Document:

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                                                                   EXHIBIT 10.19

                               AMENDMENT NO. 7 TO
                                 LOAN AGREEMENT

                  This Amendment No. 7 to Loan Agreement (the "Amendment") is
dated as of the 23rd day of December, 2003 and is by and between LASALLE BANK
NATIONAL ASSOCIATION ("Lender") and eLOYALTY CORPORATION, a Delaware corporation
(the "Borrower").

                              W I T N E S S E T H:
                               - - - - - - - - - -

                  WHEREAS, Lender and Borrower are parties to that certain Loan
Agreement, dated as of December 17, 2001 (as amended or otherwise modified from
time to time, the "Loan Agreement"; capitalized terms used herein without
definition shall have the meanings ascribed to such terms in the Loan
Agreement); and

                  WHEREAS, the Borrower has requested that the Loan Agreement be
amended in certain respects;

                  NOW, THEREFORE, in consideration of the premises and other
good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, each of Lender and Borrower hereby agree as follows:

                  1. Amendments to Loan Agreement. In reliance on the
representations and warranties set forth in Section 2 of this Amendment and
subject to the satisfaction of the conditions precedent set forth in Section 3
of this Amendment, the Loan Agreement is hereby amended as follows:

                  1.1. The definition of Maturity Date in Section 1.1 of the
Loan Agreement is hereby deleted in its entirety and replaced with the
following:

                  "Maturity Date" shall mean December 31, 2004."

                  1.2. The definition of Maximum Letter of Credit Obligation in
Section 1.1 of the Loan Agreement is deleted in its entirety and replaced with
the following:

                  "Maximum Letter of Credit Obligation" shall mean Two Million
                  and No/100 Dollars ($2,000,000.00).

                  1.3. The definition of Revolving Loan Commitment in Section
1.1 of the Loan Agreement is deleted in its entirety and replaced with the
following;

                  "Revolving Loan Commitment" shall mean Two Million and No/100
                  Dollars ($2,000,000.00).

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                  2. Representations and Warranties. To induce the Lender to
enter into this Amendment, the Borrower hereby represents and warrants to the
Lender that:

                  2.1. the execution, delivery and performance by the Borrower
of this Amendment and each of the other agreements, instruments and documents
contemplated hereby are within its corporate power, have been duly authorized by
all necessary corporate action, have received all necessary governmental
approval (if any shall be required), and do not and will not contravene or
conflict with any provision of law applicable to the Borrower, the certificate
of incorporation and by-laws of the Borrower (as amended to date), any order,
judgment or decree of any court or governmental agency, or any agreement,
instrument or document binding upon the Borrower or any of its property;

                  2.2. each of the Loan Agreement and the other Loan Documents,
each as amended by this Amendment, are the legal, valid and binding obligation
of the Borrower to the extent the Borrower is a party thereto, and the Loan
Agreement and such Loan Documents are enforceable against the Borrower in
accordance with their respective terms;

                  2.3. the representations and warranties of Borrower contained
in the Loan Agreement and the Loan Documents, each as amended hereby, are true
and correct in all material respects as of the date hereof, with the same effect
as though made on the date hereof, except to the extent that such
representations and warranties expressly relate to an earlier date, in which
case such representations and warranties are true and correct as of such earlier
date; and

                  2.4. Borrower has performed in all material respects all of
its obligations under the Loan Agreement and the other Loan Documents to be
performed by it on or before the date hereof and as of the date hereof, Borrower
is in compliance with all applicable terms and provisions of the Loan Agreement
and each of the other Loan Documents to be observed and performed by it and,
assuming the effectiveness of the consents set forth herein, no Event of Default
has occurred and is continuing.

                  3. Conditions. The effectiveness of the amendments and
consents set forth above is subject to the following conditions precedent:

                  3.1. Borrower shall have executed and delivered to Lender, or
shall have caused to be executed and delivered to Lender, each in form and
substance satisfactory to Lender, this Amendment, an Amended and Restated
Revolving Note and such other documents, instruments and agreements as Lender
may reasonably request.

                  3.2. Borrower shall have paid to Agent a fully earned,
non-refundable fee of $3,400.

                  3.3. All proceedings taken in connection with the transactions
contemplated by this Amendment and all documents, instruments and other legal
matters incident thereto shall be satisfactory to Lender and its legal counsel.

