Document:

Employment Offer Letter

 Exhibit 10.22 

 
 

 
 MAXLINEAR, INC. 
 2051 Palomar Airport Road, Suite 100 
 Carlsbad, CA 92011 

April 22, 2011 
 Mike
Lachance
 Subject: Offer of Employment 
 Dear Mike: 
 I would like to offer you our heartfelt congratulations on your selection as a final
candidate for a position at MaxLinear, Inc. You have met the exacting meritocracy standards of personal and professional achievement to which we hold all our employees. We are truly excited to extend you an offer of employment at MaxLinear as
specified below. Your acceptance of our offer will represent an important milestone in our rapid growth as a fabless, communications IC company. 
 First and foremost, we immensely value your superior qualities of proven technical competence, and passion for excellence. Your personal attributes are congruent with our cherished EPIC
values – “Excellence, People, Integrity, and Compassion”. Together, with your able partnership, we aim to build a world class IC Company. 

Most importantly, we believe that MaxLinear represents what is best about Engineering. In our workplace, we foster an environment of
risk-taking & reward, along with a relentless focus on customer-driven products. By being true to this principle, we are determined to create a company with a business model and an organization that will set altogether new and lofty
standards in work culture. In addition, MaxLinear will constantly endeavor to uphold its commitment to making “Every working day a lot of fun for all of its employees”. We thank you for your interest in MaxLinear, Inc. and
look forward to unparalleled success together as partners in the same adventure. 
 Employment Offer 

I am very pleased to offer you a position with MaxLinear, Inc. (the “Company”), as a Senior Director of Operations reporting to Kimi
Imura. We are offering you an annual salary of $175,000, in addition to you being eligible for a target bonus of 25% of your base salary, and a recommendation to our Board of Directors to approve an equity grant of 30,000 RSU’s and 60,000 stock
options, subject to their approval. 
 If you decide to join us, you will receive semi-monthly payments of salary, in accordance with the
Company’s normal payroll procedures and you will also be eligible to receive certain employee benefits, such as paid time off, participation in our 401K plan, employer contribution towards health insurance premiums, etc. The details of these
employee benefits will be explained in greater detail in a subsequent correspondence. You should note that the Company may modify job titles, salaries, and benefits from time to time as it deems necessary. 

			
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 Performance Evaluation Period 

After the initial three (3) months of employment at MaxLinear, your performance against your job responsibilities will be evaluated by your direct
supervisors. After your job performance has been deemed to be satisfactory, there will be regular follow-up performance evaluations annually or as in accordance with the MaxLinear Employee Handbook. 

Equity Incentive 
 The
Company will recommend that its Board of Directors approve equity related compensation of a number of shares of the Company’s Common Stock, as specified in the compensation proposal above. This equity related compensation will be subject
to the terms and conditions of the 2010 Equity Incentive Plan and the form of an agreement approved by the Board. 
 Other Employment
Terms 
 The Company is excited about your joining and looks forward to a beneficial and productive relationship. Nevertheless, you
should be aware that your employment with the Company is for no specified period and constitutes at-will employment. As a result, you are free to resign at any time, for any reason or for no reason. Similarly, the Company is free to conclude its
employment relationship with you at any time, with or without cause, and with or without notice. We request that, in the event of resignation, you give the Company at least two weeks notice. 
 For purposes of federal immigration law, you will be required to provide to the Company documentary evidence of your identity and eligibility for employment in the United States. Such documentation must
be provided to us within three (3) business days of the effective date of your employment, or our employment relationship with you may be terminated. If you anticipate you may have immigration issues, please advise us now so that we may start
to investigate those issues prior to your effective date. 
 We also ask that, if you have not already done so, you disclose to the Company any
agreements relating to your prior employment that may affect your eligibility to be employed by the Company or that may limit the manner in which you may be employed. It is our understanding that any such agreements will not prevent you from
performing the duties of your position, and you represent that such is the case. Moreover, you agree that, during the term of your employment with the Company, you will not engage in any other employment, occupation, consulting or other business
activity directly related to the business in which the Company is now involved or becomes involved during the term of your employment, nor will you engage in any other activities that conflict with your obligations to the Company. Similarly, you
agree not to bring any third party confidential information to the Company, including that of any former employer, and that in performing your duties for the Company you will not in any way utilize any such information. 

As a condition of your employment, you are also required to sign and comply with an At-Will Employment, Confidential Information, Invention Assignment
and Arbitration Agreement which requires, among other provisions, the assignment of patent and other intellectual property rights to any invention made during your employment at the Company, non-disclosure of the Company’s proprietary
information, and arbitration of disputes between you and the Company. Please note that we must receive this signed agreement on or before your effective date. 

			
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 To accept the Company’s employment proposal, please sign and date the Acceptance Form
attached to this letter; and, to maintain the confidentiality of compensation information, return a copy of ONLY the Acceptance Form page to me by fax at 760-444-8598. A duplicate original of this letter is enclosed for your
records. This letter, along with any agreements relating to proprietary rights between you and the Company, sets forth the terms of your employment with the Company and supersedes any prior representations or agreements including, but not limited
to, any representations made during your recruitment, interviews or pre-employment negotiations, whether written or oral. This letter may not be modified or amended except by a written agreement signed by the President of the Company and you.

 This offer of employment will terminate if it is not accepted, signed and returned by April 28, 2011. We look forward to your
favorable reply and to working with you at MaxLinear, Inc. 
  

	
	Sincerely,
	FOR MAXLINEAR, INC.
	
	Daisy Castro
	Human Resources Business Partner

			
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 OFFER ACCEPTANCE FORM 

The terms of the letter dated March 2, 2012 are agreed to and accepted: 

 

							
	Printed Name:	  	  

		
	Signature:	  	  

		
	Date:	  	  

		
	Anticipated Start Date:	  	  

 Enclosures: 

	 	1.	MaxLinear Mission StatementConsent Judgment

 Exhibit 10.1 
 IN THE UNITED STATES DISTRICT COURT 
 FOR THE DISTRICT OF COLUMBIA 

 

							
	  
	 	)	  		  	
				
	 UNITED STATES OF AMERICA,

et al.,
	 	)	  		  	
				
	 Plaintiffs,
	 	)	  		  	
				
	 v.
	 	)	  		  	
				
		 	)
 	  	Civil Action No.
                            	  	
				
	 BANK OF AMERICA CORP. et al. ,
	 	)	  		  	
				
		 	)	  		  	
				
	 Defendants.
	 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
		 	)	  		  	
				
	  
	 	)	  		  	

 CONSENT JUDGMENT 
 WHEREAS, Plaintiffs, the United States of America and the States of Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana,
Iowa, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, South Dakota,
Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming, the Commonwealths of Kentucky, Massachusetts, Pennsylvania and Virginia, and the District of Columbia filed their complaint on March 12, 2012, alleging that
Residential Capital, LLC, Ally Financial, Inc., and GMAC Mortgage, LLC (collectively, “Defendant”) violated, among other laws, the Unfair and Deceptive Acts and Practices laws of the Plaintiff States, the False Claims Act, the Financial
Institutions Reform, Recovery, and Enforcement Act of 1989, the Service members Civil Relief Act, and the Bankruptcy Code and Federal Rules of Bankruptcy Procedure; 

 WHEREAS, the parties have agreed to resolve their claims without the need for litigation;

 WHEREAS, Defendant, by its attorneys, has consented to entry of this Consent Judgment without trial or adjudication of any
issue of fact or law and to waive any appeal if the Consent Judgment is entered as submitted by the parties; 
 WHEREAS,
Defendant, by entering into this Consent Judgment, does not admit the allegations of the Complaint other than those facts deemed necessary to the jurisdiction of this Court; 
 WHEREAS, the intention of the United States and the States in effecting this settlement is to remediate harms allegedly resulting from the alleged unlawful conduct of the Defendant; 

AND WHEREAS, Defendant has agreed to waive service of the complaint and summons and hereby acknowledges the same; 

NOW THEREFORE, without trial or adjudication of issue of fact or law, without this Consent Judgment constituting evidence against
Defendant, and upon consent of Defendant, the Court finds that there is good and sufficient cause to enter this Consent Judgment, and that it is therefore ORDERED, ADJUDGED, AND DECREED: 

I. JURISDICTION 
 1. This Court has jurisdiction over the subject matter of this action pursuant to 28 U.S.C. §§ 1331, 1345, 1355(a), and 1367, and under 31 U.S.C. § 3732(a) and (b), and over Defendant. The
Complaint states a claim upon which relief may be granted against Defendant. Venue is appropriate in this District pursuant to 28 U.S.C. § 1391(b)(2) and 31 U.S.C. § 3732(a). 

  
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 II. SERVICING STANDARDS 

2. Defendant shall comply with the Servicing Standards, attached hereto as Exhibit A, in accordance with their terms and Section A of
Exhibit E, attached hereto. 
 III. FINANCIAL TERMS 

3. Payment Settlement Amounts. Defendant shall pay into an interest bearing escrow account to be established for this purpose the
sum of $109,628,425, which sum shall be added to funds being paid by other institutions resolving claims in this litigation (which sum shall be known as the “Direct Payment Settlement Amount”) and which sum shall be distributed in the
manner and for the purposes specified in Exhibit B. Defendant’s payment shall be made by electronic funds transfer no later than seven days after the Effective Date of this Consent Judgment, pursuant to written instructions to be provided by
the United States Department of Justice. After Defendant has made the required payment, Defendant shall no longer have any property right, title, interest or other legal claim in any funds held in escrow. The interest bearing escrow account
established by this Paragraph 3 is intended to be a Qualified Settlement Fund within the meaning of Treasury Regulation Section 1.468B-1 of the U.S. Internal Revenue Code of 1986, as amended. The Monitoring Committee established in Paragraph 8
shall, in its sole discretion, appoint an escrow agent (“Escrow Agent”) who shall hold and distribute funds as provided herein. All costs and expenses of the Escrow Agent, including taxes, if any, shall be paid from the funds under its
control, including any interest earned on the funds. 
 4. Payments to Foreclosed Borrowers. In accordance with written
instructions from the State members of the Monitoring Committee, for the purposes set forth in Exhibit C, the Escrow Agent shall transfer from the escrow account to the Administrator appointed under

  
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Exhibit C $1,489,813,925.00 (the “Borrower Payment Amount”) to enable the Administrator to provide cash payments to borrowers whose homes were finally sold or taken in foreclosure
between and including January 1, 2008 and December 31, 2011; who submit claims for harm allegedly arising from the Covered Conduct (as that term is defined in Exhibit G hereto); and who otherwise meet criteria set forth by the State
members of the Monitoring Committee. The Borrower Payment Amount and any other funds provided to the Administrator for these purposes shall be administered in accordance with the terms set forth in Exhibit C. 

5. Consumer Relief. Defendant shall provide $185,000,000 of relief to consumers who meet the eligibility criteria in the forms and
amounts described in Paragraphs 1-8 of Exhibit D, and $15,000,000 of refinancing relief to consumers who meet the eligibility criteria in the forms and amounts described in Paragraph 9 of Exhibit D, to remediate harms allegedly caused by the alleged
unlawful conduct of Defendant. Defendant shall receive credit towards such obligation as described in Exhibit D. 
 IV.
ENFORCEMENT 
 6. The Servicing Standards and Consumer Relief Requirements, attached as Exhibits A and D, are incorporated
herein as the judgment of this Court and shall be enforced in accordance with the authorities provided in the Enforcement Terms, attached hereto as Exhibit E. 
 7. The Parties agree that Joseph A. Smith, Jr. shall be the Monitor and shall have the authorities and perform the duties described in the Enforcement Terms, attached hereto as Exhibit E. 

8. Within fifteen (15) days of the Effective Date of this Consent Judgment, the participating state and federal agencies shall
designate an Administration and Monitoring Committee (the “Monitoring Committee”) as described in the Enforcement Terms. The 

  
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Monitoring Committee shall serve as the representative of the participating state and federal agencies in the administration of all aspects of this and all similar Consent Judgments and the
monitoring of compliance with it by the Defendant. 
 V. RELEASES 

9. The United States and Defendant have agreed, in consideration for the terms provided herein, for the release of certain claims, and
remedies, as provided in the Federal Release, attached hereto as Exhibit F. The United States and Defendant have also agreed that certain claims, and remedies are not released, as provided in Paragraph 11 of Exhibit F. The releases contained in
Exhibit F shall become effective upon payment of the Direct Payment Settlement Amount by Defendant. 
 10. The State Parties and
Defendant have agreed, in consideration for the terms provided herein, for the release of certain claims, and remedies, as provided in the State Release, attached hereto as Exhibit G. The State Parties and Defendant have also agreed that certain
claims, and remedies are not released, as provided in Part IV of Exhibit G. The releases contained in Exhibit G shall become effective upon payment of the Direct Payment Settlement Amount by Defendant. 

VI. SERVICEMEMBERS CIVIL RELIEF ACT 
 11. The United States and Defendant have agreed to resolve certain claims arising under the Servicemembers Civil Relief Act (“SCRA”) in accordance with the terms provided in Exhibit H. Any
obligations undertaken pursuant to the terms provided in Exhibit H, including any obligation to provide monetary compensation to servicemembers, are in addition to the obligations undertaken pursuant to the other terms of this Consent Judgment. Only
a payment to an individual for a wrongful foreclosure pursuant to the terms of Exhibit H shall be reduced by the amount of any payment from the Borrower Payment Amount. 

  
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 VII. OTHER TERMS 

12. The United States and any State Party may withdraw from the Consent Judgment and declare it null and void with respect to that party
if the Defendant does not make the Consumer Relief Payments (as that term is defined in Exhibit F (Federal Release)) required under this Consent Judgment and fails to cure such non-payment within thirty days of written notice by the party.

 13. This Court retains jurisdiction for the duration of this Consent Judgment to enforce its terms. The parties may jointly
seek to modify the terms of this Consent Judgment, subject to the approval of this Court. This Consent Judgment may be modified only by order of this Court. 
 14. The Effective Date of this Consent Judgment shall be the date on which the Consent Judgment has been entered by the Court and has become final and non-appealable. An order entering the Consent
Judgment shall be deemed final and non-appealable for this purpose if there is no party with a right to appeal the order on the day it is entered. 
 15. This Consent Judgment shall remain in full force and effect for three and one-half years from the date it is entered (“the Term”), at which time the Defendants’ obligations under the
Consent Judgment shall expire, except that, pursuant to Exhibit E, Defendants shall submit a final Quarterly Report for the last quarter or portion thereof falling within the Term and cooperate with the Monitor’s review of said report, which
shall be concluded no later than six months after the end of the Term. Defendant shall have no further obligations under this Consent Judgment six months after the expiration of the Term, but the Court shall retain jurisdiction for purposes of
enforcing or remedying any outstanding violations that are identified in the final Monitor Report and that have occurred but not been cured during the Term. 

  
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 16. Except as otherwise agreed in Exhibit B, each party to this litigation will bear its own
costs and attorneys’ fees associated with this litigation. 
 17. Nothing in this Consent Judgment shall relieve Defendant
of its obligation to comply with applicable state and federal law. 
 18. The parties further agree to the additional terms
contained in Exhibit I hereto. 
 19. The sum and substance of the parties’ agreement and of this Consent Judgment are
reflected herein and in the Exhibits attached hereto. In the event of a conflict between the terms of the Exhibits and paragraphs 1-18 of this summary document, the terms of the Exhibits shall govern. 

SO ORDERED this              day of
                            , 2012 

 

	
	
	 
	UNITED STATES DISTRICT JUDGE

  
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		 		 	For the United States:
			
		 		 	 /s/ Tony West

		 		 	 TONY WEST

		 		 	 Acting Associate Attorney General

		 		 	 U.S. Department of Justice

		 		 	 950 Pennsylvania Ave., N.W.

		 		 	 Washington, DC 20530

		 		 	 Tel.: 202-514-9500

		 		 	 Fax: 202-514-0238

			
	 For the Department of the Treasury:
	 		 	For the Department of Housing and Urban Development;
			
	 /s/ George W. Madison
	 		 	/s/ Helen R. Kanovsky
	 GEORGE W. MADISON
	 		 	HELEN R. KANOVSKY
	 General Counsel
	 		 	General Counsel
	 U.S. Department of the Treasury
	 		 	U.S. Department of Housing and Urban
	 1500 Pennsylvania Avenue, NW
	 		 	Development
	 Washington, D.C, 20220
	 		 	451 7th Street, S.W.
	 Tel.: 202-622-0283
	 		 	Washington, DC 20410
	 Fax: 202-622-2882
	 		 	Tel.: 202-402-5023
		 		 	Fax: 202-708-3389
			
	 For the Federal Trade Commission
	 		 	For the Consumer Financial Protection Bureau
	 (as to Exhibit F only):
	 		 	(as to Exhibit F only):
			
	 /s/ Amanda Basta
	 		 	/s/ Lucy Morris
	 AMANDA BASTA
	 		 	LUCY MORRIS
	 Attorney
	 		 	Deputy Enforcement Director
	 Federal Trade Commission
	 		 	Consumer Financial Protection Bureau
	 600 Pennsylvania Ave., NW
	 		 	1500 Pennsylvania Avenue, NW
	 Washington, DC 20058
	 		 	(Attn: 1801 L Street)
	 Tel: 202-326-2340
	 		 	Washington, DC 20220
	 Fax: 202-326-2558
	 		 	Tel: 202-435-7154

  
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	 For the State of Alabama:
	 		 	For the Alabama State Banking Department:
			
	 /s/ Luther Strange
	 		 	/s/ John D. Harrison
	 LUTHER STRANGE
	 		 	JOHN D. HARRISON
	 Attorney General
	 		 	Superintendent of Banks
	 State of Alabama
	 		 	Alabama State Banking Department
	 501 Washington Avenue
	 		 	401 Adams Avenue, Suite 680
	 Montgomery, AL 36130
	 		 	P.O. Box 4600
	 Tel.: 334-242-7335
	 		 	Montgomery, AL 36103-4600
	 Fax: 334-242-2433
	 		 	Tel.: 334-242-3452
		 		 	Fax: 334-242-3500

  
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	 For the State of Alaska:
	 		 	For the Alaska Division of Banking and Securities:
			
	 /s/ Cynthia C. Drinkwater
	 		 	/s/ Lorie L. Hovanec
	 CYNTHIA C. DRINKWATER
	 		 	LORIE L. HOVANEC
	 Assistant Attorney General
	 		 	Director
	 Alaska Attorney General’s Office
	 		 	Alaska Division of Banking and Securities
	 1031 W. 4th Avenue, Ste. 200
	 		 	Department of Commerce, Community and
	 Anchorage, AK 99501
	 		 	Economic Development
	 Tel.: 907-269-5200
	 		 	550 W. 7th Ave., Ste 1940
	 Fax: 907-264-8554
	 		 	Anchorage, AK 99501
		 		 	Tel.: 907-269-8140
		 		 	Fax: 907-465-1231

  
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	 For the State of Arizona:
	 		 	For the Arizona Department of Financial Institutions:
			
	 /s/ Thomas C. Horne
	 		 	/s/ Lauren W. Kingry
	 THOMAS C. HORNE
	 		 	LAUREN W. KINGRY
	 Arizona Attorney General
	 		 	Superintendent
	 by Carolyn R. Matthews
	 		 	Arizona Department of Financial
	 Assistant Attorney General
	 		 	Institutions
	 1275 W. Washington
	 		 	2910 N. 44th Street, suite #310
	 Phoenix, AZ 85007
	 		 	Phoenix, AZ 85018
	 Tel.: 602-542-7731
	 		 	Tel.: 602-771-2772
	 Fax: 602-542-4377
	 		 	Fax: 602-381-1225

  
 11 

									
	For the State of Arkansas	 		 	
					
	By:	 	 /s/ James B. DePriest
	 		 		 	/s/ A. Heath Abshure
	James B. DePriest, Ark. Bar No. 80038
 Deputy Attorney
General
 Office of the Attorney General
 323 Center Street, Suite 200
 Little Rock, Arkansas 72201
	 		 		 	 A. Heath Abshure
 Securities
Commissioner
 201 East Markham, Suite 300
 Little Rock, AR 72201
 Tel: 501-324-9260
 Fax: 501-324-9268

  
 12 

							
	For the State of California:	 		 	For the California Department of Corporations:
				
	/s/ Michael A. Troncoso	 		 		 	/s/ Jan Lynn Owen
	 MICHAEL A. TRONCOSO

Senior Counsel to the Attorney General

455 Golden Gate Avenue, Ste. 14500

San Francisco, CA 94102-7007

Tel.: 415-703-1008

Fax: 415-703-1016
	 		 		 	 JAN LYNN OWEN

Commissioner
 1515 K Street, Suite 200

Sacramento, CA 95814-4052
 Tel.:
916-445-7205
 Fax: 916-322-1559

  
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 For the State of Colorado, ex. rel. John W. Suthers, 

Attorney General, and On behalf of the Administrator 
 of the Colorado Uniform Consumer Credit Code, Laura E. Udis: 
  

	
	 /s/ Andrew P. Mccallin

	 ANDREW P. MCCALLIN
 First Assistant Attorney General

	 Consumer Protection Section

	 Colorado Attorney General’s Office

	 1525 Sherman Street—7th Floor

	 Denver, Colorado 80203

	 Tel.: 303- 866-5134

	 Fax: 303- 866-4916

  
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	 For the State of Connecticut and the
 Connecticut Department of Banking:
	  		  	 For the Connecticut

Department of Banking:

			
	/s/ Matthew J. Budzik	  		  	/s/ Howard F. Pitkin
	MATTHEW J. BUDZIK	  		  	HOWARD F. PITKIN
	 JOSEPH J. CHAMBERS
	  		  	 Banking Commissioner

	 Assistant Attorneys General
	  		  	 Connecticut Department of Banking

	 Office of the Connecticut Attorney General
	  		  	 260 Constitution Plaza

	 55 Elm Street, P.O. Box 120
	  		  	 Hartford, CT 06103-1800

	 Hartford, CT 06141-0120
	  		  	 Tel: 860-240-8100

	 Tel: 860-808-5270
	  		  	 Fax: 860-240-8178

	 Fax: 860-808-5385
	  		  	

  
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	For the State of Delaware:	 		 	For the Office of the State Bank Commissioner:
				
	/s/ Ian R. McConnel	 		 		 	/s/ Robert A. Glen
	 IAN R. McCONNEL

Deputy Attorney General

Delaware Department of Justice

Attorney General’s office

820 N. French Street

Wilmington, DE 19801

Tel.: 302-577-8533

Fax.: 302-577-8426
	 		 		 	 ROBERT A. GLEN
 State Bank
Commissioner
 Suite 210
 555 East
Lookerman Street
 Dover, DE 19901

Tel.: 302-739-4235
 Fax.:
302-739-3906

  
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 For the District of Columbia and the District of Columbia Department of Insurance, Securities and Banking:

 IRVIN B. NATHAN 
 Attorney General
for the District of Columbia 
 ELLEN A. EFROS 
 Deputy Attorney General 
 Public Interest Division 

 

	
	/s/ Bennett Rushkoff
	 BENNETT RUSHKOFF (Bar#386925)
 Chief, Public Advocacy Section

	 Office of the Attorney General

	 441 Fourth Street, N.W., Suite 600-S

	 Washington, DC 20001

	 (202) 727-5173 phone

	 (202) 730-1469 fax bennett.rushkoff@dc. gov

  
 17 

					
	For the State of Florida:	 		 	For the Florida Office of Financial Regulations:
			
	/s/ Pamela Jo Bondi	 		 	 /s/ Tom Grady

	 Pamela Jo Bondi
	 		 	 Tom Grady

	 Attorney General
	 		 	 Commissioner

	 The Capitol PL-01
	 		 	 Florida Office of Financial Regulations

	 Tallahassee, FL 32399-1050
	 		 	 200 E. Gaines Street

	 Tel:   850-245-0140
	 		 	 The Fletcher Building, Suite 118

	 Fax:  850-413-0632
	 		 	 Tallahassee, FL 32399-0370

		 		 	 Tel.:  850-410-9601

	 Patricia A. Conners
	 		 	 Fax:  850-410-9914

	 Associate Deputy Attorney General
	 		 	
		 		 	
	 /s/ Victoria A. Butler
	 		 	
	 Victoria A. Butler
	 		 	
	 Assistant Attorney General
	 		 	
	 Bureau Chief, Economic Crimes Division
	 		 	
	 3507 E. Frontage Road
	 		 	
	 Suite 325
	 		 	
	 Tampa, FL 33607
	 		 	
	 Tel:   813-287-7950
	 		 	
	 Fax:  813-281-5515
	 		 	

  
 18 

	
	 For the State of Georgia and the

Georgia Department of Banking and Finance:

	
	/s/ Jeffrey W. Stump
	 JEFFREY W. STUMP

	 Assistant Attorney General

	 Georgia Department of Law

	 40 Capitol Square, S.W.

	 Atlanta, Georgia 30334

	 Tel.: 404-656-3337

	 Fax: 404-656-0677

  
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	 For the State of Hawaii and the

State of Hawaii Commissioner of Financial Institutions:

	
	/s/ David M. Louie
	 DAVID M. LOUIE

	 Attorney General, State of Hawaii

	 Department of the Attorney General

	 425 Queen Street

	 Honolulu, Hawaii 96813

	 Tel: 808-586-1500

	 Fax: 808-586-1239

  
 20 

					
	 For the State of Idaho
 LAWRENCE WASDEN, Attorney
 General:
	 		 	 For the Idaho Department of

Finance:

			
	/s/ Brett T. Delange	 		 	 /s/ Gavin M. Gee

	BRETT T. DELANGE	 		 	 GAVIN M. GEE

	Deputy Attorney General	 		 	 Director of Finance

	Office of the Idaho Attorney	 		 	 Idaho Department of Finance

	General	 		 	 800 Park Blvd., Suite 200

	 700 W. Jefferson St.
	 		 	 P.O.Box 83720

	 P.O. Box 83720
	 		 	 Boise, ID 83720-0031

	Boise, ID 83720-0010	 		 	 Tel.:  208-332-8000

	Tel.:  208-334-2400	 		 	 Fax:  208-332-8097

	Fax:  208-854-8071	 		 	

  
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	 For the State of Illinois:
	 		 	 For the Illinois Department of

Financial and Professional

Regulation:

			
	/s/ Deborah Hagan	 		 	 /s/ Brent E. Adams

	 DEBORAH HAGAN
	 		 	 BRENT E. ADAMS

	 Chief, Consumer Protection
	 		 	 Secretary

	 Division
	 		 	 Illinois Department of Financial and

	 Illinois Attorney General’s Office
	 		 	 Professional Regulation

	 500 South Second Street
	 		 	 100 W. Randolph St., 9th Floor 

	 Springfield, IL 62706
	 		 	 Chicago, IL 60601

	 Tel.: 217-782-9021
	 		 	 Tel.: 312-814-2837

	 Fax: 217-782-1097
	 		 	 Fax: 312-814-2238

  
 22 

					
	 For the State of Indiana:
	 		 	 For the Indiana Department of

Financial Institutions:

			
	/s/ Abigail Lawlis Kuzma	 		 	/s/ David H. Mills
	ABIGAIL LAWLIS KUZMA	 		 	DAVID H. MILLS
	Director and Chief Counsel	 		 	Director
	Consumer Protection Division	 		 	Indiana Department of Financial
	Indiana Office of Attorney	 		 	Institutions
	General	 		 	30 South Meridian Street
	302 West Washington St.	 		 	Suite 300
	IGCS 5th Fl.	 		 	Indianapolis, Indiana 46204
	Indianapolis, Indiana 46204	 		 	Tel.: 317-233-9460
	Tel.: 317-234-6843	 		 	Fax: 317-232-7655
	 Fax: 317-233-4393
	 		 	

  
 23 

					
			
	For the State of Iowa:	 		 	For the Iowa Division of Banking:
			
	/s/ Thomas J. Miller 	 		 	/s/ James M. Schipper 
	 THOMAS J. MILLER 
	 		 	 JAMES M. SCHIPPER

	 Attorney General
	 		 	 Superintendent of Banking

	 1305 E. Walnut St.
	 		 	 Iowa Division of Banking

	 Des Moines, IA 50319
	 		 	 200 E. Grand Ave., Ste. 300

	 Tel: 515-281-5164
	 		 	 Des Moines, IA 50309-1827

	 Fax: 515- 281-4209
	 		 	 Tel: 515- 242-0350

		 		 	 Fax: 515-281-4862

  
 24 

					
	For the State of Kansas:	 		 	 For the Kansas Office of the State
 Bank Commissioner:

			
	/s/ Meghan E. Stoppel	 		 	/s/ Edwin G. Splichal
	MEGHAN E. STOPPEL	 		 	EDWIN G. SPLICHAL
	Assistant Attorney General	 		 	Commissioner
	Office of the Kansas Attorney	 		 	Kansas Office of the State Bank
	General	 		 	Commissioner
	120 SW 10th Avenue, 2nd
Floor	 		 	700 SW Jackson, Suite 300
	Topeka, KS 66612	 		 	Topeka, KS 66603-3796
	Tel: 785-296-3751	 		 	Tel.: 785-296-2266
	Fax: 785-291-3699	 		 	Fax: 785-296-0168

  
 25 

					
	 For the Office of the Attorney
 General of Kentucky:
	 		 	 For the Kentucky Department of
 Financial Institutions:

			
	/s/ Jack Conway	 		 	/s/ Charles A. Vice
	JACK CONWAY	 		 	CHARLES A. VICE
	Attorney General	 		 	Commissioner
	Commonwealth of Kentucky	 		 	Kentucky Department of Financial
	State Capitol, Suite 118	 		 	Institutions
	700 Capital Avenue	 		 	1025 Capital Center Drive
	Frankfort, Kentucky 40601-3449	 		 	Suite 200
	Tel.: 502-696-5300	 		 	Frankfort, KY 40601
	Fax: 502-564-2894	 		 	Tel.: 502-573-3390
		 		 	Fax: 502-573-8787

  
 26 

							
		 		  	For the Louisiana Office of	 	
		 		  	Financial Institutions:	 	
	 For the State of Louisiana:
	 		  		 	

  

							
		 		  		 	
	 JAMES D. “BUDDY”
	 		  	/s/ Darin Domingue	 	
	 CALDWELL
	 		  	DARIN DOMINGUE	 	
	 Attorney General
	 		  	Deputy Chief Examiner	 	
		 		  	Louisiana Office of Financial	 	
		 		  	Institutions	 	
		 		  	8660 United Plaza Blvd ~ Floor	 	
		 		  	Baton Rouge, LA 70809	 	
		 		  	Tel.: 225-922-2596	 	
		 		  	Fax: 225-925-4548	 	

  

							
	/s/ Sanettria Glasper	 		 	
	 SANETTRIA GLASPER
	 		 		 	
	 PLEASANT
	 		 		 	
	 Louisiana State Bar # 25396
	 		 		 	
	 Assistant Attorney General
	 		 		 	
	 Director of Public Protection
	 		 		 	
	 Division
	 		 		 	
	 1885 North Third Street, 4th Floor
	 		 		 	
	 Baton Rouge, LA 70802
	 		 		 	
	 Tel: 225-326-6452
	 		 		 	
	 Fax: 225-326-6498
	 		 		 	

  
 27 

 For the State of Maine and the 
 Maine Bureaus of Consumer Credit 
 Protection and Financial Institutions: 

 

					
	 /s/ William J. Schneider
	 		  	
	 WILLIAM J. SCHNEIDER
	 		  	
	 Attorney General
	 		  	
	 Burton Cross Office Building, 6th Floor
	 		  	
	 111 Sewall Street
	 		  	
	 Augusta, Maine 04330
	 		  	
	 Tel.: 207-626-8800
	 		  	
	 Fax: 207-624-7730
	 		  	

  
 28 

					
	 For the State of Maryland:
	 		  	For the Office of the Commissioner
		 		  	of Financial Regulation:
			
	 /s/ Katherine Winfree
	 		  	/s/ Mark Kaufman
	 KATHERINE WINFREE
	 		  	MARK KAUFMAN
	 Chief Deputy Attorney General
	 		  	Commissioner of Financial
	 Office of the Attorney General of Maryland
	 		  	Regulation
	 		  	Maryland Department of Labor,
	 200 Saint Paul Place
	 		  	Licensing and Regulation
	 Baltimore, MD 21202
	 		  	500 North Calvert Street
	 Tel: 410-576-6311
	 		  	Suite 402
	 Fax: 410-576-7036
	 		  	Baltimore, MD 21202
	 Bar Number 306662
	 		  	Tel.: 410-230-6100
		 		  	Fax: 410-333-0475

  
 29 

					
	 For The Commonwealth Of
	 		  	For the Massachusetts Division of
	 Massachusetts:
	 		  	Banks:
			
	 MARTHA COAKLEY
	 		  	
	 Attorney General
	 		  	
			
	 /s/ Amber Anderson Villa
	 		  	/s/ David J. Cotney
	 AMBER ANDERSON VILLA
	 		  	DAVID J. COTNEY
	 Mass. BBO #647566
	 		  	Commissioner
	 Assistant Attorney General
	 		  	Massachusetts Division of Banks
	 Public Protection and Advocacy Bureau
	 		  	1000 Washington St., 10th Floor
	 Consumer Protection Division
	 		  	Boston, MA 02118
	 One Ashburton Place
	 		  	Tel: 617-956-1510
	 Boston, MA 02108
	 		  	Fax: 617-956-1599
	 Tel: 617-727-2200
	 		  	

  
 30 

 For the State of Michigan: 
  

			
	 /s/ Bill Schuette
	  	
	 BILL SCHUETTE
	  	
	 Attorney General
	  	
	 D.J. Pascoe
	  	
	 Assistant Attorney General
	  	
	 525 W. Ottawa Street
	  	
	 PO Box 30755
	  	
	 Lansing, MI 48909
	  	
	 Tel.: 517-373-1160
	  	
	 Fax: 517-335-3755
	  	

  
 31 

 For the Michigan Office of Financial and Insurance Regulation; 

 

			
	 /s/ R. Kevin Clinton
	  	
	 R. Kevin Clinton
	  	
	 Commissioner
	  	
	 State of Michigan Office of Financial and Insurance Regulation
	  	
	 611 W. Ottawa Street,PO Box 30220
	  	
	 Lansing, MI 48909-7720
	  	
	 Tel.: 517-335-3167
	  	
	 Fax: 517-335-0908
	  	

 For the Minnesota Department of Commerce: 

 

			
	 /s/ Mike Rothman
	  	
	 Mike Rothman
	  	
	 Commissioner
	  	
	 Minnesota Department of Commerce
	  	
	 85
7th Place East, Suite 500
	  	
	 St. Paul, MN 55101
	  	
	 Tel.: 651-296-6025
	  	
	 Fax: 651-296-8591
	  	

 For the Mississippi Department of Banking & Consumer Finance 

 

			
	 /s/ Theresa L. Brady
	  	
	 Theresa L. Brady
	  	
	 Commissioner
	  	
	 Mississippi Department of Banking & Consumer Finance
	  	
	 901 Woolfork Building, Suite A
	  	
	 501 North West Street
	  	
	 Jackson, MS 39201
	  	
	 Tel.: 601-359-1031
	  	
	 Fax: 601-359-3557
	  	

  
 32 

			
	For the State of Minnesota:	  	 For the Minnesota Department of

Commerce:

		
		  	
	 Lori Swanson
	  	
	 Attorney General, State of
	  	
	 Minnesota
	  	

  

			
	 /s/ Nathan Brennaman
	  	 /s/ Mike Rothman

	 NATHAN BRENNAMAN
	  	MIKE ROTHMAN
	 Deputy Attorney General
	  	Commissioner
	 Minnesota Attorney General’s
	  	Minnesota Department of
	 Office
	  	Commerce
	 445 Minnesota Street, Suite 1200
	  	85 7th Place East, Suite 500
	 St. Paul, MN 55101-2130
	  	St. Paul, MN 55101
	 Tel.: 651-757-1415
	  	Tel.: 651-296-6025
	 Fax: 651-296-7438
	  	Fax: 651-297-1959

  
 33 

			
	 For the State of Mississippi:
	  	 For the Mississippi Department of
 Banking & Consumer Finance:

		
	 /s/ Bridgette W. Wiggins
	  	 /s/ Theresa L. Brady

	 BRIDGETTE W. WIGGINS
	  	THERESA L. BRADY
	 Special Assistant Attorney General
	  	Commissioner
	 Mississippi Attorney General’s
	  	Mississippi Department of Banking
	 Office
	  	& Consumer Finance
	 Post Office Box 22947
	  	901 Woolfolk Building, Suite A
	 Jackson, MS 39225-2947
	  	501 North West Street
	 Tel.: 601-359-4279
	  	Jackson, MS 39201
	 Fax: 601-359-4231
	  	Tel.: 601-359-1031
		  	Fax: 601-359-3557

  
 34 

			
	 For the State of Missouri:
	  	 For the Missouri Division of

Finance:

		
	 CHRIS KOSTER

Attorney General
	  	
		
	 /s/ Douglas M. Ommen
	  	 /s/ Richard Weaver

	 DOUGLAS M. OMMEN
	  	RICHARD WEAVER
	 Chief Counsel
	  	Commissioner
	 Consumer Protection Division
	  	Missouri Division of Finance
	 PO Box 899
	  	301 West High Street, Room 630
	 Jefferson City, MO 65102
	  	Jefferson City, MO 65101
	 Tel.: 573-751-7007
	  	Tel.: 573-751-2545
	 Fax: 573-751-2041
	  	Fax: 573-751-9192

  
 35 

			
	 For the State of Montana:
	  	 For the Montana Division of

Banking and Financial Institutions:

		
	 /s/ Steve Bullock
	  	 /s/ Melanie S. Griggs

	 STEVE BULLOCK
	  	MELANIE S. GRIGGS
	 Attorney General
	  	Commissioner
	 JAMES P. MOLLOY
	  	Division of Banking and Financial
	 Assistant Attorney General
	  	Insitutitons
	 Montana Department of Justice
	  	301 South Park Ave, Suite 316
	 215 N. Sanders
	  	Helena, MT 59620
	 Helena MT 59624
	  	Tel.: 406-841-2920
	 Tel.: 406-444-2026
	  	Fax: 406-841-2930
	 Fax: 406-444-3549
	  	

  
 36 

			
	For the State of Nebraska:	  	For the Nebraska Department of
		  	Banking and Finance:
		
	JON BRUNING, Attorney General	  	
		
	 /s/ Abigail m. Stempson
	  	 /s/ John Munn

	ABIGAIL M. STEMPSON	  	JOHN MUNN
	Assistant Attorney General	  	Director
	Office of the Attorney General	  	Nebraska Department of Banking
	2115 State Capitol	  	and Finance
	Lincoln, NE 68509-8920	  	1230 “O” Street, Suite 400
	Tel.: 402-471-2811	  	PO Box 95006
	Fax: 402-471-4725	  	Lincoln, NE 68509
		  	Tel.: 402-471-2171
		  	Fax: 402-471-3062

  
 37 

			
	 For the State of Nevada:
	  	For the Nevada Division of
		  	Mortgage Lending
	 CATHERINE CORTEZ MASTO
	  	
	 Attorney General
	  	
		
	 /s/ C. Wayne Howle
	  	 /s/ James Westrin

	 C. WAYNE HOWLE
	  	JAMES WESTRIN
	 Solicitor General
	  	Commissioner, Division of
	 Nevada State Bar #3443
	  	Mortgage Lending
	 100 North Carson Street
	  	Nevada Department of
	 Carson City, Nevada 89701
	  	Business & Industry
	 Tel: 775-684-1232
	  	7220 Bermuda Road, Suite A
	 Fax: 775-684-1108
	  	Las Vegas, NV 89119
		  	Tel.: 702-486-0780
		  	Fax.: 708-486-0785

  
 38 

			
	For the State of NEW HAMPSHIRE:	  	For the NEW HAMPSHIRE BANKING COMMISSIONER
		
	 /s/ Michael A. Delaney
	  	 /s/ Ronald Wilbur

	MICHAEL A. DELANEY	  	RONALD WILBUR
	Attorney General	  	Banking Commissioner
	N.H. Department of Justice	  	New Hampshire Banking Department
	33 Capitol Street	  	53 Regional Drive, Suite 200
	Concord, New Hampshire 03301	  	Concord, New Hampshire 03101
	Tel.: 603 271-3658	  	Tel.: 603 271-3561
	Fax: 603 271-2110	  	Fax: 603 271-1090

  
 39 

									
	For the State of New Jersey:	 		 	For the New Jersey Department of Banking & Insurance:
				
	 JEFFREY S. CHIESA
	 		 		 	
	 ATTORNEY GENERAL OF NEW JERSEY
	 		 		 	
					
	By:	 	/s/ Lorraine K. Rak	 		 	By:	 	/s/ Kenneth E. Kobylowski
		 	LORRAINE K. RAK	 		 		 	KENNETH E. KOBYLOWSKI
		 	Deputy Attorney General	 		 		 	Acting Commissioner
		 	Chief, Consumer Fraud Prosecution Section	 		 		 	New Jersey Department of Banking & Insurance
		 	Division of Law	 		 		 	Office of Consumer Finance, Division of Banking
		 	124 Halsey Street – 5th Floor	 		 		 	20 West State Street – 5th Floor
		 	P.O. Box 45029	 		 		 	P.O. Box 040
		 	Newark, New Jersey 07101	 		 		 	Trenton, New Jersey 08625-0040
		 	Tel.: 973-877-1280	 		 		 	Tel.: 609-633-7667
		 	Fax: 973-648-4887	 		 		 	Fax: 609-292-3144

  
 40 

					
	For the State of New Mexico:	 		 	 For the New Mexico Financial

Institutions Division:

			
	/s/ Gary K. King	 		 	/s/ Cynthia Richards
	GARY K. KING, Attorney General	 		 	CYNTHIA RICHARDS
	KAREN J. MEYERS, Assistant	 		 	Director
	Attorney General	 		 	New Mexico Financial
	Office of New Mexico	 		 	Institutions Division
	 Attorney General
	 		 	2550 Cerrillos Road, 3rd Floor
	PO Drawer 1508	 		 	Santa Fe, NM 87505
	Santa Fe, NM 87504-1508	 		 	Tel: 505-476-4560
	Tel: 505-222-9100	 		 	Fax: 505-476-4670
	Fax: 505-222-9033	 		 	

  
 41 

	
	For the State of New York:
	
	 /s/ Jeffrey K. Powell

	
	 JEFFREY K. POWELL

	 Deputy Bureau Chief

	 Bureau of Consumer Frauds & Protection

	 Office of the New York State

	 Attorney General

	 120 Broadway

	 New York, NY 10271

	 Tel.: 212-416-8309

	 Fax: 212-416-6003

  
 42 

	
	 For the Attorney General of

North Carolina
 and the North Carolina

Commissioner of Banks:

	
	 ROY COOPER

Attorney General

	
	/s/ Philip A. Lehman
	
	 PHILIP A. LEHMAN

	 Assistant Attorney General

	 N.C. Department of Justice

	 P. O. Box 629

	 Raleigh, NC 27602

	 Tel.: 919-716-6000

	 Fax: 919-716-6019

	 Email: plehman@ncdoj.gov

  
 43 

					
	For the State of North Dakota	 	 	 	 For the North Dakota Department

of Financial Institutions

			
	 WAYNE STENEHJEM
 Attorney
General
	 		 	
			
	/s/ Parrell D. Grossman	 		 	/s/ Robert J. Entringer
	PARRELL D. GROSSMAN	 		 	ROBERT J. ENTRINGER
	(ID No. 04684)	 		 	Commissioner
	Assistant Attorney General	 		 	ND Department of Financial
	Director, Consumer Protection and	 		 	Institutions
	Antitrust Division	 		 	2000 Schafer Street, Suite G
	Office of Attorney General	 		 	Bismarck, ND 58501-1204
	Gateway Professional Center	 		 	Tel: 701-328-9933
	1050 E Interstate Ave, Ste 200	 		 	Fax: 701-328-0290
	Bismarck, ND 58503-5574	 		 	
	Tel: 701-328-5570	 		 	
	Fax: 701-328-5568	 		 	

  
 44 

					
	 For the Ohio Attorney General
 MIKE DEWINE:
	 	 	 	 For the Ohio Department of

Commerce, Division of Financial

Institutions:

			
	/s/ Matthew J. Lampke	 		 	/s/ Jennifer S. M. Croskey
	MATTHEW J. LAMPKE	 		 	JENNIFER S. M. CROSKEY
	JEFFREY R. LOESER	 		 	Assistant Attorney General
	SUSAN A. CHOE	 		 	Ohio Attorney General, Executive
	Assistant Attorneys General	 		 	Agencies
	Ohio Attorney General	 		 	30 E. Broad St., 26th Floor
	30 E. Broad St., 14th Floor	 		 	Columbus, OH 43215
	Columbus, OH 43215	 		 	Tel: 614-466-2980
	Tel.: 614-466-1305	 		 	Fax: 614-728-9470
	Fax: 614-466-8898	 		 	

  
 45 

					
	 For the State of Oregon,

Attorney General JOHN R. KROGER:
	 		 	 For Department of Consumer and
 Business Services, PATRICK
 ALLEN, Director:

			
	 /s/ Simon Whang
	 		 	/s/ David C. Tatman,
	SIMON WHANG	 		 	DAVID C. TATMAN,
	Assistant Attorney General	 		 	Administrator
	Oregon Department of Justice	 		 	Division of Finance and
	Financial Fraud/Consumer Protection	 		 	Corporate Securities
	1515 SW 5th Avenue, Ste. 410	 		 	350 Winter Street NE, Rm. 410
	Portland, OR 97201	 		 	Salem, OR 97301-3881
	Tel.: 971-673-1880	 		 	Tel.: 503-378-4140
	Fax: 971-673-1902	 		 	Fax: 503-947-7862

  
 46 

					
	 For the Commonwealth of Pennsylvania
 Office of Attorney General:
	 	 	 	 For the Commonwealth of Pennsylvania
 Department of Banking:

			
	/s/ Linda L. Kelly	 		 	/s/ Glenn E. Moyer
	LINDA L. KELLY	 		 	GLENN E. MOYER
	Attorney General	 		 	Secretary of Banking
	Commonwealth of Pennsylvania	 		 	Commonwealth of Pennsylvania
	Office of Attorney General	 		 	Department of Banking
	16th Floor, Strawberry Square	 		 	17 N. Second st., Suite 1300
	Harrisburt, PA 17120	 		 	Harrisburg, PA 17101
	Tel.: 717.787.3391	 		 	Tel.: 717-783-7151
	Fax.: 717.783.1107	 		 	Fax.: 717-214-0808

  
 47 

 For the Rhode Island Department of Attorney General: 

 

			
	
	 /s/ Gerald Coyne      

	 Gerald Coyne

	 Rhode Island Department of Attorney General

	 Deputy Attorney General

	 150 South Main Street
 Providence, RI 02903

	Tel:	 	 401-274-4400 Extension 2257

	Fax:	 	 401-222-1302

 For the Rhode Island Department of Business Regulation: 

 

			
	
	/s/ Paul McGrgeevy
	Paul McGreevy
	Director
	Rhode Island Department of Business Regulation
	Division of Banking
	1511 Pontiac Avenue, Bldg. 68-2
	Cranston, RI 02920
	Tel.:	 	401-462-9553
	Fax:	 	401-462-9532

  
 48 

									
	 For the State of South Carolina:
	 		 	 For the South Carolina Department of

		 		 		 	 Consumer Affairs and South Carolina Bo

		 		 		 	 of Financial Institutions:

			
	 /s/ Alan Wilson      
	 		 	 /s/ Carri Grube Lybarker      

	 ALAN WILSON
	 		 	 CARRI GRUBE LYBARKER

	 Attorney General
	 		 	 Administrator

			
	 JOHN W. MCINTOSH
	 		 	
	 Chief Deputy Attorney General
	 		 	 SC Department of Consumer Affairs

		 		 		 	 2221 Devine Street, Suite 200

		 		 		 	 PO Box 5757

	 C. HAVIRD JONES, JR.
	 		 	 Columbia, SC 29250

	 Assistant Deputy Attorney General
	 		 	Tel.:	 	 803-734-4233

		 		 		 	Fax:	 	 803-734-4229

	 MARY FRANCES JOWERS
	 		 		 	
	 Assistant Attorney General
	 		 		 	
				
	 South Carolina Attorney General’s
	 		 		 	
	 Office
	 		 		 	
	 1000 Assembly Street, Room 519
	 		 		 	
	 Columbia, SC 29201
	 		 		 	
	Tel.:	 	 803-734-3970
	 		 		 	
	Fax:	 	 803-734-3677
	 		 		 	

  
 49 

					
	For the State of South Dakota:	 		 	For the South Dakota Division of
		 		 	Banking:
			
	/s/ Marty J. Jackley         	 		 	/s/ Bret Afdahl         
	MARTY J. JACKLEY	 		 	BRET AFDAHL
	Attorney General	 		 	Director
	1302 E. Highway 14, Suite 1	 		 	South Dakota Division of Banking
	Pierre, SD 57501	 		 	217 1/2 West Missouri Ave.
	Tel.: 605-773-3215	 		 	Pierre, SD 57501
	Fax: 605-773-4106	 		 	Tel.: 605-773-3421
		 		 	Fax: 866-326-7504

  
 50 

					
	For the State of Tennessee:	 		 	For the Tennessee Department of Financial
		 		 	Institutions:
			
	/s/ Robert E. Cooper      	 		 	/s/ Greg Gonzales      
	ROBERT E. COOPER, JR.	 		 	GREG GONZALES
	Attorney General and Reporter	 		 	Commissioner
	Office of the Tennessee Attorney General	 		 	Tennessee Department of Financial Institutions
	425 Fifth Avenue North	 		 	414 Union Street
	Nashville, TN 37243-3400	 		 	Suite 1000
	Tel.: 615-741-3491	 		 	Nashville, TN 37219
	Fax: 615-741-2009	 		 	Tel.: 615-741-5603
		 		 	Fax: 615-741-2883

  
 51 

	
	For the State of Texas:
	
	/s/ JAMES A. DAROSS      
	JAMES A. DAROSS
	State Bar No. 05391500
	Assistant Attorney General
	Consumer Protection Division
	 401 E. Franklin Avenue, Suite 530

	El Paso, Texas 79901
	(915) 834-5800
	FAX (915) 542-1546

  

	
	For the Texas Office of Consumer Credit Commissioner:
	
	/s/ LESLIE L. PETTIJOHN      
	LESLIE L. PETTIJOHN
	Commissioner
	Texas Office of Consumer Credit Commissioner
	2601 N Lamar Blvd
	Austin, TX 78705-4207
	Tel.: 512-936-7600
	Fax: 512-936-7610

  

	
	For the Texas Department of Savings and Mortgage Lending:
	
	/s/ DOUGLAS B. FOSTER      
	DOUGLAS B. FOSTER
	Commissioner
	Texas Department of Savings and Mortgage Lending
	2601 N Lamar Blvd, Suite 201
	Austin, TX 78644
	Tel.: 512-475-1350
	Fax: 512-475-1360

  
 52 

					
	For the State of Utah:	 		 	For the Utah Department of
		 		 	Financial Institutions:
			
	/s/ Mark L. Shurtleff      	 		 	/s/ G. Edward Leary      
	MARK L. SHURTLEFF	 		 	G. EDWARD LEARY
	Utah Attorney General	 		 	Commissioner
	350 North State Street, #230	 		 	Utah Department of Financial
	Salt Lake City, UT 84114-2320	 		 	Institutions
	Tel.: 801-538-1191	 		 	PO Box 146800
	Fax: 801-538-1121	 		 	Salt Lake City, UT 84114-6800
		 		 	Tel: 801-538-8761
		 		 	Fax: 801-538-8894

  
 53 

	
	For the Slate of Vermont
	
	/s/ Elliot Burg      
	Elliot Burg
	Assistant Attorney General
	Office of the Attorney General
	109 State Street
	Montpelier, VT 05609
	Tel.: 802-828-2153
	Fax.: 802-828-2154

 For the Vermont Department of Banking, Insurance, Securities and Health Care Administration: 

 

	
	
	/s/ Stephen W. Kimbell      
	Stephen W. Kimbell
	Commissioner
	Vermont Department of Banking. Insurance. Securities and Health Care Administration
	89 Main Street
	Montpelier, VT 05620
	Tel.: 802-828-2380
	Fax: 802-828-1477

  
 54 

					
	For The Commonwealth of Virginia,	 		 	For the Virginia Bureau of
	ex rel. KENNETH T. CUCCINELLI, II,	 		 	Financial Institutions:
	Attorney General:	 		 	
			
	/s/ David B. Irvin      	 		 	/s/ E. Joseph Face      
	DAVID B. IRVIN (VSB #23927)	 		 	E. JOSEPH FACE, JR.
	Senior Assistant Attorney General	 		 	Commissioner
	MARK S. KUBIAK (VSB #73119)	 		 	Virginia Bureau of Financial
	Assistant Attorney General	 		 	Institutions
	Office of Virginia Attorney General	 		 	1300 East Main Street
	900 East Main Street	 		 	Richmond, Virginia 23219
	Richmond, Virginia 23219	 		 	Tel.: 804-371-9659
	Tel.: 804-786-4047	 		 	Fax: 804-371-0163
	Fax: 804-786-0122	 		 	

  
 55 

					
	For the State of Washington:	 		 	For the Washington State
		 		 	Department of Financial
		 		 	Institutions:
			
	/s/ Robert M.Mckenna      	 		 	/s/ Scott Jarvis      
	ROBERT M.MCKENNA	 		 	SCOTT JARVIS
	WSBA# 18327	 		 	Director
	Attorney General	 		 	Department of Financial
	1125 Washington Street SE	 		 	Institutions
	Olympia, WA 98504-0100	 		 	State of Washington
	Tel: 360-753-6200	 		 	PO Box 41200
		 		 	Olympia, WA 98504-1200
		 		 	Tel: 877-746-4334
			
	/s/ David W.huey      	 		 	
	DAVID W.HUEY	 		 	
	WSBA #31380	 		 	
	Assistant Attorney General	 		 	
	Consumer Protection Division	 		 	
	Washington Attorney	 		 	
	General’s Office	 		 	
	1250 Pacific Avenue,	 		 	
	Suite 105 PO Box 2317	 		 	
	Tacoma, WA 98402-4411	 		 	
	Tel: (253) 593-5243	 		 	

  
 56 

					
	For the State of West Virginia:	 		 	For the West Virginia Division of Banking:
			
	/s/ Jill L. Miles      	 		 	/s/ Sara M. Cline      
	JILL L. MILES	 		 	SARA M. CLINE
	Deputy Attorney General	 		 	Commissioner of Banking
	State Capitol, Room 26E	 		 	One Players Club, Suite 300
	Charleston, WV 25305-0220	 		 	Charleston, WV 25311
	Tel.: 304-558-2021	 		 	Tel.: 304-558-2294
	Fax: 304-558-0140	 		 	Fax: 304-558-0442

  
 57 

					
	For the State of Wisconsin:	 		 	For the Wisconsin Department of
		 		 	Financial Institutions:
	J.B. VAN HOLLEN	 		 	
	Attorney General	 		 	
			
	/s/ Holly C. Pomraning      	 		 	/s/ Peter Bildsten      
	HOLLY C. POMRANING	 		 	PETER BILDSTEN
	Assistant Attorney General	 		 	Secretary
	Wisconsin Department of Justice	 		 	Wisconsin Department of Financial
	Post Office Box 7857	 		 	Institutions
	Madison, Wisconsin 53707-7857	 		 	345 W. Washington Ave 5th Floor
	Tel: 608-266-5410	 		 	PO Box 8861
	Fax: 608-267-8906	 		 	Madison, WI 53708-8861
		 		 	Tel.: 608-267-1710
		 		 	Fax: 608-261-4334

  
 58 

					
	For the State of Wyoming:	 		 	For the Wyoming Division of Banking:
			
	/s/ Gregory A. Phillips      	 		 	/s/ Albert L. Forkner      
	GREGORY A. PHILLIPS	 		 	ALBERT L. FORKNER
	Wyoming Attorney General	 		 	Acting Commissioner
	Wyoming Attorney General’s Office	 		 	Wyoming Division of Banking
	123 State Capitol Bldg	 		 	Herschler Building, 3rd Floor East
	200 W. 24th	 		 	122 West 25th
	Cheyenne, WY 82002	 		 	Cheyenne, WY 82002
	Tel: 307-777-7847	 		 	Tel.: 307-777-6998
	Fax: 307-777-3435	 		 	Fax.: 307-777-3555

  
 59 

					
	For Ally Financial, Inc.:	 		 	 For Residential Capital, LLC and GMAC
 Mortgage, LLC:

			
	/s/ William B. Solomon      	 		 	/s/ Tammy Hamzehpour      
	William B. Solomon, Jr.	 		 	Tammy Hamzehpour
	Group Vice President and General Counsel	 		 	General Counsel
			
	200 Renaissance Center	 		 	1100 Virginia Drive
	Mail Code 482-B09-B11	 		 	Fort Washington, Pennsylvania 19034
	Detroit, Michigan, 48265	 		 	

  
 60 

 EXHIBIT A 

 Settlement Term Sheet 
 The provisions outlined below are intended to apply to loans secured by owner-occupied properties that serve as the primary residence of the borrower unless otherwise noted herein. 

