Document:

Amendment No. 1 to Receivables Loan and Security Agt

 Exhibit 10.14 

EXECUTION COPY 

AMENDMENT No. 1 TO RECEIVABLES LOAN AND SECURITY AGREEMENT 

AMENDMENT No. 1 TO RECEIVABLES LOAN AND SECURITY AGREEMENT (this “Amendment”) dated as of April 13, 2010 among
LEAF III C SPE, LLC, a Delaware limited liability company (the “Borrower”), LEAF FUNDING, INC. (“LEAF”), as Originator (the “Originator”), LEAF FINANCIAL CORPORATION (“LEAF
Financial”) as Servicer, AUTOBAHN FUNDING COMPANY LLC (the “Lender”), DZ BANK AG DEUTSCHE ZENTRAL-GENOSSENSCHAFTSBANK, FRANKFURT AM MAIN (the “Agent”) and LEAF EQUIPMENT LEASING INCOME FUND III, L.P. (
“LEAF III” or the “Partnership”), as a Seller (the “Seller”). 
 W
I T N E S S E T H: 
  

WHEREAS, the parties hereto, together with Lyon Financial Services, Inc. (d/b/a U.S. Bank Portfolio Services), as backup servicer and U.S.
Bank National Association, as custodian and Agent’s Bank, are parties to the Receivables Loan and Security Agreement, dated as of November 21, 2008 (as modified, amended or supplemented from time to time, the “Loan and Security
Agreement”); 
 WHEREAS, pursuant to Section 9.01 of the Loan and Security Agreement, the parties hereto wish to
amend the Loan and Security Agreement and hereby agree that the Loan and Security Agreement is hereby amended; and 
 NOW
THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: 

SECTION 1. Definitions.  

(a) Whenever used in this Amendment, capitalized terms used and not otherwise defined herein shall have the meanings set
forth in Section 1.01 of the Loan and Security Agreement. 
 (b) Any term that relates to a document or a
statute, rule, or regulation includes any amendments, modifications, supplements, or any other changes that may have occurred since the document, statute, rule, or regulation came into being, including changes that occur after the date of this
Amendment. 
 SECTION 2. Amendments. 

(a) Seller’s Leverage Ratio. Section 7.01(g) shall be struck in its entirety and replaced with:

 “(g) Seller’s Leverage Ratio, in respect of any calendar quarter, shall exceed 7.0 to 1:0; or”

 (b) Minimum Partner’s Capital. The definition of Minimum Partner’s Capital in
Section 1.01 shall be struck in its entirety and replaced with: 

 “Minimum Partner’s Capital” means, with respect to the
Seller, $45,000,000. 
 (c) Maximum Substitution Amount. The definition of Maximum Substitution Amount in
Section 1.01 shall be struck in its entirety and replaced with: 
 “Maximum Substitution
Amount” means an amount equal to the lesser of (A) seven percent (7%) multiplied by the maximum principal amount of Loans Outstanding under this facility on any date since the Closing Date and (B) the difference
between (i) ten percent (10%) multiplied by the maximum principal amount of Loans Outstanding under this facility on any date since the Closing Date and (ii) the cumulative aggregate sum, since the Closing Date, of the
aggregate amount of cash paid to the Agent upon the Agent’s request therefor under the LEAF III Guaranty plus the cumulative aggregate Discounted Balance of Eligible Receivables contributed by the Guarantor (in each case determined on
the date of such contribution, but in any event, as set forth in the LEAF III Guaranty, not to exceed the cash payment amount requested by the Agent) to the Borrower (for pledge to the Agent as described in the LEAF II Guaranty) in lieu of making
the cash payments requested by the Agent (but in each case excluding purchases of Receivables made by the Guarantor in respect of LEAF Purchase Events pursuant to Section 6.01 of the Purchase and Contribution Agreement). 

(d) The definition of Maximum Facility Amount in Section 1.01 shall be struck in its entirety and replaced with:

 “Maximum Facility Amount” means $140,000,000. 

(e) Capital Limit. The definition of Capital Limit in Section 1.01 shall be struck in its entirety and
replaced with: 
 “Capital Limit” means, an amount equal to the sum of (A) the lesser of
(1) the Maximum Facility Amount or (2) the lesser of (i) 95% of the Aggregate Net Investment at such time, (ii) (x) prior to the Recommencement Date, 87% of the Eligible Receivables Balance at such time, and (y) from
and after the Recommencement Date, 84% of the Eligible Receivables Balance at such time and (iii) the positive difference between the Eligible Receivables Balance at such time and $3,000,000 and (B) the amount of Collections on deposit in
the Collection Account and the Master DDA Account at such time to be applied in accordance with Section 2.06 on the next Remittance Date, minus the portion of such Collections which reflect payments due in future Remittance
Periods, which are required to be maintained for the payment of accrued Yield and accrued and unpaid Fees and Liquidation Fees pursuant to Section 2.05(a) hereof, minus an amount equal to the aggregate of all outstanding Security
Deposits. 
 (f) Subordination of Partnership Advances. 

i) Section 2.06(a)(I)(ii) shall be struck in its entirety and replaced with: 

“(ii) [Reserved].” 
  

 2 

 ii) Section 2.06(a)(I)(xii) shall be struck in its entirety and
replaced with: “ 
 (xii) as long as no event that with the passage of time or the giving of notice or both
would constitute an Early Amortization Event has occurred and is then continuing, any amount remaining in the Collection Account shall be distributed first, to the Partnership in an amount equal to any unreimbursed Partnership Advances and
second distributed (or retained in the Collection Account) as directed by the Borrower as follows: (1) to the Borrower to fund the purchase of Eligible Receivables pledged by the Borrower to the Agent hereunder, (2) to the Lender to
reduce the Facility Amount (provided, that, at least 50% of the amount distributable pursuant this clause (xii) second shall be distributed to the Lender on each Remittance Date pursuant to this subclause (2) to reduce the Facility
Amount until the principal amount of the Loans Outstanding shall be not greater than 84% of the Eligible Receivables Balance at such time), (3) to the Borrower for general corporate purposes or (4) to be retained in the Collection Account
for distribution on the next Remittance Date in the priority set forth in this Section 2.06(a).” 

(g) Modification of Contracts. Section 6.02(c) shall be modified such that the proviso concluding the section
shall be struck in its entirety and replaced with: 
 “; provided, however, except in
accordance with the Credit and Collection Policy, the Servicer shall not, without the consent of the Agent, (A) forgive any payment of a Scheduled Payment, (B) decrease the amount of any Scheduled Payment, (C) extend the maturity date
of any Contract, (D) extend the time for performance for any payment under such Contract, (E) solely with respect to any Contract acquired by Borrower after the Recommencement Date, agree to any waiver, modification or variance, if such
waiver, modification or variance would, upon such action, cause the aggregate percentage of all Contracts undergoing waiver, modification or variance to exceed 30% of the Pledged Receivables Balance or (F) agree to or effect any waiver,
modification or variance with respect to a Receivable that is at the time of such waiver, modification or variance a Delinquent Receivable.” 

(h) Eligibility Requirements. The following provisions shall be added to the end of Schedule III: 

“60. If the Contract is to be added on or after the Recommencement Date, after giving effect to the addition of the
Contract to the pool of Eligible Receivables added after the Recommencement Date, the average SBSS Score of such pool of Eligible Receivables shall be 210 or greater. 

61. If the Contract is to be added on or after the Recommencement Date, after giving effect to the addition of the
Contract to the pool of Eligible Receivables added after the Recommencement Date, no more than 10% (by Discounted Balance at the time of such addition) of the Eligible Contract added after such date shall not have a SBSS Score.” 

