Document:

Voting Agreement

 Exhibit 10.1 
 Execution Version 
 VOTING
AGREEMENT 
 This VOTING AGREEMENT (this “Agreement”) is made and entered into as of October 5, 2009
by and among Sykes Enterprises, Incorporated, a Florida corporation (“Parent”), SH Merger Subsidiary I, Inc., a Pennsylvania corporation and a direct, wholly owned subsidiary of Parent (“Merger Sub”), ICT Group,
Inc., a Pennsylvania corporation (the “Company”), and the undersigned Shareholders (each a “Shareholder” and collectively, the “Shareholders”) of the Company. In the case of any Company Shares (as
defined below) subject to this Agreement that are held in a trust, “Shareholder” shall refer to the trustee(s) of such trust signatory hereto acting in such Shareholder’s capacity as trustee (each, a “Trustee”, and
such trust, a “Trust”). Capitalized terms used but not otherwise defined in this Agreement shall have the meanings ascribed to them in the Merger Agreement (as defined below). 
 WHEREAS, the Company, the Shareholders and certain other shareholders of the Company are party to that certain Amended and Restated
Shareholders’ Agreement dated as of October 16, 2000 (as modified by that certain Memorandum of Understanding dated as of May 1, 2002 and that certain Acknowledgment of Memorandum of Understanding dated as of November 21, 2008,
the “Shareholders’ Agreement”); 
 WHEREAS, the Company, John J. Brennan and Donald P. Brennan are party
to that certain Amended and Restated Voting Trust Agreement dated as of April 1, 2004 (the “Voting Trust Agreement”); 
 WHEREAS, Parent, Merger Sub and the Company are entering into an Agreement and Plan of Merger dated as of the date hereof (the “Merger Agreement”), pursuant to which Merger Sub will merge
with and into the Company (the “Merger”); 
 WHEREAS, each Shareholder is the beneficial owner of such number
of shares of Company Common Stock (collectively, the “Company Shares”) as set forth on Exhibit A hereto; and 
 WHEREAS, as a material inducement and a condition to Parent and Merger Sub entering into the Merger Agreement, Parent has requested that the Shareholders agree, and the Shareholders have agreed (in the Shareholders’ capacity as such),
for the benefit of Parent and Merger Sub, to enter into this Agreement to facilitate the consummation of the Merger; 

 NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and agreements
contained herein, and intending to be legally bound hereby, the parties hereto hereby agree as follows: 
 ARTICLE I

 VOTING AGREEMENT 
 SECTION 1.01. Voting Agreement. 
 (a) Each Shareholder hereby irrevocably
and unconditionally agrees that, during the Voting Period (as defined below), such Shareholder shall (i) appear (in person or by proxy) at any meeting (whether annual or special and whether or not an adjourned or postponed meeting) of
shareholders of the Company, properly called, or otherwise cause such Shareholder’s Company Shares to be counted as present thereat for purposes of establishing a quorum, and (ii) vote or provide a written consent with respect to such
Shareholder’s Company Shares (or will cause such Company Shares to be voted, or cause a written consent to be provided with respect to all such Company Shares) (A) in favor of adoption of the Merger Agreement and approval of the Merger and
the other transactions contemplated thereby, (B) against any action, proposal, transaction or agreement that would impede, frustrate, prevent or materially delay the Merger (a “Frustrating Transaction”), and (C) against
any Acquisition Proposal. In all other matters, each Shareholder’s Company Shares shall be voted by and in the manner determined by such Shareholder. 
 (b) As used herein, “Voting Period” shall mean the period commencing on the date of this Agreement and continuing until the earlier to occur of: (i) the Effective Time, (ii) the
termination of the Merger Agreement in accordance with its terms and (iii) unless expressly approved by each Shareholder party hereto, the execution of any amendment or modification to the Merger Agreement, other than with respect to
ministerial or immaterial matters and other than an amendment or modification that increases the Merger Consideration. 
 (c)
Unless entered into in connection with the Company’s entry into an Alternative Acquisition Agreement in compliance with the terms of the Merger Agreement, each Shareholder hereby agrees that such Shareholder shall not enter into any agreement
or understanding with any person the effect of which would be inconsistent with or violative of any provision contained in Section 1.01(a) above. 
 ARTICLE II 
 REPRESENTATIONS AND WARRANTIES OF THE SHAREHOLDERS

 Each Shareholder hereby severally and not jointly represents and warrants to Parent and Merger Sub as to himself, herself
or itself as follows: 
 SECTION 2.01. Organization, Qualification. 
 (a) The Shareholder, if an individual acting in such Shareholder’s individual capacity, has all legal capacity to enter into this
Agreement and to carry out his obligations hereunder. 
  

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 (b) The Shareholder, if a Trustee, has been duly appointed and is validly acting as a
trustee of the applicable Trust(s) and, as Trustee, has the requisite power and authority to perform obligations of such Shareholder under this Agreement. Each Trust has been duly created and is validly existing and being administered under the laws
of the jurisdiction governing the trust agreement under which such Trust was created. 
 (c) The Shareholder, if it is a
Trustee, is not in violation of any of the provisions of any applicable trust agreement or organizational documents. 
 SECTION
2.02. Authority Relative to this Agreement. The Shareholder has all necessary power and authority (or, if Shareholder is an individual, all legal capacity) to execute and deliver this Agreement and to perform the Shareholder’s
obligations hereunder. This Agreement has been duly and validly executed and delivered by the Shareholder and constitutes legal, valid and binding obligations of the Shareholder, enforceable against the Shareholder in accordance with its terms.

 SECTION 2.03. No Conflict. 
 (a) The execution and delivery of this Agreement by the Shareholder do not, and the performance of this Agreement by the Shareholder shall not, (i) conflict with or violate the terms of any trust
agreements or equivalent organizational documents of the Shareholder (if the Shareholder is a Trustee), (ii) conflict with or violate any Laws applicable to the Shareholder or by which the Company Shares owned by the Shareholder are bound or
affected or (iii) result in any breach of, or constitute a default (or an event that with notice or lapse of time or both would become a default) under, or give to others any rights of termination, amendment, acceleration or cancellation of, or
result in the creation of an Lien on any of the Company Shares owned by the Shareholder pursuant to, any note, bond, mortgage, indenture, contract, agreement, lease, license, permit, franchise or other instrument or obligation to which the
Shareholder is a party or by which the Shareholder or the Company Shares owned by the Shareholder are bound or affected, except for any such conflicts, violations, breaches, defaults or other occurrences that would not, individually or in the
aggregate, prevent or materially delay the Shareholder from performing its obligations under this Agreement. 
 (b) Other than
such filings as may be required pursuant to applicable securities Laws, the execution and delivery of this Agreement by the Shareholder does not, and the performance of this Agreement by the Shareholder shall not, require any consent, approval,
authorization or permit of, or filing with or notification to, any Governmental Entity on the part of the Shareholder. 
 SECTION 2.04. Title to the Shares. Except as set forth on Exhibit A, as of the date hereof, the Shareholder is the record and beneficial owner of the Company Shares set forth opposite such Shareholder’s name on
Exhibit A hereto. Except as set forth on Exhibit A, such Company Shares are now and, at all times during the term hereof will be, all the securities of the Company owned, either of record or beneficially, by the Shareholder.
Except as otherwise provided in the Voting Trust Agreement, the Shareholder has sole voting power and the sole power of disposition with respect to all of the Company Shares owned by the Shareholder, with

