Document:

First Amendment, dated as of February 28, 2002

 Exhibit 10.2.2 
 FIRST AMENDMENT TO THE AMENDED AND RESTATED 
 STOCKHOLDERS AGREEMENT

 OF 
 CLIENTLOGIC CORPORATION 
 This First Amendment to the Amended and Restated
Stockholders Agreement of ClientLogic Corporation (this “Amendment”) is effective as of February 28, 2002, by and among ClientLogio Corporation, a Delaware corporation (the “Corporation”), Onex Corporation, a
corporation continued under the laws of the province of Ontario (“Onex”), Onex ClientLogic Holdings, LLC, a Delaware limited liability company (“OCLH”), Onex European Holdings, LLC, a Delaware limited liability
company (“OEH,” together with Onex and OCLH, the “Onex Holders”), and the Ontario Municipal Employees Retirement Board, a corporation continued under the Ontario Municipal Employees Retirement System Act
(“OMERS,” together with the Onex Holders, the “Controlling Stockholders”). 
 RECITALS:

 WHEREAS, the Corporation and the holders of the capital stock of the Corporation entered into that certain Amended and
Restated Stockholders Agreement, dated as of August 15, 2000 (the “Stockholders Agreement”); 
 WHEREAS,
Section 8.9(b) of the Stockholders Agreement grants the Corporation and the Controlling Stockholders the right to amend such agreement; and 
 WHEREAS, the Corporation and the Controlling Stockholders desire to amend certain provisions of the Stockholders Agreement as set forth below. 

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein and other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the parties hereto do hereby agree as follows: 
 ARTICLE I

 AMENDMENT OF STOCKHOLDERS AGREEMENT 
 Section 1.1 Amendment to Section 4.11(b). Section 4.11(b) of the Stockholders Agreement is hereby deleted in its entirety and replaced with the following: 

“(b) [Reserved].” 

 ARTICLE II 
 MISCELLANEOUS 
 Section 2.1 Defined Terms. All capitalized
terms used and not defined herein shall have the meanings ascribed to such terms in the Stockholders Agreement. 

Section 2.2 Effect of Amendment. Except as specifically provided herein, the Stockholders Agreement is in all respects
ratified and confirmed. All of the terms, conditions and provisions of the Stockholders Agreement as hereby amended shall be and remain in full force and effect. 
 Section 2.4 Entire Agreement. This Amendment, together with the unaltered portions of the Stockholders Agreement, embodies the entire agreement and understanding of the parties hereto and
supersedes all prior agreements and understandings relating to the subject matter hereof. 
 Section 2.5 Governing
Law. This Amendment shall be governed by and construed in accordance with the laws of the State of New York, without regard to the conflicts of laws rules thereof. 
 Section 2.6 Duplicate Originals. This Amendment may be executed in as many counterparts as may be necessary or convenient, and each of which, when so executed, shall be deemed to be an
original, but all such counterparts shall constitute but one and the same agreement. 
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 2 

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment effective as of the date
first written above. 
  

			
	CLIENTLOGIC CORPORATION
		
	By:	 	/s/ David E. Garner
	Name:	 	David E. Garner
	Title:	 	President & CEO
	
	ONEX CORPORATION
		
	By:	 	/s/ Seth Mersky
	Name:	 	Seth Mersky
	Title:	 	Managing Director
		
	By:	 	/s/ Illegible
	Name:	 	 
	Title:	 	 
	
	ONEX CLIENTLOGIC HOLDINGS, LLC
		
	By:	 	/s/ Donald F. West
	Name:	 	Donald F. West
	Title:	 	Director
	
	ONEX EUROPEAN HOLDINGS, LLC
		
	By:	 	/s/ Donald F. West
	Name:	 	Donald F. West
	Title:	 	Director
	
	ONTARIO MUNICIPAL EMPLOYEES
RETIREMENT BOARD
		
	By:	 	/s/ Illegible
	Name:	 	Illegible
	Title:	 	President & CEO
		
	By:	 	/s/ Deborah Leckman
	Name:	 	Deborah Leckman
	Title:	 	Vice President, Public Market EquitiesSecond Amendment, dated as of December 12, 2001

 Exhibit 10.2.3 
 SECOND AMENDMENT TO THE AMENDED AND RESTATED 
 STOCKHOLDERS AGREEMENT

 OF 
 CLIENTLOGIC CORPORATION 
 This second Amendment to the Amended and Restated
Stockholders Agreement, is effective as of December 12, 2001 (this “Amendment”), is entered into by and among ClientLogic Corporation, a Delaware corporation, formerly known as ClientLogic Holding Corporation (including its
successors, the (“Corporation”). Onex Corporation, a corporation continued under the laws of the province of Ontario (“Onex”), Onex ClientLogic Holdings, LLC, a Delaware limited liability company
(“OCLH”), Onex European Holdings, LLC, a Delaware limited liability company (“OEH,” together with Onex and OCLH, the (“Onex Holders”), and the Ontario Municipal Employees Retirement Board, a
corporation continued under the Ontario Municipal Employees Retirement System Act (“OMERS,”) together with the Onex Holders, the (“Controlling Stockholders”). 

