Document:

Master Software License Agreement, dated January 16, 2002

 EXHIBIT 10.10 
  
 MASTER SOFTWARE LICENSE AGREEMENT 
  
 This Master Software License Agreement (“Agreement”) dated January 16, 2002 (“Effective Date”) is between Sprint
Spectrum L.P., a Delaware limited partnership (“Sprint”) and Seven Networks, Inc. a Delaware corporation (“Licensor” or “Supplier”). 
  
 BACKGROUND 
  

	A.	Licensor is in the business of licensing Software Products and providing Services. 

  

	B.	Sprint and Licensor contemplate that they will enter into one or more Contract Orders for the license of Software Products or provision of Services or both.

  

	C.	Sprint and Licensor desire to specify the standard terms that will apply to those Contract Orders. 

  
 AGREEMENT 
  

	1.0	Definitions 

  
 “Acceptance Tests” means those Software Product acceptance tests and testing criteria set forth and defined in each applicable Contract Order. 
  
 “Authorized Contractors” means Sprint’s third party contractors providing
services to Sprint who are subject to written agreements no less restrictive or protective than the terms hereof. Sprint shall remain responsible for such Authorized Contractors’ compliance with the terms hereof. 
  
 “Authorized Equipment Manufacturer” means a third party authorized by Sprint and
approved by Seven (such approval not to be unreasonably withheld or delayed) to install and distribute a Client Piece Link. 
  
 “Authorized User” means an individual who is a Sprint or Sprint Affiliate employee, Sprint customer or Sprint Affiliate customer who has registered to access
Sprint or Sprint Affiliate services by accepting the terms and conditions of an end user license agreement no less restrictive or protective of Supplier than the end user license agreement that will be provided by Sprint and approved by Licensor.

  
 “Backwards Compatible” or “Backwards Compatibility” means
that the then current version of the Software Product will remain fully functional after installation of any Upgrades and the Software Product will lose no material functionality and will inter-operate with the immediate previous sequential version
of the Software Product provided to Sprint. 
  
 “Client Piece” means the
executable client software piece (if any) listed on the applicable Contract Order which is installed on an Authorized User system in order to access services provided using the applicable Software Product. 
  
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 “Client Piece Link” means a link (specifically excluding the Client Piece) provided on media or installed on
equipment which directs a customer to a Sprint controlled website where such user can register to become an Authorized User and download the applicable Client Piece after acceptance of an appropriate end user license agreement. 
  
 “Confidential Information” means (i) this Agreement and any other related agreement
between the parties and the discussions, negotiations and proposals related to those agreements and (ii) any information exchanged in connection with this Agreement concerning the other party’s business including, without limitation, tangible,
intangible, visual, electronic, written, oral, present, or future information such as: (w) trade secrets, (x) financial information and pricing, (y) technical information, such as research, development, procedures, algorithms, data, designs, and
know-how, and (z) business information, such as operations, planning, marketing interests, and products. The Software Product and Documentation shall be considered the Confidential Information of Supplier. 
  
 “Contract Order” means an ordering document attached hereto describing the terms
and conditions for license of a Software Product and/or Services which is executed by Licensor and Sprint or a Sprint Affiliate. 
  
 “Control” means (a) the power to vote 15% or more of the voting interests of an entity or (b) ownership of 15% or more of the beneficial interests in income or
capital of an entity. 
  
 “Conversion Completion Date” will be
set forth in a separate Contract Order in connection with Conversion of the System by Sprint. 
  
 “Conversion Milestones” means the key dates identified as milestones in a separate Contract Order in connection with Conversion of the System by Sprint. 
  
 “Conversion Services” means the Services described in the applicable
Contract Order setting forth any such Conversion Services. 
  
 “Core
Function” means the major functionality, original purpose, action or focus of the Software Product. 
  
 “Customization and Development Services” means those services provided by Supplier to Sprint to customize and/or develop the System, as may be requested by Sprint from time to time, in accordance with
the Specifications and Development Milestones, as described in the applicable Contract Order(s) to this Agreement. 
  
 “CPU” or “Computer” or “Hardware” or “Hardware Operating System” or “Mainframe” means data processing hardware.

  
 “Developed Program” means any scripts, templates, dialogues,
interfaces or any other program or data produced by Sprint or its contractors through the use of a Toolkit. 
  
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 “Documentation” means all user manuals, reference guides, brochures, installation manuals, release notes, error
message manuals or other written documentation pertaining to the installation, use, features or performance of the Software Product provided by Licensor hereunder. 
  
 “Illicit Code” means any key, node, lock, time-out, “back door,” trapdoor,” “booby trap,” “drop dead
device,” “data scrambling device,” or “Trojan Horse,” for enabling self-help, restraint, disabling program codes or other functions, whether implemented by electronic, mechanical or other means, which are intended to
restrict use or access to any portion of any Software Product, data or information created by or accessed using the Software Product. 
  
 “Initial Term” means the initial term set forth in the applicable Contract Order, exclusive of any renewal terms. 
  
 “Licensor Personnel” means any employees, subcontractors or agents of Licensor who
perform Services, act on Licensor’s behalf or are paid by Licensor in connection with this Agreement. 
  
 “Net Price” means the final price paid by any customer of Licensor, including Sprint, after all discounts, reductions, rebates and adjustments of any kind are applied. 
  
 “Schedule” means a document attached to this Agreement describing the scope of the
license or the Support Services or other Services relating to the Software Product. 
  
 “Services” means any services related to the Software Product that Licensor may offer, such as Support Services, installation, training, professional consulting or development services. 
  
 “Software Product” means the computer software program licensed by Licensor to
Sprint pursuant to a Contract Order, including any Upgrades and Documentation provided hereunder. 
  
 “Specifications” means the functionality of the Software Product that is necessary to perform its Core Function and materially meet the requirements in the Contract Order and Documentation. 
  
 “Sprint Affiliate” means (a) any entity, directly or indirectly, Controlling,
Controlled by or under common Control with Sprint; (b) any entity that is authorized to sell telecommunication services under the “Sprint” or “Sprint PCS” brand name or any successor brand name(s); or (c) any entity to which any
Sprint Affiliate, as defined in clause (i) or (ii) of this definition, is required by law, regulation or contract to provide services or products. 
  
 “Supplier Personnel” means employees and contractors of Supplier. 
  
 “Support Services” means maintenance and support for the Software Product, including the delivery of Upgrades, as further defined in the Support Services
Schedule. 
  
 “System” means Supplier’s product as
customized, developed, supplied and warranted under this Agreement, including, without limitation, all Software Products and Third Party Software Products (if any). 
  
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 “Third Party Products” means the software and equipment provided by third parties required to use the
Software Product, as more fully listed in the applicable Contract Order. Except as set forth in the applicable Contract Order, Sprint shall be solely responsible for acquiring the Third Party Products that Licensor notifies Sprint of in writing.

  

	“Third	Party Software Product” means software that is licensed to Supplier by a third party. 

  
 “Toolkit” means the Software Product that permits Sprint’s customization or extension of the application software and/or
production of Developed Programs and which is specifically identified as a “Toolkit subject to the provisions of Section 4.3 of the Master Software License Agreement” in the applicable Contract Order. 
  
 “Upgrades” means any and all upgrades, enhancements, modifications, patches,
alterations, improvements, corrections, revisions, releases, new versions or any other changes to the Software Product or Documentation which Licensor makes generally commercially available including any sequentially numbered product releases (e.g.
release of product version 1.1 to 1.2 or 1.0 to 2.0). 
  

	2.0	SCOPE 

  

	2.1	General 

  
 This Agreement sets forth the terms that apply to any Schedules attached to this Agreement and any Contract Orders Sprint may issue and Licensor may accept to purchase licenses or Services under a Schedule. All
Schedules and Contract Orders specifically incorporate the terms of this Agreement 
  

	2.2	No Volume Commitment 

  
 This Agreement neither authorizes nor obligates Licensor to provide nor commits Sprint to order any Software Products or Services. Sprint makes no purchase commitment whatsoever, whether in terms of dollar volume,
amount or type of Software Products or Services. Sprint’s issuance of an accepted Contract Order is Sprint’s agreement to pay for the Software Product licensed or Services purchased (or both) and Licensor’s agreement to provide the
Software Product or Services (or both), in each case in accordance with this Agreement and the applicable Contract Order. 
  

	2.3	Forecasting 

  
 Sprint may provide non-binding forecasts for Software Products or Services to assist Licensor in planning. Any forecast will not be a Contract Order or otherwise considered a commitment by Sprint. 
  

	2.4	Sprint Services 

  
 Licensor may, at its option, use Sprint as its exclusive Supplier of telecommunications services. Sprint will provide the service at competitive prices based on Licensor’s volume. Licensor may, at its option,
roll its telecommunications services to Sprint as its current commitments expire. Telecommunications services include voice (wireline and wireless), data, Internet connectivity, local, phone systems, teleconferencing and video. 
  
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	3.0	Affiliate Transactions 

  
 Any Sprint Affiliate may issue a Contract Order under this Agreement. Licensor is obligated to provide the Software Product and Services to the Sprint Affiliate in
accordance with this Agreement and the applicable accepted Contract Order. 
  
 All
references to Sprint in this Agreement refer equally to Sprint or the Sprint Affiliate executing a particular Contract Order. Only the Sprint Affiliate executing the Contract Order incurs any primary obligation or liability to Licensor with respect
to the particular Contract Order. 
  

	4.0	Grant of License 

  

	4.1	Right to Use. 

  
 Upon receipt of payment for the applicable Software Product, except as where otherwise provided, Licensor grants and Sprint accepts a perpetual, fully paid-up, irrevocable (subject to Section 11.3 and 11.6),
nonexclusive, nontransferable except in connection with a valid assignment under this Agreement, worldwide right and license (without a right to sublicense) to: 
  

	(a)	install, execute, use, copy, test, display and perform in object code form only the Software Products and the Third Party Software Products as set forth in the Contract Order and
related Documentation, only to provide Sprint services to the number of Authorized Users licensed and paid for by Sprint under the applicable Contract Order on systems which are (i) owned or controlled by Sprint, a Sprint Affiliate, Authorized
Contractors and (ii) accessed by Sprint, a Sprint Affiliate or Authorized Contractor employees subject to written restrictions and obligations of confidentiality no less restrictive than the terms and conditions hereof . Unless otherwise
specifically stated in the Contract Order, there is no restriction on the number of Authorized Users of the Software Product; and 

	(b)	distribute copies of the Client Piece to Authorized Users; and 

	(c)	distribute copies of the Client Piece Link to Authorized Equipment Manufacturers for installation and distribution on equipment used to access Sprint services.

  
 For purposes of clarity, the licenses for Authorized Users
purchased by Sprint under the applicable Contract Order shall be recyclable such that when an existing Authorized User account is terminated, the license for such Authorized User may be applied to a new Authorized User. 
  
 If Sprint acquires a company that has also licensed any Software Product
(“Licensee”), Licensor will not unreasonably withhold its consent either to a transfer of the license agreement between Licensee and Licensor or a transfer of the licenses acquired under that agreement. Further, Licensor will not charge
Licensee for granting such consent. At Sprint’s option, Sprint may convert any of Licensee’s licenses to licenses granted under this Agreement. 
  
 If Sprint divests a Sprint Affiliate or other portion of its business (“Divested Business”), such Divested Business will be entitled to continue using the
Software Product for one year after the divestiture without either Sprint or the Divested Business incurring any additional license or other fees. 
  
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	4.2	Trade-In Option 

  
 At any time during the Initial Term of the applicable Contract Order, if Licensor discontinues a Software Product, and provided that Sprint has remained current on all support and maintenance fees for the applicable
Software Product, Sprint may trade in a Software Product license for a [* * *]. The trade-in [* * *] will be calculated by determining the [* * *]. 
  

	4.3	Toolkits. 

  
 Licensor grants Sprint a perpetual, fully paid-up, irrevocable, nonexclusive, transferable, worldwide right and license to modify the Toolkit to create a Developed Program. To the extent a Developed Program contains
all or any portion of a Software Product or Toolkit component, Sprint agrees that any sublicenses to the Developed Program will contain terms and conditions at least as restrictive as those generally set forth in this Agreement and agreements that
Sprint uses to protect its own property. Sprint retains all right, interest in and title to the Developed Programs. Licensor retains all right, interest in and title to any Software Product or Toolkit components contained in the Developed Programs.

  

	5.0	Scope of Use 

  

	5.1	Intentionally Blank. 

  

	5.2	Right to Use Core Function. 

  
 If Licensor deletes any Core Function from the Software Product and offers that Core Function in another product, Licensor will provide the portion of the other product
containing the Core Function (or the entire product if the Core Function cannot be separated out) to Sprint at [* * *] under the terms of the applicable Contract Order and any applicable Support Services Schedule. 
  

	5.3	Right to Make Copies. 

  
 Licensor will provide Sprint with master copies of the Software Product and Documentation, from which Sprint may make a reasonable number of copies in order to provide the Sprint services. Master copies of software
will only include Software Products that are licensed under this Agreement. Sprint will not remove or destroy any proprietary markings or proprietary legends placed on or contained within the Software Product or Documentation. Additionally, Sprint
will reproduce and include Licensor’s proprietary and copyright notices on any copies of the Software Product and Documentation, including reproduction of the international copyright notice. Sprint will maintain complete records regarding the
number and location of such copies, which will be available from time to time upon the request of Licensor. 
  

	5.4	Testing Copies. 

  
 Sprint has the right to make copies of and install, execute, use, copy, test, display and perform the Software Product for testing purposes including, without limitation (a) testing for date arithmetic functions; (b)
testing of disaster recovery plan procedures and effectiveness and (c) testing to validate the Software Product before placing it on application development and production processors or placing it in a production environment. 

  

	*	This material has been omitted pursuant to request for confidential treatment and such material has been filed separately with the Commission. 

  
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	5.5	Connecting CPUs. 

  
 Sprint may, without notice, for any reason and at no additional cost, connect CPUs in order to operate CPUs as a single CPU, such as the operation of parallel sysplex-compatible or CMOS-compatible operating systems or
CPU configurations. 
  

	5.6	Relocation. 

  
 Sprint has the right to relocate the Software Product, either temporarily or permanently, at [* * *] and for any reason, to any CPU, system or site, whether or not in existence on the Effective Date, without notice to
Licensor of such relocation. If Sprint maintains parallel operations in the process of relocating the Software Product, there will be [* * *] for the relocation for the period of time reasonably necessary to complete the relocation, provided such
parallel operations do not exceed [* * *] days. For purposes of clarity, this Section 5.6 applies only to relocation by Sprint between Sprint facilities or other authorized contractor facilities and does not apply to the relocation of a Software
Product from hosting provided by Seven. 
  

	5.7	Third Party Software Product. 

  
 Licensor will notify Sprint in writing if the Software Product contains any Third Party Software Product and will provide Sprint all license terms and conditions related
to the Third Party Software Product before Licensor delivers or installs the Software Product. 
  

	5.8	Use Restrictions. 

  
 Sprint will not use or copy the Software Product except as expressly set forth in Sections 4.1 and 5.3. Sprint will use commercially reasonable efforts, which will be no less stringent than those efforts Sprint uses
to protect its own software or other similar property, to prevent the Software Product from being used in any manner that would enable any third party to use the Software Product in violation of this Agreement. Except as otherwise expressly provided
in this Agreement, a Schedule or the Documentation relating to Toolkits, Sprint shall not, and shall not allow third parties to, (a) modify, adapt, translate or create derivative works based in whole or in part on the Software Product, or to reverse
compile or disassemble the Software Product or (b) use any Software Product, or transfer, transmit, export or re-export any Software Product or portion thereof in violation of any export control laws or regulations administered by the U.S. Commerce
Department, OFAC, or any other government agency. 
  

	5.9	Title. 

  
 This Agreement does not grant Sprint title to, or rights of ownership in, the Software Product. All Software Products furnished by Licensor, and all copies made by or on behalf of Sprint, including any translations,
compilations, modifications, derivatives and partial copies, and all Updates, are and will remain the property of Licensor. 
  

	5.10	Software Evaluation. 

  
 Upon request, Licensor will provide Sprint up to [* * *] copies of any Software Product at [* * *] solely for the purposes of evaluating or testing in a non-production environment for a limited period not to exceed [*
* *] days. Sprint’s right to use a particular Software Product for evaluation or testing will 

  

	*	This material has been omitted pursuant to request for confidential treatment and such material has been filed separately with the Commission. 

  
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 terminate after the evaluation is completed. Upon termination or expiration of the evaluation period, unless a Contract
Order is issued, Sprint will return the Software Product being tested or evaluated to the Licensor or will de-install and remove the Software Product from Sprint’s premises. 
  

	6.0	SUPPLIER SERVICES/SYSTEM 

  

	6.1	Scope of Services. 

  

	 	a.	Supplier Services. Sprint and Sprint Affiliates provide critical communications services to their respective customers (collectively, “Sprint Customers” and
each, a “Sprint Customer”). Sprint desires to obtain from Supplier a service consisting of (i) the ability to perform the Services set forth in the Contract Order(s) to this Agreement (the “Current Supplier
Services”), and (ii) other tools and services that the Parties may agree to from time to time during the Agreement term, as shall be set forth in a Contract Order (“Future Supplier Services” and, together with the Current
Supplier Services, the “Supplier Services”). 

  

	 	b.	The System. Supplier will furnish, test, develop and customize the System as set forth in the applicable Contract Order and any other Services agreed to from time to time in
a manner consistent with the Specifications and provisions of this Agreement. 

  

	 	c.	Intentionally Blank. 

  

	 	d.	Branding of the Supplier Services. Sprint will have the full power and sole authority to name the services that will be offered to Sprint Customers. The Supplier Services
will be branded by Sprint and will have customized user interfaces in accordance with Contract Orders to this Agreement. 

  

	6.2	Required Documentation. 

  
 Prior to the delivery of any Software Product or Services, Supplier will deliver or cause to be delivered to Sprint or the applicable Sprint Affiliate a
copy of all Documentation (and thereafter any updates to the Documentation) in electronic copy format at no additional charge to Sprint. Supplier consents to the reproduction of the Documentation by Sprint and applicable Sprint Affiliates in
accordance with the terms of this Agreement, provided that all such copies shall be marked as Supplier confidential/proprietary information. 
  