                                      -2-
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                  3.4. Assuming the effectiveness of the consents set forth
herein, no Event of Default shall have occurred and be continuing.

                  4. References; Effectiveness. Each of the Lender and the
Borrower hereby agree that all references to the Loan Agreement which are
contained in any of the other Loan Documents shall refer to the Loan Agreement
as amended by this Amendment.

                  5. Counterparts. This Amendment may be executed in any number
of counterparts and by the different parties on separate counterparts, and each
such counterpart shall be deemed to be an original, but all such counterparts
shall together constitute but one and the same Amendment.

                  6. Continued Effectiveness. Except as specifically set forth
herein, the Loan Agreement and each of the other Loan Documents shall continue
in full force and effect according to their respective terms.

                  7. Governing Law. This Amendment shall be a contract made
under and governed by the internal laws of the State of Illinois.

                  8. Costs and Expenses. Borrower hereby agrees that all
expenses incurred by the Lender in connection with the preparation, negotiation
and closing of the transactions contemplated hereby, including without
limitation reasonable attorneys' fees and expenses, shall be part of the
Obligations.

                                      -3-

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                  IN WITNESS WHEREOF, this Amendment has been executed as of,
and is effective as of, the day and year first written above.

                                 eLOYALTY CORPORATION, a Delaware
                                 corporation, as Borrower

                                 By Timothy J. Cunningham
                                 Its Vice President, CFO & Corporate Secretary

                                 LASALLE BANK NATIONAL ASSOCIATION, as Lender

                                 By June Courtney
                                 Its SVP

                                      -4-<PAGE>

                                                                   Exhibit 10.27

                              EMPLOYMENT AGREEMENT

         eLoyalty Corporation, a Delaware corporation ("eLoyalty"), and
DIANE K. LOWE ("Employee") enter into this Employment Agreement ("Agreement") on
August 26, 2002 with an effective date of September 9, 2002 (the "Effective
Date").

         In consideration of the agreements and covenants contained in this
Agreement, eLoyalty and Employee agree as follows:

         1. EMPLOYMENT DUTIES: eLoyalty hereby employs Employee as a Vice
President and Employee accepts such employment upon the terms and conditions
hereinafter set forth. Subject to the direction of the eLoyalty's Board of
Directors and eLoyalty's management, Employee shall perform faithfully the
duties that may be assigned to Employee from time to time by eLoyalty in
connection with the conduct of its business to the best of Employee's ability
and shall devote Employee's full and undivided business time and attention to
eLoyalty's business. During the term of Employee's employment with eLoyalty,
Employee shall not engage in any other employment activity, whether as an
employee or agent for any other entity, as an independent consultant or
otherwise, whether or not during the business hours of eLoyalty, without the
prior written consent of eLoyalty.

         2. TERM OF EMPLOYMENT: The term of employment ("Term of Employment")
covered by this Agreement shall commence as of the Effective Date and shall
continue for a period of one (1) year, subject to the provisions of Paragraph 3
below (the "Initial Term of Employment"). UPON EXPIRATION OF THE INITIAL TERM OF
EMPLOYMENT, THIS AGREEMENT SHALL BE RENEWED AUTOMATICALLY FOR SUCCESSIVE TERMS
OF ONE (1) YEAR EACH, UNLESS ELOYALTY NOTIFIES EMPLOYEE OF ITS INTENTION NOT TO
RENEW AT LEAST 90 DAYS PRIOR TO THE EXPIRATION OF THE CURRENT TERM.

         3. TERMINATION: eLoyalty may terminate Employee's employment with or
without reason upon written notice to Employee, provided that unless eLoyalty
has terminated Employee's employment for Serious Misconduct as described below,
eLoyalty shall continue Employee's normal salary (but not bonus) and health
insurance benefits (if Employee remains eligible under these health insurance
plans) for the lesser of (i) 90 days from the effective date of such
termination, or (ii) until Employee begins employment with another employer
during such time, at which time eLoyalty's obligations shall cease immediately.
Employee shall notify eLoyalty in writing of such new employment not later than
one (1) business day after securing the same. eLoyalty may terminate Employee's
employment and this Agreement immediately without notice and with no salary and
benefit continuation if Employee engages in "Serious Misconduct." For purposes
of this Agreement, "Serious Misconduct" means fraud,

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embezzlement or misappropriation of corporate funds, other acts of dishonesty,
conviction of a felony or other crime involving moral turpitude, activities
materially harmful to eLoyalty's reputation, willful refusal to perform or
substantial disregard of Employee's assigned duties (including, but not limited
to, refusal to travel or work requested hours), any significant violation of any
statutory or common law duty of loyalty to eLoyalty, or any material breach or
violation by Employee of any provision of this Agreement or any policy of
eLoyalty that eLoyalty may have in effect from time to time. The provisions of
this Agreement relating to non-disclosure, non-competition, non-solicitation and
ownership shall survive any termination of Employee's employment.

