Document:

exv10w24

 

EXHIBIT
10.24

			
	
	 	CHECK 21 EXCHANGE SERVICES AGREEMENT

	 	 	 
	OFFICE ADDRESS:

	 	DATE: November 15, 2005
	JACK HENRY & ASSOCIATES, INC.
	 	 
	663 HIGHWAY 60 • P. O. BOX 807
	 	 
	MONETT, MO 65708
	 	 
	 
	 	 
	NAME AND ADDRESS OF CLIENT:
	 	 
	Reliance Bank (In Organization)
	 	 
	6150 Diamond Centre Court, Suite 1102
	 	 
	Ft. Myers, FL 33912
	 	 

Jack Henry & Associates, Inc (“JHA”) in association with certain third party business
partners is engaged in the business of providing image exchange and settlement services in
accordance with The Check Clearing for the 21st Century Act throughout its trade area and
Client specified above is desirous of securing such services from JHA.

In consideration of the premises and in further consideration of the performance of the
terms and provisions herein, JHA and Client contract and agree as follows:

The Client granted hereby shall be subject to all Standard Terms and Conditions (Sections 1
to 23) set forth on pages 2 through 8 hereof and Exhibit A, all of which are incorporated in
and specifically made a part of this Agreement.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and
effective as of the date first above written.

	 	 	 	 	 	 	 	 	 	 	 
	JHA:	 	 	 	CLIENT:	 	 
	JACK HENRY & ASSOCIATES, INC.	 	 	 	Reliance Bank (In Organization)	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Terry McMullen
	 	 	 	By:
	 	/s/ Dale E. Oberkfell	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	Title:

	 	General Manager
	 	 	 	Title:
	 	SVP	 	 
	Date:

	 	11/29/2005
	 	 	 	Date:
	 	11/23/05	 	 

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STANDARD TERMS AND CONDITIONS

(Check 21 Exchange Services Agreement)

1. Definitions.

In addition to other terms defined elsewhere in this Agreement, the following terms shall
have the following meanings when used in this Agreement, unless the context clearly requires
otherwise:

	 	a)	 	“Products”: mean the Processing Services, computer software programs, Documentation,
JHA-supported files and databases utilized by JHA, Additional Products (as defined
below), and any modifications, revisions, enhancements, or updates to any of the
foregoing.
	 
	 	b)	 	“Documentation”: means the documentation for JHA Processing Services provided to
Client, as amended from time-to-time.
	 
	 	c)	 	“Check 21”: Check Truncation Act for the 21st Century. This is the
legislation signed into law on October 29, 2003 that defines a Substitute Check (SC) as
legal tender in place of an original check.
	 
	 	d)	 	“CheckClear LLC”: Parent company that has developed the Endpoint Exchange clearing
network and related products.
	 
	 	e)	 	Endpoint Exchange (EE): Product name for software and clearing network created by
CheckClear LLC. EE provides the software and services that enable the clearing of
images through NCHA, along with settlement services.
	 
	 	f)	 	NCHA: The National Clearinghouse Association. A nationwide check clearinghouse that
was organized to effect, assist, promote, supervise and regulate the daily and other
exchanges and settlements among its members of checks and other items.
	 
	 	g)	 	NCHA Member: A national member of NCHA operating under the National
Rules as published by NCHA.
	 
	 	h)	 	National Consolidator: A National
Consolidator is a member of NCHA that has elected to form a mini-clearing house within
NCHA
	 
	 	i)	 	Image Clearing: The practice of
exchanging files containing check images between financial institutions for settling
funds in place of actually exchanging paper checks between financial institutions for
settling funds.
	 
	 	j)	 	Deposited Item: Individual check images deposited into a financial institution that
is sent to EE for image clearing.
	 
	 	k)	 	Inclearings: Those items presented to NCHA for settlement, either through a member or
National Consolidator that are drawn on another member of NCHA. Items would be considered
“inclearings” to the “drawn-on” member.
	 
	 	I)	 	Substitute Check or Legally Equivalent Substitute Check: This is an item that was
converted into an image, but had to be reconverted back into a piece of paper.
	 
	 	m)	 	In District: Location of origin of a deposited item. An item is considered “In
District” if it was originated within the same Federal Reserve District as the institution
in which it was deposited.
	 
	 	n)	 	Out of District: Location of origin of a deposited item. An item is considered “Out
of District” if it was originated within a different Federal Reserve District than the
institution in which it was deposited.
	 
	 	o)	 	On-We: A designation for items drawn on any institution within that particular
National Consolidator’s membership.
	 
	 	p)	 	Check 21 Exchange: A mini-clearing house established within NCHA by Jack Henry. As a
mini-clearinghouse, items are settled and exchanged within a separate server and software
application prior to being forwarded to NCHA for settlement.
	 
	 	q)	 	Check 21 Cash Letter: Software module developed by Jack Henry to interface with EE
for Image Clearing through NCHA. The Check 21 Cash Letter (21CL) module would provide
interface and communications between EE, check image software (JHA and non-JHA) and the
JHA core solutions.
	 
	 	r)	 	EPM/SC Module Software: module
developed by Jack Henry to provide Exception Processing capabilities with respect to CHECK
21. Types of capabilities would be the creation and printing of SCs and the reconciliation
functions required to process returned items and posting functions between the item
processing software and the core deposit system.
	 
	 	s)	 	“Processing Services”: means the computer data processing services provided by JHA to
Client in accordance with this Agreement and may include terminal driving, electronic
authorization, links to Networks, transaction switching, and other support services
described in Exhibit A attached hereto.

