Document:

Amendment No. 1 to Master Service Agreement

 Exhibit 10.19.1 
 Confidential & Proprietary 
 The confidential portions of this
exhibit have been filed separately with the Securities and Exchange Commission pursuant to a confidential treatment request in accordance with Rule 24b-2 of the Securities and Exchange Act of 1934, as amended. REDACTED PORTIONS OF THIS EXHIBIT
ARE MARKED BY AN ***. 
 AMENDMENT No.1 
 TO THE MASTER SERVICES AGREEMENT 
 BETWEEN 

UPS SUPPLY CHAIN SOLUTIONS, INC. 
 And 
 ENDO PHARMACEUTICALS INC. 

This Amendment No. 1, effective February 1, 2012 (“Amendment”), to the Master Services Agreement dated April 1,
2010, (“Agreement”) is entered into by and between UPS Supply Chain Solutions, Inc., (“SCS”) a Delaware Corporation, having its principal place of business at 12380 Morris Road, Alpharetta, GA 30005 and Endo Pharmaceuticals Inc.,
(“Customer”) a Delaware Corporation, having its principal place of business at 100 Endo Blvd., Chadds Ford PA, 19317. 

WHEREAS, SCS and Customer wish to amend the Agreement, and more specifically Service Schedule No. 1 for Warehouse Distribution
Services “Schedule No. 1”; and 
 WHEREAS, it is the intent of SCS and Customer that the Agreement remain in
effect, except for the changes reflected in this Amendment. 
 NOW, THEREFORE, SCS and Customer agree that the terms of the
Agreement are amended as follows: 
  

	 	1.	SCS and Customer agree that in Schedule No. 1 – Warehouse Distribution Services, all Exhibits are deleted in their entirety and replaced with the following:

  

	 	2.1	Exhibit A.1 – “Statement of Work” for *** and *** Services 

  

	 	2.2	Exhibit B.1 – “Fees” for *** 

  

	 	2.3	Exhibit B.2 – “Fees” for *** Services 

  

	 	2.4	Exhibit C.1 – “Operating Parameters” for *** 

  

	 	2.5	Exhibit C.2 – “Operating Parameters” for *** Services 

  

	 	2.6	Exhibit D.1 – “Early Termination Costs” 

  

	 	2.7	Exhibit E.1 – “Products” for *** 

  

	 	2.8	Exhibit E.2 – “Products” for *** Services 

 The above Exhibits are attached to this Amendment as reference. 
  

	 	2.	SCS and Customer agree that this Amendment is incorporated into the Agreement and upon execution by the parties shall become part of the entire Agreement.

 Capitalized terms not otherwise defined herein shall have the meaning set forth in the Agreement. 

Save as otherwise expressly referred to in this Amendment the terms and conditions of the Agreement shall apply in all other respects and remain in full
force and effect. 
 IN WITNESS WHEREOF, the undersigned have set their hands on the day first above written. 

 

									
	UPS SUPPLY CHAIN SOLUTIONS, INC.	 		 	ENDO PHARMACEUTICALS INC.
					
	By:	 	 /s/ Matt Kristufek
	 		 	By:	 	 /s/ David P. Holveck

					
	Name:	 	 Matt Kristufek
	 		 	Name:	 	 David P. Holveck

					
	Title:	 	 Global Contracts Manager
	 		 	Title:	 	 President and Chief Executive Officer

					
	Date:	 	 February 21, 2012
	 		 	Date:	 	 February 21, 2012

  
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 EXHIBIT A.1 – STATEMENT OF WORK 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 
 1. Specialized Handling. Hazardous Materials or Other Regulated Products will not be accepted for handling and storage under this SOW unless a separate service schedule expressly authorizing
such has been executed by the Parties. 
 2. Training. SCS shall train its personnel to perform standard warehouse logistics
Services with respect to the Products. Customer shall provide SCS with training materials and applicable reference manuals relating to any specialized training for processes or systems to be provided to Customer under this Statement of Work (SOW)
which are different from standard warehouse logistics services. 
 3. Operating Parameters. As of the Effective Date, the
Facilities and warehouse space are those as listed on Exhibit C.1 and C.2. The warehouse space within a Facility available to Customer from time to time for the storage of the Products shall be referred to as the “Storage Area.”

 4. Hours of Operation. Facility hours of Operation for warehouse Services are defined in the Operating Parameters. Business Day
is defined as Monday through Friday, excluding Holidays (“Business Day”). US Holidays are: Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day
(“Holidays”). 
 5. Access to Storage Area. Only individuals authorized by SCS or Customer shall be permitted access to
the Storage Areas, provided however, that Customer must provide SCS reasonable advance notice prior to such access, and provided further, that any such individual must agree to comply with the security provisions applicable to such Facility.
Authorization by Customer for Customer personnel shall be controlled through an approved access list provided to SCS by Customer. 
 6.
Customer Designated Contact. Customer will provide the name, job title, and contact information, to include telephone numbers (business, cell phones, facsimile, pager numbers, etc.) of a designated manager within Customer’s
organization to serve as continuously available liaison with SCS for communication of all reporting and issue escalation to Customer (“Customer Designated Contact”). If there is any change in the Designated Contact, Customer shall promptly
submit the above information to SCS by facsimile or email. 
 7. Equipment. SCS will provide all required general purpose
equipment necessary to perform the Services, except that any special, customized or unique equipment needed to perform the Services shall be provided by Customer and maintained at Customer’s sole expense. 

8. Products Master File. The inventory system will be SCS’s Warehouse Management System (WMS). Prior to the initial shipment of any
Products to a Facility, Customer will provide SCS with a master list of all Products that are to be handled pursuant to this SOW. SCS will keep the information contained on such list in a file in its WMS (the “Master File”). Customer will
provide SCS with the information needed to update the Master File, including all new additions to the Products to be handled pursuant to this SOW and any changes to information relating to Products on the Master File by a mutually agreed upon
method. 
 9. Incoming Product Quality Assurance (“QA”). Customer is responsible for all control over QA hold and
release of Product. 
 10. Information System. SCS will use the Warehouse Management System (“WMS”) for inventory
management and Customer custom Services. Customer will be provided a user ID for inquiry only access to WMS and for access to request report printing at Customer’s location. On request, SCS has the ability to forward reports via e-mail. If
e-mail reporting is requested, any manipulation of the report data by Customer, and subsequent reporting discrepancies caused thereby, are the responsibility of Customer. If requested, SCS can provide additional EDI interface capability to
Customer’s systems at the Information Services Fees set forth in Exhibit B.1 and Exhibit B.2. The cost to develop EDI will be quoted by SCS on request. Customer will receive standard WMS reporting. If requested, report modifications or new
reports can be provided by SCS, subject to the Information Services Fees set forth in Exhibit B.1 and Exhibit B.2. 
 11. Customer Service
Support. SCS will provide support to Customer’s warehouse operations as needed to facilitate the Services. For regulated products, SCS will maintain a name and address database of all Customers’ customers. SCS Customer service
support will provide reporting to Customer. 

  
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 12. Product Delivery Requirements. Customer shall arrange for Products to be delivered to
the Facility in a segregated manner, free from contamination, properly marked and packaged for handling. Any special delivery requirements are set forth in the Work Instructions. At or prior to delivery of the Products to any Facility, Customer
shall provide to SCS a manifest indicating the Products to be tendered for storage, with any special instructions, including but not limited to the applicable material safety data sheets (MSDS), concerning storage, services, accounting, segregation
or any other requirements relating to the Products. 
  

	13.	Warehouse Services. Services to be performed pursuant to this Schedule are as follows: 

 

	 	13.1	Product Receipt. SCS will receive all delivered Products, including stock from Customer’s manufacturer. 

 

	 	13.1.1	Unloading, counting, checking and putting away of stock. 

  

	 	13.1.2	Recording products, quantities, and lot numbers received, noting visual damages, shortages and overages. 

 

	 	13.1.3	Data entry of warehouse receipts into computer system. 

  

	 	13.1.4	Special handling such as receiving unmarked cartons or breaking down pallets or cartons on receipt is subject to an assessorial labor charge. 

 

	 	13.1.5	Transmission of receipt transaction to Customer and stock putaway in accordance with date expiration methodologies. 

 

	 	13.2	Product Storage. SCS will provide storage as required in accordance with Customer’s WI. Temperature controlled storage will be provided based on the
following guidelines: 

  

	 	13.2.1	General warehouse: 15-30 degrees Celsius 

  

	 	13.2.2	Vault: 15-25 degrees Celsius 

  

	 	13.2.3	Cooler: 2-8 degrees Celsius 

  

	 	13.2.4	Warehouse temperature and humidity will be monitored. 

  

	 	13.2.5	SCS will track product by ***. 

  

	 	13.3	Inventory Management. 

  

	 	13.3.1	SCS will maintain a cycle count program in accordance with SCS’s standard practice and agreed upon Customer’s work instructions. SCS will maintain records of
all counts taken and, if requested, provide monthly reporting to Customer on results achieved. 

  

	 	13.3.2	SCS will track lot number and expiration date, and identify product receipts and orders by lot number and expiry date where applicable. 

 

	 	13.3.3	SCS will support Customer’s product recall procedures. 

  

	 	13.3.4	SCS can provide automatic lot selection, e.g. FIFO, shortest expiry date, specific lot selection, as requested. 

 

	 	13.3.5	SCS will perform physical inventory at Customer’s request: *** (***) day advanced notice is required and Customer will be billed for the labor hours.

  

	 	13.4	Damaged or Expired Products. Customer will be notified of damaged or expired Product. Damaged or expired Product will be returned to manufacturer or sent out to
an authorized destruction company. The agreement with the authorized destruction company will be between Customer and the destruction company. 

  

	 	13.5	Order Processing. SCS will provide pick, pack and shipping package labeling Services. 

 

	 	13.5.1	SCS will pick and pack carton quantities, and include bill of lading, and if instructed by WI, include invoice. 

  
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	 	13.6	Product Shipment. 

  

	 	13.6.1	Customer orders are made available to the warehouse on a *** basis. 

  

	 	13.6.2	Orders are prepared according to WI. 

  

	 	13.6.3	Regarding the handling of cold chain product, all orders received by the *** (***) order cut off time will be shipped the same day per Customer’s routing
instructions. 

  

	 	13.6.4	For all other product(s) under this Schedule, orders received by *** will ship the next business day. 

 

	 	13.7	Routing. SCS will make routing decisions consistent with instructions provided by Customer. 

 

	 	13.8	Rush Order and Emergency Order Management. Orders requiring exception handling during regular business hours, on a rush order basis, outside of normal
procedures, can be handled. Rush or Emergency orders are subject to additional Fees. 

  

	 	13.9	Backorders.  

  

	 	13.9.1	Customer will maintain backorders in Customer ERP system and SCS fill backorders based on Customer direction. On Customer’s direction, SCS will allocate Product
when there is insufficient stock to fill all orders received. 

  

	 	13.10	Returns. SCS will provide the management of returned Product, according to Customer’s WI. SCS will: 

 

	 	13.10.1	Receive returned Product into segregated area. 

  

	 	13.10.2	Provide visual inspection of incoming returns for quantity discrepancies or damage. 

 

	 	13.10.3	Transfer of returned Product back to Customer. 

  

	 	13.10.4	Contact Customer to obtain disposition instructions, and if requested by Customer, arranging the destruction of returned Product with Customers’ standing
pre-authorization. 

  

	 	13.10.5	Process customer credits for returned Product. 

  

	 	13.11	Packaging. Should Customer require SCS to purchase packaging supplies, Customer will identify the components required and packing specifications. Customer is
responsible for validation of packaging specifications. SCS will bill Customer monthly for all packaging supplies utilized. 

  

	14.	Transition Assistance. In connection with the termination or expiration of this SOW, SCS will: 

 

	 	14.1	Return Customer’s customer information database to Customer. 

  

	 	14.2	Perform a complete physical inventory of all Customers’ Product. SCS’s standard physical inventory Fee applies to such physical inventory.

  

	 	14.3	Package the Product and other materials of Customer and make same available on the shipping dock for pickup. The outbound transaction Fee applies on all Products to be
removed from the Facility. 

  

	 	14.4	Customer will arrange for pickup and transportation of all such Product and materials, at Customer’s expense, by the date of such termination or expiration.

  

	 	14.5	Provide termination assistance Services at Customers request, at Customer’s expense. 

 

	 	14.6	SCS will retain records as required by regulatory agencies. 

  
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	15.	Full Customer Service for Customer. SCS will provide a full range of customer service support for Customer for order processing, telephone support for
customer inquiries and other customer service duties as detailed in the Work Instructions. 

  

	16.	Full Customer Service Hours of Operation. Standard hours of operation are ***, excluding Holidays. Holidays are: Thanksgiving, Day after Thanksgiving,
Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day, 4th of July, Labor Day. After hours emergency coverage can be provided as a standard service at a mutually agreed upon rate. With advance notice, special Services can be provided
outside standard hours at an agreed upon rate. 

  

	17.	Customer Information Database. SCS will maintain a name and address database of all Customers’ customers. Special projects for extraordinary changes
to customer database information, or other request outside the scope of the standard database maintenance Services, are subject to an assessorial Fee for the required labor hours. 

 

	18.	Customer Account Establishment. Customer will be responsible for decisions regarding customer new account set-ups. 

 

	19.	Customer Order Processing. SCS will provide customer order collection by telephone, mail, fax or electronically, and respond to customer inquiries. SCS
will: 

  

	 	19.1	Forward technical inquiries to Customer or Customer’s designee. 

  

	 	19.2	Provide information to customers on Customers’ policies as per WI. 

  

	 	19.3	As per Customer’s instructions, advise customers on deals, pricing, optimum order quantities and available discounts (if applicable). 

 

	 	19.4	Provide backorder information and product availability. 

  

	 	19.5	Process return authorization requests per Customer policy and WI. 

  

	 	19.6	Provide standard reporting to Customer. 

  

	 	19.7	Where instructed by Customer, process Customer credits for returned Products destroyed at customer site. 

 

	20.	Customer Accounts Receivable Management and Collections. Customer will be responsible for decisions regarding customer credit limits and credit holds.
Customer may specify credit policies instructions in the WI for SCS to follow. 

  

	 	20.1	Customer is responsible for all credit and collection risk arising from payments by customers for Trade Orders. 

 

	 	20.2	If requested, and a rate mutually agreed on by the Parties, SCS will prepare credit analysis and customer credit limit management as directed by Customer’s WI.

  

	 	20.3	Based on data provided by Customer’s lockbox service, post payment applications to customers’ accounts. 

 

	 	20.4	SCS will perform the following Services as instructed by Customer’s WI: 

 

	 	20.4.1	Research and process Accounts Receivable adjustments. 

  

	 	20.4.2	Collection calls on past due invoices and deductions. 

  

	21.	Chargeback. 

  

	 	21.1	Manufacturer’s contract terms, will be maintained within Customer’s SAP system. 

 

	 	21.2	SCS will process customer requests received manually or electronically for chargeback 

 

	 	21.3	SCS will confirm the amount of the chargeback based on contract terms. 

  

	 	21.4	Confirmed chargeback will be posted to customer’s accounts receivable. 

 

	 	21.5	Chargebacks deductions will be reconciled to Accounts Receivable chargeback credits and any open balance will be worked as a collectible amount on the AR.

  

  
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 EXHIBIT B.1 – FEES (“***”) 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 

 

	1.	Fixed Monthly Fees 

  

	 	1.1	Memphis, TN ***: $*** 

  

	 	1.2	Harrisburg, PA ***: $*** 

  

	 	1.2.2	Customer Service ***: $*** 

  

	 	1.2.3	Accounts Receivable ***: $*** 

  

	 	1.2.4	Chargebacks ***: $*** 

  

	2.	Variable Fees 

  

	 	2.1	Memphis, TN: 

  

	 	2.1.1	Non Controlled Inbound Pallets: $*** 

  

	 	2.1.2	Vault Inbound Pallets: $*** 

  

	 	2.1.3	Cage Inbound Pallet: $*** 

  

	 	2.1.4	Cold Chain Inbound Pallets: $*** 

  

	 	2.1.5	Non Controlled Orders: $*** 

  

	 	2.1.6	Vault Orders: $*** 

  

	 	2.1.7	Cage Orders: $*** 

  

	 	2.1.8	Cold Chain Regular Orders: $*** 

  

	 	2.1.9	Cold Chain *** Orders: $*** 

  

	 	2.1.10	Non Controlled Lines: $*** 

  

	 	2.1.11	Vault Lines: $*** 

  

	 	2.1.12	Cage Lines: $*** 

  

	 	2.1.13	Cold Chain Regular Lines: $*** 

  

	 	2.1.14	Cold Chain *** Lines: $*** 

  

	 	2.1.15	Cold Chain *** eaches: $*** 

  

	 	2.1.16	Non Controlled Return Receipt: $*** 

  

	 	2.1.17	Vault Return Receipt: $*** 

  

	 	2.1.18	Cage Return Receipt: $*** 

  

	 	2.1.19	Cold Chain Return Receipt: $*** 

  

	 	2.1.20	Return Lines Vault: $*** 

  

	 	2.1.21	Order Entry Lines Vault: $*** 

  

	 	2.1.22	CSOS Order Line: $*** 

  

	 	2.2	Harrisburg, PA: 

  

	 	2.2.1	Inbound Pallets: $*** 

  

	 	2.2.2	Non Controlled Orders: $*** 

  

	 	2.2.3	Non Controlled Lines: $*** 

  

	 	2.2.4	Non Controlled Return Receipt: $*** 

  

	 	2.3	Cartonization Services: 

  

	 	2.3.1	Cartonization Transaction Fee Handling: $*** per label (applies only to outbound cartonization labels created) 

 

	 	2.4	Customer Service 

  

	 	2.4.1	Regular Line Processed – Manual and EDI: $*** 

  

	 	2.4.2	Return Line Processed: $*** 

  

	 	2.4.3	Inbound Calls Received: $*** 

  

	 	2.5	Accounts Receivable Rate per Invoice: $*** 

  

	 	2.6	Chargebacks Rate per Line: $*** 

  
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	 	2.7	For the Variable Fees – 

  

	 	2.7.1	Memphis Facility: A quarterly minimum variable fee of ***% of the *** as per the volumes detailed in Exhibit C.1, and the Fees shown above in this Section 2 will
be assessed. The *** do not include assessorial charges for transportation, packaging, or communication. 

  

	 	2.7.2	Harrisburg Facility: A quarterly minimum variable fee of ***% of the *** as per the volumes detailed in Exhibit C.1, and the Fees shown above in this Section 2
will be assessed. The *** do not include assessorial charges for transportation, packaging, or communication. 

  

	 	2.8	A square footage surcharge as denoted below per square foot per month will apply when additional staging or processing floor space (for 15-25oC ambient space) is
required beyond the allocated square footage level stated in Exhibit C.1. 

  

	 	2.8.1	Memphis Ambient: $*** 

  

	 	2.8.2	Memphis Cooler: $*** 

  

	 	2.8.3	Memphis Cage: $*** 

  

	 	2.8.4	Memphis Vault: $*** 

  

	 	2.8.5	Harrisburg Ambient: $*** 

  

	3.	Ad-Hoc Labor Rates – Assessorial labor for physical inventory on request, visual inspection, quarantine, and special projects or additional work or special
handling that is not within the scope of Services. 

  

	 	3.1	Standard Weekdays: $*** 

 Standard Overtime: $*** 
 Material Handling Operator: $***

 Saturday: $*** (*** minimum) 

Sunday/Holiday: $*** (*** minimum) 

Admin/Order to Cash: $*** 
 Operation Manager: $*** 
 Operation Supervisor: $*** 

 

	 	3.2	On each ***, all ad hoc labor rates Fees shall be subject to an adjustment. The adjustment shall be equal to the *** (*** %) ***, as published by the United States
Department of Labor, Bureau of Labor Statistics. 

  

	4.	Assessorial Charges 

  

	 	4.1	Communication expenses to the extent paid by SCS on Customer’s behalf: Telephone, facsimile: at *** ***%. 

 

	 	4.2	Packaging materials and operational supplies to the extent paid by SCS on Customer’s behalf: *** ***%. 

 

	 	4.3	Customer add: $*** per *** 

  

	 	4.4	Product add: $*** per *** 

  

	 	4.5	Contract add: $*** per *** 

  

	 	4.6	Travel and related expenses: *** 

  

	5.	Information Systems Development Fees 

  

	 	5.1	Information Technology Labor Rates: $*** per *** 

  

	6.	Billing administration of Services 

  

	 	6.1	SCS will submit documented invoices under a single account number for the Services provided under this Schedule to Customer’s
designated Accounts Payable location. SCS will reference Customer PO number on each invoices. PO will be provided by Customer 

  

	 	6.2	SCS billing cycle is to be structured to allow transmission of invoices as follows: 

 

	 	6.2.1	SCS will invoice *** in advance on a *** basis. 

  

	 	6.2.2	SCS will invoice *** at the end of each ***. 

  
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 EXHIBIT B.2 – FEES (“*** SERVICES”) 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 

 

	1.	Variable Fees 

  

	 	1.1	Memphis, TN: 

  

	 	1.1.1	Vault Inbound Pallets: $*** 

  

	 	1.1.2	Vault Outbound Pallet: $*** 

  

	 	1.1.3	Order Entry Lines Vault: $*** 

  

	 	1.1.4	Vault Storage per Pallet: $*** 

  

	 	1.1.5	Storage rate will only apply ***. 

  

	 	1.1.6	File Master updates per record: $*** 

  

	 	1.2	For the Variable Fees – 

  

	 	1.2.1	Memphis Facility: A quarterly minimum variable fee of ***% of the *** per the volumes detailed in Exhibit C.2, and the Fees shown above in this Section 2 will be
assessed. The *** do not include assessorial charges for transportation, packaging, or communication. 

  

	2.	Ad-hoc Labor Fees – Assessorial labor for physical inventory on request, visual inspection, quarantine, and special projects or additional work or special
handling that is not within the scope of Services. 

  

	 	2.1	Standard Weekdays: $*** 

  

	 	2.2	Standard Overtime: $*** 

  

	 	2.3	Material Handling Operator: $*** 

  

	 	2.4	Saturday: $*** (*** minimum) 

  

	 	2.5	Sunday/Holiday: $*** (*** minimum) 

  

	 	2.6	Admin/Order to Cash: $*** 

  

	 	2.7	Operation Manager: $*** 

  

	 	2.8	Operation Supervisor: $*** 

  

	 	2.9	On each ***, all ad hoc labor rates shall be subject to an adjustment. The adjustment shall be equal to ***, as published by the United States Department of Labor,
Bureau of Labor Statistics. 