         4. SALARY: As compensation for Employee's services, eLoyalty shall pay
Employee a base salary at the rate of $300,000 per annum. Employee's base salary
shall be subject to periodic review and may, at the discretion of eLoyalty's
management, be adjusted from the foregoing according to Employee's
responsibilities, capabilities and performance.

         5. BONUSES: eLoyalty may elect to pay Employee bonuses. Payment of such
bonuses, if any, shall be at the sole discretion of eLoyalty.

         6. EMPLOYEE BENEFITS: During the Term of Employment, Employee shall be
entitled to participate in such employee benefit plans, including eLoyalty's
401(k) plan, life and health insurance and other medical benefits, and shall
receive all other fringe benefits as eLoyalty may make available generally to
its Vice Presidents, in each case subject to the eligibility requirements, rules
and regulations from time to time applicable thereto.

         7. BUSINESS EXPENSES: eLoyalty shall reimburse Employee for all
reasonable and necessary business expenses incurred by Employee in performing
Employee's duties that are submitted in compliance with eLoyalty's then-current
policy on such business expense reimbursement. Employee shall provide eLoyalty
with supporting documentation sufficient to satisfy reporting requirements of
the Internal Revenue Service and eLoyalty's policy. eLoyalty's determination as
to reasonableness and necessary shall be final.

         8. NONCOMPETITION AND NONDISCLOSURE: Employee acknowledges that the
successful development, marketing, sale and performance of eLoyalty's
professional services and products require substantial time and expense. Such
efforts generate for eLoyalty valuable and proprietary information that gives
eLoyalty a business advantage over others who do not have such information. In
addition, in connection with its provision of proposals, services and products
to its customers and prospective customers, eLoyalty comes into possession of
valuable and proprietary information of its customers, prospective customers,
suppliers and business partners. All such information, whether of eLoyalty or
its customers, prospective customers, suppliers or business partners is referred
to herein as "Confidential Information" and includes, but is not limited to, the
following: business plans and strategies, prospective or actual opportunities,
proposals, deliverables, methodologies, training materials, other intellectual
property, the nature, identity and requirements of customers, clients, suppliers
and business partners, computer

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software, financial data of any nature, and any information of others that
eLoyalty is obligated, contractually or otherwise, to treat in a confidential
manner, in each case in whatever form, whether oral, written, graphic, recorded,
photographic, machine readable or otherwise, and whether or not marked or
otherwise labeled "confidential" or specifically indicated as being confidential
and/or proprietary in nature. The term "Confidential Information" also includes
all notes, analyses, compilations, studies, interpretations or other materials
to the extent such materials contain or are based on other Confidential
Information. Employee acknowledges that during the Term of Employment, Employee
will obtain knowledge of such Confidential Information. Accordingly, Employee
agrees to undertake the following obligations which Employee acknowledges to be
reasonably designed to protect eLoyalty's legitimate business interests without
unnecessarily or unreasonably restricting Employee's post-employment
opportunities:

         (a) Upon termination of the Term of Employment for any reason, Employee
shall return all eLoyalty property, including but not limited to computer
programs, files, notes, records, charts, or other documents or things containing
in whole or in part any Confidential Information.

         (b) During the Term of Employment and at all times thereafter, Employee
shall treat all such Confidential Information as confidential, take all
necessary precautions against disclosure of such information to third parties,
not disclose any Confidential Information to any person other than employees and
contractors of eLoyalty who have a need to know such information in connection
with the performance of their duties on eLoyalty's behalf and not use any
Confidential information for any purpose other than the performance of
Employee's duties on eLoyalty's behalf.

