Document:

exv10w21

    Exhibit
    10.21

 

     

 

    TERMS AND
    CONDITIONS OF YOUR

    OMNIBUS STOCK INCENTIVE PLAN GRANT

 

    In accordance with the terms and provisions of the Pentair, Inc.
    2008 Omnibus Stock Incentive Plan, as Amended (the
    “Plan”), you have been granted restricted stock units
    and stock options as described in the attached grant
    notification letter.

 

    The following terms and conditions govern your grant and, by
    accepting this grant, you agree to the following:

 

    Restricted
    Stock Units

 

		
	    • 
	    The restricted stock units become “vested” on the
    vesting dates noted in your grant letter. Upon vesting, the
    shares underlying the restricted stock units will be issued
    according to your instructions, unless you have elected to defer
    the units under the Pentair, Inc. Compensation Plan for
    Non-Employee Directors. In the event the vest date falls on a
    weekend day or holiday, the restricted stock units will vest and
    shares will be released on the next trading day.

	 
	    • 
	    Each restricted stock unit includes one dividend equivalent
    unit. A dividend equivalent unit entitles you to a cash payment
    equal to the cash dividends declared on a share of stock.
    Dividend equivalent units will be paid to you in cash during the
    vesting period as soon as practicable after a cash dividend has
    been declared, and will be reported on your Form 1099.
    Dividend equivalent units are not eligible for reinvesting under
    the Pentair, Inc. Dividend Reinvestment Plan and are not
    eligible for deferral under the Pentair, Inc. Compensation Plan
    for Non-Employee Directors.

	 
	    • 
	    If your service as a director with the Company terminates
    (voluntarily or involuntarily) before the expiration of the
    restriction period, all nonvested restricted stock units and
    their related dividend equivalent units will be forfeited.
    Exceptions to this rule are made for certain types of
    terminations, including termination due to death or disability
    in accordance with the terms of the Plan. The restricted stock
    units will also vest upon a Change of Control (as defined in the
    Plan, except that the Change of Control must also comply with
    Code Section 409A). Notwithstanding the Plan provisions,
    restricted stock units will not vest upon your termination due
    to retirement.

	 
	    • 
	    You cannot vote restricted stock units.

	 
	    • 
	    You may not sell, assign, transfer, pledge as collateral or
    otherwise dispose of your restricted stock units at any time
    during the restriction period.

	 
	    • 
	    The fair market value of the shares that are issued upon vesting
    of the restricted stock units and the payment of cash for the
    related dividend equivalent units will be considered taxable
    compensation.

 

    Stock
    Options

 

		
	    • 	
    All options are considered nonqualified stock options.

 

		
	    • 	
    Options may be exercised only after they become vested, as noted
    in your grant letter, and expire ten years from the date of
    grant, unless another expiration date is noted in your grant
    letter. Options can only be exercised if the fair market value
    of the shares being exercised exceeds the option exercise price
    for those shares.

 

		
	    • 	
    If your service as a director with the Company terminates (for
    any reason except for cause), you may exercise options which are
    vested on the last day of service for up to 90 days after
    your termination date or,

 

		
		
    if earlier, the date the option expires by its terms. Exceptions
    are made for terminations due to such reasons as death,
    retirement or disability, in accordance with the terms of the
    Plan.

 

		
	    • 
	    You have no shareholder rights (e.g. dividends, voting) with
    respect to the underlying stock you may purchase by the exercise
    of the option.

	 
	    • 
	    You may pay the option exercise price due upon exercise by:
    1) submitting a personal check, 2) swapping
    previously-acquired mature Pentair common stock, or
    3) arranging a cashless exercise through a broker. An
    exercise notice and agreement must be submitted to Pentair.

 

    General

 

		
	    • 
	    The grant of Plan awards to you does not guarantee you will
    receive Plan awards in subsequent years.

	 
	    • 
	    In addition to the terms and conditions disclosed above, your
    Plan awards are subject to the provisions of the Plan document
    and Prospectus as well as applicable rules and regulations
    issued under local tax and securities laws and New York Stock
    Exchange rules.

	 
	    • 
	    The Compensation Committee of the Pentair, Inc. Board of
    Directors may amend or modify the Plan at any time but generally
    such changes will apply to future Plan awards. The Governance
    Committee may also amend or modify this Award, but most changes
    will require your consent.

    

    2

 

    [Date]

 

    «FirstName» «LastName»

    «Company»

    «Address1»

    «Address2»

    «City»

 

    Dear

 

 

    You are hereby notified of the following grants that have been
    awarded to you under the Pentair, Inc. 2008 Omnibus Stock
    Incentive Plan, as amended (the “Plan”).

 

    [          ]
    restricted stock units and dividend equivalent units granted on
    [Date], that will vest over the following schedule:

 

    1/3 of the
    units on [one year after grant date]

    1/3 of the units on [two years after grant date]

    1/3 of the units on [three years after grant date]
    

 

    [          ]
    stock options granted on [Date] that will vest over the
    following schedule:

 

    1/3 of the
    options on [one year after grant date]

    1/3 of the options on [two years after grant date]

    1/3 of the options on [three years after grant date]
    

 

    The options have an exercise price of
    $[          ]
    per share, which is the fair market value on the date of the
    grant, and have an expiration date of [ten years after grant
    date].

 

    Included for your review and records is a Plan prospectus, the
    Terms and Conditions that apply to your awards, and an Exercise
    Notice and Agreement for your future use. For your convenience,
    an Optionee Statement is enclosed summarizing the awards that
    have been granted to you.

 

    If you have any questions regarding your Plan awards, please
    call Jill Wallar at
    [          ]-[          ]-[          ].

 

    Sincerely,

 

    PENTAIR, INC.

 

    

    Randall J. Hogan

    Chairman and CEO

    

    3exv10w25

Exhibit 10.25

MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT

Certain confidential information contained in this document, marked by asterisks, has been omitted

and filed separately with the Securities and Exchange Commission pursuant to Rule 24b-2 of the

Securities Exchange Act of 1934, as amended.

AGREEMENT SUMMARY AND SIGNATURE PAGE

This Microsoft Operations Digital Distribution Agreement (“Agreement”) is entered into between:

Microsoft Corporation

     A corporation organized under the laws of the State of Washington, U.S.A. (“Microsoft”)

AND

Digital River, Inc.

     A company organized under the laws of the State of Delaware, U.S.A. (“Company”)

	 	 	 
	Effective and Expiration Dates:

	 	This Agreement commences on September 1, 2006 (the “Effective Date”) and, unless
terminated earlier, expires on August 31, 2009 (the “Expiration Date”).
	 
	 	 
	Purpose and Scope:

	 	This Agreement establishes the terms and conditions under which Company shall
perform certain E-Commerce Activities for Microsoft, including, distribution,
fulfillment and delivery functions related to digital distribution of Microsoft
Products.

This Agreement consists of the following:

	 	•	 	This Agreement Summary and Signature Page
	 
	 	•	 	The Contact and Notices Information Page
	 
	 	•	 	The General Terms and Conditions
	 
	 	•	 	Inventory Management Terms and Conditions
	 
	 	•	 	Policies and procedures referenced and incorporated into this Agreement
	 
	 	•	 	The Following Exhibits:

	 	•	 	Exhibit A: Vendor Administrative Guidelines (“VAG”)
	 
	 	•	 	Exhibit B: Non-Disclosure Agreement (Dated October 12, 2001)
	 
	 	•	 	Exhibit C: Microsoft Supply Chain Security Policies and Requirements (Version 4)
	 
	 	•	 	Exhibit D: Template — Affiliate Agreement
	 
	 	•	 	Exhibit E: Microsoft Release Services Manager Site License Agreement

Microsoft and Company enter into this Agreement by signing below.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	MICROSOFT CORPORATION	 	 	 	DIGITAL RIVER, INC.	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Signature:

	 	 	 	 	 	 	 	Signature:	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 

	 	Print Name:
	 	 	 	 	 	 	 	Print Name:	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	Title:
	 	 	 	 	 	 	 	Title:	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	Date:
	 	 	 	 	 	 	 	Date:	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 	 	 

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

1

 

MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT

CONTACT AND NOTICES INFORMATION PAGE

Address for Notices. The parties must send legal notices, including notices relating to a
breach or termination of this Agreement or a waiver of any right or obligation in this Agreement,
to the address indicated in the Legal Notice Contact Information table below. Each party must
notify the other in writing of any changes to the Legal Notice Contact Information. The parties
must send any other communication required by this Agreement to the applicable business contact
indicated in the Business Contact Information table below.

Legal Notice Contact Information

	 	 	 
	Microsoft	 	Company
	 
	 	 
	Street Address, City, State, Country, Zip Code, Facsimile:

	 	Street Address, City, State, Country, Zip Code:
	          [*]

	 	          [*]
	 
	 	 
	Notices Contact(s):

	 	Notices Contact(s):
	 
	 	 
	With Copy To:

	 	With Copy To:
	          [*]

	 	          [*]

Notices must be in writing. Notices shall be deemed given on the day deposited in the mail
(postage prepaid, certified or registered, return receipt requested) or sent by recognized national
or international air express courier with charges prepaid.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

2

 

GENERAL TERMS AND CONDITIONS

     1. Certain Definitions. As used in this Agreement, the terms below have the following
meanings.

          (a) “Affiliate” means, with respect to an entity, any person or entity that directly or
indirectly controls, is controlled by, or is under common control with that entity. For purposes
of this definition, to “control” means (i) to have the right to control, through the ownership of
or contractual right to vote securities or through other means, the election of directors of a
corporation, or (ii) to own a majority of the voting power or the beneficial interests in income
and capital of an entity other than a corporation.

          (b) “Agreement” means (i) the Agreement Summary and Signature Page, (ii) the Contact and
Notices Information Page, (iii) these General Terms and Conditions, (iv) any additional terms and
conditions, Exhibits and SOWs attached to this Agreement, and (v) any policies or procedures
referenced in this Agreement.

          (c) “Authorized Party” means a third party designated by Microsoft in a SOW or other writing:
(i) from whom Company may acquire services or Inventory; (ii) to whom Company may provide services
or Inventory; or (iii) for whom Company may manage or handle Inventory.

          (d) “Customer” means an End-User or Authorized Party to whom Company is permitted to deliver
Inventory or disburses rebates or refunds, or from whom Company is permitted to receive Inventory
returns, orders for Inventory, requests for Inventory returns or funds, as specified in this
Agreement.

          (e) “Deliverables” means all Intellectual Property or other work product expressly requested
by Microsoft, paid for directly or indirectly by Microsoft and developed by Company for Microsoft
under a SOW.

          (f) “E-Commerce Activities” means any services specified under a SOW, which may include: (i)
Inventory manufacturing, assembly, replication, repair, refurbishment, delivery, returns and
warehousing; (ii) Customer service activities related to handling Inventory orders, processing
payments, rebates, Product identification keys or codes; and/or (iii) the resale of Products and
upgrades and the performance of order transaction and digital download and fulfillment
functionalities.

          (g) “Facility” means the premises that are (i) controlled by Company (or, where approved in
accordance with this Agreement, by Company’s Subcontractor) and (ii) expressly designated in an
applicable SOW as an approved location at which E-Commerce Activities may be performed.

          (h) “Including” means including without limitation.

          (i) “Insolvent” means the condition of a party’s debts exceeding the fair value of its assets;
or, when a party has incurred debts beyond that party’s ability to pay the debts as they mature;
or, when a party is engaged in a business or transaction for which the party has unreasonably small
capital.

          (j) “Intellectual Property” means all intellectual property rights throughout the world,
whether existing under statute or at common law or equity, now or hereafter in force or recognized,
including: (a) copyrights, trade secrets, trademarks and servicemarks, patents, inventions,
designs, logos and trade dress, “moral rights,” mask works, publicity rights, and privacy rights;
and (b) any application or right to apply for any of the rights referred to in clause (a), and all
renewals, extensions and restorations.

          (k) “Inventory” means any tangible or intangible item containing or covered by Microsoft
Intellectual Property that is manufactured, assembled, replicated, delivered, distributed, stored
or handled, whether physically or digitally, by Company under this Agreement, whether complete or a
work-in-progress. For the sake of clarity, Inventory might, in some but not necessarily all cases,
consist of Products or components of Products.

