Document:

EX-10.36

 Exhibit 10.36 
 ADDENDUM 1 TO MASTER RESELLER AGREEMENT 
 (“ADDENDUM 1”)

 The following Addendum modifies the MASTER RESELLER AGREEMENT dated June 14, 2011 (“Agreement”) entered into by Siemens
Enterprise Communications, Inc., a Delaware corporation with offices located at 5500 Broken Sound Blvd., Boca Raton, FL 33487 (“Siemens”) and inContact, Inc., located at 7730 Union Park Ave., Suite 500, Midvale, UT 84047
(“inContact”) (either party may be individually referred to as “Party” or collectively as “Parties”). Unless specifically stated herein, any capitalized terms used in this Addendum shall have the same meaning as is
assigned to it in the Agreement. 
 WHEREAS, the Parties have entered into the Agreement; and, 

WHEREAS, the Parties now wish to amend certain terms of the Agreement. 
 NOW, THEREFORE, in consideration of the mutual obligations undertaken, the Parties agree as follows. 
  

	 	1.	The following portion of Section 14.8 of the Agreement: 

 14.8 Minimum Purchase Commitment. Siemens agrees to meet the following Creditable Revenue commitments (including sales by its Affiliates, resellers and distributors) during the Term of the
Agreement throughout the world: 
  

	 	(a)	For Calendar Year ending 2012—$5,000,000 in Creditable Revenue (including Hosted Services and other Services) to Supplier, with quarterly milestones of
15/20/25/40% 

  

	 	(b)	For Calendar Year ending 2013—$10,000,000 in Creditable Revenue (including Hosted Services and other Services) to Supplier, with quarterly milestones of
15/20/25/40%. 

 is deleted in its entirety and replaced with the following: 

14.8 Minimum Purchase Commitment. Siemens agrees to meet the following Creditable Revenue commitments (including sales by
its Affiliates, resellers and distributors) during the Term of the Agreement throughout the world: 
  

	 	(a)	For Calendar Year ending 2012—$4,500,000 in Creditable Revenue (including Hosted Services and other Services) to Supplier, with quarterly milestones of $750,000 /
$1,000,000 / $1,250,000 / $1,500,000 

  

	 	(b)	For Calendar Year ending 2013—$7,000,000 in Creditable Revenue (including Hosted Services and other Services) to Supplier, with quarterly milestones of $1,750,000
each quarter 

  

	 	(c)	For January through June 2014—$3,500,000 in Creditable Revenue (including Hosted Services and other Services) to Supplier, with quarterly milestones of $1,750,000
in the quarter ending March 31 and $1,750,000 in the quarter ending June 30, 2014 

  

	 	(d)	For July 2014—$1,500,000 in Creditable Revenue (including Hosted Services and other Services) to Supplier; provided, however, if Creditable Revenue for July 2014
is less than $1,500,000, Siemens will be awarded a further credit, in addition to Creditable Revenue for July 2014, against the Creditable Revenue commitment for July 2014 in an amount equal to the Creditable Revenue for the period from
April 1, 2014 to July 31, 2014 plus the amount actually spent by Siemens from January 1, 2013 through March 31, 2014 for direct sales personnel costs relating to proposed incremental headcount made to promote the Hosted Services
and direct marketing costs, but the maximum amount of such additional credit shall not exceed $1,000,000. 

Except as modified above in this Section 1, all other terms of Section 14.8 of the Agreement will remain unchanged. 

	 	2.	The following is added to section 2.5 Exclusivity of Rights. 

 

	 	h)	inContact and inContact channel partners in EMEA, which may continue to sell Supplier’s Hosted Services and other Services provided that Supplier will
(i) reduce Siemens’ minimum purchase commitments set forth in Section 14.8 by the amount of the revenue generated by inContact and inContact channel partners, (ii) encourage inContact and inContact channel partners to resell
Supplier’s Hosted Services and other Services through Siemens and (iii) establish a registration process for leads in EMEA to reduce channel conflicts. 

 

	 	3.	The provisions regarding manner of payment set forth in Section 14.1 notwithstanding, the Supplier agrees that Siemens shall make payment to Supplier on or before
February 13, 2013, of: 

  

	 	a)	Supplier’s invoice for the third calendar quarter of 2012 in the amount of $1,243,514, and 

 

	 	b)	Supplier’s invoice for the fourth calendar quarter of 2012 in the amount of $1,487,384 

By delivering to Supplier’s transfer agent in proper form for transfer and registration in the name of Supplier shares of the
Supplier’s common stock originally purchased from the Supplier by Enterprise Networks Holdings, Inc., a Delaware corporation and affiliate of Siemens (“Investor”), under the Common Stock Purchase Agreement dated June 14, 2011
(the “Investor Shares”) in an amount equal to the dollar amount of the invoice divided by 91% of volume weighted average sales price (the “Discounted VWAP Price”) for the five consecutive trading days starting on and including
February 4, 2013, rounded to the nearest whole share. Stock volume and closing price per share information will be as reported by Yahoo Finance. 
  

