDHAN
	9	  	September 7th 	  	Wednesday	  	GANESH CHATURTHI
	10	  	October 12th 	  	Wednesday	  	DUSSERAH (VIJAYADASAMI)
	11	  	November 1st	  	Tuesday	  	DEEPAVALI
	12	  	November 4th	  	Friday	  	ID UL FITR (RAMZAN)

 For more details on what is covered by the infrastructure charge, please refer to section on Standard Hardware and
Software Allocation Policies in Appendix B. 
 1.4 Holidays 
 Each year, Virtusa will provide a list of the standard holidays for the India ATC and US offices. Standard Holidays will not exceed 12 days per year. There are 12 national holidays in India: 
 Virtusa will provide Vignette with a revised list of standard holidays as needed. Vignette will not expect Virtusa to work on standard holidays. Standard holidays are
covered under a Retainer Agreement and will be non-billable for a T&M agreement, each as described herein 
 1.5 Vacations 
 In addition to holiday leave, Virtusa provides standard vacation leave for each consultant. Generally annual vacation leave is 2-3 weeks for each consultant depending on
seniority. Any vacation or leave request by the GDC resource should be submitted to the GDC manager. The GDC manager, in conjunction with the Virtusa manager, will review and approve all such requests. Notwithstanding anything to the contrary,
Virtusa agrees that vacations will not be taken without at least four weeks advanced notice. 
  

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 Appendix A: Pricing Information 
  

 1.6 Other Assumptions 
 The following assumptions have been made in the development of this proposal. If any of these assumptions turn out to be materially incorrect, the parties agree to mutually determine the appropriate course of action. 
  

	 	1.	Virtusa will obtain the reasonably determined necessary access to Vignette Architects, Engineers, QA Staff, and Management staff in order to develop a full understanding of the
products, development process and roadmap. If this access is not possible or delayed the ramp-up timeline or scope may be impacted. 

  

	 	2.	Each party will provide timely and accurate information in all material respects as requested by the other party in order to enable such party to fulfill its responsibilities under
the MSA and this Operations Framework. 

  

	 	3.	As requested by Virtusa, Vignette will provide timely access to other appropriate Vignette personnel and access (if needed) to Vignette’s computers and software programs (via
communications and on-site, as appropriate) and a dedicated test environment therein for Virtusa developmental use. Arrangements will be made for all Virtusa resources to have after hours access if required. Vignette will also provide an adequate
work environment for all on-site Virtusa resources, including adequate work spaces with phone access, internet access for business use, and access to Virtusa networks via Virtusa’s VPN. 

  

	 	4.	Vignette will promptly provide any appropriate loaned hardware and software that are identified to be loaned, on a no-charge basis; such loan to continue so long as Virtusa has any
development or maintenance responsibilities under the MSA and/or a Work Order. Vignette, at its sole cost and expense, shall be responsible for maintenance of the loaned property due to reasonable wear and tear and for maintenance and support, and
any shipping, installation and de-installation charges. Virtusa will be responsible for damage or loss other than due to reasonable wear and tear. 

  

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 Appendix B: Standard Hardware and Software Policy 
  

 APPENDIX B: STANDARD HARDWARE AND SOFTWARE POLICY 
 The following section highlights Virtusa’s standard hardware and software allocation policy. Depending upon the configuration and technology stack needs for each of
Vignette projects, additional software and/or hardware may be needed. 
 This policy governs the allocation of hardware and software to each
full time, billable Virtusa employee engaged on a services engagement with a client pursuant to a work order or signed agreement between the parties (a “Work Order”) and encompasses allocation of hardware and software to clients, all as
set forth below. Each reference to standard hardware or standard software in this document is based on the tables below. 
 Hardware Allocation Policy 
  

	 	•	 	Each full time, billable Virtusa employee engaged under a Work Order will be allocated a standard System to perform his/her work. Each type of standard System is set forth in the
table below. 

  

	 	•	 	As part of the infrastructure fee, Virtusa will provide one additional standard System (Hardware and Software) for every [*] full time, billable Virtusa employees engaged by the
client. For example, if a client has engaged [*] full-time, billable Virtusa employees under any Work Order or group of Work Order in the aggregate, then Virtusa will allocate [*] standard Systems. 

  

	 	•	 	If requested by client under the applicable Work Order or otherwise in writing, Virtusa will provide additional standard Systems to the client at a charge of $[*] per month per
System. 

  

	 	•	 	If requested by client under the applicable Work Order or otherwise in writing, Virtusa will provide additional non-standard Systems (i.e. other than the standard Systems) with a
cost of $[*] or below per non-standard System at a charge of $[*] per month per non-standard System. 

  

	 	•	 	The client will be responsible for providing all additional non-standard Systems costing more than $[*] per non-standard System. 

  

	 	•	 	If the client prefers to buy any additional standard System and requests to purchase in the applicable Work Order or otherwise in writing, then Virtusa will bill the client for all
shipping charges to and from the client’s site. In addition, the client will be responsible for paying all related and applicable taxes and insurance charges. 

  

	 	•	 	Virtusa will only ship Systems to its offshore facilities, whether purchased by Virtusa or the client, if the manufacturer or an associated agent provides local technical support.
Virtusa is not responsible for technical support with respect to such Systems. 