          (l) “Materials” means tangible and intangible items provided by Microsoft, or by an Authorized
Party on behalf of Microsoft, to Company for use in performing the E-Commerce Activities (e.g.,
software, materials associated with a Product, kits, equipment, data from the Microsoft designated
Product support service database, Product application notes, tools, etc.). For the sake of
clarity, “Materials” shall not include any Products obtained by Company outside of this Agreement,
such as Products licensed to Company under a Microsoft volume license agreement or obtained by
Company through the retailer.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

3

 

          (m) “Personal Information” means information provided by Microsoft or collected by Company in
connection with this Agreement that identifies or can be used to identify, contact, or locate the
person to whom such information pertains. Personal Information includes: name, address, phone
number, fax number, email address, social security number or other government-issued identifier,
and credit card information. Additionally, to the extent any other information (including a
personal profile, unique identifier, biometric information, and/or IP address) is associated or
combined with Personal Information, then that information is also Personal Information.

          (n) “Product” means any product, service, subscription or other item typically sold or
licensed either directly or indirectly by Microsoft to its end-users, whether tangible or
intangible, with respect to which E-Commerce Activities may be provided under this Agreement (e.g.,
Microsoft-branded or Microsoft proprietary software or hardware).

          (o) “SOW” means a services order referring expressly to this Agreement, signed by authorized
representatives of both parties and describing Services to be performed and any associated
additional terms and conditions.

          (p) “Subcontractor” means a third party to whom Company delegates specified obligations that
Company would otherwise be required to perform under this Agreement. For the sake of clarity,
Microsoft Affiliates or Authorized Parties from whom Company is directed or permitted to acquire
materials or obtain services in connection with its performance of the E-Commerce Activities are
not intended to fall within the definition of a Subcontractor as that term is used in this
Agreement.

          (q) “VAG” means the Microsoft Vendor Administrative Guidelines.

          (r) “Company IP” means Company pre-existing or independently developed proprietary tools,
processes or Intellectual Property.

     2. E-Commerce Activities.

          (a) Performance of E-Commerce Activities; Compliance with Laws. Company shall perform
the E-Commerce Activities in compliance with this Agreement, all Microsoft policies and procedures
referenced in this Agreement, and each applicable SOW. When performing the E-Commerce Activities,
Company shall comply with all applicable local, state and federal laws regulations and ordinances.
Company shall, at its own expense, obtain and maintain any approvals, permits, licenses, filings or
registrations necessary and related to the performance of the E-Commerce Activities.

          (b) No Exclusivity; No Minimum Commitments. This Agreement does not grant the Company
an exclusive right to provide Microsoft any of the E-Commerce Activities or Inventory which
Microsoft may require from Company. Microsoft may contract with third parties for the procurement
of comparable or similar E-Commerce Activities or Inventory. Microsoft makes no representation or
commitment that the scope or level of services or other terms and conditions for any one vendor
will be the same as or similar to any other Microsoft vendor. Company is entering into this
Agreement without any expectations of any such similar treatment. Nothing in this Agreement shall
be construed as creating a minimum commitment for business on the part of Microsoft to Company.

          (c) E-Commerce Activities to Microsoft or Authorized Parties. Microsoft may exercise
its rights under this Agreement directly and/or indirectly through Authorized Parties designated by
Microsoft in the applicable SOW. Microsoft shall have the right to update the list of Authorized
Parties who may engage the Company under this Section 2(c) from time to time. Authorized Parties
are not authorized to act on behalf of Microsoft except as expressly provided in this Agreement, or
otherwise expressly authorized by Microsoft in the SOW or in writing. Company agrees to extend all
rights and privileges under this Agreement to those Authorized Parties, including pricing, when
those Authorized Parties are acting indirectly on behalf of Microsoft, provided, however, that such
Authorized Parties will not be considered third-party beneficiaries of this Agreement and will have
no right to enforce any of the terms hereof.

          (d) Restrictions on the Scope of E-Commerce Activities.

               (i) Company shall perform the E-Commerce Activities only at the Facilities approved in each
applicable SOW, and shall not move or consolidate E-Commerce Activities among or between Facilities
without Microsoft’s written permission.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

4

 

               (ii) Company shall only provide the E-Commerce Activities to Microsoft, or to Authorized
Parties located in the geographical territories designated in an applicable SOW. The foregoing
will not be deemed to limit Company’s right to provide products or services (other than the
E-Commerce Activity) to any other party.

               (iii) If the E-Commerce Activities are being provided with respect to particular Products,
Company shall perform the E-Commerce Activities only with respect to those Products as designated
by Microsoft in the applicable SOW.

          (e) Company’s Personnel, Subcontractors and Affiliates.

               (i) Appointment of Account Manager. Company shall appoint one or more individuals to
serve as account manager(s) for the E-Commerce Activities. These individuals are listed in the
Contact and Notices Information Page. Account managers shall ensure timely and accurate
communication between the parties. Company may change account managers on a ten (10) day prior
written notice to the corresponding Microsoft business contacts listed on the Contact and Notices
Information Page.

               (ii) Selection, Training and Removal of Personnel. Company shall be solely
responsible, at its cost, for recruiting, selecting and training its personnel for the performance
of the E-Commerce Activities. If training requirements are identified in the applicable SOW,
Company shall ensure that the necessary personnel are given the training in a timely manner.
Company shall use persons qualified to perform the E-Commerce Activities. Company will not be
entitled to charge Fees (as defined in Section 3) for E-Commerce Activities performed by personnel
who have not completed training requirements specified in an applicable SOW. At Microsoft’s good
faith request and for any business reason, Company shall promptly remove or replace any individual
performing E-Commerce Activities. Company shall be responsible for the acts and omissions of its
employees.

               (iii) Use of Subcontractors. Company may subcontract the performance of any
E-Commerce Activities to any Subcontractor only with the prior written approval of the applicable
Microsoft Business Contact or as expressly designated in an applicable SOW. If Microsoft approves
the use of a Subcontractor, the following requirements shall apply:

                    (A) Company shall guarantee the Subcontractor’s fulfillment of applicable Company obligations
under this Agreement;

                    (B) Company shall require each Subcontractor to consent in writing to any relevant terms,
conditions and policies set forth in this Agreement (including confidentiality obligations,
obligations with respect to Personal Information, security requirements, insurance requirements,
Microsoft’s right to conduct audits, and requirements regarding record-keeping and reporting) and
to acknowledge in writing that Microsoft is an intended third-party beneficiary of those terms and
conditions.

                    (C) Company shall make all payments to Subcontractor.

                    (D) If Company fails to pay a Subcontractor, Microsoft shall have the right (but not the
obligation) to pay such Subcontractor and to offset any amounts due to Company with amounts paid to
the Subcontractor, unless Company provides assurances reasonably acceptable to Microsoft that the
non-payment will not adversely affect or encumber any E-Commerce Activities, Inventory or
Materials.

                    (E) [*]

                    (F) If E-Commerce Activities are being performed in the United States, use commercially
reasonable efforts to ensure that, of the total amount paid by Company to non-Affiliate
Subcontractors operating in the United States to provide E-Commerce Activities under each SOW,
Company spends at least five percent (5%) with Minority Owned and Operated Businesses and at least
five percent (5%) with Women Owned and Operated Businesses. For purposes of this subsection:
“Minority-Owned and Operated Businesses” means businesses which are at least fifty-one percent
(51%) owned by a Minority Person or Persons or, in the case of any publicly owned business, at
least fifty-one percent (51%) of the stock of which is owned by a Minority Person or Persons, and
whose management and daily business operations are controlled by one or more of the same Minority
Person or Persons having ownership interest. “Minority Person or Persons” means one or more
individuals who is/are USA citizens residing in the United States and is/are either
African-American/Black, Hispanic, Asian-American/Pacific Islander (including native Hawaiians),
Asian Indian, and/or Native American/American Indian (enrolled in a federally recognized tribe).
“Women-Owned and Operated Businesses” means businesses which are at

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

5

 

least fifty-one percent (51%) owned by one or more women residing in the United States, or, in
the case of any publicly owned business, at least fifty-one percent (51%) of the stock of which is
owned by one or more women residing in the United States, and whose management and daily business
operations are controlled by one or more of the same women having ownership interest.

               (iv)  Use of Company Affiliates. Company may use its Affiliates to perform certain
E-Commerce Activities under this Agreement
only with the prior written approval of the
applicable Microsoft account manager or as expressly designated in an applicable SOW, provided
that:

                    (A) the Company Affiliate agrees to the same obligations, limitations and restrictions imposed
on Company under this Agreement;

                    (B) the Company Affiliate executes an Affiliate Agreement with Microsoft in a form
substantially similar to the one attached hereto as Exhibit D; and

                    (C) Company guarantees its Affiliates’ fulfillment of the applicable obligations imposed on
Company under this Agreement.

          (f) Company’s Technology.

               (i) Selection and Compatibility of Technology. Except for Materials provided to
Company or when otherwise provided in the applicable SOW, Company shall, at its own costs, provide
all equipment, technology, and infrastructure for performing the E-Commerce Activities. Company
shall ensure that these items are compatible with Microsoft equipment, technology and
infrastructure as necessary to perform the E-Commerce Activities.

               (ii) [*]

               (iii) Avoidance of Illicit Code. Company shall not introduce any computer virus
or other illicit code into any Accessible System, Inventory, Materials or Deliverables, or into any
Company IP or other Intellectual Property that is licensed to Microsoft by Company under this
Agreement, if any.

               (iv) Use of Microsoft Technology. When performing the E-Commerce Activities, where a
suitable Microsoft product or technology platform exists, Company shall use commercially reasonable
efforts to utilize such Microsoft product or technology platform, but shall have no obligation to
replace any existing non-Microsoft product or technology platform as a result of this subsection.

               (v) Independent Audit. Company shall have security assessments and audits conducted
by an independent security auditor no less than twice a year and shall make the findings of such
audits and assessments available to Microsoft upon request.

          (g) Company’s Duty of Ongoing Improvement and to Apply Best Practices. Company shall
pursue commercially reasonable opportunities to reduce fees and costs associated with the
performance of the E-Commerce Activities, and to improve performance, without compromising the
quality of the E-Commerce Activities, Deliverables or Inventory.

          (h) Performance Review. At the frequency specified in each applicable SOW, and at
other times that Microsoft requests, Company and Microsoft shall meet to review Company’s
performance and discuss issues related to the E-Commerce Activities, including Company’s compliance
with the performance standards described in the applicable SOW and this Agreement.

          (i) Company’s Duty to Cooperate in Fraud-Prevention Efforts. Company shall have
commercially reasonable processes and procedures in place in order to prevent any occurrence of
fraud with regard to the E-Commerce Activities. If reasonably requested by Microsoft, Company must
work with Microsoft to develop an internal investigation team to detect, investigate and prevent
fraud related to the E-Commerce Activities. Company shall also cooperate with Microsoft in the
investigation of counterfeit, pirated or illegal software and report to Microsoft, as soon as
possible after it comes to Company’s notice, any suspected counterfeiting, piracy or other
infringement of any Microsoft Intellectual Property. In addition, Company shall not:

               (i) engage in or fail to report fraud or infringement relating to Microsoft Intellectual
Property in any form;

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

6

 

               (ii) knowingly use or manufacture counterfeit, pirated or illegal software;

               (iii) knowingly engage in the warehousing, distribution, supply or transfer of counterfeit,
pirated or illegal software; and

               (iv) knowingly supply any Product or Inventory to any person known to be engaged or have
engaged in the use, manufacturing, distribution or other supply or transfer of counterfeit, pirated
or illegal software.

          (j) Company’s Use of Microsoft Facilities. Company shall not use Microsoft facilities
other than as expressly authorized by a SOW. While on Microsoft’s premises, Company shall comply
with Microsoft’s then-current physical and information security policies. Company shall ensure
that any of its personnel that are issued access cards or Microsoft e-mail accounts execute the
necessary agreements reasonably required by Microsoft and comply with all applicable Microsoft
policies. Company shall remove any of its personnel from Microsoft’s premises upon Microsoft’s
request. If any Company personnel encounter any unsafe conditions while on Microsoft’s premises,
Company shall notify Microsoft promptly in writing indicating the nature and location of the
hazard, and shall require its personnel to take additional safety measures as reasonably necessary
to reduce the risk of injury. If Company becomes aware that a “significant” injury to someone or
damage to property has occurred on Microsoft premises, Company shall notify Microsoft promptly and
provide adequate details to enable Microsoft to investigate the cause. For the purpose of this
subsection, “significant” means injury to a person that results in hospital treatment, or damage to
or loss of property with an estimated value in excess of Ten Thousand United States Dollars
($10,000.00).

