Document:

exv10w1w1

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

Exhibit 10.1.1

Pursuant to Instruction 2 to Item 601 of Regulation S-K, NeuStar, Inc. has filed an agreement with
the Northeast Carrier Acquisition Company, LLC, which is one of seven agreements that are
substantially identical in all material respects other than the parties to the agreements. North
American Portability Management, LLC succeeded to the interests of Northeast Carrier Acquisition
Company, LLC and each of the other entities listed below. The following list identifies the other
parties to the six agreements that have been omitted pursuant to Instruction 2 to Item 601:

	 	•	 	LNP, LLC (Midwest)
	 
	 	•	 	Southwest Region Portability Company, LLC
	 
	 	•	 	Western Region Telephone Number Portability, LLC
	 
	 	•	 	Southeast Number Portability Administration Company, LLC
	 
	 	•	 	Mid-Atlantic Carrier Acquisition Company, LLC
	 
	 	•	 	West Coast Portability Services, LLC

AMENDMENT

OF

AGREEMENT FOR NUMBER PORTABILITY ADMINISTRATION CENTER / SERVICE MANAGEMENT SYSTEM

FOR

LAW ENFORCEMENT AGENCY AND PUBLIC SAFETY ANSWERING POINT ACCESS

 Page 1
CONFIDENTIAL

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

 Page 2
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

AMENDMENT

OF

AGREEMENT FOR NUMBER PORTABILITY ADMINISTRATION CENTER/SERVICE MANAGEMENT SYSTEM

FOR

LAW ENFORCEMENT AGENCY

AND

PUBLIC SAFETY ANSWERING POINT ACCESS

1. PARTIES

This
Revision 2 to Amendment No. 53 (this “Amendment”) is entered into pursuant to Article 30 of,
and upon execution shall be a part of, the Contractor Services Agreements for Number Portability
Administration Center/Service Management System, as amended and in effect immediately prior to the
Amendment Effective Date (each such agreement referred to individually as the “Master Agreement”
and collectively as the “Master Agreements”), by and between NeuStar, Inc., a Delaware corporation
(“Contractor”), and the North American Portability Management LLC, a Delaware limited liability
company (the “Customer”), as the successor in interest to and on behalf of Northeast Carrier
Acquisition Company, LLC (the “Subscribing Customer”).

2. EFFECTIVENESS AND DEFINED TERMS

This Amendment amends and restates in its entirety Amendment No. 53, as previously amended and
restated by Revision 1 thereto, and shall be effective as of the 1st day of September,
2007 (the “Amendment Effective Date”), conditioned upon execution by Contractor and Customer on
behalf of all the limited liability companies listed below for the separate United States Service
Areas (the “Subscribing Customers”).

	 	•	 	Mid-Atlantic Carrier Acquisition Company, LLC
	 
	 	•	 	LNP, LLC (Midwest)
	 
	 	•	 	Northeast Carrier Acquisition Company, LLC
	 
	 	•	 	Southeast Number Portability Administration Company, LLC
	 
	 	•	 	Southwest Region Portability Company, LLC
	 
	 	•	 	West Coast Portability Services, LLC
	 
	 	•	 	Western Region Telephone Number Portability, LLC

The number in the upper left-hand corner refers to this Statement of Work. Capitalized terms used
herein without definition or which do not specifically reference another agreement shall have the
meanings as defined in the Master Agreements.

3. CONSIDERATION RECITAL

In consideration of the terms and conditions set forth in this Amendment, and for other good and
valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Contractor
and Customer agree as set forth in this Amendment.

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CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

4. BACKGROUND

     4.1 IVR under SOW 6

As a result of number portability, it is not possible to reliably identify the service provider
responsible for a telephone number. However, this service provider information is essential to law
enforcement agencies and entities performing public safety answering point (PSAP) functions in the
performance of their official duties. As a result Contractor and Customer issued SOW 6, under
which certain data about active ported or pooled numbers — the serving carrier’s SPID and name,
and the appropriate security contact name and number for the service provider — are available from
an Interactive Voice Response (“IVR”) system to Users and authorized law enforcement agencies and
PSAP providers.

     4.2 Request for Improved Access

Law enforcement agencies and PSAP providers approached Contractor and Customer to request a more
efficient method of obtaining the same information available from the IVR under SOW 6. Therefore,
Customer hereby consents to Contractor agreeing to provide to certain entities an electronic means
of accessing the data already available from the IVR under SOW 6 without in any way affecting SOW
6.

     4.3 Amendment No. 53

The Parties executed Amendment No. 53, effective June 1, 2006, to amend the Master Agreement to
provide qualified law enforcement agencies access to certain portions of User Data to be used by
them for lawful activities. The Parties executed Revision 1 to Amendment No. 53, effective July 1,
2007, to grant PSAP providers authority to access the service provided under Amendment No. 53.
This Amendment (Revision 2 to Amendment No 53) provides for certain historical data to be made
available as part of the services authorized hereunder.

			
	5.	 	AUTHORIZATION FOR CONTRACTOR TO PROVIDE CERTAIN USER DATA TO QUALIFIED RECIPIENTS

Customer and Contractor desire to amend the Master Agreement by this Amendment No. 53 Revision 1 to
provide qualified PSAP providers, in addition to qualified law enforcement agencies, access to
certain portions of User Data to be used by them for lawful activities. Accordingly, the Master
Agreement is hereby amended as of the Amendment Effective Date by the deletion of Section 15.8,
originally introduced by Amendment No. 53, and replacing it in its entirety as follows:

     15.8 Law Enforcement Agency and Public Safety Answering Point Entity Access

(a) Scope. Notwithstanding the foregoing provisions of this Article
15, Contractor is authorized in accordance with this Section 15.8 to provide
certain information, including User Data elements, to law enforcement
agencies (LEAs) and public safety answering point (PSAPs) providers (PSAP
Providers), including their authorized contractors and agents, making a
request to Contractor for access to such information (as more fully described
below) in writing and that satisfy the requirements and conditions set forth
in this Section 15.8 (such law enforcement agencies to be referred to herein
as a “Qualified LEA”, such PSAP Providers to be referred to herein as
“Qualified PSAP”, and collectively with Qualified LEAs

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CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

to
be referred to as “Qualified Recipients”). The provision of the
information identified below in Section 15.8(f)(i) to a Qualified Recipient
pursuant to the requirements and conditions of this Section 15.8 shall be
accomplished with the use of an LNP Enhanced Analytical Platform (“LEAP”) and
referred to as the “LEAP Service.”

The LEAP Service contemplated hereunder is neither Services, Additional
Services, nor an Enhancement, as those terms are defined in this Agreement.
Accordingly, and for all purposes of this Agreement, the LEAP Service shall
not (1) be considered in the definition of or to constitute Services,
NPAC/SMS services, or Additional Services under this Agreement, or to
constitute access or use of Services, NPAC/SMS services or Additional
Services under this Agreement, (2) be subject to the requirements and
provisions of Article 13 of this Agreement, (3) be considered in the
definition of or to constitute a User Enhancement or a Custom Enhancement
under this Agreement. It is the intention of the Customer and the Contractor
that the LEAP Service is allowable under this Agreement and the User
Agreement in furtherance of law, rule, regulation or order of the Federal
Communications Commission or other regulatory agencies having jurisdiction
over the NPAC/SMS Service.

Nothing in this Section 15.8 shall affect or otherwise modify SOW 6,
concerning the implementation and use of the NPAC SMS IVR system.

Customer and Contractor agree that Contractor will cease providing the LEAP
Service upon the issuance of any valid order of the FCC, any other regulatory
agency having jurisdiction over the NPAC/SMS service or any court of
competent jurisdiction (a) determining that the LEAP Service is inconsistent
with or in violation of applicable law or (b) enjoining the provision of the
LEAP Service, and that, following any such order, Contractor shall not
provide the LEAP Service unless or until such order is rescinded, overturned
or modified to permit the provision of the LEAP Service by a final order of
the relevant agency, court or a reviewing court.

(b) LEAP Service Agreement. The LEAP Service shall be provided only
to a Qualified Recipient, as determined in accordance with this Section 15.8,
after execution and delivery of an agreement satisfying the requirements set
forth in Section 15.8(f), in substantially the form of Exhibit P attached
hereto and made a part hereof, and as it may be amended from time to time in
accordance with or permitted by this Section 15.8 (the “LEAP Service
Agreement”). Contractor shall have the right to amend or to change any
provision of the LEAP Service Agreement which is not required under Section
15.8(f) and which is not otherwise in violation or breach of this Agreement,
including this Section 15.8; provided, however, that Contractor shall provide
Customer with at least thirty (30) days advance written notice of any such
allowable change or revision to the LEAP Service Agreement; and provided,
further, that changes or amendments to those provisions in the LEAP Service
Agreement that are required under Section 15.8(f)

 Page 5
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

 

may be made and shall only be effective upon the advance written agreement of
Customer and the Contractor.

In consideration for providing the LEAP Service in accordance with the LEAP
Service Agreement and this Section 15.8, Contractor shall be compensated
directly and exclusively from each respective Qualified Recipient in
accordance with Section 15.8(i). Customer shall not unreasonably withhold
consent to Contractor requests for the use of alternative versions of the
LEAP Service Agreement for differently situated Qualified Recipients, so long
as those agreements otherwise comply with the requirements of this Section
15.8.

(c) Relationship to NPAC/SMS Services. Contractor and Customer
expressly agree and acknowledge that the LEAP Service shall be offered only
so long as it does not adversely affect the operation and performance of the
NPAC/SMS and the delivery of Services pursuant to this Agreement, and
accordingly, the provision of Services under the terms and conditions of this
Agreement, other than this Section 15.8, shall take priority to the provision
of the LEAP Service. Further, in addition to causes for termination of this
Agreement set forth in this Agreement and the User Agreement, the provision
of the LEAP Service and all LEAP Service Agreements may be terminated upon
the occurrence of those events set forth in Section 15.7(l). If Contractor
establishes a LEAP Service help desk, the telephone number for such help desk
shall be different from any current telephone number for a NPAC/SMS help
desk. The costs of any such LEAP Service help desk shall be eligible for
inclusion as “Costs” under Section 15.8(i)(ii).

