Document:

EX-10.3

 Exhibit 10.3 

STOCKHOLDER AGREEMENT 

THIS STOCKHOLDER AGREEMENT (this “Agreement”) is made and entered into as of June 18, 2021, by and among LiveVox
Holdings, Inc., a Delaware corporation, formerly Crescent Acquisition Corp (the “Company”), CFI Sponsor LLC, a Delaware limited liability company (“Crescent”) and each of the Persons identified on the signature
pages hereto under the heading “Golden Gate Capital” (collectively, “GGC” and together with Crescent, the “Investors”). This Agreement shall become effective (the “Effective Date”) upon
the consummation of the transactions (the “Closing”) contemplated by that certain Agreement and Plan of Merger (the “Merger Agreement”), dated as of January 13, 2021, by and among the Company, Function
Acquisition I Corp, a Delaware corporation, Function Acquisition II LLC, a Delaware limited liability company, LiveVox Holdings, Inc., a Delaware corporation, and GGC Services Holdco, Inc., a Delaware corporation, solely in its capacity as the
representative, agent and attorney-in-fact of the Company Stockholder (as defined in the Merger Agreement). Each of the Company, GGC and Crescent may be referred to in
this Agreement as a “Party” and collectively as the “Parties”. 
 WHEREAS, in connection with the
transactions contemplated by the Merger Agreement, the Investors are acquiring a significant portion of the Company’s issued and outstanding common stock (the “Common Stock”); 

WHEREAS, in consideration of the Investors’ and their Affiliates’ participation in the transactions contemplated by the Merger
Agreement, the Company has agreed to permit certain of the Investors to designate Persons for nomination for election to the board of directors of the Company (the “Board”) at and following the Effective Date on the terms and
conditions set forth herein; 
 NOW, THEREFORE, in consideration of the mutual covenants contained herein and other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, each of the Parties to this Agreement agrees as follows: 
 1.
Board of Directors. 
 (a) Initial Composition of the Board. The Company shall, and each of the Investors agree with the
Company that they shall, take all Necessary Action to cause the Board as of and immediately after the Closing to be comprised of the following Directors: (w) the Company’s chief executive officer (the “CEO Nominee”), who
shall initially be Louis Summe as a Class I Director; (x) five Directors nominated by GGC (each, a “GGC Nominee”), who shall initially be Marcello Pantuliano as a Class I Director, Doug Ceto as a Class II
Director, Bernhard Nann as a Class III Director, Stewart Bloom as a Class II Director and Rishi Chandna as a Class III Director; (y) two Directors nominated by Crescent (each, a “Crescent Nominee”), who shall
initially be Robert D. Beyer as a Class III Director and Todd M. Purdy as a Class II Director; and (z) three Directors jointly approved by GGC and Crescent who (i) shall fulfill the Company’s board diversity requirements
pursuant to California AB 979 by December 31, 2021 and (ii) shall be “independent” as defined under Nasdaq Listing Rule 5605(a)(2) and any applicable law (each, an “Independent Nominee”), who shall initially be
Leslie C. G. Campbell as a Class I Director, Susan Morisato as a Class II Director and Kathleen Pai as a Class III Director. 

 (b) From the Effective Date, GGC shall have the right, but not the obligation, to nominate
to the Board a number of designees equal to the product of (x) the Total Number of Directors multiplied by (y) the GGC Ownership Percentage, rounded up to the nearest whole number (e.g.,
11⁄4 Directors shall equate to 2 Directors); provided, that GGC shall not have the right to nominate any directors at any time the GGC Ownership Percentage is less
than 5%; provided, further, that in the event that the GGC Ownership Percentage is less than 50% and rounding to the nearest whole number would result in GGC having the right to nominate over 50% of the Total Number of Directors, GGC shall instead
have the right, but not the obligation, to nominate to the Board a number of Nominees equal to the product of (x) the Total Number of Directors multiplied by (y) the GGC Ownership Percentage, rounded down to the nearest whole
number. For purposes of calculating the number of directors that GGC is entitled to designate pursuant to the immediately preceding sentence, any such calculations shall be made after taking into account any increase in the Total Number of
Directors. 
 (c) In the event that GGC has nominated less than the total number of designees GGC shall be entitled to nominate pursuant to
Section 1(b), GGC shall have the right, at any time, to nominate such additional designees to which it is entitled, in which case, the Company and the Directors shall take all necessary corporation action, to the fullest
extent permitted by applicable law (including with respect to fiduciary duties under Delaware law), to (x) enable GGC to nominate and effect the election or appointment of such additional individuals, whether by increasing the size of the
Board, or otherwise and (y) to designate such additional individuals nominated by GGC to fill such newly created vacancies or to fill any other existing vacancies. 

(d) The Company shall pay all reasonable out-of-pocket
expenses incurred by each of the Nominees in connection with the performance of his or her duties as a director and in connection with his or her attendance at any meeting of the Board in accordance with the Company’s policies and procedures.

 (e) Certain Defined Terms. 

“Affiliate” of any person shall mean any other person controlled by, controlling or under common control with such person;
where “control” (including, with its correlative meanings, “controlling,” “controlled by” and “under common control with”) means possession, directly or indirectly, of power to
direct or cause the direction of management or policies (whether through ownership of securities, by contract or otherwise). 

“Beneficially Own” shall mean that a specified person has or shares the right, directly or indirectly, through any contract,
arrangement, understanding, relationship or otherwise, to vote shares of capital stock of the Company. 

“Class I,” “Class II” and
“Class III” Directors shall have the meanings ascribed in the Company’s Second Amended and Restated Certificate of Incorporation. 

“Director” means any member of the Board. 

  
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 “GGC Ownership Percentage” means, as of any date of determination, the
total number of shares of Common Stock Beneficially Owned by GGC and its Affiliates divided by the total number of shares of Common Stock outstanding. 

“Necessary Action” means, with respect to any Party and a specified result, all actions (to the extent such actions are not
prohibited by applicable law and within such Party’s control, and in the case of any action that requires a vote or other action on the part of the Board to the extent such action is consistent with fiduciary duties that Company’s
directors may have in such capacity) necessary to cause such result, including (a) calling special meetings of stockholders, (b) voting or providing a written consent or proxy, if applicable in each case, with respect to Common Stock,
(c) causing the adoption of stockholders’ resolutions and amendments to the Organizational Documents, (d) executing agreements and instruments, (e) making, or causing to be made, with governmental entities, all filings,
registrations or similar actions that are required to achieve such result, and (f) nominating certain Persons for election to the Board in connection with the annual or special meeting of stockholders of Company. 

“Nominees” means the CEO Nominee, the GGC Nominees, the Crescent Nominees and the Independent Nominees, collectively. 

“Person” means an individual, a sole proprietorship, a corporation, a partnership, limited liability company, a limited
partnership, a joint venture, an association, a trust, or any other entity or organization, including a government or a political subdivision, agency or instrumentality thereof. 

“Total Number of Directors” means the total number of Directors comprising the Board. 

(f) No Nominee nominated in accordance with this Agreement shall be required to resign prior to the end of the then current term for such
Nominee regardless of whether the Person(s) nominating such Nominee are entitled to nominate a Nominee at the next election of Directors (including, without limitation, in the case of GGC Nominees because of a reduction in the number of shares of
Common Stock that GGC Beneficially Owns). 
 (g) In the event that any GGC Nominee shall cease to serve for any reason prior to the
expiration of such GGC Nominee’s then current term, GGC shall be entitled to designate such person’s successor in accordance with this Agreement (regardless of GGC’s beneficial ownership in the Company at the time of such vacancy) and
the Board shall promptly fill the vacancy with such successor nominee; it being understood that any such designee shall serve the remainder of the term of the director whom such designee replaces. 

