Document:

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                                                                   EXHIBIT 10.58

                           TRAFFIC CARRIAGE AGREEMENT
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          This TRAFFIC CARRIAGE AGREEMENT ("Agreement") is hereby made and
entered into, as of this 31 day of 11 2000 (the Effective Date), by and between
IPVoice.com, Inc. ("Company" or "IPVC"), a corporation organized in the United
States ("U.S.") under the laws of the State of Arizona with its principal
offices located at 7585 East Redfield Road, Suite 202, Scottsdale, AZ 85260,
and DialVoIP Technologies 2000., ("Customer"), a Delaware Corporation with its
principal offices located at 4319 Lakeside Meadow, Missouri City, TX 77459.
Company and Customer are also referred to herein each as a "Party" and
collectively as the "Parties."

                                R E C I T A L S:

          WHEREAS, Company provides intercity transport of telecommunications
traffic with or without local origination and/or termination on a
carrier-to-carrier basis; and

          WHEREAS, Customer provides end-to-end voice and/or data services to
subscribing individuals and/or entities; and

          WHEREAS, Customer desires, pursuant to the terms and conditions set
forth herein, to purchase from Company traffic carriage services and Company is
willing, pursuant to the terms and conditions set forth herein, to provide the
requested services to Customer;

          NOW, THEREFORE, in consideration of the premises and the mutual
covenants, agreements, undertakings, representations and warranties set forth
herein, and subject to the terms and conditions hereof, the Parties hereby agree
as follows:

1.   TRAFFIC CARRIAGE SERVICES

     1.1  Customer hereby orders from Company, and Company hereby agrees to
provide to Customer, at the rates and connectivity in accordance with the terms
and conditions set forth in this Agreement, the Traffic Carriage Services (the
Services) identified on attached Schedules and/or incorporated by reference
herein, which shall include one or more of the following connectivity,
equipment and/or IPVC Gateway requirements:

               (1)  Type I
                    Transport      (i) Receipt of traffic delivered by Customer
                                   ("Customer Traffic") over Customer-provided
                                   transmission facilities ("Interconnection
                                   Facilities") interconnected with:
                                   (a) IPVC switching facility operated and
                                       maintained by Company ("Switching
                                       Facility").
                                   (b) Customer purchase of IPVC Gateway located
                                       at the customers origination and/or
                                       termination site (ii) conversion, as
                                       necessary, by Company of the Customer
                                       Traffic from circuit-switched to
                                       packetized; (iii) delivery of the
                                       Customer Traffic by Company to a
                                       designated Switching Facility, (iv)
                                       conversion, as necessary, by Company of
                                       the Customer Traffic from packetized to
                                       circuit-

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[* Portions of the document have been omitted and filed separately with the
   Commission under a request for confidential treatment.]

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                           TRAFFIC CARRIAGE AGREEMENT

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<TABLE>
<S>                          <C>

                                   switched; and (v) delivery of the Customer
                                   Traffic by Company to Interconnection
                                   Facilities interconnected with the
                                   terminating Switching Facility. Intercity
                                   transport without origination or termination
                                   shall be referred to herein as Type I
                                   Interconnection Service.

(2)  Type 2
     Transport                (i) Receipt of Customer Traffic delivered by
     (With                    Customer from the public switched telephone
     Origination only):       network ("PSTN") over non-feature group facilities
                              at a local switching node operated and maintained
                              by Company ("Switching Node"); (ii) conversion, as
                              necessary, by Company of the Customer Traffic from
                              circuit-switched to packetized; (iii) delivery of
                              the Customer Traffic by Company over Company's
                              Network to a designated Switching Facility; (iv)
                              conversion, as necessary, of the Customer Traffic
                              by Company from packetized to circuit-switched;
                              and (v) delivery of the Customer Traffic by
                              Company to Interconnection Facilities
                              interconnected with the terminating Switching
                              Facility and/or IPVC customer purchased Gateway.
                              Transport with local origination only shall be
                              referred to herein as Type II Interconnection
                              Service.

(3) Type III
    Transport                 (i) Receipt of Customer Traffic delivered by
    (With                     Customer over Interconnection Facilities
    Termination only):        interconnected with a Switching Facility; (ii)
                              conversion, as necessary, by Company of the
                              Customer Traffic from circuit-switched to
                              packetized; (iii) delivery of the Customer Traffic
                              by Company over the Network to a designated
                              Switching Node; (iv) conversion, as necessary, of
                              the Customer Traffic by Company from packetized to
                              circuit-switched; and (v) delivery of the Customer
                              Traffic by Company over non-feature group
                              facilities to the PSTN for termination at the
                              called party location. Transport with local
                              termination only shall be referred to herein as
                              Type III Interconnection Service.

(4) Type IV
    Transport                 (i) Receipt of Customer Traffic delivered by
    (With                     Customer from the PSTN over non-feature group
    Origination and           facilities at a pre-designated company or
                              customer Switching Node;

</TABLE>

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                           TRAFFIC CARRIAGE AGREEMENT
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                 Terminating    (ii) conversion, and/or purchase of IPVC gateway
                                as necessary, by Company of the Customer Traffic
                                from circuit-switched to packetized; (iii)
                                delivery of the Customer Traffic by Company over
                                the Network to a designated company and/or
                                customer Switching Node, (iv) conversion, and/or
                                purchase of IPVC gateway as necessary, of the
                                Customer Traffic by Company from packetized to
                                circuit-switched; and (v) delivery of the
                                Customer Traffic by Company over non-feature
                                group facilities to the PSTN for termination at
                                the called party location. Transport with both
                                origination and termination shall be referred to
                                herein as Type IV Interconnection Service

     1.2  Set forth on Schedule B (Domestic) or Schedule C (International),
attached hereto and incorporated by reference herein, is a list of the
Switching Facilities by geographic location and a list of the Switching Nodes
with the geographic areas associated therewith in which local origination
and/or local termination services are available (the "Service Areas").

     1.3  Company reserves the right, in its sole discretion, to add and delete
Switching Facilities and Switching Nodes from Schedules B and C, hereto;
provided, however, that Company shall exercise reasonable, good faith efforts
to provide Customer with ninety (90) days' written notice in the event it
deletes a Switching Facility or a Switching Node from the Schedules B and C
lists. Company reserves the right to block or otherwise decline to accept
Customer Traffic originating in or destined for any geographic location other
than a Service Area identified on Schedules B and C.

     1.4  Customer shall gain no right, title or interest in the Switching
Facilities, the Switching Nodes or the Network, and Company shall gain no right,
title or interest in the Interconnection Facilities or software, by virtue of
their performance of their respective obligations under this Agreement.

     1.5  Company may provide the Services to other entities utilizing the
Switching Facilities, the Switching Nodes or the Network, and Customer
acknowledges and agrees that nothing in this Agreement shall be deemed to
prohibit or otherwise limit Company from providing the Services to other
entities utilizing the Switching Facilities, the Switching Nodes or the
Network.

     1.6  The Services ordered hereunder are subject to credit approval. On the
Effective Date, Customer shall complete and submit to Company the credit
application attached hereto as Appendix A.

2.   NETWORK INTERCONNECTION

     2.1  Customer is responsible for all costs associated with the physical
connection of Interconnection Facilities to the IPVC Switching Facilities and
agrees to cooperate with IPVC in the installation, operation, repair and
maintenance of the Interconnection Facilities (Type I Service, Type II Service,
Type III Service and Type IV Service).

     2.2  Circuit capacity, signaling interfaces and format, and other
interconnection specifications for the Interconnection Facilities shall be as
reasonably designated by Company, based on good faith consultation with
Customer, reflective of Company's reasonable judgment regarding the most
efficient and cost effective manner of transporting the Customer Traffic.
Company shall provide Customer with such quantities of ports in the Switching
Facilities as Customer shall reasonably request up to the

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                           TRAFFIC CARRIAGE AGREEMENT

maximum number of ports listed on Schedule A hereto. Company may from time to
time, but is not obligated to, unilaterally increase the maximum number of ports
available to Customer.

     2.3  Except as expressly provided otherwise herein, Company shall be solely
responsible for, and shall bear the entire cost of, interconnecting the Network
and the Switching Nodes with the PSTN within the Service Areas so as to provide,
as appropriate, origination and/or termination of Customer Traffic in
conjunction with Type II Service, Type III Service and Type IV Service.

3.   NETWORK OPERATIONS

     3.1  Customer shall be solely responsible for, and shall bear the entire
cost of, operating, maintaining and repairing the Interconnection Facilities and
shall do so in a manner consistent with industry standards.

     3.2  Company shall be solely responsible for, and shall bear the entire
cost of, operating, maintaining and repairing the Switching Facilities, the
Switching Nodes and the Transport Network, and shall do so in a manner
consistent with industry standards. To the extent technologically and
economically feasible, reasonable and appropriate, Company may from time to
time, but shall not be obligated to, modify the configuration and capabilities
of, and make such other hardware and software modifications and upgrades to, the
Switching Facilities and/or the Switching Nodes as shall be reasonably required
to accommodate the Interconnection Facilities and the Customer Traffic. Company
shall notify Customer as far in advance as practicable, and consult with
Customer in good faith, before relocating or modifying the Switching Facilities
or the Switching Nodes.

     3.3  Company shall exercise its reasonable best efforts to ensure the
continuous operation of the Switching Facilities, the Switching Nodes and the
Network. In the event that Company fails to maintain a reasonable blocking
standard, or one or more of the Switching Facilities, one or more of the
Switching Nodes and/or the Network, or a substantial part thereof, is out of
service for a continuous period of twenty-four (24) hours or more, or for
seventy-two (72) hours within any thirty (30) day period, it shall take such
actions as are necessary and appropriate to remedy these deficiencies, subject
to reasonable economic and technical constraints. In the event Company fails to
timely act in response to a Customer request, Customer may terminate this
Agreement pursuant to Section 10, hereof.

     3.4  Company shall provide network monitoring and technical support for the
Services on a twenty-four (24) hour/seven (7) day a week basis.

     3.5  In response to a trouble report received from Customer, Company shall
provide a status report to Customer. For non-critical troubles, Company shall
escalate in four (4) hour intervals the involvement of Company personnel through
intervening supervisory personnel to the Vice President and General Manager
until the troubles have been resolved. For critical troubles, Company shall
promptly involve Customers account representative and escalate the involvement
of Company personnel in one (1) hour intervals. Critical troubles shall include
outages involving a Switching Facility or more than twenty-five percent (25%) of
the Network. Company shall use the same escalation procedures in the event that
it detects an outage through its network monitoring and shall promptly notify
Customer of any critical troubles.

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                           TRAFFIC CARRIAGE AGREEMENT

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4.  TERM

     4.1   This Agreement shall be effective as of the Effective Date and shall
continue in full force and effect for [***] unless earlier terminated pursuant
to Section 10, hereof. This Agreement shall be automatically renewed for [***],
unless a Party notifies the other Party in writing of its intent not to renew
the Agreement at least [***] prior to termination of the initial term or the
then current renewal term of the Agreement. The initial and all renewal terms
shall be referred to collectively herein as the Term.

     4.2   Customer acknowledges that this Agreement and the performance of
Company hereunder are contingent upon Company's ability to obtain, retain and
maintain use of the Switching Facilities, the Switching Nodes and the Network
at rates and on terms and conditions acceptable to Company; and may be subject
to orders, regulations, rules and policies of the Federal Communications
Commission (FCC) and pertinent state regulatory commissions (State
Commissions). In the event that Company is unable to obtain, retain or maintain
use of the Switching Facilities, the Switching Nodes and the Network at rates
and on terms and conditions reasonably acceptable to Company or performance
under this Agreement by Company is held by the FCC, one or more State
Commissions, or a court of competent jurisdiction to violate any order,
regulation, rule or policy of the FCC or a State Commission, Company may
terminate this Agreement, pursuant to Section 10 hereof, without further
liability to Customer. Company may also terminate this Agreement at any time
without liability to Customer in the event that the Company's provision of any
of the Services is deemed to be a common carrier service or that the Company's
provision of Type II, Type III or Type IV Service, the extent provided
hereunder, is deemed to be a telecommunications service.

5.  ADDITIONAL RESPONSIBILITIES OF COMPANY

     5.1  Company shall not discriminate against Customer, the Interconnection
Facilities and/or the Customer Traffic in operating the Switching Facilities,
the Switching Nodes and/or the Network and/or in transiting traffic through the
Switching Facilities, the Switching Nodes and/or over the Network.

     5.2  Company shall be solely responsible for, and shall bear the entire
cost of, interacting with the FCC and the State Commissions with respect to,
securing such governmental licenses, permits and other approvals and
authorizations as shall be necessary for the installation and operation of, and
ensuring the ongoing compliance with all pertinent legal and regulatory
requirements of, the Switching Facilities, the Switching Nodes and the Network.

     5.3  To the best of its ability and knowledge, Company shall act in a
lawful, ethical and honest manner at all times in performing its obligations
under this Agreement. Without limiting the generality of the above. Company
shall in performing its obligations under this Agreement act in accordance with
all laws, statutes and ordinances, all orders of courts of competent
jurisdiction, and all rules, regulations, policies and orders of the FCC and
pertinent State Commissions, to the extent such laws, statutes, ordinances,
orders, policies, rules and regulations are applicable to the Services, the
Switching Facilities, the Switching Nodes, the Network or Company's activities
hereunder.

     5.4  At the reasonable request of Customer, Company shall no less
frequently than monthly provide to Customer in electronic or paper form such
usage data as Customer shall reasonably require to invoice its customers
monthly for originating and terminating calls.

     5.5  During the Term and for one (1) year thereafter, Company shall not,
without the prior

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                           TRAFFIC CARRIAGE AGREEMENT

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written consent of Customer, solicit, induce, attempt to employ, or employ any
officer or employee of Customer.

