Document:

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                                                                    EXHIBIT 10.4

                              AMENDED AND RESTATED

                                AGREEMENT FOR THE

                  PROVISION OF BILLING AND COLLECTION SERVICES

                                       FOR

                              DIRECTORY PUBLISHERS

                                     BETWEEN

                      DEX MEDIA EAST LLC (FORMERLY SGN LLC)

                                       AND

                                QWEST CORPORATION

THE PARTIES ACKNOWLEDGE THAT THIS AGREEMENT CONTAINS COMMERCIALLY CONFIDENTIAL
INFORMATION THAT MAY BE CONSIDERED PROPRIETARY BY EITHER OR BOTH PARTIES, AND
AGREE TO LIMIT THE DISTRIBUTION OF THE AGREEMENT TO THOSE INDIVIDUALS IN THEIR
RESPECTIVE ORGANIZATIONS WITH A NEED TO KNOW THE CONTENTS OF THE AGREEMENT.

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                                TABLE OF CONTENTS

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SECTION                                                                                                           PAGE
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<S>                                                                                                               <C>
1.       Purpose of Agreement..........................................................................            4

2.       Scope of Agreement............................................................................            5

3.       Responsibilities of Customer..................................................................            5

4.       Provision of Billing and Collection Services..................................................            7

5.       Developmental Charge(s).......................................................................            8

6.       Service Commitment............................................................................            9

7.       Customer Prices; Payment......................................................................            9

8.       Dispute Resolution............................................................................            10

9.       Audit.........................................................................................            11

10.      Billing Errors and Limitation of Liability....................................................            12

11.      Data Retention................................................................................            14

12.      Indemnification...............................................................................            15

13.      Taxes.........................................................................................            16

14.      Purchase of Accounts Receivable...............................................................            18

15.      Limitations Period............................................................................            18

16.      Term and Termination of Agreement.............................................................            18

17.      Proprietary and Confidential Information......................................................            19

18.      Force Majeure.................................................................................            20

19.      Default.......................................................................................            20

20.      Amendments; Waivers...........................................................................            21

21.      Assignment....................................................................................            21

22.      Notices and Demands...........................................................................            22

23.      Representations and Warranties................................................................            23

24.      Relationship of Parties.......................................................................            23

25.      Third-Party Beneficiaries.....................................................................            23
</TABLE>

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<TABLE>
<S>                                                                                                                <C>
26.      Governing Law.................................................................................            23

27.      Lawfulness of Agreement.......................................................................            23

28.      Successors and Assigns .......................................................................            23

29.      Headings......................................................................................            23

30.      Entire Agreement..............................................................................            23

31.      Miscellaneous.................................................................................            24
</TABLE>

<TABLE>
<S>                                                                                                        <C>
Exhibit A         Definitions.......................................................................       A-1

Exhibit B         Description of Services...........................................................       B-1

Exhibit C         Price Lists.......................................................................       C-1

Exhibit D         Accounts Receivable Settlement Terms .............................................       D-1

Exhibit E         Treatment and Collection Policy...................................................       E-1

Exhibit F         Mechanized Adjustment Records.....................................................       F-1

Exhibit G         Adjustments.......................................................................       G-1

Exhibit H         DPS Billing Policy................................................................       H-1

Exhibit I         ASK End User Account Information..................................................       I-1
</TABLE>

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                              AMENDED AND RESTATED
                         AGREEMENT FOR THE PROVISION OF
                         BILLING AND COLLECTION SERVICES
                     FOR DIRECTORY PUBLISHING SERVICES (DPS)

THIS AMENDED AND RESTATED AGREEMENT for the Provision of Billing and Collection
Services for Directory Publishing Services (this "Agreement") is entered into as
of this 1st day of September, 2003 (the "Effective Date"), by and between Qwest
Corporation, a Colorado corporation ("Qwest") and Dex Media East LLC (formerly
SGN LLC), a Delaware limited liability company ("Customer") (each a "Party" and
together the "Parties"), acting through their authorized representatives.

WHEREAS, Qwest Dex, Inc. ("Dex"), Qwest Communications International Inc.
("QCII"), Qwest Services Corporation ("QSC") and Dex Holdings LLC ("Buyer") have
entered into that certain Purchase Agreement dated as of August 19, 2002 (the
"LLC Purchase Agreement"), pursuant to which Dex has agreed, subject to the
terms and conditions set forth therein, to (i) contribute certain of its assets
and liabilities to Customer, and (ii) sell all of the outstanding limited
liability company interests of Customer to Buyer following such contribution;
and

WHEREAS, in connection with the LLC Purchase Agreement, Dex, QCII, QSC and Buyer
entered into that certain Purchase Agreement, dated as of August 19, 2002 (the
"LLC II Purchase Agreement"), pursuant to which Dex has agreed, subject to the
terms and conditions set forth therein, to (i) contribute certain of its assets
and liabilities to GPP LLC, a Delaware limited liability company, and (ii) sell
all of the outstanding limited liability company interests of GPP LLC to Buyer
following such contribution on a certain date; and

WHEREAS, in connection with the LLC II Purchase Agreement, Qwest and GPP LLC are
entering into a billing and collection agreement as of even date herewith and on
substantially the same terms and conditions as this Agreement, pursuant to which
Qwest agrees to bill GPP LLC's DPS services to End User accounts within Arizona,
Idaho, Oregon, Montana, Utah, Washington, and Wyoming; and

WHEREAS, in connection with the LLC Purchase Agreement, Qwest and Customer
entered into that certain Agreement for the Provision of Billing and Collection
Services for Directory Publishing Services, entered into as of November 1, 2002
(the "Original B&C Agreement"), and now Qwest and Customer desire to amend and
restate the Original B&C Agreement by entering into this Agreement; and

WHEREAS, Customer intends to purchase from Qwest and Qwest intends to provide to
Customer billing and collection services and certain PAR obligations
(collectively, the "Services"), as further described in Exhibit B, via the use
of ABEC 0575; and

NOW, THEREFORE, in consideration of the mutual benefits accruing to each Party
and other good and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged, the Parties hereby covenant and agree as follows:

1.       Purpose of Agreement

         A.       The purpose of this Agreement is to set forth terms and
                  conditions pursuant to which Qwest will provide the Services
                  for Customer's business of publishing telephone directory
                  products and services consisting principally of searchable
                  (e.g., by alphabet letter or category) multiple telephone
                  listings and classified advertisements that are delivered or
                  otherwise made available to End Users in tangible media (e.g.,
                  paper directories, CD-ROM) or electronic media (e.g.,
                  Internet), as presently conducted by Customer. Such products
                  and services of Customer will hereinafter be referred to
                  collectively as DPS services.

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         B.       Qwest agrees to bill Customer's DPS services to End User
                  accounts within the territory comprised of the seven states of
                  Colorado, Iowa, Minnesota, Nebraska, New Mexico, North Dakota,
                  and South Dakota.

         C.       Upon the Second Closing Date, Qwest and GPP LLC will enter
                  into an agreement on substantially the same terms and
                  conditions as this Agreement (including with respect to
                  pricing) (a copy of the form of which is attached to the LLC
                  II Purchase Agreement), pursuant to which Qwest will agree to
                  bill GPP LLC's DPS services to End User accounts within
                  Arizona, Idaho, Montana, Oregon, Utah, Washington, and Wyoming
                  for up to the remainder of the term of this Agreement.

2.       Scope of Agreement

         This Agreement defines the terms and conditions for which Qwest will
         provide DPS to Customer and includes the following Exhibits:

<TABLE>
<CAPTION>
<S>               <C>
Exhibit A         Definitions;
Exhibit B         Description of Services;
Exhibit C         Price Lists;
Exhibit D         Accounts Receivable Settlement Terms;
Exhibit E         Treatment and Collection Policy;
Exhibit F         Mechanized Adjustment Records;
Exhibit G         Adjustments;
Exhibit H         DPS Billing Policy; and
Exhibit I         ASK End User Account Information.
</TABLE>

         The above referenced Exhibits are attached hereto and incorporated
         herein by reference.

3.       Responsibilities of Customer

         A.       Customer will utilize uniquely designated ABECs, assigned by
                  Qwest from an authorized list provided by Telcordia
                  Technologies, for purposes of billing DPS.

         B.       Prior to submitting any new DPS services for billing, Customer
                  agrees to prepare and submit the Qwest Billing Service Request
                  Form (attached hereto as Attachment 1 of Exhibit B) for Qwest
                  approval, as further described in Exhibit B, Section II.
                  Customer further agrees to submit, together with a written
                  Billing Service Request Form, the following documentation: 1)
                  marketing materials, 2) program description/content materials,
                  3) subscriber authentication processes utilized for approval,
                  and 4) any known historical subscriber dispute and Adjustment
                  activity information.

         C.       For each DPS Billing Transaction submitted to Qwest for
                  billing, Customer will provide as part of such Billing
                  Transaction, pertinent data for presentation on the End User
                  bill with the appropriate level of detail to ensure the
                  presentation of the charge/credit on the bill is a true
                  representation of the transaction in all material respects.
                  Without limiting Customer's obligations as set forth in the
                  previous sentence, for each DPS Billing Transaction submitted
                  to Qwest for billing, Customer will provide the following
                  information in order to ensure the presentation of the
                  charge/credit on the bill is a true representation of the
                  transaction with respect thereto: 1) service descriptions
                  and/or program names; 2) the date the transaction took place;
                  3) the amount of the transaction (including appropriate
                  tax(s); and 4) duration of the transaction for time-sensitive
                  billing. Further, at the reasonable request of Qwest, Customer
                  agrees to provide Qwest with billing details that accurately
                  identify the transaction was actually initiated and authorized
                  by the End User.

         D.       Customer agrees to identify, properly represent and submit DPS
                  Billing Transactions to Qwest in such a way that the
                  presentation of such Billing Transactions on the End

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                  User's   bill is a true representation of the transaction, as
                  further specified in Section 3.C above.

         E.       Customer agrees to submit DPS Billing Transactions to Qwest
                  with any appropriate taxes: 1) combined "bundled" with the DPS
                  charge; or 2) as a separate Billing Transaction amount, as set
                  forth in Section 13 of this Agreement. Further, Customer will
                  have the responsibility of setting the appropriate tax
                  exemption indicator (Indicator 27) correctly within each
                  Billing Transaction.

         F.       Customer agrees that Qwest, as soon as reasonably practicable,
                  will print a disclaimer on Customer's portion of the bill that
                  advises End Users that failure to pay for DPS charges billed
                  within the Qwest shared-bill will not result in the
                  disconnection of the End User's local telephone service, in
                  accordance with federal and state Truth in Billing regulatory
                  rules.

         G.       Customer will use commercially reasonable efforts at all times
                  to (i) give prompt, courteous, and efficient service to End
                  Users, (ii) act honestly and fairly in all dealings with End
                  Users, and (iii) intentionally do nothing reasonably likely to
                  discredit, dishonor, or in any manner injure the reputation of
                  Qwest or the Services covered by this Agreement and the
                  quality image associated with Qwest or such Services.

         H.       Customer will use commercially reasonable efforts to promptly
                  and efficiently respond to and resolve End User billing
                  inquiries, including providing toll-free access to
                  customer-service locations and adequate facilities and
                  personnel to handle such inquiries.

         I.       Customer will exercise commercially reasonable efforts not to
                  submit to Qwest any Billing Transactions ninety (90) days or
                  greater after the date the transaction occurred (hereinafter
                  "old Billing Transactions"). Qwest reserves the right to
                  reject and return old Billing Transactions to Customer as
                  Unbillable.

         J.       Customer will exercise commercially reasonable efforts to not
                  submit Billing Transactions to Qwest for billing on public
                  access line ("PAL") accounts. Qwest reserves the right to
                  reject and return such Billing Transactions to Customer as
                  Unbillable.

         K.       Customer grants Qwest a non-transferable, revocable license to
                  use Customer's tradename and logo (the "Licensed Property") in
                  connection with the provision of the Services hereunder. Qwest
                  will have the right to use the Licensed Property on each Page
                  of an End User's bill that contains Customer's charges.
                  Customer will provide Qwest with a photo-quality reproduction
                  of its logo for printing on the End User bill. In addition,
                  Qwest will have the right to use the Licensed Property in
                  connection with an informative message to the End User
                  defining the relationship between Qwest and Customer. Subject
                  to Section 4.D, Qwest will be required to comply with
                  Customer's reasonable branding requirements as in effect from
                  time to time with respect to Customer's Licensed Property.

