Document:

EX-10.1.3

 Exhibit 10.1.3 
 THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***] 
 International In-Flight Connectivity Services Agreement

 between 
 Delta Air Lines, Inc. 
 and 

Gogo LLC 

 TABLE OF CONTENTS 

 

							
	1.	  	DEFINITIONS	  	 	3	  
			
	2.	  	OVERVIEW OF RELATIONSHIP	  	 	6	  
			
	3.	  	EQUIPMENT	  	 	8	  
			
	4.	  	DESIGN CHANGES	  	 	11	  
			
	5.	  	SERVICES	  	 	12	  
			
	6.	  	DELTA OBLIGATIONS	  	 	16	  
			
	7.	  	MARKETING AND WEB USAGE	  	 	16	  
			
	8.	  	PROJECT ADMINISTRATION	  	 	17	  
			
	9.	  	FEES	  	 	19	  
			
	10.	  	WARRANTY	  	 	21	  
			
	11.	  	TERM AND TERMINATION	  	 	23	  
			
	12.	  	INTELLECTUAL PROPERTY RIGHTS	  	 	25	  
			
	13.	  	CONFIDENTIALITY	  	 	26	  
			
	14.	  	INDEMNITY	  	 	28	  
			
	15.	  	INSURANCE	  	 	31	  
			
	16.	  	LIMITATION OF LIABILITY	  	 	33	  
			
	17.	  	EXCUSABLE DELAYS	  	 	33	  
			
	18.	  	GENERAL	  	 	34	  

 This International In-Flight Connectivity Services Agreement (including the Exhibits hereto, the
“Agreement”) is made effective as of March 20, 2013 (the “Effective Date”), between Delta Air Lines, Inc., a Delaware corporation with its principal place of business at 1030 Delta Boulevard, Atlanta, GA
30354-1989 (“Delta”), and Gogo LLC, a Delaware limited liability company with offices located at 1250 N. Arlington Heights Road, Suite 500, Itasca IL 60143 (“Gogo”). 

WHEREAS, the parties desire to formally set forth herein the terms and conditions for the installation of certain equipment and
provision of services related to Gogo’s Connectivity Services (as defined below). 
 NOW, THEREFORE, in
consideration of the foregoing and the mutual covenants and promises herein set forth, the parties hereby agree as follows: 
  

	1.	DEFINITIONS 

 In
addition to those terms defined in the body of this Agreement, the definitions below shall apply to the following terms: 
  

	 	1.1	“A/C” means commercial passenger aircraft owned or leased by Delta. 

 

	 	1.2	“Affiliate” means any individual, corporation, partnership, association, or business that, directly or indirectly through intermediaries, controls, is
controlled by or is under common control with a party. Control shall exist whenever the relevant entity holds an ownership, voting or similar interest (including any right or option to obtain such an interest) representing at least 50% of the total
interests then outstanding of the other entity. 

  

	 	1.3	“Baseline Revenue” means, [***]. 

  

	 	1.4	“Base Retail Price” means, [***]. 

  

	 	1.5	“Certification” means such certification as is required by the FAA to fly commercial aircraft retrofitted with the Equipment and Software to provide
the Connectivity Services, including without limitation STCs and PMA. 

  

	 	1.6	“Components” means all materials, parts and components included in the Equipment. 

 

	 	1.7	“Connectivity Revenue” means [***]. 

  

	 	1.8	“Connectivity Services” means the WiFi Services and any other Services that the parties agree to be Connectivity Services. 

 

	 	1.9	“Current Country” means those countries over which Retrofit A/C fly en-route on Current Routes. 

 

	 	1.10	“Current Routes” means the anticipated flight routes provided by Delta to Gogo as of the Effective Date and shown on Exhibit C-2.

  

	 	1.11	“Deinstallation” means removal of the Equipment from an A/C and restoration of the A/C to its condition prior to installation of the Equipment,
ordinary wear and tear excepted, and, if requested by Delta, shall include removing all cables and ancillary materials related to the Equipment. 

  

	 	1.12	“Delta Portal” means the combination of the web pages and graphical user interface, excluding the Gogo Access Section, which shall be developed by
Delta and function as a point of access for Users on and after the Portal Transition Date. 

  
 Page 3

	 	1.13	“Delta Technology” means the Delta Portal (excluding the Gogo Access Section), Delta’s proprietary business and technical information concerning
A/C and Delta’s operations, and any derivatives thereof. 

  

	 	1.14	“Domestic Agreement” has the meaning set forth in Section 7.4. 

 

	 	1.15	“Equipment” means the equipment and Software described in this Agreement and set forth in Exhibit A (together with accompanying Documentation
(per Section 3.4.1), materials and supplies necessary for the operation thereof) purchased by Delta that must be installed on the A/C for the provision of the Connectivity Services. 

 

	 	1.16	“Excess Revenue” means, [***]. 

  

	 	1.17	“Excusable Delay” has the meaning set forth in Section 17.1. 

 

	 	1.18	“FAA” means the United States Federal Aviation Administration and any successor agency. 

 

	 	1.19	“FCC” means the United States Federal Communications Commission and any successor agency. 

 

	 	1.20	“Fleet Type” means an aircraft manufacturer/model type. 

  

	 	1.21	“Flight Segment” means the single portion of flight by an A/C between takeoff and landing. 

 

	 	1.22	“Gogo Access Section” means, with respect to the Delta Portal, (i) the location on the Splash Page through which Users access the Connectivity
Services, (ii) the web page(s) through which Users purchase Connectivity Services and (iii) any other Portal webpages accessed by Users following links from the purchase web page, as well as any associated graphical user interfaces, all to
be developed by Gogo. 

  

	 	1.23	“Gogo Portal” means the combination of the web pages and graphical user interface, which shall be developed by Gogo and function as a point of access
for Users prior to the Portal Transition Date. 

  

	 	1.24	“Gogo Technology” means the Gogo Portal, Gogo Access Section, Gogo’s proprietary business and technical information concerning the Equipment,
Software and Connectivity Services, and the process used in the manufacture of Equipment, and any derivatives thereof. 

  

	 	1.25	“Initial International Fleet” means the International A/C listed on Exhibit C-1. 

 

	 	1.26	“Installable Additional International A/C” has the meaning set forth in Section 2.3. 

 

	 	1.27	“Installation Credit” has the meaning set forth in Section 5.2.1.4. 

 

	 	1.28	“Installation Formation” has the meaning set forth in Section 5.2.1.3. 

 

	 	1.29	“Installation Reimbursement” has the meaning set forth in Section 5.2.1.4. 

 

	 	1.30	“Installation Schedule” has the meaning set forth in Section 2.2. 

 

	 	1.31	“Installation Test Plan” has the meaning set forth in Section 3.6. 

  
 Page 4

	 	1.32	“International” means regularly scheduled for service to and/or from airports outside the United States (for purposes of this definition, Alaska and
Hawaii are considered outside the United States). 

  

	 	1.33	“Launch” means two (2) weeks following receipt of PMA for the Equipment associated with the first Prototype A/C under this Agreement.

  

	 	1.34	“Liquidated Damages” means, collectively, the following forms of liquidated damages which may be assessed against Gogo if Gogo fails to meet certain
obligations under this Agreement (each of which is hereinafter defined): [***]. 

  

	 	1.35	“Load Factor” means the number of seats occupied by passengers on a Retrofit A/C during a particular flight divided by the total number of available
passenger seats on the Retrofit A/C, to be reported to Gogo by flight number, city-pair Flight Segments and date. 

  

	 	1.36	“PMA” means Part Manufacturer Approval provided by the FAA. 

 

	 	1.37	“Portal” means the Delta Portal and/or the Gogo Portal as the context requires. 

 

	 	1.38	“Portal Revenue” means [***]. 

  

	 	1.39	“Portal Usage” means a User’s use of the WiFi Services prior to clicking on the link on the Delta Portal to login to a Gogo account.

  

	 	1.40	“Program” means the design, integration, installation, Certification, and on-going maintenance and support associated with Revenue Launch and the
provision of the Connectivity Services on board the Retrofit A/C. 

  

	 	1.41	“Production A/C” means each Retrofit A/C that is not a Prototype A/C. 

 

	 	1.42	“Prototype A/C” means the first A/C of each Fleet Type on which the Equipment is installed and which is used to obtain the STC for the Connectivity
Services. 

  

	 	1.43	“Prototype Credit” has the meaning set forth in Section 5.2.2. 

 

	 	1.44	“Regulatory Approvals” means any regulatory approvals or permits of any national, federal, state, local or international governmental agency or
authority (including without limitation any required Certifications and any amendments or supplements thereto, any other FAA approvals or licensing requirements, any FCC approvals or licensing requirements, any requirements of applicable
experimental licenses or permits (or renewals thereof) and applicable tariffs, if any, when issued) that are required for installation, operation, maintenance, modification or Deinstallation of the Equipment and performance of the Services.

  

	 	1.45	“Regulatory Damages” has the meaning set forth in Section 5.7. 

 

	 	1.46	“Removal” or “A/C Removal” means the sale, lease return, transfer or other similar removal of a Retrofit A/C from Delta’s
operating International fleet, and specifically excludes any break from service for seasonal or temporary purposes or for storage, maintenance, repair or overhaul. 

 

	 	1.47	“Retrofit A/C” means one or more A/C equipped with the Equipment and enabled for Connectivity Services pursuant to this Agreement.

  

	 	1.48	“Revenue Launch” means the date on which Gogo first charges Users fees in connection with their use of Connectivity Services on a Retrofit A/C.

  
 Page 5

	 	1.49	“Service Levels” means the Service Levels set forth in Exhibit B. 

 

	 	1.50	“Services” means the Connectivity Services and any other services to be provided by Gogo pursuant to this Agreement, including without limitation,
services pertaining to maintenance, support, engineering, installation and Deinstallation of the Equipment, and training in connection thereto. 

  

	 	1.51	“Shipset” or “shipset” means all Equipment and Software required to implement and activate the System on one Retrofit A/C, as such
Equipment and Software are listed in Exhibit A. 

  

	 	1.52	“Software” means any operating or application software contained within the Equipment as listed in Exhibit A, any other software provided by
Gogo to Delta under this Agreement, and any enhancements, modifications, updates, upgrades, fixes, workarounds, releases or other changes thereto provided or to be provided by Gogo under this Agreement. The term “Software” shall include
its Documentation. 

  

	 	1.53	“SOW” means a written document, signed by the parties, that describes services to be performed by Gogo under this Agreement and contains other terms
and conditions agreed by the parties with respect to the services described therein. 

  

	 	1.54	“Specifications” has the meaning set forth in Section 3.3. 

 

	 	1.55	“Splash Page” means the first web page of the Portal that a User will see when the User connects to the Connectivity Services on a Retrofit A/C, which
will be branded with Gogo Marks and Delta Marks as agreed. 

  

	 	1.56	“Sponsorship” means an arrangement in which a third party pays a negotiated amount to Delta or Gogo, as applicable, and in consideration of such
payment Gogo offers free or discounted Connectivity Service to passengers on one or more Retrofit A/C and advertises such service as being sponsored by the third party. 

 

	 	1.57	“Sponsorship Revenue” means the amount paid by a third party to Delta or Gogo (after deducting commissions paid to third parties), as applicable, in
connection with a Sponsorship. 

  

	 	1.58	“STC” has the meaning set forth in Section 2.3. 

  

	 	1.59	“System” means the group of independent but interrelated software and hardware (including A/C interfaces) that are networked together to provide the
Connectivity Services to Users on board the Retrofit A/C and includes satellite and ground equipment and software operated by Gogo or its suppliers. 

  

	 	1.60	“Take Rate” means, for each Flight Segment, the result obtained by [***]. 

 

	 	1.61	“Trigger Date” means, for a Fleet Type, [***]. 

  

	 	1.62	“User” means an individual passenger who uses an electronic device to access the Connectivity Services on a Retrofit A/C.

  

	 	1.63	“WiFi Services” has the meaning set forth in Section 5.3.1. 

 

	2.	OVERVIEW OF RELATIONSHIP 

  

	 	2.1	Scope. This Agreement is for the purchase and sale of the Equipment and Software and Gogo’s performance of the Services, which includes Gogo’s
provision of the Connectivity Services to Users on board Retrofit A/C. This Agreement includes the following Exhibits, which are incorporated by reference herein: 

Exhibit A — Equipment 

  
 Page 6

 Exhibit B — Service Level Agreement 

Exhibit C-1 — Initial International Fleet / Installation Schedule 

Exhibit C-2 — Current Routes 

Exhibit D — Specifications for International A/C 

Exhibit E — Air Worthiness Agreement 

Exhibit F — System Definition Document 

Exhibit G — Trademarks 

Exhibit H – Maintenance Services 

 

	 	2.2	Initial International Fleet. [***] 

  

	 	2.3	Additional Fleet Types and Installable Additional International A/C. At Delta’s request, the parties will work together to develop an installation
schedule and agree upon such other technical requirements as are necessary to deliver and install the Equipment on International Fleet Types of A/C that are not part of the Initial International Fleet (“Additional Fleet Types”),
with such timing and technical details to be set forth in one or more agreed upon amendments to this Agreement. Gogo will be responsible for all Equipment and related paperwork as required to convert A/C of Additional Fleet Types into Retrofit A/C,
and will use commercially reasonable efforts to complete a Supplemental Type Certificate (“STC”) for the applicable A/C as expeditiously as possible after notification by Delta of its intent to add Additional Fleet Types. Upon
Delta’s election, Gogo shall perform the Services set forth in this Agreement with respect to Additional Fleet Type A/C pursuant to the terms of this Agreement except as set forth above. 

In addition, upon Delta’s election, Gogo shall perform the Services set forth in this Agreement with respect to additional
International A/C that are not a part of, but are of the same Fleet Types as those in, the Initial International Fleet (the “Existing Fleet Type A/C”; together with the Additional Fleet Type A/C, the “Installable Additional
International A/C”) pursuant to the terms of this Agreement. The tail numbers of such Existing Fleet Type A/C will be added to this Agreement by amendment. 
  

	 	2.4	[***] 

  

	 	2.5	Time Frame for Installation. If Gogo has not converted to Retrofit A/C the lesser of (a) all Installable A/C or (b) [***] International A/C
(either of (a) or (b), as applicable, is referred to as “Full Installation”) prior to the installation of [***] connectivity equipment and activation and connectivity services on [***] (the “[***]
Installation”) as evidenced by [***] (the “[***] Announcement”), then Gogo will provide to Delta a credit or refund (per the formula below) that may be applied by Delta only toward the purchase of (or for a refund of
amounts paid by Delta for previously purchased) Equipment pursuant to this Agreement (the “[***] Credit”), including any Equipment for which Delta has already made payment. As used herein, the term “Installable A/C”
means all A/C that are both (a) scheduled to be converted to Retrofit A/C prior to the [***] Installation pursuant to the Installation Schedule and (b) made available by Delta to Gogo in accordance with the Installation Schedule. The [***]
Credit shall be calculated as follows: 

  

	 	 	$25 million multiplied by the Installable A/C Ratio (where the “Installable A/C Ratio” is the number of Installable A/C divided by [***], provided that
the Installable A/C Ratio shall not be greater than [***]) 

  
 Page 7

 For example, if the number of Installable A/C were [***] A/C, then the [***] Credit would
be $[***] million. The parties agree that it is difficult or impossible to determine the damages that Delta will suffer in the event of a delay, and that the [***] Credit is not a penalty but a fair and reasonable estimate of the damages that would
result from such delay. 
 However, if Gogo completes Full Installation prior to the [***] Installation, then Gogo would be
eligible for a reduction in Liquidated Damages as set forth below: 
  

	 	1.	If Gogo completes Full Installation at least [***] prior to the [***] Installation, as evidenced by the [***] Announcement, then any Liquidated Damages assessed on Gogo
pursuant to this Agreement will be reduced by 25% multiplied by the Installation A/C Ratio. 

  

	 	2.	If Gogo completes Full Installation at least [***] prior to the [***] Installation, as evidenced by the [***] Announcement, then any Liquidated Damages assessed on Gogo
pursuant to this Agreement will be reduced by 50% multiplied by the Installation A/C Ratio. 

  

	 	3.	If Gogo completes Full Installation at least [***] prior to the [***] Installation, as evidenced by the [***] Announcement, then any Liquidated Damages assessed on Gogo
pursuant to this Agreement will be reduced by 75% multiplied by the Installation A/C Ratio. 

  

	 	4.	If Gogo completes Full Installation at least [***] prior to the [***] Installation, as evidenced by the [***] Announcement, then any Liquidated Damages assessed on Gogo
pursuant to this Agreement will be reduced by 100% multiplied by the Installation A/C Ratio. 

 For example,
assuming that the Installation A/C Ratio is 0.50, if Gogo completes Full Installation on January 1, 2015, and the [***] Installation, as evidenced by the PAC/UA Announcement, occurs on May 1, 2015, any Liquidated Damages paid or payable by
Gogo would be reduced by 12.5%. 
  

	 	2.6	Notwithstanding the foregoing, (A) if Gogo completes Full Installation on or before January 1, 2015, Delta shall not be entitled to any [***] Credit even if
the [***] Installation occurs prior to the date of Full Installation and (B) if Gogo fails to complete Full Installation by January 1, 2016, Gogo will not be eligible for any reduction in Liquidated Damages. For the purposes of this
Section 2.5, the date on which Full Installation occurs will be adjusted to the extent of any applicable Excusable Delay 

  

	 	2.7	[***] 

  

	3.	EQUIPMENT 

  

	 	3.1	Equipment for Installation on International Fleet [***] 

  

	 	3.2	[***] 

  

	 	3.3	 Specifications. The Equipment and Software will be built and maintained to meet the functional, performance, operational, compatibility
and other specifications and technical requirements described in the applicable Documentation and in the Equipment Specifications set forth in Exhibit D, which may be revised from time to time by mutual agreement as required to obtain
Certification or to provide the Connectivity Services in accordance with the terms of this Agreement (the “Specifications”). Notwithstanding 

  
 Page 8

	 	
anything to the contrary contained herein, in the event that Gogo requests Delta’s approval of revised Specifications in order to obtain Certification, Delta’s approval will not be
unreasonably withheld. [***] The Equipment shall function as an integral component of the System in accordance with the Specifications. 

  

	 	3.4	Documentation and Software. 

  

	 	3.4.1	Connectivity Services Documentation. Gogo shall provide documents, operating and user manuals, training materials, product descriptions, guides, drawings,
Specifications and other information (the “Documentation”) that are referenced by Delta’s FAA approved maintenance program or Delta otherwise reasonably requests or requires. 

 

	 	3.4.2	System Definition Document. A high-level description of the System is set forth in Exhibit F. 

 

	 	3.4.3	License and Restrictions. During the Term and subject to the terms of this Agreement, Delta shall have the non-exclusive, royalty-free right to use the
Software as embedded in the Equipment, and use and duplicate the Documentation, solely as necessary to test, install and use the Equipment on the Retrofit A/C in connection with the Connectivity Services. Except as set forth above or with
Gogo’s prior written consent, Delta shall not modify, alter or reproduce the Software, Documentation or similar items provided by Gogo to Delta, nor remove, alter, cover or obfuscate any copyright notices or other proprietary rights notices
included therein, nor reverse engineer, decompile or disassemble the Software. 

  

	 	3.4.4	Third Party Documentation. As soon as practical following the Effective Date, Gogo shall request all necessary technical documentation from the
manufacturer and/or designer of components of the Retrofit A/C with which the Equipment and Software will interface, including but not limited to, aircraft wiring data (“Third Party Documentation”). Gogo shall enter into such
confidentiality agreements as are reasonably required by such manufacturer and/or designer in order to obtain such documentation. In the event that Gogo is not successful in obtaining the Third Party Documentation and such event may adversely impact
the Program schedule, Gogo shall promptly notify Delta and Delta will provide reasonable assistance to Gogo in obtaining such documentation at no cost to Gogo if possible. If despite such efforts payment is required for the Third Party
Documentation, such costs will be borne by Gogo. 

  

	 	3.4.5	No Other License. The terms of this Agreement shall govern the use of the Software and Documentation and any other terms or conditions of any license
agreements delivered in or with the Equipment shall be void and of no effect. 

  

	 	3.5	Certification. [***] 

  

	 	3.6	Installation Test Plan. An installation test plan (the “Installation Test Plan”) will be developed by Gogo and provided to Delta for
approval, which approval will not be unreasonably withheld. Gogo shall deliver the Installation Test Plan to Delta not later than thirty (30) days prior to the first scheduled installation of the Equipment on the A/C. 

 

	 	3.7	Deinstallation. [***] 

  

	 	3.8	 Purchase Orders for Equipment. Delta will place purchase orders (“Purchase Orders”) with Gogo via confirmed facsimile or
electronic transmission for the Equipment specifying (a) the quantity of units of each shipset and/or Component ordered; (b) the per 

  
 Page 9

	 	
unit price for each shipset and/or Component; (c) requested delivery dates; (d) point of delivery (“Designated Destination”); (e) the A/C on which the Equipment
will be installed; (f) any special requirements relating to the order; and (g) a Purchase Order number and date. In the event a Purchase Order contains additional or different terms and conditions than those set forth herein, the terms and
conditions of this Agreement shall control, notwithstanding a statement to the contrary therein. All Purchase Orders for Equipment and/or Software shall reference and are governed by the terms of this Agreement. 

 

	 	3.8.1	Order Acceptance. Within [***] business days after Gogo’s receipt of a Purchase Order for Equipment, Gogo will acknowledge receipt and either
(a) accept it by (i) signing the Purchase Order in the space provided thereon and returning it to Delta via return mail or confirmed facsimile, or (ii) (in the case of e-mail transmissions) by sending an electronic acknowledgement of
acceptance or (b) reject the Purchase Order in writing, providing reasons for such rejection, via the same methods permitted for acceptance. Gogo will accept all Purchase Orders that specify delivery dates consistent with the applicable Lead
Time for the Equipment ordered as set forth in Exhibit A. 

  

	 	3.8.2	Lead Times. Lead Times for the Equipment are as set forth in Exhibit A, which Lead Times may be revised by mutual agreement of the parties from
time to time or for an Excusable Delay. 

  

	 	3.8.3	Cancellation Charges. If Delta cancels a Purchase Order, in whole or in part, there will be no cancellation charges imposed by Gogo if Delta provides
written notice of cancellation at least [***] prior to the scheduled delivery date. For canceled Purchase Orders as to which Delta fails to provide such timely notice, (i) Gogo will use commercially reasonable efforts to dispose of the
Components acquired by Gogo to fulfill the cancelled portion of such Purchase Order (the “Excess Components”) in a manner that mitigates liability for such Excess Components to the extent reasonably possible and (ii) if, within
[***] after the date of cancellation, despite such efforts, Gogo is unable to dispose of the Excess Components, Delta will reimburse Gogo for (A) the actual costs paid by Gogo for the remaining Excess Components and (B) any restocking fees
or similar charges actually charged by suppliers for return of Excess Components. Delta shall own and retain title to any Excess Components for which it has paid Gogo in accordance with the immediately preceding clause (A). 

 

	 	3.9	Packing, Shipping and Delivery of Equipment 

  

	 	3.9.1	Packing and Marking. Gogo shall affix to each shipset some marking that displays the model number, serial number (if applicable) and date of final
assembly thereof. With each shipment, Gogo will include a packing list indicating the Equipment contained in such shipment by serial number and listing the date of shipment, and (a) the quantity of units of each shipset and/or Component;
(b) the per unit price for each shipset and/or Component; (c) requested delivery dates; (d) Designated Destination; (e) the A/C on which the Equipment will be installed; (f) any special requirements relating to the order;
and (g) a Purchase Order number and date. Each shipset shall include part numbers for the Components within such shipset. Equipment that is not serial number tracked shall be designated, on the packing list, by description and quantity.

  

	 	3.9.2	 Shipping. All shipments will be packaged in accordance with current ATA Specification 300 Category III and made pursuant to Delta’s
Routing Guide, which can currently be found at www.delta.com/ship. Title and risk of loss shall pass from Gogo to Delta when Gogo delivers the shipment to the 

  
 Page 10

	 	
shipping carrier. Delta shall be responsible for (and shall provide Gogo with proof of) insurance coverage on the Shipsets shipped, and shall pay freight costs (which shall be included on the
invoice) associated with shipping the shipsets to the Designated Destination. 

  

	 	3.10	Inspection and Acceptance of Equipment 

  

	 	3.10.1	Inspection and Acceptance. Upon receipt of the Equipment at the Designated Destination, Delta shall visually inspect the Equipment to ensure receipt of
all Components in a physically undamaged condition. Delta shall notify Gogo of any discrepancies therein within thirty (30) days following receipt thereof (the “Return Period”). Unless Delta notifies Gogo of a discrepancy
within such period, Delta’s acceptance of any Equipment and/or Software shall be deemed to have been made upon receipt. Nothing herein shall, however, be construed to limit the warranty provisions of this Agreement. 

 

	 	3.10.2	Remedies. Gogo shall accept for return any Equipment that Delta reasonably determines to be defective during the Return Period. Unless otherwise agreed,
Delta agrees to ship any defective Equipment to Gogo, at Gogo’s sole risk and expense, in accordance with a mutually agreed upon process. For returned Equipment, Delta shall include on the outside packaging a return materials authorization
(“RMA”) number to be obtained by Delta from Gogo. Gogo will issue Delta the RMA number within five (5) business days of the receipt of such request from Delta. Gogo will, at its option and cost, promptly repair the
nonconformities or replace the nonconforming Equipment as expeditiously as possible. 

  

	4.	DESIGN CHANGES 

  

	 	4.1	Mandatory Changes. In the event Gogo must change the Specifications to help correct a safety or reliability problem, to obtain or maintain Certification,
or to ensure conformance with any applicable law or regulation (“Mandatory Change”), Gogo will immediately submit a Design Change Form to Delta identifying the consequences of implementing such Mandatory Change, including
(i) proposed changes to the Equipment and/or Software; and (ii) the amount of time required to implement such change. Upon Delta’s approval, which will not be unreasonably withheld or delayed, Gogo will at its expense promptly make
the agreed upon change and complete all other requisite work as appropriate in all Equipment. The applicable Specifications shall be construed as incorporating the Mandatory Change. 

 

	 	4.2	[***] 

  

	 	4.3	Improvements. Gogo may from time to time upgrade or improve the System to employ new technology or to otherwise enhance the functionality and/or
reliability of the Connectivity Services and the User’s experience. In the event that Gogo offers to any general commercial airline Connectivity Services on International flights that have any material services not part of the Connectivity
Services then available on Delta’s International flights or materially enhanced functionality or reliability as compared to the Connectivity Services then available on Delta’s International flights, and Delta requests such service,
functionality or reliability, within a reasonable period of time Gogo will upgrade or replace the Equipment on the Retrofit A/C in the International Fleet at a mutually agreed upon cost to Delta, [***], such that the System provided hereunder
includes such additional service, functionality or reliability. 

  
 Page 11

	5.	SERVICES 

  

	 	5.1	Gogo to Provide. Gogo shall provide the Services described in this Section under the terms and conditions of this Agreement. Gogo agrees to furnish all
labor, supervision, tools, equipment, parts and materials required to perform the Services. Gogo shall perform the Services in a good and workmanlike manner, with due professional care, in accordance with the schedules and other performance metrics
and criteria set forth herein and in any SOW hereunder. 

  

	 	5.2	Equipment-Related Services. 

  

	 	5.2.1	Installation. 

  

	 	5.2.1.1	Initial International Fleet and Installation Reimbursement. Promptly after the Effective Date, the parties shall work together in good faith to determine
the installation site, delivery date, delivery location, retrofit start and retrofit end dates (collectively, the “Installation Details”) for each tail number of the Initial International Fleet, provided that the Installation
Details shall be consistent with the Installation Schedule. Once the Installation Details are completed, they shall become a part of the Installation Schedule. [***] 

 

	 	5.2.1.2	Following full conversion of the 767-300ER Prototype A/C to a Retrofit A/C and receipt of the STC, Delta may request that Gogo validate the installation process and
expected time required for installation. In such event, Gogo requires that Delta make available [***] 767-300 A/C in the Installation Formation, and Gogo anticipates that Gogo or its contractor can complete installation of Equipment on each such A/C
within [***] of the time when such A/C are made available by Delta to Gogo (the “Install Validation Program”). The shortest amount of time spent by Gogo or its contractor in performing a complete installation of Equipment on any A/C
during the Install Validation Program shall be deemed the “Installation Baseline.” The Install Validation Program will take place as closely following receipt of STC as possible. [***] 

 

	 	5.2.1.3	Additional Fleet Types. For any Additional Fleet Types, the parties will mutually agree upon the Installation Details. If requested by Delta, Gogo will
provide, for the Additional Fleet Types, the installation, training and support services set forth in this Agreement for the Initial International Fleet. 

  

	 	5.2.1.4	Completion. Installation of Equipment for each A/C shall be deemed to be complete at such time as appropriate entries have been made by authorized Gogo
and Delta personnel in the maintenance log book for such A/C certifying that the Equipment has passed the Installation Test Plan and the installation was made in accordance with all Regulatory Approvals. Compliance with the Installation Test Plan
shall not be deemed a waiver of any warranty or other rights provided for in this Agreement. For any installation performed by Gogo, Delta will make the applicable A/C available to Gogo for installation of the Equipment in a continuous installation
line (the “Installation Formation”). 

 In the event that Gogo fails to complete any installation
of Equipment on any Production A/C within [***], upon Delta’s request, Gogo or its contractor will, if technically feasible and if permissible under all applicable laws, rules, regulations, Certifications and orders of regulatory agencies,
“close up” its installation work and resume installation at a subsequent time in order to prevent the A/C from being out of service. 

  
 Page 12

 
Thereafter, Delta will use commercially reasonable efforts to make the “closed up” A/C available for completion of installation at a mutually agreed upon time. 

 

	 	5.2.1.5	Installation Credit. [***] 

  

	 	5.2.1.6	Prototype Installations Performed by Gogo. Gogo and Delta will coordinate to arrange a mutually convenient date that each Prototype A/C will be taken out
of service and made available to Gogo for installation and Certification activity (the “Out of Service Date”), taking into account the overall installation program, and such factors as A/C availability from Delta and engineering and
installation crew availability from Gogo, among other factors. [***] Commencing on the Out of Service Date, Gogo shall properly install the Equipment on the Prototype A/C in accordance with all the requirements of the Agreement and obtain all
required Certifications and Regulatory Approvals necessary so that the Prototype A/C may be returned to revenue service (“Return to Service”) within [***] of the Out of Service Date or, if mutually agreed by the parties, in
accordance with another schedule. The schedule shall be extended on account of work that Delta needs to accomplish on the Prototype A/C while Gogo performs its required installation and certification activity, if and only to the extent that the work
Delta needs to accomplish will delay or interfere with Gogo’s activities. The schedule is also subject to extension on a day for day basis due to any Excusable Delays or any delays in receipt of required Certifications and Regulatory Approvals
that are not caused by Gogo or its third party engineering certification firm. Gogo will pay Delta liquidated damages of $[***] per day, up to an aggregate maximum amount equal to the amount to be paid by Delta (including through use of any credits)
for the Equipment installed on the applicable Prototype A/C, for each day that Return to Service is delayed beyond [***] (or any mutually agreed schedule other than [***]) after the Out of Service Date (the “Prototype Credit”). The
parties agree that it is difficult or impossible to determine the damages that Delta will suffer in the event of such a delay, and that the Prototype Credits are not a penalty but a fair and reasonable estimate of the damages that would result from
such delay. Subject to any Excusable Delay, Gogo will obtain or has obtained Certification for the first Prototype A/C by [***]. 

  

	 	5.2.2	Ongoing Maintenance, Training and Support. [***] 

  

	 	5.2.3	Certification. [***] 

  

	 	5.3	Connectivity Services. 

  

	 	5.3.1	Description. A System Definition Document (“SDD”) that defines the functionality of the Connectivity Services, as well as the Equipment
and Software within the System, is incorporated into this Agreement as Exhibit F. At Revenue Launch, Gogo will offer in-flight wireless Internet connectivity for Users using laptop computers and personal electronic devices
(“PEDs”) with Wi-Fi capability, using the System (the “WiFi Services”). The WiFi Services will permit the User to, among other things, access email, instant messaging, text messaging, access to virtual private
networks and Internet browsing. 

  

	 	5.3.2	 IFE and Passenger Voice Communication. Gogo acknowledges that Delta has or may have IFE systems from other providers installed on the
Retrofit A/C, and Delta agrees that the location of such equipment will not 

  
 Page 13

	 	
prevent installation of the Equipment on such A/C in accordance with the Specifications. If the normal operation of the Equipment is substantially affected by IFE equipment subsequently installed
by a third party, Delta and Gogo will work together in good faith to ensure that the third party resolves any conflicts. The parties agree that passenger voice services are not provided by Gogo under this Agreement. If either party requests the
provision of passenger voice services as a part of this Agreement, the parties agree to discuss in good faith appropriate terms and conditions. 

  

	 	5.3.3	Service Levels. Gogo will provide the Equipment and Connectivity Services in accordance with the Service Levels. 

 

	 	5.3.4	User Fees. The initial price to be paid by Users of the Connectivity Services (the “User Fee”) will be determined by Gogo. If either
party wishes to change the User Fee, Gogo will share with Delta such research and other information relevant to such User Fee as Delta reasonably requests (subject to Gogo’s obligations under confidentiality agreements), and Gogo and Delta will
collaboratively review such information and work together in good faith to agree upon pricing. In the event that the parties cannot agree within 45 days after all such information has been provided by Gogo, Gogo will make the determination so as to
accommodate Delta’s expressed concerns as closely as possible, but in no event shall the User Fee on a Delta Retrofit A/C be higher than that offered by Gogo on an International aircraft operated by another U.S. based airline on comparable
International routes. User Fee determinations will in all instances be made with the goal of maximizing gross revenue from Connectivity Services and passenger satisfaction. Gogo will be responsible for all User care, support and billing, as well as
authentication, authorization, credit card processing and accounting related to the Connectivity Services. 