(d) Liability. Contractor shall defend, indemnify and hold harmless
Customer, its members and their officers, directors, employees, and agents
and their successors and assigns against and from any and all losses,
liabilities, suits, damages, claims, demands, and expenses (including,
without limitation, reasonable attorneys’ fees) included in a settlement
(between Contractor and a Third Party) of such suits, claims or demands, or
awarded to a Third Party by a court or appropriate administrative agency of
competent jurisdiction, including, without limitation, those based on
contract or tort arising out of or in conjunction with, but only to the
extent that such losses, liabilities, damages claims, demands, and expenses
arise out of, or in connection with allegations that the manner in which
Contractor provided the LEAP Data Elements (as that term is defined below) as
part of the LEAP Service violates a law, rule or regulation, except when the
manner in which Contractor provided the LEAP Data Elements was prescribed by
Customer.

(e) Inapplicability of Service Levels, GEP Elements and Benchmarking
Process. Contractor and Customer expressly agree and acknowledge that
Contractor’s provision of the LEAP Service hereunder shall not be subject to
any separate Service Level Requirements under Article 8 of this Agreement and
Exhibit G, to any Benchmarking Process under Article 7 of this Agreement, or
to the Gateway Evaluation Process under Article 32 of this Agreement, and
thus no separate Service Levels, GEP Elements or Benchmarking Process are
hereby

 Page 6
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

established with respect to the provision of the LEAP Services.
Notwithstanding the foregoing, the effect and consequences on the Services
from the provision of the LEAP Service shall be included in evaluating the
obligations of Contractor with respect to the Service Levels under Article 8
and the GEP Elements under Article 32, including but not limited to all the
remedies and recourses resulting from Contractor’s failure or noncompliance
under this Agreement and the User Agreement.

(f) Required Provisions of LEAP Service Agreement. Each LEAP Service
Agreement shall be only between the Contractor and the Qualified Recipient
and, in addition to containing provisions customary in commercial contracts
of this nature, must contain provisions specifying the following:

(i) User Data Elements Provided. As part of the LEAP Service,
Contractor shall make available (A) the NPAC SPID of the service
provider associated with a telephone number, (B) the identity of that
service provider, (C) the date on which the port(s) from one service
provider (by NPAC SPID) to another service provider (by NPAC SPID)
occurred with respect to that telephone number, and (D) the current
contact name and number, if available, for each service provider as
submitted in any manner to the NPAC by each service provider as its
law enforcement and/or emergency contact, and no other User Data
elements, for each of the 7 United States Service Areas. The elements
referred in (A), (B), (C) and (D) in the immediately preceding
sentence shall be referred to as “LEAP Data Elements.”

(ii) LEAP Provisioning. Contractor shall employ an LSMS to
provision current and historical LEAP Data Elements into LEAP, where
historical LEAP Data Elements means, when feasible for and to the
extent available to Contractor, LEAP Data Elements as of January 1,
2004. For Qualified Recipients that qualified solely as PSAPs (i.e.,
not also as an LEA), historical LEAP Data Elements shall be limited to
LEAP Data Elements associated with the current plus the
immediately-previous service provider. The LSMS employed by
Contractor shall provision a system that is not associated with the
NPAC/SMS, which system shall enable the processing of queries for LEAP
Data Elements in accordance with this Section 15.8.

(iii) Manner of Access. Qualified Recipients shall access the
LEAP Service by virtual private network (machine to machine) or
Internet (person to GUI). Qualified Recipients access to LEAP shall
be accomplished by authenticated, secure and encrypted means. The
LEAP Data Elements may be provided to Qualified Recipients by
Contractor through any electronic interface selected by Contractor
that otherwise complies with this Section 15.8. LEAP shall not
provide Qualified Recipients, either directly or indirectly, access to
the NPAC or any NPAC User Data other than the LEAP Data Elements in
accordance with this

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CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

section. A Qualified Recipient may query LEAP an unlimited number of
times, but may not request LEAP Data Elements for more than 100 TNs
per query.

(iv) Exclusive Use. Contractor may authorize a Qualified
Recipient to use LEAP Data Elements received as part of the LEAP
Service only for lawful purposes within the statutory authority of the
Qualified Recipient. Contractor will require that each Qualified
Recipient warrant that it will not (A) disclose, sell, assign, lease
or otherwise provide LEAP Data Elements to any other party, including
to a local service management system or public database, except as may
otherwise be required by applicable federal, state, or local law,
rules, regulations, or orders, or (B) commercially exploit the LEAP
Data Elements in any way. By way of clarification, and not
limitation, the immediately preceding restrictions require that a
Qualified Recipient will not share the LEAP Data Elements with other
agencies or with other Qualified Recipients or share LEAP Data
Elements with officers or employees of other agencies or Qualified
Recipients. Notwithstanding the foregoing, a Qualified Recipient may
share the LEAP Data Elements to its contractors and, with respect to a
PSAP, a subtending or secondary PSAP, for lawful purposes within the
statutory authority of the Qualified Recipient.

(v) Compliance with Laws. Contractor shall require that each
Qualified Recipient warrant that it will comply with all applicable
laws, orders and regulations applicable, including those applicable to
the NPAC/SMS, including User Data.

(vi) Acknowledgment of Non-liability of Customer and Users.
Both Contractor and the Qualified Recipient shall agree and expressly
acknowledge the rights of termination under this Agreement, including
by reason of Section 15.8(l), the absolute exclusions from liability
with respect to Customer and the exclusion from liability with respect
to Users and End-Users for any amounts that would have otherwise been
due and payable by such Qualified Recipient under the terms and
conditions of the LEAP Service Agreements or as a result of the
provision of the LEAP Service upon the termination of the provision
the LEAP Service (the “Unpaid Charges”) without an explicit rule,
regulation, order, opinion or decision of the Federal Communications
Commission or any other regulatory body having jurisdiction or
delegated authority with respect to the subject matter of this
Agreement directing the responsibility and liability for payment of
those Unpaid Charges by Users or End Users.

(vii) Termination. Both Contractor and the Qualified Recipient
shall agree and expressly acknowledge that upon any termination of any
LEAP Service Agreement, the restrictions with respect to User Data and
LEAP Data Elements shall survive such termination.

 Page 8
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

(viii) Liability, Indemnification and Dispute Resolution. The
LEAP Service Agreement shall contain liability, indemnification and
dispute resolution terms and conditions customary in the industry for
like services.

(ix) Compensation. Subject to Section 15.8(i) of this
Agreement, Contractor may charge compensation and the Qualified
Recipient shall agree to pay such compensation for the provision of
the LEAP Service.

(g) Remain User Data. The LEAP Data Elements, being provided as part
of the LEAP Service, being User Data, shall remain User Data and Confidential
Information.

(h) Qualification. Contractor shall not provide LEAP Service to any
party unless such party first qualifies as a Qualified LEA or Qualified PSAP
pursuant to this Section 15.8(h), and such party enters into and executes the
LEAP Service Agreement.

(i) Application. Contractor may entertain only applications
from (A) an agency, or officer thereof, of the United States or of a
State or political subdivision thereof that is empowered by law to
conduct investigations of or to make arrests for violations of
federal, state or local laws (“Law Enforcement Agencies” or LEAs) or
(B) from an entity, including an agency of the United States or of a
State or political subdivision thereof, empowered by or contracted
under law to operate or administer a PSAP facility to receive 9-1-1
calls, and as appropriate, dispatch emergency response services, or
transfers or relays such 9-1-1 calls to another public safety operator
(“PSAP”).

Notwithstanding the foregoing, Contractor may entertain applications
from LEAs through associations and centralized procurement
organizations on behalf of the individual LEAs or from PSAPs through
associations and centralized procurement organizations on behalf of
the individual PSAPs, so long as such LEAs or PSAPs individually meet
the qualification requirements set forth in this Section 15.8(h) and
such individual LEA or PSAP executes a LEAP Service Agreement in
accordance with Section 15.8(b).

(ii) Qualification

	 	a.	 	Contractor shall require
that an LEA applicant: (A) certify that it is a Law
Enforcement Agency, and (B) provide the following
information: requester’s name, title, organization,
street address, phone number, e-mail address, and, if
applicable, badge number or other applicable ID. Upon
qualification of the Law Enforcement Agency as a
Qualified LEA, Contractor may require additional
information for the purposes of establishing access to
the LEAP Service.

 Page 9
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

	 	b.	 	Contractor shall require
that a PSAP applicant provide requester’s name, title,
organization, street address, phone number, and e-mail
address.

(iii) Evaluation

	 	a.	 	LEAs — Based upon the
application, Contractor shall determine, based upon a
good-faith, reasonable interpretation of the information
provided by an LEA applicant, whether the applicant
qualifies as a Qualified LEA. Contractor shall verify an
LEA applicant’s organization through the National Public
Safety Information Source database, or such other
similarly authoritative source (the “LEA Sources”).
Contractor shall independently verify the LEA applicant’s
name, title, and, if applicable, badge number or other
applicable ID by contacting the identified organization’s
contact information set forth in the LEA Sources. Other
than the foregoing, Contractor shall have no duty to
investigate the accuracy of any information provided by
an applicant on such application.
	 
	 	b.	 	PSAPs — Based upon the
application, Contractor shall determine, based upon a
good-faith, reasonable interpretation of the information
provided by a PSAP applicant, whether the applicant
qualifies as a Qualified PSAP. Contractor shall verify a
PSAP applicant’s organization through the FCC Master PSAP
Registry, or such other similarly authoritative source
(e.g., National Emergency Number Association (NENA) North
American 911 Resource Database (the “PSAP Sources”).
Contractor shall independently verify the PSAP
applicant’s organizational name, state, county, and/or
city by contacting the identified organization’s contact
information set forth in the PSAP Sources. Other than the
foregoing, Contractor shall have no duty to investigate
the accuracy of any information provided by an applicant
on such application.

(iv) Confirmation Process. Once a calendar year, Contractor
shall re-verify each Qualified Recipient’s organization in accordance
with Section 15.8(h)(iii) above.

(v) Annual Reports. At no additional charge to Customer,
Contractor shall provide to Customer an annual report listing all
Qualified LEAs and Qualified PSAPs in effect during the previous
twelve-month period, and separately list all Qualified LEAs and
Qualified PSAPs that were newly qualified during the same period.

(i) Compensation.

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CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

(i) Basis. Contractor shall not be entitled to compensation
of any kind under this Section 15.8 from Customer, Subscribing
Customers, Users or End-Users, and shall look solely to the respective
Qualified Recipient for any and all compensation for the provision of
the LEAP Service (referred to as the “LEAP Charges”). Customer and
Contractor agree and acknowledge that the LEAP Service is not
necessary for the provision of number portability. Contractor agrees
to compute and to allocate the LEAP Charges in a fair and
non-discriminatory manner consistent with the rules, regulations,
orders, opinions and decisions of the Federal Communications
Commission and other regulatory body having jurisdiction or delegated
authority with respect to the NPAC/SMS or this Agreement.

