Document:

Exhibit 10.02

 

CERTAIN INFORMATION IN THIS EXHIBIT,
MARKED BY [****], HAS BEEN EXCLUDED. SUCH EXCLUDED INFORMATION IS NOT MATERIAL AND IS THE TYPE THAT THE REGISTRANT TREATS AS PRIVATE
OR CONFIDENTIAL.

 

TEMPORARY SHORT NUMBER AVAILABILITY
AGREEMENT

 

By this Short Number Temporary Availability
Agreement (“Agreement”) to which they are parties, on the one hand:

 

(I)            Claro
S/A and Zenvia Mobile Serviços Digitais S/A, a company headquartered at Av Doutor Nilo Pecanha, 2,900 - Floor 13 and Floor
14 registered under the CNPJ 14.096.190 /0001-05, hereby represented in the form of its constitutive acts, hereinafter referred
to as CONTRACTING PARTY; and

 

(II)           CLARO
SA, a company headquartered in the City of São Paulo - SP, at Rua Henri Dunant 780, registered under the CNPJ number
40.432.544 /0001-47, hereinafter referred to as CLARO or OPERATOR.

 

Whereas:

 

(i)    CLARO,
as the authorizing company of the Personal Mobile Service in the Brazilian territory, has equipment and systems that allow, in
the form regulated by the National Telecommunications Agency - ANATEL, in addition to other services, the sending and receiving
of SMS;

 

(ii)   The
CONTRACTING PARTY has an interest in selling to the INTERESTED PARTIES part of the SHORT NUMBERS capacity acquired from
CLARO; and

 

(iii)  CLARO
agrees with the aforementioned commercialization and, for that purpose, it will make available to the CONTRACTING PARTY
a SHORT NUMBER so that the INTERESTED PARTIES can send and / or receive SMS with the content defined by the INTERESTED PARTIES.

 

The above described Parties decide to enter
into this Agreement, subject to the following clauses and conditions:

 

FIRST CLAUSE - DEFINITIONS

 

1.1 The terms described below, when used
in this Agreement, have the following meanings:

 

CONFIDENTIAL INFORMATION: (I) all
information exchanged between the Parties, either verbally or in writing; (ii) Information regarding each Party's business,
as well as technical information, including, but not limited to, information related to each Party's product plans, customers,
designs, costs, prices and product names, finances, marketing plans, business opportunities, personnel, research, development or
technical knowledge, product performance indicators; and (III) the clauses, terms and conditions of this Agreement.

 

INTERESTED PARTIES: legal entity interested
in the temporary availability of SHORT NUMBER to carry out communication actions directed at a specific group of people (“RECIPIENTS”).

 

LA: stands for Large Account. It is the
exclusive digital channel, identified by a numeric code, now made available by CLARO to the CONTRACTING PARTY, allowing
the INTERESTED PARTIES to carry out communication actions to the RECIPIENTS by sending and / or receiving SMS;

 

MT SMS (“Mobile Terminated Short
Messages”): name of all messages sent from the CONTRACTING PARTY to the CLIENTS.

 

MO SMS (“Mobile Originated Short
Messages”): name of all messages sent from the CLIENTS to the CONTRACTING PARTY.

 

SHORT NUMBER (S): numeric code used to
identify a Large Account.

 

SMS: short for Short Message Service. It
is a value-added service provided by CLARO that consists of sending short text messages with limited text / characters.

 

CLAUSE TWO - OBJECT

 

2.1 The purpose of this Instrument is to
establish the commercial and technical conditions for CLARO to temporarily make available to the CONTRACTING PARTY,
for the period and amount contracted, without any exclusivity, the band(s) of LA(s) that allow the INTERESTED PARTIES
to carry out targeted communication actions to the RECIPIENTS, which do not have content offering products and services, through
the transmission of SMS (MO SMS and / or MT SMS), which fulfill the requirements set forth below.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 1 of 11

     

    

 

2.1.1. Once the CONTRACTING PARTY
will commercialize the bands of LAs to the INTERESTED PARTIES, being able to sign specific contracts with them, the CONTRACTING
PARTY will be the liaison between CLARO and the INTERESTED PARTIES and RECIPIENTS, remaining responsible before CLARO
for the procedures of said INTERESTED PARTIES and RECIPIENTS.

 

THIRD CLAUSE - CHARACTERISTICS OF THE SERVICE

 

3.1 The CONTRACTING PARTY must inform
the INTERESTED PARTIES that the SMS to be sent from the INTERESTED PARTIES to the RECIPIENTS must have a maximum of [*****] characters,
with [*****] of these characters being reserved as a label (identification of the SMS issuer). On the other hand, messages sent
from the RECIPIENTS to the INTERESTED PARTIES may have a maximum of [*****] characters.

 

3.2 The CONTRACTING PARTY must inform
the INTERESTED PARTIES that the RECIPIENTS who have their cell phone (i) turned off, (II) outside the CLARO authorized
area and / or (iii) outside the coverage area, may not receive the SMS with the communication actions sent by the INTERESTED
PARTIES.

 

3.2.1 In these cases, the SMS will be stored
in CLARO system for a period of, no more than, [*****] after the first transmission attempt, with a minimum of [*****] attempts
to retransmit the SMS within this period.

 

3.2.2 During this period, if the RECIPIENTS'
cell phone becomes available within the CLARO authorized and coverage area, the SMS can be retransmitted and, consequently,
viewed by the RECIPIENTS.

 

3.2.3 If, for any reason, the SMS cannot
be delivered within [*****] hours from the first transmission attempt, CLARO cannot guarantee that the RECIPIENTS will receive
it, and no imputation of responsibility will be applicable.

 

Clause Four - Price and Payment Method

 

4.1 As a result of the temporary availability
of the LA(s) bands, the CONTRACTING PARTY will pay CLARO, from the date of signature of this instrument, the
amounts described below, which will vary according to the message plan chosen by the CONTRACTING PARTY, as indicated in
the following item.

 

4.1.1 For the contracting of a monthly
volume of [*****] messages, the CONTRACTING PARTY will pay CLARO, monthly, the amount of [*****] and [*****] for
additional sent message.

 

4.2 The taxes that are due as a direct
or indirect consequence of this Agreement, or of its execution, constitute the responsibility of the taxpayer, as defined in the
current tax legislation.

 

4.3 CLARO will charge the CONTRACTING
PARTY by issuing and presenting the service invoice, as well as the invoice for payment, with the corresponding statement of
the SMS sent and received, which must be paid by the due date, described in the invoice, under penalty of late payment interest
of [*****] or fraction thereof, plus a non-compensatory fine of [*****] on the updated amount of the debt. In payment delays exceeding
30 (thirty) days, the debt will be monetarily restated, based on the variation of the IGP-M / FGV, or any other index that may
replace it during the period, in addition to the penalties mentioned above.

 

4.4 In the event of a payment delay of
more than 30 (thirty) days, the availability of the LA may be suspended, at the sole discretion of CLARO, regardless of
any prior notice or communication, until all and any debts under the responsibility of the CONTRACTING PARTY are settled.

 

4.5 The amounts provided for in item 4.1.1
above will be updated from the date of signing this Agreement, in accordance with the index chosen by the Parties at the time of
the adjustment.

 

4.6 The amounts set out in this Agreement
will be invoiced by [*****], according to their exclusive criteria, and different ratios may occur in the payment of each of the
installments due. It may also be decided that certain payment(s) will be made to [*****], with which the CONTRACTING PARTY
already agrees.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 2 of 11

     

    

 

FIFTH CLAUSE - CLARO'S OBLIGATIONS

 

5.1 In addition to the obligations defined
in other clauses of this Agreement, CLARO will have the following obligations:

 

5.1.1 To be solely and exclusively responsible
for the improper access or modifications of the files sent by the INTERESTED PARTY from the moment they enter their systems and
up to the moment they are sent to the RECIPIENTS;

 

5.1.2 Provide security for the content
of the SMS sent by the INTERESTED PARTIES while they are waiting for the re-transmission period, as defined in item 3.2 above;

 

5.1.3 Store the record that identifies
the sending of the SMS without, however, storing the content of the same, for 03 (three) months;

 

5.1.4 Provide a representative to act as
the CONTRACTING PARTY's initial contact in solving problems; and

 

5.1.5 Consider, at its sole discretion,
the CONTRACTING PARTY’s request to increase the volume of contracted messages, provided that the CONTRACTING PARTY
makes such request to CLARO, at least three (3) months in advance.

