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Exhibit 10.4    
  

	PRIVATE & CONFIDENTIAL
	 	 	 	Subject to Commitment Committee Approval

May 6, 2002 

Mr. Paul
Summers

Chief Executive Officer and Director

Vital Stream, Inc.

One Jenner, Suite 100

Irvine, CA 92618 

Dear
Paul: 

        This
letter-form agreement (the "Agreement") confirms that Sensar Corporation (the "Company" or "Sensar") has engaged The Seidler Companies Incorporated ("Seidler") in the
capacity of exclusive financial advisor and exclusive placement agent for the purpose of advising and assisting the Company in connection with: (i) Corporate Transactions (as defined below);
(ii) raising equity capital, mezzanine capital (convertible debt, subordinated debt with warrants or other quasi-equity securities), or senior indebtedness (collectively, "Financing"); and
(iii) other investment banking matters. As used in this Agreement, the term "Corporate Transactions" means any acquisition by the Company of all or substantially all of the stock or assets of
another business entity (a "Target") or any sale, merger, consolidation, recapitalization, reorganization, or other business combination involving the Company.
The Company shall have no obligation to accept and agree to the terms of any Financing or Corporate Transaction presented by Seidler. 

	1.
	The
financial advisory and placement agent services to be rendered by Seidler to Sensar shall include the following:

	a.
	analysis
of the Company, its business, financial condition, and its future operating prospects;

	b.
	assistance
in the preparation of a memorandum describing the business and financial condition and prospects of the Company (if required) and distribution of such a memorandum to
potential participants in a Financing;

	c.
	identification
of and/or introduction to parties potentially interested in participating in a Financing;

	d.
	facilitating
discussions and negotiations with potential funding and capital sources and assistance with other matters relating to closing a Financing;

	e.
	reviewing
the business, operations, financial conditions and prospects, and analyzing the range of values applicable to a Target;

	f.
	assisting
and advising the Company in its analysis regarding a potential acquisition of a Target or other Corporate Transaction;

	g.
	analyzing
and advising the Company of possible alternative ways in which an acquisition of a Target or other Corporate Transaction might be structured;

	h.
	assisting
in the negotiations relating to an acquisition of a Target or other Corporate Transaction;

	i.
	analyzing
and advising the Company regarding the financial impact of an acquisition of a Target on the Company's income statement, cash flow and balance sheet;

	j.
	if
requested, assisting in a presentation of the Corporate Transaction to the Company's Board of Directors (the "Board") and in communicating information regarding the Corporate
Transaction; 

 

	k.
	identifying
potential acquisitions, strategic partnerships or other business alliances for the Company;

	l.
	introducing
the Company to certain professional service firms including investor/financial relations, law firms and public accounting firms;

	m.
	assisting
in the preparation of presentations to institutional and retail investors (i.e. "roadshow presentations"); and

	n.
	providing
such additional investment banking services as the Company and the Board may reasonably request. 

	2.
	Sensar
will furnish all information reasonably requested by Seidler concerning the Company and Corporate Transactions, and will provide Seidler with reasonable access to the Company's
officers, directors, accountants and counsel. Seidler is not being engaged to independently verify the accuracy or completeness of any publicly available information or information furnished by the
Company or a Target which Seidler may review, and Seidler may assume and rely upon the accuracy and completeness of all such information without independent verification.

	3.
	Seidler
shall be compensated by the Company for its services and reimbursed for its expenses as follows:

	a.
	Seidler
will receive a non-refundable cash retainer of $20,000 and a warrant in the form attached hereto as Exhibit A  to purchase 25,000 shares of common stock of the Company (the "Retainer Warrant") at
the exercise price and during the term described in section 3b of this letter upon
execution of this Agreement by Sensar.

	b.
	Upon
the closing of the first Corporate Transaction or Financing, Seidler will receive a warrant (the "Success Warrant") in the form attached hereto as  Exhibit B. If the first Corporate Transaction or
Financing closes within 120 days of the mutual acceptance of this agreement, Seidler will
receive a warrant to purchase 800,000 shares of common stock of the Company. If the first Corporate Transaction or Financing closes after 120 days of the mutual acceptance of this letter,
Seidler will receive a warrant to purchase 600,000 shares of common stock of the company. In either event, the Success Warrant will be purchased by Seidler on the following terms and conditions;
(i) exercise price equal to the closing price on the date that this letter is executed and (ii) warrant term of 5 years with standard antidilution provisions and "cashless"
exercise; and (iii) unlimited "piggyback" registration rights during the term of the Retainer Warrant and one demand right and unlimited "piggyback" registration rights during the term of the
Success Warrant.

	c.
	With
respect to any Financing that occurs during the term of this Agreement, or the period of twelve (12) months following the expiration thereof, with any party introduced by
Seidler or with whom Seidler negotiated at the request of the Company, the Company will pay, or cause to be paid in cash to Seidler, a fee equal to: (i) 1.5% of the amount of any senior
indebtedness committed in a Financing upon the closing of such Financing (.75% if the lender is either Comerica Incorporated or City National Bank); (ii) 4.0% of the principal amount of
mezzanine capital funded in a Financing upon the funding of such Financing; and (iii) 7.5% of the amount of equity capital funded in a Financing upon the funding of such Financing.

	d.
	If
the Company consummates a Corporate Transaction or enters into an agreement in principle or a definitive agreement to consummate a Corporate Transaction during the term of this
Agreement, or the period of twelve (12) months following the expiration thereof, with any party introduced by Seidler or with whom Seidler negotiated in behalf of the Company, Sensar 

2

 

shall
make a payment to Seidler, upon consummation of the Corporate Transaction, of a success fee (the "M&A Fee") in accordance with the following schedule: 

 
 

Total Consideration in Corporate Transaction    
  

	 
	 	Up to

$3,000,000
	 	$3,000,001

to

$10,000,000
	 	$10,000,001

to

$25,000,000
	 	$25,000,001

to

$40,000,000
	 	$40,000,001

to

$55,000,000
	 	Over

$55,000,001
	 
	Percent of Consideration Payable	 	5.0	%	4.5	%	4.0	%	3.5	%	3.0	%	2.0	%

The
payment of the M&A Fee or any Financing fee to Seidler shall be in the form of cash at the closing of the Corporate Transaction. In no event will the total M&A Fee be less than $100,000. 

