Document:

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                          SOFTWARE LICENSE AGREEMENT

                                BY AND BETWEEN

                            ONE VOICE TECHNOLOGIES

                                      AND

                           PHILIPS SPEECH PROCESSING

This Software License Agreement is made as of March 3, 2000 (the "Effective
Date") by and between Philips Speech Processing, a division of Philips
Electronics North America Corporation, having a place of business at 64
Perimeter Center East, Atlanta, GA 30346 ("Philips"), and One Voice
Technologies, Inc., having its place of business at 6333 Greenwich Drive, Suite
240 San Diego, CA 92122 ("One Voice").

                                    RECITALS

WHEREAS, Philips is active in the development of speech recognition technology
and further developing that technology for integration into, manufacturing,
selling and distribution of speech enabled products and services.

WHEREAS, One Voice is active in the field of development and design of speech
enabled interfaces for use with Internet and Intranet Websites as well as
wireless networks and wishes to develop and design interfaces based upon
Philips' proprietary speech technology.

WHEREAS, Philips is the owner of intellectual property and know-how pertaining
to speech recognition technology and is prepared to grant One Voice the right of
using the speech recognition technology and documentation, on the terms and
conditions of this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and promises herein
contained, the parties hereto agree as follows:

                                   ARTICLE 1
                                  DEFINITIONS

Words shall have their normally accepted meanings as employed in this Agreement.
The terms herein and hereof, unless specifically limited, shall have reference
to the entire Agreement.  The word "shall" is mandatory, the word "may" is
permissive, the word "or" is not exclusive, the word "includes" and including"
are not limiting and the singular includes the plural and vice versa.  As used
in this Agreement, the following terms will have the meanings indicated:

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
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    1.1  "Agreement" means this present document including its appendices,
          ---------
         initialed or signed by the parties and attached hereto, all of which
         form an integral part hereof.

    1.2  "Control" shall mean direct or indirect ownership of 50% or more of the
          -------
         outstanding voting securities of a corporate entity with the right to
         vote for the election of directors or the equivalent thereof or
         comparable voting interest in a non-corporate entity and shall also
         mean the possession, direct or indirect, of the power to direct or
         cause the direction of the management and policies of such entity. The
         terms "Controlling" and "Controlled" shall have correlative meanings.

    1.3  "Delivery Date" means the date on which Philips has delivered to One
          -------------
         Voice the Licensed Software.

    1.4  "Documentation" means the technical and other information and data, in
          -------------
         human and/or machine-readable form and in the form as generally
         maintained by Philips and (to be) made available hereunder to One Voice
         for use with the Licensed Software, as more particularly identified in
         Exhibit B hereto, and any changes to such information and data which
         are issued from time to time during the term of this Agreement.

    1.5  "Effective Date" means the date set forth in the heading of this
          --------------
         Agreement.

    1.6  "Internet" means a global network of interconnected computer networks,
          --------
         each using the Transmission Control Protocol/Internet Protocol and/or
         such other standard network interconnection protocols as may be adopted
         from time to time, which is used to transmit content that is directly
         or indirectly delivered to a computer or other digital electronic
         device for display to an end-user, whether delivered through online
         browsers, commercial online services, offline browsers (a browser that
         allows users to access a site without requiring an online connection)
         or through push technology, electronic mail, broadband distribution
         (high bandwidth above 56kb), satellite, wireless or otherwise.

    1.7  "Introductory Licensed Product" means a computer program comprising the
          -----------------------------
         combination of one or more Licensed Run Time Modules integrated with
         the Introductory One Voice Product.

    1.8  "Introductory One Voice Product" means a speech enabled software
          ------------------------------
         application with limited functionality designed and developed by One
         Voice for licensing or sublicensing to third parties "free of charge"
         as more particularly described on Exhibit D. Upon request by One Voice,
         Philips may provide technical input with respect to such product;
         provided however that such input shall be solely at Philips'
         discretion.

                                       2

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
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    1.9   "Licensed Software" means the speech SDK software owned by Philips as
           -----------------
          more fully described in Exhibit B of this Agreement, Maintenance
          Releases and New Releases thereto, which are commercially released by
          Philips during the term of this Agreement.

    1.10  "Licensed Product" shall mean a computer program comprising the
           ----------------
          combination of one or more Licensed Run Time Modules integrated with
          One Voice Products.

    1.11  "Maintenance Release" means minor improvements to the current versions
           -------------------
          of any Licensed Software subsequent to the initial delivery that
          replaces the current version and which is generally made available to
          Philips' supported licensees, together with, new or revised
          Documentation which properly describes the improved Licensed Software.
          Maintenance Releases shall not include any newly developed products or
          upgrades which Philips reserves the right to license separately.

    1.12  "New Release" means a new version of the Licensed Software, or a
           -----------
          replacement of the Licensed Software, containing new features or
          functions as well as error corrections.

    1.13  "Net Selling Price" shall mean the invoice price (expressed in US
           -----------------
          Dollars) of the Licensed Product Sold by One Voice to any third party,
          during the term of this Agreement less (i) the invoice price of
          Licensed Products returned for credit, (ii) cash discounts, (iii)
          shipping, insurance, taxes and other government fees, and (b) in any
          case where the Licensed Product is transferred other than by Sale, the
          average Net Selling Price of the Licensed Products that are Sold
          during the prior 60 day period, as calculated in accordance with (a)
          above.

    1.14  "One Voice Business" means the business as conducted by One Voice of
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          providing the One Voice Products to third parties that provide
          products and services through the Internet, Intranets and wireless
          networks.

    1.15  "One Voice Products" means the products identified on Exhibit D, as
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          One Voice may amend from time to time with the consent of Philips
          which consent shall not be unreasonably withheld or delayed.

    1.16  "Philips Competitor" means those companies listed in Exhibit G.
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    1.17  "Sold (Sell/Sale)" shall mean the delivery or transfer of a Licensed
           ----------------
          Product in exchange for monetary consideration.

    1.18  "Licensed Run Time Modules" means the specific applications files
           -------------------------
          developed by One Voice from the Licensed Software for integration into
          One Voice Products or the Introductory One Voice Product.

                                       3

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
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    1.19  "Territory" shall be worldwide.
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    1.20  "Website" shall mean a site containing documents and other files with
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          a unique uniform resource locator ("URL") address on the Internet.

    1.21  "IVIT(TM)" shall mean the Intelligent Voice Interactive Technology
           ----
          that One Voice has developed and owns.

                                   ARTICLE 2
                               SCOPE AND CONTENTS

    2.1  Grant of license rights.  Subject to the terms and conditions of this
         -----------------------
Agreement, Philips hereby grants to One Voice a limited, perpetual,
nonexclusive, right and license to: (a) without the right to sublicense, use the
Licensed Software, in object code form only and the Documentation for internal
use in connection with design, development and creation of Licensed Run Tune
Modules for integration with the Introductory One Voice Products and One Voice
Products to create the Introductory Licensed Product and Licensed Products; and
(b) market, distribute, sell, sublicense, transfer and otherwise distribute, and
provide support with respect to, Introductory Licensed Products and Licensed
Products within the Territory.  The foregoing license to distribute is limited
to distribution of the Licensed Run Time Modules integrated with the
Introductory One Voice Product and One Voice Products and not as a stand-alone
product (other than providing Maintenance and New Releases), whether distributed
electronically, on media or by any other means now known or hereafter developed.
The foregoing license shall not initially include the right to direct
distribution through retail storefronts.  In the event that One Voice intends to
distribute the Licensed Products or Introductory Licensed Products through
retail storefronts, One Voice shall notify Philips of such proposal and if One
Voice does not receive notice from Philips that it rejects such proposal within
ten (10) business days of receipt of such proposal, then such proposal shall be
deemed accepted and the license shall be deemed amended to include such right.
One Voice shall not loan, rent, lease, give, sublicense or otherwise transfer
the Licensed Software or Licensed Run Time Modules, including any part thereof,
or any copy thereof, in whole or in part, to any dealer, distributor, end user
or any other third party other than as part of or in maintaining or updating a
Licensed Product or Introductory Licensed Product as set forth herein.

    2.2  Required Licensing Terms.  In licensing the Licensed Products to third
         ------------------------
parties One Voice shall apply license terms and conditions that explicitly
mention the proprietary rights of Philips as a licensor of One Voice in the
Licensed Products and that effectively protect those rights.  One Voice's
license agreements shall include provisions which are substantially similar to
Sections 2.3 and 6.3, with respect to the Licensed Run Tune Modules incorporated
in the Licensed Products.  If so requested, One Voice shall provide Philips with
copies of its proposed licensing terms and conditions.