6.  ADDITIONAL RESPONSIBILITIES OF CUSTOMER
    ---------------------------------------

     6.1  Individuals and entities with respect to whose traffic Company
provides the Services shall be customers of Customer (End Users) and not of
Company, and Customer shall be solely responsible for dealing with End Users.
Without limiting the generality of the above, Customer shall be responsible for
contracting with End Users for the provision of service, ordering, modifying
and terminating services for End Users, billing End Users and collecting
amounts so billed, performing customer service functions for End Users,
including responding to customer inquiries and complaints, reporting service
outages and other troubles, and ensuring that End Users utilize the Services
only for lawful purposes. Company shall not be required to deal directly with
End Users. Notwithstanding the above, Customer shall promptly report to Company
all complaints received from End Users which may have resulted from Company's
provision of the Services.

     6.2  Customer shall be solely responsible for, and shall bear the entire
cost of, interacting with the FCC and the State Commissions with respect to,
securing such governmental licenses, permits and other approvals and
authorizations as shall be necessary for the installation and operation of, and
ensuring the ongoing compliance with all pertinent legal and regulatory
requirements of, the Customer Traffic and the Interconnection Facilities.

     6.3  Customer shall not use, or allow the Services to be used, for any
unlawful or fraudulent purpose or in a manner, which will interfere with the
use of the Services, the Switching Facilities, the Switching Nodes or the
Network by others.

     6.4  On the Effective Date, and thereafter on or before the last day of
each calendar month during the Term, Customer shall provide Company with a
written forecast of anticipated monthly level of Customer Traffic during the
immediately following calendar month.

     6.5  During the Term and for one (1) year thereafter, Customer shall not,
without the prior written consent of Company, solicit, induce, attempt to
employ, or employ any officer or employee of Company.

     6.6  During the Term, Customer shall maintain all insurance and/or bonds
required by law. Customer shall furnish Company with certificates of insurance
on the Effective Date.

7.  RATES AND CHARGES

     7.1  Company shall charge Customer, and Customer shall pay to Company, the
usage-sensitive, recurring and non-recurring rates and charges set forth on
Schedule C, attached hereto and incorporated by reference herein, for the
Services provided by Company to Customer. The rates and charges set forth on
Schedule C are in lieu of any other tariffed or contractual discounts, special
pricing or term/volume commitments.

     7.2  Company may add to charges assessed pursuant to Section 7.1, above,
any duty, levy or tax imposed by any governmental authority with respect to the
Services, excepting only taxes on or measured by the income of Company unless
Customer provides Company with valid and appropriate tax exemption certificates
for all applicable jurisdictions (federal, state and local). Customer shall be

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                           TRAFFIC CARRIAGE AGREEMENT

responsible for properly charging taxes to End Users and for the proper and
timely reporting and payment of applicable taxes to the taxing authorities, and
shall defend and indemnify Company from payment and reporting of all applicable
federal, state and local taxes, including, but not limited to, gross receipts
taxes, surcharges, franchise fees, occupational, excise and other taxes (and
penalties and interest thereon), relating to the Services. Customer shall not be
excused from paying Company for the Services provided to Customer because all or
a portion of such Services were fraudulently used.

     7.3  In computing usage-sensitive charges, usage of the Services shall be
[***] usage increment for domestic termination.

     7.4  Company may pass through to Customer any amounts paid by it, directly
or indirectly, to (i) governmental authorities, (ii) entities acting on behalf
of governmental authorities, or (iii) local exchange carriers in conjunction
with its provision of the Services, including, without limitation, access
charges, regulatory fees, and assessments associated with universal service,
number administration, number portability, and telecommunications relay service,
as well as amounts it is required to pay to other entities as a result of
federal or state regulatory mandates, including, without limitation, payphone
service providers. Company reserves the right, upon written notice to Customer,
to increase the rates and charges set forth on any Schedule, hereto, in a
proportionate amount, in the event that the rates and charges paid by Company
for the services and facilities used to provide the Services are increased.

     7.5  Immediately following the end of the Ramp-up Period set forth on
Schedule A, hereto Customer shall be liable for the monthly minimum usage charge
set forth on Schedule A (Minimum Monthly Commitment). In the event that Customer
fails to satisfy the Minimum Monthly Commitment in a given month, Customer shall
be billed in the amount of the Minimum Monthly Commitment rather than for its
actual usage of the Services.

8.   PAYMENT TERMS

     8.1  Rates and charges for the Services shall be pre-paid on estimated
weekly usage with a true-up at the end of the week. Usage sensitive charges can
or shall be billed in arrears. Recurring charges shall be billed in advance.
Nonrecurring charges shall be billed upon completion of the associated activity.

     8.2  All charges shall be due and payable upon receipt of invoice bearing
those charges, unless otherwise specified (the Due Date). Payments shall be
considered past due if not received by Company on or before the Due Date. A late
payment charge not to exceed one and one-half percent (1.5%) of the past due
balance may be applied by Company to any amount not paid by Customer on or
before the Due Date. All payments shall be made by wire transfer.

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                           TRAFFIC CARRIAGE AGREEMENT

               Direct to:                    Wells Fargo Bank N.A.
                                             [***]

               Beneficiary Bank (BBF):       Wells Fargo Banks
                                             Scottsdale Airpark Office
                                             Cost Center Branch: CC 2410

               Beneficiary (BNF):            IPVoice.com, Inc.
                                             7585 East Redfield Road
                                             Suite 202
                                             Scottsdale, AZ 85260
                                             [***]
                                             [***]

     8.3  In the event that Customer in good faith disputes a charge, it shall
so notify Company in writing, including in such notice an explanation and all
available supporting documentation (the Notice). Company shall respond to the
Notice within thirty (30) days of its receipt thereof and thereafter Company and
Customer shall attempt in good faith to resolve the dispute. In the event that
the Parties are unable to resolve the dispute, either Party may submit the
matter to arbitration pursuant to Section 17, hereof, in which event, the
dispute shall be resolved through binding arbitration. Customer shall pay all
disputed amounts in accordance with Section 8.2, above, subject to resolution of
the dispute. All invoices not disputed by Customer within thirty (30) days as of
Customer's receipt thereof shall be final and binding upon Customer.

9.   SECURITY

     9.1  In order to reasonable safeguard Company's interests, Customer shall
provide Company on the Effective Date with a suitable deposit as a guarantee of
payment of invoices for its use of the Services and the performance by Customer
of its obligations hereunder ("Security Deposit"). The initial Security Deposit
shall be as set forth on Schedule A, hereto. The Security Deposit may be in the
form of cash or such irrevocable commercial letter of credit, bond, or other
instrument, or assurance as shall be reasonably acceptable to Company.

     9.2  Company may require an increase in the Security Deposit at anytime
during the Term if (i) the amount of the Security Deposit is less than the
aggregate amount Company has billed Customer for use of the Services during the
immediately [***] preceding [***] (ii) Customer fails to timely pay bills
rendered by it on [***] occasions during any [***] period, or (iii) Company
reasonably believes that due to Customers financial condition, additional
security is required to safeguard its interests.

     9.3  Company may draw upon the Security Deposit at any time for payment of
any overdue and undisputed charges or other overdue amounts owed to it by
Customer. In the event that Company so draws upon the Security Deposit, Customer
shall be required within five (5) business days of written notice of such draw
to replenish the amount drawn by Company. Upon termination or expiration of this
Agreement, Company may draw upon the Security Deposit for payment of Customer's
final bill or any other amounts then owed to it by Customer.

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10.  TERMINATION/DEFAULT

     10.1  This Agreement may be terminated without liability to the terminating
Party: (i) at any time by mutual agreement of the Parties; (ii) by Company upon
five (5) days written notice to Customer in the event that Customer fails to pay
to Company any amount due Company by the Due Date, if such breach is not cured
within the five (5) day notice period; (iii) by Company upon five (5) days
written notice to Customer in the event that Customer fails, directly or
indirectly, to satisfy its Minimum Monthly Commitment, if such breach is not
cured within the five (5) day notice period; (iv) by Company upon written notice
in the event that Customer fails to provide on the Effective Date, or increase
or replenish within five (5) days following Company's request therefore, the
Security Deposit; (v) by Company upon written notice to Customer in the event of
a transfer of a controlling interest in Customer; (vi) by Company upon written
notice to Customer pursuant to Section 4.2, hereof; (vii) by Customer upon
thirty (30) days written notice to Company pursuant to Section 3.3, hereof, if
Company has not remedied the deficiency within said thirty (30) day notice
period; (viii) by Customer upon thirty (30) days written notice to Company in
the event that Company increases the rates for the Services pursuant to the
final clause of Section 7.4, hereof, by in excess of twenty five percent (25%);
(ix) by either Party upon written notice to the other Party pursuant to Section
11.2, hereof; (x) by the non-breaching Party upon thirty (30) days written
notice to the breaching Party in the event of a material breach of this
Agreement by the other Party, if such material breach is not cured within the
thirty (30) day notice period; or (xi) immediately upon written notice by a
Party upon institution by or against the other Party of any proceeding for
relief under the Bankruptcy Code, or the appointment by a court of competent
jurisdiction of a receiver of the other Party's property.

     10.2  In the event of a material breach by the Customer under this
Agreement, the Company, in addition to having the right to terminate this
Agreement without liability, may pursue such other remedies as may be available
to it at law or in equity. In the event of a material breach by Customer of this
Agreement, including, but not limited to, failure by Customer to timely pay any
amount due to Company, Company may immediately, at its sole discretion and
without liability to Customer, also (i) suspend the provision of the Services to
Customer; (ii) withhold from Customer delivery of billing records; and (iii)
draw upon the Security Deposit.

     10.3  Neither termination nor expiration of this Agreement shall relieve a
Party of liabilities previously accrued hereunder.

11.  LIMITATIONS ON LIABILITY

     11.1  EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES
ANY WARRANTY, EITHER EXPRESS OR IMPLIED, TO THE OTHER PARTY CONCERNING THE
FACILITIES AND SERVICES PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE.

     11.2  THERE SHALL BE NO LIABILITY FOR DAMAGES, COSTS OR CLAIMS ARISING
FROM ANY EVENT THAT PREVENTS A PARTY FROM PERFORMING ITS OBLIGATIONS UNDER THIS
AGREEMENT IF THAT EVENT IS BEYOND THE REASONABLE CONTROL AND WITHOUT THE FAULT
OR NEGLIGENCE OF THE PARTY. WITHOUT DIMINISHING THE GENERALITY OF THE ABOVE,
NEITHER PARTY SHALL BE LIABLE FOR ANY DAMAGES, COSTS OR CLAIMS ARISING FROM
SERVICES, FACILITIES OR EQUIPMENT NOT FURNISHED BY IT, ANY EVENT BEYOND THE

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SHALL BE LIABLE FOR ANY DAMAGES, COSTS OR CLAIMS ARISING FROM SERVICES,
FACILITIES OR EQUIPMENT NOT FURNISHED BY IT. ANY EVENT BEYOND THE REASONABLE
CONTROL AND WITHOUT THE FAULT OR NEGLIGENCE OF A PARTY SHALL CONSTITUTE AN
EXCUSABLE DELAY; PROVIDED, HOWEVER, THAT THE AFFECTED PARTY SHALL PROMPTLY
NOTIFY THE OTHER PARTY OF THE NATURE OF SUCH DELAY AND ITS ESTIMATED DURATION.
IN SUCH EVENT, THE PERFORMANCE OBLIGATIONS OF THE AFFECTED PARTY SHALL BE
EXTENDED FOR A PERIOD OF TIME EQUAL TO THE DURATION OF THE DELAY. IN THE EVENT
A DELAY CONTINUES FOR MORE THAN SIXTY (60) DAYS AND SUCH DELAY HAS A MATERIAL
ADVERSE IMPACT ON THE OTHER PARTY, SAID OTHER PARTY MAY, AT ITS OPTION,
TERMINATE THIS AGREEMENT WITHOUT FURTHER LIABILITY BY WRITTEN NOTICE TO THE
AFFECTED PARTY.

     11.3   IN NO EVENT SHALL A PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING PROFITS) REGARDLESS OF THE FORM
OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING
OUT OF THE PERFORMANCE OF THIS AGREEMENT.

     11.4   In the event of a full or partial service outage of the Network
(Service Outage), Company shall provide Customer with a credit equal to the
[***]; provided, however, that a Credit shall not be due in conjunction with
Service Outages (i) caused by equipment, facilities, or services provided by
Customer; (ii) caused by scheduled maintenance or repair activities; or (iii)
outage caused by other offnet carriers. A Service Outage shall commence when the
Network ceases operation in whole or part and shall end when the Network resumes
full operation.

     11.5   Except as expressly provided otherwise in this Section 10, each of
Company and Customer shall be liable to the other Party for any failure to
fully perform its obligations hereunder.

12.  INDEMNIFICATION

     12.1   Customer hereby agrees to defend, indemnify, and hold harmless
Company and Company's parents, employees, officers, managers, agents, affiliates
and subsidiaries from all claims and liabilities, including costs and expenses
and reasonable attorney's fees attributed to, arising out of or resulting from
(i) a material breach of this Agreement by Customer, including, but not limited
to, a failure of any Customer representation or warranty to be true and correct
in any material respect, or the negligence or willful misconduct of Customer or
Customer's parents, employees, officers, managers, agents, affiliates or
subsidiaries; (ii) the sale, use, adequacy, and availability of the services
provided by Customer to End Users; (iii) allegations of libel, slander,
infringement or copyright arising from or out of material transmitted by
Customer or End Users using the Services; (iv) allegations of infringement of
patents arising from use in connection with the Services, of apparatus and
systems of Customer or End Users; and/or (v) allegations of trademark
infringement and/or unfair competition arising from or associated with use of
the Services by Customer or End Users.