For
purposes of this Agreement, the term "Consideration" shall mean the amount of cash, which is paid, and payable, fair market value of any securities or other property involved in a Corporate
Transaction. 

	4.
	The
Company shall reimburse Seidler on a monthly basis, upon receipt of appropriate supporting documents, for all reasonable out-of-pocket expenses incurred by
Seidler in connection with performing its financial advisory and placement agent services. Out of pocket expenses may include transportation, lodging, meals, document services, database services,
courier charges and fees and expenses for third parties such as legal counsel Seidler will notify the company if the outstanding balance due Seidler for expense reimbursement exceeds $5,000. (provided
that legal, accounting and consulting fees shall not exceed $2,500 for any Financing or Transaction without prior written approval and shall not otherwise be reimbursable).

	5.
	The
parties to this Agreement and other persons referred to in Attachment "A" to this Agreement shall be indemnified and held harmless in accordance with the provisions set forth in
Attachment "A", which are incorporated and made part of this Agreement.

	6.
	The
term of Seidler's engagement shall be for 12 months from the date of this Agreement and may be extended by mutual consent of the parties. This agreement may be terminated by
either party hereto upon 30 days written notice. The provisions of this Agreement relating to indemnification and the Company's obligation to pay fees and reimburse expenses provided for herein
shall survive any termination of Seidler's engagement hereunder.

	7.
	No
advice or communication in the name of Seidler in connection with its services performed hereunder will be quoted or referred to in any filing, report, document, release or other
communication, whether written or oral, made, prepared, issued or transmitted by the Company without the prior written approval of Seidler, which approval shall not be unreasonably withheld or
delayed.

	8.
	During
the period that Seidler is engaged, the Company shall notify Seidler of all indications of interest concerning a Corporate Transaction or Financing.

	9.
	Seidler
is being engaged hereunder to provide services solely to the Company and is not acting as an agent or fiduciary of, and shall have no duties or liabilities to, any third
parties.

	10.
	Upon
consummation of a Corporate Transaction or Financing and after a public announcement of such by the Company, Seidler may, at its own expense, place announcements or
advertisements in newspapers and journals describing its services hereunder; provided any such announcements and advertisements have been approved in writing by the Company, which approval shall not
be unreasonably withheld or delayed.

	11.
	The
provisions of this Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and assigns; provided that this Agreement
may not 

3

 

be
assigned by Seidler without the prior written consent of the Company. This Agreement may not be modified or amended except by a written instrument executed by Seidler and the Company. This
Agreement may be executed in any number of counterparts, each of which shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and assigns. This
Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original and all of which, when taken together, shall be deemed to be the same document. A facsimile
copy of this Agreement or any counterpart hereto shall be valid as an original. 

	12.
	Other
than Brookstreet Securities Corporation, which shall not provide services related to Corporate Transactions or Financings, the Company agrees that no other financial advisor is
or will be authorized by it during the term of this Agreement to perform services on its behalf of the type which Seidler is authorized to perform hereunder as described in the introductory paragraph
of this Agreement. Except
as otherwise provided in Section 3, no fee payable to any other financial advisor either by the Company or any other entity shall reduce or otherwise affect the fees payable hereunder to
Seidler.

	13.
	The
Company agrees that any advice, written or oral, provided by Seidler pursuant to this Agreement will be treated by the Company as confidential, will be solely for the information
and assistance of the Company in connection with its consideration of a transaction of the type referred to in Section 1 of this Agreement and will not be used, circulated, quoted or otherwise
referred to for any purpose, nor will it be filed with, included in or referred to, in whole or in part, in any registration statement, proxy statement or any other communication, whether written
(including, without limitation, the memorandum) or oral, prepared, issued or transmitted by the Company or any affiliates, director, officer, employee, agent or representative of any thereof, without,
in each instance, Seidler's prior written consent which will not be unreasonably withheld. 

Further,
in connection with this engagement of Seidler, it is contemplated that the Company will supply to Seidler certain non-public or proprietary information concerning the Company
("Confidential Information"). The Company agrees to use its best efforts to appropriately mark all such information which is delivered in written form. Seidler shall keep the Confidential Information
confidential and use Confidential Information solely for the purposes of rendering services pursuant to an in accordance with this engagement and shall not, without the prior written consent of the
Company, disclose any Confidential Information to any person, other than Seidler's officers, directors, employees and outside advisors with a need to know; provided, however, that the foregoing shall
not apply to any information which becomes publicly available other than as a result of the breach of Seidler's undertakings hereunder, or that which Seidler is required to disclose by judicial or
administrative process in connection with any action, suit, proceeding or claim. 

4

 

        Please
confirm your agreement with the foregoing by signing and returning the enclosed copy of this letter. 

	Very truly yours,	 	 
	

THE SEIDLER COMPANIES, INCORPORATED	
 	

 
	

By:	
 	

/s/  PETER MARCIL      
 Peter Marcil

Managing Director	
 	

 
	

Agreed:	
 	

 
	

SENSAR CORPORATION	
 	

 
	
By:	
 	

/s/  PAUL SUMMERS      
 Paul Summers

Chief Executive Officer and Director	
 	

 

5

 
 
 

Attachment "A"
  
    Indemnification Provisions    
  

        The Company agrees to indemnify and hold harmless Seidler and its affiliates, each director, officer, employee or agent of Seidler or any of its affiliates, and
each other person, if any, controlling Seidler or any of its affiliates (each of Seidler and its affiliates and such persons being an "Indemnified Person") from and against any losses, claims, damages
or liabilities, and actions, including security holder actions, in respect thereof, related to or arising out of Seidler's engagement hereunder or its role in connection herewith, and shall reimburse
each Indemnified Person for all reasonable out-of-pocket expenses, including reasonable counsel fees, as they are incurred in connection with investigating, preparing for or
defending any such action or claim, whether or not in connection with pending litigation in which the Indemnified Person is a party. If requested by an Indemnified Person, the Company shall advance
such expenses as they are incurred, upon receipt of an undertaking by the Indemnified Person reasonably acceptable to the Company to repay such advances if it shall ultimately be determined that the
Indemnified Person is not entitled to be indemnified. The Company shall not be responsible for any claims, liabilities, actions, losses, damages, costs or expenses which are finally judicially
determined to have resulted from gross negligence or willful misconduct on the part of Seidler or any other Indemnified Person. The Company agrees that no Indemnified Person other than Seidler shall
have any liability for losses, claims, damages, liabilities or expenses that result primarily from gross negligence or willful misconduct on the part of Seidler or any other Indemnified Person. 