 

 3 

 (i) Overconcentration Amount. Subsections (ii), (iii), (iv), (ix),
(x), (xiv) and (xv) in the definition of Overconcentration Amount in Section 1.01 shall each be struck in their entirety and replaced with: 

“(ii) the amount by which the sum of the Discounted Balances of all Eligible Receivables arising from the largest ten
(10) Obligors (or any Affiliates thereof) in the aggregate at such time exceeds 12.5% of the greater of (A) the Pledged Receivables Balance at such time and (B) $25,000,000;” 

“(iii) the amount by which the sum of the Discounted Balances of all Eligible Receivables with respect to which the
related Equipment is located in any one State (other than the State of California) at such time exceeds 13% of the greater of (A) the Pledged Receivables Balance at such time and (B) $25,000,000;” 

“(iv) the amount by which the sum of the Discounted Balances of all Eligible Receivables with respect to which the
related Equipment is located in California at such time exceeds 25% (or, for all Eligible Receivables originated on or after the Recommencement Date, 12.5%) of the greater of (A) the Pledged Receivables Balance at such time and
(B) $25,000,000;” 
 “(ix) the amount by which the sum of the Discounted Balances of all Eligible
Receivables with respect to which the related Equipment was sold to or leased on behalf of the Originator through any one vendor or manufacturer (and each Affiliate thereof), at such time exceeds 12.5% of the greater of (A) the Pledged
Receivables Balance at such time and (B) $25,000,000;” 
 “(x) the amount by which the sum of the
Discounted Balances of all Eligible Receivables arising from Government Contracts at such time exceeds 2% of the greater of (A) the Pledged Receivables Balance at such time and (B) $25,000,000;” 

“(xiv) the amount by which the sum of the Discounted Balances of all Eligible Receivables with respect to which the
related Obligors are operating in any single industry (based on three digit SIC Codes attached hereto as Exhibit I as identified on the InfoLease system), at such time exceeds 18% of the greater of (A) the Pledged Receivables Balance at
such time and (B) $25,000,000;” 
 “(xv) the amount by which the sum of the Discounted Balances
of all Eligible Receivables with respect to which the remaining term is greater than (i) 84 months at such time exceeds 20% or, (ii) for all Eligible Receivables originated on or after the Recommencement Date, 72 months at such time
exceeds 0%, of the greater of (A) the Pledged Receivables Balance at such time and (B) $25,000,000; and” 

(j) Cumulative Net Loss Rate. Schedule VI to the Loan and Security Agreement shall be struck in its
entirety and replaced with the new Schedule VI attached to this Amendment. 
 (k) Borrowings. The
following sentence is hereby added to the end of Section 2.01. 
  

 4 

 “In addition, on or after the Recommencement Date, in no event shall the amount of any
Borrowing exceed 80% of the Eligible Receivable Balance of the Receivables to be purchased with respect to such Borrowing.” 

(l) Recommencement Date. The definition of “Recommencement Date” (as follows), shall be added to
Section 1.01 directly after the definition of “Receivables Schedule”: 
 “Recommencement
Date” means the first date after the date hereof whereon the Facility Amount is less than or equal to 84% of the Eligible Receivable Balance at such time; provided, that, the Capital Limit is not exceeded. 

SECTION 3. Advancing. The Lender’s commitment to make Advances pursuant to Section 2.01 of the Loan and Security
Agreement is suspended until the Recommencement Date. 
 SECTION 4. Effective Date. The effective date of this Amendment
shall be the date hereof. 
 SECTION 5. Representations and Warranties.  

Borrower and Servicer each hereby severally certifies as to itself that its respective representations and warranties set forth in
Article IV of the Loan and Security Agreement (and any other representations and warranties made by Borrower or Servicer in the Loan and Security Agreement) are true and correct on the date hereof with the same force and effect as if made on the
date hereof, except to the extent such representations and warranties speak specifically to an earlier date in which case they shall have been true and correct on such date. In addition, Borrower and Servicer each severally represents and warrants
(which representations and warranties shall survive the execution and delivery hereof) that (a) no unwaived Early Amortization Event or Event of Default (nor any event that but for notice or lapse of time or both would constitute an unwaived
Early Amortization Event or Event of Default) shall have occurred and be continuing as of the date hereof nor shall any unwaived Early Amortization Event or Event of Default (nor any event that but for notice or lapse of time or both would
constitute an unwaived Early Amortization Event or Event of Default) occur due to this Amendment becoming effective, (b) Borrower and Servicer each has the power and authority to execute and deliver this Amendment and has taken or caused to be
taken all necessary actions to authorize the execution and delivery of this Amendment, (c) no consent of any other person (including, without limitation, members or creditors of Borrower or Servicer), and no action of, or filing with any
governmental or public body or authority is required to authorize, or is otherwise required in connection with the execution and performance of this Amendment, other than such that have been obtained, (d) the Loan and Security Agreement, as
amended by this Amendment, constitutes the legal, valid and binding obligation of Servicer and the Borrower, enforceable against them in accordance with its terms except as the enforceability thereof may be limited by bankruptcy, insolvency,
moratorium, reorganization and other similar laws of general application affecting creditors’ rights generally and by general principles of equity (whether such enforceability is considered in a proceeding in equity or law), and (e) the
execution, delivery and performance of this Amendment will not violate any provision of any existing law or regulation 

 

 5 

 
or any order or decree of any court, regulatory body or administrative agency or the certificate of formation or the limited liability company agreement of Servicer or Borrower or any material
indenture, agreement, mortgage, deed of trust or other instrument to which Servicer or the Borrower is a party or by which it is bound. 

SECTION 6. Ratification. Upon execution of this Amendment, the Loan and Security Agreement shall be amended in accordance
herewith, and the respective rights, limitations, obligations, duties, liabilities and immunities of the parties shall hereafter be determined, exercised and enforced subject in all respects to such amendments, and the terms of this Amendment shall
be a part of the Loan and Security Agreement for any and all purposes. Except as modified and expressly amended by this Amendment, the Amendment is in all respects ratified and confirmed, and all the terms, provisions and conditions thereof shall be
and remain in full force and effect. 
 SECTION 7. GOVERNING LAW. THIS AGREEMENT SHALL, IN ACCORDANCE WITH SECTION 5-1401
OF THE GENERAL OBLIGATIONS LAW OF THE STATE OF NEW YORK, BE GOVERNED BY THE INTERNAL LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO ANY CONFLICTS OF LAW PRINCIPLES THEREOF. 

SECTION 8. Counterparts. For the purpose of facilitating the execution of this Amendment and for other purposes, this Amendment
may be executed simultaneously in any number of counterparts, each of which shall be deemed to be an original and together shall constitute and be one and the same instrument. 

SECTION 9. Severability of Provisions. If any one or more of the provisions or terms of this Amendment shall be for any reason
whatsoever held invalid, then such provisions or terms shall be deemed severable from the remaining provisions or terms of this Amendment and shall in no way affect the validity or enforceability of the other provisions or terms of this Amendment.

 SECTION 10. Amendment. This Amendment may be amended or modified from time to time by the parties hereto, but only by
an instrument in writing signed by each of the parties hereto. 
 SECTION 11. Headings. The Section headings are not part
of this Amendment and shall not be used in its interpretation. 
 [REMAINDER OF PAGE IS INTENTIONALLY LEFT BLANK] 

 

 6 

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the day and year
first above written. 
  

			
	 LEAF III C SPE, LLC,

as Borrower

		
	By:	 	 /s/    

		 	 Name:            Miles Herman

Title:             President, COO

 

			
	 LEAF FUNDING, INC.,

as Originator

		
	By:	 	 /s/    

		 	 Name:              Miles Herman

Title:         Executive Vice President

 

			
	 LEAF EQUIPMENT LEASING INCOME FUND

III, L.P.,
  

By: LEAF Asset Management, LLC

		
	By:	 	 /s/    

		 	 Name:            Miles Herman

Title:             President, COO

 

			
	LEAF FINANCIAL CORPORATION, as Servicer
		
	By:	 	 /s/    

		 	 Name:            Miles Herman

Title:             President, COO

 

 7 

			
	DZ BANK AG DEUTSCHE ZENTRAL-GENOSSENSCHAFTSBANK, FRANKFURT AM MAIN, as Agent
		
	By:	 	/s/    

		 	 Name:    Sandeep Srinath

Title:      Senior Vice President

		
	By:	 	/s/    

		 	 Name:    Jayan Krishnan

Title:      Assistant Vice President

 
  
  

			
	 AUTOBAHN FUNDING COMPANY LLC, as Lender
  

By:   DZ BANK AG DEUTSCHE ZENTRAL-GENOSSENSCHAFTSBANK, FRANKFURT AM MAIN, its attorney-in-fact