  

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no limitations, qualifications or restrictions on such rights (subject to the terms of this Agreement). The Company Shares owned by the Shareholder are now and, at all times during the term
hereof will be, owned free and clear of all Liens, other than any Liens created by this Agreement, the Voting Trust Agreement and the Shareholders’ Agreement. Except as provided in this Agreement and the Voting Trust Agreement, the Shareholder
has not appointed or granted any proxy, which appointment or grant is still effective, with respect to the Company Shares owned by the Shareholder. 
 SECTION 2.05. Reliance by Parent and Merger Sub. Each Shareholder understands and acknowledges that Parent and Merger Sub are entering into the Merger Agreement in reliance upon such
Shareholder’s concurrent execution and delivery of this Agreement, including Parent’s and Merger Sub’s reliance on such Shareholder’s representations and warranties contained herein. 
 ARTICLE III 
 COVENANTS OF THE SHAREHOLDERS 
 SECTION 3.01. No Disposition of or Liens on Company Shares. Subject to
Section 6.06, each Shareholder hereby agrees that during the term of this Agreement, except as contemplated by this Agreement and the Merger Agreement, such Shareholder shall not (a) sell, transfer, tender, assign, pledge, encumber,
contribute to the capital of any entity, hypothecate, give or otherwise dispose of, grant a proxy or power of attorney with respect to, deposit into any voting trust or enter into a voting arrangement or agreement, or create or permit to exist any
Liens of any nature whatsoever with respect to, any of such Shareholder’s Company Shares (or agree or consent to, or offer to do, any of the foregoing), other than Liens, if any, that arise under the Voting Trust Agreement and the
Shareholders’ Agreement, (b) take any action that would have the effect of preventing such Shareholder from performing such Shareholder’s obligations hereunder or impede, frustrate, prevent or materially delay the Merger, or
(c) directly or indirectly, initiate, solicit or encourage any person to take actions that could reasonably be expected to lead to the occurrence of any of the foregoing. 
 SECTION 3.02. No Solicitation of Transactions. Subject to Section 6.06 hereof, each Shareholder agrees that during the Voting
Period, such Shareholder will not, directly or indirectly: (i) solicit, initiate or knowingly encourage (including by way of furnishing nonpublic information), or take any other action knowingly to facilitate, any inquiries or the making of any
proposal or offer that constitutes an Acquisition Proposal; (ii) enter into or maintain or continue discussions or negotiations with any person or entity in furtherance of such inquiries or to obtain an Acquisition Proposal; (iii) agree
to, approve, endorse or recommend any Acquisition Proposal or enter into any letter of intent or other contract, agreement or commitment contemplated by or otherwise relating to any Acquisition Proposal; or (iv) authorize or permit any of the
officers, directors or employees of such Shareholder or of any entity that such Shareholder directly or indirectly controls, or any investment banker, financial advisor, attorney, accountant or other representative retained by such Shareholder or
any entity that the Shareholder directly or

  

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indirectly controls, to take any such action; provided, however, that to the extent the Company is engaged in discussions or negotiations with a person who has made an Acquisition Proposal or
Inquiry as permitted by Section 6.4 of the Merger Agreement, the foregoing shall not prevent or limit the Shareholders from participating in any discussions or negotiations with such Person regarding an agreement in respect of such Acquisition
Proposal that is comparable to this Agreement. Each Shareholder immediately shall cease and cause to be terminated all existing discussions or negotiations with any parties (other than Parent) conducted heretofore with respect to any Acquisition
Proposals. 
 SECTION 3.03. Further Action; Reasonable Best Efforts. Upon the terms and subject to the conditions hereof,
each of the parties shall use its reasonable best efforts to take, or cause to be taken, all appropriate action that may reasonably be necessary for the purpose of carrying out the intent of this Agreement. 
 SECTION 3.04. Public Announcement. Each Shareholder agrees to not make any public announcement in opposition to, or in competition
with, the Merger Agreement or the consummation of the Merger. 
 ARTICLE IV 
 PROXY 
 SECTION 4.01. Irrevocable Proxy. (a) Subject to Section 6.06 hereof, each Shareholder hereby appoints the Parent and each of its designees as such Shareholder’s attorney-in-fact and proxy, with full power of
substitution, for and in such Shareholder’s name, to vote, express, consent, or otherwise to utilize such voting power to act as such Shareholder’s attorney (including, without limitation, the power to execute and deliver written
consents), with respect to the Company Shares beneficially owned by such Shareholder at every meeting of the shareholders of the Company, however called, and in every action by written consent by the shareholders of the Company: (x) in favor of
adoption of the Merger Agreement and approval of the Merger and the other transactions contemplated thereby; (y) against any Frustrating Transaction and (z) against any Acquisition Proposal. The proxy granted by each Shareholder pursuant
to this Section 4.01(a) is irrevocable (to the fullest extent permitted by law) and coupled with an interest as it is granted in consideration of Parent entering into this Agreement and the Merger Agreement and incurring certain related fees
and expenses. The Parent and each of its designees may not exercise the proxy granted by each Shareholder pursuant to this Section 4.01(a), and each Shareholder retains all rights with respect to, any other matter not set forth in this
Section 4.01(a). 
 (b) The proxy granted by each Shareholder pursuant to Section 4.01(a) shall terminate, and
be of no further force and effect, automatically upon the expiration of the Voting Period. 
  

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 ARTICLE V 
 TERMINATION 
 SECTION 5.01. Termination. This Agreement, and all
rights and obligations of the parties hereunder shall terminate upon the expiration of the Voting Period. 
 ARTICLE VI 

 MISCELLANEOUS 
 SECTION 6.01. Voting Trust Agreement and Shareholders’ Agreement. The Company and each Shareholder hereby (a) consents to the execution and delivery of this Agreement by the Shareholders
and to such other Shareholders’ agreements to vote in favor of approval of the Merger Agreement as contemplated hereby, (b) covenants and agrees that, for the avoidance of doubt, the restrictions on transfer set forth in Section 1(a)
of the Shareholders’ Agreement shall not apply to the Merger, and (c) covenants and agrees to do all things necessary and appropriate to cause each of the Voting Trust Agreement and the Shareholders’ Agreement to terminate and be of
no further force or effect subject to the consummation of the Merger, and effective as of the Effective Time. 
 SECTION 6.02.
Amendment. This Agreement may not be amended except by an instrument in writing signed by the Parent, Merger Sub, the Company and each of the Shareholders party hereto. 
 SECTION 6.03. Waiver. Any party to this Agreement as to himself, herself or itself may (i) extend the time for the performance
of any obligation or other act of any other party hereto, (ii) waive any inaccuracy in the representations and warranties of another party contained herein or in any document delivered pursuant hereto and (iii) waive compliance with any
agreement of another party contained herein. Any such extension or waiver shall be valid if set forth in an instrument in writing signed by the party or parties to be bound thereby. 
 SECTION 6.04. Notices. All notices, requests, claims, demands and other communications hereunder shall be in writing and shall be
given (and shall be deemed to have been duly given upon receipt) by delivery in person, by facsimile (with confirmed receipt) or by registered or certified mail (postage prepaid, return receipt requested) to the respective parties at the following
addresses (or at such other address for a party as shall be specified in a notice given in accordance with this Section 6.04): 
 (a) if to any Shareholder, to the address set forth after such Shareholder’s name on the signature pages hereto, with a copy to the Company at the address below 
  

