Document:

<PAGE>

                                                              EXHIBIT 10.58

                 SEPARATION AGREEMENT AND MUTUAL GENERAL RELEASE

THIS SEPARATION AGREEMENT AND MUTUAL GENERAL RELEASE (the "Agreement") is made
March 13, 2001 ("Effective Date") by and between Scott Thompson ("Employee") and
TeleTech Holdings, Inc., its parents, subsidiaries, affiliates and each of their
successors, assigns, directors and officers (collectively "the Company").

     A.   For a period until the Effective Date Employee has been employed by
          Company as Chief Executive Officer, President, and member of the Board
          Of Directors (the "Employment").

     B.   Company and Employee wish to resolve any disputes and settle all
          claims between them. Therefore, except as otherwise provided in this
          Agreement, and without admission of any liability, fact, claim or
          defense by either party, the purpose of this Agreement is to bring any
          controversies between them to an end and to fully settle and release
          any claims arising from the Employment or Employee's separation
          therefrom, and any other matters between Employee and Company.

     For all of these reasons, the parties enter into this Agreement.

NOW, THEREFORE, in consideration of the mutual promises and agreements set forth
below, the parties agree as follows:

1.   Conditioned upon the delivery of this Agreement, executed by Employee and
     Company:

     (a)  On the Effective Date, Employee voluntarily resigns from the
          Employment and therefore the Employment shall terminate on that date.
          Moreover, the Employment Agreement dated October 1999 between Employee
          and Company shall terminate by mutual consent on the Effective Date.

     (b)  Company acknowledges its obligation to pay Employee all regular wages,
          unused vacation pay, if any, and benefits accrued as of the Effective
          Date in accordance with the Company's practice. Participation in any
          pension plan shall terminate on the Effective Date. The terms of each
          respective insurance program and/or pension plan shall govern
          Employee's rights thereunder after termination of employment.

     (c)  As severance:

          (i)  On September 12, 2002, and conditioned upon Employee's compliance
               with all terms of this Agreement and the Agreement to Protect
               Confidential Information, Assign Inventions, and Prevent Unfair
               Competition and Unfair Solicitation, dated October 2, 1999
               between Employee and Company ("Confidentiality Agreement") (x)
<PAGE>

               Company shall cancel and forgive the entire unpaid principal
               balance, interest, charges, and fees on that certain Promissory
               Note held by Company, made by Employee, dated January 15, 2001,
               in the original principal amount of $500,000; and (y) Company
               shall cancel and forgive Employee's indebtedness to Company of
               approximately $300,000.00, inclusive of any interest, fees or
               charges representing Employee's tax liability paid by Company and
               resulting from Company's forgiveness of that certain Promissory
               Note held by Company, made by Employee, dated October 18, 1999,
               in the original principal amount of $900,000. However, Employee
               shall remain liable for any tax consequences resulting from
               Company's forgiveness, pursuant to this Agreement, of the amounts
               in subparagraphs (x) and (y), above. Employee agrees that
               TeleTech's forgiveness of the indebtedness in subparagraphs (x)
               and (y), above ("indebtedness") gives rise to a tax withholding
               obligation on the part of Company, and that any bonus to which
               Employee might otherwise be entitled for the Year 2000 shall be
               deemed offset by the indebtedness and no bonus will be paid to
               Employee;

          (ii) Company will provide to Employee the medical and insurance
               benefits he was receiving during his employment, for a period of
               12 months following the Effective Date, at which time Employee
               shall become eligible for COBRA benefits;

         (iii) Company shall pay Employee his salary, subject to applicable
               taxes and withholding, for a period of nine months from the
               Effective Date. Employee shall not be entitled to any bonus
               associated with such salary.

     (d)  On the Effective Date, all of Employee's options to purchase Company
          stock, whether vested or unvested, shall forfeit to Company.

     (e)  Within seven (7) days of the Effective Date, Employee shall pay
          Company $18,000.00 and return any Company documents in his possession.

     (f)  Employee acknowledges and agrees that he shall not be eligible for, or
          entitled to receive and therefore releases and waives any claim for,
          compensation from Company (including but not limited to base pay,
          salary, commissions, bonuses, stock or stock options, employment
          benefits (including medical or insurance benefits), unemployment
          benefits or vacation pay except as set forth in paragraph 1 of this
          Agreement and all of its subparagraphs.

                                       2
<PAGE>

2.   (a)  Excluding only compliance with this Agreement, and excluding
          Employee's rights to indemnity as an officer and director of Company
          under the Articles of Incorporation or Bylaws of Company, in
          consideration of the mutual promises in this Agreement, Employee, on
          behalf of himself, his spouse, and any dependents, heirs, executors,
          administrators and assigns, hereby releases and discharges Company,
          its shareholders, officers, directors, partners, employees, agents,
          predecessors, successors and assigns (collectively, "Releasees") from
          any rights, claims, damages, attorneys' fees and costs, of any kind or
          nature, whether known or unknown, which Employee ever had or now has
          against Releasees by reason of any actual or alleged act, omission,
          practice or other matter from the beginning of time through the
          Effective Date, including, but not limited to, claims arising from or
          relating to the Employment or separation therefrom. Moreover,
          excluding only compliance with this Agreement, Company hereby releases
          and discharges Employee from any rights, claims, damages, attorneys'
          fees and costs, of any kind or nature, whether known or unknown, which
          Company ever had or now has against Employee by reason of any actual
          or alleged act, omission, practice or other matter from the beginning
          of time through the Effective Date, including, but not limited to,
          claims arising from or relating to the Employment or separation
          therefrom. Notwithstanding anything to the contrary herein, Company
          shall not assert any claim against Employee for gross negligence,
          willful misconduct or criminal conduct of Employee, except in such
          instance and to the extent such claims are first asserted against
          Company by a third party. The matters that are the subject of the
          release contained in this paragraph 2 are referred to collectively as
          the "Released Matters."

