Document:

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                                                                  Exhibit 10(gg)

CONFIDENTIAL TREATMENT - Asterisked material has been omitted and filed
separately with the Securities and Exchange Commission pursuant to a request for
confidential treatment.

                               MARKETING AGREEMENT

         THIS MARKETING AGREEMENT (the "Agreement") by and between Chopper
Corporation, a Delaware corporation, and First Data Corporation, a Delaware
corporation, is made this ___ day of , ____.

                                   BACKGROUND

         WHEREAS, FDC, Chopper and certain other Persons are parties to an
Agreement and Plan of Merger and Contribution Agreement, dated as of February
15, 2000 (the "Merger Agreement"), and upon the consummation of the transactions
contemplated by the Merger Agreement, including the contribution of the Tank
Entities (as defined in the Merger Agreement) to Chopper pursuant to the Tank
Contributions (as defined in the Merger Agreement), Chopper and FDC desire to
begin a long term relationship through which the parties, INTER ALIA, leverage
their existing assets and relationships to provide products and services to each
other and to cross market and cross promote each other's products and services,
all upon the terms and conditions set forth herein; and

         WHEREAS, FDC has previously entered into a covenant not to compete with
the Tank Entities and Chopper and FDC desire to amend, restate and confirm FDC's
pre-existing covenant not to compete with the Tank Entities.

         NOW, THEREFORE, in consideration of the foregoing and the mutual
covenants herein contained and other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the parties hereby
agree as follows:

1.       Definitions.  For the purposes of this Agreement, the following terms
         shall have the definitions indicated below, and shall be equally
         applicable to the singular and plural forms. Any agreement (including
         this Agreement) referred to herein shall mean such agreement as
         amended, supplemented and modified from time to time to the extent
         permitted by the applicable provisions thereof. When a reference is
         made in this Agreement to an article, section, schedule or exhibit,
         such reference shall be to an article, section, schedule or exhibit of
         this Agreement unless otherwise indicated. Whenever the words
         "include," "includes," or "including" are used in this Agreement, they
         shall be deemed to be followed by the words "without limitation."

1.1      "AAA" shall have the meaning set forth in Exhibit 13.9(a).

1.2      "Active Consumer" shall mean, with respect to an Aggregation Service
         Company, a Consumer who pays at least one Household Bill during the
         applicable calendar month using such Aggregation Service Company;
         provided, however, that such Consumer shall not be considered an Active
         Consumer in any calendar month if the sole Household Bill paid by the
         Consumer during the applicable month is a Household Bill paid to an

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         Affiliate of the Aggregation Service Company (such excluded Consumer
         being an "Excepted Consumer").

1.3      "Affiliate" of a Person shall mean any corporation, partnership, joint
         venture, limited liability company or other entity in which such Person
         (a) Beneficially Owns, directly or indirectly, 50% or more of the
         outstanding voting securities or equity interests, only so long as such
         Beneficial Ownership continues, (b) is a general partner, only so long
         as such Person remains a general partner or (c) is a managing member,
         only so long as such Person remains a managing member.

1.4      "Agreement" shall have the meaning set forth in the first paragraph of
         this Agreement.

1.5      "Aggregation Service Company" shall have the meaning set forth in
         Section 3.1.

1.6      "Alliance" shall mean any venture (in any form, including in corporate,
         partnership or limited liability company form) or contractual alliance
         now or hereafter entered into between FDC (or any of its Affiliates)
         and one or more third parties pursuant to which the third party
         venturer has the contractual or other legal right to block major
         business and/or corporate actions by such venture.

1.7      "Beneficially Own" shall have the meaning set forth in Rule 13d-3 under
         the Securities Exchange Act of 1934, as amended, except that a Person
         shall be deemed to "Beneficially Own" all securities that such Person
         has a right to acquire, whether such right is exercisable immediately
         or only after the passage of time (and without any additional
         condition) (and such ownership may be referred to herein as "Beneficial
         Ownership").

1.8      "Bill" shall mean a bill presented to a Consumer for products sold,
         leased, rented or licensed or services rendered.

1.9      "Bill Presentment and Payment Service" shall mean an Interactive
         Service by which the user is presented with a bill for goods or
         services together with a means to pay or order payment of that bill.

1.10     "Change of Control" shall mean any of the following with respect to
         Chopper: (a) the acquisition either directly or indirectly, by any
         third Person of the Beneficial Ownership of more than thirty percent
         (30%) of the capital stock regularly entitled to vote on all matters
         subject to stockholder vote (the foregoing shall not include a
         transaction in which a holding company is used and the stockholders of
         the original company own at least 70% of the stock of the holding
         company after such transaction); (b) any merger, consolidation or other
         business combination or transaction whereby the stockholders of Chopper
         immediately prior to the effective date of such merger, consolidation
         or other business combination or transaction cease to own at least
         seventy percent (70%) of the capital stock of the surviving entity (or
         its 100% controlling parent) regularly entitled to vote on all matters
         subject to stockholder vote following such merger, consolidation or
         other business combination or transaction; or (c) the transfer to any
         Person who is not a party to

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         this Agreement of all or substantially all of the assets of Chopper or
         any of its Affiliates, as applicable.

1.11     "Chopper" shall mean Chopper Corporation, a Delaware corporation, and
         its permitted successors and permitted assigns.

1.12     "Chopper Indemnified Persons" shall have the meaning set forth in
         Section 9.2.

1.13     "Client" means clients of FDC and its Affiliates and other third
         Persons, excluding the Top Billers.

1.14     "Chopper Patents" shall mean any and all patents that Chopper or any
         of its Affiliates has rights to assert during the term of this
         Agreement.

1.15     "Confidential Information" shall have the meaning set forth in
         Section 7.1.

1.16     "Consumer" shall have the meaning set forth in Section 3.1.

1.17     "DDA" shall mean a demand deposit account with a financial
         institution.

1.18     "Dispute" shall mean any and all disputes, controversies and claims
         between the parties arising from or in connection with this Agreement
         or the relationship of the parties under this Agreement, whether based
         on contract, tort, common law, equity, statute, regulation, order or
         otherwise.

1.19     "Effective Date" shall mean the date of the consummation of the
         transactions contemplated by the Merger Agreement.

1.20     "Existing Alliance" shall mean an Alliance of FDC or any of its
         Affiliates existing on the date hereof.

1.21     "Expense Savings" shall mean the savings realized or achieved by
         Chopper and its Affiliates (i) that result from its use of FDC's or its
         Affiliates' products and services and (ii) that result from its use of
         products and services used or resold by FDC or its Affiliates and
         provided by third party vendors or suppliers, which products or
         services are purchased by, through or through arrangements made by, FDC
         or its Affiliates. It being understood that notwithstanding the
         foregoing, Expense Savings include any relative reduction in costs
         associated with payment processing, customer service and exemption
         processing/handling.

1.22     "Fees" shall have the meaning set forth in Section 3.2(a).

1.23     "Fifth Year Monthly Minimum" shall have the meaning set forth in
         Section 3.2(e).

1.24     "First Year Minimum" shall have the meaning set forth in
         Section 3.2(a).

1.25     "Fourth Year Monthly Minimum" shall have the meaning set forth in
         Section 3.2(d).

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1.26     "FDC" shall mean First Data Corporation, a Delaware corporation, and
         its permitted successors and permitted assigns.

1.27     "FDC Business Services" shall have the meaning set forth in
         Section 3.1.

1.28     "FDC Indemnified Persons" shall have the meaning set forth in
         Section 9.1.

1.29     "Future Alliance" shall mean an Alliance of FDC or any of its
         Affiliates entered into after the date hereof.

1.30     "Household Bills" shall have the meaning set forth in Section 3.1.

1.31     "Infringement Claims" shall have the meaning set forth in
         Section 9.1(a).

1.32     "Integrated Interactive Bill Payment System" shall have the meaning
         set forth in Section 3.1.

1.33     "Interactive Service" means a service accessed with electronic devices
         (whether now known or hereafter developed) that devices allow the user
         to view information and respond with additional information. Such
         devices include, without limitation, computers, personal digital
         assistants, "screen" telephones, and Internet-enabled televisions.

1.34     "Internet Site" means a Uniform Resource Locator (URL), or group of
         URLs which are designed to be perceived by the user as being operated
         by, or on behalf of, a single commercial business entity.

1.35     "Losses" shall have the meaning set forth in Section 9.1 .

1.36     "Losses and Expenses" shall have the meaning set forth in
         Section 10.1.

1.37     "Merchant Acquiring Services" shall mean the provision of any of the
         following services or products, directly or indirectly, to merchants in
         respect of Transaction Cards: (i) the authorization and capture of
         transactions, (ii) the submission of such transactions for interchange
         settlement or other settlement, (iii) the preparation of statements or
         reports based on such transactions, chargebacks and other exception
         items (including by electronic access), (iv) the provision of customer
         service or other back office services in respect of any of such
         transactions, (v) the sale, lease or rental of point of sale (POS)
         hardware relating to any of the foregoing and (vi) clearing and
         settlement services.

1.38     "Merger Agreement" shall have the meaning set forth in the second
         paragraph of this Agreement.

1.39     "Minimums" shall mean the First Year Minimum, Second Year Monthly
         Minimum, Third Year Monthly Minimum, Fourth Year Monthly Minimum or
         Fifth Year Monthly Minimum, as the case may be.

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1.40     "Monthly Consumer Bill Payment Ratio" shall mean, with respect to any
         Aggregation Service Company in a calendar month, an amount equal to (A)
         the total number of Household Bills paid by FDC and its Affiliates for
         such Aggregation Service Company excluding any Household Bills paid for
         Excepted Consumers, utilizing an Integrated Interactive Bill Payment
         System owned or operated by FDC or its Affiliates, using an Interactive
         Service during the applicable calendar month; divided by (B) the
         aggregate number of Active Consumers for such Aggregation Service
         Company during the applicable calendar month. For purposes of
         calculating the total number of Household Bills paid by FDC and its
         Affiliates, all of a Consumer's Household Bills paid in a single
         payment to a Single Payee shall count as a single Household Bill.

1.41     "Pay Anyone Service" shall mean an Interactive Service through which
         the user may make payment(s) from the user's DDA to any other Person
         without the need for the electronic presentment of a bill in connection
         with such payment, where the user enters the payment instructions
         including payment amount, source account, date of payment, payee,
         account number of payee (if any), and the Interactive Service accepts
         and completes the payment per the instructions.

1.42     "Payment Processing" shall mean the processing of any method a Person
         may now or hereafter use to pay an obligation, including Transaction
         Card, electronic check, Internet check, paper check, EFT, Automated
         Clearinghouse or wallet technology.

1.43     "Payee" shall have the meaning set forth in Section 3.1.

1.44     "Person" shall mean an individual, partnership, corporation, limited
         liability company, trust, joint stock company, association, joint
         venture, or any other entity or organization, including a government or
         political subdivision or any agency or instrumentality thereof.

1.45     "Restricted Activity" shall have the meaning set forth in Section 3.1.

1.46     "Revenue Shortage" shall mean the amount by which the First Year
         Minimum, Second Year Monthly Minimum, Third Year Monthly Minimum,
         Fourth Year Monthly Minimum or Fifth Year Monthly Minimum (as
         applicable) is greater than the sum of the Fees and Expense Savings
         during the applicable monthly or twelve (12) month period.

1.47     "Second Year Monthly Minimum" shall have the meaning set forth in
         Section 3.2(b).

1.48     "Specified Processors" shall mean those entities identified in
         Schedule 1.48 and their Affiliates and their respective successors
         and assigns.

1.49     "Sponsor" shall have the meaning set forth in Section 3.1.

1.50     "Statement" shall mean a statement of account presented to a Consumer
         containing information about the Consumer's account.

1.51     "Term" shall have the meaning set forth in Section 5.

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1.52     "Third Year Monthly Minimum" shall have the meaning set forth in
         Section 3.2(c).

1.53     "Top Billers" shall mean each of the entities set forth in
         Schedule 1.37.

1.54     "Voting Stock" shall mean securities of a Person having the ordinary
         power to vote in the election of members of the board of directors or
         board of managers or equivalent governing body.

2.       Chopper Obligations.  As of the Effective Date and during the Term:

2.1      Payment Processing.

         (a)   Chopper shall use and shall cause its Affiliates to use FDC and
               its Affiliates to provide all Payment Processing used by Chopper
               and its Affiliates; provided, however, that neither Chopper nor
               any of its Affiliates shall be required to use FDC and its
               Affiliates to provide Payment Processing if, in the reasonable
               business judgment of Chopper, Chopper or its Affiliates, as
               applicable, can obtain substantially similar Payment Processing
               on substantially the same terms offered by FDC and its Affiliates
               at an overall economic cost that is less than the overall
               economic cost FDC and its Affiliates offered to provide the same
               to Chopper and its Affiliates; provided, however, that
               "reasonable business judgment" may take into consideration the
               fact that FDC or its Affiliates offers a directly competing
               product or service offered by Chopper or any of its Affiliates
               and the use of FDC's or its Affiliates' product or service by
               Chopper or its Affiliates would either (i) allow FDC or its
               Affiliates to achieve substantial competitive benefits due to
               increased volume or (ii) provide FDC or its Affiliates with
               proprietary technology of Chopper and its Affiliates that
               provides FDC or its Affiliates with a substantial competitive
               advantage.