(h) Notwithstanding anything to the contrary, in the event that any Crescent Nominee shall cease to serve (or not commence to serve upon
Closing) for any reason prior to the expiration of such Crescent Nominee’s initial term (as determined in accordance with Section 1(a)), Crescent shall be entitled to designate such Crescent Nominee’s successor
(regardless of Crescent’s beneficial ownership in the Company at the time of such vacancy) and the Board shall promptly fill the vacancy with such successor nominee; it being understood that any such designee shall serve the remainder of the
term of the Crescent Nominee whom such designee replaces. 

  
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 (i) If a Nominee is not appointed or elected to the Board because of such Person’s
death, disability, disqualification, withdrawal as a nominee or for other reason is unavailable or unable to serve on the Board, the Party or Parties that nominated such Nominee shall be entitled to designate promptly another nominee and the
director position for which the original Nominee was nominated shall not be filled pending such designation. 
 (j) So long as any Investor
has the right to nominate Nominees under this Agreement or any such Nominee is serving on the Board, the Company shall use its reasonable best efforts to maintain in effect at all times directors and officers indemnity insurance coverage reasonably
satisfactory to GGC, and the Company’s Second Amended and Restated Certificate of Incorporation and Amended and Restated Bylaws (each as may be further amended, supplemented or waived in accordance with its terms, the “Organizational
Documents”) shall at all times provide for indemnification, exculpation and advancement of expenses to the fullest extent permitted under applicable law. 

(k) If the size of the Board is expanded, GGC shall be entitled to nominate a number of Nominees to fill the newly created vacancies such that
the total number of Nominees serving on the Board following such expansion will be equal to that number of Nominees that GGC would be entitled to nominate in accordance with Section 1(b) if such expansion occurred
immediately prior to any meeting of the stockholders of the Company called with respect to the election of members of the Board, and the Board shall appoint such Nominees to the Board. 

(l) If at any time the Company is not a “controlled company” and is required by applicable law or the Nasdaq Stock Market LLC (the
“Exchange”) listing standards to have a majority of the Board comprised of “independent directors” (subject in each case to any applicable phase-in periods), GGC’s Nominees
shall include a number of Persons that qualify as “independent directors” under applicable law and the Exchange listing standards such that, together with any other “independent directors” then serving on the Board that are not
Nominees, the Board is comprised of a majority of “independent directors.” 
 (m) At any time that a Party shall have any
nomination rights under this Section 1, the Company shall not take any action, including making or recommending any amendment to the Organizational Documents that could reasonably be expected to adversely affect such
Party’s rights under this Agreement, in each case without the prior written consent of such Party. 
 (n) This agreement shall
terminate as to Crescent at the time of the expiration of the term of the Crescent Nominees and where Crescent no longer has a right to designate or nominate a Director pursuant to this Section 1. 

2. Company Obligations. The Company agrees to use its reasonable best efforts to ensure that prior to the date that the GGC Ownership
Percentage is less than 5%, (i) each Nominee is included in the Board’s slate of nominees to the stockholders (the “Board’s Slate”) for each election of Directors; and (ii) each Nominee is included in
the proxy statement prepared by management of the Company in connection with soliciting proxies for every meeting of the stockholders of the Company called with respect to the election of members of the Board (each, a

  
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“Director Election Proxy Statement”), and at every adjournment or postponement thereof, and on every action or approval by written consent of the stockholders of the Company or
the Board with respect to the election of members of the Board. GGC will promptly report to the Company after GGC ceases to Beneficially Own shares of Common Stock representing at least 5% of the total voting power of the then outstanding Common
Stock, such that the Company is informed of when this obligation terminates. The calculation of the number of Nominees that GGC is entitled to nominate to the Board’s Slate for any election of directors shall be based on the GGC Ownership
Percentage immediately prior to the mailing to stockholders of the Director Election Proxy Statement relating to such election (or, if earlier, the filing of the definitive Director Election Proxy Statement with the U.S. Securities and Exchange
Commission). Unless GGC notifies the Company otherwise prior to the mailing to stockholders of the Director Election Proxy Statement relating to an election of directors, the Nominees for such election shall be presumed to be the same Nominees
currently serving on the Board, and no further action shall be required of GGC for the Board to include such Nominees on the Board’s Slate; provided, that, in the event GGC is no longer entitled to nominate the full number of Nominees then
serving on the Board, GGC shall provide advance written notice to the Company, of which currently serving Nominee(s) shall be excluded from the Board Slate, and of any other changes to the list of Nominees. Furthermore, the Company agrees that at
any time the Company qualifies as a “controlled company” under the rules of the Exchange the Company will elect to be a “controlled company” for purposes of the Exchange and will disclose in its annual meeting proxy statement
that it is a “controlled company” and the basis for that determination. Each of the Company, GGC and Crescent acknowledge and agree that, as of the Effective Date, the Company is a “controlled company.” 

3. Committees. From and after the Effective Date hereof until such time as the GGC Ownership Percentage is less than 5% and assuming
such designation is permitted by the rules of the Exchange and the charter of the applicable committee, GGC shall have the right to designate a number of members of each committee of the Board equal to the nearest whole number greater than the
product obtained by multiplying the GGC Ownership Percentage by the number of positions, including any vacancies, on the applicable committee, provided that any such designee shall be a director and shall be eligible to serve on the applicable
committee under applicable law or listing standards of the Exchange, including any applicable independence requirements (subject in each case to any applicable exceptions, including those for “controlled companies,” and any applicable phase-in periods). Any additional members shall be determined by the Board. Nominees designated to serve on a Board committee shall have the right to remain on such committee until the next election of Directors,
regardless of the level of the GGC Ownership Percentage following such designation. Unless GGC notifies the Company otherwise prior to the time the Board takes action to change the composition of a Board committee, and to the extent GGC has the
requisite GGC Ownership Percentage for GGC to nominate a Board committee member at the time the Board takes action to change the composition of any such Board committee, any Nominee currently designated by GGC to serve on a committee shall be
presumed to be re-designated for such committee. 
 4. Amendment and Waiver. Any provision of
this Agreement may be amended or waived if, but only if, such amendment or waiver is in writing and is signed, in the case of an amendment, by the Company and GGC, or in the case of a waiver, by the Party against whom the waiver is to be effective;
provided that any amendment or waiver to this Agreement that is 

  
 5 

 
materially adverse to the rights or obligations of Crescent under this Agreement shall also require the written consent of Crescent. No failure or delay by any Party in exercising any right,
power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or privilege. The rights and remedies herein
provided shall be cumulative and not exclusive of any rights or remedies provided by law. No Investor shall be obligated to nominate all (or any) of the Nominees it is entitled to nominate pursuant to this Agreement for any election of directors but
the failure to do so shall not constitute a waiver of their rights hereunder with respect to future elections; provided, however, that in the event that any Investor fails to nominate all (or any) of the Nominees it is entitled to
nominate pursuant to this Agreement prior to the mailing to stockholders of the Director Election Proxy Statement relating to such election (or, if earlier, the filing of the definitive Director Election Proxy Statement with the U.S. Securities and
Exchange Commission), the Nominating and Governance Committee of the Board shall be entitled to nominate individuals in lieu of such Nominees for inclusion in the Board’s Slate and the applicable Director Election Proxy Statement with respect
to the election for which such failure occurred and the Investors shall be deemed to have waived their rights hereunder with respect to such election. The rights and remedies herein provided shall be cumulative and not exclusive of any rights or
remedies provided by law. 
 5. Benefit of Parties. This Agreement shall be binding upon and shall inure to the benefit of the
Parties and their respective permitted successors and assigns. An Investor may assign its rights or obligations hereunder only to an Affiliate of such Investor (other than a portfolio company) but only if such Affiliate agrees to become bound by the
terms and provisions of this Agreement (including this Section 5) and the Company may not assign any of its rights or obligations hereunder without the prior written consent of the other Parties hereto. Except as otherwise
provided in this Section 5 and the rights of the Indemnified Parties in Section 6, nothing herein contained shall confer or is intended to confer on any third party or entity that is not a party to
this Agreement any rights under this Agreement. 
 6. Indemnification. 

