Document:

Exhibit

Exhibit 10.2

March 15, 2018

Edward M. Christie
#### ##### ## #### #####
#### ########## ####### #####

Dear Ted,

On behalf of Spirit Airlines, Inc. (“Spirit” or the “Company”), I would like to take this opportunity to confirm the terms of your continued employment with Spirit.  

		
	1.
	Effective January 1, 2018 you will have the title of President, reporting directly to the Chief Executive Officer of the Company (“CEO”).  You will continue to serve as the Company’s Chief Financial Officer (“CFO”) until the Company hires or appoints a new CFO, who will report to you (at which point you will resign your position as CFO).  As President, you will have overall reporting responsibility for the finance, operations, revenue, IT and HR functions of the business, and the respective senior officers leading those functions will report to you.  Effective January 1, 2019, subject to your continued employment, you will assume the position of CEO, and you will continue to serve as the President, provided that the Board of Directors (“Board”), in its sole discretion, may appoint another individual to serve as the President, reporting to you. Also effective as of January 1, 2018, you will be elected as a Class III director of the Board.  In your executive positions, you agree that you will perform your duties and responsibilities, subject to travel, out of and at the Company’s headquarters offices without having to commute from outside of the local commuting area.  Notwithstanding anything to the contrary, upon any termination of your employment, you shall automatically resign from all positions you hold with the Company or any affiliate and from the Board (and any affiliate boards), unless otherwise requested by the Board in writing.

		
	2.
	Your annualized base salary will be $550,000 for 2018 and will be increased to $700,000 for 2019 (in each case gross – subject to withholdings for taxes and appropriate deductions).  Your base salary will be subject to annual review and may be increased as determined by the compensation committee of the Board (“Compensation Committee”) in its sole discretion.

		
	3.
	You will be eligible to participate in the Company’s Short-Term Incentive Plan (STI) for Officers.  Your STI target will be 100% of base salary for 2018 and 125% of base salary for 2019.  Your actual STI payment will range from 0% to 200% base salary based on the performance of annual STI metrics, as determined by the Compensation Committee.  Your STI award will otherwise be on the same terms and conditions as those in effect from time to time for other senior officers of the Company.

		
	4.
	On or shortly after January 16, 2018, you will be granted a one-time off-cycle promotion equity-based incentive award (the “Off-Cycle LTI Award”) having a grant date value of $2,500,000. The Off-Cycle LTI Award will be subject to the terms and conditions of the Company’s 2015 Incentive Award Plan, as amended from time to time (“Incentive Award Plan”) and shall also be subject to the terms and conditions of the corresponding award agreement. The Off-Cycle LTI Award will be in the form of Restricted Stock Units, vesting over a four-year period as follows: 50% on the second anniversary of the grant date, 25% on the third anniversary of the grant date and the remaining 25% on the fourth anniversary of the grant date.  Should your employment with the Company terminate for any reason (other than death or permanent disability) prior to the fourth anniversary of the grant date, the unvested portion of the Off-Cycle LTI Award would automatically terminate and be forfeited at that time.

		
	5.
	During your employment with the Company, you will be eligible to receive annual long-term incentive equity awards (“Annual LTI Awards”) under the Incentive Award Plan.  Your eligibility to receive an Annual LTI Award in any year will be on the basis, terms and conditions determined by the Compensation 

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1004254015v1

Exhibit 10.2

Committee in its discretion.  Your 2018 Annual LTI Awards will have a target grant date value of $1,250,000 and the 2019 Annual LTI Award will have a target grant date value of $1,750,000.  Your Annual LTI Awards will otherwise be on the same terms and conditions, and will be granted at the same time as, the Annual LTI Awards are granted to other senior executive officers. Should your employment with the Company terminate for any reason (other than death or permanent disability) prior to the vesting date of any Annual LTI Award granted to you, the unvested portion of such Annual LTI Award will automatically terminate and be forfeited at that time. The LTI Awards will be subject to the terms of the Incentive Award Plan and the underlying award agreements.  

		
	6.
	You will be eligible to participate in Company sponsored employee benefits, including medical, life, dental, vision insurance and the voluntary benefit plans and 401(k).  You will be eligible for the same travel and vacation benefits provided to other senior executives of the Company.  Of course, the Company may change its benefits package and plans at any time.

		
	7.
	In the event you cease to be employed by the Company for any reason other than death or a termination by the Company for Cause (as defined in the Executive Severance Plan), the Company shall provide you (and your spouse and dependent children) a lifetime travel pass for the Company’s flights, enabling you (and your spouse and dependent children) to travel (free of charge) in any class of service that is available at the time of reservation; provided that such travel pass (the “Travel Pass”) shall be subject to the following conditions:  (i) in no event shall the Travel Pass become or be effective unless you execute and deliver to the Company an effective and irrevocable release of claims in the Company’s standard form within 53 days after the date of such cessation of employment, (ii) the Travel Pass shall automatically terminate on your death; and (iii) the Travel Pass shall automatically terminate if you, directly or indirectly, (A) invest in or own, or act or serve as an employee, officer, director or consultant, of United Airlines, Delta Airlines, American Airlines, Southwest Airlines, Frontier Airlines or JetBlue Airlines or (B) invest in or own, or act or serve as an employee, officer, director or consultant, of any other business organization, entity or enterprise that competes, or is about to compete, in any material respect with the Company or any of its subsidiaries in the passenger air transportation business in the United States or within any other country where, as of the time of your termination of employment, the Company or any of its subsidiaries is engaged in the passenger air transportation business; provided, however, that, for purposes of this clause (B), the ownership of not more than 1% of the outstanding stock of any corporation traded on a national stock exchange shall not of itself be viewed as owning or having an investment in such corporation. 

		
	8.
	You agree that the Company may withhold from any compensation, reimbursements and benefits payable to you all taxes as required by law and well as other standard or customary withholdings and deductions.  You also agree that target incentives do not constitute a promise of payment.

		
	9.
	As an officer of the Company, you will be eligible for participation in the Spirit Airlines, Inc. 2017 Executive Severance Plan, as amended from time to time (the “Executive Severance Plan”), at the “Senior Vice President and Above” level of severance benefits; provided, however, that (a) Section 4.1.3(a) of the Executive Severance Plan, as it applies to you, shall be deemed amended to provide a cash severance amount equal to 150% of Base Salary rather than 100% of Base Salary and (b) the Executive Severance Plan, as it applies to you, may not be amended in a manner adverse to you except with your consent or as required by law.  In addition, as an officer and director of the Company, you will continue to be covered by the Company's director and officer liability insurance policy, which may be changed or discontinued by the Company at any time.  