 

	I.	FORECLOSURE AND BANKRUPTCY INFORMATION AND DOCUMENTATION.

 Unless otherwise specified, these provisions shall apply to bankruptcy and foreclosures in all
jurisdictions regardless of whether the jurisdiction has a judicial, non-judicial or quasi-judicial process for foreclosures and regardless of whether a statement is submitted during the foreclosure or bankruptcy process in the form of an affidavit,
sworn statement or declarations under penalty of perjury (to the extent stated to be based on personal knowledge) (“Declaration”). 
  

	 	A.	Standards for Documents Used in Foreclosure and Bankruptcy Proceedings. 

  

	 	1.	Servicer shall ensure that factual assertions made in pleadings (complaint, counterclaim, cross-claim, answer or similar pleadings), bankruptcy proofs of claim
(including any facts provided by Servicer or based on information provided by the Servicer that are included in any attachment and submitted to establish the truth of such facts) (“POC”), Declarations, affidavits, and sworn statements
filed by or on behalf of Servicer in judicial foreclosures or bankruptcy proceedings and notices of default, notices of sale and similar notices submitted by or on behalf of Servicer in non-judicial foreclosures are accurate and complete and are
supported by competent and reliable evidence. Before a loan is referred to non-judicial foreclosure, Servicer shall ensure that it has reviewed competent and reliable evidence to substantiate the borrower’s default and the right to foreclose,
including the borrower’s loan status and loan information. 

  

	 	2.	Servicer shall ensure that affidavits, sworn statements, and Declarations are based on personal knowledge, which may be based on the affiant’s review of
Servicer’s books and records, in accordance with the evidentiary requirements of applicable state or federal law. 

  

	 	3.	 Servicer shall ensure that affidavits, sworn statements and Declarations executed by Servicer’s affiants are based on the affiant’s review
and personal knowledge of the accuracy and completeness of the assertions in the affidavit, sworn statement or Declaration, set out facts that Servicer reasonably believes would be admissible in evidence, and show that the affiant is competent to
testify on the matters stated. Affiants shall confirm that they have reviewed competent and reliable evidence to substantiate the 

	 	
borrower’s default and the right to foreclose, including the borrower’s loan status and required loan ownership information. If an affiant relies on a review of business records for the
basis of its affidavit, the referenced business record shall be attached if required by applicable state or federal law or court rule. This provision does not apply to affidavits, sworn statements and Declarations signed by counsel based solely on
counsel’s personal knowledge (such as affidavits of counsel relating to service of process, extensions of time, or fee petitions) that are not based on a review of Servicer’s books and records. Separate affidavits, sworn statements or
Declarations shall be used when one affiant does not have requisite personal knowledge of all required information. 

  

	 	4.	Servicer shall have standards for qualifications, training and supervision of employees. Servicer shall train and supervise employees who regularly prepare or execute
affidavits, sworn statements or Declarations. Each such employee shall sign a certification that he or she has received the training. Servicer shall oversee the training completion to ensure each required employee properly and timely completes such
training. Servicer shall maintain written records confirming that each such employee has completed the training and the subjects covered by the training. 

  

	 	5.	Servicer shall review and approve standardized forms of affidavits, standardized forms of sworn statements, and standardized forms of Declarations prepared by or signed
by an employee or officer of Servicer, or executed by a third party using a power of attorney on behalf of Servicer, to ensure compliance with applicable law, rules, court procedure, and the terms of this Agreement (“the Agreement”).

  

	 	6.	Affidavits, sworn statements and Declarations shall accurately identify the name of the affiant, the entity of which the affiant is an employee, and the affiant’s
title. 

  

	 	7.	Affidavits, sworn statements and Declarations, including their notarization, shall fully comply with all applicable state law requirements. 

 

	 	8.	Affidavits, sworn statements and Declarations shall not contain information that is false or unsubstantiated. This requirement shall not preclude Declarations based on
information and belief where so stated. 

  

	 	9.	Servicer shall assess and ensure that it has an adequate number of employees and that employees have reasonable time to prepare, verify, and execute pleadings, POCs,
motions for relief from stay (“MRS”), affidavits, sworn statements and Declarations. 

  
 A-2

	 	10.	Servicer shall not pay volume-based or other incentives to employees or third-party providers or trustees that encourage undue haste or lack of due diligence over
quality. 

  

	 	11.	Affiants shall be individuals, not entities, and affidavits, sworn statements and Declarations shall be signed by hand signature of the affiant (except for permitted
electronic filings). For such documents, except for permitted electronic filings, signature stamps and any other means of electronic or mechanical signature are prohibited. 

 

	 	12.	At the time of execution, all information required by a form affidavit, sworn statement or Declaration shall be complete. 

 

	 	13.	Affiants shall date their signatures on affidavits, sworn statements or Declarations. 

 

	 	14.	Servicer shall maintain records that identify all notarizations of Servicer documents executed by each notary employed by Servicer. 

 

	 	15.	Servicer shall not file a POC in a bankruptcy proceeding which, when filed, contained materially inaccurate information. In cases in which such a POC may have been
filed, Servicer shall not rely on such POC and shall (a) in active cases, at Servicer’s expense, take appropriate action, consistent with state and federal law and court procedure, to substitute such POC with an amended POC as promptly as
reasonably practicable (and, in any event, not more than 30 days) after acquiring actual knowledge of such material inaccuracy and provide appropriate written notice to the borrower or borrower’s counsel; and (b) in other cases, at
Servicer’s expense, take appropriate action after acquiring actual knowledge of such material inaccuracy. 

  

	 	16.	Servicer shall not rely on an affidavit of indebtedness or similar affidavit, sworn statement or Declaration filed in a pending pre-judgment judicial foreclosure or
bankruptcy proceeding which (a) was required to be based on the affiant’s review and personal knowledge of its accuracy but was not, (b) was not, when so required, properly notarized, or (c) contained materially inaccurate
information in order to obtain a judgment of foreclosure, order of sale, relief from the automatic stay or other relief in bankruptcy. In pending cases in which such affidavits, sworn statements or Declarations may have been filed, Servicer shall,
at Servicer’s expense, take appropriate action, consistent with state and federal law and court procedure, to substitute such affidavits with new affidavits and provide appropriate written notice to the borrower or borrower’s counsel.

  
 A-3

	 	17.	In pending post-judgment, pre-sale cases in judicial foreclosure proceedings in which an affidavit or sworn statement was filed which was required to be based on the
affiant’s review and personal knowledge of its accuracy but may not have been, or that may not have, when so required, been properly notarized, and such affidavit or sworn statement has not been re-filed, Servicer, unless prohibited by state or
local law or court rule, will provide written notice to borrower at borrower’s address of record or borrower’s counsel prior to proceeding with a foreclosure sale or eviction proceeding. 

 

	 	18.	In all states, Servicer shall send borrowers a statement setting forth facts supporting Servicer’s or holder’s right to foreclose and containing the
information required in paragraphs I.B.6 (items available upon borrower request), I.B.10 (account statement), I.C.2 and I.C.3 (ownership statement), and IV.B.13 (loss mitigation statement) herein. Servicer shall send this statement to the borrower
in one or more communications no later than 14 days prior to referral to foreclosure attorney or foreclosure trustee. Servicer shall provide the Monitoring Committee with copies of proposed form statements for review before implementation.

  

	 	B.	Requirements for Accuracy and Verification of Borrower’s Account Information. 

 

	 	1.	Servicer shall maintain procedures to ensure accuracy and timely updating of borrower’s account information, including posting of payments and imposition of fees.
Servicer shall also maintain adequate documentation of borrower account information, which may be in either electronic or paper format. 

  

	 	2.	For any loan on which interest is calculated based on a daily accrual or daily interest method and as to which any obligor is not a debtor in a bankruptcy proceeding
without reaffirmation, Servicer shall promptly accept and apply all borrower payments, including cure payments (where authorized by law or contract), trial modification payments, as well as non-conforming payments, unless such application conflicts
with contract provisions or prevailing law. Servicer shall ensure that properly identified payments shall be posted no more than two business days after receipt at the address specified by Servicer and credited as of the date received to
borrower’s account. Each monthly payment shall be applied in the order specified in the loan documents. 

  

	 	3.	 For any loan on which interest is not calculated based on a daily accrual or daily interest method and as to which any obligor is not a debtor in a
bankruptcy proceeding without reaffirmation, Servicer shall promptly accept and apply all borrower conforming 

  
 A-4

	 	
payments, including cure payments (where authorized by law or contract), unless such application conflicts with contract provisions or prevailing law. Servicer shall continue to accept trial
modification payments consistent with existing payment application practices. Servicer shall ensure that properly identified payments shall be posted no more than two business days after receipt at the address specified by Servicer. Each monthly
payment shall be applied in the order specified in the loan documents. 

  

	 	a.	Servicer shall accept and apply at least two non-conforming payments from the borrower, in accordance with this subparagraph, when the payment, whether on its own or
when combined with a payment made by another source, comes within $50.00 of the scheduled payment, including principal and interest and, where applicable, taxes and insurance. 

 

	 	b.	Except for payments described in paragraph I.B.3.a, Servicer may post partial payments to a suspense or unapplied funds account, provided that Servicer
(1) discloses to the borrower the existence of and any activity in the suspense or unapplied funds account; (2) credits the borrower’s account with a full payment as of the date that the funds in the suspense or unapplied funds
account are sufficient to cover such full payment; and (3) applies payments as required by the terms of the loan documents. Servicer shall not take funds from suspense or unapplied funds accounts to pay fees until all unpaid contractual
interest, principal, and escrow amounts are paid and brought current or other final disposition of the loan. 

  

	 	4.	Notwithstanding the provisions above, Servicer shall not be required to accept payments which are insufficient to pay the full balance due after the borrower has been
provided written notice that the contract has been declared in default and the remaining payments due under the contract have been accelerated. 

  

	 	5.	Servicer shall provide to borrowers (other than borrowers in bankruptcy or borrowers who have been referred to or are going through foreclosure) adequate information on
monthly billing or other account statements to show in clear and conspicuous language: 

  

	 	a.	total amount due; 

  

	 	b.	allocation of payments, including a notation if any payment has been posted to a “suspense or unapplied funds account”; 

  
 A-5

	 	c.	unpaid principal; 

  

	 	d.	fees and charges for the relevant time period; 

  

	 	e.	current escrow balance; and 

  

	 	f.	reasons for any payment changes, including an interest rate or escrow account adjustment, no later than 21 days before the new amount is due (except in the case of
loans as to which interest accrues daily or the rate changes more frequently than once every 30 days); 

Statements as described above are not required to be delivered with respect to any fixed rate residential mortgage loan as to which the
borrower is provided a coupon book. 
  

	 	6.	In the statements described in paragraphs I.A.18 and III.B.1.a, Servicer shall notify borrowers that they may receive, upon written request: 

 

	 	a.	A copy of the borrower’s payment history since the borrower was last less than 60 days past due; 

 

	 	b.	A copy of the borrower’s note; 

  

	 	c.	If Servicer has commenced foreclosure or filed a POC, copies of any assignments of mortgage or deed of trust required to demonstrate the right to foreclose on the
borrower’s note under applicable state law; and 

  

	 	d.	The name of the investor that holds the borrower’s loan. 

  

	 	7.	Servicer shall adopt enhanced billing dispute procedures, including for disputes regarding fees. These procedures will include: 

 

	 	a.	Establishing readily available methods for customers to lodge complaints and pose questions, such as by providing toll-free numbers and accepting disputes by email;

  

	 	b.	Assessing and ensuring adequate and competent staff to answer and respond to consumer disputes promptly; 

 

	 	c.	Establishing a process for dispute escalation; 

  

	 	d.	Tracking the resolution of complaints; and 

  

	 	e.	Providing a toll-free number on monthly billing statements. 

  

	 	8.	Servicer shall take appropriate action to promptly remediate any inaccuracies in borrowers’ account information, including: 

 

	 	a.	Correcting the account information; 

  

	 	b.	Providing cash refunds or account credits; and 

  

	 	c.	Correcting inaccurate reports to consumer credit reporting agencies. 

  
 A-6

	 	9.	Servicer’s systems to record account information shall be periodically independently reviewed for accuracy and completeness by an independent reviewer.

  

	 	10.	As indicated in paragraph I.A.18, Servicer shall send the borrower an itemized plain language account summary setting forth each of the following items, to the extent
applicable: 

  

	 	a.	The total amount needed to reinstate or bring the account current, and the amount of the principal obligation under the mortgage; 

 

	 	b.	The date through which the borrower’s obligation is paid; 

  

	 	c.	The date of the last full payment; 

  

	 	d.	The current interest rate in effect for the loan (if the rate is effective for at least 30 days); 

 

	 	e.	The date on which the interest rate may next reset or adjust (unless the rate changes more frequently than once every 30 days); 

 

	 	f.	The amount of any prepayment fee to be charged, if any; 

  

	 	g.	A description of any late payment fees; 

  

	 	h.	A telephone number or electronic mail address that may be used by the obligor to obtain information regarding the mortgage; and 

 

	 	i.	The names, addresses, telephone numbers, and Internet addresses of one or more counseling agencies or programs approved by HUD
(http://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm). 

  

	 	11.	In active chapter 13 cases, Servicer shall ensure that: 

  

	 	a.	prompt and proper application of payments is made on account of (a) pre-petition arrearage amounts and (b) post- petition payment amounts and posting thereof
as of the successful consummation of the effective confirmed plan; 

  

	 	b.	the debtor is treated as being current so long as the debtor is making payments in accordance with the terms of the then- effective confirmed plan and any later
effective payment change notices; and 

  

	 	c.	 as of the date of dismissal of a debtor’s bankruptcy case, entry of an order granting Servicer relief from the stay, or entry of an order granting
the debtor a discharge, there is a reconciliation of payments received with respect to the 

  
 A-7

	 	
debtor’s obligations during the case and appropriately update the Servicer’s systems of record. In connection with such reconciliation, Servicer shall reflect the waiver of any fee,
expense or charge pursuant to paragraphs III.B.l.c.i or III.B.1.d. 

  

	 	C.	Documentation of Note, Holder Status and Chain of Assignment. 

  

	 	1.	Servicer shall implement processes to ensure that Servicer or the foreclosing entity has a documented enforceable interest in the promissory note and mortgage (or deed
of trust) under applicable state law, or is otherwise a proper party to the foreclosure action. 

  

	 	2.	Servicer shall include a statement in a pleading, affidavit of indebtedness or similar affidavits in court foreclosure proceedings setting forth the basis for asserting
that the foreclosing party has the right to foreclose. 

  

	 	3.	Servicer shall set forth the information establishing the party’s right to foreclose as set forth in I.C.2 in a communication to be sent to the borrower as
indicated in I.A.18. 

  

	 	4.	If the original note is lost or otherwise unavailable, Servicer shall comply with applicable law in an attempt to establish ownership of the note and the right to
enforcement. Servicer shall ensure good faith efforts to obtain or locate a note lost while in the possession of Servicer or Servicer’s agent and shall ensure that Servicer and Servicer’s agents who are expected to have possession of notes
or assignments of mortgage on behalf of Servicer adopt procedures that are designed to provide assurance that the Servicer or Servicer’s agent would locate a note or assignment of mortgage if it is in the possession or control of the Servicer
or Servicer’s agent, as the case may be. In the event that Servicer prepares or causes to be prepared a lost note or lost assignment affidavit with respect to an original note or assignment lost while in Servicer’s control, Servicer shall
use good faith efforts to obtain or locate the note or assignment in accordance with its procedures. In the affidavit, sworn statement or other filing documenting the lost note or assignment, Servicer shall recite that Servicer has made a good faith
effort in accordance with its procedures for locating the lost note or assignment. 

  

	 	5.	Servicer shall not intentionally destroy or dispose of original notes that are still in force. 

 

	 	6.	Servicer shall ensure that mortgage assignments executed by or on behalf of Servicer are executed with appropriate legal authority, accurately reflective of the
completed transaction and properly acknowledged. 

  
 A-8

	 	D.	Bankruptcy Documents. 

  

	 	1.	Proofs of Claim (“POC”). Servicer shall ensure that POCs filed on behalf of Servicer are documented in accordance with the United States Bankruptcy
Code, the Federal Rules of Bankruptcy Procedure, and any applicable local rule or order (“bankruptcy law”). Unless not permitted by statute or rule, Servicer shall ensure that each POC is documented by attaching: 

 

	 	a.	The original or a duplicate of the note, including all indorsements; a copy of any mortgage or deed of trust securing the notes (including, if applicable, evidence of
recordation in the applicable land records); and copies of any assignments of mortgage or deed of trust required to demonstrate the right to foreclose on the borrower’s note under applicable state law (collectively, “Loan Documents”).
If the note has been lost or destroyed, a lost note affidavit shall be submitted. 

  

	 	b.	If, in addition to its principal amount, a claim includes interest, fees, expenses, or other charges incurred before the petition was filed, an itemized statement of
the interest, fees, expenses, or charges shall be filed with the proof of claim (including any expenses or charges based on an escrow analysis as of the date of filing) at least in the detail specified in the current draft of Official Form B 10
(effective December 2011) (“Official Form B 10”) Attachment A. 

  

	 	c.	A statement of the amount necessary to cure any default as of the date of the petition shall be filed with the proof of claim. 

 

	 	d.	If a security interest is claimed in property that is the debtor’s principal residence, the attachment prescribed by the appropriate Official Form shall be filed
with the proof of claim. 

  

	 	e.	Servicer shall include a statement in a POC setting forth the basis for asserting that the applicable party has the right to foreclose. 

 

	 	f.	The POC shall be signed (either by hand or by appropriate electronic signature) by the responsible person under penalty of perjury after reasonable investigation,
stating that the information set forth in the POC is true and correct to the best of such responsible person’s knowledge, information, and reasonable belief, and clearly identify the responsible person’s employer and position or title with
the employer. 

  
 A-9

	 	2.	Motions for Relief from Stay (“MRS”). Unless not permitted by bankruptcy law, Servicer shall ensure that each MRS in a chapter 13 proceeding is
documented by attaching: 

  

	 	a.	To the extent not previously submitted with a POC, a copy of the Loan Documents; if such documents were previously submitted with a POC, a statement to that effect. If
the promissory note has been lost or destroyed, a lost note affidavit shall be submitted; 

  

	 	b.	To the extent not previously submitted with a POC, Servicer shall include a statement in an MRS setting forth the basis for asserting that the applicable party has the
right to foreclose. 

  

	 	c.	An affidavit, sworn statement or Declaration made by Servicer or based on information provided by Servicer (“MRS affidavit” (which term includes, without
limitation, any facts provided by Servicer that are included in any attachment and submitted to establish the truth of such facts) setting forth: 

  

	 	i.	whether there has been a default in paying pre- petition arrearage or post-petition amounts (an “MRS delinquency”); 

 

	 	ii.	if there has been such a default, (a) the unpaid principal balance, (b) a description of any default with respect to the pre-petition arrearage, (c) a
description of any default with respect to the post- petition amount (including, if applicable, any escrow shortage), (d) the amount of the pre-petition arrearage (if applicable), (e) the post-petition payment amount , (f) for the
period since the date of the first post-petition or pre-petition default that is continuing and has not been cured, the date and amount of each payment made (including escrow payments) and the application of each such payment, and (g) the
amount, date and description of each fee or charge applied to such pre-petition amount or post-petition amount since the later of the date of the petition or the preceding statement pursuant to paragraph III.B.1.a; and 

 

	 	iii.	all amounts claimed, including a statement of the amount necessary to cure any default on or about the date of the MRS. 

  
 A-10

	 	d.	All other attachments prescribed by statute, rule, or law. 

  

	 	e.	Servicer shall ensure that any MRS discloses the terms of any trial period or permanent loan modification plan pending at the time of filing of a MRS or whether the
debtor is being evaluated for a loss mitigation option. 

  

	 	E.	Quality Assurance Systems Review. 

  

	 	1.	Servicer shall conduct regular reviews, not less than quarterly, of a statistically valid sample of affidavits, sworn statements, Declarations filed by or on behalf of
Servicer in judicial foreclosures or bankruptcy proceedings and notices of default, notices of sale and similar notices submitted in non-judicial foreclosures to ensure that the documents are accurate and comply with prevailing law and this
Agreement. 

  

	 	a.	The reviews shall also verify the accuracy of the statements in affidavits, sworn statements, Declarations and documents used to foreclose in non-judicial foreclosures,
the account summary described in paragraph I.B.10, the ownership statement described in paragraph I.C.2, and the loss mitigation statement described in paragraph IV.B.13 by reviewing the underlying information. Servicer shall take appropriate
remedial steps if deficiencies are identified, including appropriate remediation in individual cases. 

  

	 	b.	The reviews shall also verify the accuracy of the statements in affidavits, sworn statements and Declarations submitted in bankruptcy proceedings. Servicer shall take
appropriate remedial steps if deficiencies are identified, including appropriate remediation in individual cases. 

  

	 	2.	The quality assurance steps set forth above shall be conducted by Servicer employees who are separate and independent of employees who prepare foreclosure or bankruptcy
affidavits, sworn statements, or other foreclosure or bankruptcy documents. 

  

	 	3.	Servicer shall conduct regular pre-filing reviews of a statistically valid sample of POCs to ensure that the POCs are accurate and comply with prevailing law and this
Agreement. The reviews shall also verify the accuracy of the statements in POCs. Servicer shall take appropriate remedial steps if deficiencies are identified, including appropriate remediation in individual cases. The pre-filing review shall be
conducted by Servicer employees who are separate and independent of the persons who prepared the applicable POCs. 

  
 A-11

	 	4.	Servicer shall regularly review and assess the adequacy of its internal controls and procedures with respect to its obligations under this Agreement, and implement
appropriate procedures to address deficiencies. 

  

	II.	THIRD-PARTY PROVIDER OVERSIGHT. 

 

	 	A.	Oversight Duties Applicable to All Third-Party Providers. 

 Servicer shall adopt policies and processes to oversee and manage foreclosure firms, law firms, foreclosure trustees, subservicers and other agents, independent contractors, entities and third parties
(including subsidiaries and affiliates) retained by or on behalf of Servicer that provide foreclosure, bankruptcy or mortgage servicing activities (including loss mitigation) (collectively, such activities are “Servicing Activities” and
such providers are “Third-Party Providers”), including: 
  

	 	1.	Servicer shall perform appropriate due diligence of Third-Party Providers’ qualifications, expertise, capacity, reputation, complaints, information security,
document custody practices, business continuity, and financial viability. 

  

	 	2.	Servicer shall amend agreements, engagement letters, or oversight policies, or enter into new agreements or engagement letters, with Third-Party Providers to require
them to comply with Servicer’s applicable policies and procedures (which will incorporate any applicable aspects of this Agreement) and applicable state and federal laws and rules. 

 

	 	3.	Servicer shall ensure that agreements, contracts or oversight policies provide for adequate oversight, including measures to enforce Third-Party Provider contractual
obligations, and to ensure timely action with respect to Third-Party Provider performance failures. 

  

	 	4.	Servicer shall ensure that foreclosure and bankruptcy counsel and foreclosure trustees have appropriate access to information from Servicer’s books and records
necessary to perform their duties in preparing pleadings and other documents submitted in foreclosure and bankruptcy proceedings. 

  

	 	5.	Servicer shall ensure that all information provided by or on behalf of Servicer to Third-Party Providers in connection with providing Servicing Activities is accurate
and complete. 

  

	 	6.	Servicer shall conduct periodic reviews of Third-Party Providers. These reviews shall include: 

 

	 	a.	A review of a sample of the foreclosure and bankruptcy documents prepared by the Third-Party Provider, to provide for compliance with applicable state and federal law
and this Agreement in connection with the preparation of the documents, and the accuracy of the facts contained therein; 

  
 A-12

	 	b.	A review of the fees and costs assessed by the Third-Party Provider to provide that only fees and costs that are lawful, reasonable and actually incurred are charged to
borrowers and that no portion of any fees or charges incurred by any Third-Party Provider for technology usage, connectivity, or electronic invoice submission is charged as a cost to the borrower; 

 

	 	c.	A review of the Third-Party Provider’s processes to provide for compliance with the Servicer’s policies and procedures concerning Servicing Activities;

  

	 	d.	A review of the security of original loan documents maintained by the Third-Party Provider; 

 

	 	e.	A requirement that the Third-Party Provider disclose to the Servicer any imposition of sanctions or professional disciplinary action taken against them for misconduct
related to performance of Servicing Activities; and 

  

	 	f.	An assessment of whether bankruptcy attorneys comply with the best practice of determining whether a borrower has made a payment curing any MRS delinquency within two
business days of the scheduled hearing date of the related MRS. 

 The quality assurance steps set forth above
shall be conducted by Servicer employees who are separate and independent of employees who prepare foreclosure or bankruptcy affidavits, sworn documents, Declarations or other foreclosure or bankruptcy documents. 

 

	 	7.	Servicer shall take appropriate remedial steps if problems are identified through this review or otherwise, including, when appropriate, terminating its relationship
with the Third-Party Provider. 

  

	 	8.	Servicer shall adopt processes for reviewing and appropriately addressing customer complaints it receives about Third-Party Provider services. 

 

	 	9.	Servicer shall regularly review and assess the adequacy of its internal controls and procedures with respect to its obligations under this Section, and take appropriate
remedial steps if deficiencies are identified, including appropriate remediation in individual cases. 

  
 A-13

	 	B.	Additional Oversight of Activities by Third-Party Providers. 

  

	 	1.	Servicer shall require a certification process for law firms (and recertification of existing law firm providers) that provide residential mortgage foreclosure and
bankruptcy services for Servicer, on a periodic basis, as qualified to serve as a Third-Party Provider to Servicer, including that attorneys have the experience and competence necessary to perform the services requested. 

 

	 	2.	Servicer shall ensure that attorneys are licensed to practice in the relevant jurisdiction, have the experience and competence necessary to perform the services
requested, and that their services comply with applicable rules, regulations and applicable law (including state law prohibitions on fee splitting). 

  

	 	3.	Servicer shall ensure that foreclosure and bankruptcy counsel and foreclosure trustees have an appropriate Servicer contact to assist in legal proceedings and to
facilitate loss mitigation questions on behalf of the borrower. 

  

	 	4.	Servicer shall adopt policies requiring Third-Party Providers to maintain records that identify all notarizations of Servicer documents executed by each notary employed
by the Third-Party Provider. 

  

	III.	BANKRUPTCY. 

  

	 	A.	General. 

  

	 	1.	The provisions, conditions and obligations imposed herein are intended to be interpreted in accordance with applicable federal, state and local laws, rules and
regulations. Nothing herein shall require a Servicer to do anything inconsistent with applicable state or federal law, including the applicable bankruptcy law or a court order in a bankruptcy case. 

 

	 	2.	Servicer shall ensure that employees who are regularly engaged in servicing mortgage loans as to which the borrower or mortgagor is in bankruptcy receive training
specifically addressing bankruptcy issues. 

  

	 	B.	Chapter 13 Cases. 

  

	 	1.	In any chapter 13 case, Servicer shall ensure that: 

  

	 	a.	 So long as the debtor is in a chapter 13 case, within 180 days after the date on which the fees, expenses, or charges are incurred, file and serve on
the debtor, debtor’s counsel, and the trustee a notice in a form consistent with Official Form B10 (Supplement 2) itemizing fees, expenses, or charges (1) that were incurred in connection with the claim

  
 A-14

	 	
after the bankruptcy case was filed, (2) that the holder asserts are recoverable against the debtor or against the debtor’s principal residence, and (3) that the holder intends to
collect from the debtor. 

  

	 	b.	Servicer replies within time periods established under bankruptcy law to any notice that the debtor has completed all payments under the plan or otherwise paid in full
the amount required to cure any pre-petition default. 

  

	 	c.	If the Servicer fails to provide information as required by paragraph III.B.1.a with respect to a fee, expense or charge within 180 days of the incurrence of such fee,
expense, or charge, then, 

  

	 	i.	Except for independent charges (“Independent charge”) paid by the Servicer that is either (A) specifically authorized by the borrower or
(B) consists of amounts advanced by Servicer in respect of taxes, homeowners association fees, liens or insurance, such fee, expense or charge shall be deemed waived and may not be collected from the borrower. 

 

	 	ii.	In the case of an Independent charge, the court may, after notice and hearing, take either or both of the following actions: 

 

	 	(a)	preclude the holder from presenting the omitted information, in any form, as evidence in any contested matter or adversary proceeding in the case, unless the court
determines that the failure was substantially justified or is harmless; or 

  

	 	(b)	award other appropriate relief, including reasonable expenses and attorney’s fees caused by the failure. 

 

	 	d.	If the Servicer fails to provide information as required by paragraphs III.B. 1.a or III.B.1.b and bankruptcy law with respect to a fee, expense or charge (other than
an Independent Charge) incurred more than 45 days before the date of the reply referred to in paragraph III.B.1.b, then such fee, expense or charge shall be deemed waived and may not be collected from the borrower. 

 

	 	e.	 Servicer shall file and serve on the debtor, debtor’s counsel, and the trustee a notice in a form consistent with the current draft of Official
Form B10 (Supplement 1) (effective 

  
 A-15

	 	
December 2011) of any change in the payment amount, including any change that results from an interest rate or escrow account adjustment, no later than 21 days before a payment in the new amount
is due. Servicer shall waive and not collect any late charge or other fees imposed solely as a result of the failure of the borrower timely to make a payment attributable to the failure of Servicer to give such notice timely.

  

	IV.	LOSS MITIGATION. 

 These requirements are intended to apply to both government-sponsored and proprietary loss mitigation programs and shall apply to subservicers performing loss mitigation services on Servicer’s
behalf. 
  

	 	A.	Loss Mitigation Requirements. 

  

	 	1.	Servicer shall be required to notify potentially eligible borrowers of currently available loss mitigation options prior to foreclosure referral. Upon the timely
receipt of a complete loan modification application, Servicer shall evaluate borrowers for all available loan modification options for which they are eligible prior to referring a borrower to foreclosure and shall facilitate the submission and
review of loss mitigation applications. The foregoing notwithstanding, Servicer shall have no obligation to solicit borrowers who are in bankruptcy. 

  

	 	2.	Servicer shall offer and facilitate loan modifications for borrowers rather than initiate foreclosure when such loan modifications for which they are eligible are net
present value (NPV) positive and meet other investor, guarantor, insurer and program requirements. 

  

	 	3.	Servicer shall allow borrowers enrolled in a trial period plan under prior HAMP guidelines (where borrowers were not pre-qualified) and who made all required trial
period payments, but were later denied a permanent modification, the opportunity to reapply for a HAMP or proprietary loan modification using current financial information. 

 

	 	4.	Servicer shall promptly send a final modification agreement to borrowers who have enrolled in a trial period plan under current HAMP guidelines (or fully underwritten
proprietary modification programs with a trial payment period) and who have made the required number of timely trial period payments, where the modification is underwritten prior to the trial period and has received any necessary investor, guarantor
or insurer approvals. The borrower shall then be converted by Servicer to a permanent modification upon execution of the final modification documents, consistent with applicable program guidelines, absent evidence of fraud. 

  
 A-16

	 	B.	Dual Track Restricted. 

  

	 	1.	If a borrower has not already been referred to foreclosure, Servicer shall not refer an eligible borrower’s account to foreclosure while the borrower’s
complete application for any loan modification program is pending if Servicer received (a) a complete loan modification application no later than day 120 of delinquency, or (b) a substantially complete loan modification application
(missing only any required documentation of hardship) no later than day 120 of delinquency and Servicer receives any required hardship documentation no later than day 130 of delinquency. Servicer shall not make a referral to foreclosure of an
eligible borrower who so provided an application until: 

  

	 	a.	Servicer determines (after the automatic review in paragraph IV.G.1) that the borrower is not eligible for a loan modification, or 

 

	 	b.	If borrower does not accept an offered foreclosure prevention alternative within 14 days of the evaluation notice, the earlier of (i) such 14 days, and
(ii) borrower’s decline of the foreclosure prevention offer. 

  

	 	2.	If borrower accepts the loan modification resulting from Servicer’s evaluation of the complete loan modification application referred to in paragraph IV.B.1
(verbally, in writing (including e-mail responses) or by submitting the first trial modification payment) within 14 days of Servicer’s offer of a loan modification, then the Servicer shall delay referral to foreclosure until (a) if the
Servicer fails timely to receive the first trial period payment, the last day for timely receiving the first trial period payment, and (b) if the Servicer timely receives the first trial period payment, after the borrower breaches the trial
plan. 

  

	 	3.	If the loan modification requested by a borrower as described in paragraph IV.B.1 is denied, except when otherwise required by federal or state law or investor
directives, if borrower is entitled to an appeal under paragraph IV.G.3, Servicer will not proceed to a foreclosure sale until the later of (if applicable): 

 

	 	a.	expiration of the 30-day appeal period; and 

  

	 	b.	 if the borrower appeals the denial, until the later of (if applicable) (i) if Servicer denies borrower’s appeal, 15 days after the letter
denying the appeal, (ii) if the Servicer sends borrower a letter granting his or her appeal and offering a loan modification, 14 days after the date of such offer, (iii)

  
 A-17

	 	
if the borrower timely accepts the loan modification offer (verbally, in writing (including e-mail responses), or by making the first trial period payment), after the Servicer fails timely to
receive the first trial period payment, and (iv) if the Servicer timely receives the first trial period payment, after the borrower breaches the trial plan. 

 

	 	4.	If, after an eligible borrower has been referred to foreclosure, the Servicer receives a complete application from the borrower within 30 days after the Post Referral
to Foreclosure Solicitation Letter, then while such loan modification application is pending, Servicer shall not move for foreclosure judgment or order of sale (or, if a motion has already been filed, shall take reasonable steps to avoid a ruling on
such motion), or seek a foreclosure sale. If Servicer offers the borrower a loan modification, Servicer shall not move for judgment or order of sale, (or, if a motion has already been filed, shall take reasonable steps to avoid a ruling on such
motion), or seek a foreclosure sale until the earlier of (a) 14 days after the date of the related offer of a loan modification, and (b) the date the borrower declines the loan modification offer. If the borrower accepts the loan
modification offer (verbally, in writing (including e-mail responses) or by submitting the first trial modification payment) within 14 days after the date of the related offer of loan modification, Servicer shall continue this delay until the later
of (if applicable) (A) the failure by the Servicer timely to receive the first trial period payment, and (B) if the Servicer timely receives the first trial period payment, after the borrower breaches the trial plan.

  

	 	5.	If the loan modification requested by a borrower described in paragraph IV.B.4 is denied, then, except when otherwise required by federal or state law or investor
directives, if borrower is entitled to an appeal under paragraph IV.G.3, Servicer will not proceed to a foreclosure sale until the later of (if applicable): 

 

	 	a.	expiration of the 30-day appeal period; and 

  

	 	b.	if the borrower appeals the denial, until the later of (if applicable) (i) if Servicer denies borrower’s appeal, 15 days after the letter denying the appeal,
(ii) if the Servicer sends borrower a letter granting his or her appeal and offering a loan modification, 14 days after the date of such offer, (iii) if the borrower timely accepts the loan modification offer (verbally, in writing
(including e-mail responses), or by making the first trial period payment), after the failure of the Servicer timely to receive the first trial period payment, and (iv) if the Servicer timely receives the first trial period payment, after the
borrower breaches the trial plan. 

  
 A-18

	 	6.	If, after an eligible borrower has been referred to foreclosure, Servicer receives a complete loan modification application more than 30 days after the Post Referral to
Foreclosure Solicitation Letter, but more than 37 days before a foreclosure sale is scheduled, then while such loan modification application is pending, Servicer shall not proceed with the foreclosure sale. If Servicer offers a loan modification,
then Servicer shall delay the foreclosure sale until the earlier of (i) 14 days after the date of the related offer of loan modification, and (ii) the date the borrower declines the loan modification offer. If the borrower accepts the loan
modification offer (verbally, in writing (including e-mail responses) or by submitting the first trial modification payment) within 14 days, Servicer shall delay the foreclosure sale until the later of (if applicable) (A) the failure by the
Servicer timely to receive the first trial period payment, and (B) if the Servicer timely receives the first trial period payment, after the borrower breaches the trial plan. 

 

	 	7.	If the loan modification requested by a borrower described in paragraph IV.B.6 is denied and it is reasonable to believe that more than 90 days remains until a
scheduled foreclosure date or the first date on which a sale could reasonably be expected to be scheduled and occur, then, except when otherwise required by federal or state law or investor directives, if borrower is entitled to an appeal under
paragraph IV.G.3.a, Servicer will not proceed to a foreclosure sale until the later of (if applicable): 

  

	 	a.	expiration of the 30-day appeal period; and 

  

	 	b.	if the borrower appeals the denial, until the later of (if applicable) (i) if Servicer denies borrower’s appeal, 15 days after the letter denying the appeal,
(ii) if the Servicer sends borrower a letter granting his or her appeal and offering a loan modification, 14 days after the date of such offer, (iii) if the borrower timely accepts the loan modification offer (verbally, in writing
(including e-mail responses), or by making the first trial period payment), after the Servicer fails timely to receive the first trial period payment, and (iv) if the Servicer timely receives the first trial period payment, after the borrower
breaches the trial plan. 

  

	 	8.	 If, after an eligible borrower has been referred to foreclosure, Servicer receives a complete loan modification application more than 30 days after the
Post Referral to Foreclosure Solicitation Letter, but within 37 to 15 days before a foreclosure sale is scheduled, then Servicer shall conduct an expedited review of the 

  
 A-19

	 	
borrower and, if the borrower is extended a loan modification offer, Servicer shall postpone any foreclosure sale until the earlier of (a) 14 days after the date of the related evaluation
notice, and (b) the date the borrower declines the loan modification offer. If the borrower timely accepts the loan modification offer (either in writing or by submitting the first trial modification payment), Servicer shall delay the
foreclosure sale until the later of (if applicable) (A) the failure by the Servicer timely to receive the first trial period payment, and (B) if the Servicer timely receives the first trial period payment, after the borrower breaches the
trial plan. 

  

	 	9.	If, after an eligible borrower has been referred to foreclosure, the Servicer receives a complete loan modification application more than 30 days after the Post
Referral to Foreclosure Solicitation Letter and less than 15 days before a scheduled foreclosure sale, Servicer must notify the borrower before the foreclosure sale date as to Servicer’s determination (if its review was completed) or inability
to complete its review of the loan modification application. If Servicer makes a loan modification offer to the borrower, then Servicer shall postpone any sale until the earlier of (a) 14 days after the date of the related evaluation notice,
and (b) the date the borrower declines the loan modification offer. If the borrower timely accepts a loan modification offer (either in writing or by submitting the first trial modification payment), Servicer shall delay the foreclosure sale
until the later of (if applicable) (A) the failure by the Servicer timely to receive the first trial period payment, and (B) if the Servicer timely receives the first trial period payment, after the borrower breaches the trial plan.

  

	 	10.	For purposes of this section IV.B, Servicer shall not be responsible for failing to obtain a delay in a ruling on a judgment or failing to delay a foreclosure sale if
Servicer made a request for such delay, pursuant to any state or local law, court rule or customary practice, and such request was not approved. 

  

	 	11.	Servicer shall not move to judgment or order of sale or proceed with a foreclosure sale under any of the following circumstances: 

 

	 	a.	The borrower is in compliance with the terms of a trial loan modification, forbearance, or repayment plan; or 

 

	 	b.	A short sale or deed-in-lieu of foreclosure has been approved by all parties (including, for example, first lien investor, junior lien holder and mortgage insurer, as
applicable), and proof of funds or financing has been provided to Servicer. 

  
 A-20

	 	12.	If a foreclosure or trustee’s sale is continued (rather than cancelled) to provide time to evaluate loss mitigation options, Servicer shall promptly notify
borrower in writing of the new date of sale (without delaying any related foreclosure sale). 

  

	 	13.	As indicated in paragraph I.A.18, Servicer shall send a statement to the borrower outlining loss mitigation efforts undertaken with respect to the borrower prior to
foreclosure referral. If no loss mitigation efforts were offered or undertaken, Servicer shall state whether it contacted or attempted to contact the borrower and, if applicable, why the borrower was ineligible for a loan modification or other loss
mitigation options. 

  

	 	14.	Servicer shall ensure timely and accurate communication of or access to relevant loss mitigation status and changes in status to its foreclosure attorneys, bankruptcy
attorneys and foreclosure trustees and, where applicable, to court-mandated mediators. 

  

	 	C.	Single Point of Contact. 

  

	 	1.	Servicer shall establish an easily accessible and reliable single point of contact (“SPOC”) for each potentially-eligible first lien mortgage borrower so that
the borrower has access to an employee of Servicer to obtain information throughout the loss mitigation, loan modification and foreclosure processes. 

  

	 	2.	Servicer shall initially identify the SPOC to the borrower promptly after a potentially-eligible borrower requests loss mitigation assistance. Servicer shall provide
one or more direct means of communication with the SPOC on loss mitigation-related correspondence with the borrower. Servicer shall promptly provide updated contact information to the borrower if the designated SPOC is reassigned, no longer employed
by Servicer, or otherwise not able to act as the primary point of contact. 

  

	 	a.	Servicer shall ensure that debtors in bankruptcy are assigned to a SPOC specially trained in bankruptcy issues. 

 

	 	3.	The SPOC shall have primary responsibility for: 

  

	 	a.	Communicating the options available to the borrower, the actions the borrower must take to be considered for these options and the status of Servicer’s evaluation
of the borrower for these options; 

  

	 	b.	Coordinating receipt of all documents associated with loan modification or loss mitigation activities; 

 

	 	c.	Being knowledgeable about the borrower’s situation and current status in the delinquency/imminent default resolution process; and 

  
 A-21

	 	d.	Ensuring that a borrower who is not eligible for MHA programs is considered for proprietary or other investor loss mitigation options. 

 

	 	4.	The SPOC shall, at a minimum, provide the following services to borrowers: 

 

	 	a.	Contact borrower and introduce himself/herself as the borrower’s SPOC; 

 

	 	b.	Explain programs for which the borrower is eligible; 

  

	 	c.	Explain the requirements of the programs for which the borrower is eligible; 

 

	 	d.	Explain program documentation requirements; 

  

	 	e.	Provide basic information about the status of borrower’s account, including pending loan modification applications, other loss mitigation alternatives, and
foreclosure activity; 

  

	 	f.	Notify borrower of missing documents and provide an address or electronic means for submission of documents by borrower in order to complete the loan modification
application; 

  

	 	g.	Communicate Servicer’s decision regarding loan modification applications and other loss mitigation alternatives to borrower in writing; 

 

	 	h.	Assist the borrower in pursuing alternative non-foreclosure options upon denial of a loan modification; 

 

	 	i.	If a loan modification is approved, call borrower to explain the program; 

 

	 	j.	Provide information regarding credit counseling where necessary; 

  

	 	k.	Help to clear for borrower any internal processing requirements; and 

  

	 	l.	Have access to individuals with the ability to stop foreclosure proceedings when necessary to comply with the MHA Program or this Agreement. 

 

	 	5.	The SPOC shall remain assigned to borrower’s account and available to borrower until such time as Servicer determines in good faith that all loss mitigation
options have been exhausted, borrower’s account becomes current or, in the case of a borrower in bankruptcy, the borrower has exhausted all loss mitigation options for which the borrower is potentially eligible and has applied.

  
 A-22

	 	6.	Servicer shall ensure that a SPOC can refer and transfer a borrower to an appropriate supervisor upon request of the borrower. 

 

	 	7.	Servicer shall ensure that relevant records relating to borrower’s account are promptly available to the borrower’s SPOC, so that the SPOC can timely,
adequately and accurately inform the borrower of the current status of loss mitigation, loan modification, and foreclosure activities. 

  

	 	8.	Servicer shall designate one or more management level employees to be the primary contact for the Attorneys General, state financial regulators, the Executive Office of
U.S. Trustee, each regional office of the U.S. Trustee, and federal regulators for communication regarding complaints and inquiries from individual borrowers who are in default and/or have applied for loan modifications. Servicer shall provide a
written acknowledgment to all such inquiries within 10 business days. Servicer shall provide a substantive written response to all such inquiries within 30 days. Servicer shall provide relevant loan information to borrower and to Attorneys General,
state financial regulators, federal regulators, the Executive Office of the U.S. Trustee, and each U.S. Trustee upon written request and if properly authorized. A written complaint filed by a borrower and forwarded by a state attorney general or
financial regulatory agency to Servicer shall be deemed to have proper authorization. 

  

	 	9.	Servicer shall establish and make available to Chapter 13 trustees a toll-free number staffed by persons trained in bankruptcy to respond to inquiries from Chapter 13
trustees. 

  

	 	D.	Loss Mitigation Communications with Borrowers. 

  

	 	1.	 Servicer shall commence outreach efforts to communicate loss mitigation options for first lien mortgage loans to all potentially eligible delinquent
borrowers (other than those in bankruptcy) beginning on timelines that are in accordance with HAMP borrower solicitation guidelines set forth in the MHA Handbook version 3.2, Chapter II, Section 2.2, regardless of whether the borrower is
eligible for a HAMP modification. Servicer shall provide borrowers with notices that include contact information for national or state foreclosure assistance hotlines and state housing counseling resources, as appropriate. The use by Servicer of
nothing more than prerecorded automatic messages in loss mitigation communications with borrowers shall not be sufficient in those instances in which it fails to result in contact between the borrower and one of Servicer’s loss mitigation
specialists. Servicer shall conduct affirmative outreach efforts to inform delinquent second lien borrowers (other than those in bankruptcy) 

  
 A-23

	 	
about the availability of payment reduction options. The foregoing notwithstanding, Servicer shall have no obligation to solicit borrowers who are in bankruptcy. 

 

	 	2.	Servicer shall disclose and provide accurate information to borrowers relating to the qualification process and eligibility factors for loss mitigation programs.

  

	 	3.	Servicer shall communicate, at the written request of the borrower, with the borrower’s authorized representatives, including housing counselors. Servicer shall
communicate with representatives from state attorneys general and financial regulatory agencies acting upon a written complaint filed by the borrower and forwarded by the state attorney general or financial regulatory agency to Servicer. When
responding to the borrower regarding such complaint, Servicer shall include the applicable state attorney general on all correspondence with the borrower regarding such complaint. 

 

	 	4.	Servicer shall cease all collection efforts while the borrower (i) is making timely payments under a trial loan modification or (ii) has submitted a complete
loan modification application, and a modification decision is pending. Notwithstanding the above, Servicer reserves the right to contact a borrower to gather required loss mitigation documentation or to assist a borrower with performance under a
trial loan modification plan. 

  

	 	5.	Servicer shall consider partnering with third parties, including national chain retailers, and shall consider the use of select bank branches affiliated with Servicer,
to set up programs to allow borrowers to copy, fax, scan, transmit by overnight delivery, or mail or email documents to Servicer free of charge. 

  

	 	6.	Within five business days after referral to foreclosure, the Servicer (including any attorney (or trustee) conducting foreclosure proceedings at the direction of the
Servicer) shall send a written communication (“Post Referral to Foreclosure Solicitation Letter”) to the borrower that includes clear language that: 

 

	 	a.	The Servicer may have sent to the borrower one or more borrower solicitation communications; 

 

	 	b.	The borrower can still be evaluated for alternatives to foreclosure even if he or she had previously shown no interest; 

 

	 	c.	The borrower should contact the Servicer to obtain a loss mitigation application package; 

 

	 	d.	The borrower must submit a loan modification application to the Servicer to request consideration for available foreclosure prevention alternatives;

  
 A-24

	 	e.	Provides the Servicer’s contact information for submitting a complete loan modification application, including the Servicer’s toll-free number; and

  

	 	f.	Unless the form of letter is otherwise specified by investor directive or state law or the borrower is not eligible for an appeal under paragraph IV.G.3.a, states that
if the borrower is contemplating or has pending an appeal of an earlier denial of a loan modification application, that he or she may submit a loan modification application in lieu of his or her appeal within 30 days after the Post Referral to
Foreclosure Solicitation Letter. 

  

	 	E.	Development of Loan Portals. 

  

	 	1.	Servicer shall develop or contract with a third-party vendor to develop an online portal linked to Servicer’s primary servicing system where borrowers can check,
at no cost, the status of their first lien loan modifications. 

  

	 	2.	Servicer shall design portals that may, among other things: 

  

	 	a.	Enable borrowers to submit documents electronically; 

  

	 	b.	Provide an electronic receipt for any documents submitted; 

  

	 	c.	Provide information and eligibility factors for proprietary loan modification and other loss mitigation programs; and 

 

	 	d.	Permit Servicer to communicate with borrowers to satisfy any written communications required to be provided by Servicer, if borrowers submit documents electronically.

  

	 	3.	Servicer shall participate in the development and implementation of a neutral, nationwide loan portal system linked to Servicer’s primary servicing system, such as
Hope LoanPort to enhance communications with housing counselors, including using the technology used for the Borrower Portal, and containing similar features to the Borrower Portal. 

 

	 	4.	Servicer shall update the status of each pending loan modification on these portals at least every 10 business days and ensure that each portal is updated on such a
schedule as to maintain consistency. 

  

	 	F.	Loan Modification Timelines. 

  

	 	1.	 Servicer shall provide written acknowledgement of the receipt of documentation submitted by the borrower in connection with a first lien loan
modification application within 3 business days. In 

  
 A-25

	 	
its initial acknowledgment, Servicer shall briefly describe the loan modification process and identify deadlines and expiration dates for submitted documents. 

 

	 	2.	Servicer shall notify borrower of any known deficiency in borrower’s initial submission of information, no later than 5 business days after receipt, including any
missing information or documentation required for the loan modification to be considered complete. 

  

	 	3.	Subject to section IV.B, Servicer shall afford borrower 30 days from the date of Servicer’s notification of any missing information or documentation to supplement
borrower’s submission of information prior to making a determination on whether or not to grant an initial loan modification. 

  

	 	4.	Servicer shall review the complete first lien loan modification application submitted by borrower and shall determine the disposition of borrower’s trial or
preliminary loan modification request no later than 30 days after receipt of the complete loan modification application, absent compelling circumstances beyond Servicer’s control. 