(a) The Company shall defend, indemnify and hold harmless each Investor and its respective Affiliates, partners, employees, agents, directors,
managers, officers and controlling Persons (collectively, the “Indemnified Parties”) from and against any and all actions, causes of action, suits, claims, liabilities, losses, damages, costs, expenses, or obligations of any kind or
nature (whether accrued or fixed, absolute or contingent) in connection therewith (including reasonable attorneys’ fees and expenses) incurred by the Indemnified Parties before or after the date of this Agreement (each, an
“Action”) arising directly or indirectly out of, or in any way relating to, (i) shares of Common Stock or other equity securities of the Company Beneficially Owned by such Investor or its Affiliates or control or ability to
influence the Company or any of its subsidiaries (other than any such Actions (x) to the extent such Actions arise out of any breach of this Agreement by an Indemnified Party or its Affiliates or the breach of any fiduciary or other duty or
obligation of such Indemnified Party to its direct or indirect equity holders, creditors or Affiliates or (y) to the extent such Actions are directly caused by such Person’s willful misconduct), (ii) the business, operations, properties,
assets or other rights or liabilities of the Company or any of its subsidiaries or (iii) any services provided prior, on or after the date of this 

  
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Agreement by any Investor or its Affiliates to the Company or any of its subsidiaries. The Company shall defend at its own cost and expense in respect of any Action which may be brought against
the Company and/or its Affiliates and the Indemnified Parties. The Company shall defend at its own cost and expense any and all Actions which may be brought in which the Indemnified Parties may be impleaded with others upon any Action by the
Indemnified Parties, except that if such damage shall be proven to be the direct result of gross negligence, bad faith or willful misconduct by any of the Indemnified Parties, then such Indemnified Party shall reimburse the Company for the costs of
defense and other costs incurred by the Company in proportion to such Indemnified Party’s culpability as proven. In the event of the assertion against any Indemnified Party of any Action or the commencement of any Action, the Company shall be
entitled to participate in such Action and in the investigation of such Action and, after written notice from the Company to such Indemnified Party, to assume the investigation or defense of such Action with counsel of the Company’s choice at
the Company’s expense; provided, however, that such counsel shall be reasonably satisfactory to the Indemnified Party. Notwithstanding anything to the contrary contained herein, the Company may retain one firm of counsel to represent all
Indemnified Parties in such Action; provided, however, that the Indemnified Party shall have the right to employ a single firm of separate counsel (and any necessary local counsel) and to participate in the defense or investigation of such Action
and the Company shall bear the expense of such separate counsel (and local counsel, if applicable), if (x) in the opinion of counsel to the Indemnified Party use of counsel of the Company’s choice could reasonably be expected to give rise
to a conflict of interest, (y) the Company shall not have employed counsel satisfactory to the Indemnified Party to represent the Indemnified Party within a reasonable time after notice of the assertion of any such Action or (z) the
Company shall authorize the Indemnified Party to employ separate counsel at the Company’s expense. The Company further agrees that with respect to any Indemnified Party who is employed, retained or otherwise associated with, or appointed or
nominated by, any Investor or any of its Affiliates and who acts or serves as a director, officer, manager, fiduciary, employee, consultant, advisor or agent of, for or to the Company or any of its subsidiaries, that the Company or such
subsidiaries, as applicable, shall be primarily liable for all indemnification, reimbursements, advancements or similar payments (the “Indemnity Obligations”) afforded to such Indemnified Party acting in such capacity or capacities
on behalf or at the request of the Company, whether the Indemnity Obligations are created by law, organizational or constituent documents, contract (including this Agreement) or otherwise. The Company hereby agrees that in no event shall the Company
or any of its subsidiaries have any right or claim against any Investor for contribution or have rights of subrogation against any Investor through an Indemnified Party for any payment made by the Company or any of its subsidiaries with respect to
any Indemnity Obligation. In addition, the Company hereby agrees that in the event that any Investor pays or advances an Indemnified Party any expenses with respect to an Indemnity Obligation, the Company will, or will cause its subsidiaries to, as
applicable, promptly reimburse such Investor respectively, for such payment or advance upon request; subject to the receipt by the Company of a written undertaking executed by the Indemnified Party and such Investor, as applicable, that makes such
payment or advance to repay any such amounts if it shall ultimately be determined by a court of competent jurisdiction that such Indemnified Party was not entitled to be indemnified by the Company. The foregoing right to indemnity shall be in
addition to any rights that any Indemnified Party may have at common law or otherwise and shall remain in full force and effect following the completion or any termination of the engagement. If for any reason the foregoing indemnification is
unavailable to any Indemnified Party or insufficient 

  
 7 

 
to hold it harmless as and to the extent contemplated by this Section 6, then the Company shall contribute to the amount paid or payable by the Indemnified Party as a
result of such Action in such proportion as is appropriate to reflect the relative benefits received by the Company, on the one hand, and the Indemnified Party, as the case may be, on the other hand, as well as any other relevant equitable
considerations. 
 (b) The Company hereby acknowledges that certain of the Indemnified Parties have certain rights to indemnification,
advancement of expenses and/or insurance provided by investment funds managed by an Investor and certain of their Affiliates (collectively, the “Fund Indemnitors”). The Company hereby agrees with respect to any indemnification, hold
harmless obligation, expense advancement or reimbursement provision or any other similar obligation whether pursuant to or with respect to this Agreement, the organizational documents of the Company or any of its subsidiaries or any other agreement,
as applicable, (i) that the Company and its subsidiaries are the indemnitor of first resort (i.e., their obligations to the Indemnified Parties are primary and any obligation of the Fund Indemnitors to advance expenses or to provide
indemnification for claims, expenses or obligations arising out of the same or similar facts and circumstances suffered by any Indemnified Party are secondary), (ii) that the Company shall be required to advance the full amount of expenses incurred
by any Indemnified Party and shall be liable for the full amount of all expenses, liabilities, obligations, judgments, penalties, fines, and amounts paid in settlement to the extent legally permitted and as required by the terms of this Agreement,
the organizational documents of the Company or any of its subsidiaries or any other agreement, as applicable, without regard to any rights any Indemnified Party may have against the Fund Indemnitors, and (iii) that the Company, on behalf of
itself and each of its subsidiaries, irrevocably waives, relinquishes and releases the Fund Indemnitors from any and all Actions against the Fund Indemnitors for contribution, subrogation or any other recovery of any kind in respect thereof. The
Company further agrees that no advancement or payment by the Fund Indemnitors on behalf of any Indemnified Party with respect to any Action for which any Indemnified Party has sought indemnification from the Company shall affect the foregoing and
the Fund Indemnitors shall have a right of contribution and/or be subrogated to the extent of such advancement or payment to all of the rights of recovery of any Indemnified Party against the Company. The Company agrees that the Fund Indemnitors are
express third-party beneficiaries of the terms of this Section 6(b). 
 7. Headings. Headings are for ease
of reference only and shall not form a part of this Agreement. 
 8. Governing Law. This Agreement shall be construed in accordance
with and governed by the law of the State of Delaware without giving effect to the principles of conflicts of laws thereof. 
 9.
Jurisdiction. Any suit, action or proceeding seeking to enforce any provision of, or based on any matter arising out of or in connection with, this Agreement may be brought against any of the Parties in any federal court located in the State
of Delaware or any Delaware state court, and each of the Parties hereby consents to the exclusive jurisdiction of such court (and of the appropriate appellate courts) in any such suit, action or proceeding and waives any objection to venue laid
therein. Process in any such suit, action or proceeding may be served on any Party 