         L.       Customer represents and warrants that it is not a
                  "telecommunications carrier" (as defined under the
                  Communications Act of 1934, as amended by the
                  Telecommunications Act of 1996) within any Qwest Region.

         M.       Customer will provide to Qwest in a timely manner all End User
                  billing information necessary to permit Qwest to provide the
                  Services. Such information will be provided in a format that
                  is mutually agreed upon by Qwest and Customer. In addition, in
                  the event any reporting obligations or requirements are
                  imposed upon Qwest by any third party or regulatory agency in
                  connection with this Agreement or the Services, each

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                  Party agrees to cooperate with the other Party, as reasonably
                  requested, in complying with such obligations and
                  requirements.

         N.       If Qwest experiences a 15% or greater increase in volume of
                  End User disputes (as measured at the end of any calendar
                  month against the monthly average of the immediately preceding
                  six (6) months) relating to Customer's DPS services, Customer
                  will use commercially reasonable efforts to take such action
                  as is necessary to promptly remedy such volume increase.

         O.       If Customer's DPS Adjustment activity increases by at least
                  15% (as measured at the end of any calendar month against the
                  monthly average of the immediately preceding six (6) months),
                  Customer will use commercially reasonable efforts to take such
                  action as is necessary to promptly remedy such Adjustment
                  activity increase.

4.       Provision of Billing and Collection Services

         A.       Qwest agrees and acknowledges that, subject to the various
                  terms and conditions contained herein: (i) it is undertaking
                  the various Services with respect to Customer's properly
                  submitted DPS billing requests hereunder, as an agent for, and
                  on behalf and for the benefit of, Customer; and (ii) all
                  right, title and interest in and to Customer's Account
                  Receivables (including all collections and proceeds thereof)
                  will continue to be owned by Customer until such Account
                  Receivable is purchased by Qwest pursuant to and in accordance
                  with Exhibit D hereto.

         B.       Services provided under the terms of this Agreement are
                  contingent upon a shared Qwest End User bill in which Qwest is
                  the provider of local telephone service (subject to the
                  successor provisions contained herein).

         C.       Qwest interstate and intrastate Services will be provided in
                  accordance with the terms and conditions of this Agreement.

         D.       Except as otherwise provided herein, presentation of
                  Customer's portion of the bill will be in Qwest's standard
                  format, as in effect from time to time, for inclusion of third
                  party Billing Transactions with respect to content, including,
                  but not limited to, logos, bill format, type of Billing
                  Transactions, Market Messages and relationship to others
                  within the same bill.

         E.       Services will be billed to Customer via a monthly B&C Invoice
                  (as defined in Section 7.B hereof) and will be calculated
                  utilizing one or a combination of the following pricing
                  methodologies, as further described in Exhibit C:

                  1. Volume-sensitive recurring pricing (billing volumes
                     multiplied by a set price);

                  2. Flat-rated recurring pricing; and/or

                  3. Non-recurring Developmental Charges.

         F.       In the event of a Governmental Entity order or other directive
                  that may cause Qwest an increase in the cost of providing
                  Services, Qwest reserves the right to allocate developmental
                  costs associated with implementing the order across all
                  affected customers, and/or to modify its rates for Services
                  retroactive to the effective date of such order or other
                  directive. Qwest will use commercially reasonable efforts to
                  deliver to Customer thirty (30) days' advance notice of such
                  allocation and other reasonable information relating to such
                  order or other directive. In the event of such an increase in
                  costs, Customer reserves the right to terminate this Agreement
                  (or, in the case of such an order or other directive that
                  applies solely to one or more of Customer's service areas,
                  Customer may terminate this Agreement with respect to such
                  affected service area(s)) upon thirty (30) days' written
                  notice to Qwest. Customer must exercise its right

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                  to terminate this Agreement in accordance with this paragraph
                  within ninety (90) days after Customer's receipt of notice
                  from Qwest of such increase in costs.

         G.       On an annual basis, Qwest will provide End Users with
                  information relating to their billing rights for DPS services,
                  in accordance with FCC and FTC guidelines. Customer agrees to
                  pay Qwest for a percentage of costs associated with providing
                  End Users with such statement. The percentage will be
                  determined by calculating the annual volume of all DPS Billing
                  Transactions for all End Users against the annual Billing
                  Transaction volumes for Customer. Qwest will calculate
                  Customer's annual Billing Transaction volumes using their
                  Billing Transaction data billed in the preceding twelve (12)
                  months. Qwest will determine a pro-rata percentage of the
                  statement's cost across all affected customers.

5.       Developmental Charges

         A.       Qwest has three distinct operating regions, Central, Eastern
                  and Western Regions, (hereinafter each operating region will
                  be individually referred to as a "Qwest Region").

         B.       Customer acknowledges and agrees that, pursuant to the terms
                  and conditions of the LLC Purchase Agreement, it is
                  responsible for paying the initial set-up cost for the
                  implementation for each Customer ABEC and the PARS in the
                  manner contemplated by Exhibit D. Customer further
                  acknowledges and agrees that an additional set-up charge will
                  apply for the implementation for each, if any, additional
                  billing identifiers that are implemented in any Qwest Region
                  at Customer's request (each a "Developmental Charge").

         C.       All Developmental Charges resulting from Custom Request work,
                  as set forth in Exhibit B, Section II, initiated and
                  authorized by Customer, will be due and payable to Qwest at
                  the then current rates (unless otherwise agreed by the
                  Parties) as follows:

                           (i) if such Developmental Charges are equal to or
                           less than one hundred and fifty thousand dollars
                           ($150,000), then Customer will pay all such
                           Developmental Charges in advance within thirty (30)
                           days after Qwest has agreed to implement the request;
                           and

                           (ii)if such Developmental Charges are greater than
                           one hundred and fifty thousand dollars ($150,000),
                           then Customer will pay (a) 50% of such Developmental
                           Charges (the "Initial Payment") in advance within
                           thirty (30) days after Qwest has agreed to implement
                           the request, (b) 25% of such Developmental Charges
                           within thirty (30) days after the date of the Initial
                           Payment and (c) the remaining 25% of such
                           Developmental Charges within sixty (60) days after
                           the date of the Initial Payment; provided, however,
                           that 100% of the Developmental Charges will be paid
                           no less than thirty (30) days prior to the project's
                           implementation date.

6.       Service Commitment

         Customer understands and agrees that Qwest requires an annual minimum
         (hereinafter "Service Commitment") in the amount of $65,000.00 for each
         applicable Qwest Region, in recurring Service charges for each ABEC
         that is utilized for billing Customer's DPS services. Such Service
         Commitment is required for Customer's Actual Charges (as defined
         herein) incurred. For purposes of this Section, the term "Actual
         Charges" is defined as any recurring and/or non-recurring charges
         incurred after the initial set-up charges. The Service Commitment will
         be due and payable as follows:

         A.       If the total combined Actual Charges incurred by Customer for
                  all active ABECs, across all Qwest Regions, do not meet or
                  exceed the Service Commitment in a given

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                  calendar year, then Qwest will conduct a true-up for that year
                  after December actuals are billed on the January B&C Invoices.
                  If Customer has not received Services from Qwest under a
                  Billing and Collection Services agreement for a full calendar
                  year at the time the true-up is performed, then a proration
                  will be applied to the actual number of full months for which
                  Customer has received Services from Qwest.

         B.       Each year during the term of this Agreement, Qwest will
                  invoice Customer by the end of the second quarter of the
                  following year for the difference between the total Service
                  Commitment due and the Actual Charges incurred by Customer
                  across all Qwest Regions during the previous calendar year.
                  Excess Actual Charges from one or more Qwest Region(s) may
                  satisfy any amounts owing in one or more Qwest Region(s) for
                  the same year.

         C.       Upon termination of this Agreement, the Service Commitment
                  will be prorated using the number of days beginning with the
                  end of the previous settlement period to the actual date of
                  termination. Qwest will invoice Customer for the difference
                  between the total Service Commitment due and the Actual
                  Charges incurred by Customer across all Qwest Regions. Such
                  amount will be invoiced to Customer and is due and payable in
                  accordance with the provisions of Section 7 below.

         D.       If termination of this Agreement occurs prior to the
                  termination date specified in Section 16.A of this Agreement,
                  Qwest will conduct a true-up as follows: 1) Qwest will prorate
                  the Service Commitment for the period from the Commencement
                  Date to the date of termination; and 2) will calculate the
                  difference between the total Service Commitment due and the
                  Actual Charges incurred by Customer across all Qwest Regions.
                  Such amount will be invoiced to Customer and is due and
                  payable in accordance with the provisions of Section 7 below.

7.       Customer Prices and Payment

         A.       Prices

                  All Services provided pursuant to this Agreement will be
                  provided at the prices specified in Exhibit C.

         B.       Invoices

                  Services will be billed to Customer via a separate statement
                  (an "Invoice") for each ABEC established to bill each of
                  Customer's ABECs, utilizing the prices set forth in Exhibit C.
                  To the extent that the Parties do not actually execute this
                  Agreement on the first day of the month in which the Effective
                  Date occurs, the invoices for that first month of Services
                  will be prorated to reflect the commencement of Services on
                  the Commencement Date.

         C.       Payment of B&C Services

                  1.       Customer's payment for Services will be due on the
                           payment due date reflected on the Invoice unless such
                           date is not a Business Day, in which case payment
                           will be due on the next Business Day (the "Payment
                           Date").

                  2.       Any payment received by Qwest for Services rendered
                           after the Payment Date or any payment received in
                           funds that are not immediately available to Qwest on
                           the Payment Date, will be subject to a late payment
                           penalty. The late payment penalty will be the portion
                           of the amount due Qwest received after the Payment
                           Date times a late factor of 0.000310 per day
                           compounded daily for the number of days from the
                           Payment Date to and including the date that Customer
                           actually made the payment to Qwest, which would
                           result in an annual percentage rate of twelve

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                           percent (12%). The late payment penalty will be
                           billed in the Detail of Late Payment Charges section
                           of the invoice.

                  3.       Any late payment resulting from bank error will not
                           be subject to the late payment penalty provided that
                           Customer can verify that it was not at fault. It is
                           the responsibility of Customer to notify the banks
                           involved for resolution of the bank error.

                  4.       The provisions of Section 8 of this Agreement will
                           govern any dispute associated with a Customer
                           payment. Should the dispute not be resolved by the
                           Payment Date of the amount due, Customer will,
                           notwithstanding the continuing existence of the
                           dispute, pay the billed amount in accordance with the
                           provisions of this Agreement. Payment of the billed
                           amount does not preclude the claiming Party from its
                           right to have claim against the other Party for
                           reimbursement until the dispute is resolved.

8.       Dispute Resolution

         Any claim, controversy or dispute between Qwest and Customer, other
         than any claim, controversy or dispute in which a Party seeks equitable
         relief, will be settled as follows:

         A.       All disputes arising out of this Agreement between the Parties
                  with respect to any subject listed in the preceding paragraph
                  will be escalated through normal business procedures to the
                  officer level prior to the commencement of any arbitration
                  proceeding.

         B.       Any claim, controversy or dispute between the Parties will be
                  resolved by arbitration in accordance with the Federal
                  Arbitration Act, 9 U.S.C. 1-16. A retired judge or a
                  practicing attorney under the rules of the American
                  Arbitration Association will conduct the arbitration. The
                  arbitration will be conducted in Denver, Colorado. The
                  arbitrator's decision will be final and may be entered in any
                  court with jurisdiction. Each Party will be responsible for
                  its own costs.

9.       Audit

         A.       For purposes of this Section, an audit will mean a Customer
                  requested comprehensive review (hereinafter "Audit") of a
                  Service, except as cited in paragraph F of this Section. Such
                  Audit may encompass one (1) or more departments. Customer may
                  conduct one (1) Audit during each year of the term of this
                  Agreement over the Qwest Regions in which Qwest is billing for
                  Customer under this Agreement; provided, however, that if an
                  Audit uncovers a discrepancy in excess of ten percent (10%),
                  then Customer will be entitled to another Audit within that
                  one (1) year period. If an Audit is requested in one (1) or
                  more Qwest Regions, it will be counted as one (1) Audit.

