Document:

<PAGE>   1
                                                                   EXHIBIT 10.19

                           OMNIBUS SERVICES AGREEMENT

         THIS OMNIBUS SERVICES AGREEMENT (this "Agreement") is entered into as
of February 1, 1999 ("Effective Date") by and between Organic, Inc., with
offices located at 510 Third Street, Suite 540, San Francisco, CA 94107
("ORGANIC") and BLOCKBUSTER INC., with principal offices located at 1201 Elm
Street, Dallas, Texas 75270 ("CUSTOMER").

         WHEREAS, ORGANIC provides assistance to companies in developing
e-commerce and internet business solutions for use on the Internet public
computer network, and other related services; and

         WHEREAS, CUSTOMER desires to retain ORGANIC to provide such assistance
and services to CUSTOMER in accordance with the terms and conditions set forth
in this Agreement.

         NOW, THEREFORE, the parties set forth above hereby agree as follows:

1.       DEFINITIONS.

         1.1 "Affiliate" shall mean, with respect to an entity, another entity
that controls or is controlled by such first entity; provided that

             (a)  such other entity is not itself, does not control, and is not
                  controlled by or under common control with, a competitor of
                  ORGANIC; and

             (b)  such other entity is in the entertainment business.

For purposes of this Section, "control" shall mean both:

             (x)  the ability to control directly or indirectly the direction
                  and management of the controlled entity; and

             (y)  the ownership of greater than 30% of the voting equity
                  interest in the controlled entity.

         1.2 "APPLICABLE SPECIFICATIONS" shall mean the designs and
specifications mutually agreed upon in writing by the parties for functionality
of the portions of the Web Site that are Deliverables and/or any other
Deliverable, including updated versions of the Interactive Design Functional
Specifications dated as of July 15, 1999, the Data Components and Interfaces
Diagram dated June 28, 1999, the Redundant Network diagram dated June 28, 1999,
the Physical Systems and Network Diagram dated June 28, 1999, and the Content
Feeds Diagram dated June 28, 1999, which shall be revised by ORGANIC and
provided to Customer no later than the Hard Launch of the Web Site for review
and approval by Customer; together with any user guides or operating manuals for
the portions of the Web Site that are Deliverables and other Deliverables to the
extent such user guides are prepared by ORGANIC and delivered by ORGANIC to
CUSTOMER.

                                       1.
<PAGE>   2

         1.3 "Authorized Licensee" shall mean the following:

             (a)  CUSTOMER;

             (b)  up to three (3) franchisees of CUSTOMER; provided that such
                  franchisees have agreed in writing with ORGANIC to be bound by
                  the terms of Sections 3.1 and 9 of this Agreement;

             (c)  Affiliates of CUSTOMER.

         1.4 "CUSTOMER CONTENT" shall mean marketing collateral, data,
databases, text, audio files, video files, photographs, illustrations, graphics
and other materials: (a) provided or posted on the Web Site by CUSTOMER; or (b)
developed by or on behalf of ORGANIC pursuant to the mutually-agreed
specifications set forth in Statement(s) of Work (as defined). Customer Content
expressly does not include Organic Software, Organic Materials, Third Party
Materials, Developed Software or Developed Materials.

         1.5 "DELIVERABLES" shall mean materials to be developed, delivered
and/or implemented by ORGANIC hereunder, including, without limitation, those
elements of the Website developed and implemented by ORGANIC, system
configurations developed and implemented by ORGANIC, Customer Content developed
by Organic, Developed Software, Developed Materials, Documentation developed by
Organic, HTML Code, Organic Materials, Organic Software and Third Party
Materials. The Deliverables expressly do not include materials licensed by,
developed, delivered and/or implemented by CUSTOMER or by CUSTOMER's third-party
licensors or third-party contractors.

         1.6 "DEVELOPED MATERIALS" shall mean reports, studies, designs,
specifications, Documentation, manuals, data and other materials (and any
translations, conversions, improvements, enhancements, or modifications to any
of the foregoing) that the parties mutually agree in writing (e.g. in Schedule D
or in a Statement of Work) are "Developed Materials" and are developed or
prepared by ORGANIC for CUSTOMER and in connection with this Agreement and
delivered by ORGANIC to CUSTOMER under this Agreement. The Developed Materials
expressly do not include any Third Party Materials or Customer Content.

         1.7 "DEVELOPED SOFTWARE" shall mean any Software that the parties
mutually agree in writing (e.g. in Schedule D or in a Statement of Work) is
"Developed Software" and is developed by ORGANIC for CUSTOMER in connection with
this Agreement and delivered by ORGANIC to CUSTOMER under this Agreement
(excluding HTML Code). The Developed Software expressly does not include any
Third Party Materials.

         1.8 "DOCUMENTATION" shall mean user guides, operating manuals,
education materials, product descriptions and specifications, technical manuals,
supporting materials, and other information relating to Deliverables or used in
conjunction with the Services, whether distributed in print, magnetic,
electronic, or video format.

                                       2.
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         1.9 "HTML CODE" shall mean Hyper Text Markup Language that contains
Customer Content.

         1.10 "INDEMNIFIED ITEM" shall mean the Deliverables, ORGANIC
Confidential Information disclosed to CUSTOMER and the intellectual property
rights in or to the foregoing.

         1.11 "LAUNCH DATES" shall mean the dates that different versions of the
Web Site become accessible to CUSTOMER's end-users. The Launch Dates shall
consist of a "Soft Launch" on October 30, 1999, containing functionality
addressed in Exhibit A-1, and a "Hard Launch" on November 22, 1999, containing
functionality addressed in Exhibits A-3, A-5 and A-6.

         1.12 "ORGANIC MATERIALS" shall mean the pre-existing materials set
forth on Schedule D derivative works thereof and materials that are developed by
ORGANIC and related to the Web Site that the parties mutually agree in writing
(e.g. in a Statement of Work) are not Developed Materials. The Organic Materials
expressly do not include any Developed Materials, Developed Software, Customer
Content, HTML Code, Third Party Posted Content, Third Party Materials or
materials licensed by CUSTOMER from third parties.

         1.13 "ORGANIC SOFTWARE" shall mean the pre-existing Software developed
by ORGANIC and related to the Web Site, including, without limitation, the
Software set forth on Schedule D and the Software and Software Changes thereto
that the parties mutually agree in writing (e.g. in a Statement of Work) are not
Developed Software. The Organic Software expressly does not include any
Developed Materials, Developed Software, Third Party Tools, Third Party
Materials, HTML Code or Software licensed by CUSTOMER from third parties.

         1.14 "PRODUCTION SPECIFICATIONS" shall mean the specification of the
digitized format in which Customer Content is to be delivered to or formatted by
ORGANIC, as applicable, as set forth in any Statement of Work.

         1.15 "RESERVED WORK" shall mean materials and/or Software that are
identified in strict accordance with Section 3.9 of this Agreement as "Reserved
Work" in Schedule D or in the applicable Statement of Work.

         1.16 "SERVER USAGE DATA" shall mean server usage data and statistics
related to the Web Site, generated by the Organic Software, in form and
substance to be mutually-agreed upon by the parties.

         1.17 "SERVICES" shall mean the services to be provided by ORGANIC under
this Agreement as set forth in Schedule A-1 through Schedule A-6, or any other
document in a substantially similar format as those Schedules that is attached
hereto by written mutual agreement of the parties (any such document may
hereinafter be referred to as a "Statement of Work"), if such document is
identified as a "Statement of Work."

                                       3.
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              1.17.1 "AUTHORING SERVICES" shall mean the Services, including
consulting, design, authoring, programming, management and set up services, set
forth in the Statement of Work dated August 23, 1999, attached hereto as
Schedule A-1.

              1.17.2 "CONTENT MAINTENANCE SERVICES" shall mean the services to
be provided by ORGANIC under this Agreement in connection with the maintenance
of content as set forth in Schedule A-2.

              1.17.3 "WEB OPERATIONS SERVICE" shall mean the services to be
provided by ORGANIC under this Agreement in connection with support as set forth
in Schedule A-3.

         1.18 "SOFTWARE" shall mean computer programs, together with input and
output formats, source and object codes, program listings, data models, flow
charts, outlines, narrative descriptions, operating instructions and supporting
documentation, and includes tangible embodiments thereof, including all
authorized reproductions. Except as otherwise expressly provided in this
Agreement, Software includes Software Changes.

         1.19 "SOFTWARE CHANGES" shall mean any corrections, new versions,
programs enhancements, translations, modifications, updates, new releases and
other changes to Software to the extent the same are provided under this
Agreement.

         1.20 "THIRD PARTY MATERIALS" shall mean materials (including Software
but only in such formats as provided by the third-party owner thereof) that: (a)
are incorporated in the Deliverables or are required for the operation of the
Deliverables in the Web Site; (b) are owned by a third party; and (c) are not
licensed from a third party by CUSTOMER. Third Party Materials do not include
materials or Software that are used in conjunction with the Deliverables or the
Web Site but that are not required for the operation of the same (e.g., HTML
editors, image editors, programming language compilers, and other software
tools). Third Party Materials expressly do not include any Third Party Posted
Content.

         1.21 "THIRD PARTY POSTED CONTENT" shall mean any data, text, audio
files, video files, graphics or other materials posted to or incorporated into
the Web Site other than by CUSTOMER or ORGANIC.

         1.22 "THIRD PARTY TOOLS" shall mean Software (but only in such formats
as provided by the third-party owner thereof) proprietary to a third party, that
are used in conjunction with the Deliverables to achieve the desired
functionality of the Web Site but that are not Third Party Materials.

         1.23 "WEB SITE" shall mean the site on the World Wide Web identified in
Schedule C.

2.       SERVICES AND OTHER PRINCIPAL OBLIGATIONS.

         2.1 SERVICES.

                                       4.
<PAGE>   5

             2.1.1 SCHEDULE FOR AND PROVISION OF SERVICES. ORGANIC shall provide
Services and related Deliverables substantially in accordance with the
provisions of the Statement(s) of Work that include such Services. Except as
provided in a Statement of Work, CUSTOMER shall deliver to ORGANIC all Customer
Content selected by CUSTOMER for incorporation into the Web Site on or before
the dates specified in the respective Statement(s) of Work. If any CUSTOMER
failures to deliver such Customer Content in accordance with time schedules or
to timely take any other action required of CUSTOMER by any Services Statement
of Work (including, without limitation, approvals for conversion of Customer
Content pursuant to Section 2.1.2), individually or in the aggregate materially
affect ORGANIC's time or cost to perform Services, there shall be an equitable
adjustment, which the parties shall negotiate in good faith, of the delivery and
fee schedule for provision of those Services.

             2.1.2 FORMATTING OF CUSTOMER CONTENT. CUSTOMER shall deliver the
Customer Content to ORGANIC substantially in accordance with the Production
Specifications for Services. In the event CUSTOMER does not so deliver on or
before the applicable delivery date without limiting the provisions of Section
2.1.1, ORGANIC may convert non-complying Customer Content to comply with the
Production Specifications for a fixed conversion rate of two hundred fifty
($250.00) per graphic item; provided that ORGANIC notifies CUSTOMER of such
non-complying Customer Content and obtains CUSTOMER's prior consent to such
conversion.

             2.1.3 ACCEPTANCE OF DELIVERABLES. All Deliverables shall be subject
to reasonable acceptance testing by CUSTOMER to confirm that such Deliverables
substantially conform to and operate in accordance with the Applicable
Specifications as they relate to such Deliverable. ORGANIC shall provide to
CUSTOMER all relevant documents, information and assistance reasonably requested
by CUSTOMER to make its evaluation. The schedule and manner of testing may be
set forth in the Statement of Work for the respective Deliverables. In the
absence of any schedule in a Statement of Work, the period for CUSTOMER to test
a Deliverable shall be deemed to be eight (8) weeks. For the avoidance of doubt,
the schedule and manner of acceptance testing need not be labeled "Acceptance"
in the applicable Statement of Work (e.g., they may be referred to as "Quality
Assurance" or "Abbreviated Quality Assurance Cycle"). At the end of the
respective acceptance testing period, CUSTOMER shall provide ORGANIC with
written notice of its acceptance of the Deliverable or of any failure of such
Deliverable substantially to conform to the Applicable Specifications as they
relate to the applicable Deliverable, which notice shall reasonably identify and
describe the nonconformity. ORGANIC and CUSTOMER shall review the notice and
Deliverable and Applicable Specifications as they relate to the applicable
Deliverables, and ORGANIC will correct any non-conformities with the Applicable
Specifications as they relate to the applicable Deliverables and provide
CUSTOMER with a revised Deliverable within a commercially reasonable time frame
(which may be stated in the respective Statement of Work), for testing by
CUSTOMER in accordance with the procedures set forth above. If ORGANIC has not
received a written response from CUSTOMER prior to the end of the respective
acceptance testing period, the Deliverable shall be deemed to be accepted.

                                       5.
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         2.2 SERVICE LEVELS. CUSTOMER shall be entitled to the remedies set
forth in Schedule E and the respective Statement(s) of Work in connection with
the failure of the Web Site or the Services to conform to the service levels set
forth in the respective Statement(s) of Work.

         2.3 ADDITIONAL STATEMENTS OF WORK. In addition to Schedules A-1 through
A-6, other new Statements of Work may be entered into from time to time by
mutual agreement of the parties thereto. Each such Statement of Work, as so
mutually agreed, and each of Schedules A-1 through A-6, is hereby (a)
incorporated by reference into this Agreement and made a part hereof as if fully
set forth in this Agreement and (b) made binding on the parties thereto. Each
Statement of Work shall be deemed to include the following provision, which
provision shall prevail in the event of any conflict with another provision of
the Statement of Work:

         "GENERAL. This is a Statement of Work between CUSTOMER and ORGANIC
         under, and governed by, the Omnibus Services Agreement by and between
         ORGANIC and CUSTOMER dated February 1, 1999 (the "Agreement"). In the
         event of any conflict among the Agreement and/or a Change Order
         Response and/or this Statement of Work, the order of precedence
         established in the Agreement shall control. Any capitalized term used
         but not defined herein have the meaning such term would have if used in
         the Agreement."

         2.4 CHANGE ORDERS. In the event that CUSTOMER wishes to request
change(s) that are individually or collectively material to any Statement of
Work, CUSTOMER shall submit a written change order ("Change Order"), to ORGANIC.
The Change Order shall be substantially in the form of Schedule B. ORGANIC will
use commercially reasonable efforts to, within five (5) business days of receipt
of the Change Order, submit to CUSTOMER any revised fees, delivery schedules and
other information reflecting the impact of the additional or different Services
("Change Order Response"); provided, however, that if the requested change in
Services is so substantial that, in the reasonable judgment of ORGANIC, a Change
Order Response could not, with commercially reasonable efforts, be submitted
within five (5) business days, ORGANIC will provide to CUSTOMER a proposed
schedule for submitting the Change Order Response. CUSTOMER shall accept or
reject the Change Order Response within ten (10) business days of receipt or
such longer or shorter period as the parties agree, and shall be deemed to have
rejected the Change Order Response unless CUSTOMER notifies ORGANIC of
acceptance of the Change Order Response within such period. ORGANIC may continue
work pursuant to the existing Statement of Work, and will not be bound by any
Change Order, until the applicable Change Order Response is accepted in
accordance with this Section 2.4. ORGANIC will use commercially reasonable
efforts to meet rush Change Orders outside the original scope of work and
delivery schedules in a Statement of Work, but such rush Change Orders may be
subject to higher hourly rates than ORGANIC's standard hourly rates to reflect
additional costs incurred by ORGANIC, which higher hourly rates will be stated
in the Change Order Response. ORGANIC will use provide Services substantially in
accordance with the provisions of a Change Order Response accepted in accordance
with the provisions of this Section 2.4. Each such Change Order Response is
hereby (a) incorporated by reference into this Agreement and made a part hereof
as if fully set forth in this Agreement and (b) made binding on the parties
thereto. Each Change Order Response shall be deemed to include the following

                                       6.
<PAGE>   7

provision, which provision shall prevail in the event of any conflict with
another provision of the Change Order Response:

         "GENERAL. Once accepted in accordance with Section 2.4 of the Agreement
         (as defined), this shall be a Change Order Response under, and governed
         by, the Omnibus Services Agreement by and between ORGANIC and CUSTOMER
         dated February 1, 1999 (the "Agreement"). In the event of any conflict
         among the Agreement and/or this Change Order Response and/or a
         Statement of Work, the order of precedence established in the Agreement
         shall control. Any capitalized term used but not defined herein have
         the meaning such term would have if used in the Agreement. "

         2.5 NO HIRING OR SOLICITATION. In no event during the term of this
Agreement or during the one (1) year thereafter shall either party directly or
indirectly solicit employment of an employee or contractor of the other party
who is involved in the performance of this Agreement, without the prior written
consent of the other party. For purposes of the Agreement, general employment
advertising and use of independent employment agencies, shall not constitute
solicitation unless directed at one or more of the other party's employees.

3.       PROPRIETARY RIGHTS; LICENSE GRANTS.

         3.1 LICENSES TO CUSTOMER. ORGANIC hereby grants to the Authorized
Licensees a perpetual, irrevocable, limited, non-exclusive, non-transferable,
worldwide license to use, execute, display, reproduce, maintain, modify, and
prepare derivative works from the Organic Software (in object code and source
code), Organic Materials and, except to the extent agreed to by the parties in a
Statement of Work or otherwise, Third Party Materials (and related
Documentation), solely for use in connection with the development,
implementation, modification, support, maintenance and operation (including
without limitation the display of Customer Content) of (a) Internet websites and
pages owned or operated by or for Authorized Licensees or (b) Internet websites
and pages that are owned by or operated for franchisees of CUSTOMER that are not
Authorized Licensees; provided that such Internet websites and pages relate
primarily to the business of retail sale or rental (in stores or over the
Internet) of pre-recorded music products, pre-recorded video products,
electronic games, and other home entertainment products and services. A
permitted assignment of this Agreement by CUSTOMER shall not affect the licenses
to Blockbuster Inc., Affiliates of Blockbuster Inc. and franchisees of
Blockbuster Inc., including entities that become Affiliates or franchisees of
Blockbuster Inc. following such assignment, to utilize the Organic Software,
Organic Materials and Third Party Materials for so long as such entities are
Affiliates or franchisees of Blockbuster Inc. ORGANIC will provide CUSTOMER on
expiration or termination of this Agreement for any reason, or upon CUSTOMER's
request, with sufficient Documentation and source code for Authorized Users to
fully utilize the Organic Software in accordance with this Agreement. Except for
the licenses and rights expressly granted in this Agreement, ORGANIC retains all
right, title and interest in the Organic Software and Organic Materials.

         3.2 LICENSES TO ORGANIC.

                                       7.
<PAGE>   8

         3.2.1 SERVER USAGE DATA. CUSTOMER hereby grants to ORGANIC a
non-exclusive license to use, copy, modify, prepare derivative works from and
display the Server Usage Data in connection with gathering information and
generating reports on behalf of CUSTOMER.

         3.2.2 CUSTOMER CONTENT. CUSTOMER hereby grants to ORGANIC a
non-exclusive license to use, copy, modify, prepare derivative works from and
display Customer Content as necessary to perform obligations under this
Agreement.

         3.2.3 DELIVERABLES. CUSTOMER hereby grants to ORGANIC a limited,
perpetual, irrevocable, non-exclusive, royalty-free license to reproduce,
prepare derivative works of, publicly perform, publicly display in any form or
medium, whether now known or later developed, make, have made, use and import
throughout the universe the Deliverables (other than Customer Content and HTML
Code) and Documentation originally developed, invented, prepared or discovered
by ORGANIC (but specifically excluding any Reserved Work) and ORGANIC's
derivative works thereof; provided that (a) ORGANIC may only use or distribute
the Developed Materials and Developed Software in the furtherance of its
business; provided that ORGANIC shall not provide such Developed Materials and
Developed Software on a stand-alone basis; and (b) ORGANIC's use of the
Deliverables must not disclose Confidential Information of Customer.

         3.3 THIRD PARTY TOOLS. Each party will obtain, at its sole cost and
expense, all consents necessary to permit such party to use the Third Party
Tools as required in connection with this Agreement.

         3.4 PROPERTY RIGHTS AND OWNERSHIP. The Web Site will consist of, and
operate in conjunction with, multiple elements, all of which are subject to
certain intellectual property rights. As between parties, a party's rights with
respect to such elements shall be as set forth below. For purposes of this
Agreement, the term "ownership" refers to ownership of all right, title and
interest in and to an element, including without limitation, any patent,
copyright, trade secret, trademark, moral rights or other intellectual property
rights. ORGANIC hereby makes a nonterminable, irrevocable assignment to CUSTOMER
of all ownership rights in and to the Customer Content, the Developed Software,
the HTML Code and Developed Materials.

<TABLE>
<CAPTION>
====================================================================================================================
                         ELEMENTS                               OWNERSHIP/RIGHTS AS BETWEEN PARTIES
--------------------------------------------------------------------------------------------------------------------
<S>                                                   <C>
   Customer Content and modifications .               CUSTOMER has sole ownership.
--------------------------------------------------------------------------------------------------------------------
   Developed Software and Developed Materials.        CUSTOMER has sole ownership. ORGANIC will have a license to
                                                      Developed Software and Developed Materials as set forth in
                                                      Section 3.2 of this Agreement.