 

	 	5.	Servicer shall implement processes to ensure that second lien loan modification requests are evaluated on a timely basis. When a borrower qualifies for a second lien
loan modification after a first lien loan modification in accordance with Section 2.c.i of the General Framework for Consumer Relief Provisions, the Servicer of the second lien loan shall (absent compelling circumstances beyond Servicer’s
control) send loan modification documents to borrower no later than 45 days after the Servicer receives official notification of the successful completion of the related first lien loan modification and the essential terms. 

 

	 	6.	For all proprietary first lien loan modification programs, Servicer shall allow properly submitted borrower financials to be used for 90 days from the date the
documents are received, unless Servicer learns that there has been a material change in circumstances or unless investor requirements mandate a shorter time frame. 

 

	 	7.	Servicer shall notify borrowers of the final denial of any first lien loan modification request within 10 business days of the denial decision. The notification shall
be in the form of the non-approval notice required in paragraph IV.G.1 below. 

  

	 	G.	Independent Evaluation of First Lien Loan Modification Denials. 

  

	 	1.	 Except when evaluated as provided in paragraphs IV.B.8 or IV.B.9, Servicer’s initial denial of an eligible borrower’s request for first lien
loan modification following the submission of a 

  
 A-26

	 	
complete loan modification application shall be subject to an independent evaluation. Such evaluation shall be performed by an independent entity or a different employee who has not been involved
with the particular loan modification. 

  

	 	2.	Denial Notice. 

  

	 	a.	When a first lien loan modification is denied after independent review, Servicer shall send a written non- approval notice to the borrower identifying the reasons for
denial and the factual information considered. The notice shall inform the borrower that he or she has 30 days from the date of the denial letter declination to provide evidence that the eligibility determination was in error.

  

	 	b.	If the first lien modification is denied because disallowed by investor, Servicer shall disclose in the written non- approval notice the name of the investor and
summarize the reasons for investor denial. 

  

	 	c.	For those cases where a first lien loan modification denial is the result of an NPV calculation, Servicer shall provide in the written non-approval notice the monthly
gross income and property value used in the calculation. 

  

	 	3.	Appeal Process. 

  

	 	a.	After the automatic review in paragraph IV.G.1 has been completed and Servicer has issued the written non-approval notice, in the circumstances described in the first
sentences of paragraphs IV.B.3, IV.B.5 or IV.B.7,except when otherwise required by federal or state law or investor directives, borrowers shall have 30 days to request an appeal and obtain an independent review of the first lien loan modification
denial in accordance with the terms of this Agreement. Servicer shall ensure that the borrower has 30 days from the date of the written non-approval notice to provide information as to why Servicer’s determination of eligibility for a loan
modification was in error, unless the reason for non-approval is (1) ineligible mortgage, (2) ineligible property, (3) offer not accepted by borrower or request withdrawn, or (4) the loan was previously modified.

  

	 	b.	 For those cases in which the first lien loan modification denial is the result of an NPV calculation, if a borrower disagrees with the property value
used by Servicer in the NPV test, the borrower can request that a full appraisal be conducted of the property by an independent licensed appraiser (at borrower expense) consistent with HAMP

  
 A-27

	 	
directive 10-15. Servicer shall comply with the process set forth in HAMP directive 10-15, including using such value in the NPV calculation. 

 

	 	c.	Servicer shall review the information submitted by borrower and use its best efforts to communicate the disposition of borrower’s appeal to borrower no later than
30 days after receipt of the information. 

  

	 	d.	If Servicer denies borrower’s appeal, Servicer’s appeal denial letter shall include a description of other available loss mitigation, including short sales
and deeds in lieu of foreclosure. 

  

	 	H.	General Loss Mitigation Requirements. 

  

	 	1.	Servicer shall maintain adequate staffing and systems for tracking borrower documents and information that are relevant to foreclosure, loss mitigation, and other
Servicer operations. Servicer shall make periodic assessments to ensure that its staffing and systems are adequate. 

  

	 	2.	Servicer shall maintain adequate staffing and caseload limits for SPOCs and employees responsible for handling foreclosure, loss mitigation and related communications
with borrowers and housing counselors. Servicer shall make periodic assessments to ensure that its staffing and systems are adequate. 

  

	 	3.	Servicer shall establish reasonable minimum experience, educational and training requirements for loss mitigation staff. 

 

	 	4.	Servicer shall document electronically key actions taken on a foreclosure, loan modification, bankruptcy, or other servicing file, including communications with the
borrower. 

  

	 	5.	Servicer shall not adopt compensation arrangements for its employees that encourage foreclosure over loss mitigation alternatives. 

 

	 	6.	Servicer shall not make inaccurate payment delinquency reports to credit reporting agencies when the borrower is making timely reduced payments pursuant to a trial or
other loan modification agreement. Servicer shall provide the borrower, prior to entering into a trial loan modification, with clear and conspicuous written information that adverse credit reporting consequences may result from the borrower making
reduced payments during the trial period. 

  

	 	7.	 Where Servicer grants a loan modification, Servicer shall provide borrower with a copy of the fully executed loan modification agreement within 45 days
of receipt of the executed copy from the 

  
 A-28

	 	
borrower. If the modification is not in writing, Servicer shall provide the borrower with a written summary of its terms, as promptly as possible, within 45 days of the approval of the
modification. 

  

	 	8.	Servicer shall not instruct, advise or recommend that borrowers go into default in order to qualify for loss mitigation relief. 

 

	 	9.	Servicer shall not discourage borrowers from working or communicating with legitimate non-profit housing counseling services. 

 

	 	10.	Servicer shall not, in the ordinary course, require a borrower to waive or release claims and defenses as a condition of approval for a loan modification program or
other loss mitigation relief. However, nothing herein shall preclude Servicer from requiring a waiver or release of claims and defenses with respect to a loan modification offered in connection with the resolution of a contested claim, when the
borrower would not otherwise be qualified for the loan modification under existing Servicer programs. 

  

	 	11.	Servicer shall not charge borrower an application fee in connection with a request for a loan modification. Servicer shall provide borrower with a pre-paid overnight
envelope or pre-paid address label for return of a loan modification application. 

  

	 	12.	Notwithstanding any other provision of this Agreement, and to minimize the risk of borrowers submitting multiple loss mitigation requests for the purpose of delay,
Servicer shall not be obligated to evaluate requests for loss mitigation options from (a) borrowers who have already been evaluated or afforded a fair opportunity to be evaluated consistent with the requirements of HAMP or proprietary
modification programs, or (b) borrowers who were evaluated after the date of implementation of this Agreement, consistent with this Agreement, unless there has been a material change in the borrower’s financial circumstances that is
documented by borrower and submitted to Servicer. 

  

	 	I.	Proprietary First Lien Loan Modifications. 

  

	 	1.	Servicer shall make publicly available information on its qualification processes, all required documentation and information necessary for a complete first lien loan
modification application, and key eligibility factors for all proprietary loan modifications. 

  

	 	2.	 Servicer shall design proprietary first lien loan modification programs that are intended to produce sustainable modifications according to investor
guidelines and previous results. Servicer 

  
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shall design these programs with the intent of providing affordable payments for borrowers needing longer term or permanent assistance. 

 

	 	3.	Servicer shall track outcomes and maintain records regarding characteristics and performance of proprietary first lien loan modifications. Servicer shall provide a
description of modification waterfalls, eligibility criteria, and modification terms, on a publicly-available website. 

  

	 	4.	Servicer shall not charge any application or processing fees for proprietary first lien loan modifications. 

 

	 	J.	Proprietary Second Lien Loan Modifications. 

  

	 	1.	Servicer shall make publicly available information on its qualification processes, all required documentation and information necessary for a complete second lien
modification application. 

  

	 	2.	Servicer shall design second lien modification programs with the intent of providing affordable payments for borrowers needing longer term or permanent assistance.

  

	 	3.	Servicer shall not charge any application or processing fees for second lien modifications. 

 

	 	4.	When an eligible borrower with a second lien submits all required information for a second lien loan modification and the modification request is denied, Servicer shall
promptly send a written non-approval notice to the borrower. 

  

	 	K.	Short Sales. 

  

	 	1.	Servicer shall make publicly available information on general requirements for the short sale process. 

 

	 	2.	Servicer shall consider appropriate monetary incentives to underwater borrowers to facilitate short sale options. 

 

	 	3.	Servicer shall develop a cooperative short sale process which allows the borrower the opportunity to engage with Servicer to pursue a short sale evaluation prior to
putting home on the market. 

  

	 	4.	Servicer shall send written confirmation of the borrower’s first request for a short sale to the borrower or his or her agent within 10 business days of receipt of
the request and proper written authorization from the borrower allowing Servicer to communicate with the borrower’s agent. The confirmation shall include basic information about the short sale process and Servicer’s requirements, and will
state clearly and conspicuously that the Servicer may demand a deficiency payment if such deficiency claim is permitted by applicable law. 

  
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	 	5.	Servicer shall send borrower at borrower’s address of record or to borrower’s agent timely written notice of any missing required documents for consideration
of short sale within 30 days of receiving borrower’s request for a short sale. 

  

	 	6.	Servicer shall review the short sale request submitted by borrower and communicate the disposition of borrower’s request no later than 30 days after receipt of all
required information and third-party consents. 

  

	 	7.	If the short sale request is accepted, Servicer shall contemporaneously notify the borrower whether Servicer or investor will demand a deficiency payment or related
cash contribution and the approximate amount of that deficiency, if such deficiency obligation is permitted by applicable law. If the short sale request is denied, Servicer shall provide reasons for the denial in the written notice. If Servicer
waives a deficiency claim, it shall not sell or transfer such claim to a third-party debt collector or debt buyer for collection. 

  

	 	L.	Loss Mitigation During Bankruptcy. 

  

	 	1.	Servicer may not deny any loss mitigation option to eligible borrowers on the basis that the borrower is a debtor in bankruptcy so long as borrower and any trustee
cooperates in obtaining any appropriate approvals or consents. 

  

	 	2.	Servicer shall, to the extent reasonable, extend trial period loan modification plans as necessary to accommodate delays in obtaining bankruptcy court approvals or
receiving full remittance of debtor’s trial period payments that have been made to a chapter 13 trustee. In the event of a trial period extension, the debtor must make a trial period payment for each month of the trial period, including any
extension month. 

  

	 	3.	When the debtor is in compliance with a trial period or permanent loan modification plan, Servicer will not object to confirmation of the debtor’s chapter 13 plan,
move to dismiss the pending bankruptcy case, or file a MRS solely on the basis that the debtor paid only the amounts due under the trial period or permanent loan modification plan, as opposed to the non-modified mortgage payments.

  

	 	M.	Transfer of Servicing of Loans Pending for Permanent Loan Modification. 

  

	 	1.	Ordinary Transfer of Servicing from Servicer to Successor Servicer or Subservicer. 

  
 A-31

	 	a.	At time of transfer or sale, Servicer shall inform successor servicer (including a subservicer) whether a loan modification is pending. 

 

	 	b.	Any contract for the transfer or sale of servicing rights shall obligate the successor servicer to accept and continue processing pending loan modification requests.

  

	 	c.	Any contract for the transfer or sale of servicing rights shall obligate the successor servicer to honor trial and permanent loan modification agreements entered into
by prior servicer. 

  

	 	d.	Any contract for transfer or sale of servicing rights shall designate that borrowers are third party beneficiaries under paragraphs IV.M.l.b and IV.M.l.c, above.

  

	 	2.	Transfer of Servicing to Servicer. When Servicer acquires servicing rights from another servicer, Servicer shall ensure that it will accept and continue to process
pending loan modification requests from the prior servicer, and that it will honor trial and permanent loan modification agreements entered into by the prior servicer. 

 

	V.	PROTECTIONS FOR MILITARY PERSONNEL. 

 

	 	A.	Servicer shall comply with all applicable provisions of the Servicemembers Civil Relief Act (SCRA), 50 U.S.C. Appx. § 501 et seq., and any applicable state
law offering protections to servicemembers, and shall engage an independent consultant whose duties shall include a review of (a) all foreclosures in which an SCRA-eligible servicemember is known to have been an obligor or mortgagor, and
(b) a sample of foreclosure actions (which sample will be appropriately enlarged to the extent Servicer identifies material exceptions), from January 1, 2009 to December 31, 2010 to determine whether the foreclosures were in
compliance with the SCRA. Servicer shall remediate all monetary damages in compliance with the banking regulator Consent Orders. 

  

	 	B.	When a borrower states that he or she is or was within the preceding 9 months (or the then applicable statutory period under the SCRA) in active military service or has
received and is subject to military orders requiring him or her to commence active military service, Lender shall determine whether the borrower may be eligible for the protections of the SCRA or for the protections of the provisions of paragraph
V.F. If Servicer determines the borrower is so eligible, Servicer shall, until Servicer determines that such customer is no longer protected by the SCRA, 

  

	 	1.	if such borrower is not entitled to a SPOC, route such customers to employees who have been specially trained about the protections of the SCRA to respond to such
borrower’s questions, or 

  
 A-32

	 	2.	if such borrower is entitled to a SPOC, designate as a SPOC for such borrower a person who has been specially trained about the protections of the SCRA (Servicemember
SPOC). 

  

	 	C.	Servicer shall, in addition to any other reviews it may perform to assess eligibility under the SCRA, (i) before referring a loan for foreclosure, (ii) within
seven days before a foreclosure sale, and (iii) the later of (A) promptly after a foreclosure sale and (B) within three days before the regularly scheduled end of any redemption period, determine whether the secured property is owned
by a servicemember covered under SCRA by searching the Defense Manpower Data Center (DMDC) for evidence of SCRA eligibility by either (a) last name and social security number, or (b) last name and date of birth. 

 

	 	D.	When a servicemember provides written notice requesting protection under the SCRA relating to interest rate relief, but does not provide the documentation required by
Section 207(b)(1) of the SCRA (50 USC Appx. § 527(b)(1)), Servicer shall accept, in lieu of the documentation required by Section 207(b)(1) of the SCRA, a letter on official letterhead from the servicemember’s commanding officer
including a contact telephone number for confirmation: 

  

	 	1.	Addressed in such a way as to signify that the commanding officer recognizes that the letter will be relied on by creditors of the servicemember (a statement that the
letter is intended to be relied upon by the Servicemember’s creditors would satisfy this requirement); 

  

	 	2.	Setting forth the full name (including middle initial, if any), Social Security number and date of birth of the servicemember; 

 

	 	3.	Setting forth the home address of the servicemember; and 

  

	 	4.	Setting forth the date of the military orders marking the beginning of the period of military service of the servicemember and, as may be applicable, that the military
service of the servicemember is continuing or the date on which the military service of the servicemember ended. 

  

	 	E.	 Servicer shall notify customers who are 45 days delinquent that, if they are a servicemember, (a) they may be entitled to certain protections
under the SCRA regarding the servicemember’s interest rate and the risk of foreclosure, and (b) counseling for covered servicemembers is available at agencies such as Military OneSource, Armed Forces Legal Assistance, and a HUD-certified
housing counselor. Such notice shall include a toll- free number that servicemembers may call to be connected to a person who has been specially trained about the protections of the SCRA to respond to such borrower’s questions. Such telephone
number shall either connect directly to such a person or afford a caller the ability to identify 

  
 A-33

	 	
him- or herself as an eligible servicemember and be routed to such persons. Servicers hereby confirm that they intend to take reasonable steps to ensure the dissemination of such toll-free number
to customers who may be eligible servicemembers. 

  

	 	F.	Irrespective of whether a mortgage obligation was originated before or during the period of a servicemember’s military service, if, based on the determination
described in the last sentence and subject to Applicable Requirements, a servicemember’s military orders (or any letter complying with paragraph V.D), together with any other documentation satisfactory to the Servicer, reflects that the
servicemember is (a) eligible for Hostile Fire/Imminent Danger Pay and (b) serving at a location (i) more than 750 miles from the location of the secured property or (ii) outside of the United States, then to the extent
consistent with Applicable Requirements, the Servicer shall not sell, foreclose, or seize a property for a breach of an obligation on real property owned by a servicemember that is secured by mortgage, deed of trust, or other security in the nature
of a mortgage, during, or within 9 months after, the period in which the servicemember is eligible for Hostile Fire/Imminent Danger Pay, unless either (i) Servicer has obtained a court order granted before such sale, foreclosure, or seizure
with a return made and approved by the court, or (ii) if made pursuant to an agreement as provided in section 107 of the SCRA (50 U.S.C. Appx. § 517). Unless a servicemember’s eligibility for the protection under this paragraph can be
fully determined by a proper search of the DMDC website, Servicer shall only be obligated under this provision if it is able to determine, based on a servicemember’s military orders (or any letter complying with paragraph V.D), together with
any other documentation provided by or on behalf of the servicemember that is satisfactory to the Servicer, that the servicemember is (a) eligible for Hostile Fire/Imminent Danger Pay and (b) serving at a location (i) more than 750
miles from the location of the secured property or (ii) outside of the United States. 

  

	 	G.	 Servicer shall not require a servicemember to be delinquent to qualify for a short sale, loan modification, or other loss mitigation relief if the
servicemember is suffering financial hardship and is otherwise eligible for such loss mitigation. Subject to Applicable Requirements, for purposes of assessing financial hardship in relation to (i) a short sale or deed in lieu transaction,
Servicer will take into account whether the servicemember is, as a result of a permanent change of station order, required to relocate even if such servicemember’s income has not been decreased, so long as the servicemember does not have
sufficient liquid assets to make his or her monthly mortgage payments, or (ii) a loan modification, Servicer will take into account whether the servicemember is, as a result of his or her under military orders required to relocate to a new duty
station at least seventy five mile from his or her residence/secured property or to reside at a location other than the residence/secured property, and accordingly is 

  
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unable personally to occupy the residence and (a) the residence will continue to be occupied by his or her dependents, or (b) the residence is the only residential property owned by the
servicemember. 

  

	 	H.	Servicer shall not make inaccurate reports to credit reporting agencies when a servicemember, who has not defaulted before relocating under military orders to a new
duty station, obtains a short sale, loan modification, or other loss mitigation relief. 

  

	VI.	RESTRICTIONS ON SERVICING FEES. 

 

	 	A.	General Requirements. 

  

	 	1.	All default, foreclosure and bankruptcy-related service fees, including third-party fees, collected from the borrower by Servicer shall be bona fide, reasonable in
amount, and disclosed in detail to the borrower as provided in paragraphs I.B.10 and VI.B.1. 

  

	 	B.	Specific Fee Provisions. 

  

	 	1.	Schedule of Fees. Servicer shall maintain and keep current a schedule of common non-state specific fees or ranges of fees that may be charged to borrowers by or on
behalf of Servicer. Servicer shall make this schedule available on its website and to the borrower or borrower’s authorized representative upon request. The schedule shall identify each fee, provide a plain language explanation of the fee, and
state the maximum amount of the fee or how the fee is calculated or determined. 

  

	 	2.	Servicer may collect a default-related fee only if the fee is for reasonable and appropriate services actually rendered and one of the following conditions is met:

  

	 	a.	the fee is expressly or generally authorized by the loan instruments and not prohibited by law or this Agreement; 

 

	 	b.	the fee is permitted by law and not prohibited by the loan instruments or this Agreement; or 

 

	 	c.	the fee is not prohibited by law, this Agreement or the loan instruments and is a reasonable fee for a specific service requested by the borrower that is collected only
after clear and conspicuous disclosure of the fee is made available to the borrower. 

  

	 	3.	Attorneys’ Fees. In addition to the limitations in paragraph VI.B.2 above, attorneys’ fees charged in connection with a foreclosure action or bankruptcy
proceeding shall only be for work actually performed and shall not exceed reasonable and customary fees for such work. In the event a foreclosure action is terminated prior to the final judgment and/or sale for a loss mitigation option, a
reinstatement, or payment in full, the borrower shall be liable only for reasonable and customary fees for work actually performed. 

  
 A-35

	 	4.	Late Fees. 

  

	 	a.	Servicer shall not collect any late fee or delinquency charge when the only delinquency is attributable to late fees or delinquency charges assessed on an earlier
payment, and the payment is otherwise a full payment for the applicable period and is paid on or before its due date or within any applicable grace period. 

 

	 	b.	Servicer shall not collect late fees (i) based on an amount greater than the past due amount; (ii) collected from the escrow account or from escrow surplus
without the approval of the borrower; or (iii) deducted from any regular payment. 

  

	 	c.	Servicer shall not collect any late fees for periods during which (i) a complete loan modification application is under consideration; (ii) the borrower is
making timely trial modification payments; or (iii) a short sale offer is being evaluated by Servicer. 

  

	 	C.	Third-Party Fees. 

  

	 	1.	Servicer shall not impose unnecessary or duplicative property inspection, property preservation or valuation fees on the borrower, including, but not limited to, the
following: 

  

	 	a.	No property preservation fees shall be imposed on eligible borrowers who have a pending application with Servicer for loss mitigation relief or are performing under a
loss mitigation program, unless Servicer has a reasonable basis to believe that property preservation is necessary for the maintenance of the property, such as when the property is vacant or listed on a violation notice from a local jurisdiction;

  

	 	b.	No property inspection fee shall be imposed on a borrower any more frequently than the timeframes allowed under GSE or HUD guidelines unless Servicer has identified
specific circumstances supporting the need for further property inspections; and 

  

	 	c.	Servicer shall be limited to imposing property valuation fees (e.g., BPO) to once every 12 months, unless other valuations are requested by the borrower to
facilitate a short sale or to support a loan modification as outlined in paragraph IV.G.3.a, or required as part of the default or foreclosure valuation process. 

  
 A-36

	 	2.	Default, foreclosure and bankruptcy-related services performed by third parties shall be at reasonable market value. 

 

	 	3.	Servicer shall not collect any fee for default, foreclosure or bankruptcy-related services by an affiliate unless the amount of the fee does not exceed the lesser of
(a) any fee limitation or allowable amount for the service under applicable state law, and (b) the market rate for the service. To determine the market rate, Servicer shall obtain annual market reviews of its affiliates’ pricing for
such default and foreclosure-related services; such market reviews shall be performed by a qualified, objective, independent third-party professional using procedures and standards generally accepted in the industry to yield accurate and reliable
results. The independent third-party professional shall determine in its market survey the price actually charged by third-party affiliates and by independent third party vendors. 

 

	 	4.	Servicer shall be prohibited from collecting any unearned fee, or giving or accepting referral fees in relation to third-party default or foreclosure-related services.

  

	 	5.	Servicer shall not impose its own mark-ups on Servicer initiated third-party default or foreclosure-related services. 

 

	 	D.	Certain Bankruptcy Related Fees. 

  

	 	1.	Servicer must not collect any attorney’s fees or other charges with respect to the preparation or submission of a POC or MRS document that is withdrawn or denied,
or any amendment thereto that is required, as a result of a substantial misstatement by Servicer of the amount due. 

  

	 	2.	Servicer shall not collect late fees due to delays in receiving full remittance of debtor’s payments, including trial period or permanent modification payments as
well as post-petition conduit payments in accordance with 11 U.S.C. § 1322(b)(5), that debtor has timely (as defined by the underlying Chapter 13 plan) made to a chapter 13 trustee. 

 

	VII.	FORCE-PLACED INSURANCE. 

 

	 	A.	General Requirements for Force-Placed Insurance. 

  

	 	1.	 Servicer shall not obtain force-placed insurance unless there is a reasonable basis to believe the borrower has failed to comply with the loan
contract’s requirements to maintain property insurance. For escrowed accounts, Servicer shall continue to advance payments for the homeowner’s existing policy, unless the borrower or insurance company cancels the existing policy.

  
 A-37

 For purposes of this section VII, the term “force-placed insurance” means hazard
insurance coverage obtained by Servicer when the borrower has failed to maintain or renew hazard or wind insurance on such property as required of the borrower under the terms of the mortgage. 

 

	 	2.	Servicer shall not be construed as having a reasonable basis for obtaining force-placed insurance unless the requirements of this section VII have been met.

  

	 	3.	Servicer shall not impose any charge on any borrower for force-placed insurance with respect to any property securing a federally related mortgage unless:

  

	 	a.	Servicer has sent, by first-class mail, a written notice to the borrower containing: 

 

	 	i.	A reminder of the borrower’s obligation to maintain hazard insurance on the property securing the federally related mortgage; 

 

	 	ii.	A statement that Servicer does not have evidence of insurance coverage of such property; 

 

	 	iii.	A clear and conspicuous statement of the procedures by which the borrower may demonstrate that the borrower already has insurance coverage; 

 

	 	iv.	A statement that Servicer may obtain such coverage at the borrower’s expense if the borrower does not provide such demonstration of the borrower’s existing
coverage in a timely manner; 

  

	 	v.	A statement that the cost of such coverage may be significantly higher than the cost of the homeowner’s current coverage; 

 

	 	vi.	For first lien loans on Servicer’s primary servicing system, a statement that, if the borrower desires to maintain his or her voluntary policy, Servicer will offer
an escrow account and advance the premium due on the voluntary policy if the borrower: (a) accepts the offer of the escrow account; (b) provides a copy of the invoice from the voluntary carrier; (c) agrees in writing to reimburse the
escrow advances through regular escrow payments; (d) agrees to escrow to both repay the advanced premium and to pay for the future premiums necessary to maintain any required insurance policy; and (e) agrees Servicer shall manage the
escrow account in accordance with the loan documents and with state and federal law; and 

  
 A-38

	 	vii.	A statement, in the case of single interest coverage, that the coverage may only protect the mortgage holder’s interest and not the homeowner’s interest.

  

	 	b.	Servicer has sent, by first-class mail, a second written notice, at least 30 days after the mailing of the notice under paragraph VII.A.3.a that contains all the
information described in each clause of such paragraph. 

  

	 	c.	Servicer has not received from the borrower written confirmation of hazard insurance coverage for the property securing the mortgage by the end of the 15-day period
beginning on the date the notice under paragraph VII.A.3.b was sent by Servicer. 

  

	 	4.	Servicer shall accept any reasonable form of written confirmation from a borrower or the borrower’s insurance agent of existing insurance coverage, which shall
include the existing insurance policy number along with the identity of, and contact information for, the insurance company or agent. 

  

	 	5.	Servicer shall not place hazard or wind insurance on a mortgaged property, or require a borrower to obtain or maintain such insurance, in excess of the greater of
replacement value, last-known amount of coverage or the outstanding loan balance, unless required by Applicable Requirements, or requested by borrower in writing. 

 

	 	6.	Within 15 days of the receipt by Servicer of evidence of a borrower’s existing insurance coverage, Servicer shall: 

 

	 	a.	Terminate the force-placed insurance; and 

  

	 	b.	Refund to the consumer all force-placed insurance premiums paid by the borrower during any period during which the borrower’s insurance coverage and the force
placed insurance coverage were each in effect, and any related fees charged to the consumer’s account with respect to the force-placed insurance during such period. 

 

	 	7.	Servicer shall make reasonable efforts to work with the borrower to continue or reestablish the existing homeowner’s policy if there is a lapse in payment and the
borrower’s payments are escrowed. 

  

	 	8.	Any force-placed insurance policy must be purchased for a commercially reasonable price. 

  
 A-39

	 	9.	No provision of this section VII shall be construed as prohibiting Servicer from providing simultaneous or concurrent notice of a lack of flood insurance pursuant to
section 102(e) of the Flood Disaster Protection Act of 1973. 

  

	VIII.	GENERAL SERVICER DUTIES AND PROHIBITIONS. 

 

	 	A.	Measures to Deter Community Blight. 

  

	 	1.	Servicer shall develop and implement policies and procedures to ensure that REO properties do not become blighted. 

 

	 	2.	Servicer shall develop and implement policies and procedures to enhance participation and coordination with state and local land bank programs, neighborhood
stabilization programs, nonprofit redevelopment programs, and other anti-blight programs, including those that facilitate discount sale or donation of low-value REO properties so that they can be demolished or salvaged for productive use.

  

	 	3.	As indicated in I.A.18, Servicer shall (a) inform borrower that if the borrower continues to occupy the property, he or she has responsibility to maintain the
property, and an obligation to continue to pay taxes owed, until a sale or other title transfer action occurs; and (b) request that if the borrower wishes to abandon the property, he or she contact Servicer to discuss alternatives to
foreclosure under which borrower can surrender the property to Servicer in exchange for compensation. 

  

	 	4.	When the Servicer makes a determination not to pursue foreclosure action on a property with respect to a first lien mortgage loan, Servicer shall:

  

	 	a.	Notify the borrower of Servicer’s decision to release the lien and not pursue foreclosure, and inform borrower about his or her right to occupy the property until
a sale or other title transfer action occurs; and 

  

	 	b.	Notify local authorities, such as tax authorities, courts, or code enforcement departments, when Servicer decides to release the lien and not pursue foreclosure.

  

	 	B.	Tenants’ Rights. 

  

	 	1.	Servicer shall comply with all applicable state and federal laws governing the rights of tenants living in foreclosed residential properties. 

 

	 	2.	Servicer shall develop and implement written policies and procedures to ensure compliance with such laws. 

  
 A-40

	IX.	GENERAL PROVISIONS, DEFINITIONS, AND IMPLEMENTATION. 

 

	 	A.	Applicable Requirements. 

  

	 	1.	The servicing standards and any modifications or other actions taken in accordance with the servicing standards are expressly subject to, and shall be interpreted in
accordance with, (a) applicable federal, state and local laws, rules and regulations, including, but not limited to, any requirements of the federal banking regulators, (b) the terms of the applicable mortgage loan documents,
(c) Section 201 of the Helping Families Save Their Homes Act of 2009, and (d) the terms and provisions of the Servicer Participation Agreement with the Department of Treasury, any servicing agreement, subservicing agreement under
which Servicer services for others, special servicing agreement, mortgage or bond insurance policy or related agreement or requirements to which Servicer is a party and by which it or its servicing is bound pertaining to the servicing or ownership
of the mortgage loans, including without limitation the requirements, binding directions, or investor guidelines of the applicable investor (such as Fannie Mae or Freddie Mac), mortgage or bond insurer, or credit enhancer (collectively, the
“Applicable Requirements”). 

  

	 	2.	In the event of a conflict between the requirements of the Agreement and the Applicable Requirements with respect to any provision of this Agreement such that the
Servicer cannot comply without violating Applicable Requirements or being subject to adverse action, including fines and penalties, Servicer shall document such conflicts and notify the Monitor and the Monitoring Committee that it intends to comply
with the Applicable Requirements to the extent necessary to eliminate the conflict. Any associated Metric provided for in the Enforcement Terms will be adjusted accordingly. 

 

	 	B.	Definitions. 

  

	 	1.	In each instance in this Agreement in which Servicer is required to ensure adherence to, or undertake to perform certain obligations, it is intended to mean that
Servicer shall: (a) authorize and adopt such actions on behalf of Servicer as may be necessary for Servicer to perform such obligations and undertakings; (b) follow up on any material non-compliance with such actions in a timely and
appropriate manner; and (c) require corrective action be taken in a timely manner of any material non-compliance with such obligations. 

  

	 	2.	 References to Servicer shall mean Ally Financial, Inc., and its subsidiaries and affiliates Residential Capital, LLC, and GMAC Mortgage, LLC and shall
include Servicer’s successors and 

  
 A-41

	 	
assignees in the event of a sale of all or substantially all of the assets of Servicer or of Servicer’s division(s) or major business unit(s) that are engaged as a primary business in
customer-facing servicing of residential mortgages on owner-occupied properties. The provisions of this Agreement shall not apply to those divisions or major business units of Servicer that are not engaged as a primary business in customer-facing
servicing of residential mortgages on owner-occupied one-to-four family properties on its own behalf or on behalf of investors. 

  
 A-42

 EXHIBIT B 

 DISTRIBUTION OF FUNDS 

1. Any amount of the Direct Payment Settlement Amount that is not distributed pursuant to Paragraph 2 shall be distributed as follows.

  

	 	a.	Federal Payment Settlement Amount. The Escrow Agent shall distribute $911,777,917.00 (the “Federal Payment Settlement Amount”) to the United States in
accordance with instructions to be provided by the United States. 

  

	 	i.	Of the Federal Payment Settlement Amount, $684,090,417.00 shall, following payment of any amounts owed as a result of resolutions pursuant to 31 U.S.C. § 3730(d),
and subject to 28 U.S.C. § 527 (Note), be deposited for losses incurred into FHA’s Capital Reserve Account, the Veterans Housing Benefit Program Fund (pursuant to 38 U.S.C. § 3722(c)(3), as being incident to housing loan operations)
or as otherwise directed by the Department of Veterans Affairs, and as directed by Rural Housing Service, Department of Agriculture, in accordance with instructions from the United States. The United States intends that such deposits conform with
the Miscellaneous Receipts Act and other law. 

  

	 	ii.	 The Federal Payment Settlement Amount includes resolution of the following qui tam actions: (i) $75,000,000 from the claims in United States ex
rel. Lagow v. Countrywide Financial Corp., et al., Civil Action No. CV-09-2040 (E.D.N.Y.); (ii) $45,000,000 from those claims in United States ex rel. Bibby et al. v. JPMorgan Chase et al., No. 2:11-cv-00535-RHL-RJJ (N.D. Ga.)
that are expressly released by the United States in this litigation; (iii) $95,000,000 from those claims in United States ex rel. Szymoniak v. 

	 	
[SEALED], Civ No. 0:10-cv-01465 (D.S.C.) and in United States ex rel. Szymoniak v. [SEALED], Civ No. 3:10-cv-575 (W.D.N.C.) that are expressly released by the United States in
this litigation; (iv) $6,500,000 from the claims in United States ex rel. Mackler v. Bank of America, N.A., et al., 11-CV-3270 (SLT) (E.D.N.Y.); and (v) $6,187,500 from the claims in United States ex rel. Harris v. J.P. Morgan
Chase & Co., et al., Civil Action No. 10-10068-GAO (D. Mass). Following payment of any amounts owed as a result of resolutions pursuant to 31 U.S.C. § 3730(d), and subject to 28 U.S.C. § 527 (Note), these amounts shall be
deposited into FHA’s Capital Reserve Account and the Veterans Housing Benefit Program Fund (pursuant to 38 U.S.C. § 3722(c)(3), as being incident to housing loan operations) or as otherwise directed by the Department of Veterans Affairs,
in accordance with instructions from the United States. The United States intends that such deposits conform with the Miscellaneous Receipts Act and other law. 

 

	 	b.	State Payment Settlement Amounts. In accordance with written instructions from each State Attorney General, the Escrow Agent shall distribute cash payments in
the total amounts set forth in the attached Exhibit B-1. 

  

	 	i.	 Each State Attorney General shall designate the uses of the funds set forth in the attached Exhibit B-1. To the extent practicable, such funds shall be
used for purposes intended to avoid preventable foreclosures, to ameliorate the effects of the 

  
 B-2

	 	
foreclosure crisis, to enhance law enforcement efforts to prevent and prosecute financial fraud, or unfair or deceptive acts or practices and to compensate the States for costs resulting from the
alleged unlawful conduct of the Defendants. Such permissible purposes for allocation of the funds include, but are not limited to, supplementing the amounts paid to state homeowners under the Borrower Payment Fund, funding for housing counselors,
state and local foreclosure assistance hotlines, state and local foreclosure mediation programs, legal assistance, housing remediation and anti-blight projects, funding for training and staffing of financial fraud or consumer protection enforcement
efforts, and civil penalties. Accordingly, each Attorney General has set forth general instructions for the funds in the attached Exhibit B-2. 

  

	 	ii.	No more than ten percent of the aggregate amount paid to the State Parties under this paragraph 1(b) may be designated as a civil penalty, fine, or similar payment. The
remainder of the payments is intended to remediate the harms to the States and their communities resulting from the alleged unlawful conduct of the Defendant and to facilitate the implementation of the Borrower Payment Fund and consumer relief.

  
 B-3

 2. Of the Direct Payment Settlement Amount, $1,579,813,925.00 shall be distributed as
follows: 
  

	 	a.	In accordance with written instructions from the State members of the Monitoring Committee, the Escrow Agent shall make available $1,489,813,925.00 to the Administrator
to provide cash payments to borrowers whose homes were finally sold or taken in foreclosure between and including January 1, 2008 and December 31, 2011; who submit claims arising from the Covered Conduct; and who otherwise meet criteria
set forth by the State members of the Monitoring Committee. Any amounts made available hereunder remain a part of the Qualified Settlement Fund until distributed to borrowers and shall be administered in accordance with the terms set forth in
Exhibit C. 

  

	 	b.	 In accordance with written instructions from the State members of the Monitoring Committee, the Escrow Agent shall distribute $15,000,000.00 to the
National Association of Attorneys General (NAAG) to create and administer the “Financial Services and Consumer Protection Enforcement, Education and Training Fund.” Such Fund shall be used to pay for expenses and training relating to the
investigation and prosecution of cases involving fraud, unfair and deceptive acts and practices, and other illegal conduct related to financial services or state consumer protection laws. Illustrative examples include, but are not limited to, travel
costs associated with investigation, litigation, or settlement of financial services or consumer protection cases; expert witness and consulting fees, training programs, NAAG Consumer Protection Conferences, information

  
 B-4

	 	
exchanges, public education campaigns, and other uses. The State members of the Monitoring Committee shall develop rules and regulations governing the Financial Services and Consumer Protection
Enforcement, Education and Training Fund in a separate memorandum of understanding after this Consent Judgment has been entered. 

  

	 	c.	In accordance with written instructions from the State members of the Monitoring Committee, the Escrow Agent shall distribute a total of $10,000,000.00 to the members
of the Executive Committee and the Ameriquest Financial Services Fund (“AMFSF”) for reimbursement of costs and attorneys fees incurred during the investigation of this case and the settlement negotiations and for subsequent expenditures as
authorized by each Attorney General. Such payments shall be made as designated by the Iowa Attorney General as the Chairman of the Executive Committee, and shall be made to the State Attorneys General of Arizona, California, Colorado, Connecticut,
Delaware, Florida, Illinois, Iowa, Massachusetts, North Carolina, Ohio, Tennessee, Texas, and Washington and the Maryland Department of Labor, Licensing and Regulation and the Ameriquest Financial Services Fund. The authorized representatives of
each state attorney general, the Maryland Department of Labor, Licensing and Regulation and the AMFSF will provide a letter to the Escrow Agent directing how each separate payment should be made. 

  
 B-5

	 	d.	In accordance with written instructions from the State members of the Monitoring Committee, the Escrow Agent shall distribute $65,000,000.00 to the Conference of State
Bank Supervisors (CSBS). CSBS shall use $15,000,000 to establish the “State Financial Regulation Fund,” a fund to be managed and used by CSBS to support and improve state financial regulation and supervision. From the balance, CSBS shall
transfer $1,000,000 per state to the state financial regulators who have signed this Consent Judgment. Where multiple agencies within a single state claim regulatory jurisdiction, CSBS shall transfer that state’s funds as provided in an
agreement between or among those regulatory agencies. In addition, state financial regulators may, at their discretion, enter into an agreement with CSBS for the management and disbursement of all or a portion of the funds paid to them. If, for any
reason, a state financial regulator elects to forego receipt of their transfer payment or in the case of a participating state where the state financial regulator declines to sign this Consent Judgment, such funds shall revert to the State Financial
Regulation Fund. 

  

	3.	Any interest earned on funds held by the Escrow Agent may be used, at the discretion of the State members of the Monitoring Committee, to pay the costs and expenses of
the escrow or the costs and expenses of administration, including taxes, or for any other housing related purpose. 

  
 B-6

	4.	Notwithstanding any implication to the contrary in any of the provisions of Exhibit B-2, all instructions therein shall be subject to the provisions of paragraph 1.b(i)
and 1.b(ii) of this Exhibit B. If and to the extent any amounts are paid into a fund or escrow account established by a State Party that is not an integral part of the government of such State, it is intended that such fund or account be deemed a
Qualified Settlement Fund within the meaning of Treasury Regulation Section 1.468B-1 of the U.S. Internal Revenue Code of 1986, as amended. To the extent that any state designates any payments hereunder as a civil penalty, such state shall
provide the Defendant(s), upon request, such information as is reasonably necessary for tax reporting purposes with respect to such civil penalty. 

  
 B-7

 EXHIBIT B1 

 EXHIBIT B1 

 

					
	STATE	  	DOLLAR
ALLOCATION	 
	 AK
	  	$	3,286,839	  
	 AL
	  	$	25,305,692	  
	 AR
	  	$	12,830,241	  
	 AZ
	  	$	97,784,204	  
	 CA
	  	$	410,576,996	  
	 CO
	  	$	50,170,188	  
	 CT
	  	$	26,102,142	  
	 DC
	  	$	4,433,081	  
	 DE
	  	$	7,913,923	  
	 FL
	  	$	334,073,974	  
	 GA
	  	$	99,365,105	  
	 HI
	  	$	7,911,883	  
	 IA
	  	$	14,651,922	  
	 ID
	  	$	13,305,209	  
	 IL
	  	$	105,806,405	  
	 IN
	  	$	43,803,419	  
	 KS
	  	$	13,778,401	  
	 KY
	  	$	19,198,220	  
	 LA
	  	$	21,741,560	  
	 MA
	  	$	44,450,668	  
	 MD
	  	$	59,697,470	  
	 ME
	  	$	6,907,023	  
	 MI
	  	$	97,209,465	  
	 MN
	  	$	41,536,169	  
	 MO
	  	$	39,583,212	  
	 MS
	  	$	13,580,374	  
	 MT
	  	$	4,858,276	  
	 NC
	  	$	60,852,159	  
	 ND
	  	$	1,947,666	  
	 NE
	  	$	8,422,528	  
	 NH
	  	$	9,575,447	  
	 NJ
	  	$	72,110,727	  
	 NM
	  	$	11,174,579	  
	 NV
	  	$	57,368,430	  
	 NY
	  	$	107,642,490	  
	 OH
	  	$	92,783,033	  
	 OR
	  	$	29,253,190	  
	 PA
	  	$	66,527,978	  
	 RI
	  	$	8,500,755	  
	 SC
	  	$	31,344,349	  
	 SD
	  	$	2,886,824	  
	 TN
	  	$	41,207,810	  
	 TX
	  	$	134,628,489	  
	 UT
	  	$	21,951,641	  
	 VA
	  	$	66,525,233	  
	 VT
	  	$	2,552,240	  
	 WA
	  	$	54,242,749	  
	 WI
	  	$	30,191,806	  
	 WV
	  	$	5,748,915	  
	 WY
	  	$	2,614,515	  

 EXHIBIT B2 

  

 EXHIBIT B2 

ALABAMA 
 The Court
awards the State of Alabama a judgment in the amount of $25,305,692, which shall be paid by electronic transfer to the Office of the Attorney General. Of this amount, the Court awards $2,530,569 dollars in civil penalties (or 10% of the total) as
defined by and in accordance with Code of Alabama, 1975, §8-19-11 for misconduct relating to the banks’ robo-signing in violation of Alabama’s Deceptive Trade Practices Act. The remaining amount shall be used by the Attorney
General, at his sole discretion, for costs of investigation and litigation, for law enforcement efforts to prevent and prosecute financial fraud, and/or for public protection purposes, such as to defray the operating cost of any function of the
Attorney General’s Office that protects citizens, whether through investigation, representation, regulation, mediation, prosecution, victims’ assistance, or consumer education concerning consumer-related financial or other crimes, or, at
the sole discretion of the Attorney General, to be used for housing programs, housing counseling, legal assistance, foreclosure prevention hotlines, foreclosure mediation and investigation of financial fraud or other wrongdoing overseen by any
division of the Attorney General’s Office. 
 In addition, the Attorney General may distribute any amount from the funds, at his sole
discretion, to other governmental entities or charitable organizations whose eleemosynary purposes benefit those affected by the aforementioned misconduct 
 ALASKA 
 Alaska’s payment of $3,286,839.00 shall be to the State of Alaska and
delivered to the Office of the Attorney General, 1031 West 4th Avenue, Suite 200, Anchorage, Alaska 99501. 
 ARIZONA

 1. State Payment Settlement Amounts, Consent Judgment Ex. B, Paragraph 1(b)(i) Arizona’s share of the State Payment
Settlement Amounts (“Funds”) provided under this Consent Judgment, and any interest thereon, shall be made payable to the Office of the Arizona Attorney General. The Attorney General shall direct the use of the Funds in Arizona. The Funds
shall be used for purposes intended to avoid preventable foreclosures, to ameliorate the effects of the foreclosure crisis, to enhance law enforcement efforts to prevent and prosecute financial fraud, or unfair or deceptive acts or practices and to
compensate the State for costs resulting from the alleged unlawful conduct of the Defendants. Such permissible purposes for allocation of the funds include, but are not limited to, supplementing the amounts paid to state homeowners under the
Borrower Payment Fund, funding for housing counselors, state and local foreclosure assistance hotlines, state and local foreclosure mediation programs, legal assistance, housing remediation and anti-blight projects, funding for training and staffing
of financial fraud or consumer protection enforcement efforts, and civil penalties. 

 The Attorney General shall deposit the Funds with the State Treasurer and the Funds shall be held in a
separate Court Ordered Trust Fund account and all interest thereon deposited into that account and used only for the purposes set forth herein. 

2. Executive Committee Payment, Consent Judgment Ex. B, Paragraph 2(c) Any funds paid to the Office of the Arizona Attorney General as
reimbursement for attorneys fees and costs for serving on the Executive Committee, and any interest thereon, shall be deposited into the consumer fraud revolving fund pursuant to A.R.S. § 44-1531.01 and used for the purposes set forth therein.

 ARKANSAS 
 For the payment to the State of Arkansas as provided in Paragraph III (3) of the Consent Judgment, and it accordance with the provisions of Paragraph 1. (b) of Exhibit B to the Consent Judgment,
Attorney General Dustin McDaniel directs that the total anticipated sum of Twelve Million, Eight Hundred Thirty Thousand, two hundred and forty-one dollars ($12,830,241) be paid to the State of Arkansas Office of the Attorney General (and delivered
to Carol Thompson, Chief Financial Officer) to then be distributed by the Attorney General to the following entities for the following purposes: 
  

	 	1.	To the Arkansas Development Finance Authority to fund programs that provide to Arkansas residents down payment assistance, financial literacy and mortgage and
foreclosure counseling ,tax credit assistance, rental assistance, low-interest financing, land acquisition, new construction, rehabilitation construction, and reconstruction, the sum of Nine Million dollars ($9,000,000.00); 

 

	 	2.	To the Arkansas Access to Justice Commission to provide equal access to justice to Arkansas residents affected by the mortgage and foreclosure crisis, the sum of Two
Million dollars ($2,000,000.00); 

  

	 	3.	To the University of Arkansas School of Law to support its legal aid clinic, which provides legal representation to low-income Arkansans, the sum of Five Hundred
Thousand dollars ($500,000.00); 

  

	 	4.	To the University of Arkansas at Little Rock School of Law to support its legal aid clinic, which provides legal representation to low-income Arkansans, the sum of Five
Hundred Thousand dollars ($500,000.00); 

 And, to the Arkansas Treasury the remaining funds for fees, costs, and the costs of
investigation and pursuit of this matter, the sum of Eight Hundred Thirty Thousand, two hundred and forty-one dollars ($830,241.00). 

  
 B2-2

 CALIFORNIA 
 The payment to the California Attorney General’s Office shall be used as follows: 
  

	 	a)	Ten percent of the payment shall be paid as a civil penalty and deposited in the Unfair Competition Law Fund; 

 

	 	b)	The remainder shall be paid and deposited into a Special Deposit Fund created for the following purposes: for the administration of the terms of this Consent Judgment;
monitoring compliance with the terms of this Consent Judgment and enforcing the terms of this Consent Judgment; assisting in the implementation of the relief programs and servicing standards as described in this Consent Judgment; supporting the
Attorney General’s continuing investigation into misconduct in the origination, servicing, and securitization of residential mortgage loans; to fund consumer fraud education, investigation, enforcement operations, litigation, public protection
and/or local consumer aid; to provide borrower relief; to fund grant programs to assist housing counselors or other legal aid agencies that represent homeowners, former homeowners, or renters in housing-related matters; to fund other matters,
including grant programs, for the benefit of California homeowners affected by the mortgage/foreclosure crisis; or to engage and pay for third parties to develop or administer any of the programs or efforts described above. 

COLORADO 
 1.
State Payment Settlement Amounts, Consent Judgment Ex. B, Paragraph 1(b)(i) The first $1.0 Million paid to the State of Colorado pursuant to Ex. B, 1(b)(i), and any interest thereon, shall be held in trust by the Colorado Attorney General and
used for future consumer protection and antitrust enforcement and education efforts. The remainder of the funds paid under this provision, and any interest thereon, shall be held in trust by the Colorado Attorney General and used for programs
relating to foreclosure prevention, loan modification and housing and for future consumer protection and antitrust enforcement and education efforts. 
 2. Executive Committee Payment, Consent Judgment Ex. B, Paragraph 2(c) The funds paid to the State of Colorado under Ex. B, 2(c), and any interest thereon, shall be held in trust by the Colorado
Attorney General for the following purposes. First, these funds, and any interest thereon, shall be used for reimbursement of the state’s actual costs and attorney fees incurred in this matter. The remaining funds, and any interest thereon,
shall be held in trust by the Colorado Attorney General and may be used for programs related to foreclosure prevention, loan modification and housing and for future consumer protection and antitrust enforcement and education efforts. 

CONNECTICUT 
 The
Escrow Agent shall pay up to $2.2 million of the Direct Payment Settlement Amount payable to the State of Connecticut pursuant to paragraph 1(b) of Exhibit B of this 

  
 B2-3

 
Consent Judgment to provide immediate assistance to Connecticut residents seeking to avoid foreclosure by funding housing counselor positions through the Connecticut Housing Finance Authority
and/or the Department of Economic and Community Development and by funding positions and other support to facilitate and expand the Judicial Branch’s foreclosure related programs. All of the remaining Direct Payment Settlement Amount payable to
the State of Connecticut pursuant to paragraph 1(b) of Exhibit B of this Consent Judgment shall be disbursed at the written instruction of the Office of the Attorney General after consultation by the Office of the Attorney General with the Office of
Policy and Management and appropriate officials of the State of Connecticut as may be required by Connecticut law. 
 The Escrow Agent shall pay
any Direct Payment Settlement Amount payable to the Office of the Attorney General pursuant to paragraph 2(c) of Exhibit B of this Consent Judgment to the Attorney General’s Consumer Protection Fund, which funds shall be expended to fund
protection and education of consumers, including, without limitation, legal assistance to Connecticut citizens seeking to avoid foreclosure, grants to non-profit legal aid organizations assisting Connecticut citizens seeking to avoid foreclosure,
funding to support implementation of this Consent Judgment by the Office of the Attorney General, and for any other purposes intended to avoid preventable foreclosures and to ameliorate the effects of the foreclosure crisis. 

DELAWARE 
 The
amount of $7,913,923.00 will be paid to the Delaware Department of Justice by wire transfer or certified check payable to the “State of Delaware—Consumer Protection Fund”, which shall be used in the sole discretion of the Delaware
Department of Justice exclusively for the following purposes related to consumer protection efforts to address the mortgage and foreclosure crisis, financial fraud and deception, and housing-related conduct: (1) investigations, enforcement
operations, litigation, and other initiatives conducted or overseen by the Delaware Department of Justice Fraud Division, including training and staffing, (2) the Delaware Automatic Residential Mortgage Foreclosure Mediation Program or any
successor program, and (3) grants or other aid to agencies and organizations approved by the Delaware Department of Justice for consumer assistance, consumer education, credit and housing counseling, mediation programs, legal assistance,
training, or staffing. If the payment is made by certified check, it shall be delivered to: 
  

			
	Delaware Department of Justice
	Fraud Division, Consumer Protection Unit
	820 N. French Street
	Wilmington, Delaware 19801
	ATTN: Ian R. McConnel, Division Chief

 DISTRICT of COLUMBIA 
 The payment for the District of Columbia shall be paid to the “D.C. Treasurer” in accordance with instructions provided by the Office of the Attorney General for the

  
 B2-4

 
District of Columbia. The payment shall be used by the District of Columbia Government, subject to appropriation, for one or more of the following purposes: (1) mortgage-related or
foreclosure-related counseling, (2) mortgage-related or foreclosure-related legal assistance or advocacy, (3) mortgage-related or foreclosure-related mediation, (4) outreach and/or assistance to help current and former homeowners
secure the benefits for which they are eligible under mortgage-related or foreclosure-related settlements or judgments, (5) enforcement work in the area of financial fraud or consumer protection. 

FLORIDA 
 Of the
payment identified in Exhibit B-1 that Defendants are making to settle this matter with the Attorney General, State of Florida, Department of Legal Affairs, 10% is to be paid to the State of Florida as a penalty; the remainder shall be held in
escrow by the escrow agent for subsequent disbursement as directed in writing by the Florida Attorney General for purposes consistent with Exhibit B, paragraph 1b(i) of this consent judgment 

GEORGIA 
 The
State Settlement Payment Amount to Georgia shall be paid to the state treasury to the credit of the general fund and shall be available for appropriation by the General Assembly for any purpose permitted by state law, including, to the extent
practicable but not limited to, those purposes intended to avoid preventable foreclosures, to ameliorate the effects of the foreclosure crisis, to enhance law enforcement efforts to prevent and prosecute financial fraud or unfair or deceptive acts
or practices, or to compensate Georgia for costs resulting from the alleged unlawful conduct of the Defendants. 
 HAWAII

 The monies are to be held in trust for the benefit of homeowners and others in the State of Hawaii who are, have been, or may be
affected by mortgage loan proceedings. This includes, but is not limited to, those who have been subject to foreclosure, are in foreclosure, are at risk of foreclosure, have delinquent mortgage loan payments, have negative equity in their homes,
have lost their homes due to foreclosure, have been unable to refinance their mortgage loans, or are leasing a dwelling affected by foreclosure. The monies shall be used for housing and financial counseling, public education, mediation, dispute
resolution, and enforcement of laws and agreements protecting the rights of homeowners and lessees. The monies shall be used only for these purposes. The monies shall be deposited into an administrative trust account to be administered by the
Attorney General of the State of Hawaii, who as custodian shall have sole discretion to make determinations as to the amounts and the purposes for which the monies are to be expended. 

