Document:

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                                                                    EXHIBIT 10.4

CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                       EXPEDIA, INC. /PEOPLESUPPORT, INC.
                 AMENDED AND RESTATED CUSTOMER SUPPORT SERVICES
                                    AGREEMENT

This Amended and Restated Customer Support Services Agreement (the "Agreement")
is entered into by and between Expedia, Inc., a Washington corporation located
at 13810 SE Eastgate Way, Suite 400, Bellevue, WA 98005 ("EI"), and
PeopleSupport, Inc., a Delaware corporation, located at 1100 Glendon Avenue,
14th Floor, Los Angeles, CA 90024 ("COMPANY") to be effective as of July 1, 2004
("Effective Date").

                                    RECITALS

WHEREAS, EI has developed a proprietary application for arranging, planning and
reserving air, hotel and car rental transactions on the Internet along with
other electronic commerce applications;

WHEREAS, EI operates a web site known as "Expedia," that provides on-line travel
services, using its proprietary application; and

WHEREAS, EI and COMPANY entered into that certain Customer Support Services
Agreement, dated as of December 11, 2000 (the "Original Effective Date"), as
amended by an Amendment No 1, dated November 17, 2001, an Amendment No. 2, dated
November 22, 2002, and an Amendment No. 3, dated December 17, 2003 (such
agreement, as amended, the "Original Agreement") pursuant to which EI requested
that COMPANY provide, and COMPANY agreed to provide, certain customer support
services and other services to the customers of Expedia.

WHEREAS, as of July 1, 2004, the Parties are current with respect to all
obligations to one another under this Agreement.

WHEREAS, EI and COMPANY now wish to amend and restate their respective rights
and obligations under the Original Agreement as set forth in this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants herein, the parties
hereby agree as follows:

                                    AGREEMENT

1. COMPANY Services.

      (a) General. COMPANY agrees to provide customer support, en route
assistance, quality control and other services, including without limitation
those identified in Exhibit A (the "Services") to customers of Expedia, on the
terms and conditions provided herein in accordance with (i) EI standard customer
service policies and procedures as detailed in documentation provided by EI to
COMPANY (including, without limitation, EI policies set forth in Exhibit E),
which may be modified by EI from time to time in its sole discretion; and (ii)
the performance requirements set forth in Exhibit C. The parties shall mutually
prepare a procedures manual prior to launch and maintain such manual, setting
forth detailed procedures for providing the Services.

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      (b) Facilities. COMPANY shall provide, maintain and staff one (1) or more
customer care (phone and email support) facilities, (the "Facilities") to
provide the Services set forth in Exhibit A of the Agreement. EI owns the
toll-free telephone number that will be posted on the Expedia.com Web Site
("Customer Service Number"). COMPANY, at its sole cost, will purchase, install
and maintain all software, hardware and telecommunications equipment at the
Facilities that are necessary to provide the Services under this Agreement.
COMPANY is responsible for maintaining all necessary telecommunications
equipment and services at the Facilities to provide the Services, including all
costs associated therewith. COMPANY shall ensure that the Facilities has, and
shall maintain, an infrastructure capable of supporting a variety of
communication methods as may be reasonably required by EI. The technology to be
provided by COMPANY for purposes of this Agreement shall meet the requirements
set forth by EI as provided to COMPANY in writing from time to time. Other
facilities may be added as mutually agreed by amendment of this Agreement. The
technology to be provided by COMPANY for purposes of this Agreement shall meet
the requirements set forth by EI as provided from time to time.

      (c) Software, Hardware and Equipment. It is understood that COMPANY will
provide leasehold improvements, telecommunication systems, furniture and
fixtures, computers and proprietary software and, as between the parties, this
software and equipment will be owned by COMPANY.

      (d) Problem Resolution. COMPANY agrees to resolve customer complaints in a
manner that meets or exceeds the performance requirements as set forth in
Exhibit C. In the event COMPANY is unable to resolve a problem, COMPANY may
escalate the problem to EI-designated representative(s) in accordance with
applicable procedures.

      (e) ACD System. COMPANY will maintain an Automatic Call Distribution
("ACD") system capable of providing the information identified in Exhibits C and
G to EI in a format designated by EI. If COMPANY changes its current ACD system
or adds facilities, COMPANY will ensure that any such new ACD system is capable
of providing the information set forth in Exhibits C and G. COMPANY shall
provide EI with standard specifications and documentation from its ACD system
with respect to the Services provided by COMPANY under this Agreement.

      (f) Disaster Recovery. COMPANY must have a documented disaster recovery
plan. Such plan shall set forth the implementation and management of disaster
recovery procedures and shall be submitted to Expedia for reasonable review and
approval within thirty (30) days of the execution of this Agreement. At a
minimum, the disaster recovery plan shall include the following:

      Recovery Plan:

            -     Contact emergency services, as needed.

            -     Contact TRAVSUP HOTPAGER and notify them of the nature of the
                  problem, the estimated length of the problem and the estimated
                  impact on service delivery.

            -     Contact site and notify them of the same items as in #1 and
                  #2, immediately above

            -     Contact Expedia Customer Service management via e-mail and
                  voicemail and notify them of the same items as in #1 and #2,
                  above

            -     Work to estimate length and severity of problem to determine
                  what level of response is needed."

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      (g) Backup-up Power. COMPANY shall supply line-conditioned,
uninterruptable power supply ("UPS") backed-up power to the Facilities in order
to protect against line spikes, power surges, and temporary power outages and
fluctuations.

      (h) Facilities Access. COMPANY shall take reasonable security measures, at
least as great as the precautions it takes to protect its own confidential
information, but no less than reasonable care, to keep confidential the
Confidential Information of EI. COMPANY shall restrict access to the Facilities
as reasonably necessary to ensure the security of EI's Confidential Information.

      (i) Onsite Visit. At EI's discretion, with reasonable advance notice, EI
reserves the right to make onsite visits to the Facilities. In connection with
such visits, COMPANY will provide to EI, as and when required by EI, access for
a reasonable number of EI personnel to office premises at the sites equipped
with standard office equipment as available to personnel of COMPANY in proximate
offices, at no charge.

      (j) Training. COMPANY will ensure that all its employees and EI-permitted
contractors and subcontractors performing any Services hereunder agree to
undertake and successfully complete all training programs provided by EI with
respect to the Services as EI in its sole discretion deems necessary to prepare
COMPANY to provide the Services outlined in this Agreement. Training will be
conducted at a mutually agreed upon facility where EI shall provide
"train-the-trainer" training at no charge to COMPANY, except that all travel,
accommodation and related expenses for COMPANY employees and employees of
contractors or subcontractors, shall be the responsibility of COMPANY, or such
contractors or subcontractors, respectively. COMPANY acknowledges and agrees
that as a result of EI providing "train-the-trainer" training, COMPANY shall be
responsible for internal and ongoing training of its personnel after receiving
initial "train-the-trainer" training. COMPANY will designate a primary contact
to work with EI to address ongoing training needs. EI agrees to provide the
necessary training materials, for limited duplication, upon request by COMPANY
and following EI approval, to be used by COMPANY to provide training as required
under the terms of this Agreement. ***

      (k) Implementation Services. COMPANY prepared a implementation plan
setting forth detailed procedures for providing the Services (the
"Implementation Plan"), which has been previously implemented.

      (l) Reporting. For systems under the control of COMPANY, COMPANY shall
comply with all applicable reporting requirements by providing EI with the
reports specified in Exhibits C and G (each a "Report"), including management
reporting and any other information requested from time to time with respect to
the Services performed. All Reports shall be complete and accurate. Each Report,
whether in electronic or paper format, shall meet the standard Report
requirements identified for the Report in Exhibits C and F or as specifically
requested by EI from time to time. COMPANY shall deliver each Report, and all
supporting documentation therefor, within the time and date specified in
Exhibits C or F or as specifically requested by EI from time to time. COMPANY
shall correct any errors in a Report within five (5) business days following
EI's notice specifying the item in respect of which an error may have occurred.

      (m) Confidentiality of Service Requests/Calls. Nothing contained in this
Agreement shall give COMPANY or its agents or contractors, the right to use,
modify, reproduce, distribute and/or publish any EI customer records,

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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including without limitation reservations, service records or customer
complaints resolved by COMPANY during the fulfillment of COMPANY obligations
hereunder, all of which shall be considered Confidential Information under
Section 10 of this Agreement.

      (n) Change of Service. The parties agree, that from time to time during
the term of this Agreement, EI may request reasonable non-material changes in
the scope or manner of performance of the Services being performed by COMPANY
hereunder, and that COMPANY shall comply with such non- material changes.
Further, the parties agree, that from time to time during the term of this
Agreement, EI may request reasonable material changes in the scope or manner of
performance of the Services being performed by COMPANY ("Material Change
Request"). Upon receipt of each Material Change Request, COMPANY will evaluate
the impact that such Change Request will have on the resources required by
COMPANY to perform the Services and the amounts then payable to COMPANY
hereunder. COMPANY will give written notice to EI as to the results of such
evaluation ("Material Change Proposal") within five (5) business days following
receipt of that Material Change Request, unless otherwise agreed to by EI. If EI
does not receive a Material Change Proposal in response to the applicable
Material Change Request within five (5) business days, the Material Change
Request is deemed accepted. In the event that the Material Change Proposal
establishes that COMPANY's performance Of the Service in compliance with the
applicable Material Change Request would materially, and adversely impact
COMPANY resources and revenues, the parties agree to negotiate in good faith to
reach mutually agreeable terms for the performance of, and payment for the
Services requested under the Material Change Request.

2. Payment.

      (a) COMPANY is fully responsible for all costs incurred in providing the
Services under this Agreement and all Exhibits hereto, independent of any
provision for reimbursement set forth herein.

      (b) EI will pay COMPANY the amounts specified in Exhibit D subject to
adjustments, deductions or credits to such amounts as provided for in this
Agreement or any Exhibit hereto. COMPANY will invoice EI Accounts Payable on a
monthly basis, on or before the fifth-teenth (15th) day of the month following
the month for which activity is being invoiced, and shall include full
documentation supporting such invoice. Payment terms are net thirty (30) days
after receipt of invoice or as specified in this Agreement or Exhibits.

3. Ownership and License Grants.

      (a) Use of EI's Name. This Agreement does not constitute a trademark or
service mark license. As of the Effective Date, EI shall be deemed to have
granted COMPANY a non-exclusive, personal, non-transferable, non-assignable,
royalty-free license to use the Expedia(R) name solely in conjunction with
answering and responding to email inquiries, and incoming Calls from, making
outbound callbacks to Expedia customers as necessary for providing Services
pursuant to the terms of this Agreement. Such license grant shall remain in
effect while this Agreement is in good standing, but shall expire at the
expiration or earlier termination of this Agreement. Specific additional terms
and conditions pertaining to this license grant are set forth in Exhibit H,
which is incorporated herein by this reference. COMPANY may list EI in its
customer listing. Notwithstanding the foregoing, COMPANY shall not use EI's
name, except as set forth in this Agreement, or as otherwise approved in writing
by EI.

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      (b) Customer Information. Except as otherwise provided herein, COMPANY
acknowledges and agrees that the information acquired by COMPANY in connection
with the provision of Services pursuant to this Agreement, including without
limitation customer and prospect information, sales information, back office and
general ledger data, customer travel reservation and itinerary information, and
EI customer lists and updates (including customer names, addresses and telephone
numbers) (collectively, "Customer Data") shall be considered proprietary
information of EI, including all Customer Data stored using any COMPANY
database, and all right, title and interest in the Customer Data is owned by EI.
COMPANY shall use such Customer Data only as necessary to perform the Services
in accordance with this Agreement and shall maintain such Customer Data in
strict confidence in accordance with the provisions of Section 10 hereof. Upon
request from EI, COMPANY shall provide EI with any or all Customer Data in
COMPANY's possession. Upon termination or expiration of this Agreement, COMPANY
shall within ten (10) days thereafter, or within such other timeframe as EI may
reasonably agree to, provide EI with all documents and materials containing
Customer Data (including data stored or maintained in electronic format, whether
or not created or stored using a COMPANY database), together with all other
materials and property of EI, which are in its possession or under its control.

      (c) Custom Tools. At the sole discretion of EI, EI may grant COMPANY a
non-exclusive, personal, non-transferable, non-assignable, royalty-free license
to access and use certain software tools ("Expedia User Management Tools")
developed or to be developed by EI and to be identified from time to time during
the term of this Agreement solely for the purpose of assisting COMPANY in
providing the Services to Expedia customers under this Agreement. Upon the
expiration or termination of this Agreement, COMPANY's license to use the
Expedia User Management Tools will automatically terminate.

      (d) EI Intellectual Property Rights. EI owns all right, title and interest
in and to any software or other intellectual property it provides to COMPANY
during the term of this Agreement, including without limitation the items listed
on Exhibit B, any and all Expedia User Management Tools, and training materials.
All software so provided shall be used by COMPANY in accordance with the terms
of the End User License Agreement ("EULA") accompanying the software, however,
that notwithstanding any provision in a EULA to the contrary, COMPANY may not
transfer any such software so provided.

      (e) COMPANY Software License. COMPANY shall grant EI a non-exclusive,
personal, non-transferable, non-assignable, royalty-free license to access and
use certain intellectual property consisting of all computer programming and/or
formatting code or operating instructions that is owned or licensed by COMPANY
and employed in the delivery of the Services (collectively "COMPANY Intellectual
Property"), and to be identified from time to time during the term of this
Agreement solely for the purpose of assisting COMPANY in providing the Services
to Expedia customers under this Agreement. Upon the expiration or termination of
this Agreement, EI's license to use the COMPANY Intellectual Property will
automatically terminate.

      (f) COMPANY owns all right, title and interest in and to any COMPANY
Intellectual Property that it provides to EI during the term of this Agreement.
All COMPANY Intellectual Property so provided shall be used by EI in accordance
with the terms of the End User License Agreement ("EULA") accompanying the
COMPANY Intellectual Property, if any, however, that notwithstanding any
provision in a EULA to the contrary, EI may not transfer any such COMPANY
Intellectual Property so provided.

4. Warranties.

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      (a) COMPANY warrants that:

            (i) It possesses all necessary authority to enter into this
      Agreement, and that by so doing it does not violate any other agreements
      to which it is a party; and

            (ii) The Services will be performed in a professional manner and
      shall conform in all material respects with the service requirements set
      forth in this Agreement including, without limitation, those set forth in
      Exhibits A and C; and

            (iii) The Services will be performed by (i) employees of COMPANY
      acting within the scope of their employment who have signed
      confidentiality agreements with COMPANY (with appropriate acknowledgments
      of confidentiality) substantially in the form attached as Exhibit K; and

            (iv) In providing Services to Expedia customers and any other
      persons or entities, COMPANY shall make no representations nor undertake
      any obligations on behalf of EI concerning the Services and/or any other
      EI products or services beyond those expressly made or undertaken by
      Expedia and communicated to Expedia customers on the Expedia web site.
      COMPANY, including all of COMPANY's employees, temporary employees and
      contractors shall conform to all applicable laws and government rules and
      regulations. COMPANY assumes all responsibility for providing any training
      that may be required to ensure compliance with such legal requirements.
      COMPANY shall offer to Expedia customers only those Services authorized by
      this Agreement, advising customers requesting other services that Expedia
      does not provide such services, and then documenting and advising EI of
      all such requests; and

            (v) that COMPANY owns, or has valid license to, all worldwide
      rights, title and interest in the COMPANY Intellectual Property, employed
      in the delivery of the Services, or licensed to EI, and that such COMPANY
      Intellectual Property and any and all other software and materials COMPANY
      publishes or uses in providing the Services under this Agreement do not
      and will not infringe any intellectual property rights owned by EI or any
      other person or entity including, but not limited to, any copyright,
      patent, trademark or trade secret; and

            (vi) Except as otherwise provided in this Agreement, COMPANY will
      not reproduce, sell, publish, or in any manner commercially exploit the
      Expedia(R) name or any information or derivatives of information acquired
      in connection with its provision of Services or allow such reproduction,
      sale, publication or exploitation by any employee or person retained for
      the purpose of providing such services except as agreed to in writing by
      EI; and

            (vii) COMPANY agrees to work cooperatively and professionally in
      conjunction with third parties who are providing similar services to EI to
      ensure that Expedia customers receive consistent high quality Services
      under this Agreement.

            (viii) Prior to the commencement of the work to be performed
      hereunder and throughout the entire performance by COMPANY, COMPANY shall
      procure and maintain insurance adequate to cover any and all liability
      which COMPANY may incur as a result of the performance of work included in
      this Agreement. Such

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      insurance shall be in a form and with insurers acceptable to EI, and shall
      comply with the following minimum requirements:

                        (A) Commercial General Liability insurance of the
                  Occurrence Form, with policy limits of not less than Two
                  Million Dollars (US$2,000,000.00) combined single limit each
                  occurrence for Bodily Injury and Property Damage combined, and
                  One Million Dollars (US$1,000,000.00) Personal and Advertising
                  Injury Limit.

                        (B) Professional Liability And Errors & Omissions
                  Liability Insurance with policy limits of not less than Three
                  Million Dollars (US$3,000,000.00) each claim with a deductible
                  of not more than fifty Thousand Dollars (US$50,000.00). Such
                  insurance shall include coverage for infringement of
                  proprietary rights of any third party, including without
                  limitation copyright, trade secret and trademark infringement
                  as related to COMPANY's performance under this Agreement.
                  Throughout the term of this Agreement, the Professional
                  Liability And Errors & Omissions Liability Insurance
                  retroactive coverage date will be no later than the Effective
                  Date of this Agreement. Upon expiration or termination of this
                  Agreement, COMPANY will maintain an extended reporting period
                  providing that claims first made and reported to the insurance
                  company within one year after the end of this Agreement will
                  deemed to have been made during the policy period.

            A copy of the certificate of insurance shall be included as Exhibit
      J. Failure by COMPANY to furnish certificates of insurance or failure by
      EI to request same shall not constitute a waiver by EI of any of the
      insurance requirements set forth herein. COMPANY shall notify EI in
      writing at least thirty (30) days advance if COMPANY's insurance coverage
      is to be canceled or materially altered so as not to comply with the
      requirements of this section.