         B.       Both Parties agree that the Audit will be limited to a
                  statistically valid sample with a ninety percent (90%)
                  confidence level and be further limited to the exact subject
                  matter outlined in the written notification, as described in
                  paragraph E, below. All Qwest expenses incurred during the
                  Audit, including, but not limited to, investigative work,
                  extraction of data and travel, will be shared equally by the
                  Parties.

         C.       At such time as Customer desires to expand an Audit beyond a
                  ninety percent (90%) confidence level, Customer agrees to pay
                  all of Qwest's reasonable expenses for the incremental Audit
                  activities required, including, but not limited to, account
                  extraction, masking, analyzing accounts, and other Audit
                  activities, at the rates set forth in Exhibit C, Consulting
                  Services.

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         D.       At such time as an Audit is requested, the Parties will share
                  equally all expenses associated with hiring a single
                  independent auditor to perform the Audit, provided, however,
                  that if the Audit proves a discrepancy in excess of fifteen
                  percent (15%) in favor of Customer, Qwest will pay all such
                  expenses. Prior to performing an Audit, the independent
                  auditor will be required to sign a joint non-disclosure
                  agreement with Customer and Qwest.

         E.       To initiate an Audit, Customer will provide Qwest with written
                  notice of its intent to Audit as well as the specific
                  requirements of the Audit. Such requirements will identify:

                  1.       the exact Service to be audited;

                  2.       the desired start date;

                  3.       the desired Audit location;

                  4.       Customer's representatives; and

                  5.       specific materials to be reviewed, i.e.,

                           a.       number of accounts;

                           b.       type of accounts;

                           c.       Billing Transaction detail; and

                           d.       time period of data to be reviewed.

         F.       After the Parties have agreed on the specific details of an
                  Audit, including all requirements, a detailed time and cost
                  estimate will be prepared by Qwest in accordance with the
                  prices specified in Exhibit C, Consulting Service.

         G.       The independent auditor will have the right, on behalf of
                  Customer, to review all such records and accounts as may,
                  under recognized or generally accepted accounting practices,
                  or as otherwise will be reasonably necessary for the
                  completion of the Audit, contain information on Customer's End
                  User accounts and Services. Qwest will cooperate with all
                  reasonable requests of the independent auditor and provide as
                  promptly as reasonably practicable all information relevant to
                  such request (subject to the other provisions of this
                  Agreement including Section 9.C and the remainder of this
                  Section 9.G). All information reviewed by the independent
                  auditor is considered Confidential Information as such term is
                  defined in Section 17 hereof. Qwest will provide for review
                  extracts or masked data containing information pertinent only
                  to Customer. Qwest will not provide for review portions of
                  source documents that contain information relating to other
                  entities for which Qwest is providing Services.

         H.       Upon completion of the Audit, corrective action, if any, will
                  be initiated within thirty (30) days of the mutually agreed
                  upon resolution. Any Qwest liability for Services disclosed by
                  the Audit will result in an adjustment, which will be limited
                  in accordance with the provisions of Section 10.

         I.       All costs incurred by Qwest when Qwest participates on behalf
                  of Customer during the course of an Audit of Customer ordered
                  by a Governmental Entity will be the responsibility of
                  Customer. Prior to Qwest's participation in a third party
                  Audit, a detailed estimate will be prepared, based upon
                  Customer's written notice, in accordance with the terms and
                  prices set forth in Exhibits B and C respectively, Consulting
                  Services. The estimate will be valid for a period of thirty
                  (30) days from the date the estimate is delivered to Customer.
                  Unless Qwest is ordered to conduct the Audit by a court or
                  regulatory authority, both Parties must approve the estimate,
                  and any subsequent revisions, in writing, prior to Qwest
                  performing such services or Customer incurring any costs.

         J.       Notwithstanding the foregoing Audit provisions, Qwest will
                  provide Customer and its representatives (including financing
                  providers), during normal business hours and as soon as
                  commercially practicable after reasonable written request
                  during the Term, with access to review and discuss the books
                  and records and other information and

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                  personnel related to Customer's Account Receivables hereunder,
                  subject in any event to all applicable law and confidentiality
                  provisions.

10.      Billing Errors and Limitation of Liability

         A.       Customer and Qwest agree to use commercially reasonable
                  efforts to provide each other verbal notification immediately
                  upon discovery of billing errors followed by written
                  notification within ten (10) Business Days. Such written
                  notification will contain detailed information to aid in
                  identifying the cause of the billing error and its correction.
                  Qwest agrees to use commercially reasonable efforts to correct
                  billing errors within thirty (30) days of notification (by
                  Customer) or discovery (by Qwest). Where meeting the thirty
                  (30) day objective is not possible, Qwest will notify Customer
                  in writing of the expected resolution date.

         B.       Qwest makes no warranties, express or implied, as to any
                  Service provided hereunder, except as expressly provided
                  herein. Without limiting any representation or warranty as
                  expressly provided herein, Qwest specifically disclaims any
                  and all implied warranties, including without limitation, any
                  implied warranties of merchantability, fitness for a
                  particular purpose, or title or non-infringement.

         C.       Subject to the limitations set forth in Section 10.G and
                  Section 18, if Qwest, directly due to its negligence or
                  willful misconduct, fails to bill Customer's Billing
                  Transactions, the Parties agree as set forth below in this
                  Section 10.C.

         1.       Qwest will promptly reprocess and bill the Billing
                  Transactions.

                  a.       In cases where the rebilling would occur within
                  one-hundred and eighty (180) days from the initial receipt of
                  the Billing Transaction and Qwest reasonably determines that
                  such reprocessing is unfeasible from an economic, technical or
                  marketing perspective, Qwest will pay to Customer the amount
                  determined by applying the formula set forth in Section
                  10.C.2. Such payment will be made to Customer within thirty
                  (30) days from date of determination not to reprocess; and

                  b.       In cases where the rebilling would occur more than
                  one-hundred eighty (180) days after such billing would
                  normally have occurred, such rebilling will be performed only
                  upon the mutual agreement of the Parties. Absent such
                  rebilling of Billing Transactions, Qwest will pay to Customer
                  the amount determined by applying the formula set forth in
                  Section 10.C.2. Such payment will be made to Customer within
                  thirty (30) days from the date of mutual agreement not to
                  rebill. If the Parties determine that reprocessing will not be
                  done, Qwest will be liable to Customer for the actual revenue
                  associated with the Billing Transactions not processed; and

         2.       If Qwest cannot bill and Customer cannot resubmit such Billing
                  Transactions, Qwest will estimate, in cooperation with
                  Customer, the volume of such Billing Transactions and
                  associated revenue, based on the most comparable previously
                  known values, less Uncollectibles and Adjustments. Where the
                  most comparable values are unknown, the estimated revenue
                  associated with such unbilled Billing Transactions will be
                  mutually agreed upon. Qwest will pay to Customer an amount
                  equal to the estimated revenue associated with such unbilled
                  Billing Transactions, less Adjustments, Uncollectibles and
                  Bill Production charges, commensurate with such revenue.
                  Payment to Customer will be made within thirty (30) days from
                  the date of determination of such amount.

         3.       For the purposes of this Agreement, if Qwest prints a bill
                  that includes a Billing Transaction that complies with Section
                  4.D, and deposits the bill with the United

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                  States Postal Service, it will be deemed to have "billed" the
                  Billing Transaction contained on such bill.

         D.       Subject to and except as set forth in Section 10.C, Qwest's
                  total liability for breach, non-performance or inadequate
                  performance of its obligations hereunder and Customer's sole
                  and exclusive remedy for any loss, cost, claim, injury,
                  liability, or expense, including reasonable attorneys' fees
                  (collectively, "Losses"), regardless of theory, for the
                  following occurrences, will be limited to the lesser of the
                  amounts paid by Customer hereunder, or the amount of actual
                  damages incurred measured and further limited as follows:

                  1.       If Qwest, due to gross negligence or willful
                           misconduct, fails to collect or perform collection
                           activities of Customer's End User Accounts resulting
                           in increased net bad debt, Qwest's total liability
                           and Customer's sole and exclusive remedy for any
                           Losses resulting from this failure to perform,
                           regardless of theory, will be limited to the
                           associated actual price of the Bill Production
                           charges paid by Customer for those uncollected
                           accounts; and

                  2.       If Qwest, due to its gross negligence or willful
                           misconduct, fails to perform or negligently performs
                           any other Service specified in this Agreement,
                           Qwest's total liability and Customer's sole and
                           exclusive remedy for any Losses resulting from this
                           failure to perform, regardless of theory, will be
                           limited to the associated actual price of the
                           Services negligently performed or not performed
                           (including, without limitation, any indirect damages
                           payable by Qwest to a third party).

         E.       Customer's liability to Qwest (as distinct from Customer's
                  obligation to pay for Services provided pursuant to this
                  Agreement) for any Losses, regardless of theory, will be
                  limited to the amount of actual damages incurred by Qwest
                  (including, without limitation, any indirect damages payable
                  by Qwest to a third party).

         F.       Qwest assumes no liability for, and Customer will be solely
                  responsible and liable with respect to, the accuracy of
                  Billing Transactions submitted by Customer and provided by
                  Customer to Qwest for billing.

         G.       Notwithstanding anything in this Agreement to the contrary, in
                  no event will Qwest be liable for any errors or Losses caused
                  by any inaccurate or incomplete Customer instructions, whether
                  written or verbal, associated with Customer requested changes,
                  or by Customer's failure to comply with Section 3.D.

         H.       In no event will either Party be liable to the other for any
                  claim or cause of action requesting or claiming any
                  incidental, consequential, special, indirect, statutory,
                  punitive or reliance damages. Any claim or cause of action
                  requesting or claiming such damages is specifically waived and
                  barred, whether such damages were foreseeable or not or a
                  Party was notified in advance of the possibility of such
                  damages, unless such claim or cause of action is part of any
                  claim for indemnification in accordance with Section 12
                  hereof. Damages prohibited under this Agreement will include,
                  without limitation, damage or loss of property or equipment,
                  loss of profits, revenues or savings, cost of capital, cost of
                  replacement services, opportunity costs, and cover damages.

         I.       In the event the Parties cannot agree that reprocessing is
                  feasible or cannot agree on a revenue settlement, or cannot
                  agree on any other issue associated with this Section, the
                  Parties agree to utilize the provisions of Section 8 above to
                  resolve the dispute.

         J.       Qwest assumes no liability for any Customer-calculated and
                  applied taxes with respect to DPS Billing Transactions or on
                  any taxes applied to Qwest-issued Adjustments of Customer
                  Billing Transactions.

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11.      Data Retention

         Customer agrees to retain copies of all files transmitted or in any
         other fashion forwarded to Qwest for a minimum of one hundred and
         eighty (180) days after date of original transmission to Qwest.
         Customer further agrees to retransmit or re-forward files upon request
         of Qwest at no cost to Qwest. Customer will exercise commercially
         reasonable efforts to retransmit or re-send such files no later than
         five (5) Business Days from receipt of a request from Qwest. However,
         in the event Qwest cannot receive the original transmission due to
         transmission system failure, improperly formatted data on the file, or
         other reasons related to Customer, Customer will exercise commercially
         reasonable efforts to immediately retransmit the file upon correction
         of the problem causing the failure. The Parties agree that Customer
         will exclusively and solely own all information of the End Users that
         is transmitted hereunder, together with all aggregated or generated
         data and compilations solely containing such information and generated
         hereunder, and such information will be subject to Section 17, other
         than those components of such information provided to Customer under
         the List License Agreement for the Use of Directory Publisher Lists and
         Directory Delivery Lists of even date herewith by and between Qwest and
         Customer, as the same may be amended, modified or supplemented from
         time to time.

12.      Indemnification

         A.       Subject to the limitations set forth in Section 10, each Party
                  will indemnify (the "Indemnifying Party") and hold harmless
                  the other Party (the "Indemnified Party") and its directors,
                  officers, employees, affiliates, agents and assigns from and
                  against any and all Losses directly or indirectly based upon,
                  arising from or resulting from such Party's failure to perform
                  any of its obligations under this Agreement.

