Document:

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                                                                    EXHIBIT 10.3

                          RIGHTNOW TECHNOLOGIES, INC.
                           2000 STOCK INCENTIVE PLAN

     Section 1.  Purpose.  The purpose of the RightNow Technologies, Inc. 2000
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Stock Incentive Plan (the "Plan") is to promote the interests of RightNow
Technologies, Inc. (the "Company") and its stockholders by aiding the Company in
attracting, retaining and providing incentives to employees, officers, directors
who are not also employees ("Non-Employee Directors"), consultants and
independent contractors.

     Section 2.  Definitions.  As used in the Plan, the following terms shall
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have the meanings set forth below:

          "Affiliate" shall mean (i) any entity that, directly or indirectly
     through one or more intermediaries, is controlled by the Company, and (ii)
     any entity in which the Company has a significant equity interest, as
     determined by the Committee.

          "Award" shall mean any Option, Stock Appreciation Right, Restricted
     Stock, Restricted Stock Unit, Performance Award or other Stock-Based Award
     granted under the Plan.

          "Award Agreement" shall mean any written agreement, contract or other
     instrument or document evidencing any Award granted under the Plan.

          "Code" shall mean the Internal Revenue Code of 1986, as amended from
     time to time, and any regulations promulgated thereunder.

          "Committee" shall mean either the Board of Directors of the Company
     (the "Board") or a committee of the Board appointed by the Board to
     administer the Plan and composed of not less than two directors, each of
     whom is a "Non-Employee Director" within the meaning of Rule 16b-3 (which
     term "Non-Employee Director" is defined in this paragraph for purposes of
     the definition of "Committee" only and is not intended to define such term
     as used elsewhere in the Plan) and each of whom is an "outside director"
     within the meaning of Section 162(m) of the Code.

          "Eligible Person" shall mean any employee, officer, director
     (including any Non-Employee Director), consultant or independent contractor
     providing services or other benefits to the Company or any Affiliate who
     the Committee determines to be an Eligible Person.

          "Fair Market Value" shall mean, with respect to any property
     (including, without limitation, any Shares or other securities), the fair
     market value of such property determined by such methods or procedures as
     shall be established from time to time by the Committee. Notwithstanding
     the foregoing, unless otherwise determined by the Committee, the Fair
     Market Value of Shares on a given date for purposes of the Plan
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     shall not be less than: (i) the closing price as reported for composite
     transactions, if the Shares are then listed on a national securities
     exchange; (ii) the last sale price, if the Shares are then quoted on the
     NASDAQ National Market; or (iii) in all other cases, the average of the
     closing representative bid and asked prices of the Shares, all on the date
     as of which Fair Market Value is being determined. If on a given date the
     Shares are not traded in an established securities market, the Committee
     shall make a good faith attempt to satisfy the requirements of this clause
     and in connection therewith shall take such action as it deems necessary or
     advisable.

          "Incentive Stock Option" shall mean an option granted under Section
     6(a) of the Plan that is intended to meet the requirements of Section 422
     of the Code or any successor provision.

          "Non-Qualified Stock Option" shall mean an option granted under
     Section 6(a) of the Plan that is not intended to be an Incentive Stock
     Option.

          "Option" shall mean an Incentive Stock Option or a Non-Qualified Stock
     Option, and shall include Reload Options.

          "Other Stock-Based Award" shall mean any right granted under Section
     6(e) of the Plan.

          "Participant" shall mean an Eligible Person designated to be granted
     an Award under the Plan.

          "Performance Award" shall mean any right granted under Section 6(d) of
     the Plan.

          "Person" shall mean any individual, corporation, partnership,
     association or trust.

          "Reload Option" shall mean any Option granted under Section 6(a)(iv)
     of the Plan.

          "Restricted Stock" shall mean any Share granted under Section 6(c) of
     the Plan.

          "Restricted Stock Unit" shall mean any unit granted under Section 6(c)
     of the Plan evidencing the right to receive a Share (or a cash payment
     equal to the Fair Market Value of a Share) at some future date.

          "Rule 16b-3" shall mean Rule 16b-3 promulgated by the Securities and
     Exchange Commission under the Securities Exchange Act of 1934, as amended.

          "Shares" shall mean shares of Common Stock, $.001 par value, of the
     Company, or such other securities or property as may become subject to
     Awards pursuant to an adjustment made under Section 4(c) of the Plan.

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          "Stock Appreciation Right" shall mean any right granted under Section
     6(b) of the Plan.

     Section 3.  Administration.
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          (a) Power and Authority of the Committee.  The Plan shall be
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     administered by the Committee.  Subject to the terms of the Plan and
     applicable law, the Committee shall have full power and authority to: (i)
     designate Participants; (ii) determine the type or types of Awards to be
     granted to each Participant under the Plan; (iii) determine the number of
     Shares to be covered by (or with respect to which payments, rights or other
     matters are to be calculated in connection with) each Award; (iv) determine
     the terms and conditions of any Award or Award Agreement; (v) amend the
     terms and conditions of any Award or Award Agreement and accelerate the
     exercisability of any Award or the lapse of restrictions relating to any
     Award; (vi) determine whether, to what extent and under what circumstances
     Awards may be exercised in cash, Shares, other securities, other Awards or
     other property, or canceled, forfeited or suspended; (vii) determine
     whether, to what extent and under what circumstances cash, Shares, other
     securities, other Awards, other property and other amounts payable with
     respect to an Award under the Plan shall be deferred either automatically
     or at the election of the holder thereof or the Committee; (viii) interpret
     and administer the Plan and any Award made under or instrument or
     agreement, including an Award Agreement, relating to the Plan; (ix)
     establish, amend, suspend or waive such rules and regulations and appoint
     such agents as it shall deem appropriate for the proper administration of
     the Plan; and (x) make any other determination and take any other action
     that the Committee deems necessary or desirable for the administration of
     the Plan.  Unless otherwise expressly provided in the Plan, all
     designations, determinations, interpretations and other decisions under or
     with respect to the Plan or any Award shall be within the sole discretion
     of the Committee, may be made at any time and shall be final, conclusive
     and binding upon any Participant, any holder or beneficiary of any Award
     and any employee of the Company or any Affiliate.

          (b) Delegation.  The Committee may delegate to one or more officers of
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     the Company or any Affiliate or a committee of such officers the authority,
     subject to such terms and limitations as the Committee shall determine, to
     grant Awards to Eligible Persons who are not officers or directors of the
     Company for purposes of Section 16 of the Securities Exchange Act of 1934,
     as amended.

