Document:

<PAGE>

                                                 Exhibit 10.7

December 27, 1999

PERSONAL AND CONFIDENTIAL

Mr. Clark Sisson
3900 Cedar Bluff Court NE
Cedar Rapids, IA   52411

RE:  DEERFIELD RELOCATION PROGRAM -- AMENDED

Dear Clark:

Welcome to our corporate headquarters! On behalf of APAC Customer Services, I
am pleased to present you with a comprehensive relocation package for your
move to the Deerfield, Illinois area.  This letter is merely intended to
outline the key components of the Deerfield Relocation Program for your
information.  More specific information about the Program will be provided to
you shortly from U.S. Relocation, our relocation partner.

RELOCATION PROGRAM

1.  The Company-provided benefits under the Program are as follows:

    a. Marketing assistance with the sale of your home in Cedar Rapids, Iowa
       via a realtor referred to you by U.S. Relocation.

    b. Payment of closing costs associated with the sale of your home in
       Cedar Rapids, Iowa, including realtor commissions and other costs
       normally paid by the seller.

    c. Payment for the move and complete unpack of your household goods and
       personal possessions from your home in Cedar Rapids, Iowa to your new
       home in the Deerfield, Illinois area.

    d. Payment of a moving allowance in the amount of $10,000 (net of taxes)
       to assist you with miscellaneous expenses.

    e. Home finding assistance in the Deerfield, Illinois area via a realtor
       associated with one of the Company's preferred relocation partners.

<PAGE>

Mr. Clark Sisson
December 27, 1999
Page 2

    f. Payment of any points and loan origination fees associated with your
       new mortgage on your new home in the Deerfield, Illinois area, up to
       2% of the principal amount of your new mortgage.

    g. Payment of any fees associated with the purchase of your new home in
       the Deerfield, Illinois area normally paid for by the buyer, such as
       recording fees, title/abstract fees and home inspections, up to 1% of
       the principal amount of your new mortgage.

    h. Payment (to be applied toward your new mortgage) of an amount (net of
       taxes) that, in addition to the proceeds from the sale of your current
       home, will equal 30% of the purchase price of your new home in the
       Deerfield, Illinois area.  (We estimate this amount to be
       approximately $75,000, but it could be more or less depending on your
       actual current equity position and the sale price of your current
       home.)

    i. Payment of a monthly mortgage subsidy (net of taxes) for five years.
       This payment will equal 100% of the difference, if any, between the
       total monthly payments (including principal, interest, and property
       taxes) on your home in Cedar Rapids, Iowa and your new home in the
       Deerfield, Illinois area for the first three years, 75% of the
       difference for Year 4, and 50% of the difference for Year 5.

    j. Price protection of the value of your home in Cedar Rapids, Iowa
       ($490,000).

    k. Duplicate mortgage protection for up to 6 months on your Cedar Rapids
       home, once you have closed on your Chicago area residence.  We will
       also work with U.S. Relocation on the possible third party purchase of
       the Cedar Rapids home.

    l. A bridge loan, secured by the equity in your Cedar Rapids home, will
       be available to enable you to close on your Chicago area home.

    m. Additional services, such as temporary housing and household goods
       storage, are available to you, as your individual situation requires.

<PAGE>

Mr. Clark Sisson
December 27, 1999
Page 3

2.  To be eligible for these relocation benefits, you must execute an
    Employee Reimbursement Agreement under which you agree to reimburse the
    Company in the event that, within 24 months of your move to Deerfield,
    Illinois, you voluntarily terminate your employment or the Company
    involuntarily terminates your employment for "Cause."  An Employee
    Reimbursement Agreement is attached for your review and signature.

3.  Relocation benefits that are subject to tax will be grossed-up for tax
    purposes.  The amount of the payments for these relocation benefits will
    be reflected on your W-2 at the end of the year.

COMPENSATION

1.  Your 20% increase in base compensation from $225,000 to $270,000 (annual
    amount is stated for convenience and not intended as a contract) will
    become effective when you complete the relocation of your household to
    the Deerfield, Illinois area.  Your relocation must be complete by April
    30, 2000.  In addition, you will receive base salary adjustments of no
    less than $10,000 during each of your first three years working at the
    Deerfield office, as long as your performance at least "Meet
    Expectations."

2.  Your annual bonus opportunity will be consistent with that available to
    executives at your level in the organization as it exists from year to
    year.  For 2000, this opportunity is 20%-40%-60% of base salary for
    threshold-target-maximum performance, respectively.

3.  Upon signing this letter and the enclosed Employee Reimbursement
    Agreement, and subject to the approval of the Compensation Committee, you
    will be granted options to purchase 30,000 shares of APAC stock at an
    exercise price equal to the mean between the high and low prices at which
    APAC's common stock trades on the day you sign these documents as
    reported by Bloomberg Financial Markets.  Such options will vest at the
    rate of 20% per year during the first five years of the options' ten-year
    term.

<PAGE>

Mr. Clark Sisson
December 27, 1999
Page 4

4.  With respect to the stock options granted pursuant to this letter as well
    as all other options granted to you, in the event of a "Change of
    Control" (as defined in Attachment A to this letter), 50% of the unvested
    portion of all outstanding options shall be fully and immediately vested;
    the balance shall vest if within one (1) year of the "Change of Control",
    your employment with APAC terminates for "Good Reason" (as hereinafter
    defined).

    For  purposes hereof, the term "Good Reason" shall mean any of (i) your
    dismissal from employment by APAC, other than for "Cause" (as defined
    below), (ii) your voluntary resignation within ninety (90) days following
    (A) a material alteration in your title, duties or responsibilities or
    (B) relocation of your office by more than twenty (20) miles from both
    your current personal residence and Deerfield, Illinois or (C) reduction
    in your base salary or Incentive Bonus participation; provided such
    voluntary resignation shall be upon no less than thirty (30) days prior
    written notice and the reasons specified therein are not cured during the
    (30) day period immediately following such notice.

5.  Finally, if APAC terminates your employment other than for "Cause", you
    will be entitled to receive severance payments equal to eighteen (18)
    months base salary.  Termination for "Cause" means termination of your
    employment due to (a) gross misconduct or gross negligence in the
    performance of your employment duties, (b) commission by you of a crime
    involving fraud or moral turpitude that can reasonably be expected to
    have an adverse effect on the business, reputation or financial situation
    of the Company, or (c) refusal to comply with lawful directives, rules or
    policies of the Company.

More detailed information about these benefits will be provided in the
Program materials from U.S. Relocation.  The description in those materials
will govern over this summary.  Any questions you may have about the
Relocation Program should be directed to Cindy Corkery, Director, Corporate
Recruiting.  Please direct all questions about compensation to me.  Also,
please note that by signing this letter, you agree that it supercedes the
relevant terms outlined in your April 7, 1999 letter, as well as any other
oral or written commitments made to you.

<PAGE>

Mr. Clark Sisson
December 27, 1999
Page 5

Once again, welcome to Deerfield.  You are an important asset to the Company,
and Peter and I look forward to having you on the team.

