Document:

f_exh.htm

    TENTH
      AMENDMENT TO CREDIT AGREEMENT

    

    This
      TENTH AMENDMENT TO CREDIT
      AGREEMENT (the “Tenth Amendment”) dated November 29, 2007, is by and among ePlus
      inc., a Delaware corporation (“ePlus”), the Subsidiaries of ePlus signatory
      hereto (including ePlus, each individually a “Borrower” and collectively, the
“Borrowers”), the Banks signatory hereto (the “Banks”), and National City Bank,
      as Administrative Agent for the Banks (the “Administrative Agent”).

    

    BACKGROUND

    

    A.  Pursuant
      to that certain Credit Agreement dated September 23, 2005, by and among the
      Borrowers, the Banks, and the Administrative Agent, as amended by a First
      Amendment to Credit Agreement, dated July 11, 2006, a Second Amendment dated
      July 28, 2006, a Third Amendment dated August 30, 2006, a Fourth Amendment
      dated
      September 27, 2006, a Fifth Amendment dated November 15, 2006, a Sixth Amendment
      dated January 11, 2007, a Seventh Amendment dated March 12, 2007, an Eighth
      Amendment dated June 27, 2007, and a Ninth Amendment, dated August 22, 2007
      (as
      the same may be modified and amended from time to time, including by this Tenth
      Amendment, the “Credit Agreement”), the Banks agreed, inter alia, to
      extend to the Borrowers a revolving credit facility in the maximum aggregate
      principal amount of $35,000,000.

    

    B.  The
      Borrowers did not (or will not) deliver the following documents as required
      by
      Section 5.1 of the Credit Agreement: (a) their 2007 annual audited financial
      statements required prior to July 31, 2007; and (b) Financial Statements
      (Quarterly), for the periods ending June 30, 2007 and September 30, 2007
      (collectively, the “Waived Delivery Events”), which deliveries, to the extent
      otherwise required, were waived through November 30, 2007, pursuant to the
      Ninth
      Amendment, and have advised the Banks that they will be unable to deliver such
      items in the timeframe set forth in the Ninth Amendment (or the Credit
      Agreement).

    

    C.  The
      Borrowers have requested an extension of the delivery date requirements for
      the
      Waived Delivery Events, and the waiver, in its entirety, of the required
      delivery of the 2007 Projections, to which the Banks are willing to agree,
      on
      the terms and subject to the conditions set forth herein.

    

    NOW,
      THEREFORE, in consideration of the
      foregoing premises and for other good and valuable consideration, the receipt
      and sufficiency of which are hereby acknowledged, and intending to be legally
      bound hereby, the parties hereto agree as follows:

    

    1.  Definitions.

    

    (a)  General
      Rule.  Except as expressly set forth herein, all capitalized terms
      used and not defined herein shall have the respective meanings ascribed thereto
      in the Credit Agreement.

    

    (b)  Additional
      Definition.  The following additional definition shall be added to
      Article 1 of the Credit Agreement to read in its entirety as
      follows:

    

    “Tenth
      Amendment” means the Tenth Amendment to this Agreement dated November 29,
      2007.

    

    2.  Representations
      and Warranties.  Each Borrower hereby represents and warrants to
      the Administrative Agent and each Bank that, except as to the Waived Delivery
      Event, as to such Borrower:

    
      
        
        

      

      
        
        

        
        

      

      
        
        

      

    

    (a)  Representations.  each
      of the representations and warranties of such Borrower contained in the Credit
      Agreement and/or the other Loan Documents are true, accurate and correct in
      all
      material respects on and as of the date hereof as if made on and as of the
      date
      hereof, except to the extent such representation or warranty was made as of
      a
      specific date;

    

    (b)  Power
      and Authority.  (i) such Borrower has the power and authority
      under the laws of its jurisdiction of organization and under its organizational
      documents to enter into and perform this Tenth Amendment and any other documents
      which the Banks require such Borrower to deliver hereunder (this Tenth Amendment
      and any such additional documents delivered in connection with the Tenth
      Amendment are herein referred to as the “Amendment Documents”); (ii) such
      Borrower is in good standing in its jurisdiction of organization and each
      additional jurisdiction in which it is required to be so qualified; and (iii)
      all actions, corporate or otherwise, necessary or appropriate for the due
      execution and full performance by the Borrower of the Tenth Amendment have
      been
      adopted and taken and, upon their execution, the Credit Agreement, as amended
      by
      this Tenth Amendment will constitute the valid and binding obligations of the
      Borrower enforceable in accordance with their respective terms;

