Document:

Nuance SLSA, version November 16, 1998

[Graphic Omitted] NUANCE
                  COMMUNICATIONS

                     SOFTWARE LICENSE AND SUPPORT AGREEMENT

This agreement ("Agreement") is between Nuance Communications, a California
corporation with its principal place of business at 1380 Willow Road, Menlo
Park, CA 94025 ("Nuance") and __Intraco Systems__, a Nevada__ corporation with
its principal place of business at: 3998 FAU Blvd, Suite 210, Boca Raton, FL
33431 ("Customer"). The terms of this Agreement shall apply to each Software
license granted and to all services provided by Nuance under this Agreement.
When completed and executed by both parties, an Order Form shall evidence the
Software licenses granted and the services that are to be provided.

I.       DEFINITIONS

1.1      "CAPACITY" shall mean the number of Recognition Units and number of
         Speech Channels specifically licensed to Customer pursuant to an
         executed Order Form.

1.2      "COMMENCEMENT DATE" shall mean the date on which the Software is
         shipped by Nuance to Customer, or, if no delivery is necessary, the
         Effective Date of the relevant Order Form.

1.3      "DOCUMENTATION" shall mean user documentation for use of and provided
         with the Software.

1.4      "GRAMMAR MAINTENANCE" shall mean updates to any applicable grammar
         which are periodically shipped to subscribing customers.

1.5      "INTEGRATED SYSTEM(S)" shall mean the computer/operating system/IVR
         combination(s) or other supported processor designated on the
         applicable Order Form. Unless otherwise specified on the Order Form,
         each copy of the Software may be installed on one (1) computer.

1.6      "LOCATION(S)" shall mean the Customer location(s) specified on the
         applicable Order Form.

1.7      "ORDER FORM" shall mean the document by which Customer orders Software
         licenses, Capacity and services from Nuance, a form of which is
         attached hereto as Schedule D.

1.8      "RECOGNITION UNIT" shall mean the amount of recognition power required
         to understand a continuous stream of digits in real time with a 1%
         digit error rate, as represented by the Nuance RU benchmark, a test set
         consisting of 100 8-digit utterances.

1.9      "SOFTWARE" shall mean the software programs, in object code form only,
         delivered by Nuance to Customer and licensed pursuant to an executed
         Order Form. Software shall include computer programs owned or
         distributed by Nuance, data files, Documentation, and Updates.

1.10     "SPEECH CHANNEL" shall mean a single port that is enabled for speech
         recognition.

1.11     "SUPPORTED SOFTWARE LICENSE(S)" shall mean any Software licenses for
         which Customer has purchased Technical Support for the relevant time
         period.

1.12     "TECHNICAL SUPPORT" shall mean Software support provided under Nuance's
         technical support policies in effect at the time the services are
         ordered.

1.13     "UPDATE(S)" shall mean any bug fixes, patches, modifications, and
         enhancements to the Software as may be generally made available for
         Supported Software Licenses at no additional charge, other than media
         and handling charges. Updates shall not include any releases, options
         or future products which Nuance licenses separately.

II.      SOFTWARE LICENSE

2.1      RIGHTS GRANTED

         A.       Subject to any additional restrictions in the Order Form, the
                  terms of which are incorporated herein by this reference,
                  Nuance grants to Customer and Customer accepts a
                  non-exclusive, non-transferable license as follows:

                  i.       to use the Software solely for Customer's own
                           business operations; solely on the Integrated System
                           or on a backup system; solely at the Location(s); and
                           solely for the Capacity or other limitation (if any
                           limitation applies) ordered pursuant to an executed
                           Order Form. Customer shall not have the right to
                           manufacture, sell, or otherwise commercially exploit,
                           except in support of Customer's own business
                           operations, any product, system, or service based in
                           whole or in part on the Software. Customer agrees it
                           will not sublicense, transfer, pledge, lease, rent,
                           or share its rights under this Agreement.

                  ii.      to use the Documentation provided with the Software
                           in support of Customer's authorized use of the
                           Software;

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                                          Nuance SLSA, version November 16, 1998

                  iii.     to copy the Software for archival or backup purposes;
                           no other copies shall be made without Nuance's prior
                           written consent. Customer may use the Software on a
                           single backup Integrated System if the production
                           Integrated System for which they were acquired is
                           rendered inoperable. Under no circumstances shall
                           Customer use the Software on the production
                           Integrated System and the backup Integrated System
                           simultaneously. Customer agrees not to alter, change,
                           or remove from the Software any identifications,
                           including copyright and trademark notices, and
                           further agrees to place such markings on any copies
                           of the Software. All archival and backup copies of
                           the Software are subject to the terms of this
                           Agreement.

                  Customer shall not copy or use the Software (including the
                  Documentation) except as otherwise specified in this
                  Agreement.

         B.       Nuance shall retain all right, title and interest in the
                  Software, including patent, copyright, trade secret, and
                  trademark rights. Except as otherwise expressly stated in this
                  Agreement, Customer does not acquire any rights, express or
                  implied, in the Software.

         C.       Customer shall not cause or permit the reverse engineering,
                  decompilation, disassembly or other translation of the
                  Software.

         D.       Upon Nuance's prior written consent, Customer may transfer the
                  license to another Integrated System within its organization.
                  Such transfer shall be subject to Nuance's transfer fees and
                  policies in effect at the time of the transfer.

         E.       Customer shall have the right to allow its third party agents,
                  suppliers, and customers to use the Software for Customer's
                  business purposes, provided Customer ensures such use is in
                  accordance with the terms of this Agreement.

2.2      ACCEPTANCE. Customer shall be deemed to have accepted the Software on
         the Commencement Date. If Customer is granted a right to copy the
         Software, all copies shall be deemed accepted upon acceptance of the
         master copy.

2.3      ASSIGNMENT. Customer may not assign this Agreement or an Software
         licenses to a third party without Nuance's prior written consent.

2.4      AUDIT. On Nuance's written request, nor more frequently than annually,
         Customer shall provide to Nuance a signed certification (a) verifying
         the Software is being used in accordance with the terms of this
         Agreement, including any Capacity or other use limitations; and (b)
         listing the locations and type(s) of the Integrated System(s) on which
         the Software is run.

         Nuance may, at Nuance's expense and not more than once annually, audit
         Customer's use of the Software. Any such audit shall be conducted
         during business hours and shall not unreasonably interfere with
         Customer's business activities. If such an audit reveals that Customer
         has underpaid fees to Nuance, Customer shall be invoiced for the
         underpaid fees based upon Nuance's commercial price list in effect at
         the time of the audit.

III.     TECHNICAL SUPPORT SERVICES

         Technical Support services and Grammar Maintenance services ordered by
         Customer will be provided under Nuance's Technical Support and Grammar
         Maintenance policies, as applicable, in effect on the date Technical
         Support or Grammar Maintenance is ordered. Such services shall be
         charged for at the fees stated on the applicable Order Form. For any
         on-site services requested by Customer, Customer shall reimburse Nuance
         for actual, reasonable travel and out-of-pocket expenses incurred.

IV.      PROFESSIONAL SERVICES

         Additional development and other services, including grammar and dialog
         design, assistance with trials and "tuning" of the Software
         (collectively, "Professional Services"), may be obtained from Nuance
         pursuant to an executed Order Form and associated Statement of Work (a
         form of which is attached hereto as Exhibit A). Nuance will perform the
         Professional Services as described in the SOW. The fees for such
         Professional Services shall be as specified in such Order Form and
         Statement of Work.

         All documents, deliverables and other materials generated by Nuance
         pursuant to providing Professional Services shall be the exclusive
         property of Nuance, unless otherwise specified in the applicable SOW.
         Customer shall have a perpetual, non-exclusive worldwide license to use
         such documents, deliverables and other materials solely in conjunction
         with the Software or other Nuance technology. Customer understands that
         Nuance is in the business of providing various services drawing upon
         the knowledge, understanding and expertise Nuance has gained in the
         course of working with many individual clients, both similar and
         different from Customer, and including Customer. Notwithstanding
         anything in this Agreement to the contrary, nothing in this Agreement
         shall be deemed to assign rights to or limit Nuance's use of any
         know-how or knowledge that is not the Confidential Information of
         Customer and that Nuance had prior to entering this Agreement or that
         Nuance obtains during its performance under this Agreement.

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                                          Nuance SLSA, version November 16, 1998

V.       TERM AND TERMINATION

5.1      TERM. If not otherwise specified on the Order Form, this Agreement and
         each Software license granted hereunder shall remain in effect in
         perpetuity, unless otherwise terminated as set forth below.

5.2      TERMINATION BY CUSTOMER. Customer may terminate any Software license at
         any time upon written notice to Nuance.

5.3      TERMINATION BY NUANCE. Nuance may terminate this Agreement or any
         Software license or service upon written notice if Customer breaches
         this Agreement or the terms of any Order Form and fails to correct such
         breach within thirty (30) days of written notice specifying the breach.

5.4      EFFECT OF TERMINATION. Termination of this Agreement or any Software
         license by either party shall not limit either party from pursuing any
         other remedies available to it, including injunctive relief, nor shall
         such termination release Customer from any obligation to pay all fees
         that have accrued or that Customer has agreed to pay under any Order
         Form under this Agreement up to the date of termination. The parties'
         rights and obligations under Sections 2.1.B, 2.1.C, 2.3, and Articles
         V, VI, VII, VIII, and IX shall survive termination of this Agreement.

         If a license granted under this Agreement expires or otherwise
         terminates, Customer shall (a) cease using the applicable Software, and
         (b) certify to Nuance within thirty (30) days of expiration or
         termination that Customer has destroyed or returned to Nuance the
         Software and all copies thereof remaining in Customer's possession.
         This requirement applies to copies in all forms, partial and complete,
         in all types of media and computer memory, and whether or not modified
         or merged into other materials.

VI.      WARRANTIES AND LIMITATION OF LIABILITY

6.1      WARRANTIES AND DISCLAIMERS

         A.       Software License. Nuance warrants that for a period of ninety
                  (90) days from the Commencement Date each unmodified copy of
                  the Software will perform the functions described in the
                  Documentation. Nuance does not warrant that the Software will
                  meet Customer's requirements, that the Software will operate
                  in the combinations which Customer may select for use, that
                  the operation of the Software will be uninterrupted or
                  error-free, or that all Software errors will be corrected.

         B.       Media. Nuance warrants the tapes, diskettes, or other media to
                  be free of defects in materials and workmanship under normal
                  use for ninety (90) days from the Commencement Date.