(ii) Cost Plus the Fee.  Subject to Section 15.8(i)(i) above
and Section 15.8(i)(iv) below, the aggregate amount of LEAP Charges
received by Contractor under this Section 15.8(i) since the inception
of the LEAP Service and during the Initial Term shall equal not more
than the Cost plus the Fee, as more particularly described herein
below.

(A) Cost. “Cost” means [* * *]

“[* * *]” costs are those [* * *] shall also include, without
limitation, [* * *], but excluding [* * *]. Support for [* *
*] will include [* * *].

“[* * *]” are those [* * *]. For purposes of this Section
15.8, [* * *] shall equal the [* * *] percent ([* * *]%).

(B) Fee. “Fee” is the amount that equals [* * *]
percent ([* * *]%) of the sum of [* * *].

(iii) Allocation. In establishing the LEAP Charges payable by
Qualified Recipients, Contractor shall allocate the Cost plus Fee
among Qualified Recipients in any manner that is fair and reasonable,
which for the purposes of this Section 15.8(i) shall mean usage based,
equitably, customary for similar services, commercially reasonable,
and which does not discriminate against similarly situated Qualified
Recipients. Notwithstanding the foregoing, Contractor and Customer
expressly agree and acknowledge that the manner of allocating the Cost
plus Fee shall be solely the responsibility of the Contractor, and
that Customer assumes no responsibility or control with respect to
such manner nor does Customer in any way endorse the manner selected
by Contractor; subject, however, to the right of the Customer to seek
guidance or direction from the Federal Communications Commission or
any other regulatory body having jurisdiction or delegated authority
with respect to the subject matter of this Agreement. Further,
Contractor agrees that no amounts of any LEAP Charges which, for
whatever reason are not recovered by Contractor or

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CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

allocated and paid for by Qualified Recipient, including by way of
inclusion in any cost or overhead computations related to Services
under the Master Agreement, any Statements of Work or otherwise, shall
be charged or allocated to or assessed and paid by Customer, any
Subscribing Customer, any User or any End-User.

(iv) Cost Review. Within ninety (90) days after the end of
each calendar year, Contractor will cause its regular independent
auditor (“Contractor’s Auditor”) to commence a review of the accuracy
and validity of the Costs and related calculations under Section
15.8(ii) (the “LEAP Cost Review”). Within sixty (60) days after
commencing the LEAP Cost Review, Contractor’s Auditor shall issue a
sufficiently detailed report (“LEAP Cost Report”) to the Contractor
validating the Costs incurred and the Fee applied. Contractor shall
make available to Contractor’s Auditor such documentation necessary to
conduct the LEAP Cost Review and issue the LEAP Cost Report, including
the following: general ledger reports of LEAP Service activity,
accounts payable vouchers, invoices, and documents supporting
purchases in support of the LEAP Service activity, and other financial
records used to support general ledger activity related to the LEAP
Service and any other records reasonably requested by Contractor’s
Auditor (collectively, the “LEAP Review Documents”).

Contractor shall present Customer with the LEAP Cost Report within
thirty (30) days after Contractor’s receipt of the LEAP Cost Report.
Upon Customer’s receipt of the LEAP Cost Report, Customer shall have
forty-five (45) days to review the LEAP Cost Report and, at
Subscribing Customer’s sole cost and expense, do either of the
following (i) meet with Contractor’s Auditor to review and explain the
LEAP Cost Report, or (ii) inform Contractor in writing that Customer
shall employ a separate auditor (“Customer’s Auditor”) to conduct a
separate review of the accuracy and validity of the Costs incurred
under this Section 15.8. Customer’s Auditor will be given reasonable
access to the LEAP Review Documents. Customer’s Auditor shall
complete such separate review within ninety (90) days of receipt of
the LEAP Cost Report. Before access is given to Customer’s Auditor,
Customer’s Auditor will have to execute a non-disclosure agreement
with Contractor to prevent the disclosure of Contractor proprietary or
confidential information or other information not relevant to
verifying the accuracy and validity of the Costs incurred by the
Contractor under this Section 15.8.

If it is determined by Contractor’s Auditor or Customer’s Auditor that
the compensation Contractor has received since the inception of the
LEAP Service under this Section 15.8 exceeds Cost plus the Fee,
Contractor shall propose to Contractor’s Auditor and Customer’s
Auditor, if any, its plan, which may include, but is not limited to,
at Contractor’s discretion, changes to future LEAP Charges under
Section 15.8(i)(i) and and/or the

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

allocations under Section 15.8(i)(iii) for future LEAP Services, such
that its continuing aggregate compensation does not exceed Cost plus
the Fee in accordance with Section 15.8(i)(ii). Contractor’s Auditor
and Customer’s Auditor, if any, shall review for reasonableness and
adequacy Contractor’s proposal and supplement, as necessary, the LEAP
Cost Report. In no event shall Contractor be deemed in violation of
Section 15.8(i)(ii) merely because the amount of LEAP Charges received
by Customer under this Section 15.8(i) since the inception of the LEAP
Service and during the Initial Term exceeds Cost plus the Fee;
provided, however, that Contractor’s Auditor and Customer’s Auditor,
if any, concludes that Contractor’s proposal under this paragraph for
limiting its aggregate compensation such that it does not exceed the
limit set forth in Section 15.8(i)(ii) is reasonable and adequate.

If Customer’s Auditor determines that the amount of LEAP Charges
received by Customer under this Section 15.8(i) since the inception of
the LEAP Service and during the Initial Term exceeds Cost plus the Fee
by more than [* * *] percent ([* * *]%), Contractor shall reimburse
Customer for the reasonable costs of such review by the Customer’s
Auditor; provided however that such reimbursement for Customer
collectively shall not exceed [* * *] US Dollars (US $[* * *]).

(j) Audit of Section 15.8 Performance. Subject to Section 15.8(e),
and without duplicating the LEAP Cost Review under Section 15.8(i)(iv),
Contractor shall annually engage a third party, reasonably acceptable to both
Contractor and Customer, separately to audit (referred to as the “LEAP
Service Audit”) Contractor’s compliance with the requirements to (1) qualify,
evaluate, confirm, and report on LEAs and PSAPs as Qualified Recipients under
Paragraphs (ii), (iii), (iv), and (v) under Section 15.8(h), (2) include in
each Qualified Recipient’s LEAP Service Agreement restrictions on the use of
data under Section 15.8(f)(iv), (3) ensure there is no interaction between
LEAP and the production NPAC under Section 15.8(f)(ii), and (4) charge each
Qualified Recipient consistent with its LEAP Service Agreement under
15.8(f)(ix).

The costs and expenses of the LEAP Service Audit shall be charged and
accounted for separately from the costs and expenses of the GEP Audit and
shall be properly included in Direct Costs under Section 15.8(i). A report
from the LEAP Service Auditor regarding the results of the LEAP Service Audit
(“LEAP Service Audit Report”) shall be provided to the Customer and the
Contractor for informational purposes only in the same manner that the GEP
Audit Report is provided under Section 34.4(e), and such LEAP Service Audit
Report shall be so provided within thirty (30) days after its completion,
subject to any review and consideration of a draft of the LEAP Service Audit
Report. If the LEAP Service Auditor is unable alone to determine the
methodology and procedures for the LEAP Service Audit, such Auditor shall
determine the methodology and procedures in consultation with the Customer
and the Contractor, and the LEAP Service Auditor shall include in such LEAP
Service Audit Report both findings

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

and recommendations to correct identified deficiencies or failures to comply
with the provisions of this Section 15.8. Notwithstanding the foregoing, the
Customer and the Contractor agree and acknowledge that neither the LEAP
Service Audit nor this Section 15.8 is intended to result in the imposition
of any damages, Performance Credits, TN Porting Price Reductions, subject to
Section 15.8(e) above regarding the effect and consequences on the Services
from the provision of the LEAP Service and the causes for termination of the
provision of the LEAP Service and all LEAP Service Agreements set forth in
Section 15.8(l) below.

(k) Neutrality Reviews. In addition to the LEAP Service Audit, and
further subject to Section 15.8(e), the LEAP Service shall be included in the
Neutrality Review provided for in the Assignment Agreement (Contractor
Services Agreement), dated November 30, 1999, by and among Contractor,
Lockheed Martin IMS and the Customer (the “Assignment Agreement”). If it is
determined under and as part of a Neutrality Review that Contractor’s
provision of the LEAP Service in any way resulted in the violation of a
neutrality requirement set forth in the Master Agreement, the User Agreement,
the Assignment Agreement, or any applicable rule, regulation, order, opinion
or decision of the Federal Communications Commission or any other regulatory
body having jurisdiction or delegated authority with respect to the subject
matter of this Amendment or the Master Agreement, Contractor shall attempt to
correct such violation within thirty (30) days following the date of the
issuance of the Neutrality Review; provided, however, that where such failure
cannot reasonably be cured within such thirty (30) day period, so long as
Contractor is diligently pursuing such cure, and regulatory authorities
having jurisdiction over such matters (after having reviewed the details of
the event(s) causing Contractor’s failure) have not specifically required
Customer to terminate the LEAP Service and terminate all LEAP Service
Agreements, the time for curing such failure shall be extended for such
period as may be necessary for Contractor to complete such cure.
Notwithstanding the foregoing, the Customer may, at its election but without
duty or obligation, and without risk of costs or damages recoverable from
Contractor for Customer’s election, seek the guidance and direction of such
regulatory authorities if such failure has not been cured within ninety (90)
days following the date of the issuance of the Neutrality Review and the LEAP
Service and all LEAP Service Agreements have not been terminated. The costs
and expenses of including the LEAP Service in the Neutrality Review shall be
charged and accounted for separately from the costs and expenses of the
Neutrality Review and shall be properly included in Direct Costs under
Section 15.8(i).

(l) Additional Causes for Termination. In addition to the causes for
termination of this Agreement and the User Agreement set forth in this
Agreement and the User Agreement, the provision of the LEAP Service and all
LEAP Service Agreements shall immediately be terminated upon the direction of
the Federal Communications Commission or any other regulatory body having
jurisdiction or delegated authority with respect to the subject matter of
this Agreement or upon a finding or determination of the Federal
Communications

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separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

Commission or any other regulatory body that the continued provision of the
LEAP Service is contrary to or inconsistent with the duties or roles of the
Contractor or the Customer in any way. Contractor shall be responsible for
any fines and penalties arising from any noncompliance by Contractor, its
subcontractors or agents with any such determinations, findings or rulings or
with Contractor’s refusal to terminate the provision of the LEAP Service and
all LEAP Service Agreements.