         (b)   Notwithstanding Section 2.1(a), if Chopper or any of its
               Affiliates are able to obtain from a third Person substantially
               similar Payment Processing on substantially the same terms
               offered by FDC or its Affiliates at an overall economic cost that
               is less than the overall economic cost that FDC and its
               Affiliates offered to provide such Payment Processing to Chopper
               and its Affiliates, Chopper shall permit and shall cause its
               Affiliates to permit FDC and its Affiliates to provide such
               Payment Processing to Chopper and its Affiliates on overall terms
               that are at least as favorable as those offered by such third
               Person, in which case Chopper or its Affiliate, as applicable,
               shall obtain such services from FDC and its Affiliates.

         (c)   FDC and its Affiliates shall offer to provide to Chopper and its
               Affiliates, in connection with the services Chopper is then
               offering to Aggregation Service Companies, Payment Processing of
               the type FDC and its Affiliates is then offering generally in the
               marketplace. In determining the price, level of service and other
               specific terms of the Payment Processing to be offered to Chopper
               and its Affiliates, FDC shall take into account (i) its then
               current equity interest in

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               Chopper, (ii) the anticipated volumes, any exclusivity
               arrangements and minimum revenue commitments either of the
               parties or their respective Affiliates are bound by, the
               marketing commitments involved and (iii) the terms and conditions
               of the current form of customer contract. If either Chopper or
               its Affiliates chooses to purchase such Payment Processing from
               FDC or its Affiliates, it shall execute FDC's current form of
               customer contract with appropriate terms and conditions.

         (d)   To facilitate the provision of Payment Processing by FDC and its
               Affiliates to Chopper and its Affiliates, within 60 days
               following the Effective Date, and thereafter as FDC may
               reasonably request (but at least annually), Chopper and its
               Affiliates shall provide FDC and its Affiliates with such
               information as FDC may reasonably request relating to the then
               current and anticipated use of Payment Processing by Chopper and
               its Affiliates, including the specific terms of existing
               third-party contracts relating to Payment Processing (subject to
               any existing confidentiality requirements).

         (e)   If Chopper shall breach this Section 2.1, the parties agree that
               FDC shall be entitled to 200% of any lost profits of FDC and its
               Affiliates.

2.2      Official Check. When commercially reasonable, Chopper and its
         Affiliates shall use FDC's product commonly known as Official Check in
         connection with the Pay Anyone Service. In connection therewith,
         Chopper shall enter into a customary processing agreement relating to
         the use of the Official Check product. For purposes of this Section
         2.2, it shall be deemed commercially reasonable for Chopper and its
         Affiliates to use FDC's product commonly known as Official Check when,
         in the reasonable business judgement of Chopper, services of equal or
         superior quality as compared to the offerings of third Persons may be
         thereby obtained at an equal or lesser overall economic cost from FDC
         or its Affiliates than such third Person; provided, however, that
         "reasonable business judgment" may take into consideration the fact
         that FDC or its Affiliates offers a directly competing product or
         service offered by Chopper or any of its Affiliates and the use of
         FDC's or its Affiliates' product or service by Chopper or its
         Affiliates would either (i) allow FDC or its Affiliates to achieve
         substantial competitive benefits due to increased volume or (ii)
         provide FDC or its Affiliates with proprietary technology of Chopper
         and its Affiliates that provides FDC or its Affiliates with a
         substantial competitive advantage.

2.3      Covenant Not to Sue For Chopper Patents. Chopper hereby covenants not
         to sue or otherwise bring or assert any claim against FDC or any of its
         Affiliates that any service or product offered by FDC or any of its
         Affiliates infringe any Chopper Patent which is based upon or utilizes
         any intellectual property constituting works derivative of intellectual
         property licensed pursuant to the [Technology and Intellectual Property
         License Agreements], dated the date hereof, between FDC and Chopper and
         Missile and Chopper.

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3.       FDC Obligations. As of the Effective Date and during the Term (except
         as provided in Section 3.1):

3.1      Noncompete.

         (a)   Subject to the exceptions set forth below, FDC agrees that,
               subject to Section 6, beginning on the Effective Date and for
               a period ending on the fifth anniversary of the Effective
               Date, (1) in no month will the Monthly Consumer Bill Payment
               Ratio of any Aggregation Service Company (including an
               Aggregation Service Company owned or operated by FDC), to
               which FDC or its Affiliates provides an Integrated Interactive
               Bill Payment System using an Interactive Service anywhere in
               the world, exceed three (the "Restricted Activity") or (2)
               neither FDC or its Affiliates shall acquire the Voting Stock
               of any Person conducting Restricted Activities.

         (b)   An "Integrated Interactive Bill Payment System" is a
               combination of applications, databases and processing
               infrastructure which together, coupled with connectivity,
               provide the necessary intelligence to receive and convert
               Consumer payment instructions for online bill payments into
               credits (to a Payee DDA), debits (from a Consumer DDA) and
               exceptions, and which can be amended and corrected on a
               transaction-by-transaction basis as exceptions are processed
               and remediated. In order to be an Integrated Interactive Bill
               Payment System, the system also must have all of the following
               features:

               (1)      A database utilized by FDC or its Affiliates in
                        connection with an Integrated Interactive Bill
                        Payment System that contains files with information
                        regarding Sponsors. A "Sponsor" is a financial
                        institution, personal financial management software
                        provider, or internet site operator which offers
                        electronic bill delivery and payment, or bill
                        payment, electronically to its customers or patrons.
                        A Sponsor file is consulted to determine
                        connectivity, communications windows, or business
                        rules influencing debit method with respect to a
                        Sponsor.

               (2)      A database utilized by FDC or its Affiliates in
                        connection with an Integrated Interactive Bill
                        Payment System that contains a database of files with
                        information regarding Payees. A "Payee" is the
                        receiver of payments, including both funds and
                        remittance information. A Payee file must contain all
                        of the following fields: (i) name; (ii) telephone
                        numbers; (iii) preferred remittance method; (iv) bank
                        account information; and (v) risk-related
                        information.

               (3)      A database utilized by FDC or its Affiliates in
                        connection with an Integrated Interactive Bill
                        Payment System that contains files with information
                        regarding Consumers. A "Consumer" is an individual
                        person (and shall not include small businesses, sole
                        proprietorships, partnerships, corporations, limited
                        liability companies, or other such entities) that is
                        the

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                        holder of one or more bank accounts from which bills
                        are to be paid through the system. A Consumer file must
                        contain all of the following fields: (i) name; (ii)
                        address; (iii) unique alphanumeric identifier; (iv)
                        bank account information; and (v) Payee files,
                        including account numbers.

               (4)      A system for recognizing disparities or anomalies in
                        Payee account information submitted by and automatically
                        makes appropriate corrections or changes;

               (5)      A system for programmatically choosing a method of
                        debit, among Automated Clearing House debit, or
                        paper draft on the Consumer's account, through an
                        arrangement with a Sponsor, and not as a result of
                        choice by the Consumer, to obtain good funds, or
                        other debit method, influenced by business rules and
                        information contained in Sponsor, Payee, or Consumer
                        files;

               (6)      A system for programmatically choosing a method of
                        credit, including both funds transfer and remittance
                        information transmission among Automated Clearinghouse,
                        e-Pay, RPS, Direct Send, Managed or Unmanaged paper
                        check, paper draft, or other method, depending upon
                        information contained in Consumer, Sponsor, or Payee
                        files;

               (7)      A system for determining the format of and formatting
                        remittance information in a manner consistent with
                        information contained in Payee files; and

               (8)      A system for updating information contained in Payee,
                        Sponsor, and Consumer files as a result of a payment
                        which is initially rejected or returned, and
                        reprocessing the payment.

               The parties recognize that activities that include one or
         more, but not all, of the foregoing components do not constitute an
         Integrated Interactive Bill Payment System, and that the provision of
         all the components set forth in (1) through (8) are required in order
         for a system to be considered an Integrated Interactive Bill Payment
         System.

         (c)   "Household Bills" are defined as only those bills which have
               customarily been received at home by a Consumer through the
               United States Postal Service which seek payment for services or
               goods which have been provided in the past, or will be provided
               in the future, usually as part of an ongoing relationship between
               the Payee and the Consumer, or, as in the case of a credit card
               statement, as part of a credit relationship established in the
               past. Examples of Household Bills are utility bills, credit card
               bills, insurance bills, loan payments, magazine or newspaper
               subscriptions, and recurring home delivery of milk, bottled
               water, or other products or services such as gardening, home
               maintenance, or snow removal. Household Bills do not include
               requests for payment made in connection with a

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               non-recurring purchase of goods or services, such as purchases
               made over the Internet, through mail order or telephone order,
               nor do they include requests for payment which are made at a
               location which is open to the general public or which is a place
               of public accommodation. The term Household Bills does not
               include payments made to an individual from an individual other
               than in furtherance of a regularly-conducted business, trade, or
               profession by either of them (Person-to-Person Payments).

         (d)   An "Aggregation Service Company" is an entity which itself
               provides to Consumers, or through an intermediary provides to
               Consumers, a service whereby electronic bills presented by more
               than three Single Payees may be accessed and paid at a single
               Internet Site, or through personal financial management client
               software used principally for accounting, investing, budgeting,
               maintaining or monitoring a Consumer's personal finances, with a
               single authentication procedure. An entity which provides an
               Internet Site which provides hyperlinks to multiple Internet
               Sites or URLs each operated by, hosted by, or established for, a
               Single Payee shall not be considered to be an Aggregation Service
               Company provided that payment is effectuated through the same
               initiation method and process as would be applied to payments
               effectuated on behalf of users who access the hyperlinked
               Internet Site or URL directly; provided, however, that solely
               with respect to hyperlinked URLs, such hyperlinked URLs do not
               appear to the Consumer to be under the same sponsor. A "Single
               Payee" is a business entity which (a) controls, is controlled by,
               or under common control of the entity represented at the site or
               (b) payees which voluntarily (or pursuant to governmental
               requirement) combine in a single Bill or Statement, Bills or
               Statements from one or more sources that are to be discharged by
               a single payment (e.g., a phone bill or credit card bill). FDC
               and its Affiliates shall be free to offer electronic billing and
               Payment Processing through Internet Sites and URLs offering
               billing from, or payment to, a Single Payee.

         (e)   Notwithstanding the foregoing, nothing herein shall be
               construed as to prohibit FDC from offering
               business-to-business Payment Processing, or person-to-person
               Payment Processing whether through an Integrated Interactive
               Bill Payment System or otherwise.

         (f)   FDC and its Affiliates may conduct Restricted Activities,
               provided, that:

               (1)      FDC and its Affiliates limit the gross revenues derived
                        solely from all such Restricted Activities to
                        $50,000,000 per calendar year;

               (2)      Except as provided in Sections (h)(4), (h)(5),
                        (h)(6) and (h)(13), FDC pays to Chopper 25% of all
                        gross revenues derived solely from the Restricted
                        Activities, which payment shall be counted as Fees
                        for purposes of Section 3.2; provided, however, that
                        the maximum amount of any such payments which can be
                        counted as Fees in any calendar year

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                        cannot exceed 50% of the sum of the Minimums required
                        to be generated for such year; and

               (3)      FDC gives notice to Chopper and Chopper as soon as
                        practicable after signing an agreement to engage in
                        such activities.

         (g)   Under no circumstances, however, shall FDC agree to construct
               or cause to be constructed, or operate, an Integrated
               Interactive Bill Payment System for [*].

         (h)   Nothing contained herein shall be interpreted to prohibit:

               (1)      the development, sale, or licensing of stand-alone
                        tools, productivity applications and/or client or
                        server platforms, that can be used to facilitate
                        aggregation by client software of Bills, Statements
                        or payments;

               (2)      providing electronic Bills or Statements to any Person;

               (3)      owning (i) not in excess of 20% in the aggregate of the
                        Voting Stock of any Person (including a Person engaged
                        in a Restricted Activity, but excluding any Existing
                        Alliance or Future Alliance covered in Section
                        3.1(h)(6) or (h)(13)); or (ii) owning Voting Stock of
                        Chopper; provided, however, that, with respect to
                        clause (i), if the investment represents in excess of
                        10% of the Voting Stock of any such Person, then an
                        amount equal to (A) FDC's or its Affiliates' percentage
                        of Voting Stock, multiplied by (B) the gross revenues
                        derived solely from the Restricted Activities of such
                        investment, shall be included in gross revenues for
                        purposes of clause (f)(1) of Section 3.1 (but none of
                        such gross revenues shall be counted for purposes of
                        calculating gross revenues for purposes of clause
                        (f)(2) of Section 3.1);

               (4)      acquiring, and following such acquisition, actively
                        engaging in, any business that has a subsidiary,
                        division, group, franchise or segment that is engaged
                        in any Restricted Activity ("Competing Unit"), so long
                        as on the date of such acquisition, not more than the
                        lesser of 20% or $50,000,000 of the annual consolidated
                        revenues of such business are derived solely from
                        Restricted Activities; provided, however, that if FDC
                        or any of its Affiliates acquire a Competing Unit, then
                        the gross revenues derived solely from the Restricted
                        Activities conducted by the Competing Unit shall be
                        included in gross revenues for purposes of clause (f)
                        of Section 3.1; provided, further, that if FDC or its
                        Affiliates agree to divest of such Competing Unit in
                        the manner set forth in clause (h)(5) of Section 3.1,
                        then only 15% of the gross revenues derived solely from
                        the Restricted Activities of the Competing Unit shall
                        be included in gross revenues for purposes of clause
                        (f)(2) of Section 3.1 for so long as FDC and its

*  Portions have been omitted and filed separately with the Securities and
Exchange Commission pursuant to a request for confidential treatment.

