Document:

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                                  EXHIBIT 10.3

                           CHANGE IN CONTROL AGREEMENT
                              DATED AUGUST 24, 2000

                                     BETWEEN

                           COMMUNITY BANCSHARES, INC.

                                       AND

                               WILLIAM E. BLACKMON
                 -----------------------------------------------

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                           CHANGE IN CONTROL AGREEMENT

         THIS CHANGE IN CONTROL AGREEMENT (this "Agreement"), dated this 24th
day of August, 2000, by and between Community Bancshares, Inc. a Delaware
corporation (the "Company"), and William E. Blackmon (the "Executive").

                                   WITNESSETH:

         WHEREAS, the Company wishes to assure itself and its key employees of
continuity of management and objective judgment in the event of any actual or
contemplated Change in Control of the Company, and the Executive is a key
employee of the Company or one of its subsidiaries and is an integral part of
management of the Company (for purposes hereof employment with any present or
future parent or subsidiary corporation of the Company shall be considered
employment by the Company); and

         WHEREAS, this Agreement is not intended to materially alter the
compensation and benefits that the Executive could reasonably expect to receive
in the absence of a Change in Control of the Company, and this Agreement
accordingly will be operative only upon circumstances relating to an actual or
anticipated change in control of the Company.

         NOW, THEREFORE, for and in consideration of the premises and the mutual
covenants herein contained, the parties hereby agree as follows:

         I.       OPERATION OF AGREEMENT

         This Agreement shall be effective immediately upon its execution by the
parties hereto, but anything in this Agreement to the contrary notwithstanding,
neither the Agreement nor any provision hereof shall be operative unless, during
the term of this Agreement, there has been a Change in Control of the Company
during the term of this Agreement, all of the provisions hereof shall become
operative immediately.

         II.      TERM OF AGREEMENT

         The term of this Agreement shall be for an initial three (3) year
period commencing on the date hereof; provided however that this Agreement shall
be extended automatically for one (1) additional year at the end of this initial
term and at the end of each additional year thereafter, unless the Compensation
Committee delivers written notice twelve (12) months prior to the end of such
term, or extended term, to the Executive, that the Agreement will not be
extended. In such case, the Agreement will terminate at the end of the term, or
extended term, then in progress.

         However, in the event a Change in Control occurs during the original or
any extended term, this Agreement will remain in effect until all obligations of
the Company hereunder have been fulfilled, and until all benefits required
hereunder have been paid to the Executive.

         III.     DEFINITIONS

         1.       "BOARD" or "BOARD OF DIRECTORS" - the Board of Directors of
the Company.

         2.       "CAUSE" - either

         (I)      any act that constitutes, on the part of the Executive, (A)
fraud, dishonesty, a felony or gross malfeasance of duty, and (B) that directly
results in material injury to the Company; or

         (ii)     conduct by the Executive in his office with the Company that
is grossly inappropriate and demonstrably likely to lead to material injury to
the Company, as determined by the Board acting reasonably and in good faith;

provided, however, that in the case of (ii) above, such conduct shall not
constitute Cause unless the Board shall have delivered to the Executive notice
setting forth with specificity (A) the conduct deemed to qualify as Cause, (B)

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reasonable action that would remedy such objection, and (c) a reasonable time
(not less than thirty (30) days) within which the Executive may take such
remedial action, and the Executive shall not have taken such specified remedial
action within such specified reasonable time.

         3.       "CHANGE IN CONTROL" - Either

                (i) the acquisition, directly or indirectly, by any "person"
         (as such term is used in Section 13(d) and 14(d) of the Securities
         Exchange Act of 1937, as amended), other than those persons in control
         of the Company as of the effective date of this Agreement, within any
         twelve (12) month period of securities of the Company representing an
         aggregate of twenty percent (20%) or more of the combined voting power
         of the Company's then outstanding securities; or

                (ii) during any period of two consecutive years, individuals who
         at the beginning of such period constitute the Board, cease for any
         reason to constitute at least a majority thereof, unless the election
         of each new director was approved in advance by a vote of at least a
         majority of the directors then still in office who were directors at
         the beginning of the period; or

                (iii) consummation of (a) a merger, consolidation or other
         business combination of the Company with any other "person" (as such
         term is used in Section 13(d) and 14(d) of the Securities Exchange Act
         of 1934, as amended) or affiliate thereof, other than a merger,
         consolidation or business combination which would result in the
         outstanding common stock of the Company immediately prior thereto
         continuing to represent (either by remaining outstanding or by being
         converted into common stock of the surviving entity or a parent or
         affiliate thereof) at least sixty (60)% of the outstanding common
         stock of the Company or such surviving entity or parent or affiliate
         thereof outstanding immediately after such merger, consolidation or
         business combination, or (b) a plan of complete liquidation of the
         Company or an agreement for the sale of disposition by the Company of
         all or substantially all of the Company's assets; or

                (iv) the occurrence of any other event or circumstance which is
         not covered by (i) through (iii) above which the Board determines
         affects control of the Company and, in order to implement the purposes
         of this Agreement as set forth above, adopts a resolution that such
         event or circumstance constitutes a Change in Control of the purposes
         of this Agreement.

         4.       "CODE" - the Internal Revenue Code of 1986, as amended.

         5.       "COMPENSATION COMMITTEE" - the Executive Compensation
Committee of the Board of Directors of the Company, or any successor committee.

         6.       "DISABILITY" - total and permanent disability under the
Corporation's long-term disability plan.

         7.       "EXCESS SEVERANCE PAYMENT" - the term "Excess Severance
Payment" shall have the same meaning as the term "excess parachute payment"
defined in Section 280G(b)(1) of the Code.

         8.       "INVOLUNTARY TERMINATION" - termination of the Executive's
employment by the Executive following a Change in Control which, in the
reasonable judgment of the Executive, is due to (i) a change of the Executive's
responsibilities, position (including status, office, title, reporting
relationships or working conditions), authority or duties (including changes
resulting from the assignment to the Executive of any duties inconsistent with
his positions, duties or responsibilities as in effect immediately prior to the
Change in Control); or (ii) a reduction in the Executive's compensation or
benefits as in effect immediately prior to the Change in Control, or (iii) a
forced relocation of the Executive's primary place of employment to a place more
than fifty (50) miles from the Executive's primary place of employment
immediately prior to the Change in Control. Involuntary Termination does not
include Retirement, death or Disability of the Executive.

         9.       "PRESENT VALUE" - The term "Present Value" shall have the same
meaning as provided in Section 280G(d)(4) of the Code.

         10.      "SEVERANCE PAYMENT" - The term "Severance Payment" shall have
the same meaning as the term "parachute payment" defined in Section 280G(b)(2)
of the Code.

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         11.      "REASONABLE COMPENSATION" - The term "Reasonable Compensation"
shall have the same meaning as provided in Section 280G(b)(4) of the Code.

