Document:

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                                                                    EXHIBIT 10.1

                              FORBEARANCE AGREEMENT

         This Forbearance Agreement (this "FORBEARANCE") is dated as of June 29,
2001, and is entered into by and among VIASOURCE COMMUNICATIONS, INC. (formerly
known as the RTK GROUP, INC.; hereinafter the "BORROWER"), certain Subsidiaries
(as defined in the Credit Agreement, defined below) of the Borrower signatory
hereto (collectively, the "SUBSIDIARIES"), and GENERAL ELECTRIC CAPITAL
CORPORATION (together with its successors and assigns, the "LENDER").

                                    RECITALS:

         WHEREAS, Lender and Borrower are parties to that certain Amended and
Restated Credit Agreement dated as of March 10, 2000 (as amended, restated,
supplemented or otherwise modified from time to time, the "CREDIT AGREEMENT"),
and that certain Borrower Security Agreement dated as of September 7, 1999, as
amended by that certain Amendment No. 1 to Borrower Security Agreement dated as
of March 10, 2000 (as further amended, restated, supplemented or otherwise
modified from time to time, the "SECURITY AGREEMENT"); and

         WHEREAS, Lender and Subsidiaries are parties to that certain Subsidiary
Guaranty dated as of September 7, 1999, as ratified and confirmed by that
certain Confirmation of Guaranty dated as of March 10, 2000 (as further amended,
restated, supplemented or otherwise modified from time to time, the "GUARANTY")
guaranteeing all of the Obligations (as defined in the Credit Agreement) of
Borrower to Lender, and that certain Subsidiary Security Agreement dated as of
September 7, 1999, as amended by that certain Amendment No. 1 to Subsidiary
Security Agreement (as further amended, restated, supplemented or otherwise
modified from time to time, the "SUBSIDIARY SECURITY AGREEMENT") granting to
Lender a security interest in all Collateral to secure the Obligations (as
defined in the Credit Agreement) of Borrower to Lender; and

         WHEREAS, Lender and Communications Resources Incorporated, a Delaware
corporation and a Subsidiary of Borrower are parties to that certain Pledge
Agreement dated as of September 7, 1999, as amended by that certain Amendment
No. 1 to Pledge Agreement dated as of March 10, 2000 (as further amended,
restated, supplemented or otherwise modified from time to time, the
"COMMUNICATIONS PLEDGE"), pledging all of its stock and other equity interests
in the Pledged Collateral (as defined in the Communications Pledge) to secure
the Obligations (as defined in the Credit Agreement) of Borrower to Lender; and

         WHEREAS, Lender and Viasource Holdings, Inc., a Delaware corporation
and a Subsidiary of Borrower are parties to that certain Pledge Agreement dated
as of September 7, 1999, as amended by that certain Amendment No. 1 to Pledge
Agreement dated as of March 10, 2000 (as further amended, restated, supplemented
or otherwise modified from time to time, the "HOLDINGS PLEDGE") pledging all of
its stock and other equity interests in the Pledged Collateral (as defined in
the Holdings Pledge) to secure the Obligations (as defined in the Credit
Agreement) of Borrower to Lender; and

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         WHEREAS, as a result of Borrower's failure to perform its Obligations
(as defined therein) under the Credit Agreement, certain Defaults and Events of
Default have occurred and are continuing under the Credit Agreement; and

         WHEREAS, Borrower has requested that Lender forbear from the exercise
of its rights and remedies available to it under the Credit Agreement and the
other Loan Documents as a result of the Term Loan Default (as defined below) and
Lender is willing to forbear from enforcing such rights and remedies arising
because of the Term Loan Default, for a limited period of time, and provided
that Borrower and Subsidiaries comply with the terms and conditions of this
Forbearance; and

         WHEREAS, the outstanding indebtedness of Borrower to Lender under the
Credit Agreement as of the date hereof totals the sum of (i) the principal
balance of the Term Loan of $14,062,500.00, plus (ii) the principal balance of
the Revolving Loan (including issued and outstanding Letters of Credit) of
$23,795,636.79, plus (iii) interest accrued but unpaid of $1,254,810.72, plus
(iv) costs, expenses and other fees and charges as provided in the Credit
Agreement in the approximate amount of $1,005,000.00 (hereinafter, the sum of
the foregoing amounts shall collectively be referred to as the "INDEBTEDNESS
AMOUNT").

         NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as
follows:

                             SECTION 1. DEFINITIONS

         1.1 All capitalized terms used herein and not otherwise defined herein
shall have the meanings assigned to such terms in the Credit Agreement unless
the context clearly requires otherwise.

         1.2 The following terms used in this Forbearance shall have the
meanings set forth below:

         "CREDIT PARTIES" means the Borrower and its Subsidiaries.

         "FORBEARANCE DEFAULT" means (a) the occurrence of any Default or Event
of Default other than the Term Loan Default; (b) the failure of Borrower or any
other Credit Party to comply with any term, condition or covenant set forth in
this Forbearance, (c) any representation made by Borrower under or in connection
with this Forbearance shall prove to be materially false or misleading as of the
date when made, or (d) the filing of any petition (voluntary or involuntary)
under the insolvency or bankruptcy laws of the United States or any state with
respect to Borrower or the other Credit Parties.

         "TERMINATION DATE" means the earlier to occur of (a) 5:00 p.m. Eastern
time on July 16, 2001 or (b) the date upon which a Forbearance Default occurs.

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         "TERM LOAN DEFAULT" means Borrower's failure to pay the scheduled
mandatory prepayment due June 25, 2001 in the amount of $468,750.00 with respect
to the Term Loan (the "JUNE TERM LOAN PAYMENT") pursuant to Section 2.4(e) of
the Credit Agreement.

                         SECTION 2. AGREEMENT TO FORBEAR

         2.1 Provided that no Forbearance Default occurs, Lender hereby agrees
to refrain, through the Termination Date, from exercising any of its rights and
remedies under the Credit Agreement or any of the other Loan Documents that may
exist by virtue of the Term Loan Default.

         2.2 Nothing in this Forbearance shall be construed as a waiver of or
acquiescence to any other Default or Event of Default which shall continue in
existence subject only to the agreement of Lender, as set forth herein, not to
enforce its remedies for a limited period of time with respect to the Term Loan
Default. Except as expressly provided herein, the execution and delivery of this
Forbearance shall not: (a) constitute an extension, modification, or waiver of
any aspect of the Credit Agreement or the other Loan Documents; (b) extend the
terms of the Credit Agreement or the due date of any of the Obligations
thereunder or in any other Loan Document; (c) give rise to any obligation on the
part of Lender to extend, modify or waive any term or condition of the Credit
Agreement or any of the other Loan Documents; or (d) give rise to any defenses
or counterclaims to the right of Lender to compel payment of the Obligations or
to otherwise enforce its rights and remedies under the Credit Agreement and the
other Loan Documents. Except as expressly limited herein, Lender hereby
expressly reserves all of its rights and remedies under the Loan Documents and
under applicable law with respect to the Term Loan Default. From and after the
Termination Date, Lender shall be entitled to enforce the Loan Documents
according to the original terms thereof.

                    SECTION 3. REPRESENTATIONS AND WARRANTIES

         In consideration of the limited agreement of Lender to forbear from the
exercise of its rights and remedies as set forth above, the Credit Parties
hereby represent and warrant to Lender as of the date hereof as follows:

         3.1 The execution, delivery and performance of this Forbearance by the
Credit Parties are within their corporate, limited liability or partnership, as
the case may be, powers and the same has been duly authorized by all necessary
corporate, limited liability or partnership, as the case may be, actions, and
this Forbearance constitutes a valid and legally binding agreement enforceable
against the Credit Parties in accordance with its terms.

         3.2 All Loan Documents (as the same may be amended, restated,
supplemented or otherwise modified from time to time) including, without
limitation, the Credit Agreement, the Security Agreement, the Guaranty, the
Subsidiary Security Agreement, the Communications Pledge and the Holdings

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Pledge, constitute valid and legally binding obligations of the Credit Parties
enforceable against the Credit Parties in accordance with the terms thereof and
as amended hereby.

                       SECTION 4. COVENANTS AND AGREEMENTS

         In order to induce Lender to forbear from the exercise of its rights
and remedies as set forth above, Borrower (on behalf of itself and each other
Credit Party) hereby covenants and agrees with Lender as follows, and, unless
otherwise indicated, such covenants and agreements shall expressly survive the
Termination Date hereof:

         4.1 Borrower and the other Credit Parties acknowledge and agree that
the Term Loan Default has occurred and is continuing and shall not be deemed to
be waived, cured or eliminated by this Forbearance. Borrower agrees that Lender
shall not be required to issue any notices otherwise required by the Credit
Agreement or the Loan Documents with respect to the Term Loan Default during the
term of this Forbearance.

         4.2 Borrower agrees to pay the June Term Loan Payment in full to Lender
on July 16, 2001.

         4.3 Borrower and the other Credit Parties shall, upon reasonable notice
from Lender, make their officers and other management personnel available for
meetings with Lender and Lender's agents, including, without limitation, any
auditors, consultants, appraisers, investment bankers or other professionals
engaged by Lender to analyze the financial condition, property and assets and
operations of Borrower and the other Credit Parties. Borrower acknowledges and
agrees that all fees, costs and expenses incurred by Lender in connection with
the engagement of such auditors, consultants, appraisers, investment bankers and
other professionals shall constitute a part of the Obligations that will be
secured by the Collateral and shall be payable upon demand by Lender.

         4.4 Commencing July 2, 2001, Borrower agrees to deliver to Lender, in
addition to the financial reporting requirements required under the Credit
Agreement, (a) a rolling thirteen (13) week, weekly cash forecast by line item
for Borrower's and the other Credit Parties' operations (all such forecasts
shall be in form and substance acceptable to Lender), together with a comparison
of actual payments and budgeted line items for the previous week, and (b) a
"flash" report. Borrower shall continue to deliver each of the foregoing reports
to Lender on a weekly basis thereafter.