--------------------------------------------------------------------------------------------------------------------
   HTML Code and modifications                        CUSTOMER has sole ownership
--------------------------------------------------------------------------------------------------------------------
</TABLE>

                                       8.
<PAGE>   9

<TABLE>
<CAPTION>
====================================================================================================================
                         ELEMENTS                               OWNERSHIP/RIGHTS AS BETWEEN PARTIES
--------------------------------------------------------------------------------------------------------------------
<S>                                                   <C>
   Organic Software and Organic Materials.            ORGANIC has sole ownership of the Organic Software and
                                                      Organic Materials. Authorized Licensees will
                                                      have licenses to the Organic Software and Organic Materials
                                                      as set forth in Section 3.1 of this Agreement.

--------------------------------------------------------------------------------------------------------------------
   Server Usage Data.                                 CUSTOMER has sole ownership. ORGANIC will have a license to
                                                      the Server Usage Data as set forth in Section 3.2 of this
                                                      Agreement.

--------------------------------------------------------------------------------------------------------------------
   Third Party Materials.                             Third parties have ownership. Authorized Licensees will have
                                                      licenses to the Third Party Materials as set forth in
                                                      Section 3.1 of this Agreement.
--------------------------------------------------------------------------------------------------------------------
   Third Party Tools                                  Third parties have ownership. Each party will obtain, at its
                                                      sole cost and expense, all consents necessary to permit such
                                                      party to use the Third Party Tools as required in connection
                                                      with this Agreement.
====================================================================================================================
</TABLE>

         3.5 USE OF THIRD PARTY MATERIALS. ORGANIC shall: (i) notify CUSTOMER of
its intent to incorporate in the Deliverables or require the use of Third Party
Materials prior to commencement of performance of Services incorporating or
requiring such Third Party Materials; (ii) identify to CUSTOMER the ownership of
such Third Party Materials; (iii) describe the use to which ORGANIC intends to
put such Third Party Materials; and (iv) explain ORGANIC's ability to proceed
with performance of the Services without the use of such Third Party Materials.
CUSTOMER may request that ORGANIC perform Services without the use of such Third
Party Materials. ORGANIC will respond to any such request with information
regarding the feasibility of performing the Services without the use of Third
Party Materials, including any additional costs or time required to do so.

         3.6 SUPPORTING DOCUMENTS. Each party agrees to execute any additional
documents reasonably necessary to effect and evidence the other party's rights
(at such other party's request and sole expense) with respect to the elements
set forth above.

         3.7 Proprietary Notices. All copies of the materials owned by or
licensed from third parties by either party and used by the other party shall
contain copyright and other proprietary notices in the same manner in which the
owner of such materials incorporates such notices in the same or in any other
manner reasonably requested by such party. Each party agrees not to alter,

                                       9.
<PAGE>   10

remove, cover or obliterate, or otherwise interfere with the display of, any
copyright notice or trademark or other proprietary rights notices placed by the
other party on or in the materials owned by such other party.

         3.8 RESIDUALS. Nothing contained in this Agreement shall restrict
either party from the use of any ideas, concepts, know-how, methodologies,
processes, technologies, algorithms or techniques relating to the Services which
either Party develops or discloses under this Agreement and which are retained
by the recipient parties' employees in intangible form; provided that in doing
so such party does not breach its obligations under Section 9. Notwithstanding
anything to the contrary in this Agreement, no disclosure made by either party
hereunder grants, in itself, any license to either party under any patents,
copyrights, trademarks or trade secrets of the other party.

         3.9 RESERVED WORKS. The parties may agree in a Statement of Work that
certain materials and/or Software to be developed by ORGANIC for CUSTOMER will
be Reserved Work; provided that materials and/or Software shall be Reserved Work
only if such Statement of Work contains a provision that expressly states that,
notwithstanding the provisions of Section 3.2.3, ORGANIC shall not have the
right to use certain Deliverables, except as required to perform the Services.

4.       PAYMENT.

         4.1 EXPENSES. CUSTOMER shall pay fees to ORGANIC in accordance with the
provisions each Statement of Work and in accordance with the provisions of this
Section 4. The rates set forth on Schedule F to this Agreement, which are in
effect as of the date of execution hereof, shall remain in effect through June
30, 2000.

         4.2 EXPENSES. CUSTOMER will reimburse ORGANIC for all out-of-pocket
costs incurred at the request of CUSTOMER or otherwise approved by CUSTOMER in
advance in connection with performing the Services.

         4.3 TAXES. In addition to the fees due as specified above, CUSTOMER
shall be responsible for and shall pay any and all federal, state and local
sales, use, value added, excise, duty and any other taxes assessed, charged or
levied, based on, with respect to or measured by (a) such fees, (b) this
Agreement or (c) the Services. CUSTOMER hereby agrees to be responsible for
conducting a self assessment of any taxes assessed, charged or levied by the
State of Texas based on, with respect to or measured by (a) such fees, (b) this
Agreement or (c) the Services. CUSTOMER shall remit timely payments to the
appropriate governmental agencies. The parties agree to cooperate reasonably
with each other to determine more accurately CUSTOMER's tax liability and to
minimize such liability to the extent legally permissible. CUSTOMER shall not be
responsible for taxes on ORGANIC's net income. ORGANIC agrees to reasonably
cooperate with CUSTOMER to minimize and calculate any applicable tax.

         4.4 PAYMENTS. Except as otherwise provided in this Agreement, ORGANIC
shall invoice CUSTOMER monthly. Amounts are due and payable thirty (30) days
after receipt of invoice. Amounts not subject to a good faith dispute and
received later than thirty (30) days

                                      10.
<PAGE>   11

following CUSTOMER's receipt after execution of this Agreement of an invoice
will bear interest at one percent (1%) per month or the maximum rate permitted
by law, whichever is less. All payments made pursuant to this Agreement shall be
made in U.S. dollars.

         4.5 AUDIT RIGHTS.

             4.5.1 GENERAL. Employees of CUSTOMER and its auditors who are from
time to time designated by CUSTOMER and who agree in writing to the security and
confidentiality obligations and procedures reasonably required by ORGANIC will
be provided with reasonable access, upon one (1) week's advance written notice,
to any ORGANIC facility at which the Services are being performed to enable them
to conduct audits of ORGANIC's performance of the Services and other matters
relevant to this Agreement, including (i) verifying the accuracy of ORGANIC's
time and materials charges to CUSTOMER (provided such financial audits may be
performed at most twice each calendar year) and (ii) verifying that the Services
are being provided in accordance with this Agreement, including any Service
Levels.

             4.5.2 PROCEDURES. Subject to Section 4.5.1(i), such audits may be
conducted as frequently as CUSTOMER deems necessary during reasonable business
hours. ORGANIC will cooperate in the audit, will make the information reasonably
required to conduct the audit available on a timely basis and will assist the
designated employees of CUSTOMER or its auditors in conducting such audit.

             4.5.3 RESULTS. If any audit reveals that ORGANIC's invoices for the
audited period are not correct for such period, ORGANIC will promptly reimburse
CUSTOMER for the amount of any net overcharges (and if such net overcharges are
seven percent (7%) or more of the total amount which should have been billed to
CUSTOMER over the audit period, ORGANIC will reimburse CUSTOMER for the
reasonable out-of-pocket costs of the audit), or CUSTOMER will promptly pay
ORGANIC for the amount of any net undercharges. Any payments for net overcharges
or net undercharges made under this Section 4.5 will include interest charges
computed in accordance with Section 4.4.

5.       LIMITED WARRANTIES.

         5.1 DELIVERABLES WARRANTIES

             5.1.1 ORGANIC warrants to CUSTOMER that for a period of ninety (90)
days from the date of acceptance of any Deliverable, or in the case of a
Deliverables delivered for the Hard Launch, for a period of ninety days from the
Hard Launch Date (the "Warranty Period"), that such Deliverable (including any
system configuration developed and implemented by ORGANIC hereunder) will
substantially conform to and perform substantially in accordance with the
Applicable Specifications. CUSTOMER's sole remedy for a breach of this warranty
shall be for ORGANIC to use its best commercial efforts to correct failures of
the Deliverables to substantially comply with such warranty within a reasonable
period, but in no event later than thirty (30) days from the Warranty Period.
All warranty claims under this Section 5.1.1 shall be made in writing to ORGANIC
within the Warranty Period. ORGANIC's warranty obligations

                                      11.
<PAGE>   12

are solely for the benefit of CUSTOMER, who has no authority to extend or
transfer this warranty to any other person or entity. The foregoing warranties
will not extend to breaches to the extent caused (a) by an change or
modification to a Deliverable without ORGANIC's prior consent or (b) by
CUSTOMER's operating Software or a system configuration otherwise than in
accordance with the applicable Documentation or on hardware not recommended or
approved by ORGANIC.

             5.1.2 ORGANIC warrants that the Deliverables have been subjected to
commercially reasonable measures to screen for purposes of discovering and
avoiding the introduction of any "virus" or "backdoor" or "trapdoor" or "drop
dead device" or "time bomb" or "Trojan Horse" (as such terms are generally
understood in the software industry).

         5.2 ORGANIC warrants to CUSTOMER that the Deliverables are capable of
processing, providing and/or receiving date data within and between the
twentieth and twenty-first centuries in accordance with its associated
documentation, provided that all hardware, software, firmware and other products
used with the Deliverables properly exchange accurate date data with the same;
provided that CUSTOMER must give ORGANIC prompt written notice of such
noncompliance, together with any available details regarding such noncompliance
prior to May 1, 2000. CUSTOMER's sole remedy for a breach of the warranty set
forth in this Section 5.2 shall be for ORGANIC to best commercial efforts to
correct the noncompliance within a commercially reasonable timeframe. The
foregoing warranties will not extend to breaches to the extent caused (a) by an
change or modification to a Deliverable without ORGANIC's prior consent or (b)
by CUSTOMER's operating Software or a system configuration otherwise than in
accordance with the applicable Documentation or on hardware not recommended or
approved by ORGANIC. ORGANIC's warranty obligations are solely for the benefit
of CUSTOMER, who has no authority to extend or transfer this warranty to any
other person or entity.

         5.3 SERVICES WARRANTY. ORGANIC warrants to CUSTOMER that: (a) the
Services shall be performed in a professional and workmanlike manner; and (b)
ORGANIC's personnel have sufficient skill, knowledge and training to perform the
Services.

         5.4 DISCLAIMER OF OTHER WARRANTIES. THE EXPRESS WARRANTIES SET FORTH IN
THIS AGREEMENT ARE THE SOLE AND EXCLUSIVE WARRANTIES MADE BY ORGANIC TO CUSTOMER
PURSUANT TO THIS AGREEMENT, AND ORGANIC EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES
OF ANY KIND WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT, EITHER EXPRESS
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.

         5.5 ENCRYPTION AND SECURITY. WITHOUT LIMITING SECTION 5.4, ORGANIC
MAKES NO WARRANTIES AND SHALL HAVE NO LIABILITY IN CONNECTION WITH THE
EFFECTIVENESS OF ANY ENCRYPTION OR SECURITY SYSTEM USED BY OR FOR THE WEB SITE.

         5.6 DISCONTINUANCE OR REGULATION OF THE INTERNET. WITHOUT LIMITING
SECTION 5.4, CUSTOMER ACKNOWLEDGES AND AGREES THAT: (A) THE INTERNET

                                      12.
<PAGE>   13

(INCLUDING WITHOUT LIMITATION THE WORLD WIDE WEB) IS A NETWORK OF PRIVATE AND
PUBLIC NETWORKS, THAT ORGANIC HAS NO CONTROL OVER THE INTERNET; AND THAT (B)
ORGANIC SHALL NOT BE LIABLE FOR ANY CHANGE, INTERRUPTION OR DISCONTINUANCE OF
OPERATION OF ANY PORTION OF THE INTERNET OR FOR ANY POSSIBLE REGULATION OF THE
INTERNET; ANY OF WHICH MIGHT RESTRICT OR PROHIBIT THE OPERATION OF THE WEB SITE.

6.       INTELLECTUAL PROPERTY INDEMNIFICATION.

6.1      ORGANIC.

This Section 6.1 sets forth CUSTOMER's sole and exclusive remedy for
intellectual property infringement by ORGANIC.

             6.1.1 Except as provided in Section 6.1.2, ORGANIC, at its own cost
and expense, shall defend, indemnify and hold harmless the CUSTOMER and any of
its officers, directors, employees or agents (the "Indemnitees"), from and
against all damages, expenses, liabilities and other costs (including reasonable
attorneys' fees) arising from or relating to a claim that an Indemnified Item
infringes a third party's patent issued as of the date of delivery of such
Indemnified Item, or a third party's copyright, trademark or trade secret or
that the use or publication in the United States of the Customer Content
provided by ORGANIC under this Agreement constitutes defamation or a violation
of the privacy, publicity or other similar right of any third party (whether
such right is statutory, common law or arises from a contract to which ORGANIC
is a party); provided, however, that the provisions of this Section 6.1.1 shall
apply only if: (a) the CUSTOMER notifies ORGANIC promptly in writing of any such
claim; (b) ORGANIC has the sole control of the defense and all related
settlement negotiations; and (c) the CUSTOMER provides ORGANIC with all
reasonably requested assistance, information, and authority to perform the
foregoing at ORGANIC's expense; provided, however, that (d) the CUSTOMER will be
entitled to participate in the defense of any such actions or claims and to
employ counsel at its own expense to assist in the handling of such claims; and
(e) ORGANIC will obtain the prior approval of the CUSTOMER before entering into
any settlement of any such claim that will result in any non-monetary liability
to CUSTOMER other than as set forth in Section 6.1.2(z).

             6.1.2 ORGANIC shall have no liability for any claim of infringement
based on (a) use by the CUSTOMER of other than the current update of the
applicable Indemnified Item, if the infringement would have been avoided by use
of a more current update provided to CUSTOMER by ORGANIC; (b) modifications,
adaptations or changes to the Indemnified Items not made by ORGANIC; (c) the
combination or use of the materials furnished hereunder with materials not
furnished, recommended or approved by ORGANIC, if such infringement would have
been avoided by use of the ORGANIC materials alone; or (d) use or incorporation
of materials provided by CUSTOMER or any third party, including, without
limitation, Customer Content or Third Party Posted Content, not recommended or
approved by ORGANIC. In the event any Indemnified Item is held to, or ORGANIC
reasonably believes is likely to be held to, infringe the intellectual property
rights of a third party, ORGANIC shall: (x) substitute or

                                      13.
<PAGE>   14

modify the infringing Indemnified Item so that it is non-infringing and
qualitatively and functionally equivalent to the infringing Indemnified Item; or
(y) obtain for the CUSTOMER a license to continue using the infringing
Indemnified Item; or (z) if the foregoing are not available after ORGANIC's use
of its best commercial efforts (i) terminate the CUSTOMER's use of the
infringing Indemnified Item(s) immediately upon notice to the CUSTOMER; and (ii)
refund to CUSTOMER the fees paid to ORGANIC for Indemnified Items that will not
be available as a result of the infringement.

             6.1.3 CUSTOMER, at its own cost and expense, shall defend,
indemnify and hold harmless ORGANIC and any of its officers, directors,
employees or agents, from and against all third party actions, claims, damages,
expenses, liabilities and other costs (including reasonable attorneys' fees)
arising from or relating to a claim that: (a) the Customer Content (other than
Customer Content provided by ORGANIC) or Third Party Posted Content infringes a
third party's patent issued as of the date of delivery of such Customer Content,
copyright, trademark or trade secret; (b) use or publication of the Customer
Content (other than Customer Content provided by ORGANIC) or Third Party Posted
Content constitutes defamation or a violation of the privacy, publicity or other
similar right of any third party (whether such right is statutory, common law or
arises from a contract to which CUSTOMER is a party); or (c) the operation of
the Web Site violates any statute or regulation in any jurisdiction (other than
violations caused by the Deliverables or any actions taken by ORGANIC); provided
that: (i) ORGANIC notifies CUSTOMER promptly in writing of any such claim; (ii)
CUSTOMER has the sole control of the defense and all related settlement
negotiations; and (iii) ORGANIC provides CUSTOMER with all reasonably requested
assistance, information, and authority to perform the foregoing at CUSTOMER's
expense.; and provided, further, that (iv) ORGANIC will be entitled to
participate in the defense of any such actions or claims and to employ counsel
at its own expense to assist in the handling of such claims and (v) CUSTOMER
will obtain the prior approval of ORGANIC before entering into any settlement of
any such claim that will result in any non-monetary liability to ORGANIC.

7.       LIMITATIONS ON LIABILITY.

         7.1 TOTAL DAMAGE LIMITATION. NOTWITHSTANDING ANY OTHER PROVISION OF
THIS AGREEMENT OR A STATEMENT OF WORK OR CHANGE ORDER RESPONSE, IN NO EVENT
SHALL EITHER PARTY'S TOTAL AGGREGATE LIABILITY TO THE OTHER ARISING FROM OR
RELATING TO THIS AGREEMENT EXCEED TEN MILLION DOLLARS (US$10,000,000.00),
REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE.

         7.2 NO LIABILITY FOR ACTS OF OR PERFORMANCE OR NON-PERFORMANCE OF THIRD
PARTIES. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT OR A STATEMENT OF
WORK OR CHANGE ORDER RESPONSE, IN NO EVENT SHALL ORGANIC BE LIABLE FOR THE
PERFORMANCE OR NON-PERFORMANCE OF ANY THIRD PARTY, OTHER THAN AN ORGANIC
SUBCONTRACTOR, EVEN IF THE THIRD PARTY IS RECOMMENDED BY ORGANIC OR DEALT WITH
BY ORGANIC UNDER THIS AGREEMENT.

                                      14.
<PAGE>   15

         7.3 NO CONSEQUENTIAL DAMAGES. NOTWITHSTANDING ANY OTHER PROVISION OF
THIS AGREEMENT OR A STATEMENT OF WORK OR CHANGE ORDER RESPONSE, NEITHER ORGANIC
NOR CUSTOMER SHALL BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS OR
REVENUE, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, ARISING OUT OF OR RELATING TO THIS
AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

         7.4 EXCEPTIONS. The provisions of this Section 7 shall not limit
ORGANIC's or CUSTOMER's liability to the other arising from or in connection
with its indemnity obligations under Section 6 of this Agreement or from any
liability arising from fraudulent misconduct, bodily injury or damage to
tangible property.

8.       TERM AND TERMINATION.

         8.1 TERM. The term of this Agreement shall commence on the Effective
Date and, unless terminated earlier in accordance with this Section 8 or
extended by mutual written agreement of the parties prior to expiration, shall
continue through December 31, 2000.

         8.2 TERMINATION FOR CAUSE. This Agreement may be terminated by either
party in the event of any material breach of this Agreement by the other party,
which breach continues in effect after the breaching party has been provided
with written notice of breach and thirty (30) days to cure such breach.

         8.3 TERMINATION AT WILL. This Agreement may be terminated by CUSTOMER,
for any reason, upon sixty (60) days' prior written notice without penalty or
liability for damages related to such early termination.

         8.4 TERMINATION FOR BANKRUPTCY AND RELATED EVENTS. Subject to Title 11,
United States Code, if either party becomes or is declared insolvent or
bankrupt, is the subject of any proceedings (and in the case of involuntary
proceedings, such proceedings are not dismissed within sixty (60) days) relating
to its liquidation, insolvency or for the appointment of a receiver or similar
officer for it, makes an assignment for the benefit of all or substantially all
of its creditors or enters into an agreement for the composition, extension or
readjustment of all or substantially all of its obligations, then the other
party may, by giving written notice thereof to such party, terminate this
Agreement as of a date specified in such notice of termination

         8.5 EFFECT OF TERMINATION.

         (a)   Transition. In connection with the expiration of this Agreement
               or with the early termination of this Agreement by either party
               for any reason, ORGANIC will comply with CUSTOMER's reasonable
               directions to cause the orderly transition and migration from
               ORGANIC to CUSTOMER (or a third party services provider
               undertaking, on behalf of CUSTOMER, to provide Services (the
               "Third Party Provider") then being performed by ORGANIC (the
               "Termination Transition"). The Termination Transition will be
               provided for a reasonable period of time that

                                      15.
<PAGE>   16

               in no event will exceed six months. CUSTOMER will cooperate in
               good faith with ORGANIC in connection with ORGANIC's obligations
               under this Section 8.5(a) and will perform its obligations under
               the Transition Plan. If the Termination Transition extends beyond
               the expiration date or effective date of termination of this
               Agreement by CUSTOMER, the provisions of this Agreement will
               remain in effect for the duration of the Termination Transition
               and will apply to all transition assistance services provided by
               ORGANIC during such period (subject to the last two sentences of
               Section 8.5(c)). ORGANIC will perform the following obligations
               (and such other obligations as may be contained in the Transition
               Plan), unless otherwise stated below or in the Transition Plan.

               (i)   Transition Plan. ORGANIC and CUSTOMER will work together to
                     develop a transition plan (the "Transition Plan") setting
                     forth the respective tasks to be accomplished by each Party
                     in connection with the Termination Transition and a
                     schedule pursuant to which such tasks are to be completed.

               (ii)  Specifications. ORGANIC will, upon CUSTOMER's request,
                     provide CUSTOMER with reasonably detailed available
                     specifications for the hardware and software needed by
                     CUSTOMER (or the Third Party Provider) to properly provide
                     the Services then being performed by ORGANIC.