Sincerely,

Warren N. Rothman
Senior Vice President
Human Resources

WNRpl
Enclosures
Cc:  Cindy Corkery
     Peter Leger

Accepted by:

_____________________
Clark Sisson

Dated:  December __, 1999

<PAGE>

ATTACHMENT A

A "Change in Control" shall be deemed to have occurred if (I) a tender offer
shall be made and consummated for the ownership of more than 50% of the
outstanding voting securities of the company, (ii) the Company shall be
merged or consolidated with another corporation and, as a result of such
merger or consolidation, less than 50% of the outstanding voting securities
of the surviving or resulting corporation shall be owned in the aggregate by
the former shareholders of the company, as the same shall have existed
immediately prior to such merger or consolidation, (iii) the company shall
sell all or substantially all of its assets to another corporation which is
not a wholly-owned subsidiary or affiliate, (iv) as a result of, or in
connection with, any contested election for the Board of Directors, or any
tender or exchange offer, merger or business combination or sale of assets,
or any combination of the foregoing (a "Transaction"), the persons who were
Directors of the Company before the Transaction shall cease to constitute a
majority of the Board of Directors of the Company, or any successor thereto,
or (v) a person, within the meaning of Section 3(a)(9) or of Section 13
(d)(3) (as in effect on the date hereof) of the Securities and Exchange Act
of 1934 ("Exchange Act"), other than any employee benefit plan then
maintained by the company, shall acquire more than 50% of the outstanding
voting securities of the company (whether directly, indirectly, beneficially
or of record).  For purposes hereof, ownership of voting securities shall
take into account and shall include ownership as determined by applying the
provisions of Rule 13d-3 (d)(l)(i) (as in effect on the date hereof) pursuant
to the Exchange Act.  Notwithstanding the foregoing, (i) a Change in Control
will not occur for purposes of this Agreement merely due to the death of
Theodore G. Schwartz, or as a result of the acquisition, by Theodore G.
Schwartz, alone or with one or more affiliates or associates, as defined in
the Exchange Act, of securities of the company, as part of a going-private
transaction or otherwise, unless Mr. Schwartz or his affiliates, associates,
family members or trusts for the benefit of family members (collectively, the
"Schwartz Entities") do not control, directly or indirectly, at least
twenty-seven percent (27%) of the resulting entity, and (ii) if the Schwartz
Entities control, directly or indirectly, less than twenty-seven percent
(27%) of the company's voting securities while it is a public company, then
"33-1/3" shall be substituted for "50%" in clauses (i), (ii), and (v) of the
first sentence of this paragraph.<PAGE>

                                                                   EXHIBIT 10.9

                             APAC TELESERVICES, INC.
      SECOND AMENDMENT AND WAIVER TO AMENDED AND RESTATED CREDIT AGREEMENT

         This Second Amendment and Waiver to Amended and Restated Credit
Agreement (herein, the "AMENDMENT") is entered into as of March 29, 1999,
between APAC TeleServices, Inc., an Illinois corporation (the "BORROWER"), Banks
party to the Credit Agreement (as such term is defined below) and Harris Trust
and Savings Bank, as a Bank and in its capacity as agent under the Credit
Agreement (the "AGENT").

                             PRELIMINARY STATEMENTS

          A. The Borrower and the Banks entered into a certain Amended and
Restated Credit Agreement, dated as of September 8, 1998 (as amended, the
"CREDIT AGREEMENT"). All capitalized terms used herein without definition shall
have the same meanings herein as such terms have in the Credit Agreement.

          B. The Borrower has requested that the Banks waive the Borrower's
current noncompliance with the Credit Agreement, amend certain covenants, and
make certain other amendments to the Credit Agreement, and the Banks party
hereto are willing to do so under the terms and conditions set forth in this
Amendment.

         NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, the parties hereto agree as
follows:

SECTION 1. WAIVERS.

         (a) QUARTERLY INTERIM FINANCIALS. The Borrower is currently not in
compliance with Section 8.5(a) of the Credit Agreement by reason of the
Borrower's failure to deliver by no later than February 17, 1999 the financial
reports required under Section 8.5(a) of the Credit Agreement for the Borrower's
fiscal quarter ended on or about January 3, 1999. Such failure to comply with
Section 8.5(a) of the Credit Agreement is hereby waived to the extent, and only
to the extent, such Section required timely delivery by the Borrower of said
quarterly financial reports by February 17, 1999.

         (b) ANNUAL PROJECTIONS. The Borrower is currently not in compliance
with Section 8.5(g) of the Credit Agreement by reason of the Borrower's failure
to deliver by no later than October 1, 1998 the annual projections required
under Section 8.5(g) of the Credit Agreement for the Borrower's fiscal year
ended on or about January 2, 2000. Such failure to comply with Section 8.5(g) of
the Credit Agreement is hereby waived to the extent, and only to the extent,
such Section required timely delivery by the Borrower of said annual projections
by October 1, 1998.

         (c) TOTAL DEBT RATIO. As of January 3, 1999, the Borrower was not in
compliance with Section 8.22 of the Credit Agreement by reason of the Borrower's
failure to maintain the Total

<PAGE>

Debt Ratio at or below the amount specified in such Section. Such failure to
comply with Section 8.22 of the Credit Agreement as of January 3, 1999 is hereby
waived.

         (d) NET WORTH. As of January 3, 1999, the Borrower was not in
compliance with Section 8.23 of the Credit Agreement by reason of the Borrower's
failure to maintain the Minimum Required Amount specified in such Section. Such
failure to comply with Section 8.23 of the Credit Agreement as of January 3,
1999 is hereby waived.

         (e) FIXED CHARGE COVERAGE. As of January 3, 1999, the Borrower was not
in compliance with Section 8.24 of the Credit Agreement by reason of the
Borrower's failure to maintain the ratio specified in such Section at not less
than 1.50 to 1.0. Such failure to comply with Section 8.24 of the Credit
Agreement as of January 3, 1999 is hereby waived.

         (f) MINIMUM EARNINGS. As of January 3, 1999, the Borrower was not in
compliance with Section 8.25 of the Credit Agreement by reason of the Borrower's
failure to maintain its Adjusted EBITDA for the four fiscal quarters of the
Borrower then ending in an amount not less than $65,000,000. Such failure to
comply with Section 8.25 of the Credit Agreement as of January 3, 1999 is hereby
waived.

         (g) EFFECTIVENESS. None of the waivers made in this Section 1 shall
become effective unless and until the conditions precedent set forth in Section
4 hereof have been satisfied.

SECTION 2. REVOLVING CREDIT COMMITMENTS.

         Upon the execution of this amendment by the Borrower, the Agent and the
Required Banks, the Revolving Credit Commitments shall be divided into
$40,000,000 in Available Revolving Credit Commitments and $35,000,000 in Standby
Revolving Credit Commitments, subject to activation under Section 2.4 of the
Credit Agreement as amended hereby. Accordingly, the amount of each Bank's
Revolving Credit Commitment set forth opposite its name on its signature page to
the Credit Agreement (or on an assignment agreement pursuant to Section 12.12 of
the Credit Agreement, as the case may be) shall be supplemented so as to reflect
such Bank's Available Revolving Credit Commitment and its Standby Revolving
Credit Commitment as follows:

                                      -2-

<PAGE>

<TABLE>
<CAPTION>

                                                                                 AMOUNT OF AVAILABLE         AMOUNT OF STANDBY
                                                     AMOUNT OF REVOLVING          REVOLVING CREDIT           REVOLVING CREDIT
                       BANK                           CREDIT COMMITMENT              COMMITMENT                 COMMITMENT

