Document:

exv10w1b

 

Exhibit 10.1b

Execution Copy

FIRST AMENDMENT

     THIS FIRST AMENDMENT (the “Amendment”) is made and entered into effective as of February 22,
2008 (the “Effective Date”) by and between NORMANDY LEXINGTON ACQUISITION, LLC, a Delaware limited
liability company (“Landlord”) and GOMEZ, INC., a Delaware corporation (“Tenant”). All capitalized
terms not defined in this Amendment have the respective meaning as set forth in the Original Lease.

RECITALS

	A.	 	Landlord and Tenant are parties to that certain Office Lease Agreement dated as of December
11, 2006 (the “Original Lease”) by and between Landlord and Tenant. Pursuant to the Original
Lease, Tenant currently leases certain premises located on the third floor of the “building 3”
portion of the building located at 10 Maguire Road, Lexington, Massachusetts 02421 (the
“Building”), which premises contain approximately 26,058 rentable square feet of office space
(“Original Premises”).

	B.	 	Tenant has requested that Landlord lease to Tenant an additional 10,751 rentable square feet
on the first floor of the “building 4” portion of the Building, as more particularly shown on
Exhibit A-1, attached hereto and incorporated herein (the “Expansion Premises”) and
that the Original Lease be appropriately amended, and Landlord is willing to do the same on
the following terms and conditions.

     NOW, THEREFORE, in consideration of the above recitals which by this reference are
incorporated herein, the mutual covenants and conditions contained herein and other valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, Landlord and Tenant
agree as follows:

	1.	 	Expansion Premises.

	 	1.01.	 	Commencing on the later to occur of (a) the date Landlord delivers possession
of the Expansion Premises to Tenant in the condition set forth in Section 1.02 below
and (b) March 1, 2008 (the “Expansion Premises Commencement Date”) and ending on July
31, 2009 (the “Expansion Premises Expiration Date”):

	 	(a)	 	the Expansion Premises shall be added to the Original Premises,
and together they shall constitute the “Premises” for all purposes under the
Lease, and
	 
	 	(b)	 	the Rentable Square Footage of the Premises, as defined in
Section 1.2 of the Original Lease, shall be deemed to be 36,809 rentable square
feet. The Expansion Premises shall be leased to Tenant subject to all of the
terms and conditions of the Original Lease, as amended by this Amendment.

	 	 	 	The period commencing on the Expansion Premises Commencement Date and ending on
Expansion Premises Expiration Date shall be referred to herein as the “Expansion
Premises Term”.

/s/ RD

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	 	1.02.	 	Landlord shall deliver the Expansion Premises to Tenant vacant, broom clean
and free of all personal property and debris, but otherwise in their “as-is” condition,
and, except for Substantial Completion of the Landlord Work set forth in Section 1.03
below, the Expansion Premises are accepted by Tenant in “as is” condition and
configuration without any representations or warranties by Landlord. By taking
possession of the Expansion Premises, Tenant agrees that the Expansion Premises are in
good order and satisfactory condition, except for Punch List items and latent defects.
The foregoing notwithstanding, Landlord shall continue to be responsible for its
maintenance and repair obligations set forth in Section 9.2 of the Original Lease.
Landlord shall not be liable for a failure to deliver possession of the Expansion
Premises or any other space due to the holdover or unlawful possession of such space by
another party. As used herein, “Substantial Completion” shall mean that (i) a
certificate of occupancy has been issued by the Town of Lexington, if required for
occupancy, and (ii) all Landlord Work has substantially been performed, other than any
details of construction, mechanical adjustment or any other similar matter, the
non-completion of which does not materially interfere with Tenant’s use and occupancy
of the Expansion Premises.
	 
	 	1.03.	 	Any tenant improvement work to the Expansion Premises and/or the Building 4
ROFO Space (defined below) by Tenant shall be performed in accordance with the Tenant
Work Letter attached hereto as Exhibit B and otherwise in compliance with the
terms of the Lease (including without limitation Section 9.3 of the Original Lease),
Notwithstanding the foregoing, prior to delivery of the Expansion Premises, Landlord
shall, at Landlord’s sole cost and expense, construct a Building-standard men’s
restroom, women’s restroom and kitchenette in the location shown on Exhibit A-1 using
Building-standard construction methods, materials and finishes (the “Landlord Work”).

	2.	 	Base Rent Additional Rent and Electrical Service for Expansion Premises.

	 	2.01.	 	Commencing on the Expansion Premises Commencement Date and continuing through
the end of the Expansion Premises Term:

	 	(a)	 	Tenant shall pay Landlord, without any setoff or deduction,
unless expressly set forth in the Lease, monthly Base Rent for the Expansion
Premises in the amount of $27,549.44 ($30.75/rsf) at the same time and
manner as required for Base Rent under the Original Lease; provided,
however, that Tenant’s monthly Base Rent for the Expansion Premises shall
be abated for the first thirty (30) days of the Expansion Premises Term and
Base Rent for any partial month shall be appropriately pro-rated;
	 
	 	(b)	 	Tenant’s Pro Rata Share with respect to the Expansion Premises
shall be 3.77%;
	 
	 	(c)	 	the Base Year for Taxes with respect to the Expansion Premises
shall be Fiscal Year 2008 (i.e., July 1, 2007 to June 30, 2008) and the
Base Year

/s/ RD

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	 	 	 	for Expenses with respect to the Expansion Premises shall be Calendar
Year 2008; and
	 
	 	(d)	 	Tenant shall pay Tenant’s Pro Rata Share of Taxes and Expenses
with respect to the Expansion Premises in accordance with Exhibit B of the
Original Lease and at the same time and manner as required for Tenant’s Pro
Rata Share of Taxes and Expenses with respect to the Original Premises as set
forth in the Original Lease.

	 	2.02.	 	Electricity shall be distributed to the Expansion Premises either by the
electric utility company selected by Landlord to provide electricity service for the
Building or, at Landlord’s option, by Landlord; and Landlord shall permit Landlord’s
wires and conduits, to the extent available, suitable and safely capable, to be used
for such distribution. If and so long as Landlord is distributing electricity to the
Expansion Premises, Tenant shall obtain all of its electricity from Landlord and shall
pay all of Landlord’s charges as Additional Rent, which charges shall be based on meter
readings from a submeter to the Expansion Premises. All electricity used during the
performance of janitorial service, or the making of any alterations or repairs in or to
the Expansion Premises, or the operation of any special air conditioning system serving
the Expansion Premises, shall be paid by Tenant. Landlord reserves all rights with
respect to electrical service to the Expansion Premises set forth in the Original
Lease.

	3.	 	Right of First Offer.

	 	3.01.	 	Subject to the terms and conditions set forth below, Tenant shall have a
one-time “Right of First Offer” to lease the entire 32,291 rentable square feet of the
first (1st) floor of the section of the Building known as “building 4” (as
more particularly shown on Exhibit C attached hereto, the “Building 4 ROFO
Space”) for a term which shall be coterminous with the Term for the Original
Premises then in effect at the Fair Market Rent (as defined in Section 3.04 below),
provided, however, that (i) with respect to Building 4 ROFO Space A (defined
below), the rent shall be no less than the fully escalated rent paid by Tenant in the
Original Premises at the time of Tenant’s Acceptance Notice (defined below) and (ii)
with respect to the entire Building 4 ROFO Space, Tenant shall have an improvement
allowance in an amount not to exceed $484,365 ($15.00 per rsf) which may be applied to
Tenant’s hard costs and design costs for Tenant’s initial fit-up of the Building 4 ROFO
Space subject to the terms of Exhibit B hereof (the “ROFO Space Allowance”).
Up to $96,873 ($3.00 per rsf) of the ROFO Space Allowance may be applied to
telecommunications and data cabling. As used herein, “Building 4 ROFO Space A”
shall mean that portion of the Building 4 ROFO Space that is the Expansion Premises
(10,751 rsf), and “Building 4 ROFO Space B” shall mean the remaining portion of
the Building 4 ROFO Space (21,540 rsf) which is currently subject to the Imprivata
Lease (defined below). Any such Right of First Offer shall provide that Base Rent for
Building 4 ROFO Space shall commence forty-five (45) days after delivery of possession
of the Building 4 ROFO Space B to the Tenant; subject to the requirement that Tenant

/s/ RD

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	 	 	 	has submitted to the Landlord prior to the delivery of possession of the Building 4
ROFO Space plans for approval by Landlord of work to be performed by Tenant as
contemplated by the terms of Exhibit B (the intent being that such delayed Base Rent
commencement is to provide an opportunity to perform Tenant Improvements to the
Building 4 ROFO Space).

	 	3.02.	 	Tenant’s Right of First Offer for the Building 4 ROFO Space is (i) subject to
the rights of the tenant under Landlord’s currently existing lease (21,540 rsf) with
Imprivata, Inc. (the “Imprivata Lease”) in Building 4 ROFO Space B and (ii)
contingent upon the tenant under the Imprivata Lease not exercising its right to extend
the term of the Imprivata Lease. In the event Landlord receives written notice from
the tenant under the Imprivata Lease on or before September 30, 2008 that it is
exercising its right to extend, Tenant’s Right of First Offer with respect to the
Building 4 ROFO Space shall be void and of no further force or effect.
	 
	 	3.03.	 	In the event Landlord does not receive written notice from the tenant under
the Imprivata Lease on or before September 30, 2008 that it is exercising its
right to extend, Landlord will notify Tenant in writing on or before October 7,
2008 (the “ROFO Notice”). The ROFO Notice shall specify Landlord’s
estimate of the Fair Market Rent for such ROFO Space (as set forth in Section 3.01
above) and the date of availability of Building 4 ROFO Space B (the “Estimated
Building 4 ROFO Space B Commencement Date”). Tenant will notify Landlord in
writing (“Tenant’s Acceptance Notice”) within ten (10) business days of receipt
of the ROFO Notice from Landlord if Tenant wishes to lease the Building 4 ROFO Space
from Landlord on the terms and conditions so specified. If Tenant timely delivers
Tenant’s Acceptance Notice, Landlord and Tenant shall execute an amendment to this
Lease incorporating the Building 4 ROFO Space into the Premises upon the terms
contained in the ROFO Notice within ten (10) business days of delivery of Tenant’s
Acceptance Notice. If Tenant does not timely deliver Tenant’s Acceptance Notice, or
fails to timely execute a lease agreement for the Building 4 ROFO Space (subject to
determination of Fair Market Rent pursuant to Section 3.04 below), Tenant shall be
deemed to have waived its rights with respect to the Building 4 ROFO Space and Landlord
shall be entitled to lease all or any portion of the Building 4 ROFO Space to any third
party or parties on such terms and conditions, including, without limitation, options
to extend the term of such lease and/or expand the premises under such lease, and for
such rent as Landlord determines, all in its sole discretion, and Tenant’s Right of
First Offer with respect to the Building 4 ROFO Space shall be void and of no further
force or effect. The terms of any such Building 4 ROFO shall provide that Rent shall
commence for the Building 4 ROFO Space upon the earlier of (i) forty-five (45) days
following Landlord’s delivery of the Building 4 ROFO Space to Tenant and (ii) Tenant’s
occupancy of the Building 4 ROFO Space for business purposes.
	 
