Document:

Amendment No.3 to the UPS Savings Plan

 Exhibit 10.3(3) 
 Execution Copy 
 AMENDMENT NUMBER THREE 

TO THE 
 UPS
SAVINGS PLAN 
 AMENDMENT AND RESTATEMENT 
 EFFECTIVE AS OF DECEMBER 31, 2008 
 WHEREAS, United Parcel Service of America,
Inc. (the “Company”) and its affiliated corporations maintain the UPS Savings Plan (the “Plan”) amended and restated effective as of December 31, 2008; 

WHEREAS, the Board of Directors of the Company (“Board”) reserved the right in Section 14.1 of the Plan to amend, modify
or change the Plan from time to time; 
 WHEREAS, the Board desires to amend the Plan to (a) broaden the availability of
installment distributions, (b) reinstate the SavingsPLUS Contribution, (c) provide for the automatic enrollment in and escalation of Participant Pre-Tax Contributions for certain Participants hired before 2008, (d) change
ADP/ACP nondiscrimination testing from a prior year to a current year basis (e) make certain other clarifying changes and (f) incorporate other amendments required by law. 

NOW THEREFORE, pursuant to the authority vested in the Board of Directors of United Parcel Service of America, Inc. by Section 14.1
of the UPS Savings Plan (“Plan”), the Plan is hereby amended as follows: 
 1. Section 1.26, Entry Date, is hereby
amended, effective December 31, 2008, to read as follows: 
 1.26 Entry Date - means the date an Eligible Employee completes
his first Hour of Service with an Employer Company. 
 2. Section 3.1(b), Deemed Election, is hereby amended, effective
January 1, 2011, to read as follows: 
  

	 	(b)	Deemed Enrollment and Automatic Annual Increases. 

 (1) Deemed Enrollment Election. 
 (i) Participants Eligible to
Participate or Resume Participation on and after January 1, 2008. Subject to the rules and limitations in this Section 3.1 and in Article V, each Participant who is a Post-2007 Eligible Employee shall be deemed to have made an election
to have his or her Employer Company make Pre-Tax Contributions on his or her behalf in an amount equal to 3% of Eligible Compensation per payroll period. Notwithstanding the forgoing, a Post-2007 Eligible Employee shall not be deemed to have made a
3% Pre-Tax Contribution election if he or she 

  
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makes an Affirmative Election on or after January 1, 2008 and before the Automatic Enrollment Deadline. 
 (ii) Targeted Participants on or after January 1, 2011. Effective January 1, 2011, subject to the rules and limitations in this Section 3.1 and in Article V, each Targeted
Participant who on January 1, 2011 did not have an election in effect to have his or her Employer Company make Pre-Tax Contributions shall be deemed to have made an election to have his or her Employer Company make Pre-Tax Contributions on his
or her behalf in an amount equal to 1% of Eligible Compensation per payroll period. Notwithstanding any contrary provision in this Section 3.1(b)(1)(ii), a Targeted Participant shall not be deemed enrolled if such Targeted Participant makes an
Affirmative Election on or after January 1, 2011 and before the Automatic Enrollment Deadline. 
 (iii) Effective
Date. The deemed Pre-Tax Contribution payroll deduction election will be effective as soon as administratively practicable following the applicable Automatic Enrollment Deadline and will continue while he or she remains an Eligible Employee
unless and until he or she (i) makes an Affirmative Election, (ii) has the maximum amount of Pre-Tax Contributions for such Plan Year (taking into account the maximum Catch-Up Contributions for such Participant, if applicable) deducted,
(iii) becomes ineligible to participate in the Plan (iv) has a deemed annual increase in Pre-Tax Contributions pursuant to Section 3.1(b)(2), or (v) takes a Hardship Withdrawal under Section 9.8(c). 

(2) Deemed Annual Increase Election. 
 (i) A Participant or Targeted Participant who is deemed to have made a Pre-Tax Contribution deferral election pursuant to Section 3.1(b)(1), has not made an Affirmative Election and remains an
Eligible Employee, shall also be deemed to have elected to increase his or her Pre-Tax Contributions in 1% increments in each Plan Year following the Plan Year of automatic enrollment up to a maximum deferral rate of 6% (5% for Targeted
Participants) of Eligible Compensation. The automatic annual increase will be effective in each Plan Year following the Plan Year of automatic enrollment on the first Friday in March for Eligible Employees who are considered for a merit increase in
March and on the first Friday in June for all other Eligible Employees. 
 (ii) Each Targeted Participant who on January 1,
2011 had an election in effect to have his or her Employer Company make Pre-Tax Contributions of at least 1% but less than 5% of his or her Eligible Compensation shall be deemed to have elected to increase his or her Pre-Tax Contributions in 1%
increments in 2011 and each following Plan Year up to a maximum deferral rate of 5%. The automatic annual increase will be effective on the Automatic Enrollment Deadline and annually thereafter on the first Friday in March for Targeted Participants
who are considered for a merit increase in March and on the first Friday in June for all other Targeted Participants. 

  
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 (iii) The automatic annual increase will continue while he or she is an Eligible Employee
until he or she (i) makes an Affirmative Election, (ii) becomes ineligible to participate in the Plan or (iii) takes a Hardship Withdrawal under Section 9.8(c). 

(3) Notice of Deemed Elections. Within a reasonable period following a Post-2007 Eligible Employee’s Employment Commencement
Date, Reemployment Commencement Date, transfer from ineligible to Eligible Employee status or for a Targeted Participant, January 1, 2011 and before the applicable Automatic Enrollment Deadline, the Committee shall provide each Eligible
Employee with a notice informing him or her of his or her rights and obligations under this Section 3.1(b) including the following: (1) his or her right to make an Affirmative Election to change the deemed percentage (including 0%),
(2) how the Pre-Tax Contributions will be invested in the absence of an Affirmative Election and his or her right to change such election, and (3) the procedures for making any such elections. The Committee shall provide each Post-2007
Eligible Employee and Targeted Participant who has not made an Affirmative Election with a similar notice within a reasonable period prior to each subsequent Plan Year. 
 (4) Definitions. For purposes of this Section 3.1(b), the following phrases have the following meanings: 
 (i) Affirmative Election means an election (A) through the regular or pinless enrollment system for the Plan (I) to make, or not make, Pre-Tax Contributions, After-Tax Contributions,
Catch-Up Contributions or Roth Contributions or (II) to utilize the automatic escalation of Pre-Tax Contributions or (B) an Affirmative Investment Election as defined in Section 7.2(b). 

