Document:

Form of Restricted Stock Agreement Pursuant to Plan.

 Exhibit 10.3 
 PACIFIC CAPITAL BANCORP 
 2008 EQUITY INCENTIVE PLAN 
 NOTICE OF GRANT 
 AND

 RESTRICTED STOCK AGREEMENT 
 You have been granted the number of Common Shares of Restricted Stock of Pacific Capital Bancorp (the “Company”), as set forth below (“Common Shares”), subject to the terms and conditions of the Pacific Capital
Bancorp 2008 Equity Incentive Plan (“Plan”), and this Notice of Grant and Restricted Stock Agreement including the attachments hereto (collectively, “Notice and Agreement”). Unless otherwise defined in the Notice
and Agreement, terms with initial capital letters shall have the meanings set forth in the Plan. 
  

			
	Grant Date:	  	
		
	Number of Common Shares of Restricted Stock Granted:	  	The number of shares is specified on the Grant Summary section of this website.
		
	Fair Market Value:	  	The Fair Market Value is the closing price of Company stock on the Grant Date and is specified on the Grant Summary section of this website.
		
	Vesting Schedule:	  	Until it becomes Vested, the Restricted Stock that has been granted under this Agreement is not transferable and is subject to forfeiture in the event that Employee’s status as an employee
of the Company is terminated for any reason other than Official Retirement. Beginning on the above referenced Grant Date and continuing until the Restricted Stock has become fully vested, the Employee’s interest in the Restricted Stock shall
vest pursuant to the terms listed on the Restricted Stock detail portion of this website.
		
	Period of Restriction and Release of Common Shares from Company’s Return Right (see Sections 2 and 3 of attached Agreement)	  	The Period of Restriction, during which the Common Shares shall be subject to the Company’s Return Right, shall lapse. However, upon the occurrence of a Change in Control (as defined in the
Plan), the Company’s Return Right shall lapse immediately.

 By acknowledging this grant electronically, you accept this grant of Common Shares and you hereby represent that
you: (i) agree to the terms and conditions of this Notice and Agreement and the Plan; (ii) have reviewed the Plan and the Notice and Agreement in their entirety, and have had an opportunity to obtain the advice of legal counsel and/or your
tax advisor with respect thereto; (iii) fully understand and accept all provisions hereof; (iv) agree to accept as binding, conclusive, and final all of the Administrator’s decisions regarding, and all interpretations of, the Plan and
the Notice and Agreement; and (v) agree to notify the Company upon any change in your home address indicated above. 

 PACIFIC CAPITAL BANCORP 
 2008 EQUITY INCENTIVE PLAN 
 RESTRICTED STOCK AGREEMENT 

1. Grant of Restricted Stock. The Company has granted to you the number of Common Shares of Restricted Stock specified in the Notice of Grant on the preceding
page (“Notice of Grant”), subject to the following terms and conditions. In consideration of such grant, you agree to be bound by such terms and conditions, and by the terms and conditions of the Plan. 
 2. Period of Restriction. During the Period of Restriction specified in the Notice of Grant, the Common Shares shall remain subject to the Company’s
Return Right (defined in Section 3). The Period of Restriction shall expire and the Company’s Return Right shall lapse as to the Common Shares granted in the amount(s) and on the date(s) specified in the Notice of Grant (each, a
“Release Date”); provided, however, that no Common Shares shall be released on any Release Date if the Participant has ceased Continuous Status as a Director on or prior to such date. Any and all Common Shares subject to the
Company’s Return Right at any time shall be defined in this Notice and Agreement as “Unreleased Common Shares.”  
 3. Return
of Restricted Stock to Company. If Participant ceases Continuous Status as a Director for any reason (a “Return Event”), the Company shall become the legal and beneficial owner of the Unreleased Common Shares and all rights and
interests therein or relating thereto, and the Company shall have the right to retain and transfer such Unreleased Common Shares to its own name. The Participant shall continue to own any Common Shares subject to the terms of the Plan and this
Notice and Agreement with respect to which the Participant has Continuous Status as a Director through the Release Date(s) specified in the Notice of Grant for such Common Shares. 
 4. Restriction on Transfer. Except for the transfer of the Common Shares to the Company or its assignees contemplated by this Notice and Agreement, none of the Common Shares or any beneficial interest therein
shall be transferred, encumbered or otherwise disposed of in any way until the Release Date for such Common Shares set forth in this Notice and Agreement. In addition, as a condition to any transfer of the Common Shares after such Release Date, the
Company may, in its discretion, require: (i) that the Common Shares shall have been duly listed upon any national securities exchange or automated quotation system on which the Company’s Common Stock may then be listed or quoted;
(ii) that either (a) a registration statement under the Securities Act of 1933, as amended (“Securities Act”) with respect to the Common Shares shall be effective, or (b) in the opinion of counsel for the Company, the
proposed purchase shall be exempt from registration under the Securities Act and the Participant shall have entered into agreements with the Company as reasonably required; and (iii) fulfillment of any other requirements deemed necessary by
counsel for the Company to comply with Applicable Law. 
 5. Retention of Common Shares. The Company shall hold the Unreleased Common Shares in a
nominee account until the Release Date for such Common Shares. When a Return Event or Release Date occurs, the Company shall promptly deliver the applicable Common Shares to the Company or to the Participant, as the case may be. 