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 If to Parent or Merger Sub: 
 Sykes Enterprises, Incorporated 
 400 N. Ashley Dr. 
 Suite 2800 
 Tampa, FL 33602 
 Attention: James T. Holder, Esq., General Counsel 
 Facsimile: (717) 303-0824 
 with a copy to: 
 Shumaker, Loop & Kendrick LLP 
 101 East Kennedy Boulevard 
 Suite 2800 
 Tampa, FL 33602 
 Attention: Paul R. Lynch, Esq. 
 Facsimile: (813) 229-1660 
 If to the Company: 
 ICT Group, Inc. 
 100 Brandywine Blvd. 
 Newtown, PA 18940 
 Attention: Chief Financial Officer 
 Telecopy: (267) 685-5700 
 with a copy to: 
 Morgan, Lewis & Bockius LLP 
 1701 Market Street 
 Philadelphia, PA 19103-2921 
 Attention: Richard B. Aldridge 
 Telecopy: (215) 963-5001 
 with a copy to each Shareholder at the address set forth after such Shareholder’s name on the signature pages hereto. 
 SECTION 6.05. Severability. If any term or other provision of this Agreement is invalid, illegal or incapable of being enforced by any Laws, or public policy, all other conditions and provisions of
this Agreement shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated by this Agreement is not affected in any manner materially adverse to any party. Upon such determination
that any term or other provision is invalid, illegal or incapable of being enforced, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually
acceptable manner in order that the transactions contemplated by this Agreement be consummated as originally contemplated to the fullest extent possible. 
  

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 SECTION 6.06. Shareholder Capacity. The parties acknowledge that this Agreement is
entered into by each Shareholder in his, her or its capacity as owner of the Company Shares and that nothing in this Agreement shall in any way restrict or limit any director or officer of the Company from taking any action in his capacity as a
director or officer of the Company that is necessary or appropriate for him to carry out his obligations as a director or officer of the Company, including, without limitation, participating in his capacity as such in any discussions or negotiations
in accordance with Section 6.4 of the Merger Agreement. It is expressly understood and agreed by the parties hereto that, with respect to any Shareholder who is Trustee of a Trust, (i) this Agreement is executed and delivered by such
Shareholder not in his individual capacity but solely as Trustee of such Trust in the exercise of the power and authority conferred and vested in him as Trustee; (ii) each of the representations, undertakings and agreements made herein by a
Trustee is made and intended not as a personal representation, undertaking and agreement of the Trustee but is made and intended for the purpose of binding the Trustee only in his capacity as trustee of such Trust; (iii) nothing contained
herein shall be construed as creating any liability on the part of a Trustee, individually or personally, to perform any covenant of such Shareholder either expressed or implied contained herein other than in his capacity as trustee of such Trust
and out of and to the extent of the assets of such Trust; and (iv) under no circumstances shall a Trustee be personally liable for the payment of any indebtedness or expense of such Trust or be liable for the breach or failure of any
obligation, representation, warranty or covenant made or undertaken by such Shareholder under this Agreement, or otherwise, except out of and to the extent of the assets of such Trust and not out of the personal assets of such Trustee. 

SECTION 6.07. Assignment. This Agreement shall not be assigned by operation of law or otherwise, except that the Parent may assign
all or any of its rights and obligations hereunder to any Affiliate, provided that no such assignment shall relieve the assigning party of its obligations hereunder if such assignee does not perform such obligations. 
 SECTION 6.08. Parties in Interest; Third Parties. This Agreement shall be binding upon and inure solely to the benefit of each party
hereto, and nothing in this Agreement, express or implied, is intended to or shall confer upon any other person any right, benefit or remedy of any nature whatsoever under or by reason of this Agreement. 
 SECTION 6.09. Specific Performance. The parties hereto agree that irreparable damage would occur in the event any provision of this
Agreement were not performed in accordance with the terms hereof and that the parties shall be entitled to specific performance of the terms hereof, in addition to any other remedy at law or in equity. 
 SECTION 6.10. Governing Law; Consent to Jurisdiction. The implementation and interpretation of this Agreement shall be governed by
and enforced in accordance with the laws of the Commonwealth of Pennsylvania without giving effect to the conflicts of law provisions thereof. Each party hereto, for itself and its successors and assigns, (i) irrevocably submits to the
exclusive jurisdiction the United States District Court for the Eastern District of

  

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Pennsylvania (and in the absence of federal jurisdiction, the parties consent to the exclusive jurisdiction of the applicable Pennsylvania state court sitting in Philadelphia, Pennsylvania) for
the purposes of any Legal Proceeding arising out of or related to this Agreement; (ii) agrees to commence any action, suit or proceeding relating hereto either in the United States District Court for the Eastern District of Pennsylvania or if
such suit, action or other proceeding may not be brought in such court for jurisdictional reasons, in the applicable Pennsylvania state court sitting in Philadelphia, Pennsylvania; (iii) agrees that service of any process, summons, notice or
document by U.S. registered mail to such party’s respective address set forth in Section 6.04 (or at such other address of which the other parties shall have been notified in accordance with the provisions of Section 6.04) shall be
effective service of process for any action, suit or proceeding in Pennsylvania with respect to any matters to which it has submitted to jurisdiction in this Section; (iv) irrevocably and unconditionally waives any objection to the laying of
venue of any action, suit or proceeding arising out of this Agreement or the transactions contemplated hereby in (X) the United States District Court for the Eastern District of Pennsylvania, or (Y) any Pennsylvania state court of
competent jurisdiction sitting in Philadelphia, Pennsylvania; and (v) hereby further irrevocably and unconditionally waives and agrees not to plead or claim in any such court that any such action, suit or proceeding brought in any such court
has been brought in an inconvenient forum. 
 SECTION 6.11. Expenses. All costs and expenses, including, without
limitation, fees and disbursements of counsel, financial advisors and accountants, incurred in connection with this Agreement and the transactions contemplated hereby shall be paid by the party incurring such costs and expenses. 
 SECTION 6.12. Shareholder Obligations Several and Not Joint. The obligations of each Shareholder hereunder shall be several and not
joint and no Shareholder shall be liable for any breach of the terms of this Agreement by any other Shareholder. 
 SECTION
6.13. Headings. The descriptive headings contained in this Agreement are included for convenience of reference only and shall not affect in any way the meaning or interpretation of this Agreement. 
 SECTION 6.14. Counterparts. This Agreement may be executed and delivered (including by facsimile transmission) in one or more
counterparts, and by the different parties hereto in separate counterparts, each of which when executed shall be deemed to be an original but all of which taken together shall constitute one and the same agreement. 
 SECTION 6.15. Beneficial Owner. In this Agreement, “beneficial owner” has the meaning ascribed to that term in Rule
13d-3(a) of the Securities Exchange Act of 1934, as amended, and “beneficially owned” has a consequent meaning. 
 [SIGNATURE PAGES FOLLOW] 
  

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 IN WITNESS WHEREOF, the parties hereto have caused this Voting Agreement to be executed as
of the date first above written. 
  

			
	SYKES ENTERPRISES, INCORPORATED
		
	By:	 	 /s/ Charles E. Sykes

	Name:	 	Charles E. Sykes
	Title:	 	President
	
	SH MERGER SUBSIDIARY I, INC.
		
