Document:

Intraware Employee Change of Control Severance Policy

 Exhibit 10.3 
 Intraware 
 INTRAWARE EMPLOYEE CHANGE OF CONTROL SEVERANCE POLICY 
 Initially Effective August 1, 2005; Amended and Restated October 19, 2008 
  

	A.	Purpose. 

 The Board of Directors of Intraware,
Inc., has recognized that the possibility of a Change in Control (as hereinafter defined) exists and that the threat or the occurrence of a Change in Control can result in significant distractions to the Company’s personnel because of the
uncertainties inherent in such a situation. The Board has determined that it is essential and in the best interest of the Company and its stockholders to retain the services of its employees in the event of a threat or occurrence of a Change in
Control and to ensure the employees’ continued dedication and efforts. Therefore, in order to induce the employees to remain in the employ of the Company, particularly in the event of a threat or the occurrence of a Change in Control, the Board
has adopted this Policy. Capitalized terms that are not otherwise defined in the context in which they first appear are defined in Section F below. 
  

	B.	Severance Benefits Following Change of Control. 

 If, 
 - there is a Change of Control, and 
 - within one (1) year following such Change of Control, an Employee’s employment is either involuntarily terminated other than for Cause or is terminated by the Employee on the basis of Constructive
Discharge, and 
 - no later than 45 days following his or her employment termination, the Employee executes and does not revoke a general
release of claims in favor of the Company or surviving entity in substantially the form attached hereto as Exhibit A, Exhibit B, or Exhibit C, as appropriate (the “Release”), the Employee will receive the following: 
 1. If the Employee’s rank is that of Director (or the equivalent) or higher, or the Employee has been employed by the Company for five (5) or
more years as of the date of termination: 
 (a) A lump sum cash payment in an amount
equal to one-third ( 1/3) of the Employee’s then current annual salary; 
 (b) Company-paid Coverage until the earlier of (i) four (4) months from the date of termination, or (ii) the date the Employee and any
applicable Employee dependents become covered under another employer’s group health or dental insurance plans that provide Employee and such Employee dependents with comparable benefits and levels of coverage; and 
 (c) A lump sum cash payment in an amount equal to 100% of the cost of providing life insurance coverage for a period of four (4) months at the same
level of coverage as 

 
was provided to the Employee (and Employee’s dependents, if such coverage included the Employee’s dependents) immediately prior to the termination
of the Employee’s employment. 
 2. If the Employee’s rank is below that of Director and the Employee’s position is a
professional role, or the Employee has been employed by the Company for two (2) or more years but less than five (5) years as of the date of termination: 
 (a) A lump sum cash payment in an amount equal to one-fourth ( 1
/4) of the Employee’s then current annual salary; 
 (b) Company-paid Coverage until the earlier of (i) three (3) months from the date of termination, or (ii) the date the Employee and any applicable Employee dependents become covered under another
employer’s group health or dental insurance plans that provide Employee and such Employee dependents with comparable benefits and levels of coverage; and 
 (c) A lump sum cash payment in an amount equal to 100% of the cost of providing life insurance coverage for a period of three (3) months at the same level of coverage as was provided to the Employee (and
Employee’s dependents, if such coverage included the Employee’s dependents) immediately prior to the termination of the Employee’s employment. 
 3. If the Employee’s rank is below that of Director and the Employee’s position is a non-professional role (including but not limited to a support role), or the Employee has been employed by the Company for
less than two (2) years as of the date of termination: 
 (a) A lump sum cash
payment in an amount equal to one-sixth ( 1/6) of the Employee’s then current annual salary; and 
 (b) Company-paid Coverage until the earlier of (i) two (2) months from the date of termination, or (ii) the date the Employee and any
applicable Employee dependents become covered under another employer’s group health or dental insurance plans that provide Employee and such Employee dependents with comparable benefits and levels of coverage; 
 (c) A lump sum cash payment in an amount equal to 100% of the cost of providing life insurance coverage for a period of two (2) months at the same
level of coverage as was provided to the Employee (and Employee’s dependents, if such coverage included the Employee’s dependents) immediately prior to the termination of the Employee’s employment. 
 The above shall not limit any benefits to which the Employee is entitled under any Company equity compensation plan, including but not limited to the
Company’s 1996 Stock Option Plan, 1999 Non-Qualified Acquisition Stock Option Plan and the 2006 Equity Incentive Plan. 
 For purposes
of Title X of the Consolidated Budget Reconciliation Act of 1985 (“COBRA”), the date of the “qualifying event” for Employee and his or her dependents shall be the date upon which the Company-Paid Coverage terminates. 

The Company, in its sole discretion, shall have the authority to reduce an Employee’s severance benefits hereunder by any other severance
benefits, pay in lieu of notice, or other similar 

  

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benefits payable to the Employee by the Company that become payable in connection with a written employment or severance agreement between the Employee and
the Company. The Company shall not have the authority to reduce an Employee’s severance benefits, in whole or in part, based upon any payment to the Employee for any period of time when services to the Company are provided (including, without
limitation, payment following notice pursuant to the Worker Adjustment and Retraining Notification (the “WARN Act”) or any similar foreign, federal or state law). 
 Subject to any delay required by Section H(1), all severance payments to which Employee is entitled shall be paid by the Company to Employee in cash on
the 53rd calendar day after Employee’s termination of employment, but in no case prior to the effective date of the Release. If the Employee should die before all amounts have been paid, such unpaid amounts shall be paid in a lump-sum payment
(less any withholding taxes) to the Employee’s designated beneficiary, if living, or otherwise to the personal representative of the Employee’s estate. 
 In the event the Employee’s termination occurs at a time during the calendar year where it would be possible for the Release to become effective in the calendar year following the calendar year in which the
Executive’s termination occurs, any severance that would be considered Deferred Compensation Separation Benefits (as defined in Section H(1)) will be paid on the first payroll date to occur during the calendar year following the calendar year
in which such termination occurs, or such later time as required by the payment schedule applicable to each payment or benefit, or by Section H(1). 
  