  
 B2-5

 IDAHO 
 Pursuant to Idaho Code § 48-606(5), the money paid to the State of Idaho, as identified in Exhibit B-1 of the Consent Judgment, shall be remitted to the consumer protection fund. 

ILLINOIS 
 The
funds allocated to the Attorney General of Illinois shall be expended, in the sole discretion of the Attorney General, primarily for programs to avoid foreclosure and ameliorate the effects on homeowners of the foreclosure crisis, including without
limitation, the funding of: legal assistance, housing counseling, administrative oversight for the funded programs by the Attorney General or others; to support law enforcement efforts to prevent and prosecute financial fraud or unfair and deceptive
acts or practices; and for such other purposes as directed by the Attorney General. 
 INDIANA 

Pursuant to the terms of the Consent Judgment entered into between the (a) United States of America and the State Parties; and (b) the
Defendants, the State of Indiana will accept and use its cash payments identified in Exhibit B-1 as follows: 
 1. The cash payment shall be
made to the Office of the Indiana Attorney General. 
 2. A portion of the cash payment will be used for existing and new programs of the
Attorney General, including but not limited to: 
  

	 	a.	Consumer protection services and unfair and deceptive acts and practices investigations, enforcement, litigation, training, outreach, education, and related purposes.

  

	 	b.	Homeowner protection services, investigations, enforcement, litigation, training, outreach, education, and related purposes regarding mortgage lending and foreclosures.

  

	 	c.	Financial fraud protection services, investigations, enforcement, litigation, training, outreach, education, and related purposes. 

 

	 	d.	Education and training of counselors, facilitators, attorneys, investigators, and other stakeholders regarding the terms of the settlement. 

3. To carry out the purposes of paragraph two (2), funds may be deposited in the following fund accounts and other related fund accounts as necessary:

  

	 	a.	Homeowner Protection Unit Fund 

  

	 	b.	Consumer Fees and Settlements Fund 

  
 B2-6

	 	c.	Identity Theft Unit Fund 

  

	 	d.	Real Estate Appraiser Licensing Fund 

  

	 	e.	Telephone Solicitation Fund 

  

	 	f.	Consumer Assistance Program Fund 

 4. A portion
of the cash payment will be used for a combination of existing and new programs created or administered by the Indiana General Assembly and state executive branch agencies, including but not limited to: 

 

	 	a.	Housing counseling, foreclosure prevention, legal assistance, foreclosure mediation, victim assistance, and related purposes. 

 

	 	b.	Settlement conferences, court facilitator services, and related purposes. 

  

	 	c.	Land banks and related purposes. 

  

	 	d.	Homeowner and renter energy assistance programs such as the Lower Income Hoosier Energy Assistance Program, with priority given to homeowners. 

 

	 	e.	Workforce and job training programs to assist unemployed and underemployed state residents in increasing income to avoid foreclosure and obtain affordable housing.

  

	 	f.	Neighborhood stabilization programs and community blight remediation programs. 

 

	 	g.	Law enforcement efforts and programs to prevent and address financial, consumer, mortgage lending, and mortgage foreclosure fraud. 

 

	 	h.	Foreclosure prevention and assistance programs for military service members and veterans. 

 5. The Attorney General may allocate and designate up to ten percent of the cash payment as a civil penalty or fine. 
 6. The Attorney General shall allocate the cash payment among the identified purposes at his discretion based on the terms of the settlement. 

IOWA 
 The Escrow
Agent shall distribute the funds according to written direction received from the Attorney General of Iowa. The payment shall be used, at the sole discretion of the 

  
 B2-7

 
Attorney General of Iowa, for any use permitted by law or this Consent Judgment, including but not limited to: 
  

	 	1)	Purposes intended to avoid preventable foreclosures, to ameliorate the effects of the foreclosure crisis, to enhance law enforcement efforts to prevent and prosecute
financial fraud and unfair or deceptive acts or practices, and to compensate the State of Iowa for costs resulting from the alleged unlawful conduct of the Defendant. Such permissible purposes for allocation of the funds further include, but are not
limited to, supplementing the amounts paid to homeowners under the Borrower Payment Fund, funding for housing counselors, state and local foreclosure assistance hotlines, state and local foreclosure mediation programs, legal assistance, housing
remediation and anti-blight projects, funding for training and staffing of financial fraud or consumer protection enforcement efforts, and civil penalties. 

 

	 	2)	Investigative and administrative costs in connection with the matters addressed herein, including costs incurred before and after the signing of this Consent Judgment.

  

	 	3)	Public education relating to consumer fraud, mortgage, housing and financial issues and for enforcement of Iowa Code section 714.16, as referenced in Iowa Code section
714.16A. 

  

	 	4)	Any other lawful purpose. 

KANSAS 
 The
Kansas Attorney General shall dedicate not less than 25 percent of any cash payment to the State of Kansas for the following purposes: 1) supporting the Attorney General’s ongoing investigation and prosecution of suppliers in the housing and
financial sectors who violate the law; 2) resolving consumer complaints filed with the Attorney General to prevent foreclosures and remedy mortgage servicing abuses suffered by Kansas consumers; and 3) defraying the investigative, administrative and
consumer education costs associated with this settlement, including but not limited to the dedication of additional staff to monitor compliance with its terms. The remainder of any cash payment to the State of Kansas that is not dedicated to the
above purposes shall be designated as a civil penalty and shall be deposited to the State General Fund for appropriation by the Legislature 
 KENTUCKY 
 The Office of the Attorney General for the Commonwealth of Kentucky
(hereinafter, the “Attorney General” and “the Commonwealth,” respectively) shall direct the payment of $19,198,220 to the Commonwealth in a manner consistent with the terms of the Consent Judgment to which this Exhibit B-2
refers, such that any funds distributed by the Attorney General shall be used for purposes intended to avoid preventable foreclosures, 

  
 B2-8

 
to ameliorate the effects of the foreclosure crisis, to enhance law enforcement efforts to prevent and prosecute financial fraud or unfair or deceptive acts or practices, to address the
collateral consequences of such conduct, and to compensate the Commonwealth for costs resulting from the alleged unlawful conduct of the Defendants. Such payments shall include: 

 

	 	i)	$5,048,220 in agency restricted funds to directly compensate the Office of the Attorney General for the reasonable costs of investigation and litigation of the alleged
unlawful conduct of the Defendants, and to finance, within the Office of the Attorney General, ongoing consumer protection actions including, but not limited to, actions addressing any conduct similar to the alleged unlawful conduct of the
Defendants by any entity not released by the State Release contemporaneously executed with this Consent Judgment; any civil and criminal investigations emanating from any allegedly improper conduct not released pursuant to the State Release
perpetrated by any Defendant or any other person or entity; investigations and potential litigation pertaining to MERS or any related entity involving mortgage assignments in the Commonwealth; and claims of fraud or improper conduct relating to the
pooling of, marketing of, or sale of any securities product involving or containing mortgage related payment streams; and 

  

	 	ii)	$14,150,000 to be distributed at the express direction of the Attorney General to agencies, organizations or entities to avoid preventable foreclosures, to ameliorate
the effects of the foreclosure crisis, to enhance law enforcement efforts to prevent and prosecute financial fraud or unfair or deceptive acts or practices, to address the collateral consequences of such conduct, and to compensate the Commonwealth
for costs resulting from the alleged unlawful conduct of the Defendants, including, but not limited to, the following: 

  

	 	a.	The Kentucky Housing Corporation, for purposes including, but not limited to, mortgage assistance to Kentucky homeowners, down payments and/or closing costs assistance
for qualifying homebuyers, state and local foreclosure prevention and mediation programs, housing rehabilitation and anti-blight projects; 

  

	 	b.	The Kentucky Homeownership Protection Center, to provide homeownership and mortgage-related credit counseling to Kentucky consumers; 

 

	 	c.	The four federally-funded civil legal aid service organizations within the Commonwealth, to provide housing-related legal assistance to low income consumers;

  

	 	d.	The Commonwealth’s Unified Prosecutorial System (“UPS”), to support and sustain new and ongoing investigations and prosecutions relating to the
foreclosure crisis and consequential criminal conduct plaguing local communities throughout the Commonwealth; 

  
 B2-9

	 	e.	The Commonwealth’s Department of Financial Institutions (“DFI”), to assist in regulatory and educational efforts targeting financial services
institutions subject to DFI’s jurisdictional oversight, and consumers purchasing products and services from such institutions; 

  

	 	f.	The Commonwealth’s Department of Public Health, to support and maintain consumer safety and injury prevention programs, including but not limited to, lead
abatement programs affecting low income individuals or communities; and 

  

	 	g.	Within the discretion of the Attorney General, any other organization or entity substantially able to implement, manage, develop or support any program consistent with
the aims of this settlement. 

 Funds directed to any agency, organization or entity by the Attorney General pursuant to the terms
of this paragraph shall be appropriated, administered and expended consistent with the terms of KRS Chapter 48, as applicable. 

LOUISIANA 
 Said
payment shall be payable to the Louisiana Department of Justice Consumer Enforcement Fund and shall be used for investigation of mortgage and foreclosure matters, consumer protection law enforcement and education, litigation funds, public
protection, reimbursement of costs and fees associated with the investigation of this matter, ensuring compliance under the terms of this agreement, federal, and state regulations, or for any other purpose, at the direction of the Attorney General,
as permitted by state law. 
 MARYLAND 
 The settlement amount of $59,697,470.00 shall be paid for the benefit of the citizens of the State of Maryland, of which the maximum of 10%, or $5,969,747.00, shall be paid to the Office of the Attorney
General of Maryland as a civil penalty to be deposited in the General Fund of the State of Maryland. The balance of $53,727,723.00 shall be held in trust pursuant to paragraph 1.b. of Exhibit B to the Consent Order, to be disbursed only as directed
by the Office of the Attorney General of Maryland and to be used only for housing and foreclosure-relief purposes and for related investigations and enforcement activities. These purposes and activities may include, but are not limited to, the
provision of housing counseling, legal assistance, criminal or civil investigations of fraud related to housing and the securitization of mortgage loans, enforcement activities, foreclosure prevention, foreclosure remediation, restitution, and
programs to address community blight or to fund other programs reasonably targeted to benefit persons harmed by mortgage fraud. 

  
 B2-10

 MASSACHUSETTS 
 Payment to Massachusetts (“the Payment”) shall be payable to the Commonwealth of Massachusetts and directed to the Office of the Attorney General, and shall be used, consistent with this
paragraph, to provide consumer and community relief to remedy the alleged unfair and deceptive acts and practices that gave rise to this Consent Decree, allocated as follows: 

 

	 	a)	$4.4 million shall be paid as a civil penalty pursuant to G.L. c. 93A, § 4; 

 

	 	b)	$1.0 million shall be paid as costs and attorneys fees pursuant to G.L. c. 93A, § 4; 

 

	 	c)	$1.5 million shall be used for the administration of the terms of this Consent Judgment, monitoring compliance with the terms of this Consent Judgment and enforcing the
terms of this Consent Judgment, assisting in the implementation of the relief programs and servicing standards as described in this Consent Judgment, and supporting the Attorney General’s continuing investigation into misconduct in the
origination, servicing, and securitization of residential mortgage loans; and 

  

	 	d)	the remainder of the Payment shall be used to establish the Consumer and Community Foreclosure Relief Fund (“the Fund”) which shall be used, in the sole
discretion of the Attorney General, to fund or assist in funding programs intended to avoid preventable foreclosures, mitigate the effects of foreclosures on borrowers and communities, provide compensation to borrowers, other persons and communities
arising out of alleged unfair or deceptive acts or practices that gave rise to the Consent Decree, and/or enhance law enforcement efforts to prevent and prosecute financial fraud or unfair or deceptive acts or practices. The Fund may further be used
to provide consumer education, outreach, local consumer aid funds, consumer protection enforcement funds, and public protection funds or for other uses permitted by state law. 

MAINE 
 Funds paid
to the Maine Bureau of Consumer Credit Protection shall be deposited in the nonlapsing, dedicated account authorized to accept funds from any public or private source as described in 14 MRS § 6112(4) to fund the Bureau’s foreclosure
prevention program. Amounts paid to the Maine Attorney General shall be used to fund foreclosure diversion programs including the Bureau of Consumer Credit Protection’s foreclosure prevention program and to legal aid organizations for direct
legal services to consumers in support of foreclosure prevention efforts, to defray the costs of the inquiry leading hereto or for other uses permitted by state law at the sole discretion of the Attorney General 

  
 B2-11

 MICHIGAN 
 Payment shall be forwarded at the direction of the Michigan Attorney General. Said payment shall be used for attorneys’ fees and other costs of the inquiry leading hereto, and other uses as are
consistent with state law and this consent judgment. 
 MINNESOTA 

The State of Minnesota shall use the funds paid pursuant to Exhibit B-1 (“Minnesota Direct Payment Funds”) to provide restitution to Minnesota
residents who were harmed by Defendant’s origination, servicing, or foreclosure practices. The Minnesota Direct Payment Funds shall be deposited into an interest-bearing escrow account. The reasonable expenses of the escrow account and for
developing, administering, and implementing the restitution plan, including the expenses of settlement administration and independent claims review, may be paid with Minnesota Direct Payment Funds. After full and fair restitution has been paid to
individuals harmed by Defendant’s practices as set forth above, any amount remaining shall be deposited into the State of Minnesota General Fund. Defendant shall provide to the settlement administrator retained by the Minnesota Attorney General
to administer the Minnesota Direct Payment Funds (the “Settlement Administrator”) all information already in its possession and readily available that is reasonably necessary for the administration of the Minnesota Direct Payment Funds,
within a reasonable time after receipt of the request for the information. Information pertaining to individual borrowers who may be eligible for payments under the Minnesota Direct Payment Funds, including names and other identifying information
and information necessary to verify or corroborate claims for restitution of Minnesota borrowers, shall be provided to Minnesota so long as such information is used solely for the purpose of contacting eligible borrowers, responding to inquiries
from borrowers regarding their eligibility for Minnesota Direct Payment Funds, and/or complying with tax reporting and withholding obligations, if any. Appropriate information security protocols, including prior borrower authorization where
applicable, shall be utilized to ensure the privacy of borrower information and compliance with all applicable privacy laws. 

MISSISSIPPI 
 The
settlement payment for the State of Mississippi in the amount of $13,580.374.00 shall be distributed to the Mississippi Attorney General for disbursements in accordance with the terms of the Consent Judgment to which this Exhibit refers. 

MISSOURI 
 The
Escrow Agent shall pay $39,583,212 to the State of Missouri: 
  

	 	a.	$38,583,212 to the State of Missouri Office of the Attorney General and 

  

	 	b.	 $1,000,000 to the state of Missouri Office of the Attorney General to the credit of the Merchandising Practices Revolving Fund for advocacy of
consumers 

  
 B2-12

	 	
impacted by the practices addressed in this Consent Judgment, for the investigation and prosecution of persons involved in unfair, deceptive and fraudulent practices related to financial
services, and for such other purposes as authorized by law. 

 MONTANA 

Pursuant to 1(b) of Exhibit B to the foregoing Consent Judgment, the sum of $4,858,276 shall be distributed to the state consumer protection account for
the Montana Department of Justice, according to wire transfer instructions to be provided by the Montana Attorney General’s Office to the Trustee. 
 The sum of $450,000 shall be for civil fines, costs and fees pursuant to Mont. Code Ann. § 30-14-143. 
 The remaining funds shall be used, at the sole discretion of the Attorney General of Montana, for purposes intended to avoid preventable foreclosures, to ameliorate the effects of the foreclosure crisis,
and to enhance law enforcement efforts to prevent and prosecute financial fraud, or unfair or deceptive acts or practices. These purposes include but are not limited to, funding for housing counselors, state and local foreclosure assistance
services, state and local foreclosure mediation programs, legal assistance, and funding for training and staffing of financial fraud or consumer protection enforcement efforts. 
 NEBRASKA 
 The Nebraska Attorney General, on behalf of the State of Nebraska,
directs that Nebraska’s portion of the Direct Payment Settlement Amount, pursuant to Exhibit B, Paragraph (1)(b) of the attached Consent Judgment, be distributed to the following, to be used for any purpose(s) allowed pursuant to said
Consent Judgment: State of Nebraska-Cash Reserve Fund (11000). 
 NEVADA 

Funds shall be directed to the Nevada Attorney General to be deposited into an account and used for the following purposes: avoiding preventable
foreclosure, ameliorating the effects of the mortgage and foreclosure crisis in Nevada, enhance consumer protection and legal aid efforts, enhance consumer financial and housing counseling assistance including economic education and/or instruction
on financial literacy for the benefit of Nevada residents, enhance law enforcement efforts to investigate, prosecute and prevent financial fraud or unfair or deceptive acts or practices at the sole discretion of the Attorney General. The
aforementioned account shall be interest bearing and all accrued interest shall stay with the account for the above enumerated purposes. 

  
 B2-13

 NEW HAMPSHIRE 
 The funds received by the New Hampshire Attorney General pursuant to this agreement shall be deposited in the consumer escrow account at the Department of Justice and used at the sole discretion of the
New Hampshire Attorney General for the protection of consumers in the State of New Hampshire. The permissible purposes for allocation of the funds include, but are not limited to, funding for housing counselors, state and local foreclosure
assistance programs, state and local foreclosure mediation programs, legal assistance, funding for training and staffing of financial fraud and/or consumer protection enforcement efforts, supplementing the amounts paid to state homeowners under the
Borrower Payment Fund, and civil penalties. 
 NEW JERSEY 
 New Jersey plans to apply its share of the settlement proceeds for its attorneys’ fees, investigation costs and other expenses related to the investigation and resolution of this matter as well as on
one or more of the following programs: Affordable Housing, Local Planning Services, Developmental Disabilities Residential Services, State Rental Assistance Program, Homelessness Prevention, Shelter Assistance, Community Based Senior Programs,
Mental Health Residential Programs, Social Services for the Homeless, and/or Temporary Assistance for Needy Families 
 NEW
YORK 
 The State Payment Settlement Amount for New York, set forth in Exhibit B-1 to this Consent Judgment (“New York
Settlement”), will be paid to the Office of the Attorney General of the State of New York (“NYOAG”) by certified check payable to the State of New York, Department of Law and deposited by the NYOAG in an account that may be used, as
determined by the NYOAG, to address matters relating to housing, lending, mortgage defaults, foreclosures, or the mortgage crisis, including without limitation consumer assistance, investigation, enforcement operations, litigation, public
protection, consumer education, or local consumer aid, and for penalties, costs, fees, or any other use permitted under law. The New York Settlement shall be disbursed by the NYOAG in its sole discretion and at its direction consistent with the
terms of this Consent Judgment. The certified check shall be delivered to: 
 New York State Office of the
Attorney General 
 120 Broadway,
25th Floor 

New York, New York 10271-0332 
 Attn.: Scott Wilson, Senior Advisor and Special Counsel 
 NEW MEXICO

 Funds allocated to the Attorney General of the State of New Mexico shall be expended, in the sole discretion of the Attorney General,
primarily for programs to avoid preventable foreclosures and ameliorate the effects on homeowners of the foreclosure crisis, including without limitation, funding for housing counselors, establishment of a state foreclosure assistance hotline, state
and local foreclosure mediation programs, legal 

  
 B2-14

 
assistance for homeowners facing foreclosure, funding for administrative oversight for and coordination of funded programs by the Attorney General, and to enhance law enforcement efforts to
prevent and prosecute financial fraud or unfair or deceptive acts or practices. 
 NORTH CAROLINA 

For the payment of settlement funds pursuant to Paragraph III (3) of the Consent Judgment and in accordance with the provisions of Paragraph 1
(b) of Exhibit B to the Consent Judgment, North Carolina Attorney General Roy Cooper sets forth the following funding allocations for the State of North Carolina’s settlement payment and directs the Escrow Agent to pay said funds as
follows: 
  

	 	•	 	 $5.74 million to be allocated as civil penalties payable to the Civil Penalty and Forfeiture Fund pursuant to N.C. Gen. Stat. § 115C-457.2 and
Article 9, Section 7 of the North Carolina Constitution; 

  

	 	•	 	 $30.60 million to the North Carolina Housing Finance Agency for distribution as follows: (a) $19.12 million to be allocated to housing counseling
providers to ensure that North Carolina homeowners receive the benefits due under this Consent Judgment, and to ensure the availability of homeownership and foreclosure prevention counseling services in North Carolina; (b) $11.47 million to be
allocated to legal services providers in North Carolina for legal representation and assistance to North Carolinians in foreclosure or other housing or lending-related matters; 

 

	 	•	 	 $6.69 million to the Conference of District Attorneys of the North Carolina Administrative Office of the Courts to administer a program of grants among
the prosecutorial districts in North Carolina for the purpose of expanding prosecution of lending and financial crimes, and expanding prosecution and investigative abilities in those areas, and obtaining training relating to lending and financial
crimes; 

  

	 	•	 	 $2.87 million to the North Carolina State Bureau of Investigation to expand its accounting and financial investigative ability and its expertise to
investigate financial and lending crimes; 

  

	 	•	 	 $4.78 million to the North Carolina Department of Justice to enable its Consumer Protection Division to hire attorneys, investigators, financial
accountants and other specialists and staff as needed in order to increase its efforts to investigate and pursue cases related to financial fraud and unfair or deceptive trade practices in mortgage lending and financial services, and to assure
public awareness of consumers’ eligibility for relief under the Consent Judgment and address consumer need for information; 

  
 B2-15

	 	•	 	 $8.6 million to the general fund of the State of North Carolina as compensation for costs and economic losses sustained by the State due to mortgage
fraud and foreclosure misconduct. (It is anticipated that an additional $1 million will be paid to the general fund of the State of North Carolina in the form of attorneys fees.) 

To the extent there are funds remaining or unallocated under the allocations set forth above, the Escrow Agent is directed to distribute such funds to
the North Carolina Housing Finance Agency for it to distribute consistent with the purposes outlined above. If North Carolina’s settlement payment amount is reduced for unanticipated reasons, the individual allocations set forth above will each
be reduced by the corresponding percentage amount. 
 NORTH DAKOTA 

The settlement payment to the State of North Dakota shall be paid to the North Dakota Attorney General, and shall be used, in the Attorney General’s
discretion, to fund housing remediation projects designed to create more affordable and available housing or lodging in areas where more housing or lodging is needed, including creating available housing or lodging for personnel in law enforcement,
emergency response, et cetera, and to compensate the state for attorney’s fees and costs resulting from the alleged unlawful conduct of the Defendants. 
 OHIO 
 Ohio’s share of the Direct Payment Settlement Amount shall be
distributed and delivered to the office of the Ohio Attorney General, and shall be placed in the following two funds: 
  

	 	1.	$90,783,033.00 in the Attorney General Court Order Fund pursuant to section 109.111 of the Ohio Revised Code. The funds shall be transferred, distributed, disbursed, or
allocated for the purposes described in Paragraph 1(b)(i) of Exhibit B of the Consent Judgment, including the costs of the Ohio Attorney General in administering this settlement and fund. Interest or other income earned on this account shall also be
transferred, distributed, disbursed, or allocated for the purposes described in Paragraph 1(b)(i) of Exhibit B of the Consent Judgment and for the costs of the Ohio Attorney General in administering this settlement and fund.

  

	 	2.	$2,000,000.00 shall be placed in the Consumer Protection Enforcement Fund created pursuant to section 1345.51 of the Ohio Revised Code. The funds shall be used for the
purposes described in section 1345.51. 

  
 B2-16

 OREGON 
 1.1 Payment. Servicers shall make available a total sum of Twenty-Nine Million Two Hundred Fifty-Three Thousand One Hundred Ninety Dollars ($29,253,190) for payment to the State of Oregon, allocated as
follows: 
  

	 	(a)	Four Million Dollars ($4,000,000) shall be deposited into the Oregon Department of Justice Operating Account established pursuant to ORS 180.180.

  

	 	(b)	Twenty-Five Million Two Hundred Fifty-Three Thousand One Hundred Ninety Dollars ($25,253,190) shall be deposited into the General Fund with a recommendation to the
Oregon Legislative Assembly that such funds be used for housing and foreclosure relief and mitigation as set forth in this Consent Judgment. 

 PENNSYLVANIA 
 The Attorney General of the Commonwealth of Pennsylvania
(“Attorney General”) directs that the State Payment Settlement Amount, as that term is used in Exhibit B of this Consent Judgment (“Settlement Amount”), be distributed to the Office of Attorney General, to be allocated by the
Attorney General, at her sole discretion, to the Office of Attorney General and the Pennsylvania Department of Banking to further their respective educational and law enforcement purposes; and the balance to be allocated by the Attorney General, at
her sole discretion, to appropriate programs that help Pennsylvania homeowners avoid foreclosure. The amount, timing, and manner of the allocation of the Settlement Amount shall be at the sole discretion of the Attorney General. 

RHODE ISLAND 
 The
Rhode Island Attorney General shall receive all state government designated funds paid under this agreement. Said funds shall be held in separate accounts and must be used solely for mortgage foreclosure related issues and/or consumer education,
outreach, training or related consumer issues as determined by the Rhode Island Attorney General 
 SOUTH CAROLINA

 With respect to the State of South Carolina’s payment, said payment shall be used by the South Carolina Attorney General for a
consumer protection enforcement fund, consumer education fund, consumer litigation fund, local consumer aid fund, or revolving fund; for consumer restitution, including the administrative costs thereof; for attorneys’ fees and other costs of
investigation and litigation; for reimbursement of state agencies; for cy pres purposes; or for any other uses not prohibited by law. The South Carolina Attorney General shall have sole discretion over the distribution of the funds. 

SOUTH DAKOTA 

Said payment shall be used by the Attorneys General for attorney fees and other costs of investigation and litigation, or to be placed in, or applied to,
the consumer protection 

  
 B2-17

 
enforcement fund, consumer education or litigation, to defray the costs of the inquiry leading hereto, or may be used to fund or assist in funding housing counselor programs, foreclosure
assistance personnel, foreclosure mediation programs, legal assistance and funding for training and staffing of financial fraud or consumer protection enforcement efforts, civil penalties or for other uses permitted by state law, at the sole
discretion of the Attorney General 
 TENNESSEE 
 The settlement amount of $41,207,810.00 shall be paid for the benefit of the citizens of the State of Tennessee, of which the maximum of 10%, or $4,120,781.00, shall be paid to the general fund of the
State of Tennessee as a civil penalty. The remaining $37,087,029.00 shall be paid to the Office of the Attorney General of Tennessee and shall be used for purposes consistent with applicable provisions of the consent judgment as directed by the
Office of the Attorney General, including funding foreclosure prevention counseling, other housing and legal assistance programs, related compliance, investigative, enforcement, and education purposes, or to fund other programs reasonably targeted
to housing or tenant issues. 
 TEXAS 
 Said payment to the State of Texas in the amount of One Hundred Thirty-Four Million, Six Hundred Twenty-Eight Thousand, Four Hundred Eighty-Nine Dollars ($134,628,489.00) shall be allocated as follows:

  

	 	A.	Ten Million Dollars ($10,000,000.00) for civil penalties pursuant to Tex. Bus. & Com. Code §17.47(c) paid to the State of Texas for deposit to the
judicial fund pursuant to Texas Government Code §402.007; 

  

	 	B.	One Hundred Twenty-Four Million, Six Hundred Twenty-Eight Thousand, Four Hundred Eighty-Nine Dollars ($124,628,489.00) paid to the State of Texas for deposit into the
General Revenue Fund pursuant to Texas Government Code §404.094(b) and §404.097(c). 

 UTAH

 The Attorney General of the State of Utah directs that the Utah portion of the State Payment Settlement Amounts, as that term is used
in Exhibit B of this Consent Judgment, be distributed to the State of Utah to be further allocated as determined by the Utah State Legislature. 
 VERMONT 
 The state funds may be used for housing-related or other purposes.

  
 B2-18

 VIRGINIA 
 The State Payment Settlement Amount for Virginia totaling $66,525,233 shall be provided to the Virginia Attorney General for deposit to the Attorney General’s Regulatory, Consumer Advocacy,
Litigation and Enforcement Revolving Trust Fund (the “Revolving Fund”). Amounts deposited to the Revolving Fund may be used for costs of the Attorney General associated with his consumer protection advocacy and enforcement efforts and
other delineated purposes permitted by State law. 
 WASHINGTON 

The State of Washington will use its share of the State Payment Settlement Amount, as follows: 

 

	 	1.	Ten percent will be designated as a civil penalty. 

  

	 	2.	No more than $5 million will be used to compensate the State for its costs and fees to date, for costs of monitoring and enforcing the terms of the settlement, and for
enforcing RCW 19.86, the Consumer Protection Act. 

  

	 	3.	The remaining amount will be used for purposes intended to avoid preventable foreclosures or ameliorate the effects of the foreclosure crisis. As permitted by the
Consent Judgment, such uses may include 

  

	 	a.	supplementing the amounts paid to state homeowners under the Borrower Payment Fund; 

 

	 	b.	funding for housing counselors; 

  

	 	c.	funding for state and local foreclosure assistance hotlines; 

  

	 	d.	funding for state and local foreclosure mediation programs; 

  

	 	e.	funding for civil legal assistance; or 

  

	 	f.	funding for housing remediation and anti-blight projects. 

 The State of Washington will convene a committee of public and private stakeholders who are experienced in foreclosure assistance, mortgage lending, civil legal services or housing related issues to
determine how best to use the funds. As required by the Consent Judgment, the Attorney General will exercise his discretion over the final disposition of the funds in accordance with the purposes as set forth in the Consent Judgment and will provide
instructions to the Escrow Agent accordingly. 

  
 B2-19

 WEST VIRGINIA 
 Settlement payments to the State of West Virginia in the amount of $5,748,915.00 shall be placed in trust and used at the discretion of the Attorney General solely for consumer protection purposes,
including but not limited to, direct payments, restitution, consumer education, legal services, credit or bankruptcy counseling and education, housing counseling, conflict resolution programs, and costs associated with implementing court orders.

 WISCONSIN 
 Money owed to the State of Wisconsin shall be made payable to ‘Attorney General, State of Wisconsin,’ and may be used for any purpose permitted under the Consent Judgment, as solely determined
and directed by the Attorney General. 
 WYOMING 
 The Escrow Agent shall distribute the amount constituting the State Payment Settlement Amount for the State of Wyoming to the Attorney General of the State of Wyoming, as trustee, to hold and distribute
such amount, pursuant to Wyoming Statute § 9-1-639(a)(i), exclusively for the purpose of addressing mortgage and foreclosure matters in the State of Wyoming, by providing grants or other aid to agencies and organizations approved by the
Attorney General of the State of Wyoming for mortgage and housing related consumer assistance, consumer education, credit counseling, mediation programs, legal assistance, training, or staffing. 

  
 B2-20

 EXHIBIT C 

 BORROWER PAYMENT AMOUNT 

1. The Borrower Payment Amount shall be administered under the direction and control of the State members of the Monitoring Committee in
the following manner. 
 2. Within ninety (90) days of the Effective Date of this Consent Judgment, the State members of
the Monitoring Committee shall choose and retain a Settlement Administrator (“the Administrator”) to administer the distribution of cash payments to individual borrowers under this and all similar Consent Judgments with other servicers
concerning the Covered Conduct (the “Related Consent Judgments”). All costs and expenses of the Administrator, including taxes, shall be paid from the Borrower Payment Amount. 

3. Defendant shall provide to the Administrator all information already in its possession and readily available that is reasonably
necessary for the administration of this and the Related Consent Judgments, within a reasonable time after receipt of the request for information. Defendant is ordered herein to provide such information under 15 U.S.C. § 6802(e)(1)(A),
(5) and (8) of the Gramm-Leach-Bliley Act. Such information pertaining to individual eligible Borrowers, including names and other identifying information, may be provided to individual states, but only if the information is used solely
for the purpose of contacting eligible Borrowers, responding to inquiries from Borrowers regarding their eligibility or concerning the award of borrower payments under this Consent Judgment, and/or complying with tax reporting and withholding
obligations, if any. The Administrator shall utilize appropriate information security protocols to ensure the privacy of Borrower information and otherwise comply with all applicable privacy laws. After the completion of the Borrower Payment
process, the Administrator shall provide a report to each Defendant identifying which borrowers have received payment. In addition, Defendant may request from the Administrator 

 
such interim reports as may be deemed reasonable by the State Members of the Monitoring Committee. Interim reports necessary to insure that Borrowers will not receive duplicate payments by virtue
of litigation, the foreclosure review required by federal banking agencies or otherwise hereby are deemed reasonable. Defendant shall warrant to the State Members of the Monitoring Committee at the time of supplying information to the Administrator
that the information is complete and accurate to the best of its knowledge and capability. 
 4. The Administrator shall permit
reasonable onsite inspection by the State members of the Monitoring Committee on the premises of the Administrator to monitor administration of this and all Related Consent Judgments. 

5. As a condition to receipt of any payments pursuant to this process, borrowers must agree that such payment shall offset and operate to
reduce any other obligation Defendant has to the borrowers to provide compensation or other payments. However, borrowers shall not be required to release or waive any other right or legal claim as a condition of receiving such payments. 

6. Any cash payment to individual borrowers awarded under the terms of this Consent Judgment is not and shall not be considered as
forgiven debt. 
 7. The purposes of the payments described in this Exhibit C are remedial and relate to the reduction in the
proceeds deemed realized by borrowers for tax purposes from the foreclosure sale of residential properties owned by the borrowers allegedly resulting from the allegedly unlawful conduct of the Defendants. 

 EXHIBIT D 

 Consumer Relief Requirements 

Any Servicer as defined in the Servicing Standards set forth in Exhibit A to this Consent Judgment (hereinafter “Servicer” or
“Participating Servicer”) agrees that it will not implement any of the Consumer Relief Requirements described herein through policies that are intended to (i) disfavor a specific geography within or among states that are a party to
the Consent Judgment or (ii) discriminate against any protected class of borrowers. This provision shall not preclude the implementation of pilot programs in particular geographic areas. 

Any discussion of property in these Consumer Relief Requirements, including any discussion in Table 1 or other documents attached hereto,
refers to a 1-4 unit single-family property (hereinafter, “Property” or collectively, “Properties”). 
 Any
consumer relief guidelines or requirements that are found in Table 1 or other documents attached hereto, are hereby incorporated into these Consumer Relief Requirements and shall be afforded the same deference as if they were written in the text
below. 
 For the avoidance of doubt, subject to the Consumer Relief Requirements described below, Servicer shall receive credit
for consumer relief activities with respect to loans insured or guaranteed by the U.S. Department of Housing and Urban Development, U.S. Department of Veterans Affairs, or the U.S. Department of Agriculture in accordance with the terms and
conditions herein, provided that nothing herein shall be deemed to in any way relieve Servicer of the obligation to comply with the requirements of the U.S. Department of Housing and Urban Development, U.S. Department of Veterans Affairs, and the
U.S. Department of Agriculture with respect to the servicing of such loans. 
 Servicer shall not, in the ordinary course,
require a borrower to waive or release legal claims and defenses as a condition of approval for loss mitigation activities under these Consumer Relief Requirements. However, nothing herein shall preclude Servicer from requiring a waiver or release
of legal claims and defenses with respect to a Consumer Relief activity offered in connection with the resolution of a contested claim, when the borrower would not otherwise have received as favorable terms or when the borrower receives additional
consideration. 
 Programmatic exceptions to the crediting available for the Consumer Relief Requirements listed below may be
granted by the Monitoring Committee on a case-by-case basis. 
 To the extent a Servicer is responsible for the servicing of a
mortgage loan to which these Consumer Relief Requirements may apply, the Servicer shall receive credit for all consumer relief and refinancing activities undertaken in connection with such mortgage loan by any of its subservicers to the same extent
as if Servicer had undertaken such activities itself.* 

	1.	First Lien Mortgage Modifications 

  

	 	a.	Servicer will receive credit under Table 1, Section 1, for first-lien mortgage loan modifications made in accordance with the guidelines set forth in this
Section 1. 

  

	 	b.	 First liens on
occupied1 Properties with an unpaid principal balance
(“UPB”) prior to capitalization at or below the highest GSE conforming loan limit cap as of January 1, 2010 shall constitute at least 85% of the eligible credits for first liens (the “Applicable Limits”).

  

	 	c.	Eligible borrowers must be at least 30 days delinquent or otherwise qualify as being at imminent risk of default due to borrower’s financial situation.

  

	 	d.	Eligible borrowers’ pre-modification loan-to-value ratio (“LTV”) is greater than 100%. 

 

	 	e.	 Post-modification payment should target a debt-to-income ratio (“DTI”)2 of 31% (or an affordability measurement consistent with HAMP guidelines) and a modified LTV3 of no greater than 120%, provided that eligible borrowers receive a
modification that meets the following terms: 

  

	 	i.	Payment of principal and interest must be reduced by at least 10%. 

  

	 	ii.	Where LTV exceeds 120% at a DTI of 31%, principal shall be reduced to a LTV of 120%, subject to a minimum DTI of 25% (which minimum may be waived by Servicer at
Servicer’s sole 

  

	*	If a Servicer holds a mortgage loan but does not service or control the servicing rights for such loan (either through its own servicing operations or a subservicer),
then no credit shall be granted to that Servicer for consumer relief and refinancing activities related to that loan. 

  

	1 	 Servicer may rely on a borrower’s statement, at the time of the modification evaluation, that a Property is occupied or that the borrower intends
to rent or re-occupy the property. 

  

	2 	 Consistent with HAMP, DTI is based on first-lien mortgage debt only. For non-owner-occupied properties, Servicer shall consider other appropriate
measures of affordability. 

  

	3 	 For the purposes of these guidelines, LTV may be determined in accordance with HAMP PRA.

  
 D-2

	 	
discretion), provided that for investor-owned loans, the LTV and DTI need not be reduced to a level that would convert the modification to net present value (“NPV”) negative.

  

	 	f.	DTI requirements may be waived for first lien mortgages that are 180 days or more delinquent as long as payment of principal and interest is reduced by at least 20% and
LTV is reduced to at least 120%. 

  

	 	g.	Servicer shall also be entitled to credit for any amounts of principal reduction which lower LTV below 120%. 

 

	 	h.	When Servicer reduces principal on a first lien mortgage via its proprietary modification process, and a Participating Servicer owns the second lien mortgage, the
second lien shall be modified by the second lien owning Participating Servicer in accordance with Section 2.c.i below, provided that any Participating Servicer other than the five largest servicers shall be given a reasonable amount of time, as
determined by the Monitor, after that Participating Servicer’s Start Date to make system changes necessary to participate in and implement this requirement. Credit for such second lien mortgage write-downs shall be credited in accordance with
the second lien percentages and cap described in Table 1, Section 2. 

  

	 	i.	In the event that, in the first 6 months after Servicer’s Start Date (as defined below), Servicer temporarily provides forbearance or conditional forgiveness to an
eligible borrower as the Servicer ramps up use of principal reduction, Servicer shall receive credit for principal reduction on such modifications provided that (i) Servicer may not receive credit for both the forbearance and the subsequent
principal reduction and (ii) Servicer will only receive the credit for the principal reduction once the principal is actually forgiven in accordance with these Consumer Relief Requirements and Table 1. 

 

	 	j.	Eligible modifications include any modification that is made on or after Servicer’s Start Date, including: 

 

	 	i.	Write-offs made to allow for refinancing under the FHA Short Refinance Program; 

 

	 	ii.	Modifications under the Making Home Affordable Program (including the Home Affordable Modification Program (“HAMP”) Tier 1 or Tier 2) or the Housing Finance
Agency Hardest Hit Fund (“HFA Hardest Hit Fund”) (or any other federal program) where principal is forgiven, except to the extent that state or federal funds paid to Servicer in its capacity as an investor are the source of a
Servicer’s credit claim. 

  
 D-3

	 	iii.	 Modifications under other proprietary or other government modification programs, provided that such modifications meet the guidelines set forth
herein.4 

2. Second Lien Portfolio Modifications 
  

	 	a.	Servicer is required to adhere to these guidelines in order to receive credit under Table 1, Section 2. 

 

	 	b.	A write-down of a second lien mortgage will be creditable where such write-down facilitates either (a) a first lien modification that involves an occupied Property
for which the borrower is 30 days delinquent or otherwise at imminent risk of default due to the borrower’s financial situation; or (b) a second lien modification that involves an occupied Property with a second lien which is at least 30
days delinquent or otherwise at imminent risk of default due to the borrower’s financial situation. 

  

	4 	 Two examples are hereby provided. Example 1: on a mortgage loan at 175% LTV, when a Servicer (in its capacity as an investor) extinguishes $75 of
principal through the HAMP Principal Reduction Alternative (“PRA”) modification in order to bring the LTV down to 100%, if the Servicer receives $28.10 in PRA principal reduction incentive payments from the U.S. Department of the Treasury
for that extinguishment, then the Servicer may claim $46.90 of principal reduction for credit under these Consumer Relief Requirements: 

  

					
	 LTV Reduction Band:
	  	 HAMP-PRA Incentive Amount

Received:
	  	 Allowable Settlement Credit:

	 175% LTV to 140% LTV
	  	$10.50 (35% LTV * $0.30)	  	$24.50 ((35% LTV-$10.50) * $1.00)
	 140% LTV to 115% LTV
	  	$11.30 (25% LTV * $0.45)	  	$13.70 ((25% LTV-$11.30) * $1.00)
	 115% LTV to 105% LTV
	  	$6.30 (10% LTV * $0.63)	  	$3.70 ((10% LTV-$6.30) * $1.00)
	 105% LTV to 100% LTV
	  	None (no credit below 105% LTV)	  	$5.00 (5% LTV * $1.00)
	 Total:
	  	$28.10	  	$46.90

 Example 2: on a mortgage loan at 200% LTV, when a Servicer (in its capacity as an investor) extinguishes
$100 of principal through a HAMP-PRA modification in order to bring the LTV down to 100%, if the Servicer receives $35.60 in PRA principal reduction incentive payments from Treasury for that extinguishment, then although the Servicer would have
funded $64.40 in principal reduction on that loan, the Servicer may claim $55.70 of principal reduction for credit under these Consumer Relief Requirements: 
  

					
	 LTV Reduction Band:
	  	 HAMP-PRA Incentive Amount

Received:
	  	 Allowable Settlement Credit:

	 200% LTV to 175% LTV
	  	$7.50 (25% LTV * $0.30)	  	$8.80 ((25% LTV-$7.50) * $0.50)
	 175% LTV to 140% LTV
	  	$10.50 (35% LTV * $0.30)	  	$24.50 ((35% LTV-$10.50) * $1.00)
	 140% LTV to 115% LTV
	  	$11.30 (25% LTV * $0.45)	  	$13.70 ((25% LTV-$11.30) * $1.00)
	 115% LTV to 105% LTV
	  	$6.30 (10% LTV * $0.63)	  	$3.70 ((10% LTV-$6.30) * $1.00)
	 105% LTV to 100% LTV
	  	None (no credit below 105% LTV)	  	$5.00 (5% LTV * $1.00)
	 Total:
	  	$35.60	  	$55.70

  
 D-4

	 	c.	Required Second Lien Modifications: 

  

	 	i.	Servicer agrees that it must write down second liens consistent with the following program until its Consumer Relief Requirement credits are fulfilled:

  

	 	1.	A write-down of a second lien mortgage will be creditable where a successful first lien modification is completed by a Participating Servicer via a servicer’s
proprietary, non-HAMP modification process, in accordance with Section 1, with the first lien modification meeting the following criteria: 

  

	 	a.	Minimum 10% payment reduction (principal and interest); 

  

	 	b.	Income verified; 

  

	 	c.	A UPB at or below the Applicable Limits; and 

  

	 	d.	 Post-modification
DTI5 between 25% and 31%. 

 

	 	2.	If a Participating Servicer has completed a successful proprietary first lien modification and the second lien loan amount is greater than $5,000 UPB and the current
monthly payment is greater than $100, then: 

  

	 	a.	Servicer shall extinguish and receive credit in accordance with Table 1, Section 2.iii on any second lien that is greater than 180 days delinquent.

  

	 	b.	Otherwise, Servicer shall solve for a second lien payment utilizing the HAMP Second Lien Modification Program (“2MP”) logic used as of January 26, 2012.

  

	 	c.	Servicer shall use the following payment waterfall: 

  

	 	i.	Forgiveness equal to the lesser of (a) achieving 115% combined loan-to-value ratio (“CLTV”) or (b) 30% UPB (subject to minimum forgiveness level);
then 

  

	 	ii.	Reduce rate until the 2MP payment required by 2MP logic as of January 26, 2012; then 

 

	5 	 Consistent with HAMP, DTI is based on first-lien mortgage debt only. For non-owner-occupied properties, Servicer shall consider other appropriate
measures of affordability. 

  
 D-5

	 	iii.	Extend term to “2MP Term” (greater of modified first or remaining second). 

 

	 	d.	Servicer shall maintain an I/O product option consistent with 2MP protocols. 

 

	 	d.	Eligible second lien modifications include any modification that is made on or after Servicer’s Start Date, including: 

 

	 	i.	Principal reduction or extinguishments through the Making Home Affordable Program (including 2MP), the FHA Short Refinance Second Lien (“FHA2LP”) Program or
the HFA Hardest Hit Fund (or any other federal program), except (to the extent) that state or federal funds are the source of a Servicer’s credit claim. 

 

	 	ii.	Second lien write-downs or extinguishments completed under proprietary modification programs, are eligible, provided that such write-downs or extinguishments meet the
guidelines as set forth herein. 

  

	 	e.	Extinguishing balances of second liens to support the future ability of individuals to become homeowners will be credited based on applicable credits in Table 1.

 3. Enhanced Borrower Transitional Funds 
 Servicer may receive credit, as described in Table 1, Section 3, for providing additional transitional funds to homeowners in connection with a short sale or deed-in-lieu of foreclosure to homeowners
for the amount above $1,500. 
 4. Short Sales 
  

	 	a.	As described in the preceding paragraph, Servicer may receive credit for providing incentive payments for borrowers on or after Servicer’s Start Date who are
eligible and amenable to accepting such payments in return for a dignified exit from a Property via short sale or similar program. Credit shall be provided in accordance with Table 1, Section 3.i. 

 

	 	b.	To facilitate such short sales, Servicer may receive credit for extinguishing second liens on or after Servicer’s Start Date under Table 1, Section 4.

  

	 	c.	Short sales through the Home Affordable Foreclosure Alternatives (HAFA) Program or any HFA Hardest Hit Fund program or proprietary programs closed on or after
Servicer’s Start Date are eligible. 

  

	 	d.	 Servicer shall be required to extinguish a second lien owned by Servicer behind a successful short sale/deed-in-lieu conducted by a Participating
Servicer (provided that any Participating Servicer other than the five largest servicers shall be given a reasonable amount of time, as determined 

  
 D-6

	 	
by the Monitor, after their Start Date to make system changes necessary to participate in and implement this requirement) where the first lien is greater than 100% LTV and has a UPB at or below
the Applicable Limits, until Servicer’s Consumer Relief Requirement credits are fulfilled. The first lien holder would pay to the second lien holder 8% of UPB, subject to a $2,000 floor and an $8,500 ceiling. The second lien holder would then
release the note or lien and waive the balance. 

 5. Deficiency Waivers 

 

	 	a.	Servicer may receive credit for waiving deficiency balances if not eligible for credit under some other provision, subject to the cap provided in the Table 1,
Section 5.i. 

  

	 	b.	Credit for such waivers of any deficiency is only available where Servicer has a valid deficiency claim, meaning where Servicer can evidence to the Monitor that it had
the ability to pursue a deficiency against the borrower but waived its right to do so after completion of the foreclosure sale. 

6. Forbearance for Unemployed Borrowers 
  

	 	a.	Servicer may receive credit for forgiveness of payment of arrearages on behalf of an unemployed borrower in accordance with Table 1, Section 6.i.

  

	 	b.	Servicer may receive credit under Table 1, Section 6.ii., for funds expended to finance principal forbearance solutions for unemployed borrowers as a means of
keeping them in their homes until such time as the borrower can resume payments. Credit will only be provided beginning in the 7th month of the forbearance under Table 1, Section 6.ii. 

7. Anti-Blight Provisions 
  

	 	a.	Servicer may receive credit for certain anti-blight activities in accordance with and subject to caps contained in Table 1, Section 7. 

 

	 	b.	Any Property value used to calculate credits for this provision shall have a property evaluation meeting the standards acceptable under the Making Home Affordable
programs received within 3 months of the transaction. 

 8. Benefits for Servicemembers 

 

	 	a.	Short Sales 

  

	 	i.	 Servicer shall, with respect to owned portfolio first liens, provide servicemembers who qualify for SCRA benefits (“Eligible Servicemembers”)
a short sale agreement containing a predetermined minimum net proceeds amount (“Minimum Net Proceeds”) that Servicer will accept for short sale transaction upon receipt of the listing agreement and all required third-party approvals. The
Minimum Net Proceeds may be expressed as a 

  
 D-7

	 	
fixed dollar amount, as a percentage of the current market value of the property, or as a percentage of the list price as approved by Servicer. After providing the Minimum Net Proceeds, Servicer
may not increase the minimum net requirements above the Minimum Net Proceeds amount until the initial short sale agreement termination date is reached (not less than 120 calendar days from the date of the initial short sale agreement). Servicer must
document subsequent changes to the Minimum Net Proceeds when the short sale agreement is extended. 

  

	 	ii.	Eligible Servicemembers shall be eligible for this short sale program if: (a) they are an active duty full-time status Eligible Servicemember; (b) the
property securing the mortgage is not vacant or condemned; (c) the property securing the mortgage is the Eligible Servicemember’s primary residence (or, the property was his or her principal residence immediately before he or she moved
pursuant to a Permanent Change of Station (“PCS”) order dated on or after October 1, 2010; (d) the Eligible Servicemember purchased the subject primary residence on or after July 1, 2006 and before December 31, 2008;
and (e) the Eligible Servicemember relocates or has relocated from the subject property not more than 12 months prior to the date of the short sale agreement to a new duty station or home port outside a 50-mile radius of the Eligible
Servicemember’s former duty station or home port under a PCS. Eligible Servicemembers who have relocated may be eligible if the Eligible Servicemember provides documentation that the property was their principal residence prior to relocation or
during the 12-month period prior to the date of the short sale agreement. 

  

	 	b.	Short Sale Waivers 

  

	 	i.	If an Eligible Servicemember qualifies for a short sale hereunder and sells his or her principal residence in a short sale conducted in accordance with Servicer’s
then customary short sale process, Servicer shall, in the case of an owned portfolio first lien, waive the additional amount owed by the Eligible Servicemember so long as it is less than $250,000. 

 

	 	ii.	Servicer shall receive credit under Table 1, Section 4, for mandatory waivers of amounts under this Section 8.b. 

 

	 	c.	With respect to the refinancing program described in Section 9 below, Servicer shall use reasonable efforts to identify active servicemembers in its owned
portfolio who would qualify and to solicit those individuals for the refinancing program. 

  
 D-8

 9. Refinancing Program 
  

	 	a.	Servicer shall create a refinancing program for current borrowers. Servicer shall provide notification to eligible borrowers indicating that they may refinance under
the program described herein. The minimum occupied Property eligibility criteria for such a program shall be: 

  

	 	i.	The program shall apply only to Servicer-owned first lien mortgage loans. 

  

	 	ii.	Loan must be current with no delinquencies in past 12 months. 

  

	 	iii.	Fixed rate loans, ARMS, or I/Os are eligible if they have an initial period of 5 years or more. 

 

	 	iv.	Current LTV is greater than 100%. 

  

	 	v.	Loans must have been originated prior to January 1, 2009. 

  

	 	vi.	Loan must not have received any modification in the past 24 months. 

  

	 	vii.	Loan must have a current interest rate of at least 5.25 % or PMMS + 100 basis points, whichever is greater. 

 

	 	viii.	The minimum difference between the current interest rate and the offered interest rate under this program must be at least 25 basis points or there must be at least a
$100 reduction in monthly payment. 

  

	 	ix.	Maximum UPB will be an amount at or below the Applicable Limits. 

  

	 	x.	The following types of loans are excluded from the program eligibility: 

  

	 	1.	FHA/VA 

  

	 	2.	Property outside the 50 States, DC, and Puerto Rico 

  

	 	3.	Loans on Manufactured Homes 

  

	 	4.	Loans for borrowers who have been in bankruptcy anytime within the prior 24 months 

 

	 	5.	Loans that have been in foreclosure within the prior 24 months 

  

	 	b.	 The refinancing program shall be made available to all borrowers fitting the minimum eligibility criteria described above in 9.a. Servicer will be free
to extend the program to other customers beyond the minimum eligibility criteria provided above and will receive credit under this Agreement for such refinancings, provided that such customers have an

  
 D-9

	 	
LTV of over 80%, and would not have qualified for a refinance under Servicer’s generally-available refinance programs as of September 30, 2011. Notwithstanding the foregoing, Servicer
shall not be required to solicit or refinance borrowers who do not satisfy the eligibility criteria under 9.a above. In addition, Servicer shall not be required to refinance a loan under circumstances that, in the reasonable judgment of the
Servicer, would result in Troubled Debt Restructuring (“TDR”) treatment. A letter to the United States Securities and Exchange Commission regarding TDR treatment, dated November 22, 2011, shall be provided to the Monitor for review.