                                    Page 11

<PAGE>   12

                        Affiliates are complying with clause (h)(5) of Section
                        3.1 (but none of such gross revenues shall be counted
                        for purposes of calculating gross revenues for purposes
                        of clause (f)(1) of Section 3.1);

               (5)      acquiring and, following such acquisition, actively
                        engaging in, any business that has a Competing Unit if
                        on the date of such purchase more than the lesser of
                        20% or $50,000,000 of the consolidated revenues of such
                        business are derived from a Restricted Activity so long
                        as such business divests itself of the Competing Unit
                        promptly after the date of such acquisition, and in no
                        case greater than two years, accompanied by public
                        announcement of the requirement to divest, so that on
                        the date of such divestiture not more than the lesser
                        of 20% or $50,000,000 of the consolidated revenues of
                        such business are derived from Restricted Activities;
                        provided, however, that with respect to any purchase
                        intended to be treated for federal income tax purposes
                        as a tax-free reorganization, no such divestiture shall
                        be required until, in the reasonable opinion of FDC,
                        such divestiture would no longer endanger the treatment
                        for federal income tax purposes of such acquisition as
                        a tax-free reorganization; provided, further, that for
                        so long as FDC or any of its Affiliates holds a
                        Competing Unit it is required to divest, then 15% of
                        the gross revenues derived solely from the Restricted
                        Activities conducted by the Competing Unit shall be
                        included in gross revenues for purposes of clause
                        (f)(2) of Section 3.1 (but none of such gross revenues
                        shall be counted for purposes of calculating gross
                        revenues for purposes of clause (f)(1) of Section 3.1).

               (6)      engaging in a Future Alliance, provided, that, subject
                        to any applicable fiduciary obligation, FDC shall, and
                        shall cause its Affiliates to, vote against, not
                        support and oppose any proposal on the part of any
                        Future Alliance to (A) acquire or invest in the Voting
                        Stock of a business performing Restricted Activities,
                        or (B) otherwise enter into a contract, arrangement or
                        understanding with a Person engaged in Restricted
                        Activities to engage in Restricted Activities, which,
                        in the case of the Restricted Activities referred to in
                        (A) and (B), FDC would be prohibited from engaging in
                        pursuant to this Section 3.1 during the applicable
                        non-compete period; provided, however, that 15% of
                        FDC's allocable share (which allocable share shall
                        equal FDC's percentage ownership interest in the Future
                        Alliance) of the gross revenues derived solely from the
                        Restricted Activities conducted by such Alliance shall
                        be included in gross revenues for purposes of clause
                        (f)(2) of Section 3.1 (but none of such gross revenues
                        shall be included for purposes of calculating gross
                        revenues for purposes of clause (f)(1) of Section 3.1);

               (7)      performing any services pursuant to this Agreement or
                        any other agreement entered into in connection with the
                        performance of this Agreement;

                                    Page 12

<PAGE>   13

               (8)      providing a service or product where the electronic
                        payment and presentment system is an ancillary feature
                        of an electronic merchandising business offered,
                        operated or supported by FDC or any of its Affiliates
                        (e.g., an on-line shopping mall, etc.); provided that
                        FDC or its Affiliates provide such payment and/or
                        presentment services to purchasers only with respect to
                        the services or products offered by such electronic
                        merchandising business;

               (9)      providing a service or product whereby payment and/or
                        presentment can only be made at a physical location
                        which is open to the general public or a place of
                        public accommodation (e.g., grocery stores, check
                        cashing locations or the post office);

               (10)     providing a service or product for payment or
                        presentment of taxes and fees to government entities;

               (11)     providing an Interactive Service which is designed and
                        marketed to provide for the last minute or emergency
                        payment of Bills or Statements;

               (12)     providing a payment gateway using proprietary software
                        that enables the transmission of payment transaction
                        information via the Internet for a Payee conducting
                        business on the Internet or through mail
                        order-telephone order, thereby allowing the Payee to
                        process transactions electronically;

               (13)     providing any service which FDC or its Affiliates is
                        contractually obligated to provide to an Existing
                        Alliance; provided, however, that 15% of FDC's
                        allocable share (which allocable share shall equal
                        FDC's percentage ownership interest in the Existing
                        Alliance) of the gross revenues derived solely from the
                        Restricted Activities conducted by such Alliance shall
                        be included in gross revenues for purposes of clause
                        (f)(2) of Section 3.1 (but none of such gross revenues
                        shall be included for purposes of calculating gross
                        revenues for purposes of clause (f)(1) of Section 3.1);

               (14)     providing an Integrated Interactive Bill Payment System
                        that involves an interchange system (not created
                        specifically for the aggregation and payment of
                        Household Bills) of any kind to effectuate payment; and

               (15)     providing payment related services in connection with
                        an electronic wallet or password management product or
                        service, including interfaces to any client software.

               Except as specifically set forth in this clause (h), none of
               the gross revenues generated from activities described in
               clauses (1) through (15) above shall be

                                    Page 13

<PAGE>   14

               counted as gross revenues from Restricted Activities for
               purposes of clause (f) of Section 3.1.

         (i)   Nothing in this Agreement, including without limitation, this
               Section 3.1, shall be construed to prohibit FDC or any Affiliate
               of FDC from providing any FDC Business Services, including
               through Interactive Service, and none of the FDC Business
               Services shall be construed to constitute Restricted Activities.
               "FDC Business Services" means providing any of the following
               services (including any services supportive or ancillary to
               Restricted Activities):

               (1)  issuing or processing of debit card, credit card, bank card,
                    payment card, electronic benefit payment card, smart card,
                    stored value card or other similar card (including an
                    electronic equivalent) ("Transaction Cards") transactions
                    and related products, services and systems, loan processing
                    services and line-of-credit services;

               (2)  issuing, origination, reconciliation, payment, processing,
                    clearing, verification, guarantee, scoring or collection of
                    any check (including electronic versions thereof), credit,
                    debit and draft transactions, ATM transactions, Automated
                    Clearinghouse transactions, electronic funds transfer
                    transactions, Transaction Card transactions and recurring
                    payment transactions, including any payment transaction
                    branded by VISA, MasterCard, Discover, NOVUS, American
                    Express or regional EFT network;

               (3)  providing processing and other services in connection with
                    electronic and/or paper bill, invoice, statement or notice
                    presentment and payment services;

               (4)  official checks and money orders services;

               (5)  money transfer services as presently constituted (including
                    Western Union and Orlandi Valuta);

               (6)  remittance processing, tax payment, payment instrument
                    services and cash management services;

               (7)  in store and other off-site retail location facility
                    installments and related consulting services;

               (8)  list services (including sale, licensing and list rental),
                    database marketing services (including housing, storing,
                    sorting, maintaining, enhancing and updating data), data
                    processing services (including provision of merge/purge,
                    address hygiene and data append services) and database
                    information services (including provision of market
                    segmentation, consumer profiling, modeling and demographic
                    information services);

                                    Page 14

<PAGE>   15

               (9)  preparation and mailing (or other form of delivery,
                    including electronic delivery) of bills, invoices,
                    statements or notices;

               (10) messaging services, including the preparation, printing,
                    facsimile or electronic transmission and/or mailing of
                    letters or other communications and the preparation and
                    telephonic delivery of pre-recorded voice messages;

               (11) automated voice response and call center services;

               (12) telephone check drafting, Automated Clearinghouse
                    origination or electronic funds transfer services whether
                    originated or authorized over or through a telephone, the
                    Internet or web-based connection (including through a
                    virtual POS or other payment authorization interface) and
                    the enrollment, authorization and confirmation services
                    provided in connection therewith;

               (13) provision (whether by batch or transactional) of credit and
                    collection services, analytic modeling and metric products
                    or services (including various "scoring" products and
                    services) relating to payment transactions (including by
                    check and Transaction Card), credit worthiness,
                    householding, profitability, customer services, collection
                    effectiveness, retention, fraud, bankruptcy, settlement,
                    payment and related services, transaction, account or
                    performance and the provision of credit reports and other
                    credit bureau services, account screening services and other
                    credit reporting applications and check and Transaction Card
                    acceptance, guarantee, scoring and collection services;

               (14) any activities seeking collection of amounts owed by a
                    debtor, including telephone calls and written and other
                    communications to a debtor;

               (15) processing of debit or credit transactions for deposit
                    accounts;

               (16) employment screening, customer acquisition and address
                    management services; and

               (17) Merchant Acquiring Services and services offered to
                    merchants, including in connection with the establishment of
                    Internet-based commerce.

         (j)   Nothing in this Section 3.1 shall prohibit the incidental or
               occasional use of any product or service offered or sold by
               FDC or any of its Affiliates for use in a Restricted Activity
               provided such product or service has not been designed or
               marketed for the purpose of engaging in a Restricted Activity.

                                    Page 15

<PAGE>   16

3.2      Minimum Revenues.

         (a)   If the fees (excluding installation fees) paid to Chopper and its
               Affiliates by FDC and its Affiliates (the "Fees") and Expense
               Savings during the first full twelve (12) calendar months after
               the Effective Date is less than $6,000,000 (the "First Year
               Minimum"), then within thirty (30) days after the end of such
               twelve (12) calendar month period, FDC shall pay to Chopper the
               difference between the First Year Minimum and the total of the
               Fees and Expense Savings during such twelve (12) calendar month
               period.

         (b)   If the Fees and Expense Savings during any of the twelve (12)
               full calendar months after the first anniversary of the Effective
               Date is less than $750,000 (the "Second Year Monthly Minimum"),
               then within thirty (30) days after the end of any month in which
               there is a Revenue Shortage, FDC shall pay to Chopper the
               difference between the Second Year Monthly Minimum and the total
               of the Fees and Expense Savings during such month.

         (c)   If the Fees and Expense Savings during any of the twelve (12)
               full calendar months after the second anniversary of the
               Effective Date is less than $1,000,000 (the "Third Year Monthly
               Minimum"), then within thirty (30) days after the end of any
               month in which there is a Revenue Shortage, FDC shall pay to
               Chopper the difference between the Third Year Monthly Minimum and
               the total of the Fees and Expense Savings during such month.

         (d)   If the Fees and Expense Savings during any of the twelve (12)
               full calendar months after the third anniversary of the Effective
               Date is less than $1,250,000 (the "Fourth Year Monthly Minimum"),
               then within thirty (30) days after the end of any month in which
               there is a Revenue Shortage, FDC shall pay to Chopper the
               difference between the Fourth Year Monthly Minimum and the total
               of the Fees and Expense Savings during such month.

         (e)   If the Fees and Expense Savings during any of the twelve (12)
               full calendar months after the fourth anniversary of the
               Effective Date is less than $1,500,000 (the "Fifth Year Monthly
               Minimum"), then within thirty (30) days after the end of any
               month in which there is a Revenue Shortage, FDC shall pay to
               Chopper the difference between the Fifth Year Monthly Minimum and
               the total of the Fees and Expense Savings during such month.

         (f)   Any fees (excluding installation fees) paid to Chopper or any of
               its Affiliates received from billers (other than Top Billers) (i)
               that FDC or any of its Affiliates resells any services or
               products of Chopper or its Affiliates to, (ii) that FDC or any of
               its Affiliates has referred or introduced to Chopper or any of
               its Affiliates or (iii) that FDC or its Affiliates actively
               market Chopper's services or products to, shall be counted as
               "Fees" for purposes of this Section 3.2. In addition, any fees
               (excluding installation fees) received, directly or indirectly,
               by Chopper or its

                                    Page 16

<PAGE>   17

               Affiliates from consumer transactions occurring on any
               Internet site owned, maintained or hosted by FDC or any of
               its Affiliates shall be counted as "Fees" for purposes of
               this Section 3.2. Chopper shall promptly (but in any event
               no longer than fifteen (15) days after each month end)
               provide FDC with any such information reasonably necessary
               for FDC to calculate the Fee's generated by Persons that are
               not Affiliates of FDC.

3.3      Notwithstanding Section 3.2, FDC shall be under no obligation to meet
         any monthly minimum identified in Section 3.2 to the extent and only to
         the extent that:

         (a)   Chopper or any of its Affiliates fails to make available any Bill
               Presentment and Payment Service, Pay Anyone Service or Payment
               Processing service;

         (b)   the means by which Chopper or any of its Affiliates makes
               available any Bill Presentment and Payment Service, Pay Anyone
               Service or Payment Processing service are unavailable due to
               technical failure or otherwise;

         (c)   Chopper changes the nature of its business in a material way so
               as to have a material adverse effect on FDC's and its Affiliates'
               ability to meet the monthly payment minimums set forth in Section
               3.2; or

         (d)   Chopper or any of its Affiliates takes any action that materially
               interferes with FDC or its Affiliates ability to commercially
               exploit any Bill Presentment and Payment Service, Pay Anyone
               Service or Payment Processing service of Chopper and its
               Affiliates.