	 	3.04.	 	“Fair Market Rent” for the Building 4 ROFO Space shall mean, subject
to Section 3.01 above, the anticipated rent for the Building 4 ROFO Space as of the
commencement of the term of the Building 4 ROFO Space under market

/s/ RD

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	 	 	 	conditions then existing. No later than the one (1) month after Tenant’s Acceptance
Notice, Landlord shall notify Tenant of Landlord’s estimate of the Fair Market Rent.
No later than fifteen (15) days after such notification, Tenant may dispute
Landlord’s estimate of Fair Market Rent upon written notice thereof to Landlord
which written notice shall contain Tenant’s estimate of the Fair Market Rent. If
Tenant disputes Landlord’s estimate of Fair Market Rent within such fifteen (15) day
period, then the Fair Market Rent shall be determined by agreement between Landlord
and Tenant during the next thirty (30) day period (the “Discussion Period”),
but if Landlord and Tenant are unable to agree upon the Fair Market Rent during the
Discussion Period, then the Fair Market Rent shall be determined by the
determination of a board of three (3) M.A.I. appraisers as hereafter provided, each
of whom shall have at least five (5) years experience in the Lexington office rental
market and each of whom is hereinafter referred to as “appraiser”. Tenant and
Landlord shall each appoint one such appraiser and the two appraisers so appointed
shall appoint the third appraiser (the “Neutral Appraiser”) which Neutral
Appraiser shall have no then-existing relationship with Landlord or Tenant. The
cost and expenses of each appraiser appointed separately by Tenant and Landlord
shall be borne by the party who appointed the appraiser. The cost and expenses of
the third appraiser shall be shared equally by Tenant and Landlord. Landlord and
Tenant shall appoint their respective appraisers no later than fifteen (15) days
after the expiration of the Discussion Period and shall designate the appraisers so
appointed by notice to the other party. The two appraisers so appointed and
designated shall appoint the Neutral Appraiser no later than fifteen (15) days after
the end of the Discussion period and shall designate such appraiser by notice to
Landlord and Tenant. The Neutral Appraiser shall then choose either the Landlord’s
estimate of Fair Market Rent or the Tenant’s estimate of Fair Market Rent as the
Fair Market Rent of the Building 4 ROFO Space and shall notify Landlord and Tenant
of its determination no later than sixty (60) days after the end of the Discussion
Period. The Fair Market Rent of the subject space determined in accordance with the
provisions of this Section, further subject to the provisions of Section 3.01, shall
be deemed binding and conclusive on Tenant and Landlord. Notwithstanding the
foregoing, if either party shall fail to appoint its appraiser within the period
specified above (such party referred to hereinafter as the “failing party”) the
other party may serve notice on the failing party requiring the failing party to
appoint its appraiser within ten (10) days of the giving of such notice and if the
failing party shall not respond by appointment of its appraiser within said ten (10)
day period, then the appraiser appointed by the other party shall be the sole
appraiser whose choice of either the Landlord’s or the Tenant’s estimate of Fair
Market Rent shall be binding and conclusive upon Tenant and Landlord. All times set
forth herein are of the essence.

	 	3.05.	 	Notwithstanding any contrary provision of this Paragraph 3 or any other
provision of the Lease, the Right of First Offer set forth herein and any exercise by
Tenant of the Right of First Offer shall be void and of no effect unless on the date of
Landlord’s receipt of the Tenant’s Acceptance Notice and on the commencement date of
the amendment for the Building 4 ROFO Space (i) the Lease is in full

/s/ RD

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	 	 	 	force and effect and (ii) no Default of Tenant has occurred under the Lease which
remains continuing and uncured after any applicable notice and opportunity to cure,
and (iii) except for Permitted Transfers or sublets of less than twenty-five (25%)
percent of the Premises, Tenant shall not have assigned the Lease, and there shall
not be any sublease or subleases in effect as of the commencement of the term of the
Building 4 ROFO Space.

	 	3.06.	 	In the event the Building 4 ROFO Space becomes part of the Premises pursuant
to this Section 3, Tenant’s exercise of its Extension Term pursuant to Paragraph A of
Exhibit F of the Original Lease shall include the Building 4 ROFO Space.
	 
	 	3.07.	 	Landlord shall not be liable for a failure to deliver possession of Building 4
ROFO Space B on the Estimated Building 4 ROFO Space B Commencement Date due to the
holdover or unlawful possession of such space by another party. If for any reason
whatsoever, Landlord is unable to deliver possession of Building 4 ROFO Space B to
Tenant on or prior to Estimated Building 4 ROFO Space B Commencement Date, then this
Lease shall remain in full force and effect and the commencement date for Base Rent,
Taxes and Expenses with respect to Building 4 ROFO Space B only shall automatically be
adjusted forward on a day-for-day basis until the date on which Landlord delivers
possession of Building 4 ROFO Space B to Tenant.

	4.	 	Parking. Landlord and Tenant acknowledge that during the Expansion Premises Term
Tenant shall continue to have non-reserved vehicle access to the parking lot located adjacent
to the Building at a ratio of three and one-half (3.5) vehicle spaces per each one thousand
(1,000) rentable square feet of the Premises subject to the terms and conditions set forth in
the Original Lease, including without limitation Paragraph C of Exhibit F of the Original
Lease.

	5.	 	Miscellaneous.

	 	5.01.	 	This Amendment and the attached exhibits, which are hereby incorporated into
and made a part of this Amendment, set forth the entire agreement between the parties
with respect to the matters set forth herein. There have been no additional oral or
written representations or agreements. Under no circumstances shall Tenant be entitled
to any Rent abatement, improvement allowance, leasehold improvements, or other work to
the Premises, or any similar economic incentives that may have been provided Tenant in
connection with entering into the Lease, unless specifically set forth in this
Amendment.
	 
	 	5.02.	 	Except as herein modified or amended, the provisions, conditions and terms of
the Lease shall remain unchanged and in full force and effect.
	 
	 	5.03.	 	In the case of any inconsistency between the provisions of the Original Lease
and this Amendment, the provisions of this Amendment shall govern and control.
	 
	 	5.04.	 	Submission of this Amendment by Landlord is not an offer to enter into this
Amendment but rather is a solicitation for such an offer by Tenant. Landlord

/s/ RD

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	 	 	 	shall not be bound by this Amendment until Landlord has executed and delivered the
same to Tenant.

	 	5.05.	 	The capitalized terms used in this Amendment shall have the same definitions
as set forth in the Lease to the extent that such capitalized terms are defined therein
and not redefined in this Amendment.
	 
	 	5.06.	 	Tenant represents that it has dealt directly with and only with the Broker (as
defined in the Original Lease) as a broker in connection with this Amendment. Tenant
shall indemnify and hold Landlord and the Landlord Related Parties (as defined in the
Original Lease) harmless from all claims of any other brokers claiming to have
represented Tenant in connection with this Amendment. Landlord shall indemnify and
hold Tenant and the Tenant Related Parties (as defined in the Original Lease) harmless
from all claims of any brokers claiming to have represented Landlord in connection with
this Amendment.
	 
	 	5.07.	 	Landlord shall be solely responsible for payment of each of the broker fees
from Tenant’s Broker and/or Landlord’s Broker upon terms established between the
Landlord and the brokers.
	 
	 	5.08.	 	All times set forth herein are of the essence.
	 
	 	5.09.	 	Each signatory of this Amendment represents hereby that he or she has the
authority to execute and deliver the same on behalf of the party hereto for which such
signatory is acting.
	 
	 	5.10.	 	The Amendment may be executed in one or more counterparts, each of which shall
be deemed an original and all of which, when taken together, shall constitute one and
the same instrument.

[signatures on following page]

/s/ RD

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     IN WITNESS WHEREOF, Landlord and Tenant have duly executed this Amendment as of the day and
year first above written.

	 	 	 	 	 	 	 
	WITNESS/ATTEST:	 	LANDLORD:
	 
	 	 	 	 	 	 
	 	 	 	 	NORMANDY LEXINGTON ACQUISITION, LLC, a Delaware

limited liability company
	 
	 	 	 	 	 	 
	/s/ Laura Allen 
	 	By:	 	/s/ Raymond P. Trevisan 
	 	 	 	 	 
	 
	 	 	 	 	 	 
	Name (print) 

	Laura Allen 	 	Name:	 	Raymond P. Trevisan 
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	 

	 	 	 	Title:	 	Vice President 
	 	 	 	 	 
	 
	 	 	 	 	 	 
	Name (print)
	 	 	 	 	 
	 

	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	WITNESS/ATTEST:	 	TENANT:
	 
	 	 	 	 	 	 
	 	 	 	 	GOMEZ, INC., a Delaware corporation
	 
	 	 	 	 	 	 
	/s/ Ellen Murphy	 	By:	 	/s/ R. Darer
	 	 	 	 	 
	 
	 	 	 	 	 	 
	Name (print)

	Ellen Murphy
	 	Name:
	 	R. Darer
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	 

	 	 	 	Title:
	 	VP and CFO
	 	 	 	 	 
	 
	 	 	 	 	 	 
	Name (print)

	 	 	 	 	3/12/08
	 

	 	 	 	 	 	 

/s/ RD

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EXHIBIT A-1

PLAN OF EXPANSION PREMISES

/s/ RD

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EXHIBIT B

TENANT WORK LETTER

This Exhibit is attached to and made a part of the First Amendment by and between NORMANDY
LEXINGTON ACQUISITION, LLC, a Delaware limited liability company (“Landlord”) and GOMEZ,
INC., a Delaware corporation (“Tenant”) for certain space in the Building located at 10
Maguire Road, Lexington, Massachusetts 02421.

1. General.

1.1 Purpose. This Tenant Work Letter sets forth the terms and conditions governing
Tenant’s construction of tenant improvements to be installed in the Expansion Premises and the
Building 4 ROFO Space to the extent same becomes a part of this Lease (the “Tenant
Improvements”).

1.2 Construction Representatives. Prior to commencement of construction hereunder, each of
Landlord and Tenant shall designate a representative (“Representative”) who shall act for
Landlord and Tenant, as the case may be, in all matters regarding Tenant Improvements.

