Document:

<PAGE>
                                                                   EXHIBIT 10.72

                RUN OFF CLAIM ADMINISTRATION SERVICES AGREEMENT

     THIS RUN OFF CLAIM ADMINISTRATION SERVICES AGREEMENT ("Agreement") is
effective as of the 7th day of June, 2001 ("Effective Date"), by and between
INSURANCE MANAGEMENT SOLUTIONS, INC. ("IMS"), a corporation organized and
existing under the laws of the State of Florida with its principal place of
business located at 360 Central Avenue, St. Petersburg, Florida 33701, and each
of BANKERS INSURANCE COMPANY ("BIC") and FIRST COMMUNITY INSURANCE COMPANY
("FCIC"), herein collectively referred to as "Customer", having their principal
place of business at 360 Central Avenue, Saint Petersburg, Florida 33701.

     WHEREAS, Customer wishes to engage the services of IMS to administer
certain of the Customer's run off claim administration obligations for business
("Heartland Business") previously administered by Heartland Claim Services,
Inc. and Heartland Insurance Marketing Group, Inc. pursuant to that certain
Managing General Agency Agreement between each of BIC and FCIC dated July 1,
2000;

     WHEREAS, IMS wishes to provide such services as set forth herein.

     NOW THEREFORE, IN CONSIDERATION OF the mutual covenants and agreements
hereinafter set forth, the parties hereto do covenant and agree as follows:

ARTICLE I.     DEFINITIONS

Unless the context clearly requires otherwise, the following terms when used in
this Agreement shall have the meanings set forth below:

A.   "Affiliate" is any company which controls, is controlled by, or under
     common control with, a party, and "control" is defined as owning 50% or
     more of such entity.

B.   "Authorized Lines of Business" means the lines of business expressly set
     forth in SCHEDULE A of this Agreement.

C.   "Authorized States" means the states expressly set forth in SCHEDULE A of
     this Agreement.

D.   "Business Day" means any day other than a Saturday, Sunday or other day
     which is a bank holiday for Florida State banks or an IMS paid holiday (New
     Year's Day, Memorial Day, Independence Day, Thanksgiving Day, day after
     Thanksgiving, Christmas Eve (after 12 P.M. Eastern Standard Time) and
     Christmas Day).

E.   "Change of Control" means (a) a sale, transfer or pledge, or the issuance
     to a new shareholder, of fifty (50%) percent or more of the voting stock of
     a party hereto to any third party that is not an Affiliate of such party;
     or (b) a sale, transfer or pledge of a substantial portion of the material
     assets of a party, or any merger or consolidation of a party with a
     non-affiliated entity or entities.

F.   "Run Off Claim Services" means the services to be rendered pursuant to this
     Agreement and as more specifically set forth on EXHIBIT I, attached hereto,
     in the Authorized States, and all applicable laws and regulations.

G.   "Insurance Program" means the Heartland Business within the Authorized
     Line(s) of Business to be offered within the Authorized States.

H.   "Technical Information" means and shall include (without limitation)
     computer programs, databases, designs, algorithms, processes, structures,
     data formats, business methods, know how, and research and development
     information.

                                       1
<PAGE>
ARTICLE II.    TERM

The initial term of the Agreement shall commence on the Effective Date and
shall have a term of Eighteen (18) calendar months following the Effective Date
("Initial Term"), unless terminated earlier pursuant to the termination
provisions within Article VIII or as otherwise provided herein. Following the
Initial Term, this Agreement may be terminated by either party, for any reason
or no reason, upon ninety (90) days prior written notice, unless terminated
earlier pursuant to the termination provisions within Article VIII. Provided,
however, either party may provide notice to the other not less than ninety (90)
days prior to the end of the Initial Term stating that this Agreement will
terminate at the end of the Initial Term.

ARTICLE III.   RESPONSIBILITIES OF IMS

A.   IMS shall dedicate the human, equipment and computer resources commercially
     reasonably required to provide Customer with the Run Off Claim Services,
     during the term of this Agreement, for the Insurance Program within the
     Authorized States.

B.   IMS shall designate an employee ("Account Manager") of sufficient status
     and binding discretionary, decision making authority to act as liaison with
     Customer to facilitate IMS' performance of the Run Off Claim Services under
     this Agreement. The Account Manager shall provide written and/or oral
     communication of the status of administration of the Run Off Claim Services
     as agreed to by and between Account Manager and Customer.

C.   IMS shall, based on accepted industry standards and in accordance with
     generally accepted insurance and accounting practices, as designated by the
     applicable regulatory bodies, maintain complete and orderly copies of all
     records and policy and/or claims files as may be required as a result of
     IMS performing the Run Off Claim Services on behalf of Customer. These
     copies shall be retained by IMS, in a format or media defined by IMS which
     shall be in compliance with applicable laws and regulations. Upon
     termination of this Agreement all original records shall automatically be
     returned to Customer at its expense; however, IMS shall be entitled to
     retain copies thereof so long as IMS complies with the confidentiality
     provisions of Article V hereof.

D.   IMS shall maintain an errors and omissions policy issued by an insurance
     carrier reasonably acceptable to Company, with policy limits of no less
     than the greater of (i) One Million ($1,000,000) Dollars or (ii) an amount
     sufficient to satisfy the financial responsibility requirements of the
     insurance codes of applicable states, and with a deductible no greater than
     Fifty Thousand ($50,000) Dollars. IMS agrees to maintain coverage in force
     thereunder by replacement or renewal of the policy or by the purchase of an
     extended claims reporting provision for a period of not less than one (1)
     year subsequent to the expiration date of this Agreement. The Company
     reserves the right to verify coverage at any time.

E.   IMS shall maintain all licenses and regulatory approvals necessary to
     conduct business contemplated by this Agreement. The IMS shall be and
     remain in compliance with all laws and regulations which has any affect on
     any performance by IMS under this Agreement.

ARTICLE IV.    RESPONSIBILITIES OF CUSTOMER

A.   During the term of this agreement, customer shall provide to IMS, in a
     timely manner, any and all data, information and other items reasonably
     required to enable IMS to perform the Run Off Claim Services specified in
     EXHIBIT I of this Agreement. Customer represents and warrants to IMS that
     it owns and possesses all property rights to its corporate and subsidiary
     logos and hereby grants and warrants to IMS a limited, non-transferable,
     non-assignable, license to use Customer's corporate and subsidiary logos
     (and any other copyrighted or trademarked property of Customer that may be
     provided to IMS under this Agreement) while performing and only in
     conjunction

                                       2
<PAGE>
     with business directly related to the Run Off Claim Services. Customer
     acknowledges and agrees that delays in delivery of required documentation,
     data and/or information by Customer will result in a similar delay in
     fulfilling Run Off Claim Services, and that such a delay in performing the
     Run Off Claim Services shall not be deemed a breach of the Agreement.

B.   CUSTOMER ACKNOWLEDGES AND AGREES THAT IMS ASSUMES NO INSURANCE COVERAGE
     RISK FOR THE BUSINESS PROCESSED UNDER THIS AGREEMENT.

C.   Customer shall designate manager level employee(s) of sufficient status and
     binding decision making authority to act as a liaison with IMS and to
     facilitate Customer's role as IMS performs the Run Off Claim Services
     specified in EXHIBIT I of this Agreement.

ARTICLE V.     CUSTOMER ACCESS TO RECORDS/CONFIDENTIAL INFORMATION

A.   At Customer's expense, Customer will be permitted reasonable access (as set
     forth herein) to all records and information maintained by IMS on behalf of
     Customer (excluding, specifically, proprietary Technical Information) for
     any reason related to the Run Off Claim Administration Services.

     Access to IMS' records, for the foregoing purposes, will be provided on
     any Business Day during normal business hours upon twenty four (24) hours
     prior written notice to IMS by Customer for so long as IMS is required to
     maintain such records under this Agreement; except in the case of
     regulatory inquiry, in which case access will be granted on any
     Business Day with twelve (12) hours of prior written notice to IMS.

     At Customer's expense, Customer will be permitted to copy those IMS records
     subject to audit in accordance with this Article. Upon written request by
     Customer, and at Customer's expense, IMS will promptly mail or fax to
     Customer supporting documentation concerning any specific transaction
     processed by IMS under the terms of this Agreement.

     IMS will provide reasonably adequate workspace for Customer to conduct
     audits in accordance with this Article. Further, Customer or its
     representatives shall take precautions, when conducting audits under this
     Article, not to disrupt IMS' ongoing business activities.

B.   The recipient ("Recipient") of confidential data and/or information
     pursuant to this Agreement shall maintain the confidentiality of all data
     and/or information which is the property of the other party ("Disclosing
     Party"), whether originally supplied by the Disclosing Party, or whether
     generated by the Disclosing Party in the course of performing under this
     Agreement and which is directly accessible to the Recipient or is in
     possession of Recipient in its implementation, facilitation and/or
     performance of this Agreement. During any term of this Agreement, Recipient
     may acquire, know, or have within its possession, information (including,
     but not limited to, Technical Information) and/or data of the Disclosing
     Party concerning commercial and trade affairs, rating and underwriting
     rules and guidelines, the identity of clients, the identity of insureds and
     beneficiaries, claims, benefits, rates and Agents, financial information,
     the Proprietary System (as defined at Article VII (A) herein), the Third
     Party Proprietary System (as defined in Article VII (B) herein) and
     business practices of the Disclosing Party ("Confidential Information").
     Confidential Information which is provided in tangible form must be clearly
     marked "Confidential", "Proprietary" or the substantial equivalent thereof,
     or if orally disclosed must be clearly identified as "Confidential" or
     "Proprietary" at the time of the disclosure (except for IMS' Technical
     Information, the identity of Customer's clients, the identity of Customer's
     insureds and beneficiaries, claims, benefits, and Agents, which will be
     deemed "Confidential Information" under this Agreement, regardless of
     whether marked as such). Except as required by law, Recipient shall keep
     Disclosing Party's Confidential Information confidential and shall only use
     the Confidential Information in performing or facilitating the Run Off
     Claim Services under this

                                       3
<PAGE>
     Agreement. Recipient shall not disclose the Confidential Information
     without Disclosing Party's prior written permission except to Recipient's
     employees who require the information to perform or facilitate the Run Off
     Claim Services under this Agreement. Each party hereto, as a Recipient,
     warrants to the other that appropriate measures shall be taken by Recipient
     to safeguard the confidentiality of the Confidential Information, with a
     level of care at least equal to the level of care with which Recipient
     safeguards its own confidential or proprietary information. All employees,
     agents or representatives of Recipient and any third parties who are given
     access to the Confidential Information shall be under obligation to
     Recipient to maintain such information in confidence.

     IMS and Customer agree that any Recipient shall have no obligation with
     respect to any information or data which:

     a)   is already rightfully known to Recipient through means other than
          Disclosing Party; or
     b)   is or becomes publicly known through no wrongful act of Recipient; or
     c)   is rightfully obtained by Recipient from a third-party without
          similar restriction and without breach of this Agreement; or
     d)   is independently developed by Recipient without breach of this
          Agreement.

     Disclosing Party shall retain title to all Confidential Information
     (whether tangible or intangible) delivered thereby pursuant to this
     Agreement. Recipient shall not copy, reproduce or use any Confidential
     Information without written authorization of Disclosing Party, except as
     may be reasonably required to accomplish the Run Off Claim Services under
     this Agreement. Upon written request of Disclosing Party Recipient shall
     promptly return, or destroy with specific written permission of the
     Disclosing Party, all tangible copies containing Confidential Information,
     except those copies kept in the regular course of business, or that are
     required to be kept pursuant to any state or federal administrative,
     regulatory or statutory mandates. The obligations under this Article V (B)
     shall survive the termination of this Agreement. Notwithstanding the
     foregoing, this Article shall not prevent the disclosure of Confidential
     Information to the extent legally required by any court or regulatory
     entity having jurisdiction over the parties.

     For purposes of Article V (B), Recipient and Disclosing Party shall include
     within their meaning all agents of the Recipient and Disclosing Party.

ARTICLE VI. EXPENSES AND FEES

A.   In consideration of IMS providing Run Off Claim Services described herein,
     Customer shall pay IMS, as applicable, the fees specified in the pricing
     schedule ("SCHEDULE B") attached hereto and by reference herein made a part
     of this Agreement (the "Fees"). The performance by IMS of any service or
     function that is outside of the scope of the Run Off Claim Services shall
     require the payment by Customer of additional consideration as mutually
     agreed between IMS and Customer.

B.   Customer shall reimburse IMS for necessary travel, living and out-of-pocket
     expenses reasonably incurred and approved in advance by Customer (except
     those travel, living and out of pocket expenses incurred prior to the
     execution of this Agreement and related to the Run Off Claim Services) by
     IMS personnel in the performance the Run Off Claim Services under this
     Agreement.

C.   Subject to the terms of this Agreement, all Fees and expenses to be payable
     by Customer to IMS or any third party under this Agreement shall be paid
     within thirty (30) calendar days after Customer's receipt of IMS' monthly
     statement for all services provided to Customer under this Agreement. IMS
     will calculate the fees owned to IMS by Customer and will send a statement
     to Customer within two (2) weeks of the last day of the month for which
     fees are owed. Customer's

                                       4
<PAGE>
     failure to pay all fees and expenses when due shall be considered a
     material breach of this Agreement. Further, if Customer fails to pay any
     fees and expenses due IMS as herein provided, Customer shall pay to IMS in
     addition to all sums otherwise due, interest which shall accrue at 1.5% per
     month on such delinquency from the date the fees or expenses became past
     due. Failure or forbearance to exercise any of its rights and privileges
     hereunder shall not constitute the forfeiture or waiver of such rights and
     privileges on the part of IMS.