  

	3.	Assessorial Charges 

  

	 	3.1	Communication expenses to the extent paid by SCS on Customer’s behalf: Telephone, facsimile: at ***%. 

 

	 	3.2	Packaging materials and operational supplies to the extent paid by SCS on Customer’s behalf: ***%. 

 

	 	3.3	Customer add: $*** per *** 

  

	 	3.4	Product add: $*** per *** 

  

	 	3.5	Contract add: $*** per *** 

  

	 	3.6	Travel and related expenses: *** 

  

	4.	Information Systems Labor Fees 

  

	 	4.1	Information Systems Labor Rate: $*** 

  
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	5.	Billing administration of Services 

  

	 	5.1	SCS will submit documented invoices under a single account number for the Services provided under this Schedule to Customer’s
designated Accounts Payable location. SCS will reference Customer PO number on each invoice. PO will be provided by Customer 

  

	 	5.2	SCS billing cycle is to be structured to allow transmission of invoices as follows: 

 

	 	5.2.1	SCS will invoice *** in advance on a *** basis. 

  

	 	5.2.2	SCS will invoice *** at the end of each ***. 

  
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 EXHIBIT C.1 – OPERATING PARAMETERS (“***”) 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 
 Based on the data supplied by Customer, SCS anticipates the following Operating Parameters for the initial term of the Schedule. Operating parameters will be periodically reviewed, and subject to the
Changes in Operating Parameters or Conditions Section of the MSA. 
  

	1.	Facilities: 

  

	 	1.1	A *** dedicated warehouse square footage operation will reside in the Memphis, TN facility. Space requirements exceeding this square footage shall be subject to
additional Fees as listed in Exhibit B.1. 

  

	 	1.2	A *** dedicated warehouse square footage operation will reside in the Harrisburg, PA facility. Space requirements exceeding this square footage shall be subject to
additional Fees as listed in Exhibit B.1. 

  

	 	1.3	Security will be provided 24 hours per day. All facilities are card access and maintain a closed circuit surveillance system. 

 

	 	1.4	Facilities will be ambient controlled at 15 - 25°C, cooler will be maintained at 2-8°C. 

 

	 	1.5	Cooler and Controlled product storage will be provided in the Memphis, TN location: 

 

	 	1.5.1	Cooler product storage – ***. 

  

	 	1.5.2	DEA Vault for CII product storage – ***. 

  

	 	1.5.3	DEA Cage for CIII to CV product storage – ***. 

  

	 	1.6	SCS, in the spirit of joint cooperation. may from time-to-time, deploy the use of under-utilized assets, which assets have been in whole, or in part, allocated to this
business model. SCS shall notify Customer of such request in advance, and shall compensate Customer for same, at Fees to be mutually agreed upon. 

  

	 	1.7	SCS will provide and maintain ownership of all material handling, warehouse, storage, and information systems equipment as required to conduct warehousing operations
for Customer. 

  

	 	1.8	SCS will provide all necessary I.T. equipment to support the project. 

  

	2.	Service Requirements Hours: 

  

	 	2.1	*** per ***, *** weeks per year, excluding weekends. 

  

	 	2.2	The hours of operation are 8AM – 5PM local warehouse time. 

  

	3.	Inbound 

  

	 	3.1	Inbound volume planned as follows 

  

											
	 Inbound
	 	 UOM
	 	 Non Controlled
	 	 CII
	 	 CIII-V
	 	 Cooler

	Average Monthly	 	Receipts	 	***	 	***	 	***	 	***
	Average Monthly	 	Lines	 	***	 	***	 	***	 	***
	Average Monthly	 	Pallets	 	***	 	***	 	***	 	***
	Annual	 	Receipts	 	***	 	***	 	***	 	***
	Annual	 	Lines	 	***	 	***	 	***	 	***
	Annual	 	Pallets	 	***	 	***	 	***	 	***

  

	 	3.2	The unit of measure for the inbound product is a pallet. 

  

	 	3.3	Palletized Product Inbound Shipments: ***% of receipts 

  

	 	3.3.1	***% single SKU single Lot cartons 

  

	 	3.3.2	Pallets dimensions are assumed to be 48”x40”x52”. 

  

	 	3.4	100% of inbound product has a barcode. 

  

	 	3.5	Upon receipt, the SKU and carton quantity will be captured. All can be captured from barcodes on the outer carton. 

 

	 	3.6	Inbound inspection consists of a count and visual check for damage. 

  
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	 	3.7	Damaged or not suitable product will be clearly marked and stored in a segregated area. 

 

	 	3.8	***% Expected volume growth over the life of the contract. 

  

	 	3.9	Serial number tracking is not required for inbound goods. 

  

	4.	Inventory and Storage 

  

	 	4.1	There is an average of *** pallet. 

  

	 	4.2	There is an average of *** pallet. 

  

	 	4.3	Peak to average ratio is assumed to be ***. 

  

	 	4.4	Average inventory turns per year are ***: 

  

	 	4.4.1	Controlled products have an average of *** turns per year. 

  

	 	4.4.2	Non-Controlled products have an average of *** turns per year. 

  

	 	4.5	Storage has been designed to include the following for year five (5): 

  

							
	 Storage Media (Pallets)
	 	 Total
	 	 Memphis
	 	 Harrisburg

	Ambient	 	***	 	***	 	***
	DEA Vault	 	***	 	***	 	
	DEA Cage	 	***	 	***	 	
	Total	 	***	 	***	 	***

  

	 	4.6	Pallet storage quantities stated above include the packaging materials pallet storage requirements. 

 

	 	4.7	Pallets cannot be double stacked on the floor. 

  

	 	4.8	Standard SCS cycle counting is included. Cycle counting will be performed based on Customers direction as outline in the work instructions. 

 

	 	4.9	Should Customer require a physical inventory, this service will be performed at ad-hoc staffing Fees. 

 

	 	4.10	Customer will be responsible for managing the reorder points and direct replenishment of merchandise. 

 

	 	4.11	SCS will determine all storage and picking locations and configurations. 

  

	 	4.12	*** growth is anticipated. 

  

	5.	Order Profile 

  

	 	5.1	The following details the Outbound Order Volume and Profile: 

  

											
	 Outbound
	 	 UOM
	 	 Non Controlled
	 	 CII
	 	 CIII-V
	 	 Cooler

	Average Daily	 	Orders	 	***	 	***	 	***	 	***
	Average Daily	 	Lines	 	***	 	***	 	***	 	***
	Average Monthly	 	Orders	 	***	 	***	 	***	 	***
	Average Monthly	 	Lines	 	***	 	***	 	***	 	***
	Annual	 	Orders	 	***	 	***	 	***	 	***
	Annual	 	Lines	 	***	 	***	 	***	 	***

  

	 	5.2	Order ambient non-controlled volume split is planned as follows: 

  

	 	5.2.1	Memphis, TN: ***% 

  

	 	5.2.2	Harrisburg, PA: ***% 

  

	 	5.3	Pick mode breakdown is assumed as follows: 

  

	 	5.3.1	Pallet pick orders constitute ***% of the unit volume. 

  

	 	5.3.2	Carton pick orders constitute ***% of the unit volume. 

  

	 	5.3.3	Unit pick orders constitute ***% of the unit volume. 

  
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	 	5.4	Orders are planned to have the following pick profile by type: 

      Ambient non controlled order lines have an average of *** units per line. 
  

	 	5.4.1	CII order lines have an average of *** units per line. 

  

	 	5.4.2	CIII-V order lines have an average of *** units per line. 

  

	 	5.4.3	Cooler lines have an average of *** units per line. 

  

	 	5.5	*** Volumes 

  

	 	5.5.1	Total annual orders assume at *** orders and *** direct orders 

  

	 	5.5.2	Each *** order consists of *** lines and *** units. 

  

	 	5.5.3	Each direct order consists of *** lines and *** units. 

  

	 	5.5.4	The unit of measure for the outbound product is a unit (“each”). 

 

	 	5.6	Pricing assumes no seasonality and spikes in volume. If high seasonality is experience, it will have an impact on cost that will be billed back to the customer.

  

	 	5.7	***% of product requires over-packing before shipment. 

  

	 	5.8	Outbound packaging consists of a corrugated carton, dunnage, a packing list, and a shipping label. Cold storage packaging includes shipping carton, inner cooler, frozen
gel packs and shipping labels. Packing supplies are not included in the pricing. 

  

	 	5.9	Destruction orders will be scheduled in advance by Customer and entered manually by warehouse staff. 

 

	 	5.10	First Expire, First-Out (FEFO) picking as outlined in Customer Work Instructions 

 

	6.	Shipping Profile 

  

	 	6.1	Product is shipped UPS Parcel and LTL 

  

	 	6.2	Parcel shipments represent ***% of orders and ***% of unit volume. 

  

	 	6.3	LTL shipments represent ***% of orders and ***% of unit volume. 

  

	 	6.4	International Order processing is not included. ***% of orders are domestic shipments. 

 

	 	6.5	All ambient parcel orders received by *** Local Warehouse Time (LWT) will be shipped the following day. All cooler parcel orders received by *** LWT will be shipped the
same day. 

  

	 	6.6	All LTL orders received by *** LWT will be shipped the following day. 

  

	 	6.7	Any orders requiring expedited or alternate service levels will have full shipping/routing instruction included in the download instructions. Additional fees may apply
to expedited orders. 

  

	7.	Returns 

  

	 	7.1	The following details the returns volume and profile: 

  

									
	 Returns
	 	 UOM
	 	 Non Controlled
	 	 CII
	 	 CIII-V

	Average Daily	 	Returns	 	***	 	***	 	***
	Average Daily	 	Lines	 	***	 	***	 	***
	Average Daily	 	Units	 	***	 	***	 	***
	Average Monthly	 	Returns	 	***	 	***	 	***
	Average Monthly	 	Lines	 	***	 	***	 	***
	Average Monthly	 	Units	 	***	 	***	 	***
	Annual	 	Returns	 	***	 	***	 	***
	Annual	 	Lines	 	***	 	***	 	***
	Annual	 	Units	 	***	 	***	 	***

  

	 	7.2	***% returns are received via parcel. 

  

	 	7.3	Customer will provide all Return Merchandise Authorizations prior to receipt of goods in the warehouse. 

 

	 	7.4	Inspection of inbound returns does not require any additional training or special equipment to process. 

  
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	 	7.5	Returned product will be received into a “segregated area” and not used to fill orders. Customer will periodically request this product to be shipped for
destruction. 

  

	 	7.6	Any processing required after the return has been received, inspected, and put-away will be subject to ad-hoc labor Fees. 

 

	8	Customer Service 

  

	 	8.1	SCS will provide the following customer service activities: 

  

	 	8.1.1	*** 

  

	 	8.1.2	*** 

  

	 	8.1.3	*** 

  

	 	8.1.4	*** 

  

	 	8.1.5	*** 

  

	 	8.2	Customer Service hours of operation are Monday – Thursday 8:00 AM – 8:00 PM and Friday 8:00AM to 6:00PM Eastern Standard Time (EST). Additional hours due to
holiday or other reasons must be communicated in advance to ensure coverage. 

  

	 	8.3	Daily order cut-off time will be ***. Orders received after *** will be processed during the next business day. *** for cold chain 

 

	 	8.4	All procedures will be documented using SCS standard work instruction format and approved by Customer. 

 

	 	8.5	There will be *** SKUs maintained in the OMS Product Master. 

  

	 	8.6	SCS will provide Customer a file format for new products for the purpose of manually loading to the OMS Product Master. 

 

	 	8.7	SCS will not manage *** 

  

	 	8.8	SCS and Customer will ensure that there is only one ship-to account for each ship-to location. 

 

	 	8.9	SCS will load any additional ship-to/bill-to/parent records manually in the OMS Customer Master. Ad hoc rates may apply. 

 

	 	8.10	SCS will operate based on the following order arrival criteria: 

  

	 	8.10.1	EDI – ***% 

  

	 	8.10.2	Phone/Fax/Email – ***% 

  

	 	8.11	Credit card processing is not included in the pricing. 

  

	 	8.12	SCS will perform licensure verification for all orders. 

  

	 	8.13	Phone volume information for Order Entry and Inquiry: 

  

							
	 	 	 	 	 Year 1
	 	  
		 	Calls per Day	 	***	 	
		 	Calls per Month	 	***	 	
		 	Calls per Year	 	***	 	

  

	 	8.14	Average call duration is *** minutes per call. 

  

	 	8.15	SCS is not responsible to answer any medical inquiries. Customer will provide a medical inquiry telephone number so that customer service may perform a trunk to trunk
transfer. Process will be documented in the Customer specific work instructions. 

  

	 	8.16	Patient Assistance Program is not in scope. 

  

	 	8.17	Pricing will be maintained in Customer’s SAP system. 

  

	 	8.18	System will price the order based upon pricing information in SAP. 

  

	 	8.19	Customer will pay for postage for any correspondence. Costs will be billed ***. 

  
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	 	8.20	Sample distribution is not in scope. 

  

	 	8.21	No charge order procedure will be documented in Customer specific work instructions. 

 

	 	8.22	SCS is not required to process International shipments. Procedures for shipments to Puerto Rico will be documented in Customer specific work instructions.

  

	 	8.23	Rush orders will be processed based on only Customer’s authorization. 

 

	 	8.24	SCS assumes that drop shipments will be processed in accordance to the Customer work instructions. 

 

	 	8.25	Daily pro-active proof of delivery is not in scope. During month-end close, pro-active proof of delivery will be defined in Customer’s work instructions.

  

	 	8.26	All orders have pre-paid freight unless otherwise specified on the approved Customer specific work instructions. 

 

	 	8.27	All backorders are maintained in the Customer SAP system. Backorders will be released based on direction from Customer. 

 

	 	8.28	Returns will be managed by SCS using the Customer return policy which will include damaged return and restocking fee rules. 

 

	 	8.29	Returns will be received in the lowest unit of measure. 

  

	 	8.30	SCS will file freight claims on Customer’s behalf with the established vendors and report weekly to Customer. 

 

	 	8.31	Call tags will be issued by SCS for all returns due to shipping error. 

  

	 	8.32	SCS will enter all errors in the Customer Issue Log (CIL). The CIL report will be distributed to Customer based upon an agreed upon frequency. 

 

	 	8.33	SCS will track and report standard KPI metrics to Customer on a monthly basis. Customer Service KPIs are: 

 

	 	8.33.1	Abandoned call percentage 

  

	 	8.33.2	Speed of answer (***) 

  

	 	8.33.3	Order entry accuracy 

  

	9	Accounts Receivable 

  

	 	9.1	SCS will provide the following accounts receivable activities: 

  

	 	9.1.1	*** 

  

	 	9.1.2	*** 

  

	 	9.2	Any variations to the SCS Standard AR Operating Procedures will be agreed upon and determined if it impacts the headcount assigned for the account.

  

	 	9.3	SCS will use Customer’s SAP system for accounts receivable. 

  

	 	9.4	Accounts Receivable invoice monthly volume is ***. 

  

	 	9.5	Invoices for Customers that do not receive it electronically are printed and mailed by SCS AR staff off Customer’s SAP system. 

 

	 	9.6	Accounts receivable core hours of operation are Monday – Friday 8:00 AM – 5:00 PM EST. 

 

	 	9.7	Customers will remit to the appropriate lockbox based on the product. 

  

	 	9.8	SCS will have access to Customer’s Lock Boxes via the web. 

  

	 	9.9	SCS will operate based on ***% of the posting of cash occurs electronically. 

 

	 	9.10	SCS assumes that Customer’s products are not taxable. 

  

	 	9.11	SCS assumes a silent *** grace period for receipt of customer payment. 

  

	 	9.12	No collection activity on unearned discounts. Unearned discounts will be automatically written off. Any pursuance of said discount is the responsibility of Customer.

  

	 	9.13	All credits will be mailed to the customer. Exception would be if deduction has already been taken on the AR. 

  
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	 	9.14	Refunds will be processed according to the AR Standard Operating Procedures. 

 

	 	9.15	SCS will not issue checks to customers. 

  

	 	9.16	SCS assumes that there will be no receivables transferred to SCS. 

  

	 	9.17	SCS can submit for credit/debit without prior approval from Customer as long as all backup proves the credit/debit should be issued as agreed upon in the work
instructions. 

  

	 	9.18	SCS AR staff will submit credit requests to SCS CS staff with a reason code attached. 

 

	 	9.19	SCS AR Management write off authority will be defined in Customer specific work instructions. 

 

	10	Chargebacks 

  

	 	10.1	SCS will provide the following Chargeback (CB) activities: 

  

	 	10.1.1	Validation of Chargebacks/Error Processing 

  

	 	10.1.2	Working any CB discrepancies on the AR 

  

	 	10.2	SCS will operate as agreed upon in the work instructions. SCS will operate Customer in the Customer’s SAP system. 

 

	 	10.3	Chargeback hours of operation are Monday-Friday, 8:00AM – 5:00PM EST. 

 

	 	10.4	Chargeback Line monthly volume is ***. 

  

	 	10.5	***% Chargeback lines will arrive via EDI. 

  

	 	10.6	Rebates, such as Government/Medicaid, will not be handled by SCS. 

  

	 	10.7	SCS will utilize the DEA/HIN or submitted ID for indirect customer base for SAP. 

 

	 	10.8	SCS is to notify wholesalers of any variance/reconciliation with debit memo manual. 

 

	 	10.9	No partial Chargeback will be released until the entire Chargeback is reviewed and reconciled. 

 

	11	IT Assumptions 

  

	 	11.1	SCS will use a Warehouse Management System (WMS) to manage receiving, storage, picking, packing, shipping, and inventory. All order processing, invoicing, Chargeback
and account receivable will be perform in Customer’s *** 

  

	 	11.2	The WMS may accommodate from one up to *** warehouses for Customers. If more than *** locations are desired appropriate implementation costs will be incurred.

  

	 	11.3	SCS will use the current Customer ID. 

  

	 	11.4	New customer or SKU’s will be added according to the current Work Instructions. 

 

	 	11.5	Inventory rotation strategy is First Expire, First Out (FEFO) or as defined in Customer work instructions 

 

	 	11.6	Lot tracking is required. 

  

	 	11.7	The SCS WMS is the inventory system of record. 

  

	 	11.8	Customer will provide a manual (fax, email or paper) Advanced Ship Notification (ASNs) for all orders shipped to the warehouse prior to receipt of goods and will
include SKU level detail. 

  

	 	11.9	In the future, an electronic ASN is required for inbound receipt of e-Pedigree SKU’s. 

 

	 	11.10	Integration with Customer’s host system is in place using the EDI AS2 Connection 

Customer to SCS 
 Sales Order 
 SCS to Customer 

Receiving Advice 
 Warehouse Shipping Confirmation 
 Warehouse Inventory Adjustment

  
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	 	11.11	Customer will provide *** notice should Customer or Customer third party vendors make changes to any part of the host system or related supporting systems that impacts
the SCS integration. Customer will provide a detailed test script / plan and SCS may request additional testing. Additional costs will apply. 

  

	 	11.12	SCS is not responsible for service failures related to Customer or Customer’s third party vendor system upgrades, changes or enhancements.

  

	 	11.13	Data will be exchanged with Customer’s via AS2 connection . 

  

	 	11.14	Nominal User Acceptance Testing is included to test integration for new warehouses. 

 

	 	11.15	Additional trading partner integration (if required) will be handled on a per request basis. 

 

	 	11.16	Electronic interfaces with Customer’s trading partners / customers will utilize a Value Added Network (VAN). 

 

	 	11.17	Customer is responsible for their VAN charges. 

  

	 	11.18	All orders will be received electronically from Customer’s host system. 

 

	 	11.19	CII orders must have the DEA 222 form mailed to the SCS distribution center for manual order entry and processing or Customer can transmit CII orders electronically.
Trading partner CII order processing / Controlled Substance Ordering System (CSOS) is included in this agreement. Additional trading partner set-up will be performed at no additional charge for CSOS. However SCS Ad-hoc IT rates will apply for any
new customer EDI 850 set up activity. 

  

	 	11.20	Standard order validation rules apply. Orders that do not pass validation criteria will go on hold until resolved. 

 

	 	11.21	Backorder handling will follow current Work Instruction. 

  

	 	11.22	Lot number allocation is determined by the WMS. 

  

	 	11.23	Order cancellations are handled manually. 

  

	 	11.24	Customer will pass the SCS carrier code in each order. The WMS does not determine the carrier. 

 

	 	11.25	Customer will determine fulfilling warehouse for customer orders or a default warehouse can be established in the ship to record in the customer master.

  

	 	11.26	SCS will migrate Customer to a laser pick pack. 

  

	 	11.27	The WMS interfaces with UPS Worldship and auto-populates the ship-to customer name, address and SCS service level to the shipping station. Any non-UPS carrier tracking
numbers (including Bill of Ladings for TL/LTL carriers) will be manually entered by operations. Customer is responsible to install any non-SCS shipping stations. 

 

	 	11.28	A standard shipping label is included. 

  

	 	11.29	Standard reports are included. Reports are generated by SCS and placed on a secured website for Customer retrieval. 

 

	 	11.30	SCS is filed as a Central Reporter with the DEA and will submit monthly or quarterly state and quarterly DEA ARCOS reporting of inventory transactions by warehouse to
the appropriate agencies. 

  

	 	11.31	Standard return functionality is included. 

  

	 	11.32	IT hardware such as workstations, printers, scanners, etc. is included. 

  

	 	11.33	Any changes or customization to any SCS reports, documents (invoice, pack list, etc), labels, integration specifications and system will incur additional costs. Prior
to any necessary customization, modification, or enhancement, Customer will submit in writing both the business reason for the change and the functional design via SCS IT Change Control process. 

 

	12	SCS IT Change Control 

  

	 	12.1	 Any modification to SCS systems or interfaces will be managed through a SCS Change Request. Customer must submit change requests to SCS according to
SCS’ applicable IT change control procedure. Each change request should contain the business need and the desired date of implementation. SCS response may include: alternatives to the requested change; an estimate for completion and costs;
additional requests for more detail; or a decision to not provide the change. SCS and Customer will make reasonable efforts to resolve any issues with the request. Should 

  
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SCS agree to implement the change request additional charges could apply. The exact completion date and time will be negotiated between the Parties. Any charges for SCS IT system changes will be
billed in accordance with the Information Technology Labor rate listed in Exhibit B.1 Fees. 

  
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 EXHIBIT C.2 – OPERATING PARAMETERS FOR *** SERVICES 

TO SERVICE SCHEDULE NO.1 – WAREHOUSE DISTRIBUTION SERVICES 
 Based on the data supplied by Customer, SCS anticipates the following Operating Parameters for the initial term of the Schedule. Operating parameters will be periodically reviewed, and subject to the
Changes in Operating Parameters or Conditions Section of the MSA. 
  

	1.	Facilities: 

  

	 	1.1	Customer will require *** pallet positions in the Memphis DEA Vault to store their *** products ***. It is expected that current allocated vault space for Customer is
sufficient to cover this requirement. In the event storage needs go beyond Customer’s allocated space, the storage rate per Exhibit B.2 – Fees will apply. 