13.  PROPRIETARY INFORMATION\CONFIDENTIALITY

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     13.1 Each Party acknowledges that during the Term the other Party (the
"Proprietary Party") may disclose to it, or it may receive in performing its
obligations under this Agreement, information which is considered proprietary,
confidential and/or competitively-sensitive by the Proprietary Party
("Proprietary Information") and agrees to take all reasonable and necessary
steps to preserve the confidentiality of all Proprietary Information, whether
communicated by the Proprietary Party, or received, in writing, electronically,
orally or otherwise. Proprietary Information shall include information and data
regarding or relating to present or future pricing, discount policies, marketing
strategies, commission plans, business plans and projections, sales goals,
profit margins, financial data, markets and suppliers, legal and regulatory
data, prospective and/or actual regulatory strategies, technical information,
techniques, new ideas, inventions, developments, names/addresses/telephone
numbers of Subscribers, credit histories and trade names of End Users, rates of
attrition, and such other confidential engineering, technical, financial,
business, marketing, promotional and sales data as a Disclosing Party shall
designate as "proprietary," either in writing or orally, all of which are hereby
identified and acknowledged to be Proprietary Information. Proprietary
Information shall also include information and data Company obtains by virtue of
its provision of the Services to Customer. This Agreement and its contents shall
also be deemed to be Proprietary Information of both Parties.

     13.2 The receiving party shall use at least the same degree of care and
discretion it uses with regard to its own proprietary or confidential
information to prevent the disclosure, unauthorized use or publication of
Proprietary Information, including, but not limited to taking steps to: (i)
advise all receiving Party employees with access to the Proprietary Information
of the obligation to protect the Proprietary Information; and (ii) restrict
disclosure of the Proprietary Information solely to its employees with a need to
know and not disclose such Proprietary Information to any other parties. The
Proprietary Information shall neither be used, nor allowed to be used, by the
receiving Party for any purpose other than to facilitate the performance by the
receiving Party of its obligations hereunder nor shall the Proprietary
Information be disclosed to any third party without the Proprietary Party's
prior written consent.

     13.3 This Section 13 shall not apply to (i) information which at the time
of disclosure was generally available to the public; (ii) information which
subsequent to its disclosure by the Proprietary Party to the receiving Party, is
published or otherwise becomes available to the public through any means other
than an act or omission of the receiving Party; (iii) information which was
previously known to the receiving Party free of any obligation to keep it
confidential or which is subsequently developed in good faith by the receiving
Party; and (iv) information rightfully acquired in good faith from a third party
on a non-confidential basis without breach of an agreement to maintain said
information in confidence. A receiving Party may disclose Proprietary
Information (i) if required to do so by law; or (ii) if ordered to do so by a
court or other governmental authority of competent jurisdiction; provided,
however, that a receiving Party shall provide the Proprietary Party prior
written notice of any such disclosure and exercise its best efforts, consistent
with sound business practice, to both afford the Proprietary Party an
opportunity to contest the disclosure and to limit the extent of the disclosure
to the maximum extent practicable.

     13.4 Proprietary Information disclosed to a Party is and shall remain the
property of the Proprietary Party. By disclosing Proprietary Information, the
Proprietary Party does not relinquish any of its proprietary rights and
interests therein and hereby specifically reserves all such proprietary rights
and interests to said Proprietary Information. A Party shall return (or, with
the consent of the Proprietary Party, which shall not be unreasonably withheld,
destroy) all Proprietary Information and all copies thereof, including, without
limitation, written and electronic copies, as well as all summaries, notes or
other documents, materials or things containing Proprietary Information, to the
Proprietary Party promptly upon the reasonable written request of the
Proprietary Party and upon termination of this Agreement.

                                       11
<PAGE>   12
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

     13.5  The obligations set forth in this Section 13 shall survive any
termination of this Agreement.

14.  RELATIONSHIP OF PARTIES

     14.1  This Agreement constitutes each Party as an independent contractor
and not as a general or special agent or representative of the other Party.
Neither does this Agreement create a partnership or joint venture nor confer on
a Party status, power, or authority other than to the extent expressly provided
herein. Neither Party shall have any rights by virtue of this Agreement in any
other business ventures of the other Party or any revenues, profits or losses
derived there from.

15.  INTELLECTUAL PROPERTY

     15.1  Each Party retains the right, title and interest of the other Party
in and to its name, service marks, trademarks and copyrights (Trademarks) and
acknowledges that the other Party's Trademarks and the registrations thereof
are good, valid and enforceable in law and equity. Each Party agrees not to
engage in any activities, directly or indirectly, which may contest, dispute or
otherwise impair the right, title and interest of the other Party in and to its
Trademarks. Neither Party shall not acquire or claim any right, title or
interest in or to the other Party's Trademarks through the performance of its
or the other Party's obligations under this Agreement.

16.  ARBITRATION

     16.1  Arbitrations under this Agreement shall be conducted in accordance
with the United States Arbitration Act (Title 9, U.S. Code), notwithstanding any
choice of law provision in this Agreement, and under the Commercial Arbitration
Rules of the American Arbitration Association ("AAA"). The arbitration shall be
conducted in either Maricopa County, Arizona. The decision of the arbitrator
shall be final and binding upon the parties. Judgment upon the arbitration award
may be entered in any court having jurisdiction. In rendering any decision or
making findings of fact the arbitrator shall apply the express intentions of the
parties set forth in this Agreement and the laws of the State of Arizona,
including, without limitation, any applicable statutes, regulations and binding
judicial decisions, as such would be applied by the courts of the State of
Arizona and the United States District Court for the State of Arizona.

17. MISCELLANEOUS

     17.1  ASSIGNMENT.  This Agreement may not be assigned by a Party without
the prior written consent of the other Party, which consent shall not be
unreasonably withheld, and any attempted assignment without such consent shall
be void; provided, however, that Company may, without Customers consent, assign
its right to receive payment hereunder and the assignee shall thereafter have
the rights, powers and remedies of Company; provided further that Customer
shall be deemed to consent to any assignment of this Agreement by Company to an
Affiliate so long as that assignment is undertaken in good faith.

     17.2  GOVERNING LAW.  THIS AGREEMENT SHALL BE GOVERNED BY AND

                                       12

<PAGE>   13
                           TRAFFIC CARRIAGE AGREEMENT
--------------------------------------------------------------------------------

THE STATE OF ARIZONA, WITHOUT REGARD TO ITS PRINCIPLES OF CHOICE OF LAW, THE
PARTIES AGREE THAT ANY ACTION TO ENFORCE OR INTERPRET THE TERMS OF THIS
AGREEMENT SHALL BE INSTITUTED AND MAINTAINED ONLY IN THE FEDERAL DISTRICT COURT
FOR THE STATE OF ARIZONA, OR IF JURISDICTION IS NOT AVAILABLE IN FEDERAL COURT,
THAN A STATE COURT LOCATED IN MARICOPA COUNTY, ARIZONA. CUSTOMER HEREBY
CONSENTS TO THE JURISDICTION AND VENUE OF SUCH COURTS AND WAIVES ANY RIGHT TO
OBJECT TO SUCH JURISDICTION AND VENUE.

     17.3      NOTICES.       All notices, demands, requests, solicitations of
consent or approval, and other communications required or permitted hereunder
shall be in writing and shall be deemed to have been given when received by hand
delivery, telecopy (followed by notice transmitted, postage prepaid, by U.S.
registered or certified mail, return receipt requested), or overnight delivery
service, with acknowledged receipt, addressed to the other Party at the
addresses listed below for that Party, or to such other addresses which such
Party shall have given for such purpose by notice hereunder.

                                   WITH A COPY TO (SHALL NOT CONSTITUTE NOTICE):

    IF TO CUSTOMER:                IF TO CUSTOMER:
    DialVoIP Technologies 2000     DialVoIP Technologies 2000
    4319 Lakeside Meadow           4319 Lakeside Meadow
    Missouri City, TX 77459        Missouri City, TX 77459
    Tel: 281-403-1362              Tel: 281-403-1362

Fax: 509-272-8243                  Facsimile:
                                   Attn:

IF TO COMPANY:
                                   WITH A COPY TO (SHALL NOT CONSTITUTE NOTICE):
IPVoice.com, Inc.
7585 East Redfield Road,           Jennings, Strouss & Salmon
 Suite 202                         One Renaissance Square
Scottsdale, Arizona 85260          Two North Central Avenue, Suite 1600
Facsimile: 480-948-1218            Phoenix, AZ 85004
Attn: Barbara S. Will,             Facsimile: 602-495-2657
      President, COO               Attn: Michael V. Perry

     17.4      AMENDMENT AND WAIVER.    Unless otherwise provided herein, this
Agreement may be amended only by an instrument in writing duly executed by the
Parties. Any waiver by any Party of any breach of or failure to comply with any
provision of this Agreement by the other Party shall not be construed as, or
constitute, a continuing waiver of such provision, or a waiver of any other
provision hereof.

     17.5      THIRD PARTIES. This Agreement shall be binding upon and inure to
the benefit of the Parties hereto, and their respective assigns (as permitted
hereunder), heirs, successors and legal representatives. It is not the intent
of the Parties that there be any third party beneficiaries of this Agreement,
and this Agreement is exclusively for the benefit of the Parties hereto or
their respective assigns.

     17.6      SURVIVAL.      The covenants and agreements contained in this
Agreement with respect to payment of amounts due, confidentiality,
indemnification and non-solicitation shall survive termination and expiration
of this Agreement. The rights and obligations under this Agreement shall
survive any merger or sale of a Party and shall be binding upon the successors
and permitted assigns of each Party.

                                       13

<PAGE>   14
                           TRAFFIC CARRIAGE AGREEMENT

          IN WITNESS WHEREOF, the Parties have caused this TRAFFIC CARRIAGE
AGREEMENT to be executed as of the day and year first above written.

                                        COMPANY

                                        IPVoice.com, Inc.

                                        By: /s/ Barbara S. Will
                                            ------------------------------------

                                        Name: Barbara S. Will
                                             -----------------------------------

                                        Title: President & COO
                                              ----------------------------------

                                        CUSTOMER

                                               DIALvoip
                                        ----------------------------------------

                                        By: /s/ Al Alya
                                           -------------------------------------

                                        Name: Al Alya
                                             -----------------------------------

                                        Title: President
                                              ----------------------------------

                                       14

<PAGE>   15
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

                                   SCHEDULE A

                              Terms and Conditions

------------------------------------------------------------------------------

Interconnection Type of service requirements      Type IV

Term:                                             Initial: [***]
                                                  Renewal: [***]
                                                  Number of
                                                  Renewal Terms: [***]

MultiCom
License of Software:                                  Yes   X No
                                                   ---     ---
Ramp-up Period:                                   [***]

Payment Terms:                                    Weekly

Initial Security Deposit:                         [***]
                                                  (adjustable weekly on ramp
                                                   to 2MM/month)
-----------------------------------------------------------------------------

Detailed description of Type of Service:

Type I:

Type II

Type III:

Type IV:  On-net voice traffic origination, transport, and termination.

          Origination POPs:   New York, NY
                              Los Angeles, CA
                              Miami, FL
                              Chicago, IL
                              Phoenix, AZ
                              Atlanta, GA
                              Dallas, TX

                                       15

<PAGE>   16
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

                                   SCHEDULE B-1
                                    Company
                    Switching Facilities and Switching Nodes

------------------------------------------------------------------------------

Switching Facilities:

          Location                      Service Area
          All Company On-net Markets    NPA/NXX list provided

          Atlanta
          Chicago
          Dallas
          Los Angeles
          Miami
          New York
          Phoenix
          London

                                       16

<PAGE>   17
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

                                   SCHEDULE C

                                Rates and Charges

------------------------------------------------------------------------------

Usage Sensitive Charges                      (see Schedule D for On Net LATAs)

On Net Pricing

     All On Net LATAs                         [***]    per minute on net

Off Net Pricing

     All Off Net LATAs                        [***]    per minute off net

                                       17

<PAGE>   18
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

                                   SCHEDULE C

                          RATES AND CHARGES (CONTINUED)

TOLL FREE 800 ORIGINATION (EXCLUDING TERMINATION) [***]

(1) CALLS TERMINATING IN THE FOLLOWING CITIES HAVE THE FOLLOWING SURCHARGES
(COMPANY AGREES TO WAIVE CHARGES SHOULD THE CHARGES BE WAIVED TO COMPANY BY
COMPANY'S SUPPLIERS):

Metro New York City (does not include New Jersey)-     Day - [***]

                                                       Evening - [***]

                                                       Night/Weekend - [***]

Metro Chicago -                                        [***]

San Diego -                                            Day - [***]

                                                       Evening - [***]

                                                       Night/Weekend - [***]

Columbus, OH -                                         [***]

DOMESTIC GATEWAYS AND EQUIPMENT                                 $0

INTERNATIONAL GATEWAYS AND EQUIPMENT                            $0

MULTICOM MONTHLY FEES                                           $0

RECURRING MONTHLY CHARGES                                       TO BE DETERMINED

NON-RECURRING CHARGES                                           TO BE DETERMINED

PER MINUTE BILLING INCREMENTS

     Initial minute                                             [***]

     Subsequent Minutes                                         [***]

                                       18

<PAGE>   19
                           TRAFFIC CARRIAGE AGREEMENT

--------------------------------------------------------------------------------
                                   SCHEDULE D

               IPVC ON-NET TERMINATION LATA LIST WITH AREA CODES

--------------------------------------------------------------------------------

                                   On Net Pricing           [***]

                                   All Others               [***]