RECITALS: 

WHEREAS, the Corporation and the holders of the capital stock of the Corporation entered into that certain Amended and Restated
Stockholders Agreement, dated as of August 15, 2000 (the “Stockholders Agreement”); 
 WHEREAS,
Section 8.9(b) of the Stockholders Agreement grants the Corporation and the Controlling Stockholders the right to amend such agreement; and 
 WHEREAS, the Corporation and the Controlling Stockholders desire to amend certain provisions of the Stockholders Agreement as set forth below. 

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein and other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the parties hereto do hereby agree as follows: 
 ARTICLE I

 AMENDMENT OF STOCKHOLDERS AGREEMENT 

 

	1.	Section 1.1 Amendment to Section 2.6. Section 2.6 of the Stockholders Agreement is hereby deleted in its entirety and replaced with the following:

 2.6 Board Meetings. For so long as the OMERS Group continues to own the OMERS Minimum
Percentage, the Board shall meet in person or by teleconference no less frequently than quarterly. 

 ARTICLE II 
 MISCELLANEOUS 
 Section 2.1 Defined Terms. All capitalized
terms used and not defined herein shall have the meanings ascribed to such terms in the Stockholders Agreement. 

Section 2.2 Effect of Amendment. Except as specifically provided herein, the Stockholders Agreement is in all respects
ratified and confirmed. All of the terms, conditions and provisions of the Stockholders Agreement as hereby amended shall be and remain in full force and effect. 
 Section 2.4 Entire Agreement. This Amendment, together with the unaltered portions of the Stockholders Agreement, embodies the entire agreement and understanding of the parties hereto and
supersedes all prior agreements and understandings relating to the subject matter hereof. 
 Section 2.5 Governing
Law. This Amendment shall be governed by and construed in accordance with the laws of the State of New York, without regard to the conflicts of laws rules thereof. 
 Section 2.6 Duplicate Originals. This Amendment may be executed in as many counterparts as may be necessary or convenient, and each of which, when so executed, shall be deemed to be an
original, but all such counterparts shall constitute but one and the same agreement 
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 IN WITNESS WHEREOF, the parties h IN WITNESS WHEREOF, the parties hereto have Amendment to
be duly executed effective as of the date first written above. 
  

			
	CLIENTLOGIC CORPORATION
		
	By:	 	/s/ David E. Garner
	Name:	 	David E. Garner
	Title:	 	President & CEO
	
	ONEX CORPORATION
		
	By:	 	/s/ Seth Mersky
	Name:	 	Seth Mersky
	Title:	 	Managing Director
		
	By:	 	 
	Name:	 	 
	
	ONEX CLIENTLOGIC HOLDINGS, LLC
		
	By:	 	/s/ Donald F. West
	Name:	 	DONALD F. WEST
	Title:	 	DIRECTOR
	
	ONEX EUROPEAN HOLDINGS, LLC
		
	By:	 	/s/ Donald F. West
	Name:	 	DONALD F. WEST
	Title:	 	DIRECTOR
	
	ONTARIO MUNICIPAL EMPLOYEES RETIREMENT BOARD
		
	By:	 	/s/ Illegible
	Name:	 	Illegible
	Title:	 	President & CEO
		
	By:	 	/s/ Deborah Lackman
	Name:	 	Deborah Lackman
	Title:	 	Vice President, Public Market EquitiesThird Amendment, dated as of October 23, 2003

 Exhibit 10.2.4 
 THIRD AMENDMENT TO AMENDED AND RESTATED STOCKHOLDERS 
 AGREEMENT AND
RELATED WAIVER 
 This Third Amendment (this “Amendment”) to that certain Amended and Restated Stockholders
Agreement, dated as of August 15, 2000 (as amended to date, the “Stockholders Agreement”), is made and entered into as of October 23, 2003, by and among ClientLogic Corporation, a Delaware corporation (including its successors,
the “Corporation”), Onex Corporation, a corporation organized under the laws of the Province of Ontario, Canada (“Onex Corporation”), and Ontario Municipal Employees Retirement Board, a corporation continued under
the Ontario Municipal Employees Retirement System Act (“OMERS”). 
 RECITALS 

WHEREAS, the Corporation, Onex Corporation and OMERS are parties to the Stockholders Agreement; 

WHEREAS, Section 8.9 of the Stockholders Agreement provides that the Stockholders Agreement may be amended or waived if such
amendment or waiver is in writing and is signed by the Corporation, the Onex Group (as defined in the Stockholders Agreement) and OMERS; 
 WHEREAS, Onex Corporation is a part of, and acting on behalf of, the Onex Group; 

WHEREAS, on or about October 14, 2002, Onex began the liquidation of Onex Holding Property Management Limited, a Hungarian offshore
company (“Onex HOC”), a party to the Stockholders Agreement; 
 WHEREAS, on or about November 28, 2002,
the Class B Voting Common Stock held by Onex HOC was transferred, as a result of the liquidation of Onex HOC, to Onex European Holdings LLC, a Delaware limited liability company (“Onex European”) and Tesnoco Limited; 