2. Description of Processing Services.

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Client hereby contracts for and JHA hereby agrees to furnish, on the terms and
conditions set forth herein, the Processing Services which are enumerated on Exhibit A
attached to and a part of this Agreement.

Upon the completed execution of this Agreement Client and JHA shall mutually proceed in good
faith to promptly develop a detailed plan for the conversion of Client to the Processing
Services

3. Term of Agreement.

This Agreement shall have a term of five (5) years with a commencement date of either the day
PROCESSING SERVICES are first provided by JHA to Client, or 240 days after the date of this
Agreement, which ever occurs first. Thereafter this Agreement shall automatically renew for
successive five (5) year terms unless terminated by either party by written notice no less
than one hundred eighty (180) days prior to the expiration of the then current five (5) year
term of this Agreement. JHA reserves the right to increase the above fees at any time. JHA
will provide Client 30 days advance written notice of any fee increase. All increases in
third party fees will be passed through to Client as additions to the Per Transaction Fees as
shown on Exhibit A. JHA further reserves the right to terminate the Services provided to
Customer and its Consumers hereunder if Customer is in breach of this or any other agreement
which Customer has with JHA. In addition, either party may terminate this Agreement by
written notice to the other party should a determination be made by any judicial or
administrative authority that the Processing Services provided pursuant to this Agreement are
illegal.

In the event that the Client provides timely notice to JHA as aforesaid of its intention to
terminate this Agreement, this Agreement shall terminate as provided herein. In the event of
such termination, the Client shall pay JHA all direct expenses incurred by JHA in turning over
to the Client all information maintained by JHA and relating to Processing Services performed by
JHA for the Client. These expenses shall include, but shall not be limited to charges for
computer run time and programming requirements in accordance with JHA published rate schedules
in effect at that time. In the event that the Client discontinues using JHA Processing Services
prior to the end of any contract term, the Client will pay to JHA via ACH payment a lump sum
early termination fee to be calculated as the average monthly billing exclusive of pass through
cost including, but not limited to, data lines, postage, Federal Reserve charges, etc., for the
past twelve months multiplied by the number of months and any portion of a month remaining in
the contract term. In the event that any entity assumes the deposit liabilities of Client, such
entity will automatically assume the obligations and liabilities of Client hereunder for the
remaining contract term.

Upon receipt of notice of Client’s intention to deconvert from JHA’s Processing Services the
early termination and expenses listed above shall become immediately due and payable. Under no
circumstances shall Client render payment of these fees later than thirty days after JHA has
billed Client for them. JHA reserves the right to cease providing ALL Processing Services to
Client if any amount due from Client to JHA under this Agreement or any other amount due from
Client to JHA is not paid in a timely fashion. JHA shall have the right to terminate this
Agreement should Client fail to pay any amounts due to JHA hereunder and fail to cure that
default within seven (7) days after written notice. In that event JHA shall treat said
nonpayment as an anticipatory breach and shall be entitled to proceed as though Client had
given JHA proper notice of its intention to discontinue Processing Services as provided for
above. Either party may terminate this Agreement should the other party materially breach any
other obligation under this Agreement and fail to cure that breach within thirty (30) days
after written notice.

4. File Ownership and Security.

	 	a)	 	File Security. JHA acknowledges that all data files provided by Client are
the property of Client and that JHA’s use thereof or access thereto does not create in
JHA any right, title or interest therein, except as provided for hereunder. JHA will
implement reasonable security precautions and take appropriate actions with respect to
the Client data files so as to enable JHA to satisfy its obligations under this Agreement
and to prevent the loss, alteration or unauthorized access of Client data files.
	 
	 	b)	 	Security and Protection of Products. Client acknowledges that the Products
and Processing Services are the property of JHA and that Client’s use thereof does not
create in Client any right, title, or interest therein, except as provided for hereunder.
Client will implement reasonable security precautions and take appropriate action so as
to enable Client to satisfy its obligations under this Agreement and to prevent the loss,
alteration or unauthorized access of Products or Processing Services.

5. Examination.

The records maintained by JHA for the Client shall be subject to examination by those Federal
or State agencies having jurisdiction over the Client to the same extent that such records
would be subject to examination were they maintained and produced by the Client on its own
premises, and JHA is authorized to provide the representatives of such agencies access to such
records. Reasonable expenses incurred by JHA on the Client’s behalf during the course of

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such examination may, at JHA’s sole discretion, be charged to the Client by JHA with
itemized accounting of such expenses.

6. JHA’s Reliance on Client’s Instructions.

In general, JHA will expect to receive any necessary instructions, information or data from
Client. However, it is contemplated that data, information or certain instructions from time
to time may be transmitted directly to JHA by third parties on behalf of Client. JHA agrees
to respond to such data, information and instructions from third parties when it is customary
for such to be provided in that manner. JHA shall be entitled to reasonably rely upon any
data, information or instructions provided hereunder.