	C.	Amendment and Termination. 

 This Policy cannot be
amended, altered, suspended or terminated in a manner that adversely affects an Employee except upon six (6) months’ prior written notice by the Company to the affected Employee, which notice cannot be given (i) after the occurrence
of a Change of Control, or (ii) following or in connection with the approval by the Board of Directors of the Company of a Change of Control (unless such Change of Control is not reasonably expected to occur); provided, however, that no such
amendment, alteration, suspension or termination shall affect the right to any unpaid benefit of any Employee whose termination date has occurred prior to amendment, alteration, suspension or termination of the Policy. 
  

	D.	Withholding. 

 All payments and benefits under this
Policy will be subject to all applicable tax withholding. 
  

	E.	At-Will Nature of Employment. 

 The foregoing
severance terms do not change the at-will nature of any Employee’s employment with the Company. 
  

	F.	Definitions. 

 1. “Cause” means
(i) a material act of dishonesty by the Employee in connection with the Employee’s employment with the Company; (ii) the Employee’s conviction of, or plea of nolo contendere to, a felony; (iii) the Employee’s
gross misconduct in connection with the performance 

  

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of his or her duties; (iv) Employee’s death or permanent disability preventing him or her from performing the usual and necessary functions of his
or her office; (v) the Employee’s material breach of his or her obligations as an employee of the Company; or (vi) the Employee’s failure to materially comply with the Company’s policies. With respect to clauses (iii),
(v) and (vi), such actions shall not constitute Cause if they are cured by the Employee within thirty (30) days following delivery to the Employee of a written explanation specifying the basis for the Company’s belief that it has
Cause, provided that the Company deems such action capable of being cured. 
 2. “Change of Control” means the occurrence of
any of the following events: 
 (a) any “person” (as such term is used in Sections 13(d) and 14(d) of the Securities Exchange
Act of 1934, as amended) becomes the “beneficial owner” (as defined in Rule 13d-3 under said Act), directly or indirectly, of securities of the Company representing fifty percent (50%) or more of the total voting power
represented by the Company’s then outstanding voting securities; 
 (b) a change in the composition of the Board occurring within a
two-year period, as a result of which fewer than a majority of the directors are Incumbent Directors. “Incumbent Directors” shall mean directors who either (i) are directors of the Company as of the date hereof, or
(ii) are elected, or nominated for election, to the Board with the affirmative votes of at least a majority of the Incumbent Directors at the time of such election or nomination (but shall not include an individual whose election or nomination
is in connection with an actual or threatened proxy contest relating to the election of directors to the Company); 
 (c) The consummation of
a merger or consolidation of the Company with any other corporation, other than a merger or consolidation that would result in the voting securities of the Company outstanding immediately prior thereto continuing to represent (either by remaining
outstanding or by being converted into voting securities of the surviving entity or such surviving entity’s parent) at least fifty percent (50%) of the total voting power represented by the voting securities of the Company or such
surviving entity or such surviving entity’s parent outstanding immediately after such merger or consolidation; 
 (d) The consummation
of the sale or disposition by the Company of all or seventy-five percent (75%) or more of the Company’s assets. 
 (e) Any other
event that the Board determines to be a Change of Control. 
 3. “Company” means Intraware, Inc. or an affiliate thereof
that is based in the United States or any successor to the Company or such affiliate. 
 4. “Company-Paid Coverage” means
one hundred percent (100%) Company-paid health and dental coverage at the same level of coverage as was provided to the Employee immediately prior to the termination of the Employee’s employment. If such coverage included the
Employee’s dependents immediately prior to the termination, “Company-Paid Coverage” shall include coverage of such dependents.” 
 5. “Constructive Discharge” means (i) the occurrence of one or more of the following (“Constructive Discharge Events”): (a) a material reduction of at least ten percent (10%) in the 

  

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Employee’s base salary or target bonus potential under any applicable Company bonus plan, provided that “target bonus potential” shall not
include any annual discretionary bonuses that may be awarded by the Company from time to time; (b) a material reduction in Employee’s authority or duties (other than a material reduction in authority or duties occurring solely by virtue of
a Change of Control, as for example, when an Employee retains the position in the Company but the Company is a wholly-owned, privately-held subsidiary or division of a larger company, or other than a reduction other than for Cause); (c) the
failure to provide the Employee with benefits that, in the aggregate, are substantially comparable in value to those to which similarly-situated employees of the acquiror are entitled; or (d) a change in the Employee’s principal work
location to a location more than fifty (50) miles from the Employee’s principal work location immediately preceding the Change of Control, provided that the Employee’s commute is at least ten (10) miles longer as a result of the
relocation compared to the Employee’s commute to the current location, and (ii) a Constructive Discharge Event continues for more than thirty (30) days after delivery of written notice by the Employee to the Company specifying the
circumstances of the alleged Constructive Discharge, which notice must be delivered to the Company within five (5) business days of the Constructive Discharge Event, and (iii) Employee resigns from all positions with the Company or its
successor within ten (10) days of the expiration of Company’s thirty (30) day cure period, where such Constructive Discharge Event is still ongoing. 
 6. “Employee” means any employee of the Company who is not an executive officer of the Company for purposes of Section 16 of the Securities Exchange Act of 1934, as amended, and who is not a
party to a written change of control severance agreement with the Company. 
  