6. IMPACTS ON MASTER AGREEMENT

The following portions of the Master Agreement are impacted by this Amendment:

	 	 	 	 	 
	 

	 	None
	 	Master Agreement
	 

	 	None
	 	Exhibit B — Functional Requirements Specification
	 

	 	None
	 	Exhibit C — Interoperable Interface Specification
	 

	 	None
	 	Exhibit E — Pricing Schedules
	 

	 	None
	 	Exhibit F — Project Plan and Test Schedule
	 

	 	None
	 	Exhibit G — Service Level Requirements
	 

	 	None
	 	Exhibit H — Reporting and Monitoring Requirements
	 

	 	None
	 	Exhibit J — User Agreement Form
	 

	 	None
	 	Exhibit K — External Design
	 

	 	None
	 	Exhibit L — Infrastructure/Hardware
	 

	 	None
	 	Exhibit M — Software Escrow Agreement
	 

	 	None
	 	Exhibit N — System Performance Plan for NPAC/SMS Services
	 

	 	None
	 	Exhibit O — Intermodal Ported TN Identification Service Agreement
	 

	 	þ
	 	Exhibit P- LEAP Service Agreement
	 

	 	None
	 	Disaster Recovery
	 

	 	None
	 	Back Up Plans
	 

	 	None
	 	Gateway Evaluation Process (Article 32 of Master Agreement)

7. MISCELLANEOUS

     (a) Neither Customer nor Subscribing Customer shall in any way be liable to any Qualified
Recipient or to Contractor or any User under the LEAP Service Agreements or as a result of the
provision the LEAP Service.

     (b) Except as specifically modified and amended hereby, all the provisions of the Master
Agreement and the User Agreements entered into with respect thereto, and all exhibits and schedules
thereto, shall remain unaltered and in full force and effect in accordance with their terms. From
and after the Amendment Effective Date hereof, any reference in the Master Agreement to itself and
any Article, Section or subsections thereof or to any Exhibit thereto, or in any User Agreement to
itself or to the Master Agreement and applicable to any time from and after the Amendment Effective
Date hereof, shall be deemed to be a reference to such agreement, Article, Section, subsection or
Exhibit, as modified and amended by this Amendment. From and after the Amendment Effective Date,
Amendment shall be a part of the Master Agreement, including its Exhibits, and, as such, shall be
subject to the terms and conditions therein. Each of the respective Master Agreements with respect
to separate Service Areas remains an independent agreement regarding the rights and obligations of
each of the Parties thereto

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

with respect to such Service Area, and neither this Amendment nor any other instrument shall
join or merge any Master Agreement with any other, except by the express written agreement of the
Parties thereto.

     (c) If any provision of this Amendment is held invalid or unenforceable, then the remaining
provision of this Amendment shall become null and void and be of no further force or effect. If by
rule, regulation, order, opinion or decision of the Federal Communications Commission or any other
regulatory body having jurisdiction or delegated authority with respect to the subject matter of
this Amendment or the Master Agreement, this Amendment is required to be rescinded or declared
ineffective or void in whole or in part, whether temporarily, permanently or ab initio (an
“Ineffectiveness Determination”), immediately upon such Ineffectiveness Determination and without
any requirement on any party to appeal, protest or otherwise seek clarification of such
Ineffectiveness Determination, this Amendment shall be rescinded and of no further force or effect
retroactively to the Amendment Effective Date. Consequently, the Master Agreement in effect
immediately prior to the Amendment Effective Date shall continue in full force and effect in
accordance with its terms, unchanged or modified in any way by this Amendment. In the event of an
Ineffectiveness Determination, any amounts that would have otherwise been due and payable under the
terms and conditions of the LEAP Service Agreements or as a result of the provision the LEAP
Service (the “Unpaid Charges”) will in no event be charged or allocated to Users or End Users,
including by way of inclusion in any cost or overhead computations related to Services under the
Master Agreements, any Statements of Work or otherwise, without an explicit rule, regulation,
order, opinion or decision of the Federal Communications Commission or any other regulatory body
having jurisdiction or delegated authority with respect to the subject matter of this Amendment or
the Master Agreement directing the responsibility and liability for payment of those Unpaid Charges
by Users or End Users.

     (d) This Amendment may be executed in two or more counterparts and by different parties hereto
in separate counterparts, with the same effect as if all parties had signed the same document. All
such counterparts shall be deemed an original, shall be construed together and shall constitute one
and the same instrument.

     (e) If at any time hereafter a Customer, other than a Customer that is a party hereto desires
to become a party hereto, such Customer may become a party hereto by executing a joinder agreeing
to be bound by the terms and conditions of this Amendment, as modified from time to time.

     (f) This Amendment is the joint work product of representatives of Customer and Contractor;
accordingly, in the event of ambiguities, no inferences will be drawn against either party,
including the party that drafted the Agreement in its final form.

     (g) This Amendment sets forth the entire understanding between the Parties with regard to the
subject matter hereof and supercedes any prior or contemporaneous agreement, discussions,
negotiations or representations between the Parties, whether written or oral, with respect thereto.
The modifications, amendments and price concessions made herein were negotiated together and
collectively, and each is made in consideration of all of the other terms herein. All such
modifications, amendments and price concessions are interrelated and are dependent on each other.
No separate, additional or different consideration is contemplated with respect to the
modifications, amendments and price concessions herein.

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

     (h) This Amendment, the use of the Cost Plus Fee method for determining compensation payable
by Qualified Recipient and the composition and details of the Cost Plus Fee method set forth in
this Amendment are intended by Contractor and Customer to be separate and distinct from and
unrelated to any agreement with respect to Statements of Work under the Master Agreement and the
method of determining the cost of such Statements of Work, and shall not be considered to alter,
modify, change or amend any such agreements with respect to Statements of Work or to supersede any
such agreements with respect to such Statements of Work.

[THIS SPACE INTENTIONALLY LEFT BLANK]

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

IN WITNESS WHEREOF, the undersigned have executed this Amendment:

CONTRACTOR: NeuStar, Inc.

	 	 	 	 	 
	By:

	 	/s/ Michael O’Connor
 

	 	 
	 
	Its:

	 	VP — Customer Relations	 	 

Date: 7 FEB 08

CUSTOMER: North American Portability Management, LLC as successor in interest to and on behalf of
Northeast Carrier Acquisition Company, LLC

	 	 	 	 	 
	By:

	 	/s/ Melvin Clay
 

	 	 
	 
	Its:

	 	Co-Chair NAPM LLC	 	 

Date: 1/22/08

	 	 	 	 	 
	By:

	 	/s/ Timothy Decker
 

	 	 
	 
	Its:

	 	Co-Chair NAPM LLC	 	 

Date: 1/30/2008

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

ATTACHMENT 1

TO

AMENDMENT NO. 53

Exhibit P to Master Agreement — LEAP Service Agreement

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

LEAP SERVICE AGREEMENT

This LEAP
Service Agreement (the “Agreement”) is entered into this ___day of                     ,
200___(the “Effective Date”) by and between NeuStar, Inc., a Delaware corporation with a principal
place of business at 46000 Center Oak Plaza, Sterling, VA, 20166 USA,
(“NeuStar”) and
                                        (“Customer”), a            
             
                 principally located at
                                        (individually a “Party” and collectively the “Parties”).

Explanatory Statements

A. NeuStar operates as the Number Portability Administration Center (the “NPAC”) Administrator
under seven separate agreements covering the former Regional Bell Operating Companies United States
Service Areas (the “Master Agreements”) with the North American Portability Management LLC (the
“NAPM”).

B. As the NPAC Administrator and pursuant to the terms and provisions of the Master Agreements,
NeuStar maintains in the NPAC certain data associated with ported telephone numbers (“TNs”) (the
“User Data”).

C. Customer is:

     (i) an agency, or officer thereof, of the United States or of a State or political subdivision
thereof, that is empowered by law to conduct investigations of or to make arrests for violations of
federal, state or local laws (an “LEA” or “Law Enforcement Agency”); and/or

     (ii) an entity, including an agency of the United States or of a State or political
subdivision thereof, empowered by or contracted under law to operate or administer a Public Safety
Answering Point (PSAP) facility to receive 9-1-1 calls, and, as appropriate, dispatches emergency
response services, or transfers or relays such 9-1-1 calls to other public safety operators (a
“PSAP Provider”).

D. As a result of the introduction of local number portability (“LNP”), the historical association
of a TN’s “NPA-NXX” with a specific service provider and switch location is no longer reliable.

E. Customer is hereby making a request to NeuStar for access to certain User Data for use in lawful
purposes within the statutory authority of the Customer.

F. NeuStar desires to provide to Customer certain User Data in accordance with this Agreement and
under authority of NeuStar’s Master Agreements with the NAPM.

Terms and Conditions

1. DEFINITIONS

Capitalized terms and phrases used in this Agreement shall have the meanings set forth herein.
Terms that are not defined herein shall be interpreted in the context in which they are used in
this Agreement and shall have such meaning solely for purposes of this Agreement.

2. INCORPORATION

The Explanatory Statements set forth above are hereby incorporated herein by reference.

3. SERVICE

3.1. Qualification and Continuing Qualification. The Customer agrees and acknowledges that NeuStar
has agreed to provided the Service (as that term is defined in Section 3.2 below) based upon the
representations and certifications of the Customer that it is either a Law Enforcement Agency
and/or a PSAP, including their authorized contractors and agents, and that it will use the LEAP
Data Elements (as that term is defined in Section 3.4 below) solely for the uses and subject to the
restrictions set forth in this Agreement, but that NeuStar has verified or may attempt to verify
the Customer’s organization through the National Public Safety Information Source database (if a
Law Enforcement Agency) or through the Public Safety Information Bureau or National Emergency
Number Association North American 911 databases (if a PSAP), or other similarly authoritative

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

source, and that the decision of NeuStar as to the foregoing shall be binding. Customer may
qualify as an LEA, a PSAP or both for purposes of this Agreement.

3.2. LEAP. NeuStar shall provide Customer which may include its authorized contractors and agents,
with a service (the “Service”) consisting of the provision of access, in accordance with Section
3.3 below, to the LEAP Data Elements, as that term is defined below in Section 3.4, solely and
exclusively through access to NeuStar’s LNP Enhanced Analytical Platform (“LEAP”).