	6.3	Provision of Services. 

  
 Each future provision of Services will be agreed upon in a Contract Order to this Agreement. 
  
 Sprint Affiliates and other business divisions of Sprint, may require Supplier Services. Supplier will so provide any and
all Products and/or Services to the Sprint Affiliates as agreed to by the parties and in accordance with the terms of this Agreement. 
  

	6.4	Customization and Development Services. 

  

	 	(a)	General. Commencing on the Effective Date and except as otherwise provided in this Agreement, Supplier will develop the System on its own premises, using its own systems,
Products and Supplier Personnel, as well as any Third Party Products, in accordance with the Specifications, the Development Milestones, and Service Levels agreed to in the applicable Contract Order. 

  
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	 	(b)	Customization and Development Services Proposals. Sprint may, from time to time, request that Supplier perform Customization and Development Services. As soon as practicable,
but not later than [* * *], after definition of requirements from Sprint and as part of the Services, Supplier will provide to Sprint (i) a written description of the work Supplier anticipates performing in connection with the Customization and
Development Services, (ii) a schedule for commencing and completing such work, and (iii) the number of person hours expected to be expended. In the event Sprint elects to have Supplier perform Customization and Development Services, Sprint and
Supplier will execute a Contract Order therefor. Sprint and Supplier will not incur any liability until a properly executed Contract Order has been signed. 

  

	 	(c)	Customization Reports. For each Contract Order under this Agreement, Supplier must provide Sprint weekly a written report that includes, without limitation, (i) an updated
schedule of work for each Specification, (ii) identification of all problems identified that may impact schedule, functionality or performance, (iii) proposed recovery method to meet schedule, functionality or performance requirements, (iv) a
schedule of Acceptance Tests to be performed, and (v) the amount of development hours actually spent for a Specification and the hours required for completion. Supplier must separately and immediately report in writing any material errors discovered
in the Supplier Services and any circumstances that may lead to a delay in the Development Milestones or affect functionality or performance of the System. 

  

	 	(d)	General Participation Right. In order to ensure the timely development of the System and effect the purposes of this Agreement, Sprint will have the right, but not the
obligation, to have its personnel participate in, to the extent Sprint deems necessary, all aspects of all Services. Sprint, at its option and cost, may designate third-party developers to participate in the Customization and Development Services.
Supplier shall have the right to require such developers to execute confidentiality agreements, and to approve any developers that Sprint provides, but Supplier will not unreasonably withhold or delay its consent. Supplier will work with Sprint in
identifying the requisite skills for those developers. Sprint shall have the right to allow such developers to access application program interfaces provided by Licensor for such integration purposes. Notwithstanding the foregoing, Supplier shall
have no obligation to make facilities or technology (including software source code and any proprietary tools, routines and other information) available to the extent reasonable to protect the Confidential Information of Licensor. The provisions of
the applicable Contract Order shall be equitably adjusted to account for any increase in cost or delay due to participation by Sprint or its third-party developers.  

  

	6.5	Training. 

  
 Supplier will provide Sprint with training in accordance with the Contract Order. 
  

	6.6	Open Standards. 

  

	 	(a)	Browsers. The Software Product is designed to function with the browsers listed in the applicable Specifications, as such list may be supplemented from time to time. In cases
where Supplier 

  

	*	This material has been omitted pursuant to request for confidential treatment and such material has been filed separately with the Commission. 

  
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 Personnel or subcontractors are installing Software Products in the System, such individuals will not
manually or otherwise set the home page URL to any particular browser without Sprint’s prior written consent. Supplier shall not be obligated to maintain or support compatibility with browsers or formats which Sprint ceases to support or offer.

  

	 	(b)	Other Applications. Supplier will, at all times during the Agreement, support the open standards for interfacing the Software Products with electronic mail, calendar and
address book and other applications that are listed in the applicable Specifications, as such listed may be updated from time to time. Supplier shall not be obligated to maintain or support compatibility with applications which Sprint ceases to
support or offer. 

  

	7.0	SOFTWARE PRODUCT DELIVERY-INSTALLATION ACCEPTANCE 

  

	7.1	Delivery. 

  
 Licensor will deliver the Software Product to Sprint in accordance with the delivery terms and conditions set forth in the Contract Order. 
  

	7.2	Licensor Installation and Sprint Acceptance. 

  
 If Sprint requests Licensor to install the Software Product, installation terms and conditions, including fees, and acceptance mechanism will be specified in the Contract
Order.  
  

	7.3	Sprint Installation and Sprint Acceptance. 

  
 If Licensor does not install the Software Product, then the applicable Contract Order shall set forth the terms and conditions for installation and acceptance.

  

	8.0	SERVICES 

  

	8.1	Support Services 

  
 The applicable Contract Order sets forth the terms that apply to the Support Services to be provided by Licensor. 
  

	8.2	Training Services 

  
 The applicable Contract Order sets forth the terms that apply to the training Services to be provided by Licensor. 
  

	8.3	Professional Consulting Services 

  
 The applicable Contract Order sets forth the terms that apply to the professional consulting Services to be provided by Licensor 
  

	9.0	RATES, INVOICING AND PAYMENT TERMS 

  

	9.1	Rates. 

  
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 Sprint will pay Licensor the rates set forth in the applicable Contract Order for the Software Product and any Services.
Licensor [* * *] of a Software Product or Support Services during the term of this Agreement [* * *]. 
  

	9.2	Expenses 

  
 Sprint will reimburse Licensor for travel, living, and other expenses if they are (i) authorized in the Contract Order, (ii) reasonably incurred and documented, and (iii) in conformance with Sprint’s travel and
reimbursement policy set forth below: 
  

	 	a)	Sprint will reimburse Licensor only for expenses if Licensor submits the expense report for reimbursement to Sprint within [* * *] after the relevant expenses are incurred.

  

	 	b)	Licensor must book all travel arrangements, including, without limitation, air travel, vehicle rentals and hotel accommodations, through the Sprint Business Travel Center by calling
[* * *]. All air travel must be coach or economy. When making travel arrangements, Licensor must identify itself as a supplier for Sprint. 

  

	 	c)	Sprint will reimburse Licensor for use of a personal vehicle for business purposes at the rate set forth in the IRS regulations in effect at the time the expense is incurred. Sprint
will not reimburse Licensor for personal expenses, including, without limitation, phone calls, meals and vehicle use not related to the Services or Products supplied under this Agreement. 

  

	 	d)	For reimbursement, Licensor must submit, as applicable, the following in Licensor’s expense report: (i) passenger flight coupon and travel itinerary, (ii) the original receipt
for meals and parking and toll fees, in excess of [* * *] (tear tab receipts are not accepted), (ii) the original receipt for hotel accommodations, vehicle rental costs, fuel costs for rental vehicle usage, parking fees and toll fees (regardless of
the amount). 

  

	9.3	Taxes, Duties and Fees. 

  
 Any local, state or federal sales, use or other excise taxes imposed upon the fees to be paid by Sprint for the Software Product or Services are not included in the fees
contained in the Contract Order. Such tax will be separately stated on the invoice and will be paid by Sprint in addition to the fees or other compensation owed to Licensor. Licensor will not prepay any taxes without giving Sprint the right to
contest the tax. If Sprint is exempt from taxation for the Software Product, it will submit an exemption certificate to License. 
  

	9.4	Invoicing and Payment. 

  
 Supplier must send invoices to the following address: 
  
 Sprint Spectrum L.P. 
 [* * *]

  
 Each invoice must include the contract number that Sprint assigns to this
Agreement and the Contract Order number. Sprint may specify additional invoicing instructions on the Contract Order. Unless otherwise provided in the Contract Order, Supplier may not invoice Sprint until [* * *] under the 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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 applicable Contract Order. Sprint will pay [* * *] amounts within [* * *] days after receiving Licensor’s invoice.
Sprint will pay 
 [* * *] amounts, [* * *] within [* * *] days after [* * *]. If any payment becomes past due, Licensor agrees to give Sprint notice of such
delinquency. 
  

	9.5	[* * *] 

  
 Sprint has the right to [* * *] Licensor to [* * *] under this Agreement or any other agreement [* * *] under this Agreement or any other agreement. 
  

	9.6	No Payment in the Event of Material Breach 

  
 Sprint may suspend any payment under this Agreement or the applicable Contract Order if Licensor materially breaches this Agreement, or Contract Order until such time as
the breach has been cured. 
  

	9.7	Prompt Invoicing 

  
 Supplier must invoice Sprint promptly and may not (i) invoice Sprint more than [* * *] after Supplier is permitted to issue an invoice for Services or Software Products or both under this Agreement (“Late
Invoices”) or (ii) make a claim for payment related to any already issued invoice more than [* * *] after the invoice date (“Late Claims”). Sprint is not obligated to pay Late Invoices or Late Claims and Supplier waves all rights and
remedies related to Late Invoices and Late Claims. 
  

	9.8	Electronic Transactions 

  
 Sprint and Licensor may agree to facilitate electronic ordering, invoicing and payment through either the use of an electronic data interchange or an Internet-based
e-commerce solution. 
  

	10.0	[* * *] 

  

	10.1	Price 

  
 Throughout the term of this Agreement, the [* * *] by Sprint for the Software Product and Services [* * *] software products that Licensor [* * *] for use to provide [* * *] services [* * *] that purchase the [* * *]
terms and conditions [* * *]. 
  
 If the [* * *] for such software products [* *
*] with respect to any such Software Products invoiced to Sprint beginning at the time 
 [* * *]. In addition, such [* * *] Software Products during the
remainder of the term of this Agreement [* * *] remain in effect, subject to future [* * *] under this Agreement. 
  
 All invoices to Sprint for such Software Products to which the [* * *]. Sprint will receive [* * *]. 
  
 On an [* * *] basis throughout the term of this Agreement commencing [* * *], Licensor will [* * *] of all software products [* * *] in the
preceding year and deliver to Sprint a [* * *]. The [* * *] will affirm that Sprint’s Software Product [* * *] subject to the foregoing paragraphs conform to Section10.0. The [* * *] will be provided to Sprint within [* * *] days after the [* *
*] of the Effective Date. In addition, Sprint has the right, at its expense, to have an independent third party accountant of national reputation conduct an annual audit under Section 10.0 to establish Licensor’s compliance with this Section
upon [* * *] days’ notice; provided that in the event the independent audit reveals a breach of the [* * *] requirements 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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 described in this Section 10.1 that Licensor will pay all reasonable expenses of the independent auditor associated with
the audit. Such accountant shall be subject to terms of confidentiality with Supplier which shall provide that any agreement terms and pricing information provided by Supplier shall not be disclosed to Sprint or otherwise. 
  

	10.2	Supply and Shipping Status 

  
 Sprint will receive [* * *] of availability, shipping, and delivery of Software Products and Services. If Supplier [* * *] for particular Software Products and Services,
Sprint will have [* * *] who are [* * *] of the particular Software Products and Services. 
  

	11.0	Term And Termination 

  

	11.1	Term. 

  
 The initial term of this Agreement begins on the Effective Date and expires 3 years after the Effective Date. The term of this Agreement will be automatically renewed on a year-to-year basis, unless either party gives
notice of its intent not to renew at least 1 year before the expiration of the period of Assured Support Service as defined in the Support Services Schedule. 
  
 All license rights granted pursuant to any Contract Order are perpetual and survive the termination of this Agreement except as set forth in Section 11.6 below. The terms
of this Agreement will continue in effect for any Contract Order or other Schedule that is outstanding at the time of termination of this Agreement. In spite of the termination of this Agreement, Sprint can continue to purchase Support Services
under the terms of this Agreement as long as the Support Services or similar services are available pursuant to the terms of the applicable Contract Order. 
  

	11.2	Termination for Convenience. 

  
 Sprint may terminate this Agreement, any Schedule or Contract Order at any time without liability, except as provided in Section 11.6, by providing a termination notice
to Licensor. Unless otherwise provided in the notice, the termination is effective [* * *] days after the date of the notice. Subject to the payment of all fees and compliance with all applicable terms and conditions, any perpetual license will
survive the termination of a Schedule or Contract Order. 
  

	11.3	Termination for Cause. 

  
 If a party materially breaches this Agreement, a Schedule or Contract Order, the other party must give the breaching party a material breach notice, identifying the
action or inaction that is the basis of the breach. The party that gave the breach notice may terminate this Agreement or the affected Schedule or Contract Order if the breaching party has not cured the breach within [* * *] days after the date of
the breach notice. Any perpetual licenses paid for by Sprint up to the date of termination will survive any breach of this Agreement, a Schedule or a Contract Order provided that Sprint is and remains in compliance with Sections 5.8 and 18,
otherwise the licenses shall terminate. In the event that Sprint terminates a Contract Order, Sprint shall have the option to complete the payments set forth in the applicable Contract Order for 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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 the number of licenses associated with such payments within [* * *] days following such termination, and any such
additional perpetual licenses paid for by Sprint will survive termination of this Agreement, or the applicable Contract Order, provided that Sprint is and remains in compliance with Sections 5.8 and 18. No breach under this Agreement, a Schedule or
Contract Order will constitute a breach under any other agreement, license or schedule between the parties. Unless otherwise provided in the notice or unless the breach has been cured, the termination is effective [* * *] days after the date of the
notice. 
  

	11.4	Termination for [* * *] 

  
 Sprint may, at any time and without liability, provide a notice of termination of this Agreement to Licensor if (i) Licensor [* * *] any person, or (ii) any person or
group [* * *] (any person or group [* * *] under (i) or (ii) will be referred to as the “Licensor’s”), unless (A) Licensor’s [* * *] will have agreed to [* * *], or Licensor agrees to [* * *] of Licensor under this Agreement; and
(B) Sprint will have [* * *], based solely on the [* * *], which shall not be [* * *] than Licensor immediately prior to such [* * *] and will be determined by generally accepted principles, of Licensor’s [* * *]. Notwithstanding any statement
in this Section 11.4, Sprint may terminate this Agreement under this Section 11.4 if (X) [* * *], as reasonably determined by Sprint, or (Y) [* * *] Sprint or a Sprint Affiliate. Licensor must give Sprint notice promptly following any [* * *] as
described in this Section 11.4 unless prohibited by applicable laws. Unless otherwise provided in the notice of termination, Sprint’s termination is effective [* * *] days after the date of the notice of termination. Any perpetual license will
survive any termination of this Agreement, a Schedule or a Contract Order provided that Sprint is and remains in compliance with all payment obligations and Sections 5.8 and 18 
  

	11.5	Termination for Financial Instability 

  
 If Supplier becomes Insolvent, Sprint may terminate this Agreement without liability with at least [* * *] days’ notice to Supplier. “Insolvent” means: (i)
Supplier does not meet its undisputed obligations, including judgments, to third parties as those obligations become due, (ii) Supplier’s stock is removed or delisted from a trading exchange, (iii) Supplier’s long term debt goes on a watch
or warning list, or (iv) Supplier’s long term debt rating is downgraded more than two levels from its debt rating as of the Effective Date. 
  

	11.6	Effect of Termination. 

  
 Termination of this Agreement is without prejudice to any other right or remedy of the parties. Termination of this Agreement for any cause does not release either party
from any liability which, at the time of termination, has already accrued to the other party, or which may accrue in respect of any act or omission prior to termination or from any obligation that is expressly stated to survive the termination. Any
perpetual license will survive termination of this Agreement, a Schedule or a Contract Order unless Sprint is not compliance with all payment obligations and Sections 5.8 and 18, in which case the licenses granted shall terminate. Any termination of
this Agreement under Section 11.2 or by Supplier under Section 11.3, by itself, shall not relieve Sprint of its obligation to pay any license, support and services fees set forth in a Contract Order. Upon such termination, Sprint shall pay any
outstanding amounts within [* * *] days following the date of such termination. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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	12.0	OWNERSHIP 

  

	12.1	Sprint-Owned Property. 

  
 All tangible and intangible items or information that Licensor receives from Sprint or from a third party on behalf of Sprint, in whole or in part, by Sprint, is the
property of Sprint (“Sprint-Owned”). Licensor must return all Sprint-Owned property to Sprint upon Sprint’s request, or upon the termination or expiration of this Agreement, whichever is earlier. Licensor is responsible and must
account for all Sprint-Owned property, and bears the risk of loss while the property is in Licensor’s possession. Sprint-Owned property may only be used in connection with Licensor’s performance of its obligations under this Agreement.
Sprint may inspect any agreements and associated records including, without limitation, invoices by which Licensor acquires Sprint-Owned property from, or on behalf of, Sprint pursuant to this Agreement. 
  

	12.2	Developed Property. 

  
 Except as set forth in the applicable Contract Order, Licensor hereby assigns and agrees to assign and disclose to Sprint all intellectual property generated, conceived or developed under this Agreement including,
without limitation, all work in progress, any inventions conceived or reduced to practice and any resulting patents, except that Licensor shall retain all right, title and interest in Developer Stock. “Developer Stock” means any
preexisting intellectual property of Licensor, any intellectual property not developed under this Agreement, and all generally applicable modifications thereto. Any works of authorship under this Agreement other than Developer Stock in any form of
expression including, without limitation, manuals and software, are works for hire and belong exclusively to Sprint. If, by operation of law, the ownership of such works for hire do not automatically vest in Sprint, Licensor will take necessary
steps to assign ownership to Sprint. Licensor will provide reasonable assistance to Sprint to secure intellectual property protection, including, without limitation assistance in the preparation and filing of any patent applications, copyright
registrations, and the execution of all applications, assignments or other instruments for perfection or protection of title at Sprint’s expense. Licensor will pay Licensor Personnel any compensation due in connection with the assignment of any
such intellectual property or invention developed under this Agreement. Licensor warrants to Sprint that Licensor’s Personnel are and will continue to be subject to agreements that will secure Sprint’s rights under this Section 12.0
throughout the term of this Agreement. 
  