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One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
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    2.3  Ownership.
         ---------

         2.3.1  By Philips.  Philips retains all right, title and interest in
                ----------
the Licensed Software and the Documentation, including all parts thereof and any
copies, in whole or in part, subject only to prior commitments and the licenses
granted under the terms of this Agreement. One Voice agrees to execute (in
recordable form where appropriate) any instruments and/or documents as Philips
may reasonably request to verify and maintain Philips' ownership rights in the
foregoing, or to transfer any part of the same which may vest in One Voice for
any reason. One Voice shall not exceed the scope of the licenses granted in this
Section 2 and shall not reverse engineer, decompile, disassemble or otherwise
attempt to learn any source code, structure, algorithms or ideas underlying the
Licensed Software, nor shall it modify, translate or create derivative works
based on the Licensed Software except as part of One Voice's authorized use of
the Licensed Software as provided in Section 2.1.

         2.3.2  By One Voice.  One Voice retains all right, title and interest
                ------------
in the One Voice Products and Introductory One Voice Products. One Voice also
retains all right, title and interest in the software applications and other
data created by or for One Voice using the Licensed Software as authorized under
the terms of this Agreement, subject to Philips' underlying ownership rights in
the Licensed Software identified in Section 2.3.1 and the licenses granted under
the terms of this Agreement.

    2.4  Reservation of Rights.  Each party reserves all rights in its
         ---------------------
proprietary information and intellectual property that are not explicitly
granted to the other party under this Agreement.

    2.5  Trademarks.  For Licensed Products sold through retail storefronts, if
         ----------
any, One Voice shall display or cause to be displayed the Philips' Trademarks
shown in Schedule C (the "Trademarks") on the outside product packaging in which
the Licensed Product is incorporated strictly in accordance with Philips'
guidelines for the use of its trademarks as provided to One Voice by Philips.
One Voice shall have no such obligation for Licensed Products or Introductory
Licensed Products that are sold or otherwise distributed electronically,
including without limitation through the Internet except that One Voice shall
display the applicable Trademarks on the "Splash Screen" and credit Philips in
the "About Box". One Voice will not delete any Trademarks, trade names or
copyright notices present in or displayed by the Licensed Software. One Voice
will not claim any right to use any of Philips' Trademarks except pursuant to
this Agreement and its use of each Trademark will inure to the benefit of
Philips. One Voice (i) will not act in any manner that might reasonably injure
the rights or goodwill of Philips with respect to the Trademarks, (ii) will not
challenge the validity or ownership of the Trademarks, and (iii) will protect
the Trademarks as necessary and appropriate. One Voice expressly acknowledges
that all of Philips' Trademarks with their associated goodwill, copyrights,
trade secrets and proprietary rights falling within the scope of this Agreement
are and shall remain the property of Philips.

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One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

                                   ARTICLE 3
                                    PRICING

    3.1  For all Licensed Product Sold or transferred by One Voice, One Voice
will pay Philips licensing fees at the prices set forth in Schedule A.
Notwithstanding the foregoing or any other provision of this Agreement, no
licensing fees shall be due for (i) any Introductory Licensed Products (a)
during the first ninety days that such Introductory Licensed Product is offered
for free by One Voice and (b) after such ninety days, as long as One Voice
offers for sale Licensed Products in addition to the Introductory Licensed
Product; and (ii) subject to Philips' prior consent (which consent shall not be
unreasonably withheld or delayed), other commercially reasonably promotional
giveaways that One Voice makes available at no charge. One Voice shall promote
the Licensed Products at least equally with any other revenue-bearing products
of One Voice that incorporates third party technology. The fees in Schedule A do
not include sales, use, excise and similar taxes, nor the cost of shipping or
insurance, for which One Voice is responsible. One Voice is free to determine
its own resale prices and sublicensing fees unilaterally.

    3.2  During the term of this Agreement, One Voice agrees to Sell and
distribute such quantities of the Licensed Products to reach the Annual Minimum
Royalty Commitment as set forth on Exhibit A. If, during any annual period of
the term of this Agreement, One Voice does not meet the Annual Minimum Royalty
Commitment, then Philips will notify One Voice in writing, detailing the amount
by which the royalties actually paid by One Voice are less than the applicable
Annual Minimum Royalty Commitment ("Shortfall). One Voice will have 30 days from
receipt of such notice pay the amount of the Shortfall.

    3.3  Philips agrees to pay One Voice a commission in the amount specified in
Exhibit A for any and all sales of Philips products to One Voice Website
customers and other users that purchase Philips products through the link from
the One Voice Website to the Philips Website.

    3.4  During the term of this Agreement and any extension thereof, each party
shall send a statement together with the appropriate payments to the other party
within fifteen (15) days following the last day of March, June, September and
December.  In the case of One Voice, each such statement shall specify, in
summary form, (i) the number of Licensed Products distributed to customers by
One Voice during the prior quarterly period and (ii) the license fees on
Licensed Products due for such period.  In the case of Philips, each such
statement shall specify (i) the number and type of Philips products purchased by
One Voice Website customers and other users during the prior quarterly period,
and (ii) the commissions due for such sales

    3.5  Each party shall maintain for at least three (3) years its records,
contracts and accounts relating to, in the case of One Voice, distribution and
sale of Licensed Product and, in the case of Philips, the sale Philips products
to One Voice Website customers and other users.  In addition, each party may at
its own expense audit the books of account of the other party relating to such
records at the place where such books are kept.  Any such audit shall be
conducted by an independent professional auditor reasonably acceptable to both
parties, on ten (10) working days prior written notice and during normal
business hours.  Any such audit shall be conducted no more

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One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

frequently than once a year, must last no more than 5 business days and must not
be disruptive of the audited party's business.  A copy of the report made by
such auditor shall be provided to both Parties at the same time and shall
include only the amount of royalties or commissions, as applicable, required to
be paid and the amount actually paid, during the period being audited.  If
during the course of such audit, it is discovered that audited party is in
default of any payment obligation to the other party or the audit reveals a
discrepancy in the auditing party's favor of five percent (5%) or more in the
period being audited (a "Payment Default"), the cost of such audit shall be
borne by the audited party.  Furthermore, the audited party shall immediately
remedy such Payment Default, together with interest at the rate of 18% per annum
(or, if lower, the highest rate allowed by law) calculated from the date such
payment was due until such payment is actually made.  If the audit reveals an
overpayment by the audited party, then the auditing party will promptly pay the
amount of such overpayment, together with interest at the rate of 18% per annum
(or, if lower, the highest rate allowed by law) calculated from the date such
payment was made until such payment is actually repaid by the auditing party.
Further, if no significant error or omission (i.e., less than 5%) is found as a
result of any such audit, the expenses for the audited party's personnel
participation in such audit (at such personnel's then current hourly rate), as
well as any out-of-pocket expenses incurred by the audited party, shall be
promptly reimbursed by the auditing party.

                                   ARTICLE 4
                                   DELIVERY

Within 5 days after the Effective Date, Philips shall make available to One
Voice one (1) copy of each of the Licensed Software set forth in Exhibit B
hereto, and shall provide the Documentation in the English language. In the
event any deliverable is already in the possession or custody of One Voice, such
item(s) shall, to the extent used in connection with the rights granted in
Section 2 above, be subject to the terms of this Agreement, notwithstanding any
pre-existing agreement or understanding between One Voice and Philips with
respect to such items. In addition, during the term of this Agreement, Philips
shall promptly provide One Voice with any updates, upgrades and other releases
(collectively, "Updates") of the Licensed Software as well as any and all
modifications to the Documentation, that Philips makes available to its
licensees. Philips agrees that such Updates shall at a minimum include, during
the term of this Agreement, (a) updating the Licensed Software to support future
versions of Windows operating systems and providing such updates no later than [
30 days prior to the release of said systems] after such versions are made
commercially available, and (b) developing the languages as specified in Exhibit
A.

                                   ARTICLE 5
                               TECHNICAL SUPPORT

       5.1  Philips shall provide the Support Services specified in Exhibit E,
attached hereto.

       5.2  In addition, in the event any of the Licensed Software needs to be
modified, customized or extended, One Voice will provide Philips, on a project
by project basis, with a

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One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

written request thereto. Any such modifications, customization or extension
needs to be mutually agreed to by the parties in accordance with the following
procedure.

One Voice will submit any such written request to Philips, which request will
contain basic terms and requirements such as a description of the requested
functionality and other requirements, the desired milestone delivery schedule
and any other pertinent information deemed necessary.  Upon receipt of such
written request Philips will evaluate its scope and related terms, and will in
good faith negotiate with One Voice regarding the technical work needed to
complete the request.  The written request will, if necessary, be corrected and
revised to reflect the mutual understanding of the parties and executed by
Philips and One Voice as accepted, and shall be deemed a sequentially ordered
addendum to the Agreement and shall be governed by the terms hereof.  The
technical support that Philips will provide pursuant to this Article will be at
arm's length terms and conditions, to be agreed on a case-by-case basis.