     (b)  Without limiting the generality of the foregoing, and subject to
          paragraph 2(a) above, this Agreement is intended to and shall release
          Releasees and Employee from claims arising from or relating to: (1)
          any state, local/municipal, or federal labor or employment laws,
          regulations or orders, including, but not limited to the Civil Rights
          Act of 1870, 42 U.S.C. Section 1981; the Civil Right Act of 1871, as
          amended, 42 U.S.C. Section 1983; Title VII of the Civil Rights Act of
          1964, as amended, 42 U.S.C. Section 2000, ET SEQ.; the Civil Rights
          Act of 1991; the Americans with Disabilities Act of 1990, 42 U.S.C.
          Section 12101, ET SEQ.; the Family and Medical Leave Act of 1993, 29
          U.S.C. Section 2612, ET SEQ.; the Employee Retirement Income Security
          Act of 1974, as amended, 29 U.S.C. Section 1001, ET SEQ.; and the Age
          Discrimination in Employment Act, as amended (2) any state,
          local/municipal or federal wage and hour laws, regulations or orders,
          including but not limited to, all claims for wages, commissions,
          bonuses, stock options, vacation, severance, unemployment compensation
          benefits, fees, benefits or other

                                       3
<PAGE>

          sum of money or thing of value; (3) all common law claims based on
          tort or breach of contract or other theory of recovery (however
          Company shall not release Employee for claims of gross negligence,
          willful misconduct or criminal conduct by Employee in such instance
          and to the extent such claims are first asserted against Company by a
          third party), and (4) any claims for attorneys' fees (whether based on
          contract, statute or common law).

     (c)  The parties agree that because they wish to resolve their disputes,
          and to forever settle any claims that they may have between them, this
          release is to be broadly construed, and any exceptions to the release
          are to be narrowly construed.

     (d)  Employee and Company expressly agree that he or it has not and shall
          not institute, commence, prosecute or otherwise pursue any lawsuit,
          administrative charge, or other proceeding, action, complaint, claim,
          or grievance against Employee or Company, as the case may be, with any
          administrative, state, local/municipal, federal or governmental
          entity, agency, board or court, with respect to any facts, events or
          incidents that occurred or allegedly may have occurred up to and
          including the Effective Date in connection with matters released by
          this Agreement. Employee and Company further agree that he or it will
          cause to be withdrawn or dismissed with prejudice any lawsuit,
          administrative charge, or other proceeding, action, complaint or
          grievance that has been filed prior to the Effective Date.

3.   IMPORTANT NOTICE: EMPLOYEE'S FURTHER RELEASE AND WAIVER OF AGE
     DISCRIMINATION IN EMPLOYMENT ACT CLAIMS. Employee understands and
     acknowledges that:

     (a)  In signing this Agreement, the parties also intend that Employee, on
          behalf of himself, his spouse, and any dependents, heirs, executors,
          administrators and assigns, waive and release any claims, damages,
          attorneys' fees and costs, of any kind or nature, whether known or
          unknown, which Employee ever had or now has against Releasees under
          the Age Discrimination in Employment Act, as amended, 29 U.S.C.
          Section 621 ET SEQ. ("ADEA"). Thus, in signing this Agreement,
          Employee is releasing and waiving all rights to sue the Company under
          the ADEA for claims relating to, or arising from, events before the
          execution of this Agreement, including claims related to the
          Employment and its separation.

     (b)  Employee is advised and understands that he may consult with an
          attorney of his choice prior to executing this Agreement;

                                       4
<PAGE>

     (c)  Employee has at least 45 days to consider release of ADEA claims. In
          the event that Employee should decide to execute this Agreement in
          fewer than 45 days, he has done so after the opportunity to consult
          with his attorney of choice, and understanding that he has been given
          and declined the opportunity to consider this Agreement for a full 45
          days;

     (d)  Employee may revoke his release of ADEA claims at any time during the
          7 days following the date this Agreement is executed (the "Revocation
          Effective Period"). Employee's release of ADEA claims shall not be
          effective or enforceable until the first day following the Revocation
          Effective Period. In the event that Employee exercises his right to
          revoke the release of ADEA claims, his waiver and release of ADEA
          claims shall be void, AND THIS AGREEMENT AT COMPANY'S OPTION MAY BE
          CANCELLED; and

     (e)  Unless Employee delivers to Company written notice of revocation
          within the Revocation Effective Period, no revocation shall have
          occurred and the release of ADEA claims shall be conclusively final,
          binding and irrevocable for all purposes whatsoever.

4.   Employee and Company acknowledge that there may be a risk that subsequent
     to the execution of this Agreement he or it may incur or suffer damage,
     loss or injury to person or property which in some way may allegedly arise
     out of or relate to the Released Matters, but which is or are unknown or
     unanticipated at the time of the execution of this Agreement. Employee and
     Company specifically assume such risk and agree that this Agreement and the
     releases contained herein shall and do apply to all unknown or
     unanticipated results of any and all Released Matters, as well as those
     currently known or anticipated.

5.   Employee agrees that as part consideration for this Agreement, he will
     provide all reasonable assistance requested by the General Counsel's office
     with legacy litigation involving Company matters, if any, on which Employee
     was or has been involved, including but not limited to the dispute between
     Company and Motorola. Company will reimburse Employee's reasonable and
     actual out-of-pocket expenses associated with this assistance.

6.   (a)  Employee further represents and warrants that he has no personal
          knowledge or information regarding:

          (i)  any negligently or intentionally wrongful or illegal act of or
               taken by the Releasees or any of them;

          (ii) any negligently or intentionally wrongful or illegal omission by
               the Releasees or any of them;

                                       5
<PAGE>

         (iii) any act, omission or conduct which could give rise to breach of
               contract by the Releasees or any of them;

          (iv) the unenforceability of any agreement to which the Releasees or
               any of them is a party; or

          (v)  any improper, wrongful or unfair discrimination or harassment
               against any person or entity by the Releasees or any of them.

     (b)  Company represents and warrants that other than the indebtedness
          referenced in paragraph 1(c)(i) and 1(e) herein, it has no knowledge
          or information that Employee has any other indebtedness to Company in
          the form of loans evidenced by promissory notes.

7.   Employee and Company agree that this Agreement shall not in any way be
     construed as an admission of wrongdoing by any party hereto, but to the
     contrary, represents a compromise of potential disputed claims.

8.   Employee further agrees that he will continue to be bound by and will
     comply with all of the provisions of this Agreement and the Confidentiality
     Agreement. For the avoidance of doubt, litigation of any dispute arising
     from this Agreement shall be governed by paragraph 17 of this Agreement.
     Litigation of any dispute arising from the Confidentiality Agreement shall
     be governed by paragraph 9 of the Confidentiality Agreement.