	13.0	Licensor Warranties 

  

	Licensor	warrants the following: 

  

	13.1	Software Product Warranty. 

  
 For [* * *] days from the earlier of the [* * *] (as defined in the applicable Contract Order) or Sprint’s [* * *] (the “Warranty Period”), the Software
Product will: 
  

	 	a)	materially conform to the Specifications; 

	 	b)	perform and process date arithmetic and date/time data in a consistent and accurate manner, accepting and responding to two-digit year-date input, correcting or supplementing as
necessary, and in a manner that is unambiguous as to century; and 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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	 	c)	to the extent the Software Product is used in combination with other Sprint software, hardware or firmware approved in the applicable Documentation and Specifications, the Software
Product will properly interoperate with such software, hardware or firmware, including without limitation, the exchange of date/time data. 

  
 If Licensor receives notice during the Warranty Period that the Software Product contains a Severity Level 1 Error (as defined in the applicable Contract Order), and
Supplier has not, through the exercise of reasonable effort, corrected such error within [* * *] days of receiving notice of such nonconformance, then Sprint has the right to cease using and return the Software Product, at Licensor’s expense,
and receive a full refund for any amounts paid for the Software Product. Licensor may be permitted to correct any nonconformity in the Software Product reported by Sprint during the [* * *] day warranty period, even if the period to perform those
corrections extends beyond the [* * *] day warranty period. Sprint’s sole and exclusive remedy for the breach of this warranty is as stated in this Section 13.1. 
  

	13.2	No Restrictions Warranty. 

  

	 	a)	Licensor is duly organized, validly existing and in good standing under the laws of the jurisdiction of its organization and has the full power and authority to enter into this
Agreement and grant a license to Sprint for the Software Product 

	 	.	

	 	b)	If any part of the Software Product contains Third Party Software Product, Licensor has the full power and authority to sublicense the Third Party Software Product as part of its
license grant to Sprint for the Software Product except as set forth in the applicable Contract Order. 

	 	

	 	c)	Licensor is not bound by any agreements, obligations or restrictions and will not assume any obligations or restriction or enter into any other agreement that would interfere with
its obligations under this Agreement. 

	 	

	 	d)	There are no pending actions or proceedings in law, equity, arbitration or any other tribunal challenging or affecting any right, title or interest granted to Sprint and Licensor is
not aware of any unasserted claims that might affect Sprint’s rights under this Agreement or Licensor’s ability to grant the rights or perform its obligations under this Agreement. 

	 	

	 	e)	Neither Licensor’s nor Sprint’s exercise of any rights under this Agreement will infringe, misappropriate or otherwise violate any intellectual property right worldwide or
other right of any third party worldwide, including property, contractual, employment, copyright, patent, trade secret, trademark or nondisclosure rights. Sprint’s sole and exclusive remedy for a claim of infringement of any third party rights
shall be the indemnity set forth in Section 13 below. 

	 	

	 	f)	The execution and performance of this Agreement will not violate or cause a breach of any law, regulation, order or award of any governmental authority or any arbitrator and will
not require any consent, authorization or filing of a registration with any governmental authority. 

  

	13.3	Compatibility Warranty. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

	

  
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 The Software Product will be compatible with any Upgrade so that no changes or alteration to any data, interfaces,
programs, operating systems, operating environments or other equipment or information are required to obtain the full functionality, performance and compliance with the Specifications that was obtained before the installation of the Upgrade. The
Software Product will be Backwards Compatible with all Upgrades. 
  

	13.4	Assured Availability Warranty. 

  
 Support Services will be available for at least the period set forth in the applicable Support Services Schedule. Licensor will give Sprint [* * *] notice before
terminating Support Service of a Software Product. If Licensor develops a new or replacement product (“New Product”) for the Software Product and chooses not to continue to support the Software Product beyond the support obligation
contained in this Agreement, Sprint has the right to license the New Product under the terms and conditions of this Agreement, subject to payment of a license fee to Licensor for such New Product. Sprint will receive the same [* * *] for the New
Product as it receives for the Software Product. Sprint will receive a [* * *] the New Product license fee [* * *] for the Software Product. 
  

	13.5	No GNU Public License. 

  
 The Software Product will not contain any software that refers to or is based upon a license from GNU Public License or the Free Software Foundation or that is
“copylefted.” 
  

	13.6	No Illicit Code Warranty. 

  
 The Software Product will not: (a) contain any hidden files (not including “cookies” stored by a user’s browser); (b) replicate, transmit or activate
itself without control of a person operating the computing equipment on which it resides; (c) be designed to alter, damage or erase any data or computer programs without control of a person operating the computing equipment on which it resides; and
(d) contain any Illicit Code. If any Software Product contains any Illicit Code, then notwithstanding anything to the contrary in this Agreement, Licensor will be in breach and no “right to cure” period will apply. Sprint reserves the
right to pursue any available civil or criminal action against Licensor for violation of this provision. To protect Sprint from any damages that may be intentionally or unintentionally caused by the introduction of Illicit Code to Sprint’s
computer network, Licensor will not install, use or execute any software on any Sprint CPUs without Sprint’s written approval. Licensor acknowledges that it does not have any right to electronically repossess or use any self-help related to the
Software Product. 
  

	13.7	No Virus Warranty. 

  
 To Supplier’s knowledge after testing using industry leading virus check software, the Software Product will be free from any faults, defects, viruses, worms, disabling programming codes, instructions or other
such items (“Virus”) that may threaten, infect, damage, disable or otherwise interfere with the permitted use of the Software Product. Licensor will test each element of the Software Product, including any Upgrades, prior to delivery to
Sprint to ensure that it is free of any Virus. If Sprint notifies Licensor that it has been informed or has reason to believe that a Virus has infected a Software Product, Licensor will promptly assist and work continuously with Sprint, at
Sprint’s direction and at no charge, until, in Sprint’s determination, the Virus has been eliminated. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

	

  
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	13.8	Media Warranty. 

  
 All tapes, diskettes or other media delivered to Sprint will be free of defects in materials and workmanship under normal use for a period of [* * *] days following installation. During the [* * *] period, Sprint may
return the defective media to Licensor and Licensor will promptly replace it without charge to Sprint. 
  

	13.9	Support Services Warranty. 

  
 Each Licensor Personnel assigned to render Support Services has the proper expertise, skills, training and professional education to perform the services required under
this Agreement in a professional manner and consistent with applicable industry standards. The Support Services will be provided in a workmanlike manner, free from defects in design, materials and workmanship. 
  

	13.10	Licensor Personnel Warranty. 

  
 To the best of Licensor’s knowledge, after investigation, neither Licensor nor Licensor Personnel performing Services, has any existing obligation and no claim has
been made that the Software Product or Services infringe upon the rights of third parties (including such rights as property, contractual, employment, trademark, trade secrets, copyright, patent, proprietary information and non-disclosure rights)
that might affect Licensor’s ability to fulfill its obligations under this Agreement. 
  

	13.11	Permits and Licenses. 

  
 Licensor will obtain and keep current, at Licensor’s expense, all governmental permits, certificates and licenses (including professional licenses, if applicable)
necessary for Licensor to perform its obligations under this Agreement. 
  
 EXCEPT
FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT, LICENSOR PROVIDES ALL PRODUCTS AND SERVICES “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. 
  

	14.0	Indemnity 

  

	14.1	Licensor’s General Third Party Indemnification. 

  
 Licensor will indemnify and defend Sprint, Sprint Affiliates and their respective directors, officers, agents and employees (each, a “Sprint Indemnitee”) from
and against all claims, damages, losses, liabilities, costs, expenses and reasonable attorney fees (collectively “Damages”) arising out of a claim by a third party against a Sprint Indemnitee for (a) injury to persons (including libel,
slander or death) or, except as provided below in Section 14.4, loss or damage to tangible property (excluding loss of data), in either case, to the extent resulting from any act or omission of Licensor; (b) violations of applicable laws by Licensor
or Licensor Personnel or (c) claims related to the payment of compensation, employment taxes and benefits in connection with the performance of Support Services by Licensor Personnel. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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	14.2	Sprint’s General Third Party Indemnification. 

  
 Sprint will indemnify and defend Licensor, its affiliates and their respective directors, officers, agents and employees (each, a “Licensor Indemnitee”) from
and against all Damages arising out of a claim by a third party against a Licensor Indemnitee for injury to persons (including libel, slander or death) or loss or damage to tangible or intangible property, in either case, to the extent it results
from any act or omission of Sprint. 
  

	14.3	No Liability for Specifications. 

  
 Sprint does not warrant that any general specifications for software development it provides to Licensor do not infringe on the intellectual property rights of any third
party. Sprint will not indemnify Licensor for any infringement claims of third parties based on any specifications supplied by Sprint. If, at any time during the process of software development, either party learns that compliance with Sprint’s
specifications may result in a claim of infringement by a third party, the party with such knowledge will promptly inform the other party. If the parties determine that compliance with the specifications poses a substantial risk of a third party
infringement claim, Licensor will discontinue developing the software according to those specifications and the parties will mutually agree on new non-infringing specifications. 
  

	14.4	Intellectual Property Infringement Indemnification. 

  
 Licensor will indemnify and defend the Sprint Indemnitees from and against all Damages arising out of any claim by a third party against a Sprint Indemnitee that the
Software Product, any Services or any resulting use, sale or license of any Software Product or Services constitutes an infringement of any patent, trademark or copyright of any country or the misappropriation of any trade secret. The foregoing
obligation of indemnification shall not apply to the extent that such claim is due to products or services (i) that are developed according to detailed Specifications provided by Sprint, unless Licensor knows, or has reason to know without
conducting any patent search or other investigations, that such Specifications provided by Sprint will, or are likely to, infringe any patent (ii) that are modified without authorization, (iii) combined with other products, processes or materials
not approved by Licensor, or reasonably contemplated by the parties, where the alleged infringement relates to such combination, or (iv) where Sprint continues allegedly infringing activity after being notified thereof and being provided with
modifications that would have avoided the alleged infringement. If Sprint’s right to sell, use or license the Software Product or Services is enjoined, Licensor must, at Licensor’s option and expense, either: 
  

	 	a)	procure for Sprint and its customers the continued right to use the Software Product or Services or both; 

  

	 	b)	replace the Software Product or Services or both with functionally equivalent non-infringing Software Product or Services; 

  

	 	c)	modify the Software Product or Services so they become non-infringing without changing their Core Function or intended functionality; 

  

	 	d)	remove the Software Product or discontinue Services and refund the price paid by Sprint for the enjoined Software Product or Services if such use is enjoined during the applicable
Initial Term, or the amortized price paid by Sprint for the Software Product if such use is enjoined after the applicable Initial Term. 

  
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 In the event that a Sprint customer seeks indemnification from a Sprint Indemnitee or Licensor for a claim by a third
party because the Software Product, any Services or any resulting use of any Software Product or Services constitutes an infringement of any patent, trademark or copyright of any country or the misappropriation of any trade secret not otherwise
excluded in this Section 14.4 above, then Sprint shall have the right to tender such claim to Licensor. Subject to Section 14.5, Licensor will indemnify and defend the Sprint customer from and against all Damages resulting from such claim. The
foregoing is not intended to, and shall not, create any rights enforceable by a customer as a third party beneficiary. 
  

	14.5	Indemnification Procedures. 

  
 Promptly, upon becoming aware of any matter that is subject to the provisions of Sections 14.1, 14.2 or 14.4 (a “Claim”), the party seeking indemnification (the
“Indemnified Party”) must give notice of such Claim to the other party (the “Indemnifying Party”), accompanied by copies of any written documentation regarding the Claim received by the Indemnified Party. 
  
 The Indemnifying Party has the right, at its option, with its own counsel and at its own
expense, to compromise or defend any such Claim. The Indemnified Party has the right, at its option, to participate in the settlement or defense of any Claim being handled by the Indemnifying Party, with its own counsel and at its own expense; but
the Indemnifying Party will have the right to control such settlement or defense. The Indemnifying Party will not enter into any settlement that imposes any liability or obligation on the Indemnified Party or contains any admission or
acknowledgement of wrongdoing (whether in tort or otherwise) without the Indemnified Party’s prior written consent. The parties will cooperate in any such settlement or defense and give each other full access to all relevant information.

  
 If the Indemnifying Party fails to notify the Indemnified Party of the
Indemnifying Party’s intent to take any action within 30 days after receipt of a notice of a Claim or fails to proceed in good faith with the prompt resolution of the Claim, the Indemnified Party, with prior written notice to the Indemnifying
Party and without waiving any rights to indemnification, may defend the Claim without the prior written consent of the Indemnifying Party. The Indemnifying Party will reimburse the Indemnified Party on demand for all Damages incurred by the
Indemnified Party in defending and settling such Claim. 
  
 Neither party is
obligated to indemnify and defend the other with respect to a Claim (or portions of a Claim): (i) if the Indemnified Party fails to notify the Indemnifying Party of such Claim promptly and to provide reasonable cooperation and information to defend
or settle the Claim and (ii) if, and only to the extent that, the failure materially prejudices the Indemnifying Party’s ability to satisfactorily defend or settle the Claim. 
  

	15.0	LIMITATION OF DAMAGES. 

  
 NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR (A) CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR (B) FOR ANY AMOUNTS IN EXCESS OF THE FEES PAID
OR PAYABLE TO LICENSOR FOR ANY CAUSE OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEPT FOR: 
  

	 	a)	DAMAGES (AS DEFINED IN SECTION 14.1) FOR WHICH A PARTY HAS AN OBLIGATION OF INDEMNITY UNDER THIS AGREEMENT; 

	 	b)	ANY GROSSLY NEGLIGENT, WILLFUL OR FRAUDULENT ACT OR OMISSION; OR  

  
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	 	c)	ANY BREACH OF SECTIONS 5.8, 13.6, 14.0, 18.0, OR 21.10. 

  
 CONSEQUENTIAL DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOST PROFITS, LOST REVENUES AND LOST BUSINESS OPPORTUNITIES, WHETHER OR NOT THE OTHER PARTY WAS OR SHOULD HAVE
BEEN AWARE OF THE POSSIBILITY OF THESE DAMAGES. 
  

	16.0	Source Code Escrow 

  

	16.1	Deposit of Software Product. 

  
 Within [* * *] days of Sprint’s acceptance of the Software Product, as such acceptance is outlined in the applicable Contract Order, Licensor will, at
Licensor’s sole expense, deposit the source code of the Software Product with a mutually acceptable independent escrow agent under a written escrow agreement (“Escrow Agreement”) consistent with the terms of this Agreement and signed
by Sprint and Licensor. DSI shall be deemed to be a mutually acceptable independent escrow agent. Additionally, Licensor will automatically deposit the source code of any Upgrades of the Software Product. The escrow agent will give Sprint written
notice of any deposit by Licensor and any failure by Licensor to pay any escrow fees and expenses. At Sprint’s request and expense, the escrow agent will also certify that the deposit meets the technical requirements set forth in the Escrow
Agreement, including tests of the deposited Software Product. The source code delivered to the escrow agent will be in a form suitable for reproduction by Sprint. Each source code deposit will comprise: (i) the full source code language statement,
(ii) all third-party software used in support and maintenance or enhancement of the deposited Software Product, (iii) the complete Software Product and Documentation, and (iv) all other materials necessary to allow a reasonably skilled third-party
programmer to maintain, modify or enhance the deposited Software Product without the assistance of any other person or the reference to any other material. 
  

	16.2	Release of Deposit. 

  
 The Escrow Agreement described in this Section 16.0 will provide that if any of the following events occur, Sprint may give written notice to Licensor or the escrow agent, specifying the event, and the escrow agent
will promptly deliver to Sprint all deposited Software Product source code and related escrowed materials for the affected Software Product: 
  

	 	a)	After receiving at least [* * *] days’ notice, Licensor is unable or unwilling to [* * *] (as defined in the applicable Contract Order) that prevents the Software Product from
[* * *]. 

	 	b)	Licensor has provided notice to Sprint that it plans to [* * *], which Supplier is obligated to provide under the applicable Contract Order. 

	 	c)	Licensor is unable or unwilling to provide the [* * *] or provide the [* * *] which Licensor is obligated to provide hereunder. 

	 	d)	Any [* * *] the Software Product, without the prior written consent of Sprint, only if such [* * *] under this Agreement and such [* * *] is not capable of providing the [* * *] and
does not meet the [* * *] contained in this Agreement. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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	 	e)	Licensor makes a general assignment for the benefit of creditors, or becomes the subject of a voluntary or involuntary petition in bankruptcy which is not dismissed within 60 days,
or if a receiver, trustee, or custodian is appointed for Licensor’s business, or if Licensor’s assets become subject to any proceedings under any bankruptcy or insolvency law which is not dismissed within 60 days, or if Licensor has wound
up or liquidated its business. 

  

	 	f)	If Licensor or its successors or representatives, including any bankruptcy trustee, rejects or terminates this Agreement under Title 11, § 365 of the United States Code, or any
replacement provision therefor, Sprint has the right to retain all or any portion of its rights under this Agreement and any supplementary agreement including, but not limited to, the Escrow Agreement. Sprint’s rights include, but are not
limited to, all rights to continue to use (as set forth in Section 16.3), and have access to, all deposited Software Product source code and related escrowed materials, including, upon written request by Sprint, the right to obtain all current
and/or deposited Software Product source code and related materials from both the Licensor (or its trustee in bankruptcy) and the escrow agent immediately upon such rejection or termination. 

  

	 	g)	If Licensor or its successors files or becomes the subject of an involuntary petition in bankruptcy which is not dismissed within 60 days, then unless and until Licensor (or its
trustee in bankruptcy, if one has been appointed) rejects this Agreement, Licensor (or its trustee in bankruptcy) will (i) perform all obligations of Licensor under this Agreement, (ii) provide Sprint with all current and/or deposited Software
Product source code and related materials (whether or not such Software Product source code has been delivered to the escrow agent) and (iii) not interfere with the release of the deposited Software Product source code and related escrowed materials
by the escrow agent to Sprint. 

  

	16.3	Future assurances 

  
 In conjunction with a distribution of the source code escrow described in Section 16.0, Licensor grants to Sprint the perpetual right and license to use, modify, disassemble and enhance the released source code of the
Software Product licensed by Sprint under the restrictions set forth in Section 5.0 solely for use by Sprint in order to perform the maintenance and support services which Licensor is obligated to provide under this Agreement, and Licensor agrees
that the rights and licenses granted to Sprint are licenses to rights to “Intellectual Property” within the meaning, and for purposes of, Title 11, § 365(n) of the United States Code, or any replacement provision therefore, and that
the rights and obligations of the Licensor relating to such licenses are personal. 
  