                                   ARTICLE 6
                          NON-USE AND NON-DISCLOSURE

    6.1  Definition.  "Confidential Information" means any information disclosed
         ----------    ------------------------
by either party to the other party, either directly or indirectly, in writing,
orally or by inspection of tangible objects (including without limitation
documents, prototypes, samples, plant and equipment), which is designated as
"Confidential," "Proprietary" or some similar designation. Information
communicated orally shall be considered Confidential Information if identified
as such whether orally or in writing Confidential Information may also include
information disclosed to a disclosing party by third parties. Confidential
Information shall not, however, include any information which (i) was publicly
known and made generally available in the public domain prior to the time of
disclosure by the disclosing party; (ii) becomes publicly known and made
generally available after disclosure by the disclosing party to the receiving
party through no action or inaction of the receiving party, (iii) is already in
the possession of the receiving party at the time of disclosure by the
disclosing party as shown by the receiving party's files and records prior to
the time of disclosure; (iv) is obtained by the receiving party from a third
party without a breach of such third party's obligations of confidentiality; (v)
is independently developed by the receiving party without use of or reference to
the disclosing party's Confidential Information, as shown by documents and other
competent evidence in the receiving party's possession; or (vi) is required by
law to be disclosed by the receiving party, provided that the receiving party
gives the disclosing party prompt written notice of such requirement prior to
such disclosure and assistance in obtaining an order protecting the information
from public disclosure.

    6.2  Non-Use and Non-Disclosure.  During the term of this Agreement and for
         --------------------------
10 years thereafter neither party shall use any Confidential Information of the
other party for any purpose except to exercise its rights and perform its
obligations under this Agreement. Neither party shall disclose any Confidential
Information of the other party to third parties or to such party's employees,
except to those employees of the receiving party with a need to know.
Notwithstanding the above, either party may disclose information on a "need-to-
know" basis to potential business

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One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

associates, on the understanding that any such business associate has signed a
non-use and non-disclosure agreement in content similar to the provisions
hereof, prior to any disclosure of Confidential Information.  Neither party
shall reverse engineer, disassemble or decompile any prototypes, software or
other tangible objects that embody the other party's Confidential Information
and that are provided to the party hereunder.

    6.3  Maintenance of Confidentiality.  Each party shall take reasonable
         ------------------------------
measures to protect the secrecy of and avoid disclosure and unauthorized use of
the Confidential Information of the other party. Without limiting the foregoing,
each party shall take all precaution to protect and maintain the confidentiality
of the Confidential Information, which precautions shall be at least equivalent
in scope and effect to the measures taken by that party to protect its own most
confidential information. Moreover, each party shall ensure that its employees
who have access to Confidential Information of the other party have signed a
non-use and non-disclosure agreement in content similar to the provisions
hereof, prior to any disclosure of Confidential Information to such employees.
Neither party shall make any copies of the Confidential Information of the other
party except to exercise its rights or perform its obligations under this
Agreement or, for any other purpose, unless the same are previously approved in
writing by the other party. Each party shall reproduce the other party's
proprietary rights notices on any such approved copies, in the same manner in
which such notices were set forth in or on the original.

                                   ARTICLE 7
                          WARRANTIES AND INDEMNITIES

    7.1  Philips warrants that it has the full right and authority to grant to
One Voice the licenses granted herein with respect to the Licensed Software and
the Documentation under the terms of this Agreement, and Philips represents that
as of the date of this Agreement, Philips has not received, nor, to its
knowledge, is aware of, any assertions, threats or claims from any third party
that the Licensed Software or Documentation, or any portion of either,
infringes, breaches or misappropriates any patents, copyright, or trademark or
other proprietary rights of such third party, nor is Philips aware of any basis
for any such assertion, threat or claim.

    7.2  Philips represents that the Software and Documentation licensed,
disclosed or otherwise made available by Philips to One Voice hereunder shall be
provided with care by Philips and shall reflect Philips' state-of-the-art
technology, and that such shall correspond to what is being used and available
within Philips in and/or for its own manufacture of speech recognition and
understanding products and services.

    7.3  Philips shall indemnify and hold One Voice harmless against any and all
costs, claims, damages, expenses, losses and demands (including reasonable
attorneys fees) incurred by or against One Voice as a result of or in connection
with any third party claim made or alleged that the Licensed Software infringes
any patents, trade secrets, copyright, trademark or other proprietary rights of
any third party in the territory listed in Exhibit F, conditioned on the
following: (i) that Philips is notified promptly in writing by One Voice of any
notice of such claims; (ii) that Philips

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One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

has the sole control of the defense of any action, including appeals, on such
claim and all negotiations for its settlement or compromise and (iii) that the
One Voice fully cooperates, at Philips' cost, with Philips in relation to the
defense or settlement of the claim.  Notwithstanding the provisions of the
preceding sentence, both parties agree that failure of One Voice to undertake
any of the foregoing actions under (i), (ii) or (iii) shall not relieve Philips
of its indemnity obligations hereunder, unless and to the extent that Philips
has sustained a substantial adverse affect thereby.

    7.4  Should the use, sale or distribution of the Licensed Software be
enjoined, or in Philips' opinion be likely to be enjoined, Philips shall either,
at its expense, (i) procure for One Voice the right to continue using the
Licensed Software, (ii) replace or modify the same so that it becomes
noninfringing but still provides substantially the same functionality as the
Licensed Software provided prior to replacement or modification, or (iii) if
neither of these options is reasonably available, withdraw the Licensed Software
and refund to One Voice an equitable portion of all fees paid by One Voice under
this Agreement.

    7.5  Notwithstanding the foregoing, Philips will have no liability to One
Voice or its customers with respect to any claim of patent, copyright or other
intellectual property infringement to the extent based upon a claim that the
Licensed Run Tune Modules infringe the ntellectual property rights of another
person or entity if the Licensed Software itself does not so infringe such
intellectual properly rights.

    7.6  Philips will have no liability for any claim of infringement of any
third party copyright of trademark right to the extent that such claim arises as
a result of (a) use of Licensed Software by One Voice or any sublicensee of One
Voice in connection or combination with software or hardware not provided by
Philips, where the claim arises solely from the combination with the other
software or hardware with which Licensed Software is combined, or (b)
modification of Licensed Software by One Voice or (c) the use, reproduction or
distribution of the Licensed Software by One Voice after a reasonable time
period from the date that One Voice receives from Philips replacement or
modified Licensed Software that is noninfringing but provides substantially the
same functionality as the Licensed Software prior to replacement or
modification, provided, in any case, that Philips first informs One Voice in
writing that the Licensed Software is likely to be held to infringe a third
party's IP rights and that Philips then exercises one of the three options
listed in the preceding paragraph 7.3. In the event that a third-party claim of
infringement is asserted against a trademark, Philips may instruct One Voice to
use a different trademark or cease using the infringing trademark.

    7.7  Except to the extent provided below, and except for gross negligence,
willful or intentional infringement liability, Philips shall not be obliged to
indemnify, save and hold harmless One Voice from and against "User-Based
Royalties" that are awarded in favor of a third-party by a court of competent
jurisdiction, to the extent that such awarded Use-Based Royalty could not be
avoided by Philips reasonably and in good faith exercising one or more of the
options provided to Philips in Section 7.3.  For the purposes of this section, a
"Use-Based Royalty" is a royalty or lost profits award based on the number of
times that the Licensed Product is used as opposed to an award based on a
percentage or portion of the per unit price.  Philips warrants and undertakes
that to the best of its

                                       10

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

knowledge, as of the Effective Date, no third party has claimed that it is
entitled to the payment Use-Based Royalties with regard to the Licensed
Software.  If a third party makes any claim that it is entitled to the payment
of Use-Based Royalties with regard to the Licensed Software and/or refuses to
grant Philips a license, under reasonable non-use based terms and conditions,
for the intellectual property rights to which the claim relates, then (a)
Philips agrees to use all commercially reasonable efforts to defend any such
claims at its own cost; and (b) Philips agrees to keep One Voice fully informed
of any such claims.  If, in Philips opinion, it is unable to defend such claim,
and One Voice incurs any liability to such third party based on Use-Based
Royalties with regard to the Licensed Software, Philips shall promptly pay One
Voice an amount equal to a payment based on a percentage or portion (to be
mutually agreed upon by the parties) of the Per Unit Price times the quantity of
licenses for which One Voice is required to pay the aforementioned Use-Based
Royalties.

    7.8   Philips represents, undertakes and warrants to One Voice that the
Licensed Software will perform substantially in conformance with the
Documentation for a period of one year from the Delivery Date. Notwithstanding
the foregoing, Philips does not, however, warrant that the operation of such
Licensed Software will be uninterrupted or error free. If the Licensed Software
fails to perform substantially in conformance with the Documentation during the
warranty period set forth herein, then after return of the non-conforming
Licensed Software by One Voice, Philips will, upon prompt notice to and
consultation with One Voice regarding the severity of the problem, correct that
non-conformity within the time period mutually agreed upon, or, if unable to do
so after using best commercial efforts to do so, will replace the nonconforming
Licensed Software with a functionally equivalent Licensed Software with One
Voice approval. The warranty provided herein shall not apply if failure of the
Licensed Software covered by such warranty to perform substantially in
conformance with the Documentation has resulted from accident, abuse,
modification, misapplication, improper use or faulty equipment.