  
 8 

 
anywhere in the world, whether within or without the jurisdiction of any such court. Without limiting the foregoing, each of the Parties agrees that service of process upon such Party at the
address referred to in Section 17, together with written notice of such service to such Party, shall be deemed effective service of process upon such Party. 

10. WAIVER OF JURY TRIAL. EACH OF THE PARTIES HERETO HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL
PROCEEDING ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT. 
 11. Entire Agreement. This Agreement constitutes the entire
agreement among the Parties with respect to the subject matter hereof and supersedes all prior agreements, understandings and negotiations, both written and oral among the Parties with respect to the subject matter hereof. 

12. Counterparts; Effectiveness. This Agreement may be signed in any number of counterparts, each of which shall be deemed an original.
This Agreement shall become effective when each Party shall have received a counterpart hereof signed by each of the other Parties. An executed copy or counterpart hereof delivered by facsimile or email shall be deemed an original instrument. 

13. Severability. If any provision of this Agreement or the application thereof to any person or circumstance shall be invalid or
unenforceable to any extent, the remainder of this Agreement and the application of such provisions to other Persons or circumstances shall not be affected thereby and shall be enforced to the greatest extent permitted by law. 

14. Further Assurances. Each of the Parties hereto shall execute and deliver such further instruments and do such further acts and
things as may be required to carry out the intent and purpose of this Agreement. 
 15. Specific Performance. Each of the Parties
hereto agree that irreparable damage would occur if any provision of this Agreement were not performed in accordance with the terms hereof and that the Parties shall be entitled to an injunction or injunctions to prevent breaches of this Agreement
or to enforce specifically the performance of the terms and provisions hereof in any federal or state court located in the State of Delaware, in addition to any other remedy to which they are entitled at law or in equity. 

16. Survival. The provisions of Sections 7 through 17 of this Agreement shall survive the termination or expiration, for
any reason, of this Agreement. 
 17. Notices. All notices, requests and other communications to any Party or to the Company shall be
in writing (including facsimile or similar writing) and shall be given, 

  
 9 

 If to the Company: 

LiveVox Holdings, Inc. 
 450
Sansome Street, 9th Floor 
 San Francisco CA 94111 

Attention:    Mark Mallah 

E-mail:        MMallah@livevox.com 

With a copy to (which shall not constitute notice): 

Kirkland & Ellis LLP 

555 California Street, Suite 2900 

San Francisco, CA 94104 

Attention: Matthew Goulding, P.C.; Monica J. Shilling,
P.C.                 
 Facsimile: (415) 453-1500      
 Email:    matthew.goulding@kirkland.com 

monica.shilling@kirkland.com 

If to any GGC or any GGC Nominee: 

Golden Gate Private Equity, Inc. 

One Embarcadero Center, Suite 3900 

San Francisco, CA 94111 

Attention: Stephen D. Oetgen and Rishi Chandna 

E-mail: rchandna@goldengatecap.com      

 soetgen@goldengatecap.com 

 legal@goldengatecap.com 

With a copy to (which shall not constitute notice): 

Kirkland & Ellis LLP 

555 California Street, Suite 2900 

San Francisco, CA 94104 

Attention: Matthew Goulding, P.C.; Monica J. Shilling,
P.C.                 
 Facsimile: (415) 453-1500      
 Email:    matthew.goulding@kirkland.com 

monica.shilling@kirkland.com 

If to any Crescent or any Crescent Nominee: 

CFI Sponsor LLC 
 11100 Santa
Monica Blvd., Suite 2000 
 Los Angeles, CA 90025 

Attention:    George Hawley 

Email:          george.hawley@crescentcap.com 

  
 10 

 With a copy (which shall not constitute notice): 

Skadden, Arps, Slate, Meagher & Flom LLP 

525 University Avenue, Suite #1400 

Palo Alto, CA 94301 
 Attention:
Michael J. Mies 
 E-mail:     michael.mies@skadden.com 

or to such other address or facsimile number as such Party or the Company may hereafter specify for the purpose by notice to the other Parties and the
Company. Each such notice, request or other communication shall be effective when delivered at the address specified in this Section 17 during regular business hours. 

*                *       
         *                *                *

  
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 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement on the date first above
written. 
  

			
	LIVEVOX HOLDINGS, INC.
		
	By:	 	/s/ Louis Summe
	Name:	 	Louis Summe
	Title:	 	President
	
	CRESCENT
	
	CFI SPONSOR LLC
a Delaware limited liability company
	
	By: Crescent Capital Group Holdings LP, its Member
		
	By:	 	/s/ George P. Hawley
		 	Name: George P. Hawley
		 	Title:   General Counsel and Secretary
	
	By: Beyer Family Interests LLC, its Member
		
	By:	 	/s/ Robert D. Beyer
		 	Name: Robert D. Beyer
		 	Title:   Its Manager
	
	By: TSJD Family LLC
		
	By:	 	/s/ Todd M. Purdy
		 	Name: Todd M. Purdy
		 	Title:   Manager

 
			
	GOLDEN GATE CAPITAL
	
	GOLDEN GATE CAPITAL OPPORTUNITY FUND, L.P.
	
	By: GGC Opportunity Fund Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, GP, Ltd.
	Its: General Partner

 
			
		
	By:	 	/s/ David C. Dominik

 
			
	 Name:
	 	 David C. Dominik

	 Title:
	 	 Director

	
	GOLDEN GATE CAPITAL OPPORTUNITY FUND-A, L.P.
	
	By: GGC Opportunity Fund Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, GP, Ltd.
	Its: General Partner

 
			
		
	By:	 	/s/ David C. Dominik

 
			
	 Name:
	 	 David C. Dominik

	 Title:
	 	 Director

	
	GGCOF EXECUTIVE CO-INVEST, L.P.
	
	By: GGCOF Co-Invest Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, GP, Ltd.
	Its: General Partner

 
			
		
	By:	 	/s/ David C. Dominik

 
			
	 Name:
	 	 David C. Dominik

	 Title:
	 	 Director

 
			
	GGCOF IRA CO-INVEST, L.P.
	