(ii) Automatic Enrollment Deadline means: 
 (A) For a Post-2007 Eligible Employee, the Friday immediately following the 90th day following the later of his or her (i) Employment Commencement Date, (ii) Reemployment Commencement Date, or
(iii) date of transfer into Eligible Employee status. 
 (B) For a Targeted Participant, March 4, 2011 for Targeted
Participants who are considered for a merit increase in March and the June 3, 2011 for Targeted Participants considered for a merit increase in June. 
 (iii) Post-2007 Eligible Employee means an Eligible Employee (including Eligible Employees transferred from ineligible to Eligible Employee status) with an Employment Commencement Date,
Reemployment Commencement Date, or otherwise becomes eligible to participate or resumes eligibility to participate on or after January 1, 2008. 
 (iv) Targeted Participant means each Eligible Employee (including Eligible Employees employed in Puerto Rico) who, as of January 1, 2011: 

(A) has a Employment Commencement Date or Reemployment Commencement Date prior to January 1, 2008; 

  
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 (B) has a balance credited to his or her Account greater than zero dollars ($0.00);

 (C) has a Pre-Tax Contribution deferral rate of less than 5% of Eligible Compensation; 

(D) does not have an effective election to have his or her Employer Company make Roth Contributions; and 

(E) does not have an affirmative effective election to have automatic escalation of Pre-Tax Contributions through the Plan’s
recordkeeper. 
 3. Section 3.1(d)(3) is hereby amended, effective January 1, 2011, to read as follows: 

(3) Each Puerto Rico Employee who has an Employment Commencement Date, Reemployment Commencement Date, or otherwise
becomes eligible to participate or resumes eligibility to participate on or after January 1, 2008 and, effective January 1, 2011, each Puerto Rico Employee who satisfies the requirements described in Section 3.1(b)(4)(iv) shall be
treated as a Targeted Participant and shall be subject to the deemed Pre-Tax Contribution election provisions of Section 3.1(b), Deemed Enrollment and Automatic Annual Increases, based on his or her Puerto Rico Eligible Compensation.

 4. The first paragraph of Section 3.7(a) is hereby amended, effective July 30, 2007, to insert a sentence at the end of such
paragraph to read as follows: 
 Additionally, the Roth Contribution Account shall be treated as a separate plan for purposes of
determining whether a Participant has an Account balance that exceeds one thousand dollars ($1,000). 
 5. Section 4.1(a) is hereby amended
effective as of January 1, 2011 by deleting such subsection in its entirety and replacing it with a new subsection 4.1(a) to read as follows: 
 (a) Subject to the rules and limitations set forth in this Section 4.1 and in Article 5, effective for payroll periods ending on and after January 1, 2011, an Employer Company shall make the
following SavingsPLUS Contribution, if any, for each Accounting Period on behalf of each Participant who was employed as an Eligible Employee by such Employer Company on the last day of the Accounting Period and each Participant whose last
employment as an Eligible Employee was with such Employer Company during the Accounting Period. 
 The
SavingsPLUS Contribution made on behalf of each Participant described in this Section 4.1(a) shall be equal to 
 A minus B where: 

  
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 (1) A equals 

(i) For each Employer Company listed in Appendix 4.1(a)(1)(A), zero; 

(ii) For each Employer Company listed in Appendix 4.1(a)(1)(B), 50% of his or her Pre-Tax Contributions that do not
exceed 6% of his or her Eligible Compensation for such Plan Year; 
 (iii) For each Employer Company listed in
Appendix 4.1(a)(1)(C), 
 (A) For each Participant with an Employment Commencement Date prior to January 1,
2008 who is not described in paragraph (iii)(B), 50% of his or her Pre-Tax Contributions that do not exceed 5% of his or her Eligible Compensation for such Plan Year, or 

(B) For each Participant with an Employment Commencement Date, Reemployment Commencement Date or who
is transferred from ineligible to Eligible Employee status, on or after January 1, 2008, 100% of his or her Pre-Tax Contributions that do not exceed
3  1/2% of his or her Eligible Compensation for
such Plan Year; 
 (iv) For each Employer Company listed in Appendix 4.1(a)(1)(D), the sum of 100% of his
or her Pre-Tax Contributions that do not exceed 3% of his or her Eligible Compensation for such Plan Year and 50% of his or her Pre-Tax Contributions in excess of 3% but not in excess of 6% of his or her Eligible Compensation for such Plan Year; or

 (v) For each Employer Company listed in Appendix 4.1(a)(1)(E), 

(A) For each Participant with an Employment Commencement Date prior to January 1, 2008 and who is not described in
paragraph (iii)(B), 50% of his or her Pre-Tax Contributions that do not exceed 2% of his or her Eligible Compensation for such Plan Year, or 
 (B) For each Participant with an Employment Commencement Date, Reemployment Commencement Date or is transferred from ineligible to Eligible Employee status, on or after January 1, 2008, 100% of his
or her Pre-Tax Contributions that do not exceed 1% of his or her Eligible Compensation for such Plan Year; 
 (2)
B equals the SavingsPLUS Contribution and the matching contribution (within the meaning of Code § 401(m)) under a Merged Plan previously made by any Employer Company with respect to him or her during such Plan Year. 

Effective August 1, 2002, no SavingsPLUS Contributions will be made with respect to any Catch-Up Contributions
(unless such contributions are reclassified as Pre-Tax Contributions). 

