Document:

exv10w1

Exhibit 10.1

Execution Copy

FIFTH AMENDMENT TO CREDIT AGREEMENT

     THIS FIFTH AMENDMENT TO CREDIT AGREEMENT dated as of October 27, 2009 (this
“Amendment”) by and among CRAWFORD & COMPANY, a Georgia corporation (“Crawford”),
and CRAWFORD & COMPANY INTERNATIONAL, INC., a Georgia corporation (“International”;
International and Crawford are collectively referred to herein as the “Borrowers”, and each
individually as a “Borrower”), the Lenders which have delivered signature pages in
accordance herewith (the “Consenting Lenders”) and SUNTRUST BANK, as administrative agent
for the Lenders (in such capacity, together with its successors in such capacity, the
“Administrative Agent”).

     WHEREAS, the Borrowers, the Lenders and the Administrative Agent are parties to that certain
Credit Agreement dated as of October 31, 2006 (as amended from time to time and in effect on the
date hereof, the “Credit Agreement”); and

     WHEREAS, the Borrowers, the Consenting Lenders and the Administrative Agent desire to amend
certain provisions of the Credit Agreement on the terms and conditions contained herein.

     NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged by the parties hereto, the parties hereto hereby agree as follows:

     Section 1. Amendments to Credit Agreement. Subject to satisfaction of the conditions
set forth in Section 4 below, the parties hereto agree that the Credit Agreement is amended as
follows:

     (a) The Credit Agreement is hereby amended by adding the following new defined terms to
Section 1.1 thereof in appropriate alphabetic order:

     “Additional Lender” shall have the meaning given such term in Section
2.28(b).

     “Additional Revolving Commitment Amount” shall have the meaning given such term
in Section 2.28(a).

     “Additional Term Loan” shall have the meaning given such term in Section
2.28(a).

     “Cash Collateralize” shall mean, in respect of any obligations, to provide and
pledge (as a first priority perfected security interest) cash collateral for such
obligations in Dollars, with the Administrative Agent pursuant to documentation in
form and substance reasonably satisfactory to the Administrative Agent (and “Cash
Collateralization” has a corresponding meaning).

     “Earnout Obligation Amount” shall mean, as of any date of determination
thereof:

 

 

     (a) $5,000,000, if the pro forma Leverage Ratio at the time of any proposed
payment of Earnout Obligations pursuant to Section 7.5(a) (after giving
effect to such proposed payment) is greater than 2.75 to 1.00;

     (b) $7,500,000, if the pro forma Leverage Ratio at the time of any proposed
payment of Earnout Obligations pursuant to Section 7.5(a) (after giving
effect to such proposed payment) is less than or equal to 2.75 to 1.00 but greater
than 2.25 to 1.00; or

     (c) $12,000,000, if the pro forma Leverage Ratio at the time of any proposed
payment of Earnout Obligations pursuant to Section 7.5(a) (after giving
effect to such proposed payment) is less than or equal to 2.25 to 1.00.

     “Existing Revolving Credit Termination Date” shall mean the earlier of (i)
October 30, 2011 and (ii) the date on which all amounts outstanding under this
Agreement have been declared or have automatically become due and payable (whether
by acceleration or otherwise).

     “Extended Revolving Credit Termination Date” shall mean the earlier of (i)
October 30, 2013 and (ii) the date on which all amounts outstanding under this
Agreement have been declared or have automatically become due and payable (whether
by acceleration or otherwise).

     “Extending Revolving Credit Lender” means a Revolving Credit Lender with a
Revolving Commitment that matures on the Extended Revolving Credit Termination Date,
and its successors and assigns. The Extending Revolving Credit Lenders as of the
Fifth Amendment Effective Date, together with the amount of their respective
Revolving Commitments, are identified as such on Schedule II.

     “Fifth Amendment” shall mean that certain Fifth Amendment to Credit Agreement
dated as of October 27, 2009 among the Borrowers, the Lenders party thereto and the
Administrative Agent.

     “Fifth Amendment Effective Date” shall mean the date on which the
Administrative Agent declares that the Fifth Amendment is effective pursuant to the
terms thereof.

     “Joint Venture Investment Amount” shall mean, as of any date of determination
thereof:

     (a) $5,000,000, if the pro forma Leverage Ratio at the time of any proposed
Investment pursuant to Section 7.4(i) (after giving effect to such proposed
Investment) is greater than 2.75 to 1.00;

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     (b) $7,500,000, if the pro forma Leverage Ratio at the time of any proposed
Investment pursuant to Section 7.4(i) (after giving effect to such proposed
Investment) is less than or equal to 2.75 to 1.00 but greater than 2.25 to 1.00; or

     (c) $12,000,000, if the pro forma Leverage Ratio at the time of any proposed
Investment pursuant to Section 7.4(i) (after giving effect to such proposed
Investment) is less than or equal to 2.25 to 1.00.

     “Lender Insolvency Event” shall mean, with respect to a Revolving Credit
Lender, that (i) such Lender or its Parent Company is insolvent, or is generally
unable to pay its debts as they become due, or admits in writing its inability to
pay its debts as they become due, or makes a general assignment for the benefit of
its creditors, or (ii) such Lender or its Parent Company is the subject of a
bankruptcy, insolvency, reorganization, liquidation or similar proceeding, or a
receiver, trustee, conservator, custodian or the like has been appointed for such
Lender or its Parent Company, or such Lender or its Parent Company has taken any
action in furtherance of or indicating its consent to or acquiescence in any such
proceeding or appointment, or (iii) such Lender or its Parent Company has been
adjudicated as, or determined by any Governmental Authority having regulatory
authority over such Person or its assets to be, insolvent; provided that, for the
avoidance of doubt, a Lender Insolvency Event shall not be deemed to have occurred
solely by virtue of the ownership or acquisition of any equity interest in or
control of a Revolving Credit Lender or a Parent Company thereof by a Governmental
Authority or an instrumentality thereof.

     “Loan Increase Amendment” has the meaning given such term in Section
2.28(c).

     “Non-Extending Revolving Credit Lender” means a Revolving Credit Lender with a
Revolving Commitment that matures on the Existing Revolving Credit Termination Date,
and its successors and assigns. The Non-Extending Revolving Credit Lenders as of
the Fifth Amendment Effective Date, together with the amount of their respective
Revolving Commitments, are identified as such on Schedule II.

     “Parent Company” shall mean, with respect to a Lender, the bank holding company
(as defined in Federal Reserve Board Regulation Y), if any, of such Lender, and/or
any Person owning, beneficially or of record, directly or indirectly, a majority of
the shares of such Lender.

     “Potential Defaulting Lender” shall mean, at any time, a Revolving Credit
Lender (i) as to which the Administrative Agent has notified the Borrower that an
event of the kind referred to in the definition of “Lender Insolvency Event” has
occurred and is continuing in respect of any financial institution affiliate of such
Lender, (ii) that has (or its Parent Company or a financial

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institution affiliate thereof has) notified the Administrative Agent, or has stated
publicly, that it will not comply with its funding obligations under any other loan
agreement or credit agreement or other similar financing agreement, or (iii) that
has, or whose Parent Company has, a non-investment grade rating from Moody’s or S&P
or another nationally recognized rating agency.

     (b) Section 1.1 of the Credit Agreement is hereby amended by deleting the defined terms
“Aggregate Revolving Commitments”, “Applicable Margin”, “Applicable Percentage”, “Capital Lease
Obligations”, “Commitment”, “Consolidated Total Funded Debt”, “Debt Issuance”, “Defaulting Lender”,
“Disqualified Stock”, “Excess Cash Flow”, “LC Commitment”, “LIBOR”, “Non-Defaulting Lender”,
“Obligations”, “Permitted Acquisition Basket”, “Revolving Credit Lender”, “Revolving Credit
Termination Date”, “Swingline Termination Date”, “Term Loan”, “Term Loan Lender”, “Term Loan Note”
and “Working Capital” in their entireties and substituting in lieu thereof the following:

     “Aggregate Revolving Commitments” shall mean the sum of the Revolving
Commitments of all Lenders at any time outstanding, as the same may be increased
subject to the terms of Section 2.28. On the Closing Date, the Aggregate
Revolving Commitments equal $100,000,000.

     “Applicable Margin” shall mean

     (a) as of any date during the period from the Closing Date to but excluding the
Fifth Amendment Effective Date with respect to:

     (i) all Revolving Loans outstanding on any date during such period and
the Revolving LC Participation Fee with respect to any LC Exposure existing
during such period, as the case may be, the percentage per annum determined
by reference to the applicable Leverage Ratio in effect on such date as set
forth on Section (a) of Schedule IA, as adjusted and otherwise
determined from time to time in accordance with Section 2.16; and

     (ii) all Term Loans outstanding on any date during such period, the
percentage per annum determined by reference to the applicable Leverage
Ratio in effect on such date as set forth on Section (b) of Schedule
IA, as adjusted and otherwise determined from time to time in accordance
with Section 2.16;

     (b) as of any date from and after the Fifth Amendment Effective Date with
respect to:

     (i) in the case of Non-Extending Revolving Credit Lenders, all
Revolving Loans outstanding on any date from and after the Fifth Amendment
Effective Date and the Revolving LC Participation Fee with respect to any LC
Exposure existing on or after the Fifth Amendment

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Effective Date, as the case may be, owing to such Non-Extending Revolving
Credit Lender, the percentage per annum determined by reference to the
applicable Leverage Ratio in effect on such date as set forth on Section (a)
of Schedule IA, as adjusted and otherwise determined from time to
time in accordance with Section 2.16;

     (ii) in the case of Extending Revolving Credit Lenders, all Revolving
Loans outstanding on any date from and after the Fifth Amendment Effective
Date and the Revolving LC Participation Fee with respect to any LC Exposure
existing on or after the Fifth Amendment Effective Date, as the case may be,
owing to such Extending Revolving Credit Lender, the percentage per annum
determined by reference to the applicable Leverage Ratio in effect on such
date as set forth on Schedule IB, as adjusted and otherwise
determined from time to time in accordance with Section 2.16; and

     (iii) all Term Loans outstanding on any date from and after the Fifth
Amendment Effective Date, the percentage per annum determined by reference
to the applicable Leverage Ratio in effect on such date as set forth on
Schedule IB, as adjusted and otherwise determined from time to time
in accordance with Section 2.16.”

     “Applicable Percentage” shall mean:

     (a) as of any date during the period from the Closing Date to but excluding the
Fifth Amendment Effective Date, with respect to the commitment fee the percentage
per annum determined by reference to the applicable Leverage Ratio in effect on such
date as set forth on Section (a) of Schedule IA attached hereto, as adjusted
and otherwise determined from time to time in accordance with Section 2.16;

     (b) as of any date from and after the Fifth Amendment Effective Date and in
respect of Non-Extending Revolving Credit Lenders, with respect to the commitment
fee the percentage per annum determined by reference to the applicable Leverage
Ratio in effect on such date as set forth on Section (a) of Schedule IA
attached hereto, as adjusted and otherwise determined from time to time in
accordance with Section 2.16; and

     (c) as of any date from and after the Fifth Amendment Effective Date and in
respect of Extending Revolving Credit Lenders, with respect to the commitment fee
the percentage per annum determined by reference to the applicable Leverage Ratio in
effect on such date as set forth on Schedule IB attached hereto, as adjusted
and otherwise determined from time to time in accordance with Section 2.16.

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     “Capital Lease Obligations” of any Person shall mean all obligations of such
Person to pay rent or other amounts under any lease (or other arrangement conveying
the right to use) real or personal property, or a combination thereof, which
obligations are required to be classified and accounted for as capital leases on a
balance sheet of such Person under GAAP, and the amount of such obligations shall be
the capitalized amount thereof determined in accordance with GAAP. At the election
of Crawford upon written notice to the Administrative Agent (which election shall
(i) be irrevocable, (ii) become effective upon the receipt of such notice by the
Administrative Agent and (iii) be applied consistently to all provisions of this
Agreement), and notwithstanding anything to the contrary in this definition or in
Section 1.3, any obligations of a Person under a lease (whether existing now
or entered into in the future) that is not (or would not be) required to be
classified and accounted for as a capital lease on a balance sheet of such Person
under GAAP as in effect on the Fifth Amendment Effective Date shall not be treated
as Capital Lease Obligations solely as a result of the adoption of changes in GAAP
outlined by the Financial Accounting Standards Board in its press release dated
March 19, 2009.

     “Commitment” shall mean, with respect to each Lender, such Lender’s Revolving
Commitment, Term Loan Commitment and Swingline Commitment.

     “Consolidated EBITDA” shall mean, for the Consolidated Parties for any period,
an amount equal to the sum of: (a) Consolidated Net Income for such period plus (b)
without duplication and only to the extent deducted in determining Consolidated Net
Income for such period, (i) Consolidated Interest Expense, (ii) income tax expense,
(iii) depreciation and amortization, (iv) non-cash stock based compensation expense,
(v) all other non-cash charges satisfactory to the Administrative Agent in its
reasonable discretion (including (1) non-cash charges for such period taken for the
impairment of goodwill in accordance with Statement of Financial Accounting
Standards No. 142 “Goodwill and Other Intangible Assets” issued by the Financial
Accounting Standards Board, but excluding (2) any non-cash charge that will result
in a cash charge in a future period) and (vi) all fees and expenses actually paid in
connection with the Fifth Amendment in an aggregate amount not to exceed $4,000,000;
provided that the “Consolidated EBITDA” of the Target for (x) each of the fiscal
quarters ended March 31, 2006, June 30, 2006 and September 30, 2006 shall be deemed
to be $4,226,000; (y) the month of October, 2006, shall be deemed to be $1,408,666;
and (z) the months of November and December, 2006, shall be, without duplication,
the actual Consolidated EBITDA of the Target and its Subsidiaries for such months.