 

5.2 The CONTRACTING PARTY hereby
acknowledges and declares to give knowledge to the INTERESTED PARTY that CLARO is only a channel for sending SMS, and that
CLARO has no responsibility with regard to its content or even the possibility of altering them.

 

5.3 The CONTRACTING PARTY acknowledges
that CLARO will not be responsible for any fraud or acts of piracy that may occur on the CLARO network through the
Air Interface. Likewise, CLARO will not be responsible for guaranteeing confidentiality, as well as for the interception
of SMS when they are traveling outside the CLARO mobile phone network, as well as in the case of the RECIPIENT neglecting
to protect their mobile device.

 

5.4 CLARO must inform the CONTRACTING
PARTY about the RECIPIENT who has expressed to CLARO the desire to no longer receive the communication actions of the
INTERESTED PARTIES, observed the obligation of the CONTRACTING PARTY set out in Item 6.1.7 below.

 

CLAUSE SIX - OBLIGATIONS OF THE CONTRACTING
PARTY

 

6.1 The CONTRACTING PARTY has the
following obligations, among others provided for in this instrument:

 

6.1.1 Carry out periodic maintenance on
the platform in which SHORT NUMBERS will be stored, as well as ensuring the efficiency in the technical application that will be
used in their management;

 

6.1.2 Make SHORT NUMBERS available to INTERESTED
PARTIES only after carrying out a prior analysis of the content that will be sent via SMS, basing their analysis on the rules of
the "Regulation for the Availability of Short Number" issued by CLARO;

 

6.1.3 Keep the data of the INTERESTED PARTIES
that are made available for the acquisition of SHORT NUMBERS under the strictest confidentiality, not supplying them to third parties
or using them for any other purpose. The CONTRACTING PARTY is fully responsible for the damages that it may cause in case
of failure or omission in the fulfillment of this obligation, or, still, in cases of failure or omission in the disclosure to the
INTERESTED PARTIES of the procedures and diligences that must be conducted in the treatment of their personal information, in order
to avoid its misuse by third parties;

 

6.1.4 Forward to CLARO, through its own
system, data containing the cell phone number of each of the INTERESTED PARTIES, as well as the contents of the SMS sent, observing
the confidentiality obligations for the confidential data of the INTERESTED PARTIES and RECIPIENTS;

 

6.1.5 Carry out, together with CLARO, all
necessary tests for the implementation of the SMS transmission services from the CONTRACTING PARTY to the INTERESTED PARTIES
and from the INTERESTED PARTIES to the CONTRACTING PARTY;

 

6.1.6 Be responsible for the disclosure
of the characteristics of the service provided by CLARO to the INTERESTED PARTIES, through the means that it considers appropriate,
observing the relevant legislation and the regulations;

 

6.1.7 Do not send SMS to the RECIPIENT
who has expressed to CLARO the desire to no longer receive the communication actions of the INTERESTED PARTIES, subject
to the obligation of CLARO contained in item 5.4 above;

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 3 of 11

     

    

 

6.1.7.1. Breached the obligation set forth
in sub-item 6.1.7 above, CLARO will block the messages sent by the CONTRACTING PARTY, and this action will not be
restricted to a specific RECIPIENT, but will apply to all RECIPIENTS.

 

6.1.8 Interrupt, up to 24 (twenty four)
hours, the provision of services to the INTERESTED PARTIES that request their cancellation and inform CLARO of the cancellation
under consideration;

 

6.1.9 Inform the INTERESTED PARTIES and
CLARO, at least 72 (seventy-two) hours in advance, of any technological updates or changes in their systems that may impact
the service;

 

6.1.10 Provide the INTERESTED PARTIES with
all the necessary assistance and information in case of problems, complaints or changes regarding the conditions of the service,
through the CONTRACTING PARTY's Customer Service (SAC);

 

6.1.11 Store the record that identifies
the sending of SMS for 3 (three) months;

 

6.1.12 Bear the necessary investment for
the contracting of software use licenses, to be installed on machines of the CONTRACTING PARTY and of CLARO, which
allows the sending of SMS, in case the solution adopted by the CONTRACTING PARTY is different from the one provided by CLARO;

 

6.1.13 Provide a representative to act
as an initial contact for CLARO in solving problems arising from the services provided by the CONTRACTING PARTY;

 

6.1.14 To remedy, within no more than 05
(five) days, any problems that may cause unavailability of the service to the INTERESTED PARTIES, counted from the notification
sent by CLARO, by the INTERESTED PARTIES or by the CONTRACTING PARTY's monitoring systems, as well as communicating
to the INTERESTED PARTIES the impossibility to provide service while repairs are being made;

 

6.1.15 Inform the INTERESTED PARTIES of
any failures or impediments that render the service unfeasible or cause their interruption for a period exceeding 2 (two) consecutive
days, which must be previously submitted to CLARO's appreciation and written approval;

 

6.1.16 Solve, at your expense, the problems
or issues resulting from the performance of the services provided by the CONTRACTING PARTY;

 

6.1.17 Be responsible for the amount, accuracy,
validity and verification of the data inserted in the files transmitted to CLARO. Be aware that any doubts or complaints
arising from the SMS transmitted by CLARO to the INTERESTED PARTIES and / or the RECIPIENTS will be the sole and exclusive
responsibility of the CONTRACTING PARTY;

 

6.1.18 Replace the cell phone number of
the INTERESTED PARTIES and / or RECIPIENTS to receive the SMS, whenever requested, or in the event of theft, misplacement or loss
of the registered cell phone, acknowledging that CLARO does not have any obligation or responsibility in this regard;

 

6.1.19 Take responsibility for any illicit
use of the network by its employees and agents or service providers; and

 

6.1.20 Take responsibility, at any time,
solely and exclusively, for the fulfillment of all labor, social security, insurance, tax and social legislation applicable to
the employment contracts that it maintains with the professionals who are part of its technical team, regardless of any proof of
these facts before CLARO. Thus, the CONTRACTING PARTY assumes that it regularly collects all the mentioned charges,
not communicating or confusing any kind of bond, especially labor related, between the employees of the CONTRACTING PARTY
and CLARO, the latter being exempt from any liability to that respect.

 

6.2 It is strictly forbidden to the CONTRACTING
PARTY:

 

6.2.1 Create or transmit any SMS with messages
whose contents (I) are false or lead to dubious interpretations; (ii) invade the privacy of third parties or harm them
in any way; (iii) promote, in some form, racism against minority groups, or any form of political or religious fanaticism,
discriminating against groups of people or ethnicities; (iv) are obscene; (v) violate third parties rights, including,
but not limited to, intellectual property rights and / or the creation and sending of unsolicited (SPAM) or unsubstantiated ("hoax")
messages;

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 4 of 11

     

    

 

6.2.2 Send or allow INTERESTED PARTIES
to send SMS with advertising, informational content or that in any way that allows the presentation of: (i) telephone companies
competing with CLARO, (II) companies whose social activity is similar to that exercised by CLARO, including
any advertisement or offer of products and / or services from these companies or, (iii) any content that induces the migration
of CLARO's customer to another competing operator;

 

6.2.3 The use of the object of this contract
to carry out advertising, invitations / incentives for the purchase / commercial transaction of any product or services and the
like ("SMS Marketing"), such as, but not limited to, actions to stimulate the purchase, use or enjoyment of a product
and / or service or companies that subcontract it, actions to disseminate any type of political, religious motivations, torrents
of thought and the like, and actions with messages that have any advertising, promotional or advertising connotations, or that
shows preference for any company or brand, even if requested or authorized in advance by the INTERESTED PARTIES;

 

6.2.4 The sending of SMS that implies any
charges from the RECIPIENTS, except in cases where the CONTRACTING PARTY asks the RECIPIENTS for a response and they send
it to the CONTRACTING PARTY, in which case the RECIPIENTS will normally be charged by CLARO, due to the sending of the SMS
to the CONTRACTING PARTY;

 

6.2.5 The sending of SMS to one or more
INTERESTED PARTIES and / or RECIPIENTS without their formal authorization, whether or not they are characterized as SPAM or make
SPAM possible;

 

6.2.6 Subcontracting in order to provide
SMS connections and / or interconnections, such as, but not limited to, Personal Mobile Service operators, SMS Integrators and
the like;

 

6.2.7 Use this Agreement to provide services
other than those expressly authorized, such as, but not limited to, sending ring tones and / or images, using wap push technology
for any and all services, subscribing to news and / or information, interactivity services in media with customers, directly or
indirectly, such as conversation systems, chats, voting, meeting place, information contests, etc.; and

 

6.2.8 Use this Contract to carry out sweepstakes
of any kind, cultural contests of any kind, discounts of any kind, including promotional values, gratuity or special values, among
others.