  

	 	5.3.5	PCI Compliance. Gogo shall comply with and shall have a program to assure Gogo’s continued compliance with, or enter into an agreement with a third
party provider of payment processing services that ensures compliance with, the Payment Card Industry Data Security Standards (“PCI DSS”) published by the PCI Security Standards Council, as the PCI DSS may be amended, supplemented, or
replaced from time to time, and as applicable to the transactions processed via the Connectivity Services. Gogo shall report in writing to Delta, at a minimum annually, proof of such compliance with the PCI DSS. If Gogo becomes aware that Gogo or
its service provider is not, or will not likely be, in compliance with PCI DSS for any reason, Gogo will promptly report in writing to Delta the non-compliance or likely non-compliance. 

 

	 	5.4	 VOIP and Other Prohibited Applications. Within five (5) business days following any date on which Gogo becomes aware that Users are
using Voice over Internet Protocol, Internet telephony or similar services (“VOIP”) through the Connectivity Services on Retrofit A/C, provided it is feasible to do so on a commercially reasonable basis and does not materially
deteriorate the User experience or Service Levels, Gogo will at its expense either revise the System to block the method for such VOIP use of which Gogo is aware, or develop and present to Delta a plan and timetable for blocking such VOIP use as
expeditiously as is possible. In the event that Delta requests that Gogo block other applications or websites, to the extent it is technically feasible and does not materially deteriorate the User experience or Service Levels, Gogo will, within a
reasonable period following such request, develop and present to Delta a plan and timetable for blocking such applications and/or websites as well as an estimate of associated costs. Delta will reimburse Gogo for the reasonable expense of developing
such a plan. Notwithstanding anything to the contrary contained herein, (i) Gogo shall not be required to block any application (including VOIP) or website if Gogo reasonably believes that such blocking

  
 Page 14

	 	
could cause Gogo to violate the Communications Act of 1934, any rule or regulation promulgated by the FCC or any other law, rule or regulation applicable to Gogo or its business; and
(ii) Delta shall be solely responsible for determining what applications (other than VOIP) and/or websites are to be blocked. 

  

	 	5.5	Data. Data in the System, in the Gogo Access Section (not including the Delta Portal) and in the Gogo Portal will not be collected, transported, stored or
delivered using any Delta hardware, software, equipment or other devices, and Delta will not have access to or control over the data. As between the parties, Gogo shall be solely responsible for the proper collection, processing, storage, transport,
use and delivery of all data input into the System (other than parts of the Delta Portal) and the Gogo Portal by Users, internet service providers or other third parties; and Delta shall be solely responsible for the proper collection, processing,
storage, transport, use and delivery of all data input into the Delta Portal, but not the other parts of the System, by Users, internet service providers or other third parties. 

 

	 	5.6	Compliance with Laws and Certification. 

  

	 	5.6.1	With respect to its obligations under this Agreement, Gogo shall comply, and shall cause the Connectivity Services to comply with, all applicable U.S. laws and
regulations, including without limitation privacy laws and CALEA (Communications Assistance for Law Enforcement Act), and shall obtain the Regulatory Approvals. Delta will cooperate with Gogo, at no charge other than out-of-pocket expenses, in all
manner reasonably necessary for Gogo to perform its obligations under the preceding sentence. Delta will also provide Gogo, at no charge, with access to the Retrofit A/C and such assistance as Gogo reasonably requests to obtain and maintain
Certification of the Equipment and Connectivity Services, provided such access shall not unreasonably interfere with Delta’s operations. 

  

	 	5.6.2	In addition, Gogo shall be responsible for compliance of the Connectivity Services with all applicable non-U.S. laws and regulations, and shall obtain any approvals
that are required in other countries or regions, to enable the provision of Connectivity Services on Retrofit A/C operating in such countries or regions (“Non-U.S. Compliance Requirements”). 

 

	 	5.7	Gogo Regulatory Failures If Gogo failed to obtain required approvals from the FCC or failed to meet any Non-U.S. Compliance Requirements (a “Gogo
Regulatory Failure”) as of [***], and the Gogo Regulatory Failure results in the interruption or unavailability of the Connectivity Services over any [***], Gogo will pay Delta [***] as liquidated damages. If a Gogo Regulatory Failure
exists as of [***], and the Gogo Regulatory Failure results in the interruption or unavailability of the Connectivity Services over [***], Gogo will pay to Delta an additional [***] as liquidated damages. If a Gogo Regulatory Failure exists as of
[***], and the Gogo Regulatory Failure results in the interruption or unavailability of the Connectivity Services over [***] Gogo will pay to Delta an additional [***] as liquidated damages. The dollar amounts set forth in this Section are
collectively referred to as “Regulatory Damages”. Regulatory Damages shall be Delta’s sole and exclusive remedy for the Gogo Regulatory Failures described in this Section 5.7 (excluding Section 5.7.1). Notwithstanding
the foregoing, Gogo shall not be required to pay Regulatory Damages with respect to any Gogo Regulatory Failure that is the result of Gogo’s refusal to violate applicable laws, rules and regulations. The parties agree that it is difficult or
impossible to determine the damages that Delta will suffer in the event of a Regulatory Failure, and that the Regulatory Damages are not a penalty but a fair and reasonable estimate of the damages that would result from such Regulatory Failure.

  

	 	5.7.1	Gogo shall meet any Non-U.S. Compliance Requirements in [***] of Delta’s request by written notice; provided that such notice may not be given before [***].

  
 Page 15

	 	5.8	Coverage. [***] 

  

	 	5.9	Statements of Work. For any other Services not described herein that Gogo is to perform pursuant to this Agreement, the parties will enter into an SOW. No
SOW will be effective unless and until signed by both parties. 

  

	6.	DELTA OBLIGATIONS 

  

	 	6.1	Fleet Availability. Delta agrees to make A/C available to Gogo at Delta facilities at such times consistent with Delta’s maintenance programs and
network requirements as Gogo reasonably requests for purposes of Deinstallation, testing, maintenance, and obtaining and maintaining Certification of the Equipment and Connectivity Services. Delta agrees to make the Initial International Fleet
available for installation of the Equipment, and testing and Certification of the Equipment and Connectivity Services, in accordance with the Installation Schedule and in Installation Formation. If Delta does not provide to Gogo notice at least
[***] prior to a failure by Delta to provide A/C in accordance with the Installation Schedule, not due to an Excusable Delay, then Delta shall pay to Gogo, as Gogo’s sole and exclusive remedy for such failure, an amount equal to Gogo’s
actual documented costs, not to exceed $[***] per failure, for Gogo’s installation crew that was idled as a result of Delta’s failure. If a Retrofit A/C survey is desired by Gogo, Gogo will provide Delta with at least fourteen
(14) days prior notice of its desire to perform such aircraft survey. If fourteen (14) days prior notice is not practical under the circumstances, Delta will use commercially reasonable efforts to accommodate Gogo.

  

	 	6.2	Compliance with Laws and Certification. With respect to its obligations under this Agreement, Delta shall comply, and shall cause the Delta Portal to
comply, with all applicable U.S. laws, rules and regulations, including without limitation privacy laws and CALEA (Communications Assistance for Law Enforcement Act) and all applicable non-U.S. laws. Gogo will cooperate with Delta, at no charge
other than out-of-pocket expenses, in all manner reasonably necessary for Delta to perform its obligations under the preceding sentence. 

  

	 	6.3	Engineering. Delta will make engineering resources reasonably available to Gogo on an agreed-upon schedule to assist with technical A/C and cabin surveys
and provide information on existing A/C systems and design-for-maintenance knowledge. 

  

	 	6.4	Connectivity Services Availability. Delta agrees to have the Equipment turned on and available at all times (except when turned off by the flight crew for
safety or regulatory reasons) for all passengers on board Retrofit A/C on all commercial flights for which the Connectivity Services are available; [***]. 

  

	 	6.5	Information Sharing. Delta will provide Gogo with information regarding its Load Factor no less frequently than monthly, as well as such additional
information as Gogo reasonably requests and Delta can reasonably provide (subject to third party confidentiality obligations) to improve passenger use of the Connectivity Services and revenue generation. 

 

	7.	MARKETING AND WEB USAGE 

  

	 	7.1	Initiatives. The parties will cooperate in developing and implementing joint and separate initiatives to market, promote and advertise the Connectivity
Services. Neither party will undertake any material promotion without obtaining the written approval of the other party (the term “promotion” for this purpose includes, without limitation, offering Connectivity Services for free or at
discounted test or promotional rates). 

  

	 	7.2	Press Release. In connection with this Agreement, Gogo and Delta intend to issue one or more mutually agreed upon press releases regarding their planned
introduction of Connectivity Services on International A/C. 

  
 Page 16

	 	7.3	Connectivity Services Certificates. Delta may from time to time wish to purchase complimentary certificates from Gogo for Connectivity Services
(“Connectivity Services Certificates”) for its use in promoting Connectivity Services to Delta passengers. Such certificates may be purchased by Delta at a price equal to [***] of Gogo’s Base Retail Price, plus any applicable
Taxes. Delta shall not be required to pay for a Connectivity Services Certificate until used by a User to access the Connectivity Services. 

  

	 	7.4	Promotions. In addition to general promotion of the Connectivity Services, Gogo and Delta will work together to develop promotional plans targeted at
Delta’s premium passengers and other targeted groups. With respect to the Connectivity Services under this Agreement, Delta agrees to use commercially reasonable efforts to implement, as promptly as is practicable, the existing
marketing/promotional initiatives in place under that certain Amended and Restated In Flight Connectivity Services Agreement by and between the parties dated April 7, 2011 (the “Domestic Agreement”) (the timetable and details
of additional programs will be agreed upon by the parties), which include, without limitation: 

  

	 	•	 	 The capability to pre-purchase Connectivity Services on Delta.com as part of the ticketing transaction. 

 

	 	•	 	 Direct communication to elite/medallion passengers specifically related to Connectivity Services. 

 

	 	7.5	Portal. 

  

	 	7.5.1	General. Unless Delta elects, as evidenced by a 2013 Portal Notice or a 2017 Portal Notice, to provide the Delta Portal pursuant to Section 7.5.2,
Gogo will provide the Gogo Portal during the Term as part of the Services [***]. 

  

	 	7.5.2	[***] 

  

	 	7.5.3	Advertising and Sponsorship. The parties will cooperate in identifying and pursuing advertising, Sponsorship, ecommerce and other promotional
opportunities on the Portal. Gogo and Delta will cooperate to develop a corporate marketing and distribution strategy targeted at key Delta corporate accounts in Delta’s targeted markets. 

 

	 	7.5.4	Usage. [***]. 

  

	 	7.6	Terms of Use and Privacy. Gogo shall be responsible for the Terms of Use and Privacy Policy for the Connectivity Services and with respect to the Gogo
Portal. Delta shall be responsible for the Terms of Use and Privacy Policy with respect to the Delta Portal. Each party shall promptly provide the other with copies of any legal notices delivered to it that may result in liability to the other
party. 

  

	8.	PROJECT ADMINISTRATION 

  

	 	8.1	Program Managers. Gogo and Delta will each provide a dedicated program manager and such other human resources, including resources onsite at certain
locations at certain times, as may reasonably be required to achieve the Program plan and schedule. 

  

	 	8.2	Meetings. The parties agree to participate in regular meetings with the appropriate personnel. Unless otherwise mutually agreed, Program reviews will be
held every month during the installation of the Equipment. 

  

	 	8.3	 Cooperation. The parties shall cooperate with one another in connection with the Program, including, without limitation, by each
providing the other with reasonable and 

  
 Page 17

	 	
timely access to appropriate and accurate data (without independent verification thereof), information and personnel. Each party shall be responsible for, and shall use reasonable commercial
efforts to remedy, its own failure in such regard. 

  

	 	8.4	Program Reports. The parties will provide Program reports (“Reports”) to one another on a regular basis to keep one another informed of
the status of the Program and the Services in a timely manner. The parties will mutually agree upon the information to be included in, and format of, the Reports. 

 

	 	8.5	Employees and Subcontractors of Gogo 

  

	 	8.5.1	Gogo may utilize the services of subcontractors in the provision of the Equipment or performance of the Services. Gogo’s engagement of subcontractors will not
relieve Gogo of its responsibility and obligation under this Agreement to perform fully in accordance with its terms. 

  

	 	8.5.2	Gogo shall provide the names and job responsibilities of all applicable individuals providing installation support or other Services on Delta’s aircraft or
premises, whether employees, subcontractors or employees of subcontractors. Notwithstanding anything in this Agreement to the contrary, all personnel providing any of the Services under this Agreement on behalf of Gogo, whether employees,
subcontractors or employees of subcontractors, shall comply with Delta’s technical operations policies and procedures, a copy of the relevant portions of which Delta shall provide to Gogo in advance and from time to time as updated.

  

	 	8.5.3	Gogo shall pay, and hereby accepts full and exclusive liability for the payment of, any and all contributions and taxes for and on account of unemployment compensation,
disability insurance, old age pension, or annuities, and all similar payments or contributions now or hereafter imposed by any Federal, state, or local governmental authority, with respect to or measured by wages, salaries, or other compensation
paid by Gogo to persons employed or retained by Gogo or its contractors; and Gogo further agrees to indemnify and save Delta and its Affiliates harmless from and against any and all such liability or claims. 

 

	 	8.5.4	All Services shall be furnished by Gogo as an independent contractor. Subject to Sections 8.5.5 and 8.5.6, Gogo shall determine how to staff the Services under this
Agreement. Under no circumstance shall any Gogo personnel utilized by Gogo to perform the Services be deemed employees of Delta. Delta and Gogo are not joint employers for any purpose under this Agreement. 

 

	 	8.5.5	If any of the individuals whose names have been provided to Delta under Section 8.5.2 of this Agreement appears on the Transportation Security Administration
Watchlist, Gogo shall, upon written notice of Delta, promptly remove the individual from performing Services on the A/C. 

  

	 	8.5.6	All individuals providing installation/Deinstallation support or other Services on Delta’s aircraft or premises shall comply with the airworthiness requirements
set forth in Exhibit E, which may be updated by Delta from time to time upon providing written notice to Gogo. If any such individual is unacceptable to Delta for any lawful, commercially-reasonable reason, Delta shall notify Gogo in
writing and Gogo shall promptly remove the named individual from performing such work or Services. Gogo shall, if requested by Delta, promptly provide a replacement with equal or better qualifications and skills to continue such work or Services at
no increase in cost to Delta, within an agreed upon time. 

  
 Page 18

	 	8.6	Work on Delta’s Premises; Safety; Security. To the extent that any Services are performed on Delta’s premises, Gogo shall conduct the Services
in such a manner that the work does not unreasonably interfere with the operation of other Delta business conducted on the premises. Gogo shall confine all equipment, apparatus, materials and operations to limits reasonably indicated by the proper
representative of Delta, and Gogo shall not unnecessarily encumber the premises with materials. Gogo shall strictly comply with all of Delta’s work and safety rules, as communicated to Gogo by Delta from time to time, and as the same may be
updated and amended by Delta from time to time and communicated to Gogo. By requiring compliance therewith, Delta does not assume, abrogate, or undertake to discharge any duty or responsibility of Gogo to its employees and its subcontractors’
employees or other person. Gogo is solely responsible for ensuring that its employees, its subcontractors, and their subcontractors and employees will perform all Services in a safe manner and in accordance with all applicable safety laws and
regulations, including without limitation the FAA’s substance abuse policies. Gogo and all individuals performing Services on Gogo’s behalf, whether employees, subcontractors or employees of subcontractors, shall fully comply, at
Gogo’s expense, with any applicable security rules or procedures of any airport or authorities or governmental authorities, including the acquisition and display of any required badges, other credentials or security clearances.

  

	9.	FEES 

  

	 	9.1	Revenue Share for Connectivity Services. Gogo will pay Delta [***] of Connectivity Revenue (the “Delta Connectivity Revenue Share”).

  

	 	9.2	[***] 

  

	 	9.3	Sponsorships. For any Sponsorship conducted on one or more Retrofit A/C, Baseline Revenue will be allocated [***]. 

 

	 	9.4	Portal Revenue. Prior to the Portal Transition Date, Portal Revenue will be [***]. 

 

	 	9.5	Intentionally Deleted. 

  

	 	9.6	Usage Fee. [***]. 

  

	 	9.7	Service Fee. Delta will pay Gogo a monthly service fee of $[***] per month per Retrofit A/C, beginning at Revenue Launch for such Retrofit A/C and
continuing throughout the remainder of the Term (“Monthly Service Fee”). 

  

	 	9.8	Invoices and Payment. All amounts shall be payable in U.S. Dollars. 

By Delta. Payment by Delta for Equipment shall be made net forty-five (45) days from the date of issuance of
Gogo’s invoice therefor, which issuance shall not precede shipment of the Equipment. Payment by Delta for the Monthly Service Fee, Connectivity Services Certificates, Portal Usage Fee, Usage Fee, Per Diem Rate (if applicable) and any Services
shall be made net forty-five (45) days from the date of issuance of Gogo’s invoice therefor. Gogo’s share of Portal Revenue and Sponsorship Revenue collected by Delta will be calculated on a calendar quarter basis and paid to Gogo
within forty-five (45) days of the end of the calendar quarter in which Delta collected such revenue. In the event that Delta in good faith disputes any invoiced amount(s), then within forty-five (45) days following issuance of the
invoice, Delta will notify Gogo in writing of the disputed amount(s) and submit payment for all undisputed amounts in accordance with this Section 9.8.1, and Delta’s nonpayment of such disputed amounts pending resolution will not
constitute a breach by Delta of this Agreement. The unpaid disputed amount(s) will be resolved by mutual negotiations of the parties. Invoices to Delta hereunder shall be sent by Gogo using Delta’s electronic invoicing system. [***].

  
 Page 19

	 	9.8.1	By Gogo. All amounts payable to Delta shall be paid via credit or by wire transfer or electronic payment through the Automated Clearing House to
Delta’s depository bank at the following address: 

 [***] 

[***] 

Invoices to Gogo should be sent by Delta to the following address: 

Gogo LLC 

Attn: Accounts Receivable 
 1250 N. Arlington Heights Road, Suite 500 
 Itasca, IL 60143 

 

	 	9.9	Taxes. 

  

	 	9.9.1	“Tax” or, collectively, “Taxes,” means any and all sales, use, excise, value added and other similar taxes levied or imposed by any
Federal, state, local or foreign taxing authority, together with all interest, penalties and additions imposed with respect to such amounts. 

  

	 	9.9.2	Gogo shall be responsible for, and hereby accepts full and exclusive liability for the payment of, Taxes arising out of or in connection with the performance of this
Agreement; provided, however, that Delta shall pay, and hereby accepts full and exclusive liability for the payment of, Taxes levied, imposed or assessed in connection with the Monthly Service Fee and Taxes levied, imposed or assessed in connection
with the delivery, ownership, transfer, use, possession or return of the Equipment. 

  

	 	9.9.3	In connection with the performance of this Agreement, each party shall pay, and hereby accepts full and exclusive liability for the payment of, its own Taxes levied,
imposed or assessed on its gross receipts, income, profits, capital or net worth. 

  

	 	9.9.4	If a claim is made against either party for Taxes with respect to which other party is liable for a payment hereunder, the party receiving such claim shall promptly
notify the other party of such claim; provided however, that failure to give notice will not relieve the other party of its obligations hereunder, unless and except to the extent that (i) such failure increases the amount for which the other
party would have been liable in the absence of such failure, or (ii) such failure results in the imposition of, or an increase in the amount of, any penalty or interest which is the subject of such claim. The other party may, in good
faith, with due diligence and at its expense, contest the validity, applicability, or amount of such Taxes. Unless otherwise permitted by law or by agreement of the parties, the party against whom the claim was made will coordinate such
contest, and such party shall make good faith efforts to contest such claim in cooperation with the other party and in accordance with the other party’s reasonable requests and directions. If either party receives any refund of a Tax for
which the other party has provided payment hereunder, that party shall promptly, but in any event within thirty (30) days of receipt of such refund, remit such refund to the other party, together with any interest refunded on such amount.

  

	 	9.10	[***] 

  
 Page 20

	 	9.11	Audit. 

  

	 	9.11.1	By Delta. Gogo shall keep full and accurate records in connection with providing the Equipment, Software and Services and any revenue sharing obligations,
and shall make each such record available for audit by an auditor selected by Delta in accordance with this Section 9.11.1 for a period of [***] years from the date on which the record is created; provided, however, such auditor shall not be
entitled to access any information that Gogo may not disclose pursuant to confidentiality obligations to any third party. Any such audit may be conducted no more than once per year (other than audits of Gogo’s compliance with Section 9.10)
upon reasonable advance written notice and in a manner that minimizes disruption of Gogo’s business, at Delta’s expense by a leading public accounting firm appointed by Delta and approved by Gogo, such approval not to be unreasonably
delayed or withheld. Any such auditor shall agree, in a writing reasonably satisfactory to Gogo, to maintain the confidentiality of all information disclosed pursuant to such audit. Notwithstanding anything to the contrary contained herein, with
respect to Gogo’s compliance with Section 9.10, Delta may cause an audit to be conducted if, once Gogo provides certification affirming Gogo’s compliance with Section 9.10, Delta has reason to doubt the accuracy of such
certification (in which case the expenses will be borne by Delta if the audit confirms Gogo’s compliance and by Gogo if Gogo is found not to be in compliance). With respect to any audit of Section 9.10, the auditor shall, subject to
appropriate confidentiality agreements, have access to information regarding Gogo’s arrangements with other airlines but the report delivered by such auditor to Delta shall be drafted in a way that preserves the anonymity of other Gogo airline
partners. 

  

	 	9.11.2	By Gogo. Delta shall keep full and accurate records related to installation and repair of all Equipment by Delta, the Take Rate and any revenue sharing
obligations, and shall make each such record available for audit by an auditor selected by Gogo in accordance with this Section 9.11.2 for a period of [***] years from the date on which the record is created; provided, however, such auditor
shall not be entitled to access any information that Gogo may not disclose pursuant to confidentiality obligations to any third party. Any such audit may be conducted no more than once per year upon reasonable advance written notice and in a manner
that minimizes disruption of Delta’s business, at Gogo’s expense by a leading public accounting firm appointed by Gogo and approved by Delta, such approval not to be unreasonably delayed or withheld. Any such auditor shall agree, in a
writing reasonably satisfactory to Delta, to maintain the confidentiality of all information disclosed pursuant to such audit. 

  

	10.	WARRANTY 

  

	 	10.1	Each Party. Each party hereby represents and warrants to the other party the following: 

 

	 	10.1.1	Such party is duly organized and validly existing and has the power and authority to execute and deliver, and to perform its obligations under, this Agreement.

  

	 	10.1.2	 Such party’s execution and delivery of this Agreement and performance of its obligations hereunder have been and remain duly authorized by all
necessary action, do not require any approval or consent of equityholders (or if such approval is required, such approval has been obtained), do not require the approval or consent of any court or governmental agency or authority other than as
specifically provided herein, and do not contravene 

  
 Page 21

	 	
any provision of its certificate of incorporation or by-laws (or equivalent documents) or any law, regulation or contractual restriction binding on or affecting it or its property except as
expressly set forth herein. 

  

	 	10.1.3	This Agreement is such party’s legal, valid and binding obligation, enforceable against it in accordance with its terms, subject to applicable bankruptcy,
insolvency and similar laws affecting creditors’ rights generally and subject, as to enforceability, to general principles of equity (regardless of whether enforcement is sought in a proceeding in equity or at law). 

 

	 	10.2	Gogo. Gogo warrants that, at all times during the Term: 

  

	 	10.2.1	All Equipment and Software provided hereunder will be new unless otherwise specified, be free from all liens or encumbrances granted or created by Gogo, be free from
material defects in material, workmanship and design, and be designed for use in the A/C environment, including selection of materials and process of manufacture. 

 

	 	10.2.2	The Equipment and Software provided hereunder will substantially conform to and operate in accordance with the Specifications. 

 

	 	10.2.3	The System and Gogo Portal will comply with all applicable laws, rules and regulations, including without limitation, all FAA orders or regulations and those of any
other United States or international regulatory agency or body having jurisdiction over the System and Portal. 

  

	 	10.2.4	Gogo will be responsible for obtaining and maintaining all Regulatory Approvals required to operate the System and the Gogo Portal and perform the Services.

  

	 	10.2.5	Gogo will use commercially reasonable efforts to comply with the Service Levels. 

 

	 	10.2.6	The Services will be performed in a professional and workman-like manner consistent with industry standards, and the personnel used to provide the Services are properly
licensed and qualified and have the skill, experience and knowledge necessary to carry out the tasks allocated to them. 

  

	 	10.3	Delta. Delta warrants that, at all times during the Term: 

  

	 	10.3.1	The Delta Portal will comply with all applicable laws, rules and regulations, including without limitation, all FAA orders or regulations and those of any other United
States or international regulatory agency or body having jurisdiction over the Portal. 

  

	 	10.3.2	Delta will be responsible for obtaining and maintaining all Regulatory Approvals required to operate the Delta Portal. 

 

	 	10.4	Conditions. As soon as practicable after learning of any loss or damage of the Equipment and subject to Delta’s damage reporting procedures (a copy
of which procedures has been provided to Gogo prior to execution of this Agreement), Delta will provide Gogo full details thereof. The warranties set forth in Section 10.2 shall not apply to the extent the Equipment or Software has been
subjected to misuse, neglect or accident, or has been modified or tampered with by any party other than Gogo, its service providers, or (if and to the extent authorized by Gogo) Delta. 

 

	 	10.5	 Remedies. In the event of a breach of Section 10.2.2, Gogo will remove and repair or replace and reinstall the defective Equipment
as soon as reasonably possible so that the 

  
 Page 22

	 	
Connectivity Services meet the Service Levels. Provided the defective Equipment was not damaged by a party other than Gogo or its service providers, Gogo shall pay all costs associated with the
return, repair or replacement and re-installation thereof. This Section 10.5 sets forth Gogo’s sole obligations, and Delta’s sole and exclusive remedies, for any breach of the warranties set forth in Section 10.2.2.

  

	 	10.6	Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT WITH REGARD TO ANY EQUIPMENT, SERVICE OR MATERIALS PROVIDED UNDER THIS AGREEMENT. 

 

	11.	TERM AND TERMINATION 

  

	 	11.1	Term. The term of this Agreement shall begin on the Effective Date and shall continue for a period of ten (10) years from the first Trigger Date,
unless sooner terminated in accordance with its terms (the “Term”). 

  

	 	11.2	Termination for Cause. 

  

	 	11.2.1	Either party may elect to terminate this Agreement if: 

  

	 	11.2.1.1	The other party materially breaches its obligations under this Agreement and, if the breach is curable, fails to cure such breach within sixty (60) days following
receipt of notice of such breach; or 

  

	 	11.2.1.2	The other party files a voluntary petition in bankruptcy, is adjudicated as bankrupt or insolvent, files any petition or answer seeking any reorganization, composition,
readjustment, liquidation or similar relief for itself under any present or future statute, law or regulation, seeks, consents to or acquiesces in the appointment of any trustee, receiver or liquidator for itself, makes any general assignment for
the benefit of creditors, admits in writing its inability to pay its debts generally as they become due, ceases doing business or ceases providing services necessary for operation of the System or the Equipment; or 

	 	

	 	11.2.1.3	If a petition is filed against the other party seeking any reorganization, composition, readjustment, liquidation or similar relief for such party under any present or
future statute, law or regulation, which petition remains undismissed or unstayed for an aggregate of thirty (30) days (whether or not consecutive), or if any trustee, receiver or liquidator of either party is appointed, which appointment
remains unvacated or unstayed for an aggregate of thirty (30) days (whether or not consecutive); or 

	 	

	 	11.2.1.4	Any representation or warranty made by either party in Section 10 is incorrect at the time given in any material respect. 

 

	 	11.2.2	With respect to each Fleet Type, at any time after the first anniversary of the applicable Trigger Date for such Fleet Type, Delta may elect to terminate this Agreement
with respect to such Fleet Type by providing [***] advance written notice to Gogo if the average monthly Take Rate for all Flight Segments on such Fleet Type for any twelve (12) months preceding such notice is less than [***]. Gogo will provide
Delta with the number of passengers accessing the Connectivity Services on each Flight Segment. During the first year after the Trigger Date for each Fleet Type, Gogo will provide such information to Delta on a weekly basis, and thereafter on a
monthly basis. Neither party shall be liable to the other party for any damages arising out of a termination pursuant to this paragraph. 

  
 Page 23

	 	11.2.3	With respect to each Fleet Type, if at any time during the Term (A) an in-flight connectivity services provider other than Gogo offers a connectivity service,
(B) which provides [***], (C) such that Delta reasonably believes [***], (D) such competitive system is installed and operational on more than [***] commercial aircraft, and (E) Delta has completed sourcing processes with respect
to the competitive offering at least as rigorous as those undertaken by Delta in evaluating Gogo such that Delta can validate the technology, functionality and feasibility of the competitive offering and provide objective system performance and
functionality criteria to Gogo for its use in determining whether it wishes to submit a proposal as contemplated below, then Delta may elect to terminate this Agreement with respect to such Fleet Type by providing at least [***] advance written
notice to Gogo. Gogo will have the opportunity to submit a proposal, which proposal will include, without limitation, proposed terms regarding pricing, system functionality and implementation dates, and Delta will in good faith consider such
proposal. If Delta reasonably determines that Gogo’s proposal is at least as favorable as the competitor’s offering, this Agreement will be amended to incorporate such additional or replacement offering or functionality and the agreed upon
terms. If Gogo declines or fails to submit a proposal to Delta at least [***] prior to the effective date of termination, or Delta reasonably determines that Gogo’s proposal is not as favorable as the competitor’s offering, this Agreement
will terminate as to such Fleet Type per Delta’s termination notice. Neither party shall be liable to the other party for any damages arising out of a termination pursuant to this paragraph. 

 

	 	11.2.4	If Gogo fails to meet any of its Certification, regulatory or prototype installation obligations for the Initial International Fleet as set forth in this Agreement and
the applicable Exhibits, Delta may terminate this Agreement within [***] of such failure. 

  

	 	11.3	Early Termination by Delta. Delta may terminate this Agreement in whole but not in part, without cause, at any time following the fifth anniversary of the
first Trigger Date. Upon such termination, Delta will pay to Gogo, as Gogo’s sole and exclusive remedy for termination under this Section, an amount calculated as follows (the “Early Termination Fee”): 

[***] of the Lost Revenue for the first [***] period between the effective date of termination and the date that is [***] from the first
Trigger Date, plus 
 [***] of the Lost Revenue for each subsequent [***] period (if any) until the date that is [***] from the
first Trigger Date, 
 provided that the amount payable by Delta shall be prorated for any partial twelve (12) month
period. 
 The “Lost Revenue” shall [***] for the twelve (12) month period immediately preceding the
effective date of termination pursuant to this Section 11.3. 
 For example, if the first Trigger Date occurs on
February 1, 2014 and Delta elects to terminate the Agreement pursuant to this Section 11.3 on [***]: 
 Lost Revenue
would be equal to the sum of [***] 
 The Early Termination Fee would be equal to [***] 

  
 Page 24

	 	11.4	Effects of Termination. Upon termination or expiration of this Agreement for any reason: 

 

	 	11.4.1	Any amounts owed to Gogo or Delta under this Agreement before such termination or expiration will be immediately due and payable; and 

 

	 	11.4.2	All warranties and licenses set forth herein shall remain in full force and effect, subject to the terms and conditions set forth herein, and shall survive the
termination or expiration of this Agreement for any reason. 

  

	 	11.5	Termination Assistance. Effective upon any expiration or termination of this Agreement other than termination by Gogo pursuant to Section 11.2.1,
Gogo shall, in a commercially reasonable manner and subject to Delta’s ongoing compliance with the terms and conditions of this Agreement, continue to provide the Connectivity Services for such period of time as Delta reasonably requests (the
“Termination Assistance Period”) and provide to Delta and any successor connectivity provider identified by Delta all reasonably requested non-confidential information and assistance to wind down the Program and remove the Equipment
from the Retrofit A/C in a manner that provides the least reasonably possible adverse effect on Delta. [***]. 

  

	 	11.6	Remedies. Unless otherwise specifically set forth to the contrary herein, rights of termination are without prejudice to any remedies available to the
parties under this Agreement for breach, at law or in equity; provided that any termination of this Agreement by Delta as set forth in Section 11.2.4 shall relieve Gogo of any obligation to pay any Liquidated Damages under this Agreement.

  

	12.	INTELLECTUAL PROPERTY RIGHTS 

  

	 	12.1	Ownership. Delta acknowledges and agrees that, as between the parties, Gogo is the owner of all right and title in and to the Gogo Technology and that all
intellectual property rights, including copyrights, trade secrets and patent rights, embodied in the Specifications and the Equipment and Software shall be exclusively vested in Gogo. Gogo acknowledges and agrees that, as between the parties, Delta
is the owner of all right and title in and to the Delta Technology. 

  

	 	12.2	Rights in Marks. Gogo acknowledges that the marks shown as Delta marks on Exhibit G hereto (the “Delta Marks”) are the property of
Delta as owner or licensee, and that only such marks may be used by Gogo in marketing and promoting the Connectivity Services, and that upon expiration or termination of this Agreement, Gogo will immediately cease use of such marks; provided that
Delta may revoke the right of Gogo to use any Delta Mark upon termination of Delta’s property rights therein. Delta acknowledges that the marks shown as Gogo marks on Exhibit G hereto are the property of Gogo and the only marks owned by
Gogo that may be used by Delta in marketing and promoting the Connectivity Services (the “Gogo Marks”), and that upon expiration or termination of this Agreement, Delta will immediately cease use of such marks. Except as expressly
set forth in this Agreement, no right, property, license, permission or interest of any kind in or to the marks owned by either party is or is intended to be given or transferred to or acquired by the other party by the execution, performance or
non-performance of this Agreement or any part hereof. Each party agrees that it shall in no way contest or deny the validity of, or the right or title of the other party in or to its, marks, and shall not encourage or assist others, directly or
indirectly, to do so, during the Term of this Agreement and thereafter. Neither party will take actions that are adverse to the other party’s ownership rights in or to its marks, nor shall either party intentionally utilize the other
party’s marks in any manner that would diminish their value or harm the reputation of the other party. Neither party shall use or register any domain name that is identical to or confusingly similar to any of the other party’s marks.