7. Client Duties and Responsibilities.

	 	a)	 	Responsibility for Client Instructions/Information. Client assumes responsibility for the consequence of
any instructions or other information given to JHA by Client or its employees. Client
shall also be responsible for instructions provided to or by certain third party vendors
as described in Section 7 above.
	 
	 	b)	 	Notice of Discrepancies. Client shall be responsible for auditing and balancing
the data contained in any reports, and for reconciling any out-of-balance condition. Client
will notify JHA of any out-of-balance condition or any other discrepancy regarding the
Processing Services which Client believes or reasonably should have believed to be caused
by a failure of the Processing Services by midnight of the tenth (10th) working day
immediately following the day of the rendering of said Processing Services. Failure of
Client to notify JHA of any out-of-balance condition or any other discrepancy regarding the
Processing Services within such time period waives Client’s right to an adjustment. In the
event that Client fails to notify JHA within 10 days of any out of balance condition or any
other discrepancy regarding the Processing Services and Client desires JHA assist
Client in correcting said out of balance condition or any other discrepancy regarding the
Processing Services then JHA shall at its sole discretion provide such assistance at its
then current fee for such services. In the event of the foregoing JHA shall not assume any
liability for any attempted correction.
	 
	 	c)	 	Third Party Products and Processing Services.

(i) In order to receive the Processing Services under this Agreement Client will be
required to sign an agreement with the NCHA to become an NCHA Member. Client will also be
required to implement on its system a copy of the EE Client (or other
successor software. Client agrees to comply with the terms of all applicable NCHA and EE
Client (or its successors) agreements, all applicable rules and regulations, and to pay any
fees imposed by any necessary third party service providers with respect to Client. Client
shall indemnify, defend and hold JHA harmless from any fees, costs, liability or obligation
to the third party service provider arising out of any such agreement or otherwise, unless
JHA has specifically assumed such fees, costs, liabilities or obligations hereunder, and
notwithstanding any provision of any such “processor” or other agreement signed by JHA. It
is understood and agreed that any sponsorship for Client under this Agreement shall be
coterminous with this Agreement; provided, however, that both parties shall comply with any
applicable operating rules and regulations and all applicable laws after any termination of
any sponsorship provided for pursuant to this Agreement.

(ii) Changes to the Processing Services. If any necessary third party service
provider mandates changes to the Processing Services, or changes are required to or
because of the Check 21 law or its interpretation as used for the Processing Services,
then this Agreement shall be amended to incorporate said changes.

	 	d)	 	Cooperation. The obligations of JHA under this Agreement are subject to and
conditioned upon the cooperation and timely performance by Client of its obligations,
including but not limited to compliance by Client with any requirements contained in the
Documentation.
	 
	 	e)	 	Financial Obligations. Client will maintain account(s) within their own
institution or with such financial institutions as may be required for sponsorship and to
maintain such balances as may be required for settlement of transaction activity,
authorized adjustments or any other financial obligations arising under the Processing
Services.
	 
	 	f)	 	Client is responsible for reviewing its monthly billing for Services provided by JHA.
In the event that Client does not report any discrepancy with said billing or challenge
any charges in writing on any bill within ninety days of the bills presentation to Client
then Client shall be deemed to have waived any correction of such non
reported and/or non
challenged errors and JHA shall have no further obligations relating to said billing.

8. Payment.

In accordance with the terms described in

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Exhibit A of this Agreement Client agrees to pay upon presentation by JHA of an
electronic funds transfer debit for such amount, the then applicable charges for the
Products covered thereby. Unless specified otherwise, all amounts are due when the
Processing Services have been completed or other Products provided. JHA shall provide an
invoice to the Client for review prior to initiation of the electronic funds transfer debit.
Set-up fees and annual fees will be invoiced and are payable in advance. Amounts
outstanding after the due date are subject to an interest charge to date of payment of the
lesser of 18% per annum or the highest legally allowable rate. In addition to fee increases
due to increases in necessary third party services or other associated transaction fees, JHA
may adjust its fees annually, upon at least sixty (60) days written notice; provided no such
increase, except with respect to rates for professional services, shall exceed 10%.
Notwithstanding the foregoing, unless otherwise specified in Exhibit A, JHA reserves the
unrestricted right to charge Client the amount of any increases in third party
telecommunications charges (plus any JHA’s service charge), Network pass-through fees or
other such expenses incurred on behalf of Client by JHA. Additionally JHA reserves the right
to immediately terminate Processing Services under this Agreement and to terminate this
Agreement if any amount due hereunder shall not be paid via ACH within (5) five days of its
original ACH transfer attempt or if any ACH payment due under this Agreement is reversed
without written notice to JHA of said reversal and JHA’s written acceptance* of said
reversal.

9. Changes to
 Processing Services.

JHA reserves the right to modify the Processing Services provided during the term of this
Agreement. In the event of a modification that materially degrades the quality or performance
of the Processing Services to Client, and said degradation has not been corrected by JHA within
ninety (90) days of written notice to JHA of said degradation, Client may cancel the Agreement
within thirty (30) days of the receipt of updated Documentation describing the
modification, without penalty, effective sixty (60) days after receipt by JHA of written notice
of termination from Client.

10. Disaster Recovery.

Upon request, JHA will provide Client access, at JHA, to the non-confidential portions of
JHA’s disaster recovery plan relating to the Services, or will provide a copy thereof at its
then current charges. JHA agrees to release such information (under appropriate
confidentiality agreement) as may be reasonably necessary to allow Client to develop its own
disaster recovery plan to work in concert with the JHA plan.