	By:	 	 /s/ Charles E. Sykes

	Name:	 	Charles E. Sykes
	Title:	 	President

			
	ICT GROUP, INC.
		
	By:	 	 /s/ John J. Brennan

	Name:	 	John J. Brennan
	Title:	 	President and Chief Executive Officer

	
	Shareholders:
	
	John J. Brennan
	
	 /s/ John J. Brennan

	John J. Brennan
	
	Address:
	
	c/o ICT Group, Inc.
	100 Brandywine Blvd.
	Newtown, PA 18940
	Attention: John J. Brennan
	Facsimile: (267) 685-5700

	
	 /s/ John J. Brennan

	John J. Brennan, not individually but as trustee under the Amended and Restated Voting Trust Agreement dated April 1, 2004
	
	 /s/ Donald P. Brennan

	Donald P. Brennan, not individually but as trustee under the Amended and Restated Voting Trust Agreement dated April 1, 2004
	
	Address:
	
	c/o ICT Group, Inc.
	100 Brandywine Blvd.
	Newtown, PA 18940
	Attention: John J. Brennan
	Facsimile: (267) 685-5700

	
	Donald P. Brennan
	
	 /s/ Donald P. Brennan

	Donald P. Brennan
	
	Address:
	
	c/o ICT Group, Inc.
	100 Brandywine Blvd.
	Newtown, PA 18940
	Attention: John J. Brennan
	Facsimile: (267) 685-5700

	
	 /s/ Eileen Brennan Oakley

	 Eileen Brennan Oakley, not individually but as trustee of separate trusts under The Brennan Family 1996 Trust Agreement dated
February 16, 1996 f/b/o Eileen M. Brennan Oakley, Donald P. Brennan, Jr., Maureen C. Brennan, Patrick K. Brennan, Jonathan R. Brennan and Erin P. Brennan,
 and
 of separate trusts under The Brennan Family 1997 Trust Agreement dated February 14, 1997
f/b/o Eileen M. Brennan Oakley, Donald P. Brennan, Jr., Maureen C. Brennan, Patrick K. Brennan, Jonathan R. Brennan and Erin P. Brennan

	
	Address:
	
	2710 Lemon Tree Lane
	Charlotte, NC 28211
	Attention: Eileen Brennan Oakley
	Facsimile: (704) 366 0943

 EXHIBIT A 
 Shares Beneficially Owned By the Shareholders 
  

				
	 Name of Shareholder:
	  	Number of Outstanding
Shares of Common Stock
Beneficially Owned by
Shareholder:
	 
	 John J. Brennan
	  	651,123	* 
		
	 John J. Brennan and Donald P. Brennan as Trustees under the Voting Trust created under the Amended and Restated Voting Trust
Agreement dated April 1, 2004
	  	4,500,000	  
		
	Donald P. Brennan	  	—  	** 
		
	 Eileen Brennan Oakley as Trustee of separate trusts under The Brennan Family 1996 Trust Agreement dated February 16, 1996***

	  		
	 f/b/o Eileen M. Brennan Oakley
	  	14,208	  
	 f/b/o Donald P. Brennan, Jr.
	  	14,208	  
	 f/b/o Maureen C. Brennan
	  	14,208	  
	 f/b/o Patrick K. Brennan
	  	14,208	  
	 f/b/o Jonathan R. Brennan
	  	14,208	  
	 f/b/o Erin P. Brennan
	  	14,208	  
	 Eileen Brennan Oakley as Trustee of separate trusts under The Brennan Family 1997 Trust Agreement dated February 14, 1997***

	  		
	 f/b/o Eileen M. Brennan Oakley
	  	179,547	  
	 f/b/o Donald P. Brennan, Jr.
	  	179,546	  
	 f/b/o Maureen C. Brennan
	  	145,267	  
	 f/b/o Patrick K. Brennan
	  	196,186	  
	 f/b/o Jonathan R. Brennan
	  	196,186	  
	 f/b/o Erin P. Brennan
	  	196,186	  

  

	*	Does not include (i) 4,500,000 shares of Company Common Stock, 2,250,000 of which are owned by John J. Brennan and 2,250,000 of which are owned by Donald P.
Brennan, over which John J. Brennan and Donald P. Brennan share dispositive power and certain voting power as Trustees under the Voting Trust created under the Amended and Restated Voting Trust Agreement dated April 1, 2004 (the “Voting
Trust Shares”), (ii) 172,698 shares of Company Common Stock over which John J. Brennan exercises voting control pursuant to certain voting agreements entered into by and among current and former employees of the Company, John J.
Brennan and the Company, (iii) 99,500 shares of Company Common Stock issuable pursuant to stock options that are exercisable within sixty (60) days of the date hereof, or (iv) 45,200 shares of Company Common Stock held jointly by John
J. Brennan and Jean Brennan. 

	**	 Does not include (i) the Voting Trust Shares, (ii) 25,000 shares of Company Common Stock issuable pursuant to stock options that are
exercisable within sixty (60) days of the date hereof, or (iii) shares of Company Common Stock which may be (X) distributed to Donald P. Brennan on or within 105 days of October 23, 2009 (the “Payment Date”) from a
grantor retained annuity trust (the “GRAT”) in existence on the date of this Agreement in satisfaction

	 	 
of an annuity of $1,013,185.11 payable to Donald P. Brennan on the Payment Date, which annuity amount may be paid with a maximum of 492,084 shares of Company Common Stock (such shares being all
of the shares of Company Common Stock currently held in the GRAT, the current trustees of which are Donald P. Brennan, Patricia A. Brennan and The Northern Trust Company, with Patricia A. Brennan, as trustee, having sole power, authority and
discretion with respect to Company Common Stock held in the GRAT), or (Y) purchased by Donald P. Brennan from the GRAT. 

	***	The trustees of these trusts are Eileen Brennan Oakley, Donald P. Brennan and The Northern Trust Company. The Northern Trust Company is successor to The Goldman Sachs
Trust Company as a co-trustee of the trusts. Re-registration of the shares of Company Common Stock held in the trusts to substitute The Northern Trust Company as a record owner (along with Eileen Brennan Oakley and Donald P. Brennan) in place of The
Goldman Sachs Trust Company is in process. Under the terms of the applicable trust agreements Eileen Brennan Oakley, as trustee, has sole power to vote and dispose of the shares and therefore is the beneficial owner thereof.Amended and Restated Employment Agreement

 Exhibit 10.2 
 AMENDED AND RESTATED 
 EMPLOYMENT AGREEMENT

 THIS AMENDED AND RESTATED EMPLOYMENT AGREEMENT, made as of October 27, 2008, by and between ICT GROUP, INC., a
Pennsylvania corporation (hereinafter called “Company”), and John Campbell, an individual (hereinafter called “Employee”). 
 WITNESSETH 
 Employee is currently employed by Company and Company wishes
to continue to employ Employee, and Employee wishes to continue to be in the employ of Company, on the terms and conditions contained in this Agreement. 
 NOW, THEREFORE, in consideration of the facts, mutual promises and covenants contained herein and intending to be legally bound hereby, Company and Employee agree as follows: 
 1. Employment. Company hereby employs Employee as Executive Vice President, Global Sales, and Employee hereby accepts employment by
Company upon the terms, conditions and restrictions contained in this Agreement. 
 2. Duties and Responsibilities.