  
 Page 25

	 	12.3	Use of the Delta Marks. Before any reproduction, display, distribution or other use of the Delta Marks or any other reference to Delta, Delta’s
Affiliates, or the products or services of Delta or its Affiliates, Gogo shall submit to Delta a sample of the proposed use and obtain Delta’s prior written approval, which Delta may withhold in its sole discretion. Without limiting the
generality of the foregoing, Delta shall be entitled to disapprove any use of the Delta Marks which, in the reasonable opinion of Delta, might (i) subject Delta or its Affiliates to unfavorable regulatory action, violate any law, infringe upon
the rights of third parties, or subject Delta or its Affiliates to liability for any reason; or (ii) adversely affect Delta’s or its Affiliates’ public image, reputation, or goodwill. 

 

	 	12.4	Protective Measures for the Marks. Delta may require the placement of appropriate and reasonable trademark, service mark or copyright notices within or on
the Portal as may be necessary or prudent to protect Delta’s right, title and interest in and to the Delta Marks. All uses of the Delta Marks shall inure to the benefit of Delta as owner, all uses of the Gogo Marks shall inure to the benefit of
Gogo as owner, and the use of the Delta Marks in conjunction with the Gogo Marks shall not create a unitary or composite mark. Upon expiration or termination of this Agreement for any reason, neither party shall thereafter use any expression in
connection with any business in which it may thereafter be engaged which, in the reasonable judgment of the other party, so nearly resembles the other party’s Marks as may be likely to lead to confusion or uncertainty on the part of the public.

  

	13.	CONFIDENTIALITY 

  

	 	13.1	Confidential Information. Each party (for the purposes of this Article, a “Receiver”) shall maintain in strict confidence, and agrees not
to disclose to any third party, except as necessary for the performance of this Agreement when authorized by the other party (for the purposes of this Article, a “Discloser”) in writing, Confidential Information that the Receiver
receives from the Discloser or its Affiliates. Notwithstanding the foregoing, Gogo may share the contents of this Agreement with investment bankers and prospective investors who have, prior to any disclosure, agreed in writing to confidentiality
restrictions that are not less onerous than those that apply to Gogo under this Agreement, and Delta may disclose such Confidential Information as is reasonable or necessary for installation, operation, maintenance and Deinstallation of the
Equipment to third parties who have, prior to any disclosure, agreed in writing to confidentiality restrictions that are not less onerous than those that apply to Delta under this Agreement. “Confidential Information” means:
(A) the terms and conditions of this Agreement; (B) all information regarding identifiable individuals, including without limitation customers or employees, which information has been collected by or on behalf of the Discloser or its
Affiliates (“PII” or “Personally Identifying Information”); (C) all information that is provided by either party to the other party’s employees to perform Services for Delta pursuant to this Agreement or
obtained by the other party’s employees during the provision of Services; and (D) all non-public information of the Discloser or its Affiliates that (i) is of a confidential or proprietary nature, (ii) relates to the subject
matter of this Agreement and (iii) a reasonable person would or should understand to be confidential. 

  

	 	13.2	Exclusions. Confidential Information does not include information: that is, or subsequently may become, within the knowledge of the public generally
through no fault of the Receiver; that the Receiver can show was previously known to it as a matter of record at the time of receipt; that the Receiver may subsequently obtain lawfully from a third party who has lawfully obtained the information
free of any confidentiality obligations; or that the Receiver may subsequently develop as a matter of record, independently of disclosure by the Discloser. 

 

	 	13.3	 Duration of Obligation. The confidentiality obligation with respect to Confidential Information received by either party shall remain in
effect until three (3) years from the termination or expiration of this Agreement, including any renewals or extensions thereof. The confidentiality obligation with respect to Confidential Information consisting of PII

  
 Page 26

	 	
shall remain in effect in effect for a period of ten (10) years from the date of receipt of the PII. Upon the expiration or termination of this Agreement for any reason, Receiver shall
immediately return to Discloser or destroy all Confidential Information in Receiver’s possession or control, as Discloser directs. 

  

	 	13.4	Court Order and Regulatory Filings. Notwithstanding the restrictions in this Article, the Receiver may disclose Confidential Information to the extent
required by an order of any court, a governmental regulatory agency (in a securities or other filing) or other governmental authority having jurisdiction or by operation of law, but in any such event only after the Receiver has notified the
Discloser (if such notification is permitted under the order) and Discloser has had the opportunity, if possible, to obtain reasonable protection for such information in connection with such disclosure. 

 

	 	13.5	Ownership. Except as otherwise expressly provided in this Agreement, as between Discloser and Receiver, Discloser shall own all right title and interest
in and to its Confidential Information. 

  

	 	13.6	Additional Provisions regarding PII. In addition to the other obligations in this Article 13, the parties shall abide by the provisions of this
Section 13.6 concerning PII. For the purposes of these provisions: the terms “process,” “processing” or “processed” in relation to PII include, without limitation, collection, recording, organization, storage,
amendment, retrieval, consultation, manipulation, and erasure. 

  

	 	13.6.1	General: Discloser has entrusted Receiver with PII. Receiver agrees to use reasonable measures to prevent the unauthorized processing, capture, transmission and use of
PII which Discloser may disclose to Receiver during the course of Discloser’s relationship with Receiver. 

  

	 	13.6.2	Processing and Use of PII: Receiver shall process and use PII solely in accordance with the provisions of this Agreement. Receiver shall not process or use PII for any
purpose not specifically set forth in this Agreement without Discloser’s express prior written consent. At any time, Discloser may make inquiries to Receiver about PII transferred by Discloser and stored by Receiver, and Receiver agrees to
provide to Discloser copies of such PII as maintained by Receiver within a reasonable time and to perform corrections or deletions of, or additions to, PII as reasonably requested by Discloser. 

 

	 	13.6.3	Discloser’s Inspection Rights: Discloser shall have the right upon reasonable prior notice of at least ten (10) business days to verify Receiver’s
compliance with the terms and conditions of this Agreement, or to appoint a third party under covenants of confidentiality to verify the same on Discloser’s behalf. Receiver shall grant Discloser’s agents supervised, unimpeded access to
the extent necessary to accomplish the inspection and review of all data processing facilities, data files and other documentation used by Receiver for processing and utilizing PII in relation to this Agreement. Receiver agrees to provide reasonable
assistance to Discloser in facilitating this inspection function. 

  

	 	13.6.4	Transmission of Confidential Information or PII to Third Parties: Receiver may not transfer Confidential Information or PII to any third party without Discloser’s
prior written consent, and then only upon such third party’s execution of an agreement containing covenants for the protection of Confidential Information or Pll no less stringent than those contained in this Agreement.

  
 Page 27

	 	13.7	Data Protection and Security. Receiver shall implement, at a minimum, the data protection measures and observe the minimum standards for the security of
Pll and Confidential Information as set forth below: 

  

	 	13.7.1	Access of Persons: Receiver agrees to use reasonable measures to prevent unauthorized persons from gaining access to Confidential Information or the data processing
equipment or media where PII is stored or processed. Receiver agrees to provide its employees and agents access to Confidential Information or PII on a need-to-know basis only and agrees to cause any persons, including, without limitation,
third-party vendors, having authorized access to such information to be bound by obligations of confidentiality, non-use and non-disclosure no less stringent than those imposed upon Receiver by this Agreement. 

 

	 	13.7.2	Data Media: Receiver agrees to use reasonable measures to prevent the unauthorized reading, copying, alteration or removal of the data media used by Receiver and
containing Confidential Information or PII. 

  

	 	13.7.3	Data Retention: Receiver shall not retain Confidential Information or Pll any longer than is reasonably necessary to accomplish the intended purposes for which
Confidential Information or Pll was transferred as set forth in this Agreement. Upon the earlier expiration or termination of this Agreement or the written request of Discloser, Receiver shall delete and/or destroy all Confidential Information or
PII in Receiver’s possession, including any copies thereof, and shall deliver a written statement to Discloser within thirty (30) days of Discloser’s request confirming that Receiver has done so. 

 

	 	13.7.4	Data Memory: Receiver agrees to use reasonable measures to prevent unauthorized data input into memory and the unauthorized reading, alteration or deletion of
Confidential Information or PII. 

  

	 	13.7.5	Personnel: Upon request, Receiver shall provide Discloser with a list of Receiver’s employees entrusted with processing the Confidential Information or PIl
transferred by Receiver, together with a description of their access rights. 

  

	 	13.7.6	Transmission: Receiver agrees to use reasonable measures to prevent Confidential Information or Pll from being read, copied, altered or deleted by unauthorized parties
during the transmission thereof or during the transport of the data media on which Confidential Information or Pll is stored. 

  

	 	13.7.7	Breach Notification: Receiver will report security breaches (data or network) to the Discloser in a prompt and timely manner and assist the Discloser’s
investigation of such breach. 

  

	 	13.8	Other Obligations. The obligations set forth in this Section 13 are in addition to, and not in lieu of, any fiduciary duties or obligations of
confidentiality or nondisclosure that the parties may have to each other under the common law, laws providing for the protection of trade secrets, or other statutory law. 

 

	14.	INDEMNITY 

  

	 	14.1	 Indemnity by Gogo. Gogo will defend, indemnify and hold harmless Delta, its Affiliates, and each of their respective directors, officers,
employees, and agents (collectively herein the “Delta Indemnified Parties”), against and from all claims, suits, judgments, losses, damages, fines, penalties, liabilities or costs (including reasonable attorneys’ fees, interest
and expenses) resulting from any claim, suit or demand by any third party, including but not limited to injuries or deaths of persons, loss of or damage to real or 

  
 Page 28

	 	
personal property, and liability or obligations under or with respect to any violation of federal, state or local laws, regulations, rules, codes and ordinances, arising out of (a) any act
or omission by Gogo (or anyone for whose acts Gogo may be liable) in connection with Gogo’s performance or nonperformance under this Agreement, (b) the installation, operation, use or Deinstallation of the Equipment, the Software or the
Services (including without limitation the collection, processing, storage, transport, use and delivery of data), (c) any claim that the Equipment, the Software, Gogo Technology or the Services infringes or misappropriates any patent,
copyright, trade secret or other proprietary right, or (d) any failure by Gogo or parties for which it is responsible under this Agreement to comply with laws and certifications as set forth in Section 5.6 (each of (a), (b), (c) and
(d), a “Gogo Claim”). This Section shall not be construed to negate, abridge or otherwise reduce any other right to indemnity which would otherwise exist in favor of any Delta Indemnified Party, or any other obligation of Gogo, its
officers, directors, employees, agents or contractors to indemnify a Delta Indemnified Party. Gogo’s obligations under this Section shall not be limited in any way by any limitation on the amount or type of damages, compensation or benefits
paid or payable by Gogo under Workers’ Compensation Acts, disability benefits acts or other employee benefit laws or regulations. The indemnification obligations of this Section shall survive termination or expiration of this Agreement.

  

	 	14.2	Exclusions to Indemnity by Gogo. Notwithstanding anything herein to the contrary, Gogo’s indemnity obligation shall not apply to the extent Gogo
Claims are caused by (i) the Delta Technology or any designs, specifications or modifications originating with, or performed by, Delta, or its contractors, including without limitation any Delta Affiliate, (ii) the combination of the
Equipment or Software with other equipment or software not supplied, authorized or specified by Gogo, or otherwise contemplated by this Agreement, (iii) misuse of the Equipment or Connectivity Services by Delta or its contractors, (iv) the
gross negligence, recklessness, illegal act, misrepresentation or malicious or willful misconduct of Delta or any of its officers, directors, agents, representatives, employees or contractors, including without limitation any Delta Affiliate, or
(v) any circumstance requiring indemnification by Delta under Section 14.3. 

  

	 	14.3	Indemnity by Delta. Delta will defend, indemnify and hold harmless Gogo, its Affiliates, and each of their directors, officers, employees and agents
(collectively, the “Gogo Indemnified Parties;” together with the Delta Indemnified Parties, the “Indemnified Parties”) against and from all suits, judgments, losses, damages, fines, penalties, liabilities or costs
(including reasonable attorneys’ fees and expenses) resulting from any claim, suit or demand by any third party, including but not limited to injuries or deaths of persons or loss of or damage to real or personal property, arising out of
(i) Delta’s negligence in performing installation, Deinstallation and/or maintenance of the Equipment, (ii) Gogo’s implementation and operation, at Delta’s request, of a system that filters and/or blocks objectionable
content (other than VOIP); provided, however, that the indemnification described in clause (ii) shall not extend to any claim, suit or demand arising out of Gogo’s failure to implement and operate the system in accordance with agreed-upon
specifications; (iii) any claim that the Delta Technology infringes or misappropriates any patent, copyright, trade secret or other proprietary right; or (iv) any failure by Delta or parties for which it is responsible under this Agreement
to comply with laws and certifications as set forth in Section 6.2 (each of (i), (ii), (iii) and (iv), a “Delta Claim”). 

  

	 	14.4	Exclusions to Indemnity by Delta. Notwithstanding anything herein to the contrary, Delta’s indemnity obligation shall not apply to the extent Delta
Claims are caused by (i) the combination of the Delta Technology with other equipment or software supplied, authorized or specified by Gogo or its contractors, (ii) misuse of the Delta Technology by Gogo or its contractors, (iii) the
gross negligence, recklessness, illegal act, misrepresentation or malicious or willful misconduct of Gogo or any of its officers, directors, agents, representatives, employees or contractors, including without limitation any Gogo Affiliate or
(iv) any circumstance requiring indemnification by Gogo under Section 14.1. 

  
 Page 29

	 	14.5	Procedures. In the event a claim is made or suit is brought that is covered by the indemnity obligations in Section 14.1 or 14.3, the Indemnified
Party shall give the party with the indemnity obligation (the “Indemnitor”) notice thereof promptly after becoming aware thereof. The Indemnitor shall assume all responsibility for such claim or suit, and the Indemnified Party shall
provide reasonable assistance and cooperation during the defense of such claim or suit or compromise or settlement thereof. The Indemnitor shall reimburse the Indemnified Party its reasonable out-of-pocket expenses incurred in providing such
assistance. Notwithstanding the foregoing, the Indemnified Party’s consent shall be obtained in the event any compromise or settlement under this Article 14: (a) includes a finding or admission of any violation of any law by the
Indemnified Party or any violation of the rights of any person by the Indemnified Party; (b) has an effect on any claim held by or against the Indemnified Party; or (c) requires the payment of any money or the taking of any action by the
Indemnified Party. The Indemnified Party shall have the right, but not the duty, at its own expense, to participate in the defense and/or compromise or settlement of such claim or suit with counsel of its own choosing without relieving the
Indemnitor of any obligations hereunder. 

  

	 	14.6	Remedies. 

  

	 	14.6.1	If any infringement or misappropriation action falls within the indemnification provided by Gogo to a Delta Indemnified Party in Section 14.1, and (a) Gogo is
enjoined or threatened to be enjoined, either temporarily or permanently, from selling, manufacturing or delivering to a Delta Indemnified Party the Equipment, Gogo Technology, Software or Services, or (b) a Delta Indemnified Party is enjoined
or threatened to be enjoined, either temporarily or permanently, from operating the Equipment, Gogo Technology or Software or providing the Services, or (c) a Delta Indemnified Party or Gogo is adjudged, in any final order of a court of
competent jurisdiction from which no appeal is available, to have infringed upon or misappropriated any patent, copyright, trade secret or other proprietary right in the use of the Equipment, Gogo Technology, Software or Services, then Gogo shall,
at its expense either (d) obtain for the Delta Indemnified Party the right to continue using such Equipment, Gogo Technology, Software or Services in a manner substantially similar to the manner allowed under this Agreement; or (e) replace
or modify such Equipment, Gogo Technology, Software or Services so that it does not infringe upon or misappropriate such proprietary right without materially impairing its usefulness or performance and is free to be delivered to and used by the
Delta Indemnified Party. If Gogo is unable, despite its best commercial efforts, to obtain for the Delta Indemnified Party either option (d) or (e), this Agreement shall immediately terminate and Gogo shall perform Deinstallation on all
Retrofit A/C as set forth in Section 3.7, without limiting the Delta Indemnified Party’s rights or Gogo’s liability under Section 14.1 above. THIS ARTICLE 14 SETS FORTH THE ENTIRE OBLIGATION AND LIABILITY OF GOGO TO DELTA
INDEMNIFIED PARTIES FOR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS RELATED TO THE EQUIPMENT, GOGO PORTAL, SOFTWARE AND SERVICES PROVIDED UNDER THIS AGREEMENT. 

 

	 	14.6.2	 If any infringement or misappropriation action falls within the indemnification provided by Delta to a Gogo Indemnified Party in Section 14.3, and
(a) Delta is enjoined or threatened to be enjoined, either temporarily or permanently, from selling, manufacturing or delivering to a Gogo Indemnified Party the Delta Technology, or (b) a Gogo Indemnified Party is enjoined or threatened to
be enjoined, either temporarily or permanently, from operating the Delta Technology, or (c) a Gogo Indemnified Party or Delta is adjudged, in any final order of a court of competent jurisdiction from which no appeal is available, to have
infringed upon or misappropriated any patent, copyright, trade secret or other proprietary right in the use of the 

  
 Page 30

	 	
Delta Technology, then Delta shall, at its expense either (d) obtain for the Gogo Indemnified Party the right to continue using the Delta Technology in a manner substantially similar to the
manner allowed under this Agreement; or (e) replace or modify the Delta Technology so that it does not infringe upon or misappropriate such proprietary right without materially impairing its usefulness or performance and is free to be delivered
to and used by the Gogo Indemnified Party. If Delta is unable, despite its best commercial efforts, to obtain for the Gogo Indemnified Party either option (d) or (e), this Agreement shall immediately terminate without limiting the Gogo
Indemnified Party’s rights or Delta’s liability under Section 14.3 above. THIS ARTICLE 14 SETS FORTH THE ENTIRE OBLIGATION AND LIABILITY OF DELTA TO GOGO INDEMNIFIED PARTIES FOR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS RELATED
TO THE DELTA PORTAL PROVIDED UNDER THIS AGREEMENT. 

  

	15.	INSURANCE 

  

	 	15.1	Delta Requirements. Delta agrees to keep in full force and effect and maintain at its sole cost and expense the following policies of insurance with the
specified minimum limits of liability during the term of this Agreement: 

  

	 	15.1.1	Comprehensive Aviation Liability Insurance, including personal injury, products and completed operations, war risk and allied perils and contractual
liability in an amount not less than $[***] combined single limit per occurrence (and in the aggregate with respects to products), which insurance may be provided by a combination of primary and umbrella coverages, covering all liability arising out
of any bodily injury (including death of any person) and any damage to (including destruction of) property. 

  

	 	15.2	Gogo Requirements. Gogo agrees to keep in full force and effect and maintain at its sole cost and expense the following policies of insurance with the
specified minimum limits of liability during the Term of this Agreement: 

  

	 	15.2.1	Comprehensive Aviation Liability Insurance, including bodily injury, products and completed operations, war risk and allied perils and contractual
liability in an amount not less than [***] combined single limit per occurrence (and in the aggregate with respects to products), which insurance may be provided by a combination of primary and umbrella coverages, covering all liability arising out
of any bodily injury (including death of any person) and any damage to (including destruction of) property. 

  

	 	15.2.2	Commercial General Liability Insurance, including coverage for Contractual Liability assumed under this Agreement, Premises-Operations, Completed
Operations—Products, and Independent Contractors providing coverage for bodily injury, personal injury and property damage with combined single limits of not less than [***] per occurrence. 

 

	 	15.2.3	Commercial Automobile Liability Insurance providing coverage for bodily injury and property damage with combined single limits of not less than [***] per
occurrence, and [***] per occurrence if Gogo employees or contractors will drive a vehicle on airport property. 

  
 Page 31

	 	15.2.4	Professional Liability (also known as Errors and Omissions Liability) Insurance covering acts, errors and omissions arising out of Gogo’s operations
or Services that includes coverage as follows: 

  

	 	15.2.4.1	Coverage for software and operations development work, implementation, testing, training and maintenance of software and systems, including coverage for copyright and
trademark protection. 

  

	 	15.2.4.2	Coverage for: (i) web and application hosting services including coverage for copyright and trademark protections and (ii) network risk coverage for damages
related to security breaches and unauthorized access including privacy damages, data destruction and misappropriation of data. 

  

	 	15.2.4.3	Professional Liability (Errors and Omissions Liability) Insurance policies shall have a limit of liability of no less than [***] per occurrence and in the aggregate and
with a retroactive date no later than the commencement of the provision of the Services. 

  

	 	15.2.4.4	Gogo further agrees that Professional Liability/Errors and Omissions Insurance will be maintained for two years following the expiration or termination of this
Agreement. Any incidents, accidents, claims or potential claims of which Supplier has knowledge shall be communicated to Delta within fifteen (15) days of such knowledge. 

 

	 	15.2.5	Comprehensive Crime Insurance, including Employee Dishonesty and Computer Fraud Insurance, covering losses arising out of or in connection with any
fraudulent or dishonest acts committed by Gogo employees, acting alone or with others, in an amount not less than [***] per occurrence. 

  

	 	15.2.6	Workers’ Compensation and Employer’s Liability Insurance in full compliance with the applicable laws of the state and/or country in which the
work is to be performed or the country of hire (whichever is applicable). Each such policy shall be endorsed to include an alternate employer endorsement and a waiver of subrogation in favor of Delta. 

 

	 	15.2.6.1	The limits of liability of Workers’ Compensation Insurance shall be not less than the limits required by applicable law. 

 

	 	15.2.6.2	The limits of liability of Employer’s Liability Insurance with minimum limits of [***] per employee by accident, [***] per employee by disease, [***] policy limit
by disease (or, if higher, the policy limits required by applicable law). 

  

	 	15.3	Approved Companies. All such insurance shall be procured with reputable insurance companies and in such form as is usual and customary to such
party’s business. 

  

	 	15.4	Endorsements. With respect to the liability insurance policies in Sections 15.1.1, 15.2.1 and 15.2.2, each party shall name the other party and their
respective officers, directors and employees (and, with respect to Delta, each of its Affiliates) as additional insureds for any and all liability arising at any time in connection with Section 14 of this Agreement. All policies of insurance
shall provide that each will not be canceled or materially altered except after thirty (30) days advance written notice to the other party. All insurance required under this Section 15 shall be primary insurance and any other valid
insurance existing for the other party’s benefit shall be excess of such primary insurance. Each party shall obtain such endorsements to its policy or policies of insurance as are necessary to cause the policy or policies to comply with the
requirements stated herein. 

  

	 	15.5	 Certificates. Each party shall provide the other with certificates of insurance evidencing compliance with this Section 15
(including evidence of renewal of insurance) signed by authorized representatives of the respective carriers for each year that this Agreement is in effect. Each certificate of insurance shall provide that the issuing company shall not

  
 Page 32

	 	
cancel, reduce, or otherwise materially alter the insurance afforded under the above policies unless notice of such cancellation, reduction or material alteration has been provided at least
thirty (30) days in advance to the other party. 

  

	 	15.6	No implied Limitation. The obligation to provide the insurance specified herein shall not limit in any way any obligation or liability of either party
provided elsewhere in this Agreement. The rights of each party to insurance coverage under policies issued to or for the benefit of one or more of them are independent of this Agreement shall not be limited by this Agreement.

  

	 	15.7	Risk of Loss. Each party shall be responsible for risk of loss of, and damage to, any Equipment or Software in its possession or under its control. Each
party shall promptly notify the other of any damage (except normal wear and tear), destruction, loss, theft, or governmental taking of any item of Equipment, Software or other materials in the possession or under the control of such party, whether
or not insured against by such party, whether partial or complete, which is caused by any act, omission, fault or neglect of such party (“Event of Loss”). Such party shall be responsible for the cost of any necessary repair or
replacement of such Equipment or Software due to an Event of Loss. In the event of an Event of Loss caused by Delta, such repair or replacement shall not be considered part of Gogo’s maintenance obligations, but Gogo shall coordinate and
oversee repair or replacement performed by a third party on an expense pass through basis or by Gogo at agreed-upon prices, which prices shall not exceed the amount of the pass through expenses that would have been incurred if the repair or
replacement had been performed by a third party. 

  

	16.	LIMITATION OF LIABILITY 

  

	 	16.1	Consequential Damages. NEITHER PARTY WILL BE LIABLE FOR, AND EACH PARTY WAIVES AND RELEASES ANY CLAIMS AGAINST THE OTHER PARTY FOR, ANY SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST REVENUES, LOST PROFIT, OR LOSS OF PROSPECTIVE ECONOMIC ADVANTAGE, RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT. 

 

	 	16.2	Limitation. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY UNDER THIS AGREEMENT FOR ANY AMOUNT THAT, IN THE AGGREGATE, EXCEEDS [***].

  

	 	16.3	Exclusions. Sections 16.1 and 16.2 shall not apply with respect to (a) claims of third parties for bodily injury (including loss of life) or damage
to property to the extent caused by the negligence or willful misconduct of either party; (b) claims arising out of a breach of confidentiality; (c) a party’s obligations under Section 14 (Indemnity) of this Agreement; or
(d) claims or losses arising out of willful misconduct of either party. 

  

	 	16.4	Equitable Relief. The limitations of liability set forth herein are not intended in any way to restrict either party’s right to seek injunctive or
other equitable relief. 

  

	17.	EXCUSABLE DELAYS 

  

	 	17.1	 Definition. Either party shall be excused from performance of its obligations hereunder, and shall not be liable to the other party for
any direct, indirect, special, incidental, consequential or punitive damages suffered or incurred by the other party arising out of a total or partial failure to perform hereunder or delay in such performance, to the extent resulting directly from
any event or occurrence beyond the reasonable control of the delayed party and unforeseeable as of the Effective Date (collectively, “Excusable Delay”), including, without limitation, (i) acts of God, (ii) wars or acts of
a public enemy, (iii) acts, failures to act or delays of the Governments of any state or political subdivision or any department or regulatory agency thereof or entity created thereby, including,

  
 Page 33

	 	
without limitation, national aviation authorities, (iv) quotas or embargoes, (v) acts of sabotage, (vi) fires, floods or other natural catastrophes, or (vii) strikes, lockouts
or other labor stoppages, slowdowns or disputes; provided, however, that such delay is not occasioned by the fault or negligence of the delayed party. Any Excusable Delay shall last only as long as the event remains beyond the control of the delayed
party and only to the extent that it is the direct cause of the delay. 

  

	 	17.2	[***] 

  

	 	17.3	Recourse. The delayed party shall notify the other party within a reasonable time after it discovers an Excusable Delay has occurred, in writing,
specifying the cause of the delay and, to the extent known, estimating the duration of the delay. No delay shall be excused unless such written notice shall have been given as required by this Section. If the Excusable Delay (other than the
Excusable Delay described in Section 17.2) lasts in excess of sixty (60) days, the non-delayed party shall have the right to terminate this Agreement without any cost or penalty. 

 

	18.	GENERAL 

  

	 	18.1	Independent Contractors. Nothing contained in this Agreement shall be construed to constitute Gogo as a partner, employee or agent of Delta, nor shall
either party have the authority to bind the other in any respect, it being intended that each shall remain responsible for its own actions. Gogo is retained only for the purposes and to the extent set forth in this Agreement. Gogo is an independent
contractor of Delta, and personnel used or supplied by Gogo in performance of this Agreement shall be and remain employees or agents of Gogo and under no circumstances shall be considered employees or agents of Delta. Gogo shall have the sole
responsibility for supervision and control of its personnel. 

  

	 	18.2	Use of Subcontractors/Affiliates. Nothing in this Agreement shall create any contractual relationship between Delta and any Gogo subcontractor, and no
subcontract shall relieve Gogo of its obligations hereunder should the subcontractor fail to perform in accordance with the provisions of this Agreement. Delta shall have no obligation to pay or to see to the payment of any money to any
subcontractor. Each party shall be solely responsible for the acts and omissions of its subcontractors and Affiliates. Any breach by a subcontractor or Affiliate of any terms or conditions of this Agreement shall be deemed a breach by the party
engaging such subcontractor or whose Affiliate breached. 

  

	 	18.3	Notice. Any notice, demand or document that either party is required or otherwise desires to give or deliver to or make upon the other party hereunder
shall be in writing and shall be (a) personally delivered, (b) deposited in the Mail, registered or certified, return receipt requested, with postage prepaid, (c) sent by overnight courier, or (d) sent by facsimile with
confirmation of receipt by the addressee, addressed as follows: 

  

			
	If to Delta:	  	 Delta Air Lines, Inc.
 Director
- Technical Operations, Supply Chain Management
 1775 Aviation Boulevard
 Atlanta, Georgia 30354-3743
 Fax: 404-677-6079

		
	with a copy to:	  	 General Counsel
 Delta Air
Lines, Inc.
 1020 Delta Boulevard

Atlanta, Georgia 30354-1989
 Fax:
404-715-7882

		
	If to Gogo:	  	 Attn: General Counsel
 Gogo
LLC
 1250 N. Arlington Heights Road, Suite 500
 Itasca, IL 60143
 Fax: (630) 647-1755

  
 Page 34

 or to such other address as either party shall designate for itself by notice given to the
other party as aforesaid. Any such notice, demand or document shall be deemed to be effective upon receipt of the same by the party to whom the same is addressed. 
  

	 	18.4	Assignment. This Agreement shall inure to the benefit of and be binding upon each of the parties and their respective successors and assigns, but neither
the rights nor the duties of either party under this Agreement may be voluntarily or involuntarily assigned or delegated, in whole or part, without the prior written consent of the other party, such consent not to be unreasonably withheld.
Notwithstanding the foregoing, either party may assign this Agreement in connection with a merger, consolidation, or similar transaction, or a sale or other disposition of all or substantially all of its assets. Either party may assign this
Agreement to an Affiliate (provided that either Delta or Gogo, as applicable, guarantees performance of the Affiliate). Any attempted assignment or transfer in violation of the foregoing will be void. 

 

	 	18.5	Governing Law. This Agreement shall be governed by and construed according to the internal laws of the State of New York, without giving effect to its
conflicts of law principles. 

  

	 	18.6	Savings Clause. If any provision of this Agreement is declared unlawful or unenforceable as a result of final administrative, legislative or judicial
action, this Agreement shall be deemed to be amended to conform with the requirements of such action and all other provisions hereof shall remain in full force and effect. 

 

	 	18.7	Waiver. No failure or delay by either party in requiring strict performance of any provision of this Agreement, no previous waiver or forbearance of any
provision of this Agreement by either party and no course of dealing between the parties shall in any way be construed as a waiver or continuing waiver of any provision of this Agreement. 

 

	 	18.8	Final Agreement. This Agreement constitutes and represents the final agreement between the parties and supersedes all prior or contemporaneous agreements
and understandings of the parties as to the subject matter hereof, including without limitation the parties’ Letter of Intent giving rise hereto. For the avoidance of doubt, this Agreement does not supersede the Domestic Agreement. There are no
oral agreements between the parties. This Agreement may be amended in whole or in part only in a writing signed by both parties. 

  

	 	18.9	Captions. The Section headings herein are for convenience of reference only and are not intended to define or aid interpretation of the text hereof.

  

	 	18.10	Counterparts. This Agreement may be executed in counterparts, each of which shall constitute an original but all of which together shall constitute one
and the same instrument, and if so executed in counterparts will be enforceable and effective upon the exchange of executed counterparts. 

  

	 	18.11	Survival. Notwithstanding anything herein to the contrary, any Sections or portions of any Sections of this Agreement (including the Exhibits
hereto) that by their express terms survive, or by their nature should survive, expiration or termination of this Agreement shall survive such expiration or termination. 

 

	 	18.12	Air Travel. Gogo agrees that its personnel performing Services under this Agreement and any SOW will make every reasonable effort to use Delta Air Lines
for air travel associated with such performance. 

  
 Page 35

	 	18.13	No Third-Party Beneficiaries. The provisions of this Agreement are enforceable solely by the parties to this Agreement. No other person shall have the
right to enforce any provision of this Agreement or compel any party to this Agreement to perform any Service or comply with the terms of this Agreement. 

  

	 	18.14	Interpretation. (a) When a reference is made in this Agreement to a Section, such reference shall be to a Section of this Agreement unless otherwise
clearly indicated to the contrary. (b) As used throughout this Agreement and all attachments, amendments and Exhibits annexed hereto, the word “including” shall be interpreted to mean “including, without limitation” or
“including, but not limited to”. (c) The words “hereof”, “herein” and “herewith” and words of similar import shall, unless otherwise stated, be construed to refer to this Agreement as a whole and not to
any particular provision of this Agreement, and article, section, paragraph, exhibit and schedule references are to the articles, sections, paragraphs, exhibits and schedules of this Agreement unless otherwise specified. (d) The plural of any
defined term shall have a meaning correlative to such defined term, and words denoting any gender shall include all genders. Where a word or phrase is defined herein, each of its other grammatical forms shall have a corresponding meaning.
(e) This Agreement has been reviewed and negotiated by both parties and shall be deemed to have been drafted by both parties; accordingly, no rule of interpretation against the drafting party are applicable to this Agreement.

  

	 	18.15	Supplier Performance. Gogo will participate in Delta’s Supplier Performance Program, which monitors, evaluates and scores suppliers in accordance
with quantifiable objectives. Should any part of such program conflict with the terms of this Agreement, this Agreement shall prevail. 

  

	 	18.16	Doing Business with Delta. In performing the Services, Gogo shall comply with the principles of business ethics and conduct required of suppliers and set
forth in the booklet available on-line at http://images.delta.com.edgesuite.net/delta/pdfs/doingbiz.pdf. 

  

	 	18.17	Equal Opportunity. Gogo shall not discriminate against any employee or applicant for employment because of race, color, religion, disability, sex,
national origin, age or any other unlawful criterion and shall comply with all applicable laws against discrimination and all applicable rules, regulations and orders issued thereunder or in implementation thereof. The Equal Opportunity Clauses set
forth in 41 C.F.R., sections 60-1.4 (a), 60-250.5 (a) and 60-741.5 (a) are incorporated herein by this reference. 

