Document:

Global Inside Sales Program Statement of Work

 Exhibit 10.1 
 

 
  
  
 GLOBAL INSIDE SALES PROGRAM (GIS) 
 STATEMENT OF WORK 
 VERSION: FINAL 
 DATE: March 31st, 2009 
  
 Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 
  

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 Table of Contents 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

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 This Statement of Work (“SOW”) defines the scope of services to be performed by Rainmaker
Systems, Inc. (“Rainmaker”) and along with the Master Purchase Agreement of February 14, 2006 reference number 3451-0207, and all applicable Ancillary Documents (the “MPA”) constitutes the entire agreement between Sun
Microsystems, Inc. (hereinafter “Sun”) and Rainmaker with respect to this engagement supporting Inside Sales Services. The effective date of this SOW shall begin on 12:01AM PST, April 1, 2009. (“Effective Date”)

 The SOW supersedes all other oral and written representations, understandings, or agreements relating to the scope of this engagement,
except for the MPA and the Application Services Agreement (“ASA”), and may not be amended except by the written mutual agreement of Sun and Rainmaker. In the event of any inconsistency between this SOW and the Master Purchase Agreement,
the order of precedence shall be as provided in Section 1.3 of the MPA, except where explicitly noted otherwise herein. Notwithstanding the foregoing, the ASA shall solely govern all terms of Sun’s rights and use of Rainmaker applications
(e.g. ViewCentral, LeadWorks and LeadWorks automation and Rainmaker Connect). Unless otherwise defined herein, all capitalized terms used in this SOW shall have the same meanings as the MPA, or where applicable, the ASA. 
 WHEREAS, Rainmaker and Sun entered into prior agreements, specifically, for Inside Sales Services effective in April 1 and May 1, 2009 and
for Applications Services effective in April 1 and May 1, 2009, which are similar services to this SOW; and 
 WHEREAS, the
parties desire to terminate the aforementioned prior agreements (i.e. SOWs 3, 4, 5 and 6) effective April 1, 2009 and replace those prior agreements with this SOW. 
 NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Rainmaker and Sun
agree as follows: 
  

	1	Definitions 

 In addition to the definitions
contained in the MPA, the following additional definitions shall govern this SOW: 
 3S – Sun’s Line of Business’
(LOB) including Systems, Software and Services 
 Accepted Lead – A BANT Lead generated from Sun funded Telemarketing projects

 Active Languages – languages currently in use in the provision of Services 
 Appointments – A BANT Lead that has a specified date and time for follow-up by either an Field Sales Rep, Inside Sales Representative or
Sun Partner 
 Augmenting data – Data that has been modified with additional entries or tags from its original form.

 BANT Lead – Contacts in LeadWorksTM that have been identified by Inside Sales Representatives to have the budget,
authority, need and timeframe to purchase Sun products or services within 12 months. 
 Business Hours – Call Center Service
Hours for each of the geographic areas being served by that center 
 Call—Any attempted dial whether connected or not which
may result in dialog or disposition. 
 Call Back—Case handled by means of a returned telephone call to the contact of record.

 Call Center —A Rainmaker owned and managed facility that performs Inside Sales Services within this SOW. 
 Campaign – A new area of business or activity for Inside Sales Representatives which requires leads, pipeline and revenue to be uniquely
reported. 
 Change Order – A writing signed by both Sun and Rainmaker for adding optional or other services, or otherwise
modifying existing services, under this SOW. 
  
 [****]=Certain
information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

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 Closed Loop – Tracking every contact through its final disposition. 
 Closed Opportunity – An BANT lead that has reached a SS6 stage in Siebel 
 Coverage Geography – Geographical coverage currently supported in a Rainmaker call center 
 Customer – Existing Sun Customer that currently utilizes one or more of Sun’s 3S’. 
 Dedicated To Sun—Time Sun is paying Rainmaker to have a dedicated resource performing their assigned tasks during their assigned hours.

 Dialog – Any discrete inbound or outbound conversation, either via e-mail or telephone call associated with a contact
profiling, lead generation, appointment setting or sales. 
 Escalation—The act of notifying Sun that Rainmaker has been unable
to resolve the applicable inquiry within the allotted time. Inquiries are “Escalated” when there is a requirement for Sun personnel to be involved in issue resolution. 
 Field Sales Representative – Sun’s field sales representative aligned to an Inside Sales Representative. 
 GEM—Sun’s geographic business entities. 
 Global Inside Sales Systems—Includes LeadWorks, LeadWorks Marketing Automation, Rainmaker Connect and ViewCentral Applications 
 GSS – Global Sales and Services. 
 GSSM – Global Sales and Services Marketing 
 Inside Sales Representatives (ISR) –
Phone-based sales representative that will manage the sales lifecycle of a contact from initial contact through to purchase in accordance with the terms of this SOW that may include Rainmaker, Sun or 3rd Party employees. 
 LeadWorksTM – Rainmaker’s proprietary customer management system that serves as Sun’s central repository of information related to Inside Sales Representative activities 
 LOB – Sun’s Line of Business including Systems, Software, Services 
 Microsite – A web site hosted by Rainmaker and integrated with LeadWorksTM to support the relationship and nurturing of a Sun business
opportunity. 
 Named Accounts – An account which has been assigned a Sun Field Sales Rep. 
 New Customer – A customer that has not purchased a product from Sun within 2 years of last purchase, or as agreed from time to time between
Sun and Rainmaker. 
 Partners – Sun Resellers, Distributors and System Integrators 
 Priority P1/P2/P3—The call priority which reflects the impact of a reported issue on Sun’s business, and determines the response
targets for the request. Sun specifies the Priority of the request, P1 being high priority and P3 being low priority. 
 Program
Languages – Languages currently supported in a Rainmaker Call Center based on a Sun request 
 QBR—Quarterly business
review. 
 Rainmaker Distributed Lead (RDL) – Lead Information template distributed from LeadWorksTM to various sales
channels. 
 Region – North America, Europe, APAC and Emerging Markets. 
 Rejected Lead – Failure to meet BANT criteria. 
 Resellers—a company or individual that purchases goods or services with the intention of selling them rather than consuming or using them. 
 Scorecards – Standardized evaluation guide managed by Rainmaker’s training Personnel. 
 Services – All services including Inside Sales or Professional services to be delivered by Rainmaker directly or indirectly through
subcontractors under this SOW. This does not include Rainmaker software licenses or products such as LeadWorks, Rainmaker Connect or ViewCentral. 
 Siebel – Sun GSS’ System of Record. 
 SLA – Service Level Agreement. 
 SunScreen— Internal Sun personal security check for contracted workers/employees. 
 Sun Materials – Specified documents produced by Sun provided to Rainmaker. 
 Supported Geography—Geographical coverage that can be supported from a Rainmaker Call Center 
 Supported Languages – Languages that can be supported from a Rainmaker Call Center 
 SWAN—Sun Wide Area Network. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

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 Tele Profiling – Process of obtaining high quality, accurate contact information.

 Top Accounts – Top 42 Commercial, Network Equipment Providers, Government, Education, Healthcare, and US Federal.

 Territory – a Sun sales area that can be defined by a zip or telephone area code that are represented by both Field Sales
and Reseller sales teams. 
 ViewCentral – Rainmaker’s hosted Inside Sales training and certification application

  

	2	Term and Termination 

 The term of this SOW
shall commence upon the SOW effective date and shall continue through 11:59PM PST, February 28, 2011 unless sooner terminated as provided herein. The term shall automatically renew after the initial term, for successive twelve (12) month
terms, unless Sun provides Rainmaker at least ninety (90) days prior written notice or, after the first renewal period, Rainmaker provides Sun with at least one hundred eighty (180) days prior written notice of an intention not to renew
this SOW under its then existing terms and conditions. The terms and conditions of the Master Purchase Agreement shall survive and apply to this SOW until this SOW terminates. The terms and conditions of the ASA shall survive and apply to Rainmaker
applications in accordance with the ASA. 
 Termination for Convenience 
 To the extent the termination provisions herein are inconsistent with those in the MPA, the termination terms herein shall govern this SOW.
Otherwise, the termination provisions in the MPA, or ASA as applicable, shall apply. 
 After the initial twelve (12) months of the
Term, Sun may terminate this SOW for its convenience, by providing at least ninety (90) days prior written notice to Rainmaker. In the event of such termination Sun, in addition to any charges due in accordance with this SOW, shall pay to
Rainmaker, on or before the commencement of the Termination Assistance Services as described in Section 5.7.3, an amount equal to the total amount invoiced, exclusive of one-time and non-recurring charges, during the six (6) months
immediately preceding the date of such notice, divided by six (6) and multiplied by two (2). Rainmaker may not terminate this Statement of Work for convenience. The terms of this SOW shall be binding upon the parties successors and assigns.

 Termination for Cause 
  

	 	1.	Termination for Default 

 Either party may
terminate this SOW if the other party has experienced a default set forth below: 
  

	 	1.	Rainmaker Default. For the purposes of this SOW, a default shall have occurred with respect to Rainmaker, if Rainmaker fails to perform or comply with any material term or
condition of this SOW or governing MPA. 

  

	 	2.	Sun Default. For the purposes of this SOW, a default shall have occurred with respect to Sun if: 

	 	¡	Sun shall fail to make a payment to Rainmaker under the SOW; 

	 	¡	Sun fails to perform or comply with any material term or condition of this SOW or governing MPA. 

  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been
requested with respect to the omitted portions. 
  

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 For the purposes of this SOW, a material default shall have occurred with respect to either party if
such party ceases to do business as a going concern (a corporate consolidation, merger, reorganization or acquisition through which a party may be succeeded in its business by another entity shall not in and of itself be deemed to be ceasing to do
business); or becomes insolvent, makes a general assignment for the benefit of creditors, files a voluntary petition of bankruptcy, suffers or permits the appointment of a receiver for its business or assets, becomes subject to any proceeding under
U.S. bankruptcy law, or has wound up or liquidated its business voluntarily or otherwise; or as otherwise defined in Section 14 – Term and Termination in the MPA. 
 Default Notice. Upon the occurrence of a default as defined herein, the non-defaulting party shall issue a written Notice of Default to the
other party. Except as otherwise provided herein, the non-defaulting party may terminate this SOW thirty (30) days after issuance of the Notice of Default, unless the defaulting party has cured such default within the thirty (30) day
period or such longer period as may be required to cure such default, provided that the defaulting party has, within said thirty (30) period commenced and is diligently pursuing an effective cure. 
 Avoiding Default. A termination for default will not be effective until the Chief Executive Officers (or their designees) of Rainmaker and Sun
have attempted for thirty (30) days, in good faith, to resolve the issue/situation in question to avoid default and either party has determined that continued discussion will be unproductive. 
  

	 	2.2.3	Termination for Cause 

 Termination for
Cause. In the event that Performance under this SOW results in Termination Triggers that are not resolved or cured in accordance with the Avoiding Default procedure set forth above, , Sun, at its sole discretion, may terminate this SOW upon
thirty (30) days prior written notice, and will not be obligated to pay any fees under this SOW other than fees for Services delivered prior to the notice and Deliverables received by Sun whether billed or unbilled and any charges due in
accordance with any Termination Assistance received. Upon notification of termination, Rainmaker must begin to provide Termination Assistance Services as provided for in this SOW under the then current or otherwise agreed fee structure. 

2.2.3.1 Termination Events. The occurrence of any of the following events (“Termination Triggers”) shall constitute grounds for
Termination for Cause: 
 Rainmaker achieves a Performance Standard of Critically Below Expectation for any SLA in effect for three
(3) consecutive Performance Periods and, within thirty (30) days following the third occurrence, has not achieved a minimum Performance Standard of Below Expectation for each of those SLAs that were Critically Below Expectations in the
prior periods. 
 Rainmaker achieves a Performance Standard of Critically Below Expectation for any SLAs in effect for three (3) of
five (5) consecutive Performance Periods. 
 2.2.3.2 Termination Event Exclusions. Termination Triggers, or portions thereof,
may be modified, exempted or excluded by any express provisions of this SOW. Under no condition shall Performance in the first one hunderd and twenty (120) days of the Term of this SOW constitutue grounds for Termination for Cause. 

 
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

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 2.2.3.3 Notice and Waiver. In the event that a Termination Trigger exists, Sun must notify
Rainmaker in writing of its intent to terminate this Agreement within thirty (30) days of the occurrence of such trigger. In the event that notice is not given, Sun’s right to terminate is waived. Waiver of or failure to exercise a right
for termination for one occurrence does not prevent, exclude or limit Sun from invoking this right for future occurrences. 
  

	   	Services 

 General Scope and Description of
Services 
 Under this SOW, Rainmaker will provide Sun with Services during Sun Business Hours, excluding Sun Holidays and Sun Shut Down
Periods, on a global basis. Rainmaker will provide personnel with appropriate skill sets and experience to comply with the terms and performance requirements of this SOW. Rainmaker will act as a non-exclusive “Global Inside Sales vendor”
to provide Inside Sales services and other related support services, directly and indirectly through third-party providers, as provided herein. 
 **** 
 Services Delivery 
 Services will be delivered globally in the geographies and under the time tables in this SOW or otherwise requested by Sun and consented to by Rainmaker in writing, whose consent shall not be unreasonably withheld
or delayed. **** 
  

	 	3.1.1.1	Call Center Hours of Operation 

 Rainmaker managed
Call Centers will be staffed and operated in a manner necessary to provide Services during the Normal Business Hours for each of the geographic areas being served by that center. Rainmaker application services necessary for the provision of Services
under this SOW will be provided in accordance with the SLA Exhibit to the ASA to support the activities of the Call Centers and remote users. Services will be provided in accordance with Performance levels set forth in this SOW. Changes to Business
Hours, countries, geographies or languages supported will be managed under the Change Order provisions of this SOW, but any changes to Rainmaker applications governed by the ASA shall be documented in accordance with the ASA terms. 
  

	 	3.1.1.2	Locations 

  

	 	3.1.1.2.1    	The parties agree that other than the requirement that Rainmaker operate Call Centers (Service Locations) in locations that are commercially and economically suitable to satisfy
the provisions of this SOW, there is no provision in this SOW that requires Services to be delivered from specific location(s) other than the provisions specifically for Government Calls as agreed in Section 16.11 of the MPA – Government
Calls. 

  

	 	3.1.1.2.2    	Changes in Service Locations The parties agree to the following terms with regard the changing of Service locations supported in this SOW. 

  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

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 1.2 Changes in Active Service Locations **** 
 Supported Languages 
 Rainmaker will provide Services
to Sun Customers, Sun employees and Sun Partners using languages appropriate to the geography and individuals being served. Rainmaker initially agrees to provide Services using regional centers designated to support the countries and languages as
outlined in the Table A below. The process of adding or removing language is described in Section 3.11 – Changes in Supported Languages. Sun is responsible for reviewing and approving language and dialects for use in each geography where
Services will be provided. 
 Table A: Supported Languages and Geographies 
 

 
  

	 	3.11	Adding Supported Languages 

 Sun may request that
additional languages be added to the program via the Change Order process. The addition of new languages to the program is subject to (i) the commercial 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

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availability of the language skill at the location requested (ii) and the agreement that Sun will pay any cost associated with developing or adapting training materials in said language, and
(iii) the provision by Sun of adequate time to hire and/or train individuals in the new requested language. 
  

	 	3.12	Removal or Relocation of a Program Language. 

 In
the event that Rainmaker makes a request to Sun to remove or relocate a Program Language that is not currently an Active Language, Sun may not object unless the change materially impacts that value of this SOW or Sun’s cost relating to this
SOW. In the event that Rainmaker wishes to remove or relocate an Active Program Language, the request must be handled through the change order process. Sun may not object to the change if the language has become commercially unavailable. 

 

	 	3.13	Changes in Supported Languages. 

 Rainmaker may
request the removal or reassignment of any program language related to a Call Center using the Change Order process. Rainmaker must have approval from Sun to remove or reassign any program languages for Services currently being delivered under the
SOW. Sun agrees it will not unreasonably withhold or delay such approval. 
  