	By: GGCOF Co-Invest Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, GP, Ltd.
	Its: General Partner

 
			
		
	By:	 	/s/ David C. Dominik

 
			
	 Name:
	 	 David C. Dominik

	 Title:
	 	 Director

	
	GGCOF THIRD-PARTY CO-INVEST, L.P.
	
	By: GGC Opportunity Fund Management, L.P.
	Its: General Partner
	
	By: GGC Opportunity Fund Management, GP, Ltd.
	Its: General Partner

 
			
		
	By:	 	/s/ David C. Dominik

 
			
	 Name:
	 	 David C. Dominik

	 Title:
	 	 DirectorEX-10.4

 Exhibit 10.4 

ESCROW AGREEMENT 
 THIS
ESCROW AGREEMENT (this “Agreement”) is made and entered into as of June 18, 2021, by and among Crescent Acquisition Corp, a Delaware corporation, (“Crescent”), GGC Services Holdco, Inc., a Delaware corporation,
(“GGC” and, together with Crescent, sometimes referred to individually as a “Party” and collectively as the “Parties”), and Citibank, N.A., as escrow agent (the “Escrow Agent”).

 RECITALS 
 WHEREAS,
Crescent, Function Acquisition Corp, a Delaware corporation and a direct, wholly owned subsidiary of Parent, Function Acquisition II LLC, a Delaware limited liability company and a direct, wholly owned subsidiary of Parent, LiveVox Holdings, Inc., a
Delaware corporation and GGC, are parties to that certain Agreement and Plan of Merger, dated as of January 13, 2021 (as amended, restated, modified, supplemented and/or waived, from time to time, the “Merger Agreement”); 

WHEREAS, the Merger Agreement contemplates the execution and delivery of this Agreement and the deposit by Crescent with the Escrow Agent of
$2,000,000 (the “Escrow Amount”) in order to secure the Parties’ purchase price adjustment obligations described in Section 2.11 of the Merger Agreement. The Parties wish such deposit to be subject to the terms and
conditions set forth herein and in the Merger Agreement; and 
 WHEREAS, Crescent agrees to place the Escrow Amount in escrow and the Escrow
Agent agrees to hold and distribute the Escrow Amount in accordance with the terms of this Escrow Agreement and the Merger Agreement. 
 NOW
THEREFORE, in consideration of the foregoing and of the mutual covenants hereinafter set forth, the parties hereto agree as follows: 
 1.
Appointment. The Parties hereby appoint the Escrow Agent as their escrow agent for the purposes set forth herein, and the Escrow Agent hereby accepts such appointment and agrees to act as escrow agent in accordance with the terms and
conditions set forth herein. 
 2. Escrow Funds. 

(a) On the Closing Date, Crescent shall deposit (or cause to be deposited) with the Escrow Agent the Escrow Amount in immediately available
funds, following which the Escrow Agent shall, as soon as reasonably practicable, acknowledge receipt of the Escrow Amount, together with all products and proceeds thereof, including all interest, dividends, gains and other income (collectively, the
“Escrow Earnings”) earned with respect thereto (collectively, the “Escrow Funds”) in separate and distinct account (the “Escrow Account”), subject to the terms and conditions of this Agreement. 

(b) For greater certainty, all escrow earnings shall be retained by the Escrow Agent and reinvested in the Escrow Funds and shall become part
of the Escrow Funds; and shall be disbursed as part of the Escrow Funds in accordance with the terms and conditions of this Agreement. 

 3. Investment of Escrow Funds. 

(a) Unless otherwise instructed in writing by the Parties, the Escrow Agent shall hold the Escrow Funds in a
non-interest-bearing deposit account insured by the Federal Deposit Insurance Corporation (“FDIC”) to the applicable limits. The Escrow Funds shall at all times remain available for
distribution in accordance with Section 4 below. 
 (b) The Escrow Agent shall send an account statement to each
of the Parties on a monthly basis reflecting activity in the Escrow Account for the preceding month. 
 (c) The Escrow Agent shall have no
responsibility for any investment losses resulting from the investment, reinvestment or liquidation of the escrowed property, as applicable, provided that the Escrow Agent has made such investment, reinvestment or liquidation of the escrowed
property in accordance with the terms, and subject to the conditions of this Agreement. The Escrow Agent does not have a duty nor will it undertake any duty to provide investment advice. 

4. Disposition and Termination of the Escrow Funds. 

(a) Escrow Funds. The Parties shall act in accordance with, and the Escrow Agent shall hold and release the Escrow Funds as provided
in, this Section 4(a) as follows: 
 (i) Upon receipt of a Joint Release Instruction with respect to the Escrow
Funds, the Escrow Agent shall promptly, but in any event within two (2) Business Days after receipt of a Joint Release Instruction, disburse all or part of the Escrow Funds in accordance with such Joint Release Instruction. 

(ii) Upon receipt by the Escrow Agent of a copy of Final Determination from any Party, the Escrow Agent shall on the fifth (5th) Business Day
following receipt of such determination, disburse as directed, part or all, as the case may be, of the Escrow Funds (but only to the extent funds are available in the Escrow Funds) in accordance with such Final Determination. The Escrow Agent will
act on such Final Determination without further inquiry. 
 (iii) All payments of any part of the Escrow Funds shall be made by wire
transfer of immediately available funds or check as set forth in the Joint Release Instruction or Final Determination, as applicable. 

(iv) Any instructions setting forth, claiming, containing, objecting to, or in any way related to the transfer or distribution of any funds
on deposit in any Escrow Account under the terms of this Agreement must be in writing, executed by the appropriate Party or Parties as evidenced by the signatures of the person or persons set forth on Exhibit
A-1 and Exhibit A-2 and delivered to the Escrow Agent attached to an e-mail received on a Business Day from an e-mail address set forth in Section 11 below. In the event a Joint Release Instruction or Final Determination is delivered to the Escrow Agent, whether in writing, by e-mail or otherwise, the Escrow Agent is authorized to seek confirmation of such instruction by telephone call back to the person or persons designated in Exhibits
A-1 and/or A-2 annexed hereto (the “Call Back Authorized Individuals”), and the Escrow Agent may rely upon the
confirmations of anyone purporting to be a Call Back Authorized Individual. To assure accuracy of the instructions it 

  
 2 

 
receives, the Escrow Agent may record such call backs, to the extent permitted by and in accordance with all applicable laws. If the Escrow Agent is unable to verify the instructions, or is not
satisfied with the verification it receives, it will not execute the instruction until all such issues have been resolved. The persons and telephone numbers for call backs may be changed only in writing, executed by an authorized signer of
applicable Party set forth on Exhibit A-1 or Exhibit A-2, actually received and acknowledged by the Escrow Agent. 

(b) Certain Definitions. 

(i) “Business Day” means any day that is not a Saturday, a Sunday or other day on which banks are not required or authorized
by law to be closed in San Francisco, California or New York, New York. 
 (ii) “Closing Date” has the meaning set forth
in the Merger Agreement. 
 (iii) “Final Determination” means a final
non-appealable order of any court of competent jurisdiction which may be issued, together with (A) a certificate of the prevailing Party to the effect that such order is final and non-appealable and from a court of competent jurisdiction having proper authority and (B) the written payment instructions of the prevailing Party to effectuate such order. 