  

	 	18.18	Supplier Diversity. Delta and Gogo are committed to enhancing business opportunities for small, minority, and women-owned business enterprises (SBE/M/WBE)
as suppliers and subcontractors. Gogo and Delta shall use reasonable commercial efforts to include and utilize SBE/M/WBE supplier firms, as long as they are competitive on price, quality, service and provide the best overall value for goods and
services provided under this Agreement. Gogo shall complete and submit to Delta a Supplier Diversity Quarterly Utilization Report, in such format as Delta may reasonably specify, by the first day of the second month following each calendar quarter.

 IN WITNESS WHEREOF, the parties have executed and delivered this Agreement as of the Effective Date. 

 

									
	GOGO LLC	 		 	DELTA AIR LINES, INC.
					
	By:	 	 /s/ Michael J. Small
	 		 	By:	 	 /s/ Steve Gorman

					
	Name:	 	Michael J. Small	 		 	Name:	 	Steve Gorman
					
	Title:	 	Chief Executive Officer	 		 	Title:	 	EVP & COO
					
	Date:	 	 3/25/13
	 		 	Date:	 	 3/18/13

  
 Page 36

 EXHIBIT A 

EQUIPMENT 
 Each shipset will
consist of the following LRUs 
 [***] 

  
 Page 37

 EXHIBIT B 

SERVICE LEVEL AGREEMENT 
 This
Service Level Agreement (this “SLA”) is Exhibit B to the Agreement. Its purpose is to describe the service level, customer support and problem resolution metrics for Gogo’s broadband in-flight connectivity services. Capitalized terms
not defined herein shall the same meaning as set forth in the Agreement. 
  

	1.	Definitions: 

  

	 	1.1.	System: As defined in Section 1.52 of the Agreement. 

  

	 	1.2.	GOGO Network: The ground based components and satellite components of the System, excluding the Gogo Avionics. 

 

	 	1.3.	GOGO Avionics: The aircraft based components of the System, including but not limited to airborne network components, wireless access points, antennae and associated
wiring and software. 

  

	2.	SLA Administration: 

  

	 	2.1.	System Monitoring and Reporting: Gogo shall provide to Delta reports, on a monthly basis, on the metrics referenced in this SLA, including availability and latency
performance. The reports shall be adequate for Delta to determine Gogo’s performance against such metrics. The format shall be mutually agreed upon. 

  

	 	2.2.	Gogo will meet with Delta quarterly to review performance against the SLA and to resolve issues. 

 

	 	2.3.	Gogo shall maintain an SLA report audit trail (including detailed performance reports) and shall make this data available within 72 hours of Delta’s request. At
any point during the Term, the audit trail report shall include data for the preceding three (3) years or, if shorter, the period from the Effective Date to the date of the report. 

 

	 	2.4.	The parties agree to discuss in good faith any necessary adjustments to the SLA terms due to new requirements or unforeseen System or customer issues.

  

	3.	GOGO Network Operation: 

  

	 	3.1.	Gogo shall operate the GOGO Network on a 24 hours per day, 7 days per week and 365 days per year basis. 

 

	 	3.2.	Gogo will provide a dedicated Gogo maintenance support resource to support System operation. 

  
 Page 38

	 	3.3.	Gogo Network Outage Notifications: 

 3.3.1. Planned Outages: 
 The following table sets forth occurrence limits for
planned Gogo Network outage events. Gogo agrees that planned Gogo Network outage events will not exceed the applicable limits set forth below. 
  

					
	 Event Type
	  	Example	  	Limit
			
	 Non-customer impacting or scheduled maintenance window activities*
	  	Configuration change	  	[***]
			
	 Customer impacting (localized)
	  	System upgrade	  	[***]
			
	 Customer impacting (System-wide)
	  	Data center Upgrade	  	[***]
			
	 Planned emergency maintenance
	  	Loss of redundancy	  	[***]

 *“Scheduled maintenance window activities” means those activities that have virtually no customer impact as
they are scheduled at times when there are few aircraft flying and passengers on such aircraft are unlikely to be using the System. 
 Gogo will
send notification of each outage event, except for those due to planned emergency maintenance, to Delta at least [***] in advance of the event. Gogo will send notification of each planned emergency maintenance outage event to Delta as soon as the
planned emergency maintenance is scheduled, and such notice will identify the outage event as a “Planned Emergency Maintenance Activity.” “Planned emergency maintenance” means maintenance activity that Gogo needs to perform
quickly in order to avoid adverse customer impact, and is generally due to a loss of redundancy that is not yet impacting customers. 
 3.3.2. Unplanned Outages: 
 Gogo will send notification of each unplanned
Gogo Network outage event to Delta within [***] minutes of Gogo’s confirmation of the outage. Such notifications will be sent to a centralized distribution list as designated by Delta. 

3.3.3. Post Mortem Reporting: 
 If requested by Delta, Gogo will provide a post-mortem analysis report on each Gogo Network outage that affected the Connectivity Services. Each such report will detail the root-cause of the outage, as
well as any corrective actions taken by Gogo in response to the outage. 
  

	4.	GOGO System Performance: 

  

	 	4.1.	Service Availability [***] 

  

	 	4.2.	Exclusions from Availability 

4.2.1 For any Retrofit A/C for which the Connectivity Services are unavailable due to an Equipment failure, Downtime associated with such
failure during transit to a Gogo-designated repair facility is capped at [***]. 

  
 Page 39

 4.2.2 Once such Retrofit A/C reaches the Gogo designated repair facility the calculation of
Downtime resumes. 
 4.2.3 Downtime caused by Delta’s failure to perform its obligations under the Agreement with respect to
a necessary service bulletin or required maintenance shall be subtracted from both the Retrofit A/C Flight Time and the Downtime calculations. 
 4.2.4 Downtime caused by Delta-caused damage to the Equipment shall be subtracted from both the Retrofit A/C Flight Time and the Downtime calculations. 

4.2.5 System performance metrics may not apply to specific promotions if mutually agreed upon by the parties. 

4.2.6 Downtime caused by Excusable Delay shall be subtracted from both the Retrofit A/C Flight Time and the Downtime calculations.

 4.2.7 Downtime caused by satellite outages, the occurrence of which shall be verified by Gogo to Delta’s reasonable
satisfaction, that are beyond Gogo’s control shall be subtracted from both the Retrofit A/C Flight Time and the Downtime calculations. 
  

	 	4.3.	System Performance: 

 Gogo is
responsible at all times to ensure that the Connectivity Services maintain the uplink and downlink speeds to support the Latency described below. Gogo monitors System Latency and anticipates future potential bottlenecks and builds a supporting
network as necessary to maintain consistent levels of customer experience. 
 [***]. 

 

	5.	Content Filtering: 

  

	 	5.1.	Delta may submit reasonable changes to the “blocked content lists” at any time. Gogo shall implement such changes within 48 hours of Delta’s request
assuming such changes are within the scope of the content filtering system developed by Gogo. 

  

	6.	Support to System Users: 

  

	 	6.1.	Gogo will provide Retrofit A/C passengers with 24 hours per day, 7 days per week and 365 days per year access to Gogo’s customer service agents. All passenger
issues will be resolved per the schedule below: 

  

			
	 Call Type
	  	Resolution
	 Chat
	  	[***]
	 E-Mails
	  	[***]
	 Calls
	  	[***]

  
 Page 40

	 	6.2.	Gogo will provide 24 hours per day, 7 days per week and 365 days per year technical help desk support. Without limiting Gogo’s obligations set forth above, Gogo
will resolve System performance or technical problems per the schedule below: 

  

									
	 Fault Criticality
	  	Examples	 	Maximum Time To:
	  	 	Initial
Response	 	Resolve	 	Close
	Critical	  	[***]	 	[***]	 	[***]	 	[***]
	Major	  	[***]	 	[***]	 	[***]	 	[***]
		  	[***]	 	[***]	 	[***]	 	[***]
	Minor	  	[***]	 	[***]	 	[***]	 	[***]

 The term “Resolved” means the fault has been identified, the nature of the fault is understood,
and the Connectivity Service has been restored to an acceptable level. The term “Closed” means the problem as well as the underlying cause(s) of the problem have been identified and corrective measures have been taken to permanently
eliminate the problem. 
 As an example, a resolution to a problem might be the installation of a temporary (emergency) software
patch. While this fixes the problem temporarily, the problem is not considered closed until the formal, documented patch has been obtained from the vendor, installed, tested, and confirmed to solve the issue with no other deleterious side effects

  

	7.	Contacting Operations Response Services for Technical Issues 

  

	 	•	 	 Toll-Free: 1-866-WiFi-NOC (1-866-943-4662)  

  

	8.	Management Escalation 

Management escalation is the process of elevating a critical problem to appropriate levels of management to aid in its resolution. If at
any time Delta believes that a problem is not being addressed in a timely and effective manner, the issue may be brought to the attention of the Manager of Operations Response Services. If escalating the issue to this level does not bring a
satisfactory response it may be further escalated to the Director of Technical Operations Support. 
 The table below lists the
management contacts to use for escalations. Escalations should occur when the response, resolution, or close times shown in the table in Section 6.2 are not met, and/or the delivered results are otherwise unsatisfactory. For clarity, the
management escalation process described in this Section 8 shall not limit any remedies otherwise available to Delta pursuant to the Agreement. 
  

					
	 Escalation Level
	  	 Gogo Contact
	  	Contact
Information
	1st Escalation	  	Network Operations Center Manager	  	[***]
	2nd Escalation	  	Director of Network Operations	  	[***]
	2nd Escalation Alternate	  	Director of Technical Operation Support	  	[***]

  
 Page 41

 EXHIBIT C-1 

INITIAL INTERNATIONAL FLEET 

[***] 

  
 Page 42

 INSTALLATION SCHEDULE 

 

									
	 Fleet Type
	  	Number of A/C	  	Prototype A/C
Out of Service
Date	  	STC	  	PMA
	 767-300
	  	[***]	  	[***]	  	[***]	  	[***]
	 A330
	  	[***]	  	[***]	  	[***]	  	[***]
	 767-400
	  	[***]	  	[***]	  	[***]	  	[***]
	 747
	  	[***]	  	[***]	  	[***]	  	[***]
	 777
	  	[***]	  	[***]	  	[***]	  	[***]
	 757
	  	[***]	  	[***]	  	[***]	  	[***]

 The above schedule does not reflect, and will be adjusted to the extent of, any Excusable Delays. Without limiting the
foregoing, the parties agree that the following shall be deemed Excusable Delays: 
 [***] 

Installation completion dates are not available for inclusion in the above schedule as of the Effective Date but will be determined and added to the
schedule, as follows, based on the applicable STC dates set forth above as they may be adjusted to the extent of any Excusable Delays: 
 [***] 

  
 Page 43

 EXHIBIT C-2 

CURRENT ROUTES 

EXHIBIT D 
 EQUIPMENT SPECIFICATIONS 
 [***] 

Note that installation kit weights are estimated and may be adjusted after CDR. 

  
 Page 44

 EXHIBIT E 

AIR WORTHINESS AGREEMENT 
 [Attached] 

  
 Page 45

 EXHIBIT F 

SYSTEM DEFINITION DOCUMENT 
  

	1.	Scope 

 The Ku System Description Document shall
provide a high level overview of the system functions for the airborne and terrestrial systems. If more detail is needed, please refer to the Applicable Documents section of the document. The goal of the document is to inform a technical audience of
primary functions and their relative locations within the system. 
  

	2.	Applicable Documents 

 The
following documents form a part of this specification to the extent specified herein. Unless a specific issue or revision is listed, the referenced documents shall be of that issue or revision in effect on the data of this specification. In the
event of a conflict between the documents referenced and the contents of this specification, the contents of this specification shall apply. 
  

	3.	Government Documents 

 None 

 

	4.	Federal Aviation Regulations (FAR’s) 

  

			
	CFR Title 14, Part 23	  	FAA Airworthiness Standards, Normal, Utility, Acrobatic and Commuter Category Airplanes
	CFR Title 14, Part 25	  	FAA Code of Federal Regulations Aeronautics and Space Airworthiness Standards:
		  	Transport Category Airplanes
		  	Paragraph 25.853 through amendment 25-83
		  	Paragraph 25.869 through amendment 25-72
	FAA AC 25-16	  	Advisory Circular, Electrical Fault and Fire Prevention and Protection

  

	5.	Non-Government Documents 

  

	6.	Standards 

 Table 1 IEEE, RFC
and 3GPP2 Standard Reference. 
  

					
	Reference	  	Standard	  	Description
	A	  	IEEE 802.1D-2004	  	IEEE Standard for Local and metropolitan area networks Media Access Control (MAC) Bridges
	B	  	IEEE 802.1Q-2005	  	IEEE Standard for Local and metropolitan area networks Virtual Bridged Local Area Networks
	C	  	IEEE 802.3-2005	  	Part 3: Carrier sense multiple access with collision detection (CSMA/CD) access method and physical layer specifications.
	D	  	IEEE 802.11b	  	
	E	  	IEEE 802.11g	  	
	F	  	IEEE 802.11a	  	
	G	  	IEEE 802.11n	  	
	H	  	IEEE 802.11d	  	Regulatory domain
	I	  	IEEE 802.11e	  	802.11 QoS
	J	  	IEEE 802.11i	  	802.11 Security
	K	  	ARINC-429 Part1-17	  	Mark 33 Digital Information Transfer System, Aeronautical Radio Inc.

  
 Page 46

					
	L	  	ARINC 600–15	  	Air Transport Avionics Equipment Interfaces, Aeronautical Radio Inc.
	M	  	RFC 791	  	Internet Protocol; September 1981
	N	  	RFC 1034, 1034	  	DNS
	O	  	RFC 1155	  	Structure and Identification of Management Information for TCP/IP; May 1990
	P	  	RFC 1157	  	A Simple Network Management Protocol (SNMP); May 1990
	Q	  		  	
	R	  	RFC 1213	  	MIB for Network Management of TCP/IP (MIB-II); March 1991
	S	  	RFC 1305	  	NTPv3
	T	  	RFC 1541, 1542	  	DHCP/Bootp
	U	  	RFC 1631, 2663	  	NAT/NAPT
	V	  	RFC 2068, 2263	  	SNMPv2, SNMPv3
	W	  	RFC 2131	  	Dynamic Host Configuration Protocol; March 1997
	X	  	RFC 2136	  	Dynamic DNS
	Y	  	RFC 2460	  	Internet Protocol, Version 6 (IPv6); December 1998
	Z	  	RFC 2464	  	Transmission of IPv6 Packets over Ethernet Networks; December 1998
	AA	  	RFC 2474, 2475, 2597, 3140, 3246	  	DiffServ, DSCP and PHB RFC.
	AB	  	RFC 2460, 2464	  	Radius
	AC	  	RFC 4251	  	SSH
	AD	  	cdma2000 Evaluation Methodology	  	http://www.3gpp2.org/Public_html/specs/C.R1002-0_v1.0_041221.pdf

  

	7.	Radio Technical Commission For Aeronautics 

  

			
	RTCA/DO-160E	  	Environmental Conditions & Test Procedures for Airborne Equipment

  

	8.	Acronyms, Conventions and Glossary 

  

			
	 ACMU
	  	Antenna Communications with Modem Unit
	 AC
	  	Advisory Circular
	 ACPU
	  	Control Processor Unit (also known as ACPU/MS)
	 ARINC
	  	Aeronautical Radio Inc.
	 CFR
	  	Code of Federal Regulations
	 CLI
	  	Command Line Interface
	 CSMA/CD
	  	Carrier sense multiple access with collision detection
	 CWAP
	  	Cabin Wireless Access Point
	 DHCP
	  	Dynamic Host Configuration Protocol
	 FAA
	  	Federal Aviation Administration
	 FMU
	  	Fuselage Mounted Unit
	 GB
	  	Giga Byte
	 GHz
	  	Giga Hertz
	 HTTP
	  	Hyper Text Transfer Protocol
	 HPT
	  	High Power Transceiver
	 Hz
	  	Hertz
	 IEEE
	  	Institute of Electrical and Electronics Engineers
	 IPv4
	  	Internet Protocol version 4
	 IPv6
	  	Internet Protocol version 6
	 Ku
	  	Band is primarily used for satellite communications (12-18 Ghz).
	 LED
	  	Light Emitting Diode

  
 Page 47

			
	 MAC
	  	Media Access Control
	 MS
	  	Media Server
	 LAN
	  	Local Area Network
	 MCU
	  	Modular Concept Unit
	 MIB
	  	Management Information Base
	 MIL
	  	Military
	 NWAP
	  	802.11n Cabin Wireless Access Point
	 QoS
	  	Quality of Service
	 RFC
	  	Request For Comment
	 RTCA
	  	Radio Technical Commission for Aeronautics
	 TBD
	  	To Be Determined
	 TFTP
	  	Trivial File Transfer Protocol
	 SNMP
	  	Simple Network Management Protocol
	 USB
	  	Universal Serial Bus
	 VAC
	  	Volts Alternating Current
	 VGA
	  	Video Graphics Array
	 VLAN
	  	Virtual LAN
	 ANSI
	  	American National Standards Institute
	 CFR
	  	Code of Federal Regulations
	 ESD
	  	Electrostatic Discharge
	 FAA
	  	Federal Aviation Administration
	 FAR
	  	Federal Aviation Regulations
	 HALT
	  	Highly Accelerated Life Testing
	 IPC
	  	The Institute for Interconnecting and Packaging Electronic Circuits
	 MTBF
	  	Mean Time Between Failures
	 PSD
	  	Power Spectral Density
	 RH
	  	Relative Humidity
	 RMS
	  	Root Mean Squared
	 RTCA
	  	Radio Technical Commission For Aeronautics
	 VDC
	  	Volts Direct Current
	 WAP
	  	Wireless Access Point
	 NOC
	  	Network Operations Center
	 PPP
	  	Point to Point Protocol
	 PSTN
	  	Public Switched Telephone Network
	 BTS
	  	Base Transceiver Station

 System Design 
 Network Architecture 
 The Gogo Ku Satellite Broadband Service network architecture is shown in
Figure 1. Logically, the network is comprised of an outer-network and an inner-network. The outer-network is made up of the air subsystem and the ground subsystem. The inner-network is made up of the Geosynchronous Ku satellite network that
interconnects the air subsystem and the ground subsystem. 
 Figure 1 Gogo Ku Satellite Broadband Service System

 [***] 
 Network Overview

 [***] 
 [***] 

  
 Page 48

 Figure 2 Gogo Ku Satellite Ground Network 

[***] 
 Figure 3 Gogo Ku
Satellite coverage Map 2013. 
 [***] 
 Figure 4 Aircraft System Reference Architecture 
 [***] 

  
 Page 49

 System Structural View 
 The following diagram (Figure 5) provides different views of the air subsystem, interconnection of the main components, their locations, etc. 

Figure 5 Gogo Aircraft System Components 
 (components/distances are not to scale; figure provides sample locations only) 

[***] 

Figure 6 Gogo Flight Cycle (Sunny Day). 
 [***] 
 EXHIBIT G 

TRADEMARKS 
 Delta Marks

  

									
	Mark Name	 	Jurisdiction	 	Status	 	Registration No	 	 Registration
 Date

					
	SKYTEAM & DEVICE	 	United States	 	Registered	 	2684264	 	04-Feb-2003
	DELTA	 	United States	 	Registered	 	0654915	 	19-Nov-1957
	WIDGET LOGO	 	United States	 	Registered	 	0704103	 	06-Sep-1960
	SKYMILES	 	United States	 	Registered	 	1968255	 	16-Apr-1996
	FREED WIDGET	 	United States	 	Pending	 	77182424	 	16-May-2007

 Gogo Marks 
 

 
  

  
 Page 50

 

 
  

  
 Page 51

 EXHIBIT H 

MAINTENANCE SERVICES 
 During
the Term, Gogo will provide turnkey support and maintenance services which shall include spares, repair of Equipment, line and base maintenance services (touch labor) and logistics. 
 Gogo Responsibilities: 
  

	 	(1)	Gogo or its designated sub-contractor shall perform the maintenance services to the A/C in accordance with Delta’s airworthiness requirements.

  

	 	(2)	Services will be performed by licensed/qualified aircraft mechanics under an FAA 145 repair station license. Maintenance activities will be performed in accordance with
applicable regulatory requirements and appropriate officially released documentation (ex: ESO, AMM, etc.) from Delta. 

  

	 	(3)	Gogo shall keep full and complete records of all maintenance services carried out hereunder, which records (including but not limited to ECO accomplishments) shall be
provided to Delta within two (2) business days or as required by regulating authorities and open for examination and inspection by Delta and its authorized representatives during normal business hours. 

 

	 	(4)	All Gogo or sub-contractor technicians shall complete training from Gogo prior to being assigned to work on Delta A/C. Gogo will provide Delta with the training
syllabus for their third party sub-contractors. 

  

	 	(5)	Gogo will notify Delta at least [***] before any change in Gogo’s line maintenance labor supplier unless such change is requested by Delta as contemplated below.
Gogo to provide Delta with a transition plan whenever there is a change in Gogo’s sub-contractor who supports Delta A/C. 

  

	 	(6)	Gogo will provide an electronic copy of its maintenance manuals used to perform Connectivity Services maintenance on Delta aircraft. Gogo will coordinate with the
appropriate Delta group(s) to ensure revisions and updates are added and maintained in a timely manner. 

 Delta
Responsibilities: 
  

	 	(1)	Make A/C available for maintenance services as required, in a timely manner as operationally practical. 

 

	 	(2)	Delta shall provide to Gogo, electronic access to all Delta specific and customized technical manuals and documents to include but not limited to Aircraft Maintenance
Manual (AMM), Illustrated Parts Catalog (IPC) and Wiring Diagram Manual (WDM), which are essential for Gogo or its designated sub-contractor to provide the maintenance services. 

 

	 	(3)	Provide at least [***] notice to Gogo if Delta requests a change in Gogo’s line maintenance labor supplier. 

Touch Labor: 
  

	 	(1)	External Equipment (e.g. Antennas, Radome, etc.) – Delta, at its sole discretion, shall decide the party (Delta or Gogo) responsible for actual replacement of
external Equipment on the A/C. 

  

	 	(2)	Delta, at its sole discretion, shall decide the party (Delta or Gogo) responsible to repair or replace any wiring on the aircraft. 

Maintenance Locations and Gogo’s Maintenance Control Center (“MCC”): 

 

	 	(1)	Gogo will have a technical representative (which may be a Gogo employee or a subcontractor) on call in each of the agreed-upon maintenance bases. The maintenance bases
will be the same as in the Domestic Agreement. 

  
 Page 52

	 	(2)	Gogo will provide [***] support at each agreed-upon maintenance station as determined by the parties during the Term from time to time. Delta should contact Gogo’s
AMCC Technical Support line (1-866-WiFi-Fly) with any maintenance-related requests or issues, and Gogo will coordinate with its employees and/or third-party providers at the stations as needed. 

 

	 	(3)	The parties will keep one another reasonably informed in the event that there is a procedural change, or a change in the location, associated with the maintenance of
the Equipment. 

  

	 	(4)	MCC will track aircraft deferrals through closure. 

 Spares and Repair: 
  

	 	(1)	All spares shall be from a Delta-approved source and shall have the appropriate FAA 8130-3 or EASA Form 1. 

 

	 	(2)	Spares will be owned and provisioned by Gogo, provided to a third party maintenance provider and available for use on Delta A/C. 

 

	 	(3)	Gogo will provide visibility into spares provisioning. 

  

	 	(4)	Gogo will be responsible for delivering and maintaining spares in working condition and repositioning of spares between the different stations.

  

	 	(5)	All spares will be covered during the Term. 

  

	 	(6)	Any Gogo Service Bulletins to be released will be released in accordance with the guidelines as outlined by Gogo’s GMM Chapter 15. Gogo Service Bulletins shall be
delivered to Delta Engineering Library or as otherwise directed by Delta Aircraft Engineering. 

 Gogo will provide the
following reports periodically to Delta: 
  

	 	(1)	Reports on spares provisioning (station-by-station quantity, historical stocking levels, turn-over, etc.) will be made available to Delta. 

 

	 	(2)	[***]. 

  
 Page 53EX-10.1.4

 Exhibit 10.1.4 
 THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATEMENT AND THE OMITTED MATERIAL HAS BEEN FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***] 
 Third Amended and Restated 

In Flight Connectivity Services Agreement 
 between 
 American Airlines, Inc. 

and 

Gogo LLC 

 This Third Amended and Restated “In-Flight Connectivity Services Agreement”,
originally titled “Equipment Purchase and In-Flight Connectivity Services Agreement” and effective as of July 1, 2008 (the “Original Effective Date”), amended and restated as of March 18, 2009 (the “First
Restatement Effective Date”), and further amended and restated (the “Second Restated Agreement”) as of April 11, 2011 (the “Second Restatement Effective Date”), between American Airlines, Inc., a
Delaware corporation with its principal place of business at 4333 Amon Carter Blvd., Fort Worth, Texas 76155 (“American” or “AA”), and Gogo LLC, f/k/a Aircell LLC, a Delaware limited liability company with offices
located at 1250 N. Arlington Heights Road, Suite 500, Itasca IL 60143 (“Supplier”, “Gogo” or “Aircell”), is further amended and restated as of September 13, 2012 (the “Third Restatement
Effective Date”). This Agreement, including the Exhibits hereto, is referred to hereinafter as the “Agreement.” 
 WHEREAS, simultaneously with the execution of this Agreement, American and Gogo are entering into that certain In-Flight Connectivity Services Agreement, dated the date hereof, pursuant to which
Gogo’s equipment will be installed and its services provided on the American aircraft described therein; and 

WHEREAS, the parties desire to amend and restate the Second Restated Agreement in order to, inter alia, achieve consistency
between certain terms of this Agreement and the Subsequent Agreement; 
 NOW, THEREFORE, in consideration of the
foregoing and the mutual covenants and promises herein set forth, the parties hereby agree as follows: 
  

	1.	DEFINITIONS 

 In
addition to those terms defined in the body of this Agreement or the Exhibits hereto the definitions below shall apply to the following terms: 
  

	 	1.1	“757” Fleet means the Boeing 757-200 aircraft listed on Exhibit R hereto (provided that American may elect to remove one or more
A/C from Exhibit R prior to installation of Gogo Equipment thereon), as well as any additional Boeing 757-200 aircraft that American designates after the Second Restatement Effective Date, which additional aircraft will be added to
Exhibit R. 

  

	 	1.2	“ABS Equipment” means the line replaceable units and other equipment, including Software and consumable and expendable parts, set forth in
Exhibit B (and accompanying Manuals) that Aircell installs, or provides for American to install, on the American A/C for the provision of the Aircell Broadband Service (ABS), but does not include Services. 

 

	 	1.3	“A/C” means an aircraft. 

  

	 	1.4	“Additional Fleets” means the MD Fleet, the Initial 737 Fleet, the Subsequent 737 Fleet, the Growth Fleet, the 757 Fleet and any other Fleet
Type that the parties may choose to add to this Agreement by mutual agreement. 

  

	 	1.5	“Air to Ground” means technology that uses an air to ground link to communicate between a ground network of cell towers and an in-cabin Wi-Fi network.

  

	 	1.6	“Aircell Broadband Services” or “ABS Services” means Gogo’s in-flight wireless Internet connectivity services for
passengers’ laptop computers, tablets, smartphones and other personal electronic devices (“PEDs”) with Wi-Fi capability, including but not limited to email, instant messaging, text messaging, access to virtual private networks
and intemet browsing. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-2 

	 	1.7	“Aircell Broadband System” or “System” shall mean the software, equipment, other hardware and services that are integrated to
provide revenue generating Aircell Broadband Services on the Retrofit A/C per the requirements set forth in this Agreement. The Aircell Broadband System includes but is not limited to the ABS Equipment, Software and Engineering Services defined
herein. The Aircell Broadband System uses an Air To Ground link to communicate with the ground network and the in-cabin Wi-Fi network. 

  

	 	1.8	“Aircell Technology” means Aircell’s proprietary business and technical information concerning Aircell’s business and operations,
including without limitation the ABS Equipment, Software, system interfaces and Aircell Broadband Services, and the process used in the manufacture of ABS Equipment, and any derivatives thereof. 

 

	 	1.9	“American Technology” means American’s proprietary business and technical information concerning American’s business and operations,
including without limitation American’s A/C, and any derivatives thereof. 

  

	 	1.10	“American URL” shall mean the links on the portal web page which shall be part of a walled garden and shall include links selected by American
such as www.aa.com. 

  

	 	1.11	“Baseline Period” shall be derived, with respect to any period during which a Sponsorship is to be conducted on any Retrofit A/C, by taking the
eight most recent weeks in which Sponsorships did not occur and disregarding the weeks that generated the highest and lowest Connectivity Revenue on such Retrofit A/C. 

 

	 	1.12	“Baseline Revenue” means, [***]. 

  

	 	1.13	“Boeing 737 New Delivery Options” has the meaning ascribed thereto in the Subsequent Agreement. 

 

	 	1.14	[***]. 

  

	 	1.15	“Connectivity Revenue” means [***]. 

  

	 	1.16	“Core Fleet” means the Transcon Fleet, the Initial 737 Fleet and the MD Fleet. 

 

	 	1.17	“Deinstallation” means removal from the A/C of all equipment listed on Exhibit B except the installation kit.

  

	 	1.18	“Engineering Services” shall mean any engineering design, drawing or certification-related activity provided by Supplier or Supplier’s
subcontractors, including without limitation the services listed in Exhibit F under the heading “engineering services.” 

  

	 	1.19	“Excess Revenue” means, [***]. 

  

	 	1.20	“Fleet Type” means the Transcon Fleet, the Initial 737 Fleet, the Subsequent 737 Fleet, the Growth Fleet, the MD Fleet, the 757 Fleet and any
other group of A/C added to American’s North American operating fleet during the Term that the parties agree will be classified as a “Fleet Type” hereunder.” 

 

	 	1.21	“Growth Fleet” means any A/C in the Boeing 737 family added to American’s North American fleet following completion of installation of all
76 A/C in the Subsequent 737 Fleet, except (i) any Initial Boeing 737 New Deliveries, (ii) any Boeing 737 New Delivery Options, and (iii) any Boeing 737 MAX family A/C unless American, in its sole discretion, elects to add either or
both of Boeing 737 New Delivery Options and/or Boeing 737 MAX family A/C to this Agreement. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-3 

	 	1.22	“Incremental Revenue” means, [***]. 

  

	 	1.23	“Initial 737 Fleet” means the 76 Boeing 737 A/C included in American’s North American operating fleet as of the Amendment #1 Effective Date as
listed on Exhibit Q-1. 

  

	 	1.24	“Initial Boeing 737 New Deliveries” has the meaning ascribed thereto in the Subsequent Agreement. 

 

	 	1.25	“Initial MD Fleet” means the 150 MD A/C listed on Exhibit A-3 (a). 

 

	 	1.26	“Installation Site” shall mean the American-specified location(s) at which the Transcon Fleet and the Additional Fleets will be retrofitted with
the ABS Equipment. Exhibit A lists the Tail Number, Installation Site, Delivery Date, Delivery Location, Retrofit Start and Retrofit End date for each aircraft in the Transcon Fleet. An exhibit to this Agreement(as agreed to by the
parties) will list Tail Number, Installation Site, Delivery Date, Delivery Location, Retrofit Start and Retrofit End date for each aircraft in each applicable Additional Fleet. 

 

	 	1.27	“Load Factor” means the number of seats occupied by paying passengers on a Retrofit A/C during a particular flight divided by the total number
of available passenger seats on the Retrofit A/C, to be reported to Aircell by flight number, city-pair segments and date. 

  

	 	1.28	“MD Fleet” means the Initial MD Fleet and the Subsequent MD Fleet. 

 

	 	1.29	“Net Revenue” means the [***]. 

  

	 	1.30	“Non-revenue Passenger” shall mean any boarded passenger who has not paid AA for a revenue generating ticket, including without limitation crew
and other AA employees. 

  

	 	1.31	“Other Portal Revenue” means [***]. 

  

	 	1.32	“Portal” means the combination of the web pages and graphical user interface that functions as a point of access for Users. 

 

	 	1.33	“Portal Revenue” means [***]. 

  

	 	1.34	“Production A/C” shall mean, with respect to the Transcon Fleet and any Additional Fleet, the remaining aircraft in such fleet (14 aircraft in
the case of the Transcon Fleet) that will be retrofitted after the approval of the STC for the Aircell Broadband System for such fleet. 

  

	 	1.35	“Program Support” shall mean the design, integration, installation, certification, and on going support associated with the launch and provision
of the Aircell Broadband Service on the Retrofit Aircraft. 

  

	 	1.36	“Promotional User” shall mean any boarded passenger who has permitted access to ABS without paying for it, including without limitation AA and
Aircell employees conducting Fly-Alongs to test and audit the service and passengers to whom AA or Aircell provides promotional coupons. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-4 

	 	1.37	“Prototype A/C” shall mean, with respect to the Transcon Fleet and any Additional Fleet, the first American aircraft in such fleet on which the
ABS Equipment is installed, which aircraft will be the prototype aircraft used by Supplier to obtain the Supplemental Type Certificate (STC) for the Aircell Broadband System for such fleet. 

 

	 	1.38	“Removal” means (i) the sale, lease return, transfer, retirement or other similar removal of an A/C from American’s operating fleet,
excluding any break from service for a period of six months or less for seasonal purposes, for storage, maintenance, repair or overhaul or for any other reason and (ii) a change in mission for an A/C such that the A/C, for a continuous period
of at least six months, is not regularly scheduled for service in the United States (excluding Hawaii) at least 50% of the time. 

  

	 	1.39	“Retrofit A/C” shall mean the Transcon Fleet, as well as the aircraft of Additional Fleets, on which the ABS Equipment has been installed.

  

	 	1.40	“Revenue Launch” means, [***]. 

  

	 	1.41	“Shipset” shall mean all ABS Equipment and Software required to implement and activate the Aircell Broadband System on American’s Aircraft,
as listed in Exhibit B. 