        The
Company agrees that if any indemnification or reimbursement sought pursuant to this Agreement were for any reason not to be available to any Indemnified Person or insufficient to
hold it harmless as and to the extent contemplated by the Agreement (except as provided in the last two sentences of the preceding paragraph), then the Company shall contribute to the amount paid or
payable by such Indemnified Person in respect of losses, claims, damages and liabilities in such proportion as is appropriate to reflect the relative benefits to the Company and its stockholders on
the one hand, and Seidler on the other hand, in connection with the matters to which such indemnification or reimbursement relates and the relative faults of such parties as well as any other
equitable considerations. The Company and Seidler agree that it would not be just and equitable if the contribution provided for herein were determined by pro rata allocation or any other method which
does not take into account the equitable considerations referred to above. It is agreed that the relative benefits to the Company and its stockholders and to Seidler with respect to Seidler's
engagement shall be deemed to be in the same proportion as (i) the total Consideration actually paid or received by the Company and its stockholders pursuant to the matters for which Seidler is
engaged bears to (ii) the fees paid to Seidler in connection with such engagement. In no event shall Seidler contribute or otherwise be liable for an amount in excess of the aggregate amount of
fees actually received by Seidler pursuant to such engagements. 

        The
Company shall be entitled to control the defense, settlement and prosecution of any claim, action, suit or other proceeding, with legal counsel of the Company's choosing, for which
the Company is providing indemnification hereunder. Seidler shall cooperate with the Company, at the cost and expense of the Company in connection with the defense, settlement and prosecution of any
such claim, action, suit or other proceeding. The Company shall not, without the prior written consent of Seidler (which shall not be unreasonably withheld), settle any pending or threatened claim or
proceeding relating to or arising out of Seidler's engagement or Transaction or Seidler's conduct in connection therewith (whether or not any person entitled to be indemnified hereunder is a party to
such claim or proceeding), unless such settlement includes a provision unconditionally releasing each person entitled to be indemnified hereunder from and holding each such person harmless against all
liability in respect of claims by any releasing party relating to or arising out of such engagement or any transaction or conduct in connection therewith. 

        The
foregoing provision shall be in addition to any rights that an Indemnified Person may have at common law or otherwise. 

        may
have at common law or otherwise. 

6

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Exhibit 10.4

Total Consideration in Corporate Transaction

Attachment "A" Indemnification ProvisionsQuickLinks
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Exhibit 10.5    
  

[Williams Communications Logo]

        This Telecommunications Services Agreement ("Agreement") is made this 12th day of June, 2002, by and between Williams Communications, LLC,
a Delaware limited liability company ("Williams"), and VitalStream, Inc., a Delaware corporation ("Customer"). 

        1.    Services.    Customer agrees to purchase from Williams and Williams, itself or through
an affiliate, agrees to provide telecommunications services as specified in accepted Service Orders, according to the terms and conditions in this Agreement. Williams provides specified Services in
accordance with its applicable Service Schedules in effect at the time Service is ordered, which may be attached or separately executed. All Services are subject to availability and approval of
Customer's credit by Williams. 

        2.    Incorporated Materials.    Customer affirms that it has reviewed and assented to all
material posted on Williams' Customer Service Website to which this Agreement refers, and agrees to be bound to those terms and conditions as if fully set forth herein. 

        3.    Effective Date and Term.    This Agreement shall become effective on the date written
above ("Effective Date"), shall continue for two years from the Effective Date, and shall then automatically renew for successive one-month periods ("Renewal Terms"), unless either party gives written
notice to the other party of non-renewal, such notice to be delivered at least sixty (60) calendar days before the end of the Term or the Renewal Term. 

        4.    Payment Terms and Charges.    All amounts stated on each monthly invoice are due and
payable within thirty (30) calendar days of the date of the invoice ("Due Date"). Customer agrees to remit payment via Automated Clearinghouse ("ACH") or wire transfer to Williams Communications, LLC
in care of: Bank of Oklahoma, Tulsa, Ok, ABA # 103900036, Account # 010649443 (Williams Communications, LLC), or such other bank or account as Williams may in writing direct Customer to remit payment.
In the event Customer fails to make full payment of undisputed amounts by the Due Date, Customer shall also pay a late fee in the amount of the lesser of (i) one and one?half percent
(11/2 %) per month or (ii) the maximum lawful monthly rate under applicable state law, of the unpaid balance which amount shall accrue from the Due Date ("Late Fee"). Williams
may make billing adjustments: for On-Net Services for a period of one (1) year after the date a Service is rendered, and for Third Party Services for a period of two (2) years after the
date a Service is rendered. 

        5.    Billing Disputes.    (a) Upon disputing any charges, Customer shall:
(i) pay all undisputed charges by the Due Date; (ii) present by the Due Date a written statement of amounts disputed in good faith in reasonable detail with supporting documentation;
and, (iii) negotiate in good faith to resolve any dispute within sixty (60) calendar days. (b) Disputed charges mutually agreed upon and in favor of Williams, with a Late Fee, will be
paid within five (5) business days of the resolution. Disputed charges mutually agreed upon and in favor of Customer will be credited to Customer and no late fees shall apply. (c) If the
Parties fail to resolve the dispute within the sixty day period (unless Williams agrees to extend such period), all disputed amounts and a Late Fee will be due and payable on the sixtieth (60th) day
following the Due Date. 

        6.    Right to Assurance.    If a Customer suffers a material adverse change in its financial
condition, Williams may: (a) request adequate assurance of Customer's performance per applicable law; or, (b) decline to accept a Service Order. 