  

	 	c.	The structure of the refinanced loans shall be as follows: 

  

	 	i.	Servicer may offer refinanced loans with reduced rates either: 

  

	 	1.	For the life of the loan; 

  

	 	2.	For loans with current interest rates above 5.25% or PMMS + 100 basis points, whichever is greater, the interest rate may be reduced for 5 years. After the 5 year fixed
interest rate period, the rate will return to the preexisting rate subject to a maximum rate increase of 0.5% annually; or 

  

	 	3.	For loans with an interest rate below 5.25% or PMMS + 100 basis points, whichever is greater, the interest rate may be reduced to obtain at least a 25 basis point
interest rate reduction or $100 payment reduction in monthly payment, for a period of 5 years, followed by 0.5% annual interest rate increases with a maximum ending interest rate of 5.25% or PMMS + 100 basis points. 

 

	 	ii.	The original term of the loan may be changed. 

  

	 	iii.	Rate reduction could be done through a modification of the existing loan terms or refinance into a new loan. 

 

	 	iv.	New term of the loan has to be a fully amortizing product. 

  

	 	v.	The new interest rate will be capped at 100 basis points over the PMMS rate or 5.25%, whichever is greater, during the initial rate reduction period.

  

	 	d.	Banks fees and expenses shall not exceed the amount of fees charged by Banks under the current Home Affordable Refinance Program (“HARP”) guidelines.

  

	 	e.	The program shall be credited under these Consumer Relief Requirements as follows: 

  
 D-10

	 	i.	Credit will be calculated as the difference between the preexisting interest rate and the offered interest rate times UPB times a multiplier. 

 

	 	ii.	The multiplier shall be as follows: 

  

	 	1.	If the new rate applies for the life of the loan, the multiplier shall be 8 for loans with a remaining term greater than 15 years, 6 for loans with a remaining term
between 10 and 15 years and 5 for loans with a remaining term less than 10 years. 

  

	 	2.	If the new rate applies for 5 years, the multiplier shall be 5. 

  

	 	f.	Additional dollars spent by each Servicer on the refinancing program beyond that Servicer’s required commitment shall be credited 25% against that Servicer’s
first lien principal reduction obligation and 75% against that Servicer’s second lien principal reduction obligation, up to the limits set forth in Table 1. 

 10. Timing, Incentives, and Payments 
  

	 	a.	For the consumer relief and refinancing activities imposed by this Agreement, Servicer shall be entitled to receive credit against Servicer’s outstanding
settlement commitments for activities taken on or after Servicer’s start date, March 1, 2012 (such date, the “Start Date”). 

  

	 	b.	Servicer shall receive an additional 25% credit against Servicer’s outstanding settlement commitments for any first or second lien principal reduction and any
amounts credited pursuant to the refinancing program within 12 months of Servicer’s Start Date (e.g., a $1.00 credit for Servicer activity would count as $1.25). 

 

	 	c.	Servicer shall complete 75% of its Consumer Relief Requirement credits within two years of the Servicer’s Start Date. 

 

	 	d.	 If Servicer fails to meet the commitment set forth in these Consumer Relief Requirements within three years of Servicer’s Start Date, Servicer
shall pay an amount equal to 125% of the unmet commitment amount; except that if Servicer fails to meet the two year commitment noted above, and then fails to meet the three year commitment, the Servicer shall pay an amount equal to 140% of the
unmet three-year commitment amount; provided, however, that if Servicer must pay any Participating State for failure to meet the obligations of a state-specific commitment to provide Consumer Relief pursuant to the terms of that commitment, then
Servicer’s obligation to pay under this provision shall be reduced by the amount that such a Participating State would have received under this provision and the Federal portion of the payment attributable to that

  
 D-11

	 	
Participating State. The purpose of the 125% and 140% amounts is to encourage Servicer to meet its commitments set forth in these Consumer Relief Requirements. 

11. Applicable Requirements 
 The
provision of consumer relief by the Servicer in accordance with this Agreement in connection with any residential mortgage loan is expressly subject to, and shall be interpreted in accordance with, as applicable, the terms and provisions of the
Servicer Participation Agreement with the U.S. Department of Treasury, any servicing agreement, subservicing agreement under which Servicer services for others, special servicing agreement, mortgage or bond insurance policy or related agreement or
requirements to which Servicer is a party and by which it or its servicing affiliates are bound pertaining to the servicing or ownership of the mortgage loans, including without limitation the requirements, binding directions, or investor guidelines
of the applicable investor (such as Fannie Mae or Freddie Mac), mortgage or bond insurer, or credit enhancer, provided, however, that the inability of a Servicer to offer a type, form or feature of the consumer relief payments by virtue of an
Applicable Requirement shall not relieve the Servicer of its aggregate consumer relief obligations imposed by this Agreement, i.e., the Servicer must satisfy such obligations through the offer of other types, forms or features of consumer relief
payments that are not limited by such Applicable Requirement. 

  
 D-12

 EXHIBIT D-1 

 Table 11 
  

					
	Menu Item	  	Credit Towards Settlement 	  	Credit Cap
	 Consumer Relief Funds
	  		  	
			
	 1.      First Lien Mortgage Modification2
	  		  	Minimum 30% for First Lien Mods3 (which can be reduced by 2.5% of overall consumer relief funds for excess refinancing program credits above the minimum amount required)
	 PORTFOLIO LOANS
	  		  	
			
	 i.       First lien principal forgiveness modification
	  	LTV </= 175%: $1.00 Write-down=$1.00 Credit	  	
			
		  	LTV > 175%: $1.00 Write-down=$0.50 Credit (for only the portion of principal forgiven over 175%)	  	
			
	 ii.      Forgiveness of forbearance amounts on existing modifications
	  	$1.00 Write-down=$0.40 Credit	  	Max 12.5%

  

	1 	 Where applicable, the number of days of delinquency will be determined by the number of days a loan is delinquent at the start of the earlier of the
first or second lien modification process. For example, if a borrower applies for a first lien principal reduction on February 1, 2012, then any delinquency determination for a later second lien modification made pursuant to the terms of this
Agreement will be based on the number of days the second lien was delinquent as of February 1, 2012. 

	2 	 Credit for all modifications is determined from the date the modification is approved or communicated to the borrower. However, no credits shall be
credited unless the payments on the modification are current as of 90 days following the implementation of the modification, including any trial period, except if the failure to make payments on the modification within the 90 day period is due to
unemployment or reduced hours, in which case Servicer shall receive credit provided that Servicer has reduced the principal balance on the loan. Eligible Modifications will include any modification that is completed on or after the Start Date, as
long as the loan is current 90 days after the modification is implemented. 

	3	 All minimum and maximum percentages refer to a percentage of total consumer relief funds. 

					
	Menu Item	  	Credit Towards Settlement	  	Credit Cap
	 iii.    Earned forgiveness over a period of no greater than 3 years–provided consistent with
PRA
	  	 LTV </= 175%: $1.00 Write-down=$.85 Credit
  

LTV > 175%: $1.00 Write-down=$0.45 Credit (for only the portion of principal forgiven over 175%)
	  	
			
	 SERVICE FOR OTHERS
  

iv.     First lien principal forgiveness modification on investor loans
(forgiveness by investor)
	  	 $1.00 Write-down=$0.45

Credit
	  	
			
	 v.      Earned forgiveness over a period of no greater than 3 years–provided consistent
with PRA
	  	 LTV </= 175%: $1.00 Write-down=$.40 Credit
  

LTV > 175%: $1.00 Write-down=$0.20 Credit (for only the portion of principal forgiven over 175%)
	  	
			
	 2.      Second Lien Portfolio Modifications
	  		  	Minimum of 60% for 1st and 2nd Lien
Mods (which can be reduced by 10% of overall consumer relief funds for excess refinancing program credits above the minimum amounts required)
			
	 i.       Performing Second Liens (0-90 days delinquent)
	  	 $1.00 Write-down=$0.90

Credit
	  	

  
 D1-2

					
	Menu Item	  	Credit Towards Settlement	  	Credit Cap
	 ii.      Seriously Delinquent Second Liens (>90-179 days delinquent)
	  	$1.00 Write-down=$0.50 Credit	  	
			
	 iii.    Non-Performing Second Liens (180 or more days delinquent)
	  	$1.00 Write-down=$0.10 Credit	  	
			
	 3.      Enhanced Borrower Transitional
Funds
	  		  	Max 5%
			
	 i.       Servicer Makes Payment
	  	$1.00 Payment=$1.00 Credit (for the amount over $1,500)	  	
			
	 ii.      Investor Makes Payment (non-GSE)
	  	$1.00 Payment=0.45 Credit (for the amount over the $1,500 average payment established by Fannie Mae and Freddie Mac)	  	
			
	 4.      Short Sales/Deeds in Lieu
	  		  	
			
	 i.       Servicer makes payment to unrelated 2nd lien holder for release of 2nd lien
	  	$1.00 Payment=$1.00 Credit	  	
			
	 ii.      Servicer forgives deficiency and releases lien on 1st lien Portfolio Loans
	  	$1.00 Write-down=$0.45 Credit	  	
			
	 iii.    Investor forgives deficiency and releases lien on 1st Lien investor loans
	  	$1.00 Write-down=$0.20 Credit	  	
			
	 iv.     Forgiveness of deficiency balance and release of lien on
	  		  	

  
 D1-3

					
	Menu Item	  	Credit Towards Settlement	  	Credit Cap
	 Portfolio Second Liens Performing Second Liens (0-90 days delinquent)
	  	$1.00 Write-down=$0.90 Credit	  	
			
	 Seriously Delinquent Second Liens (>90-179 days delinquent)
	  	$1.00 Write-down=$0.50 Credit	  	
			
	 Non-Performing Second Liens (180 or more days delinquent)
	  	$1.00 Write-down=$0.10 Credit	  	
			
	 5.      Deficiency Waivers
	  		  	Max 10%
			
	 i.       Deficiency waived on 1st and 2nd liens loans
	  	$1.00 Write-down=$0.10 Credit	  	
			
	 6.      Forbearance for unemployed homeowners
	  		  	
			
	 i.       Servicer forgives payment arrearages on behalf of borrower
	  	$1.00 new forgiveness=$1.00 Credit	  	
			
	 ii.      Servicer facilitates traditional forbearance program
	  	$1.00 new forbearance = $0.05 Credit	  	
			
	 7.      Anti-Blight Provisions
	  		  	Max 12%
			
	 i.       Forgiveness of principal associated with a property where Servicer does not pursue
foreclosure
	  	$1.00 property value=$0.50 Credit	  	

  
 D1-4

					
	Menu Item	  	Credit Towards Settlement	  	Credit Cap
	 ii.      Cash costs paid by Servicer for demolition of property
	  	$1.00 Payment=$1.00 Credit	  	
			
	 iii.    REO properties donated to accepting municipalities or nonprofits or to disabled servicemembers or
relatives of deceased servicemembers
	  	$1.00 property value=$1.00 Credit	  	

  
 D1-5

 EXHIBIT E 

 Enforcement Terms 

 

	A.	Implementation Timeline. Servicer anticipates that it will phase in the implementation of the Servicing Standards and Mandatory Relief Requirements
(i) through (iv), as described in Section C.12, using a grid approach that prioritizes implementation based upon: (i) the importance of the Servicing Standard to the borrower; and (ii) the difficulty of implementing the Servicing
Standard. In addition to the Servicing Standards and any Mandatory Relief Requirements that have been implemented upon entry of this Consent Judgment, the periods for implementation will be: (a) within 60 days of entry of this Consent Judgment;
(b) within 90 days of entry of this Consent Judgment; and (c) within 180 days of entry of this Consent Judgment. Servicer will agree with the Monitor chosen pursuant to Section C, below, on the timetable in which the Servicing Standards
and Mandatory Relief Requirements (i) through (iv) will be implemented. In the event that Servicer, using reasonable efforts, is unable to implement certain of the standards on the specified timetable, Servicer may apply to the Monitor for
a reasonable extension of time to implement those standards or requirements. 

  

	B.	Monitoring Committee. A committee comprising representatives of the state Attorneys General, State Financial Regulators, the U.S. Department of Justice, and the
U.S. Department of Housing and Urban Development shall monitor Servicer’s compliance with this Consent Judgment (the “Monitoring Committee”). The Monitoring Committee may substitute representation, as necessary. Subject to Section F,
the Monitoring Committee may share all Monitor Reports, as that term is defined in Section D.2 below, with any releasing party. 

  

	C.	Monitor 

 Retention
and Qualifications and Standard of Conduct 
  

	 	1.	Pursuant to an agreement of the parties, Joseph A. Smith Jr. is appointed to the position of Monitor under this Consent Judgment. If the Monitor is at any time unable
to complete his or her duties under this Consent Judgment, Servicer and the Monitoring Committee shall mutually agree upon a replacement in accordance with the process and standards set forth in Section C of this Consent Judgment.

  

	 	2.	 Such Monitor shall be highly competent and highly respected, with a reputation that will garner public confidence in his or her ability to perform the
tasks required under this Consent Judgment. The Monitor shall have the right to employ an accounting firm or firms or other firm(s) with similar capabilities to support the Monitor in carrying out his or her duties under this Consent Judgment.
Monitor and Servicer shall agree on the selection of a “Primary Professional Firm,” which must have adequate capacity and resources to perform the work required under this agreement.

	 	The Monitor shall also have the right to engage one or more attorneys or other professional persons to represent or assist the Monitor in carrying out the
Monitor’s duties under this Consent Judgment (each such individual, along with each individual deployed to the engagement by the Primary Professional Firm, shall be defined as a “Professional”). The Monitor and Professionals will
collectively possess expertise in the areas of mortgage servicing, loss mitigation, business operations, compliance, internal controls, accounting, and foreclosure and bankruptcy law and practice. The Monitor and Professionals shall at all times act
in good faith and with integrity and fairness towards all the Parties. 

  

	 	3.	The Monitor and Professionals shall not have any prior relationships with the Parties that would undermine public confidence in the objectivity of their work and,
subject to Section C.3(e), below, shall not have any conflicts of interest with any Party. 

  

	 	(a)	The Monitor and Professionals will disclose, and will make a reasonable inquiry to discover, any known current or prior relationships to, or conflicts with, any Party,
any Party’s holding company, any subsidiaries of the Party or its holding company, directors, officers, and law firms. 

  

	 	(b)	The Monitor and Professionals shall make a reasonable inquiry to determine whether there are any facts that a reasonable individual would consider likely to create a
conflict of interest for the Monitor or Professionals. The Monitor and Professionals shall disclose any conflict of interest with respect to any Party. 

  

	 	(c)	The duty to disclose a conflict of interest or relationship pursuant to this Section C.3 shall remain ongoing throughout the course of the Monitor’s and
Professionals’ work in connection with this Consent Judgment. 

  

	 	(d)	All Professionals shall comply with all applicable standards of professional conduct, including ethics rules and rules pertaining to conflicts of interest.

  

	 	(e)	To the extent permitted under prevailing professional standards, a Professional’s conflict of interest may be waived by written agreement of the Monitor and
Servicer. 

  

	 	(f)	Servicer or the Monitoring Committee may move the Court for an order disqualifying any Professionals on the grounds that such Professional has a conflict of interest
that has inhibited or could inhibit the Professional’s ability to act in good faith and with integrity and fairness towards all Parties. 

  
 E-2

	 	4.	The Monitor must agree not to be retained by any Party, or its successors or assigns, for a period of 2 years after the conclusion of the terms of the engagement. Any
Professionals who work on the engagement must agree not to work on behalf of Servicer, or its successor or assigns, for a period of 1 year after the conclusion of the term of the engagement (the “Professional Exclusion Period”). Any Firm
that performs work with respect to Servicer on the engagement must agree not to perform work on behalf of Servicer, or its successor or assigns, that consists of advising Servicer on a response to the Monitor’s review during the engagement and
for a period of six months after the conclusion of the term of the engagement (the “Firm Exclusion Period”). The Professional Exclusion Period and Firm Exclusion Period, and terms of exclusion may be altered on a case-by-case basis upon
written agreement of Servicer and the Monitor. The Monitor shall organize the work of any Firms so as to minimize the potential for any appearance of, or actual, conflicts. 

Monitor’s Responsibilities 
  

	 	5.	It shall be the responsibility of the Monitor to determine whether Servicer is in compliance with the Servicing Standards and the Mandatory Relief Requirements (as
defined in Section C.12) and whether Servicer has satisfied the Consumer Relief Requirements, in accordance with the authorities provided herein and to report his or her findings as provided in Section D.3, below. 

 

	 	6.	The manner in which the Monitor will carry out his or her compliance responsibilities under this Consent Judgment and, where applicable, the methodologies to be
utilized shall be set forth in a work plan agreed upon by Servicer and the Monitor, and not objected to by the Monitoring Committee (the “Work Plan”). 

 Internal Review Group 
  

	 	7.	Servicer will designate an internal quality control group that is independent from the line of business whose performance is being measured (the “Internal Review
Group”) to perform compliance reviews each calendar quarter (“Quarter”) in accordance with the terms and conditions of the Work Plan (the “Compliance Reviews”) and satisfaction of the Consumer Relief Requirements after the
(A) end of each calendar year (and, in the discretion of the Servicer, any Quarter) and (B) earlier of the Servicer assertion that it has satisfied its obligations thereunder and the third anniversary of the Start Date (the
“Satisfaction Review”). For the purposes of this provision, a group that is independent from the line of business shall be one that does not perform operational work on mortgage servicing, and ultimately reports to a Chief Risk Officer,
Chief Audit Executive, Chief Compliance Officer, or another employee or manager who has no direct operational responsibility for mortgage servicing. 

  
 E-3

	 	8.	The Internal Review Group shall have the appropriate authority, privileges, and knowledge to effectively implement and conduct the reviews and metric assessments
contemplated herein and under the terms and conditions of the Work Plan. 

  

	 	9.	The Internal Review Group shall have personnel skilled at evaluating and validating processes, decisions, and documentation utilized through the implementation of the
Servicing Standards. The Internal Review Group may include non-employee consultants or contractors working at Servicer’s direction. 

  

	 	10.	The qualifications and performance of the Internal Review Group will be subject to ongoing review by the Monitor. Servicer will appropriately remediate the reasonable
concerns of the Monitor as to the qualifications or performance of the Internal Review Group. 

 Work
Plan 
  

	 	11.	Servicer’s compliance with the Servicing Standards shall be assessed via metrics identified and defined in Schedule E-1 hereto (as supplemented from time to time
in accordance with Sections C.12 and C.23, below, the “Metrics”). The threshold error rates for the Metrics are set forth in Schedule E-1 (as supplemented from time to time in accordance with Sections C.12 and C.23, below, the
“Threshold Error Rates”). The Internal Review Group shall perform test work to compute the Metrics each Quarter, and report the results of that analysis via the Compliance Reviews. The Internal Review Group shall perform test work to
assess the satisfaction of the Consumer Relief Requirements within 45 days after the (A) end of each calendar year (and, in the discretion of the Servicer, any Quarter) and (B) earlier of (i) the end of the Quarter in which Servicer
asserts that it has satisfied its obligations under the Consumer Relief Provisions and (ii) the Quarter during which the third anniversary of the Start Date occurs, and report that analysis via the Satisfaction Review. 

 

	 	12.	 In addition to the process provided under Sections C.23 and 24, at any time after the Monitor is selected, the Monitor may add up to three additional
Metrics and associated Threshold Error Rates, all of which (a) must be similar to the Metrics and associated Threshold Error Rates contained in Schedule E-1, (b) must relate to material terms of the Servicing Standards, or the following
obligations of Servicer: (i) after the Servicer asserts that it has satisfied its obligation to provide a refinancing program under the framework of the Consumer Relief Requirements (“Framework”), to provide notification to eligible
borrowers indicating 

  
 E-4

	 	
that such borrowers may refinance under the refinancing program described in the Framework, (ii) to make the Refinancing Program available to all borrowers fitting the minimum eligibility
criteria described in 9.a of the Framework, (iii) when the Servicer owns the second lien mortgage, to modify the second lien mortgage when a Participating Servicer (as defined in the Framework) reduces principal on the related first lien
mortgage, as described in the Framework, (iv) with regard to servicer-owned first liens, to waive the deficiency amounts less than $250,000 if an Eligible Servicemember qualifies for a short sale under the Framework and sells his or her
principal residence in a short sale conducted in accordance with Servicer’s then customary short sale process, or (v) without prejudice to the implementation of pilot programs in particular geographic areas, to implement the Framework
requirements through policies that are not intended to disfavor a specific geography within or among states that are a party to the Consent Judgment or discriminate against any protected class of borrowers (collectively, the obligations described in
(i) through (v) are hereinafter referred to as the “Mandatory Relief Requirements”), (c) must either (i) be outcomes-based (but no outcome-based Metric shall be added with respect to any Mandatory Relief Requirement) or
(ii) require the existence of policies and procedures implementing any of the Mandatory Relief Requirements or any material term of the Servicing Standards, in a manner similar to Metrics 5.B-E, and (d) must be distinct from, and not
overlap with, any other Metric or Metrics. In consultation with Servicer and the Monitoring Committee, Schedule E-1 shall be amended by the Monitor to include the additional Metrics and Threshold Error Rates as provided for herein, and an
appropriate timeline for implementation of the Metric shall be determined. 

  

	 	13.	Servicer and the Monitor shall reach agreement on the terms of the Work Plan within 90 days of the Monitor’s appointment, which time can be extended for good cause
by agreement of Servicer and the Monitor. If such Work Plan is not objected to by the Monitoring Committee within 20 days, the Monitor shall proceed to implement the Work Plan. In the event that Servicer and the Monitor cannot agree on the terms of
the Work Plan within 90 days or the agreed upon terms are not acceptable to the Monitoring Committee, Servicer and Monitoring Committee or the Monitor shall jointly petition the Court to resolve any disputes. If the Court does not resolve such
disputes, then the Parties shall submit all remaining disputes to binding arbitration before a panel of three arbitrators. Each of Servicer and the Monitoring Committee shall appoint one arbitrator, and those two arbitrators shall appoint a third.

  
 E-5

	 	14.	The Work Plan may be modified from time to time by agreement of the Monitor and Servicer. If such amendment to the Work Plan is not objected to by the Monitoring
Committee within 20 days, the Monitor shall proceed to implement the amendment to the Work Plan. To the extent possible, the Monitor shall endeavor to apply the Servicing Standards uniformly across all Servicers. 

 

	 	15.	The following general principles shall provide a framework for the formulation of the Work Plan: 

 

	 	(a)	The Work Plan will set forth the testing methods and agreed procedures that will be used by the Internal Review Group to perform the test work and compute the Metrics
for each Quarter. 

  

	 	(b)	The Work Plan will set forth the testing methods and agreed procedures that will be used by Servicer to report on its compliance with the Consumer Relief Requirements
of this Consent Judgment, including, incidental to any other testing, confirmation of state-identifying information used by Servicer to compile state-level Consumer Relief information as required by Section D.2. 

 

	 	(c)	The Work Plan will set forth the testing methods and procedures that the Monitor will use to assess Servicer’s reporting on its compliance with the Consumer Relief
Requirements of this Consent Judgment. 

  

	 	(d)	The Work Plan will set forth the methodology and procedures the Monitor will utilize to review the testing work performed by the Internal Review Group.

  

	 	(e)	The Compliance Reviews and the Satisfaction Review may include a variety of audit techniques that are based on an appropriate sampling process and random and risk-based
selection criteria, as appropriate and as set forth in the Work Plan. 

  

	 	(f)	In formulating, implementing, and amending the Work Plan, Servicer and the Monitor may consider any relevant information relating to patterns in complaints by
borrowers, issues or deficiencies reported to the Monitor with respect to the Servicing Standards, and the results of prior Compliance Reviews. 

  

	 	(g)	The Work Plan should ensure that Compliance Reviews are commensurate with the size, complexity, and risk associated with the Servicing Standard being evaluated by the
Metric. 

  
 E-6

	 	(h)	Following implementation of the Work Plan, Servicer shall be required to compile each Metric beginning in the first full Quarter after the period for implementing the
Servicing Standards associated with the Metric, or any extension approved by the Monitor in accordance with Section A, has run. 

 Monitor’s Access to Information 
  

	 	16.	So that the Monitor may determine whether Servicer is in compliance with the Servicing Standards and Mandatory Relief Requirements, Servicer shall provide the Monitor
with its regularly prepared business reports analyzing Executive Office servicing complaints (or the equivalent); access to all Executive Office servicing complaints (or the equivalent) (with appropriate redactions of borrower information other than
borrower name and contact information to comply with privacy requirements); and, if Servicer tracks additional servicing complaints, quarterly information identifying the three most common servicing complaints received outside of the Executive
Office complaint process (or the equivalent). In the event that Servicer substantially changes its escalation standards or process for receiving Executive Office servicing complaints (or the equivalent), Servicer shall ensure that the Monitor has
access to comparable information. 

  

	 	17.	So that the Monitor may determine whether Servicer is in compliance with the Servicing Standards and Mandatory Relief Requirements, Servicer shall notify the Monitor
promptly if Servicer becomes aware of reliable information indicating Servicer is engaged in a significant pattern or practice of noncompliance with a material aspect of the Servicing Standards or Mandatory Relief Requirements.

  

	 	18.	Servicer shall provide the Monitor with access to all work papers prepared by the Internal Review Group in connection with determining compliance with the Metrics or
satisfaction of the Consumer Relief Requirements in accordance with the Work Plan. 

  

	 	19.	If the Monitor becomes aware of facts or information that lead the Monitor to reasonably conclude that Servicer may be engaged in a pattern of noncompliance with a
material term of the Servicing Standards that is reasonably likely to cause harm to borrowers or with any of the Mandatory Relief Requirements, the Monitor shall engage Servicer in a review to determine if the facts are accurate or the information
is correct. 

  

	 	20.	Where reasonably necessary in fulfilling the Monitor’s responsibilities under the Work Plan to assess compliance with the Metrics or the satisfaction of the
Consumer Relief Requirements, the Monitor may request information from Servicer in addition to that provided under Sections C.16-19. Servicer shall provide the requested information in a format agreed upon between Servicer and the Monitor.

  
 E-7

	 	21.	Where reasonably necessary in fulfilling the Monitor’s responsibilities under the Work Plan to assess compliance with the Metrics or the satisfaction of the
Consumer Relief Requirements, the Monitor may interview Servicer’s employees and agents, provided that the interviews shall be limited to matters related to Servicer’s compliance with the Metrics or the Consumer Relief Requirements, and
that Servicer shall be given reasonable notice of such interviews. 

 Monitor’s Powers

  

	 	22.	Where the Monitor reasonably determines that the Internal Review Group’s work cannot be relied upon or that the Internal Review Group did not correctly implement
the Work Plan in some material respect, the Monitor may direct that the work on the Metrics (or parts thereof) be reviewed by Professionals or a third party other than the Internal Review Group, and that supplemental work be performed as necessary.

  

	 	23.	 If the Monitor becomes aware of facts or information that lead the Monitor to reasonably conclude that Servicer may be engaged in a pattern of
noncompliance with a material term of the Servicing Standards that is reasonably likely to cause harm to borrowers or tenants residing in foreclosed properties or with any of the Mandatory Relief Requirements, the Monitor shall engage Servicer in a
review to determine if the facts are accurate or the information is correct. If after that review, the Monitor reasonably concludes that such a pattern exists and is reasonably likely to cause material harm to borrowers or tenants residing in
foreclosed properties, the Monitor may propose an additional Metric and associated Threshold Error Rate relating to Servicer’s compliance with the associated term or requirement. Any additional Metrics and associated Threshold Error Rates
(a) must be similar to the Metrics and associated Threshold Error Rates contained in Schedule E-1, (b) must relate to material terms of the Servicing Standards or one of the Mandatory Relief Requirements, (c) must either (i) be
outcomes-based (but no outcome-based Metric shall be added with respect to any Mandatory Relief Requirement) or (ii) require the existence of policies and procedures required by the Servicing Standards or the Mandatory Relief Requirements, in a
manner similar to Metrics 5.B-E, and (d) must be distinct from, and not overlap with, any other Metric or Metrics. Notwithstanding the foregoing, the Monitor may add a Metric that satisfies (a)-(c) but does not satisfy (d) of the
preceding sentence if the Monitor first asks the Servicer to propose, and then implement, a Corrective Action Plan, as defined below, for the material 

  
 E-8

	 	
term of the Servicing Standards with which there is a pattern of noncompliance and that is reasonably likely to cause material harm to borrowers or tenants residing in foreclosed properties, and
the Servicer fails to implement the Corrective Action Plan according to the timeline agreed to with the Monitor. 

  

	 	24.	If Monitor proposes an additional Metric and associated Threshold Error Rate pursuant to Section C.23, above, Monitor, the Monitoring Committee, and Servicer shall
agree on amendments to Schedule E-1 to include the additional Metrics and Threshold Error Rates provided for in Section C.23, above, and an appropriate timeline for implementation of the Metric. If Servicer does not timely agree to such additions,
any associated amendments to the Work Plan, or the implementation schedule, the Monitor may petition the court for such additions. 

  

	 	25.	Any additional Metric proposed by the Monitor pursuant to the processes in Sections C.12, C.23, or C.24 and relating to provision VIII.B.1 of the Servicing Standards
shall be limited to Servicer’s performance of its obligations to comply with (1) the federal Protecting Tenants at Foreclosure Act and state laws that provide comparable protections to tenants of foreclosed properties; (2) state laws
that govern relocation assistance payments to tenants (“cash for keys”); and (3) state laws that govern the return of security deposits to tenants. 

 

	D.	Reporting 

Quarterly Reports 
  

	 	1.	Following the end of each Quarter, Servicer will report the results of its Compliance Reviews for that Quarter (the “Quarterly Report”). The Quarterly Report
shall include: (i) the Metrics for that Quarter; (ii) Servicer’s progress toward meeting its payment obligations under this Consent Judgment; (iii) general statistical data on Servicer’s overall servicing performance
described in Schedule Y. Except where an extension is granted by the Monitor, Quarterly Reports shall be due no later than 45 days following the end of the Quarter and shall be provided to: (1) the Monitor, and (2) the Board of Servicer or
a committee of the Board designated by Servicer. The first Quarterly Report shall cover the first full Quarter after this Consent Judgment is entered. 

  

	 	2.	Following the end of each Quarter, Servicer will transmit to each state a report (the “State Report”) including general statistical data on Servicer’s
servicing performance, such as aggregate and state-specific information regarding the number of borrowers assisted and credited activities conducted pursuant to the Consumer Relief Requirements, as described in Schedule Y. The State Report will be
delivered simultaneous with the submission of the Quarterly Report to the Monitor. Servicer shall provide copies of such State Reports to the Monitor and Monitoring Committee. 

  
 E-9

 Monitor Reports 

 

	 	3.	The Monitor shall report on Servicer’s compliance with this Consent Judgment in periodic reports setting forth his or her findings (the “Monitor
Reports”). The first three Monitor Reports will each cover two Quarterly Reports. If the first three Monitor Reports do not find Potential Violations (as defined in Section E.1, below), each successive Monitor Report will cover four Quarterly
Reports, unless and until a Quarterly Report reveals a Potential Violation (as defined in Section E.1, below). In the case of a Potential Violation, the Monitor may (but retains the discretion not to) submit a Monitor Report after the filing of each
of the next two Quarterly Reports, provided, however, that such additional Monitor Report(s) shall be limited in scope to the Metric or Metrics as to which a Potential Violation has occurred. 

 

	 	4.	Prior to issuing any Monitor Report, the Monitor shall confer with Servicer and the Monitoring Committee regarding its preliminary findings and the reasons for those
findings. Servicer shall have the right to submit written comments to the Monitor, which shall be appended to the final version of the Monitor Report. Final versions of each Monitor Report shall be provided simultaneously to the Monitoring Committee
and Servicers within a reasonable time after conferring regarding the Monitor’s findings. The Monitor Reports shall be filed with the Court overseeing this Consent Judgment and shall also be provided to the Board of Servicer or a committee of
the Board designated by Servicer. 

  

	 	5.	 The Monitor Report shall: (i) describe the work performed by the Monitor and any findings made by the Monitor’s during the relevant period,
(ii) list the Metrics and Threshold Error Rates, (iii) list the Metrics, if any, where the Threshold Error Rates have been exceeded, (iv) state whether a Potential Violation has occurred and explain the nature of the Potential
Violation, and (v) state whether any Potential Violation has been cured. In addition, following each Satisfaction Review, the Monitor Report shall report on the Servicer’s satisfaction of the Consumer Relief Requirements, including
regarding the number of borrowers assisted and credited activities conducted pursuant to the Consumer Relief Requirements, and identify any material inaccuracies identified in prior State Reports. Except as otherwise provided herein, the Monitor
Report may be used in any court hearing, trial, or other proceeding brought pursuant to this Consent Judgment pursuant to Section J, below, and shall be admissible in evidence in a proceeding brought under this Consent Judgment pursuant to Section
J, below. Such admissibility shall not prejudice Servicer’s right 

  
 E-10

	 	
and ability to challenge the findings and/or the statements in the Monitor Report as flawed, lacking in probative value or otherwise. The Monitor Report with respect to a particular Potential
Violation shall not be admissible or used for any purpose if Servicer cures the Potential Violation pursuant to Section E, below. 

 Satisfaction of Payment Obligations 
  

	 	6.	Upon the satisfaction of any category of payment obligation under this Consent Judgment, Servicer, at its discretion, may request that the Monitor certify that Servicer
has discharged such obligation. Provided that the Monitor is satisfied that Servicer has met the obligation, the Monitor may not withhold and must provide the requested certification. Any subsequent Monitor Report shall not include a review of
Servicer’s compliance with that category of payment obligation. 

 Compensation 

 

	 	7.	Within 120 days of entry of this Consent Judgment, the Monitor shall, in consultation with the Monitoring Committee and Servicer, prepare and present to Monitoring
Committee and Servicer an annual budget providing its reasonable best estimate of all fees and expenses of the Monitor to be incurred during the first year of the term of this Consent Judgment, including the fees and expenses of Professionals and
support staff (the “Monitoring Budget”). On a yearly basis thereafter, the Monitor shall prepare an updated Monitoring Budget providing its reasonable best estimate of all fees and expenses to be incurred during that year. Absent an
objection within 20 days, a Monitoring Budget or updated Monitoring Budget shall be implemented. Consistent with the Monitoring Budget, Servicer shall pay all fees and expenses of the Monitor, including the fees and expenses of Professionals and
support staff. The fees, expenses, and costs of the Monitor, Professionals, and support staff shall be reasonable. Servicer may apply to the Court to reduce or disallow fees, expenses, or costs that are unreasonable. 

 

	E.	Potential Violations and Right to Cure 

  

	 	1.	A “Potential Violation” of this Consent Judgment occurs if the Servicer has exceeded the Threshold Error Rate set for a Metric in a given Quarter. In the
event of a Potential Violation, Servicer shall meet and confer with the Monitoring Committee within 15 days of the Quarterly Report or Monitor Report indicating such Potential Violation. 

 

	 	2.	Servicer shall have a right to cure any Potential Violation. 

  

	 	3.	 Subject to Section E.4, a Potential Violation is cured if (a) a corrective action plan approved by the Monitor (the “Corrective Action
Plan”) is determined by the Monitor to have been satisfactorily completed in 

  
 E-11

	 	
accordance with the terms thereof; and (b) a Quarterly Report covering the Cure Period reflects that the Threshold Error Rate has not been exceeded with respect to the same Metric and the
Monitor confirms the accuracy of said report using his or her ordinary testing procedures. The Cure Period shall be the first full quarter after completion of the Corrective Action Plan or, if the completion of the Corrective Action Plan occurs
within the first month of a Quarter and if the Monitor determines that there is sufficient time remaining, the period between completion of the Corrective Action Plan and the end of that Quarter. 

 

	 	4.	If after Servicer cures a Potential Violation pursuant to the previous section, another violation occurs with respect to the same Metric, then the second Potential
Violation shall immediately constitute an uncured violation for purposes of Section J.3, provided, however, that such second Potential Violation occurs in either the Cure Period or the quarter immediately following the Cure Period.

  

	 	5.	In addition to the Servicer’s obligation to cure a Potential Violation through the Corrective Action Plan, Servicer must remediate any material harm to particular
borrowers identified through work conducted under the Work Plan. In the event that a Servicer has a Potential Violation that so far exceeds the Threshold Error Rate for a metric that the Monitor concludes that the error is widespread, Servicer
shall, under the supervision of the Monitor, identify other borrowers who may have been harmed by such noncompliance and remediate all such harms to the extent that the harm has not been otherwise remediated. 

 

	 	6.	In the event a Potential Violation is cured as provided in Sections E.3, above, then no Party shall have any remedy under this Consent Judgment (other than the remedies
in Section E.5) with respect to such Potential Violation. 

  

	F.	Confidentiality 

  

	 	1.	These provisions shall govern the use and disclosure of any and all information designated as “CONFIDENTIAL,” as set forth below, in documents (including
email), magnetic media, or other tangible things provided by the Servicer to the Monitor in this case, including the subsequent disclosure by the Monitor to the Monitoring Committee of such information. In addition, it shall also govern the use and
disclosure of such information when and if provided to the participating state parties or the participating agency or department of the United States whose claims are released through this settlement (“participating state or federal agency
whose claims are released through this settlement”). 

  
 E-12

	 	2.	The Monitor may, at his discretion, provide to the Monitoring Committee or to a participating state or federal agency whose claims are released through this settlement
any documents or information received from the Servicer related to a Potential Violation or related to the review described in Section C.19; provided, however, that any such documents or information so provided shall be subject to the terms and
conditions of these provisions. Nothing herein shall be construed to prevent the Monitor from providing documents received from the Servicer and not designated as “CONFIDENTIAL” to a participating state or federal agency whose claims are
released through this settlement. 

  

	 	3.	The Servicer shall designate as “CONFIDENTIAL” that information, document or portion of a document or other tangible thing provided by the Servicer to the
Monitor, the Monitoring Committee or to any other participating state or federal agency whose claims are released through this settlement that Servicer believes contains a trade secret or confidential research, development, or commercial information
subject to protection under applicable state or federal laws (collectively, “Confidential Information”). These provisions shall apply to the treatment of Confidential Information so designated. 

 

	 	4.	Except as provided by these provisions, all information designated as “CONFIDENTIAL” shall not be shown, disclosed or distributed to any person or entity
other than those authorized by these provisions. Participating states and federal agencies whose claims are released through this settlement agree to protect Confidential Information to the extent permitted by law. 

 

	 	5.	 This agreement shall not prevent or in any way limit the ability of a participating state or federal agency whose claims are released through this
settlement to comply with any subpoena, Congressional demand for documents or information, court order, request under the Right of Financial Privacy Act, or a state or federal public records or state or federal freedom of information act request;
provided, however, that in the event that a participating state or federal agency whose claims are released through this settlement receives such a subpoena, Congressional demand, court order or other request for the production of any Confidential
Information covered by this Order, the state or federal agency shall, unless prohibited under applicable law or the unless the state or federal agency would violate or be in contempt of the subpoena, Congressional demand, or court order,
(1) notify the Servicer of such request as soon as practicable and in no event more than ten (10) calendar days of its receipt or three calendar days before the return date of the request, whichever is sooner, and (2) allow the
Servicer ten (10) calendar days from the receipt of the notice to obtain a protective order or stay of production for the 

  
 E-13

	 	
documents or information sought, or to otherwise resolve the issue, before the state or federal agency discloses such documents or information. In all cases covered by this Section, the state or
federal agency shall inform the requesting party that the documents or information sought were produced subject to the terms of these provisions. 

  

	G.	Dispute Resolution Procedures. Servicer, the Monitor, and the Monitoring Committee will engage in good faith efforts to reach agreement on the proper resolution
of any dispute concerning any issue arising under this Consent Judgment, including any dispute or disagreement related to the withholding of consent, the exercise of discretion, or the denial of any application. Subject to Section J, below, in the
event that a dispute cannot be resolved, Servicer, the Monitor, or the Monitoring Committee may petition the Court for resolution of the dispute. Where a provision of this agreement requires agreement, consent of, or approval of any application or
action by a Party or the Monitor, such agreement, consent or approval shall not be unreasonably withheld. 

  

	H.	Consumer Complaints. Nothing in this Consent Judgment shall be deemed to interfere with existing consumer complaint resolution processes, and the Parties are
free to bring consumer complaints to the attention of Servicer for resolution outside the monitoring process. In addition, Servicer will continue to respond in good faith to individual consumer complaints provided to it by State Attorneys General or
State Financial Regulators in accordance with the routine and practice existing prior to the entry of this Consent Judgment, whether or not such complaints relate to Covered Conduct released herein. 

 

	I.	Relationship to Other Enforcement Actions. Nothing in this Consent Judgment shall affect requirements imposed on the Servicer pursuant to Consent Orders issued
by the appropriate Federal Banking Agency (FBA), as defined in 12 U.S.C. § 1813(q), against the Servicer. In conducting their activities under this Consent Judgment, the Monitor and Monitoring Committee shall not impede or otherwise interfere
with the Servicer’s compliance with the requirements imposed pursuant to such Orders or with oversight and enforcement of such compliance by the FBA. 

 

	J.	Enforcement 

  

	 	1.	Consent Judgment. This Consent Judgment shall be filed in the U.S. District Court for the District of Columbia (the “Court”) and shall be enforceable
therein. Servicer and the Releasing Parties shall waive their rights to seek judicial review or otherwise challenge or contest in any court the validity or effectiveness of this Consent Judgment. Servicer and the Releasing Parties agree not to
contest any jurisdictional facts, including the Court’s authority to enter this Consent Judgment. 

  

	 	2.	 Enforcing Authorities. Servicer’s obligations under this Consent Judgment shall be enforceable solely in the U.S. District Court for the

  
 E-14

	 	
District of Columbia. An enforcement action under this Consent Judgment may be brought by any Party to this Consent Judgment or the Monitoring Committee. Monitor Report(s) and Quarterly Report(s)
shall not be admissible into evidence by a Party to this Consent Judgment except in an action in the Court to enforce this Consent Judgment. In addition, unless immediate action is necessary in order to prevent irreparable and immediate harm, prior
to commencing any enforcement action, a Party must provide notice to the Monitoring Committee of its intent to bring an action to enforce this Consent Judgment. The members of the Monitoring Committee shall have no more than 21 days to determine
whether to bring an enforcement action. If the members of the Monitoring Committee decline to bring an enforcement action, the Party must wait 21 additional days after such a determination by the members of the Monitoring Committee before commencing
an enforcement action. 

  

	 	3.	Enforcement Action. In the event of an action to enforce the obligations of Servicer and to seek remedies for an uncured Potential Violation for which
Servicer’s time to cure has expired, the sole relief available in such an action will be: 

  

	 	(a)	Equitable Relief. An order directing non-monetary equitable relief, including injunctive relief, directing specific performance under the terms of this Consent
Judgment, or other non-monetary corrective action. 

  

	 	(b)	Civil Penalties. The Court may award as civil penalties an amount not more than $1 million per uncured Potential Violation; or, in the event of a second uncured
Potential Violation of Metrics 1.a, 1.b, or 2.a (i.e., a Servicer fails the specific Metric in a Quarter, then fails to cure that Potential Violation, and then in subsequent Quarters, fails the same Metric again in a Quarter and fails to cure that
Potential Violation again in a subsequent Quarter), where the final uncured Potential Violation involves widespread noncompliance with that Metric, the Court may award as civil penalties an amount not more than $5 million for the second uncured
Potential Violation. 

 Nothing in this Section shall limit the availability of remedial compensation to harmed
borrowers as provided in Section E.5. 
  

	 	(c)	Any penalty or payment owed by Servicer pursuant to the Consent Judgment shall be paid to the clerk of the Court or as otherwise agreed by the Monitor and the Servicer
and distributed by the Monitor as follows: 

  
 E-15

	 	1.	In the event of a penalty based on a violation of a term of the Servicing Standards that is not specifically related to conduct in bankruptcy, the penalty shall be
allocated, first, to cover the costs incurred by any state or states in prosecuting the violation, and second, among the participating states according to the same allocation as the State Payment Settlement Amount. 

 

	 	2.	In the event of a penalty based on a violation of a term of the Servicing Standards that is specifically related to conduct in bankruptcy, the penalty shall be
allocated to the United States or as otherwise directed by the Director of the United States Trustee Program. 

  

	 	3.	In the event of a payment due under Paragraph 10.d of the Consumer Relief requirements, 50% of the payment shall be allocated to the United States, and 50% shall be
allocated to the State Parties to the Consent Judgment, divided among them in a manner consistent with the allocation in Exhibit B of the Consent Judgment. 

 

	K.	Sunset. This Consent Judgment and all Exhibits shall retain full force and effect for three and one-half years from the date it is entered (the
“Term”), unless otherwise specified in the Exhibit. Servicer shall submit a final Quarterly Report for the last quarter or portion thereof falling within the Term, and shall cooperate with the Monitor’s review of said report, which
shall be concluded no later than six months following the end of the Term, after which time Servicer shall have no further obligations under this Consent Judgment. 

  
 E-16

 EXHIBIT E-1 

 Servicing Standards Quarterly Compliance Metrics 

Executive Summary 
 Sampling:
(a) A random selection of the greater of 100 loans and a statistically significant sample. (b) Sample will be selected from the population as defined in column E 
 Review and Reporting Period: Results will be reported Quarterly and 45 days after the end of the quarter. 
 Errors Definition: An error is a measurement in response to a test question related to the Servicing Standards that results in the failure of the specified outcome. Errors in response to multiple
questions with respect to a single outcome would be treated as only a single error. 
 Metrics Tested 

 

											
	 A
	  	 B
	  	C	  	D	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	Loan Level
Tolerance 
for
Error1	  	Threshold
Error Rate2	  	
Test Loan Population
and Error Definition
	  	 Test Questions

	 1. Outcome Creates Significant Negative Customer Impact

						
	 A. Foreclosure sale in error
	  	Customer is in default, legal standing to foreclose, and the loan is not subject to active trial, or BK.	  	n/a	  	1%	  	 Population Definition: Foreclosure Sales that occurred in the review period.

 
 A.  Sample :# of
Foreclosure Sales in the review period that were tested.
  
 B.  Error Definition: # of loans that went to foreclosure sale in error due to failure of any one of the test questions for this metric.

 
 Error Rate = B/A
	  	 1.   Did the foreclosing party have legal standing to foreclose?

 
 2.   Was the borrower in an
active trial period plan (unless the servicer took appropriate steps to postpone sale)?
  

3.   Was the borrower offered a loan modification fewer than 14 days before the foreclosure sale
date (unless the borrower declined the offer or the servicer took appropriate steps to postpone the sale)?
  

4.   Was the borrower not in default (unless the default is cured to the satisfaction of the
Servicer or investor within 10 days before the foreclosure sale date and the Servicer took appropriate steps to postpone sale)?
  

5.   Was the borrower protected from foreclosure by Bankruptcy (unless Servicer had notice of such
protection fewer than 10 days before the foreclosure sale date and Servicer took appropriate steps to postpone sale)?

  
 E1-1

											
	 A
	  	 B
	  	C	  	D	  	 E
	  	F  
	 Metric
	  	 Measurements
	  	Loan Level
Tolerance
for Error1	  	Threshold
Error Rate2	  	 Test Loan Population
and Error
Definition
	  	TestQuestions
	 B. Incorrect Mod denial
	  	Program eligibility, all documentation received, DTI test, NPV test.	  	5% On income
errors	  	5%	  	 Population Definition: Modification Denied In the Review Period.

 
 Error Definition: # of loans that were denied a modification as a result of
failure of anyone of the test questions for this metric.
	  	 1.   Was the evaluation of eligibility Inaccurate ( as per HAMP, Fannie,
Freddie or proprietary modification criteria)?
  
 2.   Was the income calculation Inaccurate?
  

3.   Were the inputs used in the decision tool (NPV and Waterfall test) entered in error or
inconsistent with company policy?
  

4.   Was the loan NPV positive?

 
 5.   Was there an inaccurate
determination that the documents received were incomplete?
  
 6.   Was the trial inappropriately failed?

	 2. Integrity of Critical Sworn Documents

						
	 A. Was AOI properly prepared
	  	Based upon personal knowledge, properly notarized, amounts agree to system of record within tolerance if overstated.	  	Question 1,
 Y/N; Question
2,
Amounts
overstated (or,
for question
on Escrow
Amounts,
understated)
by the greater
of $99 or 1%
of
 the
Total
 Indebtedness
Amount
	  	5%	  	 Population Definition: Affidavits of indebtedness filed in the review period.

 
 Error Definition: For question 1, yes; for question 2, the # of Loans where
the sum of errors exceeds the allowable threshold.
	  	 1.   Taken as a whole and accounting for contrary evidence provided by the
Servicer, does the sample indicate systemic issues with either affiants lacking personal knowledge or improper notarization?
  

2.   Verify all the amounts outlined below against the system of record

 
 a.   Was the correct
principal balance used Was the correct interest amount (and per diem) used?
  
 b.   Was the escrow balance correct?
  

c.   Were correct other fees used?

 
 d.   Was the correct
corporate advance balance used?
  

e.   Was the correct late charge balance used?

 
 f.    Was the suspense
balance correct?
  

g.   Was the total indebtedness amount on the Affidavit correct?

  
 E1-2

											
	 A
	  	 B
	  	 C
	  	D	  	 E
	  	F  
	 Metric
	  	 Measurements
	  	 Loan Level

Tolerance

for Error1
	  	Threshold
Error Rate2	  	
Test Loan Population
and Error Definition
	  	TestQuestions
	 B. POC
	  	Accurate statement of pre-petition arrearage to system of record.	  	 Amounts over
 stated by the greater of $50
 or 3% of the

correct Pre-

Petition Arrearage
	  	5%	  	 Population Definition: POCs filed in the review period.

 
 Error Definition: # of Loans where sum of errors exceeds the allowable
threshold.
	  	 1)   Are the correct amounts set forth in the form, with respect to pre-petition missed payments, fees,
expenses charges, and escrow shortages or deficiencies?

						
	 C. MRS Affidavits
	  	Customer is in default and amount of arrearage is within tolerance.	  	Amounts overstated (or for escrows amounts, understated) by the greater of $50 or 3% of the correct Post Petition Total Balance	  	5%	  	 Population Definition: Affidavits supporting MRS’s filed in the review period

 
 Error Definition: # of Loans where the sum of errors exceeds the allowable
threshold.
	  	 1.   Verify against the system of record, within tolerance if
overstated:
  

a.   the post-petition default amount;

 
 b.   the amount of fees or
charges applied to such pre-petition default amount or post-petition amount since the later of the date of the petition or the preceding statement; and
  

c.   escrow shortages or deficiencies.

 

  
 E1-3

											
	 A
	  	 B
	  	C	  	D	  	 E
	  	F  
	 Metric
	  	 Measurements
	  	Loan
Level
Tolerance for
Error1	  	Threshold
Error 
Rate2	  	
Test Loan Population
and Error Definition
	  	TestQuestions
	 3. Pre-foreclosure Initiation

						
	 A. Pre Foreclosure Initiation
	  	Accuracy of Account information.	  	Amounts over
stated by the
greater of $99
or 1% of the
Total balance	  	5%	  	 Population Definition: Loans with a Foreclosure referral date in the review period.

 
 Error Definition: # of Loans that were referred to foreclosure with an error
in any one of the foreclosure initiation test questions.
	  	 **  Verify all the amounts outlined below against the system of record.

 
 1.   Was the loan delinquent
as of the date the first legal action was filed?
  
 2.   Was information contained in the Account Statement completed accurately?
  

a)   The total amount needed to reinstate or bring the account current, and the amount of the
principal;
  

b)   The date through which the borrower’s obligation is paid;

 
 c)   The date of the last
full payment;
  

d)   The current interest rate in effect for the loan;

 
 e)   The date on which the
interest rate may next reset or adjust;
  
 f)    The amount of any prepayment fee to be charged, if any;
  

g)   A description of any late payment fees; and

 
 h)   a telephone number or
electronic mail address that may be used by the obligor to obtain information regarding the mortgage.

  
 E1-4

											
	 A
	  	 B
	  	C	  	D	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	Loan
Level
Tolerance for
Error1	  	Threshold
Error Rate2	  	 Test Loan Population

and Error Definition
	  	 Test Questions

	 B. Pre Foreclosure Initiation Notifications
	  	Notification sent to the customer supporting right to foreclose along with: Applicable information upon customers request, Account statement information, Ownership statement, and
Loss Mitigation statement. Notifications required before 14 days prior to referral to foreclosure.	  	N/A	  	5%	  	 Population Definition: Loans with a Foreclosure referral date in the review period.

 
 Error Definition: # of Loans that were referred to
foreclosure with an error in any one of the foreclosure initiation test questions.
	  	 1.   Were all the required notifications statements mailed no later than 14 days
prior to first Legal Date (i) Account Statement; (ii) Ownership Statement; and (iii) Loss Mitigation Statement?
  

2.   Did the Ownership Statement accurately reflect that the servicer or investor has the right to
foreclose?
  

3.   Was the Loss Mitigation Statement complete and did it accurately state that

 
 a)   The borrower was
ineligible (if applicable); or
  

b)   The borrower was solicited, was the subject of right party contact routines, and that any
timely application submitted by the borrower was evaluated?