9.   Employee further acknowledges and agrees that should he breach any terms of
     this Agreement or the Confidentiality Agreement, Employee shall forfeit any
     and all rights he has or may have to loan or debt forgiveness, salary,
     benefits or other consideration as set forth in paragraph 1 of this
     Agreement.

10.  Without limiting the foregoing, and in addition thereto, neither Employee
     nor any representative of Employee will reveal any information relating to
     the terms of this Agreement or any confidential or proprietary matters
     disclosed to him during the Employment.

11.  (i)  Company agrees that no TeleTech Executive Officer and no member of the
     TeleTech Board of Directors shall defame or disparage Employee. In any
     press release issued to the public concerning the termination of Employee's
     employment with Company, Company shall state substantially as follows:
     "Scott Thompson, former CEO of TeleTech, has resigned his positions with
     TeleTech effective March 13, 2001." Upon receiving reference requests
     directed to Company's human resources department, TeleTech shall provide to
     any future potential employers or other third parties no information other
     than Employee's most recent position and title and level of compensation,
     unless otherwise

                                       6
<PAGE>

     requested by Employee or required by law. The parties agree that damages
     for breach of this paragraph are difficult to ascertain with certainty and,
     therefore, agree that the best and actual damages for each violation of
     this paragraph by TeleTech will be $200,000. (ii) Employee agrees that he
     shall not defame or disparage Company, its Directors, Officers or
     employees. Additionally, Employee shall not make or issue public or private
     comment concerning his separation from the Employment, including but not
     limited to comments to securities or industry analysts, shareholders or
     employees of Company, the press, other employers or potential employers. If
     asked to comment on his separation from TeleTech, Employee shall confine
     his response, except as may be required by law, to a statement that
     Employee "resigned or stepped down from his position at TeleTech." The
     parties agree that damages for breach of this paragraph are difficult to
     ascertain with certainty and, therefore, agree that the best and actual
     damages for each violation of this paragraph by Employee will be $200,000
     and Employee shall forfeit any and all rights he has or may have to loan or
     debt forgiveness, as set forth in paragraph 1 of this Agreement.

12.  In making and executing this Agreement, Employee and Company each have made
     such investigation of the facts and the law pertaining to the matters
     described in this Agreement as he or it deems necessary, and neither party
     has relied upon any statement or representation, oral or written, made by
     any other party, or such party's legal counsel, with regard to any of the
     facts involved in any dispute or possible dispute between the parties
     hereto, or with regard to any of their rights or asserted rights, or with
     regard to the advisability of making and executing this Agreement.

13.  Employee and Company hereby each expressly assume the risk of any mistake
     of fact or that the facts ultimately might be other than or different from
     the facts now known or believed to exist. It is the express intention of
     both parties to forever settle, adjust and compromise any and all disputes
     between and among the parties, finally and forever, and without regard to
     who may or may not have been correct in their respective understandings of
     the facts or the law related thereto.

14.  Company and Employee each warrants and represents that it or he has the
     authority to enter into this Agreement as a binding and enforceable
     obligation. Employee further represents and agrees that he has carefully
     read and fully understands all of the provisions of this Agreement, that he
     has been given the opportunity to discuss fully the contents of this
     Agreement with independent counsel of his choice and that he is voluntarily
     entering into this Agreement.

15.  In addition to the acts described in the Agreement to be performed by each
     of the parties, Company and Employee each agrees to perform or cause to be

                                       7
<PAGE>

     performed all further acts and to execute or cause to be executed promptly
     all documents and instruments necessary to give effect to each term of this
     Agreement.

16.  All parties have cooperated in the drafting and preparation of this
     Agreement and it shall not be construed more favorably for or against any
     party.

17.  Employee and Company agree that in the event of any controversy or claim
     arising out of or relating to this Agreement, they shall negotiate in good
     faith to resolve the controversy or claim privately, amicably and
     confidentially. Each party may consult with counsel in connection with such
     negotiations.

     (a)  Excepting only: (1) worker's compensation claims; (2) unemployment
          compensation claims; (3) proceedings to enforce the terms of the
          Confidentiality Agreement; and (4) claims brought under the Colorado
          Wage Act, C.R.S. Sections 8-4-101, ET SEQ., all controversies and
          claims arising from or relating to this Agreement that cannot be
          resolved by good-faith negotiations ("Arbitrable Disputes") shall be
          resolved only by final and binding arbitration conducted privately and
          confidentially in the Denver, Colorado, metropolitan area by a single
          arbitrator who is a member of the panel of former judges that makes up
          the Judicial Arbiter Group ("JAG"); any successor of JAG; or, if JAG
          or any successor is not in existence, any entity that can provide a
          former judge to serve as arbitrator (collectively, the "Dispute
          Resolution Service"). Without limiting the generality of the
          foregoing, the parties understand and agree that this paragraph 17
          shall require arbitration of all disputes and claims that may arise at
          common law, such as breach of contract, express or implied, promissory
          estoppel, wrongful discharge, tortious interference with contractual
          rights, infliction of emotional distress, defamation, or under
          federal, state or local laws, such as the Fair Labor Standards Act,
          the Employee Retirement Income Security Act, the National Labor
          Relations Act, Title VII of the Civil Rights Act of 1964, the Age
          Discrimination in Employment Act, the Rehabilitation Act of 1973, the
          Equal Pay Act, the Americans with Disabilities Act, and the Colorado
          Civil Rights Act. The parties understand and agree that this Agreement
          evidences a transaction involving commerce within the meaning of 9
          U.S.C. Section 2, and that this Agreement shall therefore be governed
          by the Federal Arbitration Act, 9 U.S.C. Sections 1, ET SEQ.

     (b)  Notwithstanding any statute or rule governing limitations of actions,
          any arbitration relating to or arising from any Arbitrable Dispute
          shall be commenced by service of an arbitration demand before the
          earlier of the one-year anniversary of the accrual of the aggrieved
          party's claim pursuant to Colorado law or one year from the Effective
          Date, whichever is

                                       8
<PAGE>

          greater. Otherwise, all claims that were or could have been brought by
          the aggrieved party against the other party shall be forever barred.