        7.    Default, Suspension of Service, and Termination.    A "Default" shall occur if
(a) Customer fails to make payment as required under this Agreement and such failure remains uncorrected for five (5) calendar days after written notice from Williams; or
(b) either party fails to perform or observe any material term or obligation contained in this Agreement, (other than (i) Customer's obligation to make payment or (ii) Williams'
obligation to provide Service in accordance with the applicable Technical Specifications which is not a default but entitles Customer to exclusive remedies) and any such failure remains uncorrected
for fifteen (15) calendar days after written notice from the non-defaulting party. If 

Customer uses the Services for any unlawful purpose or in any unlawful manner, or violates Williams' Acceptable Use Policy posted on Williams' website, Williams shall have the right immediately to
suspend and/or terminate any or all Services hereunder without notice to Customer. In the event of a Customer Default for any reason, Williams may: (i) suspend Services to Customer;
(ii) cease accepting or processing orders for Services; (iii) withhold delivery of Call Detail Records (if applicable); and/or (iv) terminate this Agreement. If this Agreement is
terminated because of a Customer Default, such termination shall not affect or reduce Customer's minimum monthly commitments required under this Agreement, if applicable; and, all Early Termination
Charges shall apply. Williams shall at all times be entitled to all rights available to it at law or in equity; and, Customer agrees to pay Williams' reasonable expenses (including attorney and
collection agency fees) incurred in the enforcement of Williams' rights in the event of a Customer Default. In the event of a Williams' Default, Customer's sole and exclusive remedy shall be
termination of the Agreement and receipt of any applicable refund. Customer will, however, remain liable for all charges incurred for Services provided prior to Customer's termination of this
Agreement. In addition to the rights and remedies stated in this Section 7, Customer shall have the right, within sixty (60) days of the Effective Date, to terminate this Agreement for any reason,
however, Customer shall remain liable for all charges incurred for Services provided prior to Customer's termination of this Agreement in addition to any early termination charges associated with
Third Party Services. 

        8.    Taxes.    If any taxes (excluding taxes based on Williams' net income or capital or any
property taxes but not Universal Service Fund charges), fees, surcharges, or other charges or impositions are asserted against Williams as a result of Williams' sale of Services or Customer's use of
Services by any local,
state, national, international, public or quasi-public governmental entity or foreign government or its political subdivision, including without limitation, any tax or charge levied to support the
federal Universal Service Fund contemplated by the Telecommunications Act of 1996, or any state or foreign equivalent ("Additional Charges"), Customer agrees to pay any such Additional Charges,
together with a one percent (1%) administrative fee, and indemnify Williams from for any liability or expense associated with such Additional Charges. 

        9.    Limitation of Liability.    IN THE EVENT OF ANY BREACH OF THIS AGREEMENT OR ANY FAILURE
OF THE SERVICES, WHATSOEVER, NEITHER WILLIAMS NOR ANY WILLIAMS' PROVIDER SHALL BE LIABLE FOR ANY DIRECT (except for express remedies specified in this Agreement), INDIRECT, CONSEQUENTIAL, SPECIAL,
ACTUAL, INCIDENTAL, PUNITIVE OR ANY OTHER DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, EVEN IF WILLIAMS OR THE WILLIAMS' PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE OR LOSS. NOTHWITHSTANDING THE FORGEOING, BOTH PARTIES SHALL BE LIABLE FOR ANY AND ALL DIRECT DAMAGES RESULTING FROM BODILY INJURY OR PROPERTY DAMAGED TO THE EXTENT DIRECTLY AND PROXIMATELY
CAUSED BY SUCH PARTY'S NEGLIGENCE, GROSS NEGLIGENCE, RECKLESS OR WRONGFUL MISCONDUCT.  

        10.    Warranty and Disclaimer of Warranty.    WILLIAMS
WARRANTY AND
DISCLAIMER OF WARRANTY WITH RESPECT TO ANY SERVICE IS SET FORTH ON THE APPLICABLE SERVICE SCHEDULE. WILLIAMS DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY IS MADE OR PASSED ON WITH RESPECT TO ANY THIRD PARTY SERVICES.  

        11.    Terms and Execution.    This Agreement includes the
additional
provisions stated on the reverse side of this page. The signatures below represent the parties' agreement to be bound as set forth in this Agreement. 

	VITALSTREAM, INC.
	 	WILLIAMS COMMUNICATIONS, L.L.C.:

	By: /s/ David R. Williams	 	By: /s/ David Young
	Printed Name: David R. Williams	 	Printed Name: David Young
	Title: VP Operatings	 	Title: VP IP Services
	Date: 6/12/02	 	Date of Signature: 6/27/02

        12.    Exclusive Remedies.    Except as otherwise specifically provided for herein, the
remedies set forth in this Agreement comprise the sole and exclusive remedies available to Customer at law or in equity. 

        13.    Compliance with Law.    Use of the Services shall be in accordance, and comply, with
all applicable laws, regulations, and rules. Customer shall obtain all approvals, consents and authorizations necessary to conduct its business and initiate or conduct any transmissions over any
facilities covered by this Agreement. 

        14.    Indemnity.    (a) Customer and Williams shall defend, indemnify and hold
harmless the other from and against any and all claims for damage to tangible property or bodily injury, including claims for wrongful death, to the extent that such claim arises out of the negligence
or wrongful misconduct of the respective indemnifying party, its employees, agents, or contractors in connection with this Agreement or the provision of Services hereunder. (b) Customer will defend,
indemnify and hold harmless Williams and its officers, directors, employees, contractors and agents from and against any loss, debt, liability, damage, obligation, claim, demand, judgment or
settlement of any nature or kind, known or unknown, liquidated or unliquidated, including without limitation, all reasonable costs and expenses incurred including all reasonable litigation costs and
attorneys' fees arising out of, resulting from or based upon any complaint, claim, action, proceeding or suit of any third party based upon an alleged defect in or failure of Service, failure to
obtain approval, consent, or authorization, or based on Customer's violation of any law or any rule or regulation. 

        15.    Force Majeure.    Williams may adjust or suspend its performance to the extent
performance is beyond Williams' reasonable control for reasons including, without limitation, Acts of God, fire, explosion, atmospheric conditions such as rain fade, cable cut, governmental action, or
national emergencies, war, riot, insurrection, terrorism, vandalism, or labor difficulties such as work stoppages, strikes, or lockouts. 

        16.    Proprietary Information.    Except as required by law or stock exchange rule, the terms
and conditions of this Agreement and all documents referenced herein including invoices are confidential and shall not be disclosed without prior written consent of the other. 