	 	4.	The provisions regarding manner of payment set forth in Section 14.1 notwithstanding, the Supplier agrees that Siemens may, at its election, make payment to
Supplier of all or part of the Creditable Revenue commitment amount for the first calendar quarter of 2013 (notwithstanding the amount of actual revenue earned by Siemens from sales of Supplier’s services during such quarter) by delivering on
or before the payment due date for said Creditable Revenue commitment payment to Supplier’s transfer agent in proper form for transfer and registration in the name of Supplier Investor Shares in an amount equal to the dollar amount of all or
such part of the Creditable Revenue commitment amount as is designated for payment by Siemens divided by the Discounted VWAP Price for the five consecutive trading days starting on and including the trading day that is seven trading days prior to
the invoice payment due date. 

  

	 	5.	 The provisions regarding manner of payment set forth in Section 14.1 notwithstanding, the Supplier agrees that Siemens may, at its election made
by written notice given by Siemens to Supplier not less than seven trading days prior to the invoice payment due date, make payment to Supplier of all or part of the Creditable Revenue commitment amount for each remaining calendar quarter of 2013
following the first calendar quarter of 2013 (each a “Subject Quarter”) (notwithstanding the amount of actual revenue earned by Siemens from sales of Supplier’s services during such quarter) by delivering at any time on or before the
payment due date for such Creditable Revenue commitment payment to Supplier’s transfer agent in proper form for transfer and registration in the name of Supplier Investor Shares in an amount equal to the dollar amount of all or such part of the
Creditable Revenue commitment amount as is designated by Siemens for payment divided by the Discounted VWAP Price for the five consecutive trading days starting on and including the trading day which is seven days prior to the invoice payment due
date for the Subject Quarter with respect to which the election is made. Notwithstanding the preceding sentence, Siemens may at its election make payment in Investor Shares of Creditable Revenue commitments applicable for 2014 only for all or part
of Supplier’s invoices for the shortfall between actual Creditable Revenue earned by Siemens from sales of Supplier’s services and the total amount of the quarterly Creditable Revenue commitment amount. If Investor or its Affiliates sell
any Investor Shares in any three-month period 

	 	
starting on the invoice payment due date for the preceding calendar quarter of the Term (the “Due Date Interval”) commencing with the invoice payment date falling after May 15,
2013, then notwithstanding any election made by Siemens for the Subject Quarter covered by the Due Date Interval in which sales are made, the number of Investor Shares that may be delivered in payment of the applicable Creditable Revenue commitment
amount shall be reduced by the number of Investor Shares sold during the Due Date Interval, and the difference between the total Creditable Revenue commitment amount and the amount paid with Investor Shares at the Discounted VWAP Price shall be paid
in cash on the payment due date. Notwithstanding any other provision of the Agreement as modified by this Addendum 1: (i) Siemens may at any time in its sole discretion revoke any election pursuant to section 4 or 5 of this Addendum 1 to make
payment of any one or more quarterly Creditable Revenue commitment amounts in whole or part in Investor Shares by written notice of such revocation on or prior to payment in Investor Shares, and in the event of such revocation Siemens shall pay
Supplier’s invoice for such Creditable Revenue commitment amount in cash; and (ii) Siemens may at its election at the due date of any quarterly Creditable Revenue commitment pursuant to the Agreement also make early payment of any one
future quarterly Creditable Revenue commitment amount due at any time pursuant to the Agreement in whole or in part by delivering to Supplier’s transfer agent in proper form for transfer and registration in the name of Supplier Investor Shares
in an amount equal to all or part of the dollar amount of such one future Creditable Revenue commitment designated by Siemens divided by the Discounted VWAP Price for the five consecutive trading days starting on and including the trading day that
is seven trading days prior to the applicable quarterly Creditable Revenue commitment payment due date. Any such early payments and other payments by Siemens in Investor Shares shall be entirely without prejudice to Siemens’ right to credit
against the Creditable Revenue commitments for excess payments in any prior or subsequent calendar quarter pursuant to section 14.8 of the Agreement. Payment by Siemens of Creditable Revenue commitment amounts in Investor Shares in other
circumstances than set forth above in this Addendum 1 shall be subject to the prior approval of Supplier’s Board of Directors, which shall not be unreasonably withheld or delayed. 

 

	 	6.	Section 3.0 (“TERM”) of the Agreement is deleted in its entirety and replaced with the following 

3.0 TERM  
 The term of this Agreement shall begin upon the Effective Date and expire on July 31, 2014, unless terminated earlier or extended in accordance with this Agreement (“Initial Term”).
Thereafter this Agreement shall automatically renew on the first day of each August 1 for one year, unless terminated earlier or extended in accordance with this Agreement (each a “Renewal Term”). Either party may terminate this
Agreement prior to the commencement of a Renewal Term by giving written notice of termination to the other party not less than 90 days prior to the end of the Initial Term or current Renewal Term, as the case may be. The Initial term and any
subsequent Renewal Terms will together be referred to as the “Term”. 
 IN WITNESS WHEREOF, this Addendum 1 to the Agreement has been
executed and delivered by the authorized officers indicated below and effective as of February 13, 2013. 
  