  
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 6. Section 4.1, SavingsPLUS Contributions, is hereby amended, effective January 1,
2011, by adding a new subsection 4.1(f) to read as follows: 
 (f) Repeal of Suspension of SavingsPLUS Contributions.
Effective for payroll periods ending on and after January 1, 2011, the suspension of SavingsPLUS Contributions described in Section 4.1(e) is no longer in effect. 
 7. Section 5.3(b)(3) is hereby amended, effective January 1, 2007, by inserting a new sentence at the end of such Section to read as follows: 

Refunds of excess Pre-Tax Contributions attributable to the calendar year beginning January 1, 2007, shall be adjusted for investment
gain or loss for the period between the end of such calendar year and the date the deferrals are distributed in accordance with the regulations under Code § 402(g). 
 8. Sections 5.4(a) and 5.5(a), ADP Test and ACP Test, respectively, are hereby amended, effective December 31, 2008, by substituting the word “same” for the word
“preceding” in both Sections. 
 9. Section 7.1(a) is hereby amended, effective for Plan Years beginning after December 31,
2006, to insert a new paragraph at the end of such Section to read as follows: 
 Effective for Plan Years beginning after
December 31, 2006, the Committee shall provide for at least three Investment Options in addition to the UPS Stock Fund each of which is diversified and has materially different risk and return characteristics. The Committee shall permit a
Participant to divest his or her investment in the UPS Stock Fund and reinvest an equivalent amount in other Investment Options at periodic, reasonable opportunities occurring no less frequently than quarterly. The Committee shall not impose any
restrictions or conditions with respect to the investment in the UPS Stock Fund that are not imposed on other Investment Options except as required or as are reasonably designed to ensure compliance with applicable securities laws or as otherwise
permitted under the Treasury Regulations under Code § 401(a)(35). 
 10. Section 7.8, Alternate Payees and Beneficiaries,
if hereby amended, effective for Plan Years after beginning after December 31, 2006, to read as follows: 
 Section 7.8
Alternate Payees and Beneficiaries. Solely for purposes of this Article VII, an Alternate Payee or a Beneficiary of a deceased Participant will be treated as a Participant. 
 11. Section, 9.5, Distribution Form, is hereby amended, effective May 1, 2010, to read as follows: 
 Section 9.5 Distribution Form. 
 (a) Normal Form. Distribution
of each Participant’s Account shall be made in a lump sum of the Participant’s entire Account, unless the Participant elects a partial lump sum distribution, installments under Section 9.5(b) or another distribution option available
under Appendix 14.3 as a result of a merged plan. A Participant who has a Severance from Employment may request a partial lump sum distribution of less than his 

  
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or her entire Account balance. There is no minimum amount for a partial lump sum distribution and each partial lump sum distribution is subject to a service fee established by the Committee.

 (b) Installment Options 
 (1) Prior to May 1, 2010. A Participant who has a Severance from Employment shall be eligible to receive all or a portion of his or her Account in the form of a monthly installment
distribution only if (1) he or she has at the time monthly installment payments commence at least twenty-thousand dollars ($20,000) credited to his or her Account, excluding any amounts that are invested in a Self-Managed Account or the UPS
Stock Fund and (2) has an account established at a financial institution that can accept wire transfers of monthly installment payments. A Participant shall select in accordance with procedures prescribed by the Committee or its designee the
number of monthly installment payments that he or she wants to receive; provided, however, a Participant must select a minimum of twelve (12) monthly installment payments and each monthly installment payment must be at least fifty dollars
($50). Each monthly installment payment shall be equal to the balance credited to the Participant’s Account as of the last business day of the month prior to the date of payment divided by the number of then remaining installment payments. Only
the spouse of a Participant may, as Beneficiary, elect to continue to receive monthly installment payments following the death of the Participant; any other Beneficiary shall receive the balance of the Participant’s Account in a lump sum
payment in accordance with Section 9.6(d). 
 Notwithstanding any other provision, (i) if the amount of a monthly
installment becomes less than fifty dollars ($50), installment payments will cease immediately and no further payments will be made from the Account until the Participant (or a deceased Participant’s spouse) requests a lump sum distribution and
(ii) any balance remaining in a Participant’s Account upon his or her seventieth (70th) birthday shall be paid out in a cash lump sum in accordance with Section 9.3. 

A Participant (or spouse of a deceased Participant) who begins receiving installment payments may elect to terminate such installments at
any time, and make a new election of monthly installments at any time, provided the requirements of this Section 9.5(b) are independently satisfied with respect to each such new election. 

Prior to January 1, 2007, monthly installment distributions were available if, in addition to (1) and (2) above, the
Participant had a Severance from Employment on or after attaining age fifty-five (55) and completing at least ten (10) years of service (as described in Section 1.39), from his or her Employment Commencement Date or most recent
Reemployment Commencement Date with such employer. 
 (2) On and after May 1, 2010. A Participant who has a Severance
from Employment (whether prior to, on or after May 1, 2010) shall be eligible to receive all or if he or she elects a partial lump sum distribution, 

  
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the remaining portion of his or her Account in a series of monthly installment payments only if he or she has an account at a financial institution that can accept monthly wire transfers. A
Participant may select in accordance with procedures prescribed by the Committee or its designee either (i) the amount of each monthly installment payment or (ii) the number of monthly installment payments, that he or she would like to
receive; provided, however, a Participant must select a minimum of twelve (12) monthly installment payments and the initial monthly installment payment must be at least fifty dollars ($50). 

For a Participant whose monthly installment payments began prior to May 1, 2010, monthly installment payments
will not cease if the installment payment becomes less than fifty dollars ($50) and a Participant may elect not to have his or her account paid out in a cash lump sum upon his or her seventieth (70th) birthday. 

