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EXHIBIT 10(b)

Amendment No.3 to the Information Technology Services Agreement

United HealthCare Services, Inc., having a place of business at 9900 Bren Road
East, Minnetonka, MN 55343 (“UHS”) and International Business Machines
Corporation, having a place of business at Route 100, Somers, New York 10589
(“IBM”), agree that the following terms and conditions amend the Information
Technology Services Agreement, effective February 1, 2003, between UHS and IBM
(the “Amendment No.3”).

This Amendment No.3, made effective the last date signed below, changes those
articles(s) of the Information Technology Services Agreement (the “Agreement”)
and the Exhibits to the Agreement as indicated below. Unless otherwise
expressly specified herein, all terms defined in the Agreement shall have the
same meaning when used in this Amendment No.3. All terms and conditions of the
Agreement not otherwise specifically amended or supplemented herein remain
unchanged and in full force and effect.

Background and Purpose

The purpose of this Amendment No.3 is to primarily make administrative changes
to: (1) revise certain table of contents, (2) eliminate revision mark edits,
and (3) remove Draft markings from final documents. Pages i through viii of the
Agreement are hereby revised as part of this Amendment No.3. The attached
Agreement pages i through viii replace and supersede the previous pages i
through viii in the Agreement. The attached Exhibit 1.1, page 2 replaces and
supersedes the previous Exhibit 1.1, page 2. Exhibit 1.2, Exhibit 1.3, Exhibit
1.10, Exhibit 3.5, Exhibit 5.1, Exhibit 18 and Exhibit 20 are amended as
specified below.

Information Technology Services Agreement

The Agreement is revised as follows:

	 	(a)	 	Page i through viii: the Table of Contents is deleted in its
entirety and replaced and superseded with the Table of Contents
attached hereto.
	 
	 	(b)	 	Pages 82 and 83: delete the CompareRite text markings
beginning with the “COMPARISON OF FOOTNOTES” through the end of the
document in their entirety.

Exhibit 1.1, Services — Mainframe

Exhibit 1.1 is revised as follows:

	 	(a)	 	Page 2: the Table of Contents is hereby replaced and superseded with
the Table of Contents attached hereto.
	 
	 	(b)	 	Add Part 9, entitled “Intentionally Omitted”.

Exhibit 1.2, Service Levels — Mainframe

Exhibit 1.2.1 is revised as follows: Page 12: delete the heading marked as 4)
in Exhibit 1.2.1.

Exhibit 1.3, Charges — Mainframe

Exhibit 1.3 is revised as follows:

	 	(a)	 	Delete the revision markings in the footer of Exhibit 1.3.

					
	 	 	 	 	 
	UHS/IBM Confidential
	 	Amendment No. 3
	 	8/3/2004
	
	 	Page 1 of 2	 	 
	Amendment 3	 	 	 	 

 

 

	 	(b)	 	On Exhibit 1.3.1, correct “Mainframe Services Monthly
Baseline” tables for all years as follows: The current description
of Optical Library stated as “optical disk cartridges stored” is
hereby changed to read “optical disk mounts”.

Exhibit 1.10, Facilities Management

Exhibit 1.10, third paragraph, under “Routine Assessment” is revised as
follows:

Routine Assessment, second paragraph, revise sentence “Exploration of
such arrangement will be done to the level necessary to assess the
feasibility of such and arrangement and may be performed as an Additional
Service” to accept changes marked in revision marking mode to remove the
extra space, extra period and revision edit paragraph edit markings.

Exhibit 3.5, MSF — Machines

Exhibit 3.5 is revised as follows: The title is revised from “Exhibit 4.5” to
read “Exhibit 3.5”.

Exhibit 5.1, Services Universal Server Farm

Exhibit 5.1 is revised as follows: Add ASR# 01-0418B-Addendum No. 22 to section
3.0 USF Services, item e. “Listing of USF ASRs”:

Exhibit 18, Software Management Process

Exhibit 18 is revised as follows: Add a period to the end of sentence above the
MF Task Table.

Exhibit 20, IBM Competitors

Exhibit 20 is revised as follows: Remove the word “DRAFT” in header.

