Document:

EX-10.1

 Exhibit 10.1 
 INCONTACT, INC. 
 2008 EQUITY INCENTIVE PLAN 

(Effective as of July 1, 2008, and as amended through June 14, 2012) 

ARTICLE I. 

PURPOSE AND DEFINITIONS 
 Section 1. Purpose. The purpose of this inContact, Inc. 2008 Equity Incentive Plan (the “Plan”) is to advance the interests of inContact, Inc. (the “Company”) and
its stockholders by enhancing the Company’s ability to attract, retain, reward and motivate persons who make or are expected to make important contributions to the Company and any Subsidiary by providing such persons with equity ownership
opportunities and performance-based incentives, thereby better aligning the interests of such persons with those of the Company’s stockholders. The Company intends that the Plan comply with Section 409A of the Code (including any
amendments or replacements of such section), and the Plan shall be so construed. 
 Section 2. Definitions. The
following terms shall have the following respective meanings unless the context requires otherwise: 
 (a) The
term “Administrator” shall mean the Compensation Committee of the Board or such other committee, individual or individuals appointed or delegated authority pursuant to Article II Section 1 to administer the Plan. 

(b) The term “Affiliate” or “Affiliates” shall have the meaning set forth in Rule 12b-2
promulgated under Section 12 of the Exchange Act. 
 (c) The term “Award Agreement” shall
mean a written agreement between the Company and a Participant setting forth the terms, conditions and restrictions of the Award granted to the Participant and any shares acquired upon the exercise thereof. 

(d) The term “Beneficial Owner” shall mean beneficial owner as defined in Rule 13d-3 under the Exchange
Act. 
 (e) The term “Board” shall mean the Board of Directors of the Company. 

(f) The term “Cause” shall mean, unless such term or an equivalent term is otherwise defined with respect
to an Award by the Participant’s Award Agreement, Stock Purchase Agreement or written contract of employment or service, any of the following: (i) the Participant’s theft, dishonesty, willful or reckless misconduct, breach of
fiduciary duty, or falsification of any Company documents or records; (ii) the Participant’s material failure to abide by the Company’s code of conduct or other policies (including, without limitation, policies relating to
confidentiality and reasonable workplace conduct); (iii) the Participant’s unauthorized use, misappropriation, destruction or diversion of any tangible or intangible asset or corporate opportunity of the Company (including, without
limitation, the Participant’s improper use or disclosure of the Company’s confidential or proprietary information); (iv) any intentional act by the Participant which has a material detrimental effect on the Company’s reputation
or business; (v) the Participant’s repeated failure or inability to perform any reasonable assigned duties after written notice from the Company of, and a reasonable opportunity to cure, such failure or inability; (vi) any

 
material breach by the Participant of any employment or service agreement between the Participant and the Company, which breach is not cured pursuant to the terms of such agreement; or
(vii) the Participant’s conviction (including any plea of guilty or nolo contendere) of any criminal act involving fraud, dishonesty, misappropriation or moral turpitude, or which impairs the Participant’s ability to perform
his or her duties with the Company. 
 (g) The term “Code” shall mean the Internal Revenue Code
of 1986, or any successor thereto, as the same may be amended and in effect from time to time. 
 (h) The term
“Company” shall mean inContact, Inc., a Delaware corporation, or an successor corporation thereto. 
 (i) The term “Consultant” shall mean a person engaged to provide consulting or advisory services (other than as an Employee or a Director) to the Company. 

(j) The term “Director” shall mean a member of the Board. 

(k) The term “Disability” shall mean the inability of the Participant, in the opinion of a qualified
physician acceptable to the Company, to perform the major duties of the Participant’s position with the Company because of the sickness or injury of the Participant. 

(l) The term “Employee” shall mean any person treated as an employee (including an Officer or a Director
who is also treated as an employee) in the records of the Company or any Subsidiary and, with respect to any Incentive Stock Option granted to such person, who is an employee for purposes of Section 422 of the Code; provided, however, that
neither service as a Director nor payment of a director’s fee shall be sufficient to constitute employment for purposes of the Plan. The Company shall determine in good faith and in the exercise of its discretion whether an individual has
become or has ceased to be an Employee and the effective date of such individual’s employment or termination of employment, as the case may be. For purposes of an individual’s rights, if any, under the terms of the Plan as of the time of
the Company’s determination of whether or not the individual is an Employee, all such determinations by the Company shall be final, binding and conclusive as to such rights, if any, notwithstanding that the Company or any court of law or
governmental agency subsequently makes a contrary determination as to such individual’s status as an Employee. 
 (m) The term “Exchange Act” shall mean the Securities Exchange Act of 1934, or any successor thereto, as the same may be amended and in effect from time to time. 

(n) The term “Fair Market Value” shall mean, with respect to a share of Stock, if the Stock is then
listed and traded on a registered national or regional securities exchange (including The Nasdaq Stock Market), the closing/last sale price of such Stock as reported on such exchange or quotation system on the date of grant of an Option or Stock
Appreciation Right (or, if no closing/last sale price was reported on that date, on the next trading date such closing/sale price is reported immediately following such date), or, if Fair Market Value is used herein in connection with any event
other than the grant of an Option or Stock Appreciation Right, then Fair Market Value shall mean such closing/last sale price for such Stock on the date of such event. If the Stock is not traded on a registered securities exchange or quoted in such
a quotation system, the Administrator shall determine in good faith the Fair Market Value of a share of Stock. 

  
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 (o) The term “Incentive Stock Option” shall mean an option
granted under this Plan and which is an incentive stock option within the meaning of Section 422 of the Code, or the corresponding provision of any subsequently enacted tax statute. 

(p) The term “Insider” shall mean an Officer, a Director of the Company or other person whose
transactions in Stock are subject to Section 16 of the Exchange Act. 
 (q) The term “Non-Employee
Director” shall mean any member of the Company’s Board who is not an Employee of the Company or of any Affiliate of the Company. 
 (r) The term “Nonqualified Stock Option” shall mean an option granted under the Plan which is not an Incentive Stock Option. 

(s) The term “Officer” shall mean any person designated by the Board as an officer of the Company.

 (t) The term “Option” or “Options” shall mean the option to purchase Stock
in accordance with Article IV on such terms and conditions as may be prescribed by the Administrator, whether or not such option is an Incentive Stock Option. 
 (u) The term “Other Stock-Based Awards” shall mean awards of Stock or other rights made in accordance with Section 5 on such terms and conditions as may be prescribed by the
Administrator. 
 (v) The term “Participant” shall mean any eligible person who is granted a
Plan Award hereunder. 
 (w) The term “Performance Goals” shall mean one or more business
criteria based on individual, business unit, group, Company or other performance criteria selected by the Administrator. 
 (x) The term “Plan” shall mean the inContact, Inc. 2008 Equity Incentive Plan, as the same may be amended and in effect from time to time. 