          (k) Access to Microsoft Systems and Tools. If necessary to perform the E-Commerce
Activities, Microsoft may give Company access to certain Microsoft systems and tools. If such
access is given, Company shall comply with all Microsoft security and access policies related to
those systems and tools as provided by Microsoft from time-to-time. Specifically, Company shall
comply with the Microsoft Release Services Manager Site License Agreement attached hereto as
Exhibit E.

          (l) Export and Trade Controls.

               (i) Company acknowledges that the Products and Inventory and Products are subject to U.S.
export jurisdiction. Company agrees to comply with all applicable international and national
export control and customs compliance laws and regulations that apply to the Products and the
Inventory, including the U.S. Export Administration Regulations, as well as end-user, end-use and
destination restrictions issued by U.S. and other governments (where applicable). Microsoft shall
make US Export Control Classification Numbers and Schedule B Codes for the Products or Inventory
available to Company on http://www.microsoft.com/exporting/. For additional information, see
http://www.microsoft.com/exporting/.

               (ii) Company shall comply with the trade requirements set forth in the applicable SOW.

               (iii) Company agrees to verify and maintain the non-preferential and preferential country of
origin data for all Products or Inventory delivered under this Agreement. Company is responsible
for the overall content and accuracy of all Company invoices involved in the making of customs
declarations in the country of destination.

     3. Compensation for E-Commerce Activities.

          (a) Microsoft’s Payment of Fees & Pass-Through Costs. If applicable for under an
applicable SOW, Microsoft shall pay Company those fees described in each SOW (“Fees”). [*] Unless
otherwise expressly provided in the SOW or in writing by Microsoft, Company shall invoice Microsoft
for all Microsoft-approved expenses (“Pass-through Costs”). [*]

          (b) MS Invoice Requirements. Company shall invoice Microsoft for all Fees and, if
applicable, Pass-through Costs via the “MS Invoice” online tool in accordance with the then-current
requirements at http://invoice.microsoft.com and in the VAG. Company shall not charge Microsoft
for researching, reporting on or correcting any errors relating to its invoices. Invoices shall
not bear an invoice date earlier than the date on which Company is entitled to be paid under the
applicable SOW, or if not specified in the applicable SOW, invoices may be issued monthly in
arrears.

          (c) Payment by Microsoft. Upon acceptance of the applicable E-Commerce Activities,
Deliverables and/or Inventory (in accordance with any acceptance criteria provided in this
Agreement and in each applicable SOW,

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

7

 

and, if no such criteria are provided, then in accordance with criteria reasonable under the
circumstances) and receipt of a correct and undisputed invoice, Microsoft shall:

               (i) [*]

               (ii) [*]

               (iii) if applicable, pay Pass-through Costs net sixty (60) days with no discount; and

               (iv) pay the amounts in accordance with Microsoft’s then-current payment policies (e.g.,
payment via ACH electronic payment to Company’s financial institution per instructions in
Microsoft’s ACH electronic payment form).

          (d) [*]

     4. Microsoft Policies and Procedures. Company shall adhere to the then-current and
applicable Microsoft policies and procedures described in this Section and this Agreement. These
policies and procedures are expressly referenced and incorporated into this Agreement and they are
either attached as exhibits to this Agreement and/or provided to Company via the web site addresses
listed below (or any successor site or communication designated by Microsoft). While Company must
comply with these policies and procedures, mere compliance does not necessarily waive or diminish
Company’s obligation to comply with any other provision in this Agreement.

          (a) Vendor Administrative Guidelines. Company shall comply with the VAG. A copy of
the current VAG is attached hereto as Exhibit A.

          (b) Trademark Usage Requirements. When permitted to use Microsoft name, trademarks or
servicemarks (“Trademarks”) under this Agreement and any applicable SOW, Company shall only use
those Trademarks as permitted by the applicable SOW as necessary to perform the E-Commerce
Activities, and shall comply with the standard guidelines established by Microsoft and located at
http://www.microsoft.com/trademarks/.

          (c) Microsoft Supply Chain Security Policies and Procedures. Company shall comply
with the Microsoft Supply Chain Security Compliance Policies and Requirements, attached hereto as
Exhibit C.

          (d) Changes to Microsoft Policies and Procedures. Microsoft may update or modify the
policies and procedures from time to time. All updates or modifications shall be effective thirty
(30) days after notifying one of Company’s account managers, unless the parties agree otherwise in
writing. If Company determines, in its reasonable discretion, that changes to a policy or
procedure will cause a material change in the delivery schedule, Fees or other costs applicable to
the E-Commerce Activities, then Company shall promptly notify Microsoft. Upon receipt of a
detailed explanation from Company regarding the material change, the parties shall discuss in good
faith extending the compliance effective date or otherwise implementing a corrective action plan to
enable Company to comply with the updated or modified policy or procedure.

     5. Ownership and Use of the Parties’ Respective Intellectual Property.

          (a) Company’s Use of Materials.

               (i) License to Use Materials. In consideration of the Company’s performance of the
E-Commerce Activities under the terms of this Agreement, Microsoft grants Company, and Company
accepts a non-exclusive, nontransferable, revocable (but only as described below), and limited
license to use the Materials and Trademarks during the term of this Agreement or the applicable SOW
solely to the extent necessary to perform the applicable E-Commerce Activities and subject to the
restrictions and limitations provided for in this Agreement. Microsoft, or if applicable its
suppliers and licensors, reserve all other rights, title, and interest in and to all Materials and
all related Intellectual Property. Company has no right to sublicense the rights granted under
this Agreement, except as necessary to any Subcontractor or Company Affiliate with Microsoft’s
prior written consent, which consent shall not be unreasonably withheld, Company shall not modify,
reverse engineer or decompile any Materials, and shall not remove any proprietary notices or
licenses contained in any Materials. Company is responsible for all actions taken by any
individual authorized or purporting to be authorized by Company in connection with accessing or
using the Materials. If the Materials are accompanied by a separate license (including any license
with respect to the use of software embedded on any equipment provided to Company), the terms of
that license shall also apply, but the provisions of this Agreement shall control in the case of
any conflict between this Agreement and those license terms.

               (ii) Use of Equipment and Tools. If the Materials include any computer hardware or
other equipment or tools (“Equipment”), or if Microsoft requires Company to build or acquire any
Equipment to be used in

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

8

 

connection with the performance of E-Commerce Activities, the following additional
requirements will apply to Company’s use of the Equipment, except to the extent that the parties
agree otherwise in a written agreement (e.g., a separate Equipment lease or purchase agreement):

                    (A) Company shall use the Equipment only for the performance of the E-Commerce Activities;

                    (B) Company shall assume the risk of, and take all reasonable precautions to protect Equipment
and tools against, loss, damage, theft or disappearance;

                    (C) Company shall take no action which affects Microsoft’s or its authorized third party
lessor’s title or interest in the Equipment;

                    (D) Company shall maintain, use and service the Equipment in accordance with the applicable
manufacturer’s specifications and instructions.

                    (E) Unless otherwise specified in the applicable SOW, Microsoft shall not provide technical or
maintenance support to Company in connection with any Equipment; and

                    (F) Company shall place labels identifying the Equipment and/or tools as Microsoft’s or the
lessor’s property.

               (iii) Termination of License and Return of Materials. The license to use Materials
and/or Trademarks is limited to the term of the applicable SOW and this Agreement. This license
may be revoked by Microsoft with respect to a particular Material or Trademark (A) if Microsoft
receives an allegation that such Trademark or Material infringes a third party’s intellectual
property rights or (B) for a good faith business justification, including, but not limited to, any
action designed to protect Microsoft’s legal interests, so long as, in each case, Microsoft
provides Company with a reasonable notice of revocation. Upon termination of the license in whole
or in part, Company shall promptly return any Materials related thereto to Microsoft upon request.

          (b) Company’s Use of Non-Microsoft Intellectual Property in the Performance of E-Commerce
Activities.

               (i) Use of Third Party Intellectual Property. Company shall provide Microsoft with a
list of any Company IP, and of any material third party Intellectual Property, that it intends to
use in the performance of the E-Commerce Activities prior to such use. Company shall update such
list periodically and as needed (the “Updated List”). Microsoft shall have the right to disapprove
the use of any particular material third-party Intellectual Property in the provision of E-Commerce
Activities by providing written notice to Company within ten (10) days of the receipt of Company’s
Updated List, such notice to describe such problems in reasonable detail.

               (ii) Limitation on Use of Company and Third Party Intellectual Property That Could
Encumber Microsoft Intellectual Property. Company must obtain Microsoft’s express approval
before using any third party Intellectual Property, or any Company IP, in a manner that would cause
it to:

                    (A) be incorporated into any Inventory or Deliverables;

                    (B) alter or affect Microsoft’s ownership interests in any Inventory or Deliverables; or

                    (C) be required for the Inventory or Deliverables to be used or distributed by Microsoft or
any Customer.

               (iii) [*]

               (iv) Rights to Third Party Intellectual Property That Is Incorporated Into or Required For
the Use of Deliverables or Inventory. If Company intends to incorporate any third party
Intellectual Property into any Inventory or Deliverable, or uses any third party Intellectual
Property in a manner that makes it necessary for the unfettered use or distribution of any
Inventory or Deliverable by Microsoft or any Customer, then in addition to obtaining Microsoft’s
prior written approval, Company shall obtain all rights in the applicable third party Intellectual
Property needed to grant Microsoft the same rights provided in the preceding Subsections
5(b)(iii)(A)-(C).

          (c) Ownership and Use of Deliverables.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

9

 

               (i) [*]

               (ii) Company’s Assistance. Company shall promptly disclose to Microsoft, in writing,
any inventions, works of authorship, improvements, developments or discoveries conceived, authored,
made or reduced to practice by Company or its Affiliates or Subcontractors, either solely or in
collaboration with others, in connection with performing the E-Commerce Activities, excluding,
however, any inventions, works of authorship, improvements, developments or discoveries primarily
relating to Company’s staff or Company’s business models or internal systems or processes. At
Microsoft’s request and expense, Company shall execute documents and take any other action
necessary to evidence, perfect or protect Microsoft’s rights in the Deliverables. Company shall
cooperate with Microsoft in the filing and prosecution of any copyright, trademark or patent
applications that Microsoft may elect to file on the Deliverables. Company hereby irrevocably
appoints Microsoft as Company’s attorney-in-fact (which appointment is coupled with an interest) to
execute those documents on Company’s behalf. Company shall not challenge, oppose or interfere with
any Microsoft applications relating to the Deliverables or file any applications on its own behalf.

               (iii) Inventions. Any inventions, ideas, designs, concepts, techniques, discoveries,
improvements or enhancements including, without limitation, software code, whether or not
patentable (collectively, “Inventions”), which are modifications or improvements of, or based on,
the Intellectual Property of a party developed or created by the other party in the course of
performing obligations or services, including E-Commerce Activities under this Agreement shall be
owned by the party owning the underlying Intellectual Property. Any custom development work
requested by one party to be undertaken by the other party shall only be undertaken pursuant to a
written agreement specifying the terms and conditions under which the development work, including
ownership of any Inventions, shall be undertaken.

               (iv) [*]

               (v) Title and Non-Infringement with Respect to E-Commerce Activities, Deliverables and
Company IP. Company represents and warrants that to its knowledge, the use of the E-Commerce
Activities, Deliverables, and any Company IP or third party Intellectual Property licensed to
Microsoft under this Agreement by Microsoft or its Customers as contemplated by this Agreement will
not infringe or violate any patent, copyright, trademark, trade secret or other proprietary right
of any third party.

               (vi) Company Intellectual Property. Except as otherwise expressly provided in a SOW,
notwithstanding anything to the contrary herein, Company retains all right, title and interest in
and to all copyright, including all renewals and extensions thereof and including the rights to
prepare and distribute derivatives thereof, for all works created, made or conceived by Company (A)
prior to the Effective Date, or (B) in support of Company staff or Company’s business model,
internal systems or processes. Microsoft acknowledges that all rights on Company IP not expressly
granted hereunder are without limitation reserved by Company.