               (iv)  Developed Software, Organic Software, HTML Code. ORGANIC
                     will deliver the Developed Software and Organic Software
                     (to the extent required to use the Deliverables as of the
                     effective date of termination in accordance with the
                     licenses granted in Section 3.1) (in object code and source
                     code) and existing Documentation (to the extent required to
                     use the Deliverables as of the effective date of
                     termination in accordance with the licenses granted in
                     Section 3.1) and the HTML Code (to the extent the foregoing
                     has not already been delivered to CUSTOMER) to CUSTOMER and
                     will install such copies on the equipment of CUSTOMER (or
                     the Third Party Provider).

               (v)   Developed Materials, Organic Materials, Customer Content.
                     ORGANIC will deliver the Developed Materials, Organic
                     Materials (to the extent required to use the Deliverables
                     as of the date of termination in accordance with the
                     licenses granted in Section 3.1) and Customer Content (to
                     the extent the foregoing has not already been delivered to
                     CUSTOMER) to CUSTOMER.

               (vi)  Third Party Materials. ORGANIC will deliver the Third Party
                     Materials, (including object code, source code (if
                     applicable) and available Documentation to any Software
                     included in the same) (to the extent the foregoing has not
                     already been delivered to CUSTOMER) to

                                      16.
<PAGE>   17

                     CUSTOMER and will install any Software on the equipment of
                     CUSTOMER (or the Third Party Provider).

               (v)   Third Party Tools. ORGANIC will assist CUSTOMER obtain
                     licenses, at CUSTOMER's expense, to Third Party Tools not
                     licensed to CUSTOMER.

               (vi)  Training. ORGANIC will provide appropriate general training
                     for the employees of CUSTOMER (or the Third Party Provider)
                     who will be assuming responsibility following the
                     Termination Transition. Such training shall be specific to
                     the Deliverables and shall include, as appropriate,
                     training regarding use of the Web Site, system
                     administration system hosting, content creation and
                     modification. General skills training (e.g., instruction on
                     Java) shall not be included in Termination Transition.

         (b)   Disclosure of Information. Prior to providing any termination
               assistance to the Third Party Provider, CUSTOMER will cause the
               Third Party Provider to provide ORGANIC with written assurances,
               in form and substance reasonably satisfactory to ORGANIC, that
               the Third Party Provider (i) will maintain at all times the
               confidentiality of any ORGANIC proprietary information disclosed
               or provided to, or learned by, the Third Party Provider in
               connection therewith and (ii) will use such information
               exclusively for the purposes for which CUSTOMER is authorized to
               use such information pursuant to this Agreement. CUSTOMER shall
               be responsible for any failures of the Third Party Provider to
               comply with such obligations.

         (c)   Charges. For so long as this Agreement remains in effect and
               during the Termination Transition but subject to the last two
               sentences of this Section 8.5(c), CUSTOMER will pay to ORGANIC at
               the time and materials rates in effect for Services under the
               Statement of Work for which such Termination Transition is
               provided. If the Termination Transition provided by ORGANIC under
               this Section 8.5: (i) requires personnel or other resources in
               excess of the amount of resources that would have otherwise been
               provided pursuant to the Statement of Work for which such
               Termination Transition is provided; or (b) extends beyond the
               scheduled expiration date of such Statement of Work; CUSTOMER
               will pay ORGANIC for such additional resources at ORGANIC's then
               current commercial billing rates on a monthly basis. If this
               Agreement is terminated by ORGANIC pursuant to Section 8.2,
               CUSTOMER shall pay all fees for Termination Transition in
               advance.

         8.6 DISPUTE RESOLUTION. In the event of any dispute, controversy or
claim of any kind or nature arising under or in connection with this Agreement
(including disputes as to the creation, validity, interpretation, breach or
termination of this Agreement) (a "Dispute"), then upon the request of either
party, each of the parties will appoint a designated representative who does not

                                      17.
<PAGE>   18

devote substantially all of his or her time to performance under this Agreement
and whose task it will be to meet for the purpose of endeavoring to resolve the
Dispute. The designated representatives will meet as often as necessary during a
period of 10 business days period (or such other time as the parties may agree)
to discuss the problem and negotiate in good faith in an effort to resolve the
Dispute without the necessity of any formal proceeding relating thereto. If the
designated representatives cannot resolve the Dispute, then the Dispute will be
escalated to the Vice President, Managing Director of ORGANIC responsible for
the Services and the Chief Information Officer of CUSTOMER for their review and
resolution. If the Dispute cannot be resolved by such officers, then the Parties
may initiate formal proceedings upon the earlier to occur of: (a) the designated
representatives concluding in good faith that amicable resolution through
continued negotiation of the Dispute does not appear likely; (b) 15 business
days after the initial request to negotiate the Dispute unless preliminary or
temporary relief of an emergency nature is sought by one of the Parties); or (c)
30 days before the statute of limitations governing any cause of action relating
to the Dispute would expire. Except where clearly prevented by the Dispute, both
parties agree to continue performing their respective obligations under this
Agreement while the Dispute is being resolved unless and until such obligations
are terminated or expire in accordance with this Agreement. Nothing to the
contrary in this Section 8.6 shall prevent either party from pursuing injunctive
relief in connection with a violation by the other party of its obligations
under this Agreement relating to the use or nondisclosure of intellectual
property or Confidential Information of the other party.

         8.7 SURVIVAL. Unsatisfied payment obligations arising before any
termination or expiration of this Agreement, and Sections 2.5, 3, 4.5, 5, 6, 7,
8, 9 and 10, shall survive any termination or expiration of this Agreement.

9.       CONFIDENTIALITY.

         9.1 DATA OF CUSTOMER. As between ORGANIC and CUSTOMER, information
relating to CUSTOMER and its customers, including without limitation the Server
Usage Data, (the "CUSTOMER Data") is confidential, will be subject to Section
9.3 and will be and remain the property of CUSTOMER. ORGANIC is hereby
authorized to have access to and to make use of the CUSTOMER Data for the term
of this Agreement as is appropriate for the performance by ORGANIC of its
obligations hereunder. Upon expiration or termination of this Agreement for any
reason, ORGANIC will return to CUSTOMER all of the CUSTOMER Data in ORGANIC's
possession. ORGANIC will not use the CUSTOMER Data for any purpose other than
providing the Services.

         9.2 CONFIDENTIAL INFORMATION. Each party acknowledges that, in
connection with the performance of this Agreement, it may receive Confidential
Information of the other party. For the purpose of this Agreement, "Confidential
Information" shall mean information or materials that the party receiving the
information (the "Receiving Party") knows or has reason to know is the
confidential or proprietary information of the party disclosing the information
(the "Disclosing Party"), either because such information is marked or otherwise
identified by the Disclosing Party as confidential or proprietary, has
commercial value, or is not generally known

                                      18.
<PAGE>   19

in the Disclosing Party's trade or industry. Confidential Information shall
include, without limitation: (a) concepts and ideas relating to the development
and distribution of content in any medium; (b) trade secrets, designs,
specifications, reports, drawings, inventions, software programs, and software
source documents; (c) information regarding plans for research, development, new
service offerings or products, marketing and selling, business plans, business
forecasts, budgets and unpublished financial statements, licenses and
distribution arrangements, prices and costs, suppliers and customers; and (d)
existence and content of any business discussions, negotiations or agreements
between the parties, including the terms of this Agreement.

         9.3 CONFIDENTIALITY. The Receiving Party hereby agrees: (a) to hold and
maintain in strict confidence all Confidential Information of the Disclosing
Party and not to disclose it to any third party; and (b) not to use any
Confidential Information of the Disclosing Party except as permitted by this
Agreement or as may be necessary for the Receiving Party to perform its
obligations under this Agreement. The Receiving Party will use at least the same
degree of care to protect the Disclosing Party's Confidential Information as it
uses to protect its own Confidential Information of like importance, and in no
event shall such degree of care be less than reasonable care. The obligations
and restrictions imposed by this Section 9 shall terminate two (2) years after
the expiration or termination of this Agreement. It will not be a violation of
this Section if a party provides access to and the use of the Confidential
Information to third party contractors for the sole purpose of providing
services to CUSTOMER, so long as CUSTOMER secures execution by such third
parties of a confidentiality agreement containing provisions protecting the
Confidential Information of the parties substantially equivalent to those
contained herein, and such party remains liable to the other party hereto for
such third parties' adherence to such terms.

         9.4 EXCEPTIONS. Notwithstanding the foregoing, the parties agree that
Confidential Information will not include any information that: (a) was in the
public domain at the time it was communicated to the Receiving Party by the
Disclosing Party; (b) entered the public domain subsequent to the time it was
communicated to the Recipient by the Disclosing Party through no fault of the
Receiving Party; (c) was in the Receiving Party's possession free of any
obligation of confidence at the time it was communicated to the Receiving Party
by the Disclosing Party; (d) was rightfully communicated to the Receiving Party
by a third party, free of any obligation of confidence, subsequent to the time
it was communicated to the Receiving Party by the Disclosing Party; or (e) was
developed by employees or agents of the Receiving Party independently of and
without reference to any information communicated to the Receiving Party by the
Disclosing Party. In addition, the Receiving Party may disclose the Disclosing
Party's Confidential Information in response to a valid order by a court or
other governmental body, as required by law; provided that the Receiving Party
provides prompt notice of such order, or as necessary to establish the rights of
either party under this Agreement.

10.      GENERAL PROVISIONS.

                                      19.
<PAGE>   20

         10.1 FORCE MAJEURE. A party shall not be deemed to be in default for
failure to perform an obligation (other than an obligation for the payment of
money) of such party under this Agreement, if such failure results from acts or
events beyond the reasonable control of such party.

         10.2 NOTICE. All notices permitted or required under this Agreement
shall be in writing and shall be by personal delivery, facsimile transmission or
by certified or registered mail, return receipt requested, and shall be deemed
given upon the earlier of actual receipt, three (3) days after deposit in the
mail, or receipt by sender of confirmation of facsimile transmission. Notices
shall be sent to the following addresses (or such other address as either party
may specify in writing):

If to ORGANIC, INC.:

         ORGANIC
         510 Third Street Suite 540
         San Francisco CA  94107
         Attention: Thelton McMillian
         Telephone: (415) 365-5668
         Facsimile: (415) 284-6891
         E-mail: thelton@organic.com

                  and

         510 Third Street, Suite 540
         San Francisco, California 94107
         Attention: Peggy Zagel, Esq.
         Telephone: (415) 365-5504
         Facsimile: (415) 284-6891
         E-mail: pzagel@organic.com

If to CUSTOMER:

         Blockbuster Inc.
         1201 Elm Street
         Dallas, Texas 75270
         Attention: Chief Information Officer
         Telephone:
         Facsimile:
         E-mail:
         With a copy to the attention of the General Counsel

         10.3 WAIVER. No delay or failure on the part of any party hereto in
exercising any right, power or privilege under this Agreement shall impair any
such right, power or privilege or be construed as a waiver of any default or any
acquiescence therein. No single or partial exercise of any such right, power or

                                      20.
<PAGE>   21

privilege shall preclude the further exercise of such right, power or privilege,
or the exercise of any other right, power or privilege. No waiver shall be valid
against any party hereto unless made in writing and signed by the party against
whom enforcement of such waiver is sought and then only to the extent expressly
specified therein.

         10.4 PARTIAL INVALIDITY. In the event any one or more of the provisions
of this Agreement shall for any reason be held to be invalid, illegal or
unenforceable, the remaining provisions of this Agreement shall be unimpaired
and the invalid, illegal or unenforceable provision shall be construed to be
amended in order to avoid such invalidity, illegality or unenforceability while
preserving as closely as possible the economic intent of the parties and
intended effect of this Agreement.

         10.5 COMPLIANCE WITH LAW. Each party agrees that it shall carry out the
obligations contemplated by this Agreement and shall otherwise deal with the
subject matter hereof in compliance with all applicable laws, rules and
regulations, of all governmental authorities, including, without limitation, any
applicable legal restrictions on exports, and such party shall, at its own
expense, obtain all permits and licenses required in connection with the subject
matter hereof. Without limiting the foregoing, each party agrees that it shall
comply fully with all applicable export and import laws, rules and regulations
of the United States and other jurisdictions so that nothing provided by the
other party under the Agreement is either (a) exported or imported, whether
directly or indirectly, in violation of such laws, rules or regulations; or (b)
used for any illegal purpose, including without limitation the proliferation of
nuclear, chemical or biological weapons.

         10.6 GOVERNING LAW. This Agreement, the rights and obligations of the
parties hereto, and any claims or disputes thereto, shall be governed by and
construed in accordance with the laws of the State of California (excluding the
choice of law rules thereof and excluding the United Nations Convention on
Contracts for the International Sale of Goods and any legislation implementing
such Convention).

         10.7 ASSIGNMENT. Except as provided below, neither party shall have the
right to assign this Agreement without the prior written consent of the other
party. ORGANIC shall not subcontract or delegate any of its duties or
obligations of performance under this Agreement without the prior written
consent of CUSTOMER, which consent shall not be unreasonably withheld. If either
party subcontracts or delegates any of its duties or obligations of performance
in this Agreement to any third party, such party shall remain fully responsible
for complete performance of all of such party's obligations set forth in this
Agreement and for any such third party's compliance with the non-disclosure and
confidentiality provisions set forth in this Agreement. The parties acknowledge
that either of them may become a party to one or more transactions in the form
of a merger (including a reincorporation merger), consolidation, reorganization,
stock sale or exchange, sale of all or substantially all of such party's assets
or some similar or related transaction, in any case with the result being that
the affected party is the surviving entity or, if the affected party is not the
surviving entity, the surviving entity continues to conduct the business
conducted by the affected party prior to consummation of the transaction. In
addition, CUSTOMER may assign this Agreement in connection with the transfer to
a third party of the Web Site and its related business; provided such third
party is not a competitor of ORGANIC

                                      21.
<PAGE>   22

nor controlled by, controlling or under common control with a competitor of
ORGANIC (within the meaning of "control" set forth in Section 1.1. No such
transactions involving a party will be deemed to be an assignment of this
Agreement requiring the consent of the other.

         10.8 PUBLICITY. Except for any announcement intended solely for
internal distribution by ORGANIC or any disclosure required by legal,
accounting, or regulatory requirements beyond the reasonable control of ORGANIC,
ORGANIC shall not make any media releases, public announcements, or public
disclosures (including, but not limited to, promotional or marketing material)
by ORGANIC or its employees or agents relating to this Agreement or its subject
matter, or including the name, trade name, trademark, or symbol of CUSTOMER or
any affiliate of CUSTOMER without the prior written consent of CUSTOMER, which
consent CUSTOMER may withhold in its sole discretion. ORGANIC shall not
represent directly or indirectly that any Product or Service provided by ORGANIC
to CUSTOMER has been approved or endorsed by CUSTOMER or include the name, trade
name, trademark, or symbol of CUSTOMER or any affiliate of CUSTOMER on a list of
ORGANIC's customers without CUSTOMER's express written consent.

         10.9 Entire Agreement; Amendment; Precedence. This Agreement, together
with the Statements of Work, Change Order Responses and other documents that are
incorporated herein by reference, constitute the entire agreement between the
parties hereto with respect to the transactions contemplated herein, and
supersede all prior or contemporaneous oral and written agreements, commitments
or understandings with respect to the matters provided for herein. No amendment,
modification or discharge of this Agreement shall be valid or binding unless set
forth in writing and duly executed and delivered by the party against whom
enforcement of the amendment, modification, or discharge is sought. This
Agreement shall govern Statements of Work and Change Orders; provided, however,
that in the event of any conflict among the provisions of this Agreement and/or
those of a Statement of Work and/or a Change Order, solely to the extent of such
conflict and solely in connection with interpretation of the conflicting
documents as among each other (and not in connection with the interpretation of
any other Statement of Work or Change Order), the following order of provision
precedence shall apply: first, this Agreement, next, a Statement of Work
(provided such Statement of Work clearly identifies the provisions of this
Agreement that are being revised with respect to that Statement of Work), next,
a Change Order Response to the extent it is in conflict with the respective
Statement of Work.

         10.10 HEADINGS. Section headings contained in this Agreement are
inserted for convenience or reference only, shall not be deemed to be a part of
this Agreement for any other purpose, and shall not in any way define or affect
the meaning, construction or scope of any of the provisions of this Agreement.

         10.11 EXECUTION IN COUNTERPARTS. This Agreement may be executed in
several counterparts, each of which shall be deemed to be an original, and all
of which, when taken together, shall constitute one and the same instrument.

                                      22.
<PAGE>   23

         10.12 INDEPENDENT CONTRACTORS. The relationship of the parties
hereunder shall be that of independent contractors. Nothing herein shall be
construed to constitute a partnership between or joint venture of the parties,
nor shall either party be deemed the agent of the other or have the right to
bind the other in any way without the prior written consent of the other.

         In Witness Whereof, the parties have caused their duly authorized
representatives to enter into this Agreement to be effective on the Effective
Date set forth above.

ORGANIC, INC.                                                 BLOCKBUSTER INC.

By:  /s/ Thelton McMillan                   By:  /s/ Joe Phillips
    --------------------------------            --------------------------------

Title:  VP, Managing Director               Title:  EVP, Distribution, Ecommerce
                                                    & CIO
       -----------------------------               -----------------------------

Date:  11/2/99                              Date:  11/12/99
      ------------------------------              ------------------------------

                                      23.
<PAGE>   24

                                  SCHEDULE A-1

       AUTHORING AND MANAGEMENT AND CONSULTING SERVICES STATEMENT OF WORK
                                     PHASE I

[ATTACH SOW DATED 8/23/99 HERE]

                                      24.
<PAGE>   25

                                  SCHEDULE A-2

[TO BE ATTACHED]

<PAGE>   26

                                   SCHEDULE B

                              FORM OF CHANGE ORDER

                                     CLIENT
                                       JOB
                                      DATE

This document amends the original Statement of Work dated ________.

Situation

Project Specifications
Technical Implications

Organic will provide account management, production, creative development, and
quality assurance for this project.

Estimated Fees

ORGANIC has estimated that the total projected cost to ________ for the ________
project will be $________. ORGANIC reasonably believes that this estimate is
within 15% of the actual Cost for this project provided that Customer adheres to
all of the following: i) Customer and any third parties deliver all assets and
comments to ORGANIC . per the schedule detailed below; and ii) all assets, such
as text and graphics, are delivered to ORGANIC by Customer and any third party
in conformance with the specifications provided by ORGANIC; and iii) the scope
of the project, as detailed under the Project Specifications (above) does not
change. Any delays to the schedule caused by Customer's failure to meet their
deadlines will result in additional schedule and budget costs to be paid by
Customer.

ESTIMATED DELIVERY SCHEDULE
--------------------------------------------------------------------------------

<PAGE>   27

Both parties agree to make all commercially reasonable efforts to complete the
project in the most timely fashion possible and to adhere to the schedule
detailed below. Customer acknowledges that ORGANIC's ability to meet its
delivery dates as described in the attached production schedule is subject to:
i) the timely receipt of assets and comments from Customer and third parties;
and ii) other events beyond the control of ORGANIC.

Please see the attached production schedule for the updated timetable. The new
estimated Launch Date is ________.

Notes:

-        Any and all changes submitted after these comments, with the exception
         of debugging, will be considered change orders.

-        ________ agrees that this Change Order, coupled with the original
         Statement of Work, constitutes all of the responsibilities and duties
         of ORGANIC for the __________ project.

By signing this document, the parties agree to the Basic Project Requirements.
Customer also agrees that any changes to the Project Specifications may result
in changes in the Fees and Delivery Schedules. Customer further acknowledges
that ORGANIC has made all commercially reasonable efforts to accurately estimate
the Fees and Delivery Schedules in advance of beginning work on the foregoing
project and that the actual Fees and Delivery Schedules may vary from the
estimates. ORGANIC will notify Customer, in writing, as soon as reasonably
practicable, of variations between our estimated schedules and the actual
schedules, per the existing agreement between the parties.

--------------------------------             ----------------------------------
Name                                         Name
Title                                        Title
ORGANIC INC.                                 Company
Date:                                        Date:

<PAGE>   28

                                   SCHEDULE C

                                    WEB SITE

         The World Wide Web located at blockbuster.com, and the beta site
thereof.

<PAGE>   29

                                   SCHEDULE D

           DEVELOPED MATERIALS, DEVELOPED SOFTWARE, ORGANIC MATERIALS,
                       ORGANIC SOFTWARE AND RESERVED WORKS

DEVELOPED MATERIALS:

The following is a list of the Developed Materials, as defined in Section 1.6 of
the Agreement, to be owned by Blockbuster Inc. and licensed to Organic, Inc. in
accordance with Section 3.2 of the Agreement.