(y) The term “Plan Awards” or “Awards” shall mean awards or grants of stock Options and
various other rights with respect to shares of Stock. 
 (z) The term “Service” shall mean a
Participant’s employment or service with the Company, whether in the capacity of an Employee, a Director or a Consultant. A Participant’s Service shall not be deemed to have terminated merely because of a change in the capacity in which
the Participant renders Service to the Company or a change in the Company for which the Participant renders such Service, provided that there is no interruption or termination of the Participant’s Service. Furthermore, a Participant’s
Service shall not be deemed to have terminated if the Participant takes any military leave, sick leave, or other bona fide leave of absence approved by the Company; provided, however, that if any such leave exceeds ninety (90) days, then on the
one hundred eighty-first (181st) day following the commencement of such leave any Incentive Stock Option held by the Participant shall cease to be treated as an Incentive Stock Option and instead shall be treated thereafter as a Nonstatutory
Stock Option unless the Participant’s right to return to Service is guaranteed by statute or contract. Notwithstanding the foregoing, unless otherwise designated by the Company or required by law, a leave of absence shall not be treated as
Service for purposes of determining vesting under the Participant’s Award Agreement. Except as otherwise provided by the Administrator, in its discretion, the Participant’s Service shall be deemed to have terminated either upon an actual
termination of Service. Subject to the foregoing, the Company, in its discretion, shall determine whether the Participant’s Service has terminated and the effective date of and reason for such termination. 

  
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 (aa) The term “Stock” shall mean shares of the
Company’s common stock, par value $0.0001 per share. 
 (bb) The term “Stock Appreciation
Right” shall mean the right to receive, without payment to the Company, an amount of cash or Stock as determined in accordance with Article IV, based on the amount by which the Fair Market Value of a share of Stock on the relevant valuation
date exceeds the grant price. 
 (cc) The term “Subsidiary” shall mean any “subsidiary
corporation” within the meaning of Section 424(f) of the Code. 
 (dd) The term “Ten
Percent Stockholder” shall mean an individual who owns stock possessing more than ten percent (10%) of the combined voting power of all classes of stock of the Company or of its parent or subsidiary corporations within the meaning of
Code Section 422. 
 ARTICLE II. 
 ADMINISTRATION AND PARTICIPANTS 
 Section 1. Administration.
The Plan shall be administered by the Board of Directors or by any other committee appointed by the Board. If the Company has a class of securities registered under the Exchange Act, then such committee shall consist of not fewer than two members of
the Board, each of whom shall qualify (at the time of appointment to the committee and during all periods of service on the committee) in all respects as a “non-employee director” as defined in Rule 16b-3 under the Exchange Act, as an
outside director as defined in Section 162(m) of the Code and the regulations thereunder, and as a disinterested director under the rules of any stock exchange on which the Stock may be listed. The Administrator shall administer the Plan and
perform such other functions as are assigned to it under the Plan. The Administrator is authorized, subject to the provisions of the Plan, from time to time to establish such rules and regulations as it may deem appropriate for the proper
administration of the Plan and to make such determinations under, and such interpretations of, and to take such steps in connection with, the Plan and the Plan Awards as it may deem necessary or advisable, in each case in its sole discretion. The
Administrator’s decisions and determinations under the Plan need not be uniform and may be made selectively among Participants, whether or not they are similarly situated. Any authority granted to the Administrator may also be exercised by the
entire Board. To the extent that any permitted action taken by the Board conflicts with any action taken by the Administrator, the Board action shall control. To the extent permitted by applicable law and except for Awards granted to Persons who are
subject to Section 16 of the Exchange Act, the Administrator may delegate any or all of its powers or duties under the Plan, including, but not limited to, its authority to make awards under the Plan to such person or persons as it shall
appoint pursuant to such conditions or limitations as the Administrator may establish; provided, however, that the Administrator shall not delegate its authority to amend or modify the Plan pursuant to the provisions of Article XIII Section 2
of the Plan. To the extent of any such delegation, the term “Administrator” when used herein shall mean and include any such delegate. 

  
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 Section 2. Administration with Respect to Insiders. With respect to
participation by Insiders in the Plan, at any time that any class of equity security of the Company is registered pursuant to Section 12 of the Exchange Act, the Plan shall be administered in compliance with the requirements, if any, of Rule
16b-3. The Board shall approve and administer all Awards to Non-Employee Directors. 

  
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 Section 3. Eligibility for Participation. Any Employee, Director, Officer or
Consultant of the Company or any Subsidiary may be granted Awards under the Plan, provided that Consultants may only be granted Awards under the Plan if they are natural persons that provide bona fide services to the Company or any Subsidiary. The
Administrator shall designate each individual who will become a Participant. The Administrator’s designation of a Participant in any year shall not require the Administrator to designate such person to receive a Plan Award in any other year.

 ARTICLE III. 
 STOCK AVAILABLE FOR PLAN AWARDS 
 Section 1. Stock Subject to
Plan. The Stock to be subject to or related to Plan Awards may be either authorized and unissued shares or shares held in the treasury of the Company. The maximum number of shares of Stock with respect to which Plan Awards may be granted under
the Plan, subject to adjustment in accordance with the provisions of Article IX, shall be 5,272,500 shares. 
 Section 2.
Computation of Stock Available for Plan Awards. For the purpose of computing the total number of shares of Stock remaining available for Plan Awards under this Plan at any time while the Plan is in effect, the total number of shares
determined to be available pursuant to Sections 1 and 3 of this Article III shall be reduced by, (a) the maximum number of shares of Stock subject to issuance upon exercise of outstanding Options or outstanding Stock Appreciation Rights granted
under this Plan, and (b) the maximum number of shares of Stock related to outstanding Other Stock-Based Awards granted under this Plan, as determined by the Administrator in each case as of the dates on which such Plan Awards were granted.

 Section 3. Terminated, Expired or Forfeited Plan Awards. The shares involved in the unexercised or undistributed
portion of any terminated, expired or forfeited Plan Award shall be made available for further Plan Awards. 
 ARTICLE IV.

 OPTIONS AND STOCK APPRECIATION RIGHTS 
 Section 1. Option Grant and Option Grant Restrictions. 

(a) The Administrator, at any time and from time to time while the Plan is in effect, may grant Options to such Employees
and other eligible individuals as the Administrator may select, subject to the provisions of this Article IV and Article III of the Plan. Subject to any limitations set forth in the Plan, the Administrator shall have complete discretion in
determining: (i) the eligible individuals to be granted an Option; (ii) the number of shares of Stock to be subject to the Option; (iii) whether the Option is to be an Incentive Stock Option or a Nonqualified Stock Option (provided,
that Incentive Stock Options may be granted only to Employees of the Company or a Subsidiary); and (iv) any other terms and conditions of the Option as determined by the Administrator in its sole discretion. 

  
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 (b) To the extent required by applicable law, Incentive Stock Options:
(i) will be exercisable at a purchase price per share of not less than One Hundred percent (100%) (or, in the case of a Ten Percent Stockholder, one hundred and ten percent (110%)) of the Fair Market Value of the Stock on the date of
grant; (ii) will be exercisable over not more than ten (10) years (or, in the case of a Ten Percent Stockholder, five (5) years) after the date of grant; (iii) will terminate not later than three (3) months after the
Participant’s termination of Service for any reason other than Disability or death and (iv) will comply in all other respects with the provisions of Code Section 422. 