<TABLE>
<CAPTION>
On Net Lata                             Area Codes                    Route
--------------------------------------------------------------------------------
<S>                                     <C>                           <C>
132 NEW YORK METRO NEW YORK             914, 212, 516                 MIA
133 POUGHKEEPSIE NEW YORK               914                           MIA
134 ALBANY NEW YORK                     315                           MIA
136 SYRACUSE NEW YORK                   315                           MIA
138 BINGHAMTON NEW YORK                 716                           MIA
140 BUFFALO NEW YORK                    716                           MIA
224 NORTH JERSEY NEW JERSEY             732, 201, 908                 MIA
226 CAPITAL PENNSYLVANIA                717, 814                      MIA
228 PHILADELPHIA PENNSYLVANIA           215, 610                      MIA
230 ALTOONA PENNSYLVANIA                814                           MIA
234 PITTSBURGH PENNSYLVANIA             234                           MIA
236 WASHINGTON DC                       703                           MIA
238 BALTIMORE MARYLAND                  443                           MIA
248 RICHMOND VIRGINIA                   804                           MIA
252 NORFOLK VIRGINIA                    757                           MIA
320 CLEVELAND OHIO                      216                           MIA
324 COLUMBUS OHIO                       614                           MIA
336 INDIANAPOLIS INDIANA                317                           MIA
340 DETROIT MICHIGAN                    810, 248, 734                 MIA
348 GRAND RAPIDS MICHIGAN               616, 231                      MIA
358 CHICAGO ILLINOIS                    312                           CHI
422 CHARLOTTE NORTH CAROLINA            704                           MIA
424 GREENSBORO NORTH CAROLINA           336                           MIA
426 RALEIGH NORTH CAROLINA              919                           MIA
438 ATLANTA GEORGIA                     404, 770, 706, 678            ATL
440 SAVANNAH GEORGIA                    912                           MIA
</TABLE>

                                       19

<PAGE>   20
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

<TABLE>
<S>                           <C>                           <C>
442 AUGUSTA GEORGIA           912                           MIA
444 ALBANY GEORGIA            912                           MIA
446 MACON GEORGIA             912                           MIA
452 JACKSONVILLE FLORIDA      904                           MIA
454 GAINESVILLE FLORIDA       813                           MIA
456 DAYTONA BEACH FLORIDA     407, 904                      MIA
458 ORLANDO FLORIDA           407                           MIA
460 SOUTHEAST FLORIDA         954, 305                      MIA
468 MEMPHIS TENNESSEE         901                           MIA
470 NASHVILLE TENNESSEE       615                           MIA
490 NEW ORLEANS LOUISIANA     504                           MIA
520 ST LOUIS MISSOURI         314                           MIA
524 KANSAS CITY MISSOURI      816                           MIA
552 DALLAS TEXAS              214, 817                      DAL
558 AUSTIN TEXAS              512                           MIA
560 HOUSTON TEXAS             713                           MIA
566 SAN ANTONIO TEXAS         210                           MIA
628 MINNEAPOLIS MINNESOTA     612, 651                      MIA
656 DENVER COLORADO           303                           MIA
660 UTAH                      801                           MIA
664 NEW MEXICO                505                           MIA
666 PHOENIX ARIZONA           602, 480, 623                 PHX
672 PORTLAND OREGON           503                           MIA
674 SEATTLE WASHINGTON        206                           MIA
721 PAHRUMP NEVADA            702                           MIA
722 SAN FRANCISCO CALIFORNIA  415, 650                      MIA
730 LOS ANGELES CALIFORNIA    213, 323, 606, 909            MIA
732 SAN DIEGO CALIFORNIA      858                           MIA
734 BAKERSFIELD CALIFORNIA    606                           MIA
736 MONTEREY CALIFORNIA       408                           MIA
738 STOCKTON CALIFORNIA       408                           MIA
920 CONNECTICUT               203, 860                      MIA
922 CINCINNATI OHIO           513                           MIA
924 ERIE PENNSYLVANIA         814                           MIA
928 CHARLOTTESVILLE VIRGINIA  804                           MIA
952 TAMPA FLORIDA             813                           MIA

</TABLE>

                                       20
<PAGE>   21
                           TRAFFIC CARRIAGE AGREEMENT
--------------------------------------------------------------------------------
<TABLE>
<S>  <C>                           <C>                 <C>
953  TALLAHASSEE FLORIDA           904                 MIA

974  ROCHESTER NEW YORK            315,716             MIA
</TABLE>

       IPVC.com is not responsible for any errors and/or charges incurred
           based on this LATA list. Calls billed in [***] increments.

                                       21

<PAGE>   22
                           TRAFFIC CARRIAGE AGREEMENT

------------------------------------------------------------------------------

                                 IPVoice.com, Inc.

                            Consumer Credit Application

------------------------------------------------------------------------------

Name:  DIALWiP
       ------------------------------------------------------------

Address:  4319 Lakeside Meadow
          ---------------------------------------------------------

City, State & Zip:  Missouri  TX  77459
                    -----------------------------------------------

Type of Business:  Communication
                   ------------------------------------------------
Circle One:
  C-Corporation    S-Corporation Partnership   LLC   Sole Proprietorship

Date Established:  1999
                   --------------------------------------------
Employer Identification Number:  262874321
                                 ------------------------------

Contact Person & Title:  Al Alya pp.
                         --------------------------------------
Phone:  281-403-1362     Fax:  509-272-8243
        -------------          --------------------------------
Email:  ??: @excite.com.
        ------------------------------

BANK INFORMATION

     Name:  Bank of America
            ------------------------------
     Contact Person: Any
                     ---------------------

     Branch Location:  TOWN Country
                       -------------------
     Phone: 803-462-6789  Fax:
            ------------       -----------
     Account Number:
                    ----------------------

TRADE REFERENCES

     Name:   STST
             -----------------------------
     Contact Person: ?????
                    ----------------------
     Account Number:
                    ----------------------
              Phone: 616-846-0016  Fax:
                    --------------      -------------

     Name:   Sprint
             -----------------------------
     Contact Person:  Any
                    ----------------------
     Account Number:  9219199266
                    ----------------------
              Phone:                Fax:
                    --------------      -------------

     Name:   ?????
             -----------------------------
     Contact Person:
                    ----------------------
     Account Number:
                    ----------------------
              Phone:               Fax: 713-599-1342
                    --------------      -------------

                                       22

<PAGE>   23
                           TRAFFIC CARRIAGE AGREEMENT
--------------------------------------------------------------------------------

                               IPVOICE.COM, INC.

                    CONSUMER CREDIT APPLICATION (CONTINUED)

We are providing the above information for the purpose of obtaining credit and
do hereby warranty that it is true. We hereby authorize the references listed
above to release financial information, including bank account information, and
credit reports to IPVoice.com, Inc.

            /s/  Al Alya                               President
---------------------------------------     ------------------------------------
              Signature                                 Title

              Al Alya                                   10-31-00
---------------------------------------     ------------------------------------
            Printed Name                                Date

Please return completed form to:            IPVoice.com, Inc. - Account Manager
                                            7585 East Redfield Road, Suite 202
                                            Scottsdale, AZ 85260

                                       23<PAGE>
                                                                    Exhibit 10.1
--------------------------------------------------------------------------------
              SEAGATE SOFTWARE INFORMATION MANAGEMENT GROUP, INC.
                          SOFTWARE LICENSE AGREEMENT
--------------------------------------------------------------------------------

License Number:______________        Commencement Date:  September 20, 2000

BETWEEN:

     SEAGATE SOFTWARE INFORMATION
     MANAGEMENT GROUP (US), INC.         SEAGATE TECHNOLOGIES, INC.
     510 Thornall Street, Suite 270      915 Disc Drive
     Edison, NJ  08837                   Scotts Valley, CA 95066
     Attn:  Controller's Office
     "Seagate"                           "Customer"

1.     LICENSE GRANT

Seagate hereby grants to Customer a non-exclusive, non-transferable, perpetual
license to use the Licensed Programs subject to the terms and conditions set
forth in this Agreement.

2.     DEFINITIONS

2.1    "Licensed Programs" means the object code software that Seagate offers to
Customer pursuant to this Agreement and which is set forth in Schedule A,
together with any updates thereto supplied by Seagate, and any associated system
and end-user Documentation supplied by Seagate.

2.2    "Customer" means the specific corporation or division designated herein
or any successor assignee (whether by change of name, dissolution, merger,
consolidation, reorganization or otherwise) to such corporation or division or
its business assets.

2.3    "Documentation" means all materials supplied by Seagate, whether in
printed or online form or on magnetic tape or other media, that explain or
facilitate the use of the Licensed Programs, which may include, without
limitation, users' manuals, standard operational manuals or instructions,
training materials, flow charts, logic diagrams, system manuals, programming
manuals and modification manuals.

3.     PAYMENT

3.1    The license fee and all other amounts to be paid by Customer are set
forth in Schedule A to this Agreement. License fees will be invoiced upon
shipment of the Licensed Programs. Notwithstanding the foregoing, the fees and
other charges for any services performed by Seagate under this Agreement shall
be as agreed by the parties pursuant to Schedule D attached hereto. Unless
specified otherwise, all references to dollars in this Agreement refer to U.S.
dollars.

3.2    Payment terms are net-30 days from date of invoice.

3.3    Seagate reserves the right, without prejudice to any other remedy it
might have, to charge Customer interest on any overdue payments at a monthly
rate of one and one-half percent (1.5%, i.e., 18% per annum) or at the maximum
legal rate, whichever is less.

3.4    In addition to all charges made hereunder, Customer shall pay all taxes
and withholding which become due as a result of transactions under this
Agreement, and shall pay to Seagate such of those taxes

                                     - 1 -
<PAGE>

and withholding which are required to be collected or paid by Seagate to tax
authorities. Taxes include, but are not limited to, sales, use, excise, goods
and services, withholding and personal property taxes, but does not include
taxes based on Seagate's net income.

4.     DELIVERY

4.1    Seagate agrees to deliver the Licensed Programs F.O.B. Seagate's
facility. Customer shall pay, or reimburse Seagate, for all shipping charges to
Customer's location, and Seagate shall not be obligated to furnish insurance
covering any shipment. Seagate will provide Customer with initial sets of the
Documentation as set forth in Schedule A.

4.2    Seagate agrees to provide professional services for Customer pursuant to
the terms and conditions of this Agreement and Schedule E.

5.     USE

5.1    Customer's right to use the Licensed Programs, and use of the
Documentation in connection therewith, is restricted to internal installation
and use of the Licensed Programs in accordance with the software license and use
restrictions set forth in Schedule B and only for Customer's internal data
processing requirements.

5.2    Customer shall not modify the Licensed Programs. Customer shall not
cause, and shall not permit, the reverse engineering, disassembly,
decompilation, translation or adaptation of the Licensed Programs, except to the
extent expressly authorized by applicable law notwithstanding this limitation.
Seagate shall own all rights in any copy, translation, modification, adaptation,
or derivative work of the Licensed Programs, including the Documentation, and
Customer hereby assigns all rights in them (including moral rights) to Seagate.

5.3    Customer shall not obtain any rights or title to any copyright, trademark
or other proprietary rights belonging to Seagate except as granted in this
Agreement.

5.4    Customer will ensure that the Licensed Programs are only used as provided
by this Agreement and will not sell, sublicense, rent, lease, or otherwise
transfer the Licensed Programs, or make the Licensed Programs available in any
form, to any third party.

6.     COPYING

6.1    Customer may only make copies of the object code software or parts
thereof as are reasonably necessary for disaster recovery, archiving and backup.

6.2    The license granted to Customer herein applies to such copies as it
applies to the Licensed Programs, provided use of such copies is limited to the
purposes set forth in Section 6.1.

6.3    Except as expressly set forth in Schedule A, no copies of the
Documentation may be made without the prior approval of Seagate.

6.4    Customer shall ensure that any copyright notice, trademark, or other
proprietary rights notice placed by Seagate on the Licensed Programs or
Documentation remain in evidence and are reproduced on any copies of the
Licensed Programs and Documentation made by Customer.

7.     MAINTENANCE AND SUPPORT

                                     - 2 -
<PAGE>

Seagate shall provide to Customer the maintenance and support services for the
Licensed Programs described in Schedule C hereto, provided that Customer remains
current in its payment of the applicable fees for such services as set forth in
Schedule C, and further provided that such maintenance and support services are
then-currently available from Seagate.

8.     INTELLECTUAL PROPERTY RIGHTS

8.1    All intellectual property rights of Seagate with respect to the Licensed
Programs and Documentation shall remain the exclusive property of Seagate.

8.2    If an action is brought against Customer claiming that the Licensed
Programs infringe any United States patent, or worldwide copyright or trade
secret rights, of a third party, Seagate shall defend Customer and shall pay the
damages and costs finally awarded against Customer, or settlements entered into
by Seagate on Customer's behalf, in the action, subject to Section 8.3, but only
if (a) Customer notifies Seagate promptly and in writing upon learning that the
claim might be asserted, (b) Seagate has sole control over the defense of the
claim and any negotiation for its settlement or compromise, (c) Customer takes
no action that, in Seagate's judgment, materially impairs Seagate's defense of
the claim, and (d) Customer cooperates and assists in the defense or settlement
of the claim, as reasonably requested by Seagate.