3.3. Manner of Access. Customer shall access the Service by a virtual private network (machine to
machine) or through the Internet (person to GUI). Customer’s access to LEAP shall be accomplished
by authenticated, secure and encrypted means. Customer is not entitled, either directly or
indirectly, to access the NPAC or any NPAC User Data other than the LEAP Data Elements, even if the
LEAP is inoperable or inaccessible or even if the LEAP Data or any other aspects of this Service
are insufficient, inaccurate or NeuStar breaches or fails to comply with any terms of this
Agreement. Customer may query LEAP an unlimited number of times, but may not request LEAP Data
Elements for more than 100 TNs per query.

3.4. LEAP Data Elements. For each TN query to LEAP, the Service shall provide only the following
current and historical, to the extent feasible, User Data associated with the TN:

     (a) the OCN of the underlying service provider (“SP”),

     (b) the identity of that SP, and

     (c) the contact name and number, if available, as submitted to the NPAC by that SP as its law
enforcement and/or emergency contact, and no other User Data elements, for each of the seven United
States NPAC regions (the “Service Areas”).

The elements referred in (a), (b), and (c) in the immediately preceding sentence shall be referred
to as “LEAP Data Elements.” Customer acknowledges that LEAP Data Elements are maintained on a
regional basis in accordance with the requirements of each, separate regional Master Agreement and
that the Service may provide LEAP Data Elements accordingly. The Service shall consist of only
providing the LEAP Data Elements, and nothing else.

4. PERMITTED USES

4.1. Customer Use. Subject to the restrictions set forth in Article 5 (Restrictions) and Article 9
(Confidentiality), Customer may use LEAP Data Elements provided by the Service solely for lawful
purposes within and pursuant to the statutory authority of the Customer.

4.2. Compliance with Laws. Customer warrants and covenants that its access to the Service and its
use of the LEAP Data Elements will comply with all applicable laws, orders and regulations,
including those applicable to the NPAC, and including those applicable to User Data.

5. RESTRICTIONS

5.1. Confidentiality & Ownership. The LEAP Data Elements shall remain the Confidential Information
and exclusive property of its respective owners.

5.2. Prohibited Actions. Customer is prohibited, subject to damages, injunctive relief and
termination of this Agreement, from (a) disclosing, selling, assigning, leasing or otherwise
providing the LEAP Data Elements to any third party, including to a local service management system
or public database, except as may otherwise be required by applicable federal, state, or local law,
rules, regulations, or orders, or (b) commercially exploit the LEAP Data Elements in any way. By
way of clarification, and not limitation, the immediately preceding restrictions require that
Customer will not share the LEAP Data Elements with other agencies, including law enforcement
agencies that may or may not have executed a LEAP Service Agreement, or share LEAP Data Elements
with officers or employees of other agencies, including law enforcement agencies that may or may
not have executed a LEAP Service Agreement.

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separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

6. TERM & TERMINATION

6.1. Term. This Agreement shall commence on the Effective Date and shall continue for the period
set forth in Schedule 1 (Pricing) thereafter (the
“Term”), provided Customer continues to qualify
as an LEA and/or PSAP, unless otherwise earlier terminated in accordance with this Agreement.

6.2. Default Termination. In the event that Customer commits a material breach of any obligation
hereunder, NeuStar may, by giving notice to Customer, immediately suspend or terminate this
Agreement. For the purposes of this Article 6.2, and by way of example and not limitation, the
following shall be considered a material breach of an obligation under this Agreement, thereby
allowing NeuStar to terminate or suspend this Agreement, as specified below:

     (a) any representation or warranty made by Customer which was or turns out to be incorrect in
any respect, including, without limitation, Customer’s warranty under Article 4.2 that its access
to the Service and its use of the LEAP Data Elements will comply with all applicable laws, orders
and regulations, including those applicable to the NPAC, and including those applicable to User
Data, and Customer’s qualification as an LEA and/or PSAP under Section 3.1above;

     (b) non-payment by Customer,

     (c) failure by Customer to comply with its obligations and covenants under Article 4
(Permitted Uses), the restrictions in Article 5 (Restrictions), and the obligations under Article 9
(Confidentiality); or

     (d) failure by Customer to deliver an accurate certification to NeuStar in accordance with
Section 3.1 (Qualification and Continuing Qualification) or if NeuStar determines, by reason of the
certification or otherwise, that Customer no longer qualifies as an LEA and/or PSAP, including, but
not limited to, by reason of attempted assignment, merger, consolidation, name change, change in
identity or other reorganization of the Customer.

NeuStar may suspend this Agreement and the provision of Services, as it may determine in its
discretion, for no more than sixty (60) days without cure, upon the occurrence of those events set
forth in (b) and (c) above, and even in such event, if such occurrences are not cured to the
satisfaction of NeuStar by the 60th day, this Agreement shall be terminated immediately
on the 61st day thereafter. Notwithstanding the foregoing, the occurrence of the event
set forth in (a) or (d) above shall result in the immediate termination of this Agreement. NeuStar
may pursue any legal or equitable remedies it may have under applicable law or principles of equity
relating to such breach in addition to rights of termination of this Agreement as set forth in this
Article 6.

6.3. Convenience Termination by Customer. Customer may terminate this Agreement for its
convenience and without cause or reason, upon sixty (60) days prior written notice. Upon such
termination of this Agreement for convenience, NeuStar shall discontinue providing the Service on
the 61st day after such notice, and NeuStar shall not be obligated to return to Customer
any amounts of compensation paid with respect to the remaining term of this Agreement prior to such
termination.

6.4. Termination upon Revocation of Authority. Customer hereby acknowledges and agrees that any
rights NeuStar may have to offer the Service, including the LEAP Data Elements, and any rights
Customer may have to receive the Service, including the LEAP Data Elements, under this Agreement
are subject to continued authority to do so under NeuStar’s Master Agreements with the NAPM, and
any applicable laws, rules, orders and regulations. If such authority is revoked, NeuStar may
terminate or suspend this Agreement immediately and without prior notice, and NeuStar shall not be
obligated to return to Customer any amounts of compensation paid with respect to the remaining term
of this Agreement prior to such termination.

6.5. Termination upon Regulatory Event. Customer hereby acknowledges and agrees that this
Agreement shall terminate and NeuStar will cease providing the Service upon the issuance of either
of the following: (1) any valid order of the Federal Communications Commission (the “FCC”), any
other regulatory agency having jurisdiction over the NPAC or any court of competent jurisdiction,
(a) determining that the Service is inconsistent with or in violation of applicable law or (b)
enjoining the provision of the Service, and that, following any such order, NeuStar shall not
provide the Service unless or until such order is rescinded, overturned or modified to permit the
provision of the Service by a final order of the relevant agency, court or a reviewing court; or
(2) upon the direction of the FCC or any other regulatory body having jurisdiction or delegated
authority with respect to the subject matter of Statement of Work 53 under the Master Agreements
between NeuStar and the NAPM, or upon a finding or determination of the FCC or any other regulatory
body that the continued provision of the Service is

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	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

contrary to or inconsistent with the duties or roles of NeuStar as NPAC Administrator or the NAPM,
in any way. If such a final order is issued which rescinds, overturns or modifies any order, rule
or regulation prohibiting the Service and which expressly permits the provision of the Service and
the Service is offered again, the Customer agrees that the Service will only be provided upon
application for such Service and execution of a new Agreement for the relevant term, it being the
intention and understanding of the parties that the termination of the Service and this Agreement
under this Article 6.5 is a termination and not a suspension.

6.6. Effect. Termination or expiration refers to the termination of the Parties’ respective
commitments and obligations from and after the date of such termination or expiration, but does not
relieve the Parties of their payment and other obligations incurred prior to the date of
termination or expiration. Customer is not entitled to a refund of any unused portion of any
payments made to NeuStar for the Service if this Agreement is terminated under Section 6.2 (Default
Termination) or Section 6.3 (Convenience Termination) or if this Agreement is terminated under
Section 6.4 (Termination upon Revocation of Authority) or Section 6.5 (Termination upon Regulatory
Event).

7. COMPENSATION

7.1. Payment. Customer shall pay to Neustar the amounts set forth in and in accordance with
Schedule 1 to this Agreement. If NeuStar finds it necessary to render an invoice to Customer
hereunder for any reason, payment thereunder shall be due and payable no later than thirty (30)
days after the date of the invoice. Any amounts not paid when due shall be assessed interest at a
monthly rate equal to one and one half percent (1.5%) or the maximum rate allowed by law, whichever
is less, from the date the payment was due. If NeuStar commences legal proceedings to collect any
payment due to it hereunder, Customer shall be responsible for and pay all reasonable attorneys’
fees, court costs and other reasonable collection expenses incurred by NeuStar.

7.2. Taxes. Unless specifically set forth in an invoice, all charges to Customer are calculated
exclusive of any applicable federal, state or local use, excise, value-added, gross receipts, sales
and privilege taxes, duties, universal service assessments or similar liabilities (other than
general income or property taxes imposed on NeuStar) associated with the Service, whether charged
to NeuStar, its suppliers or affiliates.

8. INTELLECTUAL PROPERTY

No right, including by way of license, title or interest, in intellectual property of any kind
shall be deemed to have been granted by NeuStar to Customer, except as otherwise expressly
authorized herein.

9. CONFIDENTIALITY

9.1. Confidential Information. Customer acknowledges that as part of the Service it is receiving
or otherwise has access to confidential or proprietary information
(“Confidential Information”) of
NeuStar or third parties. Confidential Information shall mean all information, disclosed in any
form, which (a) concerns the operations, plans, know-how, trade secrets, business affairs,
personnel, customers or suppliers of NeuStar or any third party; (b) Customer knows or might
reasonably expect is regarded by NeuStar or a third party as Confidential Information; (c) is
designated as confidential, restricted, proprietary, or with similar designation; (d) concerns any
of the terms or conditions or other facts with respect to this Agreement; and (e) the Service and
any data provided by NeuStar from the NPAC, including the LEAP Data Elements.

9.2. Exclusions. Confidential Information excludes any information that can be demonstrated (a) at
the time of disclosure, was in the public domain or in the possession of the receiving party; (b)
after disclosure, is published or otherwise becomes part of the public domain through no fault of
the receiving party; (c) was received after disclosure from a third party who had a lawful right to
disclose such information to the receiving party without any obligation to restrict its further use
or disclosure; (d) was independently developed by the receiving party without reference to
Confidential Information of the disclosing party; or (e) was required to be disclosed to satisfy a
legal requirement of a competent government body.