    7.9   Philips shall indemnify and hold One Voice harmless against physical
damage to a third party's hardware, system or network on which the Licensed
Product or Introductory Licensed Product was installed or used to the extent
such damage is solely attributable to a defect in the Licensed Software.

    7.10  EXCEPT FOR THE LIMITED WARRANTIES SPECIFIED HEREIN, THE LICENSED
SOFTWARE AND DOCUMENTATION ARE LICENSED "AS IS". FURTHERMORE, THE WARRANTIES AND
REMEDIES PROVIDED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES
EXPRESS OR IMPLIED, AND PHILIPS MAKES NO OTHER WARRANTIES OF ANY KIND, EXPRESS,
IMPLIED, ORAL OR WRITTEN. IN ADDITION PHILIPS DISCLAIMS ANY IMPLIED WARRANTIES
OF INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

    7.11  The Licensed Software is warranted to be Year 2000 Compliant, meaning
that the functionality and the performance of the Licensed Software is not
materially adversely affected by dates prior to, during and after the year 2000
(i) on a stand alone basis in accordance with the applicable specifications and
user instructions; and (ii) as originally delivered, unmodified (unless in

                                       11

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

accordance with Philips release procedures and/or instructions).
Notwithstanding (i) and (ii), the foregoing warranty shall be effective and
shall apply even if the Licensed Software is not used or distributed on a stand-
alone basis or has been modified, unless and to the extent that the Licensed
Software becomes non-compliant solely as a result of such use, distribution or
modification.

     If it is demonstrated nevertheless during the term of the Agreement that
the Licensed Software is not fully Year 2000 Compliant, One Voice's sole and
exclusive remedy, and Philips' sole and exclusive obligation, at Philips' sole
expense will be, (a) to repair/correct free of charge such Licensed Software (or
part thereof), or if this is not reasonably achievable (b) to offer One Voice a
replacement program (or part thereof) that is Year 2000 Compliant.  In case (a)
applies, Compliance will be achieved by means of a fix, update or upgrade,
provided One Voice co-operates at no cost to One Voice.

     This warranty is in lieu of any and all other warranties, whether express
or implied, statutory or otherwise, including, without limitation, any warranty
of merchantability or fitness for a particular purpose related directly or
indirectly to Year 2000 compliance, which are hereby excluded, and does not
imply that the Licensed Software will always work without interruption or will
be error free

                                   ARTICLE 8
                             TERM AND TERMINATION

    8.1  Term.  The term of this Agreement will commence on the Effective Date
         ----
and continue in full force and effect for three (3) years from the Effective
Date (the "Initial Term"), unless terminated as provided for in Article 8.2.
Provided that neither party is in default under this Agreement, at the end of
the Initial Term or any Extended Terms, this Agreement shall automatically renew
for a successive one (1) year period (the "Extended Term") unless terminated by
either party giving at least sixty (60) days written notice prior to the
expiration of the Initial Term or any Extended Term, as the case may be.

    8.2  Early Termination.  This Agreement may be terminated by mutual
         -----------------
agreement of the parties, or upon occurrence of any of the following events
during the term hereof:

         (a) Philips shall have the right to terminate this Agreement for cause
immediately in the event that (i) One Voice defaults in any payment due to
Philips and such default continues for a period of thirty (30) days after
written notice to One Voice; (ii) One Voice fails to perform any material
obligation, duty or responsibility or is in default with respect to any material
term or condition undertaken by it under this Agreement and such default
continues for a period of thirty (30) days after written notice to One Voice;
(iii) a Philips Competitor acquires (x) substantially all of the assets of One
Voice, (as shown in Exhibit G) or (y) a portion of the voting securities of One
Voice which constitutes Control thereof, ; or (iv) a receiver is appointed for
One Voice or its property, or it makes an assignment for the benefit of its
creditors, or any proceedings are commenced by, for or against it under any
bankruptcy, insolvency or debtor's relief law, or One Voice is liquidated or
dissolved;

                                       12

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

         (b) One Voice shall have the right to terminate this Agreement
immediately in the event that (i) Philips fails to perform any material
obligation, duty or responsibility or is in default with respect to any material
term or condition undertaken by it under this Agreement (including but not
limited to failure to update the Licensed Software to support future Windows'
operating systems and not developing languages as outlined in Exhibit A) and
such default continues for a period of thirty (30) days after written notice to
Philips; or (ii) a receiver is appointed for Philips or its property, or it
makes an assignment for the benefit of its creditors, or any proceedings are
commenced by, for or against it under any bankruptcy, insolvency or debtor's
relief law, or it is liquidated or dissolved, or (iii) Philips defaults in any
payment due to One Voice and such default continues for a period of thirty (30)
days after written notice to Philips.

    8.3  Effect of Termination.  Upon termination of this Agreement due to
         ---------------------
expiration or for reasons of a material breach committed by One Voice as
described in Article 8.2 (a), all licenses granted by Philips to One Voice
pursuant to this Agreement shall terminate from that day forward except as
otherwise provided in this Section 8.3.  Any and all licenses granted by One
Voice for Licensed Products and Introductory Licensed Products prior to the
effective date of any expiration or termination of this Agreement shall remain
in effect, subject to their terms and conditions, and One Voice shall retain the
right to provide support to its customers and users of the Licensed Products and
Introductory Licensed Products.  Furthermore, in the event of expiration of this
Agreement or any termination other than for One Voice's material breach of its
obligations hereunder with respect to Philips' intellectual properly rights, One
Voice shall have a period of [90] days after such expiration or termination to
market, distribute and Sell any remaining inventory of Licensed Products and
Introductory Licensed Products, subject to One Voice's obligations to pay
royalties to Philips as provided herein.  After such time period, and except as
required to provide ongoing support to customers, One Voice shall return, erase,
or destroy the Licensed Software and the Documentation it possesses or controls,
including all copies made thereof.  Upon the termination of this Agreement, all
fees owed and outstanding by One Voice to Philips pursuant to this Agreement
shall be paid within ten (10) days after the date of termination by Philips.
Articles 2.4, 2.5, 6, 7, 8.3, 9 and 10 shall survive this Agreement.

                                   ARTICLE 9
                              DISPUTE RESOLUTION

    9.1  Disputes.  Any dispute relating to this Agreement will in the first
         --------
instance be referred to the Management of both parties.  If the parties'
Management cannot resolve a dispute within thirty (30) days after such dispute
is referred to them according to this Article 9.1, the parties shall abide by
the dispute resolution procedures in Article 9.2 and 9.3.

    9.2  Mediation.  The parties shall submit to non-binding mediation of the
         ---------
dispute before a professional mediator, whom the parties will mutually select.
If such dispute is not resolved within thirty (30) days of the start of such
mediation, the parties shall resolve the dispute as set forth in Article 9.3.

                                       13

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

    9.3   Arbitration Proceedings.  All disputes arising out of or in connection
          -----------------------
with this Agreement shall be finally settled in accordance with the Rules of
Commercial Arbitration of the American Arbitration Association by three (3)
arbitrators, one appointed by each of Philips and One Voice, and the third
arbitrator, who will preside over the arbitration panel, by agreement of the two
arbitrators initially appointed. Nevertheless, when a dispute actually arises
the parties may, at that time, agree in writing to entrust the arbitration to
one arbitrator instead of to three. The arbitration shall be held in the English
language in San Diego, California, if initiated by Philips, or in New York, New
York if initiated by One Voice. The award of the arbitrator(s) shall be final
and binding upon the parties hereto.

                                  ARTICLE 10
                                    GENERAL

    10.1  Independent Contractors.  The relationship of Philips and One Voice
          -----------------------
established by this Agreement is that of independent contractors.  Neither party
will have any right, power or authority to assume, create or incur any expense,
liability or obligation, express or implied, on behalf of the other.

    10.2  Confidential Terms.  Except as expressly provided herein, neither
          ------------------
party shall disclose any terms of this Agreement to any third party without the
consent of the other party, except as required by securities or other applicable
laws, rules, and regulations, or to prospective and other investors and such
party's accountants, attorneys and other professional advisors, subject to the
relevant provisions set forth in Section 5 hereof.

    10.3  Assignment.  Philips may not assign this Agreement without the prior
          ----------
written consent of One Voice, except to (i) a Philips Affiliate; or (ii) a party
that succeeds to all or substantially all of Philips' business or assets
relating to this Agreement whether by sale, merger, operation of law or
otherwise; provided that such assignee or transferee promptly agrees in writing
to be bound by the terms and conditions of this Agreement.  One Voice may not
assign this Agreement, except to an affiliate or to a party that succeeds to all
or substantially all of One Voice's business assets whether by sale, merger,
operation of law or otherwise.  Subject to the above, this Agreement will inure
to the benefit of the parties' successors and assigns.