                                                  Version Date (if applicable)
Final IDFS and Site Architecture                  September 16, 1999
Design Review 4                                   July 6, 1999
Design Review 3                                   June 10, 1999
Design Review 2.5                                 June 1, 1999
Design Review 2                                   May 12, 1999
Exploratory Design Review 1                       March 24, 1999
Final Creative Investigations                     April 12, 1999
Final Editorial Platform                          March 24, 1999
Final Creative Direction Document                 April 2, 1999
AssignCorp Report of Titles w/o BB item numbers   October 1, October 14, 1999
Filtering Rules                                   October 22, 1999
Functional Test Cases (ZIP file)                  September 20, 1999
High Level Test Plan                              September 2, 1999
Wireframe Testing, Key Findings and
  Recommendations                                 May 17, 1999
draft Measurement and Analysis Strategy           April 26, 1999
draft M&A Strategy Appendix 2 (Excel file)        April 26, 1999
Final Strategic Assessment                        March 2, 1999
Order Processing Flow (gif files): OrderTrust
  Flow, diagram 1                                 10/18/99
OrderTrust Flow, diagram 2                        10/18/99
OrderTrust Flow, diagram 3                        10/18/99
FINAL Content Randomization Chart                 10/05/99
Blockbuster.com Overview                          9/02/99
Technical Specifications (ZIP)                    9/2/99 and 9/29/99
Data Components & Interfaces Diagram              6/28/99
Redundant Network Diagram                         6/28/99
Physical Systems & Network Diagram                6/28/99
Project Requirements                              April 13, 1999
High Level System Architecture diagram
Roles and Responsibilities diagram
Project Requirements Appendix A                   April 13, 1999

<PAGE>   30

The Developed Materials shall also include updates, enhancements and revisions
of the foregoing. Developed Materials does not include the methodologies or
tools used to create the foregoing or any ideas, concepts, know-how,
methodologies, processes, technologies, algorithms or techniques associated with
the creation of the foregoing.

Developed Software:

The following is a list of Developed Software, as defined in Section 1.7 of the
Agreement, to be owned by Blockbuster Inc. and licensed to Organic, Inc. in
accordance with Section 3.2 of the Agreement.

Server Engineering Code:
Calculate Shipping Cost
Game List
Product Sort by Release Date
Field Validation enforcing CX01 format
Code to determine if user is a Blue or Gold Rewards member
Blockbuster Store and StoreDBManager subclass of ATG class
Blockbuster Category subclass of ATG class
Blockbuster Sku subclass of ATG classes
Blockbuster Shipping Cost Service subclass of ATG class
Blockbuster Debug subclass of ATG classes
Blockbuster Servlet Request subclass of ATG classes
Blockbuster Session History subclass of ATG class
Blockbuster Range subclass of ATG classes
Blockbuster Sort and Sortable subclass of ATG classes
OrderTrust subclasses of ATG classes
OrderTrust services

Blockbuster Recommends:
         Valet Client, Connection, and Service
         Pick Categories
         Rate Movies
         Recommended Movie

WEB OPERATIONS CODE:
Mercado search monitoring and administration - monitor performance, usage, and
pyramid build Image server monitoring - monitor performance, usage
Recommendation engine monitoring and administration - monitor performance,
usage, data transfer scripts

CONTENT ENGINEERING CODE:
All JHTML templates

<PAGE>   31

DATABASE ENGINEERING CODE:
Content Load Scripts that load from the Content Integration System developed by
AssignCorp into the Blockbuster.com product catalog

Stored procedures that deal with specific Sound and Game functionality that is
not generically handled by the generic Product stored procedure.

DATABASE TABLES THAT SUPPORT BLOCKBUSTER CONTENT PERTAINING TO:
Works (Movies, Video Games, Soundtracks) Work Associations Work Credits Work
Keywords Work Ratings Movie plots, actors, keywords, categories, awards Video
Game descriptions, game characters, game categories Soundtrack track listings,
images, credits, Alternate titles Filmography

ORGANIC MATERIALS:

Organic Materials, as defined in Section 1.12 of the Agreement include all
materials not listed above, including methodologies or tools used to create the
above-listed Developed Materials and Developed Software or any ideas, concepts,
know-how, methodologies, processes, technologies, algorithms or techniques
associated with the creation of the above-listed Developed Materials and
Developed Software.

ORGANIC SOFTWARE:

The following is a list of the Organic Software, as defined in Section 1.13 of
the Agreement to be owned by Organic, Inc. and licensed to Blockbuster Inc. in
accordance with Section 3.1 of the Agreement. This list is composed of
individual Java source code files, representing classes, packages, and
interfaces, database stored procedures, shell scripts, and other programs.
Collectively, these files are used by Organic to implement standard, reusable
functionality for electronic commerce web sites. Some of these files are used as
extensions to ATG's Dynamo product while others are general Java utility code.
In addition, common web interfaces, common monitoring and administration
scripts, and database tables and code developed to support the standard,
reusable functionality are Organic Software.

WEB SITE APPLICATION FUNCTIONALITY:
Login
Registration (except for Blockbuster Updates)
Forget Password
Shopping Cart

<PAGE>   32

Back Order
Product Catalog
Product sort (by title, rank)
Product Search, Search Results page
Product Type, Attribute, Value, SKU associations
User Password and Credit Card Encryption
Email Address Validation
Credit Card:
         Validation and Verification
         Authorization
         Response
Order Submission
Inventory Check
Shipping Options
Shipping Charge Calculation
Calculate Subtotal
Calculate Total
Calculate Tax
Verify City, State, Zip
Alphabetical Navigation
SSL services
Static Content lookup
Error Handling
User Event Tracking
Session History
Database Connectivity
Garbage collection services
URL menu handler
Message Format utility
String parsing utility
Test code to test order conveyance and inventory check

WEB SITE MONITORING AND ADMINISTRATION FUNCTIONALITY:
Database backup/recovery scripts
Database monitoring scripts - to monitor performance, database growth, and
general "health" of the system
Web server admin/monitoring scripts - check that web servers are up, restart
web servers automatically
App server admin/monitoring scripts - check that app servers are up, restart
app servers automatically
System backup/recovery scripts
Operating system admin/monitoring scripts - monitor performance, utilization,
disk growth, memory, i/o, uptime

<PAGE>   33

DATABASE TABLES:
Database tables to support the functionality listed above
Database tables that support the notion of people, and relationships between
people

DATABASE CODE (STORED PROCEDURES):
Address maintenance
Error Handling
Orders
Person
Product
Person and Product association

OTHER CODE:
Perl scripts to extract CLOB data into flat files

Reserved Works:

The following is a list of Developed Software and Developed Materials that shall
be deemed to be Reserved Works as defined in Sections 1.15 and 3.9 of the
Agreement. As provided in Section 3.9 of the Agreement, ORGANIC shall not
receive a license to use such Reserved Works in accordance with the license
provisions Section 3.2.3 of the Agreement.

SERVER ENGINEERING CODE:
Field Validation enforcing CX01 format
Code to determine if user is a Blue or Gold Rewards member

Blockbuster Recommends:
         Valet Client, Connection, and Service
         Pick Categories
         Rate Movies
         Recommended Movie

<PAGE>   34

                                   SCHEDULE E

                                 SERVICE LEVELS

<PAGE>   35

                                   SCHEDULE F

                         ORGANIC'S STANDARD HOURLY RATES

                                 As of July 1999

CREATIVE

Executive Creative Director                                $  300
Creative Director                                          $  275
Senior Associate Creative Director                         $  250
Associate Creative Director                                $  225
Creative Resource Manager                                  $  200
Chief Information Architect                                $  225
Senior Information Architect                               $  200
Information Architect                                      $  175
Junior Information Architect                               $  150
Senior Art Director                                        $  225
Senior Designer/Art Director                               $  200
Designer                                                   $  175
Junior Designer                                            $  150
Creative Service Manager                                   $  200
Senior Interactive Production Artist                       $  175
Interactive Production Artist                              $  150
Junior Interactive Production Artist                       $  135
Senior Editor                                              $  225
Senior Writer/Senior Copywriter                            $  225
Writer/Copywriter                                          $  175
Jr. Copywriter                                             $  150

CLIENT SERVICES

Client Partner                                             $  275
Associate Client Partner                                   $  225
Client Associate                                           $  175

STRATEGIC SERVICES

Director of Strategic Services                             $  300
Chief Interactive Strategist                               $  275
Senior Interactive Strategist                              $  250
Interactive Strategist                                     $  225
Senior Strategic Analyst                                   $  200

<PAGE>   36

Strategic Analyst                                          $  175
Research Manager                                           $  250
Research Analyst                                           $  175
Web Archaeologist                                          $  175
Brand Strategist                                           $  250

PROJECT MANAGEMENT

Director of Project Management                             $  300
Executive Producer                                         $  275
Senior Producer                                            $  200
Producer                                                   $  175
Associate Producer                                         $  150

ENGINEERING

Director of Engineering                                    $  325
Associate Director of Engineering                          $  300

CONTENT ENGINEERING
Chief Content Engineer                                     $  275
Managing Content Engineer                                  $  250
Senior Content Engineer                                    $  200
Content Engineer                                           $  175
Associate Content Engineer                                 $  150

SERVER ENGINEERING
Chief Server Engineer                                      $  275
Managing Server Engineer                                   $  250
Server Engineering Architect                               $  275
Senior Server Engineer                                     $  250
Server Engineer                                            $  225
Associate Server Engineer                                  $  175
Technical Writer                                           $  250

PROJECT ENGINEERING
Chief Project Engineer                                     $  275
Managing Project Engineer                                  $  250
Senior Project Engineer                                    $  250
Project Engineer                                           $  225
Associate Project Engineer                                 $  175

<PAGE>   37

WEB OPERATIONS
Chief Hosting Engineer                                     $  275
Senior Hosting Engineer                                    $  250
Hosting Engineer                                           $  225
Associate Hosting Engineer                                 $  175
Statistics Engineer                                        $  200
Release Engineer                                           $  200
Database Administrator                                     $  200

QUALITY ASSURANCE
Quality Manager                                            $  250
Quality Engineer                                           $  200
Quality Coordinator                                        $  175
Quality Tester                                             $  150
Technical Proofreader                                      $  175

MEDIA
Media Director                                             $  275
Media Manager                                              $  250
Media Supervisor                                           $  225
Senior Media Planner                                       $  215
Media Planner                                              $  200
Assistant Media Planner                                    $  150
Media Buying Manager                                       $  250
Senior Media Buyer                                         $  200
Media Buyer                                                $  175
Assistant Media Buyer                                      $  150
Performance Analyst Manager                                $  250
Senior Performance Analysis                                $  200
Performance Analyst                                        $  175
Performance Analyst Assistant                              $  140
Traffic Manager                                            $  175
Traffic Coordinator                                        $  165
Traffic Monitor                                            $  140

COMMUNICATIONS

General Manager                                            $  325
Director                                                   $  300
Account Director                                           $  265
Senior Account Manager                                     $  225
Account Manager                                            $  190
Account Assistant                                          $  160

<PAGE>   38

OFFICERS

Chief Creative Officer                                     $  400
Chief Technology Officer                                   $  400
Vice President of Engineering                              $  350
Vice President, Communications                             $  350
Vice President, Managing Director                          $  350

<PAGE>   39

OSA Components:

I.       APPLICABLE SPECIFICATIONS (SECTION 1.2)

Final IDFS and Site Architecture                     September 16, 1999
Design Review 4                                      July 6, 1999
Design Review 3                                      June 10, 1999
Design Review 2.5                                    June 1, 1999
Design Review 2                                      May 12, 1999
Exploratory Design Review 1                          March 24, 1999
Final Creative Investigations                        April 12, 1999
Final Editorial Platform                             March 24, 1999
Final Creative Direction Document                    April 2, 1999
AssignCorp Report of Titles w/o BB item numbers      October 1, October 14, 1999
Filtering Rules                                      October 22, 1999
Functional Test Cases (ZIP file)                     September 20, 1999
High Level Test Plan                                 September 2, 1999
Wireframe Testing, Key Findings and Recommendations  May 17, 1999
draft Measurement and Analysis Strategy              April 26, 1999
draft M&A Strategy Appendix 2 (Excel file)           April 26, 1999
Final Strategic Assessment                           March 2, 1999
Order Processing Flow (gif files): OrderTrust
  Flow, diagram 1                                    10/18/99
OrderTrust Flow, diagram 2                           10/18/99
OrderTrust Flow, diagram 3                           10/18/99
FINAL Content Randomization Chart                    10/05/99
Blockbuster.com Overview                             9/02/99
Technical Specifications (ZIP)                       9/2/99 and 9/29/99
Data Components & Interfaces Diagram                 6/28/99
Redundant Network Diagram                            6/28/99
Physical Systems & Network Diagram                   6/28/99
Project Requirements                                 April 13, 1999
High Level System Architecture diagram
Roles and Responsibilities diagram
Project Requirements Appendix A                      April 13, 1999

II.      REMAINING DELIVERABLES SCHEDULE (SECTION 2.1.3)

A.    Usability Testing SOW - Remaining Deliverables:

<TABLE>
<CAPTION>
                                                        Delivery                Acceptance
                                                        --------                ----------
<S>                                                     <C>                     <C>
Discussion Guide                                        10/26/99                10/28/99
Interviews                                              11/9 and 11/11/99       n/a
Report of Findings                                      1/18/99                 11/29/99
Video Tapes                                             11/18/99                n/a
</TABLE>

B.    Sub-system, System and Integration Testing SOW - Remaining Deliverables:

<TABLE>
<CAPTION>
                                                        Delivery                Acceptance
                                                        --------                ----------
<S>                                                     <C>                     <C>
Hard Launch Acceptance Criteria                         10/29/99                11/2/99
</TABLE>

C. Clair V SOW - Remaining Deliverables:

<TABLE>
<CAPTION>
                                                        Delivery                Acceptance
                                                        --------                ----------
<S>                                                     <C>                     <C>
Functional Test Cases                                   (Christy)               (Christy)
Tech Spec                                               11/15/99                11/17/99
</TABLE>

<PAGE>   40

D. Phase 1&2 SOW - Remaining Deliverables:

<TABLE>
<CAPTION>
                                                        Delivery                Acceptance
                                                        --------                ----------
<S>                                                     <C>                     <C>
Style Guide                                             11/15/99                11/17/99
AssignCorp Design Doc                                   11/15/99                11/17/99
AssignCorp Datamodel                                    11/15/99                11/17/99
Data Components and Interfaces Diagram                  11/15/99                11/17/99
Redundant Network Diagram                               11/15/99                11/17/99
Physical Systems and Network Diagram                    11/15/99                11/17/99
Content Feeds Diagram                                   11/15/99                11/17/99
Final Project Requirements                              11/15/99                11/17/99
Operations Manual                                       4/20/00                 4/24/00
</TABLE>

III.     ADDITIONAL STATEMENTS OF WORK (SECTION 2.3)

<TABLE>
<CAPTION>
SOW Title                                               Delivery                Signed Date
---------                                               --------                -----------
<S>                                                     <C>                     <C>
Usability Testing                                       8/23/99                 8/27/99
Subsystem, System and Integration Testing               8/23/99                 8/27/99
Clair V                                                 8/23/99                 8/27/99
Core Team                                               8/23/99                 8/27/99
GiftCards                                               8/27/99                 9/1/99
</TABLE>

IV.      TOOLS (SECTION 8.5)

A.   Standards and protocols that cannot be licensed to Blockbuster in the event
     of termination due to the fact that they are public domain. Note that this
     is NOT an all-inclusive list, but merely indicates some of the public
     domain types of tools used to develop the site.
     1)       Blowfish algorithm for credit card encryption
     2)       MD5 algorithm
     3)       HTTP (Hypertext Transfer Protocol)
     4)       HTML (Hypertext Mark-up Language
     5)       FTP, SCP, SSH (File Transfer Protocol, Secure Copy, Secure Shell)
     6)       TCP/IP (Transmission Control Protocol/Internet Protocol)
     7)       SMTP (Simple Mail Transfer Protocol)
     8)       CVS (Source code control system)
     9)       Sendmail
     10)      Other programming languages (Java, Javascript, PERL, UNIX shells,
              etc.)

B.   Still working on the tools list that can in fact be transferred to
     Blockbuster in the event of a termination of agreement.

<PAGE>   41

                          SCHEDULE B - ORGANIC SOFTWARE

The following is a list of the Organic Software, as defined in Section 1.10 of
the Omnibus Services Agreement (OSA), that is owned by Organic, Inc. and
licensed in Section 3.1 of the OSA to Blockbuster Inc. This list is composed of
individual Java source code files, representing classes, packages, and
interfaces, database stored procedures, shell scripts, and other programs.
Collectively, these files are used by Organic to implement standard, reusable
functionality for electronic commerce web sites. Some of these files are used as
extensions to ATG's Dynamo product while others are general Java utility code.
In addition, common web interfaces, common monitoring and administration
scripts, and database tables and code developed to support the standard,
reusable functionality are components in this list.

WEB SITE APPLICATION FUNCTIONALITY:
Login
Registration (except for Blockbuster Updates)
Forget Password
Shopping Cart
Back Order
Product Catalog
Product sort (by title, rank)
Product Search, Search Results page
Product Type, Attribute, Value, SKU associations
User Password and Credit Card Encryption
Email Address Validation
Credit Card:
         Validation and Verification
         Authorization
         Response
Order Submission
Inventory Check
Shipping Options
Shipping Charge Calculation
Calculate Subtotal
Calculate Total
Calculate Tax
Verify City, State, Zip
Alphabetical Navigation
SSL services
Static Content lookup
Error Handling
User Event Tracking
Session History
Database Connectivity
Garbage collection services
URL menu handler
Message Format utility
String parsing utility
Test code to test order conveyance and inventory check

<PAGE>   42

WEB SITE MONITORING AND ADMINISTRATION FUNCTIONALITY:
Database backup/recovery scripts
Database monitoring scripts - to monitor performance, database growth, and
general "health" of the system
Web server admin/monitoring scripts - check that web servers are up, restart
web servers automatically
App server admin/monitoring scripts - check that app servers are up, restart
app servers automatically
System backup/recovery scripts
Operating system admin/monitoring scripts - monitor performance, utilization,
disk growth, memory, i/o, uptime

DATABASE TABLES:
Database tables to support the functionality listed above
Database tables that support the notion of people, and relationships
between people

DATABASE CODE (STORED PROCEDURES):
Address maintenance
Error Handling
Orders
Person
Product
Person and Product association

OTHER CODE:
Perl scripts to extract CLOB data into flat files

<PAGE>   43

                        SCHEDULE C1 - DEVELOPED SOFTWARE

The following is a list of the Software components developed by Organic
specifically for Blockbuster, as defined in Section 1.5 of the Omnibus Services
Agreement (OSA), that is owned by Blockbuster Inc. and licensed in Section 3.1
of the OSA to Organic Inc.

SERVER ENGINEERING CODE:
Calculate Shipping Cost
Game List
Product Sort by Release Date
Field Validation enforcing CX01 format
Code to determine if user is a Blue or Gold Rewards member
Blockbuster Store and StoreDBManager subclass of ATG class
Blockbuster Category subclass of ATG class
Blockbuster Sku subclass of ATG classes
Blockbuster Shipping Cost Service subclass of ATG class
Blockbuster Debug subclass of ATG classes
Blockbuster Servlet Request subclass of ATG classes
Blockbuster Session History subclass of ATG class
Blockbuster Range subclass of ATG classes
Blockbuster Sort and Sortable subclass of ATG classes
OrderTrust subclasses of ATG classes
OrderTrust services
Blockbuster Recommends:
         Valet Client, Connection, and Service
         Pick Categories
         Rate Movies
         Recommended Movie

WEB OPERATIONS CODE:
Mercado search monitoring and administration - monitor performance, usage, and
pyramid build Image server monitoring - monitor performance, usage
Recommendation engine monitoring and administration - monitor performance,
usage, data transfer scripts

CONTENT ENGINEERING CODE:
All JHTML templates

DATABASE ENGINEERING CODE:
Content Load Scripts that load from the Content Integration System developed by
AssignCorp into the Blockbuster.com product catalog

Stored procedures that deal with specific Sound and Game functionality that is
not generically handled by the generic Product stored procedure.

DATABASE TABLES THAT SUPPORT BLOCKBUSTER CONTENT PERTAINING TO:
Works (Movies, Video Games, Soundtracks)
Work Associations
Work Credits
Work Keywords
Work Ratings
Movie plots, actors, keywords, categories, awards
Video Game descriptions, game characters, game categories
Soundtrack track listings, images, credits,

<PAGE>   44

Alternate titles
Filmography

<PAGE>   45

                        SCHEDULE C2 - DEVELOPED MATERIALS

The following is a list of the Materials developed by Organic specifically for
Blockbuster, as defined in Section 1.6 of the Omnibus Services Agreement (OSA),
that is owned by Blockbuster Inc. and licensed in Section 3.1 of the OSA to
Organic Inc.