D.   Following the expiration of the Initial Term (and thereafter upon providing
     180 days prior written notice), IMS may modify SCHEDULE B in its discretion
     to reflect any increase in the cost of providing the Run Off Claim Services
     (including, but not limited to statutory, regulatory, or judicial changes
     that require IMS to incur additional cost or expenses in performing the Run
     Off Claim Services) or to remain competitive with the rates currently being
     charged within the industry for like services. Any modification of SCHEDULE
     B shall be proposed to Customer at least six (6) months prior to the
     expiration of the Initial Term.

ARTICLE VII. LICENSE, TRADE SECRET AND PROPRIETARY RIGHTS

A.   IMS from time to time may use its own proprietary computer software
     products and account servicing methods and procedures ("Proprietary
     System"), which are identified, described or referenced in EXHIBIT I
     hereto, in the performance of the Run Off Claim Services. During any term
     of this Agreement, IMS grants a personal, non-transferable, non-assignable,
     non-exclusive license to Customer to use portions of the Proprietary System
     as necessary for IMS to perform the Run Off Claim Services under this
     Agreement. Further, no provision within this Agreement shall be interpreted
     as prohibiting IMS from selling or licensing its Proprietary System to any
     other customer or prospective customer of IMS.

B.   IMS, from time to time, may also use proprietary third party computer
     software products and third party account servicing methods and procedures
     ("Third Party Proprietary System"), which are identified, described or
     referenced in EXHIBIT I hereto in the performance of the Run Off claim
     Services. No provision within this Agreement shall be interpreted as
     prohibiting IMS or the Third Party Proprietary System vendor from selling
     or licensing the Third Party Proprietary System, or modifications and
     enhancements to the Third Party Proprietary System, to any other customer
     or prospective customer of IMS, so long as Customer's Confidential
     Information is not disclosed.

C.   IMS, from time to time, may also use the Allenbrook system ("Allenbrook
     System"), which Customer presently has limited access to and which is
     identified, described or referenced in EXHIBIT I hereto in the performance
     of the Run Off Claim Services. During any term of this Agreement, and for
     so long as Customer has use of the Allenbrook System, Customer shall grant
     IMS access to use portions of the Allenbrook System as necessary for IMS to
     perform the Run Off Claim Services under this Agreement. However, if
     Customer no longer has access to the Allenbrook System, then IMS shall
     immediately discontinue use of the Allenbrook System and Customer's grant
     of access to the Allenbrook System shall immediately cease; provided,
     however, that IMS shall not be responsible for failing to perform Run Off
     Claims Services when such failure is a direct result of its lack of access
     to the Allenbrook System.

D.   Other than the limited rights to use the Proprietary System and the Third
     Party Proprietary System, as provided in Article VII(A) and (B) above, this
     Agreement grants to Customer no right to possess or reproduce, download,
     reverse engineer, or obtain any other interest in, the Proprietary System
     or the Third Party Proprietary System, or their specifications in any
     tangible or intangible medium.

E.   The obligations of Customer under this Article shall survive termination of
     this Agreement, regardless of the reason for termination.

                                       5
<PAGE>
ARTICLE VIII. TERMINATION

A.   Following the Initial Term, either party may terminate this Agreement, for
     any reason or for no reason, upon ninety (90) days prior written notice to
     the other party of its intent to terminate this Agreement.

B.   Notwithstanding the foregoing paragraph (A), this Agreement shall also
     terminate:

     a)     at the election of the Customer, upon written notice to IMS, if IMS
          becomes insolvent, if it makes an assignment for the benefit of its
          creditors, if a petition for relief under the United States Bankruptcy
          Code is filed by or against it and it is not dismissed within thirty
          (30) days of being filed, or if a trustee, receiver or other custodian
          of its assets is appointed; or

     b)     at the election of IMS, upon written notice to Customer, if Customer
          becomes insolvent, if it makes an assignment for the benefit of its
          creditors, if a petition for relief under the United States Bankruptcy
          Code is filed by or against it and it is not dismissed within thirty
          (30) days of being filed, or if a trustee, receiver or other custodian
          of its assets is appointed (including, but not limited to, any
          proceeding pursuant to any state or federal action governing insurer
          insolvency); or

     c)     at the election of the Customer, if IMS materially breaches any
          provision of this Agreement and fails to cure such breach within
          thirty (30) days after written notice thereof is given to IMS by the
          Customer; or

     d)     at the election of IMS, if Customer materially breaches any
          provision of this Agreement and fails to cure such breach within
          thirty (30) days after written notice thereof is given to Customer by
          IMS; or

     e)     at the election of IMS, upon written notice to Customer, in the
          event of a Change of Control of Customer unless (i) Customer has
          provided IMS not less than thirty (30) days advance written notice of
          the proposed Change of Control and (ii) IMS has agreed in writing to
          such Change of Control; or

     f)     at the election of Customer, upon written notice to IMS, in the
          event of a Change of Control of IMS unless (i) IMS has provided
          Customer not less than thirty (30) days advance written notice of the
          proposed Change of Control and (ii) Customer has agreed in writing to
          such Change of Control; or

     g)     at the election of IMS, upon thirty (30) days written notice to
          Customer, in the event that IMS is longer given access (whether by
          Customer or by denial of legal access) to the Allenbrook System or in
          the event that Customer and IMS are unable to agree to a Revised FTE
          (as defined in Schedule B) for 2002 or any subsequent year.

     The initiation under this Agreement of any dispute resolution procedure
     shall not prevent a party from terminating this Agreement in accordance
     with this Article VIII.

C.   On expiration or termination of this Agreement, IMS shall return to
     Customer all open and closed claim files, and all of Customer's
     Confidential Information, in IMS' possession and related to the Run Off
     Claim Services provided by IMS during the term of this Agreement. Customer
     shall do the same, relative to IMS' Confidential Information, and shall
     cause Customer's agents and representatives (including, but not limited to,
     any third party given access to the Confidential Information) to do the
     same relative to IMS' Confidential Information. Customer shall pay IMS (in
     accordance with SCHEDULE B then in effect) any and all Claim Administration
     Fees,

                                       6
<PAGE>
     Miscellaneous Fees and third party fees due IMS for Run Off Claim Services
     performed pursuant to this Agreement. IMS AND CUSTOMER SHALL COOPERATE IN
     ANY TRANSITION PERIOD DURING THE WIND-UP OF RUN OFF CLAIM SERVICES PROVIDED
     CUSTOMER UNDER THIS AGREEMENT; PROVIDED, HOWEVER, THAT UPON TERMINATION OF
     THIS AGREEMENT CUSTOMER SHALL BECOME SOLELY ACCOUNTABLE AND SHALL ASSUME
     ALL RESPONSIBILITY FOR ANY PENDING CLAIM FILES PREVIOUSLY ADMINISTERED BY
     IMS UNDER THIS AGREEMENT EXCEPT FOR MATTER OCCURRING BETWEEN THE EFFECTIVE
     DATE AND THE TERMINATION OF THIS AGREEMENT RELATING TO WILLFUL MISCONDUCT
     OR GROSS NEGLIGENCE OF IMS (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES
     AND AGENTS). If Customer requires assistance in converting Customer's data
     to a new format, or requires assistance from IMS relative to Customer's
     transition to an alternative claim administration arrangement, then IMS
     shall provide such services at the then current rates charged by IMS for
     the services specified in Section II of SCHEDULE B. This obligations under
     this Paragraph (C) shall survive any termination of this Agreement.

ARTICLE IX. WARRANTIES AND COVENANTS BY IMS

IMS covenants that IMS will comply in all material respects with the law of the
state or states covered by this Agreement and with the rules and regulations
of all regulatory authorities having jurisdiction over IMS' activities, and
shall, whenever necessary, maintain at its own expense all required licenses to
transact business in such states. IMS warrants to Customer that (a) IMS owns or
otherwise has the right to use the Proprietary System used to perform the Run
Off Claim Services, and the rights to such Proprietary System granted hereunder
will not knowingly infringe upon a third party's copyright or patent rights;
(b) IMS is duly authorized to transact the business of servicing insurance
companies; and (c) the express warranties provided here and elsewhere in this
Agreement are IMS' only warranties and no other warranty, express or implied,
including any warranty of merchantability, fitness or fitness for a particular
purpose, will apply to the provision of Run Off Claim Services under this
Agreement.

ARTICLE X LIABILITY, LIMIT OF LIABILITY, INDEMNITIES AND REMEDIES

A.   The parties shall assume the following obligations and liabilities as
     specified below and subject to the limitations on liability set forth in
     Article X, (B) below:

     a)      IMS shall indemnify, defend and hold harmless Customer, its
          officers, directors, employees and controlling persons from any
          liability, cost, loss, fine, penalty, claim, demand, damage or
          expense, including reasonable attorneys' fees, incurred directly as a
          result of any material breach of IMS' obligations under this Agreement
          or the material breach of any representation or warranty made by IMS
          to Customer pursuant hereto;

     b)      Customer shall indemnify, defend and hold harmless IMS, its
          officers, directors, employees and controlling persons from any
          liability, cost, loss, fine, penalty, claim, demand, damage or
          expense, including reasonable attorney's fees, incurred directly as a
          result of any material breach of Customer's obligations under this
          Agreement or the material breach of any representation or warranty
          made by Customer to IMS pursuant hereto;

     c)      Customer agrees that in the event IMS is in violation of any code,
          statute or law(s) due directly or indirectly to the acts or omissions
          of required actions of Heartland Insurance Marketing Group, Inc.,
          Heartland Claim Services, Inc., then Customer shall assume the
          responsibility and liability for such acts or omissions and shall
          indemnify and hold IMS harmless for any such liability;

     d)      Customer agrees to, and shall cause its affiliates, subsidiaries,
          agents and fronting companies, jointly and severally, to indemnify,
          defend and hold harmless IMS, its officers, directors, employees,
          agents, representatives, and controlled and controlling

                                       7
<PAGE>
          persons (collectively "IMS Indemnitees") from and against any and all
          liabilities, losses, damages, demands, claims (including, but not
          limited to, claims for infringement on a party's proprietary rights),
          suits, actions, causes of action, proceedings, assessments, judgments,
          awards, penalties, settlements, fees, costs and/or expenses of any
          kind or nature whatsoever asserted against, resulting to, imposed upon
          or incurred by IMS or any of IMS' Affiliates, directly or indirectly,
          by reason of, arising out of, relating to or resulting from (i) any
          agreement, obligation or relationship, contractual or otherwise, that
          Customer has or ever had with either Heartland Insurance Marketing
          Group, Inc. or Heartland Claim Services, Inc., or any of its
          affiliates or subsidiaries; (ii) the performance of Run Off Claim
          Services on any claim file that was opened by someone other than IMS,
          or (iii) IMS use of the Allenbrook System.

B.   Except for: (i) fees and expenses payable to IMS under Article VI of this
     Agreement; (ii) acts of fraud, gross negligence or willful misconduct; and
     (iii) violations of Article VII of this Agreement; and (iv) Customer's
     indemnification of IMS under Article X(A)-(c) and (d) of this Agreement,
     each party's maximum liability ("Maximum Liability") to the other party for
     any cause whatsoever, during any one calendar year shall be limited to
     direct damages incurred by that party and shall not exceed the amount of
     compensation paid by the Customer under SCHEDULE B of this Agreement for
     the three (3) months immediately preceding the breach or cause of
     liability. Further, IMS shall not be liable for any lost profits, business
     goodwill, or other consequential, punitive, special or incidental damages
     incurred by Customer.

C.   All parties agree to promptly give the others notice upon being notified or
     becoming aware of any and all allegations or claims, which could give rise
     to a claim under this Article.

D.   The obligations of the parties under this Article shall survive termination
     of this Agreement, regardless of the reason for termination.

ARTICLE XI. GENERAL AGREEMENTS

A.   The parties shall not be liable or deemed to be in default hereunder for
     any delay or failure in performance under this Agreement or interruption of
     the Run Off Claim Services resulting, directly or indirectly, from
     unforeseeable, natural acts (including but not limited to weather
     catastrophes such as floods, hurricanes, tornadoes, windstorms, ice storms,
     blizzards and hail storms), civil or military authority, labor disputes or
     any similar cause beyond the reasonable control of the parties.

B.   Any and all notices, designations, consents, offers, acceptances, or any
     other communication provided for herein shall be given in writing by hand
     delivery, by overnight carrier, by registered or certified mail or by
     facsimile transmission and shall be addressed as follows:

                                       8
<PAGE>
     If to Customer to:

     360 Central Avenue
     17th Floor
     St. Petersburg, FL 33733
     Attn: Robert G. Menke, President
     FAX (727) 823-6518

     If to IMS to:

     360 Central Avenue
     16th Floor
     St. Petersburg, FL 33733
     Attn: David M. Howard, President
     FAX (727) 803-2076

     Notices sent by hand delivery shall be deemed effective on the date of
     actual hand delivery. Notices sent by overnight carrier shall be deemed
     effective on the next Business Day after being placed into the hands of the
     overnight carrier. Notices sent by registered or certified mail shall be
     deemed effective on the fifth Business Day after being deposited into the
     post office. Notices sent by facsimile transmission shall be deemed to be
     effective on the day when sent if sent prior to 4:30 p.m. (the time being
     determined by the time zone of the recipient), otherwise they shall be
     deemed effective on the next Business Day.

C.   This Agreement, and the exhibits, schedules and appendices attached hereto,
     contain all of the prior oral and/or previously written agreements,
     representations, and arrangements between the parties hereto with regards
     to the Run Off Claim Services. There are no representations or warranties
     other than those set forth herein. No change or modification of this
     Agreement, including the exhibits, schedules and appendices hereto, shall
     be valid unless the same shall be in writing and signed by all of the
     parties hereto. All exhibits, schedules, appendices, addendum of any kind,
     or attachments to this Agreement shall be made a part of this Agreement and
     shall be subject to all terms and conditions of this Agreement.