         4.5 Lender agrees to continue to make available to the Borrower
Revolving Advances pursuant to Section 2 of the Credit Agreement, as modified by
this Forbearance. Borrower acknowledges that it shall have no right to borrow
LIBOR Rate Loans under the Credit Agreement and that it shall only be entitled
to request Revolving Advances to be made as Base Rate Loans, provided that the
total outstanding amount of all Revolving Loans (including Letter of Credit
Obligations incurred on behalf of the Borrower or any other Credit Party) in the

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aggregate, shall not exceed Lender's Revolving Commitment of $25,000,000.00, and
shall be subject to satisfaction of the terms and conditions hereunder.

         4.6 Borrower shall pay to Lender an additional forbearance fee equal to
fifteen percent (15%) per each $100,000.00 of incremental Revolving Advances
made by Lender or Letter of Credit issuances in favor of Borrower or any other
Credit Party (the "CREDIT FEE"). Each such Credit Fee, upon the making of such
Revolving Advance or issuance of such Letter of Credit, shall be fully earned on
the date upon which the same is advanced or issued, and all Credit Fees, in the
aggregate, shall be due and payable by Borrower to Lender on the earlier to
occur of (a) the Termination Date under the Credit Agreement, or (b) March 31,
2002. In addition to the Credit Fee, Borrower shall, for each $100,000.00 of
incremental Revolving Advances made by Lender or Letter of Credit issued for the
account of Borrower or any other Credit Party, issue to Lender warrants equal to
one percent (1%) of Borrower's common stock (the "FORBEARANCE WARRANTS")
exercisable by Lender for $0.01 per share and upon terms and conditions
substantially similar to that certain Warrant to purchase Common Stock of
Viasource Communications, Inc. in favor of Lender and dated as of September 7,
1999 (the "ORIGINAL WARRANT"). Such Forbearance Warrants shall be issued on the
date on which Lender makes such Revolving Advance or issues such Letter of
Credit and shall be immediately delivered to Lender, PROVIDED, HOWEVER, that
commencing on the thirtieth (30th) day from the date hereof, and on each
thirtieth (30th) day thereafter, through and including the date that is ninety
(90) days from the date hereof, that the Subordinated Capital (as defined below)
is not received by the Borrower, the face value of the Forbearance Warrants
issued after such date shall be increased to an additional one percent (1%) for
each $100,000.00 in incremental Revolving Advances or issuance of any Letter of
Credit, but at no time shall such Forbearance Warrants, in the aggregate, exceed
fifteen percent (15%) of the common stock of the Borrower, and PROVIDED,
FURTHER, that if Borrower has satisfied SECTION 4.7 below and received the
proceeds of such Subordinated Capital, Borrower shall be entitled to cancel any
Forbearance Warrants issued in accordance with this SECTION 4.6 and issue to
Lender a new Forbearance Warrant equal to a flat rate of two percent (2%) of
Borrower's common stock exercisable by Lender for $0.01 per share and upon terms
and conditions substantially similar to the Original Warrant in replacement and
full satisfaction thereof.

         4.7 Borrower agrees that on or before September 28, 2001, Borrower
shall have received the proceeds of a subordinated capital investment (the
"SUBORDINATED CAPITAL") in the Borrower by a third party in an amount not less
than $5,000,000.00 on terms and conditions satisfactory to Lender and its
counsel.

         4.8 Borrower agrees to engage William S. Mackenzie of Cloyses Partners,
or any other third party mutually satisfactory to Lender and Borrower, as Chief
Restructuring Officer (the "CHIEF RESTRUCTURING OFFICER") with such duties,
responsibilities and job description, for a period of time, and for such fee as
may be mutually acceptable to Borrower and Lender. Upon engagement of such Chief
Restructuring Officer, such Person shall not be discharged without the prior
written consent of Lender. Borrower agrees to cooperate fully, and cause its
officers, employees, accountants, consultants and other agents to cooperate
fully, in furnishing information as and when reasonably requested by Lender or
Chief Restructuring Officer regarding the Collateral and the affairs, finances,
financial condition and business operations of the Credit Parties. Borrower
authorizes Lender and Chief Restructuring Officer to meet and/or have
discussions with any of Borrower's or any Credit Party's officers, employees,
accountants, consultants and other agents from time to time to discuss any

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matters regarding the Collateral and the affairs, finances, financial condition
and business operations of the Credit Parties, and shall direct and authorize
all such persons and entities to fully disclose to Lender and Chief
Restructuring Officer all information reasonably requested by Lender or Chief
Restructuring Officer regarding such Collateral and finances, financial
conditions and business operations of the Credit Parties. Borrower waives and
releases any such officer, employee, accountant, consultant or other agent from
the operation and provisions of any confidentiality agreement with Borrower or
any Credit Party to which such agent is a party so that such agent is not
prohibited from providing information to Lender or Chief Restructuring Officer.
Borrower and the other Credit Parties shall promptly, when and as requested by
Lender or Chief Restructuring Officer, provide Lender and Chief Restructuring
Officer with access to the original books and records of any Credit Party and
permit Lender and Chief Restructuring Officer to make copies thereof.

         4.9 Borrower acknowledges that notwithstanding the foregoing or any
other provision herein which may be construed to the contrary, although at this
time, Lender has elected not to charge interest at the default rate set forth in
the Credit Agreement, the Lender reserves the right to do so at any time
including, without limitation, at any time during the period of this Forbearance
or after the termination hereof, which default rate of interest could be charged
retroactively to the date of the Term Loan Default.

         4.10 Borrower shall not at any time make any payment on account of any
principal, interest, fees or other charges accrued on any Subordinated
Indebtedness.

         4.11 Borrower shall continue to make full and complete disclosure of
all material aspects of its financial condition and business operations of
itself and the other Credit Parties, to Lender.

         4.12 On or before July 9, 2001, Borrower shall deliver to Lender or any
other collateral agent that Lender may designate, titles to all vehicles owned
by Borrower or any other Credit Party for perfection purposes pursuant to the
Security Agreement or the Subsidiary Security Agreement, as the case may be.

         4.13 Borrower shall continue to perform and observe all terms and
conditions contained in the Loan Documents that are not specifically mentioned
in this Forbearance as an existing Default or Events of Default.

         4.14 This Forbearance is intended to be a further accommodation by
Lender to Borrower and the other Credit Parties. In consideration of all such
accommodations, and acknowledging that Lender will be specifically relying on
the following provisions as a material inducement in entering into this
Forbearance, Borrower and each other Credit Party agrees, in addition to and
without limiting any of Lender's other rights or remedies under the Credit
Agreement, other Loan Documents and applicable law, for good and valuable

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consideration provided herein, Borrower and each other Credit Party hereby
release and discharge Lender and its respective agents, servants, employees,
directors, officers, attorneys, accountants, affiliates, representatives,
receivers, trustees, subsidiaries, predecessors, successors and assigns
(collectively, the "RELEASED PARTIES") from all claims, damages, losses,
demands, liabilities, obligations, actions and causes of action whatsoever
(whether arising in contract or in tort, and whether at law or in equity), which
Borrower and each other Credit Party may now have or claim to have against the
Released Parties, whether known or unknown, matured or contingent, liquidated or
unliquidated, arising from, in connection with, or in any way concerning or
relating to the Credit Agreement or other Loan Documents, except acts after the
execution and delivery of this Forbearance. In connection with such release and
discharge, Borrower and each other Credit Party specifically and expressly waive
all claims that Borrower and each other Credit Party does not know or suspect to
exist in its favor at the time of executing this Forbearance. In connection with
a bankruptcy or similar proceeding initiated by or against Borrower or any
Credit Party: (i) Lender will be entitled to immediate relief from the automatic
stay and all other stays and injunctions without further notice, hearing or
order of court so that Lender will be able immediately to exercise all or any of
its rights and remedies in the Loan Agreement, other Loan Documents and
applicable law, including, but not limited to, the commencement and consummation
of a foreclosure on any or all of the Collateral; (ii) Neither Borrower nor any
other Credit Party will seek or support an effort by any other party to obtain
an injunction, judgment or any other type of order staying or delaying Lender
from proceeding with any one or more of its rights or remedies under its Loan
Agreement, other Loan Documents and applicable law; (iii) Neither Borrower nor
any other Credit Party will seek to use Lender's cash collateral over its
objection nor contest any motion, application or other pleadings filed by or on
behalf of Lender in any court of competent jurisdiction seeking enforcement of
the terms of this Section; (iv) Borrower and the other Credit Parties will
cooperate with Lender so that Lender can promptly enforce its rights as set
forth in its Loan Agreement and other Loan Documents; and (v) Neither Borrower
nor any other Credit Party will request or consent to (A) the imposition of any
lien superior to those of Lender in the Collateral under its Loan Agreement and
other Loan Documents, whether pursuant to 11 U.S.C. Section 364 or otherwise or
(B) a "cramdown" of Lender's claims pursuant to 11 U.S.C. Section 1129(b) or (C)
the impairment of Lender's claims, liens, rights under the Loan Agreement and
other Loan Documents, or otherwise affect Lender's rights or any Collateral
under its Loan Agreement and other Loan Documents.

                            SECTION 5. MISCELLANEOUS

         5.1 ACKNOWLEDGMENT OF VALIDITY AND ENFORCEABILITY OF LOAN DOCUMENTS. To
the extent of any inconsistencies between the terms and provisions of this
Forbearance and the terms and provisions of the Loan Agreement and other Loan
Documents, this Forbearance shall govern. In all other respects, the Loan
Agreement and other Loan Documents shall remain in full force and effect. The
Credit Parties expressly acknowledge and agree that the Credit Agreement and
other Loan Documents are valid and enforceable by Lender, and expressly confirm,
ratify and reaffirm that the respective Loan Documents to which each are a

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party, secure the full amount of the Obligations of the Borrower under the
Credit Agreement and other Loan Documents, free and clear of all defenses,
offsets and counterclaims of any kind or nature. Each of the Borrower and the
Credit Parties hereby acknowledge that the Indebtedness Amount set forth in the
recitals hereto represent an estimate of the Obligations owing by Borrower to
Lender under the Credit Agreement and the other Loan Documents as of the date
hereof, and each of the Borrower and Credit Parties further expressly
acknowledge and agree that Lender has a valid, duly perfected and fully
enforceable security interest in and lien against each item of Collateral. The
Credit Parties agree that they shall not dispute the validity or enforceability
of the Credit Agreement and other Loan Documents or any of their obligations
thereunder, or the validity, priority, enforceability or extent of Lender's
security interest in or lien against any item of Collateral.