Final IDFS and Site Architecture                     September 16, 1999
Design Review 4                                      July 6, 1999
Design Review 3                                      June 10, 1999
Design Review 2.5                                    June 1, 1999
Design Review 2                                      May 12, 1999
Exploratory Design Review 1                          March 24, 1999
Final Creative Investigations                        April 12, 1999
Final Editorial Platform                             March 24, 1999
Final Creative Direction Document                    April 2, 1999
AssignCorp Report of Titles w/o BB item numbers      October 1, October 14, 1999
Filtering Rules                                      October 22, 1999
Functional Test Cases (ZIP file)                     September 20, 1999
High Level Test Plan                                 September 2, 1999
Wireframe Testing, Key Findings and Recommendations  May 17, 1999
draft Measurement and Analysis Strategy              April 26, 1999
draft M&A Strategy Appendix 2 (Excel file)           April 26, 1999
Final Strategic Assessment                           March 2, 1999
Order Processing Flow (gif files): OrderTrust
  Flow, diagram 1                                    10/18/99
OrderTrust Flow, diagram 2 10/18/99 OrderTrust
  Flow, diagram 3                                    10/18/99
FINAL Content Randomization Chart                    10/05/99
Blockbuster.com Overview                             9/02/99
Technical Specifications (ZIP)                       9/2/99 and 9/29/99
Data Components & Interfaces Diagram                 6/28/99
Redundant Network Diagram                            6/28/99
Physical Systems & Network Diagram                   6/28/99
Project Requirements                                 April 13, 1999
High Level System Architecture diagram
Roles and Responsibilities diagram
Project Requirements Appendix A                      April 13, 1999<PAGE>   1
                                                                   EXHIBIT 10.20

                                     1-9-00

            DAIMLERCHRYSLER CORPORATION AGREEMENT WITH ORGANIC, INC.

DaimlerChrysler Corporation, a Delaware corporation with its principal offices
at 1000 Chrysler Drive, Auburn Hills, Michigan 48326-2766 ("DC CORP"), and
Organic, Inc., (formerly known as Organic Online, Inc.) with its principal
offices at 510 Third Street, Suite 540, San Francisco, California 94107
("ORGANIC") enter into this agreement ("AGREEMENT") as of March 15, 1999
("EFFECTIVE DATE").

WHEREAS, Organic has special skills, experience and expertise in developing for
major corporate clients comprehensive interactive programs, including but not
limited to interactive advertising, sales and marketing programs, for use on the
Internet public computer network or an intranet network, including development
of software and content; and

WHEREAS, Organic desires to provide such skills, experience and expertise to DC
Corp in support of DC Corp's interactive programs, and DC Corp desires to retain
Organic to provide those services, subject to the terms and conditions of this
Agreement;

NOW, THEREFORE, the parties agree as follows:

1.      SERVICES

        A.      Organic agrees to perform services ("SERVICES") and deliver
                deliverables ("DELIVERABLES") as described in the attached
                Statement of Work, which is hereby incorporated by reference and
                attached as EXHIBIT A ("STATEMENT OF WORK").

        B.      The Statement of Work describes the scope of the Services and
                Deliverables that Organic must provide during the initial 9.5
                months and for the Fixed Fee. The parties agree to amend this
                Agreement to add a description of the scope of Services and
                Deliverables that Organic must provide for the subsequent 12
                month period (calendar year 2000) at a Fixed Fee as described in
                Section 3.E.

        C.      Changes to Statement of Work.

                i.      The procedure for changing the Statement of Work,
                        including the specifications or due dates for any
                        Deliverable, is to: (i) describe the changes in a
                        writing signed by an authorized representative of each
                        party (which, for DC Corp, is the Sales & Marketing
                        Interactive Project Manager,

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<PAGE>   2

                        currently Howard Morton); (ii) include in the writing
                        the date of each Statement of Work revision and a
                        description of how the particular revision relates to
                        the prior Statement of Work. (For example, state whether
                        the revisions are intended to supersede the prior
                        Statement of Work, or whether the revisions are to be
                        read together with the then-current Statement of Work).

                        In addition, a management level employee of DC Corp who
                        has a project under this Agreement ("STAKEHOLDER") may
                        sign a "Detailed SOW" or "Detailed Work Description"
                        ONLY IF the signature is on a document that contains the
                        following disclaimer: "BY SIGNING THIS DETAILED WORK
                        DESCRIPTION, A STAKEHOLDER AND ORGANIC AGREE THAT THE
                        DETAILED REQUIREMENTS SET FORTH IN THIS DOCUMENT FURTHER
                        DESCRIBE ORGANIC'S OBLIGATIONS UNDER THE STATEMENT OF
                        WORK ATTACHED AS EXHIBIT A TO THE PARTIES' AGREEMENT
                        DATED MARCH 15, 1999. NOTHING IN THIS DOCUMENT CHANGES
                        THE PARTIES' RESPECTIVE OBLIGATIONS UNDER THE
                        AGREEMENT."

                ii.     The Parties agree that the purpose of this procedure is
                        to provide flexibility for changing or refining with
                        greater detail the Statement of Work as frequently as
                        may be required given the absence of detailed (as
                        opposed to general functional) specifications for
                        Deliverables in the Statement of Work at the time of
                        contract execution. However, the parties also agree that
                        whenever a Statement of Work change results in changes
                        to DC Corp's financial obligations or the ownership
                        provisions under this Agreement, the signed writing
                        described in Section 1.C.i above must also be signed by
                        an authorized DC Corp Procurement & Supply ("P&S")
                        manager with corporate authority to sign amendments to
                        this Agreement, as described in Section 16.C.

                iii.    All references in this Agreement to the Statement of
                        Work, or any part of it, refer to the then-current
                        Statement of Work, as modified by the parties through
                        the procedures described in this subsection C. Unless
                        the parties amend the Agreement (in accordance with
                        Sections 1.C.ii and 16.C) specifying any additional, DC
                        Corp will have no liability to pay any fees beyond the
                        Fixed Fee, and Organic will have no obligation to

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<PAGE>   3

                        perform any Services outside the scope of the Statement
                        of Work.

2.      TERM OF AGREEMENT

        A.      TERM. The term of this Agreement is 21.5 months (9.5 months + 12
                months) from the Effective Date, except that either party may
                terminate earlier in accordance with the Termination provisions
                at section 13 below ("TERM").

                (i)     The initial 9.5 month period commences on March 15,
                        1999, and ends December 31, 1999.

                (ii)    The last 12 month period commences January 1, 2000 and
                        continues until December 31, 2000 ("THE 2000 CALENDAR
                        YEAR").

3.      COMPENSATION

        A.      Organic agrees to perform all Services and deliver all
                Deliverables requested or otherwise required under the Statement
                of Work during the initial 9.5 months of the Agreement for the
                fixed price of $16,484,306.00 ("FIXED FEE"), payable as set
                forth below.

        B.      Each month of the initial 9.5 months of the Agreement, DC Corp
                will pay Organic the following amount: [2/19 x (the Fixed Fee x
                0.85)], except that in the last month the payment will be {1.5 x
                [2/19 x (the Fixed Fee x 0.85)]}. Monthly fees are due on the
                30th day of each month.

        C.      Each month of the initial 9.5 months of the Agreement, DC Corp
                will put the following amount into a progress pool: [2/19 x (the
                Fixed Fee x 0.15)] except that in the last month the payment
                will be {1.5 x [2/19 x (the Fixed Fee x 0.15)]}.

        D.      Progress pool funds become payable to Organic subject to DC
                Corp's good faith assessment of Organic's development progress,
                which DC Corp has assessed for the period from March 15, 1999 to
                December 31, 1999 (see Section 3.E below), and which DC Corp
                must assess quarterly throughout the 2000 calendar year
                ("ASSESSMENT PERIODS"). DC Corp's assessment of Organic's
                development progress for each assessment period in the 2000
                calendar year will be based upon the "2000 Organic Online [sic],
                Inc. Performance Rating Criteria," attached and incorporated by
                reference into this Agreement as EXHIBIT B, with the actual
                assessment within DC Corp's sole and reasonable discretion. For

                                       3.
<PAGE>   4

                each assessment period, DC will present a written assessment to
                Organic that evaluates Organic's and recommends any necessary
                improvements. Organic's performance in a subsequent assessment
                period will be measured against the criteria in Exhibit B,
                including any action items from the written report for the prior
                assessment period.

                (i)     Payment from the progress pool, if any, must be made
                        within 45 days of the assessment period.

                (ii)    Residual amounts in progress pool are cumulative only
                        within the 9.5 month period and within the 2000 calendar
                        year, respectively. For example, residual amounts unpaid
                        from the first assessment period in the 2000 calendar
                        year may be paid at a later assessment that same
                        calendar year. Amounts unearned in the last assessment
                        period of the calendar year are forfeited.

        E.      The parties have not yet agreed upon a Fixed Fee or payment
                terms for the 2000 calendar. The parties agree to amend this
                Agreement to specify a Fixed Fee and payment terms for the 2000
                calendar year unless either party exercises its right to
                terminate, as described in Section 13 below. In addition, the
                parties agree that absent an amendment stating otherwise, the
                payment conditions for the 2000 calendar year, if any, will be
                similar in structure to the payment terms described in Sections
                3.B through 3.D, except that each instance of the term "2/19" in
                the formulae above will change to "1/12."

        F.      As of January 09, 2000, DC Corp has paid Organic $8,889,127.00
                of the total Fixed Fee for the initial 9.5 month period. This
                amount represents a combination of monthly fees paid prior to
                contract execution, and it represents full satisfaction of all
                earned fees from the progress pool for the initial 9.5 month
                period. (A total of $386,618.00 from the progress pool was
                unearned and is unpayable ("Missed Bonus"). After contract
                execution, Organic may invoice DC Corp for $7,208.561.00, i.e.,
                the balance of the Fixed Fee for the initial 9.5 month period
                minus the amount of the Missed Bonus.

4.      OWNERSHIP AND LICENSES.

        A.      DC CORP PROPERTY. DC Corp owns all right, title and interest,
                including but not limited to all copyrights, patents, trade
                secrets, trademarks, trade dress right, and any other
                proprietary rights in the following items provided or delivered
                by Organic as

                                       4.
<PAGE>   5

                part of the Services or Deliverables, and each and all of them
                are DC Corp's Confidential Information:

                (i)     all data and information content, including text or
                        other literary work, graphics, photographs, audiovisual
                        works or other content of any web site or content
                        generated by any software application whether originally
                        provided by Organic or by DC Corp or any of its other
                        agencies or suppliers ("CONTENT"), except that Content
                        does not include software provided by Organic.

                (ii)    Hyper Text Markup Language (HTML) files for website
                        Content;

                (iii)   all Content in screen outputs from the websites or
                        software applications (but not the software itself) and
                        the overall structure, sequence, organization, display
                        and arrangement (the "look and feel") of all Content and
                        of all application user interfaces and of all Internet
                        user interfaces provided under this Agreement;

                (iv)    all Interactive Marketing Plans developed for DC Corp by
                        Organic under the Statement of Work and any and all
                        other DC Corp or brand marketing plans, including all
                        related documents, reports, meeting notes or other
                        related information;

                (v)     the compilation copyright in any DC Corp web site,
                        subject to Organic's ongoing ownership of any Organic
                        Property;

                (vi)    all names, slogans, marks, logos, domain names and
                        vanity names except for those owned by third parties
                        and/or Organic prior to their use under this Agreement;

                (vii)   any software (including all literary and graphical
                        components owned by DC Corp as of the date that software
                        is provided to Organic under this Agreement, including
                        all modifications, enhancements or other derivatives of
                        that software developed by Organic;

                (viii)  all server usage data and statistics related to any web
                        site created or maintained under this Agreement.

        All of the items in this Section 4.A are referred to collectively in
        this Agreement as "DC CORP PROPERTY."

                                       5.
<PAGE>   6

        Organic assigns to DC Corp, its successors and assigns, all right, title
        and interest, including but not limited to all copyrights, patents,
        trade secrets, trademarks, trade dress rights, and any other proprietary
        rights in any DC Corp Property that Organic provides under this
        Agreement, whether provided directly or through any of Organic's
        subcontractors. Organic is responsible for securing from each of its
        subcontractors all rights necessary for Organic to meet its obligations
        under this section. To the extent that any DC Corp Property is computer
        software, Organic must deliver the object code and fully commented
        source code to DC Corp for each such Deliverable provided under the
        Agreement.

        B.      ORGANIC PROPERTY.

                (i)     Organic owns all right, title and interest, including
                        but not limited to all copyrights, patents, trade
                        secrets, trademarks, trade dress right, and any other
                        proprietary rights in any of Organic's preexisting
                        original works of authorship or inventions or designs,
                        methodologies, processes, tools, concepts or know-how
                        created or owned by Organic prior to Organic performing
                        any Services or delivering any Deliverables under this
                        Agreement, including but not limited to any preexisting
                        web-based software (e.g. internet publishing, authoring
                        or search engine software) or any preexisting
                        application software ("ORGANIC PREEXISTING WORKS");

                (ii)    Subject to section 4.A above and Organic's obligations
                        regarding DC Corp's Confidential Information, Organic
                        owns all right, title and interest, including but not
                        limited to all copyrights, patents, trade secrets,
                        trademarks, trade dress right, and any other proprietary
                        rights in the following items:

                        1.      all modifications or enhancements to Organic
                                Preexisting Works that Organic develops or
                                otherwise provides under the Agreement; and

                        2.      all custom developed web based or application
                                software that Organic develops or otherwise
                                provides under the Agreement.

        All of the items in this Section 4.B are referred to collectively in
        this Agreement as "ORGANIC PROPERTY."

        C.      LICENSE TO ORGANIC PROPERTY.

                To the extent that any Organic Property is incorporated into any
                Deliverable, Organic grants to DC Corp, its parent and each of
                their

                                       6.
<PAGE>   7

                respective affiliates or subsidiaries worldwide ("DC
                ENTERPRISE"), a worldwide, perpetual, fully paid, noncancellable
                license to use, copy, distribute and make derivatives or
                improvements of the Organic Property. Organic must deliver the
                object code and fully commented source code form to DC Corp for
                each software Deliverable provided under the Agreement. The DC
                Enterprise users may not distribute any portion of the Organic
                Property on a "standalone" basis or otherwise distribute all or
                any part of the Organic Property separate and apart from the
                Deliverables or derivatives or improvements of those
                Deliverables.

        D.      LICENSE TO ORGANIC OF CERTAIN DC CORP PROPERTY. To the extent
                that DC Corp provides any software, content or other materials
                of any kind or nature to Organic in connection with Organic's
                performance of the Services or production of the Deliverables,
                DC Corp grants to Organic, and each of its affiliates or
                subsidiaries worldwide, a non-exclusive, worldwide, fully paid,
                license to use, copy, distribute and make derivatives or
                improvements of such materials, solely in connection with the
                performance of Organic's obligations under this Agreement.

        E.      SUPPORTING DOCUMENTS. Each party agrees to execute any
                additional documents reasonably necessary to effect and evidence
                the other party's rights with respect to the elements set forth
                above.

        F.      PROPRIETARY NOTICES. All copies of the Organic Property used by
                any DC Corp must retain any copyright or other proprietary
                notices displayed by Organic. DC Corp agrees not to remove,
                cover or obliterate any copyright notice, trademark or other
                proprietary rights notices placed by Organic on Organic
                Property.

5.      PRIOR APPROVAL OF CONTENT.

        Organic must obtain prior written approval from DC Corp of any material
        or other Content prior to its dissemination or publication in any
        medium, all in accordance with the substance of DC Corp's Corporate
        Process Guideline GEN 007 attached hereto as EXHIBIT C (the "198
        PROCEDURES") and any other procedures that DC Corp designates and
        provides to Organic with written notice, except if otherwise directed to
        proceed by a DC Corp Sales & Marketing Vice President or higher level DC
        Corp officer.

6.      CONFIDENTIAL INFORMATION

        A.      "DC CORP CONFIDENTIAL INFORMATION" means information relating to
                the research, development, products, trade secrets, business
                plans, sales or marketing plans, customers, finances, and
                personnel data related to the business or affairs of DC Corp,

                                       7.
<PAGE>   8

                including but not limited to DC Corp's materials relating to the
                DC Corp Property. DC Corp Confidential Information does not
                include any information (i) which Organic knew before DC Corp or
                one of DC Corp's other agencies or supplier, rightfully
                disclosed it to Organic; (ii) which has become publicly known
                through no wrongful act of Organic; or (iii) which Organic
                developed independently, as evidenced by appropriate
                documentation.

        B.      "Organic Confidential Information" means any Organic financial
                information including but not limited to Organic's financial
                statements, Organic's books and records with respect to its
                performance under this Agreement and Organic's client list to
                the extent that such information is shared with DC Corp.

        C.      In the course of performing this Agreement, Organic and DC Corp
                will have access to each other's Confidential Information.

        D.      Each party agrees not to disclose any of the other party's
                Confidential Information and to take all reasonable precautions
                to prevent its unauthorized dissemination, both during and after
                the Term. Without limiting the scope of this duty, each party
                agrees to limit its internal distribution of the other party's
                Confidential Information to its employees or contractors, if
                any, who have a need to know, and to take steps to ensure that
                the dissemination is so limited. Each party agrees not to use
                the other party's Confidential Information for its own or for
                the benefit of anyone other than the party owning the
                Confidential Information, except to the extent necessary to
                fulfill its obligations or exercise its rights under this
                Agreement. Without limiting the scope of this duty, Organic
                agrees not to design, develop or manufacture any products, which
                incorporate any DC Corp Confidential Information.

        E.      All Confidential Information remains the property of the owning
                party as defined above. Each party agrees to return the other
                party's Confidential Information at the other party's request,
                including all copies of that Confidential Information in any
                medium.

        F.      EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL CONFIDENTIAL
                INFORMATION PROVIDED BY DC CORP IS PROVIDED "AS IS" AND WITHOUT
                ANY WARRANTY, EXPRESS, IMPLIED, OR OTHERWISE, REGARDING ITS
                ACCURACY OR PERFORMANCE.

7.      LOYALTY.

        A.      During the Term plus 1 year, Organic and its affiliates may not
                perform services for or on behalf of, or negotiate, or otherwise
                do

                                       8.
<PAGE>   9

                business with, another automotive or truck manufacturer or
                automotive or truck parts manufacturer or any of their
                subsidiaries, or any automotive or truck dealer or distributor
                (domestic or foreign) without DC Corp's prior written consent.

        C.      DC Corp may work with other companies on Internet related
                projects.

        D.      DC Corp recognizes and understands that Organic has previously
                contracted to provide services to the companies listed below,
                and that Organic may be required, as part of those contract
                obligations, to provide the following services to those
                companies in connection only with software provided prior to the
                Effective Date of this Agreement: (i) training for use of that
                software and (ii) repair of that software so that it conforms to
                the relevant contract ("SUPPORT SERVICES"):

                Autoconnect
                BMW (from Organic's Sao Paulo, Brazil office only)

                Organic warrants and represents that it will only provide
                Support Services to those companies, and nothing else.

8.      WARRANTIES AND REPRESENTATIONS. The warranties and representations in
        this Section are applicable to the Services and Deliverables in their
        form as delivered by Organic under this Agreement and as used in
        accordance with the terms of this Agreement.

        A.      WARRANTIES AND REPRESENTATIONS. Organic warrants and represents
                to DC Corp that, at all times relevant, Organic is not
                encumbered by any third party, (via agreement, employment or
                other legal relationship, past or present) or otherwise in a
                manner that would prevent Organic from providing all Services
                and Deliverables required under this Agreement or from licensing
                or assigning, as applicable, the rights in all Services and
                Deliverables as set forth in this Agreement. Organic further
                warrants and represents to DC Corp that all Services performed
                and Deliverables provided under this Agreement do not infringe
                any U.S. or foreign patents in existence as of the Effective
                Date, or copyrights, mask work rights, trade secret rights,
                trademark or trade dress rights, or any other proprietary rights
                of any third party (including but not limited to moral rights or
                rights of privacy or publicity).

                                       9.
<PAGE>   10

                Organic further warrants that it has not previously granted and
                will not grant any rights to any third party that are
                inconsistent with the rights granted under this Agreement; that
                each of Organic's employees, consultants, contractors, partners
                or agents who have been or will be involved in providing
                Services or in developing Deliverables will have signed an
                agreement with Organic conveying to Organic all rights necessary
                to enable Organic to meet its obligations under this Agreement
                and agreeing to maintain in confidence all DC Corp Confidential
                Information.

        B.      PERFORMANCE WARRANTY. Organic warrants that all Services and
                Deliverables will be performed in a professional and workmanlike
                manner and that Organic's personnel or subcontractors have
                sufficient skill, knowledge and training to perform the
                Services. Organic further warrants that all Services and
                Deliverables will conform to the parties' agreed upon
                specifications (as set forth in the Statement of Work or any
                project description agreed upon pursuant to the Statement of
                Work) for a period of one (1) year from completion and delivery
                of the relevant Deliverable or performance of the relevant
                Service.

        C.      YEAR 2000 WARRANTY. Organic warrants that each Service or
                Deliverable provided to DC Corp by Organic will be YEAR 2000
                COMPLIANT, as defined below, from its delivery date through
                January 1, 2001. This warranty is in addition to any and all
                other applicable warranties provided by Organic to DC Corp. YEAR
                2000 COMPLIANT means that Service or Deliverable correctly
                performs every date-related or date-dependent operation: (a)
                without human intervention, other than original data entry of
                any date; and (b) without regard to whether any date involved in
                an operation is on, before or after January 1, 2000.

        D.      EXCEPTIONS FOR MODIFICATIONS. To the extent that a breach of
                warranty would not have existed but for DC Corp's or a third
                party's modification of a Service or Deliverable, then Organic
                is excused from the applicable warranty obligation to the extent
                caused by such modification.

        E.      EXCEPTIONS TO YEAR 2000 WARRANTY. Organic is excused from the
                Year 2000 warranty to the extent that failure of any deliverable
                provided under this Agreement to meet the warranty is caused
                solely by: (1) non-Year 2000 Compliant third party hardware,
                software, systems, data or equipment; or (2) non-Year 2000
                Compliant DC Corp pre-existing software, systems, data or
                equipment.