     “Consolidated Total Funded Debt” shall mean, at any time, all then outstanding
Indebtedness of the Consolidated Parties on a consolidated basis including, without
limitation, all Obligations under the Loan Documents but excluding (i) Indebtedness
arising under any performance or surety bond issued in the ordinary course of
business and consistent with past practices and (ii)

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Indebtedness arising under any Hedging Agreement (including any Guarantee thereof).

     “Debt Issuance” shall mean any sale or issuance of Indebtedness by a
Consolidated Party other than those permitted pursuant to Section 7.1;
provided, however, notwithstanding the foregoing, that the sale or issuance of
Indebtedness pursuant to Section 7.1(l) shall nevertheless be deemed to be a
“Debt Issuance”.

     “Defaulting Lender” shall mean, at any time, a Revolving Credit Lender as to
which the Administrative Agent has notified the Borrower that, (i) such Lender has
failed for three or more Business Days to comply with its obligations under this
Agreement to make a Loan and/or make a payment to the Issuing Bank in respect of a
Letter of Credit or to the Swingline Lender in respect of a Swingline Loan (each a
“funding obligation”), (ii) such Lender has notified the Administrative
Agent, or has stated publicly, that it will not comply with any funding obligation
hereunder, or has defaulted on, its obligation to fund generally under any other
loan agreement, credit agreement or other financing agreement, (iii) such Lender has
failed for three or more Business Days to confirm in writing to the Administrative
Agent in response to the Administrative Agent’s written request that such Lender
will comply with its funding obligations hereunder, or (iv) a Lender Insolvency
Event has occurred and is continuing with respect to such Lender. To the extent
that any Lender is a Defaulting Lender, such Defaulting Lender and all of its
Revolving Commitments and Revolving Credit Exposure shall be excluded for purposes
of determining Required Lenders.

     “Disqualified Stock” shall mean that portion of any Equity Interest which, by
its terms (or by the terms of any security into which it is convertible or for which
it is exchangeable at the option of the holder thereof), or upon the happening of
any event, matures or is mandatorily redeemable, pursuant to a sinking fund
obligation or otherwise, or is redeemable at the sole option of the holder thereof,
in any case, on or prior to the 91st day after the later of the Term Loan Maturity
Date and the Extended Revolving Credit Termination Date.

     “Excess Cash Flow” shall mean, for any fiscal year of Crawford, based on the
audited financial statements for such fiscal year required to be provided under
Section 5.1(a), the remainder, if any, without duplication, of (a) the sum
of: (i) Consolidated EBITDA for such fiscal year plus (ii) the net decrease in
Working Capital of Crawford and its Subsidiaries during such fiscal year minus (b)
the sum of the following (without duplication): (i) Unfinanced Capital Expenditures
made by Crawford and its Subsidiaries during such fiscal year; (ii) cash payments of
federal, state, local and foreign income tax, franchise taxes, state single business
unitary and similar taxes imposed in lieu of income tax made by Crawford and its
Subsidiaries during such fiscal year; (iii) the aggregate Consolidated Interest
Expense paid in cash by Crawford and its Subsidiaries during such fiscal year; (iv)
scheduled repayments of principal in respect of

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Indebtedness (for purposes of this definition, ‘principal’ shall include the
principal component of payments for such period in respect of Capitalized Lease
Obligations) paid during such fiscal year; (v) voluntary prepayments applied to the
Term Loan during such fiscal year and any repurchases and cancellation of Term Loans
by the Borrowers in accordance with Section 2.13(c) (determined by reference
to the face amount of the Term Loans repurchased and cancelled); (vi) an amount
equal to the aggregate gain on Asset Sales during such period to the extent (x)
included in arriving at such Consolidated EBITDA and (y) the Net Cash Sale Proceeds
of such Asset Sales are applied to the prepayment of Loans in accordance with
Section 2.13(b)(v) during such period; provided, that, the immediately
preceding clause (y) shall not apply to sale proceeds received by Crawford in
respect of the sale of Crawford’s corporate headquarters located at 5620 Glenridge
Drive, Atlanta, Georgia; (vii) the net increase in Working Capital of Crawford and
its Subsidiaries during such fiscal year; (viii) cash payments made after the Fifth
Amendment Effective Date by Crawford and its Subsidiaries in respect of Permitted
Acquisitions (but excluding Permitted Acquisitions (or the portion thereof) financed
with the proceeds of equity issued by a Consolidated Party or Indebtedness) and (ix)
cash payments made after the Fifth Amendment Effective Date by Crawford and its
Subsidiaries in respect of Investments permitted by Section 7.4.(i).

     “LC Commitment” shall mean that portion of the Aggregate Revolving Commitments
that may be used by the Borrowers for the issuance of Letters of Credit in an
aggregate stated amount not to exceed the lesser of (x) $50,000,000 and (y) the
aggregate amount of Revolving Commitments held by Extending Revolving Credit
Lenders; provided, however, that the LC Commitment shall (a) be automatically
reduced on a percentage basis equal to the percentage by which the Aggregate
Revolving Commitments have been permanently reduced (except as may be reduced on
Existing Revolving Credit Termination Date) from time to time in accordance with
this Agreement and (b) be automatically increased on a percentage basis equal to the
percentage by which the Aggregate Revolving Commitments have been increased from
time to time in accordance with this Agreement.

     “LIBOR” shall mean a rate of interest per annum equal to the greater of: (a)
the rate of interest determined on the basis of the rate for deposits in Dollars or
applicable Foreign Currency deposits, as the case may be, in minimum amounts of at
least the Dollar Equivalent of $1,000,000 for a period equal to the applicable
Interest Period which appears for Dollar deposits and for Foreign Currency deposits,
respectively, on Reuters Screen LIBOR01 (or any successor page) at approximately
11:00 a.m. (London time), two (2) Business Days prior to the first day of the
applicable Interest Period (rounded upward, if necessary, to the nearest
one-hundredth of one percent (1/100%)); if, for any reason, such rate does not
appear on Reuters Screen LIBOR01 (or any successor page), then LIBOR shall be
determined by the Administrative Agent to be the arithmetic average (rounded upward,
if necessary, to the nearest one-hundredth of one percent (1/100%)) of

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the rate per annum at which deposits in Dollars or the applicable Foreign Currency
would be offered by first class banks in the London interbank market to the
Administrative Agent at approximately 11:00 a.m. (London time) two (2) Business Days
prior to the first day of the applicable Interest Period for a period equal to such
Interest Period and in an amount substantially equal to the amount of the applicable
Loan; and (b) two percent (2%).

     “Non-Defaulting Lender” shall mean and include each Lender other than a
Defaulting Lender or a Potential Defaulting Lender.

     “Obligations” shall mean all amounts owing by the Borrowers to the
Administrative Agent, the Issuing Bank or any Lender (including the Swingline
Lender) pursuant to or in connection with this Agreement or any other Loan Document,
including without limitation, all principal, interest (including any interest
accruing after the filing of any petition in bankruptcy or the commencement of any
insolvency, reorganization or like proceeding relating to either Borrower, whether
or not a claim for post-filing or post-petition interest is allowed in such
proceeding), all reimbursement obligations, fees, expenses, indemnification and
reimbursement payments, costs and expenses (including all actual and reasonable fees
and expenses of counsel to the Administrative Agent and any Lender (including the
Swingline Lender) incurred pursuant to this Agreement or any other Loan Document),
whether direct or indirect, absolute or contingent, liquidated or unliquidated, now
existing or hereafter arising hereunder or thereunder, together with all renewals,
extensions, modifications or refinancings thereof. Without limiting the foregoing,
the term “Obligations” shall include any and all obligations or liabilities with
respect to Hedging Agreements entered into by the Borrowers or their Subsidiaries
with a Lender or an Affiliate of a Lender and the obligations and liabilities
arising pursuant to such Hedging Agreement shall constitute “Obligations” or
“Secured Obligations,” as the case may be, entitled to the benefits of the Liens
granted under the Security Documents; provided that if any such Lender ceases to be
a Lender hereunder, “Obligations” and “Secured Obligations,” as the case may be,
shall include only obligations and liabilities of such Lender (or Affiliate thereof)
arising from or in connection with any Hedging Agreement entered into at a time when
such Lender was a Lender hereunder.

     “Permitted Acquisition Basket” shall mean, as of any date of determination
thereof:

     (a) $12,500,000, if the pro forma Leverage Ratio at the time of any proposed
Acquisition (after giving effect to such proposed Acquisition) is greater than 2.75
to 1.00;

     (b) $20,000,000, if the pro forma Leverage Ratio at the time of any proposed
Acquisition (after giving effect to such proposed Acquisition) is less than or equal
to 2.75 to 1.00 but greater than 2.25 to 1.00;

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     (c) $30,000,000, if the pro forma Leverage Ratio at the time of any proposed
Acquisition (after giving effect to such proposed Acquisition) is less than or equal
to 2.25 to 1.00;

minus, in any case, the aggregate amount of Investments made under Section
7.4(i) during the 12-month period preceding the date of determination.

     “Revolving Credit Lender” shall mean each Extending Revolving Credit Lender,
each Non-Extending Revolving Credit Lender and each Additional Lender providing a
Revolving Commitment pursuant to a Loan Increase Amendment.

     “Revolving Credit Termination Date” shall mean (a) with respect to each
Extending Revolving Credit Lender, the Extended Revolving Credit Termination Date
and (b) with respect to each Non-Extending Revolving Credit Lender, the Existing
Revolving Credit Termination Date.

     “Swingline Termination Date” shall mean the date that is five (5) Business Days
prior to the Extended Revolving Credit Termination Date.

     “Term Loan” shall mean each loan made by the Term Loan Lenders to the Borrowers
on the Closing Date pursuant to Section 2.1 of this Agreement and each
Additional Term Loan made pursuant to Section 2.28.

     “Term Loan Lender” shall mean, as of the Closing Date, each Lender with a Term
Loan Commitment, and thereafter, each Lender holding an outstanding Term Loan
(including, without limitation, each Additional Lender that has made Additional Term
Loans pursuant to a Loan Increase Amendment).

     “Term Loan Note” shall mean a promissory note of the Borrowers payable to the
order of a requesting Term Loan Lender in the principal amount of such Term Loan
Lender’s Term Loan Commitment and/or in the principal amount of such Lender’s
Additional Term Loans, in substantially the form of Exhibit F.

     “Working Capital” shall mean, on any date, without duplication, the difference
of (a) all assets (other than cash and cash equivalents) which, in accordance with
GAAP, would be included as current assets on Crawford’s consolidated balance sheet
at such date as current assets, excluding deferred taxes and taxes receivable, in
each case, to the extent included in “current assets” minus (b) without duplication,
the sum of (i) all amounts which, in accordance with GAAP, would be included as
current liabilities (other than the current portion of long term debt) on Crawford’s
consolidated balance sheet at such date, excluding deferred taxes, taxes payable and
deferred revenue related to client advances for out-of-pocket expenses of The Garden
City Group, Inc., in each case, to the extent

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included as “current liabilities” minus (ii) the principal amount of Revolving Loans
outstanding as of any date of determination.

     (c) Section 1.1 of the Credit Agreement is hereby amended by deleting clause (iv) of the
definition of “Interest Period” in its entirety and substituting in lieu thereof the following:

     “(iv) no Interest Period may extend beyond (A) the Existing Revolving Credit
Termination Date with respect to Revolving Loans made prior to the Existing
Revolving Credit Termination Date, (B) the Extended Revolving Credit Termination
Date with respect to Revolving Loans made on or after the Existing Revolving Credit
Termination Date, (C) the Term Loan Maturity Date with respect to Term Loans, or (D)
the Swingline Termination Date with respect to Swingline Loans.”

     (d) Section 1.1 of the Credit Agreement is hereby amended by deleting the defined term “Lender
Default” in its entirety.

     (e) The Credit Agreement is amended by replacing each reference to the term “Capitalized Lease
Obligation” with the term “Capital Lease Obligation”.

     (f) Section 1.3 of the Credit Agreement is hereby amended by adding the following sentence to
the end of such Section:

“Notwithstanding the foregoing, all financial statements delivered hereunder shall
be prepared, and all financial covenants contained herein shall be calculated,
without giving effect to any election under Statement of Financial Accounting
Standards 159 (or any similar accounting principle) permitting a Person to value its
financial liabilities at the fair value thereof.”

     (g) Section 2.1 of the Credit Agreement is amended by deleting the first sentence of such
Section in its entirety and substituting in lieu thereof the following:

“Subject to the terms and conditions set forth herein, each Term Loan Lender
severally and not jointly agrees to make available to the Borrowers (x) on the
Closing Date, a Term Loan in an aggregate amount not to exceed such Lender’s Term
Loan Commitment and (y) on the effective date of any Loan Increase Amendment to
which it is a party, an Additional Term Loan in the aggregate amount not to exceed
the amount set forth in such Loan Increase Amendment.”

     (h) Section 2.7 of the Credit Agreement is amended by deleting clause (b) of such Section in
its entirety and substituting in lieu thereof the following:

     “(b) On the Closing Date, each of the Term Loan Lenders will make available to
the Administrative Agent, at the Administrative Agent’s Office, in immediately
available funds, the amount of such Term Loan Lender’s Term Loan Commitment and, on
the effective date of any Loan Increase Amendment, each

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Term Loan Lender agreeing to make an Additional Term Loan pursuant such Loan
Increase Amendment shall make available to the Administrative Agent at the
Administrative Agent’s Office in immediately available funds, the amount of such
Additional Term Loan. Upon receipt from each Term Loan Lender of such amount, and
upon satisfaction of the conditions set forth in Section 3.1 and, as
applicable, Section 3.2, the Administrative Agent will make available to the
Borrowers the aggregate amount of such Term Loans made available to the
Administrative Agent by the applicable Term Loan Lenders. The failure or refusal of
any Term Loan Lender to make available to the Administrative Agent at the aforesaid
time and place on the Closing Date the amount of its Term Loan Commitment shall not
relieve any other Lender from its several obligation hereunder to make available to
the Administrative Agent the amount of such other Lender’s Term Loan Commitment.
Likewise, the failure of any Term Loan Lender to make available to the
Administrative Agent any Additional Term Loan on the effective date of any Loan
Increase Amendment shall not relieve any other Term Loan Lender party to such Loan
Increase Amendment to make available such other Term Loan Lender’s Additional Term
Loan.”