 (a) Employee agrees to assume such duties and responsibilities associated with the position indicated above, and as may be
assigned to Employee by the Chief Executive Officer or President of the Company from time to time; provided, however, that such duties and responsibilities may be modified at the discretion of the Chief Executive Officer or the President. Employee
shall perform any other duties reasonably required by Company and, if requested by Company, shall serve as an officer or director of Company or any of its affiliates without additional compensation. 
 (b) Throughout the term of this Agreement, Employee shall devote his entire working time, energy, skill and best efforts to the performance
of his duties hereunder in a manner, which will faithfully and diligently further the business and interest of Company. During the term of this Agreement, Employee may not, directly or indirectly, do any work for any other company; provided,
however, that it shall not be a violation of this Agreement for Employee to (i) serve on corporate, civic or charitable boards or committees, (ii) deliver lectures, fulfill speaking engagements or teach at educational institutions,
(iii) manage personal investments, or (iv) engage in activities permitted by the policies of Company or as specifically permitted by Company, so long as such activities do not significantly interfere with the full time performance of
Employee’s responsibilities in accordance with this Agreement. 
  

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 3. Term. This Agreement shall commence on October 27, 2008 and shall end when
terminated as hereinafter provided. 
 4. Compensation. 
 (a) For all of the service rendered by Employee to Company, Employee shall receive a gross annual base salary of $292,000, less taxes and
other deductions required by law, payable in reasonable periodic installments in accordance with Company’s regular payroll practices in effect from time to time. Employee’s salary shall be reviewed by Company annually pursuant to
Company’s normal performance review policies for executive officers; provided that no provision of this Agreement shall prohibit a reduction in the Employee’s salary as part of an across the board reduction in the base salaries of
executive officers generally, so long as such reduction applies on substantially the same percentage basis to all executive officers of Company generally. 
 (b) In addition to Employee’s base salary, Company may pay Employee from time to time such bonuses or other additional compensation as Company may determine in its sole discretion. The bonus (if any)
shall be paid in accordance with the terms of the respective plan, but prior to March 15 of the calendar year following the calendar year in which the bonus is earned. 
 (c) Throughout the term of this Agreement, Employee shall be eligible to participate in Company’s insurance and other benefit plans and
programs subject to their terms, conditions and restrictions. Nothing herein shall preclude Company from modifying or terminating any insurance or other benefit plan or program. 
 (d) Employee shall accrue vacation pay at a rate of 2.25 days per full-month of employment, which may be adjusted in accordance with
Company’s vacation, holiday and other pay-for-time-not worked policies. 
 (e) Employee will not receive any remuneration
or any other benefit from any client or any other company or individual in connection with any transaction in which Company is involved, directly or indirectly. Nor will Employee assign or give any part of the compensation which he receives from
Company to any other employee, agent or representative of Company, to any client or any of its employees, agents or representatives, or to any other person or entity involved, directly or indirectly, with Company. 
 5. Expenses. Company will reimburse Employee for all reasonable expenses incurred by Employee in connection with the performance of
Employee’s duties hereunder upon receipt of vouchers therefor satisfactory to Company and in accordance with Company’s regular reimbursement procedures and practices in effect from time to time. 
  

 2 

 6. Post-Termination Payments. 
 (a) If Employee is terminated by Company pursuant to Paragraph 10 hereof, Company shall pay to Employee a monthly severance payment in an
amount equal to Employee’s monthly salary at the time of termination, less taxes and other deductions required by law, for eighteen (18) months (hereinafter called the “Severance Period”), plus Employee shall receive during the
Severance Period his average quarterly incentive bonus (excluding any amounts attributable to an annual or long term incentive bonus or plan) for the twelve (12) month period preceding the termination of Employee’s employment, beginning on
the first payroll date after the expiration of the thirty (30)-day period following the date of Employee’s termination of employment and each payroll date thereafter until fully paid, in accordance with Company’s regular payroll practices;
provided that Employee signs and does not revoke at the time of termination of employment a General Release satisfactory to Company of any and all claims which Employee may have arising out of or relating to Employee’s employment with and/or
termination of employment with Company. 
 If Employee is terminated for an Inability pursuant to Paragraph 7 hereof and such
Inability constitutes a disability, company shall pay to Employee, during the Severance Period, the difference between Employee’s base salary and any disability payments he receives during such period under the Company’s short and long
term disability plans, as applicable. 
 In addition, if Employee is terminated (i) for any reason other than for Cause
under Paragraph 9 hereof or (ii) for an Inability under Paragraph 7 hereof which does not qualify Employee for coverage under Company’s applicable long-term disability policy, Company shall maintain Employee in its group health plan on the
same basis as if Employee had remained employed by Company during the Severance Period, for the duration of the Severance Period or until Employee becomes covered under another group health plan, whichever occurs first; provided, that in order to
receive such continued coverage, Employee shall be required to pay to Company at the same time that premium payments are due for the month an amount equal to the full monthly premium payments required for such coverage and Company shall reimburse to
Employee the amount of such monthly premium, less the amount that Employee was required to pay for such coverage immediately prior to Employee’s date of termination of employment, (the “Health Payment”) no later than the next payroll
date of Company that occurs after the date the premium for the month is paid by Employee. In addition, on each date on which the monthly Health Payments are made, Company shall pay to Employee an additional amount equal to the federal, state and
local income and payroll taxes that Employee incurs on each monthly Health Payment (the “Health Gross-up Payment on Covered Termination”). The Health Payment and the Health Gross-up Payment on Covered Termination shall be reimbursed to
Employee in a manner that complies with the requirements of Treas. Reg. §1.409A-3(i)(1)(iv). The COBRA healthcare continuation coverage period under section 4980B of the Internal Revenue Code of 1986, as amended (the “Code”) shall run
concurrently with the foregoing Severance Period. 
  

 3 

 (b) Employee shall make reasonable efforts to obtain replacement income (through employment
and other sources) during the period in which Employee receives post-termination payments from Company. 
 (c) Company’s
obligation to make post-termination payments pursuant to Paragraph 6(a) shall be offset by any compensation earned by Employee, as an employee, consultant, independent contractor or otherwise, during the period in which Employee receives such
post-termination payments. Employee shall report any such compensation to the Company and shall respond to inquiries by the Company concerning such compensation. 
 (d) Company’s obligations under Paragraph 6(a) shall cease in the event Employee fails to comply with paragraphs 6(b) or 6(c) of this Agreement or in the event Employee breaches any of the
restrictions or obligations set forth in Paragraphs 14 and 15 of this Agreement. 
 7. Inability. If Employee is unable
to perform the essential functions of his job, with or without reasonable accommodations, for whatever reason, for a period of thirteen (13) consecutive weeks or for a cumulative period of nineteen (19) weeks during any twelve-month
period, Company shall have the right to terminate Employee’s employment, subject to the Americans with Disabilities Act or other applicable law, in which event Company shall have no further obligations or liabilities hereunder after the date of
such termination except as otherwise provided in Paragraph 6(a) hereof. The termination of Employee’s employment with Company pursuant to this Paragraph shall not release Employee from Employee’s obligations and restrictions under
Paragraphs 14 and 15 of this Agreement. 
 8. Death. If Employee dies, Company shall have no further obligations or
liabilities under this Agreement to Employee’s estate or legal representative or otherwise after the date of his death; provided, however, that Employee’s rights under employee benefit plans or equity plans shall be determined by the terms
of those plans. 
 9. Discharge for Cause. Company may discharge Employee at any time for “Cause,” which shall
mean any of the following grounds for termination of Employee’s employment listed herein, which is not cured by Employee within the 30-day period following written notice from the Board of Directors of the specific grounds that could result in
a termination for “Cause;” provided that Employee shall only have an opportunity to cure a failure to the extent the failure is curable, as determined by the Board of Directors in its sole discretion: (i) Employee’s willful
misconduct, fraud, misappropriation, embezzlement, gross negligence, self-dealing, dishonesty, misrepresentation, or conviction of a crime of moral turpitude, (ii) willful and repeated failure to comply with the lawful directives of the Board
of Directors or any supervisory personnel; or (iii) Employee’s material breach or violation of any provision of this Agreement or other written agreement with Company or Company’s applicable code of conduct or employment policy (or
other document of comparable intent). In the event Company terminates Employee’s employment for Cause, Company shall have no further obligations or liabilities to Employee after the date of such discharge. The termination of