         B.       Customer will, except to the extent of Qwest's gross
                  negligence, fraud or willful misconduct, indemnify and hold
                  harmless Qwest, from and against any Losses awarded to or
                  assessed by third parties, directly relating to or arising out
                  of Qwest's billing of Customer's Billing Transactions,
                  including but not limited to claims of End Users and claims,
                  complaints or proceedings of any Governmental Entity (it being
                  agreed and understood by the Parties that no indemnification
                  will be made under this Section 12.B for Losses arising out of
                  any claims asserted against Qwest for its billing or other
                  business activities generally which is not specifically
                  attributable to Qwest's billing of Customer's Billing
                  Transactions).

         C.       The Indemnified Party will notify the Indemnifying Party
                  promptly in writing of any written claims, lawsuits, or
                  demands by third parties for which the Indemnified Party
                  alleges that the Indemnifying Party is responsible under this
                  Section and, at the request of the Indemnifying Party, tender
                  the defense of such claim, lawsuit or demand to the
                  Indemnifying Party. The Indemnified Party also will cooperate
                  in every reasonable manner with the defense or settlement of
                  such claim, demand, or lawsuit.

         D.       The Indemnifying Party will not be liable under this Section
                  for settlements by the Indemnified Party of any claim, demand,
                  or lawsuit unless the Indemnifying Party has approved the
                  settlement in advance or unless the defense of the claim,
                  demand, or lawsuit has been tendered to the Indemnifying Party
                  in writing and the Indemnifying Party has failed promptly to
                  undertake the defense.

         E.       Under the terms of this Agreement, Qwest may provide to
                  Customer certain information regarding Customer's subscribers.
                  Qwest is releasing to Customer such information based on
                  Qwest's first-hand knowledge of its own experiences with the
                  End-User involved. Customer agrees to defend, indemnify and
                  hold Qwest harmless from and against any Losses, regardless of
                  theory, arising out of or related to the release of any
                  Customer subscriber information by Qwest to Customer of a type
                  that is

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                  not otherwise customarily released by Qwest to its other
                  billing and collection customers.

         F.       Customer will defend, indemnify and hold harmless Qwest from
                  and against any Losses relating to or arising from the
                  calculation and application of taxes upon the receipt of
                  Customer's Billing Transactions or the application of taxes on
                  Qwest-issued Adjustments of Customer's Billing Transactions.

13.      Taxes

A.       General Provisions

         1.       Customer will be liable for all Customer Taxes. "Customer
                  Taxes" will be defined as: (i) all state and local sales, use,
                  value-added, gross receipts, foreign, privilege, utility,
                  infrastructure maintenance, property, federal excise and
                  similar levies, duties and other similar tax-like charges
                  lawfully levied by a duly constituted taxing authority against
                  or upon the Customer's services provided to its End Users; and
                  (ii) tax-related surcharges or fees that are related to the
                  Customer's services provided to its End Users and authorized
                  by applicable tariffs. However, Customer will not be liable
                  for any Taxes imposed on or measured by the net income or net
                  worth of Qwest (including the Washington State Business and
                  Occupation Tax).

         2.       Customer understands and agrees that Qwest is merely providing
                  Services with respect to the billing and collection of amounts
                  owed to Customer by End Users and Customer Taxes hereunder.
                  Qwest will not report these billings as its own receipts for
                  gross receipts tax purposes or any other tax purpose. Qwest
                  will have no responsibility for the preparation or filing of
                  returns or payments of Customer Taxes other than as required
                  by law. Qwest will not retain or be entitled to receive from
                  Customer any statutory fee or share of Customer Taxes to which
                  the person collecting such Customer Taxes is or may be
                  entitled to under applicable law.

         3.       Customer will be solely responsible for the computation,
                  reporting, and payment of all Customer Taxes and surcharges
                  applicable to the services provided by Customer to its End
                  Users and will be solely responsible for separately
                  identifying the applicable Taxes for its End Users. Where
                  applicable, Customer agrees to populate the appropriate
                  indicators to advise Qwest that the DPS Billing Transaction is
                  tax-exempt or that all applicable taxes have been included in
                  the Billing Transaction amount or submitted in a separate
                  Billing Transaction.

         4.       Any communications from End Users relating to Customer Taxes
                  will be the responsibility of Customer. Customer will respond
                  promptly to all complaints lodged by End Users regarding
                  Customer's treatment. All determinations as to the removal,
                  addition, or adjustment of Customer Taxes to be billed to End
                  Users will be the responsibility of Customer. To the extent
                  Adjustments are made by Customer, with respect to Customers'
                  DPS services billed by Qwest under this Agreement, such
                  Adjustments will include all applicable federal, state and
                  local taxes or tax related items. All communications with
                  taxing authorities regarding Customer Taxes applicable to
                  Customer's transactions will be the responsibility of
                  Customer. Any communication Qwest receives from an End User or
                  taxing authority regarding Customer Taxes will be referred
                  promptly to Customer.

         5.       In the event any federal, state, or local laws, court orders,
                  or agency orders, rules, or regulations direct a change to the
                  billing or reporting of taxes, or bill presentation of taxes,
                  and such change necessitates a billing system modification,
                  Customer will be required to pay for such modification.

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         6.       In the event that Customer has requested a change in Customer
                  Tax procedures and no change has been implemented due to the
                  inability of Qwest and Customer to agree upon Customer
                  reimbursing Qwest for the cost of such changes, any audit
                  assessment related thereto will not be deemed to be a willful
                  or negligent failure of Qwest to perform its contractual
                  obligations hereunder.

         7.       Customer will be liable for all applicable Service Taxes.
                  "Service Taxes" will be defined as: (i) all state and local
                  sales, use, value-added, gross receipts, foreign, privilege,
                  utility, infrastructure maintenance, property, federal excise
                  and similar levies, duties and other similar tax-like charges
                  lawfully levied by a duly constituted taxing authority against
                  or upon the Services performed by Qwest under this Agreement;
                  and (ii) tax-related surcharges or fees that are related to
                  the Services performed by Qwest under this Agreement and
                  authorized by applicable tariffs. However, Customer will not
                  be liable for any Taxes imposed on or measured by the net
                  income or net worth of Qwest (including the Washington State
                  Business and Occupation Tax). The cost of Service Taxes is not
                  part of the price agreed upon for Services under this
                  Agreement and will be in addition thereto.

         8.       All audit adjustments to Service Taxes, associated interest
                  and penalties will be the liability of Customer. Should any
                  federal, state or local jurisdiction determine that any such
                  additional Service Taxes are due by Qwest as a result of
                  Qwest's performance of any obligation under this Agreement,
                  Qwest will notify Customer within ten (10) days after Qwest
                  receives a formal assessment from a taxing jurisdiction for
                  any additional Service Taxes. Customer will have the
                  opportunity to advise Qwest in the response to said
                  assessment. Absent receipt of a written response within ten
                  (10) days after mailing of the notice, Qwest may elect at its
                  sole discretion to pay the assessment and obtain reimbursement
                  from Customer. Customer will pay Qwest within thirty (30) days
                  after the date Qwest provides Customer a copy of such
                  assessment and payment.

         9.       In the event Qwest notifies Customer of an assessment and
                  Customer wishes to appeal such assessment, Qwest agrees to
                  reasonably cooperate with Customer in any defense of such
                  claim or liability by: 1) providing documentation in its
                  possession and control that is reasonably related to the
                  provision of Services and for which a claim of indemnification
                  is made by Qwest hereunder, 2) making personnel available as
                  is reasonably necessary for deposition or testimony at the
                  trial or hearing in any action brought for which a claim for
                  indemnification is made by Qwest hereunder, and 3) authorizing
                  Customer to defend in and for the name of Qwest any action
                  brought by a taxing jurisdiction regarding the Service Taxes.
                  All reasonable costs incurred by Qwest in the provision of
                  these and other requested services will be at the expense of
                  Customer, including the payment of any tax, interest and
                  penalties necessary to pursue an appeal against an audit
                  assessment.

B.       Taxes - Indemnity and Recourse:

         1.       Customer will indemnify, hold harmless, and defend (at
                  Customer's expense) Qwest from any Customer Tax, and any
                  Losses associated therewith, relating to or arising out of
                  Customer's failure (to the extent not attributable to a
                  negligent act or omission of Qwest) to pay any Customer Tax or
                  file any return as required by law or to comply with any
                  applicable tax laws or regulations, in accordance with this
                  Agreement. In the event Qwest is assessed any Customer Taxes
                  imposed by reason of this Agreement, Customer will be liable
                  for all such taxes and the cost of defense of such assessment.

         2.       Qwest will indemnify, hold harmless, and defend (at Qwest's
                  expense), Customer from and against any Losses arising from
                  additional penalties incurred by Customer as a result of the
                  grossly negligent failure of Qwest to provide Customer
                  accurate and

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                  complete information in relation to DPS billing in accordance
                  with the terms of this Agreement.

         3.       The obligation of Qwest and Customer with regard to any
                  indemnity or reimbursement pursuant to this section will
                  expire upon the later of thirty (30) days after: 1) the
                  expiration of all applicable statutes of limitations on any
                  potential or actual obligation or liability of Qwest and/or
                  Customer, 2) the entry of a non-appealable final order in a
                  court of law or administrative agency in any action brought
                  which claims or alleges that Qwest or Customer owes any such
                  taxes to the taxing jurisdiction, or 3) payment to the taxing
                  jurisdiction under an agreement entered into with such taxing
                  jurisdiction in full settlement for any and all liabilities
                  which are, or may be alleged to be, due and payable with
                  respect to this Agreement.

14.      Purchase of Accounts Receivable

         Qwest will purchase from Customer its Accounts Receivable arising from
         bills issued by Qwest to End Users. The purchase of Accounts Receivable
         will be limited to Amounts Due Customer (as described in Exhibit D)
         when Qwest provides Services for Customer. Qwest's purchase of
         Customer's Accounts Receivable will be with full recourse as set forth
         in Exhibit D.

15.      Limitations Period

         Claims made under this Agreement will be subject to the following
         limitation periods:

         A.       Subject to Section 10.C, no claim arising from Qwest's failure
                  to bill a Billing Transaction, or failure to properly bill a
                  Billing Transaction, to an End User will be asserted more than
                  eighteen (18) months after the Billing Transaction was or
                  should have been billed.

         B.       No other claim or demand under this Agreement, including
                  demands made under the arbitration section hereof, or any
                  other demand or claim with respect to this Agreement may be
                  made or brought by either Party more than two years after the
                  date of the event that gave rise to the demand or claim except
                  that: 1) the limitation period herein will not apply to claims
                  for revenue due Customer from its End Users to the extent
                  Qwest has collected and retained such revenue; 2) a demand or
                  claim for indemnification under this Agreement may be made or
                  brought by a Party for two years after the accrual of the
                  cause of action for indemnity; and 3) any claim in the nature
                  of fraud or concealment may be brought within two years of
                  discovery of the existence of such fraud or concealment.

16.      Term and Termination of Agreement

         A.       This Agreement will become effective as of the first Business
                  Day after the Closing (as such term is defined in the LLC
                  Purchase Agreement) (the "Commencement Date") and will
                  continue for two years, through November 7, 2004, unless
                  earlier terminated in whole or in part as provided herein.

         B.       Customer may (i) terminate this Agreement for convenience and
                  without penalty upon no less than thirty (30) days' prior
                  written notice to Qwest ("Termination Notice"), or (ii)
                  subject to Section 18, immediately terminate this Agreement in
                  the event of any willful failure of Qwest to pay, on any
                  applicable due date, the full amount of the Amount Due
                  Customer in respect of Customer's Account Receivables to be
                  purchased on such date in accordance with Exhibit D hereto;
                  provided that Customer will provide Qwest with prompt notice
                  of its election to terminate this Agreement pursuant to this
                  clause (ii), Customer's sole and exclusive obligation upon
                  termination under this Section 16.B, except as otherwise
                  expressly set forth herein, is to make payment for all

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                  balances due, including, without limitation, with respect to
                  any Service Commitment as provided in Section 6 of this
                  Agreement, and for authorized charges associated with any
                  completed or partially completed Custom Request for any Custom
                  Request development work. Notwithstanding anything to the
                  contrary in this Agreement, if Customer terminates this
                  Agreement under this Section 16.B, Customer will also pay all
                  of Qwest's costs incurred in terminating Services and
                  effecting the transition of Services to Customer or Customer's
                  designated provider.