     Section 4.  Shares Available for Awards.
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          (a) Shares Available.  Subject to adjustment as provided in Section
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     4(c), the total number of Shares available for granting Awards under the
     Plan shall be 3,500,000, plus an automatic annual increase on the first day
     of each of the Company's fiscal years beginning in 2001 and ending in 2005
     equal to the lesser of (i) 500,000 shares of Common Stock or (ii) three
     percent of the number of shares of Common Stock

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     outstanding on the last day of the immediately preceding fiscal year.
     Shares to be issued under the Plan may be either authorized but unissued
     Shares or Shares acquired in the open market or otherwise. Any Shares that
     are used by a Participant as full or partial payment to the Company of the
     purchase price relating to an Award, or in connection with the satisfaction
     of tax obligations relating to an Award, shall again be available for
     granting Awards (other than Incentive Stock Options) under the Plan. If any
     Shares covered by an Award or to which an Award relates are not purchased
     or are forfeited, or if an Award otherwise terminates without delivery of
     any Shares, then the number of Shares counted against the aggregate number
     of Shares available under the Plan with respect to such Award, to the
     extent of any such forfeiture or termination, shall again be available for
     granting Awards under the Plan.

          (b) Accounting for Awards.  For purposes of this Section 4, if an
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     Award entitles the holder thereof to receive or purchase Shares, the number
     of Shares covered by such Award or to which such Award relates shall be
     counted on the date of grant of such Award against the aggregate number of
     Shares available for granting Awards under the Plan. Such Shares may again
     become available for granting Awards under the Plan pursuant to the
     provisions of Section 4(a) of the Plan, subject to the limitations set
     forth in Section 4(c) of the Plan.

          (c) Adjustments. In the event that the Committee shall determine that
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     any dividend or other distribution (whether in the form of cash, Shares,
     other securities or other property), recapitalization, stock split, reverse
     stock split, reorganization, merger, consolidation, split-up, spin-off,
     combination, repurchase or exchange of Shares or other securities of the
     Company, issuance of warrants or other rights to purchase Shares or other
     securities of the Company, or other similar corporate transaction or event
     affects the Shares such that an adjustment is determined by the Committee
     to be appropriate in order to prevent dilution or enlargement of the
     benefits or potential benefits intended to be made available under the
     Plan, then the Committee shall, in such manner as it may deem equitable,
     adjust any or all of (i) the number and type of Shares (or other securities
     or other property) that thereafter may be made the subject of Awards, (ii)
     the number and type of Shares (or other securities or other property)
     subject to outstanding Awards, and (iii) the purchase or exercise price
     with respect to any Award; provided, however, that the number of Shares
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     covered by any Award or to which such Award relates shall always be a whole
     number.

          (d) Award Limitations Under the Plan.  No Eligible Person may be
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     granted any Award or Awards, the value of which is based solely on an
     increase in the value of the Shares after the date of grant of such Awards,
     for more than 1,000,000 Shares, subject to adjustment as provided in the
     Plan, in the aggregate in any calendar year. The foregoing annual
     limitation specifically includes the grant of any "performance-based"
     Awards within the meaning of Section 162(m) of the Code.

     Section 5.  Eligibility.  Any Eligible Person of the Company or any
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Affiliate shall be eligible to be designated a Participant.  In determining
which Eligible Persons shall receive an

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Award and the terms of any Award, the Committee may take into account the nature
of the services rendered by the respective Eligible Persons, their present and
potential contributions to the success of the Company or such other factors as
the Committee, in its discretion, shall deem relevant. Notwithstanding the
foregoing, an Incentive Stock Option may be granted only to full-time or part-
time employees (which term as used herein includes, without limitation, officers
and directors who are also employees), and an Incentive Stock Option shall not
be granted to an employee of an Affiliate unless such Affiliate is also a
"subsidiary corporation" of the Company within the meaning of Section 424(f) of
the Code or any successor provision.

     Section 6.  Awards.
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          (a)  Options.  The Committee is hereby authorized to grant Options to
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     Participants with the following terms and conditions and with such
     additional terms and conditions not inconsistent with the provisions of the
     Plan as the Committee shall determine:

               (i)   Exercise Price.  The purchase price per Share purchasable
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          under an Option shall be determined by the Committee; provided,
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          however, that the purchase price for Shares underlying Incentive Stock
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          Options shall not be less than 100% of the Fair Market Value of a
          Share on the date of grant of such Incentive Stock Option.

               (ii)  Option Term.  The term of each Option shall be fixed by
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          the Committee.

               (iii) Time and Method of Exercise.  The Committee shall
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          determine the time or times at which an Option may be exercised in
          whole or in part and the method or methods by which, and the form or
          forms (including, without limitation, cash, Shares, other securities,
          other Awards or other property, or any combination thereof, having a
          Fair Market Value on the exercise date equal to the relevant exercise
          price) in which, payment of the exercise price with respect thereto
          may be made or deemed to have been made.

               (iv)  Reload Options.  The Committee may grant Reload Options,
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          separately or together with another Option, pursuant to which, subject
          to the terms and conditions established by the Committee and any
          applicable requirements of Rule 16b-3 or any other applicable law, the
          Participant would be granted a new Option when the payment of the
          exercise price of a previously granted Option is made by the delivery
          of Shares owned by the Participant pursuant to Section 6(a)(iii)
          hereof or the relevant provisions of another plan of the Company,
          and/or when Shares are tendered or forfeited as payment of the amount
          to be withheld under applicable tax laws in connection with the
          exercise of an Option, which new Option would be an option to purchase
          the number of Shares not exceeding the sum of (A) the number of Shares
          so provided as consideration upon the exercise of the previously
          granted Option to which such Reload Option relates and (B) the

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          number of Shares so tendered or forfeited, if any, as payment of the
          amount to be withheld under applicable tax laws in connection with the
          exercise of the Option to which such Reload Option relates. Reload
          Options may be granted with respect to Options previously granted
          under this Plan or any other stock option plan of the Company or any
          of its Affiliates (which shall explicitly include plans assumed by the
          Company in connection with mergers and the like), or may be granted in
          connection with any Option granted under this Plan or any other stock
          option plan of the Company or any of its Affiliates at the time of
          such grant. Reload Options shall have a per share exercise price equal
          to the Fair Market Value as of the date of grant of the new Option.
          Any Reload Option shall be subject to availability of sufficient
          Shares for grant under the Plan.

          (b)  Stock Appreciation Rights.  The Committee is hereby authorized
               -------------------------
     to grant Stock Appreciation Rights to Participants subject to the terms of
     the Plan and any applicable Award Agreement. A Stock Appreciation Right
     granted under the Plan shall confer on the holder thereof a right to
     receive upon exercise thereof the excess of (i) the Fair Market Value of
     one Share on the date of exercise (or, if the Committee shall so determine,
     at any time during a specified period before or after the date of exercise)
     over (ii) the grant price of the Stock Appreciation Right as specified by
     the Committee, which price shall not be less than 100% of the Fair Market
     Value of one Share on the date of grant of the Stock Appreciation Right.
     Subject to the terms of the Plan and any applicable Award Agreement, the
     grant price, term, methods of exercise, dates of exercise, methods of
     settlement and any other terms and conditions of any Stock Appreciation
     Right shall be as determined by the Committee. The Committee may impose
     such conditions or restrictions on the exercise of any Stock Appreciation
     Right as it may deem appropriate.