3.4      Pay Anyone. When commercially reasonable, and if FDC or any of its
         Affiliates chooses to offer a Pay Anyone Service of such kind, FDC and
         its Affiliates shall use Chopper's Pay Anyone Service, subject to such
         terms and conditions as the parties may agree. For purposes of this
         Section 3.5, it shall be deemed commercially reasonable for FDC and its
         Affiliates to use Chopper's Pay Anyone Service when, in the reasonable
         business judgment of FDC, services of equal or superior quality as
         compared to a third Person may thereby be obtained at an equal or
         lesser overall economic cost from Chopper then from such third Person.

3.5      CSP. Nothing herein shall restrict FDC or its Affiliates from hosting a
         site providing or offering Pay Anyone and/or Bill Presentment and
         Payment Services of a third party via distribution or transmission of
         computer software and/or informational content of such third party,
         where such hosting activities are generally conducted for other parties
         and the fee or consideration arrangements therefore are arms' length
         transactions of the type generally made; provided, however, that if the
         site is hosted by and for FDC or any of its Affiliates, FDC and its
         Affiliates will be required to comply with the other provisions of this
         Agreement; provided, further, that FDC or its Affiliates will not host
         a site for a third Person offering an FDC branded Pay Anyone or Bill
         Presentment and Payment product or service which would otherwise
         violate the terms of this Agreement. As used herein, "hosting" means
         the transmission or publication of another's products or services,
         which

                                    Page 17

<PAGE>   18

         may be accomplished through use of the hosting party's equipment and
         facilities, where the hosting party does not create or control the
         hosted products or services, but rather is acting as a transmitter or
         publisher of such products or services.

3.6      Bill Service Provider. If FDC or any of its Affiliates acts as a bill
         service provider for a specific Payee, FDC and its Affiliates will use
         its reasonable commercial efforts, determined in the sole judgment of
         FDC, to encourage such Payee to make available its Household Bills
         through the Bill Presentment and Payment System operated by Chopper and
         any of its Affiliates, provided that (1) such Payee has entered into a
         contract with Chopper or a reseller (including FDC) agreeing to make
         available Household Bills on the Bill Presentment and Payment System
         operated by Chopper and any of its Affiliates and (2) such Payee or
         Chopper agrees to pay all costs and expenses (including installation
         fees) associated with the presentment of any Household Bills on the
         Bill Presentment and Payment System operated by Chopper or its
         Affiliates.

4.       Chopper and FDC Joint Obligations.

4.1      Development. Whenever commercially reasonable, Chopper and FDC shall
         cooperate with each other in developing electronic invoicing and
         payment services and products for clients and prospective clients of
         FDC and its Affiliates. Any such joint development shall only be
         undertaken after execution of a written joint development agreement.
         The parties must agree in writing prior to commencing any joint
         development work. All such cooperation is on a non-exclusive basis for
         both parties, unless otherwise agreed upon in writing for a particular
         project.

4.2      Expense Savings. Within sixty (60) days after the Effective Date,
         Chopper and FDC shall determine an appropriate mechanism to calculate
         the Expense Savings. Notwithstanding the foregoing sentence, commencing
         on the first full calendar month after the Effective Date and ending
         sixty full calendar months later, Chopper shall deliver to FDC, not
         less than fifteen (15) days after the end of each calendar month, a
         detailed statement calculating the Fees and Expense Savings for the
         most recently completed calendar month.

4.3      Reseller Agreement.

         (a)   Contemporaneously with the execution of this Agreement, the
               parties shall enter into a non-exclusive reseller agreement
               substantially in the form attached hereto as Schedule 4.3(a)
               relating to the resale by FDC and its Affiliates of the Bill
               Presentment and Payment Service, Pay Anyone Service and Payment
               Processing Service of Chopper and its Affiliates to Clients.

         (b)   Pricing. The initial pricing structure for the Bill Presentment
               and Payment Service, Pay Anyone Service or Payment Processing
               Service of Chopper and its Affiliates to be resold by FDC and its
               Affiliates are set forth in Schedule 4.3(b). At least sixty (60)
               days prior to the commencement of any renewal of this Agreement,
               the parties shall in good faith renegotiate the pricing
               structure, and

                                    Page 18

<PAGE>   19

               such structure shall replace the structure then set forth on any
               Schedule 4.3(b). Chopper represents and warrants that the pricing
               for the Bill Presentment and Payment Service, Pay Anyone Service
               or Payment Processing Service to be resold by FDC are at least as
               favorable as the terms granted by Chopper or any of its
               Affiliates to any other Person. If Chopper or any of its
               Affiliates enters into any subsequent or renewal agreement with
               any other Person during the Term that provides for pricing more
               favorable than the pricing provided to FDC, FDC shall be deemed
               to receive the more favorable terms. Chopper shall notify FDC
               promptly of the existence of such more favorable pricing or
               benefits and FDC shall have the right to receive the same
               immediately. [note: the pricing schedule may be folded into the
               reseller agreement to be executed by the parties.]

          (c)  Consumer Pricing. If FDC or any of its Affiliates offers any of
               the Bill Presentment and Payment Service, Pay Anyone Service or
               Payment Processing Service provided by Chopper or its Affiliates
               to consumers, Chopper shall offer to provide FDC and its
               Affiliates such Bill Presentment and Payment Service, Pay Anyone
               Service or Payment Processing Service on at least as favorable
               terms as those provided by Chopper or any its Affiliates to any
               Person reselling or receiving a comparable service. In
               determining the price, level of service and other terms of the
               Bill Presentment and Payment Service, Pay Anyone Service or
               Payment Processing Service to be provided to FDC and its
               Affiliates, Chopper shall take into account (i) the anticipated
               volumes, (ii) the service support levels to be provided, (iii)
               the marketing commitments involved and (iv) any exclusivity
               arrangements and minimum revenue commitments either of the
               parties or their respective Affiliates are bound by.

5.       Term. This Agreement shall be effective on the Effective Date and
         shall continue for a period of five (5) years (the "Term"), unless
         earlier terminated as set forth herein or otherwise extended by
         agreement of the parties.

6.       Termination.

6.1      Change of Control. FDC may immediately terminate this Agreement if
         Chopper or any of its Affiliates enters into a transaction with a
         Specified Processor or any of its Affiliates which results in the
         Specified Processor or any of its Affiliates acquiring Chopper in
         connection with a Change of Control (a "Chopper Acquisition");
         provided, however, that in the event FDC elects to terminate this
         Agreement pursuant to this Section 6.1, then FDC shall be required to
         pay promptly 50% of the sum of all future Minimums payable pursuant to
         Section 3.2. Notwithstanding the foregoing, in the event of a Chopper
         Acquisition, Section 3.1 shall immediately terminate.

6.2      Acquisition. FDC may terminate this Agreement if Chopper or any of its
         Affiliates enters into a transaction with a Specified Processor or any
         of its Affiliates that results in Chopper or any of its Affiliates
         owning fifty percent (50%) or more of the Voting Stock of the Specified
         Processor or fifty percent (50%) or more of the consolidated assets of
         the Specified Processor (any such transactions being a "Specified
         Processor Acquisition");

                                    Page 19

<PAGE>   20

         provided, however, that in the event FDC elects to terminate this
         Agreement pursuant to this Section 6.2, then FDC shall be required to
         pay promptly 50% of the sum of all future Minimums payable pursuant to
         Section 3.1. Notwithstanding the foregoing, in the event of a
         Specified Processor Acquisition, Section 3.1 shall immediately
         terminate.

6.3      Consequences. The following provisions shall survive the termination of
         this Agreement: Sections 7, 8, 9, 10, 11, and 13, and any payment
         obligations set forth in Section 3.2 arising prior to the effective
         date of any such termination.

7.       Confidentiality.

7.1      Definition of Confidential Information. "Confidential Information"
         shall mean any information or materials that could reasonably be
         considered confidential and disclosed by either party in any form or
         medium and whether or not designated either orally, visually or in
         writing as confidential (or like designation) at the time of
         disclosure, including any data or information that is competitively
         sensitive material, and not generally known to the public, including
         products, planning information, marketing strategies, plans, finance,
         operations, customer relationships, customer profiles, sales estimates,
         business plans, and internal performance results relating to the past,
         present or future business activities of a party, their respective
         Affiliates and the customers, clients and suppliers of any of the
         foregoing, and the nature and terms of this Agreement.

7.2      Non-Disclosure Obligation.  Each party to this Agreement shall:

         (a)   safeguard the confidentiality of the disclosing party's
               Confidential Information, exercising at least the same degree of
               care as it would with its own Confidential Information of a
               similar nature, but never less than reasonable care;

         (b)   hold in confidence, and not disclose or reveal to any Person, any
               Confidential Information disclosed under this Agreement without
               the clear and express prior written consent of a duly authorized
               representative of the disclosing party; and

         (c)   not use or disclose any of the Confidential Information for any
               purpose at any time, other than for the limited purpose of
               performance under this Agreement; and

         (d)   upon the expiration or termination of this Agreement for any
               reason, promptly return to the disclosing party all Confidential
               Information (and any copies thereof) in its possession.

7.3      Exclusions. Notwithstanding the foregoing Section 7.2, the parties'
         obligations respecting confidentiality shall not apply to any
         particular information of a party that the other party can demonstrate:

         (a)   was, at the time of disclosure to it, in the public domain;

         (b)   after disclosure to it, is published or otherwise becomes part of
               the public domain through no fault of the receiving party and no
               known fault of the third party;

                                    Page 20

<PAGE>   21

         (c)   was in the possession of the receiving party at the time of
               disclosure to it without being subject to another confidentiality
               agreement;

         (d)   was received after disclosure to it from a third party who had a
               lawful right to disclose such information to it;

         (e)   was independently developed by the receiving party without
               reference to Confidential Information of the furnishing party;

         (f)   was required to be disclosed to any regulatory body having
               jurisdiction over FDC or Chopper or any of their respective
               clients; or

         (g)   that disclosure is necessary by reason of legal, accounting or
               regulatory requirements beyond the reasonable control of the
               receiving party.

7.4      In the case of any disclosure pursuant to Section 7.3(f) or 7.3(g), to
         the extent practicable, the disclosing party shall give prior notice to
         the other party of the required disclosure and shall use commercially
         reasonable efforts to obtain a protective order or an appropriate
         confidentiality agreement covering such disclosure. If such a
         protective order is obtained, such information shall continue to be
         deemed to be Confidential Information.

7.5      Irreparable Harm. Each party acknowledges that if it breaches (or
         threatens to breach) its obligations under this Section 7, the other
         party will suffer immediate and irreparable harm, it being acknowledged
         that legal remedies are inadequate. Accordingly, if a court of
         competent jurisdiction should find that a party has breached (or
         threatened to breach) any such obligations, such party shall not oppose
         the entry of an appropriate order compelling performance by such party
         and restraining it from any further breaches (or threatened breaches).

8.       Representations, Warranties and Covenants.

8.1      By Chopper.  Chopper represents, warrants and covenants to FDC as
         follows:

         (a)   Chopper is a corporation, duly organized, validly existing and in
               good standing under the laws of the State of Delaware;

         (b)   Chopper has full power and authority to execute, deliver and
               perform this Agreement;

         (c)   this Agreement has been duly authorized, executed and delivered
               by Chopper and is the legal, valid and binding obligation of
               Chopper in accordance with its terms; and

         (d)   Chopper shall perform all of its obligations set forth herein in
               a professional and workmanlike manner in accordance with the
               highest applicable industry standards.

                                    Page 21

<PAGE>   22

8.2      By FDC.  FDC represents, warrants and covenants to Chopper as follows:

         (a)   FDC is a corporation, duly organized, validly existing and in
               good standing under the laws of the State of Delaware;

         (b)   FDC has full power and authority to execute, deliver and perform
               this Agreement;

         (c)   this Agreement has been duly authorized, executed and delivered
               by FDC and is the legal, valid and binding obligation of FDC in
               accordance with its terms; and

         (d)   FDC shall perform all of its obligations set forth herein in a
               professional and workmanlike manner in accordance with the
               highest applicable industry standards.

9.       Indemnification.

9.1      By Chopper. Chopper shall indemnify, defend and hold FDC, its
         Affiliates and their respective directors, officers, employees and
         agents (collectively, the "FDC Indemnified Persons") harmless from and
         against and in respect of any and all claims, demands, losses, costs,
         expenses, obligations, liabilities, damages, recoveries and
         deficiencies, including interest, penalties, court costs and attorneys'
         fees (collectively, "Losses"), that any FDC Indemnified Person shall
         incur or suffer, that arise, result from, or relate to:

         (a)   any infringement, misappropriation or violation of any issued
               United States patent or any copyright, trade secret or other
               intellectual property rights (collectively, "Infringement
               Claims") asserted by any third Person against any FDC Indemnified
               Person relating to the services or products provided by Chopper
               or its Affiliates pursuant to this Agreement; and

         (b)   any claim by any third Person relating to the services or
               products provided by Chopper or its Affiliates pursuant to this
               Agreement, unless, and to the extent that, such claim arises, or
               is attributable to, the negligence, breach of contract, or
               unlawful act of FDC or its Affiliates.