         5.2 EXPENSES. Borrower shall reimburse Lender, upon its demand, for all
fees, costs and expenses (including, but not limited to, reasonable attorneys'
fees, costs and expenses) incurred by Lender in connection with this Forbearance
including, but not limited to, such fees, costs and expenses incurred in
connection with the negotiation, drafting, implementation, administration and
enforcement of this Forbearance.

         5.3 CONDITIONS PRECEDENT. This Forbearance shall become effective and
be deemed effective as of the date hereof, upon the occurrence of each of the
following, to the satisfaction of Lender:

                  (a) This Forbearance shall have been duly executed and
delivered by the Credit Parties; and

                  (b) Lender shall have received such other documents as Lender
may request.

         5.4. AMENDMENTS. No amendment or modification of any provision of this
Forbearance shall be effective without the written agreement of Lender, and no
termination or waiver of any provision of this Forbearance, or consent to any
departure by Credit Parties therefrom, shall in any event be effective without
the written concurrence of Lender. Any waiver or consent shall be effective only
in the specific instance and for the specific purpose for which it was given.

         5.5 DEFAULT WAIVER. Lender's failure, at any time or times hereafter,
to require strict performance by Credit Parties with any provision or term of
this Forbearance shall not waive, affect or diminish any right of Lender
thereafter to demand strict compliance and performance therewith. Any suspension
or waiver by Lender of a current Default or any other Event of Default shall
not, except as may be expressly set forth herein, suspend, waive or affect any
current Default or any other Event of Default, whether the same is prior or
subsequent thereto and whether of the same or of a different kind or character.
None of the undertakings, agreements, warranties, covenants and representations
of Credit Parties contained in this Forbearance, the Credit Agreement or any of

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the other Loan Documents, and no current Default or other Event of Default shall
be deemed to have been suspended or waived by Lender unless such suspension or
waiver is in writing and signed by Lender.

         5.6. SOLE BENEFIT OF PARTIES. This Forbearance is solely for the
benefit of the parties hereto and their respective successors and assigns, and
no other person or entity shall have any right, benefit or interest under or
because of the existence of this Forbearance.

         5.7 TIME OF THE ESSENCE. Time is of the essence with respect to this
Forbearance.

         5.8 SECTION TITLES. The section titles contained in this Forbearance
are included for the sake of convenience only, shall be without substantive
meaning or content of any kind whatsoever, and are not a part of the agreement
between the parties.

         5.9 WAIVER BY LENDER. No course of dealing between Credit Parties and
Lender and no delay or omission by Lender in exercising any right or remedy
under this Forbearance or the other Loan Documents or with respect to any
indebtedness shall operate as a waiver thereof or of any other right or remedy,
and no single or partial exercise thereof shall preclude any other or further
exercise thereof or the exercise of any other right or remedy. All rights and
remedies of Lender are cumulative.

         5.10 SUCCESSORS AND ASSIGNS. Lender and Credit Parties shall include
the successors or assigns of those parties, except that Credit Parties shall not
have the right to assign their rights hereunder or any interest herein.

         5.11. FURTHER ASSURANCES. From time to time, Credit Parties shall take
such action and execute and deliver to Lender such additional documents,
instruments, certificates and agreements as Lender may reasonably request.

         5.12 SEVERABILITY. The provisions of this Forbearance are independent
of and separable from each other, and no such provision shall be affected or
rendered invalid or unenforceable by virtue of the fact that for any reason any
other such provision may be invalid or unenforceable in whole or in part. If any
provision of this Forbearance is prohibited or unenforceable in any
jurisdiction, such provision shall be ineffective in such jurisdiction only to
the extent of such provision or unenforceability, and such prohibition or
unenforceability shall not invalidate the balance of such provision to the
extent it is not prohibited or unenforceable nor render prohibited or
unenforceable such provision in any other jurisdiction.

         5.13 ENTIRE AGREEMENT. This Forbearance constitutes the entire
agreement and understanding between the parties hereto with respect to the
transactions contemplated hereby and supersede all prior negotiations,
understandings and agreements between such parties with respect to such
transactions. This Forbearance shall constitute a Loan Document for all
purposes.

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         5.14 APPLICABLE LAW. THIS FORBEARANCE AND THE TRANSACTIONS EVIDENCED
HEREBY SHALL, IN ACCORDANCE WITH SECTION 5-401 OF THE GENERAL OBLIGATIONS LAW OF
THE STATE OF NEW YORK, BE GOVERNED BY AND CONSTRUED UNDER THE INTERNAL LAWS OF
THE STATE OF NEW YORK, WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW THAT
WOULD CALL FOR THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

         5.15 CONSENT TO JURISDICTION. CREDIT PARTIES AND LENDER AGREE THAT ANY
ACTION OR PROCEEDING TO ENFORCE OR ARISING OUT OF THE LOAN DOCUMENTS MAY BE
COMMENCED IN ANY COURT OF THE STATE OF NEW YORK FOR THE CITY AND COUNTY OF NEW
YORK, OR IN THE DISTRICT COURT FOR THE CITY AND COUNTY OF NEW YORK, AND CREDIT
PARTIES WAIVE PERSONAL SERVICE OF PROCESS AND AGREE THAT A SUMMONS AND COMPLAINT
COMMENCING AN ACTION OR PROCEEDING IN ANY SUCH COURT SHALL BE PROPERLY SERVED
AND SHALL CONFER PERSONAL JURISDICTION IF SERVED BY REGISTERED OR CERTIFIED MAIL
TO CREDIT PARTIES, OR AS OTHERWISE PROVIDED BY THE LAWS OF THE STATE OF NEW YORK
OR THE UNITED STATES.

         5.16 JURY TRIAL WAIVER. CREDIT PARTIES AND LENDER HEREBY KNOWINGLY,
VOLUNTARILY, AND INTENTIONALLY WAIVE, TO THE EXTENT PERMITTED BY APPLICABLE LAW,
ANY RIGHT TO TRAIL BY JURY CREDIT PARTIES OR LENDER MAY HAVE IN ANY ACTION OR
PROCEEDING, IN LAW OR IN EQUITY, IN CONNECTION WITH THE LOAN DOCUMENTS OR THE
TRANSACTIONS RELATED THERETO. CREDIT PARTIES REPRESENT AND WARRANT THAT NO
REPRESENTATIVE OR AGENT OF LENDER HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT
LENDER WILL NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THIS RIGHT TO JURY
TRIAL WAIVER. CREDIT PARTIES ACKNOWLEDGE THAT LENDER HAS BEEN INDUCED TO ENTER
INTO THIS FORBEARANCE BY, AMONG OTHER THINGS, THE PROVISIONS OF THIS SECTION.

         5.17 WAIVER OF BOND. CREDIT PARTIES WAIVE THE POSTING OF ANY BOND
OTHERWISE REQUIRED OF LENDER IN CONNECTION WITH ANY JUDICIAL PROCESS OR
PROCEEDING OR TO ENFORCE ANY JUDGMENT OR OTHER COURT ORDER ENTERED IN FAVOR OF
LENDER OR TO ENFORCE BY SPECIFIC PERFORMANCE, ANY TEMPORARY RESTRAINING ORDER,
PRELIMINARY OR PERMANENT INJUNCTION, OR THIS FORBEARANCE.

         5.18 CONSULTATION WITH COUNSEL. CREDIT PARTIES REPRESENT TO LENDER THAT
THEY HAVE DISCUSSED THIS FORBEARANCE WITH THEIR COUNSEL.

         5.19 COUNTERPARTS. This Forbearance may be executed in any number of
counterparts, each of which shall be deemed an original but all of which
together shall constitute one and the same instrument. Delivery of an executed
counterpart of this Forbearance by facsimile transmission shall be as effective
as delivery of a manually executed counterpart hereof.

                [remainder of this page intentionally left blank]

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         IN WITNESS WHEREOF, the parties hereto have caused this Forbearance to
be executed as of the date first set forth above, by their respective duly
authorized officers.

BORROWER:                      VIASOURCE COMMUNICATIONS, INC.,
                               a New Jersey corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                               Craig A. Russey, President

SUBSIDIARIES:                  VIASOURCE HOLDINGS, INC., a Delaware corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                               Craig A. Russey, President

                               COMMUNICATIONS RESOURCES
                               INCORPORATED, a Delaware corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                                    Craig A. Russey, President

                               TELECRAFTER ACQUISITION CORP.,
                               a Delaware corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                                    Craig A. Russey, President

                               RTK CORPORATION, a New Jersey corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                                    Craig A. Russey, President

                               QUEENS CABLE CONTRACTORS, INC.,
                               a Delaware corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                                    Craig A. Russey, President

                               CRI OF CHERRY HILL, INC., a Delaware corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                                    Craig A. Russey, President

                               PC NETWORK SOLUTIONS, INC.,
                               a Delaware corporation

                               By: /s/ CRAIG A. RUSSEY
                                  ----------------------------------------------
                                    Craig A. Russey, President

LENDER:                        GENERAL ELECTRIC CAPITAL CORPORATION

                               By:/s/ STEPHEN W. HIPP
                                  ----------------------------------------------
                                 Stephen W. Hipp, Authorized Signatory

                                    Page 11<PAGE>   1
                                                                    EXHIBIT 10.2

            AMENDMENT NO. 7 TO AMENDED AND RESTATED CREDIT AGREEMENT

                  This AMENDMENT NO. 7 TO AMENDED AND RESTATED CREDIT AGREEMENT
(this "AMENDMENT") is made and entered into as of July 5, 2001, between
VIASOURCE COMMUNICATIONS, INC. (f/k/a THE RTK GROUP, INC.), a New Jersey
corporation (the "BORROWER"), and GENERAL ELECTRIC CAPITAL CORPORATION, a New
York corporation (the "LENDER").