Monthly installment payments shall cease as soon as administratively possible following the death of the Participant, unless the surviving
spouse who is the Beneficiary elects otherwise pursuant to Section 9.6(d). 
 A Participant, including a Participant who
made an installment payment election prior to May 1, 2010, may elect to terminate his or her installment election at any time. Such Participant may elect another form of distribution under this Section 9.5 at any time, provided the
requirements of this Section 9.5 are independently satisfied with respect to each such new election. 
 (3) Source of
Installments. Notwithstanding anything contrary in this § 9.5, installment payments shall not be made from the Self-Managed Account or the UPS Stock Fund. 
 (c) Source of Distribution. Distributions shall be made in accordance with procedures established by the Committee and, unless otherwise requested by the Participant, shall be made first from that
portion of his or her Account other than the Self-Managed Account or the UPS Stock Fund, second from the UPS Stock Fund and third from the Self-Managed Account. 
 12. Section 9.6(d), Payment to Beneficiary, is hereby amended, effective May 1, 2010, to read as follows: 
 (d) Payment to Beneficiary. Subject to 9.5(b), a Beneficiary’s interest in the Account of a deceased Participant will be paid to him or her in a single lump sum as soon as practicable after
the Committee determines that the person has an interest in the Account. Distribution will be completed by December 31 of the calendar year containing the fifth anniversary of the date of the Participant’s death. Notwithstanding the
forgoing, if a Participant had elected to receive monthly installment payments, his or her surviving spouse who is his or her Beneficiary may elect to continue monthly installment payments after the Participant’s death. 

  
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 13. The first paragraph of Section 9.13(a), General, is hereby amended, effective July 30, 2007,
to insert a sentence at the end of such paragraph to read as follows: 
 Additionally, the Roth Contribution Account shall be
treated as a separate plan for purposes of determining whether a Participant has an Account balance greater than $200 under this Section 9.13. 
 14. Section 3.2 of Appendix 5.2, Maximum Benefits, is hereby amended, effective for years beginning after December 31, 2008, to insert a new paragraph at the end of such Section to read as
follows: 
 Effective for years beginning after December 31, 2008, a Participant receiving a differential wage payment (as
described in Code § 414(u)(12)) shall be treated as an employee of the Employer making the differential wage payment and, for purposes of this Appendix 5.2, the differential wage payment shall be treated as Compensation. 

15. Appendix 4.1(a)(1)(E) is hereby amended, effective January 1, 2011 to read as attached. 

IN WITNESS WHEREOF, the undersigned certify that United Parcel Service of America, Inc. based upon action taken by its Board of Directors
and/or its Executive Committee has caused this Amendment Number Three to be adopted. 
  

					
	ATTEST:	 		 	 UNITED PARCEL SERVICE
 OF
AMERICA, INC.

			
	/s/ Teri P. McClure	 		 	/s/ D. Scott Davis
	Teri P. McClure	 		 	D. Scott Davis
	 Secretary
  
 Date: December 17, 2010
	 		 	 Chairman
  

Date: December 17, 2010

  
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 UPS SAVINGS PLAN 
 APPENDIX 4.1(a)(1)(E) 
 SavingsPLUS Contribution Level 

For each Participant with an Employment Commencement Date prior to January 1, 2008 and is not described below, 50% of his or her
Pre-Tax Contributions that do not exceed 2% of his or her Eligible Compensation for such Plan Year, or 
 For each Participant
with an Employment Commencement Date, Reemployment Commencement Date or is transferred from ineligible to Eligible Employee status, on or after January 1, 2008, 100% of his or her Pre-Tax Contributions that do not exceed 1% of his or her
Eligible Compensation for such Plan Year; 
 UPS Ground Freight, Inc. 

  
 10UPS Management Incentive Program Terms and Conditions

 Exhibit 10.10(3) 

UPS MANAGEMENT INCENTIVE PROGRAM 
 Terms and Conditions 
  

	1.	Establishment, Objectives and Duration. 

  

	 	1.1	Establishment of the Program and Effective Date. The Compensation Committee of the Board of Directors of United Parcel Service, Inc. (“Committee”)
hereby establishes this Management Incentive Program (“MIP”) to provide for Management Incentive Awards pursuant to Article 10 of the United Parcel Service, Inc. 2009 Omnibus Incentive Compensation Plan, as amended from time to time
(“ICP”). This document sets forth the rules under which Management Incentive Awards described in Article 10 of the ICP will be made and administered for Eligible Employees. Capitalized terms will have the meanings set forth in
Section 8 herein. 

 The MIP will be effective as of January 1, 2011 (“MIP Effective Date”).

  

	 	1.2	Objectives of the MIP. The objectives of MIP are to align incentive pay with annual performance. The MIP also aligns the interests of UPS employees and
shareowners by strengthening the link between key business objectives and incentive compensation. 

  

	 	1.3	Duration of the Program. The MIP shall commence on the MIP Effective Date and shall remain in effect, subject to the right of the Committee to amend or terminate
the MIP at any time pursuant to Section 7.3 hereof; however, in no event may a MIP Award be made after the expiration of the ICP, as described in ICP Section 1.3. 

 

	2.	Administration. 

  

	 	2.1	Authority of the Committee. The MIP will be administered by the Committee, which shall have the same power and authority to administer the MIP as it does to
administer the ICP. 

  

	 	2.2	Delegation. Except with respect to the obligations assigned to the Committee to determine awards for Management Committee Employees, including those identified
in Sections 4.1.5, 4.2.4, 5.1, 5.3, 6.3.2 and 8.5, and to amend or terminate the MIP as described in Section 7.3, the Committee may delegate its power, authority and duties as identified herein to the UPS Salary Committee or the UPS Management
Committee or any members thereof. The UPS Salary Committee shall have those powers, authority and duties expressly delegated to it herein, including, for example, to make MIP Awards to Eligible Employees who are not Management Committee Eligible
Employees, together with any other powers, authority and duties delegated to it by the Committee. 

  

	 	2.3	 Decisions Binding. All decisions of the Committee shall be final, conclusive and binding on all persons, including the Company, its
stockholders, any Eligible 

	 	 
Employee, and their estates and beneficiaries. Further, all of the decisions of the UPS Salary Committee or any other delegee of the Committee within the scope of the applicable delegation shall
be final, conclusive and binding on all persons as if made by the Committee. 