		
	By:	 	/s/    

		 	 Name:    Sandeep Srinath

Title:      Senior Vice President

		
	By:	 	/s/    

		 	 Name:    Jayan Krishnan

Title:      Assistant Vice President

 

 8 

 SCHEDULE VI 

 
  

							
	Month	 	Expected Cumulative
Default Rate	 	Month	 	Expected Cumulative
Default Rate
	 1
	 	0.00%	 	31	 	6.54%
	 2
	 	0.36%	 	32	 	6.63%
	 3
	 	0.66%	 	33	 	6.72%
	 4
	 	0.96%	 	34	 	6.80%
	 5
	 	1.26%	 	35	 	6.89%
	 6
	 	1.56%	 	36	 	7.00%
	 7
	 	1.80%	 	37	 	7.05%
	 8
	 	2.04%	 	38	 	7.10%
	 9
	 	2.28%	 	39	 	7.12%
	 10
	 	2.46%	 	40	 	7.16%
	 11
	 	2.70%	 	41	 	7.20%
	 12
	 	3.98%	 	42	 	7.24%
	 13
	 	4.21%	 	43	 	7.27%
	 14
	 	4.45%	 	44	 	7.30%
	 15
	 	4.68%	 	45	 	7.34%
	 16
	 	4.86%	 	46	 	7.38%
	 17
	 	5.04%	 	47	 	7.40%
	 18
	 	5.21%	 	48	 	7.40%
	 19
	 	5.33%	 	49	 	7.40%
	 20
	 	5.45%	 	50	 	7.42%
	 21
	 	5.57%	 	51	 	7.42%
	 22
	 	5.69%	 	52	 	7.42%
	 23
	 	5.80%	 	53	 	7.45%
	 24
	 	5.92%	 	54	 	7.45%
	 25
	 	6.01%	 	55	 	7.45%
	 26
	 	6.10%	 	56	 	7.50%
	 27
	 	6.19%	 	57	 	7.50%
	 28
	 	6.27%	 	58	 	7.50%
	 29
	 	6.36%	 	59	 	7.50%
	 30
	 	6.45%	 	60	 	7.50%

  

 9Support.com, Inc. 2010 Equity and Performance Incentive Plan

 Exhibit 4.1 

SUPPORT.COM, INC. 

2010 Equity and Performance Incentive Plan 

1. Purpose. The purpose of the 2010 Equity and Performance Incentive Plan is to attract and retain directors, officers, other employees and
consultants of support.com, Inc., a Delaware corporation, and its Subsidiaries and to provide to such persons incentives and rewards for superior performance. 

2. Definitions. As used in this Plan, 

(a) “Appreciation Right” means a right granted pursuant to Section 5 or Section 9 of this Plan, and will include both Tandem
Appreciation Rights and Free-Standing Appreciation Rights. 
 (b) “Base Price” means the price to be used as the basis for determining
the Spread upon the exercise of a Free-Standing Appreciation Right and a Tandem Appreciation Right. 
 (c) “Board” means the Board of
Directors of the Company and, to the extent of any delegation by the Board to a committee (or subcommittee thereof) pursuant to Section 14 of this Plan, such committee (or subcommittee). 

(d) “Change of Control” shall mean the occurrence of either of the following events: 

(i) A change in the composition of the Board, as a result of which fewer than one-half of the incumbent directors are directors who either: 

(A) Had been directors of the Company twenty-four (24) months prior to such change; or 

(B) Were elected, or nominated for election, to the Directors with the affirmative votes of at least a majority of the directors who had been directors
of the Company twenty-four (24) months prior to such change and who were still in office at the time of the election or nomination; or 

(ii) Any “person” (as such term is used in sections 13(d) and 14(d) of the Exchange Act) who, by the acquisition or aggregation of securities,
is or becomes the beneficial owner, directly or indirectly, of securities of the Company representing fifty percent (50%) or more of the combined voting power of the Company’s then out­standing securities ordinarily (and apart from
rights accruing under special circum­stances) having the right to vote at elections of directors (the “Base Capital Stock”); except that any change in the relative beneficial ownership of the Company’s securities by any person
resulting solely from a reduction in the aggregate number of outstanding shares of Base Capital Stock, and any decrease thereafter in such person’s ownership of securities, shall be disregarded until such person increases in any manner,
directly or indirectly, such person’s beneficial owner­ship of any securities of the Company. For purposes of this Subsection (ii), the term “person” shall not include an employee benefit plan maintained by the Company.

 (e) “Code” means the Internal Revenue Code of 1986, as amended from time to time. 

(f) “Common Stock” means the Common Stock, par value $0.0001 per share, of the Company or any security into which such Common Stock may be
changed by reason of any transaction or event of the type referred to in Section 12 of this Plan. 
 (g) “Company” means
support.com Inc., a Delaware corporation, and its successors. 
 (h) “Covered Employee” means a Participant who is, or is determined
by the Board to be likely to become, a “covered employee” within the meaning of Section 162(m) of the Code (or any successor provision). 

(i) “Date of Grant” means the date specified by the Board on which a grant of Option Rights, Appreciation Rights, Performance Shares,
Performance Units or other awards contemplated by Section 10 of this Plan, or a grant or sale of Restricted Stock, Restricted Stock Units, or other awards contemplated by Section 10 of this Plan, will become effective (which date will not
be earlier than the date on which the Board takes action with respect thereto). 
 (j) “Director” means a member of the Board of
Directors of the Company. 
 (k) “Effective Date” means the date that this Plan is approved by the stockholders of the Company.

 (l) “Evidence of Award” means an agreement, certificate, resolution or other type or form of
writing or other evidence approved by the Board that sets forth the terms and conditions of the awards granted. An Evidence of Award may be in an electronic medium, may be limited to notation on the books and records of the Company and, unless
otherwise determined by the Board, need not be signed by a representative of the Company or a Participant. 
 (m) “Exchange Act” means
the Securities Exchange Act of 1934, as amended, and the rules and regulations thereunder, as such law, rules and regulations may be amended from time to time. 

(n) “Existing Plan” means the Company’s 2000 Omnibus Equity and Incentive Plan. 

(o) “Free-Standing Appreciation Right” means an Appreciation Right granted pursuant to Section 5 or Section 9 of this Plan that is
not granted in tandem with an Option Right. 
 (p) “Incentive Stock Options” means Option Rights that are intended to qualify as
“incentive stock options” under Section 422 of the Code or any successor provision. 
 (q) “Management Objectives”
means the measurable performance objective or objectives established pursuant to this Plan for Participants who have received grants of Performance Shares or Performance Units or, when so determined by the Board, Option Rights, Appreciation Rights,
Restricted Stock, Restricted Stock Units, dividend credits or other awards pursuant to this Plan. Management Objectives may be described in terms of Company-wide objectives or objectives that are related to the performance of the individual
Participant or of the Subsidiary, division, department, region or function within the Company or Subsidiary in which the Participant is employed. The Management Objectives may be made relative to the performance of one or more other companies or
subsidiaries, divisions, departments, regions or functions within such other companies, and may be made relative to an index or one or more of the performance objectives themselves. The Board may grant awards subject to Management Objectives that
are either Qualified Performance-Based Awards or are not Qualified Performance-Based Awards. The Management Objectives applicable to any Qualified Performance-Based Award to a Covered Employee will be based on specified levels of or growth or
improvement in one or more of the criteria provided in Appendix A attached to this Plan. 
 If the Board determines that a change in the
business, operations, corporate structure or capital structure of the Company, or the manner in which it conducts its business, or other events or circumstances render the Management Objectives unsuitable, the Board may in its discretion modify such
Management Objectives or the related level or levels of achievement, in whole or in part, as the Board deems appropriate and equitable, except in the case of a Qualified Performance-Based Award (other than in connection with a Change of Control)
where such action would result in the loss of the otherwise available exemption of the award under Section 162(m) of the Code. In such case, the Board will not make any modification of the Management Objectives or level or levels of achievement
with respect to such Covered Employee. 
 (r) “Market Value per Share” means as of any particular date the closing sale price of a
share of Common Stock during regular trading as reported on The NASDAQ Stock Market or, if not listed on such exchange, on any other national securities exchange on which the Common Stock is listed; for the avoidance of doubt, this excludes pricing
from “after-hours” trading, or any similar period of outside of regular stock market hours when the full stock market is open. If the Common Stock is not traded as of any given date, the Market Value per Share means the closing price for a
share of Common Stock on the principal exchange on which the Common Stock is traded for the immediately preceding date on which the Common Stock is traded. If there is no regular public trading market for the Common Stock, the Market Value per Share
shall be the fair market value of a share of Common Stock as determined in good faith by the Board. The Board is authorized to adopt another fair market value pricing method, provided such method is stated in the Evidence of Award, and is in
compliance with the fair market value pricing rules set forth in Section 409A of the Code. 
 (s) “Non-Employee Director” means a
person who is a “Non-Employee Director” of the Company within the meaning of Rule 16b-3 of the Securities and Exchange Commission promulgated under the Exchange Act. 