          (c)  Restricted Stock and Restricted Stock Units.  The Committee is
               -------------------------------------------
     hereby authorized to grant Restricted Stock and Restricted Stock Units to
     Participants with the following terms and conditions and with such
     additional terms and conditions not inconsistent with the provisions of the
     Plan as the Committee shall determine:

               (i)  Restrictions.  Shares of Restricted Stock and Restricted
                    ------------
          Stock Units shall be subject to such restrictions as the Committee may
          impose (including, without limitation, any limitation on the right to
          vote a Share of Restricted Stock or the right to receive any dividend
          or other right or property with respect thereto), which restrictions
          may lapse separately or in combination at such time or times, in such
          installments or otherwise as the Committee may deem appropriate.

               (ii) Stock Certificates; Delivery of Shares.  Any Restricted
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          Stock granted under the Plan shall be evidenced by issuance of a stock
          certificate or certificates, which certificate or certificates shall
          be held by the Company. Such certificate or certificates shall be
          registered in the name of the Participant and shall bear an
          appropriate legend referring to the restrictions applicable to such

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          Restricted Stock. Promptly upon the lapse or waiver of applicable
          restrictions, Shares representing Restricted Stock that is no longer
          subject to restrictions shall be delivered to the holder thereof. In
          the case of Restricted Stock Units, no Shares shall be issued at the
          time such Awards are granted. Upon the lapse or waiver of restrictions
          and the restricted period relating to Restricted Stock Units
          evidencing the right to receive Shares, such Shares shall be issued
          and delivered to the holders of the Restricted Stock Units.

               (iii)  Forfeiture.  Except as otherwise determined by the
                      ----------
          Committee, upon a Participant's termination of employment (as
          determined under criteria established by the Committee) during the
          applicable restriction period, all Shares of Restricted Stock and all
          Restricted Stock Units held by the Participant at such time shall be
          forfeited and reacquired by the Company; provided, however, that the
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          Committee may, when it finds that a waiver would be in the best
          interest of the Company, waive in whole or in part any or all
          remaining restrictions with respect to Shares of Restricted Stock or
          Restricted Stock Units.

          (d) Performance Awards.  The Committee is hereby authorized to grant
              ------------------
     Performance Awards to Participants subject to the terms of the Plan and any
     applicable Award Agreement.  A Performance Award granted under the Plan (i)
     may be denominated or payable in cash, Shares (including, without
     limitation, Restricted Stock and Restricted Stock Units), other securities,
     other Awards or other property and (ii) shall confer on the holder thereof
     the right to receive payments, in whole or in part, upon the achievement of
     such performance goals during such performance periods as the Committee
     shall establish.  Subject to the terms of the Plan and any applicable Award
     Agreement, the performance goals to be achieved during any performance
     period, the length of any performance period, the amount of any Performance
     Award granted, the amount of any payment or transfer to be made pursuant to
     any Performance Award and any other terms and conditions of any Performance
     Award shall be determined by the Committee.

          (e) Other Stock-Based Awards.  The Committee is hereby authorized to
              ------------------------
     grant to Participants such other Awards that are denominated or payable in,
     valued in whole or in part by reference to, or otherwise based on or
     related to, Shares (including, without limitation, securities convertible
     into Shares), as are deemed by the Committee to be consistent with the
     purpose of the Plan; provided, however, that such grants must comply with
                          --------  -------
     applicable law.  Subject to the terms of the Plan and any applicable Award
     Agreement, the Committee shall determine the terms and conditions of such
     Awards. Shares or other securities delivered pursuant to a purchase right
     granted under this Section 6(e) shall be purchased for such consideration,
     which may be paid by such method or methods and in such form or forms
     (including, without limitation, cash, Shares, other securities, other
     Awards or other property or any combination thereof), as the Committee
     shall determine.

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     (f)  General.
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          (i)   No Cash Consideration for Awards.  Awards shall be granted for
                --------------------------------
          no cash consideration or for such minimal cash consideration as may be
          required by applicable law.

          (ii)  Awards May Be Granted Separately or Together.  Awards may, in
                --------------------------------------------
     the discretion of the Committee, be granted either alone or in addition to,
     in tandem with or in substitution for any other Award or any award granted
     under any plan of the Company or any Affiliate other than the Plan. Awards
     granted in addition to or in tandem with other Awards or in addition to or
     in tandem with awards granted under any such other plan of the Company or
     any Affiliate may be granted either at the same time as or at a different
     time from the grant of such other Awards or awards.

          (iii) Forms of Payment under Awards.  Subject to the terms of the
                -----------------------------
     Plan and of any applicable Award Agreement, payments or transfers to be
     made by the Company or an Affiliate upon the grant, exercise or payment of
     an Award may be made in such form or forms as the Committee shall determine
     (including, without limitation, cash, Shares, other securities, other
     Awards or other property or any combination thereof), and may be made in a
     single payment or transfer, in installments or on a deferred basis, in each
     case in accordance with rules and procedures established by the Committee.
     Such rules and procedures may include, without limitation, provisions for
     the payment or crediting of reasonable interest on installment or deferred
     payments.

          (iv)  Limits on Transfer of Awards.  No Award and no right under any
                ----------------------------
     such Award shall be transferable by a Participant otherwise than by will or
     by the laws of descent and distribution; provided, however, that, if so
                                              --------  -------
     determined by the Committee, a Participant may, in the manner established
     by the Committee, transfer Options (other than Incentive Stock Options) or
     designate a beneficiary or beneficiaries to exercise the rights of the
     Participant and receive any property distributable with respect to any
     Award upon the death of the Participant. Except as otherwise provided in
     any applicable Award or amendment thereto (other than an Award Agreement
     relating to an Incentive Stock Option), pursuant to terms determined by the
     Committee, each Award or right under any Award shall be exercisable during
     the Participant's lifetime only by the Participant or, if permissible under
     applicable law, by the Participant's guardian or legal representative.
     Except as otherwise provided in any applicable Award Agreement or amendment
     thereto (other than an Award Agreement or amendment thereto relating to an
     Incentive Stock Option), no Award or right under any such Award may be
     pledged, alienated, attached or otherwise encumbered, and any purported
     pledge, alienation, attachment or encumbrance thereof shall be void and
     unenforceable against the Company or any Affiliate.

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               (v)  Term of Awards.  The term of each Award shall be for such
                    --------------
          period as may be determined by the Committee.