 

6.3 If the CONTRACTING PARTY needs
to increase the number of contracted messages, it must make such request to CLARO at least three (3) months in advance,
and CLARO must, at its sole discretion, approve or not such request.

 

6.3.1 If the CONTRACTING PARTY does
not give the necessary advance notice to increase the number of contracted messages, CLARO is not obliged to send the SMS
that exceed the initially contracted capacity, and the CONTRACTING PARTY, in this case, is fully responsible before CLARO
and before the INTERESTED PARTIES.

 

6.4 The CONTRACTING PARTY hereby
acknowledges that the SMS sent to the INTERESTED PARTIES and / or RECIPIENTS will not be automatically deleted from the display
of the INTERESTED PARTIES and / or RECIPIENTS mobile devices, undertaking to inform them of this fact.

 

6.5 In addition, the CONTRACTING PARTY
shall be responsible for obtaining the "receiving authorization" of the RECIPIENTS who will receive the SMS, ensuring
that such authorization has in fact departed from the RECIPIENTS, through an unequivocal acceptance procedure. When registering,
the RECIPIENTS must be informed of all the main information and specifications of the service, such as the preferred time for receiving
the SMS, receiving frequency (daily, weekly, monthly or alerts), mobile phone number and procedure for sending SMS. In this "receiving
authorization", the recipients must be aware of the technical conditions necessary for receiving and sending the SMS - coverage
area, connected terminal, responsibility of the recipients regarding the safekeeping of information as soon as it is received on
the cell phone and, finally how to proceed in case of theft or loss of the device, in the form of clause 6.1.18 above.

 

6.5.1 At any time, CLARO may request
from the CONTRACTING PARTY the proof of authorization of RECIPIENTS who receive, have received, or will receive the SMS.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 5 of 11

     

    

 

6.6 In this act, the CONTRACTING PARTY
acknowledges that CLARO is and will always be the sole holder of SHORT NUMBERS that will be used for sending and receiving
SMS, and that CLARO is and will be the only and exclusive responsible for the billing and collection of INTERESTED PARTIES
and / or RECIPIENTS, if applicable.

 

SEVENTH CLAUSE – BREACH OF CONTRACT

 

7.1 The proven violation of any clause
of this Agreement will cause the CONTRACTING PARTY to apply the non-compensatory fine, in the amount equivalent to [*****]
times the average amount of the last [*****] invoices paid by the CONTRACTING PARTY to CLARO, in addition to the
correction by the IGP-M (General Market Price Index) of FGV (Fundação Getúlio Vargas), from the date of the
infraction until the date of payment, without prejudice to the payment of losses and damages that such termination may cause.

 

CLAUSE EIGHT - THE RESPONSIBILITY OF THE PARTIES

 

8.1 The CONTRACTING PARTY is responsible
for indemnifying and reimbursing CLARO, third parties, especially the INTERESTED PARTIES and RECIPIENTS, for any kind of
direct and indirect damages and loss of profit, arising from failures, errors or fraud in the execution of the object of this Agreement,
or, still, with respect to actions or omissions of the CONTRACTING PARTY that violate the provisions set forth by the applicable
legislation and / or regulation, including, but not limited to, the eventual fines and / or other penalties, administrative or
otherwise, that may be applied, without reducing CLARO's supervision, monitoring or approval duties.

 

8.2 It is expressly agreed that, in the
event that CLARO is cited, notified, summoned or sentenced, as responsible or co-responsible, for any obligation attributable
to the CONTRACTING PARTY, or if the obligations of the CONTRACTING PARTY, at the discretion of the competent authorities,
are imputed to CLARO, whether of a fiscal, labor, social security, civil or criminal nature, even after the end of the Agreement,
the CONTRACTING PARTY will request CLARO’s exclusion from the proceedings. In addition, CLARO may, without
prejudice to the other rights resulting or arising from this Agreement, retain from the payments due (I) the amount corresponding
to the amount of the contingency or even the amount of the loss attributed by the administrative or judicial authority, until the
CONTRACTING PARTY satisfies the respective obligation, releasing CLARO from the notice of infraction, subpoena or
condemnation when decreed by the competent authority; and (ii) the amounts related to the payment of legal costs and legal
fees paid. The above provision is also fully applicable in cases where there is any kind of fraud in the operation of CLARO.

 

8.3 If the CONTRACTING PARTY causes
damage to CLARO, by action or omission in the performance of its functions, or by not observing the conditions provided
for in this Agreement, it will be obliged to pay CLARO an indemnity corresponding to the damage and / or loss caused, as
provided Article 927 of the Civil Code. The CONTRACTING PARTY is fully responsible for reimbursing CLARO for
any damages or losses caused by the actions or omissions of its employees, agents and / or subcontractors in the performance of
the services now contracted or due to them, under the terms of article 932, item III, of Civil Code, being exclusively responsible
for their respective obligations, as well as for any and all losses, damages, costs or expenses that they cause to third parties.

 

CLAUSE NINE - TERM AND RENEWAL

 

9.1 This Agreement will enter into force
on the date of its signature and will remain in effect for a period of 12 (twelve) months, automatically renewable for equal and
successive periods, in the event that there is no written declaration by either Party against its extension, in the 30 (thirty)
days prior to the expiration or renewal term.

 

CLAUSE TEN - TERMINATION

 

10.1 CLARO may terminate this Agreement
at any time, with prior written notice to the CONTRACTING PARTY, at least 30 (thirty) days in advance, without incurring
CLARO, in this case, in any expenses, whether as indemnity, fine or in any other way, with the payment of the amount corresponding
to the pending amounts only, including those included during the period of notice.

 

10.2 Failure by the CONTRACTING PARTY
to comply with any of the conditions established in this Agreement will give CLARO the right to terminate this agreement
for default, provided that the CONTRACTING PARTY has been notified and does not remedy the default within 72 (seventy-two)
hours from the receipt of the notification sent by CLARO.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 6 of 11

     

    

 

10.2.1 In cases of recurrence, CLARO
will have the right to terminate this Agreement immediately, without the need to send any judicial or extrajudicial notification
to the CONTRACTING PARTY.

 

10.3 Notwithstanding the foregoing, CLARO
may terminate this Agreement immediately, regardless of notification, in the event of one of the following:

 

		a)	Bankruptcy or request for judicial or extrajudicial recovery of the CONTRACTING PARTY;

		b)	Declared insolvency of the CONTRACTING PARTY or any of its partners;

		c)	Filing of protests or executions of values higher than the value of the CONTRACTING PARTY's
capital stock;

		d)	Termination of any license issued by an official organization, which is mandatory for the provision
or continuity of the services now contracted;

		e)	Negligence or poor provision of services by the CONTRACTING PARTY, causing a proven drop
in the quality established by the Parties, including, but not limited to, a high incidence of technical problems and a high level
of complaint from INTERESTED PARTIES, without prejudice to any losses and damages;

		f)	Assignment or transfer of this Instrument without prior consent from CLARO; and

		g)	Impossibility of commercializing SHORT NUMBERS by the CONTRACTING PARTY, for any reason.

 

10.4 The CONTRACTED PARTY declares
that the term and the termination clauses are compatible with the investments made in order to provide the Services now contracted.

 

10.5 Any rights and obligations assumed
under this Agreement that, by their nature, extend after the end of this Agreement, will remain in force until they are fulfilled,
as well as the clauses of this Agreement necessary for the understanding of these directives and obligations.

 

CLAUSE ELEVEN - INTELLECTUAL PROPERTY RIGHTS

 

11.1 The CONTRACTING PARTY guarantees
to be the holder or licensee of all rights over the methods and software it uses in connection with this Agreement, shall observe
all legal provisions, and hold, in any event, CLARO harmless and exempt from any liability, related to the CONTRACTING
PARTY or any third parties, in connection to the intellectual property rights used for the development of the object of this
Agreement, as well as being responsible for the care, protection and payment of the same rights for all rights holders mentioned
here. In this sense, the CONTRACTING PARTY further guarantees to CLARO that the provisions of this Agreement do not
constitute an infringement of any legal device or violation of copyright and related rights of third parties, in any country where
such third parties are established, trademarks, trade secrets or other industrial property of third parties. It will also keep
CLARO up to date and safe from any future dispute with respect to what is provided for in this provision, so that its liability
is excluded, be it joint or subsidiary, and may be denounced in any action that is proposed to indemnify its authors, applying
the provisions of article 70, item III, of the Brazilian Civil Procedure Code to this Agreement.