    

    (c)  No
      Violations of Law or Agreements.  the making and performance of
      the Tenth Amendment will not violate any provisions of any law or regulation,
      federal, state, local, or foreign, or the organizational documents of such
      Borrower, or result in any breach or violation of, or constitute a default
      or
      require the obtaining of any consent under, any agreement or instrument by
      which
      such Borrower or its property may be bound;

    

    (d)  No
      Default.  except as is waived hereby, no Default or Event of
      Default has occurred and is continuing; and

    

    (e)  No
      Material Adverse Effect.  No Material Adverse Effect has occurred
      since September 23, 2005.

    

    3.  Conditions
      to Effectiveness of Amendment.  This Tenth Amendment shall be
      effective upon the Administrative Agent’s receipt of the following, each in form
      and substance reasonably satisfactory to the Banks:

    

    (a)  Tenth
      Amendment.  this Tenth Amendment, duly executed by the Borrowers
      and the Banks;

    

    (b)  Consent
      and Waivers.  copies of any consents or waivers necessary in order
      for the Borrowers to comply with or perform any of its covenants, agreements
      or
      obligations contained in any agreement, which are required as a result of the
      Borrowers’ execution of this Tenth Amendment, if any;

    (c)  Other
      Documents and Actions.  such additional agreements, instruments,
      documents, writings and actions as the Banks may reasonably
      request.

    

    4.  Limited
      Consent; Ratification.   Subject to the terms and conditions
      of this Tenth Amendment, the Banks and Administrative Agent hereby consent
      to an
      extension of the delivery date for each of the deliveries described in the
      definition of the Waived Delivery Event, to a date not later than February
      29,
      2008.  Except as stated in the preceding sentence, the execution,
      delivery and performance of this Tenth Amendment shall not operate as a waiver
      of any right, power or remedy of the Administrative Agent or the Banks under
      the
      Credit Agreement or any Loan Document, or constitute a waiver of any provision
      thereof.  Except as expressly modified hereby, all terms, conditions
      and provisions of the Credit Agreement and the other Loan Documents shall remain
      in full force and effect and are hereby ratified and confirmed by any
      Borrower.  Nothing contained herein constitutes an 

    
      
        
        

      

      
        
        

        
        

      

      
        
        

      

    

    agreement or obligation by the Administrative Agent or
      any
      Bank to grant any further amendments to any of the Loan
      Documents.

    5.  Acknowledgments.  To
      induce the Banks to enter into this Tenth Amendment, each Borrower acknowledges,
      agrees, warrants, and represents that:

    

    (a)  Acknowledgment
      of Obligations; Collateral; Waiver of Claims. (i) the Loan Documents are
      valid and enforceable against, and all of the terms and conditions of the Loan
      Documents are binding on, the Borrowers; (ii) the liens and security interests
      granted to the Administrative Agent by the Borrowers pursuant to the Loan
      Documents are valid, legal and binding, properly recorded or filed and first
      priority perfected liens and security interests; and (iii) the Borrowers hereby
      waive any and all defenses, set-offs and counterclaims which they, whether
      jointly or severally, may have or claim to have against the Administrative
      Agent
      or any Bank as of the date hereof.

    

    (b)  No
      Waiver of Existing Defaults.  Other than the Waived Delivery
      Event, no Default or Event of Default exists immediately before or immediately
      after giving effect to this Tenth Amendment.  Nothing in this Tenth
      Amendment nor any communication between the Administrative Agent, any Bank,
      any
      Borrower or any of their respective officers, agents, employees or
      representatives shall be deemed to constitute a waiver of (i) any Default or
      Event of Default arising as a result of the foregoing representation proving
      to
      be false or incorrect in any material respect; or (ii) any rights or remedies
      which the Administrative Agent or any Bank has against any Borrower under the
      Credit Agreement or any other Loan Document and/or applicable law, with respect
      to any such Default or Event of Default arising as a result of the foregoing
      representation proving to be false or incorrect in any material
      respect.