	 	3.14	Services Description by Role/Type 

 Inside Sales
Roles and Responsibilities 
 The Inside Sales Representative (ISR) objective shall be to enable Sun’s Field Sales Reps to achieve
an increased revenue target. Each ISR will be aligned directly with one or more Field Sales Rep to drive such incremental revenue in the accounts or territories assigned to that Field Sales Rep. Alignment will be gauged on a territory by territory
basis. 
 Sun’s field sales representatives sell directly to Customers and work with Resellers on opportunities. ISRs will take
guidance from Sun Field Sales Reps on working with Resellers and will pass leads to Resellers as directed by Sun through the appropriate lead distribution system. ISRs must make commercially reasonable efforts to develop and maintain good
relationships with Resellers. 
 Tasks that may be performed include: 
  

	 	¡	Management of inbound and outbound customer inquiries and requests 

	 	¡	Providing answers to customer inquiries regarding Sun products and services 

	 	¡	Follow up on leads 

	 	¡	Identify new contacts and opportunities 

	 	¡	Systematically drive marketing programs 

	 	¡	Engage in self directed education on Sun products 

	 	¡	Organize group briefings as required 

	 	¡	Develop and nurture relationships with current customer contacts 

	 	¡	Discover and develop new contacts 

	 	¡	Update LeadWorks and Siebel Systems on a regular basis 

	 	¡	“Call This Contact Now” – priority handling based on customer behavior 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with
respect to the omitted portions. 
  

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	 	¡	Close deals where appropriate 

	 	¡	Set appointments for Field Sales Reps – Sun and VARs 

	 	¡	Manage opportunities they identify and track to close 

	 	¡	Manage opportunities delegated to them and track to close 

	 	¡	Manage self generated and delegated opportunities in Siebel 

	 	¡	Develop relationships with partners appropriate to their allocated territory 

	 	¡	Manage self generated and delegated opportunities in Siebel 

	 	¡	Feedback to Field Sales Rep and/or other involved parties 

	 	o	Daily contact with their assigned Sun Rep to discuss new opportunities, new leads, appointments set, situation tactics and generic market information 

	 	o	Scheduled weekly contact to report against targets, objectives, jointly update Siebel and plan strategy for the coming week 

	 	o	On a quarterly basis, Sun Rep and the ISR will meet via phone or in-person to review targets, review progress against plans and to revise the plans in the light of current status

 Field sales alignment responsibilities. 
 Rainmaker and Sun will make commercially reasonable efforts to build strong working relationships in order to achieve their revenue objectives. In order to establish the team from the outset it is expected that the
both the Field Sales Rep and the ISR will: 

	 	¡	Meet in-person or by phone within two (2) weeks of introduction to discuss rules of engagement, data availability, personal preferences, and outline territory financial
objectives 

	 	¡	Within four (4) weeks the Field Sales Rep and Inside Sales Rep will have agreed a joint plan for a ninety (90) day and twelve (12) month horizon. This plan should
include specific targets that the Inside Sales Rep will deliver to the team objective and how this will be done. 

	 	¡	Sun Field Sales Rep and ISR will setup weekly formal meetings to discuss quota and target accounts focus for the week/month/quarter/year. 

	 	¡	Daily interactions on call and opportunity status updates when necessary 

	 	¡	Access to each other’s calendars for appointment setting 

	 	¡	Invitation to team events in the LOB 

	 	¡	Shared access to contacts relevant in the sales process including customers, resellers, or Sun internal contacts 

 Inside Sales Managers 
 Main areas of
responsibility will include the organization, motivation and the leadership of a group of Inside Sales Reps. Inside Sales Managers will be responsible for the individual combined performance of the team and for ensuring that everyone within the team
reaches their targets. Inside Sales Managers will be expected to deliver personal development, mentoring, sales skills and guidance on best practice and personal productivity to continuously develop individual Inside Sales Reps. They will also be
responsible for the incentive schemes and motivation of team members and offer various forms of support and drive in order to reach and exceed any given sales targets. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with
respect to the omitted portions. 
  

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	 	¡	Build relationships with Sun Field sales, Inside Sales and Field Sales Managers 

	 	¡	Supervising, motivating and monitoring team performance 

	 	¡	Allocating data sets to sales executives 

	 	¡	Setting / implementing and monitoring targets 

	 	¡	Liaising with other line managers 

	 	¡	Reporting back to senior managers 

	 	¡	Monitoring the quality and effectiveness of the Inside Sales Rep to Sun rep relationship 

	 	¡	Inspecting the satisfaction of both the Inside Sales Rep and Sun Rep 

	 	¡	Ensuring that the opportunity presented is adequate to ensure targets are met 

	 	¡	 Liaising with 3rd parties (which may include some selling) 

	 	¡	Maintaining detailed knowledge of the Sun’s products or services 

	 	¡	Keeping abreast of competitor movements 

 Global
Inside Sales Training and Quality Manager 
 To the extent services are required by Sun, a change order will be required. Deploys training
system to both Sun and Rainmaker. Responsible for working with Inside Sales managers as an escalation point for training or quality issues on a global basis for Sun or Rainmaker Inside Sales employees. 
  

	 	¡	Course development for GTP-specific content for: 

	 	o	TSRs 

	 	o	Inside Sales Managers 

	 	o	Sun Sales Managers – Field and Inside Sales 

	 	o	Sun TSRs 

	 	¡	Training delivery both live and through ViewCentral 

	 	¡	Certification program 

	 	¡	Assessment program 

	 	¡	Corrective action program 

	 	¡	Monitoring, Coaching & Feedback 

	 	¡	Facilitation of Ongoing Inside Sales representatives Training 

	 	¡	Facilitation of Call Recording 

	 	¡	Reviewing Key Performance Indicators numbers 

	 	¡	Ongoing Representative Performance Evaluation, with weekly usage of Rep Call Evaluation Forms 

	 	¡	Microsite Process Training 

	 	¡	Administer weekly rep improvement plans 

	 	¡	Weekly sales pipeline audit for completeness 

	 	¡	LeadWorks Closed Sale LIT verification and processing 

	 	¡	Chat transcript review & auditing 

	 	¡	Conduct and facilitate all Inside Sales Training (both replacement and new team on boarding) 

	 	¡	Liaison for Sun Quality Control and Skills Calibration 

	 	¡	Work with Sun contacts to continue to evaluate and improve all training plans across Inside Sales programs 

  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

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 ViewCentral: Learning Management Application Service 
 The terms of use of this application are governed by and set forth in the ASA. Rainmaker’s ViewCentralTM platform will be utilized as the
global training and quality management system for all knowledge management, training, certification and tracking of all ISRs and Inside Sales Management. 
 Sun may request Rainmaker to facilitate the Sun Employee on-boarding process for Inside Sales through the change order process. Rainmaker requires a signed change order agreed upon by both parties which shall set
forth rates Sun will be obligated to pay for such on boarding services, as well as the scope of such services, and will have a minimum of 30-days to prepare the facilitation process/services 
  

	 	3.1.5	Professional Services 

 To the extent professional
services are required by Sun, a change order will be required. Rainmaker will provide professional services to Sun on an ongoing basis throughout this program as detailed below. In the event that additional deliverables or services are requested,
Rainmaker will require a Change Order. Rainmaker and Sun may agree to modify the resources and organization structure via change order process, to ensure the appropriate alignment structure is built according to Sun’s business needs.

  

	 	3.1.5.1	Data and Reporting Services 

 Focuses on the flow
of data among Sun and Rainmaker systems ensuring quality and consistency. 

	 	¡	Data Migration 

	 	o	Siebel 

	 	o	Rep Mapping 

	 	o	Partner Mapping 

	 	¡	Standard report Set-up 

	 	¡	Lead Routing and Distribution 

	 	¡	SFTP Secure data transfer management 

	 	¡	Data standardization 

	 	¡	Daily Flash 

	 	¡	Region, GEM & LOB Dashboards 

	 	¡	Data quality reviews exports 

  

	 	3.1.5.2	Project Management Services 

 In cooperation with
the Sun Project Manager, create and maintain a project plan that communicates tasks, milestone dates, status, and resource allocation. 

	 	¡	Overall Project Schedule 

	 	¡	Weekly Dashboard 

	 	¡	Task Tracking System 

	 	¡	Test Plan 

  

	 	3.1.5.3	Client Marketing Services 

 Rainmaker will provide
client marketing professionals to manage the following deliverables: 

	 	¡	Marketing reply configuration 

  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

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	 	¡	Customer ID embedded into website and emails 

	 	¡	Assistance with FAQ, email, and web content 

	 	¡	Email template design and production 

	 	¡	Website template design and production 

	 	¡	Configuration of marketing automation system 

	 	¡	Set-up of marketing automation reporting tools 

  

	 	3.1.5.4	Business Analyst Services 

 Design and
documentation implementation details for program configuration. 

	 	¡	Business Requirements Document 

	 	¡	Use Cases 

	 	¡	Country Services Specification 

	 	¡	Data Mapping 

	 	¡	System settings and options 

	 	¡	Unit, integration and acceptance testing 

  

	 	3.1.5.5	Business Solutions Architecture Services 

 Ongoing
leadership and support for all Sun Global Inside Sales projects and deliverables 

	 	¡	Global Inside Sales Program Architecture 

	 	¡	Alignment of Rainmaker technologies, business processes and call center operations with Sun business requirements 

	 	¡	Alignment of Sun and Rainmaker resources in business strategies and process design between both organizations 

  

	 	3.1.5.6	Force.com Development Services 

 Configuration and
development of LeadWorks to specific requirements in the Force.com application code base. 

	 	¡	Configuration and development of automated workflows 

	 	¡	Configuration and development of automated triggers 

	 	¡	Ongoing Quality Testing 

	 	¡	Localization Support for deployment into new Coverage Geographies 

	 	¡	Ongoing Modifications to Page Layout Design 

 Force.com Developer will also provide the following integrations with LeadWorks: 
  

	 	o	CTI Client Integration 

	 	o	Integration with Siebel / LDI 

	 	o	Integration with Sun GSSM Instance 

 All
integration work referenced above shall be assigned to Sun from Rainmaker in the event of Rainmaker’s bankruptcy or insolvency. Any object code developed as a result of these services will be placed in Escrow per the Addendum to the MPA.

  

	 	3.2	Customer Complaint Handling 

 Rainmaker will
document all Sun Customer complaints, which are directly made to Rainmaker, and 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

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deliver the documentation to Sun, in accordance with the then-current documented Escalation Process and Procedures. Sun will provide a copy of such process to Rainmaker or access to an on-line
site for Rainmaker to review such process. 
  

	 	3.3	New Process Development 

 Rainmaker will work
diligently and cooperatively with Sun to support, in a commercially reasonable manner, the development, testing and deployment of new or improved process, programs, procedures and systems that involve the scope of this agreement and impact the
delivery of the Services. These services will be performed on a time and materials basis. 
  

	 	3.4	Products, Services and Solutions Supported 

 Sun and
Rainmaker will mutually agree on a recurring and ongoing basis as to the Sun products specifically supported in this Statement of Work. Sun shall provide Rainmaker with all information and documentation needed by Rainmaker to support Sun products.
Any services provided for additionally supported products shall be performed pursuant to a Change Order signed by both parties. 
  

	 	3.5	Restrictions on Certain Orders in Canada. 

 Whenever
Workers located in Canada have knowledge that a sales lead, opportunity or order will or is likely to involve an ultimate destination subject to U.S. embargo or trade restrictions, (the list of countries currently subject to US embargo can be found
at: https://www.sun.com/sales/its/countries/Embargoed.html), they must immediately inform the Sun representative whose account or territory they
are supporting or their assigned Sun representative, and stop all work on that sales lead or opportunity. The Sun representative will take over the sales lead, opportunity or order and the Sun representative will be responsible for all subsequent
communications with the customer, partner, or reseller. 
 Sun will provide the following: 
 Key Sun Functions: Sun will perform the key functions described below. 
  

	 	(a)	Service Delivery; 

 (i) Monitor ongoing delivery of
services and attainment of Service Levels; 
 (ii) Implement and coordinate within the management reporting processes for Service Levels
and Performance Standards; 
 (iii) Address disputes between Rainmaker and Sun and take escalation actions as necessary; 
 (iv) Review the root cause analysis submitted by Rainmaker and track any corrective actions to completion; 
 (v) Provide the infrastructure for and access to the systems and applications that are required for Rainmaker to meet its contractual obligations and
identified in Schedule E – Technical Support Requirements. Sun or its designated service partner will provide the applications and application infrastructure with an availability and performance level that is necessary for Rainmaker to
satisfactorily perform the Services and to its obligations under this Statement of Work. 
  

	 	(b)	Relationship Management; 

  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 14 of 33 

 (i) Provide access and support for the necessary interaction between Rainmaker ISR and ISR Managers
and Sun employees to which they are assigned to work with. 
 (ii) Act as liaison between Sun Business Units and Rainmaker to address
service requirements; 
 (ii) Facilitate customer relationship between individual Business Units to support agreed to outcomes.

  

	 	(c)	Agreement Management; 

 (i) Monitor the terms of
the Agreement and comply with the terms and conditions specified; 
 (ii) Maintain documentation and records to support the Agreement
revision process and Dispute resolution process; and 
  

	 	(d)	Strategy and Direction; 

 (i) Jointly establish
with Rainmaker the Steering Committee; 
 (ii) Communicate information regarding the Sun Services strategy, architecture, standards and
policies needed for Rainmaker to successfully accomplish its tasks as service levels; 
 (iii) Participate in and support the development
of program metrics and management processes; 
  

	 	(e)	Transition Management; 

 (i) Oversee any transition
of all in scope activities to from Sun to Rainmaker and provide any project management resources that may be needed. 
  

	 	3.6	Disaster Recovery and Business Continuity Plan 

 Within ninety (90) days of this agreement Rainmaker will develop and attach to this agreement as Schedule G a mutually approved Disaster Recovery and Business Continuity Plan. Rainmaker will be responsible for development of an
approved plan, its documentation, and routine assurance checks that the parties are prepared to execute in accordance with the plan in a disaster situation. Until such time as this Plan is complete and approved, Rainmaker’s corporate Disaster
Recovery and Business Continuity plan shall prevail as the plan and process of record. Rainmaker will provide Sun with such the plan upon request. Parties agree to develop a common plan for Disaster Recovery and Business Continuity to be updated
from time to time, or as requested by either party, 
  

	4	Staffing Levels and Revenue Assignment 

  

	 	4.1	Staffing and Staffing Levels 

 Sun agrees to staff
ISR’s in Rainmaker Call Center Locations and not less than **** Inside Sales Manager for **** the program at any time. 
  

	 	4.1.1	Initial Program Staffing Commitment 

 As of April 1st, 2009 (effective date) Sun agrees to staff ****
with a minimum level of **** ISR’s and **** Inside Sales Managers. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 15 of 33 

	 	4.1.2	**** Facility Minimum Staffing Commitment 

 On or
before ****, 2009, Sun agrees to a staffing commitment in the **** Facility with a minimum of **** ISR’s for **** , after which **** will be required. 
  

	 	4.1.3	Program Minimum Staffing Commitment 

 Sun agrees to
staff a minimum of **** ISR’s on a global basis by **** , 2009. Rainmaker will require the stated minimum staffing commitment of ISRs and ISR Mangers to maintain the pricing set forth in this SOW, After **** , 2009 the number of ISR’s or
ISR Managers fall below the required minimum, Rainmaker and Sun will agree on the corrective price increase. 
  

	 	4.1.4	Change in Staffing Levels 

 All staffing changes
are subject to the provisions of Section 3.11 – Changes in Supported Languages of this SOW. For any change in staffing level as defined below, Rainmaker will adjust and pro-rate invoices based on actual days services were performed during
the period. 
  

	 	4.1.4.1	Program Resource Changes by Sun 

 All changes in
program commitments and personnel assignments will be managed via the change order process unless specifically permitted by a provision of this section. 
  

	 	4.1.4.2	Addition to Program Resource by Sun 

 Rainmaker
requires a notice of staff increase at least **** prior to the end of the month. Within **** of notification, Rainmaker and Sun will mutually agree and sign a change order documenting the scope of the staff increase. The change order effective date
will begin no later than on the first day of the following month. Rainmaker will be required to have said staff delivering Services on behalf of Sun within **** of change order effective date. Requests for increases in program staff by Sun are
limited to **** ISRs within **** period unless otherwise agreed by Rainmaker. 
  

	 	4.1.4.3	Changes to program resources by Sun. 

 Sun is ****
to make changes in staffing as provided for in section 3.5.11(B) of the MPA. 
  

	 	4.1.4.3	Program Staffing Changes by Rainmaker. 

 Unplanned
Staff Replacements or Attrition. The parties acknowledge that unplanned changes will occur from time to time and Rainmaker will be required to notify Sun within **** of such event, and provide an interim coverage plan within **** after said
notification. Rainmaker will replace the ISR within **** of Sun written approval on Rainmaker’s replacement plan. 
  