  

 4 

 
Employee’s employment with Company pursuant to this Paragraph shall not release Employee from Employee’s obligations and restrictions under Paragraphs 14 and 15 of this Agreement.

 10. Discharge Not for Cause. Notwithstanding any other provision of this Agreement, Company may discharge Employee at
any time without cause by providing Employee with 30 days written notice, which notice Company may waive, in whole or in part, in its sole discretion, by paying Employee for such 30 days. Upon termination of Employee pursuant to this Paragraph 10,
Company shall be obligated to provide Employee with post-termination payments in accordance with Paragraph 6, but shall have no further obligations or liabilities to Employee after the date of his termination. The termination of Employee’s
employment with Company pursuant to this Paragraph 10 shall not release Employee from Employee’s obligations and restrictions under Paragraphs 14 and 15 of this Agreement. 
 11. Termination by Employee. 
 (a) Employee may terminate Employee’s employment under this Agreement at any time by providing Company with 30 days written notice, which notice Company may waive, in whole or in part, in its sole
discretion, by paying Employee for such 30 days. In the event Employee terminates Employee’s employment under this Paragraph 11(a), Company shall have no further obligations or liabilities to Employee after the date of his termination.

 (b) Notwithstanding Paragraph 11(a) above, Employee may initiate a termination of Employee’s employment under this
Agreement for Good Reason (as defined herein) following a Change of Control of the Company (as defined below) by providing Company with 30 days written notice of such resignation. As used herein, “Good Reason” shall mean, with respect to
Employee, without Employee’s consent, (i) a material diminution in Employee’s base compensation; (ii) a material diminution in Employee’s authority, duties or responsibilities; (iii) a material change in the geographic
location at which Employee must perform services (which, for purposes of this Agreement, means relocation of Employee’s principal place of business that results in a commute of fifty (50) miles or more); or (iv) any other action or
inaction that constitutes a material breach by Company (or a successor thereto) of the Agreement; provided that for any of the foregoing to constitute “Good Reason” Employee must object in writing to Company (or a successor thereto) within
30 days following initial discovery of its occurrence or proposed occurrence, and which action is not then rescinded or otherwise remedied by Company (or a successor thereto) within 30 days after delivery of such notice, and Employee must terminate
employment with the Company (or a successor thereto) within two (2) years following the initial occurrence of the event that constitutes Good Reason. 
 (c) The termination of Employee’s employment with Company pursuant to any portion of this Paragraph 11 shall not release Employee from Employee’s obligations and restrictions under Paragraphs 14
and 15 of this Agreement 
  

 5 

 12. Termination In Connection With A Change Of Control. Notwithstanding any provision
to the contrary in Paragraph 6(a) above, if Employee is terminated by Company pursuant to Paragraph 10 above or if Employee resigns pursuant to Paragraph 11(b) above within the eighteen (18) month period following a Change of Control (as
defined in Company’s 2006 Equity Compensation Plan, as in effect on the date hereof and as it may be amended from time to time, or in any successor plan of comparable intent) (the “Change of Control Severance Period”), Company shall
pay to Employee a lump sum severance payment in an amount equal to1.33 times the severance payment that Employee would receive under Paragraph 6(a) above had Employee’s employment been terminated by Company for any reason other than Cause, less
applicable taxes and other deductions required by law, within 30 days following Employee’s date of termination of employment; provided, that Employee executes and does not revoke at the time of Employee’s termination of employment a
General Release satisfactory to Company of any and all claims which Employee may have arising out of or relating to Employee’s employment with Company and/or termination thereof. To the extent any portion of the severance payment payable under
this Paragraph 12 is deemed as deferred compensation, Company shall pay such portion in a lump sum as described in this Paragraph 12 if the Change of Control meets the definition of a “change in control event” within the meaning of section
409A of the Code, but in the form of installments as described in Paragraph 6 above if the Change of Control does not meet the definition of a “change in control event” within the meaning of section 409A of the Code. In addition, Company
shall maintain Employee in its group health plan on the same basis as if Employee had remained employed by Company during the Change of Control Severance Period for the duration of the Change of Control Severance Period or until Employee becomes
covered under another group health plan, whichever occurs first; provided, that in order to receive such continued coverage, Employee shall be required to pay to Company at the same time that premium payments are due for the month an amount equal to
the full monthly premium payments required for such coverage and Company shall reimburse to Employee the Health Payment no later than the next payroll date of Company that occurs after the date the premium for the month is paid by Employee. In
addition, on each date on which the monthly Health Payments are made, Company shall pay to Employee an additional amount equal to the federal, state and local income and payroll taxes that Employee incurs on each monthly Health Payment (the
“Health Gross-up Payment on Change of Control Termination”). The Health Payment and the Health Gross-up Payment on Change of Control Termination shall be reimbursed to Employee in a manner that complies with the requirements of Treas. Reg.
§1.409A-3(i)(1)(iv). The COBRA healthcare continuation coverage period under section 4980B of the Code shall run concurrently with the foregoing Change of Control Severance Period. 
 13. Upon a Change of Control. Notwithstanding any provision to the contrary in any applicable plan, program or agreement (including
this Agreement), upon the occurrence of a Change of Control during the term of this Agreement, all outstanding equity rights held by Employee as of the date of the Change of Control will become fully vested and/or exercisable, as the case may be, on
the date on which the Change of Control occurs. 
  