 

	 	1.2	Security will be provided 24 hours per day. All facilities are card access and maintain a closed circuit surveillance system. 

 

	 	1.3	Vault space will be ambient controlled at 15 - 25°C. 

  

	 	1.4	SCS will provide and maintain ownership of all material handling, warehouse, storage, and information systems equipment as required to conduct warehousing operations
for Customer. 

  

	 	1.5	SCS will provide all necessary I.T. equipment to support the project. 

  

	2.	Service Requirements Hours: 

  

	 	2.1	*** per ***, *** weeks per year, excluding weekends. 

  

	 	2.2	The hours of operation are 8AM – 5PM local warehouse time. 

  

	3.	Inbound 

  

	 	3.1	Inbound volume planned as follows: 

  

									
	 	 	 	 	 UOM
	 	 Year 1
	 	 
		 	Average Monthly	 	TLs	 	***	 	
		 	Average Monthly	 	Lines	 	***	 	
		 	Average Monthly	 	Pallets	 	***	 	
		 	Annual	 	TLs	 	***	 	
		 	Annual	 	Lines	 	***	 	
		 	Annual	 	Pallets	 	***	 	

  

	 	3.2	The unit of measure for the inbound product is a pallet. 

  

	 	3.3	Palletized Product Inbound Shipments: ***% of receipts 

  

	 	3.3.1	Average 15 inbound shipments per month. An inbound shipment is equivalent to 1 full truck load. 

 

	 	3.3.2	Average of 20 pallets per inbound shipment. 

  

	 	3.3.3	***% single SKU single Lot pallets. 

  

	 	3.3.4	Average *** per inbound shipment. 

  

	 	3.3.5	Average *** per line. 

  

	 	3.3.6	Pallets dimensions are assumed to be 48”x40”x52”. 

  

	 	3.4	SCS will always handle the product at the pallet level. Pallets will not be broken down and product will not be handled at the carton level. 

  
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	 	3.5	Standard material handling equipment (forklifts, reach trucks, etc) can be used to handle the product. No specialized equipment is required. 

 

	 	3.6	100% of inbound product has a barcode. 

  

	 	3.7	Upon receipt, the SKU and carton quantity will be captured. All can be captured from barcodes on the outer carton. 

 

	 	3.8	Inbound inspection consists of a count and visual check for damage. 

  

	 	3.9	Damaged or not suitable product will be clearly marked and stored in a segregated area. 

 

	 	3.10	SCS will be provided with advance notice of inbound shipments via fax or email. 

 

	 	3.11	All products arrive in a released state. 

  

	4.	Inventory and Storage 

  

	 	4.1	There will be approximately *** in storage. 

  

	 	4.1.1	Endo – *** 

  

	 	4.1.2	*** – *** 

  

	 	4.2	Total on-hand inventory planned at *** pallets. 

  

	 	4.3	Average product dimensions are: 

  

											
	 	 	 	 	 Length
	 	 Width
	 	 Height
	 	 
		 	Pallets	 	40 in	 	48 in	 	52 in	 	

  

	 	4.4	Storage has been designed to include the following: 

  

							
	 	 	 Storage Media – UOM
	 	 DEA Vault
	 	 
		 	Selective Rack – Storage Pallets	 	***	 	

  

	 	4.5	Storage requirements stated above do not include packaging materials. If storage of packaging materials is required, the storage rate per pallet will apply.

  

	 	4.6	Pallets cannot be double stacked on the floor. 

  

	 	4.7	Should Customer require a physical inventory, this service will be performed at ad-hoc staffing Fees. 

 

	 	4.8	Customer will be responsible for managing the reorder points and direct replenishment of merchandise. 

 

	 	4.9	SCS will determine all storage and picking locations and configurations. 

  

	 	4.10	*** growth is anticipated. 

  

	5.	Order Profile 

  

	 	5.1	The following details the Outbound Volume: 

  

					
	 	  	 UOM
	  	 Year 1

	Average Monthly	  	Shipments	  	***
	Average Monthly	  	Lines	  	***
	Average Monthly	  	Pallets	  	***
	Annual	  	Shipments	  	***
	Annual	  	Lines	  	***
	Annual	  	Pallets	  	***

  

	 	5.2	A shipment is defined as ***. 

  

	 	5.3	The average shipment has *** and ***. 

  

	 	5.4	Pick mode breakdown is assumed at ***% full pallets. 

  

	 	5.5	The unit of measure for the outbound product is a pallet. 

  
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	 	5.6	Pricing assumes no seasonality and spikes in volume. If high seasonality is experience, it will have an impact on cost that will be billed back to the customer.

  

	 	5.7	First Expire, First-Out (FEFO) picking. 

  

	6.	Shipping Profile 

  

	 	6.1	***% of product is shipped TL. 

  

	 	6.2	International Order processing is not included. ***% of orders are domestic shipments. 

 

	 	6.3	***% of orders are shipped to one Customer location. 

  

	 	6.4	Order turnaround time is 72 hours for TL orders. All TL orders received by the agreed upon cutoff time will be shipped the within the following 3 business days.

  

	 	6.5	Any orders requiring expedited or alternate service levels will have full shipping/routing instruction included in the download instructions. Additional fees may apply
to expedited orders. 

  

	 	6.6	Additional activities required to meet Pharma requirements or state Pedigree regulations will be invoiced as an Accessorial Fee at ad hoc labor rates These activities
include, but are not limited to, creating outbound ASNs, special package labeling, and manual data entry. 

  

	7.	Customer Service Support 

  

	 	7.1	UPS will provide the following customer service activity: Order Processing 

 

	 	7.2	UPS will operate Customer in the Order Management System (OMS), under the current Customer ID. 

 

	 	7.3	There will be *** (***) *** SKUs added in the OMS Product Master. 

  

	 	7.4	UPS will not manage ***. 

  

	 	7.5	UPS will load manually the new products into the OMS Product Master. 

  

	 	7.6	UPS will load manually one (1) ship-to location into the OMS Customer Master. 

 

	 	7.7	Orders must have the DEA 222 form mailed to the UPS distribution center for manual order entry and processing. 

 

	 	7.8	All orders will be considered a warehouse transfer from UPS facility to the Customer facility. 

 

	 	7.9	Pro-active proof of delivery is not in scope. 

  

	8.	IT Assumptions 

  

	 	8.1	SCS will use the current Customer ID to manage this *** operation for Customer. 

 

	 	8.2	New customer or SKU’s will be added according to the current Work Instructions. 

 

	 	8.3	The SCS WMS is the inventory system of record. 

  

	9.	SCS IT Change Control 

  

	 	9.1	Any modification to SCS systems or interfaces will be managed through a SCS Change Request. Customer must submit change requests to SCS according to SCS’
applicable IT change control procedure. Each change request should contain the business need and the desired date of implementation. SCS response may include: alternatives to the requested change; an estimate for completion and costs; additional
requests for more detail; or a decision to not provide the change. SCS and Customer will make reasonable efforts to resolve any issues with the request. Should SCS agree to implement the change request additional charges could apply. The exact
completion date and time will be negotiated between the Parties. Any charges for SCS IT system changes will be billed in accordance with the Information Technology Labor rate listed in Exhibit B.1 Fees. 

  
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 EXHIBIT D.1 – EARLY TERMINATION COSTS 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 
 In accordance with section 2.2 of Service Schedule No. 1, the Customer is required to pay the following Early Termination Costs: 
 Memphis, TN 
  

																					
	 Month 1
	  	$	*	** 	 	 	Month 21	  	  	$	*	** 	 	 	Month 41	  	  	$	*	** 
	 Month 2
	  	$	*	** 	 	 	Month 22	  	  	$	*	** 	 	 	Month 42	  	  	$	*	** 
	 Month 3
	  	$	*	** 	 	 	Month 23	  	  	$	*	** 	 	 	Month 43	  	  	$	*	** 
	 Month 4
	  	$	*	** 	 	 	Month 24	  	  	$	*	** 	 	 	Month 44	  	  	$	*	** 
	 Month 5
	  	$	*	** 	 	 	Month 25	  	  	$	*	** 	 	 	Month 45	  	  	$	*	** 
	 Month 6
	  	$	*	** 	 	 	Month 26	  	  	$	*	** 	 	 	Month 46	  	  	$	*	** 
	 Month 7
	  	$	*	** 	 	 	Month 27	  	  	$	*	** 	 	 	Month 47	  	  	$	*	** 
	 Month 8
	  	$	*	** 	 	 	Month 28	  	  	$	*	** 	 	 	Month 48	  	  	$	*	** 
	 Month 9
	  	$	*	** 	 	 	Month 29	  	  	$	*	** 	 	 	Month 49	  	  	$	*	** 
	 Month 10
	  	$	*	** 	 	 	Month 30	  	  	$	*	** 	 	 	Month 50	  	  	$	*	** 
	 Month 11
	  	$	*	** 	 	 	Month 31	  	  	$	*	** 	 	 	Month 51	  	  	$	*	** 
	 Month 12
	  	$	*	** 	 	 	Month 32	  	  	$	*	** 	 	 	Month 52	  	  	$	*	** 
	 Month 13
	  	$	*	** 	 	 	Month 33	  	  	$	*	** 	 	 	Month 53	  	  	$	*	** 
	 Month 14
	  	$	*	** 	 	 	Month 34	  	  	$	*	** 	 	 	Month 54	  	  	$	*	** 
	 Month 15
	  	$	*	** 	 	 	Month 35	  	  	$	*	** 	 	 	Month 55	  	  	$	*	** 
	 Month 16
	  	$	*	** 	 	 	Month 36	  	  	$	*	** 	 	 	Month 56	  	  	$	*	** 
	 Month 17
	  	$	*	** 	 	 	Month 37	  	  	$	*	** 	 	 	Month 57	  	  	$	*	** 
	 Month 18
	  	$	*	** 	 	 	Month 38	  	  	$	*	** 	 	 	Month 58	  	  	$	*	** 
	 Month 19
	  	$	*	** 	 	 	Month 39	  	  	$	*	** 	 	 	Month 59	  	  	$	*	** 
	 Month 20
	  	$	*	** 	 	 	Month 40	  	  	$	*	** 	 	 	Month 60	  	  	$	*	** 

 Harrisburg, PA 
  

																					
	 Month 1
	  	$	*	** 	 	 	Month 21	  	  	$	*	** 	 	 	Month 41	  	  	$	*	** 
	 Month 2
	  	$	*	** 	 	 	Month 22	  	  	$	*	** 	 	 	Month 42	  	  	$	*	** 
	 Month 3
	  	$	*	** 	 	 	Month 23	  	  	$	*	** 	 	 	Month 43	  	  	$	*	** 
	 Month 4
	  	$	*	** 	 	 	Month 24	  	  	$	*	** 	 	 	Month 44	  	  	$	*	** 
	 Month 5
	  	$	*	** 	 	 	Month 25	  	  	$	*	** 	 	 	Month 45	  	  	$	*	** 
	 Month 6
	  	$	*	** 	 	 	Month 26	  	  	$	*	** 	 	 	Month 46	  	  	$	*	** 
	 Month 7
	  	$	*	** 	 	 	Month 27	  	  	$	*	** 	 	 	Month 47	  	  	$	*	** 
	 Month 8
	  	$	*	** 	 	 	Month 28	  	  	$	*	** 	 	 	Month 48	  	  	$	*	** 
	 Month 9
	  	$	*	** 	 	 	Month 29	  	  	$	*	** 	 	 	Month 49	  	  	$	*	** 
	 Month 10
	  	$	*	** 	 	 	Month 30	  	  	$	*	** 	 	 	Month 50	  	  	$	*	** 
	 Month 11
	  	$	*	** 	 	 	Month 31	  	  	$	*	** 	 	 	Month 51	  	  	$	*	** 
	 Month 12
	  	$	*	** 	 	 	Month 32	  	  	$	*	** 	 	 	Month 52	  	  	$	*	** 
	 Month 13
	  	$	*	** 	 	 	Month 33	  	  	$	*	** 	 	 	Month 53	  	  	$	*	** 
	 Month 14
	  	$	*	** 	 	 	Month 34	  	  	$	*	** 	 	 	Month 54	  	  	$	*	** 
	 Month 15
	  	$	*	** 	 	 	Month 35	  	  	$	*	** 	 	 	Month 55	  	  	$	*	** 
	 Month 16
	  	$	*	** 	 	 	Month 36	  	  	$	*	** 	 	 	Month 56	  	  	$	*	** 
	 Month 17
	  	$	*	** 	 	 	Month 37	  	  	$	*	** 	 	 	Month 57	  	  	$	*	** 
	 Month 18
	  	$	*	** 	 	 	Month 38	  	  	$	*	** 	 	 	Month 58	  	  	$	*	** 
	 Month 19
	  	$	*	** 	 	 	Month 39	  	  	$	*	** 	 	 	Month 59	  	  	$	*	** 
	 Month 20
	  	$	*	** 	 	 	Month 40	  	  	$	*	** 	 	 	Month 60	  	  	$	*	** 

  
 Page 21

 Confidential & Proprietary 

 

 Customer Service 
  

																					
	 Month 1
	  	$	*	** 	 	 	Month 21	  	  	$	*	** 	 	 	Month 41	  	  	$	*	** 
	 Month 2
	  	$	*	** 	 	 	Month 22	  	  	$	*	** 	 	 	Month 42	  	  	$	*	** 
	 Month 3
	  	$	*	** 	 	 	Month 23	  	  	$	*	** 	 	 	Month 43	  	  	$	*	** 
	 Month 4
	  	$	*	** 	 	 	Month 24	  	  	$	*	** 	 	 	Month 44	  	  	$	*	** 
	 Month 5
	  	$	*	** 	 	 	Month 25	  	  	$	*	** 	 	 	Month 45	  	  	$	*	** 
	 Month 6
	  	$	*	** 	 	 	Month 26	  	  	$	*	** 	 	 	Month 46	  	  	$	*	** 
	 Month 7
	  	$	*	** 	 	 	Month 27	  	  	$	*	** 	 	 	Month 47	  	  	$	*	** 
	 Month 8
	  	$	*	** 	 	 	Month 28	  	  	$	*	** 	 	 	Month 48	  	  	$	*	** 
	 Month 9
	  	$	*	** 	 	 	Month 29	  	  	$	*	** 	 	 	Month 49	  	  	$	*	** 
	 Month 10
	  	$	*	** 	 	 	Month 30	  	  	$	*	** 	 	 	Month 50	  	  	$	*	** 
	 Month 11
	  	$	*	** 	 	 	Month 31	  	  	$	*	** 	 	 	Month 51	  	  	$	*	** 
	 Month 12
	  	$	*	** 	 	 	Month 32	  	  	$	*	** 	 	 	Month 52	  	  	$	*	** 
	 Month 13
	  	$	*	** 	 	 	Month 33	  	  	$	*	** 	 	 	Month 53	  	  	$	*	** 
	 Month 14
	  	$	*	** 	 	 	Month 34	  	  	$	*	** 	 	 	Month 54	  	  	$	*	** 
	 Month 15
	  	$	*	** 	 	 	Month 35	  	  	$	*	** 	 	 	Month 55	  	  	$	*	** 
	 Month 16
	  	$	*	** 	 	 	Month 36	  	  	$	*	** 	 	 	Month 56	  	  	$	*	** 
	 Month 17
	  	$	*	** 	 	 	Month 37	  	  	$	*	** 	 	 	Month 57	  	  	$	*	** 
	 Month 18
	  	$	*	** 	 	 	Month 38	  	  	$	*	** 	 	 	Month 58	  	  	$	*	** 
	 Month 19
	  	$	*	** 	 	 	Month 39	  	  	$	*	** 	 	 	Month 59	  	  	$	*	** 
	 Month 20
	  	$	*	** 	 	 	Month 40	  	  	$	*	** 	 	 	Month 60	  	  	$	*	** 

 Financial Services 
  

																					
	 Month 1
	  	$	*	** 	 	 	Month 21	  	  	$	*	** 	 	 	Month 41	  	  	$	*	** 
	 Month 2
	  	$	*	** 	 	 	Month 22	  	  	$	*	** 	 	 	Month 42	  	  	$	*	** 
	 Month 3
	  	$	*	** 	 	 	Month 23	  	  	$	*	** 	 	 	Month 43	  	  	$	*	** 
	 Month 4
	  	$	*	** 	 	 	Month 24	  	  	$	*	** 	 	 	Month 44	  	  	$	*	** 
	 Month 5
	  	$	*	** 	 	 	Month 25	  	  	$	*	** 	 	 	Month 45	  	  	$	*	** 
	 Month 6
	  	$	*	** 	 	 	Month 26	  	  	$	*	** 	 	 	Month 46	  	  	$	*	** 
	 Month 7
	  	$	*	** 	 	 	Month 27	  	  	$	*	** 	 	 	Month 47	  	  	$	*	** 
	 Month 8
	  	$	*	** 	 	 	Month 28	  	  	$	*	** 	 	 	Month 48	  	  	$	*	** 
	 Month 9
	  	$	*	** 	 	 	Month 29	  	  	$	*	** 	 	 	Month 49	  	  	$	*	** 
	 Month 10
	  	$	*	** 	 	 	Month 30	  	  	$	*	** 	 	 	Month 50	  	  	$	*	** 
	 Month 11
	  	$	*	** 	 	 	Month 31	  	  	$	*	** 	 	 	Month 51	  	  	$	*	** 
	 Month 12
	  	$	*	** 	 	 	Month 32	  	  	$	*	** 	 	 	Month 52	  	  	$	*	** 
	 Month 13
	  	$	*	** 	 	 	Month 33	  	  	$	*	** 	 	 	Month 53	  	  	$	*	** 
	 Month 14
	  	$	*	** 	 	 	Month 34	  	  	$	*	** 	 	 	Month 54	  	  	$	*	** 
	 Month 15
	  	$	*	** 	 	 	Month 35	  	  	$	*	** 	 	 	Month 55	  	  	$	*	** 
	 Month 16
	  	$	*	** 	 	 	Month 36	  	  	$	*	** 	 	 	Month 56	  	  	$	*	** 
	 Month 17
	  	$	*	** 	 	 	Month 37	  	  	$	*	** 	 	 	Month 57	  	  	$	*	** 
	 Month 18
	  	$	*	** 	 	 	Month 38	  	  	$	*	** 	 	 	Month 58	  	  	$	*	** 
	 Month 19
	  	$	*	** 	 	 	Month 39	  	  	$	*	** 	 	 	Month 59	  	  	$	*	** 
	 Month 20
	  	$	*	** 	 	 	Month 40	  	  	$	*	** 	 	 	Month 60	  	  	$	*	** 

  
 Page 22

 Confidential & Proprietary 

 

 EXHIBIT E.1 – PRODUCTS (“***”) 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 

 

	1.	Products 

 Products
to be stored and handled pursuant to this Schedule are as follows: 
 *** 

  
 Page 23

 Confidential & Proprietary 

 

 EXHIBIT E.2 – PRODUCTS (“***”) 

TO SERVICE SCHEDULE NO. 1 – WAREHOUSE DISTRIBUTION SERVICES 

 

	2.	Products 

 Products
to be stored and handled pursuant to this Schedule are as follows: 
 *** 

  
 Page 24Sales and Promotional Services Agreement

 Exhibit 10.32 
 The confidential portions of this exhibit have been filed separately with the Securities and 
 Exchange Commission pursuant to a confidential treatment request in accordance with Rule 
 24b-2 of the Securities and Exchange Act of 1934, as amended.
 REDACTED
PORTIONS OF THIS EXHIBIT ARE MARKED BY AN ***. 
 SALES AND PROMOTIONAL SERVICES AGREEMENT 

This Sales and Promotional Services Agreement (this “Agreement”) effective as of December 30, 2011 (the
“Effective Date”) is entered into by and between VENTIV COMMERCIAL SERVICES, LLC, a New Jersey limited liability company (“VCS”), and ENDO PHARMACEUTICALS INC., a Delaware corporation
(“CLIENT”). VCS and CLIENT are sometimes referred to herein collectively as the “Parties,” and individually as a “Party.” 

RECITALS: 

WHEREAS, VCS provides integrated outsourced sales and marketing solutions, including client field forces to the healthcare
industry, and has certain expertise in the marketing and promotion of pharmaceutical products; and 
 WHEREAS, CLIENT is
an integrated pharmaceutical company that requires the sales and promotional services of VCS as more fully described in this Agreement (the “Services”); and 

WHEREAS, VCS and CLIENT originally signed a Sales Representative Services Agreement effective April 1, 2008 that was
subsequently amended on May 8, 2009, May 10, 2010 and August 10, 2010 and terminated on October 1, 2010, subject to any provision thereof that specifically survives termination (the “Prior Agreement”); and

 WHEREAS, VCS and CLIENT originally signed a Sales and Promotional Services Agreement effective October 1, 2010
(the “October 2010 Agreement”); and 
 WHEREAS, the October 2010 Agreement shall terminate on the
Effective Date, subject to any provision thereof that specifically survives termination; and 
 WHEREAS, VCS and CLIENT
desire to enter into this Agreement under which VCS shall continue to provide the Services to the CLIENT on the terms set forth in this Agreement. 
 NOW, THEREFORE, in consideration of the mutual premises contained herein and other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, the Parties hereby
agree as follows: 
 ARTICLE I. DEFINITIONS 
 1.1. “Active Representative Days” means the aggregate number of days that the VCS Sales Representatives are considered “Active Representatives”. 

1.2. “Active Representatives” means VCS Sales Representatives who have completed all CLIENT and VCS-required training
and are engaged in Detailing or otherwise engaged in CLIENT- 

 
required or approved activities pursuant to this Agreement. Any VCS Sales Representative who is on a Time Out of Territory shall not be considered an Active Representative. For clarification, any
VCS Sales Representative who otherwise meets the requirements in the definition of “Active Representative” and who is not on a Time Out of Territory shall be considered an Active Representative. 

1.3. “Active Territory” means a Territory in which there are Active Representatives. 

1.4. “Adverse Event” means any untoward medical occurrence in a patient, consumer or clinical investigation subject
associated with the use of a Product that does not necessarily have a causal relationship with this treatment. An Adverse Event can therefore be any unfavorable and unintended sign (including an abnormal laboratory finding), symptom, or disease
temporally associated with the use of a Product, whether or not related to such Product. In addition, all cases of apparent drug-drug interaction, pregnancy (with or without outcome), exposure during breastfeeding, paternal exposure, lack of
efficacy, overdose, drug abuse and misuse, drug maladministration or accidental exposure and dispensing errors are collected and databased even if no Adverse Event has been reported. 