    10.4  Change of Control.  In the event that any single person or entity,
          -----------------
other than Philips or a Philips Affiliate, should acquire Control of One Voice,
this Agreement shall terminate but the licenses granted to One Voice pursuant to
Article 2 shall remain in force and effect, but only for the One Voice Business
as it was conducted at the time such Control was acquired and only for direct
natural extensions of that business.

    10.5  Force Majeure.  If either party to this Agreement is prevented from or
          -------------
delayed in the performance of any of its obligations under this Agreement by
reason of acts of God, earthquake, war, strikes, riots, storms, fires, or any
other cause whatsoever beyond the reasonable control of the party, the party so
prevented or delayed will be excused from the performance of any

                                       14

One Voice Technologies, Inc./Philips Speech Processing              Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

such obligation to the extent and during the period of such prevention or delay,
provided such party gives prompt notice under Article 10.7 and makes all
reasonable efforts to perform.

    10.6  Notices.  Any notice, submission, or communication required or
          -------
permitted under the terns of this Agreement, or required by law, whether or not
so required elsewhere in this Agreement, must be in writing and must be (a)
delivered in person, (b) sent by first class registered mail, return receipt
requested, or air mail, as appropriate, or (c) sent by overnight air courier; in
each case properly posted and fully prepaid to the appropriate address set forth
below:

   If to Philips:                          If to One Voice Technologies:
   Philips Speech Processing               Dean Weber
                                           One Voice Technologies, Inc.
                                           6333 Greenwhich Drive, Suite 240
                                           San Diego, CA 92122
                                           FAX 858-552-4475
   64 Perimeter Center East, 6th Floor
   Atlanta, Georgia 31146-7300
   Facsimile: (770) 821-3687

   with a copy to:

   Office of the General Counsel
   Philips Speech Processing
   64 Perimeter Center East, 6th Floor
   Atlanta, Georgia 31146-467300
   Facsimile: (770) 821-2700

Either party may change its address for notice by notice to the other party
given in accordance with this Article 10.7.  Notices will be deemed to have been
given upon the earlier of (i) actual delivery in person, (ii) the date of a
receipt of such notice signed by an authorized representative of the party being
notified, (iii) the date of a written confirmation of receipt by the party being
notified, or (iv) ten (10) days after deposit in the mail as set forth above.

    10.7  Payment.  All payments to be made under this Agreement by either party
          -------
must be in U.S.  Dollars, into such bank account as has been indicated on the
invoice.

    10.8  Language.  This Agreement is in the English language only, which
          --------
language will be controlling in all respects, and any version hereof in any
other language is not binding on the parties hereto. The parties shall make or
give all communications and notices pursuant to this Agreement in the English
language.

    10.9  Governing Law.  This Agreement will be governed by, and construed and
          -------------
interpreted in accordance with, the laws of the State of New York, without
regard to its conflicts of laws principles.

                                       15

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

   10.10  No Waiver.  A waiver, express or implied, by either party of any right
          ---------
under this Agreement or of any failure to perform or breach hereof by the other
party hereto will not constitute or be deemed to be a waiver of any other right
hereunder or of any other failure to perform or breach hereof by such other
party, whether of a similar or dissimilar nature thereto.

   10.11  Limitation of Liability.  IN NO EVENT WILL EITHER PARTY BE LIABLE TO
          -----------------------
THE OTHER PARTY OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL,
PUNITIVE, EXEMPLARY OR INCIDENTAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF
THIS AGREEMENT (INCLUDING LOSS OF PROFITS, ANTICIPATED REVENUES, USE, DATA OR
OTHER ECONOMIC ADVANTAGE), WHETHER SUCH CLAIM IS BASED ON CONTRACT, TORT
(INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF EITHER PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES. IN NO EVENT SHALL PHILIPS HAVE
ANY LIABILITY UNDER THIS AGREEMENT INCLUDING BUT NOT LIMITED TO DIRECT OR
INDIRECT DAMAGES OF ANY KIND OR NATURE IN THE AGGREGATE, IN EXCESS OF ONE
MILLION ONE HUNDRED THOUSAND U.S. DOLLARS (US$1,100,000.00) OR THE PAYMENTS
ACTUALLY RECEIVED BY PHILIPS UNDER THIS AGREEMENT, WHICHEVER IS GREATER, WHETHER
ARISING BY CONTRACT, TORT, STRICT LIABILITY.

   10.12  Headings.  Headings included herein are for convenience only, do not
          --------
form a part of this Agreement and must not be used in any way to construe or
interpret this Agreement.

   10.13  Severability.  If any provision of this Agreement is adjudicated to be
          ------------
void, invalid or incapable of being enforced by any rule of law or public
policy, all other provisions of this Agreement shall nevertheless remain in full
force and effect.  Such void, invalid or unenforceable provision will be
reformed to comply with applicable law or stricken if not so conformable, so as
not to affect the validity or enforceability of the remainder of this Agreement.

   10.14  Counterparts.  This Agreement may be executed in counterparts, each of
          ------------
which shall be deemed an original, but both of which together shall constitute
one and the same instrument.

   10.15  Export Control.  Export of Licensed Product may be subject to the
          --------------
necessity of obtaining approvals required by United States export laws and
regulations.  One Voice shall not transmit directly or indirectly:  (i) Licensed
Product, or (h) any product incorporating Licensed Product to the extent
prohibited by any applicable United States export laws or regulations.  One
Voice shall at all times comply with United States export control laws and
regulations in connection with matters relating to this Agreement

   10.16  Entire Agreement.  This Agreement together with the Exhibits
          ----------------
referenced herein and attached hereto constitute the entire understanding and
agreement between the parties with respect to the subject matter hereof and
supersedes any and all prior negotiations, representations, agreements, and
understandings, written or oral, that the parties may have reached with respect
to

                                       16

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

the subject matter hereof. No agreements altering or supplementing the terms
hereof may be made except by means of a written document signed by the duly
authorized representatives of each of the parties hereto. In the event of a
conflict between the terms of the body of this Agreement and the Exhibits, the
terms of the body of this Agreement will govern, unless such Exhibit
specifically states that its terms are to supersede the terms of the body of
this Agreement. In the event any Exhibits, or portions thereof, are incomplete
at the time of execution of this Agreement, the parties shall negotiate in good
faith the completion thereof.

    10.17  Press Releases.  Promptly after the complete execution of this
           --------------
Agreement, the parties shall issue a press release subject to each party's
approval, which approval will not be unreasonably withheld or delayed.

IN WITNESS WHEREOF, the parties have signed below to indicate their acceptance
of the terms and conditions of this Agreement:

<TABLE>
<CAPTION>
Philips Speech Processing                           One Voice, Inc.
<S>                                                 <C>
By:  /s/ David W. Ames                              By:  /s/ Dean Weber
    --------------------------------                   ----------------------------

Name:  David Ames                                   Name: Dean Weber
      ------------------------------                      -------------------------

Title:  V.P. & Regional Manager                      Title:  Chairman/CEO
      ------------------------------                      -------------------------
       PSP - North America
</TABLE>

                                       17

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

                                   EXHIBIT A

  Royalty Fees, Minimum Annual Royalty Commitment, Territory and Support Fees

Royalty Fees: The royalty payment to Philips for Licensed Software comprising
apart of License Products Sold shall be as follows:

Introductory Licensed Product:  No Royalty due

Licensed Products: The Royalty shall be the Annual Minimum Royalty Commitment or
the Base Royalty Amount, which ever is greater for any year in which Licensed
Software is used. The Minimum Royalty Percentage is 10% of the Net Selling Price
of Licensed Products until the Annual Minimum Commitment is achieved and 5% for
the balance of the then current contract year:

<TABLE>
<CAPTION>
                                             The Base Royalty Amount is as set below:
------------------------------------------------------------------------------------------------------------------
     Ivan Personal                Ivan Dictate               Ivan Messenger            Ivan Personal Assistant
------------------------------------------------------------------------------------------------------------------
<S>                        <C>                          <C>                        <C>
       $1.50                         $3.00                       $3.00                             $5.00
------------------------------------------------------------------------------------------------------------------
</TABLE>

Philips will pay One Voice a 10% commission of the gross- revenue of
SpeechMike's, FS 2000 and SpeechPro if One Voice refers [ie. links to the
Philips Website] customers to Philips (up-sale) provided that Philips shall be
solely responsible for the fulfillment of any such order.

From time to time, Philips will, upon One Voice's request, provide various on-
site consulting services at the current hourly rate is $150.00 or such other
rate as otherwise mutually agreed.