          (d) Restrictions Related to Use of Publicly Available Software. Except with the
express written consent and approval of Microsoft, Company shall ensure that no Deliverables, and
no Company IP or other Intellectual Property licensed to Microsoft hereunder, are governed, in
whole or in part, by any license requiring, as a condition of use, modification and/or
distribution, that the software or other software combined and/or distributed with it be: (i)
disclosed or distributed in source code form; (ii) licensed for the purpose of making derivative
works; or (iii) redistributed at no charge.

     6. Reports, Audits & Inspections.

          (a) Reporting. Company will comply with the reporting requirements identified in each
applicable SOW, or otherwise reasonably requested by Microsoft (each instance a “Report”). Company
shall use commercially reasonable efforts to ensure that all Reports are accurate, complete,
provided timely and in the format required under the applicable SOW. [*]

          (b) Record-Keeping Requirements. Company shall keep detailed and accurate books and
records related to the E-Commerce Activities, Products, Materials and Inventory for a period equal
to the greater of (i) the time period required by any applicable laws, including the laws of any
local jurisdiction applicable to such records, or (ii) the time period set forth in an applicable
SOW, or (iii) four (4) years. Records shall, where appropriate and unless otherwise indicated in a
SOW, be kept in accordance with generally accepted accounting principles. These records shall
include records regarding any delivery, transfers-out, returns, damage or corruption to, or
recovery, of any Inventory or Materials.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

10

 

          (c) Financial Information. Microsoft shall have the right to examine Company’s
publicly available financial information and statements to allow Microsoft to determine whether
Company is capable of continuing to perform its obligations under this Agreement. If Company’s
financial statements cease to be public or are not publicly available, at any time upon Microsoft’s
request, Company shall provide to Microsoft a copy of its financial statements (including balance
sheets and related statements of income and retained earnings, and statements of changes in
financial condition) certified by an officer of Company. To the extent these financial statements
are audited, the audit report of the certified public accountant performing the audit shall also be
made available to Microsoft. Whether or not Company’s financial statements are publicly available,
if Microsoft finds the information made available to Microsoft to be insufficient or incomplete in
any material manner, then, at the request of Microsoft, Company shall submit to Microsoft
additional financial information that it reasonably requests. Company financial information shall
be considered Confidential Information as defined in the NDA and subject to Section 7 of this
agreement.

          (d) Audit.

               (i) During the term of this Agreement and for a period of four (4) years thereafter, upon at
least forty-eight (48) hours’ notice, Microsoft may audit Company’s books and records during normal
business hours to verify accuracy and compliance with the terms of this Agreement. Such audit
shall be limited to the books and records from the twenty-four (24) month-period immediately
preceding the date of any such audit. Company will provide Microsoft or its agents with access to
the relevant records and the right to make copies of those records for audit evidence. In
conducting any audit, Microsoft will not unreasonably interfere with Company’s business operations,
and shall cooperate with Company to ensure that Company is able to protect its own and its other
customers’ proprietary information. Company shall promptly correct all discrepancies discovered
during an audit. Microsoft may not exercise its audit rights more than once in any twelve (12)
month period unless an audit reveals the Company’s material noncompliance with this Agreement.
Audits and inspections shall be conducted by Microsoft representatives and/or inspection team, or
any independent certified public accountant or consultant selected by Microsoft.

               (ii) Microsoft shall pay for each audit except that if an audit shows Company overcharged
Microsoft by five percent (5%) or more of the amounts due for any audited period of time, Company
shall, in addition to re-computing and making immediate refund payments to Microsoft of all
overpayments, pay Microsoft for all reasonable costs and expenses actually paid by Microsoft to
third parties in conducting such audit, including any amounts paid to any outside auditor. For the
avoidance of doubt, nothing in this provision is intended to provide Microsoft with access to
Company records relating to other clients of Company, or to Company activities not related to the
E-Commerce Activities provided under this Agreement.

          (e) Facility Inspections. Microsoft may cause an inspection to be made, with at least
three (3) business days’ prior notice, of any Facility (including its security systems,
communications and computing networks) solely as necessary to verify Company’s compliance with this
Agreement (including security requirements). Inspections shall be conducted during regular
business hours and in a manner that does not unreasonably interfere with Company’s business
operations and complies with all of Company’s then-current physical and information security
policies. Company shall provide Microsoft, or its agents, access to relevant records and areas of
the Facility. Company may designate a representative to accompany Microsoft’s inspectors and may
reasonably restrict access to any section of the Facility containing confidential information of
Company or its customers so long as that restriction does not unreasonably interfere with the
audit. Microsoft’s rights of inspection will extend to any approved Subcontractor or Affiliate of
Company. Company shall inform its Microsoft-approved Subcontractor or Affiliate of Microsoft’s
right to inspect and will use reasonable efforts to secure such rights for Microsoft and assist
Microsoft with any such inspection.

          (f) Sarbanes-Oxley Compliance; SAS-70 Report. Company shall comply with all
applicable Microsoft required documentation related to or required under the United States
Sarbanes-Oxley Act of 2002 (“Sarbanes-Oxley”) and that shall not do or omit to do anything in
connection with the E-Commerce Activities to prejudice compliance by Microsoft with its obligations
pursuant to Sarbanes-Oxley. Microsoft agrees that Company’s annual provision of a SAS 70, Type II
Audit will constitute full compliance with Company’s obligations under this Section. Any further
documentation requested shall be provided at Microsoft’s sole cost and expense and shall be
considered Confidential Information as defined in Section 7 of this Agreement and subject to all
the protection and controls provided for in the NDA.

     7. Confidentiality, Privacy, Data Protection and Publicity.

          (a) Confidentiality. The respective confidentiality obligations of the parties
regarding this Agreement are set out in the confidentiality and non-disclosure agreement dated
October 12, 2001 (the “NDA”)

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

11

 

attached hereto as Exhibit B and incorporated by reference. In addition to any information
defined as confidential in the NDA, the following information shall be deemed to be confidential
for purposes of the NDA:

               (i) the existence and terms of this Agreement; and

               (ii) information provided by a party under this Agreement or obtained or created by a party in
the course of performing this Agreement, including (A) information contained in any reports
provided to Microsoft, (B) any electronic or written correspondence between the parties, (C)
customer lists, Personal Information regardless of the source, subject to the terms and conditions
set forth in this Agreement regarding Personal Information, and (D) transactional, sales and
activity information related to the E-Commerce Activities.

          (b) Limitations on Company’s Collection and Use of Personal Information.

               (i) Limitations on Collection and Use of Personal Information. Company shall not
access or collect any Personal Information except to the extent strictly necessary to perform the
E-Commerce Activities or to fulfill any legal requirements, and shall not use Personal Information
accessed or collected while performing the E-Commerce Activities for any purpose other than those
expressly permitted by this Agreement. If the E-Commerce Activities involve the collection of
personal information directly from individuals, such as through a webpage, Company shall provide a
clear and conspicuous notice regarding the uses of the personal information. The notice shall
comply with all relevant guidelines contained at http://members.microsoft.com/vendorguide or
otherwise provided by Microsoft.

               (ii) Limitations on Disclosure of Personal Information. [*] If Company is served with
a court order compelling disclosure of any Personal Information or with notice of proceedings for
such an order, Company shall oppose the order, shall notify Microsoft of the order or notice, and
shall provide Microsoft the opportunity to intervene before Company files any response to the order
or notice, all at Microsoft’s expense.

               (iii) Protection of Personal Information. Company shall take reasonable steps to
protect Personal Information in Company’s possession from unauthorized use, access, disclosure,
alteration or destruction. Security measures shall include access controls, encryption and other
means, where appropriate. Company must immediately notify Microsoft of any known security breach
that may result in the unauthorized use, access, disclosure, alteration or destruction of Personal
Information. Company shall conduct an audit on at least an annual basis to evaluate the security
of Personal Information in Company’s possession and to verify that the terms of this Agreement with
respect to Personal Information are being followed. The results of the audit shall be made
available to Microsoft on request.

               (iv) Return or Destruction of Personal Information. Upon request from Microsoft,
Company shall provide Microsoft with Personal Information collected on Microsoft’s behalf and in
Company’s possession. Within ten (10) days following termination or expiration of this Agreement,
Company shall, at Microsoft’s sole discretion, either:

                    (A) provide Microsoft with all documents and materials (including all copies) containing
Personal Information collected on Microsoft’s behalf and, together with all other materials and
property of Microsoft, which are in its possession or under its control; or

                    (B) destroy all specified documents and materials (including all copies in all formats) and
provide Microsoft with a certificate of destruction signed by an officer of Company. As an
exception to the foregoing, unless Microsoft directs otherwise, Company may retain a copy of
Personal Information solely to the extent necessary to comply with its record-keeping requirements
under the preceding Section 6 (Reports, Audits & Inspections).

          (c) Publicity. Except as otherwise required by applicable laws and regulations,
neither party shall issue press releases, publicity, or other disclosure in any form that relate to
the relationship with the other party or the Agreement without the other party’s prior written
approval. Except as permitted in the applicable SOW, neither party shall use the other party’s
names or trademarks in any marketing materials or web sites. Each party is required to obtain
written permission from the other party before using the party’s name or any of its Affiliates’
names in client presentations or in responses to requests for client lists (e.g., as part of a
Request for Proposal or Request for Information).

     8. Security.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

12

 

          (a) Company’s Obligation to Protect Materials, Inventory and Confidential Information.
In addition to its compliance with any other terms and conditions set forth in this Agreement,
applicable policies and procedures, and any specific requirements contained in an applicable SOW,
Company shall implement and maintain commercially reasonable security procedures and measures at
its Facilities (including physical lock/key security, computer and communications network security
and data security) designed to prevent disclosure of Confidential Information to any unauthorized
persons or any damage to Materials, Inventory or Confidential Information. Company shall notify
Microsoft immediately in the event of any breach or failure to comply with these or any other
security or data protection requirements set forth in this Agreement or of any breach of its
security affecting any E-Commerce Activities, Materials, Deliverables, Inventory or Microsoft
Intellectual Property.

          (b) [*]

          (c) Subcontractor Audits. Company shall perform security reviews and audits of any
Subcontractors who provide call center, fulfillment, and data center services. Company shall
provide Microsoft, upon Microsoft’s written request, all documentation related to such reviews and
audits together with all necessary corrective action reports.

          (d) Protecting Facilities Restricted Areas. Company shall ensure that all third
parties accessing the restricted areas where Microsoft E-Commerce Activities are being performed
are bound by confidentiality agreements that require those third parties to comply with the
confidentiality requirements of this Agreement (including the NDA) and any such access shall be in
accordance with Company policies and procedures in effect on the date of such access.

     9. Disaster Planning; Obligations in Event of Unavoidable Delay.

          (a) Disaster Planning. Company shall implement and maintain a measurable, documented
disaster recovery plan to ensure continuity and quality of the E-Commerce Activities and Inventory
(“Disaster Plan”). The plan must include, at a minimum, implementation procedures,
weather-related, labor-related, system-related and telecommunications contingencies and a
mitigation plan in the event of these or other foreseeable events that are outside Company’s
reasonable control. [*]

          (b) Obligations in the Event of Unavoidable Delay.

               (i) [*] Where the performance of E-Commerce Activities is delayed by reason of an act of
Force Majeure, Company and Microsoft shall enter into bona fide discussions with a view to
alleviating the effects of such act of Force Majeure or of agreeing upon such alternative
arrangements as may be fair and reasonable.