		
	10.
	Please note and understand that, consistent with Company practice, your employment with the Company constitutes “at will” employment and will not be for a specified period. As a result, your employment with the Company may be terminated by you or the Company at any time, with or without cause and with or without advance notice.

		
	11.
	As an employee of the Company, you will be expected and required to abide by the Company’s policies and procedures, including (but not limited to) the Company’s Code of Business Conduct and Ethics and Insider 

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1004254015v1

Exhibit 10.2

Trading Compliance Program. You also agree to comply with the covenants set forth in Exhibit A hereto, which is an integral part of this letter agreement.

		
	12.
	You agree to execute and be bound by the restrictive covenant agreement attached hereto as Exhibit A, which will apply while you are employed and after your employment with the Company ends. 

		
	13.
	You recognize that you will be subject to Spirit’s stock ownership guidelines and “clawback” policies as in effect from time to time.

As a confirmation of your agreement and acceptance of this offer, please sign and date below, and return this original offer letter to 2800 Executive Way, Miramar, Florida, 33025, attention: General Counsel.

Sincerely,        
            

/s/ H. McIntyre Gardner
H. McIntyre Gardner
Chairman of the Board

Agreed & Accepted,

/s/ Edward M. Christie III
Edward M. Christie III    Date:
  

Attachment:  Exhibit A

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1004254015v1

Exhibit 10.2

 
Exhibit A

As a condition of the continued employment of Edward M. Christie (the “Executive”) with Spirit Airlines, Inc. (the “Company”) and in consideration of Executive’s receipt of the compensation now and hereafter paid by the Company, Executive agrees to the terms and conditions of this Confidentiality, Invention Assignment and Non-Competition Agreement (the “Restrictive Covenant Agreement”):

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1004254015v1

Exhibit 10.2

1.Confidential Information.  Executive acknowledges that the information, observations and data (including trade secrets) obtained by him while employed by the Company (including those obtained by him while employed by the Company prior to the date of this Restrictive Covenant Agreement) concerning the business or affairs of the Company and its affiliates (“Confidential Information”) are the property of the Company and its affiliates.  Therefore, Executive agrees that he shall not disclose to any unauthorized person or use for his own purposes any Confidential Information without the prior written consent of the Board; provided that, Executive may disclose Confidential Information, (i) to the extent that such Confidential Information has become generally known to and available for use by the public other than as a result of Executive’s acts or omissions, (ii) if advised to do so by counsel in order maintain compliance with and prevent violation of applicable law or as required as part of any judicial or administrative proceeding, but only to the extent counsel determines such disclosure is required; provided that, before any disclosure pursuant to the provisions of this clause (ii), Executive shall notify the Company of any pending disclosure and cooperate with the Company in obtaining appropriate protective measures, and (iii) to Executive’s attorneys and other professional advisors, so long as such attorneys and advisors have agreed to keep confidential the Confidential Information.  Executive shall deliver to the Company at the termination of Executive’s employment with the Company, or at any other time the Company may request, all memoranda, notes, plans, records, reports, computer tapes, printouts and software and other documents and data (and copies thereof) embodying or relating to the Confidential Information, Work Product (as defined below) or the business of the Company or its affiliates which he may then possess or have under his control.  It is acknowledged that Executive may retain his rolodex and other address books to the extent they only contain contact information, provided that he offers the Company an opportunity to make and retain copies.

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1004254015v1

Exhibit 10.2

2.Inventions and Patents.  Executive acknowledges that all inventions, innovations, improvements, developments, methods, designs, analyses, drawings, reports and all similar or related information (whether or not patentable) which relate to the Company’s or any of its affiliates’ actual or anticipated business, research and development or existing or future products or services and which are conceived, developed or made by Executive while employed by the Company or any of its affiliates, including any conceived, developed, or made by Executive while employed by the Company or any of its affiliates prior to the date of this Restrictive Covenant Agreement (“Work Product”) belong to the Company or such affiliate.  Executive shall promptly disclose such Work Product to the Board and, at the Company’s expense, perform all actions reasonably requested by the Board (whether during or after the date on which Executive’s employment with the Company ends) to establish and confirm such ownership (including, without limitation, assignments, consents, powers of attorney and other instruments).
3.Non-Compete, Non-Solicitation.  Executive acknowledges that in the course of his employment with the Company he will become familiar with the trade secrets of the Company and its affiliates and with other Confidential Information concerning the Company and its affiliates and that his services have been and shall be of special, unique and extraordinary value to the Company and its affiliates.  Therefore, in consideration of the severance and other amounts paid and to be paid to Executive hereunder and in further consideration for equity awards granted or to be granted to the Executive and other good and valuable consideration the receipt and adequacy are hereby acknowledged as sufficient, Executive agrees as follows:
(a)    During the Noncompete Period (as defined below), Executive shall not, within the United States or within any country in the Caribbean and Latin America where, as of  the time of Executive’s termination of employment, the Company operates the Business, directly or indirectly own, manage, control, participate in, consult with, render services for, or in any manner engage in any business competing with the Business of the Company or its subsidiaries or any business in which the Company or any of its subsidiaries has entertained discussions or has requested or received information relating to the acquisition of such business by the Company or any of its subsidiaries prior to the date on which Executive’s employment by the Company ends.
(b)    For purposes of this Restrictive Covenant Agreement, (i) “Noncompete Period” means the period that Executive is employed by the Company and continuing for a period of twelve (12) months thereafter; provided, however, that the Noncompete Period shall be extended for so long as Executive is entitled to receive severance payments pursuant to the Company’s Executive Severance Plan and (ii) the “Business” of the Company and its subsidiaries means the provision of passenger air transportation services (whether scheduled or charter).
(c)    During the Noncompete Period, Executive shall not directly or indirectly through another entity (i) induce or attempt to induce any employee of the Company or its subsidiaries to leave the employ of the Company or such subsidiary, or in any way interfere with the relationship between the Company and any subsidiary and any employee thereof, (ii) at any time hire any person who was an employee of the Company or any subsidiary within 180 days prior to the time of such hire, (iii) induce or attempt to induce any customer, supplier, licensee or other business relation of the Company or any subsidiary to cease doing business with the Company or such subsidiary or in any way interfere with the relationship between any such customer, supplier, licensee or business relation and the Company or any subsidiary or (iv) directly or indirectly acquire or attempt to acquire an interest in any business relating to the Business of the Company or any of its subsidiaries and with which the Company or any of its subsidiaries has entertained discussions or has requested or received information relating to the acquisition of such business by the Company or any of its subsidiaries in the two-year period immediately preceding the date on which Executive’s employment by the Company ends.