  

	 	1.42	[***]. 

  

	 	1.43	“Software” means any operating or application software contained within the ABS Equipment that is provided to American by Aircell or by
Aircell’s suppliers, as listed in Exhibit B, including without limitation the web page portal developed by Aircell by which passengers on the Retrofit Aircraft will access the internet. 

 

	 	1.44	“Sponsorship” means an arrangement in which a third party pays a negotiated amount to Aircell and Aircell, in consideration of such payment,
offers free or discounted ABS Service to passengers on one or more Retrofit A/C and advertises such service as being sponsored by the third party. 

  

	 	1.45	“Sponsorship Revenue” means the amount paid by a third party to Aircell in connection with a Sponsorship. 

 

	 	1.46	“Subsequent 737 Fleet” means the first 76 Boeing 737 A/C added to American’s North American operating fleet following the Amendment #1
Effective Date. 

  

	 	1.47	“Subsequent MD Fleet” means the MD aircraft listed on Exhibit A-3(b) as well as any other MD aircraft identified by American after
the Second Restatement Effective Date, which aircraft shall be added to Exhibit A-3(b). 

  

	 	1.48	“Take Rate,” for any applicable measurement period, shall mean [***]. 

 

	 	1.49	“Targeted Take Rate” means, [***]. 

  

	 	1.50	“Third Party IFE Services” means in-flight entertainment services provided by third parties. 

 

	 	1.51	“Third Party Suppliers” means those suppliers, other than Aircell (and its direct suppliers) or American, of hardware, software or services that
are related to the Aircell Broadband Service or the Third Party IFE Services. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-5 

	 	1.52	“Transcon Fleet” or “Initial Fleet” means the fifteen (15) 767-200 aircraft listed on Exhibit A-1.

  

	 	1.53	“Transcon Launch” shall mean the three-month period, beginning on the first date on which all aircraft in the Transcon Fleet have commenced
Revenue Launch, during which the Aircell Broadband Service will be tested on the Transcon Fleet. 

  

	 	1.54	“Trigger Date” means [***]. 

  

	 	1.55	“User” means an individual boarded passenger who uses an electronic device to access the Aircell Broadband Service on a Retrofit A/C.

  

	2.	OVERVIEW OF RELATIONSHIP 

  

	 	2.1	Scope. This Agreement is for the manufacture, delivery and support of the ABS Equipment and Software and Aircell’s provision of the Aircell Broadband
Service to Users on board Retrofit A/C. The ABS Equipment provided pursuant to this Agreement may be used by American in connection with the Transcon Fleet and any Additional Fleets. [***] Gogo’s obligations hereunder, including without
limitation the obligations set forth under Sections 4.2.2 and 8.6, do not extend to any technology other than Air to Ground, and without limiting the foregoing do not extend to any satellite-based technology. 

 

	 	2.2	This Agreement includes the following Exhibits, which are incorporated by reference herein: 

Exhibit A – Transcon Launch and Additional Fleet Types 

Exhibit B – ABS Equipment and Lead Times 
 Exhibit C – Specifications 
 Exhibit D – Change
Request Form 
 Exhibit E – Packing List 

Exhibit F – Installation Schedule, Training and Support for Transcon Launch 

Exhibit G – Maintenance Services 
 Exhibit H – System Definition Document (SDD) 
 Exhibit
I – Marketing Activities and Commitments 
 Exhibit J – Service Level Agreement (SLA)

 Exhibit K – Usage Reports (Example) 

Exhibit L – Wireless Distribution of Content 
 Exhibit M – Example of Revenue Share Calculation for Multi-Airline Products 
 Exhibit N – Services and Pricing for American Operational Use 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-6 

 Exhibit O – Fly-Along Cost Assumptions 

Exhibit P – Example of DECS Report 
 Exhibit Q – Installation Schedule, Training and Support for the Subsequent 737 Fleet 
 Exhibit R – Installation Schedule, Training and Support for the 757 Fleet 
 Exhibit S – Content Filtering Services 
 Schedule 1
– Schedule of Third Party Infringement Allegations 
  

	 	2.3	Transcon Launch. It is the intent of the parties that [***]. 

 

	 	2.4	Additional Fleets – Leased ABS Equipment. Following the First Restatement Effective Date, American will make the [***] available for installation of
ABS Equipment and provision of ABS, on a schedule and related terms agreed to by the parties and set forth in sub-exhibits to Exhibit A (e.g., A-2, A-3). Supplier shall deliver and lease to American such
number of shipsets of the ABS Equipment as are required to install in the A/C of such Additional Fleets, in accordance with the applicable exhibit, as such exhibit may be changed from time to time in accordance with the terms thereof or otherwise by
mutual agreement, and American will have such shipsets installed in the applicable A/C. This paragraph is qualified in its entirety by the provisions of Section 11.2.2. 

 

	 	2.5	Additional Fleets – Purchased ABS Equipment. Following the Second Restatement Effective Date, American will make the [***] available for installation
of ABS Equipment and provision of ABS, on schedules and related terms agreed to by the parties and set forth on Exhibit A-1(b) and Exhibit A-4, respectively. American shall purchase, and Supplier shall sell and deliver to
American, such number of shipsets of the ABS Equipment as are required to install in the A/C of such Additional Fleets in accordance with the applicable exhibit, as such exhibit may be changed from time to time in accordance with the terms thereof
or otherwise by mutual agreement, and American will have such shipsets installed in the applicable A/C. 

  

	3.	EQUIPMENT, DOCUMENTATION AND SOFTWARE 

  

	 	3.1	ABS Equipment and Software. The ABS Equipment, Software and accompanying manuals (including, where applicable, part numbers and quantities per Shipset),
are set forth in Exhibit B. After the Original Effective Date, ABS Equipment and Software may be added or deleted by mutual written agreement of the parties and amendment of Exhibit B. However, Supplier may remotely
upgrade the Software in accordance with its standard upgrade process, subject to Section 4.2.1 for any changes that would require changes to the applicable Specifications. 

 

	 	3.2	Specifications. 

  

	 	3.2.1	Service Level Agreement. Aircell will operate ABS to meet the service levels and functionalities detailed in Exhibit J – Service
Level Agreement. Notwithstanding anything to the contrary contained in Exhibit J, the terms thereof apply to both the Transcon Fleet and any Additional Fleet: 

 

	 	3.2.2	Assessing Operational Burden. American will monitor in-service feedback from its employees regarding the operation of ABS on Retrofit A/C[***]

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-7 

	 	3.2.3	Performance of ABS. The performance of the Aircell Broadband System will be evaluated against the terms outlined in Exhibit J –
Service Level Agreement. 

  

	 	3.2.4	System Definition Documentation. A description of the Aircell Broadband System is in the System Definition Documentation in Exhibit H (the
“SDD”). This is a description of the functionalities of ABS as installed on the Transcon Fleet and Additional Fleet, as well as the ABS Equipment within the System. Any changes to the SDD will require mutual agreement of the
parties. 

  

	 	3.2.5	American Operational Use. Except as provided in Exhibit N, the System shall not be used on any Retrofit A/C for any purpose other than
providing Aircell services under this Agreement unless agreed to by both parties. 

  

	 	3.2.6	Specifications. The ABS Equipment and Software will be built and maintained to meet the specifications and technical requirements set forth in
Exhibit C, as may be revised from time to time by mutual agreement or as required to obtain Certification or to provide the Aircell Broadband Service in accordance with the terms of this Agreement (the
“Specifications”). The ABS Equipment shall function as an integral component of the System in accordance with the Specifications. 

  

	 	3.2.7	Power and Weight. The power and weight for each component of the Equipment are included in the Specifications set forth in Exhibit C. [***]

  

	 	3.2.8	Changes. Any changes or deviations from the Specifications attached as Exhibit C, including without limitation changes or deviations that
impact delivery, price, weight, power, dimensions, cooling requirement or reliability or otherwise impact form, fit and function, must be approved by both parties in accordance with the provisions of Article 4 of this Agreement.

  

	 	3.3	Provision of Handsets: Two handsets, one in the cabin and one in the flight deck, will be installed on each Retrofit A/C and will incorporate crew
controls and provide voice communications for American’s operational purposes. From the date of installation until the earlier of (i) the completion of the Transcon Launch or (ii) Aircell’s delivery of an anti-theft mechanism for
the handsets, Aircell will replace any broken or lost wireless handsets at no charge to American. American will use best efforts to minimize breakage, loss or theft of the handsets. 

 

	 	3.4	Aircell Broadband Service Documentation and Software. Except as otherwise provided herein, Aircell shall provide, at no cost to American, any and all
documents, manuals, guides, drawings, specifications and other information (the “Documentation”) that American reasonably requires to install, operate, use, test and maintain the ABS Equipment. Such Documentation shall include, but
is not limited to: 

  

	 	3.4.1	Component Maintenance Manuals. Supplier shall provide American with one non-editable electronic copy and one paper copy of a Component maintenance manual
(the “CMM”) for each repairable LRU delivered to American. Level Three information (sub-sub component) shall be provided in the CMMs for LRUs that are determined by the Supplier to be repairable at this level. Non-repairable LRU
sub-components shall be documented to Level Two. Supplier shall use the ATA-100 Specification as a guide in the preparation of the CMM. 

  

	 	3.4.2	 Aircraft Maintenance Manual and Aircraft Illustrated Parts Catalog. Supplier shall provide American with one non-editable electronic copy
and one paper copy 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-8 

	 	
of the following manuals for each different system type delivered to American: the aircraft maintenance manual (the “AMM”) and the aircraft illustrated parts catalog (the
“AIPC”). Supplier shall use the ATA-100 Specification as a guide in the preparation of the AMM and the AlPC. 

  

	 	3.4.3	Service Bulletins. For so long as American has any ABS equipped aircraft remaining in service, Supplier shall provide service bulletins to American in
accordance with ATA Specification 100. If the changes discussed in a service bulletin affect the CMM, revised pages for the CMM will be supplied by Supplier to American. 

 

	 	3.4.4	Copies of Manuals and Bulletins. American shall not modify, alter or reproduce any manuals, bulletins or similar items provided by Supplier to American
without Supplier’s prior written consent. 

  

	 	3.4.5	Documentation from Third Party Suppliers. As soon as practical following the execution of this Agreement, Supplier shall request all necessary technical
documentation from the manufacturer and/or designer of components of the Retrofit Aircraft with which the ABS Equipment and Software will interface, including but not limited to, aircraft wiring data. In the event that Supplier is not successful in
obtaining such documentation from any American Supplier and such event may adversely impact the Program schedule, Supplier shall promptly notify American and request American’s assistance in obtaining such documentation. If Aircell is still
unable to obtain the documentation from an American Supplier and the price and on the terms offered Program schedule is adversely impacted, such delay shall be considered an Excusable Delay. As used herein, “American Supplier” means a
direct supplier to American other than Aircell and its direct suppliers. 

  

	 	3.4.6	Delivery and Format of Documentation. The Documents shall be provided upon request by American and in the reasonable format and manner required by
American. Those Documents deemed necessary by American as of the time of execution of this Agreement will be provided at ITCM and PDR. Unless otherwise required by American and stated at ITCM or PDR, all other Documents will be provided to American
by no later than seventy five (75) days prior to the delivery of the first Shipset. 

  

	 	3.4.7	Right to Use. American shall have the royalty-free right to use the Software as embedded in the ABS Equipment and use and duplicate the Documentation,
solely as necessary to install, test, use and maintain the ABS Equipment on the Retrofit A/C. American shall not modify, alter or reproduce the Software, Documentation, Service Bulletins or similar items provided by Aircell to American, nor remove,
alter, cover or obfuscate any copyright notices or other proprietary rights notices included therein, nor reverse engineer, decompile or disassemble the Software, without Aircell’s prior written consent. 

 

	 	3.4.8	Distribution List. American Engineering will be on Supplier’s distribution list for all Documentation. American will provide the address for such
distribution within sixty (60) days from execution of this Agreement. 

  

	 	3.4.9	On/Off Instructions. Aircell will provide at no cost to American system ON/OFF instructions. These instructions will be provided so that American can fly
the Retrofit A/C with functioning equipment but without offering the Service at any time should American’s flight crew so deem necessary. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-9 

	 	3.5	Facilities. Supplier will not move the final assembly of ABS Equipment provided to American from its current production facility/ies without
American’s written consent, which shall not be unreasonably withheld; provided, however, that this requirement shall not apply to engineering and production which normally occurs at third party facilities. Upon reasonable prior notice, Supplier
agrees to give American or its designated representative direct access to the manufacturing, engineering and purchasing areas of any manufacturing facility working on this program including its sub-suppliers. It is also agreed that upon reasonable
prior notice, Supplier will provide American’s On Site Representative (OSR) office space, intemet connectivity and telephone access located at the primary manufacturing location. When requested, Supplier agrees to provide American or its OSR
current information relating to the program within a reasonable period of time but no later than 48 hours after the request if practicable. Such visits and monitoring by American shall not unreasonably interfere with the work being performed.

  

	 	3.6	Certification. [***] 

  

	4.	DESIGN CHANGES 

  

	 	4.1	Mandatory Changes. In the event Aircell must change the Specifications to help correct a safety or reliability problem, or to ensure conformance with any
applicable law or regulation (“Mandatory Change”), Aircell will immediately submit a Design Change Form to American identifying the consequences of implementing such Mandatory Change, including (i) proposed changes to the ABS
Equipment and/or Software; (ii) the amount of time required to implement such changes; and (iii) changes in the lead time associated with the manufacture of ABS Equipment. Upon receipt of American’s approval of the proposal, which
shall not be unreasonably withheld, and completion of any testing required, Aircell will promptly make the changes and complete all other requisite work as appropriate and in all ABS Equipment not yet shipped to American. Following approval by
American of the Mandatory Change and all pre-production testing required, the applicable Specifications shall be construed as incorporating the Mandatory Change. 

 [***] 
  

	 	4.2	Improvements. 

  

	 	4.2.1	Upgrades. If at any time during the Term Aircell offers to any general commercial airline Air to Ground connectivity services that American
reasonably believes to have any material service or materially enhanced functionality or reliability as compared to the connectivity services then available on American and American requests such service, functionality or reliability on some or all
Retrofit A/C, within a reasonable period of time Aircell will upgrade or replace the ABS Equipment on such Retrofit A/C such that the System provided on such Retrofit A/C hereunder includes such additional service, functionality or reliability.
Subject to the provisions of Section 11.6, such upgrades or replacements shall be provided [***] with respect to Leased ABS Equipment (as defined in Section 5) and [***] with respect to Purchased ABS Equipment (as defined in
Section 5). In addition, from time to time during the Term, Aircell may wish to upgrade or improve the System on some or all Retrofit A/C, [***] to enhance the System’s functionality and the Users’ experience. In such event, Aircell
will provide written notice to American that identifies the proposed upgrade and the amount of time and process required for implementation of same. Upon receipt of American’s approval of the upgrade, which shall not be unreasonably withheld,
and any required testing, Aircell will proceed to implement the upgrade, and the applicable Specifications will be revised as needed. For purposes of clarification, the parties acknowledge and agree that this Section does not apply to Ancillary
Services or wireless distribution of content. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-10 

	 	4.2.2	Defects. [***] Aircell shall make all changes to the ABS Equipment and Software necessary to correct manufacturing defects or design deficiencies (i.e.,
where such Equipment or Software does not meet the Specifications) for the term of the Agreement from the date of initial ABS Equipment installation on each Retrofit A/C. Aircell shall provide American with the applicable modification kits and
modification instructions (in the Service Bulletin). Aircell will design the modification so that the labor time for installation shall be minimized. During the term of the Agreement, there shall be no unreasonable time limitations on
American’s right to return ABS Equipment or Software to Aircell for the implementation of any Service Bulletin. 

  

	 	4.2.3	Third Party IFE Services. Aircell acknowledges that American has or may have Third Party IFE Services on certain Retrofit A/C. Supplier will commit to
work with American and Third Party Suppliers selected by American to do IFE on American flights. This includes but is not limited to coordinating marketing, training, advertising, commercial, customer service issues and integration into the Aircell
Broadband Service, and the terms and conditions in connection therewith. American and Supplier will work together to: (a) reach agreement and coordinate with the provider of the Third Party IFE Service(s); (b) test, certify and integrate
such Third Party IFE Services into the Aircell Broadband Service; and (c) identify, obtain and install any additional required equipment and/or software on the Retrofit A/C. This section does not apply to integration of operational applications
on Retrofit A/C, which the parties agree are covered by Exhibit N. 

  

	 	4.2.4	Other Services and Products. In the event that Aircell develops any Ancillary Service or other service or product or any upgrade thereto, [***] with
respect to any service or product developed by Aircell for or in conjunction with other airlines or third parties, the development agreement prohibits Aircell from doing so. 

 

	 	4.3	Parts Obsolescence. 

  

	 	4.3.1	Every six (6) months during the Term, Aircell shall provide American with a list of the Components that Aircell is or with the exercise of reasonable
diligence would be aware will become obsolete within the next twenty-four (24) months, as well as proposed replacement parts and replacement part qualification test dates. As used in this section 4.3.1, “Component” means ABS Equipment
other than consumable and expendable parts. Within ninety (90) days after providing notice that a Component will become obsolete, Aircell will advise American on the quantities of such Component Aircell believes is necessary and required to
maintain and service American’s Retrofit A/C for the remainder of the Term. It is Aircell’s responsibility to ensure that all such Components be available at all times during the Term. In the event Components become obsolete during the
Term, and if the repair of the ABS Equipment requires replacement of an obsolete Component, Aircell agrees to provide American with either: [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-11 

	5.	LEASE/ PURCHASE OF EQUIPMENT. [***] 

  

	 	5.1	Leased ABS Equipment. 

  

	 	5.1.1	Lease/Ownership. [***] 

  

	 	5.1.2	Applicable Agreements. 

  

	 	5.1.2.1	The parties agree and acknowledge that certain A/C in the Transcon Fleet or one or more Additional Fleets on which Leased ABS Equipment is installed may
currently be subject to leases, mortgages or other financing agreements (each, an “Applicable Agreement”) and that the terms of an Applicable Agreement may (a) prohibit installation of leased or encumbered ABS Equipment on the related
A/C, (b) provide that American would be in breach of one or more of such terms if American were to install leased or encumbered ABS Equipment on such A/C or (c) render American unable to provide with respect to such A/C the covenants and
assurances required by Section 5.3 of this Agreement, in any case unless certain consents or waivers (“Required Consents”) are obtained. If such is the case with respect to any A/C on which Leased ABS Equipment is to be installed,
American shall use commercially reasonable efforts to obtain such Required Consents, and in such event Aircell agrees to provide reasonable assistance and cooperation (including execution of such documents and/or taking of such other actions as
American may reasonably request) in connection therewith; provided, however, that American will reimburse Aircell for any reasonable legal fees or other out of pocket expenses incurred by Aircell in providing such assistance and cooperation. If
despite such efforts (and such assistance and cooperation) American is unable to obtain such Required Consents with respect to an A/C on terms reasonably acceptable to American within 45 days after initiating such efforts [***].

  

	 	5.1.2.2	Aircell further agrees, solely vis a vis the lenders or lessors under Applicable Agreements and not in derogation of any right or remedy Aircell may have vis a
vis American or any obligation American may have hereunder, that (i) it will not exercise its rights and interests in or with respect to any Leased ABS equipment in derogation of impairment of, or interference with, the rights, interests or
remedies of the lessor or lender under any Applicable Agreement, and (ii) it will not, as a result of installation of Leased ABS Equipment on an A/C subject to an Applicable Agreement, have, claim or assert any lien, security interest, claim,
encumbrance or other right on or against any such A/C. 

  

	 	5.1.2.3	 Aircell further agrees, to the extent applicable under a lease with respect to a Retrofit A/C, solely vis a vis the lenders or lessors under
such lease and not in derogation of any right or remedy Aircell may have vis a vis American or any obligation American may have hereunder, that (i) in the event that the lease on a Retrofit A/C terminates or the lessor or lender determines to
repossess a Retrofit A/C, Aircell’s sole right with respect to the Retrofit A/C and the lender or lessor shall be to remove or cause the Leased ABS Equipment to be removed from such Retrofit A/C not later than the earlier of the lease
termination date and thirty (30) days after receipt of written notice from the lessor or lender that it has repossessed the Retrofit A/C, (ii) if it fails for any reason to so remove the ABS Equipment, the lessor or lender may remove the
same and will be entitled to a lien (with power of sale ) on the Leased ABS Equipment to 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-12 

	 	
secure the cost of such removal and the restoration of the A/C in accordance with (iii) below, and (iii) such right of removal is subject to and conditional upon the restoration of all
alterations made to the A/C in connection with the installation of the Leased ABS Equipment to the condition prior to the installation thereof (ordinary wear and tear excepted) in accordance with an airframe manufacturer’s service bulletin.

  

	 	5.2	Purchased ABS Equipment. [***] 

  

	 	5.3	Purchase Orders. 

  

	 	5.3.1	Placement of Orders. To facilitate record keeping by both parties, American will place purchase orders for the shipsets of ABS Equipment leased from
Aircell pursuant to this Agreement. The use of the term “purchase order” is not intended to imply in any way that American is purchasing or otherwise acquiring title to or any ownership interest in the Leased ABS Equipment. In the event
such purchase orders contain additional or different terms and conditions than those set forth herein, the parties agree that the terms and conditions of this Agreement shall control and prevail. All purchase orders shall reference this Agreement.

 Purchase Orders and any correspondence with respect thereto should be sent by American to the following
address: 
 Aircell LLC 
 Attn: 
 1250 N. Arlington Heights Road, Suite 500 

Itasca IL 60143 

Each Purchase Order shall specify [***]. If there is any information missing from the Purchase Order at the time of issuance, it is
Supplier’s responsibility to bring this to the attention of American. 
  

	 	5.3.2	Order Acceptance. Within [***] business days after Aircell’s receipt of a Purchase Order at the address shown in Section 5.1, Aircell will
acknowledge receipt, and either (a) accept it by (i) signing the Purchase Order in the space provided thereon and returning it to American via return mail or confirmed facsimile, or (ii) (in the case of e-mail transmissions) by
sending an electronic acknowledgement of acceptance, or (b) reject the Purchase Order in writing via the same methods permitted for acceptance and provide an explanation for why said Purchase Order has been rejected. Should written acceptance
or rejection not be received by American for any Purchase Order within the time period provided above, Aircell will be deemed to have accepted such Purchase Order and the quantities, Designated Destination and delivery dates set forth therein

  

	 	5.3.3	Purchase Order Changes. [***] 

  

	 	5.3.4	Treatment. [***] 

  

	 	5.4	Deinstallation. [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-13 

	6.	PACKING, SHIPPING AND DELIVERY 

  

	 	6.1	[***] 

  

	 	6.2	Supplier shall affix to each Product some marking that complies with FAA/American Engineering part-marking requirements and is otherwise acceptable to American.
With each shipment, Supplier will include a packing list and appropriate certification paperwork indicating the Products contained in such shipment by serial number (if applicable) and listing the date of shipment. Kits shall include component part
numbers. Products that are not serial number tracked shall be designated, on the packing list, by description and quantity. An example of the packing list is included as Exhibit E. Unless special packaging is required, Supplier shall
package all Products for shipment in compliance with ATA Specification 300, Revision 17, Category III. 

  

	 	6.3	If Supplier has an allocation shortage, at a minimum, Supplier will secure monthly (LRU) deliveries for American to be no less than the amount proportional to
the American aircraft percentage of the total number of aircrafts committed to have Supplier installed. Such proportion will be calculated based on Purchase Orders in process at Aircell at the time any such shortage occurs. 

 

	 	6.4	Exhibits F, Q and R set forth the delivery requirements and installation schedule for the Transcon Fleet Subsequent 737 Fleet and 757 Fleet,
respectively. 

  

	 	6.5	If Supplier is unable to deliver equipment in accordance with the schedule set forth in Exhibit F, penalties will be assessed in accordance with
Exhibit F. 

  

	 	6.6	[***] 

  

	7.	INSPECTION AND ACCEPTANCE. Upon receipt of the Shipsets at the FOB Destination, it is American’s option to inspect the Shipsets to ensure receipt of
all Components in working condition. American shall notify Aircell of any discrepancies therein within thirty (30 days following receipt thereof. 

  

	8.	AIRCELL SERVICES 

  

	 	8.1	Product-Related Services 

  

	 	8.1.1	Installation/Training 

  

	 	8.1.1.1	As of the Effective Date, American intends to perform the installation of the ABS Equipment and Software on the Retrofit Aircraft itself unless it requests that
Aircell perform the installation of one or more A/C as provided in Section 8.1.4. In any event, and in addition to Supplier’s other obligations hereunder, Supplier agrees to provide reasonable installation, design and/or certification
support to American and/or any third party retained by American in connection therewith. [***]. Such support shall be as defined at ITCM and PDR. 

  

	 	8.1.1.2	All parts and materials required to install the ABS Equipment and Software on the Retrofit Aircraft are intended to be listed in Exhibit
B. Any additional parts or materials required to install the ABS Equipment and Software will be provided by Supplier [***]. 

  

	 	8.1.1.3	Supplier will provide installation kits that are kitted per American’s instructions [***]. 

 

	 	8.1.1.4	 Supplier will provide to American and/or American-designated third parties all special tooling required or otherwise reasonably requested by

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-14 

	 	
American to perform the installation or test of any of the ABS Equipment and/or Software. The special tooling shall be provided [***] and shall be provided with operating and maintenance
instructions. The special tooling will be delivered to the location(s) specified by American. As of Effective Date, Supplier represents that no special tooling is required. 

 

	 	8.1.1.5	Supplier shall provide reasonable training material and support in the manner and fashion required by American and/or American designated third parties for the
operation of Supplier’s ABS Equipment and Software. Suppliers role within the training development process, unless otherwise required by American, will be subordinate to the direction of American and/or American designated third parties. [***].

  

	 	8.1.2	Other: 

  

	 	8.1.2.1	If a Retrofit Aircraft survey is desired by Supplier, Supplier will provide American with at least [***] prior notice of its desire to perform such aircraft
survey. American will make its best reasonable efforts to accommodate Supplier’s desire. 

  

	 	8.1.2.2	Supplier shall advise American’s Program Manager of any and all ABS Equipment and/or Software that interface with and could have a potential impact on other
Retrofit Aircraft Systems at least [***] before the first Retrofit Aircraft installation. 

  

	 	8.1.3	Installation Support 

  

	 	8.1.3.1	Leased ABS Equipment. [***] 

 [***] 
 [***] 

The provisions of this Section 8.1.3.1 do not apply to installation of Purchased ABS Equipment. 

 

	 	8.1.3.2	Purchased ABS Equipment. If American performs the installation of the Purchased ABS Equipment on the [***] American may request that Aircell provide
installation support with respect to such number of A/C as American requests. [***]. 

  

	 	8.1.4	Installation. American will perform the installation of the shipsets in accordance with the schedules in Exhibit A (including Exhibit
A-1, A-2, etc.) and Exhibit Q-1; provided, however, that Aircell will perform (or cause to be performed) the installation on some of the A/C if American so requests and provides Aircell with reasonable advance
notice. [***]. Aircell will provide such installation, training and support services as described in Exhibit F, as well as such support as reasonably requested by American for the operation of the ABS Equipment.

  

	 	8.1.5	 Maintenance, Training and Support. Aircell will maintain the ABS Equipment during the Term of this Agreement and will establish and
follow a maintenance program sufficient to enable it to provide the level of service and support required under the applicable Service Levels. Aircell shall maintain an FAA repair station certification and shall obtain American’s quality
assurance approval for all repair 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-15 

	 	
stations utilized for repair of the ABS Equipment. Repair subcontractors may only be used with the prior written approval of American, with approval based solely on their ability to meet
American’s published Quality Assurance Standards and obtain FAA repair station certification. In addition Aircell agrees that the maintenance program will be designed such that routine maintenance can be provided within the footprint of
American’s existing maintenance program and flight operations schedule. A detailed list of ABS Equipment maintenance services provided by Aircell pursuant to the terms of this Agreement is set forth in Exhibit G. American agrees
to provide Aircell such access to Retrofit A/C as is required to allow Aircell to perform routine maintenance consistent with the terms set forth in Exhibit G. [***]. Aircell will also provide such support and training services for the
Transcon, 737 and 757 Fleets as described in Exhibits F, Q and R, respectively, and as otherwise reasonably requested by American for the operation of the ABS Equipment and Software. 

 

	 	8.1.6	Testing. [***]. 

  

	 	8.2	Marketing. AA and Supplier agree to work together, throughout the term of the Agreement, to develop and distribute marketing material to promote the
Service. The annual budget for joint marketing activities, as well as the parties’ respective financial commitments with respect thereto, will be mutually agreed upon by the parties and included in Exhibit I as amended from time
to time. A sample of joint marketing activities is attached to this Agreement as Exhibit I-1. Aircell will conduct such joint marketing activities as set forth in Exhibit I and as otherwise mutually agreed upon by both
parties. In addition, subject to the applicable provisions of Exhibit I, Aircell may conduct such independent marketing with respect to the Aircell Broadband Service as Aircell elects in its sole discretion. The parties acknowledge and
agree that they have been negotiating the terms of an amended and restated Exhibit I to replace the attached Exhibit I and that they intend to continue such negotiations in good faith for an additional thirty (30 ) days
from the date hereof or such longer period as may be mutually agreed upon. Unless and until so replaced or otherwise amended, however, the attached Exhibit I shall remain in full force and effect. 

 

	 	8.3	Service Levels. Supplier shall follow the steps outlined in the Service Failure Chart included in Exhibit J – Service Level
Agreement that shall determine the levels of support provided to American in the event ABS does not perform at required levels. 

  

	 	8.4	Wireless Distribution of Content. The parties’ agreements with respect to Wireless Distribution of Content are set forth in Exhibit L
to this Agreement. 

  

	 	8.5	 Compliance with Laws and Privacy Policy; Certification. Throughout the term of this Agreement, Aircell will (at its sole cost and
expense) comply with all laws, rules and regulations, including without limitation CALEA (Communications Assistance for Law Enforcement Act), applicable to ABS and/or the System and shall obtain and maintain all required Certifications. American
acknowledges that Aircell has provided to American copies of (i) a certificate from Neustar Inc., Aircell’s third party advisor, as to Aircell’s CALEA compliance, and (ii) the STC for the Initial Fleet. Throughout the term,
Aircell will provide to American, as received, copies of other certificates, if any, issued by Neustar or any law enforcement agency or regulatory body regarding compliance with CALEA or other applicable laws, rules or regulations, including the
Certifications required for any fleets installed subsequent to the Initial Fleet, and will notify American, promptly upon receipt, of any suspensions, cancellations, revocations or withdrawals of any such certifications. Aircell represents and
warrants to American that to the best of its knowledge and belief it is in material compliance with all such laws, rules and regulations. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-16 

	 	
Notwithstanding anything to the contrary set forth in Section 9.5 (Aircell Broadband Service Availability) of this Agreement, if at any time American has reasonable grounds to believe that
Aircell does not have all required Certifications or otherwise is not in material compliance with all applicable laws, rules or regulations, including without limitation CALEA, American may refuse to turn on ABS (if prior to Transcon Launch) or
cause ABS to be turned off (if after Transcon Launch) on all affected Retrofit A/C until such time as Aircell can demonstrate, to American’s reasonable satisfaction, that it has all such Certifications and otherwise is in material compliance.
Aircell will also comply with the Privacy Policy that Aircell provides to ABS Users. 

  

	 	8.6	Developments in Technology. [***]. 

  

	 	8.7	Content Filtering. The parties’ agreements with respect to content filtering services are set forth in Exhibit S to this
Agreement. 

  

	 	8.8	Multi-Airline Products. Aircell may from time to time sell Users subscriptions or other products that can be used to access Aircell’s portal
on American and other airlines. [***]. 

  

	 	8.9	Integration of IFC Systems. [***]. 

  

	 	8.10	Pricing. The price to be paid by Users of the Connectivity Services, including without limitation prices for sessions, subscriptions, time-denominated usage and
multi-session packages (the “User Fees”) [***] provided that in no event shall the standard User Fees (i.e. disregarding any promotions or Sponsorships) [***]. 

 

	 	8.11	Alternate Pricing. In the event that American, in accordance with the notice and other requirements set forth in Section 8.2.2 of the Subsequent
Agreement, directs that Gogo cut over (on a fleet wide or targeted basis, as the case may be) to the model described below for all Retrofit A/C under this Agreement and the Subsequent Agreement, such cutover shall occur simultaneously under this
Agreement and the Subsequent Agreement. Upon such cutover, Connectivity Services will be provided to all passengers on all Retrofit A/C [***]. During the notice period, the parties will work together in good faith to develop and implement a cut over
plan that includes a plan for ensuring continued quality of service notwithstanding anticipated increased usage. For more localized or limited duration issues (e.g. [***] service to passengers in a premium cabin), the parties will jointly determine
and implement a response intended to make American competitive. 

 Model. 

 

									
	 Flight Length
	  	[***]	 	 	[***]	 
	 <650 miles
	  	$	[***	] 	 	 	[***] MB	  
	 650 – 1150 miles
	  	$	[***	] 	 	 	[***] MB	  
	 1151 – 2250 miles
	  	$	[***	] 	 	 	[***] MB	  
	 >2250 miles
	  	$	[***	] 	 	 	[***] MB	  

 For each flight of a Retrofit A/C (it being agreed that a “flight” for purposes of this section
means one takeoff and one landing) AA will pay Gogo [***] In the event that American directs Gogo to revert to the revenue share model in accordance with Section 8.2.2 of the Subsequent Agreement, such reversion will occur simultaneously under
this Agreement and the Subsequent Agreement. 
  