9.2      By FDC. FDC shall indemnify, defend and hold Chopper, its Affiliates
         and their respective directors, officers, employees and agents
         (collectively, the "Chopper Indemnified Persons") harmless from and
         against and in respect of any and all Losses that any of Chopper
         Indemnified Persons shall incur or suffer, that arise, result from, or
         relate to:

         (a)   any Infringement Claim asserted by any third Person against any
               Chopper Indemnified Person relating to the services or products
               provided by FDC to Chopper or its Affiliates pursuant to this
               Agreement; and

         (b)   any claim by any third Person relating to the services or
               products provided by FDC and its Affiliates pursuant to this
               Agreement, unless, and to the extent that,

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<PAGE>   23

               such claim arises, or is attributable to, the negligence, breach
               of contract, or unlawful act of Chopper or its Affiliates.

9.3      Third Party. If any indemnifiable claim by a third Person is made
         against any indemnified Person, such indemnified Person shall promptly
         provide written notice, as applicable, to Chopper or FDC of such claim;
         provided that the failure to give such notice shall not affect any
         rights of such indemnified Person hereunder except to the extent
         Chopper or FDC, as applicable, is materially prejudiced by such failure
         to give notice. By delivering written notice to such indemnified Person
         within 15 days after receipt of such indemnified Person's notice,
         Chopper, or FDC may, as applicable, or upon written request of such
         indemnified Person shall, assume the defense and/or settlement of such
         claim at its sole expense through counsel reasonably satisfactory to
         such indemnified Person, provided that:

         (a)   Chopper or FDC, as applicable, shall not permit any lien,
               encumbrance or other adverse charge upon any asset of such
               indemnified Person;

         (b)   Chopper or FDC, as applicable, shall permit such indemnified
               Person to participate in such settlement or defense through
               counsel selected by such indemnified Person at such indemnified
               Person's expense; and

         (c)   Chopper or FDC, as applicable, shall agree to promptly reimburse
               such indemnified Person for the full amount of its liability
               after final determination to the claimant provided such liability
               is indemnifiable under Section 9.

         (d)   If Chopper or FDC, as applicable, shall not have employed counsel
               to defend such claim or if such indemnified Person shall have
               reasonably concluded (with the written advice of counsel) that
               the position of such indemnified Person and Chopper or FDC, as
               applicable, may be in conflict, Chopper or FDC, as applicable,
               shall not have the right to direct the defense of any such claim
               on behalf of such indemnified Person and the reasonable legal and
               other expenses incurred by such indemnified Person shall be borne
               by Chopper or FDC, as applicable. No settlement of a claim that
               involves a remedy other than the payment of money by Chopper or
               FDC, as applicable, shall be entered into by Chopper or FDC, as
               applicable, without the prior written consent of the indemnified
               Party, which consent shall not be unreasonably withheld or
               delayed.

10.      Limitation of Liability.

10.1     A party's liability to the other party or any other Person for damages,
         injuries, losses, costs or expenses of any kind, however caused, based
         on or arising from or in connection with this Agreement, any
         termination hereof, the subject matter hereof, the performance (or
         non-performance) of any service or obligation hereunder, whether
         arising in contract or tort (including as a result of negligence or
         strict liability), and whether or not such party shall have been
         informed, or might have anticipated the possibility of any such damage,
         loss, cost or expense (collectively, "Losses and Expenses"), shall be
         limited to the direct

                                    Page 23

<PAGE>   24

         damages actually incurred by such party or Person and consequential
         damages and lost profits incurred by either party to the extent
         provided for pursuant to Section 11; provided that the aggregate
         amount required to be paid by a party hereto for all such Losses and
         Expenses shall not exceed $100,000,000. The foregoing limitations
         shall not apply to:

         (a)   payment obligations of the parties; or

         (b)   a breach of Section 7.

10.2     Mitigation. Each party shall use reasonable efforts to mitigate
         damages for which the other party is responsible.

10.3     Limitation of Actions . Neither party may assert any cause of action
         against the other party (other than third party claims) under this
         Agreement that accrued more than one (1) year prior to:

         (a)   the filing of a suit (unless arbitration proceedings based on the
               same factual allegation of facts were commenced within one year
               of the accrual of such cause of action); or

         (b)   the commencement of arbitration proceedings alleging such cause
               of action.

10.4     Express Allocation of Risks. The parties expressly acknowledge that the
         limitations contained in this Agreement represent the express agreement
         of the parties with respect to the allocation of risks between the
         parties. The parties acknowledge that but for the limitations contained
         in this Agreement, the parties would not have entered into this
         Agreement.

11.      Exclusion of Damages. NOTWITHSTANDING ANY OTHER PROVISION TO THE
         CONTRARY SET FORTH IN THIS AGREEMENT, IN NO EVENT SHALL EITHER PARTY,
         ANY OF THEIR AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS,
         EMPLOYEES OR AGENTS BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT,
         STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOST
         PROFITS, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR
         CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF
         THE PARTIES REGARDLESS OF WHETHER OR NOT EITHER PARTY OR ANY OTHER SUCH
         ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
         NOTWITHSTANDING THE FOREGOING, RECOVERY MAY BE MADE OF: (I) LOST PROFIT
         AND CONSEQUENTIAL DAMAGES INCURRED BY EITHER PARTY AS A RESULT OF A
         BREACH OF SECTION 7; AND (II) LOST PROFITS ONLY FOR
         BREACHES OF SECTIONS 2.1 AND 3.1.

12.      Compliance with Laws. Each party shall comply with all applicable laws
         and regulations in its performance under this Agreement and have
         obtained all permits or licenses or registrations required to perform
         hereunder.

                                    Page 24

<PAGE>   25

13.      Miscellaneous Terms.

13.1     Further Assurances. Each party hereto agrees to cooperate with the
         other party, at such other party's request and at such other party's
         expense, to execute any and all documents or instruments, or to obtain
         any consents, in order to assign, transfer, perfect, record, maintain,
         enforce or otherwise carry out the intent of the terms of this
         Agreement.

13.2     Delays and Omissions. Except with respect to Section 10.2, no delay or
         omission to exercise any right, power or remedy accruing to a party
         upon any breach or default of a party under this Agreement shall impair
         any such right, power or remedy of any such party nor shall it be
         construed to be a waiver of any such breach or default, or an
         acquiescence therein, or of any similar breach or default thereafter
         occurring; nor shall any waiver of any single breach or default be
         deemed a waiver of any other breach or default theretofore or
         thereafter occurring. Any waiver, permit, consent or approval of any
         kind or character on the part of any such holder of any provisions or
         conditions of this Agreement must be made in writing and shall be
         effective only to the extent specifically set forth in such writing.
         All remedies, under this Agreement shall be cumulative and not
         alternative.

13.3     Amendments. Except as otherwise expressly provided herein, the
         provisions of this Agreement may be amended only by a writing signed
         by the parties hereto.

13.4     Successors and Assigns. Except as otherwise expressly provided herein,
         all covenants and agreements contained in this Agreement by or on
         behalf of any of the parties hereto shall bind and inure to the benefit
         of the respective successors and permitted assigns of the parties
         hereto, whether so expressed or not.

13.5     Final Agreement. This Agreement, together with those documents which
         are schedules and exhibits hereto, constitute the final agreement of
         the parties concerning the matters referred to herein and therein, and
         supersedes all prior and contemporaneous agreements and understandings
         concerning the matters referred to herein and therein.

13.6     Severability. Whenever possible, each provision of this Agreement shall
         be interpreted in such manner as to be effective and valid under
         applicable law, but if any provision of this Agreement is held to be
         prohibited by or invalid under applicable law, such provision shall be
         ineffective only to the extent of such prohibition or invalidity,
         without invalidating the remainder of this Agreement.

13.7     Descriptive Heading. The descriptive headings of this Agreement are
         inserted for convenience of reference only and do not constitute a
         part of this Agreement.

13.8     Notices. Any notices required, desired or permitted to be given
         hereunder, shall be delivered personally or sent by overnight courier
         to the following addresses (or to such other address as each party may
         specify in a notice given hereunder) or transmitted by facsimile
         transmission (with such transmission promptly confirmed by writing
         delivered personally or by overnight courier) and shall be deemed to
         have been received on the day

                                    Page 25

<PAGE>   26

         of personal delivery, one business day after delivery to the overnight
         courier service or, in the case of facsimile transmission, when
         confirmation of such facsimile is received other than by automatic
         means:

               If to FDC:
                             First Data Corporation
                             5660 New Northside Drive
                             Suite 1400
                             Atlanta, GA  30328
                             Attention:  Chairman
                             Facsimile: (770) 857-0405

                    with a copy to:

                             First Data Corporation
                             5660 New Northside Drive
                             Suite 1400
                             Atlanta, GA  30328
                             Attention: General Counsel
                             Facsimile: (770) 857-0405

                    with an additional copy to:

                             Sidley & Austin
                             Bank One Plaza
                             Chicago, Illinois 60603
                             Attention:  Frederick C. Lowinger
                                         Michael A. Gordon
                             Facsimile: (312) 853-7036

                                    Page 26

<PAGE>   27

               If to Chopper:

                             Chopper Corporation
                             4411 E. Jones Bridge Road
                             Norcross, GA  30092
                             Attention: Peter J. Kight
                             Phone:  (678) 375-1600
                             Facsimile:  (678) 375-3010
                             Email:  pkight@checkfree.com

                    with a copy to:

                             Chopper Corporation
                             4411 E. Jones Bridge Road
                             Norcross, GA  30092
                             Attention: Allen L. Shulman
                             Phone:  (678) 375-3632
                             Facsimile:  (678) 375-3633
                             Email:  ashulman@checkfree.com

                    with an additional copy to:

                             Simpson Thacher & Bartlett
                             3373 Hillview Ave.
                             Suite 250
                             Palo Alto, CA  94304
                             Attention: Daniel Clivner
                                        Richard Capelouto
                             Facsimile: (650) 251-5002

13.9     Dispute Resolution.

         (a)   In the event of a Dispute, the parties shall resolve the same in
               accordance with the terms set forth in Exhibit 13.9(a).

         (b)   Notwithstanding anything to the contrary set forth herein,
               neither party shall be required to submit any dispute or
               disagreement regarding the interpretation of any provision of
               this Agreement, the performance by either party of such party's
               obligations under this Agreement or a default hereunder to the
               mechanisms set forth in Section 13.9(a), if such submission would
               solely be seeking equitable relief. Any such judicial proceeding
               seeking equitable relief shall be brought only in a federal or
               state court located in Delaware.

         (c)   Except as necessary in a court proceeding to enforce the
               arbitration provision in Section 13.9(a) or to confirm, vacate,
               modify or correct an award rendered

                                    Page 27

<PAGE>   28

               thereunder, neither a party nor an arbitrator may disclose the
               existence, content, or results of any arbitration held pursuant
               to Section 13.9(a) without the prior written consent of all
               parties to this Agreement. In any judicial proceeding brought
               pursuant to Section 13.9(a) or 13.9(b), each party shall seek
               orders from the court that would seal or otherwise protect the
               confidentiality of the judicial and arbitration proceedings to
               the maximum extent possible.

13.10    Governing Law. THE VALIDITY, MEANING AND EFFECT OF THIS AGREEMENT SHALL
         BE DETERMINED IN ACCORDANCE WITH THE LAWS OF NEW YORK APPLICABLE TO
         CONTRACTS MADE AND TO BE PERFORMED IN THAT STATE.

13.11    Execution in Counterparts. This Agreement may be executed in any number
         of counterparts, each of which when so executed and delivered shall be
         deemed an original, and such counterparts together shall constitute one
         instrument.

13.12    Assignment and Change of Control. This Agreement may not be assigned or
         transferred by either party without the other party's prior written
         consent, which consent shall not be unreasonably withheld or delayed,
         except that, subject to Sections 6.1 and 6.2, this Agreement may be
         assigned by operation of law pursuant to a merger or consolidation.

13.13    Independent Contractor. The relationship of the parties shall be
         solely that of independent contractor and not that of a joint venture,
         partnership, or any other joint relationship.

13.14    Press Release; Public Announcements. Neither party or their respective
         Affiliates shall make any reference to the other party or its
         Affiliates directly or indirectly in any press release or public
         announcement without such other party's prior written consent, which
         consent shall not be unreasonably withheld or delayed.

13.15    Audits. (a) Audits of FDC. Chopper may cause an audit to be made, at
         Chopper's expense, of FDC's applicable records in order to verify the
         performance of any provision contained herein. Any such audit shall be
         conducted only by a third party independent certified public accountant
         (other than on a contingency fee basis) after prior written notice to
         FDC, and shall be conducted during regular business hours at FDC's
         offices and in such a manner as not to interfere with FDC's normal
         business activities. In no event shall an audit be made hereunder more
         frequently than once annually. The results of any such audit shall be
         subject to the nondisclosure obligations set forth in this Agreement.
         In the event that Chopper makes any claim against FDC with respect to
         such audit, Chopper hereby agrees to make available to FDC, upon
         request, the detailed results of the audit as prepared for Chopper by
         its accountant.