  

	 	•	 	If a client wishes to ship its own hardware to an offshore facility, the client shall test and securely package the hardware in preparation for shipment. 

 

	 	•	 	If additional Systems are not in inventory, then the lead-time to acquire UNIX Systems is approximately 4 weeks. The lead-time to acquire Windows based Systems is approximately 3
weeks. 

  

	 	•	 	Payment for all invoices shall be 30 days from invoice date, unless otherwise stated in the applicable master services agreement or applicable work order. 

 

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 Appendix B: Standard Hardware and Software Policy 
  

 Standard Hardware 
 The table below lists the standard Systems provided by Virtusa. 
  

			
	Standard System Type	  	 a. Standard Configuration

	Laptop	  	P4 Processor with 512 MB RAM and minimum 18 GB HDD
		
	Desktop	  	P4 Processor with 512 MB RAM and minimum 18 GB HDD
		
	Sun Workstation	  	Model Ultra 10 with 512 MB RAM and minimum 18 GB HDD
		
	IBM RS 6000	  	Model 150 with 512 MB RAM and minimum 18 GB HDD
		
	HPUX Workstation (B2000)	  	Model B2000 with 512 MB RAM and minimum 18 GB HDD

 Software Allocation Policy 
  

	 	•	 	Standard software (as set forth in the table below) will be provided by Virtusa (limited in amounts to per System provided) and, if required, will be installed on all Systems
managed and controlled by Virtusa. 

  

	 	•	 	The client is responsible for providing Virtusa with all non-standard software and licenses 

  

	 	•	 	Virtusa will not purchase software that is to be owned by the customer due to copyright restrictions. 

  

	 	•	 	The client will be responsible for providing all software to be loaded on systems owned by the client. 

  

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 Appendix B: Standard Hardware and Software Policy 
  

 Standard Software 
  

	 	•	 	The table below lists the standard software provided by Virtusa. 

  

			
	Software Type	 	 Software

	Operating System	 	 •      All Microsoft Windows Operating Systems

		
	Office Applications	 	 •      MS Project
 •      MS Visio
 •      MS Office

		
	Development Tools	 	 •      MS Visual Studio
 •      Eclipse
 •      Netbeans
 •      Lotus Notes R5 Domino Server
 •      Visual Build

		
	Application Servers	 	 •      WebSphere
 •      Weblogic
 •      TomCat
 •      IPlanet

		
	Web Servers	 	 •      IIS
 •      Apache
 •      Cold Fusion

		
	Database Software	 	 •      Oracle
 •      MS SQL
 •      IBM DB2
 •      MS Access
 •      ER/Win Studio

		
	Creative Design	 	 •      Illustrator
 •      Photoshop
 •      Quark Xpress
 •      Dreamweaver
 •      Premiere
 •      Flash
 •      Freehand

		
	Architectural Design/Process	 	 •      Rational Rose Enterprise
 •      RUP
 •      TogetherSoft Control Center

		
	QA Tools	 	 •      Segue SilkTest
 •      Segue Silk Performer (1,000 Virtual Users – All Protocols)
 •      Mercury WinRunner
 •      Mercury LoadRunner (1,000 Virtual Users – HTTP, Oracle, Java Protocols)

•      Mercury Oracle Monitor
 •      Mercury SQL Monitor
 •      Mercury WebLogic Monitor
 •      Mercury Websphere Monitor

  

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 Appendix C: Security Policies 
  

 APPENDIX C: SECURITY POLICIES 
 Virtusa is committed to provide the highest level of Information Security to its clients by establishing a process where in these aspects are taken into account appropriately and without fail. 
 As part of its on-going initiatives to create and maintain processes that ensure adequate Information security & Business Continuity in the organization,
Virtusa working closely with PricewaterhouseCoopers has established and will comply with the following. 
 Policy Framework 
  

			
	 POLICY AREA
	  	 COVERAGE

	 •      Organization wide Information Systems Security Policy based on international security
standards such as COBIT / BS 7799 standards / Gramm-Leach-Bliley Act of USA / Patriot Act of USA (See Appendix B)
	  	 •      Asset Classification and Control
  
 •      Physical and
Environmental Security
  
 •      Personnel Security
  
 •      Computing Environment Management
  
 •      Logical Access Controls
  
 •      Network
Security
  
 •      Internet Security
  
 •      Change and Problem Management
  
 •      Business Continuity Planning
  
 •      Compliance
  
 •      Third Party and Outsourcing Services

		
	 •      Comprehensive Business Continuity Plan addressing different levels of failure scenarios and
event handling strategies (See Appendix C)
	  	 •      Risk Assessment – Health Check / Threat Analysis

 
 •      Business Impact
Analysis – Threat & Impact Prioritization / Recovery Time Objectives
  
 •      Recovery Strategies – Recovery resources / strategies / cost-benefit analysis.
  
