Document:

Employment Offer Letter (Jeffry Shelby)

 EXHIBIT 10.20 
 PERSONAL AND CONFIDENTIAL 
 June 4, 2007 
 Jeffry
Shelby 
 [Address] 
 [Address] 
 Dear Jeff, 
 We are
delighted to offer you the position of Vice President and General Counsel. Your compensation will be composed of an annual base salary of $200,000 salary ($16,666.67 per month). Your compensation also includes a variable compensation component, with
an annual target of 30% of your base salary. Your variable compensation is base on company performance as well as achievement of personal objectives (MBO’s). We anticipate you staring on June 18 and we understand that you will take off the
week of July 4th (as PTO). 
 VAROLII will offer
you a comprehensive benefits plan in which you will be able to enroll yourself and your family. You will be eligible for benefits on the first of the month following your start date. The plan will include the following items. 
  

			
	 •      Family Health Plan
	  	 •      Life Insurance

	 •      Dental Plan
	  	 •      Ten
paid holidays

	 •      Disability Insurance
	  	 •      401K
with eligibility in three months

	 •      Paid Time-Off (PTO) of up to sixteen days per year for use as vacation, personal time off, and sick days. PTO accrues / is calculated on regular hours worked each pay period

 Stock Options: In addition, you will be eligible to
participate in our key employee stock option program. As soon as reasonably practicable, we will recommend that the Varolii Board of Directors (or authorized committee thereof) grant you options to purchase five-hundred fifty thousand
(550,000) shares of Varolii common stock. The Board of Directors shall determine the price per share. These options will vest according to the following schedule: 25% on the first anniversary of your hire date, and 1/36th of the remaining per month for 36 months after the first anniversary of your hire date. Vesting is subject to your continued employment with the Company. The
options will be incentive stock options to the maximum extent allowed by the federal tax code and will be subject to the terms of the Company’s 2000 Stock Option Plan. 

 Other terms: 
  

	1.	Proprietary Information, Assignment of Inventions and Non-Compete Agreement. Your acceptance of this offer and commencement of employment with the Company is contingent upon
the execution, and delivery to a company officer, of the Company’s Proprietary Information, Assignment of Inventions and Non-Compete Agreement. A copy of this agreement is enclosed for your review and execution. Please sign and return this
agreement with your acceptance letter. 

	2.	At-Will Employment. It is important that you understand that Washington is an “at will” employment state which means that either you or the Company may terminate
your employment at any time for any reason or no reason, without further obligation or liability. 

	3.	Proof of Right to Work. For purposes of federal immigration law, you will be required to provide to the Company documentary evidence of your identity and eligibility for
employment in the United States. Such documentation must be provided to us on your first day of work, or our employment relationship with you may be terminated. 

	4.	Confidentiality of Terms. You agree to follow the Company’s strict policy that employees must not disclose, either directly or indirectly, any information, including any
of the terms of this agreement, regarding salary, bonuses, or stock purchase or option allocations to any person, including other employees of the Company; provided, however, that you may discuss such terms with members of your immediate family and
any legal, tax or accounting specialists who provide you with individual legal, tax or accounting advice. 

	5.	Reference/Background Check and Pre-employment Drug Screening. In connection with your consideration for employment, you agree that the Company may contact any of your
references and may attempt to verify the information you provided on your employment application. Company may require a pre-employment drug test. This offer is contingent upon satisfactory results of such checks and tests. If at any time the Company
determines statements made on your employment application are false, the Company may terminate your employment. 

	6.	No Violation of Other Agreements. The Company is extending this offer contingent upon the understanding that your joining the Company and performing your duties with the
Company will not violate any court order to which you are subject or any agreement such as a non-competition, confidentiality or similar agreement to which you are or have been a party. 

	7.	Governing Law. The validity, interpretation, construction and performance of this agreement shall be governed by the laws of the State of Washington as applied to agreements
entered into and to be performed within Washington solely by residents of that state. 