All rates are exclusive of reasonable out-of-pocket expenses (including travel
and living) incurred by Philips in performing services at One Voice's location,
which shall be the responsibility of One Voice, subject to One Voice's prior
written approval of such expenses.

Territory:  World Wide

Annual Minimum Royalty Commitment:

     First Contract Year               $200,000,

     Second Contract year              $400,000,

     Third Contract Year               $500,000

Primary Languages:  US English, UK English, French, German, Dutch, Italian and
Spanish (North and South America and Spain).

Secondary Languages:  Any other language that Philips may offer from time to
time which, if developed, will be made available to One Voice under the terms of
this Agreement.

This Agreement covers all existing and future language versions of the Licenses
Software.  Philips will support and maintain or update all Primary Languages
during the term of this Agreement.  Philips may change the languages covered in
Secondary Languages at any time and will give reasonable notice of such change
to One Voice Technologies.

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

                                   EXHIBIT B
                        LICENSED SOFTWARE/ DOCUMENTATION
                Provide electronically on the Licensed Software

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

                                   EXHIBIT C
                                  Trademarks

                            [various Philips logos]

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                               Philips   /s/ DWA
                                                                         -------
<PAGE>

                                   EXHIBIT D
                              One Voice Products

ONE VOICE PRODUCTS:

Any products, in any language, designed, developed and/or produced by or for One
Voice Technologies, Inc.  and / or using the proprietary IVITT(TM) (Intelligent
Voice Interactive Technology), including but not limited to the following
products (notwithstanding any provision of the Agreement, One Voice may add to,
delete and otherwise amend the features of the products from time to time at One
Voice's sole discretion):

myIVAN(TM) (the free products) or equivalent products with the same features but
different product names:

Features: iSurf(TM)     Web Navigation
                        Interaction within Internet window

          iSearch(TM)   Web Searches
                        Voice Bookmark (remember a site)
                        Scroll up
                        Scroll down
                        Forward
                        Backward
                        Refresh
                        Full Text Retrieval
                        Home (My IVAN)

          Annotations (reading page links)
          Read open window within IE
          IVAN Navigator (animated characters)
          IVAN Away

IVAN PersonaI(TM) EDITION:
Features: Includes all IVAN product features
          iAlert(TM)    Alerts for stock changes and messages

          iGuard(TM)    Facilitates parental & time controls

One Voice Technologies, Inc./Philips Speech Processing               Initials:
                                                           One Voice /s/ DW
                                                                     -----------

                                                             Philips /s/ DWA
                                                                     -----------
<PAGE>

          iFact(TM)     Remember Facts
          iLaunch(TM)   Launch desktop applications
          iHeIp(TM)     Searches application files; HTML; HLP; PDF

IVAN Dictate(TM):
Features: Includes all IVAN and IVAN PersonaI(TM) EDITION product features

          Supports MS applications for dictation
          Reads text in any open window
          Email Messages:
                    Supports Outlook, Outlook Express, Eudora, etc.
                    Reads text in any open window

IVAN Messenger(TM):
Features: Includes all IVAN and IVAN PersonaI(TM) EDITION product features

          Unified Messaging
                    Supports DTMF with Command & Control phrases
                    Lookup numbers
                    Lookup dates
                    Read Email
                    Retrieve Voice mail
                    Inbound / Outbound dialing

IVAN Personal Assistant":
Features: COMBINATION OF ALL PRODUCT EDITIONS

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

                                   EXHIBIT E
                     SUPPORT SERVICES TERMS AND CONDITIONS

1.  Effect of this Support Agreement. This Support Agreement is an additional
    --------------------------------
part of and is incorporated in the license Agreement, as its Exhibit E. This
Support Agreement does not change or supersede any term of the License Agreement
except to the extent a term or terms of this Support Agreement is or are
unambiguously contrary to the License Agreement. This Support Agreement shall
remain in effect during the term of the License Agreement.

2.  Definition.  Unless defined otherwise herein, capitalized terms used in this
    ----------
Support Agreement shall have the same meaning as set forth in the License
Agreement.

    2.1  "Error" means any failure of the Licensed Software to conform with its
 published specifications or Documentation.

    2.2  "Error Correction" means either a bug, fix, work-around, patch, or
other modification or addition that brings the Licensed Software into material
conformity with its published performance specifications.

    2.3  "Normal Business Hours" means Monday through Friday (excluding federal
holidays), from 8 a.m. to 5 p.m. Eastern time.

    2.4  "Priority A Error" means an Error which renders the Licensed Software
inoperative or causes a complete failure of the Licensed Software or which
substantially degrades the performance of the Licensed Software or materially
restricts One Voice's use of the Software.

    2.5  "Priority B Error" means an Error which causes only a minor impact on
the One Voice's use of Software.

    2.6  "Support Services" means Philips' support services as described in
Section 3 of this Support Agreement.

    2.7  "Technical Support" means technical support assistance provided by
Philips by telephone and through email to One Voice concerning the installation
and use of the Licensed Software. Telephone support shall be available during
Normal Business Hours.

    2.8  "Update" means any and all updates, upgrades, modifications and other
releases of the Licensed Software issued by Philips from time to time generally
to its licensees of the Licensed Software.

3.  Support Services.  Support Services consist of (i) Error Corrections and
    ----------------
Technical Support to One Voice, as further specified in this Support Agreement,
and (ii) periodic delivery of Updates when Philips makes such Updates
commercially available to its licensees. One Voice agrees to provide Philips
with reasonable access to the Licensed Software and the equipment on which it is
installed as may be necessary for Philips to perform the Support Services under
this Support Agreement.

4.  Error Priority Levels.
    ---------------------

    4.1  Philips shall correct any Error reported by One Voice in accordance
with the following priority levels.

         a)  In the event of (i) a crash of One Voice's computer, network or
system causing a critical impact to One Voice's applicable operations that One
Voice reasonably believes is due to an Error in the Licensed Software or (ii)
Priority A Errors, Philips will immediately commence verification of the Error
and, upon verification, will initiate work on a continuous basis during Normal
Business Hours to provide One Voice with an Error Correction. Philips will
provide One Voice with periodic reports on the status of the Error Correction.

         b)  In the event of Priority B Errors, Philips will include the Fix for
the Error in the next Update of the Licensed Software.

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------

<PAGE>

                                   EXHIBIT F
                        INFRINGEMENT INDEMNITY TERRITORY
                        --------------------------------
EUROPE

Belgium
Denmark
Germany
The Netherlands;
France
Spain
Portugal
Sweden
Norway
Austria
Italy
Greece
Great Britain
Switzerland
Russia

AMERICAS

USA
Canada
Mexico
Brazil
Argentina

ASIA PACIFIC

Singapore
China
Taiwan
Australia

AFRICA

South Africa

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------
<PAGE>

                                   EXHIBIT G
                               Philips Competitor
                               ------------------

IBM

Lernout & Hauspie

Dragon

Nuance

Conversa

One Voice Technologies, Inc./Philips Speech Processing               Initials:

                                                                One Voice /s/ DW
                                                                         -------
                                                                Philips  /s/ DWA
                                                                         -------<PAGE>

                                                                  Exhibit 10.127

                                THIRD AMENDMENT
                                      TO
                            PARTICIPATION AGREEMENT

                          Dated as of August 25, 2000

     This THIRD AMENDMENT TO PARTICIPATION AGREEMENT (this "Amendment") is among
SMART & FINAL INC., a Delaware corporation (the "Borrower"), the holders under
the Trust Agreement referred to below (the "Holders"), the financial
institutions and other entities party to the Synthetic Lease Credit Agreement
referred to below (the "Lenders"), and CREDIT LYONNAIS LOS ANGELES BRANCH, as
administrative agent (the "Administrative Agent") for the Lenders and the
Holders.

                            PRELIMINARY STATEMENTS:

     1.   Reference is made to (i) the Participation Agreement (as amended,
supplemented or otherwise modified from time to time, the "Participation
                                                           -------------
Agreement") dated as of November 13, 1998 among the Borrower, the Guarantors
---------
party thereto, First Security Bank, National Association, as owner trustee under
the S&F Trust 1998-1, the various banks and other institutions party thereto as
Holders and as Lenders, and Credit Lyonnais Los Angeles Branch, as
Administrative Agent for the Lenders and the Holders, (ii) the Credit Agreement
(as defined in the Participation Agreement) (as amended, supplemented or
otherwise modified from time to time, the "Synthetic Lease Credit Agreement"),
                                           --------------------------------
and (iii) the Trust Agreement (as defined in the Participation Agreement) (as
amended, supplemented or otherwise modified from time to time, the "Trust
                                                                    -----
Agreement").
---------

     2.   The parties have agreed to amend certain provisions of the
Participation Agreement, in each case as set forth herein.