 

									
	INCONTACT, INC.	 		 	SIEMENS ENTERPRISE COMMUNICATIONS, INC.
					
	By:	 	  
	 		 	By:	 	  

			
	Printed: Gregory S. Ayers	 		 	Printed: Paul Wiest
			
	Title: Chief Financial Officer	 		 	Title: Senior Manager – Supply Chain
			
	Date: 2/13/13	 		 	Date: 2/13/13EX-10.37

 Exhibit 10.37 
 FIRST AMENDMENT AND ADDENDEUM 
 This FIRST AMENDMENT AND ADDENDEUM
dated as of February 13, 2013, (the “Amendment”) is between inContact, Inc., a Delaware corporation, (the “Company”) and Enterprise Networks Holdings, Inc., a Delaware corporation
(“Investor”). 
 WHEREAS, the Company and Investor are all of the parties to that certain Investor
Rights Agreement dated as of June 14, 2011 (the “IRA”) (capitalized terms used herein and not otherwise defined shall have the meaning ascribed to such terms in the IRA); 

WHEREAS, concurrently with the execution of the IRA the Company and Investor entered into a Common Stock Purchase Agreement pursuant to
which the Investor purchased from the Company 7,188,442 shares of Company Stock, of which the Investor still owns 6,888,442 shares as of the date of this Amendment (the “Investor Shares”); 

WHEREAS, concurrently with the execution of the IRA the Company entered into the Master Reseller Agreement between the Company and
Siemens Enterprise Communications, Inc., an Affiliate of Investor, dated as of June 14, 2011 (the “MRA”), which provides for Siemens Enterprise Communications, Inc. (“Enterprises”) to meet certain
minimum purchase commitments by Enterprises from the Company; 
 WHEREAS, Investor and Enterprises have requested that the MRA
be amended to modify the amount and timing of the guaranteed payments, allow for a portion of the guaranteed payments to be paid with Investor Shares, and make other changes in Addendum 1 to the MRA of even date herewith (the “MRA
Amendment”); and 
 WHEREAS, the Company is willing to enter into the MRA Amendment in consideration of Investor
entering into this Amendment for the purpose of modifying and amending the Transaction Documents as hereinafter provided. 

NOW, THEREFORE, in consideration of the foregoing premises and of the mutual covenants and obligations hereinafter set forth, the parties
hereto hereby agree as follows: 
 1. Changes to the IRA. 

(a) Section 2.2(b) of the IRA is hereby amended by deleting all of Section 2.2(b) and inserting the following in lieu thereof:

 (b) The Company shall provide Investor 20 Business Days prior written notice (or, if such notice period is not
practicable under the circumstances, such reasonable prior written notice as is practicable) of any proposed issuance subject to this Section 2.2. Investor shall provide, or cause to be provided, to the Company written notice of its election to
purchase securities pursuant to this Section 2.2 within 10 days after such notice from the Company, and if such notice is not provided within 10 days after such 

 
notice from the Company, Investor shall be deemed to have waived any right to participate in the issuance of the Voting Securities that is the subject of the notice given by the Company to
Investor. If the Company has provided Investor with at least 20 Business Days prior written notice of such proposed issuance, Investor shall purchase the securities that Investor has elected to purchase concurrently with the related issuance of such
securities by the Company. If the Company has provided Investor with less than 20 Business Days prior written notice of such proposed issuance, Investor shall purchase the securities that Investor has elected to purchase 20 Business Days following
such notice (or such lesser time as Investor may agree). 
 (b) The Company and Investor agree to the addition of a new lock-up
pertaining to the Investor Shares, which will be added as new Section 3.4 of the IRA and read as follows: 

Section 3.4 Second Lockup. From the date of the First Amendment and Addendum dated February 13, 2013 through
May 15, 2013, without the prior approval of the Board, Investor shall not, nor shall Investor permit any of its Affiliates to, Transfer any of the Shares. The foregoing notwithstanding, no approval of the Board shall be required for the
Transfer to the Company of Shares to make payment to the Company of the minimum purchase commitment of Enterprises under Section 14.8 of the MRA as amended by the MRA Amendment. 
 2. Resolution of Conflicts. If there is any conflict or inconsistency between the original terms of a Transaction Document and the modifications to that Transaction Document made in this
Amendment, the modifications set forth in this Amendment shall govern and any conflicting or inconsistent original term shall be amended and modified in all respects necessary to effectuate the amended or modified terms of the Transaction Document
set forth herein. 
 [The next page is the signature page.] 

  
 2 

 IN WITNESS WHEREOF, the parties hereto have executed this First Amendment and Addendum as of
the date first written above. 
  

			
	INCONTACT, INC.
		
	By:	 	  

		 	 Name: Gregory S. Ayers
 Title:
Chief Financial Officer

	
	ENTERPRISE NETWORKS HOLDINGS, INC.
		
	By:	 	  

		 	 Name: Stephen Juge
 Title:
President

  
 3

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