                                      10.
<PAGE>   11

        F.      REMEDY FOR BREACH OF WARRANTY. For any breach of the warranties
                specified in Section 8.A, 8.B or 8.C above, Organic must
                promptly repair or replace any nonconforming Service or
                Deliverable upon written notice of such condition. Organic will
                replace promptly all defective media returned to it. This remedy
                as it applies to the Warranty in Section 8.A is non-exclusive,
                and DC Corp is not precluded from exercising any other remedy
                available to it at law or in equity. With regard to the
                warranties specified in Sections 8.B or 8.C, the remedies set
                forth in this Section 8.F are exclusive remedies unless Organic
                fails to repair or replace as set forth in this Section 8.F. In
                that event, DC Corp is not precluded from exercising any other
                remedy available to it at law or in equity.

        EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, ORGANIC MAKES
        NO OTHER REPRESENTATIONS OR WARRANTIES TO DC CORP OR ANY OTHER PERSON,
        EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF
        MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9.      INDEMNIFICATION

        A.      INDEMNIFICATION BY ORGANIC. With regard to the Services and
                Deliverables, in their form as delivered by Organic under this
                Agreement and as used in accordance with the terms of this
                Agreement, Organic will indemnify and hold DC Corp, its
                directors, officers, employees, subsidiaries and affiliates
                harmless from and against all third party claims, losses,
                liabilities and damages (including reasonable attorneys' fees
                and costs of suit) (collectively, "CLAIMS") that DC Corp may
                suffer, pay or incur arising from or relating to any allegation
                that any Deliverable developed or Service performed by Organic,
                including without limitation any Content:

                (i)     is libelous, slanderous, defamatory, or disparaging of a
                        third party or product;

                (ii)    infringes any United States patent or foreign patent in
                        existence as of the Effective Date, copyright, trademark
                        or violates any third party's trade secret, trade dress
                        or other proprietary rights, except that Organic has no
                        obligation under this subsection (ii) to the extent that
                        a claim is caused by an infringement that would not have
                        occurred but for:

                                      11.
<PAGE>   12

                        (a)     an unauthorized modification by or for DC Corp
                                after Organic has completed and delivered the
                                relevant Deliverable or performed the relevant
                                Service;

                        (b)     DC Corp's failure to use corrections or
                                enhancements made available by Organic if those
                                corrections or enhancements are functionally and
                                technically within the requirements of the
                                Statement of Work and Organic offers in writing
                                to provide them to DC Corp and to make the
                                replacement into the relevant Deliverable at no
                                additional charge; or

                        (c)     DC Corp's use of a Deliverable in combination
                                with any product or information not provided
                                under this Agreement.

                (iii)   constitutes an invasion of privacy or the unauthorized
                        use of a third party's name and likeness;

                (iv)    constitutes unfair competition, piracy or
                        misappropriation of ideas; or

                (v)     contains misrepresentations, misquotations, or
                        misstatements of fact.

        B.      INDEMNIFICATION BY DC CORP. Notwithstanding the provisions of
                Section 9.A, DC Corp will indemnify and hold Organic, its
                directors, officers, employees, subsidiaries and affiliates
                harmless from and against all third party Claims that Organic
                may suffer, pay or incur as the result of:

                (i)     a product liability lawsuit alleging personal injury
                        sustained in or as a result of the use of a DC Corp
                        product brought against Organic on the basis of
                        assertions made in the Content of a Deliverable
                        developed or of a Service performed by Organic; or

                (ii)    any Content or software provided by DC Corp that is used
                        in a Deliverable developed or Service performed by
                        Organic if DC Corp has informed Organic that DC Corp has
                        obtained the necessary releases, licenses, permits,
                        waivers, or other authorization for the use of the
                        applicable Content or software from all parties who have
                        or claim to have rights in those elements; or

                                      12.
<PAGE>   13

                (iii)   assertions made in the Content of a Deliverable
                        developed or Service performed by Organic, which
                        assertions are based on DC Corp product information as
                        supplied to Organic by DC Corp ;

                provided that Organic has complied with section 5 and DC Corp
                has given written approval as to the form, content and
                presentation of the Deliverable developed or Service performed
                by Organic in question, prior to its publication, broadcast,
                posting to the Internet or other form of distribution to a third
                party.

        10.     INDEMNIFICATION PROCEDURES. The indemnified party must (i)
                promptly notify the indemnifying party in writing of any Claim
                under Section 9, (ii) give the indemnifying party sole control
                of the defense (in cooperation with the indemnified party) and
                any related settlement negotiations, provided however, that any
                such settlement which imposes injunctive or other equitable
                relief binding upon the indemnified party requires the
                indemnified party's prior written consent (which consent may be
                granted or withheld in the sole discretion of the indemnified
                party), and (iii) cooperate and, at indemnifying party's request
                and expense, assisting in such defense.

11.     INSURANCE
        Organic will, at its own expense, procure and maintain from an after
        October 19, 1999, from an insurance company reasonably acceptable to DC,
        insurance coverage of the type and in the amounts set forth as follows:

        a.      General Liability insurance with a minimum limit of $5 million
                per occurrence including coverage for contractual liability
                under policies covering third party claims for property damage,
                bodily injury, and personal injury and contractual liability,
                coverage for oral or written publication of material that
                slanders or libels a person or organization or disparages a
                person's or organization's goods, products or services, that
                violates a person's right of privacy, and misappropriation of
                advertising ideas or style of doing business, and infringement
                of title or slogan; and

        b.      Technology Errors and Omissions Insurance or other appropriate
                insurance coverage providing limits of no less than $10 million
                per occurrence under policies covering errors and omissions
                committed in the course of its business.

                                      13.
<PAGE>   14

The coverage under Organic's insurance policies must be primary and not in
excess over or contributory with any other valid, applicable and collectible
insurance in force for DC Corp. Organic will provide to DC Corp appropriate
documentation demonstrating that DC Corp has been named as an "additional
insured" under each of the insurance policies described above, each of which
will provide for thirty (30) days prior written notice to DC Corp of
cancellation or modification thereof. Organic will deliver to DC Corp, an annual
renewal certificate of insurance. Failure to maintain such insurance will be an
event of default under this Agreement.

12.     LIMITATIONS OF LIABILITY

        EXCEPT FOR LIABILITY OR DAMAGE ARISING UNDER ANY VIOLATION OF SECTIONS
        5, 6, 7 AND 8.A AND 9 OF THIS AGREEMENT, OR FOR ANY CLAIM OR ACTION
        SOUNDING IN TORT CAUSED BY ANY TORTIOUS INTENTIONAL MISCONDUCT, GROSS
        NEGLIGENCE OR WILLFUL OR WANTON CONDUCT BY OR ON BEHALF OF A PARTY,
        INCLUDING PERSONAL INJURY OR PROPERTY DAMAGE, THE FOLLOWING LIABILITY
        LIMITS APPLY TO THIS AGREEMENT:

        A.      A PARTY WILL HAVE NO LIABILITY FOR ANY INDIRECT, INCIDENTAL,
                SPECIAL OR CONSEQUENTIAL DAMAGES ARISING UNDER THIS AGREEMENT
                (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, REVENUES, BUSINESS
                OPPORTUNITY OR DATA) HOWEVER ARISING AND UNDER ANY THEORY OF
                LIABILITY (INCLUDING BREACH OF CONTRACT BREACH OF WARRANTY AND
                TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY)), REGARDLESS OF
                WHETHER THE PARTY KNEW, SHOULD HAVE KNOWN OR WAS ADVISED OF THE
                POSSIBILITY OF SUCH DAMAGES; AND

        B.      IN NO EVENT SHALL A PARTY'S LIABILITY TO THE OTHER PARTY FOR
                DIRECT DAMAGES FOR ALL CAUSES OF ACTION IN THE AGGREGATE EXCEED
                THE GREATER OF TWO (2) TIMES THE FIXE FEE FOR THE THEN-CURRENT
                CALENDAR YEAR STATEMENT OF WORK OR TWO (2) TIMES THE AMOUNT OF
                FEES PAID UNDER THIS AGREEMENT.

                                      14.
<PAGE>   15

        13.     TERMINATION

        A.      MUTUAL OPTION TO TERMINATE. Either party may terminate at the
                end of the 13th month (April 30, 2000) by giving the other
                written notice before February 26, 2000. (As used hereafter, the
                term, "NOTICE PERIOD" means the period from January 1, 2000
                through April 30, 2000.

        B.      EFFECT OF TERMINATION.

                (i)     Work in process. If either party issues a termination
                        notice as described in Section 13.A above, Organic will
                        not commence work during the Notice Period on any
                        Services or Deliverables described in any Statement of
                        Work for the 2000 calendar year (unless otherwise
                        requested in writing by DC Corp and agreed to in writing
                        by Organic). Organic must complete all Services and
                        Deliverables described in the Statement of Work for the
                        first 9.5 month period unless otherwise directed by DC
                        Corp. The terms and conditions of this Agreement will
                        govern any Deliverable delivered or Service performed
                        after the issuance of a notice of termination.

                (ii)    Fees during Notice Period. If either party exercises its
                        right to terminate as described in Section 13.A above,
                        then DC Corp's payments described in Section 3.A will
                        cease with the payment made for month 9.5, and payment
                        for Services performed and Deliverables delivered during
                        the Notice Period will be determined as follows: the
                        parties will agree to a reasonable monthly fee during
                        the Notice Period commensurate with the work that DC
                        Corp requests Organic to perform, not to exceed the
                        monthly payments described in Section 3.A. There will be
                        no performance bonuses during the Notice Period, but any
                        previously earned performance bonus may be paid during
                        the Notice Period.

                (iii)   Fees if DC Corp terminates this Agreement for material
                        breach. If DC Corp terminates this Agreement for
                        Organic's material breach, including but not limited to
                        Organic's breach of loyalty or violation of ownership or
                        confidentiality provisions, then DC Corp reserves the
                        right to suspend all payments under Section 3.A until a
                        good faith negotiation of fees owed and/or refund due is
                        determined by both parties or ordered by a court of
                        competent jurisdiction. This remedy is nonexclusive and
                        in addition to all legal or equitable other rights or
                        remedies available to DC Corp.

                                      15.
<PAGE>   16

                (iv)    Survival. Unsatisfied payment obligations arising before
                        any termination or expiration of this Agreement, and
                        Sections 4, 6, 7, 8, 9, 12, 13, 14, 15 and 16, shall
                        survive any expiration or termination of this Agreement.

        C.      TRANSITIONAL SUPPORT. Organic recognizes that DC Corp's
                interactive programs are vital to DC Corp and must be continued
                without interruption. Upon any assignment of this Agreement by
                Organic, or upon any termination of this Agreement by either
                party, Organic or a successor agency of Organic will provide to
                DC Corp services as follows ("TRANSITIONAL SUPPORT"):

                (i)     in the case of an assignment, Organic or its successor
                        must perform Services as required under this Agreement
                        for a period 180 days after the effective date of the
                        assignment; and
                (ii)    in the case of a termination, for the Notice Period plus
                        75 days, Organic will cooperate in an orderly and
                        efficient transition of Organic's obligations under this
                        Agreement to DC Corp or a successor agency of Organic.

                Fees for Transitional Support during the 75 days following the
                Notice Period will be the same as Fees for the Notice Period as
                described in Section 13.B(ii) above. Fees for Transitional
                Support following a termination by DC Corp for material breach
                by Organic will be as described in Section 13.B.(iii) above.
                Fees for Transitional Support following any other termination,
                or for Transitional Support following an assignment will be
                according to Organic's then-current hourly rate card at the time
                immediately preceding the termination or assignment.

14.     EXAMINATION OF AGENCY RECORDS

        A.      RIGHT TO AUDIT. During the Term of this Agreement and for 18
                months thereafter, DC Corp will have the right, at DC Corp's
                expense, to audit Organic's financial and operational books and
                records that relate to Organic's performance under this
                Agreement (the "RELEVANT RECORDS") on a semi-annual basis upon
                no fewer than ten (10) business days' prior written notice to
                Organic, for the purpose of evaluating the Organic's compliance
                with this Agreement and for determining the level of Organic's
                profitability on this transaction. Any such inspection must be
                conducted in a manner that does not unreasonably interfere with
                Organic's business operations and in a manner that protects any
                Organic

                                      16.
<PAGE>   17

                Confidential Information. DC Corp may, at DC Corp's expense,
                employ a third party to conduct an audit, subject to appropriate
                measures to protect against wrongful disclosure of Organic's
                business and financial information. The results of any audit may
                affect the payment terms in a subsequent term and it may affect
                the outcome of a progress assessment within the term or in a
                later term. The results of an audit may not, however, affect any
                previously agreed upon payment terms under this Agreement.

        B.      ACCESS TO INFORMATION. Organic will cooperate fully in any DC
                Corp audit, including but not limited to providing DC reasonable
                access during normal business hours to Organic's personnel and
                allowing DC Corp to inspect and photocopy all or any portion of
                the Relevant Records, including electronic copies, if reasonably
                available.

        C.      FREQUENCY. DC Corp may conduct an audit in accordance with this
                Section not more than once every 6 months, unless a prior audit
                or a pattern of invoice errors or material variances from
                applicable specifications gives DC Corp reasonable cause for
                concern over the accuracy of the billings and invoices, in which
                event DC Corp may audit not more frequently than quarterly.

        D.      ACCOUNTING AND CERTIFICATION. Organic must maintain complete
                records relating to all fees billed to DC Corp under this
                Agreement. Organic will keep its books, records, and accounts in
                accordance with generally accepted accounting principles, and
                must have them audited annually by an independent certified
                public accounting firm. At Organic's expense, Organic will
                provide to DC Corp each year, within one hundred and twenty
                (120) days following the end of Organic's fiscal year, a written
                audit opinion by such accounting firm that Organic's books,
                records, and accounts were kept in accordance with generally
                accepted accounting principles during the immediately preceding
                fiscal year.

        E.      RECORD RETENTION. Organic will retain all records relating to or
                supporting any charges or billings to DC Corp for a period of 5
                years from the date such charges or billings are submitted to DC
                Corp for payment.

15.     NO SOLICITATION. Unless otherwise approved in writing, for a period
        equal to the Term plus 12 months, neither party will solicit for
        employment any employee of the other party involved in the performance
        of services under this Agreement. This restriction does not apply to:
        unsolicited inquiries to a party made by an employee of the other party;
        inquiries received from an employee of a party as the result of a
        general notice or advertisement

                                      17.
<PAGE>   18

        placed by the other party; or inquiries resulting from an employment
        search firm hired by the employee.

16.     GENERAL

        A.      SUBCONTRACTORS. Except for subcontractors under the direct
                control of Organic management, Organic may not subcontract the
                performance of any Services or the development of any
                Deliverables without DC Corp's prior written consent, which
                consent will not be unreasonably withheld or, if DC Corp
                requires that the services to be performed by such party are to
                be performed within ten (10) days from DC Corp's notice to
                Organic of the services to be performed, Organic has obtained
                oral approval from DC Corp and Organic uses its best efforts to
                secure written memorialization of the oral approval as soon as
                possible thereafter. Organic will be responsible for the work
                performed by permitted subcontractors. No subcontract or other
                agreement between Organic and a third party will provide for any
                indemnity, guarantee, assumption of liability, or other
                obligation on the part of DC Corp, without DC Corp's prior
                written consent. Organic will be solely responsible for making
                all payments due each of its subcontractors; provided, however,
                that DC Corp, in its sole discretion and upon notice to Organic,
                may elect from time to time to make payments directly to any
                such subcontractor that would have been due to such
                subcontractor by Organic.

        B.      INTEGRATION. This Agreement including all exhibits attached and
                incorporated by reference into this Agreement contain the entire
                agreement between DC Corp and Organic. This Agreement supersedes
                all prior or contemporaneous communications, representations or
                agreements, whether oral or written, with respect to the subject
                matter hereof. No representations, statements or agreements were
                made or relied upon by either party, other than those expressly
                set forth herein.

        C.      MODIFICATION. Any attempted modification or amendment of this
                Agreement will be without force and effect unless reduced to a
                writing signed by an authorized representative of the party
                against whom such modification or amendment is sought to be
                enforced. For DC Corp, this is an authorized representative of
                Procurement and Supply.

        D.      GOVERNING LAW AND JURISDICTION. The interpretation and
                enforcement of this Agreement will be governed by the laws of
                the State of Michigan (excluding the choice of law rules thereof
                and excluding the United Nations Convention on Contracts for the
                International Sale of Goods and any legislation implementing
                such

                                      18.
<PAGE>   19

                Convention) without regard to its conflict of laws rules. The
                parties irrevocably consent to the jurisdiction of the courts of
                the State of Michigan located in Oakland County, and/or the
                United States District Court for the Eastern District of
                Michigan with respect to the adjudication of any matters arising
                under or in connection with this Agreement.

        E.      WAIVER. The failure of a party in any instance to object to or
                to take affirmative action with respect to an act or omission of
                the other which violates the terms of this Agreement shall not
                be construed as a waiver of that or any future violation.

        F.      NOTICES. All notices pertaining to this Agreement must be in
                writing and will be transmitted either by registered or
                certified mail, return receipt requested, to the respective
                parties at the following addresses or to such other addresses as
                either party may designate in writing to the other party:

                If to DC Corp:       DaimlerChrysler Corporation
                                     1000 Chrysler Drive
                                     Auburn Hills, Michigan  48326-2766
                Attention: Vice President, Marketing Operations, with a copy to
                                     The Office of the General Counsel
                                     DaimlerChrysler Corporation
                                     1000 Chrysler Drive
                                     CIMS 485-14-23
                                     Auburn Hills, Michigan  48326-2766

                If to Organic:       Organic, Inc.
                                     510 Third Street, Suite. 540
                                     San Francisco, California  94107
                                     Attention: President

                with a copy to:      Organic, Inc
                                     510 Third Street, Suite 540
                                     San Francisco, California 94107
                                     Attention: Chief Legal Officer

        G.      SECTION HEADINGS. The section headings contained in this
                Agreement are for reference purposes only and will not affect in
                any way the meaning or interpretation of this Agreement.

        H.      ASSIGNMENT. Neither party may assign its rights or delegate its
                obligations under this Agreement without the other party's prior

                                      19.
<PAGE>   20

                written consent. Notwithstanding the foregoing, in the event of
                a merger or acquisition, either party may, upon written
                notification to the other party, assign its rights and delegate
                its obligations under this Agreement to an entity that acquires
                51% or more of its assets or 51% of its voting securities,
                provided that the resulting entity agrees to assume the rights
                and obligations of the assigning party under this Agreement.

        I.      SEVERABILITY. Whenever possible, each part of this Agreement
                must be interpreted as enforceable under applicable law. If part
                of this Agreement is unenforceable under applicable law, it is
                unenforceable only to the extent required by applicable law, and
                the remainder of this Agreement is otherwise fully enforceable.

        J.      FORCE MAJEURE. To the extent that a party is not able to perform
                an obligation under this Agreement due to fire, flood, a strike
                or other labor interruption, war, riot, an act of God, an act of
                government, insurrection, civil disturbance, or other cause
                beyond that party's reasonable control, that party may not be
                liable for failing to perform that obligation, except that this
                Section may not excuse any party from the obligation to pay
                money that is owed.

        K.      COUNTERPARTS. This Agreement may be executed in any number of
                counterparts, each of which is to be treated as an original, and
                all of which is one and the same instrument.

               IN WITNESS WHEREOF, each of the parties has caused this Agreement
to be executed and delivered by its duly authorized representative on the date
first written above.

ORGANIC, INC.                               DAIMLERCHRYSLER CORPORATION

By: /s/ Missy Devlin                     By: /s/ Douglas A. Brown
    --------------------                    -----------------------------

Its: VP, Managing Director               Its:
     ------------------------                ----------------------------

Date: Jan. 12, 2000                      Date:
     ------------------------                 ---------------------------

                                      20.
<PAGE>   21

                                    EXHIBIT A

                                STATEMENT OF WORK

                         (FOR INITIAL 9.5 MONTH PERIOD)

                                      21.
<PAGE>   22

<TABLE>
<CAPTION>
Project                                                          Description                                     Amount
-------                                                          -----------                                     ------
<S>                  <C>                         <C>                                                          <C>
Section 1 and 2      A. Interactive Marketing    Assist DC Corp in developing short term and long             $    500,000
                        Plan, Strategy and       term (3year) interactive marketing strategies and
                        timeline                 plans, including a development-to-launch timeline
                                                 for interactive infrastructure, applications, sites
                                                 or other developments matching vehicle product
                                                 launch timelines.

                     B. Benchmarking             On a quarterly basis analyze and benchmark selected
                                                 interactive marketing media, technologies, trends
                                                 and best practices worldwide, and recommend those
                                                 which are most suitable for use by DC Corp,
                                                 consistent with its Interactive Marketing Strategy
                                                 and Plan.

                     C. Update Interactive       Update Interactive Marketing Strategy and Plan on a          $          -
                        Marketing Strategy/      quarterly basis to include new media and
                        Propose Enhancements     technologies trends and best practices. As a result
                                                 of this, create and propose, on a quarterly basis,
                                                 technical and content enhancements to web sites,
                                                 applications and interfaces that result in the
                                                 number of return visits, degree of repeated use,
                                                 amount of vehicle customer feedback or other
                                                 applicable measure of market response. The
                                                 implementation of these proposed enhancements are
                                                 not included in this scope of work. Cost included
                                                 in section 1A.