	G.	Certain Terminations Treated as Occurring After a Change of Control. 

 Notwithstanding anything in this Policy to the contrary, if, within three (3) months prior to the date on which a Change of Control occurs, the Employee’s employment with the Company is terminated by the
Company other than by reason of the Employee’s death, permanent disability or circumstances that would constitute Cause, or the terms and conditions of the Employee’s employment are adversely changed in a manner that would constitute
grounds for a termination of employment by the Employee by reason of a Constructive Discharge, and it is reasonably demonstrated that such termination of employment or adverse change (i) was at the request of a third party who has taken steps
reasonably calculated to effect the Change of Control, or (ii) otherwise arose in connection with or in anticipation of the Change of Control, then for all purposes of this Policy such termination of employment shall be deemed to have occurred
immediately after the Change of Control and shall be considered either termination of the Employee’s employment without Cause by the Company or termination of the Employee’s employment by the Employee by reason of a Constructive Discharge,
as the case may be, entitling the Employee to the benefits under Section B hereof. 
  

	H.	Section 409A. 

 1. Notwithstanding anything to
the contrary in this Agreement, if the Employee is a “specified employee” within the meaning of Section 409A (“Section 409A”) of the Internal Revenue Code of 1986, as amended (the “Code”), at the time of the
Employee’s termination of employment (other than due to death), the severance payable to the Employee, if any, pursuant to this Agreement, 

  

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when considered together with any other severance payments or separation benefits that are considered deferred compensation under Section 409A
(together, the “Deferred Compensation Separation Benefits”) that are payable within the first six (6) months following the Employee’s termination of employment, will become payable on the first payroll date that occurs on or
after the date six (6) months and one (1) day following the date of the Employee’s termination of employment. All subsequent Deferred Compensation Separation Benefits, if any, will be payable in accordance with the payment schedule
applicable to each payment or benefit. Notwithstanding anything herein to the contrary, if the Employee dies following his termination of employment but prior to the six (6) month anniversary of his or her employment termination, then any
payments delayed in accordance with this paragraph will be payable in a lump sum as soon as administratively practicable after the date of the Employee’s death and all other Deferred Compensation Separation Benefits will be payable in
accordance with the payment schedule applicable to each payment or benefit. Each payment and benefit payable under this Agreement is intended to constitute a separate payment for purposes of Section 1.409A-2(b)(2) of the Internal Revenue
Service and Department of Treasury administrative guidance promulgated under Title 26 of the United States Code (the “Treasury Regulations”). 
 2. Any amount paid under the Agreement that satisfies the requirements of the “short-term deferral” rule set forth in Section 1.409A-1(b)(4) of the Treasury Regulations shall not constitute Deferred
Compensation Separation Benefits for purposes of Section H(1) above. 
 3. Any amount paid under the Agreement that qualifies as a payment
made as a result of an involuntary separation from service pursuant to Section 1.409A-1(b)(9)(iii) of the Treasury Regulations that does not exceed the Section 409A Limit shall not constitute Deferred Compensation Separation Benefits for
purposes of Section H(1) above. For purposes of this Section H, “Section 409A Limit” will mean the lesser of two (2) times: (A) the Employee’s annualized compensation based upon the annual rate of pay paid to the Employee
during the Company’s taxable year preceding the Company’s taxable year of the Employee’s termination of employment as determined under Treasury Regulation 1.409A-1(b)(9)(iii)(A)(1) and any Internal Revenue Service guidance issued with
respect thereto; or (B) the maximum amount that may be taken into account under a qualified plan pursuant to Section 401(a)(17) of the Code for the year in which the Employee’s employment is terminated. 
 4. Any amount paid under the Agreement that qualifies as a payment made as a limited payment pursuant to Section 1.409A-1(b)(9)(v)(D) of the
Treasury Regulations (i.e., the amount does not exceed the Code 402(g)(1)(B) dollar amount for the year in which the termination of employment occurs) shall not constitute Deferred Compensation Separation Benefits for purposes of Section H(1) above.

 5. It is the intention of the parties that this Agreement complies with Section 409A. The Company and Employee will work together in
good faith to consider either (i) amendments to this Agreement or (ii) revisions to the Agreement with respect to any payments under this Agreement, which are necessary or appropriate to avoid imposition of any additional tax or income
recognition prior to the actual payment to the Employee under Section 409A. 
  