                              W I T N E S S E T H:

                  WHEREAS, the Borrower and the Lender are parties to that
certain Credit Agreement dated as of September 7, 1999, as amended by that
certain Amendment No. 1 to Credit Agreement dated as of December 2, 1999 (the
"ORIGINAL CREDIT AGREEMENT"), and that certain Amended and Restated Credit
Agreement dated as of March 10, 2000, as amended by that certain Amendment No. 2
to Amended and Restated Credit Agreement dated as of May 31, 2000, that certain
Amendment No. 3 to Amended and Restated Credit Agreement dated as of July 24,
2000, that certain Amendment No. 4 to Amended and Restated Credit Agreement
dated as of August 15, 2000, that certain Amendment No. 5 to Amended and
Restated Credit Agreement dated as of April 13, 2001, and that certain Amendment
No. 6 to Amended and Restated Credit Agreement dated as of May 21, 2001 (as
further amended, modified, restated or supplemented from time to time, the
"CREDIT AGREEMENT"), pursuant to which the Lender has made, and will make, Loans
and other financial accommodations to the Borrower from time to time for the
benefit of the Borrower and its Subsidiaries; and

                  WHEREAS, the Borrower and the Lender are parties to that
certain Forbearance Agreement dated as of June 29, 2001 (the "FORBEARANCE
AGREEMENT"), wherein, among other things, the Lender agreed to forbear from the
exercise of its rights and remedies under the Credit Agreement as a result of
Borrower's failure to make the June Term Loan Payment (as defined therein); and

                  WHEREAS, the Borrower has requested an amendment to the Credit
Agreement to, among other things, (a) increase the Lender's Revolving
Commitment, (b) amend certain provisions for repayment of principal and interest
in Section 2.4(c), and (c) revise the scheduled mandatory repayments for the
Term Loan in Section 2.4(e), and the Lender has agreed to such amendment, but
only upon the terms and conditions set forth herein;

                  NOW THEREFORE, in consideration of the foregoing premises and
other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the parties hereto hereby agree that all capitalized terms
not otherwise defined herein shall have the meanings ascribed to such terms in
the Credit Agreement, and further agree as follows:

         1. AMENDMENT TO SECTION 1.1 OF THE CREDIT AGREEMENT. Section 1.1 of the
Credit Agreement, "CERTAIN DEFINED TERMS," is hereby modified and amended by
inserting the following definitions in the appropriate alphabetical order
therein (and by deleting therefrom any existing definitions of any of the
following):

                  "ACCOUNT DEBTOR" means any Person who may become obligated to
any Loan Party under, with respect to, or on account of, an Account, Chattel

<PAGE>   2

Paper or General Intangibles (as such terms are defined in the Security
Agreements, including payment intangibles).

                  "ACCOUNTS" means all "accounts," as such term is defined in
the UCC, now owned or hereafter acquired by any Loan Party, including (a) all
accounts receivable, other receivables, book debts and other forms of
obligations (other than forms of obligations evidenced by "chattel paper" or
"instruments" as defined in the UCC, and including any such obligations that may
be characterized as an account or contract right under the UCC), (b) all of each
Loan Party's rights in, to and under all purchase orders or receipts for goods
or services, (c) all of each Loan Party's rights to any goods represented by any
of the foregoing (including unpaid sellers' rights of rescission, replevin,
reclamation and stoppage in transit and rights to returned, reclaimed or
repossessed goods), (d) all rights to payment due to any Loan Party for property
sold, leased, licensed, assigned or otherwise disposed of, for a policy of
insurance issued or to be issued, for a secondary obligation incurred or to be
incurred, arising out of the use of a credit card or charge card, or for
services rendered or to be rendered by such Loan Party or in connection with any
other transaction (whether or not yet earned by performance on the part of such
Loan Party), and (e) all collateral security of any kind, given by any Account
Debtor or any other Person with respect to any of the foregoing.

                  "ACTIVATION EVENT" has the meaning assigned to such term in
Section 2.10(c).

                  "ACTIVATION NOTICE" has the meaning assigned to such term in
Section 2.10(c).

                  "AMENDMENT NO. 7" or "AMENDMENT", means this Amendment.

                  "BLOCKED ACCOUNT" has the meaning assigned to such term in
Section 2.10(a).

                  "BLOCKED ACCOUNT EFFECTIVE DATE" has the meaning assigned to
such term in Section 2.10(c).

                  "BORROWER SECURITY AGREEMENT" means the security agreement
executed and delivered by Borrower granting to Lender a first-priority security
interest in all Collateral owned by the Borrower, as such agreement may
thereafter be amended, restated, supplemented, or otherwise modified from time
to time.

                  "BORROWER PLEDGE AGREEMENT" means the pledge agreement
executed and delivered by Borrower in favor of Lender pledging its capital stock
and other equity interests in Holdings and any other Subsidiaries now owned or
hereafter acquired by the Borrower, as such agreement may thereafter be amended,
restated, supplemented, or otherwise modified from time to time.

                  "BORROWING AVAILABILITY" means as of any date of determination
and subject to Lender's discretion, the lesser of (i) the Revolving Commitment,
and (ii) the Eligible Accounts Borrowing Base, in each case, LESS the sum of the
aggregate Revolving Loan outstanding and the aggregate Letters of Credit then
issued and outstanding.

                  "BORROWING BASE CERTIFICATE" means a certificate to be
executed and delivered by Borrower (on behalf of itself and the other Loan
Parties) no less than weekly on Friday of each week, and in any event, at any

                                       2
<PAGE>   3

time a Revolving Advance is requested by Borrower, or at the request of Lender,
in substantially the same form attached hereto as EXHIBIT B-1.

                  "CHIEF RESTRUCTURING OFFICER" means William S. Mackenzie of
Cloyses Partners, or any other third party mutually satisfactory to Lender and
Borrower.

                  "CONCENTRATION ACCOUNT" has the meaning assigned to such term
in Section 2.10(a).

                  "CONCENTRATION ACCOUNT BANK" has the meaning assigned to such
term in Section 2.10(a).

                  "CRI PLEDGE AGREEMENT" means the pledge agreement executed and
delivered by CRI in favor of Lender pledging its capital stock and other equity
interests in its Subsidiaries, as such agreement may thereafter be amended,
restated, supplemented, or otherwise modified from time to time.

                  "DISBURSEMENT ACCOUNT" has the meaning assigned to such term
in Section 2.10(b).

                  "ELIGIBLE ACCOUNTS" means all of the billed and unbilled
Accounts owned by each Loan Party, less Unapplied Payments, except any Account
to which any of the exclusionary criteria set forth below applies. Lender shall
have the right to establish or modify Reserves against Eligible Accounts from
time to time in its reasonable credit judgment. In addition, Lender reserves the
right, at any time and from time to time prior to the Termination Date, to
adjust any of the criteria set forth below, to establish new criteria and to
adjust advance rates with respect to Eligible Accounts in its reasonable credit
judgment. Eligible Accounts shall not include any Account of any Loan Party (a)
that does not arise from the sale of goods or the performance of services by
such Loan Party in the ordinary course of its business; (b) that is not a true
and correct statement of bona fide indebtedness incurred in the amount of the
Account for merchandise sold to or services rendered and accepted by the
applicable Account Debtor; (c) that is not owned by such Loan Party; (d) that
arises from a sale to any director, officer, other employee or Affiliate of any
Loan Party, or to any entity that has any common officer or director with any
Loan Party; (e) the Account is not paid within the 90 days following its invoice
date; (f) as to which Lender's Lien thereon is not a first priority perfected
Lien; (g) that is payable in any currency other than Dollars; or (h) that is
otherwise unacceptable to Lender in its reasonable credit judgment.

                  "ELIGIBLE ACCOUNTS BORROWING BASE" means as of any date of
determination by Lender, from time to time, an amount equal to the sum at such
time of 96.6% of Eligible Accounts, and reflected on the Borrowing Base
Certificate delivered by Borrower, in each case less any Reserves established by
Lender at such time.

                  "EXCESS CASH BALANCE" means the amount of cash on hand net of
issued and outstanding checks, determined as of the close of business on Friday
of any week, with the first such determination date to be Friday, July 13, 2001.

                                       3
<PAGE>   4

                  "HOLDINGS PLEDGE AGREEMENT" means the pledge agreement
executed and delivered by Holdings in favor of Lender pledging its capital stock
and other equity interests in all now owned or hereafter acquired Subsidiaries
(except for inactive Subsidiaries as may be specifically agreed to in writing by
Lender), as such agreement may thereafter be amended, restated, supplemented, or
otherwise modified from time to time.

                  "LOAN DOCUMENTS" means this Agreement, the Revolving Note, the
Term Note, the Security Documents, each Letter of Credit, each reimbursement
agreement or guaranty by Lender with respect to any Letter of Credit, and all
other agreements, instruments, documents and certificates executed and delivered
to, or in favor of, the Lender including all other pledges, powers of attorney,
consents, assignments, contracts, notices, and all other written matter whether
heretofore, now or hereafter executed by or on behalf of any Loan Party and
delivered to Lender in connection with this Agreement or the transactions
contemplated hereby. Any reference in the Agreement or any other Loan Document
to a Loan Document shall include all appendices, exhibits or schedules thereto,
and all amendments, restatements, supplements or other modifications thereto,
and shall refer to this Agreement or such Loan Document as the same may be in
effect at any and all times such reference becomes operative.

                  "LOCK BOXES" has the meaning assigned to such term in Section
2.10(a).

                  "RELATED PERSON" has the meaning assigned to such term in
Section 2.10(g).

                  "RELATIONSHIP BANK" has the meaning assigned to such term in
Section 2.10(a).

                  "RESERVES" means reserves established by Lender against
Eligible Accounts of any Loan Party that Lender may, in its reasonable credit
judgment, establish from time to time.

                  "REVOLVING COMMITMENT" means the commitment of Lender to make
Revolving Advances and incur Letter of Credit obligations, which aggregate
commitment shall be $27,000,000 on the effective date of Amendment No. 7, as
such amount may be adjusted downward, if at all, from time to time in accordance
with this Agreement and Amendment No. 7, but in any event, such Revolving
Commitment shall be permanently reduced by $2,000,000 on or before December 31,
2001.

                  "REVOLVING NOTE" means that certain second amended and
restated Revolving Note dated July 5, 2001, together with any replacement
revolving note subsequently issued by Borrower in favor of Lender.

                  "SECURITY DOCUMENTS" means the Borrower Pledge Agreement, the
Borrower Security Agreement, the Subsidiary Guaranty, the Subsidiary Security
Agreement, the Holdings Pledge and the CRI Pledge, together with any and all
other instruments, documents and certificates delivered by any Loan Party
pursuant to this Agreement or any of the other Loan Documents in order to grant
Lender a Lien on any real, personal or mixed property of the Loan Party as
security for the Obligations.