         C.       In the event of a Governmental Entity order that requires
                  Qwest to no longer provide the Services to Customer in any
                  state or service area of Customer, Qwest may terminate this
                  Agreement (or the affected service area(s)) immediately;
                  provided, however, that Qwest will, in good faith and using
                  commercially reasonable efforts, object to and attempt to
                  prevent the implementation of any such order and will solicit
                  advice from Customer regarding how to prevent such order.

         D.       The Parties agree that upon termination or expiration of this
                  Agreement they will exercise commercially reasonable efforts
                  to effect the transition of the Services to Customer or
                  Customer's designated provider. Qwest agrees to bill for
                  Billing Transactions that Qwest determines to have been in the
                  billing system as of the date of termination or expiration.
                  Unless otherwise agreed by the Parties, Qwest will continue to
                  provide such transition Services for an interim period, not to
                  exceed twelve (12) months from the date of termination or
                  expiration, as described in Exhibit D, Section 13. Customer
                  will pay Qwest for all Services provided to Customer during
                  such transition period in accordance with the payment terms
                  set forth in this Agreement.

17.      Proprietary and Confidential Information

         A.       As used herein, "Confidential Information" will mean
                  information disclosed by one Party to the other in the course
                  of the provision of Services, and will include the existence
                  of this Agreement and all of its terms, conditions and
                  provisions.

         B.       Qwest and Customer agree to hold such Confidential Information
                  in strictest confidence and will use same solely for the
                  purposes of this Agreement unless otherwise authorized in
                  writing by the other Party. Neither Party will disclose such
                  Confidential Information to anyone except (i) its employees,
                  agents, consultants or subcontractors to whom disclosure is
                  necessary for the purposes set forth in this Agreement or (ii)
                  as required by law, rule, regulation or court order (and the
                  Party that is required to make such disclosure will first
                  notify the other Party of such disclosure obligation). The
                  disclosing Party will appropriately notify each employee,
                  agent, consultant and/or subcontractor to whom disclosure is
                  made that such disclosure is made in confidence and must be
                  kept in confidence in accordance with this Agreement.

         C.       All Confidential Information, unless otherwise specified in
                  writing, will remain the property of the disclosing Party.
                  Confidential Information will not be reproduced except to the
                  extent necessary to accomplish the purpose and intent of this
                  Agreement, or as otherwise may be permitted in writing by the
                  disclosing Party. In the event the disclosing Party grants the
                  other Party permission to copy Confidential Information, the
                  Party seeking such permission agrees that each such copy will
                  contain and state the same confidential or proprietary notices
                  or legends that appear on the original. Nothing in this
                  Agreement will be construed as granting any right or license
                  under any copyrights, inventions or patents now or hereafter
                  owned or controlled by either Party. All Confidential
                  Information, including copies thereof, will be returned to the
                  disclosing Party or destroyed after the recipient Party's need
                  for it has expired or upon the request of the disclosing
                  Party.

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         D.       The obligations imposed in this Agreement will not apply to
                  any information that:

                  1)       is or becomes publicly available other than through
                  disclosure by the recipient Party;

                  2)       becomes available to the recipient Party from a third
                  party who is under no restriction with respect to disclosure
                  of such information;

                  3)       is independently developed by the recipient Party; or

                  4)       is communicated by the recipient Party to a third
                  party with express written consent of the disclosing Party.

         E.       Without the prior consent of the other Party, neither Party
                  will disclose to any third person, other than as provided in
                  paragraph B above, the existence or purpose of this Agreement,
                  the terms or conditions hereof, nor the fact that discussions
                  are taking place and that Confidential Information is being
                  shared. Furthermore, neither Party nor its agents will reveal
                  the other as the source of Confidential Information described
                  in this Agreement without its express, prior written consent.
                  Notwithstanding the foregoing, Customer may advise its End
                  Users that it will bill for its DPS services through Qwest.

18.      Force Majeure

         A.       In no event will either Party be liable to the other for any
                  delay or other failure to perform hereunder that is due to:
                  (i) the other Party's unreasonable delay in supplying or
                  failure to supply information, materials or services expressly
                  provided for under the terms of this Agreement; or (ii)
                  occurrences or circumstances beyond such Party's reasonable
                  control (including epidemic, riot, unavailability of resources
                  due to national defense priorities, war, armed hostilities,
                  strike, walkouts, civil disobedience, embargo, fire, flood,
                  drought, storm, pestilence, lightning, explosion, power
                  blackout, earthquake, volcanic eruption or any act, order or
                  requirement of a regulatory body, court or legislature, civil
                  or military authority, foreseeable or unforeseeable act of
                  God, act of a public enemy, act of terrorism, act of sabotage,
                  act or omission of carriers, or other natural catastrophe or
                  civil disturbance) during the period and to the extent that
                  such extraordinary condition delays, impairs or prevents such
                  Party's performance (each a, "Force Majeure Condition"). If
                  either Party does not perform any of its obligations hereunder
                  as a result of a Force Majeure Condition, and the other
                  Party's performance of its obligations hereunder are
                  conditioned upon the first Party's performance, then
                  notwithstanding anything in this Agreement to the contrary,
                  the other Party's performance will be excused (including
                  payment obligations) until such time as the first Party has
                  performed those obligations prevented by the Force Majeure
                  Condition.

         B.       If any such Force Majeure Condition occurs and results in a
                  delay or failure in performance of any part of a Party's
                  obligations under this Agreement for more than sixty (60)
                  days, the other Party may, by written notice given to the
                  Party whose performance was delayed or who failed to perform,
                  immediately terminate that part of this Agreement that will be
                  affected by such delay or failure to perform, without penalty.

19.      Default

         A.       A failure by either Party to perform any material agreement,
                  obligation or covenant in this Agreement, and any material
                  breach of a representation or warranty made in this Agreement,
                  in each case that is not cured within thirty (30) days after
                  written notice thereof from the other Party (unless a shorter
                  or longer period is expressly set forth herein) will be deemed
                  to be a default.

         B.       If a breach is capable of remedy, a Party may cure such breach
                  by taking all of the following steps prior to the end of the
                  applicable cure period: (1) notifying the non-

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                  breaching Party, in writing, that the breaching Party wishes
                  to cure the breach and continue the Agreement; (2) terminating
                  any breaching acts, omissions, or behaviors; (3) correcting
                  any existing breaches, including, but not limited to paying
                  any charges due under this Agreement; and (4) providing
                  security reasonably satisfactory to the non-breaching Party,
                  such as a performance bond in an appropriate amount. Any
                  material breach must be cured expeditiously and within the
                  thirty (30) day cure period.

         C.       If there is a good faith objection or dispute in connection
                  with whether a breach (as described in Section 19.A) exists
                  following the end of the cure period, if applicable, the
                  Parties will attempt in good faith to resolve such dispute and
                  determine the appropriate remedial action pursuant to the
                  terms and conditions of Section 8.

         D.       Upon the determination that a default exists (and following
                  the actions, if any, required or available to be taken under
                  Section 19.B and/or Section 19.C), in addition to all other
                  rights and remedies provided herein or at law or equity, the
                  non-defaulting Party will have the right to terminate this
                  Agreement in whole or in part, without any further obligation
                  to the other (except the discharge of obligations incurred
                  prior to the effective date of termination).

20.      Amendments; Waivers

         This Agreement or any part thereof or any Exhibits hereto or documents
         referred to herein may be modified or additional provisions may be
         added by written agreement signed by or on behalf of both Parties. No
         amendment or waiver of any provision of this Agreement and no consent
         to any default under this Agreement will be effective unless the same
         will be in writing and signed by or on behalf of the Party against whom
         such amendment, waiver or consent is claimed. In addition, no course of
         dealing or failure of any Party to strictly enforce any term, right or
         condition of this Agreement will be construed as a waiver of such term,
         right or condition.

21.      Assignment

         Neither this Agreement nor any rights or obligations hereunder are
         assignable by one Party without the express prior written consent of
         the other Party; provided, however, that: (i) either Party may assign
         this Agreement upon written notice to the other Party to any of its
         Affiliates without the consent of the other Party if the assigning
         Party requires such Affiliate to agree in writing to assume this
         Agreement and the assigning Party remains liable for its obligations
         hereunder; (ii) a Change of Control of either Party will not be deemed
         to be an assignment of this Agreement, provided that if the relevant
         Party is no longer directly bound as a party to this Agreement (e.g.,
         because the Change of Control is a sale or transfer of assets or is the
         result of a transaction pursuant to which the successor, surviving or
         acquiring entity does not automatically succeed to the obligations of
         such Party by operation of law), the successor, surviving or acquiring
         entity is required to agree in writing (whether as part of the
         acquisition agreement that provides for the other Party to be a third
         party beneficiary or in a separate agreement) to assume this Agreement
         (iii) Customer may assign this Agreement and the rights and obligations
         under it to its lenders for collateral security purposes, so long as
         Customer remains liable for its obligations hereunder; and (iv)
         Customer may assign this Agreement with respect to a particular service
         area(s) in the Qwest Region to any person (other than an affiliate of
         Customer) upon written notice to Qwest so long as Customer will require
         the acquiring person to agree in writing (whether as part of the
         acquisition agreement with Customer that provides for Qwest to be a
         third party beneficiary or in a separate agreement) to assume this
         Agreement and Customer will have no rights or obligations under this
         Agreement with respect to such service area(s).

22.      Notices and Demands

                                                                  Execution Copy

                                                                              20

<PAGE>

         Except as otherwise provided under this Agreement, all notices,
         demands, or requests which may be given by a Party to the other Party
         will be in writing and will be deemed to have been duly given on the
         date delivered in person, date faxed or deposited, postage prepaid, in
         the United States mail and addressed as follows:

<TABLE>
<S>                                                    <C>
Customer                                               Qwest Corporation
198 Inverness Drive West, Eighth Floor                 1801 California Street, Room 2150
Englewood, Colorado 80112                              Denver, Colorado 80202
Attn: Tony Basile                                      Attn: Perry Hooks, Customer Account Manager
Phone: (303) 784-2849                                  Phone: (303) 965-4094
Fax: (303) 784-1599                                    Fax: (303) 896-3365
Email: tony.basile@dexmedia.com                              Email: phooksj@qwest.com
</TABLE>

         If personal delivery is selected as the method of giving notice under
         this Section, a receipt of such delivery will be obtained. The address
         to which such notices, demands, requests, elections or other
         communications is to be given by either Party may be changed by written
         notice given by such Party to the other Party pursuant to this
         Agreement.

23.      Representations and Warranties

         A.       Each Party represents and warrants that (i) it has the full
                  right and authority to enter into, execute, deliver and
                  perform its obligations under this Agreement, (ii) this
                  Agreement constitutes a legal, valid and binding obligation,
                  enforceable against such Party in accordance with its terms,
                  subject to bankruptcy, insolvency, creditors' rights and
                  general equitable principles, and (iii) its execution of and
                  performance under this Agreement will not violate in any
                  material respects any applicable existing regulations, rules,
                  statutes or court orders of any local, state or federal
                  government agency, court or body.

         B.       Customer represents and warrants to Qwest that (i) there are
                  no agreements between Customer and its End Users or any other
                  third party that would cause Customer to breach any term,
                  condition or obligation under this Agreement, (ii) it is
                  authorized to disclose to Qwest any and all information
                  necessary for Qwest to perform the Services, and (iii) none of
                  the Licensed Property infringes the trademark rights of any
                  third party.

         C.       Qwest represents and warrants to Customer that (i) there are
                  no agreements between Qwest and its subscribers or any other
                  third party that would cause Qwest to breach any term,
                  condition or obligation under this Agreement and (ii) no
                  trademark, service mark or trade name of Qwest appearing on or
                  in Customer's bills printed and distributed pursuant to this
                  Agreement infringes the trademark rights of any third party.

24.      Relationship of Parties

         The relationship of the Parties will not be that of partners, agents,
         or joint venturers, and nothing contained herein will be deemed to
         constitute a partnership or agency agreement between them for any
         purposes, including, without limitation, for federal income tax
         purposes. Each Party will be and remain an independent contractor and
         for no purpose will the employees or agents or any sub-contractor of
         one Party be construed to be an employee of the other Party in
         connection with the performance of this Agreement.