 

CLAUSE TWELVE - USE OF TRADEMARKS

 

12.1. Nothing in this Agreement shall be
understood or interpreted as a license to use any of the trademarks owned by the Parties. The use by either Party of any trademarks
of the other Party as well as the manner of its use and disclosure, whether in advertising, promotional material, or any other
means of delivery, including the Internet, regardless of the purpose, shall be preceded by written consent of the Party intending
to make use of the trademark of the other Party.

 

CLAUSE THIRTEEN - CONFIDENTIALITY

 

13.1 Each Party shall maintain and ensure
that it as well as its consultants, agents, employees and each of its successors and assignees will keep all documents, material,
specifications, registration data, data and other information, whether technical or commercial, provided to it by the other Party
or on its behalf, whether or not related to the services, or obtained by it during the term of this Agreement ("Confidential
Information") confidential. It will not publish or otherwise disclose or use them for purposes other than to fulfill its obligations
under this Agreement, for a period of 5 (five) years after the termination of this Agreement. Failure to comply with the terms
of this clause shall subject the infringing Party to compensation for the damage caused to the innocent Party.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 7 of 11

     

    

 

13.1.1 As part of the commitment to maintain
the confidentiality of the information received, the CONTRACTING PARTY shall enter into an agreement with its managers,
employees and / or collaborators, requiring the maintenance of strict secrecy and confidentiality of the information and technical
knowledge that they may receive or make known as a result of entering into this Agreement, during and after the end of the employment
or commercial link with the CONTRACTING PARTY. This agreement must be performed via a clause in the employment agreement
or service provision agreement.

 

13.2. The Party receiving the Confidential
Information shall inform the transmitting Party, as soon as it is aware of any request for such information by any competent public
authorities or through any judicial proceeding, so that the transmitting Party is able to take any legal action it deems appropriate.

 

CLAUSE FOURTEEN - GENERAL PROVISIONS

 

14.1 This Agreement will bind each of the
Parties and their respective authorized successors and assigns. The CONTRACTING PARTY may not assign this Agreement without
CLARO's prior written consent.

 

14.1.1. The Parties hereby agree that CLARO
may assign, in whole or in part, the rights and obligations under this Agreement to any other company that is its parent company,
controlled or related to it, in accordance with the applicable corporate law.

 

14.2 All notices required under this Agreement
will be delivered in person, or sent by registered mail or transmitted by fax (with a confirmation copy also sent by registered
letter) to the Parties at the addresses specified in the Parties' details, or other addresses that either Party may inform to the
other in writing.

 

14.3 Tolerance by either Party to exercise
any of its rights under this Agreement shall not be considered a waiver or novation, and will not affect the subsequent exercise
of such right. Any waiver will take effect only if it is specifically granted in writing through their respective legal representatives.

 

14.4. This Agreement contains the entire
agreement between the Parties with respect to its subject matter, canceling any prior contract or agreement on the same subject
matter, and may only be amended by a written instrument signed by both Parties.

 

14.5 In the event that any terms or provisions
of this contract are declared void or not applicable, such nullity or unenforceability will not affect the remainder of the Agreement,
which will remain in full force and effectiveness, as if such provisions had never been incorporated into it.

 

14.6 This Agreement does not create any
employment, corporate, associative, representation, agencying, consortium, joint-venture or similar link between the Parties, bearing
each of its respective obligations under the terms of the legal system in force.

 

14.7 The taxes that are due in direct or
indirect result of this Agreement or its execution, constitute a liability of the taxpayer or tax- responsible person as defined
in the tax legislation in force, unless this Agreement has provided otherwise.

 

14.8 The Parties shall not be liable for
failure to comply with any obligation of this Agreement, as a result of fortuitous events and of force majeure, specifically judicial
decisions and expressly prohibitive laws or regulations. In such cases, non-compliance with the obligations assumed herein will
not be considered breach of contract and, therefore, does not constitute grounds for termination of this Agreement, to the extent
that the impending event is temporary, according to the provisions of article 393 of the Civil Code.

 

14.9 The Parties sign this Agreement without
exclusivity, so that CLARO has the freedom to make available its capacity to any third parties directly, as well as the CONTRACTING
PARTY has the freedom to enter into similar contracts with other mobile phone service providers.

 

14.10 The Parties, as well as their representatives
who sign this Agreement, declare that they are duly authorized to sign and execute the Agreement, in the form of their respective
social instruments.

 

14.11 The CONTRACTING PARTY declares
and warrants that it has the technical knowledge (know-how), experience and technical competence necessary for the execution of
the contract. The CONTRACTING PARTY further declares and warrants that it is in good financial condition, in addition to
being properly organized and equipped for the execution of this Agreement.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 8 of 11

     

    

 

14.12 The Parties agree to amend this Agreement
to comply with ANATEL's edition of regulations or any legislation regarding the services provided by the CONTRACTING PARTY,
to which CLARO is obliged to comply, and also, if legislation is enacted that prohibits CLARO from executing this Agreement
to CLIENTS.

 

14.13 CLARO and the CONTRACTING
PARTY will adjust, by means of information exchanges, the procedures and operational routines essential to the implementation
of this Agreement.

 

14.14 Any and all changes in the system
or routine of the services covered by this Agreement must be processed by mutual agreement between the Parties, and made official
through the corresponding Addendum, committing the CONTRACTING PARTY to pass on all the changes to the interested third
parties, as well as to the INTERESTED PARTIES.

 

14.15 Each party will bear the burden of
its responsibility to third parties, without any solidarity between them.

 

14.16 The CONTRACTING PARTY must
keep a complete record of the services performed by it and are object of this Agreement. The CONTRACTED PARTY undertakes
to give access to CLARO, to its duly identified representatives, as well as to its external auditors that are designated in writing,
upon 24 (twenty-four) hours prior notice, to any facility or part of a facility in which the CONTRACTED PARTY or any of
its subcontractors (where applicable), are providing Services to CLARO, and to data and records exclusively related to the Services
contracted herein for control and follow-up of CLARO.

 

CLAUSE FIFTEEN - ANTI-CORRUPTION AND ANTI-BRIBERY

 

15.1 The CONTRACTING PARTY declares
that it is aware of the terms of the Brazilian anti-corruption and anti-bribery laws, including, but not limited to, Law 12.846
/ 2013 and that:

 

(i)            it
takes all necessary measures, in accordance with good business practices in an ethical manner and in accordance with applicable
legal requirements, to prevent any fraudulent activity by the CONTRACTING PARTY (including its shareholders, directors,
officers and employees) and / or by any suppliers, agents, contractors, subcontractors and / or their employees with respect to
the receipt of any resources from their suppliers and service providers, being certain that if any situation is identified that
may affect its relationship with CLARO, will immediatly notify CLARO and take all necessary measures;

 

(ii)           it
declares that it has not carried out or promised to carry out, in connection with the operations provided for in the Agreement,
or with any other commercial operations involving the CONTRACTING PARTY, any payment or transfer of values, directly or
indirectly, to any governmental authority or public official; any political party, party authority or candidate for official office;
to any director, counselor, employee or representative of any actual or potential customer of the CONTRACTING PARTY; to
any shareholder, counselor, director and employee of the CONTRACTING PARTY; or to any other person or organization, if such
payment or transfer represents a violation of the laws of the country in which it is made;

 

(iii)          it
declares that it does not offer or agree to give any employee, agent, or representative any gratuity, commission or other value
whatsoever as inducement or reward for practicing, failing to practicing, having performed any act to promote business by fraudulent
or unlawful means and formalize contracts with suppliers and service providers;

 

(iv)          it
undertakes to implement continuous improvements of effective controls in the prevention and detection of non-compliance with the
Anti-Corruption Rules and the requirements established in this instrument; and

 

(v)           it
declares having knowledge of the content of the CLARO Code of Ethics, available at the link http://www.claro.com.br/claropar/governanca-corporativa/codigo-de-etica/,
to guide its activity, as well as its partners and suppliers, in accordance with the best commercial practices, controls and processes,
technical and operational requirements, as well as forecasts of civil and criminal penalties, being subject to periodic internal
and external audits.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 9 of 11

     

    

 

CLAUSE SIXTEEN - JURISDICTION VENUE

 

16.1 The Central Forum of the District
of the Capital of São Paulo is the only competent body to settle any disputes arising from this Agreement, with waiver of
any other, however privileged it may be or may be.