               (ii) Company shall not be liable for any failure to comply with any obligations hereunder
where such failure is caused by any reason beyond its reasonable control including, but not limited
to, act of God, riot, act of terrorism, accident, fire, and war, (each a “Force Majeure”) AND
Company has otherwise complied with its obligations under this Agreement (including all parts of
Section 9 and of its Disaster Plan). Where a strike, lockout, trade dispute or labor disturbance
does not directly involve Company, its Affiliates and/or its Sub-contractors, Company shall use its
best efforts to continue to provide and perform the E-Commerce Activities without interruption or
delay in performance, and Company shall not be liable for any interruption or delay in performance
arising from such strike or other labor difficulties where such interruption or delay in
performance arises notwithstanding its utmost efforts in this regard. Where difficulty in
obtaining labor, materials or transport, or the occurrence of any strike, lock out, trade dispute
or other labor disturbance does directly involve the Company, the occurrence of such act shall not
be considered to be outside the Company’s reasonable control and shall not excuse any delay in
Company’s performance, notwithstanding that such strikes or other labor difficulties are not
capable of being terminated on terms acceptable to the party affected. Where the performance of
any E-Commerce Activities shall be delayed by reason of an act of Force Majeure for more than sixty
(60) days either party may, upon written notice to the other, terminate the affected SOW or SOWs
(or, in the event all open SOWs are affected, this Agreement) without further obligation except to
make payment for E-Commerce Activities already rendered and any obligation with respect to any
surviving provision as set forth in Section 15(e), in which event the provisions of Section 15
shall apply. Without prejudice to the foregoing, Microsoft may suspend performance to the Company
under this Agreement and may itself perform or appoint a third party to perform the E-Commerce
Activities during any period during which Company is affected by an act of Force Majeure without
liability to make or pay any compensation to Company. If within sixty (60) days, Company is able
to return to reasonably normal business operations, regardless of the existence of a Force Majeure,
Microsoft and Company will resume performance under this contract. Nothing contained herein shall
be construed as granting Microsoft any rights in or to Company Intellectual Property or Company
Confidential Information, nor shall anything contained herein prevent Microsoft from withholding
payment or applying performance credits for any non-performance regardless of the cause.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

13

 

     10. Insurance Requirements. Company warrants that it shall maintain sufficient
insurance coverage to enable it to meet its obligations created by this Agreement and by law.
Without limiting the foregoing, Company warrants that its insurance shall, at a minimum, include
the following lines of coverage (with minimum limits of $2,000,000 per occurrence) to the extent
the Agreement creates exposures generally covered by these insurance policies: Commercial General
Liability (Occurrence Form) including product liability, Workers’ Compensation (statutory limits),
Crime, Professional Liability and Errors & Omissions Liability, Automobile and Employer’s
Liability. Company shall name Microsoft, its Affiliates, and their respective directors, officers
and employees as additional insureds in the Commercial General Liability policy, to the extent of
contractual liability assumed by Company under this Agreement.

     11. Taxes. This Section governs the treatment of all taxes arising in connection with
this Agreement notwithstanding any other section of this Agreement.

          (a) Tax Obligations Generally. Microsoft is not liable for any taxes that Company is
legally obligated to (collect or) pay and which are incurred or arise in connection with the
manufacture, storage or sale of Inventory or the performance of E-Commerce Activities by Company or
its Subcontractors. Microsoft shall pay Company any sales, use or value added taxes owed by
Microsoft solely as a result of entering into this Agreement or a subsequent SOW and which are
required to be collected from Microsoft by Company under applicable law. Microsoft may provide
Company with a valid exemption certificate, and Company shall not collect taxes covered by the
certificate. If taxes are required to be withheld on any amount to be paid by Microsoft to Company,
Microsoft shall deduct them from the amount owed and pay them to the appropriate taxing authority.
Microsoft shall secure and deliver to Company an official receipt for any taxes withheld.
Microsoft shall use reasonable efforts to minimize such taxes to the extent permissible under
applicable law.

          (b) Tax Obligations Relating to Company’s E-Commerce Activities. If Company is
required to make payments to Microsoft under any SOW (e.g., Inventory royalty payment), then
Company shall pay Microsoft any sales, use or value added taxes owed by Company solely as a result
of entering into this Agreement or a subsequent SOW and which are required to be collected from
Company by Microsoft under applicable law. If taxes are required to be withheld on any amount to
be paid by Company to Microsoft, Company shall deduct them from the amount owed and pay them to the
appropriate taxing authority. Company shall secure and deliver to Microsoft an official receipt
for any taxes withheld. Company shall use reasonable efforts to minimize such taxes to the extent
permissible under applicable law. Company shall remit to the appropriate taxing authority any
duties, taxes, imposts, fees of charges on any Inventory delivery to a Customer where no billing or
collection services are involved (“Transfer Taxes”). Company shall invoice Microsoft for such
Transfer Taxes in accordance with Section 3 of this Agreement.

     12. Disclaimer of Implied Warranties. TO THE MAXIMUM EXTENT PERMISSABLE BY LAW, THE
PARTIES HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT AND/OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE
E-COMMERCE ACTIVITIES, PRODUCTS, INVENTORY OR MATERIALS, WHETHER OR NOT ARISING FROM TRADE USAGE OR
A COURSE OF DEALING. THIS DISCLAIMER IS NOT INTENDED TO LIMIT ANY EXPRESS WARRANTIES CONTAINED IN
THIS AGREEMENT.

     13. Remedies. Except as provided below, none of the remedies listed in this Section
shall be deemed the exclusive remedies. In addition, the parties agree to the following specific
remedies:

          (a) Indemnification.

               (i) Mutual Indemnity. Each party shall defend the other party and its directors,
officers, employees, agents, subsidiaries and affiliates (each an “Indemnified Party”) against any
third party or governmental claim, lawsuit, investigation, regulatory determination, action, demand
or administrative, judicial or other proceeding (collectively, “Third Party Claims”), and indemnify
and hold harmless each Indemnified Party for and from all damages, taxes, costs, losses and
liabilities arising out of Third Party Claims, to the extent those Third Party Claims arise from:

                    (A) any material breach of this Agreement by the other party or its Affiliates or
Subcontractors;

                    (B) the negligent or willful acts of the other party or its Affiliates or Subcontractors
resulting in any bodily injury or death to any person or loss, disappearance, or damage to tangible
or intangible property; or

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

14

 

                    (C) acts or omissions of the Indemnified Party undertaken or omitted at the direction or on
the instructions of the indemnifying party.

               (ii) Microsoft’s Limited Indemnity for Infringement. Microsoft shall defend Company
and its directors, officers, employees, agents, subsidiaries and affiliates in a lawsuit or other
judicial action, and pay the amount of any adverse final judgment (or settlement to which Microsoft
consents), including any reasonable legal fees, arising from any lawsuit or other judicial action
brought against Company by any third party that claims or alleges that any Product or Materials
infringe any patents, trademarks, trade secrets or copyrights in any territory in which Company is
authorized to perform E-Commerce Activities with respect to the Product or Materials (“IP Claim”).
Microsoft’s obligations shall not apply to the extent the IP Claim arises out of Company’s (1)
modification of Materials or Inventory other than as directed by Microsoft, (2) combination of
Materials or Inventory with any non-Microsoft product, program or data other than as directed by
Microsoft, (3) acquisition of a trade secret through improper means, under circumstances giving
rise to a duty to maintain its secrecy or limit its use, or from a party other than Microsoft or
its Affiliates that owed to the party asserting the claim a duty to maintain the secrecy or limit
the use of the trade secret, or (4) distribution of Inventory or Materials by Company after
Microsoft directs it to stop, or (5) failure to make changes or implement updates with respect to
any Materials after they have been made available to Company.

               (iii) Notice of Claims. The Indemnified Party shall provide the indemnifying party
with reasonably prompt notice of each Third Party Claim or IP Claim to permit the indemnifying
party to answer and defend the Third Party Claim or IP Claim. Upon receipt of such notice, the
Indemnifying party shall respond in writing to the tender of defense within twenty (20) days of
receipt of such notice. The Indemnified Party shall provide the indemnifying party with reasonable
information and assistance, at the indemnifying party’s expense, to help defend any Third Party
Claim or IP Claim. The Indemnified Party shall have the right to employ separate counsel and
participate in the defense of any Third Party Claim, at its own expense. With respect to IP
Claims, Microsoft shall have the exclusive right to undertake the defense against the IP Claim and
to select the counsel to handle the IP Claim. A failure by the Indemnifying Party to respond in
writing to the tender of defense within the time specified in this subsection will be deemed a
waiver of any objection to its obligation to defend the Indemnified Party, but not a waiver of the
indemnifying party’s rights to object to any subsequent obligation to indemnify or to hold harmless
the Indemnified Party. In the event the Indemnifying Party fails to respond to a tender of
defense, the Indemnified Party shall thereafter have the right to control the defense of such Third
Party Claim or IP Claim, including the right to select which law firm defends the claim. In the
event the Indemnifying Party rejects the tender of defense or fails to undertake and continue such
defense or fails (in the Indemnified Party’s reasonable opinion) to adequately pursue or conduct
such defense, the Indemnifying Party will be liable for 100% of any legal fees and expenses
incurred by the Indemnified Party to compel the Indemnifying party to honor its obligations under
this Section, regardless of the comparative negligence or fault of the Indemnified party, and the
Indemnifying Party expressly waives any right it may have under statutory or common law that might
operate to make the recovery of fees under this subsection (iii) a mutual right. For the avoidance
of doubt, if each party tenders the defense of the same Third Party Claim or an IP Claim to the
other, and unless there can be no good faith dispute that the underlying conduct giving rise to the
Loss was solely within the control of Company, Microsoft shall defend both parties against the
Third Party Claim or IP Claim, subject to any rights to recoup its defense expenses under this
subsection (iii).

               (iv) Settling Claims. Neither party may settle any Third Party Claim or IP Claim on
the other party’s behalf, or publicize the settlement, without the other party’s prior written
permission, unless the settlement is for a monetary amount that is fully covered by that party’s
indemnity and the settlement does not require an admission of fault or impose any other obligation
other than the payment of money. In any event, Company shall not settle any claim that any
Microsoft Intellectual Property infringes any third party’s intellectual property rights without
Microsoft’s consent.

          (b) Company’s Duties In Connection with Infringing Deliverables, E-Commerce Activities and
Company IP. Company shall indemnify Microsoft from any claim that the use of the E-Commerce
Activities, Deliverables and any Company IP or third party Intellectual Property licenses to
Microsoft under this Agreement by Microsoft or any of its Customers as contemplated by this
Agreement, infringe or violate any patent, copyright, trademark, trade secret or other proprietary
right of any third party. Company shall notify Microsoft if a court of competent jurisdiction
holds that any Deliverable, or any Company IP or other Intellectual Property licensed to Microsoft
by Company under this Agreement, infringes a third party proprietary right. Moreover, if the use
of any Deliverable or any Company IP or other Intellectual Property licensed to Microsoft by
Company is enjoined or threatened to be enjoined, then Company shall, at its expense and at its
option, either:

               (i) procure the right for Microsoft to continued use the Deliverables, Company IP or other
Intellectual Property in accordance with this Agreement; or

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

15

 

               (ii) replace or modify the Deliverables, Company IP or other Intellectual Property so that it
is non-infringing and meets the requirements of this Agreement to Microsoft’s reasonable
satisfaction.

          If either of the actions described in the immediately preceding subsections (i) or (ii) is not
fulfilled within thirty (30) days after the injunction or threat of injunction, Microsoft shall
have the right to terminate the Agreement and/or any affected SOW. Upon Microsoft’s written
demand, Company shall refund all amounts paid by Microsoft for infringing Deliverables or
E-Commerce Activities.

          (c) Specific Remedy for Misuse or Loss of Microsoft Property. Upon Company’s misuse
or loss of any Inventory or Materials that was not sold to an End-User or otherwise transferred in
a manner prescribed or permitted by this Agreement or by Microsoft, Company shall reimburse and pay
Microsoft as follows:

               (i) for digital or physical Inventory where activation is required, upon reasonable proof of
activation, Company shall pay Microsoft the full amount that Microsoft would have been entitled to
receive from Company had the Inventory been sold in the normal course of business (the “Estimated
Retail Value”), and where there is no reasonable proof of activation, Company shall pay Microsoft
the replacement value of the Inventory components and related processing costs for such Inventory
(the “Estimated Cost of Replacement”); or

               (ii) for digital or physical Inventory where activation is not required for the use by a
End-User, Company shall pay Microsoft the Estimated Retail Value of the Inventory

               (iii) if Company unlawfully, improperly, or without prior authorization from Microsoft
removes, retains, possesses, misappropriates, loses, damages or fails to return Materials or any
other Microsoft property or Intellectual Property, other than Inventory, Company shall fully
compensate Microsoft at Microsoft’s estimated retail price (or market or replacement value, if
applicable) for that property.

          (d) Certain Remedies in Case of Non-Conforming E-Commerce Activities or Deliverables.
If Microsoft rejects any E-Commerce Activities or Deliverables or they are found by Microsoft to be
non-conforming or defective, then at Microsoft’s request and in accordance with the requirements
set forth in the applicable SOW, Company shall correct the E-Commerce Activities with respect to
those non-conforming items.