25.      Third-Party Beneficiaries

         This Agreement will not provide any person not a Party to this
         Agreement, (specifically including, but not limited to, End Users), any
         remedy, claim, liability, reimbursement, claim of action or other right
         in excess of those existing without reference to this Agreement.

                                                                  Execution Copy

                                                                              21

<PAGE>

26.      Governing Law

         This Agreement will be governed by and construed in accordance with the
         domestic laws of the State of Colorado without reference to its choice
         of law principles.

27.      Lawfulness of Agreement

         This Agreement and the Parties' actions under this Agreement will
         comply with all applicable federal, state, and local laws, rules,
         regulations, court orders, and governmental agency orders. If a court
         or governmental agency with proper jurisdiction determines that this
         Agreement, or a provision of this Agreement, is unlawful, this
         Agreement, or that provision of this Agreement, will terminate. If a
         provision of this Agreement is so terminated but the Parties legally,
         commercially and practicably can continue this Agreement without the
         terminated provision, the remainder of this Agreement will continue in
         effect.

28.      Successors and Assigns

         This Agreement is binding upon and will inure to the benefit of each
         Party and their respective successors and assigns. Following a Change
         of Control of any Party, the acquiring, surviving or successor entity
         will, and such Party agrees to cause such entity to, agree in writing
         (whether as part of the acquisition agreement with such Party that
         provides for the other Party to be a third party beneficiary or in a
         separate agreement) to assume this Agreement and be bound by, with
         respect to itself and its affiliates, the restrictions contained herein
         to the same extent as the applicable Party.

29.      Headings

         The headings in this Agreement are for convenience and will not be
         construed to define or limit any of the terms herein or affect the
         meaning or interpretation of this Agreement.

30.      Entire Agreement

         This Agreement, and any Exhibits attached hereto, constitutes the
         entire understanding between the Parties with respect to the subject
         matter hereof, and supersedes all prior understandings (including the
         Original B&C Agreement), oral or written representations, statements,
         negotiations, proposals and undertakings with respect to the subject
         matter hereof. For avoidance of doubt, this Agreement completely
         supercedes and replaces the Original B&C Agreement.

31.      Miscellaneous

         In the event any program covered by this Agreement is limited or
         prohibited by any by any applicable federal, state, or local laws,
         court orders, or agency orders, rules or regulations, both Parties
         agree to comply with such laws, orders, rules or regulations.

                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

                                                                  Execution Copy

                                                                              22

<PAGE>

IN WITNESS WHEREOF, the Parties have entered into this Agreement as of the date
first written above.

DEX MEDIA EAST LLC                    QWEST CORPORATION

By: /s/ George Burnett                By: /s/ Janet K. Cooper
    ----------------------------         ---------------------------------------
Name: George Burnett                  Name: Janet K. Cooper
Title: CEO and President              Title: Senior Vice President and Treasurer

<PAGE>

                                                                       EXHIBIT I

                                   DEFINITIONS

ABEC

An industry-recognized acronym that means Alternate Billing Entity Code. A
separate ABEC, assigned by Qwest, is required within Qwest's billing system for
each of Customer's separate lines of business.

Accounts Receivable

An account evidencing a legally enforceable right to payment for DPS services
rendered by Customer and lawfully billed as charges on the Qwest End User bill.

Adjustment(s)

Post-billing transactions issued by Customer or Qwest for the purpose of
debiting or crediting lawfully billed charges on the End User bill. Adjustments
may be issued for individual charge(s) (detail transactions) or for combinations
of charges (summary transactions).

Adjustment Record(s)

A term used to describe specific EMI record(s) generated by Qwest that may be
utilized to report End User Adjustment activity to billing customers. Such
records will only be generated for Adjustments issued by Qwest.

Billing Transaction

Customer-originated charge-type transactions that result in an End User being
billed for Customer's DPS services within the Qwest shared-bill.

Business Day

Any day other than a Saturday, a Sunday or a day on which banks in Denver,
Colorado are authorized or obligated by law or executive order to close.

Billing Transaction Phrases

A term used by Qwest that refers to the descriptive bill phrases used to
describe the Billing Transaction charge/credit amount on the End User bill.

Business Office Write-Off

A term for End User account balances for which the Qwest business office has
completed all live collection activities and a final bill has been issued and
subsequently written off the books by the business office.

<PAGE>

                                                                       EXHIBIT I

Central Region

A term used by Qwest to collectively identify the following group of states:
Arizona, Colorado, Southern Idaho, Montana, New Mexico, Utah and Wyoming.

Change of Control

A term that means: (i) an acquisition by any Person or group of Persons of the
voting stock of the referenced Person in a transaction or series of
transactions, if immediately thereafter such acquiring Person or group has, or
would have, beneficial ownership of more than 50% of the combined voting power
of the referenced Person's then outstanding voting stock, including any such
acquisition by way of a merger, consolidation or reorganization (including under
the Bankruptcy Code), or series of such related transactions, involving the
referenced Person; or (ii) a sale, assignment or other transfer of all or
substantially all of the referenced Person's; or (iii) a confirmation of any
plan of reorganization or liquidation under, or sale of assets pursuant to, the
Bankruptcy Code, any out-of-court recapitalization or reorganization transaction
or exchange offer, in any case in which more than fifty-one percent (51%) of
such Person's outstanding equity securities are issued in exchange for all or a
significant portion of such Person's outstanding debt or other securities, or a
deed in lieu of foreclosure or any other remedy or right at law or contract by
which substantially all of such Person's equity securities or assets are
surrendered, assigned or otherwise transferred to another Person.

Directory Advertising

A term that is inclusive of Customer's foreign and local white page advertising,
yellow page advertising and other related DPS services agreed upon in writing by
the Parties.

Eastern Region

A term used by Qwest to collectively identify the following group of states:
Iowa, Minnesota, Nebraska, North Dakota and South Dakota.

End User

A consumer that utilizes or subscribes to Customer's DPS services.

Entity

A term used by Qwest to describe a "grouping" of specific Customer DPS services.
Such groupings are created by Qwest, with the prior consent of Customer, such
consent not to be unreasonably withheld, delayed or conditioned, to
differentiate DPS services for purposes of taxation, treatment and collection
activities, payment allocation, Adjustments and tracking.

<PAGE>

                                                                       EXHIBIT I

Governmental Entity

Any government or any agency, bureau, board, commission, court, department,
official, political subdivision, tribunal or other instrumentality of any
government, whether Federal, state or local, domestic or foreign.

Individual Case Basis (ICB)

A non-standard Services offering for which no fixed recurring or non-recurring
charge has been set.

Inquiry Service

The name for an optional Service that involves Qwest personnel handling End User
questions, disputes and correspondence on behalf of third-party billing
customers.

Page

A term meaning the section of the Qwest shared bill where a customer's billing
is printed. This section may encompass one or more Page(s) and each Page will
reflect a customer name and/or logo. For purposes of this Agreement, a Page is
not the same as an actual sheet of bill paper stock. Because Qwest has many End
User bill formats, a Page can take on different characteristics, as described
below:

     1)  Quad Formatted Bills (utilized for the majority of residence and small
         business Accounts) provides for a single sheet of paper stock to be
         separated into four Pages, also known as Quadrants, with two
         Pages/Quadrants printed on each side of the paper.

     2)  Non-Quad Formatted Bills (utilized for large business accounts and
         "held-type" bills among others) provide for a single Page to be printed
         on either one full side of the bill paper stock or, in some cases, both
         full sides of the bill paper stock.

Pseudo CIC

A term utilized by Qwest that means a Qwest-assigned internal identifier code
which is specifically utilized for purposes of billing.

Publisher Notifiers

A term utilized by Qwest to collectively describe the variety of mutually agreed
upon communication methods/forms initiated by Customer to inform Qwest to issue
Adjustments or to take other action against End User accounts containing
Customer charges. Examples of mutually agreed upon notification methods include,
but are not limited to, forms 50693, 50694 and/or emails.

Purchase of Accounts Receivable (PAR)

The settlement statements which Qwest prepares ten (10) times per month that
summarize the amount due Customer or Qwest for Qwest's purchase of Customer's
Accounts Receivable, as more fully set forth in Exhibit D.

Qwest Region

Each of the Central, Eastern and Western Regions are individually referred to as
a "Qwest Region".

RTA (Remove from Treatment Amount)

<PAGE>

                                                                       EXHIBIT I

An acronym that means "Remove from Treatment Amount". RTA represents a specific
dollar amount at which or below which an Entity/account is removed from
collection activity.

Realized Final Account Uncollectibles

Actual Uncollectible amounts written off Customer End User final bills for
failure of the End User to pay lawfully billed charges.

Treatment and Collections

A term that encompasses the activities performed by Qwest on behalf of Customer
to obtain payments from End Users on past due accounts that appear in the Qwest
shared-bill. Qwest will perform such activities pursuant to the then current
procedures, as further described in Exhibit E of this Agreement.

Unauthorized Charge(s)

A term utilized by Qwest to describe any charges appearing on Customers portion
of the bill that are disputed by an End User. The term Unauthorized Charges is
not the same as an Adjustment reason.

Unbillable(s)

A term used to describe billing records, including Adjustments, which cannot be
billed to an End User account.

Uncollectible(s)

An industry-recognized term that means the specific amount on an End User
account/Entity that cannot be collected by Qwest and is subsequently returned to
the customer. Qwest provides notification of Uncollectibles via specific types
of EMI records.

Uncollectible Bad Debt Allowance

An amount withheld from the settlement as an Uncollectible reserve to offset
future actual Uncollectible amounts written-off Customer's End User final bill

Western Region

A term used by Qwest to collectively identify the following states: Oregon,
Washington and northern Idaho.<PAGE>

                                                                   EXHIBIT 10.14
                                                                  EXECUTION COPY

                         EMPLOYEE COST SHARING AGREEMENT

         This Employee Cost Sharing Agreement (this "Agreement") by and among
Dex Media Service LLC., a Delaware limited liability company ("Dex Service"),
Dex Media, Inc., a Delaware corporation ("Dex Media"), Dex Media East LLC, a
Delaware limited liability company ("East") (f/k/a SGN LLC), and Dex Media West
LLC, a Delaware limited liability Company ("West") (f/k/a GPP LLC), is effective
as of December 31, 2003 (the "Effective Date"). Each of the signatories hereto
is individually a "Party" and collectively the "Parties".

                                    RECITALS

         A.       Qwest Communications International Inc., a Delaware
                  corporation ("Qwest"), Qwest Services Corporation, a Colorado
                  corporation ("QSC"), Qwest Dex, Inc., a Colorado corporation
                  ("Qwest Dex") and Dex Holdings LLC, a Delaware limited
                  liability company ("Buyer") have entered into that certain
                  Purchase Agreement (the "LLC Purchase Agreement") dated as of
                  August 19, 2002 pursuant to which Buyer's designee purchased
                  all of the outstanding limited liability company interests of
                  East.

         B.       In connection with the LLC Purchase Agreement, Qwest, QSC,
                  West, and Buyer entered into that certain Purchase Agreement,
                  dated of even date therewith (the "LLC II Purchase
                  Agreement"), pursuant to which Qwest has agreed, subject to
                  the terms and conditions set forth therein, to: (i) contribute
                  certain of its assets and liabilities to West; and (ii) sell
                  all of the outstanding limited liability company interests of
                  West to Buyer following such contribution (the "Second
                  Closing").

         C.       In connection with the Second Closing, the Parties entered
                  into that certain Shared Services and Employees Agreement,
                  dated as of September 9, 2003 (the "Shared Services and
                  Employees Agreement"), pursuant to which the Parties: (i) made
                  certain arrangements in respect of employees and allocated the
                  costs incurred for such employees; (ii) agreed to provide to
                  each other certain non-employee related services and assets
                  and allocated the costs incurred for such non-employee related
                  services and assets; (iii) allocated the revenue generated
                  under the Advertising Agreement (as defined in the Shared
                  Services and Employees Agreement); and (iv) entered into
                  certain other intercompany arrangements, each in accordance
                  with the terms and conditions in the Shared Services and
                  Employees Agreement.