        17.    Interstate Service Representation.    Unless Williams specifically offers an intrastate
Service as set forth in an applicable Service Schedule, Williams requires that more than ten percent (10%) of the transmissions on each circuit shall be interstate transmissions or foreign
transmissions as those terms are defined in 47 U.S.C. Sections 153(17) and 153(22). Williams and its affiliates shall not be obligated to make available intrastate Service, e.g., any Service on a
circuit with end points within a single state or service on a circuit which originates/terminates at points both of which are situated within a single state unless Customer represents in writing that
such interexchange Service or circuits shall be used to carry more than ten percent (10%) interstate or foreign telecommunications. If it is determined at any time that such Service or circuit is
subject to regulation by a U.S. State regulatory agency, the Service or circuit may be provided by Williams or its affiliates pursuant to applicable state laws, regulations and applicable tariffs, or
Williams and its affiliates may discontinue provision of the affected Service or circuit. 

        18.    Third Party Services.    Williams may arrange on behalf of Customer for services to be
provided by a third party ("Third Party Services"), such as local access Services, off-net interexchange services, or third party provided international service. Local access services are subject to
Section 19 below. When Customer requests international service, Williams may arrange for the foreign end of the Service or for a portion of the foreign end of the Service to be provided by a third
party carrier licensed in the relevant foreign point. In some cases, Williams may be unable to, and Customer may be required to, arrange the foreign end of such Service with a foreign carrier.
Although this Agreement governs the terms of Williams' arrangement of Third Party Service, the service level parameters and related warranties (if any), pricing, surcharges, outage credits, required
commitments, termination liability, limitations, and other service-specific terms of the Third Party Service shall be those of the provider of the Third Party Services ("Third Party Provider"). 

        19.    Ordering Local Access Service.    (a) Customer shall execute a Letter of Agency,
in a form provided by Williams, authorizing Williams to interact directly with local access provider(s) to obtain the local access Service. (b) Customer shall pay all charges including, without
limitation, monthly charges, usage charges, installation charges, non-recurring charges, or applicable termination/cancellation charges, of the local access provider(s). (c) When Williams
orders local access Services for Customer, Williams shall provision and coordinate the installation of the Service, and conduct the initial testing of an interconnection between the Williams' Service
and the local access Service. (d) Local access Service ordered by Williams shall accrue at the then-current tariff rate (or the standard published rate, if there is no tariff rate) of the
Service provider; and any changes in that rate will be passed through to the Customer. (e) When Williams orders local access Services, Williams will not begin billing Customer for local access
Services until related Williams Services are turned up. (f) Customer may order its own local access Services from a vendor who has established entrance facilities in a Williams' point of
presence or other vendors with Williams' prior written permission. (g) When Customer orders its own local access Service, its provider shall directly bill Customer for Services. In addition,
Williams may charge
Customer for any associated entrance facility or mileage charges if it provides carrier facility assignment ("CFA") to Customer. (h) Customer shall ensure that the Customer-ordered local access
Services are turned up at the same time as the Williams' Services and shall be obligated to pay for Williams' Services regardless of whether the Customer ordered local access Services are ready.
(i) Williams shall not be obligated to provision any local access Service except in connection with a Service Order for Williams' on-net Services. 

        20.    Disconnection.    Customer may disconnect any Service after installation by providing
written notification to Williams sixty (60) days in advance of the effective date of the disconnection and paying to Williams an "Early Termination Charge" in an amount equal to the monthly recurring
charges associated with the Service Term less any monthly recurring charges already paid, any non-recurring payments not yet paid by Customer, and any termination liability associated with local
access Service or any other Third Party Service. 

        21.    Provisioning.    Williams' Service Order provisioning process is found at
http://www.williamscommunications.com/network/customer-service/delivery-process.html. 

        22.    Notices.    All legal notices to be sent to a party pursuant to this Agreement shall be
in writing and deemed to be effective upon (i) personal delivery, (ii) three (3) business days after mailing certified mail return receipt requested if mailed within the domestic
U.S., or (iii) on the day when the notice has been sent by facsimile if sent during business hours and followed by private courier, or 

express mail priority, next-day delivery. The Full Business Address for purposes of notice under this Section as well as telephone voice and facsimile numbers shall be: 

	 
	 	 

	Williams Communications, LLC

100 South Cincinnati, TC-6H

One Technology Center, 6th Floor

Tulsa, Oklahoma 74103

Telephone: (918) 547-2005

Fax: (918) 547-0460

Attention: Contract Management	 	VitalStream, Inc.

1 Jenner, #100

Irvine, California 92618

Telephone: (949) 743-2033

Fax: (949) 453-8686

Attention: Philip N. Kaplan
	 	 	 
	With a copy to:

General Counsel

Williams Communications, LLC

One Technology Center, TC15-A

Tulsa, Oklahoma 74103

Telephone: (918) 547-5057

Fax: (918) 547-2360	 	For billing issues to:

VitalStream, Inc.