	 	4.1.4.4	Program Reassignment 

 Rainmaker may request the
reassignment of Rainmaker personnel with **** notification to Sun. Unless expressly permitted by Sun, Rainmaker shall not permit said employee to deliver services to a Sun Competitor within the **** following the transfer. The requirement for notice
and prior plan to replace is waived if it is determined by Rainmaker that immediate removal of personnel is necessary to protect either party’s interests. 
  

	 	4.1.5	Restricted Transfer of Staff 

 Sun shall determine
and advise Rainmaker of who is deemed **** and may agree to waive the transfer of staff restriction with prior written notice. For purposes of this SOW **** . 
 If ISR’s are removed from the program due to Sun-initiated replacement or reduction, this section shall not apply and Rainmaker ISR’s may be transferred ****. If ISR’s are removed from the
program due to Rainmaker-initiated replacement or reduction, ISRs are restricted from working on **** their last billable day on the Sun program. 
 If the contract is terminated by Sun pursuant to its rights under Section 13.3 of the MPA, Term and Termination, Rainmaker ISRs may not be transferred **** their last billable day on the Sun program.

  
 [****]=Certain information has been omitted and filed
separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 16 of 33 

	 	4.1.6	Hiring of Rainmaker Inside Sales Representatives 

 Sun is required to notify Rainmaker **** in advance of any intention to hire a Rainmaker ISR into Sun Field Sales team. Rainmaker, at its sole discretion, will accept or reject the request to recruit and hire said Rainmaker ISR. No
Rainmaker ISR can be recruited or hired by Sun into any role outside of a Field Sales position, and specifically not for a field sales or similar ISR role within Sun. Sun may offer employment to any Rainmaker ISR, after Rainmaker’s
acceptance, who was dedicated to providing the Services during the period of **** prior to the Expiration Date or **** prior to the date of termination, whichever is applicable; provided, however, that such employment with Sun shall not commence
until after the Expiration Date, or termination of this SOW, whichever occurs first. Nothing in this SOW shall prevent Rainmaker from making counter-offers to such employees. Notwithstanding the foregoing, in the event Sun hires a
Rainmaker employee into a Field Sales or similar position, Sun shall owe and pay **** . Notwithstanding the foregoing, Sun shall not solicit or hire Rainmaker managers or technical staff. Additionally, if Sun elects to terminate this SOW, Sun
may not hire such ISR’s until **** after termination of this SOW. 
  

	5	Program Management and Governance 

  

	 	5.1	ISR Sales Coverage Assignment 

 It is the sole
responsibility of Sun to establish and maintain the requirements for ISR Sales Coverage. Sun may define, or redefine, a Sales Coverage Assignment or Sales Assignment based on any grouping of named Sun accounts, defined geographic territories or
countries, assigned Sun Field Sales Representatives or Sun products. Sun shall have the right to change existing sales assignments as it deems necessary. 
  

	 	5.2	Sun Requirements for Assigning Coverage 

  

	 	(i)	Sun will determine and deliver in writing to the assigned Rainmaker manager any new Assignments or changes to existing Coverage on or before the fifteenth (15) day of the
preceding month in which the changes are to take effect where practical; 

  

	 	(ii)	Account Coverage assignments and any concomitant responsibilities will be clearly defined in a manor suitable to communicating them to individual ISRs; 

 

	 	(iii)	Coverage Assignments must sufficient in scope to generally support the associated expectations of goal achievement and performance; 

  

	 	(iv)	sufficient information and training and materials are available to support the expectation of performance; and 

  

	 	(v)	To the extent that the assignment of coverage would require an ISR to change their assigned work hours, Sun must provide Rainmaker with at least forty-five (45) days notice
before making such assignment. 

  

	 	5.3	Rainmaker Requirements Relating to the Assignment of Coverage. 

  

	 	(i)	Rainmaker must communicate Account coverage assignments to ISRs on a timely basis; 

  

	 	(ii)	manage and assist in the transition of any existing account coverage responsibilities as appropriate and ensure the timely assumption of new coverage responsibilities by the ISR;

  

	 	(iii)	Rainmaker must ensure that each ISR clearly understands the scope of their coverage assignment and any other skills and duties required to carry out their responsibilities and
expectations of performance; and 

  
 [****]=Certain
information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 17 of 33 

	 	(iv)	Communicate back to Sun and request reassignment should Rainmaker feel that the individual may not possess the language skills, qualifications or other characteristics necessary
to satisfactorily carry out the responsibilities of the Coverage Assignment. 

  

	 	(v)	**** 

  

	 	5.4	Rainmaker Sun Requirements for the Establishing Performance Goal Requirements Sun must provide: 

  

	 	•	 	 A clear metric definition and means of measurement or calculation and existing means of measurement and reporting 

  

	 	•	 	 performance requirements for activities that are required within the scope of the SOW; 

  

	 	•	 	 a period in which to measure the performance goal; 

  

	 	•	 	 a clear process or policy for Rainmaker to use in assigning performance goals to individual ISRs or the specific goal(s) for unique coverage assignments;

  

	 	•	 	 **** notice to Rainmaker when changes in process, policy or individual quota assignments have been changed; 

  

	 	•	 	 the performance goal must have a satisfactory basis for being achievable given the general skills and coverage assignments of the ISRs to which they
pertain. 

  

	 	5.5	Rainmaker Requirements Relating to the Assignment of Performance Goals. Rainmaker must: 

  

	 	•	 	 Be solely responsible for the method of measurement, management, compensation and corrective action for ISRs as it relates to their individual performance
achievement; 

  

	 	•	 	 ensure that goals are assigned consistently in accordance with documented policies, processes and requirements; 

  

	 	•	 	 must develop a means of managing and reporting performance in the aggregate back to Sun in a manner consistent with any related SLA.

  

	 	5.6	Other Responsibilities 

 Steering Committee.
Sun and Rainmaker shall establish a Steering Committee, and each party will appoint an equal number of members to such committee, not to exceed a total of six (6) persons. Such Committee shall consist of the Sun Contract Manager, the Rainmaker
Client Delivery Executive and other management representatives designated by the Parties. The Steering Committee shall meet as needed for the purpose of reviewing each party’s performance hereunder, determining direction and priorities for
Sun’s business process needs, and resolving any disputes between the Parties. 
 Meeting Frequency. The Steering Committee
shall meet as often as the Parties reasonably deem necessary, but no less frequently than quarterly. Such representatives shall conduct quarterly quality and/or operational reviews, discuss any problems or disputes, and shall negotiate in good faith
in an effort to resolve any such disputes without the necessity of any action by the executive management of the Parties or their designees. 
 Coordination with Sun and Sun’s Partners. Sun will deliver itself and/or will use other vendors to provide services to its Customers. Rainmaker agrees to work with Sun, or Sun’s vendors, to 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 18 of 33 

 
provide as Sun directs Rainmaker and/or as appropriate for the appropriate provision of Services under this Statement of Work. In the event that Rainmaker encounters difficulties with Sun or
Sun’s vendors, Rainmaker shall immediately notify Sun thereof in writing and Sun shall resolve the issues with its vendors in order to enable Rainmaker to provide Services. 
 Meetings. Rainmaker shall participate in meetings as requested by Sun to facilitate the efficient and effective provision of Services under
this Statement of Work agreed to hereunder. The purpose of such meetings will be to review Rainmaker’ operational performance, provide general business updates, present relevant forecasts and updates, identify any process improvement
opportunities, review quality assurance programs, assess and address the results of any audits or surveys, and address any other issues raised with reasonable advance notice by either party. Each party will ensure that each such meeting is attended
by such personnel as are appropriate in light of the meeting’s agenda. 
  

	 	5.7	Facilities 

  

	 	5.7.1	Sun Facilities 

 Sun may provide Rainmaker with
access to the specific Sun facilities (or equivalent space) described in the SOW (and no other Sun facilities unless expressly agreed to in writing by Sun) for the number of Rainmaker personnel (and their replacements, if any) solely as necessary
for Rainmaker to perform its obligations under this SOW and as otherwise required for temporary use as needed for the performance of the Services on an incidental basis. All Sun owned or leased assets provided for the use of Rainmaker under this SOW
shall remain Sun facilities unless Sun otherwise agrees in writing. In addition, all improvements or modifications to Sun facilities requested by Rainmaker shall be (i) subject to review and approval in advance by Sun, (ii) in strict
compliance with Sun’s then-current policies, standards, rules and procedures, (iii) performed by and through Sun at Rainmaker’s expense and (iv) may not include any naming of the Sun facilities or a portion thereof with the names
or trademarks of Rainmaker. Rainmaker acknowledges and agrees that the facilities to be provided by Sun are sufficient for performing the Services and for satisfying Rainmaker’s responsibilities under this Agreement. 
  

	 	5.7.2	Furniture, Fixtures and Equipment 

 Sun may provide
office space and office furniture for the number of Rainmaker personnel (and their replacements, if any). The office space and office furniture provided by Sun for the use of Rainmaker personnel will be generally comparable in quality to the office
space and office furniture provided to (i) the Sun personnel prior to the date hereof; or (ii) if better in quality, the then-standard office space and office furniture provided to similarly situated Sun employees. Rainmaker shall be
financially responsible for providing all other office space, office furniture and fixtures needed by Rainmaker or Rainmaker personnel to provide the Services, and for all upgrades, replacements and additions to such office furniture or fixtures;
provided that such office furniture and fixtures must be approved in advance by Sun and meet Sun’s then-current standards; and provided further that Rainmaker shall use commercially reasonable efforts to purchase and use surplus Sun furniture
and fixtures to the extent available. Rainmaker personnel using the office facilities provided by Sun will be accorded reasonable access to the communications wiring in such facilities (including fiber, copper and wall jacks) and the use of certain
shared office equipment and services, such as photocopiers, local telephone service, telephone handsets, mail service, office support service (e.g., janitorial), heat, light, and air conditioning; provided that such access and usage shall be solely
for and in connection with the provision of Services by such Rainmaker personnel. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 19 of 33 

	 	5.7.3	Physical Security 

 Sun is responsible for the
physical security of the Sun facilities; provided, that Rainmaker shall be responsible for (i) compliance with Sun’s physical security standards, requirements and procedures provided to Rainmaker by Sun then in effect at the Sun facilities
and (ii) the safety and physical access and control of the areas that Rainmaker is using in performing the Services and Rainmaker shall not permit any person to have access to, or control of, any such area unless such access or control is
permitted in accordance with control procedures approved by Sun or any higher standard agreed to by Sun and Rainmaker. vacate and return such Sun facilities (including any improvements to such facilities made by or at the request of Rainmaker) to
Sun in substantially the same condition as when such facilities were first provided to Rainmaker, subject to reasonable wear and tear, and use all reasonable efforts to ensure that no business visitor or invitee commits, any act in violation of any
laws in such Rainmaker-occupied Sun facility or any act in violation of Sun’s insurance policies or in breach of Sun’s obligations under the applicable real estate leases in such Rainmaker occupied Sun facilities (in each case, to the
extent Rainmaker has received notice of such insurance policies or real estate leases. 
  

	 	5.7.4	Governance 

 Dispute Escalation. The Parties
shall manage any disputes arising out of this SOW under the Avoiding Default provision in this SOW, and in the event that does not resolve the issue then in accordance with Section 15.2 Dispute Resolution of the MPA. 
 Upon expiration or termination of a Statement of Work for any reason, Sun will pay to Rainmaker all amounts due to Rainmaker for all Services
provided and expenses incurred (including those expenses, if any, that, instead of being concurrently billed, have been included in future payments to be made by Sun) through the effective date of such expiration or termination. Upon Termination of
this Statement Of Work, Rainmaker agrees to transfer the knowledge gained during the project back to Sun and provide Sun with all Deliverables created by Rainmaker during performance of this SOW, including without limitation, all data files,
structures, customer lists, and all other data and analyses created hereunder in a mutually agreeable format. The parties agree to complete all knowledge transfer within thirty days or such other time period agreed upon by the parties. Sun shall be
obligated to pay Supplier for all Deliverables and other work product it receives. 
  

	 	5.7.5	Termination Assistance Services. 

 In connection
with the expiration of this Statement of Work on the Expiration Date or with the termination of this SOW, Rainmaker will assist and cooperate, in all reasonable respects, with Sun to cause and support an orderly transition from Rainmaker to Sun or a
third party services provider of all Services then being performed or obligated to be performed by Rainmaker (the “Termination Assistance Services”). The Termination Assistance Services will be provided for a reasonable period of time
which, in no event, will exceed one hundred and eighty (180) days beyond the Expiration Date or notice of termination of this Statement of Work (“Termination Transition Period”). Sun and Rainmaker will cooperate in good faith with
each other in connection with their respective obligations under this section and each will perform its obligations under the Termination Transition Plan. During the Termination Transition Period, the applicable provisions of this Statement of Work
will remain in effect and will apply to all Termination Assistance Services and Services provided by Rainmaker during such period. Rainmaker will perform the following Termination Assistance Services (and such other obligations as may be contained
in the Termination Transition Plan) for the fees set forth in this Statement of Work, the Termination Transition Plan and at Rainmaker’s current rates, as applicable. . Charges for Termination Assistance Services will be invoiced monthly and
shall be due and payable on the same basis as invoices for the Services 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 20 of 33 

 
provided, however, that if Rainmaker has terminated this SOW for non-payment of fees due, then all charges and Taxes to be paid by Sun to Rainmaker during the Termination Transition Period will
be estimated and paid on a monthly basis in advance and adjusted in the following month. In the event this SOW or the MPA is terminated by Sun for convenience, Sun will pay the actual cost for any Rainmaker personnel involved in providing the
Service or Transition Services and all costs associated with Rainmaker employees that cannot be re-depoyed by Rainmaker or released from employment due to local labor restrictions, subject to Rainmaker providing notice to Sun of such restrictions .
Nothing herein requires Rainmaker to provide licenses or Rainmaker intellectual property to Sun vendors. 
  

	 	5.7.6	Termination Transition Plan. 

 Within sixty
(60) days of Rainmaker’ receipt of Sun’s notice of termination Rainmaker and Sun will work together to develop a termination transition plan (the “Termination Transition Plan”) setting forth the respective tasks to be
accomplished by each party in connection with the Termination Transition Period, the services Rainmaker shall provide during the Termination Transition Period and a schedule pursuant to which such tasks are to be completed. 
  

	 	5.7.7	Disposition of Sun’s Software, Equipment and Other Property. 

  

	 	5.7.7.1	Software. 

 Upon the expiration or
termination of Rainmaker’s need to use Sun Software or Sun-Vendor Software in order to perform the Services or Termination Assistance Services, Rainmaker shall deliver the same to Sun. 
  

	 	5.7.7.2	Equipment and Other Property. 

 Except as may
otherwise be requested by Sun, Rainmaker shall deliver to Sun, all Equipment, materials, documentation and other property owned by Sun and located at a Rainmaker Facility and used by Rainmaker in the provision of the Services. In the event of a
rightful termination by Sun for Rainmaker’ default, Rainmaker shall be liable for all costs associated with the foregoing; in all other cases Sun shall be liable for such costs. In the event Rainmaker denies it is in default, Rainmaker shall
continue to perform Termination Assistance Services and the responsibility for delivery costs shall be resolved consistent with the terms of the MPA. All such Equipment and property shall be returned in a fully operational manner, in the same good
order and state of repair as when delivered to Rainmaker, normal wear and tear excepted. 
  