         D.       In connection with each of the Dex East Credit Agreement and
                  the Dex West Credit Agreement, Dex Media and East and West,
                  respectively, agreed to (i) terminate the Shared Services and
                  Employees Agreement; (ii) establish Dex Service; and (iii)
                  enter into this Agreement.

<PAGE>

         E.       During the Term, the Parties desire to make certain
                  arrangements in respect of certain employees as more fully
                  described herein and the Parties desire to allocate the costs
                  incurred for such employees among them in accordance with the
                  terms and conditions in this Agreement.

         F.       During the Term, the Parties desire to enter into and
                  facilitate such other employee-related intercompany
                  arrangements in accordance with the terms and conditions in
                  this Agreement.

                                    AGREEMENT

         In consideration of the foregoing recitals and the mutual covenants and
conditions contained herein, the Parties agree, intending to be legally bound,
as follows:

                                   ARTICLE I.
                                   DEFINITIONS

         "Actual Cost" means, with respect to any period hereunder, one hundred
percent (100%) of the actual, direct, out of pocket cash expenses, caused by,
incurred or otherwise arising from or relating to (i) the Non-Management
Personnel and (ii) the Management Personnel, in each case during such period.

         "Affiliate" means a Person that directly, or indirectly through one or
more intermediaries, controls, or is controlled by, or is under common control
with, a specified Person. The term "control" (including, with correlative
meanings, the terms "controlled by" and "under common control with") means the
possession of the power to direct the management and policies of the referenced
Person, whether through ownership interests, by contract or otherwise.

         "Agreement" has the meaning set forth in the preamble.

         "Allocation Percentage" has the meaning set forth in Section 3.1.

         "Annual Revenue" means for any fiscal year the aggregate revenue of Dex
Media on a consolidated basis as reflected on its audited financial statements
for such fiscal year.

         "Benefit Plans" has the meaning set forth in Section 2.1(a).

         "Buyer" has the meaning set forth in the recitals.

         "Closing" has the meaning ascribed to such term in the LLC Purchase
Agreement.

         "Closing Date" has the meaning ascribed to such term in the LLC
Purchase Agreement.

         "Code" means the Internal Revenue Code of 1986, as amended, and the
related regulations and published interpretations.

                                       2
<PAGE>

         "Dex East Credit Agreement" means that certain Credit Agreement dated
as of November 8, 2002, as amended and restated as of October 31, 2003, among
Dex Media, Dex Media East, Inc., East, the lenders from time to time party
thereto and JPMorgan Chase Bank as administrative agent, as it may be further
amended, modified or supplemented from time to time.

         "Dex Media" means Dex Media, Inc., a Delaware corporation.

         "Dex Service" has the meaning set forth in the preamble.

         "Dex West Credit Agreement" means that certain Credit Agreement dated
as of September 9, 2003, as amended by the First Amendment dated as of October
31, 2003, among Dex Media, Dex Media West, Inc., West, the lenders from time to
time party thereto and JPMorgan Chase Bank as administrative agent, as it may be
further amended, modified or supplemented from time to time.

         "East" has the meaning set forth in the preamble.

         "East Business" means the "Transferred Business" as defined in the LLC
Purchase Agreement.

         "Eastern Territory" means the seven state territory comprised of
Colorado, Iowa, Minnesota, Nebraska, New Mexico, North Dakota and South Dakota
and the standard metropolitan statistical area of El Paso, Texas.

         "Effective Date" has the meaning set forth in the preamble.

          "Governmental Entity" means any government or any regulatory agency,
bureau, board, commission, court, department, official, political subdivision,
tribunal or other instrumentality of any government, whether federal, state or
local, domestic or foreign.

         "Indemnified Party" has the meaning set forth in Section 6.2.

         "Indemnifying Party" has the meaning set forth in Section 6.2.

         "Liabilities" means any cost, liability, indebtedness, obligation,
co-obligation, commitment, expense, claim, deficiency, guaranty or endorsement
of or by any Person of any nature (whether direct or indirect, known or unknown,
absolute or contingent, liquidated or unliquidated, due or to become due,
accrued or unaccrued, matured or unmatured).

         "LLC Purchase Agreement" has the meaning set forth in the recitals.

         "LLC II Purchase Agreement" has the meaning set forth in the recitals.

         "Loss" means any cost, damage, disbursement, expense, liability, loss,
obligation, penalty or settlement, including interest or other carrying costs,
legal, accounting and other professional fees and expenses incurred in the
investigation, collection, prosecution

                                       3
<PAGE>

and defense of claims and amounts paid in settlement, that may be imposed on or
otherwise incurred or suffered by the referenced Person; provided, however, that
the term "Loss" will not be deemed to include any special, exemplary or punitive
damages, except to the extent such damages are incurred as a result of third
party claims.

         "Management Personnel" means those certain individuals listed on
Exhibit A, as it may be amended from time to time by Dex Service.

         "Monthly Report" has the meaning set forth in Section 4.2.

         "Non-Management Personnel" means those certain individuals employed
from time to time in connection with the East Business and/or the West Business,
other than the Management Personnel.

         "Notice of Claim" has the meaning set forth in Section 6.2.

         "Party" or "Parties" has the meaning set forth in the preamble.

         "Person" means an association, a corporation, an individual, a
partnership, a limited liability company, a trust or any other entity or
organization, including a Governmental Entity.

         "QSC" has the meaning set forth in the recitals.

         "Qwest" has the meaning set forth in the recitals.

         "Second Closing" has the meaning set forth in the recitals.

         "Subsidiary" means, with respect to any Person, any Person in which
such Person has a direct or indirect equity ownership interest in excess of 50%.

         "Tax" or "Taxes" means all taxes and assessments with respect to the
Management Personnel, the Non-Management Personnel and/or the Benefit Plans, as
applicable.

         "Term" has the meaning set forth in Section 5.1.

          "West" has the meaning set forth in the preamble.

         "West Business" means the "Rodney Transferred Business" as such term is
defined in the LLC II Purchase Agreement.

         "Western Territory" means the seven state territory comprised of
Arizona, Idaho, Montana, Wyoming, Oregon, Utah and Washington.

                                       4
<PAGE>

                                  ARTICLE II.
                                EMPLOYEE MATTERS

                  2.1      Non-Management Personnel.

                  (a)      During the Term, unless otherwise agreed to in
writing by the parties Dex Service shall be the employer of all of the
Non-Management Personnel. During the Term: (i) Dex Service shall maintain all of
the Non-Management Personnel on its payroll at the applicable rate of pay for
each of the Non-Management Personnel; (ii) all of the Non-Management Personnel
shall continue to participate in the group health insurance, life insurance, and
other employee benefit plans of Dex Service, Dex Media, or any of their
respective Affiliates (the "Benefit Plans"), on the terms and conditions set
forth in the Benefit Plans; and (iii) Dex Service, Dex Media or an Affiliate
thereof, as applicable, shall (A) pay all premiums and other contributions with
respect to the Benefit Plans as they apply to the Non-Management Personnel, (B)
pay all Taxes and assessments due with respect to the Non-Management Personnel
and/or the Benefit Plans, and (C) comply with employer obligations with respect
to the Non-Management Personnel under applicable federal, state and local laws
and regulations (including without limitation any obligation to maintain
workers' compensation insurance, unemployment insurance, disability insurance or
any similar insurance coverage with respect to the Non-Management Personnel).

                  (b)      Dex Service shall be entitled to receive promptly
from Dex Media and/or any of its Subsidiaries (including, without limitation,
East and West) all information necessary for Dex Service to maintain the
Non-Management Personnel on its payroll, to pay wages to the Non-Management
Personnel in accordance with applicable laws, and to maintain the Non-Management
Personnel in the applicable Benefit Plans, including without limitation,
information with respect to: (i) hours worked; (ii) sick, personal or vacation
time used; or (iii) leaves of absence.

                  (c)      Dex Service shall make the Non-Management Personnel
available to West and/or to East, as applicable, to perform services identical
in all material respects to the services provided by Non-Management Personnel
with respect to the West Business and/or the East Business, as the case may be,
immediately prior to the Effective Date (as such services may be revised from
time). Dex Service shall use its reasonable best efforts to ensure that the
Non-Management Personnel perform such services.

                  (d)      The Non-Management Personnel shall use and be granted
full rights to the West assets and the East assets, as applicable, to perform
the trade or business of West and the trade or business of East, respectively.

                  2.2      Management Personnel. Notwithstanding any other
provision of this Agreement, the Management Personnel shall be employed by Dex
Media (and any of its direct or indirect Subsidiaries as may employ the
Management Personnel from time to time (including without limitation Dex
Service)). Compensation, employee benefits, payroll services, Taxes and other
employee-related obligations shall be paid and/or provided by Dex Media or any
of its Affiliates (including without limitation Dex

                                       5
<PAGE>

Service), as determined by, and in the discretion of, Dex Media and the
applicable Affiliate. Except as otherwise may be agreed to by the Parties from
time to time, Dex Service or one of its Affiliates may be designated as the
"common paymaster" (within the meaning of Sections 3121(s) and 3306(p) of the
Code) with respect to the Management Personnel. The Parties acknowledge and
agree that, during the period beginning on the commencement of the Term and
ending on such later date as may be agreed to by the Parties, Dex Service shall
be designated as the common paymaster with respect to the Management Personnel.

                  2.3      Modification. Nothing in this Agreement shall prevent
the Parties from modifying the employment arrangements described herein by
mutual agreement at any time during the Term.

                                  ARTICLE III.
                                 COST ALLOCATION

                  3.1      Actual Cost Allocation Formula. The Actual Cost of
any item relating to any Non-Management Personnel or Management Personnel shall
be allocated based on the Allocation Percentage. For purposes of this Agreement,
"Allocation Percentage" means:

                  (a)      To the extent 100% of such item is demonstrably
attributable to the Eastern Territory or the Western Territory, 100% of the
Actual Cost of such item shall be allocated to East or West, as applicable;

                  (b)      To the extent a specific percentage of use of such
item can be determined (e.g., 70% for West and 30% for East), that specific
percentage of the Actual Cost of such item will be allocated to East or West, as
applicable; and

                  (c)      All other portions of the Actual Cost of any item
that cannot be allocated pursuant to clause (a) or (b) above shall be allocated
between East and West in proportion to their relative share of Annual Revenue
for the immediately preceding fiscal year.

                  3.2      Non-Cash Cost Allocation. The actual, fully burdened
cost of any item relating to any Non-Management Personnel or Management
Personnel that does not result in a direct, out of pocket cash expense may be
allocated to East and West for financial statement purposes only, without any
corresponding cash reimbursement required, in accordance with generally accepted
accounting principles, based on the Allocation Percentage principles described
in Section 3.1 hereof.

                                   ARTICLE IV.
                        PAYMENT OF COST AND REVENUE SHARE

                  4.1      Settlement Payments. At any time during the Term, any
Party may make payment of the amounts that are allocable to such Party as a
result of the cost allocation in accordance with Section 3.1 hereof, regardless
of whether an invoice pursuant to Section 4.3 hereof has been issued with
respect to such amounts.

                                       6
<PAGE>

                  4.2      Monthly Statements. Within twenty (20) days following
the end of each month during the Term, each Service Provider shall furnish the
other Parties hereto with a written statement with respect to the Actual Cost
paid by it in respect of Non-Management Personnel and Management Personnel
provided by it, in each case, during such month, setting forth (i) the cost
allocation in accordance with Article III hereof, and (ii) the amounts paid
pursuant to Section 4.1 hereof, together with such other data and information
necessary to complete the items described in Section 4.3 hereof (hereinafter
referred to as the "Monthly Report").

                  4.3      Determination and Payment of Cost and Revenue Share.

                  (a)      Within ten (10) days of the submission of the Monthly
Report described in Section 4.2 hereof, the Parties shall (i) agree on the cost
and revenue share of each of the Parties as calculated pursuant to the
provisions of this Agreement; and (ii) prepare and issue invoices for the cost
and revenue share payments that are payable by any of the Parties.

                  (b)      Within ten (10) days of preparation of the agreement
and the issuance of the cost and revenue allocation invoice described in Section
4.3(a), the Parties shall promptly make payment of the amounts that are set
forth on such cost allocation invoice.

                                   ARTICLE V.
                              TERM AND TERMINATION

                  5.1      Term. The term of this Agreement will commence as of
the Effective Date and will continue in full force and effect (the "Term")
unless terminated in accordance with Section 5.2.