 •      Continuity Plan – Team Structure / Team Procedures
  
 •      Plan Testing &
Maintenance

  

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 Appendix C: Security Policies 
  

 Introduction to Information Systems Security Policy 
 The overall objective of Virtusa’s “Information Systems Security Policy” is to provide guidance and direction to Virtusa for the protection of its
information systems against accidental or deliberate damage or destruction. 
 The Information System Security Policy provides the framework to ensure the
protection of Virtusa’s information assets, and to allow the use, access and disclosure of such information in accordance with appropriate standards, laws and regulations. Virtusa’s security policies and standards have been established to
cover information, data, software, hardware and networks used by Virtusa. 
 This security policy applies to any person (Directors, Management Team,
officers, system administrators, users, contractors, consultants and third parties) who access information using Virtusa’s information systems. 
 In
line with the guidelines made as part of the security policy, Virtusa has deployed several key security components and processes to enable secure management of the operating environment. Following are few key security implementation areas addressed
at Virtusa as part of its on-going security and continuity initiatives. 
 Security Infrastructure 
  

	•	 	Access Cards 

  

	•	 	Digital Tokens 

  

	•	 	Firewalls 

  

	•	 	Network Intrusion Detection System 

  

	•	 	Host Intrusion Detection System 

  

	•	 	VPN 

  

	•	 	Active Directory 

  

	•	 	Cisco ACS [Authentication Server] 

  

	•	 	Closed Circuit TVs 

  

	•	 	Content Filtering & Linguistic Monitoring Software [Vericept] 

  

	•	 	Security Personnel monitoring the facilities on a 24X7 basis. 

 Physical Security 
 Virtusa’s offshore facilities are managed and controlled by multi level manual and electronic security systems. All
authorized personnel access the facility using electronic access cards. All visitors are barred beyond certain limits in the premises and are screened by guards at entry and exit. 
  

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 Appendix C: Security Policies 
  

	•	 	Located out of a dedicated facilities with controlled and restricted entry access only to Virtusa authorized Personnel, vendors & contractors 

  

	•	 	Swipe card authentication with different levels of access is deployed at the entry points to the facility, the Data Center housing critical information system facilities and the
client specific development facilities. 

  

	•	 	Signs indicating “Authorized Personnel Only” or a similar message are prominently posted at all entrances to all Computer and Communication rooms and the Data Center and
the client specific development facilities. 

  

	•	 	All computer or communication rooms are located in an area unlikely to experience natural disasters, serious man-made accidents, and related problems. 

  

	•	 	Periodic review of reports on the Swipe Card Authentication / CCTV Tapes / Verification of visitor logs, etc. 

  

	•	 	Security Personnel outsourced from a leading security agency who man the Virtusa facility and the Data Center on a 24X7 basis. 

  

	•	 	The facility and the Data Center are monitored 24 hours a day through CCTVs and security personnel people manning the facility. 

  

	•	 	Responsibilities of security personnel include monitoring of CCTVs, visitor verification, frisking, verification of Electronic Media, laptop computers, and other material brought
into and out of the Facility, maintaining and monitoring of visitors entry and exit logs, escorting visitors, etc. 

  

	•	 	Physical proximity to facilities such as airport, police station, fire station, etc. 

 Network and Internet Security 
  

	•	 	Network Security Infrastructure 

  

	 	•	 	Virtusa’s network, both externally & internally is fortified using a combination of latest security infrastructure which includes components such as the Cisco PIX
Firewalls, Host & Network Intrusion Detection Systems, Digital Tokens for two factor authentication, VPN Concentrator, Encrypted Data Transmission (3DES, 128 bit SSL), Content Filtering & Monitoring Software, etc.

  

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 Appendix C: Security Policies 
  

	•	 	Secure Configuration 

  

	 	•	 	All the network components such as the Routers, Switches, Firewalls, Intrusion Detection Systems, etc., are configured in a manner that they are in line with the security policies
as defined by Virtusa. Further, audits are conducted on a quarterly basis to review and ensure that all security procedures and controls are in conformance with the security policy. 

  

	•	 	Client Specific Segments 

  

	 	•	 	Data networks are divided into several client specific segments by deploying Access Controls on firewalls, switches, routers in a manner to create client specific Demilitarized
Zones accessible only to the authorized client personnel. 

  

	•	 	Remote Access Security 

  

	 	•	 	All remote connections including customers connections are enabled only through the use of Cisco PIX Firewalls and VPN Concentrators , where in the data transmission is encrypted
(3DES, 128 bit SSL) for un-trusted/public networks 

  

	 	•	 	All remote users are provided access through a valid user Id, password and Digital Tokens (RSA SecurID) for two-factor and encrypted authentication. 

  

	•	 	Content Filtering 

  

	 	•	 	Virtusa has deployed the latest content filtering software that ensures that only the designated websites are accessible by the organizational employees, which is kept updated on a
regular basis. 

 Intrusion Detection 
  

	•	 	Intrusion Detection is enabled at both the network and as well as the host level to monitor and log any unauthorized activity. 

  

	 	•	 	Host-based intrusion detection systems (Symantec) have been implemented on client servers. Several critical servers such as the PDC, FTP Server, Mail Server, Star Team Server, etc.,
are being monitored 

  

	 	•	 	A Cisco IDS has been implemented to monitor Virtusa’s networks with detailed policies and procedures to maintain and monitor the output of IDS. 

  

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 Appendix C: Security Policies 
  

	 	•	 	Electronic logs are created for access to the application and the networks through the Host based Intrusion detection system and the network based intrusion detection system, which
are monitored on a daily basis. 

  

	 	•	 	All instances of suspicious activity and/or confirmed intrusions are documented based on which the response activities are directed to mitigate the vulnerabilities if any.