9.3. Obligations. Confidential Information shall remain the property of its owner. Customer shall
use at least the same degree of care, but in any event no less than a reasonable degree of care, to
prevent unauthorized disclosure of Confidential Information as it employs to avoid unauthorized
disclosure of its own Confidential Information of a similar nature. In the event of any disclosure
or loss of, or inability to account for, any Confidential

 Page 23
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

Information, Customer shall promptly, and at its own expense notify NeuStar in writing, and take
such actions as may be necessary and cooperate in all reasonable respects to minimize the violation
and any damage resulting therefrom. If Customer receives a request to disclose Confidential
Information, it shall immediately upon receiving such request, and to the extent that it may
legally do so, advise NeuStar promptly and prior to making such disclosure in order that NeuStar,
the NAPM, or the third party owner of such Confidential Information may interpose an objection to
such disclosure, take action to assure confidential handling of the Confidential Information, or
take such other action as it deems appropriate to protect the Confidential Information.

9.4. Reports. Customer hereby acknowledges that NeuStar is required to report to the NAPM the
identity of Customer, and the Customer expressly agrees to such disclosure without limitations as a
condition to this Agreement and fully acknowledges that there shall be no duty on the NAPM or its
Members to keep such identity confidential.

10. REPRESENTATIONS, WARRANTIES & DISCLAIMERS

10.1. Customer. In addition to other representations and warranties set forth in this Agreement,
including but not limited to the warranty set forth in Article 4.2, Customer expressly represents
and warrants that:

     (a) it has submitted a complete and accurate application to NeuStar for qualifying as a
“Customer” under this Agreement; and

     (b) it is (i) an agency, or officer thereof, of the United States or of a State or political
subdivision thereof, that is empowered by law to conduct investigations of or to make arrests for
violations of federal, state or local laws, and it has submitted a complete and accurate
certification to that effect to NeuStar and/or (ii) an entity, including an agency of the United
States or of a State or political subdivision thereof, empowered by or contracted under law to
operate or administer a PSAP facility to receive 9-1-1 calls, and, as appropriate, dispatches
emergency response services, or transfers or relays such 9-1-1 calls to other public safety
operators.

10.2. Disclaimers.

     (a) EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH HEREIN, ALL SERVICES PROVIDED HEREUNDER,
INCLUDING THE LEAP DATA ELEMENTS AND ANY OTHER INFORMATION OR DATA FROM THE NPAC, ARE PROVIDED “AS
IS” AND “AS AVAILABLE”, AND NEITHER NEUSTAR NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES,
AGENTS OR ASSIGNS MAKE ANY REPRESENTATIONS OR WARRANTIES TO CUSTOMER OR TO ANY OTHER THIRD PARTY
INCUDING, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BY WAY OF EXAMPLE AND NOT LIMITATION,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT
RELATING TO ANYTHING PROVIDED OR USED OR DESCRIBED HEREUNDER, ALL OF WHICH ARE HEREBY EXPRESSLY
EXCLUDED AND DISCLAIMED.

     (b) NEITHER NEUSTAR NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR ASSIGNS MAKE
ANY REPRESENTATIONS OR WARRANTIES TO CUSTOMER OR TO ANY OTHER THIRD PARTY WITH RESPECT TO THE
SUFFICIENCY OR ADEQUACY OF THE LEAP DATA ELEMENTS, OR ANY OTHER INFORMATION OR DATA PROVIDED TO
CUSTOMER, WHETHER OR NOT PART OF THE SERVICE, IN ASSISTING WITH THE CONDUCT OF ANY INVESTIGATION
UNDER THE CUSTOMERS STATUTORY AUTHORITY, ALL OF WHICH ARE HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED.

11. LIABILITY

11.1. Disclaimer of Indirect Damages. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT
SHALL NEUSTAR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR ASSIGNS BE LIABLE FOR ANY
CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES, INCLUDING, BY
WAY OF EXAMPLE AND NOT LIMITATION, CLAIMS OF LOSS OF BUSINESS, PROFITS, USE, DATA, OR OTHER
ECONOMIC ADVANTAGE, AND ANY FINES OR OTHER LOSSES IMPOSED BY ANY GOVERNMENTAL AUTHORITY, WEHTHER
STATE OR FEDERAL, INCLUDING WITHOUT LIMITATION THE U.S. FEDERAL COMMUNICAITONS COMMISSION, FOR
FAILURE TO COMPLY WITH ANY LAW, RULE, ORDER OR REGULATION, WHETHER SUCH CLAIM IS

 Page 24
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

CHOATE OR INCHOATE, WHETHER BY STATUTE, IN TORT, OR IN CONTRACT, INCURRED BY CUSOTMER, EVEN IF
NEUSTAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2. Direct Damages. NEUSTAR’S AGGREGATE LIABILITY HEREUNDER SHALL BE LIMITED TO THE LESSER OF
(i) ACTUAL DIRECT DAMAGES, AND (ii) THE AMOUNTS ACTUALLY PAID TO NEUSTAR BY CUSTOMER IN CONNECTION
WITH THE SERVICE OVER THE PRECEDEING SIX (6) MONTHS OF THE CURRENT TERM OR RENEWAL TERM FROM THE
TIME THE EVENT RESULTING IN LIABILITY OCCURS.

11.3. Non-liability of NAPM and Users.

     (a) Customer agrees and expressly acknowledges that the rights of termination under the Master
Agreements between NeuStar and the NAPM are absolute exclusions from liability with respect to the
NAPM and its Members and the exclusion from liability with respect to “Users” and “End-Users” for
any amounts that would have otherwise been due and payable by Customer under the terms and
conditions of this Agreement or as a result of the provision of the Service upon the termination of
the provision the Service (the “Unpaid Charges”) without an explicit rule, regulation, order,
opinion or decision of the FCC or any other regulatory body having jurisdiction or delegated
authority with respect to the subject matter of the Master Agreements directing the responsibility
and liability for payment of those Unpaid Charges by Users or End Users.

     (b) CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT THE NAPM IS ENTITLED, IN ITS SOLE AND
COMPLETE DISCRETION, TO EXERCISE OVERSIGHT OF NEUSTAR’S COMPLIANCE WITH THE MASTER AGREEMENTS, TO
NEGOTIATE AMENDMENTS TO THE MASTER AGREEMENT AND TO TERMINATE THE MASTER AGREEMENTS IN ACCORDANCE
WITH ITS TERMS. NOTWITHSTANDING THE FOREGOING, IN EACH INSTANCE, CUSTOMER AGREES THAT IT HAS NO
CAUSE OF ACTION OF ANY TYPE OR CHARACTER AGAINST THE NAPM OR ITS MEMBERS AND THAT IT SHALL MAKE NO
CLAIM, UNDER ANY THEORY OF LIABILITY INCLUDING WITHOUT LIMITATION, ANY CONTRACT CLAIM, CLAIM FOR
ANY CAUSE WHATSOEVER INCLUDING WITHOUT LIMITATION, INTERFERENCE WITH CONTRACTUAL RELATIONSHIPS OR
ANY RELATED CAUSE OF ACTION AGAINST NAPM OR ITS MEMBERS FOR NAPM’S ADMINISTRATION, NEGOTIATION OF
ANY STATEMENT OF WORK, RENEGOTIATION OR TERMINATION OF THE MASTER AGREEMENTS.

11.4. Force Majeure. Neither Party shall be liable for any loss or damage resulting from any cause
beyond its reasonable control (a “Force Majeure Event”) including an “act of God”, insurrection or
civil disorder, war or military operations, national or local emergency, acts or omissions of
government, highway authority or other competent authority, compliance with any statutory
obligation or executive order, industrial disputes of any kind (whether or not involving either
Party’s employees), fire, lightning, explosion, flood, subsidence, weather of exceptional severity,
or any similar act or omission beyond the reasonable control of any Party. Upon the occurrence of a
Force Majeure Event and to the extent such occurrence interferes with a Party’s performance under
this Agreement, each Party shall be excused from performance of its obligations during the period
of such interference, provided that such Party uses all reasonable commercial efforts to avoid or
remove such causes of nonperformance.

12. GENERAL

12.1. Assignment. Customer may not assign or otherwise transfer all or any portion of its rights
or obligations under this Agreement. Any party to this Agreement must be qualified in accordance
with the procedures in effect (see Section 3.1), prior to execution of this Agreement and upon the
change in the identity of the Customer for any reason, then surviving party or assignee must
re-apply and this Agreement shall terminate.

 Page 25
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

12.2. Notices. Any notices, requests, demands, and determinations under this Agreement (other than
routine operational communications), shall be in writing and shall be deemed duly given (a) when
delivered by hand, (b) one (1) business day after being transmitted via an express, overnight
courier with a reliable system for tracking delivery, delivery costs paid (c) when sent by
confirmed facsimile with a copy delivered by another means specified in this Section, or (d) on the
day an authorized employee of the receiving party accepts receipt in writing, when mailed by United
States mail, registered or certified mail, return receipt requested, postage prepaid, to the
address listed on the first page of this Agreement. A Party may from time to time change its
address or designee for notice purposes by giving the other prior written notice of the new address
or designee and the date upon which it will become effective.

12.3. Counterparts. This Agreement may be executed in counterparts, all of which taken together
shall constitute one single agreement between the Parties.

12.4. Relationship of Parties. The Parties are independent contractors, bound to each other only
as provided for herein. Neither Party has the authority to bind, act on behalf of or represent the
other. Except as expressly set forth in this Agreement, nothing in this Agreement creates a
relationship of partnership, employer and employee, principal and agent, master and servant, or
franchisor and franchisee.

12.5. Severability and Modification. If any provision of this Agreement is held invalid or
unenforceable, then the remaining provision of this Agreement shall become null and void and be of
no further force or effect. If by rule, regulation, order, opinion or decision of the Federal
Communications Commission or any other regulatory body having jurisdiction or delegated authority
with respect to the subject matter of this Agreement, this Agreement is required to be rescinded or
is declared ineffective or void in whole or in part, whether temporarily, permanently or ab initio,
immediately upon such determination and without any requirement on any Party to appeal, protest or
otherwise seek clarification of such determination, this Agreement shall be rescinded and of no
further force or effect.

12.6. Consents and Approval. Except where expressly provided as being in the sole discretion of a
Party, where agreement, approval, acceptance, consent, or similar action by either Party is
required under this Agreement, such action shall not be unreasonably delayed, conditioned or
withheld. An approval or consent given by a Party under this Agreement shall not relieve the other
Party from responsibility for complying with the requirements of this Agreement, nor shall it be
construed as a waiver of any rights under this Agreement, except as and to the extent otherwise
expressly provided in such approval or consent.