                  5.2      Termination. The Parties may terminate this Agreement
by mutual written consent at any time prior to the expiration of the Term.

                                   ARTICLE VI.
                    LIMITATION ON LIABILITY; INDEMNIFICATION

                  6.1      Indemnification. Subject to the limitations of
liability set forth in Section 6.3, West or East, as applicable, will indemnify
and hold Dex Service harmless against all out-of-pocket costs for Liabilities
caused by, incurred or otherwise arising from or relating to the Non-Management
Personnel and the Management Personnel, including (i) any pension, OPEB or other
compensation- or employee benefits-related liabilities, as calculated in
accordance with the allocation procedure as set forth in Section 3.1, and (ii)
as a result of employee legal matters, such as employee related litigation, as
calculated in accordance with the allocation procedure as set forth in Section
3.1.

                  6.2      Notice and Procedures. A Party seeking
indemnification pursuant to Section 6.1 (the "Indemnified Party") will give
prompt written notice in reasonable detail (the "Notice of Claim") to the
indemnifying Party (the "Indemnifying Party") stating the basis of any claim for
which indemnification is being sought hereunder within

                                       7
<PAGE>

thirty (30) days after its knowledge thereof; provided, however, that the
Indemnified Party's failure to provide any such notice to the Indemnifying Party
will not relieve the Indemnifying Party of or from any of its obligations
hereunder, except to the extent that the Indemnifying Party suffers prejudice as
a result of such failure. If the facts giving rise to such indemnification
involve an actual or threatened claim by or against a third party:

                  (a)      the Parties will cooperate in the prosecution or
defense of such claim and will furnish such records, information and testimony
and attend to such proceedings as may be reasonably requested in connection
therewith; and

                  (b)      the Indemnified Party will make no settlement of any
claim that would give rise to liability on the part of the Indemnifying Party
without the latter's prior written consent which will not be unreasonably
withheld or delayed, and the Indemnifying Party will not be liable for the
amount of any settlement affected without its prior written consent.

                  6.3      Consequential Damages. Except with respect to a
Party's fraud or willful misconduct, and except with respect to damages sought
by a third party in connection with a third party claim, none of the Parties, or
their Affiliates, will be liable to the other Parties, or their Affiliates, for
any damages other than direct damages. Each Party agrees that it is not entitled
to recover and agrees to waive any claim with respect to, and will not seek,
consequential, punitive or any other special damages as to any matter under,
relating to or arising out of the transactions contemplated by this Agreement,
except with respect to such claims and damages arising directly out of a Party's
fraud or willful misconduct, or with respect to damages sought by third parties
in connection with third party claims.

                                  ARTICLE VII.
                                  MISCELLANEOUS

                  7.1      No Partnership or Joint Venture; Independent
Contractor. Nothing contained in this Agreement will constitute or be construed
to be or create a partnership or joint venture between or among Dex Service,
East, West or their respective successors or assigns.

                  7.2      Amendments; Waivers. Except as expressly provided
herein, this Agreement and any attached Exhibit may be amended only by agreement
in writing of all Parties. No waiver of any provision nor consent to any
exception to the terms of this Agreement or any agreement contemplated hereby
will be effective unless in writing and signed by all of the Parties affected
and then only to the specific purpose, extent and instance so provided. No
failure on the part of any Party to exercise or delay in exercising any right
hereunder will be deemed a waiver thereof, nor will any single or partial
exercise preclude any further or other exercise of such or any other right.

                  7.3      Schedules and Exhibits; Integration. Each Schedule
and Exhibit delivered pursuant to the terms of this Agreement must be in writing
and will constitute a

                                       8
<PAGE>

part of this Agreement, although schedules need not be attached to each copy of
this Agreement. This Agreement, together with such Schedules and Exhibits
constitutes the entire agreement among the Parties pertaining to the subject
matter hereof and supersedes all prior agreements and understandings of the
Parties in connection therewith.

                  7.4      Further Assurances. Each Party will take such actions
as any other Party may reasonably request or as may be necessary or appropriate
to consummate or implement the transactions contemplated by this Agreement or to
evidence such events or matters.

                  7.5      Governing Law. This Agreement and the legal relations
between the Parties will be governed by and construed in accordance with the
laws of the State of Colorado applicable to contracts made and performed in such
State and without regard to conflicts of law doctrines unless certain matters
are preempted by federal law.

                  7.6      Assignment. Except as otherwise provided hereunder,
neither this Agreement nor any rights or obligations hereunder are assignable by
one Party without the express prior written consent of the other Parties.

                  7.7      Headings. The descriptive headings of the Articles,
Sections and subsections of this Agreement are for convenience only and do not
constitute a part of this Agreement.

                  7.8      Counterparts. This Agreement and any amendment hereto
or any other agreement delivered pursuant hereto may be executed in one or more
counterparts and by different Parties in separate counterparts. All counterparts
will constitute one and the same agreement and will become effective when one or
more counterparts have been signed by each Party and delivered to the other
Parties.

                  7.9      Successors and Assigns; No Third Party Beneficiaries.
This Agreement is binding upon and will inure to the benefit of each Party and
its successors or assigns, and nothing in this Agreement, express or implied, is
intended to confer upon any other Person or Governmental Entity any rights or
remedies of any nature whatsoever under or by reason of this Agreement.

                  7.10     Notices. All notices, demands and other
communications to be given or delivered under or by reason of the provisions of
this Agreement will be in writing and will be deemed to have been given: (i)
immediately when personally delivered; (ii) when received by first class mail,
return receipt requested; (iii) one day after being sent for overnight delivery
by Federal Express or other overnight delivery service; or (iv) when receipt is
acknowledged, either electronically or otherwise, if sent by facsimile, telecopy
or other electronic transmission device. Notices, demands and communications to
the other Parties will, unless another address is specified by such Parties in
writing, be sent to the addresses indicated below:

                                       9
<PAGE>

         If to Dex Service, addressed to:

         Dex Media Service LLC
         198 Inverness Drive West, Eighth Floor
         Englewood, Colorado 80112
         Attention:  General Counsel
         Fax:  (303) 784-1915

         If to Dex Media, addressed to:

         Dex Media, Inc.
         198 Inverness Drive West, Eighth Floor
         Englewood, Colorado 80112
         Attention:  General Counsel
         Fax:  (303) 784-1915

         If to East, addressed to:

         Dex Media East LLC
         198 Inverness Drive West, Eighth Floor
         Englewood, Colorado 80112
         Attention:  General Counsel
         Fax:  (303) 784-1915

         If to West, addressed to:

         Dex Media West LLC
         198 Inverness Drive West, Eighth Floor
         Englewood, CO 80112
         Attention:  General Counsel
         Fax:  (303) 784-1915

                  7.11     Expenses. Except as otherwise provided herein, the
Parties will each pay their own expenses incident to the negotiation,
preparation and performance of this Agreement, including the fees, expenses and
disbursements of their respective investment bankers, accountants and counsel.

                  7.12     Waiver. No failure on the part of any Party to
exercise or delay in exercising any right hereunder will be deemed a waiver
thereof, nor will any single or partial exercise preclude any further or other
exercise of such or any other right.

                  7.13     Severability. If any provision of this Agreement is
held to be unenforceable for any reason, it will be adjusted rather than voided,
if possible, to achieve the intent of the Parties. All other provisions of this
Agreement will be deemed valid and enforceable to the extent possible.

                                       10
<PAGE>

                  7.14     Arbitration; Jurisdiction. Any dispute, controversy
or claim arising under or related to this Agreement, regardless of the legal
theory upon which it is based, will be settled by final, binding arbitration
pursuant to the Federal Arbitration Act, 9 U.S.C. Section 1 et seq., in
accordance with the American Arbitration Association Commercial Arbitration
Rules. Nothing herein will, however, prohibit a Party from seeking temporary or
preliminary injunctive relief in a court of competent jurisdiction. In any
arbitration, the number of arbitrators will be three. If all three Parties to
this Agreement are parties to the arbitration, each of the three Parties shall
have the right to appoint one arbitrator. If only two Parties to this Agreement
are parties to the arbitration, each of the Parties shall have the right to
appoint one arbitrator, who will together appoint a third neutral arbitrator
within thirty (30) days after the appointment of the last party-designated
arbitrator. All arbitration proceedings will take place in Denver, Colorado. The
arbitrators will be entitled to award monetary and equitable relief, including
specific performance and other injunctive relief; provided, however, that only
damages allowed pursuant to this Agreement may be awarded. Except as otherwise
expressly provided in this Section 7.14, each Party will bear the expenses of
its own counsel and will jointly bear the expenses of the arbitrators. The
arbitrators will allocate the remaining costs of the arbitration proceeding. The
Parties agree that the arbitrators will include, as an item of damages, the
costs of arbitration, including reasonable legal fees and expenses, incurred by
the prevailing party if the arbitrators determine that either (a) the
non-prevailing party did not act in good faith when disputing its liability
hereunder to the prevailing party or when initiating a claim against the
prevailing party; or (b) the prevailing party has had to resort to arbitration
with respect to a substantially similar claim more than twice in any thirty-six
(36) month period. Should it become necessary to resort or respond to court
proceedings to enforce a Party's compliance with this Section 7.14, such
proceedings will be brought only in the federal or state courts located in the
State of Colorado, which will have exclusive jurisdiction to resolve any
disputes with respect to this Agreement, with each Party irrevocably consenting
to the jurisdiction thereof. If the court directs or otherwise requires
compliance herewith, then all costs and expenses, including reasonable
attorneys' fees incurred by the Party requesting such compliance, will be
reimbursed by the non-complying Party to the requesting Party.

                  7.15     General Rules of Construction. For all purposes of
this Agreement and the Exhibits and Schedules delivered pursuant to this
Agreement: (i) the terms defined in Article I have the meanings assigned to them
in Article I and include the plural as well as the singular; (ii) all accounting
terms not otherwise defined herein have the meanings assigned under GAAP; (iii)
all references in this Agreement to designated "Articles," "Sections" and other
subdivisions are to the designated Articles, Sections and other subdivisions of
the body of this Agreement; (iv) pronouns of either gender or neuter will
include, as appropriate, the other pronoun forms; (v) the words "herein,"
"hereof" and "hereunder" and other words of similar import refer to this
Agreement as a whole and not to any particular Article, Section or other
subdivision; (vi) "or" is not exclusive; (vii) "including" and "includes" will
be deemed to be followed by "but not limited to" and "but is not limited to,"
respectively; (viii) any definition of or reference to any law, agreement,
instrument or other document herein will be construed as referring to such law,
agreement, instrument or other document as from time to time amended,

                                       11
<PAGE>

supplemented or otherwise modified; and (ix) any definition of or reference to
any statute will be construed as referring also to any rules and regulations
promulgated thereunder.

                            [Signature Page Follows]

                                       12
<PAGE>

         IN WITNESS HEREOF, each of the Parties has caused this Agreement to be
executed by its duly authorized officers as of the day and year first above
written.

                                    DEX MEDIA SERVICE LLC

                                    By:       /s/ Frank Eichler
                                           -----------------------------------
                                    Name:  Frank Eichler
                                    Title: Senior Vice President

                                    DEX MEDIA, INC.

                                    By:       /s/ Frank Eichler
                                           -----------------------------------
                                    Name:  Frank Eichler
                                    Title: Senior Vice President

                                    DEX MEDIA EAST LLC

                                    By:       /s/ Frank Eichler
                                           -----------------------------------
                                    Name:  Frank Eichler
                                    Title: Senior Vice President

                                    DEX MEDIA WEST LLC

                                    By:       /s/ Frank Eichler
                                           -----------------------------------
                                    Name:  Frank Eichler
                                    Title: Senior Vice President

<PAGE>

                                    EXHIBIT A
                              MANAGEMENT PERSONNEL

1.       George Burnett

2.       Robert M. Neumeister

3.       Marilyn Neal

4.       Linda Martin

5.       Kristine Shaw

6.       Maggie Le Beau

7.       Francis Barker

8.       Bradley Richards

9.       Bob Houston

10.      George Culbertson

11.      Scott Pomeroy

12.      Tony Basile

13.      John Meyer

14.      Frank Eichler

15.      Helen Cousins

                                    EXHIBIT A

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