D.   Words of a gender used in this Agreement shall be held to include any other
     gender, the words in a singular number held to include the plural, when the
     sentence so requires. Article headings are intended for purposes of
     description only and shall not be used for purposes of interpretation of
     this Agreement.

E.   Should any part of this Agreement for any reason be declared invalid, such
     decision shall not effect the validity of any remaining portion, which
     remaining portion shall remain in full force and effect as if the Agreement
     had been executed with the invalid portion thereof eliminated. It is,
     therefore, declared the intention of the parties hereto that each of them
     will have executed the remaining portion of this Agreement without
     including therein any such part, parts or portion which may, for any
     reason, be hereafter declared void.

F.   If either party should bring an action alleging breach of this Agreement or
     seeking to enforce, rescind, renounce, declare, void or terminate this
     Agreement or any provisions thereof (in compliance with the Dispute
     Resolution Procedures detailed in Section XII of this Agreement) the
     prevailing party shall be entitled to recover all of its legal expenses,
     including reasonable attorneys' fees and costs (including legal expenses
     for any appeals taken), and to have the same awarded as part of the
     judgment in the proceeding in which such legal expenses and attorneys' fees
     were incurred. The venue for any action related to this Agreement shall be
     in Pinellas County, Florida. This Agreement and all matters arising
     hereunder shall be governed by and determined in accordance with the laws
     of the State of Florida without giving effect to any choice of law

                                       9
<PAGE>
     provisions. The obligations of the parties under this Paragraph F shall
     survive termination of this Agreement, regardless of the reason for
     termination.

G.   Neither IMS nor Customer shall assign this Agreement or any of its rights
     hereunder without the prior written consent of the non-assigning party. For
     purposes of this Agreement, an assignment of this Agreement shall be
     equivalent to a Change of Control.

H.   The parties agree not to disclose the terms and conditions of this
     Agreement to any third party, except (i) as required in the normal conduct
     of Customer's business, or (ii) as required by law or regulation including,
     without limitation, any Federal securities law, or regulation.

ARTICLE XII.   DISPUTE RESOLUTION PROCEDURES

A.   The parties will attempt in good faith to promptly resolve any material
     dispute regarding this Agreement by negotiations between senior management
     ("Senior Management") of the parties. Senior Management of each party will
     meet within ten (10) calendar days of notice ("Notice of Dispute") by a
     party of the existence of a material dispute, at a mutually agreed time and
     place, to resolve the material dispute. At the meeting of Senior
     Management, to be attended by an individual from each party who shall have
     authority to settle the dispute, each party shall verbally state the issues
     in the material dispute and their positions. If the material dispute is not
     resolved to the mutual satisfaction of the parties within seven (7)
     calendar days of the meeting of Senior Management, then the parties may
     attempt to resolve the controversy using mediation.

B.   If the matter has not been resolved pursuant to the aforesaid mediation
     procedure within thirty (30) calendar days of the issuance of a party of a
     Notice of Dispute, or if either party will not participate in mediation,
     then either party may initiate arbitration upon fifteen (15) calendar days
     written notice to the other party. Notwithstanding the foregoing, all
     deadlines specified above may be extended upon mutual written agreement of
     the parties.

C.   Except for the right of either party to apply to a court of competent
     jurisdiction for a temporary restraining order, preliminary injunction or
     other equitable relief to preserve the status quo, all claims, disputes,
     controversies and other matters relating to breach of this Agreement which
     cannot be resolved by the parties shall be settled by arbitration in
     accordance with this Agreement.

D.   Notice requesting arbitration ("Arbitration Notice"), or any other notice
     made in connection therewith, shall be made in writing by one party and
     sent by certified mail, return receipt requested, to the other party. The
     Arbitration Notice shall state in particular all issues to be resolved in
     the view of the complaining party, shall appoint the arbitrator selected by
     the complaining party and shall set a tentative date for the arbitration
     hearing, which date shall be no sooner than forty-five (45) calendar days
     and no later than ninety (90) calendar days from the date that the
     Arbitration Notice is mailed. Within twenty (20) calendar days of receipt
     of the complaining party's Arbitration Notice, the respondent shall notify
     the complaining party of the name of its appointed arbitrator. When the two
     arbitrators have been appointed, they shall agree on a third independent
     arbitrator and shall appoint such person by written notice to the parties
     signed by both arbitrators within thirty (30) calendar days from the date
     of the appointment of the second arbitrator. If the two arbitrators fail to
     agree upon the appointment of an independent arbitrator at the end of
     thirty (30) calendar days following the appointment of the second
     arbitrator, then the independent arbitrator shall be appointed by the
     American Arbitration Association ("AAA"), or its successor, in accordance
     with its then prevailing commercial arbitration rules then in effect. The
     three (3) arbitrators shall constitute the arbitration board ("Board"). The
     parties agree that the location for conducting the arbitration, regardless
     of the party bringing the complaint, will be in Pinellas County, Florida.

E.   The members of the Board shall be active or retired (i) lawyers or
     professionals familiar with

                                       10
<PAGE>
          insurance and/or (ii) active or former officers or management
          employees of insurance and/or data processing firms and/or software
          development companies. The person selected by the two respective
          arbitrators appointed by the parties shall be the umpire or chief
          arbitrator and must be a licensed attorney.

F.        Arbitration shall be conducted in accordance with the Commercial
          Rules of the AAA then in effect except as modified herein.

G.        The parties agree that all then current employees of each with
          information relevant to the dispute between the parties will be
          voluntarily produced, at the employer's expense, for all proper
          discovery and arbitration hearings.

H.        The cost of the arbitration relative to the arbitrators and the AAA
          ("Costs") shall be borne equally pending the arbitrators' award. Each
          party shall bear its own expenses for attorneys' fees. The prevailing
          party in any arbitration proceeding hereunder shall be entitled, in
          addition to such other relief as may be granted, to recover the
          portion of the Costs incurred by that party in connection with
          arbitration under this Agreement prior to the award.

I.        The parties agree that the Board shall be required to render its
          decision in writing within thirty (30) calendar days of the
          conclusion of the arbitration proceedings, unless such time shall be
          extended by mutual written agreement of the parties.

J.        With respect to any matter brought before the Board, the Board shall
          make a decision having regard to the intentions of the parties, the
          terms of this Agreement, and custom and usage of the insurance
          industry. Such decisions shall be in writing and shall state the
          findings of fact and conclusions of law upon which the decision is
          based, provided that such decision may not (i) award consequential,
          punitive, special, incidental or exemplary damages, or (ii) unless
          specifically requested by a party pursuant to the terms of this
          Agreement, otherwise terminate this Agreement or any provisions
          thereof. The decision shall be based exclusively upon the evidence
          presented by the parties at a hearing in which evidence shall be
          allowed and such decision shall be final and binding upon all parties
          to the proceeding and may be entered by either party in any court
          having competent jurisdiction.

K.        The obligations of the parties under this Section XII shall survive
          termination of this Agreement, regardless of the reason for
          termination.

                                       11
<PAGE>

  IN WITNESS WHEREOF, the parties hereto by their respective duly authorized
  representatives have executed this Agreement as of the date and year
  first set forth above.

-------------------------------------------------------------------------------
  "IMS"

  INSURANCE MANAGEMENT SOLUTIONS, INC.

-------------------------------------------------------------------------------

  By: /s/ Robert G. Gantley  Robert G. Gantley
      --- ------ -- -------

  As its:   COO              COO
          -----------------

-------------------------------------------------------------------------------
  "CUSTOMER"

-------------------------------------------------------------------------------
  BANKERS INSURANCE COMPANY

  By: /s/ Robert G. Menke     Robert G. Menke
      --- ------ -- -------

  As its:   President         President
          -----------------

-------------------------------------------------------------------------------
  FIRST COMMUNITY INSURANCE COMPANY

  By: /s/ Robert G. Menke     Robert G. Menke
      --- ------ -- -------

  As its: President           President
          ----------------

-------------------------------------------------------------------------------

  SCHEDULES:

  SCHEDULE "A" -    AUTHORIZED STATES AND INSURANCE PROGRAM
  SCHEDULE "B" -    PRICING SCHEDULE

  EXHIBITS:

  EXHIBIT I -       RUN OFF CLAIM SERVICES
  -----------------------------------------------------------
  EXHIBIT II        PROJECTION OF THE ESTIMATED COST MATRIX
  -----------------------------------------------------------

                                       12

<PAGE>

                                   SCHEDULE A
                                   -------- -

                    AUTHORIZED STATES AND INSURANCE PROGRAM
                    ---------- ------ --- --------- -------

IMS shall provide Run Off Claim Services as described in EXHIBIT I for the
following authorized line(s) of business ("Authorized Line of Business") in the
following authorized state(s)("Authorized States"):

1.        AUTHORIZED LINE OF BUSINESS:

          Automobile and Homeowners.
          ----------------------------------------------------------

2.        AUTHORIZED STATES:

          The State of Texas.
          ----------------------------------------------------------

                                       13
<PAGE>
                                   SCHEDULE B
                                   ----------
                                PRICING SCHEDULE
                                ----------------

[*]

*  Indicates that material has been omitted and confidential treatment has been
   requested therefor. All such omitted material has been filed separately with
   the SEC pursuant to Rule 24b-2.
<PAGE>
                                   EXHIBIT 1
                                   ---------

                    RUN OFF CLAIM (ADMINISTRATION) SERVICES

IMS will perform the following Run Off Claim Services on Customer's behalf, for
the Insurance Program, in compliance with applicable law, and subject to
periodic review and audit thereof by Customer throughout the term of this
Agreement:

I.    Claim Adjusting and Program Management

      IMS will:

      A.  Administer claims in accordance with the terms and conditions of
          Customer's Insurance Program policies, this Agreement, and applicable
          state insurance laws, rules, and regulations that pertain to claim
          handling.
      B.  Provide appropriate staff to service Customer's Insurance Program
          claim business based upon claim volume.
      C.  Conduct internal Insurance Program claim file audits and quarterly
          file reviews.
      D.  Utilize IMS' claim handling best practices.
      E.  Provide vendor management.

II.   Claim Adjusting Support

      IMS will:

      A.  Utilize and manage external adjusters and appraisers, in field
          locations not staffed by IMS or Customer. Decisions as to when to use
          external adjusters and appraisers will be made by IMS and will be
          based on each individual Insurance Program claim file and the need for
          external investigation in order to document the facts.

      B.  In field locations not staffed by IMS or Customer. Decisions as to
          when to use of external adjusters and appraisers will be made by IMS
          and will be based on each individual Insurance Program claim file and
          the need for external investigation in order to document the facts.

      C.  Perform all services necessary to collect subrogation or salvage that
          may benefit Customer.

      D.  Manage claim litigation through the use of external defense counsel
          and litigation management planning.

      E.  Investigate insurance fraud indicators through the IMS' special
          investigation unit and conform with all filed and state specific fraud
          plans and any other statutory or regulatory requirements, where
          appropriate.

      F.  Conduct and manage review of claim file medical records utilizing IMS'
          internal medical resource unit, where appropriate.

III.  Claim Service Center

      IMS will:

      A.  Handle and process initial Insurance Program loss reports received by
          Customer or Customer's prior claim administration services vendor,
          only if the information submitted by Customer or Customer's prior
          claim administration services vendor is sufficient to enter a claim
          into the IMS claim system. Sufficient information required to set up a
          claim

                                       16

<PAGE>
          on the AS 400 Claim System is insured name, policy number, address,
          telephone number, damaged property, and description of the accident.

      B.  Provide claim adjusting core clerical support, which includes all mail
          processing, file control and industry reporting (e.g. index bureau,
          NICB, Fraud Bureau and provider of service) to the extent that
          Customer is a member, which includes routing, filing, sorting,
          photocopying claims files, delivering, printing, bar coding, faxing of
          claim material, mail indexing, mail matching, mail preparation, and
          sending mail.

      C.  Maintain operating hours of 7:30 A.M. to 8:00 P.M. Eastern Standard
          Time (EST), Monday through Friday, excluding bank holidays for Florida
          State Banks or an IMS paid holiday (New Year's Day, Memorial Day,
          Independence Day, Thanksgiving Day, day after Thanksgiving, Christmas
          Eve (after 12:00 P.M. Eastern Standard Time) and Christmas Day). IMS
          will provide First Notice of Loss reporting services twenty-four (24)
          hours per day seven (7) days per week.

IV.   Claim System

      IMS will:

      A.  Utilize an AS400 based claim system for Insurance Program claim
          documentation and processing.
      B.  IMS will enter basic Insurance Program loss and financial information
          in the Allen Brook Proprietary System.
      C.  Provide Customer with remote claim system access to the AS400 (view
          only) as reasonably requested by Customer subject to the fees
          described in Schedule B.

      Customer will:

      A.  Provide IMS access to the Allen Brook Proprietary System for the
          purpose of allowing IMS to retrieve information and input data into
          the system.

V.    Catastrophe Claims

      IMS will:

      A.  Adjust Customer's Insurance Program claims which result from a weather
          catastrophe.

VI.   Management Reporting

      IMS will:

      A.  Provide Customer with standard monthly claim summary reports when
          reasonably requested by Customer.

VII.  Claim Account

      A.  Customer will maintain a daily register of checks drawn on the
          Insurance Program claims account for each loss payment and expense.
      B.  Any monies collected by IMS, under this Agreement, for salvage,
          subrogation, contribution or deductible reimbursement will be
          deposited by IMS in the Insurance Program claims account within one
          Business Day upon receipt by IMS thereof.

                                       17

<PAGE>
VIII.  Accounting

       A. Customer will issue checks related to claim handling.
       B. IMS will provide no accounting services; including, but not limited
          to:

          -    Annual statement support
          -    Statistical reporting
          -    Month-end processing
          -    Month-end reporting

                                       18<PAGE>
                                                                   EXHIBIT 10.73

                         CLAIMS ADMINISTRATION AGREEMENT

                                     between

               INTERNATIONAL CATASTROPHE INSURANCE MANAGERS, LLC.