 6. Stockholder Rights. Subject to the terms hereof, the Participant shall have all the rights of a
stockholder with respect to the Common Shares while they are retained by the Company pursuant to Section 5, including without limitation, the right to vote the Common Shares and to receive any cash dividends declared thereon. If, from time to
time prior to the Release Date, there is (i) any stock dividend, stock split or other change in the Common Shares, or (ii) any merger or sale of all or substantially all of the assets or other acquisition of the Company, any and all new,
substituted or additional securities to which the Participant shall be entitled by reason of the Participant’s ownership of the Common Shares shall be immediately subject to the terms of this Notice and Agreement and included thereafter as
“Common Shares” for purposes of this Notice and Agreement. 
 7. Legends. The share certificate evidencing the Common Shares, if any, issued
hereunder shall be endorsed with the following legend (in addition to any legend required under applicable state securities laws): 
 THE
COMMON SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO CERTAIN RESTRICTIONS UPON TRANSFER, OBLIGATIONS TO RETURN TO AND THE COMPANY, AS SET FORTH IN AN AGREEMENT BETWEEN THE COMPANY AND THE HOLDER, A COPY OF WHICH IS ON FILE WITH THE SECRETARY
OF THE COMPANY. 
 8. U.S. Tax Consequences. The Participant has reviewed with the Participant’s own tax advisors the federal, state, local and
foreign tax consequences of this investment and the transactions contemplated by this Notice and Agreement. The Participant is relying solely on such advisors and not on any statements or representations of the Company or any of its employees or
agents. The Participant understands that the Participant (and not the Company) shall be responsible for the Participant’s own tax liability that may arise as a result of the transactions contemplated by this Notice and Agreement. The
Participant understands that for U.S. taxpayers, Section 83 of the Internal Revenue Code of 1986, as amended (the “Code”), taxes as ordinary income the difference between the purchase price for the Common Shares, if any, and
the fair market value of the Common Shares as of the date any restrictions on the Common Shares lapse. In this context, “restriction” includes the right of the Company to the return of the Common Shares upon a Return Event. The Participant
understands that if he/she is a U.S. taxpayer, the Participant may elect to be taxed at the time the Common Shares are awarded as Restricted Stock rather than when and as the Return Right expires by filing an election under Section 83(b) of the
Code with the IRS within 30 days from the date of acquisition. The form for making this election is attached as Exhibit A hereto. 
 THE PARTICIPANT
ACKNOWLEDGES THAT IT IS THE PARTICIPANT’S SOLE RESPONSIBILITY AND NOT THE COMPANY’S TO FILE TIMELY THE ELECTION UNDER SECTION 83(b), IF APPLICABLE, EVEN IF THE PARTICIPANT REQUESTS THE COMPANY OR ITS REPRESENTATIVES TO MAKE THIS FILING ON
THE PARTICIPANT’S BEHALF. 
 9. General. 
 (a) This Notice and Agreement shall be governed by and construed under the laws of the State of California. The Notice and Agreement and the Plan, which is incorporated herein by reference, represents the entire
agreement between the parties with respect to the Common Shares of Restricted Stock granted to the Participant. In the event of a conflict 

  

 2 

 
between the terms and conditions of the Plan and the terms and conditions of this Notice and Agreement, the terms and conditions of the Plan shall prevail.