         (c) Without limiting the obligations of Paragraph 8(b), for a period of
one (1) year following termination of Employee's employment with eLoyalty for
any reason, for Employee's self or as an agent, partner or employee of any
person, firm, corporation or other entity, Employee shall not perform services
of the type performed by Employee during the Term of Employment, or any services
substantially similar thereto for any Prohibited Client (as defined below) in
any country in which eLoyalty has performed services (whether for the Prohibited
Client or otherwise) or sold products during the preceding three (3) years,
without the prior written consent of eLoyalty's Chief Executive Officer or the
authorized designee thereof. The term "Prohibited Client" shall mean any client
of eLoyalty for whom Employee performed services, or prospective eLoyalty client
to whom Employee submitted, or assisted in the submission of a proposal, during
the one (1) year period preceding termination of Employee's employment with
eLoyalty. In the event that a court or other adjudicative body should decline to
enforce the provisions of this Paragraph 8(c), whether because of scope,
duration or otherwise, Employee and eLoyalty agree that the provisions shall be
modified to restrict Employee's competition with eLoyalty to the maximum extent
enforceable under applicable law.

The provisions of Paragraph 8(b) shall not apply to any Confidential Information
to the extent that such Confidential Information (i) is now, or hereafter
becomes, through no breach of this Agreement, generally known or available to
the public or (ii) is disclosed

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or used, as applicable, by Employee with the prior written consent of eLoyalty
and in accordance with any limitations or conditions on such disclosure or use
that may be imposed in such written consent. Furthermore, the nondisclosure
obligations contained in Paragraph 8(b) shall not apply to Confidential
Information to the extent that such Confidential Information is required to be
disclosed pursuant to the order or requirement of a court, administrative agency
or other governmental body; provided, however, that in the event of such order
or requirement, Employee shall give eLoyalty written notice thereof and of the
Confidential Information to be disclosed as soon as practicable prior to
disclosure of such Confidential Information.

         9. NON-SOLICITATION: During the one (1) year period immediately
following termination of Employee's employment for any reason, Employee shall
not induce or assist in the inducement of any eLoyalty employee away from
eLoyalty's employ or from the faithful discharge of such employee's contractual
and fiduciary obligations to serve eLoyalty's interests with undivided loyalty.

         10. REMEDIES: Employee recognizes and agrees that a breach of any or
all of the provisions of Paragraphs 8 and 9 will constitute immediate and
irreparable harm to eLoyalty's business advantage, including but not limited to
eLoyalty's valuable business relations, for which damages cannot be readily
calculated and for which damages are an inadequate remedy. Accordingly, Employee
acknowledges that eLoyalty shall therefore be entitled to an order enjoining any
further breaches by the Employee, without the necessity of posting a bond.
Employee agrees to reimburse eLoyalty for all costs and expenses, including
reasonable attorneys' fees incurred by eLoyalty in connection with the
enforcement of its rights under any provision of this Agreement.

         11. INTELLECTUAL PROPERTY: Employee hereby assigns to eLoyalty or its
subsidiaries, as appropriate, its successors, assigns or nominees, Employee's
entire right, title and interest in any ideas, developments, designs, patents,
inventions and improvements, trade secrets, trademarks, copyrightable subject
matter or proprietary information (collectively, "Inventions") that Employee has
made or conceived, or may make or conceive, either solely or jointly with
others, while providing services to or for eLoyalty, or with the use of the
time, material or facilities of eLoyalty or relating to any actual or
anticipated business, research, development, product, service or activity of
eLoyalty known to Employee while employed at eLoyalty, or in connection with or
resulting from any task assigned to Employee or services performed by Employee
for or on behalf of eLoyalty, whether or not such services was performed prior
to the date of this Agreement. Employee shall communicate promptly and disclose
to eLoyalty, in such form as eLoyalty requests, all information, details and
data pertaining to the aforementioned Inventions, and, whether during the Term
of the Agreement or thereafter, Employee will, at no additional charge to
eLoyalty but at eLoyalty's expense, execute such documents evidencing eLoyalty's
ownership, and Employee's assignment of the foregoing rights, as may be deemed
necessary by eLoyalty to grant or evidence such ownership and rights.

         12. ASSISTANCE IN LITIGATION. Employee shall upon reasonable notice,
furnish all information and assistance to eLoyalty as eLoyalty may reasonably
require in connection

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with any litigation, proceeding or dispute to which eLoyalty is, or may become,
a party, or in which it may otherwise become involved, either during or after
Employee's employment.