     (c)  To commence an arbitration pursuant to this Agreement, a party shall
          serve a written arbitration demand (the "Demand") on the other party
          by certified mail, return receipt requested, and at the same time
          submit a copy of the Demand to the Dispute Resolution Service,
          together with a check payable to the Dispute Resolution Service in the
          amount of that entity's then-current arbitration filing fee; provided
          that in no event shall Employee be required to pay an arbitration
          filing fee exceeding the sum then required to file a civil action in
          the United States District Court for the District of Colorado. The
          claimant shall attach a copy of this Agreement to the Demand, which
          shall also describe the dispute in sufficient detail to advise the
          respondent of the nature of the dispute, state the date on which the
          dispute first arose, list the names and addresses of every current or
          former employee of Company or any affiliate whom the claimant believes
          does or may have information relating to the dispute, and state with
          particularity the relief requested by the claimant, including a
          specific monetary amount, if the claimant seeks a monetary award of
          any kind. Within thirty days after receiving the Demand, the
          respondent shall mail to the claimant a written response to the Demand
          (the "Response"), and submit a copy of the Response to the Dispute
          Resolution Service, together with a check for the difference, if any,
          between the filing fee paid by the claimant and the Dispute Resolution
          Service's then-current arbitration filing fee.

     (d)  Promptly after service of the Response, the parties shall confer in
          good faith to attempt to agree upon a suitable arbitrator. If the
          parties are unable to agree upon an arbitrator, the Dispute Resolution
          Service shall select the arbitrator, based, if possible, on his or her
          expertise with respect to the subject matter of the Arbitrable
          Dispute.

     (e)  Notwithstanding the choice-of-law principles of any jurisdiction, the
          arbitrator shall be bound by and shall resolve all Arbitrable Disputes
          in accordance with the substantive law of the State of Colorado,
          federal law as enunciated by the federal courts situated in the Tenth
          Circuit, and all Colorado and Federal rules relating to the
          admissibility of evidence, including, without limitation, all relevant
          privileges and the attorney work product doctrine. The Commercial
          Arbitration Duties of the American Arbitration Association shall not
          be applied to any arbitration commenced hereunder.

                                       9
<PAGE>

     (f)  Before the arbitration hearing, Company shall be entitled to take a
          discovery deposition of Employee and Employee shall be entitled to
          take a discovery deposition of one Company representative with
          knowledge of the dispute. Upon the written request of either party,
          the other party shall promptly produce documents relevant to the
          Arbitrable Dispute or reasonably likely to lead to the discovery of
          admissible evidence. The manner, timing and extent of any further
          discovery shall be committed to the arbitrator's sound discretion,
          provided that under no circumstances shall the arbitrator allow more
          depositions or interrogatories than permitted by the presumptive
          limitations set forth in F.R.Civ.P. 30(a)(2)(A) and 33(a). The
          arbitrator shall levy appropriate sanctions, including an award of
          reasonable attorneys' fees, against any party that fails to cooperate
          in good faith in discovery permitted by this paragraph 17 or ordered
          by the arbitrator.

     (g)  Before the arbitration hearing, any party may by motion seek judgment
          on the pleadings as contemplated by F.R.Civ.P. 12 and/or summary
          judgment as contemplated by F.R.Civ.P. 56. The other party may file a
          written response to any such motion, and the moving party may file a
          written reply to the response. The arbitrator: may in his or her
          discretion conduct a hearing on any such motion; shall give any such
          motion due and serious consideration, resolving the motion in
          accordance with F.R.Civ.P. 12 and/or a F.R.Civ.P. 56, as the case may
          be, and other governing law; and shall issue a written award
          concerning any such motion no fewer than ten days before any
          evidentiary hearing conducted on the merits of any claim asserted in
          the arbitration.

     (h)  Within thirty days after the arbitration hearing is closed, the
          arbitrator shall issue a written award setting forth his or her
          decision and the reasons therefor. The arbitrator shall not award
          either party an award of its litigation expenses or attorneys' fees on
          any type of claim, regardless of whether or not it is the prevailing
          party. The arbitrator's fees and expenses shall be bourne equally by
          the parties. The arbitrator's award shall be final, nonappealable and
          binding upon the parties, subject only to the provisions of 9 U.S.C.
          Section 10, and may be entered as a judgment in any court of competent
          jurisdiction.

     (i)  The parties agree that reliance upon courts of law and equity can add
          significant costs and delays to the process of resolving disputes.
          Accordingly, they recognize that an essence of this Agreement is to
          provide for the submission of all Arbitrable Disputes to binding
          arbitration. Therefore, if any court concludes that any provision of
          this paragraph 17 is void or voidable, the parties understand and
          agree that the court shall

                                       10
<PAGE>

          reform each such provision to render it enforceable, but only to the
          extent absolutely necessary to render the provision enforceable and
          only in view of the parties' express desire that Arbitrable Disputes
          be resolved by arbitration and, to the greatest extent permitted by
          law, in accordance with the principles, limitations and procedures set
          forth in this Agreement.

     (j)  The parties further agree that any dispute brought under the
          Confidentiality Agreement is governed by paragraph 9 of the
          Confidentiality Agreement.

18.  This Agreement is intended to and shall be binding on an inure to the
     benefit of the parties and their successors and assigns.

19.  This Agreement (including its Attachments, if any) constitutes the entire
     agreement between and among the parties pertaining to the subject matter
     hereof, and the final, complete and exclusive expression of the terms and
     conditions of their Agreement, and may not be amended, mediated or changed
     in any way other than by a written instrument signed by both parties.

20.  This Agreement may be executed in one or more counterparts, including by
     facsimile, all of which taken together shall constitute one agreement.

21.  This Agreement shall be governed by, and construed in accordance with,
     Colorado law, exclusive of its choice of law rules.

22.  No waiver of breach of any of the provisions of this Agreement shall be a
     waiver of any preceding or succeeding breach hereof.

23.  In the event that any clause, provision or paragraph of this Agreement is
     found to be void, invalid or unenforceable, such finding shall have no
     effect on the remainder of this Agreement, which shall continue to be in
     full force and effect. Each provision of this Agreement shall be valid and
     enforced to the fullest extent permitted by law.