            In the event of such failure on the part of COMPANY to provide the
      certificates as requested herein, and in the event of liability or expense
      incurred by EI as a result of such failure by COMPANY, COMPANY hereby
      agrees to indemnify EI for all liability and expense (including reasonable
      attorneys' fees and expenses associated with establishing the right to
      indemnity) incurred by EI as a result of such failure by COMPANY; and

            (ix) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY AND
      ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS,
      IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS AND SERVICES
      PROVIDED PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, THE
      IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
      PARTICULAR PURPOSE, AND (EXCEPT AS SET FORTH IN SECTION 7(a))
      INDEMNIFICATION.

      (b) EI warrants that:

            (i) Any services performed by EI pursuant to this Agreement will, be
      performed in a professional manner; and

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            (ii) The Expedia User Management Tools do not and will not infringe
      any intellectual property rights owned by any other person or entity
      including, but not limited to, any copyright, patent, trademark or trade
      secret to the extent that COMPANY will be required to refrain from using
      such tools (and EI will not be able to provide substitute technology which
      reasonably provides the same or similar functionality) with the overall
      result that COMPANY will not be able to reasonably perform the Services as
      intended herein; and

            (iii) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EI AND ITS
      SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED,
      STATUTORY OR OTHERWISE, WITH RESPECT TO THE SOFTWARE AND SERVICES PROVIDED
      PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
      WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
      PURPOSE, AND (EXCEPT AS SET FORTH IN SECTION 7(d)) INDEMNIFICATION.

5. Personnel.

      (a) COMPANY personnel assigned to Expedia shall be employees of COMPANY
and not employees of EI and shall remain under the direction and control of
COMPANY. These COMPANY personnel shall receive such salaries, compensation and
benefits as COMPANY shall determine. COMPANY agrees to be responsible for all of
its federal and state taxes, withholding, social security, insurance and other
benefits, and all salaries, benefits and other costs of such COMPANY personnel.

      (b) Notwithstanding the foregoing, COMPANY personnel assigned to Expedia
shall adhere to EI quality control standards as set forth in Exhibit C.

      (c) EI shall have the option to participate in any decisions regarding any
assignment of COMPANY personnel to Expedia. COMPANY acknowledges EI' right to
require immediate removal and prompt replacement from the Expedia team, any
COMPANY employee, or agent performing COMPANY's obligations under this Agreement
who engages in any conduct prohibited by law or inconsistent with EI policy as
set forth in Exhibit E, so long as such removal and replacement is not
discriminatory or in violation of law.

6. Non-Competition and Non-Solicitation; Exclusivity.

      (a) COMPANY personnel shall not target or solicit Expedia customers for
any other COMPANY supported business or any additional travel business beyond
provision of the Services governed by this Agreement, nor shall COMPANY use
information gained in the provision of the Services to compete with Expedia in
providing travel services.

      (b) Notwithstanding the preceding section 6(a), COMPANY shall not be
prohibited from providing services to Expedia customers who contact COMPANY
independently (other than in conjunction with Expedia), or whose names appear on
mailing lists developed independently of Expedia or who were customers of
COMPANY prior to the Effective Date.

      (c) EI shall not solicit COMPANY personnel assigned to Expedia to work for
EI without prior written consent of COMPANY.

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      (d) EI agrees that, during the Term of this Agreement, COMPANY's
Philippine operations is the only Philippines source that EI will use to handle
telephone and email support in the Philippines.

7. Indemnification.

      (a) COMPANY Indemnification. COMPANY agrees to indemnify, defend, and hold
EI harmless from and against any and all claims, actions, demands, and costs,
including reasonable attorneys' fees and expenses arising out of or in
connection with third party claims related to the COMPANY Intellectual Property,
and/or as a result of the performance of the Services provided under this
Agreement by COMPANY or its employees, independent contractors or subcontractors
and agents ("COMPANY Indemnified Claims"). Acts for which COMPANY shall
indemnify EI include, but shall not be limited to, representations or
obligations undertaken on behalf of EI concerning the Services to customers
which exceed the scope of the Services as set forth in this Agreement; any act
or omission in violation of any applicable government statutes, laws, rules and
regulations or industry rules and regulations. In addition, COMPANY agrees to
defend EI against, and pay the amount of any adverse final judgment or
settlement to which COMPANY consents resulting from, any third party claim(s)
("Indemnified IP Claims") that the COMPANY Intellectual Property and/or
COMPANY's provision of any services pursuant to this Agreement, infringes any
third party patent, copyright, trademark or trade secret enforceable under the
laws of the United States; provided that COMPANY is notified promptly in writing
of the Indemnified IP Claim and has sole control over its defense and
settlement, and EI provides reasonable assistance in the defense and/or
settlement of such claim. EI reserves the right to control the defense of any
COMPANY Indemnified Claim and to conduct all proceedings or negotiations in
connection therewith, and if it so undertakes, all other proceedings or
negotiations to settle or defend any such COMPANY Indemnified Claim shall be at
EI' expense, provided that (i) COMPANY shall have the right to approve of any
settlement of any such COMPANY Indemnified Claim; such approval shall not be
unreasonably withheld, and (ii) EI shall be responsible for payment of all
attorneys' fees incurred by EI after it has exercised its right to control the
defense. COMPANY shall pay any and all expenses and other reasonable costs
incurred by EI arising in connection with its obligations under this Section
7(a) promptly upon demand.

      (b) EI General Indemnification. EI agrees to indemnify, defend and hold
COMPANY harmless from and against any and all claims, actions, demands,
liabilities, and costs, including reasonable attorneys' fees and expenses,
arising out of or in connection with third party claims as a result of (i) the
business of Expedia unless arising out of or in connection with circumstances
for which COMPANY is indemnifying EI pursuant to Section 7(a) above; and (ii)
any injuries to the person or property of any Expedia customer while traveling
on an Expedia itinerary unless arising out of or in connection with the
negligence of COMPANY ("EI Indemnified Claim"). COMPANY reserves the right to
control the defense of any EI Indemnified Claim and to conduct all proceedings
or negotiations in connection therewith, and, if it so undertakes, all other
proceedings or negotiations to settle or defend any such EI Indemnified Claim
shall be at COMPANY's expense, provided that (i) EI shall have the right to
approve of any settlement of any such EI Indemnified Claim, such approval shall
not be unreasonably withheld, and (ii) COMPANY shall be responsible for payment
of all attorneys' fees incurred by COMPANY after it has exercised its right to
control the defense. EI shall pay any and all expenses and other costs incurred
by COMPANY arising in connection with its obligations under this Section 7(b)
promptly upon demand.

8. Term and Default.

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      (a) This Agreement shall commence as of the Effective Date, and shall
continue in force until May 31, 2007 (the "Term"), unless earlier terminated by
EI as provided in this Agreement or Exhibits hereto.

      (b) For Breach. In the event that either party materially breaches any
provision of this Agreement, the non-breaching party will give the party in
default written notice specifying the nature of the breach ("Notice of
Default"). In the event that the defaulting party fails to cure such breach
within thirty (30) days after receipt of the Notice of Default, then the
non-breaching party may terminate this Agreement immediately upon the expiration
of the thirty (30) day notice period.

      (c) Uncurable Breach. In the event either party causes a material breach
of the provisions of Sections 1(l), 3(b), 6(a), or 10, such breach will justify
termination for cause, and the non-breaching party may terminate this Agreement
immediately with no further obligations under this Agreement.

      (d) For Convenience. [INTENTIONALLY OMMITTED]

      (e) Other Remedies. All remedies set forth in this Section 8 shall be in
addition to and not in lieu of all other remedies available under this
Agreement, at law or in equity.

      (f) Survival. Sections 7, 8(f), 8(g), 10, 11, 14 and 15 of this Agreement
shall survive expiration or termination for any reason.

      (g) Transition. Upon the expiration or earlier termination of this
Agreement, COMPANY shall cooperate with EI to assist in the orderly transition
of Services to EI, or as EI may direct, in a professional manner, with no
disruption to the Services.

9. Default in Performance and Remedies. [INTENTIONALLY OMITTED]

10. Confidentiality and Publicity.

      (a) EI and COMPANY agree that the terms of the Non-Disclosure Agreement
executed by the parties, dated and attached hereto as Exhibit I shall be deemed
incorporated herein, and further, that all terms and conditions of this
Agreement shall be deemed Confidential Information as defined in such
Non-Disclosure Agreement.

      (b) The parties acknowledge that monetary damages may not be a sufficient
remedy for unauthorized disclosure or use of Confidential Information and that
the parties may seek, without waiving any other rights or remedies, such
injunctive or equitable relief as may be deemed proper by a court of competent
jurisdiction.

      (c) COMPANY shall not issue any press release or advertising concerning
COMPANY's relationship with EI and the Services hereunder, without EI' written
pre-approval.

11. Notices and Requests. All notices, authorizations, and requests in
connection with this Agreement shall be deemed given on the day they are (i)
deposited in the mail, postage prepaid, certified or registered, return receipt
requested; or (ii) sent by air courier, charges prepaid, with a confirming
telefax; or (iii) transmitted, if transmitted by facsimile, and addressed as
follows:

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Notices to COMPANY:

                  PEOPLESUPPORT, INC.
                  1100 Glendon Avenue
                  12th Floor
                  Los Angeles, CA  90024
                  ATTN: Corporate Counsel
                  Phone:  (310) 824-6058
                  Fax:      (310) 824-6355

                  With a copy to:  Vice President of Sales

Notices to EI:

                  EXPEDIA, INC.
                  13810 SE Eastgate Way, Suite 400
                  Bellevue, WA  98005  U.S.A.
                  ATTN:     SVP, Agency Operations
                  Phone:   (425) 564-7200
                  Fax:     (425) 564-7242

      With a copy to: Executive Vice President of Operations

      With a copy to: General Counsel

or to such other address as the party to receive the notice or request so
designates by written notice to the other.

12. Audits and Onsite Visits. COMPANY agrees to maintain accurate and adequate
books and records related to the Services for the following period of time: (i)
for any applicable statute of limitations; (ii) for any compulsory extension or
tolling of any applicable statute of limitations; and (iii) for any reasonable
voluntary extension by EI of any statute of limitations under circumstances in
which the governmental entity could otherwise compel an extension; provided
however, that in no case will such period be less than five (5) years. EI may
audit the books and records of COMPANY relating directly to the provision of
COMPANY's performance of the Services under this Agreement and may consult with
COMPANY's accountants as is reasonable to verify COMPANY's compliance with the
terms of this Agreement. Any such audit shall be performed by an independent
auditor and shall be paid for by EI unless material discrepancies are disclosed.
"Material" shall mean a discrepancy of one percent (1%) or higher between
amounts billed to EI and COMPANY's records. If material discrepancies are
disclosed, COMPANY agrees to reimburse EI for the reasonable costs associated
with the audit. COMPANY agrees to promptly correct any deficiencies detected in
the audit and shall promptly refund or deduct from amounts payable, not to
exceed total payments outstanding at the time of the refund, any overpayments
disclosed by such an audit, except for specific past instances of non-monetary
noncompliance not capable of correction due to the passage of time. In the event
that COMPANY fails to refund any

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overpayment disclosed by the audit within thirty (30) days from the date of the
audit report, EI may, at its election, set-off any such overpayment against any
money subsequently due by EI to COMPANY. In the event the discrepancy indicates
that EI has been undercharged, COMPANY may add the additional charges to a
subsequent invoice, and EI will pay the invoice in accordance with the
provisions set forth in this Agreement. Any audit will be conducted during
COMPANY's normal business hours in such a manner as not to unreasonably
interfere with COMPANY's normal business activities. At such times, EI and its
agents shall be entitled to enter all locations of COMPANY necessary to provide
or otherwise to support or to account for the Services, to conduct the foregoing
audits, and to examine and make copies of all books and records regarding any or
all information which EI is permitted to audit hereunder.

13. Taxes.

      (a) The amounts to be paid by EI to COMPANY herein do not include any
foreign, U.S. federal, state, local, municipal or other governmental taxes,
duties, levies, fees, excises or tariffs, arising as a result of or in
connection with the transactions contemplated under this Agreement including,
without limitation, (i) any state or local sales or use taxes or any value added
tax or business transfer tax now or hereafter imposed on the provision of goods
and services to EI by COMPANY under this Agreement, (ii) taxes imposed or based
on or with respect to or measured by any net or gross income or receipts of
COMPANY, (iii) any franchise taxes, taxes on doing business, gross receipts
taxes or capital stock taxes (including any minimum taxes and taxes measured by
any item of tax preference), (iv) any taxes imposed or assessed after the date
upon which this Agreement is terminated, (v) taxes based upon or imposed with
reference to COMPANY's real and/or personal property ownership and (vi) any
taxes similar to or in the nature of those taxes described in (i), (ii), (iii),
(iv) or (v) above, now or hereafter imposed on COMPANY (all such amounts,
together with any penalties, interest or any additions thereto, collectively
"Taxes"). EI is not liable for any Taxes incurred in connection with or related
to the sale of goods and services under this Agreement, and all such Taxes shall
be the financial responsibility of COMPANY, provided that EI shall pay to
COMPANY Collected Taxes as indicated below. COMPANY agrees to indemnify, defend
and hold EI harmless from any Taxes (other than Collected Taxes) or claims,
causes of action, costs (including, without limitation, reasonable attorneys'
fees) and any other liabilities of any nature whatsoever related to such Taxes.

      (b) Any sales or use taxes described above that (i) are owed by EI solely
as a result of entering into this Agreement and the payment of the fees
hereunder, (ii) are required to be collected from EI by COMPANY under applicable
law, and (iii) are based solely upon the amounts payable under this Agreement
(such taxes the "Collected Taxes"), shall be stated separately as applicable on
COMPANY's invoices and shall be remitted by EI to COMPANY, whereupon COMPANY
shall remit to EI official tax receipts indicating that such Collected Taxes
have been collected by COMPANY. EI may provide to COMPANY an exemption
certificate (including without limitation a resale certificate) in which case
COMPANY shall not collect the taxes covered by such certificate. COMPANY agrees
to take such steps as are requested by EI to minimize such Collected Taxes in
accordance with all relevant laws and to cooperate with and assist EI, at EI's
request, in challenging the validity of any Collected Taxes or taxes otherwise
paid by EI. COMPANY shall indemnify and hold EI harmless from any Collected
Taxes, penalties, interest, or additions to tax arising from amounts paid by EI
to COMPANY under this Agreement, that are asserted or assessed against EI to the
extent such amounts relate to amounts that are paid to or collected by COMPANY
from EI under this section. If any taxing authority refunds any tax to COMPANY
which EI originally paid to COMPANY, or COMPANY otherwise becomes aware that any
tax was incorrectly and/or erroneously collected from EI, or COMPANY otherwise
receives an economic benefit (such as an audit offset) as the result of
incorrectly and/or erroneously receiving Collected Taxes from EI, then COMPANY
shall promptly remit to EI an amount equal to such refund, incorrect collection
or tax benefit as the case may be plus any interest thereon.

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      (c) If taxes are required to be withheld on any amounts otherwise to be
paid by EI to COMPANY, EI will deduct such taxes from the amount otherwise owed
and pay them to the appropriate taxing authority. At COMPANY's written request
and expense, EI will use reasonable efforts to cooperate with and assist COMPANY
in obtaining tax certificates or other appropriate documentation evidencing such
payment, provided, however, that the responsibility for such documentation shall
remain with COMPANY.

      (d) This tax section shall govern the treatment of all taxes arising as a
result of or in connection with this Agreement notwithstanding any other section
of this Agreement.

14. Limitation Of Liability. EXCEPT WITH RESPECT TO INDEMNIFICATION OBLIGATIONS
UNDER SECTION 7 AND ANY BREACH OF SECTION 10, IN NO EVENT SHALL EITHER PARTY BE
LIABLE TO THE OTHER PARTY OR ANY OTHER PERSON OR ENTITIY IN CONNECTION WITH THIS
AGREEMENT FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR SPECIAL DAMAGES
WHATSOEVER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR
REVENUE, BUSINESS INTERRUPTION, LOSS OF OR UNAUTHORIZED ACCESS TO INFORMATION,
AND THE LIKE, HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE OR
UNDER ANY OTHER LEGAL THEORY, WHETHER FORESEEABLE OR NOT AND WHETHER OR NOT THE
OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO
EVENT SHALL EI BE LIABLE TO COMPANY FOR AN AMOUNT IN EXCESS OF THE TOTAL DOLLAR
AMOUNT ACTUALLY PAID BY EI TO COMPANY FROM PURSUANT TO SECTION 2 HEREOF. IN NO
EVENT WILL COMPANY'S AGGREGATE, CUMULATIVE LIABILITY FOR ANY DAMAGES HEREUNDER
EXCEED THE AGGREGATE OF FEES PAID BY EI HEREUNDER FOR THE SERVICES PROVIDED
DURING THE TWELVE (12) MONTH PERIOD THAT IMMEDIATELY PRECEDES THE ACT WHICH GAVE
RISE TO THE CLAIM, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT,
NEGLIGENCE, STRICT LIABILITY, TORT, PRODUCTS LIABILITY OR OTHERWISE.

15. General.

      (a) This Agreement shall be construed and controlled by the laws of the
State of Washington. In the event that COMPANY brings a legal action against EI,
EI consents to jurisdiction and venue in the state and federal courts sitting in
the State of California. In the event that EI brings a legal action against
COMPANY, COMPANY consents to jurisdiction and venue in the state and federal
courts sitting in the State of Washington. Process may be served on either party
by US Mail, postage prepaid, certified or registered, return receipt requested,
or by such other method as is authorized by law.

      (b) Neither this Agreement, nor any terms or conditions contained herein,
shall be construed as creating a partnership, joint venture, agency relationship
or franchise. COMPANY is an independent contractor for EI. COMPANY will employ
its own employees in order to perform and satisfy its obligations under this
Agreement. Nothing in this Agreement shall be construed as creating an
employer-employee relationship, as a guarantee of future employment. COMPANY
further agrees to be solely responsible for, and to indemnify and hold EI
harmless against any

                                      -13-
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and all federal and state taxes, tax withholding, social security, unemployment
insurance, and other taxes and benefits resulting from COMPANY's relationship
with its employees and independent contractors.

      (c) This Agreement, including all Exhibits attached hereto, constitutes
the entire agreement between the parties with respect to the subject matter
hereof and supersedes all prior and contemporaneous agreements or communications
with respect to the subject matter hereof, with the exception of the
Non-Disclosure Agreement between the parties referenced herein. This Agreement
shall not be modified except by a written agreement dated subsequent to the date
of this Agreement and signed on behalf of COMPANY and EI by their respective
duly authorized representatives.

