Document:

Document

Exhibit 10.18

September 13, 2021

Kevin Bowman

Dear Kevin,

We are pleased to confirm our offer for your promotion to Executive Vice President, Community Operations starting on October 1, 2021!  We look forward to the contributions you will make in your new role!  The details of your promotion are as follows:

•This offer is contingent upon the approval of the Compensation Committee of the Board of Directors.  This offer is also contingent upon completion of an officers' questionnaire and an auditor's questionnaire.  If there is a failure with regard to any one or more of these items, this offer may be rescinded.

•Your bi-weekly salary will be $17,307.69 (equivalent to $450,000.00 annually), and you will continue to be paid every other Friday. Your position is considered exempt and you are not eligible for overtime compensation.

•You will be expected to relocate to the Nashville, TN area by no later than January 31, 2022 and your position will then be based in the Brentwood office.  You will be provided with relocation assistance in connection with your permanent relocation to the Nashville, TN area. Please see the enclosed Associate Relocation Assistance Agreement for details.

•You will be eligible to continue to participate in the 2021 Management Incentive Plan (MIP), with the target bonus award for your new role reflecting 100% of your base salary paid in such role. Details of the 2021 MIP cash bonus program will be forwarded to you at a later time. The bonus will be paid subject to the level of achievement of performance measures and other provisions of the plan adopted by the Compensation Committee. Brookdale may revoke or alter any bonus program at any time with or without notice to you. The program is designed to reward our associates; however the financial strength at the time any bonus is determined or paid may dictate the outcome of the program.

•This position is currently eligible to participate in Brookdale's long term incentive plan, with a target annual grant date award value of $750,000, and to be comprised of one-half time-based vesting and one-half performance-based vesting awards. The first full annual award will be made in 2022, and you will receive a pro-rated award for your service in the new role during 2021 based on the difference between your 2021 annual grant value and your new grant value.  Awards will be subject to the vesting and other terms approved by the Compensation Committee of the Board at the time of grant and the terms of the award agreement and plan document. Vesting of each award is generally subject to your continued employment. Please note that Brookdale reserves the right to amend, modify, supplement or terminate its long term incentive plan, award terms, and long-term incentive compensation policies and programs from time to time.  All long-term incentive award agreements will contain non-competition, non-solicitation, non-disclosure and non-disparagement clauses, consistent with award agreements used for other senior executive officers.  You will also be expected to execute an agreement containing these restrictive covenants upon your relocation to the Nashville, TN area.

•You will be eligible to participate in the Company's Amended and Restated Tier I Severance Pay Policy as a Selected Officer (as defined therein). Please note that Brookdale reserves the right to amend, modify, supplement or terminate the policy at any time, subject to the terms of the policy.

•All current benefit and 401k selection will remain as currently selected.

•Brookdale is a drug and alcohol free workplace. Brookdale will perform drug and alcohol testing as set forth in its Drug and Alcohol Free Workplace Policy and consistent with all federal, state, and local laws. Failure of any drug or alcohol screen may result in disciplinary action, up to and including termination of your employment.

•Brookdale may perform ongoing criminal background screenings to ensure that its associates are compliant with laws regarding convictions and pending charges. As a condition to your employment or continued employment, you may be asked to sign a release for Brookdale to obtain criminal background checks. If you refuse to sign the release, it will be grounds for immediate termination. In the event certain criminal convictions appear on your record, you understand that you may be considered unemployable by Brookdale. A failure to report a conviction may result in disciplinary action, up to and including termination. You agree to report any new felony or misdemeanor convictions, beyond minor traffic violations, occurring after your hire to your supervisor. If you are a direct care associate, you must report any arrest or charge of a crime involving moral turpitude or violence.

•This offer supersedes all previous offers. Please understand that the terms stated herein (and the Associate Relocation Assistance Agreement attached hereto) are the only terms being offered to you. Your employment with Brookdale, if accepted, will be considered "at will" and may be terminated by you, or by Brookdale, with or without cause and with or without notice at any time. Nothing contained in this letter or in any other written or oral communication made prior to the date of this letter should be considered or interpreted in any manner as a contract or agreement of employment.

•By signing below and accepting the position described herein, you agree to abide by Brookdale's policies regarding confidentiality and the protection of proprietary information and trade secrets (including those set forth in Brookdale's Code of Business Conduct and Ethics). These obligations will survive the termination of your employment.

•You are still bound by the Dispute Resolution Agreement, as binding arbitration is a condition of employment with Brookdale.

•Your employment will be subject to all of Brookdale's employment policies and procedures, including Brookdale's Associate Handbook, as the same may be amended, modified or supplemented from time to time.

Kevin, all of us on the Brookdale team look forward to working with you in your new position! If there is anything I can do during your employment with Brookdale, please let me know. Please affirm your acceptance of this offer by signing in the space below and returning one signed original copy to me at your earliest convenience.

Sincerely,

/s/ Lucinda M. Baier
________________________
Lucinda M Baier
President & Chief Executive Officer

                      /s/ Kevin Bowman                                                                   9/13/2021
Accepted: ________________________            Date: ____________________
       Kevin Bowman          

This offer letter contains only the highlights of the Brookdale benefits and compensation programs and is subject to periodic review and modification. Each plan is governed by an official plan document. In case of any conflict between this offer letter and an official document, the plan document will be the final authority. For more detailed information about the benefit or compensation plans, contact your human resources representative or call the Brookdale Benefits Department.

ASSOCIATE RELOCATION ASSISTANCE AGREEMENT

I, Kevin Bowman, understand that I am eligible for relocation assistance provided through a relocation company selected by Brookdale to facilitate my move to the Nashville, TN area, including the following benefits at Brookdale's expense:

•Home Sale Assistance. Reimbursement of eligible normal and customary home sale closing costs will be provided after associate has independently sold the home to an outside buyer.  Normal and Customary reimbursable expenses include real estate commission fees not to exceed 6%

•Home Purchase Assistance. Reasonable and customary buyer closing costs, up to 3% of purchase price, regarding the purchase of my home in the Nashville, TN area

•Household Goods Shipment. Reasonable expenses related to a one-time packing, loading, transport, and unload of normal household furnishings and possession by preferred vendor

•Auto Shipment. Two auto shipment via van line

•Household Good Storage. Up to 90 days of storage of household goods at either origin or destination

•House Hunting Trips. Reasonable expenses for up to two trips for executive and executive's family (combined max of 6 nights), including roundtrip transportation, rental car, lodging and meals

•Temporary Living. If purchasing in Nashville, TN area, up to six months in a fully-furnished corporate apartment or house (excluding pet fees)

•Final Move Expenses. One-way transportation from origin to destination, including airfare or mileage (per IRS guidelines) and reasonable lodging and meals

•Relocation Allowance. A miscellaneous allowance for reimbursements in the amount of $5,000.00 (grossed up) will be processed by the relocation company. Executive can allocate this allowance toward specific relocation services or out-of-pocket expenses not covered in this policy (e.g., car registration, licenses, etc.)

All reimbursable expenses must be incurred by the first anniversary of the start date and submitted within sixty days from the date incurred.

I will consult with my tax advisor should I have questions relative to deductible moving expenses or reference IRS "Publication 521" for guidance. I understand that the IRS considers some relocation expenses to be taxed as ordinary income and that Brookdale will withhold taxes per IRS requirements. I understand that Brookdale will assist in paying the additional tax resulting from taxable relocation expenses, with such payments to be made directly to the applicable taxing authorities and to be based on my Brookdale derived income, my filing status and my number of 1040 exemptions. Spouse income, investment income or any other outside income will not be included in the calculations. I understand that 

individual variances from the program's calculations will not be reimbursed, and that the additional taxes as calculated by the gross-up program and paid on my behalf will be included on my W- 2 as income.

I agree that if I voluntarily terminate my employment or voluntarily withdraw from full-time status to part-time status with Brookdale prior to the second anniversary of my start date, I will be required to reimburse Brookdale for the full amount of relocation benefits that have been paid or provided to me or on my behalf within ten days of such termination or withdrawal.

I acknowledge that any disputes arising under this agreement will be resolved by binding arbitration in accordance with Brookdale's Employment Binding Arbitration Agreement. In the event binding arbitration and/or other judicial proceeding becomes necessary to collect any amounts owed by me hereunder, I acknowledge that I will be responsible for Brookdale's reasonable attorney's fees and the costs of any such proceedings.

I also agree that any portion of the amount owed by me hereunder may be withheld from my paychecks.

/s/ Kevin Bowman                                                                                  9/13/2021
___________________________________                                       _____________________________       
Signature                                                                                             Datea2014stockoptionandincen

EXHIBIT 10.2 ZENDESK, INC. 2014 STOCK OPTION AND INCENTIVE PLAN Section 1. GENERAL PURPOSE OF THE PLAN; DEFINITIONS The name of the plan is the Zendesk, Inc. 2014 Stock Option and Incentive Plan (the “Plan”). The purpose of the Plan is to encourage and enable the officers, employees, Non-Employee Directors and other key persons (including Consultants) of Zendesk, Inc. (the “Company”) and its Subsidiaries upon whose judgment, initiative and efforts the Company largely depends for the successful conduct of its business to acquire a proprietary interest in the Company. It is anticipated that providing such persons with a direct stake in the Company’s welfare will assure a closer identification of their interests with those of the Company and its stockholders, thereby stimulating their efforts on the Company’s behalf and strengthening their desire to remain with the Company. The following terms shall be defined as set forth below: “Act” means the Securities Act of 1933, as amended, and the rules and regulations thereunder. “Administrator” means either the Board or the compensation committee of the Board or a similar committee performing the functions of the compensation committee and which is comprised of not less than two Non-Employee Directors who are independent. “Award” or “Awards,” except where referring to a particular category of grant under the Plan, shall include Incentive Stock Options, Non-Qualified Stock Options, Stock Appreciation Rights, Restricted Stock Units, Restricted Stock Awards, Unrestricted Stock Awards, Cash-Based Awards, Performance Share Awards and Dividend Equivalent Rights. “Award Certificate” means a written or electronic document setting forth the terms and provisions applicable to an Award granted under the Plan. Each Award Certificate is subject to the terms and conditions of the Plan. “Board” means the Board of Directors of the Company. “Cash-Based Award” means an Award entitling the recipient to receive a cash-denominated payment. “Code” means the Internal Revenue Code of 1986, as amended, and any successor Code, and related rules, regulations and interpretations. “Consultant” means any natural person that provides bona fide services to the Company, and such services are not in connection with the offer or sale of securities in a capital-raising transaction and do not directly or indirectly promote or maintain a market for the Company’s securities. 

 

“Covered Employee” means an employee who is a “Covered Employee” within the meaning of Section 162(m) of the Code. “Dividend Equivalent Right” means an Award entitling the grantee to receive credits based on cash dividends that would have been paid on the shares of Stock specified in the Dividend Equivalent Right (or other award to which it relates) if such shares had been issued to and held by the grantee. “Effective Date” means the date on which the Plan is approved by stockholders as set forth in Section 21. “Exchange Act” means the Securities Exchange Act of 1934, as amended, and the rules and regulations thereunder. “Fair Market Value” of the Stock on any given date means the fair market value of the Stock determined in good faith by the Administrator; provided, however, that if the Stock is admitted to quotation on the National Association of Securities Dealers Automated Quotation System (“NASDAQ”), NASDAQ Global Market or another national securities exchange, the determination shall be made by reference to market quotations. If there are no market quotations for such date, the determination shall be made by reference to the last date preceding such date for which there are market quotations; provided further, however, that if the date for which Fair Market Value is determined is the first day when trading prices for the Stock are reported on a national securities exchange, the Fair Market Value shall be the “Price to the Public” (or equivalent) set forth on the cover page for the final prospectus relating to the Company’s Initial Public Offering. “Incentive Stock Option” means any Stock Option designated and qualified as an “incentive stock option” as defined in Section 422 of the Code. “Initial Public Offering” means the first offer and sale by the Company of its Stock in an underwritten, firm-commitment public offering, or such other event as a result of or following which the Stock shall be publicly held. “Non-Employee Director” means a member of the Board who is not also an employee of the Company or any Subsidiary. “Non-Qualified Stock Option” means any Stock Option that is not an Incentive Stock Option. “Option” or “Stock Option” means any option to purchase shares of Stock granted pursuant to Section 5. “Performance-Based Award” means any Restricted Stock Award, Restricted Stock Units, Performance Share Award or Cash-Based Award granted to a Covered Employee that is intended to qualify as “performance-based compensation” under Section 162(m) of the Code and the regulations promulgated thereunder. “Performance Criteria” means the criteria that the Administrator selects for purposes of establishing the Performance Goal or Performance Goals for an individual for a Performance Cycle. 2 

 

The Performance Criteria (which shall be applicable to the organizational level specified by the Administrator, including, but not limited to, the Company or a unit, division, group, or Subsidiary of the Company) that will be used to establish Performance Goals are limited to the following: total shareholder return, earnings before interest, taxes, depreciation and amortization, net income (loss) (either before or after interest, taxes, depreciation and/or amortization), changes in the market price of the Stock, economic value-added, funds from operations or similar measure, sales or revenue, acquisitions or strategic transactions, operating income (loss), cash flow (including, but not limited to, operating cash flow and free cash flow), return on capital, assets, equity, or investment, return on sales, gross or net profit levels, productivity, expense, margins, operating efficiency, customer satisfaction, working capital, earnings (loss) per share of Stock, sales or market shares and number of customers, any of which may be measured either in absolute terms or as compared to any incremental increase or as compared to results of a peer group. “Performance Cycle” means one or more periods of time, which may be of varying and overlapping durations, as the Administrator may select, over which the attainment of one or more Performance Criteria will be measured for the purpose of determining a grantee’s right to and the payment of a Restricted Stock Award, Restricted Stock Units, Performance Share Award or Cash-Based Award, the vesting and/or payment of which is subject to the attainment of one or more Performance Goals. Each such period shall not be less than 12 months. “Performance Goals” means, for a Performance Cycle, the specific goals established in writing by the Administrator for a Performance Cycle based upon the Performance Criteria. “Performance Share Award” means an Award entitling the recipient to acquire shares of Stock upon the attainment of specified Performance Goals. “Registration Effective Time” means the date and time at which the registration statement on Form S-1 that is filed by the Company with respect to the Initial Public Offering is declared effective by the Securities and Exchange Commission. “Restricted Stock Award” means an Award of shares of Stock subject to such restrictions and conditions as the Administrator may determine at the time of grant. “Restricted Stock Units” means an Award of phantom stock units to a grantee. “Sale Event” shall mean (i) the sale of all or substantially all of the assets of the Company on a consolidated basis to an unrelated person or entity, (ii) a merger, reorganization or consolidation pursuant to which the holders of the Company’s outstanding voting power and outstanding stock immediately prior to such transaction do not own a majority of the outstanding voting power and outstanding stock or other equity interests of the resulting or successor entity (or its ultimate parent, if applicable) immediately upon completion of such transaction, (iii) the sale of all of the Stock of the Company to an unrelated person, entity or group thereof acting in concert, or (iv) any other transaction in which the owners of the Company’s outstanding voting power immediately prior to such transaction do not own at least a majority of the outstanding voting power of the Company or any successor entity immediately upon completion of the transaction other than as a result of the acquisition of securities directly from the Company. 3 

 

“Sale Price” means the value as determined by the Administrator of the consideration payable, or otherwise to be received by stockholders, per share of Stock pursuant to a Sale Event. “Section 409A” means Section 409A of the Code and the regulations and other guidance promulgated thereunder. “Stock” means the Common Stock, par value $0.01 per share, of the Company, subject to adjustments pursuant to Section 3. “Stock Appreciation Right” means an Award entitling the recipient to receive shares of Stock having a value equal to the excess of the Fair Market Value of the Stock on the date of exercise over the exercise price of the Stock Appreciation Right multiplied by the number of shares of Stock with respect to which the Stock Appreciation Right shall have been exercised. “Subsidiary” means any corporation or other entity (other than the Company) in which the Company has at least a 50 percent interest, either directly or indirectly. “Ten Percent Owner” means an employee who owns or is deemed to own (by reason of the attribution rules of Section 424(d) of the Code) more than 10 percent of the combined voting power of all classes of stock of the Company or any parent or subsidiary corporation. “Unrestricted Stock Award” means an Award of shares of Stock free of any restrictions. SECTION 2. ADMINISTRATION OF PLAN; ADMINISTRATOR AUTHORITY TO SELECT GRANTEES AND DETERMINE AWARDS (a) Administration of Plan. The Plan shall be administered by the Administrator. (b) Powers of Administrator. The Administrator shall have the power and authority to grant Awards consistent with the terms of the Plan, including the power and authority: (i) to select the individuals to whom Awards may from time to time be granted; (ii) to determine the time or times of grant, and the extent, if any, of Incentive Stock Options, Non- Qualified Stock Options, Stock Appreciation Rights, Restricted Stock Awards, Restricted Stock Units, Unrestricted Stock Awards, Cash-Based Awards, Performance Share Awards and Dividend Equivalent Rights, or any combination of the foregoing, granted to any one or more grantees; (iii) to determine the number of shares of Stock to be covered by any Award; (iv) to determine and modify from time to time the terms and conditions, including restrictions, not inconsistent with the terms of the Plan, of any Award, which terms and conditions may differ among individual Awards and grantees, and to approve the forms of Award Certificates; 4 

 

(v) to accelerate at any time the exercisability or vesting of all or any portion of any Award; (vi) subject to the provisions of Section 5(b), to extend at any time the period in which Stock Options may be exercised; and (vii) at any time to adopt, alter and repeal such rules, guidelines and practices for administration of the Plan and for its own acts and proceedings as it shall deem advisable; to interpret the terms and provisions of the Plan and any Award (including related written instruments); to make all determinations it deems advisable for the administration of the Plan; to decide all disputes arising in connection with the Plan; and to otherwise supervise the administration of the Plan. All decisions and interpretations of the Administrator shall be binding on all persons, including the Company and Plan grantees. (c) Delegation of Authority to Grant Options and Restricted Stock Units. Subject to applicable law, the Administrator, in its discretion, may delegate to the Chief Executive Officer of the Company all or part of the Administrator’s authority and duties with respect to the granting of Options and/or Restricted Stock Units to individuals who are (i) not subject to the reporting and other provisions of Section 16 of the Exchange Act and (ii) not Covered Employees. Any such delegation by the Administrator shall include a limitation as to the amount of Options and/or Restricted Stock Units that may be granted during the period of the delegation and shall contain guidelines as to the determination of the exercise price and the vesting criteria. The Administrator may revoke or amend the terms of a delegation at any time but such action shall not invalidate any prior actions of the Administrator’s delegate or delegates that were consistent with the terms of the Plan. (d) Award Certificate. Awards under the Plan shall be evidenced by Award Certificates that set forth the terms, conditions and limitations for each Award which may include, without limitation, the term of an Award and the provisions applicable in the event employment or service terminates. (e) Indemnification. Neither the Board nor the Administrator, nor any member of either or any delegate thereof, shall be liable for any act, omission, interpretation, construction or determination made in good faith in connection with the Plan, and the members of the Board and the Administrator (and any delegate thereof) shall be entitled in all cases to indemnification and reimbursement by the Company in respect of any claim, loss, damage or expense (including, without limitation, reasonable attorneys’ fees) arising or resulting therefrom to the fullest extent permitted by law and/or under the Company’s articles or bylaws or any directors’ and officers’ liability insurance coverage which may be in effect from time to time and/or any indemnification agreement between such individual and the Company. (f) Foreign Award Recipients. Notwithstanding any provision of the Plan to the contrary, in order to comply with the laws in other countries in which the Company and its Subsidiaries operate or have employees or other individuals eligible for Awards, the Administrator, 5 

 

in its sole discretion, shall have the power and authority to: (i) determine which Subsidiaries shall be covered by the Plan; (ii) determine which individuals outside the United States are eligible to participate in the Plan; (iii) modify the terms and conditions of any Award granted to individuals outside the United States to comply with applicable foreign laws; (iv) establish subplans and modify exercise procedures and other terms and procedures, to the extent the Administrator determines such actions to be necessary or advisable (and such subplans and/or modifications shall be attached to this Plan as appendices); provided, however, that no such subplans and/or modifications shall increase the share limitations contained in Section 3(a) hereof; and (v) take any action, before or after an Award is made, that the Administrator determines to be necessary or advisable to obtain approval or comply with any local governmental regulatory exemptions or approvals. Notwithstanding the foregoing, the Administrator may not take any actions hereunder, and no Awards shall be granted, that would violate the Exchange Act or any other applicable United States securities law, the Code, or any other applicable United States governing statute or law. SECTION 3. STOCK ISSUABLE UNDER THE PLAN; MERGERS; SUBSTITUTION (a) Stock Issuable. The maximum number of shares of Stock reserved and available for issuance under the Plan shall be the sum of (i) 7,500,000 shares (the “Initial Limit”), (ii) the number of shares of Stock that remain available for grants under the Company’s 2009 Stock Option and Grant Plan, as amended (the “2009 Plan”) immediately prior to the Registration Effective Time, and (iii) on January 1, 2015 and each January 1 thereafter, the number of shares of Stock reserved and available for issuance under the Plan shall be cumulatively increased by 5 percent of the number of shares of Stock issued and outstanding on the immediately preceding December 31 (the “Annual Increase”), subject, in each case, to adjustment as provided in Section 3(b),. Subject to such overall limitation, the maximum aggregate number of shares of Stock that may be issued in the form of Incentive Stock Options shall not exceed the Initial Limit cumulatively increased on January 1, 2015 and on each January 1 thereafter by the lesser of the Annual Increase for such year or 7,500,000 shares of Stock, subject in all cases to adjustment as provided in Section 3(b). For purposes of this limitation, the shares of Stock underlying any Awards under the Plan or any awards under the Company’s 2009 Plan that are forfeited, canceled, held back upon exercise of an Option or settlement of an Award to cover the exercise price or tax withholding, reacquired by the Company prior to vesting, satisfied without the issuance of Stock or otherwise terminated (other than by exercise) shall be added back to the shares of Stock available for issuance under the Plan. In the event the Company repurchases shares of Stock on the open market, such shares shall not be added to the shares of Stock available for issuance under the Plan. Subject to such overall limitations, shares of Stock may be issued up to such maximum number pursuant to any type or types of Award; provided, however, that Stock Options or Stock Appreciation Rights with respect to no more than 5,000,000 shares of Stock may be granted to any one individual grantee during any one calendar year period. The shares available for issuance under the Plan may be authorized but unissued shares of Stock or shares of Stock reacquired by the Company. (b) Changes in Stock. Subject to Section 3(c) hereof, if, as a result of any reorganization, recapitalization, reclassification, stock dividend, stock split, reverse stock split or other similar change in the Company’s capital stock, the outstanding shares of Stock are increased or decreased or are exchanged for a different number or kind of shares or other securities of the 6 

 

Company, or additional shares or new or different shares or other securities of the Company or other non-cash assets are distributed with respect to such shares of Stock or other securities, or, if, as a result of any merger or consolidation, sale of all or substantially all of the assets of the Company, the outstanding shares of Stock are converted into or exchanged for securities of the Company or any successor entity (or a parent or subsidiary thereof), the Administrator shall make an appropriate or proportionate adjustment in (i) the maximum number of shares reserved for issuance under the Plan, including the maximum number of shares that may be issued in the form of Incentive Stock Options, (ii) the number of Stock Options or Stock Appreciation Rights that can be granted to any one individual grantee and the maximum number of shares that may be granted under a Performance-Based Award, (iii) the number and kind of shares or other securities subject to any then outstanding Awards under the Plan, (iv) the repurchase price, if any, per share subject to each outstanding Restricted Stock Award, and (v) the exercise price for each share subject to any then outstanding Stock Options and Stock Appreciation Rights under the Plan, without changing the aggregate exercise price (i.e., the exercise price multiplied by the number of Stock Options and Stock Appreciation Rights) as to which such Stock Options and Stock Appreciation Rights remain exercisable. The Administrator shall also make equitable or proportionate adjustments in the number of shares subject to outstanding Awards and the exercise price and the terms of outstanding Awards to take into consideration cash dividends paid other than in the ordinary course or any other extraordinary corporate event. The adjustment by the Administrator shall be final, binding and conclusive. No fractional shares of Stock shall be issued under the Plan resulting from any such adjustment, but the Administrator in its discretion may make a cash payment in lieu of fractional shares. (c) Mergers and Other Transactions. Except as the Administrator may otherwise specify with respect to particular Awards in the relevant Award Certificate, in the case of and subject to the consummation of a Sale Event, the parties thereto may cause the assumption or continuation of Awards theretofore granted by the successor entity, or the substitution of such Awards with new Awards of the successor entity or parent thereof, with appropriate adjustment as to the number and kind of shares and, if appropriate, the per share exercise prices, as such parties shall agree. To the extent the parties to such Sale Event do not provide for the assumption, continuation or substitution of Awards, upon the effective time of the Sale Event, the Plan and all outstanding Awards granted hereunder shall terminate. In the event of such termination, (i) the Company shall have the option (in its sole discretion) to make or provide for a cash payment to the grantees holding Options and Stock Appreciation Rights, in exchange for the cancellation thereof, in an amount equal to the difference between (A) the Sale Price multiplied by the number of shares of Stock subject to outstanding Options and Stock Appreciation Rights (to the extent then exercisable at prices not in excess of the Sale Price) and (B) the aggregate exercise price of all such outstanding Options and Stock Appreciation Rights; or (ii) each grantee shall be permitted, within a specified period of time prior to the consummation of the Sale Event as determined by the Administrator, to exercise all outstanding Options and Stock Appreciation Rights (to the extent then exercisable) held by such grantee. (d) Substitute Awards. The Administrator may grant Awards under the Plan in substitution for stock and stock based awards held by employees, directors or other key persons of another corporation in connection with the merger or consolidation of the employing corporation 7 

 

with the Company or a Subsidiary or the acquisition by the Company or a Subsidiary of property or stock of the employing corporation. The Administrator may direct that the substitute awards be granted on such terms and conditions as the Administrator considers appropriate in the circumstances. Any substitute Awards granted under the Plan shall not count against the share limitation set forth in Section 3(a). SECTION 4. ELIGIBILITY Grantees under the Plan will be such full or part-time officers and other employees, Non-Employee Directors and key persons (including Consultants) of the Company and its Subsidiaries as are selected from time to time by the Administrator in its sole discretion. SECTION 5. STOCK OPTIONS Any Stock Option granted under the Plan shall be in such form as the Administrator may from time to time approve. Stock Options granted under the Plan may be either Incentive Stock Options or Non-Qualified Stock Options. Incentive Stock Options may be granted only to employees of the Company or any Subsidiary that is a “subsidiary corporation” within the meaning of Section 424(f) of the Code. To the extent that any Option does not qualify as an Incentive Stock Option, it shall be deemed a Non-Qualified Stock Option. Stock Options granted pursuant to this Section 5 shall be subject to the following terms and conditions and shall contain such additional terms and conditions, not inconsistent with the terms of the Plan, as the Administrator shall deem desirable. If the Administrator so determines, Stock Options may be granted in lieu of cash compensation at the optionee’s election, subject to such terms and conditions as the Administrator may establish. (a) Exercise Price. The exercise price per share for the Stock covered by a Stock Option granted pursuant to this Section 5 shall be determined by the Administrator at the time of grant but shall not be less than 100 percent of the Fair Market Value on the date of grant. In the case of an Incentive Stock Option that is granted to a Ten Percent Owner, the option price of such Incentive Stock Option shall be not less than 110 percent of the Fair Market Value on the grant date. (b) Option Term. The term of each Stock Option shall be fixed by the Administrator, but no Stock Option shall be exercisable more than ten years after the date the Stock Option is granted. In the case of an Incentive Stock Option that is granted to a Ten Percent Owner, the term of such Stock Option shall be no more than five years from the date of grant. (c) Exercisability; Rights of a Stockholder. Stock Options shall become exercisable at such time or times, whether or not in installments, as shall be determined by the Administrator at or after the grant date. The Administrator may at any time accelerate the exercisability of all or any portion of any Stock Option. An optionee shall have the rights of a stockholder only as to shares acquired upon the exercise of a Stock Option and not as to unexercised Stock Options. 8 

 

(d) Method of Exercise. Stock Options may be exercised in whole or in part, by giving written or electronic notice of exercise to the Company, specifying the number of shares to be purchased. Payment of the purchase price may be made by one or more of the following methods to the extent provided in the Option Award Certificate: (i) In cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) Through the delivery (or attestation to the ownership) of shares of Stock that are not then subject to restrictions under any Company plan. Such surrendered shares shall be valued at Fair Market Value on the exercise date; (iii) By the optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company for the purchase price; provided that in the event the optionee chooses to pay the purchase price as so provided, the optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; or (iv) With respect to Stock Options that are not Incentive Stock Options, by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price. Payment instruments will be received subject to collection. The transfer to the optionee on the records of the Company or of the transfer agent of the shares of Stock to be purchased pursuant to the exercise of a Stock Option will be contingent upon receipt from the optionee (or a purchaser acting in his stead in accordance with the provisions of the Stock Option) by the Company of the full purchase price for such shares and the fulfillment of any other requirements contained in the Option Award Certificate or applicable provisions of laws (including the satisfaction of any withholding taxes that the Company is obligated to withhold with respect to the optionee). In the event an optionee chooses to pay the purchase price by previously-owned shares of Stock through the attestation method, the number of shares of Stock transferred to the optionee upon the exercise of the Stock Option shall be net of the number of attested shares. In the event that the Company establishes, for itself or using the services of a third party, an automated system for the exercise of Stock Options, such as a system using an internet website or interactive voice response, then the paperless exercise of Stock Options may be permitted through the use of such an automated system. (e) Annual Limit on Incentive Stock Options. To the extent required for “incentive stock option” treatment under Section 422 of the Code, the aggregate Fair Market Value (determined as of the time of grant) of the shares of Stock with respect to which Incentive Stock Options granted under this Plan and any other plan of the Company or its parent and subsidiary corporations become exercisable for the first time by an optionee during any calendar year shall not exceed $100,000. To the extent that any Stock Option exceeds this limit, it shall constitute a Non-Qualified Stock Option. 9 