 Client Confidentiality and Data Protection 
  

	•	 	Access to any client specific test data is provided only to authorized users using physically as well as logical segregation of resources by deploying Security infrastructure such
as Access Cards, Digital Tokens, Network and user segregation, etc. 

  

	•	 	To minimize the risk of any unintended / unwanted modification to client data, files or system environments, which development and testing activities may cause, the development and
the client operational facilities are completely segregated. 

 Anti-Virus Administration Procedures 
  

	•	 	Virtusa currently has deployed the Active Virus Defense Suite, a complete Anti Virus solution from MacAfee covering the workstations, servers, internet gateways, etc., and has an
agreement with the vendor to supply the latest anti-virus updates. Further Virtusa developed the following anti-virus procedures that are followed stringently 

  

	 	•	 	Latest version of anti-virus is installed on all workstations, laptops and servers. The anti-virus software is kept current by obtaining the latest updates from the anti-virus
vendor. 

  

	 	•	 	The anti virus software is distributed promptly and automatically through auto updates to all the systems in the organization. 

  

	 	•	 	Auto scan is enabled on all the servers, end-user systems to be scanned daily for viruses, as part of the boot-up process. 

  

	 	•	 	Anti-virus software is enabled to scan automatically on all network file servers on a daily basis. 

  

	 	•	 	All removable electronic media and disks are scanned before use. 

  

	 	•	 	Floppy & CD-ROM drives at user level are disabled. 

  

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 Appendix C: Security Policies 
  

	 	•	 	All information or files down-loaded from the internet onto a workstation and all mail attachments are scanned for viruses before being downloaded into the corporate network.

  

	 	•	 	Any electronic information being brought into Virtusa’s IT environment e.g. diskettes, tapes etc. will be scanned on an isolated workstation, prior to use.

  

	 	•	 	As a policy any disks containing unauthorized data and programs from outside the organization are not permitted to be used on Virtusa’s PCs e.g. games, etc.

  

	 	•	 	If a virus attack is suspected, the suspect diskettes or personal computer will be isolated from the network. These then are scanned thoroughly and cleaned before being brought back
into the corporate network. 

 Password Management 
  

	•	 	Virtusa has developed and implemented the following password policies. 

  

	 	•	 	Users select their own passwords 

  

	 	•	 	Minimum Length is 8 Characters / Content: Alphanumeric with at least one special character / Historical Retention: 8 Passwords. 

  

	 	•	 	Passwords are forced to expire every 42 days. 

  

	 	•	 	User accounts are locked after 5 incorrect password attempts 

  

	 	•	 	Passwords are stored in an encrypted manner. 

  

	 	•	 	In case of account lockout, user upon approval from the functional head requests the IT helpdesk for password reset. 

  

	 	•	 	Complex passwords for administrative purposes. 

  

	 	•	 	Administrative and critical passwords securely stored in sealed envelopes with Key Personnel of the organization. 

 Employee Identify Information 
  

	•	 	The Virtusa Human Resources [HR] department subjects all employees to pre-employment screening, which will include background investigations as follows: 

  

	 	•	 	Availability of satisfactory character references 

  

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 Appendix C: Security Policies 
  

	 	•	 	Criminal Record Verification with the local police authorities, etc. 

  

	 	•	 	Independent identity check (passport or similar document) 

  

	 	•	 	A check (for completeness and accuracy) of the applicant’s curriculum vitae 

  

	 	•	 	Confirmation of claimed academic and professional qualifications 

  

	 	•	 	Execution of standard form confidentiality and non-assignment of inventions agreement 

 User Access Rights 
  

	•	 	User access to information resources is based on role / responsibility / need to know basis for different categories of personnel at Virtusa. 

  

	•	 	Personnel categorized on following criteria. 

  

	 	•	 	Based on the designations—Delivery Unit Heads, Project Managers, Team Leaders, Team Members, etc., 

  

	 	•	 	Based on the Functional Departments—Delivery, IT, HR, Finance, Administration, etc. 

  

	 	•	 	Based on the relation with the organization—Permanent Employee, Contractual Employee, Vendor, Supplier, etc. 

  

	•	 	The user access rights are reviewed for any changes as a result of resignation, termination, transfer or promotion 

  

	•	 	There is a one-to-one relationship between user Ids and individuals / Access to computing resources (e.g., files, applications, and databases) via shared User Ids is strictly
prohibited 

  

	•	 	User Ids will follow a standard naming convention for all computer systems to facilitate user identification. 

  

	•	 	“Guest” accounts or features (where applicable) are disabled 

  

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 Appendix C: Security Policies 
  

 Logging and Monitoring 
  

	•	 	Incidents such as Illegal access to a system, Deliberate denial of service, breaches of confidentiality are identified “on-line” and on a proactive basis through
appropriate and tamper proof logging mechanisms which have been created at several levels including the application, database, operating system and network levels. 

  

	 	•	 	All access violation attempts on all critical systems are logged and reviewed on a daily basis. 

  

	 	•	 	Use of sensitive utilities is logged in “tamper-proof” logs for review. 

  

	 	•	 	Live programs and data is subject to strict change control and when programs are changed, an audit log containing all relevant information is retained. 

  

	 	•	 	Electronic logs are created for access to the applications and the networks through the Host based Intrusion detection system and the network based intrusion detection system, which
are monitored on a daily basis. 