<S>                                                      <C>                         <C>                        <C>
  Harris Trust and Savings Bank                          $10,000,000.00              $5,333,333.33              $4,666,666.67
  Bank of Montreal                                       $10,000,000.00              $5,333,333.33              $4,666,666.67
  Bank of America National Trust and                     $10,000,000.00              $5,333,333.33              $4,666,666.67
  Savings Association
  LaSalle National Bank                                  $10,000,000.00              $5,333,333.33              $4,666,666.67
  The Northern Trust Company                              $5,000,000.00              $2,666,666.67              $2,333,333.33
  Firstar Bank Milwaukee, N.A.                            $6,666,666.67              $3,555,555.56              $3,111,111.11
  Mercantile Bank National Association                    $6,666,666.67              $3,555,555.56              $3,111,111.11
  The Fuji Bank, Limited                                  $5,000,000.00              $2,666,666.67              $2,333,333.33
  The Bank of Nova Scotia                                 $5,000,000.00              $2,666,666.67              $2,333,333.33
  U.S. Bank National Association                          $6,666,666.67              $3,555,555.55              $3,111,111.11
  Total                                                  $ 75,000,000.00            $ 40,000,000.00            $ 35,000,000.00
                                                          ==============             ==============             ==============

</TABLE>

SECTION 3.           AMENDMENTS

         Upon the execution of this Amendment by the Borrower, the Guarantors,
the Agent and the Required Banks, the Credit Agreement shall be and hereby is
amended as follows:

         (a) The second sentence of Section 1.1 of the Credit Agreement shall be
amended and restated in its entirety to read as follows:

                  "The sum of the aggregate principal amount of Revolving Loans,
                  Swing Loans and L/C Obligations at any time outstanding shall
                  not exceed the Available Revolving Credit Commitments in
                  effect at such time."

         (b) The first sentence of Section 1.2(a) of the Credit Agreement and
the first sentence of Section 1.8(a) of the Credit Agreement shall in each case
be amended by striking the term "Revolving Credit Commitments" wherever
appearing therein and substituting therefor the term "Available Revolving Credit
Commitments".

         (c) Section 1.11(b)(ii) of the Credit Agreement shall be amended and
restated in its entirety to read as follows:

                  "(ii) If the Borrower or any Subsidiary shall at any time or
                  from time to time make or agree to make a Disposition or shall
                  suffer an Event of Loss resulting in Net Cash Proceeds in
                  excess of $2,000,000 on a cumulative basis in any fiscal year
                  of the Borrower, then (x) the Borrower shall promptly notify
                  the Agent of

                                      -3-

<PAGE>

                  such proposed Disposition or Event of Loss (including the
                  amount of the estimated Net Cash Proceeds to be received by
                  the Borrower or such Subsidiary in respect thereof) and (y)
                  promptly upon, and in no event later than the Business Day
                  after, receipt by the Borrower or the Subsidiary of the Net
                  Cash Proceeds of such Disposition or Event of Loss, the
                  Borrower shall prepay the Term Loans in an aggregate amount
                  equal to 100% of the amount of such excess of the Net Cash
                  Proceeds over such $2,000,000 cumulative amount; PROVIDED
                  THAT, in the case of any prepayment required under this
                  Section 1.11(b)(ii) of a Eurodollar Loan (whether in whole or
                  in part) and so long as no Event of Default has occurred or is
                  continuing, (A) the Borrower may defer the making of any such
                  prepayment which is not in excess of $1,000,000 until the last
                  day of the Interest Period applicable to such Eurodollar Loan
                  at the time of such receipt by the Borrower or the Subsidiary
                  of the Net Cash Proceeds of such Disposition or Event of Loss
                  and (B) with respect to any such prepayment which is greater
                  than $1,000,000, (1) in lieu of making such prepayment to the
                  Agent and so long as the Cash Management Bank is at such time
                  a Bank under this Agreement, the Borrower may remit to the
                  Cash Management Bank an amount equal to such required
                  prepayment, which remittance shall be held by the Cash
                  Management Bank as an agent of the Agent and the Banks and
                  subsequently remitted by the Cash Management Bank to the Agent
                  by no later than the earlier of (x) the first Business Day
                  immediately following the occurrence of a Default or Event of
                  Default and (y) 1:00 p.m. (Chicago time) on the last Business
                  Day of the earliest maturing Interest Period applicable to a
                  Eurodollar Loan at the time of such receipt by the Borrower or
                  the Subsidiary of the Net Cash Proceeds of such Disposition or
                  Event of Loss (the Borrower further agreeing to notify the
                  Agent in writing of the amount of such remittance to the Agent
                  specified in (y) above at least 4 Business Days before the
                  date of such remittance to the Agent), (2) the Agent shall
                  apply the proceeds of such remittance in reduction of such
                  Eurodollar Loan and (3) if such Eurodollar Loan so reduced is
                  a Revolving Loan then the Borrower shall, on the last day of
                  the immediately succeeding Interest Period applicable to a
                  Eurodollar Loan which is a Term Loan, be deemed to have
                  requested a Borrowing of Revolving Loans in an amount equal to
                  such required prepayment and the proceeds of such Borrowing
                  shall be applied to reduce such Term Loan. Each such
                  prepayment of a Term Loan shall be applied to the remaining
                  installments of the Term Notes in the inverse order of
                  maturity. The Borrower acknowledges that its performance
                  hereunder shall not limit the rights and remedies of the Banks
                  for any breach of Section 8.10 hereof."

                                      -4-

<PAGE>

         (d) Section 1.14(a) of the Credit Agreement shall be amended and
restated in its entirety to read as follows:

                           "SECTION 1.14. REVOLVING CREDIT COMMITMENT
                  TERMINATIONS. (a) OPTIONAL REVOLVING CREDIT TERMINATIONS. The
                  Borrower shall have the right at any time and from time to
                  time, upon three (3) Business Days' prior written notice to
                  the Agent, to terminate the Available or Standby Revolving
                  Credit Commitments without premium or penalty and in whole or
                  in part, any partial termination to be (i) in an amount not
                  less than $10,000,000 and which is an integral multiple of
                  $5,000,000 and (ii) allocated ratably among the Banks in
                  proportion to their respective Revolver Percentages, provided
                  that (x) the Available Revolving Credit Commitments may not be
                  reduced to an amount less than the sum of the aggregate
                  principal amount of Revolving Loans, Swing Loans and L/C
                  Obligations then outstanding, (y) any reduction of the
                  Available Revolving Credit Commitments to an amount less than
                  the Swing Line Commitment or L/C Commitment shall
                  automatically reduce the Swing Line Commitment or L/C
                  Commitment, as the case may be, to such amount as well and (z)
                  before any termination of the Available Revolving Credit
                  Commitments, in part or in whole, all Standby Revolving Credit
                  Commitments must have been terminated. The Agent shall give
                  prompt notice to each Bank of any such termination of the
                  Revolving Credit Commitments."