 

SECTION 6. STOCK APPRECIATION RIGHTS (a) Exercise Price of Stock Appreciation Rights. The exercise price of a Stock Appreciation Right shall not be less than 100 percent of the Fair Market Value of the Stock on the date of grant. (b) Grant and Exercise of Stock Appreciation Rights. Stock Appreciation Rights may be granted by the Administrator independently of any Stock Option granted pursuant to Section 5 of the Plan. (c) Terms and Conditions of Stock Appreciation Rights. Stock Appreciation Rights shall be subject to such terms and conditions as shall be determined from time to time by the Administrator. The term of a Stock Appreciation Right may not exceed ten years. SECTION 7. RESTRICTED STOCK AWARDS (a) Nature of Restricted Stock Awards. The Administrator shall determine the restrictions and conditions applicable to each Restricted Stock Award at the time of grant. Conditions may be based on continuing employment (or other service relationship) and/or achievement of pre-established performance goals and objectives. The terms and conditions of each such Award Certificate shall be determined by the Administrator, and such terms and conditions may differ among individual Awards and grantees. (b) Rights as a Stockholder. Upon the grant of the Restricted Stock Award and payment of any applicable purchase price, a grantee shall have the rights of a stockholder with respect to the voting of the Restricted Stock and receipt of dividends; provided that if the lapse of restrictions with respect to the Restricted Stock Award is tied to the attainment of performance goals, any dividends paid by the Company during the performance period shall accrue and shall not be paid to the grantee until and to the extent the performance goals are met with respect to the Restricted Stock Award. Unless the Administrator shall otherwise determine, (i) uncertificated Restricted Stock shall be accompanied by a notation on the records of the Company or the transfer agent to the effect that they are subject to forfeiture until such Restricted Stock are vested as provided in Section 7(d) below, and (ii) certificated Restricted Stock shall remain in the possession of the Company until such Restricted Stock is vested as provided in Section 7(d) below, and the grantee shall be required, as a condition of the grant, to deliver to the Company such instruments of transfer as the Administrator may prescribe. (c) Restrictions. Restricted Stock may not be sold, assigned, transferred, pledged or otherwise encumbered or disposed of except as specifically provided herein or in the Restricted Stock Award Certificate. Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, if a grantee’s employment (or other service relationship) with the Company and its Subsidiaries terminates for any reason, any Restricted Stock that has not vested at the time of termination shall automatically and without any requirement of notice to such grantee from or other action by or on behalf of, the Company be deemed to have been reacquired by the Company at its original purchase price (if any) from such grantee or such grantee’s legal representative simultaneously with such termination of 10 

 

employment (or other service relationship), and thereafter shall cease to represent any ownership of the Company by the grantee or rights of the grantee as a stockholder. Following such deemed reacquisition of unvested Restricted Stock that are represented by physical certificates, a grantee shall surrender such certificates to the Company upon request without consideration. (d) Vesting of Restricted Stock. The Administrator at the time of grant shall specify the date or dates and/or the attainment of pre-established performance goals, objectives and other conditions on which the non-transferability of the Restricted Stock and the Company’s right of repurchase or forfeiture shall lapse. Subsequent to such date or dates and/or the attainment of such pre-established performance goals, objectives and other conditions, the shares on which all restrictions have lapsed shall no longer be Restricted Stock and shall be deemed “vested.” Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, a grantee’s rights in any shares of Restricted Stock that have not vested shall automatically terminate upon the grantee’s termination of employment (or other service relationship) with the Company and its Subsidiaries and such shares shall be subject to the provisions of Section 7(c) above. SECTION 8. RESTRICTED STOCK UNITS (a) Nature of Restricted Stock Units. The Administrator shall determine the restrictions and conditions applicable to each Restricted Stock Unit at the time of grant. Conditions may be based on continuing employment (or other service relationship) and/or achievement of pre-established performance goals and objectives. The terms and conditions of each such Award Certificate shall be determined by the Administrator, and such terms and conditions may differ among individual Awards and grantees. At the end of the deferral period, the Restricted Stock Units, to the extent vested, shall be settled in the form of shares of Stock. To the extent that an award of Restricted Stock Units is subject to Section 409A, it may contain such additional terms and conditions as the Administrator shall determine in its sole discretion in order for such Award to comply with the requirements of Section 409A. (b) Election to Receive Restricted Stock Units in Lieu of Compensation. The Administrator may, in its sole discretion, permit a grantee to elect to receive a portion of future cash compensation otherwise due to such grantee in the form of an award of Restricted Stock Units. Any such election shall be made in writing and shall be delivered to the Company no later than the date specified by the Administrator and in accordance with Section 409A and such other rules and procedures established by the Administrator. Any such future cash compensation that the grantee elects to defer shall be converted to a fixed number of Restricted Stock Units based on the Fair Market Value of Stock on the date the compensation would otherwise have been paid to the grantee if such payment had not been deferred as provided herein. The Administrator shall have the sole right to determine whether and under what circumstances to permit such elections and to impose such limitations and other terms and conditions thereon as the Administrator deems appropriate. Any Restricted Stock Units that are elected to be received in lieu of cash compensation shall be fully vested, unless otherwise provided in the Award Certificate. (c) Rights as a Stockholder. A grantee shall have the rights as a stockholder only as to shares of Stock acquired by the grantee upon settlement of Restricted Stock Units; provided, 11 

 

however, that the grantee may be credited with Dividend Equivalent Rights with respect to the phantom stock units underlying his Restricted Stock Units, subject to such terms and conditions as the Administrator may determine. (d) Termination. Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, a grantee’s right in all Restricted Stock Units that have not vested shall automatically terminate upon the grantee’s termination of employment (or cessation of service relationship) with the Company and its Subsidiaries for any reason. SECTION 9. UNRESTRICTED STOCK AWARDS Grant or Sale of Unrestricted Stock. The Administrator may, in its sole discretion, grant (or sell at par value or such higher purchase price determined by the Administrator) an Unrestricted Stock Award under the Plan. Unrestricted Stock Awards may be granted in respect of past services or other valid consideration, or in lieu of cash compensation due to such grantee. SECTION 10.CASH-BASED AWARDS Grant of Cash-Based Awards. The Administrator may, in its sole discretion, grant Cash-Based Awards to any grantee in such number or amount and upon such terms, and subject to such conditions, as the Administrator shall determine at the time of grant. The Administrator shall determine the maximum duration of the Cash-Based Award, the amount of cash to which the Cash- Based Award pertains, the conditions upon which the Cash-Based Award shall become vested or payable, and such other provisions as the Administrator shall determine. Each Cash-Based Award shall specify a cash-denominated payment amount, formula or payment ranges as determined by the Administrator. Payment, if any, with respect to a Cash-Based Award shall be made in accordance with the terms of the Award and may be made in cash or in shares of Stock, as the Administrator determines. SECTION 11. PERFORMANCE SHARE AWARDS (a) Nature of Performance Share Awards. The Administrator may, in its sole discretion, grant Performance Share Awards independent of, or in connection with, the granting of any other Award under the Plan. The Administrator shall determine whether and to whom Performance Share Awards shall be granted, the Performance Goals, the periods during which performance is to be measured, which may not be less than one year except in the case of a Sale Event, and such other limitations and conditions as the Administrator shall determine. (b) Rights as a Stockholder. A grantee receiving a Performance Share Award shall have the rights of a stockholder only as to shares actually received by the grantee under the Plan and not with respect to shares subject to the Award but not actually received by the grantee. A grantee shall be entitled to receive shares of Stock under a Performance Share Award only upon satisfaction of all conditions specified in the Performance Share Award Certificate (or in a performance plan adopted by the Administrator). 12 

 

(c) Termination. Except as may otherwise be provided by the Administrator either in the Award agreement or, subject to Section 18 below, in writing after the Award is issued, a grantee’s rights in all Performance Share Awards shall automatically terminate upon the grantee’s termination of employment (or cessation of service relationship) with the Company and its Subsidiaries for any reason. SECTION 12.PERFORMANCE-BASED AWARDS TO COVERED EMPLOYEES (a) Performance-Based Awards. Any employee or other key person providing services to the Company and who is selected by the Administrator may be granted one or more Performance-Based Awards in the form of a Restricted Stock Award, Restricted Stock Units, Performance Share Awards or Cash-Based Award payable upon the attainment of Performance Goals that are established by the Administrator and relate to one or more of the Performance Criteria, in each case on a specified date or dates or over any period or periods determined by the Administrator. The Administrator shall define in an objective fashion the manner of calculating the Performance Criteria it selects to use for any Performance Cycle. Depending on the Performance Criteria used to establish such Performance Goals, the Performance Goals may be expressed in terms of overall Company performance or the performance of a division, business unit, or an individual. The Administrator, in its discretion, may adjust or modify the calculation of Performance Goals for such Performance Cycle in order to prevent the dilution or enlargement of the rights of an individual (i) in the event of, or in anticipation of, any unusual or extraordinary corporate item, transaction, event or development, (ii) in recognition of, or in anticipation of, any other unusual or nonrecurring events affecting the Company, or the financial statements of the Company, or (iii) in response to, or in anticipation of, changes in applicable laws, regulations, accounting principles, or business conditions provided however, that the Administrator may not exercise such discretion in a manner that would increase the Performance-Based Award granted to a Covered Employee. Each Performance-Based Award shall comply with the provisions set forth below. (b) Grant of Performance-Based Awards. With respect to each Performance-Based Award granted to a Covered Employee, the Administrator shall select, within the first 90 days of a Performance Cycle (or, if shorter, within the maximum period allowed under Section 162(m) of the Code) the Performance Criteria for such grant, and the Performance Goals with respect to each Performance Criterion (including a threshold level of performance below which no amount will become payable with respect to such Award). Each Performance-Based Award will specify the amount payable, or the formula for determining the amount payable, upon achievement of the various applicable performance targets. The Performance Criteria established by the Administrator may be (but need not be) different for each Performance Cycle and different Performance Goals may be applicable to Performance-Based Awards to different Covered Employees. (c) Payment of Performance-Based Awards. Following the completion of a Performance Cycle, the Administrator shall meet to review and certify in writing whether, and to what extent, the Performance Goals for the Performance Cycle have been achieved and, if so, to also calculate and certify in writing the amount of the Performance-Based Awards earned for the Performance Cycle. The Administrator shall then determine the actual size of each Covered 13 

 

Employee’s Performance-Based Award, and, in doing so, may reduce or eliminate the amount of the Performance-Based Award for a Covered Employee if, in its sole judgment, such reduction or elimination is appropriate. (d) Maximum Award Payable. The maximum Performance-Based Award payable to any one Covered Employee under the Plan for a Performance Cycle is 5,000,000 shares of Stock (subject to adjustment as provided in Section 3(b) hereof) or $5 million in the case of a Performance-Based Award that is a Cash-Based Award. SECTION 13.DIVIDEND EQUIVALENT RIGHTS (a) Dividend Equivalent Rights. A Dividend Equivalent Right may be granted hereunder to any grantee as a component of an award of Restricted Stock Units, Restricted Stock Award or Performance Share Award or as a freestanding award. The terms and conditions of Dividend Equivalent Rights shall be specified in the Award Certificate. Dividend equivalents credited to the holder of a Dividend Equivalent Right may be paid currently or may be deemed to be reinvested in additional shares of Stock, which may thereafter accrue additional equivalents. Any such reinvestment shall be at Fair Market Value on the date of reinvestment or such other price as may then apply under a dividend reinvestment plan sponsored by the Company, if any. Dividend Equivalent Rights may be settled in cash or shares of Stock or a combination thereof, in a single installment or installments. A Dividend Equivalent Right granted as a component of an award of Restricted Stock Units or Restricted Stock Award with performance vesting or Performance Share Award shall provide that such Dividend Equivalent Right shall be settled only upon settlement or payment of, or lapse of restrictions on, such other Award, and that such Dividend Equivalent Right shall expire or be forfeited or annulled under the same conditions as such other Award. (b) Interest Equivalents. Any Award under this Plan that is settled in whole or in part in cash on a deferred basis may provide in the grant for interest equivalents to be credited with respect to such cash payment. Interest equivalents may be compounded and shall be paid upon such terms and conditions as may be specified by the grant. (c) Termination. Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, a grantee’s rights in all Dividend Equivalent Rights or interest equivalents granted as a component of an award of Restricted Stock Units, Restricted Stock Award or Performance Share Award that has not vested shall automatically terminate upon the grantee’s termination of employment (or cessation of service relationship) with the Company and its Subsidiaries for any reason. SECTION 14.TRANSFERABILITY OF AWARDS (a) Transferability. Except as provided in Section 14(b) below, during a grantee’s lifetime, his or her Awards shall be exercisable only by the grantee, or by the grantee’s legal representative or guardian in the event of the grantee’s incapacity. No Awards shall be sold, assigned, transferred or otherwise encumbered or disposed of by a grantee other than by will or by the laws of descent and distribution or pursuant to a domestic relations order. No Awards shall be subject, 14 

 

in whole or in part, to attachment, execution, or levy of any kind, and any purported transfer in violation hereof shall be null and void. (b) Administrator Action. Notwithstanding Section 14(a), the Administrator, in its discretion, may provide either in the Award Certificate regarding a given Award or by subsequent written approval that the grantee (who is an employee or director) may transfer his or her Non-Qualified Options to his or her immediate family members, to trusts for the benefit of such family members, or to partnerships in which such family members are the only partners, provided that the transferee agrees in writing with the Company to be bound by all of the terms and conditions of this Plan and the applicable Award. In no event may an Award be transferred by a grantee for value. (c) Family Member. For purposes of Section 14(b), “family member” shall mean a grantee’s child, stepchild, grandchild, parent, stepparent, grandparent, spouse, former spouse, sibling, niece, nephew, mother-in-law, father-in-law, son-in- law, daughter-in-law, brother-in-law, or sister-in-law, including adoptive relationships, any person sharing the grantee’s household (other than a tenant of the grantee), a trust in which these persons (or the grantee) have more than 50 percent of the beneficial interest, a foundation in which these persons (or the grantee) control the management of assets, and any other entity in which these persons (or the grantee) own more than 50 percent of the voting interests. (d) Designation of Beneficiary. Each grantee to whom an Award has been made under the Plan may designate a beneficiary or beneficiaries to exercise any Award or receive any payment under any Award payable on or after the grantee’s death. Any such designation shall be on a form provided for that purpose by the Administrator and shall not be effective until received by the Administrator. If no beneficiary has been designated by a deceased grantee, or if the designated beneficiaries have predeceased the grantee, the beneficiary shall be the grantee’s estate. SECTION 15.TAX WITHHOLDING (a) Payment by Grantee. Each grantee shall, no later than the date as of which the value of an Award or of any Stock or other amounts received thereunder first becomes includable in the gross income of the grantee for Federal income tax purposes, pay to the Company, or make arrangements satisfactory to the Administrator regarding payment of, any Federal, state, or local taxes of any kind required by law to be withheld by the Company with respect to such income. The Company and its Subsidiaries shall, to the extent permitted by law, have the right to deduct any such taxes from any payment of any kind otherwise due to the grantee. The Company’s obligation to deliver evidence of book entry (or stock certificates) to any grantee is subject to and conditioned on tax withholding obligations being satisfied by the grantee. (b) Payment in Stock. Subject to approval by the Administrator, the Company’s minimum required tax withholding obligation may be satisfied, in whole or in part, by the Company withholding from shares of Stock to be issued pursuant to any Award a number of shares with an aggregate Fair Market Value (as of the date the withholding is effected) that would satisfy the withholding amount due. SECTION 16.SECTION 409A AWARDS 15 

 

To the extent that any Award is determined to constitute “nonqualified deferred compensation” within the meaning of Section 409A (a “409A Award”), the Award shall be subject to such additional rules and requirements as specified by the Administrator from time to time in order to comply with Section 409A. In this regard, if any amount under a 409A Award is payable upon a “separation from service” (within the meaning of Section 409A) to a grantee who is then considered a “specified employee” (within the meaning of Section 409A), then no such payment shall be made prior to the date that is the earlier of (i) six months and one day after the grantee’s separation from service, or (ii) the grantee’s death, but only to the extent such delay is necessary to prevent such payment from being subject to interest, penalties and/or additional tax imposed pursuant to Section 409A. Further, the settlement of any such Award may not be accelerated except to the extent permitted by Section 409A. SECTION 17.TRANSFER, LEAVE OF ABSENCE, ETC. For purposes of the Plan, the following events shall not be deemed a termination of employment: (a) a transfer to the employment of the Company from a Subsidiary or from the Company to a Subsidiary, or from one Subsidiary to another; or (b) an approved leave of absence for military service or sickness, or for any other purpose approved by the Company, if the employee’s right to re-employment is guaranteed either by a statute or by contract or under the policy pursuant to which the leave of absence was granted or if the Administrator otherwise so provides in writing. SECTION 18.AMENDMENTS AND TERMINATION The Board may, at any time, amend or discontinue the Plan and the Administrator may, at any time, amend or cancel any outstanding Award for the purpose of satisfying changes in law or for any other lawful purpose, but no such action shall adversely affect rights under any outstanding Award without the holder’s consent. The Administrator is specifically authorized to exercise its discretion to reduce the exercise price of outstanding Stock Options or Stock Appreciation Rights or effect the repricing of such Awards through cancellation and re-grants. To the extent required under the rules of any securities exchange or market system on which the Stock is listed, to the extent determined by the Administrator to be required by the Code to ensure that Incentive Stock Options granted under the Plan are qualified under Section 422 of the Code, or to ensure that compensation earned under Awards qualifies as performance-based compensation under Section 162(m) of the Code, Plan amendments shall be subject to approval by the Company stockholders entitled to vote at a meeting of stockholders. Nothing in this Section 18 shall limit the Administrator’s authority to take any action permitted pursuant to Section 3(b) or 3(c). SECTION 19.STATUS OF PLAN With respect to the portion of any Award that has not been exercised and any payments in cash, Stock or other consideration not received by a grantee, a grantee shall have no rights greater than those of a general creditor of the Company unless the Administrator shall otherwise expressly 16 

 

determine in connection with any Award or Awards. In its sole discretion, the Administrator may authorize the creation of trusts or other arrangements to meet the Company’s obligations to deliver Stock or make payments with respect to Awards hereunder, provided that the existence of such trusts or other arrangements is consistent with the foregoing sentence. SECTION 20.GENERAL PROVISIONS (a) No Distribution. The Administrator may require each person acquiring Stock pursuant to an Award to represent to and agree with the Company in writing that such person is acquiring the shares without a view to distribution thereof. (b) Delivery of Stock Certificates. Stock certificates to grantees under this Plan shall be deemed delivered for all purposes when the Company or a stock transfer agent of the Company shall have mailed such certificates in the United States mail, addressed to the grantee, at the grantee’s last known address on file with the Company. Uncertificated Stock shall be deemed delivered for all purposes when the Company or a Stock transfer agent of the Company shall have given to the grantee by electronic mail (with proof of receipt) or by United States mail, addressed to the grantee, at the grantee’s last known address on file with the Company, notice of issuance and recorded the issuance in its records (which may include electronic “book entry” records). Notwithstanding anything herein to the contrary, the Company shall not be required to issue or deliver any certificates evidencing shares of Stock pursuant to the exercise of any Award, unless and until the Administrator has determined, with advice of counsel (to the extent the Administrator deems such advice necessary or advisable), that the issuance and delivery of such certificates is in compliance with all applicable laws, regulations of governmental authorities and, if applicable, the requirements of any exchange on which the shares of Stock are listed, quoted or traded. All Stock certificates delivered pursuant to the Plan shall be subject to any stop-transfer orders and other restrictions as the Administrator deems necessary or advisable to comply with federal, state or foreign jurisdiction, securities or other laws, rules and quotation system on which the Stock is listed, quoted or traded. The Administrator may place legends on any Stock certificate to reference restrictions applicable to the Stock. In addition to the terms and conditions provided herein, the Administrator may require that an individual make such reasonable covenants, agreements, and representations as the Administrator, in its discretion, deems necessary or advisable in order to comply with any such laws, regulations, or requirements. The Administrator shall have the right to require any individual to comply with any timing or other restrictions with respect to the settlement or exercise of any Award, including a window-period limitation, as may be imposed in the discretion of the Administrator. (c) Stockholder Rights. Until Stock is deemed delivered in accordance with Section 20(b), no right to vote or receive dividends or any other rights of a stockholder will exist with respect to shares of Stock to be issued in connection with an Award, notwithstanding the exercise of a Stock Option or any other action by the grantee with respect to an Award. (d) Other Compensation Arrangements; No Employment Rights. Nothing contained in this Plan shall prevent the Board from adopting other or additional compensation arrangements, including trusts, and such arrangements may be either generally applicable or 17 

 

applicable only in specific cases. The adoption of this Plan and the grant of Awards do not confer upon any employee any right to continued employment with the Company or any Subsidiary. (e) Trading Policy Restrictions. Option exercises and other Awards under the Plan shall be subject to the Company’s insider trading policies and procedures, as in effect from time to time. (f) Forfeiture of Awards under Sarbanes-Oxley Act. If the Company is required to prepare an accounting restatement due to the material noncompliance of the Company, as a result of misconduct, with any financial reporting requirement under the securities laws, then any grantee who is one of the individuals subject to automatic forfeiture under Section 304 of the Sarbanes-Oxley Act of 2002 shall reimburse the Company for the amount of any Award received by such individual under the Plan during the 12-month period following the first public issuance or filing with the United States Securities and Exchange Commission, as the case may be, of the financial document embodying such financial reporting requirement. SECTION 21.EFFECTIVE DATE OF PLAN This Plan shall become effective upon the last to occur of (i) stockholder approval of the Plan in accordance with applicable state law, the Company’s bylaws and articles of incorporation, and applicable stock exchange rules and (ii) immediately prior to the date of the Registration Effective Time. No grants of Stock Options and other Awards may be made hereunder after the tenth anniversary of the Effective Date and no grants of Incentive Stock Options may be made hereunder after the tenth anniversary of the date the Plan is approved by the Board. SECTION 22.GOVERNING LAW This Plan and all Awards and actions taken thereunder shall be governed by, and construed in accordance with, the laws of the State of Delaware, applied without regard to conflict of law principles. DATE APPROVED BY BOARD OF DIRECTORS: February 2014 DATE APPROVED BY STOCKHOLDERS: April 2014 INCENTIVE STOCK OPTION AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: No. of Option Shares: Option Exercise Price per Share: [FMV on Grant Date (110% of FMV if a 10% owner)] Grant Date: Expiration Date: [up to 10 years (5 if a 10% owner)] Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”), of the Company specified above at the Option Exercise Price per Share specified above subject to the terms and conditions set forth herein and in the Plan. 1.Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as the Optionee remains an employee of the Company or a Subsidiary on such dates: 

 

Incremental Number of Option Shares Exercisable* Exercisability Date __________ (___%) __________ (___%) __________ (___%) __________ (___%) __________ (___%) * Max. of $100,000 per yr. Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions hereof and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) through the delivery (or attestation to the ownership) of shares of Stock that have been purchased by the Optionee on the open market or that are beneficially owned by the Optionee and are not then subject to any restrictions under any Company plan and that otherwise satisfy any holding periods as may be required by the Administrator; or (iii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; or (iv) a combination of (i), (ii) and (iii) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price for the Option Shares, as set forth above, (ii) the satisfaction of any obligations for Tax-Related Items (as defined below) due in connection with the Option, (iii) the fulfillment of any other requirements contained herein or in the Plan or in any other agreement or provision of laws, and (iv) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. In the event the Optionee chooses to pay the purchase price by previously- owned shares of Stock through the attestation method, the number of shares of Stock transferred to the Optionee upon the exercise of the Stock Option shall be net of the Shares attested to. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements hereof and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 3. Termination of Employment. If the Optionee’s employment by the Company or a Subsidiary (as defined in the Plan) is terminated, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. 

 

(a) Termination Due to Death. If the Optionee’s employment terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Termination Due to Disability. If the Optionee’s employment terminates by reason of the Optionee’s disability (as determined by the Administrator), any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of such termination, may thereafter be exercised by the Optionee for a period of [12] months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. (c) Termination for Cause. If the Optionee’s employment terminates for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately and be of no further force and effect. For purposes hereof, “Cause” shall mean, unless otherwise provided in an employment agreement between the Company and the Optionee, a determination by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii) the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the Company or any Subsidiary. (d) Other Termination. If the Optionee’s employment terminates for any reason other than the Optionee’s death, the Optionee’s disability, or Cause, and unless otherwise determined by the Administrator, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date of termination, for a period of three months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. The Administrator’s determination of the reason for termination of the Optionee’s employment shall be conclusive and binding on the Optionee and his or her representatives or legatees. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. Status of the Stock Option. This Stock Option is intended to qualify as an “incentive stock option” under Section 422 of the Internal Revenue Code of 1986, as amended (the “Code”), but the Company does not represent or warrant that this Stock Option qualifies as such. The Optionee should consult with his or her own tax advisors regarding the tax effects of this Stock Option and the requirements necessary to obtain favorable income tax treatment under Section 422 of the Code, including, but not limited to, holding period requirements. To the extent any portion of this Stock Option does not so qualify as an “incentive stock option,” such portion shall be deemed to be a non-qualified stock option. If the Optionee intends to dispose or does dispose (whether by sale, gift, transfer or otherwise) of any Option Shares within the one-year period beginning on the date after the transfer of such shares to him or her, or within the two-year period beginning on the day after the grant of this Stock Option, he or she will so notify the Company within 30 days after such disposition. 7. Responsibility for Taxes. The Optionee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Optionee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Optionee’s participation in the Plan and legally applicable to the Optionee (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Optionee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Optionee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items to the extent applicable. In this 

 

regard, the Optionee authorizes the Company or its agent to satisfy the obligations with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Optionee’s wages or other cash compensation paid to the Optionee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of Option Shares acquired upon exercise of the Stock Option either through a voluntary sale or through a mandatory sale arranged by the Company (on the Optionee’s behalf pursuant to this authorization without further consent); or (iii) withholding in Option Shares to be issued upon exercise of the Option a number of shares of Stock with an aggregate Fair Market Value that would satisfy the minimum withholding amount due; or (iv) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates in the Grantee’s jurisdiction, in which case the Optionee will receive a refund of any over- withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of Option Shares subject to the exercised Stock Option, notwithstanding that a number of the Option Shares are held back solely for the purpose of paying the Tax-Related Items. (c) Finally, the Optionee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the Option Shares or the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her obligations in connection with the Tax-Related Items. 8. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Optionee at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; (d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming an employment contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; 

 

(j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s employment relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee is employed or the terms of the Optionee’s employment agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Employer, the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Employer, the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Employer, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the 

 

Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Insider Trading Restrictions/Market Abuse Laws. The Optionee acknowledges that, depending on the Optionee’s country of residence, the Optionee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Optionee’s ability to acquire or sell Option Shares or rights to Option Shares (e.g., the Option) under the Plan during such times as the Optionee is considered to have “inside information” regarding the Company (as defined by the laws in the Optionee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Optionee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Optionee is advised to speak to his or her personal advisor on this matter. 17. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 18. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. 19. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. Dated: Optionee’s Signature Optionee’s name and address: NON-QUALIFIED STOCK OPTION AGREEMENT  FOR COMPANY EMPLOYEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: 

 

No. of Option Shares: Option Exercise Price per Share: [FMV on Grant Date] Grant Date: Expiration Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”) of the Company specified above at the Option Exercise Price per Share specified above subject to the terms and conditions set forth herein and in the Plan. This Stock Option is not intended to be an “incentive stock option” under Section 422 of the Internal Revenue Code of 1986, as amended. 1. Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as the Optionee remains an employee of the Company or a Subsidiary on such dates: Incremental Number of  Option Shares Exercisable Exercisability Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions hereof and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) through the delivery (or attestation to the ownership) of shares of Stock that have been purchased by the Optionee on the open market or that are beneficially owned by the Optionee and are not then subject to any restrictions under any Company plan and that otherwise satisfy any holding periods as may be required by the Administrator; (iii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; (iv) by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price; or (v) a combination of (i), (ii), (iii) and (iv) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price for the Option Shares, as set forth above, 

 

(ii) the satisfaction of any obligations for Tax-Related Items (as defined below) due in connection with the Option; (iii) the fulfillment of any other requirements contained herein or in the Plan or in any other agreement or provision of laws, and (iv) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. In the event the Optionee chooses to pay the purchase price by previously- owned shares of Stock through the attestation method, the number of shares of Stock transferred to the Optionee upon the exercise of the Stock Option shall be net of the Shares attested to. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements hereof and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 3. Termination of Employment. If the Optionee’s employment by the Company or a Subsidiary (as defined in the Plan) is terminated, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. (a) Termination Due to Death. If the Optionee’s employment terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Termination Due to Disability. If the Optionee’s employment terminates by reason of the Optionee’s disability (as determined by the Administrator), any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of such termination, may thereafter be exercised by the Optionee for a period of [12] months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. (c) Termination for Cause. If the Optionee’s employment terminates for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately and be of no further force and effect. For purposes hereof, “Cause” shall mean, unless otherwise provided in an employment agreement between the Company and the Optionee, a determination by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii) the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the Company or any Subsidiary. (d) Other Termination. If the Optionee’s employment terminates for any reason other than the Optionee’s death, the Optionee’s disability or Cause, and unless otherwise determined by the Administrator, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date of termination, for a period of three months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. The Administrator’s determination of the reason for termination of the Optionee’s employment shall be conclusive and binding on the Optionee and his or her representatives or legatees. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during 

 

the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. Responsibility for Taxes. The Optionee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Optionee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Optionee’s participation in the Plan and legally applicable to the Optionee (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Optionee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Optionee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items. In this regard, the Optionee authorizes the Company or its agent to satisfy the obligations with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Optionee’s wages or other cash compensation paid to the Optionee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of Option Shares acquired upon exercise of the Stock Option either through a voluntary sale or through a mandatory sale arranged by the Company (on the Optionee’s behalf pursuant to this authorization without further consent); or (iii) withholding in Option Shares to be issued upon exercise of the Option a number of shares of Stock with an aggregate Fair Market Value that would satisfy the minimum withholding amount due; or (iv) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Optionee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of Option Shares subject to the exercised Stock Option, notwithstanding that a number of the Option Shares are held back solely for the purpose of paying the Tax-Related Items. (c) Finally, the Optionee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the Option Shares or the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her obligations in connection with the Tax-Related Items. 7. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Optionee at any time. 8. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 9. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; 

 

(d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming an employment contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; (j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s employment relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee is employed or the terms of the Optionee’s employment agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Employer, the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Employer, the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 10. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 11. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Employer, Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as 

 

long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 12. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 13. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 14. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 15. Insider Trading Restrictions/Market Abuse Laws. The Optionee acknowledges that, depending on the Optionee’s country of residence, the Optionee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Optionee’s ability to acquire or sell Option Shares or rights to Option Shares (e.g., the Option) under the Plan during such times as the Optionee is considered to have “inside information” regarding the Company (as defined by the laws in the Optionee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Optionee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Optionee is advised to speak to his or her personal advisor on this matter. 16. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 17. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. 18. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. 