  

	 	•	 	Audit logs are accumulated for one week and then archived. The archive backups will be stored for at least six months. The archived backups are moved to a safe location for storage.

 Incident Management Procedures 
  

	•	 	Virtusa’s incident management procedures cover: 

  

	 	•	 	Escalation and reporting of the security incidents based on the criticality and severity to Security Administrator / Risk Manager. 

  

	 	•	 	Analysis and identification of the cause of the incident; 

  

	 	•	 	Planning and implementation of remedies to prevent recurrence; 

  

	 	•	 	Collection of audit trails and similar evidence. 

  

	•	 	All access violation attempts on all critical systems that are logged are reviewed on a daily basis by the Systems Security Administrator and reported to Head Risk Management or the
Head of the Department where appropriate so that action plans can be initiated to prevent their recurrence. 

 Data Classification and Media
Handling 
  

	•	 	As part of the security policy developed for the organization, all the information assets are classified into RESTRICTED, CONFIDENTIAL, INTERNAL, and PUBLIC, to indicate the need,
priorities and degree of protection required for that information. 

  

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 Appendix C: Security Policies 
  

	•	 	Media containing sensitive information (Restricted, Confidential and Internal) are disposed of securely and safely when it is no longer required e.g. by incineration or shredding or
by securely deleting. 

  

	•	 	System documentation is secured and physically protected in fireproof safes. 

  

	•	 	Electronic / Paper based and other media is disposed of securely and safely when no longer required 

  

	•	 	The previous contents of any re-usable media that are to be removed from the Virtusa’s premise will be erased in such a way so that it cannot be recovered. Such disposals will
be authorized by the Head of Delivery, or the Head Risk Management. 

  

	•	 	In case of damaged storage devices (e.g. hard disks) containing sensitive data based on a risk assessment, it is determined if the items will be destroyed, repaired or discarded.

  

	•	 	When accumulating media for disposal, consideration is be given to the aggregation effect, which may cause a large quantity of unclassified information to become more sensitive than
a small quantity of classified information 

 Clear Desk Policy 
 Virtusa adopts a clear desk policy: 
  

	 	•	 	Computer terminals and printers will not be left logged on, when unattended. 

  

	 	•	 	Power-on and screensaver passwords are used to protect them when not in use 

  

	 	•	 	Simultaneous sessions for a user are not allowed 

  

	 	•	 	Auto logoff of the computer after 15 minutes of inactivity 

 External
Audits 
 Virtusa as part of its on-going security initiatives has outsourced the function of performing network vulnerability assessment and diagnostic
study to Network Security Systems (“NSS”). The mandate for NSS covers the audit and vulnerability assessment of entire Virtusa network and its components including components such as routers, firewalls, Intrusion Detection Systems,
switches, servers, operating systems, databases, etc. 
 NSS has submitted a detailed report to Virtusa highlighting the vulnerability description, risk
rating, and detailed implementation recommendations. These recommendations were fully addressed by Virtusa with support from NSS. 
 Further Virtusa has
employed NSS to conduct security audits on a half-yearly basis to ensure that the systems put in place remain effective to maintain the security and privacy of client data. 
  

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 Appendix D: Business Continuity Plan 
  

 APPENDIX D: BUSINESS CONTINUITY PLAN (DISASTER RECOVERY PLAN) 
 The Virtusa Business Continuity Plan created in collaboration with NSS dated as of December 2004 (the “Current Business Continuity Plan”) is hereby incorporated
herein by reference and has been delivered to Vignette. During the term of this MSA, Virtusa will comply with the Current Business Continuity Plan and any Updated Business Continuity Plan that is permitted as set forth below. The parties agree that
Virtusa may update the Current Business Continuity Plan from time to time (the “Updated Business Continuity Plan”) provided (a) a new version whenever there are material changes, but in any event, no less frequently than quarterly
(within 10 business days of the end of each quarter), but only if any changes are made thereto in the preceding quarterly period is provided to Vignette and such version is certified in writing (including email) by Virtusa as being the new version
is provided to Vignette Legal (b) material changes from one version to the other are highlighted for Vignette, and (c) any new version is no less protective of Vignette and Virtusa then as stated in the Current Business Continuity Plan
referenced above. Vignette has the right to object to any change reflected in the Updated Business Continuity Plan that it reasonably believes makes the Updated Business Continuity Plan less protective than the Current Business Continuity Plan, and
the parties will work together in good faith to determine the appropriate course of action. 
  

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 Appendix E: Sample Work Order 
  

 APPENDIX E: SAMPLE WORK ORDER 
 See Appendix A to the MSA. 
  