         (e) Section 2.4 of the Credit Agreement shall be amended and restated
in its entirety to read as follows:

                           "SECTION 2.4. ACTIVATION OF STANDBY REVOLVING CREDIT
                  COMMITMENTS. On any Business Day prior to the Revolving Credit
                  Termination Date, the Borrower may, upon five (5) Business
                  Days' prior written notice to the Agent and upon satisfaction
                  of the conditions set forth below, activate all or any part
                  (but if in part, then in a minimum amount of $5,000,000 and in
                  integral multiples of $5,000,000) of the Standby Revolving
                  Credit Commitments then in effect. Such portion of the Standby
                  Revolving Credit Commitments shall thereupon become part of
                  the Available Revolving Credit Commitments, and the Available
                  Revolving Credit Commitment of each Bank shall increase by its
                  Revolver Percentage of the Standby Revolving Credit
                  Commitments so activated. Any portion of the Standby Revolving
                  Credit Commitments so activated may not be later inactivated
                  to again form part of the Standby Revolving Credit
                  Commitments. Each such activation of the Standby Revolving
                  Credit Commitments shall be subject to satisfaction of the
                  following conditions in each

                                      -5-

<PAGE>

                  case as of the date such activation is to be
                  effective: (i) no Default or Event of Default shall occur or
                  be continuing, (ii) after giving effect to such activation,
                  the Available Revolving Credit Commitments do not exceed the
                  Revolving Credit Commitments, (iii) the Agent shall have
                  received an acknowledgment of such activation in form and
                  substance satisfactory to it executed by the Borrower and each
                  Guarantor, (iv) EBITDA for the then four most recently
                  completed fiscal quarters of the Borrower is greater than
                  $75,000,000 (PROVIDED THAT if EBITDA for the then four most
                  recently completed fiscal quarters of the Borrower is less
                  than $75,000,000 but greater than $60,000,000, the Borrower
                  may only request that up to $15,000,000 of the aggregate
                  Standby Revolving Credit Commitments be activated), (v) the
                  Agent shall have received the compliance certificate required
                  by Section 8.5 for the last of such fiscal quarters in the
                  form of Exhibit F to this Agreement (except that such
                  certificate shall also contain a statement to the effect that
                  as of date of such certificate, to the best of the signing
                  officer's knowledge and belief, there has been no material
                  adverse change in the condition (financial or otherwise) or
                  business prospects of the Borrower or any Subsidiary since the
                  last of such fiscal quarters) and such other evidence as the
                  Agent shall reasonably require to confirm the EBITDA amount
                  for such period required by the immediately preceding clause
                  (iv), and (vi) the Agent and Lenders shall have received the
                  quarterly interim financial statements required by Section
                  8.5(a) hereof for the then most recently completed fiscal
                  quarter of the Borrower (whether or not delivery of such
                  financial statements are yet due under such Section 8.5(a))."

         (f) The following definitions appearing in Section 5.1 of the Credit
Agreement shall be amended and restated in their entirety to read as follows,
and the following definitions not already appearing in such Section 5.1 shall be
added thereto as follows:

                           "ADJUSTED EBITDA" shall have the same meaning as
                  EBITDA.

                           "APPLICABLE MARGIN" means, with respect to Loans,
                  Reimbursement Obligations, and the Revolving Credit Commitment
                  fees and letter of credit fees payable under Section 2.1
                  hereof, from the date of this Agreement through the first
                  Pricing Date the rate per annum specified below:

<TABLE>
                      <S>                                                          <C>
                      Applicable Margin for Revolving Loans
                      which are Base Rate Loans and
                      Reimbursement Obligations:                                   1.000%

</TABLE>

                                      -6-

<PAGE>

<TABLE>

                      <S>                                                          <C>
                      Applicable Margin for Revolving Loans
                      which are Eurodollar Loans and letter of
                      credit fee:                                                  2.500%

                      Applicable Margin for Term Loans which
                      are Eurodollar Loans                                         3.000%

                      Applicable Margin for Term Loans which
                      are Base Rate Loans                                          1.500%

                      Applicable Margin for Revolving Credit
                      commitment fee:                                              0.500%

</TABLE>

                  ;PROVIDED that, the Applicable Margin (other than the
                  Applicable Margin for Term Loans, which shall not adjust as
                  hereinafter set forth) shall be subject to quarterly
                  adjustments on the first Pricing Date, and thereafter from one
                  Pricing Date to the next, so that the Applicable Margin means
                  a rate per annum determined in accordance with the following
                  schedule:

<TABLE>
<CAPTION>

                                                   APPLICABLE
                          APPLICABLE               MARGIN FOR
                          MARGIN FOR               REVOLVING
                          REVOLVING                LOANS WHICH
                          LOANS WHICH              ARE                APPLICABLE
                          ARE BASE RATE            EURODOLLAR         MARGIN FOR
                          LOANS AND                LOANS AND,         REVOLVING
 TOTAL DEBT RATIO FOR     REIMBURSEMENT            LETTER OF          CREDIT
 SUCH PRICING             OBLIGATIONS              CREDIT FEE         COMMITMENT
 DATE                     SHALL BE:                SHALL BE:          FEE SHALL BE:
<S>                              <C>                  <C>                   <C>
 Greater than or equal           0.75%                2.250%                0.50%
 to 2.5 to 1.0

 Less than 2.5 to 1.0,           0.50%                2.000%                0.40%
 but greater than or
 equal to 2.0 to 1.0

 Less than 2.0 to 1.0,           0.25%                1.750%                0.35%
 but greater than or
 equal to 1.50 to 1.0

 Less than 1.50 to 1.0           0.00%                1.500%                0.30%

</TABLE>

                  For purposes hereof, the term "PRICING DATE" means, for each
                  fiscal quarter of the Borrower (commencing with the first
                  fiscal

                                      -7-

<PAGE>

                  quarter ending on or after January 2, 2000 for which the Agent
                  and Banks have timely received the financial statements and
                  related compliance certificate (and in the case of the fourth
                  quarter financial statements, the annual audit report)
                  required by Section 8.5 hereof if on the date of such receipt,
                  no Default or Event of Default shall occur or be continuing),
                  the date on which the Agent is in receipt of the Borrower's
                  financial statements required for such fiscal quarter (and in
                  the case of the fourth quarter, the annual audit report
                  required for the corresponding fiscal year) by Section 8.5(a)
                  or (d) hereof, as the case may be. The Applicable Margin shall
                  be established on each Pricing Date based on the Total Debt
                  Ratio as of the close of the then most recently completed
                  fiscal quarter and the Applicable Margin established on a
                  Pricing Date shall remain in effect until such next Pricing
                  Date. If the Borrower has not delivered its financial
                  statements by the date such financial statements (and, in the
                  case of the fourth quarter financial statements, annual audit
                  report) are required to be delivered under Section 8.5(a) or
                  (d) hereof, until such financial statements (and, if
                  appropriate, audit report) are delivered, the Applicable
                  Margin shall be the highest Applicable Margin (I.E., the Total
                  Debt Ratio shall be deemed to be greater than 2.5 to 1.0). If
                  the Borrower subsequently delivers such financial statements
                  before the next Pricing Date, the Applicable Margin
                  established by such late delivered financial statements shall
                  take effect from the date of their delivery until such next
                  Pricing Date. In all other circumstances, the Applicable
                  Margin established by such financial statements shall be in
                  effect from the Pricing Date that occurs immediately after the
                  end of the Borrower's fiscal quarter covered by such financial
                  statements until the next Pricing Date. Each determination of
                  the Applicable Margin made by the Agent in accordance with the
                  foregoing shall be conclusive and binding on the Borrower and
                  the Banks if reasonably determined."

                           "AVAILABLE REVOLVING CREDIT COMMITMENTS" means the
                  aggregate principal amount of Revolving Loans, Swing Loans and
                  L/C Obligations at any given time that are permitted to be
                  outstanding hereunder. Initially, the Available Revolving
                  Credit Commitments are $40,000,000, subject to increase
                  pursuant to Section 2.4 hereof and voluntary reduction
                  pursuant to Section 1.14 hereof.