     NOW, THEREFORE, in consideration of the premises and for other good and
valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto agree as follows:

     SECTION 1.     Amendments.
                    ----------

     (a)  Section 3.4 of the Participation Agreement is amended and restated
hereby to read as follows:

          "Each Holder and Lender agrees at all times (a) to maintain the same
     ratable interest in (i) the aggregate "Commitments" under (and as defined
     in) the Lessee Credit Agreement and (ii) the sum of the Lender Commitments
     and Holder Commitments (with respect to the aggregate of its Lender
     Commitment for Tranche A Loans, its Lender Commitment for Tranche B Loans
     and its Holder Commitment, if any); (b) to maintain an 8.6:1.4 ratio
     between (i) the dollar amount of its Lender Commitment for Tranche A Loans
     and (ii) the sum of the dollar

                                                                    Page 1 of 18
<PAGE>

     amounts of its Lender Commitment for Tranche B Loans and its Holder
     Commitment, if any, provided that, solely with respect to any Lender or
                         --------
     Holder that shall, as of the Initial Closing Date, hold its lender
     Commitment for Tranche A Loans Tranche B Loans and its Holder Commitment
     (if any) other than in the ratio described above, such lender or Holder
     shall not be required to maintain the 8.6:1.4 ratio described in this
     clause (b); and (c) to make advances consistent with such committed amounts
     referenced in Section 3.4(b) in accordance with the requirements of the
     Operative Agreements and the Lessee Credit Agreement, respectively. It is
     expressly understood that no Lender shall be required to be Holder
     hereunder so long as each Lender complies with the requirements of this
     Section 3.4."

          (b)  Section 5.10 of the Participation Agreement is amended and
restated hereby to read as follows:

               "Each Holder and Lender agrees at all times (a) to maintain the
     same ratable interest in (i) the aggregate "Commitments" under (and as
     defined in) the Lessee Credit Agreement and (ii) the sum of the Lender
     Commitments and Holder Commitments (with respect to the aggregate of its
     Lender Commitment for Tranche A Loans, its Lender Commitment for Tranche B
     Loans and its Holder Commitment, if any); and (b) to maintain an 8.6:1.4
     ratio between (i) the dollar amount of its Lender Commitment for Tranche A
     Loans and the sum of the dollar amounts of its Lender Commitment for
     Tranche B Loans and its Holder Commitment, if any, and (ii) the dollar
     amount of its outstanding Tranche A Loans and the sum of the dollar amounts
     of its outstanding Tranche B Loans and Holder Advances, if any, provided
                                                                     --------
     that, solely with respect to any Lender or Holder that shall, as of the
     Initial Closing Date, hold its Lender Commitment for Tranche A Loans and
     Tranche B Loans and its Holder Commitment (if any) other than in the ratio
     described above, such Lender or Holder shall not be required to maintain
     the 8.6:1.4 ratio described in this clause (b)."

          (c)  Section 10.1(a)(ii) of the Participation Agreement is amended and
restated hereby to read as follows:

          "(A) the same ratable interest in (i) the aggregate "Commitments"
     under (and as defined in) the Lessee Credit Agreement and (ii) the sum of
     the Lender Commitments and Holder Commitments (with respect to the
     aggregate of its Lender Commitment for Tranche A Loans, its Lender
     Commitment for Tranche B Loans and its Holder Commitment, if any), (B)
     Tranche A Commitments and Tranche B Commitments and/or Holder Commitments,
     the sum of the dollar amounts of which commitments shall be held in a ratio
     of 8.6 (with respect to Tranche A Commitments) to 1.4 (with respect to the
     sum of Tranche B Commitments and Holder Commitments), and (C) outstanding
     Tranche A Loans (if any) and outstanding Tranche B Loans (if any) and/or
     outstanding Holder

                                                                    Page 2 of 18
<PAGE>

     Advances (if any), the sum of the dollar amounts of which outstanding
     amounts (if any) shall be held in a ratio of 8.6 (with respect to the
     outstanding Tranche A Loans) to 1.4 (with respect to the sum of outstanding
     Tranche B Loans and outstanding Holder Advances)."

          (d)  Section 10.1(b)(ii) of the Participation Agreement is amended and
restated hereby to read as follows:

               "(A) the same ratable interest in (i) the aggregate "Commitments"
     under (and as defined in) the Lessee Credit Agreement and (ii) the sum of
     the Lender Commitments and Holder Commitments (with for Tranche A Loans,
     its Lender Commitment for Tranche B Loans and its Holder Commitment, if
     any), (B) Tranche A Commitments and Tranche B Commitments and/or Holder
     Commitments, the sum of the dollar amounts of which commitments shall be
     held in a ratio of 8.6 (with respect to Tranche A Commitments) to 1.4 (with
     respect to the sum of Tranche B Commitments and Holder Commitments), and
     (C) outstanding Tranche A Loans (if any) and outstanding Tranche B Loans
     (if any) and/or outstanding Holder Advances (if any), the sum of the dollar
     amounts of which outstanding amounts (if any) shall be held in a ratio of
     8.6 (with respect to the outstanding Tranche A Loans) to 1.4 (with respect
     to the sum of outstanding Tranche B Loans and outstanding Holder
     Advances)."

          SECTION 2. Conditions to Effectiveness. The amendments set forth
                     ---------------------------
herein shall become effective on the date (the "Amendment Effective Date") on
which the Administrative Agent shall have executed this Amendment and shall have
received counterparts of this Amendment executed by the Borrower and the
Majority Secured Parties (as defined in the Participation Agreement).

          SECTION 3. Representations and Warranties. The Borrower represents and
                     ------------------------------
warrants as follows:

          (a)  Authority. The Borrower and each other Loan Party has the
               ---------
requisite corporate power and authority to execute and deliver this Amendment
and Consent, as applicable, and to perform its obligations hereunder and under
the Operative Agreements (in each case as modified hereby) to which it is a
party. The execution, delivery and performance by the Borrower of this Amendment
and by each other Loan Party of the Consent, and the performance by each Loan
Party of each Operative Agreement (in each case as modified hereby) to which it
is a party have been duly approved by all necessary corporate action of such
Loan Party and no other corporate proceedings on the part of such Loan Party are
necessary to consummate such transactions.

          (b)  Enforceability. This Amendment has been duly executed and
               --------------
delivered by the Borrower. The Consent has been duly executed and delivered by
each Guarantor and each

                                                                    Page 3 of 18
<PAGE>

Grantor. This Amendment and each Operative Agreement (in each case as modified
hereby) is the legal, valid and binding obligation of each Loan Party party
hereto and thereto, enforceable against such Loan Party in accordance with its
terms, and is in full force and effect.

          (c)  Representations and Warranties. The representations and
               ------------------------------
warranties contained in each Operative Agreement (other than any such
representations and warranties that, by their terms, are specifically made as of
a date other than the date hereof) are true and correct on and as of the date
hereof as though made on and as of the date hereof and will be true and correct
on and as of the Amendment Effective Date as though made on and as of such date.

          (d)  No Default. After giving effect to this Amendment, no event has
               ----------
occurred and is continuing that constitutes a Default or Event of Default under
any Operative Agreement.

          SECTION 4. General Release of Claims.
                     -------------------------

          (a)  The Borrower represents and agrees that it has diligently and
thoroughly investigated the existence of any Claim (as defined below), and to
its knowledge and belief, no Claim exists and no facts exist that could give
rise to or support a Claim

          (b)  As additional consideration for entering into this Amendment and
for the amendments set forth herein, the Borrower and each Guarantor and each of
their respective agents, employees, directors, officers, attorneys, affiliates,
subsidiaries, successors and assigns (individually a "Releasing Party," and
                                                      ---------------
collectively the "Releasing Parties") hereby releases and forever discharges
                  -----------------
each of the Lessor, the Administrative Agent, the Syndication Agent, the Agent
and each Lender and each Holder under the Trust Agreement and all of their
respective agents, direct and indirect shareholders, employees, directors,
officers, attorneys, branches, affiliates, subsidiaries, successors and assigns
(individually, a "Released Party," and collectively, the "Released Parties") of
                  --------------                          ----------------
and from all damage, loss, claims, demands, liabilities, obligations (except for
any such obligations hereafter arising pursuant to the terms of the Operative
Agreements, as amended to date), actions and causes of action whatsoever
(collectively "Claims") that the Releasing Parties or any of them may, as of the
date hereof, have or claim to have against each or any of the Released Parties,
in each case whether presently known or unknown or with respect to which the
facts are known (or should have been known) that could give rise to or support a
Claim and of every nature and extent whatsoever on account of or in any way
relating to, arising out of or based upon the Operative Agreements or this
Amendment (including clause (a)) or the negotiation or documentation hereof or
the amendments under the Operative Agreements effected by this Amendment or the
transactions contemplated hereby, or any action or omission in connection with
any of the foregoing, including, without limitation, all such loss or damage of
any kind heretofore sustained, or that may arise as a consequence of the
dealings between the parties up to the date hereof in connection with or in any
way related to the Operative Agreements or this Amendment. Each Releasing Party
further covenants and agrees that it has not assigned heretofore, and will not
hereafter sue any Released Party upon, any Claim released or purported to be
released under this Section, and the Borrower will indemnify and hold harmless
said Released Parties against any loss or liability on account of any actions
brought by any Releasing Party or its assigns or prosecuted on behalf of any
Releasing Party and relating to

                                                                    Page 4 of 18
<PAGE>

any Claim released or purported to be released under this Section. It is further
understood and agreed that any and all rights under the provisions of Section
1542 of the California Civil Code are expressly waived by each of the Releasing
Parties. Section 1542 provides as follows:

               "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR
DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE
RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH
THE DEBTOR."