	 	8.12	 Portal. Gogo is required to make certain look-and-feel changes to the portal under the Subsequent Agreement as detailed in
Section 7.2 therein and Exhibit I thereto and, 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-17 

	 	
should American elect on or before [***] to assume control of such portal, to deliver a new portal in accordance with Section 7.2 of and Exhibit I to the Subsequent Agreement. The parties
agree and acknowledge that their intent is that the Portal under this Agreement, as well as the related allocation or revenue share and processes followed by the parties in obtaining and approving Advertisers and Content for the Portal, shall be
identical in design to the portal under the Subsequent Agreement, that any changes made by Gogo from time to time to the portal under the Subsequent Agreement shall be made to the Portal simultaneously and that any obligations of Gogo under
Section 7.2 of and Exhibit I to the Subsequent Agreement shall also apply to the Portal under this Agreement.” 

  

	9.	AMERICAN OBLIGATIONS 

  

	 	9.1	Fleet Availability. American agrees to make the Transcon Fleet and Additional Fleets available for installation of the ABS Equipment, and testing and
Certification of the ABS Equipment and Aircell Broadband Services, in accordance with the schedule and related terms set forth in the applicable exhibit to this Agreement, as such exhibit may be changed from time to time in accordance with the terms
thereof or otherwise by mutual agreement. 

  

	 	9.2	Installation. Whenever American elects to perform the installation of ABS Equipment itself, American will be solely responsible for installing the ABS
Equipment on the American A/C strictly in accordance with the Documentation (the “Installation Guidelines”). Aircell shall not be responsible for any failures to the extent they arise out of or relate to a failure by American to
follow the Installation Guidelines, nor shall such failures give rise to any rights to termination or damages under this Agreement. 

  

	 	9.3	Compliance with Laws and Certification. American will reasonably assist Aircell in its compliance with all applicable laws and regulations, including
without limitation CALEA American will provide Aircell reasonable access to the Retrofit A/C and such assistance as Aircell reasonably requests to obtain and maintain Certification of the ABS Equipment and Aircell Broadband Services.

  

	 	9.4	Engineering. American Engineering commitments will include: American assistance on aircraft surveys, data and information on existing aircraft systems
(that are not restricted intellectual property) and design-for-maintenance knowledge, as required by Supplier. American engineering will also work with Aircell to develop, and must approve, all installation designs and systems operational
characteristics, to ensure they meet all airworthiness and American operational requirements 

  

	 	9.5	Aircell Broadband Service Availability. American will make the Aircell Broadband Service available to all passengers on board Certified Retrofit
A/C on all commercial flights within the Territory during such time period as American may make the Aircell Broadband Service available in compliance with the Certification requirements. [***]. 

 

	 	9.6	Information Sharing. American will provide Aircell, on a weekly basis or as otherwise agreed, with such information regarding its ticketing, passengers,
A/C, terminals, gates, flights and load factor as necessary for Aircell to perform its obligations (including the determination of Take Rates and revenue share) under this Agreement, and as Aircell reasonably requests to improve Take Rates, the
Aircell Broadband Service and revenue generation. 

  

	 	9.7	 Marketing. AA and Supplier agree to work together, throughout the term of this Agreement, to develop and distribute marketing material to
promote the Service. The annual budget for joint marketing activities, as well as the parties’ respective financial 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-18 

	 	
commitments with respect thereto, will be mutually agreed upon by the parties and included in Exhibit I as amended from time to time. American will conduct such joint marketing activities
as set forth in Exhibit I and as otherwise mutually agreed upon by the parties. 

  

	10.	PROJECT ADMINISTRATION 

  

	 	10.1	Personnel. To help ensure a successful Program, for the Initial Fleet, Aircell agrees to provide the appropriate resources, including a Program Manager
and an Engineering Liaison, at no additional charge to American, as well as Fly Along Agents (as defined below). The Program Manager and/or Engineer must be self-sufficient and be able to act independently to review drawings, manuals, and other
technical documents and initiate and manage changes to Aircell provided drawings, manuals, and technical documents with minimal involvement by American engineering. 

 

	 	10.1.1	Program Manager. The Program Manager shall be responsible for project scheduling, meeting facilitation (to include action item logs), and acting as an
initial point of contact. In the event Aircell plans to replace the Program Manager, to the extent practicable, Aircell will provide American with two (2) weeks advance notice. 

 

	 	10.1.2	Engineering Liaison. The Engineering Liaison shall be responsible for the coordination of technical integration concerns between Aircell, American, and
American designated third parties. The Engineering Liaison must be an engineer who is familiar with the technical aspects of the ABS Equipment, Software, and System integration requirements. The Engineering Liaison must be directly accessible to
American and/or American designated third parties. 

  

	 	10.1.3	Fly Along Agents. 

  

	 	10.1.3.1	During Transcon Launch. [***]. 

  

	 	10.1.3.2	Routine/ Service Maintenance. [***]. 

  

	 	10.2	Meetings. Upon American’s reasonable request, Aircell agrees to participate in those meetings with American or American Contractors of which Aircell
is given sufficient advance notice. Such meetings may include Technical Interchange Meetings (TIM), an Initial Technical Coordination Meeting (ITCM), a Preliminary Design Review (PDR), a Critical Design Review (CDR), Production Readiness Reviews
(PRR), First Article Inspection(s) (FAI), Program Reviews and supplier conferences, and may be conducted face-to-face or by teleconference. Aircell will attend such meetings with the appropriate personnel. Unless otherwise required by American,
Program Reviews will be held every month during the design, development, production, and installation of Aircell’s ABS Equipment and Software. 

  

	 	10.3	Reporting. 

  

	 	10.3.1	Usage Reports. Along with the revenue payments made to American, Aircell will provide usage reports (“Usage Reports”) on a monthly basis that
will detail Take Rates on each Retrofit A/C. Format and content of the Usage Reports will be defined by both parties. American may request that Aircell provide more frequent Usage Reports if American deems it reasonably necessary; provided American
provides load factors and other required information as frequently. An example of a Usage Report is attached as Exhibit K. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-19 

 The parties will provide program reports (“Program Reports”) to one another on no
less than a weekly basis to keep one another informed of the status of the Program in a timely manner. The parties will mutually agree upon the information to be included in, and format of, the Program Reports. 

During the Transcon launch, American and Aircell will both work together to ensure that the required reports are delivered in a timely
manner to both parties to ensure the successful monitoring of the program 
  

	11.	REVENUE SHARE AND PAYMENT 

  

	 	11.1	Reconciliation for Payments Prior to First Restatement Effective Date. [***] 

 

	 	11.2	Revenue Share. 

  

	 	11.2.1	Amount of Revenue Share from Connectivity Revenue. Beginning on the date on which ABS is available for purchase on the first installed aircraft of a Fleet
Type other the Initial Fleet, [***]. 

  

	 	11.2.2	Aircraft Added in Last 3 Years of Term. [***]. 

  

	 	11.2.3	Portal Revenue. [***]. 

  

	 	11.2.4	Revenue from Ancillary Services. Revenues from Wireless Distribution of Content will be split as described in Exhibit L. Revenues from other Ancillary
Services, if any, will be split in accordance with Section 11.13. 

  

	 	11.2.5	Sponsorship Revenue. For any Sponsorship conducted on any Retrofit A/C, Baseline Revenue will be allocated in accordance with Section 11.2.1 and
Excess Revenue will be allocated in accordance with Section 11.2.3. 

  

	 	11.2.6	Incremental Revenue. [***]. 

  

	 	11.3	Affiliate Fee. [***]. 

  

	 	11.4	Invoices and Payment. 

  

	 	11.4.1	By American. Payment by American for Purchased ABS Equipment shall be made net [***] from the date of issuance of Aircell’s invoice therefor, which
shall not precede shipment of the Purchased ABS Equipment. Payment by American for ABS Services Certificates and any Services shall be made net [***] from the date of issuance of Aircell’s invoice therefor, which date shall be noted thereon. In
the event that American in good faith disputes any invoiced amount(s), then within [***] following issuance of the invoice, American will notify Aircell in writing of the disputed amount(s) and submit payment for all undisputed amounts in accordance
with this Section, and American’s nonpayment of such disputed amounts pending resolution will not constitute a breach by American of this Agreement. The unpaid disputed amount(s) will be resolved by mutual negotiations of the parties. Invoices
to American hereunder shall be sent by Aircell using American’s electronic invoicing system. All amounts shall be payable in U.S. Dollars and paid, either via credit or by wire transfer or electronic payment through the Automated Clearing
House, to American’s depository bank at the following address: 

 American Airlines, Inc. 

Disbursements Accounting 
 P.O. Box 582839 
 MD 78874158-2839 

Tulsa, OK 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-20 

	 	11.4.2	By Aircell. The American Connectivity Revenue Share will be calculated and reported on a monthly basis and amounts owed thereunder will be paid to
American within [***] of the end of the month in which Aircell collected the Connectivity Revenue. The American Incremental Revenue Share will be paid on an annual basis within [***] of receipt of Load Factor information for the applicable year from
American. Invoices to Aircell for the American Revenue Share earned hereunder should be sent by American to the following address: 

 Aircell LLC 
 Attn: Accounts Receivable 

1250 N. Arlington Heights Road, Suite 500 
 Itasca IL 60143 
  

	 	11.5	Most Favored Nation. [***]. 

  

	 	11.6	Promotional Offerings. [***] 

  

	 	11.7	Penalties. Except as specifically provided herein and subject to the provisions of Section 11.5 regarding disputed invoices, any fee, penalty,
reimbursement or other sum payable hereunder will be due [***] from the date the amount is established and invoiced by the party entitled to payment (“Payee”) and submitted to the party responsible for paying (the “Payor”) and
shall be payable in U.S. Dollars and, at Payee’s sole discretion, either via credit/check or wire transfer. 

  

	 	11.8	Taxes. Aircell will be responsible for taxes or any other government charge imposed on the usage of ABS. American will be responsible for any tax or
government charge imposed on the sale by Aircell of the ABS Equipment and Software. Aircell will be responsible for any taxes associated with the shipping of the equipment for the Transcon Fleet and each Additional Fleet. 

 

	 	11.9	Audit. 

  

	 	11.9.1	 By American. Aircell shall keep full and accurate records of all orders, shipments, payments and invoices in connection with providing
the ABS Equipment, Software and Services, as well as such other documents and records as American shall reasonably require in order to audit Aircell’s compliance with this Agreement, and shall make such records available for audit until [***];
provided, however, that such auditor shall not be entitled to access to any information that Aircell may not disclose pursuant to confidentiality obligations to any third party. The audit, for purposes of certifying Aircell’s compliance with
the terms of this Agreement, may be conducted no more than once every twelve months upon reasonable advance written notice and in a manner that minimizes disruption on Aircell’s business at American’s expense by (i) with respect to
any audit of Gogo’s compliance with Section 11.5, a public accounting firm other than a firm that audits AA or Gogo, which firm shall be appointed by AA and approved by Gogo and (ii) with respect to audits of other matters,
American’s internal audit staff or a public accounting firm appointed by AA and approved by Gogo. Any such auditor shall agree, in a writing satisfactory to Aircell, to maintain the

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-21 

	 	
confidentiality of all information disclosed pursuant to such audit. Notwithstanding anything to the contrary contained herein, with respect to Gogo’s compliance with Section 11.5,
American may cause an audit to be conducted if in any year Gogo fails to provide the certification required by Section 11.5 (in which case the expense of such audit shall be borne by Gogo) or, if Gogo provides such certification, American has
reason to doubt the accuracy of such certification (in which case the expense of such audit shall be borne by AA if such audit reveals that Gogo is in compliance with Section 11.5 and by Gogo if the audit reveals that Gogo is not in
compliance). With respect to any audit of Section 11.5, the auditor shall, subject to appropriate confidentiality agreements, have access to information regarding Gogo’s arrangements with other airlines but the report delivered by such
auditor to American shall be drafted in a way that preserves the anonymity of other Gogo airline partners. 

  

	 	11.9.2	By Aircell. American shall keep full and accurate records related to Take Rates and installation and use of all ABS Equipment, as well as such other
documents and records as Aircell shall reasonably require in order to audit American’s compliance with this Agreement, and shall make such records available for annual audit by Aircell (at Aircell’s sole cost and expense), upon reasonable
prior notice, during normal business hours at American’s facility(ies) where such records are located, [***]; provided, however, that Aircell shall not be entitled to access to any information that American may not disclose pursuant to
confidentiality obligations to any third party. Subject to the same conditions, restrictions and limitations as set forth in the preceding sentence, Aircell will have the right to instead appoint, at its own expense, a public accounting firm
appointed by Aircell and approved by American, to conduct an annual review of the take rates and installation and use of all ABS equipment and certify American’s compliance with the terms of this Agreement. Any such auditor or accounting firm
shall execute American’s standard release form, shall strictly comply with American’s facility and workplace safety, security and other similar rules and regulations and shall also agree, in a writing satisfactory to American, to maintain
the confidentiality of all information disclosed pursuant to such audit or review, and no such audit or review shall unreasonably interfere with American’s business or operations. 

 

	 	11.10	No Deduction, Offset or Withholding. Except as specifically contemplated under this Agreement, each party will pay all amounts owed to the other party
without any deduction, offset or withholding of any kind or nature or for any reason whatsoever. 

  

	 	11.11	Per Boarded Passenger Model. Notwithstanding anything to the contrary contained herein, the provisions of Section 11.2 (except 11.2.4) and 11.3 will
not apply during any period in which the per boarded passenger model is in effect pursuant to Section 8.11. 

  

	 	11.12	Usage Fees. 

  

	 	11.12.1	Fees. 

  

	 	11.12.1.1	Gogo Portal Control. [***]. 

  

	 	11.12.1.2	AA Portal Control. [***]. 

  

	 	11.12.2	Flight Crew Access. [***] Flight crew use will have the same priority as passenger Connectivity Services, will be subject to Gogo’s Terms of Use and
Privacy Policy and will be entitled to the same network performance, reliability and security available to Users generally but not to any performance, reliability or security beyond that generally available to Users. [***]. 

 

	 	11.12.3	Other. [***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-22 

	 	11.13	Additional Ancillary Revenue from Other Services 

 [***] 
 Exhibit I sets forth the agreed-upon revenue share for
advertising revenues and certain other revenues related to ABS, and Exhibit L sets forth the agreed-upon revenue share from Wireless Distribution of Content. 

 

	12.	WARRANTY 

  

	 	12.4	Each Party. Each party hereby represents and warrants to the other party the following: 

 

	 	12.4.1	Such party is duly organized and validly existing and has the power and authority to execute and deliver, and to perform its obligations under, this Agreement,
including, with respect to Aircell, the right to grant licenses and perform its services hereunder. 

  

	 	12.4.2	Such party’s execution and delivery of this Agreement and performance of its obligations hereunder have been and remain duly authorized by all necessary
action and do not contravene any provision of its certificate of incorporation or by-laws (or equivalent documents) or any law, regulation or contractual restriction binding on or affecting it or its property. 

 

	 	12.4.3	This Agreement is such party’s legal, valid and binding obligation, enforceable against it in accordance with its terms, subject to applicable bankruptcy,
insolvency and similar laws affecting creditors’ rights generally and subject, as to enforceability, to general principles of equity (regardless of whether enforcement is sought in a proceeding in equity or at law). 

 

	 	12.5	Aircell. Aircell warrants that: 

  

	 	12.5.1	All ABS Equipment and Software provided hereunder will, at the time of installation, comply with all applicable laws, rules and regulations, including without
limitation, all Federal Aviation Administration (“FAA”) orders or regulations and those of any other United States regulatory agency or body having jurisdiction over the ABS Equipment or Software. 

 

	 	12.5.2	Except for the allegations described in Schedule I to this Agreement, to the best of its knowledge after reasonable inquiry, the Aircell Technology, including
the Aircell Broadband System, ABS Equipment and Software, system interfaces and Aircell Broadband Service, does not infringe a valid patent, copyright, trade secret, trademark or other proprietary or intellectual property of a third party. Aircell
will keep AA apprised of material developments in the disputes described in Schedule I, inform AA of any new patent infringement claims brought against Aircell and respond to AA’s reasonable requests for information related thereto.

  

	 	12.5.3	ABS Equipment and Software shall comply with all test requirements required by law or as otherwise agreed upon by the parties in accordance with the terms of
this Agreement. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-23 

	 	12.5.4	All ABS Equipment and Software (including Software either embedded in ABS Equipment or specifically designed for use in or with such ABS Equipment) provided
hereunder shall (i) be free from any liens or encumbrances arising by, through or under Aircell, and (ii) be permanently marked with the manufacturing date. 

 

	 	12.5.5	The cellular and wireless functionality associated with the ABS Equipment are not designs that originated with American. 

 

	 	12.5.6	The Services will be performed in a professional and workman-like manner consistent with industry standards. 

 

	 	12.5.7	During the Term of this Agreement (subject, with respect to the 757 Fleet, to American paying any annual maintenance fee that is payable pursuant to
Section 8.1.5), the ABS Equipment will function substantially in accordance with the Specifications and shall be free from defects in material, workmanship and design. 

 

	 	12.6	Services. Aircell shall follow the steps outlined in the Service Failure Chart included in Exhibit J which sets forth the levels of support
provided to American in the event the Aircell Broadband Service does not perform in accordance with the Service Levels detailed in Exhibit J. For all other Services, Aircell shall, as its sole obligation and American’s sole and
exclusive remedy for any breach of the warranty set forth in Section 12.2.6, re-perform the Services which gave rise to the breach or, if it cannot cure the defect, refund the fees paid by American for the Services which gave rise to the
breach; provided that American has notified Aircell in writing of the breach within thirty (30) days following performance of the defective Services, specifying the breach in reasonable detail. 

 

	 	12.7	Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, INCLUDING WITHOUT LIMITATION THE WARRRANTIES SET FORTH IN SECTION 12.2, AIRCELL MAKES NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT WITH REGARD TO ANY EQUIPMENT, SERVICE OR MATERIALS PROVIDED UNDER THIS AGREEMENT.

  

	13.	TERM AND TERMINATION 

  

	 	13.1	 Term. The term of this Agreement will begin on the Effective Date and continue (i) with respect to each Fleet Type other than the
Growth Fleet and the 757 Fleet, until the tenth
(10th) anniversary of the Trigger Date of such Fleet
Type, and (ii) with respect to the Growth Fleet, until the tenth (10th) anniversary of the later of the Trigger Date for the Initial 737 Fleet and the Trigger Date for the Subsequent 737 Fleet, and (iii) with respect to the 757 Fleet until the date on which this
Agreement terminates with respect to the last Fleet Type other than the 757 Fleet unless American elects to extend it, in which case it will continue with respect to the 757 Fleet until the
10th anniversary of the Trigger Date for the 757 Fleet. In
addition, American may elect to terminate this Agreement with respect to all or any portion of the 757 Fleet at any time following the fifth anniversary of the Trigger Date for the 757 Fleet. Aircell acknowledges that American may at any time Remove
a Retrofit A/C, in which case this Agreement (following deinstallation pursuant to Section 5.3 if the Retrofit A/C is installed with Leased ABS Equipment) will terminate with respect to such A/C; provided, however, that if such Removal occurs
pursuant to clause (ii) of Section 1.27, American may elect not to terminate but to instead suspend providing 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-24 

	 	
ABS service on such A/C until the first to occur of (i) the date on which American elects to resume providing ABS service on such A/C or (ii) the date on which American elects to
terminate this Agreement with respect to such A/C. Notwithstanding anything to the contrary contained herein, in the event that this Agreement terminates prior to the scheduled expiration date with respect to one or more 757 A/C, and such
termination results from (i) a Removal pursuant to clause (ii) of Section 1.27 or (ii) American’s electing to terminate early pursuant to the second sentence of this paragraph, American will not contract to install a
competing in-flight connectivity service on any such 757 A/C within one year following the date of early termination without first offering Aircell the right to submit a proposal for such service. Notwithstanding anything to the contrary contained
herein, this Agreement shall terminate with respect to any Retrofit A/C immediately upon such A/C becoming an “Upgraded Original A/C” as such term is defined in the Subsequent Agreement. 

 

	 	13.2	[Reserved] 

  

	 	13.3	Termination After Transcon Launch. American may elect to remove the ABS Equipment from any Retrofit A/C if: 

 

	 	13.3.1	ABS places an unreasonable operational burden on American which burden continues following implementation of a remediation program and expiration of
Aircell’s cure period as required by Section 3.2.2; 

  

	 	13.3.2	Aircell breaches its obligations under the SLA for [***] and fails to cure such breach within [***] following receipt of written notice of such breach;

  

	 	13.3.3	The Take Rate measured on a [***] is less than [***]; provided, however, that American has waived its right of termination under this Section 13.3.3 with
respect to any [***] beginning before September 12, 2011. 

  

	 	13.3.4	[***]; or 

  

	 	13.3.5	[***]. If this Agreement terminates pursuant to this clause after Aircell has shipped ABS Equipment to American, American shall either (i) [***]
(ii) promptly return such ABS Equipment to Aircell. 

  

	 	13.4	Termination for Cause. Upon the occurrence of any Event of Default, the non-defaulting party shall be entitled to terminate this Agreement and, except as
otherwise expressly provided herein, shall further be entitled to all other rights and remedies available to such party under this Agreement or applicable laws, which rights and remedies shall be cumulative and not exclusive. The following events
shall constitute an “Event of Default” hereunder: 

  

	 	13.4.1	If either party shall fail in the performance of any of its material obligations contained in this Agreement, which failure continues uncured for a period of
thirty (30) days following written notice from the other party. 

  

	 	13.4.2	If either party shall file a voluntary petition in bankruptcy, shall be adjudicated as a bankrupt or insolvent, shall file any petition or answer seeking any
reorganization, composition, readjustment, liquidation or similar relief for itself under any present or future statute, law or regulation, shall seek, consent to or acquiesce in the appointment of any trustee, receiver or liquidator for itself,
shall make any general assignment for the benefit of creditors or shall admit in writing its inability to pay its debts generally as they become due. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-25 

	 	13.4.3	If a petition shall be filed against either party seeking any reorganization, composition, readjustment, liquidation or similar relief for such party under any
present or future statute, law or regulation, which petition shall remain undismissed or unstayed for an aggregate of thirty (30) days (whether or not consecutive), or if any trustee, receiver or liquidator of either party shall be appointed,
which appointment shall remain unvacated or unstayed for an aggregate of thirty (30) days (whether or not consecutive). 

  

	 	13.4.4	If any material representation or warranty made by either party herein or in any statement or certificate furnished or required hereunder or in connection with
the execution and delivery hereof proves to have been untrue in any material respect as of the date of the making thereof. 

  

	 	13.5	Other Rights to Terminate. 

  

	 	13.5.1	American will have the right to terminate this Agreement at any time on or after the sixth anniversary of the Trigger Date for the last retrofitted Fleet Type,
by giving [***] written notice and paying Aircell an amount equal to the amount obtained by multiplying (A) [***] (B) Aircell’s [***] from Connectivity Revenues earned by Aircell in the year ending on the applicable anniversary of the
Trigger Date. 

  

	 	13.5.2	With respect to each of the Fleet Types, if at any time after the third anniversary of the Trigger Date for such Fleet Type (A) an in-flight connectivity
services provider other than Aircell offers a connectivity service (B) that provides a material improvement in connectivity functionality [***] (C) such that American reasonably believes that failing to offer such service to passengers on
such Fleet Type would likely cause competitive harm to American by [***], (D) such competitive system is installed and in commercial operation on [***], and (E) American has completed sourcing processes with respect to the competitive
offering sufficiently rigorous such that American can validate the technology, functionality and feasibility of the competitive offering and provide objective system performance and functionality criteria to Aircell for its use in determining
whether it wishes to submit a proposal as contemplated below, then American may provide written notice thereof (including such criteria) to Aircell. In such event, Aircell will have the opportunity to submit a proposal to provide such service to
American, which proposal will include, without limitation, proposed terms regarding pricing, system functionality and implementation dates, within [***] after receipt of such notice, and if Aircell timely submits such proposal then American will in
good faith consider such proposal. If American reasonably determines that Aircell’s proposal is at least as favorable as the competitor’s offering, this Agreement will be amended to incorporate such additional or replacement offering or
functionality and the agreed upon terms. If Aircell declines or fails to submit a proposal to American within such [***], or if American reasonably determines that Aircell’s proposal is not as favorable as the competitor’s offering, then
American may elect to termination this Agreement with respect to such Fleet Type. Such election must be made by providing at least [***] advance notice thereof to Gogo, and in such event this Agreement will terminate as and to the extent and
otherwise in accordance with American’s termination notice. Notwithstanding anything to the contrary contained herein, American shall not be required to provide to Aircell any information that American may not disclose pursuant to
confidentiality obligations to any third party. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-26 

	 	13.6	Termination Upon Supplier Change in Control. American shall have the right, exercisable in its sole discretion, to immediately terminate this Agreement
upon a Change of Control of Supplier. For purposes of this section, a “Change of Control of Supplier” shall include: (a) the dissolution or liquidation of Supplier, (b) any reorganization, merger or consolidation of
Supplier or its parent company, or any other transaction or series of transactions with one or more persons, corporations or other entities as a result of which ownership [***] or more of the equity securities of Supplier or its parent company
outstanding immediately prior to such transaction(s) is transferred to (i) a commercial airline other than American or (ii) an entity that generates [***] of its revenues from the business of providing airline travel booking services or
(b) the sale or agreement to sell substantially all of the assets of Supplier to one or more persons, corporations or other entities in any transaction or series of transactions as a result of which ownership of such assets is transferred to
(i) a commercial airline other than American or (ii) an entity that [***] of its revenues from the business of providing airline travel booking services. “Change of Control” does not include an initial public offering of the
securities of Supplier or its parent company. 

  

	 	13.7	Effects of Termination. Upon the termination of this Agreement with respect to any Fleet Type, American will cease offering the ABS Service on Retrofit
A/C of such Fleet Type. In addition, with respect to Leased ABS Equipment, unless and to the extent American is entitled to and elects to purchase ABS Equipment installed on any such A/C as permitted by Section 5.1, American will deinstall (or
request that Aircell deinstall) the ABS Equipment from all Retrofit A/C of such Fleet Type as required by Section 5.4 

  

	14.	INTELLECTUAL PROPERTY RIGHTS 

  

	 	14.1	Ownership. American acknowledges and agrees that, as between the parties, Aircell is the owner of all right and title in and to the Aircell Technology and
that all intellectual property rights, including copyrights, trade secrets and patent rights, embodied in the Specifications and the ABS Equipment and Software shall be exclusively vested in Aircell. Aircell acknowledges and agrees that, as between
the parties, American is the owner of all right and title in and to the American Technology. 

  

	 	14.2	Trademark License. Each party grants the other party hereunder a limited, non-exclusive, non-transferable, royalty-free right and license for the Term to
use that party’s trade name and logo and such of that party’s trademarks as are directly applicable to the Program (collectively, the “Marks”), solely for use by such other party for the purpose of such other party’s
authorized joint marketing efforts with respect to the Program. Each party will comply with the other party’s trademark usage guidelines in using any Mark of the other party. Except as expressly authorized by this Agreement, neither party will
make any use of the other party’s Marks in a manner that dilutes, tarnishes or blurs the value of the other party’s Marks. 

  

	 	14.3	Third Party Infringement Claims. 

  

	 	a)	[***]. 

  

	 	b)	[***]. 

  

	 	c)	[***]. 

  

	 	d)	[***] 

  

	 	e)	[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-27 

	 	f)	[***]. 

  

	 	g)	[***]. 

  

	15.	CONFIDENTIALITY 

  

	 	15.1	General. American and Aircell have executed a Confidentiality Agreement (the “NDA”) dated October 15, 2007, the terms and conditions of
which are incorporated by reference, and govern all use and disclosure of confidential information hereunder by and between the parties. In the event of conflicting provisions, the terms of this Agreement shall control. The disclosure period under
the NDA will terminate on the same date that this Agreement terminates or expires. 

  

	16.	INDEMNITY 

  

	 	16.1	By Aircell. Aircell hereby indemnifies and agrees to defend and hold harmless American, its parent company, subsidiaries and affiliates and their
respective officers, directors, agents, representatives, contractors and employees (collectively herein the “American Indemnified Parties”), and each of them, from and against any and all claims, allegations, demands, actions, liabilities,
damages, losses, expenses, suits, proceedings, assessments, fines, penalties and/or judgments (including without limitation all attorney’s fees, costs and expenses in connection therewith) or resulting from (a) the negligence, gross
negligence, recklessness, bad faith, illegal act, misrepresentation or malicious or willful misconduct of Aircell or any of its officers, directors, agents, representatives, employees or contractors in connection with Aircell’s performance of
or failure to perform this Agreement, (b) any, death of or injury to any Aircell employee, (c) any claim that the use by American of any Aircell Technology, including the Aircell Broadband System, the ABS Equipment or Software, system
interfaces and Aircell Broadband Services, pursuant to this Agreement infringes or misappropriates any patent, copyright, trade secret, trademark or other proprietary or intellectual property right, or (d) Aircell’s material breach of
Section 8.5, 14.1 or 14.2 of this Agreement, Article 5 or 8 of Exhibit I to this Agreement or the NDA. 

  

	 	16.2	 Exclusions and By American. Notwithstanding anything herein to the contrary, Aircell’s indemnity obligation shall not apply to
(i) any designs, specifications or modifications, subsequent to the design and specifications provided by Aircell at the time the ABS Equipment is installed, originating with, or performed by, American or its contractors (other than Aircell),
), unless such modifications are necessary to make the ABS Equipment or Software compatible with the A/C or its systems and are approved in advance by Aircell (which approval will not be unreasonably withheld), (ii) the combination by American or
its contractors (other than Aircell), subsequent to the time the ABS Equipment is installed, of the ABS Equipment (including Software) with other equipment or software not supplied by Aircell, except equipment or software necessary to operate the
A/C or its Systems and approved in advance by Aircell (which approval will not be unreasonably withheld), (iii) misuse of the ABS Equipment, Software or Aircell Broadband Service by American or its contractors (other than Aircell),
(iv) the negligence, gross negligence, recklessness, bad faith, illegal act, misrepresentation or malicious or willful misconduct of American or any of its officers, directors, agents, representatives, employees or contractors; provided,
however, that such exclusion shall not extend to any liability to a third party alleging intellectual property infringement that results from American installing the ABS Equipment and/or operating the System on any Retrofit A/C in accordance with
the terms of this Agreement, (v) any issue caused by the failure of American or its contractors (other than Aircell) to follow the Installation Guidelines, (vi) Aircell’s implementation and operation, at American’s request, of a
system that filters 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-28 

	 	
and/or blocks objectionable content (other than VOIP); provided, however, that the exclusion from indemnification described in this clause (vi) shall not extend to any claim, suit or demand
arising out of Aircell’s failure to implement and operate the system in accordance with agreed-upon specifications, or (vii) American’s material breach of Section 14.1 or 14.2 of this Agreement, Article 5 or 8 of Exhibit I to
this Agreement or the NDA ((i) – [***]. 

  

	 	16.3	Procedures. In the event a claim is made or suit is brought that is covered by either of the foregoing indemnities, the Indemnified Party shall give the
party with the indemnity obligation (the “Indemnitor”) notice thereof promptly after becoming aware thereof. The Indemnitor shall assume all responsibility for such claim or suit, and the Indemnified Party shall provide reasonable
assistance and cooperation during the defense of such claim or suit or compromise or settlement thereof. Notwithstanding the foregoing, the Indemnified Party’s consent, which shall not be unreasonably withheld, shall be obtained in the event
any compromise or settlement under this Section: (a) includes a finding or admission of any violation of any law by the Indemnified Party or any violation of the rights of any person by the Indemnified Party; (b) has an effect on any claim
held by or against the Indemnified Party; or (c) requires the payment of any money or the taking of any action by the Indemnified Party. The Indemnified Party shall have the right, but not the duty, at its own expense, to participate in the
defense and/or compromise or settlement of such claim or suit with counsel of its own choosing without relieving the Indemnitor of any obligations hereunder. 

 

	 	16.4	Remedies. If any infringement or misappropriation action falls within the indemnifications provided by Aircell to American in Section 16.1 and
(a) Aircell is enjoined, either temporarily or permanently, from providing, manufacturing or delivering to American the Aircell Technology, including the ABS Equipment , Software or ABS, or (b) American is enjoined„ either temporarily
or permanently, from using the Aircell Technology, including ABS Equipment, Software or ABS, or (c) American or Aircell is adjudged, in any final order of a court of competent jurisdiction from which no appeal is available, to have infringed
upon or misappropriated any patent, copyright, trade secret , trademark or other proprietary or intellectual property right in the use of the Aircell Technology, including the ABS Equipment, Software or ABS, or if Aircell settles or compromises any
such action, then Aircell shall, at its expense, either (x) if not obtained as part of a settlement or compromise, obtain for American the right to continue using the Aircell Technology, including ABS Equipment, Software and ABS, or
(y) replace or modify the Aircell Technology, including the ABS Equipment, Software or ABS, to the extent necessary so that it does not infringe upon or misappropriate such proprietary or intellectual property right and is free to be delivered
to and used by American (which may be a requirement of a settlement or compromise); provided that following such replacement or modification the Aircell Technology is functionally equivalent to the Aircell Technology prior thereto, in either case
within 120 days after the entry of such injunction or order or such settlement (subject to reasonable extension as may be reasonably required to obtain any required governmental approvals in respect of any such replacement or modification, which
approvals Aircell shall pursue diligently and in good faith), failing which American may terminate this Agreement pursuant to Section 13.4.1, in which event Aircell shall be liable for all associated costs and expenses under this Agreement,
including Deinstallation costs as contemplated by Section 5.4. SUBJECT TO SECTION 12.2.2 ABOVE, THIS SECTION 16 AND SECTION 14.3 SET FORTH THE ENTIRE OBLIGATION AND LIABILITY OF AIRCELL TO AMERICAN FOR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY
RIGHTS RELATED TO THE EQUIPMENT, SOFTWARE AND SERVICES PROVIDED UNDER THIS AGREEMENT. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-29 

	17.	INSURANCE 

  

	 	17.1	American Requirements. American agrees to keep in full force and effect and maintain at its sole cost and expense the following policies of insurance with the
specified minimum limits of liability during the term of this Agreement: 

  

	 	17.1.1	Comprehensive Aviation Liability Insurance, including personal injury, products and completed operations, war risk and allied perils and contractual liability in
an amount not less than [***] combined single limit per occurrence (and in the aggregate with respects to products), which insurance may be provided by a combination of primary and umbrella coverages, covering all liability arising out of any bodily
injury (including death of any person) and any damage to (including destruction of) property. 