1.5. “Affiliate” means any Person who directly or indirectly controls or is controlled by or is under common control
with a Party. For purposes of this definition, “control” or “controlled” shall mean ownership directly or through one or more Affiliates, of more than fifty percent (50%) of the shares of stock entitled to vote for the
election of directors, in the case of a corporation, or more than fifty percent (50%) of the equity interests in the case of any other type of legal entity, status as a general partner in any partnership, or any other arrangement whereby a
Party controls or has the right to control the Board of Directors or equivalent governing body of a corporation or other entity, or the ability to cause the direction of the management or policies of a corporation or other entity. 

1.6. “Agreement” is defined in the preamble of this Agreement. 

1.7. “Agreement Territory” means the United States. 

1.8. “Agreement Year” means a fiscal year commencing on January 1 and ending December 31. 

1.9. “Arbitration” is defined in Section 12.7(c) of this Agreement. 

1.10. “Arbitration Request” is defined in Section 12.7(c)(i) of this Agreement. 

1.11. “Assigned Vehicles” is defined in Section 3.3(a)(i) of this Agreement. 

1.12. “Arbitrators” is defined in Section 12.7(d)(i) of this Agreement. 

1.13. “Auditee” is defined in Section 4.6(b)(i) of this Agreement. 

1.14. “Audit Rights Holder” is defined in Section 4.6(b)(i) of this Agreement. 

1.15. “Audit Team” is defined in Section 4.6(b)(i) of this Agreement. 

1.16. “At-Risk Management Fee” is defined in Section 4.1(a) of this Agreement. 

  
 - 2 -

 1.17. “Budget” is defined in Section 4.2 of this Agreement.

 1.18. “Business Day” means any day other than a Saturday, a Sunday, an approved holiday in accordance with
CLIENT’s holiday schedule or a day on which commercial banks in Philadelphia, Pennsylvania are authorized or required by Law to remain closed. CLIENT’S holiday schedule may be modified by CLIENT from time to time and when modified a copy
shall be provided to VCS. The CLIENT’s current holiday schedule has been submitted to VCS. 
 1.19. “Call”
means a face-to-face presentation by a Sales Representative to a Target Prescriber which consists of one or more Details and includes, but is not limited to, having a discussion with the Target Prescriber regarding the features and benefits of the
Products, their contraindications, FDA approved uses and other pertinent information, and providing the Target Prescriber Product Literature and samples of the Products. 
 1.20. “Call Plan” means a plan designed by CLIENT, which is intended to enhance the efficiency and effectiveness of the Sales Representatives in making Calls. The Call Plan may be
modified by CLIENT from time to time and when modified a copy shall be provided to VCS. 
 1.21. “CLIENT” is
defined in the preamble of this Agreement. 
 1.22. “CLIENT Representatives” is defined in
Section 10.1 of this Agreement. 
 1.23. “Competing Product” means the products listed on
Schedule A-1A under the caption “Competing Products” as may be amended and updated by mutual agreement of the Parties. 
 1.24. “Components” is defined in Schedule A-1A to this Agreement. 
 1.25. “Confidential Information” is defined in Section 6.1(a) of this Agreement. 
 1.26. “Conversion” is defined in Section 9.2 of this Agreement. 
 1.27. “DDMAC” means the United States Department of Health and Human Services, Food and Drug Administration Center for Drug Evaluation and Research, Office of Medical Policy, Division of
Drug Marketing, Advertising and Communications. 
 1.28. “Detail” is defined on Schedule A-1 to this
Agreement. 
 1.29. “Detailing” is defined on Schedule A-1 to this Agreement. 

1.30. “Direct Marketing Expenses” means the funds (which are part of the Budget) to facilitate the Detailing activities
of Sales Representatives to Target Prescribers. 
 1.31. “Disclosing Party” is defined in
Section 6.1(a) of this Agreement. 
 1.32. “Distribution Agent” is defined in
Section 3.2(f) of this Agreement. 
 1.33. “District Manager” means an employee of VCS who is
engaged under this Agreement to manage VCS Sales Representatives in specified Territories. 

  
 - 3 -

 1.34. “Effective Date” is defined in the preamble of this Agreement.

 1.35. “Estimated *** Vehicle Costs” is defined in Section 3.3(a)(ii) of this Agreement.

 1.36. “Estimated *** Vehicle Costs” is defined in Section 3.3(a)(iii) of this Agreement.

 1.37. “Expected Active Representative Days” means all Business Days in a calendar quarter. 

1.38. “Extension” is defined in Article II of this Agreement. 

1.39. “FDA” means the United States Food and Drug Administration and any successor agency thereto. 

1.40. “Field” means the treatment of pain associated with osteoarthritis in joints amenable to topical treatment.

 1.41. “First Extension” is defined in Article II of this Agreement. 

1.42. “Fixed Management Fee” is defined in Section 4.1(a) of this Agreement. 

1.43. “FORTESTA®” is defined in Section 1.68 of this Agreement. 
 1.44. “FROVA®” is defined in
Section 1.68 of this Agreement. 
 1.45. “GAAP” means U.S. Generally Accepted Accounting Principles
consistently applied by the applicable Person. 
 1.46. “Governmental Authority” means any court, agency,
authority, department, regulatory body or other instrumentality of any government or country or of any national, federal, state, provincial, regional, county, city or other political subdivision of any such government or any supranational
organization of which any such country is a member, which has competent and binding authority to decide, mandate, regulate, enforce, or otherwise control the activities of the Parties or their Affiliates contemplated by this Agreement. 

1.47. “IC Crediting Rules” means the incentive compensation crediting rules as established from time to time by CLIENT
in its base plan documents. 
 1.48. “Inactive Territories” means a Territory that does not have an Active
Representative. An Inactive Territory that is inactive for at least *** (***) Business Days in a calendar quarter shall be considered an Inactive Territory for the entire calendar quarter. In the event CLIENT conducts a Conversion, the applicable
vacated Territory shall not be considered an Inactive Territory until *** (***) days from the date of Conversion so long as VCS has hired a replacement VCS Sales Representative within such period. 

1.49. “Information Technology” is defined in Section 3.2(k) of this Agreement. 

1.50. “Initial Term” is defined in Article II of this Agreement. 

  
 - 4 -

 1.51. “Law” or “Laws” means all laws, statutes, rules,
regulations, orders, judgments, injunctions and/or ordinances of any Governmental Authority, including the PhRMA Code and the rules, regulations, guidelines and other requirements of DDMAC. 

1.52. “*** Assigned Vehicles” is defined in Section 3.3(a)(i) of this Agreement. 

1.53. “Leased Vehicles” is defined in Section 3.3(a)(i) of this Agreement. 

1.54. “LIDODERM®” is defined in Section 1.68 of this Agreement. 
 1.55. “Losses” is defined in Section 10.1 of this Agreement. 
 1.56. “National Sales Director” means, as to each Party, the individual designated by such Party to lead the project to which this Agreement relates, through whom all major communications
will be channeled and who will be responsible for high level support within and between the respective Parties’ organizations in relation to this Agreement, including overseeing all significant operational and other issues in connection with
the Detailing and promotion activities and the Services to be performed hereunder. 
 1.57. “Novartis” means,
collectively, Novartis, AG and Novartis Consumer Health, Inc. 
 1.58. “Novartis Agreement” means that certain
License and Supply Agreement dated March 3, 2008 by and between CLIENT and Novartis, as same may be amended from time to time. 
 1.59. “NSAID” means a non-steroidal anti-inflammatory drug. 
 1.60. “OPANA® ER” is defined in
Section 1.68 of this Agreement. 
 1.61. “OTC Product” means a pharmaceutical product for use in
humans that has been approved by the FDA for sale to customers and/or patients in the Agreement Territory without a prescription. 
 1.62. “Party” or “Parties” is defined in the preamble of this Agreement. 
 1.63. “PDMA” means the Prescription Drug Marketing Act of 1987, as amended, and the regulations promulgated thereunder. 

1.64. “Person” means and includes an individual, partnership, joint venture, limited liability company, a corporation, a
firm, a trust, an unincorporated organization and a government or other department or agency thereof. 
 1.65. “PhRMA
Code” means the PhRMA Code on Interactions with Healthcare Professionals, as in effect from time to time. 
 1.66.
“Primary Detail” means a Detail during which one of the Products is the most prominent item presented in the Call and comprises, on the average, approximately two-thirds (67%) of the time and cost of the Call. 

  
 - 5 -

 1.67. “Primary Detail Equivalent” or “PDE” is calculated
as 100% of Primary Details plus 50% of Secondary Details. 
 1.68. “Products” means
VOLTAREN® Gel (diclofenac sodium topical gel 1%) (“VOLTAREN®”), LIDODERM® (lidocaine patch 5%)
(“LIDODERM®”), FROVA® (frovatriptan succinate tablets) (“FROVA®”), OPANA® ER
(oxymorphone hydrochloride) Extended Release Tablet CII (“OPANA® ER”), FORTESTA® (testosterone) Gel (“FORTESTA®”) and any additional products added by CLIENT to be Detailed by the Sales Representatives pursuant to this Agreement and listed on
Schedule A-1A to this Agreement from time to time; provided, however, in the event an additional product is added by CLIENT, the IC weighting of the Products as set forth on Schedule B shall be adjusted by CLIENT in its
sole discretion. 
 1.69. “Product Literature” shall mean promotional, informative and other written
information concerning a Product. 
 1.70. “Professionals” means physicians and other health care practitioners
who are permitted under the Laws of the United States to prescribe the Products. 
 1.71. “Project Manager”
means, as to VCS, an employee of VCS who is engaged under this Agreement to assist VCS management and to coordinate administrative support for the VCS Field Force. 
 1.72. “Reconciled Pass-through Expenses” means those certain Reconciled Pass-through Expenses listed in Section I of Schedule B and any other Reconciled Pass-through Expenses
approved by CLIENT pursuant to Section 4.3. 
 1.73. “Representative” or
“Representatives” is defined in Section 6.1(b) of this Agreement. 
 1.74. “Receiving
Party” is defined in Section 6.1(a) of this Agreement. 
 1.75. “Rx Sales” means the total
number of prescriptions filled with respect to any Product as measured by IMS Prescription Audit or other third party vendor selected by CLIENT from time to time, subject to the application of IC Crediting Rules. Appropriate adjustments in the
measurement of Rx Sales agreed to by the Parties shall be made in the event that any third party vendor selected by CLIENT as referred to above uses different measurement metrics than the previous vendor. 

1.76. “Sales Representative” means a VCS Sales Representative. 

1.77. “Second Extension” is defined in Article II of this Agreement. 

1.78. “Secondary Detail” means a Detail during which one of the Products is the second (2nd) most prominent item
presented in the Call and comprises, on average, approximately one third (33%) of the time and cost of the Call. 
 1.79.
“Senior Officers” means the respective Chief Executive or Operating Officers (or any designee thereof) of the Parties. 
 1.80. “Services” has the meaning given to such term in the Recitals to this Agreement. 

  
 - 6 -

 1.81. “Significant Loss” is defined in Schedule A-2. 

1.82. “Target Prescriber” means, with respect to the Products, one of the specifically identified Professionals within a
Sales Representative’s Territory to be Called upon by the Sales Representative based on CLIENT’s proprietary analysis of physician opportunities as set forth in CLIENT’s Call Plan. 

1.83. “Term” means the Initial Term and any Extension. 

1.84. “Territories” means the respective towns, cities and other subdivisions and geographical areas located within the
Agreement Territory to which the applicable Sales Representatives are assigned. 
 1.85. “Theft” is defined in
Schedule A-2. 
 1.86. “Threshold 1 Arbitrator” is defined in Section 12.7(d)(i) of this
Agreement. 
 1.87. “Time Out of Territory” means a leave of absence, an unapproved absence, an absence for
illness that continues for more than *** (***) Business Days in any calendar month, a pre-approved vacation that continues for more than *** (***) Business Days in any calendar month or a combination of illness and pre-approved vacation that
continues for more than ten (10) Business Days in any calendar month. 
 1.88. “VCS” is defined in the
preamble of this Agreement. 
 1.89. “Variant Amount” is defined in Section 4.1(d) of this
Agreement. 
 1.90. “VCS Field Force” means the VCS Sales Representatives, Project Manager, District Managers
and National Sales Director providing Services pursuant to this Agreement. 
 1.91. “VCS Field Force
Information” means the information required to be provided by VCS pursuant to Section 4.1(b) with respect to each Member of the VCS Field Force in the form attached hereto as Schedule A-1F. 

1.92. “VCS Merit Increase” is defined in Section 4.4(c) of this Agreement. 

1.93. “VCS Representatives” is defined in Section 10.1 of this Agreement. 

1.94. “VCS Sales Representative” means an individual employed by VCS who Details the Products to Target Prescribers in
accordance with this Agreement. 
 1.95. “VCS Trainer” is defined in Schedule A-1. 

1.96. “VOLTAREN®” is defined in Section 1.68 of this Agreement. 
 1.97. “*** Assigned Vehicles” is defined in Section 3.3(a)(i) of this Agreement. 
 1.98. “Works” is defined in Schedule A-1A. 

  
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 ARTICLE II. TERM 

Subject to the terms of Article XI, and except as provided below, this Agreement shall continue until 12:00am Eastern Daylight Time
on the date that is two years from the Effective Date (such two-year period, the “Initial Term”). CLIENT may extend (a) the Initial Term for an additional***, the “First Extension”) by delivering
a written notice to VCS at least sixty (60) days prior to the expiration of the Initial Term, and (b) the First Extension for an additional *** (***) *** (such additional *** (***) ***, the “Second Extension,” and
together with the First Extension, each an “Extension”) by delivering a written notice to VCS at least sixty (60) days prior to the expiration of the First Extension. In the event CLIENT elects any Extension, all terms
and conditions of this Agreement ***. 
 ARTICLE III. SCOPE OF SERVICES, PROFESSIONALISM AND COMPLIANCE- 

3.1. The Scope of Services. CLIENT hereby continues to engage VCS, and VCS hereby accepts such continued engagement, to provide the
Services pursuant to the terms of this Agreement and the Schedules attached to this Agreement. Such engagement shall be on a nonexclusive basis and CLIENT shall at all times have the right to engage any other Person to provide services (including,
without limitation, services similar to the Services) that CLIENT, in its sole discretion, deems necessary or appropriate. The Services to be provided under this Agreement are described in this Agreement and the various Schedules hereto, including
Schedule A-1 through Schedule A-2. 
 3.2. Sales Efforts, Professionalism and Compliance. 

a. VCS shall maintain an experienced, well-trained VCS Field Force, whose time is dedicated exclusively to the promotion of the Products.
The number of Primary Detail Equivalents (PDEs) for each Product shall be as designated by CLIENT from time to time through a collaborative Call Plan process in which VCS Sales Representatives and District Managers shall be involved and provide
input in the selection of Target Prescribers. The resulting Call Plan and PDE requirements shall be reviewed and approved by VCS. The Rx Sales goal and IC weighting for each Product will be communicated by CLIENT to VCS at the beginning of each IC
period. The Primary Detail Equivalents shall be carried out in accordance with the Call Plan and the VCS Field Force shall collectively provide a minimum of *** (***%) percent of the required PDEs for each Product against Call Plan Target
Prescribers during each Call Plan period, *** on Schedule B, as such table may be amended from time to time in accordance with this Agreement and Schedule B. 
 b. On the Effective Date, the VCS Field Force shall consist of 228 Sales Representatives, 24 District Managers, one Project Manager, one VCS Trainer and one National Sales Director (collectively, the
“Initial Total Headcount”). Each District Manager and Sales Representative shall have the qualifications and meet the hiring profile and criteria set forth on Schedule A-1C. The Project Manager and National Sales
Director designated by VCS shall be subject to the approval of CLIENT, which approval shall not be unreasonably withheld. CLIENT hereby designates Larry Romaine as its National Sales Director. VCS hereby designates Tom Bonk as its National Sales
Director. Each Party may change its National Sales Director upon written notice to the other Party. The VCS Trainer shall be appointed, and may be replaced, as set forth on Schedule A-1. CLIENT reserves the right, in its sole discretion, ***
by delivery of forty-five (45) days’ prior written notice to VCS at any time and from time to time, as CLIENT’s business needs 

  
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may reasonably require. In the event CLIENT exercises such right: *** (v) the Parties shall discuss and determine in good faith the necessary timing for the implementation of ***,
provided that such implementation shall be completed within forty-five (45) days from the date of VCS’ receipt of CLIENT’s notice; and (vi) the Parties shall promptly enter into an amendment to this Agreement to reflect
the foregoing. 
 c. Intentionally omitted. 
 d. The VCS Field Force shall have a thorough knowledge of the Products and their associated disease entities in respect to which Products CLIENT has provided training in accordance with this Agreement.

 e. VCS shall employ its expertise and best professional judgment to direct the Detailing and promotion activities to Target
Prescribers identified from time to time by CLIENT. VCS shall be responsible to ensure that the Sales Representatives Detail the Products in an accurate and compliant manner in an effort to enable Target Prescribers to obtain all information
necessary or appropriate in connection with prescribing the Products. 
 f. All promotional materials (as updated from time to
time) to be used by the VCS Field Force pursuant to this Agreement shall be chosen and/or approved by CLIENT and CLIENT shall be responsible to ensure the compliance of such promotional materials with applicable Law. All samples and promotional
materials shall be disseminated by CLIENT in compliance with applicable Law and such distribution shall occur directly by CLIENT or through a distribution agent selected by CLIENT from time to time (the “Distribution Agent”)
to the VCS Field Force. VCS shall be responsible to secure appropriate physical space (including temperature-controlled storage space for Product samples) for the storage of any and all materials distributed by CLIENT or by the Distribution Agent to
the VCS Field Force. VCS shall be responsible to ensure that the VCS Field Force stores and maintains such materials in the designated space. 
 g. VCS shall be responsible for ensuring that, upon receipt thereof, all samples, promotional and other materials are handled and distributed by VCS and the VCS Field Force in accordance with, and VCS
shall comply and shall be responsible to ensure that the VCS Field Force complies with any and all reporting and other obligations (including, without limitation, all obligations regarding reporting of samples lost in transit, a Significant Loss of
samples, a theft of drug samples and all falsification of sample documents) under, CLIENT’s Sample Accountability Policies and Procedures previously provided to VCS by letter dated May 9, 2008 (as they may be amended or otherwise modified
from time to time by CLIENT (such amendments and modifications to be provided by CLIENT to VCS in advance and in writing)) and, as more specifically provided below, under all applicable Laws. CLIENT shall be responsible for ensuring that its Sample
Accountability Policies and Procedures comply with applicable Law. In connection with its reporting obligations under this Section 3.2(g), VCS shall be responsible for complying with the terms and conditions set forth in Schedule
A-2 of this Agreement. The additional terms and conditions regarding sample management and accountability are set forth in Schedule A-2 of this Agreement. 
 h. VCS shall comply and be responsible to ensure that the VCS Field Force complies with any and all reporting and other obligations imposed by any state or other jurisdiction (including, without
limitation, all obligations regarding providing to CLIENT for dissemination to the applicable state or other jurisdiction reports of expenses incurred in the course of the VCS Field Force’s marketing efforts) and as more specifically described
in Section 4.1(c). 

  
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 i. The Services shall be performed by VCS and the VCS Field Force (i) in a professional
manner consistent with industry standards; (ii) in conformance with that level of care and skill ordinarily exercised by other professional contract sales organizations; and (iii) in compliance with all applicable Laws. Each VCS Field
Force member shall be subject to removal from providing Services to CLIENT pursuant to this Agreement in accordance with the provisions set forth in Schedule A-1. Any such VCS Field Force member who is so removed shall be promptly replaced by
VCS. VCS shall retain, in all respects, all liability and obligations of any kind or nature with respect to any employment-related claims arising out of or in connection with the activities contemplated by this Agreement and/or the Services provided
by the applicable VCS Field Force member. The previous sentence shall not prevent VCS from seeking indemnification pursuant to Section 10.2(iii). 
 j. VCS shall promote the Products, and shall cause the VCS Field Force to promote the Products, in strict adherence to applicable Law and professional requirements and CLIENT policies (provided to VCS in
advance and in writing) that are applicable to the type of Services contemplated hereunder and which are utilized by CLIENT generally in its business, including ensuring that (i) no member of the VCS Field Force has been (A) convicted of
an offense related to any federal or state health care program; (B) excluded or otherwise rendered ineligible for federal or state health care program participation; or (C) debarred under Subsection (a) or (b) of Section 306
of the U.S. Food, Drug and Cosmetic Act, as amended from time to time (21 U.S.C. § 301 et seq.); and (ii) no person on any FDA Clinical Investigator Enforcement lists (including the following: (1) Disqualified/Totally Restricted List,
(2) Restricted List and (3) Adequate Assurances List) will participate in the provision of the Services. If at any time VCS becomes aware that any member of the VCS Field Force who participated or is participating in the provision of the
Services is on, or is being added to the FDA Debarment List or any FDA Clinical Investigator Enforcement Lists, VCS shall provide written notice of this to CLIENT within 24 hours of VCS having become aware of this fact and will immediately terminate
such person from conducting any activity under this Agreement, subject to applicable Law. Further, in connection with any activity under this Agreement, VCS shall, and shall cause all members of the VCS Field Force to, comply in all material
respects with the Office of Inspector General Compliance Program Guidance for Pharmaceutical Manufacturers, April 2003, PDMA, state Laws governing the storage and distribution of pharmaceutical samples and aggregate spending on physician gifts,
entertainment and expenses, the PhRMA Code, as in effect from time to time, Section 1128B(b) of the Social Security Act, the AMA Guidelines on Gifts to Physicians from Industry, HIPAA and all other applicable Laws. CLIENT and VCS shall mutually
agree on procedures for auditing, monitoring and training the VCS Field Force to ensure compliance with this Section 3.2(j). 
 k. CLIENT shall provide all laptops and printers and all necessary software, hardware and related equipment (collectively, “Information Technology”) necessary for the performance
of the Services hereunder. VCS shall ensure that the members of the VCS Field Force use the appropriate level of care in the handling and use of all such Information Technology and shall provide a report identifying the location of each VCS Field
Force member within fifteen (15) days after the end of each calendar quarter during the Term in order to enable CLIENT to monitor the location of all Information Technology. VCS shall provide CLIENT with all information and applicable verifying
documentation (e.g., police reports) identifying any damaged or stolen 