         C.       Professional Services. Nuance warrants that its Technical
                  Support services will be performed consistent with generally
                  accepted industry standards. This warranty shall be valid for
                  ninety (90) days from performance of service.

         D.       LIMITATIONS. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6.1
                  ("WARRANTIES AND DISCLAIMERS") ABOVE, THE SOFTWARE IS PROVIDED
                  STRICTLY "AS IS," AND NUANCE MAKES NO ADDITIONAL WARRANTIES,
                  EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF
                  TRADE, OR STATUTORY, AS TO THE SOFTWARE OR ANY MATTER
                  WHATSOEVER. IN PARTICULAR, ANY AND ALL WARRANTIES OF
                  MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
                  NON-INFRINGEMENT ARE EXPRESSLY EXCLUDED. THIS IS A LIMITED
                  WARRANTY AND IS THE ONLY WARRANTY MADE BY NUANCE. IF
                  PRE-PRODUCTION (OR "ALPHA" OR "BETA") RELEASES OF SOFTWARE ARE
                  PROVIDED TO CUSTOMER, SUCH COPIES ARE PROVIDED "AS-IS" WITHOUT
                  WARRANTY OF ANY KIND.

6.2      EXCLUSIVE REMEDIES. For any breach of the warranties contained in
         Section 6.1 above, Customer's exclusive remedy, and Nuance's entire
         liability, shall be:

         A.       For Software. The correction of Software errors that cause
                  breach of the warranty, or if Nuance is unable to make the
                  Software work as warranted, Customer shall be entitled to
                  terminate the Software license and recover the fees paid
                  therefor.

         B.       For Media. The replacement of defective media returned to
                  Nuance within ninety (90) days of the Commencement Date.

         C.       For Professional Services. The re-performance of Professional
                  Services, or if Nuance is unable to perform the services as
                  warranted, Customer shall be entitled to recover the fees paid
                  therefor.

6.3      LIMITATION OF LIABILITY. In no event shall either party be liable to
         the other for any special, indirect, incidental, or consequential
         damages, or damages for loss of profits, savings, revenue, use, damaged
         files or data, or business interruption, incurred by either party or
         any third party, which may arise in connection with this Agreement or
         the use and support of the Software, regardless of whether such claims
         are based or remedies are sought in contract or tort, even if the other
         party has been advised of the possibility of such damages. In no event
         shall Nuance be liable for any damages based upon the recognition
         accuracy of the Nuance software or for the cost of procurement of
         substitute goods. Under no circumstances

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         shall Nuance's liability exceed the amount of fees paid by Customer
         under this Agreement.

VII.     INDEMNITY

7.1      NUANCE INDEMNITY. Nuance will defend and indemnify Customer against a
         claim that Software furnished and used within the scope of this
         Agreement directly infringes a United States patent, copyright, or
         trademark, provided that: (a) Customer notifies Nuance of such claim in
         writing within thirty (30) days of the claim; (b) at Nuance's expense,
         Nuance has sole control of the defense and all related settlement
         negotiations; and (c) Customer provides Nuance with the reasonable
         assistance, information, and authority necessary to perform Nuance's
         obligations under this Article. Nuance shall have no liability for any
         claim of infringement based on: (i) use of a superseded or altered
         release of the Software (if the infringement would have been avoided by
         the use of a current or unaltered release of the Software); (ii) use of
         the Software in combination with other hardware or software not
         provided by Nuance (but only to the extent that the Software alone
         would not have infringed); (iii) a Customer or third party application;
         (iv) Professional Services in compliance with Customer's design
         requirements or specifications; or (v) use of the Software other than
         as permitted under this Agreement or in a manner for which it was not
         intended.

         In the event the Software is held or is believed by Nuance to infringe,
         Nuance shall have the option, at its expense, to: (a) modify the
         Software to be non-infringing; (b) procure for Customer a license to
         continue using the Software; (c) replace the Software with computer
         software of equal or superior functional capability; or, if it is not
         commercially reasonable for Nuance to perform (a), (b) or (c), then,
         (d) terminate the license for the infringing Software and refund the
         license fees paid for that Software, prorated over a straight-line
         three year method. This Article VI states Nuance's entire liability and
         Customer's exclusive remedy for infringement.

7.2      CUSTOMER INDEMNITY. Except with respect to Nuance's indemnity as
         described in this Section 7, Customer agrees to indemnify, defend and
         hold harmless Nuance, its shareholders, directors, officers, employees,
         agents and affiliated companies from and against any losses, costs, or
         damages (including reasonable attorneys' fees) resulting from any
         claims by third parties in connection with the use of the Integrated
         Systems by Customer and Customer's direct and indirect customers,
         provided that Nuance gives Customer prompt written notice of any such
         claim, tenders to Customer the defense or settlement of any such claim
         at Customer's expense, and cooperates with Customer, at Customer's
         expense, in defending or settling such claim.

VIII.    PAYMENT OF FEES

         All fees hereunder shall be due and payable net thirty (30) days of the
         date of invoice in the lawful money of the United States of America.
         All Technical Support fees shall be payable annually in advance, net
         thirty (30) days from the date of invoice. Any amounts payable by
         Customer hereunder which remain unpaid after the due date shall be
         subject to late penalty fees equal to 1.5% per month from the due date
         until such amount is paid. Customer agrees to pay applicable media and
         shipping charges.

         Fees hereunder do not include local, state, or federal sales, use,
         property, value-added, or other taxes based on the licenses and
         services provided under this Agreement or Customer's use thereof.
         Customer agrees to pay all such taxes as may be imposed upon Nuance or
         Customer. Customer shall be invoiced for such taxes if Nuance is
         required to pay them on Customer's behalf. This provision shall not
         apply to taxes based on Nuance's income.

IX.      OTHER

9.1      CONFIDENTIAL INFORMATION. By virtue of this Agreement, the parties may
         have access to information that is confidential to one another
         ("Confidential Information"). Confidential Information shall be limited
         to the Software, Documentation, the terms and pricing under this
         Agreement, and all information clearly identified as confidential.

         A party's Confidential Information shall not include information that:
         (a) is or becomes a part of the public domain through no act or
         omission of the other party; (b) was in the other party's lawful
         possession prior to the disclosure and had not been obtained by the
         other party either directly or indirectly from the disclosing party;
         (c) is lawfully disclosed to the other party by a third party without
         restriction on disclosure; or (d) is independently developed by the
         other party. Customer shall not disclose the results of any benchmark
         tests of the Software to any third party without Nuance's prior written
         approval.

         The parties agree to hold each other's Confidential Information in
         confidence during the term of this Agreement and for a period of two
         years after the termination of this Agreement. The parties agree that,
         unless required by law, they will not make each other's Confidential
         Information available in any form to any third party, including
         customers or customer prospects, or use each other's Confidential
         Information for any purpose other than the implementation of this
         Agreement. Each party agrees to take all reasonable steps to ensure
         that Confidential Information is not disclosed or distributed by its
         employees or agents in violation of the terms of this

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         Agreement. Nothing in this Agreement shall be construed as permitting
         Customer the right to use the Nuance name in conjunction with any
         product or service offered by Customer.

9.2      IN-SERVICE DATA. In-Service Data is necessary to ensure optimal
         performance and accuracy of the Software for a given application.
         Normal uses of In-Service Data include determining dialog "hot spots,"
         tuning the system parameters (rejection point, beam width, etc.)
         grammar tuning, training acoustic models and measuring accuracy. Nuance
         shall have full access and rights to all In-Service Data generated
         through the use of each Integrated System in which Software is
         installed. Customer acknowledges that the primary use of such
         In-Service Data shall be to improve the performance of the Software for
         the Customer and its end users, but that such In-Service Data may also
         be used to train, refine, supplement or test the Nuance speech
         recognition and natural language understanding software, models and
         algorithms, and that the resulting improvements to the software, models
         and algorithms may be used for the benefit of all users of Nuance
         software. Nuance shall have no rights to the content of any In-Service
         Data which includes any Confidential Information of Customer or its end
         users.

9.3      EXPORT. Customer agrees to comply fully with all relevant export laws
         and regulations of the United States ("Export Laws") to assure that the
         Software is not (a) exported, directly or indirectly, in violation of
         Export Laws; or (b) intended to be used for any purposes prohibited by
         the Export Laws, including, without limitation, nuclear, chemical, or
         biological weapons proliferation.

9.4      NOTICE. All notices under this Agreement, including notices of address
         change, shall be in writing and shall be deemed to have been given when
         sent by registered mail, return receipt requested, to the first address
         listed in the relevant Order Form (if to Customer) or to the nuance
         address on the Order Form (if to Nuance).

9.5      LEGAL EXPENSES. In the event legal action is taken by either party to
         enforce this Agreement or any Order Form, all costs and expenses,
         including reasonable attorney's fees incurred by the prevailing party,
         shall be paid by the other party.

9.6      SEVERABILITY. If any provision of this Agreement is held by a court of
         competent jurisdiction to be illegal, unenforceable, or in conflict
         with any law of a federal, state, or local government, the validity of
         the remaining portions or provisions shall remain in full force and
         effect.

9.7      GOVERNING LAW. This Agreement shall be construed and enforced according
         to the laws of the State of California, without respect to its conflict
         of law principles.

9.8      RELATIONSHIP OF THE PARTIES. The relationship of the parties is that of
         independent contractors. No one party is the agent of the other and
         neither party is authorized to act on behalf of the other party.

9.9      WAIVER. The waiver by either party of any default or breach of this
         Agreement shall not constitute a waiver of any other or subsequent
         default or breach. Except for actions for nonpayment or breach of
         Nuance's proprietary rights in the Software, no action, regardless of
         form, arising out of this Agreement may be brought by either party more
         than one year after the cause of action has accrued.

9.11     U.S. GOVERNMENT RESTRICTED RIGHTS. The Software is provided with
         restricted rights. Use, duplication, or disclosure by the U.S.
         Government is subject to restrictions as set forth in subparagraph
         (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
         at DFARS 252.227-7013 or subparagraphs (c) (1) and (2) of the
         Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19,
         as applicable. Contractor/manufacturer is Nuance Communications, 1380
         Willow Road, Menlo Park, CA 94025.

9.12     ENTIRE AGREEMENT. This Agreement contains all the agreements,
         representations, and understandings of the parties hereto and
         supersedes any previous understandings, commitments, or agreements,
         oral or written, with respect to the subject matter of this
         Agreement. It is expressly agreed that all terms of any Customer
         purchase order or other ordering document shall be superseded by the
         terms of this Agreement. This Agreement may not be modified or amended
         except in a writing signed by a duly authorized representative of each
         party; no other act, usage, or customer shall be deemed to amend or
         modify this Agreement.