      (d) No waiver of any breach of any provision of this Agreement shall
constitute a waiver of any prior, concurrent, or subsequent breach of the same
or any other provisions hereof, and no waiver shall be effective unless made in
writing and signed by an authorized representative of the waiving party.

      (e) If any provision of this Agreement shall be held by a court of
competent jurisdiction to be illegal, invalid, or unenforceable, the remaining
provisions shall remain in full force and effect.

      (f) The rights and obligations hereunder shall be binding upon and inure
to the benefit of the successors and assigns of the parties hereto, provided any
rights or obligations hereunder shall not be assigned by COMPANY without the
prior written consent of EI. Notwithstanding the foregoing, if COMPANY is
reorganized into another form of entity with the effect that the new entity owns
substantially all of the current assets and business of COMPANY and that the new
entity is controlled by the same person(s) as currently control COMPANY, this
Agreement may be assigned to such new entity without prior written consent of
EI.

      (g) In any suit or action to enforce any right or remedy under this
Agreement or to interpret any provision of this Agreement, the prevailing party
will be entitled to recover its costs, including reasonable attorneys' fees.

      (h) The section headings herein are for the convenience of the parties and
shall not be deemed to supersede or modify any provisions.

      (i) If either party is unable to perform under this Agreement due to
circumstances or causes beyond its control, and which could not by reasonable
diligence have been avoided, such party shall have the option, without
liability, of suspending performance of its obligations under this Agreement for
the duration of such contingency upon written notice to the other party.
However, either party may terminate this Agreement upon written notice to the
other party in the event that such other party has suspended performance of its
obligations under this Agreement for more than thirty (30) days.

      (k) This Agreement does not constitute an offer by EI and shall not be
effective until signed by both parties.

                                      -14-
                                                            Expedia Confidential
<PAGE>
      IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date last written below.

EXPEDIA, INC.                                          PEOPLESUPPORT, INC.
10834 SE Eastgate Way,                                 1100 Glendon Avenue,
Suite 400                                              12th Floor
Bellevue, WA  98005                                    Los Angeles, CA  90024

/s/                                                    /s/
----------------------------                           -------------------------
By                                                     By

Robb A. Krieg                                          Lance Rosenzweig
----------------------------                           -------------------------
Name (print)                                           Name (print)

SVP, Agency Operations                                 CEO
----------------------------                           -------------------------
Title                                                  Title

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                              EXHIBIT A - SERVICES

1. COMPANY will provide the following Services to Expedia customers:

      SERVICE                  DESCRIPTION

      ***

2. COMPANY will provide the following Implementation Services to EI:

      -     COMPANY coordinate relevant Expedia information and oversee the
            other Implementation Services;

      -     COMPANY will provide the assistance described herein to EI in
            developing a training manual and training materials relating to EI's
            products and services, EI's marketing procedures, and Expedia;

      -     COMPANY will prepare a Implementation Plan that will include, but
            not be limited to, a proposed time schedule for the task items that
            need to be completed to enable COMPANY to launch the Services
            described above and in the Agreement, and will detail the scope of
            work, services, resource requirements and tools required for
            implementation.

            -   COMPANY will provide EI with access to the COMPANY Intellectual
                Property.

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   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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                           EXHIBIT B - EI DELIVERABLES

1. EI will provide the following services to assist COMPANY in providing the
Services under this Agreement:

      (a) Train-the-trainer training on the Expedia User Management Tools, if
any are provided to COMPANY, Call tracking methodology and concomitant
technology, and EI's policies and procedures, and on the goods and services
provided on or through Expedia. EI will assemble and create training materials
and provide all materials and information necessary to provide the training of
COMPANY employees contemplated herein.

      (b) EI will provide COMPANY with web based *** as needed.

      (c) EI will provide COMPANY with the following:

            ***

2. COMPANY agrees that during the term of this Agreement, COMPANY will not
provide service to non-EI business or companies via ***, or other
telecommunications and application/system hardware and/or software.

           [The remainder of this page is intentionally left blank.]

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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                    EXHIBIT C - SERVICE PROCESS REQUIREMENTS

1. Customer Service: COMPANY shall provide, maintain and staff the Facilities.
COMPANY will provide *** this service professionally and as detailed under this
Exhibit C and a detailed implementation plan, attached hereto. COMPANY will
adopt as required, EI contact handling and escalation procedures as provided by
EI.

2. ***

3. ***

4. Service Performance Measurements: COMPANY will staff to meet or exceed the
monthly Service Performance Measurements set forth below ("SPM").

(a) *** the parties shall review the then current Service Performance
Measurement ("SPM") standards, scoring and weighting and discuss whether any
changes to them should be made. In the event that the parties do not reach
agreement regarding new SPMs or agree that no changes are warranted, the parties
agree that the then current SPMs shall continue in full force and effect *** If
during the measuring period of the SPMs, events outside of the control of
COMPANY occur, the parties agree to take into consideration the impact of such
events on COMPANY's ability to perform in accordance with the SPMs and make
appropriate adjustments, if any.

SPM GOALS: The SPM Goals *** from the Effective Date through the end of the term
of this Agreement, are set forth below.

***

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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(b) *** each calendar month (the "Delivery Date"), EI shall provide COMPANY with
a report forecasting the volume of *** EI will use reasonable efforts to provide
COMPANY with a report breaking such forecast into *** In the event Expedia does
not provide COMPANY with a forecast for a particular calendar month, then the
*** remains in effect; provided, however, if there is no forecast in effect,
then the forecast shall be deemed to be the ***

***

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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5. Monitoring and Coaching: COMPANY will perform extensive monitoring and
coaching to its phone agents, email representatives, etc. At EI's discretion,
COMPANY will make available to EI ***

6. Response Times to EI: COMPANY will establish and provide EI with a means of
contacting COMPANY *** in the event that EI, in its sole discretion, determines
that matters are urgent and that contact with COMPANY *** is necessary.

Upon COMPANY's receipt of a priority problem report from EI, COMPANY shall take
corrective action so as to respond to EI with regard to the reported problem
within the following time schedule:

***

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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                              EXHIBIT D - PAYMENTS

Components of COMPANY Compensation: EI will compensate COMPANY for providing the
Services, including those set forth in Exhibit A, as follows:

1. SERVICE FEES:

      (a) *** Handling: EI will pay COMPANY fees for the Services in accordance
with the prices set forth in Table I below ***

      (b) *** Handling: *** EI will pay COMPANY fees for the Services in
accordance with the prices set forth in Table II below ***

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                      -D1-
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TABLE I:

***

TABLE II:

***

      (c) "Service Fee" as used herein shall include payment for the following
services: *** The parties may mutually agree to include other services within
this definition of Service Fee.

      (d) The Overall Monthly Service Fee is comprised of two (2) components,
one (1) for *** Handling, and one (1) for *** Handling.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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      (e) The parties will actively work together to analyze *** cases ***, with
the overall goal to reduce the number of *** cases.

2. *** FEES:

      COMPANY agrees to offer and assist *** with the purchase of additional ***
products *** EI will pay COMPANY fees for the *** Services in accordance with
the prices set forth in Table III below.

TABLE III:

***

3. TRAINING:

      COMPANY agrees, *** to provide *** new EI specific information classroom
training. In the event COMPANY determines that additional training is needed ***
COMPANY shall provide to EI, for review and approval, a proposed training plan,
*** EI may request that COMPANY provide specific training in addition to the ***
("Expedia Training Request"). Upon receipt of an EI Training Request, COMPANY
will evaluate the EI Training Request and provide a written proposal to EI ***
EI agrees to pay COMPANY *** for any training provided by COMPANY under an
approved COMPANY Training Request, or an approved EI Training Request.

4. PROFESSIONAL SERVICES:

      In the event that EI requests "Professional Services," COMPANY shall
provide such services at the rate set forth below for each indicated task
classification. For the purposes of this Agreement, "Professional Services"
means *** All Professional Services work must be pre-approved by EI.

***

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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5.  ***

6.  ***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                      -D4-
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<PAGE>

***

7.       COSTS:

      (a) EI shall bear the costs for the following items in connection with the
Services ("EI Costs"):

***

      (b) COMPANY shall bear the costs for the following items in connection
with the Services ("COMPANY Costs"):

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                      -D5-
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<PAGE>
                                                         EXHIBIT E - EI POLICIES

INTRODUCTION

The following code of conduct is not a contract. It is intended solely to
provide general guidance to vendors and their representatives to assist them in
functioning smoothly and efficiently while performing work for EI.

EI is committed to promoting a positive work environment. We expect our vendors
and their employees, agents, and subcontractors (collectively,
"representatives") to adhere to the same standards of conduct and behavior that
we expect from our own employees while you and your representatives are on EI
property or doing business with EI.

The information outlined below is important and should be read carefully. All
third party vendors will be required to educate and, when appropriate, train
their representatives to ensure they are aware of EI's expectations regarding
their behavior and the consequences of any breaches of EI policies.

The policies summarized below are non-exhaustive, and there may be other conduct
not specifically listed that would be unacceptable. EI expects that vendors and
their representatives will conduct themselves in a professional manner at all
times while on EI property or while doing business with EI. EI may require the
immediate removal of any vendor representative who behaves in a manner that is
unlawful or inconsistent with any EI policy, or that is otherwise deemed harmful
to EI's business.

E-MAIL

Electronic mail, or e-mail, provides an easy-to-use, efficient means of
communicating. The following guidelines for preparing and sending e-mail are
designed to ensure that each vendor and its representatives use the e-mail
system in an appropriate manner.

E-mail may not be used as a forum for political, religious, or other debates, or
as a form of entertainment (for example, chain letters). Use of e-mail must be
limited to EI business. All e-mail group aliases (a pre-defined group of users)
must be for EI's business.

To informally exchange information over the computer on a variety of topics, use
the Bulletin Board system.

EI e-mail names are confidential. Do not give e-mail names to anyone outside of
EI. Do not share your password with anyone, attempt to gain access to anyone
else's e-mail account, or use another's email account without permission.

EI prohibits obscene, profane, or otherwise offensive material from being
broadcast across the EI network.

                                      -E1-
                                                            Expedia Confidential
<PAGE>
NON-SOLICITATION POLICY

EI wants to provide a work environment that allows all employees, and all
vendors and their representatives to complete their tasks with the least amount
of disruption. Accordingly, vendors, their representatives, and any other non-EI
employees are not allowed (while on EI property or while using EI owned
equipment) to engage in solicitation or distribution of literature. This policy
prohibits soliciting or handing out materials for any purpose.

COMPANY ACCESS TO INFORMATION AND PROPERTY

E-mail and its contents, as well as any other data stored on or transmitted by
EI-owned equipment, is the property of EI and may be accessed by EI at any time.
Accordingly, the content of e-mail, voice mail, and similar data should not be
regarded as protected by any personal right of privacy.

Additionally, in order to evaluate and improve customer service, EI may monitor,
as necessary, the telephone calls of vendors and their representatives who work
in customer service positions.

Any facilities or equipment, including but not limited to offices, desks,
computers, electronic media, motor vehicles, or lockers used by vendors and
their representatives while on EI property or while conducting EI related
business, may be accessed by EI as needed. Accordingly, you should not consider
protected by any personal right of privacy anything brought onto or stored on EI
property stored on EI equipment, or used while working on EI related business.
Any EI property used by vendors and their representatives while performing EI
related business remains the property of EI.

GIFTS

EI employees cannot accept payments of any amount or gifts or favors valued in
excess of $100 from persons or firms with which we have business dealings,
unless prior approval is obtained from a vice president or more senior company
official. Accordingly, you and your representatives should refrain from giving
to EI employees gifts with a value of more than $100.

INSIDER TRADING

All EI employees, agency temporaries, independent contractors, and vendor
representatives are considered "insiders" for the purposes of state or federal
securities laws that prohibit insider trading. As an insider, no vendor nor
vendor representative may buy or sell EI's or another company's stock when in
possession of information about EI or another company that is not available to
the investing public and that could influence an investor's decision to buy
stock.

New insider-trading laws carry stiff penalties, and the Securities and Exchange
Commission (SEC) has a mandate to enforce these laws aggressively. EI can be
negatively affected by insider trading and may terminate the services of, or
refuse to do further business with, anyone found to have engaged in illegal
insider trading.

                                      -E2-
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<PAGE>
CONFIDENTIALITY

All information supplied by EI to vendors and their representatives should be
regarded as confidential unless otherwise notified. Vendors and their
representatives are not authorized to speak to the press on EI's behalf, unless
being expressly authorized to do so by EI. Prior to performing any work for EI,
all vendors will be required to sign a contract that includes a nondisclosure
agreement.

VENDOR STANDARDS

EI expects its chosen vendors to operate in the best interest of the company at
all times. It is expected that all equipment, manpower and services will be
provided at the highest quality level while maintaining flexibility and cost
effectiveness.

It is the responsibility of the vendor to inform its EI contact (or a member of
EI management) when situations develop that require the vendor to operate in
direct violation of the guidelines set forth in this document.

Additionally, in the event a EI employee has a relationship (spouse or other
family relation, friend, domestic partner, etc.) with a vendor that might create
a conflict of interest or the appearance of a conflict of interest, EI senior
management approval is required prior to contracting for the services of said
vendor.

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                                      -E3-
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<PAGE>
                        EXHIBIT F - COMPANY DELIVERABLES

In addition to the Services to be provided by COMPANY pursuant to Exhibit A of
this Agreement, COMPANY shall provide the following:

1. Maintenance of CRS equipment;

2. ACD phone prompting and reporting (EI reserves the right to assume this
responsibility), including Call overflow capabilities to auxiliary facilities;

3. Reporting systems sufficient to provide reports as set forth in this
Agreement and otherwise to provide the Services as set forth in this Agreement;

           [The remainder of this page is intentionally left blank.]

                                      -F1-
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<PAGE>
                   EXHIBIT G - COMPANY REPORTING REQUIREMENTS

COMPANY shall provide EI with data and reporting as specified below. COMPANY
agrees to provide *** prior to implementation as requested by EI. ***

1. *** Data. COMPANY shall archive *** statistics *** The *** reports shall be
made available to EI *** in a format approved by EI.

*** summary will include the following with *** totals:

      -     *** (subject to the availability of data in *** system)

      -     *** (subject to the availability of data in *** system)

      -     *** (measured in fractions of hours) (subject to the availability of
            data in *** system)

      -     ***

      -     *** seconds

      -     *** (measured in seconds)

      -     *** seconds

      -     *** (per 24 hour period)

      -     *** minutes handled per *** hour period

      -     *** minutes handled per *** hour period (subject to the availability
            of data in *** system)

2. COMPANY shall archive *** statistics. The *** archive data will be made
available to EI within *** from the end of each ***, per an electronic file
format to be approved by EI.

*** summary will include the following with *** totals:

      -     *** (subject to the availability of data in *** system)

      -     *** (subject to the availability of data in *** system)

      -     *** (measured in fractions of hours) (subject to the availability of
            data in *** system)

      -     ***

      -     *** seconds

      -     *** (measured in seconds)

      -     *** seconds

      -     *** minutes handled

      -     *** minutes handled (subject to the availability of data in ***
            system)

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                      -G1-
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<PAGE>
3. Incident Reports. All *** generated by COMPANY, will be *** using a *** to be
provided by EI. On an exception basis, EI may require COMPANY to *** types. Such
information may include, but not be limited to, *** description.

4. Business Reviews. COMPANY shall organize and present *** business reviews for
EI. The agenda and expectations will be based on input from EI. In general,
these meetings will include a *** At a minimum, COMPANY shall include:

***

EI REPORT OBLIGATIONS

EI will provide COMPANY with the following reports. Additional reports may be
requested by COMPANY and will be jointly developed by COMPANY and EI.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                      -G2-
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<PAGE>
                      EXHIBIT H - RULES FOR USE OF EI NAME

      COMPANY's use of EI's name pursuant to the provisions of Section 3(a) of
the Agreement is further conditioned upon the following restrictions:

      (1) RESTRICTED USE OF MARK. COMPANY is not entitled to use the name
"Expedia" on, without limitation, signage, letterhead, business cards, in
advertising, telephone directory listings, invoices or on any other materials
connected to COMPANY's business and business practices, except for those
materials designed and approved by EI. COMPANY is not entitled either by
implication or otherwise to any title in the EI trademarks, service marks, trade
names, logos or symbols. COMPANY agrees to comply with guidelines for use of the
name "Expedia" as may be prescribed by EI from time to time. COMPANY agrees not
to form a company, commercial organization, firm or legal entity with a name
incorporating as part of its name the word "Expedia" or any similar word and not
to apply for any registration of or to claim any rights in the word "Expedia" or
any similar word as a trade name, trademark or service mark.

      (2) QUALITY REQUIREMENTS. COMPANY agrees that use of EI's name for
answering incoming telephone calls from, making outbound callbacks to, and
providing travel documents to Expedia customers pursuant to providing Services,
as permitted under the Agreement will be at the same level of quality previously
established by and as prescribed from time to time by EI and will be at least
commensurate with industry standards.

      (3) RESERVATION OF RIGHTS. All rights not expressly granted are reserved
by EI.

      (4) NO PREJUDICE OF RIGHTS. COMPANY agrees not to take any action or fail
to take action which would prejudice the rights of EI in the name "Expedia" or
any other trademark, service mark, logo, trade name or symbol of Expedia, Inc.

      (5) PROTECTION OF TRADEMARKS, SERVICE MARKS, LOGOS AND TRADE NAMES.
COMPANY agrees to report to EI, as soon as possible after it comes to COMPANY's
notice, any suspected infringement or disparaging use of the "Expedia" trade
name or any trade name, trademark, service mark, logo, or symbol owned by EI.

      (6) MISUSE. This Agreement may be terminated immediately if COMPANY
misuses (including, but not limited to, infringement, disparagement and
dilution) the name Expedia or any other trademark, service mark, logo, trade
name or symbol of EI.

      (7) NO FURTHER CONVEYANCES. COMPANY shall not assign, transfer or
sublicense the rights granted in the Agreement or this Exhibit H (or any right
granted herein) in any manner, except as specifically provided in this
Agreement.

                                      -H1-
                                                            Expedia Confidential
<PAGE>
            EXHIBIT I - NON-DISCLOSURE AGREEMENT BETWEEN THE PARTIES

         [COPY OF EXISTING AGREEMENT TO BE ATTACHED TO FINAL AGREEMENT.]

                                      -I1-
                                                            Expedia Confidential
<PAGE>
                      EXHIBIT J - CERTIFICATE OF INSURANCE

[COMPANY TO PROVIDE CERTIFICATE OF INSURANCE TO BE ATTACHED TO FINAL AGREEMENT.]

