Document:

Form of Management Rights Letter

 Exhibit 10.5 
 Global BPO Services Corp. 
 125 High Street, 30th Fl. 
 Boston, MA 02110 
                 , 2008 
 Ares Corporate Opportunities Fund
II, L.P. 
 C/O Ares Management, Inc. 
 1999 Avenue of the Stars

 Suite 1900 
 Los Angeles, California 90067 
 Attn:
                                 
 Re: Management Rights 
 Ladies and Gentlemen: 
 You have requested that Global BPO Services Corp., a Delaware corporation (the “Company”), grant certain management rights to Ares Corporate
Opportunities Fund II, L.P. (the “Investor”) so that the purchase by the Investor of $150 million of Series A Convertible Preferred Stock to be issued by the Company pursuant to the Preferred Stock Purchase Agreement, dated as of
the date hereof among the Company, the Investor and the other parties thereto, as such agreement may be amended, supplemented or otherwise modified from time to time, and 7,500,000 warrants to be purchased from certain stockholders of the Company
pursuant to the Warrant Purchase Agreement, dated as of the date hereof among the Investor and such stockholders, may qualify as a “venture capital investment” as described in clause (d)(3)(i) of the U.S. Department of Labor Regulations
§ 2510.3-101 (the “DOL Regulation”). This letter will confirm our agreement that the Investor will be entitled to the contractual management rights enumerated below: 
 (1) The Company and its subsidiaries shall provide to the Investor true and correct copies of all documents, reports, financial data and other information
as the Investor may reasonably request. Additionally, the Company shall permit any authorized representatives designated by the Investor to visit and inspect any of the properties of the Company and its subsidiaries or any of its subsidiaries,
including its and their books of account, and to discuss its and their affairs, finances and accounts with its and their officers, all at such times as the Investor may reasonably request. 
 (2) At any time during which the Investor does not have a representative designated to serve on the Board of Directors of the Company, the Investor shall
have the right to designate one (1) observer who shall be entitled to attend all meetings of the Company’s Board of Directors 

 
(the “Board”) (and all committees thereof) and receive copies of all materials provided to the Board, including, without limitation,
notices, minutes, consents and any and all other materials provided to directors, provided that such observer shall have no voting rights with respect to actions taken or elected not to be taken by the Board. Such representative may participate in
discussions of matters brought to the Board and may address the Board with respect to the Investor’s concerns regarding business issues facing the Company. At any time that the composition of the board of managers or board of directors of any
subsidiary of the Company (a “Sub Board”) is not identical to the composition of the Board, the Investor shall have the right to designate one (1) observer who shall be entitled to attend all meetings of such Sub Board, receive
copies of all materials provided to such Sub Board, and address and participate in discussions of matters brought to the Sub Board. The foregoing notwithstanding, the Investor’s observer may be excluded from access to any material or meeting or
portion thereof if the Board or an applicable Sub Board determines in good faith, upon advice of counsel, that such exclusion is reasonably necessary to preserve the attorney-client privilege or to protect highly confidential information considered
to be trade secrets. 
 (3) The Investor (or any authorized representative designated by the Investor) shall have the right to consult with
and advise the management of the Company and its subsidiaries, upon reasonable notice at reasonable times from time to time, on all matters relating to the operation of the Company and its subsidiaries. 
 (4) The Company agrees to consider, in good faith, the recommendations of the Investor (or its authorized representative) in connection with the matters
on which it is consulted as described above, recognizing that the ultimate discretion with respect to all such matters shall be retained by the Company. 
 (5) The Company shall deliver to the Investor: 
  

	 	a.	as soon as available and in any event within 45 days after the end of each of the first three quarters of each fiscal year of the Company, consolidated balance sheets of the Company
and its subsidiaries as of the end of such period, and consolidated statements of income and cash flows of the Company, and its subsidiaries for the period then ended prepared in conformity with generally accepted accounting principles in the United
States applied on a consistent basis, except as otherwise noted therein, and subject to the absence of footnotes and to year-end adjustment; 

  

	 	b.	as soon as available and in any event within 90 days after the end of each fiscal year of the Company, a consolidated balance sheet of the Company and its subsidiaries as of the end
of such year, and consolidated statements of income and cash flows of the Company and its subsidiaries for the year then ended prepared in conformity with generally accepted accounting principles in the United States applied on a consistent basis,
except as otherwise noted therein, together with an auditor’s report thereon of a firm of established national reputation; and 

  

 2 

	 	c.	to the extent the Company is required by law or pursuant to the terms of any outstanding indebtedness of the Company to prepare such reports, any annual reports, quarterly reports
and other periodic reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, actually prepared by the Company as soon as available. So long as the Company is required to deliver the reports contemplated under
this subparagraph c., the Company will not be obligated to deliver the reports provided under subparagraphs a. and b. above. 

 This letter may
not be amended except by a written instrument signed by the Investor and the Company. 
 The Company hereby further agrees that if legal counsel for the
Investor reasonably concludes that the rights granted hereby should be altered to preserve the qualification of the Investor as a “venture capital operating company” as defined in the DOL Regulation or otherwise to ensure that the assets
of the Investor are not considered “plan assets” for purposes of the Employee Retirement Income Security Act of 1974, as amended, the Company will agree to amendments to this letter to effect such alterations; provided that no such
alteration would result in a material adverse effect on the operation or business of the Company. 
 The rights described herein shall terminate and be of no
further force or effect upon the Investor no longer holding any warrants or shares of capital stock of the Company or securities convertible into or exercisable for shares of capital stock of the Company (the “Company Securities”).