	 	5.7.7.3	Leased Equipment. 

 If any equipment or
office space dedicated solely (incidental or non-material use for other purposes not to be considered) by Rainmaker to providing the Services to Sun as of the notification date of termination, or one hundred and eighty (180) days prior to the
Expiration Date, whichever is applicable, is leased, Rainmaker shall, at Sun’s request, permit Sun to accept responsibility therefore, or assign to Sun any such lease, as Sun may specify, to the extent Rainmaker has, or is able to obtain, the
right to do so. If Rainmaker does not have, or is unable to obtain, the right to do so, or if any such assignment requires the consent of the lesser, then Rainmaker shall, at Sun’s request, assist Sun in obtaining as assignment or consent to
assignment, or new or amended lease, from the lesser, provided that Sun pays, or reimburses Rainmaker, for any out-of-pocket costs reasonably incurred by Rainmaker in rendering such assistance. Any such costs shall be approved in advance by Sun. Any
and all such equipment obtained by Sun is done so on an “AS-IS, WHERE-IS” basis. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 21 of 33 

	 	5.7.7.4	Option to Purchase Equipment. 

 Sun will have
the option, but not the obligation, to purchase from Rainmaker at its net book value, plus Taxes, any Equipment owned by Rainmaker, which is dedicated solely (incidental or non-material use for other purposes not to be considered) to
providing the Services to Sun as of the notification date of termination or one hundred and eighty (180) days prior to the Expiration Date, whichever is applicable. Such equipment will be provided on an “AS IS, WHERE IS” basis. In the
case of Equipment located in the United Kingdom, Sun may purchase such Equipment at the highest of (i) its net book value, (ii) its fair market value, or (iii) one US dollar ($1.00). Notwithstanding the foregoing, where Sun has
specifically paid for, or reimbursed another for, directly or indirectly the purchase of any such equipment for Rainmaker and where any such equipment is carried on Rainmaker’s books, then, such equipment and the title thereto shall be
transferred to Sun upon event of termination or end of the term at no cost to Sun. 
  

	 	5.7.7.5	Disclosure of Information. 

 Notwithstanding
anything to the contrary in this SOW, Rainmaker will not be required to disclose any of its proprietary information, whether in the nature of a trade secret, software or otherwise, to any third party including other Sun vendors. 
  

	 	5.8	QBR 

 Sun will manage this contract using the
standard management process including monthly contract performance reviews. Rainmaker will provide all mutually agreed to reports and will participate in the regular reviews. 
 Sun and Rainmaker will hold Global Quarterly Business Review (QBR) meetings. The meetings will be held quarterly at a location agree to by both
parties. The purpose of the meetings will be for Sun to review the Service Level Agreements and provide feedback to Rainmaker on their previous quarter’s performance and define priorities for the following quarter. 
  

	6	Performance 

 6.1 Expectation of Performance. It is
expected that Rainmaker will perform Services with minimum level of quality and skill that is consistent with the terms of this Agreement. The use of Performance Standards and other contractual means to characterize performance relative to
Sun’s expectations serve as the primary, but not an exclusive embodiment of the expectations of performance under this agreement. To the extent that the achievement of expected service levels requires a collaborative or closely coordinated
effort between Sun and Rainmaker, both parties will work in such a fashion and to the levels of performance necessary to achieve them. 
 6.2 Structure of Service Level Agreement and Performance Standards. Service Level Agreements (excepting the Service Level Agreement exhibit to the ASA) will be used to measure levels of Performance of Services under this agreement and must
include the following information: 
 An Effective Date; 
 **** 
 A Performance Period; and 
 **** 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 22 of 33 

 Additionally, each SLA may include: 
 **** 
 All information and
specifications for SLAs related to Services shall be documented in Schedule B – Service Level Agreements and Standards of Performance from time to time. **** 
 6.3 Requirements for **** Adoption **** Any changes **** will be documented via the Change Order process. 
 6.3.1 Requirements for SLA and Performance Standard Development. Sun must use reasonable care and judgment when establishing new or making changes to existing SLA and Performance Standards to ensure that: 
  

	 	(ii)	The activities required by an SLA are within the Scope of the SOW; 

  

	 	(iii)	Each SLA is measurable via a clear method of calculation; 

  

	 	(iv)	The Performance Standards established are consistent with the characteristics of the Performance Categories to which they are assigned; 

  

	 	(v)	Any SLA-specific material dependencies have been quantified and documented; 

  

	 	(vi)	**** 

  

	 	(vii)	**** 

  

	 	6.3.2	**** 

 6.3.3 Requirements for Notice and
Achievement Plan. When developing new or changing existing SLAs, Sun must provide Rainmaker with at least **** days notice and both parties agree to promptly meet to discuss an SLA Achievement plan; which should generally include the business
objectives of the SLA, the SLA definition, an implementation or transition plan and schedule, and processes to measure progress towards SLA achievement. 
 Right to Challenge and Dispute SLAs. Rainmaker may request changes to, or otherwise challenge the inclusion of, any new SLAs or changes to an existing SLA solely and specifically on the grounds that it does not
meet the conditions of this Section. Rainmaker shall also have the right to require changes to or seek removal of, or dispute its obligation to perform to an existing Performance Standard in the event that Sun has not provided on a timely basis, or
ceases to provide and replace in-kind, the resources, systems, and processes necessary to support Satisfactory Performance that were contemplated and/or relied upon by the parties when it was instituted. Any notification of dispute, challenges,
changes and acceptance of SLAs will be documented via the Change Order Process. 
  

	 	6.4	**** 

  

	 	6.4.1	**** 

 **** 
  

	 	6.5	**** 

 6.5.1 Sun Responsibility to Adjust
Performance. Sun will be responsible for the evaluation and determination of adjustments and will use reasonable diligence and care in such determination. Sun shall make adjustments to any and all Rainmaker performance under this SOW to the degree
that Rainmaker’ performance against the SLA was prevented or adversely impacted by (i) actions or omissions of Sun or its contractors, and (ii) any failures, errors or defects in facilities, Hardware, Software or other required
resources provided by Sun or its contractors. Sun shall also adjust 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 23 of 33 

 
performance in accordance with any express provision set forth in this SOW. Sun shall provide Rainmaker with timely notice and sufficient documentation of adjustment considerations and decisions.
Rainmaker shall have the right to request consideration or dispute the extent of any adjustments using the Dispute Resolution process. 
  

	 	6.6	**** 

  

	 	6.6.1	**** 

 6.7 Key Performance Indicators and
Performance Management. The development and use of Key Performance Indicators, KPI’s, is necessary in order to deliver Services with the quality, consistency and efficiency anticipated by this agreement. Rainmaker shall be responsible for
determining and/or developing the complement of KPIs used to manage the delivery and quality of Services. This set of KPI’s will be made available to the appropriate Sun personnel and used to form a common understanding of operational
performance, performance expectations and performance issues under this agreement. 
 6.7.1 Requirements for KPI Development. In
developing a set of Program KPIs, Rainmaker must comply with the following requirements. The set of KPIs must be, in the aggregate: 
 **** 
 6.7.2 Sun Responsibility for KPIs. To the extent that Rainmaker is reliant on Sun and Sun systems to support the
availability of the KPI’s, Sun agrees to: 
  

	 	•	 	 Allow reasonable and timely access to those systems; 

  

	 	(viii)	To maintain the availability and performance of those systems in such a manner as to support the requirements for delivery of Services in this SOW; and 

 

	 	(ix)	Provide to Rainmaker any additional reports requested that are reasonably required to perform the Services satisfactorily. 

 Requests for new KPIs or changes to existing KPIs will be subject to the Change Order Process. Once KPI’s and/or changes have been agreed upon,
Sun will work diligently to comply with the requirements. Sun has the right to request reimbursement for the cost of developing and changing Sun’s systems to support KPIs that are established for the sole and exclusive use of Rainmaker.

  

	 	6.7.3	***** 

  

	 	6.8	**** 

  

	7	Training 

 All Rainmaker and Sun Representatives
will be trained by Rainmaker Global Training Manager in Rainmaker’s Call Centers. Rainmaker’s Global training Manager will track all successfully delivered training via Rainmaker’s ViewCentral platform. ViewCentral will be utilized as
the global training and quality management system for all knowledge management, certification and tracking of Rainmaker and Sun ISRs as well as Sales Management. 
 All representatives will receive training on Rainmaker Connect and the LeadWorks system, to include inbound/outbound calling, chat, web callback and email services, account/assignment lookup and routing, and data
management. The ISRs will also receive training on the marketing automation services. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 24 of 33 

 The training will primarily focus on Rainmaker Connect services and LeadWorks for account lookup and
alignment of Sun customers to their Sun Sales Representatives as well as tracking their activities and interactions in the contacts and accounts objects within LeadWorks. The Rainmaker and Sun ISRs will receive additional training to include Sun
products and services in order to facilitate sales as well as managing contacts, accounts and opportunities within LeadWorks. All ISRs will need to go through proper scripting, training, and fully comply with Sun’s privacy requirements.

 ISRs will be trained based on the following requirements: 
  

	 	¡	ISRs training will be tracked using the ViewCentral platform 

  

	 	¡	ISRs will be trained on Sun products, services and the escalation process 

  

	 	¡	ISRs will be trained on the Rainmaker Connect and LeadWorks applications 

  

	 	¡	ISRs will be trained on how to initiate voice recording manually through Rainmaker Connect 

  

	 	¡	ISRs will be trained on calls, emails, chats, web callbacks and marketing automation 

  

	 	¡	ISRs will receive certification after completing training 

 Upon launch of the program, the Inside Sales Reps will be trained to perform the following: 
  

	 	¡
	 	 Outbound cold and warm calls 

  

	 	¡
	 	 Managing and closing opportunities 

  

	 	¡
	 	 Managing customer inquiries and requests from inbound calls, web callbacks, chats, emails, and marketing automation in LeadWorks 

  

	 	¡
	 	 Accessing Sun email servers to generate email responses from Sun.com through Thunderbird 

  

	 	¡
	 	 How to work with the Sun Sales and Reseller reps 

  

	 	¡
	 	 Sun sales processes 

  

	 	¡
	 	 Managing customer escalations 

  

	 	¡
	 	 Managing and updating contacts, accounts and opportunities in LeadWorks as required 

  

	 	¡
	 	 Appointment Setting 

  

	 	¡
	 	 Data entry into Siebel 

  

	 	7.1	Ongoing training 

  

	 	7.1.1	Tele Representative Self – Evaluation 

 Inside
Sales Representatives are required to record and self-evaluate at least two deliverable lead conversations weekly as part of the ongoing quality monitoring and Tele-Representative development. 
  

	 	7.1.2	Quality Assurance and Calibration 

 The Sun
Microsystems Agent Certification Program is a sales training and certification program customized to the specific needs of Sun Microsystems. Agents receive training in 5 areas: 

	 	•	 	 Rainmaker Sales Methodologies and Best Practices 

	 	•	 	 Rainmaker’s LeadWorks Application 

	 	•	 	 Sun Sales Specialist 

	 	•	 	 Inside Sales Service 

	 	•	 	 Professional Development 

  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

 Page 25 of 33 

	8	Reporting 

 Rainmaker will provide revenue reporting
within **** showing all closed deals monthly to Sun as reporting in **** revenue is recorded at the time the order is booked by Sun. See Schedule F, Listing of Required Reports. 
 Sun is required to provide real-time access **** to all ISRs and Rainmakers’ LeadWorks Application for revenue reporting purposes. Additionally,
for the purposes of revenue tracking, access to Partner revenue tracking systems to be provided to Rainmakers’ LeadWorks Application. 
 Sun and Rainmaker will review the monthly reports and evidence and agree upon the closed revenue amount. This review will take place on a monthly basis **** 
 **** 
 Rainmaker will provide reporting services to provide ad hoc report or export requests as
outlined in Teleweb Management Services. Below is a table that describes the process of engagement between Sun and Rainmaker for future ad hoc reporting requests. 
  

					
	 Step
  
	 	 Responsible
  
	  	 Business Day
Timeline
  

	 	 	 
	Report requested	 	Sun management	  	Day 1
	 	 	 
	Requirements gathered	 	Rainmaker	  	Day 2 – 5
	 	 	 
	Level of Effort provided	 	Rainmaker	  	Day 6
	 	 	 
	Change Order approved	 	Sun	  	Day x
	 	 	 
	Sample report provided	 	Rainmaker	  	Day x + 5
	 	 	 
	Sign-off on sample report	 	Sun	  	Day 15 or later
	 	 	 
	 First-run production report
 walkthrough
	 	Rainmaker & Sun requestor	  	According to report production cycle
	 	 	 
	Final acceptance	 	Sun requestor	  	Cycle not complete until requestor signs off

  

	9	Security 

  

	 	9.1	Rainmaker Responsibilities. 

 Rainmaker’s
facilities must have physically secured locations and restricted card access for Sun-badged Rainmaker staff. Rainmaker shall provide a specific full-time Rainmaker employee (not necessarily dedicated to these services) who will have accountability
for the security of the infrastructure supporting the Rainmaker Services. Such employee will be responsible for: Escalating/informing the Sun Division Security Manager and suncert@sun.com of potential security issues, unauthorized intrusion, or any
event which may have compromised Sun assets; Implementation of any security patches or software updates, managing and reviewing server logs for potential security issues; Implementation of any security provisions set forth in Schedule D - Security
Requirements; 
 Timely adherence to access processes and policies. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been
requested with respect to the omitted portions. 
  

 Page 26 of 33 

 All email notifications related to security must be through a secure channel between Rainmaker and
Sun. Sun Right to Inspect Facilities. Rainmaker will deliver agreed-upon quarterly reports to Sun Security describing the state of the security requirements at each location. Sun may conduct site visits in addition to the quarterly Rainmaker
reporting; however, Rainmaker will not be obligated to product reports other than those delivered to Sun on a quarterly basis. Sun must notify Rainmaker of all requested site visits and be escorted by Rainmaker personnel during the site visit.
Specific security requirements are set forth in Schedule D to this Statement of Work – Security Requirements. Changes to the requirements in Schedule D will be in accordance with the Change Control Process, set forth in Schedule I. 

 

	 	9.2	Access to electronic versions of Sun Materials 

 Sun shall provide Rainmaker with an account, or accounts, to access the available on-line versions, if any, of various Sun Materials. Rainmaker agrees to be bound by all applicable license terms for Sun software, databases and Sun Materials
accessed on-line provided to Rainmaker” after “license terms. Sun may limit, in Sun’s sole discretion, Rainmaker’ on-line access to Sun software, databases or Sun Materials, however Sun shall provide on-line access to Sun
software, tools, databases or Sun Materials necessary for Rainmaker to execute this SOW. As needed, Rainmaker will establish and administer accounts for its personnel performing Services. Rainmaker will ensure account access is terminated
immediately for any support engineer who is no longer performing Services hereunder in accordance with Security Requirements. 
  

	 	9.3	Proper Use of Sun Materials 

 All Sun Materials
provided to Rainmaker are provided solely for the purpose of facilitating the delivery of Services in this SOW and shall be deemed Sun confidential information. Rainmaker agrees not to use the Sun Materials provided hereunder for any other purpose.
Rainmaker may not copy or alter Sun Materials in any manner without prior written approval from Sun. Rainmaker shall control the copying and/or distribution of Sun Materials strictly in accordance with the security level of each item of Sun Material
Rainmaker receives in accordance with the requirements hereto. 
  

	 	9.4	Limited License of Sun Materials 

 Sun Materials
are provided to Rainmaker to use and hold in trust for Sun solely for the purposes of fulfilling Rainmaker’ obligations under this SOW. Rainmaker will maintain records of support engineer distribution lists and Sun Materials. Rainmaker will
take all reasonable measures to control distribution of such Sun Materials to only those support engineers having a need to know and will prohibit all copying except to the extent necessary to perform its obligations under this SOW. Rainmaker will
ensure that support engineers no longer providing Services return all Sun Materials, or upon request by Sun destroy said materials and certify such destruction in writing to Sun. 
  

	 	9.5	SunID 

 Sun will establish a process for submitting
on-boarding details for the purpose of assigning a Sun identification number and to enable access to systems. Rainmaker will submit such details at least 10 days in advance of the start date of the individual. Rainmaker will facilitate collection of
signatures on Sun-supplied forms from such individuals, and will retain such forms on file, for provision to Sun on demand. Rainmaker employees will be designated as “consultants” by Sun. 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 27 of 33 

 Sun will establish a process for submitting off-boarding details to Sun for the purpose of revoking
the Sun identification number and disabling access to systems. Rainmaker will submit such details no more than 24 hours after the final working day of the individual. Rainmaker will collect the following items from the individual, as applicable:
Sun-issued badge, Sun documents, and Sun intellectual property. 
  

	 	9.6	Incident Response 

 A single Rainmaker officer must
be named as Security Coordinator for Sun’s information assets under the care of Rainmaker. The role of security coordinators needs to be defined and agreed to support security incident reporting, including who will be responsible for informing
Sun of any security incidents. 
 Rainmaker must provide detection, response to and reporting of security incidents, including on-going
incident monitoring with logging. 
 The Security Coordinator must notify Sun immediately and follow agreed upon documented processes in
the event of a confirmed security incident. Security incidents are defined as unauthorized access to or misuse of the service and underlying infrastructure. 
  