(t) “Optionee” means the optionee named in an Evidence of Award evidencing an outstanding Option Right. 

(u) “Option Price” means the purchase price payable on exercise of an Option Right. 

(v) “Option Right” means the right to purchase Common Stock upon exercise of an option granted pursuant to Section 4 or Section 9 of
this Plan. 

 (w) “Participant” means a person who is selected by the Board to receive benefits under this Plan
and who is at the time an officer, other key employee or a consultant of the Company or any one or more of its Subsidiaries, or who has agreed to commence serving in any of such capacities within 90 days of the Date of Grant, and will also include
each non-employee Director who receives Common Stock or an award of Option Rights, Appreciation Rights, Restricted Stock, Restricted Stock Units or other awards under this Plan. The term “Participant” shall also include any person who
provides services to the Company or a Subsidiary that are substantially equivalent to those typically provided by an employee. 
 (x)
“Performance Period” means, in respect of a Performance Share or Performance Unit, a period of time established pursuant to Section 8 of this Plan within which the Management Objectives relating to such Performance Share or
Performance Unit are to be achieved. 
 (y) “Performance Share” means a bookkeeping entry that records the equivalent of one Common
Share awarded pursuant to Section 8 of this Plan. 
 (z) “Performance Unit” means a bookkeeping entry awarded pursuant to
Section 8 of this Plan that records a unit equivalent to $1.00 or such other value as is determined by the Board. 
 (aa) “Plan”
means this support.com, Inc. 2010 Equity and Performance Incentive Plan, as may be amended from time to time. 
 (bb) “Qualified
Performance-Based Award” means any award of Performance Shares, Performance Units, Restricted Stock, Restricted Stock Units or other awards under Section 10 of this Plan, or portion of such award, to a Covered Employee that is intended to
satisfy the requirements for “qualified performance-based compensation” under Section 162(m) of the Code. 
 (cc)
“Restricted Stock” means Common Stock granted or sold pursuant to Section 6 or Section 9 of this Plan as to which neither the substantial risk of forfeiture nor the prohibition on transfers has expired. 

(dd) “Restriction Period” means the period of time during which Restricted Stock Units are subject to restrictions, as provided in
Section 7 or Section 9 of this Plan. 
 (ee) “Restricted Stock Unit” means an award made pursuant to Section 7 or
Section 9 of this Plan of the right to receive Common Stock or cash at the end of a specified period. 
 (ff) “Spread” means the
excess of the Market Value per Share on the date when an Appreciation Right is exercised, or on the date when Option Rights are surrendered in payment of the Option Price of other Option Rights, over the Option Price or Base Price provided for in
the related Option Right or Free-Standing Appreciation Right, respectively. 
 (gg) “Subsidiary” means a corporation, company or other
entity (i) more than 50 percent of whose outstanding shares or securities (representing the right to vote for the election of directors or other managing authority) are, or (ii) which does not have outstanding shares or securities (as may
be the case in a partnership, joint venture or unincorporated association), but more than 50 percent of whose ownership interest representing the right generally to make decisions for such other entity is, now or hereafter, owned or controlled,
directly or indirectly, by the Company except that for purposes of determining whether any person may be a Participant for purposes of any grant of Incentive Stock Options, “Subsidiary” means any corporation in which at the time the
Company owns or controls, directly or indirectly, more than 50 percent of the total combined voting power represented by all classes of stock issued by such corporation. 

(hh) “Tandem Appreciation Right” means an Appreciation Right granted pursuant to Section 5 or Section 9 of this Plan that is granted
in tandem with an Option Right. 
 3. Shares Available Under the Plan.  

(a) Maximum Shares Available Under Plan.  

(i) Subject to adjustment as provided in Section 12 of this Plan, the number of shares of Common Stock that may be issued or transferred
(A) upon the exercise of Option Rights or Appreciation Rights, (B) in payment of Restricted Stock and released from substantial risks of forfeiture thereof, (C) in payment of Restricted Stock Units, (D) in payment of Performance
Shares or Performance Units that have been earned, (E) as awards to Non-Employee Directors, (F) as awards contemplated by Section 10 of this Plan, or (G) in payment of dividend equivalents paid with respect to awards made under
the Plan, will not exceed in the aggregate five million (5,000,000) shares of Common Stock plus the number of shares of Common Stock relating to prior awards under the 2000 Omnibus Equity Incentive Plan that expire, are forfeited or cancelled
after the adoption of the Plan. For the avoidance of doubt, such amounts do not include shares used in payment of the exercise price or shares used to satisfy tax withholding. Such Common Stock may be shares of original issuance or treasury shares
or a combination of the foregoing. 

 (ii) Shares of Common Stock covered by an award granted under the Plan shall not be counted as used unless
and until they are actually issued and delivered to a Participant and, therefore, the total number of shares of Common Stock available under the Plan as of a given date shall not be reduced by any Common Stock relating to prior awards that have
expired or have been forfeited or cancelled, and upon payment in cash of the benefit provided by any award granted under the Plan, any shares of Common Stock that are covered by that award will be available for issue or transfer hereunder.
Notwithstanding anything to the contrary contained herein: (A) if shares of Common Stock are tendered or otherwise used in payment of the Option Price of an Option Right, the total number of shares of Common Stock covered by the Option Right
being exercised shall count against the aggregate plan limit described above; (B) shares of Common Stock withheld by the Company to satisfy the tax withholding obligation shall count against the aggregate plan limit described above; and
(C) the number of shares of Common Stock covered by an Appreciation Right, to the extent that it is exercised and settled in Common Stock, and whether or not the shares of Common Stock are actually issued to the Participant upon exercise of the
Appreciation Right, shall be considered issued or transferred pursuant to the Plan. In the event that the Company repurchases Common Stock with Option Right proceeds, those shares of Common Stock will not be added to the aggregate plan limit
described above. If, under this Plan, a Participant has elected to give up the right to receive compensation in exchange for Common Stock based on fair market value, such shares of Common Stock will not count against the aggregate plan limit
described above. 
 (b) Life of Plan Limits. Notwithstanding anything in this Section 3, or elsewhere in this Plan, to the contrary,
and subject to adjustment as provided in Section 12 of this Plan: 
 (i) The aggregate number of shares of Common Stock actually issued or
transferred by the Company upon the exercise of Incentive Stock Options will not exceed one million (1,000,000) shares of Common Stock; and 

(ii) The number of shares of Common Stock issued as Restricted Stock, Restricted Stock Units, Performance Shares and Performance Units and other awards
under Section 10 of this Plan (after taking into account any forfeitures and cancellations) will not during the life of the Plan in the aggregate exceed one million (1,000,000) shares of Common Stock. 

(c) Individual Participant Limits. Notwithstanding anything in this Section 3, or elsewhere in this Plan, to the contrary, and subject to
adjustment as provided in Section 12 of this Plan: 
 (i) No Participant will be granted Option Rights or Appreciation Rights, in the
aggregate, for more than one million (1,000,000) shares of Common Stock during any calendar year; 
 (ii) No Participant will be granted
Qualified Performance Based Awards, in the aggregate, for more than one million (1,000,000) shares of Common Stock during any calendar year; and 

(iii) In no event will any Participant in any calendar year receive a Qualified Performance-Based Award of Performance Units or other awards payable in
cash under Section 10 of this Plan having an aggregate maximum value as of their respective Dates of Grant in excess of five million dollars ($5,000,000). 