                           "CASH MANAGEMENT BANK" means any Bank designated in
                  writing by the Borrower to the Agent as the principal provider
                  of cash management services to the Borrower.

                                      -8-

<PAGE>

                           "DISPOSITION" means the sale, lease, conveyance or
                  other disposition of Property, other than (i) sales or other
                  dispositions permitted by Section 8.10(e) hereof or to the
                  extent the Property so sold is promptly replaced by Property
                  of like type with equal or greater utility and value and (ii)
                  sales or other dispositions expressly permitted under Section
                  8.10(a) or 8.10(b) hereof.

                           "EBITDA" means, with reference to any period, Net
                  Income for such period plus the sum (without duplication) of
                  all amounts deducted in arriving at such Net Income amount in
                  respect of (v) Interest Expense for such period, (w) federal,
                  state and local income taxes for such period, (x) depreciation
                  of fixed assets and amortization of intangible assets
                  (including, without limitation, goodwill, deferred expenses
                  and organization costs) for such period, (y) up to $1,000,000
                  of non-cash losses realized on the sale of Paragren and
                  attributable to the discontinuance of its operations and (z)
                  the following non-recurring, non-cash charges to the extent
                  incurred in the Borrower's fiscal quarter ended January 3,
                  1999: (i) a write-off reflecting a revision for software
                  impairment aggregating (before taxes) approximately
                  $1,472,000; (ii) a write-off of impairment of long-lived
                  assets associated with the ITI Marketing Acquisition
                  aggregating (before taxes) not more than $69,700,000 and (iii)
                  up to $10,106,000 of losses realized on the sale of Paragren
                  and attributable to the discontinuance of its operations.

                           "PARAGREN" means Paragren Technologies, Inc.

                           "SECOND AMENDMENT EFFECTIVE DATE" means April 1,
                  1999.

                           "STANDBY REVOLVING CREDIT COMMITMENTS" means, as of
                  the date hereof, $35,000,000, which represents that portion of
                  the Revolving Credit Commitments initially unavailable for
                  borrowing but which may become Available Revolving Credit
                  Commitments pursuant to Section 2.4 hereof and thereafter
                  $35,000,000 less such amounts, if any, which have become
                  Available Revolving Credit Commitments pursuant to Section 2.4
                  hereof or terminated pursuant to Section 1.14 hereof.

         (g) (i) The definition of "INDEBTEDNESS FOR BORROWED MONEY" shall be
amended by inserting "(other than trade accounts payable and deferred
compensation arrangements with officers and employees, in each case arising in
the ordinary course of business)" immediately at the end thereof and (ii) the
definition of "PERMITTED SHAREHOLDER REDEMPTIONS" appearing in Section 5.1 of
the Credit Agreement shall be deleted in its entirety (it being understood and
agreed that any Permitted Shareholder Redemptions prior to the Second Amendment
Effective Date shall not be deemed a violation of the Credit Agreement).

                                      -9-

<PAGE>

         (h) Section 8.5(g) of the Credit Agreement shall be amended by striking
the phrase "within ninety (90) days prior to the end of each fiscal year of the
Borrower" appearing therein and substituting therefor the phrase "within thirty
(30) days prior to the end of each fiscal year the Borrower".

         (i) Section 8.5 of the Credit Agreement shall be further amended by
adding the following additional sentence immediately at the end thereof:

                           "Without limiting the generality of the foregoing,
                  the Borrower shall furnish to the Agent and the Banks as soon
                  as available, and in any event within 15 Business Days after
                  the close of each monthly accounting period of the Borrower, a
                  copy of (i) an accounts receivable aging report for the
                  Borrower and its Subsidiaries as of the last day of such
                  period, (ii) a report of material customer deposits, contras,
                  prepayments and other material offsets against accounts
                  receivable of the Borrower and its Subsidiaries as of the last
                  day of such period, (iii) a computation of EBITDA for the
                  fiscal year-to-date and (iv) a consolidated statement of
                  income of the Borrower and its Subsidiaries for the fiscal
                  month and for the fiscal year-to-date period then ended,
                  showing in comparative form the figures from the business plan
                  submitted pursuant to Section 8.5(g) hereof for the
                  corresponding date and period in such fiscal year, and also
                  showing (commencing with the income statement for the first
                  monthly accounting period of the Borrower's fiscal year 2000)
                  in comparative form the figures for the corresponding date and
                  period in the previous fiscal year. All of the foregoing
                  financial information shall be in reasonable detail and
                  prepared by the Borrower in accordance with sound accounting
                  practice (not necessarily GAAP) and certified to by the
                  Borrower's chief financial officer, or another officer of the
                  Borrower reasonably acceptable to the Agent."

         (j) Section 8.7(h) of the Credit Agreement shall be amended and
restated in its entirety to read as follows:

                           "(h) unsecured Subordinated Debt not otherwise
                  permitted by this Section provided the Net Cash Proceeds of
                  such Subordinated Debt are applied in reduction of the Term
                  Notes as would be required by Section 1.11(b)(iv) in the case
                  of any private placement or public offering of debt securities
                  by the Borrower."

         (k) Section 8.9 of the Credit Agreement shall be amended by adding the
following sentence immediately at the end thereof:

                           "Notwithstanding anything in this Section to the
                  contrary, after March 31, 1999, the Borrower shall not, nor
                  shall it permit

                                      -10-

<PAGE>

                  any Subsidiary to, make any Acquisition (it being understood
                  and agreed that (i) the mere formation of a new Subsidiary in
                  compliance with Section 8.17 hereof and (ii) the mere change
                  in name of the Borrower or any Subsidiary do not constitute an
                  Acquisition)."

         (l) Section 8.10 of the Credit Agreement shall be amended by inserting
the following sentence immediately at the end thereof:

                           "Notwithstanding anything in this Section to the
                  contrary, after March 31, 1999, the Borrower shall not, nor
                  shall it permit any Subsidiary to, be a party to any merger or
                  consolidation to effect any Acquisition (it being understood
                  and agreed that (i) the mere formation of a new Subsidiary in
                  compliance with Section 8.17 hereof and (ii) the mere change
                  in name of the Borrower or any Subsidiary do not constitute an
                  Acquisition)."

         (m) Section 8.11 of the Credit Agreement shall be amended by inserting
the following sentence immediately at the end thereof:

                           "Notwithstanding anything in this Section or Section
                  8.10 above to the contrary, this Section shall neither apply
                  to, nor operate to prevent, the Borrower from selling its
                  capital stock in Paragren and such Section 8.10 shall neither
                  apply to, nor operate to prevent, Paragren from selling its
                  assets, if (i) such stock or asset sale is in a bona fide
                  transaction at arm's length to a party which is not an
                  Affiliate of the Borrower for a consideration which the Board
                  of Directors of the Borrower in good faith has deemed
                  adequate, (ii) the proceeds of such sale are applied in
                  reduction of the Term Notes as required by Section 1.11(b)(ii)
                  hereof and (iii) at the time of such sale and immediately
                  after giving effect thereto, no Default or Event of Default
                  shall occur or be continuing."