(c) Nonqualified Stock Options will be exercisable at purchase prices of not less than one hundred percent (100%) of
the Fair Market Value of the Stock on the date of grant, unless otherwise determined by the Administrator. Nonqualified Stock Options will be exercisable during such periods or on such date as determined by the Administrator and shall terminate at
such time as the Administrator shall determine. 
 (d) Notwithstanding the foregoing provisions of Sections 1(a),
1(b) and 1(c) of Article IV, in the event that the Company or an Affiliate consummates a transaction described in Section 424(a) of the Code (e.g., the acquisition of property or stock from an unrelated corporation), persons who become
Employees or non-employee Directors on account of such transaction may be granted Options in substitution for options granted by their former employer. If such substitute Options are granted, the Administrator, in its sole discretion and consistent
with Section 424(a) of the Code, may determine that such substitute Options shall have a purchase price per share less than the Fair Market Value of the Stock on the date of grant. 

(e) Each Award Agreement evidencing an Incentive Stock Option shall provide that, to the extent that the aggregate Fair
Market Value of Stock (as determined on the date of the option grant) that may be purchased by a Participant for the first time during any calendar year pursuant Incentive Stock Options granted under the Plan or any other plan of the Company or any
Subsidiary exceeds $100,000, then such option as to the excess shall be treated as a Nonqualified Stock Option. This limitation shall be applied by taking stock options into account in the order in which they were granted. 

Section 2. Grant of Stock Appreciation Rights. 

(a) The Administrator, at any time and from time to time while the Plan is in effect, may grant Stock Appreciation Rights
to such Employees and other eligible individuals as it may select, subject to the provisions of this Article IV and Article III of the Plan. Each Stock Appreciation Right may relate to all or a portion of a specific Option granted under the Plan and
may be granted concurrently with the Option to which it relates or at any time prior to the exercise, termination or expiration of such Option (a “Tandem SAR”), or may be granted independently of any Option, as determined by the
Administrator. If the Stock Appreciation Right is granted independently of an Option, the grant price of such right shall be the Fair Market Value of Stock on the date of grant of such Stock Appreciation Right; provided, however, that the
Administrator may, in its discretion, fix a grant price in excess of the Fair Market Value of Stock on such grant date. 

  
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 (b) Upon exercise of a Stock Appreciation Right, the Participant shall be
entitled to receive, without payment to the Company, either (i) that number of shares of Stock determined by dividing (A) the total number of shares of Stock subject to the Stock Appreciation Right being exercised by the Participant,
multiplied by the amount by which the Fair Market Value of a share of Stock on the day the right is exercised exceeds the grant price (such amount being hereinafter referred to as the “Spread”), by (B) the Fair Market Value of a share
of Stock on the exercise date; or (ii) cash in an amount determined by multiplying (X) the total number of shares of Stock subject to the Stock Appreciation Right being exercised by the Participant, by (Y) the amount of the Spread; or
(iii) a combination of shares of Stock and cash, in amounts determined as set forth in clauses (i) and (ii) above, as determined by the Administrator in its sole discretion; provided, however, that, in the case of a Tandem SAR, the
total number of shares which may be received upon exercise of a Stock Appreciation Right for Stock shall not exceed the total number of shares subject to the related Option or portion thereof, and the total amount of cash which may be received upon
exercise of a Stock Appreciation Right for cash shall not exceed the Fair Market Value on the date of exercise of the total number of shares subject to the related Option or portion thereof. 

Section 3. Terms and Conditions. 
 (a) Each Option and Stock Appreciation Right granted under the Plan shall be exercisable on such date or dates, during such period, for such number of shares and subject to such further conditions,
including but not limited to the attainment of Performance Goals, as shall be determined by the Administrator in its sole discretion and set forth in the provisions of the award agreement with respect to such Option and Stock Appreciation Right;
provided, however, that a Tandem SAR shall not be exercisable prior to or later than the time the related Option could be exercised; and provided, further, that in any event no Option or Stock Appreciation Right shall be exercised beyond ten
(10) years from the date of grant. 
 (b) The Administrator may impose such conditions as it may deem
appropriate upon the exercise of an Option or a Stock Appreciation Right, including, without limitation, a condition that the Option or Stock Appreciation Right may be exercised only in accordance with rules and regulations adopted by the
Administrator from time to time and consistent with the Plan. 
 (c) With respect to Options issued with Tandem
SARs, the right of a Participant to exercise the Tandem SAR shall be cancelled if and to the extent the related Option is exercised, and the right of a Participant to exercise an Option shall be cancelled if and to the extent that shares covered by
such Option are used to calculate shares or cash received upon exercise of the Tandem SAR. 
 (d) If any
fractional share of Stock would otherwise be issued to a Participant upon the exercise of an Option or Stock Appreciation Right, the Participant shall be paid a cash amount equal to the same fraction of the Fair Market Value of the Stock on the date
of exercise. 
 (e) Subject to earlier termination of the Option as otherwise provided herein and unless
otherwise provided by the Administrator in the grant of an Option and set forth in the Award Agreement, an Option shall be exercisable after a Participant’s termination of Service to the extent it is then vested only during the applicable time
period determined in accordance with this Article IV Section 3(e) and thereafter shall terminate: 

  
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 (i) Disability. If the Participant’s Service terminates because
of the Disability of the Participant, the Option, to the extent unexercised and exercisable on the date on which the Participant’s Service terminated, may be exercised by the Participant (or the Participant’s guardian or legal
representative) for a minimum period of six (6) months to the extent required by applicable law (or such other legal period of time as determined by the Board, in its discretion) after the date on which the Participant’s Service
terminated, but in any event no later than the earlier of (A) the date of expiration of the Option’s term as set forth in the Award Agreement evidencing such Option (the “Option Expiration Date”) and (B) one year from the
date the Participant’s Service terminates. 
 (ii) Death. If the Participant’s Service
terminates because of the death of the Participant, the Option, to the extent unexercised and exercisable on the date on which the Participant’s Service terminated, may be exercised by the Participant’s legal representative or other person
who acquired the right to exercise the Option by reason of the Participant’s death for a minimum period of twelve (12) months to the extent required by applicable law (or such other legal period of time as determined by the Administrator,
in its discretion) after the date on which the Participant’s Service terminated, but in any event no later than the Option Expiration Date. The Participant’s Service shall be deemed to have terminated on account of death if the Participant
dies within three (3) months after the Participant’s termination of Service. 
 (iii) Termination
for Cause. Notwithstanding any other provision of the Plan to the contrary, if the Participant’s Service with the Company is terminated for Cause, the Option shall terminate and cease to be exercisable immediately upon such termination of
Service. 
 (iv) Other Termination of Service. If the Participant’s Service terminates for any
reason, except Disability, death or Cause, the Option, to the extent unexercised and exercisable by the Participant on the date on which the Participant’s Service terminated, may be exercised by the Participant for a minimum period of thirty
(30) days to the extent required by applicable law (or such other legal period of time as determined by the Administrator, in its discretion) after the date on which the Participant’s Service terminated, but in any event than the earlier
of (A) the Option Expiration Date and (B) three (3) months from the date the Participant’s Service terminates. 
 (f) Notwithstanding the foregoing other than termination for Cause, if the exercise of an Option within the applicable time periods set forth in Article IV Section 3(e) is prevented by the provisions
of Article XII below, the Option shall remain exercisable until three (3) months (or such longer period of time as determined by the Administrator, in its discretion) after the date the Participant is notified by the Company that the Option is
exercisable, but in any event no later than the Option Expiration Date. 
 (g) Notwithstanding the foregoing,
other than termination for Cause, if a sale within the applicable time periods set forth in Article IV Section 3(e) of shares acquired upon the exercise of the Option would subject the Participant to suit under Section 16(b) of the
Exchange Act, the Option shall remain exercisable until the earliest to occur of (i)