4. Option Rights. The Board may, from time to time and upon such terms and conditions as it may determine, authorize the granting to Participants
of options to purchase Common Stock. Each such grant may utilize any or all of the authorizations, and will be subject to all of the requirements contained in the following provisions: 

(a) Each grant will specify the number of shares of Common Stock to which it pertains subject to the limitations set forth in Section 3 of this
Plan. 
 (b) Each grant will specify an Option Price per share, which may not be less than the Market Value per Share on the Date of Grant.

 (c) Each grant will specify whether the Option Price will be payable (i) in cash or by check acceptable to the Company or by wire
transfer of immediately available funds, (ii) by the actual or constructive transfer to the Company of Common Stock owned by the Optionee (or other consideration authorized pursuant to Section 4(d)) having a value at the time of exercise
equal to the total Option Price, (iii) by delivery (through a process approved by the Board) of an irrevocable direction to a securities broker to sell Common Stock and to deliver all or part of the sale proceeds to the Company in payment;
(iv) by a combination of such methods of payment, or (v) by such other methods as may be approved by the Board. 

 (d) To the extent permitted by law, any grant may provide for deferred payment of the Option Price from the
proceeds of sale through a bank or broker on a date satisfactory to the Company of some or all of the shares to which such exercise relates. 

(e) Successive grants may be made to the same Participant whether or not any Option Rights previously granted to such Participant remain unexercised.

 (f) Each grant will specify the period or periods of continuous service by the Optionee with the Company or any Subsidiary that is necessary
before the Option Rights or installments thereof will become exercisable. A grant of Option Rights may provide for the earlier exercise of such Option Rights in the event of the retirement, death or disability of a Participant, or a Change of
Control. 
 (g) Any grant of Option Rights may specify Management Objectives that must be achieved as a condition to the exercise of such
rights. 
 (h) Option Rights granted under this Plan may be (i) options, including, without limitation, Incentive Stock
Options, that are intended to qualify under particular provisions of the Code, (ii) options that are not intended so to qualify, or (iii) combinations of the foregoing. Incentive Stock Options may only be granted to Participants who meet
the definition of “employees” under Section 3401(c) of the Code. 
 (i) No grant of Option Rights may be accompanied by a tandem
award of dividend equivalents or provide for dividends, dividend equivalents or other distributions to be paid on such Option Rights. 
 (j) The
exercise of an Option Right will result in the cancellation on a share- for-share basis of any Tandem Appreciation Right authorized under Section 5 of this Plan. 

(k) No Option Right will be exercisable more than ten (10) years from the Date of Grant. 

(l) The Board reserves the discretion at or after the Date of Grant to provide for (i) the availability of a loan at exercise and (ii) the
right to tender in satisfaction of the Option Price nonforfeitable, unrestricted shares of Common Stock, which are already owned by the Optionee and have a value at the time of exercise that is equal to the Option Price. 

(m) Each grant of Option Rights will be evidenced by an Evidence of Award. Each Evidence of Award shall be subject to the Plan and shall contain such
terms and provisions as the Board may approve. 
 5. Appreciation Rights.  

(a) The Board may, from time to time and upon such terms and conditions as it may determine, authorize the granting (i) to any Optionee, of Tandem
Appreciation Rights in respect of Option Rights granted hereunder, and (ii) to any Participant, of Free-Standing Appreciation Rights. A Tandem Appreciation Right will be a right of the Optionee, exercisable by surrender of the related Option
Right, to receive from the Company an amount determined by the Board, which will be expressed as a percentage of the Spread (not exceeding 100 percent) at the time of exercise. Tandem Appreciation Rights may be granted at any time prior to the
exercise or termination of the related Option Rights; provided, however, that a Tandem Appreciation Right awarded in relation to an Incentive Stock Option must be granted concurrently with such Incentive Stock Option. A Free-Standing
Appreciation Right will be a right of the Participant to receive from the Company an amount determined by the Board, which will be expressed as a percentage of the Spread (not exceeding 100 percent) at the time of exercise. 

(b) Each grant of Appreciation Rights may utilize any or all of the authorizations, and will be subject to all of the requirements, contained in the
following provisions: 
 (i) Any grant may specify that the amount payable on exercise of an Appreciation Right may be paid by the Company in
cash, in Common Stock or in any combination thereof and may either grant to the Participant or retain in the Board the right to elect among those alternatives. 

(ii) Any grant may specify that the amount payable on exercise of an Appreciation Right may not exceed a maximum specified by the Board at the Date of
Grant. 
 (iii) Any grant may specify waiting periods before exercise and permissible exercise dates or periods. 

 (iv) Any grant may specify that such Appreciation Right may be exercised only in the event of, or earlier in
the event of, the retirement, death or disability of a Participant, or a Change of Control. 
 (v) No grant of Appreciation Rights may be
accompanied by a tandem award of dividend equivalents or provide for dividends, dividend equivalents or other distributions to be paid on such Appreciation Rights. 

(vi) Any grant of Appreciation Rights may specify Management Objectives that must be achieved as a condition of the exercise of such Appreciation Rights.

 (vii) Each grant of Appreciation Rights will be evidenced by an Evidence of Award, which Evidence of Award will describe such Appreciation
Rights, identify the related Option Rights (if applicable), and contain such other terms and provisions, consistent with this Plan, as the Board may approve. 

(c) Any grant of Tandem Appreciation Rights will provide that such Tandem Appreciation Rights may be exercised only at a time when the related Option
Right is also exercisable and at a time when the Spread is positive, and by surrender of the related Option Right for cancellation. Successive grants of Tandem Appreciation Rights may be made to the same Participant regardless of whether any Tandem
Appreciation Rights previously granted to the Participant remain unexercised. 
 (d) Regarding Free-Standing Appreciation Rights only:

 (i) Each grant will specify in respect of each Free-Standing Appreciation Right a Base Price, which will be equal to or greater than the
Market Value per Share on the Date of Grant; 
 (ii) Successive grants of Free-Standing Appreciation Rights may be made to the same Participant
regardless of whether any Free-Standing Appreciation Rights previously granted to the Participant remain unexercised; and 
 (iii) No
Free-Standing Appreciation Right granted under this Plan may be exercised more than 10 years from the Date of Grant. 
 6. Restricted
Stock. The Board may, from time to time and upon such terms and conditions as it may determine, also authorize the grant or sale of Restricted Stock to Participants. Each such grant or sale may utilize any or all of the authorizations, and will
be subject to all of the requirements, contained in the following provisions: 
 (a) Each such grant or sale will constitute an immediate
transfer of the ownership of Common Stock to the Participant in consideration of the performance of services, entitling such Participant to voting, dividend and other ownership rights, but subject to the substantial risk of forfeiture and
restrictions on transfer hereinafter referred to. 
 (b) Each such grant or sale may be made without additional consideration or in
consideration of a payment by such Participant that is less than the Market Value per Share at the Date of Grant. 
 (c) Each such grant or sale
will provide that the Restricted Stock covered by such grant or sale that vests upon the passage of time will be subject to a “substantial risk of forfeiture” within the meaning of Section 83 of the Code for a period to be determined
by the Board at the Date of Grant or upon achievement of Management Objectives referred to in subparagraph (e) below. 
 (d) Each such
grant or sale will provide that during or after the period for which such substantial risk of forfeiture is to continue, the transferability of the Restricted Stock will be prohibited or restricted in the manner and to the extent prescribed by the
Board at the Date of Grant (which restrictions may include, without limitation, rights of repurchase or first refusal in the Company or provisions subjecting the Restricted Stock to a continuing substantial risk of forfeiture in the hands of any
transferee). 
 (e) Any grant of Restricted Stock may specify Management Objectives that, if achieved, will result in termination or early
termination of the restrictions applicable to such Restricted Stock Each grant may specify in respect of such Management Objectives a minimum acceptable level of achievement and may set forth a formula for determining the number of shares of
Restricted Stock on which restrictions will terminate if performance is at or above the minimum or threshold level or levels, or is at or above the target level or levels, but falls short of maximum achievement of the specified Management
Objectives. 