               (vi) Restrictions; Securities Exchange Listing. All certificates
                    -----------------------------------------
          for Shares or other securities delivered under the Plan pursuant to
          any Award or the exercise thereof shall be subject to such stop
          transfer orders and other restrictions as the Committee may deem
          advisable under the Plan or the rules, regulations and other
          requirements of the Securities and Exchange Commission and any
          applicable federal or state securities laws, and the Committee may
          cause appropriate entries to be made or legend or legends to be
          affixed on any such certificates to reflect such restrictions. If the
          Shares or other securities are listed on a securities exchange, the
          Company shall not be required to deliver any Shares or other
          securities covered by an Award unless and until such Shares or other
          securities have been listed on such securities exchange.

     (g)  Directors' Options.
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          (i)  Annual Grant. Each Non-Employee Director shall receive annually
               ------------
          on the date of each annual stockholders' meeting Non-Qualified Options
          to purchase 5,000 Shares. The exercise price for the Shares shall be
          the Fair Market Value of the Shares on the date of the grant. Each
          Option shall become exercisable immediately upon grant, shall be
          exercisable for 10 years following the date of grant and shall be
          generally subject to the terms and conditions set forth in the Plan.

          (ii) Options in Lieu of Directors' Fees.  Upon appointment or initial
               ----------------------------------
          election to the Board, each Non-Employee Director shall receive an
          Option to purchase 20,000 Shares.  The exercise price for the Shares
          shall be the Fair Market Value of the Shares on the date of grant.
          Each Option shall become exercisable in eight installments of 2,500
          Shares every three months from the date of grant, shall be exercisable
          for 10 years following the date of grant and shall be generally
          subject to the terms and conditions set forth in the Plan.

          (iii) No Limitation on Other Awards.  The provisions of this Section
                -----------------------------
          6(g) shall not prevent the Committee from granting other and
          additional Awards to Non-Employee Directors, subject only to the terms
          and conditions set forth in the Plan.

     Section 7.  Amendment and Termination; Adjustments.  Except to the extent
                 --------------------------------------
prohibited by applicable law and unless otherwise expressly provided in an Award
Agreement or in the Plan:

          (a) Amendments to the Plan.  The Board may amend, alter, suspend,
              ----------------------
     discontinue or terminate the Plan; provided, however, that, notwithstanding
                                        --------  -------
     any other provision of the Plan or any Award Agreement, without the
     approval of the stockholders

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     of the Company, no such amendment, alteration, suspension, discontinuation
     or termination shall be made that, absent such stockholder approval:

            (i)   would cause Rule 16b-3 or Section 162(m) of the Code to become
          unavailable with respect to the Plan;

            (ii)  would violate the rules or regulations of the NASDAQ National
          Market, any other securities exchange or the National Association of
          Securities Dealers, Inc. that are applicable to the Company; or

            (iii) would cause the Company to be unable, under the Code, to
          grant Incentive Stock Options under the Plan.

          (b) Amendments to Awards.  The Committee may waive any conditions of
              --------------------
     or rights of the Company under any outstanding Award, prospectively or
     retroactively.  The Committee may not amend, alter, suspend, discontinue or
     terminate any outstanding Award, prospectively or retroactively, without
     the consent of the Participant or holder or beneficiary thereof, except as
     otherwise herein provided or in the Award Agreement.

          (c) Correction of Defects, Omissions and Inconsistencies.  The
              ----------------------------------------------------
     Committee may correct any defect, supply any omission or reconcile any
     inconsistency in the Plan or any Award in the manner and to the extent it
     shall deem desirable to carry the Plan into effect.

     Section 8.  Income Tax Withholding; Tax Bonuses.
                 -----------------------------------

          (a) Withholding.  In order to comply with all applicable federal or
              -----------
     state income tax laws or regulations, the Company may take such action as
     it deems appropriate to ensure that all applicable federal or state
     payroll, withholding, income or other taxes that are the sole and absolute
     responsibility of a Participant are withheld or collected from such
     Participant. In order to assist a Participant in paying all or a portion of
     the federal and state taxes to be withheld or collected upon exercise or
     receipt of (or the lapse of restrictions relating to) an Award, the
     Committee, in its discretion and subject to such additional terms and
     conditions as it may adopt, may permit the Participant to satisfy such tax
     obligation by (i) electing to have the Company withhold a portion of the
     Shares otherwise to be delivered upon exercise or receipt of (or the lapse
     of restrictions relating to) such Award with a Fair Market Value equal to
     the amount of such taxes or (ii) delivering to the Company Shares other
     than Shares issuable upon exercise or receipt of (or the lapse of
     restrictions relating to) such Award with a Fair Market Value equal to the
     amount of such taxes. The election, if any, must be made on or before the
     date that the amount of tax to be withheld is determined.

          (b) Tax Bonuses.  The Committee, in its discretion, shall have the
              -----------
     authority, at the time of grant of any Award under this Plan or at any time
     thereafter, to approve cash bonuses to designated Participants to be paid
     upon their exercise or receipt of (or the

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     lapse of restrictions relating to) Awards in order to provide funds to pay
     all or a portion of federal and state taxes due as a result of such
     exercise or receipt (or the lapse of restrictions relating to) Awards in
     order to provide funds to pay all or a portion of federal and state taxes
     due as a result of such exercise or receipt (or the lapse of such
     restrictions). The Committee shall have full authority in its discretion to
     determine the amount of any such tax bonus.

     Section 9.  General Provisions.
                 ------------------

          (a) No Rights to Awards.  No Eligible Person, Participant or other
              -------------------
     Person shall have any claim to be granted any Award under the Plan, and
     there is no obligation for uniformity of treatment of Eligible Persons,
     Participants or holders or beneficiaries of Awards under the Plan. The
     terms and conditions of Awards need not be the same with respect to
     different Participants.

          (b) Award Agreements.  No Participant will have rights under an Award
              ----------------
     granted to such Participant unless and until an Award Agreement shall have
     been duly executed on behalf of the Company.

          (c) No Rights of Stockholders.  Except with respect to Restricted
              -------------------------
     Stock and other grants of Common Stock of the Company, neither a
     Participant nor the Participant's legal representative shall be, or shall
     have any of the rights and privileges of, a stockholder of the Company in
     respect of any Shares issuable upon the exercise or payment of any Award,
     in whole or in part, unless and until the Shares have been issued.

          (d) No Limit on Other Compensation Arrangements.  Nothing contained in
              -------------------------------------------
     the Plan shall prevent the Company or any Affiliate from adopting or
     continuing in effect other or additional compensation arrangements, and
     such arrangements may be either generally applicable or applicable only in
     specific cases.