         (l)      "RETIREMENT" - termination of employment at or after the
Executive's 65th birthday.

         IV.        BENEFITS UPON TERMINATION FOLLOWING A CHANGE IN CONTROL

         1.       TERMINATION - The Executive shall be entitled to, and the
Company shall pay or provide to the Executive, the benefits described in Section
2 below if (a) a Change in Control occurs during the term of this Agreement, and
(b) the Executive's employment is terminated within thirty (30) months following
the Change in Control either (i) by the Company (other than for Cause or by
reason of the Executive's Retirement, death or Disability) or (ii) by the
Executive pursuant to Involuntary Termination; provided, however, that if:

         (a)      during the term of this Agreement there is a public
announcement of a proposal for a transaction that, if consummated, would
constitute a Change in Control or the Board receives and decides to explore an
expression of interest with respect to a transaction which, if consummated,
would lead to a Change in Control (either transaction being referred to herein
as the "Proposed Transaction"); and

         (b)      the Executive's employment is thereafter terminated by the
Company other than for Cause or by reason of the Executive's Retirement, death
or Disability; and

         (c)      the Proposed Transaction is consummated within one (1) year
after the date of termination of the Executive's employment.

         then, for the purposes of this Agreement, a Change in Control shall be
deemed to have occurred during the term of this Agreement and the termination of
the Executive's employment shall be deemed to have occurred within thirty (30)
months following a Change in Control.

         An executive shall also be entitled to receive the benefits described
in Section 2 below if he terminates employment for any reason during a 30-day
period beginning twelve months after the occurrence of a Change in Control.

         2.       BENEFITS TO BE PROVIDED - If the Executive becomes eligible
for benefits under Section 1 above, the Company shall pay or provide to the
Executive the benefits set forth in this Section 2.

         (a)      SALARY - The Executive will continue to receive his current
salary (subject to withholding of all applicable taxes and any amounts referred
to in Section 2(c) below) for a period of thirty (30) months from his date of
termination in the same manner as it was being paid as of the date of
termination; provided, however, that the salary payments provided for hereunder
shall be paid in a single lump sum payment, to be paid not later than thirty
(30) days after his termination of employment; provided further, that the amount
of such lump sum payment shall be determined by taking the salary payments to be
made and discounting them to their Present Value. For purposes hereof, the
Executive's "current salary" shall be the highest rate in effect during the
six-month period prior to the Executive's termination.

         (b)      BONUSES - The Executive shall receive payments from the
Company for the thirty (30) months following the month in which this employment
is terminated in an amount for each such month equal to one-twelfth of the
average of the bonuses earned by him for the two calendar years immediately
preceding the year in which such termination occurs. Any bonus amounts that the
Executive had previously earned from the Company but which may not yet have been
paid as of the date of termination shall not be affected by this provision,
other than to serve as a measurement for this portion of the severance benefit.
The bonus amounts determined herein shall be paid in a single lump sum payment,
to be paid not later than 30 days after termination of employment; provided,
further, that the amount of such lump sum payment shall be determined by taking
the bonus payments (as of the payment date) to be made and discounting them to
their Present Value.

         (c)      HEALTH AND LIFE INSURANCE COVERAGE - The health and life
insurance benefits coverage provided to the Executive at his date of termination
shall be continued at the same level and in the same manner as if his employment

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had not terminated (subject to the customary changes in such coverages if the
Executive retires or reaches age 65 or similar events), beginning on the date of
such termination and ending on the date thirty (30) months from the date of such
termination. Any additional coverages the Executive had at termination,
including dependent coverage, will also be continued for such period at the same
level and on the same terms as provided to the Executive immediately prior to
his termination, to the extent permitted by the applicable policies or contract.
Any costs Executive was paying for such coverages at the time of termination
shall be paid by the Executive by separate check payable to the Company each
month in advance. If the terms of any benefit plan referred to in this Section
do not permit continued participation by the Executive, then the Company will
arrange for other coverage at its expense providing substantially similar
benefits as it can find for other officers in similar positions.

         (d)      EMPLOYEE RETIREMENT PLANS - To the extent permitted by the
applicable plan, the Executive will be fully vested in and will be entitled to
continue to participate, consistent with past practices, in all employee
retirement plans maintained by the Company in effect as of his date of
termination. The Executive's participation in such retirement plans shall
continue for a period of thirty (30) months from the date of termination of his
employment (at which point he will be considered to have terminated employment
within the meaning of the plans) and the compensation payable to the executive
under (a) and (b) above shall be treated (unless otherwise excluded) as
compensation under the plan. If full vesting and continued participation in any
plan is not permitted, the Company shall pay to the executive and, if
applicable, his beneficiary, a supplemental benefit equal to the Present Value
on the date of termination of employment of the excess of (i) the benefit the
Executive would have been paid under such plan if he had been fully vested and
had continued to be covered for the 30-month period as if the Executive had
earned compensation described under (a) and (b) above and had made contributions
sufficient to earn the maximum matching contribution, if any, under such plan
(less any amounts he would have been required to contribute), over (ii) the
benefit actually payable to or on behalf of the Executive under such plan. For
purposes of determining the benefit under (i) in the preceding sentence,
contributions deemed to be made under a defined contribution plan will be deemed
to be invested in the same manner as the Executive's account under such plan at
the time of termination of employment. The Company shall pay such supplemental
benefits (if any) in a lump sum.

         (e)      CAREER COUNSELING - The Company will provide career counseling
and out placement services on an individual basis to the Executive as the
Company deems appropriate and for a reasonable period following the Executive's
termination of employment; provided, however, that the Company's obligation to
provide such services shall terminate at such time, if any, as the cost of such
services exceeds $5,000.

         (f)      EFFECT OF LUMP SUM PAYMENT - The lump sum payment under (a) or
(b) above shall not alter the amounts the Executive is entitled to receive under
the benefit plans described in (c) and (d) above. Benefits under such plans
shall be determined as if the Executive had remained employed and received such
payments over a period of thirty (30) months.

         (g)      EFFECT OF DEATH OR RETIREMENT - The benefits payable or to be
provided under this Agreement shall continue in the event of the Executive's
death and shall be payable to his estate or named beneficiary. The benefits
payable or to be provided under this Agreement shall cease in the event of the
Executive's election to commence Retirement benefits under the Company's
retirement plan.

         (h)      TOTAL BENEFIT - Notwithstanding anything in this Agreement to
the contrary, the Total Benefit payable or to be provided to the Executive by
the Company or an affiliate, whether pursuant to this Agreement or otherwise,
shall be calculated so as to provide the greatest total benefit after taxes. The
Company shall calculate, or authorize an independent third party to calculate,
the Executive's Total Benefit under three different methods and make payment to
the Executive according to the method that provides the Executive with the
greatest total benefit after taxes.