11. Insurance.

JHA will maintain a Fidelity Bond covering loss of
money, securities or other property resulting from one or more fraudulent or dishonest acts for
which JHA is legally liable.

12. Warranties.

Client’s Remedies
 and Limitation of Liability. JHA and Client acknowledge that circumstances
could arise entitling Client to damages or rescission arising from performance by JHA of its
obligations hereunder or a failure by JHA to perform its obligations and have agreed in all such
circumstances that Client’s remedies and JHA’s liabilities will be limited to those set forth in
this Agreement.

Client shall provide JHA with all documentation necessary to prove any claimed loss by Client.
JHA shall not be liable for any loss which is settled or compromised by Client without prior
written consent of JHA. At the request of JHA, Client shall transfer and assign to JHA all
rights and remedies of Client with respect to any claim which is ultimately paid by JHA.

The warranties contained herein shall be divided into the following categories:

Equipment:

JHA shall use software and current equipment such as is indicated by JHA’s specific needs
and Industry standards. All equipment shall be maintained in a reasonable fashion which
shall be compliant with industry standards. Except for errors caused by a material breach
of the Equipment warranty JHA shall not be liable to Client or to any third party,
including, but not limited to, customers of Client, for errors resulting from defects or
malfunctions of the mechanical or electronic equipment used in performing its Processing
Services hereunder.

Processing:

JHA warrants to provide the Processing Services under this Agreement in a competent manner
consistent with industry standards. In the event that the Processing Services provided by
JHA shall fail to meet the foregoing standard JHA shall diligently and in good faith attempt
to correct the Processing Services without additional cost to Client. If within a reasonable
time JHA is unable to correct the Processing Services, Client shall be entitled to an
equitable reduction in fees paid to JHA for the defective Processing Services. Client shall
not expect JHA to provide any conforming Processing Services without compensation. The
remedies herein in regard to price reductions are exclusive.

JHA shall not be liable for delays or failures in the performance or completion of any of its
obligations under or with respect to this Agreement beyond its reasonable control

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including, but not limited to, delays caused in whole or in part by acts of civil or military
authority, riots, epidemics, war, governmental regulations, fire, hurricanes, flood, insurrection,
catastrophes, failures of transportation, communications or power supply, unavoidable mechanical
difficulty with its computer equipment, acts of God, or other causes beyond its control or due to
third parties.

JHA shall not be liable or responsible to Client or to any third party, including, but not limited
to, customers of Client, for any consequential, special, indirect, or incidental damages, even if
JHA has been advised of the possibility of such damages. Any liability of JHA to Client resulting
from failure to comply with the terms of this Agreement wherein JHA shall become legally obligated
to pay for damages resulting from any claim arising from this Agreement shall be limited to the
actual damages suffered by Client and under no circumstances shall the total aggregate liability
of JHA under this Agreement exceed the lesser of either i)the fees paid by Client to JHA during
the previous twelve months of this Agreement less the various expenses and pass through costs
defined on Exhibit A; or ii) $10,000.00 during the term of the Agreement. IN NO EVENT SHALL JHA BE
RESPONSIBLE OR LIABLE FOR ANY LOSS OF PROFITS, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR
INDIRECT DAMAGES OF ANY KIND OR NATURE. ADDITIONALLY JHA SHALL NOT BE LIABLE FOR THE LEGAL
EQUIVALNCE WARRANTY, DUPLICATIVE PRESENTMENT WARRANTY OR ANY SUBSITUTE CHECK INDEMNITY AS THEY
MAY ARISE UNDER CHECK 21. THE FOREGOING WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS OR OTHERWISE.

The forgoing warranties set forth in this Agreement are in lieu of all other warranties, express
or implied, whether of merchantability, fitness or otherwise.

Client agrees that JHA shall have no duty of indemnity or contribution for a third party claim
arising from the use of the Products or JHA’s performance or non-performance of any Processing
Services hereunder.

Client acknowledges and agrees that the damage and liability limitations set forth in this Section
13 are reasonable in light of all present and reasonably foreseeable events and the possible
amount of actual damages to Client. The limitations set forth in this Section 13 will survive
termination of this Agreement notwithstanding Client election to rescind or otherwise be
discharged from this Agreement.

13. Third Party Providers and Subcontracting.

Customer understands and agrees that JHA will use third party products and services in
connection with providing the Services. Some providers may from time to time have certain
additional terms and service levels which may impact Client JHA shall use its best efforts to
provide Client 30 days prior notice of any changes in third party terms and Client may
terminate this Agreement if any such changes substantially and negatively impact Client. Notice
of any such termination must be given in writing to JHA within 20 days after receipt of the
notice of change in third party terms and such notice shall set forth in detail the negative
impact to Client.

14. Client’s Liability for Third Party Claims.

To the extent that any claim exceeds the limitation of liability stated in Section 13 of this
Agreement Client agrees to defend, indemnify and hold JHA harmless from any claim by a third
party for any damages, including lost profits, direct, incidental, consequential, special,
indirect or punitive damages arising out of or relating to Client’s use of the Products and
Processing Services; provided JHA promptly notifies Client of any such claims and Client is
provided an opportunity to fully participate in the defense or settlement of any such claims.