8.3    If Customer's use of the Licensed Programs is enjoined by a court of
competent jurisdiction, or if Seagate wishes to minimize its liability
hereunder, Seagate may, at its option and expense, either (a) substitute a
substantially equivalent non-infringing item for the infringing item, (b) modify
the infringing item so that it no longer infringes but remains functionally
equivalent, or (c) obtain for Customer the right to continue using such item.
If none of the foregoing is commercially practicable, Seagate will accept a
return of the Licensed Programs which are subject to the injunction and refund
to Customer the license fee applicable thereto depreciated on a straight-line
basis over five (5) years.  The indemnity in Section 8.2 will not apply if and
to the extent that the infringement claim results from (a) a correction,
modification or unauthorized merged portion of the Licensed Programs not
provided by Seagate, (b) a failure to promptly install an update, (c) the
combination of the Licensed Programs with items not provided by Seagate, or (d)
the performance of services or development of customizations to the Licensed
Programs by Seagate pursuant to a specific design submitted by Customer.

8.4    NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, THE FOREGOING
STATES THE ENTIRE LIABILITY AND OBLIGATION OF SEAGATE WITH RESPECT TO
INFRINGEMENT OR CLAIMS OF INFRINGEMENT OF ANY PATENT, COPYRIGHT, TRADE SECRET OR
OTHER INTELLECTUAL PROPERTY RIGHT BY THE LICENSED PROGRAMS, OR OTHERWISE ARISING
OUT OF THIS AGREEMENT.

9.     TERM

9.1    The term of this Agreement shall commence on the commencement date
indicated on page one of this Agreement.

9.2    The license granted Customer herein shall be for a perpetual period
(unless terminated as provided in this Agreement), however, Seagate shall not
continue to provide maintenance and support services pursuant to Section 7
hereof unless such services are then-currently offered by Seagate and Customer
shall have paid all support and maintenance charges as specified in Schedule C.

10.    TERMINATION

10.1   Seagate may terminate this Agreement, upon written notice, if Customer
breaches this Agreement and fails to correct the breach within thirty (30) days
following written notice specifying the breach.

                                     - 3 -
<PAGE>

10.2   Seagate may terminate this Agreement as a result of any proceedings,
voluntary or involuntary, in bankruptcy or insolvency by or against the
Customer.

10.3   Upon termination of this Agreement, Customer shall return all Licensed
Programs, including Documentation, belonging to Seagate.  All copies made shall
be destroyed by Customer and Customer shall provide written certification of
such destruction.

10.4   Termination will not discharge either party of any obligations hereunder
or from payments of sums due. Sections 3.3, 3.4, 8, 10.3, 11.4, 12, 13, 14, 15,
17, 18, 19, 20, 21 and 22 shall expressly survive termination of this Agreement.

11.    LIMITED WARRANTY

11.1   Seagate warrants that the Licensed Programs (with the exception of
customized programs) will, upon delivery and for a period of thirty (30) days
thereafter, substantially conform to the description thereof set forth in the
pertinent user manuals or other written specifications agreed to by the parties.

11.2   If Seagate receives notification within this warranty period of any
defects or problems, and such notification is determined by Seagate to be
accurate, Seagate shall use commercially reasonable efforts to correct such
defects or problems.  The above warranties specifically exclude defects
resulting from accident, abuse, unauthorized repair, misapplications,
modifications, combinations, merged portions or enhancements not supplied by
Seagate.  Seagate does not warrant that use of the Licensed Programs will be
uninterrupted or error free.  The foregoing states Customer's exclusive remedy
and Seagate's entire liability for any breach of this limited warranty set forth
in Section 11.1 above.

11.3   Seagate warrants that any service provided by it hereunder will be
performed consistent with generally accepted industry standards.  This warranty
shall be in effect for thirty (30) days from performance of the applicable
service.  Any deficiencies in such service must be reported in writing within
thirty (30) days of completion of such service.  For any breach of the foregoing
warranty, Customer's exclusive remedy, and Seagate's entire liability, shall be
the re-performance of the deficient service.

11.4   EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 11, THERE ARE NO
WARRANTIES, CONDITIONS, OR REPRESENTATIONS, EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, REGARDING THE LICENSED PROGRAMS, DOCUMENTATION AND ANY OTHER
SOFTWARE, MATERIALS OR SERVICES PROVIDED BY SEAGATE HEREUNDER, INCLUDING ANY
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY OR
MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF
THIRD PARTY RIGHTS, OR THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE,
ALL SUCH WARRANTIES BEING HEREBY FULLY DISCLAIMED.

12.    LIMITATION OF LIABILITY

12.1   EXCEPT AS SPECIFIED IN SECTIONS 8.2, 8.3 AND 8.4 OF THIS AGREEMENT,
SEAGATE'S LIABILITY TO CUSTOMER OR ANY OTHER THIRD PARTY FOR A CLAIM OF ANY KIND
ARISING AS A RESULT OF, OR RELATED TO, ANY LICENSED PROGRAMS, DOCUMENTATION OR
ANY OTHER SOFTWARE, MATERIALS OR SERVICES PROVIDED OR DEVELOPED PURSUANT TO THIS
AGREEMENT, WHETHER IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT
LIABILITY), UNDER ANY WARRANTY, OR OTHERWISE, SHALL BE LIMITED TO MONETARY
DAMAGES, AND THE AGGREGATE AMOUNT THEREOF FOR ALL SUCH CLAIMS SHALL IN NO EVENT
EXCEED AN AMOUNT EQUAL TO THE CUMULATIVE FEES PAID TO SEAGATE UNDER THIS
AGREEMENT FOR THE PRODUCTS AND/OR SERVICES DIRECTLY CAUSING THE LIABILITY.

                                     - 4 -
<PAGE>

12.2   UNDER NO CIRCUMSTANCES SHALL SEAGATE BE LIABLE TO CUSTOMER OR ANY THIRD
PARTY FOR COSTS OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS), EVEN IF
SEAGATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3   FOR PURPOSES OF THIS SECTION 12, SEAGATE INCLUDES SEAGATE AND ANY
AFFILIATED, CONTROLLING AND SUBSIDIARY ENTITIES OF SEAGATE, AND THE DIRECTORS,
EMPLOYEES, OFFICERS, AGENTS, SUBCONTRACTORS, LICENSORS AND SUPPLIERS OF ALL OF
THEM.  THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FUNDAMENTAL BREACH OR
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.  THE FOREGOING ALLOCATION OF
RISK IS REFLECTED IN THE FEES CHARGED UNDER THIS AGREEMENT.

12.4   NO ACTION, REGARDLESS OF FORM, ARISING UNDER THIS AGREEMENT MAY BE
BROUGHT BY CUSTOMER MORE THAN ONE (1) YEAR AFTER THE OCCURRENCE OF THE EVENTS
WHICH GAVE RISE TO THE CAUSE OF ACTION.

13.    CONFIDENTIALITY

13.1   Seagate represents that the Licensed Programs are proprietary to Seagate,
and that such Licensed Programs comprise confidential or proprietary information
of Seagate.  Customer agrees to use reasonable efforts to protect the
confidential or proprietary nature of such Licensed Programs for so long as such
information remains confidential and proprietary to Seagate, using the same
degree of care it utilizes for the protection of its own confidential and
proprietary information of like importance, provided such information is
suitably marked and identified as proprietary or confidential to Seagate at the
time it is provided to Customer.

13.2   Either party may disclose the existence and the general nature of the
relationship between the parties established by this Agreement provided it does
not disclose any of the specific pricing, terms or conditions hereof.  However,
each party shall be entitled to disclose the terms and conditions of this
Agreement:  (i) as required by any court or other governmental body; (ii) as
otherwise required by law; (iii) to legal counsel of the parties; (iv) in
confidence, to accountants, banks, and financing sources and their advisors; (v)
in confidence, in connection with the enforcement of this Agreement or rights
under this Agreement; or (vi) in confidence, in connection with an actual or
prospective merger, acquisition or similar transaction.

13.3   Customer shall have no obligation hereunder to Seagate to protect the
confidentiality of any information to the extent such information: (a) was known
to Customer prior to disclosure hereunder as evidenced by written documentation;
(b) is hereafter received from a third party without any obligation to keep it
confidential; (c) is or becomes publicly available by other than unauthorized
disclosure by Customer; (d) is independently developed by Customer without
reference to the confidential information; (e) is approved for release by
written authorization of Seagate; or (f) is disclosed to third parties by
Seagate without any restriction of confidentiality.  The above obligation shall
apply equally to Customer's employees, contractors and consultants.

14.    ASSIGNMENT

Customer shall not assign or otherwise transfer, directly or indirectly its
rights under this Agreement, by operation of law or otherwise, including in the
case of merger, acquisition of a greater than fifty percent (50%) interest in
Customer by any other person or sale of Customer's assets, without the prior
written consent of Seagate, and any such attempted assignment or transfer shall
be void and shall result in the immediate and automatic termination of this
Agreement.  Any permitted transfer of the Licensed Programs must include the
most recent update and all prior versions.  Subject to the foregoing, this
Agreement shall be binding upon and inure to the benefit of the parties hereto,
and their successors and assigns.

                                     - 5 -
<PAGE>

15.    NOTICES

15.1   All notices or other communication required or permitted to be given
under this Agreement shall be delivered or addressed as follows:

Customer:                       Seagate:

______________________          SEAGATE SOFTWARE INFORMATION
______________________          MANAGEMENT GROUP (US), INC.
______________________          510 Thornall Street, Suite 270
______________________          Edison, NJ  08837
Attn:_________________          Attn:  Controller's Office

15.2   Any notice or other communication (other than telephone requests for
maintenance or support) must be in writing, in English or French, and either
actually delivered (including delivery by facsimile, telex, courier or similar
means) or deposited in the United States mail or Canada Post in registered or
certified form, return receipt requested, postage prepaid, addressed to the
receiving party at the address set forth above or to such other address as such
party may indicate by notice in accordance with this Section.  Notice will be
effective on the date that it is delivered or, if sent by mail accordance with
this Section, three (3) days after the date of mailing.

16.    FORCE MAJEURE

Neither party shall be liable for any delays in the performance of any of its
obligations hereunder due to causes beyond its reasonable control, including,
but not limited to, fire, strike, wars, riots, acts of any civil or military
authority, acts of God, judicial action, unavailability or shortages of
materials or equipment, failures or delays in delivery of vendors and suppliers
or delays in transportation.  The foregoing shall not apply to a party's
financial obligations under this Agreement.

17.    GENERAL

17.1   In the event that one or more of the provisions contained in this
Agreement shall for any reason be held invalid, illegal or unenforceable in any
respect, such invalidity, illegality or unenforceability shall not affect any
other provisions contained in this Agreement.

17.2   The headings contained in this Agreement are for the purposes of
convenience only and are not intended to define or limit the contents of this
Agreement.

17.3   The parties are independent contractors and neither party is an employee,
agent, partner, or joint venturer of the other.  Neither party has the right or
ability to bind the other to any agreement with a third party or to incur any
obligation or liability on behalf of the other party.

17.4   THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE
LAWS OF THE STATE OF CALIFORNIA, U.S.A., EXCLUSIVE OF ANY PROVISIONS OF THE
UNITED NATIONS 1980 CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS,
INCLUDING ANY AMENDMENTS THERETO, AND WITHOUT REGARD TO PRINCIPLES OF CONFLICTS
OF LAW.

17.5   Customer hereby acknowledges that the Licensed Programs are subject to
export controls, pursuant to U.S. Export Administration Regulations and the
export laws and regulations of other countries ("Export Laws").  Customer shall
comply with all applicable Export Laws, and shall not export, reexport,
transfer, divert or disclose, directly or indirectly, including via remote
access, the Licensed Programs, any

                                     - 6 -
<PAGE>

confidential information contained or embodied in the Licensed Programs, or any
direct product thereof, except as authorized under the Export Laws.

17.6   Any waiver of any provision or breach of this Agreement must be in
writing and shall not constitute a waiver of any other provision or breach.

17.7   This Agreement may be executed in two (2) or more counterparts or
duplicate originals, all of which shall be regarded as one and the same
instrument, and which shall be the official and governing version in the
interpretation of this Agreement.

17.8   This Agreement, including all Schedules and Addenda attached hereto and
incorporated herein, supersedes all prior agreements and understandings between
the parties related to the subject matter hereof and is intended by the parties
as the complete and exclusive statement of the terms of the agreement between
the parties.  This Agreement shall not be modified, except by written agreement
signed by both of the parties hereto.  The terms and conditions of this
Agreement shall apply notwithstanding any additional or different terms and
conditions of any ordering document or other instrument submitted by Customer,
which terms and conditions shall be void and of no effect.  The parties have
required that this Agreement and all documents relating thereto be drawn up in
English.  Les parties ont demande que cette convention ainsi que tous les
documents que s'y attachent soient rediges en anglais.

18.    THIRD PARTY SUPPLIER'S WARRANTY DISCLAIMER

EACH SUPPLIER AND LICENSOR TO SEAGATE OF ANY PORTION OF THE LICENSED PROGRAMS
("THIRD PARTY SUPPLIER") DISCLAIMS ALL WARRANTIES EXPRESS, IMPLIED, OR
OTHERWISE, INCLUDING, WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.  IN NO EVENT SHALL ANY THIRD PARTY SUPPLIER BE
LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES
ARISING OUT OF THIS AGREEMENT OR THE USE, LICENSE OR DELIVERY OF ANY LICENSED
PROGRAMS.

19.    AUDIT RIGHTS

Upon reasonable notice to Customer and during Customer's business hours, Seagate
shall have the right to audit, at Seagate's expense, the Licensed Programs in
Customer's possession and Customer's books and records, to determine its
compliance hereunder.  In the event any such audit reveals that Customer has
breached a material obligation hereunder, then, in addition to such other
remedies as Seagate may have, Customer shall pay or reimburse to Seagate the
cost of the audit.

20.    U.S. GOVERNMENT RESTRICTED RIGHTS

If any Licensed Programs are to be supplied under a U.S. government contract,
the U.S. government's rights to use, modify, reproduce, release or disclose the
Licensed Programs are restricted in accordance with FAR 12.212 and DFARS
227.7202 and the restrictions set forth in this Agreement.