         (i)      TOTAL BENEFIT CALCULATION - The three methods of benefit
calculation shall include the Limited Benefit Method, the Unlimited Benefit
Method and the Grossed Up Unlimited Benefit Method, as each is defined herein.
Under the Limited Benefit Method, the Executive's Total Benefit shall be
determined as defined in this Section IV and then modified or reduced to the
extent necessary so that the benefits payable or to be provided to the Executive
under this Agreement that are treated as Severance Payments, as well as any
payments or benefits provided outside of this Agreement that are so treated,
shall not cause the Company to have paid an Excess Severance Payment. In
computing such amount, the parties shall take into account all provisions of
Internal Revenue Code Section 280G, including making appropriate adjustments to
such calculation for amounts established to be Reasonable

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Compensation. In the event that the amount of any Severance Payments that would
be payable to or for the benefit of the Executive under this Agreement must be
modified or reduced, the Executive shall direct which Severance Payments are to
be modified or reduced; provided, however, that no increase in the amount of any
payment or change in the timing of the payment shall be made without the consent
of the Company. The Limited Benefit Method shall be interpreted so as to avoid
the imposition of excise taxes on the Executive under Section 4999 of the Code
or the disallowance of a deduction to the Company pursuant to Section 280G(a) of
the Code with respect to amounts payable under this Agreement or otherwise. The
Executive shall be responsible for any and all federal and state income taxes
associated with the Limited Benefit Method. Under the Unlimited Benefit Method,
the Total Benefit payable to the Executive shall be determined as defined in
this Section IV and shall not be reduced or modified in any manner. The
Executive shall be responsible for any and all income, excise and/or other taxes
associated with the Unlimited Benefit Method. Under the Grossed Up Unlimited
Benefit Method, the Executive's Total Benefit shall be determined as defined in
this Section IV with no reduction, and an additional payment shall be made to
the Executive by the Company with such additional payment equal to the amount of
any excise tax on the Total Benefit plus the estimated federal and state income
taxes and any excise tax associated with the additional payment.

         (j)      NO OBLIGATION TO FUND - The agreement of the Company (or its
successor) to make payments to the Executive hereunder shall represent solely
the unsecured obligation of the Company (and its successor), except to the
extent the Company (or its successors) in its sole discretion elects in whole or
in part to fund its obligations under this Agreement pursuant to a trust
arrangement or otherwise.

         V.       MISCELLANEOUS

         1.       CONTRACT NON-ASSIGNABLE - The parties acknowledge that this
Agreement has been entered into due to, among other things, the special skills
of the Executive, and agree that this Agreement may not be assigned or
transferred by the Executive, in whole or in part, without the prior written
consent of the Company. Any business entity succeeding to all or substantially
all of the business of the Company by purchase, merger, consolidation, sale of
assets or otherwise, shall be bound by this Agreement.

         2.       OTHER AGENTS - Nothing in this Agreement is to be interpreted
as limiting the Company from employing other personnel on such terms and
conditions as may be satisfactory to the Company.

         3.       NOTICES - All notices, requests, demands and other
communications required or permitted hereunder shall be in writing and shall be
deemed to have been duly given if delivered or seven days after mailing if
mailed, first class, certified mail, postage prepaid:

To the Company:
                                            Community Bancshares, Inc.
                                            P. O. Box 1000
                                            Blountsville, Alabama  35031

To the Executive:
                                            William E. Blackmon
                                            100 Edgewood Circle
                                            Oneonta, Alabama 35121

Any party may change the address to which notices, requests, demands and other
communications shall be delivered or mailed by giving notice thereof to the
other party in the same manner provided herein.

         4.       PROVISIONS SEVERABLE - If any provision or covenant, or any
part thereof, of this Agreement should be held by any court to be invalid,
illegal or unenforceable, either in whole or in part, such invalidity,
illegality or unenforceability shall not affect the validity, legality or
enforceability of the remaining provisions or covenants, or any part thereof, of
this Agreement, all of which shall remain in full force and effect.

         5.       WAIVER - Failure of either party to insist, in one or more
instances, on performance by the other in strict accordance with the terms and
conditions of this Agreement shall not be deemed a waiver or relinquishment of
any right granted in this Agreement or of the future performance of any such
term or condition or of any other term or condition of this Agreement, unless
such waiver is contained in a writing signed by the party making the waiver.
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         6.       AMENDMENTS AND MODIFICATIONS - This Agreement may be amended
or modified only by a writing signed by both parties hereto, which makes
specific reference to this Agreement.

         7.       GOVERNING LAW - The validity and effect of this Agreement
shall be governed by and construed and enforced in accordance with the laws of
the State of Alabama.

         8.       ARBITRATION OF DISPUTES; EXPENSES - The parties agree that all
disputes that may arise between them relating to the interpretation or
performance of this Agreement, including matters relating to any funding
arrangements for the benefits provided under this Agreement, shall be determined
by binding arbitration through an arbitrator approved by the American
Arbitration Association or other arbitrator mutually acceptable to the parties.
The award of the arbitrator shall be final and binding upon the parties and
judgment upon the award rendered may be entered in any court having
jurisdiction. In the event the Executive incurs legal fees and other expenses in
seeking to obtain or to enforce any such rights or benefits through settlement,
arbitration or otherwise, the Company shall promptly pay the Executive's
reasonable legal fees and expenses incurred in enforcing this Agreement. Except
to the extent provided in the preceding sentence, each party shall pay its own
legal fees and other expenses associated with the arbitration, provided that the
fee for the arbitrator shall be shared equally.

         9.       INDEMNITY - The Executive shall be entitled to the benefits of
the indemnity currently applicable to the Executive, if any, as provided by the
Company's articles of incorporation or bylaws. Any changes to the articles of
incorporation or bylaws reducing the indemnity granted to officers shall not
affect the rights granted hereunder. The Company may not reduce these indemnity
benefits confirmed to the Executive hereunder without the written consent of the
Executive.

         10.      TERMINATION OF PRIOR AGREEMENTS - The Executive hereby agrees
to a mutual termination, effective as of the effective date of this Agreement,
of any prior existing change in control agreements (by whatever name), providing
benefits to the Executive upon a termination of employment following a Change in
Control of the Company, to which he and the Company are parties, and as to such
prior agreements, if any, the Executive releases all claims, rights and
entitlements.

         11.      REGULATORY APPROVALS - The Agreement, and the rights and
obligations of the parties hereto, shall be subject to approval of the same by
any and all regulatory authorities having jurisdiction over the Company, to the
extent such approval is required by law, regulation, or order.