                      INSURANCE MANAGEMENT SOLUTIONS, INC.

                                       and

                        AXA RE AMERICA INSURANCE COMPANY

<PAGE>

                         CLAIMS ADMINISTRATION AGREEMENT

                                     between

               INTERNATIONAL CATASTROPHE INSURANCE MANAGERS, LLC.
                    (hereinafter called the "General Agent")

                      INSURANCE MANAGEMENT SOLUTIONS, INC.
                    (hereinafter called the "Administrator")

                                       and

                        AXA RE AMERICA INSURANCE COMPANY

                       (hereinafter called the "Company")

                  made as of the  26th day of  Nov, 2001_____

                                    RECITALS

         A. The Company has entered into a general agency agreement dated as of
______ _, ______ (the "Agency Agreement") with the General Agent for the
issuance and administration of insurance policies and renewals thereof in
certain states (the "Policy" or "Policies").

         B. The Administrator has substantial expertise in the administration of
insurance claims and is duly qualified to administer and adjust claims arising
under the Policies.

         C. The Company would like the General Agent to supervise the
administration and adjustment of such claims by the Administrator, and the
General Agent is willing to do so on behalf of the Company in accordance with
the terms of this Agreement.

         D. The Company and the General Agent would like the Administrator to
administer and adjust such claims, and the Administrator is willing to do so on
behalf of the Company and the General Agent in accordance with the terms of this
Agreement.

         E. The General Agent and the Administrator acknowledge and agree that
the Company, being at risk and having ultimate responsibility for the Policies,
shall at all times have ultimate discretion with respect to all matters
pertaining to the Policies; further, that consistent with the intention of the
parties to produce an operating profit for the Company, the General Agent and
the Administrator shall perform their duties under this Agreement in an ethical,
legal and professional manner.

         F. The Company desires to protect its rights and interests under the
Claims Agreement by securing the assignment and assumption of obligations
thereunder, and General Agent and Administrator are willing to provide such
security to the Company in accordance with the terms and conditions hereinafter
set forth.

         NOW, THEREFORE, in consideration of the premises and the mutual
covenants herein contained, it is agreed as follows:

                                       1

<PAGE>
                                    ARTICLE I

                     AUTHORITY AND SERVICES OF ADMINISTRATOR

1.1 Definitions. Unless the context clearly requires otherwise, the following
terms when used in this Agreement shall have the meanings set forth below:

A.       "Business Day" means any day other than a Saturday, Sunday or other day
         which is a bank holiday for Florida State banks or a Company paid
         holiday (New Year's Day, Memorial Day, Independence Day, Thanksgiving
         Day, day after Thanksgiving, Christmas Eve (after 12 P.M. Eastern
         Standard Time) and Christmas Day).

B.       "Technical Information" means and shall include (without limitation)
         computer programs, databases, designs, algorithms, processes,
         structures, data formats, business methods, know how, and research and
         development information.

1.2 Authority. The Administrator shall administer and adjust all claims
(hereinafter, "Claims") arising under the Policies (including claims arising out
of Policies written for the Company's participation in mandatory underwriting
facilities, including but not limited to, joint underwriting associations or
assigned risk pools) in accordance with the terms and conditions of the Policies
and as authorized by the Company and underwritten on the Company's behalf by
International Catastrophe Insurance Managers, LLC. All Claims Services (as
defined below) provided by the Administrator under this Agreement are to be
within authority limits and guidelines set forth within this Agreement. However,
the Company shall have the ultimate and final authority over decisions and
policies including, without limitation, coverage available under its policies,
and the payment or non-payment of Claims.

1.3 Company Consent. The Company hereby consents to the Administrator's
assumption of the General Agent's obligations and liabilities to the extent set
forth in this Agreement.

1.4 Services. The Administrator shall perform the following claims services
(hereinafter, "Claim Services") in compliance with applicable law and pursuant
to the Company's and the General Agent's written instructions, practices and
procedures, subject to periodic review and audit thereof by the Company and/or
the General Agent throughout the term or this Agreement:

         (a) Record, examine and promptly report each Claim to the Company and
the General Agent, as well as any reserve established therefor by the
Administrator.

         (b) Maintain a Claim file for each reported Claim (some of which may be
maintained in electronic form) containing, among other things, a copy of the
declarations page of the relevant Policy (which shall clearly identify the
Policy and the insured) and an electronic activity log (detailing all documents
and correspondence in said Claims file and actions taken by the Administrator
and/or the claimant).

         (c) Perform reasonable and necessary administrative and clerical work
in connection with reported claims, including, without limitation, the
following:

                  (i) Investigate all reported claims to the extent the
         Administrator deems reasonably necessary.

                  (ii) Determine and evaluate any coverage issues in connection
         with the Claims and refer same to the Company and the General Agent or
         counsel with recommendations.

                  (iii) In cases where coverage data has been supplied by the
         Company, establish appropriate reserves for all Claims within 10 days
         from the date the Claim is received by the Administrator, subject,
         however to the right of the Company, based on its practices and

                                       2

<PAGE>
         procedures, to adjust the amounts of such reserves, on an aggregate
         claim basis, for all features or coverages arising out of a single loss
         occurrence.

                  (iv) When authorized by the Company, deny coverage for those
         Claims which the Company reasonably determines should be denied.

                  (v) Adjust, handle, or settle to a conclusion Claims in
         accordance with state law and the terms of the Policies.

                  (vi) The Administrator is authorized to settle Claims up to
         $15,000 per Claim, or such different amounts per Claim as may be
         approved by the General Agent in writing; but in no event shall the
         Administrator's Claim settlement authority exceed $50,000 without the
         Company's prior written consent (sent via US mail, e-mail or fax).

                  (vii) Adjust all Claims only through adjusters who are
         currently licensed (as necessary) as independent adjusters, or
         Company/General Agent and/or Administrator employee adjusters and
         appointed by the Company and the General Agent; provided, however, that
         the Administrator shall not subcontract any of their obligations
         hereunder (other than hiring local adjusters to investigate specific
         Claims) without obtaining the prior written consent of the Company and
         the General Agent and their respective prior approval of the terms of
         any proposed subcontract. The Administrator shall promptly provide the
         Company and the General Agent with such information as the Company
         and/or the General Agent may request in order to evaluate the
         prospective subcontractor. Any subcontractor must be currently licensed
         (as necessary) as an independent adjuster. The Company and/or the
         General Agent retain the right to select the authorized subcontractors
         All fees paid to any authorized subcontractor shall not exceed the
         usual and customary charges.

                  (viii) Prepare information reasonably necessary or any
         salvage, subrogation or contribution action which in the General
         Agent's and/or the Administrator's judgment may inure to the benefit of
         the Company.

                  (ix) When authorized by the Company, appoint independent
         counsel, as necessary to provide legal services as part of the
         investigation of Claims, and/or the determination of policy coverage
         applicable. Counsel shall be selected from a list approved by the
         Company and the General Agent.

                  (x) Prepare checks, vouchers, compromise agreements, releases,
         and other documents reasonably necessary to pay Claims, close out
         Claims and pay authorized subcontractor fees and legal expense.

                  (xi) Continuously review outstanding Claim reserves and
         recommend to the Company and the General Agent any changes to such
         reserves deemed necessary by the Administrator; and provide the Company
         and the General Agent with monthly reports showing all outstanding
         Claims then being administered by the Administrator, the activity being
         performed with regard thereto, and any changes to outstanding reserves
         as of the date reported, all as more specifically provided in Section
         1.4 hereof.

                  (xii) Record and report promptly to the Company and the
         General Agent each loss and allocated loss adjustment expense paid,
         utilizing mutually agreed upon Claim disbursement, checking and coding
         procedures.

                  (xiii) Conduct and perform Claim reinspections and audits.

                  (xiv) Conduct and perform customer satisfaction surveys on all
         closed Claims and report promptly to the Company and the General Agent
         the results of these surveys, on a monthly basis.

                                       3
<PAGE>

                  (xv) Perform special investigation services.

                  (xvi) Report loss information to ISO Claim Search, or any
         other loss reporting service to which the Company subscribes.

                  (xvii) Litigation and vendor management, in accordance with
         the other terms of this Agreement.

         (d) Periodically review the Claims handling procedure with the Company
and the General Agent to identify any problems and to arrive at mutually
agreeable corrective action.

         (e) Prepare and forward the Company's and the General Agent's
respective required federal and state 1099 filings and prepare and distribute
1099 Forms to all applicable payees.

         (f) Report suspected fraud as required by any applicable statute or
regulation in the state(s) where the Policies are issued.

         (g) Diligently pursue the Company's salvage, subrogation and
contribution rights relating to any losses sustained under the Policies, and
promptly report to the Company and the General Agent and account for any such
salvage, subrogation and contribution collections. If a Policy contains other
provisions, such as self-insured retention provision, require the Policyholder
to furnish evidence of proper exhaustion of the self-insured retention.

         (h) Notify Company within 3 Business Days, and consult with the
Company's and the General Agent's respective representatives (i.e., those
individuals designated from time to time by the Company and the General Agent
respectively), with respect to the following:

                  (i) Any loss or claim resulting in a lawsuit being instituted
         against the General Agent, the Administrator and/or the Company.

                  (ii) Any complaint, filed with, or any inquiry regarding same
         from, any insurance department or other regulatory authority relating
         to any loss or Claim which might result in regulatory action being
         taken against the Company, the General Agent or the Administrator; and
         in such case (1) the Administrator shall immediately forward to the
         Company and the General Agent a true copy of any written communication
         received from the regulatory authority, and (2) if a response affecting
         the Company, the General Agent or the Administrator is required, the
         Administrator shall, within five (5) Business Days after receipt of the
         inquiry, draft a response and submit it to the Company and the General
         Agent for approval before submitting same to the regulatory authority.
         The Administrator may respond directly to other complaints or inquiries
         arising in the normal course of business.

                  (iii) Any loss or Claim which the Administrator reasonably
         determines is not covered by the Company's policy or involves a
         coverage dispute.

                  (iv) Any loss or Claim which the Administrator anticipates
         will result in a loss payment (1) in excess of $15,000, and in such
         case the Administrator shall forward a copy of the complete Claim file
         to the Company and/or the General Agent at their respective request.
         All single Claim settlements in excess of $15,000 must be pre-approved
         in writing (via US mail, e-mail or fax) by the General Agent.

                  (v) Any Claim (1) open for more than twelve (12) months, or
         (2) which involves extra contractual allegations, or (3) is in excess
         of policy limits.

                  (vi) Any suspected fraud, or any allegation of "bad faith" in
         Claims handling against the General Agent, the Administrator or the
         Company.

                                       4
<PAGE>

                  (vii) In any of the foregoing cases, the Administrator shall
         forward a copy of the complete Claim file to the Company and/or the
         General Agent within three (3) Business Days, at their respective
         request.

         (i) Maintain in good standing all licenses, permits or authorizations
necessary or appropriate for the Administrator (and any adjuster, investigator
or appraiser employed by the Administrator) to perform Claim Services under this
Agreement in compliance with all applicable laws, rules and regulations; and use
only independent adjusters, investigators or appraisers who are duly licensed
(as necessary) in the states where their Claim Services are performed.

          (j) Neither the Administrator nor anyone appointed by it shall have
any right or authority (i) to alter, modify, or terminate any Policy, (ii) to
waive any Policy provision, or (iii) to commit the Company and/or the General
Agent to any Claim settlement with any of the Company's reinsurers without the
prior written consent of the Company and the General Agent.

         (k) The Administrator shall establish and maintain Claim reporting
coverage and verification procedures through which Claims may be reported to the
Administrator twenty-four (24) hours a day, seven (7) days a week. Claims will
be verified by Administrator within the next Business Day of being reported.

         (l) To support catastrophe operations the Administrator shall provide
the Company and the General Agent, subject to their recommendations, with the
following specialized services in addition to those set forth hereinabove:

                  (i) Prior to and during catastrophic events the Administrator
         shall: (1) draft media communiques for release to appropriate parties,
         subject to the prior approval by the Company and the General Agent; (2)
         conduct adjuster workshops and develop training manuals; (3) provide
         storm tracking information and reserve equipment and supplies
         reasonably necessary to perform its obligations under this agreement;
         and (4) establish specific procedures that will provide direction to
         all personnel during a catastrophe.

                  (ii) During and immediately following catastrophic events the
         Administrator shall determine resources reasonably required to provide
         Claim Services to Policyholders that have been affected by said
         catastrophic event. The Administrator shall: (1) follow a procedure for
         the assignment and distribution of adjusters; (2) establish internal
         Claims examinations; (3) establish and maintain satellite service
         centers in reasonably close proximity to the affected area, as may be
         necessary; and (4) provide management oversight of all special
         operations, as may be reasonably necessary.

                  (iii) Following a catastrophic event, the Administrator shall
         assist in the Claim administration process by providing the Company and
         General Agent with management reports (as reasonably necessary) as well
         as audit and reinspection of Claims.

                  (iv) Following a catastrophic event, assign Cat
         Supervisors/Coordinators who will perform the following duties: 1)
         Assign all Claims to licensed independent adjusters when appropriate;
         2) maintain a diary system to ensure reserve reports are received
         timely from those adjusters; 3) ensure that the independent adjusters
         adhere to Claim reporting guidelines; 4) reassign files as necessary
         throughout the duration of a Catastrophe.

         (m) Company shall be notified immediately of all Claims that go to
trial, whether or not such Claim is below the authority level. No verdict may be
taken on any suit, regardless of offers or demands, without the prior approval
of Company. No agreement which commits to binding arbitration, binding mediation
or any non-jury trial format may be entered into without the prior approval of
Company.