 

Dated: Optionee’s Signature Optionee’s name and address: NON-QUALIFIED STOCK OPTION AGREEMENT  FOR NON-EMPLOYEE DIRECTORS  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: No. of Option Shares: Option Exercise Price per Share: $ [FMV on Grant Date] Grant Date: Expiration Date: [No more than 10 years] Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above, who is a Director of the Company but is not an employee of the Company, an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”), of the Company specified above at the Option Exercise Price per Share specified above subject to the terms and conditions set forth herein and in the Plan. This Stock Option is not intended to be an “incentive stock option” under Section 422 of the Internal Revenue Code of 1986, as amended. 1. Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as the Optionee remains in service as a member of the Board on such dates: Incremental Number of  Option Shares Exercisable Exercisability Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions hereof and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the 

 

Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) through the delivery (or attestation to the ownership) of shares of Stock that have been purchased by the Optionee on the open market or that are beneficially owned by the Optionee and are not then subject to any restrictions under any Company plan and that otherwise satisfy any holding periods as may be required by the Administrator; (iii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; (iv) by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price; or (v) a combination of (i), (ii), (iii) and (iv) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price for the Option Shares, as set forth above, (ii) the satisfaction of any obligations for Tax-Related Items (as defined below) due in connection with the Option, (iii) the fulfillment of any other requirements contained herein or in the Plan or in any other agreement or provision of laws, and (iv) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. In the event the Optionee chooses to pay the purchase price by previously- owned shares of Stock through the attestation method, the number of shares of Stock transferred to the Optionee upon the exercise of the Stock Option shall be net of the Shares attested to. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements hereof and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 3. Termination as Director. If the Optionee ceases to be a Director of the Company, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. (a) Termination Due to Death. If the Optionee’s service as a Director terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Other Termination. If the Optionee ceases to be a Director for any reason other than the Optionee’s death, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date the Optionee ceased to be a Director, for a period of [six] months from the date the Optionee ceased to be a Director or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date the Optionee ceases to be a Director shall terminate immediately and be of no further force or effect. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 

 

5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. No Obligation to Continue as a Director. Neither the Plan nor this Stock Option confers upon the Optionee any rights with respect to continuance as a Director. 7. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company, the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount (if any) actually withheld by the Company. To the extent that the Company is required to withhold any Tax-Related Items, such withholding may be satisfied in accordance with the terms of the Plan. 8. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 9. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; (d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming an employment or other service contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; (j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s employment or other service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee provides services or the terms of the Optionee’s employment or service agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 

 

10. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 11. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Company and its Subsidiaries may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 12. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 13. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 14. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 15. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 16. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. 

 

17. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. Dated: Optionee’s Signature Optionee’s name and address: NON-QUALIFIED STOCK OPTION AGREEMENT  FOR NON-U.S. OPTIONEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: No. of Option Shares: Option Exercise Price per Share: $ [FMV on Grant Date] Grant Date: Expiration Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”) of the Company specified above at the Option Exercise Price per Share specified above. This Stock Option shall be governed by and subject to the terms and conditions of the Plan and this Non-Qualified Stock Option Agreement for Non-U.S. Optionees (the “Stock Option Agreement”), including any special terms and conditions for the Optionee’s country set forth in any appendix to this Stock Option Agreement (the “Appendix”) (together with the Stock Option Agreement, the “Agreement”). This Stock Option is not intended to be an “incentive stock option” under Section 422 of the U.S. Internal Revenue Code of 1986, as amended. 

 

1. Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as Optionee remains an employee or other service provider with the Company or a Subsidiary on such dates, as further described in Paragraph 3 of this Stock Option Agreement: Incremental Number of  Option Shares Exercisable Exercisability Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions of the Agreement and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; (iii) if permitted by the Administrator, by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price; or (iv) a combination of (i), (ii) and (iii) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price in the Agreement for the Option Shares, as set forth above, (ii) the satisfaction of any obligations for Tax-Related Items (as defined in Paragraph 6 below) due in connection with the Option, (iii) the fulfillment of any other requirements contained in the Agreement or in the Plan or in any other agreement or provision of laws, and (iii) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements of the Agreement and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 

 

3. Termination of Service Relationship. If the Optionee’s service relationship by the Company or its Subsidiaries is terminated, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. For purposes of this Stock Option, the Optionee’s service relationship will be considered terminated as of the date the Optionee is no longer actively providing services to the Company or any Subsidiary (regardless of the reason for such termination and whether or not later found to be invalid or in breach of labor laws in the jurisdiction where the Optionee is providing services or the terms of the Optionee’s service agreement, if any). Unless otherwise determined by the Company, (i) the Optionee’s right to vest in this Stock Option under the Plan, if any, will terminate as of such date and will not be extended by any notice period (e.g., the Optionee’s period of service would not include any contractual notice period or any period of “garden leave” or similar period mandated under employment laws in the jurisdiction where the Optionee is a service provider or the terms of the Optionee’s service agreement, if any); and (ii) the period (if any) during which the Optionee may exercise this Stock Option after such termination will commence on the date the Optionee ceases to actively provide services and will not be extended by any notice period mandated under labor laws in the jurisdiction where the Optionee is providing services. The Administrator shall have the exclusive discretion to determine when the Optionee is no longer actively providing services for purposes of his or her Stock Option grant (including whether the Optionee may still be considered to be providing services while on a leave of absence). (a) Termination Due to Death. If the Optionee’s service relationship terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee, for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Termination Due to Disability. If the Optionee’s service relationship terminates by reason of the Optionee’s disability (as determined by the Administrator), any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of such termination, may thereafter be exercised by the Optionee for a period of [12] months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. (c) Termination for Cause. If the Optionee’s service relationship terminates for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately and be of no further force and effect. For purposes hereof, “Cause” shall mean a determination by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii) the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the Company or any Subsidiary. (d) Other Termination. If the Optionee’s service relationship terminates for any reason other than the Optionee’s death, the Optionee’s disability or Cause, and unless otherwise determined by the Administrator, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date of termination, for a period of three months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. The Administrator’s determination of the reason for termination of the Optionee’s service relationship shall be conclusive and binding on the Optionee and his or her representatives or legatees. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. Responsibility for Taxes. The Optionee acknowledges that, regardless of any action taken by the Company or, if different, any Subsidiary for which the Optionee renders services (the “Service Recipient”), the ultimate liability for all income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax-related items related to the Optionee’s participation in the Plan and legally applicable to the Optionee (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount actually withheld by the Company or the Service Recipient. The Optionee further acknowledges that the Company and/or the Service Recipient (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as 

 

applicable, the Optionee acknowledges that the Company and/or the Service Recipient (or former service recipient, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to make adequate arrangements satisfactory to the Company and/or the Service Recipient to satisfy all Tax-Related Items. In this regard, the Optionee authorizes the Company and/or the Service Recipient, or their respective agents, at their discretion, to satisfy the obligations with regard to all Tax-Related Items by one or a combination of the following: (a) withholding from the Optionee’s wages or other cash compensation paid to the Optionee by the Company and/or the Service Recipient; or (b) withholding from proceeds of the sale of Option Shares acquired upon exercise of the Stock Option either through a voluntary sale or through a mandatory sale arranged by the Company (on the Optionee’s behalf pursuant to this authorization without further consent); or (c) withholding in Option Shares to be issued upon exercise of the Option; or (d) by any other method deemed by the Company to comply with applicable laws. Depending on the withholding method, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Optionee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of Option Shares subject to the exercised Stock Option, notwithstanding that a number of the Option Shares are held back solely for the purpose of paying the Tax-Related Items. Finally, the Optionee agrees to pay to the Company or the Service Recipient any amount of Tax-Related Items that the Company or the Service Recipient may be required to withhold or account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the Option Shares or the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her obligations in connection with the Tax- Related Items. 7. No Obligation to Continue Service Relationship. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee’s service relationship and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the Optionee’s ervice relationship at any time. 8. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 9. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; (d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming a service contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be 

 

predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; (j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee is providing services or the terms of the Optionee’s service agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Company, the Service Recipient or any other Subsidiary, waives his or her ability, if any, to bring any such claim, and releases the Company, the Service Recipient and any other Subsidiary from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock; and (m) neither the Company, the Service Recipient nor any other Subsidiary shall be liable for any foreign exchange rate fluctuation between the Optionee’s local currency and the United States Dollar that may affect the value of this Stock Option or of any amounts due to the Optionee pursuant to the exercise of this Stock Option or the subsequent sale of any Option Shares acquired upon exercise. 10. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 11. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Company, the Service Recipient and any other Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Company, the Service Recipient and any other Subsidiary may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her service relationship with the Company, the Service Recipient or any other Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity 

 

awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 12. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 13. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 14. Language. If the Optionee has received this Agreement, or any other document related to this Stock Option and/or the Plan translated into a language other than English and if the meaning of the translated version is different than the English version, the English version will control. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Appendix. Notwithstanding any provisions in this Stock Option Agreement, this Stock Option grant shall be subject to any special terms and conditions set forth in any Appendix to this Stock Option Agreement for the Optionee’s country. Moreover, if the Optionee relocates to one of the countries included in the Appendix, the special terms and conditions for such country will apply to the Optionee, to the extent the Company determines that the application of such terms and conditions is necessary or advisable for legal or administrative reasons. The Appendix constitutes part of this Stock Option Agreement. 18. Insider Trading Restrictions/Market Abuse Laws. The Optionee acknowledges that, depending on the Optionee’s country of residence, the Optionee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Optionee’s ability to acquire or sell Option Shares or rights to Option Shares (e.g. , the Option) under the Plan during such times as the Optionee is considered to have “inside information” regarding the Company (as defined by the laws in the Optionee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Optionee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Optionee is advised to speak to his or her personal advisor on this matter. 19. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 20. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. ZENDESK, INC. By: Title: The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. 

 

Dated: Optionee’s Signature Optionee’s name and address: APPENDIX  TO THE  STOCK OPTION AGREEMENT FOR NON-U.S. OPTIONEES Terms and Conditions This Appendix includes additional terms and conditions that govern this Stock Option if the Optionee works and/or resides in one of the countries listed below. If the Optionee is a citizen or resident of a country other than the one in which the Optionee is currently working and/or residing (or is considered as such for local law purposes), or the Optionee transfers employment to a different country after this Stock Option is granted, the Company will, in its discretion, determine the extent to which the terms and conditions contained herein will apply to the Optionee. Notifications This Appendix also includes information regarding certain other issues of which the Optionee should be aware with respect to the Optionee’s participation in the Plan. The information is based on the securities, exchange control and other laws in effect in the respective countries as of December 2013. Such laws are often complex and change frequently. As a result, the Company strongly recommends that the Optionee not rely on the information noted herein as the only source of information relating to the consequences of participation in the Plan because the information may be out-of-date at the time the Optionee vests in or exercises this Stock Option or sells any Option Shares acquired at exercise. In addition, the information contained herein is general in nature and may not apply to the Optionee’s particular situation. As a result, the Company is not in a position to assure the Optionee of any particular result. Accordingly, the Optionee is strongly advised to seek appropriate professional advice as to how the relevant laws in the Optionee’s country may apply to the Optionee’s individual situation. If the Optionee is a citizen or resident of a country other than the one in which the Optionee is currently working and/or residing (or is considered as such for local law purposes), or if the Optionee transfers employment to a different country after this Stock Option is granted, the notifications contained in this Appendix may not be applicable to the Optionee in the same manner. Capitalized terms used but not defined in this Appendix shall have the same meanings assigned to them in the Plan and the Stock Option Agreement. AUSTRALIA Terms and Conditions Exercisability Schedule. The following provision supplements Paragraph 1 of the Stock Option Agreement: The Optionee shall not be permitted to exercise this Stock Option when the Fair Market Value per Option Share is equal to or less than the Option Exercise Price. If all or a portion of this Stock Option vests when the Fair Market Value per Option Share is equal to or less than the Option Exercise Price, this Stock Option may only be exercised starting on the first U.S. business day following the day on which the Fair Market Value per Option Share exceeds the Option Exercise Price. If the first U.S. business day following the day on which the Fair Market Value per Option Share exceeds the Option Exercise Price falls in closed trading window (determined under applicable law or pursuant to the Company’s insider trading policy, if any), this Stock Option may be exercised only on the first U.S. business day following such closed trading window, provided the Fair Market Value per Option Share exceeds the Option Exercise Price on such day. 

 

Expiration Date. Notwithstanding the Expiration Date set forth in the Stock Option Agreement, this Stock Option shall expire on the day immediately preceding the seventh (7th) anniversary of the Grant Date. Notifications Securities Law Information. If the Optionee acquires Option Shares under the Plan and offers the Option Shares for sale to a person or entity resident in Australia, the offer may be subject to disclosure requirements under Australian law. The Optionee should consult with his or her personal legal advisor before making any such offer in Australia. BRAZIL Terms and Conditions Compliance with Law. The Optionee must comply with applicable Brazilian laws and is responsible for paying any and all applicable taxes associated with the exercise of this Stock Option, the receipt of any dividends, and the sale of Option Shares acquired under the Plan. Notifications Exchange Control Information. If the Optionee is resident or domiciled in Brazil, the Optionee will be required to submit an annual declaration of assets and rights held outside of Brazil to the Central Bank of Brazil if the aggregate value of such assets and rights equals or exceeds US$100,000. Assets and rights that must be reported include any Option Shares acquired under the Plan. Foreign individuals holding Brazilian visas are considered Brazilian residents for purposes of this reporting requirement and must declare at least the assets held abroad that were acquired subsequent to the date of admittance as a resident of Brazil. FRANCE Terms and Conditions Language Consent. By accepting this Stock Option, the Optionee confirms having read and understood the documents relating to this Stock Option (the Plan and the Agreement) which were provided to the Optionee in English. The Optionee accepts the terms of those documents accordingly. Reconnaissance Relative à la Langue Utilisée. En acceptant le attribution, le Participant confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui ont été communiqués au Participant en langue anglaise. Le Participant accepte les termes de ces documents en connaissance de cause. Notifications Foreign Asset/Account Reporting Information. If the Optionee maintains a foreign bank account, the Optionee is required to report such account to the French tax authorities on his or her annual tax return. GERMANY Notifications Exchange Control Information. Cross-border payments in excess of €12,500 must be reported monthly to the German Federal Bank (Bundesbank). In case of payments in connection with securities (including proceeds realized upon the sale of Option Shares or the receipt of any dividends), the report must be made by the 5th day of the month following the month in which the payment was received. Effective from September 2013, the report must be filed electronically. The form of report (“Allgemeine Meldeportal Statistik”) can be accessed via the Bundesbank’s website (www.bundesbank.de) and is available in both German and English. The Optionee is responsible for making this report. IRELAND Notifications Director Reporting Obligation. If the Optionee is a director, shadow director or secretary of a Subsidiary in Ireland, the Optionee must notify the Irish Subsidiary in writing within five business days of receiving or disposing of an interest in the Company (e.g., Stock Options, Option Shares), or within five business days of becoming aware of the event giving rise to the notification requirement or within five days of becoming a director or secretary if such an interest exists at the time. This notification requirement also applies with respect to the interests of the Optionee’s spouse or children under the age of 18 (whose interests will be attributed to the Optionee if the Optionee is a director, shadow director or secretary). JAPAN 

 

Notifications Exchange Control Information. If the Optionee pays more than ¥30,000,000 for the purchase of Option Shares in any one transaction, the Optionee must file an ex post facto Payment Report with the Ministry of Finance (through the Bank of Japan or the bank carrying out the transaction). The precise reporting requirements vary depending on whether the relevant payment is made through a bank in Japan. If the Optionee acquires Option Shares with a value in excess of ¥100,000,000 in a single transaction, the Optionee must also file an ex post facto Report Concerning Acquisition of Shares with the Ministry of Finance through the Bank of Japan within 20 days of acquiring the Option Shares. The forms to make these reports can be acquired at the Bank of Japan. A Payment Report is required independently of a Report Concerning Acquisition of Securities. Consequently, if the total amount that the Optionee pays on a one-time basis at exercise of this Stock Option exceeds ¥100,000,000, the Optionee must file both a Payment Report and a Report Concerning Acquisition of Securities. Foreign Asset/Account Reporting Information. The Optionee is required to report details of any assets held outside of Japan as of December 31, including Option Shares acquired under the Plan, to the extent such assets have a total net fair market value exceeding ¥50,000,000. Such report will be due by March 15 each year. The Optionee is responsible for complying with this reporting obligation and is advised to consult his or her personal tax advisor in this regard. PHILIPPINES Notifications Securities Law Information. The Optionee acknowledges that he or she is permitted to sell Option Shares acquired under the Plan through the designated Plan broker appointed by the Company (or such other broker to whom the Optionee transfers his or her Option Shares), provided that such sale takes place outside of the Philippines through the facilities of the [insert stock market on which shares will be listed] on which the Option Shares are listed. SINGAPORE Notifications Securities Law Information. The grant of the Stock Options is being made pursuant to the “Qualifying Person” exemption” under section 273(1)(f) of the Securities and Futures Act (Chapter 289, 2006 Ed.) (“SFA”). The Plan has not been lodged or registered as a prospectus with the Monetary Authority of Singapore. The Optionee should note that the Stock Options are subject to section 257 of the SFA and the Optionee will not be able to make (i) any subsequent sale of the Option Shares in Singapore or (ii) any offer of such subsequent sale of the Option Shares subject to the Stock Options in Singapore, unless such sale or offer in is made pursuant to the exemptions under Part XIII Division 1 Subdivision (4) (other than section 280) of the SFA. The Option Shares are currently traded on the [insert stock exchange on which shares will be listed], which is located outside of Singapore, under the ticker symbol “[insert]” and Option Shares acquired under the Plan may be sold through this exchange. Director Reporting Obligation. If the Optionee is a director, associate director or shadow director of a Singapore Subsidiary, he or she is subject to certain notification requirements under the Singapore Companies Act, regardless of whether he or she is a Singapore resident or employed in Singapore. Among these requirements is the obligation to notify the Singapore Subsidiary in writing when the Optionee receives or disposes of an interest (e.g., Stock Options, Option Shares) in the Company or a Subsidiary. These notifications must be made within two business days of acquiring or disposing of any interest in the Company or any Subsidiary or within two business days of becoming a director, associate director or shadow director if such an interest exists at that time. UNITED KINGDOM Terms and Conditions Responsibility for Taxes. The following provisions supplement Paragraph 6 of the Stock Option Agreement: If payment or withholding of income tax is not made within ninety (90) days of the event giving rise to the Tax-Related Items or such other period specified in Section 222(1)(c) of the U.K. Income Tax (Earnings and Pensions) Act 2003 (the “Due Date”), the amount of any uncollected income tax will constitute a loan owed by the Optionee to the Service Recipient, effective on the Due Date. The loan will bear interest at the then-current official rate of Her Majesty’s Revenue and Customs (“HMRC”) and it will be immediately due and repayable by the Optionee, and the Company or the Service Recipient may recover it at any time thereafter by any of the means referred to in Paragraph 6 of the Stock Option Agreement. Notwithstanding the foregoing, if the Optionee is a director or executive officer of the Company (within the meaning of Section 13(k) of the 1934 Act), the Optionee will not be eligible for such a loan to cover the unpaid income tax. In the event that the 

 

Optionee is such a director or executive officer and the income tax is not collected from or paid by the Optionee by the Due Date, the amount of any uncollected taxes will constitute a benefit to the Optionee on which additional income tax and national insurance contributions (“NICs”) will be payable. The Optionee will be responsible for reporting and paying any income tax due on this additional benefit directly to HMRC under the self-assessment regime and for paying to the Company or the Service Recipient, as applicable, any employee NICs due on this additional benefit, which the Company or the Service Recipient may recover from the Optionee by any of the means referred to in Paragraph 6 of the Stock Option Agreement. Joint Election. As a condition of the Optionee’s participation in the Plan and the exercise of the Stock Option, the Optionee shall accept any liability for secondary Class 1 NICs which may be payable by the Company and/or the Service Recipient in connection with the Stock Option and any event giving rise to Tax-Related Items (the “Employer’s Liability”). Without prejudice to the foregoing, the Optionee shall enter into a joint election with the Company or the Service Recipient, the form of such joint election being formally approved by HMRC (the “Joint Election”), and any other required consent or elections, including any such other joint elections as may be required between the Optionee and any successor to the Company and/or the Service Recipient. The Company and/or the Service Recipient may collect the Employer’s Liability from the Optionee by any of the means set forth in Paragraph 6 of the Stock Option Agreement. RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR COMPANY EMPLOYEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Restricted Stock Units: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the “Stock”) of the Company. 1. Restrictions on Transfer of Award. This Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as provided in Paragraph 2 of this Agreement and (ii) shares of Stock have been issued to the Grantee in accordance with the terms of the Plan and this Agreement. 2. Vesting of Restricted Stock Units. The restrictions and conditions of Paragraph 1 of this Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains an employee of the Company or a Subsidiary on such Dates. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as vested on such date. Incremental Number of  Restricted Stock Units Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 2. 

 

3. Termination of Employment. If the Grantee’s employment with the Company and its Subsidiaries terminates for any reason (including death or disability) prior to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock Units that have not vested as of such date shall automatically and without notice terminate and be forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal representatives will thereafter have any further rights or interests in such unvested Restricted Stock Units. For purposes of the Award, the Grantee’s employment will be considered terminated as of the date the Grantee is no longer actively providing services to the Company or any Subsidiary (regardless of the reason for such termination and whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee is employed or the terms of the Grantee’s employment agreement, if any). Unless otherwise determined by the Company, the Grantee’s right to vest in the Restricted Stock Units under the Plan, if any, will terminate as of such date and will not be extended by any notice period (e.g., the Grantee’s period of service would not include any contractual notice period or any period of “garden leave” or similar period mandated under employment laws in the jurisdiction where the Grantee is employed or the terms of the Grantee’s employment agreement, if any). The Administrator shall have the exclusive discretion to determine when the Grantee is no longer actively providing services for purposes of his or her Award (including whether the Grantee may still be considered to be providing services while on a leave of absence). 4. Issuance of Shares of Stock. As soon as practicable following each Vesting Date (but in no event later than two and one-half months after the end of the year in which the Vesting Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this Agreement on such date and the Grantee shall thereafter have all the rights of a stockholder of the Company with respect to such shares. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Agreement shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Grantee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Grantee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of the Restricted Stock Units, including, but not limited to, the grant, vesting or settlement of the Restricted Stock Units, the subsequent sale of any shares of Stock acquired under the Plan and the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the Restricted Stock Units to reduce or eliminate the Grantee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Grantee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the Employer, or their respective agents, at their discretion, to satisfy their withholding obligations, if any, with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Grantee’s wages or other cash compensation paid to the Grantee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of shares of Stock acquired upon settlement of the Restricted Stock Units either through a voluntary sale or through a mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to this authorization without further consent); or (iii) withholding from shares of Stock to be issued upon settlement of the Restricted Stock Units a number of shares with an aggregate Fair Market Value that would satisfy the required minimum withholding amount due; or (iv) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Grantee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in shares of Stock, 

 

for tax purposes, the Grantee is deemed to have been issued the full number of shares subject to the vested Restricted Stock Units, notwithstanding that a number of the shares are held back solely for the purpose of paying the Tax-Related Items. (c) Finally, the Grantee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the shares or the proceeds of the sale of shares of Stock if the Grantee fails to comply with his or her obligations in connection with the Tax-Related Items. 7. Section 409A of the Code. This Agreement shall be interpreted in such a manner that all provisions relating to the settlement of the Award are exempt from the requirements of Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code. 8. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Grantee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Grantee at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of the Restricted Stock Units is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been granted in the past; (c) all decisions with respect to future restricted stock units or other grants, if any, will be at the sole discretion of the Company; (d) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming an employment contract with the Company; (e) the Grantee is voluntarily participating in the Plan; (f) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (g) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (i) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s employment relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee is employed or the terms of the Grantee’s employment agreement, if any), and in consideration of the grant of the Restricted Stock Units to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Employer, the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Employer, the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (j) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock Units or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the 

 

underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Employer, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock Units or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Insider Trading Restrictions/Market Abuse Laws. The Grantee acknowledges that, depending on the Grantee’s country of residence, the Grantee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Grantee’s ability to acquire or sell shares of Stock or rights to shares of Stock (e.g., Restricted Stock Units) under the Plan during such times as the Grantee is considered to have “inside information” regarding the Company (as defined by the laws in the Grantee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Grantee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Grantee is advised to speak to his or her personal advisor on this matter. 