 

IN WITNESS WHEREOF, the Parties execute
this Instrument, in two counterparts of equal content, together with two (2) witnesses.

 

São Paulo, 23/11/2017.

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 10 of 11

     

    

 

	/s/ Fabio Matias de Souza	 
	CONTRACTING PARTY

Name: Fabio Matias de Souza

Title: Chief Commercial Officer	 
	 	 
	/s/ Silvana Razeira de Lima	 
	CONTRACTING PARTY

Name: Silvana Razeira de Lima

Title: Business Manager	 
	 	 
	/s/ André Neckel	 
	CLARO S.A	 
	Name: André Neckel

Title: Executive Manager of Sales	 
	 	 
	/s/ Vânia Lago	 
	CLARO S.A	 
	Name: Vânia Lago

Title: Director of Southern Sales	 
	 	 
	Witnesses:	 
	 	 
	/s/ Marcos Bravo	 
	Name: Marcos Bravo	 

 

Short Number Temporary Availability Agreement
signed between Claro S/A and Zenvia Mobile Serviços Digitais S/A

 

    Page 11 of 11Exhibit 10.03

 

CERTAIN INFORMATION IN THIS EXHIBIT,
MARKED BY [****], HAS BEEN EXCLUDED. SUCH EXCLUDED INFORMATION IS NOT MATERIAL AND IS THE TYPE THAT THE REGISTRANT TREATS AS PRIVATE
OR CONFIDENTIAL.

 

CERTAIN PERSONAL INFORMATION IN THIS
EXHIBIT, MARKED BY [XXXXX] HAS BEEN EXCLUDED.

 

	 	AGREEMENT FOR PROVISION OF SERVICES FOR SENDING SMS MESSAGES ENTERED INTO BY OI MÓVEL AND THE CONTRACTING PARTY

 

ZENVIA
MOBILE SERVIÇOS DIGITAIS SA, headquartered in Porto Alegre / RS, at Avenida Dr. Nilo Peçanha, no
2.900, 14o andar, bairro Chácara das Pedras, CEP 91.330-001, registered under the CNPJ No. 14.096.190 / 0001-05,
hereby represented in the form of its articles of incorporation, hereinafter referred to simply as CONTRACTING PARTY; and

 

OI MÓVEL
SA undergoing judicial recovery, headquartered in Setor Comercial Norte, quadra 03, Bloco A, Ed. Estação
Telefônica – Térreo – Parte 2, Brasília, registered under the CNPJ No. 05.423.963 / 0001-11,
hereby represented in the form of its Bylaws, by its legal representatives, hereinafter referred to simply as PROVIDER or CONTRACTOR.

 

When referred to together, hereinafter
referred to as “Parties” and, separately, “Party”;

 

CONSIDERING THAT:

 

		(i)	The PROVIDER holds the Authorization granted by the Granting Authority, for the Provision
of the Personal Mobile Service (“PMS”) digital technology, Band D, in the Authorization Areas in Regions I, II
and III, and is the owner of equipment and systems (hereinafter called “SYSTEM”) which makes it possible, as regulated
by ANATEL (National Telecommunications Agency), to send and receive short text messages in accordance with the Short Message
Service standard ("SMS Messages");

 

		(ii)	The CONTRACTING PARTY is interested in sending SMS messages to the PROVIDER' s subscribers
with information and content produced and / or licensed by the CONTRACTING PARTY;

 

Decide to enter into this Agreement for
the Provision of Services for Sending SMS Messages ("Agreement"), subject to the following clauses and conditions:

 

FIRST CLAUSE – DEFINITIONS

 

1.1. Without prejudice to the other definitions
stipulated by the parties to this Agreement, the following words and expressions will have the following meanings, when used in
this Agreement:

 

    Page 1 of 13

     

    

 

1.1.1 “User(s)”
or “Subscribers”: individual(s) who make use of the Personal Mobile Service provided by the PROVIDER;

 

1.1.2 “SMS messages”:
short text messages according to the Short Message Service standard;

 

1.1.3 “SYSTEM”:
the equipment and systems owned by the PROVIDER, which makes it possible to send and receive short text messages.

 

SECOND CLAUSE - DOCUMENTS OF THE AGREEMENT

 

2.1 The following Annexes, duly initialed
by the Parties, are part of this Agreement, as if they were transcribed, whose full content they declare to know:

 

2.1.1 ANNEX A - Term
of use for the [*****].

 

2.1.2 ANNEX B - Fees
for the use of the [*****]service.

 

2.1.3 ANNEX C
- Term of use of the [*****]

 

2.1.4 ANNEX D
- Term of Use of the [*****]

 

2.1.5 ANNEX E
- List of [*****]

 

2.2 In compliance with the provisions of
Clause 2.3, all the ANNEXES to the Agreement are intended to be correlative and complementary. The Agreement, its clauses and the
ANNEXES to the Agreement shall be interpreted as a whole.

 

2.3 In the event of any conflict or ambiguity
of meaning between the terms of this Agreement and the ANNEXES to the Agreement, the terms and meaning established in the Agreement
shall always prevail.

 

Clause Three - THE OBJECT

 

3.1. Under this Agreement, the PROVIDER
shall provide the CONTRACTING PARTY, without exclusivity, with the service of sending SMS Messages to its Users, previously
agreed between the Parties, containing only information and content produced or licensed by the CONTRACTING PARTY, under
the conditions provided for in the terms of use described in ANNEX A.

 

3.2. The Parties agree that the PROVIDER's
User whose personal mobile device is turned off at the time of sending, outside the coverage area or outside the PROVIDER's authorization
area will not be able to access SMS Messages. These messages will be available to the User in stand by only for a period
of up to [*****] after being sent by the PROVIDER, in which case, if not received by the PROVIDER's User within this
period, they will not be forwarded again.

 

3.3. The PROVIDER’s schedule
for sending SMS messages will have full priority over the communications that the CONTRACTING PARTY intends to send, without
any right to contest or claim, including financial and commercial aspects.

 

    Page 2 of 13

     

    

 

CLAUSE FOUR - OBLIGATIONS OF THE CONTRACTING
PARTY

 

4.1. The CONTRACTING PARTY's obligations,
among others provided for in this Agreement, are:

 

4.1.1. Prepare the content of
SMS messages to be sent by the PROVIDER to its Users, only with information and / or content produced or licensed by the
CONTRACTING PARTY, under the conditions set forth in ANNEX A.

 

4.1.2. Transmit to the PROVIDER,
through a secure communication channel, the electronic parameters with the content of the SMS messages,containing the mobile code
number and the national telephone code of the User (s) that will receive it.

 

4.1.3. Format the parameters
mentioned above based on criteria defined by the PROVIDER.

 

4.1.4. Take full responsibility
for the content of the SMS messages sent to the PROVIDER's Users, provided they have been perfectly and fully transmitted
by the PROVIDER.

 

4.1.5. The CONTRACTING PARTY
is now aware and agrees that data not formatted or formatted in disagreement with the criteria defined by the PROVIDER
will make it impossible to send SMS messages to the PROVIDER's Users.

 

4.1.6. Provide Users with information
on the SMS Message sending service now contracted, mainly with regard to the amount, frequency and nature of the SMS Messages to
be transmitted, obtaining their respective consents for receiving the SMS Messages, as provided in the ANNEX A.

 

4.1.6.1 The body of the SMS message
must contain the explicit identification of the client company of the CONTRACTING PARTY responsible for sending the SMS.

 

4.1.7. Pay the PROVIDER
the amounts agreed in this Agreement.

 

4.1.8. Do not create or forward
any INFORMATION that (I) violates public order and good customs or represents a violation of any legal or regulatory provisions;
(II) promote, in any form, racism against minority groups, or any form of political or religious fanaticism, discriminating
against groups of people or ethnicities; (III) violates the rights of third parties, including, but not limited to, intellectual
property rights, and / or the creation and sending of unfounded messages ("hoax"); (IV) has advertising or commercial
content, albeit for information purposes only, related to services provided by companies that compete with the PROVIDER.

 

4.1.9. The CONTRACTING PARTY
is fully responsible for damages and / or losses caused due to the improper use of the SMS message sending service.