 6 

 14. Company Property. 
 (a) All advertising, sales, manufacturers’ and other materials or articles or information, including without limitation data processing
reports, client sales analyses, invoices, price lists or information, samples or any other materials or data of any kind furnished to Employee by Company or developed by Employee on behalf of Company or at Company’s direction or for
Company’s use or otherwise in connection with Employee’s employment hereunder, are and shall remain the sole and confidential property of Company. 
 (b) Immediately upon termination of Employee’s employment, whether by Employee or Company, whether during the term of this Agreement, upon its expiration or subsequent to its expiration, Employee
shall deliver to Company, all Company property (for example, keys and credit cards) and all documents, books, records, lists and other documents relating to Company’s business, regardless of where or by whom said writings were kept or prepared,
retaining no copies. 
 (c) In the event Employee receives notice from Company that his employment is or will be terminated or
Employee provides Company with notice of his intent to resign, within five (5) days of receiving or providing such notice, and thereafter as may be requested by Company, Employee shall provide Company with a list of all clients and potential
clients with whom he is working and/or negotiating and a summary of the status of each matter with which he is involved, directly or indirectly. 
 15. Restrictive Covenants, Trade Secrets, Etc. 
 (a) For a period of
eighteen (18) months after the termination of his employment with Company, for any reason whatsoever, whether during the term of this Agreement, upon its expiration or subsequent to its expiration, whether by Employee or Company, Employee shall
not for his own benefit or for the benefit of any third party, directly or indirectly, in any capacity, participate in any of the following activities: (i) hire or do any business with any employee of Company or otherwise induce or attempt to
influence any employee of Company to terminate his or her employment with Company; (ii) divert, solicit, or do any business with any current, former (within two (2) years of the date of termination), or potential (engaged in discussion
with Company as of the date of termination) client of Company where any such actions are in competition with the Company’s business; or (iii) cause or attempt to cause any current, former, or potential client to refrain from doing business
with Company. In light of the fact that the clients of Company will be engaged in operations worldwide and Company will be contacting potential customers for its clients throughout the world, the restrictions set forth in this Paragraph 15(a) shall
apply worldwide. 
 (b) During the term of this Agreement and at all times thereafter, Employee shall not use for his personal
benefit, or disclose, communicate or divulge to, or use for the direct or indirect benefit of any person, firm, association or company other than Company, any material referred to in Paragraph 14 above or any information regarding the business
methods, business policies, procedures, techniques, research or

  

 7 

 
development projects or results, trade secrets, or other knowledge or processes of or developed by Company or any names and addresses of clients or customers or any data on or relating to past,
present or prospective clients or customers or any other confidential information relating to or dealing with the business operations or activities of Company, made known to Employee or learned or acquired by Employee while in the employ of Company.

 (c) Any and all writing, inventions, improvements, processes, procedures and/or techniques which Employee may make, conceive,
discover or develop, either solely or jointly with any other person or persons, at any time during the term of this Agreement, whether during working hours or at any other time and whether at the request or upon the suggestion of Company or
otherwise, which relate to or are useful in connection with any business now or hereafter carried on or contemplated by Company, including developments or expansions of its present fields of operations, shall be the sole and exclusive property of
Company. Employee shall make full disclosure to Company of all such writings, inventions, improvements, processes, procedures and techniques, and shall do everything necessary or desirable to vest the absolute title thereto in Company. Employee
shall write and prepare all specifications and procedures regarding such inventions, improvements, processes, procedures and techniques and other aid and assist Company so that Company can prepare and present applications for copyright or Letters
Patent therefor and can secure such copyright or Letters Patent wherever possible, as well as reissues, renewals, and extensions thereof, and can obtain the record title to such copyright or patents so that Company shall be the sole and absolute
owner thereof in all countries in which it may desire to have copyright or patent protection. Employee shall not be entitled to any additional or special compensation or reimbursement regarding any and all such writings, inventions, improvements,
processes, procedures and techniques, except that Company shall reimburse Employee for any expenses which Employee may incur in vesting absolute title thereto in Company. 
 (d) During the term of this Agreement and at all times thereafter, Employee shall not disparage or subvert Company, or make any statement reflecting negatively on Company, its affiliated corporations or
entities, or any of their officers, directors, employees, agents or representatives, including, but not limited to, any matters relating to the operation or management of Company, Employee’s employment and the termination of Employee’s
employment, irrespective of the truthfulness or falsity of such statement. 
 (e) Employee acknowledges that the restrictions
contained in the foregoing subparagraphs (a), (b), (c), and (d) in view of the nature of the business in which Company is engaged, are reasonable and necessary in order to protect the legitimate interests of Company, and that any violation
thereof would result in irreparable injuries to Company, and Employee therefore acknowledges that, in the event of his violation of any of these restrictions, Company shall be entitled to obtain from any court of competent jurisdiction preliminary
and permanent injunctive relief as well as damages and an equitable accounting of all earnings, profits and other benefits arising from such violation, which rights shall be cumulative and in addition to any other rights or remedies to which Company
may be entitled. 
  

 8 

 (f) Employee agrees that if any or any portion of the foregoing covenants or the application
thereof, is construed to be invalid or unenforceable, the remainder of such covenant or covenants shall not be affected and the remaining covenant or covenants shall then be given full force and effect without regard to the invalid or unenforceable
portion(s). If the covenant is held to be unenforceable because of the area covered, the duration thereof or the scope thereof, Employee agrees that the court making such determination shall have the power to reduce the area and/or the duration
and/or scope thereof, and the covenant shall then be enforceable in its reduced form. 
 (g) If Employee violates any of the
restrictions contained in the foregoing subparagraph (a), the restrictive period shall not run in favor of Employee from the time of the commencement of any violation until such time as the violation shall be cured by Employee to the satisfaction of
Company. 
 16. Prior Agreements. Employee represents to Company (a) that there are no restrictions, agreements or
understandings whatsoever to which Employee is a party which would prevent or make unlawful his execution of this Agreement or his employment hereunder; (b) there are no agreements, restrictions or understandings whatsoever to which Employee is
a party which place any limitations as to the companies or individuals with whom he may do business; (c) that his execution of this Agreement and his employment hereunder shall not constitute a breach of any contract, agreement or
understanding, oral or written, to which he is a party and by which he is bound; and (d) that he is free and able to execute this Agreement and to enter into employment by Company. 
 17. Employee Obligations Upon Termination. For the duration of Employee’s obligations under Section 15(a) of this Agreement
(as the same may be extended pursuant to Section 15(g) of this Agreement), Employee shall (a) provide a complete copy of this Agreement to any person, entity or association engaged in a business which competes with the Company and with
whom or which Employee proposes to be employed, affiliated, engaged, associated or to establish any business or remunerative relationship prior to the commencement of any such relationship and (b) shall notify Company of the name and address of
any such person, entity or association prior to the commencement of such relationship. 
 18. Miscellaneous. 

(a) Clawback Provision. Notwithstanding any provision to the contrary herein, in the Company’s 2006 Equity Compensation Plan
or in any applicable grant agreement, in addition to other remedies described in this Agreement, if at any time Employee breaches any provisions of Paragraphs 14, 16 or 17 or breaches any provision of Sections 15(a), 15(b), 15(c), 15(e), 15(f), or
materially breaches any provision of Section 15(d) or otherwise engages in activities or conduct that constitutes Cause, all outstanding unvested and unexercised equity rights (including, but not limited to, stock options, restricted stock, and
restricted stock units) held by Employee as of such date shall terminate, and Company may rescind (i) the exercise and/or vesting of any equity

  