15. Infrastructure.

In order to receive these Services Client shall be required to utilize software licensed from
JHA which is associated with the Services and Client shall receive the Services via a virtual
private network (VPN) which JHA shall establish for Client under this Agreement.

16. Merchant Interaction.

Client shall have sole and exclusive responsibility for sales and marketing services to
merchants including but not limited to arranging for hardware shipment, delivery,
installation, proposing rollout schedules to JHA for JHA’s approval, ensuring compliance by
merchants with applicable rules and regulations, handling of all adjustments and chargebacks,
JHA does not as a result of this Agreement agree to undertake any direct relationship or
privity with any merchant or third party. In the event that Client requests that JHA interact
directly with any such merchant behind Client to an extent beyond JHA’s provision of the
Processing Services hereunder, Client shall compensate JHA for such interaction on a time and
materials basis.

17. Taxes.

Any taxes based upon this Agreement, the Processing Services or Products provided, including
but not limited to sales, use and personal property taxes, shall be paid by Client.
Notwithstanding the foregoing, Client shall not be responsible for any taxes based upon the
income of JHA.

18. Confidentiality and Regulatory Compliance.

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JHA and Client each agree that all information communicated to it by the other, including the
terms and conditions of this Agreement, whether before the effective date or during the term of
this Agreement, shall be received in strict confidence, shall be used only for the purposes of this
Agreement, and that no such information shall be disclosed by the recipient party, its agents or
employees without prior written consent of the other party, unless such information is publicly
available from other than a breach of this provision. Each party agrees to take all reasonable
precautions to prevent the disclosure to outside parties of such information, including without
limitation, the terms of this Agreement except as may be necessary by reason of legal, accounting
or regulatory requirements beyond the reasonable control of JHA or Client, as the case may be.

(a) Gramm-Leach-Bliley Act Compliance

JHA will not disclose, nor permit access to, the private information of Client or its consumers
for any purposes other than those specifically required to fulfill JHA’s contractual obligations
with Client. JHA will not sell the information regarding the Client’s consumers for any reason. In
connection with providing services to Client, JHA will take all commercially reasonable steps to
ensure the security and confidentiality of Client’s and its consumers’ information and to protect
against anticipated threats and hazards to the security of such information. JHA will take all
commercially reasonable steps to prevent unauthorized access to or use of such information that
could result in substantial harm or inconvenience to Client or its consumers. In the event any
court or regulatory agency seeks to compel disclosure of said information JHA will, if legally
permissible, promptly notify Client of said attempt and will cooperate so that Client may at its
expense seek to legally prevent this disclosure of information. JHA will upon request provide
copies of applicable audit reports, summaries of test results and other equivalent evaluations
with regard to security and confidentiality in connection with the Services JHA provides to that
Client. JHA may charge a standardized fee to respond to such requests.

JHA has published its GLBA compliance commitment to all of its financial institution customers in
its “Policy on Privacy of Consumer Financial Information”, and to the extent that additional
commitments are reflected in future published versions of said policy, the same shall be
incorporated herein without further actions by the parties.

If a breach of security results in an unauthorized intrusion into JHA systems which directly and
materially affects Client or its consumers, JHA will within a reasonable time report on the
intrusion to Client and will subsequently report the corrective action taken in response.

(b) Router Control and Security

To facilitate data processing services provided by JHA to Client and to secure related
telecommunications, Client grants to JHA full and exclusive rights to remotely control those
computer and telecommunications routers associated with the data processing services, even
though owned by Client and located in Client’s facilities. Such controls include, but are not
limited to configuration, testing, implementation, logical security, modification and
troubleshooting.

During the term of the Data Processing Services Agreement, JHA assumes responsibility for such
controls. All controls will be returned to Client upon termination of the Data Processing
Services Agreement.

Client will be responsible for maintaining control over the physical security and operating
environment of the router, including placement of the router where physical access is limited
to authorized persons only, and ensuring that adequate cooling and protection from the
elements, as defined in the router’s operating specifications, is provided. Additionally, each
router should have the following statement posted in close proximity and clear view:
“UNAUTHORIZED ACCESS TO THIS NETWORK DEVICE IS PROHIBITED. You must have explicit permission
to access or configure this device. All activities performed on this device may be logged, and
violations of this policy may result in disciplinary action, and may be reported to law
enforcement.”

19. Equipment Return.

Any equipment provided by JHA and placed at the Client’s site during the term of this
Agreement must be returned at termination of this Agreement at the expense of Client. Client
will pay to JHA an amount equal to the fair market value of any equipment not returned to JHA
within thirty (30) days after termination. Equipment may include, but is not limited to: ATM
modems, JHA’s workstations and other telecommunications equipment. If Client
changes the Processing Services provided to Client under this Agreement and said change
results in Equipment, communications systems and lines which will no longer be needed, the
Client shall bear all fees associated with said items including but not limited to buyouts of
the contracts and leases and termination fees associated therewith as applicable.

20. Expiration of Offer.

This offer for Products in this Agreement will expire if not executed by the Client and
returned to JHA within sixty (60) days from the date first listed above.

21. Audit Responsibility.

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JHA shall cause to be performed, on an annual basis, a third party operational review of
its processing centers. A copy of the most recently completed audit for Client’s servicing
center will be made available upon written request to the manager of the center. JHA shall,
upon request, schedule a mutually convenient time whereby Client audit representatives may
visit the processing center for further audit needs. Client should review on a daily basis any
audit, maintenance and exception reports available from JHA.