          (e) Injunctive Relief. Either party may seek injunctive relief and other equitable
remedies in the event of a breach of this Agreement. The availability of injunctive relief will be
a cumulative and not an exclusive remedy available to the parties.

     14. Exclusion of Consequential Damages.

          (a) EXCLUSIONS. NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT,
CONSEQUENTIAL OR SPECIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS OR LOST OPPORTUNITIES; COSTS
OF COVER OR ANY PUNITIVE OR EXEMPLARY DAMAGES) ARISING OUT OF THIS AGREEMENT, REGARDLESS OF WHETHER
THE LIABILITY IS BASED ON BREACH OF CONTRACT, TORT, STRICT LIABILITY, BREACH OF WARRANTIES OR
OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THEIR POSSIBLE EXISTENCE.

          (b) EXCEPTIONS TO EXCLUSIONS. THE EXCLUSIONS DESCRIBED IN SUBSECTION (a) DO NOT APPLY
TO:

               (i) A PARTY’S DUTY TO INDEMNIFY THE OTHER PARTY;

               (ii) FRAUD;

               (iii) A BREACH OF A PARTY’S CONFIDENTIALITY OBLIGATIONS (INCLUDING THE BREACH OF OBLIGATIONS
RELATED TO PERSONAL INFORMATION AND DATA) UNDER THIS AGREEMENT; OR

               (iv) A PARTY’S MISUSE OR INFRINGEMENT OF THE OTHER PARTY’S INTELLECTUAL PROPERTY.

     15. Termination.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

16

 

          (a) Termination For Convenience by Microsoft. Microsoft may terminate this Agreement,
or any particular SOW, effective on one hundred and eighty (180) days’ written notice, unless the
SOW provides otherwise, at any time with or without cause.

          (b) Termination For Cause.

               (i) Microsoft may terminate this Agreement, or any particular SOW, in the event of the
Company’s material breach or failure to substantially perform its obligations under this Agreement
(including failure to submit Reports), but only where written notice of the breach or failure to
perform is provided by Microsoft to Company, and the breach or failure to perform is not cured
within thirty (30) calendar days of the Company’s receipt of such notice. Company may terminate or
suspend performance under this Agreement, or any particular SOW, in the event of Microsoft’s
material breach or failure to substantially perform its obligations under this Agreement, but only
where written notice of the breach or failure to perform is provided by Company to Microsoft, and
the breach or failure to perform is not cured within thirty (30) calendar days of Microsoft’s
receipt of such notice.

               (ii) Notwithstanding the foregoing:

                    (A) Either party may terminate this Agreement, or any particular SOW, and Company may
terminate or suspend its performance under this Agreement or any particular SOW, in the event of
material breach of any provision of this Agreement relating to limitations on the use and/or
protection of the Intellectual Property, Confidential Information, or Personal Information of such
party, unless such breach is cured within five (5) business days of receipt of notice of the same
by a party; and

                    (B) Either party may terminate this Agreement, or any particular SOW, and Company may
terminate or suspend its performance under this Agreement or any particular SOW, immediately upon
written notice to the other party in the event of (i) the material violation of the privacy policy
of either party; (ii) the commission of a fraudulent or criminal act by either party having a
material adverse effect on the other party; (iii) if the other party becomes Insolvent; (iv) if the
other party executes any assignment for the benefit of creditors or becomes the subject of any
proceeding under any bankruptcy, insolvency, liquidation, moratorium or other debtor relief laws,
whether voluntary or involuntary, which is not dismissed or terminated within sixty (60) days after
the commencement of such proceeding; (v) if the other party sells or transfers all or a substantial
part of its assets to a third party (including by merger with another entity), or there is
otherwise a change in the control of the other party (for purposes of this subsection, one entity
“controls” another if the entity directly, or indirectly through an Affiliate, holds the majority
of the voting rights in that entity, or has the right to appoint or remove a majority of its board
of directors, or controls alone or under an agreement with others the majority of the voting rights
in it); or (vi) if the other party assigns this Agreement in violation of Section18; and

                    (C) In the case of an assertion against Microsoft of claims relating to products liability,
Company’s may suspend or remove the Product from Company’s performance under this Agreement or any
particular SOW, whereupon Company shall immediately provide written notice to Microsoft.

                    (D) In the case of a third-party assertion against Company of IP Claim relating to Microsoft’s
Products, Company may, upon providing Microsoft with a reasonable written notice remove the
affected Product from Company’s performance under this Agreement if Company presents to Microsoft,
in writing, sufficient proof of the Company’s likelihood of suffering irreparable harm if removal
of the Product does not take place. If the litigating parties resolve the IP Claim, Company shall
immediately resume performance of E-Commerce Activities with respect to the affected Product.

                    (E) Notwithstanding anything to the contrary set forth herein, the right to terminate shall
apply only to the particular SOW or SOWs affected by the breach or condition giving rise to the
right of termination, unless all SOWs are so affected, in which event the terminating party may
elect to terminate this Agreement and all SOWs.

          (c) Effect of Termination or Expiration. Within ten (10) days after the date of
termination or expiration of the Agreement (or any SOW where applicable), except as otherwise
provided in this Agreement, Company shall deliver to Microsoft or to any other location designated
by Microsoft all related Inventory or Deliverables and all data and materials related thereto, in a
format designated by Microsoft. Each party shall return the other party’s Confidential Information
to that party, except to the extent Microsoft permits Company to retain any Confidential
Information in connection with its record-keeping obligations under this Agreement or, in the case
of the termination of a particular SOW, where that Confidential Information relates to other SOWs
not terminated. Each party agrees that its obligations under this subsection and subsection (i)
below are independent of any disputes or

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

17

 

claims it may have against the other party, and that it shall not use its control over
Inventory, Deliverables, Confidential Information, data or other materials related to the
E-Commerce Activities to achieve any advantage with respect to any dispute or claim.

               (i) Effect of Termination for Convenience. If Microsoft terminates this Agreement or
a particular SOW for convenience under Section 15(a) above, Microsoft will have no further
obligation to Company, except for the payment of undisputed Fees and Pass-Through-Costs earned or
approved prior to the termination date (and, in the case of the termination of a particular SOW,
any obligations applicable to any SOWs not yet terminated) and any obligations arising from
surviving sections as provided for in Section 15(e).

          (d) [*]

          (e) Surviving Sections. The provisions of this Agreement which, by their terms,
require performance after the termination or expiration of this Agreement, or have application to
events that may occur after the termination or expiration of this Agreement, shall survive the
termination or expiration of this Agreement.

     16. Governing Law; Consent to Jurisdiction. This Agreement shall be construed under
and enforced in accordance with the laws of the State of New York, U.S.A. without regard to any
rules governing conflicts of laws. Parties agree to exclusive jurisdiction and venue of courts in
the state and federal courts sitting in New York County, New York.

     17. Relationship. This Agreement creates an independent contractor relationship
between the parties. This Agreement does not constitute an offer by Microsoft and shall not be
effective until signed by both parties. Except as required under this Agreement or any SOW,
Company shall not enter into any agreement, contract, or arrangement with any government or
government representative or with any person, firm, corporation, partnership or other enterprise
imposing or purporting to impose legal obligations or liability on Microsoft. Except as otherwise
approved by Microsoft, Company shall not make representations or warranties on behalf of Microsoft
with regard to any Product or Inventory in the course of performing any E-Commerce Activities.
Company’s employees or Subcontractors shall not be construed to be Microsoft employees; Company
shall pay any taxes, insurance or benefits with respect to its personnel and will, upon request,
provide Microsoft with satisfactory proof of independent contractor status. Unless otherwise set
forth elsewhere in this Agreement, there are no third party beneficiaries under this Agreement.

     18. Assignment. Neither party may sell, assign, transfer, pledge or encumber this
Agreement or any right, or delegate any duty or obligation under this Agreement, by assignment or
operation of law without the other party’s prior written consent, which consent shall not be
unreasonably withheld. The Agreement shall inure to the benefit of and bind all permitted
successors, assigns, receivers and trustees of each party.

     19. No Waiver. Failure or delay by a party to exercise any right or remedy shall not
be a waiver and shall not prevent the enforcement of that or any other right.

     20. Severability. If a court of competent jurisdiction finds any provision of the
Agreement to be unenforceable, then the Agreement shall be deemed amended to exclude the provision
and the remainder of the Agreement shall continue in full force and effect.

     21. Amendments and Addition or Changes to SOWs. Except as otherwise provided in this
Agreement, all amendments to (i) the Agreement Summary and Signature Page, (ii) the Contact and
Notices Information Page, (iii) these General Terms and Conditions, (iv) any additional terms and
conditions, and (v) any addendums created hereunder must be in a non-electronic writing (e.g., not
email) expressly amending this Agreement and signed by authorized representatives of both parties.

          (a) Adding SOWs. The parties may add E-Commerce Activities to this Agreement by
executing SOWs describing the applicable E-Commerce Activities. Company is not authorized to
perform the applicable E-Commerce Activities until the SOW is signed by both parties. Any
Microsoft Affiliate may enter into SOWs with Company under this Agreement. Upon adding a SOW, the
parties shall update and execute a new Agreement Summary and Signature Page to reflect the
additional SOW(s) and any additional Terms and Conditions and/or additional policies to be added to
the Agreement in connection with the additional SOW. However, the failure to execute an updated
Agreement Summary and Signature Page, for whatever reason, shall not render any additional SOW
invalid where it has otherwise been entered into in accordance with this Subsection.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

18

 

          (b) Change to Scope of E-Commerce Activities. Microsoft may update the description of
E-Commerce Activities to be provided under a SOW in its sole discretion, via written notice to
Company (the “Update Notice”). Except as described below in this subsection, the updated E-Commerce
Activities description shall be effective ten (10) business days after Company’s receipt of the
Update Notice. If Company determines in its reasonable discretion that the updated E-Commerce
Activities scope causes a material change in the delivery schedule, Fees or other costs applicable
to the E-Commerce Activities, it shall notify Microsoft within ten (10) business days of receipt of
the Update Notice. The parties will then follow the procedures described below.

               (i) Within ten (10) business days after receipt of the Update Notice, Company shall provide
Microsoft with a proposal explaining in detail how the request will change the E-Commerce
Activities delivery schedule, Fees or costs for the applicable E-Commerce Activities.

               (ii) Microsoft may accept or reject the proposal, in its sole discretion. If Microsoft
accepts the proposal, the revised E-Commerce Activities scope and any changes to the schedule, Fees
or Pass-through Costs shall be described in a written amendment to the applicable SOW signed by
both parties.

               (iii) If Microsoft rejects the proposal, Microsoft will then be free to have the E-Commerce
Activities performed by a third party.

     22. Entire Agreement; Order of Precedence. This Agreement (including all terms and
conditions, policies and procedures, Exhibits and SOWs referenced on the Agreement Summary and
Signature Page, attached to this Agreement, or signed by the parties and expressly made a part of
this Agreement) supersedes all prior and contemporaneous communications, whether written or oral,
regarding the matters agreed to herein. This Agreement does not replace any separate written
license agreement between Microsoft and the Company. Except as otherwise provided, in the event of
an irreconcilable conflict between any addendum created under this Agreement and this Agreement,
such addendum controls with respect to any SOW expressly referencing the Addendum. Except as
otherwise expressly provided, in the event of an irreconcilable conflict between the provisions of
different parts of this Agreement, the parts shall control in the following order: (a) these
General Terms and Conditions; (b) any additional Terms and Conditions listed on the Agreement
Summary and Signature Page; (c) any policies and documents referenced in this Agreement; (d) any
exhibits to this Agreement (except for the Microsoft Release Services Manager Site License
Agreement which shall control only with respect to Company’s access to the Release Services Manager
tool); and (e) any Statements of Work. In the event of a conflict between this Agreement and
any SOW created hereunder, the provisions of the SOW with respect to such conflicting provisions
shall control over this Agreement, provided, however, that such conflicting provisions expressly
reference the specific Section in the Agreement that the parties intend to amend or supersede
AND the SOW is first approved in writing by Microsoft Legal & Corporate Affairs (“LCA”),
such approval to be manifested by the affixation of LCA’s stamp approving the version of the SOW
actually signed by Microsoft. In the event such LCA approval is not secured and the conflicting
provision does not reference this Agreement, the provisions of this Agreement shall control and the
provisions contained in the SOW shall be voidable at Microsoft’s election.