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 For Employees Age 40 or Older 
 Individual Termination 
 EXHIBIT A 
 RELEASE AGREEMENT 
 I UNDERSTAND AND AGREE COMPLETELY TO THE TERMS SET FORTH IN THE INTRWARE, INC.
EMPLOYEE CHANGE OF CONTROL SEVERANCE POLICY (THE “POLICY”). 
 I understand that this Release, together with the Policy, the
Company’s 1996 Stock Option Plan if I currently hold an option outstanding under that plan, the Company’s 1999 Non-Qualified Acquisition Stock Option Plan if I currently hold an option outstanding under that plan, and the Company’s
2006 Equity Incentive Plan if I currently hold an award outstanding, along with the terms of any agreements relating to such options and awards under such plans, and the terms and conditions of any other contract by and between the Company and me
providing for severance benefits constitutes the complete, final and exclusive embodiment of the entire agreement between the Company and me with regard to the subject matter hereof. I am not relying on any promise or representation by the Company
that is not expressly stated therein. Certain capitalized terms used in this Release are defined in the Policy. 
 I hereby confirm my
obligations under the Employment, Confidential Information, Invention Assignment and Arbitration Agreement between the Company and me. 
 Except as otherwise set forth in this Release, I hereby generally and completely release the Company and its parents, subsidiaries, successors, predecessors and affiliates, and its and their partners, members, directors, officers,
employees, stockholders, shareholders, agents, attorneys, predecessors, insurers, affiliates and assigns, from any and all claims, liabilities and obligations, both known and unknown, that arise out of or are in any way related to events, acts,
conduct, or omissions occurring at any time prior to and including the date I sign this Release. This general release includes, but is not limited to: (a) all claims arising out of or in any way related to my employment with the Company or the
termination of that employment; (b) all claims related to my compensation or benefits, including salary, bonuses, commissions, vacation pay, expense reimbursements, severance pay, fringe benefits, stock, stock options, or any other ownership
interests in the Company (other than compensation and benefits accrued on or before any termination of employment); (c) all claims for breach of contract, wrongful termination, and breach of the implied covenant of good faith and fair dealing;
(d) all tort claims, including claims for fraud, defamation, emotional distress, and discharge in violation of public policy; and (e) all federal, state, and local statutory claims, including claims for discrimination, harassment,
retaliation, attorneys’ fees, or other claims arising under the federal Civil Rights Act of 1964 (as amended), the federal Americans with Disabilities Act of 1990 (as amended), the federal Age Discrimination in Employment Act (as amended)
(“ADEA”), the federal Employee Retirement Income Security Act of 1974 (as amended), and the California Fair Employment and Housing Act (as amended). This Release does not extend to any severance or benefits due to me pursuant to the
Policy. 

 I acknowledge that I am knowingly and voluntarily waiving and releasing any rights I may have under the
ADEA, and that the consideration given under the Policy for the waiver and release in the preceding paragraph hereof is in addition to anything of value to which I was already entitled. I further acknowledge that I have been advised by this writing,
as required by the ADEA, that: (a) my waiver and release do not apply to any rights or claims that may arise after the date I sign this Release; (b) I should consult with an attorney prior to signing this Release (although I may choose
voluntarily not do so); (c) I have twenty-one (21) days to consider this Release (although I may choose voluntarily to sign this Release earlier); (d) I have seven (7) days following the date I sign this Release to revoke the
Release by providing written notice to an officer of the Company; and (e) this Release shall not be effective until the date upon which the revocation period has expired, which shall be the eighth day after I sign this Release. 
 I acknowledge that I have read and understand Section 1542 of the California Civil Code which reads as follows: “A GENERAL RELEASE DOES NOT
EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.” I hereby expressly waive and
relinquish all rights and benefits under that section and any law of any jurisdiction of similar effect with respect to my release of any claims hereunder. 
  

			
	EMPLOYEE
		
	Name:	 	  

		
	Date:	 	  

  

 A-2 

 For Employees Age 40 or Older 
 Group Termination 
 EXHIBIT B 
 RELEASE AGREEMENT 
 I UNDERSTAND AND AGREE COMPLETELY TO THE TERMS SET FORTH IN THE INTRWARE, INC.
EMPLOYEE CHANGE OF CONTROL SEVERANCE POLICY (THE “POLICY”). 
 I understand that this Release, together with the Policy, the
Company’s 1996 Stock Option Plan if I currently hold an option outstanding under that plan, the Company’s 1999 Non-Qualified Acquisition Stock Option Plan if I currently hold an option outstanding under that plan, and the Company’s
2006 Equity Incentive Plan if I currently hold an award outstanding, along with the terms of any agreements relating to such options and awards under such plans, and the terms and conditions of any other contract by and between the Company and me
providing for severance benefits constitutes the complete, final and exclusive embodiment of the entire agreement between the Company and me with regard to the subject matter hereof. I am not relying on any promise or representation by the Company
that is not expressly stated therein. Certain capitalized terms used in this Release are defined in the Policy. 
 I hereby confirm my
obligations under the Employment, Confidential Information, Invention Assignment and Arbitration Agreement between the Company and me. 
 Except as otherwise set forth in this Release, I hereby generally and completely release the Company and its parents, subsidiaries, successors, predecessors and affiliates, and its and their partners, members, directors, officers,
employees, stockholders, shareholders, agents, attorneys, predecessors, insurers, affiliates and assigns, from any and all claims, liabilities and obligations, both known and unknown, that arise out of or are in any way related to events, acts,
conduct, or omissions occurring at any time prior to and including the date I sign this Release. This general release includes, but is not limited to: (a) all claims arising out of or in any way related to my employment with the Company or the
termination of that employment; (b) all claims related to my compensation or benefits, including salary, bonuses, commissions, vacation pay, expense reimbursements, severance pay, fringe benefits, stock, stock options, or any other ownership
interests in the Company (other than compensation and benefits accrued before any termination of employment); (c) all claims for breach of contract, wrongful termination, and breach of the implied covenant of good faith and fair dealing;
(d) all tort claims, including claims for fraud, defamation, emotional distress, and discharge in violation of public policy; and (e) all federal, state, and local statutory claims, including claims for discrimination, harassment,
retaliation, attorneys’ fees, or other claims arising under the federal Civil Rights Act of 1964 (as amended), the federal Americans with Disabilities Act of 1990 (as amended), the federal Age Discrimination in Employment Act (as amended)
(“ADEA”), the federal Employee Retirement Income Security Act of 1974 (as amended), and the California Fair Employment and Housing Act (as amended). This Release does not extend to any severance or benefits due to me pursuant to the
Policy. 