  

	3.	Eligibility for Awards. Only an Eligible Employee shall be considered for a MIP Award. The UPS Salary Committee shall have broad discretion to determine the
eligibility criteria for Eligible Employees other than Management Committee Eligible Employees. An employee who is eligible for an award under the UPS International Management Incentive Program shall not also be an Eligible Employee under the MIP
for the same Plan Year. If an employee (other than a Management Committee Eligible Employee) could be considered for either the UPS International Management Incentive Program or the MIP in the same Plan Year, the Salary Committee shall determine
which program he or she will participate in based on the employee’s status on the MIP Eligibility Date. In addition, the Salary Committee shall have complete discretion to make appropriate adjustments for employees (other than Management
Committee Eligible Employees) who transfer from an employment category covered by the UPS International Management Incentive Program to the MIP during any Plan Year. 

 

	4.	MIP Awards. The MIP Award is comprised of two types of awards, a Performance Incentive Award and an Ownership Incentive Award. 

 

	 	4.1	Performance Incentive Award. 

  

	 	4.1.1	Eligible Employees (other than Management Committee Eligible Employees). The Performance Incentive Award for each Eligible Employee (other than a Management
Committee Eligible Employee) is determined by multiplying the Eligible Employee’s Annualized Salary by the MIP Factor and the Eligible Employee’s Performance Incentive Award Target as set forth on Exhibit A. Annualized Salary and the
Performance Incentive Award Target are determined as of the MIP Record Date for the applicable Plan Year. 

  

	 	4.1.2	 Business Elements. The UPS Salary Committee shall have broad discretion to establish the business elements upon which the MIP Factor for a Plan
Year will be based and shall establish and communicate those business elements on or before the 90th day of each Plan Year. The UPS Salary Committee will make quarterly reports to the Committee regarding the business elements as described in Section 5.3. 

 

	 	4.1.3	 MIP Factor, Award Determination. The UPS Salary Committee shall have broad discretion to determine the MIP Factor for each Plan Year based on
performance with respect to the business elements described in Section 4.1.2. At the end of each Plan Year, the UPS Salary Committee will examine the performance in respect of each business element, will establish the MIP Factor for such Plan
Year and will calculate the amount of the Performance Incentive Award to each Eligible Employee (other than 

  
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a Management Committee Eligible Employee) employed on the MIP Eligibility Date and will grant the Performance Incentive Award to each such Eligible Employee. At the UPS Salary Committee’s
direction, each Eligible Employee will receive written notification of his or her award. 

  

	 	4.1.4	Minimum MIP Factor. Prior to the end of any Plan Year, the UPS Salary Committee may establish a minimum MIP Factor that will result in payment of a minimum
Performance Incentive Award for each Eligible Employee (other than a Management Committee Eligible Employee) employed on the MIP Eligibility Date for such Plan Year without regard to the performance in respect of the business elements in the final
quarter of such Plan Year. The UPS Salary Committee will communicate any such minimum MIP Factor to the Committee. 

  

	 	4.1.5	UPS Management Committee. The Committee must approve and grant the Performance Incentive Award for any Eligible Employee who is a member of the UPS Management
Committee. Further, the Performance Incentive Award for each Management Committee Eligible Employee shall be determined by the Committee in accordance with Section 5 below. 

 

	 	4.2	Ownership Incentive Award. 

  

	 	4.2.1	General. The Ownership Incentive Award for each Eligible Employee for a Plan Year is equal to the product of the Eligible Employee’s Ownership Incentive
Award Percentage as set forth on Exhibit B (based on the Eligible Employee’s classification as of the MIP Record Date for the Plan Year for which the award is made) and the value of the Shares the Eligible Employee is deemed to own as of the
last full trading day on the New York Stock Exchange (“NYSE”) for such Plan Year (or such other trading date as may be selected by the UPS Salary Committee), but not in excess of the Eligible Employee’s monthly rate of Base Salary.

  

	 	4.2.2	Deemed Ownership and Value of Shares. An Eligible Employee will be deemed to own the number of Shares equal to the sum of (i) the number of Shares deposited
in the Eligible Employee’s family group accounts, (ii) the number of his or her unvested Restricted Stock Units and RPUs, (iii) the number of his or her restricted Shares and (iv) the number of Shares held for the Eligible
Employee’s UPS Deferred Compensation Plan account. The value of a Share will be equal to the closing price on the NYSE of a share of UPS Class B common stock on the date as of which deemed ownership of Shares is determined.

  

	 	4.2.3	 Year End Determinations. At the end of each Plan Year, the UPS Salary Committee will calculate the Ownership Incentive Award for each Eligible
Employee (including each Management Committee Eligible Employee). The UPS Salary Committee will grant the Ownership Incentive Award to each Eligible Employee who is not a member of the UPS Management

  
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Committee. At the UPS Salary Committee’s direction, each Eligible Employee will receive written notification of his or her award. 

 

	 	4.2.4	UPS Management Committee. The Committee must approve and grant the Ownership Incentive Award for any Eligible Employee who is a member of the UPS Management
Committee. 

  

	 	4.3	Maximum Individual Award. 

  

	 	4.3.1	ICP Limitations. The value of the Electable Portion of the MIP Award for an Eligible Employee for any calendar year when added to the value of other cash awards
made to that Eligible Employee under the ICP in the same calendar year shall not exceed the value of 600,000 Shares. The value of the portion of the MIP Award made in RPUs to an Eligible Employee for any calendar year when added to the value of
other RPUs or Restricted Performance Shares granted under the ICP to that Eligible Employee in the same calendar year shall not exceed the value of 600,000 Shares. 

 

	 	4.3.2	Additional Management Committee Eligible Employee Limitations. The value of the Performance Incentive Award for a Management Committee Eligible Employee will not
exceed the lesser of (i) the value determined in Section 4.3.1 and (ii) the maximum award determined by the Committee for the Plan Year in accordance with Section 5 below. 

 

	 	4.4	Pro-rated Awards. The UPS Salary Committee shall have broad discretion to establish rules for making pro-rated Performance Incentive Awards to Eligible Employees
(other than Management Committee Eligible Employees) who are actively employed as full-time managers or supervisors for less than the entire Plan Year. Reasons for proration include, but are not limited to, the following: approved leaves of absence
(including, but not limited to, disability leave, workers’ compensation leave, Family and Medical Act leave, military leave or personal leave), transfer from full-time management to part-time management status, mid-year hires, temporary
assignments or death. 