21.    DISPUTE RESOLUTION

21.1   Except as otherwise provided below, any controversy or claim arising out
of or relating to this Agreement shall be submitted to final and binding
arbitration in San Francisco, California, in accordance with the commercial
rules of the American Arbitration Association ("AAA"). The arbitration shall be
before a single arbitrator, except that in the event the amount in controversy
exceeds one hundred thousand dollars ($100,000) the arbitration shall be before
three (3) arbitrators and the decision of any two of them shall be binding. If
not mutually agreed upon, the arbitrator(s) shall be selected according to AAA
rules from a list, prepared by the AAA, of persons having expertise in the
subject matter. Judgment upon the award may be entered in any court having
jurisdiction thereof. This provision is self-executing, and in the

                                     - 7 -
<PAGE>

event that either party fails to appear at any properly noticed arbitration
proceeding, an award may be entered against such party notwithstanding said
failure to appear.

21.2   Notwithstanding the foregoing: (1) any claim or controversy related to
the intellectual property rights of Seagate, including but not limited to any
controversy as to whether or not certain information is confidential
information, and including the contesting of any claim of ownership of trade
secrets, trademarks, copyrights, patents or other proprietary technology or
intellectual property, and including any claim as to whether or not there has
been any breach of Seagate's rights as to such property, shall not be determined
by arbitration, but only by a court located in California, to whose exclusive
jurisdiction and venue Customer hereby consents; and (2) Customer acknowledges
that any breach of its obligations under this Agreement with respect to the
proprietary rights or confidential information of Seagate will cause Seagate
irreparable harm, and therefore Seagate will be entitled to equitable relief in
addition to all other remedies provided by this Agreement or available at law,
in any court of competent jurisdiction.

21.3   In the event of any litigation or arbitration hereunder, the arbitrator
or court shall award costs and reasonable attorneys' fees to the prevailing
party.

22.    BINDING AGREEMENT

This Agreement shall not be deemed accepted by or binding upon Seagate unless
and until a copy, fully executed by Customer and an authorized representative of
Seagate, is delivered to Customer.  This Agreement shall be deemed accepted and
made where executed by Seagate.

In witness whereof, the parties hereto have caused this Agreement to be executed
by their duly authorized representatives

CUSTOMER                             SEAGATE

BY:_____________________________     BY:_______________________________

NAME:___________________________     NAME:____________________________

TITLE:__________________________     TITLE:____________________________

DATE:___________________________     DATE:_____________________________

                                     - 8 -
<PAGE>

                                   SCHEDULE A

License No.:________________        Customer:  Seagate Technologies, Inc.

In reference to Licensed Programs:

Description         # of Copies ("LICENSED COPIES")       Price*
----------------  ------------------------------------  ----------

Seagate Info 7    1000 Concurrent Access License (CAL)  $1,498,750
Seagate Info 7    500 Named User Designer License       included

*Includes a 50% discount off of Seagate Software's list prices.

Buy Now Discount:  If Customer executes this Agreement no later than September
30, 2000, an additional discount of $300,000 will be applied to the license fees
indicated above.

Special Terms:  For a period of one (1) year following execution of this
Agreement, Seagate will offer to Customer a 50% discount on all of Seagate's
software products, and all aintenance and technical support services.

In reference to Documentation:

                                     - 9 -
<PAGE>

                                   SCHEDULE B
Permitted Uses.
--------------

Use of the identified versions of Licensed Programs are further subject to the
additional restrictions set forth in this Schedule B. For new versions not
identified herein, Customer shall be subject to the use restrictions contained
in the electronic license that accompanies the applicable media.  Such
electronic license shall contain a provision which allows Customer to return any
Seagate PRODUCT within thirty (30) days from the date of purchase in the event
that Customer does not agree to be bound by any such use restrictions.

SEAGATE INFO 7.0:
-----------------

1.  CLIENT AND SERVER SOFTWARE.  The Licensed Programs include "Server Software"
and "Client Software".  Server Software is defined as those modules of the
Licensed Programs installed on a network, file or web server computer ("Server")
that manage and control the automated exchanges of information with Clients
through various telecommunication channels.  Client Software is defined as those
modules of the Licensed Programs that run on remote computers ("Clients") and
facilitate communications with the Server Software.  Customer may install and
use both the Server Software and Client Software on multiple Server and Client
computers under Customer's control in the United States, and any other country
to which the Licensed Programs are legally exported, provided that the number of
Client Licenses, Designer Licenses, Administrator Licenses and Software
Developer's Kit Licenses set up or configured at any one time does not exceed
the total number of such licenses ordered by Customer, as further described in
Sections 2 and 3 below.  The Licensed Programs are "in use" on a Server or
Client when they are resident in memory (i.e., RAM) or when executable and other
files are installed on the hard drive or other storage device of that Server or
Client.

2.  TYPES OF END USER LICENSES.  Each end user installing, using and/or
accessing the Licensed Programs must be authorized using one or more of the
following types of licenses:  (1)  Client License, (2) Designer License, (3)
Administrator License, and (4) Software Developer's Kit License.

(1)  Client License.   An end user authorized via a Client License may install,
     access and use the Licensed Programs to view, schedule and analyze existing
     reports, queries and OLAP cubes (and other objects identified in the
     Licensed Programs' documentation) using the Server Software and Client
     Software components that are described in the Licensed Programs'
     documentation, including without limitation:  (a) Info Administrator, (b)
     Info Viewer, (c) Info Analyzer, (d) Info Desktop, (e) Info Query (including
     the design and edit of queries), (f) Info Worksheet, (g) Info Worksheet for
     Java, (h) Info Worksheet for HTML, and (i) Info Desktop for Outlook.  In
     addition, an end user authorized via a Client License may install and use
     the Info WebAccess Server component on one or more web Servers to permit
     access via a web browser.  Web browser access requires a Client License and
     may be used in addition to, or as a replacement for, access via the Info
     Desktop component.  An end user authorized via a Client License may not
     design reports, queries or cubes unless such user also holds a Designer
     License.  Client Licenses may be ordered either as Named User Licenses or
     Concurrent Access Licenses as defined in Section 3.

(2)  Designer License.  An end user authorized via a Designer License must also
     have a Client License and may install and use the Licensed Programs to
     design reports, queries, meta data and OLAP cubes using the following
     Server Software and Client Software components, as such components are more
     fully described in the Licensed Programs' documentation:  (a) Info Report
     Designer (for designing reports directly against a database), (b) Info SQL
     Designer (for designing queries and complex SQL), (c) Info View Designer
     (for setting up meta data), and (d) Info Cube Designer (for structuring
     OLAP cubes).  An end user authorized via a Designer License may then use
     the Licensed Programs to share the reports,

                                     - 10 -
<PAGE>

     queries and OLAP cubes it creates with end users having a Client License.
     Designer Licenses may be ordered only as Named User Licenses as defined in
     Section 3.

(3)  Administrator License.  Customer's license of the Licensed Programs
     includes one pre-defined Administrator License, which authorizes a single,
     named individual (the "Administrator") to install and use the Server
     Software and Client Software components as permitted under a Client License
     and/or Designer License solely to facilitate use of the Licensed Programs
     by other licensed end users holding a Client License or Designer License.
     The Administrator License is provided only as a Named User License as
     defined in Section 3.  Customer may authorize additional Administrator
     Licenses; however, for each such Administrator License, the corresponding
     Administrator must hold both a Client License and a Designer License.

(4)  Software Developer's Kit License.  For each Software Developer's Kit
     License ordered, one named individual who holds a Client License (the
     "Developer") may install and use the Licensed Programs on a single computer
     to design, develop and test software applications and tool products (each,
     a "Custom Application"), as more fully described in Subsections (a), (b)
     and (c) immediately below, solely for facilitating end user access to the
     Server Software components, including,  Info APS, Info Server, Info
     WebAccess Server, Info OLAP Server, and any other Server Software based
     component licensed by Seagate.  However, a Software Developer's Kit License
     alone does not provide any other end user with the right to use the
     Licensed Programs, and each end user directly or indirectly accessing, or
     obtaining the benefit of, the Licensed Programs through a Developer's
     Custom Application or otherwise must, at a minimum, be properly authorized
     pursuant to a Client License.  Software Developer's Kit Licenses may be
     ordered only as Named User Licenses as defined in Section 3.

a)   Sample Code. Developers may modify the sample source code included in the
     Licensed Programs as "samples" ("Sample Code") to internally design,
     develop, and test their Custom Application. Developers may reproduce and
     distribute the Sample Code, along with any modifications they make, in
     object code form only, subject to the requirements of Subsection (c) below.

b)   Redistributable Code. Developers may reproduce and distribute portions of
     the Licensed Programs identified as "redistributable files" in the
     REDIST.TXT file ("Redistributable Code") in object code form only, subject
     to the requirements of Subsection (c) below.

c)   Distribution Requirements. Developers may copy and redistribute the Sample
     Code and/or Redistributable Code, in object code form only (collectively,
     "Redistributable Components"), and grant end users of their Custom
     Application the right to use the Redistributable Components provided that:
     (i) Customer/Developer distributes, and permits use of, the Redistributable
     Components only in conjunction with, and as a part of, the Custom
     Application; (ii) the Custom Application adds significant and primary
     functionality to the Redistributable Components; (iii) the Redistributable
     Components only operate in conjunction with the Server Software; (iv)
     Seagate's name, logo, or trademarks cannot be used to market or identify
     the Custom Application; (v) a valid copyright notice benefiting Seagate
     must be included on the Custom Application; (vi) all end users of the
     Custom Application must also be licensed LICENSED PROGRAM end users
     possessing, at a minimum, a Client License; and (vii) Customer defends,
     indemnifies and holds Seagate harmless from and against any claims or
     lawsuits, including attorneys' fees, that arise or result from the use or
     distribution of the Custom Application.

3.  NAMED USER LICENSES AND CONCURRENT ACCESS LICENSES.  When use of the
Licensed Programs is licensed on a named user basis, each named individual
accessing the Licensed

                                     - 11 -
<PAGE>

Programs must have their own separate license as identified in Section 2 (a
"Named User License") and must possess an accompanying authorized personal
"Unique User ID" as described in the documentation (a "UUID") permitting access
to and use of the Licensed Program components corresponding to such license as
listed in Section 2. An end user may install and use only those Licensed Program
components for which they have obtained a license and accompanying authorized
UUID. Customer may have only as many UUID(s) defined or in use at any one time
as have been licensed from Seagate as set forth in Customers particular ordering
documentation or license agreement. Unless Customer's ordering documentation or
license agreement provides expressly to the contrary, no UUID or Named User
License may be shared by more than one individual. In addition, Named User
Licenses and UUID(s) may not be transferred from one individual to another
unless the original end-user permanently leaves Customer's employment.

When use of the Licensed Programs is licensed on a concurrent access basis,
Customer obtains the right to set up and configure the Licensed Programs with an
unlimited number of Named User Licenses and UUID(s), but the number of end users
who can access the Licensed Programs at any one time is limited to the number of
"Concurrent Access Licenses" ("CAL(s)") ordered by Customer.  CAL(s) are ordered
in block sizes specified by Seagate and are assigned to a particular Info APS or
Info APS cluster, as these Server Software components are more fully described
in the documentation, and these blocks may not be split across different Info
APS' or Info APS clusters unless Customer's ordering documentation or license
agreement provides expressly to the contrary.  Customer acknowledges that
Seagate may control the number of Named User Licenses, CAL(s), and other
licensed LICENSED PROGRAM components, including the use of such components,
pursuant to key codes.

4.  UNIX INFO SERVER.  The Server Software component referred to as Info Server
may also be licensed in a Unix version ("UNIX Info Server").  For each UNIX Info
Server license ordered by Customer, Customer is permitted to install and use one
copy of the UNIX Info Server component on a single Server computer for use only
in conjunction with the other Licensed Programs licensed hereunder, and
accessible only to end users possessing, at a minimum, a Client License.  Except
to the extent in conflict with this Section 4, Customer's use of the UNIX Info
Server shall otherwise be subject to all of the terms and conditions of this
Schedule B and the Agreement.

5.  STANDALONE INFO ANALYZER.  The license to the Licensed Programs also
includes a limited license to use the Licensed Program component as the
"Standalone Info Analyzer" as such component is more fully described in the
Licensed Programs' documentation.  Customer may install and use the Standalone
Info Analyzer on multiple Server and Client computers under Customer's control
in the United States, and any other country to which the Licensed Programs are
legally exported, provided that the Standalone Info Analyzer is used only to
view reports generated by the Licensed Programs.  Users of the Standalone Info
Analyzer are not required to hold a Client License or any other of the types of
licenses described herein.  However, the right to use the Standalone Info
Analyzer does not provide an end user with the right to use any other component
of the Licensed Programs (e.g., Info APS; HTML, Java and Windows desktops), and
each end user directly or indirectly accessing, or obtaining the benefit of,
such other Licensed Program components must, at a minimum, be properly
authorized pursuant to a Client License.  Except to the extent in conflict with
this Section 5, Customer's limited use of the Standalone Info Analyzer hereunder
shall otherwise be subject to all of the terms and conditions of this Schedule B
and the Agreement.

6.  LIMITED MANAGE EXEC LICENSE.  The media containing the Licensed Programs may
also include a copy of the Manage Exec product ("Manage Exec").  Customer may
install and use Manage Exec subject to the terms and conditions of this
Agreement and of the software license agreement accompanying Manage Exec.  By
accepting the terms and conditions of this Agreement you also accept the terms
and conditions of the Manage Exec software license agreement.