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1004254015v1

Exhibit 10.2

(d)    If, at the time of enforcement of this Section 3, a court shall hold that the duration, scope or area restrictions stated herein are unreasonable under circumstances then existing, the parties agree that the maximum duration, scope or area reasonable under such circumstances shall be substituted for the stated duration, scope or area and that the court shall be allowed to revise the restrictions contained herein to cover the maximum period, scope and area permitted by law.
(e)    In the event of the breach or a threatened breach by Executive of any of the provisions of this Section 3, the Company and its affiliates, in addition and supplementary to other rights and remedies existing in their favor, shall be entitled to specific performance and/or injunctive or other equitable relief from a court of competent jurisdiction in order to enforce or prevent any violations of the provisions hereof (without posting a bond or other security).  In addition, Executive agrees that, in the event of an alleged breach or violation by Executive of this Section3, the Noncompete Period shall be tolled until such breach or violation has been duly cured.
(f)    The provisions of this Section 3 are in consideration of: (i) employment with the Company and (ii) the additional good and valuable consideration as set forth in this Restrictive Covenant Agreement.  In addition, Executive agrees and acknowledges that the restrictions contained in this Restrictive Covenant Agreement do not preclude Executive from earning a livelihood, nor do they unreasonably impose limitations on Executive’s ability to earn a living.  In addition, Executive agrees and acknowledges that the potential harm to the Company or any of its subsidiaries of the non-enforcement of this Restrictive Covenant Agreement outweighs any potential harm to Executive of its enforcement by injunction or otherwise.  In addition, Executive acknowledges that he has carefully read this Restrictive Covenant Agreement and has given careful consideration to the restraints imposed upon Executive by this Restrictive Covenant Agreement and is in full accord as to their necessity for the reasonable and proper protection of confidential and proprietary information of the Company and its subsidiaries now existing or to be developed in the future.  Executive expressly acknowledges and agrees that each and every restraint imposed by this Restrictive Covenant Agreement is reasonable with respect to subject matter, time period and geographical area.
4.Protected Rights.  Moreover, nothing contained in this Restrictive Covenant Agreement or any other Agreement with the Company (including but not limited to the non-solicitation and non-competition clauses, and the confidentiality obligations) limits Executive’s ability to file a charge or complaint with the Equal Employment Opportunity Commission, the National Labor Relations Board, the Occupational Safety and Health Administration, the Securities and Exchange Commission or any other federal, state or local governmental agency or commission (“Government Agencies”).  Employee further understands that this Restrictive Covenant Agreement does not limit Employee's ability to communicate with any Government Agencies or otherwise participate in any investigation or proceeding that may be conducted by any Government Agency, including providing documents or other information, without notice to the Company. Although by signing this Restrictive Covenant Agreement Executive is waiving his right to recover any individual relief (including any money damages, reinstatement or other legal or equitable relief) in any charge, complaint, or lawsuit or other proceeding brought by Executive or on Executive’s behalf by any third party, nothing in this Restrictive Covenant Agreement or any other Agreement with the Company limits Executive’s right to receive an award for information provided to any Government Agencies. Executive is also provided notice that under the 2016 Defend Trade Secrets Act (DTSA): (1) no individual will be held criminally or civilly liable under Federal or State trade secret law for the disclosure of a trade secret (as defined in the Economic Espionage Act) that: (A) is made in confidence to a Federal, State, or local government official, either directly or indirectly, or to an attorney; and made solely for the purpose of reporting or investigating a suspected violation of law; or, (B) is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal so that it is not made public; and, (2) an individual who pursues a lawsuit for retaliation by an employer for reporting a suspected violation of the law may disclose the trade secret to the attorney of the individual 

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Exhibit 10.2

and use the trade secret information in the court proceeding, if the individual files any document containing the trade secret under seal, and does not disclose the trade secret, except as permitted by court order.
5.Choice of Law. All issues and questions concerning the construction, validity, enforcement and interpretation of this Restrictive Covenant Agreement and the exhibits and schedules hereto shall be governed by, and construed in accordance with, the laws of the State of Florida.

                                
            /s/ Edward M. Christie III
Edward M. Christie III
Date:

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1004254015v1Exhibit

Exhibit 10.3

THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [###]

AMENDMENT NO. 26 TO
NAVITAIRE HOSTED SERVICES AGREEMENT
This Amendment No. 26 to the Navitaire Hosted Services Agreement (this “Amendment”), effective as of February 1, 2018 (the “Effective Date”), is entered into by and between Navitaire LLC, a Delaware limited liability company (“Navitaire”), and Spirit Airlines, Inc., a Delaware corporation (“Customer”).  Initially capitalized terms used but not otherwise defined herein shall have the meanings assigned to such terms in the Agreement (as defined below).
		
	A.
	Navitaire and Customer are parties to that certain Navitaire Hosted Services Agreement dated as of February 28, 2007, as amended (the “Agreement”), pursuant to which Navitaire performs Hosted Services for Customer.

		
	B.
	Section 19.1 of the Agreement permits the parties to amend the terms and conditions of the Agreement provided such amendment is made in writing signed by the parties.

		
	C.
	Navitaire and Customer desire to amend the terms of the Agreement as provided below.

Accordingly, and in consideration of the foregoing, and for other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, the parties hereby agree as follows:
		
	1
	Amendment to Update References to NAVITAIRE.  All references within the Agreement to “NAVITAIRE” are hereby replaced with “Navitaire”.

		
	2
	Amendment to Recitals, as follows:

The Recitals are hereby deleted in their entirety and replaced with the following:
Recitals
		
	A.
	Navitaire, wholly owned by Amadeus IT Group, S.A., is an airline technology services company, which provides various services such as hosted reservation and revenue management services to airline companies worldwide.  

		
	B.
	The parties desire that Navitaire provide to Customer Hosted Services (as defined in Section 1), and Customer desires to purchase such Hosted Services on the terms contained in this Agreement.