  

	5.	Satisfaction of Internal Revenue Code Section 162(m) for Performance Incentive Award for Management Committee Eligible Employees. The MIP is intended to
facilitate satisfaction of the Performance-Based Exception in order to maximize the deductibility of awards made to “covered employees” within the meaning of Code Section 162(m). 

 

	 	5.1	 Performance Goals and Maximum Award. In accordance with Sections 11.2 and 11.3 of the ICP and no later than the 90th day of each Plan Year, the Committee will establish (i) the
specific performance goal or goals from the performance measures described in ICP Section 11.3 that are required to be achieved for payment of Performance Incentive Awards to Management Committee Eligible Employees for such Plan Year,
(ii) the Performance Incentive 

  
 4 

	 	 
Award Target for each Management Committee Eligible Employee based on his or her Annualized Salary as of January 1 of such Plan Year, and (iii) the maximum Performance Incentive Award
for each Management Committee Eligible Employee, which may include the establishment of a bonus pool and a maximum percentage of such pool for each Management Committee Eligible Employee. 

The UPS Salary Committee will make recommendations to the Committee regarding the performance goals and maximum awards. 

 

	 	5.2	Quarterly Reports. At least once during each quarter of the Plan Year, the UPS Salary Committee will provide information to the Committee on the actual
year-to-date performance with respect to each of the business elements established by the UPS Salary Committee and each performance goal established by the Committee for such year and such other information as the Committee deems relevant to the
exercise of its discretion under Section 5.3. 

  

	 	5.3	Committee Certification. Following the completion of each Plan Year, the UPS Salary Committee will report to the Committee actual Plan Year results with respect
to each business element and performance goal and will make recommendations to the Committee. In accordance with Section 11.4 of the ICP, the Committee shall determine and certify in writing after completion of each Plan Year and prior to the
payment of any portion of a Performance Incentive Award to a Management Committee Eligible Employee (i) that the specific performance goals identified in Section 5.1 and any other material terms applicable to the Performance Incentive
Awards have been satisfied for the Plan Year and (ii) the amount of the Performance Incentive Award for each Management Committee Eligible Employee. The Committee may decrease, but may not increase, the maximum award for a Management Committee
Eligible Employee taking into account the extent to which the performance goals were satisfied and such other factors as the Committee in its discretion chooses to apply. If the performance goals and other material terms applicable to Performance
Incentive Awards are not satisfied, no Performance Incentive Awards will be paid to Management Committee Eligible Employees. 

  

	6.	Payment of Awards. 

  

	 	6.1	Form and Timing. Except as provided in Exhibit C, the MIP Award for any Plan Year shall be paid as follows: 

 

	 	6.1.1	Electable Portion. At the election of the Eligible Employee in accordance with Section 6.2.1, one-third (one-half for Eligible Employees classified as Mid
Managers or Supervisors) of the value of the MIP Award (the “Electable Portion”) less applicable taxes will be (i) paid in cash or Shares or any combination thereof or (ii) contributed to a UPS tax-qualified defined contribution
plan (subject to the terms and conditions of that plan), in each case no later than March 15 of the immediately following Plan Year. 

  
 5 

	 	6.1.2	RPUs. The remainder of the value of the MIP Award will be paid in the form of RPUs, the value of which is equal to two-thirds (one-half for Eligible Employees
classified as Mid Managers or Supervisors) of the value of the MIP Award less applicable taxes. RPUs will be granted on or before March 15 of the immediately following Plan Year. A bookkeeping account will be maintained for RPU awards and such
account will be adjusted for dividend equivalent units each time dividends are paid on Shares while the RPUs remain outstanding and unvested by (i) multiplying the cash dividend paid per Share by the number of unvested RPUs credited to the
Eligible Employee’s account prior to adjustment for the dividend and (ii) dividing the product by the closing price on the NYSE of UPS Class B common stock on the last full trading day before the dividend is paid. 

 

	 	6.1.3	First MIP Award. Notwithstanding the foregoing, an Eligible Employee’s first MIP Award less applicable taxes will be paid no later than March 15 of the
following Plan Year entirely in Shares. 

  

	 	6.2	Elections With Respect To Electable Portion. 

  

	 	6.2.1	Cash, Shares or Qualified Plan. Except as provided in Section 6.1.3 or in Exhibit C, an Eligible Employee (other than a Management Committee Eligible
Employee) may elect in accordance with rules established by the UPS Salary Committee the extent to which the Electable Portion is paid in cash, Shares or contributed to a UPS tax-qualified defined contribution plan (subject to the terms and
conditions of that plan). A Management Committee Eligible Employee may elect in accordance with rules established by the UPS Salary Committee the extent to which the Electable Portion is paid in cash or contributed to a UPS tax-qualified defined
contribution plan (subject to the terms and conditions of that plan). Such election will be made before the date that the Electable Portion is scheduled to be paid and within the period established by the UPS Salary Committee for such elections. Any
portion elected to be contributed to a tax-qualified plan that cannot be contributed to that plan because of the limitations on contributions to that plan will be paid to the Eligible Employee in cash. 

 

	 	6.2.2	UPS Deferred Compensation Plan. Prior to the beginning of the Plan Year during which a MIP Award is earned, Eligible Employees who are eligible to make deferral
elections under the UPS Deferred Compensation Plan may elect to defer all or a portion of the Electable Portion of any award for such Plan Year in accordance with the terms of the UPS Deferred Compensation Plan. 

  
 6 

	 	6.3	Vesting. 

  

	 	6.3.1	Electable Portion. The Electable Portion vests on the MIP Eligibility Date for the Plan Year for which the MIP Award is made provided the Eligible Employee is
continuously employed by the Company or an affiliate through such date. However, the UPS Salary Committee may establish rules that provide for vesting of the Electable Portion at other dates or under other circumstances for Eligible Employees who
are not Management Committee Eligible Employees. 