                  "SELLER NOTES" means those certain Promissory Notes issued by
Viasource Communications, Inc. in favor of (a) Service Cable Electric, Inc., a
Florida corporation on May 4, 2000 in the maximum principal amount of

                                       4
<PAGE>   5

$1,764,000, (b) Service Cable Corporation, a Florida corporation on May 4, 2000
in the maximum principal amount of $196,000, (c) the "Shareholders of Excalibur
Cable Communications, Ltd., a Kentucky corporation" on June 1, 2000 in the
maximum principal amount of $3,287,961.96, (d) the "Shareholders of Excalibur
Cable Communications, Ltd., a Kentucky corporation" on June 1, 2000 in the
maximum principal amount of $462,636.85, (e) John M. Clarey and Christy Clarey,
both individuals, on June 1, 2000 in the maximum principal amount of
$10,000,000, and (f) John M. Clarey and Christy Clarey, both individuals, on
June 1, 2000 in the maximum principal amount of $6,866,481.

                  "SUBORDINATED CAPITAL" means a subordinated capital
investment, either by way of debt or equity, in the Borrower on or before
September 28, 2001, in an amount not less than $4,000,000 on terms and
conditions satisfactory to Lender and its counsel.

                  "SUBSIDIARY GUARANTY" means the subsidiary guaranty executed
and delivered by each of Borrower's and Holdings' Subsidiaries (including
Holdings) in favor of Lender to guarantee all Obligations of the Borrower
pursuant to this Agreement and the other Loan Documents, as such agreement may
thereafter be amended, restated, supplemented, or otherwise modified from time
to time.

                  "SUBSIDIARY SECURITY AGREEMENT" means the security agreement
executed and delivered by each of Borrower's Subsidiaries granting to Lender a
first-priority security interest in all Collateral owned by each Subsidiary, as
such agreement may thereafter be amended, restated, supplemented, or otherwise
modified from time to time.

                  "UCC" means the Uniform Commercial Code (or any other similar
or equivalent legislation, including Revised Article 9) as in effect in any
applicable jurisdiction.

                  "UNAPPLIED PAYMENTS" means any payment by an Account Debtor to
any Loan Party that has not been credited to the applicable Account.

         2. AMENDMENTS TO SECTION 2 OF THE CREDIT AGREEMENT. Section 2 of the
Credit Agreement, "THE LOAN," is hereby modified and amended as follows:

                  (a) Section 2.1 is hereby modified and amended to delete
subsection (c) thereof in its entirety and to substitute the following therefor:

                           "(c) THE REVOLVING CREDIT FACILITY. Subject to the
terms and conditions of this Agreement and Amendment No. 7, and in reliance upon
the representations and warranties of the Borrower and the other Loan Parties
herein set forth and set forth in Amendment No. 7, Lender, may, in its sole
discretion and from time to time, make advances available to the Borrower until
the Termination Date (each a "REVOLVING ADVANCE") in an amount at any one time
outstanding not to exceed the Borrowing Availability. At no time shall the
Revolving Loan exceed the Revolving Commitment. Until the Termination Date,
Borrower may from time to time borrow, repay and reborrow under this Section
2.1(c).

                  (b) Section 2.1(e) is hereby modified and amended to delete
the first sentence thereof in its entirety and to substitute the following
therefor:

                                       5
<PAGE>   6

                           "(e) REVOLVING NOTE. Borrower shall execute and
deliver to Lender, on the effective date of Amendment No. 7, the second amended
and restated Revolving Note to evidence the Revolving Loan."

                  (c) Section 2.2(b) is hereby modified and amended to delete
the first clause thereof in its entirety and to substitute the following
therefor:

                           "(b) INTEREST PERIODS. In connection with a LIBOR
Rate Loan, the interest period (each an "INTEREST PERIOD") to be applicable to
the Loans shall be a 1 month period only; PROVIDED, that:"

                  (d) Section 2.2 is hereby modified and amended to delete
subsection (c) thereof in its entirety and to substitute the following therefor:

                           "(c) INTEREST PAYMENTS. Subject to the provisions of
subsection 2.2(e) interest on the Loans shall be payable (i) subject to the
provisions hereof for any LIBOR Rate Loan outstanding on July 5, 2001, such
LIBOR Rate Loan shall convert to a 30-day LIBOR Rate Loan, and interest on such
LIBOR Rate Loan shall be due and payable, at any time that such a LIBOR Rate
Loan is outstanding, in arrears, on the first day of each calendar month,
PROVIDED, HOWEVER, that a total of $963,440 representing interest accrued on
such LIBOR Rate Loans as of the close of business on July 5, 2001, shall be
fully-earned on such date, and shall be payable in four (4) equal weekly
installments of $240,860 each (the "LIBOR INSTALLMENTS") until paid in full,
with the first such LIBOR Installment being due and payable on July 13, 2001,
and PROVIDED FURTHER, that such LIBOR Installments shall be payable in addition
to any regular monthly interest payments, commencing on August 1, 2001, (ii)
with respect to all other interest payments and subject to the provisions
hereof, such interest payments shall be due and payable, in arrears, on the
first day of each month at any time that the Obligations or the Revolving
Commitment are outstanding, and PROVIDED, FURTHER, that, commencing on May 21,
2001, that portion of interest on LIBOR Rate Loans accruing at a rate in excess
of the LIBOR Rate plus 5.00% and that portion of interest on Base Rate Loans at
a rate in excess of the Base Rate plus 3.50% shall not be payable in cash, but
instead shall accrue (and compound at the LIBOR Rate or Base Rate plus the
Applicable Margin then in effect and in the manner provided with respect to
LIBOR Rate Loans or Base Rate Loans, as applicable) and be payable in cash upon
the earlier to occur of (x) March 31, 2002, and (y) the Termination Date.
Borrower may prepay, at any time without penalty, the LIBOR Installments,
PROVIDED that any prepayment shall be applied to outstanding LIBOR Installments
in the inverse order of maturity. Borrower shall be required to pay, weekly, on
Monday of each week, the Excess Cash Balance as of the close of business on
Friday of the preceding week, which payment shall be applied to the LIBOR
Installments in inverse order of maturity until such LIBOR Installments are paid
in full."

                           (e) Sections 2.2 (d) and 2.7(a) are hereby modified
and amended to delete all references to a 1, 2, 3 or 6-month Interest Period, in
their entirety, and to substitute the following therefor:

                               "1 month Interest Period"

                           (f) Section 2.4(e) "SCHEDULED MANDATORY PREPAYMENTS"
is hereby modified and amended to delete the payment schedule set forth therein

                                       6
<PAGE>   7

in its entirety and to substitute the following therefor:

                  PAYMENT DATE                         INSTALLMENT AMOUNT
                  ------------                         ------------------
December 31, 2000, March 31, 2001                           $468,750
August 15, 2001 and September 25, 2001

December 26, 2001, March 26, 2002
June 25, 2002, September 25, 2002                           $937,500
December 26, 2002, March 26, 2003
June 25, 2003 and September 25, 2003

December 26, 2003, March 26, 2004
June 25, 2004 and September 7, 2004                       $1,406,250

PROVIDED, HOWEVER, that the last such installment shall be in the amount
necessary to repay in full the unpaid principal amount of the Term Loan.

         (g) Section 2.9 is hereby modified and amended to delete subsection (b)
thereof in its entirety and to substitute the following therefor:

                  "(b) FURTHER ASSURANCES; ADDITIONAL SECURITY. Borrower shall,
and shall cause each other Loan Party (whether now or hereafter acquired or
existing) to, from time to time, execute and deliver to Lender such additional
Security Documents, statements, documents, agreements and reports as it may from
time to time reasonably request to evidence, perfect or otherwise implement or
assure the security for repayment of the Obligations; PROVIDED, that no Loan
Party shall be required to provide a different type of Collateral from that
contemplated for such by the Security Documents to which it is a party as of the
Initial Effective Date; provided, HOWEVER, that Borrower and each Loan Party
specifically agree, for purposes of this SECTION 2.9(B) that (i) the addition of
SECTION 2.10 hereof and the implementation of a cash management system does not
constitute a different type of Collateral, and (ii) the enactment of Revised
Article 9 of the UCC and the revised types of collateral therein do not
constitute a different type of Collateral; and PROVIDED FURTHER that the
Borrower and each Loan Party specifically agree that the "Security Documents" to
which this Section 2.9(b) applies includes, without limitation, all Security
Documents executed in connection with Amendment No. 7. All reinsurance policies
shall include direct access agreements reasonably acceptable to Lender."

         (h) A new Section 2.10 "CASH MANAGEMENT" is hereby inserted as follows:

         "2.10 CASH MANAGEMENT; LOCK BOXES; BLOCKED ACCOUNT AGREEMENTS. Each
Loan Party shall, and shall cause its Subsidiaries to, establish and maintain
the Cash Management Systems described below:

                  (a) Until the Termination Date, each Loan Party shall (i)
maintain lock boxes ("LOCK BOXES") or blocked accounts ("BLOCKED ACCOUNTS") at
one or more of the banks set forth in SCHEDULE 2.10, and shall request in
writing and otherwise ensure that all Account Debtors forward payment directly
to such Lock Boxes, and (ii) deposit and cause its Subsidiaries to deposit or
cause to be deposited promptly, and in any event no later than the first
Business Day after the date of receipt thereof, all cash, checks, drafts or
other similar items of payment relating to or constituting payments made in

                                       7
<PAGE>   8

respect of any and all Collateral (whether or not otherwise delivered to a Lock
Box) into one or more Blocked Accounts in such Loan Party's name and at a bank
identified in SCHEDULE 2.10 (each, a "RELATIONSHIP BANK"). The Borrower shall
maintain a concentration account in its name (each a "CONCENTRATION ACCOUNT" and
collectively, the "CONCENTRATION ACCOUNTS") at the bank or banks that shall be
designated as the Concentration Account bank for each such Loan Party in
SCHEDULE 2.10 (each a "CONCENTRATION ACCOUNT BANK" and collectively, the
"CONCENTRATION ACCOUNT BANKS"), which banks shall be reasonably satisfactory to
Lender.