                                                            Expedia Confidential
                                      -J1-
<PAGE>
               EXHIBIT K - EMPLOYEE NON-DISCLOSURE AGREEMENT FORM

                PROPRIETARY INFORMATION AND INVENTIONS AGREEMENT

      In consideration of my employment or continued employment by
PEOPLESUPPORT, INC. (the "Company"), and the compensation now and hereafter paid
to me, I hereby agree as follows:

      1. Recognition of Company's Rights; Nondisclosure. At all times during the
term of my employment and thereafter, I will hold in strictest confidence and
will not disclose, use, or publish any of the Company's Proprietary Information
(defined below), except as required in connection with my work for the Company,
or unless approved in writing by an officer of the Company. I hereby assign to
the Company any rights I may have or acquire in such Proprietary Information and
recognize that all Proprietary Information shall be the sole property of the
Company and its assigns and that the Company and its assigns shall be the sole
owner of all patent rights, copyrights, mask work rights, trade secret rights
and all other rights throughout the world (collectively, "Proprietary Rights")
in connection therewith. As used in this Agreement, the period of my employment
includes any time during which I may be retained by the Company as a consultant.

      The term "Proprietary Information" shall mean trade secrets, confidential
knowledge, data or any other proprietary information of the Company and each
subsidiary of the Company. By way of illustration but not limitation,
"Proprietary Information" includes (a) inventions, mask works, trade secrets,
ideas, processes, formulas, source and object codes, data, programs, other works
of authorship, know-how, improvements, discoveries, developments, designs and
techniques (hereinafter collectively referred to as "Inventions"); (b)
information regarding plans for research, development, new products, marketing
and selling, business plans, budgets and unpublished financial licenses, prices
and costs, suppliers and customers; and (c) information regarding the skills and
compensation of other employees of the Company, its subsidiaries and affiliates.

      2. Third Party Information. I understand that the Company has received and
in the future will receive from third parties confidential or proprietary
information ("Third Party Information") which the Company is required to keep
confidential and use only for certain limited purposes. During the term of my
employment and thereafter, I will hold Third Party Information in the strictest
confidence and will not disclose (to anyone other than Company personnel who
need to know such information in connection with their work for the Company) or
use, except in connection with my work for the Company, Third Party Information
unless authorized in writing by an officer of the Company.

      3. Assignment of Inventions.

      (a) I hereby assign to the Company all my right, title and interest in and
to any and all Inventions (and all Proprietary Rights with respect thereto)
whether or not patentable or registrable under copyright or similar statutes,
made or conceived or reduced to practice or learned by me, either alone or
jointly with others, during the period of my employment with the Company. I
recognize that this Agreement does not require assignment of any invention which
qualifies fully for protection under Section 2870 of the California Labor Code
(hereinafter "Section 2870"), which provides as follows:

                                      -K1-
                                                            Expedia Confidential
<PAGE>
                  (i) Any provision in an employment agreement which provides
            that an employee shall assign, or offer to assign, any of his or her
            rights in an invention to his or her employer shall not apply to an
            invention that the employee developed entirely on his or her own
            time without using the employer's equipment, supplies, facilities,
            or trade secret information except for those inventions that either:

                  (A) Relate at the time of conception or reduction to practice
            of the invention to the employer's business, or actual or
            demonstrably anticipated research or development of the employer.

                  (B) Result from any work performed by the employee for the
            employer.

                  (ii) To the extent a provision in an employment agreement
            purports to require an employee to assign an invention otherwise
            excluded from being required to be assigned under subdivision i.,
            the provision is against the public policy of this state and is
            unenforceable.

      (b) I also assign to or as directed by the Company all my right, title and
interest in and to any and all Inventions, full title to which is required to be
in the United States by a contract between the Company and the United States or
any of its agencies.

      (c) I acknowledge that all original works of authorship which are made by
me (solely or jointly with others) within the scope of my employment and which
are protectable by copyright are "works made for hire," as that term is defined
in the United States Copyright Act (17 U.S.C., Section 101). Inventions assigned
to or as directed by the Company by this paragraph 3 are hereinafter referred to
as "Company Inventions."

      4. Enforcement of Proprietary Rights. I will assist the Company in every
proper way to obtain and from time to time enforce United States and foreign
Proprietary Rights relating to Company Inventions in any and all countries. I
will execute, verify and deliver such documents and perform such other acts
(including appearances as a witness) as the Company may reasonably request for
use in applying for, obtaining, perfecting and enforcing such Proprietary Rights
and the assignment thereof. In addition, I will execute, verify and deliver
assignments of such Proprietary Rights to the Company or its designee. My
obligation to assist the Company with respect to Proprietary Rights will survive
the termination of my employment, but the Company will compensate me at a
reasonable rate after my termination for my time actually spent at the Company's
request on such assistance.

      If the Company is unable for any reason, after reasonable effort, to
secure my signature on any document as described in the preceding paragraph, I
hereby irrevocably designate and appoint the Company and its duly authorized
officers and agents as my agent and attorney in fact, to act on my behalf to
execute, verify and file any such documents and to do all other lawfully
permitted acts to further the purposes of the preceding paragraph, with the same
legal force and effect as if executed by me. I hereby waive and quitclaim to the
Company any and all claims which I now or may hereafter have for infringement of
any Proprietary Rights assigned hereunder to the Company.

      5. Obligation To Keep Company Informed. During my employment, I will
promptly disclose to the Company fully and in writing and will hold in trust for
the sole right and benefit of the Company any and all Inventions. After
termination of my employment, I will disclose all patent applications filed by
me within a year after termination of employment. At the time of each such
disclosure, I will advise the Company in writing of any Inventions that I
believe fully qualify for protection under Section 2870; and I will provide to
the Company in writing all evidence

                                      -K2-
                                                            Expedia Confidential
<PAGE>
necessary to substantiate that belief. I understand that the Company will keep
in confidence and will not disclose to third parties without my consent any
proprietary information disclosed in writing to the Company pursuant to this
Agreement relating to Inventions that qualify fully for protection under the
provisions of Section 2870.

      6. Prior Inventions. Any Inventions which I made prior to my employment
with the Company are excluded from the scope of this Agreement. To avoid any
uncertainty, I have set forth on Exhibit A a complete list of all Inventions
that I have, alone or jointly with others, conceived, developed or reduced to
practice prior to my employment with the Company, that I consider to be my
property or the property of third parties and that I wish to exclude from the
scope of this Agreement. If disclosure of any such Invention on Exhibit A would
cause me to violate any prior confidentiality agreement, I understand that I am
not to list such Inventions in Exhibit A but am to indicate on Exhibit A that
all Inventions have not been listed for that reason.

      7. Additional Activities. I agree that during my employment by the Company
I will not, without the Company's express written consent, engage in any
employment or business activity other than for the Company, and for the period
of my employment by the Company and for one year after the date of termination
of my employment by the Company I will not (i) induce any employee of the
Company to leave the employ of the Company or (ii) solicit the business of any
client or customer of the Company (other than on behalf of the Company).

      8. No Improper Use of Materials. During my employment by the Company I
will not improperly use or disclose any confidential information or trade
secrets, if any, of any former employer or any other person to whom I have an
obligation of confidentiality, and I will not bring onto the premises of the
Company any unpublished documents or any property belonging to any former
employer or any other person to whom I have an obligation of confidentiality
unless consented to in writing by that former employer or person.

      9. No Conflicting Obligation. I represent that my performance of all the
terms of this Agreement does not and will not breach any agreement to keep in
confidence information acquired by me in confidence or in trust prior to my
employment by the Company. I have not entered into, and I agree I will not enter
into, any agreement either written or oral in conflict herewith.

      10. Return of Company Documents. When I leave the employ of the Company, I
will deliver to the Company all drawings, notes, memoranda, specifications,
devices, formulas and documents, together with all copies thereof, and any other
material containing or disclosing any Company Inventions, Third Party
Information or Proprietary Information of the Company. I agree that any property
on the Company's premises and owned by the Company, including disks and other
storage media, filing cabinets or other work areas, is subject to inspection by
Company personnel at any time with or without notice. Prior to leaving, I will
cooperate with the Company in completing and signing the Company's termination
statement for technical and management personnel.

      11. Legal and Equitable Remedies. Because my services are personal and
unique and because I may have access to and become acquainted with the
Proprietary Information of the Company, the Company will have the right to
enforce any provision of this Agreement by injunction, specific performance or
other equitable relief, without prejudice to any other rights and remedies that
the Company may have for a breach of this Agreement.

      12. Notices. Any notices required or permitted hereunder shall be given to
the appropriate party at the address specified below or at such other address as
the party shall specify in writing. Such notice shall be deemed given

                                      -K3-
                                                            Expedia Confidential
<PAGE>
upon personal delivery to the appropriate address or if sent by certified or
registered mail, three days after the date of mailing, or if sent by nationally
recognized courier, one day after the date of delivery to such courier.

      13. General Provisions.

      13.1 Governing Law. This Agreement will be governed by and construed
according to the laws of the State of California.

      13.2 Entire Agreement. This Agreement sets forth the entire agreement and
understanding between the Company and me relating to the subject matter hereof
and supersedes all prior discussions between us. No modification of or amendment
to this Agreement or waiver of any rights under this Agreement will be effective
unless in writing signed by me and the Chief Executive Officer or General
Counsel of the Company.

      13.3 Severability. If one or more of the provisions in this Agreement are
deemed unenforceable by law, then the remaining provisions will continue in full
force and effect.

      13.4 Successors and Assigns. This Agreement will be binding upon my heirs,
executors, administrators and other legal representatives and will be for the
benefit of the Company, its successors and its assigns.

      13.5 Survival. The provisions of this Agreement shall survive the
termination of my employment and the assignment of this Agreement by the Company
to any successor in interest or other assignee.

      13.6 Employment. I agree and understand that nothing in this Agreement
shall confer any right with respect to continuation of employment by the
Company.

      13.7 Waiver. No waiver by the Company of any breach of this Agreement
shall be a waiver of any preceding or succeeding breach. No waiver by the
Company of any right under this Agreement shall be construed as a waiver of any
other right.

      This Agreement shall be effective as of the first day of my employment
with the Company, namely: ____________, 20__.

      I UNDERSTAND THAT THIS AGREEMENT AFFECTS MY RIGHTS TO INVENTIONS I MAKE
DURING MY EMPLOYMENT, AND RESTRICTS MY RIGHT TO DISCLOSE OR USE THE COMPANY'S
PROPRIETARY INFORMATION DURING OR SUBSEQUENT TO MY EMPLOYMENT.

                                      -K4-
                                                            Expedia Confidential
<PAGE>
      I HAVE READ THIS AGREEMENT CAREFULLY AND UNDERSTAND ITS TERMS. I HAVE
COMPLETELY FILLED OUT EXHIBIT A TO THIS AGREEMENT.

      Dated: _______________, 20__.

                                            ------------------------------------

                                            ------------------------------------

                                                      Print Name

                                  Address:
                                            ------------------------------------

                                            ------------------------------------

                                            ------------------------------------

ACCEPTED AND AGREED TO:

PEOPLESUPPORT, INC.

By
   --------------------------

                                      -K5-
                                                            Expedia Confidential
<PAGE>
                                    EXHIBIT A

PeopleSupport, Inc.
1575 Westwood Boulevard
Los Angeles, CA  90024

Ladies and Gentlemen:

      1. The following is a complete list of all inventions or improvements
relevant to the subject matter of my employment by PeopleSupport, Inc. (the
"Company") that have been made or conceived or first reduced to practice by me
alone or jointly with others prior to my engagement by the Company:

[ ]   No inventions or improvements.

[ ]   See below:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

[ ]   Due to confidentiality agreements with a prior employer, I cannot disclose
      certain inventions that would otherwise be included on the above-described
      list.

[ ]   Additional sheets attached.
<PAGE>
      2. I propose to bring to my employment the following devices, materials
and documents of a former employer or other person to whom I have an obligation
of confidentiality that are not generally available to the public, which
materials and documents may be used in my employment pursuant to the express
written authorization of my former employer or such other person (a copy of
which is attached hereto):

[ ]   No materials.

[ ]   See below:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

[ ]   Additional sheets attached.

      Dated: ______ __, 20__.

                                                       Very truly yours,

                                                --------------------------------
                                                              Name<PAGE>
                                                                    Exhibit 10.7

CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

MASTER SERVICES AGREEMENT

This MASTER SERVICES AGREEMENT (the "Agreement") is entered into effective
January 2, 2003 (the "Effective Date"), by and between the following Parties:

<TABLE>
<S>                                               <C>
PeopleSupport, Inc.                               EarthLink, Inc.
1100 Glendon Avenue, Suite 1250                   1375 Peachtree Street, Level A
Los Angeles, CA 90024                             Atlanta, GA 30909
Attention: Lance E. Rosenzweig, Chairman & CEO    Attention: Donald Berryman, Executive Vice
Telephone Number: 310-824-6022                    President
Fax Number: 310-824-6364                          Telephone Number: 404-748-6294
                                                  Fax Number: 404-892-7616
Hereinafter referred to as "PeopleSupport"
                                                  Hereinafter referred to as "Client"
</TABLE>

The Parties agree as follows:

1.    SERVICES

A.    DESCRIPTION. PeopleSupport will provide to Client the services set forth
      herein and in Exhibit A attached hereto ("Services") out of one or more of
      its contact centers. If and as specified in the Statement of Work ("SOW")
      attached hereto as Exhibit A, the Services will include the provision of
      equipment, software, telecommunication lines and other facilities,
      training and human support specified in the SOW. In order to detail,
      measure and evaluate benchmarks and obligations of the Parties under this
      Agreement, the Parties shall mutually establish commercially reasonable
      objectives of performance ("Performance Objectives"), attached or to be
      attached to the applicable SOW. In support of the Services, Client will
      provide the items specified as its responsibilities herein and in the SOW.

B.    ADDITIONAL SOWS AND CHANGE ORDERS. The Parties may mutually agree on
      additional SOWs, which will reference the terms and conditions of this
      Agreement and will become effective upon mutual execution thereof. During
      the performance of the Services, Client may request in writing, and
      PeopleSupport may agree, to make material changes in this Agreement, or in
      the Services, and/or to add services that are not described in a SOW. In
      addition, changes to the Services may be necessary due to changes in the
      Client's volume, pattern, or types of its services and/or products, and/or
      changes to the Client Provided Technology (defined in Section 4D). Such
      additional or materially changed services ("Additional Services") will be
      subject to a written, mutually agreed-upon change order to an SOW ("Change
      Order"). Upon the mutual execution of any such Change Order, the Services
      will be deemed to include such Additional Services. Unless and until the
      Parties mutually execute such Change Order, only the terms of this
      Agreement and the applicable SOW will apply.

2.    TERM AND TERMINATION

A. TERM AND TERMINATION. The initial term of this Agreement (the "Term") will
commence on the Effective Date and will extend for one year from the Effective
Date. The Agreement, including Exhibit A, will automatically renew for
successive one (1) year terms unless either Party provides written notice of its
intent not to renew at least ninety (90) days before the expiration of the
initial Term or any subsequent renewal Term, or unless terminated earlier as
otherwise provided herein or the applicable SOW. Either Party may terminate this
Agreement at any time, with or without cause, upon *** days written notice to
the other Party during the first *** days after the Effective Date of this
Agreement and upon *** days written notice to the other Party thereafter;
provided however, that if this Agreement is terminated pursuant to this
provision for any reason other than an uncured PeopleSupport Event of Default,
then Client shall pay to PeopleSupport an early termination charge ***

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                       1

PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
*** In no event shall the sum of a) and b) exceed a sum equal to *** per hour
per employee performing Services at the time notice is given for a period of
***. To the extent Client is required to pay for an employee's Services as part
of the early termination charge hereunder, then such employee will continue to
provide Service ***. The term of additional SOW(s) will be as set forth in such
SOW(s), provided that no SOW shall extend beyond the Term of this Agreement.

B.    EFFECT OF TERMINATION. Except as otherwise provided herein, in the event
      of any uncured Event of Default, as defined below in Section 8, the
      non-defaulting Party may, without waiving any other rights or remedies,
      terminate the affected SOW and/or this Agreement with no obligations
      (financial or otherwise) beyond the termination date. If the
      non-defaulting Party chooses to terminate only the affected SOW, then
      Sections 2(B)-(D) and 3(A) will only apply to the affected SOW.

C.    MINIMUM PAYMENTS. In the event that PeopleSupport terminates one or more
      SOWs due to Client's uncured Event of Default, as defined in Section 8,
      Client will not be relieved of its obligation to pay PeopleSupport the
      Minimum Monthly Fee payments or any other undisputed amounts due through
      the date PeopleSupport terminates this Agreement and/or the applicable
      SOW(s). At the expiration or termination of this Agreement, PeopleSupport
      shall promptly refund to Client any unearned Minimum Monthly Fee credits
      due as of the date of such expiration or termination; provided that
      PeopleSupport may first apply any such credits against outstanding and
      undisputed amounts, if any, owed by Client.

D.    SURVIVAL. Upon the expiration or termination of this Agreement or any SOW,
      all rights and obligations of the Parties under this Agreement or the
      affected SOW shall terminate, except the rights and obligations under
      Sections 6, 7, 9, 10, 11(B) and 11(E)-(O) herein shall survive the
      expiration or termination of this Agreement or the affected SOW. Upon any
      expiration or termination of this Agreement, Client shall (i) pay any
      outstanding earned amounts, subject to any applicable offset, and (ii)
      return any PeopleSupport Marks and other PeopleSupport material.
      PeopleSupport shall (A) refund any unearned Minimum Monthly Fees or any
      other unearned amounts paid by Client, (B) complete all Services due as of
      the termination date and (C) return any Client Provided Technology, Client
      Marks, Customer Information (as defined in Section 6(D)) or other Client
      materials. Upon any termination of an SOW and the continuation of the
      Agreement and/or any other SOW, Client shall pay any outstanding earned
      amounts only on the affected SOW, subject to any applicable offset, and
      PeopleSupport shall (1) refund any unearned Minimum Monthly Fees or any
      other unearned amounts paid by Client related to the affected SOW, (2)
      complete all Services due under the affected SOW as of the termination
      date and (3) return any Client Provided Technology, Client Marks, Customer
      Information (as defined in Section 6(D)) or other Client materials related
      to the affected SOW.