                     D. Agency/supplier          Coordinate all efforts which are covered by this
                        coordination             scope of work. Coordinate efforts with DC Corp and
                                                 its other advertising agencies and suppliers to
                                                 ensure that, on the whole, the interactive work
                                                 performed under this scope of work for each
                                                 Stakeholder, including revisions over the model
                                                 year, the "look and feel" the navigational design
                                                 and the content message is consistent with DC
                                                 Corp's Interactive Marketing Strategy and Plan.

                     E. Advertising advice       Provide interactive advertising advice and                   $     20,000
                                                 direction to DC Corp.

                     F. Propose Enhancements     Included in Section 1C

                     H. DC Corp Meetings         Participate in all DC Corp meetings involving
                                                 Organic interactive projects, both internal or
                                                 external (for example with DC Corp's other
                                                 advertising agencies or other suppliers), or
                                                 otherwise relating to the business groups of the
                                                 Stakeholders, as needed to accomplish Organic
                                                 project deliverables. Participate in interactive
                                                 project status meetings, as needed to accomplish
                                                 Organic project deliverables. Document each meeting
                                                 attended with a written report that identifies the
                                                 issues and resolutions discussed and remaining open
                                                 issues.

                     I. Site Standards           Propose for approve by Stakeholders, DC Corp Sales           $     15,000
                                                 & Marketing and DC Corp Information Technology
                                                 Management ("ITM") web standards for all sites and
                                                 applications provided under this Agreement,
                                                 including site "look and feel" (e.g.,pixel size)
                                                 navigational strategy, user interfaces, application
                                                 functionality and infrastructure (e.g., N-tier
                                                 architecture) and creative content.

                     J. Hosting Advice/Hosting   Cost removed from contract. Organic to provide at            $          -
                        Operations               no cost.

                     K. Shows and Exhibits       Provide strategies for shows and exhibits and                $      5,000
                                                 delivery mediums (e.g. web site, kiosk, etc.)
                                                 featuring DC Corp interactive marketing
                                                 technologies. This does not include any
                                                 implementation, delivery or out of pocket costs,
                                                 including travel.
</TABLE>

                                              Combined
                                                                          Page 1
<PAGE>   23

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                     L. Dealer meeting           Assist in DC Corp, dealer council, and dealer
                        presentations            meeting presentations regarding interactive
                                                 marketing, as needed or as requested by a
                                                 Stakeholder. This does not include any out of
                                                 pocket costs including travel.

Section 3            Sites and Applications:     Design/Navigation-Define functionality for each web
                                                 site and application; design "look and feel" of
                                                 site or application user interface and design
                                                 navigational strategy for web users; develop
                                                 technical specifications for each web site and
                                                 application.

                                                 Build/Test/Pilot/Launch-Create each web site or
                                                 application, perform standard Organic testing to
                                                 ensure compliance with its specifications, conduct
                                                 a pilot test when appropriate and funded by the
                                                 stakeholder, and migrate the web site or
                                                 application into production in the timeframe agreed
                                                 upon with the applicable Stakeholder

                                                 Create Proof of Concepts as required by specific
                                                 project scope.

                                                 Ensure that each web site and application provided
                                                 under the Agreement facilitates accurate,
                                                 efficient, and effective measurement by DC Corp's
                                                 web measurement tool (for example standardized file
                                                 names that clearly identify components that should
                                                 be counted vs. components that should not be
                                                 counted as page views). The DC standard measurement
                                                 tool is Andromedia. If DC changes this measurement
                                                 tool, costs to modify sites/applications' hooks,
                                                 code, and/or naming conventions are outside the
                                                 scope of this agreement.

                                                 Ensure that each web site and application provided
                                                 under the Agreement is compatible with and can be
                                                 deployed on DC Corp's Intranet as needed or as
                                                 requested by a Stakeholder. Stakeholder must notify
                                                 Organic of its intention to place the site or
                                                 application within the DC Intranet environment, and
                                                 Organic must be provided with full hosting and
                                                 software specifications for the Intranet
                                                 environment by DCIT.

                                                 Ensure that each web site and application provided
                                                 under the Agreement can be integrated with the
                                                 World Class Customer Support ("WCCS") call center
                                                 once Organic is provided with full hosting and
                                                 software specifications to the WCCS environment.
                                                 Costs for integration of applications and sites
                                                 into WCCS that are in existence at the time
                                                 standards are finalized and provided to Organic are
                                                 outside the scope of this agreement.

                                                 Ensure that all web sites and applications provided
                                                 under the Agreement can be used internationally
                                                 (for example, double-byte enabled). All new
                                                 software applications will be developed for
                                                 compatibility with double-byte character
                                                 databases/data to be provided by DC. International
                                                 web sites to be developed in dual language where
                                                 identified in scope agreements/statements of work.
                                                 Web sites undergoing re-architecture/new
                                                 navigational design to be evaluated for multiple
                                                 language capability/layout, and recommendations
                                                 will be made as to best options for each site to
                                                 develop most comprehensive/consistent layout for
                                                 international usage. Assumes stakeholder acceptance
                                                 of layout recommendations.
</TABLE>

                                              Combined

                                                                          Page 2
<PAGE>   24

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                                                 Ensure that all web sites and applications provided
                                                 under the Agreement have overall page layout design
                                                 of "top-left anchor" where appropriate and approved
                                                 by Stakeholder to adhere to the DC Corp corporate
                                                 standard for MY 2001.

                                                 For all web sites and applications provided under
                                                 this Agreement, adhere to DC Corp then-current
                                                 published Web Standards, including as modified from
                                                 time to time by DC Corp or otherwise upon
                                                 recommendations from Organic under this Agreement.
                                                 (The 1998 Web Standards have been made available to
                                                 Organic).

Section 4            Infrastructure:             Design-Define how DC Corp's internal operations
                                                 systems and databases will integrate with
                                                 Stakeholder web sites, applications or databases;
                                                 and develop technical specifications as necessary.

                                                 Build/Test/Pilot/Launch-Create each infrastructure
                                                 component, perform standard Organic testing to
                                                 ensure compliance with its specifications, conduct
                                                 a pilot test when appropriate and funded by the
                                                 stakeholder, and migrate into production in the
                                                 timeframe agreed upon with the applicable
                                                 Stakeholder

                                                 Ensure that all infrastructure components provided
                                                 under the Agreement can be used internationally
                                                 (for example, double-byte enabled). All new
                                                 software applications will be developed for
                                                 compatibility with double-byte character
                                                 databases/data to be provided by DC. International
                                                 web sites to be developed in dual language where
                                                 identified in scope agreements/statements of work.
                                                 Web sites undergoing re-architecture/new
                                                 navigational design to be evaluated for multiple
                                                 language capability/layout, and recommendations
                                                 will be made as to best options for each site to
                                                 develop most comprehensive/consistent layout for
                                                 international usage. Assumes stakeholder acceptance
                                                 of layout recommendations.

                                                 Create Proof of Concepts as required by specific
                                                 project scope.

                                                 For each infrastructure component provided under this
                                                 Agreement, adhere to DCCorp' then-current published Web
                                                 Standards, including as modified from time to time by DC
                                                 Corp or otherwise upon recommendations from Organic under
                                                 this Agreement. (The 1998 Web Standards have been made
                                                 available to Organic).

Section 5            Database:                   Design-Define the database structure,
                                                 relationships, rules or other constraints; develop
                                                 technical specifications as necessary that
                                                 integrate with all present and future onsite and
                                                 offsite database functions

                                                 Build/Test/Load/Pilot/Launch-Create the database
                                                 and components necessary for data access, conduct
                                                 standard Organic testing to ensure compliance with
                                                 specifications, load the database, conduct a pilot
                                                 test when appropriate and funded by the
                                                 Stakeholder, and migrate the database into
                                                 production in the timeframe agreed upon with the
                                                 Stakeholder(s).

                                                 Coordinate Stakeholder requests regarding database
                                                 use, enhancement or potential need for a new
                                                 database with DC Corp's Web connect Integration
                                                 Manager for final approval.
</TABLE>

                                              Combined

                                                                          Page 3
<PAGE>   25

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                                                 If DC Corp's Web Connect Integration Manager
                                                 approves a new database, ensure that each new
                                                 database is integrated with all present and future
                                                 onsite and offsite database functions. Costs for
                                                 integration of new databases into existing systems
                                                 is outside the scope of this agreement.

                                                 Create Proof of Concepts as required by specific
                                                 project scope.

                                                 For each database development or enhancement
                                                 provided under this Agreement, adhere to DC Corp's
                                                 then-current published Web Standards, including as
                                                 modified from time to time by DC Corp or otherwise
                                                 upon recommendations from Organic under this
                                                 Agreement. (The 1998 Web Standards have been made
                                                 available to Organic).

Section 6            Support/Maintenance -       Design, build, test, pilot and launch ongoing
                     Software:                   repair and/or bug fixes after the initial
                                                 production rollout of each web site, application,
                                                 infrastructure component, universal application
                                                 ("universals"), database, or other developments, as
                                                 needed to adhere to the original agreed-upon
                                                 project specifications within a reasonable amount
                                                 of time following notification of issue.

Section 7            Data Maintenance - Content  Create-Create data or other content as requested by
                                                 Stakeholders. (Data is usually created by DC Corp
                                                 and its other advertising agencies.)

                                                 Maintenance- Update, maintain and refresh data and
                                                 other content within the confines of the specific
                                                 projects outlined in Category 9.

Section 8            Creative:                   Create-Create data or other content as requested by
                                                 Stakeholders. (Data is usually created by DC Corp and its
                                                 other advertising agencies.)

                                                 Create Proof of Concepts as required by specific
                                                 project scope.

Section 9            Stakeholders and their
                     Anticipated Services and
                     Deliverables:

Universals           Accelerated Enhanced        Develop Enhanced Consumer Experience on the Dodge,           $    950,000
                     Consumer Experience         Chrysler, Plymouth and Jeep web sites that will
                     (Includes Dealer Locator,   more seamlessly integrate the following universal
                     Comp/Comps, Incentives and  applications in a single user session: Dealer
                     P&E re-architecture)        Locator, Competitive Comparisons, Incentives and
                                                 P&E.

                     Fulfillment Maint           Perform routine maintenance of Fulfillment                   $     95,000
                                                 application limited to minor template modification
                                                 and necessary application repair to application as
                                                 needed. Excludes new functionality.

                     Fulfillment Migration       Migrate fulfillment application from Oracle                  $     53,000
                                                 platform to IBM UDB. $50,000 Dealer Locator Maint
                                                 Perform routine maintenance of current RR-developed
                                                 Dealer Locator application limited to minor
                                                 template modification and necessary application
                                                 repair to application as needed. Excludes new
                                                 functionality.

                     P/E Maint                   Perform routine maintenance of Price and Equip               $    115,000
                                                 application limited to minor template modification
                                                 and necessary application repair to application as
                                                 needed. Includes functionality modification to
                                                 display both 1999 model and 2000 model pricing.
</TABLE>

                                              Combined

                                                                          Page 4
<PAGE>   26

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                     Incentives maint            Perform routine maintenance of Incentives                    $     75,000
                                                 application limited to minor template modification
                                                 and necessary application repair to application as
                                                 needed. Excludes new functionality.

                     Links/Disclaimer            Perform routine maintenance of Links/Disclaimer              $     17,500
                                                 application limited to minor template modification
                                                 and necessary application repair to application as
                                                 needed. Excludes new functionality.

                     Competitive Comparison      Perform routine maintenance of Competitive                   $     28,000
                     Maintenance                 Comparison application limited to minor template
                                                 modification and necessary application repair to
                                                 application as needed. Excludes new functionality.

                     Dealer Locator New User     Develop customer user interface for web use. DCIT            $     30,000
                     Interface                   to provide engineering of Dealer Locator
                                                 application, to work in conjunction with Map Info.

                     Oracle to UDB Conversion    See Detailed Statement of Work, Oracle Migration to          $    335,000
                                                 DB2 December 15, 1999

                     UAMS User Access            See Detailed Statement of Work, User Access Management       $    255,000
                     Management System           System for Daimler Chrysler July 7, 1999
                     (Generic Sign-up)

Car Colors           Car Colors 00MY and Car     Perform additions and/or modification to Brand               $    153,248
                     Colors Maintenance          vehicle images relative to car color availability
                                                 as needed. Images to be placed into a central
                                                 repository for use by all appropriate venues.
                                                 Excludes all placement of images into specific
                                                 sites, which would be covered under the appropriate
                                                 site maintenance project.

                     BATS Maintenance            Perform routine maintenance of BATS application              $     20,000
                                                 limited to minor template modification and
                                                 necessary application repair to application as
                                                 needed. Excludes new functionality.

                     BATS Upgrade                Modification to BATS to integrate with Andromedia            $     25,000
                                                 banner measurement

                     Evaluate Alternatives to    Included in Interactive Marketing Strategy
                     BATS

Corporate Site       Corporate Site Three Page   Design and develop static page refresh of three              $    270,000
                     Refresh and New Site Design core template pages. Discovery and Planning for
                     Discovery/Planning          Corporate Site Redesign.

                     Corporate site search       Discovery and evaluation of a Yahoo-type advanced            $     25,000
                     engine discovery/evaluation search engine that integrates information from all
                                                 of DC Corp's sites.

                     Corporate Site, Intranet    Refresh creative of Corporate Intranet to support            $     45,365
                                                 Day 366 (One Year Anniversary.)

Mall of America      Mall of America Banner Ads  Banner ad development for Mall of America.                   $     12,500

Automobility         Automobility Site Update    Perform routine maintenance to the site, up to and           $     35,429
                     (Includes Automobility      including creation of the Automobility Adaptive
                     Conversion Locator and      Equipment Locator, minor content replacement or
                     Automobility Maint)         repair, graphic image replacement or repair,
                                                 technical repair, or limited enhancements
                                                 considered by Organic to be routine maintenance.

                     Automobility 2000 Discovery Discovery into 2000 upgrade/updates to Automobility          $     15,000
                                                 site.

BYDV                 Build Your Dream Vehicle    See Detailed Statement of Work, Build Your Dream             $     70,000
                                                 Vehicle Website July 6, 1999
</TABLE>

                                              Combined

                                                                          Page 5
<PAGE>   27

<TABLE>
<S>                  <C>                         <C>                                                          <C>
College Grad         College Grad Site Update    Redesign of the College Grad Site to increase                $    130,000
                     and Maintenance             general awareness of the College Grad program.
                                                 Brandize College Grad Incentive Program within the
                                                 brand sites through implementation of new College
                                                 Grad/Brand pages. Perform routine maintenance to
                                                 the site, up to and including minor content
                                                 replacement or repair, graphic image replacement or
                                                 repair, technical repair, or limited enhancements
                                                 considered by Organic to be routing maintenance.

                     College Grad 2000 Discovery Discovery into 2000 upgrade/updates to College Grad          $     16,750
                                                 site.

Aviation             Aviation New Look and Feel, See Statement of Work. Perform routine maintenance           $     38,600
                     Content                     to the site, up to and including graphic image
                                                 repair and technical repair. Does not include
                                                 additional content or content modifications after
                                                 planned launch of 11/1/99.

Canada               Canada Content Maintenance  Perform routine maintenance to the site, up to and           $    100,000
                     (10/1/99 - 12/31/99)        including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

                     Canada PT Cruiser           Modify domestic PT Cruiser static content for use            $     30,000
                                                 in Canadian site.

                     Canada Content Promotion/   Assemble, provide technical QA, and promote content          $     55,000
                     Assembly (of RR Windsor     revisions/maintenance of content created by RR
                     Content 3/15/99 - 9/30/99)  Windsor/Cyberplex through 9/30/99

                     Canada Financial Discovery  Modification of domestic Estimator for Canadian              $     17,500
                                                 use, Modification of domestic Credit Application
                                                 for Canadian use, Creation of database table to
                                                 manage e-mail addresses, Modification of e-mail
                                                 template with new e-mail address, Porting of vendor
                                                 content to DEV environment for integration with
                                                 engineering components, Establishing site
                                                 structures on DEV, QA, STATUS and PRODUCTION
                                                 environments, Integration of design/html components
                                                 with engineering components, Porting integrated
                                                 content to DCIT for launch, Quality Assurance
                                                 Testing. Discovery Phase Only

                     Canada General Discovery    Conduct discovery phase for major stakeholders,              $    192,500
                                                 including brands, Mopar, Service and Parts, Fleet,
                                                 and Universal applications

                     Canada Price & Equip        See Detailed Statement of Work, Daimler Chrysler             $     70,588
                     (2 tier launch)             Canada Price and Equipment October 3, 1999

                     Canada Dealer Locator New   Develop customer user interface for web use. DCIT            $     18,500
                     User Interface              to provide engineering of Dealer Locator
                                                 application, to work in conjunction with Map Info.

                     Canada GAQ                  Develop GAQ application utilizing business rules             $    132,000
                                                 specific to Canadian market, leveraging concurrent
                                                 development with domestic GAQ, utilizing three tier
                                                 architecture.

CFC                  CFC Integration             Modify P&E user interface on all brand sites to              $     60,000
                                                 more prominently display link to CFC web site.

                     CFC I-Quote output          See Detailed Statement of Work, DaimlerChrylser              $     53,000
                                                 Financial Services I-Quote "Account Payoff" module
                                                 July 7, 1999
</TABLE>

                                              Combined

                                                                          Page 6
<PAGE>   28

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                     CFC 00MY Update Discovery   Discovery and Planning Only -- Changing name and             $     80,000
                     and Planning                logo throughout site, consolidate copy into a more
                                                 concise layout, partially restructure navigation to
                                                 provide ease of use/increased usage of key areas.

                     CFC Credit Application      See Detailed Statement of Work, DaimlerChrysler              $    225,000
                                                 Financial Services "I-Credit" Online Credit
                                                 Application module October 18, 1999

                     CFC Maintenance             Perform routine maintenance to the site, up to and           $    143,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

Chrysler/Plymouth    Chrysler Brand 00MY Update  See Detailed Statement of Work, DaimlerChrysler              $    450,000
                                                 2000 MY Chrysler Brand Web Site June 24, 1999

                     Chrysler Brand Maintenance  Perform routine maintenance to the site, up to and           $    240,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Chrysler
                                                 Maintenance includes proposed enhancements to the
                                                 PT Cruiser site, coordinate Webspot promotions, and
                                                 develop required electronic advertising banners.

                     Enhance PT Crusiser site    Included in Chrysler Maintenance.

                     Autoshow support sites      Perform modifications and updates to the Chrysler            $     60,000
                     (new launches)              and Plymouth web sites for auto show support (2001
                                                 MY Vehicle Launch).

                     Coordinate Webspot          Included in Chrysler Maintenance.
                     promotions

                     Develop Banner Ads          Included in Chrysler Maintenance.

                     Chrysler Brand 01MY Update  Site refreshment and update of content for 2001MY.           $    460,000
                                                 (Partial)

Plymouth             Plymouth 00MY Update        See Detailed Statement of Work, DaimlerChrysler              $    445,000
                                                 2000 MY Plymouth Brand Web Site June 24, 1999

                     Plymouth Maintenance        Perform routine maintenance to the site, up to and           $    205,000
                     (3-15-99 thru 12/31/99)     including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Plymouth
                                                 Maintenance includes coordination of Webspot
                                                 promotions, and development of required electronic
                                                 advertising banners.

                     Coordinate Webspot          Included in Plymouth Maintenance.
                     promotions

                     Develop Banner Ads          Included in Plymouth Maintenance.

DCA                  DCA Phase I                 See Detailed Statement of Work, DaimlerChrysler              $    265,000
                                                 Academy (DCA) Web Site Programming for
                                                 DaimlerChrysler April 14, 1999

                     DCA Phase II                Included in DCA Phase 1                                      $     66,000

Dodge                Dodge 00MY Update           See Detailed Statement of Work, DaimlerChrysler              $     65,000
                                                 2000 MY Dodge Brand Web Site July 19, 1999

                     Dodge Business Link-        See Detailed Statement of Work, BusinessLink                 $     80,000
                     Consumer                    Electronic Communications Plan for Dodge May 17,
                                                 1999
</TABLE>

                                              Combined

                                                                          Page 7
<PAGE>   29

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                     Dodge Maintenance           Perform routine maintenance to the site, up to and           $    295,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Dodge
                                                 Maintenance includes Dodge Islands of Adventure,
                                                 Dodge Animal House.com, Dodge online links, Dodge
                                                 Concept Vehicles, coordination of Webspot
                                                 promotions, and development of required electronic
                                                 advertising banners.

                     Dodge Quad Cab              See Quad Cab Customer Contact Plan                           $    180,000

                     Dodge Banner Ads            Included in Dodge Maintenance.

                     Dodge Islands of Adventure  Included in Dodge Maintenance.

                     Dodge Animal house.com      Included in Dodge Maintenance.

                     Dodge online links          Included in Dodge Maintenance.

                     Dodge Car Colors            Included in Car Colors.

                     An 84 Screen Saver          Included in Quad Cab.

                     Dodge Concept Vehicles      Included in Dodge Maintenance.