	17.0	LICENSOR PERSONNEL 

  

	17.1	Required Compliance with Agreement. 

  
 Licensor will require Licensor Personnel to comply with the applicable terms of this Agreement. 
  

	17.2	Removal. 

  
 Sprint may require Licensor to remove any one or more of Licensor’s Personnel from providing Services to Sprint. If Sprint requests the removal of one of Licensor’s Personnel within [* * *] days of when the

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
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 particular Licensor Personnel began providing Services to Sprint, Sprint is not obligated to pay for any of the Services
provided by the Licensor Personnel. But if Sprint requests the removal of the Licensor Personnel more than [* * *] days after the Licensor Personnel began providing Services, Sprint will only be obligated to pay for Services provided by the Licensor
Personnel before Sprint made its request for removal. 
  

	17.3	No Unauthorized Subcontractors. 

  
 Licensor may not subcontract any portion of the Services without Sprint’s prior written approval, and Licensor will remain fully liable for the work performed by,
and for the acts and omissions of, Licensor’s approved subcontractors. 
  

	17.4	Laws and Regulations. 

  
 Licensor will comply with all laws, orders, codes and regulations in its performance of this Agreement. 
  

	17.5	Safety. 

  
 Licensor must immediately notify Sprint by telephone (followed by written confirmation within 24 hours) of any Software Product that fails to comply with any applicable safety rules or standards of any government
agency or that contains a defect that could present a substantial risk to the health of the public or the environment. 
  

	17.6	Weapons Prohibition. 

  
 Licensor Personnel are prohibited from carrying weapons or ammunition onto Sprint’s premises or using or carrying weapons while performing Services or attending Sprint-sponsored activities. Licensor further
agrees to comply with any postings or notices located at Sprint’s premises regarding safety, security or weapons. 
  

	17.7	Background Checks. 

  
 Licensor will perform, to the extent consistent with its standard corporate practices and subject to all relevant legal restrictions, commercially reasonable background checks on all Licensor Personnel assigned to
provide Services under this Agreement. Licensor Personnel assigned to provide Services on Sprint premises under this Agreement may not have had, to Licensor’s knowledge, a positive drug test for a controlled substance or a felony conviction.
Licensor also specifically acknowledges that using, possessing, distributing or being under the influence of alcohol, or an illegal or illicit drug, while on duty on Sprint premises or in Sprint vehicles is prohibited. 
  

	17.8	Security Requirements and Access. 

  
 Licensor will adhere to Sprint security requirements. Security access rights to Sprint premises will be designated by Sprint according to Sprint’s security
guidelines. Licensor will abide by all procedures and policies applicable to Sprint premises access rights. All Licensor Personnel will receive a security badge from Sprint before performing any Services on Sprint’s premises and will be
required to wear the badge at all times while on Sprint’s premises. 
  

	17.9	Investigations. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
 Sprint Proprietary Information 
  

 Page 23 

 Any security breach will be referred to Sprint’s Corporate Security. Licensor must make Licensor Personnel available
to Sprint for purposes of investigating accidents or incidents. 
  

	18.0	CONFIDENTIAL INFORMATION 

  

	18.1	General. 

  
 Each party acknowledges that while performing its obligations under this Agreement it may have access to Confidential Information of the other party. 
  

	18.2	Confidentiality. 

  
 This Agreement creates a confidential relationship between Sprint and Licensor. Each party will keep Confidential Information of the other confidential and will only use such Confidential Information to perform their
respective obligations under this Agreement; including allowing a parties’ respective attorneys and accountants access to Confidential Information of the other party solely for the purposes of representing and advising the applicable party
under this Agreement. Upon cessation of work, or upon written request, each party will return or destroy all Confidential Information of the other. Sprint reserves the right to require upon 5 days’ notice that Licensor’s employees with
access to Confidential Information sign Schedule 18.2. 
  

	18.3	SEC Compliance. 

  
 If any material non-public information is disclosed, the receiving party agrees that it will comply with SEC Regulation Fair Disclosure, and refrain from trading the disclosing party’s stock until that material
non-public information is publicly disseminated. 
  

	18.4	Exceptions. 

  
 Confidential Information does not include information that is: 
  

	 	a)	rightfully known to the recipient prior to negotiations leading up to this Agreement; 

	 	b)	independently developed by the recipient without any reliance on Confidential Information of the other party; 

	 	c)	part of the public domain or is lawfully obtained by the recipient from a third party not under an obligation of confidentiality; or 

	 	d)	required to be disclosed by law or legal process, so long as the recipient uses reasonable efforts to cooperate with the disclosing party in limiting disclosure.

  

	18.5	Third Party Confidential Information. 

  
 Neither party will disclose to the other any Confidential Information of a third party without the consent of such third party. 
  

	18.6	No Publicity. 

  
 Licensor will not, without Sprint Corporate Communication’s prior written consent, make any news release, public announcement, denial or confirmation of this Agreement, its value, or its terms and conditions, or
in any other manner advertise or publish this Agreement, its value, or its terms and conditions. Nothing in this Agreement is intended to imply that Sprint will agree to any publicity whatsoever, and Sprint may, in its sole discretion, withhold its
consent to any publicity. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
 Sprint Proprietary Information 
  

 Page 24 

	18.7	Injunctive Relief. 

  
 Each party agrees that the wrongful disclosure of Confidential Information may cause irreparable injury that is inadequately compensable in monetary damages. Accordingly, either party may seek injunctive relief in any
court of competent jurisdiction for the breach or threatened breach of this Section 18.0, in addition to any other remedies in law or equity. 
  

	19.0	INSURANCE 

  

	19.1	Required Insurance Coverage. 

  
 Licensor will obtain and keep in force during the term of this Agreement not less than the following insurance: 
  

	 	a)	Commercial General Liability insurance, including bodily injury, property damage, personal and advertising injury liability, and contractual liability covering operations,
independent contractor and products/completed operations hazards, with limits of not less than $1,000,000 combined single limit per occurrence and $2,000,000 annual aggregate, naming Sprint, its officers, directors and employees as additional
insureds; 

  

	 	b)	Workers’ Compensation as provided for in any jurisdiction where work is performed by Licensor Personnel who are engaged in the performance of Services under this Agreement with
an Employer’s Liability limit of not less than $1,000,000 for bodily injury by accident or disease; 

  

	 	c)	Business Auto insurance covering owned, non-owned and hired autos with limit of not less than $1,000,000 combined single limit per accident for bodily injury and property damage
liability, naming Sprint, its officers, directors, and employees as additional insureds; and 

  

	 	d)	Umbrella/Excess Liability with limits of not less than $2,000,000 combined single limit in excess of the above-referenced Commercial General Liability, Employer’s Liability and
Business Auto Liability. 

  

	19.2	Certificates of Insurance. 

  
 All required insurance policies must be taken out with financially reputable insurers reasonably acceptable to Sprint and licensed to do business in all jurisdictions
where Services are provided under this Agreement. Licensor will provide Sprint, upon request, with a certificate of insurance, satisfactory in form and content to Sprint, evidencing that all the required coverages are in force and have been endorsed
to provide that no policy will be canceled or materially altered without first giving Sprint 30 days’ prior notice. 
  

	19.3	No Liability Limit. 

  
 The thresholds and requirements of this Section 19.0 do not limit Licensor’s liabilities in any way. 
  

	20.0	DISPUTE RESOLUTION 

  

	20.1	Option to Negotiate Disputes. 

  
 The parties may, but are not obligated to, resolve any issue, dispute, or controversy arising out of or relating to this Agreement using the following procedures. Any
party may give the other party notice of any dispute not resolved in the normal course of business. Within 10 days after delivery of such notice, representatives of both parties may meet at a mutually acceptable time and place, and thereafter as
often as they reasonably 
  

 25 

 deem necessary, to exchange relevant information and to attempt to resolve the dispute by the respective representatives
of both parties within the time frames below: 
  
  

					
	 	 	Sprint (Title)	 	Seven Networks, Inc. (Title)
			
	 Within 10 days
	 	 Product Manager
 [* * *]
	 	 [* * *]
 Director, Sales
 Phone:[***]

	 Within 20 days
	 	 Director, Product
 Development
 [* * *]
	 	 [* * *]
 Associate General Counsel
 Phone: [* * *]

	 Within 30 days
	 	 Vice President,
 Product
 Development
 [***]
	 	 [***]
 General Counsel
 Phone: [* * *]

  
 If a party intends to be accompanied
at a meeting by an attorney, the other party will be given at least 2 business days’ notice of such intention and may also be accompanied by an attorney. All negotiations pursuant to this Section 20.1 are confidential and will be treated as
compromise and settlement negotiations for purposes of the Federal Rules of Evidence and State Rules of Evidence. 
  

	20.2	Continuing Performance. 

  
 Licensor will continue performance during the pendency of any dispute, unless Sprint terminates this Agreement under Section 11.0. 
  

	20.3	Forum Selection. 

  
 Any court proceeding brought by either party must be brought, as appropriate, in Kansas District Court located in Johnson County Kansas, or in the United States District Court for the District of Kansas in Kansas
City, Kansas. Each party agrees to personal jurisdiction in either court. 
  

	20.4	Waiver of Jury Trial. 

  
 EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY COURT ACTION ARISING AMONG THE PARTIES, WHETHER UNDER THIS AGREEMENT OR OTHERWISE RELATED TO THIS AGREEMENT, AND WHETHER MADE BY CLAIM, COUNTERCLAIM, THIRD PARTY
CLAIM OR OTHERWISE. 
  
 If for any reason the jury waiver is held to be
unenforceable, the parties agree to binding arbitration for any dispute arising out of this Agreement or any claim arising under any federal, state or local statutes, laws or regulations, under the applicable commercial rules of the American
Arbitration Association and 9 U.S.C. § 1, et. seq. Discovery in the arbitration will be governed by the local rules applicable in the United States 
  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
 Sprint Proprietary Information 
  

 Page 26 

 District Court for the Southern District of New York. In the event of arbitration, the parties will retain their right to
injunctive relief in any court of competent jurisdiction. 
  
 The agreement of
each party to waive its right to a jury trial will be binding on its successors and assignees. 
  

	21.0	General 

  

	21.1	Notices 

  
 Unless otherwise provided, notices provided under this Agreement must be in writing and delivered by (i) certified mail, return receipt requested, (ii) hand delivered, (iii) facsimile with receipt of a
“Transmission OK” acknowledgment, (iv) e-mail, or (v) delivery by a reputable overnight carrier service (in the case delivery by facsimile or e-mail the notice must be followed by a copy of the notice being delivered by a means provided in
(i), (ii) or (v)). The notice will be deemed given on the day the notice is received. In the case of notice by facsimile or e-mail, the notice is deemed received at the local time of the receiving machine, and if not received, then the date the
follow-up copy is received. Notices must be delivered to the following addresses or at such other addresses as may be later designated by notice: 
  

			
	 Sprint:
	 	 Seven Networks, Inc.

	 Sprint
 Manager, IT Product Development Support
 Phone: [* * *]
 Fax: [* * *]
	 	 [* * *]
 Accounts Specialist
 Phone: [* * *]
 Fax: [* * *]

		
	 With a copy to:
 Sprint
 Director, Procurement Law Group
 [* * *]
 [* * *]
 Fax: [* * *]
	 	 With a copy to:
 Accounting
 Phone: [* * *]
 Fax: [* * *]

  

	21.2	Materials Lien. 

  
 Licensor will promptly pay for all services, materials, equipment and labor used under this Agreement and will keep Sprint premises free of claims or liens by Licensor’s subcontractors. 
  

	21.3	Business Conduct Code. 

  
 Licensor agrees to conduct business with Sprint in an ethical manner that is consistent with the applicable provisions of The Sprint Principles of Business Conduct for
Consultants, Contractors and Suppliers, which Licensor acknowledges has been provided to Licensor as a reference. 
  

	21.4	Assignment. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
 Sprint Proprietary Information 
  
  

 27 

 Sprint may assign any of its rights or this Agreement or any Contract Order or delegate any of its obligations to any
Sprint Affiliate without the consent of Licensor. If Sprint sells or otherwise divests itself of a business unit or other portion of its business, Sprint may assign any of its rights or assign this Agreement or any Contract Order or delegate its
obligations to the acquiring or assuming entity without the consent of Licensor. Otherwise, notwithstanding anything to the contrary in this Agreement, either party may assign any of its rights or assign this Agreement or any Contract Order or
delegate any of its obligations only with the prior written consent of the other party; provided that subject to Sprint’s right of termination in Section 11.4, Licensor may assign this Agreement without consent, upon written notice to Sprint,
to an acquirer of all or substantially all of the party’s equity, assets or business. No assignment will relieve Licensor of its obligations under this Agreement. This Agreement is binding upon and enforceable by each party’s permitted
successors and assigns. Any assignment in violation of this Section 21.4 is null and void. 
  

	21.5	Independent Contractors. 

  
 Licensor and Licensor Personnel are independent contractors for all purposes and at all times. Licensor has the responsibility for, and control over, the means and
details of performing the Services. Licensor will provide all tools, materials, training, hiring, supervision, work policies and procedures, and will be responsible for compensation, discipline and termination of Licensor Personnel. Licensor is
responsible for the payment of wages, salaries, fringe benefits and other compensation to Licensor Personnel, including without limitation, contributions to any employee benefit, medical or savings plan and for all payroll taxes, including without
limitation withholding obligations. Neither Licensor nor Licensor Personnel have any authority to act on behalf of or to bind Sprint to any obligation. 
  

	21.6	Governing Law. 

  
 THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES ARE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO ANY CONFLICT OF LAWS PRINCIPLES. 
  
 THIS AGREEMENT WILL NOT BE GOVERNED OR INTERPRETED IN ANY WAY BY REFERRING TO ANY LAW
BASED ON THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA), EVEN IF SUCH LAW IS ADOPTED IN NEW YORK. FURTHER, THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS DOES NOT APPLY TO THIS AGREEMENT. 
  

	21.7	Waiver. 

  
 The waiver of a breach of any term or condition of this Agreement will not constitute the waiver of any other breach of the same or any other term 
  

	21.8	Severability. 

  
 If any provision of this Agreement is held to be unenforceable, the remaining provisions will remain in effect and the parties will negotiate in good faith a substantively comparable enforceable provision to replace
the unenforceable provision. 
  

	21.9	Survival. 

  
 In addition to any other provisions that by their content are intended to survive the expiration or termination of this Agreement, Sections 4.0, 5.2-5.9, 9.5, 9.6, 11.0, 12.0, 14.0, 15.0, 16.0, 18.0, 20.0, 21.6, 21.9
and 21.10, and any outstanding rights to payment will survive the expiration or termination of this Agreement. 
  
 Sprint Proprietary Information 
  

 Page 28 

	21.10  	Sprint Marks. 

  
 Nothing in this Agreement grants Licensor the right to use any trademarks, tradenames or logos that are proprietary to Sprint. If Licensor is granted a right to use such marks, Licensor will do so only in strict
compliance with Sprint guidelines provided by Sprint. 
  

	21.11  	Remedies. 

  
 All rights and remedies of the parties under this Agreement, in law or at equity, are cumulative and may be exercised concurrently or separately. The exercise of any one remedy will not be an election of that remedy
to the exclusion of other remedies. 
  

	21.12  	Federal Acquisition Regulations; Executive Purchase Order 11246. 

  
 If Sprint determines that a Contract Order supports specific requirements included in a contract or subcontract between Sprint and the federal government, Licensor will
be subject to certain federal acquisition regulations, such as requirements related to equal opportunity and affirmative action for Vietnam era veterans, and Executive Order 11246, only to the extent that Licensor is notified of such regulations and
requirements prior to accepting such Contract Order. Licensor will comply with the applicable laws as soon as it receives notice from Sprint or otherwise learns of its obligations under the applicable laws. Licensor will be subject only to those
laws that must be included in all subcontracts as a matter of law. 
  

	21.13  	Diversity. 

  
 Sprint’s supplier diversity policy requires that small, minority, women or disabled veteran enterprises should have the maximum practicable opportunity to participate in providing goods and services to Sprint. At
Sprint’s request, Licensor will provide information to Sprint concerning Licensor’s status as a small, minority, women or disabled veteran enterprise or Licensor’s use of such enterprises as subcontractors, and, concurrent with the
execution of this Agreement, Licensor will complete Sprint’s Supplier Certification Form. Sprint may terminate this Agreement and any Contract Order if Licensor fails to provide such information or complete Sprint’s Supplier Certification
Form. 
  

	21.14  	Executive Briefings. 

  
 Licensor will provide executive briefings at least twice a year, at Licensor’s expense, to discuss new product plans and features for the Software Product. Within 90 days after execution of this Contract Order,
each party will designate representatives who will attend these briefings. 
  

	21.15  	Export Restrictions. 

  
 Sprint acknowledges that the Software Products are subject to the United States export control laws. Sprint will comply with all applicable export laws, obtain any applicable export licenses and will not export or
re-export any part of the Software Products to any country in violation of such restrictions, or any country that may be subject to an embargo by the United States. 
  

	21.16  	Construction. 

  
 This Agreement will not be construed against either party due to authorship. 
  

	21.17  	Time of the Essence. 

  
 Time is of the essence for performance of all of Licensor’s obligations under any Contract Order which expressly states that time is of the essence. 
  
 Sprint Proprietary Information 
  

 Page 29 

	21.18  	Entire Agreement; Modifications, Inconsistencies. 

  
 This Agreement, the Schedules and the Contract Orders constitute the entire agreement of the parties as to the Software Product and Services contained in the Contract
Orders and supersede all prior or contemporaneous agreements, proposals, inquiries, commitments, discussions and correspondence, whether written or oral. This Agreement and any Schedule or Contract Order may not be amended or modified except in
writing signed by a duly authorized representative of each party. Any provision contained on Licensor’s web site, product schedule or other ordering document, or contained in any “shrinkwrap” or “clickwrap” agreement will
have no force or effect if such provision conflicts with the terms of this Agreement, the Schedules or Contract Orders. If there is an inconsistency between the terms of this Agreement and the terms of any Schedule or Contract Order, the terms of
the Schedule or Contract Order will control. 
  
 SIGNED: 

 

									
	 SPRINT SPECTRUM L.P.
	 	 	 	 SEVEN NETWORKS, INC.