         (n) Section 8.12 of the Credit Agreement shall be amended and restated
in its entirety to read as follows:

                           "SECTION 8.12. DIVIDENDS AND CERTAIN OTHER RESTRICTED
                  PAYMENT. The Borrower shall not, nor shall it permit any
                  Subsidiary to, (i) declare or pay any dividends on or make any
                  other distributions in respect of any class or series of its
                  capital stock (other than dividends payable solely in its
                  capital stock) or (ii) directly or indirectly purchase, redeem
                  or otherwise acquire or retire any of its capital stock or
                  (iii) prepay any Indebtedness for Borrowed Money aggregating
                  in excess of $500,000 (other than the prepayment of the Loans
                  and L/C Obligations in accordance with Section 1.11 hereof);
                  PROVIDED, HOWEVER, that the foregoing

                                      -11-

<PAGE>

                  shall not apply to nor operate to prevent (i) redemptions by
                  the Borrower of its common capital stock (collectively,
                  "SHAREHOLDER REDEMPTIONS" and individually a "SHAREHOLDER
                  REDEMPTION") if (x) the Agent and Banks have received the
                  audit report and accompanying financial statements and
                  compliance certificate required by Section 8.5 hereof for the
                  Borrower's fiscal year ending on or about January 3, 2000 and
                  (y) at the time each such Shareholder Redemption is made and
                  immediately after giving effect thereto, (1) the aggregate
                  amount of Shareholder Redemptions made in each fiscal year
                  does not exceed $5,000,000 for such year, (2) the aggregate
                  amount of all Shareholder Redemptions made on and after
                  January 1, 1999, on a cumulative basis, does not exceed
                  $10,0000,000 and (z) no Default or Event of Default shall
                  occur or be continuing and (ii) dividends paid to the Borrower
                  by Wholly-owned Subsidiaries of the Borrower."

         (o) Sections 8.22, 8.23, 8.24 and 8.25 of the Credit Agreement shall
each be amended and restated in their entirety to read as follows:

                           "SECTION 8.22. TOTAL DEBT RATIO. As of the last day
                  of each fiscal quarter of the Borrower ending on or about one
                  of the periods specified below, the Borrower shall not permit
                  the Total Debt Ratio as of the last day of such fiscal quarter
                  to be greater than or equal to the amount set forth below:

<TABLE>
<CAPTION>

                                                                        TOTAL DEBT RATIO SHALL
                                                                        NOT BE GREATER THAN OR
                 FROM AND INCLUDING              TO AND INCLUDING       EQUAL TO
                 <S>                             <C>                    <C>
                       10/1/1999                 6/30/2000              2.75 to 1.0
                       7/1/2000                  6/30/2001              2.50 to 1.0
                       7/1/2001                  6/30/2002              2.25 to 1.0
                       7/1/2002                  6/30/2003              2.00 to 1.0

</TABLE>

                           SECTION 8.23. NET WORTH. The Borrower shall, as of
                  the last day of each fiscal quarter of the Borrower, maintain
                  Net Worth of not less than the Minimum Required Amount. For
                  purposes hereof, the term "MINIMUM REQUIRED AMOUNT" shall mean
                  $35,000,000 through April 4, 1999 and shall increase (but
                  never decrease) as of April 5, 1999 and as of the last day of
                  each fiscal quarter of the Borrower thereafter by an amount
                  (if positive) equal to 80% of Net Income for the fiscal
                  quarter then ended.

                           SECTION 8.24. FIXED CHARGE COVERAGE RATIO. As of the
                  last day of each fiscal quarter of the Borrower, commencing
                  with

                                      -12-

<PAGE>

                  the fiscal quarter of the Borrower ending on January 3, 2000,
                  the Borrower shall maintain a ratio of (a) EBITDA for the four
                  fiscal quarters of the Borrower then ended less Capital
                  Expenditures incurred during such period to (b) Fixed Charges
                  for the same four fiscal quarter period then ended, of not
                  less than 1.50 to 1.0.

                           SECTION 8.25. MINIMUM EBITDA. (a) QUARTERLY EBITDA.
                  As of the last day of each fiscal quarter of the Borrower
                  occurring during one of the periods below, the Borrower shall
                  maintain EBITDA for the respective period then ended at not
                  less than the amount set forth below:

<TABLE>
<CAPTION>

                        FROM AND       TO AND              EBITDA SHALL
                        INCLUDING      INCLUDING           NOT BE LESS THAN
                        <S>            <C>                 <C>
                        1/4/1999       4/4/1999            $ 6,000,000
                        1/4/1999       7/4/1999            $18,500,000
                        1/4/1999       10/3/1999           $33,500,000
                        1/4/1999       1/2/2000            $51,000,000
</TABLE>

                           (b) ANNUAL EBITDA. As of the last day of each fiscal
                  quarter the Borrower (commencing with the fiscal quarter
                  ending on or about March 31, 2000), the Borrower shall
                  maintain EBITDA for the four fiscal quarters then ended at not
                  less than $62,500,000."

         (p) Section 8 of the Credit Agreement shall be amended by adding new
Sections 8.28 and 8.29 thereto which shall be stated to read as follows:

                           "SECTION 8.28. CAPITAL EXPENDITURES. The Borrower
                  shall not permit Capital Expenditures for the Borrower and its
                  Subsidiaries (taken together) to exceed $15,000,000 during any
                  calendar year.

                           SECTION 8.29. COLLATERAL. By no later than June 1,
                  1999, the Borrower will, and will cause each Material
                  Subsidiary to, execute and deliver such instruments and do
                  such acts as may be requested by the Agent for the purpose of
                  mortgaging, pledging, assigning or otherwise encumbering in
                  favor of the Agent any Property of the Borrower or any
                  Subsidiary requested by the Agent, as collateral security for
                  the Obligations and the Hedging Liability. Such collateral
                  shall be granted under such documentation (including opinions
                  of counsel) and on such terms as are acceptable to the Agent;
                  PROVIDED, HOWEVER, that (i) until an Event of Default has
                  occurred and is continuing and thereafter until otherwise
                  required by the Required Banks or the Agent, Liens need

                                      -13-

<PAGE>

                  not be attached or perfected on (x) leasehold improvements,
                  office furniture and equipment, workstation, personal
                  computers, terminals and related peripheral equipment,
                  computer networking equipment and telecommunications equipment
                  (other than predictive dialers and related switches) and (y)
                  other equipment of the Borrower and each Material Subsidiary
                  thereof having a fair market value of less than $250,000 in
                  the aggregate and (ii) Liens need not be attached or perfected
                  on Property owned by the Borrower or any Material Subsidiary
                  which is subject to a Lien permitted under this Agreement in
                  favor of any third party (other than the Borrower or any of
                  its Affiliates) to the extent the granting of a security
                  interest or lien therein is prohibited by the agreement(s)
                  pursuant to which such Lien was created and such prohibition
                  has not been or is not waived or the consent of the applicable
                  party has not been or is not obtained."

         (q) Sections 6.5, 6.6 and 6.20 of the Credit Agreement shall each be
amended and restated in their entirety to read as follows:

                           "SECTION 6.5. FINANCIAL REPORTS. The consolidated
                  balance sheet of the Borrower and its Subsidiaries as at
                  January 3, 1999, and the related consolidated statements of
                  income, retained earnings and cash flows of the Borrower and
                  its Subsidiaries for the fiscal year then ended, and
                  accompanying notes thereto, heretofore furnished to the Banks,
                  fairly present in all material respects the consolidated
                  financial condition of the Borrower and its Subsidiaries as at
                  said date and the consolidated results of their operations and
                  cash flows for the periods then ended in conformity with GAAP
                  applied on a consistent basis. Neither the Borrower nor any
                  Subsidiary has contingent liabilities which are material to it
                  other than as indicated on such financial statements or, with
                  respect to future periods, on the financial statements
                  furnished pursuant to Section 8.5 hereof.