          (e) No Right to Employment.  The grant of an Award shall not be
              ----------------------
     construed as giving a Participant the right to be retained in the employ,
     or as giving a Non-Employee Director the right to continue as a director,
     of the Company or any Affiliate, nor will it affect in any way the right of
     the Company or an Affiliate to terminate such employment or the term of a
     Non-Employee Director at any time, with or without cause. In addition, the
     Company or an Affiliate may at any time dismiss a Participant from
     employment or terminate the term of a Non-Employee Director free from any
     liability or any claim under the Plan, unless otherwise expressly provided
     in the Plan or in any Award Agreement.

          (f) Governing Law.  The validity, construction and effect of the
              -------------
     Plan and any rules and regulations relating to the Plan shall be determined
     in accordance with the laws of the State of Delaware.

                                       11
<PAGE>

            (g) Severability.  If any provision of the Plan or any Award is or
                ------------
     becomes or is deemed to be invalid, illegal or unenforceable in any
     jurisdiction or would disqualify the Plan or any Award under any law deemed
     applicable by the Committee, such provision shall be construed or deemed
     amended to conform to applicable laws, or if it cannot be so construed or
     deemed amended without, in the determination of the Committee, materially
     altering the purpose or intent of the Plan or the Award, such provision
     shall be stricken as to such jurisdiction or Award, and the remainder of
     the Plan or any such Award shall remain in full force and effect.

            (h) No Trust or Fund Created.  Neither the Plan nor any Award shall
                ------------------------
     create or be construed to create a trust or separate fund of any kind or a
     fiduciary relationship between the Company or any Affiliate and a
     Participant or any other Person.  To the extent that any Person acquires a
     right to receive payments from the Company or any Affiliate pursuant to an
     Award, such right shall be no greater than the right of any unsecured
     general creditor of the Company or any Affiliate.

            (i) No Fractional Shares.  No fractional Shares shall be issued or
                --------------------
     delivered pursuant to the Plan or any Award, and the Committee shall
     determine whether cash shall be paid in lieu of any fractional Share or
     whether such fractional Share or any rights thereto shall be canceled,
     terminated or otherwise eliminated.

            (j) Headings.  Headings are given to the Sections and subsections
                --------
     of the Plan solely as a convenience to facilitate reference. Such headings
     shall not be deemed in any way material or relevant to the construction or
     interpretation of the Plan or any provision thereof.

            (k) Section 16 Compliance.  The Plan is intended to comply in all
                ---------------------
     respects with Rule 16b-3 or any successor provision, as in effect from time
     to time, and in all events the Plan shall be construed in accordance with
     the requirements of Rule 16b-3.  If any Plan provision does not comply with
     Rule 16b-3 as hereafter amended or interpreted, the provision shall be
     deemed inoperative.  The Board, in its absolute discretion, may bifurcate
     the Plan so as to restrict, limit or condition the use of any provision of
     the Plan with respect to persons who are officers or directors subject to
     Section 16 of the Securities and Exchange Act of 1934, as amended, without
     so restricting, limiting or conditioning the Plan with respect to other
     Participants.

     Section 10.  Effective Date of the Plan.  The Plan shall be effective as of
                  --------------------------
the date (the "Effective Date") immediately prior to the date on which the
Company's registration statement relating to its initial public offering of
Common Stock is declared effective by the Securities and Exchange Commission,
subject to approval by the Company's stockholders in accordance with applicable
law.

     Section 11.  Term of the Plan.  Awards shall be granted under the Plan only
                  ----------------
during a 10-year period beginning on the Effective Date of the Plan.  However,
unless otherwise expressly provided in the Plan or in an applicable Award
Agreement, any Award theretofore granted may

                                       12
<PAGE>

extend beyond the end of such 10-year period, and the authority of the Committee
provided for hereunder with respect to the Plan and any Awards, and the
authority of the Board to amend the Plan, shall extend beyond the end of such
period.

                                       13<PAGE>

                                                                    EXHIBIT 10.6

                                LEASE AGREEMENT

THIS LEASE (this "Lease") is made as of July 10, 2000  by and between Genesis
Partners, LLC of  Bozeman, Montana, herein referred to as "Landlord", and Right
Now Technologies, Inc., a Montana corporation, of Bozeman, Montana, hereinafter
referred to as "Tenant".

WITNESSETH:

     1.  Leased Property.  Landlord hereby leases to Tenant the office building
         ----------------
located on the real property in Gallatin County, Montana more particularly
described on attached Exhibit A whose address is 40 Enterprise Blvd., Bozeman,
Montana, consisting of approximately 29,724 square feet together with (i) the
non-exclusive right of ingress and egress for Tenant and its employees, agents,
invitees and contractors between the building and the nearest public streets as
depicted on attached Exhibit B, and (ii) the right to use the parking as
depicted on attached Exhibit A for its employees, agents, invitees and
contractors in common with others (the "premises").  Landlord represents and
agrees that the parking lot will provide, at all times during the term of this
Lease, a parking ratio of not less than 3.5 spaces per 1000 square feet of
rentable square footage in buildings whose tenants are or will be using the
parking lot.

     2.  Terms of Lease.  The primary term of this Lease shall be for one
         ---------------
hundred twenty (120) months commencing on the day the Temporary Occupancy Permit
is obtained from the City of Bozeman, estimated to be approximately 1st day of
April, 2001, and ending one hundred twenty (120) months later, or sooner
terminated as herein provided.

     3.  Option to Extend. Upon expiration of the primary term of this Lease,
         -----------------
Tenant is granted an option to extend the term of this Lease for one (1)
additional one hundred twenty (120) month period, (an "extension term") upon the
same terms and conditions as are included in this Lease, subject, however, to
renegotiation of the rent provided in paragraph 4 of this Lease. The primary
term and the extension terms will be collectively referred to in this Lease as
the "term." Tenant shall notify Landlord within not less than one hundred twenty
(120) days prior to the expiration of the primary term of this Lease or prior to
the expiration of each extension term of Tenant's exercise of its option to
extend this Lease, provided that in the circumstances described in paragraph 13,
the options to extend the term may be exercised earlier as provided in paragraph
13, and if the option to
<PAGE>

extend is exercised earlier as provided in paragraph 13, nevertheless, the
rental payable as provided in paragraph 4 shall be determined at the time and in
the manner provided in paragraph 4 and this paragraph 3. During the following
sixty (60) day period, Tenant and Landlord shall negotiate and arrive at an
agreement or disagreement of the amount of rent to be paid during the applicable
extension term. If Landlord and Tenant agree upon the rent to be paid during the
applicable extension term, Landlord and Tenant shall at the end of the sixty
(60) day period enter into a new written lease or an amendment agreement setting
forth the amount of rental Tenant shall be required to pay pursuant paragraph 4
for the applicable extension term and any other additional terms to which
Landlord and Tenant have agreed. If Tenant and Landlord fail to agree upon the
rent to be paid during the applicable extension term during the sixty (60) day
period of negotiations, a fair market appraisal comparison of comparable
properties will be completed by an independent party upon which the Landlord and
Tenant may use to negotiate the amount of rent to be paid during the applicable
extension term. If Tenant and Landlord fail to agree upon the rent to be paid
during the applicable extension term during the sixty (60) day period of
negotiations, either Landlord or Tenant may, by written notice to the other
party given within the ensuing thirty (30) day period, elect to invoke the
arbitration provisions of this Lease to determine the rent Tenant shall be
required to pay pursuant to paragraph 4 for the applicable extension term.