NOW, THEREFORE, the parties agree as follows:
		
	3
	Amendment to Main Terms and Conditions, as follows:

		
	a)
	Term (Replaced).  Section 5.1, Term, is hereby deleted in its entirety and replaced with the following:

		
	5.1
	Term.  Unless otherwise terminated earlier under this Section 5, this Agreement shall commence on [###] and continue through January 31, 2028 (the “Initial Term”).  This Agreement will renew automatically for [###] additional [###] renewal terms unless one party provides written notice of termination to the other party at least [###] prior to the end of the Initial Term or any renewal term.  Navitaire may increase the Service Fees payable by Customer with respect to any renewal term, provided that Navitaire gives Customer written notice of such reasonable increase in Service Fees at least [###] prior to the end of the then current term, but otherwise the terms 

1

Exhibit 10.3

hereof and the Monthly Minimum Segment Guarantees applicable for the last year of the Initial Term shall likewise apply to each renewal term.
		
	b)
	Price and Payment (Updated). The first sentence in Section 6.1 (Price and Payment) is hereby modified to replace the reference to ‘Exhibit A, Section 8, Exhibit B, Section 9, Exhibit F, Section 10, Exhibit G, Section 9, Exhibit H, Section 9 and Exhibit I, Section 7’ with “Exhibit K”.

		
	c)
	Payment Terms (Updated).  The third sentence in Section 6.3 (Payment Terms) is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and I' with “Exhibit K”,

		
	d)
	Service Fees (Replaced).  Section 6.4.1, Service Fees, is hereby deleted in its entirety and replaced with the following:

		
	6.4.1
	Service Fees.  The Service Fees identified in Exhibit K shall be adjusted annually on [###] of each year to account for inflation.  [###].

		
	e)
	Fee Adjustment (Updated).  Section 6.4, Fee Adjustment, is hereby modified as follows:

		
	1)
	the first sentence in Section 6.4.2 is hereby modified to replace the reference to  ‘Exhibits A, B, F, G, H and J' with “Exhibit K”; and

		
	2)
	the second sentence in Section 6.4.2 is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and J‘ with “Exhibit K”.

		
	f)
	Support Fees (Updated).  The first sentence in Section 6.4.3 (Support Fees) is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and J’ with “Exhibit K.

		
	g)
	Indemnification (Replaced).    Section 8.2. is hereby deleted in its entirety and replaced with the following:

		
	8.2
	Except for claims covered by Section 8.1 or claims resulting from Navitaire’s negligence or willful misconduct, Customer agrees to defend, indemnify and hold Navitaire harmless from third party claims arising out of Customer’s use of the Hosted Services and reimburse Navitaire for all expenses (including counsel fees and court costs) incurred by Navitaire in connection with such claim.

		
	h)
	Confidential lnformation (Updated).    The title of Section 9, Confidential Information, is hereby modified to read “Confidential Information and Privacy”   

		
	i)
	Privacy of Information (Replaced). Section 9.6, Privacy of Information, is hereby deleted in its entirety and replaced with the following:

		
	9.6
	Privacy of Customer Personal Data.   Navitaire shall protect Customer Personal Data during performance of the Services in accordance with laws to which Navitaire is subject as a service provider or data processor.  Navitaire and Customer shall comply with their respective obligations in the Data Protection Procedures Schedule attached hereto as Exhibit J and Navitaire shall cause each of its subcontractors that have access to Customer Personal Data to comply with the same where applicable.  

		
	j)
	Disclaimers and Limitations (Updated). Section 10.1 is hereby deleted in its entirety and replaced with the following:. 

		
	10.1
	EXCEPT FOR AMOUNTS DUE BY CUSTOMER IN THE ORDINARY COURSE, THE AGGREGATE LIABILITY OF EITHER PARTY TO THE OTHER UNDER OR IN CONNECTION WITH THIS AGREEMENT AND THE PROVISION OF HOSTED SERVICES TO CUSTOMER, REGARDLESS OF THE FORM OF ACTION GIVING RISE TO SUCH LIABILITY (WHETHER IN CONTRACT, TORT, OR OTHERWISE), SHALL NOT EXCEED [###], PROVIDED, HOWEVER, THAT THE FOREGOING LIMIT WILL NOT APPLY TO LIABILITIES ARISING UNDER SECTION 8, [###], OR WILLFUL MISCONDUCT;

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Exhibit 10.3

		
	k)
	Force Majeure (Updated).  The second sentence in Section 15 (Force Majeure) is hereby modified to delete the reference to ‘”Global Watch Program” (Accenture LLP program which functions as an advisor for the safety of its people)’ and remove it from the Agreement.

		
	l)
	Exhibits (Replaced).   Section 19.6, Exhibits, is hereby deleted in its entirety and replaced with the following:

19.6    Exhibits.  The Exhibits attached and listed below are part of this Agreement:
•Exhibit A: Hosted Reservation Services
		
	•
	Exhibit B: Intentionally Left Blank - Hosted Revenue Management Services – SkyPrice

•Exhibit C: Navitaire Contacts
•Exhibit D: Customer Contacts
•Exhibit E: Powered by Navitaire® Mark 
•Exhibit F: Intentionally Left Blank - Hosted Web Services
•Exhibit G: Hosted Revenue Accounting Services
•Exhibit H:  Work Order Terms and Form
•Exhibit I:  Hosting Services for NPS Custom Solutions
•Exhibit J: Procedures for the Protection of Customer Personal Data
•Exhibit K: Price and Payment
		
	m)
	Third Party Procurement (Replaced).   Section 19.7, Third Party Procurement, is hereby deleted in its entirety and replaced with the following:

		
	19.7
	Third Party Procurement.  Navitaire has a number of relationships with third party vendors for products and services made available to users of the Navitaire suite.  Navitaire utilizes these third party vendors in order to provide a comprehensive offering for the benefit of the customer base.  In some cases, Navitaire may receive compensation from these third party vendors.