 Subject to clause (i) of the preceding paragraph, if the Company engages in a restructuring or similar transaction, any resulting entity or entities
shall be subject to this Agreement in the same manner as the Company. 
 The Company hereby further agrees that the Investor may transfer the rights granted
to it hereunder to any other investment vehicle managed by affiliate of the Investor to whom it transfers all or any of the Company Securities. 
 Very truly
yours, 
  

									
	GLOBAL BPO SERVICES CORP.	 		 	STREAM HOLDINGS CORPORATION
					
	By:	 	  
	 		 	By:	  	  

	Name:	 		 		 	Name:	  	
	Title:	 		 		 	Title:	  	

  

 3 

 ACKNOWLEDGED AND ACCEPTED: 
  

									
	ARES CORPORATE OPPORTUNITIES FUND II, L.P.
			
		 	By:	 	ACOF MANAGEMENT II, L.P., Its General Partner
				
		 		 	By:	 	ACOF OPERATING MANAGER II, L.P., Its General Partner
					
		 		 		 	By:	 	ARES MANAGEMENT, INC., Its General Partner
		
	By:	 	  

	Name:	 	
	Title:	 	

  

 4Agreement, dated June 4, 2008

 Exhibit 10.6 
 

 
 June 4, 2008 
 R. Scott
Murray 
 Chairman, President & CEO 
 Global BPO Services
Corp. 
 125 High Street 
 High Street Tower, 30th Floor 
 Boston, MA 02011 
 RE: $108,124,474 Senior Credit Facilities 
 Dear Mr. Murray: 
 We refer to our engagement letter dated February 11, 2008 (the “Commitment Letter”), the Summary of Terms and
Conditions attached thereto (the “Summary”) and the related Fee Letter dated February 11, 2008 (the “Fee Letter”), each regarding the proposed Credit Facilities of up to $108,124,474 for the acquisition of and future working
capital needs of Stream Holdings Corporation and its subsidiaries (the “Company”). You have requested that we extend the term of the Commitment Letter and modify certain terms of the Summary and the Fee Letter. We agree to do so upon the
terms and conditions set forth herein. Capitalized terms used herein and not otherwise defined have the same meaning as ascribed to them in the Commitment Letter, the Summary and the Fee Letter. 
 The penultimate sentence of the Commitment Letter is hereby amended and restated as follows: 
 “If this letter is accepted but the Closing does not occur on or prior to July 28, 2008, this Commitment shall expire and PNC Bank and PNC
Capital Markets shall have no further liability or obligation hereunder.” 
 Clauses (1) and (2) of the Credit Facilities section of the
Summary are hereby amended and restated as follows: 
 “2) Domestic Term Loan of up to $5,479,772.57 on a senior secured basis.

 3) Foreign Term Loan of up to $2,644,701.83 on a senior secured basis.” 
 Clause (c) of the Conditions Precedent to Lending section of the Summary is hereby amended and restated as follows: 
 “c. Agent’s satisfaction with the terms and conditions of the acquisition, to include a minimum of $175,000,000 of new equity contributed by Global BPO Services Corp. (“Global BPO”), of which up to
$150,000,000 may be raised from third party purchasers of convertible preferred stock.” 
  

 Clause (d) of the Negative Covenants section of the Summary is hereby amended and restated as follows: 

“d. Minimum Availability of $10,000,000 required to be maintained at all times; provided, however, that solely for
purposes of determining with such covenant, Availability shall be computed based upon the Borrowing Base without the imposition of any sublimits.” 
 Clause (e) of the Negative Covenants section of the Summary is hereby amended and restated as follows: 
 “e. Prohibition on dividends and distributions; provided, however, that subsequent to the closing of the Credit Facilities and the acquisition of the Company by Global BPO, Global BPO shall be permitted to tender for
and/or repurchase up to $190,400,000 worth of equity (shares of stock and/or warrants).” 
 All references in the Commitment Letter and the Fee Letter
to the sum of “$108,695,428” are hereby amended to read “$108,124,474”. 
 The Deposit Fee clause of the Fee Letter is hereby amended and
restated as follows: 
  

			
	Deposit Fee.	  	$100,000, of which $25,000 will be due at the acceptance of the Commitment Letter and $75,000 will be due on May 30, 2008 (which together shall constitute the Deposit Fee referenced in
the Commitment Letter). Any unused portion of the Deposit Fee will be credited to the Closing Fee at Closing.”

 The sum of “$271,739” appearing in the Arrangement Fee section of the Fee Letter, and the sum of
“$271,729” appearing in the Closing Fee section of the Fee Letter, are each hereby amended to read “$270,311”. 
 Except as specifically
set forth herein, the provisions of the Commitment Letter, Summary and the Fee Letter remain in full force and effect in accordance with their original terms and conditions. 
 The terms contained in this Letter are confidential and, except for disclosure to the Company’s board of directors, officers and employees, professional advisors retained by the Company in connection with the
transactions contemplated hereby, or as may be required by law, may not be disclosed in whole or in part to any other person or entity without our prior written consent. 
 This Letter amends and restates, and supersedes in its entirety, that certain Letter dated May 22, 2008 from us to you, which was signed by you and returned to us on or about May 30, 2008 together with the
then required Deposit Fee in the sum of $75,000. 
 Please indicate your acceptance and agreement to the foregoing by signing and returning to us the
enclosed copy hereof. 
 Sincerely, 
  

			
	 PNC Bank, National Association
 /s/ Michael
Picard
 Michael Picard
 Senior Vice President
  
 Agreed to and accepted:
 Global BP Services Corp.
 By: /s/ R. Scott Murray
 Date: 6-4-08
	 	 PNC Capital Markets LLC
 /s/ Anthony J. Foti

Anthony J. Foti
 Managing Director

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