	8.	Severability. The invalidity or unenforceability of any provision or provisions of this agreement shall not affect the validity or enforceability of any other provision
hereof, which shall remain in full force and effect. 

	9.	Entire Agreement. This letter, together with the Confidentiality Agreement, set forth the terms of your employment with the Company and supersede any prior representations or
agreements, whether written or oral. 

	10.	Amendments. This letter may not be modified or amended except by a written agreement, signed by an authorized officer of the Company and by you. 

	11.	Offer Period. This offer is valid through June 8, 2007. 

  

 We are delighted to be able to extend you this offer and look forward to working with you. To indicate your acceptance of
the Company’s offer, please sign and date this letter in the space provided below and return it to us, along with a signed and dated copy of the Proprietary Information, Assignment of Inventions and Non-Compete Agreement. 
 Very truly yours, 

	
	Varolii Corporation
	
	/s/ John Flavio
	John Flavio
	Chief Financial Officer
	Date: June 4, 2007

  

	
	OFFER ACCEPTED AND AGREED:
	
	/s/ Jeffry Shelby
	Jeffry Shelby

 Date: June 4, 2007 
 Enclosure: 
 Proprietary Information, Assignment of Inventions and Non-Compete AgreementSeparation and Release Agreement (James Nuccitelli)

 EXHIBIT 10.21 
 SEPARATION AND GENERAL RELEASE AGREEMENT 
 1. This agreement (“Agreement”) is made
between Jim Nuccitelli (“Employee”) and Varolii Corporation. (“Company”) and its owners, agents, officers, shareholders, employees, directors, attorneys, subscribers, subsidiaries, affiliates, successors and assigns
(“Releasees”). 
 2. Releasees and Employee desire to, among other things, conclude the separation of Employee as an employee of
the Company, and any positions with any subsidiaries, affiliates and plans of the Company, in an amicable way and outline conditions for which separation compensation may be paid. 
 3. 
 A. Effective December 21, 2007,
Employee’s employment with the Company will be terminated and all benefits cease on that date unless provided otherwise by this Agreement or by law. In connection with this separation, the Company agrees not to challenge or deny any claims made
by Employee for unemployment benefits. 
 B. The Company shall retain Employee’s
services as a consultant commencing on December 22, 2007 and ending February 29, 2008. Employee will render such services to the Company as an independent contractor. Employees consulting services will consist of performing sales training
under the direction of (and such duties and acts as may be reasonably requested by) the Company’s Executive Vice President, Sales and Marketing. Employee will make himself available to perform such services for forty (40) hours per month.
The Company shall pay Employee at the rate of $100 per hour for the services. Subject to prior approval by the Company, the Company will reimburse Employee for reasonable and necessary out-of-pocket costs incurred while performing the services.
Employee will keep complete written records of the services provided and shall invoice the Company by the 10th day of the following month for the services
performed in the previous month. Employee agrees that he will be responsible for the payment of all taxes and withholding on any amounts paid to Employee in connection with the services. 
 4. Employee acknowledges that due to the position Employee occupied and the responsibilities Employee had at Company, Employee received confidential
information concerning Company’s products, procedures, customers, sales, prices, contracts, and the like. Employee hereby promises and agrees that: 
 (i) unless compelled by legal process, Employee will not disclose to others and will keep confidential all information Employee has received while employed by Company concerning Company’s products and procedures,
the identities of Company’s customers, Company’s sales, Company’s prices, the terms of any of Company’s contracts with third parties, and the like. 
 (ii) for eighteen (18) months following February 29, 2008, Employee will not, directly or indirectly, 
  

	 	a.	 engage or participate in any business that is competitive in any manner with the business of Company, as a director, officer, advisor or contractor or in any other
capacity with respect to any such competitive business, or 

	 	 
otherwise work on any products or services that are competitive with products or services (a) being commercially developed or exploited by the Company
during Employee’s tenure with the Company and (b) on which Employee worked or about which Employee learned confidential information during Employee’s employment with the Company; 

  

	 	b.	solicit any licensor to or customer of the Company or licensee of the Company’s products, that are known to Employee, with respect to any business, products or services that
are competitive to the products or services offered by the Company or under development during Employee’s employment with the Company; and 

  

	 	c.	solicit, induce, recruit or encourage any of the Company’s employees or consultants to terminate their relationship with the Company, or attempt any of the foregoing, either
for Employee or any other person or entity. 