         (b) Audits of Chopper. FDC may cause an audit to be made, at FDC's
         expense, of Chopper's applicable records in order to verify the
         performance of any provision contained herein. Any such audit shall be
         conducted only by a third party independent certified public accountant
         (other than on a contingency fee basis) after prior written

                                    Page 28

<PAGE>   29

         notice to Chopper, and shall be conducted during regular business
         hours at Chopper's offices and in such a manner as not to interfere
         with Chopper's normal business activities. In no event shall the
         audits be made hereunder more frequently than once annually. The
         results of any such audit shall be subject to the nondisclosure
         obligations set forth in this Agreement. In the event that FDC makes
         any claim against Chopper with respect to such audit, FDC hereby
         agrees to make available to Chopper, upon request, the detailed
         results of the audit as prepared for FDC by its accountant.

                      [REMAINDER LEFT INTENTIONALLY BLANK]

                                    Page 29

<PAGE>   30

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
Effective Date.

                             CHOPPER CORPORATION

                             By:
                                 ----------------------------------------------
                                     Name:
                                     Title:

                             FIRST DATA CORPORATION

                             By:
                                 ----------------------------------------------
                                     Name:
                                     Title:

                                    Page 30

<PAGE>   31

                                 EXHIBIT 13.9(a)
                                 ---------------

                          DISPUTE RESOLUTION PROCEDURES

         Any controversy or claim arising out of or relating to this Agreement,
or the breach thereof, except claims for equitable relief, shall be settled by
arbitration in the State of Delaware The arbitration shall be administered by
the American Arbitration Association ("AAA") in accordance with its Commercial
Arbitration Rules, and shall be heard by a panel of three (3) arbitrators
selected in accordance with these Rules. After a demand for arbitration is made,
each party may conduct two (2) party and two (2) non-party depositions and may
further request discovery through up to thirty (30) document requests, twenty
(20) written interrogatories, and ten (10) requests for admission, and/or such
other further discovery as permitted by the arbitration panel upon request and
for good cause shown. The arbitrators may awarded damages, except the
arbitrators will have no authority to award punitive or other damages not
measured by the prevailing party's actual damages unless required by statute.
Each party shall be responsible for its own costs and expenses, except that the
arbitrators' compensation shall be taxed against the losing party. Judgment on
the award rendered by the arbitrators may be entered in any court having
jurisdiction thereof. Any judicial proceeding to enforce these Dispute
Resolution Procedures or to confirm, vacate, modify or correct an award rendered
hereunder, shall be brought in a federal or state court located in the State of
Delaware.

                                    Page 31<PAGE>   1
                                                                EXHIBIT 10.55

                   PROVISIONAL WAIVER AND STANDSTILL AGREEMENT

         THIS PROVISIONAL WAIVER AND STANDSTILL AGREEMENT (this "Agreement") is
made and entered into as of the 14th day of March, 2000 by the Lenders party to
the Credit Agreement identified below and FIRST UNION NATIONAL BANK, as Agent
for the Lenders, and RURAL/METRO CORPORATION, a corporation organized under the
laws of Delaware (the "Borrower").

                              Statement of Purpose

         Pursuant to the Amended and Restated Credit Agreement dated as of March
16, 1998 (as amended by First Amendment dated as of June 30, 1998 and as further
amended, restated, supplemented or otherwise modified, the "Credit Agreement")
by and among the Borrower, the Lenders party thereto (the "Lenders") and the
Agent, the Lenders agreed to make certain Extensions of Credit to the Borrower.
Capitalized terms used but not otherwise defined in this Agreement shall have
the meanings ascribed thereto in the Credit Agreement. This Agreement shall be
deemed to be one of the Loan Documents under and pursuant to the Credit
Agreement.

         Pursuant to a letter from the Agent and the Lenders to the Borrower
dated as of February 11, 2000 (the "Waiver Letter"), the Agent and the Lenders
waived provisionally for a specified period ending March 14, 2000 (the "Waiver
Period") the Defaults or Events of Default which resulted, absent such waiver,
solely from the non-compliance with (i) Section 9.1 (Total Debt Leverage Ratio),
Section 9.2 (Total Debt to Total Capitalization) and Section 9.3 (Fixed Charge
Coverage Ratio) of the Credit Agreement, and (ii) the representations and
warranties contained in Section 6.1(p) (No Material Adverse Change) of the
Credit Agreement as they relate to charges taken in the second fiscal quarter
ended December 31, 1999 in connection with the restructuring program announced
by the Borrower pursuant to a news release dated January 27, 2000 (collectively,
the "Acknowledged Defaults"). The Waiver Letter shall be deemed to be one of the
Loan Documents under and pursuant to the Credit Agreement.

         Pursuant to the terms of the Waiver Letter, the Borrower agreed to
enter into good faith negotiations with the Agent and the Lenders to amend the
Credit Agreement on or before March 14, 2000 (the "Waiver Termination Date").
The Borrower, the Agent and the Lenders are continuing to negotiate but have not
yet reached an agreement on the terms of such amendment, and the Borrower, as a
result, has requested an additional period of time in which to continue such
negotiations.

         The Lenders and the Agent are willing to waive the Acknowledged
Defaults provisionally for an additional period of time and to defer the
exercise of remedies during such period, subject to the express terms and
provisions of this Agreement.
<PAGE>   2
                                    Agreement

         NOW, THEREFORE in consideration of the foregoing and for other good and
valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, the parties agree as follows:

         1.       Acknowledgments by Borrower. To induce the Lenders and the
Agent to execute this Agreement, the Borrower and each of the Subsidiary
Guarantors (collectively, the "Credit Parties"), hereby respectively
acknowledge, stipulate and agree as follows:

         (a)      Notwithstanding any provisional waiver as otherwise provided
in the Waiver Letter, the Acknowledged Defaults constitute Defaults and Events
of Default that have occurred, remain uncured and are continuing as of the time
of this Agreement; and because such Events of Default remain uncured, neither
the Agent nor any Lender has any obligation to make any further Extensions of
Credit under the Credit Agreement.

         (b)      Except for the provisional waiver that is the subject of the
Waiver Letter (which shall in all events expire as of the Waiver Termination
Date), as of the time of this Agreement nothing has occurred that constitutes or
otherwise can be construed or interpreted as a waiver of, or otherwise to limit
in any respect any rights or remedies the Lenders or the Agent, or any of them,
have or may have arising as the result of Events of Default that have occurred
or may occur under the Credit Agreement, the remaining Loan Documents or
applicable law.

         (c)      The Loans outstanding as of the date hereof are in an amount
equal to $147,000,000 (the "Existing Loans") and the L/C Obligations outstanding
as of the date hereof are in an amount equal to $6,515,000 (the "Existing L/C
Obligations", and together with the Existing Loans, the "Existing Extensions of
Credit") and no Credit Party has any defense or right of offset with respect to
such amounts.

         (d)      The obligations of the Credit Parties under this Agreement of
any nature whatsoever, whether now existing or hereafter arising, are
"Obligations" as defined in the Credit Agreement.

         (e)      Except as expressly modified by this Agreement, all terms and
provisions of the Credit Agreement and the other Loan Documents, including
without limitation the provisions of Sections 11.3 and 13.10 of the Credit
Agreement, are valid and enforceable and remain in full force and effect
according to their respective terms.

         (f)      Neither Agent nor any Lender has at any time directed or
participated in any aspect of the management of any Credit Party or the conduct
of the business of any Credit Party, and the Credit Parties have made all of
their respective business decisions independently of the Agent or any Lender.
Notwithstanding any other provision of this Agreement or any other contract or
instrument between the Credit Parties, the Lenders or any of them: (i) the
relationship between each of the Agent or any Lender and each of the Credit
Parties shall be limited to the relationship of a lender to a borrower in a
commercial loan transaction; (ii) neither the Agent nor any Lender is or shall
be construed as a partner, joint venturerer, alter-ego, manager, controlling

                                       2
<PAGE>   3
person or other business associate or participant of any kind of any Credit
Party (or any other Person), and neither the Agent nor any Lender intends to
assume any such status at any time; and (iii) neither the Agent not any Lender
shall be deemed responsible for (or a participant in) any acts, omissions or
decisions of any Credit Party, the Agent or any other Lender.

         (g)      Each Credit Party acknowledges and agrees that all
time-related defenses, such as statutes of limitations, doctrines of estoppel,
doctrines of laches or any other rules of law or equity of similar nature, are
hereby tolled with respect to all rights, claims and causes of action of any
kind whatsoever that any Agent or Lender may have against any Credit Party under
the Loan Documents as of the time of the closing of this Agreement through and
including the date which is thirty (30) days after the Waiver Maturity Date (as
defined herein).

         2.       Provisional Waiver and Limited Deferral. The Lenders and the
Agent respectively agree to waive the Acknowledged Defaults provisionally and to
defer the exercise of any rights or remedies arising by reason of Events of
Default that have occurred solely as a result of the occurrence of the
Acknowledged Defaults until that date (as so extended and as may be further
extended, the "Waiver Maturity Date") which is the earliest to occur of (a)
thirty (30) days after the date of this Agreement; (b) the occurrence of any
Event of Default other than (i) the Acknowledged Defaults or (ii) any breach of
the financial covenants that are the subject of the Acknowledged Defaults as of
the fiscal quarter ending March 31, 2000; (c) any Event of Default (as such term
is defined in the Senior Note Indenture (as defined below)) that shall have
occurred under the Indenture dated as of March 16, 1998, by and among the
Borrower, the subsidiaries acting as Guarantors thereto, and the First National
Bank of Chicago, as Trustee (the "Senior Note Indenture"), or (d) the breach of
any of the further conditions or agreements provided in this Agreement, it being
agreed that the breach of any such further condition or agreement shall
constitute an immediate Default and Event of Default under the Credit Agreement.

         3.       Aggregate Commitment; Renewal of Letters of Credit.
Notwithstanding anything in the Credit Agreement or the Waiver Letter to the
contrary and in addition to the terms and provisions thereof and without
affecting in any respect the acknowledgements of Section 1 and other
acknowledgements and agreements of the Borrower under this Agreement:

         (a)      The Aggregate Commitment shall hereby be permanently reduced
to an amount equal to the amount of the Existing Extensions of Credit minus any
prepayments as provided in paragraph 3(b) below minus the amount of any
outstanding Letter of Credit which is cancelled or not renewed pursuant to
paragraph 3(c) plus the amount of Five Million Dollars ($5,000,000); provided,
that any obligation of the Agent and the Lenders to make additional new Loans
shall be at the sole and absolute discretion of, and on terms and conditions
satisfactory to, the Required Lenders.

         (b)      The Aggregate Commitment shall hereafter be further reduced
and the Loans repaid by an amount equal to (i) 100% of the gross cash proceeds,
net of all reasonable costs of sale and taxes paid or payable as a result
thereof by the Borrower and its Subsidiaries, from the sale or other disposition
of assets by the Borrower or any of its Subsidiaries after the date hereof
(including its equity ownership in any Person); provided, that (A) up to an
aggregate amount of

                                       3
<PAGE>   4
$2,000,000 of the gross cash proceeds realized upon any disposition of assets
set forth in the immediately preceding clause (i) shall be exempt from this
paragraph 3(b) and (B) the Borrower agrees that this provision shall not be
deemed to permit the sale of assets not otherwise permitted under the Credit
Agreement, and (ii) 100% of the gross cash proceeds, net of all reasonable costs
of collection, received by the Borrower or any of its Subsidiaries in connection
with disputes over certain receivables (the "Disputed Receivables") with
Medicare/Medicaid carriers in Texas. Such reductions and prepayments shall be
made immediately upon receipt of such net cash proceeds. Notwithstanding
anything to the contrary in any other Loan Document, repayments of Loans in
connection with such reductions to the Aggregate Commitment shall be applied to
the repayment of the Existing Extensions of Credit in the manner and in the
order set forth in section 2.3(b) of the Credit Agreement.

         (c)      Any Letter of Credit outstanding as of the date hereof, which
expires pursuant to its own terms prior to the Waiver Maturity Date, shall, at
the Borrower's request, be renewed pursuant to the terms of the Credit Agreement
as amended by this Agreement.

         (d)      The Existing Loans shall bear interest at a rate equal to the
Base Rate plus the Applicable Margin. From and after the Waiver Maturity Date
and at the option of the Required Lenders, all amounts due hereunder shall bear
interest at a rate equal to two percent (2%) in excess of the rate set forth in
this paragraph (d).

         (e)      Effective upon the execution of this Agreement, (i) elections
of or conversions to LIBOR Rate Loans are terminated and (ii) if an Interest
Period with respect to an existing LIBOR Rate Loan expires, such Loan will be
continued only as a Base Rate Loan.