  

	 	17.1.2	Aircraft Hull Insurance covering loss or damage to ABS Equipment once permanently installed on the aircraft in an amount not less than the full replacement or
repair cost of such ABS Equipment. Such insurance shall include Aircell as loss payee solely as respects the value of the ABS Equipment. 

  

	 	17.2	Aircell Requirements. Throughout the term of this Agreement, and as otherwise specified below, Aircell shall maintain in full force, at its expense, the
following insurance coverage with carriers reasonably acceptable to American: 

  

	 	17.2.1	Aviation Products Liability/Completed Operations Liability Insurance, including contractual coverage, in an amount not less than U.S. [***] which insurance shall
not be required to be procured until immediately prior to the first delivery of ABS Equipment hereunder but shall be maintained for a period of five (5) years following the expiration or termination of this Agreement; 

 

	 	17.2.2	Property Insurance covering all risks and covering all property in Aircell’s custody or control in an amount at least equal to the value of such property.

  

	 	17.2.3	Worker’s Compensation Insurance in the statutory amount(s) required by the State(s) where the ABS Equipment and/or Software are manufactured and/or
installed and/or Services are performed and Employer’s Liability Insurance in an amount not less than U.S. [***]. In lieu of Workers’ Compensation Insurance, Aircell may satisfy the requirements of this subsection by being a qualified
self-insurer in such State(s). 

  

	 	17.3	Policy Requirements. Each party shall have its insurer(s) provide annual certificates of insurance evidencing the coverages required herein commencing
upon execution of this Agreement, and such insurance certificates shall also reflect that policy(ies) include the following special provisions: 

  

	 	17.3.1	The insurer(s) has(ve) accepted and insured the provisions of Section 16 (Indemnification) of this Agreement. 

 

	 	17.3.2	The insurer(s) has(ve) waived any rights of subrogation it/they may or could have against any of the Indemnified Parties. 

 

	 	17.3.3	Each such insurance coverage is and shall be primary without right of contribution from any insurance coverage carried by the Indemnified Parties.

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-30 

	 	17.3.4	The insurer(s) will give at least thirty (30) days prior written notice to other party before any adverse change in the coverage of the policy(ies).

  

	 	17.3.5	No such insurance coverage shall be invalidated with respect to any of the Indemnified Parties by any action or inaction of the insure party.

  

	18.	LIMITATION OF LIABILITY 

  

	 	18.1	Limitation. WITHOUT LIMITING OR OTHERWISE IMPAIRING ANY SPECIFIC RIGHT OR REMEDY EXPRESSLY GRANTED OR RESERVED TO EITHER PARTY HEREIN, INCLUDING WITHOUT
LIMITATION AIRCELL’S OBLIGATIONS UNDER SECTIONS 3.2.7, 5.4 AND 16.1 OF THIS AGREEMENT AND ITS OBLIGATION TO PAY LIQUIDATED DAMAGES UNDER EXHIBIT F AND AMERICAN’S OBLIGATIONS UNDER SECTIONS 5.4, 13.3.5, 13.5.1 AND 16.2 OF THIS
AGREEMENT, IN NO EVENT SHALL AIRCELL OR AMERICAN BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES OF ANY KIND OR NATURE WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
PROFITS OR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE ANY EQUIPMENT OR SOFTWARE DESCRIBED HEREIN EITHER SEPARATELY OR IN COMBINATION WITH ANY OTHER EQUIPMENT, SOFTWARE OR OTHER MATERIALS) SUFFERED OR INCURRED BY THE OTHER IN
CONNECTION WITH THIS AGREEMENT, EVEN IF AIRCELL OR AMERICAN HAS BEEN ADVISED OF THE POSSIBILITY OR CERTAINTY OF SUCH DAMAGES. 

 FOR PURPOSES OF THIS AGREEMENT, IF AND TO THE EXTENT THAT AIRCELL AGREES (OR AMERICAN OBTAINS A FINAL, NON-APPEALABLE JUDGMENT FROM A COURT OR ARBITRATOR OF PROPER JURISDICTION) THAT PHYSICAL DAMAGE TO AN
AMERICAN AIRCRAFT RESULTED OR AROSE FROM (i) AIRCELL’S NEGLIGENCE, (ii) WITH RESPECT TO THE SUBSEQUENT 737 FLEET AND ANY OTHER FLEET TYPE ON WHICH AIRCELL’S SUBCONTRACTOR INSTALLS THE ABS EQUIPMENT, THE NEGLIGENCE OF SUCH
CONTRACTOR OR (iii) A DEFECT IN THE ABS SYSTEM CAUSED BY AIRCELL OR ITS SUPPLIERS OTHER THAN AMERICAN, SUCH DAMAGE SHALL BE CONSIDERED ACTUAL (AS OPPOSED TO SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL) DAMAGE, AND AIRCELL SHALL BE
RESPONSIBLE FOR SUCH DAMAGE TO SUCH EXTENT (SUBJECT TO THE LIMITATION SET FORTH IN THE LAST SENTENCE OF THIS SECTION). TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THE FIRST AND LAST SENTENCES OF THIS
SECTION WILL APPLY REGARDLESS OF WHETHER LIABILITY ARISES FROM BREACH OF CONTRACT, WARRANTY, TORT (EXCEPT TO THE EXTENT SUCH LIABILITY ARISES FROM WILFUL MISCONDUCT), BY OPERATION OF LAW OR OTHERWISE. 

IN NO EVENT SHALL AIRCELL’S PER OCCURRENCE LIABILITY FOR PHYSICAL DAMAGE TO AN AIRCRAFT AS DESCRIBED ABOVE EXCEED THE LESSER OF
(i) THE FAIR MARKET VALUE OF THE AIRCRAFT IN QUESTION AND (ii) THE SUM OF (A) THE AGGREGATE AMOUNT PAID BY AMERICAN TO AIRCELL UNDER SECTION 3.3. OF THIS AGREEMENT AS IN EFFECT PRIOR TO THE AMENDMENT #1 EFFECTIVE DATE AND ANY
COMPARABLE PROVISION THAT MAY BE SUBSEQUENTLY ADDED TO THIS AGREEMENT, (B) THE AGGREGATE AMOUNT OF AIRCELL’S SHARE 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-31 

 
OF ALL CONNECTIVITY, ADVERTISING AND OTHER REVENUE GENERATED UNDER THIS AGREEMENT IN THE TWELVE MONTHS PRECEDING THE EVENT THAT DAMAGES THE AIRCRAFT AND (C) THE AMOUNT OF AVAILABLE INSURANCE
PROCEEDS WITH RESPECT TO SUCH NEGLIGENCE OR DEFECT. 
 NEITHER PARTY’S AGGREGATE LIABILITY TO THE OTHER FOR ACTUAL DAMAGES,
OTHER THAN PHYSICAL DAMAGE TO AN AIRCRAFT, SUFFERED BY THE OTHER ARISING OUT OF OR RELATED TO ANY BREACH OR DEFAULT OF THIS AGREEMENT SHALL EXCEED THE GREATER OF (iii) THE SUM OF (x) THE AGGREGATE AMOUNT PAID BY AMERICAN TO AIRCELL UNDER
SECTION 3.3. OF THIS AGREEMENT AS IN EFFECT PRIOR TO THE AMENDMENT #1 EFFECTIVE DATE AND ANY COMPARABLE PROVISION THAT MAY BE SUBSEQUENTLY ADDED TO THIS AGREEMENT AND (y) THE AGGREGATE AMOUNT OF AIRCELL’S SHARE OF ALL CONNECTIVITY,
ADVERTISING AND OTHER REVENUE GENERATED UNDER THIS AGREEMENT IN THE TWELVE MONTHS PRECEDING SUCH BREACH OR DEFAULT AND (iv) THE AMOUNT OF AVAILABLE INSURANCE PROCEEDS WITH RESPECT TO SUCH BREACH OR DEFAULT. 

 

	 	18.2	Exclusions. The limitation of liability in Section 18.1 shall not apply with respect to claims arising out of a breach of Section 8.5, 14 or 15
or Article 5 or 8 of Exhibit I or arising under Section 16. In addition, the limitation of liability in the last sentence of Section 18.1 shall not apply with respect to claims arising out of a breach of Section 5.4
– “Deinstallation.” 

  

	19.	EXCUSABLE DELAYS 

  

	 	19.1	Definition. Either party shall be excused from performance of its obligations hereunder, and shall not be liable to the other party for any direct,
indirect, special, incidental, consequential or punitive damages suffered or incurred by the other party arising out of a total or partial failure to perform hereunder or delay in such performance, to the extent resulting directly from any event or
occurrence beyond the reasonable control of the delayed party (collectively, “Excusable Delay”), including, without limitation, (i) acts of God, (ii) wars or acts of a public enemy, (iii) acts, failures to act or delays of
the Governments of any state or political subdivision or any department or regulatory agency thereof or entity created thereby, including, without limitation, national aviation authorities, (iv) quotas or embargoes, (v) acts of sabotage,
(vi) fires, floods or other natural catastrophes, or (vii) strikes, lockouts or other labor stoppages, slowdowns or disputes; provided, however, that such delay is not occasioned by the fault or negligence of the delayed party. Any
Excusable Delay shall last only as long as the event remains beyond the control of the delayed party and only to the extent that it is the direct cause of the delay. By way of clarification, and without limiting the foregoing, any act, failure to
act or delay described in clause (iii) of this section shall not be an Excusable Delay if and to the extent such act, failure to act or delay results from Aircell’s failure to comply with Exhibit F or any other schedule
agreed upon by the parties. For the avoidance of doubt, a delay by any of Aircell’s subcontractors shall not be an Excusable Delay unless the subcontractor itself has experienced an Excusable Delay. 

 

	 	19.2	Recourse. The delayed party shall notify the other party within a reasonable time after it discovers an Excusable Delay has occurred, in writing,
specifying the cause of the delay and, to the extent known, estimating the duration of the delay. No delay shall be excused unless such written notice shall have been given as required by this section. If the Excusable Delay lasts in excess of
ninety (90) days, the non-delayed party shall have the right to terminate this Agreement. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-32 

	20.	GENERAL 

  

	 	20.1	Independent Contractors. Aircell is an independent contractor of American, and personnel used or supplied by Aircell in performance of this Agreement
shall be and remain employees or agents of Aircell and under no circumstances shall be considered employees or agents of American. Aircell shall have the sole responsibility for supervision and control of its personnel. 

 

	 	20.2	Use of Subcontractors. Aircell shall provide an initial list of all major subcontractors utilized by Aircell for the manufacture of the ABS Equipment,
development of the Software and/or performance of the Services for American’s approval, which shall not be unreasonably withheld. After obtaining American’s approval of the initial list, Aircell will obtain American’s prior approval
of any and all proposed changes thereto, which shall not be unreasonably withheld. American’s rejection of a subcontractor may result in delivery delays or additional costs, as negotiated by the parties in good faith. Nothing in this Agreement
shall create any contractual relationship between American and any such subcontractor, and no subcontract shall relieve Aircell of its obligations hereunder should the subcontractor fail to perform in accordance with the provisions of this
Agreement. American shall have no obligation to pay or to see to the payment of any money to any subcontractor. Aircell shall be solely responsible for the acts and omissions of the Aircell subcontractors, with which Aircell shall have entered into
agreements that contain confidentiality provisions at least as protective as those set forth herein. Any breach by an Aircell subcontractor of any terms or conditions of this Agreement shall be deemed a breach by Aircell. 

 

	 	20.3	Notice. Any notice, demand or document that either party is required or otherwise desires to give or deliver to or make upon the other party hereunder
shall be in writing and shall be (a) personally delivered, (b) deposited in the United States Mail, registered or certified, return receipt requested, with postage prepaid, (c) sent by overnight courier, or (d) sent by facsimile
with confirmation of receipt, addressed as follows: 

  

			
	If to American:	  	American Airlines, Inc.
		  	2000 Eagle Parkway
		  	Ft. Worth, TX 76177
		  	ATTN: Aircraft Programs’ Purchasing Managing Director
		  	Mail Drop 8250
		  	Fax: (817) 224-0044
		
	If to Aircell:	  	Attn: General Counsel
		  	Aircell LLC
		  	1250 N. Arlington Heights Road, Suite 500
		  	Itasca IL 60143
		  	Fax: (630) 285-0191

 or to such other address as either party shall designate for itself by notice given to the other party as
aforesaid. Any such notice, demand or document shall be deemed to be effective upon receipt of the same by the party to whom the same is addressed. 
  

	 	20.4	Assignment. This Agreement shall inure to the benefit of and be binding upon each of the parties and their respective successors and assigns, but
neither the rights nor the duties of either party under this Agreement may be voluntarily or involuntarily assigned or delegated, in whole or part, without the prior written consent of the other party, such consent not to be unreasonably withheld.

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-33 

	 	20.5	Governing Law: Dispute Resolution. This Agreement shall be governed by and construed according to the internal laws of the State of New York without
regard to conflicts of laws principles. Each party agrees to negotiate in good faith to resolve any dispute, claim or controversy arising out of or related to this Agreement. In the event the parties are unable to resolve the dispute within fifteen
(15) days following the commencement of negotiations, each party shall escalate the dispute through the appropriate levels of management, up to and including the level of Chief Executive Officer at Aircell and Vice President-Purchasing or
higher at American, until the resolution of the issue is achieved or the respective executives cannot agree to a resolution of the dispute. Unless otherwise agreed to by both parties, in no event shall the escalation process exceed thirty
(30) days. 

  

	 	20.6	Press Release/Publicity. Except as provided in Exhibit I, neither party hereto shall use the name or any trade name of or otherwise refer to
the other party or any of its affiliates, directly or indirectly, in any advertisement, news release or professional or trade publication without receiving prior written approval from such other party. 

 

	 	20.7	Savings Clause. If any provision of this Agreement is declared unlawful or unenforceable as a result of final administrative, legislative or judicial
action, this Agreement shall be deemed to be amended to conform with the requirements of such action and all other provisions hereof shall remain in full force and effect. 

 

	 	20.8	Waiver. No failure or delay by either party in requiring strict performance of any provision of this Agreement, no previous waiver or forbearance of any
provision of this Agreement by either party and no course of dealing between the parties shall in any way be construed as a waiver or continuing waiver of any provision of this Agreement. 

 

	 	20.9	Final Agreement. This Agreement constitutes and represents the final agreement between the parties as to the subject matter hereof and may not be
contradicted by evidence of prior, contemporaneous or subsequent oral agreements of the parties. There are no oral agreements between the parties. This Agreement may be amended in whole or in part only in a writing signed by both parties.

  

	 	20.10	Captions. The section headings herein are for convenience of reference only and are not intended to define or aid interpretation of the text hereof.

  

	 	20.11	Counterparts. This Agreement may be executed in counterparts, each of which shall constitute an original but all of which together shall constitute one
and the same instrument, and if so executed in counterparts will be enforceable and effective upon the exchange of executed counterparts or the exchange of facsimile transmissions of executed counterparts. 

 

	 	20.12	Survival. Notwithstanding anything herein to the contrary, any sections or portions of any sections of this Agreement (including the Exhibits hereto) that
by their express terms survive, or by their nature should survive, expiration or termination of this Agreement shall survive such expiration or termination. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-34 

 IN WITNESS WHEREOF, the parties have executed and delivered this Third Amended and Restated Agreement as of
the date first written above. 
  

									
	GOGO LLC	 		 	AMERICAN AIRLINES, INC.
					
	By:	 	 /s/    Michael J.
Small        
	 		 	By:	 	 /s/    John R.
MacLean        

					
	Name:	 	 Michael J. Small
	 		 	Name:	 	 John R. MacLean

					
	Title:	 	 President and CEO
	 		 	Title:	 	 V.P. Procurement and Supply Chain

					
	Date:	 	  
	 		 	Date:	 	 9/14/2012

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-35 

 EXHIBIT A-1 

TRANSCON LAUA/CH PRELIMINARY CALENDAR 
 “Phase I” shall include diagnostic testing on the Prototype A/C for the purposes of obtaining STC. 
 “Phase II” shall begin after the Prototype A/C have been retrofitted with the ABS Equipment and Phase I has been completed. 

“Phase III” shall begin when all aircrafts in the Initial Fleet have been retrofitted with the ABS Equipment and returned to
service. Revenue service can begin at any time with American’s consent after the last aircraft of the Initial Fleet has been returned to service, which consent shall not be unreasonably withheld. 

INSTALLATION SITE AND SCHEDULE FOR TRANSCON FLEET 
 Aircell will schedule deliveries of the Shipsets as requested by American thirty (30) days prior to a mutually agreed installation date. The Installation Site and Schedule details are set forth
below. Changes to this schedule are permissible by mutual consent of both parties. 
 [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-36 

 EXHIBIT A-2 

INSTALLATION SITE AND SCHEDULE FOR 737 FLEET 
 Aircell will schedule deliveries of the Shipsets as requested by American thirty (30) days prior to a mutually agreed installation date. The Installation Site and Schedule details are set forth
below. Changes to this schedule are permissible by mutual consent of both parties. 
 [***] 

 

									
	 Initial [***] 737’s tail numbers
	  	 Tail numbers (known as of 3/18/2009) of the

Subsequent 737’s

		 		 		  		  	
		 		 		  		  	

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-37 

 EXHIBIT A-3 

INSTALLATION SITE AND SCHEDULE FOR MD FLEET 
 Aircell will schedule deliveries of the Shipsets as requested by American thirty (30) days prior to a mutually agreed installation date. The Installation Site and Schedule details are set forth
below. Changes to this schedule are permissible by mutual consent of both parties. 
 [***] 

MD 80 TAIL NUMBERS ARE SUBJECT TO CHANGE AND THE ORDER IN WHICH THE AIRCRAFT TAIL NUMBERS ARE RETROFITTED ARE SUBJECT TO CHANGE AT AMERICAN’S
DISCRETION SO LONG AS THE TOTAL NUMBER OF INSTALLED MD8OS DOES NOT CHANGE 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-38 

 EXHIBIT B 

ABS EQUIPMENT AND LEAD TIME 
 A Shipset consists of the following: 
  

									
	 ITEM
	  	LEAD
TIMES	  	QTY
REQUIRED	  	AIRLINE
PRICE
EACH	  	TOTAL
AIRLINE KIT
COST
	 [***]
	  		  		  		  	
		  		  		  		  	
		  		  		  		  	

 DURING DE-INSTALLATION, THE EQUIPMENT EXCLUDING THE INSTALLATION KIT WILL BE REMOVED 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit
B-39 

 EXHIBIT C 

SPECIFICATIONS 
 Physical Dimensions & Electrical Load 
 ABS System on Boeing 767-200

 [***] 
  

							
	  	  	 LRUs
	  	Qty	  	Total Weight
(lbs)*
	 1
	  	[***]	  		  	
	 2
	  		  		  	
	 3
	  		  		  	
	 4
	  		  		  	
	 5
	  		  		  	
	 6
	  		  		  	
	 7
	  		  		  	
	 8
	  		  		  	
		  	 Total LRU Weight
	  		  	

  

	*	Number of CWAPs will change depending on fleet type 

  

																					
	LRUs	  	Qty	  	Location	  	MCU	  	Width
(in)	  	Height
(in)	  	Depth
(in)	  	Mounting
Req.	  	Cooling
Req.	  	Power
Req.	  	Connections
	 [***]
	  		  		  		  		  		  		  		  		  		  	
											
	Supporting Installation Hardware	  	Qty	  	Location	  	MCU	  	Width
(in)	  	Height
(in)	  	Depth
(in)	  	Mounting
Req.	  	Cooling
Req.	  	Power
Req.	  	Connections
	 [***]
	  		  		  		  		  		  		  		  		  		  	

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit C-1

			
	 American Airlines 767-200 Installation Kits - STC
(P13114)

		  	 [***]

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit C-2

 EXHIBIT D 

CHANGE REQUEST FORM 
 This
change request form is to be used by members of the Connectivity Core Team only. The purpose of this form is to document and track all changes to the scope of the program and detail any cost or timeline impacts. The team will review the CR and
discuss whether or not it will be approved. 
 Process Steps: 
  

					
	 ̈	 		 	Step One:
			
		 	1.	 	Contact initiating partner’s appropriate internal resource to obtain a number for the CR.
			
		 		 	 •     AA Resource: Karen Shultz

			
		 		 	 •     Aircell Resource: Tamara Roberts

			
		 	2.	 	Complete attached change request form and provide as much detail as possible within the space allotted
			
	 ̈	 		 	Step Two:
			
		 	1.	 	Send the filled-in form to the appropriate Core Team Member
			
		 	2.	 	Core Team Member will review, determine disposition and approve for release to Core team. This member is responsible for reviewing with the Core Team.
			
		 	3.	 	The Core Team Member will submit the CR.
			
		 	4.	 	Aircell Program Management will log the CR on the Change Log tracking form.
			
	 ̈	 		 	Step Three:
			
		 	1.	 	The receiving partner will obtain an internal tracking number for the CR.
			
		 	2.	 	The receiving partner will review with/ follow process of their internal team and determine disposition.
			
	 ̈	 		 	Step Four:
			
		 	1.	 	Receiving partner will report on CR disposition and/ or obtain additional information as required.
			
		 	2.	 	After disposition, agreement to the action and/ or closure will be indicated and signed by authorized signatures from both the initiating and receiving partner.
			
	 ̈	 		 	Step Five:
			
		 	1.	 	Aircell Program Management will update the Change Log tracking form and, based upon final disposition, manage the updating of required documents
	
	 SUBMIT DATE: <date the CR is being submitted>

	
	 SUBMITTED BY: <name of Core Team member submitting change>

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit D-1

			
	TITLE OF CHANGE REQUEST : <place name of change request; this is what the CR will be referenced as>
	  
 AMERICAN AIRLINES PROJECT CR #:
	  	  
 AIRCELL PROJECT CR #:

	  
 PRIORITY:

 

 ̈      High Priority /
Urgent
  
  ̈      Priority (normal)
  

 ̈      Low Priority
	  	  
 TYPE OF CHANGE

 
 <define the type of change ex. Schedule, pricing, scope of work
etc.>

	  
 DETAILED DESCRIPTION:

 
 <describe the scope of work being outlined in the change request with some
detail>

	  
 JUSTIFICATION FOR PROPOSED CHANGE:

 
 <identify and detail the reasons for the change
request>

	  
 COST IMPACT FROM PROPOSED CHANGE:

 
 <identify the known upfront cost/savings and recurring costs/savings that would
result from the change request being implemented>

	  
 TIMELINE IMPACT FROM PROPOSED
CHANGE:
  
 <identify the timeline impact that would result from
change. Identify clearly if it will impact milestones and on-dock date>

	  
 IMPACTS TO OTHER PARTS OF THIS
PROGRAM:
  
 <identify any impacts to other components of this
program such as the Business Class seat or IFE etc>

	  
 ASSUMPTIONS AND CONSTRAINTS:

 
 <what constraints or assumptions are required to support the
CR>

	  
 DATE RESPONSE DUE FROM RECEIVING
PARTNER:

	  
 ESTIMATED DATE TO REVIEW WITH CORE TEAM:
<date that the CR will be reviewed with Core Team>

	  
 CR DISPOSITION: <Go/ No Go decision and
why>

 AUTHORIZED SIGNATURES: 
  

					
	  
	 		 	  

	Signature	 		 	Signature
	Date	 		 	Date
	 Name
	 		 	 Name

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit D-2

 EXHIBIT E 

PACKING LIST (for 767-200) 

[***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit E-1

 EXHIBIT F 

INSTALLATION SCHEDULE, TRAINING AND SUPPORT FOR TRANSCON LAUA/CH 
 INSTALLATION SCHEDULE 
 See Exhibit A for the agreed-upon Installation
Schedule for the 767-200 Fleet. 
 Section 1.0 Prototype Installation (Initial 767-200 Installation and Certification)

 Aircell and American Airlines will construct a detailed plan for installing and obtaining Supplemental Type Certification for an Aircell
broadband system aboard a 767-200 aircraft. Aircell will supply the Installation Kit, installation and certification support, and conduct any testing relating to functional verification and certification. [***] and any required flight time
associated with the certification. It is envisioned that the prototype installation and certification will be conducted during an AMERICAN Planned Maintenance Activity, thereby taking the aircraft out of service for the shortest time period. [***].

 Section 1.1 Prototype Installation & Certification – Time Line Agreements 

[***] 
 Section 1.2 Prototype
Installation & Certification – Compensation 
 [***] 
 Section 2.0 Production Installations (767-200 Aircraft #2 through #15) 
 On or before
August 31, 2007 American Airlines will provide Aircell with its aircraft out-of-service plan for the purposes of production installation (Plan of Record). 
 Following the Prototype Installation, through mutual planning and coordination efforts American Airlines will install the Aircell broadband system on the remaining [***] 767-200 aircraft. The time
required to install the equipment, as planned by AMERICAN, is estimated to be [***] per aircraft after the learning curve. 

Section 2.1 Production Installations – Time Line Agreements 
 (6) [***] prior to the first production installation, Aircell will provide an equipment and resource commitment to support the AMERICAN schedule 
 (7) [***] prior to each scheduled installation, Aircell will provide, on-dock at AMERICAN, a complete installation kit (this kit to include all required equipment; e.g. LRUs, racks, trays, antennas,
wiring harnesses, cables and miscellaneous hardware). 
 Note: Aircell’s on-time delivery of non-working ABS Equipment,
incomplete Documents or Services shall not, for the purposes of this paragraph, be deemed an on-time delivery. 
 Note: At
Aircell’s request and American’s sole discretion, changes to on-dock delivery dates for the installation drawing package or installation kit could be accommodated for the Production Aircraft. 

(8) AMERICAN to make best effort to complete the production installations of all 767-200 aircraft within [***], using nose-to-tail mod line and
coordinating installations during other planned maintenance activities. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit F-1

 Section 2.2 Production Installations – Compensation 

(9) In the event the delivery of an Aircell installation kit is delayed to AMERICAN [***]. 
 (10) [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit F-2

 CONTACT PERSONNEL 
 Prototype Aircraft 
  

							
	Name	  	Designation	  	Contact Number	  	Hours of work
	Michael Kuntz	  	Manager, Aircraft Operations	  	630-217-4174	  	As needed.
	Kavil Musikasinthornlata	  	Manager of Development, Cabin Systems	  	630-441-0142	  	As needed.
	Matthew Smith	  	FAA Certification Manager	  	630-441-6389	  	As needed.
	Tamara Roberts	  	Program Manager	  	312.375.0374	  	

 Retrofit Aircraft 
  

							
	Name	  	Designation	  	Contact Number	  	Hours of work
	Michael Kuntz	  	Manager, Aircraft Operations	  	630-217-4174	  	As needed.
	Kavil Musikasinthornlata	  	Manager of Development, Cabin Systems	  	630-441-0142	  	As needed.
	Tamara Roberts	  	Program Manager	  	312.375.0374	  	As needed.

 ENGINEERING SERVICES 
 Aircell will provide an engineering installation drawing package for installation on AA’s airplanes consisting of all applicable install drawings and installation work instructions. In addition,
Aircell will provide Continued Airworthiness documents which include at a minimum [***]. 
 The system component placement and design will take
the following into consideration: 
  

	 	•	 	 Consistent locations relative to all fleet types 

  

	 	•	 	 Compliance with applicable FAA regulations and safety practices 

 

	 	•	 	 Ease of installation 

  

	 	•	 	 Maintainability 

  

	 	•	 	 Future system growth & expansion 

  

	 	•	 	 Cost effective 

 During the
design phase Aircell will coordinate the following milestones with AA: 
  

	 	•	 	 Aircraft Audits 

  

	 	•	 	 ITCM – Initial Technical Coordination Meeting 

  

	 	•	 	 PDR – Preliminary Design Review 

  

	 	•	 	 CDR – Critical Design Review 

  

	 	•	 	 FDR – Final Design Review 

 Final ABS System configuration of each fleet is pending an audit of each aircraft to be installed. Airline to provide access to the airplanes and all related Technical Publications and OEM aircraft
drawings to complete each engineering design package. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit F-3

 Aircell will provide on-site engineering support as provided in Section 8.1.3 of the Agreement.

 Certification Services 

[***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit F-4

 EXHIBIT G 

MAINTENANCE SERVICES 

For the entire term of the Agreement, Aircell will provide maintenance and the provisioning of spares. 

[***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit G-1

 EXHIBIT H 

SYSTEM DEFINITION DOCUMENTATION (SDD) 
 System Description 
 A block diagram showing all major functions of the proposed
aircraft system 
 [***] 
 Figure 1
– ABS Aircraft System Reference Architecture 
 [***] 
 ACPU 
 [***]. 
 AACU 
 [***]. 
 CWAP (or WAP) 
 [***]. 
 Cabin 802.11 Handset and Flight Deck Handset 
 [***]. 

ATG EV-DO Antennas 
 [***]. 

Terrestrial EV-DO and GPS Antenna 

[***]. 
 802.11 Antenna 

[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit H-1

 EXHIBIT I 

PORTAL, ADVERTISING AND CONTENT MANAGEMENT, 
 MARKETING ACTIVITIES 
 This document sets out the agreement of the parties with respect to:
the marketing activities of the parties in connection with the Aircell Broadband Services (“ABS”), advertising and content on the Portal, certain training activities, and certain aspects of customer care. Any initial-capitalized terms that
are not defined herein (in Section 11) are defined in the main Agreement. Section references refer to this Exhibit unless sections of the main Agreement are specifically referenced. 

 

	1.	Certain Supplier Obligations. subject to the restrictions, limitations, terms and conditions of this document: 

 

	 	1.1	Advertiser and Content Provider Relations. [***]. 

  

	 	1.2	Format & Management of Content and Ads. [***]. 

  

	 	1.3	Hosting & Infrastructure. [***]. 

  

	 	1.4	Reporting. [***]. 

  

	 	1.5	Customer Care and Billing. [***]. 

  

	 	1.6	Approvals. [***]. 

  

	 	1.7	Quarterly Reviews. [***]. 

  

	 	1.8	Redesign of the Pages. [***]. 

  

	2.	Certain American Obligations. 

  

	 	2.1	Advertiser and Content Provider Relations. [***]. 

  

	 	2.2	Technical Support. [***]. 

  

	 	2.3	Reporting. [***]. 

  

	 	2.4	Approvals. [***]. 

  

	3.	Display of Content and Ads. 

  

	 	3.1	Generally. [***]. 

  

	 	3.2	Splash Page. This Section applies to the Splash Page only. 

  

	 	3.2.1	American Sections. Subject to the terms of this Exhibit and the rest of the Agreement, [***]. 

 

	 	3.2.2	Phase I. During Phase I, no ads will be included in the Portal other than ads included in the [***]. As used in this paragraph the term “ads” does not
include unpaid messaging that promotes American’s airline or ancillary businesses (such as the AAdvantage® program and the Admirals Club® facilities) or ABS. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 10 

	 	3.2.3	Phase II. [***]. 

  

	 	3.2.4	Changes to Splash Page. [***]. 

  

	 	3.3	Style Guidelines. [***]. 

  

	 	3.4	Prohibited Material. [***] 

  

	 	3.5	Wireless Distribution of Content. [***]. 

  

	 	3.6	Content Partners. [***]. 

  

	 	3.7	Minor Portal Changes. [***]. 

  

	 	3.8	Major Portal Changes. [***]. 

  

	 	3.9	Mobile Portal. [***]. 

  

	 	3.10	Remedies. [***]. 

  

	4.	Portal Advertising. 

  

	 	4.1	Ad Space Value. [***]. 

  

	 	4.2	Ad Space Allocation. [***]. 

  

	 	4.3	Ad Revenue Shares. 

  

	 	4.3.1	Phase I. [***]. 

  

	 	4.3.2	Phase II. [***] 

  

	 	4.4	Restricted Advertisers. [***]. 

  

	 	4.5	Advertisement Management. [***]. 

  

	5.	Data Ownership and Privacy. 

  

	 	5.1	American Data. 

  

	 	5.1.1	[***]. 

  

	 	5.1.2	[***]. 

  

	 	5.1.3	[***]. 

  

	 	5.1.4	[***]. 

  

	 	5.1.5	[***]. 

  

	 	5.1.6	[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 11 

	 	5.2	Supplier Data. [***]. 

  

	 	5.3	Data Privacy and Data Security. [***] 

  

	 	5.4	Remedies. [***]. 

  

	6.	Marketing/PR Activities. 

  

	 	6.1	Joint Activities. [***]. 

  

	 	6.2	Independent Activities. [***]. 

  

	7.	Training/Familiarization Activities. 

  

	 	7.1	Flight attendants and Other American Front Line Employees. 

  

	 	a)	[***]. 

  

	 	b)	[***]. 

  

	 	c)	[***]. 

  

	8.	American and Supplier Marks. 

  

	 	8.1	Rights in Marks. Supplier acknowledges that the marks shown on Appendix 2A hereto are the property of American and the only marks owned by American that
may be used by Supplier in marketing and promoting ABS (“American Marks”), and that upon expiration or termination of this Agreement, Supplier will immediately cease use of such marks. American acknowledges that the marks shown on
Appendix 2B hereto are the property of Supplier and the only marks owned by Supplier that may be used by American in marketing and promoting ABS, and that upon expiration or termination of this Agreement, American will immediately cease use of such
marks. From time to time, American will provide Supplier with limited access to the American Airlines Digital Asset Management System (“AADAMS”) at the www.aadams.com web site to obtain digital renditions of the American
Marks. Except as expressly set forth in the Agreement, no right, property, license, permission or interest of any kind in or to the marks owned by either party is or is intended to be given or transferred to or acquired by the other party by the
execution, performance or non-performance of this Agreement or any part hereof. 