     (i) Section 2.9 of the Credit Agreement is amended by deleting clause (a) of such Section in
its entirety and substituting in lieu thereof the following:

     “(a) Unless previously terminated, all Revolving Commitments of the
Non-Extending Revolving Credit Lenders shall terminate on the Existing Revolving
Credit Termination Date and all Revolving Commitments of the Extending Revolving
Credit Lenders shall terminate on the Extended Revolving Credit Termination Date.”

     (j) Section 2.10 of the Credit Agreement is amended by deleting clause (a) of such Section in
its entirety and substituting in lieu thereof the following:

     “(a) The outstanding principal amount of all Revolving Loans owing to the
Non-Extending Revolving Credit Lenders shall be due and payable (together with
accrued and unpaid interest thereon) on the Existing Revolving Credit Termination
Date and the outstanding principal amount of all Revolving Loans owing to the
Extending Revolving Credit Lenders shall be due and payable (together with accrued
and unpaid interest thereon) on the Extended Revolving Credit Termination Date;
provided, however, the outstanding principal amount of all LIBO Rate Loans
denominated in a Foreign Currency shall be due and payable (together with accrued
and unpaid interest thereon) on the last day of the Interest Period (unless such
LIBO Rate Loans denominated in Foreign Currency are continued in the same Foreign
Currency in accordance with Section 2.8).”

     (k) Section 2.10 of the Credit Agreement is amended by deleting clause (d) of such Section in
its entirety and substituting in lieu thereof the following:

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     “(d) The aggregate outstanding principal amount of the Term Loans shall be
payable in twenty-eight (28) equal quarterly installments of $525,000 (or such
larger amount with respect to such Additional Term Loans as the Administrative
Agent, the Term Loan Lenders making Additional Term Loans and the Borrowers may
determine in connection with any Loan Increase Amendment) on the last day of each
March, June, September and December (or if such date is not a Business Day, then on
the following Business Day) with the first payment due on December 31, 2006, and one
final installment of all outstanding principal and accrued and unpaid interest on
the Term Loan Maturity Date.”

     (l) Section 2.13(b) of the Credit Agreement is amended by deleting the clause immediately
following clause (iii) of such Section and immediately before clause (iv) of such Section and
substituting in lieu thereof the following:

“the Borrowers shall cause such Consolidated Party to pay to the Administrative
Agent for the respective accounts of the Lenders an amount equal to (i) one hundred
percent (100%) of such Net Cash Sale Proceeds in excess of $1,000,000 received by
any Consolidated Party, (ii) one hundred percent (100%) of such Net Cash Equity
Issuance Proceeds, (iii) one hundred percent (100%) of such Net Cash Debt Issuance
Proceeds (other than proceeds arising from the sale or issuance of Indebtedness
pursuant to Section 7.1(l)); (iv) fifty percent (50%) of such Net Cash Debt
Issuance Proceeds arising from the sale or issuance of Indebtedness pursuant to
Section 7.1(l); and (v) such cash proceeds in excess of $1,000,000 received
by any Consolidated Party with respect to any Casualty Event in accordance with
clause (4) above, each to be applied in the manner set forth in clause (v) below. “

     (m) Section 2.13(b)(v) of the Credit Agreement is amended by adding the following sentence to
the end of such Section:

“Any mandatory payments made pursuant to this clause (v) to reduce the outstanding
amount of the Revolving Loans shall not result in any reduction of the Aggregate
Revolving Commitments. Any proceeds remaining after making any required prepayment
to the Term Loan and the Revolving Loans (or to the extent no Revolving Loans are
outstanding) pursuant to clauses (iii) and (iv) above may be retained by the
Borrowers and used for any purpose permitted by this Agreement.”

     (n) Section 2.16 of the Credit Agreement is amended by deleting such Section in its entirety
and substituting in lieu thereof the following:

     “Section 2.16 Effective Date for Adjustment to Applicable Percentage and
Applicable Margin. The Applicable Percentage and Applicable Margin with respect to
Revolving Loans, Revolving LC Participation Fees and Term Loans, shall be determined
and adjusted quarterly on the date that is two Business Days

-13-

 

after the date on which the Borrowers provide the officer’s certificate in
accordance with the provisions of Section 5.1(c) (each “Margin Calculation
Date”); provided, however that (i) the Applicable Percentage and the Applicable
Margin with respect to Revolving Loans, Revolving LC Participation Fees and the Term
Loans from the Fifth Amendment Effective Date until the first Margin Calculation
Date subsequent to the Fifth Amendment Effective Date shall be, (x) with respect to
Non-Extending Revolving Credit Lenders, at Level II as set forth on Section (a) of
Schedule IA, and (y) with respect to Extending Revolving Credit Lenders and
Term Loan Lenders, at Level II as set forth on Schedule IB, and, thereafter,
such levels shall be determined by the then current Leverage Ratio as set forth on
Section (a) of Schedule IA, in the case of Non-Extending Revolving Credit
Lenders, and as set forth on Schedule IB, in the case of Extending Revolving
Credit Lenders and Term Loan Lenders, and (ii) if the Borrowers fail to provide the
officer’s certificate to the Administrative Agent by the date such certificate is
required to be delivered under Section 5.1(c), the Applicable Percentage and
the Applicable Margin with respect to Revolving Loans, Revolving LC Participation
Fees and the Term Loans, from such date shall be, (x) with respect to Non-Extending
Revolving Credit Lenders, at Level I as set forth on Section (a) of Schedule
IA, and (y) with respect to Extending Revolving Credit Lenders and Term Loan
Lenders, at Level I as set forth on Schedule IB, until such time as an
appropriate officer’s certificate is provided, whereupon the levels shall be
determined by the then current Leverage Ratio. Except as set forth above, the
Applicable Percentage and the Applicable Margin with respect to Revolving Loans,
Revolving LC Participation Fees and the Term Loans, shall be effective from one
Margin Calculation Date until the next Margin Calculation Date.”

     (o) Section 2.23 of the Credit Agreement is amended by inserting the following new clause (f)
therein in appropriate alphabetical order:

     “(f) Nothing contained in this Section 2.23 shall be construed to
prevent the payment of principal of, accrued and unpaid interest on, and fees in
respect of Revolving Loans owing to, and Commitments of, Non-Extending Revolving
Credit Lenders on the Existing Revolving Credit Termination Date.”

     (p) Section 2.23 of the Credit Agreement is amended by deleting clause (c) of such Section in
its entirety and substituting in lieu thereof the following:

     “(c) If any Lender shall, by exercising any right of set-off or counterclaim or
otherwise, obtain payment in respect of any principal of or interest on any of its
Loans or participations in LC Disbursements or Swingline Loans, or any other
Obligation that would result in such Lender receiving payment of a greater
proportion of the aggregate amount of its Loans and participations in LC
Disbursements and Swingline Loans and accrued interest thereon than the proportion
received by any other Lender, such Lender shall immediately deliver such amounts to
the Administrative Agent for application pursuant to Section 2.23(b). It is
understood and agreed that, for the avoidance of

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doubt, this Section 2.23(c) shall not apply with respect to any Term Loan
repurchases by the Borrowers pursuant to Section 2.13(c) hereof.”

     (q) Section 2.24(b) of the Credit Agreement is amended by deleting clause (iv) of the first
sentence thereof and substituting in lieu thereof the following:

“(iv) a Lender becomes a Defaulting Lender or a Potential Defaulting Lender or”

     (r) Section 2.25(a)(i) of the Credit Agreement is amended by deleting clause (A) of such
Section in its entirety and substituting in lieu thereof the following:

“(A) each Letter of Credit shall be a standby letter of credit which shall expire on
the earlier of (x) the date one year after the date of issuance of such Letter of
Credit (or in the case of any renewal or extension thereof, one year after such
renewal or extension) and (y) the date that is five (5) Business Days prior to the
Extended Revolving Credit Termination Date;”

     (s) The Credit Agreement is amended by inserting the following new Section 2.28 in Article II
in appropriate numerical order:

     “Section 2.28. Increase of Revolving Commitments; Additional Term Loans;
Additional Lenders.

     (a) So long as no Default or Event of Default has occurred and is continuing,
from time to time, the Borrowers may, upon at least 30 days’ written notice to the
Administrative Agent (who shall promptly provide a copy of such notice to each
Lender), propose to increase the Aggregate Revolving Commitments (the amount of any
such increase, the “Additional Revolving Commitment Amount”) and/or propose
to incur additional Term Loans (the “Additional Term Loans”), provided,
however, that (i) the amount of all Additional Revolving Commitment Amounts and all
Additional Term Loans increased or made, as applicable, pursuant to this Section
shall not exceed $50,000,000 in the aggregate; (ii) each Additional Revolving
Commitment Amount and each Additional Term Loan shall be in a principal amount of
not less than $5,000,000 or a larger multiple of $1,000,000 and (iii) any proposal
to increase the Aggregate Revolving Commitments shall only include Revolving
Commitments that mature on the Extended Revolving Credit Termination Date. Each
existing Lender shall have the right for a period of 15 days following receipt of
such notice, to elect by written notice to the Borrowers and the Administrative
Agent to increase its Revolving Commitment and/or make Additional Term Loans (as the
case may be) by a principal amount equal to its Pro Rata Share of the Additional
Revolving Commitment Amount or Additional Term Loans set forth in the Borrowers’
request to increase the Aggregate Revolving Commitments and/or to incur Additional
Term Loans, as applicable. No existing Lender (or any successor thereto) shall have
the right (unless an increase in the Aggregate Revolving Commitments and/or the
making of Additional Term Loans is

-15-

 

requested by the Borrowers pursuant to this Section) or the obligation to increase
its Revolving Commitment, to make Additional Term Loans or to increase its other
obligations under this Agreement and the other Loan Documents, and any decision by a
Lender to increase it Revolving Commitment or make Additional Term Loans (as the
case may be) shall be made in its sole discretion independently from any other
Lender. If any Lender shall fail to notify the Borrowers and the Administrative
Agent in writing regarding whether it will increase its Revolving Commitment or make
Additional Term Loans (as the case may be) within 15 days after receipt of such
notice, such Lender shall be deemed to have declined to increase its Revolving
Commitment or to make Additional Term Loans (as the case may be).

     (b) If any Lender shall elect not to increase its Revolving Commitment or to
make Additional Term Loans (as the case may be) pursuant to clause (a) of this
Section, the Borrowers may offer to (x) any existing Lender that has agreed to
increase its Revolving Commitment or to make Additional Term Loans (as the case may
be) pursuant to clause (a) of this Section to further increase its Revolving
Commitment or increase the amount of Additional Term Loans such Lender has agreed to
make or (y) one or more banks or financial institutions who are not Lenders at such
time (each, an “Additional Lender”) the right to become a party to this
Agreement and provide a new Revolving Commitment or Additional Term Loan; provided,
however, that any new bank or financial institution must be acceptable to the
Administrative Agent, the Swingline Lender and the Issuing Bank, which acceptance
will not be unreasonably withheld or delayed. The sum of the increases in the
Revolving Commitments of, and the Additional Term Loans made by, the existing
Lenders plus the Revolving Commitments and the Additional Term Loans of the
Additional Lenders shall not in the aggregate exceed the unsubscribed amount of any
requested Additional Revolving Commitment Amount and/or requested Additional Term
Loans.

     (c) An increase in the Aggregate Revolving Commitments or the making of
Additional Term Loans (as the case may be) pursuant to this Section shall become
effective upon the receipt by the Administrative Agent of (i) an amendment (a
“Loan Increase Amendment”) in form and substance satisfactory to the
Administrative Agent executed by the Borrowers, the Administrative Agent, each
Additional Lender and each other Lender increasing its Revolving Commitment or
making Additional Term Loans (as the case may be), setting forth the amount of the
new Revolving Commitments or the Additional Term Loans to be made by such Lenders,
and setting forth the agreement of each Additional Lender to become a party to this
Agreement and to be bound by all the terms and provisions hereof, together with
Notes (if requested pursuant to Section 2.11(b)) evidencing such increase in
the Revolving Commitments or such Additional Term Loans, as the case may be, and
(ii) such evidence of appropriate corporate authorization on the part of the
Borrowers with respect to the increase in the Revolving Commitments or the borrowing
of Additional Term Loans (as the case may be) and such opinions of counsel for the
Borrowers with respect to the

-16-

 

increase in the Revolving Commitments or the borrowing of Additional Term Loans (as
the case may be) as the Administrative Agent may reasonably request.

     (d) The terms of any Additional Term Loans made pursuant to this Section shall
be, except as otherwise set forth herein or in any Loan Increase Amendment,
substantially the same as the terms of the Term Loans existing on the Fifth
Amendment Effective Date; provided, however, that (i) the weighted average life to
maturity of all Additional Term Loans shall be no shorter than the weighted average
life to maturity of the Term Loan, (ii) the maturity date of such Additional Term
Loans shall be no shorter than the Term Loan Maturity Date and (iii) there shall be
no limitation on the yield applicable to any Additional Term Loan or any original
issue discount, upfront or similar fees offered or paid by the Borrowers relative to
the Additional Term Loans. Any Additional Lender making an Additional Term Loan
shall not be considered a “Lender” for any purpose under this Agreement until such
Additional Lender has funded its Additional Term Loan.