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The Effective Date of this Agreement shall be     April 24, 2000
                                             -----              ----------------

IN WITNESS WHEREOF, the parties hereto have executed this Agreement.

NUANCE COMMUNICATIONS                    INTRACO:
                                                 -------------------------------

Authorized Signature: /s/ PAUL SCOTT     Authorized Signature: /s/ TONY NAWROCKI
                     ----------------                         ------------------

Name: Paul Scott                         Name: Tony Nawrocki
     --------------------------------

Title: Sr. V.P. Sales                    Title: Voice ASP Business Unit Manager
      -------------------------------

Area Manager:    Kathy Patrick
             ------------------------

Agreement No.
             ------------------------

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                                          Nuance SLSA, version November 16, 1998

                                   ORDER FORM

Reference P.O. No.____________________        Agreement No. ____________________
End-User______________________________        Nuance Area Manager_______________
Order No._____________________________        Partner Manager___________________
Industry Code_________________________

This Order is placed by "Enter Customer Name here" under the Agreement dated
__________. The Agreement is incorporated by reference as though set forth in
full herein. The effective date of this Order shall be _____________________.

1.   SOFTWARE

--------------------------------------------------------------------------------
   PART  PRODUCT            DESCRIPTION              QTY/UNIT OF   PRICE    NET
  NUMBER                                               MEASURE     EACH    PRICE

                "Replace w/License Description from                $0.00   $0.00
                Parts List"

                Run-time license for Nuance
                Recognition Unit.
                "Replace w/License Description for

                Speech Channels"                                   $0.00   $0.00

                Run-time license for Nuance Client.
                CA SALES TAX - 8.25%                                       $0.00

                TOTAL SOFTWARE LICENSE FEES                                $0.00
                                                                           -----
--------------------------------------------------------------------------------

1A.  LIMITED USE LICENSES (IF APPLICABLE) DEFINE AUTHORIZED PORTS AND/OR
     GRAMMARS (Delete if not applicable)

--------------------------------------------------------------------------------
POST/GRAM                             DESCRIPTION
MAR.
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

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2.   TECHNICAL SUPPORT SERVICES AND GRAMMAR UPDATE SERVICE

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------
<S>     <C>       <C>                                    <C>         <C>       <C>
  PART  PRODUCT    DESCRIPTION                           QTY/UNIT OF  PRICE     NET
 NUMBER                                                    MEASURE    EACH     PRICE

                   "Replace w/Support Description"                    $0.00    $0.00

                   Support for all licensed
                   Recognition Units in use must
                   be purchased for Nuance to provide
                   this service.

                   "Replace w/ Support Description"                   $0.00    $0.00

                   Support for all copies of runtime
                   client software in use must be
                   purchased for Nuance to provide
                   this service.

                   TOTAL ANNUAL SUPPORT FEES                                   $0.00
------------------------------------------------------------------------------------

3.  PROFESSIONAL SERVICES/TRADING

-------------------------------------------------------------------------------------
<S>     <C>       <C>                                    <C>         <C>       <C>
  PART     PRODUCT            DESCRIPTION            QTY/UNIT OF   PRICE        NET
 NUMBER                                                MEASURE     EACH        PRICE

                   "Include brief description of                    $0.00       $0.00
                   Professional Services work"

                   SOW must accompany this order
                   form for Professional Services.                  $0.00       $0.00

                   Developer Training                               $0.00       $0.00

                   "Include name of person attending
                   course and define course dates."                 $0.00       $0.00

                   TOTAL SERVICES FEES                                          $0.00
-------------------------------------------------------------------------------------
</TABLE>

4.   LOCATION FOR SOFTWARE INSTALLATION

                               CONTACT INFORMATION

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                                   ORDER FORM

REFERENCE P.O. NO._________________________         AGREEMENT NO._______________
END-USER          INTRACO                     NUANCE AREA MANAGER  KATHY PATRICK
ORDER NO.__________________________________   PARTNER MANAGER___________________
                                              INDUSTRY CODE_____________________

This Order is placed by Intraco under the Agreement dated APRIL 24, 2000. The
Agreement is incorporated by reference as though set forth in full herein. The
effective date of the Order shall be June 20, 2000.

1.   SOFTWARE

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------
<S>        <C>               <C>                         <C>             <C>       <C>
 PART      PRODUCT            DESCRIPTION                 QTY/UNIT OF     PRICE      NET
NUMBER                                                      MEASURE        EACH     PRICE

110001    Deployment Speech channel run-time license for        23      $150.00   $3450.00
          License    Nuance base engine.  NA English,
                     version 7.0.1

                     Run-time license for Nuance               3.5     $3000.00  $10500.00
                     Recognition Unit.  NA English,
                     version 7.0.1

                     Run-time license for Nuance Client.
                     FL SALES TAX - 6.75%                                          $941.63

                     TOTAL SOFTWARE LICENSE FEES                                 $14891.63
                                                                                 ---------
------------------------------------------------------------------------------------------

2.   TECHNICAL SUPPORT SERVICES AND GRAMMAR UPDATE SERVICE

------------------------------------------------------------------------------------------

 PART      PRODUCT               DESCRIPTION               QTY/UNIT OF   PRICE     NET
NUMBER                                                       MEASURE      EACH    PRICE

210001    Basic Tech    Support for Speech Channel             23        $23.00   $529.00
          Support
200002

          Basic Tech    Support for NA English version 7      3.5       $450.00     $1575
          Support       run-time license RecServer

                        Support for all licensed
                        Recognition Units in use must be
                        purchased for Nuance to provide
                        this service.

                        Support for all copies of runtime
                        client software in use must be
                        purchased for Nuance to provide
                        this service.

                        TOTAL ANNUAL SUPPORT FEES                                $2104.00
------------------------------------------------------------------------------------------
</TABLE>

3.

Nuance Communications Confidential
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                                          Nuance SLSA, version November 16, 1998

                                    EXHIBIT A
                              PROFESSIONAL SERVICES
                                STATEMENT OF WORK

CUSTOMER NAME:_______________________         START DATE:_______________________
PURCHASE ORDER #_____________________         PREPARED BY:______________________
AGREEMENT #__________________________

BY EXECUTING THIS STATEMENT OF WORK THE UNDERSIGNED PARTIES ACKNOWLEDGE AND
AGREE THAT THE TERMS AND CONDITIONS OF THE AGREEMENT REFERENCED ABOVE SHALL
GOVERN THE SERVICES PERFORMED HEREUNDER.

================================================================================
                      DESCRIPTION OF PROFESSIONAL SERVICES

1.  Description of work to be performed (scope of work):

2.  Milestones or schedules:

3.  Fees: Services: $_______ Training: $______  Other: $_______ Total: $________

4.  Special Terms:

================================================================================
                           ACCEPTED AND AGREED TO BY:

NUANCE COMMUNICATIONS                       CUSTOMER NAME:

Signature:________________________          Signature:__________________________
Name:_____________________________          Name:_______________________________
Date:_____________________________          Date:_______________________________

================================================================================

                                       7

                                  Confidential

<PAGE>MICROSOFT(R) CERTIFIED SOLUTION PROVIDER AGREEMENT

      THIS MICROSOFT CERTIFIED SOLUTION PROVIDER AGREEMENT IS BETWEEN THE
MICROSOFT CORPORATION OR SUCH OTHER MICROSOFT SUBSIDIARY, AFFILIATE OR RELATED
COMPANY ("MICROSOFT") AS IS SPECIFICALLY IDENTIFIED IN THE COUNTRY ANNEX, AS
THOSE TERMS ARE DEFINED BELOW, AND THE MICROSOFT CERTIFIED SOLUTION PROVIDER
(THE "MCSP") IDENTIFIED IN THE COUNTRY ANNEX AND IN THE FINAL INVOICE (MCSP), AS
THOSE TERMS ARE DEFINED BELOW. THE TERMS AND CONDITIONS OF THIS AGREEMENT SHALL
APPLY TO ALL BUSINESS ENTITIES AUTHORIZED AS MICROSOFT CERTIFIED SOLUTION
PROVIDERS (MEMBER LEVEL, PARTNER LEVEL) AND AS MICROSOFT CERTIFIED TECHNICAL
EDUCATION CENTERS (MICROSOFT CTEC, MICROSOFT CTEC PARTNER LEVEL).

      1.    DEFINITIONS:

      The following definitions shall apply to this Agreement, the Country
Annex, the Site Annex, the MCSP Program Guide, the Final Invoice (MCSP) and to
any and all additional annexes and addenda which currently comprise the
Agreement (as defined below) or which may at a later date comprise the
Agreement:

            A. "PRODUCTS" shall mean such Microsoft software products which the
MCSP is licensed to use herein, as well as other software products which
Microsoft Corporation or an authorized Microsoft subsidiary may, from time to
time, license the MCSP to use, but excluding any Beta Software (defined below).

            B. "MICROSOFT CERTIFIED SOLUTION PROVIDER" shall mean the business
entity which has met certain MICROSOFT established requirements and which
provide the Services (defined below).

            C. "SERVICES" shall mean the services as specified in the MCSP
Program Guide.

            D. "SITES" shall mean (1) separate legal entities controlled by the
MCSP or together with the MCSP are under the common control of a third party, or
(2) the additional divisions or offices of the MCSP which are not located at the
MCSP's principal place of business. Unless otherwise provided, the term `MCSP'
in this Agreement shall be deemed to include any Sites.

            E. "MICROSOFT CTEC" shall mean a Microsoft Certified Solution
Provider which MICROSOFT has approved as a Microsoft Certified Technical
Education Center and which shall provide the training services as more fully
defined and described in the Microsoft Certified Technical Education Center
Addendum and Microsoft CTEC Program Guide.

            F. "MICROSOFT CTEC PARTNER LEVEL" shall mean a Microsoft Certified
Solution Provider which MICROSOFT has approved to be upgraded to the Microsoft
CTEC Partner Level and which must fulfill the additional requirements set forth
in the Microsoft CTEC Partner Level Program Guide.
<PAGE>

            G. "MCSP PARTNER LEVEL" shall mean the Microsoft Certified Solution
Provider which MICROSOFT has approved to be upgraded to the MCSP Partner Level
and which must fulfill the additional requirements set forth in the MCSP Program
Guide.

            H. "EFFECTIVE DATE" shall mean the date of MICROSOFT's electronic
mail notification of acceptance which shall be confirmed by a written letter
delivered within a Welcome Kit to a new MCSP or renewing MCSP.