         4.       Further Agreements. Notwithstanding anything in the Credit
Agreement or the Waiver Letter to the contrary and in addition to the terms and
provisions set forth therein:

         (a)      The parties hereto hereby agree that the terms and provisions
set forth in Section 13.9(b) of the Credit Agreement shall remain in full force
and effect; provided, that (i) the Borrower shall have no right to consent to
any such assignment by a Lender thereunder and (ii) there shall be no minimum
amount required to be assigned as set forth in clause (ii) thereof.

         (b)      In addition to the reports required in other Loan Documents,
the Borrower shall provide the following reports to the Agent and the Lenders:

                  (i)      no later than Wednesday of each week, a report
                           comparing the actual cash flow for the calendar week
                           most recently ended to the projected cash flow for
                           such week set forth in the Cash Flow Projection (as
                           hereinafter defined);

                  (ii)     no later than fifteen calendar days after the last
                           day of each fiscal month, an unaudited Consolidated
                           balance sheet of the Borrower and its Subsidiaries as
                           of the close of such fiscal month and unaudited
                           Consolidated statements of income, retained earnings
                           and cash flows and consolidating statements of income
                           for the fiscal month then ended and that portion of
                           the Fiscal Year

                                       4
<PAGE>   5
                           then ended, all in reasonable detail setting forth in
                           comparative form the corresponding budgeted figures
                           for the portion of the Fiscal Year then ended and the
                           corresponding figures for the preceding Fiscal Year
                           for the portion of the Fiscal Year then ended and
                           prepared by the Borrower in accordance with GAAP,
                           subject to year-end adjustments and, if applicable,
                           containing disclosure of the effect on the financial
                           position or results of operations of any change in
                           the application of accounting principles and
                           practices during the period, and certified by the
                           chief financial officer, senior vice president of
                           finance or vice president of finance of the Borrower
                           to present fairly in all material respects the
                           financial condition of the Borrower and its
                           Subsidiaries as of their respective dates and the
                           results of operations of the Borrower and its
                           Subsidiaries for the respective periods then ended,
                           subject to normal year-end adjustments;

                  (iii)    no later than fifteen calendar days after the last
                           day of each fiscal month, a report of accounts
                           receivable and accounts payable for the fiscal month
                           then ending;

                  (iv)     no later than the last day of each calendar week, a
                           report of the collections and remittances by the
                           Borrower and its Subsidiaries with respect to the
                           Disputed Receivables;

                  (v)      no later than the last day of each calendar week, a
                           cash flow projection (the "Cash Flow Projection") for
                           the Borrower and its Subsidiaries, prepared on a
                           "rolling" basis for the next succeeding thirteen-week
                           period; and

                  (vi)     no later than the first day of each calendar month,
                           an update on the projected assets sales by the
                           Borrower and its Subsidiaries and information with
                           respect to the sale of the Borrower's Subsidiary in
                           Argentina.

         (c)      The Credit Parties agree to provide the Agent and the Lenders
         with reasonable access to the each financial consultant retained by the
         Credit Parties, including, without limitation, the Company Financial
         Consultant (as defined herein) and the work product of such consultant.
         The Credit Parties further agree and acknowledge that the Agent and the
         Lenders shall retain all other information and access under the Loan
         Documents and this Agreement which shall include, without limitation,
         the right of the Agent and the Lenders to retain the Lender Financial
         Consultant (as defined herein).

         (d)      The Credit Parties agree to refrain from any factoring or like
         disposition of accounts receivable.

         (e)      The Borrower shall have identified the Disputed Receivables to
         the satisfaction of the Agent, in its sole discretion, on or before
         March 24, 2000.

                                       5
<PAGE>   6
         (f)      The Borrower agrees to pay on the demand of the Agent all
         outstanding fees and expenses under the Credit Agreement and under
         Section 9(b) hereof.

         5.       Conditions. The effectiveness of this Agreement shall be
conditioned upon the following:

         (a)      The following documents shall have been duly authorized and
executed by the parties thereto, shall be in full force and effect and no
default shall exist thereunder, and the Borrower shall have delivered original
counterparts thereof to the Agent:

                  (i)      this Agreement, duly executed and delivered by the
                           Credit Parties, the Agent and the Lenders
                           constituting Required Lenders; and

                  (ii)     such other documents, certificates and instruments as
                           the Agent reasonably requests.

         (b)      The Borrower shall have engaged a financial consultant (the
"Company Financial Consultant") to assist in validating what steps are required
to be taken to restructure the business of the Credit Parties.

         6.       Limited Effect of Agreement. Except as expressly provided in
this Agreement, the Credit Agreement, INCLUDING WITHOUT LIMITATION PROVISIONS
FOR ARBITRATION AND WAIVER OF JURY TRIAL OF SECTIONS 13.5 AND 13.6, and each
other Loan Document shall continue to be, and shall remain, in full force and
effect. This Agreement shall not be deemed or otherwise construed: to be a
waiver of, or consent to or a modification or amendment of, any other term or
condition of the Credit Agreement or any other Loan Document; to prejudice any
other right or rights that the Agent or the Lenders, or any of them, may now
have or may have in the future under or in connection with the Credit Agreement
or the Loan Documents, as such documents may be amended, restated or otherwise
modified from time to time; to be a commitment or any other undertaking or
expression of any willingness to engage in any further discussion with any
Credit Party or any other person, firm or corporation with respect to any
waiver, amendment, modification or any other change to the Credit Agreement or
the Loan Documents or any rights or remedies arising in favor of the Lenders or
the Agent, or any of them, under or with respect to any such documents; or to be
a waiver of, or consent to or a modification or amendment of, any other term or
condition of any other agreement by and among any Credit Party, on the one hand,
and the Agent or any other Lender, on the other hand. Neither the requirements
of good faith and fair dealing nor any other theory, concept or argument shall
require any Lender to impart upon any Credit Party any further or greater
benefits; to suffer any prejudice or impairment of any kind whatsoever; or to
tolerate any noncompliance with this Agreement and the other Loan Documents,
because each Lender has bargained for and given valuable consideration for this
Agreement and the other Loan Documents and its creation of express, explicit and
objective limits of what benefits each Lender is willing to provide to the
Credit Parties, and what, in return, the Credit Parties are required to provide
to each Lender. This Agreement and the other Loan Documents provide a clear
statement of each Lender's requirements and obligations and creates an agreed
upon standard of

                                       6
<PAGE>   7
performance upon which each Lender is entitled to rely in exercising and
enforcing its respective remedies under the Loan Documents.

         7.       Release. The Borrower, on behalf of itself and any Person
claiming by, through, or under the Borrower, and each Subsidiary of the
Borrower, on behalf of itself and Persons claiming by, through, or under such
Subsidiary, respectively, acknowledges that it has no claim, counterclaim,
setoff, action or cause of action of any kind or nature whatsoever ("Claims")
against all or any of the Agent, the Lenders or any of the Agent's or the
Lenders' directors, officers, employees, agents, attorneys, financial advisors,
legal representatives, successors and assigns (the Agent, the Lenders and their
directors, officers, employees, agents, attorneys, financial advisors, legal
representatives, successors and assigns are jointly and severally referred to as
the "Lender Group"), that directly or indirectly arise out of or are based upon
or in any manner connected with any "Prior Event" (as defined below), and the
Borrower and each Subsidiary of the Borrower hereby releases the Lender Group
from any liability whatsoever should any Claims nonetheless exist. As used
herein the term "Prior Event" means any transaction, event, circumstances,
action, failure to act or occurrence of any sort or type, whether known or
unknown, which occurred, existed, was taken, permitted or begun prior to the
execution of this Agreement and occurred, existed, was taken, permitted or begun
in accordance with, pursuant to or by virtue of any terms of this Agreement, the
transactions referred to herein, any Loan Document or oral or written agreement
relating to any of the foregoing, including without limitation any approval or
acceptance given or denied.

         8.       Representations and Warranties. By its execution hereof, the
Borrower hereby certifies on behalf of itself and the other Credit Parties that
each of the representations and warranties set forth in the Credit Agreement and
the other Loan Documents is true and correct as of the date hereof as if fully
set forth herein, and that as of the date hereof no Default or Event of Default
(other than Events of Default occurring as a result of the occurrence of the
Acknowledged Defaults) has occurred and is continuing. Additionally, the
Borrower represents and warrants that since March 14, 2000, no event which has
had, or could reasonably be expected to have, a Material Adverse Effect has
occurred, except as previously disclosed in writing to the Agent.

         9.       Fees and Expenses.

         (a)      The Borrower shall pay to the Agent, for distribution to the
Lenders pro rata in accordance with their Commitment Percentages, a fee in an
amount equal to $500,000 which such fee shall be fully earned on the date first
written above and shall be due and payable in full on or prior to the Waiver
Maturity Date.

         (b)      Notwithstanding anything set forth in any Loan Document to the
contrary and in addition to any of the terms and provisions thereof each of the
Credit Parties agrees to reimburse Agent for all out-of-pocket expenses incurred
(including the reasonable fees and expenses of all of its legal counsel,
advisors, consultants and auditors) retained in connection with the Loan
Documents and the related transactions, documentation and advice in connection
therewith in respect of the administration, default or collection of the
Existing Extensions of Credit or in connection with the Credit Agreement and
related documentation and the exercise, preservation or enforcement of any of
Agent's and Lenders' rights thereunder. Notwithstanding the

                                       7
<PAGE>   8
generality of the foregoing, the Credit Parties hereby agree to reimburse the
Agent for all reasonable fees, costs and expenses, including the reasonable
fees, costs and expenses of counsel or other advisors (including management
consultants and appraisers) for advice, assistance, or other representation in
connection with: (i) the forwarding to the Borrower or any other Person on
behalf of Borrower by the Agent of the proceeds of the Existing Extensions of
Credit; (ii) any amendment, modification or waiver of, or consent with respect
to, any of the Loan Documents or related documents or advice in connection with
the administration and collection of the Existing Extensions of Credit or the
rights hereunder or thereunder; (iii) any litigation, contest, dispute, suit,
proceeding or action (whether instituted by Agent, any Lender, any Credit Party
or any other Person) in any way relating to the Existing Extensions of Credit,
any of the Loan Documents and related documentation or any other agreement to be
executed or delivered in connection therewith or herewith, whether as party,
witness, or otherwise, including any litigation, contest, dispute, suit, case,
proceeding or action, and any appeal or review thereof, in connection with a
case commenced by or against the Credit Parties or any other Person that may be
obligated to Agent or any Lender by virtue of the Loan Documents; including any
such litigation, contest, dispute, suit, proceeding or action arising in
connection with any work-out or restructuring of the Existing Extensions of
Credit during the pendency of one or more Events of Default; (iv) any attempt to
enforce any remedies of Agent or any Lender against any or all of the Persons
that may be obligated to Agent or any Lender by virtue of any of the Loan
Documents; including any such attempt to enforce any such remedies in the course
of any work-out or restructuring of the Existing Extensions of Credit during the
pendency of one or more Events of Default; (v) any work-out or restructuring of
the Existing Extensions of Credit during the pendency of one or more Events of
Default; and (vi) efforts to (A) monitor the Existing Extensions of Credit or
any of the other indebtedness obligations of the Credit Parties, and (B)
evaluate, observe or assess any of respective obligations under the Loan
Documents including as to each of clauses (i) through (vi) above, all reasonable
attorneys' and other professional and service providers' fees arising from such
services, including those in connection with any appellate proceedings; and all
expenses, costs, charges and other fees reasonably incurred by such counsel and
others in any way or respect arising in connection with or relating to any of
the events or actions described herein shall be payable, on demand, by the
Credit Parties to the Agent. Without limiting the generality of the foregoing,
such expenses, costs, charges and fees may include: fees, costs and expenses of
accountants, financial advisors, appraisers, investment bankers, management and
other consultants and paralegals; court costs and expenses; photocopying and
duplication expenses; court reporter fees, costs and expenses; long distance
telephone charges; air express charges; telegram or telecopy charges;
secretarial overtime charges; and expenses for travel, lodging and food paid or
incurred in connection with the performance of such legal or other advisory
services.

         (c)      In addition to the fees and expenses set forth above, the
Borrower hereby agrees that the Agent may retain, at the sole cost and expense
of the Credit Parties, a financial consultant (the "Lender Financial
Consultant") satisfactory to the Agent. The Credit Parties shall provide the
Lender Financial Consultant with all reasonable requested access to their
respective officers and senior level employees, books and records. In addition,
at the request of the Agent, the Borrower shall provide the Agent with a
retainer for the Lender Financial Consultant.

                                       8
<PAGE>   9
         10.      Covenant of the Borrower to Amend the Credit Agreement. To
induce the Agent and the Required Lenders to agree to the terms of this
Agreement, the Borrower hereby agrees to continue negotiations with the Agent
and the Lenders to amend the Credit Agreement on or before the Waiver Maturity
Date in a manner acceptable to the Agent and the Lenders, in their sole and
absolute discretion.