  

	 	6.3.2	RPUs. Except as provided in Exhibit C, RPUs will vest 20% per year over 5 years with the first 20% vesting on January 15 of the year following the Plan
Year in which the grant was made and thereafter 20% will vest on each subsequent January 15 provided the Eligible Employee remains continuously employed with the Company or an affiliate through such date. Shares attributable to the vested
portion of an RPU will be transferred to the Eligible Employee no later than March 15 immediately following the end of the Plan Year in which vesting occurs. If employment terminates by reason of Disability or Retirement, the then unvested
portion of the RPU will be fully vested, but Shares will be transferred to the former Eligible Employee at the rate of 20% per year as if the former Eligible Employee had continued to be employed with the Company or an affiliate. If employment
terminates by reason of death, the unvested portion of the RPU award will vest completely upon the date of death and Shares attributable to the vested portion will be transferred to the estate of a deceased Eligible Employee within 90 days of the
date of death. The UPS Salary Committee shall have broad discretion to vary the vesting terms of an RPU for an Eligible Employee who became an Employee as a result of an acquisition or a merger; provided, however, that any such recommendation with
respect to an Eligible Employee who is a member of the UPS Management Committee must be approved by the Committee. 

  

	 	6.4	Tax Withholding. MIP Awards will be reduced for applicable taxes or the Eligible Employee shall remit taxes in accordance with Article 15 of the ICP.

  

	7.	Miscellaneous. 

  

	 	7.1	Awards Subject to the Terms of the ICP. MIP Awards are subject to the terms of the ICP. 

 

	 	7.2	 Section 409A Compliance. Each MIP Award is intended either to be exempt from Section 409A or to comply with Section 409A. The
Electable Portion is intended to be exempt from Section 409A as a short term deferral. To the extent that benefits provided under RPUs constitute deferred compensation for purposes of Section 409A and to the extent that deferred
compensation is payable upon a “separation from service” as defined in Section 409A, then if the Eligible 

  
 7 

	 	 
Employee is a “specified employee” within the meaning of Section 409A(a)(2)(B)(i) of the Code, to the minimum extent required by Section 409A of the Code, no amount of
deferred compensation shall be paid or transferred to the Eligible Employee as a result of the Eligible Employee’s separation from service until the date which is the earlier of (i) the expiration of the six month and one day period
measured from the date of the Eligible Employee’s separation from service or (ii) the date of the Eligible Employee’s death (the “Delay Period”). All amounts subject to the Delay Period shall be transferred to the Eligible
Employee promptly after the Delay Period. 

  

	 	7.3	Amendment and Termination. The Committee may amend, alter, suspend or terminate the MIP and any award granted under the MIP at any time subject to the terms of
the ICP; provided, however, that the Committee shall not have the power to make any amendment to the MIP or the terms of any Performance Incentive Award that would cause a Performance Incentive Award to a Management Committee Eligible Employee to
fail to qualify for the Performance-Based Exception. The UPS Salary Committee shall have the authority to amend Exhibit C from time to time. Any amendment to Exhibit C shall be in writing, signed by all members of the UPS Salary Committee. A
copy of any such amendment to Exhibit C shall be provided to the Committee and kept with the records of the MIP. 

  

	8.	Definitions. Except as set forth below, capitalized terms will have the meanings set forth in the ICP. 

 

	 	8.1	Annualized Salary. For each Plan Year, an Eligible Employee’s monthly rate of Base Salary determined as of the MIP Record Date multiplied by 12.

  

	 	8.2	Base Salary. The annual or monthly rate, as applicable, of an Eligible Employee’s base salary as determined as of the MIP Record Date of the Plan Year for
which the MIP Award is made or, if earlier, the date of death. 

  

	 	8.3	Committee. The Committee as defined in Section 1.1. 

  

	 	8.4	Company. United Parcel Service, Inc. 

  

	 	8.5	Disability. Disability as defined in the long-term disability plan of the Company or an affiliate under which the Eligible Employee is eligible for coverage or
if there is no such plan, disability as determined by the UPS Salary Committee in its discretion for an Eligible Employee who is not a Management Committee Eligible Employee and by the Committee in its discretion for a Management Committee Eligible
Employee. 

  

	 	8.6	Electable Portion. The portion of the MIP Award described in Section 6.1.1. 

 

	 	8.7	 Eligible Employee. For each Plan Year, (i) an Employee (other than a Management Committee Eligible Employee) who is classified at the
supervisor level or above on the MIP Record Date and satisfies such other eligibility criteria 

  
 8 

	 	 
as may be developed from time to time by the UPS Salary Committee who is recommended by his or her managers and approved by the UPS Salary Committee and (ii) a Management Committee Eligible
Employee. 

  

	 	8.8	ICP. The United Parcel Service, Inc. 2009 Omnibus Incentive Compensation Plan, as amended from time to time. 

 

	 	8.9	Management Committee Eligible Employee. For any Plan Year, an Employee who is a member of the UPS Management Committee as of January 1 of that Plan Year. An
Employee who becomes a member of the UPS Management Committee after January 1 will be treated as an Eligible Employee under Section 8.7(i) for the Plan Year in which he or she first becomes a member of the UPS Management Committee.

  

	 	8.10	Management Incentive Award. The awards described in Article 10 of the ICP. 

 

	 	8.11	MIP. The UPS Management Incentive Program, as amended from time to time. 

 

	 	8.12	MIP Award. The Performance Incentive Award and the Ownership Incentive Award. 

 

	 	8.13	MIP Effective Date. The date described in Section 1.1. 

  

	 	8.14	MIP Eligibility Date. The last full business day of the Plan Year. 

  

	 	8.15	MIP Factor. For each Plan Year, the factor (expressed as a percentage) determined by the UPS Salary Committee pursuant to Section 4.1.3. to reflect
performance with respect to the business elements identified for the Plan Year. 