 I acknowledge that I am knowingly and voluntarily waiving and releasing any rights I may have under the
ADEA, and that the consideration given under the Policy for the waiver and release in the preceding paragraph hereof is in addition to anything of value to which I was already entitled. I further acknowledge that I have been advised by this writing,
as required by the ADEA, that: (a) my waiver and release do not apply to any rights or claims that may arise after the date I sign this Release; (b) I should consult with an attorney prior to signing this Release (although I may choose
voluntarily not to do so); (c) I have forty-five (45) days to consider this Release (although I may choose voluntarily to sign this Release earlier); (d) I have seven (7) days following the date I sign this Release to revoke the
Release by providing written notice to an office of the Company; (e) this Release shall not be effective until the date upon which the revocation period has expired, which shall be the eighth day after I sign this Release; and (f) I have
received with this Release a detailed list of the job titles and ages of all employees who were terminated in this group termination and the ages of all employees of the Company in the same job classification or organizational unit who were not
terminated. 
 I acknowledge that I have read and understand Section 1542 of the California Civil Code which reads as follows: “A
GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.” I hereby
expressly waive and relinquish all rights and benefits under that section and any law of any jurisdiction of similar effect with respect to my release of any claims hereunder. 
  

			
	EMPLOYEE
		
	Name:	 	  

		
	Date:	 	  

  

 B-2 

 For Employees Under Age 40 
 Individual and Group Termination 
 EXHIBIT C 
 RELEASE AGREEMENT 
 I UNDERSTAND AND AGREE COMPLETELY TO THE TERMS SET FORTH IN THE INTRWARE, INC.
EMPLOYEE CHANGE OF CONTROL SEVERANCE POLICY (THE “POLICY”). 
 I understand that this Release, together with the Policy, the
Company’s 1996 Stock Option Plan if I currently hold an option outstanding under that plan, the Company’s 1999 Non-Qualified Acquisition Stock Option Plan if I currently hold an option outstanding under that plan, and the Company’s
2006 Equity Incentive Plan if I currently hold an award outstanding, along with the terms of any agreements relating to such options and awards under such plans, and the terms and conditions of any other contract by and between the Company and me
providing for severance benefits constitutes the complete, final and exclusive embodiment of the entire agreement between the Company and me with regard to the subject matter hereof. I am not relying on any promise or representation by the Company
that is not expressly stated therein. Certain capitalized terms used in this Release are defined in the Policy. 
 I hereby confirm my
obligations under the Employment, Confidential Information, Invention Assignment and Arbitration Agreement between the Company and me. 
 Except as otherwise set forth in this Release, I hereby generally and completely release the Company and its parents, subsidiaries, successors, predecessors and affiliates, and its and their partners, members, directors, officers,
employees, stockholders, shareholders, agents, attorneys, predecessors, insurers, affiliates and assigns, from any and all claims, liabilities and obligations, both known and unknown, that arise out of or are in any way related to events, acts,
conduct, or omissions occurring at any time prior to and including the date I sign this Release. This general release includes, but is not limited to: (a) all claims arising out of or in any way related to my employment with the Company or the
termination of that employment; (b) all claims related to my compensation or benefits, including salary, bonuses, commissions, vacation pay, expense reimbursements, severance pay, fringe benefits, stock, stock options, or any other ownership
interests in the Company (other than compensation and benefits accrued before any termination of employment); (c) all claims for breach of contract, wrongful termination, and breach of the implied covenant of good faith and fair dealing;
(d) all tort claims, including claims for fraud, defamation, emotional distress, and discharge in violation of public policy; and (e) all federal, state, and local statutory claims, including claims for discrimination, harassment,
retaliation, attorneys’ fees, or other claims arising under the federal Civil Rights Act of 1964 (as amended), the federal Americans with Disabilities Act of 1990 (as amended), the federal Age Discrimination in Employment Act (as amended), the
federal Employee Retirement Income Security Act of 1974 (as amended), and the California Fair Employment and Housing Act (as amended). This Release does not extend to any severance or benefits due to me pursuant to the Policy. 

 I acknowledge that I have read and understand Section 1542 of the California Civil Code which reads
as follows: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE
DEBTOR.” I hereby expressly waive and relinquish all rights and benefits under that section and any law of any jurisdiction of similar effect with respect to my release of any claims hereunder. 
 I acknowledge that to become effective, I must sign and return this Release to the Company so that it is received not later than fifteen (15) days
following the date of my employment termination. 
  

			
	EMPLOYEE
		
	Name:	 	  

		
	Date:	 	  

  

 C-2Employee Retention Plan

 Exhibit 10.4 
 INTRAWARE, INC. 
 EMPLOYEE RETENTION PLAN 
 In connection with the transaction contemplated by the Agreement and Plan of Merger (the “Agreement”), dated as of October 20,
2008, by and among Acresso Software Inc., a Delaware corporation (the “Parent”), Indians Merger Corp., a Delaware corporation and wholly owned direct subsidiary of Parent (“Merger Corp.”), and Intraware, Inc., a
Delaware corporation (the “Company”) in which Merger Corp. is merging with and into the Company and the Company, as the surviving corporation of such merger, will thereby become a wholly owned subsidiary of Parent (the
“Transaction”), the Company hereby adopts this Employee Retention Plan (the “Plan”) effective on, October 19, 2008, but contingent upon, the closing of the Transaction (the “Closing”).