     4.  Rent.  Tenant shall pay as rental for the premises for the first year
         -----
of the primary term of the Lease the sum of $401,374.00; computed at the rate of
$13.50 per square foot on 29,724 square feet of office space, payable monthly,
in advance on the first day of each month (beginning approximately April 1st,
2001, the estimated date of building occupancy), in installments of $33,477.83
per month. On each anniversary date of this Lease during the primary term, the
annual rent shall be adjusted by the percentage increase or decrease in the Base
Index as compared to the Comparison Index. The Base Index shall be the Consumer
Price Index for December 2000, and the Comparison Index shall be the Consumer
Price Index for each December during the primary term of this Lease. For
purposes of this paragraph 4, "Consumer Price Index means United States
Department of Labor, Bureau of Labor Statistics Consumer Price Index, All Urban
Consumers, All Items, 1982-1984=100, or if discontinued, any successor index
which, in Landlord's reasonable opinion, is most nearly equivalent to the
Consumer Price Index. During any extension term, the

                                       2
<PAGE>

rental shall be determined as provided in paragraph 3. Rent shall be paid
without notice or demand by Landlord to Landlord at 895 Technology Blvd, Suite
101, Bozeman, Montana 59718 or at such other place as Landlord may direct in
writing.

     5.  Covenants.  Tenant hereby acknowledges and agrees:
         ----------

     A.  Tenant is familiar with the premises. Tenant's taking of possession of
the premises shall be conclusive evidence that the premises were in good, clean
and sanitary condition, are in all respects satisfactory and acceptable to
Tenant, and are in the condition in which Landlord represented the premises to
be.

     B.  Tenant will keep the premises in a clean and sanitary condition during
the term of this Lease. Landlord shall have no obligation to make any
alterations or improvements of any kind in or about the premises other than as
set forth in this Lease. Tenant shall repair or replace promptly all damages to
the premises due to acts of Tenant, its agents, employees, invitees, or
subtenants, reasonable wear and tear excepted.  Tenant also shall not cause any
waste to be committed in or about the premises; Tenant will keep the premises
free and clear of any and all refuse and debris; and Tenant agrees to observe
all rules and regulations of the County of Gallatin and State of Montana in any
way relating to maintenance, use and occupancy of the premises.

     C.  Tenant will not use or permit anything to be used upon the premises
which is likely to deface or damage the premises, or do anything that will
increase the rate of insurance thereof (unless Tenant first agrees to pay any
increased premiums), or permit anything to be done upon the premises or in the
areas, sidewalk or streets adjacent to the premises, which will amount to or
create a nuisance.

     D.  Tenant shall make no alterations in or additions to the premises
without first obtaining Landlord's written consent, which consent will not be
unreasonably withheld, delayed or conditioned. Tenant shall not erect or permit
to be erected upon the premises any signs without written consent of Landlord,
which consent will not be unreasonably withheld, delayed or conditioned.

     E.  Tenant agrees, with respect to all alterations or improvements to the
premises or any part thereof, which Tenant undertakes with written consent of
Landlord, that Tenant shall in all instances save Landlord and the premises
forever harmless and free from all damages, loss and liability of

                                       3
<PAGE>

every kind and character which may be claimed, asserted or charged, including
liability to adjacent owners or tenants, based upon the acts or negligence of
Tenant or its agents, contractors or employees, for any negligence, or for the
failure of any of them to observe and comply with the requirements of the law,
including the regulations and the authorities in the City of Bozeman, and Tenant
will preserve and hold Landlord and the premises free and clear from all liens
or encumbrances for labor and materials furnished. Any and all alterations,
additions, and improvements made by Tenant to or upon the premises (with the
exception of furnishings, equipment, and removable trade fixtures installed by
Tenant) shall, upon installation, be deemed attached and part of the premises,
provided however, that if prior to termination of this Lease, or within fifteen
(15) days thereafter, Landlord so directs by written notice to Tenant, promptly
following said termination of this Lease, Tenant shall remove such of the said
additions, improvements, fixtures, and installations placed upon the demised
premises by Tenant as shall by designated in said notice from Landlord, and
Tenant shall repair any damages occasioned by such removal. Further, in this
regard, Tenant hereby agrees that it will, during the continuance of this Lease,
keep the premises and interior of the premises in good condition and repair,
reasonable wear and tear excepted.

     F.  Tenant may use and occupy the premises for the purpose of a business
office and all activities incidental thereto, including the manufacture of
software, and not otherwise. Tenant shall not use or knowingly permit any part
of the premises to by used for any unlawful purposes and shall comply with all
applicable laws and regulations of the County of Gallatin, State of Montana, and
the United States of America.

     G.  Tenant agrees that Landlord shall not be liable for any damage or
injury to persons or property or for the loss of property sustained by Tenant or
by any other person or persons on the premises due to any act of negligence of
Tenant.

     H.  Tenant agrees that it will not assign this Lease or sublease any
portion of the premises or permit this Lease to transferred by operation of law
or otherwise without the written consent of Landlord, which consent shall not be
unreasonably withheld, delayed or conditioned; provided, however, that any
merger and reorganization of Tenant for the purpose of incorporating under
another state law shall not be deemed to be an assignment for purposes of this
paragraph and shall

                                       4
<PAGE>

not require Landlord's consent, or that any merger or change in control of the
Tenant shall not be deemed to be an assignment for purposes of this paragraph
and shall not require Landlord's consent. Tenant shall remain responsible under
this Lease for any portion of the premises sublet by Tenant (even if Landlord
approved the subletting), unless Landlord shall agree otherwise. Any subtenant
to whom any portion of the property is sublet shall agree to abide by the
provisions of this Lease which are applicable to the sublet portion of the
premises, before Landlord will be required to consent to the proposed subleasing
of any portion of the premises.

     I.  Tenant will permit Landlord, at all reasonable times and after
reasonable notice to Tenant at Landlord's sole risk and expense and in a manner
that causes the least practical disruption to Tenant, to enter upon the premises
(i) to inspect their condition and to make reasonable and necessary repairs for
the protection and preservation of the premises, (ii) to ascertain whether
Tenant has performed its covenants under this Lease, and (iii) to show the
premises to persons who may wish to rent the premises after the expiration of
the term of this Lease or to purchase the premises, provided that any showing of
the premises to persons who may wish to rent the premises shall be only during
the last year of the term of the Lease.