 

18. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued upon settlement of the Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 19. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR NON-EMPLOYEE DIRECTORS  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Restricted Stock Units: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the “Stock”) of the Company. 1. Restrictions on Transfer of Award. This Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as 

 

provided in Paragraph 2 of this Agreement and (ii) shares of Stock have been issued to the Grantee in accordance with the terms of the Plan and this Agreement. 2. Vesting of Restricted Stock Units. The restrictions and conditions of Paragraph 1 of this Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains in service as a member of the Board on such Dates. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as vested on such date. Incremental Number of  Restricted Stock Units Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 2. 3. Termination of Service. If the Grantee’s service with the Company and its Subsidiaries terminates for any reason (including death or disability) prior to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock Units that have not vested as of such date shall automatically and without notice terminate and be forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal representatives will thereafter have any further rights or interests in such unvested Restricted Stock Units. 4. Issuance of Shares of Stock. As soon as practicable following each Vesting Date (but in no event later than two and one-half months after the end of the year in which the Vesting Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this Agreement on such date and the Grantee shall thereafter have all the rights of a stockholder of the Company with respect to such shares. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Agreement shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company, the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount (if any) actually withheld by the Company. To the extent that the Company is required to withhold upon settlement of this Award with respect to any Tax-Related Items, such withholding may be satisfied in accordance with the terms of the Plan. 7. Section 409A of the Code. This Agreement shall be interpreted in such a manner that all provisions relating to the settlement of the Award are exempt from the requirements of Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code. 8. No Obligation to Continue as a Director. Neither the Plan nor this Award confers upon the Grantee any rights with respect to continuance as a Director. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of the Restricted Stock Units is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been granted in the past; 

 

(c) all decisions with respect to future restricted stock units or other grants, if any, will be at the sole discretion of the Company; (d) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming an employment or other service contract with the Company; (e) the Grantee is voluntarily participating in the Plan; (f) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (g) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (i) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s employment or other service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee provides services or the terms of the Grantee’s employment or service agreement, if any), and in consideration of the grant of the Restricted Stock Units to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agree to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (j) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock Units or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that the Company and its Subsidiaries may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee 

 

understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock Units or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued upon settlement of the Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 18. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: 

 

RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR NON-U.S. GRANTEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Restricted Stock Units: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the “Stock”) of the Company. The Award shall be governed by and subject to the terms of the Plan and this Restricted Stock Unit Award Agreement for Non-U.S. Grantees (the “Award Agreement”) including any special terms and conditions for the Grantee’s country set forth in any appendix to this Award Agreement (the “Appendix”) (together with the Award Agreement, the “Agreement”). 1. Restrictions on Transfer of Award. This Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as provided in Paragraph 2 of this Award Agreement and (ii) shares of Stock have been issued to the Grantee in accordance with the terms of the Plan and this Agreement. 2. Vesting of Restricted Stock Units. The restrictions and conditions of Paragraph 1 of this Award Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains an employee or other service provider with the Company or a Subsidiary on such Dates, as further described in Paragraph 3 of this Award Agreement. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as vested on such date. Incremental Number of  Restricted Stock Units Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 2. 3. Termination of Service Relationship. If the Grantee’s service relationship with the Company and its Subsidiaries terminates for any reason (including death or disability) prior to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock Units that have not vested as of such date shall automatically and without notice terminate and be forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal representatives will thereafter have any further rights or interests in such unvested Restricted Stock Units. For purposes of the Award, the Grantee’s service relationship will be considered terminated as of the date the Grantee is no longer actively providing services to the Company or any Subsidiary (regardless of the reason for such termination and whether or not later found to be invalid or in breach of labor laws in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service agreement, if any). Unless otherwise determined by the Company, the Grantee’s right to vest in the Restricted 

 

Stock Units under the Plan, if any, will terminate as of such date and will not be extended by any notice period (e.g., the Grantee’s period of service would not include any contractual notice period or any period of “garden leave” or similar period mandated under labor laws in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service agreement, if any). The Administrator shall have the exclusive discretion to determine when the Grantee is no longer actively providing services for purposes of his or her Award (including whether the Grantee may still be considered to be providing services while on a leave of absence). 4. Issuance of Shares of Stock. As soon as practicable following each Vesting Date (but in no event later than two and one-half months after the end of the year in which the Vesting Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this Award Agreement on such date and the Grantee shall thereafter have all the rights of a stockholder of the Company with respect to such shares. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Agreement shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company or, if different, any Subsidiary for which the Grantee renders services (the “Service Recipient”), the ultimate liability for all income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax-related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount actually withheld by the Company or the Service Recipient. The Grantee further acknowledges that the Company and/or the Service Recipient (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of the Restricted Stock Units, including, but not limited to, the grant, vesting or settlement of the Restricted Stock Units, the subsequent sale of any shares of Stock acquired under the Plan and the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the Restricted Stock Units to reduce or eliminate the Grantee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Grantee acknowledges that the Company and/or the Service Recipient (or former service recipient, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to make adequate arrangements satisfactory to the Company and/or the Service Recipient to satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the Service Recipient, or their respective agents, at their discretion, to satisfy their withholding obligations, if any, with regard to all Tax-Related Items by one or a combination of the following: (1) withholding from the Grantee’s wages or other cash compensation paid to the Grantee by the Company and/or the Service Recipient; or (2) withholding from proceeds of the sale of shares of Stock acquired upon settlement of the Restricted Stock Units either through a voluntary sale or through a mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to this authorization without further consent); or (3) withholding in shares of Stock to be issued upon settlement of the Restricted Stock Units; or (4) by any other method deemed by the Company to comply with applicable laws. Depending on the withholding method, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Grantee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in shares of Stock, for tax purposes, the Grantee is deemed to have been issued the full number of shares subject to the vested Restricted Stock Units, notwithstanding that a number of the shares are held back solely for the purpose of paying the Tax-Related Items. Finally, the Grantee agrees to pay to the Company or the Service Recipient any amount of Tax-Related Items that the Company or the Service Recipient may be required to withhold or account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the shares or the proceeds of the sale of shares of Stock if the Grantee fails to comply with his or her obligations in connection with the Tax-Related Items. 7. Section 409A of the Code. This Agreement shall be interpreted in such a manner that all provisions relating to the settlement of the Award are exempt from the requirements of Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code. 8. No Obligation to Continue Service Relationship. Neither the Company nor any Subsidiary is obligated by or as a result 

 

of the Plan or this Agreement to continue the Grantee’s service relationship and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the Grantee’s service relationship at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (i) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (ii) the grant of the Restricted Stock Units is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been granted in the past; (iii) all decisions with respect to future restricted stock units or other grants, if any, will be at the sole discretion of the Company; (iv) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming a service contract with the Company; (v) the Grantee is voluntarily participating in the Plan; (vi) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (vii) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (viii) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (ix) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service agreement, if any), and in consideration of the grant of the Restricted Stock Units to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Company, the Service Recipient or any other Subsidiary, waives his or her ability, if any, to bring any such claim, and releases, the Company, the Service Recipient and any other Subsidiary from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agree to execute any and all documents necessary to request dismissal or withdrawal of such claim; (x) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock Units or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock; and (xi) neither, the Company, the Service Recipient nor any other Subsidiary shall be liable for any foreign exchange rate fluctuation between the Grantee’s local currency and the United States Dollar that may affect the value of the Award or of any amounts due to the Grantee pursuant to settlement of the Award or the subsequent sale of any shares of Stock acquired upon settlement. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Company, the Service Recipient and any other Subsidiary for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. 

 

The Grantee understands that the Company, the Service Recipient and any other Subsidiary may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her service relationship with the Company, the Service Recipient or any other Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock Units or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Language. If the Grantee has received this Agreement, or any other document related to the Award and/or the Plan translated into a language other than English and if the meaning of the translated version is different than the English version, the English version will control. 16. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 17. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 18. Appendix. Notwithstanding any provisions in this Award Agreement, the Award shall be subject to any special terms and conditions set forth in any Appendix to this Award Agreement for the Grantee’s country. Moreover, if the Grantee relocates to one of the countries included in the Appendix, the special terms and conditions for such country will apply to the Grantee, to the extent the Company determines that the application of such terms and conditions is necessary or advisable for legal or administrative reasons. The Appendix constitutes part of this Award Agreement. 19. Insider Trading Restrictions/Market Abuse Laws. The Grantee acknowledges that, depending on the Grantee’s country of residence, the Grantee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Grantee’s ability to acquire or sell shares of Stock or rights to shares of Stock (e.g., Restricted Stock Units) under the Plan during such times as the Grantee is considered to have “inside information” regarding the Company (as defined by the laws in the Grantee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may 

 

be imposed under any applicable Company insider trading policy. The Grantee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Grantee is advised to speak to his or her personal advisor on this matter. 20. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued upon settlement of the Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 21. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: APPENDIX  TO THE  RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR NON-U.S. GRANTEES Terms and Conditions This Appendix includes additional terms and conditions that govern the Award if the Grantee works and/or resides in one of the countries listed below. If the Grantee is a citizen or resident of a country other than the one in which the Grantee is currently working and/or residing (or is considered as such for local law purposes), or the Grantee transfers employment to a different country after the Award is granted, the Company will, in its discretion, determine the extent to which the terms and conditions contained herein will apply to the Grantee. Notifications This Appendix also includes information regarding certain other issues of which the Grantee should be aware with respect to the Grantee’s participation in the Plan. The information is based on the securities, exchange control and other laws in effect in the respective countries as of December 2013. Such laws are often complex and change frequently. As a result, the Company strongly recommends that the Grantee not rely on the information noted herein as the only source of information relating to the consequences of participation in the Plan because the information may be out-of-date at the time the Grantee vests in the Restricted Stock Units or sells any shares of Stock issued at settlement of the Award. 

 

In addition, the information contained herein is general in nature and may not apply to the Grantee’s particular situation. As a result, the Company is not in a position to assure the Grantee of any particular result. Accordingly, the Grantee is strongly advised to seek appropriate professional advice as to how the relevant laws in the Grantee’s country may apply to the Grantee’s individual situation. If the Grantee is a citizen or resident of a country other than the one in which the Grantee is currently working and/or residing (or is considered as such for local law purposes), or if the Grantee transfers employment to a different country after the Award is granted, the notifications contained in this Appendix may not be applicable to the Grantee in the same manner. Capitalized terms used but not defined in this Appendix shall have the same meanings assigned to them in the Plan and the Award Agreement. AUSTRALIA Notifications Securities Law Information. If the Grantee acquires shares of Stock under the Plan and offers the shares for sale to a person or entity resident in Australia, the offer may be subject to disclosure requirements under Australian law. The Grantee should consult with his or her personal legal advisor before making any such offer in Australia. BRAZIL Terms and Conditions Compliance with Law. The Grantee must comply with applicable Brazilian laws and is responsible for paying any and all applicable taxes associated with the settlement of the Award, the receipt of any dividends, and the sale of shares of Stock acquired under the Plan. Notifications Exchange Control Information. If the Grantee is a resident or is domiciled in Brazil, he or she will be required to submit an annual declaration of assets and rights held outside of Brazil to the Central Bank of Brazil if the aggregate value of such assets and rights equals or exceeds US$100,000. Assets and rights that must be reported include any shares of Stock acquired under the Plan. Foreign individuals holding Brazilian visas are considered Brazilian residents for purposes of this reporting requirement and must declare at least the assets held abroad that were acquired subsequent to the date of admittance as a resident of Brazil. DENMARK Notifications Securities/Tax Reporting Information. The Grantee may hold shares of Stock acquired under the Plan in a safety-deposit account (e.g., a brokerage account) with either a Danish bank or with an approved foreign broker or bank. If the shares of Stock are held with a foreign broker or bank, the Grantee is required to inform the Danish Tax Administration about the safety-deposit account. For this purpose, the Grantee must file a Form V (Erklaering V) with the Danish Tax Administration. Both the Grantee and the broker or bank must sign the Form V. By signing the Form V, the broker or bank undertakes an obligation, without further request each year, to forward information to the Danish Tax Administration concerning the shares of Stock in the safety-deposit account. In the event that the applicable broker or bank with which the account is held does not wish to, or, pursuant to the laws of the country in question, is not allowed to assume such obligation to report, the Grantee will be solely responsible for providing certain details regarding the foreign brokerage or bank account and any shares of Stock acquired in connection with the Plan and held in such account to the Danish Tax Administration as part of the Grantee’s annual income tax return. By signing the Form V, the Grantee authorizes the Danish Tax Administration to examine the account. A sample of the Declaration V can be found at the following website: www.skat.dk/getFile.aspx?Id=47392. In addition, if the Grantee opens a brokerage account (or a deposit account with a U.S. bank), the brokerage account (or bank account, as applicable) will be treated as a deposit account because cash can be held in the account. Therefore, the Grantee must also file a Form K (Erklaering K) with the Danish Tax Administration. Both the Grantee and the broker must sign the Form K. By signing the Form K, the broker or bank, as applicable, undertakes an obligation, without further request each year, to forward information to the Danish Tax Administration concerning the content of the deposit account. In the event that the applicable financial institution (broker or bank) with which the account is held does not wish to, or, pursuant to the laws of the country in question, is not allowed to assume such obligation to report, the Grantee will be solely responsible for providing certain details regarding the foreign brokerage or bank account to the Danish Tax Administration as part of the Grantee’s annual income tax return. By signing the Form K, the Grantee authorizes the Danish Tax Administration to examine the account. A sample of Declaration K can be found at the following website: www.skat.dk/getFile.aspx?Id=42409&newwindow=true. 

 

FRANCE Term and Conditions Language Consent. By accepting the Award, the Grantee confirms having read and understood the documents relating to this grant (the Plan and the Agreement) which were provided to the Grantee in English. The Grantee accepts the terms of those documents accordingly. Reconnaissance Relative à la Langue Utilisée. En acceptant le attribution, le Bénéficiaire confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui ont été communiqués au Bénéficiaire en langue anglaise. Le Bénéficiaire accepte les termes de ces documents en connaissance de cause. Notifications Foreign Asset/Account Reporting Information. If the Grantee maintains a foreign bank account, the Grantee is required to report such account to the French tax authorities on his or her annual tax return. GERMANY Notifications Exchange Control Information. Cross-border payments in excess of €12,500 must be reported monthly to the German Federal Bank ( Bundesbank ). In case of payments in connection with securities (including proceeds realized upon the sale of shares of Stock or the receipt of dividends), the report must be made by the 5th day of the month following the month in which the payment was received. Effective from September 2013, the report must be filed electronically. The form of report (“ Allgemeine Meldeportal Statistik “) can be accessed via the Bundesbank’s website (www.bundesbank.de) and is available in both German and English. The Grantee is responsible for making this report. IRELAND Notifications Director Reporting Obligation. If the Grantee is a director, shadow director or secretary of a Subsidiary in Ireland, the Grantee must notify the Irish Subsidiary in writing within five business days of receiving or disposing of an interest in the Company (e.g., Restricted Stock Units, shares of Stock), or within five business days of becoming aware of the event giving rise to the notification requirement or within five days of becoming a director or secretary if such an interest exists at the time. This notification requirement also applies with respect to the interests of the Grantee’s spouse or children under the age of 18 (whose interests will be attributed to the Grantee if the Grantee is a director, shadow director or secretary). JAPAN Notifications Foreign Asset/Account Reporting Information. The Grantee is required to report details of any assets held outside of Japan as of December 31, including shares of Stock acquired under the Plan, to the extent such assets have a total net fair market value exceeding ¥50,000,000. Such report will be due by March 15 each year. The Grantee is responsible for complying with this reporting obligation and is advised to consult with his or her personal tax advisor in this regard. PHILIPPINES Notifications Securities Law Information. The Grantee acknowledges that he or she is permitted to sell shares of Stock acquired under the Plan through the designated Plan broker appointed by the Company (or such other broker to whom the Grantee transfers his or her shares of Stock), provided that such sale takes place outside of the Philippines through the facilities of the [insert stock market on which shares will be listed] on which the shares are listed. SINGAPORE Notifications Securities Law Information. The grant of the Restricted Stock Units is being made pursuant to the “Qualifying Person” exemption” under section 273(1)(f) of the Securities and Futures Act (Chapter 289, 2006 Ed.) (“SFA”). The Plan has not been lodged or registered as a prospectus with the Monetary Authority of Singapore. The Grantee should note that the Restricted Stock Units are subject to section 257 of the SFA and the Grantee will not be able to make (i) any subsequent sale of the shares of Stock in 

 

Singapore or (ii) any offer of such subsequent sale of the shares of Stock subject to the Restricted Stock Units in Singapore, unless such sale or offer in is made pursuant to the exemptions under Part XIII Division 1 Subdivision (4) (other than section 280) of the SFA. The shares of Stock are currently traded on the [insert stock exchange on which shares will be listed], which is located outside of Singapore, under the ticker symbol “[insert]” and shares of Stock acquired under the Plan may be sold through this exchange. Director Reporting Obligation. If the Grantee is a director, associate director or shadow director of a Singapore Subsidiary, he or she is subject to certain notification requirements under the Singapore Companies Act, regardless of whether he or she is a Singapore resident or employed in Singapore. Among these requirements is the obligation to notify the Singapore Subsidiary in writing when the Grantee receives or disposes of an interest (e.g., Restricted Stock Units, shares of Stock) in the Company or a Subsidiary. These notifications must be made within two business days of acquiring or disposing of any interest in the Company or any Subsidiary or within two business days of becoming a director, associate director or shadow director if such an interest exists at that time. UNITED KINGDOM Terms and Conditions Responsibility for Taxes. The following provisions supplement Paragraph 6 of the Award Agreement: If payment or withholding of income tax is not made within ninety (90) days of the event giving rise to the Tax-Related Items or such other period specified in Section 222(1)(c) of the U.K. Income Tax (Earnings and Pensions) Act 2003 (the “Due Date”), the amount of any uncollected income tax will constitute a loan owed by the Grantee to the Service Recipient, effective on the Due Date. The loan will bear interest at the then-current official rate of Her Majesty’s Revenue and Customs (“HMRC”) and it will be immediately due and repayable by the Grantee, and the Company or the Service Recipient may recover it at any time thereafter by any of the means referred to in Paragraph 6 of the Award Agreement. Notwithstanding the foregoing, if the Grantee is a director or executive officer of the Company (within the meaning of Section 13(k) of the 1934 Act), the Grantee will not be eligible for such a loan to cover the unpaid income tax. In the event that the Grantee is such a director or executive officer and the income tax is not collected from or paid by the Grantee by the Due Date, the amount of any uncollected taxes will constitute a benefit to the Grantee on which additional income tax and national insurance contributions (“NICs”) will be payable. The Grantee will be responsible for reporting and paying any income tax due on this additional benefit directly to HMRC under the self-assessment regime and for paying to the Company or the Service Recipient, as applicable, any employee NICs due on this additional benefit, which the Company or the Service Recipient may recover from the Grantee by any of the means referred to in Paragraph 6 of the Award Agreement. Joint Election. As a condition of the Grantee’s participation in the Plan and vesting of the Restricted Stock Units, the Grantee shall accept any liability for secondary Class 1 NICs which may be payable by the Company and/or the Service Recipient in connection with the Award and any event giving rise to Tax-Related Items (the “Employer’s Liability”). Without prejudice to the foregoing, the Grantee shall enter into a joint election with the Company or the Service Recipient, the form of such joint election being formally approved by HMRC (the “Joint Election”), and any other required consent or elections, including any such other joint elections as may be required between the Grantee and any successor to the Company and/or the Service Recipient. The Company and/or the Service Recipient may collect the Employer’s Liability from the Grantee by any of the means set forth in Paragraph 6 of the Award Agreement. RESTRICTED STOCK AWARD AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Shares: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants a Restricted Stock Award (an “Award”) to the Grantee named above. Upon 

 

acceptance of this Award, the Grantee shall receive the number of shares of Common Stock, par value $0.01 per share (the “Stock”) of the Company specified above, subject to the restrictions and conditions set forth herein and in the Plan. The Company acknowledges the receipt from the Grantee of consideration with respect to the par value of the Stock in the form of cash, past or future services rendered to the Company by the Grantee or such other form of consideration as is acceptable to the Administrator. 1. Award. The shares of Restricted Stock awarded hereunder shall be issued and held by the Company’s transfer agent in book entry form, and the Grantee’s name shall be entered as the stockholder of record on the books of the Company. Thereupon, the Grantee shall have all the rights of a stockholder with respect to such shares, including voting and dividend rights, subject, however, to the restrictions and conditions specified in Paragraph 2 below. The Grantee shall (i) sign and deliver to the Company a copy of this Award Agreement and (ii) deliver to the Company a stock power endorsed in blank. 2. Restrictions and Conditions. (a) Any book entries for the shares of Restricted Stock granted herein shall bear an appropriate legend, as determined by the Administrator in its sole discretion, to the effect that such shares are subject to restrictions as set forth herein and in the Plan. (b) Shares of Restricted Stock granted herein may not be sold, assigned, transferred, pledged or otherwise encumbered or disposed of by the Grantee prior to vesting. (c) If the Grantee’s employment with the Company and its Subsidiaries is voluntarily or involuntarily terminated for any reason (including death) prior to vesting of shares of Restricted Stock granted herein, all shares of Restricted Stock shall immediately and automatically be forfeited and returned to the Company. 3. Vesting of Restricted Stock. The restrictions and conditions in Paragraph 2 of this Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains an employee of the Company or a Subsidiary on such Dates. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 2 shall lapse only with respect to the number of shares of Restricted Stock specified as vested on such date. Incremental Number of  Shares Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Subsequent to such Vesting Date or Dates, the shares of Stock on which all restrictions and conditions have lapsed shall no longer be deemed Restricted Stock. The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 3. 4. Dividends. Dividends on shares of Restricted Stock shall be paid currently to the Grantee. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Award shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Transferability. This Agreement is personal to the Grantee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. 7. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Grantee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Grantee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of the Award, including, but not limited to, the grant or vesting of the Restricted Stock, the subsequent sale of any shares of Stock acquired under the Plan and the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the Restricted Stock to reduce or eliminate the Grantee’s liability for 

 

Tax-Related Items or achieve any particular tax result. Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Grantee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the Employer, or their respective agents, at their discretion, to satisfy their withholding obligations, if any, with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Grantee’s wages or other cash compensation paid to the Grantee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of shares of Stock that are no longer subject to restrictions either through a voluntary sale or through a mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to this authorization without further consent); or (iii) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Grantee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. (c) Finally, the Grantee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to remove the restrictions on the shares of Stock if the Grantee fails to comply with his or her obligations in connection with the Tax-Related Items. (d) Election Under Section 83(b). The Grantee and the Company hereby agree that the Grantee may, within 30 days following the Grant Date of this Award, file with the Internal Revenue Service and the Company an election under Section 83(b) of the Internal Revenue Code. In the event the Grantee makes such an election, he or she agrees to provide a copy of the election to the Company. The Grantee acknowledges that he or she is responsible for obtaining the advice of his or her tax advisors with regard to the Section 83(b) election and that he or she is relying solely on such advisors and not on any statements or representations of the Company or any of its agents with regard to such election. 8. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Grantee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Grantee at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of the Restricted Stock is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock, or benefits in lieu of restricted stock, even if restricted stock has been granted in the past; (c) all decisions with respect to future restricted stock or other grants, if any, will be at the sole discretion of the Company; (d) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming an employment or other service contract with the Company; (e) the Grantee is voluntarily participating in the Plan; (f) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (g) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of 

 

normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (i) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s employment or other service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee provides services or the terms of the Grantee’s employment or service agreement, if any), and in consideration of the grant of the Restricted Stock to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Company and any Subsidiary from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agree to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (j) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Employer, the Company and any of its Subsidiaries for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of 

 

the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Insider Trading Restrictions/Market Abuse Laws. The Grantee acknowledges that, depending on the Grantee’s country of residence, the Grantee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Grantee’s ability to acquire or sell shares of Stock under the Plan during such times as the Grantee is considered to have “inside information” regarding the Company (as defined by the laws in the Grantee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Grantee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Grantee is advised to speak to his or her personal advisor on this matter. 18. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued pursuant to this Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 19. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: 

 

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        GLOBAL NON-QUALIFIED STOCK OPTION AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN  Name of Optionee:    No. of Option Shares:    Option Exercise Price per Share: US$    [FMV on Grant Date]  Grant Date:    Expiration Date:    Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through  the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee  named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date  specified above all or part of the number of shares of Common Stock, par value US$0.01 per  share (the “Stock”) of the Company specified above at the Option Exercise Price per Share  specified above.  This Stock Option shall be governed by and subject to the terms and conditions  of the Plan and this Global Non-Qualified Stock Option Agreement (the “Stock Option  Agreement”), including any additional terms and conditions for the Optionee’s country set forth  in any appendix to this Stock Option Agreement (the “Appendix”) (together with the Stock  Option Agreement, the “Agreement”).  This Stock Option is not intended to be an “incentive stock option” under Section 422 of  the U.S. Internal Revenue Code of 1986, as amended.  1. Exercisability Schedule.  No portion of this Stock Option may be exercised until  such portion shall have become exercisable.  Except as set forth below, and subject to the  discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the  exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the  following number of Option Shares on the dates indicated so long as Optionee remains an  employee or other service provider with the Company or a Subsidiary on such dates, as further  described in Paragraph 3 of this Stock Option Agreement.  For the avoidance of doubt, if the  Optionee is employed or otherwise rendering services for a period prior to an Exercisability  Date, but has terminated employment and other service before the Exercisability Date, the  Optionee will not be entitled to any pro-rata exercisability of Stock Options.  

 

   2      Incremental Number of  Option Shares Exercisable Exercisability Date  _____________ (___%) ____________  _____________ (___%) ____________  _____________ (___%) ____________  _____________ (___%) ____________  _____________ (___%) ____________  Once exercisable, this Stock Option shall continue to be exercisable at any time or times  prior to the close of business on the Expiration Date, subject to the provisions of the Agreement  and of the Plan.    2. Manner of Exercise.  (a)  The Optionee may exercise this Stock Option only in the following  manner:  from time to time on or prior to the Expiration Date of this Stock Option, the Optionee  may give written notice to the Administrator of his or her election to purchase some or all of the  Option Shares purchasable at the time of such notice.  This notice shall specify the number of  Option Shares to be purchased.  Payment of the purchase price for the Option Shares may be made by one or more of the  following methods:  (i) in cash, by certified or bank check or other instrument acceptable to the  Administrator; (ii) by the Optionee delivering to the Company a properly executed exercise  notice together with irrevocable instructions to a broker to promptly deliver to the Company cash  or a check payable and acceptable to the Company to pay the option purchase price, provided  that in the event the Optionee chooses to pay the option purchase price as so provided, the  Optionee and the broker shall comply with such procedures and enter into such agreements of  indemnity and other agreements as the Administrator shall prescribe as a condition of such  payment procedure; (iii) if permitted by the Administrator, by a “net exercise” arrangement  pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise  by the largest whole number of shares with a Fair Market Value that does not exceed the  aggregate exercise price; or (iv) a combination of (i), (ii) and (iii) above.  Payment instruments  will be received subject to collection.  The transfer to the Optionee on the records of the Company or of the transfer agent of the  Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full  purchase price in the Agreement for the Option Shares, as set forth above, (ii) the satisfaction of  any obligations for Tax-Related Items (as defined in Paragraph 6 below) due in connection with  the Option, (iii) the fulfillment of any other requirements contained in the Agreement or in the  Plan or in any other agreement or provision of laws, and (iii) the receipt by the Company of any  agreement, statement or other evidence that the Company may require to satisfy itself that the  issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and  any subsequent resale of the shares of Stock will be in compliance with applicable laws and  regulations.  

 

   3      (b)  The shares of Stock purchased upon exercise of this Stock Option shall be  transferred to the Optionee on the records of the Company or of the transfer agent upon  compliance to the satisfaction of the Administrator with all requirements under applicable laws  or regulations in connection with such transfer and with the requirements of the Agreement and  of the Plan.  The determination of the Administrator as to such compliance shall be final and  binding on the Optionee.  The Optionee shall not be deemed to be the holder of, or to have any of  the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and  until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or  the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name  shall have been entered as the stockholder of record on the books of the Company.  Thereupon,  the Optionee shall have full voting, dividend and other ownership rights with respect to such  shares of Stock.  (c)  The minimum number of shares with respect to which this Stock Option  may be exercised at any one time shall be 100 shares, unless the number of shares with respect to  which this Stock Option is being exercised is the total number of shares subject to exercise under  this Stock Option at the time.  (d)  Notwithstanding any other provision hereof or of the Plan, no portion of  this Stock Option shall be exercisable after the Expiration Date hereof.  3. Termination of Service Relationship.  If the Optionee’s service relationship by the  Company or its Subsidiaries is terminated, the period within which to exercise the Stock Option  may be subject to earlier termination as set forth below.  For purposes of this Stock Option, the  Optionee’s service relationship will be considered terminated as of the date the Optionee is no  longer actively providing services to the Company or any Subsidiary (regardless of the reason for  such termination and whether or not later found to be invalid or in breach of labor laws in the  jurisdiction where the Optionee is providing services or the terms of the Optionee’s service  agreement, if any).  Unless otherwise determined by the Company, (i) the Optionee’s right to  vest in this Stock Option under the Plan, if any, will terminate as of such date and will not be  extended by any notice period (e.g., the Optionee’s period of service would not include any  contractual notice period or any period of “garden leave” or similar period mandated under  employment laws in the jurisdiction where the Optionee is a service provider or the terms of the  Optionee’s service agreement, if any);  and (ii) the period (if any) during which the Optionee  may exercise this Stock Option after such termination will commence on the date the Optionee  ceases to actively provide services and will not be extended by any notice period mandated under  labor laws in the jurisdiction where the Optionee is providing services.  The Administrator shall  have the exclusive discretion to determine when the Optionee is no longer actively providing  services for purposes of his or her Stock Option grant (including whether the Optionee may still  be considered to be providing services while on a leave of absence).  (a)  Termination Due to Death.  If the Optionee’s service relationship  terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on  such date, to the extent exercisable on the date of death, may thereafter be exercised by the  Optionee’s legal representative or legatee, for a period of [12] months from the date of death or  until the Expiration Date, if earlier.  Any portion of this Stock Option that is not exercisable on  the date of death shall terminate immediately and be of no further force or effect.  