  

	1.	PURPOSE. 

 (a) The Company desires to
provide incentives for certain covered employees to assure that the Company will have the continued dedication and objectivity of such employees, notwithstanding the occurrence of the Transaction, to continue their employment with the Company
through the Closing and provide incentive to such employees to exert their best efforts towards maximizing the value of the Company for the benefit of its stockholders. 
 (b) The Committee has determined that the adoption of the Plan is in the best interest of the Company’s stockholders. 
  

	2.	DEFINITIONS. 

 (c)
“Administrator” means the Compensation Committee of the Board or the Board. 
 (d) “Affiliate” means with
respect to any entity means any corporation or any other entity (including, but not limited to, partnerships and joint ventures) controlling, controlled by, or under common control with the entity, whether now or hereafter existing. 

(e) “Board” means the Company’s Board of Directors. 
 (f) “Cause” means: 
 (i) Any
act of personal dishonesty made by the Covered Employee in connection with the Covered Employee’s responsibilities as an employee and intended to result in substantial personal enrichment of the Covered Employee, 
 (ii) The Covered Employee’s conviction of a felony, 
 (iii) A willful act by the Covered Employee that constitutes gross misconduct and that is injurious to the Company, or 
 (iv) For a period of not less than thirty (30) days following delivery to the Covered Employee of a written demand for performance from the Company that describes the basis for the Company’s belief that the
Covered Employee has not substantially performed his or her duties, continued violations by the Covered Employee of the Covered Employee’s obligations to the Company that are demonstrably willful and deliberate on the Covered Employee’s
part. Any dismissal for Cause in accordance with Subsection (iv) of this Section 2(f) must be approved by the Board prior to the dismissal date. 
  

 1 

 (g) “Company” means Intraware, Inc. and its Affiliates. 
 (h) “Constructive Termination” means (1) the Covered Employee’s voluntary resignation following a (i) material reduction
in the: (A) the Covered Employee’s base compensation; or (B) Covered Employee’s authority, duties, or responsibilities; (ii) material change in the Covered Employee’s geographic location relative to the Covered
Employee’s geographic location prior to the Transaction; or (iii) any other action or inaction that constitutes a material breach of the terms of this Plan; or (2) any termination of the Covered Employee by the Company that is not
effected for Cause. In addition, for purposes of this Section 2(h), upon any such voluntary termination the Covered Employee must provide notice to the Company of the existence of the one or more of the above conditions within ninety
(90) days of its initial existence and the Company must be provided at least thirty (30) days to remedy the condition. 
 (i)
“Covered Employee” means an employee of the Company who has been designated by the Administrator as eligible to receive a retention bonus under the Plan and executes and delivers to the Company his or her Notice of Participation.

 (j) “Notice of Participation” means the individual notice (a form of which is shown in Appendix A) that informs the
Covered Employee of his or her designation as a participant in the Plan and which sets forth the amount and schedule of payments that such Covered Employee may be eligible to receive under the Plan. 
 (k) “Plan” means this Employee Retention Plan. 
 (l) “Section 409A” means Section 409A of the Internal Revenue Code of 1986, as amended, and the final regulations and any guidance promulgated thereunder. 
  

	3.	ADMINISTRATION. 

 (a) The Plan will
be interpreted and administered by the Administrator. The Administrator will have the exclusive power and discretion to construe the terms of the Plan and perform such acts as it deems necessary or appropriate to affect the purpose of the Plan. The
Administrator’s actions will be final and binding on all persons, including the Covered Employees, and will have the maximum deference afforded by law. For the avoidance of doubt, the Administrator shall have no authority to affect any
amendment or termination of the Plan other than in accordance with Section 7 hereof, including, without limitation, to affect any amendment of the Plan following the Closing without the consent of each Covered Employee affected by the amendment
or termination. 
 (b) The Administrator may delegate some or all of its powers and responsibilities under the Plan either to a subcommittee
or to one or more officers of the Company. 
 (c) No member of the Administrator (or any authorized delegatee) will be liable for any action
or determination made by the Administrator (or any authorized delegatee), with respect to the Plan or any distribution paid under the Plan. All expenses and liabilities that members of the Administrator (or any authorized delegatee) incur in
connection with the administration of this Plan will be borne by the Company. No members of the Administrator (or any authorized delegatee) will be personally liable for any action, determination or interpretation made in good faith with respect to
this Plan or any distribution paid hereunder, and all members of the Administrator (or any authorized delegatee) will be fully indemnified and held harmless by the Company in respect of any such action, determination or interpretation. 

 

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	4.	AMOUNT OF RETENTION BONUS. 

 Each Covered Employee will be eligible to earn a retention bonus under the Plan in the amount determined by the Administrator and set forth in the Notice
of Participation (the “Retention Bonus”). 
  

	5.	PAYMENT OF RETENTION BONUS. 

 If the conditions for payment of any Retention Bonus set forth in this Plan are satisfied, with respect to each Covered Employee, the payment of the
Retention Bonus will occur in accordance with his or her Notice of Participation. 
  