                                       11
<PAGE>

                                        EMPLOYEE:

                                        /s/ Scott Thompson
                                        ----------------------
                                        Scott Thompson

                                        COMPANY:

                                        By: /s/ John Simon
                                           --------------------

                                        Its: Vice President
                                            -------------------

                                       12<PAGE>

                                                              EXHIBIT 10.59

                 SEPARATION AGREEMENT AND MUTUAL GENERAL RELEASE

THIS SEPARATION AGREEMENT AND MUTUAL GENERAL RELEASE (the "Agreement") is made
March 12, 2001 ("Effective Date") by and between Larry Kessler ("Employee") and
TeleTech Holdings, Inc., its parents, subsidiaries, affiliates and each of their
successors, assigns, directors and officers (collectively "the Company").

     A.   For a period until the Effective Date Employee has been employed by
          Company as Chief Operating Officer (the "Employment").

     B.   Company and Employee wish to resolve any disputes and settle all
          claims between them. Therefore, except as otherwise provided in this
          Agreement, and without admission of any liability, fact, claim or
          defense by either party, the purpose of this Agreement is to bring any
          controversies between them to an end and to fully settle and release
          any claims arising from the Employment or Employee's separation
          therefrom, and any other matters between Employee and Company.

     For all of these reasons, the parties enter into this Agreement.

NOW, THEREFORE, in consideration of the mutual promises and agreements set forth
below, the parties agree as follows:

1.   Conditioned upon the delivery of this Agreement, executed by Employee and
     Company:

     (a)  On the Effective Date, Employee voluntarily resigns from the
          Employment and therefore the Employment shall terminate.

     (b)  Company acknowledges its obligation to pay Employee all regular wages,
          accrued, unused vacation pay, if any, and benefits in accordance with
          the Company's practice, through and including the Effective Date, less
          offsets, draws, commission payments or advances owed by or previously
          received by Employee. Participation in any pension plan shall
          terminate on the Effective Date. The terms of each respective
          insurance program and/or pension plan shall govern Employee's rights
          thereunder.

     (c)  In exchange for Employee's execution of this Agreement, Company agrees
          to provide other consideration as severance, to which Employee
          otherwise would not be entitled. Specifically: (i) a payment of
          $300,000.00, less ordinary and applicable withholdings, paid in equal
          bi-weekly installments over a twelve (12) month period beginning on
          the Effective Date, PROVIDED, HOWEVER, that if Employee is over 40
          years old, no payments shall be made under subparagraph (i) above,
          until the 7 day revocation period shall have expired as provided in
          Section 3(d) of this Agreement; (ii) Company shall cancel the entire
          unpaid principal balance, interest, charges and fees on that certain
          Promissory Note
<PAGE>

          held by Company, made by Employee, dated April 3, 2000, in the
          original principal amount of $100,000 (the "Note") and the Company
          acknowledges having withheld all amounts related to cancellation of
          the Note; (iii) for a twelve (12) month period beginning on the
          Effective Date, Company shall provide Employee with all medical
          benefits Company provided Employee before the Effective Date
          (Employee's eligibility for COBRA benefits on the Effective Date shall
          be determined by applicable law); (iv) Company shall leave in effect
          all life insurance policies purchased for Employee by Company through
          the date(s) upon which the next premium payment(s) become due, at
          which time Employee shall have the option to continue such policies by
          paying applicable premiums or such policies will expire; and (v)
          Employee shall retain the mobile telephone and personal computer
          previously provided him by Company. However, Employee remains solely
          responsible for, and Company shall not provide, connectivity or other
          services for use of such equipment.

     (d)  Employee acknowledges and agrees that he shall not be eligible for, or
          entitled to receive and therefore releases and waives any claim for,
          compensation from Company (including but not limited to base pay,
          salary, commissions, bonuses, stock or stock options, employment
          benefits (including medical or insurance benefits), unemployment
          benefits or vacation pay except as set forth in paragraph 1 of this
          Agreement and all of its subparagraphs.

2.   (a)  In consideration of the mutual promises in this Agreement, Employee,
          on behalf of himself, his spouse, and any dependents, heirs,
          executors, administrators and assigns, hereby releases and discharges
          Company, its shareholders, officers, directors, partners, employees,
          agents, predecessors, successors and assigns (collectively,
          "Releasees") from any rights, claims, damages, attorneys' fees and
          costs, of any kind or nature, whether known or unknown, which Employee
          ever had or now has against Releasees by reason of any actual or
          alleged act, omission, practice or other matter from the beginning of
          time through the Effective Date, including, but not limited to, claims
          arising from or relating to the Employment or separation therefrom.
          Moreover, Company hereby releases and discharges Employee from any
          rights, claims, damages, attorneys' fees and costs, of any kind or
          nature, whether known or unknown, which Company ever had or now has
          against Employee by reason of any actual or alleged act, omission,
          practice or other matter from the beginning of time through the
          Effective Date, including, but not limited to, claims arising from or
          relating to the Employment or separation therefrom. However, Company
          shall not release Employee from, and this release does not include,
          claims of criminal conduct by Employee, or conduct that constitutes at
          a minimum gross negligence. The matters that are the subject of the
          release contained in this paragraph 2 are referred to collectively as
          the "Released Matters."

                                       2
<PAGE>

     (b)  Without limiting the generality of the foregoing, and subject to
          paragraph 2(a) above, this Agreement is intended to and shall release
          Releasees and Employee from claims arising from or relating to: (1)
          any state, local/municipal, or federal labor or employment laws,
          regulations or orders, including, but not limited to the Civil Rights
          Act of 1870, 42 U.S.C. Section 1981; the Civil Right Act of 1871, as
          amended, 42 U.S.C. Section 1983; Title VII of the Civil Rights Act of
          1964, as amended, 42 U.S.C. 2000, ET SEQ.; the Civil Rights Act of
          1991; the Americans with Disabilities Act of 1990, 42 U.S.C. 12101, ET
          SEQ.; the Family and Medical Leave Act of 1993, 29 U.S.C. 2612, ET
          SEQ.; the Employee Retirement Income Security Act of 1974, as amended,
          29 U.S.C. Section 1001, ET SEQ. ; and the Age Discrimination in
          Employment Act, as amended (2) any state, local/municipal or federal
          wage and hour laws, regulations or orders, including but not limited
          to, all claims for wages, commissions, bonuses, stock options,
          vacation, severance, unemployment compensation benefits, fees,
          benefits or other sum of money or thing of value; (3) all common law
          claims based on tort or breach of contract or other theory of recovery
          (however Company shall not release Employee for claims of criminal
          conduct by Employee, or conduct that constitutes at a minimum gross
          negligence), and (4) any claims for attorneys' fees (whether based on
          contract, statute or common law).