THE PARTIES ACKNOWLEDGE THAT THEY HAVE READ THIS AMENDMENT, UNDERSTAND IT, AND
AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. FURTHER, THE PARTIES AGREE THAT
THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES
RELATING TO THIS SUBJECT SHALL CONSIST OF 1) THIS AMENDMENT, 2) THE EXHIBITS,
3) THE SCHEDULES AND 4) THE AGREEMENT, DATED FEBRUARY 1, 2003. THIS AMENDMENT
SUPERSEDES ALL PROPOSALS OR OTHER PRIOR AGREEMENTS, ORAL OR WRITTEN, AND ALL
OTHER COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER
DESCRIBED IN THIS AMENDMENT.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Accepted by:	 	 	 	Accepted by:
	United HealthCare Services, Inc.	 	 	 	International Business Machines Corporation
	

	 	 	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Mario F. Fabrizio	 	 	 	By:	 	/s/ Michael G. Morin	 	 
	 	 	
 	 	 	 	 	 	
 
	 	 	Authorized Signature
	 	 	 	 	 	Authorized Signature

	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Mario F. Fabrizio	7/1/04	 	 	 	 	 	Michael
G. Morin	6/30/04
	
 	 	 	 	
 
	Name (Type or Print)	 	Date	 	 	 	Name (Type or Print)	 	Date

					
	 	 	 	 	 
	UHS/IBM Confidential
	 	Amendment No. 3
	 	8/3/2004
	
	 	Page 2 of 2	 	 
	Amendment 3<PAGE>

                                                                   EXHIBIT 10.25

                                                                   June 16, 2004

Art Technology Group, Inc.
25 First Street
Cambridge, Massachusetts 02141

      RE: LOAN ARRANGEMENT BETWEEN SILICON VALLEY BANK AND ART TECHNOLOGY GROUP,
          INC.

Gentlemen:

      Reference is made to a certain loan arrangement entered into by and
between SILICON VALLEY BANK, a California-chartered bank, with its principal
place of business at 3003 Tasman Drive, Santa Clara, California 95054 and with a
loan production office located at One Newton Executive Park, Suite 200, 2221
Washington Street, Newton, Massachusetts 02462, doing business under the name
"Silicon Valley East" ("Bank") and ART TECHNOLOGY GROUP, INC., a Delaware
corporation with its principal place of business at 25 First Street, Cambridge,
Massachusetts 02141 ("Borrower"), as evidenced by, among other documents, a
certain Amended and Restated Loan and Security Agreement dated as of June 13,
2002, between Borrower and Bank, as amended by a certain First Loan Modification
Agreement dated as of September 27, 2002, as further amended by a certain
Amendment dated as of October __, 2002, as further amended by a certain Second
Loan Modification Agreement dated as of December 24, 2002, as further amended by
a certain Third Loan Modification Agreement dated as of October 20, 2003, and as
further amended by a certain Fourth Loan Modification Agreement dated as of
November 26, 2003 (as may be amended from time to time, the "Loan Agreement").

      The Borrower and Bank hereby agree that, effective as of December 31,
2003, the Loan Agreement shall be amended as follows:

      1.    The Loan Agreement shall be amended by deleting the following text
            appearing in Section 2.4 (e) thereof:

                        "(e) Compensating Balance/Compensating Balances Fees. In
                  the event, at any time, Borrower maintains less than
                  $25,000,000 in unrestricted cash with Bank, Borrower shall pay
                  such fees and expenses as Bank shall determine, in its sole
                  and exclusive discretion, to compensate Bank for its loss on
                  income on such deposit balance (the "Additional Fees")."

                  and inserting in lieu thereof the following:

                        "(e) Compensating Balance/Compensating Balances Fees. In
                  the event, at any time, Borrower maintains less than
                  $25,000,000 in unrestricted cash (including, without
                  limitation, cash, cash equivalents and marketable securities)
                  with Bank, Borrower shall pay such fees and expenses as Bank
                  shall determine, in its sole and exclusive discretion, to
                  compensate Bank for its loss on income on such deposit balance
                  (the "Additional Fees")."

<PAGE>

      1.    The Loan Agreement shall be amended by deleting the following text,
            appearing in Section 6.7(a) thereof::

                  "(a) LIQUIDITY. Borrower shall have at all times, to be tested
                  as of the last day of each month, unrestricted and
                  unencumbered cash equal to or greater than $25,000,000.00."

            and inserting in lieu thereof the following:

                  "(a) LIQUIDITY. Borrower shall have at all times, to be tested
                  as of the last day of each month, unrestricted and
                  unencumbered cash (including, without limitation, cash, cash
                  equivalents and marketable securities) equal to or greater
                  than $25,000,000.00."

                        [the remainder of this page is intentionally left blank]

<PAGE>

      This letter shall take effect as a sealed instrument under the laws of the
Commonwealth of Massachusetts as of the date first written above.

                                   Very truly yours,

                                   BANK:

                                   SILICON VALLEY BANK, doing business
                                   as SILICON VALLEY EAST

                                   By: /s/ Irina Case
                                      ------------------------------------
                                   Name: Irina Case
                                   Title: VP

                                   SILICON VALLEY BANK

                                   By:
                                      ------------------------------------
                                   Name:
                                   Title:
                                    (signed in Santa Clara County, California)

Acknowledged and agreed:

BORROWER:

ART TECHNOLOGY GROUP, INC.

By: /s/ Gabriel J. Parmese
   -----------------------------
Name: Gabriel J. Parmese
Title: VP Finance

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