	6.	TERMINATION AND FORFEITURE OF BONUS AMOUNTS. 

 (a) Except as otherwise provided in Section 6(b) or Section 6(c) below, a Covered Employee must remain employed with the Company through the
applicable payment date set forth in the Notice of Participation in order to receive his or her Retention Bonus (or the portion thereof) that is scheduled to be paid on such date. 
 (b) If the Company terminates a Covered Employee’s employment with the Company without Cause before the Closing, the Covered Employee will receive
the sum of (i) the amount of the Retention Bonus that otherwise would have been payable to the Covered Employee on the Closing set forth in the Notice of Participation and (ii) the amount of the Retention Bonus that otherwise would have
been payable to the Covered Employee on the “Second Payment Date” (if any) set forth in the Notice of Participation, as soon as practicable following the date of such termination (but in no event later than thirty (30) days
following the date of such termination). 
 (c) If the Company terminates a Covered Employee’s employment with the Company without Cause
or the Covered Employee’s employment terminates as a result of a Constructive Termination, in each case after the Closing but before the Second Payment Date (if applicable), the Covered Employee will receive the amount of the Retention Bonus
that otherwise would have been payable to the Covered Employee on the Second Payment Date (if any) as soon as practicable following the date of such termination (but in no event later than thirty (30) days following the date of such
termination). 
 (d) If a Covered Employee (i) voluntarily terminates his or her employment with the Company other than due to a
Constructive Termination, or (ii) is terminated by the Company for Cause, he or she will forfeit any unearned Retention Bonuses remaining under this Plan. 
 (e) Any amounts not paid to a Covered Employee will be deducted from the Plan and revert to the Company and will not be reallocated to any other Covered Employee. 
  

	7.	AMENDMENT OR TERMINATION OF THE PLAN. 

 Although the Company currently expects to continue the Plan, the Administrator reserves the right to amend or terminate the Plan at any time; provided,
however, the Plan may not be amended or terminated following the Closing without the consent of each Covered Employee affected by the amendment or termination, except as may be required by any applicable law. The Company may not, without the Covered
Employee’s written consent, amend or terminate the Plan in any way that (a) prevents the Covered Employee from becoming eligible for his or her Retention Bonus under the Plan, or (b) reduces the amount of Retention Bonuses payable, or
potentially payable, to a Covered Employee under the Plan. Any Plan amendment or termination will be made in writing and approved by the Administrator. Notwithstanding the foregoing, the Company may terminate the Plan in its sole discretion, without
limitation and without requiring the consent of any other person (including any Covered Employee), upon or following the termination of the Agreement. 
  

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	8.	ASSUMPTION BY SUCCESSOR. 

 Any successor to the Company of all or substantially all of the Company’s business and/or assets (whether direct or indirect and whether by purchase, merger, consolidation, liquidation or otherwise), will assume
the obligations under this Plan and agree expressly to perform the obligations under this Plan in the same manner and to the same extent as the Company would be required to perform such obligations in the absence of a succession. For all purposes
under this Plan, the term “Company” will include any successor to the Company’s business and/or assets which become bound by the terms of this Plan by operation of law, or otherwise. 
  

	9.	NO GUARANTEE OF FUTURE SERVICE. 

 Participation in the Plan will not provide any guarantee or promise of continued service of the Covered Employee with the Company, and the Company retains
the right to terminate the employment of any Covered Employee at any time, with or without Cause, for any reason or no reason (for the avoidance of doubt, subject to the Covered Employees’ receipt of any Bonus Amount payable pursuant to the
terms of this Plan). 
  

	10.	TAX WITHHOLDING. 

 The
Company will withhold from any distributions under the Plan any amount required to satisfy any applicable income, employment and other tax withholding obligations. 
  

	11.	SECTION 409A. 

 (a)
Notwithstanding anything to the contrary in this Plan, if the Company determines that the Covered Employee is a “specified employee” within the meaning of Section 409A at the time of the Covered Employee’s termination of
employment (other than due to death), then to the extent delayed commencement of any portion of the benefits to which the Covered Employee is entitled pursuant to this Plan, when considered together with any other payments or benefits that are
considered deferred compensation under Section 409A (together, the “Deferred Compensation Separation Benefits”), is required in order to avoid a prohibited distribution under Section 409A(a)(2)(B)(i) of the Code, such
Deferred Compensation Separation Benefits will become payable on the first payroll date that occurs on or after the date six (6) months and one (1) day following the date of the Covered Employee’s termination of employment. All
subsequent Deferred Compensation Separation Benefits will be payable in accordance with the payment schedule applicable to each payment or benefit. Notwithstanding anything herein to the contrary, if the Covered Employee dies following his or her
termination but prior to the six (6) month anniversary of his or her termination, then any payments delayed in accordance with this paragraph will be payable in a lump sum as soon as administratively practicable after the date of the Covered
Employee’s death. 
 (b) The foregoing provisions of this Plan are intended to comply with the requirements of Section 409A so that
none of the benefits to be provided hereunder will be subject to the additional tax imposed under Section 409A, and any ambiguities herein will be interpreted to so comply. The Company reserves the right to amend the Plan and to take such
reasonable actions which are necessary, appropriate, or desirable to avoid imposition of any additional tax or income recognition prior to actual payment to a Covered Employee under Section 409A, provided that such amendment or action may not
materially reduce the benefits provided or to be provided to the Covered Employee under the Plan. In no event will the Company reimburse the Covered Employee for any taxes that may be imposed on him or her as a result of Section 409A.