END OF GENERAL TERMS AND CONDITIONS

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

19

 

INVENTORY MANAGEMENT TERMS AND CONDITIONS

These Inventory Management Terms and Conditions describe the rights and obligations of Company and
Microsoft applicable when the Company is handling Inventory, including replication, manufacturing,
assembly, storage, fulfillment and distribution. The following terms and conditions shall
supplement the General Terms and Conditions.

     IM-1. Microsoft Inventory and Related Materials — Term Defined. For the purposes of
these Inventory Management Terms and Conditions and this Agreement, the terms below shall have the
following meanings:

          (a) “BOM” means the bill of materials provided by Microsoft to Company which identifies all
components and raw materials comprising a given Product or Product Component. Microsoft may, at
its sole discretion, modify the BOMs in writing prospectively.

          (b) “Components” means those parts listed on the BOM or specified by Microsoft in writing,
other than (i) Microsoft-provided parts, or (ii) Materials.

          (c) “Microsoft Inventory and Related Materials” means, collectively, (i) Inventory, (ii)
Materials and (iii) any raw materials or Components in which title has vested in Microsoft.

     IM-2. Performance. Company shall replicate, manufacture, assemble, store, fulfill or
distribute Inventory in accordance with the BOMs and any related specifications provided by
Microsoft in writing in the SOW or otherwise. Company shall also procure all necessary supplies,
Components and raw materials in compliance with the BOMs and any related specifications provided by
Microsoft as necessary to timely perform the E-Commerce Activities under this Agreement and any
applicable SOW.

     IM-3. Title Vested in Microsoft; Company’s Role as Bailee and Trustee.

          (a) Title to Inventory and Raw Materials and Company’s Related Rights. As between
Company and Microsoft, Microsoft shall at all times own all Inventory and Materials.

          (b) Title to Raw Materials and Components. Unless otherwise agreed between the
parties, title in any raw materials or Components acquired in connection with the E-Commerce
Activities shall vest in Microsoft upon the occurrence of one of the following events:

               (i) the raw materials or Components are combined with, incorporate or are incorporated into
Materials or other Microsoft Intellectual Property; or

               (ii) Company has received payment for those raw materials or Components from Microsoft or an
Authorized Party on behalf of Microsoft; or

               (iii) Company has received raw materials or Components ordered based on a binding forecast
provided by Microsoft; or

               (iv) Microsoft has exercised the option to acquire raw materials or Components as described in
this Agreement.

          (c) Effect of Forecasts; Option to Purchase Raw Materials. Forecasts provided by
Microsoft are non-binding unless the applicable SOW expressly provides otherwise. Nevertheless, to
the extent raw materials or Components acquired in connection with the performance of E-Commerce
Activities are unused, Microsoft shall have the option to purchase those raw materials or
Components. Microsoft may assign this option to any of its Affiliates. Microsoft or its
Affiliates may exercise the option at any time by providing fifteen (15) days’ written notice to
Company. The purchase price shall be (a) the price set forth in the applicable SOW; or (b) if no
price is set forth in the SOW, then Company’s actual costs and expenses (without any markup).

          (d) Company’s Role Merely Possessory; Obligations as Bailee.

               (i) Company’s Status and Obligations as Bailee or Consignee. Company holds Microsoft
Inventory and Related Materials solely for Microsoft’s benefit as bailee (or, in the case of
Inventory which Company is authorized to sell on behalf of Microsoft, as consignee). In keeping
with that role, Company shall:

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

20

 

                    (A) conspicuously label all Microsoft Inventory and Related Materials “Property of Microsoft”
and keep those items separated from any other materials, supplies or inventory belonging to Company
or any third party;

                    (B) keep Microsoft Inventory and Related Materials free and clear of any liens, claims or
encumbrances other than those in favor of Microsoft;

                    (C) immediately notify Microsoft of any threatened foreclosure or other claim adverse to
Microsoft’s interest in Microsoft Inventory and Related Materials; and

                    (D) not assert and shall waive any right of offset, lien or other interest in Microsoft
Inventory and Related Materials.

               (ii) Declaration of Trust. Company agrees that, until delivery of any Microsoft
Inventory and Related Materials to Microsoft or any Authorized Party is completed (e.g., placed
into Microsoft’s control or otherwise disposed of pursuant to Microsoft’s instructions), Company
shall, with respect to each of those items:

                    (A) hold any item in trust for the sole benefit of Microsoft and for the purposes of
performing the E-Commerce Activities under this Agreement;

                    (B) account for the disposition of the item at the times and in the manner requested by
Microsoft; and

                    (C) present the item, including in its balance sheets and in any representations to its
creditors or others, as trust property and not as assets belonging to Company or any of its
Affiliates.

          (e) Company’s Grant of Security Interest.

               (i) Precautionary Grant. For precautionary purposes only and in order to make a
public record of Microsoft’s ownership of Microsoft Inventory and Related Materials, Company grants
to Microsoft a continuing, first priority security interest in all Microsoft Inventory and Related
Materials ever possessed or controlled by Company.

               (ii) Company’s Obligation to Cooperate with Microsoft. Company shall cooperate with
Microsoft, as Microsoft may reasonably request, to give effect to the security interest. Company
authorizes Microsoft to file the necessary documentation that Microsoft deems appropriate to
perfect and maintain the security interest. Company shall execute and deliver all documents and
take any actions reasonably requested by Microsoft to protect its interest in Microsoft Inventory
and Related Materials.

               (iii) Acknowledgement from Company’s Creditors. Company shall provide Microsoft, upon
request, an acknowledgment from any creditor of Company having a security interest in Company’s
tangible or intangible assets, in a form acceptable to Microsoft, that the creditor has no security
interest in, and will not assert a security interest in, any Microsoft Inventory and Related
Materials.

     IM-4. Management of Inventory.

          (a) General. Where applicable, Company shall accurately track and manage all
Microsoft Inventory and Related Materials in strict compliance with this Agreement. Company shall
not modify any Microsoft Inventory and Related Materials except as expressly permitted by the
applicable SOW.

          (b) Company’s Protection of Inventory and Materials.

               (i) Company shall protect all Microsoft Inventory and Related Materials against loss or injury
while the Microsoft Inventory and Related Materials are under its control and/or in its possession.
Company shall not store Microsoft Inventory and Related Materials in any manner or in proximity to
anything that could cause deterioration of or damage to the Microsoft Inventory and Related
Materials.

               (ii) If the Microsoft Inventory and Related Materials pose a material hazard to property or
persons (a “Hazard”), Company shall promptly notify Microsoft as soon as possible. Unless
expressly prohibited by law, the notice will be given to Microsoft prior to notice to any
governmental agency. Company shall promptly

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

21

 

provide Microsoft with all relevant data and review and discuss the information, tests, and
conclusions relating to the alleged Hazard and the basis for any contemplated recall or other
remedial action, including moving the Inventory to another location within the Facility or to
another Facility. If the Hazard is Company’s fault or is caused by circumstances within Company’s
reasonable control, Company shall pay all costs of any remedial action including any of Microsoft’s
resulting out-of-pocket costs. Company shall, upon request and at its expense, provide Microsoft
and/or Microsoft’s designees all reasonable assistance in determining how best to deal with the
Hazard, and preparing for and making any presentation before any governmental agency which may have
jurisdiction over any aspect of any Hazard. All information regarding a Hazard in any Microsoft
Inventory is Microsoft Confidential Information (as defined in the NDA).

               (iii) Except as permitted in this Section, Company shall not move Microsoft Inventory and
Related Materials from the applicable Microsoft-approved Facility to another facility without
Microsoft’s prior written approval.

          (c) Company’s Storage and Disposition of Damaged or Returned Product. Company shall
separate all damaged or otherwise non-saleable Inventory while awaiting Microsoft’s instructions
about disposition. Company shall dispose of damaged or otherwise non-saleable Inventory (e.g.,
make it saleable, tender it for recycling, etc.) in strict compliance with Microsoft’s instructions
and in accordance with the applicable SOW. Unless instructed by Microsoft, Company shall not
salvage any damaged Inventory and shall take all steps required of it to prevent others from
salvaging the Inventory.

          (d) Detention and Demurrage. Company shall be responsible for all detention and
demurrage charges incurred in connection with storing or handling Inventory. Company shall keep
records concerning detention of vehicles to assist Microsoft and Company in processing any
objection to a carrier’s imposition of detention charges.

          (e) Disposition of Inventory and Work in Progress. In the event of the termination or
expiration of this Agreement, and except as otherwise provided in this Agreement or a SOW, the
following shall apply to the disposition of Inventory:

               (i) Disposition of Inventory and Work in Progress — Binding Forecast or Order: For
any finished Inventory and work-in-progress held or controlled by Company and manufactured, built,
assembled, replicated or procured (or that is being manufactured, built, assembled, replicated or
procured) based on a binding forecast or purchase order, Company shall, at Microsoft’s written
request and at Microsoft’s sole option:

                    (A) deliver the finished Inventory and any work in progress to a location designated by
Microsoft at Microsoft’s expense;

                    (B) complete the work-in-progress and deliver it along with any previously finished Inventory
to a location designated by Microsoft at Microsoft’s expense; or

                    (C) dispose of the finished Inventory and work in progress in the manner designated by
Microsoft in the applicable SOW or in writing. Microsoft shall pay Company the Fees and costs
related to finished Inventory and work in progress disposed pursuant to this Subsection.

               (ii) Disposition of Inventory and Work in Progress — Non-Binding Forecast: For any
finished Inventory or work-in-progress held or controlled by Company and manufactured, built,
assembled, replicated or procured (or that is being manufactured, built, assembled, replicated or
procured) based on a non-binding forecast, Microsoft may, at its sole option:

                    (A) request the delivery of that Inventory and work-in-progress to a location designated by
Microsoft at Microsoft’s expense and subject to Microsoft’s obligation to pay for the Inventory and
work in progress in accordance with this Agreement;

                    (B) request that the Company complete the work-in-progress and deliver the thus-completed
Inventory, along with any previously finished Inventory, to a location designated by Microsoft at
Microsoft’s expense and subject to Microsoft’s obligation to pay the Fees related to that work; or

                    (C) dispose of the Inventory and work-in-progress in the manner designated by Microsoft in the
applicable SOW or in writing, at the Company’s costs and expense.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

22

 

     IM-5. [*]

IM-6. [*]

     IM-7. Manufacturing Standards and Quality Control. If Company is manufacturing any
Inventory, the following additional terms shall apply:

          (a) Manufacturing Standards. Company shall manufacture any Inventory in strict
compliance with any specifications provided in an applicable SOW. In addition, Company agrees that
any Inventory shall be provided free from any defects in design, manufacture, materials or
workmanship and suitable for their intended purposes, and shall comply with applicable health,
safety, environmental and other applicable laws and regulations. Except in accordance with the
terms of this Agreement, the applicable SOW or as otherwise authorized in writing by Microsoft,
Company shall not alter the Inventory or any component thereof without the specific prior written
consent of Microsoft, and shall have no authority to make copies of Microsoft software or
documentation. Company shall not include any other product or informational piece, including
without limitation literature, documentation and advertising, with any Inventory without the prior
written consent of Microsoft.

          (b) [*]

END OF INVENTORY MANAGEMENT TERMS AND CONDITIONS

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

23

 

EXHIBIT A

	 	 	 
	TO:

	 	THE MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT
	BETWEEN:

	 	MICROSOFT CORPORATIONAND DIGITAL RIVER, INC.
	DATED:

	 	September 1, 2006
	NAME

	 	Microsoft Vendor Administrative Guidelines

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

24

 

EXHIBIT B

	 	 	 
	TO:

	 	THE MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT
	BETWEEN:

	 	MICROSOFT CORPORATIONAND DIGITAL RIVER, INC.
	DATED:

	 	September 1, 2006
	NAME

	 	Non-Disclosure Agreement

MICROSOFT CORPORATION NON-DISCLOSURE AGREEMENT

(STANDARD RECIPROCAL)

This Non-Disclosure Agreement (the “Agreement”) is made and entered into as of the later of the two
signature dates below by and between MICROSOFT CORPORATION, a Washington corporation (“Microsoft”),
and Digital River, Inc., a Delaware corporation (“Company”).