		
	4
	Amendment to Exhibit A - Hosted Reservation Services, as follows:

		
	a)
	Scope of Services (Replaced).  Section 2, Scope of Services, is hereby deleted in its entirety and replaced with the following:

2        Scope of Services
Navitaire will provide certain services and support functions during the Term of this Agreement related to the Hosted Reservation Services and related applicable products.  Of the available Hosted Reservation Services, Customer has selected the products and/or services outlined in Exhibit K.
		
	b)
	Support Rate (Updated).  The first sentence of Section 5.3 (Support Rate) of Exhibit A is hereby modified to replace the reference to ‘Exhibit A, Section 8.3’ with “Exhibit K”.

		
	c)
	Emergency (Updated).  The second sentence of Section 5.4.1 (Emergency) of Exhibit A is hereby modified to replace the reference to ‘Exhibit A, Section 8.3’ with “Exhibit K”.

		
	d)
	Request Reporting (Updated).  The first sentence of the last paragraph of Section 5.4.3 (Request Reporting) of Exhibit A is hereby modified to replace the reference to ‘Exhibit A, Section 8.3’ with “Exhibit K”.

		
	e)
	Functionality (Updated).  The introductory paragraph found at Section 6, New Skies by Navitaire Functionality Included in Hosted Reservation Services, is hereby deleted in its entirety and replaced with the following:

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Exhibit 10.3

The following tables itemize the base and optional functionality and features available as of the Effective Date of this Agreement.  The actual optional functionality to be provided under this Agreement is as identified in Exhibit K.  This functionality list may be modified or expanded in the future based upon new releases, provided that no material functionality will be eliminated unless mutually agreed with Customer and Navitaire.  
		
	f)
	Functionality (Replaced).  The ‘Secure Flight’ functionality rows are hereby deleted in their entirety from the table found at Section 6, New Skies by Navitaire Functionality Included in Hosted Reservation Services, and replaced with the following:

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Exhibit 10.3

	
	
	Message Facilitation for Secure Flight

	General Features – Message Facilitation for Secure Flight 

	Secure Flight is an interactive data collection system used by carriers to transmit traveler data to government entities for United States domestic flights, flights to/from the United States and flights that qualify as United States overflights as identified by Customer.  The Message Facilitation for Secure Flight facilitates the collection of the data required by Customer with respect to its regulatory requirements.  While each government entity has specific data and transport requirements, in general the system provides a mechanism for Customer to:
Boarding Pass
•    Collect traveler passport data at the time of booking or at the time of check-in for travel to or from outside the US.
•    Format the data for transmission, including passenger redress number and known traveler number if provided by passenger and traveler passport data for international flights.
•    Transmit the data during the transmission timeframe (e.g., 72 hours prior to departure) to the connectivity provider (e.g. SITA/ARINC) for the delivery of the traveler data to the United States Department of Homeland Security (US-DHS) by the connectivity provider, as directed by Customer.
•    Receive US-DHS passenger status response messages and store the passenger status response from the US-DHS with passenger’s PNR.
•    Display the passenger status response and based upon the US-DHS passenger status response:
-    Print boarding pass for passengers identified as cleared by US-DHS.
-    Configure selectee data for boarding pass and bag tag for passengers identified as selectees by US-DHS.
-    Do not print boarding pass for passengers identified as inhibited by US-DHS.
Gate Pass Holder
•    Collect gate pass holder data via SkyPort. The gate pass is a document issued within the US to non-travelers, allowing them entry though airport security to a sterile area normally reserved for passengers.
•    Format the gate pass holder data for transmission.
•    Transmit to the connectivity provider (e.g. SITA/ARINC) for the delivery of the gate pass holder data to the United States Department of Homeland Security (US-DHS) by the connectivity provider, as directed by Customer.
•    Display gate pass response message from the US-DHS.  
•    Generate a gate pass for a cleared response.
Unsolicited Messages
•    Receive US-DHS unsolicited messages.
•    Format acknowledgement response to unsolicited messages.
•    Transmit acknowledgement response for unsolicited response to the connectivity provider (e.g. SITA/ARINC as directed by Customer) for the delivery of the acknowledgement response to the United States Department of Homeland Security (US-DHS) by the connectivity provider, as directed by Customer.
•    Store updates to passenger status from the US-DHS with passenger’s PNR.
Flight Close Out
•    Format Flight Close Out / On Board message.
•    Transmit Flight Close Out / On Board message to the third party network transport provider (e.g. SITA/ARINC) for the delivery of the gate pass holder data to the United States Department of Homeland Security (US-DHS) by the network transport provider, as directed by Customer.
Note:  The foregoing functionality is dependent upon multiple third party connections as contemplated by Section 4.12 of the Agreement.  The parties will agree and document in Exhibit K the Connectivity Option selected by Customer.

	General Features – TSA PreCheck Facilitation

	TSA PreCheck Facilitation is an optional feature within Secure Flight that facilitates the operation of TSA Pre✓® when Customer has engaged the use of such program with the U.S. Government.  In the event that: (i) Customer has requested this feature from the TSA; (ii) Secure Flight has been procured by Customer under the Agreement; and (iii) Customer has taken the appropriate actions with the U.S. Government, the additional functionality is as follows:
•    Configure TSA Pre✓® data for boarding pass(es) for passengers identified as TSA Pre✓® by US-DHS.

	Limitations and Exclusions

	•    Transmission of crew data is not supported.
•    XML message formats are not supported.
•    Flights which are domestic to domestic outside of the United States are not supported (e.g. ORY to NCE), with the exception of overflights identified by Customer.
•    The ability to collect, store, and include passenger redress number and known traveler number is not currently available if the transaction is received by Navitaire via IATCI messaging.
•    Certification with connectivity provider is the responsibility of Customer.
•    Secure Flight functionality is only available for flights for which Customer utilizes New Skies check-in functions.  Secure Flight functionality is not available for flights managed via a third party DCS.
•    Navitaire will provide Customer with an initial sample format for these messages during implementation.  Any applicable fees in connection with any modifications to the message format made whether during implementation or thereafter will be charged to Customer on a time and materials basis.

5

Exhibit 10.3

		
	g)
	Functionality (Added).  The following is hereby added to the end of the table located at Section 6, New Skies by Navitaire Functionality Included in Hosted Reservation Services:

	
	
	FTP Connectivity for Operational Messages

	General Features – FTP Connectivity for Operational Messages – Outbound Messaging

	[###]

	General Features – FTP Connectivity for Operational Messages – Inbound Messaging

	[###]

	Limitations and Restrictions

	

[###]

	Type B/Teletype Connectivity for Operational Messages

	General Features – Type B/Teletype Connectivity for Operational Messages

	[###]

	Customer Value and Recognition

	General Features – Customer Value and Recognition

	[###]

	Limitations and Exclusions

	[###]

	Seating Plus

	General Features – Seating Plus

	•    The functionality description shall be added via an amendment prior to Customer’s use of the Seating Plus functionality.

	dotREZ API

	General Features – dotREZ API

	[###]

		
	h)
	Fee Schedule (Updated).  Section 8, Fee Schedule, is hereby deleted in its entirety and replaced as follows:

		
	8
	Fee Schedule.  The actual fees under this Agreement are as identified in Exhibit K, Price and Payment.

		
	5
	Amendment to Exhibit E – Powered by Navitaire® Mark, as follows:

The Mark (Replaced).  The sample Mark provided in Section 7, The Mark, is hereby deleted in its entirety and replaced with the following:

		
	6
	Amendment to Exhibit G, Hosted Revenue Accounting Services, as follows:

		
	a)
	Scope of Services (Replaced).  Section 2, Scope of Services, is hereby deleted in its entirety and replaced with the following:

		
	2
	Scope of Services

Navitaire will provide certain services and support functions during the Term of this Agreement related to the Hosted Revenue Accounting Services and related applicable products.  Of the available Hosted Revenue Accounting Services, Customer has selected the products and/or services outlined in Exhibit K.  The Hosted Services System infrastructure capacity will be established and configured for Customer’s operations based on flight Segment volume estimates provided by Customer.  