WHEREAS, Tesnoco Limited subsequently liquidated and transferred its Class B Voting Common Stock to Onex European and Onex ClientLogic
Holdings, LLC, a Delaware limited liability company (“Onex ClientLogic”), making Onex European and Onex ClientLogic the ultimate holders of all of the Class B Voting Common Stock formerly held by Onex HOC; 

WHEREAS, due to a clerical error, the liquidations of Onex HOC and Tesnoco Limited were commenced before entering into this Amendment,
and it was the intent of the parties hereto to enter into this Amendment on November 28, 2002; 

  
 1 

 WHEREAS, the Corporation, Onex Corporation and OMERS have determined that it is desirable to
amend and waive the provisions of the Stockholders Agreement as set forth in this Amendment. 
 NOW, THEREFORE, in consideration
of the premises and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Corporation, Onex Corporation and OMERS hereby agree as follows: 

Section 1. Definitions. 

All capitalized terms used herein and not otherwise defined herein have the meanings given to those terms in the Stockholders Agreement.

 Section 2. Amendment to Section 2.3 
 The first sentence of Section 2.3 of the Stockholders Agreement shall be deleted and replaced in its entirety with the following: 

“Each Stockholder (other than the OMERS Group) hereby constitutes and appoints Onex ClientLogic Holdings, LLC, with
full power of substitution, as its true and lawful proxy and attorney-in-fact to vote any and all shares of any class or series of capital stock of the Corporation or any Subsidiary of the Corporation held by such Stockholder in accordance with the
provisions of Section 2.1 of this Stockholders Agreement.” 
 Section 3. Amendment to Section 4.10 

The second sentence of Section 4.10(d) of the Stockholders Agreement shall be deleted and replaced in its entirety with the
following: 
 “Each Minority Stockholder (other than the OMERS Group) hereby constitutes and appoints Onex
ClientLogic Holdings, LLC, with full power of substitution, as its true and lawful proxy and attorney-in-fact to vote any and all shares of any class or series of capital stock of the Corporation or any Subsidiary of the Corporation held by such
Minority Stockholder in accordance with the provisions of this Section 4.10(d).” 

  
 2 

 Section 4. Amendment to Section 8.3. 

The fourth sentence of Section 8.3 of the Stockholders Agreement shall be deleted and replaced in its entirety with the following :

 “To the extent that (i) OMERS Transfers any Securities to one or more of its Affiliates, each such
Affiliate shall appoint 
 OMERS as such Affiliate’s agent to act on such Affiliate’s behalf for purposes of this
Stockholders Agreement (including accepting notice and exercising any right of behalf of the OMERS Group), and (ii) Onex Transfers any Securities to one or more of its Affiliates, each such Affiliate shall appoint Onex ClientLogic Holdings, LLC
as such Affiliate’s agent to act on such Affiliate’s behalf for purposes of this Stockholders Agreement (including accepting notice and exercising any rights of behalf of the Onex Group).” 

Section 5. Waiver 
 Each
of the parties to this Amendment hereby waives any breach of the Stockholders Agreement and any Event of Default under the Stockholders Agreement that may have occurred or be occurring as a result of the liquidations of Onex HOC and Tesnoco Limited.

 Section 6. Miscellaneous. 
 6.1 Governing Law. This Amendment shall be governed by and construed in accordance with the laws of the State of New York without regard to principles of conflicts of law. 

6.2 Entire Agreement. This Amendment and the Stockholders Agreement, together with the schedules thereto, and any other instrument
or agreement relating hereto entered into substantially concurrently herewith, shall constitute the entire understanding and agreement of the parties hereto and supercedes all prior agreement and understandings relating to the subject matter hereof.

 6.3 No Other Modification. Except as expressly set forth in this Amendment, the terms and conditions of the
Stockholders Agreement shall remain in full force and effect. 
 6.4 Counterparts. This Amendment may be executed in any
number of counterparts with the same effect as if each of the parties had signed the same document. All counterparts shall be construed together and shall constitute one and the same instrument. 

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 3 

 IN WITNESS WHEREOF, the undersigned have executed this Amendment as of the date first set
forth above. 
  

			
	CORPORATION:
	
	CLIENTLOGIC CORPORATION
		
	By:	 	/s/ Terrence Mitchell Leve, Sr.
	Name:	 	Terrence Mitchell Leve, Sr.
	Title:	 	General Counsel and Secretary
	
	ONEX GROUP:
	
	ONEX CORPORATION
		
	By:	 	/s/ Illegible
	Name:	 	Illegible
	Title:	 	Illegible
	
	OMERS:
	
	ONTARIO MUNICIPAL EMPLOYEES RETIREMENT BOARD
		
	By:	 	/s/ Illegible
	Name:	 	Illegible
	Title:	 	Illegible
		
	By:	 	/s/ Lisa Melchior
	Name:	 	Lisa Melchior
	Title:	 	Portfolio Manager

 SIGNATURE PAGE TO

 THIRD AMENDMENT TO AMENDED AND RESTATED 
 STOCKHOLDERS AGREEMENT AND RELATED WAIVER

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