All inquiries, requests, instructions, authorizations or other communications with respect to the
Tenant Improvements shall be made to Landlord’s Representative or Tenant’s Representative, as the
case may be. Authorizations made by Tenant’s Representative shall be binding and Tenant shall be
responsible for all costs authorized by Tenant’s Representative. Either party may change its
Representative at any time by written notice to the other party. Landlord shall not be obligated
to respond to or act upon any plan, drawing, change order approval or other matter relating to the
Tenant Improvements until it has been executed by Tenant’s Representative,

2. Landlord Work; Labor Harmony. Tenant acknowledges and agrees that in the event any
portion of the construction of the Tenant Improvements interferes with, or in the reasonable
judgment of Landlord may interfere with, the construction of any work to be performed by Landlord
in the Building during construction of the Tenant Improvements, in all such events the work
performed by Landlord shall take priority. If at any time construction of the Tenant Improvements
shall cause disharmony, interference or union disputes of any nature whatsoever, whether with
contractors of the Landlord and/or other tenants or occupants of the Building, Landlord reserves
the right, without any liability to Landlord whatsoever, to immediately halt such construction of
the Tenant Improvements and/or bar any offending contractors and/or subcontractors from the
Building until such disharmony, interference or union disputes may be resolved.

3. Design and Schedule.

3.1 Tenant plans for Tenant Improvements.

(a) Space Plan. Space Plan: The “Space Plan” as used herein shall mean a plan containing,
among other things, a partition layout, door location and some furniture located in key spaces
within the Premises.

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(b) Construction Drawings and Specifications. The “Construction Drawings and
Specifications” as used herein shall mean the construction working drawings, the mechanical,
electrical and other technical specifications, and the finishing details, including wall finishes
and colors and technical and mechanical equipment installation, if any, all of which details the
installation of the Tenant Improvements in the Expansion Premises. The Construction Drawings shall
be signed by Tenant’s Representative and shall be delivered to Landlord for its review. The
Construction Drawings and Specifications shall:

	 	(i)	 	be compatible with the Building shell, and with the design, construction and
equipment of the Building;
	 
	 	(ii)	 	comply with all applicable laws, codes and ordinances including the Americans
With Disabilities Act, and the rules and regulations of all governmental authorities
having jurisdiction;
	 
	 	(iii)	 	comply with all applicable insurance regulations and the requirements of the
Board of Underwriters for a fire resistant Class A building;
	 
	 	(iv)	 	include locations of all Tenant Improvements including complete dimensions; and
	 
	 	(v)	 	indicate an overall materials specification and level of quality consistent
with other new first-class office space construction in the Boston Metro-west area.

(c) Except as otherwise provided pursuant to Section 25 of the Original Lease, all Tenant
Improvements which are permanently affixed to the Expansion Premises or the Building 4 ROFO Space,
as applicable, or alter the operational systems of the Building shall become the property of
Landlord upon expiration or earlier termination of the Lease and shall remain in the Expansion
Premises or the Building 4 ROFO Space, as applicable, at all times during the Term of the Lease.

3.2 Approvals by Landlord. The Space Plan and all Construction Drawings and Specifications
for the Tenant Improvements (collectively, the “Tenant Plans”) shall be subject to
Landlord’s prior written approval, which shall not be unreasonably withheld or delayed, except that
Landlord shall have complete discretion with regard to granting or withholding approval of the
portions of the Tenant Plans to the extent the Tenant Plans would impact the Building’s structure
or systems, affect future marketability of the Premises or Building or would be visible from the
common facilities or exterior of the Building. Any changes, additions or modifications that Tenant
desires to make to the Tenant Plans shall also be subject to Landlord’s prior written approval,
which shall not be unreasonably withheld or delayed except as provided above for the Building
structure, system or appearance impact. Any approval or preparation by Landlord, or Landlord’s
architects and/or engineers of any of Tenant’s drawings, plans or specifications which are prepared
in connection with any construction in or about the Expansion Premises (including without
limitation any change orders thereto) shall not in any way be construed or operate to bind Landlord
or to constitute a representation or warranty of Landlord as to the adequacy or sufficiency of such
drawings, plans and specifications or the construction to which they relate, for any use, purpose,
or condition.

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4. Construction of Tenant Improvements. Following Landlord’s final approval of the Tenant
Plans and Tenant obtaining permits, Tenant shall commence and diligently proceed with the
construction of the Tenant Improvements. Tenant shall hire a contractor reasonably acceptable to
Landlord to complete the Tenant Improvements and shall provide Landlord with a copy of the
construction contract and all amendments thereto prior to commencement of construction. The Tenant
Improvements shall be conducted with due diligence, in a good and workmanlike manner befitting a
first class office building, and in accordance with the Tenant Plans and all applicable laws,
codes, ordinances and rules and regulations of all governmental authorities having jurisdiction and
shall be performed in compliance with the terms and conditions of the Lease including without
limitation Section 3.5 of the Original Lease. Once Tenant Improvements are commenced, Tenant shall
complete construction as soon as is practicable but consistent with the schedule provided to the
Landlord in connection with its approval of the Tenant’s Plans. Expenses for electric service and
other separately metered utilities during Tenant’s construction shall be the responsibility of
Tenant.

Tenant hereby agrees to indemnify Landlord and hold Landlord harmless from any and all claims for
personal or bodily injury and property damage that may arise from the performance of the Tenant
Improvements, whether resulting from the negligence or willful misconduct of its general
contractors, subcontractors or otherwise. Tenant and its contractors and subcontractors shall
execute such additional documents as Landlord deems reasonably appropriate to evidence said
indemnity.

Tenant shall not commence the Tenant Improvements until all items set forth in Section 9.3 of the
Original Lease are provided to Landlord, including without limitation the evidence of insurance
required therein, copies of all contracts and copies of all required governmental permits and
approvals.

5. Change Orders. If Tenant requests any change or addition to or subtraction from the
Tenant Improvements (“Change Order”) after Landlord’s approval of the final and complete
Construction Drawings and Specifications for the Tenant Improvements, Landlord shall respond to
Tenant’s request for consent as soon as reasonably possible, but in no event later than ten (10)
business days after being made. Any changes, additions or modifications that Tenant desires to
make to the Tenant Plans shall not be unreasonably withheld, except that Landlord shall have
complete discretion with regard to granting or withholding approval for the Building structure,
system or appearance as provided in Section 3.2 above. All costs incurred by Landlord in
connection with such change orders shall by reimbursed by Tenant to Landlord, as additional rent,
with fifteen (15) days of Tenant’s receipt of an invoice therefor.

6. Cooperation With Other Tenants. Tenant shall promptly remove from the common facilities
any of Tenant’s or Tenant’s contractors’ or subcontractors’ equipment, materials, supplies or other
property deposited in the common facilities during the construction of the Tenant Improvements.
Further, Tenant shall at no time disrupt or allow disruption to any other existing tenant’s or
Building occupant’s access to their premises or the Building, nor allow disruptions of mechanical,
electrical, telephone and plumbing services. In addition, Tenant shall not interrupt or interfere
with the normal business operations of any other tenant or occupant of the Building or adjacent
buildings. To the extent construction of the Tenant Improvements does, or in the reasonable
opinion of Landlord may, interrupt the normal business operations of any

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other tenant or occupant of the Building or adjacent buildings, such portion of the Tenant
Improvement work shall be performed after normal business hours at such times as are directed by
Landlord.

7. Inspection by Landlord; Construction Supervision. Landlord shall have the right to
inspect the Tenant Improvements at all reasonable times. Landlord’s failure to inspect the Tenant
Improvements shall in no event constitute a waiver of any of Landlord ‘s rights hereunder nor shall
Landlord’s inspection of the Tenant Improvements constitute the Landlord’s approval of same.
Tenant shall pay Landlord one of the following fees as applicable: (i) a fee of 2% of the contract
price for the Tenant Improvements for construction oversight and supervision or (ii) a fee of 4% of
the contract price for the Tenant Improvements if the Landlord undertakes to manage any Tenant
Improvements to be made by the Tenant.

8. Completion of Tenant Improvements. Tenant shall notify Landlord in writing when the
Tenant Improvements have been substantially completed. Landlord shall thereupon have the
opportunity to inspect the Expansion Premises in order to determine if the Expansion Premises have
been substantially completed in accordance with the Tenant Plans. If the Tenant Improvements have
not been substantially completed in accordance with the Tenant Plans, Landlord shall immediately
following inspection, provide Tenant with written notification of the items deemed incorrect or
incomplete. Tenant shall forthwith proceed to correct the incorrect or incomplete items.
Notwithstanding anything to the contrary, the Tenant Improvements shall not be considered suitable
for review by Landlord until all designated or required governmental inspections, permits and
certifications necessary for the Tenant Improvements, including, but not limited to a temporary or
final certificate of occupancy, have been made, given and/or posted.

9. Tenant Improvement Allowance with Respect to Building 4 ROFO Space.

(a) In the event Tenant exercises its Right of First Offer with respect to the Building 4 ROFO
Space and the Building 4 ROFO Space becomes a part of the Premises (and only in that event),
Landlord shall reimburse Tenant for up to $484,365 (the “Improvement Allowance”) of the
Costs of Tenant Improvements (as hereinafter defined) to the Building 4 ROFO Space. Tenant shall
be solely responsible for the amount by which the Costs of Tenant Improvements exceeds the
Improvement Allowance.

(b) Tenant acknowledges that any request for payment of the Improvement Allowance must be delivered
to Landlord together with executed lien waivers, architect’s certificates, contractor’s statements
and owner’s statements covering the work for which reimbursement is then being requested. Landlord
shall make disbursements of the Improvement Allowance within thirty (30) days after the Landlord’s
receipt of all required documentation, but in no event earlier than the date that Tenant takes
possession of the entire Building 4 ROFO Space. Funds paid to Tenant from Landlord shall be deemed
to be paid out of the Improvement Allowance until the full amount of the Improvement Allowance has
been disbursed. Upon Tenant’s completion of Tenant Improvements and delivery to Landlord of final
lien waivers (including as-built plans for the Tenant Improvement if requested by Landlord) and
other evidence required by Landlord to confirm Tenant Improvements has been completed and fully
paid for, Landlord shall, after written request from Tenant, disburse to Tenant any portion of the
Improvement Allowance to which Tenant has satisfied the requirements for disbursement.

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Execution Copy

“Costs of Tenant Improvements” shall mean, with respect to the Building 4 ROFO Space, the design
and architectural costs to prepare the Tenant Plans for the Building 4 ROFO Space, costs of all
labor and materials, costs for removal of all construction debris, general contractor’s fees and
any permit or license fees necessary for completion of construction of Tenant Improvements in the
Building 4 ROFO Space and shall include the construction management and supervisory fee described
in Section 7 above, if applicable. Landlord shall be under no obligation to apply any portion of
the Improvement Allowance for any purposes other than as provided in this Exhibit B for the
Building 4 ROFO Space, nor shall Landlord be deemed to have assumed any obligations, in whole or in
part, of Tenant to any contractors, subcontractors, supplier, workers or material men. Landlord
shall be under no obligation to disburse any remaining portion of the Improvement Allowance if (i)
Tenant is in Default under the Lease at the time of request of such disbursement or at the time
such disbursement is due from Landlord or (ii) any disbursement request is received after the date
that is nine (9) months from the commencement of the Lease with respect to the Building 4 ROFO
Space B, and Tenant shall not thereafter be entitled to any such undisbursed portion of the
Improvement Allowance.