IN CONSIDERATION OF THE MUTUAL PROMISES AND COVENANTS CONTAINED IN THIS AGREEMENT AND THE MUTUAL
DISCLOSURE OF CONFIDENTIAL INFORMATION, THE PARTIES HERETO AGREE AS FOLLOWS:

1. Definition of Confidential Information and Exclusions.

     (a) “Confidential Information” means nonpublic information that a party to this Agreement
(“Disclosing Party”) designates as being confidential to the party that receives such information
(“Receiving Party”) or which, under the circumstances surrounding disclosure ought to be treated as
confidential by the Receiving Party. “Confidential Information” includes, without limitation,
information in tangible or intangible form relating to and/or including released or unreleased
Disclosing Party software or hardware products, the marketing or promotion of any Disclosing Party
product, Disclosing Party’s business policies or practices, and information received from others
that Disclosing Party is obligated to treat as confidential. Except as otherwise indicated in this
Agreement, the term Disclosing Party” also includes all Affiliates of the Disclosing Party and,
except as otherwise indicated, the term “Receiving Party” also includes all Affiliates of the
Receiving Party. And “Affiliate” means any person, partnership, joint venture, corporation or other
form of enterprise, domestic or foreign, including but not limited to subsidiaries, that directly
or indirectly, control, are controlled by, or are under common control with a party.

     (b) Confidential Information shall not include any information, however designated, that: (1)
is or subsequently becomes publicly available without Receiving Party’s breach of any obligation
owed Disclosing Party; (ii) became known to Receiving Party prior to Disclosing Party’s disclosure
of such information to Receiving Party pursuant to the terms of this Agreement; (iii) became known
to Receiving Party from a source other than Disclosing Party other than by the breach of an
obligation of confidentiality owed to Disclosing Party; (iv) is independently developed by
Receiving Party; or (v) constitutes Feedback (as defined in Section 5 of this Agreement).

2. Obligations Regarding Confidential Information

	 	(a)	 	Receiving Party shall:

	 	(i)	 	Refrain from disclosing any Confidential Information of the Disclosing
Party to third parties for five (5) years following the date that Disclosing Party
first discloses such Confidential Information to Receiving Party, except as
expressly provided in Sections 2(b) and 2(c) of this Agreement,
	 
	 	(ii)	 	Take reasonable security precautions, at least as great as the
precautions it takes to protect its own confidential information, but no less than
reasonable care, to keep confidential the Confidential Information of the
Disclosing Party;
	 
	 	(iii)	 	Refrain from disclosing, reproducing, summarizing and/or distributing
Confidential Information of the Disclosing Party except in pursuance of Receiving
Party’s business relationship with Disclosing Party, and only as otherwise provided
hereunder; and
	 
	 	(iv)	 	Refrain from reverse engineering, decompiling or disassembling any
software code and/or pre- release hardware devices disclosed by Disclosing Party to
Receiving Party under the terms of this Agreement, except as expressly permitted by
applicable law.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

25

 

     (b) Receiving Party may disclose Confidential Information of Disclosing Party in accordance
with a judicial or other governmental order, provided that Receiving Party either (i) gives the
undersigned Disclosing Party reasonable notice prior to such disclosure to allow Disclosing Party a
reasonable opportunity to seek a protective order or equivalent, or (ii) obtains written assurance
from the applicable judicial or governmental entity that it will afford the Confidential
Information the highest level of protection afforded under applicable law or regulation.
Notwithstanding the foregoing, the Receiving Party shall not disclose any computer source code that
contains Confidential Information of the Disclosing Party in accordance with a judicial or other
governmental order unless it complies with the requirement set forth in sub-section (1) of this
Section 2(b).

     (c) The undersigned Receiving Party may disclose Confidential Information only to Receiving
Party’s employees and consultants on a need-to-know basis. The undersigned Receiving Party will
have executed or shall execute appropriate written agreements with third parties sufficient to
enable Receiving Party to enforce all the provisions of this Agreement

     (d) Receiving Party shall notify the undersigned Disclosing Party immediately upon discovery
of any unauthorized use or disclosure of Confidential Information or any other breach of this
Agreement by Receiving Party and its employees and consultants, and will cooperate with Disclosing
Party in every reasonable way to help Disclosing Party regain possession of the Confidential
Information and prevent its further unauthorized use or disclosure.

     (e) Receiving Party shall, at Disclosing Party’s request, return all originals, copies,
reproductions and summaries of Confidential Information and all other tangible materials and
devices provided to the Receiving Party as Confidential Information, or at Disclosing Party’s
option, certify destruction of the same.

3. Remedies

     The parties acknowledge that monetary damages may not be a sufficient remedy for unauthorized
disclosure of Confidential Information and that Disclosing Party shall be entitled, without waiving
any other tights or remedies, to such injunctive or equitable relief as may be deemed proper by a
court of competent jurisdiction.

4. Miscellaneous

     (a) All Confidential Information is and shall remain the property of Disclosing Party. By
disclosing Confidential
Information to Receiving Party, Disclosing Party does not grant any express or implied right to
Receiving Party to or under any patents, copyrights, trademarks, or trade secret information except
as otherwise provided herein. Disclosing Party reserves without prejudice the ability to protect
its rights under any such patents, copyrights, trademarks, or trade secrets except as otherwise
provided herein.

     (b) In the event that the Disclosing Party provides any computer software and/or hardware to
the Receiving Party as Confidential Information under the terms of this Agreement, such computer
software and/or hardware may only be used by the Receiving Party for evaluation and providing
Feedback (as defined in Section 5 of this Agreement) to the Disclosing Party. Unless otherwise
agreed by the Disclosing Party and the Receiving Party, all such computer software and/or hardware
is provided “AS IS” without warranty of any kind, and Receiving Party agrees that neither
Disclosing Party nor its suppliers shall be liable for any damages whatsoever arising from or
relating to Receiving Party’s use or inability to use such software and/or hardware.

     (c) The parties agree to comply with all applicable international and national laws that apply
to (i) any Confidential Information, or (ii) any product (or any part thereof), process or service
that is the direct product of the Confidential Information, including the U.S. Export
Administration Regulations, as well as end-user, end-use and destination restrictions issued by
U.S. and other governments. For additional information on exporting Microsoft products, see
http://www.microsoft.com/exporting/.

     (d) The terms of confidentiality under this Agreement shall not be construed to limit either
the Disclosing Party or the Receiving Party’s right to independently develop or acquire products
without use of the other party’s Confidential Information. Further, the Receiving Party shall be
free to use for any purpose the residuals resulting from access to or work with the Confidential
Information of the Disclosing Party, provided that the Receiving Party shall not disclose the
Confidential Information except as expressly permitted pursuant to the terms of this Agreement. The
term “residuals” means information in intangible form, which is retained in memory by persons who
have had access to the Confidential Information, including ideas, concepts, know-how or techniques
contained therein. The Receiving Party shall not have any obligation to limit or restrict the
assignment of such persons or to pay royalties for any work

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

26

 

resulting from the use of residuals. However, this sub-paragraph shall not be deemed to grant
to the Receiving Party a license under the Disclosing Party’s copyrights or patents.

     (e) This Agreement constitutes the entire agreement between the parties with respect to the
subject matter hereof. It shall not be modified except by a written agreement dated subsequent to
the date of this Agreement and signed by both parties. None of the provisions of this Agreement
shall be deemed to have been waived by any act or acquiescence on the part of Disclosing Party, the
Receiving Party, their agents, or employees, but only by an instrument in writing signed by an
authorized employee of Disclosing Party and the Receiving Party. No waiver of any provision of this
Agreement shall constitute a waiver of any other provision(s) or of the same provision on another
occasion.

     (f) If either Disclosing Party or the Receiving Party employs attorneys to enforce any rights
arising out of or relating to this Agreement, the prevailing party shall be entitled to recover
reasonable attorneys’ fees and costs. This Agreement shall be construed and controlled by the laws
of the State of Washington, and the parties further consent to exclusive jurisdiction and venue in
the federal courts sitting in King County, Washington, unless no federal subject matter
jurisdiction exists, in which case the parties consent to the exclusive jurisdiction and venue in
the Superior Court of King County, Washington. Company waives all defenses of lack of personal
jurisdiction and forum non conveniens. Process may be served on either party in the manner
authorized by applicable law or court rule.

     (g) This Agreement shall be binding upon and inure to the benefit of each party’s respective
successors and lawful assigns; provided, however, that neither party may assign this Agreement
(whether by operation of law, sale of securities or assets, merger or otherwise), in whole or in
part, without the prior written approval of the other party. Any attempted assignment in violation
of this Section shall be void.

     (h) If any provision of this Agreement shall be held by a court of competent jurisdiction to
be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and
effect.

     (i) Either party may terminate this Agreement with or without cause upon ninety (90) days
prior written notice to the other party. All sections of this Agreement relating to the rights and
obligations of the parties concerning Confidential Information disclosed during the term of the
Agreement shall survive any such termination.

5. Suggestions and Feedback

     The Receiving Party may from time to time provide suggestions, comments or other feedback
(“Feedback”) to the Disclosing Party with respect to Confidential Information provided originally
by the Disclosing Party. Both parties agree that all Feedback is and shall be given entirely
voluntarily. Feedback, even if designated as confidential by the party offering the Feedback, shall
not, absent a separate written agreement, create any confidentiality obligation for the receiver of
the Feedback. Furthermore, except as otherwise provided herein or in a separate subsequent written
agreement between the parties, the receiver of the Feedback shall be free to use, disclose,
reproduce, license or otherwise distribute, and exploit the Feedback provided to it as it sees fit,
entirely without obligation or restriction of any kind on account of intellectual property rights
or otherwise.

     IN WITENSS WHEREOF, the parties hereto have executed this Agreement.

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

27

 

EXHIBIT C

	 	 	 
	TO:

	 	THE MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT
	BETWEEN:

	 	MICROSOFT CORPORATIONAND DIGITAL RIVER, INC.
	DATED:

	 	September 1, 2006
	NAME

	 	Microsoft Supply Chain Security Policies and Requirements (Version 4)

[*]

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

28

 

EXHIBIT D

	 	 	 
	TO:

	 	THE MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT
	BETWEEN:

	 	MICROSOFT CORPORATIONAND DIGITAL RIVER, INC.
	DATED:

	 	September 1, 2006

TEMPLATE — AFFILIATE AGREEMENT

For good and valuable consideration, [NAME OF AFFILIATE], a [TYPE OF AFFILIATE] organized under the
laws of [NAME OF COUNTRY] (“Affiliate”) covenants and agrees with Microsoft Corporation
(“Microsoft”), that Affiliate will comply with all obligations of Digital River, Inc., a company
organized under the laws of Delaware (“Company”) pursuant to that certain Microsoft Operations
Digital Distribution Agreement between Microsoft and Company dated September 1, 2006 (the
“Agreement”). Microsoft grants Affiliate all necessary rights, licenses and other contractual
powers granted to Company under the Agreement in order to perform the necessary and delegated
Services under the Agreement and specified below. Affiliated shall only perform the following
Services:

     1.                                         

     2.                                         

     3.                                         

Affiliate acknowledges that its agreement herein is a condition for Affiliate to exercise any of
the rights sub-licensed by Microsoft to Affiliate pursuant to the terms of the Agreement.

Capitalized terms used herein and not otherwise defined shall have the same meaning as in the
Agreement.

IN WITNESS WHEREOF, Affiliate and Company have executed this agreement as of the date set forth
below. All signed copies of this Agreement shall be deemed originals.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	MICROSOFT CORPORATION	 	 	 	[AFFILIATE]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Signature:

	 	 	 	 	 	 	 	Signature:	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 

	 	Print Name:
	 	 	 	 	 	 	 	Print Name:	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	Title:
	 	 	 	 	 	 	 	Title:	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	Date:
	 	 	 	 	 	 	 	Date:	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	DIGITAL RIVER, INC.	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	Signature:	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	Print Name:	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	Date:	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

29

 

EXHIBIT E

	 	 	 
	TO:

	 	THE MICROSOFT OPERATIONS DIGITAL DISTRIBUTION AGREEMENT
	BETWEEN:

	 	MICROSOFT CORPORATIONAND DIGITAL RIVER, INC.
	DATED:

	 	September 1, 2006
	NAME

	 	Microsoft Release Services Manager Site License Agreement

[Attached]

 

			
	*	 	Confidential treatment has been requested for portions of this agreement. The copy
filed herewith omits the information subject to the confidentiality request. Omissions are
designated as *. A complete version of this agreement has been filed separately with the Securities
and Exchange Commission.

30

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00168-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00168-of-00352.parquet"}]]