                  (b) Each Loan Party may maintain, in its name, an account
(each a "DISBURSEMENT ACCOUNT" and collectively, the "DISBURSEMENT ACCOUNTS") at
a bank reasonably acceptable to Lender into which Lender shall, from time to
time, deposit proceeds of Revolving Advances made to the Borrower pursuant to
SECTION 2.1 for use by such Borrower solely in accordance with the provisions of
SECTION 2.6.

                  (c) On or before July 13, 2001, each Concentration Account
Bank, each bank where a Disbursement Account is maintained and all other
Relationship Banks, shall have entered into tri-party blocked account agreements
with Lender and the applicable Loan Party thereof, as applicable, in form and
substance reasonably acceptable to Lender, which shall become operative on or
prior to July 20, 2001 (the "BLOCKED ACCOUNT EFFECTIVE DATE"). Each such blocked
account agreement shall provide, among other things, that (i) all items of
payment deposited in such account and proceeds thereof deposited in the
applicable Concentration Account are held by such bank as agent or
bailee-in-possession for Lender, (ii) the bank executing such agreement has no
rights of setoff or recoupment or any other claim against such account, as the
case may be, other than for payment of its service fees and other charges
directly related to the administration of such account and for returned checks
or other items of payment, and (iii) from and after the Blocked Account
Effective Date (A) with respect to banks at which a Blocked Account is
maintained, such bank agrees, from and after the receipt of a notice (an
"ACTIVATION NOTICE") from Lender (which Activation Notice may be given by Lender
at any time at which (1) a Default or Event of Default has occurred and is
continuing, (2) Lender reasonably believes based upon information available to
it that a Default or an Event of Default is likely to occur; (3) Lender
reasonably believes that an event or circumstance that is likely to have a
Material Adverse Effect has occurred, or (4) Lender reasonably has grounds to
question the integrity of any Loan Party's Cash Management Systems or any Loan
Party's compliance with the provisions of this SECTION 2.10 or any other
provisions of the Loan Documents to the extent related to such Cash Management
Systems (any of the foregoing being referred to herein as an "ACTIVATION
EVENT")), to forward immediately all amounts in each Blocked Account to such
Borrower's Concentration Account Bank and to commence the process of daily
sweeps from such Blocked Account into the applicable Concentration Account and
(B) with respect to each Concentration Account Bank, such bank agrees from and
after the receipt of an Activation Notice from Lender upon the occurrence of an

                                       8
<PAGE>   9

Activation Event, to immediately forward all amounts received in the applicable
Concentration Account to the Collection Account through daily sweeps from such
Concentration Account into the Collection Account. From and after the date
Lender has delivered an Activation Notice to any bank with respect to any
Blocked Account(s), no Loan Party shall, or shall cause or permit any Subsidiary
thereof to, accumulate or maintain cash in Disbursement Accounts or payroll
accounts as of any date of determination in excess of checks outstanding against
such accounts as of that date and amounts necessary to meet minimum balance
requirements.

                  (d) So long as no Default or Event of Default has occurred and
is continuing, the Loan Parties may amend SCHEDULE 2.10 to add or replace a
Relationship Bank, Lock Box or Blocked Account or to replace any Concentration
Account or any Disbursement Account; PROVIDED, that (i) Lender shall have
consented in writing in advance to the opening of such account or Lock Box with
the relevant bank and (ii) prior to the time of the opening of such account or
Lock Box, the applicable Loan Party or its Subsidiaries, as applicable, and such
bank shall have executed and delivered to Lender a tri-party blocked account
agreement, in form and substance reasonably satisfactory to Lender. The Loan
Parties shall close any of their accounts (and establish replacement accounts in
accordance with the foregoing sentence) promptly and in any event within 30 days
following notice from Lender that the creditworthiness of any bank holding an
account is no longer acceptable in Lender's reasonable judgment, or as promptly
as practicable and in any event within 60 days following notice from Lender that
the operating performance, funds transfer or availability procedures or
performance with respect to accounts or Lock Boxes of the bank holding such
accounts or Lender's liability under any tri-party blocked account agreement
with such bank is no longer acceptable in Lender's reasonable judgment.

                  (e) The Lock Boxes, Blocked Accounts, Disbursement Accounts
and the Concentration Accounts shall be cash collateral accounts, with all cash,
checks and other similar items of payment in such accounts securing payment of
the Loans and all other Obligations, and in which each Loan Party thereof shall
have granted a Lien to Lender, pursuant to the Security Agreement.

                  (f) In the event that Lender issues an Activation Notice and
commences daily sweeps, the Loan Parties agree that all amounts deposited in the
Collection Account shall be deemed received by Lender in accordance with SECTION
2.4 and shall be applied (and allocated) by Lender in accordance with SECTION
2.4. In no event shall any amount be so applied unless and until such amount
shall have been credited in immediately available funds to the Collection
Account.

                  (g) Each Loan Party shall and shall cause its Affiliates,
officers, employees, agents, directors or other Persons acting for or in concert
with such Loan Party (each a "RELATED PERSON") to (i) hold in trust for Lender,
for the benefit of itself and Lenders, all checks, cash and other items of
payment received by such Loan Party or any such Related Person, and (ii) within
1 Business Day after receipt by such Loan Party or any such Related Person of
any checks, cash or other items of payment, deposit the same into a Blocked
Account of such Loan Party. Each Loan Party and each Related Person thereof
acknowledges and agrees that all cash, checks or other items of payment
constituting proceeds of Collateral are part of the Collateral. All proceeds of
the sale or other disposition of any Collateral, shall be deposited directly
into the applicable Blocked Accounts."

         3. AMENDMENTS TO SECTION 5 OF THE CREDIT AGREEMENT. Section 5 of the
Credit Agreement, "BORROWER'S AFFIRMATIVE COVENANTS," is hereby modified and
amended as follows:

                                       9
<PAGE>   10

                  (a) Section 5.1 is hereby modified and amended to require the
Borrower (on behalf of itself and the other Loan Parties) to deliver to Lender
on a weekly basis, a (i) rolling thirteen (13) week cash forecast by line item
for Borrower's and the other Loan Parties' operations (all such forecasts shall
be in form and substance acceptable to Lender), together with a comparison of
actual payments and budgeted line items for the previous week, and (ii) "flash"
report.

                  (b) A new Section 5.11 "CHIEF RESTRUCTURING OFFICER" is hereby
inserted as follows:

                  "5.11 CHIEF RESTRUCTURING OFFICER. Borrower agrees to engage
the Chief Restructuring Officer with such duties, responsibilities and job
description, for a period of time, and for such fee as may be mutually
acceptable to Borrower and Lender. Upon engagement of such Chief Restructuring
Officer, such Person shall not be discharged without the prior written consent
of Lender. Borrower agrees to cooperate fully, and cause its officers,
employees, accountants, consultants and other agents to cooperate fully, in
furnishing information as and when reasonably requested by Lender or Chief
Restructuring Officer regarding the Collateral and the affairs, finances,
financial condition and business operations of the Loan Parties. Borrower
authorizes Lender and Chief Restructuring Officer to meet and/or have
discussions with any of Borrower's or any Loan Party's officers, employees,
accountants, consultants and other agents from time to time to discuss any
matters regarding the Collateral and the affairs, finances, financial condition
and business operations of the Loan Parties, and shall direct and authorize all
such persons and entities to fully disclose to Lender and Chief Restructuring
Officer all information reasonably requested by Lender or Chief Restructuring
Officer regarding such Collateral and finances, financial conditions and
business operations of the Loan Parties. Borrower waives and releases any such
officer, employee, accountant, consultant or other agent from the operation and
provisions of any confidentiality agreement with Borrower or any Loan Party to
which such agent is a party so that such agent is not prohibited from providing
information to Lender or Chief Restructuring Officer. Borrower and the other
Loan Parties shall promptly, when and as requested by Lender or Chief
Restructuring Officer, provide Lender and Chief Restructuring Officer with
access to the original books and records of any Loan Party and permit Lender and
Chief Restructuring Officer to make copies thereof."

         4. AMENDMENTS TO SECTION 6 OF THE CREDIT AGREEMENT. Section 6 of the
Credit Agreement, "BORROWER'S NEGATIVE COVENANTS," is hereby modified and
amended as follows:

                  (a) Section 6.1 is hereby modified and amended to delete
subsection (ix) thereof in its entirety and to substitute the following
therefor:

                           "(ix) [Intentionally Omitted]."

                  (b) Section 6.3 is hereby modified and amended to delete the
following phrase:

                           "Borrower may make payments on the Seller Notes in
the manner permitted under Section 6.6 hereof; and PROVIDED, FURTHER,"

                                       10
<PAGE>   11

                  (c) Section 6.6 is hereby modified and amended to delete the
following phrase:

                           "Borrower may make scheduled interest and principal
payments on the O'Leary Seller Note from the Net Cash Proceeds of a Permitted
Equity Financing; (iii)"

                  (d) Section 6.8 is hereby modified and amended to delete the
following phrase:

                           ", that, so long as no Default or Event of Default is
continuing, Borrower and its Subsidiaries may consummate a Permitted
Acquisition, so long as the payment of the purchase price and the financing of
such Permitted Acquisition shall not diminish (or result in the reduction with
respect to the immediately following Fiscal Year), of amounts payable pursuant
to Section 2.4(h) hereof, and PROVIDED, FURTHER,"

                  (e) A new Section 6.16 "PAYMENTS ON ACCOUNT OF SUBORDINATED
INDEBTEDNESS" is hereby inserted as follows:

                           "6.16 PAYMENTS ON ACCOUNT OF SUBORDINATED
INDEBTEDNESS. Notwithstanding anything herein to the contrary, Borrower shall
not at any time make any payment on account of any principal, interest, fees or
other charges accrued on any Subordinated Indebtedness."

         5. AMENDMENTS TO SECTION 7 OF THE CREDIT AGREEMENT. Section 7 of the
Credit Agreement, "EVENTS OF DEFAULT," is hereby modified and amended as
follows:

                  (a) A new Section 7.13 "TENURE OF CHIEF RESTRUCTURING OFFICER"
is hereby inserted as follows:

                           "7.13 TENURE OF CHIEF RESTRUCTURING OFFICER. Borrower
shall discharge the Chief Restructuring Officer without the consent of Lender."