					
	 	 	/s/    Paul S. Reddick        	 	 	 	 	 	/s/    Bill Nguyen        
	 	 	
	 	 	 	 	 	

	 Name: Paul S. Reddick
	 	 	 	 Name: Bill Nguyen

	 Title: VP Business Development
	 	 	 	 Title: CEO

	 Date: 1.7.02
	 	 	 	 Date: 1.7.02

  
 Sprint
Proprietary Information 
  

 Page 30 

 SCHEDULE 18.2 
 NON-DISCLOSURE AGREEMENT 
  
 I,
            (Employee name)                        ,
have read and acknowledge the Proprietary Information limitations and requirements in the Supplier/Sprint Agreement dated
                    , 200    . I agree, as consideration of my employment with Supplier, to abide by all terms of
the Agreement and to protect any and all Proprietary Information that may be disclosed to me in my capacity as an employee of
            (Supplier)                     as required by the Agreement.

  

			
	 EMPLOYEE
 [Address]

		
	By:	 	 
	 	 	

	Name:	 	 
	 	 	

	Title:	 	 
	 	 	

	Date:	 	 
	 	 	

  
 Sprint
Proprietary InformationSystem Seven Personal Edition and Enterprise Edition Contract No. 2

 Exhibit 10.11 
  
 SYSTEM SEVEN PERSONAL EDITION AND ENTERPRISE EDITION 
 CONTRACT ORDER NO. 2 
  
 This Contract Order (“Contract Order”), effective January 1, 2004 (“Effective Date”), is between Sprint Spectrum L.P., a Delaware limited partnership (“Sprint”) and Seven Networks, Inc. a Delaware corporation
(“Supplier”) sets forth the terms and conditions for use of the Software Products identified below pursuant to the terms of the Master Software License Agreement between the parties dated January 16, 2002 (the “Agreement”).

  
 The parties agree that this Contract Order shall govern the use of the
Software Product in conjunction with the Agreement and the previous Contract Order for Personal Edition dated January 16, 2002 (“Prior PE Contract”) as well as the previous Contract Order for Network Edition dated April 22, 2002
(“Prior EE Contract”) are terminated as of the Effective Date. Except as modified by this Contract Order, the terms and conditions of the Agreement remain in full force and effect. 
  
 Schedule 7.2 Training Schedule sets forth the terms and conditions for the training provided
by Supplier. 
  
 Schedule 7.3 Professional Consulting Schedule sets forth the
terms and conditions for the professional consulting services provided by Supplier. 
  
 This Contract Order includes Attachments C, D, E, and F. 
  
 Attachment
A—Personal Edition Detailed Feature List—Intentionally omitted 
  
 Attachment B—Enterprise Edition Detailed Feature List—Intentionally omitted 
  
 Attachment C—Support and Maintenance and Service Level Agreement 
  
 Attachment D—Testing and Acceptance Requirements 
  
 Attachment E—PE Verification Checklist 
  
 Attachment F—EE
Verification Checklist 
  

	1)	DEFINITIONS 

  
 “Active User or Subscriber” means any end user that accesses [* * *] from [* * *] within a [* * *] period. Users not accessing any data classes described herein
will be purged from the user database by Sprint. 
  
 “Enterprise
Edition” (also referred to as “EE”) means the Software Product previously referred to as “System Seven Network Edition” in the Prior EE Contract Order. Enterprise Edition includes two distinct deployment scenarios by
customers (“Network-based Deployment” and “Server-based Deployment”) 
  

 * This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission 

 which are marketed as separate products by Sprint but treated as one entity for the purpose of this Contract Order No. 2
(i.e. identical pricing, support and other terms apply to both). Specifications for Enterprise Edition are outlined in Section 4. 
  
 “Personal Edition” (also referred to as “PE”) means the Software Product as defined in Section 4. 
  
 Software Release Definitions: 
  
 “Software Product” means the object code version of Supplier’s software, consisting of Enterprise Edition and Personal
Edition, and subsequent updates thereto. Supplier will consider feedback and requirements from all its customers, including Sprint, and determine the product content for each release. Sprint Branding of the product will be included. Sprint Branding
is defined in the CP1 document. These releases are provided to Sprint as part of the Maintenance fees paid to Supplier as described in Section 8. 
  
 “Maintenance Release” means subsequent versions of the Software Product provided under the maintenance Services conditions outlined in Section 8. The target for
these releases will be on a [* * *] basis or a timeframe mutually agreed to by both parties. 
  
 “Sprint Customized Release” means a release that is based on Sprint specific product needs and requirements that are not included in the Supplier’s General Product Releases. At the request of Sprint,
Supplier will build and maintain [* * *]. These releases will be managed through a Professional Services contract and will require a Statement of Work executed by Sprint and Supplier. 
  
 “Sprint PCS customer” and “Sprint employee” will be considered “Sprint Customers.” 
  

	2)	TERM 

  

	 	A.	Initial Term. The Initial Term of this Contract Order No. 2 begins on the Effective Date and expires on the date 2 years from the Effective Date. During the term of
this Contract Order Sprint has the continuing right to purchase licenses at the prices set forth in Section 8. Sprint may terminate this Contract Order No. 2 at any time without liability except for payment of any outstanding undisputed invoices.
The parties agree that pricing as noted in Section 8 will apply to [* * *]. 

  

	 	B.	Renewal. This Contract Order No. 2 will automatically renew for another 1 year term unless terminated (1) by either party at least 30 days prior to the end of the Initial
Term or (ii) by either party for cause as provided in Section 11.3 of the Agreement; or (iii) by Sprint under Sections 11.2, 11.4 or 11.5 of the Agreement. If this Contract Order No. 2 is renewed, the terms outlined in the Agreement and this
Contract Order No. 2 will apply unless both parties agree to new terms. 

  

 * This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission 

	3)	SCOPE OF LICENSE 

  

	 	A.	Grant. In accordance with Section 4.0 of the Agreement, Supplier grants Sprint a license to use the System to provide services for the number of licensed users.
Separate licenses will be required for Personal Edition and Enterprise Edition end users. A Personal Edition license may be upgraded to an Enterprise Edition license provided an upgrade fee has been paid according to Section 8 of this Contract Order
No. 2. 

  

	 	B.	Previously Purchased Licenses Supplier grants and Sprint accepts a royalty-free, perpetual, fully paid-up, irrevocable, nonexclusive, transferable, right to use and
host all licenses previously paid for by Sprint. This includes [* * *] Personal Edition licenses purchased in accordance with Section 9 of the Prior PE Contract Order and [* * *] EE licenses purchased in accordance with Section 9 of the Prior EE
Contract Order. 

  

	 	C.	Conversion of Licenses Among End Users 

  

	 	i.	Personal Edition licenses may be transferred from one end-user to another; however, a license may not be transferred from a Personal Edition end user to an Enterprise Edition end
user unless the license has been upgraded in accordance with Section 8 of this Contract Order No. 2. 

  

	 	ii.	Enterprise Edition licenses may be transferred to another Enterprise Edition end user or to a Personal Edition end user [* * *]. 

  

	 	iii.	Each Active User must have a valid license at all times and each license may only be assigned to a single end user at any given time. 

  

	 	iv.	After the termination of this Contract Order No. 2, Sprint may continue to exercise the rights set forth in Sections 3(A) and 3(B) above for the number of licenses purchased,
including at a minimum those licenses purchased in accordance with Section 9 of the Prior PE Contract Order as of the date of expiration or termination of this Contract Order No. 2. 

  

 * This material has been omitted
pursuant to a request for confidential treatment and such request has been filed separately with the Commission 

	4)	DESCRIPTION OF SOFTWARE PRODUCT 

  
 System Seven is comprised of two integrated application access modules—Seven Personal Edition and Enterprise Edition—that help mobile operators
provide manageable, secure, real-time mobile access to applications residing behind the firewall. 
  
 Personal Edition (also referred to as “Seven Personal Edition” “System Seven Personal Edition” and “PE”) allows individual
subscribers to download and install software on their desktop so that they can quickly self-provision real-time mobile access to enterprise applications. The registration process is fast, simple and does not require IT assistance. Once registered,
subscribers retrieve real-time data from their desktop, and the data remains secure behind the corporate firewall. In addition, changes made on the mobile device are instantly updated on the server real-time, and do not require subscriber
synchronization. 
  
 Enterprise Edition (Also referred to as
“EE” “Seven Enterprise Edition” and “System Seven Network Edition” is designed for the enterprise IT organization and provides IT organizations with the control and manageability needed to rollout a scaled data access
service. A top-down model, enterprise IT administrators utilize a Web-based management system that allows them to quickly and easily provision their organization (or selected members) for secure mobile access to applications behind the firewall.
There is no need to install software on the individual user’s desktop. Enterprise Edition includes two distinct deployment scenarios by customers (“Network-based Deployment” and “Server-based Deployment”) which are marketed
as separate products by Sprint but treated as one entity for the purpose of this Contract Order (i.e. identical pricing, support and other terms apply to both) 
  

	5)	SERVICES, SPECIAL DELIVERY OR THIRD PARTY PRODUCTS 

  

	 	A.	Professional Services. The Specifications, Service Levels and other requirements set forth in the Attachments may require a mutually agreed upon statement of work as
Sprint further refines its corporate approach to Supplier Services and as the Supplier Services themselves are customized and developed. Any such additional Specifications, Service Levels or other requirements will be interpreted to be consistent
with the existing functionality, compatibility and performance requirements of the Software Product. 

  

	 	B.	Branding/Customization Services. Sprint will own the [* * *] regardless of programming language or computing platform used to deliver such [* * *]. [* * *]which are
specific to Sprint, and specifically excludes any (a) [* * *], and (b) [* * *]. 

  

	6)	MAINTENANCE RELEASES 

  

	 	A.	Maintenance Releases. During the term, and subject to payment from Sprint, Supplier shall provide Sprint the Support and Maintenance Services described in Attachment
C. Maintenance Releases include both [* * *] Major Releases and [* * *] Minor Releases of either Personal Edition or 

  

 * This material has been omitted pursuant to a request for confidential treatment and such request has been filed
separately with the Commission. 

	

  

 Enterprise Edition targeted to be released on a [* * *] basis or a timeframe mutually agreed to by both
parties. 
  

	 	i.	Supplier will provide testing instructions and description of the new functionality or features of any Maintenance Release [* * *] before delivery, including bug fixes, an
Error correction releases.  

  

	 	ii.	Maintenance Releases will be subject to testing requirements outlined in the Testing and Acceptance Requirements (Attachment D).  

  

	 	iii.	Maintenance Releases are included in the Maintenance fees as outlined in Section 8. 

  

	 	B.	Ownership. For the avoidance of doubt, Supplier retains all ownership of and rights, including all intellectual property rights, to the Maintenance Releases unless
Sprint and Supplier have entered into an agreement where Sprint pays Supplier Professional Service fees other than Support and Maintenance fees for the development of the functionality, in which case such agreement will set forth ownership of the
development. Section 12.2 of the Agreement will not apply to the Maintenance Releases. 

  

	 	C.	Future Product Development. Sprint and Supplier will meet quarterly, or more often if required by Sprint, to track the progress of the roadmap product development and
to negotiate pro-active solutions, as needed. 

  

	7)	LICENSING TERMS 

  

	 	A.	Previously Purchased Licenses. 

  

	 	•	The parties acknowledge that the [* * *] Personal Edition user licenses purchased under the Prior PE Contract Order are perpetual licenses [* * *] 

  

	 	•	The parties acknowledge that the [* * *] Enterprise Editions user licenses purchased under the Prior EE Contract Order are to perpetual licenses [* * *]. 

 

	 	B.	Demonstration Licensesand Licenses for Sprint Internal Use 

  

	 	•	Sprint requires [* * *] Personal Edition end-user software licenses and [* * *] Enterprise Edition end user software licenses for Sprint employees for demonstration and educational
purposes. They will be provided [* * *] and are separate from the [* * *] royalty-free licenses referenced in Section 3(B) and the [* * *] Enterprise Edition license referenced in Section 3(B). 

  

	 	•	Sprint requires [* * *] Enterprise Edition end-user software licenses to be used as trial accounts for prospective customers. They will be provided [* * *] and are separate from the
[* * *] Enterprise Edition license referenced in Section 3(B). 

  

	 	•	Sprint requires [* * *] end-user software licenses to be used only for Sprint employees (“Site License”). They will be provided [* * *] and are separate from the [* * *]
Enterprise Edition license referenced in Section 3(B). 

  

 * This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 
  

	 	•	For the purposes of pricing discount levels and Support fees, the number of Personal Edition licenses and Enterprise Edition licenses purchased will be cumulative and will include
the perpetual licenses referenced in Section 7 A. These licenses are perpetual. 

  

	 	•	All licenses including demo, Sprint internal, external, and trial apply towards Maintenance and Support fees and are perpetual licenses. 

  

	8)	PAYMENT AND PRICING 

  

	 	A.	License Fees 

  
 PE Monthly Subscription Pricing (DOES NOT INCLUDE SUPPORT OR MAINTENANCE) 
  

			
	 Number of Subscribers

	 	 Personal Edition (PE)

	 [* * *]
	 	[* * *]
	 [* * *]
	 	[* * *]
	 [* * *]
	 	[* * *]
	 [* * *]
	 	[* * *]
	 [* * *]
	 	[* * *]

  

	 	•	The first [* * *] licenses previously purchased are perpetual and will not be converted to a subscription license model. 

	 	•	Tiering on monthly subscription fee is based on a step function. [* * *]. 

  

	 	•	Minimum monthly commitment of [* * *] users (beyond original [* * *]) required at time of purchase. 

  

	 	•	[* * *] are included in the above pricing. If Supplier elects to deliver integration with [* * *] or a mutually agreed upon solution, Sprint agrees to replace on a going forward
basis the previous [* * *] capability [* * *]. The transition to [* * *] or a mutually agreed upon solution will not change the perpetual license status. 

  

	 	•	The License fees to Sprint may not increase more than [* * *] for [* * *] after the initial term of this Agreement. If the License fees are increased, Seven will provide Sprint with
[* * *] prior written notice of any permitted fee increases. 

  
 EE Monthly Subscription Pricing (DOES NOT INCLUDE SUPPORT OR MAINTENANCE) 
  

					
	 Number of Subscribers

	 	 Enterprise Edition (EE)

	 	 Upgrade PE to EE

	 [* * *]
	 	[* * *]	 	[* * *]
	 [* * *]
	 	[* * *]	 	[* * *]
	 [* * *]
	 	[* * *]	 	[* * *]
	 [* * *]
	 	[* * *]	 	[* * *]

  

 * This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 
  

					
	[* * *]	  	[* * *]	  	[* * *]

  
 The first [* * *]
licenses previously purchased are perpetual and will not be converted to a subscription license model. 
  

	·	Tiering on monthly subscription fee is based on a step function. [* * *] 

	·	Minimum incremental purchase of [* * *] (beyond original [* * *]) licenses is required at time of purchase. 

	·	Document transformation/viewing capabilities are included in the above pricing. Document transformation/viewing capabilities are included in the above pricing. If Supplier elects to
deliver integration with Documents to Go or a mutually agreed upon solution, Sprint agrees to replace on a going forward basis the previous attachment viewing capability at no cost to Sprint. The License fees to Sprint may not increase more than [*
* *] for [* * *] after the initial term of this Agreement. If the License fees are increased, Seven will provide Sprint with [* * *] days prior written notice of any permitted fee increases. 

  
 B. Technical Product Support 
  
 Technical Product Support is charged in accordance with the SLA negotiated
between Seven and Sprint as described in the model below. It is important to note that Sprint would be charged for Support Services based on a tiered Active User schedule. All tiers include both existing perpetual licenses as well as new
subscription licenses. Annual fees for Technical Product Support are shown in the table below. Technical Product Support will be paid on a [* * *] basis. Technical Product Support fees will not [* * *] in [* * *]. 
  
 Upon entrance into the next tier of pricing, the increased costs will begin
in *[* * *]. The Technical Product Support fees to Sprint may not increase more than [* * *] for [* * *] after the initial term of this Agreement. If the Technical Product support fees are increased, Seven will provide Sprint with [* * *] prior
written notice of any permitted fee increases. 
  

													
	 Costs
	  	 	 	 	 	 	 	 	 	 	 	 
	 Subs
	  	[	* * *]	 	[	* * *]	 	[	* * *]	 	[	* * *]
	 Sprint
	  	[	* * *]	 	[	* * *]	 	[	* * *]	 	[	* * *]

  
 C. Product Maintenance

  

					
	 	 	[* * *] Major
Releases	  	[* * *] Minor
Releases
	 Bundle Model
	 	[* * *]
	 Bundle Model
	 	[* * *]

  
 Annual fees for
product maintenance are shown in the table above. Annual fees for Product Maintenance will be paid on a [* * *] basis. The Product Maintenance fees to Sprint may not increase more than [* * *] for [* * *] after the initial term of this Agreement. If
the Product 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 

 Maintenance support fees are increased, Seven will provide Sprint with [* * *] prior written notice of
any permitted fee increases. 
  

	D.	Additional Licenses. 

  
 The [* * *] licenses that Sprint previously purchased will be included in the total number of subscribers for the purposes of calculating fees under the
License Fee table above. Sprint may purchase additional licenses for the System in accordance with the tiered pricing model shown in the License Fee table above. 
  

	E.	Device Support 

  
 Supplier will concurrently support a maximum of [* * *] PDA’s or smart devices (the “Devices”) [* * *] provided that the Devices adhere to
Supplier’s Device Specification document    , which both parties may mutually update as required. Additional Devices may be supported on a Professional Services basis. In addition, Supplier will certify [* * *] new Devices
on existing Supplier platforms per year that Sprint will commercially launch to its customers. If any Device fails Seven’s certification test the Device will be sent back to Sprint with a description of the failure(s) and it will be
Sprint’s responsibility to fix Device failures and return to Seven for re-certification. If the Device fails a [* * *] time, Sprint will then be charged a reasonable fee for all future certifications for that Device. Supplier will certify and
support these Devices requested by Sprint [* * *] after receipt of [* * *] fully provisioned Devices from Sprint. Sprint will be responsible for providing all rights necessary for implementation and testing of the Devices. Supplier agrees to certify
and support a maximum of [* * *] xHTML Devices per year. 
  