 

4.1.10.
The CONTRACTING PARTY will always be solely responsible for the accuracy, validity and correctness of the Information and
Content developed by it or third parties and supplied to the PROVIDER, including, but not limited to, copyright and industrial
property. The Parties agree that any doubts or complaints arising from this information and / or content will be the sole and exclusive
responsibility of the CONTRACTING PARTY, which shall also reimburse the PROVIDER of any amount that the latter may
be compelled to pay, judicially or extra judicially, subject to the provisions of Clause Six of this Agreement.

 

    Page 3 of 13

     

    

 

4.1.11. Communicate the PROVIDER,
in writing, for prior approval and within 30 (thirty) days in advance, any preventive or scheduled change in the mode of transmission
and / or update schedule of the information to be sent to the Subscribers.

 

4.1.12. Carry out, together
with the PROVIDER, all the necessary tests for the perfect sending of SMS messages.

 

CLAUSE FIVE - PROVIDER'S OBLIGATIONS

 

5.1. The obligations of the PROVIDER,
among others provided for in this Agreement, are:

 

5.1.1. Forward to the Users
indicated by the CONTRACTING PARTY the SMS Messages previously agreed between the Parties;

 

5.1.2. Send the Users indicated
by the CONTRACTING PARTY the SMS Messages within the timeframe and under the conditions determined in this Agreement.

 

5.1.3 Carry out, together with
the CONTRACTING PARTY, all the necessary tests for the perfect sending of SMS messages.

 

5.1.4. Observe the quality standards
usually required for services of the same nature as those now hired;

 

5.1.5. Provide the CONTRACTING
PARTY with all the information it deems necessary for the perfect development of the Agreement now signed.

 

5.1.6. Present to the CONTRACTING
PARTY, upon signing this Agreement, the necessary criteria for formatting the parameters mentioned in item 4.1.3 above.

 

5.1.7 Communicate to the CONTRACTING
PARTY, in advance of 30 (thirty) days, any changes regarding the formatting of the parameters provided for in this Agreement.

 

CLAUSE SIX - RESPONSIBILITIES OF THE
PARTIES

 

6.1. The PROVIDER, in any case,
will not be responsible before the Users and / or third parties, for the information contained in the SMS Messages sent pursuant
to this Agreement.

 

6.1.1 If the PROVIDER
is notified, summoned, served or sentenced, at the administrative and / or judicial level, due to the information contained in
the SMS Messages sent, or the lack of authorization to forward the messages to the Subscribers or due to the CONTRACTING PARTY
non-compliance with the provisions of this Agreement, the CONTRACTING PARTY will be obliged to accept its complaint to the
dispute and to request its admission as a party to the deed whatever the jurisdiction in which it is being sued, and shall reimburse
the PROVIDER, regardless of the outcome of the judicial or administrative proceedings, the amount of hours spent by their
lawyers and agents, in addition to the judicial and administrative expenses and costs incurred. The reimbursement agreed here shall
be based on the remuneration of the PROVIDER's lawyers and agents.

 

6.2. The PROVIDER will not be responsible
for delivering SMS Messages to its Users, if: (i) the respective lines are not activated; (ii) the personal mobile devices
are not connected and within the PROVIDER's service area within the 24 (twenty four) hour period in which automatic retries
for sending SMS messages will be carried out;

 

    Page 4 of 13

     

    

 

6.3. The Parties shall agree on the maximum
amount of SMS messages to be sent in a certain period of time and within a certain time.

 

6.4. In the event of messages being transmitted
by the CONTRACTING PARTY above the agreed number, the PROVIDER will send a written notification to the CONTRACTING
PARTY demanding the immediate adequacy of the amount of messages transmitted, and not being responsible for sending such SMS
messages.

 

CLAUSE SEVEN - BRANDS AND ADVERTISING

 

7.1. The use, under any pretext, of advertising
involving brands and respective logos owned by the Parties will depend on the prior and express agreement of the respective owner,
including with regard to the production of advertising material.

 

7.1.1.
The advertising materials referred to above must be submitted in writing for prior approval by the other Party.

 

7.1.2.
The CONTRACTING PARTY is hereby authorized to use the PROVIDER's logo available in this Agreement, exclusively, at
the electronic address http://www.zenvia.com, within the specific place intended for the insertion of the logos of the companies
with which it has partnerships. Any change in the referred email address, including the insertion of new texts or links, must be
communicated to the PROVIDER for approval.

 

7.1.2.1. The CONTRACTING PARTY
is forbidden to insert any text about the PROVIDER in said electronic address, which does not have the exclusive purpose
of identifying it as its partner, as well as making any changes to the PROVIDER logo;

 

7.1.2.2. The use of the logo
of the PROVIDER, by the CONTRACTING PARTY, in disagreement with the purpose and conditions provided for in Clauses
7.1.1. and 7.1.2. above, the CONTRACTING PARTY, regardless of any notification, will be subject to the payment to the PROVIDER
of a non-compensatory fine in the amount of [*****] per day, until the infraction is corrected, without prejudice to the indemnity
due for the damages and losses caused to the PROVIDER.

 

7.1.2.3. The authorization to
use the logo referred to in this Clause may be terminated at any time, unilaterally and at the discretion of the PROVIDER,
even for its mere convenience;

 

7.1.2.4. The authorization now
granted is in connection with this Agreement, so that, without prejudice to the provisions of item 7.1.2.2 above, it will be automatically
terminated, in any event of termination of this Agreement.

 

7.1.2.5. In any case of termination
of the authorization now granted, the CONTRACTING PARTY must remove on the same date the logo of the PROVIDER from
its electronic address, under penalty of paying a non-compensatory fine in the amount of [*****] per day of delay in the fulfillment
of this obligation, without prejudice to the adoption of the appropriate legal measures by the PROVIDER, in order to ensure
the interruption of the use of its logo by the CONTRACTING PARTY and to be compensated for any damages caused.

 

7.1.2.6 This authorization does
not empower the CONTRACTING PARTY to assume or create any obligation, express or implied, on behalf of the PROVIDER,
nor to represent it as an agent, employee, representative or in any other function; as well as, under no circumstances, creates
a partnership or commercial representation relationship between the Parties, each being entirely responsible for its acts and obligations.

 

    Page 5 of 13

     

    

 

7.2. The CONTRACTING PARTY
recognizes that the PROVIDER is the sole and exclusive owner of the logo and the intangible benefits associated with it
and agrees that it will not, either during or after the term of this contract, compete or dispute the title or rights of the PROVIDER.

 

7.3 Each Party shall be solely and exclusively
responsible, at no cost or liability to the other Party, for obtaining the licenses relating to the intellectual and / or industrial
property of third parties used for the performance of its respective obligations and rights in this Agreement.

 

CLAUSE EIGHT - PRICE AND PAYMENT METHOD

 

8.1. For the provision of the service now
contracted, the CONTRACTING PARTY shall pay to the PROVIDER, for each SMS Message delivered to its Subscribers, the
amounts described in Annex B of this Agreement.

 

8.2 All prices of the Service described
in Annex B of the Agreement will be adjusted every 12 (twelve) months or less, provided that there is no legal impediment, counting
from the date of signing this Agreement, limited to the variation of the General Price Index - Internal Availability (IGPDI) of
Fundação Getúlio Vargas or another reference index that will replace it.

 

8.3 Payment of the Service price must be
made to the PROVIDER by the due date indicated in the respective Debit receipt / Invoices (DR / I), which will be issued
and sent to the CONTRACTING PARTY up to 10 (ten) days before this date, together with a report containing the number of
SMS messages sent to Users.

 

8.4 Any objections to the figures presented
in the DR /I must be communicated and justified by the CONTRACTING PARTY, in writing, or through an electronic system made
available to the CONTRACTING PARTY by the PROVIDER, within 2 (two) business days before the respective due date.

 

8.4.1 In the event of any dispute,
the CONTRACTING PARTY will pay the undisputed amount of the DR / I presented by the PROVIDER, deducting the amount
related to the dispute.

 

8.4.1.1. The PROVIDER
will have a maximum period of 60 (sixty) days, counted from the presentation of the objection, to carry out the necessary investigations
and communicate to the CONTRACTING PARTY the result with the due justifications. If the PROVIDER does not respond
within this period, the objection presented by the CONTRACTING PARTY will be considered valid.

 

8.4.1.2.
In case the objection is considered unfounded by the PROVIDER, the CONTRACTING PARTY will pay in the following DR
/I the amount equivalent to the disputed amount, plus a fine of [*****], [*****] default interest per month and monetary correction
by the IGP-DI of the Getúlio Vargas Foundation, or by another index that may replace it.