    

    6.  Binding
      Effect.  This Tenth Amendment shall be binding upon and inure to
      the benefit of the parties hereto and their respective successors and
      assigns.

    

    7.  Governing
      Law.  This Tenth Amendment and all rights and obligations of the
      parties hereunder shall be governed by and be construed and enforced in
      accordance with the laws of the Commonwealth of Pennsylvania without regard
      to
      Pennsylvania or federal principles of conflict of laws.

    

    8.  Headings.  The
      headings of the sections of this Tenth Amendment are inserted for convenience
      only and shall not be deemed to constitute a part of this Tenth
      Amendment.

    

    9.  Counterparts.  This
      Tenth Amendment may be executed in any number of counterparts with the same
      affect as if all of the signatures on such counterparts appeared on one document
      and each counterpart shall be deemed an original.

    
      
        
        

      

      
        
        

        
        

      

      
        
        

      

    

    IN
      WITNESS WHEREOF, the Borrowers have caused this Tenth Amendment to Credit
      Agreement to be executed under seal by their duly authorized officers, all
      as of
      the day and year first written above.

     

    ePLUS
      inc.

     

    By:
      /s/ Kleyton L. Parkhurst

    Name:
      Kleyton L. Parkhurst

    Title:
      Senior Vice President

     

    ePLUS
      Group, inc.

     

    By:
      /s/ Kleyton L. Parkhurst

    Name:
      Kleyton L. Parkhurst

    Title:
      Senior Vice President

     

    ePLUS
      Government, inc.

     

    By:
      /s/ Kleyton L. Parkhurst

    Name:
      Kleyton L. Parkhurst

    Title:
      Senior Vice President

     

    ePLUS
      Capital, inc.

     

    By:
      /s/ Kleyton L. Parkhurst

    Name:
      Kleyton L. Parkhurst

    Title:
      President

     

    
      
        
        

      

      
        
        

        
        

      

      
        
        

      

    

    IN
      WITNESS WHEREOF, the Administrative
      Agent and the Banks have caused this Tenth Amendment to Credit Agreement to
      be
      executed under seal by their duly authorized officers, all as of the day and
      year first written above.

     

    NATIONAL
      CITY BANK

     

    By: /s/
      Michael J.
      Labrum                                                                        

    Name:  Michael
      J. Labrum

    Title:  Senior
      Vice President

    

     

    BRANCH
      BANKING AND TRUST COMPANY 

    (successor
      in interest by merger to Branch Banking 

    And
      Trust Company of Virginia)

     

    By: /s/
      James E.
      Davis                                                                          

    Name: 
      James E. Davis

    Title: 
      Senior Vice Presidentexv10w1

 

Exhibit 10.1

SECOND AMENDMENT AGREEMENT

     This SECOND AMENDMENT AGREEMENT (this “Amendment”) is made as of the 15th day of
November, 2007 among:

     (a) TELETECH HOLDINGS, INC., a Delaware corporation (“Borrower”);

     (b) the Lenders, as defined in the Credit Agreement;

     (c) KEYBANK NATIONAL ASSOCIATION, as the lead arranger, sole book runner and
administrative agent for the Lenders under this Agreement (“Agent”); and

     (d) WELLS FARGO BANK, N.A., as syndication agent.

     WHEREAS, Borrower, Agent and the Lenders are parties to that certain Amended and Restated
Credit Agreement, dated as of September 28, 2006, that provides, among other things, for loans and
letters of credit aggregating One Hundred Eighty Million Dollars ($180,000,000), all upon certain
terms and conditions (as amended and as the same may from time to time be further amended, restated
or otherwise modified, the “Credit Agreement”);

     WHEREAS, Borrower, Agent and the Lenders desire to amend the Credit Agreement to modify
certain provisions thereof;

     WHEREAS, each capitalized term used herein and defined in the Credit Agreement, but not
otherwise defined herein, shall have the meaning given such term in the Credit Agreement; and

     WHEREAS, unless otherwise specifically provided herein, the provisions of the Credit Agreement
revised herein are amended effective as of the date of this Amendment;

     NOW, THEREFORE, in consideration of the premises and of the mutual covenants herein and for
other valuable consideration, Borrower, Agent and the Lenders agree as follows:

     1. Amendment to Financial Statements. Section 5.3 of the Credit Agreement is hereby
amended to delete subsection (a) therefrom and to insert in place thereof the following:

     (a) Quarterly Financials. Borrower shall deliver to Agent, within forty-five
(45) days (or one hundred eighty-three (183) days with respect to the fiscal quarter of
Borrower ended September 30, 2007) after the end of each of the first three quarter annual
periods of each fiscal year of Borrower, balance sheets of the Companies as of the end of
such period and statements of income (loss), stockholders’ equity and cash flow for the
quarter and fiscal year to date periods, all prepared on a Consolidated basis, in accordance
with GAAP, and in form and detail satisfactory to Agent and certified by a Financial Officer
of Borrower; provided that, with respect to the fiscal quarter of Borrower ended September
30, 2007, (i) Borrower shall have delivered preliminary financial statements and a
corresponding preliminary calculation of covenants for such

 

 

quarter prior to November 30, 2007, in each case excluding adjustments related to
compensation expense for equity-based compensation granted during any prior fiscal quarter,
or which may be adjusted for the fiscal quarter ended September 30, 2007, (ii) the
Applicable Commitment Fee Rate and the Applicable Margin shall be calculated based upon such
preliminary financial statements and calculations, and (iii) if such preliminary financial
statements and calculations are not consistent with the certified financial statements to be
delivered on or prior to March 31, 2008, the Applicable Commitment Fee Rate and the
Applicable Margin, as applicable, shall be retroactively adjusted upon receipt of the
certified financial statements.

     2. Consent to Various Requests.

     (a) Requested Consents. Borrower has notified Agent and the Lenders that:

     (i) Borrower may need to file its 10-Q quarterly report with the SEC for the
fiscal quarter ended September 30, 2007 as late as March 31, 2008 (the “Delayed 10-Q
Filing”);

     (ii) Borrower may need to restate its financial statements filed with the SEC
for any fiscal period ending after December 31, 1998 and prior to September 30, 2007
(the “Restatement of Financial Statements”); and

     (iii) on November 14, 2007, Borrower received a Nasdaq Staff Determination
letter from The Nasdaq Stock Market (“Nasdaq”) indicating that Borrower’s securities
are subject to delisting from the Nasdaq Global Market because Borrower has not yet
filed its 10-Q quarterly report for the fiscal quarter ended September 30, 2007 (the
“Nasdaq Proceeding” and, together with the Delayed 10-Q Filing and the Restatement
of Financial Statements, collectively, the “Requested Consents”).

     (b) Possible Violations. The Requested Consents could result in a violation of
the following:

     (i) SEC and Nasdaq regulations;

     (ii) certain covenants set forth in Article V of the Credit Agreement,
including, but not limited to, Section 5.3 (Financial Statements and Information),
Section 5.4 (Financial Records) and Section 5.7 (Financial Covenants) of the Credit
Agreement; and

     (iii) certain representations and warranties set forth in Article VI of the
Credit Agreement, including, but not limited to, Section 6.3 (Compliance with Laws
and Contracts), Section 6.4 (Litigation and Administrative Proceedings) and Section
6.14 (Financial Statements) of the Credit Agreement.

     (c) Conditions to Consent. Agent and the Lenders hereby consent to the
Requested Consents on the conditions that:

2

 

     (i) Borrower shall have filed with the SEC its 10-Q quarterly report for the
fiscal quarter ending September 30, 2007 no later than March 31, 2008;

     (ii) to the extent that the Restatement of Financial Statements would have
caused Borrower to pay a higher rate of interest for any time period since the
Closing Date, then Borrower shall make the Lenders whole for any unpaid interest;
and

     (iii) after giving effect to the terms of this consent, no Default or Event of
Default shall exist under the Credit Agreement or any other Loan Document.

     (d) Consent. This Amendment shall serve as evidence of such consent. The
consent contained in this Amendment shall not be deemed to waive or amend any other
provision of the Credit Agreement or the Loan Documents, and shall not serve as consent to
or amendment of any other matter prohibited by the terms and conditions of the Credit
Agreement or other Loan Documents. All terms of the Credit Agreement and the other Loan
Documents remain in full force and effect and constitute the legal, valid, binding and
enforceable obligations of Borrower to Agent and the Lenders.