            I. "MCSP PROGRAM GUIDE" shall mean the program guide which contains
the specific MCSP Member or Partner Level requirements and benefits. The MCSP
Program Guide may, from time to time, be subject to change at MICROSOFT's sole
discretion.

            J. "MICROSOFT CTEC PROGRAM GUIDE," "MCSP PROGRAM GUIDE" AND
"MICROSOFT CTEC PARTNER LEVEL WELCOME GUIDE" shall all have the meanings defined
in the applicable addenda or documents. The Microsoft CTEC Program Guide, MCSP
Program Guide applicable to member and partner level requirements and benefits,
and Microsoft CTEC Partner Level Welcome Guide may, from time to time, be
subject to change at MICROSOFT's sole discretion.

            K. "IDENTITY KIT" shall mean the guidelines governing the use and
placement of any and all MCSP and/or Microsoft CTEC program logos. The Identity
Kit shall be provided to an approved MCSP/Microsoft CTEC with the applicable
Welcome Kit.

            L. "AGREEMENT" shall mean this agreement between MICROSOFT and the
MCSP with respect to all terms, conditions, requirements, and benefits appearing
herein, including but not limited to, the Site Annex (if applicable), the
Country Annex, the MCSP Program Guide, the Microsoft CTEC Program Guide, the
Final Invoice (MCSP), and any other applicable annexes and addenda (E.G., the
Mircrosoft Certified Technical Education Center Addendum). The Site Annex, the
Country Annex, the MCSP Program Guide and the Final Invoice (MCSP) are attached
hereto and incorporated herein by reference.

            M. "TERM" shall mean the period from the Effective Date to and
through December 31, 1999, and any subsequent one-year renewal terms as
described in Section 3 below.

            N. "TERRITORY" shall mean the territory specifically set forth in
the Country Annex.

            O. "MICROSOFT CERTIFIED PROFESSIONAL" shall mean the individuals who
have been certified by MICROSOFT, or a third party authorized by MICROSOFT, as a
Microsoft Certified Product Specialist, Microsoft Certified Systems Engineer,
Microsoft Certified Solution Developer, Microsoft Certified Trainer, or such
other certified professional designations as may be established.

            P. "ELECTRONIC ACCEPTANCE" shall mean the electronic expression of
agreement with and acceptance of any amendments to the Agreement which may occur
with each renewal term. Such electronic acceptance shall be signified by
clicking on the appropriate "AGREE' button (or such other similarly designated
button during the electronic agreement process).

                                       2
<PAGE>

            Q. "FINAL INVOICE (MCSP)" AND "FINAL INVOICE (MICROSOFT CTEC)" shall
mean, respectively, the invoice provided to the MCSP or Microsoft CTEC which
indicates the proper Microsoft Certified Solution Provider or Microsoft CTEC fee
for the Territory and which requires newly enrolling MCSPs or Microsoft CTECs,
and under certain circumstances selected renewing MCSPs and Microsoft CTECs, to
indicate its acceptance of the terms of this Agreement by signing and returning
the invoice to MICROSOFT. All renewing and newly enrolling MCSPs and Microsoft
CTECs must return the appropriate invoice in the manner identified in Section
17.J. Unless prohibited by the law of the Territory, any renewing MCSP or
Microsoft CTEC shall indicate its acceptance of any amendments to the Agreement
by Electronic Acceptance.

            R. "BETA SOFTWARE" shall mean the pre-release Territory specific
version of certain Microsoft software products together with written
documentation and related information.

            S. "BETA CD" shall mean a compact disk which MICROSOFT may, from
time to time, deliver to the MCSP which shall contain the Beta Software.

            T. "BETA ONLINE DISTRIBUTION PROCESS" shall mean the process which
MICROSOFT shall implement which will enable the MCSP to obtain certain Beta
Software through an online distribution process.

            U. "BETA PROGRAM" shall mean the MICROSOFT Beta Evaluation Program
through which the MCSP may receive Beta Software through the Beta Online
Distribution Process and/or on Beta CDs.

            V. "MCSP WELCOME KIT"; shall mean the kit provided upon acceptance
into the MCSP program that includes the first set of products and other program
specific materials.

            W. "MICROSOFT CTEC WELCOME KIT" shall mean the kit provided upon
acceptance into the Microsoft CTEC program that contains materials that will get
the new Microsoft CTEC underway.

            X. "MICROSOFT CTEC PARTNER LEVEL WELCOME KIT" shall mean the kit
provided upon acceptance into the Microsoft CTEC Partner Level program that
contains materials that will get the new Microsoft CTEC Partner Level entity
underway.

            Y. "PARTNER LEVEL WELCOME KIT" shall mean the kit provided upon
acceptance into the MCSP Partner Level program.

            Z. "WELCOME KIT" shall collectively mean the MCSP Welcome Kit, the
Microsoft CTEC Welcome Kit, the Microsoft CTEC Partner Level Welcome Kit and the
Partner Level Welcome Kit.

      2.    APPOINTMENT

      MICROSOFT hereby appoints the MCSP as a non-exclusive Microsoft Certified
Solution Provider at the Member Level in the Territory, and the MCSP accepts
such appointment.

                                       3
<PAGE>

Notwithstanding the foregoing, this appointment and this Agreement are
conditioned on MICROSOFT's final approval of any new applicant or renewing MCSP,
such approval shall be indicated by delivery of MICROSOFT's electronic mail
notification of acceptance which shall be confirmed by a written letter
delivered with the MCSP Welcome Kit. MICROSOFT's final approval shall be based
on MCSP's compliance with the objective obligations and requirements of the
Microsoft Certified Solution Provider program. The MCSP understands and agrees
that MICROSOFT has the right but not the obligation, an a non-exclusive basis,
to upgrade the MCSP to the MCSP Partner Level and/or approve the MCSP as a
Microsoft CTEC or Microsoft CTEC Partner Level. If the MCSP is upgraded to the
MCSP Partner Level and/or is approved to be a Microsoft CTEC or Microsoft CTEC
Partner Level, then the MCSP shall be required to meet certain additional
requirements and obligations and shall receive the additional benefits related
to such appointments or upgrades.

      3.    TERM AND TERMINATION

            A. TERM: This Agreement shall take effect on the Effective Date and,
unless earlier terminated as, provided herein, shall continue until December 31,
1999. This Agreement shall renew for additional terms of one year each, provided
that i) the MCSP continues to meet any and all MCSP obligations and
requirements, including but not limited to, timely payment of any applicable
program fees hereto, and ii) the MCSP accepts and agrees to any and all changes,
if any, in the terms and conditions of this Agreement in the manner identified
in Section 17.J below. Any renewal term is conditioned on MICROSOFT's final
approval, such approval shall be indicated by delivery of MICROSOFT's electronic
mail notification of acceptance which will be confirmed by a written letter
delivered within the MCSP Welcome Kit. If renewing MCSP does not receive
MICROSOFT's final approval, this Agreement shall expire. Upon expiration or
earlier termination of this Agreement, all rights and benefits granted by this
Agreement shall revert to MICROSOFT and the MCSP shall immediately cease use of
and destroy (i) any Products and Beta Software (ii) all internal use and
training licenses, (iii) MSDN and TechNet licenses, (iv) if applicable, any
licenses granted under the Microsoft Internal Use Product Program, (v) Beta
Software licenses and (vi) the Microsoft Certified Solution Provider logo and
any other MS logos, and shall cease to represent itself as a Microsoft Certified
Solution Provider. Additionally, the MCSP shall immediately destroy any and all
Beta CDs in the MCSP's possession or control. Termination and/or expiration of
this Agreement shall immediately terminate the Microsoft CTEC Addendum and any
other applicable addenda and terminate MCSP's appointment as an MCSP (Partner
Level), Microsoft CTEC and Microsoft CTEC Partner Level.

            B. TERMINATION WITHOUT CAUSE: Either party shall have the right to
terminate this Agreement at any time, without cause and without the intervention
of the courts, on the delivery of thirty (30) calendar days' (Japan only: sixty
(60) calendar days') prior written notice. Neither party shall be responsible to
the other for any costs or damages resulting from the termination of this
Agreement.

            C. IMMEDIATE TERMINATION WITH CAUSE: Unless otherwise prohibited by
law and without prejudice to MICROSOFT's other rights or remedies, MICROSOFT
shall have the right to immediately terminate this Agreement, without prior
written notice to MCSP, in the event that any of the following occurs:

                                       4
<PAGE>

               1.   If MCSP is in breach of 6A;

               2.   If MCSP is discovered to be pirating any MICROSOFT products
                    or otherwise engaged in any activities which the laws of the
                    Territory prohibit; or

               3.   If MCSP sells, transfers or assigns a significant portion of
                    stock to a third party or enters into any transaction which
                    results in MCSP's loss of management control over MCSP's
                    organization.

            D. TERMINATION WITH CAUSE: Without prejudice to MICROSOFT's other
rights or remedies, MICROSOFT shall have the right to terminate this Agreement
immediately in the event that one or more of the following occurrences remains
not cured for a period of thirty (30) calendar days (Japan only: sixty (60)
calendar days) after MCSP has received notice from MICROSOFT that such
occurrence constitutes a breach of the Agreement;

               1.   If the MCSP makes any assignment for the benefit of
                    creditors, files a petition in bankruptcy, or is adjudged
                    bankrupt or becomes insolvent, or is placed in the hands of
                    a receiver. The equivalent of any of these proceedings or
                    acts, though known and/or designated by some other name or
                    term in the Territory, shall likewise constitute grounds for
                    termination of this Agreement; or

               2.   If the MCSP breaches any other terms or conditions of this
                    Agreement.

            E. TERMINATION OF SITES: Upon the expiration or earlier termination
of this Agreement, all Sites authorized herein shall also be terminated. Within
thirty (30) calendar days (Japan only: sixty (60) calendar days) from the
effective date of any termination or expiration of the Agreement, such Sites may
apply independently for authorization to become a Microsoft Certified Solution
Provider.

      4.    MCSP SITES

      Upon MCSP's request, MICROSOFT may approve the Sites indicated on the Site
Annex as additional Microsoft Certified Solution Providers, provided that such
Sites are also located in the Territory and each individually meets the MCSP
Member Level requirements, and provided that the MCSP shall be responsible for
paying the additional fees arising from the addition of each Site. If the Site
is a separate legal entity, MCSP herein unconditionally and irrevocably
guarantees the payment and performance of that Site under the terms and
conditions of this Agreement.