3.    PRICING AND PAYMENT

A.    PRICES AND INVOICING. Client agrees to pay PeopleSupport for the Services
      according to the prices set forth in the SOW attached hereto as Exhibit A.
      Client agrees to pre-pay to PeopleSupport the Minimum Monthly Fee, as
      specified in the SOW, on or before the first day of each calendar month
      ("Minimum Monthly Fee"), notwithstanding the volume of Services actually
      provided in a month. The Minimum Monthly Fee is not subject to any
      discounts. If the first or last month of the Term is a partial month, the
      Minimum Monthly Fee for such month may be prorated based on a thirty (30)
      day month. At the end of each calendar month, PeopleSupport will invoice
      Client for Services actually rendered in such month, reflecting a credit
      for the Minimum Monthly Fee pre-payment. In the event Client credits
      exceed the amount owed in any month during the Term, PeopleSupport shall
      apply these credits to the amount owed the following month. At the
      expiration or termination of this Agreement, PeopleSupport shall promptly
      refund to Client any Client credits due as of the date of such expiration
      or termination. All amounts payable, as set forth on each invoice, will be
      itemized by the applicable Service. Payments are due within thirty (30)
      days following receipt of invoice. PeopleSupport and Client agree to
      review and revise in good faith the pricing set forth in this Agreement no
      later than three (3) months from the Effective Date. In the event any
      amounts remain unpaid within forty-five days from the invoice date, any
      unpaid and undisputed amounts will accrue late charges at the lesser of
      the rate of one and one half percent (1.5%) per month or the highest rate
      allowed under New York law.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                       2

PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
B.    REIMBURSEMENT FOR REASONABLE EXPENSES. Subject to Client's prior written
      approval, Client will reimburse PeopleSupport for: a) all reasonable
      travel and related living expenses incurred by PeopleSupport related to
      the Services; b) if and as specified in Exhibit A, any telecommunications,
      installation, maintenance and recurring charges for equipment and
      facilities acquired for the provision of the Services to Client,
      reasonably incurred in conjunction with the Services, and c) any other
      reasonable expenses or charges authorized in writing by Client.

C.    ELECTRONIC INVOICING AND WIRE TRANSFER PAYMENT. Client acknowledges that
      invoices from PeopleSupport will be sent electronically to Client, and
      Client agrees to make all owed and undisputed payments to PeopleSupport
      via wire transfer. Payments of amounts due will be wired via the U.S.
      Federal Reserve System to:

         Comerica Bank - California
         11512 El Camino Real
         San Diego, California 92130
         Routing #: ***

         Client will include the following information:
         Beneficiary: PeopleSupport, Inc.
         Beneficiary Account Number: ***
         Special Instructions: EarthLink

D.    RIGHT TO OFFSET. Client may exercise a right of offset in the event of
      PeopleSupport's non-performance, breach of this Agreement or any SOW or
      failure to meet its Performance Objectives as set forth under this
      Agreement and/or the applicable SOW. In such event, Client shall have the
      right to set off any amounts that Client then owes or payment due to
      PeopleSupport, including, without limitation, any amounts subject to an
      indemnifiable claim that complies with the provisions of Section 10(b)
      with respect to such indemnifiable claim, against any payment due to
      PeopleSupport hereunder.

E.    TAXES. Each Party will be solely responsible for, and will pay, any use,
      excise, sales or privilege taxes, duties, value added taxes, fees,
      assessments or similar liabilities however denominated (collectively,
      "Taxes") which may now or hereafter be levied on the Services, software,
      equipment, materials or other property (tangible or intangible) provided
      under this Agreement, chargeable to or against it by any applicable
      government authority; provided that Client shall be solely responsible for
      Taxes arising from its use of the Services, and PeopleSupport shall be
      solely responsible for Taxes arising from the Services it provides
      hereunder.

4.    CLIENT OBLIGATIONS FOR INFORMATION AND TECHNOLOGY

      In order for PeopleSupport to provide the Services, Client agrees to
      provide the following to PeopleSupport, as and when reasonably requested
      by PeopleSupport in advance:

A.    VOLUME, PATTERN AND HANDLING FORECASTS. Client will provide volume,
      pattern and handling time forecasts for each touchpoint or channel of
      communication, such as voice or other media, specified in the applicable
      SOW. Other than the payment of applicable Minimum Monthly Fees or such
      other assured amounts as may be set forth in the applicable SOW, Client
      shall have no liability whatsoever to PeopleSupport if any of these
      forecasts prove to be inaccurate.

B.    FORECASTS FOR SPECIAL PROMOTIONS AND ADVERTISING. Client will provide
      notice of and forecasts related to all media promotions (including, but
      not limited to, radio, television, direct mail, Internet and other media)
      within a reasonable amount of time as set forth in the applicable SOW or
      no fewer than five weeks if not set forth in the applicable SOW, before
      the start of the promotion, so that PeopleSupport can make appropriate
      staffing or other adjustments and so that the Parties may agree on
      appropriate Change Order(s), if necessary.

C.    PRODUCT LITERATURE AND RELATED MATERIALS. Client will provide all
      information, sales and product literature (including updates and/or
      modifications), and if applicable, samples and any other materials related
      to Client's services and/or products, which are necessary for
      PeopleSupport to provide the Services. PeopleSupport may copy all such
      information, sales and product literature and other materials solely for
      purposes of providing Services. PeopleSupport acknowledges that these
      materials will be subject to the confidentiality and compliance terms set
      forth herein.

D.    CLIENT-PROVIDED TECHNOLOGY. If and as specified in Exhibit A, Client will
      provide any reasonably necessary hardware, software, telecommunication
      systems and similar materials (collectively, the "Client Provided
      Technology"), and the right to use such Client Provided Technology solely
      to perform the Services, including:

      i)    Any software and hardware specific to Client (as defined in Exhibit
            A), including legacy systems, terminal emulation and required
            applications not already part of PeopleSupport's infrastructure;

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                       3

PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
      ii)   Maintenance for the Client Provided Technology; and

      iii)  All training materials and any additional training reasonably
            required by PeopleSupport with respect to new or revised Client
            Provided Technology.

      Client will be responsible for the installation of the Client Provided
      Technology and for the maintenance and repair of, and any changes, updates
      and upgrades to the Client Provided Technology. Client agrees to provide
      to PeopleSupport copies of any licenses or other legal requirements
      applicable to the Client Provided Technology, and PeopleSupport agrees to
      comply with such licenses and other legal requirements. In the event it
      becomes necessary for Client to provide any additional Client Provided
      Technology, including increasing the scope of use of any licensed
      software, Client will obtain and provide to PeopleSupport such additional
      Client Provided Technology.

E.    INFORMATION NECESSARY FOR THE PERFORMANCE OF SERVICES. Each Party will
      respond promptly to all reasonable requests from the other Party for
      information necessary to perform its obligations under this Agreement,
      including any relevant new data and regular updates of changes to data
      previously provided. PeopleSupport shall be entitled to rely upon written
      information or instructions received from Client, including those sent
      electronically via email, and shall have no liability nor be responsible
      for any inaccuracies directly arising from such information or
      instructions.

5.    JOINT OBLIGATIONS OF THE PARTIES

A.    CONTACT PERSON. Each Party will designate a single point of contact with
      the authority to discuss and resolve day-to-day issues and the relations
      between the Parties relating to the Services, such as the provision of
      information, reports, and the Client Provided Technology. Such contact
      person may be changed upon written notice to the other Party.

B.    COMPLIANCE WITH LAW AND AGREEMENTS. Each of the Parties will perform its
      obligations, and not hinder the other Party's performance of its
      obligations, under this Agreement in compliance with all applicable laws,
      ordinances and regulations, and will obtain and maintain in full force and
      effect, any permits, licenses, consents, approvals and authorizations
      necessary for the performance of its obligations hereunder.

C.    FURTHER DOCUMENTS AND COOPERATION. Each Party will execute such other
      documents, and provide such cooperation as the other Party reasonably
      requests, in order to give full effect to the provisions related to this
      Agreement, including, but not limited to, the provisions of this Agreement
      related to the ownership of rights.

D.    TIMELINESS OF COMPLIANCE. Any material deadline adversely and directly
      affected by a Party's delay in the performance of its obligations will
      extend the time for performance by the other Party by an amount of time
      reasonably required to compensate for such delay, provided that the
      delaying Party first has an opportunity to cure promptly any adverse
      affect caused by its delay.

6.    OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

A.    PRE-EXISTING AND INDEPENDENTLY DEVELOPED WORKS. Each Party will retain all
      rights in any software, software development tools, ideas, concepts,
      know-how, methodologies, technologies, algorithms, processes, development
      tools, techniques or any other proprietary material or information which
      are based on trade secrets or proprietary information that it owned or
      developed prior to the Effective Date, or that it acquired or developed
      after the Effective Date without use or incorporation of the intellectual
      property of the other Party.

B.    CLIENT'S OWNERSHIP RIGHTS. Client will own all Client Provided Technology,
      Client specific deliverables and Customer Information (as defined below)
      provided and/or collected pursuant to the performance of Services. During
      the Term of this Agreement and/or the applicable SOW, Client grants to
      PeopleSupport a non-exclusive license and right to use such Client
      Provided Technology and Customer Information, solely for purposes of the
      performance of Services. PeopleSupport will deliver such Client-owned
      deliverables to Client at the earlier of: (i) Client's written request, or
      (ii) the end of the Term of this Agreement and/or the applicable SOW.

C.    PERMITTED USE OF MARKS. Each Party warrants and represents that it has
      full right, title and interest in and to all trade names, trademarks,
      service marks, symbols and other proprietary marks ("Marks") which it
      provides to the other Party, if any, for use related to the Services, and
      that any Marks provided by a Party will not infringe the marks of any
      third party. As necessary for the performance of the Services, the
      providing Party grants to the other Party the non-exclusive right to
      reasonably utilize the Marks in

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<PAGE>
      connection with the obligations of the Parties hereunder, including
      internally on signs or posters (e.g., to identify Client's part of a
      facility, if applicable) and in internal PeopleSupport newsletters,
      closed-circuit television and training, so long as any Party's use of the
      other Party's Marks is pre-approved in writing by the other Party. Each
      Party agrees to use the other Party's Marks only for the agreed-upon
      purposes. Upon reasonable request, the providing Party will provide to the
      receiving Party, camera and/or video ready art, and/or digital tiff, eps
      or bitmap files of the providing Party's Marks.

D.    CUSTOMER INFORMATION. As between Client and PeopleSupport, Customer
      Information (as defined below) that PeopleSupport receives with respect to
      the terms and conditions herein is and will remain the sole and exclusive
      property of Client. "Customer Information" is all data information
      pertaining to or identifiable to a Client customer, including, without
      limitation, (i) name, address, email address, passwords, personal
      information, personal preferences; demographic data; marketing data; sales
      data; billing data; or any other identification data; (ii) any information
      that reflects use of or interactions with a Client service such as its web
      sites, search paths, any profiles created or general usage data; or (iii)
      any data otherwise submitted during the course of using a Client service,
      including its web sites. "Client Customer" is any Client customer,
      prospect or subscriber or user of any Client service, including Client's
      web sites, email services or products. This Agreement will not be
      construed in any way as granting any rights in the Customer Information to
      PeopleSupport. PeopleSupport may receive or use Customer Information
      solely for the purposes contemplated by this Agreement, and if
      PeopleSupport learns or obtains any Customer Information, PeopleSupport
      shall treat such Customer Information as proprietary and confidential to
      Client, whether or not Client intentionally disclosed such Customer
      Information to PeopleSupport. Notwithstanding any other obligations of
      PeopleSupport herein, PeopleSupport shall comply with the terms and
      provisions of Client's policies, conditions and service agreements
      including, without limitation, Client's Privacy Policy, Acceptable Use
      Policy and Internet Service Agreement as set forth at www.earthlink.net
      and attached hereto as Exhibit B, and subject to change from time to time.
      Client agrees to provide PeopleSupport with written notice of any material
      changes to these documents and to allow for appropriate training and
      compliance, if necessary.

E.    INFORMATION OF OTHER CLIENTS. Client acknowledges that PeopleSupport
      provides services to other clients and may in the course of performing
      such services receive information to which Client shall have no right
      notwithstanding any other provisions in this Agreement to the contrary,
      provided that the information was not gathered or shared in contravention
      of any provisions of this Agreement.

7.    CONFIDENTIALITY

A.

      CONFIDENTIALITY. Each Party, including such Party's employees, agrees to
      keep confidential the other Party's confidential and proprietary
      information and not use it for any purpose other than to perform its
      obligations under this Agreement. Each Party agrees that the following
      will be deemed to have been received in confidence and will be used only
      for purposes of this Agreement: (i) all information communicated to it by
      the other and identified as confidential, whether before or as of the
      Effective Date, (ii) all information identified as confidential to which
      it has access in connection with the Services, whether before or as of the
      Effective Date, and (iii) the terms of this Agreement and the Parties'
      rights and obligations hereunder. Each Party agrees to use the same means
      as it uses to protect its own confidential information, but in no event
      less than commercially reasonable means, to prevent the disclosure and to
      protect the confidentiality thereof. No such information will be disclosed
      to third parties by the recipient Party without the prior written consent
      of the disclosing Party; provided, however, that each recipient Party may
      disclose confidential information to those of the recipient Party's
      attorneys, auditors, insurers, vendors and subcontractors who have a need
      to have access to such information in connection with their engagement,
      provided that such persons and entities will be bound by non-disclosure
      obligations equivalent to those set forth herein. A violation of this
      provision will constitute an Event of Default under this Agreement and/or
      the applicable SOW.

B.    EXCEPTIONS. Notwithstanding the other provisions of this Agreement,
      neither Party will be prevented from disclosing such information (i)
      which, at the time of disclosure, was in the public domain, (ii) which was
      lawfully disclosed on a non-confidential basis by a third party who is not
      bound by a confidentiality agreement with either Party, (iii) which is
      disclosed with the Parties' prior written approval, or (iv) in response to
      valid legal process, whether issued by a court or administrative or
      regulatory body. If confidential information is required to be disclosed
      pursuant to a requirement of a legal process, the Party required to
      disclose the confidential information, to the

                                       5
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extent possible, will provide the other Party with timely prior notice of such
requirement and will coordinate with such other Party, at such other Party's
expense, in an effort to limit the nature and scope of such required disclosure,
where appropriate. Upon the expiration or termination of this Agreement for any
reason, all such confidential information (and all copies thereof) owned by the
disclosing Party will be returned to the disclosing Party or will be destroyed.

8.    EVENTS OF DEFAULT

      Subject to any applicable notice and cure provisions, the following are
      "Events of Default" under this Agreement, and give rise to the remedies
      set forth herein:

A.    FAILURE TO PAY AMOUNTS WHEN DUE. Client's failure to pay undisputed
      amounts payable hereunder when due shall constitute an Event of Default.
      Client shall have fifteen (15) business days after receipt of written
      notice to cure any such payment default (the "Payment Cure Period").
      PeopleSupport reserves the right to cease the provision of Services if
      Client fails to cure such payment default after the end of the Payment
      Cure Period.

B.    FAILURE OF A PARTY TO PERFORM ITS MATERIAL OBLIGATIONS. A Party's failure
      to perform any material obligation under this Agreement, including any
      SOW, will constitute an Event of Default. In the event that a Party fails
      to remedy an Event of Default within thirty (30) days after receipt of
      written notice thereof, the non-defaulting Party may terminate the
      Agreement and/or the affected SOW, provided that, if such default cannot
      practicably be cured within such thirty 30-day period, then the
      non-defaulting Party may immediately terminate the Agreement and/or the
      affected SOW without penalty of any kind and may seek damages from the
      defaulting Party to cover any costs and expenses incurred as a result of
      such default.

C.    BANKRUPTCY AND SIMILAR PROCEEDINGS. The following are additional Events of
      Default, requiring no written notice or cure period:

      i)    The commencement of any involuntary proceeding in bankruptcy or
            insolvency under federal or state law or the appointment of a
            receiver or an assignee for the benefit of creditors for a
            substantial portion of a Party's assets which is not dismissed or
            terminated within sixty (60) days after its initiation; or

      ii)   The commencement of any voluntary proceeding in bankruptcy or
            insolvency under federal or state law, or the voluntary appointment
            of a receiver or an assignee for the benefit of creditors; or

      iii)  A Party ceases to do business in the normal course.

9.    LIMITED WARRANTY; DISCLAIMER; LIMITATION OF LIABILITY

A.    LIMITED WARRANTY. PeopleSupport agrees to perform the Services with a
      degree of care, skill and competence consistent with or exceeding
      customary industry standards, and in accordance with any and all
      Performance Objectives established by the Parties in any SOW. Subject to
      reasonable advance written notice to PeopleSupport, Client shall have the
      right, during normal business hours, to monitor, observe, review and
      inspect (to the extent directly related to Services) PeopleSupport's
      security program, facilities, resources, personnel performance, records,
      compliance with the terms and provisions herein and to meet with and
      interview all personnel responsible for Services in order to determine
      whether PeopleSupport has met its Performance Objectives and other
      obligations hereunder.

B.    DISCLAIMER OF OTHER WARRANTIES. EXCEPT AS EXPRESSLY STATED HEREIN,
      PEOPLESUPPORT DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER
      EXPRESS AND ANY IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
      WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY
      WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
      PEOPLESUPPORT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR
      ERROR FREE, OR COMPLETELY SECURE, DESPITE THE REASONABLE PRECAUTIONS SET
      FORTH IN THE APPLICABLE SOW.

C.    LIMITATION OF LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY
      SPECIAL, INDIRECT, EXEMPLARY, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
      DAMAGES ARISING UNDER OR RELATING TO THIS AGREEMENT IN ANY WAY, INCLUDING,
      BUT NOT LIMITED TO, LOSS OF DATA, EVEN IF A PARTY HAS BEEN ADVISED, KNOWS
      OR SHOULD KNOW OF THE POSSIBILITY OF THE FOREGOING, PROVIDED THAT THIS
      LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY CLAIMS OR DAMAGES RELATING
      TO EITHER PARTY'S INTENTIONAL BREACH OF THIS AGREEMENT OR TO ANY DAMAGES
      INCURRED BY A PARTY TO COVER ITS ACTUAL LOSSES

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<PAGE>
(EXCLUDING ANY SPECIAL, INDIRECT, EXEMPLARY, INCIDENTAL, PUNITIVE OR
CONSEQUENTIAL DAMAGES) AS A RESULT OF THE OTHER PARTY'S FAILURE TO PERFORM ITS
OBLIGATIONS HEREIN.