 (iv) except, as expressly provided for in this Agreement nothing herein will
affect the provisions of, and Employee will continue to comply with, the terms of any Proprietary Information and Inventions Agreement or similar agreement Employee has executed with the Company. 
 5. 
 A. In consideration for the release of
claims and other obligations set forth in this Agreement, and provided that (i) this Agreement is signed and not revoked by Employee and (ii) Employee has not breached this Agreement or otherwise violated the terms of his employment with
the Company, the Company agrees to pay Employee (a) the equivalent of his regular salary through June 15, 2008 and (b) his commissions and performance bonus earned for the current calendar year for objectives or business results
actually achieved thru December 31, 2007, as severance pay less any PTO overages and applicable state and federal payroll deductions. These amounts will be paid as per the Company’s regular payroll processing schedule. 
 B. Company agrees to pay Employee’s and his dependent’s medical, dental and vision premiums at Employee’s current level through
June 30, 2008 under the Consolidated Omnibus Reconciliation Act (“COBRA”). Company will discontinue paying for Employee’s COBRA coverage if Employee becomes eligible for other healthcare coverage prior to June 30, 2008.
Employee is required to notify Company within 10 business days if such other coverage begins. 
 C. Company hereby agrees, subject to Board
approval, to waive or modify the provisions of Employee’s stock options, as necessary, to provide that Employee shall have ninety (90) days following December 21, 2007 to exercise each such option. Except for this waiver or
modification, all other terms of the stock options will remain the same. 
 D. Employee acknowledges that Employee is receiving the
compensation outlined in this section in consideration of the promises and obligations herein and for waiving Employee’s right to claims referred to in this Agreement, and that Employee would not otherwise be entitled to payment in the manner
outlined herein. 
  

 6. In exchange for the above described compensation, Employee fully, forever and unconditionally gives
up, waives and releases and covenants not to sue on any and all claims, charges, complaints, rights, demands, costs, expenses, grievances or promises of any and every kind Employee may have up to and thru the date of termination of employment
against Releasees and related persons, including but not limited to any and all claims for unreimbursed expenses, age discrimination, race or national origin discrimination, physical handicap and medical condition discrimination, breach of contract
or wrongful termination from employment under state and federal laws, including but not limited to the United States Civil Rights Act as amended, 42 U.S.C. Section 2000e et seq.; the Age Discrimination in Employment Act of 1967, as
amended, 29 U.S.C. Section 621 et seq. (“ADEA”); the False Claims Act; the Family Medical Leave Act; and applicable state employment laws including but not limited to the Washington Law Against Discrimination and the Industrial
Insurance Act of Washington. 
 7. Employee agrees that by signing this Agreement and accepting the above described consideration, Employee
gives up any and all rights Employee may have to file a claim or complaint of any kind against Releasees or any related persons. Employee therefore specifically and freely waives any and all claims regardless of whether Employee knows or suspects
such claims exist at the time of executing this Agreement. Notwithstanding anything to the contrary herein, the release and waiver in Sections 6 and 7 of this Agreement shall not apply in any way that limits the Employee’s right to exercise
Employee’s stock options pursuant to their terms. 
 8. Employee represents, warrants and acknowledges to the Company that
(i) Employee has not suffered nor aggravated any known on-the-job injuries for which he not already filed a claim and (ii) assuming receipt of full payment of wages, commissions, bonus and PTO accrued thru December 21, 2007 Employee
has been fully compensated by the Company for all amounts owed to him for wages, salaries, bonuses, health benefits, vacation, expenses, and any other form of compensation and benefits. 
 9. Employee represents and warrants to the Company that as of December 21, 2007 he will have returned to the Company all property of the Company and
all property related to the Company’s business, in the custody or control of Employee, in whatever form, including, but not limited to, documents, books, records, reports, contracts, lists, computer disks, files, keys, business plans and
forecasts, financial information, computer, cell phone, and any materials of any kind that contain or embody any proprietary or confidential information of the Company provided, however, that Employee may retain his laptop computer through
February 29, 2008. 
 10. Employee agrees that this Agreement is private and that Employee will not discuss the fact that it exists or
its terms with anyone else except Employee’s legal advisor or tax accountant, representatives of Varolii who have knowledge of this Agreement, or as required by law. 
 11. Employee agrees not to disparage the Company and the Releasees, and the Company agrees not to disparage Employee, in any manner likely to be harmful to them or their business, business reputation or personal
reputation; provided that both Employee and Company will respond accurately and fully to any question, inquiry, or request for information when required by legal process. 
 12. Employee and Company agree that if any dispute arises concerning interpretation and/or enforcement of the terms of this Agreement, said dispute shall be resolved by binding 