 Furthermore, Supplier will work with Sprint to establish a mechanism/process to notify Supplier of new Devices and browsers that need to be supported (with adequate lead times, etc.). Upon receipt of the Devices, Supplier will implement and
test (for support) a maximum of [* * *] Sprint Devices at any given time. In the event that a Device manufacturer releases a ROM upgrade that has a negative impact to the Seven application, the certification timeline will be redefined by both
parties. 
  
 In the event that Sprint has not provided Supplier a
specific Device or rights therein for implementation and testing and an Error is reported related to the Device, Supplier will not be obligated for or held to the SLA requirements for Personal Edition and/or Enterprise Edition (Attachment C) if the
error occurs only on or in the use of that Device. Upon resolution of the Error as agreed upon by Sprint and Supplier the certification timeline will be redefined by both parties. 
  

	F.	Reporting 

 During the term of this Contract
Order, Supplier will have continued access to the Software Product reporting functions, including subscriber usage, activity and other reporting features provided in the Software Product. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 

									
	SPRINT SPECTRUM L.P.	 	 	 	SEVEN NETWORKS, INC.
					
	 (signature)
	 	 /s/ Denise Warner
	 	 	 	(signature)	 	 /s/ Bill Nguyen

	(print name)	 	 Denise Warner
	 	 	 	 	 	 Bill Nguyen

	(title)	 	 Senior Negotiator
	 	 	 	 	 	 President

	(date)	 	 3/31/04
	 	 	 	(date)	 	 3/31/04

			
		
	 	 	/s/ [unintelligible]
	 	 	Manager Corporate Agreements, SCM

 SCHEDULE 7.2 
 TRAINING SCHEDULE 
  
 This Training
Schedule sets forth the terms and conditions for the training to be provided by Supplier. Except as modified by this Training Schedule, the terms and conditions of the Agreement remain in full force and effect. 
  

	1)	TRAINING 

  
 “Training” means all training for the Software Product offered by Supplier, whether at Supplier’s or Sprint’s location. 
  

	2)	TRAINING MATERIALS 

  
 Subject to Section 5.3 of the Agreement, Supplier grants Sprint the perpetual, nonexclusive, transferable, fully paid-up, worldwide right and license to use, modify and distribute Supplier’s Training materials or
the modified Training materials to Sprint’s employees, agents and subcontractors subject to obligations of confidentiality. All updates, and upgrades to the Training materials will be provided to Sprint at no additional charge for the term of
the Agreement. 
  

	3)	TRAINING FEES  

  

	 	a)	Sprint On-Site Training. During the term of this Agreement, Supplier will provide on-site training at a Sprint facility for [* * *], per class, excluding travel and
associated expenses to be paid by Sprint. A maximum of 20 students per class is allowed. Sprint will provide all equipment required to hold these classes at its facility. 

  

	 	b)	Supplier On-Site Training. During the term of this Agreement, Supplier will provide Training at a Supplier training facility for [* * *]. The student’s travel expenses
are not included in the fee. If Sprint sends more than [* * *] students to the same Training session at the same Supplier training facility, the discounted fee [* * *] will be [* * *]. 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  

					
	Confidential Sprint PE & EE 2nd Contract Order	  	Page 1 of 3	  	March 22, 2004

 SCHEDULE 7.3 
 PROFESSIONAL CONSULTING SCHEDULE 
  
 This
Professional Consulting Services Schedule sets forth the terms and conditions for the Professional Consulting Services to be provided by Supplier. Except as modified by this Professional Consulting Schedule, the terms and conditions of the Agreement
remain in full force and effect. 
  

	1)	PROFESSIONAL CONSULTING SERVICES 

  
 To be determined at a later date. 
  

	2)	PROFESSIONAL CONSULTING SERVICES FEES FOR FIRST YEAR OF THE TERM 

  
 Project Manager              [* * *] 
  
 Architect                          [* * *] 
  
 Senior Consultant            [* * *] 
  
 Consultant                        [* * *] 
  
 Designer                           [* * *] 
  

	3)	DEVELOPMENT MILESTONES. 

  
 The timely delivery of the Professional Services and the timely delivery of the Releases are critical to Sprint’s commercial success in the
marketplace. Sprint acknowledges and agrees that the System is intended to work with certain Sprint systems and that Supplier’s performance is dependent in part on Sprint’s actions. Accordingly, Sprint will timely provide Supplier with
required items and assistance and any dates or time periods relevant to performance by Supplier hereunder will be appropriately and equitably extended to account for any delays due to Sprint. In the event that Supplier fails to meet any Development
Milestone other than due to any delay caused by Sprint for more than 30 days, Sprint may (i) terminate the Professional Services under this Agreement (ii) exercise or continue to exercise its rights, as to the Software Product subject to the payment
of all applicable fees and compliance with all applicable terms. 
  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  

					
	Confidential Sprint PE & EE 2nd Contract Order	  	Page 2 of 3	  	March 22, 2004

 List of Attachments 
 CONTRACT ORDER for System SEVEN 
  
 Attachment A: Personal Edition Detailed Feature List—Version 6.0—Intentionally omitted 
  
 Attachment B: Enterprise Edition Detailed Feature List—Version 6.0—Intentionally omitted 
  
 Attachment C: Service Level Agreement 
  
 Attachment D: Testing and Acceptance 
  
 Attachment E: PE Verification Checklist 
  
 Attachment F: EE Verification Checklist 
  

					
	Confidential Sprint PE & EE 2nd Contract Order	  	Page 3 of 3	  	March 22, 2004

 Attachment C 
 Seven Personal Edition 
 Service Level Agreement 
  
 Sprint—Operational Support Expectations of Provider 
  
 The following service levels and remedies shall take effect on the Market Launch Date. As
used herein, “Error” or “error” means a failure of the Software Product to operate with supported systems, formats and configurations in accordance with the System Seven Feature List and any future releases. As used herein,
“Service” means the System Seven Personal Edition application. 
  
 SEVEN
will not be responsible or liable for any failures or errors that are due to software or systems outside of its control, for example, problems that arise from Sprint or third party services or products unless such applications are provided by Seven
as part of the System Seven Personal Edition application. 
  

	1.	Trouble Severity Codes for Unplanned Events 

  

	 	(a)	Sprint will designate the severity level according to the severity classifications documented below, based on an assessment of trouble at point of trouble identification, Changing
the severity code assigned to an unplanned event after it has been assigned requires the consent of both Sprint and Seven. 

  

	 	(b)	This document should be reviewed quarterly by Sprint and Seven. 

  

	 	(c)	For SEVEN’s product support of Personal Edition during and after SEVEN’s hosting of Personal Edition for Sprint, times are measured from SEVEN’s receipt of notice
from Sprint of the error occurrence. For SEVEN’s hosting services for Sprint (excluding software product support of Personal Edition for Sprint), times are measured from the time of error occurrence. 

  
  

									
	 Trouble
Severity
Code

	  	 Description

	  	 Restoral
Expectations

	  	 Status Update
Intervals

	  	 Initial
 Response
 Time

	 Sev1
	  	“Sev 1 Error” means a Catastrophic error in SEVEN’s Personal Edition that causes a [* * *] loss of service for [* * *] or more of Authorized Users and for which a
workaround has not been made available. Catastrophic errors are defined as errors causing any of the following types of outages: (i) inability to connect to Enterprise email, calendar, or directory services for any length of time (ii) inability to
access operational support or administrative tools	  	 For SEVEN’s hosting services to Sprint: [* * *]
  
 For SEVEN software product support:
 Client: [*
* *]
 Server: [* * *]
	  	 For SEVEN’s hosting services to Sprint: [* * *]. Bridge established by Sprint at point of failure identification.)
  
 For SEVEN software product support: [* * *]
	  	 [* * *] for notification
 and initial
acknowledgement.

					
	 Sev2
	  	“Sev 2 Error” means an error in the Seven Personal Edition for which a workaround has not been made available that constitutes a Catastrophic error affecting more than [* * *]
of Authorized Users, or an error that causes degraded system response time based on the levels defined in Section 7, for more than [* * *] of Authorized Users. .	  	 For SEVEN’s hosting services to Sprint: [* * *]
  
 For SEVEN software product support:
 Client: [*
* *]
 Server: [* * *]
	  	 For SEVEN’s hosting services to Sprint: [* * *]
  
 For SEVEN software product support: [* * *]
	  	[* * *]

 * This material has been omitted pursuant to a request
for confidential treatment and such request has been filed separately with the Commission. 
  
 Sprint Confidential Information—Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 1 

  

									
	 Trouble
Severity
Code

	  	 Description

	  	 Restoral
Expectations

	  	 Status Update
Intervals

	  	 Initial
 Response
 Time

	 Sev3 A
	  	“Sev3 A Error” means a non-Catastrophic error that negatively impacts more than *[* * *] of the Sprint Authorized Users and the Service fails to meet the functionality or
performance outlined in the System Seven Personal Edition Feature List.	  	 For SEVEN’s hosting services to Sprint:
 [* * *]
  
 For SEVEN software product support: [* * *]
	  	 For SEVEN’s hosting services to Sprint:
 [* * *]
  
 For SEVEN software product support: [* * *]
	  	 For SEVEN’s hosting services to Sprint:
 [* * *]
 For SEVEN software product support: [* * *]

					
	 Sev3 B
	  	“Sev3 B Error” means an error in the Seven Personal Edition for which a workaround has not been made available that constitutes a Catastrophic error affecting more than [* * *]
of Authorized Users.	  	 For SEVEN’s hosting services to Sprint:
 [* *
*]
  
 For SEVEN software product support[* * *]
	  	 For SEVEN’s hosting services to Sprint:
 [* *
*]
  
 For SEVEN software product support: [* * *]
	  	 For SEVEN’s hosting services to Sprint:
 [* *
*]
  
 For SEVEN software product support: [* * *]

					
	 Sev4
	  	“Sev4 Error” means an error in the Seven Personal Edition for which a workaround has not been made available that constitutes a Catastrophic error affecting less than [* * *] of
Authorized Users but more than [* * *] users.	  	 For SEVEN’s hosting services to Sprint:
 [* *
*]
  
 For SEVEN software product support: [* * *]
	  	 For SEVEN’s hosting services to Sprint:
 [* *
*]
  
 For SEVEN software product support: [* * *]
	  	 For SEVEN’s hosting services to Sprint:
 [* *
*]
  
 For SEVEN software product support [* * *]

					
	 Sev5
	  	“Sev5 Error” means an error in the Seven Personal Edition that has minimal current impact on the Authorized Users.	  	[* * *]	  	[* * *]	  	[* * *]

  
 Note: the above
definitions of Errors exclude Planned Outages as set forth below. 
  
 Note: Restoral means the use of reasonable efforts to provide a workaround, patch or fix. 
  

	2.	Points of contact and Escalations 

  

	 	(a)	Escalations occur if response times or restoration expectations are not met. 

  

 * This material has been omitted pursuant to a request for confidential
treatment and such request has been filed separately with the Commission. 
  
 Sprint Confidential Information—Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 2 

	 	(b)	Seven to provide the following support availabilities (and time periods in the Section 1 table shall apply during the following hours): 

  

	 	A.	For SEVEN hosting services, or for all Catastrophic errors encountered during SEVEN’s software product support of Personal Edition to Sprint: [* * *] 

 

	 	B.	For SEVEN product support of System SEVEN Personal Edition: [* * *] 

  

	 	(c)	A single toll free support number will be provided (one phone that can be passed to various on-call persons, as necessary). 

  

	 	(d)	(e) Seven and Sprint PCS IT App Admin to exchange ticket numbers for tracking events at initial report of trouble by Sprint to Provider. 

  

	 	(f)	Seven to provide root cause analysis (“RCA”) on all Sev1, Sev2, Sev3 and Sev4 errors relative to Provider’s fix activities within *[* * *]. 

 

	 	(g)	Seven to provide technical point of contact involved with fix as opposed to customer service contact. 

  

	 	(h)	Sprint and Seven will exchange escalation contacts and number through Vice President level as follows: 

  
 Seven Escalation Contact Information for Hosting Services 
  

											
	 	 	 Contact Name
 & Title

	 	 Phone

	 	 Mobile

	 	 Pager

	 	 Email

	 1st
 Level
 Escalation
	 	Rotating pager	 	N/A	 	N/A	 	[* * *]	 	N/A
	 2nd
 Level
 Escalation
	 	Rotating Pager	 	N/A	 	N/A	 	[* * *]	 	N/A
	 3rd
 Level
 Escalation
	 	[* * *] Director, Network Eng & Ops	 	[* * *]	 	[* * *]	 	[* * *]	 	[* * *]
	 4th
 Level
 Escalation
	 	[* * *] VP, Engineering	 	[* * *]	 	[* * *]	 	[* * *]	 	[* * *]

  
 Seven Escalation Contact
Information for Product Support 
  

											
	 	 	 Contact Name
 & Title

	 	 Phone

	 	 Mobile

	 	 Pager

	 	 Email

	 1st
 Level
 Escalation
	 	[* * *] Sprint Support Representative	 	[* * *]	 	[* * *]	 	 	 	[* * *]
	 2nd
 Level
 Escalation
	 	[* * *] Technical Support Manager	 	[* * *]	 	[* * *]	 	 	 	[* * *]
	 3rd
 Level
 Escalation
	 	[* * *] VP, Engineering	 	[* * *]	 	[* * *]	 	[* * *]	 	[* * *]

 * This material has been omitted pursuant to a request
for confidential treatment and such request has been filed separately with the Commission. 
  
 Sprint Confidential Information—Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 3 

 Sprint Escalation Contact Information 
  
 This escalation path should be followed by Seven when it is experiencing a Sev 1 or Sev 2 outage as described above. 
  

							
	Level

	  	 Contact

	  	 	  	 Escalation Criteria

	Initial	  	Sprint PCS Help Desk	  	[* * *]	  	No response [* * *], call next level.
	1	  	Primary On Call	  	[* * *]	  	 After waiting [* * *], place call again.
 After
waiting another [* * *], call next level.

	2	  	Secondary On Call	  	 [* * *]
	  	 After waiting [* * *], place call again.
 After
waiting another [* * *], call next level.

	3	  	Team Lead	  	 [* * *]
	  	 After waiting [* * *], place call again.
 After
waiting another [* * *], call next level.

	4	  	Team Manager	  	[* * *]	  	 

  

	3.	Seven Provided Third Party Handoff 

  
 Seven will interface with its third party hardware/software/network service providers selected by it and included as part of the System. During events,
Sprint teams should not be handed off to deal with third party vendors for service restoration activities, root cause analysis or event assessments. 
  

	4.	Sprint Provided Third Party Participation 

  
 Seven will not be handed off to Sprint’s third party service providers. Seven will cooperate with Sprint and its approved Third Party Providers as
outlined in this Agreement as needed to facilitate timely solutions to any issue where, in the opinion of Sprint, Provider’s participation would be valuable. 
  

	5.	Regular Operation Reviews between IT, OSSC, PD and Provider. 

  
 Operational reviews will be conducted on a weekly basis via conference call. 
  

	6.	Security Requirements: Supplier will maintain the security and integrity of Sprint Seven Personal Edition, including implementing procedures and systems to prevent third
parties and supplier from viewing any subscriber enterprise data or subscriber messages. Supplier will immediately notify Sprint if it knows or has reason to know that any significant breach in security and integrity has occurred and identify the
steps that it will take to cure that breach and prevent future breaches of a similar or related nature. 

  
 Seven will support mutually agreed upon security measures. 
  
 For privacy reasons, MINs will not be sent in clear text. MINs will be encrypted and/or the channel that is used to send the MIN will be protected from
eavesdropping, man-in-the-middle, and other attacks. 
  

	7.	System Availability: Provider will maintain Sprint Seven Personal Edition’s a minimum uptime availability excluding planned outages as follows: [* * *] of SEVEN’s
hosting of Personal Edition for Sprint and [* * *] thereafter This applies to hosted application uptime during the period that SEVEN is responsible for hosting the Software as an application service. 

  
 During SEVEN’s hosting services to Sprint, Seven will support
concurrent usage loads of no less than [* * *] of total subscribers Sprint initially purchased ([* * *]) which is documented in the Contract Order for [* * *] 
  

 * This material has been omitted pursuant to a request for confidential
treatment and such request has been filed separately with the Commission. 
  
 Sprint Confidential Information—Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 4 

 System SEVEN Personal Edition. Seven will support the same usage levels in a non-SEVEN-hosted environment
only if Sprint provides a hardware and software environment that meets or exceeds the requirements set forth in SEVEN’s Scalability document (Attachment X). 
  
 During the time period that Seven is not hosting the System, the above system availability requirements will apply to the
Seven Personal Edition Application layer only and will exclude any errors or degradation in the Service caused by the physical layer infrastructure, including but not- limited to hardware, software, up to and including the operating system.

  
 SEVEN will provide transaction response times of [* * *] or
less for users accessing System SEVEN Personal Edition. The transaction response time pertains only to the System SEVEN Service, not any third party applications that might be part of the transaction unless those applications are designated in the
applicable Contract Order as part of the System Seven Personal Edition Application and not part of the System Seven Personal Edition application offered by SEVEN. Examples of applications not part of the System Seven Personal Edition application
include WAP Gateways and enterprise messaging servers. In the event that an error occurs, Supplier will be responsible for demonstrating to Sprint that the Seven’s Personal Edition application is not the cause of the error. 
  
 System Availability Measurement 
  
 The Seven Personal Edition system-wide availability metric is calculated as
follows: 
  

	 	1.	Each Seven Personal Edition system outage will have an outage event duration (“Outage Duration”) and an estimate of the percentage of Seven Personal Edition subscribers
that were effected by the outage (the Subscriber Base Impact Indicator”) associated with it. 

  

	 	2.	Determination will be made as to whether the outage is due to Seven or Sprint provided and maintained service components, and whether the outage is planned or unplanned.

  

	 	3.	If the outage is unplanned and due to Seven’s System or a System component, the “Seven Personal Edition System Outage Time” for that outage is calculated as the
Outage Duration multiplied by the Subscriber Base Impact Indicator. 