                  (b) A new Section 7.14 "PAYMENTS ON SUBORDINATED INDEBTEDNESS"
is hereby inserted as follows:

                           "7.14 PAYMENTS ON SUBORDINATED INDEBTEDNESS. Borrower
shall make any payments of principal, interest or fees on any Subordinated
Indebtedness."

         6. FEES. Borrower shall pay the following fees to Lender in connection
with this Amendment:

                  (a) An underwriting fee of $300,000, which fee shall be fully
earned on the effective date of this Amendment, and payable upon the earlier to
occur of (i) March 31, 2002, or (ii) the Termination Date.

                  (b) For each $100,000 of incremental Revolving Advances made
by Lender or Letters of Credit issued for the account of Borrower or any other
Loan Party, Borrower shall issue to Lender warrants equal to one percent (1%) of

                                       11
<PAGE>   12

Borrower's common stock as of such date (the "FEE WARRANTS") exercisable by
Lender after September 28, 2001 for $0.01 per share and upon terms and
conditions substantially similar to the Warrant. Such Fee Warrants shall be
issued on the date on which Lender makes such Revolving Advance or issues such
Letters of Credit and shall be immediately delivered to Lender, PROVIDED,
HOWEVER, that commencing on the thirtieth (30th) day from the June 29, 2001, and
on each thirtieth (30th) day thereafter, through and including the date that is
ninety (90) days from June 29, 2001, that the Subordinated Capital is not
received by the Borrower, the face value of the Fee Warrants issued after such
date shall be increased to an additional one percent (1%) for each $100,000 in
incremental Revolving Advances or issuance of any Letter of Credit, PROVIDED,
HOWEVER, that, in no event shall the number of shares of common stock issued or
issuable upon the exercise of such Fee Warrants, together with the Warrants and
any other warrants for the Borrower's common stock that Lender may exercise,
exceed 19.999% of the common stock of the Borrower outstanding on any date of
determination, and PROVIDED, FURTHER, that if Borrower has received the proceeds
of the Subordinated Capital by September 28, 2001, Borrower shall be entitled to
cancel all Fee Warrants issued in accordance with this SECTION 6 and issue to
Lender a single replacement Fee Warrant for two percent (2%) of Borrower's
common stock outstanding as of September 28, 2001 in lieu thereof (the
"Replacement Fee Warrant"), which Replacement Fee Warrant shall be exercisable
by Lender at any time thereafter for $0.01 per share and upon terms and
conditions substantially similar to the Warrant.

         7. ACKNOWLEDGMENT OF AMOUNT, VALIDITY AND ENFORCEABILITY OF LOAN
DOCUMENTS AND THE OBLIGATIONS THEREUNDER. The Borrower expressly acknowledges
and agrees that Lender has a valid, duly perfected and fully enforceable
security interest in and lien against each item of Collateral. The Borrower also
agrees that it shall not dispute the validity or enforceability of the Credit
Agreement and other Loan Documents or any of its obligations thereunder, or the
validity, priority, enforceability or extent of Lender's security interest in or
Lien against any item of Collateral. Borrower hereby specifically acknowledges
that the outstanding indebtedness of Borrower to Lender under the Credit
Agreement as of the date hereof totals the sum of (i) the principal balance of
the Term Loan of $14,062,500, plus (ii) the principal balance of the Revolving
Loan (including issued and outstanding Letters of Credit) of $24,890,125, plus
(iii) interest accrued but unpaid of $1,325,915, plus (iv) costs, expenses and
other fees and charges as provided in the Credit Agreement in the approximate
amount of $1,005,665.

         8. WAIVER AND RELEASE. This Amendment is intended to be a further
accommodation by Lender to Borrower and the other Loan Parties. In consideration
of all such accommodations, and acknowledging that Lender will be specifically
relying on the following provisions as a material inducement in entering into
this Amendment, Borrower, for itself and each of the other Loan Parties agrees
that, in addition to and without limiting any of Lender's other rights or
remedies under the Credit Agreement, other Loan Documents and applicable law,
for good and valuable consideration provided herein, Borrower, for itself and
each other Loan Party, hereby releases and discharges Lender and its respective
agents, servants, employees, directors, officers, attorneys, accountants,
affiliates, representatives, receivers, trustees, subsidiaries, predecessors,
successors and assigns (collectively, the "RELEASED PARTIES") from all claims,
damages, losses, demands, liabilities, obligations, actions and causes of action
whatsoever (whether arising in contract or in tort, and whether at law or in
equity), which Borrower and each other Loan Party may now have or claim to have
against the Released Parties, whether known or unknown, matured or contingent,
liquidated or unliquidated, arising from, in connection with, or in any way
concerning or relating to the Credit Agreement or other Loan Documents, except
acts after the execution and delivery of this Amendment. In connection with such

                                       12
<PAGE>   13

release and discharge, Borrower and each other Loan Party specifically and
expressly waive all claims that Borrower and each other Loan Party does not know
or suspect to exist in its favor at the time of executing this Amendment. In
connection with a bankruptcy or similar proceeding initiated by or against
Borrower or any Loan Party: (i) Lender will be entitled to immediate relief from
the automatic stay and all other stays and injunctions without further notice,
hearing or order of court so that Lender will be able to immediately exercise
all or any of its rights and remedies in the Credit Agreement, other Loan
Documents and applicable law, including, but not limited to, the commencement
and consummation of a foreclosure on any or all of the Collateral; (ii) neither
Borrower nor any other Loan Party will seek or support an effort by any other
party to obtain an injunction, judgment or any other type of order staying or
delaying Lender from proceeding with any one or more of its rights or remedies
under its Credit Agreement, other Loan Documents and applicable law; (iii)
neither Borrower nor any other Loan Party will seek to use Lender's cash
collateral over its objection nor contest any motion, application or other
pleadings filed by or on behalf of Lender in any court of competent jurisdiction
seeking enforcement of the terms of this Section; (iv) Borrower and the other
Loan Parties will cooperate with Lender so that Lender can promptly enforce its
rights as set forth in its Credit Agreement and other Loan Documents; and (v)
neither Borrower nor any other Loan Party will request or consent to (A) the
imposition of any lien superior to those of Lender in the Collateral under its
Credit Agreement and other Loan Documents, whether pursuant to 11 U.S.C. Section
364 or otherwise or (B) a "cramdown" of Lender's claims pursuant to 11 U.S.C.
Section 1129(b) or (C) the impairment of Lender's claims, liens, rights under
the Credit Agreement and other Loan Documents, or otherwise affect Lender's
rights or any Collateral under the Credit Agreement and other Loan Documents.

         9. NO OTHER AMENDMENTS. Except as otherwise expressed herein, the
execution, delivery and effectiveness of this Amendment shall not operate as a
waiver of any right, power or remedy of the Lender under the Credit Agreement or
any of the other Loan Documents, nor constitute a waiver of any provision of the
Credit Agreement or any of the other Loan Documents. Except for the amendments
set forth above, the text of the Credit Agreement and all other Loan Documents
shall remain unchanged and in full force and effect and the Borrower hereby
ratifies and confirms its Obligations thereunder. This Amendment shall not
constitute a modification of the Credit Agreement or a course of dealing with
the Lender at variance with the Credit Agreement such as to require further
notice by the Lender to require strict compliance with the terms of the Credit
Agreement and the other Loan Documents in the future, except as expressly set
forth herein. The Borrower acknowledges and expressly agrees that the Lender
reserves the right to, and does in fact, require strict compliance with all
terms and provisions of the Credit Agreement and its other Loan Documents. The
Borrower has no knowledge of any challenge to any of the Lender's claims arising
under the Loan Documents, or to the effectiveness of any Loan Documents. This
Amendment, the Loan Documents executed in connection therewith, and the
transactions contemplated thereby are not intended to constitute a novation.

         10. CONDITIONS PRECEDENT TO EFFECTIVENESS ON THE CLOSING DATE. This
Amendment shall become effective when, and only when, the Lender shall have

                                       13
<PAGE>   14

received five (5) original signature pages to the following Loan Documents and
an executed copies of any other document set forth below:

                  (a) this Amendment; and

                  (b) the Revolving Note; and

                  (c) the Borrower Security Agreement; and

                  (d) the Borrower Pledge Agreement, together with stock powers
in blank; and

                  (e) the Subsidiary Guaranty; and

                  (f) the Subsidiary Security Agreement; and

                  (g) the Holdings Pledge Agreement, together with stock powers
in blank; and

                  (h) the CRI Pledge Agreement, together with stock powers in
blank; and

                  (i) the Borrower loan certificate; and

                  (j) UCC-1 financing statements, as applicable; and

                  (k) an affidavit, in form and substance satisfactory to Lender
affirming that this Amendment and the Loan Documents executed in connection
therewith were executed in Atlanta, Georgia; and

                  (l) such other information, documents, instruments or
approvals as the Lender or the Lender's counsel may require.

         11. POST-CLOSING CONDITIONS TO EFFECTIVENESS. Within the period of time
specified below, the Borrower and the other Loan Parties shall have satisfied
the following post-closing requirements for, and delivered the following
documents to, the Lender:

                  (a) as soon as practicable following the effective date of
Amendment No. 7, a legal opinion of Borrower's counsel, attesting to due
execution and enforceability of the Loan Documents executed and delivered in
connection with this Amendment; and

                  (b) by July 9, 2001, Borrower and the other Loan Parties shall
have delivered to Lender or Lender's counsel all titles to motor vehicles
presently owned by Borrower or any other Loan Party and pledged to Lender as
Collateral pursuant to the Security Agreements.