     J.  Tenant, upon leaving the premises, shall at its own expense, remove all
dirt, rubbish, and refuse and upon failure to do so, Landlord may immediately,
without further notice, do so at Tenant's expense. Tenant shall immediately pay
Landlord's expenses upon receipt of a bill for the same from Landlord.

     6.  Default and Landlord's Rights.  If the premises shall be deserted or
         ------------------------------
vacated, or if proceedings are commenced against Tenant for the appointment of a
trustee or receiver of a substantial portion of Tenant's property, or there
shall be a default in payment of any rent for more than five (5) days after
written notice of such default from Landlord, or there shall be a default in the
performance or any other covenant, agreement, condition, rule or regulation
herein contained, or hereafter established with Tenant's consent, which shall
continue for more than thirty (30) days (or, if the default is not curable
within thirty (30) days and if Tenant begins to cure the default within such
thirty (30) day period and diligently pursues curing the same, then for such for
additional period as shall be reasonably necessary to cure the default) after
Tenant's receipt of written notice of such default from Landlord, Tenant's
rights in this Lease (if Landlord so elects, and such election is

                                       5
<PAGE>

reserved) shall thereupon terminate and end without the necessity for any
further notice, and Landlord shall have the right to re-enter and repossess the
premises in the manner permitted by law and dispossess or remove there from
Tenant or other occupants thereof and their effects without being liable to any
prosecution or action therefore. Landlord may likewise, at Landlord's option,
and in addition to any other remedies which Landlord may have upon default, let
and relet the premises in whole or in part, altering, changing or subdividing
the same as in its reasonable judgment may accomplish the best rental results,
and upon such terms and for such length of time, whether lesser or greater than
the unexpired portion of the term of this Lease, as Landlord may reasonably see
fit, and Tenant shall be liable to Landlord for any deficiency between the
remaining unpaid rental and the rental so procured by Landlord for the period of
said letting or reletting which is during the remaining term of this Lease and
shall further be liable for the reasonable costs of reletting and alterations or
changes required to enable Landlord to let and relet the premises, the
deficiency and costs not to exceed, however, the balance of the unpaid rental
due from tenant for the remaining term of the Lease. Landlord any institute
action for the whole of any such deficiency immediately upon effecting a letting
or reletting and shall not thereafter be precluded from further like action in
the event such letting or reletting shall not cover the entire unexpired portion
of the term hereof, or Landlord may monthly, or at such greater intervals as it
may see fit, require Tenant to pay said deficiency then existing, and Tenant
agrees to pay said deficiency to Landlord from time to time when called upon by
Landlord to do so. Should this Lease not be terminated, Landlord may,
notwithstanding such letting or reletting, at any time thereafter elect to
terminate it. Tenant, upon termination as herein provided, will yield quiet and
peaceful possession to Landlord, subject to any letting or reletting Landlord
has effected of the premises. If Landlord shall give the notice of termination
as herein provided, then, at the expiration of such period, this Lease shall
terminate as completely as if that were the date herein fixed for the expiration
of the term of this Lease, and Tenant shall then surrender the premises to
Landlord.

     7.  No Waiver of Breach.  Tenant agrees that no consent, expressed or
         --------------------
implied, by Landlord to any breach of Tenant's covenants or agreements shall be
deemed a waiver of any succeeding breach.

                                       6
<PAGE>

     8.  Notice. It is agreed that all notices herein required to be given shall
         -------
be effective upon mailing, postage prepaid, addressed to Landlord at 895
Technology Blvd, Suite 101 Bozeman, Montana 59718 or addressed to Tenant at 40
Enterprise Blvd, Bozeman, Montana or such other place as either may designate in
writing to the other.  In addition, any notice from Landlord to Tenant relating
to this Lease or the premises shall be deemed duly served if personally
delivered to an officer of Tenant at the premises.

     9.  Surrender Upon Termination.  Tenant shall, upon termination of the
         ---------------------------
term, peacefully and quietly surrender the premises to Landlord in as good
condition as it was at the beginning, reasonable use and wear and damage by the
elements excepted. Tenant shall remove all of its personal property and trade
fixtures (repairing any damage to the premises such removal causes) so that
Landlord can repossess and enjoy the premises not  later than noon on the day
upon which the term ends, whether upon notice or by holdover or otherwise.
Landlord shall have the right to enforce this covenant by ejectment, for
damages, or for breach of any other condition or covenant of this Lease.

     10. Peaceful Possession. Landlord covenants and agrees, at its sole
         --------------------
expense, that the exterior, structure, the roof and the heating, ventilating,
air conditioning, electrical, plumbing and all utility systems on or in the
premises shall be maintained in good repair and tenantable condition, excepting
damage resulting from neglect or intentional acts of Tenant, its agents,
employees, contractors and invitees. So long as Tenant pays the rent and
performs the covenants and agreements herein contained, Tenant shall peacefully
and quietly hold the premises for the primary term and any extensions thereof.

     11. Time of Essence. Time is of the essence of this Lease with respect to
         ----------------
the performance by Tenant and Landlord of their obligations hereunder.

     12. Attorney's Fees. In the event any action to enforce any of the terms
         ----------------
of this Lease is brought, the prevailing party shall be entitled to its
reasonable attorney's fees as provided in paragraph 25.

     13. Liability - Premises.  Landlord shall not be responsible or liable (i)
         ---------------------
for any personal injury to Tenant or any other person on the premises, or for
injury or damage to personal property or improvements of Tenant or of any third
party on the premises unless such injury or damage is caused

                                       7
<PAGE>

by the neglect or omissions of Landlord, its agents or employees; (ii) for
injury or damage caused by the neglect or omissions of Tenant or its agents,
contractors, invitees or employees; or (iii) on account of any inconvenience or
annoyance or damage caused by fire, explosion, earthquake, flood or other causes
beyond the control of Landlord. Tenant will obtain general liability insurance
in an amount of not less than $1,000,000 on which Landlord shall be named as an
additional insured. If Tenant shall sublet any portion of the premises, the
subtenant shall also furnish the general liability insurance required of Tenant
or be covered under Tenant's policy.

     In addition, Tenant will at all times hold Landlord harmless from any claim
or damages by reason of any personal injury, property damage, or otherwise,
arising from its operation or use of the premises or any of Tenant's equipment
used in connection therewith, provided the claim or damage is not caused by
negligence or omission of Landlord, its agents, contractors or employees.