     (c)  The parties agree that because they wish to resolve their disputes,
          and to forever settle any claims that they may have between them, this
          release is to be broadly construed, and any exceptions to the release
          are to be narrowly construed.

     (d)  Employee and Company expressly agree that he or it has not and shall
          not institute, commence, prosecute or otherwise pursue any lawsuit,
          administrative charge, or other proceeding, action, complaint, claim,
          or grievance against Employee or Company, as the case may be, with any
          administrative, state, local/municipal, federal or governmental
          entity, agency, board or court, with respect to any facts, events or
          incidents that occurred or allegedly may have occurred up to and
          including the Effective Date in connection with matters released by
          this Agreement. Employee and Company further agree that he or it will
          cause to be withdrawn or dismissed with prejudice any lawsuit,
          administrative charge, or other proceeding, action, complaint or
          grievance that has been filed prior to the Effective Date.

     (e)  Company's obligation to pay Employee the final installment pursuant to
          subparagraph 1(c)(i) above shall be conditioned on Employee's delivery
          to Company a further legal release, in a form satisfactory to Company,
          releasing Company from all claims relating to the Employment or
          separation therefrom that legally can be released.

                                       3
<PAGE>

3.   IMPORTANT NOTICE: EMPLOYEE'S FURTHER RELEASE AND WAIVER OF AGE
     DISCRIMINATION IN EMPLOYMENT ACT CLAIMS. Employee understands and
     acknowledges that:

     (a)  In signing this Agreement, the parties also intend that Employee, on
          behalf of himself, his spouse, and any dependents, heirs, executors,
          administrators and assigns, waive and release any claims, damages,
          attorneys' fees and costs, of any kind or nature, whether known or
          unknown, which Employee ever had or now has against Releasees under
          the Age Discrimination in Employment Act, as amended, 29 U.S.C.
          Section 621 ET SEQ. ("ADEA"). Thus, in signing this Agreement,
          Employee is releasing and waiving all rights to sue the Company under
          the ADEA for claims relating to, or arising from, events before the
          execution of this Agreement, including claims related to the
          Employment and its separation.

     (b)  Employee is advised and understands that he may consult with an
          attorney of his choice prior to executing this Agreement;

     (c)  Employee has at least 45 days to consider release of ADEA claims. In
          the event that Employee should decide to execute this Agreement in
          fewer than 45 days, he has done so after the opportunity to consult
          with his attorney of choice, and understanding that he has been given
          and declined the opportunity to consider this Agreement for a full 45
          days;

     (d)  Employee may revoke his release of ADEA claims at any time during the
          7 days following the date this Agreement is executed (the "Revocation
          Effective Period"). Employee's release of ADEA claims shall not be
          effective or enforceable until the first day following the Revocation
          Effective Period. In the event that Employee exercises his right to
          revoke the release of ADEA claims, his waiver and release of ADEA
          claims shall be void, AND THIS AGREEMENT AT COMPANY'S OPTION MAY BE
          CANCELLED; and

     (e)  Unless Employee delivers to Company written notice of revocation
          within the Revocation Effective Period, no revocation shall have
          occurred and the release of ADEA claims shall be conclusively final,
          binding and irrevocable for all purposes whatsoever.

4.   Employee and Company acknowledge that there may be a risk that subsequent
     to the execution of this Agreement he or it may incur or suffer damage,
     loss or injury to person or property which in some way may allegedly arise
     out of or relate to the Released Matters, but which is or are unknown or
     unanticipated at the time of the execution of this Agreement. Employee and
     Company specifically assume such risk and agree that this Agreement and the
     releases contained herein shall and do apply

                                       4
<PAGE>

     to all unknown or unanticipated results of any and all Released Matters, as
     well as those currently known or anticipated.

5.   Employee further represents and warrants that:

     (a)  he has no personal knowledge or information regarding:

          (i)  any negligently or intentionally wrongful or illegal act of or
               taken by the Releasees or any of them;

          (ii) any negligently or intentionally wrongful or illegal omission by
               the Releasees or any of them;

         (iii) any act, omission or conduct which could give rise to breach of
               contract by the Releasees or any of them;

          (iv) the unenforceability of any agreement to which the Releasees or
               any of them is a party; or

          (v)  any improper, wrongful or unfair discrimination or harassment
               against any person or entity by the Releasees or any of them.

6.   Employee and Company agree that this Agreement shall not in any way be
     construed as an admission of wrongdoing by any party hereto, but to the
     contrary, represents a compromise of potential disputed claims.

7.   Employee further agrees that he will continue to be bound by and will
     comply with all of the provisions of this Agreement and any of the
     pre-existing agreements executed by Employee at the commencement of and/or
     during his employment, which should reasonably survive and are hereby
     incorporated by reference as though fully set forth herein, except as to
     those terms that the parties have amended, as further set forth in
     paragraphs 8 and 16 of this Agreement. Without limiting the foregoing, and
     in addition thereto, neither Employee nor any representative of Employee
     will reveal any information relating to the terms of this Agreement or any
     confidential or proprietary matters disclosed to him during the Employment.

8.   Employee further acknowledges and agrees that should he breach any terms of
     this Agreement, or any of the pre-existing agreements executed by Employee
     with the Company (except the Arbitration Agreement, which is canceled and
     superseded by paragraph 16 of this Agreement), including but not limited
     to, Repayment Agreement and the Confidentiality Agreement (except that the
     parties agree to modify paragraph 2 of the Confidentiality Agreement to
     agree that any dispute thereunder will be governed by paragraph16 of this
     Agreement in accordance with Colorado

                                       5
<PAGE>

     Law), and Proprietary Information, Invention, And Non-Compete Agreement
     (excluding only paragraph 13 of that Agreement on arbitration, which is
     canceled and superseded by paragraph16 of this Agreement. Subject to that
     change with respect to paragraph 13, the Proprietary Information,
     Invention, And Non-Compete Agreement remains in full force and effect);
     employee shall forfeit any and all rights he has or may have to
     compensation or loan forgiveness under this Agreement.