10.   INDEMNIFICATION

A.    MUTUAL INDEMNIFICATION FOR CERTAIN THIRD PARTY CLAIMS. Each Party
      ("Indemnifying Party") agrees to indemnify, defend and hold harmless the
      other Party, including its affiliates, and its and their respective
      shareholders, partners, members, directors, officers, attorneys,
      representatives, employees, and agents, and its and their successors and
      permitted assigns (collectively, "Indemnified Parties") from any and all
      third party suits and claims for losses and threatened losses, including
      any criminal, administrative, or investigative action or proceeding,
      arising from or in connection with, or based on allegations (i) arising
      out of or based on the Indemnifying Party's breach of the obligations
      under Article 5(B) (Compliance with Law); (ii) relating to the death or
      bodily injury of any person caused by the tortious conduct of the
      indemnifying Party; (iii) the damage, loss or destruction or any real or
      tangible personal property caused by the tortious conduct of the
      Indemnifying Party; or (vi) asserting the infringement of any patent,
      copyright, trademark, service mark, trade name, trade secret or similar
      proprietary rights regarding intellectual property (or license, access or
      use rights therein) provided by the Indemnifying Party to the Indemnified
      Party under this Agreement and/or the affected SOW.

B.    INDEMNIFICATION PROCEDURE. Each Party's obligation to indemnify the other
      Party pursuant to this provision will apply only to the extent that the
      Party seeking indemnification: (i) promptly after receipt of notice of the
      commencement or threatened commencement of any civil, criminal,
      administrative, or investigative action or proceeding involving a claim in
      respect of which any of the Indemnified Parties will seek indemnification,
      notifies the Indemnifying Party of such claim in writing; (ii) allows the
      Indemnifying Party to control, and fully cooperates with the Indemnifying
      Party in the defense of, any such claim; and (iii) does not enter into any
      settlement or compromise in respect of such claim without the Indemnifying
      Party's prior written consent, such consent not to be unreasonably
      withheld or delayed. Failure to so notify the Indemnifying Party of a
      claim will not relieve the Indemnifying Party of its obligations under
      this Agreement except to the extent that it can demonstrate that it was
      prejudiced by such failure.

11.   ADDITIONAL PROVISIONS

A.    INSURANCE. Prior to the commencement of Services to be performed hereunder
      and throughout the Term of this Agreement and any SOW, each of the Parties
      will procure and maintain commercially reasonable policies of liability
      and errors and omissions insurance, in such forms as are appropriate based
      on the nature of the Services and the respective obligations of the
      Parties. During the Term of this Agreement, each Party will maintain, at
      its sole expense, all appropriate insurance for its employees, including,
      required worker's compensation, disability, and unemployment insurance.

B.    NON-SOLICITATION OF EMPLOYEES. During the Term of this Agreement and for a
      period of twelve (12) months after the date of termination of this
      Agreement, neither Party will knowingly, directly or indirectly, solicit
      any of the other Party's employees who have worked in the provision of any
      of the Services unless mutually agreed upon in writing by the Parties. The
      use of general advertisements that do not target certain employees or
      groups will not be construed to violate this provision.

C.    RELATIONSHIP BETWEEN THE PARTIES. PeopleSupport is engaged hereunder
      solely in the capacity as an independent contractor. The Parties to this
      Agreement are independent Parties and nothing herein will be construed as
      creating an employment relationship between the Parties. Neither Party is
      an agent, representative, joint venturer nor partner of the other Party
      and neither Party will have any right, power or authority to enter into
      any agreement for or on behalf of, or incur any obligation or liability,
      or to otherwise bind, the other Party. The Agreement will not be
      interpreted or construed to create an association, agency, joint venture
      or partnership between the Parties or to impose any liability attributable
      to such a relationship upon either Party. At no time shall PeopleSupport
      represent to any third party, for any reason whatsoever, that the scope of
      its agency extends beyond the scope of this Agreement. Persons employed by
      a Party will be under the sole and exclusive direction and control of such
      Party and will not be considered employees of the other Party for any
      purpose.

D.    FORCE MAJEURE AND OTHER DELAYS. For purposes of this Agreement, "Force
      Majeure" will mean a cause outside of a Party's reasonable control
      including, without limitation, acts of God, acts of war, revolution,
      riots, civil commotion, acts of a public enemy, terrorism, embargo, acts
      of government in its sovereign capacity, work stoppages, strikes,
      lockouts, labor disputes, fire, earthquakes, floods or

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PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
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<PAGE>
other natural disasters. To the extent that a Party is unable to fulfill, in
whole or part, its obligations hereunder, where such inability arises by reason
of an event of Force Majeure, or in the event a Party is unable to perform its
obligations due to the failure of the other Party to perform its obligations,
such Party will be temporarily excused from fulfilling such obligations under
the Agreement and/or the applicable SOW until the earlier of (i) fourteen (14)
days from the inception of the Force Majeure event, (ii) the abatement of such
Force Majeure event or (iii) the other Party performs those obligations
necessary for performance by the Party which is unable to perform.

E.    GOVERNING LAW. This Agreement will be deemed accepted by PeopleSupport in,
      and governed by and construed in accordance with, the laws of the State of
      *** without giving effect to its conflicts of law provisions.

F.    ARBITRATION. Any disputes or claims arising out of or from this Agreement
      shall be finally settled by binding arbitration in ***, in accordance with
      the then-current rules and procedures of the American Arbitration
      Association. The arbitration shall be adjudicated by one (1) arbitrator
      mutually designated by the Parties or appointed by the American
      Arbitration Association if the parties fail to so designate an arbitrator.
      Judgment on the award rendered by the arbitrator may be entered in any
      court of competent jurisdiction. The Parties agree that, any provision of
      applicable law notwithstanding, they will not request, and the arbitrator
      shall have no authority to award punitive or exemplary damages against any
      Party. Without limiting the generality of this Section, any Party may seek
      temporary or preliminary injunctive relief in a court of competent
      jurisdiction, but any permanent injunctive relief shall be resolved by
      arbitration according to this Section. The arbitrator shall have the
      authority to issue injunctive relief, including a permanent or final
      injunction, and such orders may be confirmed as enforceable judgments in a
      court of competent jurisdiction.

G.    WAIVERS. Failure to enforce compliance with any term or condition of this
      Agreement will not constitute a waiver of such term or condition of this
      Agreement or the right to subsequently enforce such term or condition in
      the future.

H.    SEVERABILITY. In the event that any provision of this Agreement is held or
      construed to be invalid by any arbitrator or court having jurisdiction
      over disputes related to this Agreement, such provision will, if
      reasonable to do so, be restated to reflect as nearly as possible the
      original intentions of the Parties in accordance with applicable law or,
      if not reasonable to do so, be deemed to be excluded from this Agreement.
      In any event, all other provisions of this Agreement will remain in full
      force and effect

I.    ASSIGNMENT. PeopleSupport may not assign its rights or obligations under
      this Agreement without the prior written consent of Client. Client may
      assign its rights and obligations herein, provided the assignee agrees to
      perform Client's obligations hereunder in writing. Notwithstanding
      anything in this section to the contrary, either Party may assign or
      transfer this Agreement in connection with a merger or sale of all or
      substantially all of the assets of such Party.

J.    NOTICES. Except as specifically provided elsewhere in this Agreement, all
      notices required or permitted to be given by one Party to the other under
      this Agreement will be in writing and will be sufficient if made by: (i)
      personal delivery; (ii) a commercial or overnight delivery service with
      proof of delivery; (iii) registered or certified mail, postage prepaid,
      return receipt requested, to the Parties at the respective addresses set
      forth below or (iv) by facsimile transmission ("Fax") to the Parties at
      the respective addresses set forth herein, or to such other person or
      address as the Party to receive the notice has designated by notice to the
      other Party. Notices shall be deemed given upon receipt or refusal of
      delivery; or if sent by Fax, the date on which the Fax was sent, provided
      an original is received by the addressee by any commercial delivery
      service within two (2) business days of the Fax. All notices shall be sent
      to the Parties' addresses and representatives as stated on the first page
      of this Agreement, and if to PeopleSupport, a copy shall be sent to Peter
      Phan at the same address on the first page hereof or if sent by Fax, a
      copy shall be sent to Fax number: (310) 824-6355. If notice is sent to
      Client, a copy shall be sent to its Legal Department at the same address
      on the first page hereof or if sent by Fax, a copy shall be sent to the
      Legal Department Fax number: (404) 287-4905.

K.    REQUIRED FILINGS AND PUBLICITY. Neither Party will use publicly the other
      Party's name or refer to the other Party in any way in or with the media,
      including, but not limited to, in advertising, without the other Party's
      prior written consent; provided, however, that either Party may make
      disclosures or filings required to comply with applicable laws, including
      filings with

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                       8
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
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<PAGE>
regulatory agencies, such as the United States Securities and Exchange
Commission, or disclosures or filings required to comply with the rules of a
national securities exchange or automated quotations systems such as the
National Association of Securities Dealer's Automated Quotations (NASDAQ).

L.    PRESS RELEASE. Neither Party shall issue a press release related to this
      Agreement without obtaining the prior written approval of the other Party.

M.    ENTIRE AGREEMENT AND INTEGRATION. This Agreement, and the Exhibits and
      Attachments hereto constitute the entire agreement between the Parties
      with respect to the subject matter of this Agreement and supersede all
      prior agreements, discussions, proposals, representations or warranties,
      whether written or oral on this subject matter, including, but not limited
      to, the Letter of Intent dated as of August 30, 2002, the Amendment to the
      Letter of Intent dated as of October 18, 2002 and the Mutual
      Non-Disclosure Agreement dated as of August 22, 2002. This Agreement,
      including any SOWs, may not be modified except in writing signed by a duly
      authorized representative of the Parties. References to "this Agreement"
      shall be construed to include applicable SOWs, whether attached hereto as
      Exhibit A, or subsequently agreed upon by the Parties and referencing this
      Agreement.

N.    ATTORNEYS' FEES. The prevailing Party in any dispute arising under this
      Agreement will be entitled to recover from the non-prevailing Party all
      reasonable attorneys' fees and other reasonable expenses associated with
      the resolution of the dispute.

O.    INJUNCTIVE RELIEF. The Parties hereby agree and acknowledge that breach of
      this Agreement by one Party may cause irreparable harm to the other Party
      not adequately compensable by monetary damages and consent to a finding of
      irreparable harm and injunctive relief. In addition to other relief, it is
      agreed that temporary and permanent injunctive relief shall be available
      to the Parties to prevent any actual or threatened violation of such
      provisions as provided by law.

P.    COUNTERPARTS. This Agreement may be signed in multiple counterparts, each
      of which will be considered an original, and all of which will be
      considered one and the same document. This Agreement may be executed by
      facsimile signature.

ACCEPTED BY:                             ACCEPTED BY:

EarthLink, Inc. ("Client")               PeopleSupport, Inc.   ("PeopleSupport")

By: /s/                                  By: /s/
   ---------------------------              ------------------------------

Name: Donald Berryman                    Name: Lance Rosenzweig
     -------------------------                 ---------------------------

Title: EVP, Customer Support             Title: CEO
      ------------------------                 ---------------------------

Date: 1/6/03                             Date: 1/2/03
      ------------------------                 ---------------------------

                                       9
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
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<PAGE>
                                    EXHIBIT A

                            STATEMENT OF WORK NO. ___

                                       10

PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL

<PAGE>

CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

INTRODUCTION

This Statement of Work No. 1 (SOW) dated January 2, 2003 and attached as Exhibit
A to the Master Services Agreement dated January 2, 2003 describes the
outsourced contact center services to be performed by PeopleSupport for Client.
This SOW details the basis for all service and technical requirements supporting
the Services to be delivered by PeopleSupport to Client. This SOW supercedes all
prior functional and technical understandings, whether written or oral, between
PeopleSupport and Client regarding the matters addressed herein.

Client may elect in its sole discretion to contract other work to PeopleSupport
(e.g., customer service voice and email, chat services, etc.).

NATURE OF THE WORK

PeopleSupport will provide outsourced inbound email, chat and voice
communications handling for *** customer inquiries. PeopleSupport will utilize
the desktop systems and applications provided by Client and will receive and
process emails, chats and voice calls routed by the Client to PeopleSupport.
Client will provide PeopleSupport with the necessary access to its systems to
deliver the services. Client and PeopleSupport will cooperate and implement chat
support as soon as practicable during the first quarter of 2003 with a pilot
consisting of *** full time employees ("FTE").

CLIENT APPLICATIONS

PeopleSupport will utilize the following applications supplied by Client to
provide Services:

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         1 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

VOICE *** SUPPORT

Hours of Operation: 7 days a week, 8:00 A.M. to 6:00 P.M. CST

Languages Supported: English

***

Escalated Issues: Calls, which require skills currently not trained or deployed
at the PeopleSupport site, may be transferred to Client. ***

EMAIL

Hours of Operation: 24 hours / 7 days a week

Languages Supported: English

***

Escalated Issues: Email requests that cannot be handled by PeopleSupport due to
any training on the required skill set may be routed to Client for handling. ***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         2 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

CHAT

Specifics of the Chat service are to be determined.

FUNCTIONS TO BE SUPPORTED

PeopleSupport eRep(TM) personnel will handle inbound calls and emails from
customers requesting *** support. Customer Service emails and calls as well as
chat sessions for both *** Service may be defined in a future statement of work
if PeopleSupport performs satisfactorily and Client volumes require additional
outsourcing.

IMPLEMENTATION OF THE SOW

Client and PeopleSupport acknowledge the implementation of email support
commenced as of December 13, 2002. Client and PeopleSupport will work together
to implement voice support by January 13, 2003. Subject to SLAs being met,
PeopleSupport and Client will cooperate and jointly determine the time frame for
training and deploying up to a total of *** eRep(TM) personnel in support of
Client's inbound contact handling. Additional supervisory and support personnel
will also be deployed as required to effectively manage the workload and ensure
performance relative to the Client's Service Level Agreements (SLAs).

CLIENT RESPONSIBILITIES

Client will provide communication volume forecasts to PeopleSupport, conduct
train-the-trainer sessions with PeopleSupport personnel, provide eRep(TM)
training curricula specific to Client's services and products and provide access
to the necessary systems to deliver the Services defined in this SOW.
Additionally, Client will evaluate all PeopleSupport requests for changes,
including additional training and travel requests to support this SOW, and will
approve such requests in writing if deemed reasonable, appropriate and
necessary.

***

FORECASTING AND VOLUME ROUTING

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         3 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         4 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

PEOPLESUPPORT PERSONNEL

Client will provide PeopleSupport with a skill set profile of the personnel
required to handle Client contacts. PeopleSupport will employ personnel meeting
this profile. To the extent permitted by applicable law, PeopleSupport will
conduct any necessary background checks as required by Client and Client shall
pay for all third party costs arising from such checks. PeopleSupport will
notify the Client representative of the anticipated costs and if Client does not
promptly approve such expenses, then PeopleSupport shall not be required to
conduct such checks.

Client may require the removal of any individual customer service representative
assigned by PeopleSupport to the Client account at any time for good cause, it
being the intent of the Parties that good cause means gross misconduct,
abusiveness to Client customers and being unintelligible to Client customers.
PeopleSupport will comply with the Client's request immediately unless the
Client provides written approval for an extended timeframe for removal.

TRAINING

*** If travel is required to attend the workshop, Client will approve reasonable
travel expenses submitted in advance. ***

All training for new hire personnel to staff the project at start-up will be
paid at the rates detailed below for eRep(TM) training. ***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         5 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

*** Client shall pay for training of new hires to replace individual customer
service representatives removed at the request of Client without good cause.

PeopleSupport will submit training estimated headcount and training timelines
for Client's prior written approval. Client will not be responsible for
non-authorized personnel who have been trained by PeopleSupport but have not
been approved for addition by Client.

Other than the ***, Client does not commit to a specific headcount total and
will not approve additional headcount for training if PeopleSupport's
performance falls below the SLAs established below.

DESKTOP APPLICATIONS PROVISIONING

Client will provide limited, permissions-based access to Client systems for
authorized PeopleSupport personnel to utilize solely for contact management.
PeopleSupport is not responsible for meeting agreed upon performance objectives
and service levels for any day with respect to the affected program in which
PeopleSupport is unable to access Client provided systems, applications or
materials for an aggregate of 60 minutes or more for such program.

APPROVAL PROCESS

Client and PeopleSupport must mutually approve the following items in advance
and in writing.

CHANGE MANAGEMENT

Both parties agree that all changes to the SOW or to operational processes or
procedures shall be in the form of a written Change Order. All change orders
must be mutually approved in advance through the Change Order process prior to
implementation.

TRAINING

*** Client acknowledges that training and invoices for work approved by Client
prior to the date hereof will survive the execution of the Master Services
Agreement.

TRAVEL

Client must approve any billable or reimbursable travel by PeopleSupport
personnel in advance. Client acknowledges that approved travel expenses incurred
prior to date hereof will survive the execution of the Master Services
Agreement.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         6 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

SECURITY

CLIENT SECURITY REQUIREMENTS

***

DEFINE/IMPLEMENT REPORTING PROCESS

Client will define all reports required to support effective performance
monitoring and measurement of PeopleSupport's work. Client anticipates that
standard PeopleSupport reports will be sufficient but requests that
PeopleSupport provide a listing of standard reports within *** of the execution
of the SOW. Any customized reporting required will be completed *** for report
development.

-  *** SUPPORT

   Client will provide all required *** reports since all applications and
   systems generating reports are being managed and maintained by Client.

   PeopleSupport's Operation Management (Supervisors and Operations Managers)
   will require access to *** reports on a daily basis to manage and monitor
   their staff performance and service levels. Client will provide sufficient
   access to generate and/or view reports on a real-time basis from the ***.

   PeopleSupport will require a *** data feed from *** via a pre-approved,
   scheduled batch query *** to PeopleSupport. PeopleSupport will receive this
   file *** and insert it into its analytics data warehouse to create reports
   and analytical solutions for Client and PeopleSupport's Operation Management
   for maximum effectiveness in meeting service levels and efficiency goals.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         7 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

-  *** SUPPORT

   PeopleSupport will provide Client with a *** a secure web site containing the
   Intellicenter Analytics portal. Client may access all of its reports for its
   account through the Intellicenter.

   Information available on the *** will be maintained on the Portal for the
   following periods of time: *** of Daily Reports; *** of Weekly Reports; and
   *** Reports. Client will keep and store such reports for future reference.
   For a period of *** from the creation date of contact, PeopleSupport will
   keep ***.