                           SECTION 6.6. NO MATERIAL ADVERSE CHANGE. Since
                  January 3, 1999, there has been no change in the condition
                  (financial or otherwise) or business prospects of the Borrower
                  or any Subsidiary, none of which individually or in the
                  aggregate have been materially adverse.

                           SECTION 6.20. INTENTIONALLY DELETED."

         (r) Exhibit G to the Credit Agreement shall be amended and restated in
its entirety to read as set forth on Annex I hereto.

                                      -14-

<PAGE>

SECTION 4. CONDITIONS PRECEDENT.

         The waivers contemplated under Section 1 hereof shall not become
effective unless and until all of the following conditions have been satisfied:

                   (a) The Borrower, the Guarantors, the Agent and the Required
         Banks shall have executed and delivered this Amendment.

                   (b) The Agent shall have received (i) the financial reports
         required under Section 8.5(a) for the period ending January 3, 1999 and
         (ii) the financial reports required under Section 8.5(d) for the same
         period except that such reports need not be accompanied by an opinion
         from a firm of independent public accountants.

                   (c) The Agent shall have received copies executed or
         certified (as may be appropriate) of all legal documents or proceedings
         taken in connection with the execution and delivery hereof and the
         other instruments and documents contemplated hereby;

                   (d) All legal matters incident to the execution and delivery
         hereby and of the other instruments and documents contemplated hereby
         shall be satisfactory to the Required Banks, the Agent and their
         respective counsel.

SECTION 5. REPRESENTATIONS.

         In order to induce the Required Banks to execute and deliver this
Amendment, the Borrower hereby represents to each Bank that as of the date
hereof, after giving effect to this Amendment, the representations and
warranties set forth in Section 6 of the Credit Agreement are and shall be and
remain true and correct (except that the representations contained in Section
6.5 shall be deemed to refer to the financial statements of the Borrower
delivered to the Agent pursuant to Section 4(b) hereof) and, after giving effect
to this Amendment, (i) the Borrower is in full compliance with all of the terms
and conditions of the Credit Agreement and (ii) no Default or Event of Default
has occurred and is continuing under the Credit Agreement.

SECTION 6. MISCELLANEOUS.

         (a) The Borrower has heretofore executed and delivered to the Agent and
the Banks certain Collateral Documents and the Borrower hereby acknowledges and
agrees that, notwithstanding the execution and delivery of this Amendment, the
Collateral Documents remain in full force and effect and the rights and remedies
of the Agent and the Banks thereunder, the obligations of the Borrower
thereunder and the liens and security interests created and provided for
thereunder remain in full force and effect and shall not be affected, impaired
or discharged hereby. Nothing herein contained shall in any manner affect or
impair the priority of the liens and security interests created and provided for
by the Collateral Documents as to the indebtedness which would be secured
thereby prior to giving effect to this Amendment.

                                      -15-

<PAGE>

         (b) Except as specifically amended herein or waived hereby, the Credit
Agreement shall continue in full force and effect in accordance with its
original terms. Reference to this specific Amendment need not be made in the
Credit Agreement, the Notes, or any other instrument or document executed in
connection therewith, or in any certificate, letter or communication issued or
made pursuant to or with respect to the Credit Agreement, any reference in any
of such items to the Credit Agreement being sufficient to refer to the Credit
Agreement as amended hereby.

         (c) By executing this Amendment in the place provided for that purpose
below, each Guarantor hereby consents to the Amendment to the Credit Agreement
as set forth herein and confirms that its obligations under its Guaranty remain
in full force and effect. Each Guarantor further agrees that the consent of such
Guarantor to any further amendments to the Credit Agreement shall not be
required as a result of this consent having been obtained.

         (d) The Borrower agrees to pay on demand all reasonable costs and
expenses of or incurred by the Agent in connection with the negotiation,
preparation, execution and delivery of this Amendment.

         (e) This Amendment may be executed in any number of counterparts, and
by the different parties on different counterpart signature pages, all of which
taken together shall constitute one and the same agreement. Any of the parties
hereto may execute this Amendment by signing any such counterpart and each of
such counterparts shall for all purposes be deemed to be an original. This
Amendment shall be governed by the internal laws of the State of Illinois.

                           [SIGNATURE PAGES TO FOLLOW]

                                      -16-

<PAGE>

Dated as of March 29, 1999.

                                   APAC TELESERVICES, INC.

                                   By:
                                      --------------------------------------
                                   Name:
                                        ------------------------------------
                                   Title:
                                         -----------------------------------

Accepted and agreed to as of the date and year last above written.

                                   HARRIS TRUST AND SAVINGS BANK, in its
                                      individual capacity as a Bank and as Agent

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   BANK OF MONTREAL, in its individual capacity
                                      as a Bank and as Syndication Agent

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                      -17-

<PAGE>

                                   BANK OF AMERICA NATIONAL TRUST AND
                                     SAVINGS ASSOCIATION

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   LASALLE NATIONAL BANK

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   THE NORTHERN TRUST COMPANY

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   FIRSTAR BANK MILWAUKEE, N.A.

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   MERCANTILE BANK NATIONAL ASSOCIATION

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   THE FUJI BANK, LIMITED

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   THE BANK OF NOVA SCOTIA

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                   U.S. BANK NATIONAL ASSOCIATION

                                   By:
                                      ------------------------------------------
                                   Name:
                                        ----------------------------------------
                                   Title:
                                         ---------------------------------------

                                      -18-

<PAGE>

                               GUARANTORS' CONSENT

         The undersigned have heretofore executed and delivered to the
Guaranteed Creditors (as defined in the Guaranty) a Guaranty Agreement dated May
20, 1998 (the "GUARANTY") and hereby consent to the Amendment to the Credit
Agreement as set forth above and confirms that their Guaranty and all of the
undersigned's obligations thereunder remain in full force and effect. The
undersigned further agree that the consent of the undersigned to any further
amendments to the Credit Agreement shall not be required as a result of this
consent having been obtained, except to the extent, if any, required by the
Guaranty referred to above.

                                   PARAGREN TECHNOLOGIES, INC.

                                   By

                                      Name
                                          --------------------------------------
                                      Title
                                           -------------------------------------

                                   APAC TELESERVICES OF TEXAS, L.P.

                                   By:  APAC TELESERVICES GENERAL
                                        PARTNER, INC., its General Partner

                                        By
                                          --------------------------------------
                                          Name
                                              ----------------------------------
                                          Title
                                               ---------------------------------

                                   APAC TELESERVICES GENERAL PARTNER,
                                     INC.

                                   By
                                      Name
                                          --------------------------------------
                                      Title
                                           -------------------------------------

                                   ITI HOLDINGS, INC.

                                   By
                                      Name
                                          --------------------------------------
                                      Title
                                           -------------------------------------

                                      -19-

<PAGE>

                                   ITI MARKETING SERVICES, INC.

                                   By
                                      Name
                                          --------------------------------------
                                      Title
                                           -------------------------------------

                                   APAC TELESERVICES, L.L.C.

                                   By:  APAC TELESERVICES, INC., its Manager

                                        By
                                          --------------------------------------
                                        Name
                                            ------------------------------------
                                        Title
                                             -----------------------------------

                                      -20-

<PAGE>

                                     ANNEX I

                                    EXHIBIT G
                           COMPLIANCE CERTIFICATE FOR
                             APAC TELESERVICES, INC.