          SECTION 5. Reference to and Effect on the Credit Documents.
                     -----------------------------------------------

          (a)  Upon and after the effectiveness of this Amendment, each
reference in the Participation Agreement or the Synthetic Lease Credit Agreement
to "this Agreement", "hereunder", "hereof" or words of like import referring to
the Participation Agreement, and each reference in the other Operative
Agreements or in the Loan Documents to "the Participation Agreement",
"thereunder", "thereof" or words of like import referring to the Participation
Agreement, shall mean and be a reference to the Participation Agreement as
modified hereby.

          (b)  Except as specifically modified above, the Participation
Agreement, the Synthetic Lease Credit Agreement and the other Operative
Agreements are and shall continue to be in full force and effect and are hereby
in all respects ratified and confirmed. Without limiting the generality of the
foregoing, the Security Documents (as defined in the Participation Agreement)
and all of the Collateral described therein do and shall, to the extent set
forth therein, continue to secure the payment of all obligations and liabilities
of the Borrower and/or the Lessor (as defined in the Participation Agreement),
as applicable, under the Participation Agreement and/or any of the other
Operative Agreements, in each case as amended hereby.

          (c)  The execution, delivery and effectiveness of this Amendment shall
not, except as expressly provided herein, operate as a waiver of any right,
power or remedy of the Administrative Agent, the Lenders, the Holders, or the
Lessor under any of the Operative Agreements, nor constitute a waiver of any
provision of any of the Operative Agreements.

          (d)  Each of the parties hereto specifically acknowledges and agrees
that (i) none of the parties to the Participation Agreement or any other
Operative Agreement have agreed to any other or future waiver or amendment of
any of the Operative Agreements, (ii) neither the granting of the amendments
described herein nor the granting of any prior waivers or amendments under the
Operative Agreements creates any obligation whatsoever on the part of any of the
parties to any of the Operative Agreements to grant any other or future waiver
or amendment under any of the Operative Agreements, and (iii) except as
specifically set forth herein, each of the parties to any of the Operative
Agreements have reserved all rights and remedies under the Operative Agreements.

          SECTION 6. Costs, Expenses and Taxes. The Borrower agrees to pay on
                     -------------------------
demand all reasonable costs and expenses of the Administrative Agent and the
Lenders in

                                                                    Page 5 of 18
<PAGE>

connection with the preparation, execution, delivery and administration of this
Amendment and the other instruments and documents, if any, to be delivered
hereunder, including, without limitation, the reasonable fees and out of pocket
expenses of counsel for the Administrative Agent and the Lenders with respect
thereto and with respect to advising each of such parties as to its rights and
responsibilities hereunder and thereunder. The Borrower further agrees to pay on
demand all costs and expenses, if any (including, without limitation, reasonable
counsel fees and expenses), in connection with the enforcement (whether though
negotiations, legal proceedings or otherwise) of this Amendment and the other
instruments and documents to be delivered hereunder, including, without
limitation, reasonable counsel fees and expenses in connection with the
enforcement of rights under this Section.

          SECTION 7. Consent of Lenders and Holders Under Operative Agreements.
                     ---------------------------------------------------------
By their execution hereof, the Lenders and Holders under the Operative
Agreements, hereby consent and agree to the terms of this Amendment and to the
amendments and modifications set forth herein for purposes of Section 28.1 of
the Lease (as defined in the Participation Agreement).

          SECTION 8. Counterparts. This Amendment may be executed in any number
                     ------------
of counterparts and by different parties hereto in separate counterparts, each
of which when so executed and delivered shall be deemed to be an original and
all of which taken together shall constitute but one and the same agreement.
Delivery of an executed counterpart of a signature page to this Amendment by
telefacsimile shall be effective as delivery of a manually executed counterpart
of this Amendment.

          SECTION 9. Governing Law. This Amendment shall be governed by, and
                     -------------
construed in accordance with, the laws of the State of California.

                           [Signature Pages Follow]

                                                                    Page 6 of 18
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
be executed by their respective officers thereunto duly authorized, as of the
date first written above.

                              SMART & FINAL INC.,
                               as Borrower

                              By: /s/ RICHARD N. PHEGLEY
                                  -------------------------------------
                                  Title: Vice President & Treasurer

                                                                    Page 7 of 18
<PAGE>

                              CREDIT LYONNAIS LOS ANGELES BRANCH,
                               as Administrative Agent

                              By: /s/DIANNE SCOTT
                                  -------------------------------------------
                                  Title: First Vice President & Manager

                                                                    Page 8 of 18
<PAGE>

                              Holders and Lenders:
                              -------------------

                              CREDIT LYONNAIS LOS ANGELES BRANCH, as a Lender

                              By: /s/DIANNE SCOTT
                                  ------------------------------------------
                                  Title: First Vice President & Manager

                                                                    Page 9 of 18
<PAGE>

                        CREDIT LYONNAIS LEASING CORP., as a Holder

                        By: /s/
                            ----------------------------------------------------
                            Title:

                                                                   Page 10 of 18
<PAGE>

                        BANK OF AMERICA, N.A., as a Lender and a Holder

                        By: /s/ KIMBERLY WHITNEY
                            ---------------------------------------------------
                            Title:  Managing Director

                                                                   Page 11 of 18
<PAGE>

                        UNION BANK OF CALIFORNIA, N.A., as a Lender and a Holder

                        By: /s/ TERRY ROCHA
                            ----------------------------------------------------
                            Title:  Vice President

                                                                   Page 12 of 18
<PAGE>

                        WELLS FARGO BANK, N.A., as a Lender

                        By:
                           -----------------------------------------------------
                            Title:

                                                                   Page 13 of 18
<PAGE>

                        COOPERATIEVE CENTRALE RAIFFEISEN-BOERENLEENBANK N.A.
                        "RABOBANK NEDERLAND", NEW YORK BRANCH, as a Lender and a
                        Holder

                        By: /s/ IAN REECE
                            ----------------------------------------------------
                            Title:

                                                                   Page 14 of 18
<PAGE>

                        NATEXIS BANQUE - BFCE, as a Lender and a Holder

                        By: /s/ CHRISTINE DIRRINGER
                            ----------------------------------------------------
                            Title: Assistant Vice President

                        By: /s/ FRANK MADDEN
                            ----------------------------------------------------
                            Title:

                                                                   Page 15 of 18
<PAGE>

                        HARRIS TRUST AND SAVINGS BANK, as a Lender and a Holder

                        By: /s/
                            ----------------------------------------------------
                            Title:

                                                                   Page 16 of 18
<PAGE>

                                    CONSENT
                          Dated as of August 25, 2000

The undersigned, as Guarantors under the "Guaranty Agreement" (as defined in the
Participation Agreement referred to in the foregoing Amendment), each hereby
consents and agrees to the foregoing Amendment and hereby confirms and agrees
that (i) the Guaranty Agreement and the Security Agreement and all other
Operative Agreements are, and shall continue to be, in full force and effect and
are hereby ratified and confirmed in all respects except that, upon Amendment
Effective Date (as defined in the foregoing Amendment), each reference in the
Guaranty Agreement, the Security Agreement and the other Operative Agreements to
the "the Participation Agreement", "thereunder", "thereof" and words of like
import referring to the Participation Agreement shall mean and be a reference to
the Participation Agreement as amended and modified by said Amendment, and (ii)
the Security Agreement and all of the Collateral described therein do, and shall
continue to, secure the payment of all of the Secured Obligations as defined in
the Security Agreement.

                            AMERICAN FOODSERVICE DISTRIBUTORS
                            By:  /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer

                            SMART & FINAL STORES CORPORATION
                            By:  /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer

                            SMART & FINAL OREGON, INC.
                            By:  /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer

                            PORT STOCKTON FOOD DISTRIBUTORS, INC.
                            By:  /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer

                            HENRY LEE COMPANY
                            By:  /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer

                            AMERIFOODS TRADING COMPANY
                            By:  /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer
<PAGE>

                            HL HOLDING CORPORATION
                            By: /s/ RICHARD N. PHEGLEY
                               -------------------------------------------------
                                       Richard N. Phegley
                                Title: Vice President & Treasurer

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