THE FAILURE OF THE BORROWER TO AMEND THE CREDIT AGREEMENT IN A MANNER ACCEPTABLE
TO THE AGENT AND THE LENDERS, IN THEIR SOLE AND ABSOLUTE DISCRETION, BY THE
WAIVER TERMINATION DATE SHALL CONSTITUTE AN IMMEDIATE EVENT OF DEFAULT UNDER THE
CREDIT AGREEMENT, WHICH EVENT OF DEFAULT SHALL PERMIT THE AGENT AND THE LENDERS
THE RIGHT TO PURSUE ALL RIGHTS AND REMEDIES UNDER THE CREDIT AGREEMENT AND THE
OTHER LOAN DOCUMENTS. THE BORROWER ACKNOWLEDGES THAT THE PROVISIONS OF THIS
PARAGRAPH 10 ARE A MATERIAL AND SUBSTANTIAL INDUCEMENT TO THE AGREEMENT OF THE
PARTIES HERETO TO ENTER INTO THIS AGREEMENT.

         11.      No Third Party Beneficiaries. This Agreement does not and
shall not be construed to confer any rights or remedies upon any Person other
than the parties to this Agreement and their respective successors and permitted
assigns.

         12.      Governing Law. This Agreement shall be governed by and
construed in accordance with the laws of the State of North Carolina.

         13.      Counterparts. This Agreement may be executed in separate
counterparts, each of which when executed and delivered is an original but all
of which taken together constitute one and the same instrument.

                                       9
<PAGE>   10
         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed as of the date and year first above written.

                                            BORROWER:

                                RURAL/METRO CORPORATION, a Delaware corporation

                                By: /s/ DEAN HOFFMAN
                                    --------------------------------
                                   Name:  Dean Hoffman
                                   Title: Vice President

                            [Signature Pages follow]

[Waiver Letter]
<PAGE>   11
                                LENDERS:

                                FIRST UNION NATIONAL BANK,
                                as Agent and Lender

                                By: /s/ RON R. FERGUSON
                                   -----------------------
                                    Name: Ron R. Ferguson
                                    Title: Director

                            [Signature Pages follow]
<PAGE>   12
                                FLEET BANK, N.A., as Lender

                                By:_________________________________
                                   Name:____________________________
                                   Title:___________________________

                            [Signature Pages follow]
<PAGE>   13
                                BANK ONE, NA, as Lender

                                By: /s/ DENNIS WARREN
                                    --------------------------------
                                    Name:  Dennis Warren
                                    Title: Vice President

                            [Signature Pages follow]
<PAGE>   14
                                ABN AMRO BANK N.V., as Lender

                                By:  /s/ STEVEN C. WIMPENNY
                                   ----------------------------------
                                   Name: Steven C. Wimpenny
                                   ----------------------------------
                                   Title: Group Senior Vice President
                                   ----------------------------------

                            [Signature Pages follow]
<PAGE>   15
                                WELLS FARGO BANK, as Lender

                                By:_________________________________
                                   Name:____________________________
                                   Title:___________________________

                            [Signature Pages follow]
<PAGE>   16
                                GENERAL ELECTRIC CAPITAL CORPORATION, as Lender

                                By:  /s/ KARL KIEFFER
                                   ---------------------------------
                                   Name: Karl Kieffer
                                   ---------------------------------
                                   Title: Duly Authorized Signatory
                                   ---------------------------------

                            [Signature Pages follow]
<PAGE>   17
                                BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                                  ASSOCIATION, as Lender

                                By:  /s/  KURT A. HUISMAN
                                   ---------------------------------
                                   Name:  Kurt A. Huisman
                                        ----------------------------
                                   Title: Vice President
                                         ---------------------------

                            [Signature Pages follow]
<PAGE>   18
                                PARIBAS, as Lender

                                By: /s/ Don L. Unruh
                                   _________________________________
                                   Name: Don L. Unruh
                                        ____________________________
                                   Title: Vice President
                                         ___________________________

                                By: /s/ William A. Wexler
                                   _________________________________
                                   Name: William A. Wexler
                                        ____________________________
                                   Title: Director
                                         ___________________________
<PAGE>   19
By execution hereof, the undersigned Subsidiary Guarantors hereby acknowledge
and agree to the terms hereof; hereby reaffirm their obligations under the
Subsidiary Guaranty and the Intercompany Subordination Agreement; acknowledge
that the Guaranty Obligations with respect to the Subsidiary Guaranty include
the obligations under this Agreement; acknowledge that the Senior Debt as
defined in and with respect to the Intercompany Subordination Agreement include
the obligations under this Agreement; and hereby agree that the terms of the
Subsidiary Guaranty shall remain in full force and effect notwithstanding the
terms of the Waiver Letter or this Agreement or any other event or condition
which has occurred.

ACCEPTED AND AGREED TO AS OF MARCH 14, 2000.
AID AMBULANCE AT VIGO COUNTY, INC., an Indiana corporation, AMBULANCE TRANSPORT
SYSTEMS, INC., a New Jersey corporation, AMERICAN LIMOUSINE SERVICE, INC., an
Ohio corporation, ARROW AMBULANCE, INC., an Idaho corporation, BEACON
TRANSPORTATION, INC., a New York corporation, COASTAL EMS, INC., a Georgia
corporation, CORNING AMBULANCE SERVICE INC., a New York corporation, DONLOCK,
LTD., a Pennsylvania corporation, E.M.S. VENTURES, INC., a Georgia corporation,
EMS VENTURES OF SOUTH CAROLINA, INC., a South Carolina corporation, EASTERN
AMBULANCE SERVICE, INC., a Nebraska corporation, EASTERN PARAMEDICS, INC., a
Delaware corporation, GOLD CROSS AMBULANCE SERVICES, INC., a Delaware
corporation, GOLD CROSS AMBULANCE SERVICE OF PA., INC., an Ohio corporation,
KEEFE & KEEFE, INC., a New York corporation, KEEFE & KEEFE AMBULETTE, LTD., a
New York corporation, LASALLE AMBULANCE INC., a New York corporation, MEDI-CAB
OF GEORGIA, INC., a Delaware corporation, MEDICAL EMERGENCY DEVICES AND SERVICES
(MEDS), INC., an Arizona corporation, MEDICAL TRANSPORTATION SERVICES, INC., a
South Dakota corporation, MEDSTAR EMERGENCY MEDICAL SERVICES, INC., a Delaware
corporation, MERCURY AMBULANCE SERVICE, INC., a Kentucky corporation, METRO CARE
CORP., an Ohio corporation, MO-RO-KO, INC., an Arizona corporation, MULTI CAB
INC., a New Jersey corporation, MULTI-CARE INTERNATIONAL, INC., a New Jersey
corporation, MULTI-CARE MEDICAL CAR SERVICE, INC., a New Jersey corporation,
MULTI-HEALTH CORP., a Florida corporation, MYERS AMBULANCE SERVICE, INC., an
Indiana corporation, NATIONAL AMBULANCE & OXYGEN SERVICE, INC., a New York
corporation, NORTH MISS. AMBULANCE SERVICE, INC., a Mississippi corporation,
PROFESSIONAL MEDICAL SERVICES, INC., an Arkansas corporation, RISC AMERICA
ALABAMA FIRE SAFETY SERVICES, INC., a Delaware corporation, RMFD OF NEW JERSEY,
INC., a Delaware corporation, R/M MANAGEMENT CO., INC., an Arizona corporation,
R/M OF MISSISSIPPI, INC., a Delaware corporation, R/M OF TENNESSEE G.P., INC., a
Delaware corporation, R/M OF TENNESSEE L.P., INC., a Delaware corporation, R/M
OF TEXAS G.P., INC., a Delaware corporation, R/M PARTNERS, INC., a Delaware
corporation, RMC CORPORATE CENTER, L.L.C., an Arizona limited liability company,
By: RURAL/METRO CORPORATION, an Arizona corporation, Its Member, RURAL/METRO
ARGENTINA, L.L.C., an Arizona limited liability company, By: RURAL/METRO
INTERNATIONAL, INC., a Delaware corporation, Its Member, RURAL/METRO BRASIL,
L.L.C., an Arizona limited liability company, By: RURAL/METRO INTERNATIONAL,
INC., a Delaware corporation, Its Member, RURAL/METRO CANADIAN HOLDINGS, INC., a
Delaware corporation, RURAL/METRO COMMUNICATIONS SERVICES, INC., a Delaware
corporation, RURAL/METRO CORPORATION, an Arizona corporation, RURAL/METRO
CORPORATION OF FLORIDA, a Florida corporation, RURAL/METRO CORPORATION OF
TENNESSEE, a Tennessee corporation, RURAL/METRO FIRE DEPT., INC., an Arizona
corporation, RURAL/METRO HOSPITAL SERVICES, INC., a Delaware corporation

                                By: /s/ Dean Hoffman
                                    ________________________________
                                   Name: Dean Hoffman
                                         ___________________________
                                   Title: Vice President
                                         ___________________________
<PAGE>   20
RURAL/METRO INTERNATIONAL, INC., a Delaware corporation, RURAL/METRO LOGISTICS,
INC., a Delaware corporation, RURAL/METRO MID-ATLANTIC, INC., a Delaware
corporation, RURAL/METRO MID-SOUTH, L.P., a Delaware limited partnership, By:
R/M OF TENNESSEE G.P., INC., a Delaware corporation, Its General Partner,
RURAL/METRO OF ALABAMA, INC., a Delaware corporation, RURAL/METRO OF ARGENTINA,
INC., a Delaware corporation, RURAL/METRO OF ARKANSAS, INC., a Delaware
corporation, RURAL/METRO OF ARLINGTON, INC., a Delaware corporation, RURAL/METRO
OF BRASIL, INC., a Delaware corporation, RURAL/METRO OF CALIFORNIA, INC., a
Delaware corporation, RURAL/METRO OF CENTRAL ALABAMA, INC., a Delaware
corporation, RURAL/METRO OF CENTRAL COLORADO, INC., a Delaware corporation,
RURAL/METRO OF CENTRAL OHIO, INC., a Delaware corporation, RURAL/METRO OF
COLORADO, a Delaware corporation, RURAL/METRO OF GEORGIA, INC., a Delaware
corporation, RURAL/METRO OF GREATER SEATTLE, INC., a Washington corporation,
RURAL/METRO OF INDIANA, INC., a Delaware corporation, RURAL/METRO OF INDIANA,
L.P., a Delaware limited partnership, By: THE AID AMBULANCE COMPANY, INC., a
Delaware corporation, Its General Partner, RURAL/METRO OF INDIANA II, L.P., a
Delaware limited partnership, By: THE AID AMBULANCE COMPANY, INC., a Delaware
corporation, Its General Partner, RURAL/METRO OF KENTUCKY, INC., a Delaware
corporation, RURAL/METRO OF MISSISSIPPI, INC., a Delaware corporation,
RURAL/METRO OF NEBRASKA, INC., a Delaware corporation, RURAL/METRO OF NEVADA,
INC., a Delaware corporation, RURAL/METRO OF NEW YORK, INC., a Delaware
corporation, RURAL/METRO OF NORTH FLORIDA, INC., a Florida corporation,
RURAL/METRO OF NORTH TEXAS, L.P., By: R/M OF TEXAS G.P., INC., a Delaware
corporation, Its General Partner, RURAL/METRO OF NORTHERN OHIO, INC., a Delaware
corporation, RURAL/METRO OF OHIO, INC., a Delaware corporation, RURAL/METRO OF
OREGON, INC., a Delaware corporation, RURAL/METRO OF ROCHESTER, INC., a New York
corporation, RURAL/METRO OF SAN DIEGO, INC., a California corporation,
RURAL/METRO OF SOUTH CAROLINA, INC., a Delaware corporation, RURAL/METRO OF
SOUTH DAKOTA, INC., a Delaware corporation, RURAL/METRO OF SOUTHERN OHIO, INC.,
an Ohio corporation, RURAL/METRO OF TENNESSEE, L.P., a Delaware limited
partnership, By: R/M OF TENNESSEE G.P., INC., a Delaware corporation, Its
General Partner, RURAL/METRO OF TEXAS, INC., a Delaware corporation, RURAL/METRO
OF TEXAS, L.P., a Delaware limited partnership, By: R/M OF TEXAS G.P., INC., a
Delaware corporation, Its General Partner, RURAL/METRO PROTECTION SERVICES,
INC., an Arizona corporation, RURAL/METRO TEXAS HOLDINGS, INC., a Delaware
corporation, SW GENERAL, INC., an Arizona corporation, SIOUX FALLS AMBULANCE,
INC., a South Dakota corporation, SOUTH GEORGIA EMERGENCY MEDICAL SERVICES,
INC., a Georgia corporation, SOUTHWEST AMBULANCE AND RESCUE OF ARIZONA, INC., an
Arizona corporation, SOUTHWEST AMBULANCE OF CASA GRANDE, INC., an Arizona
corporation, SOUTHWEST AMBULANCE OF TUCSON, INC., an Arizona corporation,
SOUTHWEST GENERAL SERVICES, INC., an Arizona corporation, THE AID AMBULANCE
COMPANY, INC., a Delaware corporation, THE AID COMPANY, INC., an Indiana
corporation, TOWNS AMBULANCE SERVICE, INC., a New York corporation, VALLEY FIRE
SERVICE, INC., a Delaware corporation, W & W LEASING COMPANY, INC., an Arizona
corporation

                                By: /s/ Dean Hoffman
                                   ________________________________
                                   Name: Dean Hoffman
                                        ___________________________
                                   Title: Vice President
                                         ___________________________

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