  
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Information Technology. CLIENT shall use commercially reasonable efforts to ensure that any documented lost, damaged or stolen Information Technology is repaired or replaced within two
(2) Business Days after CLIENT receives written notice thereof. CLIENT shall be solely responsible for all costs, damages, losses and liabilities associated with the repair or replacement of damaged, lost or stolen Information Technology
(subject to normal wear and tear) (collectively, “Replacement Costs”) for up to *** (***%) percent of the number of computers and other Information Technology provided to VCS for use by the VCS Field Force (the
“Replacement Threshold”). VCS shall be solely responsible for all Replacement Costs in excess of the Replacement Threshold, and CLIENT shall, at its sole discretion, either bill VCS for such Replacements Costs or set off such
Replacement Costs against other amounts owed to VCS hereunder. 
 l. VCS shall comply, and shall cause any subcontractor that it
is permitted to use hereunder to comply, with the terms and conditions of the Novartis Agreement applicable to it, including all compliance, confidentiality, record keeping, reporting and auditing provisions thereof. VCS shall be responsible for
each of its permitted subcontractor’s compliance with the terms of this Agreement. 
 m. The training responsibilities and
obligations of the Parties are set forth on Schedule A-1 under the section captioned “TRAINING.” 
 3.3.
Fleet Vehicles. VCS shall provide vehicles to the VCS Field Force as follows: 
 a. Compensation; *** Payments
for Certain Leased Vehicles. 
 i. VCS shall provide each member of the VCS Field Force with a fleet vehicle
pursuant to lease arrangements between VCS and certain fleet vendors, which vehicles shall be comparable to vehicles provided by CLIENT to its sales force (such VCS provided vehicles, collectively, the “Leased Vehicles”).
CLIENT shall pay to VCS a monthly amount for each Leased Vehicle as set forth on Schedule B-Y. Certain Leased Vehicles have previously been assigned by CLIENT to VCS pursuant to CLIENT’s lease agreement with *** (collectively, the
“*** Assigned Vehicles”) and certain other Leased Vehicles have previously been assigned by CLIENT to VCS pursuant to CLIENT’s lease agreement with *** (collectively, the “*** Assigned Vehicles,”
and together with the *** Assigned Vehicles, the “Assigned Vehicles”). On a monthly basis, CLIENT shall pay VCS a certain monthly fee for the *** Vehicles as set forth in Section 3.3(a)(ii) below and a certain
monthly fee for the *** Assigned Vehicles as set forth in Section 3.3(a)(iii) below. For all other Leased Vehicles (i.e., not the Assigned Vehicles), CLIENT shall pay VCS a monthly fee pursuant to Schedule B-Y, *** costs, ***. VCS
shall provide insurance covering all Leased Vehicles. 
 ii. ***Assigned Vehicles. CLIENT shall pay to VCS
a monthly amount set forth in the Budget for the *** Assigned Vehicles, which amount represents: (1) a monthly amount including lease, insurance and maintenance costs (as set forth on Schedule B-Y attached hereto); and (2) an
estimate of costs and expenses associated with the ***Assigned Vehicles such as registration fees, taxes associated with the use of the *** Assigned Vehicles, and short-term rental vehicles for the time any ***

  
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Assigned Vehicle is absent from the Territory as a result of maintenance (the “Estimated *** Vehicle Costs”). On a monthly basis, VCS shall reconcile the Estimated ***
Vehicle Costs for all *** Assigned Vehicles and the actual *** Assigned Vehicle costs (those actual costs identified in this Section 3.3(a)(ii)) for all *** Assigned Vehicles, which reconciliation is subject to CLIENT’s review and
approval, and said amount shall be reflected as a credit to CLIENT or an additional amount due from CLIENT in VCS’ monthly invoices. 
 iii. ***Assigned Vehicles. CLIENT shall pay to VCS a monthly amount set forth in the Budget for the *** Assigned Vehicles, which amount represents: (1) a monthly amount including lease and
insurance costs (as set forth on Schedule B-Y attached hereto); and (2) an estimate of costs and expenses associated with the *** Assigned Vehicles such as registration fees, maintenance costs, taxes associated with the use of the
*** Assigned Vehicles, and short term rental vehicles for the time any *** Assigned Vehicle is absent from the Territory as a result of maintenance (the “Estimated *** Vehicle Costs”). On a monthly basis, VCS shall reconcile
the Estimated *** Vehicle Costs for all *** Assigned Vehicles and the actual *** Assigned Vehicle costs (those actual costs identified in this Section 3.3(a)(iii)) for all *** Assigned Vehicles, which reconciliation is subject to
CLIENT’s review and approval, and said amount shall be reflected as a credit to CLIENT or an additional amount due from CLIENT in VCS’ monthly invoices. 
 b. Upon any Leased Vehicle, except an Assigned Vehicle, being removed from service for any reason (including the termination or expiration of the lease for such vehicle), VCS shall: (i) replace such
vehicle with a Leased Vehicle in accordance with VCS’ then-current fleet management policies; and (ii) ***; provided that, if such vehicle is being removed from service in connection with (x) termination of this Agreement by VCS or
CLIENT (except for termination by CLIENT pursuant to Section 11.1 above), (y) CLIENT conducting a Conversion (as set forth in Section 9.2 above), or (z) this Agreement expiring without extension or renewal, the
terms of Section 11.4(b) shall control. 
 c. Upon any Assigned Vehicle being removed from service for any reason
(including the termination or expiration of the lease for such Assigned Vehicle): (i) VCS shall replace such Assigned Vehicle with another Leased Vehicle in accordance with VCS’ then-current fleet management policies; and (ii) *** as
Reconciled Pass-through Expenses; provided that, if such Assigned Vehicle is being removed from service in connection with (x) termination of this Agreement by VCS or CLIENT (except for termination by CLIENT pursuant to Section 11.1
above), (y) CLIENT conducting a Conversion (as set forth in Section 9.2 above), or (z) this Agreement expiring without extension or renewal, the terms of Section 11.4(b) shall control. 

d. Restrictions on Replacement of Leased Vehicles. Notwithstanding anything else herein to the contrary, (i) no later than
*** (***) days before the end of the Initial Term or any Extension, the parties shall meet and negotiate in good faith to determine how best to replace any Leased Vehicle scheduled to come off of lease or to be otherwise taken out of service prior
to the expiration of such Initial Term or Extension, as applicable, and (ii) during the *** (***) *** prior to the end of the Initial Term or the end of any Extension, VCS shall obtain the written consent of CLIENT prior to replacing any Leased
Vehicle. 

  
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 e. Indemnification by VCS. VCS shall be solely responsible, solely liable and shall
indemnify, defend and hold CLIENT Representatives (as defined in Article X below) harmless for all claims, personal injury and/or property damages arising from use by VCS Field Force members or by any third party authorized by VCS
Representatives, of (1) each Assigned Vehicle during the period commencing as of the date that such Assigned Vehicle is assigned to VCS; and (2) each Leased Vehicle, provided, that this Section 3.3(a) shall not obligate VCS to
indemnify CLIENT for any portion of Losses for which CLIENT is required to indemnify VCS pursuant to Section 10.2. For the avoidance of doubt, any indemnification under this Section 3.3(e) shall be made in accordance with the
provisions of Section 10.3 of this Agreement. The indemnification obligations of VCS under this Section 3.3(e) shall be in addition to VCS’ indemnification obligations pursuant to Article X. 

f. Notwithstanding anything to the contrary in this Agreement, with regard to any Leased Vehicle, CLIENT shall not, at anytime, be
required to pay ***% or more of the fair market value (as determined at the outset of the lease) of such Leased Vehicle. 
 g.
CLIENT shall pay to VCS an administrative fee of $*** per VCS Field Force member for each VCS Field Force member’s Leased Vehicle that is taken out of service outside of VCS’ normal fleet management practices, other than as a result of
action by VCS (except for a termination by VCS of this Agreement in accordance with its terms). 
 ARTICLE IV. COMPENSATION,
BUDGET AND REIMBURSEMENT; REPORTING; RECORD KEEPING AND AUDIT RIGHTS 
 4.1. Compensation. 

a. Subject to the limitations set forth in this Article IV, CLIENT shall pay VCS compensation for the Services performed under
this Agreement as set forth on Schedule B to this Agreement. Such compensation shall include payment of various fees and costs of VCS as described on Schedule B, including a fixed, non-risk related, management fee (the
“Fixed Management Fee”) and, if applicable, additional risk-related management fees (collectively, the “At-Risk Management Fee”), ***. The Parties shall agree on an incentive compensation plan relating
to the VCS Field Force, which among other things will limit participation by members of the VCS Field Force who are on performance improvement plans in incentive compensation for which CLIENT is required to pay/reimburse VCS under this Agreement.

 b. CLIENT shall notify VCS of the *** in a calendar quarter within forty-five (45) days after the end of each calendar
quarter. Notwithstanding the above, on a monthly basis, CLIENT shall provide VCS with all data it receives concerning *** to allow VCS to monitor achievement of the At-Risk Management Fee. Within fifteen (15) Business Days following the end of
each calendar quarter during the Term of this Agreement, CLIENT shall provide to VCS a report summarizing on a calendar quarter and Agreement Year-to-date basis: (i) ***; and (ii) ***. In addition, within fifteen (15) Business Days
following the end of each month during the Term of this Agreement, VCS shall provide to CLIENT a report in the form of Schedule A-1F, which shall ***. The At-Risk Management Fee payable to VCS shall be determined by CLIENT and VCS based on
the reports made with respect to such matters by CLIENT and VCS in accordance with this Section 4.1 and Schedule B. 

  
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 c. VCS shall submit to CLIENT the information that is required to be disclosed pursuant to
the Transparency Reports and Reporting of Physician Ownership Interests provisions of the Social Security Act (42 U.S.C. 1320a-7h) and similar federal, state and local laws. VCS shall provide to CLIENT, by the fifteenth (15th) day of each month
during the Term, such information for the month immediately preceding such month. Such information shall be gathered via a process that, and provided in a format that, in each case is mutually agreeable to both parties, which may be amended from
time to time. The VCS Project Manager shall be responsible for timely submitting the information to CLIENT. 
 d. Upon
termination or expiration of this Agreement, any applicable earned fees for any calendar quarter or portion thereof prior to such expiration or termination that have not been invoiced shall be paid. VCS shall invoice CLIENT monthly in arrears for
both the fixed monthly fees and the Reconciled Pass-through Expenses related to the Services and shall set forth on each invoice the actual headcount of all persons employed by VCS under this Agreement as of the end of the pay period ending in
approximately mid-month for the month covered by such invoice. The VCS invoice shall contain a written explanation of the line item amounts referred to in Section I of Schedule B that vary by more than *** (***%) percent, ***, from such
particular line item reflected on the Budget for that same period (each a “Variant Amount”). Each VCS invoice shall also separately set forth in reasonable detail the amount of any Reconciled Pass-through Expense for which
VCS seeks reimbursement. Subject to receipt of a monthly reconciliation report, as described below, CLIENT shall pay the full amount of each VCS invoice, except any Reconciled Pass-through Expense in excess of the amount allowed for such item in the
Budget that has not been previously approved by CLIENT. 
 e. All Reconciled Pass-through Expenses shall be reconciled on a
monthly basis and provided by VCS to CLIENT in a monthly reconciliation report satisfactory in form to CLIENT. VCS shall also provide CLIENT with a monthly report, in a form mutually agreed upon by the Parties, regarding the usage by the VCS Field
Force of vehicles used in the course of carrying out the Services hereunder (which report shall be based on reports VCS receives from ***, Inc. and/or the VCS Field Force members, as applicable, with respect to such matters), summarizing the car
mileage. Any amounts due through reconciliation of budgeted amounts and actual costs incurred, in each case for any Reconciled Pass-through Expenses, will be applied as a credit or an additional charge on the month’s invoice from VCS that is
submitted with the monthly reconciliation report. VCS shall also provide CLIENT at the end of each calendar quarter, together with the invoice for the month just ended, a reconciliation of the invoiced amounts during such quarter and Agreement Year
to date to the quarterly and year to date Budget. VCS and CLIENT shall, in addition, review the aggregate of all Variant Amounts within thirty (30) days of the end of each calendar quarter. In that connection, CLIENT may request additional
justification for any Variant Amount and to the extent CLIENT is not reasonably satisfied with such justification, CLIENT may require a credit against future invoices (or, at end of the Term, a refund) equal to the unjustified Variant Amounts. In no
event shall the variances from the budgeted amounts exceed in the aggregate the annual budget for such items unless otherwise agreed to in writing by CLIENT. 
 4.2. Budget 
 The budget (“Budget”) for the Initial
Term is attached to this Agreement as Schedule B-Y. For purposes of clarity and pursuant to Article II, in the event CLIENT elects any Extension, the applicable portion of the Budget set forth in Schedule B-Y shall *** Extension
(subject to the provisions of Article II above). 

  
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 4.3. Reconciled Pass-through Expenses 

a. VCS shall request that CLIENT approve particular Reconciled Pass-through Expense items prior to incurrence thereof and once approved
by CLIENT in writing, CLIENT shall pay the same when invoiced. Reconciled Pass-through Expenses of the type set forth on Schedule B shall be deemed approved by CLIENT, but only up to, and in no event in excess of, the respective aggregate
monthly and quarterly limits (in each case on a calendar basis) for such Reconciled Pass-through Expenses set forth on Schedule B-Y. CLIENT may require, on not less than thirty (30) days’ notice, that amounts provided in the Budget
for Reconciled Pass-through Expenses be reduced. CLIENT shall, at the written request of VCS, discuss in good faith the reason for the required reduction in Reconciled Pass-through Expenses and the impact of such reduction on VCS and its ability to
achieve the At-Risk Management Fee, but CLIENT shall make the final decision with respect to any reduction. 
 b.
Notwithstanding anything herein to the contrary, in no event shall CLIENT be required to pay VCS Reconciled Pass-through Expenses: (i) in excess of the amounts provided for such expenses in the Budget, unless otherwise specifically agreed to by
CLIENT in writing; (ii) incurred in an amount or manner that is not compliant with CLIENT’s policies and procedures, as may be amended by CLIENT from time to time; or (iii) incurred in connection with travel expenses or services where
(1) CLIENT has provided applicable preferred vendor codes to VCS and (2) VCS failed to use or apply such codes. 

4.4. Additional Expenses 
 a. CLIENT may request VCS to incur particular expenses in addition to those already relating to the Services and reflected in the Budget, in which case those expenses will be added to the Reconciled
Pass-through Expenses payable by CLIENT. All additional expenses must be agreed to in writing by CLIENT prior to such expenses being incurred. 
 b. CLIENT reserves the right to add additional Products to be Detailed by the Sales Representatives at no additional cost to CLIENT, except that: (i) CLIENT shall pay documented incremental costs
(e.g., training, distribution, sample costs and Detail aids) that have been approved by CLIENT and which are related to such additional Products and (ii) the Parties shall discuss in good faith and determine whether any adjustments to
the metrics required for achievement of the At-Risk Management Fee should be made. At such time as CLIENT exercises this right, VCS shall comply with all other provisions of this Agreement applicable to promoting Products in connection with the
promotion of such additional Products and the Parties shall enter into appropriate amendments to this Agreement to reflect the same. 
 c. VCS may, in its discretion, grant a merit-based percentage salary increase to VCS Sales Representatives and District Managers (each a “VCS Merit Increase”) in accordance with
Schedule B-Y. VCS and CLIENT agree to discuss, in good faith, the VCS Merit Increase for any given Agreement Year, in an effort to provide that the VCS Merit Increase is ***. For any VCS Merit Increase, VCS shall include such increase in the
salary data contained in the monthly reconciliation report delivered to CLIENT pursuant to Section 4.1(e). 

  
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 4.5. Payment Due 

For any payment due to VCS hereunder, VCS shall submit to CLIENT an invoice accompanied by such supporting documentation as CLIENT may
reasonably require. Invoices are due and payable within *** (***) days of receipt thereof, except to the extent of any amount disputed by CLIENT. CLIENT shall pay the undisputed amount of each invoice when due. In the event CLIENT disputes an amount
set forth on a VCS invoice, it shall send VCS written notice specifying in detail the basis for the dispute. In addition to VCS’ right to terminate this Agreement under Section 11.1 in the case of non-payment of any undisputed
amount, if VCS elects not to terminate this Agreement in the case of non-payment of any undisputed amount, CLIENT shall pay VCS a finance charge of *** (***%) per month for the undisputed amount on each invoice past due for more than *** (***) days
from the applicable payment date. The Parties agree to resolve disputes in good faith and an expeditious manner. 
 4.6.
Books and Records 
 a. VCS shall keep complete, true and accurate books and records with respect to the Services
provided and its other obligations under this Agreement in accordance with GAAP. VCS shall keep such books and records for at least three (3) years following the end of the Agreement Year to which they pertain. Such books and records shall be
kept at VCS’ principal place of business. At CLIENT’s sole cost and expense, except as provided below, VCS shall permit auditors, on behalf of CLIENT and Novartis, to visit and inspect, during regular business hours and under the guidance
of representatives of VCS, and to examine the books of account of VCS concerning the Services and this Agreement and discuss the affairs, finances and accounts of VCS concerning the Services and this Agreement with, and be advised as to the same by,
its officers and independent accountants. 
 b. Audits. CLIENT and Novartis shall have audit rights with respect to
VCS’ records described in this Section 4.6(b). 
 i. CLIENT or Novartis (in such capacity, the
“Audit Rights Holder”) may, upon request and at its expense (except as provided for herein), cause an internationally-recognized independent accounting firm selected by it, other than one to whom VCS (in such capacity, the
“Auditee”) has a reasonable objection (the “Audit Team”), to audit (at CLIENT’s or Novartis’ sole cost and expense, except as otherwise set forth in subsection (v) below) during
ordinary business hours the books and records of the Auditee and the correctness of any payment made or required to be made to or by such Auditee, and any report underlying such payment (or lack thereof), pursuant to the terms of this Agreement.
Prior to commencing its work pursuant to this Agreement, the Audit Team shall enter into an appropriate confidentiality agreement with the Auditee. 
 ii. In respect of each audit of the Auditee’s books and records: (i) the Auditee may only be audited once per calendar year, unless a prior audit reveals any material discrepancy, in which case,
more frequent audits will be permitted; (ii) no records for any given Agreement Year may be audited more than once for the same purpose, unless a prior audit reveals any material discrepancy, in which case, more frequent audits will be
permitted; and (iii) the Audit Rights Holder shall only be entitled to audit books and records of the Auditee from the three (3) Agreement Years prior to the Agreement Year in which the audit request is made. 

  
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 iii. In order to initiate an audit for a particular Agreement Year, the
Audit Rights Holder must provide written notice to the Auditee. The Audit Rights Holder shall provide the Auditee with notice of one or more proposed dates of the audit not less than thirty (30) calendar days prior to the first proposed date.
The Auditee will reasonably accommodate the scheduling of such audit. The Auditee shall reasonably cooperate with such audit. 
 iv. The audit report and basis for any determination by an Audit Team shall be made available for review and comment by the Auditee, and the Auditee shall have the right, at its expense, to request a
further determination by such Audit Team as to matters which the Auditee disputes (to be completed no more than thirty (30) calendar days after the first determination is provided to Auditee and to be limited to the disputed matters). If the
parties disagree as to such further determination, the Audit Rights Holder and the Auditee shall mutually select an internationally-recognized independent accounting firm that shall make a final determination as to the remaining matters in dispute
that shall be binding upon the parties. 
 v. If the audit shows any under-reporting or underpayment, or
overcharging by any party, that under-reporting, underpayment or overcharging shall be reported to the Audit Rights Holder and the underpaying or overcharging party shall remit such underpayment or reimburse such overcompensation to the underpaid or
overcharged party within *** (***) calendar days of receiving the audit report. Further, if the audit for an Agreement Year shows an under-reporting or underpayment or an overcharge by any party for that period in excess of *** (***%) of the amounts
properly determined, the underpaying or overcharging party, as the case may be, shall reimburse the applicable underpaid or overcharged party, for its respective audit fees and reasonable out-of-pocket expenses in connection with said audit, which
reimbursement shall be made within *** (***) calendar days of receiving appropriate invoices and other support for such audit-related costs. 
 vi. Accounting Standards. All costs and expenses and other financial determinations with respect to this Agreement shall be determined in accordance with GAAP. 

vii. Taxes. Any withholding or other taxes that either Party or its Affiliates are required by Law to withhold or
pay on behalf of the other Party, with respect to any payments to it hereunder, shall be deducted from such payments and paid to the applicable Governmental Authority contemporaneously with the remittance to the other Party; provided,
however, that the withholding Party shall furnish the other Party with proper evidence of the taxes so paid. Each Party shall furnish the other Party with appropriate documents to secure application of the most favorable rate of withholding
tax under applicable Law. 

  
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 viii. Payment Currency. All amounts due under this Agreement shall be
paid to the designated Party in United States Dollars. 
 For the purpose of clarity, Novartis’ audit rights under this
Section 4.6(b) shall only constitute a right to audit those books and records of VCS relating to the promotion and sale of VOLTAREN®, to the extent such books and records are separable from VCS’ other books and records relating to Services hereunder. 

ARTICLE V. REPRESENTATIONS OF THE PARTIES 
 5.1. VCS Representations 
 VCS represents to CLIENT that: 

a. It has the requisite expertise, experience and skill to render the Services and it shall use all reasonable efforts to cause the
Services to be performed in a competent, efficient and professional manner and no less favorable than the overall manner in which similar services are performed for other parties by VCS. 

b. The execution, delivery and performance of this Agreement by VCS and the consummation of the transactions contemplated hereby have
been duly authorized by all requisite company action; this Agreement constitutes the legal, valid and binding obligation of VCS, enforceable in accordance with its terms (except to the extent enforcement is limited by bankruptcy, insolvency,
reorganization or other Laws affecting creditors’ rights generally and by general principles of equity); and this Agreement and VCS’ performance hereunder do not violate or constitute a breach under any organizational document of VCS or
any contract, other form of agreement, or judgment or order to which VCS is a party or by which it is bound. 
 c. VCS shall
adhere to and comply with, and shall cause the VCS Field Force to adhere to and comply with, all applicable Laws in carrying out its obligations under this Agreement. 
 d. VCS will maintain insurance with financially sound carriers in the amounts and types (with the deductibles or retentions) as set forth in Schedule C to this Agreement, as the same may be amended
or modified from time to time. 
 5.2. Client Representations 

CLIENT represents to VCS that: 
 a. The execution, delivery and performance of this Agreement by CLIENT and the consummation of the transactions contemplated hereby have been duly authorized by all requisite corporate action; this
Agreement constitutes the legal, valid and binding obligation of CLIENT, enforceable in accordance with its terms (except to the extent enforcement is limited by bankruptcy, insolvency, reorganization or other Laws affecting creditors’ rights
generally and by general principles of equity); and this Agreement and CLIENT’s performance hereunder do not violate or constitute a breach under any organizational document of CLIENT or any contract, other form of agreement, or judgment or
order to which CLIENT is a party or by which it is bound. 