         12.      REGULATOR INTERVENTION - Notwithstanding any term of this
Agreement to the contrary, this Agreement is subject to the following terms and
conditions:

         (a)      The Company's obligations to provide compensation or other
benefits to Executive under this Agreement may be suspended if the Company has
been served with a notice of charges by the appropriate federal banking agency
under provisions of Section 8 of the Federal Deposit Insurance Act (12 U.S.C.
1818) directing the Company to cease making payments required hereunder;
provided, however, that

                  (I)      The Company shall seek in good faith with its best
         efforts to oppose such notice of charges as to which there are
         reasonable defenses;

                  (ii)     In the event the notice of charges is dismissed or
         otherwise resolved in a manner that will permit the Company to resume
         its obligations to provide compensation or other benefits hereunder,
         the Company shall immediately resume such payments and shall also pay
         Executive the compensation withheld while the contract obligations were
         suspended, except to the extent precluded by such notice; and

                  (iii)    During the period of suspension, the vested rights of
         the contracting parties shall not be affected, except to the extent
         precluded by such notice.

         (b)      The Company's obligations to provide compensation or other
benefits to Executive under this Agreement shall be terminated to the extent a
final order has been entered by the appropriate federal banking agency under
provisions of Section 8 of the Federal Deposit Insurance Act (12 U.S.C. 1818)
directing the Company not to make

<PAGE>   8

the payments required hereunder; provided, however, that the vested rights of
the contracting parties shall not be affected by such order, except to the
extent precluded by such order.

         (c)      The Company's obligations to provide compensation or other
benefits to Executive under this Agreement shall be terminated or limited to the
extent required by the provisions of any final regulation or order of the
Federal Deposit Insurance Company promulgated under Section 18(k) of the Federal
Deposit Insurance Act (12 U.S.C. 1828(k)) limiting or prohibiting any "golden
parachute payment" as defined therein, but only to the extent that the
compensation or payments to be provided under this Agreement are so prohibited
or limited.

         (d)      Notwithstanding the foregoing, the Company shall not be
required to make any payments under this Agreement prohibited by law.

         IN WITNESS WHEREOF, the Company has caused this Agreement to be
executed on its behalf by its duly authorized officers and the Executive has
hereunto set his hand, as of the date and year first above written.

                              COMMUNITY BANCSHARES, INC.

                              By: /s/ Kennon R. Patterson, Sr.
                                 ----------------------------------------------
                                 Kennon R. Patterson, Sr.
                                 Chairman, President and Chief Executive Officer
Attest:

/s/ Bishop K. Walker, Jr.
--------------------------
Secretary

(CORPORATE SEAL)

                              EXECUTIVE

                               /s/ William E. Blackmon
                              --------------------------------------------(SEAL)
                              William E. Blackmon<PAGE>   1
                                                            EXHIBIT NUMBER 10.26

       [SYKES(SM) LOGO]
       ----------------
Real People, Real Solutions.

                              EMPLOYMENT AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL
AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE
EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND STRATEGIC INFORMATION. CONSULT WITH
YOUR LEGAL COUNSEL IF ALL THE TERMS AND PROVISIONS OF THIS AGREEMENT ARE NOT
FULLY UNDERSTOOD BY YOU.

         THIS AGREEMENT is made as of the 31st day of July, 2000, by and between
SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the "Company"), and
JAMES E. LAMAR (the "Executive").

                             W I T N E S S E T H :

         WHEREAS, the Company desires to assure itself of the Executive's
continued employment in an executive capacity; and

         WHEREAS, the Executive desires to be employed by the Company on the
terms and conditions hereinafter set forth.

         NOW, THEREFORE, in consideration of the mutual covenants and agreements
of the parties contained herein, and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties hereto
covenant and agree as follows:

         1. EMPLOYMENT AND DUTIES. Subject to the terms and conditions of this
Agreement, the Company shall employ the Executive during the Term (as
hereinafter defined) in such management capacities as may be assigned from time
to time by the Company. The Executive accepts such employment and agrees to
devote his best efforts and entire business time, skill, labor, and attention to
the performance of such duties. The Executive agrees to promptly provide a
description of any other commercial duties or pursuits engaged in by the
Executive to the Company's Board of Directors. If the Board of Directors
determines in good faith that such activities conflict with the Executive's
performance of his duties hereunder, the Executive shall promptly cease such
activities to the extent as directed by the Board of Directors. It is
acknowledged and agreed that such description shall be made regarding any such
activities in which the Executive owns more than 5% of the ownership of the
organization or which may be in violation of Section 5 hereof, and that the
failure of the Executive to provide any such description shall enable the
Company to terminate the Executive for Cause (as provided in Section 6(c)
hereof). The Company agrees to hold any such information provided by the
Executive confidential and not disclose the same to any person other than a
person to whom disclosure is reasonably necessary or appropriate in light of the
circumstances. In addition, the Executive agrees to serve without additional
compensation if elected or appointed to any office or position, including as a
director, of the Company or any subsidiary or affiliate of the Company;
provided, however, that the Executive shall be entitled to receive such benefits
and additional compensation, if any, that is paid to executive officers of the
Company in connection with such service.

         2. TERM. Subject to the terms and conditions of this Agreement,
including, but not limited to, the provisions for termination set forth in
Section 6 hereof, the employment of the Executive under this Agreement shall
commence on the effective date hereof and shall continue through and including
the close of business on the date hereof as set forth on Exhibit A attached
hereto and incorporated herein (such term shall

<PAGE>   2

herein be defined as the "Term"). The Executive agrees that some portions of
this Agreement, including Sections 4, 5, and 6 hereof, will remain in force
after the termination of this Agreement.

         3. COMPENSATION.

            (a) Base Salary and Bonus. As compensation for the Executive's
services under this Agreement, the Executive shall receive and the Company shall
pay a weekly base salary set forth on Exhibit A. Such base salary may be
increased but not decreased during the Term in the Company's discretion based
upon the Executive's performance and any other factors the Company deems
relevant. Such base salary shall be payable in accordance with the policy then
prevailing for the Company's executives. In addition to such base salary, the
Executive shall be entitled during the Term to a performance bonus set forth on
Exhibit A and to participate in and receive payments from, at the Company's
election, other bonus and other incentive compensation plans, if any, as may be
adopted by the Company.

            (b) Payments. All amounts paid pursuant to this Agreement shall be
subject to withholding or deduction by reason of the Federal Insurance
Contribution Act, federal income tax, state and local income tax, if any, and
comparable laws and regulations.

            (c) Other Benefits. The Executive shall be reimbursed by the Company
for all reasonable and customary travel and other business expenses incurred by
the Executive in the performance of the Executive's duties hereunder in
accordance with the Company's standard policy regarding expense verification
practices. The Executive shall be entitled to that number of weeks paid vacation
per year that is available to other executive officers of the Company in
accordance with the Company's standard policy regarding vacations and such other
fringe benefits as may be set forth on Exhibit A and shall be eligible to
participate in such pension, life insurance, health insurance, disability
insurance, and other executive benefits plans, if any, which the Company may
from time to time make available to its executive officers generally.