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 Appendix F: Team Staffing, Staff Removals, Rehires 
  

 APPENDIX F: TEAM STAFFING, STAFF REMOVALS, REHIRES 
  

	1.1	Intentionally Deleted 

  

	1.2	[*] 

  

	1.3	[*] 

  

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 Appendix G: Vignette Travel Policy 
  

 APPENDIX G: VIGNETTE TRAVEL POLICY 
 1. Air Travel Guidelines 
 1.1 All employees must utilize the lowest available airfare available within the reasonable
travel window required, regardless of airline preference or mileage program preference. Wherever possible, reservations must be finalized at least seven (7) days in advance of departure. In general, a “reasonable” travel window is a
two (2) hour window to accommodate your plans. The two (2) hour window means utilizing the lowest available fare with departure from origination or arrival at destination not more than two (2) hours earlier than ideal and may not
arrive back to origination no more than two (2) hours later than ideal. 
 1.2 Airport parking and/or taxi expenses incurred in conjunction with travel
will be reimbursed. 
 1.3 Additional expenses associated with Saturday night stay overs (e.g., hotels, meals, etc.) for non-business reasons are not
reimbursed, even if booking a flight with a Saturday stay over results in lower airfare. 
 2. Hotel Accommodation Guidelines 
 2.1 Vignette has negotiated contracts with hotel properties within destinations that have high volume travelers. Unless business requirements determine the need for a
different location, employees should use these hotels when rooms are available. A listing of contract properties is currently in development and the initial listing is identified below, along with maximum hotel rates (“city rate”) for
major cities in the USA. Employees may stay in hotels where they are attending conferences if the rates are the same or lower than the city rate. 
 2.2
Business related lodging expenses including single room charges and reasonable gratuities are acceptable costs that will be reimbursed. Hotel rooms should be guaranteed for late arrival. The traveler is responsible for canceling any unnecessary
rooms or reservations. Cancellation charges incurred, including “no shows”, will require justification in order to be reimbursed. 
 2.3 Staying
with Family/Friends - a traveler may choose to stay with a friend or relative instead of at a hotel. In this situation, a gift or meal of up to $25 per day may be provided for each stay up to one-week in length. 
 2.4 Laundry services are reimbursable if the length of stay is four (4) or more consecutive nights. This does not include laundry charges incurred back at your home
location (such as charging laundry costs when returning from a trip). 
 2.5 In-room movies, spa, hotel valet parking (if self parking is available at
hotel), and alcohol charges will not be reimbursed. 
 3. Ground Transportation 
 3.1 Car Rental Guidelines 
 (i) A rental car should be used only when it is the most economical means of ground
transportation or if it is necessary to accomplish business objectives. Mid-size cars should be rented unless the number of individuals sharing the car or job requirements determines that a larger car is needed. 
  

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 Appendix G: Vignette Travel Policy 
  

 (ii) The use of Hertz local edition sites is recommended to reduce rental car costs. By using these “off
airport” locations, you can eliminate airport taxes, fees and delivery of cars can be made to a near by hotel. Also, airport drop off is allowed without additional costs or fees. 
 (iii) Rental cars should be refueled prior to return to agency to avoid excessive charges for refueling. 
 3.2 Tolls,
parking fees, cab fares related to business travel are eligible for reimbursement. When available, original receipts are required for miscellaneous expenses incurred while renting a car. 
 3.3 No limousine or driver services are available for VIGNETTE or Client office to/from airport or home to/from airport travel. 
 3.4 Train and rail charges are also reimbursable for VIGNETTE business travel. 
 4. Personal Cars 
 4.1 Employees are reimbursed for the use of their personal vehicle at a flat rate of $0.375 per mile. Mileage to and from work is not reimbursable. For the “first
stop of the day”, only mileage in excess of the normal mileage traveled to work is reimbursable. 
 4.2 Airport parking expenses related to business
travel are reimbursable. Employees should use the long term parking facilities if trips are longer than a couple of days. 
 5. Meals 
 5.1 Employees will be reimbursed for actual and reasonable costs incurred for out-of-town meals while traveling related to company business. 
 5.2 Reasonable increases to meal costs will be allowed for certain cities that generally have higher living costs associated with traveling to the area (i.e. New York
City, San Francisco). 
 6. PREFERRED HOTEL PROPERTIES IN USA 
 THIS IS AN INITIAL LISTING BASED ON VOLUME OF VIGNETTE STAYS, LOWER AVERAGE RATE COSTS ONLY. THE PROPERTIES WILL BE REVIEWED AND UPDATED REGULARLY. AS VIGNETTE OFFICES ARE OPENED, HOTELS NEAR THE OFFICE WILL BE
CONTACTED FOR NEGOTIATIONS AND WILL BE ADDED ACCORDINGLY. 
 The following hotel properties have been identified as VIGNETTE preferred, this list will be
continually reviewed and updated as volumes change and rates are negotiated. The city rate in parentheses is the nightly room rate that should not be exceeded in order to support reimbursements. 
  

	
	 ATLANTA, GEORGIA (city rate - $130)

	 Courtyard Midtown

	 Ramada Inn Peachtree Norcross

	 Fairfield Inn - Alpharetta

  

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 Appendix G: Vignette Travel Policy 
  

			
	AUSTIN, TEXAS (city rate - $140)
	 Stephen F. Austin Intercontinental (primary hotel)
	  	
	 Radisson Town Lake
	  	
	 The Omni
	  	
		
	BOSTON, MASSACHUSETTS (city rate - $200)	  	
	 Omni Parker House (Downtown) - $197
	  	
	 Westin Waltham (Waltham city rate - $170)
	  	