	 	9.7	Documentation, Policies and Audit 

 All hard copy
documentation and back-up media produced that incorporates any Sun information assets must be marked appropriately to Sun’s confidential information requirements. 
 Prior to the production service commencement date, Rainmaker must support the undertaking of a Sun Partner Trust Assessment, a security adequacy review of the infrastructure that supports this project including the
implementation of any countermeasures identified in the assessment. **** 
 Rainmaker must have security procedures to cover access to
physical premises, hardware system components, cables, backup media and confidential printouts, sufficient to prevent unauthorized access. [this may not be practical, pulling out USB ports from computers] 
 Rainmaker must have IT Security Policies that are documented and accessible to Sun. 
 Rainmaker must perform regular security audits and provide required summary reports of these audits to Sun on request. Rainmaker must also
accommodate, upon reasonable notice, security audits by Sun of Rainmaker’s sites. The scope of these audits will include review of security policies and practices; systems configurations; access authentication and authorization; and incident
detection and response. Rainmaker must participate in Sun’s Partner Trust Program and correct security deficiencies identified in audits. 
  

	10	Charges and Fees 

  

	 	10.1	A summary invoice will be generated monthly and Rainmaker shall invoice Sun no later than **** for Services to be performed in the month. Each invoice shall clearly state the
service, totals units, per unit cost, extended cost in reasonable detail. The following months invoice will be adjusted up or down to conform to the services actually delivered in the previous month. Sun will review and approve the invoices within
**** of receipt and then submit for payment. Sun will pay invoices **** 

  

	 	10.2	The Rainmaker project leader will keep the applicable Sun contact abreast of budget utilization in weekly status meetings. Rainmaker will schedule monthly estimate checkpoint
meetings with Sun to review time estimates and assumptions during the course of the project. 

  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 28 of 33 

	 	10.3	Upon prior written approval from Sun, reasonable engagement related expenses actually incurred will also be billed in addition to professional fees. Rainmaker will seek to
minimize engagement related expenses wherever possible. All such fees shall be governed by and Rainmaker agrees to comply with Sun’s Travel and Expense policy found in the Master Purchase Agreement and shall not be entitled to recover any
expense not in reasonable conformance therewith. 

  

	 	10.4	Actual project professional fees and travel expenses will be based on the actual number of hour’s worked and actual expenses incurred by assigned staff (such expenses to be
in accordance with the Travel and Expense Policy found in the Master Purchase Agreement). Rainmaker will track actual hours to budget on a weekly basis and monitor progress against the time line and planned project scope and budget closely. Sun will
not be responsible for any overtime fees or charges. 

  

	 	10.5	Telecommunications Costs 

 **** 
  

	 	10.6	Some evolution of this Statement of Work based upon daily interaction between the parties is expected and minor modifications which will not impact full compliance with the
Statement of Work (including milestones) or fees due under this Agreement may be mutually agreed to by the parties and need not be achieved by a formal change mechanism or Change Order. 

  

	 	10.7	Disputed Payments 

 Within thirty (30) days of
Sun’s receipt of any invoice, Sun will notify Rainmaker in writing of the specific items and specific amount in dispute, and describe in detail Sun’s reason for disputing each such item. If not otherwise resolved within forty five
(45) days following the invoice date, then the Parties will refer the dispute to the Stering committee and, if not resolved by such means, then the dispute shall be subject to the dispute resolution provision of Avoiding Default provisions
herein and if not resolved in that manner then in accordance with the MPA. Sun shall at all times continue to make payments to Rainmaker of all amounts not in dispute. 
  

	11	Relationship Manager Designation 

 Sun will appoint
a Single Point of Contact (SPOC) for Global Inside Sales program, and Rainmaker agrees to do the same. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 29 of 33 

	12	Supporting Documents and Schedules 

 Schedule A
– Charges and Fees 
 Schedule B – Service Levels and Standards of Performance 
 Schedule C – Program Staffing 
 Schedule D – Security Requirements 
 Schedule E – Systems Availability and Technical Support Requirements 

Schedule F – Listing of Required Reports 
 Schedule G – Disaster Recovery Plan 
 Schedule H – Data Protection Agreement 
 Schedule I – Change Control Documentation 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

 Page 30 of 33 

	13	Agreement and Acceptance 

 This SOW including the Master Purchase
Agreement, Amendment to the Master Purchase Agreement and constitutes the entire agreement between Sun and Rainmaker with respect to this SOW; supersedes all other oral and written representation, understandings or agreements related to this SOW,
and may not be amended except by the written mutual agreement of Sun and Rainmaker. This SOW shall be effective upon the date set forth above as the effective date in the preamble to this SOW. 
  

											
	Sun Microsystems, Inc.	 	Rainmaker Systems, Inc.	 	
						
	By:	 	 /s/ Mary Beth Walker
	 		 	By:	 	 /s/ Steve Valenzuela
	 	

											
						
	Title:	 	 Vice President - GBO
	 		 	Title:	 	 Chief Financial Officer
	 	

											
						
	Printed Name:	 	 Mary Beth Walker
	 		 	Printed Name:	 	 Steve Valenzuela
	 	

													
							
	Date:	 	     March 31
	 	, 2009	 		 	Date:	 	     March 31
	 	, 2009

  
 [****]=Certain
information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 31 of 33 

 \ Schedule A – Charges and Fees 
 This Schedule is effective as of April 1st 2009, and shall remain effective until
superseded by a subsequent Schedule, or as otherwise amended by mutual agreement or the terms of Table A – Services Fee Schedule. For the Rainmaker provided Services, Sun will pay Rainmaker the following amounts. All costs incurred by Rainmaker
in providing the Services are included in the Fees, unless otherwise provided herein. 
 1. **** 
  

	 	1.1	Billable Transactions. The following activities and services are considered Billable Services under this Statement of Work: 

  

	 	1.2	Some evolution of this Statement of Work based upon daily interaction between the parties is expected and minor modifications which will not impact full compliance with the
Statement of Work (including milestones) or fees due under this Agreement may be mutually agreed to by the parties and need not be achieved by a formal change mechanism or Change Order. 

  

	 	1.3	Validation of Billable Services. Billable Services will be detailed and validated in the weekly/monthly summary reports and conforms to all terms of this Statement of Work.

  

	 	1.4	Fee Amounts. For Billable Services, Sun will pay Rainmaker in accordance with Table A (Services Fee Schedule). 

  

	 	1.5	Sun has the option of obtaining additional services under this SOW at any time, subject to a Change Order signed by Sun and Rainmaker listing the additional Service Sun desires,
the pricing for such additional Service and any other particulars necessary to deliver the additional optional Service as well as any other items the parties deem appropriate to include. Different requests made by Sun may include a blend of services
outlined below to deliver the desired solution. In the event Sun requires additional services or solutions under a Change Order, the table below will serve as a standard price list for the services identified below. The Parties will agree on actual
implementation schedule and associated fees which shall be set forth in a change order to this SOW. 

 Table A: Services
Fee Schedule 
 **** 
 3. TRAINING
FEES 
 All training costs subject to reimbursement shall be identified and detailed to Sun for compensation within one (1) month of occurrence.

 4. TRAVEL EXPENSES 
 Rainmaker is responsible
for all travel expenses related to the delivery of Services. In the event that Sun requests Rainmaker to travel for reasons outside the normal course of service delivery, Rainmaker may request travel reimbursement. In that case, travel costs will
either be paid directly by Sun or reimbursed to Rainmaker as actual costs. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 32 of 33 

 5. MONTHLY INFRASTRUCTURE FEES 
 **** 
 6. DETERMINATION OF FEES 
 **** 
  
 [****]=Certain
information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 Page 33 of 33Master Purchase Agreement

 Exhibit 10.2 
 This Master Purchase Agreement is made as of February 14, 2006 (“Effective Date”) between SUN MICROSYSTEMS, INC., a Delaware corporation with its address at 4150 Network Circle, Santa
Clara, CA 95054 (“Sun”) and Rainmaker Systems, Inc., a Delaware corporation with its address at 900 East Hamilton, Suite 400, Campbell, CA 95008 (“Supplier”). 
 1. Scope. 
 1.1 Entire Agreement. The Exhibits, Attachments, Purchase Order(s), Statement(s) of
Work and such other documents attached to or referred to herein (the “Ancillary Documents”), together with this Master Purchase Agreement constitute the parties’ entire agreement relating to its subject matter (collectively,
“Agreement”). This Agreement cancels and supersedes all prior and contemporaneous oral and written communications between the parties and prevails over any conflicting or additional terms contained in any such document or communication
between the parties relating to its subject matter. The Exhibits that are part of this Agreement as of the Effective Date are the ones checked below: 
     X     Hosting Services Exhibit; 
 The following Attachments are made a part of and
are hereby incorporated by reference to this Agreement: 
 Attachment I — Contractor Travel Guidelines; 
 Attachment 2— Invoicing Requirements; 
 Attachment 3— Worker Confidentiality and Assignment Agreement; and 
 Attachment 4— Change Order Form. 
 1.2 Modifications. During the Term, the parties may add one or more additional Exhibits or other Ancillary Documents to this Agreement and otherwise modify
this Agreement by mutual written agreement or as otherwise expressly provided herein. No contrary or additional pre-printed terms contained in any form quote, purchase order, statement of work, acknowledgment, or other correspondence or writing by
either party shall in any way modify or alter the terms of this Agreement unless in writing and manually signed by each part/s authorized representative with reference to this Agreement. 
 1.3 Order of Precedence. In the event of a conflict between the documents comprising this Agreement, the order of precedence and control shall be: (a) this Master Purchase Agreement; (b) the
Attachments; (c) the Exhibit(s); (d) Change Order(s); (a) Statement(s) of Work or Purchase Order(s) (subject to Section 1 .2); and (f) other documents. Notwithstanding the foregoing, if an Exhibit expressly states that one
or more of its terms shall apply despite contrary language in this Master Purchase Agreement, then such term or terms of the Exhibit shall control with respect to the Deliverables provided pursuant to such Exhibit. 
 2. Definitions. In addition to other terms defined in this Agreement the following terms have the following meanings: 
 1. “Acceptance” means Sun’s -written confirmation of its satisfactory testing, evaluation and/or inspection of Deliverables pursuant to
criteria set forth by the applicable Ancillary Documents such as a Statement of Work. 
 2. “Affiliated Company” means, in relation to
either part any entity: (a) which is owned 50% or more by that party; or (b) over which that party exercises management control: or 
  
 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 

 
(c) which is under common control with that party; or (d) which owns 50% or more of that party’s voting securities. For the purposes of the foregoing control means the right to direct
or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract, or otherwise. 
 3. “Applicable Laws” means all applicable laws, statutes, regulations, rules and ordinances. 
 4. “Change Order”
means a change order document in the form attached hereto as Attachment 4, which when manually signed by authorized representatives of both parties, modifies a Statement of Work or the terms of any Purchase Order pursuant to Section 3.3 of this
Agreement. 
 5. “Confidential Information” means Sun Confidential Information, Supplier Confidential Information, or both, as required
by context. 
 6. “Deliverables” means all of the applicable Hardware, Software, Documentation, Services and any other work products,
milestones, technologies, original works, documents, information, things, designs, designations, discoveries, inventions, data whether in computer readable form or otherwise, methods, formulae, tools, computer programs (including source code) and
any other items to be delivered by Supplier to Sun pursuant to this Agreement. 
 7. “Documentation” means all documentation or
reference materials relating to or associated with items provided by Supplier to Sun under this Agreement whether currently existing or created in the future, and whether in written or electronic form, including without limitation any
specifications, technical manuals, user manuals, training materials and consulting materials. 
 8. “Hardware” means any or all of the
following provided by Supplier to Sun, as applicable: (a) equipment manufactured by Supplier; (b) any equipment manufactured by an original equipment manufacturer as may accompany or be integrated into the equipment manufactured by
Supplier; and (c) equipment manufactured by Supplier’s Affiliated Companies or a Third Party which Supplier has the right to resell and provide to customers. 
 9. “Intellectual Property Rights” means all worldwide common law or statutory (a) patents, patent applications, and patent rights; (b) rights associated with original works,
authorship, moral rights, copyrights and all its exclusive rights; (c) rights relating to the protection of trade secrets and confidential information, (d) rights associated with designs, industrial designs, and semiconductor design:
(e) rights analogous to those set forth above and any and all other industrial or intellectual property rights; and (f) registrations, divisions, continuations, continuations-in-part, renewals, reissues, reexaminations, and extensions of
the foregoing (as applicable) now existing or hereafter filed, issued or acquired. Intellectual Property Rights excludes Trademarks (as defined below). 
 10. “Invoice” means any undisputed invoice issued by Supplier consistent with the provisions of Attachment 2 with reference to this Agreement and an applicable Purchase Order number. 
 11. “Purchase Order” means any valid purchase order issued by Sun with reference to and consistent with this Agreement requesting any Deliverables
from Supplier, and specifying the Deliverables’ type, quantity, purchase price, delivery dates and delivery location. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

 2 

 12. “Services” means any service, labor, engineering, programming, management assignment, project,
consulting, development, work and any other activity performed by Supplier pursuant to a Statement of Work. 
 13. “Software” means
Supplier’s programs, codes, algorithms, development tools, formulae, libraries, computer programs or applications (whether in source or object code), and any other licensed products and accompanying Documentation provided by Supplier to Sun.

 14. “Specifications” means all applicable functional, operational, and other performance requirements, specifications and standards
set forth or referenced in applicable Documentation or an applicable Ancillary Document. 
 15. “Statement(s) of Work” or
“SOW(s)” means a document authored and approved by Sun, usually labeled “Statement of Work,” that describes the Services, including as applicable, a description of Deliverables that Supplier will provide to Sun under this
Agreement. 
 16. “Subcontractors” mean Third Parties retained by Supplier to perform all or portions of the Services as permitted by
this Agreement. 
 17. “Sun Confidential Information” means any and all: (a) confidential or proprietary information which is
disclosed to or made available to Supplier, which Supplier creates on behalf of Sun, or which Supplier otherwise becomes aware of, pursuant to this Agreement including but not limited to documents relating to observations by Supplier;
(b) information regarding Sun’s technology, strategy, operations, internal corporate information, business organization, finances, dealings, transactions or affairs, customers, sources of supply, personnel, methods and procedures;
(c) Deliverables (excluding Supplier Pre-existing Work); and (d) the terms, conditions and existence of this Agreement. Without limiting the foregoing, Sun Confidential Information includes confidential information relating to but not
limited to Sun’s processes, specifications, methods, designs, formulae, technology, trade secrets, know how, systems, methods and any information contained in any Sun documentation, guides, or computer software or any information maintained in
computer readable format 
 18. “Sun Trademarks” means Sun’s name, logo and any and all other Trademarks owned or under Sun’s
control. 
 19. “Supplier Confidential Information” means confidential or proprietary information disclosed in writing or other
tangible means by Supplier to Sun pursuant to this Agreement and conspicuously identified or marked as confidential or proprietary information, which may include Supplier’s processes, specifications, methods, designs, formulae, technology,
trade secrets, know how, systems, methods and any information contained in any Supplier documentation, guides, or computer software or information maintained in computer readable format Supplier Confidential Information excludes Sun Confidential
Information. 
 20. “Supplier Pre-existing Work” means Supplier’s (or, if applicable, its suppliers or licensor’s) products,
services, technologies, original works, documents, information, things, designs, designations, discoveries, inventions, data whether in computer readable form or otherwise, methods, formulae, tools, computer programs (including source code)