                                       5
<PAGE>

1.5 Claims Reports and Files.

         (a) In addition to the daily and weekly reports, and all other reports
specifically required to be provided to Company or General Agent under this
Agreement, The Administrator, at its sole cost and expense, shall provide Claims
reports ("Claims Reports") to the Company and the General Agent, in an
electronic format mutually agreeable to the Company, Administrator and the
General Agent, within fifteen (15) days after the end of each calendar month.
The Claims Reports shall include the following:

         (i) Claim information and statistical data (1) required by the
         Insurance Services Office, (2) necessary for the Company and/or the
         General Agent to prepare any reports required by the National
         Association of Insurance Commissioners, (3) reasonably necessary for
         the Company and/or the General Agent to monitor and evaluate the Claim
         Services provided by Administrator under this Agreement, and (4)
         necessary to enable the Company and/or the General Agent to comply with
         any state or rating agency reporting requirements now or hereafter in
         effect. All information required by the Company and/or the General
         Agent to monitor and the Claim Services provided by Administrator under
         this Agreement and to comply with the Company's and/or the General
         Agent's state or other Claim related reporting requirements, now or
         hereafter imposed on the Company and/or the General Agent shall be
         deemed to have been reasonably requested hereunder. Notwithstanding
         anything hereinabove to the contrary, the Administrator shall furnish
         all such reports to the Company and the General Agent at least 20 days
         prior to applicable filing deadlines; provided, however, that Company
         provides Administrator in writing with reasonably advance notice of the
         applicable filing deadlines.

         (ii) Loss runs showing paid Claims on a monthly, year-to-date, and
         inception-to-date basis, and outstanding reserves remaining at the end
         of each month, by state, and categorized as indemnity, allocated loss
         adjustment expense or unallocated loss adjustment expense.

         Loss adjustment expenses shall be categorized as allocated loss
         adjustment expenses ("ALAE") or unallocated loss adjustment expenses
         ("ULAE") based on the revised NAIC definitions of ALAE and ULAE to be
         used for reporting purposes effective January 1, I998. ALAE are
         comprised of defense, litigation and medical cost containment expenses,
         whether internal or external. ALAE include (but are not limited to) the
         following expenses: (i) surveillance; (ii) fixed amounts for medical
         cost containment; (iii) litigation management; (iv) loss adjustment
         expenses for participation in voluntary and involuntary market pools if
         reported by accident year; (v) fees or salaries for appraisers, private
         investigators, hearing representatives, reinspectors and fraud
         investigators, if working in defense of a Claim, and fees or salaries
         for rehabilitation nurses, if such cost is not included in losses; (vi)
         attorney fees incurred by reason of a duty to defend, even when other
         coverage does not exist; and (vii) the cost of engaging experts. ULAE
         are comprised of those loss adjustment expenses other than ALAE as
         defined above. ULAE include (but are not limited to) the following
         expenses: (i) fees of adjusters and settling agents; (ii) loss
         adjustment expenses for participation in voluntary and involuntary
         market pools if reported by calendar year; (iii) attorney fees incurred
         in the determination of coverage, including litigation between the
         insurer and the policyholder; and (iv) fees or salaries for appraisers,
         private investigators, hearing representatives, reinspectors and fraud
         investigators, if working in the capacity of an adjuster.

         Loss reports will also include Catastrophe code numbers and/or any
         other information required for the Company's and/or the General Agent's
         respective annual statement or by state regulatory agencies.

         (iii) The number (count) of open Claims, new Claims, Claims closed with
         payment and Claims closed without payment, each count being shown:

                           - monthly and year-to-date, and
                           - by line of business and by State.

         (iv) Claim Register.

                                       6
<PAGE>

         (v)    Check Register, including Outstanding Check Register.

         (vi)   Reserve and payment transaction journal.

         (vii)  Large loss listing, including cumulative paid and outstanding
                reserves monthly.

         (viii) Aggregate loss runs (on a paid and incurred basis) by Policy, to
                include:

                    1.  New Claims Received End of Month
                    2.  Reopened Claims End of Month
                    3.  Claims Closed End of Month
                    4.  Claims Pending End of Month
                    5.  Paid (Indemnity) End of Month
                    6.  Paid (ALAE) End of Month
                    7.  Total Paid (Indemnity + ALAE) End of Month
                    8.  Outstanding Reserve (Indemnity) End of Month
                    9.  ITD - Total Paid (Indemnity) End of Month
                    10. ITD - Total Paid (ALAE) End of Month
                    11. ITD - Total Paid (Indemnity + ALAE) end of Month
                    12. ITD - Total Outstanding Reserve (Indemnity) End of Month

      The following reports shall also be included, provided Company and/or
      General Agent pay Administrator a programming set up fee for each
      report (that shall be based upon a time and materials rate):

                    1. Claims Pending End of Prior Month
                    2. Outstanding Reserve (Indemnity) End of Prior Month
                    3. Outstanding Reserve (ALAE) End of Prior Month
                    4. Total Outstanding Reserve (Indemnity + ALAE) End of Prior
                       Month
                    5. Outstanding Reserve (ALAE) End of Month
                    6. Total Outstanding Reserve (Indemnity + ALAE) End of Month
                    7. Incurred (Indemnity) End of Month
                    8. Incurred (ALAE) End of Month
                    9. Incurred (Indemnity + ALAE) End of Month
                    10.ITD - Total Outstanding Reserve (ALAE) End of Month
                    11.ITD - Total Outstanding Reserve (Indemnity + ALAE) End of
                       Month
                    12.ITD - Total Incurred (Indemnity) End of Month
                    13.ITD - Total Incurred (ALAE) End of Month
                    14.ITD - Total Incurred (Indemnity + ALAE) End of Month

The Administrator shall deliver to the Company and the General Agent copies of
its computer databases ("Computer Data") maintained in support of their Claims
Reports. The Administrator shall deliver the Computer Data in a format (i)
reasonably acceptable to the Company and the General Agent and/or any entity
which requires the data from the Company and/or the General Agent and (ii)
readable on the Company's and the General Agent's and/or such entity's computer
system, and which complies with the current file layout specifications and/or
any subsequent applicable file layout provided by the Company and/or the General
Agent. If the Computer Data requires conversion into a format that is readable
on the Company's and the General Agent's and/or such entity's computer system
(and which complies with the current file layout specifications and/or any
subsequent applicable file layout provided by the Company and/or the General
Agent), the Company and/or General Agent shall pay Administrator a format
conversion fee that shall be based upon a time and materials rate. The Computer
Data shall consist of all information contained in the Claims Reports including,
with respect to each Claim, the Claim number, the Policy number, the name of the
insured, the effective date and expiration date of the Policy, the type of loss
by coverage, the date when the Claim was first reported to the Company and/or
the General Agent, the

                                       7
<PAGE>
accident date, the reserve, any paid loss, any paid loss adjustment expenses,
and any salvage, subrogation or contribution recovery.

         (d) Subject to the provisions of Section 5.4(a), closed files shall be
retained and preserved by the Administrator for a period of six (6) years from
the date of the last file activity or until the expiration of the applicable
statute of limitations period, whichever is later (hereafter the "Retention
Period"). At the end of the Retention Period, the Administrator shall, in
writing, request instructions from the Company and the General Agent as to the
disposition of each closed file. As authorized by the Company and the General
Agent, in writing, the Administrator shall (i) destroy the closed file, (ii)
return the closed file to the Company or the General Agent, at the expense of
the Company or the General Agent, or (iii) store the file at the Company's or
the General Agent's expense which shall not exceed the Administrator's
prevailing fee. Notwithstanding the foregoing, the Administrator shall retain a
file, and the Retention Period shall be deemed extended, until there is a final,
binding determination of the Claim by settlement, judgment, or otherwise.

         (e) All Claims files and records regarding the administration of Claims
pursuant to this Agreement (including the financial records relating to the
Claim Disbursement Account (as hereinafter defined) and the payment of Claims
and allocated loss adjustment expenses) may be audited, examined, and copied by
the Company, the General Agent, or their representatives, or any state insurance
department or other regulatory body that so requires, at its expense, upon 10
days prior notice (except in the case of regulatory inquiry, in which case
access will be granted on any Business Day with twenty four (24) hours of prior
written notice to Administrator) on any Business Day, during normal business
hour and for so long as Administrator is required to maintain such files and
records. Notwithstanding anything to the contrary contained in this Agreement,
the Company and the General Agent shall have the right at any time, in their
sole discretion, to assume control over a particular Claim; provided, however,
that the Administrator shall have no liability for any action or inaction that
occurs or fails to occur with respect to such Claim after either Company or
General Agent assume control over the Claim. The foregoing right to audit,
examine, inspect and copy shall survive the termination of this Agreement for so
long as Administrator is required to maintain such files and records.

         (f) The Administrator shall not use the name, logo, service mark, or
authorized signatures of the Company or the General Agent, or any of their
affiliates, in any advertising or promotional material without the prior written
consent of the Company and/or the General Agent.

          (g) Claims files are and shall remain the property of the Company and
shall be returned to the Company upon termination of this Agreement.

1.6 Claims Claim Disbursement Account. For purposes of paying Claims and Claims
related expenses, the Company shall establish a claims disbursement account
("Claim Disbursement Account"), as more fully described in Exhibit A , attached
to this Agreement. Checks drawn on the Claim Disbursement Account by the
Administrator, or its agents or employees, shall be signed and issued only in
accordance with procedures agreed upon in advance by the Company, the General
Agent and the Administrator. Except as provided below, checks drawn on the Claim
Disbursement Account must be signed by two (2) authorized officers or employees
of the Administrator, whose names and positions shall be promptly reported to
the Company and the General Agent, and no check or checks in relation to any one
Claim shall exceed the sum of $15,000 in the aggregate, or such different
amounts as may be approved by the General Agent in writing. Checks drawn on the
Claim Disbursement Account by Administrator for $1,000 or less require one
facsimile signature for proper disbursement. Checks for amounts in excess of
$1,000 but less than $10,000 require one facsimile signature and one original
signature, or two original signatures. Checks for amounts in excess of $10,000
require two original signatures. The Administrator's check payment authority
shall not exceed $50,000 without the Company's prior written consent (sent via
US mail, e-mail, or fax); for purposes of this Paragraph, a written consent to
pay shall be deemed a written consent to issue a check.

Any monies collected by the Administrator for salvage, subrogation, contribution
or deductible reimbursement shall be deposited in the Claim Disbursement Account
immediately upon receipt thereof, and the Administrator shall maintain a
register or other record of such collections and deposits. Such

                                       8
<PAGE>
register or other record shall contain, among other things, the date and amount
of deposit, the date of receipt of funds, the Claim number, the payer and the
purpose of the payment, and a copy shall be forwarded to the reconciled with the
Claim Disbursement Account on a monthly basis. The costs of collection for
salvage, subrogation or contribution shall be limited to necessary payments made
to independent third parties and shall not include Company and the General Agent
monthly. Such register or record, and the Claim Register, shall be any
Administrator's Expenses referred to in Section 1 .7 hereof .

1.7 Administrator's Expenses. In the performance of the Claim Services, the
Administrator shall be solely responsible for its own expenses including,
without limitation, the following: (a) cost of personnel employed by the
Administrator to render Claim Services under this Agreement including salaries,
overtime, payroll taxes, employee benefits and temporary help expenses, (b)
rent, utilities, telephone, furniture, fixtures, equipment and software,
postage, advertising, license fees, occupational taxes, and (c) miscellaneous
administrative expenses and other overhead expenses of the Administrator.

1.8 Special Investigation Units. The Company has established a fraud detection
program known as a Special Investigation Unit (hereinafter called "SIU") in
accordance with Company policy and state law and regulations governing SIUs. The
Administrator shall promptly report to the Company and the General Agent's SIUs
suspected fraudulent Claims in order to assure compliance with state and federal
anti-fraud statutes and regulations, and to advise underwriting of undesirable
risks, and to facilitate and maintain working relationships with law enforcement
agencies, (to the extent that Company is a member) the National Insurance Crime
Bureau ("NICB"), and the appropriate divisions within the applicable Insurance
Department, and to enable the Company and the General Agent to maintain a
database of information related to insurance fraud.

1.9 Independent Contractor.

         (a) Nothing contained in this Agreement shall be deemed to create the
relationship of employer and employee, partners, or joint venturers between the
Company and/or the General Agent and/or the Administrator, it being understood
and agreed that the General Agent and the Administrator are each independent
contractors of the Company, with all rights, duties and powers as such.

         (b) The General Agent and the Administrator shall not act as insurers,
nor shall they be, ultimately financially responsible for payment or
satisfaction of Claims or causes of action against any insureds. Company
acknowledges and agrees that neither Administrator nor General Agent assumes no
insurance risk for the business processed under the Agency Agreement or this
Agreement.

         (c) The General Agent and the Administrator shall not give, or be
required to give, any legal opinion, or provide any legal representation, to any
insured or to the Company, such opinions and representations to be provided only
by duly licensed outside counsel employed for that purpose by the General Agent
and/or the Administrator.

         (d) The Administrator and the General Agent agree that for purposes of
interpreting the provisions of this Agreement they shall be deemed to be the
Company's agents and they shall fully perform all of their respective
obligations hereunder to the full extent required of an agent under the law.

1.10 Warranties. The General Agent and the Administrator hereby represent that
they are duly authorized and licensed, to the extent necessary, to conduct the
business contemplated under this Agreement and they shall comply with all
applicable state laws and regulations having jurisdiction over the parties and
the Policies, and shall, whenever necessary, maintain, at their respective
expense, all required licenses to conduct such business.

1.11 Proprietary System.

         (a) Administrator may from time to time may use its own proprietary
computer software products and account servicing methods and procedures
("Proprietary System") in the performance of the Claim Services. During any term
of this Agreement, Administrator grants a personal, non-transferable, non-

                                       9
<PAGE>
assignable, non-exclusive license to General Agent and Company to use portions
of the Proprietary System as necessary for Administrator to perform the Claim
Services under this Agreement. Further, no provision within this Agreement shall
be interpreted as prohibiting Administrator from selling or licensing its
Proprietary System to any other customer or prospective customer of
Administrator.