(iv) “Joint Release Instruction” means the joint written instruction executed by an authorized signer of each of Crescent
and GGC directing the Escrow Agent to disburse all or a portion of the Escrow Funds, as applicable. 
 (v) “Person” means
an individual, a partnership, a corporation, a limited liability company, an association, a joint stock company, a trust, a joint venture, an unincorporated organization or a governmental entity or any department, agency or political subdivision
thereof. 
 5. Escrow Agent. The Escrow Agent undertakes to perform only such duties as are expressly set forth herein, which shall
be deemed purely ministerial in nature, and no duties, including but not limited to any fiduciary duties, shall be implied. The Escrow Agent shall neither be responsible for, nor chargeable with, knowledge of, nor have any requirements to comply
with, the terms and conditions of any other agreement, instrument or document between the Parties, in connection herewith, if any, including without limitation the Merger Agreement, nor shall the Escrow Agent be required to determine if any Person
has complied with any such agreements, nor shall any additional obligations of the Escrow Agent be inferred from the terms of such agreements, even though reference thereto may be made in this Agreement. Notwithstanding the terms of any other
agreement between the Parties, the terms and conditions of this Agreement will control the actions of Escrow Agent. The Escrow Agent may rely upon and shall not be liable for acting or refraining from acting upon any Joint Release Instruction or
Final Determination furnished to it hereunder and believed by it to be genuine and to have been signed and presented by an authorized signer of the proper Party or Parties. Concurrent with the execution of this Agreement, the Parties shall deliver
to the Escrow Agent authorized signers’ forms in the form of Exhibit A-1 and Exhibit A-2 attached hereto. The Escrow Agent shall be
under no duty to inquire into or investigate the validity, accuracy or content of any such document, notice, instruction or request. The Escrow Agent shall have no duty to solicit any payments which may be due to it or

  
 3 

 
the Escrow Funds. In the event that the Escrow Agent shall be uncertain as to its duties or rights hereunder or shall receive instructions, claims or demands from any Party hereto which, in its
opinion, conflict with any of the provisions of this Agreement, it shall be entitled to refrain from taking any action and its sole obligation shall be to keep safely all property held in escrow until it shall be directed otherwise in a Joint
Release Instruction or Final Determination. The Escrow Agent may interplead all of the assets held hereunder into a court of competent jurisdiction or may seek a declaratory judgment with respect to certain circumstances, and thereafter be fully
relieved from any and all liability or obligation with respect to such interpleaded assets or any action or nonaction based on such declaratory judgment. The Escrow Agent may consult with legal counsel of its selection in the event of any dispute or
question as to the meaning or construction of any of the provisions hereof or its duties hereunder. The Escrow Agent will not be liable for any action taken, suffered or omitted to be taken by it in good faith except to the extent that the Escrow
Agent’s gross negligence or willful misconduct was the cause of any direct loss to either Party. To the extent practicable, the Parties agree to pursue any redress or recourse in connection with any dispute without making the Escrow Agent a
party to the same. Anything in this Agreement to the contrary notwithstanding, in no event shall the Escrow Agent be liable for any special, indirect, punitive, incidental or consequential losses or damages of any kind whatsoever (including but not
limited to lost profits), even if the Escrow Agent has been advised of the likelihood of such losses or damages and regardless of the form of action. 

6. Resignation and Removal of Escrow Agent. The Escrow Agent (a) may resign and be discharged from its duties or obligations
hereunder by giving thirty (30) calendar days advance notice in writing of such resignation to the Parties specifying a date when such resignation shall take effect or (b) may be removed, with or without cause, by Crescent and GGC acting
jointly at any time by providing written notice to the Escrow Agent. Any corporation or association into which the Escrow Agent may be merged or converted or with which it may be consolidated, or any corporation or association to which all or
substantially all of the escrow business of the Escrow Agent’s line of business may be transferred, shall be the Escrow Agent under this Agreement without further act. The Escrow Agent’s sole responsibility after such thirty (30) day
notice period expires or after receipt of written notice of removal shall be to hold and safeguard the Escrow Funds (without any obligation to reinvest the same) and to deliver the same (i) to a substitute or successor escrow agent pursuant to
a joint written designation from the Parties, (ii) as set forth in a Joint Release Instruction or (iii) in accordance with the directions of a Final Determination, and, at the time of such delivery, the Escrow Agent’s obligations
hereunder shall cease and terminate. In the event the Escrow Agent resigns, if the Parties have failed to appoint a successor escrow agent prior to the expiration of thirty (30) calendar days following receipt of the notice of resignation, the
Escrow Agent may petition any court of competent jurisdiction for the appointment of such a successor escrow agent or for other appropriate relief, and any such resulting appointment shall be binding upon all of the parties hereto. 

7. Fees and Expenses. All fees and expenses of the Escrow Agent are described in Schedule 1 attached hereto and shall be paid by
Crescent. The fees agreed upon for the services to be rendered hereunder are intended as full compensation for the Escrow Agent services as contemplated by this Agreement. 

  
 4 

 8. Indemnity. Each of the Parties shall jointly and severally indemnify, defend, and
hold harmless the Escrow Agent and its affiliates and their respective successors, assigns, directors, officers, agents and employees (the “Indemnitees”) from and against any and all losses, damages, claims, liabilities, penalties,
judgments, settlements, actions, suits, proceedings, litigation, investigations, costs or expenses (including the reasonable fees and expenses of one outside counsel and experts and their staffs and all expense of document location, duplication and
shipment) (collectively “Escrow Agent Losses”) arising out of or in connection with (a) the Escrow Agent’s execution and performance of this Agreement, tax reporting or withholding, the enforcement of any rights or
remedies under or in connection with this Agreement, or as may arise by reason of any act, omission or error of the Indemnitee, except to the extent that such Escrow Agent Losses, as adjudicated by a court of competent jurisdiction, have been caused
by the fraud, gross negligence or willful misconduct of such Indemnitee, or (b) its following any instructions or other directions from Crescent or GGC. The Parties hereby grant the Escrow Agent a lien on, right of set-off against and security interest in, the Escrow Funds for the payment of any reasonable claim for indemnification, expenses and amounts due hereunder. In furtherance of the foregoing, the Escrow Agent is
expressly authorized and directed, but shall not be obligated, upon prior written notice to the Parties, to charge against and withdraw from the Escrow Funds for its own account or for the account of an indemnitee any amounts due to the Escrow Agent
or to an indemnitee under this Section 8. Notwithstanding anything to the contrary herein, Crescent and GGC agree, solely as between themselves, that any obligation for indemnification under this
Section 8 (or for reasonable fees and expenses of the Escrow Agent described in Section 7) shall be borne by the Party or Parties determined by a court of competent jurisdiction to be responsible
for causing the loss, damage, liability, cost or expense against which the Escrow Agent is entitled to indemnification or, if no such determination is made, then one-half by Crescent and one-half by GGC; provided, for the avoidance of doubt, that to the extent any Escrow Agent Losses result from or are attributable to a Party’s failure to provide a fully executed IRS Form W-8, W-9 and/or other required documentation pursuant to Section 9(a), then, as between Crescent and GGC, such Party shall be solely responsible for
indemnifying the Indemnitees for such Escrow Agent Losses and shall indemnify and reimburse the other Party for any amounts paid by such other Party to the Escrow Agent that are attributable thereto. The Parties acknowledge that the foregoing
indemnities shall survive the resignation or removal of the Escrow Agent or the termination of this Agreement. 
 9. Tax Matters.

