Document:

csgs-ex1025r_164.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25R

NINETEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

This Nineteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

1.    Customer desires to add SmartColor Printing and Message Manager Services to the Agreement and to commit to the exclusive use of SmartColor Printing and Message Manager through the Term of the Agreement.  As a result, the following shall be added to the Agreement:

 

(a)  SmartColor Printing. CSG shall provide SmartColor Printing for Customer’s subscribers. SmartColor Printing is available on both sides of each physical statement page and provides less than or equal to ****** ******* (**%) ink color coverage.  In the event customer whishes to produce Connected Subscriber statements with up to and including ****** ******* (**%) ink color coverage, CSG shall make the additional coverage available and invoice Customer for the additional fees provided in Schedule F.  If ink saturation exceeds ****** ******* (**%), CSG shall provide the additional coverage and invoice the additional Print Processing Fee based on the actual ink saturation required.  Due to saturation of color and CSG’s experience with offline processes, such as lockbox processing, CSG and its technology partners require 24# paper weight for up to and including ****** ******* (**%) ink color coverage to support SmartColor Printing.

 

(b)  Message Manager.  Message Manager is a fully hosted web application that will provide Customer with the ability to compose and maintain document messages, providing robust statement message composition, prioritization, rich text, basic selectivity, and preview and reporting capabilities to facilitate Customer’s communication with its subscribers.

 

2.    Therefore, “CSG Print and Mail Ancillary Service Fees” shall be amended by adding the following:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
 Other Print and Mail Ancillary Service Fees  
	
 
	
 

	
  SmartColor Printing  (Note 3)
	
 
	
 

	
1.     Set-Up Fee (Note 4)
	
*** ****
	
*****

	
2.     Print Processing Fee up to and including ****** ******* (**%) ink saturation (per ******** ****) (Note 1) (Note 2)
	
*******
	
$******

	
3.     Print Processing Fee for ink saturation in excess of ****** ******* (**%) and up to and including ****** ******* (**%) (per ******** ****) (Note 1) (Note 2)
	
*******
	
$******

	
4.     Paper – 24#, plain white, with perforation (per ******** ****)
	
*******
	
$******

	
  Message Manager (Note 3)
	
 
	
 

	
1.      Set-Up Fee (Note 4) 
	
*** ****
	
*****

	
2.      Message Manager Processing Fee (per *********) (Note 5) 
	
*******  
	
$******

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

Note 1:  SmartColor Printing fees are in addition to all other fees, including fees for Statement Processing. 

Note 2:  SmartColor Printing is available on both sides of each physical statement page.  The fee shall be assessed against Customer’s total physical page count on a monthly basis regardless of the actual number of physical pages that received color processing (i.e. the fee is assessed whether the physical page receives color or not).  The fees referenced are for ink saturation of up to and including ****** ******* (**%).  If ink saturation exceeds ****** ******* (**%), Customer shall sign and approve a separate quote for statements over ****** ******* (**%) and CSG shall provide the uptick to the Print Processing fee based on the actual ink saturation required.  

Note 3: Should an event require activation of CSG’s disaster recovery plan, or in the event of an unforeseen or unplanned outage that prohibits SmartColor Printing, Customer acknowledges and agrees that during such event(s) statements will be printed using black/white print technology.  In such event(s), Customer shall not be charged the SmartColor Printing fee for the statements printed using black/white print technology.

Note 4: The parties agree to execute a separate Statement of Work for implementation of Smart Color Printing and Message Manager to convert Customer’s current statement to a dynamic, full color printed document with Message Manager capabilities.

Note 5:  CSG shall install Message Manager into Customer’s environment pursuant to the Statement of Work.  The fonts, graphics, and colors available for use in Message Manager will be consistent with those available for Customer’s document composition process.

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Joseph P. Murray
	
 

 

By:  /s/ Peter E. Kalan

	
 

Title:  VP Billing
	
 

Title: President, CEO 

	
 

Name:  Joseph P. Murray
	
 

Name:  Peter E. Kalan

	
 

Date:  12/19/2011
	
 

Date:  12/21/11csgs-ex1025s_165.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25S

 

TWENTIETH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

 

This Twentieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and CUSTOMER agree to the following as of the Effective Date (as defined below):

 

1.    Customer desires to utilize the services of CSG’s Professional Services Group to design, develop, and implement a custom solution that will allow Customer’s Customer Service Representatives ("CSRs") to complete orders with higher accuracy.  CSG will design, develop and implement its Order Account Audit Tool ("OAAT") custom solution that will include a series of edits during the CSR's order creation process that will notify the CSR if the order has violated an order audit rule.  

 

2.    As a result, Schedule F, Fee Schedule, "CSG Services," Subsection V, "Custom Implementation Services" of the Agreement is amended to include the following fees for the CSG services to be performed in connection with the monthly Production Support and Maintenance of OAAT:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
Order Account Audit Tool  (Note 1)
	
 
	
 

	
Software Development (Note 2)

 ̈Analysis, Architecture, Design, and Development

 
	
********
	
$*********

	
Production Support and Maintenance (Note 3) (Note 4)

 
	
*******
	
$********

Note 1: Design, development and implementation services and lead times will be set forth in that certain Statement of Work, "Order Account Audit Tool (OAAT) Implementation" (CSG document no. 2310761). 

Note 2: Software Development of the OAAT custom solution will be invoiced to Customer on a time and materials basis as estimated in Statement of Work, "Order Account Audit Tool (OAAT) Implementation" (CSG document no. 2310761)

Note 3:  Production Support and Maintenance will commence following deployment of OAAT to production.  Production Support and Maintenance will be limited to ****** (**) ***** per *****.  Production Support and Maintenance fees will be subject to annual increases pursuant to the Agreement.  Any hours in excess of the ****** (**) ***** per ***** of Production Support and Maintenance requested by Customer shall be billed on a time and materials basis, as mutually agreed by the parties in a separate statement of work.

Note 4:  CSG and Customer agree to reevaluate Production Support and Maintenance terms after OAAT has been in production for ****** (**) ******.

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Joseph P. Murray
	
 

 

By:  /s/ Joseph T. Ruble

	
 

Title:  VP Billing
	
 

Title: EVP - General Counsel

	
 

Name:  Joseph P. Murray
	
 

Name:  Joe T. Ruble

	
 

Date:  12-8-2011
	
 

Date:  12-9-11

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