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Execution Copy

EXHIBIT C

BUILDING 4 ROFO SPACE

15

 

Exhibit C

 

Exhibit
C – Building 4exv10w2

 

Exhibit 10.2

Confidential Materials omitted and filed separately with the

Securities and Exchange Commission. Asterisks denote omissions.

INTERNAP

Internap Master Services Agreement

This Internap Master Services Agreement (the “Agreement”) is entered into by and
between Gomez, Inc., a Delaware corporation with its principal place of business at
610 Lincoln Street, Waltham, MA (“Customer”) and Internap Network Services Corporation,
including its affiliates and subsidiaries, a Delaware corporation with its principal place of
business at 250 Williams Street, Suite E-100, Atlanta, GA 30303 (“Internap”), with an Effective
Date of October 14, 2003 (“Effective Date”). In addition to the terms and conditions of
this Agreement, the following attached documents are deemed part of this Agreement, in addition to
any other attachments agreed to and executed by the Parties incorporating the terms set forth
herein: Sales Order Form (including all such forms executed hereafter by Customer for Services
(defined below) under this Agreement (together, the “Sales Order Form”)) — Attachment A:
applicable Service Level Agreement — Attachment B, Both Internap and Customer are referred to
herein individually as a “Party” and collectively as the “Parties.”

The terms in the Sales Order Forms related to the actual rates to be charged and the Services to be
performed thereunder shall control as to the engagement described in that Sales Order Form, but
additional legal terms may only be added by Amendment to this Internap Master Services Agreement
even if they are to apply only to one Sales Order Form. The terms and conditions set forth in
this Agreement and in any Sales Order Form hereunder shall control in the event that there are
different or additional terms set forth in any other purchase order submitted by Customer or
acceptance form or invoice issued by Internap.

1.  Services. Customer agrees to purchase the Internet connectivity
services, colocation services, firewall services, and any other services offered by Internap to
Customer described in the attached Sales Order Form or any subsequent Sales Order Form (the
“Servicer”). Internap agrees to provide such Services in accordance with the applicable Service
Level Agreement (“SLA”).

2.  Customer Obligations.

2.1 Customer shall, at its own expense, provide all necessary preparations required to connect to
the Services and comply with Internap’s installation and maintenance specifications for delivery of
the Services. Customer shall be responsible for the costs of any relocation or removal of
connectivity that results from Customer’s actions in addition to the costs for the original circuit
until such time as the relocated circuit is active. Additionally, Customer shall provide Internap
or its agents with reasonable access to Customer’s premises to perform any acts required under this
Agreement.

2.2 Unless otherwise agreed in writing by an authorized representative of each Party, if Customer
provides its own router in conjunction with the Services (e.g., a remote frame relay or private
line connection from Customer’s premises to an Internap facility), then Customer is fully
responsible for the installation, maintenance and configuration of such Customer-provided router.
Subject to Internap’s approval, Customer is required to use a router capable of: (i) dealing with
a full Internet routing table; (ii) speaking BGP4 in compliance with the current Internet RFC;
(iii) receiving standard BGP communities; and (iv) using such communities to effect Internap’s
routing policy.

2.3 If Customer multihomes to the Internap network, Customer will implement Internap’s Diversity
Plus service or another multihoming configuration to any Internap and Customer.

2.4 Customer shall be responsible for all hardware, software, cabling, services and components not
provided by Internap, including the selection, use compatibility, monitoring, support and
troubleshooting thereof. If such items impair Customer’s use of the Services, Customer shall
remain liable for payment to Internap for the Services. Upon notice from Internap that any such
component causes or is likely to cause a hazard, interference or obstruction of the Services.
Customer shall eliminate such item promptly, and Internap may disconnect the Services immediately
until such elimination occurs. Internap shall not be responsible: (a) for the installation,
operation, management or maintenance of any hardware, software, cabling or services not provided by
Internap in connection with the Services; (b) if any changes in the Services cause hardware,
software, configurations, cabling or services not provided by Internap to become obsolete or to
require modification; (c) if any modification or configuration performed by Customer of Internap or
Customer provided equipment impairs the performance of Services hereunder; or (d) for the
performance or availability of third party services or facilities provided hereunder.

2.5 In accordance with Internap’s and any other relevant equipment manufacturer’s specifications,
Customer shall maintain a suitable environment for any

 

 

Internap equipment housed on Customer’s
premises and/or on premises rented by Customer or under its control. Customer shall be liable for
any and all damages to Internap-owned or leased property that may be located on such premises,
excluding reasonable wear and tear.

3.  Colocation Services.

3.1 Customer may, pursuant to and as described in a particular Sales Order Form, desire to sublease
from Internap certain space (the “Space”) to locate certain equipment (the “Equipment”).

3.2 Customer shall use the Space solely for the location and operation of the Equipment. Customer
shall not connect or interconnect the Equipment with any other equipment or services of any third
party without Internap’s prior written consent. Except as set forth in the applicable SLA, the
Space is accepted “AS IS” by Customer and Internap makes no representation or warranty as to the
fitness of the Space for Customer’s intended use. Subject to Customer’s compliance with all
applicable clearance and authorization procedures, access to the Space shall be available
twenty-four hours per day, seven days per week, but shall be limited to those employees of Customer
identified to and approved by Internap in writing. If any employee of Customer causes any damage
or threat of damage to any equipment, individuals or the Space, in Internap’s sole discretion,
Internap may rescind such employee’s right to access to the Space. Internap shall have the right
to access the Space at any time for any purpose. Internap shall have the authority (without
subjecting Internap to any liability related thereto) to suspend Customer’s operations in and
around the Space if, in Internap’s sole discretion, there arises any hazardous condition, unsafe
practice or emergency situation. Internap may, upon reasonable notice, require Customer to
relocate the Equipment to another space; provided, however, that such other space shall afford
reasonably comparable access, environmental conditions and facilities. All reasonable costs of
relocating the Equipment in the above circumstance shall be born by Internap.

3.3 Neither Customer nor its agents or contractors shall make any alterations or improvements to
the Space prior to submitting all plans and specifications for such Improvements to Internap and
receiving Internap’s prior written consent. All fixtures, alterations, improvements and/or
appurtenances attached to or built into, on or about the Space shall be and remain part of the
Space and shall not be removed by Customer (unless otherwise directed by Internap). Upon
termination, expiration or cancellation of any sublease hereunder, except for alterations as
described herein, Customer shall return the Space to the manner in which it existed upon
commencement of the sublease, reasonable wear and tear excepted. Customer shall be liable for all
damage to the Space, including all costs and expenses required to return the Space to its original
condition.

3.4 Customer shall take all actions reasonably necessary to comply with the requirements of any
underlying agreement or instrument related to or encumbering the Space upon notice of such
requirements. Customer, its employees, agents and contractors shall abide by all applicable laws,
regulations, tariffs, rules and policies related to the Space. In the event that any underlying
agreement or instrument terminates, the Sales Order Form for Customer’s collocation of the Space
shall automatically terminate and any Services provided in connection with the Space shall also
terminate and Internap shall not be liable for any damages related thereto.

3.5 To secure the payment of the Fees due under this Agreement, Customer hereby grants to Internap
a continuing security interest in and lien upon the Equipment. In the event that Customer fails to
pay Internap all undisputed amounts owed under this Agreement when due, Customer agrees that, upon
deliver of written notice to Customer and a reasonable period to cure, Internap may (a) restrict
Customer’s physical access to the Space and Equipment; and/or (b) take possession of the Equipment
and store it, at Customer’s expense, and exercise all remedies available under applicable law, all
without being liable for prosecution or for damages.

4.  Fees and Payment.

4.1 Customer shall pay and fees and charges set forth in the applicable Sales Order Form, which
shall include the costs of third party services or products, including increases thereto
(collectively, the “Fees”). Fees shall be invoiced together with any applicable sales, use or
other taxes at the beginning of each month during which the Services are to be provided or at the
end of the month if the Services are usage based. If a Sales Order Form indicates a minimum usage
amount, such minimum usage fee shall be billed at the beginning of each month during the Term of
the applicable Sales Order Form. Fees and all applicable taxes shall be paid to Internap at its
address first above written or at such other place as Internap may designate in writing. Payments
are due net thirty (30) days from the date of Internap’s invoice and are subject to late charges
thereafter, calculated at the lesser of 1.5% interest per month or the maximum rate permitted by
law. Internap may suspend performance or provision of the Services, terminate this Agreement or
suspend payment of credits due Customer under the applicable SLA for late or nonpayment of Fees and
Customer shall be liable for any attorneys or collection
agency fees incurred by Internap in connection therewith. If Customer is delinquent in its
payments, Internap may, upon written notice to Customer, modify the payment terms

2

 

to require full
payment before the further provision of any Services or require other assurance to secure
Customer’s payment obligations hereunder. Customer shall furnish financial Information to Internap
as Internap may, from time to time, reasonable request. Such information shall be deemed
Confidential Information as defined herein. Any Services upgrades requested by customer may result
in additional fees or other charges. Except as otherwise stated in a particular Sales Order Form
for the Services performed thereunder, Internap reserves the right to change the Services it offers
to its customers generally and the related rates at any time.

4.2 Customer is responsible for any taxes, duties, fees or surcharges that are imposed or
authorized by regulatory and governmental entitles, including but not limited to sales, use, gross
receipts taxes, surcharges, franchise fees, occupational excise, universal service (state and
federal) taxes and surcharges and shall pay to Internap or reimburse Internap for amounts paid by
Internap relating to Services provided to Customer.

4.3 Billing for Internap or Internap provided third party connectivity services, including all
associated fees and charges, commences upon the earlier of (a) delivery of the local loop/Telco
connection; or (b) availability of the port circuit at the Internap or connectivity partner service
point for Customer Provided Access orders. Billing for Internap colocation or Internap provided
partner services including all associated fees and charges commences upon the delivery of the
specified products and services.

4.4 Billing shall be provided to Customer through online access to Internap’s secure website. If
Customer requests that Internap send a print copy of an invoice, Customer shall be responsible for
payment of an additional fee for such documentation.

4.5 If Customer’s Service is disconnected due to nonpayment or late payment by Customer, Customer
shall be responsible for all costs incurred by Internap resulting from such disconnection in
addition to payment for any free months of Service received by Customer. Additionally, if Customer
requests the restoration of the Services, Customer shall be responsible for an additional fee for
such restoration.