     3. Closing Deliveries. Concurrently with the execution of this Amendment, Borrower
shall:

     (a) cause each Guarantor of Payment to execute the attached Acknowledgement and
Agreement; and

     (b) pay all legal fees and expenses of Agent in connection with this Amendment.

     4. Representations and Warranties. Borrower hereby represents and warrants to Agent
and the Lenders that (a) Borrower has the legal power and authority to execute and deliver this
Amendment; (b) the officers executing this Amendment have been duly authorized to execute and
deliver the same and bind Borrower with respect to the provisions hereof; (c) the execution and
delivery hereof by Borrower and the performance and observance by Borrower of the provisions hereof
do not violate or conflict with the organizational agreements of Borrower or any law applicable to
Borrower or result in a breach of any provision of or constitute a default under any other
agreement, instrument or document binding upon or enforceable against Borrower; (d) no Default or
Event of Default exists under the Credit Agreement, nor will any occur immediately after the
execution and delivery of this Amendment or by the performance or observance of any provision
hereof; (e) Borrower is not aware of any claim or offset against, or defense or counterclaim to,
Borrower’s obligations or liabilities under the Credit Agreement or any Related Writing; and (f)
this Amendment constitutes a valid and binding obligation of Borrower in every respect, enforceable
in accordance with its terms.

     5. References to Credit Agreement. Each reference that is made in the Credit
Agreement or any Related Writing shall hereafter be construed as a reference to the Credit
Agreement as amended hereby. Except as herein otherwise specifically provided, all terms and

3

 

provisions of the Credit Agreement are confirmed and ratified and shall remain in full force
and effect and be unaffected hereby. This Amendment is a Related Writing.

     6. Waiver. Borrower, by signing below, hereby waives and releases Agent and each of
the Lenders, and their respective directors, officers, employees, attorneys, affiliates and
subsidiaries, from any and all claims, offsets, defenses and counterclaims of which Borrower is
aware, such waiver and release being with full knowledge and understanding of the circumstances and
effect thereof and after having consulted legal counsel with respect thereto.

     7. Counterparts. This Amendment may be executed in any number of counterparts, by
different parties hereto in separate counterparts and by facsimile signature, each of which when so
executed and delivered shall be deemed to be an original and all of which taken together shall
constitute but one and the same agreement.

     8. Headings. The headings, captions and arrangements used in this Amendment are for
convenience only and shall not affect the interpretation of this Amendment.

     9. Severability. Any term or provision of this Amendment held by a court of competent
jurisdiction to be invalid or unenforceable shall not impair or invalidate the remainder of this
Amendment and the effect thereof shall be confined to the term or provision so held to be invalid
or unenforceable.

     10. Governing Law. The rights and obligations of all parties hereto shall be governed
by the laws of the State of Ohio, without regard to principles of conflicts of laws.

[Remainder of page intentionally left blank.]

4

 

     JURY TRIAL WAIVER. BORROWER, THE LENDERS AND AGENT, TO THE EXTENT PERMITTED BY LAW,
EACH HEREBY WAIVES ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING
IN CONTRACT, TORT OR OTHERWISE, AMONG BORROWER, THE LENDERS AND AGENT, OR ANY THEREOF, ARISING OUT
OF, IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN
CONNECTION WITH THIS AMENDMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR
DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

     IN WITNESS WHEREOF, the parties have executed and delivered this Amendment as of the date
first set forth above.

	 	 	 	 	 
	 	TELETECH HOLDINGS, INC.

 	 
	 	By:  	/s/ Alan Schutzman
 	 
	 	 	Alan Schutzman 	 
	 	 	Secretary 	 
	 
	 	KEYBANK NATIONAL ASSOCIATION,

as Agent and as a Lender

 	 
	 	By:  	/s/ Jeff Kalinowski
 	 
	 	 	Jeff Kalinowski 	 
	 	 	Senior Vice President 	 
	 
	 	WELLS FARGO BANK, N.A.,

as Syndication Agent and as a Lender

 	 
	 	By:  	/s/ Joseph Gayan
 	 
	 	 	Joseph Gayan 	 
	 	 	Vice President 	 
	 
	 	JPMORGAN CHASE BANK, N.A.