6

Exhibit 10.3

Customer will be responsible for transferring data from the Hosted Revenue Accounting Services to Customer’s general ledger.  Such functionality is specifically excluded from Navitaire’s Hosted Revenue Accounting Services.
		
	b)
	Support Rate (Updated).  The first sentence of Section 5.3 (Support Rate) of Exhibit G is hereby modified to replace the reference to ‘Section 9.3 of this Exhibit’ with “Exhibit K”.

		
	c)
	Emergency (Updated).  The first sentence of the paragraph following the ‘Note:’ in Section 5.4.1 (Emergency) of Exhibit G is hereby modified to replace the reference to ‘this Exhibit, Section 9.3’ with “Exhibit K”.

		
	d)
	Request Reporting (Updated).  The first sentence of the last paragraph of Section 5.4.3 (Request Reporting) of Exhibit G is hereby modified to replace the reference to ‘Section 9.3 of this Exhibit’ with “Exhibit K”,

		
	e)
	Functionality (Updated).  The introductory paragraph found at Section 7, Hosted Revenue Accounting Service Functionality, is hereby deleted in its entirety and replaced with the following:

The table below itemizes the base and optional functionality and features in available as of the Effective Date of the Agreement.  The actual optional functionality to be provided under this Agreement is as identified in Exhibit K.  This list may be expanded or modified in the future based upon new releases.  
		
	f)
	Fee Schedule (Updated).  Section 9, Fee Schedule, is hereby deleted in its entirety and replaced as follows:

		
	9
	Fee Schedule.  The actual fees under this Agreement are as identified in Exhibit K, Price and Payment.

		
	7
	Amendment to Exhibit I, Hosting Services for NPS Custom Solutions, as follows:

		
	a)
	Included Features (Updated).  The first sentence of Section 3 (Included Features) sub-item b) of Exhibit I is hereby modified to replace the reference to ‘Section 8.3, Support Fees, of Exhibit A of the Agreement’ with “Exhibit K”.

		
	b)
	Support Services (Updated).  The first sentence of the third paragraph of Section 5 (Support Services) of Exhibit I is hereby modified to replace the reference to ‘Exhibit A, Section 8.3 and/or 8.5’ replaced with “Exhibit K”.

		
	c)
	Fee Schedule (Updated).  Section 7, Fee Schedule, is hereby deleted in its entirety and replaced as follows:

		
	7
	Fee Schedule.  The actual fees under this Agreement are as identified in Exhibit K, Price and Payment.

		
	8
	Addition of New Exhibit J, Procedures for the Protection of Customer Personal Data, as follows:

Exhibit J (Added).  Exhibit J, Procedures for the Protection of Customer Personal Data, is hereby added to the Agreement in alphabetical order, as attached hereto as Appendix 1 to this Amendment.
		
	9
	Addition of New Exhibit K, Price and Payment, as follows:

Exhibit K (Added).  Exhibit K, Price and Payment, is hereby added to the Agreement in alphabetical order, as attached hereto as Appendix 2 to this Amendment.

7

Exhibit 10.3

		
	10
	No Other Changes.  Except as specifically amended by this Amendment, all other provisions of the Agreement remain in full force and effect.  This Amendment shall not constitute or operate as a waiver of, or estoppel with respect to, any provisions of the Agreement by any party hereto. 

		
	11
	Counterparts.  This Amendment may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same agreement.

		
	12
	Successors and Assigns.  This Amendment shall inure to the benefit of and be binding upon Navitaire and the Customer and their respective successors, heirs and assigns.

		
	13
	Conflict of Provisions.  In the event that there exists a conflict between any term, condition, or provision contained within this Amendment, and in any term, condition, or provision contained within the Agreement, the term, condition, or provision contained within this Amendment shall control.

IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the day and year first above written.

SPIRIT AIRLINES, INC.                    NAVITAIRE LLC

Signature:   /s/ Rocky B. Wiggins                               Signature:   /s/ Gordon Evans                     
Printed Name:   Rocky B. Wiggins                              Printed Name:       Gordon Evans                     
Title:      CIO                                                         Title:       VP                                       
Date:      3/2/18                                                      Date:     3/5/2018                              
APPENDIX 1
EXHIBIT J
PROCEDURES FOR THE PROTECTION OF CUSTOMER PERSONAL DATA
These Data Protection Procedures (“Procedures”) set forth the security protocols that Customer and Navitaire will follow with respect to maintaining the security and privacy of Customer Personal Data in connection with the Agreement. 
		
	1
	General

In the event of a conflict or inconsistency between the terms of these Procedures with the terms of the Agreement, the terms of the Procedures shall govern.  Capitalized terms used herein, but not defined shall have the meanings ascribed to them in the Agreement.
		
	2
	Security Policy

Navitaire will maintain globally applicable policies, standards, and procedures intended to protect Navitaire and Customer data.  [###].
Navitaire will provide summaries of these policies upon Customer’s request.
		
	3
	Global Access

Subject to the controls below, Navitaire may access the Customer Personal Data from locations other than the facility where the Customer Personal Data is stored, unless otherwise mutually agreed by the Parties.

8

Exhibit 10.3

		
	4
	Organizing Information Security

		
	4.1
	Accountability 

The following executives from the Customer and Navitaire shall be responsible for confirming the implementation of and ongoing compliance with these Procedures. Any notices under these Procedures or the Agreement regarding the Customer Personal Data obligations of each party should be as follows: communications regarding the day-to-day obligations should be communicated in writing via e-mail or other written notice to each of the Data Protection Executives and communications regarding any changes to the terms of these Procedures (including any Attachments) or the terms of each Party’s Customer Personal Data obligations under the Agreement should be directed as required under the notice provisions of the Agreement with copies provided to the Data Protection Executives. 
		