22. Assignability.

This Agreement shall not be transferable or assignable by Client without prior written consent
by JHA. However, Client may assign its rights and obligations under this Agreement by written
document, to which JHA is a signing party, to any holding company which becomes a majority
stockholder or parent company of Client by voluntary action and with the written approval of
Client and its stockholders. In this event, both Client and the assignee shall be responsible
and liable to JHA for the performance of the obligations and duties of Client pursuant to this
Agreement.

23. Entire Agreement.

This Agreement including Exhibit A attached and incorporated herein constitutes the sole and
entire Agreement between JHA and the Client pertaining to the provision of subject Processing
Services and supersedes all prior agreements and understandings of the parties in connection
therewith. JHA makes no representations or warranties, express or implied, by operation of
law or otherwise, except those expressly stated herein. This Agreement shall not be modified,
amended, rescinded or waived in whole or in part except by a duly executed written document signed
by the parties. This Agreement and the exhibits and schedules attached hereto shall be governed by
the laws of the State of Missouri, and the rules and regulations of the appropriate banking
regulatory agencies. The parties hereto bind themselves and their successors and assigns to the
faithful observance and performance of this Agreement and the terms and conditions hereof; provided
that the Client shall not assign its rights hereunder without the prior written consent of JHA.

All notices required by this Agreement shall be sent via certified or registered mail, return
receipt requested, postage prepaid, addressed to JHA at:

Jack Henry and Associates, Inc.

663 Highway 60

Monett, MO 65708

Attention: Chief Operating Officer

and to the Client at:

Reliance Bank (In Organization)

6150 Diamond Centre Court, Suite 1102

Ft. Myers, FL 33912

Attention: President

The notice shall be deemed delivered on the earlier of the actual date of delivery or four days
after mailing.

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EXHIBIT 10.25

	 	 	 
	

	 	SOFTWARE LICENSE AND SUPPORT AGREEMENT

	 	 	 
	OFFICE ADDRESS:

	 	DATE: November 15, 2005
	JACK HENRY & ASSOCIATES, INC.
	 	 
	663 HIGHWAY 60 • P. 0. BOX 807
	 	 
	MONETT, MO 65708
	 	 
	 
	 	 
	NAME AND ADDRESS OF LICENSEE:
	 	 
	Reliance
Bank (In Organization)

6150 Diamond Centre Court, Suite 1102

Ft. Myers, FL 33912
	 	 

Jack Henry & Associates, Inc (“JHA”) is engaged, in the business of providing various
services and licensing computer software for use by financial institutions. The Licensee
specified above is a financial institution. The Licensee agrees to obtain from JHA, and JHA
by its execution of this Agreement, agrees to furnish to Licensee, on the terms and
conditions contained herein, all of the computer Software and services detailed in Exhibit A,
which is specifically made part of this Agreement.

In consideration of the premises and in further consideration of the performance of the terms
and provisions herein, JHA and Licensee contract and agree as follows:

JHA hereby grants and Licensee accepts a non-transferable and non-exclusive license (the
“License”) to use the Software described in Exhibit A for the original term and all renewals
of this Agreement.

The License granted hereby shall be subject to all Standard Terms and Conditions (Sections 1
to 24) set forth on pages 2 through 4 hereof, Exhibit A, Exhibit B and the following C
Exhibits (if any), all of which are incorporated in and specifically made a part of this
Agreement.

Attached C Exhibits:                                                            

The Standard Terms and Conditions shall apply in all events except where specifically
superseded in Exhibits A or B or superseded as to individual items of Software in the
attached C Exhibits (if any).

	 	 	 	 	 
	TOTAL LICENSE FEE(s) to Licensee, payable in accordance with the terms of Exhibit A: 
	 	$	5,000.00	 
	TOTAL INSTALLATION FEE(s) to Licensee (excluding non-technical conversion related
assistance fees, requested program customization fees and out-of-pocket expenses),
payable in accordance with the terms of Exhibit A:
	 	$	2,500.00	 
	TOTAL MAINTENANCE FEE(s):
	 	$	1,000.00	 

The prices offered above are valid for sixty (60) days from the date first listed above
provided this Agreement is executed by Licensee and returned to JHA within said sixty (60) day
period.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and
effective as of the date first above written.

	 	 	 	 	 	 	 	 	 	 	 
	JHA:	 	 	 	 	 	LICENSEE:	 	 
	JACK HENRY & ASSOCIATES, INC.	 	 	 	Reliance Bank (In Organization)	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	BY:

	 	/s/ Terry McMullen
 

	 	 
	 	By:
	 	/s/ Dale E. Oberkfell
 

	 	 
	Print/Type Name Terry McMullen	 	 	 	Print/Type Name Dale E. Oberkfell	 	 
	Title:

	 	General Manager
	 	 	 	Title:
	 	EVP	 	 
	Date:

	 	11/29/2005
	 	 	 	Date:
	 	11/23/05	 	 
	 	 	 	 	 	 	 	 	 
	ABA# 999933901	 	 	 	 	 	 	 	 
	Dan Tipton 00001733/NC/AO	 	 	 	 	 	 	 	 

LIS-Generic-09-30-04

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STANDARD TERMS AND CONDITIONS

(Software License and Support Agreement)

1. JHA will furnish said Software, which will be. installed on Licensee’s computer.

2. Licensee covenants to JHA that said Software will be used only to process its own data,
and for no other use or purpose.