  
 E1-5

											
	 A
	  	 B
	  	C	  	D	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	Loan Level
Tolerance
for Error1	  	Threshold
Error Rate2	  	 Test Loan Population

and Error Definition
	  	 Test Questions

	 4. Accuracy and Timeliness of Payment Application and Appropriateness of Fees

						
	 A. Fees adhere to guidance (Preservation fees, Valuation fees and Attorney’s fees)
	  	Services rendered, consistent with loan instrument, within applicable requirements.	  	Amounts
over stated
by the
greater of
$50 or 3%
of the
Total
Default
Related
Fees
Collected	  	5%	  	 Population Definition: Defaulted loans (60 +) with borrower payable default related fees* collected.

 
 Error Definition: # of loans where the sum of default related fee errors
exceeds the threshold.
  
 * Default related fees are defined as any fee
collected for a default-related service after the agreement date.
	  	       For fees collected in the test period:

 
 1.   Was the frequency of the
fees collected (in excess of what is consistent with state guidelines or fee provisions in servicing standards?
  

2.   Was amount of the fee collected higher than the amount allowable under the Servicer’s
Fee schedule and for which there was not a valid exception?
  

						
	 B. Adherence to customer payment processing
	  	Payments posted timely (within 2 business days of receipt) and accurately.	  	Amounts
understated
by the
greater
$50.00 or
3% of the
 scheduled
payment
	  	5%	  	 Population Definition: All subject payments posted within review period.

 
 Error Definition: # of loans with an error in any one of the payment
application test questions.
	  	 1.   Were payments posted to the right account number?

 
 2.   Were payments posted in
the right amount?
  

3.   Were properly identified conforming payments posted within 2 business days of receipt and
credited as of the date of receipt?
  

4.   Did servicer accept payments within $50.00 of the scheduled payment, including principal and
interest and where applicable taxes and insurance as required by the servicing standards?
  

5.   Were partial payments credited to the borrower’s account as of the date that the funds
cover a full payment?
  

6.   Were payments posted to principal interest and escrow before fees and
expenses?

  
 E1-6

											
	 A
	  	 B
	  	 C
	  	 D
	  	E	  	 F

	 Metric
	  	 Measurements
	  	 Loan Level

Tolerance for

Error1
	  	 Threshold

Error Rate2
	  	Test Loan Population
and Error Definition	  	 Test Questions

	 C. Reconciliation of certain waived fees. (I.b.11.C)
	  	Appropriately updating the Servicer’s systems of record in connection with the reconciliation of payments as of the date of dismissal of a debtor’s Chapter 13 bankruptcy
case, entry of an order granting Servicer relief from the stay under Chapter 13, or entry of an order granting the debtor a discharge under Chapter 13, to reflect the waiver of any fee, expense or charge pursuant to paragraphs III.B.1.c.i or
III.B.1.d of the Servicing Standards (within applicable tolerances).	  	 Amounts over stated by the greater of $50

or 3 % of the

correct reconciliation amount
	  	5%	  	 Population Definition: All accounts where inline reconciliation routine is completed within review
period.
  
 Error Definition: # of loans with an
error in the reconciliation routine resulting in overstated amounts remaining on the borrower account.
	  	 1.   Were all required waivers of Fees, expense or charges applied and/or corrected accurately as part of the
reconciliation?

						
	 D. Late fees adhere to guidance
	  	Late fees are collected only as permitted under the Servicing Standards (within applicable tolerances).	  	Y/N	  	5%	  	 Population Definition: All late fees collected within the review period.

 
 Error Definition: # of loans with an error on any one of
the test questions.
	  	 1.   Was a late fee collected with respect to a delinquency attributable solely to late fees or delinquency
charges assessed on an earlier payment?

  
 E1-7

											
	 A
	  	 B
	  	C	  	D	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	Loan Level
Tolerance
for 
Error1	  	Threshold
Error
Rate2	  	 Test Loan Population
and Error
Definition
	  	 Test Questions

	 5. Policy/Process Implementation

						
	 A. Third Party Vendor Management
	  	Is periodic third party review process in place? Is there evidence of remediation of identified issues?	  	Y/N	  	N	  	 Quarterly review of a vendors providing Foreclosure Bankruptcy, Loss mitigation and other Mortgage services.

 
 Error Definition: Failure on any one of the test questions for this
metric.
	  	 1.   Is there evidence of documented oversight policies and procedures
demonstrating compliance with vendor oversight provisions: (i) adequate due diligence procedures, (ii) adequate enforcement procedures (iii) adequate vendor performance evaluation procedures (iv) adequate remediation procedures?3
  
 2.   Is there evidence of periodic sampling and testing of foreclosure documents (including notices of default and letters of reinstatement) and bankruptcy documents prepared by vendors on
behalf of the servicer?
  

3.   Is there evidence of periodic sampling of fees and costs assessed by vendors to; (i)
substantiate services were rendered (ii) fees are in compliance with servicer fee schedule (iii) Fees are compliant with state law and provisions of the servicing standards?

 
 4.   Is there evidence of
vendor scorecards used to evaluate vendor performance that include quality metrics (error rate etc)?
  

5.   Evidence of remediation for vendors who fail metrics set forth in vendor scorecards and/or QC
sample tests consistent with the servicer policy and procedures?

						
	 B. Customer Portal
	  	Implementation of a customer portal.	  	Y/N	  	N	  	A Quarterly testing review of Customer Portal.	  	 1.   Does the portal provide loss mitigation status updates?

  
 E1-8

											
	 A
	  	 B
	  	 C
	  	 D
	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	 Loan Level
Tolerance

for Error1
	  	 Threshold
Error Rate2
	  	
Test Loan Population
and Error Definition
	  	 Test Questions

	 C. SPOC
	  	Implement single point of contact (“SPOC”).	  	 Y/N
 5% for
 Question 4
	  	 N
 For
 Question #4: 5%
	  	 Quarterly review of SPOC program per provisions in the servicing standard.

 
 Population Definition (for Question 4): Potentially eligible borrowers who
were identified as requesting loss mitigation assistance.
  
 Error
Definition: Failure on any one of the
 test questions for this metric.
	  	 1.   Is there evidence of documented policies and procedures demonstrating
compliance with SPOC program provisions?
  
 2.   Is there evidence that a single point of contact is available for applicable borrowers?
  

3.   Is there evidence that relevant records relating to borrower’s account are available to
the borrower’s SPOC?
  

4.   Is there evidence that the SPOC has been identified to the borrower and the method the
borrower may use to contact the SPOC has been communicated to the borrower?

						
	 D. Workforce Management
	  	Training and staffing adequacy requirements.	  	Y/N	  	N	  	 Loss mitigation, SPOC and Foreclosure Staff.
  

Error Definition: Failure on any one of the

test questions for this metric.
	  	 1.   Is there evidence of documented oversight policies and procedures
demonstrating effective forecasting, capacity planning, training and monitoring of staffing requirements for foreclosure operations?
  

2.   Is there evidence of periodic training and certification of employees who prepare Affidavits
sworn statements or declarations.
  

						
	 E. Affidavit of Indebtedness Integrity.
	  	Affidavits of Indebtedness are signed by affiants who have personal knowledge of relevant facts and properly review the affidavit before signing it.	  	 Y/N
	  	 N
	  	 Annual Review of Policy.
	  	 1.   Is there evidence of documented policies and procedures sufficient to
provide reasonable assurance that affiants have personal knowledge of the matters covered by affidavits of indebtedness and have reviewed affidavit before signing it?

 

						
	 F. Account Status Activity.
	  	System of record electronically documents key activity of a foreclosure, loan modification, or bankruptcy.	  	 Y/N
	  	 N
	  	 Annual Review of Policy.
	  	 1.   Is there evidence of documented policies and procedures designed to ensure that the system of record contains
documentation of key activities?

  
 E1-9

											
	 A
	  	 B
	  	 C
	  	 D
	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	 Loan Level

Tolerance

for Error1
	  	 Threshold Error Rate2
	  	 Test Loan Population
and Error
Definition
	  	 Test Questions

	 6.     Customer Experiences

						
	 A. Complaint response timeliness
	  	Meet the requirements of Regulator complaint handling.	  	N/A	  	5%	  	 Population Definition: Government submitted complaints and inquiries from individual borrowers who are in default and/or have applied
for loan modifications
 received during the three months prior to 40 days prior to the review period. (To allow for response period to
expire).
  
 Error Definition: # of loans that exceeded the required
response timeline.
	  	 1.   Was written acknowledgment regarding complaint/inquires sent within 10
business days of complaint/inquiry receipt?**
  
 2.   Was a written response (“Forward Progress”) sent within 30 calendar days of complaint/inquiry receipt?**

 

      **receipt= from the Attorney General, state financial regulators, the
Executive Office for United States Trustees/regional offices of the United States Trustees, and the federal regulators and documented within the System of Record.

						
	 B.    Loss Mitigation
	  		  		  		  		  	
						
	 i. Loan Modification Document Collection timeline compliance
	  		  	N/A	  	5%	  	 Population Definition: Loan modifications and loan modification requests (packages) that that were missing documentation at
receipt and received more than 40 days prior to the end of the review period.
  
 Error Definition: The total # of loans processed outside the allowable timelines as defined under each timeline requirement tested.
	  	 1.   Did the Servicer notify borrower of any known deficiency in
borrower’s initial submission of information, no later than 5 business days after receipt, including any missing information or documentation?
  

2.   Was the Borrower afforded 30 days from the date of Servicer’s notification of any
missing information or documentation to supplement borrower’s submission of information prior to making a determination on whether or not to grant an initial loan modification?

  
 E1-10

											
	 A
	  	 B
	  	 C
	  	 D
	  	 E
	  	F       
	 Metric
	  	 Measurements
	  	 Loan Level

Tolerance for
 Error1
	  	 Threshold

Error Rate2
	  	
Test Loan Population
and Error Definition
	  	 Test Questions

	 ii. Loan Modification Decision/Notification timeline compliance
	  		  		  	10%	  	 Population Definition: Loan modification requests (packages) that are denied or approved in the review period.

 
 Error Definition: The total # of loans processed outside the allowable
timelines as defined under each timeline requirement tested.
	  	 1.   Did the servicer respond to request for a modification within 30 days of
receipt of all necessary documentation?
  
 2.   Denial Communication: Did the servicer notify customers within 10 days of denial decision?

						
	 iii. Loan Modification Appeal timeline compliance
	  		  		  	10%	  	 Population Definition: Loan modification requests (packages) that are borrower appeals in the review period.

 
 Error Definition: The total # of loans processed outside the allowable
timeline tested.
	  	 1.   Did Servicer respond to a borrowers request for an appeal within 30 days of
receipt?
  

						
	 iv. Short Sale Decision timeline compliance
	  		  		  	10%	  	 Population Definition: Short sale requests (packages) that are complete in the three months prior to 30 days prior to the end of
the review period. (to allow for short sale review to occur).
  
 Error
Definition: The total # of loans processed outside the allowable timeline tested.
	  	 1.   Was short sale reviewed and a decision communicated within 30 days of borrower submitting completed
package?

  
 E1-11

											
	 A
	  	 B
	  	 C
	  	 D
	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	 Loan Level

Tolerance

for Error1
	  	 Threshold Error Rate2
	  	
Test Loan Population
and Error Definition
	  	 Test Questions

	 v. Short Sale Document Collection timeline compliance
	  		  		  	5%	  	 Population Definition: Short sale requests (packages) missing documentation that are received in the three months prior to 30
days prior to the end of the review period (to allow for short sale review to occur).
  
 Error Definition: The total # of loans processed outside the allowable timeline tested.
	  	 1.   Did the Servicer provide notice of missing documents within 30 days of the request for the short
sale?

						
	vi. Charge of application fees for Loss mitigation	  		  		  	1%	  	 Population Definition: loss mitigation requests (packages) that are Incomplete, denied , approved and borrower appeals in the
review period.
  
 (Same as 6.B.i)

 
 Error Definition: The # of loss mitigation applications where servicer
collected a processing fee.
	  	 1.   Did the servicer assess a fee for processing a loss mitigation request?

						
	 vii. Short Sales
	  		  		  		  		  	
						
	 a. Inclusion of notice of whether or not a deficiency will be required
	  	Provide information related to any required deficiency claim.	  	n/a	  	5%	  	 Population Definition: Short sales approved in the review period.

 
 Error Definition: The # of short sales that failed any one of the deficiency
test questions
	  	 1.   If the short sale was accepted, did borrower receive notification that
deficiency or cash contribution will be needed?
  
 2.   Did borrower receive in this notification approximate amounts related to deficiency or cash contribution?

						
	 viii. Dual Track
	  		  		  		  		  	

  
 E1-12

											
	 A
	  	 B
	  	 C
	  	 D
	  	 E
	  	 F

	 Metric
	  	 Measurements
	  	 Loan Level

Tolerance

for Error1
	  	 Threshold Error Rate2
	  	 Test Loan Population

and Error Definition
	  	 Test Questions

	 a. Referred to foreclosure in violation of Dual Track Provisions
	  	Loan was referred to foreclosure in error.	  	n/a	  	5%	  	 Population Definition: Loans with a first legal action date in the review period.

 
 Error Definition: The # of loans with a first legal filed in the review period
that failed any one of the dual tracking test questions.
	  	 1.  Was the first legal action taken while the servicer was in possession of an
active, complete loan modification package (as defined by the Servicing Standards) that was not decisioned as required by the standards?
 2.  Was the first legal commenced while the borrower was approved for a loan modification but prior to the expiration of the borrower acceptance period, borrower decline of offer or while in an
active trial period plan?

						
	 b. Failure to postpone foreclosure proceedings in violation of Dual Track Provisions
	  	Foreclosure proceedings allowed to proceed in error.	  	n/a	  	5%	  	 Population Definition: Active foreclosures during review period.

 
 Error Definition: # of active foreclosures that went to judgment as a result
of failure of any one on of the active foreclosure dual track test question.
	  	 1.  Did the servicer proceed to judgment or order of sale upon receipt of a
complete loan modification package within 30 days of the Post-Referral to Foreclosure Solicitation Letter?**
  

**Compliance of Dual tracking provisions for foreclosure sales are referenced in 1.A

	
	 C. Forced Placed Insurance

						
	 i. Timeliness of notices
	  	Notices sent timely with necessary information.	  	n/a	  	5%	  	 Population Definition: Loans with forced placed coverage initiated in review period.

 
 Error Definition: # of loans with active force place insurance resulting from
an error in any one of the force-place insurance test questions.
	  	 1.  Did Servicer send all required notification letters (ref. V 3a i-vii)
notifying the customer of lapse in insurance coverage?
 2.  Did the notification offer the
customer the option to have the account escrowed to facilitate payment of all insurance premiums and any arrearage by the servicer prior to obtaining force place insurance?

3.  Did the servicer assess forced place insurance when there was evidence of a valid
policy?

						
	 ii. Termination of Force place Insurance
	  	Timely termination of force placed insurance.	  		  	5%	  	 Population Definition: Loans with forced placed coverage terminated in review period.

 
 Error Definition: # of loans terminated force place insurance with an error in
any one of the force- place insurance test questions.
	  	 Did Servicer terminate FPI within 15 days of receipt of evidence of a borrower’s existing insurance coverage and refund the pro-rated portion
to the borrower’s escrow account?

  
 E1-13

	1 	 Loan Level Tolerance for Error: This represents a threshold beyond which the variance between the actual outcome and the expected outcome on a single
test case is deemed reportable 

  

	2 	 Threshold Error Rate: For each metric or outcome tested if the total number of reportable errors as a percentage of the total number of cases tested
exceeds this limit then the Servicer will be determined to have failed that metric for the reported period. 

  

	3 	 For purposes of determining whether a proposed Metric and associated Threshold Error Rate is similar to those contained in this Schedule, this Metric
5.A shall be excluded from consideration and shall not be treated as representative. 

  
 E1-14

 EXHIBIT F 

 FEDERAL RELEASE 

This Federal Release (“Release”) is entered into among the United States of America, its agencies, and departments
(collectively, “the United States”), acting through the United States Department of Justice, and Ally Financial, Inc. (the “COMPANY”) (hereafter the United States and the COMPANY are collectively referred to as “the
Parties”), through their authorized representatives. 
 RECITALS 

A. The COMPANY is a Delaware corporation headquartered in Detroit, Michigan. 

B. The COMPANY is a financial holding and a bank holding company. The COMPANY, either through its own operations or through the
operations of its affiliates and subsidiaries, serves, and during the relevant period served: (1) as a participant in the Direct Endorsement Lender program of the Federal Housing Administration (FHA) within the United States Department of
Housing and Urban Development (HUD); (2) as a mortgagee or servicer for mortgages insured or guaranteed by federal mortgage programs administered by agencies that include FHA, the United States Department of Veterans Affairs (VA), and the
United States Department of Agriculture Rural Development; (3) as a participating servicer in the Making Home Affordable Program (MHA) (including MHA’s component program, the Home Affordable Modification Program (HAMP)) of the United
States Department of the Treasury (Treasury) and HUD, and as a participant in various state programs of the Housing Finance Agency Innovation Fund for the Hardest Hit Housing Markets (HHF); and (4) as an entity that litigates single-family
residential mortgage issues in U.S. Bankruptcy Courts in capacities that include commencing and pursuing or supporting litigation commenced against mortgagors and other debtors. 

 C. The United States contends that it has certain civil claims based on conduct of the
COMPANY and its affiliated entities in servicing of mortgage loans (the “Covered Servicing Conduct”). Such Covered Servicing Conduct encompasses all activities of the COMPANY, of any affiliated entity during or prior to such time as it was
an affiliated entity, and all of the current or former officers, directors, employees and agents of any of the foregoing, directed toward servicing (including subservicing and master servicing), whether for their own account or for the account of
others, of mortgage loans for single-family residential homeowners (which includes loans secured by one- to four-family residential properties, whether used for investor or consumer purposes), whether in the form of a mortgage, deed of trust or
other security instrument creating a lien upon such property or any other property described therein that secures the related mortgage loan (“single-family residential mortgage loans”) from and after the closing of a borrower’s
mortgage loan and includes, but is not limited to, the following conduct: 
 (1) Deficiencies in performing loan modification
and other loss mitigation activities, including extensions, forbearances, short sales and deeds in lieu of foreclosure, setting the qualifying criteria for any of the foregoing and/or setting the terms and conditions for any of the foregoing;

 (2) Deficiencies in foreclosing on single-family residential mortgage loans or acquiring title in lieu of foreclosure,
including the designation and identity of the foreclosing party, the timing of foreclosures, transfer of legal or beneficial ownership to the mortgage loan and/or the related servicing rights or obligations, the charging of any fees, the
preparation, contents, execution, notarization or presentation of any documents filed with or submitted to a 

  
 F-2

 
court or any government agency, or otherwise used as part of the foreclosure process (including, but not limited to, affidavits, declarations, certifications, substitutions of trustees, and
assignments) and dual-tracking foreclosure and loan modification activities, and communications with borrowers in respect of foreclosure; 
 (3) Other deficiencies in servicing single-family residential mortgage loans relating to: 
 (a) Collections activity, including all contact with borrowers (e.g., telephone calls, letters, and in-person visits) in respect of such activities; 

(b) Practices relating to paying or failing to pay taxes (including property taxes), hazard insurance, forced-place insurance, and
homeowner association dues or other items provided for in a mortgage loan escrow arrangement (including making or failing to make such payments), including obtaining or maintaining insurance and advancing funds to pay therefor and the creation and
maintenance of such escrow accounts; 
 (c) Use or supervision of vendors, agents and contract employees, and their activities
in connection with creation and recording of assignments, servicing, foreclosure, and loss mitigation activities, including subservicers, foreclosure and bankruptcy attorneys, and other default service providers, and pursuit of claims against
vendors and other third parties for failure of such third parties to comply with contractual or other obligations; 
 (d)
Activities related to the executing, notarizing, transferring or recording of mortgages; the obtaining, executing, notarizing, transferring or recording of assignments; or activities related to the use of any mortgage registry system, including
MERS, and including the transferring of mortgages or assignments using MERS; 

  
 F-3

 (e) Account statements, disclosures, and/or other communications to borrowers;
unintentional reporting errors regarding activities that, but for this Paragraph, would be Covered Servicing Conduct, and unintentional remittance errors that are cured; 
 (f) Maintenance and placement of loan-level and pool-level mortgage insurance and guarantees, hazard insurance, flood insurance, title insurance, and other insurance related to mortgage loans and related
properties, including claims activity; 
 (g) Handling and resolution of inquiries, disputes and complaints by or on behalf of
borrowers and frequency and adequacy of communications with borrowers; 
 (h) Securing, inspecting, repairing, maintaining, or
preserving properties both before and after foreclosure or other acquisition of title; 
 (i) Adequacy of staffing, training,
systems and processes, including maintenance and security of access to records relating to servicing, foreclosure, bankruptcy, property sale and management and activities related or ancillary thereto; 

(j) Determinations in respect of the appropriate actions of obtaining value for mortgage loans, including whether to pursue foreclosure
on properties, whether to assert or abandon liens and other claims and actions taken in respect thereof, and whether to pursue a loan modification or any particular loan modification or other form of loss mitigation; 

  
 F-4

 (k) Acceptance, rejection, application, or reporting of payments made on behalf of
borrowers, including the assessment of any fees and placement of the payment(s) in a suspense account; 
 (l) Obtaining,
securing, updating, transferring, or providing promissory notes or endorsements of promissory notes through allonges or otherwise; 
 (m) Licensing or registration of employees, agents, or contractors, or designation of employees as agents for another entity, through corporate resolutions or Powers of Attorney or otherwise; 

(n) Pursuing claims post foreclosure, including seeking deficiency judgments; 

(o) Eviction notices, registrations of vacant properties, and any activity relating to the sale or disposition of foreclosed or acquired
properties (including Real Estate Owned properties), including management of such properties and proceedings related to such properties; 
 (p) Executing, notarizing, or recording any documents related to the sale of acquired properties, including the warranty deeds and closing documents; 

(q) Custodial and trustee functions related to the Covered Servicing Conduct; 

  
 F-5

 (r) Quality control, quality assurance or compliance or audit testing or oversight related
to the Covered Servicing Conduct; for avoidance of doubt, quality control or compliance reviews associated with the origination, sale, or securitization of mortgage loans does not constitute Covered Servicing Conduct; 

(s) Reporting, certification or registration requirements related to any of the Covered Servicing Conduct; and 

(t) Communications with borrowers with respect to the Covered Servicing Conduct. 

(4) Deficiencies in the COMPANY’s or any of its affiliates’ participation in and implementation of the Hardest Hit Fund Program
and Making Home Affordable Program, including all of its component programs (e.g., HAMP, 2MP, HAFA, UP, PRA -HAMP, FHA-HAMP, FHA2LP, and RD-HAMP). 
 D. The United States further contends that it has certain civil claims based on the conduct of the COMPANY and its affiliated entities in originating mortgage loans (the “Covered Origination
Conduct”). Such Covered Origination Conduct consists of all activities of the COMPANY, of any affiliated entity during or prior to such time as it was an affiliated entity, and all of the current or former officers, directors, employees, and
agents of any of the foregoing, directed toward directly or indirectly originating, assisting in the origination of, or purchasing single-family residential mortgage loans and excludes conduct occurring following the closing of the borrower’s
mortgage loan that is otherwise covered as the Covered Servicing Conduct. Such Covered Origination Conduct includes, but is not limited to, the following conduct: 

  
 F-6

 (1) Submitting loans for insurance endorsement and claims for insurance benefits for FHA
loans that the COMPANY or any affiliated entity during or prior to such time as it was an affiliated entity endorsed or underwrote as a participant in the FHA’s Direct Endorsement Program that failed to meet any applicable underwriting
requirements, including those set forth in the applicable version of the HUD Handbook 4155.1, as supplemented by relevant mortgagee letters, all as of the time of origination; 
 (2) Submitting loans for insurance endorsement or claims for insurance benefits for FHA loans that the COMPANY or any affiliated entity during or prior to such time as it was an affiliated entity endorsed
or underwrote as a participant in the FHA’s Direct Endorsement Program while failing to implement applicable quality control measures; and 
 (3) Other deficiencies in originating single-family residential mortgage loans relating to: 
 (a) Processing, underwriting, closing, or funding of loans and the terms and conditions of such loans; 
 (b) Approving or denying loan applications; 
 (c) Pricing of loans, including the
charging and splitting of any fee or discount points; 

  
 F-7

 (d) Recommendations of particular types of loan products, loan features or terms and
conditions of any loan; 
 (e) Valuing the properties used as collateral for such loans, including use of employee, independent
and vendor management appraisers and alternative valuation methods such as AVMs and BPOs; 
 (f) Use of vendors, including
vendor management companies and other providers of real estate settlement services, whether affiliated or unaffiliated; 
 (g)
Payment of fees or other things of value in connection with the making or receiving of referrals of settlement and other services; 
 (h) Conduct of any vendors used in connection with the origination of loans, including, but not limited to, closing agents, appraisers, real estate agents, title review, flood inspection, and mortgage
brokers; 
 (i) Drafting of loan documents and loan disclosures and the provision of such disclosures; 

(j) Obtaining and recording of collateral documents relating to loans, including, but not limited to, use of trustees or designees on
mortgages or deeds of trust; 
 (k) Advertising of loans and solicitation of borrowers; 

(l) Licensing, registration, qualifications or approvals of employees in connection with the Covered Origination Conduct; and

  
 F-8

 (m) Quality control, quality assurance or compliance or audit testing or oversight related
to the Covered Origination Conduct. 
 E. The United States further contends that it has certain civil claims based on the
COMPANY’s servicing, including servicing by any affiliated entity during or prior to such time as it was an affiliated entity, and by any of the COMPANY’s or such affiliated entities’ current or former officers, directors, employees,
and agents, of loans of borrowers in bankruptcy (the “Covered Bankruptcy Conduct”). Such Covered Bankruptcy Conduct includes, but is not limited to, the following conduct: 

(1) Deficiencies in servicing residential mortgage loans for borrowers in bankruptcy relating to: 

(a) The preparation, prosecution, documentation, substantiation, or filing of proofs of claim, motions seeking relief from the automatic
stay, objections to plan confirmation, motions to dismiss bankruptcy cases, and affidavits, declarations, and other mortgage-related documents in bankruptcy courts; 
 (b) Charging and timing of fees and expenses, including any fees or expenses assessed to the borrower due to delay while the bankruptcy court reviews a pending request for loan modification or delay by
the Chapter 13 trustee to timely remit the borrower’s payments; 
 (c) Use or disclosure of escrow accounts, including any
advances on borrower’s behalf; 

  
 F-9

 (d) Account statements, disclosures, and/or other communications to borrowers, including:
(i) assessing, imposing, posting, or collecting fees and charges; (ii) disclosure of fees and charges assessed, imposed or posted during the bankruptcy case; and (iii) collection of undisclosed post-petition fees and charges after the
borrower receives a discharge, the COMPANY obtains relief from the automatic stay, or the bankruptcy case is dismissed; 
 (e)
Adequacy of staffing, training, systems, and processes relating to administering and servicing loans for borrowers in bankruptcy; 
 (f) Use or supervision of vendors and contract employees, including Lender Processing Services, Inc., bankruptcy attorneys and other default service providers; 

(g) Pursuit of or failure to pursue claims against vendors and other third parties for failure of such third parties to comply with
contractual or other obligations; and 
 (h) Handling and resolution of inquiries, disputes or complaints by or on behalf of
borrowers, and frequency and adequacy of communications with borrowers in bankruptcy. 
 (2) Deficiencies in accounting for,
processing, approving and administering loan modifications for borrowers in bankruptcy relating to: 
 (a) Charging late fees
or seeking arrearages while a trial period modification plan or permanent loan modification plan is in place and borrower is timely making payments under the terms of the loan modification plan; 

  
 F-10

 (b) Seeking relief from the automatic stay when the COMPANY has approved a trial period or
permanent loan modification plan and borrower is timely making payments under the terms of the loan modification plan; and 

(c) Delays in approving or finalizing the documentation necessary to the approval of loan modifications for borrowers in bankruptcy.

 F. This Release is neither an admission of liability of the allegations of the Complaint or in cases settled pursuant to this
Consent Judgment, nor a concession by the United States that its claims are not well-founded. 
 To avoid the delay,
uncertainty, inconvenience, and expense of protracted litigation of the above claims, and in consideration of the mutual promises and obligations of the Consent Judgment, the Parties agree and covenant as follows: 

TERMS AND CONDITIONS 
 (1) The COMPANY and/or its affiliated entities shall pay or cause to be paid, for the purposes specified in the Consent Judgment, the amount specified in Paragraph 3 of the Consent Judgment (“Direct
Payment Settlement Amount”) by electronic funds transfer no later than seven days after the United States District Court for the District of Columbia enters the final non-appealable Consent Judgment (the “Effective Date of the Consent
Judgment”) pursuant to written instructions to be provided by the United States Department of Justice. The COMPANY and/or its affiliated entities shall also undertake, for the purposes specified in the Consent Judgment, certain consumer relief
activities as set forth in Exhibit D to such Consent Judgment 

  
 F-11

 
and will be obligated to make certain payments (the “Consumer Relief Payments”) in the event that it does not or they do not complete the Consumer Relief Requirements set forth in
Exhibit D to the Consent Judgment. The releases contained in this Release shall become effective upon payment of the Direct Payment Settlement Amount. The United States may declare this Release null and void with respect to the United States if the
COMPANY or its affiliated entities do not make the Consumer Relief Payments required under this Consent Judgment and fails to cure such non-payment within thirty days of written notice by the United States. 

(2) 
 (a)
Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, the United States fully and finally releases the COMPANY and any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such
former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing, individually and collectively, from any civil
or administrative claims the United States has or may have, and from any civil or administrative remedies or penalties (expressly including punitive or exemplary damages) it may seek or impose, based on the Covered Servicing Conduct that has taken
place as of 11:59 p.m., Eastern Standard Time, on February 8, 2012 (and, for the avoidance of doubt, with respect to FHA-insured loans, whether or not a claim for mortgage insurance benefits has been or is in the future submitted), under the
Financial Institutions Reform, Recovery, and Enforcement Act (“FIRREA”), the False Claims Act, the Racketeer Influenced and Corrupt Organizations Act, the Real Estate Settlement Procedures Act, the Fair Credit Reporting

  
 F-12

 
Act, the Fair Debt Collection Practices Act, the Truth in Lending Act, the Interstate Land Sales Full Disclosure Act, 15 U.S.C. § 1691(d) (“Reason for Adverse Action”) or §
1691(e) (“Appraisals”), sections 502 through 509 (15 U.S.C. § 6802-6809) of the Gramm-Leach Bliley Act except for section 505 (15 U.S.C. § 6805) as it applies to section 501(b) (15 U.S.C. § 6801(b)), or that the Civil
Division of the United States Department of Justice has actual and present authority to assert and compromise pursuant to 28 C.F.R. § 0.45. 
 (b) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, the United States fully and finally releases the COMPANY and any current or former affiliated entity (to the extent the
COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, or current or former employee of any of the
foregoing, individually and collectively, from any civil or administrative claims the United States has or may have, and from any civil or administrative remedies or penalties (expressly including punitive or exemplary damages) it may seek or
impose, based on the Covered Origination Conduct that has taken place as of 11:59 p.m., Eastern Standard Time, on February 8, 2012, under the Real Estate Settlement Procedures Act, the Fair Credit Reporting Act, the Truth in Lending Act, 15
U.S.C. § 1691(d) (“Reason for Adverse Action”) or § 1691(e) (“Appraisals”), or the Interstate Land Sales Full Disclosure Act. 
 (c) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, the United States fully and finally releases the COMPANY and any current or former affiliated entity (to the extent the
COMPANY retains liability associated with such former 

  
 F-13

 
affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the
foregoing, individually and collectively, from any civil or administrative claims the United States has or may have, and from any civil or administrative remedies or penalties (expressly including punitive or exemplary damages) it may seek to impose
under FIRREA based on the Covered Origination Conduct only to the extent that: 
 (i) such claim is
(A) based upon false, misleading or fraudulent representations (or a scheme to defraud consisting solely of such a false, misleading or fraudulent representation) made by the COMPANY or affiliated entity as of 11:59 p.m., Eastern Standard Time,
on February 8, 2012, to a borrower in connection with the COMPANY’s or affiliated entity’s making of a residential mortgage loan to such borrower; or (B) an action pursuant to 12 U.S.C. § 1833a(c)(2) in which the action is
consisting solely of the allegation that the COMPANY or one of its affiliated entities made a false statement or misrepresentation (or engaged in a scheme to defraud based solely upon such a false statement or misrepresentation) to the COMPANY or
another affiliated entity, as of 11:59 p.m., Eastern Standard Time, on February 8, 2012, in connection with the COMPANY’s or affiliated entity’s making of a residential mortgage loan to a borrower; and 

(ii) (A) the only federally insured financial institution that was affected by the statement or misrepresentation
(or scheme), or by actions based 

  
 F-14

 
on, incorporating, or omitting the statement or misrepresentation (or scheme) was the COMPANY or an affiliated entity; (B) the false statement or misrepresentation (or scheme) was not made
to, directed at, or part of a scheme to defraud, any person or entity other than or in addition to the borrower and/or the COMPANY or an affiliated entity, including, but not limited to, any other financial institution (as defined in 18 U.S.C.
§ 20), investors, and governmental entities; (C) the false statement or misrepresentation (or scheme), or actions based on, incorporating, or omitting the statement or misrepresentation (or scheme) did not harm any other financial
institution (as defined in 18 U.S.C. § 20), investors, governmental entities, or any other entities other than the COMPANY or an affiliated entity; and (D) there was no material monetary effect on an agency of the United States.

 (3) 
 (a) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, the United States Department of Housing and Urban Development fully and finally releases the COMPANY and any current or
former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and
current or former employee of any of the foregoing, individually and collectively, from any civil or administrative claims it has or may have, and from any civil or administrative remedies or penalties (expressly including punitive or exemplary
damages) it may seek or impose, 

  
 F-15

 
based on the Covered Servicing Conduct with respect to FHA loans that has taken place as of 11:59 p.m., Eastern Standard Time, on February 8, 2012 (and, for the avoidance of doubt, with
respect to FHA-insured loans, whether or not a claim for mortgage insurance benefits has been or is in the future submitted). Notwithstanding the foregoing, in no instance shall this Release relieve the COMPANY or any affiliated entity from the
obligation to remedy, upon identification, defects of title or such other problems caused by the acts or omissions of the COMPANY or any affiliated entity that may preclude FHA from accepting assignment or paying a claim for which FHA lacks
statutory authority pursuant to 12 U.S.C. § 1707(a) and § 1710(a)(1)(B), in which case FHA shall reconvey the property back to the COMPANY or the affiliated entity to remedy the defect in title or such other problem and the COMPANY or the
affiliated entity shall convey the property back to FHA once the defect or problem is cured. Further, nothing in this Release shall relieve COMPANY or affiliated entity of any obligation to provide FHA with any and all mortgage insurance premium
payments that have been or should have been collected, plus interest, if any. Notwithstanding any other provision of this Release, FHA shall calculate the payment of insurance benefits for any insured mortgage in accordance with its regulations.

 (b) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, the United States fully and finally
releases the COMPANY and any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former
director, current or former officer, and current or former employee of any of the foregoing, individually and collectively, from any civil or administrative claims it has or may have and from any civil or administrative remedies or penalties
(expressly including punitive or 

  
 F-16

 
exemplary damages) it may seek or impose under FIRREA, the False Claims Act, and the Program Fraud Civil Remedies Act where the sole basis for such claim or claims is that the COMPANY or any
current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity) or any of their respective successors or assigns, submitted to HUD-FHA prior to 11:59 p.m., Eastern Standard Time, on
February 8, 2012 a false or fraudulent annual certification that the mortgagee had “conform[ed] to all HUD-FHA regulations necessary to maintain its HUD-FHA approval” (including, but not limited to, the requirement that the mortgagee
implement and maintain a quality control program that conforms to HUD-FHA requirements), or “complied with and agree[d] to continue to comply with HUD-FHA regulations, handbooks, Mortgagee Letters, Title I Letters, policies, and terms of any
agreements entered into with the Department under HUD’s Direct Endorsement Program.” For avoidance of doubt, this Paragraph means that the United States is barred from asserting that a false annual certification renders the COMPANY or any
current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity) liable under the False Claims Act and the other laws cited above for loans endorsed by the COMPANY or its affiliated
entity for FHA insurance during the period of time applicable to the annual certification without regard to whether any such loans contain material violations of HUD-FHA requirements, or that a false individual loan certification that “this
mortgage is eligible for HUD mortgage insurance under the Direct Endorsement program” renders the COMPANY or any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity)
liable under the False Claims Act for any individual loan that does not contain a material violation of HUD-FHA requirements. However, this Paragraph does not (i)

  
 F-17

 
release, bar or otherwise preclude the right of the United States to pursue any civil or administrative claims or remedies it has or may have, or release or preclude under res judicata or
collateral estoppel theories any civil or administrative remedies or penalties it may seek or impose, against the COMPANY, any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated
entity), and any of their respective successors or assigns, for conduct with respect to the insurance of residential mortgage loans that violates any laws, regulations or other HUD-FHA requirements applicable to the insurance of residential mortgage
loans by HUD, including, but not limited to, material violations of any applicable HUD-FHA requirements with respect to an individual loan or loans, except if and to the extent such claim, remedy or penalty is based solely on such entity’s
failure to provide HUD with an accurate annual certification as described above; (ii) release or otherwise bar the United States from introducing evidence of any alleged failure to comply with applicable HUD-FHA requirements, including, but not
limited to, sufficient quality control, underwriting or due diligence programs, in any way (including, but not limited to, for the purpose of proving intent) in connection with any claim that there was a material violation(s) of applicable HUD-FHA
requirements with respect to an individual loan or loans that would subject the COMPANY or an affiliated entity to liability under the False Claims Act or any other federal statutory or common law administrative or judicial claim; or
(iii) permit the COMPANY or its affiliates to offset or otherwise reduce any potential liability for such claims or remedies by any amount paid under the Consent Judgment. The parties agree that the issue of whether and to what extent the
United States may use statistical sampling of individual loans or similar techniques for calculating damages or proving material violations of HUD-FHA underwriting requirements with respect to a

  
 F-18

 
pool of loans is not addressed by the Consent Judgment and shall be governed by the law of the relevant administrative or judicial forum of any future dispute. Notwithstanding the foregoing, in
no instance shall this Release relieve the COMPANY or any affiliated entity from the obligation to remedy, upon identification, defects of title or such other problems caused by the acts or omissions of the COMPANY or an affiliated entity that may
preclude FHA from accepting assignment or paying a claim for which FHA lacks statutory authority pursuant to 12 U.S.C. § 1707(a) and § 1710(a)(1)(B), in which case FHA shall reconvey the property back to the COMPANY or affiliated
entity to remedy the defect in title or such other problem and the COMPANY or affiliated entity shall convey the property back to FHA once the defect or problem is cured. 
 (4) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, for loans that closed before 11:59 p.m., Eastern Standard Time, on February 8, 2012 and are guaranteed by the
Department of Veterans Affairs (VA), the United States fully and finally releases the COMPANY and any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their
respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing, individually and collectively, from any civil or administrative claims it has or may have
based on Covered Origination Conduct that arises under FIRREA, the False Claims Act, or the Program Fraud Civil Remedies Act to the extent that they are based on any failure by the COMPANY or any current or former affiliated entity and any of their
respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing, 

  
 F-19

 
individually and collectively, to conform to all VA regulations necessary to maintain the authority of the COMPANY or any current or former affiliated entity to close VA-guaranteed loans on an
automatic basis. Nothing in the foregoing shall be interpreted to release the right of the United States to pursue any civil or administrative claims it has or may have, or to release any civil or administrative remedies or penalties it may seek or
impose, against the COMPANY, any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, based on Covered Origination
Conduct that violates the laws or regulations applicable to the guaranty of residential mortgage loans by VA with respect to any residential mortgage loan or loans, except if and to the extent such claim, remedy or penalty is based on such
entity’s failure to provide VA with an accurate general program compliance certification, to implement an effective quality control plan, or to conform to all VA regulations necessary to maintain the authority of the COMPANY or any current or
former affiliated entity to close VA-guaranteed loans on an automatic basis. 
 (5) Subject to the exceptions in Paragraph 11
(concerning excluded claims) below, for loans that closed before 11:59 p.m., Eastern Standard Time, on February 8, 2012 and are guaranteed by the Department of Agriculture (USDA), the United States fully and finally releases the COMPANY and any
current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former
officer, and current or former employee of any of the foregoing, individually and collectively, from any civil or administrative claims it has or may have against the COMPANY and any of 

  
 F-20

 
their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing, individually and
collectively, based on Covered Origination Conduct that arises under FIRREA, the False Claims Act, or the Program Fraud Civil Remedies Act to the extent that they are based on statements made in the COMPANY’s or current or former affiliated
entity’s application for approved lender status in the Single Family Housing Guaranteed Loan Program. Nothing in the foregoing shall be interpreted to release the right of the United States to pursue any civil or administrative claims it has or
may have, or to release any civil or administrative remedies or penalties it may seek or impose, against the COMPANY, any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated
entity), and any of their respective successors or assigns, based on Covered Origination Conduct that violates the laws or regulations applicable to the guaranty of residential mortgage loans by USDA with respect to any residential mortgage loan or
loans, except if and to the extent such claim, remedy or penalty is based on such entity’s failure to provide USDA with an accurate general program compliance certification, to implement an effective quality control plan, or on statements made
in the COMPANY’s or current or former affiliated entity’s application for approved lender status in the Single Family Housing Guaranteed Loan Program. 
 (6) Subject to the exceptions described in this Paragraph 6 and in Paragraph 11 (concerning excluded claims) below, the United States Department of the Treasury (“Treasury”) fully and finally
releases the COMPANY and any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former
director, current or 

  
 F-21

 
former officer, and current or former employee of any of the foregoing, individually and collectively, and will refrain from instituting, directing, or maintaining any civil or administrative
claims the Treasury has or may have, and from any civil remedies or penalties (expressly including punitive or exemplary damages) it may seek or impose against the COMPANY and any current or former affiliated entity (to the extent the COMPANY
retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing,
individually and collectively, based on the Covered Servicing Conduct that has taken place as of 11:59 p.m., Eastern Standard Time, on February 8, 2012; furthermore, as of February 8, 2012, Treasury is withholding Making Home Affordable
servicer incentive payments from the COMPANY or any current or former affiliated entity, and, upon the immediately succeeding Making Home Affordable Program incentive payment date, Treasury shall release and remit to the COMPANY and any current or
former affiliated entity all outstanding Making Home Affordable Program servicer incentive payments previously withheld by Treasury. Notwithstanding the foregoing, Treasury, in connection with the Making Home Affordable Program, reserves the right
to continue to perform compliance reviews on the COMPANY’s Making Home Affordable Program activities occurring prior to February 8, 2012, to require non-financial remedies with respect to such activities, and to publicly release servicer
assessments with respect thereto. If, as the result of any such compliance review occurring after February 8, 2012, Treasury determines that the COMPANY or any of its affiliated entities have not adequately corrected identified instances of
noncompliance that occurred prior to the date specified in the first sentence of this Paragraph and were communicated to COMPANY or any of 

  
 F-22

 
its affiliated entities by Treasury in a letter dated March 9, 2012, Treasury reserves the right to adjust any Making Home Affordable Program incentive payments made or owed to the COMPANY
or any of its affiliated entities with respect to those identified instances of noncompliance. In addition, with respect to instances of noncompliance that occur after February 8, 2012, Treasury reserves the right to exercise all available
remedies, both financial and non-financial, under the Making Home Affordable Program Commitment to Purchase Financial Instrument and Servicer Participation Agreement, as amended, between Treasury and COMPANY or any of its affiliated entities
(“the SPA”). 
 (7) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, the Bureau of
Consumer Financial Protection (“CFPB”) fully and finally releases the COMPANY and any current or former affiliated entity (to the extent such COMPANY retains liabilities associated with such former affiliated entity), and any of their
respective successors or assigns as well as any current or former director, current or former officer, and current or former employee of any of the foregoing, individually and collectively, and will refrain from instituting, directing, or
maintaining any civil or administrative claims the CFPB has or may have, and from any civil remedies or penalties (expressly including punitive or exemplary damages) it may seek or impose against the COMPANY and any current or former affiliated
entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, or current or former
employee of any of the foregoing, individually and collectively, based on Covered Servicing Conduct or Covered Origination Conduct that has taken place prior to July 21, 2011. Notwithstanding the foregoing, the CFPB reserves the right to obtain
information related to conduct that occurred prior to July 21, 2011 under its authority granted by Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act. 

  
 F-23

 (8) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below, and
conditioned upon the full payment of the Direct Payment Settlement Amount, the Federal Trade Commission fully and finally releases the COMPANY and any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with
such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing, individually and collectively, from any
civil or administrative claim the Federal Trade Commission has or may have, or civil or administrative remedies or penalties (expressly including punitive or exemplary damages) it may seek or impose, based on the Covered Origination Conduct that has
taken place as of 11:59 p.m., Eastern Standard Time, on February 8, 2012, or based on the Covered Servicing Conduct that has taken place as of 11:59 p.m., Eastern Standard Time, on February 8, 2012, provided, however, that nothing in this
Paragraph or Release shall be interpreted to release any liability to the Federal Trade Commission relating to the Covered Servicing Conduct or Covered Origination Conduct of any affiliated entity that the COMPANY has acquired on or after
November 30, 2011, or, notwithstanding Section C.3.i of this Release, any conduct or claims involving the privacy, security, or confidentiality of consumer information. 
 (9) Subject to the exceptions in Paragraph 11 (concerning excluded claims) below: 

  
 F-24

 (a) Upon the Effective Date of the Consent Judgment, the Executive Office for United States
Trustees (“EOUST”) and the United States Trustees and Acting United States Trustees for Regions 1 through 21 (collectively, with the EOUST, “the United States Trustees”) will consent to and agree to take such steps as may be
reasonably necessary to fully and finally withdraw or facilitate the dismissal with prejudice of pending objections and other actions by the United States Trustees, including all related discovery requests, whether formal or informal, and requests
for examination under Fed. R. Bankr. P. 2004 (collectively, “the Discovery Requests”) and subpoenas or subpoenas duces tecum (collectively, “the Subpoenas”), directed to or filed against the COMPANY, its affiliates, and
employees and officers of the COMPANY and its affiliates, pertaining to the COMPANY’s or its affiliates’ mortgage-related claims filed in a bankruptcy case prior to 11:59 p.m., Eastern Standard Time, on February 8, 2012 and based on
the Covered Bankruptcy Conduct. The United States Trustees further agree not to take any action to obtain discovery from the COMPANY or any affiliated entity pursuant to any court order granting such Discovery Requests or with respect to enforcing
related Subpoenas pending as of 11:59 p.m., Eastern Standard Time, on February 8, 2012. Upon the Effective Date of the Consent Judgment, the United States Trustees further agree to take such steps as may be reasonably necessary to fully and
finally withdraw or facilitate the dismissal with prejudice of Discovery Requests and Subpoenas directed to or filed against any other party where the discovery was sought for the purpose of obtaining relief against the COMPANY, its affiliates, or
employees and officers of the COMPANY or its affiliates, and pertains to the COMPANY’s or its affiliates’ mortgage-related claims filed in a bankruptcy case prior to 11:59 p.m., Eastern Standard Time, on February 8, 2012 and based on
the Covered Bankruptcy Conduct, except that nothing in this 

  
 F-25

 
Paragraph requires the United States Trustee to withdraw or facilitate the dismissal of Discovery Requests and Subpoenas to the extent that relief against another party, other than the COMPANY,
its affiliates, or employees and officers of the COMPANY or its affiliates, is the purpose of such discovery. 
 (b) Upon the
Effective Date of the Consent Judgment, the COMPANY and its affiliated entities will consent to and agrees to take such steps as may be reasonably necessary to fully and finally withdraw or facilitate the dismissal with prejudice of pending
adversary proceedings, contested matters, appeals, and other actions filed by the COMPANY or its affiliated entities, including all Discovery Requests and Subpoenas directed to or filed against any United States Trustee, relating to objections and
other actions by the United States Trustees, including Discovery Requests and Subpoenas, directed to or filed against the COMPANY, its affiliated entities, or employees and officers of the COMPANY or its affiliated entities pertaining to the
COMPANY’s or its affiliated entities’ mortgage-related claims filed in a bankruptcy case prior to 11:59 p.m., Eastern Standard Time, on February 8, 2012 and based on the Covered Bankruptcy Conduct. The COMPANY and its affiliated
entities further agree not to take any action to obtain discovery from the United States Trustees pursuant to any court order granting such Discovery Requests or with respect to enforcing related Subpoenas pending as of 11:59 p.m., Eastern Standard
Time, on February 8, 2012. 
 (c) The United States Trustees fully and finally release any claims, and will refrain from
instituting, directing or maintaining any action or participating in any action by a third party (except that the United States Trustees may participate in an action to the extent 

  
 F-26

 
ordered by a court provided that the United States Trustees may not seek such a court order formally or informally), against the COMPANY and any current or former affiliated entity (to the extent
the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the
foregoing, individually and collectively, pertaining to the COMPANY’s or its affiliated entities’ mortgage-related claims filed in a bankruptcy case prior to 11:59 p.m., Eastern Standard Time, on February 8, 2012 and based on the
Covered Bankruptcy Conduct. The United States Trustees shall refrain from sharing information obtained via the Discovery Requests and Subpoenas outside the federal government (unless required to do so under applicable law or pursuant to a court
order) in support of any action, against the COMPANY, or any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated entity), and any of their respective successors or assigns, as
well as any current or former director, current or former officer, and current or former employee of any of the foregoing, individually and collectively, pertaining to the COMPANY’s or its affiliates’ mortgage-related claims filed in a
bankruptcy case prior to 11:59 p.m., Eastern Standard Time, on February 8, 2012 and based on the Covered Bankruptcy Conduct. Except as otherwise provided in the Enforcement Terms in Exhibit E of the Consent Judgment, the United States Trustees
further agree to refrain from seeking to invalidate the COMPANY’s or its affiliates’ lien on residential real property, including in an adversary proceeding pursuant to Fed. R. Bank. P. 7001(2) and 11 U.S.C. § 506, or to impose
monetary sanctions or other punitive relief against the COMPANY, and any current or former affiliated entity (to the extent the COMPANY retains liabilities associated with such former affiliated

  
 F-27

 
entity), and any of their respective successors or assigns, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing,
individually and collectively, pertaining to the COMPANY’s or its affiliated entities’ mortgage-related claims filed in a bankruptcy case after 11:59 p.m., Eastern Standard Time, on February 8, 2012 and based on the Covered Bankruptcy
Conduct where the Covered Bankruptcy Conduct occurred before 11:59 p.m., Eastern Standard Time, on February 8, 2012. 

(d) Notwithstanding the foregoing, nothing in this Paragraph shall be construed to be (1) a waiver of any defenses or claims of the
COMPANY, its affiliates, or employees and officers of the COMPANY or its affiliates, against any other party, or a dismissal of any pending adversary proceedings, contested matters, appeals, and other actions filed by the COMPANY, its affiliates, or
employees and officers of the COMPANY or its affiliates, against any other party, wherein the United States Trustee is a party or otherwise involved; (2) a waiver of any defenses or claims of the United States Trustee against any other party,
or a dismissal of any pending adversary proceedings, contested matters, appeals, and other actions filed by the United States Trustee against any other party wherein the COMPANY, its affiliates, or employees and officers of the COMPANY or its
affiliates, is a party or otherwise involved; or (3) a waiver of, or restriction or prohibition on, the United States Trustees’ ability, to the extent permitted by law, informally or formally, in individual bankruptcy cases, to seek a cure
of material inaccuracies in the COMPANY’s or its affiliates’ mortgage-related claims filed in a bankruptcy case and based on the Covered Bankruptcy Conduct, but not to impose monetary sanctions or other punitive relief against the COMPANY
or its affiliates in addition to such cure; provided, however, that this provision shall not constitute a waiver of, or restriction or prohibition on, the COMPANY’s or its affiliates’ ability to dispute whether the United States Trustees
have authority or ability to seek such a cure. 

  
 F-28

 (10) For the purposes of this Release, the term “affiliated entity” shall mean
entities that are directly or indirectly controlled by, or control, or are under common control with, the COMPANY as of or prior to 11:59 p.m., Eastern Standard Time, on February 8, 2012. The term “control” with respect to an entity
means the beneficial ownership (as defined in Rule 13d-3 promulgated under the Securities Exchange Act of 1934, as amended) of 50 percent or more of the voting interest in such entity. 

(11) Notwithstanding any other term of this Release, the following claims of the United States are specifically reserved and are not
released: 
 (a) Any liability arising under Title 26, United States Code (Internal Revenue Code); 

(b) Any liability of individuals (including current or former directors, officers, and employees of the COMPANY or any affiliated
entity) who have received or receive in the future notification that they are the target of a criminal investigation (as defined in the United States Attorneys’ Manual); have been or are indicted or charged; or have entered or in the future
enter into a plea agreement, based on the Covered Servicing Conduct, the Covered Origination Conduct, and the Covered Bankruptcy Conduct (collectively, the “Covered Conduct”); 

(c) Any criminal liability; 

  
 F-29

 (d) Any liability to the United States for any conduct other than the Covered Conduct, or
any liability for any Covered Conduct that is not expressly released herein; 
 (e) Any and all claims whether legal or
equitable, in connection with investors or purchasers in or of securities or based on the sale, transfer or assignment of any interest in a loan, mortgage, or security to, into, or for the benefit of a mortgage-backed security, trust, special
purpose entity, financial institution, investor, or other entity, including but not limited to in the context of a mortgage securitization or whole loan sale to such entities (“Securitization/Investment Claims”). Securitization/Investment
Claims include, but are not limited to, claims based on the following, all in connection with investors or purchasers in or of securities or in connection with a sale, transfer, or assignment of any interest in loan, mortgage or security to, into,
or for the benefit of a mortgage-backed security, trust, special purpose entity, financial institution, investor, or other entity: 
 (i) The United States’ capacity as an owner, purchaser, or holder of whole loans, securities, derivatives, or other similar investments, including without limitation, mortgage backed securities,
collateralized debt obligations, or structured investment vehicles. 
 (ii) The creation, formation,
solicitation, marketing, assignment, transfer, valuation, appraisal, underwriting, offer, sale, substitution, of or issuance of any interest in such whole loans, mortgages, securities, derivatives, or other similar investments. 