  
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the tenth (10th) day following the date on which a sale of such shares by the Participant would no longer be subject to such suit, (ii) the one hundred and ninetieth (190th) day
after the Participant’s termination of Service, or (iii) the Option Expiration Date. 
 Section 4. Award
Agreement. Each Option and Stock Appreciation Right shall be evidenced by an award agreement in such form and containing such provisions not inconsistent with the provisions of the Plan as the Administrator from time to time shall approve. No
Award shall be a valid and binding obligation of the Company unless evidenced by a fully executed Award Agreement. Award Agreements may incorporate all or any of the terms of the Plan by reference and shall comply with and be subject to the
following terms and conditions set forth herein. 
 Section 5. Payment for Option Shares. 

(a) Except as otherwise provided below, payment of the exercise price for the number of shares of Stock being purchased
pursuant to any Option shall be made (i) in cash, by check or cash equivalent, (ii) by tender to the Company, or attestation to the ownership, of shares of Stock owned by the Participant having a Fair Market Value not less than the
exercise price, (iii) by delivery of a properly executed notice together with irrevocable instructions to a broker providing for the assignment to the Company of the proceeds of a sale or loan with respect to some or all of the shares being
acquired upon the exercise of the Option (including, without limitation, through an exercise complying with the provisions of Regulation T as promulgated from time to time by the Board of Governors of the Federal Reserve System) (a “Cashless
Exercise”), (iv) provided that the Participant is an Employee (unless otherwise not prohibited by law, including, without limitation, any regulation promulgated by the Board of Governors of the Federal Reserve System) and in the
Company’s sole discretion at the time the Option is exercised, by delivery of the Participant’s promissory note in a form approved by the Company for the aggregate exercise price, provided that, to the extent required by applicable law,
the Participant shall pay in cash that portion of the aggregate exercise price not less that the par value of the shares being acquired, (v) by such other consideration as may be approved by the Administrator from time to time to the extent
permitted by applicable law, or (vi) by any combination thereof. The Administrator may at any time or from time to time, by approval of or by amendment to the standard forms of Award Agreement, or by other means, grant Options which do not
permit all of the foregoing forms of consideration to be used in payment of the exercise price or which otherwise restrict one or more forms of consideration. 
 (b) Limitations on Forms of Consideration. 
 (i) Notwithstanding
the foregoing, an Option may not be exercised by tender to the Company, or attestation to the ownership, of shares of Stock to the extent such tender or attestation would constitute a violation of the provisions of any law, regulation or agreement
restricting the redemption of the Company’s stock. Unless otherwise provided by the Administrator, an Option may not be exercised by tender to the Company, or attestation to the ownership, of shares of Stock unless such shares either have been
owned by the Participant for more than six (6) months (and were not used for another Option exercise by attestation during such period) or were not acquired, directly or indirectly, from the Company. 

  
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 (ii) The Company reserves, at any and all times, the right, in the
Company’s sole and absolute discretion, to establish, decline to approve or terminate any program or procedures for the exercise of Options by means of a Cashless Exercise. 

(iii) No promissory note shall be permitted if the exercise of an Option using a promissory note would be a violation of
any law. Any permitted promissory note shall be on such terms as the Administrator shall determine. The Administrator shall have the authority to permit or require the Participant to secure any promissory note used to exercise an Option with the
shares of Stock acquired upon the exercise of the Option or with other collateral acceptable to the Company. Unless otherwise provided by the Administrator, if the Company at any time is subject to the regulations promulgated by the Board of
Governors of the Federal Reserve System or any other governmental entity affecting the extension of credit in connection with the Company’s securities, any promissory note shall comply with such applicable regulations, and the Participant shall
pay the unpaid principal and accrued interest, if any, to the extent necessary to comply with such applicable regulations. 

ARTICLE V. 

STOCK AND OTHER STOCK-BASED AND COMBINATION AWARDS 
 Section 1. Grants of Other Stock-Based Awards. The Administrator, at any time and from time to time while the Plan is in effect, may grant Other Stock-Based Awards to such Employees or other
eligible individuals as it may select. Such Plan Awards pursuant to which Stock is or may in the future be acquired, or Plan Awards valued or determined in whole or part by reference to or otherwise based on Stock, may include, but are not limited
to, awards of restricted Stock or Plan Awards denominated in the form of “stock units”, grants of so-called “phantom stock” and options containing terms or provisions differing in whole or in part from Options granted pursuant to
Article IV of the Plan. Other Stock-Based Awards may be granted either alone, in addition to, in tandem with or as an alternative to any other kind of Plan Award, grant or benefit granted under the Plan or under any other employee plan of the
Company or Subsidiary, including a plan of any acquired entity. Each Other Stock-Based Award shall be evidenced by an Award Agreement in such form as the Administrator may determine. 

Section 2. Terms and Conditions. Subject to the provisions of the Plan, the Administrator shall have the authority to
determine the time or times at which Other Stock-Based Awards shall be made, the number of shares of Stock or stock units and the like to be granted or covered pursuant to such Plan Awards (subject to the provisions of Article III of the Plan) and
all other terms and conditions of such Plan Awards, including, but not limited to, whether such Plan Awards shall be subject to the attainment of Performance Goals, and whether such Plan Awards shall be payable or paid in cash, Stock or otherwise.

  
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 Section 3. Consideration for Other Stock-Based Awards. In the discretion of the
Administrator, any Other Stock-Based Award may be granted as a Stock bonus for no consideration other than services rendered. 

Section 4. Dividend Equivalents on Plan Awards. 

(a) The Administrator may determine that a Participant to whom an Other Stock-Based Award is granted shall be entitled to
receive payment of the same amount of cash that such Participant would have received as cash dividends if, on each record date during the performance or restriction period relating to such Plan Award, such Participant had been the holder of record
of a number of shares of Stock subject to the Award (as adjusted pursuant to Article IX of the Plan). Any such payment may be made at the same time as a dividend is paid or may be deferred until such later date as is determined by the Administrator
in its sole discretion. Such cash payments are hereinafter called “dividend equivalents”. 
 (b)
Notwithstanding the provisions of Section 4(a) of this Article V, the Administrator may determine that, in lieu of receiving all or any portion of any such dividend equivalent in cash, a Participant shall receive an award of whole shares of
Stock having a Fair Market Value approximately equal to the portion of such dividend equivalent that was not paid in cash. Certificates for shares of Stock so awarded may be issued as of the payment date for the related cash dividend or may be
deferred until a later date, and the shares of Stock covered thereby may be subject to the terms and conditions of the Plan Award to which it relates (including but not limited to the attainment of any Performance Goals) and the terms and conditions
of the Plan, all as determined by the Administrator in its sole discretion. 
 ARTICLE VI. 