 (f) Notwithstanding anything to the contrary contained in this Plan, any grant or sale of Restricted Stock
may provide for the earlier termination of restrictions on such Restricted Stock in the event of the retirement, death or disability of a Participant, or a Change of Control. 

(g) Any such grant or sale of Restricted Stock shall require that all dividends or other distributions paid thereon during the period of such
restrictions be automatically deferred and reinvested in additional shares of Restricted Stock, which shall be subject to the same restrictions and risk of forfeiture as the underlying award. 

(h) Each grant or sale of Restricted Stock will be evidenced by an Evidence of Award and will contain such terms and provisions, consistent with this
Plan, as the Board may approve. Unless otherwise directed by the Board, (i) all certificates representing shares of Restricted Stock will be held in custody by the Company until all restrictions thereon will have lapsed, together with a stock
power or powers executed by the Participant in whose name such certificates are registered, endorsed in blank and covering such Shares, or (ii) all shares of Restricted Stock will be held at the Company’s transfer agent in book entry form
with appropriate restrictions relating to the transfer of such shares of Restricted Stock. 
 7. Restricted Stock Units. The Board may,
from time to time and upon such terms and conditions as it may determine, also authorize the granting or sale of Restricted Stock Units to Participants. Each such grant or sale may utilize any or all of the authorizations, and will be subject to all
of the requirements contained in the following provisions: 
 (a) Each such grant or sale will constitute the agreement by the Company to
deliver Common Stock or cash to the Participant in the future in consideration of the performance of services, but subject to the fulfillment of such conditions (which may include the achievement of Management Objectives) during the Restriction
Period as the Board may specify. Each grant may specify in respect of such Management Objectives a minimum acceptable level of achievement and may set forth a formula for determining the number of shares of Restricted Stock on which restrictions
will terminate if performance is at or above the minimum or threshold level or levels, or is at or above the target level or levels, but falls short of maximum achievement of the specified Management Objectives. 

(b) Each such grant or sale may be made without additional consideration or in consideration of a payment by such Participant that is less than the
Market Value per Share at the Date of Grant. 
 (c) Notwithstanding anything to the contrary contained in this Plan, any grant or sale of
Restricted Stock Units may provide for the earlier lapse or modification of the Restriction Period in the event of the retirement, death or disability of a Participant, or a Change of Control. 

(d) During the Restriction Period, the Participant will have no right to transfer any rights under his or her award and will have no rights of ownership
in the Restricted Stock Units and will have no right to vote them, but the Board may at the Date of Grant authorize the payment of dividend equivalents on a deferred basis, either in cash or in additional shares of Common Stock; provided, however,
that any such dividend equivalents with respect to the number of shares of Common Stock covered by Restricted Stock Units that are subject to Management Objectives shall be subject to restrictions and risk of forfeiture to the same extent as the
Restricted Stock Units with respect to which such dividend equivalents have been distributed. 
 (e) Each grant or sale of Restricted Stock
Units will specify the time and manner of payment of the Restricted Stock Units that have been earned. Each grant or sale will specify that the amount payable with respect thereto will be paid by the Company in Common Stock. 

(f) Each grant or sale of Restricted Stock Units will be evidenced by an Evidence of Award and will contain such terms and provisions, consistent with
this Plan, as the Board may approve. 
 8. Performance Shares and Performance Units. The Board may, from time to time and upon such terms
and conditions as it may determine, also authorize the granting of Performance Shares and Performance Units that will become payable to a Participant upon achievement of specified Management Objectives during the Performance Period. Each such grant
may utilize any or all of the authorizations, and will be subject to all of the requirements, contained in the following provisions: 
 (a) Each
grant will specify the number of Performance Shares or Performance Units to which it pertains, which number may be subject to adjustment to reflect changes in compensation or other factors; provided, however, that no such adjustment
will be made in the case of a Qualified Performance-Based Award where such action would result in the loss of the otherwise available exemption of the award under Section 162(m) of the Code. 

 (b) The Performance Period with respect to each Performance Share or Performance Unit will be such period of
time (not less than one year), commencing with the Date of Grant as will be determined by the Board at the time of grant which may be subject to earlier lapse or other modification in the event of the retirement, death or disability of a
Participant, or a Change of Control. 
 (c) Any grant of Performance Shares or Performance Units will specify Management Objectives which, if
achieved, will result in payment or early payment of the award, and each grant may specify in respect of such Management Objectives a minimum acceptable level of achievement and may set forth a formula for determining the number of Performance
Shares or Performance Units that will be earned if performance is at or above the minimum or threshold level or levels, or is at or above the target level or levels, but falls short of maximum achievement of the specified Management Objectives. The
grant of Performance Shares or Performance Units will specify that, before the Performance Shares or Performance Units will be earned and paid, the Board must certify that the Management Objectives have been satisfied. 

(d) Each grant will specify the time and manner of payment of Performance Shares or Performance Units that have been earned. Any grant may specify that
the amount payable with respect thereto may be paid by the Company in cash, in Common Stock or in any combination thereof and may either grant to the Participant or retain in the Board the right to elect among those alternatives. 

(e) Any grant of Performance Shares or Performance Units may specify that the amount payable or the number of shares of Common Stock issued with respect
thereto may not exceed maximums specified by the Board at the Date of Grant. 
 (f) The Board may at the Date of Grant of Performance Shares
provide for the payment of dividend equivalents to the holder thereof either in cash or in additional shares of Common Stock subject in all cases to payment on a contingent basis based on the Participant’s earning of the Performance Shares with
respect to which such dividend equivalents are paid. 
 (g) Each grant of Performance Shares or Performance Units will be evidenced by an
Evidence of Award and will contain such other terms and provisions, consistent with this Plan, as the Board may approve. 
 9. Awards to
Non-Employee Directors. The Board may, from time to time and upon such terms and conditions as it may determine, authorize the granting to non-employee Directors of Option Rights, Appreciation Rights or other awards contemplated by
Section 10 of this Plan and may also authorize the grant or sale of Common Stock, Restricted Stock or Restricted Stock Units to non-employee Directors. Each grant of an award to a non-employee Director will be upon such terms and conditions as
approved by the Board, will not be required to be subject to any minimum vesting period, and will be evidenced by an Evidence of Award in such form as will be approved by the Board. Each grant will specify in the case of an Option Right, an Option
Price per share, and in the case of a Free-Standing Appreciation Right, a Base Price per share, which will not be less than the Market Value per Share on the Date of Grant. Each Option Right and Free-Standing Appreciation Right granted under the
Plan to a non-employee Director will expire not more than 10 years from the Date of Grant and will be subject to earlier termination as hereinafter provided. If a non-employee Director subsequently becomes an employee of the Company or a Subsidiary
while remaining a member of the Board, any award held under this Plan by such individual at the time of such commencement of employment will not be affected thereby. Non-employee Directors, pursuant to this Section 9, may be awarded, or may be
permitted to elect to receive, pursuant to procedures established by the Board, all or any portion of their annual retainer, meeting fees or other fees in Common Stock, Restricted Stock, Restricted Stock Units or other awards under the Plan in lieu
of cash. 
 10. Other Awards.  

(a) The Board may, subject to limitations under applicable law, grant to any Participant such other awards that may be denominated or payable in, valued
in whole or in part by reference to, or otherwise based on, or related to, shares of Common Stock or factors that may influence the value of such shares, including, without limitation, convertible or exchangeable debt securities, other rights
convertible or exchangeable into Common Stock, purchase rights for Common Stock, awards with value and payment contingent upon performance of the Company or specified Subsidiaries, affiliates or other business units thereof or any other factors
designated by the Board, and awards valued by reference to the book value of shares of Common Stock or the value of securities of, or the performance of specified Subsidiaries or affiliates or other business units of the Company. The Board shall
determine the terms and conditions of such awards. Shares of Common Stock delivered pursuant to an award in the nature of a purchase right granted under this Section 10 shall be purchased for such consideration, paid for at such time, by such
methods, and in such forms, including, without limitation, cash, shares of Common Stock, other awards, notes or other property, as the Board shall determine. 