	 Homestead Village Waltham
	  	
		
	CHARLOTTE, NORTH CAROLINA (city rate - $125)	  	
	 Hyatt Charlotte
	  	
	 Candlewood Suites University
	  	
	 Hilton at University Place
	  	
		
	CHICAGO, IL (city rate - $200)	  	
	 Radisson O’Hare (Airport)
	  	Amerisuites (Warrenville)
	 Hilton Garden Suites
	  	Radisson Country Inn and Suites
	 (Downtown)
	  	(Warrenville)
	 Hilton Palmer House
	  	
		
	DALLAS, TEXAS (city rate - $150)	  	
	 DoubleTree Club (Galleria)
	  	Radisson Country Inn and Suites
	 Crowne Plaza (Galleria)
	  	Hilton Garden (Las Colinas)
	 Hilton Garden (Addison)
	  	Amerisuites (Las Colinas)
	 Wyndham Summerfield Suites
	  	Homewood Suites
		
	DENVER, COLORADO (city rate - $175)	  	
	 Courtyard Downtown
	  	
	 Embassy Suites Downtown
	  	
	 Marriott
	  	
		
	HOUSTON, TEXAS (city rate - $150)	  	
	 Residence Inn
	  	Wyndham Greenspoint
	 Courtyard - Marriott
	  	Crowne Plaza Galleria
	 Holiday Inn Express HWY 249
	  	
	 Willowbrook (Compaq)
	  	
		
	KANSAS CITY, MISSOURI (city rate - $140)	  	
	 Marriott
	  	
	 Hilton
	  	
	 Courtyard - Marriott
	  	
		
	KNOXVILLE, TENNESSEE (city rate - $125)	  	
	 Radisson
	  	
	 Hilton
	  	
	 Hyatt Regency
	  	

  

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	LOS ANGELES, CALIFORNIA (city rate - $200)	  	
	 Radisson
	  	The Westin LAX Airport
	 Santa Monica Beach
	  	Beverly Garland Universal City
		
	MINNEAPOLIS, MINNESOTA (city rate - $160)	  	
	 Marriott
	  	Courtyard – Marriott
	 Residence Inn
	  	Doubletree
		
	NEWARK, NEW JERSEY (city rate - $190)	  	
	 Wyndham Summerfield Suites
	  	Courtyard – Marriott
	 (Morristown)
	  	(Parsippany)
	 Westin (Morristown)
	  	Doubletree (Somerset)

  

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 NEW YORK CITY, NEW YORK (city rate - $250) 
 Many options are available in various parts of the city. VTS can provide options based on our location requirements. 
  

	
	 Roger Williams (Mid-town) primary for Manhattan and VIGNETTE NYC office

	 Wyndham LaGuardia (Airport)

	 Hudson (Manhattan)

	 Crowne Plaza (Manhattan)

	 Holiday Inn Downtown

  

			
	 ORANGE COUNTY, CALIFORNIA (city rate - $150)

	 Radisson
	  	Sheraton Newport Beach Hotel
	 Courtyard - Marriott
	  	Embassy Suites Santa Ana
	 DoubleTree Santa Ana Hutton Centre
	  	Airport
		
	 PHOENIX, ARIZONA (city rate - $150)
	  	
	 Hilton
	  	Homestead Metro Hotel
	 Embassy Suites
	  	Residence Inn Scottsdale
	 Courtyard - Marriott
	  	Mainstay Suites Tempe
		
	 SAN FRANCISCO, CALIFORNIA (city rate - $225)
	  	
	 Hilton Garden Airport North (SFO Airport)
	  	Triton Hotel
	 Radisson Airport (SFO Airport)
	  	 Hilton Union Square
 (Downtown)

		
	 SAN JOSE, CALIFORNIA (city rate - $200)
	  	
	 Radisson Inn - Milpitas
	  	
	 Quality Inn
	  	
	 De Anza Hotel – downtown San Jose
	  	
		
	 SEATTLE, WASHINGTON (city rate - $170)
	  	
	 Bellevue Inn
	  	Madison Renaissance Hotel
	 DoubleTree Seattle Airport
	  	Omni Seattle
		
	 WASHINGTON, D.C. (city rate - $200)
	  	
	 Sheraton Reston (Reston, VA)
	  	
	 Residence Inn Reston
	  	
	 Courtyard Reston
	  	

  

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 Appendix G: Vignette Travel Policy 
  

 APPENDIX H: RESOURCE ROLE DESCRIPTIONS 
 The following section provides Virtusa’s standard roles, responsibilities and qualifications for key personnel being proposed for the GDC. These are provided to Vignette for visibility and comparison to
Vignette’s internal role definitions. 
 Virtusa Role Career Progression 
 Virtusa has defined career progression road maps for each expertise (i.e., Project Management, Software QA, Architecture & Technical Engineering, Business Analysis and User Interface Engineering). Every
individual is a member of his/her Competency Excellence Group (CEG). The following table illustrates the career progression for project management, engineering and quality assurance. 
 Project Management, Engineering and QA Career Path 
  

							
	 Engineering Project Management Track
	  	 Engineering Track
	  	 QA Track

	Program Manager	  	Senior Software Architect	  	Senior QA Analyst	  	Senior QA Manager
	Senior Project Manager	  	Software Architect	  	QA Analyst	  	QA Manager
	Project Manager	  	Associate Software Architect	  	Associate QA Analyst	  	Associate QA Manager
	Associate Project Manager	  	Technical Lead	  	QA Lead	  	
	Team Lead	  	Senior Software Engineer	  	QA Engineer	  	
		  	Software Engineer	  	Associate QA Engineer	  	
		  	Associate Software Engineer	  		  	