 (b) Any notice, demand or request required or permitted to be delivered by either the Company or the Participant pursuant to the terms of this Notice and
Agreement shall be in writing and shall be deemed given when delivered personally, deposited with an international courier service, or deposited in the U.S. Mail, First Class with postage prepaid, and addressed to the parties at the addresses set
forth in the Notice of Grant, or such other address as a party may request by notifying the other in writing. 
 (c) The rights of the Company under this
Notice and Agreement and the Plan shall be transferable to any one or more persons or entities, and all covenants and agreements hereunder shall inure to the benefit of, and be enforceable by the Company’s successors and assigns. The rights and
obligations of the Participant under this Notice and Agreement may only be assigned with the prior written consent of the Company. 
 (d) The Participant
agrees upon request to execute any further documents or instruments necessary or desirable to carry out the purposes or intent of this Notice and Agreement. 
 (e) PARTICIPANT ACKNOWLEDGES AND AGREES THAT THE RELEASE OF COMMON SHARES PURSUANT TO THIS AGREEMENT SHALL BE EARNED ONLY BY CONTINUING SERVICE AS A DIRECTOR, AND NOT THROUGH THE ACT OF BEING HIRED, APPOINTED OR OBTAINING COMMON SHARES
HEREUNDER. 
 ##### 
  

 3 

 EXHIBIT A 
 ELECTION UNDER SECTION 83(b) 
 OF THE U.S. INTERNAL REVENUE CODE OF 1986 
  

 4 

 Department of the Treasury 
 Fresno, California 93888-0002 
  

	 	Re:	Election Under IRC Section 83(b) 

 Dear Sir or Madam: 
 I hereby make an election pursuant to Section 83(b) of the Internal Revenue Code of 1986, as amended, with respect to certain restricted stock
received by me. The following information is submitted as required by Treas. Reg. § 1.83-2(e): 
  

			
	Directions:	 	Please complete the form by filling in your Name, Address and Social Security Number in Item 1 below and signing on the signature line below.

  

					
	1.	  	Name:	  	
			
		  	Address:	  	
			
		  	Social Security Number	  	  

			
	2.	  	Property for which election is made	  	Share of restricted common stock of Pacific Capital Bancorp. The Beneficial Owner is:
			
	3.	  	Date of Transfer	  	
	4.	  	Taxable year for which election is made	  	
	5.	  	Restrictions to which property is subject	  	
	6.	  	Fair Market Value	  	
	7.	  	Amount paid for the property	  	None
	8.	  	A copy of this election has been furnished to the Corporation?	  	Yes

 Please return completed form to: 
 Pacific Capital Bancorp 
 Terri Ipsen, M/C 98-01 
 1021 Anacapa Street, 3rd Floor 
 Santa Barbara, CA 93101 
  

	
	  

	Signature
	
	  

	Date

  

 5Offer Letter to Marchai B. Bruchey

 EXHIBIT 10.47 
 December 15, 2000 
 Marchai Bruchey 
 [Address] 
 Dear Marchai: 
 On behalf of the combined Broadbase/Servicesoft Management and Board of Directors, we are pleased to detail your terms of employment. Our combined company is a major force in the eCRM market and its greatest asset is
employees like yourself. We are proud of the accomplishments of Broadbase and Servicesoft individually, and look forward to continued success as we combine two great institutions. 
 You will hold the position of VP Channel Alliances, reporting to Andy Kieffer. 
 This letter outlines the proposed terms of your anticipated employment with Broadbase. 
  

	 	•	 	 Your annual salary will be $135,000.00 or $5,625.00 paid semi-monthly. This salary will be subject to review as part of the upcoming annual performance evaluation
review process to be completed for Servicesoft employees in January. 