	•
	Customer Data Protection Executive: James Nolin, Senior Director Infrastructure

		
	•
	Navitaire Data Protection Executive: Gordy Evans, Vice President Commercial

The Data Protection Executives intend to jointly review these Procedures at a minimum on an annual basis to identify if any changes are necessary.  Each party will promptly notify the other party of any suggested changes to the application of agreed upon Procedures or other general concerns about potential gaps in the information security environment.
Any material changes to these Procedures must go through the amendment process as set forth in the Agreement.
		
	4.2
	Controls

	
				
	Control
	Responsible Parties

	Navitaire
	Customer

	1.0
	Human Resources Security

	1.1
	Training

	1.1.1
	[###]
	[###]
	[###]

	1.1.2
	 [###]
	[###]
	[###]

	2.0
	Physical and Environmental Security

	2.1
	Physical Security

	2.1.1
	[###]
	[###]
	[###]

	2.1.2
	[###]
	[###]
	[###]

	3.0
	Communications and Operations Management

	3.1
	Network Security Management

	3.1.1
	[###]
	[###]
	[###]

	3.1.2
	[###]
	[###]
	[###]

	3.1.3
	[###]
	[###]
	[###]

	3.1.4
	[###]
	[###]
	[###]

	3.1.5
	[###]
	[###]
	[###]

	3.1.6
	[###]
	[###]
	[###]

	3.2
	Virtual Private Networks (“VPN”).  When remote connectivity to the Navitaire network is required for Processing of Customer Personal Data and site to site VPN has been agreed upon, both parties shall deploy VPN servers with the following or similar capabilities:

	3.2.1
	[###]
	[###]
	[###]

	3.2.2
	[###]
	[###]
	[###]

	3.3
	Secure Socket Layer (“SSL”).

	3.3.1
	[###]
	[###]
	[###]

	3.4
	When transferring Customer Personal Data:
	 
	 

	3.4.1
	[###]
	[###]
	[###]

	3.5
	Physical Transport of Data
	 
	 

9

Exhibit 10.3

	
				
	Control
	Responsible Parties

	3.5.1
	[###]
	[###]
	[###]

	3.6
	Data Disposal
	 
	 

	3.6.1
	[###]
	[###]
	[###]

	3.6.2
	[###]
	[###]
	[###]

	3.6.3
	[###]
	[###]
	[###]

	3.7
	Third Party Service Delivery Management
	 
	 

	3.7.1
	[###]
	 [###]
	[###]

	3.7.2
	[###]
	[###]
	[###]

	4.0
	Access Control
	 
	 

	4.1
	User Access Management
	 
	 

	4.1.1
	[###]
	[###]
	[###]

	4.1.2
	[###]
	[###]
	[###]

	4.1.3
	[###]
	[###]
	[###]

	4.1.4
	[###]
	[###]
	[###]

	4.1.5
	[###]
	[###]
	[###]

	4.1.6
	[###]
	[###]
	[###]

	4.1.7
	[###]
	[###]
	[###]

	4.2
	Password Management
	 
	 

	4.2.1
	[###]
	[###]
	[###]

	4.2.2
	[###]
	[###]
	[###]

	4.3
	Encryption
	 
	 

	4.3.1
	[###]
	[###]
	[###]

	4.3.2
	[###]
	[###]
	[###]

	5.0
	Information Security Incident Management
	 
	 

	5.1
	Security Incident Reporting
	 
	 

	5.1.1
	[###]
	[###]
	[###]

	6.0
	Compliance
	 
	 

	6.1
	Compliance with Legal Requirements
	 
	 

	6.1.1
	[###]
	[###]
	[###]

	6.1.2
	[###]
	[###]
	[###]

	 
	[###]
	[###]
	[###]

10

Exhibit 10.3

APPENDIX 2
EXHIBIT K
PRICE AND PAYMENT
		
	1
	Fee Schedule

All fees in this Exhibit are specified in USD.
		
	1.1
	Service Fees

		
	1.1.1
	Monthly Recurring Service Fees – Core Services:

	
			
	Monthly Passenger Boarded Tier
	Hosted Services Bundle
	Disaster Recovery

	Per Passenger Boarded
	Per Passenger Boarded

	[###] monthly passengers boarded
	[###] per passenger boarded
	[###] per passenger boarded

	[###] monthly passengers boarded
	[###] per passenger boarded
	[###] per passenger boarded

	[###] monthly passengers boarded
	[###] per passenger boarded
	[###] per passenger boarded

	[###] monthly passengers boarded
	[###] per passenger boarded
	[###] per passenger boarded

	[###] and higher monthly passengers boarded
	[###] per passenger boarded
	[###] per passenger boarded

The Hosted Services Bundle consists of:
		
	•
	Hosted Reservation Services (New Skies base functionality);

		
	•
	GoNow – Agent;

		
	•
	Type B / Teletype Connectivity for Operational Messages;

		
	•
	FTP Connectivity for Operational Messages;

		
	•
	Data Store Workbench;

		
	•
	TSA PreCheck Facilitation; 

		
	•
	Message facilitation for Accertify Fraud Prevention; and 

		
	•
	SkyLedger.

		
	a)
	Minimum Guarantee of Passengers Boarded.  Customer agrees to guarantee and pay as a monthly minimum the total number of passengers boarded according to the table below.  This table will also be used for the purposes of calculating the minimum recurring Service Fees:

11

Exhibit 10.3

	
			
	Year
	Monthly Minimum Guarantees
(subject to the Seasonality Allocation Schedule described below)
	Annual Minimum Guarantees

	Passengers Boarded
	Passengers Boarded

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

	[###]
	[###]
	[###]

Customer may designate the seasonality allocation of the Annual Minimum Guarantee of Passengers Boarded (“AMGPB”) over the Agreement year. 
For example, [###]. If the actual passengers boarded is in excess of this number then the amount for actual number of passengers boarded will be invoiced.
Customer may designate changes to the seasonality allocation schedule once each year. Changes to the seasonality allocation schedule will be made in writing and acknowledged by both parties.  Unless the parties mutually agree otherwise, prior to [###] of each year, the seasonality allocation for the upcoming year will remain unchanged.  The minimum seasonality percentage for any given month will be [###] or higher. 
Seasonality Allocation Schedule

12

Exhibit 10.3

	
					
	Month
	Schedule for July 2017 - June 2018
Seasonality Percentage
	Number of Monthly Minimum Guarantee of Passengers Boarded (“MMGPB”) per month based on Annual Minimum Guarantee of Passengers Boarded for Year 1
(% multiplied by AMGPB)
NOTE: The total of this column will always equal the applicable year’s AMGPB.
	Minimum Monthly Fee
Hosted Services Bundle
	Minimum Monthly Fee
Disaster Recovery