     (e) Upon the effective date of any Loan Increase Amendment with respect to an
increase in the Aggregate Revolving Commitments, the Aggregate Revolving Commitments
shall automatically be increased by the amount of the Revolving Commitments added
through such Loan Increase Amendment, and Schedule II shall automatically be
deemed amended to reflect the Revolving Commitments of all Revolving Credit Lenders
after giving effect to the addition of such Revolving Commitments. Likewise, upon
the effective date of any Loan Increase Amendment with respect to Additional Term
Loans, the applicable Term Loan Lenders will advance to the Borrowers such
Additional Term Loans added through such Loan Increase Amendment.

     (f) Upon any increase in the aggregate amount of the Revolving Commitments
pursuant to this Section that is not pro rata among all Revolving Credit Lenders, on
the date that any such increase becomes effective, (x) each Revolving Credit Lender
increasing its Revolving Commitment and/or each Additional Lender providing a new
Revolving Commitment, on the one hand, shall purchase from each other Revolving
Credit Lender, on the other hand, via one or more assignments in accordance with the
terms of Section 10.4(b), at par (together with accrued interest), such
interests in the Revolving Loans outstanding on the date any applicable Loan
Increase Amendment becomes effective as shall be necessary in order that, after
giving effect to all such assignments, all such outstanding Revolving Loans will be
held by the Revolving Credit Lenders ratably in accordance with their respective
Revolving Commitments after giving effect to any applicable Loan Increase Amendment;
and (y) the LC Exposure and Swingline Exposure of each Revolving Credit Lender shall
be adjusted automatically such that, after giving effect to such adjustments, the
Revolving Credit Lenders shall have LC Exposures and Swingline Exposures in
proportion to their respective Revolving Commitments after giving effect to any
applicable Loan Increase Amendment. Each Revolving

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Credit Lender that assigns a Revolving Loan to a Revolving Credit Lender in
accordance with this clause (f) shall be entitled to the funding indemnity set forth
in Section 2.21.

     (g) No consent of any Lender (other than any Lender increasing its Revolving
Commitments or making Additional Term Loans) is required to permit the increases of
the Revolving Commitments or the making of Additional Term Loans contemplated by
this Section or to permit the effectiveness of any Loan Increase Amendment;
provided, that no Loan Increase Amendment executed without the consent of the
Lenders required pursuant to Section 10.2(b) shall be effective to the
extent that such Loan Increase Amendment addresses matters other than those
described in, or other than those necessary or desirable to implement the
transactions contemplated by, this Section. This Section shall supersede any
provisions contained in this Agreement to the contrary, including, without
limitation, Section 10.2.”

     (t) The Credit Agreement is amended by inserting the following new Section 2.29 in Article II
in appropriate numerical order:

     “Section 2.29. Defaulting Lenders.

     (a) In the event that a Lender becomes a Defaulting Lender or a Potential
Defaulting Lender, the Administrative Agent shall provide notice to the
Non-Defaulting Lenders of such event to the extent the Administrative Agent has
knowledge thereof, and during the period such Lender remains a Defaulting Lender or
Potential Defaulting Lender, the following provisions shall apply, notwithstanding
anything to the contrary in this Agreement:

     (i) the LC Exposure and Swingline Exposure of such Defaulting Lender
will, subject to the limitation in the first proviso below, automatically be
reallocated (effective on the day such Lender becomes a Defaulting Lender)
among the Non-Defaulting Lenders pro rata in accordance with
their respective Revolving Commitments; provided (1) that (a) the
sum of each Non-Defaulting Lender’s total Revolving Credit Exposure may not
in any event exceed the Revolving Commitment of such Non-Defaulting Lender
as in effect at the time of such reallocation and (b) neither such
reallocation nor any payment by a Non-Defaulting Lender pursuant thereto
will constitute a waiver or release of any claim the Borrowers, the
Administrative Agent, the Issuing Bank, the Swingline Lender or any other
Lender may have against such Defaulting Lender or cause such Defaulting
Lender to be a Non-Defaulting Lender, and (2) that if the Issuing Bank or
the Swingline Lender is also a Defaulting Lender, then (x) the LC Exposure
of such Defaulting Lender that is also the Issuing Bank and/or (y) the
Swingline Exposure of such Defaulting Lender that is also the Swingline
Lender, shall not in either case be reallocated pursuant to this clause
(i);

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     (ii) to the extent that any portion (the “unreallocated
portion”) of the LC Exposure and Swingline Exposure of any Defaulting
Lender cannot be so reallocated for any reason, the Borrowers will, not
later than two (2) Business Days after demand by the Administrative Agent
(at the direction of the Issuing Bank and/or the Swingline Lender), (a) Cash
Collateralize the obligations of the Borrowers to the Issuing Bank or
Swingline Lender in respect of such LC Exposure or Swingline Exposure, as
the case may be, in an amount at least equal to the aggregate amount of the
unreallocated portion of the LC Exposure and Swingline Exposure of such
Defaulting Lender, or (b) in the case of such Swingline Exposure, prepay
and/or Cash Collateralize in full the unreallocated portion thereof, or (c)
make other arrangements satisfactory to the Administrative Agent, the
Issuing Bank or the Swingline Lender in their sole discretion to protect
them against the risk of non-payment by such Defaulting Lender;

     (iii) in addition to the other conditions precedent set forth in
Section 3.2, the Issuing Bank will not be required to issue, amend
or increase any Letter of Credit, and the Swingline Lender will not be
required to make any Swingline Loans, unless they are satisfied that 100% of
the related LC Exposure and Swingline Exposure are fully covered or
eliminated by any combination satisfactory to the Issuing Bank or the
Swingline Lender, as the case may be, of the following:

     (A) in the case of a Defaulting Lender, the LC Exposure and
Swingline Exposure of such Defaulting Lender is reallocated, as to
outstanding and future Letters of Credit, to the Non-Defaulting
Lenders as provided in clause (i) above; and

     (B) in the case of a Defaulting Lender or a Potential
Defaulting Lender, without limiting the provisions of clause (ii)
above, the Borrowers Cash Collateralize the obligations of the
Borrowers in respect of such Letter of Credit or Swingline Loan in
an amount at least equal to the aggregate amount of the
unreallocated obligations (contingent or otherwise) of such
Defaulting Lender or Potential Defaulting Lender in respect of such
Letter of Credit or Swingline Loan, or the Borrowers make other
arrangements satisfactory to the Administrative Agent and the
Issuing Bank or the Swingline Lender, as the case may be, in their
sole discretion, to protect them against the risk of non-payment by
such Defaulting Lender or Potential Defaulting Lender;

provided that, anything in this Agreement to the contrary
notwithstanding, any of the Borrowers’ or its Subsidiaries’
obligations with respect to Letters of Credit shall not constitute

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Indebtedness for any purpose hereunder to the extent such
obligations have been Cash Collateralized in accordance with this
Section 2.29; provided further that (a) the sum of
each Non-Defaulting Lender’s total Revolving Credit Exposure may
not in any event exceed the Revolving Commitment of such
Non-Defaulting Lender, and (b) neither any such reallocation nor
any payment by a Non-Defaulting Lender pursuant thereto nor any
such Cash Collateralization or other arrangements will constitute a
waiver or release of any claim the Borrowers, the Administrative
Agent, the Issuing Bank, the Swingline Lender or any other Lender
may have against such Defaulting Lender or Potential Defaulting
Lender, or cause such Defaulting Lender or Potential Defaulting
Lender to be a Non-Defaulting Lender; for the avoidance of doubt,
all such cash collateral shall constitute a “Permitted Encumbrance”
under clause (x) of the definition of “Permitted Encumbrance”;

     (b) If the Borrowers, the Administrative Agent, the Issuing Bank and the
Swingline Lender agree in writing in their discretion that a Lender that is a
Defaulting Lender or a Potential Defaulting Lender should no longer be deemed to be
a Defaulting Lender or Potential Defaulting Lender, as the case may be, the
Administrative Agent will so notify the parties hereto, whereupon as of the
effective date specified in such notice and subject to any conditions set forth
therein, the LC Exposure and the Swingline Exposure of the other Lenders shall be
readjusted to reflect the inclusion of such Lender’s Revolving Commitment, and such
Lender will purchase at par such portion of outstanding Revolving Loans of the other
Lenders and/or make such other adjustments as the Administrative Agent may determine
to be necessary to cause the Revolving Credit Exposure of the Lenders to be on a
pro rata basis in accordance with their respective Revolving
Commitments, whereupon such Lender will cease to be a Defaulting Lender or Potential
Defaulting Lender and will be a Non-Defaulting Lender (and such Revolving Credit
Exposure of each Lender will automatically be adjusted on a prospective basis to
reflect the foregoing) and if any cash collateral has been posted with respect to
such Defaulting Lender or Potential Defaulting Lender, the Administrative Agent will
promptly return such cash collateral to the Borrowers; provided that no
adjustments will be made retroactively with respect to fees accrued or payments made
by or on behalf of the Borrower while such Lender was a Defaulting Lender; and
provided, further, that except to the extent otherwise expressly agreed by
the affected parties, no change hereunder from Defaulting Lender or Potential
Defaulting Lender to Non-Defaulting Lender will constitute a waiver or release of
any claim of any party hereunder arising from such Lender’s having been a Defaulting
Lender or Potential Defaulting Lender.”

     (u) Section 3.2 of the Credit Agreement is hereby amended by deleting clause (c) of such
Section and substituting in lieu thereof the following:

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     “(c) with respect to any Borrowing other than a Borrowing on the Closing Date,
since December 31, 2008, there shall have been no changes, events, acts, conditions
or occurrences of any nature, singly or in the aggregate, that have had or could
reasonably be expected to have a Material Adverse Effect.”

     (v) Section 4.4 of the Credit Agreement is hereby amended by deleting clause (d) of such
Section and substituting in lieu thereof the following:

     “(d) Subject to Section 3.2(b), since December 31, 2008, there have
been no changes, events, acts, conditions or occurrences of any nature, singly or in
the aggregate that have had or could reasonably be expected to have a Material
Adverse Effect.”

     (w) Section 5.13 of the Credit Agreement is hereby amended by deleting such Section in its
entirety and substituting in lieu thereof the following:

     “Section 5.13 Landlord Agreements. With respect to any lease or sublease
entered into by the Borrowers or any other Loan Party with respect to its
headquarters property, within thirty (30) days after the Administrative Agent’s
and/or the Required Lenders’ request therefor, the Borrowers will or will cause such
Loan Party to use their commercially reasonable best efforts to obtain a landlord’s
agreement from the lessor of such leased property, which agreement (i) shall contain
a waiver or subordination of all Liens or claims that the landlord may assert
against the Collateral at that location, (ii) shall provide that the Administrative
Agent shall have reasonable access to the affected premises for a specified period
of time in order to inspect, maintain and dispose of any Collateral located there,
and (iii) shall otherwise be reasonably satisfactory in form and substance to
Administrative Agent.”

     (x) Section 5.15(d) of the Credit Agreement is hereby amended by deleting the last sentence of
such Section in its entirety and substituting in lieu thereof the following:

“For purposes of this Agreement and the other Loan Documents, the term “Material
Foreign Subsidiary” means any Pledged Foreign Subsidiary that, as of the last day of
any fiscal quarter of Crawford, either: (i) owns assets having a book value equal to
or greater than five percent (5%) of the book value of the consolidated assets of
International and its Subsidiaries on the date of determination or (ii) generates
revenues equal to or greater than five percent (5%) of the aggregate revenues of
International and its Subsidiaries for the period of four fiscal quarters of
Crawford ending on the date of determination for which financial statements have
been delivered pursuant to Section 5.1.”

     (y) Section 6.1 of the Credit Agreement is hereby amended by deleting such Section in its
entirety and substituting in lieu thereof the following:

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     “Section 6.1 Leverage Ratio. Crawford will not permit the Leverage Ratio, as
at the end of each fiscal quarter of Crawford set forth below, to exceed the ratio
set forth opposite such period:

	 	 	 
	Period	 	Ratio
	Closing Date through and including September 30, 2007

	 	4.25 to 1.00
	December 31, 2007 through and including September 30, 2008

	 	3.50 to 1.00
	December 31, 2008 through and including September 30, 2009

	 	3.00 to 1.00
	December 31, 2009 through and including March 31, 2011

	 	3.25 to 1.00
	June 30, 2011 through and including March 31, 2012

	 	3.00 to 1.00
	June 30, 2012 through and including September 30, 2012

	 	2.75 to 1.00
	December 31, 2012 and thereafter

	 	2.50 to 1.00”

     (z) Section 7.1 of the Credit Agreement is hereby amended by deleting clause (b) of such
Section in its entirety and substituting in lieu thereof the following:

     “(b) Indebtedness (i) existing and outstanding on the Closing Date set forth on
Schedule 7.1 and borrowings, reborrowings and refinancings of such amounts
up to the “Available” amounts set forth on such Schedule 7.1 and (ii)
Indebtedness in an aggregate amount at any time outstanding not to exceed
$20,000,000 pursuant to the keep well letter provided by Crawford for Crawford &
Company (Netherlands) B.V.; provided, that, Borrowers may not make any payment with
respect to the keep well letters provided for Crawford (China) Limited and Crawford
& Company (Australia) Pty. Ltd and set forth on Schedule 7.1 and the keep
well letter provided for Crawford & Company (Netherlands) B.V., except in each case
as permitted pursuant to Section 7.4(d), and the final paragraph of
Section 7.4;”

     (aa) Section 7.1 of the Credit Agreement is hereby amended by deleting clause (l) of such
Section in its entirety and substituting in lieu thereof the following:

     “(l) other Indebtedness of the Borrowers and the Consolidated Subsidiaries
(other than a Dormant Company) which shall be unsecured; provided, however, that the
aggregate principal amount of all Indebtedness outstanding at any one time pursuant
to this clause (l) shall not exceed $200,000,000; provided further, however that no
more than $5,000,000 of the Indebtedness permitted to be outstanding at any time
pursuant to this clause (l) may be incurred by a Subsidiary that is not a Loan
Party; and”

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     (bb) Section 7.1 of the Credit Agreement is hereby amended by inserting the following new
clause (m) into such Section in appropriate alphabetical order:

“(m) Indebtedness of a Wholly-Owned Subsidiary owed to its parent to the extent
permitted under Section 7.4(r).”