1 Jenner, #100

Irvine, California 92618

Telephone: (949) 743-2012

Fax: (949) 727-9660

Attention: Pat Deane, Controller

        23.    Miscellaneous.    (a) Customer shall not assign or otherwise transfer its rights
or obligations under this Agreement without the prior written consent of Williams, which shall not be unreasonably withheld. Notwithstanding the foregoing, if Customer sells, exchanges or otherwise
disposes of all or substantially all of the assets of, or Customer's interest in, any business unit in which Services are used, then Customer shall have the right, upon written notice to Williams to
assign to such third party all applicable licenses, warranties, maintenance schedules and rights granted under this Agreement with respect to such Services; provided that the third party agrees to be
bound by all obligations of Customer to Williams that pertain to the Service. (b) This Agreement shall be governed by the laws of the State of Delaware without regard to choice of law
principles. (c) No rule of construction requiring interpretation against the draftsman hereof shall apply in the interpretation of this Agreement. (d) The provisions of this
Agreement are for the benefit only of the parties hereto, and no third party may seek to enforce or benefit from these provisions. (e) If any term or provision of this Agreement shall be
determined to be invalid or unenforceable by a court or body of competent jurisdiction, then: (i) both parties shall be relieved of all obligations arising under such provision and this
Agreement shall be deemed amended by modifying such provision to the extent necessary to make it valid and enforceable while preserving its intent; and (ii) the remainder of this Agreement
shall be valid and enforceable. (f) The failure of either party to enforce any provision hereof shall not constitute the permanent waiver
of such provision (g) No termination of this Agreement shall affect the rights or obligations of either party: (i) with respect to any payment for Services rendered before termination;
or (ii) pursuant to other provisions of this Agreement that, by their sense and context, are intended to survive termination of this Agreement, including without limitation, indemnification and
limitation of liability. (h) This Agreement, appurtenant schedules and service orders, consist of all the terms and conditions contained herein. This Agreement constitutes the complete and
exclusive statement of the understanding between the parties and supersedes all proposals and prior agreements (oral or written) between the parties relating to Services provided hereunder.
(i) Customer represents that it is a telecommunications carrier under the Communications Act of 1934, as amended or under the laws of the jurisdiction where it operates. (j) Customer
acknowledges that the provisioning of interstate telecommunications services by Williams to Customer for resale is conditioned upon Customer's submission of a copy of its FCC Registration Information
(Blocks 1 & 2 of the Telecommunications Reporting Worksheet, FCC Form 499-A) or FCC Filer 499-A Identification number to Williams, evidencing that Customer has properly registered with the
Federal Communications Commission ("FCC"). (k) Subject to Section 16 "Proprietary Information", the parties contemplate and agree that publication of information relating to this Agreement may occur
through press releases, articles, interviews, marketing materials, online materials, and/or speeches ("Publicity"). Both parties must approve the content of any such Publicity prior to its
publication, which approval shall not be unreasonably withheld. 

        This
Service Schedule for Dedicated Internet Access Service is subject to that Telecommunications Services Agreement No.
                         ("TSA") by and
between Williams Communications, LLC ("Williams"), and Customer. 

1.1.    Dedicated Internet Access Service Description.    Dedicated Internet Access service provides
Customer a dedicated high-speed connection to the Internet. Customer can select from several connectivity options, speeds, and billing methods as outlined in the following sections. Dedicated Internet
Access service only provides access to the Internet and to other Dedicated Internet Access customers within the Williams Network. It does not provide Customer with connectivity to other Customer sites
that are not connected to the Internet. IP addresses and/or secondary DNS are also available. 

1.2.    Connectivity and Speeds.    Customer may choose from connectivity and port speed options listed in
the table below. Additional options may be available on an individual case basis. 

Table N.1—Dedicated Internet Connectivity and Speed Options  

	Access/Port Speed
 
	 	DS-1
	 	Ethernet
	 	DS-3
	 	Fast Ethernet
	 	OC-3
	 	OC-12
	 	Gigabit Ethernet

	PPP	 	Yes	 	NA	 	Yes	 	NA	 	Yes	 	Yes	 	NA
	Frame	 	Yes	 	NA	 	Yes	 	NA	 	Yes	 	NA	 	NA
	ATM	 	Yes	 	NA	 	Yes	 	NA	 	Yes	 	Yes	 	NA
	SONET	 	NA	 	NA	 	NA	 	NA	 	Yes	 	Yes	 	NA
	ETHERNET	 	NA	 	Yes	 	NA	 	Yes	 	NA	 	NA	 	Yes

        2.    Pricing Options.    Customer can choose from Flat Rate, Tiered, Burstable, and Peak
Usage pricing. The Customer's Service Order will specify the monthly recurring charge for each. 

	a.
	Flat Rate Pricing.    A Flat Rate circuit is provisioned as a full circuit giving Customer the ability
to use the entire port. The monthly recurring charge is fixed each month and does not change due to usage of the circuit.

	b.
	Tiered Pricing.    A Tiered circuit is provisioned as a fractional circuit limiting the amount of
traffic Customer can send and receive. Customer subscribes to a pre-defined tier identified on Customer's Service Order. The monthly recurring charge is fixed each month based on subscribed tier and
does not change due to usage of the circuit. Tiered pricing is only available if Customer uses Frame Relay or ATM access methods.

	c.
	Burstable Pricing.    A Burstable circuit is provisioned as a full circuit giving Customer the ability
to use the entire port but receive a monthly invoice for a fractional circuit. Customer subscribes to a pre-defined burst range identified on Customer's Service Order. The monthly recurring charge is
fixed each month based on the subscribed burst range. At the end of the month, Williams reconciles Customer's port usage to determine if burst charges apply. If Customer's port usage falls into a
range higher than the subscribed burst range, then Customer's next invoice will reflect a burst charge equal to the difference between the charge associated with the higher burst range and the
Customer's subscribed burst range. If the Customer's port usage is lower than the minimum of the subscribed burst range, Customer is invoiced at the subscribed level. When Customer's port usage falls
into a level higher than the subscribed burst range to for three (3) consecutive months, Williams will change the Customer subscription to the higher burst range and increase the monthly
recurring charge accordingly. The Customer's port usage in a given month shall be the higher of either inbound or outbound traffic measured at the ninety-fifth percentile (95%) (remove top 5% of total
traffic readings) based on traffic sampled every two and one-half (2.5) minutes and aggregated in fifteen (15) minute increments, as determined by Williams.

	d.
	Peak Usage Pricing.    A Peak Usage circuit is provisioned as a full circuit giving Customer the
ability to use the entire port. If a minimum port usage (Mbps) commitment is identified on the Customer's Service Order, the monthly recurring charge is equal to the usage charge for the commitment
level and no static port charge is applied. If no minimum port usage 

commitment
is identified, the monthly recurring charge is a static port charge. At the end of the month, Williams reconciles Customer's port usage to determine if usage charges apply. Usage charges
are applied to the following month's invoice based on Customer's port usage for the preceding month. Usage charges may vary from month to month and are calculated by multiplying the port usage (Mbps)
by the usage rate ($/Mbps). If a minimum port usage commitment is identified, the port usage is equal to the difference between Customer's port usage and the usage commitment. If the Customer's port
usage is less than the minimum port usage commitment, Customer's monthly recurring charge will not change. The Customer's port usage in a given month shall be the higher of either inbound or outbound
traffic measured at the ninety-fifth percentile (95%) (remove top 5% of total traffic readings) based on
traffic sampled every two and one-half (2.5) minutes and aggregated in fifteen (15) minute increments, as determined by Williams. 