5.  License Grant.

5.1 Grants of Rights. Upon payment of all applicable Fees and subject to the terms and conditions
of this Agreement, Internap grants Customer the nonexclusive, non-transferable right to use the
Services and to view the performance data generated and complied from Internap’s technology and
Services hereunder for the term set forth in the applicable Sales Order Form solely for Customer’s
own Internap business operations.

5.2 Conditions and Restrictions. Other than those rights expressly granted herein, Internap grants
to Customer no other rights to the Services, express or implied, and Internap reserves all rights
in the Services not expressly granted herein. Customer agrees that it shall not, nor shall it
permit others to: (a) alter, adjust, repair or circumvent any aspect of the Services; (b) copy,
modify, decompile, reverse engineer or disassemble the performance data or any part thereof,
Internap’s proprietary technology or the Services provided hereunder; (c) use or allow the use by
Customer personnel or third party agents or representatives of, the Services or performance data
for the development or modification of new or existing Customer or third party product lines,
analysis reports or for public release; or (d) resell, pass-through, sublicense, rent, lease,
timeshare or rebrand the Services or otherwise provided the Services to any party not within
Customer’s enterprise and related personnel. Additionally, Customer shall not use, nor shall it
permit others to use the Services: (a) for any unlawful, invasive, infringing, defamatory,
fraudulent or obscene purpose; (b) to send unsolicited, bulk email of any kind, regardless of the
content or nature of such messages, post the same or similar message to one or more newsgroups or
host or accept bulk replies from such unsolicited email; (c) to forge IP address information or
mail headers; (d) to send any virus, worm, trojan horse or harmful code or attachment; (e) to
alter, steal, corrupt, disable, destroy, trespass or violate any security or encryption of any
computer file, database or network; (f) so as to interfere with the use of the Internap or
connectivity partner network by other customers or authorized users; or (g) in violation of the
acceptable use policies of Internap’s service providers, including its backbone providers. If
Customer, or a third party through Customer, violates any of the foregoing prohibitions, Internap
may immediately suspend the Services and/or terminate this Agreement without further liability or
obligation to Internap.

6.  Intellectual Property Rights. Internap reserves all rights not expressly
granted herein. Without limiting the generality of the foregoing, Customer acknowledges and agrees
that, subject to the license grant set forth in Section 5, Internap owns all right, title and
interest in and to the specifications, technology, configurations, routing data and performance
data related to the Services, including but not limited to any and all modifications and derivative
works thereto. Additionally, subject to the license grant set forth in Section 5, Internap owns
all right, title and interest in and to the specifications, technology, configurations, routing
data and performance data related to the Services, including but not limited to any and all
modifications and derivative
works thereto. Additionally, subject to the

3

 

license grant set forth in Section 5, Internap has all rights to the IP addresses provided hereunder.

7.  Term and Termination.

7.1 Term. The term of this Agreement (“Term”) shall commence upon Services billing (as described
in Section 4) of the initial Sales Order Form and shall remain in effect perpetually unless
terminated as provided hereunder. The term of each Sales Order Form shall commence upon Services
billing and shall remain in effect for the period set forth in such Sales Order Form.

7.2 Termination Other Than for Cause. Either Party may terminate this Agreement or any Sales Order
Form hereunder by providing written notice to the other Party at least thirty (30) days prior to
the requested termination date; provided, however, that such termination shall not affect
Customer’s or Internap’s obligations hereunder, including Customer’s payment of Fees for all
Services rendered prior to termination and payment of all applicable Termination and Cancellation
Fees, and Internap’s provision of Services through the termination date.

7.3 Termination for Cause. Either Party may terminate this Agreement or any Sales Order Form
hereunder upon written notice if: (a) the other Party materially breaches this Agreement or the
applicable Sales Order Form and fails to cure such breach within thirty (30) days following receipt
of notice of such breach; (b) the other Party fails to function as a going concern or operate in
the ordinary course; (o) there is an assignment by the other Party for the benefit of creditors;
(d) there is a voluntary or involuntary bankruptcy filing by or against the other Party; or (e) the
other Party breaches the confidentiality restrictions in Section B. The Parties agree that
Customer’s sole remedy under the applicable SLA is the provision of credits thereunder, and such
remedy may be provided in the period set forth in the applicable SLA. Failure to provide credits
within the thirty (30) days set forth in (a) above shall not be deemed a failure to cure as set
forth herein.

7.4 Termination Fees. Except where early termination occurs due to force majeure or termination by
Customer for Cause, if Customer terminates this Agreement or a particular Sales Order Form prior to
the end of the Term (as set forth in the particular Sales Order Form), Customer shall pay all costs
incurred by Internap through the lease of equipment and/or the management of Internap or Customer
Provided Equipment in addition to all amounts then due and unpaid plus the amount Customer would
otherwise have had to pay to Internap over the remainder of the Term of the terminated Sales Order
Form, or over the remainder of the Term for each current Sales Order Form if Customer is
terminating this Agreement (the “Termination Fee”), calculated based on the remaining number of
months of the Term, at a monthly rate based on the greater of (i) the monthly average billings
hereunder during the Term and (ii) the minimum monthly billing tier amount. Customer agrees to pay
any Termination Fee within ten (10) days of the termination date. Customer acknowledges that such
Termination Fee is not a penalty but is in the nature of liquidated damages.

7.5 Cancellation Fees. If Customer terminates or cancels this Agreement or a Sales Order Form
prior to activation of the port circuit at the Internap or connectivity partner service point,
Customer shall be liable for all costs incurred by Internap through the date of Internap’s receipt
of Customer’s written notice of cancellation (the “Cancellation Fee”). Customer agrees to pay any
Cancellation Fee within ten (10) days of the cancellation date.

7.6 Effect of Termination. Termination of this Agreement or any Sales Order Form shall not limit
either party from pursuing other remedies available to it, including injunctive relief, nor shall
such termination relieve Customer of its obligation to pay all fees that have accrued or are
otherwise owed by Customer, including Termination and Cancellation Fees. Upon expiration or
termination of this Agreement or any Sales Order Form: (i) the rights granted to Customer under
this Agreement or the particular Sales Order Form will cease immediately upon the effective date of
such termination and be of no further force or effect; (ii) each party will promptly destroy or
return to the other party all Confidential Information belonging to such party and certify in
writing to the other party that all such Confidential Information has been so destroyed or
returned; (iii) Customer shall immediately surrender to Internap, in its original condition, all
equipment or other property owned or leased by Internap, including any IP space, that has been
provided to Customer, and Internap or its agents shall have the right to take immediate possession
of such equipment and, for such purpose, enter Customer’s premises where such equipment is located,
free from all claims by Customer; and (iv) if Customer has Equipment on Internap’s property,
Customer shall promptly remove all Equipment and other property as directed by Internap and restore
the Space to its prior condition. Any Equipment or other property not so removed by Customer may
be removed and disposed of by Internap and Customer shall be liable for the cost of removal,
disposal and restoration of the Space to its original condition. If Customer does not return all
Internap property in its original condition, in Internap’s sole discretion, reasonable wear and
tear excepted, Customer shall be responsible for the replacement value of such property. Upon
expiration or termination of this Agreement, the
following Sections will continue and survive in full force and effect: 1-6, 7.4, 7.5, 7.6, B,
9-12.

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8.  Confidentiality. In connection with this Agreement, the Parties might
obtain Information of the other Party which is confidential or proprietary in nature (“Confidential
Information”). Such Confidential Information shall include, without limitation: (a) any
specifications, protocols, router configuration syntax and routing data and tables related to
Internap’s P-NAP facilities, ASsimilator technology and network services, in addition to any
performance data collected and compiled by Internap as a result of such technology and services;
(b) any processes, methods, ideas, techniques, drawings, works of authorship, SLA, inventions,
know-how, software, algorithms and formulae related to the products or services of either Party;
(c) information concerning research, development, financials, procurement, customer lists,
investors, employees, third party relationships, forecasts, future product plans and marketing
plans of either Party; (d) any other information or material that is proprietary to either Party;
and (e) any other information that is marked confidential, restricted, proprietary or with a
similar designation. Such information shall be deemed Confidential Information, whether or not
described as such at the time of communication. The Parties agree: (i) to take all reasonable
steps necessary to maintain the confidentiality of any such Confidential Information and not to
disclose such Confidential Information without the other Party’s prior written consent; (ii) to not
use or copy any Confidential Information for any purpose other than in direct furtherance of the
purposes of this Agreement; and (iii) that their obligations under this Section 8 shall survive the
termination of this Agreement for a period of three (3) years. Notwithstanding the foregoing, each
Party’s confidentiality obligations shall not apply to the extent that disclosed Confidential
Information: (1) is already known to the other Party without an obligation of confidentiality; (2)
becomes publicly available through no fault of the other Party; (3) is received from a third party
rightfully and without restriction; (4) is independently developed without exposure to or use of
the Confidential Information; or (5) is required to be disclosed by law, provided the disclosing
Party is provided reasonable notice prior to the disclosure and the non-disclosing Party has made a
reasonable effort to quash the legal requirement or otherwise prevent disclosure of its
Confidential Information through legal means. The terms and conditions of this Agreement shall be
deemed to be Confidential Information except that Internap may disclose and list Customer as a
customer of the Services in connection with Internap’s advertising, publicity and promotion of the
Services.

9.  Warranty and Disclaimer.

9.1 Subject to the limitations contained herein, Internap warrants that its proprietary P-NAP
facilities and ASsimilator technology in the Services will, in all material respects, conform to
the requirements of the applicable SLA.

9.2 Customer’s sole and exclusive remedy and Internap’s entire liability for such breach of the
above warranty or any claim related to the Services shall be repair, replacement or crediting of
the Services in accordance with the applicable SLA. For equipment provided by Internap under the
Customer Premise Equipment program, Internap’s responsibility and any representation or warranty,
is hereby expressly disclaimed, whether express or implied, to the maximum amount allowed by law.

9.3 WITH RESPECT TO THE SERVICES, ANY EQUIPMENT AND/OR THE SUBJECT MATTER OF THIS AGREEMENT, THE
FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY. FITNESS FOR A PARTICULAR PURPOSE.
QUALITY OF SERVICE, TITLE, AND NON-INFRINGEMENT, ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY
DISCLAIMED TO THE MAXIMUM EXTENT ALLOWED BY LAW.