 

8.4.1.3. For all disputes considered
valid, the value of which has not been previously deducted by the CONTRACTING PARTY in the payment of the DR / I, the latter
will be given, when the next DR / I is issued, a credit equivalent to the amount disputed, plus a fine of [*****], [*****] default
interest per month and monetary correction by the IGP-DI of the Getúlio Vargas Foundation, or by another index that may
replace it.

 

    Page 6 of 13

     

    

 

8.5 If the CONTRACTING PARTY, every
6 (six) months, presents more than 2 (two) disputes considered unfounded, the PROVIDER may charge the CONTRACTING PARTY
the percentage corresponding to [*****] on the amount of the dispute presented, as reimbursement for cost determination.

 

8.6 Failure to pay the DR / I, on the date
of their respective maturities, will subject the CONTRACTING PARTY, regardless of notice, to the following penalties:

 

8.6.1 Application of a [*****]
late payment penalty on the amount of the DR / I in arrears, due only once, the day after the due date, without prejudice to the
full amount of the DR / I.

 

8.6.2 Payment of default interest
on the overdue amount, of [*****] per month, pro rata die, due from the day after the due date until the date of the effective
settlement of the debt.

 

8.6.3 Monetary update of the
overdue amount calculated by the variation of the General Price Index - Internal Availability (IGPDI), or any other official index
that will replace it, due from the day after the maturity until the date of the effective settlement of the debt.

 

8.6.4 Suspension of the provision
of the service object of the default after 30 (thirty) days of maturity, without prejudice to the contractual charges. The service
will be reestablished upon the payment of the full amount of the debt, plus the respective penalties established in the previous
items.

 

8.6.4.1 The CONTRACTING PARTY
shall notify the PROVIDER of the suspension of the service referred to in item 8.6.4 above at least 15 (fifteen) days in
advance of the date of the effective suspension.

 

8.7. The CONTRACTING PARTY will
calculate and store monthly, concurrently with the PROVIDER, the amount of SMS messages transmitted to the Users through
the SYSTEM, for checking the amounts informed by the PROVIDER in the report provided for in item 8.3 above.

 

8.8. The prices set forth in Annex B
are gross, and all applicable taxes are already included in them.

 

8.8.1. In the event of a change
in the legislation in force, including the creation of new levies, or changes in the rules of incidence (be it the change
in the calculation basis or rates), which imply changes in the tax charges of the services now contracted, respective prices will
be automatically increased to reflect the said change in legislation. The payments made by the CONTRACTING PARTY to the
PROVIDER will be made without any retention, except those required by law, under the responsibility of the CONTRACTING
PARTY.

 

CLAUSE NINE - VALIDITY

 

9.1 This Agreement will enter into force
on the date of its signature and will remain in effect until 12/31/2020, being automatically renewed, for consecutive 12-months
periods, unless otherwise notified by any of the Parties, in writing, up to 30 (thirty) days before the end of the respective contractual
term.

 

    Page 7 of 13

     

    

 

9.2 This Agreement may be terminated at
any time by the parties, if:

 

9.2.1 Termination by
the CONTRACTING PARTY, the CONTRACTING PARTY must notify the PROVIDER, in writing, at least 60 (sixty) days in advance,
including the application of the provisions of item 10.3 below.

 

9.2.2 Termination by
the PROVIDER, the latter must notify the CONTRACTING PARTY with at least 60 (sixty) days in advance.

 

CLAUSE TEN - TERMINATION

 

10.1 This Agreement may be terminated in
its entirety by written notification to the other Party in the following cases:

 

10.1.1 By mutual dissolution,
resulting from an agreement between the Parties, or by the imposition of legal or regulatory provisions.

 

10.1.2 Declaration of bankruptcy
or liquidation by either Party.

 

10.1.3 CONTRACTING PARTY's
default for a period of more than 60 (sixty) days, counting from the due date of the DR / I regarding the outstanding amount, except
for amounts that are in invoice dispute.

 

10.1.4 Determination of suspension
or interruption, by the competent authorities, of the provision of the service now contracted;

 

10.1.5 Fortuitous event or force
majeure, which have been properly proven, which prevents the performance of the Agreement. When only partial execution of the contract
is possible, the PROVIDER may decide between partial compliance and termination of the Agreement.

 

10.1.6 Loss or extinction by
the PROVIDER of the Authorization granted by the Granting Authority for the provision of the PMS, pursuant to the current
regulations.

 

10.1.7 the CONTRACTING PARTY
performs acts in the use of the service object of this Agreement that, at the sole discretion of the PROVIDER, imply damage
to the PROVIDER's reputation.

 

10.1.8 In the event the CONTRACTING
PARTY fails to comply with the conditions set out in Annex A of this Agreement for 3 (three) consecutive days, counted from
the date of the first non-compliance event.

 

10.2. This Agreement may also be terminated
by either Party for contractual default of the obligations herein contracted, attributable to the other Party, which is not remedied
within 60 (sixty) days from the receipt of the notification of the respective contractual default, except as provided in item 10.1.8
above.

 

10.3 The termination of the Agreement by
the CONTRACTING PARTY or if it gives rise, by default, to the termination of the Agreement before the end of the contracted
term, it will subject to the payment of a compensatory fine, as follows:

 

[*****]

 

10.4. The termination of this Agreement
will not exempt the CONTRACTING PARTY from the payment of the amounts due to the PROVIDER for the services actually
provided until the date of termination.

 

    Page 8 of 13

     

    

 

10.5. In case the agreement is terminated
for any reason, the PROVIDER will submit to the CONTRACTING PARTY, a complete report of the services performed from
the date of the last cut prior to the termination date, up to the date of the effective termination.

 

CLAUSE ELEVEN- SUB-CONTRACTING, ASSIGNMENT
OR TRANSFER OF CONTRACT

 

11.1. Neither Party may assign and, in
any way, transfer, in whole or in part, this Agreement, or any rights arising therefrom, without the written consent of the other
Party, except in cases of transfer resulting from corporate restructuring and other forms of merger, spinoff or incorporation of
the Parties.

 

11.2. The eventual assignment or partial
or total transfer of this Agreement or any rights and obligations arising therefrom, shall not exempt the assigning Party from
any of its responsibilities or obligations arising from this Agreement.

 

CLAUSE TWELVE- CONFIDENTIALITY

 

12.1. Because of the access they had and
will have to the other Party's Confidential Information, the Parties mutually undertake to:

 

		a)	Not allow access to Confidential Information of the other Party to third parties other than their
managers, employees, representatives, agents or consultants, and to such other parties only to the extent necessary to enable the
object, purpose of this Agreement;

 

		b)	Do not use any of the Confidential Information, except for the purposes set out in this Agreement
and / or other agreements entered into between the Parties; maintain the highest possible confidentiality in relation to the Confidential
Information received, also strictly ensuring, that there is no circulation of copies, emails, faxes or other forms of private or
public communication of the Confidential Information, in addition to what is strictly necessary for compliance with this Agreement.

 

12.2. The Parties acknowledge that the
following events, provided for in the clause 12.1, do not constitute an infringement of this Agreement if:

 

		a)	Information becomes available to the general public by means not resulting from its disclosure
by the Parties or their respective shareholders/members, controlled companies, controlling companies of their respective shareholders/members,
representatives, employees or consultants;

 

		b)	Disclosure is required by a governmental authority, under penalty of non-performance or any other
penalty. In such cases, the material to be disclosed shall be subject to all applicable governmental or judicial protection, and
the Party which is obliged to disclose such information shall notify the other Party prior to its disclosure;

 

    Page 9 of 13

     

    

 

		c)	Disclosure is previously approved in writing by the other Party.

 

12.3 The Parties shall instruct all those
to whom they provide access to the Confidential Information of the other Party on the obligation of confidentiality and non-disclosure
assumed herein.

 

12.4. The
Parties will continue to be obliged to maintain the strictest confidentiality in relation to Confidential or privileged Information,
obtained by virtue of the execution of this Agreement, for a period of 3 (three) years as from its termination and any eventual
extensions.

 

12.5. The violation of the duties established
in this item or the non-compliance with the confidentiality duties established in this Agreement, will subject the offending Party
to reimburse the Party harmed for all losses incurred by such violation. This obligation of indemnity shall be limited exclusively
to the direct damages duly proven that such harmed Party may suffer due to non-compliance with the confidentiality duties agreed
herein.