 9 

 
right and the delivery of shares of the Company’s common stock upon such exercise or vesting (the “Shares”) and (ii) the payment of any bonus or incentive compensation amounts
provided to Employee, in either case, within one year after Employee breaches such provisions or engages in such activity or conduct. For purposes of this Paragraph 18, the term “Shares” shall include without limitation any shares or other
property received by Employee with respect to the shares covered by Employee’s equity rights as a result of a stock split or other similar transaction. In the event of any such rescission, Employee shall return to Company the amount of any
bonus or incentive compensation and the Shares received upon the exercise or vesting of Employee’s equity rights, or if Employee no longer owns the Shares, Employee shall pay to Company the amount of any gain realized or payment received as a
result of any sale or other disposition of the Shares (or, in the event Employee transfers the Shares by gift or otherwise without consideration, the fair market value of the Shares on the date of the breach or activity or conduct), net of the price
originally paid by Employee for the Shares. The payment shall be made in such manner and on such terms and conditions as may be required by Company. Company shall be entitled to set off against the amount of any such payment any amounts otherwise
owed to Employee by Company. 
 (b) Waiver. The waiver by Company of a breach of any provision of this Agreement by
Employee shall not operate or be construed as a waiver of any subsequent breach by Employee. No waiver shall be valid unless in writing and signed by Company’s Chief Executive Officer. 
 (c) Controlling Law. This Agreement and all questions relating to validity, interpretation, performance and enforcement (including,
without limitation, provisions concerning limitations of actions), shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, and without the aid of any canon, custom or rule of law requiring construction
against the draftsman. 
 (d) Notices. All notices, requests, demands and other communications required or permitted
under this Agreement shall be in writing and shall be deemed to have been duly given, made and received only when delivered (personally, by courier service such as Federal Express, or by other messenger) or when deposited in the United States mails,
registered or certified mail, postage prepaid, return receipt requested, addressed in the case of Company, to its Chief Executive Officer at its principal place of business, and in case of Employee, to his home address. 
 (e) Binding Nature of Agreement. This Agreement shall be binding upon and inure to the benefit of Company and its successors and
assigns and shall be binding upon Employee, his heirs and legal representatives. 
 (f) Execution in Counterparts. This
Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original as against any party whose signature appears thereon, and all of which shall together constitute one and the same instrument. 
  

 10 

 (g) Provisions Separable. The provisions of this Agreement are independent of and
separable from each other, and no provision shall be affected or rendered invalid or unenforceable by virtue of the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part. 
 (h) Entire Agreement. This Agreement contains the entire understanding between the parties hereto with respect to the subject matter
hereof, and supersedes all prior and contemporaneous agreements and understandings, inducements or conditions, express or implied, oral or written. The express terms hereof control and supersede any course of performance an/or usage of the trade
inconsistent with any of the terms hereof. This Agreement may not be modified or amended other than by an agreement in writing and signed by the Company’s Chief Executive Officer and Employee. 
 (i) Paragraph Headings. The paragraph headings in this Agreement are for convenience only; they form no part of this Agreement and
shall not affect its interpretation. 
 (j) Survival. The covenants contained in Paragraphs 14, 15 and 17 shall survive
the expiration of this Agreement and the termination of Employee’s employment. 
 (k) Number of Days. In computing
the number of days for purposes of this Agreement, all days shall be counted, including Saturdays, Sundays and holidays; provided, however, that if the final day of any time period falls on a Saturday, Sunday or holiday on which federal banks are or
may elect to be closed, then the final day shall be deemed to be the next day which is not a Saturday, Sunday or such holiday. 
 (l) Benefits of Agreement; Assignment. All of the terms and provisions of this Agreement shall be binding upon and inure to the benefit of and be enforceable by the respective heirs, executors, administrators, legal representatives,
successors and assigns of the parties hereto, except that the duties and responsibilities of Employee under this Agreement are of a personal nature and shall not be assignable or delegable in whole or in part by the Employee. Company shall require
any successor (whether direct or indirect, by purchase, merger, consolidation, reorganization or otherwise) to all or substantially all of the business or assets of Company, within 15 days of such succession, expressly to assume and agree to perform
this Agreement in the same manner and to the same extent as Company would be required to perform if no such succession had taken place and Employee agrees that the provisions hereof, including but not limited to those under Paragraphs 14, 15, 16 and
17 will continue to apply in favor of such successor. 
 (m) Remedies Cumulative. No remedy conferred upon a party by
this Agreement is intended to be exclusive of any other remedy, and each and every such remedy shall be cumulative and shall be in addition to any other remedy given under this Agreement or now or hereafter existing at law or in equity. 

 

 11 

 (n) Withholding. All payments under this Agreement shall be subject to applicable tax
withholding, and Company shall withhold from any payments under this Agreement all federal, state and local taxes as Company is required to withhold pursuant to any law or governmental rule or regulation. Except as specifically provided otherwise in
this Agreement, Employee shall bear all expense of, and be solely responsible for, all federal, state and local taxes due with respect to any payment received under this Agreement. 
 (o) Section 409A of the Code. 
 (i) This Agreement shall be interpreted to avoid any penalty sanctions under section 409A of the Code. If any payment or benefit cannot be provided or made at the time specified herein without incurring
sanctions under section 409A, then such benefit or payment shall be provided in full at the earliest time thereafter when such sanctions will not be imposed. For purposes of section 409A of the Code, all payments to be made upon a termination of
employment under this Agreement may only be made upon a “separation from service” under section 409A of the Code, each payment made under this Agreement shall be treated as a separate payment, and the right to a series of installment
payments under this Agreement shall be treated as a right to a series of separate payments. In no event may Employee, directly or indirectly, designate the calendar year of payment. 
 (ii) All reimbursements and in kind benefits provided under this Agreement shall be made or provided in accordance with the requirements of
section 409A, including, where applicable, the requirement that (i) any reimbursement is for expenses incurred during Employee’s lifetime (or during a shorter period of time specified in this Agreement), (ii) the amount of expenses
eligible for reimbursement, or in kind benefits provided, during a calendar year may not affect the expenses eligible for reimbursement, or in kind benefits to be provided, in any other calendar year, (iii) the reimbursement of an eligible
expense will be made on or before the last day of the calendar year following the year in which the expense is incurred, and (iv) the right to reimbursement or in kind benefits is not subject to liquidation or exchange for another benefit.

 (iii) To the maximum extent permitted under section 409A of the Code, the cash severance payments payable under this
Agreement are intended to comply with the “short-term deferral exception” under Treas. Reg. § 1.409A-1((b)(4), and any remaining amount is intended to comply with the “separation pay exception” under Treas. Reg.
§1.409A-1(b)(9)(iii); provided, however, any amount payable to Employee during the six month period following Employee’s date of termination of employment that does not qualify within either of the foregoing exceptions from being deemed as
deferred compensation subject to the requirements of section 409A of the Code, then such amount shall hereinafter be referred to as the “Excess Amount.” If at the time of Employee’s termination of employment, Employee is a
“specified employee” (as defined in section 409A of the Code and determined in the sole discretion of Company in accordance with Company’s specified employee determination policy), then Company shall postpone the commencement of the
payment of the portion of the Excess Amount

  

 12 

 
that is payable within the six (6)-month period following Employee’s “separation from service” with Company (as defined under section 409A of the Code) for six (6) months
following Employee’s “separation from service” with Company. The Excess Amount shall be paid in a lump sum to Employee within 30 days following the date that is six (6) months following Employee’s “separation from
service” with Company. If Employee dies during the postponement period prior to the payment of the Excess Amount, the Excess Amount shall be paid to the personal representative of Employee’s estate within sixty (60) days after the
date of Employee’s death. 
 IN WITNESS WHEREOF, the parties have executed and delivered this Agreement in Newtown, Pennsylvania on the
date first above written. 
  

							
	ICT GROUP, INC.	  		  	
				
	By:	 	 /s/ John J. Brennan
	  		  	 /s/ John Campbell

		 	John J. Brennan	  		  	John Campbell
				
		 	 October 27, 2008
	  		  	 October 27, 2008

		 	Date	  		  	Date

  

 13

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