         4. CONFIDENTIAL INFORMATION.

            (a) The Executive has acquired and will acquire information and
knowledge respecting the intimate and confidential affairs of the Company,
including, without limitation, confidential information with respect to the
Company's technical data, research and development projects, methods, products,
software, financial data, business plans, financial plans, customer lists,
business methodology, processes, production methods and techniques, promotional
materials and information, and other similar matters treated by the Company as
confidential (the "Confidential Information"). Accordingly, the Executive
covenants and agrees that during the Executive's employment by the Company
(whether during the Term hereof or otherwise) and thereafter, the Executive
shall not, without the prior written consent of the Company, disclose to any
person, other than a person to whom disclosure is reasonably necessary or
appropriate in connection with the performance by the Executive of the
Executive's duties hereunder, any Confidential Information obtained by the
Executive while in the employ of the Company.

            (b) The Executive agrees that all memoranda; notes; records; papers
or other documents; computer disks; computer, video or audio tapes; CD-ROMs; all
other media and all copies thereof relating to the Company's operations or
business, some of which may be prepared by the Executive; and all objects
associated therewith in any way obtained by the Executive shall be the Company's
property. This shall include, but is not limited to, documents; computer disks;
computer, video and audio tapes; CD-ROMs; all other media and objects concerning
any technical data, methods, products, software, research and development
projects, financial data, financial plans, business plans, customer lists,
contracts, price lists, manuals, mailing lists, advertising materials; and all
other materials and records of any kind that may be in the Executive's
possession or under the Executive's control. The Executive shall not, except for
the Company's use, copy or duplicate any of the aforementioned documents or
objects, nor remove them from

                                       2
<PAGE>   3

the Company's facilities, nor use any information concerning them except for the
Company's benefit, either during the Executive's employment or thereafter. The
Executive covenants and agrees that the Executive will deliver all of the
aforementioned documents and objects, if any, that may be in the Executive's
possession to the Company upon termination of the Executive's employment, or at
any other time at the Company's request.

            (c) In any action to enforce or challenge these Confidential
Information provisions, the prevailing party is entitled to recover its
attorney's fees and costs.

         5. COVENANT NOT-TO-COMPETE AND NO SOLICITATION. Executive recognizes
that the Company is in the business of employing individuals to provide
specialized and technical services to the Company's Clients. The purpose of
these Covenant Not-to-Compete and No Solicitation provisions are to protect the
relationship which exists between the Company and its Client while Executive is
employed and after Executive leaves the employ of the Company. The consideration
for these Covenant Not-to-Compete and No Solicitation provisions is the
Executive's employment with the Company.

            (a) Executive acknowledges the following:

                (1) The Company expended considerable resources in obtaining
            contracts with its Clients;

                (2) The Company expended considerable resources to recruit and
            hire employees who could perform services for its Clients;

                (3) Through his/her employ with the Company, Executive will
            develop a substantial relationship with the Company's existing or
            potential Clients, including, but not limited to, being the sole or
            primary contact between the Client and the Company;

                (4) Executive will be exposed to valuable confidential business
            information about the Company, its Clients, and the Company's
            relationship with its Client;

                (5) By providing services on behalf of the Company, Executive
            will develop and enhance the valuable business relationship between
            the Company and its Client;

                (6) The relationship between the Company and its Clients depends
            on the quality and quantity of the services Executive performs;

                (7) Through employment with the Company, Executive will increase
            his/her opportunity to work directly for the Clients or for a
            competitor of the Company; and

                (8) The Company will suffer irreparable harm if Executive
            breaches these Covenant Not-to-Compete and No Solicitation
            provisions of this Agreement.

            (b) Executive agrees that:

                (1) The relationship between the Company and its Client
            (developed and enhanced when the Executive performs services on
            behalf of the Company) is a legitimate business interest for the
            Company to protect;

                (2) The Company's legitimate business interest is protected by
            the existence and enforcement of these Covenant Not-to-Compete and
            No Solicitation provisions;

                                       3
<PAGE>   4

                (3) The business relationship which is created or exists between
            the Company and its Client, or the goodwill resulting from it, is a
            business asset of the Company and not the Executive; and

                (4) Executive will not seek to take advantage of opportunities
            which result from his/her employment with the Company and that
            entering into the Agreement containing Covenant Not-to-Compete and
            No Solicitation provisions is reasonable to protect the Company's
            business relationship with its Clients.

            (c) Restrictions on Executive. During the term of this Agreement and
for a period of time set forth on Exhibit A after the termination of this
Agreement, for whatever reason, whether such termination was by the Company or
the Executive, voluntarily or involuntarily, and whether with or without cause,
Executive agrees that he/she shall not, as a principal, employer, stockholder,
partner, agent, consultant, independent contractor, employee, or in any other
individual or representative capacity:

                (1) Directly or indirectly engage in, continue in, or carry on
            the business of the Company or any business substantially similar
            thereto, including owning or controlling any financial interest in
            any corporation, partnership, firm, or other form of business
            organization which competes with or is engaged in or carries on any
            aspect of such business or any business substantially similar
            thereto;

                (2) Consult with, advise, or assist in any way, whether or not
            for consideration, any corporation, partnership, firm, or other
            business organization which is now, becomes, or may become a
            competitor of the Company in any aspect of the Company's business
            during the Executive's employment with the Company, including, but
            not limited to, advertising or otherwise endorsing the products of
            any such competitor or loaning money or rendering any other form of
            financial assistance to or engaging in any form of transaction
            whether or not on an arm's length basis with any such competitor;

                (3) Provide or attempt to provide or solicit the opportunity to
            provide or advise others of the opportunity to provide any services
            of the type Executive performed for the Company or the Company's
            Clients (regardless of whether and how such services are to be
            compensated, whether on a salaried, time and materials, contingent
            compensation, or other basis) to or for the benefit of any Client
            (i) to which Executive has provided services in any capacity on
            behalf of the Company, or (ii) to which Executive has been
            introduced to or about which the Executive has received information
            through the Company or through any Client from which Executive has
            performed services in any capacity on behalf of the Company;

                (4) Retain or attempt to retain, directly or indirectly, for
            itself or any other party, the services of any person, including any
            of the Company's employees, who were providing services to or on
            behalf of the Company while Executive was employed by the Company
            and to whom Executive has been introduced or about whom Executive
            has received information through Employer or through any Client for
            which Executive has performed services in any capacity on behalf of
            the Company;

                (5) Engage in any practice, the purpose of which is to evade the
            provisions of this Agreement or to commit any act which is
            detrimental to the successful continuation of or which adversely
            affects the business or the Company; provided, however, that the
            foregoing shall not preclude the Executive's ownership of not more
            than 2% of the equity

                                       4
<PAGE>   5

            securities registered under Section 12 of the Securities Exchange
            Act of 1934, as amended; or

                (6) For purpose of these Covenant Not-to-Compete and No
            Solicitation provisions, Client includes any subsidiaries,
            affiliates, customers, and clients of the Company's Clients. The
            Executive agrees that the geographic scope of this Covenant
            Not-to-Compete shall extend to the geographic area where the
            Company's Clients conduct business at any time during the Term of
            this Agreement. For purposes of this Agreement, "Clients" means any
            person or entity to which the Company provides or has provided
            within a period of one (1) year prior to the Executive's termination
            of employment labor, materials or services for the furtherance of
            such entity's or person's business or any person or entity that
            within such period of one (1) year the Company has pursued or
            communicated with for the purpose of obtaining business for the
            Company.