  

	 	4.	The sum of all relevant unplanned Seven Personal Edition System Outage Time(s) (each as calculated in clause 3 above) is divided by the total time in the month being evaluated. The
resulting number is the Sprint Seven Personal Edition system-wide availability metric for that period. 

  
 System Availability Commitments 
  

	 	•	Seven Personal Edition system-wide availability will be measured monthly. Outages attributable to (i) planned outages (described below) or (ii) service components that are provided
and maintained by Sprint shall not be included in this calculation. 

  

	 	•	Provider will not exceed [* * *] Seven Personal Edition system-wide availability non-compliant [* * *] in any [* * *] period. For any month after [* * *] where System
availability falls below the stated target in Section 7 above, Sprint will be entitled to [* * *] as summarized in Section 11. 

  

	8.	System support: SEVEN will support all functionality of System SEVEN Personal Edition on all platforms that are specified in System SEVEN Personal Edition Detailed Feature List
(Attachment B). 

  

	9.	System Testing 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 

  
 Sprint Confidential Information — Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  
  

 5 

			
	Number

	  	 Requirement

		
	TST.001	  	Seven will perform both structured, scripted feature tests and unstructured tests on Seven Personal Edition prior to delivery to Sprint.
		
	TST.002	  	Seven will participate in a formal testing review process by Sprint to ensure quality and integrity of results.
		
	TST.003	  	Seven will perform testing on an agreed-to list of Devices and Phones supported by Sprint.
		
	TST.004	  	Seven agrees that all new Seven Personal Edition Releases, Software downloads or Software Releases will be compatible with the previous sequential release of Sprint Seven Personal Edition and
vice versa for a period of at least [* * *]. Past this [* * *] period, Sprint will require its users to upgrade to a specific release, if for some reason, SEVEN requires such change to effectively support users of System SEVEN Personal
Edition.
		
	TST.05	  	 For each software release Seven agrees to provide a mutually acceptable test plan at least [* * *] days prior to providing the software release to
Sprint. This document will be specific to the Seven Personal Edition and will depict at a high level the testing to be completed and the estimated timelines. Seven will provide Sprint documentation of the test results based on the execution of the
test plan. The test plan will include the following:
  
 •      Test objectives and scope of the test
  
 •      Regression test approach
  
 •      Test metrics
  
 •      Test
entry and exit criteria

		
	TST.06	  	Seven will conduct performance testing of any Seven Personal Edition Release or Software upon completion of development to validate the capacity and performance of the Seven Personal Edition
Software.
		
	TST.07	  	Seven will conduct periodic performance testing as new or changed Seven Personal Edition Releases or Software are introduced. If Seven wishes to have Sprint conduct performance testing, Seven
agrees to request and pay for such performance testing using the project change control procedure specified in the Agreement or mutually agreed upon.

  
 Note: all
Documentation, testing information and results shall be considered the Confidential Information of SEVEN. 
  

	10.	Planned Outages 

  

	 	(a)	IT/OSSC Coordination 

  
 Standard maintenance window is [* * *]. Any Sprint Seven Personal Edition Subscriber impacting activities taking place beyond the regularly scheduled
maintenance window that were not also expressly planned for and agreed to by both parties in advance are considered unplanned outages and will be addressed per the above table. 
  
 “Sprint Seven Personal Edition Subscriber impacting” in the context of planned outages means any occurrence whose
outcome is equivalent to a Sev1, Sev2, or Sev3 unplanned outage. 
  

	 	(b)	Regular 

  
 Regular maintenance is defined as routine, scheduled maintenance that is Seven Personal Edition Subscriber impacting. Sprint requires [* * *] notification
of any Seven Personal Edition Subscriber impacting activities prior to maintenance. 
  

	 	(c)	Demand 

  
 Demand maintenance is defined as Seven Personal Edition Subscriber impacting maintenance activities that can wait until the next regularly scheduled
maintenance window, but will be given top priority during that window. 
  

	*	This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 

  
 Sprint Confidential Information — Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 6 

	11.	Remedies 

  

	 	a.	[* * *]: As is provided for in the Agreement, the [* * *] available to Sprint from Seven for Seven failing to meet service levels and System availability levels is summarized as
follows: 

  
 Sev
1                                 [* * *] for failure to meet Restoral Expectations

 Sev
2                                 [* * *] for failure to meet Restoral Expectations

 Sev
3                                 [* * *] for failure to meet Restoral Expectations

 Sev
4                                 [* * *] for failure to meet Restoral Expectations

 Sev
5                                 [* * *] 
 System Availability          [* * *] 
  

	 	b.	Termination::Sprint may terminate this Contract Order under Section 11.3 of the Master Service License Agreement, if starting at the Market Launch Date, in any
calendar month, the Service is Unavailable 

  

	 	1.	as a result of a [* * *] Outage, for more than [* * *] times the applicable Restoral Expectation period specified for Severity 1 or Severity 2 Hosting failures (shown in Section 1
table), or 

  

	 	2.	as a result of a [* * *] Outage, for more than [* * *] times the applicable Restoral Expectation period specified for Severity 1 or Severity 2 Product failures (shown in Section 1
table), or 

  

	 	3.	in any calendar month, as a result of [* * *] or more Outages for more than [* * *] times the applicable Restoral Expectation period specified for Severity 1 or Severity 2 Hosting
failures, or for more than [* * *] times the applicable Restoral Expectation period specified for Severity 1 or Severity 2 Product failures. 

  
 “Unavailable” means the Service is subject to a Catastrophic error constituting a Sev1 or Sev2 error. The applicable Restoral Expectation period
above shall be based on the error level causing the Unavailability (i.e. if a Sev2 error causes Unavailability, then the Sev2 Restoral Expectation period shall be used). 
  
 “Outage” means the period during which the Sprint Seven users are unable, due to a Catastrophic error, to connect
to Enterprise email, calendar or directory services, or to access operational support or administrative tools, until the time that such ability becomes available. 
  
 This occurrence of 11.b.1, 11.b.2, or 11.b.3 will constitute a material breach for which Sprint is not obligated to provide
a 30 day cure period to Supplier. Sprint must give Supplier 30 days notice of termination. Sprint must give this notice of termination within 30 days of the event giving rise to Sprint’s right to terminate. If Sprint fails to give such notice
timely, Sprint will be considered to have waived its right to terminate for the particular failures to meet the SLA. 
  

	12	Device Support 

  
 SEVEN will support all handset, PDA or handheld devices (the “Devices”) that Sprint will commercially support on the Market Launch Date. In
addition, SEVEN will support any new Devices that Sprint will commercially launch to its customers. SEVEN will support these Devices requested by Sprint [* * *] after receipt of [* * *] fully provisioned devices from Sprint. Sprint shall be
responsible for providing all rights necessary for implementation and testing of the Devices. Furthermore, SEVEN will work with Sprint to establish a mechanism/process to notify SEVEN of new Devices and browsers that need to be supported (with
adequate lead times, etc.). Upon receipt of the Devices, SEVEN will implement and test (for support) a maximum of [* * *] Sprint Devices at any given time. 
  

	*	This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 

  
 Sprint Confidential Information — Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 7 

 In the event that Sprint has not provided SEVEN a specific Device or rights therein for Implementation
and testing and an error is reported related to the Device, SEVEN will not be obligated for or held to the SLA requirements for Personal Edition (Attachment C) if the error occurs only on or in the use of that Device. 
  

	13	Change Management Process  

  
 Sprint will make all change requests through Provider’s operations group . Change requests can be made in writing only. 
  
 All change requests received by Provider’s operations group will be
assessed to identify the resource requirement and potential service effect and will be classified as follows: 
  

			
	 Standard Outage Window
	  	The time period [* * *]
		
	Scheduled Change	  	A change request that occurs within the standard user notification period (normally [* * *]) and occurs within the Standard Outage Window.
		
	Priority Change	  	A change requested within [* * *] of the Standard Outage Window.
		
	Emergency Change	  	A change that must take place outside of the Standard Outage Window and is approved by management prior to its implementation.

  
 Standard changes will
be accepted by Provider’s customer service group and a [* * *] lead-time will be set. Service effecting changes (changes whose implementation may have an adverse effect on either Sprint’s Network or Provider’s network) will require
the change request pass through the operations change control process. This process will evaluate the change, access its impact, and assign resources and lead times to complete the change. In the case of a service effecting change, Provider’s
customer service group will forward the change request to the sales group responsible for Sprint for initiation of the change control process. 

	*	This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. 

  
 Sprint Confidential Information — Restricted 
  
 Attachment C Seven Personal Edition Service Level Agreement 
  

 8 

 Attachment D 
 Testing and Acceptance Requirements 
  
 1. DEFINITIONS 
  
 “Staging” means the staging
environment is any development test environment that is primarily used to stage testing for applications prior to their deployment to the production environment. 
  
 “Acceptance Date” means the date on which Sprint notifies Supplier that the Software Product has no Priority 1 Bugs as relating to
the Specifications set forth in the applicable release or if Sprint upgrades their existing production server with the current release being tested. 
  
 “Priority 1 Bug/Issue” (P1) means the following: 
 For
testing, a Priority 1 involves a feature problem, application problem, or Error condition impacting either the application or Device that causes the feature to function outside the Specifications, or which puts the testing schedule at immediate
risk. Such problems can occur consistently or intermittently, and they can include both functional and aesthetic (“look and feel”) problems. 
  
 “Priority 2 Bug/Issue” (P2) means the following: 
 For
testing, a Priority 2 involves a feature problem, application problem, or Error, any of which puts the testing schedule at risk, but for which there is a Work-around approved by the Sprint single point of contact. Such problems can occur
consistently or intermittently, and they can include both functional and aesthetic (“look and feel”) problems. In a Priority 2 problem, other critical testing must be able to continue, while a solution is sought. All Work-arounds will be
documented through the Sprint change management process. 
  
 “Priority 3
Bug/Issue” (P3) means the following: 
 For testing, a Priority 3 involves a feature, application problem, or Error that is acceptable to Sprint’s
testing acceptance criteria, and does not prevent the build or any of its functionality from being accepted. Such problems can occur consistently or intermittently, and they can include both functional and aesthetic (“look and feel”)
problems. To be classified as a Priority 3, the defect must not warrant immediate action that would delay the repair of other critical functional failures. 
  
 2. CODE QUALITY ENTRANCE CRITERIA/TESTING ACCEPTANCE CRITERIA 
  
 A. Test Acceptance. Supplier will participate in a formal testing review process by Sprint to ensure quality and integrity of results. The review process will be
conducted in 2 phases for acceptance of the Supplier’s code, called “the build” in the Phase I Code Quality Entrance Criteria and Phase II Testing Acceptance Criteria sections. Prior to Sprint commencing testing, both parties will
mutually agree on the operational 

 requirements. Sprint needs to have given Supplier the final production ROM and a maximum of [* * *] provisioned Devices
or a mutually agreed upon quantity from the time Sprint requests Supplier to certify a Device. If Sprint does not deliver the agreed upon quantity of Devices to Supplier delivery timelines will be redefined. 
  
 Phase I Code Quality Entrance Criteria. Supplier will provide Sprint with a build that
will be evaluated initially with an entrance criteria in the Sprint IT Code Acceptance Criteria in Section 4 of this Attachment D. The evaluation of the build, based on the entrance criteria, will result in Sprint’s acceptance or
rejection of the build. If the build is rejected, Sprint and Supplier will arrange a time-line that will meet the project deliverable dates. Sprint reserves the right to enter additional deliverables in the Sprint IT Code Acceptance Criteria as
required. Sprint will notify Supplier at least [* * *] in advance of the scheduled code delivery if changes are made. 
  
 Phase II Testing Acceptance Criteria. Following the acceptance of the entrance criteria, Sprint may conduct a test certification of the build for acceptance into
production. The certification will be based on criteria requiring no P1 issues. Any other open P2 or P3 issues will be negotiable, but Sprint will reserve the right to accept or reject the build based on the open issues. Sprint will determine the
Go/No Go decision on the implementation of the build. 
  
 For the purpose of
test certification, Sprint will allow up to 8 week’s duration for testing. A Supplier Release or a Sprint Customized Release will be defined as either a Major release or a Minor release. If P1 bugs cannot be fixed and re-certified within
the agreed uponperiod, the [* * *] listed below will apply. 
  
 For a
Major release: 
 Supplier will deliver code. Sprint has [* * *] to complete their test run and present Supplier with their test results categorized as
Priority 1-3. If Sprint is unable to furnish their completed test results in this period, they will furnish all data they have so that Supplier can begin their process. Any Priority 1 items will be considered for this release and cannot be
guaranteed. Supplier has [* * *] to respond to Sprints Priority 1 issues identified at the end of their [* * *] of testing and delver new code. Sprint then has an additional [* * *] to test the Priority 1 fixes. 
  
 For a Minor release: 
 Supplier will deliver code. Sprint has [* * *] to complete their test run and present Supplier with their test results categorized as Priority 1-3. If Sprint is unable to furnish their completed test results in this
period, the will furnish all data they have so that Supplier can begin their process. Any Priority 1 items will be considered for this release and cannot be guaranteed. Supplier has [* * *] to respond to Sprints Priority 1 issues identified at the
end of their [* * *] of testing and delver new code. Sprint then has an additional [* * *] to test the Priority 1 fixes. 
  

 * This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the
Commission. 

	2.2	Supplier will be [* * *] each [* * *] the certification of the release is delayed beyond the agreed upon certification period. The [* * *] will be [* * *] of the [* * *].
Seven will not be responsible or liable for any failures or Errors that are due to software or systems outside of its control, for example, problems that arise from Sprint or third party services or products. 

  
 3. System Testing. 
  

			
	 Number

	  	 Requirement

		
	 TST.001
	  	Supplier will perform both structured, scripted feature tests and unstructured tests on Supplier Service prior to delivery to Sprint.
		
	 TST.002
	  	Supplier will participate in a formal testing review process by Sprint to ensure quality and integrity of results.
		
	 TST.003
	  	Supplier will perform testing on Devices as outlined in section 8C of the Contract Order.
		
	 TST.06
	  	Supplier will conduct performance testing of any release or Software Product upon completion of development to validate the capacity and performance of the Personal Edition and/or Enterprise
Edition Software Products.
		
	 TST.07
	  	Supplier will conduct periodic performance testing as new or changed Personal Edition and/or Enterprise Edition releases are introduced. If Supplier wishes to have Sprint conduct performance
testing, Supplier agrees to request and pay for such performance testing using the project change control procedure specified in the Agreement or mutually agreed upon.

  
 4. Sprint IT Code Acceptance
Criteria 
  
 The purpose of this Attachment D is to confirm that all the
agreed criteria have been met before certification testing can begin. These criteria checklists serve to comprise a control document to ensure that the supplier has completed all deliverables and that the quality of the deliverables has met the
entrance requirements, as noted below. 
  
 Sprint reserves the right to enter
additional criteria in the checklists. Sprint and Seven will negotiate a time-line for adding the criteria. Additional criteria will be added in an addendum. 
  

 * This material has been omitted pursuant to a request for confidential treatment and such material has been
filed separately with the Commission. 

 This Attachment D includes two stages of acceptance. The prerequisites must be met, before the process of checking the
deliverables begins: 

	1.	A prerequisites checklist 

	2.	A deliverables checklist. 

  
 1. Supplier Prerequisites Checklist:  
  
 Prior to the delivery of the Supplier package(s) and other deliverables, Sprint’s expectations are that the supplier will ensure certain activities will have taken place: 
  
 Y     N     Supplier will ensure any
special prerequisites for the testing and production environments have been supplied to Sprint (e.g., security needs, network changes, load-balancing requirements, additional software or version of Resin, Java etc.). 
  
 Y     N     Supplier will ensure that
builds and accompanying documentation for Sprint branding have been completed, as specified in CP1 documentation. 
  
 Y     N     Supplier will provide the following updated manuals will be updated and provided for the build: Operator
Administrator Guide, User Guides, and Feature Lists. This includes any other pertinent documentation as agreed on by the supplier and IT 
  
 Y     N     Supplier will have identified and provided instructions for loading software processes, as needed.

  
 If any one of these prerequisites has not been met, Sprint reserves the right
reject the build. The Supplier and IT will need to meet to determine risks, options, and next steps. 
  
 In summary, have all prerequisites been met? 
  
 Y     N     
  
 Sprint representative(s) identified
                                       
 (Print) 
 Signature of Sprint representative:
                                       
 (Signed)  

 Supplier Deliverables Checklist: 
  
 (Sprint reserves the right to add additional items to the checklist, as needed). 

					
	 Category

	  	 Activity

	  	 Completed?
 Yes/No

			
	General	  	Were all packages delivered with build, e.g., (palm, PPC, attachment viewing, etc.)?	  	 
			
	General	  	Are Release Notes documents ready (Known Issues and Resolved Issues)? This includes a summary of bug fixes, any known bugs, and Seven bug tracking number.	  	 
			
	General	  	Environment requirements met? (As per prerequisites noted above).	  	 
			
	Server	  	Did the EE build load successfully?	  	 
			
	Server	  	Did the PE build load successfully?	  	 
			
	Server	  	Did the SE build load successfully?	  	 
			
	Server	  	Make sure Notification functionality works for PE.	  	 
			
	Server	  	Make sure Notification functionality works for EE.	  	 
			
	Server	  	Make sure Notification functionality works for SE.	  	 
			
	Server	  	Can SEG software be loaded properly?	  	 
			
	Client	  	Can Palm Client be downloaded for PE?	  	 
			
	Client	  	Can Palm Client be downloaded for EE?	  	 
			
	Client	  	Can Palm Client be downloaded for SE?	  	 
			
	Client	  	Can the Pocket PC client be downloaded for PE?	  	 
			
	Client	  	Can the Pocket PC client be downloaded for EE?	  	 
			
	Client	  	Can the Pocket PC client be downloaded for SE?	  	 
			
	Client	  	Can the PE desktop client be downloaded from web?	  	 
			
	Miscellaneous	  	Are there other deliverables required for this build? If so, Sprint reserves the right to add others, as needed. Please add additional rows accordingly.	  	 

					
			
	Exit	  	 Conduct Exit: Report results, as noted below in the Overall
 Acceptance section, and conduct next steps accordingly.
	  	 