  
 [****]=Certain information has been omitted and filed
separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 3 

 
and other items that are possessed, used, made, created, authored, conceived, invented, disclosed or developed by Supplier prior to the Effective Date or not covered by another agreement between
Sun and Supplier, as evidenced by contemporaneously produced documentation provided to Sun in the event of a dispute. Supplier Pre-existing Work includes such Hardware, Software and Documentation that the Supplier does not make, create, conceive,
invent or develop pursuant to this Agreement. 
 21. “Term” means the duration for which this Agreement is in effect as set forth in
Section 14.1. 
 22 “Third Party” means parties or entities other than Sun, its employees and contractors, Sun’s Affiliated
Companies, or Supplier or its employees. 
 23. “Trademarks” means worldwide common law or statutory rights related to the possession,
use or exploitation of signs, trademarks, service marks, trade dress and related goodwill, 
 24. “Workers” means all individuals,
Subcontractors and Subcontractors’ employees provided by Supplier to perform Services or provide or develop Deliverables. 
 3. Performance
of Obligations. 
 3.1 Purchase Orders. Sun may from time to time purchase Deliverables from Supplier by issuing a Purchase Order setting forth
the Deliverables to be provided. Supplier shall use all commercially reasonable efforts to accept each such Purchase Order by acknowledging acceptance in writing to Sun or by commencing performance under the Purchase Order with written notice to
Sun, in either case within **** after issuance of a Purchase Order. If Supplier does not notify Sun of its rejection in writing within such time period the Purchase Order shall be deemed accepted. Prior to issuance of the Purchase Order, Sun may
provide Supplier with requests for proposals or quotes (“RFP(s)”) or (“RFQ(s)”) or other documentation or communication, soliciting a quote from Supplier. Notwithstanding any such document Sun will only be committed to purchase
Deliverables, and Supplier will only be committed and authorized to provide Deliverables, when Sun has tendered and signed a SOW or Purchase Order to Supplier in accordance with this Agreement. Supplier acknowledges and agrees that time is of the
essence with respect to all provisions of this Agreement including any Ancillary Document, that specifies a time for Supplier’s performance or delivery. 
 3.2 Affiliate Purchases. Sun’s Affiliated Companies may issue Purchase Orders pursuant to this Agreement to Supplier, and Supplier agrees to honor such Purchase Orders as if placed by Sun. Supplier
acknowledges and agrees that (a) the terms and conditions of this Agreement shall fully apply with respect to such Purchase Orders with its Affiliated Company being considered to be Sun for such purposes, and (b) each such Affiliated
Company shall be solely responsible with respect to its own Purchase Orders and Supplier will look solely to such Affiliated Company for payment and fulfillment of other obligations of such Affiliated Company pursuant to such Purchase Orders,

 3.3 Change Orders. 
 3.3.1 Issuance
of Change Order. From time to time, Sun may issue Change Orders. No modified fees, performance requirements, or other changes to a SOW or Purchase Order shall be deemed effective unless embodied in a Change Order duly issued by Sun, and accepted by
Supplier as provided in this paragraph. Supplier will not undertake any changes in any Deliverables without a Change Order. The modified terms set forth in an 
  

[****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

 4 

 
applicable Change Order will be deemed effective **** after Supplier’s receipt of such Change Order unless, within such time period, Supplier notifies Sun in writing that Supplier does not
accept such Change Order as written, and specifies alternate pricing, delivery dates, or other terms that the Supplier would propose in order to accept such Change Order. In such event, Sun and Supplier will promptly negotiate any open Issues in
good faith, and if agreement is reached Sun will issue a revised Change Order confirming the parties’ agreement. If, after such negotiations, Sun and Supplier do not reach agreement on the Change Order, the applicable Statement of Work or
Purchase Order shall remain unchanged unless and until another Change Order is issued and agreed to by the parties, or Sun cancels the Purchase Order pursuant to Section 3.4 below. 
 3.3.2 Chances Due to Delays. With respect to any Services provided under this Agreement as set forth in an applicable SOW, in the event that Supplier anticipates at any time that it will not reach one or
more milestones, or complete one or more Services, within the prescribed timetable or budget due solely to the fault of Sun, Supplier shall immediately so inform Sun by written notice which explains the reason for the change, and submit proposed
revisions that reflect Supplier’s best estimates of achievable timeframes or budget using reasonable efforts. The parties will cooperate in good faith to agree to acceptable terms for a Change Order to be issued by Sun, as described above,
which will include any necessary corresponding adjustments to payments and other terms. In no event shall Supplier exceed funding levels authorized by Sun without a Change Order. 
 3.4 Cancellations. Sun may **** cancel any Purchase Order upon **** prior to Supplier commencing the performance of applicable Services or prior to Supplier’s reasonable procurement of materials
needed specifically for fulfillment of such Purchase Order. After Supplier commences performance of applicable Services or reasonably procures materials specifically needed to fulfill a Purchase Order, Sun may cancel such Purchase Order **** and in
that event, (a) if Supplier delivers all such materials (including applicable Deliverables as then-completed) to Sun if requested and otherwise complies with this Agreement, Sun agrees to pay Supplier for Services rendered by Supplier prior to
the termination date (as calculated on a pro rats basis based on completion of Deliverables and pursuant to amounts specified in the Purchase Order or SOW), **** All such costs and expenses must be set forth in written documentation and provided to
Sun, along with an Invoice, in accordance with this Agreement in order to be eligible for payment. 
 3.5 Workers. 
 3.5.1 Supplier Responsibility. Supplier will be solely responsible for paying Workers for Deliverables and will pay such Workers promptly (including
reimbursing all agreed-upon expenses), and in accordance with all Applicable Laws, including without limitation state and federal wage and hour laws. 
 3.5.2 No Sun Benefits. Irrespective of how Supplier is compensated by Sun, it is the intent of the parties that no Worker will be eligible for any Sun-sponsored benefits, including, but not Limited to, paid vacation, sick leave, medical
insurance, employee stock purchase plans, bonuses, awards or 401k participation. 
 3.5.3 Worker Removal. Sun may at any time, with or without
cause, require Supplier to remove any Worker from Sun’s premises or to otherwise replace a Worker assigned to 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

 5 

 
perform Services. Sun’s sole liability and responsibility in connection with the replacement or removal of a Worker will be to pay Supplier for Services actually performed by Worker.
Supplier shall not interpret Sun’s request for removal from Sun’s premises as a request for Supplier to discipline or discharge the Worker. 
 3.5.4 No Hire Agreement. During the term of the Agreement, including any extensions thereof, and for a period of 1 year after the termination of this Agreement, neither party will solicit employment of or employ directly or indirectly, any
employee of the other party who was or is an employee at any time during the term. 
 3.5.5 Worker Training and Qualification. Supplier shall
provide normal and customary supervision and training for its Worker to assure competent performance of the Services. Supplier shall be responsible having its Workers use means, methods, techniques, sequences and procedures of work (whether by act
or omission) consistent with the terms of this Agreement and industry best practices for the Services being provided hereunder. Supplier shall enforce strict discipline and good order among its Worker at all times. Supplier shall only employ Workers
that are duly fit, skilled and qualified for each position. 
 3.6 Use of Subcontractors. Unless otherwise stated in an Ancillary Document
Supplier may use Subcontractors in the performance of Supplier’s obligations pursuant to this Agreement. If Sun determines, in good faith, that the Subcontractor does not qualify as an independent contractor under federal or state income tax
laws, Supplier may hire the Subcontractor as an employee or refer the Subcontractor to a Sun approved payroll service as a condition of utilization of the Subcontractor. Notwithstanding any of the foregoing, (a) Supplier shall remain fully and
solely responsible and liable for proper performance of all Supplier obligations under this Agreement, and (b) Supplier shall ensure that all such Subcontractors are informed of and agree in writing to comply with all applicable terms and
conditions of this Agreement. Sun shall have the right to require, pursuant to the applicable Exhibit or other Ancillary Document, that Subcontractors execute any other appropriate documentation as may be requested by Sun prior to any use of such
Subcontractor by Supplier. 
 3.7 Delivery Terms. Delivery shall occur upon Sun’s actual receipt from Supplier of the Deliverables, which
Supplier will deliver to Sun pursuant to the timetables set forth on an applicable Purchase Order or SOW, pursuant to Sun’s written instructions. Supplier agrees that Sun’s Acceptance shall occur upon Sun’s delivery of written
confirmation to Supplier unless otherwise stated in an Exhibit. Unless Sun otherwise expressly authorizes in a Purchase Order, all deliveries shall be F.O.B. Sun’s named destination, (or in the case of international shipments, Delivered Duty
Paid (DDP) (Incoterms 2000) Sun’s named destination), with title and risk of loss passing to Sun upon delivery. The parties acknowledge that certain intangible Deliverables such as Software, may be delivered by electronic software transfer
(“EST”). Delivery of such Deliverables by EST is available to Sun’s domestic United States business locations. Upon notice to Supplier, Sun may elect to receive Deliverables by EST and Supplier agrees to deliver the Deliverables to
Sun by EST to the address specified by Sun. 
 3.8 Quality Assurance; Acceptance Procedures. All Services are subject to regular reviews and
inspection by Sun both during Seller’s performance of such Services and after completion thereof (“Quality Assurance.). Sun may conduct such Quality Assurance 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with
respect to the omitted portions. 
  

 6 

 
inspections and reviews of the Services at any time, with or without notice. The parties acknowledge and agree that the Quality Assurance performed by Sun shall not be a substitute for
Supplier’s own obligation to maintain its internal quality control and quality assurance review and inspections by Supplier. The parties further acknowledge that Sun’s failure to conduct any Quality Assurance inspections or reviews shall
not constitute a waiver thereof or acknowledgment thereby that Supplier’s Services are in conformance with this Agreement, including any Ancillary Document. During the term of this Agreement, Supplier shall maintain its own quality assurance
and internal control systems in order to ensure that all Services are performed in accordance with this Agreement **** 
 4. Invoices. All
correspondence from Supplier regarding this Agreement must reference this Agreement and the applicable Purchase Order number. All Invoices and reimbursements are subject to the terms and conditions set forth in the attached Contractor Travel
Guidelines and Invoicing Requirements and, without limiting the same, will be subject to adjustment by Sun for: (a) errors, shortages, and/or rejected Deliverables, and (b) the amount of all good faith claims for amounts due to Sun by
Supplier relating to this Agreement. All Invoices shall itemize all charges in reasonable detail for Sun to audit Invoices and Purchase Orders against Deliverables. 
 5. Payment Terms. 
 5.1 Prices and Fees. All prices and fees shall be explicitly set forth in
either an Exhibit or Statement of Work or Purchase Order. Prices and fees may not be changed unless otherwise agreed to in writing by Sun or set forth pursuant to procedures in the applicable ancillary documents (including as a result of a Change
Order) or as set forth below. If, during the Term reduced prices are put into effect by Supplier for Services being provided to Sun, Supplier shall provide such reduced pricing to Sun and apply such reduced prices to any of Sun’s purchases not
yet delivered and to all subsequent purchases by Sun under applicable Statements of Work or Purchase Orders. Sun will only reimburse Supplier’s travel related expenses which comply with the Contractor Travel Guidelines. 
 5.2 Payment. 
 5.2.1 Terms of Payment. Sun’s
payment will be **** from receipt of Supplier’s Invoice by Sun’s Accounts Payable Department **** All payments issued by Sun will be made by electronic funds transfer (“EFT”), which Supplier hereby agrees is an acceptable method
of payment. **** 
 5.2.2 **** 
 5.3
Disputed Payments. Any disputed invoice is subject to the Invoicing Requirements and will be settled pursuant to the procedures set forth therein. 
 5.4 Taxes. 
 5.4.1 Tax Responsibilities. Supplier will solely be responsible for payment of all federal, state and local taxes due as a
result of the performance of Services or the provision of Deliverables under this Agreement except as otherwise provided in this paragraph. Supplier will report as income all compensation received hereunder. Supplier represents and warrants each
Worker, except Subcontractors permitted under Section 3.6, has executed a Federal W-4 Withholding Allowance Certificate and an equivalent state personal income tax withholding form (if required). Supplier will issue and file an 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 7 

 
accurate Form W-2 Withholding Allowance Certificate and an equivalent state personal income tax withholding form (if required). Supplier will issue and file accurate Form W-2 Wage and Tax
Statements annually for each employee Worker and Form 1099 Statements for each Subcontractor. In no event will Sun be liable to pay sales or use tax in connection with any Deliverables unless Sun has agreed in writing to be liable for such taxes and
such taxes are separately stated on Supplier’s Invoice. 
 5.4.2 Structure of Transaction. To the extent legally permissible, the parties
agree to utilize reasonable efforts to minimize Sun’s liability for taxes and to structure the provision and receipt of Deliverables, as the case may be, in such a fashion as to minimize any sales, use, value added, withholding and similar
taxes payable by Sun. 
 6. Compliance. 
 6.1 Sun’s Policies and Procedures. In connection with this Agreement, Supplier shall comply with and cause its Workers to comply with all of Sun’s policies and guidelines as delivered or made available by Sun to Supplier,
including each of the following without limitation: 
 (a) Sun’s security policies available by webs site at 
 [http://www.sun,comfservjce/sunpslsecuritv/securitvpolicvservices.html]; 
 (b) Sun’s privacy policies available by website at [http:www.sun.corninprivacy]; 
 (c)
Sun’s Contractor Travel Guidelines attached hereto as Attachment 1; 
 (d) Sun’s trademark policies available by website at 

http:www.sun.com/policies/trademarks; 
 and

 (e) Sun’s standards of business conduct available by website at 
 [http:www.sun.comiabpjgsunfsbc/index.html.] 
 From time to time, Sun may update, modify or alter
each of the foregoing policies and therefore it is the sole responsibility of Supplier to regularly visit such websites and/or review such policies in order to ensure its and its Workers’ compliance with Sun’s most current policies and
guidelines. If such policies are only available in physical form, Sun agrees to deliver physical copies of such policies to Supplier, upon Supplier’s request. 
 6.2 Compliance with Laws. 
 6.2.1 Applicable Laws. In connection with the performance of this
Agreement, Supplier shall obtain all required permits and licenses and comply with, and cause its Workers to comply with, all Applicable Laws, including, but not limited to: (a) laws related to employee health and workplace safety;
(b) laws related to income tax withholding; (c) laws related to non-immigrant workers’ visas; (d) all US. and foreign import and export laws and regulations (as further provided in Section 6.3); (e) laws related to
discrimination, harassment privacy and other prohibited practices in employment; (f) laws related to public health and safety and protection of the environment or use of hazardous materials; (g) laws related to work permits, training,
licensure, or professional certification; and (h) laws requiring permits for specific work or services. Supplier will comply with the provisions of the Equal Opportunity Clause set forth in 41 CFR 60-1.4(a) and Executive Order 11246 (as
amended). In connection with this Agreement Supplier further agrees that it shall not discriminate in any manner against any individual because of race, religion, national origin, color, age, sex, sexual orientation, marital status, pregnancy,
physical or mental disability, veteran status, or any other classification protected by applicable local, state or federal employment discrimination laws. Supplier and its Workers shall do nothing to cause Sun to be in breach of any Applicable Laws.