 (b) Cash awards, as an element of or supplement to any other award granted under this Plan, may also be
granted pursuant to this Section 10 of this Plan. 
 (c) The Board may grant Common Stock as a bonus, or may grant other awards in lieu of
obligations of the Company or a Subsidiary to pay cash or deliver other property under this Plan or under other plans or compensatory arrangements, subject to such terms as shall be determined by the Board in a manner that complies with
Section 409A of the Code. 
 (d) Share-based awards pursuant to this Section 10 are not required to be subject to any minimum vesting
period. 
 11. Transferability.  

(a) Except as otherwise determined by the Board, no Option Right, Appreciation Right or other derivative security granted under the Plan shall be
transferable by the Participant except by will or the laws of descent and distribution, and in no event shall any such award granted under this Plan be transferred for value. Except as otherwise determined by the Board, Option Rights and
Appreciation Rights will be exercisable during the Participant’s lifetime only by him or her or, in the event of the Participant’s legal incapacity to do so, by his or her guardian or legal representative acting on behalf of the
Participant in a fiduciary capacity under state law and/or court supervision. 
 (b) The Board may specify at the Date of Grant that part or all
of the shares of Common Stock that are (i) to be issued or transferred by the Company upon the exercise of Option Rights or Appreciation Rights, upon the termination of the Restriction Period applicable to Restricted Stock Units or upon payment
under any grant of Performance Shares or Performance Units or (ii) no longer subject to the substantial risk of forfeiture and restrictions on transfer referred to in Section 6 of this Plan, will be subject to further restrictions on
transfer. 
 12. Adjustments. The Board shall make or provide for such adjustments (including acceleration) in the numbers of shares of
Common Stock covered by outstanding Option Rights, Appreciation Rights, Restricted Stock Units, Performance Shares and Performance Units granted hereunder and, if applicable, in the number of shares of Common Stock covered by other awards granted
pursuant to Section 10 hereof, in the Option Price and Base Price provided in outstanding Appreciation Rights, and in the kind of shares covered thereby, as the Board, in its sole discretion, exercised in good faith, may determine is equitably
required to prevent dilution or enlargement of the rights of Participants or Optionees that otherwise would result from (a) any stock dividend, stock split, combination of shares, recapitalization or other change in the capital structure of the
Company, (b) any merger, consolidation, spin-off, split- off, spin-out, split-up, reorganization, partial or complete liquidation or other distribution of assets, issuance of rights or warrants to purchase securities, or (c) any other
corporate transaction or event having an effect similar to any of the foregoing. Moreover, in the event of any such transaction or event or in the event of a Change of Control, the Board, in its discretion, may provide in substitution for any or all
outstanding awards under this Plan such alternative consideration (including cash), if any, as it, in good faith, may determine to be equitable in the circumstances and may require in connection therewith the surrender of all awards so replaced in a
manner that complies with Section 409A of the Code. In addition, for each Option Right or Appreciation Right with an Option Price or Base Price greater than the consideration offered in connection with any such transaction or event or Change of
Control, the Board may in its sole discretion elect to cancel such Option Right or Appreciation Right without any payment to the person holding such Option Right or Appreciation Right. The Board shall also make or provide for such adjustments in the
numbers of shares of Common Stock specified in Section 3 of this Plan as the Board in its sole discretion, exercised in good faith, may determine is appropriate to reflect any transaction or event described in this Section 12;
provided, however, that any adjustment or acceleration to an Option Right intended to qualify as an Incentive Stock Option, which will fail to so qualify as such after the adjustment or acceleration, will be a non-qualified Option
Right. 

 13. Administration of the Plan.  

(a) This Plan will be administered by the Board, which may from time to time delegate all or any part of its authority under this Plan to the Compensation
Committee of the Board (or a subcommittee thereof), as constituted from time to time. To the extent of any such delegation, references in this Plan to the Board will be deemed to be references to such committee or subcommittee. A majority of the
committee (or subcommittee) will constitute a quorum, and the action of the members of the committee (or subcommittee) present at any meeting at which a quorum is present, or acts unanimously approved in writing, will be the acts of the committee
(or subcommittee). 
 (b) The interpretation and construction by the Board of any provision of this Plan or of any agreement, notification or
document evidencing the grant of Option Rights, Appreciation Rights, Restricted Stock, Restricted Stock Units, Performance Shares, Performance Units or other awards pursuant to Section 10 of this Plan and any determination by the Board pursuant
to any provision of this Plan or of any such agreement, notification or document will be final and conclusive. No member of the Board will be liable for any such action or determination made in good faith. 

(c) The Board or, to the extent of any delegation as provided in Section 13(a), the committee, may delegate to one or more of its members or to one
or more officers of the Company, or to one or more agents or advisors, such administrative duties or powers as it may deem advisable, and the Board, the committee, or any person to whom duties or powers have been delegated as aforesaid, may employ
one or more persons to render advice with respect to any responsibility the Board, the committee or such person may have under the Plan. The Board or the committee may, by resolution, authorize one or more officers of the Company to do one or both
of the following on the same basis as the Board or the committee: (i) designate employees to be recipients of awards under this Plan; (ii) determine the size of any such awards; provided, however, that (A) the Board or
the committee shall not delegate such responsibilities to any such officer for awards granted to an employee who is an officer, Director, or more than 10% beneficial owner of any class of the Company’s equity securities that is registered
pursuant to Section 12 of the Exchange Act, as determined by the Board in accordance with Section 16 of the Exchange Act; (B) the resolution providing for such authorization sets forth the total number of shares of Common Stock such
officer(s) may grant; and (iii) the officer(s) shall report periodically to the Board or the committee, as the case may be, regarding the nature and scope of the awards granted pursuant to the authority delegated. 

14. Cancellation Provisions. Any Evidence of Award may provide for the cancellation, modification or termination of an award upon such terms and
conditions as may be determined from time to time by the Board. 
 15. Non U.S. Participants. In order to facilitate the making of any
grant or combination of grants under this Plan, the Board may provide for such special terms for awards to Participants who are foreign nationals or who are employed by the Company or any Subsidiary outside of the United States of America or who
provide services to the Company under an agreement with a foreign nation or agency, as the Board may consider necessary or appropriate to accommodate differences in local law, tax policy or custom. Moreover, the Board may approve such supplements to
or amendments, restatements or alternative versions of this Plan (including without limitation, sub-plans) as it may consider necessary or appropriate for such purposes, without thereby affecting the terms of this Plan as in effect for any other
purpose, and the Secretary or other appropriate officer of the Company may certify any such document as having been approved and adopted in the same manner as this Plan. No such special terms, supplements, amendments or restatements, however, will
include any provisions that are inconsistent with the terms of this Plan as then in effect unless this Plan could have been amended to eliminate such inconsistency without further approval by the stockholders of the Company. 

16. Withholding Taxes. To the extent that the Company is required to withhold federal, state, local or foreign taxes in connection with any
payment made or benefit realized by a Participant or other person under this Plan, and the amounts available to the Company for such withholding are insufficient, it will be a condition to the receipt of such payment or the realization of such
benefit that the Participant or such other person make arrangements satisfactory to the Company for payment of the balance of such taxes required to be withheld, which arrangements (in the discretion of the Board) may include relinquishment of a
portion of such benefit. If a Participant’s benefit is to be received in the form of Common Stock, and such Participant fails to make arrangements for the payment of tax, the Company shall withhold such shares of Common Stock having a value
equal to the amount required to be withheld. Notwithstanding the foregoing, when a Participant is required to pay the Company an amount required to be withheld under applicable income and employment tax laws, the Participant may elect to satisfy the
obligation, in whole or in part, by electing to have withheld, from the shares required to be delivered to the Participant, shares of Common Stock having a value equal to the amount required to be withheld, or by delivering to the Company other
shares of Common Stock held by such Participant. The shares used for tax withholding will be valued at an amount equal to the Market Value per Share of such Common Stock on the date the benefit is to be included in Participant’s income. In no
event shall the Market Value per Share of the Common Stock to be withheld and delivered pursuant to this Section 16 to satisfy applicable withholding taxes in connection with the benefit exceed the minimum amount of taxes required to be
withheld. Participants shall also make such arrangements as the Company may require for the payment of any withholding tax obligation that may arise in connection with the disposition of shares of Common Stock acquired upon the exercise of Option
Rights. 