            (d) Enforcement. These Covenant Not-to-Compete and No Solicitation
provisions shall be construed and enforced under the laws of the State of
Florida. In the event of any breach of this Covenant Not-to-Compete, the
Executive recognizes that the remedies at law will be inadequate, and that in
addition to any relief at law which may be available to the Company for such
violation or breach and regardless of any other provision contained in this
Agreement, the Company shall be entitled to equitable remedies (including an
injunction) and such other relief as a court may grant after considering the
intent of this Section 5. It is further acknowledged and agreed that the
existence of any claim or cause of action on the part of the Executive against
the Company, whether arising from this Agreement or otherwise, shall in no way
constitute a defense to the enforcement of this Covenant Not-to-Compete, and the
duration of this Covenant Not-to-Compete shall be extended in an amount which
equals the time period during which the Executive is or has been in violation of
this Covenant Not-to-Compete. In the event a court of competent jurisdiction
determines that the provisions of this Covenant Not-to-Compete are excessively
broad as to duration, geographic scope, prohibited activities or otherwise, the
parties agree that this covenant shall be reduced or curtailed to the extent
necessary to render it enforceable.

            (e) In an action to enforce or challenge these Covenant
Not-to-Compete and No Solicitation provisions, the prevailing party is entitled
to recover its attorney's fees and costs.

            (f) By signing this Agreement, the Executive acknowledges that
he/she understands the effects of these Covenant Not-to-Compete and No
Solicitation provisions and agrees to abide by them.

         6. TERMINATION

            (a) Death. The Executive's employment hereunder shall terminate upon
his death.

            (b) Disability. If during the Term the Executive becomes physically
or mentally disabled in accordance with the terms and conditions of any
disability insurance policy covering the Executive, or, if due to such physical
or mental disability the Executive becomes unable for a period of more than six
(6) consecutive months to perform his duties hereunder on substantially a
full-time basis as determined by the Company in its sole reasonable discretion,
the Company may, at its option, terminate the Executive's employment hereunder
upon not less than thirty (30) days' written notice.

            (c) Cause. The Company may terminate the Executive's employment
hereunder for Cause effective immediately upon notice. For purposes of this
Agreement, the Company shall have "Cause" to terminate the Executive's
employment hereunder: (i) if the Executive engages in conduct which has caused

                                       5
<PAGE>   6

or is reasonably likely to cause demonstrable and serious injury to Company;
(ii) if the Executive is convicted of a felony as evidenced by a binding and
final judgment, order, or decree of a court of competent jurisdiction; (iii) for
the Executive's neglect of his duties hereunder or the Executive's refusal to
perform his duties or responsibilities hereunder as determined by the Company's
Board of Directors in good faith; (iv) consistent failure to achieve goals
established by the Board of Directors or their designate; (v) gross
incompetence; (vi) for the Executive's violation of this Agreement, including,
without limitation, Section 5 hereof; (vii) chronic absenteeism; (viii) for use
of illegal drugs; (ix) insobriety by the Executive while performing his or her
duties hereunder; and (x) for any act of dishonesty or falsification of reports,
records, or information submitted by the Executive to the Company.

            (d) Non-Compete Payment and Liquidated Damages. In the event of a
termination of the Executive's employment pursuant to Section 6 or by the
Executive, all payments and Company benefits to the Executive hereunder, except
the payments (if any) provided below, shall immediately cease and terminate. In
the event of a termination by the Company of the Executive's employment with the
Company for any reason other than pursuant to Section 6(c), the Company shall
pay the Executive Liquidated Damages as defined in (e) below for early
termination of his employment and the Covenant Not-to-Compete set forth in
Section 5 hereof shall remain in full force and effect through the full stated
Term of this Agreement; and additionally, from the end of the Term of this
Agreement through the non-compete period stated on Exhibit "A", the Company
shall pay the Executive Not-to-Compete pay in equal biweekly installments
("Non-Compete Payment Installments") in the amount set forth on Exhibit A
("Non-Compete Payment"). Such Non-Compete Payment, however, shall not be
required to be paid by the Company if the Company elects, in its sole
discretion, to release the Executive from the Covenant Not-to-Compete set forth
in Section 5 hereof. Additionally, if the Company commences paying Executive
Non-Compete Payment Installments and subsequently elects in the future, in its
sole discretion, to release Executive from the Covenant Not-to-Compete and gives
notice to Executive, then, at the effective date of such notice, Executive shall
no longer be subject to the Covenant Not-to-Compete, and no further Non-Compete
Payment Installments shall be due or payable to Executive. If the Company
terminates the Executive's employment pursuant to Section 6(c) or the Executive
terminates such employment, the Executive shall not be entitled to the
Non-Compete Payment, and the Covenant Not-to-Compete set forth in Section 5
hereof shall remain in full force and effect. Notwithstanding anything to the
contrary herein contained, the Executive shall receive all compensation and
other benefits to which he was entitled under this Agreement or otherwise as an
executive of the Company through the termination date.

            (e) The Liquidated Damages amount, if due as provided above, shall
be equal to the weekly amount stated on Exhibit A times the number of weeks
remaining between the early termination date and the end of Term as stated on
Exhibit A ("Liquidated Damages"). This amount shall be paid biweekly in equal
installments over such period.