 

   4      (b)  Termination Due to Disability.  If the Optionee’s service relationship  terminates by reason of the Optionee’s disability (as determined by the Administrator), any  portion of this Stock Option outstanding on such date, to the extent exercisable on the date of  such termination, may thereafter be exercised by the Optionee for a period of [12] months from  the date of termination or until the Expiration Date, if earlier.  Any portion of this Stock Option  that is not exercisable on the date of termination shall terminate immediately and be of no further  force or effect.  (c)  Termination for Cause.  If the Optionee’s service relationship terminates  for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately  and be of no further force and effect.  For purposes hereof, “Cause” shall mean a determination  by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by  the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii)  the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a  crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non- performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the  Company or any Subsidiary.  (d)  Other Termination.  If the Optionee’s service relationship terminates for  any reason other than the Optionee’s death, the Optionee’s disability or Cause, and unless  otherwise determined by the Administrator, any portion of this Stock Option outstanding on such  date may be exercised, to the extent exercisable on the date of termination, for a period of three  months from the date of termination or until the Expiration Date, if earlier.  Any portion of this  Stock Option that is not exercisable on the date of termination shall terminate immediately and  be of no further force or effect.  The Administrator’s determination of the reason for termination of the Optionee’s service  relationship shall be conclusive and binding on the Optionee and his or her representatives or  legatees.  4. Incorporation of Plan.  Notwithstanding anything herein to the contrary, this  Stock Option shall be subject to and governed by all the terms and conditions of the Plan,  including the powers of the Administrator set forth in  Section 2(b) of the Plan.  Capitalized  terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning  is specified herein.  5. Transferability.  This Agreement is personal to the Optionee, is non-assignable  and is not transferable in any manner, by operation of law or otherwise, other than by will or the  laws of descent and distribution.  This Stock Option is exercisable, during the Optionee’s  lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or  legatee.  6. Responsibility for Taxes.  The Optionee acknowledges that, regardless of any  action taken by the Company or, if different, any Subsidiary for which the Optionee renders  services (the “Service Recipient”), the ultimate liability for all income tax, social insurance,  payroll tax, fringe benefits tax, payment on account or other tax-related items related to the  Optionee’s participation in the Plan and legally applicable or deemed applicable to the Optionee  

 

   5      (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount,  if any, actually withheld by the Company or the Service Recipient.  The Optionee further  acknowledges that the Company and/or the Service Recipient (i) make no representations or  undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of  this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock  Option, the subsequent sale of  Option Shares acquired pursuant to such exercise and the receipt  of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of  the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for  Tax-Related Items or achieve any particular tax result.  Further, if the Optionee is subject to Tax- Related Items in more than one jurisdiction, the Optionee acknowledges that the Company  and/or the Service Recipient (or former service recipient, as applicable) may be required to  withhold or account for Tax-Related Items in more than one jurisdiction.   Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees  to make adequate arrangements satisfactory to the Company and/or the Service Recipient to  satisfy all Tax-Related Items.  In this regard, the Optionee authorizes the Company and/or the  Service Recipient, or their respective agents, at their discretion, to satisfy their withholding  obligations with regard to all Tax-Related Items by one or a combination of the following:    (a) withholding from the Optionee’s wages or other cash compensation  payable to the Optionee by the Company and/or the Service Recipient; or  (b) withholding from proceeds of the sale of Option Shares acquired upon  exercise of the Stock Option either through a voluntary sale or through a  mandatory sale arranged by the Company (on the Optionee’s behalf  pursuant to this authorization without further consent); or   (c) withholding in Option Shares to be issued upon exercise of the Option; or  (d) any other method deemed by the Company to comply with applicable  laws.  Depending on the withholding method, the Company may withhold or account for Tax- Related Items by considering applicable minimum statutory withholding amounts or other  applicable withholding rates, including maximum applicable rates in the Optionee’s  jurisdiction(s).  In the event of over-withholding, the Optionee may receive a refund of any over- withheld amount in cash through the Service Recipient's normal payroll processes (with no  entitlement to the equivalent in Stock) or, if not refunded, the Optionee may seek a refund from  the local tax authorities.  In the event of under-withholding, the Optionee may be required to pay  additional Tax-Related Items directly to the applicable tax authority or to the Company and/or  the Service Recipient.  If the obligation for Tax-Related Items is satisfied by withholding in  Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of  Option Shares subject to the exercised Stock Option, notwithstanding that a number of the  Option Shares are held back solely for the purpose of paying the Tax-Related Items.  Finally, the Optionee agrees to pay to the Company or the Service Recipient any amount  of Tax-Related Items that the Company or the Service Recipient may be required to withhold or  

 

   6      account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the  means previously described.  The Company may refuse to issue or deliver the Option Shares or  the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her  obligations in connection with the Tax-Related Items.   7. No Obligation to Continue Service Relationship.  Neither the Company nor any  Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee’s  service relationship and neither the Plan nor this Agreement shall interfere in any way with the  right of the Company or any Subsidiary to terminate the Optionee’s service relationship at any  time.  8. Integration.  This Agreement constitutes the entire agreement between the parties  with respect to this Stock Option and supersedes all prior agreements and discussions between  the parties concerning such subject matter.  9. Nature of Grant.  In accepting this Stock Option, the Optionee acknowledges,  understands and agrees that:  (a)  the Plan is established voluntarily by the Company, is discretionary in  nature and may be modified, amended, suspended or terminated by the Company at any time, to  the extent permitted by the Plan;  (b)  the grant of this Stock Option is exceptional, voluntary and occasional and  does not create any contractual or other right to receive future grants of stock options, or benefits  in lieu of stock options, even if stock options have been granted in the past;   (c)  all decisions with respect to future stock option or other grants, if any, will  be at the sole discretion of the Company;   (d)  this Stock Option grant and the Optionee’s participation in the Plan shall  not be interpreted as forming a service contract with the Company;   (e)  the Optionee is voluntarily participating in the Plan;   (f)  this Stock Option and any Option Shares acquired under the Plan, and the  income from and value of same, are not intended to replace any pension rights or compensation;  (g)  this Stock Option and any Option Shares acquired under the Plan, and the  income from and value of same, are not part of normal or expected compensation or salary for  purposes of calculating any severance, resignation, termination, redundancy, dismissal, end-of- service payments, holiday pay, bonuses, long-service awards, pension or retirement benefits or  payments or welfare benefits or similar mandatory payments;   (h)  unless otherwise agreed with the Company, this Stock Option and any  Option Shares acquired under the Plan, and the income from and value of same, are not granted  as consideration for, or in connection with, the service the Optionee may provide as a director of  the Service Recipient or any other Subsidiary or affiliate;  

 

   7      ( i )  the future value of this Option Shares underlying the Stock Option is  unknown, indeterminable, and cannot be predicted with certainty;   ( j )  if the underlying Option Shares do not increase in value, this Stock Option  will have no value;   (k)  if the Optionee exercises this Stock Option and acquires Option Shares,  the value of such Option Shares may increase or decrease in value, even below the Option  Exercise Price;  ( l )  no claim or entitlement to compensation or damages shall arise from  forfeiture of this Stock Option resulting from the termination of the Optionee’s service  relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of  employment laws in the jurisdiction where the Optionee is providing services or the terms of the  Optionee’s service agreement, if any);  (m)  unless otherwise provided in the Plan or by the Company in its discretion,  this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to  have this Stock Option or any such benefits transferred to, or assumed by, another company nor  to be exchanged, cashed out or substituted for, in connection with any corporate transaction  affecting the Stock; and  (n)  the following provisions apply only if the Optionee is providing services  outside the United States:  (i) the Stock Option and the Option Shares subject to the Stock  Option are not part of normal or expected compensation or salary for any purpose; and  (ii) neither the Company, the Service Recipient nor any other  Subsidiary shall be liable for any foreign exchange rate fluctuation between the Optionee’s local  currency and the United States Dollar that may affect the value of this Stock Option or of any  amounts due to the Optionee pursuant to the exercise of this Stock Option or the subsequent sale  of any Option Shares acquired upon exercise.  10. No Advice Regarding Grant.  The Company is not providing any tax, legal or  financial advice, nor is the Company making any recommendations regarding the Optionee’s  participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares.   The Optionee should consult with his or her own personal tax, legal and financial advisors  regarding his or her participation in the Plan before taking any action related to the Plan.  11. Data Privacy.  Unless the Optionee is subject to the data privacy provisions  contained in the Appendix attached hereto, the Optionee hereby explicitly and unambiguously  consents to the collection, use and transfer, in electronic or other form, of the Optionee’s  personal data as described in this Agreement and any other Stock Option grant materials by  and among, as applicable, the Company, the Service Recipient and any other Subsidiary for  the exclusive purpose of implementing, administering and managing the Optionee’s  participation in the Plan.    

 

   8      The Optionee understands that the Company, the Service Recipient and any other  Subsidiary may hold certain personal information about the Optionee, including, but not  limited to, the Optionee’s name, home address and telephone number, e-mail address, date of  birth, social insurance number, passport number or other identification number (e.g., resident  registration number), salary, nationality, job title, any shares of stock or directorships held in  the Company, details of all stock options or any other entitlement to shares of Stock or  equivalent benefits awarded, canceled, exercised, purchased, vested, unvested or outstanding  in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering  and managing the Plan.       The Optionee understands that Data will be transferred to the stock plan service  provider selected by the Company, which is assisting the Company with the implementation,  administration and management of the Plan.  The Optionee understands that the recipients of  the Data may be located in the United States or elsewhere, and that the recipient’s country   may have different data privacy laws and protections than the Optionee’s country.  The  Optionee understands that, if he or she resides outside the United States, he or she may  request a list with the names and addresses of any potential recipients of the Data by  contacting his or her local human resources representative.  The Optionee authorizes the  Company, the stock plan service provider and any other possible recipients which may assist  the Company (presently or in the future) with implementing, administering and managing the  Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the  sole purposes of implementing, administering and managing the Optionee’s participation in  the Plan, including any requisite transfer of such Data as may be required to a broker, escrow  agent or other third party with whom the Optionee may elect to deposit any Option Shares  received upon exercise of the Stock Options.  The Optionee understands that Data will be held  only as long as is necessary to implement, administer and manage the Optionee’s participation  in the Plan.  The Optionee understands that, if he or she resides outside the United States, he  or she may, at any time, view Data, request information about the storage and processing of  Data, require any necessary amendments to Data or refuse or withdraw the consents herein,  in any case without cost, by contacting his or her local human resources representative.   Further, the Optionee understands that he or she is providing the consents herein on a purely  voluntary basis.  If the Optionee does not consent, or if the Optionee later seeks to revoke his  or her consent, his or her service relationship with the Company, the Service Recipient or any  other Subsidiary will not be affected; the only consequence of refusing or withdrawing  consent is that the Company would not be able to grant the Stock Options or other equity  awards or administer to the Optionee or maintain such awards.  Therefore, the Optionee  understands that refusing or withdrawing his or her consent may affect the Optionee’s ability  to participate in the Plan.  For more information on the consequences of the Optionee’s  refusal to consent or withdrawal of consent, the Optionee understands that he or she may  contact his or her local human resources representative.    12. Governing Law; Venue.  This Stock Option grant and the provisions of this  Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to  the conflict of law provisions.  For purposes of any action, lawsuit or other proceedings brought  to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and  consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California,  

 

   9      or the federal courts for the United States for the Northern District of California, and no other  courts, including the courts where this grant is made and/or to be performed.  13. Electronic Delivery and Acceptance.  The Company may, in its sole discretion,  decide to deliver any documents related to current or future participation in the Plan by  electronic means.  The Optionee hereby consents to receive such documents by electronic  delivery and agrees to participate in the Plan through an on-line or electronic system established  and maintained by the Company or a third party designated by the Company.  14. Language.  The Optionee acknowledges that he or she is sufficiently proficient in  English, or has consulted with an advisor who is sufficiently proficient in English, so as to allow  the Optionee to understand the terms and conditions of this Agreement. If the Optionee has  received this Agreement, or any other document related to this Stock Option and/or the Plan  translated into a language other than English and if the meaning of the translated version is  different than the English version, the English version will control.  15. Severability.  The provisions of this Agreement are severable and if any one or  more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the  remaining provisions shall nevertheless be binding and enforceable.  16. Notices.  Notices hereunder shall be mailed or delivered to the Company at its  principal place of business and shall be mailed or delivered to the Optionee at the address on file  with the Company or, in either case, at such other address as one party may subsequently furnish  to the other party in writing.  17. Appendix.  Notwithstanding any provisions in this Agreement, this Stock Option  grant shall be subject to any additional terms and conditions set forth in any Appendix to this  Agreement for the Optionee’s country.  Moreover, if the Optionee relocates to one of the  countries included in the Appendix, the additional terms and conditions for such country will  apply to the Optionee, to the extent the Company determines that the application of such terms  and conditions is necessary or advisable for legal or administrative reasons.  The Appendix  constitutes part of this Agreement.  18. Insider Trading Restrictions/Market Abuse Laws.  The Optionee acknowledges  that the Optionee may be subject to insider trading restrictions and/or market abuse laws in  applicable jurisdictions, including but not limited to the United States, the Optionee’s country  and any stock plan service provider’s country, which may affect the Optionee’s ability to,  directly or indirectly, acquire or sell, or attempt to sell or otherwise dispose of Option Shares,  rights to Option Shares (e.g., the Option)  or rights linked to the value of Option Shares during  such times as the Optionee is considered to have “inside information” regarding the Company (as  defined by the laws in the applicable jurisdiction). Local insider trading laws and regulations  may prohibit the cancellation or amendment of orders the Optionee placed before he or she  possessed inside information.   Furthermore, the Optionee could be prohibited from (i) disclosing  the inside information to any third party, including fellow employees (other than on a “need to  know” basis), and (ii) “tipping” third parties or causing them otherwise to buy or sell securities.   Any restrictions under these laws or regulations are separate from and in addition to any  restrictions that may be imposed under any applicable Company insider trading policy.  The  

 

   10      Optionee acknowledges that it is his or her responsibility to comply with any applicable  restrictions, and the Optionee should consult with his or her personal advisor on this matter.    19. Foreign Asset/Account Reporting Requirements.  The Optionee acknowledges  that there may be certain foreign asset and/or account reporting requirements which may affect  the Optionee’s ability to acquire or hold Option Shares or cash received from participating in the  Plan (including the proceeds of any dividends paid on Option Shares) in a brokerage or bank  account outside the Optionee’s country.  The Optionee may be required to report such accounts,  assets or related transactions to the tax or other authorities in his or her country.  The Optionee  also may be required to repatriate sale proceeds or other funds received as a result of  participating in the Plan to the Optionee’s country within a certain time after receipt.  The  Optionee acknowledges that it is his or her responsibility to comply with such regulations, and  the Optionee should consult with his or her personal advisor on this matter.  20. Imposition of Other Requirements.  The Company reserves the right to impose  other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any  Option Shares purchased upon exercise of this Stock Option, to the extent the Company  determines it is necessary or advisable for legal or administrative reasons, and to require the  Optionee to sign any additional agreements or undertakings that may be necessary to accomplish  the foregoing.  21. Clawback Policy. In accepting this Award, the Optionee acknowledges,  understands, and agrees that this Stock Option, as well as all other Awards previously granted to  the Optionee, whether vested or exercised (as applicable), shall be subject to the terms and  conditions of the Company’s clawback policy, as in effect from time to time.  22. Waiver.  The Optionee acknowledges that a waiver by the Company of breach of  any provision of this Agreement shall not operate or be construed as a waiver of any other  provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan  participant.  

 

   11      ZENDESK, INC.  By:     Title:  The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the  undersigned.  Electronic acceptance of this Agreement pursuant to the Company’s instructions to  the Optionee (including through an online acceptance process) is acceptable.  Dated:      Optionee’s Signature    Optionee’s name and address:           

 

   12  APPENDIX  TO THE  GLOBAL STOCK OPTION AGREEMENT  Capitalized terms used but not defined in this Appendix shall have the same meanings assigned  to them in the Plan and the Stock Option Agreement.  Terms and Conditions  This Appendix includes additional terms and conditions that govern this Stock Option if the  Optionee works and/or resides in one of the countries listed below.  If the Optionee is a citizen or  resident of a country other than the one in which the Optionee is currently working and/or  residing, is considered a resident of another country for local law purposes or if the Optionee  transfers employment and/or residency to a different country after this Stock Option is granted,  the Company will, in its discretion, determine the extent to which the terms and conditions  contained herein will apply to the Optionee.   Notifications   This Appendix also includes information regarding certain other issues of which the Optionee  should be aware with respect to the Optionee’s participation in the Plan.  The information is  based on the securities, exchange control and other laws in effect in the respective countries as of  January 2021.  Such laws are often complex and change frequently.  As a result, the Company  strongly recommends that the Optionee not rely on the information noted herein as the only  source of information relating to the consequences of participation in the Plan because the  information may be out-of-date at the time the Optionee vests in or exercises this Stock Option  or sells any Option Shares acquired at exercise.    In addition, the information contained herein is general in nature and may not apply to the  Optionee’s particular situation.  As a result, the Company is not in a position to assure the  Optionee of any particular result.  Accordingly, the Optionee is strongly advised to seek  appropriate professional advice as to how the relevant laws in the Optionee’s country may apply  to the Optionee’s individual situation.  If the Optionee is a citizen or resident of a country other than the one in which the Optionee is  currently working and/or residing, is considered a resident of another country for local law  purposes or if the Optionee transfers employment and/or residency to a different country after  this Stock Option is granted, the notifications contained in this Appendix may not be applicable  to the Optionee in the same manner.  

 

   13  EUROPEAN UNION/EUROPEAN ECONOMIC AREA/UNITED KINGDOM  Terms and Conditions  Data Privacy Notification.  This section replaces Paragraph 11 of the Stock Option Agreement:  (a) The Optionee is hereby notified of the collection, use and transfer outside of  the European Union, European Economic Area or the United Kingdom as described in this  Agreement, in electronic or other form, of his or her Personal Data (defined below) by and  among, as applicable, the Company, the Service Recipient and its other Subsidiaries for the  exclusive and legitimate purpose of implementing, administering and managing my  participation in the Plan. As such, by accepting the Stock Options, the Optionee acknowledges  the collection, use, processing and transfer of Personal Data as described herein.  The legal  basis, where required, for the data processing is the Company’s legitimate business interest.  (b) The Company and the Service Recipient hold certain personally identifiable  information about the Optionee, specifically, his or her name, home address, email address  and telephone number, date of birth, social security number, passport number or other  employee identification number, salary, nationality, job title, any common shares or  directorships held in the Company, details of all Stock Options or any other entitlement to  common shares awarded, canceled, purchased, vested, unvested or outstanding in the  Optionee’s favor, for the purpose of managing and administering the Plan (“ Personal Data”).   The Personal Data may be provided by the Optionee or collected, where lawful, from third  parties. The Company or the Service Recipient each act as controllers of the Personal Data  and will process the Personal Data in this context for the exclusive legitimate purpose of  implementing, administering and managing the Optionee’s participation in the Plan and  meeting related legal obligations associated with these actions.   (c) The processing will take place through electronic and non-electronic means  according to logics and procedures correlated to the purposes for which the Personal Data was  collected and with confidentiality and security provisions as set forth by applicable laws and  regulations.  Personal Data will be accessible within the Company’s organization only by  those persons requiring access for purposes of the implementation, administration and  operation of the Plan and other aspects of the employment relationship and for the Optionee’s  participation in the Plan.  (d) The Company and the Employer will transfer Personal Data amongst  themselves as necessary for the purpose of implementation, administration and management  of the Optionee’s participation in the Plan, and the Company will further transfer Personal  Data to Charles Schwab Stock Plan Services which is assisting the Company with the  administration of the Plan.  The Company may further transfer Personal Data to other third  parties that the Company may engage to assist with the administration of the Plan from time to  time.  These recipients may be located in the European Economic Area, the United Kingdom  or elsewhere throughout the world, such as the United States.    (e) By accepting the Stock Options, the Optionee understands that these  recipients may receive, possess, use, retain and transfer the Personal Data, in electronic or  other form, for purposes of implementing, administering and managing his or her  participation in the Plan, including any requisite transfer of such Personal Data as may be  required for the administration of the Plan and/or the subsequent holding of Option Shares on  

 

   14  the Optionee’s behalf to a broker or other third party with whom the Optionee may elect to  deposit any shares acquired pursuant to the Plan. The Optionee further understands that he or  she may request a list with the names and addresses of any potential recipients of the  Optionee’s Personal Data by contacting his or her local human resources manager or the  Company’s human resources department.  When transferring Personal Data to these potential  recipients, the Company and the Service Recipient provide appropriate safeguards in  accordance with EU Standard Contractual Clauses or other legally binding and permissible  arrangements. The Optionee may request a copy of such safeguards from the Optionee’s local  human resources manager or the Company’s human resources department.  (f) To the extent provided by law, the Optionee may, at any time, have the right  to request: access to Personal Data, rectification of Personal Data, erasure of Personal Data,  restriction of processing of Personal Data, and portability of Personal Data.  The Optionee  may also have the right to object, on grounds related to a particular situation, to the  processing of Personal Data, as well as opt-out of the Plan herein, in any case without cost, by  contacting in writing the Optionee’s human resources manager. The Optionee’s provision of  Personal Data is a contractual requirement. The Optionee understands, however, that the only  consequence of refusing to provide Personal Data is that the Company may not be able to  grant other equity awards or administer or maintain such awards.  For more information on  the consequences of the Optionee’s refusal to provide Personal Data, he or she understands  that he or she may contact his or her local human resources manager or the Company’s  human resources department.  When the Company and the Service Recipient no longer need to use Personal Data for the  purposes above or do not need to retain it for compliance with any legal or regulatory purpose,  each will take reasonable steps to remove Personal Data from their systems and/or records  containing the Personal Data and/or take steps to properly anonymize it so that the Optionee  can no longer be identified from it.    AUSTRALIA    Notifications    Securities Law Information.  If the Optionee acquires Option Shares under the Plan and offers  the Option Shares for sale to a person or entity resident in Australia, the offer may be subject to  disclosure requirements under Australian law.  The Optionee should consult with his or her  personal legal advisor before making any such offer in Australia.      Exchange Control Information.  Exchange control reporting is required for inbound cash  transactions exceeding A$10,000 and inbound international fund transfers of any value, which do  not involve an Australian bank.  Tax Deferral.  This Option is intended to qualify for deferred taxation treatment.      

 

   15  BRAZIL  Terms and Conditions  Nature of Grant. The following provisions supplement Paragraph 9 of the Stock Option  Agreement.    By accepting and/or exercising this Stock Option, the Optionee acknowledges, understands and  agrees that (i) the Optionee is making an investment decision, (ii) the Optionee will be entitled to  exercise this Stock Option, and receive Option Shares pursuant to this Stock Option, only if the  vesting conditions are met and any necessary services are rendered by the Optionee between the  Grant Date and the vesting date(s), and (iii) the value of the underlying Option Shares is not  fixed and may increase or decrease without compensation to the Optionee.    Compliance with Law.  By accepting this Stock Option, the Optionee acknowledges, understands  and agrees to comply with applicable Brazilian laws and to pay any and all applicable taxes  associated with the exercise of this Stock Option, the receipt of any dividends, and the sale of  Option Shares acquired under the Plan.    Notifications     Exchange Control Information.  If the Optionee is resident or domiciled in Brazil, the Optionee  will be required to submit an annual declaration of assets and rights held outside of Brazil,  including any Option Shares acquired under the Plan, to the Central Bank of Brazil if the  aggregate value of such assets and rights equals or exceeds US$1,000,000 (as of January 1, 2021).   Quarterly reporting is required if such amount exceeds US$100,000,000.  Foreign individuals  holding Brazilian visas are considered Brazilian residents for purposes of this reporting  requirement and must declare at least the assets held abroad that were acquired subsequent to the  date of admittance as a resident of Brazil.    CANADA  Terms and Conditions  Manner of Exercise. The following provision supplements Paragraph 2 of the Stock Option  Agreement:  The Optionee is prohibited from paying the purchase price for the Option Shares by using a "net  exercise" arrangement pursuant to Paragraph 2(a)(iii) of the Stock Option Agreement.  The  Company reserves the right to permit this method of payment depending upon the development  of local law.  Responsibility for Taxes:  The following provision supplements Paragraph 6 of the Stock Option  Agreement:   Notwithstanding the provisions in Paragraph 6 of the Stock Option Agreement, the Company  and/or the Service Recipient, or their respective agents, will not satisfy their withholding  

 

   16  obligations, if any, with regard to all Tax-Related Items by withholding in Option Shares to be  issued upon exercise of the Option.    Termination of Service Relationship. The following provision replaces the first paragraph of  Paragraph 3 of the Stock Option Agreement:  If the Optionee's service relationship by the Company or its Subsidiaries is terminated, the period  within which to exercise the Stock Option may be subject to earlier termination as set forth  below.  For purposes of this Stock Option, the Optionee’s service relationship will be considered  terminated (regardless of the reason for such termination and whether or not later found to be  invalid or in breach of labor laws in the jurisdiction where the Optionee is rendering services or  the terms of the Optionee's service agreement, if any) as of the date that is the earliest of (1) the  date the Optionee’s service relationship is terminated, (2) the date the Optionee receives notice  of termination from the Service Recipient, or (3) the date the Optionee is no longer actively  providing service to the Company or any Subsidiary, regardless of any notice period or period of  pay in lieu of such notice required under applicable law (including, but not limited to statutory  law, regulatory law and/or common law).  The Administrator shall have the exclusive discretion  to determine when the Optionee is no longer actively employed or providing services for  purposes of this Stock Option (including whether the Optionee may still be considered to be  providing services while on a leave of absence).  Notwithstanding the foregoing, if applicable employment standards legislation explicitly requires  continued vesting during a statutory notice period, the Optionee's right to vest in or exercise the  Stock Option, if any, will terminate effective upon the expiration of the minimum statutory  notice period, but the Optionee will not earn or be entitled to pro-rated vesting if the vesting or  exercise date falls after the end of the statutory notice period, nor will the Optionee be entitled to  any compensation for lost vesting or exercisability.  The following provisions will apply if the Optionee is a resident of Quebec:  French Language Provision. The parties acknowledge that it is their express wish that the  Agreement, as well as all documents, notices and legal proceedings entered into, given or  instituted pursuant hereto or relating directly or indirectly hereto, be drawn up in English.  Les parties reconnaissent avoir exigé la rédaction en anglais de la Convention, ainsi que de tous  documents, avis et procédures judiciaires, exécutés, donnés ou intentés en vertu de, ou liés  directement ou indirectement à, la présente convention.  Data Privacy. The following provision supplements Paragraph 11 of the Stock Option  Agreement:  The Optionee hereby authorizes the Company and the Company’s representatives to discuss with  and obtain all relevant information from all personnel involved in the administration and  operation of the Plan. The Optionee further authorizes the Company, the Service Recipient and  any of their respective affiliates and the administrator of the Plan to disclose and discuss the Plan  with their advisors. The Optionee further authorizes the Company, the Service Recipient and any  of their respective affiliates to record such information and to keep such information in the  Optionee’s employee file.  

 

   17  Notifications  Securities Law Information. The Optionee will not be permitted to sell or otherwise dispose of  the Option Shares acquired upon exercise of this Stock Option within Canada. The Optionee will  only be permitted to sell or dispose of any Option Shares if such sale or disposal takes place  outside of Canada through the facilities of the New York Stock Exchange on which the Option  Shares are listed or through such other exchange on which the Option Shares may be listed in the  future.  DENMARK  Terms and Conditions   Stock Option Act. By accepting this Stock Option, the Optionee acknowledges that he or she  received an Employer Statement (attached immediately below), translated into Danish, which is  being provided to comply with the Danish Stock Option Act (the “Act”), to the extent that the  Act applies to the Stock Option.    The Act has been amended effective January 1, 2019, and the Optionee acknowledges that any  Stock Option grants made on or after January 1, 2019 is subject to the rules of the amended Act.   Accordingly, the Optionee agrees that the treatment of the Stock Option upon the termination of  the Optionee’s Service Relationship is governed solely by Paragraph 3 of the Award Agreement  and any corresponding provisions in the Plan.  The relevant termination provisions are also  detailed in the Employer Statement.  Please be aware that as set forth in Section 1 of the Act, the Act only applies to “employees” as  that term is defined in Section 2 of the Act.  If the Optionee is a member of the registered  management of a Subsidiary in Denmark or otherwise does not satisfy the definition of  employee, the Optionee will not be subject to the Act and the Employer Statement will not apply  to him or her.    

 

   18  EMPLOYER STATEMENT  Pursuant to Section 3(1) of the Danish Act on Stock Options in employment relations (the "Stock  Option Act"), you are entitled to receive the following information regarding Zendesk, Inc.’s (the  "Company’s") stock option program in a separate written statement.  This statement contains only the information required to be mentioned under the Act while the  other terms and conditions of your stock option grant are described in detail in the 2014 Stock  Option and Incentive Plan (the “Plan”) and the Global Non-Qualified Stock Option Agreement  (the “Agreement”), which have been given to you.   1. Date of grant of unfunded right to receive stock upon satisfying certain conditions  The grant date of your stock options is the date that the Board of Directors of the Company (the  “Board”) or a committee thereof (the “Committee”) approved a grant for you and determined it  would be effective.  2. Terms or conditions for grant of a right to future award of stock  The grant of stock options will be at the sole discretion of the Board or the appropriate  Committee.  Employees of the Company and its subsidiaries are eligible to participate in the  Plan.  The Company may decide, in its sole discretion, not to make any grants of stock options to  you in the future.  Under the terms of the Plan and the Agreement, you have no entitlement or  claim to receive future stock options or other equity awards.  3. Vesting Date or Period  Generally, your stock options will vest over the course of a period of time, as provided in the  Agreement.  Your vested stock options are exercisable any time after vesting and before the  option is terminated or expires, which is stated in the Agreement.    4. Exercise Price  During the exercise period, the stock options can be exercised to purchase shares of the  Company’s common stock at a price determined by the Committee and set forth in the  Agreement.  5. Your rights upon termination of employment  If your service relationship with the Company and its subsidiaries is terminated, the period  within which to exercise the stock option may be subject to earlier termination as set forth below.    (a)  Termination Due to Death.  If your service relationship terminates by  reason of your death, any portion of the stock option outstanding on such date, to the extent  exercisable on the date of death, may thereafter be exercised by your legal representative or  legatee, for a period of [12] months from the date of death or until the Expiration Date (as  defined in the Agreement), if earlier.  Any portion of this stock option that is not exercisable on  the date of death shall terminate immediately and be of no further force or effect.  

 

   19  (b)  Termination Due to Disability.  If your service relationship terminates by  reason of your disability (as determined by the Administrator (as defined in the Plan)), any  portion of the stock option outstanding on such date, to the extent exercisable on the date of such  termination, may thereafter be exercised by you for a period of [12] months from the date of  termination or until the Expiration Date, if earlier.  Any portion of the stock option that is not  exercisable on the date of termination shall terminate immediately and be of no further force or  effect.  (c)  Termination for Cause.  If your service relationship terminates for Cause  (as defined in the Agreement), any portion of the stock option outstanding on such date shall  terminate immediately and be of no further force or effect.   (d)  Other Termination.  If your service relationship terminates for any reason  other than your death, your disability or Cause, and unless otherwise determined by the  Administrator, any portion of the stock option outstanding on such date may be exercised, to the  extent exercisable on the date of termination, for a period of three months from the date of  termination or until the Expiration Date, if earlier.  Any portion of the stock option that is not  exercisable on the date of termination shall terminate immediately and be of no further force or  effect.  The Administrator’s determination of the reason for termination of your service relationship shall  be conclusive and binding on you and your representatives or legatees.  6. Financial aspects of participating in the Plan  The grant of stock options has no immediate financial consequences for you.  The value of the  stock options is not taken into account when calculating holiday allowances, pension  contributions or other statutory consideration calculated on the basis of salary. Shares of stock  are financial instruments and investing in stocks will always have financial risk.  The future  value of Company shares is unknown and cannot be predicted with certainty.  Zendesk, Inc.  