	July
	[###]
	[###]
	[###]
	[###]

	August
	[###]
	[###]
	[###]
	[###]

	September
	[###]
	[###]
	[###]
	[###]

	October
	[###]
	[###]
	[###]
	[###]

	November
	[###]
	[###]
	[###]
	[###]

	December
	[###]
	[###]
	[###]
	[###]

	January
	[###]
	[###]
	[###]
	[###]

	February
	[###]
	[###]
	[###]
	[###]

	March
	[###]
	[###]
	[###]
	[###]

	April
	[###]
	[###]
	[###]
	[###]

	May
	[###]
	[###]
	[###]
	[###]

	June
	[###]
	[###]
	[###]
	[###]

All passengers boarded in excess of these monthly minimum guarantees will be invoiced per terms described in Section 6.3 of this Agreement.
		
	b)
	Look to Booked Segment Ratio.  A Look to Booked Segment Ratio of [###] will apply to all bookings as described in Section 1 of Exhibit A in regards to Peak Usage.  A Look to Booked Segment Ratio of [###] will apply to all bookings as described in Section 1 of Exhibit A in regards to the Availability Request Overage Fee.  

		
	c)
	Availability Request Overage Fee is the fee applied to each Utilized Availability Request in excess of the Maximum Availability Requests Allowed. The Availability Request Overage Fee is determined based on the [###], and will be applied to each excess Utilized Availability Request, as follows:

		
	•
	[###] lower than [###] = [###]

		
	•
	[###] to [###] = [###]

		
	•
	[###] to [###] = [###]

		
	•
	[###] greater than [###] = [###]

The [###]. 
Should Customer not utilize the [###], a flat fee of [###] will apply per Utilized Availability Request in excess of the Maximum Availability Requests Allowed.
The parties mutually agree that a [###] grace period will be provided prior to invoicing Customer an Availability Request Overage Fee, allowing Customer to implement 

13

Exhibit 10.3

steps to reduce the Look to Booked Segment Ratio to a level that will not incur the Availability Request Overage Fee.
		
	1.1.2
	Monthly Recurring Service Fees – Hosted Reservation Services - New Skies Add-On Products/Services:

	
							
	SELECTED
	Products and/or Services
	Description
	Partners or Connections
	Monthly Minimum Recurring Service Fee
(per partner / connection)
	Included in Monthly Recurring Service Fee
	Monthly Overage Fee

	Note:  [###].

	Hosted Reservation Services – New Skies
Add-On Products/Services

	X
	GoNow
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	API Suites
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Data Store Workbench
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	All-Inclusive Pricing
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	FTP Connectivity for Operational Messages
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Type B / Teletype Connectivity for Operational Messages
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Type B / Teletype GDS Connectivity
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Government Security Message Facilitation
	[###]
[###]
[###]
	[###]
	[###]
	[###]
	[###]

	[###]
	[###]

	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Loyalty
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Ancillary Pricing Optimization (APO)
	[###]
	[###]
	[###]
	[###]
	[###]

14

Exhibit 10.3

	
							
	SELECTED
	Products and/or Services
	Description
	Partners or Connections
	Monthly Minimum Recurring Service Fee
(per partner / connection)
	Included in Monthly Recurring Service Fee
	Monthly Overage Fee

	X
	Message Facilitation for Connectivity to Accertify
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	Customer Value and Recognition
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]

	X
	Disaster Recovery Services
	[###]
	[###]
	[###]
	[###]
	[###]

	N/A
	dotREZ API
	[###]
	[###]
	[###]
	[###]
	[###]

	[###]
	[###]

	[###]
	[###]

		
	1.1.3
	Monthly Recurring Service Fees – Hosting Services for NPS Custom Solutions:

	
							
	SELECTED
	Products and/or Services
	Description
	Partners or Connections
	Monthly Minimum Recurring Service Fee
(per partner / connection)
	Included in Monthly Recurring Service Fee
	Monthly Overage Fee

	Note:  [###].

	Hosting Services for NPS Custom Solutions

	X
	Hosting Services for NPS Custom Solutions
	[###]
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]
	[###]

		
	1.2
	Implementation Fees     

Unless otherwise mutually agreed and documented via an executed Amendment or Work Order:
		
	•
	products and/or services that are not part of Customer’s initial purchase, require  [###] of the corresponding Minimum Implementation Fee be paid in full upon execution of an Amendment to the Agreement to add such products and/or services, with the remaining [###] due and payable in full upon completion of the corresponding implementation project; and

		
	•
	Minimum Implementation Fees exclude travel expenses and do not include any new development.

15

Exhibit 10.3

	
						
	SELECTED
	Products and/or Services
	Description
	Partners or Connections
	Minimum
Implementation Fee
(per partner / connection)
	Maximum Number of Hours Included in Minimum Implementation Fee
(additional hours provided on a time and materials basis per Section 1.3)

	[###]

	Hosted Reservation Services – New Skies
Add-On Products/Services

	X
	Customer Value and Recognition
	[###]
	[###]
	[###]
	[###]

	X
	[###]
	[###]
	[###]
	[###]

	N/A
	dotREZ API
	[###]
	[###]
	[###]
	[###]

		
	1.3
	Support Fees

	
		
	Support Center Support
	Fees

	Initial Support:  Up to a maximum of [###] for Support Service Requests are available for use within the first [###] after go-live of the Hosted Reservation Services. 
	[###]

	On-going Support:    After initial support, up to a maximum of [###] for Support Service Requests are available for use on a monthly basis through the Term of the Agreement.  This allotment is for the specified period only and may not be carried forward.  All applicable hours are deducted in [###] minute increments with a minimum of [###] minutes per occurrence.  
	[###]

	Additional support, training, additional implementation support, or development documented in an INC (or documented in a Work Order where such Work Order expressly references the hourly rates in this Section).
	Dependent on level of resource:

		
	1.4
	Other Fees

	
		
	Other Fees
	Fees

	Custom solution development, business process assistance, and/or Professional Services mutually agreed to and documented in an INC or Work Order as applicable.
	[###]

	Dedicated Account Management
	[###]

		
	1.5
	Payment of Implementation Fees.  Not Applicable – the Hosted Reservation Services are already implemented.

		
	1.6
	Fee Commencement after Implementation.  Not Applicable – the Hosted Reservation Services are already implemented.

16

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