9.   (i) Company agrees that no TeleTech Executive Officer and no member of the
     TeleTech Board of Directors shall defame or disparage Employee. Upon
     receiving reference requests directed to Company's human resources
     department, TeleTech shall provide to any future potential employers or
     other third parties no information other than Employee's most recent
     position and title and level of compensation, unless otherwise requested by
     Employee or required by law. Upon receiving reference requests directed to
     a member of the Board of Directors, Company shall not state that Employee
     was fired or terminated by Company. The parties agree that damages for
     breach of this paragraph are difficult to ascertain with certainty and,
     therefore, agree that the best and actual damages for each violation of
     this paragraph by TeleTech will be $200,000. (ii) Employee agrees that he
     shall not defame or disparage Company, its Directors, Officers or
     employees. Additionally, Employee shall not make or issue public or private
     comment concerning his separation from the Employment, including but not
     limited to comments to securities or industry analysts, shareholders or
     employees of Company, the press, other employers or potential employers. If
     asked to comment on his separation from TeleTech, Employee shall confine
     his response, except as may be required by law, to a statement that
     Employee "resigned or stepped down from his position at TeleTech." The
     parties agree that damages for breach of this paragraph are difficult to
     ascertain with certainty and, therefore, agree that the best and actual
     damages for each violation of this paragraph by Employee will be $200,000
     and Employee shall forfeit any and all rights he has or may have to
     compensation or loan forgiveness under this Agreement.

10.  In making and executing this Agreement, Employee and Company each have not
     relied upon any statement or representation, oral or written, made by any
     other party to this Agreement with regard to any of the facts involved in
     any dispute or possible dispute between the parties hereto, or with regard
     to any of their rights or asserted rights, or with regard to the
     advisability of making and executing this Agreement.

11.  Employee and Company hereby each expressly assume the risk of any mistake
     of fact or that the facts ultimately might be other than or different from
     the facts now known or believed to exist. It is the express intention of
     both parties to forever settle, adjust and compromise any and all disputes
     between and among the parties, finally and forever, and without regard to
     who may or may not have been correct in their respective understandings of
     the facts or the law related thereto.

                                       6
<PAGE>

12.  Employee and Company each have made such investigation of the facts and the
     law pertaining to the matters described in this Agreement as he or it deems
     necessary, and have not relied and do not rely on any promise or
     representation made by any other party with respect to any such matters.

13.  Company and Employee each warrant and represent that it or he has the
     authority to enter into this Agreement as a binding and enforceable
     obligation. Employee further represents and agrees that he has carefully
     read and fully understands all of the provisions of this Agreement, that he
     has been given the opportunity to discuss fully the contents of this
     Agreement with independent counsel of his choice and that he is voluntarily
     entering into this Agreement.

14.  In addition to the acts described in the Agreement to be performed by each
     of the parties, Company and Employee each agree to perform or cause to be
     performed all further acts and to execute or cause to be executed promptly
     all documents and instruments necessary to give effect to each term of this
     Agreement.

15.  All parties have cooperated in the drafting and preparation of this
     Agreement and it shall not be construed more favorably for or against any
     party. The use of the term "Employee" herein is for convenience only and
     shall not infer any other status except as specifically provided herein.

16.  Employee and Company agree that in the event of any controversy or claim
     arising out of or relating to this Agreement, they shall negotiate in good
     faith to resolve the controversy or claim privately, amicably and
     confidentially. Each party may consult with counsel in connection with such
     negotiations.

     (a)  Excepting only: (1) worker's compensation claims; (2) unemployment
          compensation claims; (3) claims brought under the Colorado Wage Act,
          C.R.S. Sections 8-4-101, ET SEQ., all controversies and claims arising
          from or relating to this Agreement that cannot be resolved by
          good-faith negotiations ("Arbitrable Disputes") shall be resolved only
          by final and binding arbitration conducted privately and
          confidentially in the Denver, Colorado, metropolitan area by a single
          arbitrator who is a member of the panel of former judges that makes up
          the Judicial Arbiter Group ("JAG"); any successor of JAG; or, if JAG
          or any successor is not in existence, any entity that can provide a
          former judge to serve as arbitrator (collectively, the "Dispute
          Resolution Service"). Without limiting the generality of the
          foregoing, the parties understand and agree that this paragraph 16
          shall require arbitration of all disputes and claims that may arise at
          common law, such as breach of contract, express or implied, promissory
          estoppel, wrongful discharge, tortious interference with contractual
          rights, infliction of emotional distress, defamation, or under
          federal, state or local laws, such as the

                                       7
<PAGE>

          Fair Labor Standards Act, the Employee Retirement Income Security Act,
          the National Labor Relations Act, Title VII of the Civil Rights Act of
          1964, the Age Discrimination in Employment Act, the Rehabilitation Act
          of 1973, the Equal Pay Act, the Americans with Disabilities Act, and
          the Colorado Civil Rights Act. The parties understand and agree that
          this Agreement evidences a transaction involving commerce within the
          meaning of 9 U.S.C. Section 2, and that this Agreement shall therefore
          be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1, ET
          SEQ.

     (b)  Notwithstanding any statute or rule governing limitations of actions,
          any arbitration relating to or arising from any Arbitrable Dispute
          shall be commenced by service of an arbitration demand before the
          earlier of the one-year anniversary of the accrual of the aggrieved
          party's claim pursuant to Colorado law or one year from the Effective
          Date, whichever is greater. Otherwise, all claims that were or could
          have been brought by the aggrieved party against the other party shall
          be forever barred.