         13. ASSIGNMENT: Employee acknowledges that the services to be rendered
pursuant to this Agreement are unique and personal. Accordingly, Employee may
not assign any of Employee's rights or delegate any of Employee's duties or
obligations under this Agreement. eLoyalty may assign its rights, duties or
obligations under this Agreement to a subsidiary or affiliated company of
eLoyalty or purchaser or transferee of a majority of eLoyalty's outstanding
capital stock or a purchaser of all, or substantially all, of the assets of
eLoyalty.

         14. NOTICES: All notices shall be in writing, except for notice of
termination of employment provided by eLoyalty, which may be oral if confirmed
in writing within 14 days. Notices intended for eLoyalty shall be sent by
certified mail or nationally recognized overnight courier service, addressed to
it at 150 Field Drive, Suite 250, Lake Forest, Illinois 60045 or its current
principal office, and notices intended for Employee shall be either delivered
personally to Employee or sent by certified mail or nationally recognized
overnight courier service addressed to Employee at Employee's last known address
in eLoyalty's records. Notices sent by certified mail in accordance with the
foregoing shall be deemed given three (3) business days following delivery to
the United States Postal Service, postage prepaid, and notices sent by overnight
courier service in accordance with the foregoing shall be deemed given one (1)
business day following delivery to such courier, delivery fees for overnight
delivery prepaid.

         15. ENTIRE AGREEMENT: This Agreement constitutes the entire agreement
between eLoyalty and Employee regarding the subject matter hereof. The parties
may modify this Agreement only by a written instrument signed by the parties.

         16. WAIVER: The failure of eLoyalty to exercise any of its rights under
this Agreement for a breach thereof will not be deemed to be a waiver of such
rights or a waiver of any subsequent breach.

         17. APPLICABLE LAW: This Agreement shall be governed by and construed
in accordance with the laws of the State of Illinois.

         18. MEDIATION OF DISPUTES: Neither party shall initiate arbitration or
other legal proceedings (except for any claim under Paragraphs 8 or 9 of this
Agreement), against the other party, or, in the case of eLoyalty, any of its
directors, officers, employees, agents, or representatives, relating in any way
to this Agreement, to Employee's employment with eLoyalty, the termination of
Employee's employment or any or all other claims that one party might have
against the other party until 30 days after the party against whom the claim[s]
is made ("Respondent") receives written notice from the claiming party of the
specific nature of any purported claim and the amount of any purported damages.
Employee and eLoyalty further agree that if Respondent submits the claiming
party's claim to JAMS/Endispute, for nonbinding mediation, in Chicago, Illinois,
prior to the expiration of such 30 day period, the claiming party may not
institute

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arbitration or other legal proceedings against Respondent until the earlier of
(i) the completion of nonbinding mediation efforts, or (ii) 90 days after the
date on which the Respondent received written notice of the claimant's claim.

         19. BINDING ARBITRATION: Subject to Paragraph 17, Employee and eLoyalty
agree that all claims or disputes relating to Employee's employment with
eLoyalty or the termination of such employment, and any and all other claims
that Employee might have against eLoyalty, any eLoyalty director, officer,
employee, agent, or representative, and any and all claims or disputes that
eLoyalty might have against Employee (except for any claims under Paragraphs 8
or 9 of this Agreement) shall be resolved under the Expedited Commercial Rules
of the American Arbitration Association in Illinois. If either party pursues a
claim and such claim results in an arbitrator's decision, both parties agree to
accept such decision as final and binding. eLoyalty and Employee agree that any
litigation under Paragraphs 8 or 9 of this Agreement shall be brought in the
Circuit Court for Cook County, Illinois.

         20. SEVERABILITY: Whenever possible, each provision of this Agreement
will be interpreted in such manner as to be effective and valid under applicable
law, but if any provision of this Agreement is held to be prohibited by or
invalid under applicable law, such provision will be ineffective only to the
extent of such prohibition or invalidity, without invalidating the remainder of
such provision or the remaining provisions of this Agreement.

         21. ACKNOWLEDGEMENT: Employee acknowledges that Employee has read,
understood and accepts the provisions of this Agreement.

eLoyalty Corporation                               Diane K. Lowe

By: /s/ Timothy J Cunningham                        /s/ Diane K. Lowe
    ------------------------                        ---------------------------

Position: Vice President and Chief
          Financial Officer                         ----------------------------
          ------------------------
Date: 9-9-02                                        Date: August 26, 2002

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