         (b) Administrator from time to time, may also use proprietary third
party computer software products and third party account servicing methods and
procedures ("Third Party Proprietary System") in the performance of the Claim
Services. No provision within this Agreement shall be interpreted as prohibiting
Administrator or the Third Party Proprietary System vendor from selling or
licensing the Third Party Proprietary System, or modifications and enhancements
to the Third Party Proprietary System, to any other customer or prospective
customer of Administrator, so long as Company's and/or General Agent's
confidential information is not disclosed.

         (c) In addition, unless the Agreement is terminated for cause by the
Administrator, the Administrator shall provide the Company and the General Agent
(without charge to the Company and without cost to the Administrator) with a
non-transferable, non-assignable, non-exclusive limited licenses to use the
Computer Data and the portions of the Proprietary System (used by the
Administrator in connection with the run off of the Claims under this Agreement)
for the specific purpose of running of the Claims. The Administrator shall
deliver the Proprietary System, as well as all necessary manuals, to the Company
and the General Agent immediately upon delivery of the Computer Data to the
Company and the General Agent. The Company and the General Agent acknowledge and
agree that their use of the Computer Data and Proprietary System shall be
limited to the administration and run-off of the Claims under this Agreement,
and the furnishing of the Computer Data and Proprietary System to the Company
and the General Agent by the Administrator shall not be construed to convey
title to same, or any part thereof, to the Company and/or the General Agent, and
shall not be construed as conferring upon the Company and/or the General Agent
administering and running-off the Claims hereunder). The Company and the General
Agent further agree that (i) they shall not copy any part of the Computer Data
or Proprietary System, or the source or object code, except any right to sell,
lease, transfer or dispose of all or any portion of the Computer Data or
Proprietary System (except that same may be used by the Company and/or the
General Agent's designee, if any, for the purpose of as may be reasonably
required to and run-off the Claims hereunder), (ii) promptly upon completion of
the administration and run-off of such business they shall return to the
Administrator the Computer Data, the Proprietary System, the source and object
code, and any other documents proprietary to the Administrator which were
delivered to the Company and/or the General Agent pursuant to this Paragraph.

         (d) Other than the limited rights to use the Proprietary System and the
Third Party Proprietary System, as provided above, this Agreement grants to
Company and/or General Agent no right to possess or reproduce, download, reverse
engineer, or obtain any other interest in, the Proprietary System or the Third
Party Proprietary System, or their specifications in any tangible or intangible
medium. Neither Company nor General Agent may not mortgage, hypothecate, sell,
assign, pledge, lease, transfer, license, or sublicense the Proprietary System
or the Third Party Proprietary System, nor allow any person, firm, entity or
corporation to transmit, copy, reproduce, download, reverse engineer, or obtain
any other interest in the Proprietary System or the Third Party Proprietary
System, or their specifications in whole or in part. In the event Company and/or
General Agent shall come into possession of any source or object code associated
with the Proprietary System or the Third Party Proprietary System, Company
and/or General Agent shall immediately notify Administrator and return the
source or object code associated with Proprietary System or the Third Party
Proprietary System in its possession and all copies of any kind thereof to
Administrator.

         (e) Company and General Agent covenant and agree not to disclose or
otherwise make the Proprietary System or the Third Party Proprietary System
available to any person other than employees, insurance sales agents ("Agents")
or representatives of the Company and General Agent required to have access or
use of the Proprietary System or the Third Party Proprietary System to
facilitate Administrator's. Company's and/or General Agent's performance under
this Agreement. Company and General Agent agree to obligate each such employee,
Agents, or representative to a level of care sufficient to protect the
Proprietary System and the Third Party Proprietary System from unauthorized
disclosure.

                                       10
<PAGE>

         (f) The obligations of Company, General Agent and Administrator under
this Section 1.11 shall survive termination of this Agreement, regardless of the
reason for termination.

                                    ARTICLE 2

                          COMPENSATION OF ADMINISTRATOR

2.1 Compensation. For all Claim Services to be rendered by the Administrator
during the term of this Agreement, the Company shall pay the Administrator the
fees set forth on Schedule 2 annexed hereto and made a part hereof. Payment of
such fees shall be made in monthly installments. Company's failure to pay all
fees and expenses when due shall be considered a material breach of this
Agreement. Further, if Company fails to pay any fees and expenses due
Administrator as herein provided, Company shall pay to Administrator in addition
to all sums otherwise due, interest which shall accrue at 1.5% per month on such
delinquency from the date the fees or expenses became past due. Failure or
forbearance to exercise any of its rights and privileges hereunder shall not
constitute the forfeiture or waiver of such rights and privileges on the part of
Administrator.

2.2 Unearned Fees. The Compensation paid to the Administrator hereunder shall be
paid subject to the Administrator's continuing obligation to refund to the
Company any payment of compensation not yet earned ("Unearned Fees"). To secure
the Company's rights to recover Unearned Fees the Company shall have either of
the following options:

         (a) To require the Administrator to obtain, at its sole cost and
expense, a payment bond naming the Company as obligee. The bond shall indemnify
the Company from and against any and all unrecovered fees, losses, costs or
expenses the Company may suffer as a result of the Administrator's failing to
refund to the Company any and all Unearned Fees within the time specified in
this Agreement. The Company in its reasonable discretion will determine the
amount of the bond and the acceptability of the surety.

         (b) If the Company elects in lieu of the bond provided for in Section
2.2(a), or if the Administrator fails to obtain such bond after being required
to do so by the Company, the Company may (without prejudice to any other rights
it may have) withhold from the Administrator any compensation due hereunder, or
any portion thereof which is then unearned or which would constitute a
prepayment. In addition, the Company shall withhold from Administrator any and
all sums otherwise payable as compensation, an amount equal to any Unearned Fees
paid prior to the execution hereof. The amount to be so withheld shall be
determined by the Company in its reasonable discretion.

2.3 Allocated Loss Adjustment Expenses. The Administrator shall pay on behalf of
Company and out of the Company's Claim Disbursement Account, all loss adjustment
expenses (ALAE and ULAE) associated with a particular Claim as well as legal
Fees and associated legal costs, expert fees and costs, engineers fees and
costs, surveillance fees and incidental fees for necessary reports, such as fire
marshal and police reports.

                                    ARTICLE 3

                        DUTIES OF COMPANY & GENERAL AGENT

3.1 Standards. The Company and the General Agent shall provide the Administrator
with, and the Administrator shall comply with, such reasonable standards,
guidelines, policies and procedures which the Company and the General Agent may
reasonably establish from time to time regarding Claims administration under the
Policies. The Company and the General Agent shall cooperate with the
Administrator to the extent reasonably necessary to enable the Administrator to
adequately perform Claims Services under this Agreement, including, without
limitation, responding promptly to the Administrator's requests for relevant
information, promptly meeting as needed with the Administrator or persons
designated by the Administrator, promptly making decisions on Claims matters as
required by this Agreement, and promptly remitting funds to the Claim
Disbursement Account as required by this Agreement. Company shall also provide
to Administrator, in a timely manner, any and all data, information

                                       11
<PAGE>
and other items reasonably required to enable Administrator to perform the Claim
Services. Administrator acknowledges and agrees that delays in delivery of
required documentation, data and/or information by Administrator will result in
a similar delay in fulfilling Claim Services, and that such a delay in
performing the Claim Services shall not be deemed a breach of the Agreement.

3.2 Loss Coverage. The Company and the General Agent shall have the obligation
to provide timely and complete loss coverage in accordance with the terms of the
Policies. The Company will make prompt determinations as to coverage where
requested to do so by the Administrator. Where the Company makes a determination
as to coverage, any liability, loss, cost or expense relating to such coverage
shall be borne solely by the Company.

3.3 Administrator's Taxes. The Company and the General Agent shall not be
responsible for any income tax (or any interest or penalty thereon) imposed upon
the Administrator.

3.4 Administrator's Logo(s). The Company and the General Agent may not use the
name, logo or service mark of the Administrator or any of its affiliates in any
advertising or promotional material without the prior written consent of the
Administrator.

3.5 Authorities. To the extent Administrator is obligated under this Agreement
to report Claim statistics and information to ISO Claim Search, NICB and any
other reporting bureaus, Company shall become a member of such bureau and shall
supply Administrator the necessary passwords/software to accomplish any such
reporting obligations.

                                    ARTICLE 4

                                    INDEMNITY

4.1 Administrator's Indemnification. The Administrator agrees to indemnify and
hold the Company and the General Agent, their subsidiaries, successors and
assigns, and the shareholders, directors, officers, agents and employees of any
of them (collectively, the "Company & General Agent Indemnitees"), harmless
against and in respect of any and all Claims, demands, actions, proceedings,
liability, losses, damages, judgments, costs and expenses, including, without
limitation, attorneys' fees, disbursements and court costs, made or instituted
against or incurred by the Company & General Agent Indemnitees, or any of them,
and which arise, directly or indirectly, out of any or all of the following:

              (a) any failure of the Administrator, or its employees,
representatives, independent adjusters or approved subcontractors to perform its
obligations under this Agreement

              (b) any expenses or costs incurred by the Company and/or the
General Agent in performing the duties of the Administrator, in curing any
defect in the performance of the Administrator, and/or in hiring one or more
persons or entities to replace the Administrator by reason of the
Administrator's failure to properly perform its duties hereunder;

              (c) any checks, overdrafts or other charges to, on, or related in
any way, to the Claim Disbursement Account, provided, however, that no such
check, overdraft or other charge was issued or incurred by Administrator as a
result of any dishonest or other tortious act or omission by Administrator or
any of its officers, directors, employees or agents.

              (d) any conversion or misappropriation by the Administrator of the
funds entrusted to or put under the Administrator's control; and

              (e) any loss incurred by the Company & General Agent Indemnitees
in excess of policy limits as well as any extra-contractual obligations,
including but not limited to punitive, exemplary, compensatory or consequential
damages suffered by the Company & General Agent Indemnitees arising out of or
resulting from alleged or actual bad faith or negligence of the Administrator or
its employees representatives, in discharging its obligations hereunder or to
the insured.

                                       12
<PAGE>

4.2 Company's & General Agent's Indemnification. The Company and the General
Agent agree to indemnify and hold the Administrator, its subsidiaries,
successors and assigns, and the shareholders, directors, officers and employees
of any of them (collectively, the "Administrator's Indemnitees"), harmless
against and in respect of any and all claims, demands, actions, proceedings,
liability, losses, damages (except consequential damages), judgments, costs and
expenses, including, without limitation, attorney s fees, disbursements and
court costs, made or instituted against or incurred by the Administrator
Indemnitees, or any of them, and which arise, directly or indirectly, out of any
failure of the Company and/or the General Agent or their employees or
representatives, to perform its obligations under this Agreement.

4.3 Limit of Liability. Except for: (i) fees and expenses payable to
Administrator under Article II of this Agreement; (ii) acts of fraud, or willful
misconduct; and (iii) violations of Section 1.11 and Section 8.14 of this
Agreement, (iv) any conversion or misappropriation by the Administrator of the
funds entrusted to or put under the Administrator's control, each party's
maximum liability ("Maximum Liability") to the other party for any cause
whatsoever, during any one calendar year shall be limited to direct damages
incurred by that party and shall not exceed the amount of compensation paid by
the Company or General Agent to the for the six (6) months immediately preceding
the breach or cause of liability. Further, Administrator shall not be liable for
any lost profits, business goodwill, or other consequential, punitive, special
or incidental damages incurred by Company or General Agent.

4.4 Survival of Indemnifications. The indemnifications set forth herein shall
survive any termination of this Agreement.

4.5 Insurance. Throughout the term of this Agreement, the Administrator and any
of its sub-contractors shall maintain errors and omissions insurance with a
policy limit of at least $1,000,000 and a deductible no greater than $50,000,
under a current paid up policy issued by an insurer reasonably acceptable to the
Company and the General Agent. A current certificate of insurance shall be
attached to this executed Agreement and a copy of the policy shall be furnished
to the Company and/or the General Agent on demand.

                                    ARTICLE 5

                              TERM AND TERMINATION

5.1 Term. The term of this Agreement shall commence as of the date of this
Agreement and shall continue until all Claims arising under the Policies have
been closed, unless sooner terminated as hereinafter provided in this Article.

5.2 Voluntary Termination. The initial term of this Agreement shall be a twelve
(12) month period commencing as of the effective date of this Agreement. This
Agreement shall automatically extend for additional twelve (12) month terms
unless this Agreement is terminated as hereinafter set forth.

         (a) This Agreement may be terminated, without cause, (i) by the General
Agent, and subject to Company's approval, upon one hundred twenty (120) days
prior written notice; and (ii) by the Administrator, upon six (6) months prior
written notice, provided such notice is effective no earlier than twelve (12)
months after the effective date of this Agreement.

         (b) Notwithstanding the foregoing, the Company may terminate the
General Agent's and Administrator's authority to administer and adjust Claims on
the Company's behalf on no less than six (6) months prior written notice, which
notice shall be effective no earlier than one (1) year after the effective date
of this Agreement.