 (a) Crescent shall be responsible for and the taxpayer on all taxes due on the interest or income earned, if any, on all or any portion
of the Escrow Funds for the calendar year in which such interest or income is earned. The Escrow Agent shall report any interest or income earned on the Escrow Funds to the IRS or other taxing authority on IRS Form 1099. Prior to the date hereof,
the Parties shall provide the Escrow Agent with certified tax identification numbers by furnishing appropriate forms W-9 or W-8 as applicable and such other forms and
documents that the Escrow Agent may request. 
 (b) The Escrow Agent shall be responsible only for income reporting to the Internal Revenue
Service with respect to income earned on the Escrow Funds. The Escrow Agent shall withhold any taxes required to be withheld by applicable law, including but not limited to required withholding in the absence of proper tax documentation, and shall
remit such taxes to the appropriate authorities.

  
 5 

 (c) The Escrow Agent, its affiliates, and its employees are not in the business of providing
tax or legal advice to any taxpayer outside of Citigroup, Inc. and its affiliates. This Agreement and any amendments or attachments hereto are not intended or written to be used, and may not be used or relied upon, by any such taxpayer or for the
purpose of avoiding tax penalties. Any such taxpayer should seek advice based on the taxpayer’s particular circumstances from an independent tax advisor. 

10. Covenant of Escrow Agent. The Escrow Agent hereby agrees and covenants with Crescent and GGC that it shall perform all of its
obligations under this Agreement and shall not deliver custody or possession of any of the Escrow Funds to anyone except pursuant to the express terms of this Agreement or as otherwise required by law. 

11. Notices. All notices, requests, demands and other communications required under this Agreement shall be in writing, in English, and
shall be deemed to have been duly given if delivered (i) personally, (ii) on the day of transmission if sent by electronic mail (“e-mail”) with a PDF attachment executed by an authorized signer
of the Party/ Parties to the e-mail address given below, and written confirmation of receipt is obtained promptly after completion of the transmission, (iii) by overnight delivery with a reputable
national overnight delivery service, or (iv) by mail or by certified mail, return receipt requested, and postage prepaid. If any notice is mailed, it shall be deemed given five Business Days after the date such notice is deposited with the
United States Postal Service. If notice is given to a Party, it shall be given at the address for such Party set forth below. It shall be the responsibility of the Parties to notify the Escrow Agent and the other Party in writing of any name or
address changes. 
 if to Crescent, then to: 

Crescent Acquisition Corp 
 11100
Santa Monica Blvd., Suite 2000 
 Los Angeles, CA 90025 

Attention: George Hawley 
 E-mail: george.hawley@crescentcap.com 
 with a copy (which shall not constitute notice) to: 

Skadden, Arps, Slate, Meagher & Flom LLP 

525 University Avenue, Suite #1400 

Palo Alto, CA 94301 
 Attention:
Michael J. Mies 
 E-mail: michael.mies@skadden.com 

  
 6 

 or, if to GGC, then to: 

GGC Services Holdco, Inc. 
 c/o
Golden Gate Private Equity, Inc. 
 One Embarcadero Center, Suite 3900 

San Francisco, CA 94111 

Attention: Stephen D. Oetgen; Rishi Chandna 

E-mail: rchandna@goldengatecap.com; soetgen@goldengatecap.com; 

legal@goldengatecap.com 
 with
a copy (which shall not constitute notice) to: 
 Kirkland & Ellis LLP 

555 California Street, Suite 2900 

San Francisco, CA 94104 

Attention: Jeremy M. Veit, P.C.; James W. Beach 

E-mail: jeremy.veit@kirkland.com; james.beach@kirkland.com 

or, if to the Escrow Agent, then to: 

Citibank, N.A. 
 Citi Private Bank

 One Sansome Street, 24th Floor 

San Francisco, CA 94104 
 Attn:
Hamyd Mazrae 
 E-mail: hamyd.mazrae@citi.com 

Notwithstanding the above, in the case of communications delivered to the Escrow Agent pursuant to the foregoing clause (i) through (iii) of this
Section 11, such communications shall be deemed to have been given on the date received by the Escrow Agent. In the event that the Escrow Agent, in its sole discretion, shall determine that an emergency exists, the Escrow
Agent may use such other means of communication as the Escrow Agent deems appropriate. 
 12. Termination. This Agreement shall
terminate on the first to occur of (a) the distribution of all of the amounts in the Escrow Funds in accordance with this Agreement or (b) delivery to the Escrow Agent of a written notice of termination executed jointly by Crescent and GGC
after which this Agreement shall be of no further force and effect except that the provisions of Section 8 hereof shall survive termination. 

13. Miscellaneous. The provisions of this Agreement may be waived, altered, amended or supplemented, in whole or in part, only by a
writing signed by all of the parties hereto. Neither this Agreement nor any right or interest hereunder may be assigned in whole or in part by any party without the prior consent of the other parties. This Agreement shall be governed by and

  
 7 

 
construed under the laws of the State of Delaware. Each party irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar
grounds and irrevocably consents to service of process by mail or in any other manner permitted by applicable law and consents to the jurisdiction of the courts located in the State of Delaware. The parties hereby waive any right to a trial by jury
with respect to any lawsuit or judicial proceeding arising from or relating to this Agreement. This Agreement may be executed in multiple counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the
same instrument. All signatures of the parties to this Agreement may be transmitted by electronic transmission in portable document format (.pdf), and such.pdf will, for all purposes, be deemed to be the original signature of such party whose
signature it reproduces, and will be binding upon such party. If any provision of this Agreement is determined to be prohibited or unenforceable by reason of any applicable law of a jurisdiction, then such provision shall, as to such jurisdiction,
be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions thereof, and any such prohibition or unenforceability in such jurisdiction shall not invalidate or render unenforceable such
provisions in any other jurisdiction. The Parties represent, warrant and covenant that each document, notice, instruction or request provided by such Party to the Escrow Agent shall comply with applicable laws and regulations. Where, however, the
conflicting provisions of any such applicable law may be waived, they are hereby irrevocably waived by the parties hereto to the fullest extent permitted by law, to the end that this Agreement shall be enforced as written. Except as expressly
provided in Sections 7 and 8, nothing in this Agreement, whether express or implied, shall be construed to give to any person or entity other than the Escrow Agent and the Parties any legal or equitable right, remedy,
interest or claim under or in respect of this Agreement or any funds escrowed hereunder. 
 14. Compliance with Court Orders. In the
event that any escrow property shall be attached, garnished or levied upon by any court order, or the delivery thereof shall be stayed or enjoined by an order of a court, or any order, judgment or decree shall be made or entered by any court order
affecting the property deposited under this Agreement, the Escrow Agent is hereby expressly authorized, in its sole discretion, to obey and comply with all writs, orders or decrees so entered or issued, which it is advised by legal counsel of its
own choosing is binding upon it, whether with or without jurisdiction, and in the event that the Escrow Agent obeys or complies with any such writ, order or decree it shall not be liable to any of the Parties or to any other Person, by reason of
such compliance notwithstanding such writ, order or decree be subsequently reversed, modified, annulled, set aside or vacated. 
 15.
Further Assurances. Following the date hereof, each party shall deliver to the other parties such further information and documents and shall execute and deliver to the other parties such further instruments and agreements as any other party
shall reasonably request to consummate or confirm the transactions provided for herein, to accomplish the purpose hereof or to assure to any other party the benefits hereof. 