 Each party agrees that it shall
in no way contest or deny the validity of, or the right or title of the other party in or to its marks, and shall not encourage or assist others, directly or indirectly, to do so, during the lifetime of this Agreement and thereafter. Neither party
will take actions that are adverse to the other party’s ownership rights in or to its marks, nor shall either party intentionally utilize the other party’s marks in any manner that would diminish their value or harm the reputation of the
other party. Neither party shall use or register any domain name that is identical to or confusingly similar to any of the other party’s marks. 
 Supplier agrees that it shall not intentionally, without American’s prior written approval: (i) alter the American Marks in any way; (ii) use any partial American Marks or fragments
thereof; (iii) display the American Marks without the appropriate trademark designation, as specified by American; (iv) superimpose any image or content upon the American Marks; (v) utilize the American Marks in any manner that would
diminish their value or 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 12 

 
harm the reputation of American; or (vi) purchase, use, or register any domain names or keywords or search terms that are identical or similar to, or contain (in whole or in part), any of
the American Marks. 
  

	 	8.2	Approval of Promotional Materials; Graphics Standards. Each party shall submit to the other party for review and approval, at least thirty (30) days
prior to publication or use, the portion of any and all artwork, scripts, copy, advertising, promotional materials, direct mail, press releases, newsletters or other communications or any other publicity published or distributed by the first party
(or at its direction or authorization) that uses any trademark, service mark, logo or trade name of the other party or any of its Affiliates (other than any text-only non-stylized names). All such promotional materials shall follow the style
guidelines of the applicable party, including any requirements for disclaimers or tag lines indicating registered trademarks, and each party may modify its style guidelines from time to time in its sole discretion. The party from whom approval is
requested will respond to the requesting party within ten (10) business days of the request, and approval with respect to uses of American Marks may be withheld in the sole discretion of American. 

 

	9.	American’s Marketing Channels. 

  

	 	9.1	Other Marketing. [***]. 

  

	 	9.2	American’s Promotion of Supplier. [***]. 

  

	10.	Dispute Resolution Under This Exhibit. [***]. 

  

	11.	Definitions. 

  

	 	11.1	[***]. 

  

	 	11.2	[***]. 

  

	 	11.3	[***]. 

  

	 	11.4	[***]. 

  

	 	11.5	[***]. 

  

	 	11.6	[***]. 

  

	 	11.7	[***]. 

  

	 	11.8	[***]. 

  

	 	11.9	“Duplicative American Restricted Advertiser” [***]. 

  

	 	11.10	“Internal Portal Page” means any Portal page excluding the Splash Page. 

 

	 	11.11	[***]. 

  

	 	11.12	“Media Rate Card” is a [***]. 

  

	 	11.13	“Minor Portal Changes” [***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 13 

	 	11.14	“O&D” means a passenger’s Itinerary origination city/airport and destination city/airport whether achieved through direct connection or
through connecting city(ies)/airport(s). 

  

	 	11.15	[***]. 

  

	 	11.16	“Phase II” means the period beginning on the date that Phase I ends and ending when the Agreement terminates or expires. 

 

	 	11.17	[***]. 

  

	 	11.18	[***]. 

  

	 	11.19	“Splash Page” means the first web page of the Portal that a User will see on her laptop when the User connects to the ABS on a Retrofit A/C.

  

	 	11.20	“Splash Page Remainder” [***]. 

  

	 	11.21	[***]. 

  

	 	11.22	[***]. 

  

	 	11.23	[***]. 

  

	 	11.24	“User” means any person who accesses or uses ABS on a Retrofit A/C. 

 

	 	11.25	[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 14 

 Appendix 1: example of Portal pages as of the Effective Date 

 
  

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 17 

 

 
  

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 18 

 

 
  

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 19 

 Appendix 2A: American Marks 

 
 

 
 Appendix 2B: Supplier Marks 
 

 
  

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 2A
Page 1 

  
 

 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 1
Page 2 

 Appendix 3A: American Restricted Advertisers 
 [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 3A
Page 1 

 Appendix 3B: Duplicative American Restricted Advertisers 

[***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 3B
Page 1 

 Appendix 4A: Supplier Restricted Advertisers 
 [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Appendix 4A
Page 1 

 EXHIBIT J 

SERVICE LEVEL AGREEMENT (SLA) 
 This Service Level Agreement is provided by Gogo with respect to (i) the Third Amended and Restated In Flight Connectivity Services Agreement, dated September 13, 2012, between Gogo LLC and
American Airlines, Inc. (the “Existing Agreement”) and (ii) the In Flight Connectivity Services Agreement, dated September 13, 2012, between Gogo LLC and American Airlines, Inc. (the “Subsequent Agreement”). 

PART I – SERVICE DESCRIPTION 
  

	1.	General: 

 This Service
Description provides the parties’ general objectives with respect to the Gogo Services to be provided under the Agreement and is not intended to create any obligations on the part of Gogo that are not contained in the body of the Agreement,
Parts II and III of this Exhibit that follow the headings “Service Level Agreement” and “Customer Care” and other exhibits. 
 The service(s) enhances a passenger’s in-flight experience by allowing the user to access the internet, connect to a VPN, send email and use other internet services and on-board services.
Additionally, the airline has the opportunity to maximize operational efficiency and develop ancillary revenue opportunities. 

One objective is to provide Internet connectivity and services similar to a ground-based hot-spot environment, and to provide other
onboard services to enhance the customer experience, using a customer PED. The aircraft architecture will provide wireless cabin access for passengers’ personal electronic devices that are enabled for wireless (802.11) operation only and
no cellular wireless link to PEDs). Applications shall include, but are not limited to: email, instant messaging, VPN, Internet and cached Intranet. The following in-cabin wireless standards are to be supported: 802.11 a/g/n, however, this list can
change based on the evolution in the wireless access technology. 
 Another objective is to provide Internet connectivity and
services to the aircraft integrated seatback. Disparate supplier solutions, i.e. IFE and Connectivity, will be required to integrate to support a connectivity solution to the seatback. A clear demarcation point of responsibility will be defined in a
detailed scope of work and a subsequent addendum to the supplier contracts as necessary. 
 List of expected and optional
services: 
  

	 	•	 	 Internet Connectivity (including ISP Services) 

  

	 	•	 	 Optional: Wireless Distribution of Content or, Entertainment on Demand (Media stored on the on-board server; variants such as: GogoVision or GogoTV may
be offered as different services) 

  

	 	•	 	 [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 The Gogo sub-system includes the following main components: 

Common Aircraft Components to All Solutions 
  

	 	•	 	 [***] 

ATG 
  

	 	•	 	 [***] 

ATG4 
  

	 	•	 	 [***] 

Ku 
  

	 	•	 	 [***] 

ATG+Ku 
  

	 	•	 	 [***] 

ATG4+Ku 
  

	 	•	 	 [***] 

ATG+K4 
  

	 	•	 	 [***] 

  

	 	•	 	 Network Operation Center (NOC) 

 [***] 
  

	2.	Gogo Responsibilities 

  

	 	2.1	[***] 

  

	 	2.2	[***]. 

  

	 	2.3	[***]. 

  

	 	2.4	[***]. 

  

	 	2.5	[***]. 

  

	 	2.6	Network Efficiency Techniques 

Gogo shall employ, by first Revenue Launch, a number of techniques to improve network efficiency that include, but are not limited to, the
following: 
  

	 	2.6.1	[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

	 	2.6.2	[***]. 

  

	 	2.6.3	[***] 

  

	 	2.6.4	Content filtering: Gogo shall support content filtering in accordance with Exhibit S to the Existing Agreement and the Subsequent Agreement.

  

	 	2.6.5	[***]. 

  

	 	2.7	[***]. 

  

	 	2.7.1	[***]. 

  

	 	2.7.2	[***]. 

  

	 	2.8	[***]. 

  

	 	2.8.1	[***]. 

  

	 	2.8.2	[***] 

  

	 	2.8.3	[***] 

  

	 	2.9	[***]. 

  

	 	2.9.1	[***]. 

  

	 	2.10	[***]. 

  

	 	2.11	Gogo shall, as an Internet Service Provider, provide the following capabilities in delivering the Service to American: 

 

	 	2.11.1	[***] 

  

	 	2.11.2	[***] 

  

	 	2.11.3	[***] 

  

	 	2.11.4	[***] 

  

	 	2.11.5	[***] 

  

	 	2.11.6	[***] 

  

	 	2.11.7	[***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

	3.	System Features and Functionalities 

  

	 	3.1	General 

 The System shall
be fully integrated with any applicable on-board IFE System and shall provide the following: 
  

	 	3.1.1	[***] 

  

	 	3.1.2	[***]. 

  

	 	3.1.3	[***]. 

  

	 	3.1.4	[***]. 

  

	 	3.1.5	[***]. 

  

	 	3.1.6	[***] 

  

	 	    	[***] 

  

	 	3.1.7	[***] 

  

	 	    	[***] 

  

	 	3.1.8	[***] 

  

	 	    	[***]. 

  

	 	3.2	[***] 

  

	 	3.2.1	[***]. 

  

	 	3.3	[***] 

  

	 	3.3.1	[***]. 

  

	 	3.3.2	[***]. 

  

	 	3.3.3	[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 PART II – SERVICE LEVEL AGREEMENT 

 

	1.	This Part II – Service Level Agreement (SLA) defines the Service Availability, the Bandwidth and Performance Guarantees and the process for Problem
Management as it relates to the Gogo Service. The Service Description Exhibit provides the service description, and the parameters associated with the Service, that shall be provided by Gogo to American. Any terms not otherwise defined herein shall
have the meaning prescribed to them in the Agreement. 

  

	2.	GENERAL REQUIREMENTS: 

[***]. 
  

	3.	SCOPE 

 The scope of
services are defined in this document regarding the in-service technical environment, support structure, system performance and the activities required to ensure that the service remains secure, reliable and operational as committed to under the
Service Availability Commitment (Section 4) and the Bandwidth and Performance Guarantee (Section 5). 
  

	4.	SERVICE OBJECTIVE 

 The
Service Objective is to 1) provide the passenger a consistently good Internet experience from sign-on to sign-off and 2) to provide a service that can support airline operational requirements that will allow American to operate more efficiently. The
Service Objective is accomplished by ensuring that the comprehensive network(s) that support the service are maintained, managed and consistently healthy. 
 Gogo will provide an end-to-end/turnkey hardware and service solution allowing airline passengers and crew to use personal electronic devices (e.g. PC, PDA, PED) to conduct data communications in exactly
the same manner as they do on the ground. Gogo will be responsible for the overall network architecture and all business/service relationships necessary to ensure seamless operation. It should also be pointed out that Gogo intends to design the
system with feature modularity, allowing American Airlines to offer just those applications they deem most important to their customer base. 
 [***]. 
  

	5.	SERVICE AVAILABILITY COMMITMENT 

 It is Gogo’s responsibility to ensure that the service, the network and the systems are up and available as set out in this document. 

[***]. 

Definitions: 
 “Service Availability” is defined as the time that the network and system(s) are expected to be operational and available, taking into consideration the “Exclusions” as defined in
Section 7 of the SLA. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 “Downtime” is defined as unexpected, or unscheduled, downtime or times when the
service is expected to be available and is not. 
  

	 	5.1	Service Availability is measured using a hybrid model that consists of a “Fleet Model” and an “Aircraft Model”. 

 

	 	    	[***] 

  

	 	5.2	Process 

  

	 	    	[***]. 

  

	 	5.3	[***]. 

  

	 	5.4	[***] 

  

	 	    	[***] 

  

	 	5.5	[***] 

  

	 	    	[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 Table 4.5.1 
 SLA: Availability and related penalties calculations and terms. 
 [***] 

 

	 	5.6	System Unavailability and Downtime Tracking 

 Downtime and system outages will be tracked using the following methodology: 
  

	 	5.6.1	[***] 

  

	 	5.6.2	[***]. 

  

	 	5.6.3	[***] 

  

	 	5.6.4	[***]. 

  

	 	5.7	Remedies 

 [***]. 

 

	6.	System Performance Guarantee 

 [***]. 
  

	7.	[***]. 

  

	8.	Background & Excess Capacity Capability 

  

	9.	[***]. 

  

	10.	[***]. 

  

	11.	Bandwidth and Performance 

Bandwidth and performance guarantees ensure that Gogo is meeting commitments related to system performance and the customer experience.
The following parameters are measured and reported per aircraft/tail number: 
  

	 	11.1	Measureable parameters for Internet Access 

 [***] 
  

	 	11.2	Process 

 [***] 

 

	12.	Network Latency and Metric 

[***]. 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

	13.	[***] 

  

	14.	Packet Loss and Metric 

  

	 	14.1	[***] 

  

	 	14.2	Measurement process: [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 [***] 
  

	 	14.3	Packet Loss Performance Remedy 

Table 5.6 (below) provides the amount due American in the event that system performance guarantee service levels are not met. 

[***] 
  

	 	14.4	Remedy Payments for Missed Performance Guarantees Service Availability 

 In the event that the Performance Guarantees are not maintained based on the metrics listed in section 5, then remedies shall be provided or settled between American and Gogo as agreed to in the Agreement

  

	15.	Capacity Modelling and Network Features 

 Gogo shall monitor the network in order to ensure that service level metrics are achieved. Gogo shall utilize a number of processes that are intended to deliver a high level of customer satisfaction.

  

	 	15.1	Capacity Modelling/Planning 

  

	 	15.2	[***]. 

  

	 	15.3	Network Efficiency Techniques 

  

	 	15.4	In addition to the capacity modeling, Gogo shall employ a number of techniques to improve the user experience. They include, but are not limited to the following:

  

	 	15.4.1	[***]. 

  

	 	15.4.2	[***]. 

  

	 	15.4.3	[***]. 

  

	 	15.4.4	[***]. 

  

	 	15.4.5	[***]. 

  

	16.	Exclusions 

 [***]

  

	17.	System Monitoring and Reporting 

  

	 	a.	Reporting 

  

	 	b.	[***]. 

  

	 	c.	[***]. 

  

	 	d.	[***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

	 	e.	[***]. 

  

	 	f.	[***]. 

  

	 	g.	[***]. 

  

	18.	Interruption Of Service 

  

	 	a.	Interruption Rights 

  

	 	b.	[***]. 

  

	 	c.	Satellite Out of Service 

 [***]

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 PART III – CUSTOMER CARE 

 

	1.	General 

 During the term
of the Existing Agreement and the Subsequent Agreement, as applicable, Gogo shall provide customer care services to American as set out in Section 2 below. In addition, Gogo shall provide the consumer customer care for the Service as set out in
Section 3 below: 
 Problem Management Definitions 
 [***] 
  

	2.	Airline Customer Care 

  

	 	2.1	[***]. 

  

	 	2.2	[***] 

  

	 	2.3	Problem Definition and Resolution 

  

	 	2.3.1	[***] 

  

	 	2.3.2	[***]: 

 Response times are
calculated from the time of notification. 
  

	 	2.3.3	[***] 

  

	3.	Passenger Customer Care 

  

	 	3.1	The goal of good customer care is to ensure customer goodwill and repeated use of the Service. [***]. 

 

	 	3.2	From the Purchase Path Page, Customers will also have access to the following information: 

[***] 
  

	4.	Service Levels to customer requests 

 [***] 

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 EXHIBIT K 

USAGE REPORTS REQUIREMENTS 
  

							
	  	  	 Requirement (KPI)
	  	 Source
	  	 Description

		  	 System Reporting
	  		  	
	 [***]
	  		  		  	
				
		  	 Airborne System Support Reporting
	  		  	
	 [***]
	  		  		  	
				
		  	 Terrestrial System Support Reporting
	  		  	
	 [***]
	  		  		  	
				
		  	 Passenger Support Reporting (Customer Care)
	  		  	
	 [***]
	  		  		  	
				
		  	 Finance/ Revenue Management
	  		  	
	 [***]
	  		  		  	
				
		  	 Maintenance
	  		  	
	 [***]
	  		  		  	
				
		  	 Marketing/ Portal
	  		  	
	 [***]
	  		  		  	

  

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 EXHIBIT L 

WIRELESS DISTRIBUTION OF CONTENT 
 This Exhibit, which is incorporated by reference into and made a part of the Agreement, relates to Aircell’s development and implementation of an application, Wireless Distribution of Content (WDC)
by which video content will be wirelessly distributed to passengers on Retrofit A/C who are equipped with Wi-Fi enabled laptop computers. [***]For the avoidance of doubt, except where the context of the Agreement otherwise requires, the WDC
equipment, software and services described herein shall constitute ABS Equipment, Software and Aircell Broadband Services, respectively, as such terms are defined in the Agreement. In the event of any inconsistency between this Exhibit L and any
other provision of the Agreement, this Exhibit shall control. Section references refer to sections of this Exhibit unless sections of the body of the Agreement are specifically referenced. 

 

	1.	Definitions 

 The
definitions below shall apply to the following terms as used herein: 
  

	 	1.1	[***]. 

  

	 	1.2	[***]. 

  

	 	1.2.1	[***]. 

  

	 	1.2.2	[***]. 

  

	 	1.2.3	[***]. 

  

	 	1.2.4	[***]. 

  

	 	1.2.5	[***]. 

  

	 	1.3	[***]. 

  

	 	1.3.1	[***]. 

  

	 	1.3.2	[***]. 

  

	 	1.4	“Total Operating Costs” means, for any measurement period, the sum of [***]. 

 

	 	1.5	“Net Revenue” means, for any measurement period, Total Revenue less Total Operating Costs, and is [***]. 

 

	 	1.6	[***]. 

  

	 	1.7	“Customer Worthy” [***]. 

  

	 	1.8	“Severity 1 Defect” means a software failure that blocks the customer from utilizing the service. 

 

	 	1.9	“Severity 2 Defect” means a software failure that impacts revenue even though major functionality may be working. 

  
 American
Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

	 	1.10	“Severity 3 Defect” means a software issue that has a minor impact on the quality and appeal of the service. 

 

	 	1.11	“Severity 4 Defect” means a software issue that is generally cosmetic with minimal if any impact on the service, revenue or business image.

  

	 	1.12	“Video Content” means movies, television shows and other digitized video (including promotional videos) made available to Users via WDC.

  

	 	1.13	“Wireless Distribution of Content”, or “WDC” (aka “GoGo Video”) is the Aircell product that delivers Video Content to
Users on Retrofit A/C. 

  

	 	1.14	“WDC Advertising Revenue” [***]. 

  

	2.	Scope 

 The parties intend
that Aircell provide WDC on Retrofit A/C as more fully set forth below. 
  

	3.	Term and Termination 

  

	 	3.1	Subject to American’s right of early termination as set forth below in this section, the term of WDC service will directly correspond to the term of the
Agreement as set forth in Article 13 of the Agreement. 

  

	 	3.2	American will monitor in-service feedback from its employees regarding the operation of WDC on Retrofit A/C. If American believes that WDC causes an unreasonable
operational burden to American, American will notify Aircell of such belief in writing and identify with specificity the nature and extent of the claimed burden. No later than 30 days following such notice, Aircell will propose for American’s
approval (which approval will not be unreasonably withheld) a commercially reasonable plan to remediate the burden. 

  

	 	1.1	American will monitor in-service feedback from its employees regarding the operation of WDC on Retrofit A/C. If American believes that WDC causes an unreasonable
operational burden to American, American will notify Aircell of such belief in writing and identify with specificity the nature and extent of the claimed burden. No later than 30 days following such notice, Aircell will propose for American’s
approval (which approval will not be unreasonably withheld) a commercially reasonable plan to remediate the burden. 

 Such plan may include, but shall not be limited to: 
  

	 	•	 	 Aircell Access: In order to facilitate Aircell’s understanding of the issue, American will provide Aircell with reasonable access to affected
Retrofit A/C and crew. 

  

	 	•	 	 Fly Alongs: Aircell will provide Fly Along Agents at no additional charge to American on a schedule to be mutually agreed upon by the parties

  

	 	•	 	 Aircell Agents in American Crew Operational Areas at airports: Aircell will provide trained personnel at no additional charge to American that will be
stationed in the crew operations area at such airports and on such schedule as the parties may mutually agree upon. 

  

	 	•	 	 Aircell will review its customer care collateral and procedures and modify them as needed. 

 If following the implementation of the remediation plan, American believes that WDC
continues to cause an unreasonable operational burden for American, American shall provide written notice of such belief to Aircell, which notice shall again identify with specificity the nature and extent of the claimed burden after the
implementation of the remediation plan. Aircell shall have [***]to implement additional remediation measures. If at the end of such additional remediation period WDC continues to cause an unreasonable operational burden for American, American shall
have the right to terminate WDC service and deinstall (or request that Aircell deinstall) the WDC hardware and software. In such circumstance deinstallation costs shall be borne by American. Notwithstanding anything to the contrary contained in
Section 3.2.2 or 13.3.1 of the Agreement, the termination right described in this section shall apply only to WDC service and related hardware and software and shall not extend to other Aircell Broadband Services or ABS Equipment, it being
understood that American shall have a termination right under Section 13.3.1 of the Agreement only if Aircell Broadband Services other than WDC cause an unreasonable operational burden. 

 

	 	3.3	If following the SLA Trigger Date (as defined below), Aircell breaches its obligations under the WDC SLA for [*** and fails to cure such breach within
[***following receipt of written notice of such breach, American shall have the right to terminate WDC service and deinstall (or request that Aircell deinstall) the WDC hardware and software. In such circumstance deinstallation costs shall be borne
by Aircell. Notwithstanding anything to the contrary contained in Section 13.3.2 of the Agreement, the termination right described in this section shall apply only to WDC service and related hardware and software and shall not extend to other
Aircell Broadband Services or ABS Equipment, it being understood that American shall have a termination right under Section 13.3.2 of the Agreement only if Aircell breaches the SLA with respect to Aircell Broadband Services other than WDC. As
used herein the term “SLA Trigger Date” means the date that is the later to occur of (i) the [***of the first date on which WDC Service is commercially available to passengers on any Retrofit NC (the “Commercial Launch
Date”) or (ii) the date on which Aircell and American, having completed the first annual SLA reassessment required by Section 14, agree in good faith on the terms of the SLA going forward. 

 

	4.	Aircell Obligations 

  

	 	4.1	[***]. 

  

	5.	Installation and Testing 

  

	 	5.1	Aircell will deliver what it deems to be Customer Worthy software by [***] and will deliver the easy update content loader and the service bulletin by [***]. In
the event that Aircell fails to timely deliver the software, hardware and service bulletin, and the delay extends beyond [***], as American’s sole remedy for such delay, Aircell will credit to American the purchase price of WDC for one aircraft
for every 30 day period of delay beyond [***]; provided, however, that Aircell will not be required to credit American for any delay resulting from American’s failure to make an aircraft available for certification. 

 

	 	5.2	[***]. 

  

	 	5.3	[***]. 

  

	6.	[***] 

  

	7.	WDC Revenue Share 

  

	 	7.1	[***]. 

	8.	Cost to American 

  

	 	8.1	[***]. 

  

	9.	Advertising 

  

	 	9.1	[***]. 

  

	10.	Operating Costs 

  

	 	10.1	Aircell and American agree to utilize each other’s supply base where economically advantageous. 

 

	 	10.2	[***]. 

  

	 	10.3	[***]. 

  

	11.	Marketing 

  

	 	11.1	[***]. 

  

	12.	SLA 

  

	 	12.1	Service Level Requirements or WDC will be subject to Exhibit J to the Agreement. In addition, Aircell will use commercially reasonable efforts to
ensure that the service will meet the following WDC specific service levels and functionalities (such specific WDC-related levels and functionalities, together with any modifications agreed upon by the parties, being referred to herein as the
“WDC SLA”), it being understood and agreed that the parties will assess performance and user satisfaction on at least an annual basis and agree in good faith on appropriate revisions to these goals. 

[***] 
  

	13.	Content 

  

	 	13.1	[***]. 

  

	 	13.2	[***]. 

  

	 	13.3	[***]. 

  

	 	13.4	[***]. 

  

	14.	American Launch Priority. 

 [***].

 EXHIBIT M 
 Example of Calculation of Revenue Share from Multi-Airline Products 
 [***] 

 EXHIBIT N  

SERVICES AND PRICING FOR AMERICAN OPERATIONAL USE 
 Gogo has granted American access to Gogo’s Air to Ground Link and/or the Satellite Link (individually, a “Link” and collectively, the “Links”) for the purposes of enabling other
airline business applications (as defined below). Gogo will work with American to define and implement such other airline business applications as American desires to enable over either or both Links. As used herein, the term “Other Airline
Business Applications” means applications used by American’s flight crew (other than as described in the following sentence), and ground crew that require connectivity, and shall not include any passenger-facing application or cabin crew
operational application. For the avoidance of doubt, Other Airline Business Applications shall not include use by flight crew of Connectivity Services in accordance with and subject to the limitations contained in Section 11.12.2 of the
Agreement. 
 Passenger-facing applications (e.g., IFE) and cabin crew operational applications (e.g., drink ordering) may utilize the in-cabin
network and if such passenger applications require an off-board link, the data transfer is subject to the per MB charge outlined in Section 11.12. 
 In the event that American notifies Gogo that it wishes to use either Link for a defined Other Airline Business Application or passenger facing or cabin crew operational application (other than IFE as to
which the terms have been negotiated and are set forth in the Agreement in Exhibit O thereto), American and Gogo will negotiate in good faith and reflect in an amendment to the Agreement (i) the desired operating and performance characteristics
of the application, (ii) the integration services to be provided by Gogo in connection with the application, (iii) [***] Connectivity Services in accordance with Section 11.12.2, have already been negotiated and are set forth in
Section 11.12) and (iv) such other terms specific to such applications as the parties agree upon. 
 Gogo will work with American
and/or third party providers in good faith to integrate and test, to the extent necessary, other airline business applications on a timely basis and to provide such security as American reasonably requests; provided, however, that Gogo will not be
obligated to increase the certification level of the System. If the normal operation of the Equipment would be negatively affected by the integration of any other airline business application, American and Gogo will work together in good faith to
ensure that such conflicts are resolved. 
 In addition to the integration and testing described above, either Gogo or American may develop,
independently, jointly or with third parties, other business applications that may be enabled over the link(s), although neither party has any obligation to do so. [***]. 
 Gogo represents and warrants that the Links will have the ability to prioritize data transfer. American and Gogo will work together in good faith to assign priorities that meet American’s business
requirements without (except as required for safety or medical emergencies) negatively impacting the passenger connectivity experience or Gogo’s ability to meet its service level obligations. Gogo will use commercially reasonable efforts to
ensure that the delivery of data over the Links are consistent with the agreed-upon priority levels. If the priorities requested by American could impair Gogo’s ability to meet its obligations under the SLA, Gogo will, upon American’s
request, work in good faith with American to revise the SLA; provided, however, that nothing in this Exhibit N or the Agreement will require Gogo to agree to or implement any prioritization of other airline business applications that, in Gogo’s
reasonable judgment, could negatively impact the reputation of the Gogo brand or Gogo’s ability to meet its obligations under service level agreements with other airlines. 

In the event that Gogo or AA enter into a contract with a 3rd party for other airline business applications, the contracting party will ensure the 3rd party is in compliance with all applicable laws, rules, regulations
and certifications. Gogo’s and American’s obligations with regard to compliance are outlined in Sections 8.8 and 9.3, respectively, of this Agreement. 

  
 American
Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

 EXHIBIT O 
 FLY-ALONG COST ASSUMPTIONS 
 [***] 

  
 American
Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

  
 Exhibit O-1

 EXHIBIT P 
 EXAMPLE OF DECS REPORT 
 [***] 

 Schedule 1 – Third Party Infringement Claims 

Aircell is aware of the following claim(s): 

[***] 

 Exhibit Q 
 To be inserted 

 Exhibit R 
 To be inserted 
 INSTALLATION SCHEDULE, TRAINING AND SUPPORT FOR THE 757
FLEET 
 INSTALLATION SCHEDULE 
 See Exhibit R-1 for the agreed-upon Installation Schedule for the 757 Fleet. 

Section 1.0 Prototype Installation (757 Fleet Installation and Certification) 
 Aircell will provide to American, within 30 days of the Restatement #2 Effective Date, a detailed plan and schedule for installing and obtaining Supplemental Type Certification (STC) for the ABS System
aboard a 757 Fleet aircraft. [***]. 
 Section 1.1. Certification 
 Aircell will obtain and provide to American a STC, [***] 757 prototype aircraft completion, for the ABS System aboard a 757 Fleet aircraft. 
 Section 1.3 Prototype Installation & Certification – Time Line Agreements 

Aircell will provide to American, within a time frame mutually agreed upon at the ITCM, a complete installation drawing package, including drawings,
documents and instructions that will support the AMERICAN ECO process. Any revisions to such package will be provided to American as they become available. 
 Section 1.4 Prototype Installation & Certification – Compensation 
 [***]
prior to the scheduled installation, Aircell will provide, on-dock at American, a complete installation kit (this kit to [***]. 

ENGINEERING SERVICES 
 Aircell will
provide an engineering installation drawing package for installation on American’s airplanes consisting of all applicable install drawings and installation work instructions. In addition, Aircell will provide Continued Airworthiness documents
which include at a minimum [***]. 
 The System component placement and design will take the following into consideration: 

 

	 	•	 	 Consistency of locations relative to all fleet types 

  

	 	•	 	 Compliance with applicable FAA regulations and safety practices 

 

	 	•	 	 Ease of installation 

  

	 	•	 	 Maintainability 

  

	 	•	 	 Future system growth & expansion 

  

	 	•	 	 Cost effectiveness 

 During
the design phase Aircell will coordinate the following milestones with American: 
  

	 	•	 	 Aircraft Audits 

  

	 	•	 	 ITCM – Initial Technical Coordination Meeting 

  

	 	•	 	 PDR – Preliminary Design Review 

  

	 	•	 	 CDR – Critical Design Review 

  

	 	•	 	 FDR – Final Design Review 

 Final ABS System configuration is pending an audit of each the 757 fleet to be installed. Airline will provide access to the airplanes and all related technical publications and OEM aircraft drawings to
complete each engineering design package. 

 Aircell will provide on-site engineering support as provided in Section 8.1.3 of the Agreement.

 Certification Services 

[***] 

 EXHIBIT R-1 

757 FLEET LAUNCH PRELIMINARY CALENDAR 
 The Schedule details below dates, expected aircraft quantities and tail numbers. This information is preliminary and is therefore subject to change at American’s sole discretion. 

[***] 

 EXHIBIT S 

CONTENT FILTERING SERVICE 
 Content Filtering. Aircell has developed and will implement and maintain a content filtering system designed to block pornographic and offensive websites from being accessed via the Aircell
Broadband Service by American’s passengers. The content filtering system has been built and will be maintained to perform as set forth in Section 5 below, as revised from time to time by mutual agreement of the Parties (the “Content
Filtering Specifications”). Aircell will launch the content filtering system on American’s Retrofit A/C on or before [***] (the “CF Effective Date”). 
 Disclaimers. Notwithstanding anything to the contrary contained herein or in the Content Filtering Specifications, Aircell shall not be required to block any URL if Aircell reasonably believes that
such blocking could cause Aircell to violate the Communications Act of 1934, any rule or regulation promulgated by the Federal Communications Commission or any other law, rule or regulation applicable to Aircell or its business. American agrees and
acknowledges that American is solely responsible for determining what websites will be blocked and for communicating to Aircell any request for configuration changes intended to block or permit access to particular websites at a future date. Aircell
is unable to guarantee that the system will block all content that American deems inappropriate. 
 Fees. [***]. 

Term. The terms described in this Exhibit will take effect on the Restatement #2 Effective Date and will terminate, as to each Fleet Type, on the
date on which the Agreement expires or terminates with respect to such Fleet Type. 
 Content Filtering Specifications. 

Overview 
 Aircell will provide a
commercial grade content filtering system designed to block unlimited pornographic or other content deemed offensive by American. The system implements policies to control web activity and the applications that are often used to circumvent
traditional security engines. 
 [***] 

Blocked Message 
 When a Gogo user
attempts to view a pornographic website, the browser will present a screen that reads: “The page you are attempting to view is not available. It is the policy of the airline to prevent potentially inappropriate content from being displayed on
your computer or device. Thank you for your understanding.” 
 URL Activity Reporting 

Aircell will provide to American, on a monthly basis, a report that shows the websites that were blocked most frequently during the month and details the
number of times a given website was blocked. 
 Websites and content on the Internet are constantly changing. As websites and content are added
or removed, the solution will automatically update on a daily basis to reflect such changes. Furthermore, as the Internet changes American may wish to modify its overall blocking strategy or approach. The Aircell system is highly flexible and can be
configured in many different ways to reflect changes in the Internet and/or American’s policies and determinations regarding what constitutes inappropriate content. Aircell will continually monitor the effectiveness of the configuration and
consult with American in an attempt to optimize both the effectiveness of the filtering and the Gogo user experience. 
 Conditions requested
by American and agreed to by Aircell 
 American chooses to continue to block for pornography and nudity. 

 American will confirm to Aircell American’s current “do not block” list, and will expect
Aircell to adhere to it following migration to the new content filtering system. If Aircell’s service does block a site on AA’s do not block list, AA expect Aircell to rectify the situation quickly, and AA reserve the right to alter the do
not block list at any time for no charge. 
 [***]. 

 Schedule 1 
 Aircell is aware of the following claim(s): 
  

	
	 Claim(s)

	
	[***].

 Schedule I 

Third Party Infringement Claims 

Gogo is aware of the following: 
 In December
2011, Advanced Media Networks, L.L.C. filed suit in the United States District Court for the Central District of California against Gogo and an affiliate for allegedly infringing one of its patents and seeking injunctive relief and unspecified
monetary damages. In April 2012, the plaintiff amended the complaint to name certain Gogo airline customers (not including American) as additional defendants. Based on currently available information, we believe that we have strong defenses and
intend to defend this lawsuit vigorously. 
 In May 2012, Innovatio IP Ventures, LLC filed suit in the United States District Court for the
Northern District of Illinois against a number of defendants in a variety of industries for alleged infringement of several patents in the field of wireless local area networking. The defendants included to Gogo airline partners other than American.
Such airlines have requested indemnification from Gogo if and to the extent that the claims involve Gogo’s equipment and/or services (whether Gogo is in fact accused is not clear from the complaints) and Gogo intends to in turn seek
indemnification from certain of its equipment suppliers. At this early stage in the litigation we have not been able to assess the merits of the claims.

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00218-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00218-of-00352.parquet"}]]