      5.    PAYMENT

      During the initial Term and any renewal Terms, the fee for the appointment
as a Microsoft Certified Solution Provider under this Agreement shall consist of
per annum payments as follows:

                                       5
<PAGE>

            A. The Microsoft Certified Solution Provider fee which is the amount
determined by the fee schedule set forth in Table 1 of the Final Invoice (MCSP);
and

            B. The Site fee, which will vary depending on the number of sites,
is the amount determined by the fee schedule set forth in Table 1 of the Final
Invoice (MCSP).

      With respect to any renewing Microsoft Certified Solution Provider, all
fees due under this Agreement shall be received by MICROSOFT by the date
indicated in the MCSP Program Guide for the applicable renewal Term. The MCSP
understands and agrees that if it is appointed as an Microsoft CTEC, it shall be
required to pay the Microsoft CTEC fee in a timely manner. Any fee payments
shall be submitted without any deduction whether by set-off, counterclaim or
otherwise.

      6.    MCSP RESPONSIBILITIES AND OBLIGATIONS

            A. TRADEMARKS/LOGOS/REGISTERED MARKS: Nothing in this Agreement
shall be construed as granting the MCSP with a license to use MICROSOFT's
trademarks, trade names, or logos other than in the following manner: the MCSP
is a "Microsoft Certified Solution Provider" or as is otherwise indicated in the
Microsoft Certified Education Center Addendum. The specific guidelines
concerning the size, placement and use of the Microsoft Certified Solution
Provider name and logo are set forth in the Identity Kit. The MCSP shall use the
appropriate trademark symbol (either "TM" [Standard trademark] or "(R)"
[Registered trademark] in a superscript following the Product name) whenever a
Product name is mentioned in any advertisement, brochure, or material circulated
or published in any form whatsoever by the MCSP. The appropriate trademark
symbol must be used in conjunction with references to each Product in all the
MCSP's circulations or publications. MICROSOFT reserves the right to (1) review
and approve all such trademark service names, trade names and logos MCSP uses,
and (2) to amend any Microsoft trademarks, trade names, service marks or logos
and agrees to notify the MCSP of any such amendments that are relevant to the
MCSP's business. MCSP shall not, at any time, use or register any name,
trademark, service mark, logo or symbol which may be confusingly similar to any
Microsoft or Microsoft Corporation trademark, trade name, logo, symbol or
product name.

            B. REPORTING: Upon MICROSOFT's request, the MCSP shall provide sales
and service reports, using such forms as MICROSOFT shall from time to time
provide, and deliver such reports to MICROSOFT at the address indicated on the
reporting form. The MCSP warrants that such reports shall be true and correct to
the best of its knowledge and belief.

            C. MEMBERSHIP APPLICATION AND PROFILE: MCSP represents and warrants
that all the information provided on any registration or application form
including, without limitation, its Member Application and/or Profile is, in all
material respects, true and correct to the best of its knowledge and belief, and
warrants that the information will continue to be so during the term of this
Agreement unless otherwise notified in writing by MCSP to MICROSOFT. Should
there be any changes in such information during the course of this Agreement,
MCSP agrees to promptly inform MICROSOFT in writing giving details of such
changes.

                                       6
<PAGE>

            D. MICROSOFT CERTIFIED PROFESSIONALS: The MCSP understands and
agrees that it, at all times, shall employ the number and kind of MCPs as set
forth in the MCSP Program Guide and, if applicable, the Microsoft CTEC Program
Guide.

            E. SERVICE ESTIMATE: The MCSP shall use its best efforts to realize
certain percentage of its gross revenue from the provision of the MCSP Services.
Gross revenues shall be computed from revenues derived from services provided to
third parties. The specific percentage referred to above shall be set forth in
the MCSP Program Guide. The estimate shall not include those services, support,
training or product distribution provided to any of the MCSP's Sites.

            F. PIRACY: MCSP shall use its best efforts to prevent the
unauthorized duplication or pirating of the Product and shall take all available
steps to protect against piracy and to protect MICROSOFT's right, title and
interest in and to the Product. MCSP shall promptly notify MICROSOFT of any
infringement in the Territory of any copyright or of any trademark of MICROSOFT.

      7.    MICROSOFT RESPONSIBILITIES AND OBLIGATIONS

            A. MICROSOFT LICENSE GRANTS FOR INTERNAL AND MARKETING USE:

      For internal and marketing uses only, MICROSOFT hereby grants to the MCSP,
including each Site, a non-exclusive, non-transferable, royalty-free, terminable
license to make and use the following:

               1.   The number of authorized copies of the Products are set
                    forth in the MCSP Program Guide. In all cases, use of the
                    authorized copies of the Product are subject to the
                    additional terms and conditions of the End User License
                    Agreement, including but not limited to, any limitation and
                    warranties, for the corresponding Product, except that the
                    authorized copies shall not be resold, transferred or
                    assigned to any third party. MICROSOFT reserves the right to
                    change the Products (and number of authorized copies)
                    licensed above and as may be provided through the Microsoft
                    Internal Use Product Program, from time to time and in its
                    sole discretion; and

               2.   This grant of authorization for copies of the Products
                    amends the End User License Agreements; however, the
                    provisions of such End User License Agreements where
                    unamended remain in full force and effect.

            B. TRAINING USE LICENSES: The MCSP, at its sole cost and expense,
may offer training to customers on the Product. MICROSOFT hereby grants the MCSP
permission to make the number of authorized copies set forth in the MCSP Program
Guide for the sole purpose of providing training on the Microsoft Desktop
Product. Training use of the Product is subject to the following conditions: (i)
the MCSP shall destroy all authorized copies used outside of the MCSP location
upon completion of on-site training; (ii) the MCSP may only reproduce the
Product for which the MCSP conducts training classes; (iii) the MCSP agrees to
be bound by the

                                       7
<PAGE>

terms of the Microsoft End User License Agreement for each copy, except that
such Product shall not be resold, transferred, or assigned to a third party,
(iv) the MCSP shall strictly control use of any authorized copies in accordance
with the End User License Agreement; and (v) all authorized copies of the
Product shall be true and complete authorized copies, including all copyright
and trademark notices.

            C. PRODUCT SUPPORT: The MCSP may receive the product support
benefits set forth in the MCSP Member Program Guide and, if applicable, the
Microsoft CTEC Program Guide. The specific terms and conditions relating to use
of product support shall be as specified under the terms of a separate product
support agreement between the MCSP and MICROSOFT.

            D. ADVERTISING AND PROMOTIONAL MATERIALS: MICROSOFT may, in its sole
discretion, reference the MCSP in advertising and promotional materials in
connection with the sale and promotion of the Products. Uses of the MCSP's name
include, but are not limited to: lists of the MCSP's for customer information,
advertising of the Microsoft Certified Solution Provider program containing the
MCSP's name. When a specific advertisement or promotion containing only the
MCSP's name is planned, MICROSOFT will obtain the MCSP's written permission
before such use. MICROSOFT shall also obtain the MCSP's written permission
before use of any logo of the MCSP.

            E. CHANGES IN THE MCSP AGREEMENT FEATURES: The MCSP understands that
MICROSOFT may expand, change the scope or contents of, and/or delete, any
benefits offered under the Microsoft Certified Solution Provider program,
including but not limited to expanding, changing the scope or contents of and/or
deleting the MCSP Program Guide and, if applicable, the Microsoft CTEC Program
Guide, and Microsoft CTEC Partner Level Program Guide. In the event that
MICROSOFT adversely changes any program features, and should the MCSP be
dissatisfied with those changes, the MCSP may terminate this Agreement in
accordance with Section 3.B and will have no other recourse against MICROSOFT.

      8.    BETA EVALUATION PROGRAM

      MICROSOFT, at its sole discretion, may periodically provide a Beta
Software to the MCSP at no additional charge. The MCSP understands and agrees
that the Beta Software may be used only by the MCSP and its employees and that
it is not entitled to receive any particular Beta Software or any commercial
release version of a MICROSOFT Software appearing on any Beta CD or obtained
through the Beta Online Distribution Process. The Beta Software provided herein
may not contain all features ultimately included in the commercial release
version of the software product and may contain features that will disable it at
the end of the license period. MICROSOFT will not provide any product support
for the Beta Software. Additionally, the following shall apply:

            A. END USER LICENSE AGREEMENT COVERAGE:

               1.   With respect to any Beta Software provided on any Beta CDs,
                    an End User License Agreement in printed and/or electronic
                    form covering each Beta Software product will accompany each
                    Beta CD. The MCSP will be entitled to install the number of
                    authorized copies per

                                       8
<PAGE>

                    Beta Software as is indicated in the appropriate Program
                    Guide. The MCSP acknowledges that by using a particular Beta
                    Software product it agrees to the terms and conditions of
                    the End User License Agreement for that product.

               2.   With respect to the Beta Online Distribution Process, an End
                    User License Agreement in electronic form covering each Beta
                    Software product will be presented on screen during the
                    online distribution process. The MCSP acknowledges that by
                    using the Beta Software delivered through this process it
                    agrees to all the terms of the on screen End User License
                    Agreement. In addition to the EULA terms, MCSP understands
                    and agrees that it shall bear any and all risks relating to
                    the delivery of the Beta Software through the Internet, a
                    public computer network that is not secure against intrusion
                    by unauthorized persons, viruses or other disruptive
                    elements. MCSP agrees to print and retain a copy of the
                    applicable on screen EULA.

               3.   If the MCSP does not agree with the terms and conditions of
                    such the End User License Agreement and the additional terms
                    set forth herein and in subsection 8.B below, the MCSP is
                    not authorized to the particular Beta Software product.

            B. IN ADDITION TO THOSE WARRANTIES SET OUT IN THE EULA DISPLAYED
ON-SCREEN DURING THE BETA ONLINE DISTRIBUTION PROCESS, TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, MICROSOFT AND ITS SUPPLIERS DISCLAIM ALL IMPLIED
WARRANTIES OF SECURITY (INCLUDING BUT NOT LIMITED TO, SECURITY OF WEB SITES,
SERVERS, TRANSMISSION OR ACCESS), AND ABSENCE OF VIRUSES, WITH REGARD TO ANY
BETA SOFTWARE PRODUCT AND ITS DELIVERY TO MCSP.