 

CLAUSE
THIRTEEN - COMMUNICATION BETWEEN THE PARTIES

 

13.1. All notifications, reports and other
communications related to this Agreement must be made in writing and sent in person, or sent through postal services, in attention
to those responsible for the Agreement, with proof of receipt, being considered received on the date of delivery to the recipient.

 

13.2. In order to expedite the above communication,
the Parties will accept documents sent by email, from the date of receipt of the email, to calculate the timeframe established
in this Agreement. However, each of the Parties must subsequently send the original signed documents within 5 (five) working days
of their initial submission.

 

13.3 The Parties hereby indicate the persons
responsible for the Agreement and their respective addresses for notifications and delivery of correspondence, which shall be the
liaison between the Parties:

 

For the CONTRACTING PARTY: [*****]

 

Address: [Avenida Paulista 2.300 18°
andar, CEP: 01310-300 - São Paulo / SP]

 

For the OPERATOR: [*****]

 

Address: [Rua Arquiteto Olavo Redig de
Campos, no 105 - Cond. EZ Towers - Tower A - 18° andar. - Vila São Francisco (South Zone) - CEP: 04.711-904]

 

13.3.1. Contract Managers may,
at their discretion, delegate some of their responsibilities to other agents. This delegation must be notified, in writing, at
least 3 (three) working days in advance, to the person responsible for the Agreement of the other Party.

 

13.3.2. Each Party, through its
legal representatives, may, upon written notice to the other Party, designate new addresses and new persons responsible for the
Agreement to replace those designated in item 13.3 above.

 

    Page 10 of 13

     

    

 

CLAUSE FOURTEEN - GENERAL CONDITIONS

 

14.1. Any and all changes to this Agreement
must be made in writing, by means of the respective Addendum duly signed between the Parties, which will become an integral part
of this Agreement.

 

14.2. Neither Party will be liable for
indirect losses and damages, lost profits or commercial failures of the other Party, nor will it indemnify losses claimed by its
customers, subscribers or users, as a result of failures in its operation, provided that it did not occur with the intention of
harm the other Party.

 

14.3. The invalidity or ineffectiveness
of any of the provisions of this Agreement will not imply the invalidity or ineffectiveness of the others. Whenever possible, the
provisions considered invalid or ineffective should be rewritten, by means of an Addendum, in order to reflect the real and original
intention of the Parties, in accordance with the applicable legislation.

 

14.4. The terms and conditions of this
Agreement oblige the contracting parties and their respective successors in any capacity.

 

14.5. This Agreement is not exclusive.

 

14.6. The failure or tolerance of the Parties
in claiming faithful compliance with the terms and conditions of this Agreement and its amendments or in the exercise of the prerogatives
arising therefrom, shall not constitute novation or waiver, nor shall it affect the right of the Party to exercise them at any
time.

 

14.7. This Agreement does not create any
corporate, associative, representation, agency, consortium or similar link between the Parties, each bearing its respective obligations
under the terms of the legal system in force.

 

14.8. None of the terms of this Agreement
shall be construed as a means of forming a company, a "joint venture", a partnership or commercial representation relationship
between the Parties, nor an employment relationship between the employees, agents, contractors and / or subcontractors of the CONTRACTING
PARTY and the PROVIDER, each being solely, fully and exclusively responsible for its acts and obligations.

 

14.9 The
Parties will not be liable for noncompliance with any obligations assumed in this Agreement in the event of Force Majeure or by
Act of God that falls under article 393 of the Brazilian Civil Code. The allegation of unforeseeable circumstances or force majeure
will only be admitted if informed and duly justified and proven to the other Party within a maximum of 72 (seventy-two) hours after
the occurrence of the act or fact.

 

14.10 The signing parties below declare
under the penalties of civil and criminal law that they have all the necessary authorizations to represent the contracting Parties
and sign this Agreement on their behalf.

 

14.11 The provisions and obligations set
out in this Agreement include specific execution under the Civil Procedure Code.

 

14.12 When processing personal data, the
Parties are obliged to fully comply with the legislation in force on data protection, above all, but not exclusively, Law 13.709
/ 2018 and the European General Data Protection Regulation (EU GDPR), this when applicable, each responding, to the extent of their
guilt, for possible penalties and convictions.

 

    Page 11 of 13

     

    

 

CLAUSE FIFTEEN- ANTI-CORRUPTION DECLARATIONS
AND GUARANTEES

 

15.1 Each Party hereby declares that it
is aware of, knows and understands the terms of Brazilian anti-corruption laws or any other applicable provisions on the subject
matter of this Agreement, in particular the Foreign Corrupt Practices Act, - Act, 15 USC §§ 78dd-1 et seq. - ("FCPA")
of the United States of America ("Anti-Corruption Laws"), and undertakes to refrain from any activity that violates the
provisions of these Anti-Corruption Laws.

 

15.2 Each Party, for itself and its directors,
officers, employees and agents, as well as the partners who act on its behalf, undertakes to conduct its business practices, during
the performance of this Agreement, in an ethical manner and in accordance with the applicable legal precepts. In the performance
of this Agreement, neither Party, nor any of its directors, employees, agents or partners acting on its behalf, shall give, offer,
pay, promise to pay, or authorize payment of, directly or indirectly, any money or any object of value, to any governmental authority,
consultants, representatives, partners, or any third party, for the purpose of influencing an act or decision of the agent or government,
or to assure any undue advantage, or direct business to, any person, thus violating the Anti-Corruption Laws ("Prohibited
Payment"). A Prohibited payment does not cover the payment of reasonable and bona fide expenses, such as, for example, travel
and accommodation expenses, which are directly related to the promotion, explanation, demonstration of products or services, or
execution of a contract with a government or its agencies, provided payment is permitted by applicable law.

 

15.3 Each Party that, at present, does
not have a Code of Ethics and Conduct of its own, hereby declares for itself and for its directors, officers, employees, agents,
owners and any partners acting on its behalf or engaged in the day-to-day of its operations, that it is fully aware of and agrees
with the terms of the Oi Code of Ethics, which becomes an integral part of this Agreement and will not be involved in any
act or omission in the fulfillment of the responsibilities established in the Oi Code of Ethics.

 

15.4 In
the case of third parties hired by OI or any of its affiliates, the Third Party Code of Conduct, available at http://ri.oi.com.br/conteudo_en.asp?idioma=0&conta=28&tipo=43314 ,
shall become an integral part of this Agreement.

 

15.5 For the purposes of this Clause, each
Party hereby declares that:

 

(a) it does not violate, has not violated,
and will not violate any of the Anti-Corruption Laws;

 

(b) has already implemented or is
under the obligation to implement during the term of this Agreement, a program of compliance and training reasonably effective
in preventing and detecting violations of the Anti-Corruption Laws and the requirements established in this Clause;

 

(c) is aware that any activity that
violates the Anti-Corruption Laws is prohibited and understands the possible consequences of such violation.

 

15.6 Any proven noncompliance with the
Anti-Corruption Laws by the infringing Party, in any of its aspects, may give rise to immediate termination of this Agreement,
regardless of notification, subject to the penalties provided in this Agreement.

 

    Page 12 of 13

     

    

 

CLAUSE SIXTEEN- JURISDICTION

 

16.1 The Parties elect, by mutual agreement,
the District Court of the City of Rio de Janeiro, as competent to settle any doubts arising from this Agreement, with express waiver
of any other, present or future, however privileged it may be.

 

IN WITNESS WHEREOF the Parties sign this
instrument in two (2) counterparts of equal content and form, for a single legal effect, in the presence of the two (2) undersigned
witnesses.

 

São Paulo, November 14, 2019.

 

By Oi Móvel SA undergoing judicial
recovery

 

	/s/ Fernando de Sá e Silva	 	/s/ Ideval Munhoz
	Name: Fernando de Sá e Silva	 	Name: Ideval Munhoz
	Position: Pre-sale	 	Position: Corporate Executive Director

 

By the CONTRACTING PARTY

 

	/s/ Fábio Matias de Souza	 	/s/ Renato Friedrich
	Name: Fábio Matias de Souza	 	Name: Renato Friedrich
	Position: VP of Sales	 	Position: CFO

 

WITNESSES:

 

	1. 	 /s/ Michele Acco Barp	 

Name: Michele Acco Barp

 

    Page 13 of 13

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00326-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00326-of-00352.parquet"}]]