-  LOGIN/SET-UP TURN AROUND TIME

   Client shall promptly provide PeopleSupport with all required logins with
   respect to all necessary Client provided systems and application to enable
   timely performance of Services.

QUALITY ASSURANCE

Client will provide PeopleSupport with its templates to measure and report
contact handling quality. Client anticipates that PeopleSupport will utilize the
templates to provide Services by PeopleSupport personnel and to identify areas
for improvement and will participate in calibrations sessions as deemed
necessary to ensure consistent and accurate Services delivery. Client will
monitor PeopleSupport-handled contacts and these monitors or audits will be
utilized to calculate PeopleSupport's Quality Assurance metric. The frequency of
monitoring will initially be *** week and will be reduced to *** upon Client
approval.

For *** audits, Client will provide PeopleSupport with limited access to ***
systems solely to review PeopleSupport *** transcripts.

PROVIDE ESCALATION SUPPORT

Client's personnel and resources will be available to support escalated issues
identified by PeopleSupport in accordance with mutually agreed upon escalation
process provided by Client. Client and PeopleSupport will review and work
together to mutually agree to Escalation Support procedures no later than 10
days after the execution of this SOW.

CUSTOMER CONTACT ISSUES

The process will be determined by Client in a Change Order.

TECHNOLOGY SUPPORT FOR EARTHLINK SYSTEMS

Client and PeopleSupport will review and work together to mutually agree to ***
systems no later than *** after the execution of this SOW.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         8 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

PEOPLESUPPORT RESPONSIBILITIES

CAPACITY PLANNING

Based upon the *** provided by Client and subject to the *** provisions herein,
PeopleSupport will provide sufficient capacity to handle the locked-in forecasts
that are generated *** by Client. Client will be responsible for timely delivery
of any additional voice and data capacity required between PeopleSupport data
center and Client in anticipation of any volume increases.

VOLUME DELIVERY/ACCEPTANCE

PeopleSupport will use commercially reasonable efforts to ensure that its
systems are operational and capable of receiving Client locked-in volumes. In
the event of a systems failure at PeopleSupport or an event at PeopleSupport
that causes a sustained failure *** of Client communications systems or
applications, *** for personnel who may be idle during this outage. *** will
not be waived when PeopleSupport causes the failure, except to the extent caused
by a Force Majuere event. PeopleSupport will not be responsible for missed ***
as a result of failures, problems or delays associated with Client provided
communication lines, technology and applications.

PeopleSupport will implement the *** into its operating environment and will
charge Client for ***. Additionally, PeopleSupport will make commercially
reasonable effort to maintain the correct operation of its site and of its
site's participation in Client's overall *** to the extent within the reasonable
control of PeopleSupport.

TRAINING DELIVERY

PeopleSupport will train its eRep(TM) personnel utilizing the curricula,
training materials, and systems provided by Client. Initial training of *** for
new hire personnel followed by *** of on-the-job incubation is required. ***

DESKTOP REQUIREMENTS

PeopleSupport will provide the eRep Windows desktop hardware required to access
and deliver Client applications.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                         9 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

APPROVAL REQUEST PROCESS

PeopleSupport may request compensation for additional training, compensation for
travel related expenses, or changes to the SOW, but such expenses or changes
must be approved in advance by Client through a mutually executed Change Order.

REPORT GENERATION

PeopleSupport will generate its standard reports and will deliver these reports
as documented in its standard report description. Additional reports as required
by Client will be developed and provided on the frequency identified by the
Client upon a mutually agreed upon Change Order.

MANAGE ESCALATION PROCESS

PeopleSupport will manage the escalation of *** to ensure that internally
escalated contacts are not counted as multiple communications and that
escalations to the Client organization are driven by an inability to handle the
request due to a lack of PeopleSupport skill or processes not supported by
PeopleSupport.

PeopleSupport may not route contacts to the Client to eliminate volumes and
improve SLA performance.

TECHNOLOGY

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                        10 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                        11 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

TIMELINE AND RESOURCES

PeopleSupport and Client must update the timeline and provide required resources
to meet the timeline. Client agrees to:

   -  Make appropriate Client personnel available to PeopleSupport on a timely
      basis, including a single point of contact with authority to discuss and
      resolve day-to-day issues, to assist in completing deliverables and for
      coordinating additional resources and sign-off as required.

   -  Client will assign a technical resource to the project to oversee the
      connectivity, application access and voice/data network integration
      projects.

SOW PERFORMANCE OBJECTIVES/SERVICE LEVEL AGREEMENTS

QUALITY ASSURANCE

PeopleSupport's Quality Assurance staff will monitor PeopleSupport personnel to
ensure that calls or emails are handled per the templates provided by Client.
However, performance data relative to PeopleSupport's Performance Objectives
will be generated by *** personnel who monitor PeopleSupport handled
contacts.

STANDARDS FOR CONTACT HANDLING

*** should be handled within the following ***:

         ***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                        12 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

         -  *** handled within *** of the receipt of the email in
            PeopleSupport's queue

***. Assuming that the Client provided templates and information is accurate,
PeopleSupport personnel should achieve an average of *** on all emails handled
by eReps who have had at *** working on the particular program.

*** should be handled per the following *** standards:

         ***

PeopleSupport personnel should achieve *** no *** to be determined *** handled
by *** who have had *** working on the particular program.

PeopleSupport and Client jointly agree to establish certain
occupancy/utilization targets as necessary within the first thirty days of the
implementation of voice call handling.

CUSTOMER SATISFACTION

Client will measure customer satisfaction on specific *** and will provide
PeopleSupport with monthly results. If PeopleSupport's customer satisfaction
levels fall below the Client's or other vendor's customer satisfaction ratings
by ***, Client will require immediate correction. *** do not improve to the ***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                        13 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***. Continued failure to perform will constitute a breach of contract and will
result in termination of the Master Services Agreement and the SOW.

SOW PRICING

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                        14 OF 15
<PAGE>
                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
             EARTHLINK EMAIL AND VOICE SUPPORT SERVICES *** PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

================================================================================
EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
CONFIDENTIAL                        15 OF 15
<PAGE>
                                    EXHIBIT B

   CLIENT'S CURRENT PRIVACY POLICY, ACCEPTABLE USE POLICY AND INTERNET SERVICE
                 AGREEMENT, SUBJECT TO CHANGE FROM TIME TO TIME

PRIVACY POLICY

Your privacy is very important to us. We want to make your experience on the
Internet as enjoyable and rewarding as possible, and we want you to use the
Internet's vast array of information, tools, and opportunities with complete
confidence.

We have created this Privacy Policy to demonstrate our firm commitment to
privacy and security. This Privacy Policy describes how EarthLink collects
information from all end users of EarthLink's Internet services (the "Services")
-- those who access some of our Services but do not have accounts ("Visitors")
as well as those who pay a monthly service fee to subscribe to the Service
("Members") -- what we do with the information we collect, and the choices
Visitors and Members have concerning the collection and use of such information.
EarthLink requests that you read this Privacy Policy carefully.

PERSONAL INFORMATION EARTHLINK COLLECTS AND HOW IT IS USED

INTRODUCTION

EarthLink collects information in different ways from Visitors and Members who
access the various parts of our Services and the network of Web sites accessible
through our Service. We use this information primarily to provide a customized
experience as you use our Services and, generally, do not share this information
with third parties. However, we may disclose personal information collected if
we have received your permission beforehand or in very special circumstances,
such as when we believe that such disclosure is required by law or other special
cases described below.

REGISTRATION

Members are asked to provide certain personal information when they sign up for
our Services including name, address, telephone number, billing information
(such as a credit card number), and the type of personal computer being used to
access the Services. The personal information collected from Members during the
registration process is used to manage each Member's account (such as for
billing purposes). This information is not shared with third parties, unless
specifically stated otherwise or in special circumstances. However, in instances
where EarthLink and a partner jointly promote the Services, EarthLink may
provide the partner certain personal information, such as the name, address, and
username of persons who subscribed to the Services as a result of the joint
promotion for the sole purpose of allowing us and the partner to assess the
results of the promotion. In this instance, personal information may not be used
by the partner for any other purpose. EarthLink may also generate nonidentifying
and aggregate profiles from personal information Members provide during
registration (such as the total number, but not the names, of Members). As
explained in more detail below, we may use this aggregated and nonidentifying
information to sell advertisements that appear on the Services.

EARTHLINK PARTNERS AND SPONSORS

Some EarthLink products and services are offered to Visitors and Members in
conjunction with a non-affiliated partner. For example, we outsource the
provision of stock quotes and operation of your stock portfolio (accessible
through your PERSONAL START PAGE) to a third-party vendor. To provide Visitors
and Members some of these products and services, the partner may need to collect
and maintain personal information. In these instances, you will be notified
before any such data is collected or transferred and may decide not to use that
particular service or feature. Additionally, many EarthLink Members have
cobranded PERSONAL START PAGES that are cosponsored by nonaffiliated partners.
EarthLink will share nonidentifying and aggregate information (except as
described above), but not personal information, with such partners in order to
administer the cobranded products or services offered.

ONLINE SHOPPING

At some Web sites, you can purchase products and services or register to receive
materials, such as a catalog or new product and service updates. In many cases,
you may be asked to provide contact information, such as your name, address,

                                       11
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
email address, phone number, and credit/debit card information. If you complete
an order for someone else, such as an online gift order sent directly to a
recipient, you may be asked to provide information about the recipient, such as
the recipient's name, address, and phone number. EarthLink has no control over
the third parties' use of any personal information you provide when placing such
an order. Please exercise care when doing so.

If you order products directly from EarthLink, such as through the "EarthLink
Store," we will use the personal information you provide only to process that
order. We do not share this information with outside parties except to the
extent necessary to complete that order.

ONLINE ADVERTISEMENTS

EarthLink displays our online advertisements. We share aggregated and
nonidentifying information about our Visitors and Members collected through the
registration process as well as through online surveys and promotions with these
advertisers. Additionally, in some instances, we use this aggregated and
nonidentifying information to deliver tailored advertisements. For instance, an
advertiser tells us the audience they want to reach (for example, males between
25 and 55 years of age) and provides us an advertisement tailored to the
audience. Based upon the aggregated and nonidentifying information we have
collected, we may then display the advertisement to the intended audience.
EarthLink does not share personal information about its Visitors or Members with
these advertisers.

We use DoubleClick and other third-party advertising companies to serve ads when
you visit our Web site. These companies may use information (not including your
name, address, email address or telephone number) about your visits to this and
other Web sites in order to provide advertisements on this site and other sites
about goods and services that may be of interest to you. If you would like more
information about this practice and to know your choices about not having this
information used by these companies, please click here:
http://www.networkadvertising.org/optout_nonppii.asp

RESPONSES TO EMAIL INQUIRIES

When Visitors or Members send email inquiries to EarthLink, the return email
address is used to answer the email inquiry we receive. EarthLink does not use
the return email address for any other purpose and does not share the return
email address with any third party.

VOLUNTARY CUSTOMER SURVEYS

We may periodically conduct both business and individual customer surveys. We
encourage our customers to participate in these surveys because they provide us
with important information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information and responses
will remain strictly confidential, even if the survey is conducted by a third
party. Participation in our customer surveys is voluntary.

We take the information we receive from individuals responding to our Customer
Surveys and combine (or aggregate) it with the responses of other EarthLink
customers to create broader, generic responses to the survey questions (such as
gender, age, residence, hobbies, education, employment, industry sector, or
other demographic information). We then use the aggregated information to
improve the quality of our services to you, and to develop new services and
products. This aggregated, non-personally identifying information may be shared
with third parties.

SPECIAL CASES

It is EarthLink's policy not to use or share the personal information about
Visitors of Members in ways unrelated to the ones described above without also
providing you an opportunity to opt out or otherwise prohibit such unrelated
uses. However, EarthLink may disclose personal information about Visitors or
Members, or information regarding your use of the Services or Web sites
accessible through our Services, for any reason if, in our sole discretion, we
believe that it is reasonable to do so, including: to satisfy laws, such as the
Electronic Communications Privacy Act, regulations, or governmental or legal
requests for such information; to disclose information that is necessary to
identify, contact, or bring legal action against someone who may be violating
our Acceptable Use Policy or other user policies; to operate the Services
properly; or to protect EarthLink and our Members.

                                       12
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
"COOKIES" AND HOW EARTHLINK USES THEM

A "cookie" is a small data file that can be placed on your hard drive when you
visit certain Web sites. EarthLink may use cookies to collect, store, and
sometimes track information for statistical purposes to improve the products and
services we provide and to manage our telecommunications networks. If you are a
Member and have created your own PERSONAL START PAGE, we will use a cookie to
save your settings and to provide customizable and personalized services. These
cookies do not enable third parties to access any of your customer information.
Additionally, be aware that if you visit non-EarthLink web sites where you are
prompted to log in or that are customizable, you may be required to accept
cookies.

Advertisers and partners may also use their own cookies. We do not control use
of these cookies and expressly disclaim responsibility for information collected
through them.

EARTHLINK'S COMMITMENT TO CHILDREN'S PRIVACY

Protecting children's privacy is especially important to us. It is our policy to
comply with the Children's Online Privacy Protection Act of 1998 and all other
applicable laws.

We have Web pages designed especially for our younger users. While we make every
effort to ensure that these Web sites are fun and age-appropriate for our
younger audience, we believe that there is no substitute for proper parental
supervision. For further information about tips, tools, age-appropriate or
kid-friendly Web sites and how to report online trouble, please visit
www.getnetwise.org.

Finally, EarthLink recommends that children ask a parent for permission before
sending personal information to EarthLink, or to anyone else online.

PUBLIC FORUMS

Please remember that any information you may disclose in our Member Directory,
or other public areas of our Web sites or the Internet, becomes public
information. You should exercise caution when deciding to disclose personal
information in these public areas.

EARTHLINK'S COMMITMENT TO DATA SECURITY

Services and Web sites we sponsor have security measures in place to protect the
loss, misuse, and alteration of the information under our control. While we make
every effort to ensure the integrity and security of our network and systems, we
cannot guarantee that our security measures will prevent third-party "hackers"
from illegally obtaining this information.

HOW TO ACCESS OR MODIFY YOUR INFORMATION

EarthLink offers Members the opportunity to access or modify information
provided during registration. To access or modify such information, visit
http://help.earthlink.net/billing or contact our Customer Service Department at
800.890.6356.

WHERE TO DIRECT QUESTIONS ABOUT EARTHLINK'S PRIVACY POLICY

If you have any questions about this Privacy Policy or the practices described
herein, you may contact:

Customer Service
EarthLink, Inc.
1375 Peachtree Street, N.W.
Level A
Atlanta, Georgia 30309
service@mindspring.net, or
privacypolicy@corp.earthlink.net

REVISIONS TO THIS POLICY

EarthLink reserves the right to revise, amend, or modify this policy, our
Internet Service Agreement and our other policies and agreements at any time and
in any manner. Notice of any revision, amendment, or modification will be posted
in accordance with the Internet Service Agreement.

                                       13
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
Rev. 1/07/2002

EARTHLINK(TM) ACCEPTABLE USE POLICY

1.    INTRODUCTION

            EarthLink's Acceptable Use Policy ("AUP") is intended to help
            enhance the use of the Internet by preventing unacceptable use. All
            users of EarthLink's Internet services (the "Services")-those who
            access some of our Services but do not have accounts ("Visitors"),
            as well as those who pay a monthly service fee to subscribe to the
            Services ("Members")-must comply with this AUP. We support the free
            flow of information and ideas over the Internet and do not actively
            monitor use of the Services under normal circumstances. Similarly,
            we do not exercise editorial control over the content of any Web
            site, electronic mail transmission, news group, or other material
            created or accessible over or through the Services, except for
            certain proprietary websites. However, in accordance with our
            Internet Service Agreement, we may remove any materials that, in our
            sole discretion, may be illegal, may subject us to liability, or
            which may violate this AUP. EarthLink may cooperate with legal
            authorities and/or third parties in the investigation of any
            suspected or alleged crime or civil wrong. Your violation of this
            AUP may result in the suspension or termination of either your
            access to the Services and/or your EarthLink account or other
            actions as detailed in Section 3. This AUP should be read in
            conjunction with our Internet Service Agreement and other policies.

2.    VIOLATIONS OF EARTHLINK'S ACCEPTABLE USE POLICY

            The following constitute violations of this AUP:

            a.Illegal use. Using the Services to transmit any material (by
            email, uploading, posting, or otherwise) that, intentionally or
            unintentionally, violates any applicable local, state, national or
            international law, or any rules or regulations promulgated
            thereunder.

            b.Harm to minors. Using the Services to harm, or attempt to harm,
            minors in any way.

            c.Threats. Using the Services to transmit any material (by email,
            uploading, posting, or otherwise) that threatens or encourages
            bodily harm or destruction of property.

            d.Harassment. Using the Services to transmit any material (by email,
            uploading, posting, or otherwise) that harasses another.

            e.Fraudulent activity. Using the Services to make fraudulent offers
            to sell or buy products, items, or services or to advance any type
            of financial scam such as "pyramid schemes," "Ponzi schemes," and
            "chain letters."

            f.Forgery or impersonation. Adding, removing or modifying
            identifying network header information in an effort to deceive or
            mislead is prohibited. Attempting to impersonate any person by using
            forged headers or other identifying information is prohibited. The
            use of anonymous remailers or nicknames does not constitute
            impersonation. Using deliberately misleading headers ("munging"
            headers) in news postings in order to avoid spam email address
            collectors is allowed.