 

   20    ARBEJDSGIVERERKLÆRING  I henhold til § 3, stk. 1, i lov om brug af køberet eller tegningsret m.v. i ansættelsesforhold  ("Aktieoptionsloven") er du berettiget til i en særskilt skriftlig erklæring at modtage følgende  oplysninger om Zendesk, Inc.'s ("Selskabets") aktieoptionsordning.  Denne erklæring indeholder kun de oplysninger, der er nævnt i Aktieoptionsloven, mens de  øvrige vilkår og betingelser for din tildeling af aktieoptioner er nærmere beskrevet i "2014 Stock  Option and Incentive Plan" ("Ordningen") og i "Global Non-Qualified Stock Option Agreement"  ("Aftalen"), som du har fået udleveret.   1. Tidspunkt for tildeling af den vederlagsfri ret til at modtage aktier mod opfyldelse af  visse betingelser  Tidspunktet for tildelingen af aktieoptioner er den dato, hvor Selskabets Bestyrelse  ("Bestyrelsen") eller et bestyrelsesudvalg ("Udvalget") har godkendt tildelingen til dig og  fastslået, at den er gyldig.  2. Vilkår og betingelser for tildeling af retten til senere at modtage aktier  Tildelingen af aktieoptioner sker efter Bestyrelsens eller det relevante Udvalgs eget skøn.  Ordningen kan benyttes af medarbejdere i Selskabet og dets datterselskaber. Selskabet kan frit  vælge fremover ikke at tildele din nogen aktieoptioner. I henhold til Ordningens og Aftalens  bestemmelser har du ikke nogen ret til eller krav på fremover at modtage aktieoptioner eller  andre aktietildelinger.  3. Modningstidspunkt eller -periode  Aktieoptionerne modnes som udgangspunkt over en bestemt periode som anført i Aftalen.   Modnede aktieoptioner kan udnyttes på et hvilket som helst tidspunkt efter modningstidspunktet,  men inden de bortfalder eller udløber som angivet i Aftalen.    4. Udnyttelseskurs  I udnyttelsesperioden kan aktieoptionerne udnyttes til køb af ordinære aktier i Selskabet til en af  Udvalget fastsat kurs, der fremgår af Aftalen.  5. Din retsstilling i forbindelse med fratræden  Hvis dit ansættelsesforhold i Selskabet og dets datterselskaber ophører, kan fristen for at udnytte  aktieoptionerne fremrykkes som anført nedenfor.    (a)  Ophør som følge af dødsfald.  Hvis dit ansættelsesforhold ophører, fordi  du afgår ved døden, kan den del af aktieoptionen, der endnu ikke er udnyttet på dødsdatoen  - i  det omfang den kan udnyttes på dette tidspunkt - herefter udnyttes af din stedfortræder eller  arving, i en periode på [12] måneder efter dødsdatoen eller i perioden indtil Udløbsdatoen (som  

 

   21  defineret i Aftalen), afhængig af hvilken periode, der først udløber. Såfremt en del af  aktieoptionen endnu ikke kan udnyttes på dødsdatoen, bortfalder denne del øjeblikkeligt og vil  ikke længere være gyldig.  (b)  Ophør som følge af udarbejdsdygtighed. Hvis dit ansættelsesforhold  ophører, fordi du bliver uarbejdsdygtig (efter Administratorens vurdering (som defineret i  Ordningen)), kan den del af aktieoptionen, der endnu ikke er udnyttet på dette tidspunkt - i det  omfang den kan udnyttes på ophørsdatoen - herefter udnyttes af dig i en periode på [12] måneder  efter ophørsdatoen eller i perioden indtil Udløbsdatoen, afhængig af hvilken periode, der først  udløber.  Såfremt en del af aktieoptionen endnu ikke kan udnyttes på ophørsdatoen, bortfalder  denne del øjeblikkeligt og vil ikke længere være gyldig.  (c)  Ophør grundet Cause.  Hvis dit ansættelsesforhold ophører grundet Cause  (som defineret i Aftalen), bortfalder den del af aktieoptionen, der endnu ikke er udnyttet på  ophørsdatoen, øjeblikkeligt og vil ikke længere være gyldig.   (d)  Ophør af andre årsager. Hvis dit ansættelsesforhold ophører af andre  årsager end din død, din uarbejdsdygtighed eller Cause, og Administratorens ikke beslutter  andet, kan den del af aktieoptionen, der endnu ikke er udnyttet på dette tidspunkt, udnyttes - i det  omfang den kan udnyttes på ophørsdatoen -  i en periode på tre måneder efter ophørsdatoen eller  i perioden indtil Udløbsdatoen, afhængig af hvilken periode, der først udløber.  Såfremt en del af  aktieoptionen endnu ikke kan udnyttes på ophørsdatoen, bortfalder denne del øjeblikkeligt og vil  ikke længere være gyldig.  Administratorens beslutning om årsagen til ansættelsesforholdets ophør er endelig og bindende  for dig og dine stedfortrædere eller arvinger.  6. Økonomiske aspekter ved deltagelse i Ordningen  Tildelingen af aktieoptioner har ingen umiddelbare økonomiske konsekvenser for dig. Værdien  af aktieoptionerne indgår ikke i beregningen af feriepenge, pensionsbidrag eller øvrige  lovbestemte, vederlagsafhængige ydelser. Aktier er finansielle instrumenter, og investering i  aktier vil altid være forbundet med en økonomisk risiko. Den fremtidige værdi af Selskabets  aktier kendes ikke og kan ikke forudsiges med sikkerhed.  Zendesk, Inc.  

 

   22  FRANCE  Terms and Conditions  Language Consent. By accepting this Stock Option, the Optionee confirms having read and  understood the documents relating to this Stock Option (the Plan and the Agreement) which were  provided to the Optionee in English.  The Optionee accepts the terms of those documents  accordingly.  Reconnaissance Relative à la Langue Utilisée. En acceptant le attribution, le Participant  confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui  ont été communiqués au Participant en langue anglaise.  Le Participant accepte les termes de  ces documents en connaissance de cause.  Notifications  Stock Option Not Tax-Qualified.  The Stock Option is not intended to be French tax-qualified.  GERMANY  Notifications  Exchange Control Information.  Cross-border payments in excess of €12,500 must be reported  electronically to the German Federal Bank (Bundesbank) on a monthly basis. In case of  payments in connection with securities (including proceeds realized upon the sale of Option  Shares or the receipt of any dividends), the report must be made by the 5th day of the month  following the month in which the payment was received.  The form of report (“Allgemeine  Meldeportal Statistik”) can be accessed via the Bundesbank’s website (www.bundesbank.de) and  is available in both German and English.  The Optionee is responsible for making this report, if  applicable.  INDIA  Terms and Conditions  Manner of Exercise.  Notwithstanding anything to the contrary in the Plan or the Agreement, due  to legal restrictions in India, the Optionee will not be permitted to pay the purchase price by a  “sell-to-cover” exercise (i.e., whereby the Optionee delivers to the Company a properly executed  exercise notice together with irrevocable instructions to a broker to sell Option Shares sufficient  to cover the purchase price of Option Shares subject to the exercised Stock Option and any Tax- Related Items).  The Company reserves the right to permit this manner of exercise depending on  the development of local law.  Notifications  Exchange Control Information.  Indian residents are required to repatriate any cash dividends  paid on Option Shares and any proceeds from the sale of such Option Shares to India within such  period of time as may be required under applicable regulations.  Upon repatriation, Indian  

 

   23  residents should obtain a foreign inward remittance certificate (“FIRC”) from the bank where  they deposit the foreign currency and should maintain the FIRC as evidence of the repatriation of  funds in the event the Reserve Bank of India or the Service Recipient requests proof of  repatriation.  IRELAND  Notifications  Director Reporting Obligation.  If the Optionee is a director, shadow director or secretary of a  Subsidiary in Ireland, and his or her interests in the Company (e.g., Stock Options, Option  Shares) represent more than 1% of the Company’s voting share capital, the Optionee must notify  the Irish Subsidiary if he or she becomes aware of the event giving rise to the notification  requirement or if the Optionee becomes a director or secretary if such an interest exists at the  time.  This notification requirement also applies with respect to the interests of the Optionee’s  spouse or children under the age of 18 (whose interests will be attributed to the Optionee if the  Optionee is a director, shadow director or secretary).  ITALY  Terms and Conditions  Manner of Exercise. The following provision supplements Paragraph 2 of the Stock Option  Agreement:   Due to local regulatory requirements, the Optionee understands that he or she may pay the  purchase price only by the method set forth in Paragraph 2(a)(ii) of the Stock Option Agreement.    Depending upon the development of laws and the Optionee’s status as a resident of a country  other than Italy, the Company reserves the right, in its sole discretion, to permit other manners of  exercise permitted under the Plan.  Plan Document Acknowledgment. In accepting the Stock Options, the Optionee acknowledges  that he or she has received a copy of the Plan and the Agreement and has reviewed the Plan and  the Agreement in their entirety and fully understands and accepts all provisions of the Plan and  the Agreement. The Optionee further acknowledges that he or she has read and specifically and  expressly approves the following paragraphs of the Stock Option Agreement: Paragraph 1:  Exercisability Schedule, Paragraph 2: Manner of Exercise; Paragraph 3: Termination of Service  Relationship; Paragraph 6: Responsibility for Taxes; Paragraph 7: No Obligation to Continue  Service Relationship; Paragraph 9: Nature of Grant; Paragraph 12: Governing Law; Venue;  Paragraph 13: Electronic Delivery and Acceptance; Paragraph 14: Language; Paragraph 20:  Imposition of Other Requirements; the Data Privacy provision contained in this Appendix and  Manner of Exercise provisions above.        

 

   24  JAPAN  Notifications  Exchange Control Information.  If the Optionee pays more than ¥30,000,000 for the purchase of  Option Shares in any one transaction, the Optionee must file an ex post facto Payment Report  with the Ministry of Finance (through the Bank of Japan or the bank carrying out the  transaction).  The precise reporting requirements vary depending on whether the relevant  payment is made through a bank in Japan.  If the Optionee acquires Option Shares with a value  in excess of ¥100,000,000 in a single transaction, the Optionee must also file an ex post facto  Report Concerning Acquisition of Shares with the Ministry of Finance through the Bank of  Japan within 20 days of acquiring the Option Shares.  The forms to make these reports can be  acquired at the Bank of Japan.  A Payment Report is required independently of a Report Concerning Acquisition of Securities.   Consequently, if the total amount that the Optionee pays on a one-time basis at exercise of this  Stock Option exceeds ¥100,000,000, the Optionee must file both a Payment Report and a Report  Concerning Acquisition of Securities.  MEXICO  Terms and Conditions   Acknowledgement of the Stock Option Agreement.  By accepting this Stock Option, the  Optionee acknowledges that he or she has received a copy of the Plan and the Stock Option  Agreement, including this Appendix, which he or she has reviewed.  The Optionee further  acknowledges that he or she accepts all the provisions of the Plan and the Stock Option  Agreement, including this Appendix.  The Optionee also acknowledges that he or she has read  and specifically and expressly approves the terms and conditions set forth in the “Nature of  Grant” section of the Stock Option Agreement, which clearly provides as follows:  (1) The Optionee’s participation in the Plan does not constitute an acquired right;   (2) The Plan and the Optionee’s participation in it are offered by the Company on a wholly  discretionary basis;   (3) The Optionee’s participation in the Plan is voluntary; and   (4) The Company and any of its Subsidiaries or affiliates are not responsible for any decrease  in the value of any Option Shares acquired under the Plan.   Labor Law Acknowledgement and Policy Statement.  By accepting this Stock Option, the  Optionee acknowledges that the Company, with registered offices at 1019 Market Street, San  Francisco, California 94103, U.S.A., is solely responsible for the administration of the Plan.  The  Optionee further acknowledges that his or her participation in the Plan, the grant of Stock  Options and any acquisition of Option Shares under the Plan do not constitute an employment  relationship between the Optionee and the Company because the Optionee is participating in the  Plan on a wholly commercial basis and his or her sole employer is Zendesk, S. de R.L. de C.V.  

 

   25  (“Zendesk-Mexico”), located at Avenida Presidente Masarik 111 piso 1, Colonia: Polanco V  Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560.  Based on the foregoing,  the Optionee expressly acknowledges that the Plan and the benefits that he or she may derive  from participation in the Plan do not establish any rights between the Optionee and the employer,  Zendesk-Mexico, and do not form part of the employment conditions and/or benefits provided by  Zendesk-Mexico, and any modification of the Plan or its termination shall not constitute a  change or impairment of the terms and conditions of the Optionee’s employment.  The Optionee further understands that his or her participation in the Plan is the result of a  unilateral and discretionary decision of the Company and, therefore, the Company reserves the  absolute right to amend and/or discontinue the Optionee’s participation in the Plan at any time,  without any liability to the Optionee.  Finally, the Optionee hereby declares that he or she does not reserve to him or herself any action  or right to bring any claim against the Company for any compensation or damages regarding any  provision of the Plan or the benefits derived under the Plan, and that he or she therefore grants a  full and broad release to the Company, and its Subsidiaries, affiliates, branches, representation  offices, stockholders, officers, agents or legal representatives, with respect to any claim that may  arise.  Spanish Translation  Reconocimiento del Acuerdo de la Opción.  Al aceptar la Opción, el Beneficiario reconoce que  ha recibido y revisado una copia del Plan y del Acuerdo de la Opción, incluyendo este Apéndice.  Además, el Beneficiario reconoce que acepta todas las disposiciones del Plan y del Acuerdo de  la Opción, incluyendo este Apéndice. El Beneficiario también reconoce que ha leído y aprobado  de forma expresa los términos y condiciones establecidos en la sección “Nature of  Grant” del  Acuerdo de la Opción, que claramente establece lo siguiente:   (1) La participación del Beneficiario en el Plan  no constituye un derecho adquirido;   (2) El Plan y la participación del Beneficiario en lo mismo es ofrecido por la  Compañía de manera completamente discrecional;   (3) La participación del Beneficiario en el Plan  es voluntaria; y   (4) La Compañía y sus Subsidiarias o afiliadas no son responsables por ninguna  disminución en el valor de las Acciones adquiridas en virtud del Plan.  Reconocimiento del Derecho Laboral y Declaración de la Política.  Al aceptar la Opción, el  Beneficiario reconoce que la Compañía, con domicilio social en 1019 Market Street, San  Francisco, California 94103, EE.UU., es la única responsable por la administración del Plan.  Además, el Beneficiario reconoce que su participación en el Plan, la concesión de las Opciones  y cualquier adquisición de Acciones en virtud del Plan no constituyen una relación laboral entre  el Beneficiario y la Compañía, en virtud de que el Beneficiario está participando en el Plan  sobre una base totalmente comercial y de que su único patrón es Zendesk, S. de R.L. de C.V.  (“Zendesk-Mexico”), ubicado en Avenida Presidente Masarik 111 piso 1, Colonia: Polanco V  Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560.  Por lo anterior, el  

 

   26  Beneficiario expresamente reconoce que el Plan y los beneficios que puedan derivarse de su  participación no establecen ningún derecho entre el Beneficiario y el patrón, Zendesk-Mexico, y  que no forman parte de las condiciones de trabajo y/o beneficios otorgados por Zendesk-Mexico,  y cualquier modificación al Plan o la terminación del mismo no constituirá un cambio o  modificación de los términos y condiciones del empleo del Beneficiario.  Además, el Beneficiario comprende que su participación en el Plan es el resultado de una  decisión discrecional y unilateral de la Compañía, por lo que la misma se reserva el derecho  absoluto de modificar y/o suspender la participación del Beneficiario en el Plan  en cualquier  momento, sin responsabilidad alguna para el Beneficiario.  Finalmente, el Beneficiario manifiesta que no se reserva acción o derecho alguno que origine  una demanda en contra de la Compañía, por cualquier indemnización o daño relacionado con  las disposiciones del Plan o de los beneficios otorgados en el mismo, y en consecuencia el  Beneficiario libera de la manera más amplia y total de responsabilidad a la Compañía y sus  Subsidiarias, afiliadas, sucursales, oficinas de representación, sus accionistas, funcionarios,  agentes o representantes legales con respecto a cualquier demanda que pudiera surgir.  Notifications  Securities Law Information.  The Stock Option, Option Shares and shares of Stock offered under  the Plan have not been registered with the National Register of Securities maintained by the  Mexican National Banking and Securities Commission and cannot be offered or sold publicly in  Mexico.  In addition, the Plan, the Agreement and any other document relating to the Stock  Option may not be publicly distributed in Mexico.  These materials are addressed to the Optionee  only because of the Optionee’s existing relationship with the Company and these materials  should not be reproduced or copied in any form.  The offer contained in these materials does not  constitute a public offering of securities but rather constitutes a private placement of securities  addressed specifically to individuals who are present service providers of Zendesk-Mexico made  in accordance with the provisions of the Mexican Securities Market Law, and any rights under  such offering shall not be assigned or transferred.  NETHERLANDS  There are no country-specific provisions.  NEW ZEALAND  Notifications  Securities Law Information.  The Optionee is being offered Stock Options which, if vested and  exercised, will entitle the Optionee to acquire Option Shares in accordance with the terms of the  Stock Option Agreement and the Plan.  The Option Shares, if issued, will give the Optionee a  stake in the ownership of the Company.  The Optionee may receive a return if dividends are  paid.  

 

   27  If the Company runs into financial difficulties and is wound up, the Optionee will be paid only  after all creditors have been paid.  The Optionee may lose some or all of the Optionee’s  investment, if any.  New Zealand law normally requires people who offer financial products to give information to  investors before they invest.  This information is designed to help investors to make an informed  decision.  The usual rules do not apply to this offer because it is made under an employee share  scheme.  As a result, the Optionee may not be given all the information usually required.  The  Optionee will also have fewer other legal protections for this investment.  The Optionee should  ask questions, read all documents carefully, and seek independent financial advice before  committing.  The Option Shares are quoted on the New York Stock Exchange.  This means that if the  Optionee acquires Option Shares under the Plan, the Optionee may be able to sell the Option  Shares on the New York Stock Exchange if there are interested buyers.  The Optionee may get  less than the Optionee invested.  The price will depend on the demand for the Option Shares.  For information on risk factors impacting the Company’s business that may affect the value of  the Option Shares, the Optionee should refer to the risk factors discussion on the Company’s  Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed with the  U.S. Securities and Exchange Commission and are available online at www.sec.gov, as well as  on the Company’s “Investor Relations” website at https://investor.zendesk.com/ir- home/default.aspx.  PHILIPPINES  Terms and Conditions  Responsibility for Taxes.  The following provisions supplement Paragraph 6 of the Stock Option  Agreement:  The Optionee is hereby advised that the Company and/or the Service Recipient, or their  respective agents, will satisfy their withholding obligations, if any, with regard to all Tax-Related  Items by withholding from proceeds of the sale of Option Shares acquired upon exercise of the  Stock Option either through a voluntary sale or through a mandatory sale arranged by the  Company (on the Optionee’s behalf pursuant to this authorization without further consent).   Notwithstanding the foregoing, the Company and the Service Recipient reserve the right to  withhold applicable Tax-Related Items by any of the other methods set forth in Paragraph 6 of  the Stock Option Agreement.    Notifications  Securities Law Information.  The grant of this Stock Option is being made pursuant to an  exemption from registration under Section 10.2 of the Philippines Securities Regulation Code  that has been approved by the Philippines Securities and Exchange Commission.    The risks of participating in the Plan include (without limitation) the risk of fluctuation in the  price of the Stock on the New York Stock Exchange and the risk of currency fluctuations  

 

   28  between the U.S. Dollar and the Optionee's local currency.  The value of any Option Shares the  Optionee may acquire under the Plan may decrease below the value of the Option Shares at  exercise and fluctuations in foreign exchange rates between the Optionee's local currency and the  U.S. Dollar may affect the value any amounts due to the Optionee pursuant to the subsequent  sale of any Option Shares acquired upon exercise.  The Company is not making any  representations, projections or assurances about the value of the Option Shares now or in the  future.  For further information on risk factors impacting the Company's business that may affect the  value of the Option Shares, the Optionee may refer to the risk factors discussion in the  Company's Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed  with the U.S. Securities and Exchange Commission and are available online at www.sec.gov/, as  well as on the Company's website at http://www.zendesk.com/ir-home/default.aspx.  In addition,  the Optionee may receive, free of charge, a copy of the Company's Annual Report, Quarterly  Reports or any other reports, proxy statements or communications distributed to the Company's  stockholders by contacting Investor Relations at Zendesk, Inc. 1019 Market Street, San  Francisco, California 94103, U.S.    The Optionee acknowledges that he or she is permitted to sell Option Shares acquired under the  Plan through the designated Plan broker appointed by the Company (or such other broker to  whom the Optionee transfers his or her Option Shares), provided that such sale takes place  outside of the Philippines through the facilities of the New York Stock Exchange on which the  Option Shares are listed.  POLAND  Notifications  Exchange Control Information.  If the Optionee holds foreign securities (including Option  Shares) and maintain accounts abroad, he or she may be required to file certain reports with the  National Bank of Poland.  Specifically, if the value of securities and cash held in such foreign  accounts exceeds PLN 7 million, the Optionee must file reports on the transactions and balances  of the accounts on a quarterly basis. Further, any fund transfers in excess of €15,000 (or PLN  15,000 if such transfer of funds is connected with business activity of an entrepreneur) into or  out of Poland must be effected through a bank in Poland.  Polish residents are required to store  all documents related to foreign exchange transactions for a period of five years.  PORTUGAL  Terms and Conditions  Language Consent.  The Optionee hereby expressly declares that he or she has full knowledge of  the English language and has read, understood and fully accepts and agrees with the terms and  conditions established in the Plan and the Agreement.  Conhecimento da Lingua. Optionee, pelo presente instrumento, declara expressamente ele ou ela  pleno conhecimento da língua inglesa e que leu, compreendeu e livremente aceitou e concordou  com os termos e condições estabelecidas no Plano e no Acordo.  

 

   29  SINGAPORE  Terms and Conditions   Sale of Option Shares.  The Option Shares subject to this Stock Option may not be offered for  sale in Singapore prior to the six-month anniversary of the Grant Date, unless such sale or offer  is made pursuant to the exemptions under Part XIII Division (1) Subdivision (4) (other than  section 280) of the Singapore Securities and Futures Act (Chap. 289, 2006 Ed.) (“SFA”).      Notifications  Securities Law Information.  The grant of this Stock Option is being made pursuant to the  “Qualifying Person” exemption under Section 273(1)(f) of the SFA and is not made with a view  to this Stock Option or underlying Option Shares being subsequently offered for sale to any other  party.  The Plan has not been and will not be lodged or registered as a prospectus with the  Monetary Authority of Singapore.  Director Reporting Obligation.  If the Optionee is a director, associate director or shadow  director of a Singapore Subsidiary, regardless of whether the Optionee is a Singapore resident or  employed in Singapore, he or she must notify the Singapore Subsidiary in writing within two  business days of: (i) receiving or disposing of an interest (e.g., Options, Option Shares) in the  Company (ii) any change in a previously disclosed interest (e.g., Options, Option Shares) or (iii)  becoming a director, associate director or shadow director, if such an interest exists at the time.    SPAIN  Terms and Conditions  Nature of Grant.  This provision supplements Paragraph 9 of the Stock Option Agreement:  In accepting this Stock Option, the Optionee consents to participate in the Plan and  acknowledges that he or she has received a copy of the Plan.  The Optionee understands that the Company has unilaterally, gratuitously and discretionally  decided to grant Stock Options under the Plan to individuals who may be employees of the  Company or a Subsidiary throughout the world.  The decision is a limited decision that is entered  into upon the express assumption and condition that any grant will not economically or otherwise  bind the Company or any Subsidiary.  Consequently, the Optionee understands that this Stock  Option is granted on the assumption and condition that this Stock Option and any Option Shares  acquired upon exercise of this Stock Option are not part of any employment contract (either with  the Company or any Subsidiary) and shall not be considered a mandatory benefit, salary for any  purposes (including severance compensation) or any other right whatsoever.  In addition, the  Optionee understands that this Stock Option would not be granted to the Optionee but for the  assumptions and conditions referred to herein; thus, the Optionee acknowledges and freely  accepts that should any or all of the assumptions be mistaken or should any of the conditions not  be met for any reason, then the grant of this Stock Option shall be null and void.  This Stock Option is a conditional right to Option Shares and will be forfeited in the case of the  Optionee’s termination of employment.  This will be the case even if (1) the Optionee is  

 

   30  considered to be unfairly dismissed without good cause; (2) the Optionee is dismissed for  disciplinary or objective reasons or due to a collective dismissal; (3) the Optionee terminates  employment due to a change of work location, duties or any other employment or contractual  condition; (4) the Optionee terminates employment due to unilateral breach of contract of the  Company or any of its Subsidiaries; or (5) the Optionee’s employment terminates for any other  reason whatsoever.  Consequently, upon termination of the Optionee’s employment for any of  the reasons set forth above, the Optionee will automatically lose any rights to the unvested Stock  Options granted to him or her as of the date of the Optionee’s termination of employment, as  described in the Plan and the Stock Option Agreement.    Notifications  Securities Law Information.  No “offer of securities to the public,” as defined under Spanish law,  has taken place or will take place in the Spanish territory in connection with the grant of the  Stock Options.  The Agreement has not been nor will it be registered with the Comisión  Nacional del Mercado de Valores, and does not constitute a public offering prospectus.  Exchange Control Information.  The Optionee must declare the acquisition and sale of Option  Shares to the Dirección General de Comercio y Inversiones (the “DGCI”) for statistical  purposes.  Because the Optionee will not purchase or sell the Option Shares through the use of a  Spanish financial institution, the Optionee must make the declaration himself or herself by filing  a D-6 form with the DGCI.  Generally, the D-6 form must be filed each January while the Option  Shares are owned as of December 31 of each year; however, if the value of the Option Shares or  the sale proceeds exceed €1,502,530, a declaration must be filed within one month of the  acquisition or sale, as applicable.  SWEDEN  Terms and Conditions  Authorization to Withhold.  The following provisions supplement Paragraph 6 of the Stock  Option Agreement:  Without limiting the Company’s and the Service Recipient’s authority to satisfy their  withholding obligations for any Tax-Related Items as set forth in Paragraph 6 of the Stock  Option Agreement, in accepting the Stock Option, the Optionee authorizes the Company to  withhold Option Shares or to sell Option Shares otherwise issuable to the Optionee upon exercise  to satisfy any Tax-Related Items regardless of whether the Company and/or the Service  Recipient have an obligation to withhold any such Tax-Related Items.  THAILAND  Notifications  Exchange Control Information.  If the Optionee uses cash to exercise his or her Stock Option, the  Optionee may remit funds up to US$1,000,000 per year for the purchase of Shares upon  application in an official form to a commercial bank in Thailand.  If the Optionee uses a cashless  method of exercise, no application will be required.    

 

   31  Thai residents realizing cash proceeds in excess of US$1,000,000 in a single transaction from the  sale of Option Shares or dividends paid on such Option Shares must immediately repatriate all  cash proceeds to Thailand and convert such proceeds to Thai Baht within 360 days of  repatriation or deposit the funds in an authorized foreign exchange account in Thailand. The  inward remittance must also be reported to the Bank of Thailand on a foreign exchange  transaction form. Failure to comply with these obligations may result in penalties assessed by the  Bank of Thailand.  The Optionee should consult with his or her personal advisor prior to taking  any action with respect to the remittance of proceeds into Thailand.  The Optionee is responsible  for ensuring compliance with all exchange control laws in Thailand.    UNITED KINGDOM  Terms and Conditions   Responsibility for Taxes.  The following provisions supplement Paragraph 6 of the Stock Option  Agreement:  Without limitation to Paragraph 6 of the Stock Option Agreement, the Optionee agrees that the  Optionee is liable for all Tax-Related Items and hereby covenants to pay all such Tax-Related  Items, as and when requested by the Company or, if different, the Service Recipient or by Her  Majesty’s Revenue & Customs (“HRMC”) (or any other tax authority or any other relevant  authority).  The Optionee also agrees to indemnify and keep indemnified the Company and, if  different, the Service Recipient against any Tax-Related Items that they are required to pay or  withhold or have paid or will pay to HMRC (or any other tax authority or any other relevant  authority) on the Optionee’s behalf.  Notwithstanding the foregoing, if the Optionee is a director or executive officer of the Company  (within the meaning of Section 13(k) of the Exchange Act), the terms of the immediately  foregoing provision will not apply in case the indemnification could be viewed as a loan..  In this  case, any income tax not collected from or paid by the Optionee within ninety (90) days of the  end of the United Kingdom tax year in which the event giving rise to the Tax-Related Items  occurs may constitute a benefit to the Optionee on which additional income tax and National  Insurance contributions (“NICs”) may be payable.  The Optionee understands that the Optionee  will be responsible for reporting and paying any income tax due on this additional benefit  directly to HMRC under the self-assessment regime and for paying to the Company and/or the  Service Recipient (as appropriate) the amount of any employee NICs due on this additional  benefit, which may also be recovered from the Optionee by any of the means referred to in  Paragraph 6 of the Stock Option Agreement.      Joint Election.  As a condition of the Optionee’s participation in the Plan and the exercise of the  Stock Option, the Optionee shall accept any liability for secondary Class 1 NICs which may be  payable by the Company and/or the Service Recipient in connection with the Stock Option and  any event giving rise to Tax-Related Items (the “Employer NICs”).  Without prejudice to the  foregoing, the Optionee shall enter into a joint election with the Company or the Service  Recipient, the form of such joint election being formally approved by HMRC (the “Joint  Election”), and any other required consent or elections, including any such other joint elections  as may be required between the Optionee and any successor to the Company and/or the Service  

 

   32  Recipient.  The Company and/or the Service Recipient may collect the Employer NICs from the  Optionee by any of the means set forth in Paragraph 6 of the Stock Option Agreement.     