 Each position has a defined set of roles and responsibilities. The Virtusa defined roles and responsibilities are
in the “Virtusa Standard” column of each profile table. The Vignette Standard column represents equivalent roles from the Vignette HR job descriptions. 
 [*][*] 
 [*] 
 [*] 
 [*] 
 [*] 
  

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 Appendix G: Vignette Travel Policy 
  

 Attachment 2 
 Minimum Term shall mean thirty-six (36) months from the Effective Date. 
 Minimum Team Commitment shall mean [*] Virtusa GDC resources. 
 Minimum Termination Fee shall mean $[*]. 
 Effective Termination Date shall mean the date the Agreement is actually deemed terminated without regard to any notice provision. 
 For the
avoidance of doubt, any Minimum Termination Fee or other Termination for Convenience Fee payable hereunder is in addition to the fees which Virtusa will bill to Vignette (and which Vignette is obligated to pay) during the 180 day notice period based
on the Minimum Team Commitment or actual GDC billable resources, whichever is higher, as described herein. 
 The Termination For Convenience Fee due and
payable by Vignette under Section 8.1(B) and (E) of the Agreement is as follows: 
 1) If termination is pursuant to Section 8.1B (Termination
for Convenience) and the Effective Termination Date is prior to the end of the Minimum Term, the Termination For Convenience Fee is the greater of (i) [*]% of all remaining Vignette payment obligations solely for the GDC Resources (WORK ORDER
Number 1) (starting from the Effective Termination Date through the end of the Minimum Term based on the latest team size of GDC employees being paid for by Vignette at the time notice of termination is provided to Virtusa (or Vignette if under
Section 10.4(a)) or Minimum Team Commitment, whichever is higher, and the applicable daily rate which would be in effect during the remaining Minimum Term or (ii) the Minimum Termination Fee. Subject to the initial and continued compliance
of Vignette during the Transfer Right Term of the payment terms set forth below with respect to the Termination For Convenience Fee, the Termination For Convenience Fee grants Vignette the right to terminate the Agreement at its convenience prior to
the end of the Minimum Term and grants to Vignette the Transfer Right. See the example in the table below. 
 2) If termination is pursuant to
Section 8.1B (Termination for Convenience) and the Effective Termination Date is on or after the end of the Minimum Term, the Termination For Convenience Fee is the Minimum Termination Fee. Vignette will be obligated to pay such Termination For
Convenience Fee only if Vignette wishes, at its sole discretion, to obtain the Transfer Right (as described in Section 10.4a). If Vignette wishes to obtain the Transfer Right, Vignette will notify Virtusa in writing at least 180 days prior to
the Effective Termination Date. Failure of Vignette to notify Virtusa in writing within such 180 day period shall mean that Vignette does not wish to obtain the Transfer Right, and no Termination For Convenience Fee is owed by, nor is any Transfer
Right granted to, Vignette. At any time during the 180 day period, Vignette may, at its sole discretion, choose to obtain the Transfer Right and pay the Termination for Convenience Fee; however, such election will not have the effect of extending
the Transfer Right Term which will be deemed to have started at the beginning of the 180 day period. 
  

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 Appendix G: Vignette Travel Policy 
  

 Notwithstanding anything to the contrary, to the extent any Termination for Convenience Fee or Minimum Termination
Fee is due or payable hereunder, Vignette’s initial and continued right to the Transfer Right, as applicable, is expressly conditional on Vignette satisfying the below listed payment obligations in the periods set forth below (and the Transfer
Right will be suspended during any period of any non-compliance). Vignette’s obligation to pay the Termination for Convenience Fee or the Virtusa Change of Control Fee is expressly conditional on Virtusa satisfying its obligations under the
Agreement including, without limitation, Section 8.2, and Virtusa not taking any action, directly or indirectly, to discourage Virtusa GDC Resources from becoming Vignette employees including without limitation, making disparaging remarks about
Vignette or proposing counteroffers to such GDC Resources to attempt to maintain such employees as Virtusa employees. 
  

			
	 Date payment must be received by Virtusa:
	  	 Amount and Timing of Payment

	With Vignette’s Notice of Termination/Transfer Right Election	  	33% of Termination for Convenience Fee or Minimum Commitment Fee, whichever is applicable
		
	The first day of each month thereafter for the six months immediately following the Notice of Termination	  	50% of Termination for Convenience Fee or Minimum Commitment Fee, whichever is applicable, divided pro-rata on a monthly basis over the six month period
		
	The first day of each month starting at the beginning of month seven immediately following the Notice of Termination and for the three months thereafter	  	17% of Termination for Convenience Fee or Minimum Commitment Fee, whichever is applicable, divided pro-rata on a monthly basis over the three month period

 Note: The Virtusa Change of Control Fee will be payable in the same Amount and Timing of Payment as the
Termination for Convenience Fee or Minimum Commitment Fee, whichever is applicable, in the table above. 
 An example of the applicable Termination For
Convenience Fee is set forth below for illustrative purposes only: Example uses a team size of [*] even though the Minimum Team Commitment is [*] and an average daily rate of $[*] even thought the initial average daily rate is $[*]. 
 [*] 
  

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