12.7. Waiver of Default. No waiver or discharge hereof shall be valid unless in writing and signed
by an authorized representative of the Party against which such amendment, waiver, or discharge is
sought to be enforced. A delay or omission by either Party hereto to exercise any right or power
under this Agreement shall not be construed to be a waiver thereof. A waiver by either of the
Parties of any of the covenants to be performed by the other or any breach thereof shall not be
construed to be a waiver of any succeeding breach thereof or of any other covenant.

12.8. Cumulative Remedies. Except as otherwise expressly provided, all remedies provided for in
this Agreement shall be cumulative and in addition to and not in lieu of any other remedies
available to either Party at law, in equity or otherwise.

12.9. Survival. Any provision of this Agreement which contemplates performance or observance
subsequent to any termination or expiration (in whole or in part) shall survive any such
termination or expiration (in whole or in part, as applicable) and continue in full force and
effect. Without limiting the foregoing, Customer agrees and expressly acknowledges that upon any
termination of this Agreement, the restrictions with respect to User Data in general, and LEAP Data
Elements in particular, set forth in Article 4 and Article 5 shall survive such termination.

12.10. Third Party Beneficiaries. This Agreement shall not be deemed to create any rights in third
parties, or to create any obligations of a Party to any such third parties, or to give any right to
either Party to enforce this Agreement on behalf of a third party, except that the NAPM shall be
considered a third party beneficiary. Accordingly, the NAPM shall have the right to enforce the
provisions of this Agreement regarding termination under Articles 6.2, 6.4 and 6.5 of this
Agreement, without liability, subject to the arbitration provisions of Article.

 Page 26
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

12.11. Governing Law & Venue. This Agreement and performance under them shall be governed by and
construed in accordance with the laws of the Commonwealth of Virginia, without regard to its choice
of law principles or the U.N Convention on Contracts for the International Sale of Goods, except
when otherwise preempted by applicable law of the jurisdiction under which Customer, as a law
enforcement agency or PSAP, is authorized. The Parties hereby expressly opt-out from the
applicability of any State’s version of the Uniform Computer Information Transactions Act. The
Parties hereby submit to the exclusive jurisdiction of the State and Federal courts of the
Commonwealth of Virginia.

12.12. Waiver of Jury Trial. To the extent applicable, the Parties each waive any right they may
have to a trial by jury in any legal proceeding arising from or related to this Agreement.

12.13. Arbitration. Unless precluded by applicable law, rule or regulation, any dispute arising
out of or related to this Agreement, which cannot be resolved by negotiation, shall be settled by
binding arbitration in the Commonwealth of Virginia in accordance with the J.A.M.S/Endispute
Arbitration Rules and Procedures (“Endispute Rules”), as amended by this Agreement. The costs of
arbitration, including the fees and expenses of the arbitrator, shall be shared equally by the
Parties unless the arbitration award provides otherwise. Each Party shall bear the cost of
preparing and presenting its case. The Parties agree that this provision and the arbitrator’s
authority to grant relief shall be subject to the United States Arbitration Act, 9 U.S.C. 1-16 et
seq. (“USAA”), the provisions of this Agreement, substantive law, and the ABA-AAA Code of Ethics
for Arbitrators in Commercial Disputes. The Parties agree that the arbitrator shall have no power
or authority to make awards or issue orders of any kind that provides for punitive or exemplary
damages. The arbitrator’s decision shall follow the plain meaning of this Agreement and the
relevant documents, and shall be final and binding. The arbitrator shall render a written and
reasoned opinion setting forth both findings of fact and conclusions of law. The award may be
confirmed and enforced in any court of competent jurisdiction. All post proceedings shall be
governed by the USAA. Any Party may appeal a decision of the arbitrator to the FCC or a State
Commission, if the matter is within the jurisdiction of the FCC or a State Commission. Any Party
aggrieved by a decision on appeal to the FCC or a State Commission may exercise the right to obtain
judicial review thereof in accordance with applicable law.

12.14. Entire Agreement. This Agreement constitutes the entire agreement between the Parties with
respect to the subject matter in this Agreement, and supersedes all prior agreements, whether
written or oral, with respect to the subject matter contained therein. This Agreement may be
modified only by a written instrument executed by both Parties.

[THIS SPACE INTENTIONALLY LEFT BLANK]

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CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]” and has been filed
separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

	 	 	 	 	 	 	 	 	 	 	 
	CUSTOMER:
	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	NEUSTAR, INC.	 	 	 	 
	By:

	 	 	 	 	 	By:	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 

(Signature)
	 	 	 	 	 	 

(Signature)
	 	 
	Printed
 Name:

	 	 

	 	 	 	Printed

 Name:
	 	 

	 	 
	 
	Title:

	 	 	 	 	 	Title:	 	 	 	 
	 

	 	 

	 	 	 	 	 	 

	 	 
	Date:

	 	 	 	 	 	Date:	 	 	 	 
	 

	 	 

	 	 	 	 	 	 

	 	 
	Address:

	 	 	 	 	 	Address:
	 	46000 Center Oak Plaza	 	 
	 

	 	 

	 	 	 	 	 	Sterling, Commonwealth of Virginia
	 	 
	 

	 	 

	 	 	 	 	 	20166
	 	 
	 

	 	 

	 	 	 	 	 	 	 	 

 Page 28

 

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separately with the Securities and Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 53 (NE) Revision 2	 	September 1, 2007
	SOW:

	 	þNo	 	 
	 

	 	oYes	 	 

SCHEDULE 1

TO

LEAP SERVICE AGREEMENT

Pricing

 Page 29exv10w2w1

 

Exhibit 10.2.1

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

STATEMENT OF WORK

FOR

IMPLEMENTATION OF CHANGE ORDER NANC 388 IN THE CANADIAN SERVICE AREA

UNDER

CONTRACTOR SERVICES AGREEMENT FOR NUMBERING ADMINISTRATION CENTER / SERVICE MANAGEMENT SYSTEM

Page 1 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

STATEMENT OF WORK

UNDER

CONTRACTOR SERVICES AGREEMENT FOR NUMBERING ADMINISTRATION CENTER / SERVICE MANAGEMENT SYSTEM

Implementation of Change Order NANC 388 in the Canadian Service Area

1. PARTIES

This Statement of Work (this “SOW”) is entered into pursuant to Article 13 and Article 30 of, and
upon execution shall be a part of, the Contractor Services Agreement for Number Portability
Administration Center/Service Management System (the “Master Agreement”) by and between NeuStar,
Inc., a Delaware corporation (“Contractor”) and the Canadian LNP Consortium Inc., a corporation
incorporated under the laws of Canada (the “Customer”).

2. EFFECTIVENESS

This SOW shall be effective as of the 1st day of October, 2007 (the “SOW Effective Date”) only upon
execution of this SOW by Contractor and Customer. The number in the upper left-hand corner refers
to this SOW. Undefined capitalized terms used herein shall have the meanings ascribed by the
Master Agreement.

3. ADDITIONAL SERVICES

     3.1 Additional Services

Contractor shall perform the Additional Services set forth herein. The Additional Services under
this SOW consist exclusively of the work set forth herein, including without limitation the
software development work described in Section 3.2 below (“Software Development Work”), and the
work necessary to implement the change order (the “Change Order”) set forth below in Section 3.3,
which Change Order Contractor has already incorporated in Release 3.3 of the NPAC/SMS Software
(“Release 3.3”) and which Software Development Work Contractor has already performed under this
previous software release, and which Change Order currently is implemented in Release 3.3. The
Additional Services under this SOW are an Enhancement to the NPAC/SMS Software as defined in the
Master Agreement. Customer and Canadian Users shall not be entitled to access to or use of
chargeable change order functionality in Release 3.3 that is not or has not previously been
purchased under a Statement of Work, including this SOW, or that is not or has not otherwise been

Page 2 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

made available by Contractor to Customer and Canadian Users, including, for greater certainty,
Embedded Functionalities (as defined in SOW 55(CA).

     3.2 Software Development Work 

The Software Development Work includes the following activities already performed for
other customers of Contractor as of the SOW Effective Date: NPAC/SMS requirements definition;
NPAC/SMS system design; NPAC/SMS code and unit test; NPAC/SMS system integration test; NPAC/SMS
system and regression test; program management; quality assurance; configuration control and
documentation management.

     3.3 Change Order

Contractor shall implement and provide to Customer, in accordance with Article 5 herein, the
functionality of the North American Numbering Council (NANC) Change Order set forth below.

	 	•	 	NANC 388 – Undo a “Cancel-Pending” SV
	 
	 	 	 	Currently there are no requirements in the NPAC that allow a Subscription Version (SV)
to be manually changed from “Cancel Pending” status to “Pending” status. Without any
“un-do” functionality, both Service Providers (SPs) must wait for the
Cancellation-Initial Concurrence Window and the Cancellation-Final Concurrence Window
to expire, let the SV go to Conflict, and then resolve the Conflict or wait for the
Conflict Restriction timer to expire in order for it to return to “Pending” (when the
Cancel Request was initiated by the Old SP). Alternatively, both SPs could send in
cancel requests to the NPAC, at which point the SV would immediately go to “Canceled”,
then they could initiate the porting process again, which may have operational system
impacts.
	 
	 	 	 	This Change Order updates the NPAC functionality, such that a Service Provider that
sent up a Cancel Request in error, can “un-do” the request by sending a “modify
request” message to the NPAC. This message allows the SV to change from a “Cancel
Pending” status back to a “Pending” status.

     3.4 Acceptance

If not accepted sooner by Customer, the Additional Services shall be deemed to have been accepted
(“Acceptance”) upon the absence of Critical Defects (as defined herein) in the Change Order
functionality implemented hereunder as of thirty (30) days after the SOW Completion Date. For
purposes of this Section 3.4, a “Critical Defect” shall mean any functional defect in the Canadian
NPAC/SMS that prevents one or more Users from performing a create, activate, modify, or delete of a
ported number record. The Critical

Page 3 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

Defect must be reproducible by Customer and Contractor, and one
for which no acceptable alternative functionality can be identified.

4. OUT OF SCOPE SERVICES

This SOW contains the agreed upon terms and conditions that shall govern Contractor’s performance
of the Additional Services described herein. The Additional Services provided for in this SOW shall
not be interpreted, implied, or assumed to include any other service(s) (hereinafter “Out of Scope
Services"), which Out of Scope Services shall be provided in accordance with the Master Agreement
and, specifically, Article 13, Additional Services.