     (cc) Section 7.3(a) of the Credit Agreement is hereby amended by deleting the “.” at the end
of such Section and adding the following to the end of such Section:

“; provided, that, anything in this Section 7.3(a), Section 7.4, or Section 7.6 to
the contrary notwithstanding, Crawford STM, an entity formed pursuant to the laws of
France and a Wholly-Owned Subsidiary of Crawford France, SARL, may merge or fuse or
amalgamate pursuant to applicable French law with a French entity identified to the
Administrative Agent that is not a direct or indirect Subsidiary of either of the
Borrowers (the “French Entity”) pursuant to a transaction in which either
(x) all or substantially all of the assets of Crawford STM or (y) all of the Equity
Interests of Crawford STM that are held by Crawford France, SARL, may be transferred
to the French Entity in exchange for Equity Interests in the French Entity.

     (dd) Section 7.4 of the Credit Agreement is hereby amended by deleting clauses (h) and (i) of
such Section in their entireties and substituting in lieu thereof the following:

     “(h) (i) Investments existing on the Closing Date and set forth on Schedule
7.4 and (ii) the keep well Investment by Crawford in an aggregate amount at any
time outstanding not to exceed $20,000,000 in Crawford & Company (Netherlands) B.V.;
provided, that, with respect to any Investment set forth on Schedule 7.4
consisting of Indebtedness owing by a Subsidiary that is not a Subsidiary Loan Party
to any Consolidated Party, such Indebtedness, upon repayment, may not be reborrowed;
provided further, that, the Borrowers may not make any payments with respect to the
keep well Investments in Crawford (China) Limited and Crawford & Company (Australia)
Pty. Ltd set forth on Schedule 7.4 or the keep well Investment in Crawford &
Company (Netherlands) B.V., in each case except as permitted pursuant to Section
7.4(d), and the final paragraph of this Section 7.4;

     (i) Investments in joint ventures that are not Subsidiaries of the Borrowers
(other than a Dormant Company) made after the Closing Date; provided, that at the
time of such Investment (a) no Default or Event of Default shall exist prior to or
after giving effect to such Investment and (b) the total amount of all such
Investments (determined at book value) made under this clause (i) during the
preceding 12-month period, when aggregated with such Investment, does not exceed the
lesser of (A) the Joint Venture Investment Amount and (B) (x) the Permitted
Acquisition Basket minus (y) the aggregate amount of Total
Acquisition Consideration of all Acquisitions consummated by Crawford and the
Consolidated Subsidiaries during such preceding 12-month period;”

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     (ee) Section 7.4 of the Credit Agreement is hereby amended by deleting the “.” at the end of
Section 7.4(q), substituting in lieu thereof “; and” and adding the following new clause (r) to
such Section in appropriate alphabetical order:

     “(r) Investments made by the Borrowers or their Wholly-Owned Subsidiaries (each
a “Referenced Person”) in such Referenced Person’s Wholly-Owned Subsidiaries in the
form of Indebtedness pursuant to a transaction in which a Referenced Person
exchanges a portion of the Equity Interests of, or paid in capital with respect to,
its Wholly-Owned Subsidiary for a promissory note issued by such Wholly-Owned
Subsidiary, so long as (i) no cash is exchanged between such Referenced Person and
such Wholly-Owned Subsidiary in connection with such transaction (for the avoidance
of doubt, this clause (i) shall not prohibit payments by such Wholly-Owned
Subsidiary with respect to such promissory note or Investments otherwise permitted
hereunder), (ii) such promissory notes are pledged to the Administrative Agent to
the extent required pursuant to the terms of the Pledge Agreement, (iii) such
Wholly-Owned Subsidiary remains a Wholly-Owned Subsidiary of such Referenced Person
immediately after the consummation of such transactions and (iv) if such transaction
is between a Referenced Person who is a Foreign Subsidiary and its Wholly-Owned
Subsidiary who is a Subsidiary organized under the laws of the United States of
America or a political subdivision thereof, then no payments in respect of principal
or interest may be made in connection with such Indebtedness during the term of this
Agreement.”

     (ff) Section 7.5 of the Credit Agreement is hereby amended by deleting such Section in its
entirety and substituting in lieu thereof the following:

     “Section 7.5 Restricted Payments.

     (a) The Borrowers will not, and will not permit any Subsidiary to, declare or
make, or agree to pay or make, directly or indirectly, any dividend on any class of
its Equity Interests, any Earnout Obligations (other than those Earnout Obligations
set forth on Schedule 7.5 and subject to the limitations in the amounts set
forth therein) or any payment or prepayment on account of, or set apart assets for a
sinking or other analogous fund for, the purchase, redemption, retirement,
defeasance or other acquisition of, any Equity Interest, or Indebtedness
subordinated in any manner to the Obligations, or any options, warrants, or other
rights to purchase such Indebtedness, whether now or hereafter outstanding (each, a
“Restricted Payment”), except for (i) dividends payable by Crawford solely in shares
of any class of its Equity Interests (other than Disqualified Stock), (ii)
Restricted Payments made by any Subsidiary to either Borrower or to another
Subsidiary (other than a Dormant Company), (iii) (x) if, at the time of making of a
proposed Restricted Payment, the Leverage Ratio (after giving pro forma effect to
such Restricted Payment) is less than 2.75 to 1.00 but exceeds 2.25 to 1.00,
Crawford may make such Restricted Payments so long as

-24-

 

any such Restricted Payment
together with all other Restricted Payments made pursuant to this clause (iii)
during the fiscal quarter in which such Restricted Payment is being made and the
three fiscal quarters immediately preceding such fiscal quarter does not exceed
$4,500,000 in aggregate and so long as no Default or Event of Default has occurred
and is continuing or would be caused by such Restricted Payment and (y) if, at the
time of making of a proposed Restricted Payment, the Leverage Ratio (after giving
pro forma effect to any such Restricted Payment) is less than or equal to 2.25 to
1.00, Crawford may make such Restricted Payments so long as any such Restricted
Payment together with all other Restricted Payments made pursuant to this clause
(iii) during the fiscal quarter in which such Restricted Payment is being made and
the three fiscal quarters immediately preceding such fiscal quarter does not exceed
$12,500,000 in aggregate and so long as no Default or Event of Default has occurred
and is continuing or would be caused by such Restricted Payment; for the avoidance
of doubt, the total amount of Restricted Payments that may be made pursuant to this
clause (iii) may not exceed $12,500,000 in aggregate amount in any period of four
consecutive fiscal quarters of Crawford; and (iv) the payment of Earnout Obligations
so long as any such payment together with all other payments of Earnout Obligations
made pursuant to this clause (iv) during the fiscal quarter in which such payment is
being made and the three fiscal quarters immediately preceding such fiscal quarter
does not exceed the Earnout Obligation Amount in aggregate; for the avoidance of
doubt, the total amount of payments of Earnout Obligations that may be made pursuant
to this clause (iv) may not exceed $12,000,000 in aggregate amount in any period of
four consecutive fiscal quarters of Crawford; provided, further, that the total
amount of Restricted Payments that may be made pursuant to this Section may not
exceed $24,500,000 in aggregate amount in any period of four consecutive fiscal
quarters of Crawford.

     (b) [Intentionally Deleted.]

     (c) The Borrowers will not, and will not permit any Subsidiary to, settle or
compromise, or enter into any agreement to settle or compromise, any pending or
threatened suit, investigation, cause of action or other proceeding with any Person
or Governmental Authority, as to any single or related series of claims, involving
payment by a Consolidated Party (or a group of them) of $10,000,000 or more, without
the obtaining the prior written consent of the Administrative Agent.”

     (gg) Section 7.6 of the Credit Agreement is hereby amended by deleting clause (g) of such
Section in its entirety and substituting in lieu thereof the following new clauses (g), (h) and
(i):

     “(g) the transfer by International of assets owned by it and located in the
United Arab Emirates to a Foreign Subsidiary so long as the fair market value of all
such assets so transferred do not exceed $7,500,000 in the aggregate; provided that,
anything in this Agreement or any other Loan Document to the

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contrary
notwithstanding, in consideration for such transfer, such Foreign Subsidiary shall
be permitted, at its option, to issue a promissory note to International and
International shall be permitted to contribute such promissory note to New UK Holdco
in exchange for additional issued Equity Interests in New UK Holdco so long as such
additional issued Equity Interests are pledged to the Administrative Agent in
accordance with the Pledge Agreement;

     (h) the sale by Crawford or any of its Subsidiaries of any real property owned
by such Persons; and

     (i) the sale or disposition of other assets (which may include the Equity
Interests of any Subsidiary (but may not include a Subsidiary Loan Party) or all or
substantially all of the assets of any Subsidiary (but may not include a Subsidiary
Loan Party)) in an aggregate amount, valued at the fair market value of such assets,
in any fiscal year of Crawford not to exceed $12,500,000.”

     (hh) Section 7.10 of the Credit Agreement is hereby amended by deleting such Section in its
entirety and substituting in lieu thereof the following:

     “7.10 Hedging Agreements. The Borrowers will not, and will not permit any of
the Subsidiaries to, enter into any Hedging Agreement, other than non-speculative
Hedging Agreements entered into in the ordinary course of business to hedge or
mitigate risks to which a Borrower or any Subsidiary is exposed in the conduct of
its business or the management of its liabilities; provided, however, that (a) no
Loan Party may enter into any Hedging Agreement (other than Hedging Agreements
designed to protect against fluctuations in currency values (“FX Hedging
Agreements”)) if the notional amount of such Hedging Agreement, when aggregated with
the notional amount all other Hedging Agreements (other than FX Hedging Agreements)
entered into by Loan Parties, would be greater than 50% of the principal amount of
the Consolidated Total Funded Debt outstanding at the time of entering into any such
Hedging Agreement and (b) no Loan Party may enter into any FX Hedging Agreements if
the notional amount of such FX Hedging Agreement entered into by Loan Parties, when
aggregated with the notional amount of all other FX Hedging Agreements entered into
by Loan Parties, would be greater than $50,000,000.”

     (ii) Section 7.13 of the Credit Agreement is hereby amended by adding the following sentence
to the end of such Section:

“Schedule 7.13 may be amended by the Borrowers from time to time by
delivering to the Administrative Agent a replacement Schedule 7.13 in form
and substance reasonably satisfactory to the Administrative Agent.”

     (jj) Section 8.1 of the Credit Agreement is hereby amended by deleting clause (b) of such
Section in its entirety and substituting in lieu thereof the following:

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     “(b) the Borrowers shall fail to pay any interest on any Loan or any fee or any
other amount (other than an amount payable under clause (a) of this Article
VIII) payable under this Agreement or any other Loan Document, when and as the
same shall become due and payable, or shall fail to provide Cash Collateral as and
when required pursuant to Section 2.29, and, in either case, such failure
shall continue unremedied for a period of three (3) Business Days; or”

     (kk) Section 9.7 of the Credit Agreement is hereby amended by adding the following clause (c)
into such Section in appropriate alphabetical order:

     “(c) In addition to the foregoing, if a Lender becomes, and during the period
it remains, a Defaulting Lender, and if any Event of Default has arisen from a
failure of the Borrowers to comply with Section 2.29(a), then the Issuing
Bank and the Swingline Lender may, upon written notice to the Borrowers and the
Administrative Agent, resign as Issuing Bank or as Swingline Lender, as the case may
be, effective at the close of business Atlanta, Georgia time on a date specified in
such notice.”

     (ll) The Credit Agreement is amended by deleting Schedule I attached thereto in its
entirety and substituting in lieu thereof Schedules IA and IB attached to this
Amendment;

     (mm) The Credit Agreement is amended by deleting Schedule 4.14 attached thereto in its
entirety and substituting in lieu thereof Schedule 4.14 attached to this Amendment.

     (nn) The Credit Agreement is amended by inserting Schedule II attached hereto into the
Credit Agreement immediately following Schedule IB thereto.

     Section 2. Amendments to Credit Agreement Requiring Majority Term Loan Lenders’
Consent. Subject to satisfaction of the conditions set forth in Section 4(b) below, the
parties hereto agree that Section 2.13(b)(v) of the Credit Agreement is hereby amended by deleting
the first sentence of such Section in its entirety and substituting in lieu thereof the following:

“All payments made pursuant to the immediately preceding clauses (iii) and (iv)
shall be applied first, to the prepayment of the Term Loan in inverse order of
maturity and, then, to reduce the outstanding amount of the Revolving Loans;
provided, however, that (A) if an Event of Default has occurred and is continuing,
all payments made pursuant to Section 2.13 shall be applied in accordance
with Section 2.23(b) and (B) (1) 50% of any Net Cash Equity Issuance
Proceeds shall
be applied to the prepayment of the Term Loan in inverse order of maturity and (2)
the remaining 50% of such Net Cash Equity Issuance Proceeds shall be applied to
reduce the outstanding amount of the Revolving Loans.”

     Section 3. Adjustments to LC Exposure and Swingline Exposure. Notwithstanding
anything to the contrary in the Credit Agreement, effective upon the date that the outstanding
principal amount of all Revolving Loans (together with all accrued and unpaid interest thereon) are
paid to each Non-Extending Revolving Credit Lender and such Non-Extending Revolving

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Credit Lender’s
Revolving Commitments expire, the amount of each Extending Revolving Credit Lender’s LC Exposure
and Swingline Exposure shall be adjusted automatically such that, after giving effect to such
adjustments, the Extending Revolving Credit Lenders shall have LC Exposures and Swingline Exposures
in proportion to their respective Revolving Commitments.

     Section 4. Conditions Precedent.