        3.    Service Order Term.    Each Service Order placed under this Agreement shall have its own
term, as indicated on such Service Order ("Service Term"). In the event Customer requests a month-to-month term and the month-to-month term continues for a period of six (6) months, the
month-to-month terms shall convert to a one (1) year Service Term, and Customer shall be responsible for any applicable termination/cancellation charges associated with a one (1) year
Service Term. At the end of the Service Term for any Service Order such Service Order shall continue on a month-to-month basis ("Extension Period") unless either party gives written notice to the
other that the circuit(s) described in such Service Order shall be disconnected, such notice to be delivered at least sixty (60) calendar days before the end of the Service Term, or if during the
Extension Period, then upon at least thirty (30) calendar days' written notice. Customer's charges, as set forth in this Agreement, for Services provided by Williams during the Service Term shall
continue to apply to Customer's Service on a month-to-month basis for term and pricing conditions throughout any Extension Period, unless modified pursuant to the terms of this Agreement. Unless
Customer is in default, any Service being provided at the time of termination of this Agreement shall continue upon the terms and conditions of this Agreement until end of the Service Term or any
applicable Extension Period Service as specified in the applicable Service Order or until such Service Order is terminated pursuant to the third sentence of this section; provided, however, that
Customer may not order any new Service until Customer and Williams have entered into a new agreement or mutually agreed in writing to extend this Agreement. Customer will be eligible for promotional
pricing as it relates to the Services being ordered. Notwithstanding the foregoing, in the event Customer requests a month-to-month term for any of the Services, to satisfy requirements for unique
events, pricing for such term shall be based on the pricing within each Service Schedule, and the non-recurring charges will be calculated on the standard rate times two (x2). 

        4.1.    Pricing Schedules.    Pricing for Dedicated Internet Services shall be reflected in
the Customer's Service Order and is subject to change upon thirty (30) calendar days written or electronic notice by Williams to Customer. Price changes shall only be effective on a going-forward
basis and shall not apply to Service Orders previously placed by Customer and accepted by Williams prior to the effective date of the respective price change. 

        4.2.    Non-Recurring Charges.    Non-Recurring Charges may be incurred for Dedicated Internet
Access Services. Non-Recurring Charges are set forth in Table N.2 below. 

        [Pricing Information in the following table is omitted pursuant to Rule 24b-2, filed separately with the Securities and Exchange Commission and
is subject to a confidential treatment request.]  

 Table N.2—Non-Recurring Charges  

	 
	 	DS-1
	 	Ethernet
	 	DS-3
	 	Fast Ethernet
	 	OC-3
	 	OC-12
	 	Gigabit Ethernet

	New Order Installation	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Change Of Service Date Charge (1st change free)	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Change Of Service Order Charge	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Pre-engineering	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Post-engineering	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Order Cancellation	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Pre-engineering	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Post-engineering	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Reconfiguration	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Access Service Request (ASR)	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Access Service Request (ASR) Change	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Order Expedite	 	 	 	 	 	 	 	 	 	 	 	 	 	 

        In
addition to the above charges, Customer is required to reimburse Williams for any Third Party Provider charges relating to Customer's service. Non-Recurring Charges not described
above will be considered special requests and will be handled on an individual case basis. All of the charges stated above are subject to change with thirty (30) calendar days notice. A complete
description of the above charges is published at http://www.williamscommunications.com/network/customer-service/process-policy.html. 

        4.3.    Miscellaneous.    Customer should be aware that from time to time, third-party charges
are levied to Williams after submission of the original Service Order from Customer. Williams may be obligated to pass these charges to Customer. Williams will inform Customer of any such charges
before the charges are passed to Customer. Williams cannot commit that all charges related to any requested Service will always be on the original Service Order. 

        4.4.    Commitment Level Charges.    If Customer chooses to increase its commitment level
charges (which shall be set forth in a Service Order) in order to obtain a lower per megabit pricepoint, Customer shall
provide Williams with written notice of its intent. If Williams receives Customer's request to increase its commitment level charges by the 10th day of the calendar month, then Customer's new per
megabit pricepoint shall become effective the first day of the following calendar month. If Williams receives Customer's request to increase its commitment level charges after the 10th day of the
calendar month, then Customer's new per megabit pricepoint shall become effective the first day of the second calendar month following the month Williams receives the written request from Customer. 

        5.1.    Outage Credits/Excessive Outage.    Customer acknowledges the possibility of an
unscheduled, continuous and/or interrupted period of time during which Dedicated Internet Service fails to conform due to an "Outage" (defined as failure to conform to the Network Availability,
Latency, and Packet Loss technical specifications outlined in Section 6 below). An Outage shall begin upon the earlier of Williams' actual knowledge of the Outage or Williams' receipt of notice
from the Customer of the Outage. In the event of an Outage, Customer shall be entitled to a credit ("Outage Credit") upon Williams' receipt of Customer's written request for such Outage Credit. The
amount of the Outage Credit for Dedicated Internet Service shall be an amount equal to 1/30 of the monthly recurring charge for each hour, or portion of an hour, in excess of one (1) hour
during any month that the affected Service fails to conform, with a maximum Outage Credit during any one month of one half of a month's total monthly recurring charges for the affected Service. If
Customer experiences five (5) or 

more Outages in any eight (8) month period ("Excessive Outage"), Customer shall have the right to terminate this Agreement, however, Customer shall remain liable for all charges incurred for
Services provided prior to Customer's termination of this Agreement. 

        5.2.    Remedy.    Except in the event of an Excessive Outage, the Outage Credit as set forth
in this Section 5 shall be the sole and exclusive remedy of Customer in the event of any Outage and under no circumstances shall an Outage be deemed a default under the TSA. In the event of an
Excessive Outage, if Customer exercises its right to terminate this Agreement as set forth in Section 5.1 above, then Customer shall not be entitled to receive any applicable Outage Credit for the
affected Service and such termination shall be the sole and exclusive remedy of Customer in that event and under no circumstances shall the Outages which led to Customer's disconnection be deemed a
default under the MSA. 