                                       14
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
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<PAGE>
            g.Unsolicited commercial email/Unsolicited bulk email. Using the
            Services to transmit any unsolicited commercial email or unsolicited
            bulk email. Activities that have the effect of facilitating
            unsolicited commercial email or unsolicited bulk email whether or
            not that email is commercial in nature, are prohibited.

            h.Unauthorized access. Using the Services to access, or to attempt
            to access, the accounts of others, or to penetrate, or attempt to
            penetrate, security measures of EarthLink's or another entity's
            computer software or hardware, electronic communications system, or
            telecommunications system, whether or not the intrusion results in
            the corruption or loss of data.

            i.Copyright or trademark infringement. Using the Services to
            transmit any material (by email, uploading, posting, or otherwise)
            that infringes any copyright, trademark, patent, trade secret, or
            other proprietary rights of any third party, including, but not
            limited to, the unauthorized copying of copyrighted material, the
            digitization and distribution of photographs from magazines, books,
            or other copyrighted sources, and the unauthorized transmittal of
            copyrighted software. EarthLink is registered under the Digital
            Millennium Copyright Act of 1998.

            j.Collection of personal data. Using the Services to collect, or
            attempt to collect, personal information about third parties without
            their knowledge or consent.

            k.Reselling the services. Reselling the Services without EarthLink's
            authorization.

            l.Network disruptions and unfriendly activity. Using the Services
            for any activity which adversely affects the ability of other people
            or systems to use EarthLink Services or the Internet. This includes
            "denial of service" (DoS) attacks against another network host or
            individual user. Interference with or disruption of other network
            users, network services or network equipment is prohibited. It is
            the Member's responsibility to ensure that their network is
            configured in a secure manner. A Member may not, through action or
            inaction, allow others to use their network for illegal or
            inappropriate actions. A Member may not permit their network,
            through action or inaction, to be configured in such a way that
            gives a third party the capability to use their network in an
            illegal or inappropriate manner.

            m.News. EarthLink Members should use their best judgment when
            posting to any newsgroup. Many groups have charters, published
            guidelines, FAQs, or "community standards" describing what is and is
            not considered appropriate. Usenet can be a valuable resource if
            used properly. The continued posting of off-topic articles is
            prohibited. Commercial advertisements are off-topic in most
            newsgroups, especially regional groups not specifically named for
            such. The presence of such articles in a group is not indicative of
            the group's "intended" use. Please familiarize yourself with basic
            Usenet netiquette before posting to a newsgroup.

            EarthLink considers "multiposting" to 10 or more groups within a two
            week sliding window to be excessive. EarthLink servers currently
            limit the number of allowable "cross-posts" to 9.

            EarthLink Members may not cancel messages other than their own
            messages. A Member may cancel posts forged in that Member's name. We
            may cancel any postings which violate this AUP.

            n. Long Connections and Multiple Logins. Using a personal account
            for high volume or commercial use is prohibited. The Services are
            intended for periodic, active use of email, newsgroups, file
            transfers, Internet chat, games, and browsing the World Wide Web.
            Members may stay connected so long as they are actively using that
            connection for the above purposes. Members may not use the Services
            on a standby or inactive basis in order to maintain a connection.
            Pinging is expressly prohibited. Accordingly, EarthLink maintains
            the right to terminate any member's connection following any
            extended period of inactivity as determined by EarthLink.

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            o. Exceeding Web Site Size and Traffic Limitations: All EarthLink
            Members receive free webspace for use with their EarthLink Internet
            access account. Each member's free webspace is allocated a certain
            amount of traffic per month (traffic is calculated on a formula
            multiplying the number of hits that your site receives by the size
            of your files). If a site exceeds its maximum monthly allotment of
            traffic, the site will become unavailable until the beginning of the
            next calendar month. A site that exceeds the EarthLink Member's
            maximum allotment in size will also become unavailable.
            Unavailability includes but may not be limited to the inability to
            access the site publicly or to publish to or modify the site's
            contents via certain Web creation tools. More information about
            appropriate use of the free member webspace appears under Free
            Webspace Community Guidelines.

3.REPORTING VIOLATIONS OF EARTHLINK'S AUP

            EarthLink requests that anyone who believes that there is a
            violation of this AUP direct the information to Director-Abuse
            Department, at: abuse@earthlink.net.

            If available, please provide the following information:

                  -     The IP address used to commit the alleged violation

                  -     The date and time of the alleged violation, including
                        the time zone or offset from GMT

                  -     Evidence of the alleged violation

            Email with full header information provides all of the above, as do
            syslog files. Other situations will require different methods of
            providing the above information.

            EarthLink may take any one or more of the following actions in
            response to complaints:

                  -     issue warnings: written or verbal

                  -     suspend the Member's newsgroup posting privileges

                  -     suspend the Member's account

                  -     terminate the Member's account

                  -     bill the Member for administrative costs and/or
                        reactivation charges

                  -     bring legal action to enjoin violations and/or to
                        collect damages, if any, caused by violations.

4. REVISIONS TO THIS ACCEPTABLE USE POLICY

            EarthLink reserves the right to revise, amend, or modify this AUP,
            our Internet Service Agreement and our other policies and agreements
            at any time and in any manner. Notice of any revision, amendment, or
            modification will be posted in accordance with the Internet Service

Rev. 06/27/2001

EARTHLINK(TM) INTERNET SERVICE AGREEMENT

READ THIS INTERNET SERVICE AGREEMENT CAREFULLY BEFORE USING OUR INTERNET
SERVICES.

1. INTRODUCTION.

EarthLink, Inc. ("EarthLink") provides its Internet services, as they may exist
from time to time

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("Services"), to users who pay a monthly service fee to subscribe to the
Services ("Members") as well as to those who access some of our Services but do
not have accounts ("Visitors"). By establishing an account or using the
Services, you agree to be bound by this Agreement and to use the Services in
compliance with this Agreement, our Acceptable Use Policy and other policies.

If you do not agree to the terms and conditions of this Agreement, including any
future revisions, you may not use the Services and if you are a current Member,
you must terminate your use of the Services under Section 10.

2. SUBSCRIPTION REQUIREMENTS.

Members must be at least 18 years old. Local access dial-up numbers may not be
available in all areas. You are solely responsible for determining if use of a
particular dial-up number will cause you to incur long-distance, toll, or other
charges. EarthLink is not responsible for any long-distance, toll or other
telecommunications charges you incur. Toll-free (800 #), international, and
simultaneous login access costs are extra. Current prices for EarthLink's
Services are posted throughout our website at http://www.earthlink.net. These
rates may also be obtained by calling (800) 395-8425. EarthLink reserves the
right to change prices and institute new fees at any time upon 30 days prior
notice.

3. PAYMENT OBLIGATIONS OF A MEMBER.

      (a)   Members must (i) provide EarthLink with accurate and complete
            billing information including legal name, address, telephone number,
            and credit card/billing information, and (ii) report to EarthLink
            all changes to this information within thirty (30) days of the
            change. Members are responsible for any charges to their account.

      (b)   Members having questions regarding charges to an account, should
            contact EarthLink's Customer Service Department at (800) 890-6356.
            All charges are considered valid unless disputed in writing within
            thirty (30) days of the billing date. Adjustments will not be made
            for charges that are more than 30 days old.

      (c)   Charges are billed to Members' credit cards or debit cards, as
            applicable, each month for the basic service and any additional
            usage or services. EarthLink is not responsible for any charges or
            expenses (e.g. for overdrawn accounts, exceeding credit card limits,
            etc.) resulting from charges billed by EarthLink.

      (d)   If paying by check, payments are due within 25 days after the month
            in which the charges are incurred.

      (e)   If you pay for Services through a prepayment plan, automatic billing
            described above shall only apply to the charges not paid for through
            the prepayment plan.

      (f)   If you purchase Services through a reseller who in turns pays
            EarthLink, the reseller must pay all amounts owing for your account.
            If the reseller fails to pay EarthLink any amounts due -- whether or
            not you have paid the reseller -- your account will be subject to
            suspension or cancellation until you or the reseller has paid all
            amounts due.

      (g)   Delinquent accounts may be suspended or canceled at EarthLink's sole

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            discretion; however, charges will continue to accrue until the
            account is canceled. EarthLink may bill an additional charge to
            reinstate a suspended account.

      (h)   EarthLink-MindSpring bills for simultaneous logins on an account.
            This means that multiple users dialing into the same account, at the
            same time will incur additional charges. All usage plans are billed
            at one dollar per hour for the length of time all sessions overlap.
            The simultaneous usage charges are in addition to any other charges
            in effect for your account. Please note that you are responsible for
            recognizing when more than one person is logged in at the same time.

      (i)   EarthLink may charge for taxes and other applicable fees.

4. MEMBER'S ACCOUNT, PASSWORD, AND SECURITY.

Upon registration, Members receive a username, password, and account
designation. You and members of your household or business, if you have
purchased a business account, are the only authorized users of your EarthLink
account and must comply with this Agreement. You must keep your password
confidential so that no one else may access the Services through your account.
You must notify EarthLink immediately upon discovering any unauthorized use of
your account.

Using a personal account for high volume or commercial use (e.g., revenue
generation, advertising, etc.) is prohibited. Email accounts exceeding the
Member's allotted email space may, at EarthLink's discretion, be transferred to
a compressed temporary file or storage. EarthLink may delete the temporary file
from the server 60 days after notifying you. Any free Web site exceeding the
amount of space allotted to such Member may be suspended until the Member
reduces the disk space usage to the amount of space allotted or less or
purchases additional megabytes. Any free Web site exceeding the traffic limits
for such Member will be billed for excess traffic. You may establish a
commercial or high-volume account by calling (800) 395-8425.

Members agree not to use any automatic method to avoid inactivity disconnect or
to otherwise maintain a connection unless actively using it. Members agree not
to provide any public information services over a dial-up connection.

EarthLink may change its POP numbers at any time. EarthLink reserves the right
to direct Members to use certain numbers to access the Service or to restrict
use of specific access numbers. Usernames, passwords and email addresses are
EarthLink's property and EarthLink may alter or replace them at any time.

5. MONITORING THE SERVICES.

EarthLink has no obligation to monitor the Services, but may do so and disclose
information regarding use of the Services for any reason if EarthLink, in its
sole discretion, believes that it is reasonable to do so, including to: satisfy
laws, regulations, or governmental or legal requests; operate the Services
properly; or protect itself and its Members. Please see our Privacy Policy.
EarthLink may immediately remove your material or information from EarthLink's
servers, in whole or in part, which EarthLink, in its sole and absolute
discretion, determines to infringe another's property rights or to violate our
Acceptable Use Policy.

6. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.

EXCEPT FOR CERTAIN PRODUCTS AND SERVICES SPECIFICALLY IDENTIFIED AS BEING
OFFERED BY EARTHLINK, EARTHLINK DOES NOT CONTROL ANY MATERIALS, INFORMATION,
PRODUCTS, OR SERVICES ON THE INTERNET. THE INTERNET CONTAINS UNEDITED MATERIALS,
SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. EARTHLINK HAS NO
CONTROL OVER AND ACCEPTS NO RESPONSIBILITY FOR SUCH MATERIALS. YOU ASSUME FULL
RESPONSIBILITY AND RISK FOR USE OF THE SERVICES AND THE INTERNET AND ARE SOLELY
RESPONSIBLE FOR EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL
SERVICES, PRODUCTS, AND OTHER INFORMATION, AND THE QUALITY AND MERCHANTABILITY
OF ALL MERCHANDISE PROVIDED THROUGH THE SERVICE OR THE INTERNET.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EARTHLINK DOES
NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR

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FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EARTHLINK MAKES NO EXPRESS
WARRANTIES AND WAIVES ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE REGARDING ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED
THROUGH EARTHLINK OR THE INTERNET GENERALLY. NO ADVICE OR INFORMATION GIVEN BY
EARTHLINK OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. EARTHLINK AND ITS
EMPLOYEES ARE NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY
FROM YOUR USE OF THE SERVICES OR THE INTERNET INCLUDING ANY INDIRECT,
INCIDENTAL, EXEMPLARY, MULTIPLE, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. IN
ANY EVENT, EARTHLINK'S CUMULATIVE LIABILITY TO ANY MEMBER FOR ANY AND ALL CLAIMS
RELATING TO THE USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE
FEES PAID DURING A ONE YEAR PERIOD.

7. SOFTWARE LICENSE.

EarthLink grants to each Member a limited, nonexclusive, nontransferable and
nonassignable license to install and use the EarthLink access software
(including software from third-party vendors that EarthLink distributes; in
object code format), its associated documentation, and any updates thereto
("Licensed Programs") in order to access and utilize the Services. Each Member
agrees to use the Licensed Programs solely in conjunction with the Services and
for no other purpose. EarthLink may modify the Licensed Programs at any time,
for any reason, and without providing notice of such modification to a Member.

The Licensed Programs constitute confidential and proprietary information of
EarthLink and EarthLink's licensors and embody trade secrets and intellectual
property protected under United States copyright laws, other laws, and
international treaty provisions. All right, title, and interest in and to the
Licensed Program, including associated intellectual property rights, are and
shall remain with EarthLink and EarthLink's licensors. Member shall not
translate, decompile, reverse engineer, distribute, remarket, or otherwise
dispose of the Licensed Programs or any part thereof.

You may not download, use, or otherwise export or re-export the Licensed
Programs or any underlying information or technology except in full compliance
with all United States and other applicable laws and regulations. By installing
or downloading the Software, you represent and warrant that you are not located
in, under the control of or a national or resident of any country on the U.S.
Treasury Department's list of Specially Designated Nationals or the U.S.
Commerce Department's Table of Deny Orders. Contractor/manufacturer is
EarthLink, Inc., 1375 Peachtree Street, N.W., Level A, Atlanta, Georgia 30309.

8. WEB SITE USAGE.

Our site on the World Wide Web with its home pages in the domain
"earthlink.com", "earthlink.net", "mindspring.com", "mindspring.net" or any
other site operated by EarthLink (the "Web site") is a complimentary information
service offered by EarthLink at no charge to users. We may provide links on the
Web site to other Web sites which are not under our control. In general, any Web
site which has an address (or URL) which does not contain "earthlink.com",
"earthlink.net", "mindspring.com" or "mindspring.net" is such a Web site. These
links are provided for convenience only and are not intended as an endorsement
by EarthLink of the organization or individual operating the Web site or a
warranty of any type regarding the Web site or the information on the Web site.

You may provide a hypertext link to our Web site on another Web site, provided
that: (a) the link must be clearly marked "EarthLink", (b) the link must "point"
to the URL "http://www.earthlink.com" or "http://www.earthlink.net" and not to
any other pages within the Web site, (c) the appearance, position and other
aspects of the link may not be such as to damage or dilute the goodwill
associated with our name and trademark(s), (d) the appearance, position and
other aspects of the link may not create the false appearance that an entity is
associated with or sponsored by EarthLink , (e) the link, when activated by a
user, must display this Web site full-screen and not within a "frame" on the
linked Web site, and (f) EarthLink may, in its sole discretion, revoke consent
to link to our website at any time. All other hypertext links to the Web site
must be approved in writing by EarthLink.

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Some portions of the Web site are made available for the free exchange of ideas
by participants and are not regularly monitored nor moderated by EarthLink.
EarthLink assumes no responsibility and makes no warranty that it will undertake
to screen or remove such material. You agree to hold EarthLink harmless from all
claims based upon the materials posted by others. Also, in exchange for availing
yourself of the opportunity to upload or provide information to this site and
any associated chat rooms or discussion areas, you will indemnify EarthLink from
any claims made by third parties regarding the material that you provide.
Personal information posted by you to the Web site is posted at your own risk.
EarthLink will have no liability arising from use of that information . You
shall not use the Web site to distribute or publish any advertising of goods or
services, solicitations for funds, or other commercial messages. You agree that
you will not post, upload or otherwise introduce a virus or other harmful code
onto the Web site.

Your posting of material on the Web site or providing material to EarthLink to
use on the Web site will be deemed to be a grant by you to EarthLink of a
license to the material to include the material on the Web site and to
reproduce, publish, distribute, perform, display, and transmit the material and
to prepare derivative works as may be reasonably necessary to do so, and you
waive all rights of attribution and integrity with respect to the material.

9. TERM OF AGREEMENT.

Continued use of the Services constitutes acceptance of this Agreement and any
future versions. If you are dissatisfied with the Services or any related terms,
conditions, rules, policies, guidelines, or practices, your sole and exclusive
remedy is to discontinue using the Services and, if you are a Member, to
terminate your account.

10. TERMINATION.

You may terminate your account at any time and for any reason by providing
notice of intent to terminate to EarthLink by:

      -     registered or certified mail, return receipt requested addressed to
            EarthLink Inc., 1375 Peachtree St. Level A, Atlanta, GA 30309; or

      -     telephone calls directed to Accounts-Customer Service at (800)
            719-4660, option #2.

Email termination of your basic Internet access account will not be accepted. To
terminate DSL service, you must call (888) 829-8466. To terminate Web Hosting
and/or Business Services, you must call (800) 237-0148. Your termination will
only be complete upon your receipt of a cancellation confirmation number from
EarthLink. Charges to your account will stop accruing the day EarthLink provides
you with a cancellation confirmation number. Based on your billing cycle,
charges accrued prior to your termination may apply after you receive a
cancellation confirmation. Email cancellation requests will not be accepted. If
your account included space on EarthLink's servers, anything stored on this
space will be deleted upon termination.

Without prior notice, EarthLink may terminate this Agreement, your password,
your account, or your use of the Services, for any reason, including, without
limitation, if EarthLink, in its sole discretion, believes you have violated
this Agreement, our Acceptable Use Policy, or any of the applicable user
policies, or if you fail to pay any charges when due. EarthLink may provide
termination notice to you by: email addressed to your email account or by US
Mail or courier service to the address you provided for the Services. All
notices to you shall be deemed effective on the first (1st) calendar day
following the date of electronic mailing or on the fourth (4th) calendar day
following the date of first-class mailing or deposit with a commercial courier
service. Sections 3, 4, 6, and 11 of this Agreement shall survive termination of
this Agreement.

11. JURISDICTION.

Under California Civil Code Section 1789.3, subscribers who are residents of
California are entitled to the following specific consumer rights information:
the Complaint Assistance Unit of the Division of Consumer Services of the
Department of Consumer Affairs may be contacted in writing at 1020 N. Street,
#501, Sacramento, CA 95814 or by telephone at 1-916-445-1254. This Agreement is
governed by Georgia law without regard to conflict of law provisions. Any
controversy or claim arising out of or relating to this agreement, or the breach
thereof, shall be

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settled by arbitration, and administered by the American Arbitration Association
under its Commercial Arbitration Rules. Any such arbitration will be governed by
Georgia law and will be held in Atlanta, Georgia. The arbitrator will be an
expert in the field of Internet services. The arbitrator,s award shall be final
and binding and judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof. There shall be no class action
arbitration pursuant to this agreement.

12. MISCELLANEOUS.

This Agreement, the Acceptable Use Policy, the Privacy Policy, and EarthLink's
other user policies posted on EarthLink's Web site constitute the entire
agreement between you and EarthLink with respect to your use of the Services.

EarthLink may revise, amend, or modify this Agreement, the Acceptable Use Policy
and any other user policies and agreements, at any time and in any manner.
Notice of any revision, amendment, or modification will be posted on EarthLink's
Web site (http://www.earthlink.net) and/or on Member's start pages and/or by
email and/or in our various publications and mailings to Members.

Version 1.2
Effective 12/10/2002

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