            C. CONFIDENTIALITY: The MCSP acknowledges and agrees that the Beta
Software it receives is proprietary and confidential information of MICROSOFT
and its suppliers and shall be subject to the terms and conditions of the
Microsoft Non-Disclosure Agreement signed by the MCSP, if any. If the MCSP has
not signed a Microsoft Non-Disclosure Agreement or if the agreement signed is
limited in a manner such that it does not cover pre-release software, then this
section shall apply. Subject to the exceptions set forth below, the MCSP agrees
not to disclose or provide the Beta Software or any information the MCSP learns
about the Beta Software to any third party, nor disclose any such information in
a written publication. The MCSP may, however, disclose the information under
judicial or other governmental order provided that the MCSP gives MICROSOFT
reasonable written notice prior to such disclosure and that the MCSP complies
with any applicable protective order or equivalent. With regard to any versions
of the Beta Software for Microsoft(R) Windows(R), Windows NT(R), MS-DOS(R), and
predecessor or successor versions (including products marketed as replacements)
of these products, this confidentiality provision shall continue in effect until
the earlier of one year from the date that the MCSP receives a Beta CD
containing any such version(s) or the date the associated information is made
public by MICROSOFT. For versions of any other Beta Software, this
confidentiality provision will continue in effect until the earlier

                                       9
<PAGE>

of three years from the date the MCSP receives a Beta CD containing such
software or the date the associated information is made public by MICROSOFT.
This confidentiality obligation applies only to Beta CDs and the associated Beta
Software that the MCSP receives under the terms of this Agreement.

      9.    AUDIT

      During the Term, MICROSOFT and/or its designated representatives, shall
have full access to the MCSP's pertinent books and records and shall have the
right to make authorized copies of such materials as is reasonable to verify the
MCSP's compliance with this Agreement. MICROSOFT shall conduct such audits
during the MCSP's normal business hours and, from time to time, as MICROSOFT
deems necessary.

      10.   CONFIDENTIALITY

      Except as otherwise provided herein, each party expressly undertakes to
retain in confidence all information and know-how transmitted to the other that
the disclosing party has identified as being proprietary and/or confidential or
that, by the nature of the circumstances surrounding the disclosure, ought in
good faith to be treated as proprietary and/or confidential, and expressly
undertakes to make no use of such information and know-how except under the
terms and during the existence of this Agreement. However, neither party shall
have an obligation to maintain the confidentiality of information that (i) it
received rightfully from a third party prior to its receipt from the disclosing
party; (ii) the disclosing party has disclosed to a third party without any
obligation to maintain such information in confidence; or (iii) is independently
developed by the obligated party. Further, either party may disclose
confidential information as required by governmental or judicial order, provided
such party gives the other party prompt written notice prior to such disclosure
and complies with any protective order (or equivalent) imposed on such
disclosure. Each party shall treat all MICROSOFT product adaptation materials as
confidential information and shall not disclose, disseminate, or distribute such
materials to any third party without the other's prior written permission. Each
party's obligation under this Section shall extend to the earlier of such time
as the information protected hereby falls into the public domain through no
fault of the obligated party or three (3) years following termination or
expiration of this Agreement.

      11.   NEW PRODUCTS

      Notwithstanding any other provisions of this Agreement, MICROSOFT may
elect at any time during the term of the Agreement to announce new MICROSOFT
products to which the terms and conditions of this Agreement may not apply. New
versions, updates, and maintenance releases of existing titles are not
considered new MICROSOFT products.

      12.   WARRANTIES/LIMITED WARRANTIES/DISCLAIMERS

            A. MICROSOFT

            Except for any limited express warranties (if any) provided to MCSP
by any applicable license agreement accompanying the Products or Beta Software
(the "Limited

                                       10
<PAGE>

Warranty"), no other warranties are made with respect to any Products or Beta
Software, Welcome Kits, any program guides, and any other services or materials
provided by MICROSOFT to MCSP (collectively, "MS Materials"). EXCEPT FOR ANY
SUCH LIMITED WARRANTIES (IF ANY) AND TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, MICROSOFT PROVIDES THE MS MATERIALS `AS IS' AND, WITH RESPECT TO
THE MICROSOFT MATERIALS, HEREBY DISCLAIMS, ALL WARRANTIES, EITHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE PROVISION OR
OPERATION OF ANY MICROSOFT MATERIALS WILL BE TIMELY OR UNINTERRUPTED. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO THE MCSP. THE LIMITED WARRANTIES AND CONDITION
REFERENCED ABOVE GIVE MCSP SPECIFIC LEGAL RIGHTS. MCSP MAY HAVE OTHERS, WHICH
VARY FROM JURISDICTION TO JURISDICTION. Neither MCSP nor any of its employees or
agents shall have the right to make any representation, warranty, or promise or
give any instructions for use of the Product which instruction is not contained
on the Product label or container, or authorized by Microsoft Corporation.

            B. MCSP

            MCSP hereby represents and warrants to MICROSOFT as follows:

               1.   It warrants that all activities undertaken by it as a
                    Microsoft Certified Solution Provider, including any and all
                    services offered or provided by it under that designation,
                    shall be provided with due care and skill, in compliance
                    with any and all applicable laws in the Territory and in a
                    manner which will not in any way, directly or indirectly,
                    bring that designation or any other designation, name or
                    mark with which MICROSOFT is associated into disrepute.
                    Without limitation to the foregoing, MCSP shall in
                    particular ensure that any end user complaint in respect of
                    a product or service shall be dealt with in a reasonable
                    manner. In this regard MCSP shall be deemed to have acted
                    reasonably in respect of any such complaint if it responds
                    promptly and in good faith to any such complaint and assists
                    MICROSOFT to honor the terms and conditions of the End User
                    License Agreement applicable to the Product which is the
                    subject of any such complaint.

               2.   MCSP hereby agrees to defend, indemnify and hold HARMLESS
                    MICROS, its successors and parents, subsidiaries and
                    affiliates and ITS AND their employees, officers and
                    directors, from and against any loss, damage, costs or
                    expenses (including reasonable attorney's fees) arising out
                    of or in any way connected with the performance of the
                    services or from the MCSP's (or any of its agents or
                    employees) acts or omissions in connection with this
                    Agreement.

                                       11
<PAGE>

               3.   It hereby represents and warrants that the representatives
                    of MCSP who have signed this Agreement, or in the case of
                    Electronic Approval, the MCSP representatives who have
                    signified MCSP's agreement and consent electronically
                    online, are the authorized representatives of MCSP duly
                    empowered to act on behalf of the MCSP and to legally bind
                    the MCSP. MCSP hereby further represents and warrants that
                    it has reviewed thoroughly and agrees to all components of
                    this Agreement, including but not limited to, the Country
                    Annex, the Site Annex (if applicable), the MCSP Program
                    Guide and the Final Invoice (MCSP) as it appears in the
                    format applicable to MCSP either online at
                    http://www.microsoft.com/mcsp/ and off-line in the
                    applicable data file download, or on paper as applicable. In
                    addition, MCSP represents and warrants that all information
                    provided herein (1) during the online and off-line
                    contracting process, (2) in the MCSP application, and (3) in
                    the Agreement is true and correct.

      13.   EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND OTHER DAMAGES

      TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
MICROSOFT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR
CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL
INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD
FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR
OTHER LOSS WHATSOEVER), ARISING OUT OF OR IN ANY WAY RELATED TO THE MS
MATERIALS, EVEN IF MS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

      14.   LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY

      SUBJECT TO APPLICABLE LAW AND NOTWITHSTANDING ANY DAMAGES THAT MCSP MAY
INCUR FOR ANY REASON WHATSOEVER, (INCLUDING WITHOUT LIMITATION, ALL DAMAGES
REFERENCED IN SECTION 13 ABOVE AND ALL DIRECT OR GENERAL DAMAGES), THE ENTIRE
LIABILITY OF MICROSOFT UNDER ANY PROVISION OF THIS AGREEMENT, OF THE MICROSOFT
MATERIALS OR UNDER ANY LIMITED WARRANTY, AND MCSP'S EXCLUSIVE REMEDY AGAINST
MICROSOFT (EXCEPT FOR ANY REMEDY OF REPAIR OR REPLACEMENT ELECTED BY MICROSOFT
OR ANY OTHER PERSON UNDER ANY LIMITED WARRANTY), SHALL BE LIMITED TO THE AMOUNT
ACTUALLY PAID BY MCSP FOR THAT PORTION OF THE MS MATERIALS THAT CAUSES THE
DAMAGE.

      15.   U.S. GOVERNMENT RESTRICTED RIGHTS

      All Products provided to the U.S. Government pursuant to solicitations
issued on or after December 1, 1995, are provided with commercial license rights
only. All Products provided to

                                       12
<PAGE>

the U.S. Government pursuant to solicitations issued prior to December 1, 1995
are provided with RESTRICTED RIGHTS as provided for in FAR, 48 C.F.R. 52.227-14
(June 1987) or FAR, 48 CFR 252.227-7013 (OCT 1988), as applicable. COMPANY shall
be responsible for ensuring that all Products are marked with the "Restrictive
Rights" legend. Manufacturer is Microsoft Corporation, One Microsoft Way,
Redmond, WA 98052-6399.

      16.   EXPORT RESTRICTIONS

      All Products are subject to the export control laws and regulations of the
United States. MCSP agrees that neither MCSP nor its customers intend to or
will, directly or indirectly: (i) export or transmit any Product to any country
to which such export or transmission is restricted by any applicable U.S.
regulation or statute (currently including, but not limited to Cuba, Iran, Iraq,
Libya, North Korea, Sudan and Syria), without the prior written consent, if
required, of the Bureau of Export Administration of the U.S. Department of
Commerce, or such other governmental entity as may have jurisdiction over such
export or transmission; (ii) provide any Product in any manner to any customer,
or end user whom MCSP or its customer knows or has reason to know will utilize
such Product in the design, development or production of nuclear, chemical or
biological weapons, or (iii) to any end user who has been prohibited from
participating in U.S. export transactions by any federal agency of the U.S.
government.

      17.   GENERAL

            A. Except as otherwise provided, all notices, authorizations, and
requests in connection with this Agreement shall be in writing and shall be
deemed received two (2) business days after transmission by facsimile, five
business days after being deposited in the mail (prepaid) for delivery in the
same country, or ten business days after being deposited in the mail (prepaid)
for delivery between different countries, at the addresses set forth in the
Final Invoice (MCSP) or to such other address as the party to receive the notice
so designates by written notice to the other.

            B. This Agreement shall constitute the entire agreement between the
parties with respect to the subject matter hereof and supersedes all prior and
contemporaneous communications including all prior and current Microsoft
Certified Solution Provider Agreements. EXCEPT AS OTHERWISE PROVIDED HEREIN,
THIS AGREEMENT SHALL ONLY BE AMENDED IN WRITING OR THROUGH THE ELECTRONIC
DISPLAY OF THE AMENDED AGREEMENT. MCSP SHALL INDICATE ACCEPTANCE OF ANY
AMENDMENTS IN THE MANNER IDENTIFIED IN SECTION 17.J.