AWARDS TO PARTICIPANTS OUTSIDE OF THE UNITED STATES 
 In order to facilitate the granting of Plan Awards to Participants who are foreign nationals or who reside or work outside of the United States of America, the Administrator may provide for such special
terms and conditions, including without limitation substitutes for Plan Awards, as the Administrator may consider necessary or appropriate to accommodate differences in local law, tax policy or custom. Such substitutes for Plan Awards may include a
requirement that the Participant receive cash, in such amount as the Administrator may determine in its sole discretion, in lieu of any Plan Award or share of Stock that would otherwise have been granted to or delivered to such Participant under the
Plan. The Administrator may approve any supplements to, or amendments, restatements or alternative versions of the Plan as it may consider necessary or appropriate for purposes of this Article VI without thereby affecting the terms of the Plan as in
effect for any other purpose, and the Secretary or other appropriate Officer of the Company may certify any such documents as having been approved and adopted pursuant to properly delegated authority; provided, however, that no such supplements,
amendments, restatements or alternative versions shall include any provision that is inconsistent with the terms of the Plan as then in effect. Participants subject to the laws of a foreign jurisdiction may request copies of, or the right to view,
any materials that are required to be provided by the Company pursuant to the laws of such jurisdiction. 

  
 12 

 ARTICLE VII. 
 PAYMENT OF PLAN AWARDS AND CONDITIONS THEREON 
 Section 1. Issuance
of Shares. Certificates for shares of Stock issuable pursuant to a Plan Award shall be issued to and registered in the name of the Participant who received such Award. The Administrator may require that such certificates bear such restrictive
legend as the Administrator may specify and be held by the Company in escrow or otherwise pursuant to any form of agreement or instrument that the Administrator may specify. If the Administrator has determined that deferred dividend equivalents
shall be payable to a Participant with respect to any Plan Award pursuant to Article V Section 4 of the Plan, then concurrently with the issuance of such certificates, the Company shall deliver to such Participant a cash payment or additional
shares of Stock in settlement of such dividend equivalents. 
 Section 2. Substitution of Shares. Notwithstanding
the provisions of this Article VII Section 2 or any other provision of the Plan, the Administrator may specify that a Participant’s Plan Award shall not be represented by certificates for shares of Stock but shall be represented by rights
approximately equivalent (as determined by the Administrator) to the rights that such Participant would have received if certificates for shares of Stock had been issued in the name of such Participant in accordance with Section 1 of this
Article VII (such rights being called “Stock Equivalents”). Subject to the provisions of Article IX of the Plan and the other terms and provisions of the Plan, if the Administrator shall so determine, each Participant who holds Stock
Equivalents shall be entitled to receive the same amount of cash that such Participant would have received as dividends if certificates for shares of Stock had been issued in the name of such Participant pursuant to Section 1 of this Article
VII covering the number of shares equal to the number of shares to which such Stock Equivalents relate. Notwithstanding any other provision of the Plan to the contrary, the Stock Equivalents may, at the option of the Administrator, be converted into
an equivalent number of shares of Stock or, upon the expiration of any restriction period imposed on such Stock Equivalents, into cash, under such circumstances and in such manner as the Administrator may determine. 

Section 3. Cooperation. Anything contained in the Plan to the contrary notwithstanding, if the employment of any Participant
shall terminate, for any reason other than death, while any Plan Award granted to such Participant is outstanding hereunder, and such Participant has not yet received the Stock covered by such Plan Award or otherwise received the full benefit of
such Plan Award, such Participant, if otherwise entitled thereto, shall receive such Stock or benefit only if, during the entire period from the date of such Participant’s termination to the date of such receipt, such Participant shall have
made himself or herself available, upon request, at reasonable times and upon a reasonable basis, to consult with, supply information to, and otherwise cooperate with the Company; provided, however, that the failure to comply with such condition may
at any time (whether before, at the time of or subsequent to termination of employment) be waived by the Administrator upon its determination that in its sole judgment there shall not have been and will not be any such substantial adverse effect.

 Section 4. Tax and Other Withholding. Prior to any distribution of cash, Stock or any other benefit available
under a Plan Award (including payments under Article V Section 4 and Article VII Section 2 of the Plan) to any Participant, appropriate arrangements (consistent with the Plan and any rules adopted hereunder) shall be made for the payment
of any taxes and other amounts required to be withheld by federal, state or local law. 

  
 13 

 Section 5. Substitution. The Administrator, in its sole discretion, may
substitute a Plan Award for another outstanding Plan Award or Plan Awards of the same or different type, so long as the substituted Plan Award is substantially equivalent in value to the outstanding Award for which the substitution is being made and
so long as such substitution complies with Section 409A of the Code. 
 ARTICLE VIII. 

NON-TRANSFERABILITY OF PLAN AWARDS 
 Section 1. Restrictions on Transfer of Awards. To the extent required by applicable law, during the lifetime of the Participant, Plan Awards shall be exercisable only by the Participant or the
Participant’s guardian or legal representative. No Plan Award shall be assignable or transferable by the Participant, except by will or by the laws of descent and distribution or as specifically provided in the terms of the Award Agreement or
as provided in a domestic relations order issued by a court of competent jurisdiction. 
 Section 2. Attachment and
Levy. No Plan Award shall be subject, in whole or in part, to attachment, execution or levy of any kind, and any purported transfer in violation hereof shall be null and void. Without limiting the generality of the foregoing, no domestic
relations order purporting to authorize a transfer of a Plan Award, or to grant to any person other than the Participant the authority to exercise or otherwise act with respect to a Plan Award, shall be recognized as valid. 

ARTICLE IX. 

ADJUSTMENTS TO AWARDS 
 In the event that the Administrator shall determine that any dividend or other distribution (whether in the form of cash, Stock, other securities, or other property), recapitalization, stock split,
reverse stock split, reorganization, merger, consolidation, split-up, spin-off, combination, repurchase, or exchange of Stock or other securities of the Company, issuance of warrants or other rights to purchase Stock or other securities of the
Company, or other similar corporate transaction or event affects the Stock such that an adjustment is determined by the Administrator to be appropriate in order to prevent dilution or enlargement of the benefits or potential benefits intended to be
made available under the Plan, then the Administrator may, in such manner as it may deem equitable and subject to compliance with Section 409A of the Code (or any successor provision thereto), adjust any or all of (a) the number and type
of Stock subject to the Plan and which thereafter may be made the subject of Awards under the Plan, (b) the number and type of Stock subject to outstanding Awards, and (c) the grant, purchase, or exercise price with respect to any Award,
or, if deemed appropriate, make provision for a cash payment to the holder of an outstanding Award; provided, however, in each case, that with respect to Awards of Incentive Stock Options no such adjustment shall be authorized to the extent that
such authority would cause the Plan to violate Section 422(b) of the Code (or any successor provision thereto); and provided further that the number of shares of Stock subject to any Award payable or denominated in Stock shall always be a whole
number. Such adjustments shall be determined by the Administrator, and its determination shall be final, binding and conclusive. 