  

 4 

	12.	FUNDING. 

 No provision of the Plan
will require the Company, for the purpose of satisfying any obligations under the Plan, to purchase assets or place any assets in a trust or other entity to which contributions are made or otherwise to segregate any assets, nor will the Company
maintain separate bank accounts, books, records or other evidence of the existence of a segregated or separately maintained or administered fund for such purposes. Nothing contained in this Plan and no action taken pursuant to the provisions of the
Agreement will create or be construed to create a trust of any kind. No property that may be acquired or invested by the Company in connection with the Plan will be deemed a security for the obligations to the Covered Employees hereunder, but will
be, and continue for all purposes to be, part of the general funds of the Company. Covered Employees will have no rights under the Plan other than as unsecured general creditors of the Company. 
  

	13.	BONUS PLAN. 

 This
Plan is intended to be a “bonus program” as defined under U.S. Department of Labor regulation 2510.3-2(c) and will be construed and administered in accordance with such intention. 
  

	14.	NONASSIGNABILITY. 

 To the maximum
extent permitted by law, a Covered Employee’s right or benefits under this Plan will not be subject to anticipation, alienation, sale, assignment, pledge, encumbrance or charge, and any attempt to anticipate, alienate, sell, assign, pledge,
encumber or charge the same will be void. No right or benefit hereunder will in any manner be liable for or subject to the debts, contracts, liabilities or torts of the person entitled to such benefit. 
  

	15.	SEVERABILITY. 

 If any provision of
the Plan is found to be invalid or unenforceable, such provision shall not affect the other provisions of the Plan, and the Plan shall be construed in all respects as if such invalid provision had been omitted. 
  

	16.	CHOICE OF LAW. 

 All questions concerning the construction, validation and interpretation of the Plan will be governed by the laws of the State of California without regard to its conflict of laws provisions. 
  

	17.	ARBITRATION. 

 The Company and the
Covered Employee each agree that any and all disputes arising out of the terms of this Plan, the Covered Employee’s employment by the Company, the Covered Employee’s service as an officer or director of the Company, or the Covered
Employee’s compensation and benefits, their interpretation and any of the matters herein released, will be subject to binding arbitration. In the event of a dispute, the parties (or their legal representatives) will promptly confer to select a
single arbitrator mutually acceptable to both parties. If the parties cannot agree on an arbitrator, then the moving party may file a demand for arbitration with the Judicial Arbitration and Mediation Services (“JAMS”) in Contra
Costa County, California, who will be selected and appointed consistent with the JAMS Employment Arbitration Rules and Procedures, except that such arbitrator must have the qualifications set forth in this paragraph. Any arbitration will be
conducted in a manner consistent with the JAMS Employment Arbitration Rules and Procedures, supplemented by the California Rules of Civil Procedure. The parties further agree that the prevailing party in any arbitration will be entitled to
injunctive relief in any court of competent jurisdiction to enforce the arbitration award. The parties hereby agree to waive their right to have any dispute between them 

  

 5 

 
resolved in a court of law by a judge or jury. This paragraph will not prevent either party from seeking injunctive relief (or any other provisional remedy)
from any court having jurisdiction over the parties and the subject matter of their dispute relating to the Covered Employee’s obligations under this Plan and the Company’s form of confidential information agreement. 
  

	18.	HEADINGS. 

 The headings in the Plan
are inserted for convenience only and will not be deemed to constitute a part hereof nor to affect the meaning thereof. 
  

	19.	ENTIRE AGREEMENT. 

 This Plan and the corresponding Notice of Participation for each Covered Employee constitute the entire understanding and agreement with respect to the subject matter contained herein, and there are no agreements, understandings,
restrictions, representations or warranties among any Covered Employee and the Company other than those as set forth or provided for herein; provided that nothing in this Plan will replace, supersede or reduce any change-of-control, severance,
termination, bonus or other similar payment(s) to which the Covered Employee may be entitled pursuant to any other written plan(s) of the Company in which the Covered Employee may participate or agreement(s) between the Company and the Covered
Employee. 
  

 6 

 APPENDIX A 
 EMPLOYEE RETENTION PLAN 
 NOTICE OF PARTICIPATION 
 Unless otherwise defined herein, the terms defined in
the Employee Retention Plan (the “Plan”) will have the same meanings in this Notice of Participation. 
  
  
 COVERED EMPLOYEE: [NAME] 
 EMPLOYEE ID NUMBER: [ID NUMBER] 
  
  
 Intraware, Inc. (the “Company”)
is pleased to inform you that you have been designated as a Covered Employee under the Plan. Pursuant to the terms of the Plan, you are eligible to earn a Retention Bonus equal to
[                    ($—)] under the Plan (the “Retention Bonus”), payable [with respect to
[                    ] of the Retention Bonus] as a lump sum payment on the Closing [and with respect to
[                    ] of the Retention Bonus as a lump sum payment on the date that is [    ] days after the
Closing (the “Second Payment Date”)]. 
 Assuming you meet the requirements of the Plan (including the conditions and
limitations set forth in Section 6 of the Plan), you will receive your Retention Bonus in accordance with the payment schedule set forth above (and subject to the other terms, conditions, restrictions and limitations set forth in the Plan).

 You agree to maintain in complete confidence the existence of this Notice of Participation and the Plan and the contents and terms of this
Notice of Participation and the Plan (collectively, the “Bonus Information”). Except as required by applicable law, you may disclose Bonus Information only to your immediate family members, the court in any proceedings to enforce
the terms of this Notice of Participation and the Plan, and your accountant and any professional tax advisor to the extent that they need to know the Bonus Information in order to provide advice on tax treatment or to prepare tax returns, and must
prevent disclosure of any Bonus Information to all other third parties. You agree that you will not publicize, directly or indirectly, any Bonus Information.

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