            C. This Agreement shall be governed by the laws of the country in
which MCSP has its principal place of business. If either MICROSOFT or the MCSP
employs attorneys to enforce any rights arising out of or relating to this
Agreement, the prevailing party shall be entitled to recover reasonable costs
and attorneys' fees.

            D. If a particular provision of this Agreement is terminated or held
by a court of competent jurisdiction to be invalid, illegal, or unenforceable,
this Agreement shall remain in full force and effect as to the remaining
provisions.

                                       13
<PAGE>

            E. No waiver of any breach of any provisions of this Agreement shall
constitute a waiver of any prior, concurrent, or subsequent breach of the same
or any other provisions hereof, and no waiver shall be effective unless made in
writing and signed by an authorized representative of the waiving party.

            F. Neither this Agreement, nor any terms and conditions contained
herein, shall be construed as creating a partnership, joint venture, franchise
or agency relationship.

            G. The MCSP agrees that it shall inform its customers that the MCSP
is an independent business from MICROSOFT, and shall not hold itself out as an
agent of MICROSOFT, or attempt to bind MICROSOFT to any third party agreement.

            H. Sections 8B, 10, 12, 13, 14, 15, 16, and 17 shall survive the
expiration or earlier termination of this Agreement.

            I. This Agreement, and any rights or obligations hereunder, shall
not be assigned, sublicensed, or sub-contracted by the MCSP, without MICROSOFT's
prior written consent.

      FOR ANY NEWLY ENROLLING MCSP, TO AGREE TO THE TERMS AND CONDITIONS OF THIS
      AGREEMENT, INCLUDING BUT NOT LIMITED TO, THE SITE ANNEX (IF APPLICABLE),
      THE COUNTRY ANNEX, THE MCSP PROGRAM GUIDE, THE FINAL INVOICE (MCSP) AND
      ANY OTHER APPLICABLE ANNEXES AND ADDENDA (E.G., THE MICROSOFT CERTIFIED
      TECHNICAL EDUCATION CENTER ADDENDUM), AN AUTHORIZED REPRESENTATIVE OF THE
      MCSP MUST COMPLETE ALL REQUIRED INFORMATION AND SIGN, DATE, AND RETURN TO
      MICROSOFT A SIGNED PAPER COPY OF THE FINAL INVOICE (MCSP) AND THE SITE
      ANNEX (IF APPLICABLE) TOGETHER WITH A PAYMENT FOR THE APPROPRIATE FEES.

            J. FOR ANY RENEWING MCSP, MCSP'S ACCEPTANCE OF ANY AMENDED TERMS OF
THE AGREEMENT SHALL BE INDICATED BY ELECTRONIC ACCEPTANCE AND THE SUBMISSION TO
MICROSOFT OF THE FINAL INVOICE (MCSP), APPROPRIATE FEES AND THE SITE ANNEX (IF
APPLICABLE). IF ELECTRONIC ACCEPTANCE IS NOT RECOGNIZED AS A VALID MEANS OF
ACCEPTANCE IN THE TERRITORY OR IF THE CAPABILITIES OF THE ONLINE CONTRACTING
PROCESS IN MCSP'S TERRITORY ARE LIMITED IN SCOPE, MCSP MUST RETURN A SIGNED
FINAL INVOICE (MCSP), THE APPROPRIATE FEES AND THE SITE ANNEX (IF APPLICABLE) TO
MICROSOFT.

      NOTE THAT NO BINDING AGREEMENT IS FORMED UNTIL MICROSOFT HAS FINALLY
      APPROVED MCSP AS A MICROSOFT CERTIFIED SOLUTION PROVIDER. IN ADDITION,
      NOTE THAT NEITHER THE CASHING OF THE MCSPS CHECK, NOR ACCEPTANCE OF
      PAYMENT OF FEES IN ANY MANNER WHATSOEVER, SHALL BE CONSIDERED "ACCEPTANCE"
      OF THESE AGREEMENTS BY MICROSOFT. MICROSOFT'S APPROVAL SHALL BE INDICATED
      BY MICROSOFT'S ELECTRONIC MAIL

                                       14
<PAGE>

      NOTIFICATION OF ACCEPTANCE WHICH WILL BE CONFIRMED IN A WRITTEN LETTER
      DELIVERED TO A NEW OR RENEWING MCSP WITHIN A MCSP WELCOME KIT.

      NOTE THAT IN EUROPE, THE MCSP INVOICE WILL BE DELIVERED TO THE APPLICANT
      OR RENEWING MCSP AFTER THE APPLICATION HAS BEEN SUBMITTED AND ACCEPTED AND
      THE BODY OF THIS AGREEMENT HAS BEEN RECEIVED BY MCSP.

      REMEMBER, FOR NEWLY ENROLLING MCSPS AND FOR ANY RENEWING MCSPS IN A
      TERRITORY WHICH DOES NOT RECOGNIZE ELECTRONIC ACCEPTANCE, YOUR SIGNATURE
      ON THE FINAL INVOICE (MCSP) INDICATES YOUR ACCEPTANCE OF THE TERMS AND
      CONDITIONS OF THIS AGREEMENT.

                                       15
<PAGE>

               MICROSOFT(R) CERTIFIED SOLUTION PROVIDER AGREEMENT

MCSP/MICROSOFT CTEC

      The terms and conditions set forth herein are incorporated by reference
into the Microsoft Certified Solution Provider Agreement. To the extent any
terms set forth in this Country Annex are in conflict with the Core Terms and
Conditions, the terms set forth herein shall govern.

MICROSOFT ENTITY:

Microsoft Corporation
One Microsoft Way
Redmond, WA
USA
98052

TERRITORY:

      For the purposes of this Agreement, the Territory shall be the country in
which the MCSP is located. NOTWITHSTANDING THE FOREGOING, IF AN MCSP IS A MEMBER
OF THE EUROPEAN UNION OR THE EUROPEAN FREE TRADE ASSOCIATION, ITS TERRITORY
SHALL BE DEEMED TO BE BOTH THE EUROPEAN UNION AND THE EUROPEAN FREE TRADE
ASSOCIATION. Notwithstanding the foregoing, if an MCSP is located in the United
States or Canada, its Territory shall be deemed to be both the United States and
Canada. As used herein, "United States" shall mean the continental states and
Hawaii.

COUNTRY SPECIFIC LEGAL TERMS

      1. UNITED STATES AND CANADA: The terms and conditions set forth below
shall be added and shall only apply to the Agreement in force in the United
States and Canada:

      SECTION 17(C ): If the MCSP has its principal place of business in the
      United States of America, this Agreement shall be governed by and
      interpreted in accordance with the laws of the State of Washington. MCSP
      consents to jurisdiction and venue in King County, Washington.

      SECTION 17(K): A new subsection (K) is added to Section 17 as follows: "It
      is the express wish of the parties that this Agreement and all related
      documents be drawn up in English. C'est la volente expresse des parties
      que la presente convention ainsi que les documents qui s'y rattachent
      soient rediges en anglais."

                                      *******

      2. AUSTRALIA: The terms and conditions set forth below shall be added and
shall only apply to the Agreement in force in Australia:
<PAGE>

      SECTION 2: The following sentence is added to the end of this Section: "It
      is an added condition of this Agreement that MCSP comply at all times for
      the duration of this Agreement with all criteria for the appointment of
      Microsoft Certified Solution Providers issued from time to time by
      Microsoft and in particular, without limitation, any criteria as to net
      revenue flowing to MICROSOFT arising out of MCSPs appointment hereunder.
      Additionally, all Sites must meet those same criteria for the appointment
      of Microsoft Certified Solution Providers."

      SECTION 12A: The following sentence is added after the second sentence of
      this Section: "TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUBJECT
      TO SECTION 7 AND ADDITIONALLY TO ANY PROVISION OF THIS AGREEMENT, THE
      LIMITED WARRANTIES GIVEN BY MICROSOFT IN THIS AGREEMENT ARE EXCLUSIVE AND
      ARE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS WHATSOEVER, WHETHER
      EXPRESS, IMPLIED OR STATUTORY."

      SECTION 17: A new subsection (K) is added at the end of Section 17:

      Notwithstanding Sections 12A and 14 or any other provision of this
      Agreement, if anything arising out of or connected with this Agreement
      constitutes a supply of goods or services to a consumer, then Company may
      have the benefit of certain rights or remedies pursuant to the Trade
      Practices Act and similar state and territory laws in Australia, in
      respect of which liability may not be excluded or restricted and nothing
      in this Agreement will have the effect of so excluding or restricting
      those rights or remedies. Insofar as such liability may not be excluded,
      then to the maximum extent permitted by law such liability is limited, at
      MICROSOFT's exclusive option, in the case of Services, either by supplying
      the services again or the payment of the cost of having the services
      supplied again and in the case of goods, to either (a) replacement of the
      goods; or (b) correction of defects in the goods.

      SECTION 17: A new subsection (L) is added at the end of Section 17:

      NOTHING IN THIS AGREEMENT IS INTENDED TO PREJUDICE, OR HAVE THE EFFECT OF
      PREJUDICING, ANY RIGHTS MCSP MAY HAVE UNDER AUSTRALIAN LAW OR OF THE
      STATES OF AUSTRALIA WHICH CANNOT LEGALLY BE EXCLUDED OR RESTRICTED AND THE
      TERMS OF THIS AGREEMENT MUST BE READ ACCORDINGLY.

                                      *******

      3. PEOPLE'S REPUBLIC OF CHINA: The terms and conditions set forth below
shall be added and shall only apply to the Agreement in force in the People's
Republic of China.

      SECTION 6(A): The following language is added at the end of Section 6(A):
      "As more fully described in the Identity Kit, MCSP shall be obliged to
      comply with all recorded

                                       2
<PAGE>

      formalities as a trademark licensee under the applicable laws of the
      People's Republic of China."

      SECTION 12: A new subsection (C) is added at the end of Section 12: "MCSP
      hereby represents and warrants to MICROSOFT at the time of the execution
      of this Agreement and during the term of this Agreement:

            (1)   It is validly established as an enterprise legal person under
                  the laws of the People's Republic of China;

            (2)   It has been issued a business license which will be valid
                  throughout the term of this Agreement;

            (3)   The scope of business set forth on its business license is
                  consistent with the activities which it will undertake under
                  this Agreement;

            (4)   It has been established with sufficient registered capital to
                  assume the obligations set out under this Agreement;

            (5)   It has authority to directly enter into and perform foreign
                  economic contracts;

            (6)   Its legal representative or a person validly authorized in
                  writing by the legal representative has signed this Agreement,
                  and

            (7)   Each of the foregoing representations and warranties are true
                  in respect of any Affiliate which will provide a Site.