  

	 	•	 	 You currently have 29696 Servicesoft options that will be converted to 42773 options of Broadbase Software upon the merger. The purchase price of the shares covered
by the option will be the existing exercise price of your respective options, divided by 1.4404 (the “conversion ratio”). Your original vesting schedule with respect to your existing Servicesoft options will carry over to the converted
Broadbase options. 

  

	 	•	 	 In addition to the Broadbase options received from the conversion of your Servicesoft options, you will also be granted 15000 options to purchase Broadbase common
shares at a price equal to the closing price of Broadbase shares at the effective date of the grant (which will be on or shortly after the closing of the merger). The grant is subject to approval by the Board of Directors after the closing of the
merger and will be governed by the terms set forth in the Company’s standard stock option agreement. Assuming you remain an employee, the option will vest over a 4-year period on a monthly basis commencing on December 15, 2000.

 The Company will provide to you medical, dental, holiday, vacation and other benefits available to eligible employees.

 You employment at Broadbase is contingent upon your signing the attached Employee Invention Assignment, Confidentiality and Arbitration
Agreement. An executed copy of this Agreement will need to be submitted to Michael McCormack, Director of Human Resources, for holding on our behalf, by close of business on Wednesday, December 20, 2000. 

 Marchai Bruchey 
 December
15, 2000 
 Page 2 
  
 You are an “at-will” employee, which means that either you or the Company may end your employment at any time, for any or no reason, and with or
without notice. Your employment is not governed by a written or oral contract. This “at-will” nature of your employment cannot be modified except in writing by an executive officer of Broadbase. 
 We look forward to welcoming you to Broadbase and working together to make the merger with Servicesoft successful. We are excited about the future
contributions from the Servicesoft team, and we are confident this will be a mutually rewarding combination for both you and Broadbase. If you have any questions, please do not hesitate to call me or Bonnie Mansoura at 650-614-8300. 
  

	
	Sincerely,
	
	
	Rusty Thomas
	Executive Vice President and
	Chief Financial Officer

  

							
	 Employee Signature:
	 	 /s/ Marchai B. Bruchey
	 	Date:	 	  1/4/2001  

 February 22, 2008 
 Marchai Bruchey 
 [Address] 
 Dear Marchai, 

The following is an amendment to your offer letter dated December 15, 2000. You will be eligible for separation benefits in one of the following two situations:

 First, in the event of a Change in Control Event (as defined below), then (a) 100% of the unvested shares under the stock option described above at
the time of such Change in Control Event shall immediately vest, subject to the terms of the Company’s stock option agreement, and (b) in such event, you will also receive a lump-sum separation payment of six (6) months annual base
salary. Second, in the event your employment is terminated without Cause, you will receive a lump sum separation payment of six (6) months annual base salary. 
 A “Change in Control Event” shall mean a change in control of 50% or more of the outstanding stock of the Company, and following such change you are not offered the same or a similar position with the combined entity as held prior
to the change of control, or you are terminated without Cause within six months following such change. The separation benefits identified herein shall not apply should your employment be terminated for Cause. “Cause” for your termination
will exist at any time after the happening of one or more of the following events: 
 (i) your gross negligence or willful misconduct in the
performance of, or his failure or refusal to perform, his duties with the Company, as determined by the Company’s Board of Directors in good faith; 
 (ii) unprofessional, unethical or fraudulent conduct or conduct by you that discredits the Company or is detrimental to the reputation, character or standing of the Company; 
 (iii) dishonest conduct or a deliberate attempt to injure the Company; 
 (iv) your breach of your Invention Assignment and Confidentiality Agreement, and/or your duty of confidentiality to Company, including, without limitation, your theft, misappropriation and/or misuse of the
Company’s proprietary information; 
 (v) a failure or a refusal by you to comply in any material respect with the reasonable policies,
standards or regulations of the Company; 
 (vi) any unlawful or criminal act which would reflect badly on the Company in the Company’s
reasonable judgment; 
 (vii) Your absence from work without an approved leave; or 
 (viii) Your death. 
 Please sign below and return to me or
fax to Will Bose, Vice President and General Counsel at 650-614-8301 
 Sincerely, 
 Michael S. Fields 
 Chief Executive Officer 
 Accepted: 
  

			
	Signature:	 	  

	Name:	 	Marchai Bruchey
	Date:

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