        5.3.    Limitations.    Customer shall not receive an Outage Credit if the Outage is:
(i) of a cumulative duration of less than one (1) hour during any month; (ii) caused by Customer or others authorized by Customer to use the Services under the TSA;
(iii) due to the failure of power, facilities, equipment, systems or connections not provided by Williams; (iv) caused by the failure of Local Access Service to Williams' fiber optic
network; (v) the result of scheduled maintenance where Customer has been notified of scheduled maintenance in advance; or (vi) due to a Force Majeure event as defined in the TSA. 5.4.
Invoice Credit. Outage Credits shall be credited on Customer's next monthly invoice for the affected Service. 

        5.4.    Invoice Credit.    Outage Credits shall be credited on Customer's next monthly invoice
for the affected Service. 

        6.    Technical Specifications.    Technical Specifications and Connectivity Options For
Dedicated Internet Access Service: 

	a.
	Network Availability.    Network Availability is a measurement of the percent of total time that
service is operative when measured over a 365 consecutive day (8760 hour) period. Williams' Network availability for Dedicated Internet Access Services shall be 99.999% from POP to POP measured over a
one-year period. Williams will undertake repair efforts on equipment or fiber when Williams first becomes aware of it, or when notified by Customer and Customer has released all or part of the Service
for testing. The standards by which Williams' Dedicated Internet Services is measured apply on a one-way basis between Williams' POPs only. Williams does not guarantee the availability of local loops.

	b.
	Mean Time to Restore ("MTTR").    MTTR shall be the average time required to restore service and
resume availability and is stated in terms of equipment failure and cable outages. The time is measured from the moment the outage is reported until the latter of (i) restoration of the first
fiber on a cable cut or (ii) equipment is repaired and service is available. With respect to Dedicated Internet Access Service, Williams has an objective of repairing network equipment within
an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Williams will undertake repair efforts on equipment or
fiber when Williams first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section only
apply for equipment or fiber on Williams' owned and operated network and from Williams' POP to Williams' POP.

	c.
	Latency.    Latency is measured as the round trip time, averaged over a month (720 hours/month),
required for a packet (100 bytes) to travel between Williams Core IP POPs (Williams IP Core Access Router to Williams IP Core Access Router). For Services on Williams' Network, Latency will be
less than 55 ms maximum average round trip, not to exceed 100 ms peak between Core IP POPs when averaged over a one month period (720 hours). The SLA Latency is the average of mean latency
values for IP Core POP City pairs. The customer will be provided monthly a matrix of Core IP City Pairs and averaged latency times between these pairs. The worst time from this matrix is the peak
latency. 

	d.
	Packet Loss.    Packet Loss is measured as the percentage of 100 byte packets at 5 iterations of 100 trials, averaged
over a month (720 hours) lost between Williams Core IP POPs (Williams IP Core Access Router to Williams IP Core Access Router). For Services on Williams' Network, Packet Loss will be less than
1% averaged over a month period (720 hours) between Williams' IP Core POPs. The customer will be provided monthly a matrix of Core IP City Pairs and averaged percentages of Packet Loss between these
pairs. The SLA Packet Loss is the worst percentage of packet loss from said matrix. 

        7.    Implementation Intervals.    Williams' standard service implementation interval for DSN
and OCN service is set forth below in Table N.3. Third Party Service implementation intervals shall be determined on an individual case basis. Williams shall make reasonable efforts to provide
Williams' Services within its standard service implementation interval. Failure of Williams to deliver by such date shall not constitute a default under the TSA and Williams shall not be liable to pay
to Customer any penalties or damages for Williams' failure to meet such standard service implementation intervals. 

Table N.3—Implementation Intervals    

	Service Type
	 	Standard Interal POP to POP

	DS-1 and below	 	20 business days
	DS-3	 	30 business days
	OC-3, OC-12	 	45 business days
	10 Ethernet, Fast Ethernet, Gigabit Ethernet	 	ICB

        8.    Planned Network Maintenance Activity.    Williams shall avoid performing network
maintenance between 0600 to 2200 Central Time (or local time with respect to facilities comprising international Service), Monday through Friday, inclusive, that will have a disruptive impact on the
continuity or performance level of Customer's Service. However, the preceding sentence does not apply to restoration of continuity to a severed or partially severed fiber optic cable, restoration of
dysfunctional power and ancillary support equipment, or correction of any potential jeopardy conditions. Williams will use commercially reasonable efforts to notify Customer prior to emergency
maintenance. Williams shall provide Customer with electronic mail, telephone, facsimile, or written notice of all non-emergency, planned network maintenance (i) not less than three
(3) business days prior to performing maintenance that, in its reasonable opinion, has a substantial likelihood of affecting Customer's traffic for up to fifty (50) milliseconds, and
(ii) not less than ten (10) business days prior to performing maintenance that, in its reasonable opinion, has a substantial likelihood of affecting Customer traffic for more than fifty
(50) milliseconds. If Williams' planned activity is canceled or delayed, Williams shall promptly notify Customer and shall comply with the provisions of this Section to reschedule any delayed
activity. 

        9.    Warranty.    Williams warrants that Dedicated Internet Access Service shall be provided
to Customer in accordance with the applicable Technical Specifications set forth above. Williams shall use commercially reasonable efforts under the circumstances to remedy any delays, interruptions,
omissions, mistakes, accidents or errors in the Services and restore such Services to comply with the terms hereof. THE FOREGOING WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY
AND IS PROVIDED IN
LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE OUTAGE CREDITS REMEDY PROVIDED TO
CUSTOMER AS SET FORTH IN SECTION 5 OF THIS SERVICE SCHEDULE IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO CUSTOMER AND IS IN LIEU OF ALL OTHER REMEDIES, REGARDLESS OF WHETHER THIS WARRANTY FAILS OF ITS
ESSENTIAL PURPOSE.

        IN
WITNESS WHEREOF, THE PARTIES HAVE INDICATED THEIR AGREEMENT BY SIGNING BELOW. 

	

VITALSTREAM, INC.:	
 	

WILLIAMS COMMUNICATIONS, LLC:
	

 	
 	

 
	

 Signature of Authorized Representative	
 	

 Signature of Authorized Representative
	/s/ David R. Williams
	 	/s/ David Young

	Printed Name	 	Printed Name
	David R. Williams
	 	David Young

	Title	 	Title
	VP Operations
	 	VP, IP Services

	Date 6/12/02	 	Date 6/27/02

QuickLinks

Exhibit 10.5

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