  
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 b. CLIENT shall adhere to and comply with all applicable Laws in carrying out its
obligations under this Agreement. 
 c. CLIENT will maintain insurance with financially sound carriers or through one or more
financially sound self-insurance arrangements in the amounts and types (and with the deductibles or retentions) as set forth in Schedule C to this Agreement, as the same may be amended from time to time. 

d. During the Term of this Agreement and for a period of *** (***) months thereafter (except if this Agreement is terminated by CLIENT
under Section 11.1(a) or Section 11.1(b), in which case this provision shall not survive termination), CLIENT shall not (i) solicit or hire any VCS Field Force member or pay or offer to pay any VCS Field Force member any
compensation or benefits (it being understood that the payments by CLIENT to VCS contemplated by this Agreement will not violate this provision), except, in each case, in connection with a Conversion; (ii) provide any contact information
(including name, address, phone number or e-mail address) concerning members of the VCS Field Force to any third party providing (or proposing to provide) contract sales services and promotional services to CLIENT; or (iii) assist actively in
any other way such a third party in employing or retaining members of the VCS Field Force. For the purposes of this Agreement, the term “solicit” shall not include general advertising by CLIENT for personnel not specifically directed to a
VCS Field Force member. 
 e. CLIENT has the lawful authority necessary to market and sell the Products in all geographic
regions where the Products are to be promoted under this Agreement. 
 f. CLIENT is solely responsible for reviewing and
approving any of its product promotional materials and literature and any other materials or information provided by it to VCS and for ensuring all such materials or information comply with Laws. 

ARTICLE VI. CONFIDENTIALITY AND THIRD PARTY COMMUNICATION 
 6.1. Confidential Information 
 a. During the performance of the Services
contemplated by this Agreement, each Party may learn confidential, non-public, proprietary or trade secret information of the other Party or its Affiliates, including information relating to their respective research and development efforts,
marketing plans and techniques, contacts and customers, business interests, technical and financial information, pricing and costing information and models, clinical data, organization and operations, business development plans (i.e.,
licensing, supply, acquisitions, divestitures and combined marketing), products, licenses, trademarks, patents, and other types of intellectual property, other contractual rights and interests, product specifications, product development plans and
ideas, marketing plans and ideas, manufacturing information and business operations (in whatever form or media such information is contained or disclosed, “Confidential Information”). The Party disclosing Confidential
Information shall be referred to as the “Disclosing Party” and the Party receiving Confidential Information shall be referred to as the “Receiving Party.” 

b. The Parties shall hold in the strictest confidence any and all of the Confidential Information disclosed by one Party to the other
under the terms of this Agreement. The Receiving Party shall neither use nor disclose Confidential Information for any purpose other than to effectuate the purposes of this Agreement, provided that the Receiving Party may disclose

  
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Confidential Information to those of its employees, agents, consultants, advisors, directors, officers and other representatives (collectively, “Representatives”) who have
a need to know such information in order to effectuate the purposes of this Agreement, so long as such Representatives are informed of the confidentiality obligations contained herein and are bound by confidentiality obligations at least as
restrictive as those contained in this Agreement. 
 c. Upon the written request from the Disclosing Party at the end of the
Term or at the earlier termination of this Agreement, the Receiving Party shall return to the Disclosing Party all tangible forms of Confidential Information, including any and all copies and/or derivatives of Confidential Information made by the
Receiving Party or its Representatives, as well as all writings, drawings, specifications, manuals or other printed or electronically stored material based on or derived from Confidential Information. Any material or media that is unable to be
returned, upon the request of the Disclosing Party, must be destroyed and the destroying Party shall provide the Disclosing Party with a certificate from a Senior Officer certifying that such destruction has occurred. Notwithstanding the foregoing,
the legal counsel of each Party may retain one (1) copy of Confidential Information in its confidential files solely for archival purposes. 
 d. The obligations set forth in this Section 6, including the obligations of confidentiality and non-use, shall be continuing and shall survive the expiration or termination of this Agreement
for a period of five (5) years from the date of such expiration or termination. 
 e. The obligations of confidentiality
and non-use set forth herein shall not apply to the following: (i) Confidential Information at or after such time that it is or becomes publicly available through no fault of the Receiving Party; (ii) Confidential Information that is
already independently known to the Receiving Party as shown by prior written records; (iii) Confidential Information at or after such time that it is disclosed to the Receiving Party by a third party not subject to any confidentiality
obligation; (iv) Confidential Information required to be disclosed pursuant to judicial process, court order or administrative request, provided that the Receiving Party shall use commercially reasonable efforts to notify the Disclosing
Party sufficiently prior to disclosing such Confidential Information as to permit the Disclosing Party to seek a protective order and provided further that if such protective order cannot be obtained, the Receiving Party shall assist the
Disclosing Party in limiting the disclosure of such Confidential Information, except to the extent necessary to comply with such judicial process, court order or administrative request. 

f. All Confidential Information disclosed by or on behalf of the Disclosing Party shall be and shall remain the property of the
Disclosing Party. The Receiving Party will not be deemed to have been granted any right, including, without limitation, a license, copyright or similar right, with respect to any of the Confidential Information. 

6.2. Use of Names. 
 Subject to each Party’s disclosure obligations under applicable law, including the Securities and Exchange Act of 1934, as amended, for which consent of the other Party to submit shall not be
required, neither Party shall make a public announcement regarding the Detailing or promotion activities or use the name of the other in any public announcement, press release or other public document without the written consent of such other Party.
Each Party shall provide the other with the proposed submission to be made to the United States Securities and Exchange Commission, in order to allow the other Party a reasonable opportunity to request confidential treatment with respect

  
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to certain confidential or proprietary information contained herein. Each Party shall further provide the other Party with the proposed text of a public announcement for review and approval,
which approval shall not be unreasonably withheld. Notwithstanding the above, either Party may, with the consent of the other Party, list the name of the other Party in a non-descriptive fashion in a list of the names of other, similarly situated
third parties that such Party does business with in connection with its general marketing materials. 
 6.3. Intentionally
omitted. 
 6.4. Third Party Communications. 

a. VCS shall communicate to CLIENT and, to the extent specified below, Novartis, all comments, complaints, requests
and inquiries received from the medical profession, Governmental Authorities or other third parties relating to a Product. All responses to such communications shall be handled solely by CLIENT, and VCS shall cooperate with and assist CLIENT to the
extent deemed necessary by CLIENT to respond fully to such communications. Product complaint reports received by VCS which are not deemed to be an Adverse Event shall (i) with respect to
VOLTAREN®, be reported by VCS to Novartis (at Novartis Consumer Health, Inc., 200 Kimball Drive, Parsippany, NJ
07054-0622), with a copy to CLIENT, and (ii) with respect to any other Product, be reported by VCS to CLIENT (at Endo Pharmaceuticals, 100 Endo Blvd., Chadds Ford, PA 19317), in each case within fifteen (15) days of receipt by VCS. VCS
shall promptly forward to CLIENT any information, including, but not limited to, initial and follow up reports, that becomes known to VCS from any source in any form relating to any Adverse Event or any Adverse Event with an associated product
quality complaint for any Product as soon as it becomes available, but in any event within twenty-four (24) hours of becoming aware of such information, by transmitting it to the Endo Triage Line at 1-800-462-3636. VCS shall also (i) in
the case of VOLTAREN®, notify Novartis, with a copy to CLIENT, and (ii) in the case of any other Product,
notify CLIENT, of any communication received from any Governmental Authority relating to any Adverse Event or other safety issue for any Product, within twenty-four (24) hours of receiving such communication, by transmitting it to the Endo
Triage Line at 1-800-462-3636 and by transmitting any written communication documentation and a written synopsis of any oral communication to Novartis’ Global Head, Drug Safety and Pharmacovigilance (to the extent relating to VOLTAREN®) or Endo’s Pharmacovigilance Group, as applicable. VCS shall provide to Novartis and CLIENT all reasonable
assistance and take all actions reasonably requested by Novartis and CLIENT (at CLIENT’s cost) that are necessary to enable Novartis and CLIENT to comply with any Law applicable to the Products and any conditions or obligations relating to any
approval. Such assistance and actions will include compliance with the terms of any Pharmacovigilance Agreement entered into by and between CLIENT and Novartis (a copy of which shall be provided by CLIENT to VCS) to the extent that the terms of such
agreement supersede the applicable terms of the Novartis Agreement. 
 b. CLIENT shall reimburse VCS for all reasonable actual
out-of-pocket expenses incurred by VCS in connection with responses to subpoenas and other similar legal orders issued to VCS in respect to the Services performed under this Agreement. However, CLIENT shall have no obligation to reimburse VCS for
any such expenses (and to the extent paid by CLIENT to VCS, shall be repaid by VCS to CLIENT upon demand) arising out of, in connection with or otherwise relating to actions or omissions of VCS or its employees, officers, directors and/or affiliates
that violate this Agreement or applicable Law. 

  
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 c. CLIENT shall provide VCS with a written policy setting forth all of VCS’
responsibilities and obligations with respect to third party communications, Adverse Events and compliance with any Pharmacovigilance Agreement (as set forth in this Section 6.4). CLIENT shall be solely responsible for securing
Novartis’ consent to utilize its Customer Relationship Center and for authorizing VCS’ personnel to contact Novartis as set forth in this Section 6.4 and as shall be provided in the aforementioned written policy. CLIENT shall
train VCS’ Personnel regarding compliance with such policy and any modifications or changes to such policy shall be communicated by CLIENT to VCS (in writing). Any additional cost incurred by VCS in connection with complying with a modified or
changed policy and additional costs incurred by VCS for training its personnel concerning such modified or changed policy, shall be borne by CLIENT. 
 ARTICLE VII. INDEPENDENT CONTRACTOR 
 VCS and its Affiliates, directors,
officers and the Persons providing Services under this Agreement are at all times independent contractors with respect to CLIENT. Persons provided by VCS to perform Services shall not, for any purpose, be deemed employees of CLIENT. Except as may
otherwise be provided herein, CLIENT shall not be responsible for VCS’ acts or the acts of its Affiliates, officers, agents or employees while performing the Services, whether on CLIENT’s premises or elsewhere. Neither Party shall have any
responsibility for the hiring, termination, compensation, benefits or other terms or conditions of employment of the other Party’s employees. VCS is, and at all times shall remain, solely responsible for the human resource and performance
management functions of all members of the VCS Field Force. VCS shall be solely responsible and liable for all disciplinary, probationary and termination actions taken by it, and for the formulation, content and dissemination of all employment
policies and rules (including written disciplinary, probationary and termination policies) applicable to its employees, agents and contractors. VCS shall obtain and maintain worker’s compensation insurance and other insurances required for
members of the VCS Field Force. VCS acknowledges that CLIENT does not, and shall not obtain or maintain such insurances, all of which shall be VCS’ sole responsibility. VCS acknowledges and agrees that members of the VCS Field Force are not,
and are not intended to be nor shall they be treated as, employees of CLIENT and that no such individual is, or is intended to be, eligible to participate in any benefits programs or in any CLIENT “employee benefit plans” (as defined in
Section 3(3) of ERISA). VCS will cause all of the VCS Field Force members to execute and will retain on file an agreement, substantially in the form set forth in VCS’ employee handbook provided to CLIENT, containing an acknowledgement that
such VCS employee does not have any rights to or claims of employee status or benefits from or against customers of VCS, such as CLIENT, for whom such person provide services on behalf of VCS. 

ARTICLE VIII. OWNERSHIP OF PROPERTY AND DEVELOPMENTS 
 8.1. Use of Trademarks in Promotion of the Products 

a. VOLTAREN® shall be promoted by VCS and the VCS Field Force under the VOLTAREN® trademark, U.S. Registration No. 960282, the Man and Path design trademark, U.S. Trademark Application No. 77/258978, the JOY OF MOVEMENT TM, U.S. Trademark
Application No. 77/053235, and any accompanying logos, trade dress and/or indicia of origin, including applicable branding, color, palette, typeface, tagline and icon all of which have been licensed by CLIENT pursuant to the Novartis Agreement
and shall remain the sole property of Novartis. 

  
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 b. LIDODERM® shall be promoted by VCS and the VCS Field Force under the LIDODERM® trademarks, U.S. Registration Nos. 1597110 and 2870973, the LIDODERM® design trademark, U.S. Trademark No. 2853072, and any accompanying logos, trade dress and/or indicia of origin, including applicable branding, color, palette,
typeface, tagline and icon, all of which shall remain the sole property of CLIENT. 
 c. FROVA® shall be promoted by VCS and the VCS Field Force under the FROVA® trademark, U.S. Registration No. 2828476, the FROVA® design trademark, U.S. Trademark No. 3281355, and any accompanying logos, trade dress and/or indicia of origin, including applicable branding, color, palette,
typeface, tagline and icon, all of which shall remain the sole property of CLIENT. 
 d. OPANA® ER shall be promoted by VCS and the VCS Field Force under the
OPANA® Trademarks, U.S. Trademark Registration Nos. 3553676, 3585918, 3252736, and 3060635, and any accompanying
logos, trade dress and/or indicia of origin, including applicable branding, color, palette, typeface, tagline and icon, all of which shall remain the sole property of CLIENT. 

e. FORTESTA® shall be promoted by VCS and the VCS Field Force under the FORTESTA® Trademarks, U.S. Trademark Registration No. 3951680 and any accompanying logos, trade dress and/or indicia of origin, including applicable branding, color,
palette, typeface, tagline and icon, all of which shall remain the sole property of CLIENT. 
 f. This Agreement does not
constitute a grant to VCS of any property right or interest in the Products or the trademarks owned by or licensed to CLIENT or any Affiliate of CLIENT and/or any other intellectual property rights that CLIENT owns now or in the future. VCS
recognizes the validity of and title of CLIENT to all of CLIENT’s owned or licensed trademarks, trade names and trade dress in any country in connection with the Products, whether registered or not. To CLIENT’s knowledge, neither the
trademarks, trade names and trade dress to be used in the promotion of the Products as referred to in this Section 8.1 nor the promotion of the Products by VCS infringes on any intellectual property right of any other Person. 

8.2. Ownership of Materials 
 Except as otherwise specifically provided in Schedule A-1A attached to this Agreement, all developments, materials and documents supplied by VCS to CLIENT during the Term of this Agreement that
relate to the Services shall be the sole and exclusive property of CLIENT. Each Party shall hold all such property and developments confidential in accordance with Article VI of this Agreement. 

ARTICLE IX. SALE OF COMPETING PRODUCT; EMPLOYMENT OF VCS FIELD FORCE AFTER TERMINATION 

9.1. Sale of Competing Product 
 During the Term of this Agreement, no VCS Field Force member shall market, sell or accept orders for the sale of a Competing Product in the Territory. Such restrictions for those VCS Sales Representatives
and District Managers who remain employed by VCS following the end of the Term, ***. For the purpose of clarification, CLIENT understands and agrees that the restrictions set forth in this Section 9.1 shall no longer apply once a person
ceases to be employed by VCS. 

  
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 9.2. Employment or Retention by CLIENT 

a. Upon the termination or expiration of this Agreement, CLIENT may elect to hire all or any of the VCS Sales Representatives or District
Managers or to transfer such members to CLIENT’s internal sales force (each, a “Conversion”). If CLIENT elects to make a Conversion, VCS shall negotiate with CLIENT with respect to the terms governing such Conversion. In
no event shall CLIENT have any liability or obligation of any nature for or with respect to any member of the VCS Field Force that CLIENT hires prior to the date of such hire. In no event shall VCS have any liability or obligation of any nature for
or with respect to any member of the VCS Field Force that CLIENT hires following the date of such hire by CLIENT, except for any liabilities or obligations of VCS that may have arisen or been incurred prior to the date of such hire by CLIENT. Except
with respect to periods prior to the effective date of such VCS Field Force member’s employment by CLIENT, VCS shall not have any liability or obligation of any nature for or with respect to any member of the VCS Field Force that CLIENT hires
following the effective date of such hire. VCS and CLIENT hereby agree that CLIENT shall pay VCS a fee equal to $*** for every Sales Representative and $*** for every District Manager transferred from the VCS Field Force to CLIENT’s internal
sales force pursuant to this Section 9.2. 
 b. CLIENT understands and acknowledges that VCS cannot guaranty that
any VCS Sales Representatives or District Manager will agree to participate in a Conversion. 
 c. In the event CLIENT
implements a Conversion, the Parties agree that any and all VCS training materials made available by VCS to the VCS Sales Representatives will be immediately returned to VCS, it being understood and agreed that the VCS proprietary training modules
constitutes valuable and proprietary information of VCS and are subject to the confidentiality obligations set forth in Article VI above. Within five (5) days of implementing a Conversion, CLIENT shall return to VCS any originals and
copies of the VCS proprietary training modules which had been in possession of the converted VCS Sales Representatives. 
 d. In
the event CLIENT conducts a Conversion (and the converted VCS Sales Representative had been provided with use of a fleet automobile leased, rented or owned by VCS and CLIENT wishes to commence an arrangement with the fleet vendor to assume such cars
(and all associated costs and liabilities) under CLIENT’s name, the converted VCS Sales Representative may only continue to have access to such automobile following the Conversion if CLIENT either: (i) registers the fleet automobile under
its name; or (ii) ensures that VCS remains named as an additional insured under CLIENT’s automobile insurance policies until such time as the vehicle is registered in CLIENT’s name (which shall occur no later than three
(3) months following the Conversion). The Parties understand and agree that it is solely CLIENT’s obligation to ensure one of the above actions is taken and CLIENT shall be responsible for indemnifying, defending and holding VCS harmless
for all damages resulting from CLIENT’s failure to take such action. The Parties further agree that on the effective date of the Conversion, CLIENT shall destroy the VCS insurance card(s) in the fleet vehicle(s) of the converted VCS Sales
Representative. 

  
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 ARTICLE X. INDEMNIFICATION 

10.1. Indemnification by VCS 
 VCS shall indemnify and hold CLIENT, its Affiliates, officers, directors, agents, representatives and employees (collectively, “CLIENT Representatives”) harmless from and defend
against any and all liabilities, losses, proceedings, actions, damages, claims or expenses of any kind, including costs and reasonable attorneys’ fees (collectively, “Losses”), in respect to a claim brought against any
Client Representative by a Person other than VCS which results or arises from or is caused by (i) any negligent or willful acts or omissions by VCS or any of its Affiliates, officers, directors, employees, agents or representatives
(collectively, “VCS Representatives”) in connection with the Services, (ii) any acts or omissions by any VCS Representatives outside the scope of this Agreement, (iii) any breach of this Agreement by VCS or any VCS
Representative in connection with the representations, duties and obligations of VCS under this Agreement, (iv) any claim that any member of the VCS Field Force is an employee of CLIENT; and (v) any employment-related claim, liability or
obligation to any member of the VCS Field Force arising out of or in connection with the activities contemplated by this Agreement or the Services provided hereunder. The indemnity obligation set forth in this Section 10.1 shall not
apply to the extent CLIENT has an obligation to indemnify VCS in respect to such matter under Section 10.2. 
 10.2.
Indemnification by CLIENT 
 CLIENT shall indemnify and hold VCS Representatives harmless from and defend against any and
all Losses in respect to a claim brought against any VCS Representative by a Person other than CLIENT which results or arises from or is caused by (i) any negligent or willful acts or omissions by the CLIENT Representatives in connection with
CLIENT’s program of selling and marketing its Products set forth in this Agreement; (ii) any acts or omissions by any CLIENT Representative outside the scope of this Agreement; (iii) any breach of this Agreement by any CLIENT
Representatives in connection with the representations, duties and obligations of CLIENT under this Agreement (including any intentional wrongful acts or illegal acts of any CLIENT Representative in respect of any VCS Field Force member);
(iv) products liability claims relating to any Product, whether arising out of warranty, negligence, strict liability (including manufacturing, design, warning or instruction claims) or any other product based statutory claim, and (v) any
allegation that the trademarks, trade names and trade dress referred to in Section 8.1 used in the promotion of the Products or use of the name “ENDO” in performing Services hereunder infringes any intellectual property rights
of any other Person. The indemnity obligation set forth in this Section 10.2 shall not apply to the extent VCS has an obligation to indemnify CLIENT in respect to such matter under Section 10.1. 

10.3. Indemnification Process 
 Any indemnification available hereunder shall be dependent upon the party seeking indemnification providing prompt notice to the indemnitor of any claim or lawsuit by a third party giving rise to an
indemnification obligation; provided, however, that failure to comply with this notice requirement shall not reduce the indemnitor’s indemnification obligation except to the extent that the indemnitor is prejudiced as a result
thereof. Except in connection with any claim based on actual or alleged violation of Law, the indemnitor shall have exclusive control over the handling of the claim or lawsuit by a third party, and the indemnitee shall provide reasonable assistance
to the indemnitor in defending such claim or lawsuit. The indemnitor shall keep indemnitee regularly apprised of the status of such claim or lawsuit by a third party and shall not settle such claim or lawsuit without first obtaining the written
consent of the indemnitee. 

  
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 ARTICLE XI. TERMINATION 

11.1. Termination by Either Party 
 a. Either Party may terminate this Agreement in the event of a material breach by the other Party, which breach is not cured within *** (***) days following written notice thereof by the non-breaching
Party. 
 b. Either Party may terminate this Agreement if the other Party has become insolvent or has been dissolved or
liquidated, filed or has filed against it, a petition in bankruptcy and such petition is not dismissed within *** (***) days of the filing; makes a general assignment for the benefit of creditors; or has a receiver appointed for all or substantially
all of its assets. 
 11.2. Termination by CLIENT and VCS 

a. CLIENT may terminate this Agreement upon thirty (30) days’ prior written notice if the FDA causes the
withdrawal from the market of any Product, approves any topical NSAID OTC Product, restricts the use of any Product other than VOLTAREN®, or restricts the use of
VOLTAREN® in the Field or any other indication approved by the FDA and for which CLIENT is authorized to
commercialize VOLTAREN® under the Novartis Agreement, or there is an imposition of restrictive federal and/or
state price controls such that an obvious and substantial loss of sales for any Product would result. 
 b. CLIENT may terminate
this Agreement in its sole discretion at any time after the first anniversary of the Effective Date upon sixty (60) days’ prior written notice to VCS. 
 c. CLIENT may terminate this Agreement in its sole discretion upon thirty (30) days’ prior written notice at any time after the FDA approves a freely substitutable generic of any Product.

 d. CLIENT may terminate this Agreement upon ninety (90) days’ written notice if the VCS Field Force fails to meet
*** (***%) percent of the required PDEs *** set forth on Schedule B, as such table may be amended from time to time by CLIENT) per calendar quarter for two (2) calendar quarters out of any four (4) consecutive calendar quarters.

 e. VCS may terminate this Agreement if payment to VCS by CLIENT is not made when due and such payment is not made within ten
(10) days from the date of receipt by CLIENT of written notice from VCS advising of such nonpayment. 
 11.3. Return of
Materials. Upon the termination or expiration of this Agreement, VCS shall, at CLIENT’s expense, promptly return to CLIENT all Information Technology, Product samples, promotional and training materials, and any other documents, materials
or written information relating to any Product. In addition, upon the removal of any member of the VCS Field Force from providing Services pursuant to this Agreement, VCS shall return all Information Technology associated with such member to CLIENT.