 	 
	 	By:  	/s/ Brian McDougal
 	 
	 	 	Brian McDougal 	 
	 	 	Vice President 	 

Signature Page 1 of 2
to Second Amendment Agreement

 

	 	 	 	 	 
	 	BANK OF AMERICA, N.A.

 	 
	 	By:  	/s/ Jonathan M. Phillips
 	 
	 	 	Jonathan M. Phillips 	 
	 	 	Vice President 	 
	 
	 	WACHOVIA BANK, NATIONAL
ASSOCIATION

 	 
	 	By:  	/s/ Kathleen H. Reedy
 	 
	 	 	Kathleen H. Reedy 	 
	 	 	Managing Director 	 
	 
	 	THE NORTHERN TRUST COMPANY

 	 
	 	By:  	/s/ Brandon Roleck
 	 
	 	 	Brandon Rolek 	 
	 	 	Vice President 	 

Signature Page 2 of 2
to Second Amendment Agreement

 

ACKNOWLEDGMENT AND AGREEMENT

     The undersigned consent and agree to and acknowledge the terms of the foregoing Second
Amendment Agreement dated as of November 15, 2007. The undersigned further agree that the
obligations of the undersigned pursuant to the Guaranty of Payment executed by the undersigned
shall remain in full force and effect and be unaffected hereby.

     The undersigned hereby waive and release Agent and the Lenders and their respective directors,
officers, employees, attorneys, affiliates and subsidiaries from any and all claims, offsets,
defenses and counterclaims of which the undersigned are aware, such waiver and release being with
full knowledge and understanding of the circumstances and effect thereof and after having consulted
legal counsel with respect thereto.

     JURY TRIAL WAIVER. THE UNDERSIGNED, TO THE EXTENT PERMITTED BY LAW, HEREBY WAIVE ANY
RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR
OTHERWISE, AMONG BORROWER, AGENT, THE LENDERS AND THE UNDERSIGNED, OR ANY THEREOF, ARISING OUT OF,
IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN
CONNECTION WITH THIS AMENDMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR
DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

	 	 	 	 	 	 	 	 	 	 	 
	TELETECH SERVICES CORPORATION	 	 	 	TELETECH CUSTOMER CARE MANAGEMENT

(COLORADO), LLC	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Alan Schutzman
	 	 	 	By:
	 	/s/ Alan Schutzman	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	 

	 	Alan Schutzman
	 	 	 	 	 	Alan Schutzman	 	 
	 

	 	Assistant Secretary
	 	 	 	 	 	Assistant Secretary	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	TELETECH CUSTOMER CARE MANAGEMENT
(WEST VIRGINIA), INC.	 	 	 	TELETECH GOVERNMENT SOLUTIONS, LLC	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Alan Schutzman
	 	 	 	By:
	 	/s/ Alan Schutzman	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	 

	 	Alan Schutzman
	 	 	 	 	 	Alan Schutzman	 	 
	 

	 	Assistant Secretary
	 	 	 	 	 	Assistant Secretary	 	 

Signature Page 1 of 2
to Acknowledgment and Agreement

 

	 	 	 	 	 	 	 	 	 	 	 
	TELETECH CUSTOMER SERVICES, INC.	 	 	 	TTEC NEVADA, INC.	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Alan Schutzman
	 	 	 	By:
	 	/s/ Alan Schutzman	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	 

	 	Alan Schutzman
	 	 	 	 	 	Alan Schutzman	 	 
	 

	 	Assistant Secretary
	 	 	 	 	 	Assistant Secretary	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	TELETECH INTERNATIONAL HOLDINGS, INC.	 	 	 	NEWGEN RESULTS CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Alan Schutzman
	 	 	 	By:
	 	/s/ Alan Schutzman	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	 

	 	Alan Schutzman
	 	 	 	 	 	Alan Schutzman	 	 
	 

	 	Assistant Secretary
	 	 	 	 	 	Assistant Secretary	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	DIRECT ALLIANCE CORPORATION	 	 	 	TELETECH STOCKTON, LLC	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Alan Schutzman
	 	 	 	By:
	 	/s/ Alan Schutzman	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	 

	 	Alan Schutzman
	 	 	 	 	 	Alan Schutzman	 	 
	 

	 	Assistant Secretary
	 	 	 	 	 	Assistant Secretary	 	 

Signature Page 2 of 2
to Acknowledgment and Agreement

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