  
 [****]=Certain information has been omitted and filed
separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 8 

 6.2.2 Immigrant Workers. Supplier will only assign Workers who have a current legal right to (a) work
in the country where they will be assigned and (b) work with respect to the Deliverables to which they will be assigned. Supplier assumes all responsibility for compliance with immigration laws and other Applicable Laws, including export
control laws, with respect to the Workers it assigns pursuant to this Agreement. Supplier shall verify the identity and work authorization of each of its Workers, and shall keep a record of that verification for audit by Sun. 
 6.3 Export Control. The parties acknowledge and understand that the Deliverables may be subject to regulation by agencies of the U.S. Government including
the Department of State and Department of Commerce, and/or any foreign government or regulatory body, which prohibit export or diversion of certain technical products, data or services (“controlled technologies”) to certain individuals or
countries. This prohibition includes providing or giving access to such controlled technologies (including without limitation such items that have been identified by the U.S. Export Administration Regulations and the International Traffic in Arms
Regulations (ITAR). The parties acknowledge that providing controlled technologies to certain foreign nationals located in the United States may be deemed by the U.S. Government as equivalent to exporting that controlled technology to a foreign
country, including embargoed or restricted countries (‘Prohibited Foreign Nationals”). The parties shall comply in all respects with all export and re-export restrictions applicable to the Deliverables. Supplier shall obtain all necessary
licenses to export, re-export, or import any information received from Sun as may be required under Applicable Laws. Supplier will not, directly or indirectly, export or direct the Deliverables, any information provided by Sun (including Sun
Information) under this Agreement or any other items covered by this Agreement, or any products therefrom, to any embargoed or restricted country identified in the U.S. export laws. Supplier shall ensure that the Workers are not included on any
United States export exclusion lists and are not Prohibited Foreign Nationals. Supplier shall not use the Deliverables, any information provided by Sun under this Agreement, or any other items covered by this Agreement, or any products therefrom,
for nuclear, missile, or chemical or biological weaponry end uses. Supplier will promptly notify Sun if it learns of any violations of export laws related in any way to this Agreement. Sun may request from the Supplier executed documents to support
government requirements for export or import licensing with regard to the Deliverables. Supplier agrees to execute the same and to otherwise cooperate in any reasonable manner to facilitate Sun’s respective compliance with all applicable export
and import requirements. 
 6.4 Gratuities. Supplier shall not offer to give to any employee, agent or representative of Sun any gratuity,
compensation, gift, remuneration, perquisite or benefit (which is not specifically required or provided for under this Agreement) (“Gratuities”) for the purposes of securing any business from Sun or influencing such person with respect to
the terms, conditions or performance of this Agreement. Supplier will use reasonable efforts to ensure that its Workers do not accept or give Gratuities which would influence their or Sun’s impartiality, create a conflict of interest or create
the appearance of a bribe or impropriety, relative to purchases made pursuant to this Agreement. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 9 

 7. Records; Audit Rights. 
 7.1 During the Term of this Agreement and for a period of three (3) years after the termination or expiration hereof, (a) Supplier shall keep proper documentation of all transactions related to
this Agreement including keeping books of record and account in accordance with Sections 4, 5 and 6 and generally accepted accounting practices consistently applied; and (b) upon **** notice, Supplier shall permit Sun or an independent
accounting firm or other representatives selected by Sun and agreed to by Supplier (agreement not to be unreasonably withheld), to examine and inspect, at Supplier’s facility and during normal business hours, the books and financial records of
Supplier and to make copies therefrom for the purpose of determining Supplier’s compliance with the terms of this Agreement and the correctness of any bills or invoices for costs and expenses for which Supplier has sought reimbursement or
payment under this Agreement. The foregoing will include Sun’s access to all records and documentation of transactions, processes and controls performed for Sun or as, of this Agreement. In addition, upon request by Sun, Supplier shall certify
to Sun in writing Supplier’s compliance with its obligations under this Agreement. 
 7.2 Sun will pay for the costs of the audit, unless
the results of the audit show that Supplier has overcharged Sun by more than **** (an “Overcharge”), in which case Supplier shall reimburse Sun for the full cost of the audit and at Sun’s election, Sun shall either be credited for
such overpayment on any outstanding or future invoice **** Any underpayment will be paid to Supplier within **** of receipt of written notification thereof as part of the procedures set forth in Section 4. 
 7.3 Sun may exercise its audit right pursuant to this Section ****, provided however that if Sun discovers an Overcharge or a material default by Supplier of
its obligations pursuant to this Agreement then Sun may **** The remedies provided in this Section in the event of Sun’s discovery of any breach by Supplier of this Agreement are in addition to all rights and remedies Sun may have with respect
to such breach. 
 8. Non-Disclosure; Confidentiality. 
 8.1 Confidential and Proprietary Information. 
 8.1.1 Confidential Information of a party hereto
(“Disclosing Party”) shall be held in confidence by the other party (“Recipient”) and shall not be disclosed to any Third Party or otherwise made public without the Disclosing Party’s prior written consent or as expressly
provided in this Agreement. In the case of Supplier, (a) Sun Confidential Information may be disclosed only to Workers who have a need to know such information and who have executed and comply with the Worker Confidentiality and Assignment
Agreement attached hereto as Attachment 3, and (b) no Sun Confidential Information may be disclosed to Supplier’s Subcontractors that are direct competitors of Sun. In the case of Sun, (a) Supplier Confidential information may be
disclosed by Sun to its Affiliated Companies, and its and their employees, contractors, agents, representatives, outsourcing services providers, and other Third Parties performing services for or on behalf of Sun who need to know such information
for purposes of Sun’s full and unrestricted use and exploitation of the Deliverables, subject to appropriate confidentiality obligations, and (b) no Supplier Confidential Information may be disclosed to Sun’s Subcontractors that are
direct competitors of Supplier. 
  
 [****]=Certain information has
been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 10 

 8.1.2 The Recipient shall: (a) not use the Confidential Information for any purpose other than in the
performance and fulfillment of obligations or in the exercise of its rights under this Agreement; (b) take all reasonable and necessary steps to ensure that its employees, principals, officers, agents, contractors, representatives, Affiliated
Companies, or any other persons or entities who have access to Confidential Information through Recipient, comply with the Recipient’s obligations pursuant to this Section 8.1; (c) disclose any Confidential Information In response to
a valid court order or other legal process, only to the extent required by such order or process and only after the Recipient has given the Disclosing Party written notice (in any case no less than twenty (20) days) of such court order or other
legal process promptly after receipt thereof and the opportunity for the Disclosing Party to seek a protective order or confidential treatment of such Confidential Information (with the reasonable assistance of Recipient, if the Disclosing Party so
requests); and (d) return all of the Disclosing Party’s Confidential Information to the Disclosing Party or destroy the same, at the Disclosing Party’s request by no later than fifteen (15) calendar days after such request or
when Recipient no longer needs Confidential Information for its authorized purposes. Notwithstanding any of the foregoing, Sun may copy, retain and use Supplier Confidential Information with prior written consent of Supplier on an ongoing basis as
reasonably necessary for its use of any Deliverables, subject to the restrictions on disclosure to Third Parties set forth in this Section 8.1. 
 8.1.3 The foregoing obligation applies to all Confidential Information of the Disclosing Party, unless and until such time as: (i) such information is generally available to the public, through no fault of the Recipient and without
breach of this Agreement; (ii) such information is already in the possession of the Recipient without restriction and prior to any disclosure by the Disclosing Party; (iii) such information is or has been lawfully disclosed to the
Recipient by a Third Party without an obligation of confidentiality upon the Recipient; or (iv) the Recipient can prove that such information was developed independently by the Recipient without reference to the information disclosed by the
Disclosing Party. 
 8.2 Data Privacy. Supplier acknowledges the importance of dealing appropriately with personal, individual and related
information and data regarding Sun’s customers, contractors and/or employees. At all times during the Term of this Agreement Supplier will (a) maintain appropriate technical and organizational measures to protect any such data and
information (including data that personally identifies individual) that it collects, accesses, processes or receives from Sun under the terms of this Agreement against unauthorized or unlawful transfer, processing or alteration and against
accidental access, loss, damage, processing, use, transfer or destruction; (b) take, and hereby represents and warrants that it has taken, all steps to ensure the reliability and security of systems operated by or on behalf of Supplier that
process such data and information in connection with this Agreement; (c) immediately notify Sun of any (i) breach or suspected breach of the security of any such systems that may have resulted in the compromise of such data and
information, or (ii) other unauthorized access to or use of such data and information (or Supplier’s reasonable belief that such access or use may have occurred), and without limiting Sun’s rights with respect thereto, cooperate with
Sun with respect to any such breach or unauthorized access or use; (d) act only on Sun’s instructions in relation to the 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the
omitted portions. 
  

 11 

 
collection, accessing, processing, use, disclosure, transfer or destruction of any such data that Sun provides to Supplier, or that Supplier gathers on behalf of Sun; (f) comply with
Sun’s privacy policy as required by Section 6.1 above; and (g) comply with all applicable privacy and data protection laws governing customer, contractor and/or employee data. 
 8.3 No Publicity. Supplier will not use Sun’s company name or other Sun Trademarks or refer to Sun or any of its employees, in any form of advertising,
publicity or release without the prior written approval of Sun in its sole discretion. Unless and to the extent permitted by Section 8.1, Supplier will not disclose, publish or make known to others the subject matter of this Agreement,
including without limitation any Purchase Order or Statement of Work, without the prior written approval of Sun in its sole discretion. 
 9. Sun
Materials. 
 9.1 Ownership of Deliverables. Sun is the sole and exclusive owner of all Deliverables, including all Intellectual Property Rights
therein, except that Supplier retains Intellectual Property Rights with respect to Supplier Preexisting Work subject to the licenses and rights granted to Sun in this Agreement. With respect to all Deliverables other than those which constitute
Supplier Pre-existing Work, Sun will have the exclusive right to (a) obtain and to hold in its own name Intellectual Property Rights and Supplier agrees to attach notices or legends to such Deliverables as Sun may instruct; and
(b) determine the time, place, method and degree of protection of Intellectual Property Rights. For clarification, if Supplier is performing any Services for Sun, Supplier agrees that any and all items that are made, created, authored,
conceived, invented, disclosed or developed by Supplier and/or its Workers in performing such Services shall constitute Deliverables owned exclusively by Sun pursuant to this Section 9.1, subject to Supplier’s rights in any underlying
Supplier Preexisting Work. 
 9.1.1 Supplier Assignment. With respect to all Deliverables other than those which constitute Supplier Preexisting
Work, Supplier agrees (i) to disclose promptly in writing to Sun such Deliverables upon their creation or development (as may be further specified in the Purchase Order or Statement of Work); (ii) to assign, and Supplier hereby does
assign, to Sun, and Sun accepts, all rights, title and interest in and to such Deliverables and all associated Intellectual Property Rights; (iii) to waive and to never assert any and all claims Supplier may have to such Deliverables, to the
extent any of Supplier’s rights (including moral rights and other Intellectual Property Rights) cannot be assigned under Applicable Law by Supplier; (iv) to cooperate with Sun, or Sun’s designee or assignee, to obtain, evidence,
perfect, and assign any and all Intellectual Property Rights in such Deliverables. This Section 9.1 .1 will survive termination of this Agreement. 
 9.1.2 Workers Assignment. Prior to the commencement of Services, Supplier agrees to procure the written agreement of each Worker to the terms of the then-current Worker Confidentiality and Assignment Agreement, a current copy of which is
attached as Attachment 3, and will maintain copies of such statements available for audit under the provisions of Sections 6 and 7. 
 9.1.3 No
Liens Further Assurances. Supplier shall keep all Deliverables free and clear of liens, claims, encumbrances and interests of Third Parties and shall not encumber, sell, assign, donate, transfer or mortgage by way of security or otherwise to any
Third Party any Deliverables or any of Sun’s property (as may have been provided to Supplier by Sun) under any circumstances and shall at all times protect Sun’s exclusive ownership of 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 12 

 
such Deliverables and Sun property. Supplier agrees that it shall reasonably cooperate with Sun and execute any agreements, instruments and other documents required to evidence or perfect
Sun’s ownership interest in the Deliverables and Sun’s property. Supplier hereby designates Sun as its attorney-in-fact to take alt such steps as contemplated under this Agreement and to sign all such agreements, instruments, documents and
notices to protect and perfect Sun’s ownership interest consistent with this Section 9. The foregoing power is coupled with an interest and is therefore irrevocable and shall survive any termination or expiration of this Agreement.

 9.2 Bailment. Supplier agrees and acknowledges that it will hold possession of all Deliverables whose title has passed to Sun pursuant this
Agreement, or which Supplier creates, develops, or has created or developed, for or on behalf of Sun, and all materials provided to Supplier by Sun from time to time (collectively, the “Sun Materials”) for the exclusive benefit of Sun as a
bailee under applicable commercial laws. Supplier confirms that this bailment relationship shall remain in effect until Sun has undisputed possession of all Sun Materials, and Supplier shall promptly deliver all Sun Materials to Sun upon Sun’s
request or any termination of this Agreement or applicable Exhibits. In the event the Sun Materials are located at a Third Party facility, Supplier shall obtain such Third Party’s written acknowledgment of such bailment relationship.

 9.3 Supplier’s Liability for Loss or Damage. In the event Supplier loses or causes damage to any Sun Materials or loses Sun Materials
while in Supplier’s care and custody, Supplier shall promptly remedy such loss or damage to the satisfaction of Sun, or Sun may so remedy and deduct the cost thereof from any amounts due or to become due to Supplier, or if such amounts are less
than the amounts owed by Supplier, Sun may invoice Supplier for the difference, to be paid by Supplier within thirty (30) days of receipt. 
 9.4 Rights under Bankruptcy Code. Supplier acknowledges and agrees that: (i) the licenses and rights granted in this Agreement to Sun are licenses and rights to “intellectual property” within the definition of
Section 101 (35A) of the U.S. Bankruptcy Code (the “Code”); (ii) Sun shall have such rights, pursuant to this Agreement, as a licensee as set forth in Section 365(n) of the Code; (iii) following an entry for an
order for relief under the Code, Supplier (as debtor in possession) or the bankruptcy trustee will not interfere with the rights of Sun as provided in this Agreement; and (iv) if this Agreement is rejected whether by motion or by operation of
law, then Sun may elect under Section 365(n) of the Code to retain its rights and licenses pursuant to this Agreement. 
 10. Insurance.

 10.1 Coverage. Without limiting Supplier’s liability to Sun, Sun’s Affiliated Companies or Third Parties, Supplier, at its sole cost
and expense, shall maintain the following insurance coverage during the Term. Additionally, Supplier shall require each Subcontractor to maintain the following insurance coverage during the time which Subcontractor is providing work required under
the Agreement. 
 Type of Coverage Requirements 
 US**** combined single limit per occurrence; this insurance must include coverage for products, completed Commercial General Liability Insurance operations, blanket contractual and broad form property damage liabilities; Sun must be named
as an 
  
 [****]=Certain information has been omitted and filed
separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 13 

 
additional insured or loss payee. Limits as required by statutory limit in the state where work is Workers Compensation Insurance performed; if no such insurance is required, the Supplier or
Subcontractor shall carry personal health insurance for Workers. 
 Employer’s Liability Coverage US**** per accident/disease 
 Automobile Liability Insurance US**** per occurrence 
 US**** per occurrence; if this coverage is provided on **** 
 10.2 Certificates of Insurance. Prior to the commencement of any work, or
performance pursuant to this Agreement and at least ten (10) days prior to the expiration of each insurance policy, Supplier must furnish Sun with a certificate of insurance evidencing the required insurance coverages and referencing this
Agreement **** thirty (30) days advance written notice before any termination, cancellation, or other material change to the policies shown on the certificate takes effect, regardless of whether such action was initiated by the Supplier, other
insured or the insurance carrier. 
 10.3 Primacy of Supplier’s Coverage. The insurance coverages and limits required to be maintained by
Supplier under this Agreement shall be primary to any insurance coverages maintained by Sun, which shall be excess and non-contributory. 
 10.4
Insurance Requirements Are Not Limits. The foregoing requirements and any approval or waiver of said insurance by Sun, are not intended to and shall not in any manner limit or qualify Supplier’s liabilities, whether imposed by Applicable Law or
assumed pursuant to the Agreement, including but not limited to the provisions concerning indemnification. 
 11. Warranties and Representations

 11.1 General Warranties. Supplier represents and warrants that: (a) it has the right, power and authority to enter in to this Agreement
and that it and its Workers have the same to fully perform all of its obligations hereunder; (b) entering into, and fully performing all of its obligations under, this Agreement does not and will not violate any agreement or obligation existing
between Supplier and any Third Party; (c) Supplier has obtained all necessary releases, consents, rights, licenses, representations, warranties and assignments prior to commencement of the Services and provision of the Deliverables for Sun; and
(d) the Deliverables will be provided free and clear of any and all Third Party liens, assignments, liens, mortgages, security interests or encumbrances of any kind. 
 11.2 Performance Warranties. Supplier represents and warrants that: (a) any and all Services will be performed in a timely, competent and professional manner by duly qualified and experienced Workers
possessing all relevant certifications, licenses and permits; (b) the Deliverables will conform to standards generally accepted in the industry and in any event will be free from defects in materials and workmanship; (c) the Deliverables
will conform to any and all Specifications; (d) the Specifications contain a complete and accurate description of the Deliverables (except for Documentation in which case, the Documentation itself is complete and accurate); and (e) where
design is the responsibility of Supplier, the applicable Deliverable will be free from defects in design. In addition, Supplier represents and warrants that the Deliverables do not contain any computer instructions, circuitry or other technology
means whose purpose or effect is to disrupt, damage or interfere with any use of, or allow access to, Sun’s computer and communications facilities or equipment, including without limitation any code containing viruses, Trojan horses, worms,
backdoors, trap doors, time-out devices or similar destructive or harmful code or code that self-replicates. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 14 