  
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 11.4. Effect of Termination. 

a. Upon the effective date of termination or expiration of this Agreement, the Parties shall have no further obligation to each other
(other than those set forth in Articles VI, VII, VIII, IX, X and XI), except that CLIENT shall: (a) pay the amount of any amounts due under Section 4.1 of this Agreement for Services
actually performed by VCS through the date such termination or expiration is effective; and (b) pay any reimbursement amount due under Section 4.3 of this Agreement for Reconciled Pass-through Expenses actually incurred and related
to the performance of Services through the date such termination or expiration is effective. 
 b. In the event (x) of
termination of this Agreement by *** CLIENT (except for termination by CLIENT pursuant to Section 11.1 above), (y) CLIENT conducts a Conversion (as set forth in Section 9.2 above), or (z) this Agreement expires
without extension or renewal: 
 (i) With regard to each Leased Vehicle having an open-ended lease arrangement
that is not an Assigned Vehicle (each an “Open Ended Lease Vehicle”): CLIENT shall (in addition to all other payment obligations under this Agreement) promptly pay (or if paid by VCS, promptly reimburse) VCS for the amount
due any lessor or rental agent of the Open Ended Leased Vehicle for any early termination of the applicable lease or rental agreement, provided that VCS shall make a good faith effort and use commercially reasonable efforts to mitigate CLIENT’s
liability for such amount due by attempting to reassign the Leased Vehicles for use in connection with services being provided by VCS to a third party; however, VCS makes no guaranty with respect to its ability to mitigate such CLIENT liability. In
addition, CLIENT may elect to either: (A) transfer the Open Ended Leased Vehicle to CLIENT and CLIENT shall assume the responsibility for all further payments due in connection with such lease (including all costs associated with the transfer),
or (B) pay VCS (1) the net loss (if any) to VCS on such Open Ended Leased Vehicle determined by the difference between the net book value of such Open Ended Leased Vehicle and the actual net price received by VCS for the disposal of such
Open Ended Leased Vehicle, plus (2) any amounts due from VCS in connection with the lease or rental termination and costs associated with the storage and disposal of said Open Ended Leased Vehicle. ***. VCS shall have thirty (30) days from
the date on which CLIENT’s election is received to either transfer the vehicle to CLIENT pursuant to clause (A) above or dispose of the vehicle pursuant to clause (B) above. Any proposed transfer of an Open Ended Leased Vehicle to
CLIENT shall be subject to CLIENT establishing its own relationship and credit with the entity that VCS contracted with to lease or rent such Open Ended Leased Vehicle. 

(ii) With regard to any Leased Vehicle having a closed-end lease arrangement that is not an Assigned Vehicle, VCS shall be
solely responsible for all costs and expenses associated with such vehicle, including but not limited all remaining lease payments and related costs for the original term of the lease and all fees associated with excess mileage at the time of
termination; and 
 (iii) With regard to any Assigned Vehicle, CLIENT may elect in its sole discretion to either
(A) have the Assigned Vehicles transferred back to CLIENT (subject to the last sentence of this Section 11.4(b)(iii)), in which case CLIENT shall 

  
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assume the responsibility for all further payments due (including costs associated with the transfer) and VCS shall ensure, at its sole cost and expense, that such Assigned Vehicles have no
preexisting internal or external physical damage (including, but not limited to, window damage), reasonable wear and tear excepted, at the time each Assigned Vehicle is transferred back to CLIENT, or (B) pay for the amount due any lessor or
rental agent for any early termination of the lease or rental agreements covering the Assigned Vehicles. Any proposed transfer of the Assigned Vehicles to CLIENT shall be subject to CLIENT establishing its own relationship and credit with the lessor
of the Assigned Vehicles. 
 c. The Parties agree and acknowledge that Section 11.4(b) shall apply (without
duplication of any amounts to be paid by CLIENT pursuant to Section 3.2(b)(i) or 3.2(b)(iii)) to any Leased Vehicle that is removed from service in connection with CLIENT’s decrease of the number of Sales Representatives
and/or District Managers pursuant to Section 3.2(b). 
 ARTICLE XII. MISCELLANEOUS 

12.1. Assignment 
 Neither VCS nor CLIENT may assign this Agreement or any of its rights, duties or obligations hereunder without the other Party’s prior written consent; provided, however, that
(a) to the extent this Agreement relates to VOLTAREN®, this Agreement shall be assignable by CLIENT to
Novartis upon the expiration or termination of the Novartis Agreement and, thereupon, Novartis shall be entitled to enforce the terms of this Agreement relating to VOLTAREN® against VCS; and (b) CLIENT may assign this Agreement (i) to any Affiliate of CLIENT or (ii) to any other Person who acquires all or substantially all
of the business of CLIENT by merger, sale of assets or otherwise, provided that the Affiliate or acquiring Person affirmatively assumes and agrees in writing to perform and comply with all of the obligations of CLIENT under this Agreement as
they apply to CLIENT and its Affiliates, and in the case of (ii) only, provides a copy thereof to VCS upon consummation of such transaction. In addition, VCS may assign this Agreement to any Person who acquires all or substantially all of the
business of VCS by merger, sale of assets or otherwise, provided that the acquiring Person affirmatively assumes and agrees in writing to perform and comply with all of the obligations of VCS under this Agreement as they apply to VCS and
provides a copy thereof to CLIENT upon consummation of such transaction. VCS shall remain liable hereunder notwithstanding such assignment. Except as otherwise provided in this Agreement, VCS shall not be permitted to subcontract its rights, duties
or obligations under this Agreement. Any attempted assignment or subcontracting in violation hereof shall be void. 
 12.2.
Merger 
 This Agreement supersedes all prior arrangements and understandings between the Parties related to the subject
matter of this Agreement. This Agreement, including all schedules, attachments and exhibits, contain all of the terms and conditions of this Agreement between the Parties and constitutes the complete understanding of the Parties with respect to the
subject matter hereof. 

  
 - 28 -

 12.3. Force Majeure 

Noncompliance with the obligations of this Agreement by either Party due to events beyond the control of such Party, such as the Laws of
any Government Authority hereafter adopted or modified, war, civil commotion, destruction of facilities and materials, fire, flood, earthquake or storm, labor disturbances, shortage of materials, failure of public utilities or common carriers, and
any other causes beyond the reasonable control of the applicable Party, shall not constitute a breach of this Agreement. 

12.4. Severability 
 In the event that any part of this Agreement is declared by any court or other judicial or administrative body to be null, void or unenforceable, said provision shall survive to the extent it is not so
declared, and all of the other provisions of this Agreement shall remain in full force and effect only if, after excluding the portion deemed to be unenforceable, the remaining terms shall provide for the consummation of the transactions
contemplated hereby in substantially the same manner as originally set forth at the later of the date this Agreement was executed or last amended. 
 12.5. Amendment 
 Except with regard to (a) CLIENT’s right ***
and the consequences thereof pursuant to Section 3.2(b) and (b) CLIENT’s right to extend the Term pursuant to Article II, no modification, waiver or extension of or release from any provision of this Agreement (including
the Schedules attached to this Agreement) shall be effected unless the same shall be in writing signed by both Parties. 
 12.6.
Governing Law 
 This Agreement shall be construed in accordance with the laws of the Commonwealth of Pennsylvania
without regard to the conflict of laws provisions thereof. 
 12.7. Dispute Resolution 

In the event of any dispute under this Agreement, the Parties shall refer such dispute to the Senior Officers for attempted resolution by
good faith negotiations within thirty (30) days after such referral is made. If the Senior Officers are unable to resolve the dispute within the time allotted, either Party may proceed as set forth below. 

a. Alternative Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Agreement shall be settled
by mediation and arbitration in the manner described below: 
 b. Mediation. The Senior Officers shall select a mediator
with appropriate expertise in the subject matter to which the dispute relates, who will be engaged to resolve the dispute. If the Senior Officers cannot agree on a mediator within fifteen (15) days, each Party may seek appropriate resolution
through arbitration as described below. If the Parties are unable to resolve their dispute through mediation within ninety (90) days after selection of the mediator(s), either Party may seek appropriate resolution through arbitration as
described below. 

  
 - 29 -

 c. Arbitration. Any dispute, controversy or claim arising out of or relating to this
Agreement which is not resolved by mediation, including disputes relating to alleged breach or to termination of this Agreement, shall be settled by binding arbitration (“Arbitration”) as follows: 

i. If a Party intends to begin an Arbitration to resolve a dispute, such Party shall provide written notice (the
“Arbitration Request”) to the other Party informing such other Party of such intention and the issues to be resolved. From the date of the Arbitration Request and until such time as any matter has been finally settled by
Arbitration, the running of the time periods contained in Article XI as to which Party must cure a breach of this Agreement shall be suspended as to the subject matter of the dispute. Within ten (10) Business Days after the receipt of
the Arbitration Request, the other Party may, by written notice to the Party initiating Arbitration, add additional issues to be resolved. 
 d. Procedure. The Arbitration shall be conducted pursuant to the then-current JAMS/ENDISPUTE Rules (streamlined for disputes involving $*** or less and comprehensive for disputes involving more
than $***). Notwithstanding those rules, the following provisions shall apply to the ADR hereunder: 
 i.
Arbitrator. In the event that the dispute at issue involves an amount less than $***, the Arbitration shall be conducted by one (1) arbitrator (the “Threshold 1 Arbitrator”). In the event, however, that the
dispute at issue involves an amount greater than $***, the Arbitration shall be conducted by a panel of three (3) arbitrators (collectively, with the Threshold 1 Arbitrator, the “Arbitrators”). The Arbitrator(s) shall be
selected from a pool of retired independent federal judges to be presented to the Parties by JAMS/ENDISPUTE. Neither Party shall engage in ex parte contact with the Arbitrator(s). 

ii. Proceedings. The Arbitrator(s) shall render a written opinion setting forth findings of fact and conclusions of
law with the reason therefor stated. A transcript of the evidence adduced at the hearing shall be made and, upon request, shall be made available to each Party. The Arbitrator(s) shall, in rendering his decision, apply the substantive law set forth
in Section 12.6, except that the interpretation of and enforcement of this Section 12.7 shall be governed by the Federal Arbitration Act. The Arbitrator(s) shall apply the Federal Rules of Evidence to the hearing. The
proceeding shall take place in Philadelphia, Pennsylvania and shall be conducted in such a manner so that the written opinion of the Arbitrator(s) is given within one hundred eighty (180) days after the Arbitrator(s) is selected. The fees of
the Arbitrator(s) and JAMS/ENDISPUTE shall be paid by the losing Party, which shall be designated by the Arbitrator(s). If the Arbitrator(s) is unable to designate a losing Party, it shall so state and the fees shall be split equally between the
Parties. 
 iii. Award. The Arbitrator(s) is empowered to award any remedy allowed by Law, including money
damages, prejudgment interest and attorneys’ fees, and to grant final, complete, interim, or interlocutory relief, including injunctive relief. 

  
 - 30 -

 iv. Costs. Except as set forth in Sections 12.7(d)(ii) and
(iii) above, each Party shall bear its own legal fees and costs. 
 e. Confidentiality. The ADR proceeding
shall be confidential and the Arbitrator(s) shall issue appropriate protective orders to safeguard each Party’s Confidential Information. Except as required by Law, no Party shall make (or instruct the Arbitrator(s) to make) any public
announcement with respect to the proceedings or decision of the Arbitrator(s) without prior written consent of each other Party. The existence of any dispute submitted to ADR, and the award, shall be kept in confidence by the Parties and the
Arbitrator(s), except as required in connection with the enforcement of such award or as otherwise required by applicable law. 

f. Judgment; Equitable Remedies. Any court having jurisdiction of this matter may enter judgment upon any award granted under this
Section 12.7. Each Party has the right before or during the arbitration to seek and obtain from the appropriate court equitable remedies as provided in Section 12.8. 

g. Language. All pleadings, complaints and other documents filed or presented in connection with, and all proceedings in, any
dispute resolution proceeding described in this Section 12.7 must be in the English language. 
 12.8. Injunctive
Relief 
 Money damages may not be a sufficient remedy for breach of this Agreement and the Party that is not in breach
shall be entitled to specific performance and injunctive or other equitable relief as a remedy for any such breach without proof of actual damages. In such event, the breaching Party is deemed to waive any requirement for security or posting of any
bond in connection with such remedy. Such remedy shall not be deemed to be the exclusive remedy for breach of this Agreement but shall be in addition to all other remedies available at Law or in equity to the non-breaching Party. 

12.9. Waiver of Jury Trial 
 EACH PARTY HERETO WAIVES ITS RIGHT TO TRIAL OF ANY ISSUE BY JURY. 
 12.10.
Third Party Beneficiaries 
 Except with respect to Novartis pursuant to the provisions of this Agreement that are
expressly intended for its benefit, and except as specifically provided in Article X, no other provision of this Agreement is intended to or shall confer upon any third party any legal or equitable right, benefit or remedy of any nature
whatsoever under or by reason of this Agreement. 
 12.11. Limitation of Liability 

IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR LOST PROFITS OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES, HOWEVER CAUSED, ON ANY THEORY OF LIABILITY AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING UNDER ANY CAUSE OF ACTION AND ARISING IN ANY WAY OUT OF THIS AGREEMENT. THE FOREGOING LIMITATION
WILL NOT LIMIT EITHER PARTY’S INDEMNIFICATION OBLIGATIONS TO THE OTHER PARTY UNDER ARTICLE X TO THE EXTENT ARISING OUT OF CLAIMS BY THIRD PARTIES. 

  
 - 31 -

 12.12. Construction 

Unless the context of this Agreement otherwise requires: (a) words of any gender include each other gender; (b) words using the
singular or plural number also include the plural or singular number, respectively; (c) the terms “hereof,” “herein,” “hereby” and derivative or similar words refer to this entire Agreement; (d) the terms
“Article,” “Section,” or “Schedule” refer to the specified Article, Section or Schedule of this Agreement; (e) the term “or” has, except where otherwise indicated, the inclusive meaning represented by the
phrase “and/or”; and (f) the term “including” or “includes” means “including without limitation” or “includes without limitation.” 

12.13. Counterparts 
 This Agreement may be executed in any number of counterparts, each of which, when executed, shall be deemed to be an original and all of which together shall constitute one and the same document.
Facsimile or other electronic form of signatures and counterparts shall be treated as originals. 
 12.14. Notices

 Any notices required or permitted under this Agreement shall be given in person or sent by first class, certified mail or by
facsimile transmission, by overnight courier or by hand delivery to: 
 VCS: 

Ventiv Commercial Services, LLC 
 Vantage Court North 
 500 Atrium Drive 

Somerset, New Jersey 08873 
 Attention: Paul Mignon, President, Selling Solutions 
 Fax #: 732-537-4912

 with a copy to: 
 inVentiv Health, Inc. 
 500 Atrium Dr. 

Somerset, NJ 08873 
 Attn: General Counsel, Commercial 
 Fax : 732-537-4999 

CLIENT: 
 ENDO
Pharmaceuticals Inc. 
 100 Endo Boulevard 
 Chadds Ford, PA 19317 
 Attention: Chief Legal Officer 

FAX (610) 558-9684 

  
 - 32 -

 or to such other address or to such other person as may be designated by written notice given from time to
time during the Term of this Agreement by one Party to the other. Notice shall be deemed to have been given immediately in the case of notice delivered by facsimile transmission (if transmission is confirmed) or by hand delivery. Notices shall be
deemed given on the next Business Day in the case of notice sent by overnight courier. Notices shall be deemed given five (5) Business Days after sent by mail. 
 [Signature page follows.] 

  
 - 33 -

 IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed by their
duly authorized representatives as of the date first above written. 
  

			
	VENTIV COMMERCIAL SERVICES, LLC
		
	By:	 	 /s/ Paul Mignon

		 	 Name: Paul Mignon
 Title: President, Selling Solutions

	
	ENDO PHARMACEUTICALS INC.
		
	By:	 	 /s/ David Holveck

		 	 Name: David Holveck
 Title: President and CEO

 [Signature page to Sales and Promotional Services Agreement.] 

 LIST OF SCHEDULES 

 

			
	SCHEDULE	  	SCHEDULE SUBJECT MATTER
		
	A-1	  	Detailing to Targets
		
	A-1A	  	Products
		
	A-1C	  	Preferred Hiring Profile
		
	A-1D	  	New Hire Information Package
		
	A-1E	  	Meetings Included in Agreement
		
	A-1F	  	VCS Field Force Information Report
		
	A-2	  	Sampling of Products to Targets
		
	B	  	Compensation-Fees Payable to VCS
		
	B-Y	  	Budget
		
	C	  	Insurance Requirements

 SCHEDULE A-1 
 DETAILING TO TARGETS 
 VCS will provide individuals to serve as Sales
Representatives to make Calls pursuant to the Call Plan on Target Prescribers. 
 ESTABLISHMENT OF SALES FORCES 

VCS will provide a sales force consisting of Sales Representatives, District Managers, Project Managers, and National Sales Director as
provided in this Agreement, which shall be known as the VCS Field Force and shall Call Target Prescribers. 
 HIRE STATUS AND WORK SCHEDULE

 All of the VCS Sales Representatives will be VCS employees. The weekly work schedule for these full-time VCS Sales
Representatives will be forty (40) hours per week and each Sales Representative must be present in his or her Territory from 8:00 AM (local time) to 5:00 PM (local time), Monday through Friday. The work schedule of a Sales Representative may
also include occasional work scheduled on weekends and evenings to attend meetings or conventions and, when warranted, this time will be in addition to the weekly work schedule set forth above. Attendance at all district and national meetings and
all nightly or weekend promotional dinners or events is mandatory. 
 VCS will provide VCS Sales Representatives as a dedicated
field force. As Sales Representatives in a dedicated field force, the VCS Sales Representatives may not Detail any products of any Person other than CLIENT. 
 CALLS AND TARGETS 
 Detailing. Each Sales Representative shall conduct face-to-face
one-on-one discussions with Target Prescribers during which a promotional message involving the Products is given for the purpose of promoting the Products to such Target Prescribers in accordance with this Agreement (each such discussion being a
“Detail” and the holding of such meetings being “Detailing”). For the avoidance of doubt, (i) a reminder presentation or a sample drop shall not constitute a Detail, a Primary Detail or a
Secondary Detail; and (ii) presentations to groups, medical conventions or institutions shall not constitute a Detail, a Primary Detail or a Secondary Detail. 
 VCS shall cause the Sales Representatives to conduct Calls against *** as set forth in this Agreement. 
 Generally, a VCS Sales Representative is expected to use the Product Literature (and only the Product Literature) when making a Call and to leave one or more copies of the Product Literature and full
prescribing information with the Target Prescriber as part of the Call. VCS shall require each VCS Sales Representative to accurately record information concerning each Call and concerning the profile of each Target Prescriber on whom the VCS Sales
Representative Calls. Such recorded information shall be deemed to be the property of CLIENT. 

 MANAGER HIRE STATUS 
 VCS will also provide the number of full-time District Managers and Project Managers as specified in this Agreement. All of the managers to be provided will be VCS employees. The District Managers,
Project Manager and VCS’ National Sales Director will be dedicated to the VCS Field Force. 
 As dedicated managers, the
VCS managers may not manage persons other than the VCS Field Force. 
 ALIGNMENTS 

The configurations of the sales districts and of the Territories within each district to be serviced by the VCS Field Force have been or
will be provided to VCS; will be maintained by VCS at its offices; and may be amended or reconfigured from time to time only upon prior written approval of CLIENT. 
 HIRING PROFILE 
 In selecting the Sales Representatives, District Managers, Project
Manager and its National Sales Director, VCS will use the preferred hiring profile approved by CLIENT as set forth in Schedule A-1C to this Agreement, as the same may be amended from time to time with the prior written approval of CLIENT. VCS
will take reasonable steps to confirm the accuracy of information concerning background and experience received from applicants for positions as Sales Representatives, District Managers, Project Manager and VCS National Sales Director. VCS will
review all potential hires with CLIENT and take into consideration all of CLIENT’s recommendations. VCS will be solely responsible for all hiring decisions. VCS will ensure that each Sales Representative, District Manager, Project Manager and
VCS National Sales Director receives the appropriate new-hire information package set forth in Schedule A-1D to this Agreement, as the same may be amended from time to time with the prior written approval of CLIENT. 

TRAINING 
 VCS will cause each
new Sales Representative, District Manager, Project Manager and VCS National Sales Director to participate in appropriate training (both at-home study and class time). CLIENT and VCS shall collaborate on the scheduling of training for any new hires
in the VCS Field Force. If there is a vacancy in the VCS Field Force, VCS shall use commercially reasonable efforts to ensure that the vacancy is filled in a timely fashion so as to complete all required training as soon as possible after hiring.
CLIENT will cooperate in providing training aids and materials and personnel useful in the conduct of training. VCS shall be responsible for the training set forth in the following table, which may be amended from time to time upon mutual agreement
of the parties: 
  

					
		 	 Training Responsibilities of VCS
	 	
		 		 	
		 	VCS employee specific training, e.g., HR policies, expense mgmt, etc.	 	
		 		 	
		 	 Fleet
	 	
		 		 	
		 	 Health Care Compliance
	 	
		 		 	
		 	 PDMA/Sample Accountability
	 	
		 		 	
		 	 Adverse Event and Reporting
	 	
		 		 	
		 	 Medical Information Requests
	 	
		 		 	
		 	 Product and Disease Training
	 	
		 		 	
		 	 Marketing and Sales Strategy
	 	
		 		 	
		 	 General Selling Skills
	 	
		 		 	
		 	Sales Force Automation tool & other applicable applications and functions	 	

 CLIENT shall be responsible for (1) providing materials specific to the sale of the Products (e.g.,
product and disease state modules, Marketing and Sales strategy, etc.), (2) all training materials for, and the training content of, all Product and Disease training, the Marketing and Sales Strategy training, the Adverse Event and Reporting
Training, the Medical Information Requests training, and the Health Care Compliance training, and (3) all large scale training, including but not limited to trainings at or in connection with the meetings set forth on Schedule A-1E and, if
needed, any launch or new product training. VCS is responsible for providing training aids and materials only with respect to: VCS employee specific training, e.g., HR policies, expense mgmt, etc., Fleet, Health Care Compliance, and PDMA/Sample
Accountability. (i.e., training materials for first four items in the above chart). 
 All training in the above table shall be conducted by a
VCS representative selected by CLIENT who is dedicated full-time to the training of the VCS Field Force (the “VCS Trainer”). The VCS Trainer shall be certified on each Product for which there is any Product-specific training.

 MEETINGS 
 The
Services provided under this Agreement include the training and sales meeting activities of the Sales Representatives, District Managers, Project Manager, and National Sales Director listed in Schedule A-1E to this Agreement, as the same may
be amended from time to time with the prior written approval of CLIENT. 