     (a) The effectiveness of this Amendment (other than Section 2) and the amendments set forth in
Section 1 of this Amendment is subject to the Administrative Agent’s receipt of each of the
following, each in form and substance satisfactory to the Administrative Agent:

     (i) This Amendment duly executed and delivered by the Borrowers, the Required Lenders,
and the Administrative Agent;

     (ii) A Reaffirmation of Obligations under Loan Documents (the “Reaffirmation”)
duly executed by the Borrowers and each other Loan Party, in the form of Exhibit A attached
hereto;

     (iii) A favorable written opinion of Jones Day, counsel to the Loan Parties, addressed
to the Administrative Agent and the Lenders in the form attached hereto as Exhibit B;

     (iv) Evidence that an amendment fee in the amount of (i) 0.50% of each Consenting
Lender’s Revolving Commitment and (ii) 0.50% of the principal amount of Term Loans held by
each Consenting Lender has been paid to the Administrative Agent for distribution to those
Consenting Lenders for whom the Administrative Agent (or its counsel) shall have received an
executed signature page from such Consenting Lender (without condition or restriction) on or
before 5:00 p.m. EDT on October 20, 2009;

     (v) Evidence that an extension fee in the amount of 1.00% of each Revolving Credit
Lender’s Revolving Commitment that has agreed to become an Extending Revolving Credit Lender
has been paid to the Administrative Agent for distribution to those Extending Revolving
Credit Lenders for whom the Administrative Agent (or its counsel) shall have received an
executed signature page from such Extending Revolving Credit Lender (without condition or
restriction) on or before 5:00 p.m. EDT on October 20, 2009;

     (vi) Evidence that all fees and expenses payable to the Administrative Agent (including
the out-of-pocket fees and reasonable expenses of counsel to the Administrative Agent) and
the Arranger in connection with this Amendment have been paid;

     (vii) A certificate, dated the Fifth Amendment Effective Date and signed by a
Responsible Officer of Crawford in the form of Exhibit C attached hereto; and

     (viii) Such other documents as the Administrative Agent, on behalf of the Lenders, may
reasonably request.

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     (b) The effectiveness of the amendment set forth in Section 2 of this Amendment is subject to
the satisfaction of each of the conditions precedent set forth in Section 4(a) above and the
Administrative Agent’s receipt of this Amendment duly executed and delivered by the Majority Term
Loan Lenders. The failure to satisfy the conditions precedent set forth in this Section 4(b) shall
not affect this Amendment (other than Section 2) and the amendments set forth in Section 1 or the
effectiveness of such amendments if the conditions precedent set forth in Section 4(a) shall have
been satisfied.

     Section 5. Representations. Each Borrower represents and warrants to the
Administrative Agent and the Lenders that:

     (a) Authorization. Each Borrower has the right and power, and has taken all necessary
action to authorize it, to execute and deliver this Amendment and to perform its obligations
hereunder and under the Credit Agreement, as amended by this Amendment, in accordance with their
respective terms. This Amendment has been duly executed and delivered by a duly authorized officer
of each Borrower and each of this Amendment and the Credit Agreement, as is amended by this
Amendment, is a legal, valid and binding obligation of such Borrower enforceable against such
Borrower, in accordance with its respective terms except as (i) the enforceability thereof may be
limited by bankruptcy, insolvency or similar laws affecting creditors rights generally and (ii) the
availability of equitable remedies may be limited by equitable principles of general applicability.

     (b) Compliance with Laws, etc. The execution and delivery by each Borrower of this
Amendment and the performance by each Borrower of this Amendment and the Credit Agreement, as
amended by this Amendment, in accordance with their respective terms, do not and will not, by the
passage of time, the giving of notice or otherwise: (i) require any government action or violate
any applicable law relating to either Borrower; (ii) conflict with, result in a breach of or
constitute a default under the organizational documents of either Borrower, or any indenture,
agreement or other instrument to which either Borrower is a party or by which they or any of their
properties may be bound; or (iii) result in or require the creation or imposition of any Lien upon
or with respect to any property now owned or hereafter acquired by either Borrower.

     (c) No Default. No Default or Event of Default has occurred and is continuing as of
the date hereof or will exist immediately after giving effect to this Amendment.

     Section 6. Reaffirmation of Representations by Borrowers. Each Borrower hereby
repeats and reaffirms all representations and warranties made by such Borrower to the
Administrative Agent and the Lenders in the Credit Agreement and the other Loan Documents to which
it is a party on and as of the date hereof (except with respect to such representations and
warranties that reference a specific date) after giving effect to this Amendment with the same
force and effect as if such representations and warranties were set forth in this Amendment in
full.

     Section 7. Release. In consideration of the amendments contained herein, the
Borrowers hereby waive and release each of the Lenders, the Administrative Agent and the Issuing
Bank

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from any and all claims and defenses, known or unknown as of the date hereof, with respect to
the Credit Agreement and the other Loan Documents and the transactions contemplated thereby.

     Section 8. Effect; Ratification.

     (a) Except as expressly herein amended, the terms and conditions of the Credit Agreement and
the other Loan Documents remain unchanged and continue to be in full force and effect. The
amendments contained herein shall be deemed to have prospective application only, unless otherwise
specifically stated herein. The Credit Agreement is hereby ratified and confirmed in all respects.
Each reference to the Credit Agreement in any of the Loan Documents (including the Credit
Agreement) shall be deemed to be a reference to the Credit Agreement, as amended by this Amendment.

     (b) Nothing contained herein shall be deemed to constitute a waiver of compliance with any
term or condition contained in the Credit Agreement or any of the other Loan Documents, or
constitute a course of conduct or dealing among the parties. The Administrative Agent and the
Lenders reserve all rights, privileges and remedies under the Loan Documents.

     (c) Nothing in this Amendment is intended, or shall be construed, to constitute a novation or
an accord and satisfaction of any of the Obligations or to modify, affect or impair the perfection,
priority or continuation of the security interests in, security titles to or other Liens on any
collateral (including the Collateral) securing the Obligations.

     (d) This Amendment constitutes the entire agreement and understanding among the parties hereto
with respect to the subject matter hereof and supersedes any and all prior agreements and
understandings, oral or written, relating to the subject matter hereof.

     Section 9. Further Assurances. The Borrowers agree to, and to cause any Loan Party
to, take all further actions and execute such other documents and instruments as the Administrative
Agent may from time to time reasonably request to carry out the transactions contemplated by this
Amendment, the Loan Documents and all other agreements executed and delivered in connection
herewith.

     Section 10. Miscellaneous. This Amendment may be executed in any number of
counterparts, all of which taken together shall constitute one and the same instrument and any of
the parties hereto may execute this Amendment by signing any such counterpart and sending the
same by telecopier, mail, messenger or courier to the Administrative Agent. THIS AMENDMENT SHALL
BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE INTERNAL LAWS OF THE STATE OF NEW YORK
WITHOUT REGARD TO CONFLICT OF LAWS PRINCIPLES THEREOF. This Amendment shall be binding upon and
shall inure to the benefit of the parties hereto and their respective permitted successors and
assigns.

     Section 11. Severability. In case any provision of or obligation under this
Amendment shall be invalid, illegal or unenforceable in any jurisdiction, the validity, legality
and enforceability of the remaining provisions or obligations, or of such provision or obligation
in any other jurisdiction, shall not in any way be affected or impaired thereby.

     Section 12. Definitions. All capitalized terms not otherwise defined herein are used
herein with the respective definitions given them in the Credit Agreement.

[Signature Pages Follow]

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     IN WITNESS WHEREOF, the parties hereto have caused this Fifth Amendment to Credit Agreement to
be duly executed as of the date first above written.

	 	 	 	 	 
	 	BORROWERS

CRAWFORD & COMPANY

 	 
	 	By:  	/s/ Joseph R. Caporaso
 	 
	 	 	Name:  	Joseph R. Caporaso 	 
	 	 	Title:  	Senior Vice President and Treasurer 	 
	 
	 	CRAWFORD & COMPANY INTERNATIONAL, INC.

 	 
	 	By:  	/s/ Joseph R. Caporaso
 	 
	 	 	Name:  	Joseph R. Caporaso 	 
	 	 	Title:  	Vice President and Treasurer 	 
	 

[Signatures Continued on Following Pages]

 

 

[Signature page to Fifth Amendment to Credit Agreement

for Crawford & Company and Crawford & Company International, Inc.]

	 	 	 	 	 
	 	LENDERS

SUNTRUST BANK,

as Administrative Agent, Issuing Bank,

as Swingline Lender and as a Lender

 	 
	 	By:  	/s/ W. BRADLEY HAMILTON
 	 
	 	 	Name:  	W. BRADLEY HAMILTON  	 
	 	 	Title:  	DIRECTOR 	 
	 

 

 

SCHEDULES
AND EXHIBITS

Schedule IA(a) — Applicable Margin for Revolving Loans and Applicable Percentage

Schedule IA(b) — Applicable Margin for Term Loans

Schedule IB — Applicable Margin for Revolving Loans and Term Loans and Applicable Percentage

Schedule II — Extending Revolving Credit Lenders and Non-Extending Revolving Credit Lenders

Schedule 4.14 — Subsidiaries

Exhibit A — Reaffirmation of Obligations Under Loan Documents

Exhibit B — Form of Opinion of Counsel

Exhibit C — Form of Officer’s Certificate

Exhibit Z
— Additional Signature Pagesexv10w3

EXHIBIT 10.3

ADVISORY AGREEMENT

BETWEEN

INCOME OPPORTUNITY REALTY INVESTORS, INC.

AND

PRIME INCOME ASSET MANAGEMENT, LLC

     THIS ADVISORY AGREEMENT (the “Agreement”) is dated as of October 26, 2009 but is effective as
of July 1, 2009 for tax and accounting purposes (the “Effective Date”) between Income Opportunity
Realty Investors, Inc., a Nevada corporation (the “Company”), and Prime Income Asset Management,
LLC (the “Advisor”), a Nevada limited liability company.

W I T N E S S E T H :

     A. The Company owns a complex, diversified portfolio of real estate, mortgages and
other assets, including certain non-performing or troubled assets.

     B. The Company is an active real estate investment company with funds available
for investment primarily in the acquisition of income-producing real estate and to a lesser extent in
short and medium term mortgages.

     C. The Advisor and its employees have extensive experience in the administration
of real estate
assets and the origination, structuring and evaluation of real estate and mortgage investments.

     NOW, THEREFORE, in consideration of the premises and of the mutual covenants herein contained,
the parties agree as follows:

     1. Duties of the Advisor. Subject to the supervision of the Board of
Directors, the Advisor will be responsible for the day-to-day operations of the Company and, subject to Section 17 hereof,
shall provide such services and activities relating to the assets, operations and business plan of
the Company as may be appropriate, including:

     (a) preparing and submitting an annual budget and business plan for
approval by the Board of the Company (the “Business Plan”);

     (b) using its best lawful efforts to present to the Company a
continuing and suitable investment program consistent with the investment policies and objectives of the Company as set
forth in the Business Plan;

     (c) using its best lawful efforts to present to the Company
investment opportunities consistent with the Business Plan and such investment program as the Directors may adopt from time
to time;

     (d) furnishing or obtaining and supervising the performance of the
ministerial functions
in connection with the administration of the day-to-day operations of the Company including the
investment of reserve funds and surplus cash in short-term money market investments;

     (e) serving as the Company’s investment and financial advisor and
providing research,

 

 

economic, and statistical data in connection with the Company’s investments and investment and
financial policies;

     (f) on behalf of the Company, investigating, selecting and
conducting relations with
borrowers, lenders, mortgagors, brokers, investors, builders, developers and others;
provided, however, that the Advisor shall not retain on the Company’s behalf
any consultants or third party professionals, other than legal counsel, without prior Board
approval;

     (g) consulting with the Directors and furnishing the Directors
with advice and recommendations with respect to the making, acquiring (by purchase, investment, exchange or
otherwise), holding and disposition (through sale, exchange, or otherwise) of investments
consistent with the Business Plan of the Company;

     (h) obtaining for the Directors such services as may be required
in acquiring and disposing of investments, disbursing and collection the funds of the Company, paying the debts and
fulfilling the obligations of the Company, and handling, prosecuting, and settling any claims
of the Company, including foreclosing and otherwise enforcing mortgage and other liens
securing investments;

     (i) obtaining for and at the expense of the Company such services
as may be required for property management, loan disbursements, and other activities relating to the investments of
the Company, provided, however, the compensation for such services shall be
agreed to by the Company and the service provider;

     (j) advising the Company in connection with public or private
sales of shares or other securities of the Company, or loans to the Company, but in no event in such a way that the Advisor
could be deemed to be acting as a broker dealer or underwriter;

     (k) quarterly and at any time requested by the Directors, making
reports to the Directors regarding the Company’s performance to date in relation to the Company’s approved Business Plan and
its various components, as well as the Advisor’s performance of the foregoing services;

     (l) making or providing appraisal reports, where appropriate, on
investments or contemplated investments of the Company;

     (m) assisting in preparation of reports and other documents
necessary to satisfy the reporting and other requirements of any governmental bodies or agencies and to maintain effective
communications with stockholders of the Company; and

     (n) doing all things necessary to ensure its ability to render
the services contemplated herein, including providing office space and office furnishings and personnel necessary for the
performance of the foregoing services as Advisor, all at its own expense, except as otherwise
expressly provided for herein.

     2. No Partnership or Joint Venture. The Company and the Advisor are not
partners or joint venturers with each other, and nothing herein shall be construed so as to make them such partners
or joint venturers or impose any liability as such on either of them.

2

 

     3. Records. At all times, the Advisor shall keep proper books of
account and records of the
Company’s affairs which shall be accessible for inspection by the Company at any time during
ordinary business hours.