10.  Limitation of Liability. Under no circumstances shall Internap be liable,
either in contract, tort, warranty, strict liability, negligence or under any statute, regulation
or any other theory for: (a) unauthorized access, alteration, theft, corruption, or destruction of
or to Customer’s or its customers, and user’s or business partner’s computer files, databases,
network, transmission facilities or equipment; or (b) the content accuracy or quality of the data
transmitted through the Services. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL
AGGREGATE LIABILITY OF EITHER PARTY UNDER THIS AGREEMENT OR ANY SALES ORDER FORM SHALL BE LIMITED
TO SIX MONTHS OF FEES PAID BY CUSTOMER TO INTERNAP UNDER THE SALES ORDER FORM UNDER WHICH THE
LIABILITY ARISES, EXCEPT THAT IN THE CASE OF CUSTOMER’S INDEMNIFICATION OBLIGATIONS UNDER SECTION
11 NO SUCH LIMIT WILL APPLY. EXCEPT IN THE CASE OF CUSTOMER’S INDEMNIFICATION OBLIGATIONS UNDER
SECTION 11 HEREIN, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY THIRD PARTY CLAIM OR FOR ANY
INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE ARISING UNDER OR IN
CONNECTION WITH THIS AGREEMENT OR ANY
BREACH THEREOF, OF ANY NATURE WHATSOEVER (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA,
BUSINESS OR GOODWILL), REGARDLESS OF WHETHER SUCH LIABILITY IS BASED ON BREACH OF CONTRACT,

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TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTIES, FAILURE OF ESSENTIAL PURPOSE OR
OTHERWISE, AND EVEN IF ADVISED OF THE LIKELIHOOD OF SUCH DAMAGES,

11.  Indemnity. Customer will Indemnify and hold Internap harmless from and
against all loss, liability, damage and expense, including reasonable attorneys fees, caused by
Customer’s officers, employees, agents, vendors, partners or contractors arising from claims or
demands: (a) for damages to property or for injury or death to persons, including without
limitation any disability, death or Worker’s Compensation benefits; (b) arising from data
transmitted, received or stored on or over Internap’s network by or through Customer; (c) for any
damages or loss incurred directly by Internap as a result of a failure or modification of any
Customer Provided Equipment installed within Internap’s facilities or on Customer’s premises, even
when such Customer Provided Equipment was installed with the permission or assistance of Internap;
(d) of infringement of a third party’s proprietary rights based on any information, materials or
access to property provided by Customer; or (e) relating to the use by Customer or any end user of
Customer of any Services provided under this Agreement.

12.  General Provisions.

12.1 Equitable Remedies. The Parties acknowledge that any threatened or actual breach of a Party’s
Intellectual Property Rights, Confidential Information and other proprietary rights by the other
Party will constitute immediate, irreparable harm, for which equitable remedies may be awarded by a
court of competent jurisdiction.

12.2 Severability and Waiver. In the event any provision of this
Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will
remain in full force. The waiver by either Party of any default or breach of this Agreement shall
not constitute a waiver of any other or subsequent default or breach. Except for actions for
nonpayment or breach of Internap’s proprietary rights, no action, regardless of form, arising out
of this Agreement may be brought by either Party more than one year after the cause of action has
accrued.

12.3 Assignment. Neither this Agreement nor any rights granted hereunder may be sold,
leased, assigned, or otherwise transferred, in whole or in part, by either Party, and any such
attempted assignment shall be void and of no effect, without the advance written consent of the
other Party, such consent not to be unreasonably withheld or delayed; provided, however, that such
consent shall not be required if either Party assigns this Agreement to a wholly owned subsidiary
or in connection with a merger, acquisition or sale of all or substantially all of its assets,
unless the surviving entity is a direct competitor of the other Party.

12.4 Force Majeure. Neither Party shall be liable for any delay or failure in performance
due to war, acts of terror, riots, embargoes, strikes, accidents, fire, acts of God, supplier or
vendor failure, outage or malfunction of local or longhaul telecommunications services, utility
outage or other occurrence beyond such Party’s direct control (each, a “Force Majeure Event”). The
non-performing Party shall notify the other Party of a Force Majeure Event, and if a Force Majeure
Event continues for more than sixty (60) days, Internap or Customer may cancel this Agreement with
no further liability (except for any amounts due and not paid by Customer) as a result of such
Force Majeure Event.

12.5 Attorney’s Fees. The prevailing party in any action to enforce the terms of this
Agreement will be entitled to reasonable attorneys’ fees and other costs and expenses incurred by
it in connection with such action.

12.6 Successors and Assigns. All provisions of this Agreement shall be binding upon,
inure to the benefit of and be enforceable by and against the respective successors and permitted
assigns of Internap and Customer.

12.7 Notices. All notices required to be sent hereunder shall be in writing and shall be
deemed to have been given upon (i) the date sent by confirmed facsimile, (ii) on the date it was
delivered by courier, or (iii) if by certified mail return receipt requested, on the date received,
to the addresses set forth above and to the attention of the signatories of this Agreement and the
relevant Sales Order Form, or to such other address or Individual as the parties may specify from
time to time by written notice to the other Party.

12.8 Insurance. During the Term of this Agreement, each party will maintain, at its own
expense, commercial general liability insurance with policy limits of not less than One Million
Dollars (US $1,000,000.00) per occurrence. All such policies of Customer shall name Internap, its
parent, subsidiaries and affiliated companies as additional insured therein. Customer’s Insurance
shall be primary over Internap’s insurance. Customer agrees to waive and to require its insurers
to waive any rights of subrogation or recovery they may have against Internap, its agents,
officers, directors and employees.

12.9 Governing Law. This Agreement and all matters arising out of or relating to this
Agreement, shall be governed by the laws of the State of Delaware.

12.10 VPN. Sales of VPN Services and the related equipment must comply with all U.S. Commerce

6

 

Department regulations and U.S. State Department restrictions. Certain hardware encryption
products may not be exported to certain countries, or may be exported only with individual
licenses, Software that contains DES data and/or encryption technology may not be exported outside
the United States. Customer is solely responsible for determining compliance and obtaining all
required approvals to facilitate the export of any VPN equipment to endpoints outside the United
States except as expressly set forth in the Sales Order Form.

12.11 Entire Agreement. This Agreement is the entire and complete Agreement between the Parties
with respect to the Services and subject matter hereof and supersedes any prior or contemporaneous
agreements or understandings between the Parties, whether written or oral, and may not be modified
in any way unless in writing, signed and dated by the duly authorized representatives of the
Parties. No other act, document, usage or custom shall be deemed to amend or modify this
Agreement.

In Witness Whereof, the Parties hereto have executed this Agreement on and as of
the day and year first above written.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Internap Network Services Corporation:	 	Customer:	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	By:	 	/s/ John P. Holland	 	By:	 	/s/ Brian B. Thomas	 	 
	 

	 	 
	 	 	 	 
	 	 
	 

	 	Title:
	 	Market Manager
	 	 	 	Title:
	 	V.P. Network Operations
	 	 
	 

	 	Printed Name: John P. Holland
	 	 	 	Printed Name: Brian B. Thomas
	 	 

7

 

	 	 	 
	INTERNAPTM

	 	SALES ORDER  #  00920000133

	 	 	 	 	 	 	 
	Company Name:

	 	Gomez Advisors
	 	 	 	Customer PO:  

	Company Address:

	 	55 Old Bedford Rd
	 	Billing Address:
	 	same as company address
	 
	 	 	 	 	 	 
	 

	 	 
	 	 	 	 
	 

	 	Lincoln, MA 01773	 	 	 	 
	Technical Contact:

	 	Victor Alba
	 	Billing Contact:
	 	*please enter* Ken George
	Phone:

	 	781-257-2000
	 	Phone:
	 	781-257-2040
	Email:

	 	valba@gomez.com
	 	Email:
	 	KGEORGE@GOMEZ.COM
	Fax:

	 	781-257-2561
	 	Fax:
	 	781-257-2540

Additional Service

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 		 	 	Recurring	 	 	Recurring	 
	 	Item	 	 	Quantity	 	 	Service Description	 	 	Fees	 	 	Total	 	 	Fees	 	 	 Total	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	[**]

	 	 	[**]
	 	 	 [**]
	 	 	 	 	 	 	 	 	[**]
	 	 	[**]
	 	 	[**]
	 	 	[**]	 
	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	TOTAL, not including usage-based pricing below	 	 	[**]	 	 	 	 	 	[**]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Telco Quote Date:	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	No Telco Selected	 	 		 	 		 	 	 	 	 	[**]	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	[**]
	 	 	[**]	 
	 	Telco quote expires in 30 days	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	[**]	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Customer Requested   
            Date: 10/15/00

Standard Install Interval:    25 Business Days	 	 	PNAP Location: BSN Somerville Mass 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Balances are due Net 30

InterNAP part charges begin when the electric is activated

Telco Charges and secondary services will be billed upon delivery	 	2 Year	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED ABOVE AND BY THE ATTACHED GENERAL TERMS AND CONDITIONS.

	 	 	 
	/s/ illegible

	 	8/31/00
	 
	Authorized customer signature

	 	date
	 
	 	 
	 
	 	 
	 
	INTERNAP Regional Vice President

	 	date

	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 
	 	INTERNAL USE ONLY	 
	 	 	 	 	 	 
	 	account executive:

	 	technical consultant:
	 	customer account specialist:
	 	 	approval level required:	 
	 	Maura Moh

	 	Adam Shore
	 	Dilaila Maldonado
	 	 	Regional VP	 
	 	 	 	 	 	 

 

	 	 	 
	INTERNAPTM

	 	SALES ORDER  #  00920000144

	 	 	 	 	 	 	 
	Company Name:

	 	Gomez Advisors
	 	 	 	Customer PO:  

	Company Address:

	 	55 Old Bedford Rd
	 	Billing Address:
	 	same as company address
	 
	 	 	 	 	 	 
	 

	 	 
	 	 	 	 
	 

	 	Lincoln, MA 01773	 	 	 	 
	Technical Contact:

	 	Victor Alba
	 	Billing Contact:
	 	 
	Phone:

	 	781-257-2061
	 	Phone:
	 	 
	Email:

	 	valba@gomez.com
	 	Email:
	 	 
	Fax:

	 	781-257-2561
	 	Fax:
	 	 

Additional Service

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 		 	 	Recurring	 	 	Recurring	 
	 	Item	 	 	Quantity	 	 	Service Description	 	 	Fees	 	 	Total	 	 	Fees	 	 	Total	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	[**]

	 	 	[**]
	 	 	 [**]
	 	 	 	 	 	 	 	 	[**]
	 	 	[**]
	 	 	[**]
	 	 	[**]	 
	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	TOTAL, not including usage-based pricing below	 	 	[**]	 	 	 	 	 	[**]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Telco Quote Date:	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	No Telco Selected	 	 		 	 		 	 	 	 	 	[**]	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	[**]
	 	 	[**]	 
	 	Telco quote expires in 30 days	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	[**]	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Customer Requested  Date:   
    11/15/00

Standard Install Interval:    25 Business Days	 	 	PNAP Location: BSN  	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Balances are due Net 30

InterNAP part charges begin when the electric is activated

Telco Charges and secondary services will be billed upon delivery	 	2 Year	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED ABOVE AND BY THE ATTACHED GENERAL TERMS AND CONDITIONS.