 STRATEGIC DIRECTION AND MANAGEMENT OF THE FIELD FORCE 

CLIENT, through its regional business directors, will provide strategic direction to the VCS Field Force through the District Managers. In
this way, CLIENT shall retain sole responsibility for the formulation and implementation of CLIENT’s marketing and sales strategies. CLIENT shall not, however, have any employment supervisory authority over the VCS Field Force. CLIENT is solely
responsible for acts or omissions of its employees. 
 PERFORMANCE 
 In the event that CLIENT reasonably believes that a Sales Representative, District Manager, Project Manager or National Sales Director has violated any applicable Law or policy, CLIENT shall so notify VCS
and VCS shall, subject to applicable Law, immediately remove such person from providing Services to CLIENT under this Agreement. 
 In the event CLIENT believes that a Sales Representative, District Manager, Project Manager or National Sales Director has failed to provide satisfactory service to CLIENT, CLIENT shall give written
notice to VCS indicating that a failure to provide satisfactory service has occurred and VCS shall, subject to compliance with applicable Law, *** 
 REPRESENTATIONS AND UNDERTAKINGS 
 In connection with this Schedule A-1:

 a. VCS represents and undertakes: 
 i. that neither VCS nor any Person employed by VCS in connection with any work to be performed for or on behalf of CLIENT has been debarred under Section 306(a) or (b) of the Federal Food, Drug
and Cosmetic Act, and that no debarred person will in the future be employed by VCS in connection with any work to be performed for or on behalf of CLIENT. If at any time after execution of this Agreement, VCS becomes aware that VCS or any Person
employed by VCS in connection with any work to be performed for or on behalf of CLIENT shall become or shall be in the process of being debarred, VCS shall so notify CLIENT at once and remove such Person from providing Services to CLIENT under this
Agreement. 
 b. VCS will: 
 i. cause each VCS Sales Representative to make Calls in a professional manner, consistent with the applicable policy and procedure manual, on Target Prescribers and to present only information about the
Products which is consistent with the Product Literature. VCS shall not and shall not permit the VCS Sales Representatives to add, delete or modify claims of efficacy or safety of the Products, nor make any changes (including underlining or
otherwise highlighting any language or adding any notes thereto) in the Product Literature. VCS shall use and shall permit the VCS Sales Representatives to use only the Product Literature provided by CLIENT. Under no circumstances shall VCS develop,
create, or use any other promotional material or literature or alter Product Literature provided by CLIENT. VCS shall immediately cease the use of any Product Literature when instructed to do so by CLIENT. VCS shall use the Product Literature only
for the purposes of this Agreement. All copyright and other intellectual property rights therein shall remain vested in CLIENT or (as same relates to VOLTAREN®) Novartis, as applicable. 

 ii. use commercially reasonable efforts to replace any VCS Sales Representative terminated
by it within no more than *** (***) days of the date of such termination. 
 iii. As more fully described in
the Agreement, and without limiting the provisions of Section 6.4 of the Agreement, inform CLIENT promptly of any reports of any adverse occurrence involving a Product of which VCS becomes aware or of any information VCS shall receive
regarding any threatened or pending action by any Governmental Authority which may affect a Product. VCS shall, at the request of CLIENT, cooperate with CLIENT and Novartis (as relates to VOLTAREN®) in formulating a response regarding any such action. 
 c. CLIENT will: 
 i. provide VCS with all Product Literature useful to facilitate
the Detailing of the Products. 
 ii. inform VCS promptly of any changes that CLIENT believes are necessary or appropriate in
the Product Literature or in information concerning the Products in order to be in compliance with all applicable federal and state Laws. 
 iii. timely respond to any inquiry concerning a Product from any licensed practitioner and directed to VCS. 
 STATUS OF MEMBERS OF THE VCS FIELD FORCE 
 VCS officers, agents and employees are
independent from all control by CLIENT, except as to how they represent or characterize the Products when Detailing the Products. 
 They are not now nor will they in the future be considered employees of CLIENT or as eligible for any CLIENT employee benefits or compensation as a result of being employed by VCS to carry out VCS’
obligations under this Agreement. 

 SCHEDULE A-1A 
 PRODUCTS AND COMPETING PRODUCTS 

“Products” means VOLTAREN®, LIDODERM®, FROVA®, OPANA® ER, FORTESTA®, and any
additional products added by CLIENT to be Detailed by the Sales Representatives pursuant to this Agreement. 
 The Products
shall be promoted by VCS under trademarks owned by or licensed to CLIENT and the CLIENT has all lawful authority necessary to market and sell the Products in all geographic regions where the Products are to be promoted under this Agreement to which
this Schedule is attached. This Agreement does not constitute a grant to VCS of any property right or interest in the Products or the trademarks owned by or licensed to CLIENT or an Affiliate of CLIENT and/or any other intellectual property rights
that CLIENT owns now or in the future. VCS recognizes the validity of and the title of CLIENT to all of CLIENT’s owned or licensed trademarks, trade names and trade dress in any country in connection with the Products, whether registered or
not. CLIENT represents to VCS that, to its knowledge, neither those trademarks, trade names and trade dress nor the promotion of the Products by VCS infringes on any intellectual property right of any other Person. 

All information, data, writings, inventions and other work products, in any form whatsoever, both tangible and intangible, developed as a
result of VCS’ performance of the Services, including, without limitation, the Product Literature and all information gathered or developed by the Sales Representatives in the course of the Services (collectively, the
“Works”), shall be considered works made for hire pursuant to the Copyright Act of 1976 (if applicable), and/or shall be the sole and exclusive property of CLIENT. CLIENT shall be the sole owner of all the rights to such
Works in any form and in all fields of use known or hereafter existing. Notwithstanding the foregoing, intellectual property owned by or licensed to VCS which is used by VCS to develop any Works, shall remain the property of VCS (the
“Components”). CLIENT agrees not to assert against VCS and its licensees any ownership interest in the Components. Notwithstanding the foregoing, CLIENT shall have a non-exclusive, irrevocable, perpetual, non-transferable
(except to Affiliates and to other Persons CLIENT transfers or authorizes to use the Works), worldwide, royalty-free license to use such Components in conjunction with the Works. Upon the termination of this Agreement, VCS shall return to CLIENT all
Works. CLIENT shall own and be entitled to retain all reports, including Call Reports, produced by VCS under this Agreement. However, VCS shall retain all rights in and to the design and formatting of such reports, except formatting of report forms
provided by CLIENT to VCS. 
 “Competing Products” means the competing products listed on the following
chart: 
  

			
	 Product
	 	 Competing Products

	
LIDODERM®

	 	***
	
FROVA®

	 	***
	
OPANA®
ER
	 	***
	
VOLTAREN®
Gel
	 	***
	
FORTESTA®

	 	***

 SCHEDULE A-1C 
 PREFERRED HIRING PROFILE 
 VCS SALES REPRESENTATIVE 

 

	 Recruiting Profile:  
	Four Year Degree Minimum (preferred majors in sciences, business, and healthcare). 

  

	 	Minimum of two (2) years of previous specialty Pharma sales, biotech sales or medical device sales, including strong results-oriented technical sales experience. Experience preferred in the
areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Hospitals, supportive Oncology, Orthopedic audience and key practices, and/or other related fields. 

 

	 	Proven experience launching products. 

  
 - vii -

 SCHEDULE A-1C 
 PREFERRED HIRING PROFILE 
 VCS FIELD FORCE DISTRICT MANAGER 

 

	 Recruiting Profile:  
	Four (4) Year Degree Minimum (preferred majors in sciences, business, and healthcare). 

  

	 	Minimum of three (3) years of previous specialty Pharma sales, biotech or med device sales. 

  

	 	Minimum three (3) years of industry leadership and direct sales people management experience. 

  

	 	Pain experience is preferred. 

  
 - viii -

 SCHEDULE A-1D 
 NEW HIRE INFORMATION PACKAGE 
 All new hires shall receive CLIENT’s
Sample Accountability Policies and Procedures, Product Literature and training materials before training meetings or other training. CLIENT shall designate any additional materials. 

  
 - ix -

 SCHEDULE A-1E 
 MEETINGS 
 New hire training meetings: VCS to hold as needed, per hiring schedule.

 Three Plan of Action meeting per year ***. 
 Such other planned meetings as CLIENT sales representatives selling any Products are required to attend, including a National Sales Meeting. 
 For clarification, travel and related expenses for VCS for all of the above meetings, shall, without duplication, be either (1) ***, or (2) ***. 

  
 - x -

 SCHEDULE A-1F 
 VCS FIELD FORCE INFORMATION REPORT 
  

									
	Name	 	Title	 	Address	 	Territory	 	Start Date
					
		 	(Sales Representative/
District Manager)	 		 		 	

  
 - xi -

 SCHEDULE A-2 
 SCOPE OF SERVICES 
 SAMPLING OF PRODUCTS TO TARGETS 

General 
 As more fully
described in this Agreement, VCS shall cause the VCS Field Force to distribute samples of the Products to Target Prescribers as part of the Detailing and promotion activities of the VCS Field Force, utilizing and in compliance with CLIENT’s
Sample Accountability Policies and Procedures (as updated by CLIENT from time to time), and otherwise with applicable federal and state Law and regulations, including “PDMA.” CLIENT will provide VCS with CLIENT’s Sample Accountability
Policies and Procedures. VCS will review CLIENT’s Sample Accountability Policies and Procedures prior to implementation to assure that VCS is in compliance with said policies and procedures. 

Sample Distribution 

CLIENT shall make Product samples available to the VCS Field Force at CLIENT’s discretion and expense for use by the VCS Field Force
in Detailing Products in accordance with this Agreement. CLIENT shall determine the quantities and types of samples to be made available to the VCS Field Force. CLIENT shall or shall cause its Distribution Agent to ship such samples to the VCS Sales
Representatives. The VCS Sales Representatives shall store, handle and transport Product samples in accordance with CLIENT’s Sample Accountability Policies and Procedures. 

VCS shall cause the VCS Field Force to store any samples of the Products in compliance with CLIENT’s Sample Accountability Policies
and Procedures and otherwise with all applicable legal requirements, including, without limitation, the PDMA and all applicable federal, state, and local Laws governing the marketing, promotion, and sampling of pharmaceutical products that can only
be sold with a prescription by a Professional. VCS shall be responsible to secure appropriate physical space (including temperature-controlled storage space) for the storage of all samples. VCS shall at all times cause the VCS Field Force to store
and maintain the samples in the designated space. 
 CLIENT shall be responsible for the shipment of samples directly or through
the Distribution Agent to the VCS Sales Representatives. This responsibility shall include design of a delivery verification system and of documentation, which will allow confirmation of each shipment delivered. 

VCS will receive a copy of all documents confirming shipments of samples to the VCS Sales Representatives, whether by CLIENT or the
Distribution Agent. VCS will, in all cases, reconcile the receipt of samples by each VCS Sales Representative with the samples shipped to that VCS Sales Representative, based upon the shipping records provided to it and acknowledgements of delivery
provided by the VCS Sales Representatives. All discrepancies between the sample shipping records and the acknowledgement of delivery by the VCS Sales Representatives shall be investigated by VCS. Upon conclusion of the investigation by VCS, any
confirmed discrepancy must be reported to CLIENT pursuant to the procedure as described below under “Notification to CLIENT of FDA Reportable Events,” subsection Samples Lost in Transit. 

  
 - xii -

 CLIENT shall be responsible to ensure that the Distribution Agent is compliant with all
applicable federal and state Laws, including the PDMA and the regulations of the FDA. VCS shall be responsible to ensure that any third party vendor that provides any verification services referred to in the previous paragraph is compliant with all
applicable federal and state Laws, including the PDMA and the regulations of the FDA. If VCS determines that such third party vendor is not compliant with all applicable federal and state Laws, including the PDMA and the regulations of the FDA, VCS
shall notify CLIENT within forty-eight (48) hours. 
 Sample Accountability 

Accountability Training 
 The Parties recognize that such a sampling program will require incremental training in addition to its new hire training in sample accountability. VCS, with the assistance of CLIENT, will provide all
training for Sales Representatives and District Managers, which addresses sampling matters. Upon completion of training, VCS shall administer to its Field Force the required sampling program examination, as agreed to by CLIENT, and VCS shall
collect signed Sample Accountability Acknowledgement Forms from all Field Force members. Prior to Sales Representatives receiving their first sample shipment, VCS shall collect Sample Storage Location Forms from all VCS Sales Representatives. VCS
must also send confirmation that all new Sales Representatives have completed all necessary exams and paperwork prior to receiving their first sample shipment. Should VCS and/or CLIENT determine that follow-on training is necessary in the future,
VCS will be responsible for the reasonable costs associated with such follow-on training. 
 Monthly Sample Reconciliation

 VCS shall comply with the requirements of CLIENT’s Sample Accountability Policies and Procedures as it relates to VCS
Sales Representative monthly sample reconciliation. VCS shall provide CLIENT monthly summary reports of sample inventory reconciliations on the tenth business day of the month for the prior month. 

Sample Inventory Audits 
 VCS shall conduct a security and audit program that is consistent with CLIENT’s Sample Accountability Policies and Procedures and otherwise includes allowance for all of: random, for cause and
periodic physical inventories of samples delivered to the VCS Sales Representatives consistent with the PDMA and applicable regulations of the FDA (including those adopted under the FDA Modernization Act of 1997). 

Prescriber Signature Verification Program 
 VCS shall conduct a prescriber signature verification program that is consistent with CLIENT’s Sample Accountability Policies and Procedures. 

State License Validation 
 CLIENT is responsible for the validation of State License information for the lists of Prescribers utilized by the VCS Sales Representatives and all costs associated therewith. 

  
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 Returns 
 Sample Distribution Vendor shall be responsible for confirming all returns of samples by VCS or the VCS Field Force. Sample Distribution Vendor will provide VCS with a report of sample returns on a weekly
basis. The Parties recognize that VCS will reconcile sample data and account for samples based (in part) on the return confirmations provided by CLIENT. CLIENT shall not remove, destroy or otherwise impair the availability of the returned samples
until either VCS confirms the return of samples in the quantities reported by the VCS Field Force or if VCS has not begun such confirmation after the passage of thirty (30) days following notice to VCS. VCS is responsible for entering
terminated representatives’ returned samples into the SFA system, if necessary, and must perform a Closeout Inventory Count of terminated sales representatives within thirty (30) days of termination. 

Sample Accountability Reporting 
 VCS shall provide a Monthly Sample Accountability Summary Report to CLIENT which includes, but is not limited to, data related to: 

 

	 	•	 	 Annual Audits - schedule for completion will be through calendar year as reasonable and agreed upon with CLIENT. 

 

	 	•	 	 For-Cause Audits 

  

	 	•	 	 Quarterly Sample Inventory Reconciliation 

  

	 	•	 	 Monthly Sample Inventory Reconciliation 

  

	 	•	 	 New Hire Weekly Sample Inventory Reconciliation 

  

	 	•	 	 SFA Synchronization Statistics 

  

	 	•	 	 Sales Representative Terminations 

  

	 	•	 	 Sample Shipment Discrepancies - transfers and returns 

 

	 	•	 	 Prescriber Signature Verification Results 

  

	 	•	 	 Theft, Loss, or Return of Product 

 VCS and CLIENT will work together to define the details of the Monthly Sample Accountability Summary Report 
 Notification to CLIENT of FDA Reportable Events 
 Upon VCS’ discovery
that: (i) any Product samples have been stolen, lost in transit, or that there is a Significant Loss of samples or (ii) any sample documents have been falsified, VCS shall report this information to CLIENT in the following manner.

  
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 Samples Lost in Transit 

Within twenty-four (24) hours of confirmation of samples lost in transit, VCS shall provide a written report of such loss to CLIENT.
The written report of samples lost in transit shall include: (1) Sales Representative name, (2) Product name, (3) Quantity of Product, and (4) explanation of circumstances surrounding the loss. 

Upon receipt of the written report from VCS, CLIENT reserves the right to contact VCS directly if additional information is required.
CLIENT shall then be responsible for reporting the loss to the FDA (including both five (5) day notice and thirty (30) day follow-up notification). 
 Significant Loss of Drug Samples 
 CLIENT shall establish through a
documented rationale the following: (1) a corporate loss threshold - value of samples as a loss as units, percent or both for which the VCS Sales Representative is required to provide a written explanation to explain the loss when this value
has been met or exceeded; (2) a significant loss threshold - value of samples lost as units, percent or both for which the VCS Sales Representative is reported to CLIENT (“Significant Loss”). The Significant Loss
threshold shall be greater than or equal to the corporate loss threshold. While the latter shall be used by VCS to require an explanation from VCS Sales Representatives during reconciliation, the former is used by VCS to identify VCS Sales
Representatives that meet or exceed this value at the completion of the reconciliation process and to report those VCS Sales Representatives to CLIENT in the manner as described in the following paragraph. 

CLIENT shall be responsible for determining whether a Significant Loss of drug samples has occurred under the PDMA and regulations of the
FDA, based upon CLIENT’s Loss Threshold. Within twenty-four (24) hours of discovery by VCS Regulatory that a Significant Loss has occurred, VCS shall provide a written report of the Significant Loss to CLIENT. The written report of the
Significant Loss shall include: (1) Sales Representative name, (2) Product name, (3) Quantity of Product, (4) percentage of drug sample inventory lost, and (5) explanation of circumstances surrounding the Significant Loss
and subsequent investigation. 
 Upon receipt of the written report from VCS, CLIENT reserves the right to contact VCS directly
if additional information is required. CLIENT shall then be responsible for reporting the Significant Loss to the FDA (including both five (5) day notice and thirty (30) day follow-up notification). 

Theft of Drug Samples 
 CLIENT shall be responsible for determining whether a theft of drug samples has occurred. Within twenty-four (24) hours of discovery of a theft by VCS Regulatory that a theft has occurred, VCS shall
provide a written report of the theft to CLIENT. The written report of the theft shall include: (1) Sales Representative name, (2) Product name, (3) Quantity of Product, and (4) explanation of circumstances surrounding the theft
of drug samples (including the police report, if available). 
 Upon receipt of the written report from VCS, CLIENT reserves the
right to contact VCS directly if additional information is required. CLIENT shall then be responsible for reporting the theft to the FDA (including both five (5) day notice and thirty (30) day follow-up notification). 

  
 - xv -

 Falsification of Sample Documents 

CLIENT shall be responsible for determining whether sample documents have been falsified. Within twenty-four (24) hours of discovery
by VCS Regulatory that sample documents have been falsified, VCS shall provide a written report of the falsification of sample documents to CLIENT. The written report of the falsification of sample documents shall include: (1) Sales
Representative name, (2) summary of the investigation conducted, and (3) disciplinary/corrective action taken. 
 Upon
receipt of the written report from VCS, CLIENT reserves the right to contact VCS directly if additional information is required. CLIENT shall then be responsible for reporting the falsification of sample documents to the FDA (including both five
(5) day notice and thirty (30) day follow-up notification). 
 Record Retention and Retrieval 

VCS shall provide CLIENT access to any requested records within twenty-four (24) hours following CLIENT’s written request.

 Recalls 
 VCS
shall maintain such traceability of records at the product code level on samples of the Products as may be necessary to permit a recall or field correction of the Products. The decision to conduct and the right to control a recall shall be solely
CLIENT’s. VCS shall cooperate fully with CLIENT in connection with any recall efforts affecting the Products. 

  
 - xvi -

 SCHEDULE B 
 COMPENSATION - FEES PAYABLE TO VCS 
 I. Reconciled Pass-through Expenses 

VCS shall invoice CLIENT monthly for all fees and costs payable by CLIENT for Services as set forth in the Budget included as Schedule
B-Y, and shall bill to CLIENT Reconciled Pass-through Expenses, which shall include: 
  

	 	•	 	 *** 

  

	 	•	 	 *** 

  

	 	•	 	 *** 

  

	 	•	 	 District Manager Bonuses (plus applicable employer portion of taxes) 

 

	 	•	 	 Sales Representative Bonuses (plus applicable employer portion of taxes) 

 

	 	•	 	 Sales Representative travel subject to compliance with Client travel policies as amended from time to time 

 

	 	•	 	 Direct Marketing Expense (DME) Funds in accordance with specified budget 

 

	 	•	 	 Ordinary and reasonable office expenses 

  

	 	•	 	 *** 

  

	 	•	 	 *** 

  

	 	•	 	 *** 

Reconciled Pass-through Expenses are subject to the provisions of Section 4.3 of the Agreement. 

II. Fixed Management Fee and At-Risk Management Fee 
 *** 

  
 - xvii -

 SCHEDULE B-Y 
 BUDGET 
 *** 

  
 - xviii -

 SCHEDULE C 
 INSURANCE REQUIREMENTS 
 VCS shall maintain the following insurance during
the Term of this Agreement to which this Schedule is attached: 
  

			
	Comprehensive General Liability with limits of at least:	  	 $1 million/each occurrence
 $2
million/aggregate annual limit

		
	 Completed operations
	  	$2 million/aggregate annual limit
		
	 Deductible or SIR
	  	up to $250,000
		
	Errors and Omissions with limits of at least:	  	 $5 million/occurrence
 $5
million/aggregate

		
	 Deductible or SIR
	  	up to $1,000,000
		
	Workers’ Compensation -	  	 Statutory coverage, plus Employer’s Liability Coverage at limits of:

$1,000,000 - Bodily Injury by Accident - Each Accident
 $1,000,000 - Bodily Injury by Disease - Each Employee
 $1,000,000 - Bodily
Injury by Disease - Policy Limit

		
	Automobile Liability Insurance with limits of at least:	  	$1 million/each accident (combined single limit)
		
	Excess Liability	  	 $5,000,000/each occurrence

$5,000,000/aggregate

		
	Excess Liability coverage shall “follow form” and schedule the Comprehensive General Liability, Employers Liability and Automobile Liability coverages as underlying
coverage.	  	

 VCS will provide CLIENT with evidence of VCS’ insurance. VCS shall cause its carrier to name CLIENT
as an additional insured as its interests may arise under this Agreement under VCS’ General Liability, Auto Liability and Excess Liability insurance policies, and will provide to CLIENT at least thirty (30) days’ prior written notice
of any change, non-renewal or cancellation to the VCS’ insurance program. All of VCS’ insurance policies (except Errors and Omissions) shall contain a Waiver of Subrogation in favor of CLIENT. 

  
 - xix -

 CLIENT: 
 CLIENT shall maintain the following insurance or self- insurance during the Term of this Agreement to which this Schedule is attached: 

 

			
	Comprehensive General Liability -	  	 $1 million/each occurrence
 $2
million/general aggregate

	 Deductible or SIR
	  	up to $50,000
		
	Umbrella Liability -	  	 $5 million/each occurrence
 $5
million/aggregate

		
	Product Liability -	  	 $25 million/each occurrence

$25 million/aggregate

		
	Automobile Liability Insurance -	  	$1 million/each accident (combined single limit)

  
 - xx -

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