                  (c) by July 10, 2001 a duly executed Collateral Agency
Agreement by and among Lender, Borrower, the other Loan Parties and Lexis
document services with respect to perfecting Lender's security interest in
Borrower's and the other Loan Parties' vehicle titles, in form and substance
satisfactory to Lender; and

                  (d) by July 13, 2001 Borrower shall have issued new original
stock certificates with respect to the stock certificates previously held by

                                       14
<PAGE>   15

Independence Community Bank as bailee under the Holdings Pledge Agreement, such
certificates to name Holdings as holder of such certificates; and

                  (e) by July 13, 2001 Borrower shall deliver to Lender the
original stock certificate for Holdings; and

                  (f) by July 13, 2001, duly executed blocked account agreements
with respect to the bank accounts set forth on SCHEDULE 2.10 hereto in form and
substance satisfactory to Lender; and

                  (g) by July 13, 2001, duly executed Mortgages with respect to
the parcels of real property set forth on SCHEDULE 4.1(E) hereto and pursuant to
SECTION 5.9 of the Credit Agreement, in form and substance satisfactory to
Lender; and

                  (h) by July 13, 2001, environmental indemnities with respect
to parcels of real property set forth on SCHEDULE 4.1(E) hereto in form and
substance satisfactory to Lender; and

                  (i) within twenty (20) days of the effectiveness of Amendment
No. 7, collateral access agreements for leased real property set forth on
SCHEDULE 4.5 hereto that Lender deems, in its sole discretion are required; and

                  (j) within ten (10) days of the effectiveness of Amendment No.
7, updated certificates of insurance naming Lender as additional named insured
or loss payee thereunder, which provides for at least 30 days' prior written
notice to Lender of any material modification or cancellation of such policy
pursuant to SECTION 5.4(B) of the Credit Agreement; and

                  (k) such other information, documents, instruments or
approvals as the Lender or the Lender's counsel may require.

         12. REPRESENTATIONS AND WARRANTIES OF BORROWER. Borrower (on behalf of
itself and each other Loan Party) represents and warrants as follows:

                  (a) Each Loan Party is a corporation organized, validly
existing and in good standing under the laws of the jurisdiction of formation
and all other jurisdictions in which the failure to be so qualified has not had
and could not reasonably be expected to have a Material Adverse Effect, has all
requisite power and authority to own and operate its properties, to carry on its
business as now conducted, and to enter into the Loan Documents to which it is a
party and to carry out the transactions contemplated thereby; and

                  (b) Each Loan Party is engaged only in the businesses
permitted to be engaged in pursuant to SECTION 6.13 and is conducting its
business in accordance with the provisions of SECTION 6.13 and each Loan Party
holds all licenses, permits, franchises, certificates of authority or any
waivers of the foregoing that are necessary to permit them to conduct their
respective businesses as now conducted and such licenses, permits, franchises,
certificates of authority and waivers are valid and in full force and effect;
and

                  (c) All Subsidiaries of the Borrower and Holdings, and each
respective Person's ownership interests in such Subsidiary are identified on
replacement SCHEDULE 4.1(D) annexed hereto. The capital stock of each of the

                                       15
<PAGE>   16

Subsidiaries identified on SCHEDULE 4.1(D) is duly authorized, validly issued,
fully paid and nonassessable and none of such capital stock constitutes Margin
Stock. No Subsidiary, other than as set forth on SCHEDULE 4.1(D) is in existence
as of the date hereof; and

                  (d) No Loan Party owns any real property other than as set
forth on SCHEDULE 4.1(E) annexed hereto; and

                  (e) The chief executive office, principal place of business,
state of incorporation and organizational identification number assigned by such
State of incorporation of each Loan Party is as set forth on Part One of
replacement SCHEDULE 4.1(F) annexed hereto; and

                  (f) The location where each Loan Party keeps its books and
records, any inventory, or any equipment is as set forth on Parts Two, Three and
Four, respectively, of replacement SCHEDULE 4.1(F) annexed hereto; and

                  (g) Other than as set forth in Part Five of replacement
SCHEDULE 4.1(F) annexed hereto, no Loan Party does business under any fictitious
business names or tradenames or has done business under the same for the five
(5) years preceding the date hereof; and

                  (h) Each Loan Party has good, legal title to all of their
respective properties (real and personal) and assets; and

                  (i) Replacement SCHEDULE 4.5 annexed hereto contains a true,
accurate and complete list of all Material Leasehold Properties of any Loan
Party, regardless of whether such Loan Party is the landlord or the tenant and
whether directly or as an assignee or successor in interest under such lease,
sublease or assignment; and

                  (j) Except as disclosed on replacement SCHEDULE 4.20 annexed
hereto, the operations of each Loan Party (including, without limitation, all
operations and conditions at or in the Facilities) comply in all material
respects with all Environmental Laws; and

                  (k) Each Loan Party has paid its respective Taxes; and

                  (l) The execution, delivery, and performance by Borrower of
this Amendment and the Borrower and the other Loan Parties of the Loan Documents
to which they are a party, as amended hereby, are within each Loan Party's
corporate powers, have been duly authorized by all necessary corporate action
and do not and will not (i) violate any provision of federal, state, or local
law or regulation applicable to any Loan Party or any of their corporate
documents, or any order, judgment, or decree of any court or other governmental
authority binding upon any Loan Party, (ii) conflict with, result in a breach
of, or constitute (with due notice or lapse of time or both) a default under any
material Contractual Obligation of any Loan Party, (iii) result in or require
the creation or imposition of any Lien of any nature whatsoever upon any
properties or assets of any Loan Party, other than Liens in favor of the Lender,
or (iv) require any approval of Borrower's shareholders or any approval or
consent of any Person under any material Contractual Obligation of any Loan
Party; and

                                       16
<PAGE>   17

                  (m) The execution, delivery, and performance by each Loan
Party of this Amendment and the Loan Documents to which they are a party, as
amended hereby and thereby, do not and will not require any registration with,
consent, or approval of, or notice to, or other action with or by, any
governmental authority or other Person, or require any other Governmental
Authorization; and

                  (n) This Amendment and each other Loan Document to which
Borrower is a party, and all other documents contemplated hereby and thereby,
when executed and delivered by Borrower will be the legally valid and binding
obligations of Borrower, enforceable against Borrower in accordance with their
respective terms, except as enforcement may be limited by equitable principles
or by bankruptcy, insolvency, reorganization, moratorium, or similar laws
relating to or limiting creditors' rights generally; and

                  (o) No transfer of property is being made by Borrower or any
other Loan Party and no obligation is being incurred by Borrower or any other
Loan Party in connection with the transactions contemplated by this Agreement or
the other Loan Documents with the intent to hinder, delay, or defraud either
present or future creditors of Borrower or any other Loan Party, or to leave
such Borrower or other Loan Party with unreasonably small capital with which to
conduct its present or proposed business; and

                  (p) Other than the Term Loan Default (as defined in the
Forbearance Agreement) no other Default or Event of Default has occurred or is
continuing.

         13. APPLICABLE LAW. THIS AMENDMENT AND THE TRANSACTIONS EVIDENCED
HEREBY SHALL, IN ACCORDANCE WITH SECTION 5-1401 OF THE GENERAL OBLIGATIONS LAW
OF THE STATE OF NEW YORK, BE GOVERNED BY AND CONSTRUED UNDER THE INTERNAL LAWS
OF THE STATE OF NEW YORK, WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW THAT
WOULD CALL FOR THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

         14. FORBEARANCE AGREEMENT SUPERCEDED. This Amendment supercedes, in all
respects, the Forbearance Agreement.

         15. COUNTERPARTS. This Amendment may be executed in multiple
counterparts, each of which shall be deemed to be an original and all of which,
taken together, shall constitute one and the same agreement. In proving this
Amendment in any judicial proceedings, it shall not be necessary to produce or
account for more than one such counterpart signed by the party against whom such
enforcement is sought. Any signatures delivered by a party by facsimile
transmission shall be deemed an original signature hereto.

         16. TIME IS OF THE ESSENCE. For purposes of this Amendment, the Credit
Agreement and all other Loan Documents, Borrower, for itself and the other Loan
Parties, hereby acknowledges that time is of the essence.

         17. REFERENCE TO AND EFFECT ON THE LOAN DOCUMENTS. Upon the
effectiveness of this Amendment, on and after the date hereof each reference in
the Credit Agreement to "this Agreement", "hereunder", "hereof" or words of like
import referring to the Credit Agreement, and each reference in the other Loan

                                       17
<PAGE>   18

Documents to "the Credit Agreement" "thereunder", "thereof" or words of like
import referring to the Credit Agreement, shall mean and be a reference to the
Credit Agreement as amended hereby.

         18. COSTS, EXPENSES AND TAXES. Borrower agrees to pay on demand all
reasonable costs and expenses in connection with the preparation, execution, and
delivery of this Amendment and the other instruments and documents to be
delivered hereunder, including, without limitation, the reasonable fees and
out-of-pocket expenses of counsel for the Lender with respect thereto and with
respect to advising the Lender as to its rights and responsibilities hereunder
and thereunder.

         19. LOAN DOCUMENT. This Amendment shall be deemed to be a Loan Document
for all purposes.

               [The remainder of the page is intentionally blank.]

                                       18
<PAGE>   19

                  IN WITNESS WHEREOF, the parties hereto have executed this
Amendment or caused it to be executed under seal by their duly authorized
officers, as of the day and year first written above.

BORROWER:                            VIASOURCE COMMUNICATIONS, INC., a
                                     New Jersey corporation

                                      By:    /s/ Craig A. Russey
                                             --------------------------
                                      Name:  Craig A. Russey, President
                                             --------------------------

                                      Notice Address:
                                      c/o Communications Resources Incorporated
                                      200 East Broward, Suite 2100
                                      Ft. Lauderdale, Florida 33308
                                      Attn: Craig A. Russey

                                      and a copy to:

                                      Akerman Senterfitt & Eidson, P.A.
                                      SunTrust International Center
                                      One South East Third Avenue,
                                      28th Floor
                                      Miami, Florida 333131
                                      Attention: Bradley D. Houser, Esq.

                                       19
<PAGE>   20

LENDER:                         GENERAL ELECTRIC CAPITAL
                                CORPORATION

                                By:    /s/ Stephen W. Hipp
                                       -------------------------------------
                                Name:  Stephen W. Hipp, Authorized Signatory
                                       -------------------------------------

                                Notice Address:
                                General Electric Capital Corporation
                                2325 Lakeview Parkway
                                Suite 700
                                Alpharetta, Georgia 30004
                                Attn:  Viasource Account Manager

                                with a copy to:
                                General Electric Capital Corporation
                                201 High Ridge Road
                                Stamford, Connecticut 06927
                                Attn:  Susan L. Poland, Esq.

                                and a copy to:
                                Paul, Hastings, Janofsky & Walker LLP
                                600 Peachtree Street NE, Suite 2400
                                Atlanta, Georgia 30008
                                Attention: Jesse H. Austin,  III, Esq.

                                       20

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