7.  THIRD-PARTY SOFTWARE.  Certain Licensed Program components use the following
third-party software programs which are loaded (in both object and source code
form) on the Licensed Programs' media:  omniNames (the "GNU Programs"), which
have not been modified by Seagate; and uses the

                                     - 12 -
<PAGE>

following software libraries: JacORB, omniORB library, and omnithread library
(collectively, the "GNU Libraries"), JacORB and omniORB library having been
modified by Seagate in 2nd quarter 1998. The use, distribution, and modification
of the GNU Programs is governed by the terms and conditions of the GNU General
Public License, and the use, distribution, and modification of the GNU Libraries
is governed by the terms and conditions of the GNU Library General Public
License, a copy of each may be found at http://www.gnu.org. With respect to the
GNU Programs and GNU Libraries, in the event of a conflict between the terms of
this Schedule B and the Agreement, and the GNU General Public License or the GNU
Library General Public License, respectively; the terms of the GNU General
Public License or GNU Library General Public License, as applicable, shall
control.

                                     - 13 -
<PAGE>

                                   SCHEDULE C

License No:________________        Customer: Seagate Technologies, Inc.

In reference to maintenance & support:

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------
<S>           <C>                             <C>            <C>                        <C>
Installation  Production System Installation  _____________  Number of Named Contacts:  _____________
#             Installation Name:
              Registration Number:            _____________  Number of Backup Contacts: _____________
              Development System              _____________
              Installation Name:
              Registration Number:            _____________
-----------------------------------------------------------------------------------------------------
</TABLE>

Support:
<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------
             Component
              (e.g.,
Licensed      seats,                                                                    MSRP        Total MSRP
Software     licenses,       No. of                                                    Support      Support Fees
(including    copies,       Component     Support      Commencement     Expiration    Fees (per    for Licensed
version #)    etc.)           Units       Product          Date            Date         Unit)        Software
----------------------------------------------------------------------------------------------------------------
<S>          <C>            <C>          <C>           <C>              <C>           <C>          <C>
Seagate      CAL              1000       Info 24X7      10/1/2000       9/30/2001                    $123,000
Info 7                                   Enterprise
                                         Support
----------------------------------------------------------------------------------------------------------------
Seagate      Named             500       Info 24X7      10/1/2000       9/30/2001                    included
Info 7       User
----------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------
                                                                                      Total MSRP    $123,000
                                                                                      Support
                                                                                      Fees:
                                                                                      --------------------------

                                                                                      --------------------------

                                                                                      Less
                                                                                      Discounts:
                                                                                      --------------------------

                                                                                      --------------------------
                                                                                      Total         $123,000
                                                                                      Extended
                                                                                      Support
                                                                                      Fees:
----------------------------------------------------------------------------------------------------------------
</TABLE>

                                     - 14 -
<PAGE>

Upgrade Advantage:
<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------------------------------------------
                                                                                                             Total MSRP
                                                                                                               Upgrade
                         Installation          No. of                                 Advantage Fees (per   Advantage Fees
Licensed Software        Registration     Copies/Licenses/  Commencement  Expiration   Copy, License or      for Licensed
(including version #)         No.                CALS           Date         Date          CAL)                Software
--------------------------------------------------------------------------------------------------------------------------
<S>                     <C>               <C>               <C>           <C>         <C>                  <C>
Seagate Info 7                             1000 CAL          10/1/2000     9/30/2001                           $299,750
--------------------------------------------------------------------------------------------------------------------------
Seagate Info 7                             500 Named User    10/1/2000     9/30/2001                           included
                                           Designer
--------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------
                                                                                       Total MSRP Upgrade      $299,750
                                                                                       Advantage Fees:
                                                                                      ------------------------------------

                                                                                      ------------------------------------
                                                                                       Less Discounts:
                                                                                      ------------------------------------

--------------------------------------------------------------------------------------------------------------------------
                                                                                       Total Extended          $299,750
                                                                                       Upgrade
                                                                                       Advantage Fees:
                                                                       ---------------------------------------------------
                                                                        Total          $299,750
                                                                        Service Fees:
--------------------------------------------------------------------------------------------------------------------------
</TABLE>

CUSTOMER                                   SEAGATE

By:    __________________________          By:    __________________________

Name:  __________________________          Name:  __________________________

Title: __________________________          Title: __________________________

Date:  __________________________          Date:  __________________________

                                     - 15 -
<PAGE>

                  DESCRIPTION OF SUPPORT AND UPGRADE ADVANTAGE

1.0  DEFINITIONS

"Development System" shall mean the Licensed Software that is part of a pre-
Production System (e.g., test system or prototype) or is being used by Customer
to develop a Production System.

"Documentation" shall mean Seagate's written or electronic users manual
accompanying the Licensed Software.

"Error" shall mean a problem with the Licensed Software that causes the Licensed
Software to fail to operate in accordance with its Documentation.

"Fix" shall mean a partial release of the Licensed Software that corrects one or
more specific defects.

"Incident" shall mean a Customer inquiry regarding the Licensed Software or a
problem with the Licensed Software reported by Customer to Seagate.

"Installation" shall mean the Licensed Software comprising a Production System
and/or Development System identified by the registration number for the
associated APS or APS cluster set forth on the cover page of this Agreement.

"Maintenance Release" shall mean a full release of the Licensed Software that
includes error corrections to existing functionality.

"Major Release" shall mean a full release of the Licensed Software that includes
significant feature enhancements and/or new functionality.

"Named Contacts" and "Backup Contacts" shall mean the personnel of Customer
(English-speaking) who are identified by name to Seagate in writing and who may
contact Seagate for support.  The number of Named Contacts and Backup Contacts
shall be limited to that number provided by the applicable Support Product as
set forth on Attachment A, unless a different number is set forth on the cover
page of this Agreement.

"Production System" shall mean the Licensed Software that is being used as a
regular part of the day to day operations of Customer.

"Seagate Business Day(s)" shall mean the normal business days for the Seagate
regional support centers as set forth on Attachment B, excluding any holidays
recognized by such support centers.

"Seagate Business Hours" shall mean the normal business hours during Seagate
Business Days for the Seagate regional support centers as set forth on
Attachment B.

"Services" shall mean, as applicable, Support Services, Upgrade Advantage
Services, Additional Services and/or any other services provided by Seagate
under this Agreement.

"Severity 1 Incident" shall mean an Incident that involves a complete or nearly
complete loss of service for a Production System, i.e., the Production System is
running at 0 - 20% of its normal capacity (with respect to the number of users
or reports adversely affected).

"Severity 2 Incident" shall mean an Incident that involves (i) a substantial
loss of service for a Production System, i.e., the Production System is running
at 21 - 80% of its normal capacity (with respect to the number of users or
reports adversely affected); or (ii) a complete or substantial loss of service
for a Development System, i.e., the Development System is running at 0 - 80% of
its normal capacity (with respect to the number of users or reports adversely
affected).

                                     - 16 -
<PAGE>

"Severity 3 Incident" shall mean an Incident that involves a minimal loss of
service for a Production System or Development System, i.e., the Production
System or Development System is running at 81 - 100% of its normal capacity
(with respect to the number of users or reports adversely affected).

"Severity 4 Incident" shall mean an Incident that does not involve any loss of
service for a Production System or Development System, i.e., typically includes
how-to questions, enhancement requests and system set-up questions, or inquiries
with respect to a system which is neither a Production System nor a Development
System.

"Support Coverage Period" shall mean, with respect to a Support Product, that
time period during which the Support Product is ordered by Customer commencing
on the Commencement Date and terminating on the Expiration Date specified on the
cover page of this Agreement.

"Support Hours" shall mean (i) Seagate Business Hours, if the Support Product
does not include 7x24 coverage; and (ii) if the Support Product includes 7x24
coverage, Monday through Sunday, 24 hours per day, for support of Severity 1
Incidents and Severity 2 Incidents, and Seagate Business Hours for the support
of all other Incidents.

"Support Product(s)" shall mean the standard support service offerings made
available by Seagate for the Licensed Software, as further described on
Attachment A, and ordered by Customer on the cover page of this Agreement.

"Upgrade Advantage" shall mean Seagate's standard maintenance program for the
Licensed Software pursuant to which the Upgrade Advantage Services are provided
to Customer.

"Upgrade Advantage Coverage Period" shall mean that time period during which
Upgrade Advantage is ordered by Customer commencing on the Commencement Date and
terminating on the Expiration Date specified on the cover page of this
Agreement.

"Work-Around" shall mean a temporary or permanent change in the set-up or
configuration of the Licensed Software and/or Customer's equipment and/or
network; or a Fix or other software supplied by Seagate to avoid the Error,
provided that:  (a) the functionality, compatibility or use of the Licensed
Software is not adversely affected, and (b) the Work-Around is not unduly
burdensome to Customer.

2.0  SERVICES

2.1  Support Services.  During the Support Coverage Period for each Support
Product ordered by Customer, Seagate will provide the following support services
to Customer for the Installation covered by such Support Product (the "Support
Services"):

  (a)  Help-Desk Support.  Inquiries from Customer regarding technical,
  operational and user issues, or problems with or defects in the Licensed
  Software, will be handled by the Seagate regional support center, either by
  telephone, electronic mail or facsimile, during the Support Hours, and within
  the target response times, for the applicable Support Product as set forth in
  Section II of Attachment A.  Before contacting the Seagate regional support
  center, Customer shall use reasonable efforts to collect the following
  information:  (i) the symptoms of the problem encountered, such as error
  messages; (ii) the actions or commands being performed when the problem arose;
  and (iii) a description of Customer's computing environment, including the
  hardware platform and operating system, etc.

  (b)  Error Correction.  Seagate will use commercially reasonable efforts to
  resolve Errors in the Licensed Software, or provide a Work-Around, during the
  Support Hours, and within the target error correction times, for the
  applicable Support Product as set forth in Section III of Attachment A.  In
  the event Customer detects any problem in the Licensed Software, Customer will
  notify Seagate and will provide a description of the problem and sufficient
  additional details to assist Seagate in its attempt to reproduce and remedy
  the failure.  Customer understands that not all problems in the Licensed
  Software will be corrected immediately and that problems which do not have a
  material adverse effect upon the

                                     - 17 -
<PAGE>

  functionality or efficiency of the Licensed Software may only be corrected in
  subsequent Maintenance Releases.

2.2  Upgrade Advantage Services.  During the Upgrade Advantage Coverage Period,
Seagate will provide to Customer Fixes, Maintenance Releases and Major Releases
to the Licensed Software for which Customer is a then-current paid subscriber of
Upgrade Advantage, together with the relevant Documentation updates, that from
time to time are implemented and generally made available by Seagate to Upgrade
Advantage subscribers at no additional charge (the "Upgrade Advantage
Services").  At Seagate's discretion, Fixes, Maintenance Releases and Major
Releases will either be posted on the Seagate web site or electronic bulletin
board for download or will be shipped to the Customer Contact at the address
designated on the cover page of this Agreement.

2.3  Named Contacts.  The Services shall be provided only to Customer's Named
Contacts and Backup Contacts, and Seagate is not obligated to provide support
to, or accept inquiries from, any other person.  Named Contacts and Backup
Contacts must be adequately qualified and trained in Customer's hardware and
software systems.  Named Contacts and Backup Contacts shall be responsible for
reporting Incidents and providing information and other assistance to Seagate.
Support to a Backup Contact is provided only if the corresponding Named Contact
is not available.  Customer may change the identity of its Named Contacts and
Backup Contacts by providing advance written notice to Seagate.

2.4  Additional Services.  If Seagate provides any support services in
connection with any problem in one of the excluded areas set forth in this
Agreement, such services will be provided at Seagate's then-published time and
material rates.

2.5  Customer Responsibilities.  Throughout the Term of this Agreement, Customer
agrees to:

  (a)  Follow all of Seagate's reasonable installation, operation, and
  maintenance instructions;

  (b)  Complete and provide to Seagate, on a quarterly basis, a worksheet (a
  form of which will be provided by Seagate) stating the location and the number
  of copies of the Licensed Software installed and/or operated by Customer;

  (c) Provide Seagate, as Seagate may reasonably request, with data,
  information, assistance, materials and access to equipment to the extent of
  Customer's reasonable ability; and

  (d) From time to time upon Seagate's reasonable request (but no more than once
  per year), complete and provide to Seagate customer care surveys so that the
  parties can measure Customer's satisfaction with Seagate's Services.

2.6  Exclusions.  The following exclusions apply:

  (a)  This Agreement does not cover the maintenance and/or service of any
  machines, computer hardware or equipment.

  (b)  The Services do not include, and the Service Fees do not include charges
  for, the following:  (i) support of any software which is developed, or
  otherwise owned, by anyone other than Seagate; (ii) support of any Licensed
  Software modified or altered by a party other than Seagate; (iii) restoration
  of lost data; (iv) integration, installation and configuration of Fixes,
  Maintenance Releases and Major Releases (other than the answering of questions
  related to such activities); (v) integration, installation and configuration
  of the Licensed Software to operate with new releases of other products such
  as operating systems, data communications products and databases (other than
  the answering of questions related to such activities); (vi) support of any
  problems to the extent caused by the negligence of Customer; (vii) support of
  any Licensed Software installed or operated other than in accordance with the

                                     - 18 -
<PAGE>

  License Agreement and the Documentation; and (viii) support of any Licensed
  Software used on or with equipment or system software not fully compatible
  with that described in the Documentation.

  (c)  To the extent a reported problem was corrected in a Fix or Maintenance
  Release not installed by Customer, Seagate's obligation to provide the
  Services hereunder with respect to such problem shall be suspended until such
  Fix or Maintenance Release has been installed by Customer.