  
 F-30

 (iii) Claims that the COMPANY or an affiliated entity made false or
misleading statements or omissions, or engaged in other misconduct in connection with the sale, transfer or assignment of any interest in a loan, mortgage, or security or in connection with investors or purchasers in or of such loans, mortgages, or
securities, including but not limited to conduct that affected a federally insured financial institution or violated a legal duty to a mortgage-backed security, trust, special purpose entity, financial institution, or investor (including the United
States), or governmental agency and/or that subjects the COMPANY or an affiliated entity to a civil penalty or other remedy under 12 U.S.C. § 1833a. 
 (iv) Representations, warranties, certifications, statements, or claims made regarding such whole loans, securities, derivatives or other similar investments, including representations, warranties,
certifications or claims regarding the eligibility, characteristics, or quality of mortgages or mortgagors; 

(v) Activities related to the executing, notarizing, transferring or recording of mortgages; the endorsement or transfer
of a loan; and the obtaining, executing, notarizing, transferring or recording of assignments; 
 (vi)
Obtaining, securing, updating, transferring, or providing promissory notes or endorsements of promissory notes through allonges or otherwise; 

  
 F-31

 (vii) Custodial and trustee functions; 

(viii) Intentional or fraudulent failure to pay investors sums owed with respect to any security, derivatives, or similar
investment; 
 (ix) Contractual covenants, agreements, obligations and legal duties to a mortgage-backed
security, trust, special purpose entity, financial institution, investor, or other entity (including the United States); 
 (x) Covered Origination Conduct (except to the extent such conduct is released in Paragraphs 3.b, 4 or 5); and 
 (xi) Covered Servicing Conduct to the extent the COMPANY or any affiliated entity engaged in the Covered Servicing Conduct in question not in its capacity as servicer, subservicer or master servicer, but
in its capacity as the originator of a mortgage loan or as seller, depositor, guarantor, sponsor, securitization trustee, securities underwriter, document custodian or any other capacity. 

The exclusion set forth above in this Paragraph shall not apply to Securitization/Investment Claims based on the following conduct, and
such claims are included in what is being released: 
 Securitization/Investment Claims based on Covered Servicing Conduct by
the COMPANY or any current or former affiliated entity where: (1) such conduct was performed by the COMPANY or any affiliated entity in its capacity as the loan 

  
 F-32

 
servicer, master servicer or subservicer, whether conducted for its own account or pursuant to a third party servicing agreement or similar agreement, and not in its capacity as loan originator,
seller, depositor, guarantor, sponsor, securitization trustee, securities underwriter, or any other capacity; and (2) such conduct was not in connection with (x) the creation, formation, solicitation, marketing, sale, assignment, transfer,
offer, sale, substitution, underwriting, or issuance of any interest in securities, derivatives or other similar investments or (y) the sale or transfer of mortgage loans. The claims addressed in this sub-paragraph include, without limitation,
Securitization and Investment Claims that the party seeking to enforce a mortgage loan against a borrower and homeowner in respect of that borrower’s default did not have a documented enforceable interest in the promissory note and mortgage or
deed of trust under applicable state law or is otherwise not a proper party to the foreclosure or bankruptcy action or claims based on such party’s attempts to obtain such a documented enforceable interest or become such a proper party.

 (f) Any liability arising under Section 8 of the Real Estate Settlement Procedures Act, 12 U.S.C. § 2607, relating
to private mortgage insurance, with respect to claims brought by the CFPB; 
 (g) Except with respect to claims related to the
delivery of initial or annual privacy notices, requirements with respect to the communication of non-public personal information to non-affiliated third parties, or other conduct required by Sections 502 through 509

  
 F-33

 
of the Gramm-Leach-Bliley Act (15 U.S.C. §§ 6802-6809), any claims or conduct involving the obligation of a financial institution under Section 501(b) of the Gramm-Leach-Bliley Act
(15 U.S.C. s. 6801(b)) and its implementing regulations to maintain administrative, technical, and physical information security safeguards; 
 (h) Any liability arising under the Fair Housing Act; any provision of the Equal Credit Opportunity Act that is not expressly released in Paragraph 2 of this Release, including any provision prohibiting
discriminatory conduct; the Home Mortgage Disclosure Act; or any other statute or law that prohibits discrimination of persons based on race, color, national origin, gender, disability, or any other protected status; 

(i) Administrative claims, proceedings, or actions brought by HUD against any current or former director, officer, or employee for
suspension, debarment or exclusion from any HUD program; 
 (j) Any liability arising under the federal environmental laws;

 (k) Any liability to or claims brought by (i) the Federal Housing Finance Agency; (ii) any Government Sponsored
Enterprise, including the Federal National Mortgage Association and the Federal Home Loan Mortgage Corporation (except where the Government Sponsored Enterprise seeks to impose such liability or pursue such claims in its capacity as an administrator
of the Making Home Affordable Program of Treasury); (iii) the Federal Deposit Insurance Corporation (whether in its capacity as a Corporation, Receiver, or Conservator); (iv) the Government National Mortgage Association (“Ginnie
Mae”) arising out of 

  
 F-34

 
COMPANY’s contractual obligations related to serving as Master Subservicer on defaulted Ginnie Mae portfolios, including claims for breach of such obligations; (v) the CFPB with respect
to claims within its authority as of the designated transfer date of July 21, 2011 that are not expressly released in Paragraph 7; (vi) the National Credit Union Administration, whether in its capacity as a Federal agency, Liquidating
Agent, or Conservator; (vii) the Securities and Exchange Commission; (viii) the Federal Reserve Board and its member institutions; (ix) Maiden Lane LLC, Maiden Lane II LLC, Maiden Lane III LLC, entities that are consolidated for
accounting purposes on the financial statements of the Federal Reserve Bank of New York, and the Federal Reserve Bank of New York; (x) the Office of the Comptroller of the Currency; (xi) the USDA (except to the extent claims are released
in Paragraph 5); (xii) the VA (except to the extent claims are released in Paragraph 4); (xiii) the Commodity Futures Trading Commission; and (xvi) the Inspectors General of such entities; 

(l) Any liability to the United States for the following claims or conduct alleged against Ally Financial, Inc., or any of its current
or former subsidiaries, affiliates, officers, directors, employees or agents, including but not limited to Residential Capital, LLC, GMAC Mortgage Corporation, GMAC Mortgage, LLC, and GMAC Inc., or any other entity or person: 

(i) All claims or allegations based on any conduct alleged in United States ex rel. [Under Seal] v. [Under Seal],
2:11-cv-00535-RLH-RJJ (D. Nev.); 

  
 F-35

 (ii) All claims or allegations based on any conduct alleged in United
States ex rel. Szymoniak v. [Under Seal], Civ. No. 0:10-cv-01465 (D.S.C.) or in United States ex rel. Szymoniak v. [Under Seal], Civ. No. 3:10-cv-575 (W.D.N.C.), except any such claims that are encompassed by the releases described
in paragraphs 2 to 9, above, and not otherwise reserved from these releases in this agreement; and 
 (iii) All
claims or allegations based on any conduct alleged in United States ex rel. Bibby et al. v. Wells Fargo Bank, National Association, Inc. et al., C.A. No. 1:06-CV-0547-AT (N.D. Ga.); 

(m) Any action that may be taken by the appropriate Federal Banking Agency (FBA), as defined in 12 U.S.C. § 1813(q), against
COMPANY, any of its affiliated entities, and/or any institution-affiliated party of COMPANY, as defined in 12 U.S.C. § 1813(u), pursuant to 12 U.S.C. § 1818, and any action by the FBA to enforce the Consent Order issued against the COMPANY
by the FBA on April 13, 2011; 
 (n) Any liability based upon obligations created by this Consent Judgment; 

(o) The parties agree that notwithstanding any other provision of this Release, the United States retains the right to investigate and
sue the COMPANY and any affiliated entity under FIRREA for any conduct, statements or omissions that are: 

  
 F-36

 (i) Made or undertaken in connection with either (a) the creation,
formation, transfer, sale, conveyance, or securitization of mortgage-backed securities, derivatives, collateralized debt obligations and credit default swaps, or other similar securities or (b) the sale or transfer of mortgage loans;

 (ii) Made or undertaken by the COMPANY or an affiliated entity in its capacity as loan originator, seller,
depositor, guarantor, sponsor, securitization trustee, securities underwriter, or any capacity other than as loan servicer, master servicer or subservicer, in connection with the origination (including Covered Origination Conduct), underwriting, due
diligence, quality control, valuation, appraisal, pledging, substitution, recording, assignment, or securitization of mortgages, whole loans, mortgage-backed securities, derivatives, collateralized debt obligations and credit default swaps, or other
similar securities (except to the extent such conduct is released in Paragraphs 2.c, 3.b, 4 or 5 and not excluded from this Release in Subsections (a)-(n) of this Paragraph 11); 

(iii) Made to or directed at federal governmental entities (except to the extent such conduct is released in Paragraphs
2.a, 3.a, 3.b, 4 or 5 and not excluded from this Release in Subsections (a)-(n) of this Paragraph 11); or 

(iv) Based on (A) the failure by the COMPANY or affiliated entity to pay investors or trustees any sums received by
the COMPANY or affiliated entity and owed to the investors and trustees with respect to any security, derivatives, or similar investment; (B) the failure by the COMPANY or 

  
 F-37

 
affiliated entity to disclose that it failed to pay investors or trustees any sums received by the COMPANY or affiliated entity and owed to investors or trustees with respect to any security,
derivatives, or similar investment; (C) the collection by the COMPANY or affiliated entity of money or other consideration from loan sellers with respect to loans that the COMPANY or an affiliated entity had sold to others or packaged into a
security for sale to others; or (D) the failure by the COMPANY or affiliated entity to repurchase loans to the extent that it had a contractual obligation to repurchase. 
 The COMPANY and its affiliated entities agree that they have not been released from any liability under FIRREA for such conduct or statements. To the extent that this reservation of FIRREA claims is
inconsistent with any other provision of this Release, the reservation of FIRREA claims shall control. This reservation of FIRREA Claims shall not be construed to otherwise limit any other claim that the United States has against the COMPANY or its
affiliated entities, to alter the requirements of FIRREA, or to waive any defense available to the COMPANY or its affiliated entities under existing law. 
 (12) For avoidance of doubt, this Release shall not preclude a claim by any private individual or entity for harm to that private individual or entity, except for a claim asserted by a private individual
or entity under 31 U.S.C. § 3730(b) that is subject to this Release and not excluded by Paragraph 11. 
 (13) The COMPANY
and its affiliated entities waive and shall not assert any defenses they may have to any criminal prosecution or administrative action based on the 

  
 F-38

 
Covered Conduct that may be based in whole or in part on a contention that, under the Double Jeopardy Clause in the Fifth Amendment of the Constitution or under the Excessive Fines Clause in the
Eighth Amendment of the Constitution, this Release bars a remedy sought in such criminal prosecution or administrative action. Nothing in this Paragraph or any other provision of this Consent Judgment constitutes an agreement by the United States
concerning the characterization of the Federal Settlement Amount for purposes of Title 26, United States Code (Internal Revenue Code). 
 (14) The COMPANY and any current or former affiliated entity, as well as any current or former director, current or former officer, or current or former employee of any of the foregoing, but only to the
extent that the COMPANY and any current or former affiliated entity possesses the ability to release claims on behalf of such individuals or entities, fully and finally releases the United States and its employees from any claims based on the
Covered Conduct to the extent, and only to the extent, that such individual or entity is released from claims based on that Covered Conduct under Paragraphs 2 through 9 of this Release and such claim is not excluded under Paragraph 11 of this
Release (including, for the avoidance of doubt, claims by the entities listed in Paragraph 11(k)), as well as claims under the Equal Access to Justice Act, 28 U.S.C. § 2412 based on the United States’ investigation and prosecution of the
foregoing released claims. Nothing herein is intended to release claims for mortgage insurance or mortgage guaranty payments or claims for payment for goods and services, such as incentive payments under HAMP. 

  
 F-39

 (15) 
 (a) Unallowable Costs Defined: All costs (as defined in the Federal Acquisition Regulations, 48 C.F.R. § 31.205-47) incurred by or on behalf of the COMPANY and any current or former affiliated entity
(to the extent the COMPANY retains liabilities associated with such former affiliated entity), any successor or assign, as well as any current or former director, current or former officer, and current or former employee of any of the foregoing,
individually and collectively, in connection with: 
  

	 	(1)	the matters covered by the Consent Judgment; 

  

	 	(2)	the United States’ audits and civil investigations of the matters covered by the Consent Judgment; 

 

	 	(3)	the COMPANY’s and its affiliated entities’ investigation, defense, and corrective actions undertaken in response to the United States’ audit(s) and civil
investigation(s) in connection with the matters covered by the Consent Judgment (including attorney’s fees); 

  

	 	(4)	the negotiation and performance of the Consent Judgment; and 

  

	 	(5)	the payments made to the United States or others pursuant to the Consent Judgment, are unallowable costs for government contracting purposes (“Unallowable
Costs”). 

  
 F-40

 (b) Future Treatment of Unallowable Costs: Unallowable Costs will be separately determined
and accounted for by the COMPANY and its affiliated entities, and the COMPANY and its affiliated entities shall not charge such Unallowable Costs directly or indirectly to any contract with the United States. 

(c) Treatment of Unallowable Costs Previously Submitted for Payment: Within 90 days of the Effective Date of the Consent Judgment, the
COMPANY and its affiliated entities shall identify and repay by adjustment to future claims for payment or otherwise any Unallowable Costs included in payments previously sought by the COMPANY or any of its affiliated entities from the United
States. The COMPANY and its affiliated entities agree that the United States, at a minimum, shall be entitled to recoup from any overpayment plus applicable interest and penalties as a result of the inclusion of such Unallowable Costs on
previously-submitted requests for payment. The United States reserves its rights to audit, examine, or reexamine the COMPANY’s or affiliated entities’ books and records and to disagree with any calculations submitted by the COMPANY or any
of its affiliated entities regarding any Unallowable Costs included in payments previously sought by the COMPANY or its affiliated entities, or the effect of any such Unallowable Costs on the amount of such payments. 

(16) The COMPANY and its affiliated entities agree to cooperate fully and truthfully with the United States’ investigation of
individuals and entities not released in this Release. Upon reasonable notice, the COMPANY shall encourage, and agrees not to impair, the 

  
 F-41

 
reasonable cooperation of its directors, officers and employees, and shall use its reasonable efforts to make available and encourage the cooperation of former directors, officers, and employees
for interviews and testimony, consistent with the rights and privileges of such individuals. 
 (17) This Release is intended to
be and shall be for the benefit only of the Parties and entities and individuals identified in this Release, and no other party or entity shall have any rights or benefits hereunder. 

(18) Each party shall bear its own legal and other costs incurred in connection with this matter, including the preparation and
performance of this Consent Judgment. 
 (19) Each party and signatory to this Consent Judgment represents that it freely and
voluntarily enters into the Consent Judgment without any degree of duress or compulsion. 
 (20) This Release is governed by the
laws of the United States. The exclusive jurisdiction and venue for any dispute arising out of matters covered by this Release is the United States District Court for the District of Columbia. For purposes of construing this Release, this Release
shall be deemed to have been drafted by all the Parties and shall not, therefore, be construed against any party for that reason in any subsequent dispute. 
 (21) The Consent Judgment constitutes the complete agreement between the Parties as to the matters addressed herein. The Consent Judgment may not be amended except by written consent of the Parties.

  
 F-42

 (22) The undersigned represent and warrant that they are fully authorized to execute the
Consent Judgment on behalf of the Parties indicated below. 
 (23) The Consent Judgment may be executed in counterparts, each of
which constitutes an original and all of which constitute one and the same Consent Judgment. 
 (24) This Release is binding on,
and inures to the benefit of, the COMPANY’s and affiliated entities’ successors, heirs, and assigns. 
 (25) The
Parties may disclose this Release, and information about this Release, to the public at their discretion. 
 (26) Facsimiles of
signatures shall constitute acceptable, binding signatures for purposes of this Release. 
 (27) Whenever the words
“include,” “includes,” or “including” are used in this Release, they shall be deemed to be followed by the words “without limitation.” 

  
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 EXHIBIT G 

 State Release 

I. Covered Conduct 
 For purposes of this Release, the term “Covered Conduct” means residential mortgage loan servicing, residential foreclosure services, and residential mortgage loan origination services. For
purposes of this Release, the term “Bank” means Ally Financial, Inc., as well as its current and former parent corporations or other forms of legal entities, direct and indirect subsidiaries, brother or sister corporations or other forms
of legal entities, divisions or affiliates, and the predecessors, successors, and assigns of any of them, as well as the current and former directors, officers, and employees of any of the foregoing. For purposes of this Section I only, the term
“Bank” includes agents (including, without limitation, third-party vendors) of the Bank and the Bank is released from liability for the covered conduct acts of its agents (including, without limitation, third-party vendors). This Release
does not release the agents (including, without limitation, third-party vendors) themselves for any of their conduct. For purposes of this Release, the term “residential mortgage loans” means loans secured by one- to four-family
residential properties, irrespective of usage, whether in the form of a mortgage, deed of trust, or other security interest creating a lien upon such property or any other property described therein that secures the related mortgage note.

 For purposes of this Release, the term “residential mortgage loan servicing” means all actions, errors or omissions
of the Bank, arising out of or relating to servicing (including subservicing and master servicing) of residential mortgage loans from and after the closing of such loans, whether for the Bank’s account or for the account of others, including,
but not limited to, the following: (1) Loan modification and other loss mitigation activities, including, without limitation, extensions, forbearances, payment plans, short sales and deeds in lieu of

 
foreclosure, and evaluation, approval, denial, and implementation of the terms and conditions of any of the foregoing; (2) Communications with borrowers relating to borrower accounts,
including, without limitation, account statements and disclosures provided to borrowers; (3) Handling and resolution of inquiries, disputes or complaints by or on behalf of borrowers; (4) Collection activity related to delinquent borrower
accounts; (5) Acceptance, rejection, application or posting of payments made by or on behalf of borrowers, including, without limitation, assessment and collection of fees or charges, placement of payments in suspense accounts and credit
reporting; (6) Maintenance, placement or payment (or failure to make payment) of any type of insurance or insurance premiums, or claims activity with respect to any such insurance; (7) Payment of taxes, homeowner association dues, or other
borrower escrow obligations, and creation and maintenance of escrow accounts; (8) Use, conduct or supervision of vendors, agents and contract employees, whether affiliated or unaffiliated, including, without limitation, subservicers and
foreclosure and bankruptcy attorneys, in connection with servicing, loss mitigation, and foreclosure activities; (9) Adequacy of staffing, training, systems, data integrity or security of data that is unrelated to privacy issues, quality
control, quality assurance, auditing and processes relating to the servicing of residential mortgage loans, foreclosure, bankruptcy, and property sale and management services; (10) Securing, inspecting, repairing, maintaining, or preserving
properties before and after foreclosure or acquisition or transfer of title; (11) Servicing of residential mortgage loans involved in bankruptcy proceedings; (12) Obtaining, executing, notarizing, endorsing, recording, providing,
maintaining, registering (including in a registry system), and transferring promissory notes, mortgages, or mortgage assignments or other similar documents, or transferring interests in such documents among and between servicers and owners, and
custodial functions or appointment of officers relating to such 

  
 G-2

 
documents; (13) Decisions on disposition of residential mortgage loans, including, without limitation, whether to pursue foreclosure on properties, whether to assert or abandon liens and
other claims and actions taken in respect thereof, and whether to pursue any particular loan modification or other form of loss mitigation; (14) Servicing of residential mortgage loans of borrowers who are covered by federal or state
protections due to military status; (15) Licensing or registration of employees, agents, vendors or contractors, or designation of employees as agents of another entity; (16) Quality control, quality assurance, compliance, audit testing,
oversight, reporting, or certification or registration requirements related to the foregoing; and (17) Trustee functions related to the servicing of residential mortgage loans. 

For purposes of this Release, the term “residential foreclosure services” means all actions, errors or omissions of the Bank
arising out of or relating to foreclosures on residential mortgage loans, whether for the Bank’s own account or for the account of others, including, but not limited to, the following: (1) Evaluation of accounts for modification or
foreclosure referral; (2) Maintenance, assignment, recovery and preparation of documents that have been filed or otherwise used to initiate or pursue foreclosures, and custodial actions related thereto; (3) Drafting, review, execution and
notarization of documents (including, but not limited to, affidavits, notices, certificates, substitutions of trustees, and assignments) prepared or filed in connection with foreclosures or sales of acquired properties, or in connection with
remediation of improperly filed documents; (4) Commencement, advancement and finality of foreclosures, including, without limitation, any issues relating to standing, fees, or notices; (5) Acquisition of title post-foreclosure or in lieu
of foreclosure; (6) Pursuit of pre- and post-foreclosure claims by the Bank, including, without limitation, the seeking of deficiency judgments when permitted by law, acts or omissions regarding lien releases, and evictions and eviction
proceedings; (7) 

  
 G-3

 
Management, maintenance, and disposition of properties in default or properties owned or controlled by the Bank, whether prior to or during the foreclosure process or after foreclosure, and
executing, notarizing, or recording any documents related to the sale of acquired properties; and (8) Trustee functions related to the foreclosure of residential mortgage loans. 

For purposes of this Release, the term “residential mortgage loan origination services” means all actions, errors or omissions
of the Bank arising out of or relating to the origination of, or the assistance in the origination of, residential mortgage loans, or the purchasing of residential mortgage whole loans, including, but not limited to, the following:
(1) Advertising, solicitation, disclosure, processing, review, underwriting, closing and funding of borrower residential mortgage loans or lending services, including, without limitation, the charges, terms, pricing, and conditions of such
loans or lending services; (2) Approving or denying loan applications; (3) Recommendation, offering or provision of loan products, including, without limitation, whether such products’ features or terms and conditions were appropriate
for a particular borrower; (4) Valuation of the properties used as collateral for such loans, including, without limitation, use of employees, independent and vendor management appraisers, and alternative valuation methods such as AVMs and
BPOs; (5) Use, referral, conduct or supervision of, or payment of fees or other forms of consideration to, vendors, agents or contract employees, whether affiliated or unaffiliated, and whether retained by the Bank, borrower or otherwise,
including, without limitation, closing agents, appraisers, real estate agents, mortgage brokers, and providers of real estate settlement services; (6) Drafting and execution of residential mortgage loan documents and disclosures and the
provision of such disclosures; (7) Obtaining or recording of collateral documents relating to the origination of residential mortgage loans, including, without limitation, use of trustees or designees on mortgages or deeds of trust;
(8) Licensing and registration of 

  
 G-4

 
employees in connection with origination of residential mortgage loans; (9) Quality control, quality assurance, or compliance audit testing, or oversight related to the origination of
residential mortgage loans; and (10) Communications with borrowers related to the origination of residential mortgage loans. 
 II. Release of Covered Conduct 
 By their execution of this Consent
Judgment, the Attorneys General and state mortgage regulators (“Regulators”) that are parties to this Consent Judgment release and forever discharge the Bank from the following: any civil or administrative claim, of any kind whatsoever,
direct or indirect, that an Attorney General or Regulator, respectively, has or may have or assert, including, without limitation, claims for damages, fines, injunctive relief, remedies, sanctions, or penalties of any kind whatsoever based on,
arising out of, or resulting from the Covered Conduct on or before the Effective Date, or any examination (or penalties arising from such an examination) relating to the Covered Conduct on or before the Effective Date, except for claims and the
other actions set forth in Section IV, below (collectively, the “Released Claims”). 
 This Release does not release
any claims against any entity other than the Bank as defined in Section I above. 
 III. Covenants by the Bank

 1. The Bank waives and shall not assert any defenses the Bank may have to any criminal prosecution based on the Covered
Conduct that may be based in whole or in part on a contention that, under the Double Jeopardy Clause in the Fifth Amendment of the Constitution or under the Excessive Fines Clause in the Eighth Amendment of the Constitution, this Release bars a
remedy sought in such criminal prosecution. 

  
 G-5

 2. The Bank agrees to cooperate with an Attorney General’s criminal investigation of
individuals and entities not released in this Release. For purposes of this covenant, cooperation shall not include any requirement that the Bank waive the attorney-client privilege or any other applicable privileges or protection, included but not
limited to the attorney work product doctrine. Upon reasonable notice, the Bank agrees not to impair the reasonable cooperation of its directors, officers and employees, and shall use its reasonable efforts to make available and encourage the
cooperation of former directors, officers, and employees for interviews and testimony, consistent with the rights and privileges of such individuals. 
 IV. Claims and Other Actions Exempted from Release 
 Notwithstanding the
foregoing and any other term of this Consent Judgment, the following claims are hereby not released and are specifically reserved: 
 1. Securities and securitization claims based on the offer, sale, or purchase of securities, or other conduct in connection with investors or purchasers in or of securities, regardless of the factual
basis of the claim, including such claims of the state or state entities as an owner, purchaser, or holder of whole loans, securities, derivatives or similar investments, including, without limitation, mortgage backed securities, collateralized debt
obligations or structured investment vehicles, and including, but not limited to, such claims based on the following: 
 (a) the creation, formation, solicitation, marketing, assignment, transfer, offer, sale or substitution of securities, derivatives, or other similar investments, including, without limitation, mortgage
backed securities, collateralized debt obligations, collateralized loan obligations, or structured investment vehicles; 

  
 G-6

 (b) representations, warranties, certifications, or claims made regarding
such securities or investments, such as representations, warranties, certifications or claims regarding origination, funding, and underwriting activities, and including the eligibility, characteristics, or quality of the mortgages or the mortgagors;

 (c) the transfer, sale, conveyance, or assignment of mortgage loans to, and the purchase and acquisition of
such mortgage loans by, the entity creating, forming and issuing the securities, derivatives or other similar investments relating to such mortgage loans; 
 (d) all servicing-, foreclosure-, and origination-related conduct, but solely to the extent that such claims are based on the offer, sale, or purchase of securities, or other conduct in connection with
investors or purchasers in or of securities; and 
 (e) all Covered Conduct, but solely to the extent that such
claims are based on the offer, sale, or purchase of securities, or other conduct in connection with investors or purchasers in or of securities. 
 For avoidance of doubt, securities and securitization claims based on the offer, sale, or purchase of securities, or other conduct in connection with investors or purchasers in or of securities, that are
based on any source of law, including, but not limited to, false claims acts or equivalent laws, securities laws, and common law breach of fiduciary duty, are not released. 
 2. Claims against a trustee or custodian or an agent thereof based on or arising out of the conduct of the trustee, custodian or such agent related to the pooling of residential mortgage loans in trusts,
mortgage backed securities, collateralized debt obligations, collateralized loan obligations, or structured investment vehicles, including, but not limited to, the performance of trustee or custodial functions in such conduct. 

  
 G-7

 3. Liability based on the Bank’s obligations created by this Consent Judgment.

 4. Obligations relating to assurances of voluntary compliance entered into between various states and Wells Fargo, N.A. in
2010, 2011, and 2012 relating to pay option ARMs. 
 5. Claims raised by the Illinois Attorney General in Illinois v. Wells
Fargo & Co., et al., 2009-CH-26434. 
 6. Claims raised in State of Connecticut v. Acordia, Inc.,
X10-UNYCV-0704020455-S (currently pending before the Connecticut Supreme Court). 
 7. Claims raised in State ex rel. Darrell
V. McGraw, Jr. v. Acordia of West Virginia, Inc., et al. (civil action no. 05-C-115W—circuit court of Hancock County). 

8. Claims raised in State of New York v. JPMorgan Chase Bank, et al., Index No. 2768/2012 (N.Y. Sup. Ct.), and any similar
claims—relating to the same types of acts, practices, or conduct set forth in that lawsuit—that may be asserted in the future by the Office of the New York State Attorney General against Citigroup, Inc., Citibank, N.A., CitiMortgage, Inc.,
Ally Financial, Inc., GMAC Mortgage LLC, Residential Capital, LLC, or their parents, subsidiaries, or affiliates. 
 9. Claims
and remedies raised in State of Delaware v. MERSCORP, Inc. et al. (CA-NO-6987-CS), currently pending in the Court of Chancery for the State of Delaware, and any similar claims—relating to the same types of acts, practices, or conduct set
forth in that lawsuit in connection with mortgages registered in the MERS system and loans secured by such mortgages—that may be asserted in the future by the Delaware Department of Justice against Bank of America, N.A., BAC Home Loans
Servicing, LP, JPMorgan Chase Bank, N.A., Chase Home Finance LLC, EMC Mortgage Corporation, Wells Fargo Bank, N.A., Citigroup, Inc., Citibank, N.A., CitiMortgage, Inc., Ally Financial, Inc., GMAC Mortgage LLC, Residential Capital, LLC, or their
parents, subsidiaries, or affiliates. 

  
 G-8

 10. Claims raised in Commonwealth of Massachusetts v. Bank of America, N.A., et al.
(Civ. A. No. 11-4363), currently pending in the Superior Court of Massachusetts, Suffolk County. 
 11. Claims of any kind
that the State of Utah has or may have against any person or entity not released under this Consent Judgment, or any right that State of Utah has or may have to take law enforcement action of any kind against any person or entity not released under
this Consent Judgment, including any person or entity who is or may be a co-obligor with a person or entity that is released under this Consent Judgment, all of which claims, rights and actions are expressly reserved by the State of Utah.

 12. Claims against Mortgage Electronic Registration Systems, Inc. or MERSCORP, INC. 

13. Claims arising out of alleged violations of fair lending laws that relate to discriminatory conduct in lending. 

14. Claims of state, county and local pension or other governmental funds as investors (whether those claims would be brought directly by
those pension or other governmental funds or by the Office of the Attorney General as attorneys representing the pension or other governmental funds). 
 15. Tax claims, including, but not limited to, claims relating to real estate transfer taxes. 
 16. Claims of county and local governments and claims of state regulatory agencies having specific regulatory jurisdiction that is separate and independent from the regulatory and enforcement jurisdiction
of the Attorney General, but not including claims of Regulators that are released herein. 

  
 G-9

 17. Criminal enforcement of state criminal laws. 

18. Claims of county recorders, city recorders, town recorders or other local government officers or agencies (or, for Hawaii only, where
a statewide recording system is applicable and operated by the state, claims by Hawaii; and for Maryland, where the recording system is the joint responsibility of the counties or Baltimore City and the state, claims of the counties or Baltimore
City and the state) for fees relating to the recordation or registration process of mortgages or deeds of trust, including assignments, transfers, and conveyances, regardless of whether those claims would be brought directly by such local government
officers or agencies or through the Office of the Attorney General as attorneys representing such local government officers or agencies. 
 19. Claims and defenses asserted by third parties, including individual mortgage loan borrowers on an individual or class basis. 
 20. Claims seeking injunctive or declaratory relief to clear a cloud on title where the Covered Conduct has resulted in a cloud on title to real property under state law; provided, however, that neither
the Attorneys General nor Regulators shall otherwise take actions seeking to invalidate past mortgage assignments or foreclosures in connection with loans serviced and/or owned by the Bank. For the avoidance of doubt, nothing in this paragraph 20
releases, waives or bars any legal or factual argument related to the validity of past mortgage assignments or foreclosures that could be made in support of claims not released herein, including, without limitation, all claims preserved under
paragraphs 1 through 23 of Section IV of this Release. 

  
 G-10

 21. Disciplinary proceedings brought by a Regulator against individual employees with
respect to mortgage loan origination conduct for misconduct or violations under state law. 
 22. Authority to resolve consumer
complaints brought to the attention of the Bank for resolution outside of the monitoring process, as described in Section H of the Enforcement Terms (Exhibit E). 
 23. Claims against Bank for reimbursement to mortgage borrowers: 

(a) That represent: (i) a fee imposed upon and collected from a mortgage borrower by Bank and retained by Bank which
fee is later determined to have been specifically prohibited by applicable state law (an “Unauthorized Fee”), provided that such determination of impermissibility is not predicated, directly or indirectly, on a finding of a violation of
any federal law, rule, regulation, agency directive or similar requirement; and (ii) an actual overpayment by a borrower resulting from a clear and demonstrable error in calculation of amounts due from said borrower; and 

(b) That are subject to the following: (i) are identified in the course of a mandatory state regulatory compliance
examination commenced after the Effective Date by the Iowa Division of Banking, Nevada Division of Mortgage Lending, New Hampshire Banking Department, Ohio Division of Financial Institutions, or Rhode Island Department of Business Regulation, which
examination period is specifically limited to Bank’s Covered Conduct beginning on January 1, 2011 and ending on January 1, 2012; or (ii) are part of a state regulatory compliance examination that was open or in process as of the
Effective Date; and 

  
 G-11

 (c) That are not duplicative of any prior voluntary or involuntary payment to the affected
loan borrower by Bank, whether directly or indirectly, from any State Payment or other source. 

  
 G-12

 EXHIBIT H 

  
 H - 1

 USDOJ Servicemembers Civil Relief Act Settlement Provisions: 

Ally Financial, Inc., Residential Capital, LLC, and GMAC Mortgage, LLC 

In exchange for a full release of the United States’1 potential civil claims under the Servicemembers Civil Relief Act (“SCRA”), 50 U.S.C. app. § 501, et
seq., arising prior to the date of this agreement against Servicer2 with respect to the servicing of residential mortgages, under the provisions of the SCRA related to (a) mortgage foreclosure, and (b) the prohibition against charging more than 6% interest on
SCRA-covered mortgaged debt after a valid request by a servicemember to lower the interest rate and receipt of orders, Servicer agrees to the provisions set forth below. 

 

	 	I.	Servicer shall comply with all the “Protections for Military Personnel” provisions in the Settlement Agreement (“Article V”). In addition, Servicer
shall undertake additional remedial action and agree to the policy changes set forth below. 

  

	 	II.	Compensation for Servicemembers and Co-Borrowers 

  

	 	a.	Violations of Sections 533 and 521 of the SCRA related to completed foreclosures on active duty servicemembers: Servicer will engage an independent

  

	1 	 The following claims are specifically reserved and not released: Any action that may be taken by the appropriate Federal Banking Agency (FBA), as
defined in 12 U.S.C. § 1813(q), against Servicer, any of its affiliated entities, and/or any institution-affiliated party of Servicer, as defined in 12 U.S.C. § 1813(u), pursuant to 12 U.S.C. § 1818, and any action by the FBA to
enforce the Consent Order issued against Servicer by the FBA on April 13, 2011. 

	2 	 For purposes of the agreement in this exhibit, “Servicer” shall mean Ally Financial, Inc., and its subsidiaries and affiliates, Residential
Capital, LLC, and GMAC Mortgage, LLC (including any loans serviced by GMAC Mortgage, LLC and its subsidiaries on behalf of affiliates), and their successors and assignees in the event of a sale of all or substantially all of the mortgage servicing
related assets of (1) Ally Financial, Inc., Residential Capital, LLC, or GMAC Mortgage, LLC, or (2) any of Ally Financial, Inc.’s, Residential Capital, LLC’s, or GMAC Mortgage, LLC’s division(s) or major business unit(s)
that are engaged in servicing residential mortgages. Ally Financial, Inc., Residential Capital, LLC, and GMAC Mortgage, LLC, jointly and severally, will be obligated to make the payments specified in the agreement in this exhibit; provided, however,
that any successor to or purchaser of all or a substantial portion of the assets of Residential Capital, LLC or GMAC Mortgage, LLC shall not be obligated to pay any of the amounts owed by Residential Capital, LLC, GMAC Mortgage, LLC, or Ally
Financial, Inc. under the Consent Judgment. 

  
 H - 2

	 	
consultant whose duties shall include a review of all completed foreclosures from January 1, 2006 to the present to evaluate whether the completed foreclosures were in compliance with
Sections 533 and 521 of the SCRA. Servicer shall propose an independent consultant and submit the independent consultant’s proposed methodology to DOJ for approval within 30 days after the entry of this agreement. The independent consultant
shall begin its review within 30 days after receiving the above-referenced approvals by DOJ. The independent consultant shall submit the results of its review to DOJ within 150 days after it receives the data necessary for its analysis from the
Department of Defense’s Defense Manpower Data Center (“DMDC”) providing relevant periods of military service of borrowers for completed foreclosures from January 1, 2006 to present. Based on the information gathered by the
independent consultant, information submitted by Servicer, and DOJ’s independent investigation, DOJ shall make the determination reasonably based on the information it has received and its investigative conclusions whether or not a completed
foreclosure was in compliance with the SCRA. In the event Servicer disagrees with the DOJ’s determination, Servicer shall be afforded 30 days to produce evidence of compliance, which DOJ shall consider in good faith. Where DOJ determines that a
foreclosure was not in compliance with the SCRA, Servicer shall compensate the borrowers (i.e., any individual(s) who signed the note with respect to a foreclosed property) by providing: 

(1) an amount of $116,785.00 to the servicemember-borrower or an amount consistent with what was provided under the Federal Reserve
Board Consent Order Independent Review Process for similar violations of Sections 533 or 521 of the SCRA, whichever is higher; 

  
 H - 3

 (2) any lost equity in the foreclosed property, as calculated by: subtracting: 

 

	 	(a)	any outstanding principal, interest, and other amounts owing by the borrowers (excluding any fees associated with foreclosure), plus any junior liens at the time of
foreclosure and any disbursements made to the servicemember or a third party other than a junior lien holder from the proceeds of the foreclosure sale (exclusive of any fees associated with the foreclosure) from 

 

	 	(b)	Either: 

  

	 	i.	a contemporaneous appraisal reflecting the value of the home at the time of foreclosure; 

 

	 	ii.	 a BPO or other desktop determination of property valuation that results in property valuations reasonably consistent3 with those contained in contemporaneous appraisals; or

  

	 	iii.	a retroactive appraisal reflecting the value of the home at the time of foreclosure; and 

(3) interest accrued on this lost equity, calculated from the date of the foreclosure sale until the date payment is
issued, at the rate set forth in 28 U.S.C. § 1961.4

  

	3 	 Before Servicer may rely on a BPO or desktop determination for purposes of this subsection, Servicer must first obtain DOJ approval that the
methodology for the BPO or desktop determination results in property valuations reasonably consistent with a contemporaneous appraisal. DOJ shall not unreasonably withhold such approval. 

	4 	 The independent consultant shall calculate the lost equity and interest described herein as part of its review.

  
 H - 4

 
While the amount described in subsection (1) shall be paid entirely to the servicemember-borrower on the note securing the mortgage, the amounts described in subsections (2) and
(3) shall be distributed among all owners (including non-servicemember owners) on the deed.5 In cases where Servicer has already taken remedial actions with respect to a foreclosure which DOJ determines did not comply with Sections 533 or 521 of the SCRA, DOJ shall consider such remedial actions
and adjust the compensation to be awarded to the subject borrower or mortgagor.6 DOJ will submit lists or electronic links to, the Servicer identifying servicemembers or co-borrowers to be compensated, and Servicer must notify each identified servicemember or co-borrower (using best
efforts to locate each person) by letter (using Exhibit 1 or a modified version mutually agreeable to Servicer and DOJ) within 45 days of receiving this list. Any letters returned with forwarding addresses must be promptly mailed to the forwarding
address. Servicer shall issue and mail compensation checks no later than 21 days after receipt of a signed release from the servicemember or co-borrower aggrieved person. Every 6 months for a period of two years following entry of this agreement,
Servicer shall provide the DOJ with an accounting of all 
  

	5 	 If information is available regarding percentages of ownership interest in the subject property, the amounts described in subsections (2) and
(3) will be distributed in amounts proportionate to the ownership interests. Otherwise, amounts described in subsections (2) and (3) will be distributed equally among owners. 

	6 	 In determining the amount of compensation due to any servicemember or co-borrower pursuant to Subsection II.a, DOJ will credit any monetary
compensation or other remediation efforts, including returning the home to the borrower, already provided to any servicemember or co-borrower for alleged compliance issues pursuant to Sections 533 or 521 of the SCRA and arising from the same
mortgage. In the event that a servicemember located through the Federal Reserve Board Consent Order Independent Consultant review process elects to receive the return of his or her home in lieu of a flat fee damages payment pursuant to the Federal
Reserve Board Consent Order remediation plan (which payment shall not be less than the amount provided in Section II.a.(1)) for violations of Sections 533 or 521 of the SCRA and arising from the same mortgage, the servicemember shall be compensated
pursuant to the terms of the Federal Reserve Board Consent Order remediation plan rather than Section II.a. of this agreement. 

  
 H - 5

 
releases received, checks issued (including copies of issued checks), credit entries repaired, and notifications without responses or that were returned as undeliverable. 

 

	 	b.	 Violations of Section 527 of the SCRA related to failing to limit interest rates to 6% on SCRA-covered mortgage debt: Servicer will engage an
independent consultant whose duties shall include a review of either all or a sample of mortgage loans where a borrower on the note securing the mortgage submitted a request either orally or in writing for protection under Section 527 of the
SCRA from January 1, 2008 – present to evaluate whether the Servicer complied with Section 527 of the SCRA. The DOJ shall determine whether a sample or a comprehensive review, or some combination thereof, would be more appropriate to
locate potential violations by the Servicer. The consultant’s methodology must be submitted to DOJ for approval within 60 days after entry of this agreement. DOJ’s approval of the methodology will be based on, among other things,
DOJ’s evaluation of the Servicer’s SCRA policies in and around the time period in question, Servicer’s search capabilities for determining which individuals requested, either orally or in writing, interest rate protections based on
their military status, the servicing platform, and the number of individuals who requested such protection. The consultant shall submit the results of its review within 180 days after DOJ’s approval of the methodology. Based on the information
gathered by the consultant, information submitted by the Servicer, and DOJ’s independent investigation, DOJ shall make the determination, reasonably based on the information it has received and its investigative

  
 H - 6

	 	
conclusions, whether or not potential violations of Section 527 occurred. In the event Servicer disagrees with the DOJ’s determination, Servicer shall be afforded 30 days to produce
evidence of compliance, which DOJ shall consider in good faith. Where DOJ determines that a mortgage loan was not serviced in compliance with Section 527, Servicer shall: (1) refund (with interest, as calculated pursuant to 28 U.S.C.
§ 1961) all interest and fees charged above 6%; and (2) provide an additional payment of $500 or triple the amount of the refund referenced in subsection (1), whichever amount is larger.7 The compensation described in subsection (1) shall be
distributed equally among all borrowers (including non-servicemember borrowers) on the note secured by the mortgage. The compensation described in subsection (2) shall be paid entirely to the servicemember. In cases where Servicer has already
taken remedial actions with respect to a mortgage which DOJ determines did not comply with Section 527 of the SCRA, DOJ shall consider such remedial actions and adjust the compensation to be awarded to the subject servicemember, borrower, or
mortgagor.8 DOJ will submit lists or electronic links to
the Servicer of identified servicemembers or coborrowers to be compensated, and Servicer must notify each identified servicemember or co-borrower (using best efforts to locate each person) by letter (using Exhibit 2 or a modified version mutually
agreeable to Servicer and DOJ) within 60 days of receiving this list of servicemembers or co-borrowers to be 

  

	7 	 The independent consultant shall calculate the amounts described herein as part of its review. 

	8 	 In determining whether any compensation is due to any servicemember or co-borrower pursuant to Subsection II.b, and, if so, the amount DOJ will
consider the timing of any remedial actions and will credit any monetary compensation already provided to any servicemember or co-borrower for alleged compliance issues pursuant to Section 527 of the SCRA and arising from the same mortgage,
and/or provided under the Federal Reserve Board Consent Order Independent Consultant review process for violations of Section 527 of the SCRA and arising from the same mortgage.

  
 H - 7

	 	
compensated. Any letters returned with forwarding addresses must be promptly mailed to the forwarding address. Servicer shall issue and mail compensation checks no later than 21 days of receipt
of a signed release from the servicemember or co-borrower aggrieved person. Every 6 months for a period of two years following entry of this agreement, Servicer shall provide the DOJ with an accounting of all releases received, checks issued
(including copies of issued checks), credit entries repaired and notifications without responses or that were returned as undeliverable. 

  

	 	c.	Concurrent with providing financial compensation to the servicememberborrower, Servicer must request that all three major credit bureaus remove negative entries for the
servicemember(s) and any co-borrower(s) attributable specifically to the wrongful foreclosure or interest overcharges and Servicer shall not pursue, and must indemnify the servicemember and his or her co-borrower(s) against any third-party pursuing,
any deficiency that was remaining on the servicemember’s SCRA-protected mortgage or junior lien after a foreclosure was completed in violation of the SCRA. 

 

	 	d.	Servicer shall have 10 days after DOJ’s final determination that a foreclosure was not in compliance with the SCRA or a mortgage loan was not serviced in
compliance with Section 527, to seek judicial review on the ground that DOJ made a clearly erroneous factual determination. 

  

	 	III.	SCRA Compliance Policies 

  

	 	a.	 Servicer shall submit SCRA mortgage foreclosure-related policies to DOJ for review and approval. If the Servicer decides to make a material
modification to 

  
 H - 8

	 	
these policies, Servicer will provide the modified policies for review and approval. DOJ will advise Servicer of the results of DOJ’s review within 60 days of receipt of a complete
submission of all SCRA mortgage foreclosure-related policies and any subsequent material modifications. In addition to the areas covered under the “Protection of Military Personnel” provisions in the attached document, these policies must
address: 

  

	 	i.	 Prior to referring a loan to foreclosure, the Servicer shall review any orders it has received from borrowers9 and check borrowers’ names and social security numbers against
the DMDC website as provided in the “Protections of Military Personnel” provisions in the Settlement Agreement. 

  

	 	ii.	If Servicer pursues a foreclosure action in court and the borrower fails to answer the action, Servicer and/or its agent will file a military affidavit with the court
as required by Section 521(b)(1)(A). After the borrower fails to answer and prior to seeking entry of default, Servicer and/or its agent will query the DMDC and review information in its possession or control for orders to determine if the
borrower is on active duty. If Servicer and/or its agent learns that the borrower is on active duty or was on active duty at the time of his or her failure to answer Servicer and/or its agent will file an affidavit stating that “the defendant
is in military service” or “was in military service at the time of his or her failure to answer” prior to seeking default judgment and attaching the most recent certificate of service from the DMDC or a copy of the military orders.

  

	9 	 For the purposes of locating orders to be reviewed pursuant to Sections III.a.i and III.a.ii of this agreement, it shall be sufficient for the Servicer
to flag or code accounts upon receipt of orders and rely on that system. 

  
 H - 9

	 	iii.	If Servicer initiates and pursues a waiver under a written agreement as provided in Section 517 of the SCRA, Servicer must initiate the waiver process with the
servicemember at least 30 days in advance of any anticipated foreclosure sale date by sending a notice and a copy of the proposed waiver to the servicemember. To the extent Servicer exercises this right, Servicer shall utilize a notice and proposed
waiver in the form attached as Exhibit 3. This provision may be modified based on changes in servicing requirements from government-sponsored entities or the Department of Housing and Urban Development. 

 

	 	b.	Servicer shall submit SCRA mortgage loan interest rate-related policies to DOJ for review and approval. If the Servicer decides to make a material modification to these
policies, Servicer will provide the modified policies for review and approval. DOJ will advise Servicer of the results of DOJ’s review within 60 days of receipt of a complete submission of all SCRA mortgage loan interest raterelated policies
and any subsequent material modifications. In addition to the areas covered under Article V of the Settlement Agreement, these policies must address: 

  

	 	i.	 Servicer shall accept servicemembers’ requests for reduced mortgage interest rates pursuant to the SCRA via electronic mail, facsimile, U.S. Mail,
Federal Express or other overnight/express delivery to facsimile numbers and addresses designated by the Servicer. Within six months after 

  
 H - 10

 
entry of this agreement, Servicer shall also accept servicemembers’ requests for reduced mortgage interest rates pursuant to the SCRA via inperson delivery at the Servicer’s
full-service branch locations, should the Servicer maintain branch locations. 
  

	 	ii.	When a servicemember requests interest rate relief under the SCRA, Servicer shall accept orders as defined in the Settlement Agreement or any other document that the
DOD shall deem sufficient as a substitute for official orders. 

  

	 	iii.	Servicer shall seek only orders identifying the beginning date of the applicable period of military service from the requesting servicemember and may not condition
providing SCRA benefits on the servicemember submitting orders that include an end date. 

  

	 	iv.	Before concluding that the SCRA permits raising the interest rate on the servicemember’s loan higher than six percent, the Servicer shall access the DMDC website
to determine the dates, where available, of active duty military service of those servicemembers who request reduced interest rates pursuant to the SCRA. If DMDC indicates that the individual is still on active duty, the Servicer must continue to
limit the charges pursuant to Section 527 of the SCRA. 

  

	 	v.	For those servicemembers who request a reduced interest rate pursuant to the SCRA, but are determined not to be eligible for the reduced rate, Servicer shall notify the
servicemembers in writing of the reasons for the denial and that they may provide additional documentation or information to establish eligibility for the reduced interest rate. 

  
 H - 11

	 	c.	In the event that DOJ requires a change or modification pursuant to this agreement that is in conflict with a policy required by the appropriate Federal Banking Agency
(FBA), as defined in 12 U.S.C. § 1813(q), under the Consent Order issued against the Servicer by the FBA on April 13, 2011, and the FBA will not consent to the change, DOJ shall meet and confer with the FBA to resolve the conflict. Nothing
in this agreement prevents DOJ from requiring Servicer to adopt policies that provide additional protections beyond the policies required by the FBA. 

  

	 	IV.	Training and Monitoring Program 

  

	 	a.	Within 45 days after entry of this agreement, Servicer shall provide its proposed training on the SCRA and this settlement to DOJ for approval. After receiving
DOJ’s approval, Servicer shall provide and require training on the SCRA and this settlement for employees (including management officials): (1) providing customer service to servicemembers, (2) involved in mortgage servicing,
including adjusting interest rates for mortgage loans, or (3) with significant involvement in the foreclosure process, within 60 days of DOJ’s approval (if already employed in such a position), or within 30 days of his or her hiring,
promotion, or transfer. Servicer shall also obtain confirmation from third-party vendors, law firms, and/or trustee companies involved in conducting foreclosures that their employees who are involved in the foreclosure process have been trained on
their obligations to comply with this settlement and the SCRA. 

  
 H - 12

	 	b.	 Servicer shall implement a monitoring program approved by DOJ designed to ensure compliance with this settlement and the SCRA. At a minimum, monitoring
will include a quarterly report to be submitted to DOJ10
within 60 days after the end of each quarter containing an analysis of a sample of foreclosures and a sample of mortgages where a borrower or mortgagor submitted orders seeking protection under Section 527 of the SCRA to determine compliance
with the SCRA and this settlement. If Servicer learns that despite the policies required by Section III a violation of Section 521, 527 or 533 has occurred, Servicer will take corrective action as set forth in Section II of this agreement.

  

	 	V.	Term of Agreement 

 This
agreement shall retain full force and effect for three and one half years from the date it is entered (the “Term”). Servicer’s obligation pursuant to Section III to submit quarterly reports and DOJ’s review of the same shall
continue for the six months following the Term, after which time Servicer shall have no further obligations under this agreement. 

 

	10 	 All materials required by this Order to be sent to the Department of Justice shall be sent by commercial overnight delivery service addressed as
follows: Chief, Housing and Civil Enforcement Section, Civil Rights Division, U.S. Department of Justice, 1800 G Street NW, Washington, D.C. 20006, Attn: DJ 216-16-2. 

  
 H - 13

 EXHIBIT H—1 

  
 H - 14

 [SCRA NOTIFICATION LETTER FOR SECTION 533 SERVICEMEMBER] 

Name of Servicemember 
 123 Main Street

 City, State Zip code 
 Re: Loan Number [Insert] 
 Dear [Servicemember]: 

We write to inform you that
                         (“the Bank”), entered into a settlement on
                        , with the United States Department of Justice regarding alleged violations of the Servicemembers
Civil Relief Act (“SCRA”). This settlement resolves the Department of Justice’s allegations that the Bank foreclosed on properties without approval by a court when the SCRA required that the foreclosures be approved by a court.

 In connection with this settlement, the Department of Justice identified you as a person who may be eligible for financial
compensation with respect to your loan [add loan number(s)]. Please read and carefully review the declaration attached to this letter. If it is accurate, please sign and return to us the release and declaration attached to this letter in the
enclosed postage paid envelope. After we receive these documents, we will send you a check in the amount of [insert amount]. This amount includes any equity remaining in your home at the time of the foreclosure and monetary damages. In addition, the
Bank will request that all major credit bureaus remove any negative entries on your credit report resulting from the foreclosure. This release and declaration must be returned
by                        . 
 You should be aware that the money you are eligible to receive may have consequences with respect to your federal, state, or local tax liability, as well as eligibility for any public assistance benefits
you may receive. Neither the Bank nor the Department of Justice can advise you on tax liability or any effect on public assistance benefits. You may wish to consult with a qualified individual or organization about any possible tax or other
consequences resulting from your receipt of this payment. 
 If you have any questions concerning the declaration, release or
settlement or if anyone seeks to collect a debt arising from your mortgage, please contact [Insert Independent Consultant Name] at [Insert Contact Information including a phone number]. 