  
 Overall Acceptance 

 
 Sprint representative(s) will check one of the following and inform the supplier
representative(s). Sprint representative(s) and supplier representative(s) will negotiate next steps in the gap identification matrix, as noted below, and the parties will add their signatures below. 
  
             All
Requirements Fulfilled 
  
             Partial acceptance: (This means that Sprint has accepted the build, in spite of some known bugs. This will only be done on a case-by-case basis) 
  
             Rejection:
Based on a failure in the build to meet any or all of the criteria, Sprint rejects the build. Follow-up: IT will convene with stakeholders and develop plan for next steps, using the evaluation form below. 
  

									
	

	Gap Identified	 	Mitigation Planned	 	 Owner of
 Mitigation of Activity
	 	Target	 	Notes
	

	 	 	 	 	 	 	 	 	 
	

	 	 	 	 	 	 	 	 	 
	

	 	 	 	 	 	 	 	 	 
	

	 	 	 	 	 	 	 	 	 
	

	 	 	 	 	 	 	 	 	 
	

  
 By signing this document, the
following agree they have read and reviewed the acceptance criteria, and have evaluated the build for acceptance, partial acceptance, or rejection, as noted in the Overall Acceptance section. All parties agree to the acceptance, partial acceptance
or rejection of the build. Their signatures below indicate their agreement on acceptance, partial acceptance or rejection of the build. 
  
 Name and Organization 
 (printed)                                     
               
Signature                                      
               
  
 Name and Organization 
 (printed)                                     
               
Signature                                      
               
  
 Name and Organization 
 (printed)                                     
               
Signature                                      
               
  
 Attach an addendum to this page, as needed. 

 ATTACHMENT E 
  
 BCPE Sev1 Problem Verification Path 
  
 Tier 3 
  
 Preceding the Tier 3 process, Tier 1 and Tier 2 will have completed their level of verification of the problem, prior to reporting the problem to RPM. When the problem qualifies as a Sev1, as determined by the Tier2
point of contact, RPM will open a bridge for a Sev1, and Tier 3 (IT Production Support) will follow these trouble-shooting steps: 
  
 Tier 3 Process to confirm an Issue is a Sev 1 outage for one of the Business Connection Applications (BCNS, BCSS, BCPE) 
  
 Step 1. The Primary OnCall person will try to use his or her BC account through a handset and
the website. 
  
 Step 2. The Primary will then ask the Secondary OnCall person or
another member of the team to confirm the existence of a problem accessing BC from a handset and/ or the website. 
  
 Step 3. The Primary will confirm that another account (other than the reporting individual and not connected to the same mail server) is unable to access BC, using login
credentials provided in the ticket opened on the Sprint side. 
  
 Step 4. The
Primary will check to make sure that the test account is not independently down, by cross checking the connectivity of that account and another account in the admin tool. The Primary checks the general health of the servers (i.e. network
connectivity, load, CPU, metrics on the server and the server logs for error messages). The primary should also run through the standard troubleshooting checks provided by SEVEN, which include, User, Server, Network, Application, Mobile Device, Data
Center or Hosting and General Troubleshooting steps. These general checks are noted in the “Seven’s Carrier / Partner Support Tier Process” document. 
  
 Step 5. If the Primary is not able to immediately resolve the issue and has checked with other members of the team for possible fixes, the
Primary will then open a case with the vendor Seven. The information entered into the case must include all of the information from the Tier1/2 ticket as well as the troubleshooting details of work performed by Tier 3 and the appropriate data listed
in the table below. Once the case has been opened with the necessary data, the Primary will page the Seven On Call. 
  

	
	 System SEVEN (all products/versions)

	
	 1) A detailed description of the observed problem (The case description must be more than just repeating the case subject). This should include troubleshooting and
information-gathering actions already tried by previous tiers of support to verify and resolve the issue.

	 2) Make sure that ALL the case related fields are correctly filled out.

	 3) Copy [* * *]

	 4) The output of the following commands (you may need root access) prior to recovery efforts (i.e. /server restart, etc.): [* * *]

	 5) Attach [* * *] file on all affected servers AFTER the preceding commands have been executed.

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  

 27 

 BCPE Sev2 Problem Verification Path 
  
 Process to confirm an Issue is a Sev 2 outage for one of the Business Connection Enterprises or the loss of a key piece of BC application
functionality (i.e. Reporting, Notifications) 
  
 Step 1. The Primary will confirm
that an outside enterprise is unable to access BC, using login credentials provided in the ticket opened on the Sprint side. 
  
 Or 
  
 The Primary will confirm that a key piece of BC application functionality is not currently available (i.e., Notifications) by trying to access the functionality with
their BC account. 
  
 Step 2. The Primary will then ask the Secondary On Call
person or another member of the team to confirm the existence of a problem with the affected enterprise by trying to access BC from a handset and/ or the website. 
  
 Or 
  
 The Primary will ask the Secondary or another member of the team to confirm that a key piece of BC application functionality is not currently available (i.e.,
Notifications) by trying to access the functionality with their BC account. 
  
 Step 3. The Primary will check to make sure that the Sprint enterprise is independently down. The Primary checks the general health of the servers (i.e. network connectivity, load, CPU, metrics on the server and the server logs for error
messages). 
  
 Step 4. If the Primary is not able to immediately resolve the issue
and has checked with other members of the team for possible fixes, the Primary will then open a case with the vendor Seven following the instructions from Step 5 listed above in the Sev1 verification description and page the Seven On Call.

  
 RPM Script (excerpts): 
  
 RPM Script Information, including trouble-shooting that is done on the bridge, before
reporting the problem to the vendor: 
  
 Application Information

  
 RPM Application Name: BCPE—Business
Connections Personal Edition 
  

	 	Description:	Business Connection Personal Edition allows individual subscribers to download and install software on their work desktop so that they can access their PIM information
(emails, calendar, contacts etc.) from their mobile devices. The user downloads the Seven Personal Edition on his/her PC via a CD (distributed by business SBU) or a link on www.sprintpcs.com. The user initiates web session to connect to the
vendor’s (Seven) central server which in turn retrieves emails, contacts, and 

	
	 calendar information from the user’s PC. The user’s PC and the client application need to be “on” for the user to access the
application wirelessly.
  
 PCS application.
  
 Service Center Categories:
 Category: MID-RANGE
 Sub-Category: WIRELESS SERVICES

Product Type: BUSINESS CONNECTION
 Problem Type: PERSONAL
EDITION

  
 Special Instructions

  
 The hardware/application is to be handled as a
Category A unless otherwise requested fix agents or by Executive Management. 
  
 Helpful Information 
  
 Troubleshooting:

  
 Common Problems: 
  
 SLA: [* * *] 
  
 Initiate Bridge 
  

	 	Bridges:	[* * *] Use your designated conference bridge, or if another bridge pin is needed use the pool found at: [* * *] 

  

	 	Paging:	1) Page / Contact the Rapid Response Team Members to the bridge. 

  
 2) For Category A, B or C for all Severity 1 and 2 Incidents: 
  
 Paging guidelines: Please use the format styles in the Standard Process document: [* * *] 
  
 RPM FYI page to SM RPM Notify in Wireless Office (RPM &
IT Management) to advise them of the issue. 
  
 Format with a
bridge: 
 RPM FYI: Application name. Conf. bridge at 999-999-9999 #99999. Ticket number. Brief description of the problem. Signature

  
 Format without a bridge: 
 RPM FYI: Application name. No bridge at this time. Ticket number. Brief description of the problem. Fix agent investigating. Signature 
  
 NOTE: If fix agent decides a bridge is necessary after sending a
“without bridge” page, then you will need to send another page formatted with bridge information. See above formats. 
  
 3) If the issue is a SEV1, send an Initial page from the log to [* * *] 

 

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

 Rapid Response Team 
  
 Tier 1: Call for initial triage. Go to secondary contacts as determined. 

	 	1)	[* * *] application support 

	 	2)	[* * *] 

	 	3)	[* * *] 

	 	4)	[* * *] 

	 	5)	[* * *] 

	 	6)	Contact [* * *] to notify them of the outage: [* * *] 

  
 Secondary Contacts 
  
 Application 
  
 BCPE Application support: 
 Assignee Group & Oncalls: 
 [* * *] 
  
 Citrix Support: 
 Assignee Group & Oncalls: [* * *] 
  
 Enterprise Integration / EI Support: 
 Assignee Group & Oncalls: [* * *]

  
 Messaging Services/ Exchange Application
Administrators: 
 Assignee Group & Oncalls: [* * *] 
  
 Premiere & Telephony Application Support: 
 Assignee Group & Oncalls: [* * *] 
 Premiere has taken over support of [* * *] applications. 
  
 Production Control / Batch Operations: [* * *] 
  
 Sprint Hosting Solutions: 
 Help Desk Number: [* * *] 
  
 Client Information 
  
 Database Support 
  
 PCS DBA Information: 
 Assignee Group & Oncalls: 
 [* * *]

 [* * *] 
  
 Desktop 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

 [* * *] 
  
 Firewall 
  
 [* * *]/ Firewall Support 
  
 Hardware Support 
  
 [* * *] 
  
 Midrange Support 
  
 HP System Administrator: 
 Assignee Group & Oncalls: [* * *] 
  
 Microsoft / NT System Administrator: 
 Assignee Group & Oncalls: [* * *]

  
 SUN System Administrator: 
 Assignee Group & Oncalls: [* * *] [* * *] 
  
 Network Support 
  
 PCS Network Data Support: 
 [* * *]

  
 Tier III Network Operations: 
 Assignee Group and Oncall: 
 [* * *]

  
 [* * *] 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

 ATTACHMENT F 
  
 BCEE/BCSE Sev1 Problem Verification Path 
  
 Tier 3 
  
 Preceding the Tier 3 process, Tier 1 and Tier 2 will have completed their level of verification of the problem, prior to reporting the problem to RPM. When the problem qualifies as a Sev1, as determined by the Tier2
point of contact, RPM will open a bridge for a Sev1, and Tier 3 (IT Production Support) will follow these trouble-shooting steps: 
  
 Tier 3 Process to confirm an Issue is a Sev 1 outage for one of the Business Connection Applications (BCNS, BCSS, BCPE) 
  
 Step 1. The Primary OnCall person will try to use his or her BC account through a handset and
the website. 
  
 Step 2. The Primary will then ask the Secondary OnCall person or
another member of the team to confirm the existence of a problem accessing BC from a handset and/ or the website. 
  
 Step 3. The Primary will confirm that an outside enterprise is unable to access BC, using login credentials provided in the ticket opened on the Sprint side. 

 
 Step 4. The Primary will check to make sure that the test enterprise is not independently
down, by cross checking the connectivity of the enterprise and another enterprise in the admin tool. The Primary checks the general health of the servers (i.e. network connectivity, load, CPU, metrics on the server and the server logs for error
messages). The primary should also run through the standard troubleshooting checks provided by SEVEN, which include, User, Server, Network, Application, Mobile Device, Data Center or Hosting and General Troubleshooting steps. These general checks
are noted in the “Seven’s Carrier / Partner Support Tier Process” document. 
  
 Step 5. If the Primary is not able to immediately resolve the issue and has checked with other members of the team for possible fixes, the Primary will then open a case with the vendor Seven. The information entered
into the case must include all of the information from the Tier1/2 ticket as well as the troubleshooting details of work performed by Tier 3 and the appropriate data listed in the table below. Once the case has been opened with the necessary data,
the Primary will page the Seven OnCall. 

 System SEVEN (all products/versions) 
  

	
	
	 1) A detailed description of the observed problem (The case description must be more than just repeating the case subject). This should include
troubleshooting and information-gathering actions already tried by previous tiers of support to verify and resolve the issue.
  
 2) Make sure that ALL the case related fields are correctly filled out.
  
 3) Copy [* * *]
  
 4) The output of the following commands (you may need root access) prior to recovery efforts (i.e:/server restart, etc.): [* * *]
  
 5) Attach the [* * *] file on all affected servers AFTER the preceding commands have been executed.

  
 BCEE/BCSE Sev2 Problem Verification
Path 
  
 Process to confirm an Issue is a Sev 2 outage for one of the Business
Connection Enterprises or the loss of a key piece of BC application functionality (i.e. Reporting, Notifications) 
  
 Step 1. The Primary will confirm that an outside enterprise is unable to access BC, using login credentials provided in the ticket opened on the Sprint side. 

 
 Or 
  
 The Primary will confirm that a key piece of BC application functionality is not currently available (i.e., Notifications) by trying to
access the functionality with their BC account. 
  
 Step 2. The Primary will then
ask the Secondary OnCall person or another member of the team to confirm the existence of a problem with the affected enterprise by trying to access BC from a handset and/ or the website. 
  
 Or 
  
 The Primary will ask the Secondary or another member of the team to confirm that a key piece of BC application functionality is not currently available (i.e.,
Notifications) by trying to access the functionality with their BC account. 
  
 Step 3. The Primary will check to make sure that the Sprint enterprise is not independently down. The Primary checks the general health of the servers (i.e. network connectivity, load, CPU, metrics on the server and the server logs for
error messages). 
  
 Step 4. If the Primary is not able to immediately resolve the
issue and has checked with other members of the team for possible fixes, the Primary will then open a case with the vendor Seven following the instructions outlined in Step 5 for Sev1 issues and page the Seven OnCall. 
  
 RPM Script (excerpts):  
  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

 PM Script Information, including trouble-shooting that is done on the bridge, before reporting the problem to the
vendor: 
  
 RPM Application Name: BCEE—Business
Connections Enterprise Edition 
  

					
	Description:	  	BCEE is an application that delivers access to a corporation’s internal email systems to a subscriber’s PCS phone. When fully functional, this service will allow
a subscriber to access their corporate email on their handset.
		
	 	  	If this is BCPE (Business Connection Personal Edition) please see the BCPE script.
		
	 	  	 Website:
 [* *
*]

		
	 	  	PCS application.
		
	 	  	Application Id:
		
	 	  	 Service Center Cat Codes:
 Category: MID-RANGE
 SubCategory: WIRELESS SERVICES
 Product Type: BUSINESS CONNECTION
 Problem Type: ENTERPRISE EDITION

  

					
			
	 Helpful Information
  
 Troubleshooting:
	  	 	  	 

  

									
	 	  	 NDS Alarms for BCEE:
 The 9
steps in the BCEE probes.
	  	 	  	 
	 	  	  
 Step 1. Start URL
 http: [* * *]
  
 Step 2. Login Page Relocate 1
 https: [* * *]
  
 Step 3. Login Page Relocate 2
 https:// [* *
*]
  
 Step 4. Sign In
 https:// [* * *]
  
 Step 5. Exchange 2000 Inbox
 https:// [* * *]
  
 Step 6. Calendar Link
 https:// [* *
*]
  
 Step 7. Jump to Date 01/20/2004 https:// [* * *]
	  	 	  	 

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

					
		
	 	  	 Step 8. Message Link https:// [* * *]
  
 Step 9. Sign Out
 https:// [* * *]

		
	 	  	***NDS will only contact RPM if steps 1—4 fail***
		
	Common Problems:	  	1) Step 4 to Step 5 above are failures that are common.
		
	 	  	2) Check website for internal BCEE Exchange errors [* * *] If you get error unable to connect it is an exchange issue, contact [* * *] primary.

			
		
	Initiate Bridge	  	 
		
	Bridges:	  	[* * *] Use your designated conference bridge, or if another bridge pin is needed use the pool found at: [* * *]
		
	Paging:	  	1) Page / Contact the Rapid Response Team Members to the bridge.
		
	 	  	2) For Category A, B or C for all Severity 1 and 2 Incidents:
		
	 	  	 Paging guidelines: Please use the format styles in the Standard Process document:
 [* * *]

		
	 	  	RPM FYI page to SM RPM Notify in Wireless Office (RPM & IT Management) to advise them of the issue.
		
	 	  	 Format with a bridge:
 RPM FYI: Application name.
Conf. bridge at 999-999-9999 #99999. Ticket number. Brief description of the problem. Signature

		
	 	  	 Format without a bridge:
 RPM FYI: Application name.
No bridge at this time. Ticket number. Brief description of the problem. Fix agent investigating. Signature

		
	 	  	NOTE: If fix agent decides a bridge is necessary after sending a “without bridge” page, then you will need to send another page formated with bridge information. See above
formats.
		
	 	  	3) If the issue is a SEV1, send an Initial page from the log as PCS to [* * *]

  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  

 Rapid Response Team 
  
 Tier 1: Call for initial triage. Go to secondary contacts as determined. 
  
 1) [* * *] 
  
 2) [* * *] 
  
 3) [* * *] 
  
 4) [* * *] 
  
 5) [* * *] 
  
 6) Contact [* * *] to notify them of the outage: [* * *] 
  
 Secondary Contacts 
  
 Application 
  
 BCEE Application support:  
 Assignee Group & Oncalls: 
 [* * *]  
  
 Citrix Support:  
 Assingee Group & Oncalls:[* * *]  
 Enterprise Integration / EI Support:
 
 Assignee Group & Oncalls:[* * *]  
 Messaging Services/ Exchange Application Administrators:  
 Assignee Group &
Oncalls:[* * *]  
 Premiere & Telephony Application Support:  
 Assignee Group & Oncalls: AA_PREMIERE 
 Premiere has taken over support of [* * *] applications. 
  
 Production Control / Batch Operations: 
 [* * *]  
 Sprint Hosting Solutions:  
 Help Desk Number:[* * *] 
  
 Client Information

  
 Database Support 
  
 PCS DBA Information:  
 Assignee Group & Oncalls: 
 [* * *]

 [* * *] 
 Desktop 
  

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission. 

  
  

 [* * *] 
  
 Firewall 
  
 [* * *]/ Firewall Support 
  
 Hardware Support 
  
 [* * *] 
  
 Midrange Support 
  
 HP System Administrator: 
 Assignee Group & Oncalls:[* * *]  
  
 Microsft / NT System Administrator:  
 Assignee Group & Oncalls:[* * *]  
  
 SUN System Administrator:  
 Assignee Group & Oncalls:[* * *] 
  
 [* * *] 
  
 Network Support 
  
 PCS Network Data Support: 
 [* * *] 
  
 Tier III Network Operations: 
 Assignee Group and Oncall: 
 [* * *] 
  
 [* * *] 

	*	This material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Commission.

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00066-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00066-of-00352.parquet"}]]