  (d)  Seagate's obligation to provide the Support Services extends only to the
  most recent Major Release and the immediately two (2) prior Major Releases for
  the Licensed Software, including any direct successor products to any such
  Licensed Software, provided that (i) the Services for each Major Release will
  at a minimum be provided for a twelve (12) month period after the delivery of
  such Major Release to Customer; and (ii) Seagate is only obligated to support
  the second Major Release back for a period of twelve (12) months after the
  general release of the most recent Major Release.  Seagate's obligation to
  provide the Upgrade Advantage Services extends only to the most recent Major
  Release for the Licensed Software.

  (e)  If Seagate is denied access to Customer's computers or the Licensed
  Software (whether by remote access or otherwise), then Seagate's obligation to
  provide the Services hereunder shall be suspended until all necessary access
  has been provided.  In all cases, Seagate shall comply with Customer's
  reasonable security procedures.

  (f)  If Customer fails to comply with any of its obligations in this
  Agreement, then Seagate's obligation to provide the Services hereunder shall
  be suspended until Customer complies with any such obligations.

3.0  FEES AND PAYMENT

3.1  Service Fees.  The fees for the Services provided by Seagate hereunder (the
"Service Fees") are set forth in Schedule C of this Agreement.  Service Fees
shall be payable by Customer in advance of the Support Coverage Period and/or
Upgrade Advantage Coverage Period to which they apply and within thirty (30)
days of receipt of an invoice from Seagate.

3.2  Rate Changes.  Unless the parties have agreed otherwise in writing, Seagate
reserves the right to change the Service Fees in its sole discretion provided
sixty (60) days advance written notice is given Customer and no increase shall
take effect until after the then-current Support Coverage Period and/or Upgrade
Advantage Coverage Period to which such increase applies.

                                     - 19 -
<PAGE>

                                  Attachment A
                                Support Products
                                ----------------

I.   Support Product Features:

     A.   Seagate Info Priority Support:
          7x24 Coverage:  No
          # of Installations Supported:  1
          # of Named/Backup Contacts per Installation:  3

          Options:
               Seagate Info Priority Support Base Kit = (covers 1 installation)
               Seagate Info Named User (need to multiply this price X the number
               of users)
               Seagate Info 25 CAL
               Add-on installations for Seagate Info Priority Support (covers 1
               installation)

     B.   Seagate Info Priority Support 7 x 24:
          7x24 Coverage:  Yes
          # of Installations Supported:  1
          # of Named/Backup Contacts per Installation:  3

          Options:
               Seagate Info Priority Support 7 x 24 Base Pack (covers 1
               installation)
               Seagate Info Named Users 7 x 24
               Seagate Info 25 CAL 7 x 24
               Add-on installations of Seagate Info Priority Support 7 x 24
               (covers 1 installation)

     C.   Seagate Info Enterprise Support:
          7x24 Coverage:  No
          # of Installations Supported:  5
          # of Named/Backup Contacts per Installation:  3

          Options:
               Seagate Info and Seagate Holos Enterprise Support Base Pack
               (covers 5 installations)
               Seagate Info Enterprise Support Named users
               Seagate Info Enterprise Support 25 CAL
               Add-on installations of Seagate Info Enterprise Support (covers 1
               additional installation)

     D.   Seagate Info Enterprise Support 7 x 24:
          7x24 Coverage:  Yes
          # of Installations Supported:  5
          # of Named/Backup Contacts per Installation:  3

          Options:
               Seagate Info Enterprise Support 7 x 24 BASE Pack
               Seagate Info Enterprise Support Named Users
               Seagate Info Enterprise Support 25 CAL
               Add-on installation of Seagate Info 7 x 24 Enterprise Support
               (covers 1 additional installation)

     E.   Seagate Holos Enterprise Support:
          7x24 Coverage:  No
          # of Installations Supported:  5
          # of Named/Backup Contacts per Installation:  3

                                     - 20 -
<PAGE>

          Options:
               Seagate Holos Enteprise Support Base Pack
               Seagate Holos Enterprise Support Named Users
               Seagate Holos Enterprise Support 25 CAL
               Seagate Holos Server
               Seagate Holos Analytical Applications

II.  Response Time:

During the Support Hours, Seagate shall use commercially reasonable efforts to
respond to Incidents in accordance with the severity level reasonably assigned
by Seagate as follows:

  SEVERITY LEVEL              TARGET RESPONSE TIME
  --------------       -------------------------------------
                       Priority Support   Enterprise Support
                       ----------------   ------------------

Severity 1 Incident    Two (2) hour       One (1) hour
Severity 2 Incident    Four (4) hour      Two (2) hours
Severity 3 Incident    Eight (8) hours    Four (4) hours
Severity 4 Incident    Eight (8) hours    Four (4) hours

Response times shall be measured from the time Seagate receives Customer's
notice of the Incident, which notice must be given  during Support Hours by
telephone for Severity 1 Incidents and by telephone or electronic mail for all
other Incident levels.  Seagate is only obligated to respond during the Support
Hours.  For example, if the Seagate regional support center provides support
during the hours of 8 a.m. to 5 p.m. and Seagate receives a Severity 3 Incident
at 4:45 p.m., then Seagate will have until 9:45 a.m. on the next Seagate
Business Day to respond.

III.  Error Correction Time:

During the Support Hours, Seagate shall use commercially reasonable efforts to
resolve Errors with the Licensed Software, or provide a Work-Around, in
accordance with the severity level reasonably assigned by Seagate as follows:
<TABLE>
<CAPTION>
SEVERITY LEVEL                       TARGET ERROR CORRECTION TIME
----------------      --------------------------------------------------------------
                      Priority Support                 Enterprise Support
                      ------------------------------   -----------------------------
<S>                   <C>                              <C>
Severity 1 Incident   Two (2) Seagate Business Days    One (1) Seagate Business Days
Severity 2 Incident   Five (5) Seagate Business Days   Two (2) Seagate Business Days
Severity 3 Incident   Ten (10) Seagate Business Days   Five (5) Seagate Business Days
Severity 4 Incident   Not Applicable                   Not Applicable
</TABLE>

Error correction times shall be measured from the time Seagate verifies that an
Incident was caused by an Error in the Licensed Software.  Notwithstanding the
availability of a Work-Around, Seagate shall continue to use commercially
reasonable efforts to fix the Error and provide Customer with the applicable
permanent correction.

                                     - 21 -
<PAGE>

                                  Attachment B
            Seagate Regional Support Centers and Hours of Operation
            -------------------------------------------------------

                    Seagate Worldwide Support Phone Numbers

<TABLE>
<CAPTION>
Country          Priority Support    Language         Fax Registration          Fax Support         Opening Times
-------------------------------------------------------------------------------------------------------------------------------
<S>          <C>                   <C>               <C>                 <C>                    <C>

North              1-800-887-2340  English               1-888-248-4406         1 888-248-4406  8:00 am - 8:00 PM EST *
America
-------------------------------------------------------------------------------------------------------------------------------
UK               +44 181 566 2021  English             +44 181 231 0649       +44 181 231 0600  8:30 am - 5:30 PM GMT **
-------------------------------------------------------------------------------------------------------------------------------

France           +33 141 91 86 28  French/English     +33 1 41 91 86 27       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Germany        +49 69 95 09 61 79  German/English       +4969 95096 182        +44181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Spain             +34 91 406 9071  Spanish/English      +34 91 40690 72       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Italy           +39 026 96 333 87  Italian/English     +39 26 96 333 88       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Sweden           +46 85 87 711 46  English             +46 85 87 711 47       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Belgium            +32 2713 12 36  French/English        +32 2 713 1237       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Switzerland        +41 1 800 9135  German/English        +41 1 800 9140       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Switzerland        +41 1 800 9131  French/English        +41 1 800 9140       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Netherlands       +31 20 346 9202  English              +31 20 246 9203       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Austria           +43 179 567 286  German/English      +43 1 79 5672 87       +44 181 231 0600  9:00 am - 6:30 PM CET ***
-------------------------------------------------------------------------------------------------------------------------------
Ireland           +353 1 407 3031  English              +353 1 407 3032       +44 181 231 0600  8:00 am - 5:30 PM GMT **
-------------------------------------------------------------------------------------------------------------------------------
Australia          +800 500 29269  English              +1 604 681 5147         +800-7893-3789  8.00 am - 5:00 PM Australian
                                                                                                EST
-------------------------------------------------------------------------------------------------------------------------------
Hong Kong            +800 908 432  English              +1 604 681 5147         +800-7893-3789  8:00 am - 8:00 PM Hong Kong
                                                                                                local time
-------------------------------------------------------------------------------------------------------------------------------
New Zealand        +800 500 29269  English              +1 604 681 5147         +800-7893-3789  9:00 am - 6:00 PM New Zealand
                                                                                                local time
-------------------------------------------------------------------------------------------------------------------------------
Singapore           +800 6161 670  English              +1 604 681 5147         +800-7893-3789  8:00 am - 5:00 PM Singapore
                                                                                                local time
-------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                24-Hour Support

<TABLE>
<CAPTION>
Country            Priority Support      Language        Fax Registration         Fax Support
-----------------------------------------------------------------------------------------------
<S>             <C>                   <C>             <C>                 <C>
North America         1-888-229-2275     English          1-888-248-4406         1 888-248-4406
-----------------------------------------------------------------------------------------------
Australia             +800-500-29269     English          1-604-681-5147         +800-7893-3789
-----------------------------------------------------------------------------------------------
New Zealand          +-800-500-29269     English          1-604-681-5147         +800-7893-3789
-----------------------------------------------------------------------------------------------
Outside North         1-604-605-5863     English
America
-----------------------------------------------------------------------------------------------
</TABLE>

*Hours of operation are from 8:00 am to 7:00 pm EST on Wednesdays and Fridays
**Hours of operation are from 9:00 am to 4:00 pm GMT on Fridays
***Hours of operation are from 9:00 am to 5:00 pm CET on Fridays

                                     - 22 -
<PAGE>

                                   SCHEDULE D

License No:________________         Customer: Seagate Technologies, Inc.

In reference to services in connection with the licensing of the Licensed
Programs:

GENERAL
-------

Should Customer wish Seagate to provide any professional services, Customer and
Seagate shall enter into a statement of work substantially in the form attached
hereto as "Addendum ___ to Schedule D", each such Addendum to be sequentially
numbered starting with the Number 1.  All of the terms and conditions of this
Schedule D shall apply to the provision of services, unless otherwise stated in
the applicable addendum.

     i.     Seagate will perform the services as set forth in the applicable
            Addendum. Customer is responsible for supplying appropriate tasks
            and for ensuring that appropriate materials and facilities are
            provided. Customer acknowledges that the timely provision of
            assistance, cooperation, and complete and accurate information and
            data by its officers and employees are essential to performance of
            any service and that Seagate's ability to complete any service is
            dependent upon same.

     ii.    Unless otherwise specified in any such addendum, Customer agrees to
            pay Seagate for such services on a time and materials basis at
            Seagate's then-current hourly rates and to reimburse Seagate for any
            reasonable expenses incurred by Seagate in connection with the
            services.

     iii.   Customer will be invoiced monthly for such services and for all
            travel and other reasonable expenses (including, but not limited to,
            coach class air travel, hotel and meal expenses and rental car
            costs). Seagate will provide, at Customer's request, such records
            and supporting documentation to identify the date or dates on which
            services were performed in order to substantiate such expenses.

     iv.    Unless otherwise specified in the applicable addendum, Seagate is
            not responsible for delivering any particular piece of work or
            service in a specific timeframe to Customer. Where Seagate is
            working as part of a team including Customer's employees and/or
            other third parties, Seagate will endeavor to work as part of that
            team including working towards delivery targets. Any work product
            delivered to Customer by Seagate pursuant to services shall be
            deemed accepted by Customer upon delivery; however such work product
            shall be subject to the limited warranties set forth in Section 11
            of this Agreement.

     v.     In addition to any other rights, any design concepts, methodologies,
            know-how, programming techniques and any other software programming
            techniques used or developed in the course of, or as a result of,
            services may be freely used by Seagate in other business activities
            provided that Seagate maintains its obligations of confidentiality
            under this Agreement.

     vi.    Any change(s) to the scope of services shall be made by a written
            amendment to the applicable addendum or other ordering document. The
            amendment shall be signed by an authorized representative of each
            party prior to implementation of the change(s).

     vii.   Seagate and Customer each agree that they shall not, except with the
            prior written consent of the other, offer employment to or employ
            any person employed within the preceding twelve (12) months by the
            other and who was directly or indirectly involved in the performance
            of this Agreement during such 12-month period.

                                     - 23 -
<PAGE>

ADDENDUM 1 to SCHEDULE D

License Number:________________    Customer: Seagate Technologies, Inc.

In reference to services to be performed:

Project Management Services (30 days)       $ 54,000
Quick Start                                 $ 13,500
Implementation Review (2 site visits)       $ 27,000
Report Writing Services (Onsite 30 days)    $ 45,900
Report Writing (Remote 20 Days)             $ 18,000
Onsite Training (3 weeks)                   $ 24,300
                                            --------

TOTAL                                       $182,700

CUSTOMER                                 SEAGATE

By:    ____________________________      By:    ____________________________

Name:  ____________________________      Name:  ____________________________

Title: ____________________________      Title: ____________________________

Date:  ____________________________      Date:  ____________________________

                                     - 24 -
<PAGE>

                                    ADDENDUM

        License Number:________________    Customer: ___________________

The parties to the Software License Agreement (the "Agreement") in effect
between Seagate Software Information Management Group (US), Inc. ("Seagate") and
___________________ ("Customer") hereby agree to modify the Agreement as
follows:

CUSTOMER                                 SEAGATE

By:    ____________________________      By:    ____________________________

Name:  ____________________________      Name:  ____________________________

Title: ____________________________      Title: ____________________________

Date:  ____________________________      Date:  ____________________________

                                     - 25 -

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