                     Dodge email                 Design and develop up to twelve outbound e-mail              $     45,000
                                                 communications to distribution list provided by DC
                                                 CRM systems.

                     Dodge catalog strategy      Develop a strategy for an online eCatalog system.            $     30,000

                     Dodge Ecommerce             Develop customer user interface for e-commerce               $     60,000
                                                 application for Dodge based upon existing DC/IBM
                                                 back end solution.

                     Dodge Webcast               See Detailed Statement of Work, Dodge Different              $     49,688
                                                 Webcast for Dodge September 23, 1999

                     Dodge NHL Auction           See Detailed Statement of Work, DodgeNHLAuction.com          $    244,500
                                                 December 23, 1999

Five Star            Five Star Maintenance       Perform routine maintenance to the site, up to and           $     15,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

                     Five Star Training Tracker  Perform routine maintenance to the site, up to and           $     30,000
                     Maint/Enhancements          including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

                     Five Star Consumer          See Detailed Statement of Work, Five Star Consumer           $     20,000
                     Enhancements                Web Site June 30, 1999

                     Five Star Dealer            Enhance the dealer site by adding expanded                   $     60,000
                     Enhancements                requirements section and integrating performance
                                                 tracking, forms download, training analysis and
                                                 workshop status, rewards and recognition,
                                                 advertising, e-mail, and link to Get a Quote.

Fleet                Fleet Strategic Direction/  See Detailed Statement of Work, Fleet Statement of           $     30,000
                     Discovery                   Work - Discovery Phase July 8, 1999

                     Fleet Operations            Included in Fleet Strategic Direction/Discovery              $    170,000
                     Enhancements

International        International Coordination  Development of international guidelines and                  $    250,000
                     and Communication           standards to include U.S. Maint. Of communication
                                                 plan. Creation of international markets metasite
                                                 and coordination tool. Excludes any outside costs
                                                 for legal or other consulting services relative to
                                                 privacy statement and/or data ownership/transport
                                                 issues.
</TABLE>

                                              Combined

                                                                          Page 8
<PAGE>   30
<TABLE>
<S>                  <C>                         <C>                                                          <C>

International AMESA  AMESA Phase II Site Launch  Build market specific web content expanding vehicle          $    130,000
                                                 content for seven major markets.

                     AMESA Maintenance           Perform routine maintenance to the site, up to and           $     30,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Includes monthly
                                                 update of in-market Dealer lists; electronic dealer
                                                 data to be supplied by market.

                     AMESA Neon 2000 Launch      See Detailed Statement of Work, DaimlerChrysler              $     71,500
                                                 AMESA Regions Chrysler PL2000 Neon Update June 27,
                                                 1999

                     AMESA WJ Launch             Develop WJ vehicle content for seven major markets           $     66,000
                                                 following existing Phase II template design.

International APO    APO Phase II Site           Build market specific web content expanding vehicle          $    100,000
                     Launch/Database             content for four major markets.

                     APO Maintenance             Perform routine maintenance to the site, up to and           $     30,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Includes monthly
                                                 update of in-market Dealer lists; electronic dealer
                                                 data to be supplied by market.

                     APO Neon 2000 Launch        See Detailed Statement of Work, DaimlerChrysler APO          $     27,500
                                                 Regions Chrysler PL2000 Neon Update June 27, 1999

                     APO WJ Launch               Develop WJ vehicle content for four major markets            $     38,500
                                                 following existing Phase II template design.

International        In Market Strategy and      Research and create integrated, market-based plans           $    100,000
   Europe            Research                    that include, but are not limited to, short-term
                                                 and long-term strategies, technical imperatives,
                                                 and business imperatives.

                     Europe e-mail Fulfillment   Capture handraiser names/email/ and CRM questions            $     12,500
                                                 in exchange for catalogs and/or incentives and/or
                                                 additional information. A French and English
                                                 version will be offered.

                     Europe PT Cruiser           Leverage the 1999 domestic PT Cruiser site and               $      6,500
                                                 develop a PT Cruiser gateway for Germany, France,
                                                 Austria, Belgium, Netherlands, Italy, U.K., Spain,
                                                 Norway, Sweden, and Switzerland.
</TABLE>

                                              Combined

                                                                          Page 9
<PAGE>   31

<TABLE>
<S>                  <C>                         <C>                                                          <C>
International Mopar  International Mopar Sites   This project will introduce the International                $     27,800
                                                 Jeep/Chrysler/Dodge community to the
                                                 Mopar brand.
                                                 Asia Pacific
                                                 a. Australia - English(*)
                                                 b. Taiwan - Simplified Chinese(*)
                                                 c. Japan - Japanese
                                                 AMESA
                                                 a. Argentina - Spanish
                                                 b. Brazil - Portuguese(*)
                                                 c. Venezuela - Spanish
                                                 e. South Africa.

Jeep                 Jeep Camp Jeep (Phase 1)    Develop Jeep web site content promoting the Camp             $     80,000
                                                 Jeep event.

                     Camp Jeep Phase 2           Develop Jeep web site content highlighting a                 $     60,000
                                                 retrospective of the 1999 Camp Jeep event.

                     Jeep Site Maintenance       Perform routine maintenance to the site, up to and           $    305,000
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Jeep Maintenance
                                                 includes upgrade to multi-media showcase section,
                                                 upgrade to heritage section, update to peak driving
                                                 section, upgrade to Jeep 101, coordination of
                                                 Webspot promotions, and development of required
                                                 electronic advertising banners.

                     Jeep 00MY Update            Develop and implement 2000MY Jeep Brand Web Site             $    630,000
                                                 refresh and changes.

                     Jeep Ecommerce              Develop customer user interface for e-commerce               $     60,000
                                                 application for Jeep Provisions. Includes updating
                                                 of product information for 00MY line.

                     Jeep Jamboree               Extend the Jeep Jamboree section within About Jeep           $    118,400
                                                 and provide additional functionality for Jeep
                                                 enthusiasts. Build new Jeep Jamboree site/section.

                     Jeep Brand 01MY Update      Site refreshment and update of content for 2001MY.           $    750,000
                                                 (Partial)

Mopar                Mopar Accessories Maint     Perform routine maintenance to the site, up to and           $     41,800
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

                     Mopar Maintenance Products  Develop new section of Mopar site to include                 $    100,000
                                                 display of maintenance products, national
                                                 promotions, maintenance schedule, vehicle care
                                                 products, and tips on how to maintain vehicle
                                                 integrity.

                     Mopar Accessories 00MY      Design and develop new Mopar Accessories templates           $    235,000
                                                 consistent with the 00MY brand sites, one time data
                                                 pull of approx. 500 accessories.

                     Mopar Accessories           Modifications to the Mopar Accessories site which            $    350,000
                     Re-architecture             will be necessitated by the re-architecture of
                                                 applications to a three tier format.

                     Mopar Retail Service        Develop and implement new segment (point of sale             $     50,000
                     Marketing                   coupon program)
</TABLE>

                                              Combined

                                                                         Page 10
<PAGE>   32

<TABLE>
<S>                  <C>                         <C>                                                          <C>
                     Mopar Wholesale Marketing   Discovery only - completed. Planning/Prod/Launch             $     32,000
                                                 postponed to 2000. Develop and implement new
                                                 segment (point of sale coupon program)

                     Mopar "Get-An-Accessory"    Discovery and preliminary planning for development           $     70,000
                     discovery and planning      of an application that will allow consumers to
                                                 configure accessory purchase in conjunction with
                                                 GAQ process.

                     Mopar Collision Repair      Develop a new site segment and update Collision              $     55,000
                                                 Repair content to coincide with new marketing
                                                 strategy.

PSE                  PSE Site Maint              Perform routine maintenance to the site, up to and           $     27,500
                                                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance. Includes
                                                 quarterly update of product and pricing info.

Retail Strategies    GAQ Maintenance             Perform ongoing maintenance, updates, reporting and          $    425,000
  GAQ                                            planning. Integrate self editing drop boxes on Step
                                                 1 - vehicle config. Add questions to become CRM
                                                 compliant. Begin to plan/develop links to P&E,
                                                 DCFS, etc.. Assist in development of Best Practices
                                                 training with DCA. Co-develop/deliver measurement
                                                 tool with DCIT and MSX, Plan next generation Dealer
                                                 Interface. Coordinate with PentaCom for GAQ media
                                                 plan, and Data integration into IMC/COIN format.

                     GAQ Re Architect            See Detailed Statement of Work DaimlerChrsyler               $    675,000
                                                 GetaQuote Rearchitecture Project July 29, 1999

                     GAQ Phase II Enhancements   Investigate, define and prioritize Phase II                  $    247,500
                                                 enhancements for 4th quarter cy99.

                     Dealer Leads                Develop web based dealer lead application to work            $    324,500
                                                 in conjunction with Siebel and IMCC databases.

Dealer               Dealer Web Network          Vendor Evaluation and discovery activities                   $    120,000
                     Discovery

Owner                Owner Discovery             Discovery of ownership requirements and processes,           $    550,000
                                                 features, functions and applications; Benchmarking
                                                 competitive and other sites; Identify portal or
                                                 channel partners for test sites; Focus groups with
                                                 owners, customers and dealers; Budget, schedule and
                                                 SOW development for pilot site development.

Base Pages           Dealer Base Pages           Perform routine maintenance to the site, up to and           $     35,000
                     Maintenance                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

                     Dealer Base Pages           Enhance dealer pages. Integrate new dealer                   $     25,888
                     Enhancements/Map Info       locator/map info into process, and Work Dealer Sites
                                                 into Ownership Process/Corporate - Brand Sites.

Service Contracts    Service Contracts           Perform routine maintenance to the site, up to and           $     12,500
                     Maintenance                 including minor content replacement or repair,
                                                 graphic image replacement or repair, technical
                                                 repair, or limited enhancements considered by
                                                 Organic to be routine maintenance.

                     Service Contracts Discovery See Detailed Statement of Work, Service Contracts            $     24,000
                                                 Statement of Work - Discovery Phase June 7, 1999

                     Service Contracts Site      Redesign and enhance existing Service Contracts              $    136,000
                     Redesign and Enhancements   site as defined through discovery phase outlined
                                                 above.
</TABLE>

                                              Combined

                                                                         Page 11
<PAGE>   33

<TABLE>
<S>                  <C>                         <C>                                                          <C>
Tech Authority       Tech Authority Ecommerce    Modify the internally created site to use the DC             $     97,000
                                                 Corp Ecommerce backbone.

                     Vendor Selection and Web    Includes participation in the vendor selection               $    400,000
                     Self-Service, Web Mail and  process and the development and launch of the Web
                     Base Infrastructure.        Self-Service web site. Discovery and planning for
                                                 the Web Mail and Base Infrastructure pieces are
                                                 included in this amount. The balance of this work
                                                 will need to be completed as a part of next year's
                                                 budget.

Kiosk                Kiosk Next Gen and April    See Detailed Statement of Work, Kiosk Next Gen and           $    226,000
                                                 April

                     Kiosk July Update           See Detailed Statement of Work, Multi-Purpose Kiosk          $    260,000
                                                 Program (MPK) 1999 Calendar Year Maintenance and
                                                 Support July Release for DaimlerChrysler June 2,
                                                 1999

                     Kiosk 2000MY Creative       Provide creative/assets for 2000MY Kiosk                     $    200,000

EPIC                 EPIC Interface              See Detailed Statement of Work, Electronic Product           $     28,250
                                                 Information Center (EPIC) Creative Design for
                                                 DaimlerChrysler June 17, 1999

                                                                              TOTAL                           $ 16,484,306
</TABLE>

                                              Combined

                                                                         Page 12

<PAGE>   34

                                    EXHIBIT B

                             (PERFORMANCE CRITERIA)

                                      22.
<PAGE>   35

                                    EXHIBIT C

                                (198 PROCEDURES)

                                      23.
<PAGE>   36

GEN007: Advertising Legal Review Requirements
CPG GEN007 - Advertising Legal Review Requirements - Formerly CP #198
Revision Date: 06/08/95 Issue Date:

Compliance with the requirement to review and assure the accuracy of all
statements and representations used in advertising.

1.0 PURPOSE

This procedure sets forth the methods to be used to review the Corporation's
advertising in order to assure that any statements and representations made in
advertising are accurate and properly substantiated.

2.0 ORGANIZATIONS AFFECTED

This procedure applies to all activities with the Corporation that are
involved with the development and review of advertising. It also applies to
the advertising agencies employed by the Corporation to develop, create and
implement advertising.

Specific organizations affected include:

Controller's Office
Engineering
Environmental & Energy Affairs
Fleet Operations
Marketing and Communications
MOPAR Parts
Office of General Counsel
Product Design Office
Product Planning
Vehicle Compliance & Safety Affairs
Warranty

3.0 DEFINITION - Advertising

Advertising is defined as a commercial message of any kind whether in print
(e.g. newspaper, magazine, leaflet), broadcast (e.g. television, radio or public
address systems), or electronic media, and sales promotion and merchandising
materials (e.g. direct mail, catalog or interior or exterior dealership signage
or display), which are shown to or otherwise made available to a consumer.

The definition of advertising does not include press releases, and speeches.
However, any material that is intended to convey a product message apart from
its main purpose must be reviewed as though it were advertising.

For purposes of this procedure, the term advertising does not include any legal
notices.

4.0 GENERAL INFORMATION

4.1 General Information

The law requires that advertising materials be based only upon information

<PAGE>   37

that is true and that any statements or representations be substantiated prior
to being made.

Responsibility for the review of the advertising of the various corporate
activities to assure compliance with the foregoing is listed on Exhibit 6.1,
except for personnel advertising for employment purposes.

4.2 Providing Information to Advertising Agencies

The responsible advertising or merchandising manager arranges for the agency to
obtain from various corporate sources information that may be of value in
creating advertising copy. The advertising agency may also obtain information
from independent sources, including data on competitive product and performance
results.

4.3 Compilation of Supporting Data

Certain claims that are to be used may require a great deal of data and
analysis. The advertising agency will coordinate the compilation of the
supporting documents for such claims, and will advise the advertising or
merchandising manager which claims have been cleared for use.

5.0 INSTRUCTIONS

5.1 Circulating Advertising Material for Review

5.1.1 Prior to and during each model year, the advertising agencies will request
corporate information sources to provide the kinds of information that can be
utilized as references in the development of advertising copy and claims. The
advertising agencies will circulate the copy and/or claims developed for use
among the affected activities, including those areas which provided the initial
source of information being utilized; the advertising agencies will include a
form entitled "Request for Clearance of Advertising Claims" to obtain the
signatures verifying that the source of the information has the data to support
the claim (i.e. that the source of the information has a reasonable basis,
including test data, upon which to verify that the claim is true).

5.1.2 Prior to submitting advertising material to the appropriate department for
review, the advertising agency will cross-reference each claim with the source
of material upon which it is based. A "Request for Clearance of Advertising
Claims" form will be addressed to each of the areas that provided the
information on which the claims are based. The text containing the claims, which
are of concern to each reviewer, will be circled upon his/her copy of the
advertisement and reproduced copies of documents from which the claim is derived
will be attached. (The copy submitted to the Office of the General Counsel will
have all claims circled.) The request for clearance form will list the page
numbers of the copy that contain claims or concerns to the particular reviewer.

In addition to specific claims review, information copies of the advertisements
are also to be provided to the Engineering Office, Product Design Office and
Product Planning Office and Vehicle Compliance & Safety Affairs.

5.1.3 The approval of a claim at one point in time during the model year

<PAGE>   38

will not require the claim to be resubmitted for approval at a later date, if
the advertising department has a reasonable basis to determine that the
substantiation for the prior approval remains. However, the claim must be
resubmitted to the Office of General Counsel (preferably directed to the
attorney who initially cleared the claim for use) indicating the desire to reuse
the claim as well as any new circumstances that might affect the claim.

The standard of review may vary according to the intended use of the
advertisement. A statement made in a salesperson training film may be acceptable
for salespersons, but not for consumers. Thus, approval of an advertisement
claim in one instance may not mean that the claim is approved for all purposes -
this review procedure must be conducted again.

5.1.4 Advertising agencies will use no claim, comparison, or other statement of
fact that is not based upon documented information, unless they have made
arrangements in advance to have the supporting data developed before the
advertisement is circulated for clearance.

5.1.5 The advertising agency will establish a "reply required date" and note it
upon the "Request for Clearance of Advertising" forms. The "reply required date"
will be no less than 5 business days, unless the advertising or merchandising
manager submits a special request for a shorter review period.

5.1.6 Any information that is preliminary in nature, including any engineering
preview books, must be so identified and can not be used as the basis of any
advertising claims.

5.2 Review of Proposed Advertising Material

5.2.1 Each area that reviews proposed advertising material (as set forth Exhibit
6.2) will verify it has sufficient information in its files to substantiate the
documents the agency used as a basis for the claim. The reviewer's signature
opposite the page number and the "Request for Clearance of Advertising" form
signifies that the person signing will be able to provide data to support a
claim if requested. When reviewers are not able to support a claim because of
its content or context, this should be so noted on the Request for Clearance
Form.

For all Automotive Advertising

5.2.1.1 The Engineering Office reviews any claim or statement of fact which is
based upon documents provided by or information obtained from that office. This
information may include but is not limited to the following:

AAMA specifications
Design information
Engineering feature books
Engineering standards
Licensing data
Test data

5.2.1.2 The Product Planning Office reviews all claims to assure the model
applicability of styling and engineering features, the appropriateness of
product content and merchandising emphasis, and the proper use of the

<PAGE>   39

terminology used to describe product concepts (other than engineering
nomenclature).

5.2.1.3 The Product Design Office reviews advertising material for accurate
graphic or verbal description of styling features, accents or other styling
characteristics.

5.2.1.4 The Vehicle Compliance and Safety Affairs Office reviews in the case
of any statements related to vehicle safety or emissions production or other
regulatory compliance requirements.

5.2.1.5 The Engineering Office reviews in the case of any statements related
to manufacturing operations or vehicle safety compliance as well as claims
related to quality practices or experiences.

5.2.1.6 Subsidiary operations (e.g. Chrysler Canada Ltd.) reviews in the
case of any statements related to subsidiary operations.

5.2.1.7 Controller's Office Product and Cost Analysis reviews for approval and
provides documentation for all claims related to price implications and
validates these claims for accuracy indicating any restrictions as to timing
for a particular ad.

5.2.1.8 The Service Division reviews for approval of all service-oriented
advertising claims or advertising claims related to warranty practices.

5.2.1.9 The Parts Division reviews for approval of any MOPAR parts claims.

For All Automotive and Non-Automotive Advertising

5.2.1.10 Advertising material containing references of a general nature not
related directly to any of the above or to any specific corporate activity is
reviewed by the responsible advertising manager. He/she is responsible for the
clearance of all claims involving comparisons with competitive products when
the competitive data is obtained from a non-corporate source.

5.2.1.11 Office of General Counsel reviews all advertising for apparent legal
flaws and provides opinions as to whether all of the material that might be
considered a claim is identified and whether the substantiation is acceptable.
They also comment upon the nature and degree of risk involved in each
advertisement.

5.2.2 Immediately upon receiving a "Request for Clearance of Advertising"
form, reviewers should determine if they will be able to meet the "reply
required date." If the date indicated cannot be met, the advertising or
merchandising manager should be contacted so that suitable alternate
arrangements can be made.

5.2.3 Upon completion of the reviews described above, the responsible
advertising or merchandising manager reviews the comments with the agency and
provides guidance relative to the resolution of the comments.

Each advertising agency is responsible for maintaining in numerical order a
copy of each approved advertisement along with all signed Request for
Clearance forms. Each of the reviewers of the advertising material must
maintain files of the data used to support their signed Request for

<PAGE>   40

Clearance forms.

5.3 Final Review

Upon obtaining final approval from all affected activities, the advertising
agency reviews the complete file with the advertising or merchandising
manager. A Summary of Claim Reviews sheet is used for this purpose. Prior to
authorizing the use of the ad, the advertising or merchandising department
determines that signed clearances have been obtained from all the activities
referenced above and that signed Request for Clearance forms are available in
the advertising agency office files; this is accomplished by reviewing a
Summary of Claim Reviews sheet cross-referenced to the proof of the
advertisement. The advertising or merchandising manager authorizes in writing
the use of the advertising material based upon the final review.

5.4 Non-Automotive Advertising

All other advertising must be subject to reviews similar to car and truck
advertising. Activity heads responsible for such advertising must assure that
adequate evidence is available to support all claims, comparisons, and other
statements of fact. Local procedures must be developed that achieve results
comparable to the method described here. This is particularly important in the
case of advertising which is for the purpose of seeking new dealers or
distributors for our various products.

5.5 Retention Requirements

Each of the reviewers of advertising material must maintain files of Request
for Clearance forms in advertisement number order (internal agency number).

Each advertising agency is responsible for maintaining in numerical order a
copy of each approved advertisement along with all signed Request for
Clearance forms.

5.6 Conflicts or Change of Procedures

Any changes to the requirements contained in this procedure must be reviewed
with the Office of the General Counsel prior to its implementation or use. Any
other concerns involving this procedure should also be reviewed with the
Office of the General Counsel.

6.0 Exhibits

6.1 Advertising and Merchandising Departments Having Responsibility for
Compliance

6.2 Chart of Responsibilities for the Content of Automotive Product
Advertising Claims

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