We deeply appreciate your service to our country. We are committed to serving the financial needs of our customers who serve in the
military, and we regret any error that may have occurred on your account. 

  
 H - 15

 Sincerely, 
 [Name] 
 [Title] 
 Enclosures: Release and Declaration 

  
 H - 16

 RELEASE 

In consideration for the parties’ agreement to the terms of the Consent Order entered
in                                        
                 , and the Defendant’s payment to me of $            , pursuant to the Consent
Order, I hereby release and forever discharge all claims, arising prior to the entrance of this Order, related to the facts at issue in the litigation referenced above and related to the alleged violations of Section 533 of the Servicemembers
Civil Relief Act, that I may have against the Defendant, all related entities, parents, predecessors, successors, subsidiaries, and affiliates, and all of its past and present directors, officers, agents, managers, supervisors, shareholders and
employees and their heirs, executors, administrators, successors or assigns. 
 Executed
this             day of                 ,
20         . 
  

	
	
	 
	Signature
	
	  
	 Print Name

	
	  
	 Address

  
 H - 17

 [SCRA NOTIFICATION LETTER FOR SECTION 533 CO-BORROWER] 

Name of Co-borrower 
 123 Main Street

 City, State Zip code 
 Re: Loan Number [Insert] 
 Dear [Co-borrower]: 

We write to inform you that
                     (“the Bank”), entered into a settlement on
                    , with the Department of Justice regarding alleged violations of the Servicemembers Civil Relief Act (“SCRA”).
This settlement resolves the Department of Justice’s allegations that the Bank foreclosed on properties without approval by a court when the SCRA required that the foreclosures be approved by a court. 

In connection with this settlement, the Department of Justice identified you as a person who may be eligible for financial compensation
with respect to your loan [add loan number(s)]. If you sign and return to us the release attached to this letter in the enclosed postage paid envelope and your co-borrower signs and returns the declaration and release that will be sent separately to
your co-borrower, we will send you a check in the amount of [insert amount]. This amount represents your portion of any equity remaining in your home at the time of the foreclosure. In addition, the Bank will request that all major credit bureaus
remove any negative entries on your credit report attributable to the foreclosure. 
 To receive this payment, you must return
the attached release within six months of the date of receipt of this letter. The release, if signed, releases any claim to lost equity that you may have under Section 533 of the SCRA; however, it does not release any other claim you may have
under the SCRA, including Section 533, or other laws. 
 You should be aware that the money you are eligible to receive may
have consequences with respect to your federal, state, or local tax liability, as well as eligibility for any public assistance benefits you may receive. Neither the Bank nor the Department of Justice can advise you on tax liability or any effect on
public assistance benefits. You may wish to consult with a qualified individual or organization about any possible tax or other consequences resulting from your receipt of this payment. 

If you have any questions concerning the release or settlement or if anyone seeks to collect a debt arising from your mortgage, please
contact [Insert Independent Consultant Name] at [Insert Contact Information including a phone number]. 

  
 H - 18

 We are committed to serving the financial needs of our customers who serve in the military,
and we regret any error that may have occurred on your account. 
 Sincerely, 

[Name] 
 [Title]

 Enclosure: Release 

  
 H - 19

 RELEASE 

In consideration for the parties’ agreement to the terms of the Consent Order entered
in                                        
, and the Defendant’s payment to me of $            , pursuant to the Consent Order, I hereby release and forever discharge any claim under Section 533 of the
Servicemembers Civil Relief Act for lost equity in the property related to the litigation referenced above and arising prior to the entrance of this Order, that I may have against the Defendant, all related entities, parents, predecessors,
successors, subsidiaries, and affiliates, and all of its past and present directors, officers, agents, managers, supervisors, shareholders and employees and their heirs, executors, administrators, successors or assigns. 

Executed this                 day
of                 , 20         . 

 

	
	
	 
	Signature
	
	  
	 Print Name

	
	  
	 Address

  
 H - 20

 [SCRA NOTIFICATION LETTER FOR SECTION 521 SERVICEMEMBER] 

Name of Servicemember 
 123 Main Street

 City, State Zip code 
 Re: Loan Number [Insert] 
 Dear [Servicemember]: 

We write to inform you
that                    (“the Bank”), entered into a settlement on
                        , with the United States Department of Justice regarding alleged violations of the Servicemembers
Civil Relief Act (“SCRA”). This settlement resolves the Department of Justice’s allegations that the Bank foreclosed on servicemembers through default court proceedings without filing accurate affidavits notifying the court of the
servicemembers’ military statuses. 
 In connection with this settlement, the Department of Justice identified you as a
person who may be eligible for financial compensation with respect to your loan [add loan number(s)]. Please read and carefully review the declaration attached to this letter. If it is accurate, please sign and return to us the release and
declaration attached to this letter in the enclosed postage paid envelope. After we receive these documents, we will send you a check in the amount of [insert amount]. This amount includes your portion of any equity remaining in your home at the
time of the foreclosure and monetary damages. In addition, the Bank will request that all major credit bureaus remove any negative entries on your credit report resulting from the foreclosure. This release and declaration must be returned
by                    . 
 You should be aware that the money you are eligible to receive may have consequences with respect to your federal, state, or local tax liability, as well as eligibility for any public assistance benefits
you may receive. Neither the Bank nor the Department of Justice can advise you on tax liability or any effect on public assistance benefits. You may wish to consult with a qualified individual or organization about any possible tax or other
consequences resulting from your receipt of this payment. 
 If you have any questions concerning the declaration, release or
settlement or if anyone seeks to collect a debt arising from your mortgage, please contact [Insert Independent Consultant Name] at [Insert Contact Information including a phone number]. 

  
 H - 21

 We deeply appreciate your service to our country. We are committed to serving the financial
needs of our customers who serve in the military, and we regret any error that may have occurred on your account. 
 Sincerely,

 [Name] 

[Title] 
 Enclosures: Release and
Declaration 

  
 H - 22

 RELEASE 

In consideration for the parties’ agreement to the terms of the Consent Order entered
in                                        
         , and the Defendant’s payment to me of $            , pursuant to the Consent Order, I hereby release and forever discharge
all claims, arising prior to the entrance of this Order, related to the facts at issue in the litigation referenced above and related to the alleged violations of Section 521 of the Servicemembers Civil Relief Act, that I may have against the
Defendant, all related entities, parents, predecessors, successors, subsidiaries, and affiliates, and all of its past and present directors, officers, agents, managers, supervisors, shareholders and employees and their heirs, executors,
administrators, successors or assigns. 
 Executed
this             day of                     ,
20         . 
  

	
	
	 
	Signature
	
	  
	 Print Name

	
	  
	 Address

  
 H - 23

 [SCRA NOTIFICATION LETTER FOR SECTION 521 CO-BORROWER] 

Name of Co-borrower 
 123 Main Street

 City, State Zip code 
 Re: Loan Number [Insert] 
 Dear [Co-borrower]: 

We write to inform you that
                         (“the Bank”), entered into a settlement on
                        , with the United States Department of Justice regarding alleged violations of the Servicemembers
Civil Relief Act (“SCRA”). This settlement resolves the Department of Justice’s allegations that the Bank foreclosed on servicemembers through default court proceedings without filing accurate affidavits notifying the court of the
servicemembers’ military statuses. 
 In connection with this settlement, the Department of Justice identified you as a
person who may be eligible for financial compensation with respect to your loan [add loan number(s)]. If you sign and return to us the release attached to this letter in the enclosed postage paid envelope and your co-borrower signs and returns the
declaration and release that will be sent separately to your co-borrower, we will send you a check in the amount of [insert amount]. This amount represents your portion of any equity remaining in your home at the time of the foreclosure. In
addition, the Bank will request that all major credit bureaus remove any negative entries on your credit report attributable to the foreclosure. 
 To receive this payment, you must return the attached release within six months of the date of receipt of this letter. The release, if signed, releases any claim to lost equity that you may have under
Section 521 of the SCRA; however, it does not release any other claim you may have under the SCRA, including Section 521, or other laws. 
 You should be aware that the money you are eligible to receive may have consequences with respect to your federal, state, or local tax liability, as well as eligibility for any public assistance benefits
you may receive. Neither the Bank nor the Department of Justice can advise you on tax liability or any effect on public assistance benefits. You may wish to consult with a qualified individual or organization about any possible tax or other
consequences resulting from your receipt of this payment. 
 If you have any questions concerning the release or settlement or
if anyone seeks to collect a debt arising from your mortgage, please contact [Insert Independent Consultant Name] at [Insert Contact Information including a phone number]. 

  
 H - 24

 We are committed to serving the financial needs of our customers who serve in the military,
and we regret any error that may have occurred on your account. 
 Sincerely, 

[Name] 
 [Title]

 Enclosure: Release 

  
 H - 25

 RELEASE 

In consideration for the parties’ agreement to the terms of the Consent Order entered
in                                        
                 , and the Defendant’s payment to me of $            , pursuant to the Consent
Order, I hereby release and forever discharge any claim under Section 521 of the Servicemembers Civil Relief Act for lost equity in the property related to the litigation referenced above and arising prior to the entrance of this Order, that I
may have against the Defendant, all related entities, parents, predecessors, successors, subsidiaries, and affiliates, and all of its past and present directors, officers, agents, managers, supervisors, shareholders and employees and their heirs,
executors, administrators, successors or assigns. 
 Executed this
             day of                  , 20
        . 
  

	
	
	 
	Signature
	
	  
	 Print Name

	
	  
	 Address

  
 H - 26

 EXHIBIT H—2 

  
 H - 27

 [SCRA NOTIFICATION LETTER FOR SECTION 527 SERVICEMEMBER] 

Name of Servicemember 
 123 Main Street

 City, State Zip code 
 Re: Loan Number [Insert] 
 Dear [Servicemember]: 

We write to inform you
that                     (“the Bank”), entered into a settlement on
                    , with the United States Department of Justice regarding alleged violations of the Servicemembers Civil Relief Act
(“SCRA”). This settlement resolves the Department of Justice’s allegations that the Bank charged servicemembers interest higher than six percent on mortgage loans that the servicemembers originated prior to entering active duty,
despite receiving requests for interest rate relief and orders. 
 In connection with this settlement, the Department of Justice
identified you as a person who may be eligible for financial compensation with respect to your loan [add loan number(s)]. Please read and carefully review the declaration attached to this letter. If it is accurate, please sign and return to us the
release and declaration attached to this letter in the enclosed postage paid envelope. After we receive these documents, we will send you a check in the amount of [insert amount]. This amount includes any interest charges in excess of six percent
and monetary damages. In addition, the Bank will request that all major credit bureaus remove any negative entries on your credit report resulting from the higher interest rate. This release and declaration must be returned by
                     . 
 You should be aware that the money you are eligible to receive may have consequences with respect to your federal, state, or local tax liability, as well as eligibility for any public assistance benefits
you may receive. Neither the Bank nor the Department of Justice can advise you on tax liability or any effect on public assistance benefits. You may wish to consult with a qualified individual or organization about any possible tax or other
consequences resulting from your receipt of this payment. 
 If you have any questions concerning the declaration, release or
settlement, please contact [Insert Independent Consultant Name] at [Insert Contact Information including a phone number]. 
 We
deeply appreciate your service to our country. We are committed to serving the financial needs of our customers who serve in the military, and we regret any error that may have occurred on your account. 

  
 H - 28

  
 Sincerely, 

[Name] 
 [Title]

 Enclosures: Release and Declaration 

  
 H - 29

 RELEASE 

In consideration for the parties’ agreement to the terms of the Consent Order entered
in                                        
                 , and the Defendant’s payment to me of $            , pursuant to the Consent
Order, I hereby release and forever discharge all claims, arising prior to the entrance of this Order, related to the facts at issue in the litigation referenced above and related to the alleged violation of Section 527 of the Servicemembers
Civil Relief Act, that I may have against the Defendant, all related entities, parents, predecessors, successors, subsidiaries, and affiliates, and all of its past and present directors, officers, agents, managers, supervisors, shareholders and
employees and their heirs, executors, administrators, successors or assigns. 
 Executed this
             day of                  , 20
        . 
  

	
	
	 
	Signature
	
	  
	 Print Name

	
	  
	 Address

  
 H - 30

 [SCRA NOTIFICATION LETTER FOR SECTION 527 CO-BORROWER] 

Name of Co-borrower 
 123 Main Street

 City, State Zip code 
 Re: Loan Number [Insert] 
 Dear [Co-borrower]: 

We write to inform you that
                     (“the Bank”), entered into a settlement on
                    , with the Department of Justice regarding alleged violations of the Servicemembers Civil Relief Act (“SCRA”).
This settlement resolves the Department of Justice’s allegations that the Bank charged servicemembers interest higher than six percent on mortgage loans that the servicemembers originated prior to entering active duty, despite receiving
requests for interest rate relief and orders. 
 In connection with this settlement, the Department of Justice identified you as
a person who may be eligible for financial compensation with respect to your loan [add loan number(s)]. If you sign and return to us the release attached to this letter in the enclosed postage paid envelope and your co-borrower signs and returns the
declaration and release that will be sent separately to your co-borrower, we will send you a check in the amount of [insert amount]. This amount represents your portion of any interest charges in excess of six percent. In addition, the Bank will
request that all major credit bureaus remove any negative entries on your credit report attributable to the higher interest rate. 
 To receive this payment, you must return the attached release within six months of the date of receipt of this letter. The release, if signed, releases any claim to the return of excess interest that you
may have under Section 527 of the SCRA; however, it does not release any other claim you may have under the SCRA, including Section 527, or other laws. 
 You should be aware that the money you are eligible to receive may have consequences with respect to your federal, state, or local tax liability, as well as eligibility for any public assistance benefits
you may receive. Neither the Bank nor the Department of Justice can advise you on tax liability or any effect on public assistance benefits. You may wish to consult with a qualified individual or organization about any possible tax or other
consequences resulting from your receipt of this payment. 
 If you have any questions concerning the release or settlement,
please contact [Insert Independent Consultant Name] at [Insert Contact Information including a phone number]. 

  
 H - 31

 We are committed to serving the financial needs of our customers who serve in the military,
and we regret any error that may have occurred on your account. 
 Sincerely, 

[Name] 
 [Title]

 Enclosure: Release 

  
 H - 32

 RELEASE 

In consideration for the parties’ agreement to the terms of the Consent Order entered
in                                        
                     , and the Defendant’s payment to me of $            ,
pursuant to the Consent Order, I hereby release and forever discharge any claim under Section 527 of the Servicemembers Civil Relief Act for the return of excess interest for my
loan,                    [insert loan number], related to the litigation referenced above and arising prior to the entrance of this Order,
that I may have against the Defendant, all related entities, parents, predecessors, successors, subsidiaries, and affiliates, and all of its past and present directors, officers, agents, managers, supervisors, shareholders and employees and their
heirs, executors, administrators, successors or assigns. 
 Executed
this             day of                 ,
20         . 
  

	
	
	 
	Signature
	
	  
	 Print Name

	
	  
	 Address

  
 H - 33

 EXHIBIT H—3 

  
 H-34

 IMPORTANT NOTICE AFFECTING MILITARY SERVICEMEMBERS 

WAIVER OF RIGHTS AND PROTECTIONS AFFORDED UNDER 
 THE SERVICEMEMBERS CIVIL RELIEF ACT 
 Attached to this notice you will find a waiver of
rights and protections that may be applicable to you and your dependents pursuant to the Servicemembers Civil Relief Act, 50 App. U.S.C. § 501, et seq. (the “SCRA”). The SCRA provides military personnel and their dependents
with a wide range of legal and financial protections. Among other benefits and protections, the SCRA: 
  

	 	•	 	 Upon request by the servicemember, imposes a maximum rate of interest that may be charged on debt obligations incurred by an eligible servicemember
before the servicemember began his or her current military service. 

  

	 	•	 	 May restrict or prohibit the sale, foreclosure, or seizure of real estate pursuant to a pre-service debt obligation, except where the lender has
obtained a valid court order approving the sale, foreclosure, or seizure of the real estate. 

  

	 	•	 	 May prohibit a landlord or lender from evicting a servicemember or the servicemember’s dependents from his/her residence, except where the lender
has obtained a valid court order approving the eviction. 

  

	 	•	 	 May, in a court action, give the servicemember the right to postpone the case under certain conditions. 

 

	 	•	 	 May, in a court action, give the servicemember the right to have the terms of the mortgage obligation adjusted under certain conditions.

 [Judicial State / Non-Judicial State Paragraph—Insert Applicable Paragraph] 

[Judicial State] If you choose to sign the waiver, the bank will have the option to proceed with a foreclosure, sale and eviction without the protections
of the SCRA. If you do not sign this waiver, the Bank will be required to provide you the protections of the SCRA. You may be able to seek a postponement of any foreclosure or eviction action, and, in the case of foreclosure, an adjustment of the
mortgage obligation. Additionally, the court should take steps to ensure that a judgment is not entered against you if you are unable to appear. 
 [Non-Judicial State] If you choose to sign the waiver, the bank will have the option to proceed with a foreclosure, sale and eviction without going to court. If you do not sign this waiver, the bank will
be required to obtain a court order in order to foreclose (if you incurred your debt before you went into military service) or to evict you from your home. You may be able to seek a postponement of any foreclosure or eviction action, and, in the
case of foreclosure, an adjustment of the mortgage obligation. Additionally, the court should take steps to ensure that a judgment is not entered against you if you are unable to appear. 
 Before waiving these important statutory rights, you should consult an attorney regarding how best to exercise your rights or whether it is in your interest to waive these rights under the conditions
offered by the bank. 
 As an alternative to foreclosure, the bank may offer its borrowers the options of pursuing a short sale of their
property or executing a deed in lieu of foreclosure. Borrowers in default may find these options to be preferable to foreclosure. Any negotiation for a short sale or deed in lieu of foreclosure is not a threat of current or future litigation, and
should not be considered as such. 

  
 H-35

 For More Information: 

 

	 	•	 	 CONSULT AN ATTORNEY: To fully understand your rights under the law, and before waiving your rights, you should consult an attorney.

  

	 	•	 	 JAG / LEGAL ASSISTANCE: Servicemembers and their dependents with questions about the SCRA should contact their unit’s Judge Advocate, or their
installation’s Legal Assistance Officer. A military legal assistance office locator for all branches of the Armed Forces is available at http://legalassistance.law.af.mil/content/locator.php 

 

	 	•	 	 MILITARY ONESOURCE: “Military OneSource” is the U.S. Department of Defense’s information resource. Go to
www.militaryonesource.com 

  
 H-36

 WAIVER OF RIGHTS UNDER 

SERVICEMEMBERS CIVIL RELIEF ACT 
 I ______(NAME)_____ am a [servicemember] [dependent of ______(NAME)_______, a servicemember], and I am aware that I have protections available to me under the Servicemembers Civil Relief Act (SCRA). This
includes, but is not limited to, legal rights relating to the property securing my mortgage loan, including protection against a sale, foreclosure, seizure, eviction or unlawful detainer action related to the property listed below. 

[ADDRESS OF PROPERTY] 
 I
acknowledge that: 
  

	 	•	 	 By signing this waiver, I am waiving the SCRA protections related to the property listed above, including any protections against a sale, foreclosure,
seizure, eviction or unlawful detainer action, as well as relating to the right of redemption. 

  

	 	•	 	 This waiver applies to any form of proceeding or transaction through which someone else receives ownership and/or possession of the property securing
my loan, including a foreclosure short sale, deed-in-lieu of foreclosure, cash-for-keys, etc. This waiver applies not only to any such proceedings or transactions that are in process at the time I sign this waiver, but also to proceedings or
transactions that are started after I sign this waiver. 

  

	 	•	 	 The above described property secures my mortgage loan, account number: _______________________. 

 

	 	•	 	 In exchange for waiving my SCRA rights with respect to this property, the Bank has agreed to provide _____________ (insert one—a short sale, cash
for keys agreement, deed-in-lieu of foreclosure, or other valuable consideration). This waiver does not become effective until _____________ (insert item listed above) is executed and completed. If for any reason, the __________ (insert item listed
above) is not executed and completed, this waiver shall become null and void. 

 Subject to the above provisions, I hereby
waive and give up the right to these protections under the SCRA with respect to the above listed property and any right I may have had to a stay of proceedings or adjustment of the mortgage obligation in a foreclosure action. 

 

							
	 	 		 	Date: 	 	 
	(Signature)	 		 		 	
				
	 	 		 		 	
	Printed Name	 		 		 	

  
 H-37

 EXHIBIT I 

 Addendum to Federal and State Settlement Agreements 

The Federal Parties, the State Parties, Residential Capital LLC (“ResCap”), GMAC Mortgage, LLC (“GMACM”), Residential Funding
Company, LLC (“Residential Funding” and, together with ResCap and GMACM, the “ResCap Parties”), and Ally Financial, Inc. (“AFI”) have agreed to enter into the Consent Judgment. Capitalized terms used herein but not
defined herein have the meanings assigned to them in the relevant portion or exhibit of the Consent Judgment. 
 In recognition of the financial
situation of the ResCap Parties, the agreements of AFI with respect to the payment of settlement funds in the event the ResCap Parties do not perform certain obligations, and the agreement of the ResCap Parties to establish the ResCap Settlement
Loan Modification Programs set forth below, in addition to the terms agreed elsewhere in the Consent Judgment, the Parties agree to the following: 
 1. Pursuant to Paragraph 3 of the Consent Judgment, the ResCap Parties shall pay a Direct Payment Settlement Amount of $109,628,425, by electronic funds transfer no later than seven days after the
Effective Date of the Consent Judgment, in accordance with written instructions to be provided by the United States Department of Justice and, in furtherance of such payment, AFI has undertaken the obligations specified in Paragraph 8 of this
Addendum, including, without limitation, entering into the Earmark and Indemnification Agreement. 
 2. In addition, the ResCap Parties and AFI
agree that the United States shall not be responsible for attorney’s fees for the relator in United States ex rel. Szymoniak v. [SEALED], Civ No. 0:10-cv-01465 (D.S.C.) or in United States ex rel. Szymoniak v. [SEALED], Civ No. 3:10-cv-575
(W.D.N.C.) in connection with the settlement of those matters. 
 3. The ResCap Parties (and to the extent the ResCap Parties do not perform
such obligations, AFI) shall be responsible for $200,000,000 in consumer relief as set forth in the Consumer Relief Requirements, credited pursuant to the terms therein and this Addendum. 

 

	 	a.	Notwithstanding anything to the contrary in the Consent Judgment or the Exhibits thereto, the ResCap Parties and AFI, jointly and severally, will be obligated to make
the payments specified in Paragraph 10.d of Exhibit D to the Consent Judgment (Consumer Relief Requirements), Exhibit H (SCRA), and Paragraph 7 of this Addendum in the event and to the extent that the ResCap Parties, AFI, or their successors in
interest do not complete the Consumer Relief Activities set forth in Exhibit D to the Consent Judgment; provided, however, that any successor or purchaser of all or a substantial portion of the assets of the ResCap Parties shall not be obligated to
pay any of the amounts owed by the ResCap Parties or AFI under the Consent Judgment or the Exhibits thereto. 

  

	 	b.	Notwithstanding the terms of Exhibit D of the Consent Judgment (Consumer Relief Requirements), the ResCap Parties shall receive credit toward their Consumer Relief
commitment, up to a total of $1.6 million, for the ResCap Parties’ out of pocket costs of contributions to a national borrower portal and partnering with third parties for document delivery as contemplated by the servicing standards in Exhibit
A of the Consent Judgment. 

	 	c.	The releases contained in Exhibits F and G of the Consent Judgment shall become effective upon payment of the Direct Payment Settlement Amount by Defendant. The United
States and any State Party may withdraw from the Consent Judgment and declare it null and void with respect to that party and all released entities if the Consumer Relief Payments (as that term is defined in Exhibit F (Federal Release)) required
under this Consent Judgment are not completed within the time specified and any payment required under Paragraph 10.d of Exhibit D to the Consent Judgment is not cured within thirty days of written notice by the party. 

4. The ResCap Parties shall establish the following ResCap Settlement Loan Modification Programs: The ResCap Parties and AFI shall conduct nationwide
modification programs to be offered to underwater borrowers with economic hardship on first-lien and second-lien loans (“ResCap Settlement Loan Modification Programs”). 

 

	 	a.	The ResCap Parties shall solicit, in accordance with the ResCap Settlement Loan Modification Program Solicitation Requirements, all borrowers in the owned loan
portfolios of the ResCap Parties, AFI and its affiliates with the exception of Ally Bank-owned CMG loans as of March 1, 2012 or loans included in asset sales in the normal course of business where the primary servicer is a ResCap Party (the
“Loan Portfolio”) who meet the Eligibility Criteria for any of the Program (“Eligible Borrowers”), as set forth in more detail below. 

  

	 	b.	From the date of Entry of the Consent Judgment by the Court until completion of the Solicitation Requirements or proper denial of the borrower for relief under this
agreement, whichever is earlier, the ResCap Parties will defer any foreclosure sales on any Eligible Borrower. 

  

	 	c.	The ResCap Parties will extend offers of relief under the ResCap Settlement Loan Modification Programs to all Eligible Borrowers in the Loan Portfolio who meet the
Eligibility Criteria for any of the Programs as set forth below. 

  

	5.	The ResCap Settlement Loan Modification Programs shall include the following: 

 

	 	a.	Rate Reduction Refinancing Program (“RRRP”): the Rate Reduction Refinancing Program will offer a restructured mortgage to current borrowers who would benefit
from a refinancing but are currently precluded from refinancing due to a negative equity position on their property. 

  

	 	i.	The ResCap Parties will offer a Rate Reduction Refinancing to all borrowers in the Loan Portfolio who meet the RRRP Eligibility Criteria. 

 

	 	ii.	Eligibility Criteria. The Eligibility Criteria for the RRRP are the following: 

 

	 	1)	The loan was originated prior to January 1, 2009; 

  
 I-2

	 	2)	The borrower is current on his or her first lien and has only been delinquent 30 days once during the past 12 months; 

 

	 	3)	The borrower’s current interest rate is greater than or equal to 5.25% (including, but not limited to mortgage loans that are interest-only and non-interest only);
and 

  

	 	4)	The borrower’s LTV is greater than 100% or the borrower’s LTV is greater than 80% and the borrowers FICO score is less than 660. 

 

	 	iii.	Offer of Relief. Borrowers meeting the Eligibility Criteria will be offered a modification that includes: 

 

	 	1)	 modification to a new fixed rate mortgage at current conforming rates (Primary Mortgage Market Survey Rate as of March 1st, 2012); 

 

	 	2)	minimum payment relief of at least $100/month; and 

  

	 	3)	no future interest rate increases, changes in term, or additional costs to the borrower. 

 

	 	iv.	Credit. Credit for the RRRP against the ResCap Parties obligation to provide Consumer Relief shall be consistent with the crediting set forth in the Consumer Relief
Requirements in Exhibit D to the Consent Judgment. 

  

	 	b.	 Principal Reduction Modification Program (“PRMP”): the PRMP program will offer Eligible Borrowers a HAMP PRA or a Proprietary PRA
modification programs, as follows1:

  

	 	i.	The ResCap Parties will offer a Principal Reduction Modification to all borrowers in the Loan Portfolio who meet the PRMP Eligibility Criteria.

  

	 	1)	For all PRMP Programs, payment relief through the reduction in principal balance will be the first step in the waterfall. 

 

	 	2)	All borrowers shall have their 1st liens reduced to an LTV of 105% or lower, as set forth below. 

 

	 	ii.	The PRMP Programs are fourfold: 

  

	 	1)	Underwater with Credit Degradation. 

  

	 	a.	Eligibility Criteria. The Eligibility Criteria for the Underwater with Credit Degradation Program are the following: 

 

	 	i.	Must not be an interest Only Loan; and 

  

	 	ii.	The borrower is current and has been 30 days delinquent at least twice in the past year or 60 days delinquent at least once in the past year; or the borrower’s
FICO score is less than 675; or the borrower’s FICO has reduced more than 10% since origination of the loan; and 

  

	 	iii.	The loan was originated prior to January 1, 2009; and 

  

	 	iv.	The borrower’s LTV is greater than 100%. 

  

	 	v.	Borrowers for this program will not need to have underwriting based on income. 

 

	1 	 An existing HAMP modification shall not receive principal reduction if such principal reduction would result in that modification losing good standing
under HAMP. 

  
 I-3

	 	b.	Offer of Relief. The ResCap Parties shall offer a loan modification to all such Eligible Borrowers that includes: 

 

	 	i.	Payment relief through the reduction in principal balance being the first step in the waterfall; and 

 

	 	ii.	Minimum payment reduction of at least 10%; and 

  

	 	iii.	Reduction of principal balance to no more than 100% LTV. 

  

	 	c.	Credit. Credit for this Program against the ResCap Parties obligation to provide Consumer Relief shall be consistent with the crediting set forth in the Consumer Relief
Requirements in Exhibit D, except that the ResCap parties will receive (1) credit for principal reduction that results in an LTV below 100% and (2) credit will be effective 90 days after the implementation of the modification provided that
the borrower is still current at that time, or, in the event that borrower liquidates the property prior to the expiration of the 90 days, credit shall be calculated as provided in Section 4.ii of Table 1 to Exhibit D (Consumer Relief
Requirements). 

  

	 	2)	Payment Shock Relief. 

  

	 	a.	Eligibility Criteria. The Eligibility Criteria for the Payment Shock Relief Program are: 

 

	 	i.	The borrower is current; and 

  

	 	ii.	The loan was originated prior to January 1, 2009; and 

  

	 	iii.	The borrower’s LTV is greater than 100%; and 

  

	 	iv.	The loan is an interest only loan or other high-risk mortgage product that will reset, resulting in a payment shock to the borrower (such borrowers shall be deemed to
be in imminent risk of default consistent with Paragraph 1.c of the Consumer Relief Requirements). 

  

	 	v.	Borrowers for this program will not need to have underwriting based on income. 

 

	 	b.	Offer of Relief. For all such Eligible Borrowers, the ResCap parties shall offer a loan modification that includes: 

 

	 	i.	Reduction of principal balance to a maximum of 100% LTV; 

  

	 	ii.	Conversion to a fully amortizing fixed rate mortgage; 

  

	 	iii.	A monthly payment that is no higher than the borrower’s current payment, achieved through reduction of principal balance. 

 

	 	c.	Credit. Credit for this Program against the ResCap Parties obligation to provide Consumer Relief shall be consistent with the crediting set forth in the Consumer Relief
Requirements in Exhibit D, except that the ResCap Parties will receive (1) credit for principal reduction that results in an LTV below 100% and (2) credit will be effective 90 days after the implementation of the modification, provided
that the borrower is still current at that time, or, in the event that borrower liquidates the property prior to the expiration of the 90 days, credit shall be calculated as provided in Section 4.ii of Table 1 to Exhibit D (Consumer Relief
Requirements). 

  

	 	3)	Principal Reduction for Delinquent Borrowers 

  
 I-4

	 	a.	Eligibility Criteria. The Eligibility Criteria for the Principal Reduction for Delinquent Borrowers Program are: 

 

	 	i.	The borrower is at least 30 days delinquent or otherwise qualifies as being at imminent risk of default due to the borrower’s financial situation; and

  

	 	ii.	The borrower’s LTV is greater than 100%. 

  

	 	b.	Offer of Relief. For all such Eligible Borrowers, the ResCap Parties shall provide a modification that includes: 

 

	 	i.	Reduction of principal to between 85% LTV and 105% LTV; 

  

	 	ii.	If the borrower is in an adjustable rate mortgage, conversion into a fully amortizing fixed rate mortgage; 

 

	 	iii.	Reduction in monthly payment of no less than 30%; and 

  

	 	iv.	Reduction of monthly payment to no more than 31% DTI. 

  

	 	v.	Borrowers for this program will need to have underwriting based on HAMP guidelines. 

 

	 	c.	Credit. Credit for this Program against the ResCap Parties obligation to provide Consumer Relief shall be consistent with the crediting set forth in the Consumer Relief
Requirements in Exhibit D, except that the ResCap Parties will receive (1) credit for principal reduction that results in an LTV below 100% and (2) credit will be effective 90 days after the implementation of the modification, provided
that the borrower is still current at that time, or, in the event that borrower liquidates the property prior to the expiration of the 90 days, credit shall be calculated as provided in Section 4.ii of Table 1 to Exhibit D (Consumer Relief
Requirements). 

  

	 	4)	Second Lien Reduction Program 

  

	 	a.	Eligibility Criteria. The Eligibility Criteria for the Second Lien Reduction Program are the following: 

 

	 	i.	The borrower’s first lien is modified in accordance with Section 2 of the Consumer Relief Requirements or 

 

	 	ii.	The borrower is 30 or more days delinquent on the second lien regardless of whether the first lien is delinquent or has been modified; and 

 

	 	iii.	The borrower’s CLTV is greater than 115%. 

  

	 	b.	Offer of Relief. For all such Eligible Borrowers, the ResCap Parties shall provide a second lien modification that includes: 

 

	 	i.	Reduction of the borrower’s CLTV to maximum of 115%; 

  

	 	ii.	Reduction of principal on the second lien at the top of the waterfall, followed by rate reduction and term extension; and 

 

	 	iii.	Reduction of monthly payment consistent with the methodology used in the 2MP program. 

 

	 	c.	Credit. Credit for this Program against the ResCap Parties obligation to provide Consumer Relief shall be consistent with the crediting set forth in Section 2.c of
the Consumer Relief Requirements in Exhibit D. 

  
 I-5

	 	c.	Borrowers eligible for both the RRRP and the PRMP will be proactively solicited for the RRRP. In order to put Eligible Borrowers in a sustainable mortgage, such
Eligible Borrowers will be asked to provide financial information per HAMP guidelines in order to be evaluated under the PRMP if the borrower indicates the RRRP payment is not sustainable. 

 

	 	d.	Notwithstanding the success or failure of the RRRP and the PRMP in putting borrowers in sustainable mortgages, the ResCap Parties shall be obligated to satisfy the
commitment set forth in Paragraph 3 above; failure to satisfy the commitment set forth in Paragraph 3 shall result in an additional payment as set forth in Paragraph 10 of the Consumer Relief Requirements contained in Exhibit D.

  

	 	e.	In the event that the implementation of the RRRP and PRMP programs results in the RespCap Parties completing more Consumer Relief than the commitment set forth in
Paragraph 3, as credited pursuant to the Consumer Relief Requirements and subject to the requirements set forth therein, the ResCap Parties shall nonetheless be obligated to comply with Paragraph 6 (including continuing to make offers to Eligible
Borrowers during the solicitation period) and satisfy any RRRP and the PRMP offers that are accepted, including continuing to provide modifications or refinancing consistent with those programs to all borrowers meeting the Eligibility and
solicitation period Criteria as contemplated herein. 

 6. Borrower Solicitation Requirements. The ResCap Parties will solicit all
borrowers in the Loan Portfolio who meet the Eligibility Criteria for the RRRP or the PRMP as of March 1, 2012 as follows: 
  

	 	a.	General Loan Modification Program Solicitation Requirements. 

  

	 	i.	Such solicitation shall commence as soon as reasonably practicable following the entry of the Consent Judgment and solicitations shall be sent to all Eligible Borrowers
in accordance with the timeline set forth in the ResCap work plan. Any borrower who accepts a modification offer made under the RRRP or PRMP within 3 months from the date the solicitation commences (which shall be the first calendar day of the month
following the date written communication is first sent pursuant to b.i or c.i below) shall receive the modification. Further, any borrower who accepts a modification offer made under the RRRP or PRMP within 180 days of the offer being made shall,
unless the ResCap Parties have, as of the date of the offer, exceeded their obligations under Paragraph 3 by $50,000,000, receive the modification. The minimum solicitation period for a modification offer made under the RRRP or PRMP shall be 3
months from the date the solicitation commences (which shall be the first calendar day of the month following the date written communication is first sent pursuant to b.i or c.i below). Upon commencement of this solicitation of any individual
Eligible Borrower, ResCap Parties shall complete all of the solicitation requirements described below until the earlier of the following occurs: (a) exhaustion of relevant solicitation steps (such as attempted Right Party Contact) described in
6.b or 6.c below, without success, or (b) proper acceptance or denial of an Eligible Borrower for the RRRP and/or PRMP (the “Borrower Solicitation Period”). 

  
 I-6

	 	ii.	After the completion of the Borrower Solicitation Period the ResCap Parties may, but shall not be required to, make further solicitations of an Eligible Borrower in
respect of the RRRP, the PRMP and other modification programs and the obligation to defer foreclosure sales shall terminate, except that the ResCap Parties will continue to include any loss mitigation or modification information in notices to such
borrowers as required by the Servicing Standards. 

  

	 	iii.	The Borrower Solicitation Requirements shall not apply to solicitations for modification programs other than RRRP or PRMP (which may be conducted contemporaneously) or
to solicitations to a particular Eligible Borrower for the RRRP or PRMP that occur after that particular Eligible Borrower has been previously solicited, in compliance with this agreement, through the termination of the Borrower Solicitation Period.

  

	 	iv.	For the avoidance of doubt, loans that are prohibited by law or government agency insurance programs from receiving principal reduction payments are excluded from all
solicitation requirements. 

  

	 	b.	The ResCap Loan Modification Program Solicitation Requirements for delinquent borrowers under the PRMP shall include: 

 

	 	i.	Written communication clearly describing or offering programs specific to the Settlement Loan Modification Programs shall be mailed to each Eligible Borrower (the
“Solicitation Package”). The Solicitation Package may also identify other options potentially available to help the borrower cure any delinquency and retain homeownership. 

 

	 	ii.	Unless Right Party Contact is achieved in fewer calls, The ResCap Parties shall make a minimum of 4 telephone calls over a period of at least thirty days, at different
times of the day following the mailing of the first Solicitation Package. 

  

	 	iii.	 If no Right Party Contact, as defined in Chapter II of the MHA Handbook, is established with the borrower 30 days after mailing of the first
Solicitation Package, the ResCap Parties shall send a second Solicitation Package and shall make a minimum of 4 telephone calls (unless Right Party Contact is achieved in fewer calls) over a period of at least thirty days, at different times of the
day following the mailing of the second Solicitation Package.2 

  

	 	iv.	If no Right Party Contact, is established with the borrower 30 days after mailing of the second Solicitation Package, the ResCap Parties shall send a third Solicitation
Package and shall make a minimum of 4 telephone calls (unless Right Party Contact is achieved in fewer calls) over a period of at least thirty days, at different times of the day following the mailing of the third Solicitation Package.

  

	 	v.	Any contact with borrowers, whether by telephone, mail or otherwise, shall (1) advise borrowers that they may be eligible for the Settlement Loan Modification

  

	2 	 Solicitation Packages shall be sent to the last address of record and at least one of the first two Solicitation Packages shall be sent via
certified/express mail or via overnight delivery service (such as UPS) with return receipt/delivery confirmation. 

  
 I-7

 Programs; (2) clearly describe the Required Documentation required to be submitted by
the borrower and state what other information the servicer needs to complete the modification analysis; and (3) provide a toll-free telephone number through which the borrower can reach a Single Point of Contact for any follow up questions. All
contact attempts must be documented in the servicing file. 
  

	 	vi.	If Right Party Contact is established over the phone and the borrower expresses interest in the Settlement Loan Modification Programs, the ResCap Parties shall send one
reactive package with a fifteen-day response period. If the borrower does not respond by submitting the Required Documentation, the ResCap Parties shall send another reactive package with a fifteen-day response period. 

 

	 	vii.	If Right Party Contact is established and the borrower expresses an interest in the Settlement Loan Modification Programs, the ResCap Parties must send a written
communication to the borrower via regular or electronic mail that clearly describes the Initial Package required to be submitted by the borrower to request a HAMP modification. The communication should: Describe the income evidence required to be
evaluated for the Settlement Loan Modification Program; provide a financial information form substantially similar in content to the HAMP RMA and, if necessary, a Hardship Affidavit; and include an Internal Revenue Service (IRS) Form 4506T-EZ (or
IRS Form 4506-T, if necessary). 

  

	 	viii.	The post-Right Party Contact communication should also state that during the Settlement Loan Modification Program evaluation the home will not: (1) be referred to
foreclosure; or (2) be sold at a foreclosure sale if the foreclosure process has already been initiated. In the communication, the servicer must include a specific date by which the Initial Package must be returned, which must be no less than
15 calendar days from the date of the communication. Electronic mail for this purpose may only be sent to an email address provided by the borrower when right party contact was made. Such email address must be documented in the servicing file.

  

	 	ix.	If Right Party Contact is established but the borrower does not submit an Initial Package, the ResCap Parties must resend the Initial Package communication. Again, the
ResCap Parties must include a specific date by which the Initial Package must be returned, which must be no less than 15 calendar days from the date of the second communication. If the borrower does not respond by providing an Initial Package within
the required time period set forth in the second communication, the ResCap Parties may determine the borrower to be ineligible for the Settlement Loan Modification Program. 

 

	 	x.	If Right Party Contact is established but the borrower submits an incomplete Initial Package within the required time period, the ResCap Parties must comply with the
notice requirements set forth in the Settlement’s Servicing Standards. If the borrower does not respond to the notice of incomplete information by providing a complete Initial Package within the required time period, the ResCap Parties may
determine the borrower to be ineligible for the Settlement Loan Modification Program. 

  
 I-8

	 	xi.	ResCap Parties are not required to send an Initial Package if, as a result of discussions with the borrower, ResCap Parties reasonably determine that the borrower does
not meet the basic eligibility criteria for the Settlement Loan Modification Programs, or the ResCap Parties determine that the borrower’s monthly mortgage obligation (including principal interest, taxes, insurance and Supplemental) is
substantially less than 25% of the borrower’s gross monthly income. Such decision must be documented in the applicable servicing files. 

  

	 	xii.	In addition to meeting these solicitation requirements, ResCap Parties shall seek input from state attorneys general and NGOs (e.g. housing counseling agencies)
regarding best practices for borrower solicitation, and shall partner with those state attorneys general or NGO’s to establish adequate response rates to meet ResCap Parties’ solicitation obligations. 

 

	 	c.	The ResCap Loan Modification Program Solicitation Requirements for borrowers eligible for (1) RRRP, (2) Under Water with Credit Degradation under PRMP or
(3) Payment Shock Relief under PRMP (i.e., borrowers who are not delinquent) shall include: 

  

	 	i.	The ResCap Parties shall issue a Solicitation Package that includes a pre-approved modification agreements for payment reductions and/or principal reductions which the
borrower can execute without the ResCap Parties requiring any further due diligence except in cases where the Rescap Parties are required to assess borrowers’ financial distress due to potentially adverse credit issues in order to determine
proper accounting treatment related to Trouble Debt Restructuring or where borrowers’ consent is required to mail pre-approved modification agreements. 

 

	 	ii.	The Solicitation Package shall clearly describe the Settlement Loan Modification Programs and the pre-approved modification agreement. The solicitation may also
identify other options potentially available to help the borrower cure any delinquency and retain homeownership. Eligible Borrowers may submit a modification package for review if they want to evaluate alternative programs that may be available.

  

	 	iii.	 If no Right Party Contact, as defined in Chapter II of the MHA Handbook, is established with the borrower 30 days after mailing of the first
Solicitation Package, the ResCap Parties shall send a second Solicitation Package and shall make a minimum of 4 telephone calls (unless Right Party Contact is achieved in fewer calls) over a period of at least thirty days, at different times of the
day following the mailing of the second Solicitation Package.3 

  

	 	iv.	If no Right Party Contact, is established with the borrower 30 days after mailing of the second Solicitation Package, the ResCap Parties shall send a third Solicitation
Package and shall make a minimum of 4 telephone calls (unless Right Party Contact is achieved in fewer calls) over a period of at least thirty days, at different times of the day following the mailing of the third Solicitation Package.

  

	3 	 Solicitation Packages shall be sent to the last address of record and at least one of the first two Solicitation Packages shall be sent via
certified/express mail or via overnight delivery service (such as UPS) with return receipt/delivery confirmation 

  
 I-9

	 	v.	Any contact with borrowers, whether by telephone, mail or otherwise, shall (1) advise borrowers that they may be eligible for the Settlement Loan Modification
Programs; and (2) clearly describe the Required Documentation required to be submitted by the borrower and state what other information, if any, the ResCap Parties need to complete the modification analysis. 

 

	7.	Role of the Monitor 

  

	 	a.	Following entry of the Consent Judgment, the Monitor shall annually review the ResCap Parties’ compliance with this Addendum, specifically paragraphs 3, 4, 5, and
6, to ensure compliance with the Borrower Solicitation requirements and the commitments made in the ResCap Borrower Relief programs. It shall be the responsibility of the Monitor to verify that the conditions set forth herein have been satisfied,
using methods consistent with Exhibit E of the Consent Judgment (Enforcement Provisions). The Monitor and the ResCap Parties shall work together in good faith to resolve any disagreements or discrepancies. In the event that a dispute cannot be
resolved, the ResCap Parties may petition the Court for resolution in accordance with Section G of Exhibit E of the Consent Judgment (Enforcement Provisions). 

 

	 	b.	If the Monitor determines that the ResCap Parties have failed to substantially comply with the material terms set forth herein, he or she shall issue a Notice of
Non-Compliance to the ResCap Parties detailing those areas of non-compliance. For example, if the ResCap Parties fail to conduct the Borrower Solicitation activities set forth in the Borrower Solicitation requirements in all material respects or
fail to give offers of principal reduction or refinancing to borrowers consistent with the terms of the programs set forth herein such that the Monitor determines that the ResCap Parties have failed to substantially comply with the material terms of
paragraphs 3, 4, 5 and 6 of this Addendum, the Monitor shall detail such failings in a Notice of Non- Compliance. 

  

	 	c.	Notices of Non-Compliance shall have the following consequences: 

  

	 	i.	If the Monitor issues a Notice of Non-Compliance at the end of the first year of the Consent Judgment or the second year of the Consent Judgment (provided no prior
uncured Notice of Non-Compliance has been issued with regard to paragraphs 3, 4, 5, and 6 of the Addendum), the ResCap Parties shall have an opportunity to cure such non-compliance within 90 days of issuance of the Notice. 

 

	 	1)	Following issuance of such Notice, the ResCap Parties shall submit a report detailing the steps taken to cure the non-compliance within 120 days of the issuance of such
Notice. 

  

	 	2)	 It shall be the responsibility of the Monitor to verify that the ResCap Parties have cured issues identified in the Notice, using methods consistent
with Exhibit E of the Consent Judgment (Enforcement Provisions). The Monitor and the ResCap parties shall work together in good faith to resolve any disagreements or discrepancies. In the event that

  
 I-10

	 	
a dispute cannot be resolved, the ResCap parties may petition the Court for resolution in accordance with Section G of Exhibit E of the Consent Judgment (Enforcement Provisions).

  

	 	3)	In the event that the ResCap Parties fail to cure such material non-compliance, the Monitor may impose an assessment of up to $15 million, to be paid in accordance with
instructions from the United States Department of Justice. In setting the size of such an assessment, the Monitor shall take account of the effort made by the ResCap Parties to comply, the level of non-compliance and the impact of the non-compliance
on borrowers. 

  

	 	ii.	If the Monitor issues a Notice of Non-Compliance at the end of the second year of the Consent Judgment and the ResCap Parties have not cured a prior Notice of
Non-Compliance with regard to paragraphs 3, 4, 5 and 6, the steps set forth in subparagraph i.1-3 shall be followed except that the Monitor may impose an assessment that in combination with the prior assessment(s), if any, aggregates to up to $25
million. In setting the size of such an assessment, the Monitor shall take account of the effort made by the ResCap Parties to comply, the level of non-compliance and the impact of the non-compliance on borrowers. 

 

	 	iii.	If, at the end of the third year of the Consent Judgment, the Monitor issues a Notice of Non-Compliance, there shall be no opportunity to cure and the Monitor may
impose an assessment of up to $25 million. In setting the size of such an assessment, the Monitor shall take account of the effort made by the ResCap Parties to comply, the level of non-compliance and the impact of the non-compliance on borrowers.

  

	8.	Representations and Warranties 

  

	 	a.	The ResCap Parties agree that, in the event of a transformative transaction involving the ResCap Parties, including, without limitation, a change of control
transaction, a sale of all or substantially all of their assets (or assets that together are material to the performance of the obligations of the ResCap Parties under the Consent Judgment) or a reorganization or similar transaction (including in
connection with any legal or regulatory proceeding) (a “Transformative Transaction”), the ResCap Parties will ensure the continued performance of their obligations under the Consent Judgment, including requiring any successor or purchaser
of substantially all the assets (or assets that together are material to the performance of the obligations of the ResCap Parties under the Consent Judgment) of a ResCap Party to honor and perform the obligations (in the case of a purchase or other
acquisition of assets, to honor and perform the obligations with respect to those assets) under the Consent Judgment. 

  

	 	b.	AFI has entered into, with the United States, an Earmark and Indemnification Agreement. The executed Earmark and Indemnification Agreement will be accompanied by an AFI
board of directors’ resolution authorizing AFI to enter into the Earmark and Indemnification Agreement. 

  

	 	c.	 The ResCap Parties and AFI represent and agree that the ResCap Parties have agreed with AFI that they will not enter into a Transformative Transaction
without the consent of AFI; and AFI represents and agrees that AFI will not consent to any such 

  
 I-11

	 	
Transformative Transaction (or provide financial support in connection with any such transaction) unless the ResCap Parties (including any successor to or purchaser of the assets from a ResCap
Party) agree to ensure the continued performance of the obligations under the Consent Judgment, including, without limitation, the Consumer Relief Activities (in the case of a purchase or other acquisition of assets, to honor and perform the
obligations with respect to those assets) and the obligations under this Addendum; provided, however, that any successor or purchaser of all or a substantial portion of the assets of the ResCap Parties shall not be obligated to pay any of the
amounts owed by the ResCap Parties or AFI under the Consent Judgment or the Exhibits thereto. 

  

	9.	Other Matters. 

 Menu Items. With
respect to Table 1 “Credit Towards Settlement,” the following modification and amendments shall apply: 
  

	 	i.	For first lien mortgage modifications with principal reduction credit will be effective 90 days after the implementation of the modification, provided that the borrower
is still current at that time, or, in the event that borrower liquidates the property prior to the expiration of the 90 days, credit shall be calculated as provided in Section 4.ii of Table 1 to Exhibit D (Consumer Relief Requirements).

  

	10.	State Release. 

  

	 	a.	With respect to the State Release in the Settlement Agreement, the following paragraph is deemed to be included and applies to the ResCap Parties and AFI:

 V. Cooperation 
 Residential Capital LLC (“ResCap”), GMAC Mortgage, LLC (“GMACM”), Residential Funding Company, LLC (“Residential Funding” and, together with ResCap and GMAC Mortgage, the
“ResCap Parties”),agree that in the event of a transformative transaction involving the ResCap Parties, including, without limitation, a change of control transaction, a sale of all or substantially all of their assets (or assets that
together are material to the performance of the obligations of the ResCap Parties under the Consent Judgment) or a reorganization or similar transaction (including in connection with any legal or regulatory proceeding) (a “Transformative
Transaction”), the ResCap Parties will ensure the continued performance of their obligations under the Consent Judgment, including requiring any successor or purchaser of substantially all the assets (or assets that together are material to the
performance of the obligations of the ResCap Parties under the Consent Judgment) of a ResCap Party to honor and perform the obligations (in the case of a purchase or other acquisition of assets, to honor and perform the obligations with respect to
those assets) under the Consent Judgment; provided, however, that any successor or purchaser of all or a substantial portion of the assets of the ResCap Parties shall not be obligated to pay any of the amounts owed by the ResCap Parties or AFI under
the Consent Judgment or the Exhibits thereto. In addition, the ResCap Parties have agreed with AFI that they will not enter into a Transformative Transaction without the consent of AFI; and AFI

  
 I-12

 
represents and agrees that AFI will not consent to any such Transformative Transaction (or provide financial support in connection with any such transaction) unless the ResCap Parties (including
any successor to or purchaser of substantially all the assets from a ResCap Party) agree to ensure the continued performance of the obligations under the Consent Judgment, including, without limitation, the Consumer Relief Activities (in the case of
a purchase or other acquisition of assets, to honor and perform the obligations with respect to those assets); provided, however, that any successor or purchaser of all or a substantial portion of the assets of the ResCap Parties shall not be
obligated to pay any of the amounts owed by the ResCap Parties or AFI under the Consent Judgment or the Exhibits thereto. 
 Subject to
compliance by the ResCap Parties, their Successors and AFI with the foregoing, in the event of a Transformative Transaction, the State Mortgage Regulators agree that it is in the public’s best interest to expedite new licenses for the
Successors in a Transformative Transaction. Accordingly, State Mortgage Regulators agree that, subject to applicable state law, they will expeditiously process applications for change of control and/or new licenses for any such successors of the
ResCap Parties and for individual mortgage loan originators to be employed by any such successors in order to complete a Transformative Transaction. 
 Furthermore, subject to applicable state law, the State Mortgage Regulators shall make all efforts to enable ResCap Parties to continue to operate under the licenses active at the time of the transaction
pending the completion of the Transformative Transaction. 
 The ResCap Parties and Successors shall use their best efforts to comply with all
applicable requirements of licensure in each state. The State Mortgage Regulators agree that neither the Res Cap Parties’ entry into the Settlement Agreements nor any alleged or admitted conduct by the ResCap Parties that is described in or
forms a basis of the Settlement Agreements shall be a basis for denying, delaying or imposing non-standard conditions upon a change of control or new license application necessary to complete a Transformative Transaction. The covered conduct subject
to this Agreement shall not unduly prejudice ResCap Parties and successors or otherwise limit access to licensure by the State Mortgage Regulators. 

  
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