         This Compliance Certificate is furnished to Harris Trust and Savings
Bank, as Agent (the "AGENT") pursuant to that certain Amended and Restated
Credit Agreement dated as of September 8, 1998, among APAC TeleServices, Inc.
(the "BORROWER"), Harris Trust and Savings Bank, as Agent, and the Banks party
thereto (as amended, the "CREDIT AGREEMENT"). Unless otherwise defined herein,
the terms used in this Compliance Certificate have the meanings ascribed thereto
in the Credit Agreement.

         THE UNDERSIGNED HEREBY CERTIFIES THAT:

                  1. I am the duly elected _____________________________________
         of the Borrower;

                  2. I have reviewed the terms of the Credit Agreement and I
         have made, or have caused to be made under my supervision, a detailed
         review of the transactions and conditions of the Borrower and its
         Subsidiaries during the accounting period covered by the attached
         financial statements;

                  3. The examinations described in paragraph 2 did not disclose,
         and I have no knowledge of, the existence of any condition or the
         occurrence of any event which constitutes a Default or Event of Default
         during or at the end of the accounting period covered by the attached
         financial statements or as of the date of this Certificate, except as
         set forth below; and

                  4. The Attachment hereto sets forth financial data and
         computations evidencing the Borrower's compliance with certain
         covenants of the Credit Agreement, all of which data and computations
         are, to the best of my knowledge, true, complete and correct and have
         been made in accordance with the relevant Sections of the Credit
         Agreement.

         Described below are the exceptions, if any, to paragraph 3 by listing,
in detail, the nature of the condition or event, the period during which it has
existed and the action which the Borrower has taken, is taking, or proposes to
take with respect to each such condition or event:

         -----------------------------------------------------------------------
         -----------------------------------------------------------------------
         -----------------------------------------------------------------------
         -----------------------------------------------------------------------

<PAGE>

         The foregoing certifications, together with the computations set forth
in the Attachment hereto and the financial statements delivered with this
Certificate in support hereof, are made and delivered this _________ day of
__________________ 19___.

                                   APAC TELESERVICES, INC.

                                   By
                                     -------------------------------------------
                                     -------------------------,-----------------
                                                (Name)               (Title)

                                      -2-

<PAGE>

                      ATTACHMENT TO COMPLIANCE CERTIFICATE
                                       FOR
                             APAC TELESERVICES, INC.

        Compliance Calculations for Amended and Restated Credit Agreement
                          Dated as of September 8, 1998
                     Calculations as of _____________, 19___

-------------------------------------------------------------------------------

A.                   TOTAL DEBT RATIO (SECTION 8.22 OF THE AGREEMENT)

<TABLE>

         <S>      <C>                                                                          <C>
         1.       Total Funded Debt (as defined)                                               $_______________
                                                                                                      A1

         2.       Net Income (as defined) for the four fiscal quarters                         $_______________
                  then ended                                                                          A2

         3.       Interest Expense (as defined) for the same period                            $_______________
                                                                                                      A3

         4.       Federal, state and local income taxes for the same                           $_______________
                  period                                                                              A4

         5.       Deprecation of fixed assets for the same period                              $_______________
                                                                                                      A5

         6.       Amortization for the same period                                             $_______________
                                                                                                      A6

         7.       Add Lines A2-A6 (EBITDA)                                                     $_______________
                                                                                                      A7

         8.       Ratio of Line A1 to A7                                                            _____ : 1.0

         9.       Line A8 Ratio must be less than or equal to:

</TABLE>

<TABLE>
<CAPTION>

                                                                                           Total Debt Ratio Shall
                        From and Including               To and Including                   Not Be Greater Than:
                        ------------------               ----------------                   -------------------
                        <S>                              <C>                                <C>
                            10/1/1999                       6/30/2000                           2.75 to 1.0

                             7/1/2000                       6/30/2001                           2.50 to 1.0

                             7/1/2001                       6/30/2002                           2.25 to 1.0

</TABLE>

<PAGE>

<TABLE>

                             <S>                            <C>                                 <C>
                             7/1/2002                       6/30/2003                           2.00 to 1.0

</TABLE>

<TABLE>

<S>      <C>      <C>                                                         <C>               <C>
         10.      Is Borrower in Compliance? (Circle Yes or No)                                       Yes / No

B.                   NET WORTH (SECTION 8.23 OF THE AGREEMENT)

         1.       Shareholders' Equity                                        $____________
                  minus
                  (i) Notes from Officers and Employees                       ($__________)
                  (ii) Write-up of Assets
                                                                              ($__________)
                  Net Worth

                                                                                                       $___________
                                                                                                          B1

         2.       Net Income (Line A2)                                                                 $___________
                                                                                                            B2

         3.       Line B2 x .80                                                                        $___________
                                                                                                            B3

         4.       Add Line B3 + $35,000,000                                                            $___________
                                                                                                            B4

         5.       Line B1 must be greater than or equal to Line B4

         6.       Is Borrower in Compliance? (Circle Yes or No)                                    Yes / No

C.                   FIXED CHARGE COVERAGE RATIO (SECTION 8.24 OF THE AGREEMENT)

         1.       EBITDA (Line A7)                                                              $_______________
                                                                                                       C1

         2.       Capital Expenditures (as defined) for the same period                         $_______________
                                                                                                       C2

         3.       Subtract Line C2 from C1                                                      $_______________
                                                                                                       C3

         4.       Principal payments due in the next 12 months                                  $_______________
                                                                                                       C4

         5.       Annualized Interest Expense (as defined) for the same period                  $_______________
                                                                                                       C5

         6.       Add Lines C4+C5                                                               $_______________
                                                                                                       C6

</TABLE>

                                      -2-

<PAGE>

<TABLE>

<S>      <C>      <C>                                                                       <C>
         7.       Ratio of Line C3 to Line C6                                                          _____ : 1.0

         8.       Line C7 ratio must be greater than or equal to:                                       1.50 : 1.0

         9.       Is Borrower in Compliance? (Circle Yes or No)                                             Yes/No

D.                   EBITDA (SECTION 8.25 OF THE AGREEMENT)

         1.       EBITDA (Line A7)                                                                     $__________
                                                                                                           D1

         2.       Line D1 must be greater than or equal to:

</TABLE>

<TABLE>
<CAPTION>

                                                                                                                       EBITDA Shall
              From and Including                To and Including                Relevant Period                   Not Be Less Than:
              ------------------                ----------------                ---------------                   -----------------
              <S>                               <C>                             <C>                               <C>
                       1/4/1999                    4/4/1999                      One Quarter                         $ 6,000,000

                       1/4/1999                    7/4/1999                     Two Quarters                         $18,500,000

                       1/4/1999                   10/1/1999                    Three Quarters                        $33,500,000

                       1/4/1999                    1/2/2000                     Four Quarters                        $51,000,000

                       1/3/2000                   6/30/2003                   Four Quarter Roll                      $62,500,000
</TABLE>

<TABLE>

<S>      <C>      <C>                                                                         <C>
         3.       Is Borrower in Compliance? (Circle Yes or No)                                    Yes / No

E.                   CAPITAL EXPENDITURES (SECTION 8.28 OF THE AGREEMENT)

         1.       Capital Expenditures (as defined) for fiscal year-to-date                        $__________
                                                                                                        E1

         2.       Line E1 must not exceed:                                                        $15,000,000

         3.       Is Borrower in Compliance? (Circle Yes or No)                                   Yes / No

</TABLE>

                                      -3-

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