     Landlord shall carry, at its sole expense, all risk casualty insurance,
covering the premises, in the amount equal to the full replacement cost of the
premises. The policy shall be endorsed so that it may be terminated or amended
only upon not less than thirty (30) days prior written notice to Tenant. The
policy shall contain no co-insurance clause, a deductible amount not exceeding
$5,000, and the insurance company's consent to the waivers of subrogation set
forth in the next sentence. Landlord waives any claims it may have against
Tenant and any rights to grant subrogation rights to others for any loss, damage
or claim which is covered by Landlord's insurance. In the event that the
premises shall be rendered wholly or partially untenantable by fire, explosion,
earthquake, Act of God, or any other cause beyond the control of Landlord
(collectively, the "casualties"), Landlord (i) shall rebuild and restore the
premises as soon as reasonably practicable to the premises' former condition and
use but only (A) to the extent of the insurance proceeds Landlord receives, and
(B) if the casualties do not occur during the last two (2) years of the term
(and for this purpose the term shall include all extension terms Tenant notifies
Landlord it will exercise on or before thirty (30) days after the occurrence of
any of the casualties), or (ii) in circumstances not described in clause (ii)
may, at its option, either terminate this Lease by written notice given to
Tenant within sixty (60) days after the casualty or commence to repair the
premises within sixty (60) days after the casualty. If Landlord shall elect or
be required to repair the premises, the rental hereunder shall be abated in
proportion to the part of the premises that are untenantable, and no rental
shall be payable hereunder

                                       8
<PAGE>

for the period that said premises shall be wholly untenantable, provided that in
the event any of the casualties is caused by the carelessness, negligence or
improper conduct of Tenant, or of Tenant's agents, employees, contractors or
invitees, the rental shall not be so abated.

     All fixtures or improvements placed on the premises by Tenant, which shall
be damaged or destroyed, shall be repaired and replaced by Tenant at its own
expense and not at the expense of Landlord.

     If any of the glass or plate glass in the premised shall be damaged or
become broken from the inside, Tenant shall replace, at Tenant's own cost and
expense, all such glass or plate glass broken. If the glass is damaged or broken
from the outside, Landlord shall replace the same at its own cost and expense.

     14.  Repairs and Maintenance. Landlord shall bear the entire expense of all
          ------------------------
repairs, maintenance, alterations, or improvements to the basic structure
(exterior walls, roof, heating, ventilating, air conditioning, electrical,
plumbing and other systems on the premises). Landlord shall, in addition, bear
the entire expense for the repair and maintenance of the parking area, including
landscaping and keeping the parking area free of rubbish, ice and snow. Tenant
shall pay at its own expense, all repairs, maintenance, and alterations of
Tenant installed fixtures or improvements and utilities.

     15.  Utilities, Taxes Etc. Tenant shall pay for all telephone, water/sewer,
          ---------------------
electricity, natural gas, fire system monitoring, security systems, and
janitorial services used in the operation of the premises. Tenant agrees to pay
for replacement of light bulbs. Landlord shall pay for all real property taxes
and assessments levied and assessed against the premises and for snow removal
and lawn maintenance.

     16.  No Smoking Policy. There will be no smoking allowed anywhere in the
          ------------------
premises by anyone. It will be Tenant's responsibility to convey to and enforce
this policy by its employees, agents and all other invitees.

     17.  Paragraph Headings. The paragraph headings in this instrument are for
          -------------------
convenience only and do not limit or construe the contents or any paragraphs.

     18.  Severability. It is the intent of the parties that if a part of this
          -------------
Lease is invalid, all valid parts that are severable from the invalid part shall
remain in effect. If a part of this Lease is invalid in

                                       9
<PAGE>

one or more of it applications, that part remains in effect in all valid
applications that are severable from the invalid applications.

     19.  Landlord's Liability. The term "Landlord" as used herein shall mean
          ---------------------
only the owner or owners at the time in question of the premises. In the event
of any transfer of such title or interest, Landlord herein named (and in case of
any subsequent transfers the then grantor) shall be relieved from and after the
date of  such transfer of all liabilities as respects Landlord's obligations
thereafter to be performed, provided that any funds in the hands of Landlord or
the then grantor at time of such transfer in which Tenant has an interest shall
be delivered to the grantee, who shall assume the obligations of Landlord or the
then grantor to Tenant with respect to those funds. The obligations contained in
this Lease to be performed by Landlord shall, subject to the foregoing
provisions of this paragraph 19, be binding on Landlord's successors and
assigns.

     20.  Supersedes. This Lease supersedes all prior agreements between the
          -----------
parties.

     21.  Exercise of Rights. The omission of Landlord or Tenant to exercise any
          -------------------
right provided for on the default of the other at any time shall not preclude
Landlord or Tenant from the exercise of such right at any subsequent default of
the other or be deemed a waiver thereof or the right to do so.

     22.  Binding Effect. This Lease shall be binding upon and inure to the
          ---------------
benefit of the heirs, successors, administrators, and permitted assigns of the
parties hereto.

     23.  Security Deposit.   At the execution of this Lease, Tenant will pay
          -----------------
Landlord the sum of $25,000 as a security deposit. Landlord shall hold and use
the security deposit as security for Tenant's performance of its obligations
under this Lease. At the termination of this Lease and if at that time Tenant
has fully complied with all of its obligations under this Lease, Landlord shall
return the security deposit, without interest (or the part of the security
deposit which Landlord has not applied to satisfy Tenant's obligations under
this Lease), to Tenant

     24.  Governing Law.  This Agreement and all matters relating thereto shall
          --------------
be governed by the laws of Montana.

     25.  Arbitration.  Any dispute under this Lease shall be decided by binding
          ------------
arbitration initiated and conducted in accordance with the commercial
arbitration rules of the American Arbitration Association ("AAA"). The parties
shall decide upon the arbitrator. If the parties are unable to decide upon the
arbitrator within ten (10) days after a notice from one party to the other

                                       10
<PAGE>

that a dispute exists under this Lease, the AAA shall select the arbitrator. The
decision of the arbitrator shall be binding. All costs of arbitration shall be
borne by the party the arbitrator determines to be the non-prevailing party.
Such costs shall include the costs and reasonable attorneys' fees of the
prevailing party.

                                       11
<PAGE>

IN WITNESS WHEREOF, the parties have hereunto set their hands as of the date and
year first written above.

GENESIS PARTNERS, LLC - Landlord

By:

/s/ Steve Daines                     7/17/00
--------------------------------------------
Steve Daines, member - Landlord      date

/s/ Clair Daines                     7/17/00
--------------------------------------------
Clair Daines, member - Landlord      date

/s/ Greg Gianforte                   7/14/00
--------------------------------------------
Greg Gianforte, member - Landlord    date

Right Now Technologies, Inc. - Tenant

By  /s/ Susan Carstensen               7/14/00
    ------------------------------------------
        Susan Carstensen               date
        Chief Financial Officer

                                       12

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