 11.3 Intellectual Property Warranties. Supplier represents and warrants that: (a) Supplier and its
Workers are, and will be, the exclusive creators and developers of all Deliverables or Supplier has sufficient rights and licenses from Third Parties to provide the Deliverables and, as applicable, assign rights to Sun pursuant to this Agreement;
(b) the Deliverables do not infringe or misappropriate any Intellectual Property Rights or Trademark of any Third Party; (c) the Deliverables do not defame or violate the privacy rights of any Third Party; and (d) Supplier has the
exclusive right title and interest to make, disclose, use, and exploit Supplier Pre-Existing Work and Deliverables by Supplier and its Workers consistent with the terms and conditions of this Agreement. 
 11.4 Third Party Warranties. To the extent any warranties of Supplier’s licensors, vendors, OEMs and suppliers may be passed on to Sun from Supplier
with respect to applicable Deliverables, Supplier has done so. 
 11.5 Remedies. In the event of a breach by Supplier of any representation or
warranty made in Section 11.2 of this Agreement, then, in addition to and without limitation of any other right or remedy available to Sun, **** 
 12. Indemnification. 
 12.1 Supplier Indemnification. 
 12.1.1 Supplier General Indemnification. Supplier will defend Sun and Sun will defend Supplier and its Affiliated Companies, and their respective customers, officers, directors, employees, agents,
contractors, service providers, assigns and successors (collectively, “Indemnitees”) from and against any and all claims, demands, actions, proceedings or suits (collectively, “Claims”) brought against Indemnitee(s) and will
indemnify and hold harmless Indemnitees from and against all losses, damages, expenses, costs (including, but not limited to, fees for attorneys and other professionals and costs of litigation) and liabilities (collectively, “Liabilities”)
arising out of or relating to any such Claims, in connection with any of the following: 
 (a) personal injury (including death) or tangible
property damage caused by any negligent or intentional acts or omissions of Supplier or Sun; 
 (b) Supplier’s performance pursuant to this
Agreement including but not limited to Supplier’s breach of its representations, warranties, obligations or covenants (except as provided in Section 12.1.2); or (c) any Deliverable provided to Sun by Supplier or use thereof by Sun as
contemplated herein, including but not limited to any allegation that the Deliverable infringes or misappropriates any Intellectual Property Right or Trademark of any Third Party. 
 12.1.2 Indemnification for Compliance and Confidentiality. Notwithstanding Section 12.1.1(b), with respect to any breach by Supplier of its representations, warranties, obligations or covenants in
Section 6 (Compliance), Section 8 (Non-Disclosure and Confidentiality) or other compliance with laws or confidentiality obligations of Supplier under applicable Exhibits (“Compliance or Confidentiality Breach”), Supplier will
indemnify and hold harmless Sun Indemnitees from and against all Liabilities arising out of or relating to such Compliance or Confidentiality Breach. A Compliance or Confidentiality Breach includes but is not limited to (i) Supplier’s
failure to comply with its obligation to pay any governmental entity and employer statutory taxes, withholding 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 15 

 
taxes, social security taxes, unemployment or disability insurance or similar charges or impost (including any interest or penalties thereon), and (ii) Supplier’s transmission or
receipt of any e-mails sent by Supplier’s system on behalf of Sun that violates any law, including without limitation, the U.S. CAN SPAM Act and any law regulating or prohibiting any type of commercial e-mail, provided that Supplier knew or
should have known not to send such e-mails. Further, at Sun’s and Supplier’s option, Supplier will defend Sun and Sun will defend Supplier against any Claims brought by Third Parties against indemnitee(s) arising out of or relating to any
Compliance or Confidentiality Breach. 
 12.2 Exclusions. Notwithstanding the foregoing, Sun and Supplier will have no defense or indemnification
obligations under this Section 12 to the extent that Claims result from any of the following: 
 (a) Indemnitees’ **** or intentional
misconduct; or 
 (b) with respect to any Claim of intellectual Property Rights infringement or misappropriation: 
 (i) Supplier’s required compliance with designs or specifications provided and approved in writing by an authorized Sun representative if Supplier did
not know or could not have reasonably known such compliance would result in the Claim; (ii) Sun’s use of any release of a Deliverable other than the most current release (or prior releases that Sun is permitted to use under the applicable
Ancillary Document) that was provided to Sun with the same or equivalent functionality and performance as the allegedly infringing release to the extent that such Claim would have been avoided by using such current release of the Deliverable,
provided that Sun shall have a reasonable period of time in which to implement, test and begin using such release, or Sun, with knowledge of the Claim, may choose to retain the prior release; (iii) Sun’s use of Deliverables in combination
with other products not supplied by or designated by Supplier, to the extent that such Claim would not have occurred but for such combination; or (iv) Sun’s modifications of the Deliverables made without Suppliers express authorization but
only to the extent that such Claim would have been avoided but for such modifications. 
 12.3 Procedures. Sun and Supplier will:
(a) promptly notify in writing of the receipt of any Claim that is covered by this Section 12; (b) give all reasonably requested information which both parties have concerning such Claim; (c) give the defending party authority to
control the defense and settlement of any such Claim, as set forth below; and (d) if applicable, reasonably cooperate with,, at both parties request and expense, in the defense and settlement of the Claim. Sun’s and Supplier’s failure
to provide written notice of, or information concerning, or authority to control, or cooperation with respect to, any such Claim shall not relieve each party from any liability under this Section 12. Each party will: (i) if applicable,
defend or settle, at its own expense, any such Claim; (ii) keep each party advised of the status of any of its defense and/or negotiation efforts; and (iii) afford each party a reasonable opportunity to review and comment on significant
actions planned to be taken by Sun and Supplier with respect to such Claim. Sun and Supplier shall not enter into any settlement that materially or adversely affects the Sun’s rights or interests, without Sun’s prior written approval.

 12.4 Additional Remedies for Infringement. In addition to and without limitation of any other right or remedy available to Sun, if any of the
Deliverables, or the use or operation 
  
 [****]=Certain
information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 16 

 
thereof, become, or are likely to become, the subject of a Claim of Intellectual Property Rights infringement or misappropriation, then Supplier shall, at Sun’s sole option and at
Supplier’s expense, either immediately (a) procure the right for Sun to continue using the Deliverables on substantially the same terms as provided in this Agreement; or (b) replace or modify the Deliverables so that they become
non-infringing (provided, however, that any replaced or modified Deliverables supplied by Supplier contain the same or equivalent functionality and performance as the infringing Deliverables). **** 
 13. Limitation of Liability. 
 13.1 Exclusions to
Limitations of Liabilities. **** 
 13.2 **** 
 13.3 No Special Damages. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS,
REVENUE, PROFITS, GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE), HOWEVER THEY ARISE, WHETHER IN BREACH OF CONTRACT, BREACH OF WARRANTY OR IN TORT, INCLUDING NEGLIGENCE, AND EVEN IF THAT PARTY HAS PREVIOUSLY
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE. 
 13.4 Absolute Limitations. Liability for
damages will be limited and excluded even if any exclusive remedy provided for in the Agreement fails of its essential purpose. 
 14. Term and
Termination. 
 14.1 Term, Unless terminated earlier pursuant to Section 14.2, the Term of this Agreement will commence on the Effective
Date and will continue in effect until the later of (a) the termination or expiration of all applicable Exhibits and other Ancillary Documents or (b) the first anniversary of the Effective Date. 
 14.2 Termination. 
 14.2.1 By Either Party. Either
party may terminate this Agreement in its entirety, or any or all Exhibits: 
 (a) immediately by written notice upon material breach of this
Agreement, including any Ancillary Document by the other party, if in the reasonable determination of the non-breaching party, such breach cannot be remedied within thirty (30) days; (b) immediately by written notice if the other party
fails to cure any other material breach of this Agreement, including any Ancillary Document within thirty (30) days after receiving written notice of such breach; or (c) at any time if the other party becomes insolvent, makes a general
assignment for the benefit of creditors, or suffers or permits the appointment of a receiver for its business or assets or otherwise ceases to conduct business in the normal course. 
 14.2.2 **** 
 14.3 Effect of Termination. 
 14.3.1 Continuation of Exhibits. The party possessing the right to terminate this Agreement pursuant to Sections 14.2.1 or 14.2.2 (“Terminating
Party”) may elect to terminate this Agreement as a whole, or any or all Exhibits. If the Terminating Party terminates some but not all Exhibits, then the terms of this Master Purchase Agreement 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 17 

 
and the applicable portions of Purchase Orders, Statements of Work and other Ancillary Documents associated with the continuing Exhibits shall remain fully effective solely for the purposes of
fulfilling performance, and exercising rights, under such Exhibits, for the remaining term of such Exhibits. In addition, all Ancillary Documents associated with terminated Exhibit shall terminate. Notwithstanding the foregoing, the extent more than
one (1) Exhibit covers related Deliverables (for example, a Hardware Exhibit, and a Labor Services Exhibit for Services related to such Hardware), such Exhibits or other Ancillary Documents associated with such Exhibits may be coterminous, as
provided in such Exhibits or Ancillary Documents. 
 14.3.2 Obligations upon Termination. Upon expiration or termination of this Agreement or any
applicable Exhibit, and unless otherwise provided in the applicable Exhibit 
 (a) Supplier will return within fifteen (15) days of such
expiration or termination (or at Sun’s option destroy) all Confidential Information and other property and materials of Sun that were provided by Sun or are otherwise in Supplier’s (or its employees’ contractors’ or agents’)
possession or under Supplier’s control, in good condition (reasonable wear and tear excepted), except to the extent necessary for the Supplier’s use in continuing performance under this Agreement, including any Exhibit or other Ancillary
Document, if applicable and upon completion or other termination of such performance Supplier will return or destroy such information, property and materials as described above; 
 (b) Sun may retain and use Supplier Confidential Information only with prior written consent as described in Section 8.1.2; 
 (c) Supplier will deliver to Sun all Deliverables, whether finished or unfinished, accepted or paid for by Sun prior to termination, in a form and/or format useable by Sun at no additional cost to Sun;

 (d) if applicable, and as requested by Sun, Supplier will provide reasonable assistance and cooperation in phasing out the provision of
Services and/or in transitioning such Services to another supplier or to Sun or its Affiliated Companies; and 
 (e) subject to Supplier’s
compliance with Section 14.3.2 subclauses (a) and (c), and to Sun’s rights to withhold amounts in setoff of claims, Supplier will be entitled to receive payment for Deliverables provided to and accepted by Sun in accordance with this
Agreement. 
 14.3.3 No Damages as a Result of Rightful Termination. The parties acknowledge and agree that neither party will be entitled to
damages, indemnification or other remedy solely by virtue of the other party’s termination of this Agreement in accordance with the terms of this Section 14. This provision does not affect any other remedies that may be available to either
party for breach of the Agreement. Sun will not be responsible for any costs incurred by the Supplier after the termination of this Agreement, other than pursuant to open Purchase Orders (and corresponding Exhibits and other Ancillary Documents)
which are not terminated as described in this Section 14. 
 14.3.4 Severability. Rights and obligations under this Agreement which by their
nature should survive (such as obligations of confidentiality and data protection, warranties, and indemnifications) will remain in effect after termination or expiration of the Agreement. No termination of this Agreement shall relieve either party
from liability arising from any breach of this Agreement on or prior to the date of termination. 
  
 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 18 

 15. Law; Resolution of Disputes. 
 15.1 Choice of Law and Forum. All disputes arising out of or related to this Agreement will be governed by California law and controlling U.S. federal law. No choice of law rules of any jurisdiction will
apply. All actions to enforce the terms of this Agreement shall be brought in a court of appropriate subject matter jurisdiction located in Santa Clara County, California; and the parties expressly consent to personal jurisdiction and proper venue
by and in such court and agree not to deny or defeat such court’s jurisdiction or venue (including, without limitation, by a motion forum non conveniens). The United Nations Convention on Contracts for the International Sale of Goods will not
apply. 
 15.2 Dispute Resolution. The parties will use reasonable efforts to resolve any dispute arising out of the Agreement through a meeting
of appropriate managers from each party. If the parties are unable to resolve the dispute, either party may escalate the dispute to its executives. If an executive level meeting fails to resolve the dispute within thirty (30) days after
escalation, either party may seek any available relief. This provision will not affect either party’s right to seek injunctive or other equitable relief at any time. Pending resolution of any dispute, Supplier agrees to continue to develop,
perform, and/or deliver Deliverables, as applicable, under the terms of this Agreement as directed b Sun. Neither party’s rights under Section 14 (Termination) shall be limited by this Section 15.2. - 
 15.3 Equitable Relief. Without limiting the parties’ other rights or remedies under this Agreement, the parties acknowledge that any breach or
threatened breach of Section 6 (Compliance), 8 (Non-Disclosure; Confidentiality) or 9 (Sun Materials) will constitute an irreparable injury and that monetary damages will be inadequate. Therefore, in addition to any other available rights or
remedies, each will have the right to seek equitable relief and enjoin the other against any further or threatened breach of such Sections. Each party hereby waives any requirement for the posting of a bond or any other security if the other seeks
any injunction hereunder. 
 16. General. 
 16.1 Notices. Any notice required under this Agreement must be in writing and sent to each party’s representatives at the respective addresses identified below. Notices will be delivered in person or by means evidenced by a delivery
receipt or acknowledgment (certified or registered mail (postage prepaid and return receipt requested), or via overnight courier). Notices will be effective upon receipt. 
 **** 
 16.2 Alternative Source; Non-exclusivity. This Agreement is non-exclusive, and Sun shall
have the right to establish alternative and additional sources of supply for the Deliverables at any time, including from Supplier’s competitors. 
 16.3 Assignment. Other than delegation of certain duties to Subcontractors as permitted in this Agreement, the rights, duties and obligations of Supplier under this Agreement may not be assigned or delegated, in whole or in part, by
operation of law, or otherwise, including by merger or acquisition, without the prior express written consent of Sun, and any attempted assignment of any rights, or delegation of duties or obligations hereunder without such consent shall be null and
void. Sun may freely assign and transfer this Agreement, and its rights, duties and obligations, or any part thereof, to any of its Affiliated Companies or to any Third Party, whether by operation of law or otherwise. 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 19 

 
This Agreement shall be binding on the parties and their respective permitted successors and assigns. 
 16.4 Invalidity. If any provision of the Agreement is held invalid by any Applicable Law or by any court or arbitrator, such provision will be enforced to the maximum extent permissible to affect the
intent of the parties, and such invalidity will not affect the enforceability of any other provisions. 
 16.5 Relationship of Parties. This
Agreement is not intended to create a partnership, franchise, joint venture, agency, or fiduciary or employment relationship. Neither party may bind the other party or act in a manner which expresses or implies a relationship other than that of
independent contractor. 
 16.6 Waiver. Any express waiver or failure to exercise promptly any right under this Agreement will not create a
continuing waiver or any expectation of non-enforcement. To be enforceable, a waiver must be in writing and signed by an authorized representative of the waiving party. 
 16.7 Trademarks. Sun does not grant to Supplier, either expressly or by implication, any license or permission under this Agreement to use any of the Sun Trademarks. Supplier agrees to comply with all of
Sun’s Trademark policies including the TMSun Trademark & Logo Usage Requirements located as of the Effective Date on the Internet at [http://www.sun:tom/policies/trademarks]. Supplier agrees not to (i) challenge Sun’s
ownership or use of the Sun Trademarks; ii) attempt to register the Sun Trademarks or any mark or logo substantially similar thereto; (iii) remove, alter or add to the Sun Trademarks; (iv) co-brand or co-logo its products with the Sun
Trademarks; or (v) incorporate the Sun Trademarks into Supplier’s own Trademarks, product names, service ii a, company names, domain names or other similar designations. Any use of the Sun Trademarks or the Trademarks of Sun’s
Affiliated Companies by Supplier inures to Sun’s benefit. In its sole discretion, Sun may from time to time, change and modify its Trademark and Logo Usage Requirements and other Trademark policies and as such Supplier agrees to regularly
review the Sun Trademark & Logo Usage Requirements and to adhere to the same. 
 16.8 Interpretation. The parties have had an
opportunity to consult their respective attorneys with respect to this Agreement. Accordingly, the language of this Agreement shall not be construed for or against either party. This Agreement shall not be modified, supplemented, qualified, or
interpreted by any trade usage or prior course of dealings between the parties not expressly made a part of this Agreement. This Agreement is in the English language only, which language shall be controlling in all respects. Any versions of this
Agreement in any other language shall be for accommodation only and shall not be binding upon either party. All communications and documentation to be furnished under this Agreement shall be in the English language. The section headings contained in
this Agreement are for convenience of reference only and shall not be considered as substantive parts of this Agreement. The use of the singular or plural form shall include the other form. 
 16.9 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, but both of which together shall constitute one
and the same instrument If this Agreement is executed in counterparts, no signatory shall be bound until both the parties named below have duly executed or caused to be duly executed a counterpart. 
  
 [****]=Certain information has been omitted and filed separately with the
Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 20

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