	 	 	 
	/s/ illegible

	 	10/26/00
	 
	Authorized customer signature

	 	date
	 
	 	 
	/s/ illegible

	 	10/26/00
	 
	INTERNAP Regional Vice President

	 	date

	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 
	 	INTERNAL USE ONLY	 
	 	 	 	 	 	 
	 	account executive:

	 	technical consultant:
	 	customer account specialist:
	 	 	approval level required:	 
	 	Maura Moh

	 	Eric Hancostab
	 	Dilaila Maldonado
	 	 	Regional VP	 
	 	 	 	 	 	 

 

	 	 	 
	Sales Order 10000038409

	 	Page 1 of 3

	 	 	 	 	 	 	 
	Internap	 	 	 	SALES ORDER # 10000038409
	 
	 	 	 	 	 	 
	 	 	 	 	Billing Plan Change
	 
	 	 	 	 	 	 
	Company Name:

	 	Gomez, Inc.
	 	Customer PO:	 	 
	 
	 	 	 	 	 	 
	Company Address:

	 	610 Lincoln Street

Waltham, MA 02451 USA
	 	Billing Address:
	 	610 Lincoln Street

Waltham, MA 02451 USA
	 
	 	 	 	 	 	 
	Technical Contact:

	 	Brian Thomas
	 	Billing Contact:
	 	Accounts Payable
	 
	 	 	 	 	 	 
	Phone:

	 	781-768-4911
	 	Phone:
	 	781-768-2100
	 
	 	 	 	 	 	 
	Email:

	 	bthomas@gomez.com
	 	Email:	 	 
	 
	 	 	 	 	 	 
	Fax:

	 	 	 	Fax:	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Request	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Qty	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	[**]

	 	[**]
	 	[**]
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	 	[**]	 	 	 	 	 	 	 	 
	[**]

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	[**]

	 	[**]
	 	[**]
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	 	[**]
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	 	[**]
	[**]

	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
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	 	[**]
	[**]

	 	[**]
	 	[**]
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	 	[**]
	[**]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

 

 

	 	 	 
	Sales Order 10000038409

	 	Page 2 of 3

Internap Usage-based Service Pricing per Month:

[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Telco Quote
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Expiration	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Telco	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	TOTAL ESTIMATED TELCO	 	 	 	 	 	[**]	 	 	 	[**]

Comments/Special Notes:

Contract Renewal: Effective 10/1/03 — 1 yr.

[**]

	 	 	 
	Billing Terms	 	Contract Term
	 
	Payments are due net thirty (30) days from the date of Internap’s invoice.

Billing for Internap or Internap provided third party connectivity
services, including all associated fees and charges, commences upon the
earlier of (a) delivery of the local loop/Telco connection; or (b)
availability of the port circuit at the Internap or connectivity partner
service point for Customer Provided Access orders. Billing for Internap
colocation or Internap provided partner services including all associated
fees and charges commences upon the delivery of the specified products
and services.

The Term of this Sales Order shall be for One Year from the commencement
of Services billing, and the Term shall automatically renew for one-year
periods absent contrary written notice provided by either party at least
ninety days in advance of renewal.

Sales Order not valid unless signed and dated by both parties at least
five (5) business days prior to the date the Telco loop quote(s) expires.

	 	1 Year

 

 

	 	 	 
	Sales Order 10000038409

	 	Page 3 of 3

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED HEREIN AND BY THE
INTERNAP STANDARD TERMS AND CONDITIONS, INCLUDING ALL ATTACHMENTS THERETO, OF
WHICH THIS SALES ORDER IS DEEMED TO BE A PART AND INCORPORATED THEREIN BY
REFERENCE. PROVISION OF THE SERVICES HEREUNDER IS SUBJECT TO INTERNAP’S
CONTINUING APPROVAL OF CUSTOMER’S CREDIT-WORTHINESS.

	 	 	 
	/s/ Brian B. Thomas

	 	10/1/03
	 
	 
	 	 
	authorized customer signature

	 	date
	 
	 	 
	/s/ John P. Holland

	 	10/15/03
	 
	 
	 	 
	authorized INTERNAP signature

	 	date

	 	 	 	 	 
	INTERNAL USE ONLY
	account executive:

	 	technical consultant:
	 	customer account specialist:
	Colin Keating

	 	Brian Bean
	 	Dilaila Maldonado

 

 

	 	 	 
	Sales Order 10000040835

	 	Page 1 of 2

	 	 	 	 	 	 	 
	Internap	 	 	 	SALES ORDER # 10000040835
	 
	 	 	 	 	 	 
	 

	 	 	 	Add	 	 
	 
	 	 	 	 	 	 
	Company Name:

	 	Gomez, Inc.
	 	Customer PO:	 	 
	 
	 	 	 	 	 	 
	Company Address:

	 	610 Lincoln Street

Waltham, MA 02451 USA
	 	Billing Address:
	 	610 Lincoln Street

Waltham, MA 02451 USA
	 
	 	 	 	 	 	 
	Technical Contact:

	 	Brian Thomas
	 	Billing Contact:
	 	Accounts Payable
	 
	 	 	 	 	 	 
	Phone:

	 	781-768-4911
	 	Phone:
	 	781-768-2100
	 
	 	 	 	 	 	 
	Email:

	 	bthomas@gomez.com
	 	Email:	 	 
	 
	 	 	 	 	 	 
	Fax:

	 	 	 	Fax:	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Request	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Qty	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	[**]

	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
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	[**]

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	 	[**]
	[**]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Telco Quote
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Expiration	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Telco	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	TOTAL ESTIMATED TELCO	 	 	 	 	 	[**]	 	 	 	[**]

Comments/Special Notes:

	 	 	 
	Billing Terms	 	Contract Term
	 
	Payments are due net thirty (30) days from the date of Internap’s invoice.

Billing for Internap or Internap provided third party connectivity
services, including all associated fees and charges, commences upon the
earlier of (a) delivery of the local loop/Telco connection; or (b)
availability of the port circuit at the Internap or connectivity partner
service point for Customer Provided Access orders. Billing for Internap
colocation or Internap provided partner services including all associated
fees and charges commences upon the delivery of the specified products
and services.

The Term of this Sales Order shall automatically renew for one-year
periods absent contrary written notice provided by either party at least
ninety days in advance of renewal.

Sales Order not valid unless signed and dated by both parties at least
five (5) business days prior to the date the Telco loop quote(s) expires.

	 	1 Year

 

 

	 	 	 
	Sales Order 10000040835

	 	Page 1 of 2

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED HEREIN AND BY THE
INTERNAP STANDARD TERMS AND CONDITIONS, INCLUDING ALL ATTACHMENTS THERETO, OF
WHICH THIS SALES ORDER IS DEEMED TO BE A PART AND INCORPORATED THEREIN BY
REFERENCE. PROVISION OF THE SERVICES HEREUNDER IS SUBJECT TO INTERNAP’S
CONTINUING APPROVAL OF CUSTOMER’S CREDIT-WORTHINESS.

	 	 	 
	/s/ Brian B. Thomas

	 	1/27/04
	 
	 
	 	 
	authorized customer signature

	 	date
	 
	 	 
	 
	 
	 	 
	authorized INTERNAP signature

	 	date

	 	 	 	 	 
	INTERNAL USE ONLY
	account executive:

	 	technical consultant:
	 	customer account specialist:
	Colin Keating

	 	 	Dilaila Maldonado

 

	 	 	 
	Sales Order 10000067096

	 	Page 1 of 2

	 	 	 	 	 	 	 
	Internap	 	 	 	SALES ORDER # 10000067096
	 
	 	 	 	 	 	 
	 

	 	 	 	Add	 	 
	 
	 	 	 	 	 	 
	Company Name:

	 	Gomez, Inc.
	 	Customer PO:	 	 
	 
	 	 	 	 	 	 
	Company Address:

	 	420 Bedford Street

Lexington, MA 02420 USA
	 	Billing Address:
	 	420 Bedford Street

Lexington, MA 02420 USA
	 
	 	 	 	 	 	 
	Technical Contact:

	 	Brian Thomas
	 	Billing Contact:
	 	Accounts Payable
	 
	 	 	 	 	 	 
	Phone:

	 	781-768-4911
	 	Phone:
	 	781-778-2700
	 
	 	 	 	 	 	 
	Email:

	 	bthomas@gomez.com
	 	Email:	 	 
	 
	 	 	 	 	 	 
	Fax:

	 	 	 	Fax:	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Request	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Qty	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	[**]

	 	[**]
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	[**]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Telco Quote
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Expiration	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Telco	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	TOTAL ESTIMATED TELCO	 	 	 	 	 	[**]	 	 	 	[**]

Comments/Special Notes:

[**]

 

 

	 	 	 
	Sales Order 10000067096

	 	Page 2 of 2

	 	 	 
	Billing Terms	 	Contract Term
	 
	Payments are due net thirty (30) days from the date of Internap’s invoice.

Billing for Internap or Internap provided third party connectivity
services, including all associated fees and charges, commences upon the
earlier of (a) delivery of the local loop/Telco connection; or (b)
availability of the port circuit at the Internap or connectivity partner
service point for Customer Provided Access orders. Billing for Internap
colocation or Internap provided partner services including all associated
fees and charges commences upon the delivery of the specified products
and services.

The Term of this Sales Order shall automatically renew for one-year
periods absent contrary written notice provided by either party at least
ninety days in advance of renewal.

Sales Order not valid unless signed and dated by both parties at least
five (5) business days prior to the date the Telco loop quote(s) expires.

	 	1 Year

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED HEREIN AND BY THE INTERNAP STANDARD TERMS
AND CONDITIONS, INCLUDING ALL ATTACHMENTS THERETO, OF WHICH THIS SALES ORDER IS DEEMED TO BE A PART
AND INCORPORATED THEREIN BY REFERENCE. PROVISION OF THE SERVICES HEREUNDER IS SUBJECT TO
INTERNAP’S CONTINUING APPROVAL OF CUSTOMER’S CREDIT-WORTHINESS.