 17. Amendments, Etc.  

(a) The Board may at any time and from time to time amend the Plan in whole or in part; provided, however, that if an amendment to the Plan
(i) would materially increase the benefits accruing to participants under the Plan, (ii) would materially increase the number of securities which may be issued under the Plan, (iii) would materially modify the requirements for
participation in the Plan or (iv) must otherwise be approved by the stockholders of the Company in order to comply with applicable law or the rules of The NASDAQ Stock Market or, if the Common Stock is not traded on The NASDAQ Stock Market, the
principal national securities exchange upon which the Common Stock is traded or quoted, then, such amendment will be subject to stockholder approval and will not be effective unless and until such approval has been obtained. 

(b) Except in connection with a corporate transaction or event described in Section 12 of this Plan, the terms of outstanding awards may not be
amended to reduce the Option Price of outstanding Option Rights or the Base Price of outstanding Appreciation Rights, or cancel outstanding Option Rights or Appreciation Rights in exchange for cash, other awards or Option Rights or Appreciation
Rights with an Option Price or Base Price, as applicable, that is less than the Option Price of the original Option Rights or Base Price of the original Appreciation Rights, as applicable, without stockholder approval. 

(c) If permitted by Section 409A of the Code, but subject to the paragraph that follows, in case of termination of employment by reason of death,
disability or normal or early retirement, or in the case of unforeseeable emergency or other special circumstances, of a Participant who holds an Option Right or Appreciation Right not immediately exercisable in full, or any shares of Restricted
Stock as to which the substantial risk of forfeiture or the prohibition or restriction on transfer has not lapsed, or any Restricted Stock Units as to which the Restriction Period has not been completed, or any Performance Shares or Performance
Units which have not been fully earned, or any other awards made pursuant to Section 10 subject to any vesting schedule or transfer restriction, or who holds Common Stock subject to any transfer restriction imposed pursuant to
Section 11(b) of this Plan, or in the case of a Change of Control, the Board may, in its sole discretion, accelerate the time at which such Option Right, Appreciation Right or other award may be exercised or the time at which such substantial
risk of forfeiture or prohibition or restriction on transfer will lapse or the time when such Restriction Period will end or the time at which such Performance Shares or Performance Units will be deemed to have been fully earned or the time when
such transfer restriction will terminate or may waive any other limitation or requirement under any such award. 
 (d) Subject to
Section 17(b) hereof, the Board may amend the terms of any award theretofore granted under this Plan prospectively or retroactively, except in the case of a Qualified Performance-Based Award (other than in connection with the Participant’s
death or disability, or a Change of Control) where such action would result in the loss of the otherwise available exemption of the award under Section 162(m) of the Code. In such case, the Board will not make any modification of the Management
Objectives or the level or levels of achievement with respect to such Qualified Performance-Based Award. Subject to Section 12 above, no such amendment shall impair the rights of any Participant without his or her consent. The Board may, in its
discretion, terminate this Plan at any time. Termination of this Plan will not affect the rights of Participants or their successors under any awards outstanding hereunder and not exercised in full on the date of termination. 

18. Compliance with Section 409A of the Code.  

(a) To the extent applicable, it is intended that this Plan and any grants made hereunder comply with the provisions of Section 409A of the Code, so
that the income inclusion provisions of Section 409A(a)(1) of the Code do not apply to the Participants. This Plan and any grants made hereunder shall be administered in a manner consistent with this intent. Any reference in this Plan to
Section 409A of the Code will also include any regulations or any other formal guidance promulgated with respect to such Section by the U.S. Department of the Treasury or the Internal Revenue Service. 

 (b) Neither a Participant nor any of a Participant’s creditors or beneficiaries shall have the right to
subject any deferred compensation (within the meaning of Section 409A of the Code) payable under this Plan and grants hereunder to any anticipation, alienation, sale, transfer, assignment, pledge, encumbrance, attachment or garnishment. Except
as permitted under Section 409A of the Code, any deferred compensation (within the meaning of Section 409A of the Code) payable to a Participant or for a Participant’s benefit under this Plan and grants hereunder may not be reduced
by, or offset against, any amount owing by a Participant to the Company or any of its affiliates. 
 (c) If, at the time of a Participant’s
separation from service (within the meaning of Section 409A of the Code), (i) the Participant shall be a specified employee (within the meaning of Section 409A of the Code and using the identification methodology selected by the
Company from time to time) and (ii) the Company shall make a good faith determination that an amount payable hereunder constitutes deferred compensation (within the meaning of Section 409A of the Code) the payment of which is required to
be delayed pursuant to the six-month delay rule set forth in Section 409A of the Code in order to avoid taxes or penalties under Section 409A of the Code, then the Company shall not pay such amount on the otherwise scheduled payment date
but shall instead pay it, without interest, on the tenth business day of the seventh month after such separation of service. 
 (d)
Notwithstanding any provision of this Plan and grants hereunder to the contrary, in light of the uncertainty with respect to the proper application of Section 409A of the Code, the Company reserves the right to make amendments to this Plan and
grants hereunder as the Company deems necessary or desirable to avoid the imposition of taxes or penalties under Section 409A of the Code. In any case, a Participant shall be solely responsible and liable for the satisfaction of all taxes and
penalties that may be imposed on a Participant or for a Participant’s account in connection with this Plan and grants hereunder (including any taxes and penalties under Section 409A of the Code), and neither the Company nor any of its
affiliates shall have any obligation to indemnify or otherwise hold a Participant harmless from any or all of such taxes or penalties. 
 19.
Governing Law. The Plan and all grants and awards and actions taken thereunder shall be governed by and construed in accordance with the internal substantive laws of the State of Delaware. 

20. Effective Date/Termination. This Plan will be effective as of the Effective Date. No grants will be made on or after the Effective Date under
the Existing Plan, except that outstanding awards granted under the Existing Plan will continue unaffected following the Effective Date. No grant will be made under this Plan after the tenth anniversary of the Effective Date, but all grants made on
or prior to such date will continue in effect thereafter subject to the terms thereof and of this Plan. 
 21. Miscellaneous. 

 (a) The Company will not be required to issue any fractional shares of Common Stock pursuant to this Plan. The Board may provide for the
elimination of fractions or for the settlement of fractions in cash. 
 (b) This Plan will not confer upon any Participant any right with
respect to continuance of employment or other service with the Company or any Subsidiary, nor will it interfere in any way with any right the Company or any Subsidiary would otherwise have to terminate such Participant’s employment or other
service at any time. 
 (c) To the extent that any provision of this Plan would prevent any Option Right that was intended to qualify as an
Incentive Stock Option from qualifying as such, that provision will be null and void with respect to such Option Right. Such provision, however, will remain in effect for other Option Rights and there will be no further effect on any provision of
this Plan. 
 (d) No award under this Plan may be exercised by the holder thereof if such exercise, and the receipt of cash or stock thereunder,
would be, in the opinion of counsel selected by the Board, contrary to law or the regulations of any duly constituted authority having jurisdiction over this Plan. 

(e) Absence or leave approved by a duly constituted officer of the Company or any of its Subsidiaries shall not be considered interruption or termination
of service of any employee for any purposes of this Plan or awards granted hereunder, except that no awards may be granted to an employee while he or she is absent on leave. 

 (f) No Participant shall have any rights as a stockholder with respect to any shares subject to awards
granted to him or her under this Plan prior to the date as of which he or she is actually recorded as the holder of such shares upon the stock records of the Company. 

(g) The Board may condition the grant of any award or combination of awards authorized under this Plan on the surrender or deferral by the Participant of
his or her right to receive a cash bonus or other compensation otherwise payable by the Company or a Subsidiary to the Participant. 
 (h) If
any provision of the Plan is or becomes invalid, illegal or unenforceable in any jurisdiction, or would disqualify the Plan or any award under any law deemed applicable by the Board, such provision shall be construed or deemed amended or limited in
scope to conform to applicable laws or, in the discretion of the Board, it shall be stricken and the remainder of the Plan shall remain in full force and effect.

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