5.3 Termination for Cause.  This Agreement shall also terminate:

         (a) at the election of the Company and/or the General Agent, upon
notice to the Administrator, if

                                       13
<PAGE>

the Administrator becomes insolvent, if it makes an assignment for the benefit
of its creditors, if a petition for relief under the Bankruptcy Code is filed by
or against it (that is no dismissed within 30 days of being filed), or if a
trustee, receiver or other custodian of its assets is appointed; or

         (b) at the election of the Company and/or the General Agent, upon
notice to the Administrator, in the event of a Change of Control (as defined in
Section 8.3), unless (i) the Administrator has provided the appropriate notice
as described in Section 8.3 and (ii) the Company and the Administrator agree in
writing to such Change of Control; or

         (c) at the election of the Company and/or the General Agent, upon
notice to the Administrator, if any public authority cancels, declines to renew,
or suspends, any license or certificate of authority of the Administrator which
is necessary to the legal performance of its obligations under this Agreement;
or

         (d) at the election of the Company and/or the General Agent, upon
notice to the Administrator, in the event of any material change in the
Company's and/or the General Agent's obligations under the Policies, or in their
respective business prospects, caused by (i) a change in law or insurance
regulations or (ii) any suspension, prohibition or cease and desist order or
decree issued by any public authority having jurisdiction; or

         (e) at the election of the Company, upon notice to the General Agent
and the Administrator, in the event of the cancellation of, or an adverse change
in the terms, conditions or coverage of, the Company's reinsurance agreements
with its reinsurers with respect to the Policies; or

          (f) upon the filing by or against the Company or the General Agent of
a petition for relief under the Bankruptcy Code (that is not dismissed within 30
days of being filed), or the issuance of an order of liquidation or
rehabilitation or similar action against the Company or the General Agent by any
public authority having jurisdiction; or

          (g) at the election of the Company and/or the General Agent, upon
notice to the Administrator, if the Administrator commits any of the following
acts or omissions: fraud, gross negligence, or willful misconduct (which
includes, but is not limited to, willful violation of the Administrator's
contractual obligations or willful violation of any applicable law, rule or
regulation governing or relating to the Administrator's performance of Claim
Services hereunder); or

         (h) at the election of the Company and/or the General Agent, if the
Administrator breaches any provision of this Agreement and fails to cure such
breach within thirty (30) days after notice thereof is given to the
Administrator by the Company and/or the General Agent. For purposes of this
subsection (h), routine differences in accounting methods of the parties which
involve minor amounts, and do not involve recoveries collected and knowingly
withheld by the Administrator, shall not constitute a failure to account and
remit funds to the Company or the General Agent provided all items not in
dispute are paid in accordance with the procedures set forth in this Agreement.

         (i) at the election of the Administrator, upon notice to the Company
and the General Agent, in the event of a Change of Control (as defined in
Section 8.3) by either Company or General Agent, unless (i) the Administrator
has provided the appropriate notice as described in Section 8.3 and (ii) the
Company, General Agent and the Administrator agree in writing to such Change of
Control;

         (j) at the election of the Administrator, upon notice to the Company
and/or the General Agent, if the Company and/or General Agent commit any of the
following acts or omissions: fraud, gross negligence, or willful misconduct; or

         (k) at the election of the Administrator, if the Company and/or the
General Agent breaches any provision of this Agreement and fails to cure such
breach within thirty (30) days after notice thereof is given to the Company
and/or the General Agent.

                                       14
<PAGE>

5.4 Procedures Upon Termination by Company or General Agent. Upon the
termination of this Agreement by the Company and/or the General Agent, the
Company and the General Agent shall have either of the following options:

         (a) To assume control of such open and/or closed Claim files as the
Company and the General Agent shall elect, in which case, the Administrator
shall (at Company's expense) promptly transfer such Claim files to such location
as the Company and the General Agent shall direct. The Administrator shall
cooperate fully with the Company and the General Agent to effect an orderly
transfer of Claim files to the Company and/or the General Agent, or their
respective representatives, so that the Company's and the General Agent's
liability for Claims or allocated loss adjustment expenses is not increased; or

         (b) To require the Administrator to continue to administer to a
conclusion all such open Claims. The Claim Disbursement Account shall continue
to be maintained by the Company and the General Agent with respect to such
Claims.

5.5 Procedures Upon Termination by Company or General Agent. Upon the
termination of this Agreement by the Administrator under Section 5.3 for
"cause", the Company and /or the General Agent shall assume control of all open
and/or closed Claim files, in which case, the Administrator shall (at Company's
expense) promptly transfer such Claim files to such location as the Company and
the General Agent shall direct. The Administrator shall cooperate fully with the
Company and the General Agent to effect an orderly transfer of Claim files to
the Company and/or the General Agent, or their respective representatives, so
that the Company's and the General Agent's liability for Claims or allocated
loss adjustment expenses is not INCREASED; provided, however, that upon
termination of this Agreement Company shall become solely accountable and shall
assume all responsibility for any pending claim files previously administered by
Administrator under this Agreement.

5.6  Adjustment of Pre-Payment upon Termination and Indemnification.

         (a) In the event of termination of this Agreement under Article 5, the
Company shall pay the Administrator for its Claim Services rendered on a
pro-rata basis. The Administrator shall return to the Company any Unearned Fees,
within thirty (30) days after demand therefor by the Company.

         (b) In the event of any termination of this Agreement by Company or
General Agent (and not by Administrator) for "cause" under Section 5.3, if the
Company and/or the General Agent take back any open Claim files from the
Administrator and/or assigns the administration of such Claim files to any third
party, the Administrator shall indemnify the Company & General Agent Indemnitees
to the full extent set forth in Section 4.1 for all reasonable costs and
expenses (other than loss payments under the Policies) related to the
administration of such Claims.

5.7 Suspension of the Administrator's Authority. The Company and/or the General
Agent may suspend the Administrator's authority hereunder to administer and
adjust Claims during the pendency of any dispute regarding termination of this
Agreement.

5.8 No Consequential Damages. Neither party, nor any of its employees or
representatives shall have or assert any claim against the other party, their
respective subsidiaries, successors and assigns, or the shareholders, directors,
officers, agents or employees of any of them, for loss of business, loss of
profits, or damage to goodwill or reputation, as a result of the termination of
this Agreement in accordance with this Article 5.

                                       15
<PAGE>

                                    ARTICLE 6

                                   ARBITRATION

6.1 Disputes to be Arbitrated. Except as provided in Section 6.8, any dispute
arising out of or relating to this Agreement or the enforcement hereof shall be
determined by a board of arbitration meeting in New York City, New York unless
otherwise agreed. Either party (hereinafter called the "Claimant") may commence
an arbitration by serving a written demand for arbitration upon the other party
(hereinafter called the "Respondent").

6.2 Board of Arbitration. The board of arbitration shall be composed of two
arbitrators and an umpire. Each member of the board of arbitration shall be
active or retired officials of insurance or insurance management companies
(other than the parties or their affiliates), or underwriters at Lloyd's, London
and shall be impartial and disinterested in the outcome of the arbitration. Each
party shall appoint its arbitrator, and the two arbitrators shall choose an
impartial umpire. The Claimant shall name its arbitrator in the demand for
arbitration. If the Respondent fails to appoint its arbitrator and to notify
Claimant of such appointment within twenty (20) days after receipt of the demand
for arbitration, the Claimant may also appoint the second arbitrator within ten
(10) days after the expiration of said twenty (20) day period. If the two
arbitrators fail to agree upon the appointment of an umpire at the end of twenty
(20) days following the appointment of the second arbitrator, then the umpire
shall be appointed by the American Arbitration Association (or its successor) in
accordance with its then prevailing commercial arbitration rules.

6.3 Statements. The Claimant shall submit to the arbitrators, the umpire and the
Respondent its initial statement of claim within twenty (20) days after the
appointment of the umpire. The Respondent shall submit its statement to the
arbitrators, the umpire and the Claimant within twenty (20) days after receipt
of the Claimant's statement. The Claimant may submit a reply statement within
ten (10) days after receipt of Respondent's statement. No other written
statements shall be submitted by either party unless requested to do so by the
entire board of arbitration. If either party fails to submit its statement
within the time required, it shall be deemed to have waived its right to submit
same.

6.4 Hearing. Any hearing shall commence within thirty (30) days after submission
of Claimant's reply statement, or after submission of Respondent's statement if
Claimant does not submit a reply statement, or after submission of Claimant's
statement if Respondent does not submit a reply statement, and shall be held at
a time and place determined by the board of arbitration. The board of
arbitration shall make its decision with regard to the custom, practice and
usage of the insurance and reinsurance business. The hearing shall be conducted
in accordance with the commercial arbitration rules of the American Arbitration
and evidence in the form of testimony may be taken and cross examination and
rebuttal may be allowed. The board of arbitration shall have the right to award
injunctive and other equitable relief where appropriate, but shall have no right
to award punitive damages.

6.5 Award. The board of arbitration shall make its award in writing within
forty-five (45) days following the termination of the hearing (or any continued
hearing) unless the parties consent to an extension. The majority decision of
the board of arbitration shall be final and binding on all parties to the
proceeding. Judgment may be entered on the award in any court having
jurisdiction thereof.

6.6 Costs. Each party shall bear the expense of its own arbitrator and shall
jointly and equally bear the expense of the umpire. The other costs of the
arbitration proceeding shall be allocated by the board of arbitration. In the
event of subsequent actions or proceedings to enforce any rights hereunder
including, without limitation, any proceeding to enter judgment on the award,
the prevailing party shall be entitled to recover court costs and its reasonable
attorney s fees.

                                       16
<PAGE>

6.7 Service. Any demand for arbitration or other statement or notice provided
for herein shall be served in the manner provided in Article 7.

6.8 Option to Bring Plenary Action. The Company may, in lieu of arbitration,
elect to institute a plenary action against the Administrator in cases where the
Company seeks to recover trust funds (as such term is defined in Section 9.3) or
seeks injunctive or other equitable relief.

6.9 Law; Jurisdiction. The laws of the State of New York shall govern the
interpretation and application of this Agreement and the enforcement of any
arbitration award. Any suit, action or proceeding by or against either party to
this Agreement, including any proceeding to compel arbitration, to confirm the
arbitration award, or to enforce any remedy available to either party, shall be
brought in the Supreme Court of the State of New York, County of New York, or in
the United States District Court for the Southern District of New York, and each
of the parties submits and consents to the non-exclusive jurisdiction of either
of such courts for the purpose of any such suit, action or proceeding. Process
in any such suit, action or proceeding may be served by registered or certified
mail addressed to the party at its last known address.

                                    ARTICLE 7

                                     NOTICES

Any notice or other communication hereunder shall be in writing and shall be
deemed fully made or given

(a) when hand delivered, (b) on the Business Day after it is delivered to a
recognized overnight courier service for overnight delivery to a party at the
address of such party stated below (or to such changed address as such party may
have fixed by notice), or (c) three (3) Business Days after it is mailed postage
prepaid, by registered or certified mail, return receipt requested, addressed to
the address of such party stated below (or to such changed address as such party
may have fixed by notice):

To the General Agent:

                 International Catastrophe Insurance Managers, LLC
                 2995 Wilderness Place, Suite I NE
                 Boulder, Colorado 80301
                 Att: Edmund J. Kelly, President and Chief Operating Officer

To the Administrator:

                 Insurance Management Solutions, Inc.
                 360 Central Avenue
                 St. Petersburg, Florida 33701
                 Att: David Howard, President

To the Company:

                AXA Re America Insurance Company
                17 State Street
                New York, New York 10006
                Att: John J. Bado, Assistant Vice President

                                    ARTICLE 8

                                  MISCELLANEOUS

8.1 Assignment. No party to this Agreement shall assign or otherwise transfer
this Agreement or any rights hereunder without the prior written consent of all
of the parties to this Agreement.

                                       17
<PAGE>

8.2 Trust Funds and Conversion. In any proceeding brought by the Company to
recover funds due hereunder to the Company or insureds under the Policies
(hereinafter called "trust funds"), the Administrator shall be obligated to
account on its own records for such trust funds and to pay the Company all sums
for which it cannot account. The Company shall be entitled to bring any and all
proceedings available at law or equity to recover such funds, including without
limitation claims for breach of contract, conversion and/or an accounting. In
any such proceeding it shall be conclusively presumed that the Administrator is
a fiduciary of the Company and the General Agent, is liable to the Company and
the General Agent for trust funds which have not been timely accounted for, and
the Administrator waives the right to trial by jury and any claim that the forum
or situs for arbitration or other proceedings contemplated or arising hereunder
is inconvenient. The Administrator shall retain the right to bring any separate
proceeding it deems appropriate to recover on any claims the Administrator may
have as a creditor of the Company and/or the General Agent, or otherwise, but
the pendency of any such proceeding shall not delay, hinder or defeat the
Company's right to promptly recover any trust funds then due or to levy upon any
judgment therefor.

8.3 Change of Control. The Administrator shall notify the Company and the
General Agent in writing at least thirty (30) days in advance of any of the
following occurrences, each of which shall be deemed a "Change of Control" of
the Administrator:

         (a) A sale, transfer or pledge, or the issuance to a new shareholder,
of forty (40%) percent or more of the voting stock of the Administrator; or

         (b) A sale, transfer or pledge or a substantial portion of the material
assets of the Administrator, or any merger or consolidation of the Administrator
with another entity or entities; or

         (c) A change in any principal officer (CEO, COO, CFO, President) of the
Administrator; or

         (d) An assignment or transfer of this Agreement or any rights hereunder
by the Administrator.

8.4 No Third Party Benefits. This Agreement is for the sole and exclusive
benefit of the parties and their successors and permitted assigns, and no third
party is intended to or shall have any rights hereunder.

8.5 No Waiver. The failure of any party to insist upon strict compliance with
any provision of this Agreement or to exercise any right or remedy hereunder,
shall not constitute a waiver by such party of the provision or estop such party
from thereafter demanding full and complete compliance therewith, or prevent
such party from exercising such right or remedy in the future.

8.6 Entire Agreement. This Agreement, including the Schedules hereto, sets forth
the entire understanding of the parties with respect to the transactions
contemplated hereby, and merges and supersedes all prior discussions,
agreements, promises, representations, warranties and arrangements of every kind
and nature between the parties as to the subject matter hereof, and neither
party shall be bound by any condition, warranty or representation provided for
in this Agreement or as may be set forth in a subsequent writing signed by the
party which is to be bound thereby. This Agreement may not be terminated,
modified, amended or supplemented, nor may any provision hereof be waived,
except by a writing signed by the party to be bound thereby.