16. Assignment. No assignment of the interest of any of the Parties shall be binding upon the Escrow Agent unless and until written
notice of such assignment shall be filed with and consented to by the Escrow Agent (such consent not to be unreasonably withheld). Any transfer or assignment of the rights, interests or obligations hereunder in violation of the terms hereof shall be
void and of no force or effect. 

  
 8 

 17. Force Majeure. The Escrow Agent shall not incur any liability for not performing
any act or fulfilling any obligation hereunder by reason of any occurrence beyond its control (including, but not limited to, any provision of any present or future law or regulation or any act of any governmental authority, any act of God or war or
terrorism, or the unavailability of the Federal Reserve Bank wire services or any electronic communication facility), it being understood that the Escrow Agent shall use commercially reasonable efforts which are consistent with accepted practices in
the banking industry to resume performance as soon as reasonably practicable under the circumstances. 
 18. Compliance with Federal
Law. To help the U.S. Government fight the funding of terrorism and money laundering activities and to comply with Federal law requiring financial institutions to obtain, verify and record information on the source of funds deposited to an
account, the Parties agree to provide the Escrow Agent with the name, address, taxpayer identification number, and remitting bank for all Parties depositing funds at Citibank pursuant to the terms and conditions of this Agreement. For a non-individual person such as a business entity, a charity, a trust or other legal entity, the Escrow Agent will ask for documentation to verify its formation and existence as a legal entity. The Escrow Agent may
also ask to see financial statements, licenses, an identification and authorization documents from individuals claiming authority to represent the entity or other relevant documentation. 

19. Use of Citibank Name. No publicly distributed printed or other material in any language, including prospectuses, notices, reports,
and promotional material which mentions “Citibank” by name or the rights, powers, or duties of the Escrow Agent under this Agreement shall be issued by any other parties hereto, or on such party’s behalf, without the prior written
consent of the Escrow Agent. 
 * * * * * 

  
 9 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date set forth
above. 
  

			
	CRESCENT ACQUISITION CORP:
		
	By:	 	/s/ George P. Hawley
	Name:	 	George Hawley
	Its:	 	General Counsel and Secretary
	
	GGC SERVICES HOLDCO, INC.:
		
	By:	 	/s/ Stephen D. Oetgen
	Name:	 	Stephen D. Oetgen
	Its:	 	President and Secretary
	
	ESCROW AGENT:
	
	CITIBANK, N.A.
		
	By:	 	/s/ Claude Acoba
	Name:	 	Claude Acoba
	Its:	 	Senior Vice President

  

  
 Signature Page to
Escrow Agreement 

 Schedule 1 

ESCROW AGENT FEE SCHEDULE 

Project Catalina 

Citibank, N.A., Escrow Agent 

Acceptance Fee 
 To cover the acceptance of the
Escrow Agency appointment, the study of the Agreement, and supporting documents submitted in connection with the execution and delivery thereof, and communication with other members of the working group: 

Fee: WAIVED 
 Administration Fee

 The one time administration fee covers maintenance of the Escrow Account including safekeeping of assets in the escrow account, normal
administrative functions of the Escrow Agent, including maintenance of the Escrow Agent’s records, follow-up of the Agreement’s provisions, and any other safekeeping duties required by the Escrow
Agent under the terms of the Agreement. Fee is based on Escrow Amount being deposited in a non-interest bearing deposit account, FDIC insured to the applicable limits. 

Fee: WAIVED 
 Tax Preparation Fee

 To cover preparation and mailing of Forms 1099-INT, if applicable for the escrow parties for each calendar
year: 
 Fee: WAIVED 

Transaction Fees 
 To oversee all required
disbursements or release of property from the escrow account to any escrow party, including cash disbursements made via check and/or wire transfer, fees associated with postage and overnight delivery charges incurred by the Escrow Agent as required
under the terms and conditions of the Agreement: 
 Fee: WAIVED 

Other Fees 
 Material amendments to the Agreement:
additional fee(s), if any, to be discussed at time of amendment. 
  

 
 TERMS AND CONDITIONS: The above
schedule of fees does not include charges for out-of-pocket expenses or for any services of an extraordinary nature that Citibank or its legal counsel may be called upon
from time to time to perform. Fees are also subject to satisfactory review of the documentation, and Citibank reserves the right to modify them should the characteristics of the transaction change. Citibank’s participation in this program is
subject to internal approval of the third party depositing monies into the escrow account to be established hereunder. The Acceptance Fee, if any, is payable upon execution of the Agreement. Should this schedule of fees be accepted and agreed upon
and work commenced on this program but subsequently halted and the program is not brought to market, the Acceptance Fee and legal fees incurred, if any, will still be payable in full. 

 EXHIBIT A-1 

Certificate as to Crescent’s Authorized Signatures 

The specimen signatures shown below are the specimen signatures of the individuals who have been designated as authorized representatives of Crescent
Acquisition Corp (“Crescent”) and are authorized to initiate and approve transactions of all types for the escrow account or accounts established under this Agreement, on behalf of Crescent. The below listed persons (must list at
least two individuals, if applicable) have also been designated Call Back Authorized Individuals and will be notified by Citibank N.A. upon the release of Escrow Funds from the escrow account(s). 

 

					
	 Name / Title / Telephone
	 	 	 	 Specimen Signature

			
	George P. Hawley	 		 	/s/ George P. Hawley
	Name	 		 	Signature
			
	General Counsel and Secretary	 		 	  

	Title	 		 	
			
	   
	 		 	   

	Phone	 		 	Mobile Phone
			
	   
	 		 	   

	Name	 		 	Signature
			
	   
	 		 	  

	Title	 		 	
			
	   
	 		 	   

	Phone	 		 	Mobile Phone
			
	   
	 		 	   

	Name	 		 	Signature
			
	   
	 		 	  

	Title	 		 	
			
	   
	 		 	   

	 Telephone
	 		 	 Mobile Phone

 NOTE: Actual signatures are required above. Electronic signatures, “Docusigned” signatures and/or signature fonts
are not acceptable. 
  

  
 Exhibit to Escrow
Agreement 

 EXHIBIT A-2 

Certificate as to GGC’s Authorized Signatures 

The specimen signatures shown below are the specimen signatures of the individuals who have been designated as authorized representatives of GGC Services
Holdco, Inc. (“GGC”) and are authorized to initiate and approve transactions of all types for the escrow account or accounts established under this Agreement, on behalf of GGC. The below listed persons (must list at least two
individuals, if applicable) have also been designated Call Back Authorized Individuals and will be notified by Citibank N.A. upon the release of Escrow Funds from the escrow account(s). 

 

					
	 Name / Title / Telephone
	 	 	 	 Specimen Signature

			
	Stephen D. Oetgen	 		 	/s/ Stephen D. Oetgen
	Name	 		 	Signature
			
	President and Secretary	 		 	  

	Title	 		 	
			
	   
	 		 	   

	Phone	 		 	Mobile Phone
			
	   
	 		 	   

	Name	 		 	Signature
			
	   
	 		 	  

	Title	 		 	
			
	   
	 		 	   

	Phone	 		 	Mobile Phone
			
	   
	 		 	   

	Name	 		 	Signature
			
	   
	 		 	  

	Title	 		 	
			
	   
	 		 	   

	 Telephone
	 		 	 Mobile Phone

 NOTE: Actual signatures are required above. Electronic signatures, “Docusigned” signatures and/or signature fonts
are not acceptable. 
 . 

  
 Exhibit to Escrow
Agreement

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