5. PROJECT PHASES

There are no project phases for this SOW. NeuStar shall implement the Enhancement in Canada during
the November 4, 2007 Canadian NPAC/SMS maintenance window (the “SOW Completion Date”); provided,
however, that the Parties finally execute and deliver this SOW no later than October 28, 2007.

6. APPLICABLE DOCUMENTS

The following internal documents are applicable to the Additional Services contemplated under this
SOW:

	 	 	 	 	 
	 

	 	þ	 	Functional Requirements Specifications
	 

	 	N/A
	 	Requirements Traceability Matrix
	 

	 	N/A
	 	External Design
	 

	 	N/A
	 	System Design
	 

	 	N/A
	 	Detailed Design
	 

	 	N/A
	 	Integration Test Plan
	 

	 	N/A
	 	System Test Plan
	 

	 	N/A
	 	Software Quality Assurance Program Report
	 

	 	þ	 	User Documentation
	 

	 	N/A
	 	Software Configuration Management Plan
	 

	 	N/A
	 	Standards and Metrics

7. IMPACTS ON MASTER AGREEMENT

The following portions of the Master Agreement are impacted by this SOW:

Page 4 

 

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and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

	 	 	 	 	 
	 

	 	None
	 	Master Agreement
	 

	 	þ	 	Exhibit B Functional Requirements Specification
	 

	 	þ	 	Exhibit C Interoperable Interface Specification
	 

	 	None>
	 	Exhibit E Pricing Schedules
	 

	 	None
	 	Exhibit F Project Plan and Test Schedule
	 

	 	None
	 	Exhibit G Service Level Requirements
	 

	 	None
	 	Exhibit H Reporting and Monitoring Requirements
	 

	 	None
	 	Exhibit I Key Personnel
	 

	 	None
	 	Exhibit J User Agreement Form
	 

	 	None
	 	Exhibit K External Design
	 

	 	None
	 	Exhibit L Infrastructure/Hardware
	 

	 	None
	 	Exhibit M Software Escrow Agreement
	 

	 	None
	 	Exhibit O Statement of Work Cost Principles

8. COMPENSATION

     8.1 Obligation

Upon Acceptance of the completed Additional Services under this SOW, Contractor shall be entitled
to be compensated for the Additional Services described herein in the amount and on the terms and
conditions described below. Such compensation shall be the obligation of each applicable User. For
the purposes of and in accordance with Section 23.3 of the Master Agreement (“Users Liability for
Payments”), Additional Services, to the extent actually performed, shall be considered to be
services performed prior to any effective date of termination. Accordingly, and notwithstanding any
other provisions to the contrary in the Master Agreement or any exhibit attached thereto, but
subject to Section 23.3 of the Master Agreement, in the event any amounts owed pursuant to this SOW
remain outstanding upon any termination or expiration of the Master Agreement or this SOW, such
amounts shall be immediately due and payable by the applicable User, as provided for herein.

     8.2 Pricing

The Change Order has been incorporated into the release of the NPAC/SMS Software indicated in Table
1 below, under Statements of Work in all the United States Service Areas for the price therein
indicated. The Change Order has been subject to pricing in accordance with the Statements of Work
listed in Table 1 below. The “Change Order Price” set forth in Table 1 refers to that portion of
the “SOW Price” in the applicable SOW allocated to the identified Change Order. [* * *]

The pricing (the “SOW Price”) for Customer under this SOW shall be a non-recurring charge equal to
[* * *], as set forth below in Table 1 as the “Customer Share”, whereby the Canadian price will be
calculated using the exchange rate published in the Key

Page 5 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

Currency Cross Rates of the Wall Street
Journal on the SOW Completion Date, or, if no such rate is published on such date, on the next
Business Day.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	   Change	 	 	 	Software	 	[* * *]	 	[* * *]
	    Order	 	SOW	 	Release	 	(US$)	 	(US$)
	NANC 388
	 	SOW 49R1	 	 	3.3	 	 	$	[* * *]	 	 	$	[* * *]	 

Table 1

Contractor represents and warrants that the manner in which the Change Order Price for the
Additional Services corresponding to Change Order NANC 388 was derived and calculated in material
compliance with Exhibit O of the Master Agreement.

For greater certainty, the pricing set forth herein shall be specific and applicable to this SOW
63(CA) only, and shall not constitute or be construed as any form of precedent or course of dealing
between the Parties with respect to the method of allocation of Statement of Work costs as between
customers of the Contractor, or the applicability of Exhibit O generally, and further shall not be
accepted or be deemed to be accepted by the Parties as applicable to any other Statement of Work
that may be entered into between the Parties.

     8.3 Payment

Contractor shall prepare invoices and bill Users the Non-Recurring Charge, as directed by Customer
in an Allocation Model and in accordance with the Master Agreement and NPAC/SMS User Agreements
thereunder. Contractor shall prepare invoices in accordance with the Master Agreement invoicing,
which may include invoicing for charges under other Statements of Work agreed to pursuant to
Article 13 of the Master Agreement, on the last day of a calendar month and shall send such invoice
to each User for the amount of its User charges. Contractor shall include a summary of the charges
under this SOW in the monthly billing report issued to Customer. All invoices shall be due and
payable within forty-five (45) days of the date of the invoice. Late payments will be subject to
a one and one-quarter percent (1.25%) interest charge per month, or, if lower, the maximum rate
permitted by law.

9. CONTINUING CERTIFICATION TESTING

     9.1 Additional Fees.

Continued Certification Testing is required as described in SOW 24 Rev. 3. Vendor ITP must be
completed successfully. However, those vendors whose systems successfully completed
Interoperability Testing for the April 9, 2006 implementation of Release 3.3

Page 6 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

are not required to
perform further ITP testing for this SOW. If an existing User intends to make use of the Change
Order that makes up the Enhancement, then Turn-Up Testing (new functionality testing) will be
required before its NPAC/SMS User profile is changed to indicate its ability to use the
functionality made possible by the Change Order. This testing is performed as Supported Testing on
the industry test bed.

     9.2 Low-Tech Interface Testing

Low-Tech Interface Testing (“LTI Testing”) is done on an ad hoc basis using existing support staff.
The charge for LTI Testing is billed directly to the User conducting the LTI Testing in 4-hour
blocks at the rate of [* * *] Dollars (US$[* * *]), which equals [* * *] Canadian Dollars and
[* * *] (CA$ [* * *]) under SOW46(CA) Revision 3, which sets forth a conversion factor equal to
1.1169 for the period of June 1, 2007 to May 31, 2008, per block. There is no requirement to
reserve testing blocks, thus there is no provision for a reservation deadline or cancellation fee.

     9.3 Surrogate Turn-Up Testing

A User may authorize a third-party to perform TUT testing on its behalf. Such surrogate TUT
Testing may be performed using SOA/LSMS hardware and software of no greater capability than the
SOA/LSMS hardware and software to be used by the User on behalf of which the surrogate testing is
being performed.

     9.4 Self-Certification is not Acceptable

All TUT and ITP Testing performed for the purpose of Continuing Certification must be performed in
conjunction with Contractor dedicated test support personnel.

     9.5 Disputes

Any billing disputes shall be promptly presented to Contractor in reasonable detail, in writing.
Any requests for adjustment shall not be cause for delay in payment of the undisputed balance due.
User may withhold payment of any amounts which are subject to a bona fide dispute; provided it
shall pay all undisputed amounts owing to Contractor that have been separately invoiced to User.
If re-invoice occurs following the thirty (30) day payment schedule, then such invoice for the
undisputed amount shall be paid within ten (10) business days of receipt by User. User and
Contractor shall seek to resolve any such disputes expeditiously, but in any event within thirty
(30) days after receipt of notice thereof. All disputed amounts ultimately paid or awarded to
Contractor shall bear interest from the thirtieth (30th) day following the original invoice date.

Page 7 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

     9.6 Taxes

Each User shall remit to or reimburse Contractor for any taxes that it is obligated to pay by law,
rule or regulation or under this SOW or its respective NPAC/SMS User Agreement.

10. MISCELLANEOUS

     10.1 Counterparts

This SOW may be executed in two or more counterparts and by different parties hereto in separate
counterparts, with the same effect as if all parties had signed the same document. All such
counterparts shall be deemed an original, shall be construed together and shall constitute one and
the same instrument.

     10.2 Continuation of Master Agreement and User Agreement

Except as specifically modified and amended hereby, all the provisions of the Master Agreement and
the User Agreements entered into with respect thereto, and all exhibits and schedules thereto,
shall remain unaltered and in full force and effect in accordance with their terms. From and after
the date hereof, any reference in either the Master Agreement to itself and any Article, Section or
subsections thereof or to any Exhibit thereto, or in any User Agreement to itself or to the Master
Agreement and applicable to any time from and after the date hereof, shall be deemed to be a
reference to such agreement, Article, Section, subsection or Exhibit as modified and amended by
this SOW. From and after the SOW Effective Date, this SOW shall be a part of the Master Agreement
and, as such, shall be subject to the terms and conditions therein.

     10.3 Entire Agreement

This SOW sets forth the entire understanding between the Parties with regard to the subject matter
hereof and supersedes any prior or contemporaneous agreement, discussions, negotiations or
representations between the Parties, whether written or oral, with respect thereto.

[THIS SPACE INTENTIONALLY LEFT BLANK]

Page 8 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 63 (CA)	 	October 1, 2007
	SOW:

	 	oNo	 	 
	 

	 	þYes	 	 

IN WITNESS WHEREOF, the undersigned have executed and delivered this Statement of Work:

	 	 	 	 	 
	CONTRACTOR: NeuStar, Inc.	 	 
	 
	 	 	 	 
	Signature:

	 	/s/ Michael O’Connor
 

	 	 
	 
	 	 	 	 
	Name:

	 	Michael O’Connor	 	 
	 
	 	 	 	 
	Title:

	 	VP – Customer Relations	 	 
	 
	 	 	 	 
	Date:

	 	17 October 2007	 	 
	 
	 	 	 	 
	CUSTOMER: Canadian LNP Consortium Inc. 	 	 
	 
	 	 	 	 
	Signature:

	 	/s/ JR Sarrazin
 

	 	 
	 
	 	 	 	 
	Name:

	 	JR Sarrazin	 	 
	 
	 	 	 	 
	Title:

	 	President	 	 
	 
	 	 	 	 
	Date:

	 	OCT 15/07	 	 

Payment
Term (check one): þ Lump Sum

Page 9

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