  
 14 

 ARTICLE X. 
 UNFUNDED STATUS OF THE PLAN 
 Unless otherwise determined by the
Administrator, the Plan shall be unfunded and shall not create (or be construed to create) a trust or a separate fund or funds. The Plan shall not establish any fiduciary relationship between the Company and any Participant, any Non-Employee
Director, or other Person. To the extent any Person holds any right by virtue of a grant under the Plan, such right (unless otherwise determined by the Administrator) shall be no greater than the right of an unsecured general creditor of the
Company. 
 ARTICLE XI. 
 RIGHTS AS A STOCKHOLDER 
 A Participant shall not have any rights as a
stockholder with respect to any share covered by any Plan Award until such Participant shall have become the holder of record of such share. 
 ARTICLE XII. 
 COMPLIANCE WITH SECURITIES LAW. 

The grant of Awards and the issuance of shares of Stock upon exercise of Awards shall be subject to compliance with all applicable
requirements of federal, state and foreign law with respect to such securities. Awards may not be exercised if the issuance of shares of Stock upon exercise would constitute a violation of any applicable federal, state or foreign securities laws or
other law or regulations or the requirements of any stock exchange or market system upon which the Stock may then be listed. In addition, no Award may be exercised unless (a) a registration statement under the Securities Act shall at the time
of exercise of the Award be in effect with respect to the shares issuable upon exercise of the Award or (b) in the opinion of legal counsel to the Company, the shares issuable upon exercise of the Award may be issued in accordance with the
terms of an applicable exemption from the registration requirements of the Securities Act. The inability of the Company to obtain from any regulatory body having jurisdiction the authority, if any, deemed by the Company’s legal counsel to be
necessary to the lawful issuance and sale of any shares hereunder shall relieve the Company of any liability in respect of the failure to issue or sell such shares as to which such requisite authority shall not have been obtained. As a condition to
the exercise of any Award, the Company may require the Participant to satisfy any qualifications that may be necessary or appropriate, to evidence compliance with any applicable law or regulation and to make any representation or warranty with
respect thereto as may be requested by the Company. 

  
 15 

 ARTICLE XIII. 
 TERM, AMENDMENT, MODIFICATION AND 
 TERMINATION OF THE PLAN AND AGREEMENTS

 Section 1. Term. Unless the Plan is terminated earlier pursuant to Section 2 of this Article XII, no
Incentive Stock Options may be granted under the Plan after ten (10) years from the earlier of the date the Plan is adopted by the Board or the date the Plan is duly approved by the stockholders of the Company. 

Section 2. Amendment, Modification and Termination of Plan. The Board may, at any time, amend or modify the Plan or any
outstanding Plan Award, including without limitation, to authorize the Administrator to make Plan Awards payable in other securities or other forms of property of a kind to be determined by the Administrator, and such other amendments as may be
necessary or desirable to implement such Plan Awards, and may terminate the Plan or any provision thereof; provided, however, that no amendment shall be made without the approval of the stockholders of the Company if such approval would be required
by the Code, any applicable federal, state or foreign securities laws or other law or regulations or the requirements of any stock exchange or market system upon which the Stock may then be listed. Neither the Board or Administrator shall
“reprice” or diminish or decrease the consideration required to exercise an outstanding Option without stockholder approval. Subject to the provisions of Section 3 of this Article XII, the Administrator may, at any time and from time
to time, amend or modify any outstanding Plan Award to the extent not inconsistent with the terms of the Plan. Neither the Board or Administrator shall “reprice” or diminish or decrease the consideration required to exercise an outstanding
Option without stockholder approval, except for the equitable adjustments permitted by Article IX to prevent dilution or enlargement of benefits. 
 Section 3. Limitation. Subject to the provisions of Section 5 of this Article XII, no amendment to or termination of the Plan or any provision hereof, and no amendment or cancellation of
any outstanding Plan Award, by the Board, the Administrator or the stockholders of the Company, shall, without the written consent of the affected Participant, adversely affect any outstanding Plan Award. 

Section 4. Survival. The Administrator’s authority to act with respect to any outstanding Plan Award and the
Board’s authority to amend the Plan shall survive termination of the Plan. 
 Section 5. Amendment for Changes in
Law. Notwithstanding the foregoing provisions, the Board and Administrator shall have the authority to amend outstanding Plan Awards and the Plan to take into account changes in law and tax and accounting rules as well as other developments, and
to grant Plan Awards that qualify for beneficial treatment under such rules, without stockholder approval (unless otherwise required by law or the applicable rules of any securities exchange on which the Stock is then traded) and without Participant
consent. 
 ARTICLE XIV. 
 INDEMNIFICATION AND EXCULPATION 
 Section 1. Indemnification.
Each person who is or shall have been a member of the Board and the Administrator shall be indemnified and held harmless by the Company against and from 

  
 16 

 
any and all loss, cost, liability or expense that may be imposed upon or reasonably incurred by such person in connection with or resulting from any claim, action, suit or proceeding to which
such person may be or become a party or in which such person may be or become involved by reason of any action taken or failure to act under the Plan and against and from any and all amounts paid by such person in settlement thereof (with the
Company’s written approval) or paid by such person in satisfaction of a judgment in any such action, suit or proceeding, except a judgment in favor of the Company based upon a finding of such person’s lack of good faith; subject, however,
to the condition that, upon the institution of any claim, action, suit or proceeding against such person, such person shall in writing give the Company an opportunity, at its own expense, to handle and defend the same before such person undertakes
to handle and defend it on such person’s behalf. The foregoing right of indemnification shall not be exclusive of any other right to which such person may be entitled as a matter of law or otherwise, or any power that the Company may have to
indemnify or hold such person harmless. 
 Section 2. Exculpation. Each member of the Board and the Administrator,
and each Officer and Employee of the Company, shall be fully justified in relying or acting in good faith upon any information furnished in connection with the administration of the Plan by any appropriate person or persons other than such person.
In no event shall any person who is or shall have been a member of the Board, or the Administrator, or an Officer or Employee of the Company, be held liable for any determination made or other action taken or any omission to act in reliance upon any
such information, or for any action (including the furnishing of information) taken or any failure to act, if in good faith. 

ARTICLE XV. 

EXPENSES OF PLAN 
 The entire expense of offering and administering the Plan shall be borne by the Company and any participating Subsidiary; provided, that the costs and expenses associated with the redemption or exercise
of any Plan Award, including but not limited to commissions charged by any agent of the Company, may be charged to the Participants. 
 ARTICLE XVI. 
 FINALITY OF DETERMINATIONS 

Each determination, interpretation, or other action made or taken pursuant to the provisions of the Plan by the Board or the
Administrator shall be final and shall be binding and conclusive for all purposes and upon all persons, including, but without limitation thereto, the Company, any Subsidiary, the stockholders, the Administrator, Directors, Officers, and Employees
of the Company and any Subsidiary, the Participants, and their respective successors in interest. 

  
 17 

 ARTICLE XVII. 
 NO RIGHTS TO CONTINUED EMPLOYMENT OR TO PLAN AWARD 
 Section 1. No
Right to Employment. Nothing contained in this Plan, or in any booklet or document describing or referring to the Plan, shall be deemed to confer on any Participant the right to continue as an Employee of the Company or any Subsidiary, whether
for the duration of any performance period, restriction period, or vesting period under a Plan Award, or otherwise, or affect the right of the Company or Subsidiary to terminate the employment of any Participant for any reason. 