 
arbitration conducted before a single arbitrator in accordance with the American Arbitration Association’s National Rules for the Resolution of
Employment Disputes then in effect (“AAA’s National Rules”). In the event that such a dispute arises, counsel for both Employee and Company will attempt to jointly select an arbitrator. If unable to do so, the procedures outlined in
the AAA’s National Rules shall govern. Unless otherwise agreed to by Employee and Company, the arbitration shall take place in AAA’s office closest to the Company’s Seattle, Washington office. 
 13. Employee and Company acknowledge that Employees services were of a special and unique character and nature and that a breach of Sections 4, 10 and 11
of this Agreement or of Employee’s Proprietary Information and Inventions Agreement may cause irreparable injury and damage to the Company. In the event of such a breach, the Company shall be entitled to a temporary restraining order and
injunctive relief. 
 14. This Agreement sets forth the entire agreement between Employee and the Company and Releasees with respect to the
subject matter of this Agreement. No one has promised Employee anything that is different from what is set forth in this Agreement. No other promises or agreements shall be binding upon Employee or Releasees with respect to the subject matter of
this Agreement unless separately agreed to in writing. 
 15. Employee acknowledges
that Employee is knowingly and voluntarily waiving and releasing any rights Employee may have under the ADEA. Employee further acknowledges that Employee has been advised by this writing, as required by the ADEA, that (a) Employee’s waiver
or release does not apply to any rights or claims that may arise after the execution date of this Agreement; (b) Employee has been advised of Employee’s right to consult an attorney before Employee signs this Agreement; (c) Employee
has twenty-one (21) days to consider this Agreement (although Employee may choose to voluntarily execute this Agreement earlier); and (d) Employee has the right to revoke this Agreement within seven (7) days of signing it. To revoke
this Agreement, employee must send a written letter by certified mail to: Varolii Corporation, Attention: Rebecca Clements, 821 Second Avenue, Suite 1000 – 10th Floor, Seattle, WA 98104. This Agreement will become null and void if both parties have not executed it prior to December 28, 2007. 
 16. This Agreement has been made in the State of Washington and Washington law applies to it. If any part is found to be invalid, the remaining parts of the Agreement will remain in effect as if there were no invalid
part. 
 17. This Agreement shall become “effective” on the eighth calendar day after Employee signs it, if it has not been
revoked. 
  

					
			
	/s/ James Nuccitelli	  		  	12/20/07
	Jim Nuccitelli	  		  	Date
			
	/s/ Nicholas Tiliacos	  		  	12/20/07
	Nicholas Tiliacos, Chief Executive Officer	  		  	Date

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