     4. Additional Obligations of the Advisor. The Advisor shall refrain
from any action that
would (a) violate any law, rule, regulation, or statement of policy of any governmental body or
agency having jurisdiction over the Company or over its securities, (b) cause the Company to be
required to register as an investment company under the Investment Company Act of 1940, or (c)
otherwise not be permitted by the Articles of Incorporation of the Company.

     5. Bank Accounts. The Advisor may establish and maintain one or more
bank accounts in its
own name, and may collect and deposit into any such account or accounts, any money on behalf of the
Company, under such terms and conditions as the Directors may approve, provided that no funds in
any such account shall be commingled with funds of the Advisor; and the Advisor shall from time to
time render appropriate accounting of such collections and payments to the Directors and to the
auditors of the Company.

     6. Bond. The Advisor shall maintain a fidelity bond with a responsible
surety company in
such amount as may be required by the Directors from time to time, covering all directors,
officers, employees, and agents of the Advisor handling funds of the Company and any investment
documents or records pertaining to investments of the Company. Such bond shall inure to the
benefit of the Company in respect to losses of any such property from acts of such directors,
officers, employees, and agents through theft, embezzlement, fraud, negligence, error, or omission
or otherwise, the premium for said bond to be at the expense of the Company.

     7. Information Furnished Advisor. The Directors shall have the right to
change the Business
Plan at any time, effective upon receipt by the Advisor of notice of such change. The Company
shall furnish the Advisor with a certified copy of all financial statements, a signed copy of each
report prepared by independent certified public accountants, and such other information with regard
to the Company’s affairs as the Advisor may from time to time reasonably request.

     8. Consultation and Advice. In addition to the services described
above, the Advisor shall
consult with the Directors, and shall, at the request of the Directors or the officers of the
Company, furnish advice and recommendations with respect to any aspect of the business and affairs
of the Company, including any factors that in the Advisor’s best judgment should influence the
policies of the Company.

     9. Annual Business Plan and Budget. No later than January 15th of each year, the Advisor
shall submit to the Directors a written Business Plan for the current Fiscal year of the Company.
Such Business Plan shall include a twelve-month forecast of operations and cash flow with explicit
assumptions and a general plan for asset sales or acquisitions, lending, foreclosure and borrowing
activity, other investments or ventures and proposed securities offerings or repurchases or any
proposed restructuring of the Company. To the extent possible, the Business Plan shall set forth
the Advisor’s recommendations and the basis therefor with respect to all material investments of
the Company. Upon approval by the Board of Directors, the Advisor shall be authorized to conduct
the business of the Company in accordance with the explicit provisions of the Business Plan,
specifically including the borrowing, leasing, maintenance, capital improvements, renovations and
sale of investments set forth in the Business Plan. Any transaction or investment not explicitly
provided for in the approved Business Plan shall require the prior approval of the Board of
Directors unless made pursuant to authority expressly delegated to the Advisor. Within sixty (60)
days of the end of each calendar quarter, the Advisor shall provide the Board of Directors with a
report comparing the Company’s actual performance for such quarter against the Business Plan.

3

 

     10. Definitions. As used herein, the following terms shall have the meanings set forth below:

     (a) “Affiliate” shall mean, as to any Person, any other Person who owns beneficially,
directly, or indirectly, 1% or more of the outstanding capital stock, shares or equity interests of
such Person or of any other Person which controls, is controlled by, or is under common
control with such Person or is an officer, retired officer, director, employee, partner, or
trustee (excluding noninterested trustees not otherwise affiliated with the entity) of such
Person or of any other Person which controls, is controlled by, or is under common control
with, such Person.

     (b) “Appraised Value” shall mean the value of a Real Property according to an
appraisal made by an independent qualified appraiser who is a member in good standing of the
American Institute of Real Estate Appraisers and is duly licensed to perform such services in
accordance with the applicable state law, or, when pertaining to Mortgage Loans, the value of
the underlying property as determined by the Advisor.

     (c) “Book Value” of an asset or assets shall mean the value of such asset or assets on
the books of the Company, before provision for amortization, depreciation, depletion of valuation
reserves and before deducting any indebtedness or other liability in respect thereof, except
that no asset shall be valued at more than its fair market value as determined by the
Directors.

     (d) “Book Value of Invested Assets” shall mean the Book Value of the Company’s total
assets (without deduction of any liabilities), but excluding (i) goodwill and other intangible
assets, (ii) cash, and (iii) cash equivalent investments with terms which mature in one year
or less.

     (e) “Business Plan” shall mean the Company’s investment policies and objectives and
the capital and operating budget based thereon, approved by the Board as thereafter modified or amended.

     (f) “Fiscal Year” shall mean any period for which an income tax return is submitted to
the Internal Revenue Service and which is treated by the Internal Revenue Service as a reporting period.

     (g) “Gross Asset Value” shall mean the total assets of the
Company after deduction of
allowance for amortization, depreciation or depletion and valuation reserves.

     (h) “Mortgage Loans” shall mean notes, debentures, bonds, and
other evidences of indebtedness or obligations, whether negotiable or non-negotiable, and which are secured or
collateralized by mortgages, including first, wraparound, construction and development, and
junior mortgages.

     (i) “Net Asset Value” shall mean the Book Value of all the assets
of the Company minus all the liabilities of the Company.

     (j) “Net Income” for any period shall mean the Net Income of the Company for such
period computed in accordance with generally accepted accounting principles after deduction
of the Gross Asset Fee, but before deduction of the Net Income Fee, as set forth in
Sections 11(a) and 11(b), respectively, herein, and inclusive of gain or loss of the sale
of assets.

     (k) “Net Operating Income” shall mean rental income less property operating expenses.

4

 

     (l) “Operating Expenses” shall mean the aggregate annual expenses regarded as
operating expenses in accordance with generally accepted accounting principles as determined by the
independent auditors selected by the Directors and including the Gross Asset Fee payable to
the Advisor and fees and expenses paid to the Directors who are not employees or Affiliates of
the Advisor.

     (m) The operating expenses shall exclude, however, the following:

     (i) the cost of money borrower by the Company;

     (ii) income taxes, taxes and assessments on real
property and all other taxes
applicable to the Company;

     (iii) expenses and taxes incurred in connection
with the issuance, distribution,
transfer, registration and stock exchange listing of the Company’s securities
(including legal, auditing, accounting, underwriting, brokerage, printing,
engraving and other fees);

     (iv) fees and expenses paid to independent
mortgage servicers, contractors,
consultants, managers and other agents retained by or on behalf of the Company;

     (v) expenses directly connected with the
purchase, origination, ownership and
disposition of Real Properties or Mortgage Loans (including the costs of
foreclosure, insurance, legal, protective, brokerage, maintenance, repair and
property improvement services) other than expenses with respect thereto of
employees of the Advisor, except legal, internal auditing, foreclosure and transfer
agent services performed by employees of the Advisor;

     (vi) expenses of maintaining and managing real
estate equity interests and
processing and servicing mortgage and other loans;

     (vii) expenses connected with payments of
dividends, interest or distributions by
the Company to shareholders;

     (viii) expenses connected with communications to shareholders and
bookkeeping
and clerical expenses for maintaining shareholder relations, including the cost of
printing and mailing share certificates, proxy solicitation materials and reports;

     (ix) transfer agent’s, registrar’s and indenture trustee’s fees
and charges; and

     (x) the cost of any accounting, statistical,
bookkeeping or computer equipment
necessary for the maintenance of books and records of the Company.

     Additionally, the following expenses of the Advisor shall be excluded:

     (i) employment expenses of the
Advisor’s personnel (including
Directors, officers and employees of the Company who are directors,
officers or employees of the Advisor or its Affiliates), other than the
expenses of those employee services listed at (v) above;

5

 

     (ii) rent, telephone, utilities
and office furnishings and other office
expenses of the Advisor (except those relating to a separate office, if
any, maintained by the Company); and

     (iii) the Advisor’s overhead
directly related to performance of its
functions under this Agreement.

     (n) “Person” shall mean and include individuals, corporations,
limited partnerships,
general partnerships, joint stock companies or associations, joint ventures, associations,
companies, trusts, banks, trust companies, land trusts, business trusts, or other entities and
governments and agencies and political subdivisions thereof.

     (o) “Real Property” shall mean and include land, rights in land,
leasehold interests (including, but not limited to, interests of a lessor or lessee therein), and any buildings,
structures, improvements, fixtures, and equipment located on or used in connection with land,
leasehold interests, and rights in land or interests therein.

     All calculations made pursuant to this Agreement shall be based on statements (which may be
unaudited, except as provided herein) prepared on an accrual basis consistent with generally
accepted accounting principles, regardless of whether the Company may also prepare statements on a
different basis. All other terms shall have the same meaning as set forth in the Company’s
Articles of Incorporation and Bylaws.

     11. Advisory Compensation.

     (a) Gross Asset Fee. On or before the twenty-eighth day
of each month during the term
hereof, the Company shall pay to the Advisor, as compensation for the basic management and advisory
services rendered to the Company hereunder, a fee at a rate of .0625% per month of the average
of the Gross Asset Value of the Company at the beginning and at the end of the next preceding
calendar month. Without negating the provisions of Sections 18, 19, 22 an 23 hereof, the
annual rate of the Gross Asset Fee shall be .75% per annum.

     (b) Net Income Fee. As an incentive for successful
investment and management of the
Company’s assets, the Advisor will be entitled to receive a fee equal to 7.5% per annum of the
Company’s Net Income for each Fiscal Year or portion thereof for which the Advisor provides
services. To the extent the Company has Net Income in a quarter, the 7.5% Net Income fee is
to be paid quarterly on or after the third business day following the filing of the report on
Form 10-Q with the Securities and Exchange Commission, except for the payment for the fourth
quarter, ended December 31, which is to be paid on or after the third business day following
the filing of the report on Form 10-K with the Securities and Exchange Commission. The 7.5%
Net Income Fee is to be cumulative within any Fiscal Year, such that if the Company has a loss
in any quarter during the Fiscal Year, each subsequent quarter’s payment during such Fiscal
Year shall be adjusted to maintain the 7.5% per annum rate, with final settlement being made
with the fourth quarter payment and in accordance with audited results for the Fiscal Year.
The 7.5% Net Income Fee is not cumulative from year to year.

     (c) Acquisition Commission. For supervising the
acquisition, purchase or long term
lease of Real Property for the Company, the Advisor is to receive an Acquisition Commission equal
to the lesser of (i) up to 1% of the cost of acquisition, inclusive of commissions, if any,
paid to

6

 

nonaffiliated brokers; or (ii) the compensation customarily charged in arm’s-length
transactions by others rendering similar property acquisition services as an ongoing public
activity in the same geographical location and for comparable property (including the
Acquisition Commissions and all real estate brokerage fees) may not exceed such property’s
Appraised Value at acquisition.

     (d) Incentive Sales Compensation. To encourage periodic
sales of appreciated Real
Property at optimum value and to reward the Advisor for improved performance of the Company’s Real
Property, the Company shall pay to the Advisor, on or before the 45th day after the
close of each Fiscal Year, an incentive fee equal to 10% of the amount, if any, by which the
aggregate sales consideration for all Real Property sold by the Company during such Fiscal
Year exceeds the sum of: (i) the cost of each such Real Property as originally recorded in the
Company’s books for tax purposes (without deduction for depreciation, amortization or reserve
for losses), (ii) capital improvements made to such assets during the period owned by the
Company, and (iii) all closing costs (including real estate commissions) incurred in the sale
of such Real Property; provided, however, no incentive fee shall be paid
unless (a) such Real Property sold in such Fiscal year, in the aggregate, has produced an 8%
simple annual return on the Company’s net investment, including capital improvements,
calculated over the Company’s holding period before depreciation and inclusive of operating
income and sales consideration and (b) the aggregate Net Operating Income from all Real
Property owned by the Company for all of the prior Fiscal Year and the current Fiscal Year
shall be at least 5% higher in the current Fiscal Year than in the prior Fiscal Year.

     (e) Mortgage or Loan Acquisition Fees. For the
acquisition or purchase from an
unaffiliated party of any existing mortgage or loan by the Company, the Advisor or an Affiliate is
to receive a Mortgage or Loan Acquisition Fee equal to the lesser of (a) 1% of the amount of
the mortgage or loan purchased by the Company or (b) a brokerage or commitment fee which is
reasonable and fair under the circumstances. Such fee will not be paid in connection with the
origination or funding by the Company of any mortgage loan.

     (f) Mortgage Brokerage and Equity Refinancing Fees. For
obtaining loans to the
Company or refinancing on Company properties, the Advisor or an Affiliate is to receive a Mortgage
Brokerage and Equity Refinancing Fee equal to the lesser of (a) 1% of the amount of the loan
or the amount refinanced or (b) a brokerage or refinancing fee which is reasonable and fair
under the circumstances; provided, however, that no such fee shall be paid on
loans from the Advisor or an Affiliate without the approval of the Board of Directors. No Fee
shall be paid on loan extensions.

     (g) Construction Advisory Fee. For all activities in
connection with or related to
construction for the Company and its subsidiaries, Advisor shall receive a fee equal to 6% of the
so-called “hard costs” only of any costs of construction on a completed basis based upon
amounts set forth as approved on any architect’s certificate issued in connection with such
construction from time to time, which fee shall be payable at such time as the
applicable architect certifies other costs for payment to third parties. For the purposes
of this subpart (g), the phrase “hard costs” shall mean and be all actual costs of
construction paid to all contractors, subcontractors and third parties for materials or
labor performed as a part of the construction, but does not include items generally deemed
to be “soft costs” which are consulting fees, attorneys’ fees, architectural fees, fees of
any other professional or permit fees.

     12. Limitation on Third Party Mortgage Placement Fees. The Advisor or
any of its
Affiliates shall pay to the Company, one-half of any compensation received by the Advisor or any
such Affiliate from third parties with respect to the origination, placement or brokerage of any
loan made by the

7

 

Company, provided, however, the compensation retained by the
Advisor or Affiliated shall not exceed the lesser of (a) 2% of the amount of the loan committed by
the Company or (b) a loan brokerage and commitment fee which is reasonable and fair under the
circumstances.