Section 2. No Right to Award. No Employee or other person shall have any claim or right to be granted a Plan Award under the
Plan. Receipt of an Award under the Plan shall not give a Participant or any other person any right to receive any other Plan Award under the Plan. A Participant shall have no rights in any Plan Award, except as set forth herein and in the
applicable award agreement. 
 ARTICLE XVIII. 
 GOVERNING LAW AND CONSTRUCTION 
 The Plan and all actions taken hereunder
shall be governed by, and the Plan shall be construed in accordance with, the laws of the state of Utah without regard to principles of conflict of laws. Titles and headings to Sections are for purposes of reference only, and shall in no way limit,
define or otherwise affect the meaning or interpretation of the Plan. 

  
 18EX-10.2

 EXHIBIT 10.2 
 INCONTACT, INC. 
 STOCK OPTION AGREEMENT 

The undersigned Employee (the “Optionee”) is an individual who has accepted an engagement to render valuable services to
inContact, Inc. (the “Company”) or one or more Subsidiaries, and this Stock Option Agreement (the “Agreement”) is entered as an inducement to the Optionee to perform services for the Company. This is the “Agreement”
referenced in Notice of Grant of Stock Option (the “Grant Notice”) given by the Company to the Optionee. Capitalized terms not otherwise defined herein shall have the meaning ascribed to such terms in Section 12 of this Agreement.

 NOW, THEREFORE, it is hereby agreed as follows: 
 1. Grant of Option. Subject to and upon the terms and conditions set forth in this Agreement, the Company made a grant to Optionee as of the grant date specified in the Grant Notice of an
option to purchase up to that number of shares (the “Option Shares”) of the Company’s Stock specified in the Grant Notice. Such Option Shares shall be purchased from time to time during the option term at the exercise price (the
“Exercise Price”) specified in the Grant Notice. 
 2. Option Term. The option shall expire at the close of business on
the expiration date (the “Expiration Date”) specified in the Grant Notice, unless sooner terminated in accordance with Paragraph 5 or 6. 
 3. Limited Transferability. The option shall be exercisable only by Optionee during Optionee’s lifetime and shall not be transferable or assigned by Optionee other than by will or by
the laws of descent and distribution following Optionee’s death. 
 4. Exercisability. The option shall become exercisable
for the Option Shares in accordance with the installment schedule specified in the Grant Notice. As the option becomes exercisable for one or more installments, those installments shall accumulate, and the option shall remain exercisable for the
accumulated installments until the Expiration Date or sooner termination of the option term hereunder. Except as provided in the Grant Notice, the option shall not become exercisable for any additional Option Shares following Optionee’s
cessation of Service. 
 (a) Any further conditions for exercise of the option set forth in the provisions of the Grant Notice
are a part of this Agreement. 
 (b) Subject to earlier termination of the Option as otherwise provided herein and unless
otherwise provided by the Company in the Grant Notice, the Option shall be exercisable after the Optionee’s cessation of Service to the extent it is then vested and only during the applicable time period determined in accordance with this
Section 4 and thereafter shall terminate: 

 (i) Disability. If the Optionee’s Service terminates because of
the Disability of the Optionee, the Option, to the extent unexercised and exercisable on the date on which the Optionee’s Service terminated, may be exercised by the Optionee (or the Optionee’s guardian or legal representative) for a
period of six (6) months after the date on which the Optionee’s Service terminated, but in any event no later than the Expiration Date of the Option. 
 (ii) Death. If the Optionee’s Service terminates because of the death of the Optionee, the Option, to the extent unexercised and exercisable on the date on which the Optionee’s Service
terminated, may be exercised by the Optionee’s legal representative or other person who acquired the right to exercise the Option by reason of the Optionee’s death for a period of one (1) year after the date on which the
Optionee’s Service terminated, but in any event no later than the Expiration Date of the Option. The Optionee’s Service shall be deemed to have terminated on account of death if the Optionee dies within three (3) months after the
Optionee’s termination of Service because of Disability of the Optionee. 
 (iii) Termination for
Cause. Notwithstanding any other provision of this Agreement to the contrary, if the Optionee’s Service with the Company is terminated for Cause, the Option shall terminate and cease to be exercisable immediately upon such termination of
Service. 
 (iv) Other Termination of Service. If the Optionee’s Service terminates for any reason,
except Disability, death or Cause, the Option, to the extent unexercised and exercisable by the Optionee on the date on which the Optionee’s Service terminated, may be exercised by the Optionee for a period of thirty (30) days after the
date on which the Optionee’s Service terminated, but in any event no later than the Expiration Date of the Option. 
 (c)
Notwithstanding the foregoing other than termination for Cause, if the exercise of an Option within the applicable time periods set forth in this Section 4 is prevented by the provisions of this Section 4, the Option shall remain
exercisable until three (3) months (or such longer period of time as determined by the Company, in its discretion) after the date the Optionee is notified by the Company that the Option is exercisable, but in any event no later than the Option
Expiration Date. 
 (d) The number of Option Shares purchasable upon the exercise of this option and the Option Price per share
shall be subject to adjustment from time to time subject to the following terms. If the outstanding shares of Stock of the Company are increased, decreased, changed into or exchanged for a different number or kind of shares of the Company through
reorganization, recapitalization, reclassification, stock dividend, stock split or reverse stock split, the Company or its successors and assigns shall make an appropriate and proportionate adjustment in the number or kind of shares, and the
per-share Exercise Price thereof, which may be issued to the Optionee under this Agreement upon exercise of the option. The purchase rights represented by the option shall not be exercisable with respect to a fraction of a share of Stock. Any
fractional share of Stock arising from the dilution or other adjustment in the number of Option Shares shall be rounded up to the nearest whole share. 

  
 2 

 (e) The grant of the Option and the issuance of Option Shares upon exercise of the Option
shall be subject to compliance with all applicable requirements of federal, state and foreign law with respect to such securities. The Option may not be exercised if the issuance of the Option Shares upon exercise would constitute a violation of any
applicable federal, state or foreign securities laws or other law or regulations or the requirements of any stock exchange or market system upon which the Stock may then be listed. In addition, the Option may not be exercised unless (i) a
registration statement under the Securities Act shall at the time of exercise of the Award be in effect with respect to the Option Shares or (ii) in the opinion of legal counsel to the Company, the shares issuable upon exercise of the Option
may be issued in accordance with the terms of an applicable exemption from the registration requirements of the Securities Act. The inability of the Company to obtain from any regulatory body having jurisdiction the authority, if any, deemed by the
Company’s legal counsel to be necessary to the lawful issuance and sale of any Option Shares shall relieve the Company of any liability in respect of the failure to issue or sell such shares as to which such requisite authority shall not have
been obtained. As a condition to the exercise of the Option, the Company may require the Optionee to satisfy any qualifications that may be necessary or appropriate, to evidence compliance with any applicable law or regulation and to make any
representation or warranty with respect thereto as may be requested by the Company. 
 5. Privilege of Stock Ownership. The
Optionee and its successors shall not have any of the rights of a stockholder with respect to the Option Shares until the option has been exercised and the Exercise Price for the purchased Option Shares paid. 