	 	 	 
	/s/ Alvin Boynton

	 	11/30/2006
	 
	 
	 	 
	authorized customer signature

	 	date
	 
	 	 
	ALVIN BOYNTON
	 	 
	 
	 
	 	 
	print name
	 	 
	 
	 	 
	/s/ D. Maldonado for John Holland

	 	11/30/06
	 
	authorized INTERNAP signature

	 	date

	 	 	 	 	 
	INTERNAL USE ONLY 

	 
	account executive:

	 	technical consultant:
	 	customer account specialist:
	Richard Royston

	 	Peyton Collie
	 	Dilaila Maldonado

 

 

	 	 	 
	Sales Order 10000075010

	 	Page 1 of 2

	 	 	 	 	 	 	 
	Internap	 	 	 	SALES ORDER # 10000075010
	 
	 	 	 	 	 	 
	 

	 	 	 	Add	 	 
	 
	 	 	 	 	 	 
	Company Name:

	 	Gomez, Inc.
	 	Customer PO:	 	 
	 
	 	 	 	 	 	 
	Company Address:

	 	420 Bedford Street

Lexington, MA 02420 USA
	 	Billing Address:
	 	420 Bedford Street

Lexington, MA 02420 USA
	 
	 	 	 	 	 	 
	Technical Contact:

	 	Dave Steward
	 	Billing Contact:
	 	Accounts Payable
	 
	 	 	 	 	 	 
	Phone:

	 	781-778-2796
	 	Phone:
	 	781-778-2700
	 
	 	 	 	 	 	 
	Email:

	 	dsteward@gomez.com
	 	Email:	 	 
	 
	 	 	 	 	 	 
	Fax:

	 	 	 	Fax:	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Request	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Qty	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	[**]

	 	[**]
	 	[**]
	 	[**]
	 	[**]
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	[**]

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	[**]

	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	[**]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Telco Quote
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Expiration	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Telco	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	TOTAL ESTIMATED TELCO	 	 	 	 	 	[**]	 	 	 	[**]

Comments/Special Notes:

[**]

	 	 	 
	Billing Terms	 	Contract Term
	 
	Payments are due net thirty (30) days from the date of Internap’s invoice.

Billing for Internap or Internap provided third party connectivity
services, including all associated fees and charges, commences upon the
earlier of (a) delivery of the local loop/Telco connection; or (b)
availability of the port circuit at the Internap or connectivity partner
service point for Customer Provided Access orders. Billing for Internap
colocation or Internap provided partner services including all associated
fees and charges commences upon the delivery of the specified products
and services.

The Term of this Sales Order shall automatically renew for one-year
periods absent contrary written notice provided by either party at least
ninety days in advance of renewal.

Sales Order not valid unless signed and dated by both parties at least
five (5) business days prior to the date the Telco loop quote(s) expires.

	 	2 Years

 

 

	 	 	 
	Sales Order 10000075010

	 	Page 2 of 2

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED HEREIN AND BY THE INTERNAP STANDARD TERMS
AND CONDITIONS, INCLUDING ALL ATTACHMENTS THERETO, OF WHICH THIS SALES ORDER IS DEEMED TO BE A PART
AND INCORPORATED THEREIN BY REFERENCE. PROVISION OF THE SERVICES HEREUNDER IS SUBJECT TO
INTERNAP’S CONTINUING APPROVAL OF CUSTOMER’S CREDIT-WORTHINESS.

	 	 	 
	/s/ illegible

	 	8/10/07
	 
	 
	 	 
	authorized customer signature

	 	date
	 
	 	 
	/s/ Timothy Doane

	 	8/10/07
	 
	 
	 	 
	print name
	 	 
	 
	 	 
	Timothy Doane VP, Corporate Controller
	 	 
	 
	 
	 	 
	authorized INTERNAP signature

	 	date

	 	 	 	 	 
	INTERNAL USE ONLY

	 
	account executive:

	 	technical consultant:
	 	customer account specialist:
	John Holland

	 	Peyton Collie
	 	Dilaila Maldonado

 

 

Sales Order 10000079027

	 	 	 	 	 	 	 
	Internap	 	 	 	SALES ORDER # 10000079027
	 
	 	 	 	 	 	 
	 

	 	 	 	Add	 	 
	 
	 	 	 	 	 	 
	Company Name:

	 	Gomez, Inc.
	 	Customer PO:	 	 
	 
	 	 	 	 	 	 
	Company Address:

	 	420 Bedford Street

Lexington, MA 02420 USA
	 	Billing Address:
	 	10 Maguire Rd, Bldg 3

Suite 330

Lexington, MA 02421 USA
	 
	 	 	 	 	 	 
	Technical Contact:

	 	Dave Steward
	 	Billing Contact:
	 	Accounts Payable
	 
	 	 	 	 	 	 
	Phone:

	 	781-778-2796
	 	Phone:
	 	781-778-2700
	 
	 	 	 	 	 	 
	Email:

	 	dsteward@gomez.com
	 	Email:	 	 
	 
	 	 	 	 	 	 
	Fax:

	 	 	 	Fax:	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design and	 	 	 	 
	 	 	 	 	 	 	 	 	Request	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Qty	 	Activity	 	Service Description	 	Date	 	PNAP	 	Total	 	Total	 	Fees	 	Total
	[**]

	 	[**]
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	[**]

	 	[**]
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	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	[**]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Telco Quote
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design and	 	 	 	 
	 	 	 	 	 	 	 	 	Expiration	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Telco	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	TOTAL ESTIMATED TELCO	 	 	 	 	 	[**]	 	 	 	[**]

Comments/Special Notes:

[**]

	 	 	 
	Billing Terms	 	Contract Term
	Payments are due net thirty (30) days from the date of Internap’s invoice.

Billing for Internap or Internap provided third party connectivity
services, including all associated fees and charges, commences upon the
earlier of (a) delivery of the local loop/Telco connection; or (b)
availability of the port circuit at the Internap or connectivity partner
service point for Customer Provided Access orders. Billing for Internap
colocation or Internap provided partner services including all associated
fees and charges commences upon the delivery of the specified products
and services.

The Term of this Sales Order shall automatically renew for one-year
periods absent contrary written notice provided by either party at least
ninety days in advance of renewal.

Sales Order not valid unless signed and dated by both parties a least
five (5) business days prior to the date the Telco loop quote(s) expires.

	 	2 Years

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED HEREIN AND BY THE INTERNAP STANDARD TERMS
AND CONDITIONS, INCLUDING ALL ATTACHMENTS THERETO, OF WHICH THIS SALES ORDER IS DEEMED TO BE A PART
AND INCORPORATED THEREIN BY REFERENCE. PROVISION OF THE SERVICES HEREUNDER IS SUBJECT TO
INTERNAP’S CONTINUING APPROVAL OF CUSTOMER’S CREDIT-WORTHINESS.

 

 

Sales Order 10000079027

	 	 	 
	 
	 
	 	 
	authorized customer signature

	 	date
	 
	 	 
	/s/ Scott Burnett

	 	26 Nov 07
	 
	 
	 	 
	print name
	 	 
	 
	 	 
	Scott Burnett

	 	26 Nov 07
	 
	 
	 	 
	authorized INTERNAP signature               /s/ Laura Thomas on behalf of John Holland

	 	date 11/26/07

	 	 	 	 	 
	INTERNAL USE ONLY

	 
	account executive:

	 	technical consultant:
	 	customer account specialist:
	Briar Kern

	 	Peyton Collie
	 	Laura Thomas

	 	 	 	 	 	 	 
	Internap	 	 	 	SALES ORDER # 10000080153
	 
	 	 	 	 	 	 
	 

	 	 	 	Service Change	 	 
	 
	 	 	 	 	 	 
	Company Name:

	 	Gomez Inc.
	 	Customer PO:	 	 
	 
	 	 	 	 	 	 
	Company Address:

	 	420 Bedford Street

Lexington, MA 02420

USA
	 	Billing Address:
	 	10 Maguire Rd, Bldg 3 

Suite 330

Lexington, MA 02421

USA
	 
	 	 	 	 	 	 
	Technical Contact:

	 	Dave Steward
	 	Billing Contact:
	 	Accounts Payable
	 
	 	 	 	 	 	 
	Phone:

	 	781-778-2796
	 	Phone:
	 	781-778-2700
	 
	 	 	 	 	 	 
	Email:

	 	dsteward@gomez.com
	 	Email:	 	 
	 
	 	 	 	 	 	 
	Fax:

	 	 	 	Fax:	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Request	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Qty	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	[**]

	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]	 	 	 	 	 	 	 	 
	[**]

	 	[**]
	 	[**]
	 	[**]
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	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	[**]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

Internap Usage-based Service Pricing per Month:

[**]

	 	 	 
	Usage

	 	Contract Price
	[**]

	 	[**]
	[**]

	 	[**]

Telco Quote

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Design &	 	Design &	 	 	 	 
	 	 	 	 	 	 	 	 	Expiration	 	 	 	Engineering	 	Engineering	 	Recurring	 	Recurring
	Item	 	Telco	 	Activity	 	Service Description	 	Date	 	PNAP	 	Fees	 	Total	 	Fees	 	Total
	[**]

	 	[**]
	 	[**]
	 	[**]
	 	 	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	[**]

	 	[**]
	 	[**]
	 	[**]
	 	 	 	[**]
	 	[**]
	 	[**]
	 	[**]
	 	[**]
	[**]

	 	 	 	 	 	 	 	 	 	 	 	 	 	[**]
	 	 	 	[**]

 

 

Sales Order 10000079027

Comments/Special Notes:

               [**]

 

 

Sales Order 10000079027

	 	 	 
	Billing Terms	 	Contract Term
	 
	Payments are due net thirty (30) days from the date of Internap’s invoice.

Billing for Internap or Internap provided third party connectivity
services, including all associated fees and charges, commences upon the
earlier of (a) delivery of the local loop/Telco connection; or (b)
availability of the port circuit at the Internap or connectivity partner
service point for Customer Provided Access orders. Billing for Internap
colocation or Internap provided partner services including all associated
fees and charges commences upon the delivery of the specified products
and services.

The Term of this Sales Order shall automatically renew for one-year
periods absent contrary written notice provided by either party at least
ninety days in advance of renewal.

Sales Order not valid unless signed and dated by both parties at least
five (5) business days prior to the date the Telco loop quote(s) expires.

	 	2 Years

THE PARTIES AGREE TO BE BOUND BY THE SALES TERMS STATED HEREIN AND BY THE INTERNAP STANDARD TERMS
AND CONDITIONS, INCLUDING ALL ATTACHMENTS THERETO, OF WHICH THIS SALES ORDER IS DEEMED TO BE A PART
AND INCORPORATED THEREIN BY REFERENCE. PROVISION OF THE SERVICES HEREUNDER IS SUBJECT TO
INTERNAP’S CONTINUING APPROVAL OF CUSTOMER’S CREDIT-WORTHINESS.

	 	 	 
	 
	 
	 	 
	authorized customer signature

	 	date
	 
	 	 
	/s/ Scott Burnett

	 	1/3/08
	 
	 
	 	 
	print name
	 	 
	 
	 	 
	Scott Burnett

	 	1/3/08
	 
	/s/ D. Maldonado on behalf of Joe Cimitile

	 	1/7/08
	 
	 	 
	authorized INTERNAP signature

	 	date

	 	 	 	 	 
	INTERNAL USE ONLY

	account executive:

	 	technical consultant:
	 	customer account specialist:
	Brian Kern

	 	Peyton Collie
	 	Laura Thomas

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00141-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00141-of-00352.parquet"}]]