 

    GLOBAL RESTRICTED STOCK UNIT AWARD AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN  Name of Grantee:    No. of Restricted Stock Units:    Grant Date:    Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through  the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the  number of Restricted Stock Units listed above (an “Award”) to the Grantee named above.  Each  Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the  “Stock”) of the Company.  The Award shall be governed by and subject to the terms of the Plan  and this Global Restricted Stock Unit Award Agreement (the “Award Agreement”) including  any additional terms and conditions for the Grantee’s country set forth in any appendix to this  Award Agreement (the “Appendix”) (together with the Award Agreement, the “Agreement”).  1. Restrictions on Transfer of Award.  This Award may not be sold, transferred,  pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of  Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or  otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as provided  in Paragraph 2 of this Award Agreement and (ii) shares of Stock have been issued to the Grantee  in accordance with the terms of the Plan and this Agreement.  2. Vesting of Restricted Stock Units.  The restrictions and conditions of Paragraph 1  of this Award Agreement shall lapse on the Vesting Date or Dates specified in the following  schedule so long as the Grantee remains an employee or other service provider with the  Company or a Subsidiary on such Dates, as further described in Paragraph 3 of this Award  Agreement.  If a series of Vesting Dates is specified, then the restrictions and conditions in  Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as  vested on such date.  For the avoidance of doubt, if the Grantee is employed or otherwise  rendering services for a period prior to a Vesting Date, but has terminated employment and other  service before the Vesting Date, the Grantee will not be entitled to any pro-rata vesting of  Restricted Stock Units.    Incremental Number of  Restricted Stock Units Vested Vesting Date  _____________ (___%) _______________  _____________ (___%) _______________  _____________ (___%) _______________  _____________ (___%) _______________  

 

   2      The Administrator may at any time accelerate the vesting schedule specified in this  Paragraph 2.  3. Termination of Service Relationship.  If the Grantee’s service relationship with  the Company and its Subsidiaries terminates for any reason (including death or disability) prior  to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock  Units that have not vested as of such date shall automatically and without notice terminate and be  forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal  representatives will thereafter have any further rights or interests in such unvested Restricted  Stock Units.  For purposes of the Award, the Grantee’s service relationship will be considered  terminated as of the date the Grantee is no longer actively providing services to the Company or  any Subsidiary (regardless of the reason for such termination and whether or not later found to be  invalid or in breach of labor laws in the jurisdiction where the Grantee is providing services or  the terms of the Grantee’s service agreement, if any).  Unless otherwise determined by the  Company, the Grantee’s right to vest in the Restricted Stock Units under the Plan, if any, will  terminate as of such date and will not be extended by any notice period (e.g., the Grantee’s  period of service would not include any contractual notice period or any period of “garden leave”  or similar period mandated under labor laws in the jurisdiction where the Grantee is providing  services or the terms of the Grantee’s service agreement, if any).  The Administrator shall have  the exclusive discretion to determine when the Grantee is no longer actively providing services  for purposes of his or her Award (including whether the Grantee may still be considered to be  providing services while on a leave of absence).  4. Issuance of Shares of Stock.  As soon as practicable following each Vesting Date  (but in no event later than two and one-half months after the end of the year in which the Vesting  Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the  aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this  Award Agreement on such date and the Grantee shall thereafter have all the rights of a  stockholder of the Company with respect to such shares.   5. Incorporation of Plan.  Notwithstanding anything herein to the contrary, this  Agreement shall be subject to and governed by all the terms and conditions of the Plan, including  the powers of the Administrator set forth in Section 2(b) of the Plan.  Capitalized terms in this  Agreement shall have the meaning specified in the Plan, unless a different meaning is specified  herein.  6. Responsibility for Taxes.  The Grantee acknowledges that, regardless of any  action taken by the Company or, if different, any Subsidiary for which the Grantee renders  services (the “Service Recipient”), the ultimate liability for all income tax, social insurance,  payroll tax, fringe benefits tax, payment on account or other tax-related items related to the  Grantee’s participation in the Plan and legally applicable or deemed applicable to the Grantee  (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount, if  any, actually withheld by the Company or the Service Recipient.  The Grantee further  acknowledges that the Company and/or the Service Recipient (i) make no representations or  undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of  

 

   3      the Restricted Stock Units, including, but not limited to, the grant, vesting or settlement of the  Restricted Stock Units, the subsequent sale of any shares of Stock acquired under the Plan and  the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no  obligation to structure the terms of the grant or any aspect of the Restricted Stock Units to reduce  or eliminate the Grantee’s liability for Tax-Related Items or achieve any particular tax result.   Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction, the Grantee  acknowledges that the Company and/or the Service Recipient (or former service recipient, as  applicable) may be required to withhold or account for Tax-Related Items in more than one  jurisdiction.   Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to  make adequate arrangements satisfactory to the Company and/or the Service Recipient to satisfy  all Tax-Related Items.  In this regard, the Grantee authorizes the Company and/or the Service  Recipient, or their respective agents, at their discretion, to satisfy their withholding obligations, if  any, with regard to all Tax-Related Items by one or a combination of the following:    (1) withholding from the Grantee’s wages or other cash compensation payable to the  Grantee by the Company and/or the Service Recipient; or  (2) withholding from proceeds of the sale of shares of Stock acquired upon settlement  of the Restricted Stock Units either through a voluntary sale or through a  mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to  this authorization without further consent); or   (3) withholding in shares of Stock to be issued upon settlement of the Restricted  Stock Units; or  (4) any other method deemed by the Company to comply with applicable laws.  Depending on the withholding method, the Company may withhold or account for Tax- Related Items by considering applicable minimum statutory withholding amounts or other  applicable withholding rates, including maximum applicable rates in the Grantee’s  jurisdiction(s).  In the event of over-withholding, the Grantee may receive a refund of any over- withheld amount in cash through the Service Recipient's normal payroll processes (with no  entitlement to the equivalent in Stock) or, if not refunded, the Grantee may seek a refund from  the local tax authorities.  In the event of under-withholding, the Grantee may be required to pay  additional Tax-Related Items directly to the applicable tax authority or to the Company and/or  the Service Recipient.  If the obligation for Tax-Related Items is satisfied by withholding in  shares of Stock, for tax purposes, the Grantee is deemed to have been issued the full number of  shares subject to the vested Restricted Stock Units, notwithstanding that a number of the shares  is held back solely for the purpose of paying the Tax-Related Items.  Finally, the Grantee agrees to pay to the Company or the Service Recipient any amount  of Tax-Related Items that the Company or the Service Recipient may be required to withhold or  account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the  means previously described.  The Company may refuse to issue or deliver the shares or the  proceeds of the sale of shares of Stock if the Grantee fails to comply with his or her obligations  in connection with the Tax-Related Items.   

 

   4        7. Section 409A of the Code.  This Agreement shall be interpreted in such a manner  that all provisions relating to the settlement of the Award are exempt from the requirements of  Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code.  8. No Obligation to Continue Service Relationship.  Neither the Company nor any  Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Grantee’s  service relationship and neither the Plan nor this Agreement shall interfere in any way with the  right of the Company or any Subsidiary to terminate the Grantee's service relationship at any  time.  9. Integration.  This Agreement constitutes the entire agreement between the parties  with respect to this Award and supersedes all prior agreements and discussions between the  parties concerning such subject matter.  10. Nature of Grant.  In accepting the Award, the Grantee acknowledges, understands  and agrees that:  (i) the Plan is established voluntarily by the Company, it is discretionary in  nature and it may be modified, amended, suspended or terminated by the Company at any time,  to the extent permitted by the Plan;  (ii) the grant of the Restricted Stock Units is exceptional, voluntary and  occasional and does not create any contractual or other right to receive future grants of restricted  stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been  granted in the past;   (iii) all decisions with respect to future restricted stock units or other grants, if  any, will be at the sole discretion of the Company;   (iv) the Award and the Grantee’s participation in the Plan shall not be  interpreted as forming a service contract with the Company;   (v) the Grantee is voluntarily participating in the Plan;   (vi) the Award and any shares of Stock acquired under the Plan, and the  income from and value of same, are not intended to replace any pension rights or compensation;  (vii) the Award and any shares of Stock acquired under the Plan, and the  income from and value of same, are not part of normal or expected compensation  or salary for  purposes of calculating any severance, resignation, termination, redundancy, dismissal, end-of- service payments, holiday pay, bonuses, long-service awards, pension or retirement benefits or  payments or welfare benefits or similar mandatory payments;  (viii) unless otherwise agreed with the Company, the Award and any shares of  Stock acquired under the Plan, and the income from and value of same, are not granted as  consideration for, or in connection with, the service the Grantee may provide as a director of the  Service Recipient or any other Subsidiary or affiliate;   

 

   5      (ix) the future value of the shares of Stock underlying the Award is unknown,  indeterminable, and cannot be predicted with certainty;   (x) no claim or entitlement to compensation or damages shall arise from  forfeiture of the Award resulting from the termination of the Grantee’s service relationship (for  any reason whatsoever, whether or not later found to be invalid or in breach of employment laws  in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service  agreement, if any);  (xi) unless otherwise provided in the Plan or by the Company in its discretion,  the Award and the benefits evidenced by this Agreement do not create any entitlement to have  the Restricted Stock Units or any such benefits transferred to, or assumed by, another company  nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction  affecting the Stock; and  (xii) the following provisions apply only if the Grantee is providing services  outside the United States:  (i) the Restricted Stock Units and the shares of Stock subject to the  Restricted Stock Units are not part of normal or expected compensation or salary for any  purpose; and  (ii) neither, the Company, the Service Recipient nor any other  Subsidiary shall be liable for any foreign exchange rate fluctuation between the Grantee’s local  currency and the United States Dollar that may affect the value of the Award or of any amounts  due to the Grantee pursuant to settlement of the Award or the subsequent sale of any shares of  Stock acquired upon settlement.  11. No Advice Regarding Grant.  The Company is not providing any tax, legal or  financial advice, nor is the Company making any recommendations regarding the Grantee’s  participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock.   The Grantee should consult with his or her own personal tax, legal and financial advisors  regarding his or her participation in the Plan before taking any action related to the Plan.  12. Data Privacy.  Unless the Grantee is subject to the data privacy provisions  contained in the Appendix attached hereto, the Grantee hereby explicitly and unambiguously  consents to the collection, use and transfer, in electronic or other form, of the Grantee’s  personal data as described in this Agreement and any other Award grant materials by and  among, as applicable, the Company, the Service Recipient and any other Subsidiary for the  exclusive purpose of implementing, administering and managing the Grantee’s participation  in the Plan.    The Grantee understands that the Company, the Service Recipient and any other  Subsidiary may hold certain personal information about the Grantee, including, but not  limited to, the Grantee’s name, home address and telephone number, e-mail address, date of  birth, social insurance number, passport number or other identification number (e.g., resident  registration number), salary, nationality, job title, any shares of stock or directorships held in  the Company, details of all awards or any other entitlement to shares of Stock or equivalent  

 

   6      benefits awarded, canceled, exercised, purchased, vested, unvested or outstanding in the  Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and  managing the Plan.      The Grantee understands that Data will be transferred to the stock plan service  provider selected by the Company, which is assisting the Company with the implementation,  administration and management of the Plan.  The Grantee understands that the recipients of  the Data may be located in the United States or elsewhere, and that the recipient’s country  may have different data privacy laws and protections than the Grantee’s country.  The  Grantee understands that, if he or she resides outside the United States, he or she may request  a list with the names and addresses of any potential recipients of the Data by contacting his or  her local human resources representative.  The Grantee authorizes the Company, the stock  plan service provider and any other possible recipients which may assist the Company  (presently or in the future) with implementing, administering and managing the Plan to  receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole  purposes of implementing, administering and managing the Grantee’s participation in the  Plan, including any requisite transfer of such Data as may be required to a broker, escrow  agent or other third party with whom the Grantee may elect to deposit any shares of Stock  received upon vesting of the Restricted Stock Units.  The Grantee understands that Data will  be held only as long as is necessary to implement, administer and manage the Grantee’s  participation in the Plan.  The Grantee understands that, if he or she resides outside the  United States, he or she may, at any time, view Data, request information about the storage  and processing of Data, require any necessary amendments to Data or refuse or withdraw the  consents herein, in any case without cost, by contacting his or her local human resources  representative.  Further, the Grantee understands that he or she is providing the consents  herein on a purely voluntary basis.  If the Grantee does not consent, or if the Grantee later  seeks to revoke his or her consent, his or her service relationship with the Company, the  Service Recipient or any other Subsidiary will not be affected; the only consequence of  refusing or withdrawing consent is that the Company would not be able to grant Restricted  Stock Units or other equity awards to the Grantee or administer or maintain such awards.   Therefore, the Grantee understands that refusing or withdrawing his or her consent may  affect the Grantee’s ability to participate in the Plan.  For more information on the  consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee  understands that he or she may contact his or her local human resources representative.    13. Governing Law; Venue.  The Award and the provisions of this Agreement are  governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of  law provisions.  For purposes of any action, lawsuit or other proceedings brought to enforce this  Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole  and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts  for the United States for the Northern District of California, and no other courts, including any  courts where this grant is made and/or to be performed.  14. Electronic Delivery and Acceptance.  The Company may, in its sole discretion,  decide to deliver any documents related to current or future participation in the Plan by  electronic means.  The Grantee hereby consents to receive such documents by electronic delivery  

 

   7      and agrees to participate in the Plan through an on-line or electronic system established and  maintained by the Company or a third party designated by the Company.  15. Language.  The Grantee acknowledges that he or she is sufficiently proficient in  English, or has consulted with an advisor who is sufficiently proficient in English, so as to allow  the Grantee to understand the terms and conditions of this Agreement. If the Grantee has  received this Agreement, or any other document related to the Award and/or the Plan translated  into a language other than English and if the meaning of the translated version is different than  the English version, the English version will control.  16. Severability.  The provisions of this Agreement are severable and if any one or  more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the  remaining provisions shall nevertheless be binding and enforceable.  17. Notices.  Notices hereunder shall be mailed or delivered to the Company at its  principal place of business and shall be mailed or delivered to the Grantee at the address on file  with the Company or, in either case, at such other address as one party may subsequently furnish  to the other party in writing.  18. Appendix.  Notwithstanding any provisions in this Agreement, the Award shall be  subject to any additional terms and conditions set forth in any Appendix to this Agreement for  the Grantee’s country.  Moreover, if the Grantee relocates to one of the countries included in the  Appendix, the additional terms and conditions for such country will apply to the Grantee, to the  extent the Company determines that the application of such terms and conditions is necessary or  advisable for legal or administrative reasons.  The Appendix constitutes part of this Agreement.  19. Insider Trading Restrictions/Market Abuse Laws.  The Grantee acknowledges that  the Grantee may be subject to insider trading restrictions and/or market abuse laws in applicable  jurisdictions, including but not limited to the United States, the Grantee’s country and any stock  plan service provider’s country, which may affect the Grantee’s ability to, directly or indirectly,  acquire or sell, or attempt to sell or otherwise dispose of shares of Stock, rights to shares of Stock  (e.g., Restricted Stock Units) or rights linked to the value of shares of Stock  during such times  as the Grantee is considered to have “inside information” regarding the Company (as defined by  the laws in the applicable jurisdiction). Local insider trading laws and regulations may prohibit  the cancellation or amendment of orders the Grantee placed before he or she possessed inside  information.  Furthermore, the Grantee could be prohibited from (i) disclosing the inside  information to any third party, including fellow employees (other than on a “need to know”  basis), and (ii) “tipping” third parties or causing them otherwise to buy or sell securities.  Any  restrictions under these laws or regulations are separate from and in addition to any restrictions  that may be imposed under any applicable Company insider trading policy.  The Grantee  acknowledges that it is his or her responsibility to comply with any applicable restrictions, and  the Grantee should consult with his or her personal advisor on this matter.    20. Foreign Asset/Account Reporting Requirements.  The Grantee acknowledges that  there may be certain foreign asset and/or account reporting requirements which may affect the  Grantee’s ability to acquire or hold shares of Stock or cash received from participating in the  Plan (including the proceeds of dividends paid on shares of Stock) in a brokerage or bank  account outside the Grantee’s country.  The Grantee may be required to report such accounts,  

 

   8      assets or related transactions to the tax or other authorities in his or her country.  The Grantee  also may be required to repatriate sale proceeds or other funds received as a result of  participating in the Plan to the Grantee’s country within a certain time after receipt.  The Grantee  acknowledges that it is his or her responsibility to comply with such regulations, and the Grantee  should consult with his or her personal advisor on this matter.  21. Imposition of Other Requirements.  The Company reserves the right to impose  other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of  Stock issued upon settlement of the Award, to the extent the Company determines it is necessary  or advisable for legal or administrative reasons, and to require the Grantee to sign any additional  agreements or undertakings that may be necessary to accomplish the foregoing.  22. Clawback Policy. In accepting this Award, the Grantee acknowledges,  understands, and agrees that this Award, as well as all other Awards previously granted to the  Grantee, whether vested or exercised (as applicable), shall be subject to the terms and conditions  of the Company’s clawback policy, as in effect from time to time.  23. Waiver.  The Grantee acknowledges that a waiver by the Company of breach of  any provision of this Agreement shall not operate or be construed as a waiver of any other  provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan  participant.  ZENDESK, INC.  By:     Title:  The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the  undersigned.  Electronic acceptance of this Agreement pursuant to the Company’s instructions to  the Grantee (including through an online acceptance process) is acceptable.  Dated:      Grantee’s Signature    Grantee’s name and address:           

 

   9  APPENDIX  TO THE  GLOBAL RESTRICTED STOCK UNIT AWARD AGREEMENT     Capitalized terms used but not defined in this Appendix shall have the same meanings assigned  to them in the Plan and the Award Agreement.  Terms and Conditions  This Appendix includes additional terms and conditions that govern the Award if the Grantee  works and/or resides in one of the countries listed below.  If the Grantee is a citizen or resident of  a country other than the one in which the Grantee is currently working and/or residing, is  considered a resident of another country for local law purposes or the Grantee transfers  employment and/or residency to a different country after the Award is granted, the Company  will, in its discretion, determine the extent to which the terms and conditions contained herein  will apply to the Grantee.   Notifications   This Appendix also includes information regarding certain other issues of which the Grantee  should be aware with respect to the Grantee’s participation in the Plan.  The information is based  on the securities, exchange control and other laws in effect in the respective countries as of  January 2021.  Such laws are often complex and change frequently.  As a result, the Company  strongly recommends that the Grantee not rely on the information noted herein as the only source  of information relating to the consequences of participation in the Plan because the information  may be out-of-date at the time the Grantee vests in the Restricted Stock Units or sells any shares  of Stock issued at settlement of the Award.    In addition, the information contained herein is general in nature and may not apply to the  Grantee’s particular situation.  As a result, the Company is not in a position to assure the Grantee  of any particular result.  Accordingly, the Grantee is strongly advised to seek appropriate  professional advice as to how the relevant laws in the Grantee’s country may apply to the  Grantee’s individual situation.  Finally, if the Grantee is a citizen or resident of a country other than the one in which the Grantee  is currently working and/or residing is considered a resident of another country for local law  purposes or if the Grantee transfers employment and/or residency to a different country after the  Award is granted, the notifications contained in this Appendix may not be applicable to the  Grantee in the same manner.  

 

   10  EUROPEAN UNION/EUROPEAN ECONOMIC AREA/UNITED KINGDOM  Terms and Conditions  Data Privacy Notification.  This section replaces Paragraph 12 of the Award Agreement:  (a) The Grantee is hereby notified of the collection, use and transfer outside of  the European Union, European Economic Area or the United Kingdom, as described in this  Agreement, in electronic or other form, of his or her Personal Data (defined below) by and  among, as applicable, the Company, the Service Recipient and its other Subsidiaries for the  exclusive and legitimate purpose of implementing, administering and managing my  participation in the Plan. As such, by accepting the Restricted Stock Units, the Grantee  acknowledges the collection, use, processing and transfer of Personal Data as described  herein.  The legal basis, where required, for the data processing is the Company's legitimate  business interest.  (b) The Company and the Service Recipient hold certain personally identifiable  information about the Grantee, specifically, his or her name, home address, email address and  telephone number, date of birth, social security number, passport number or other employee  identification number, salary, nationality, job title, any common shares or directorships held  in the Company, details of all Restricted Stock Units or any other entitlement to common  shares awarded, canceled, purchased, vested, unvested or outstanding in the Grantee’s favor,  for the purpose of managing and administering the Plan (“ Personal Data”).  The Personal  Data may be provided by the Grantee or collected, where lawful, from third parties. The  Company or the Service Recipient each act as controllers of the Personal Data and will  process the Personal Data in this context for the exclusive legitimate purpose of implementing,  administering and managing the Grantee’s participation in the Plan and meeting related legal  obligations associated with these actions.   (c) The processing will take place through electronic and non-electronic means  according to logics and procedures correlated to the purposes for which the Personal Data was  collected and with confidentiality and security provisions as set forth by applicable laws and  regulations.  Personal Data will be accessible within the Company’s organization only by  those persons requiring access for purposes of the implementation, administration and  operation of the Plan and other aspects of the employment relationship and for the Grantee’s  participation in the Plan.  (d) The Company and the Employer will transfer Personal Data amongst  themselves as necessary for the purpose of implementation, administration and management  of the Grantee’s participation in the Plan, and the Company will further transfer Personal  Data to Charles Schwab Stock Plan Services which is assisting the Company with the  administration of the Plan.  The Company may further transfer Personal Data to other third  parties that the Company may engage to assist with the administration of the Plan from time to  time.  These recipients may be located in the European Economic Area, the United Kingdom,  or elsewhere throughout the world, such as the United States.  (e) By accepting the Restricted Stock Units, the Grantee understands that these  recipients may receive, possess, use, retain and transfer the Personal Data, in electronic or  other form, for purposes of implementing, administering and managing his or her  participation in the Plan, including any requisite transfer of such Personal Data as may be  

 

   11  required for the administration of the Plan and/or the subsequent holding of shares of Stock  on the Grantee’s behalf to a broker or other third party with whom the Grantee may elect to  deposit any shares acquired pursuant to the Plan. The Grantee further understands that he or  she may request a list with the names and addresses of any potential recipients of the  Grantee’s Personal Data by contacting his or her local human resources manager or the  Company’s human resources department.  When transferring Personal Data to these potential  recipients, the Company and the Service Recipient provide appropriate safeguards in  accordance with EU Standard Contractual Clauses or other legally binding and permissible  arrangements.  The Grantee may request a copy of such safeguards from the Grantee’s local  human resources manager or the Company’s human resources department.  (f) To the extent provided by law, the Grantee may, at any time, have the right  to request: access to Personal Data, rectification of Personal Data, erasure of Personal Data,  restriction of processing of Personal Data, and portability of Personal Data.  The Grantee may  also have the right to object, on grounds related to a particular situation, to the processing of  Personal Data, as well as opt-out of the Plan herein, in any case without cost, by contacting in  writing the Grantee’s human resources manager. The Grantee’s provision of Personal Data is  a contractual requirement. The Grantee understands, however, that the only consequence of  refusing to provide Personal Data is that the Company may not be able to grant other equity  awards or administer or maintain such awards.  For more information on the consequences of  the Grantee’s refusal to provide Personal Data, he or she understands that he or she may  contact his or her local human resources manager or the Company’s human resources  department.  (g) When the Company and the Service Recipient no longer need to use  Personal Data for the purposes above or do not need to retain it for compliance with any legal  or regulatory purpose, each will take reasonable steps to remove Personal Data from their  systems and/or records containing the Personal Data and/or take steps to properly anonymize  it so that the Grantee can no longer be identified from it.  AUSTRALIA   Notifications  Securities Law Information.  If the Grantee acquires shares of Stock pursuant to this Award and  he or she offer his or her shares of Stock for sale to a person or entity resident in Australia, the  offer may be subject to disclosure requirements under Australian law.  The Grantee should  obtain legal advice on his or her disclosure obligations prior to making any such offer.  The  Grantee’s Restricted Stock Units are subject to the additional terms and conditions set forth in  the Australian Offer Document and the specific relief instrument issued by the Australian  Securities and Instruments Commission.  Exchange Control Information.  Exchange control reporting is required for inbound cash  transactions exceeding A$10,000 and inbound international fund transfers of any value, which do  not involve an Australian bank.  Tax Deferral.  This Agreement is intended to qualify for deferred taxation treatment.     

 

   12  BRAZIL  Terms and Conditions   Nature of Grant.  The following provisions supplement Paragraph 10 of the Award Agreement.  By accepting this Award, the Grantee acknowledges, understands and agrees that (i) the Grantee  is making an investment decision, (ii) the Grantee will be entitled to vest in this Restricted Stock  Unit, and receive shares of Stock pursuant to this Restricted Stock Unit, only if the vesting  conditions are met and any necessary services are rendered by the Grantee between the Grant  Date and the vesting date(s), and (iii) the value of the underlying shares of Stock is not fixed and  may increase or decrease without compensation to the Grantee.  Compliance with Law.  By accepting this Award, the Grantee acknowledges, understands and  agrees to comply with applicable Brazilian laws and to pay any and all applicable taxes  associated with the vesting and settlement of the Award, the receipt of any dividends, and the  sale of shares of Stock acquired under the Plan.  Notifications  Exchange Control Information.  If the Grantee is a resident or is domiciled in Brazil, he or she  will be required to submit an annual declaration of assets and rights held outside of Brazil,  including any shares of Stock acquired under the Plan, to the Central Bank of Brazil if the  aggregate value of such assets and rights equals or exceeds US$1,000,000 (as of January 1, 2021).   Quarterly reporting is required if such amount exceeds US$100,000,000.  Foreign individuals  holding Brazilian visas are considered Brazilian residents for purposes of this reporting  requirement and must declare at least the assets held abroad that were acquired subsequent to the  date of admittance as a resident of Brazil.  CANADA  Terms and Conditions  Settlement in Shares Only.  Notwithstanding any provision in the Plan or the Award Agreement,  this Award shall be settled only in shares of Stock and shall not entitle the Grantee to any cash  payment.    Termination of Service Relationship.  The following provision replaces the second paragraph of  Paragraph 3 of the Award Agreement:  For purposes of the Award, the Grantee’s service relationship will be considered terminated  (regardless of the reason for such termination and whether or not later found to be invalid or in  breach of labor laws in the jurisdiction where the Grantee is providing services or the terms of  the Grantee’s service agreement, if any) as of the date that is the earliest of (1) the date the  Grantee’s service relationship is terminated, (2) the date the Grantee receives notice of  termination from the Service Recipient, or (3) the date the Grantee is no longer actively  providing service to the Company or any Subsidiary, regardless of any notice period or period of  pay in lieu of such notice required under applicable law (including, but not limited to statutory  

 

   13  law, regulatory law and/or common law).  The Administrator shall have the exclusive discretion  to determine when the Grantee is no longer actively providing services for purposes of this  Award (including whether the Grantee may still be considered to be providing services while on  a leave of absence).  Notwithstanding the foregoing, if applicable employment standards legislation explicitly requires  continued vesting during a statutory notice period, the Grantee's right to vest in the Award, if  any, will terminate effective upon the expiration of the minimum statutory notice period, but the  Grantee will not earn or be entitled to pro-rated vesting if the Vesting Date falls after the end of  the statutory notice period, nor will the Grantee be entitled to any compensation for lost vesting.   The following provisions will apply if the Grantee is a resident of Quebec:  French Language Provision. The parties acknowledge that it is their express wish that the  Agreement, as well as all documents, notices and legal proceedings entered into, given or  instituted pursuant hereto or relating directly or indirectly hereto, be drawn up in English.  Les parties reconnaissent avoir exigé la rédaction en anglais de la Convention, ainsi que de tous  documents, avis et procédures judiciaires, exécutés, donnés ou intentés en vertu de, ou liés  directement ou indirectement à, la présente convention.  Data Privacy. The following provision supplements Paragraph 12 of the Award Agreement:  The Grantee hereby authorizes the Company and the Company’s representatives to discuss with  and obtain all relevant information from all personnel involved in the administration and  operation of the Plan. The Grantee further authorizes the Company, the Service Recipient and  any of their respective affiliates and the administrator of the Plan to disclose and discuss the Plan  with their advisors. The Grantee further authorizes the Company, the Service Recipient and any  of their respective affiliates to record such information and to keep such information in the  Grantee’s employee file.  Notifications  Securities Law Information. The Grantee will not be permitted to sell or otherwise dispose of the  shares of Stock acquired upon vesting of the Restricted Stock Units within Canada. The Grantee  will only be permitted to sell or dispose of any shares of Stock if such sale or disposal takes  place outside of Canada through the facilities of the New York Stock Exchange on which the  shares of Stock are listed or through such other exchange on which the shares of Stock may be  listed in the future.  DENMARK  Terms and Conditions   Stock Option Act. By accepting this Award, the Grantee acknowledges that he or she received an  Employer Statement (attached immediately below), translated into Danish, which is being  provided to comply with the Danish Stock Option Act (the “Act”), to the extent that the Act  applies to the Restricted Stock Units.    