  

	 	8.16	MIP Record Date. For each Plan Year, October 1 (or such other date as may be selected by the UPS Salary Committee). 

 

	 	8.17	NYSE. New York Stock Exchange. 

  

	 	8.18	Ownership Incentive Award. The award described in Section 4.2. 

 

	 	8.19	Ownership Incentive Award Percentage. The Ownership Incentive Award Percentage described in Exhibit B. 

 

	 	8.20	Performance Incentive Award. The award described in Section 4.1. 

 

	 	8.21	Performance Incentive Award Target. The Performance Incentive Award Target described in Exhibit A. 

 

	 	8.22	Plan Year. Calendar year, January 1 - December 31. 

  

	 	8.23	RPU. Restricted Performance Unit. 

  

	 	8.24	Shares. Shares of the Class A common stock of the Company. 

  
 9 

 EXHIBIT A 

 

					
	 CLASSIFICATION
  

As of MIP Record Date of the
 Plan Year
for which the award is
 made.
	  	PERFORMANCE INCENTIVE
AWARD TARGET	 
	 CEO*
	  	 	165	% 
	 Management Committee*
	  	 	130	% 
	 Region Manager
	  	 	90	% 
	 District Manager
	  	 	85	% 
	 Region Staff Manager
	  	 	75	% 
	 District Staff Manager
	  	 	60	%** 
	 Mid Manager
	  	 	34	%** 
	 Supervisor
	  	 	17	%** 

  

	*	For Management Committee Eligible Employees, classification is determined on January 1. 

	**	Supervisors, Mid Managers and District Staff Managers in selected business units or sales management positions may have different Performance Incentive Award Targets.
See Exhibit C. 

  
 10 

 EXHIBIT B 

 

					
	 CLASSIFICATION
  

As of MIP Record Date
 of the Plan Year
for
 which the award is
 made.
	  	OWNERSHIP
INCENTIVE
AWARD
PERCENTAGE	 
	 CEO
	  	 	1.25	% 
	 Management Committee
	  	 	1.50	% 
	 Region Managers
	  	 	1.75	% 
	 District Managers
	  	 	2.00	% 
	 Region Staff Managers
	  	 	2.25	% 
	 District Staff Managers
	  	 	2.50	% 
	 Mid Managers
	  	 	3.00	% 
	 Supervisors
	  	 	3.50	% 

 An Ownership Incentive Award will not
exceed the Eligible Employee’s monthly rate of Base Salary determined as of the MIP Record Date for such Plan Year. 

  
 11 

 EXHIBIT C 

EXCEPTIONS 

Section 6.1. Following are the exceptions to Section 6.1: 
 SCS Forwarding Middle Market Sales. For Eligible Employees classified as SCS Forwarding Middle Market Sales, the MIP Award for any Plan Year shall be paid as follows: Approximately one-half of the
value of the MIP Award (the “Electable Portion”) will be (i) paid in cash through the Sales Incentive Plan (“SIP”) or (ii) contributed to a UPS tax-qualified defined contribution plan (subject to the terms and
conditions of that plan), in each case no later than March 15 of the immediately following Plan Year. The remainder of the value of the MIP Award will be paid in the form of RPUs granted on or before March 15 of the immediately following
Plan Year. Notwithstanding the foregoing, an Eligible Employee’s first MIP Award will be paid no later than March 15 of the following Plan Year approximately one-half in cash through the SIP and one-half in Shares. 

UPS Freight Sales. For Eligible Employees classified as UPS Freight Sales, the MIP Award for any Plan Year shall be paid as
follows: Approximately three-fourths of the value of the MIP Award (the “Electable Portion”) will be (i) paid in cash through the Sales Incentive Plan (“SIP”) or (ii) contributed to a UPS tax-qualified defined
contribution plan (subject to the terms and conditions of that plan), in each case no later than March 15 of the immediately following Plan Year. The remainder of the value of the MIP Award will be paid in the form of RPUs granted on or before
March 15 of the immediately following Plan Year. Notwithstanding the foregoing, an Eligible Employee’s first MIP Award will be paid no later than March 15 of the following Plan Year approximately three-fourths in cash through the SIP
and one-quarter in Shares. 
 Special Rule for 2011 Award. For each Eligible Employee (other than a Management Committee
Eligible Employee), one-half of the portion of the target Performance Incentive Award for the 2011 Plan Year that would be paid as the Electable Portion in 2012 if performance is achieved at target level (not to exceed the Eligible Employee’s
monthly rate of Base Salary) will be paid to the Eligible Employee in cash in 2011. The Electable Portion of the Eligible Employee’s actual 2011 MIP Award will be reduced by the amount of cash paid to or on behalf of the Eligible Employee in
2011. 
 Section 6.2. Following are the exceptions to Section 6.2: 

SCS Forwarding Middle Market Sales. Eligible Employees classified as SCS Forwarding Middle Market Sales are not entitled to elect
to have their Electable Portion paid in Shares. 
 UPS Freight Sales. Eligible Employees classified as UPS Freight Sales
are not entitled to elect to have their Electable Portion paid in Shares. 
 Special Rule for 2011 Award. Eligible
Employees are not entitled to elect Shares for that portion of the 2011 MIP Award paid in 2011. 

  
 12 

 Section 6.3.2 Following are the exceptions to Section 6.3.2: 

For an Eligible Employee who first became an Employee of the Company or an affiliate as a result of being an employee of a business that
was acquired by the Company or an affiliate prior to 2011, if employment terminates for any reason at or after age 55 with 3 years of service, the then unvested portion of the Eligible Employee’s RPU will be fully vested, but Shares will be
transferred to the former Eligible Employee at the rate of 20% per year as if the former Eligible Employee continued to be employed with the Company or an affiliate. 
 For Eligible Employees who are employed in Canada, RPUs will vest 20% per year for the first two years beginning on January 15 of the year following the Plan Year in which the grant was made and
the remaining 60% will vest on January 15 of the Plan Year following the Plan Year that includes the second anniversary of the grant provided that the Eligible Employee remains continuously employed with the Company or an affiliate through each
such date. 
 Exhibit A. Following are the exceptions to Exhibit A: 

District Staff Managers may have a Performance Incentive Award Target from 50%-60%. 

Mid Managers may have a Performance Incentive Award Target from 17%-34%. 

Supervisors may have a Performance Incentive Award Target from 9%-17%. 

  
 13

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