8.7 Severability. If any provision of this Agreement shall be held invalid or
unenforceable, such impediment shall attach only to such provision and shall not
in any manner render invalid or unenforceable any other provision of this
Agreement.

8.8 Headings. The headings used in this Agreement or any Schedules hereto are
inserted for convenience of reference only and shall not in any way affect the
meaning or interpretation of this Agreement.

8.9 Counterparts. This Agreement may be executed in two or more counterparts,
each of which shall be deemed an original, but all of which together shall be
deemed one and the same instrument.

                                       18
<PAGE>

8.10 Schedules. The Schedules referred to in this Agreement are an integral part
hereof and are deemed incorporated herein.

8.11 Further Assurances. The parties shall execute and deliver such other
documents or instruments and take such other action as may reasonably be
required to more effectively implement the provisions and intent of this
Agreement.

8.12 Benefit of Parties. This Agreement shall bind and benefit the successors
and permitted assigns of the parties.

8.13 Survival. All of the terms, covenants, agreements, obligations, conditions
representations and warranties set forth herein and in any writing or document
delivered pursuant hereto, shall survive the term of this agreement, or an
earlier termination of this agreement, and shall continue in full force and
effect so long as any liability or obligation hereunder is outstanding or
unpaid; and the termination or cancellation of any Policy shall not discharge
the obligations of the parties respecting claims, whether or not reported,
incurred under the Policy on or before the effective date of termination or
cancellation.

8.14 Confidentiality. The recipient ("Recipient") of confidential data and/or
information pursuant to this Agreement shall maintain the confidentiality of all
data and/or information which is the property of the other party ("Disclosing
Party"), whether originally supplied by the Disclosing Party, or whether
generated by the Disclosing Party in the course of performing or facilitating
the Insurance Administration Services under this Agreement and which is directly
accessible to the Recipient or is in the possession of Recipient in the
implementation, facilitation and/or performance of the Insurance Administration
Services. During any term of this Agreement, Recipient may acquire, know, or
have within its possession, information (including, but not limited to,
Technical Information) and/or data of the Disclosing Party concerning commercial
and trade affairs, rating and underwriting rules and guidelines, the identity of
clients, the identity of insureds and beneficiaries, claims, benefits, rates and
Agents, financial information, the Proprietary System, the Third Party
Proprietary System and business practices of the Disclosing Party ("Confidential
Information"). Confidential Information which is provided in tangible form must
be clearly marked "Confidential", "Proprietary" or the substantial equivalent
thereof, or if orally disclosed must be clearly identified as "Confidential" or
"Proprietary" at the time of the disclosure (except for Company's Technical
Information, the identity of Company's or General Agent's clients, the identity
of Company's or General Agent's insureds and beneficiaries, claims, benefits,
and Agents, which will be deemed "Confidential Information" under this
Agreement, regardless of whether marked as such). Except as required by law,
Recipient shall keep Disclosing Party's Confidential Information confidential
and shall only use the Confidential Information in performing or facilitating
the Claim Services under this Agreement. Recipient shall not disclose the
Confidential Information without Disclosing Party's prior written permission
except to Recipient's employees who require the information to perform or
facilitate the Claim Services under this Agreement. Each party hereto, as a
Recipient, warrants to the other that appropriate measures shall be taken by
Recipient to safeguard the confidentiality of the Confidential Information, with
a level of care at least equal to the level of care with which Recipient
safeguards its own confidential or proprietary information. All employees,
agents or representatives of Recipient and any third parties who are given
access to the Confidential Information shall be under written obligation to
Recipient to maintain such information in confidence. Administrator, General
Agent and Company agree that any Recipient shall have no obligation with respect
to any information or data which:

         a)       is already rightfully known to Recipient through means other
                  than Disclosing Party; or

         b)       is or becomes publicly known through no wrongful act of
                  Recipient; or

         c)       is rightfully obtained by Recipient from a third-party without
                  similar restriction and without breach of this Agreement; or

         d)       is independently developed by Recipient without breach of this
                  Agreement.

Disclosing Party shall retain title to all Confidential Information (whether
tangible or intangible) delivered thereby pursuant to this Agreement. Recipient
shall not copy, reproduce or use any Confidential Information without written
authorization of Disclosing Party, except as may be reasonably required to
accomplish the Claim Services under this Agreement. Upon written request of
Disclosing Party Recipient

                                       19
<PAGE>
shall promptly return, or destroy with specific written permission of the
Disclosing Party, all tangible copies containing Confidential Information,
except those copies kept in the regular course of business, or that are required
to be kept pursuant to any state or federal administrative, regulatory or
statutory mandates. The obligations under this Paragraph shall survive the
termination of this Agreement. Notwithstanding the foregoing, this Article shall
not prevent the disclosure of Confidential Information to the extent legally
required by any court or regulatory entity having jurisdiction over the parties.
For purposes of Paragraph, Recipient and Disclosing Party shall include within
their meaning all respective subsidiaries, agents, or Affiliates of the
Recipient and Disclosing Party.

IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by
their duly authorized officers as of the day and year first above written.

Attest:                                     INTERNATIONAL CATASTROPHE INSURANCE
                                            MANAGERS, LLC.

/s/ John Gartling                           By: /s/  Edmund J. Kelly
-------------------------------                -------------------------------
    John Gartling                                Name:  Edmund J. Kelly
                                                 Title:  President & COO

Attest:                                     INSURANCE MANAGEMENT SOLUTIONS, INC.

/s/ Gail Basile                             By:  /s/ R.G. Gantley
  ---------------                                -----------------------------
    Gail Basile                                   Name: Robert G. Gantley
                                                  Title:  COO

Attest:                                     AXA RE AMERICA INSURANCE COMPANY

 /s/ Joscelin Burrer                        By: /s/ John J. Bado
 -------------------                            ------------------------------
    Joscelin Burrer                              Name:  John J. Bado
                                                 Title:  Asst. Vice President

                                       20
<PAGE>

                                    EXHIBIT A

                    To Claims Administration Agreement Dated
                As of, 2001 Between Administrator, General Agent
                          and Company (The "Agreement")

A.       The Company shall establish a regular bank checking account with The
         Chase Manhattan Bank (the "Bank") entitled, Claim Disbursement Account
         (the Claim Disbursement Account") to be administered by the
         Administrator. The parties agree to establish the foregoing accounts
         within approximately 30 days of - the date hereof and to execute and
         deliver to the respective banks such depository resolutions, signature
         cards and other documents as may be requested of them in order to
         establish such accounts in accordance with the provisions of this
         Exhibit. The Claim Disbursement Account shall bear the employer
         identification number of the Company. The Claim Disbursement Account
         shall be used solely by Administrator to make payments of Claims or to
         pay Loss Expenses or to receive recoveries in accordance with the terms
         of this Exhibit and the Agreement. Checks drawn on the Claim
         Disbursement Account by Administrator for $1,000 or less require one
         facsimile signature for proper disbursement. Checks for amounts in
         excess of $1,000 but less than $10,000 require one facsimile signature
         and one original signature, or two original signatures. Checks for
         amounts in excess of $10,000 require two original signatures. All
         signatories must be Administrator employees.

B.       The Company has a separate bank account in its own name with The Chase
         Manhattan Bank, which bank is a member of the New York Clearing House
         Association (the "Funding Account"). The Company authorizes its bank to
         transfer monies from the Funding Account to the Claim Disbursement
         Account by direct debit. The amount of any such daily direct debit
         shall not exceed the total of items presented for payment to the Bank
         on account of Claims and Allocated Loss Expenses on the preceding
         Business Day on a "cleared basis."

C.       Administrator shall notify Company before making any payment in excess
         of the settlement authority as described in Exhibit A or $15,000
         whichever is less.

D.       Unless otherwise agreed to by the parties, the Claim Disbursement
         Account and the Funding Account shall be maintained in accordance with
         the foregoing for so long as Administrator shall be obligated to render
         the Claim Services with respect to any Claim under the Agreement.

E.       The Administrator, as directed by the Company, shall immediately
         deposit all salvage, subrogation and other recoveries generated from
         Claims subject to this Agreement, into the Deposit Account facility to
         be added to the Claims disbursement account. All such recovery funds
         are for the sole benefit of the Company.

F.       Monthly Claim Disbursement Account Reconciliations - Administrator
         shall be contractually required to:

             1. Prepare/forward (to Company for Company Funded Accounts), within
30 days of the Claim Disbursement Account reconciliation package which includes
the following elements:

         a.       Bank Statements
         b.       Check Register
         c.       Outstanding Check Listing
         d.       Deposits Detail

                   1.     ACH's
                   2.     Recoveries
                   3.     Returns of Overpayments, etc, described in detail.
         e.       Disbursement Detail

                   1.     Issued Checks (Check Register, per b. above).

                   2.     Bi-Weekly Check Disbursement Register via e-mail
                          or fax to include the following:

                                                   a.    Check number
                                                   b.    Amount of check
                                                   c.    Date of disbursement

                                       21
<PAGE>

                                      d.  Effective date of policy/contract
                                      e.  Payee
                                      f.  Date of loss
                                      g.  Policy/Contract number
                                      h.  Line of Business
                                      i.  Property or Casualty sub lines
                                      j.  State - Location of Risk

                   3.   Other Disbursements described in detail

                   4.   Stop Payments

         f. Reconciliation of monthly net disbursements to consecutive months
            change in net reported paid losses per Loss Run

         g. Reconciliation of Account Balance per Bank versus Book.

G.   Periodic Audits will be performed by the Company at its expense to ensure
     compliance with these controls.

H.   At such time as Administrator is no longer obligated to provide the Basic
     Services with respect to any Claim under this Agreement, Administrator
     agrees to close the Claim Disbursement Account. Any recoveries received
     after the Claim Disbursement Account has been closed shall be forwarded
     immediately to the Company

                                       22
<PAGE>

                                    EXHIBIT B

                          COMPENSATION OF ADMINISTRATOR

I.       Definitions

Catastrophic property claims ("CAT Property Claims") shall mean all property
Claims, within a specific geographical area, time and place, as declared by PCS,
arising out of one event with projected losses exceeding $25,000,000.

II.      Outside Adjusting Fees

         A.      Other than claims paid without payment ("CWOP") or an erroneous
                 assignment, the claim fee for CAT Property Claims shall be
                 based upon the amount of the paid claim as set forth in
                 SCHEDULE A below.

         B.      Other than CWOP, CAT Property Claims or an erroneous
                 assignment, the claim fee for property claims ("Non-CAT
                 Property Claims") shall be based upon the amount of the paid
                 claim as set forth in SCHEDULE B below.

         C.      The outside examining claim fee for CWOP, for both CAT Property
                 Claims and Non-CAT Property Claims, shall be $125.00 per CWOP.
                 Additionally, for erroneous assignments for both CAT and
                 Non-CAT property claims, Company shall pay Administrator $44.00
                 per assignment.

III.     Inside Examining Fees

         A.      Company shall pay Administrator two and sixty five hundredths
                 percent (2.65%) multiplied times an amount equal to losses paid
                 in connection with CAT Property Claims and Non-Cat Property
                 Claims during any given month. The Administrator's fee shall be
                 deposited to the Claim Account (as defined in the Agreement) on
                 a monthly basis.

         B.      The inside examining claim fee for CWOP, for both CAT Property
                 Claims and Non-CAT Property Claims, shall be $125.00 per CWOP.

    Claim Fees shall be payable to the Administrator within thirty (30) days
    after the month in which the applicable Claim file is closed.

    The Administrator shall pay on behalf of Company and out of the Company's
    Claim Disbursement Account, all loss adjustment expenses (as more fully
    defined in this Agreement, and including Allocated Loss Adjustment Expenses)
    associated with a particular Claim as well as legal Fees and associated
    legal costs, expert fees and costs, engineers fees and costs, surveillance
    fees and incidental fees for necessary reports, such as fire marshal and
    police reports.

    The Administrator shall reinspect no less than fifteen (15%) percent of the
    closed Claims each calendar quarter in the first four (4) quarters of this
    Agreement, and no less than ten (10%) percent thereafter, for quality
    control purposes. All reinspections shall be conducted by adjusters approved
    by the Company and the General Agent, which approval shall not be
    unreasonably withheld.

IV. Additional Services

    All services performed by the Administrator on the Company's and/or the
    General Agent's behalf, which are outside the scope of the Claim Services to
    be performed under this Agreement, shall be compensated on a time and
    expense basis, calculated at the rate of $85 dollars per hour. All travel
    and incidental expenses, as authorized by the Company, and incurred by the
    General Agent's Claim representatives traveling to the Administrator's
    offices and/or to a catastrophe site will be reimbursed by the
    Administrator.

                                       23
<PAGE>

                 PROPERTY CLAIMS HANDLING FEE SCHEDULE A AND B

                                   SCHEDULE A

[*]

                                   SCHEDULE B

[*]

*  Indicates that material has been omitted and confidential treatment has been
   requested therefor. All such omitted material has been filed separately with
   the SEC pursuant to Rule 24b-2.

                                       24
<PAGE>

                                    EXHIBIT C

             CLAIM INFORMATION REPORT AND FILE LAYOUT SPECIFICATIONS

1. In general accordance with all the other terms and conditions of this
Agreement, the Administrator shall provide the Company and/or General Agent with
reports and data identified to be reasonably necessary for: ISO Statistical Plan
reporting, State data calls, financial reporting, catastrophe management,
business analysis, risk analysis, and for compliance with Federal, State and
Local laws and regulations.

2. The data is to be supplied in an electronic format mutually acceptable to the
Company and Administrator. The data will contain at least all the minimum data
elements that the Company advises are reasonably necessary for its business
report needs. The electronic data shall be sent to the Company and/or the
general Agent no later than the 15th day of the month, following the closing of
the prior reporting month.

                                       25

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00037-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00037-of-00352.parquet"}]]