         7. TERMINATION AFTER CHANGE OF CONTROL. In the event Executive's
employment hereunder is terminated for any of the reasons set forth in Section
6a, b or c, or by the Executive (other than for Good Reason, defined herein
below), then this Section 7, dealing with Change of Control, shall have no
effect. If, however, Executive's employment hereunder is terminated (i) by the
Executive for Good Reason; or (ii) by the Company (or any successor thereto or
assignee thereof) other than pursuant to Section 6a, b or c, then, in that
event, Executive shall receive (in equal installments and in accordance with
company policy immediately prior to such termination) an amount to be determined
by multiplying by two (2) Executive's base salary and actual bonus for the
calendar year immediately prior to such termination ("Change of Control
Termination Payment"). A "Change in Control" shall be deemed to have occurred if
the event set forth in any one of the following paragraphs shall have occurred:

            (i)   the following individuals cease for any reason to constitute a
majority of the number of directors then serving: individuals who, immediately
after the annual meeting of shareholders

                                       6
<PAGE>   7

of the Company held in 2000, constituted the Board of Directors and any new
directors (other than directors whose initial assumption of office is in
connection with an actual or threatened election contest, including but not
limited to a consent solicitation, relating to the election of directors of the
Company, as such terms are used in Rule 14a-11 of Regulation 14A under the Act)
whose appointment or election by the Board or nomination for election by the
Company's stockholders was approved by a vote of at least two-thirds (2/3) of
the directors then still in office who either were directors immediately after
the annual meeting of shareholders of the Company held in 2000 or whose
appointment, election or nomination for election was previously so approved; or

            (ii)  the stockholders of the Company approve a merger,
consolidation or share exchange of the Company with any other corporation or
approve the issuance of voting securities of the Company in connection with a
merger, consolidation or share exchange of the Company (or any direct or
indirect subsidiary of the Company) pursuant to applicable stock exchange
requirements, other than (A) a merger, consolidation or share exchange which
would result in the voting securities of the Company outstanding immediately
prior to such merger, consolidation or share exchange continuing to represent
(either by remaining outstanding or by being converted into the right to receive
voting securities of the surviving entity or any parent thereof) at least 50% of
the combined voting power of the voting securities of the Company or such
surviving entity or any parent thereof outstanding immediately after such
merger, consolidation or share exchange, or (B) a merger, consolidation or share
exchange effected to implement a recapitalization of the Company (or similar
transaction) in which no Person (other than John H. Sykes) is or becomes the
beneficial owner, directly or indirectly, of securities of the Company (not
including in the securities beneficially owned by such Person any securities
acquired directly from the Company or its Affiliates after the annual meeting of
shareholders of the Company held in 2000 pursuant to express authorization by
the Board that refers to this exception) representing 45% or more of either the
then outstanding shares of common stock of the Company or the combined voting
power of the Company's then outstanding voting securities; or (iii) The
stockholders of the Company approve a plan of complete liquidation or
dissolution of the Company or an agreement for the sale or disposition by the
Company of all or substantially all of the Company's assets (in one transaction
or a series of related transactions within any period of 24 consecutive months),
other than a sale or disposition by the Company of all or substantially all of
the Company's assets to an entity at least 75% of the combined voting power of
the voting securities of which are owned by Persons in substantially the same
proportions as their ownership of the Company immediately prior to such sale.

         Notwithstanding the foregoing, no "Change in Control" shall be deemed
to have occurred if there is consummated any transaction or series of integrated
transactions immediately following which the record holders of the common stock
of the Company immediately prior to such transaction or series of transactions
continue to have substantially the same proportionate ownership in an entity
that owns all or substantially all of the assets of the Company immediately
following such transaction or series of transactions.

         The Executive may terminate his employment pursuant to and only after
the condition of this Section 7 has occurred for Good Reason; and the Company
expressly acknowledges and agrees that, upon such termination, the Executive
shall be entitled to the Change of Control Termination Payment, as hereinafter
defined, to which the Executive, but for such termination, would otherwise be
entitled. For purposes of this Agreement, "Good Reason" shall mean: (i) any
reduction of the Base Salary or any other compensation or benefits (other than
the Performance Bonus); or (ii) any other material adverse change to the terms
and conditions of the Executive's employment, including but not limited to any
diminution of the Customary Duties (as herebelow defined).

         Subsequent to a Change of Control, the Executive shall continue to hold
such office and such level of authority and responsibility within the Company
either (a) as was held immediately prior to such

                                       7
<PAGE>   8

Change of Control or (b) of such scope, importance and influence as is
customarily associated with the office held by him at the time of such Change of
Control (hereinafter collectively referred to as the "Customary Duties").

         8. Tax Provisions.

            (a) No Excess Parachute Payment. It is the intention of the Company
and the Executive that no portion of any benefit or payment under Section 7 or
any other provision of this Agreement, or payments to or for the benefit of the
Executive under any other agreement or plan (collectively, the "Severance
Benefits") be deemed to be an excess parachute payment as defined in Section
280G of the Internal Revenue Code of 1986, as amended (the "Code") or any
successor provision thereto. Notwithstanding any other provision of this
Agreement, if any portion of the Severance Benefits would constitute a parachute
payment within the meaning of Section 280G of the Code, such Severance Benefits
shall be reduced to an amount equal to One Dollar ($1.00) less than the maximum
amount which the Executive may receive without becoming subject to the tax
imposed by Section 4999 of the Code (or any successor provision) or which the
Company may pay without loss of deduction under Section 280G(a) of the Code (or
any successor provision).

            (b) Opinion. For purposes of this Section, within sixty (60) days
after delivery of a written notice of termination by the Executive or by the
Company pursuant to this Agreement or written notice by the Company to the
Executive of its belief that there is a payment or benefit due the Executive
which will result in an excess parachute payment as defined in Section 280G of
the Code or any successor provision thereto, the Executive and the Company shall
obtain, at the Company's expense, the opinion (which need not be unqualified) of
nationally recognized tax counsel ("Tax Counsel") selected by the Company's
independent auditors and acceptable to the Executive in the Executive's sole
discretion, which sets forth (A) the "base amount" within the meaning of Section
280G of the Code; (B) the aggregate present value of the payments in the nature
of compensation to the Executive as prescribed in Section 280G(b)(2)(A)(ii); and
(C) the amount and present value of any "excess parachute payment" within the
meaning of Section 280G(b)(1). If such an opinion of Tax Counsel is sought, no
portion of the Severance Benefits shall be paid to the Executive by the Company
until ten (10) days after the opinion is obtained.

         In the event that such opinion determines that there would be an excess
parachute payment, the Severance Benefits shall be reduced or eliminated as
specified by the Executive in a written notice delivered to the Company within
thirty (30) days of his receipt of such opinion or, if the Executive fails to so
notify the Company then as the Company shall reasonably determine, so that under
the bases of calculation set forth in such opinion there will be no excess
parachute payment. For purposes of such opinion, the value of any noncash
benefits or any deferred payment or benefit shall be determined by the Company's
independent auditors in accordance with the principles of Sections 280G, which
determination shall be evidenced in a certificate of such auditors addressed to
the Company and the Executive. Such opinion shall be dated as of the date of
termination of the Executive's employment and addressed to the Company and the
Executive and shall be binding upon the Company and the Executive.

         The provisions of this Section 8(b), including the calculations,
notices and opinions provided for herein shall be based upon the conclusive
presumption that the compensation earned by the Executive pursuant to the
Company's compensation programs prior to a Change of Control is reasonable,
provided, however, that in the event such Tax Counsel so requests in connection
with the opinion required by this Section 8(b), the Company shall obtain at its
expense, and Tax Counsel may rely on in providing the opinion, the advice of a
firm of recognized executive compensation consultants as to the reasonableness
of any item of compensation to be received by the Executive.