 

   14  The Act has been amended effective January 1, 2019, and the Grantee acknowledges that any  grants of Restricted Stock Units made on or after January 1, 2019 are subject to the rules of the  amended Act.  Accordingly, the Grantee agrees that the treatment of the Restricted Stock Units  upon the termination of the Grantee’s service relationship is governed solely by Paragraph 3 of  the Award Agreement and any corresponding provisions in the Plan.  The relevant termination  provisions are also detailed in the Employer Statement.  Please be aware that as set forth in Section 1 of the Act, the Act only applies to “employees” as  that term is defined in Section 2 of the Act.  If the Grantee is a member of the registered  management of a Subsidiary in Denmark or otherwise does not satisfy the definition of  employee, the Grantee will not be subject to the Act and the Employer Statement will not apply  to him or her.  

 

   15  EMPLOYER STATEMENT  Pursuant to Section 3(1) of the Danish Act on Stock Options in employment relations (the "Stock  Option Act"), you are entitled to receive the following information regarding Zendesk, Inc.’s (the  "Company’s") restricted stock unit program in a separate written statement.  This statement contains only the information required to be mentioned under the Act while the  other terms and conditions of your restricted stock unit grant are described in detail in the 2014  Stock Option and Incentive Plan (the “Plan”) and the Global Restricted Stock Unit Award  Agreement (the “Agreement”), which have been given to you.   1. Date of grant of unfunded right to receive stock upon satisfying certain conditions  The grant date of your restricted stock units is the date that the Board of Directors of the  Company (the “Board”) or a committee thereof (the “Committee”) approved a grant for you and  determined it would be effective.  2. Terms or conditions for grant of a right to future award of stock  The grant of restricted stock units will be at the sole discretion of the Board or the appropriate  Committee.  Employees of the Company and its subsidiaries are eligible to participate in the  Plan.  The Company may decide, in its sole discretion, not to make any grants of restricted stock  units to you in the future.  Under the terms of the Plan and the Agreement, you have no  entitlement or claim to receive future restricted stock unit or other equity awards.  3. Vesting Date or Period  Generally, your restricted stock units will vest over a number of years, as provided in your  Agreement.  Your restricted stock units shall be converted into an equivalent number of shares of  the common stock of the Company upon vesting.    4. Exercise Price  No exercise price is payable upon the vesting of your restricted stock units and the issuance of  shares of the Company’s common stock to you in accordance with the vesting schedule  described above.  5. Your rights upon termination of employment  If your service relationship with the Company and its subsidiaries terminates for any reason  (including death or disability) prior to the satisfaction of the vesting conditions set forth in the  Agreement, any restricted stock units that have not vested as of such date shall automatically and  without notice terminate and be forfeited, and neither you nor any of your successors, heirs,  assigns, or personal representatives will thereafter have any further rights or interests in such  restricted stock units.  6. Financial aspects of participating in the Plan  

 

   16  The grant of restricted stock units has no immediate financial consequences for you.  The value  of the restricted stock units is not taken into account when calculating holiday allowances,  pension contributions or other statutory consideration calculated on the basis of salary.  Shares of stock are financial instruments and investing in stocks will always have financial risk.   The future value of Company shares is unknown and cannot be predicted with certainty.  Zendesk, Inc.    

 

   17    ARBEJDSGIVERERKLÆRING  I henhold til § 3, stk. 1, i lov om brug af køberet eller tegningsret m.v. i ansættelsesforhold  ("Aktieoptionsloven") er du berettiget til i en særskilt skriftlig erklæring at modtage følgende  oplysninger om aktieordningen vedrørende Restricted Stock Units hos Zendesk, Inc.  ("Selskabet").  Denne erklæring indeholder kun de oplysninger, der er nævnt i Aktieoptionsloven, mens de  øvrige vilkår og betingelser for din tildeling af Restricted Stock Units er nærmere beskrevet i  "2014 Stock Option and Incentive Plan" ("Planen") og i "Restricted Stock Unit Award  Agreement" (“Agreement”), som du har fået udleveret.  1. Tidspunkt for tildeling af den vederlagsfri ret til at modtage aktier mod opfyldelse af  visse betingelser  Tidspunktet for tildelingen af dine Restricted Stock Units er den dato, hvor Selskabets Bestyrelse  eller et bestyrelsesudvalg ("Udvalget") godkendte din tildeling og besluttede, at den skulle træde  i kraft.  2. Kriterier eller betingelser for tildeling af retten til senere at få tildelt aktier  Tildelingen af Restricted Stock Units sker efter bestyrelsens eller det relevante  bestyrelsesudvalgs eget skøn.  Medarbejdere i Selskabet og dets datterselskaber kan deltage i  Planen.  Selskabet kan frit vælge fremover ikke at tildele dig Restricted Stock Units.  I henhold  til bestemmelserne i Planen og Agreement har du ikke nogen ret til eller noget krav på fremover  at få tildelt Restricted Stock Units eller at få andre aktietildelinger.  3. Modningstidspunkt eller -periode  Dine Restricted Stock Units modnes som udgangspunkt over en årrække som anført i  Agreement.  På modningstidspunktet konverteres dine Restricted Stock Units til et tilsvarende  antal ordinære aktier i Selskabet.    4. Udnyttelseskurs  Der betales ingen udnyttelseskurs i forbindelse med modning af dine Restricted Stock Units, og  Selskabets udstedelse af ordinære aktier til dig i overensstemmelse med den ovenfor beskrevne  modningstidsplan.  5. Din retsstilling i forbindelse med fratræden  Hvis dit ansættelsesforhold i Selskabet og dets datterselskaber ophører uanset årsag (herunder  dødsfald eller uarbejdsdygtighed), inden de i Aftalen nævnte modningsbetingelser er opfyldt,  bortfalder eventuelle Restricted Stock Units, som endnu ikke er modnet på dette tidspunkt,  automatisk og uden varsel, og hverken du eller dine retsefterfølgere, arvinger,  

 

   18  omsætningserhververe eller personlige stedfortrædere vil herefter have nogen ret til disse  Restricted Stock Units.  6. Økonomiske aspekter ved at deltage i Planen  Tildelingen af Restricted Stock Units har ingen umiddelbare økonomiske konsekvenser for dig.   Værdien af Restricted Stock Units indgår ikke i beregningen af feriepenge, pensionsbidrag eller  andre lovpligtige, vederlagsafhængige ydelser.  Aktier er finansielle instrumenter, og investering i aktier vil altid være forbundet med en  økonomisk risiko.  Den fremtidige værdi af Selskabets aktier kendes ikke og kan ikke forudsiges  med sikkerhed.  Zendesk, Inc. 

 

   19  FRANCE  Term and Conditions  Language Consent. By accepting the Award, the Grantee confirms having read and understood  the documents relating to this grant (the Plan and the Agreement) which were provided to the  Grantee in English.  The Grantee accepts the terms of those documents accordingly.  Reconnaissance Relative à la Langue Utilisée. En acceptant le attribution, le Bénéficiaire  confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui  ont été communiqués au Bénéficiaire en langue anglaise.  Le Bénéficiaire accepte les termes de  ces documents en connaissance de cause.  Notifications  Award Not Tax-Qualified.  The Restricted Stock Units are not intended to be French tax- qualified.  GERMANY  Notifications  Exchange Control Information.  Cross-border payments in excess of €12,500 must be reported  electronically to the German Federal Bank (Bundesbank) on a monthly basis.  In case of  payments in connection with securities (including proceeds realized upon the sale of shares of  Stock or the receipt of dividends), the report must be made by the 5th day of the month following  the month in which the payment was received.  The form of report (“Allgemeine Meldeportal  Statistik”) can be accessed via the Bundesbank’s website (www.bundesbank.de) and is available  in both German and English.  The Grantee is responsible for making this report, if applicable.  INDIA  Notifications  Exchange Control Information.  Indian residents are required to repatriate any cash dividends  paid on shares of Stock acquired under the Plan and any proceeds from the sale of such shares of  Stock to India within such period of time as may be required under applicable regulations.  Upon  repatriation, Indian residents should obtain a foreign inward remittance certificate (“FIRC”) from  the bank where they deposit the foreign currency and should maintain the FIRC as evidence of  the repatriation of funds in the event the Reserve Bank of India or the Service Recipient requests  proof of repatriation.  IRELAND  Notifications  Director Reporting Obligation.  If the Grantee is a director, shadow director or secretary of a  Subsidiary in Ireland, and his or her interests in the Company (e.g., Restricted Stock Units,  

 

   20  shares of Stock) represent more than 1% of the Company’s voting share capital, the Grantee  must notify the Irish Subsidiary if he or she becomes aware of the event giving rise to the  notification requirement or if the Grantee becomes a director or secretary if such an interest  exists at the time.  This notification requirement also applies with respect to the interests of the  Grantee’s spouse or children under the age of 18 (whose interests will be attributed to the  Grantee if the Grantee is a director, shadow director or secretary).  ITALY  Terms and Conditions  Plan Document Acknowledgment. In accepting the Restricted Stock Units, the Grantee  acknowledges that he or she has received a copy of the Plan and the Agreement and has  reviewed the Plan and the Agreement in their entirety and fully understand and accept all  provisions of the Plan and the Agreement The Grantee further acknowledges that he or she has  read and specifically and expressly approves the following paragraphs of the Award Agreement:  Paragraph 2: Vesting of Restricted Stock Units; Paragraph 3: Termination of Service  Relationship; Paragraph 6: Responsibility for Taxes; Paragraph 8: No Obligation to Service  Relationship; Paragraph 10: Nature of Grant; Paragraph 13: Governing Law; Venue;  Paragraph  14: Electronic Delivery and Acceptance; Paragraph 15: Language; Paragraph 21: Imposition of  Other Requirements and the Data Privacy provision contained in this Appendix.  JAPAN  There are no country-specific provisions.    MEXICO  Terms and Conditions   Acknowledgement of the Award Agreement.  By accepting this Award, the Grantee  acknowledges that he or she has received a copy of the Plan and the Award Agreement,  including this Appendix, which he or she has reviewed.  The Grantee further acknowledges that  he or she accepts all the provisions of the Plan and the Award Agreement, including this  Appendix.  The Grantee also acknowledges that he or she has read and specifically and expressly  approves the terms and conditions set forth in the “Nature of Grant” section of the Award  Agreement, which clearly provides as follows:  (1) The Grantee’s participation in the Plan does not constitute an acquired right;   (2) The Plan and the Grantee’s participation in it are offered by the Company on a wholly  discretionary basis;   (3) The Grantee’s participation in the Plan is voluntary; and   (4) The Company and any of its Subsidiaries or affiliates are not responsible for any decrease  in the value of any shares of Stock acquired under the Plan.   

 

   21  Labor Law Acknowledgement and Policy Statement.  By accepting this Award, the Grantee  acknowledges that the Company, with registered offices at 1019 Market Street, San Francisco,  California 94103, U.S.A., is solely responsible for the administration of the Plan.  The Grantee  further acknowledges that his or her participation in the Plan, the grant of Restricted Stock Units  and any acquisition of shares of Stock under the Plan do not constitute an employment  relationship between the Grantee and the Company because the Grantee is participating in the  Plan on a wholly commercial basis and his or her sole employer is Zendesk, S. de R.L. de C.V.  (“Zendesk-Mexico”), located at Avenida Presidente Masarik 111 piso 1, Colonia: Polanco V  Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560.  Based on the foregoing,  the Grantee expressly acknowledges that the Plan and the benefits that he or she may derive from  participation in the Plan do not establish any rights between the Grantee and the employer,  Zendesk-Mexico, and do not form part of the employment conditions and/or benefits provided by  Zendesk-Mexico, and any modification of the Plan or its termination shall not constitute a  change or impairment of the terms and conditions of the Grantee’s employment.  The Grantee further understands that his or her participation in the Plan is the result of a  unilateral and discretionary decision of the Company and, therefore, the Company reserves the  absolute right to amend and/or discontinue the Grantee’s participation in the Plan at any time,  without any liability to the Grantee.  Finally, the Grantee hereby declares that he or she does not reserve to him or herself any action  or right to bring any claim against the Company for any compensation or damages regarding any  provision of the Plan or the benefits derived under the Plan, and that he or she therefore grants a  full and broad release to the Company, and its Subsidiaries, affiliates, branches, representation  offices, stockholders, officers, agents or legal representatives, with respect to any claim that may  arise.  Spanish Translation  Reconocimiento del Acuerdo del Otorgamiento. Al aceptar el Otorgamiento, el Beneficiario  reconoce que ha recibido y revisado una copia del Plan y del Acuerdo del Otorgamiento,  incluyendo este Apéndice. Además, el Beneficiario reconoce que acepta todas las disposiciones  del Plan y del Acuerdo del Otorgamiento, incluyendo este Apéndice. El Beneficiario también  reconoce que ha leído y aprobado de forma expresa los términos y condiciones establecidos en  la sección “Nature of  Grant” del Acuerdo del Otorgamiento, que claramente establece lo  siguiente:   (1) La participación del Beneficiario en el Plan  no constituye un derecho adquirido;   (2) El Plan y la participación del Beneficiario en lo mismo es ofrecido por la  Compañía de manera completamente discrecional;   (3) La participación del Beneficiario en el Plan  es voluntaria; y   (4) La Compañía y sus Subsidiarias o afiliadas no son responsables por ninguna  disminución en el valor de las Acciones adquiridas en virtud del Plan.  

 

   22  Reconocimiento del Derecho Laboral y Declaración de la Política.  Al aceptar el Otorgamiento,  el Beneficiario reconoce que la Compañía, con domicilio social en 1019 Market Street, San  Francisco, California 94103, EE.UU., es la única responsable por la administración del Plan.  Además, el Beneficiario reconoce que su participación en el Plan, la concesión de las Unidades  de Acciones Restringidas y cualquier adquisición de Acciones en virtud del Plan no constituyen  una relación laboral entre el Beneficiario y la Compañía, en virtud de que el Beneficiario está  participando en el Plan sobre una base totalmente comercial y de que su único patrón Zendesk,  S. de R.L. de C.V. (“Zendesk-Mexico”), ubicado en Avenida Presidente Masarik 111 piso 1,  Colonia: Polanco V Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560.  Por  lo anterior, el Beneficiario expresamente reconoce que el Plan y los beneficios que puedan  derivarse de su participación no establecen ningún derecho entre el Beneficiario y el patrón,  Zendesk-Mexico, y que no forman parte de las condiciones de trabajo y/o beneficios otorgados  por Zendesk-Mexico, y cualquier modificación al Plan o la terminación del mismo no constituirá  un cambio o modificación de los términos y condiciones del empleo del Beneficiario.  Además, el Beneficiario comprende que su participación en el Plan es el resultado de una  decisión discrecional y unilateral de la Compañía, por lo que la misma se reserva el derecho  absoluto de modificar y/o suspender la participación del Beneficiario en el Plan en cualquier  momento, sin responsabilidad alguna para el Beneficiario.  Finalmente, el Beneficiario manifiesta que no se reserva acción o derecho alguno que origine  una demanda en contra de la Compañía por cualquier indemnización o daño relacionado con  las disposiciones del Plan o de los beneficios otorgados en el mismo, y en consecuencia el  Beneficiario libera de la manera más amplia y total de responsabilidad a la Compañía y sus  Subsidiarias, afiliadas, sucursales, oficinas de representación, sus accionistas, funcionarios,  agentes o representantes legales con respecto a cualquier demanda que pudiera surgir.  Notifications  Securities Law Information.  The Award and the shares of Stock offered under the Plan have not  been registered with the National Register of Securities maintained by the Mexican National  Banking and Securities Commission and cannot be offered or sold publicly in Mexico.  In  addition, the Plan, the Agreement and any other document relating to the Restricted Stock Units  may not be publicly distributed in Mexico.  These materials are addressed to the Grantee only  because of the Grantee’s existing relationship with the Company and these materials should not  be reproduced or copied in any form.  The offer contained in these materials does not constitute a  public offering of securities but rather constitutes a private placement of securities addressed  specifically to individuals who are present service providers of Zendesk-Mexico made in  accordance with the provisions of the Mexican Securities Market Law, and any rights under such  offering shall not be assigned or transferred.  NETHERLANDS  There are no country-specific provisions.      

 

   23  NEW ZEALAND  Notifications  Securities Law Information.  The Grantee is being offered Restricted Stock Units which, if  vested, will entitle the Grantee to acquire shares of Stock in accordance with the terms of the  Award Agreement and the Plan.  The shares of Stock, if issued, will give the Grantee a stake in  the ownership of the Company.  The Grantee may receive a return if dividends are paid.  If the Company runs into financial difficulties and is wound up, the Grantee will be paid only  after all creditors have been paid.  The Grantee may lose some or all of the Grantee’s investment,  if any.  New Zealand law normally requires people who offer financial products to give information to  investors before they invest.  This information is designed to help investors to make an informed  decision.  The usual rules do not apply to this offer because it is made under an employee share  scheme.  As a result, the Grantee may not be given all the information usually required.  The  Grantee will also have fewer other legal protections for this investment.  The Grantee should ask  questions, read all documents carefully, and seek independent financial advice before  committing.  The shares of Stock are quoted on the New York Stock Exchange.  This means that if the  Grantee acquires shares of Stock under the Plan, the Grantee may be able to sell the shares of  Stock on the New York Stock Exchange if there are interested buyers.  The Grantee may get less  than the Grantee invested.  The price will depend on the demand for the shares of Stock.  For information on risk factors impacting the Company’s business that may affect the value of  the shares of Stock, the Grantee should refer to the risk factors discussion on the Company’s  Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed with the  U.S. Securities and Exchange Commission and are available online at www.sec.gov, as well as  on the Company’s “Investor Relations” website at https://investor.zendesk.com/ir- home/default.aspx.  PHILIPPINES  Terms and Conditions  Responsibility for Taxes.  The following provisions supplement Paragraph 6 of the Award  Agreement:  The Grantee is hereby advised that the Company and/or the Service Recipient, or their respective  agents, will satisfy their withholding obligations, if any, with regard to all Tax-Related Items by  withholding from proceeds of the sale of shares of Stock acquired upon settlement of the  Restricted Stock Units either through a voluntary sale or through a mandatory sale arranged by  the Company (on the Grantee’s behalf pursuant to this authorization without further consent).   Notwithstanding the foregoing, the Company and the Service Recipient reserve the right to  withhold applicable Tax-Related Items by any of the other methods set forth in Paragraph 6 of  the Award Agreement.    

 

   24  Notifications  Securities Law Information.  The grant of this Restricted Stock Unit is being made pursuant to an  exemption from registration under Section 10.2 of the Philippines Securities Regulation Code  that has been approved by the Philippines Securities and Exchange Commission.    The risks of participating in the Plan include (without limitation) the risk of fluctuation in the  price of the Stock on the New York Stock Exchange and the risk of currency fluctuations  between the U.S. Dollar and the Grantee’s local currency.  The value of any shares of Stock the  Grantee may acquire under the Plan may decrease below the value of the shares of Stock at  vesting and fluctuations in foreign exchange rates between the Grantee’s local currency and the  U.S. Dollar may affect the value any amounts due to the Grantee pursuant to the subsequent sale  of any shares of Stock acquired upon vesting.  The Company is not making any representations,  projections or assurances about the value of the shares of Stock now or in the future.  For further information on risk factors impacting the Company's business that may affect the  value of the shares of Stock, the Grantee may refer to the risk factors discussion in the  Company's Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed  with the U.S. Securities and Exchange Commission and are available online at www.sec.gov/, as  well as on the Company's website at http://www.zendesk.com/ir-home/default.aspx.  In addition,  the Grantee may receive, free of charge, a copy of the Company's Annual Report, Quarterly  Reports or any other reports, proxy statements or communications distributed to the Company's  stockholders by contacting Investor Relations at Zendesk, Inc. 1019 Market Street, San  Francisco, California 94103, U.S.   The Grantee acknowledges that he or she is permitted to sell shares of Stock acquired under the  Plan through the designated Plan broker appointed by the Company (or such other broker to  whom the Grantee transfers his or her shares of Stock), provided that such sale takes place  outside of the Philippines through the facilities of the New York Stock Exchange on which the  shares are listed.  POLAND  Notifications  Exchange Control Information.  If the Grantee holds foreign securities (including shares of  Stock) and maintains accounts abroad, the Grantee may be required to file certain reports with  the National Bank of Poland.  Specifically, if the value of securities and cash held in such foreign  accounts exceeds PLN 7 million, the Grantee must file reports on the transactions and balances  of the accounts on a quarterly basis. Further, any fund transfers in excess of €15,000 (or PLN  15,000 if such transfer of funds is connected with business activity of an entrepreneur) into or  out of Poland must be effected through a bank in Poland.  Polish residents are required to store  all documents related to foreign exchange transactions for a period of five years.      

 

   25  PORTUGAL   Terms and Conditions  Language Consent.  The Grantee hereby expressly declares that he or she has full knowledge of  the English language and have read, understood and fully accepted and agreed with the terms and  conditions established in the Plan and the Award Agreement.  Conhecimento da Lingua.  O Outorgado, pelo presente instrumento, declara expressamente que tem  pleno conhecimento da língua inglesa e que leu, compreendeu e livremente aceitou e concordou com os  termos e condições estabelecidas no Plano e no Acordo.  SINGAPORE  Terms and Conditions   Sale of Shares of Stock.  The shares of Stock subject to this Restricted Stock Unit may not be  offered for sale in Singapore prior to the six-month anniversary of the Grant Date, unless such  sale or offer is made pursuant to the exemptions under Part XIII Division (1) Subdivision (4)  (other than section 280) of the Singapore Securities and Futures Act (Chap. 289, 2006 Ed.)  (“SFA”).  Notifications  Securities Law Information.  The grant of this Restricted Stock Unit is being made pursuant to  the “Qualifying Person” exemption under Section 273(1)(f) of the SFA and is not made with a  view to this Restricted Stock Unit or underlying shares of Stock being subsequently offered for  sale to any other party.  The Plan has not been and will not be lodged or registered as a  prospectus with the Monetary Authority of Singapore.  Director Reporting Obligation.  If the Grantee is a director, associate director or shadow director  of a Singapore Subsidiary, regardless of whether the Grantee is a Singapore resident or employed  in Singapore, he or she must notify the Singapore Subsidiary in writing within two business days  of: (i) receiving or disposing of an interest (e.g., Restricted Stock Units, shares of Stock) in the  Company, (ii) any change in a previously disclosed interest (e.g., Restricted Stock Units, shares  of Stock), or (iii) becoming a director, associate director or shadow director, if such an interest  exists at the time.   SPAIN  Terms and Conditions  Nature of Grant.  This provision supplements Paragraph 10 of the Award Agreement:  In accepting this Restricted Stock Unit, the Grantee consents to participate in the Plan and  acknowledges that he or she has received a copy of the Plan.  

 

   26  The Grantee understands that the Company has unilaterally, gratuitously and discretionally  decided to grant Restricted Stock Units under the Plan to individuals who may be employees of  the Company or a Subsidiary throughout the world.  The decision is a limited decision that is  entered into upon the express assumption and condition that any grant will not economically or  otherwise bind the Company or any Subsidiary.  Consequently, the Grantee understands that this  Restricted Stock Unit is granted on the assumption and condition that this Restricted Stock Units  and any shares of Stock acquired upon vesting of this Restricted Stock Unit are not part of any  employment contract (either with the Company or any Subsidiary) and shall not be considered a  mandatory benefit, salary for any purposes (including severance compensation) or any other  right whatsoever.  In addition, the Grantee understands that this Restricted Stock Unit would not  be granted to the Grantee but for the assumptions and conditions referred to herein; thus, the  Grantee acknowledges and freely accepts that should any or all of the assumptions be mistaken  or should any of the conditions not be met for any reason, then the grant of this Restricted Stock  Units shall be null and void.  This Restricted Stock Units are a conditional right to shares of Stock and will be forfeited in the  case of the Grantee’s termination of employment.  This will be the case even if (1) the Grantee is  considered to be unfairly dismissed without good cause; (2) the Grantee is dismissed for  disciplinary or objective reasons or due to a collective dismissal; (3) the Grantee terminates  employment due to a change of work location, duties or any other employment or contractual  condition; (4) the Grantee terminates employment due to unilateral breach of contract of the  Company or any of its Subsidiaries; or (5) the Grantee’s employment terminates for any other  reason whatsoever.  Consequently, upon termination of the Grantee’s employment for any of the  reasons set forth above, the Grantee will automatically lose any rights to the unvested Restricted  Stock Units granted to him or her as of the date of the Grantee’s termination of employment, as  described in the Plan and the Award Agreement.  Notifications  Securities Law Information.  No “offer of securities to the public,” as defined under Spanish law,  has taken place or will take place in the Spanish territory in connection with the grant of the  Restricted Stock Units.  The Agreement has not been nor will it be registered with the Comisión  Nacional del Mercado de Valores, and does not constitute a public offering prospectus.  Exchange Control Information.  The Grantee must declare the acquisition and sale of shares of  Stock to the Dirección General de Comercio y Inversiones (the “DGCI”) for statistical purposes.   Because the Grantee will not purchase or sell the shares of Stock through the use of a Spanish  financial institution, the Grantee must make the declaration himself or herself by filing a D-6  form with the DGCI.  Generally, the D-6 form must be filed each January while the shares of  Stock are owned as of December 31 of each year; however, if the value of the shares of Stock or  the sale proceeds exceed €1,502,530, a declaration must be filed within one month of the  acquisition or sale, as applicable.    SWEDEN  Terms and Conditions  

 

   27  Authorization to Withhold.  The following provisions supplement Paragraph 6 of the Award  Agreement:  Without limiting the Company’s and the Service Recipient’s authority to satisfy their withholding  obligations for any Tax-Related Items as set forth in Paragraph 6 of the Award Agreement, in  accepting the Restricted Stock Units, the Grantee authorizes the Company to withhold shares of Stock  or to sell shares of Stock otherwise issuable to the Grantee upon vesting/settlement to satisfy any Tax- Related Items regardless of whether the Company and/or the Service Recipient have an obligation to  withhold any such Tax-Related Items.  

 

   28  THAILAND  Notifications  Exchange Control Information.  Thai residents realizing cash proceeds in excess of  US$1,000,000 in a single transaction from the sale of shares of Stock or dividends paid on such  shares of Stock must immediately repatriate all cash proceeds to Thailand and convert such  proceeds to Thai Baht within 360 days of repatriation or deposit the funds in an authorized  foreign exchange account in Thailand. The inward remittance must also be reported to the Bank  of Thailand on a foreign exchange transaction form. Failure to comply with these obligations  may result in penalties assessed by the Bank of Thailand.  The Grantee should consult with his or  her personal advisor prior to taking any action with respect to the remittance of proceeds into  Thailand.  The Grantee is responsible for ensuring compliance with all exchange control laws in  Thailand.  UNITED KINGDOM  Terms and Conditions  Settlement in Shares Only.  Notwithstanding any provision in the Plan or the Award Agreement,  this Award shall be settled only in shares of Stock and shall not entitle the Grantee to any cash  payment.    Responsibility for Taxes.  The following provisions supplement Paragraph 6 of the Award  Agreement:  Without limitation to Paragraph 6 of the Award Agreement, the Grantee agrees that the Grantee  is liable for all Tax-Related Items and hereby covenants to pay all such Tax-Related Items, as  and when requested by the Company or, if different, the Service Recipient or by Her Majesty’s  Revenue & Customs (“HRMC”) (or any other tax authority or any other relevant authority).  The  Grantee also agrees to indemnify and keep indemnified the Company and, if different, the  Service Recipient against any Tax-Related Items that they are required to pay or withhold or  have paid or will pay to HMRC (or any other tax authority or any other relevant authority) on the  Grantee’s behalf.  Notwithstanding the foregoing, if the Grantee is a director or executive officer of the Company  (within the meaning of Section 13(k) of the Exchange Act), the terms of the immediately  foregoing provision will not apply in case the indemnification could be viewed as a loan.  In this  case, any income tax not collected from or paid by the Grantee within ninety (90) days of the end  of the United Kingdom tax year in which the event giving rise to the Tax-Related Items occurs  may constitute a benefit to the Grantee on which additional income tax and National Insurance  contributions (“NICs”) may be payable.  The Grantee understands that the Grantee will be  responsible for reporting and paying any income tax due on this additional benefit directly to  HMRC under the self-assessment regime and for paying to the Company and/or the Service  Recipient (as appropriate) the amount of any employee NICs due on this additional benefit,  which may also be recovered from the Grantee by any of the means referred to in Paragraph 6 of  the Award Agreement.   

 

   29  Joint Election.  As a condition of the Grantee’s participation in the Plan and vesting of the  Restricted Stock Units, the Grantee shall accept any liability for secondary Class 1 NICs which  may be payable by the Company and/or the Service Recipient in connection with the Award and  any event giving rise to Tax-Related Items (the “Employer NICs”).  Without prejudice to the  foregoing, the Grantee shall enter into a joint election with the Company or the Service  Recipient, the form of such joint election being formally approved by HMRC (the “Joint  Election”), and any other required consent or elections, including any such other joint elections  as may be required between the Grantee and any successor to the Company and/or the Service  Recipient.  The Company and/or the Service Recipient may collect the Employer NICs from the  Grantee by any of the means set forth in Paragraph 6 of the Award Agreement.

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