      SECTION 17(C): The following is added between the first and second
      sentences of this Section: "This Agreement will be governed by the laws of
      the People's Republic of China. If a dispute arises in connection with the
      interpretation or implementation of this Agreement, either party may
      submit the dispute for arbitration to Beijing Arbitration Commission (the
      "Arbitration Commission") for arbitration in accordance with the rules of
      arbitration of such Arbitration Commission. The place of arbitration will
      be Beijing, the People's Republic of China. The arbitration proceeding
      shall be conducted in English. The arbitral award will be final and
      binding on both parties. If either Microsoft or MCSP employs attorneys to
      enforce any rights arising out of or relating to this Agreement, the
      prevailing party will be entitled to recover reasonable costs and
      attorneys' fees.

      SECTION 17(D): The following is added at the end of this Section: "Without
      limiting the generality of the foregoing, the parties hereby agree that in
      the event of any dispute concerning the enforceability of this Agreement,
      Section 3 of this Country Annex and Section 12(C) shall be interpreted as
      an independent agreement between the parties."

                                   *******

                                       3
<PAGE>

      4. INDONESIA

      SECTION 3A new subsection (F) shall be added as to this Section:

      To the extent necessary to implement the termination provisions of this
      Agreement, each of the parties hereby waives any right or obligation, it
      or the other party may have under any applicable law or regulation,
      including without limitation Article 1266 of the Indonesian Civil Code, to
      request or obtain the approval, order, decision or judgment of any court
      to terminate this Agreement.

      SECTION 17: The following language shall be added as subsection 17(K): "It
      is the express wish of the parties that this Agreement and all related
      documents be drawn up in English."

                                   *******

      5. NEW ZEALAND: The terms and conditions set forth below shall be added
and shall only apply to the Agreement in force in New Zealand:

      SECTIONS 12 AND 14: Sections 12 and 14 shall only apply to the extent
      permitted by law.

      A new paragraph C shall be added to Section 12:

      "MCSP acknowledges that all Microsoft Software, Services and Products
      under this agreement are provided for business purposes and agrees that
      the Consumer Guarantees Act does not apply to their supply by Microsoft or
      acquisition by MCSP under this Agreement."

      A new paragraph D shall be added to Section 12:

      (a)   Where MCSP is providing Microsoft  Software,  Services or Products
            (as applicable) to:

            (i)   a consumer acquiring them for business purposes (as that term
                  is defined in the Consumer Guarantees Act, 1993 ("Business
                  Purposes"); or

            (ii)  a person who may, whether directly or indirectly, sell the
                  Microsoft Software, Services or Products to a consumer
                  acquiring them for Business Purposes;

                  it must be a term of the MCSP's contract with that person that
                  either the Consumer Guarantees Act, 1993 ("CGA") does not
                  apply in respect of the Microsoft Software, Services or
                  Products (as applicable) or, alternatively, that person will
                  ensure that an agreement is entered into with the end consumer
                  of the Microsoft Software, Services or Products (as
                  applicable)

                                       4
<PAGE>

                  to the effect that the CGA does not apply in respect of such
                  Software, Services or Products.

      The MCSP shall indemnify MICROSOFT and its affiliates and hold MICROSOFT
and its affiliates free and harmless from any costs, expenses, loss or damage
incurred by MICROSOFT or its affiliates as a result of the MCSP or any purchaser
from the MCSP failing to comply with the obligation contained in this Section.

                                       5
<PAGE>
                                                            FINAL INVOICE (MCSP)

                                                                   NORTH AMERICA

MSCP Company Name: Intraco Systems, Inc.
MSCP ID:   514759
Confirmation Number (required if you applied via the MCSP Application and
Business Profile Tool):
Primary Contact:
Street Address 1  (not a PO Box):  3998 FAU Blvd.
Street Address 2: Suite 210
Street Address 3/Department/Mail Stop:
City/Town:  Boca Raton                                State/Province/County:  FL
Zip/Postal Code:  33431                               Name of Country: USA
Telephone: (561) 367-0600                             Fax: (561) 367-9376
Internet E-mail: MCSP@INTRACO.COM

ANNUAL FEE SCHEDULE:
The following annual fees apply to all new and renewing Microsoft Certified
Solution Provider (MV|CSP) site locations. These prorated fees reflect
membership ending December 31, 1999, regardless of the date you are approved.
Notes: For Renewing MCSPs: To ensure uninterrupted MCSP 99 program benefits
beginning in January 1999, the application, invoice and fee must be submitted by
December 1, 1998
- New MCSPs will start receiving benefits the month in which their application
  is approved.

Please find the fee corresponding to your application date and enter the fee in
the space below. If you are purchasing a 5 incident pack of Priority Plus
Technical support from Microsoft Product Support Services (PSS), please be sure
to select the appropriate fee.

<TABLE>
<CAPTION>
===============================================================================================================================
COUNTRY          PSS               RENEWING MCSPS                                   NEW MCSPs
                 SUPPORT           APPLICATION, INVOICE AND FEE MUST   APPLICATION, INVOICE AND FEE MUST BE SUBMITTED:
                 OPTION            BE SUBMITTED:
                 5 PROBLEMS
                 --------------------------------------------------------------------------------------------------------------
<S>              <C>                <C>               <C>               <C>              <C>                   <C>
                                   By June 30, 1999  Jul 1 - Oct 1,    By Dec 15, 1998  Dec 16 1998 -     Jul 1, - Oct 1,
                                           1999           1999                          June 30 1999            1999
-------------------------------------------------------------------------------------------------------------------------------
United States    Without PSS        $1,395            $1,095            $1,595           $1,395                $1,095
(US Dollars)
-------------------------------------------------------------------------------------------------------------------------------
United States    With PSS           $1,870            $1,570            $2,070           $1,870                $1,570
(US Dollars)
-------------------------------------------------------------------------------------------------------------------------------
Canada           Without            $2,120            $1,665            $2,420           $2,120                $1,665
(Canadian        PSS
Dollars)
-------------------------------------------------------------------------------------------------------------------------------
Canada           With PSS           $2,840            $2,385            $3,150           $2,840                $2,385
(Canadian
Dollars)
===============================================================================================================================
</TABLE>

The fees listed do not include taxes. You must calculate and add your tax as
appropriate.
To assist in your tax calculation, please visit the MCSP Tax Calculation web
site at: http://msp/microsoft.com/mcsptax.

Please add applicable sales tax for each of your site(s) that reside in the
following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS,
KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI,
SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, in Canada, add a 7% GST, 15% HST,
and in BC and ON, add the PST per your provincial requirements. Microsoft's GST
Registration number is R136625089. Microsoft Corporation U.S. Federal Tax ID#
91-1144442. Microsoft reserves the right to without notice correct tax rates
and/or collect the state tax assessed by additional states as required by law.
If you are a tax exempt organization, please attach a copy of your tax exemption
certificate. For assistance in calculating the appropriate taxes for each site,
please call 1-800-SOLPROV (1-800-765-7768).

PLEASE ENTER THE FOLLOWING INFORMATION FOR EACH SITE ENROLLED:

--------------------------------------------------------------------------------
MCSP ID/SITE LOCATION  ANNUAL FEE AMOUNT     APPLICABLE TAXES        AMOUNT DUE
--------------------------------------------------------------------------------
514759/Boca Raton      $1870.00           +  112.20            =     $1982.20
--------------------------------------------------------------------------------
                                          +                    =     $
--------------------------------------------------------------------------------
                                          +                    =     $
--------------------------------------------------------------------------------
                                          +                    =     $
--------------------------------------------------------------------------------
Total                  $1870.00           +  112.20            =     $1982.20
--------------------------------------------------------------------------------
(If needed, add additional page using the same format as above) MCSP Tax
Calculation web site at: http://msp/microsoft.com/mcsptax
--------------------------------------------------------------------------------
<PAGE>
MICROSOFT CERTIFIED   MICROSOFT CERTIFIED
  SOLUTION PROVIDER     TECHNICAL EDUCATION
                          CENTER

[GRAPHIC LOGOS OMITTED]

INVOICE TO

Unique Invoice Number: 8055
MCSP ID: 514759                             MCSP Applications Processing
Company Name: INTRACO SYSTEMS INC.          995 W. Levoy Drive
Address 1: 3998 FAU BLVD                    Salt Lake City, UT
Address 2: SUITE 210                        United States, 84123
Address 3:
City: BOCA RATON                            Tel: 1-800 SOL-PROV
State: FL                                   Tel: 1-800 765-7768
Postal Code: 33431                          Tel: 1-800 688-0496 (Microsoft CTEC)
Country/Territory: UNITED STATES            Fax: 1-801-579-2815
Customer Tax/VAT No:
                                            Email: solprov@msprograms.com
                                            Email: microsoftctec@msprograms.com
<TABLE>
<CAPTION>

                                  FINAL INVOICE
--------------------------------------------------------------------------------------------
<S>                           <C>                   <C>         <C>     <C>
MCSP ID/COMPANY                DESCRIPTION           CURRENCY   UNIT      TAX/VAT TOTAL PRICE
NAME, CITY, STATE,                                              PRICE             (INCLUDING
COUNTRY/TERRITORY                                                                  TAX/VAT)
--------------------------------------------------------------------------------------------
           514759/                Microsoft Certified     USD      1395        0       1395
    Intraco Systems, Inc.,         Solution Provider
Boca Raton, FL, United States       Membership Fee
--------------------------------------------------------------------------------------------
                                                PROGRAM FEE(S) SUBTOTAL                1395
--------------------------------------------------------------------------------------------
                                                                TAX/VAT                   0
--------------------------------------------------------------------------------------------
                                                       TOTAL AMOUNT DUE                1395
--------------------------------------------------------------------------------------------
</TABLE>

The Total Amount is not inclusive of Tax. For payment by credit card, applicable
tax will be charged (a receipt will be mailed). For payment by check, please add
your applicable tax.

*Please note if you are applying for Microsoft CTEC program along with the MCSP
program, you do not need to calculate taxes on the Microsoft CTEC fee and will
instead pay the set fee of $2500 US.

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00020-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00020-of-00352.parquet"}]]