     (c)  To commence an arbitration pursuant to this Agreement, a party shall
          serve a written arbitration demand (the "Demand") on the other party
          by certified mail, return receipt requested, and at the same time
          submit a copy of the Demand to the Dispute Resolution Service,
          together with a check payable to the Dispute Resolution Service in the
          amount of that entity's then-current arbitration filing fee; provided
          that in no event shall Employee be required to pay an arbitration
          filing fee exceeding the sum then required to file a civil action in
          the United States District Court for the District of Colorado. The
          claimant shall attach a copy of this Agreement to the Demand, which
          shall also describe the dispute in sufficient detail to advise the
          respondent of the nature of the dispute, state the date on which the
          dispute first arose, list the names and addresses of every current or
          former employee of Company or any affiliate whom the claimant believes
          does or may have information relating to the dispute, and state with
          particularity the relief requested by the claimant, including a
          specific monetary amount, if the claimant seeks a monetary award of
          any kind. Within thirty days after receiving the Demand, the
          respondent shall mail to the claimant a written response to the Demand
          (the "Response"), and submit a copy of the Response to the Dispute
          Resolution Service, together with a check for the difference, if any,
          between the filing fee paid by the claimant and the Dispute Resolution
          Service's then- current arbitration filing fee.

     (d)  Promptly after service of the Response, the parties shall confer in
          good faith to attempt to agree upon a suitable arbitrator. If the
          parties are unable to agree upon an arbitrator, the Dispute Resolution
          Service shall select the arbitrator, based, if possible, on his or her
          expertise with respect to the subject matter of the Arbitrable
          Dispute.

                                       8
<PAGE>

     (e)  Notwithstanding the choice-of-law principles of any jurisdiction, the
          arbitrator shall be bound by and shall resolve all Arbitrable Disputes
          in accordance with the substantive law of the State of Colorado,
          federal law as enunciated by the federal courts situated in the Tenth
          Circuit, and all Colorado and Federal rules relating to the
          admissibility of evidence, including, without limitation, all relevant
          privileges and the attorney work product doctrine.

     (f)  Before the arbitration hearing, Company shall be entitled to take a
          discovery deposition of Employee and Employee shall be entitled to
          take a discovery deposition of one Company representative with
          knowledge of the dispute. Upon the written request of either party,
          the other party shall promptly produce documents relevant to the
          Arbitrable Dispute or reasonably likely to lead to the discovery of
          admissible evidence. The manner, timing and extent of any further
          discovery shall be committed to the arbitrator's sound discretion,
          provided that under no circumstances shall the arbitrator allow more
          depositions or interrogatories than permitted by the presumptive
          limitations set forth in F.R.Civ.P. 30(a)(2)(A) and 33(a). The
          arbitrator shall levy appropriate sanctions, including an award of
          reasonable attorneys' fees, against any party that fails to cooperate
          in good faith in discovery permitted by this paragraph 16 or ordered
          by the arbitrator.

     (g)  Before the arbitration hearing, any party may by motion seek judgment
          on the pleadings as contemplated by F.R.Civ.P. 12 and/or summary
          judgment as contemplated by F.R.Civ.P. 56. The other party may file a
          written response to any such motion, and the moving party may file a
          written reply to the response. The arbitrator: may in his or her
          discretion conduct a hearing on any such motion; shall give any such
          motion due and serious consideration, resolving the motion in
          accordance with F.R.Civ.P. 12 and/or a F.R.Civ.P. 56, as the case may
          be, and other governing law; and shall issue a written award
          concerning any such motion no fewer than ten days before any
          evidentiary hearing conducted on the merits of any claim asserted in
          the arbitration.

     (h)  Within thirty days after the arbitration hearing is closed, the
          arbitrator shall issue a written award setting forth his or her
          decision and the reasons therefor. If a party prevails on a statutory
          claim that affords the prevailing party the right to recover
          attorneys' fees and/or costs, then the arbitrator shall award to the
          party that substantially prevails in the arbitration its costs and
          expenses, including reasonable attorneys' fees. The arbitrator's award
          shall be final, nonappealable and binding upon the parties, subject
          only to the provisions of 9 U.S.C. Section 10, and may be entered as a
          judgment in any court of competent jurisdiction.

     (i)  The parties agree that reliance upon courts of law and equity can add
          significant costs and delays to the process of resolving disputes.
          Accordingly, they

                                       9
<PAGE>

          recognize that an essence of this Agreement is to provide for the
          submission of all Arbitrable Disputes to binding arbitration.
          Therefore, if any court concludes that any provision of this paragraph
          16 is void or voidable, the parties understand and agree that the
          court shall reform each such provision to render it enforceable, but
          only to the extent absolutely necessary to render the provision
          enforceable and only in view of the parties' express desire that
          Arbitrable Disputes be resolved by arbitration and, to the greatest
          extent permitted by law, in accordance with the principles,
          limitations and procedures set forth in this Agreement.

     (j)  The parties further agree that the Arbitration Agreement between
          Employee and Company is canceled in its entirety, and superseded by
          this paragraph 16.

     (k)  The parties further agree that paragraph 2 of the Confidentiality
          Agreement between Employee and Company, is modified only to the extent
          that any dispute thereunder if governed by this paragraph 16,
          including but not limited to venue, choice of law, and procedure. All
          other paragraphs and provisions of the parties' Confidentiality
          Agreement shall remain in effect.

     (l)  The parties further agree that paragraph 13 of the Proprietary
          Information, Invention, And Non-Compete Agreement between Employee and
          Company, is canceled and superseded by this paragraph 16. All other
          paragraphs of the parties' Proprietary Information, Invention, And
          Non-Compete Agreement shall remain in effect.

17.  This Agreement (including its Attachments, if any) constitutes the entire
     agreement between and among the parties pertaining to the subject matter
     hereof, and the final, complete and exclusive expression of the terms and
     conditions of their Agreement.

18.  This Agreement may be executed in one or more counterparts, all of which
     taken together shall constitute one agreement.

19.  This Agreement shall be governed by, and construed in accordance with,
     Colorado law, exclusive of its choice of law rules.

20.  No waiver of breach of any of the provisions of this Agreement shall be a
     waiver of any preceding or succeeding breach hereof.

21.  In the event that any clause, provision or paragraph of this Agreement is
     found to be void, invalid or unenforceable, such finding shall have no
     effect on the remainder of this Agreement, which shall continue to be in
     full force and effect. Each provision of this Agreement shall be valid and
     enforced to the fullest extent permitted by law.

                                       10
<PAGE>

                                        EMPLOYEE:

                                            /s/ Larry Kessler
                                        -------------------------------------

                                        COMPANY:

                                        By: /s/ John Simon
                                           ----------------------------------

                                        Its: Vice President
                                            ---------------------------------

                                       11

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00022-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00022-of-00352.parquet"}]]