6. Exercising Option. In order to exercise this option with respect to all or any part of the Option Shares for which this option is at the
time exercisable, Optionee (or in the case of exercise after Optionee’s death, Optionee’s executor, administrator, heir or legatee, as the case may be) must take the following actions and otherwise comply with the requirements of the
Company: 
 (a) Deliver to the Corporate Secretary of the Company an executed notice of exercise in substantially the form of
Exhibit I to this Agreement (the “Exercise Notice”) in which there is specified the number of Option Shares which are to be purchased under the exercised option. 
 (b) Pay the aggregate Exercise Price for the purchased shares through one or more of the following alternatives, subject to any limitations or restrictions specified by the Company: 

(i) full payment in cash or by check made payable to the Company’s order; 

(ii) full payment in shares of Stock held for the requisite period necessary to avoid a charge to the Company’s
earnings for financial reporting purposes and valued at fair market value on the Exercise Date; 

  
 3 

 (iii) full payment through a combination of shares of Stock held for the
requisite period necessary to avoid a charge to the Company’s earnings for financial reporting purposes and valued at fair market value on the Exercise Date and cash or check payable to the Company’s order; or 

(iv) full payment effected through a broker-dealer sale and remittance procedure pursuant to which Optionee shall provide
concurrent irrevocable written instructions (i) to a brokerage firm acceptable to the Company to effect the immediate sale of the purchased shares and remit to the Company, out of the sale proceeds available on the settlement date, sufficient
funds to cover the aggregate Exercise Price payable for the purchased Option Shares plus all applicable Federal, state and local income and employment taxes required to be withheld in connection with such purchase and (ii) to the Company to
deliver the certificates for the purchased Option Shares directly to such brokerage firm in order to complete the sale transaction. 
 7.
Governing Law. The interpretation, performance and enforcement of this Agreement shall be governed by the laws of the state of Utah without resort to that state’s conflict-of-laws provisions. 

8. No Employment/Service Contracts. Nothing in this Agreement confer upon Optionee any right to continue in the Service of the Company (or
any Subsidiary employing or retaining Optionee) for any period of specific duration or interfere with or otherwise restrict in any way the rights of the Company (or any such Subsidiary) or Optionee, which rights are hereby expressly reserved by each
party, to terminate Optionee’s Service at any time for any reason whatsoever, with or without cause. 
 9. Notices. Any
notice required to be given or delivered to the Company under the terms of this Agreement shall be in writing and addressed to the Company in care of the Company Secretary at the Company’s principal offices at 7730 S. Union Park Ave., Suite
500, Salt Lake City, UT 84047. Any notice required to be given or delivered to Optionee shall be in writing and addressed to Optionee at the address listed in the Company’s employment records as the address for delivery of the Optionee’s
Form W-2 or Form 1099, as applicable. All notices shall be deemed to have been given or delivered upon personal delivery or upon deposit in the U. S. Mail, by registered or certified mail, postage prepaid and properly addressed to the party to be
notified. 
 10. Construction. All decisions of the Company with respect to any question or issue arising under this Agreement
shall be conclusive and binding on all persons having an interest in this option. 
 11. Tax Obligations. The Option is not a
qualified option within the meaning of Section 422 of the Code. Accordingly, Optionee shall make appropriate arrangements with the Company or any Subsidiary employing Optionee for the satisfaction of all Federal, state or local income and
employment tax withholding requirements applicable to the exercise of the option before the Company shall have any obligation to issue Option Shares to the Option following exercise of the option. 

  
 4 

 12. Definitions. The following terms shall have the following respective meanings unless the
context requires otherwise: 
 (a) The term “Cause” means, unless such term or an equivalent term is otherwise
defined in the Grant Notice or written contract of employment or service, any of the following: (i) the Optionee’s theft, dishonesty, willful or reckless misconduct, breach of fiduciary duty, or falsification of any Company documents or
records; (ii) the Optionee’s material failure to abide by the Company’s code of conduct or other policies (including, without limitation, policies relating to confidentiality and reasonable workplace conduct); (iii) the
Optionee’s unauthorized use, misappropriation, destruction or diversion of any tangible or intangible asset or corporate opportunity of the Company (including, without limitation, the Optionee’s improper use or disclosure of the
Company’s confidential or proprietary information); (iv) any intentional act by the Optionee which has a material detrimental effect on the Company’s reputation or business; (v) the Optionee’s repeated failure or inability
to perform any reasonable assigned duties after written notice from the Company of, and a reasonable opportunity to cure, such failure or inability; (vi) any material breach by the Optionee of any employment or service agreement between the
Optionee and the Company, which breach is not cured pursuant to the terms of such agreement; or (vii) the Optionee’s conviction (including any plea of guilty or nolo contendere) of any criminal act involving fraud, dishonesty,
misappropriation or moral turpitude, or which impairs the Optionee’s ability to perform its duties with the Company. 
 (b)
The term “Code” means the Internal Revenue Code of 1986, or any successor thereto, as the same may be amended and in effect from time to time. 
 (c) The term “Disability” means the inability of the Optionee, in the opinion of a qualified physician acceptable to the Company, to perform the major duties of the Optionee’s
position with the Company because of the sickness or injury of the Optionee. 
 (d) The term “Service” means
the Optionee’s employment or service with the Company, whether in the capacity of an employee or a consultant. The Optionee’s Service shall not be deemed to have terminated merely because of a change in the capacity in which the Optionee
renders Service to the Company or a change in the Company for which the Optionee renders such Service, provided that there is no interruption or termination of the Optionee’s Service. Furthermore, the Optionee’s Service shall not be deemed
to have terminated if the Optionee takes any military leave, sick leave, or other bona fide leave of absence approved by the Company. Notwithstanding the foregoing, unless otherwise designated by the Company or required by law, a leave of absence
shall not be treated as Service for purposes of determining vesting under the Grant Notice. The Company, in its discretion, shall determine whether the Optionee’s Service has terminated and the effective date of and reason for such termination.

 (e) The term “Securities Act” means the Securities Act of 1933, or any successor thereto, as the same may be
amended and in effect from time to time. 
 (f) The term “Stock” means shares of the Company’s common
stock, par value $0.0001 per share. 

  
 5 

 (g) The term “Subsidiary” means any “subsidiary
corporation” within the meaning of Section 424(f) of the Code. 
 ACCEPTED AND AGREED as of the
             day of July 2012. 
  

									
	 The Company
	 		  	The Optionee	 	
					
	 By
	 	 	 		  		 	
		 	 Duly Authorized Officer
 inContact, Inc.
	 		  	  
 Signature
	 	
	 	 	  	  
 Print Name
	 

  
 6 

 FORM OF PURCHASE 

(to be signed only upon exercise of Option) 
 TO: inContact, Inc. 
 The Optionee, holder of the attached option, hereby
irrevocable elects to exercise the purchase rights represented by the option for, and to purchase thereunder,
                         shares of common stock, par value $0.0001 per share, of inContact, Inc., and herewith makes
payment therefor, and requests that the certificate(s) for such shares be delivered to the Optionee at: 
  

 
  

 
  

 
 The Optionee agrees and
acknowledges that this purported exercise of the option is conditioned on, and subject to, any compliance with requirements of applicable federal and state securities laws deemed necessary by the Company, and to Optionee’s satisfaction of all
Federal, state or local income and employment tax withholding requirements applicable to this exercise. 
 DATED this
                 day of
                            ,
                . 
  

	
	
	  
	Signature

  
 7

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