            (c) Ruling. The Executive shall have the right to request that the
Company obtain a ruling from the Internal Revenue Service ("IRS") as to whether
any or all payments or benefits determined by such Tax Counsel are, in the view
of the IRS, "parachute payments" under Section 280G. If a ruling is sought
pursuant to the Executive's request, no Severance Benefits payable under this
Agreement in

                                       8
<PAGE>   9

excess of the Section 280G limitation shall be made to the Executive until after
fifteen (15) days from the date of such ruling; however, Severance Benefits
shall continue to be paid during the time up to the amount of that limitation.
For purposes of this Section 8, the Executive and the Company shall agree to be
bound by the IRS's ruling as to whether payments constitute "parachute payments"
under Section 280G. If the IRS declines, for any reason, to provide the ruling
requested, the Tax Counsel's opinion shall control and the period during which
the Severance Benefits may be deferred shall be extended to a date fifteen (15)
days from the date of the IRS's notice indicating that no ruling would be
forthcoming.

         9. NOTICE. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when hand-delivered, sent by telecopier, facsimile
transmission, or other electronic means of transmitting written documents (as
long as receipt is acknowledged) or mailed by United States certified or
registered mail, return receipt requested, postage prepaid, addressed as
follows:

         If to the Executive, to the address set forth on the signature page.

         If to the Company:     Sykes Enterprises, Incorporated
                                100 North Tampa Street, Suite 3900
                                Tampa, Florida 33602
                                Attention: President

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

         10. ENFORCEMENT, GOVERNING LAW, AND ATTORNEY'S FEES. It is stipulated
that a breach by Executive of the restrictive covenants set forth in Sections 4
and 5 of this Agreement will cause irreparable damage to Company or its Clients,
and that in the event of any breach of those provisions, Company is entitled to
injunctive relief restraining Executive from violating or continuing a violation
of the restrictive covenants as well as other remedies it may have.
Additionally, such covenants shall be enforceable against the Executive's
successors or assigns or by successor assigns.

         The validity, interpretation, construction, and performance of this
Agreement shall be governed by the internal laws of the State of Florida. Any
litigation to enforce this Agreement shall be brought in the state or federal
courts of Hillsborough County, Florida, which is the principal place of business
for Company and which is considered to be the place where this Agreement is
made. Both parties hereby consent to such courts' exercise of personal
jurisdiction over them.

         Except where required, to enforce the restrictive covenants regarding
Not-to-Compete, No Solicitation, and Confidential Information, as provided in
Sections 4 and 5 of this Agreement, Company and the Executive will each pay
their own attorney's fees and costs in the event Company or the Executive must
enforce any of the other rights granted to them, regardless of the outcome of
any action seeking to enforce rights under this Agreement.

         11. MISCELLANEOUS. No provision of this Agreement may be modified or
waived unless such waiver or modification is agreed to in writing signed by the
parties hereto; provided, however, that the terms of the performance bonus and
fringe benefits set forth or Exhibit A may be amended by the Company in its
discretion without the Executive's consent to the extent provided therein. No
waiver by any party hereto of any breach by any other party hereto shall be
deemed a waiver of any similar or dissimilar term or condition at the same or at
any prior or subsequent time. This Agreement is the entire agreement between the
parties hereto with respect to the Executive's employment by the Company and
there are no agreements or representations, oral or otherwise, expressed or
implied, with respect to or related to the employment of the Executive which are
not set forth in this Agreement. Any prior agreement relating to the Executive's
employment with the Company is hereby superseded and void, and is no longer in
effect. This Agreement

                                       9
<PAGE>   10

shall be binding upon and inure to the benefit of the Company, its respective
successors and assigns, and the Executive and his heirs, executors,
administrators and legal representatives. Except as expressly set forth herein,
no party shall assign any of his or its rights under this Agreement without the
prior written consent of the other party and any attempted assignment without
such prior written consent shall be null and void and without legal effect. The
parties agree that if any provision of this Agreement shall under any
circumstances be deemed invalid or inoperative, the Agreement shall be construed
with the invalid or inoperative provision deleted and the rights and obligations
of the parties shall be construed and enforced accordingly. This Agreement may
be executed in one or more counterparts, each of which shall be deemed to be an
original but all of which together will constitute but one and the same
instrument. This Agreement has been negotiated and no party shall be considered
as being responsible for such drafting for the purpose of applying any rule
construing ambiguities against the drafter or otherwise.

                  IN WITNESS WHEREOF, the parties have executed this Agreement
as of the day and year first above written.

SYKES ENTERPRISES, INCORPORATED                    EXECUTIVE

                                                   By:
                                                       -------------------------
                                                       James A. Lamar

                                                   Address:

                                                   -----------------------------

                                                   -----------------------------

                                       10

<PAGE>   11

                                                                  JAMES E. LAMAR
                                                                 Group Executive
                                                        Executive Vice President
                                                               Business Services

                        EXHIBIT A TO EMPLOYMENT AGREEMENT

         This Exhibit A is attached to and made a part of that certain
Employment Agreement dated effective July 31, 2000, entered into by and between
Sykes Enterprises, Incorporated (the "Company") and James E. Lamar (the
"Executive"), which Employment Agreement supercedes and replaces that certain
Employment Agreement dated March 6, 2000 entered into by and between the Company
and the Executive.

TERM:                                   Period of time ending July 30, 2003

BASE SALARY:                            $4,461.54 per week

PERFORMANCE BONUS:                      0% to 50% of annual base salary

FRINGE BENEFITS:                        Standard fringe benefits for executives

STOCK OPTIONS:                          40,000 options under the Sykes
                                        Enterprises, Incorporated 2000 Stock
                                        Option Plan. One-third of the options
                                        will vest on each of the first, second,
                                        and third anniversaries of the effective
                                        date of this Agreement.

COVENANT NOT TO COMPETE:                Twelve (12) months

NON-COMPETE PAYMENT:                    $ 2,230.77 per week for 52 weeks

LIQUIDATED DAMAGES:                     $2,230.77 per week

DIRECTORS & OFFICERS LIABILITY:         You will be covered by the Company's
                                        Directors and Officer Liability Policy
                                        the same as other officers of the
                                        Company.

THE COMPANY RESERVES THE RIGHT, AT ITS SOLE DISCRETION, AT SUCH TIME OR TIMES AS
IT ELECTS, TO CHANGE OR ELIMINATE BONUSES OR OTHER BENEFITS.

IN WITNESS WHEREOF, the parties have executed this Exhibit A to the Employment
Agreement as of the 31st day of July, 2000.

SYKES ENTERPRISES, INCORPORATED                          EXECUTIVE
By:________________________________

                                       11

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