     13. Statements. The Advisor shall furnish to the Company not later than
the tenth day of each
calendar month, beginning with the second calendar month of the term of this Agreement, a statement
showing the computation of the fees, if any, payable in respect to the next preceding calendar
month (or, in the case of incentive compensation, for the preceding Fiscal Year, as appropriate)
under the Agreement. The final settlement of incentive compensation for each Fiscal year shall be
subject to adjustment in accordance with, and upon completion of, the annual audit of the Company’s
financial statements; any payment by the Company or repayment by the Advisor that shall be
indicated to be necessary in accordance therewith shall be made promptly after the completion of
such audit and shall be reflected in the audited statements to be published by the Company.

     14. Compensation for Additional Services. If and to the extent that the
Company shall request
the Advisor or any director, officer, partner, or employee of the Advisor to render services for
the Company other than those required to be rendered by the Advisor hereunder, such additional
services, if performed, will be compensated separately on terms to be agreed upon between such
party and the Company from time to time. In particular, but without limitation, if the Company
shall request that the Advisor perform property management, leasing, loan disbursement or similar
functions, the Company and the Advisor shall enter into a separate agreement specifying the
obligations of the parties and providing for reasonable additional compensation to the Advisor for
performing such services.

     15. Expenses of the Advisor. Without regard to the amount of
compensation or reimbursement
received hereunder by the Advisor, the Advisor shall bear the following expenses:

     (a) employment expenses of the personnel employed by the Advisor
(including Directors, officers, and employees of the Company who are directors, officers, or employees of the
Advisor or of any company that controls, is controlled by, or is under common control with the
Advisor), including, but not limited to, fees, salaries, wages, payroll taxes, travel
expenses, and the cost of employee benefit plans and temporary help expenses except for those
personnel expenses described in Sections 16(e) and (p);

     (b) advertising and promotional expenses incurred in seeking
investments for the Company;

     (c) rent, telephone, utilities, office furniture and furnishings,
and other office expenses
of the Advisor and the Company, except as any of such expenses relates to an office maintained
by the Company separate from the office of the Advisors; and

     (d) miscellaneous administrative expenses relating to performance
by the Advisor of
its functions hereunder.

     16. Expenses of the Company. The Company shall pay all of its expenses
not assumed by the Advisor and, without limiting the generality of the foregoing, it is specifically agreed that the
following expenses of the Company shall be paid by the Company and shall not be paid by the
advisor:

     (a) the cost of money borrowed by the Company;

8

 

     (b) income taxes, taxes and assessments on real property, and all
other taxes applicable to the Company;

     (c) legal, auditing, accounting, underwriting, brokerage,
listing, registration and other
fees, printing, and engraving and other expenses, and taxes incurred in connection with the
issuance, distribution, transfer, registration, and stock exchange listing of the Company’s
securities;

     (d) fees, salaries, and expenses paid to officers and employees
of the Company who are
not directors, officers or employees of the Advisor, or of any company that controls, is
controlled by, or is under common control with the Advisor;

     (e) expenses directly connected with the origination or purchase
of Mortgage Loans
and with the acquisition, disposition and ownership of real estate equity interests or other
property (including the costs of foreclosure, insurance, legal, protective, brokerage,
maintenance, repair, and property improvement services) and including all compensation,
traveling expenses, and other direct costs associated with the Advisor’s employees or other
personnel engaged in (i) real estate transaction legal services, (ii) internal auditing, (iii)
foreclosure and other mortgage finance services, (iv) sale or solicitation for sale of
mortgages, (v) engineering and appraisal services, and (vi) transfer agent services;

     (f) expenses of maintaining and managing real estate equity
interests;

     (g) insurance, as required by the Directors (including Directors’
liability insurance);

     (h) the expenses of organizing, revising, amending, converting,
modifying, or termination the Company;

     (i) expenses connected with payments of dividends or interest or
distributions in cash
or any other form made or caused to be made by the Directors to holders of securities of the Company;

     (j) all expenses connected with communications to holders of
securities of the
Company and the other bookkeeping and clerical work necessary in maintaining relations with holders
of securities, including the cost of printing and mailing certificates for securities and
proxy solicitation materials and reports to holders of the Company’s securities;

     (k) the cost of any accounting, statistical, bookkeeping or
computer equipment or
computer time necessary for maintaining the books and records of the Company and for preparing and
filing Federal, State and Local tax returns;

     (l) transfer agent’s, registrar’s, and indenture trustee’s fees
and charges;

     (m) legal, accounting, investment banking, and auditing fees and
expenses charged by
independent parties performing these services not otherwise included in clauses (c) and (e)
of this Section 16;

     (n) expenses incurred by the Advisor, arising from the sales of
Company properties,
including those expenses related to carrying out foreclosure proceedings;

9

 

     (o) commercially reasonable fees paid to the Advisor for efforts
to liquidate mortgages
before maturity, such as the solicitation of offers and negotiation of terms of sale;

     (p) costs and expenses connected with computer services,
including, but not limited to,
employee or other personnel compensation, hardware and software costs, and related development and
installation costs associated therewith;

     (q) costs and expenses associated with risk management (i.e.
insurance relating to the Company’s assets);

     (r) loan refinancing compensation; and

     (s) expenses associated with special services requested by the
Directors pursuant to Section 14 hereof.

     17. Other Activities of Advisor. The Advisor, its officers, directors,
or employees or any of
its Affiliates may engage in other business activities related to real estate investments or act as
advisor to any other person or entity (including another real estate investment trust), including
those with investment policies similar to the Company, and the Advisor and its officers, directors,
or employees and any of its Affiliates shall be free from any obligation to present to the Company
any particular investment opportunity that comes to the Advisor or such persons, regardless of
whether such opportunity is in accordance with the Company’s Business Plan. However, to minimize
any possible conflict, the Advisor shall consider the respective investment objectives of, and the
appropriateness of a particular investment to each such entity in determining to which entity a
particular investment opportunity should be presented. If appropriate to more than one entity, the
Advisor shall present the investment opportunity to the entity that has had sufficient uninvested
funds for the longest period of time.

     18. Limitation on Operating Expenses. To the extent that the Operating
Expenses of the
Company for any Fiscal Year exceed the lesser of (a) 1.5% of the average of the Book Values of
Invested Assets of the Company at the end of each calendar month of such Fiscal Year, or (b) the
greater of 1.5% of the average of the Net Asset Value of the Company at the end of each calendar
month of such Fiscal Year or 25% of the Company’s Net Income, the Advisor shall refund to the
Company from the fees paid to the Advisor the amount, if any, by which the Operating Expenses so
exceed the applicable amount, provided, however, that the Advisor shall not be
required to refund to the Company, with respect to any Fiscal Year, any amount which exceeds the
aggregate of the Gross Asset Fees paid to the Advisor under this Agreement with respect to such
Fiscal Year.

     19. Term; Termination of Agreement. This Agreement shall continue in
force until the next
Annual Meeting of Stockholders of the Company, and, thereafter, it may be renewed from year to
year, subject to any required approval of the Stockholders of the Company and, if any Director is
an Affiliate of the Advisor, the approval of a majority of the Directors who are not so affiliated.
Notice of renewal shall be given in writing by the Directors to the Advisor not less than 60 days
before the expiration of this Agreement or of any extension thereof. This Agreement may be
terminated for any reason without penalty upon 60 days written notice by the Company to the Advisor
or 120 days written notice by the Advisor to the Company, in the former case by the vote of a
majority of the Directors who are not Affiliates of the Advisor or by the vote of holders of a
majority of the outstanding shares of the Company. Notwithstanding the foregoing, however, in the
event of any material change in the ownership, control or management of the Advisor, the Company
may terminate this Agreement without penalty and without advance notice to the Advisor.

10

 

     20. Amendments. This Agreement shall not be changed, modified,
terminated or discharged
in whole or in part except by an instrument in writing signed by both parties hereto, or their
respective successors or assigns, or otherwise as provided herein.

     21. Assignment. This Assignment shall not be assigned by the Advisor
without the prior
consent of the Company. The Company may terminate this Agreement in the event of its assignment by
the Advisor without the prior consent of the Company. Such an assignment or any other assignment
of this Agreement shall bind the assignee hereunder in the same manner as the
Advisor is bound hereunder. This Agreement shall not be assignable by the Company without the
consent of the Advisor, except in the case of assignment by the Company to a corporation,
association, trust, or other organization that is a successor to the Company. Such successor shall
be bound hereunder and by the terms of said assignment in the same manner as the Company is bound
hereunder.

     22. Default, Bankruptcy, etc. At the option solely of the Directors,
this Agreement shall be
and become terminated immediately upon written notice of termination from the Directors to the
Advisor if any of the following events shall occur:

     (a) if the Advisor shall violate any provision of this Agreement,
and after notice of such
violation shall not cure such default within 30 days; or

     (b) if the Advisor shall be adjudged bankrupt or insolvent by a
court of competent
jurisdiction, or an order shall be made by a court of competent jurisdiction for the appointment of
a receiver, liquidator, or trustee of the Advisor or of all or substantially all of its
property by reason of the foregoing, or approving any petition filed against the Advisor for
its reorganization, and such adjudication or order shall remain in force or unstayed for a
period of 30 days; or

     (c) if the Advisor shall institute proceedings for voluntary
bankruptcy or shall file a
petition seeking reorganization under the Federal bankruptcy laws, or for relief under any law for
the relief of debtors, or shall consent to the appointment of a receiver of itself or of all
or substantially all its property, or shall make a general assignment for the benefit of its
creditors, or shall admit in writing its inability to pay its debts generally, as they become
due.

     The Advisor agrees that if any of the events specified in subsections (b) and (c) of this
Section 22 shall occur, it will give written notice thereof to the Directors within seven days
after the occurrence of such event.

     23. Action Upon Termination. From and after the effective date of
termination of this
Agreement, pursuant to Sections 19, 21 or 22 hereof, the Advisor shall not be entitled to
compensation for further services hereunder but shall be paid all compensation accruing to the date
of termination. The Advisor shall forthwith upon such termination:

     (a) pay over to the Company all monies collected and held for the
account of the Company pursuant to this Agreement;

     (b) deliver to the Directors a full accounting, including a
statement showing all payments collected by it and a statement of any monies held by it, covering the period following
the date of the last accounting furnished to the Directors; and

     (c) deliver to the Directors all property and documents of the
Company then in the

11

 

     custody of the Advisor.

     24. Miscellaneous. The Advisor shall be deemed to be in a fiduciary relationship to the
stockholders of the Company. The Advisor assumes no responsibility under this Agreement other than
to render the services called for hereunder in good faith, and shall not be responsible for any
action of the Directors in following or declining to follow any advice or recommendations of the
Advisor. Neither the Advisor nor any of its shareholders, directors, officers, or employees shall
be liable to the Company, the Directors, the holders of securities of the Company or to any
successor or assign of the Company for any losses arising from the operation of the Company if the
Advisor had determined, in good faith, that the course of conduct which caused the loss or
liability was in the best interests of the Company and the liability or loss was not the result of
negligence or misconduct by the Advisor. However, in no event will the directors, officers or
employees of the Advisor be personally liable for any act or failure to act unless it was the
result of such person’s willful misfeasance, bad faith, gross negligence or reckless disregard of
duty.

     25. Notices. Any notice, report, or other communication required or permitted to be given
hereunder shall be in writing unless some other method of giving such notice, report, or other
communication is accepted by the party to whom it is given, and shall be given by being delivered
at the following addresses of the parties hereto:

     The Directors and/or the Company:

Income Opportunity Realty Investors, Inc.

1800 Valley View Lane, Suite 300

Dallas, Texas 75234

Attn: President

     The Advisor:

Prime Income Asset Management, LLC

1800 Valley View Lane, Suite 300

Dallas, Texas 75234

Attn: Executive Vice President and Principal Financial Officer

     Either party may at any time give notice in writing to the other party of a change of its
address for the purpose of this Section 25.

     26. Headings. The section headings hereof have been inserted for
convenience of reference
only and shall not be construed to affect the meaning, construction, or effect of this Agreement.

     27. Governing Law. This Agreement has been prepared, negotiated and executed in the State
of Texas. The provisions of this Agreement shall be construed and interpreted in accordance with
the laws of the State of Texas applicable to agreements made and to be performed entirely in the
State of Texas.

     28. Execution. This Agreement is executed and made on behalf of the Company by an officer
of the Company, not individually but solely as an Officer, and the obligations under this Agreement
are not binding upon, nor shall resort be had to the private property of, any of the Directors,
stockholders, officers, employees, or agents of the Company personally, but bind only the Company
property.

     29. Facsimile; Electronic Transmission. This Agreement may be transmitted by facsimile or

12

 

electronic transmission, and it is the intent of the Parties for the facsimile of any autograph
reproduced by a receiving facsimile machine or computer to be an original signature, and for the
facsimile or computer-generated version and any complete photocopy of this Agreement to be deemed
an original counterpart.

     IN WITNESS WHEREOF, INCOME OPPORTUNITY REALTY INVESTORS, INC. and PRIME INCOME ASSET
MANAGEMENT, LLC, by their duly authorized officers, have signed this Agreement as of the day and
year first above written.

	 	 	 	 	 
	 	INCOME OPPORTUNITY REALTY

INVESTORS, INC.

 	 
	 	By:  	/s/ Daniel J. Moos	 
	 	 	Daniel J. Moos, President 	 
	 	 	 	 
	 
	 	PRIME INCOME ASSET MANAGEMENT, LLC

 	 
	 	By:  	/s/ Gene S. Bertcher	 
	 	 	Gene S. Bertcher, Executive Vice President 	 
	 	 	 	 
	 

13

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