3. FEES

Licensee guarantees payment of all the above fees to JHA, together with reimbursement of sales/use
taxes (if any), and all JHA actual out-of-pocket expenses including, but not limited to travel,
lodging, meals, telephone, postage, and shipping costs. 25% of the above License Fee will be paid
at signing of this Agreement. 50% of the above License Fee will be paid three calendar months from
the date of this Addendum. The remaining 25% will be paid nine calendar months from the date of
this Addendum. The Install Fee will be paid when completed.

The annual maintenance fee will be increased if and when Licensee contracts for additional
software programs, software customization or processing of additional banks.

Licensee will pay JHA one and one-half percent (1 1/2%) interest per month
(18% annual), plus all attorney fees and expenses actually incurred by JHA in collecting any
delinquent or past due fees, payments or reimbursements of any kind due JHA by Licensee.

4. LICENSE

JHA hereby grants and License accepts a non-transferable and non-exclusive license (“License”) to
use the Software described above under the terms and conditions of this Agreement.

The License and the Software may not be assigned, sublicensed, or otherwise transferred or copied
in any manner by Licensee without prior written consent from JHA.

Licensee agrees not to remove or alter proprietary notices of JHA on any of the materials
associated with the Software.

Licensee shall use the Software only at Licensee’s controlled location or the locations of the
institutions listed on Exhibit B attached hereto. However off-site testing and/or disaster
processing is permitted provided the owner/operator of the off-site facility has signed JHA’s
Confidentiality Agreement, and JHA is promptly notified by Licensee.

Licensee also covenants and warrants to JHA that off-site test/disaster facilities will conform
to, abide by and be governed and bound by this License Agreement the same as though they were a
signing Licensee. Licensee accepts full responsibility and liability to JHA for any violation or
breach of this License Agreement by any off-site test/disaster facility used by Licensee. If
Licensee or an off-site test/disaster facility violates or breaches this or any other written
agreement it has with JHA or any of its subsidiaries, and such violation or breach is not
corrected within thirty days after Licensee receives written notice thereof from JHA, then JHA
may terminate Licensee’s license to use the Software, and Licensee will cease using the Software
and will return all of same to JHA. Licensee further covenants and warrants to JHA that neither
Licensee, nor any of its affiliated companies, will employ, in any capacity, any personnel of JHA or any of its
affiliated companies within one year of their employment termination from JHA or any of its
affiliated companies, unless JHA consents in writing.

5. DELIVERY

Delivery of said Software shall be at a time mutually agreed  upon by JHA and Licensee, but
in no instance shall such date be longer than ninety (90) days following the execution of this
Agreement.

6. INSTALLATION

JHA will install said unmodified Software at Licensee’s principal office so it will properly
operate on Licensee’s computer. Licensee will furnish data needed and requested by JHA, and will
co-operate with and assist JHA personnel in installation of said Software.

7. SUPPORT

JHA will furnish Licensee support as provided herein:

A. During the term of this Agreement, JHA will provide Licensee the following maintenance and
support for said Software:

     (a) Modified or new software programs required by a change in Federal or State banking laws,
within a reasonable time after Licensee gives JHA written notice of such change.

     (b) Updates and enhancements of existing Software programs on the same terms on which they are
offered by JHA to other licensed users of same.

     (c) Technical support, via telephone, for questions or problems with the use of said Software.

B. JHA will NOT furnish Licensee maintenance or support for any Software problems caused or
contributed to by the following:

     (a) program or CL was not originally provided by JHA, or

     (b) an unauthorized alteration or revision to the Software, or program or CL procedure
problems that were previously corrected by JHA, delivered to Licensee, but not installed by
Licensee, or any problems with data on tape, disk or diskettes which have been caused by defects in
IBM (or other hardware manufacturers) programming, or failure of Licensee to load IBM (or other
hardware manufacturers) operational/system software new Releases and/or Program Temporary Fixes
(PTFs), or

     (c) program or CL procedure problems which are the result of improper operator handling or
use.

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     (d) JHA may refuse to furnish maintenance or support to Licensee if any fees or payments of
any kind due JHA or any of its subsidiaries from Licensee are delinquent and Licensee fails or
refuses to cure any such delinquency within thirty (30) days after written notice from JHA, or if
Licensee is in breach or default on any written Agreement with JHA or
any of its subsidiaries.

     C. The original term for the Support portion of this Agreement runs from above date to the
next 1st day of July. This Agreement automatically renews for successive terms of 12
months each, unless either JHA or licensee gives written non-renewal notice to the other party
thirty (30) or more days before the end of a term. JHA may review and change the maintenance fee
for any renewal term, but must notify Licensee sixty (60) or more days before the end of any term.
If no such change is made, Licensee will pay JHA an annual advance fee on July 1 of each renewal
term, which is the same as the full year annual fee for the last expired term.

8. WARRANTIES

A. JHA warrants that unmodified Software will operate in accordance with the then current
electronic documentation provided by JHA. Under this warranty, JHA will correct any program errors
in the unmodified Software at no extra charge to Licensee. This warranty is valid for sixty (60)
days from the date of last initial installation of all of said Software.

B. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OR ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL JHA BE
LIABLE FOR INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES.

9. PROPRIETARY PRODUCT

All Software, customization, modification, releases and optional modules furnished now or
hereafter by JHA to Licensee shall be and remain the property of JHA, subject to the rights of the
Licensee as defined in this Agreement.

10. TERM

This Agreement grants the Licensee a non-exclusive, paid-up , license to use the Software as
permitted herein, for ten (10), years immediately subsequent to the
date of this Agreement, except as modified by conditions described in paragraph 13 of this Agreement.

11. TRADE SECRET

Licensee hereby acknowledges that the Software provided by JHA under this Agreement is a trade
secret of JHA, and as such is protected by civil and criminal law, is very valuable to JHA, and
that its use must be carefully and continuously controlled. In accordance with the aforesaid,
Licensee agrees to use the highest standard of diligence to ensure the confidentiality of the
Software, and will prohibit the unauthorized access to, use or duplication of any of the
Software. Licensee agrees to keep all machine-readable Software in a secure place which is as
secure as Licensee provides for its most confidential materials. Licensee will not cause, permit
nor allow the Software or materials provided by JHA to be copied, duplicated, transcribed,
reverse engineered, sold to, revealed to, or used by any other — person, firm or company
without prior written consent of JHA. Licensee agrees to notify JHA immediately of the
unauthorized possession, use or knowledge of any item supplied under this Agreement by any person
or organization not authorized by this Agreement to have such possession, use or knowledge.
Licensee will promptly furnish JHA full details of such possession, use or knowledge, and will
cooperate fully with JHA in any litigation against third parties deemed necessary by JHA to
protect its proprietary rights. Licensee’s compliance with the above shall not be construed in any
way as a waiver of JHA’s right to recover damages or obtain other relief against Licensee for its
negligent or intentional harm to JHA’s proprietary rights or for breach of contractual rights. If
Licensee attempts or allows others to attempt to use, copy, duplicate, transcribe or convey the
items supplied by JHA pursuant to this Agreement, in a manner contrary to the terms of this
Agreement or in derogation of JHA’s proprietary rights, whether these rights are explicitly herein
stated, determined by law, or otherwise, JHA shall have, in addition to any other remedies
available to it at law or equity, the right to injunctive relief enjoining such actions, Licensee
hereby acknowledging that irreparable harm will occur to JHA and that other remedies are
inadequate. This paragraph will survive expiration or termination of this Agreement.

12. COMPLIANCE WITH LAWS

Licensee assumes all responsibility in assuring compliance with all regulations relating to
Licensee’s use of the software.

13. BUSINESS TERMINATION

At JHA’s option, all of Licensee’s rights under this Agreement shall terminate, and the
Software shall be returned to JHA if the ownership or management of Licensee or any of its
subsidiaries changes by reason of voluntary or involuntary bankruptcy, receivership,
conservatorship, custodianship, assignment for benefit of creditors, seizure of assets,
liquidation, dissolution, ceasing to do business, or action by FDIC, RTC or other State or
Federal authorities which would divest control from present ownership and management of Licensee.

In the event JHA ceases to do business, the successor to JHA’s assets will be bound by this
Agreement the same as JHA, and Licensee may continue to use the Software under all the terms and
conditions of this Agreement. If there is no successor to JHA’s assets, then the Software shall
become the non-exclusive proprietary product of Licensee subject to all of the confidentiality
restrictions described in paragraph 11 above; except that Licensee may reveal Software and/or
materials to third parties for the sole purpose of maintenance and customization of the Software
for the sole use of Licensee, provided said third parties have signed similar written
confidentiality restrictions.

14. CONFIDENTIALITY

JHA and Licensee each agree that all information communicated to it by the other, including
the terms and conditions of this Agreement, whether before the effective date or during the term
of this Agreement, shall be received in strict confidence, shall be used only for the purposes of
this Agreement, and that no such information shall be disclosed by the recipient party, its
agents or employees without prior written consent of the other party, unless such information is
publicly available from other than a breach of this provision. Each party agrees to take all

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reasonable precautions to prevent the disclosure to outside parties of such information, including
without limitation, the terms of this Agreement except as may be necessary by reason of legal,
accounting or regulatory requirements beyond the reasonable control of JHA or Licensee, as the
case may be.

15. STATUTE OF LIMITATIONS

No action arising out of this Agreement may be brought by Licensee or JHA more than two
years after the cause of action has accrued, and the injured party has actual knowledge of the
accrual.

16. COMPLETE AGREEMENT

This Agreement supersedes all prior license or use agreements for JHA Software, if any, and
contains the entire agreement between the parties with respect to the transactions contained
herein, and it may be modified or altered only by a written instrument signed by all parties
hereto.

17. HEADINGS

The headings of each paragraph contained herein are provided only for convenience and shall
not be deemed controlling.

18. BINDING

This Agreement shall be binding upon and inure to the benefit of the parties hereto and
their respective permitted assigns and successors.

19. ASSIGNABILITY

This Agreement shall not be transferable or assignable by Licensee without prior written
consent by JHA. However, Licensee may assign its rights and obligations under this Agreement by
written document, to which JHA is a signing party, to any holding company which becomes a majority
stockholder or parent company of Licensee by voluntary action and with the written approval of
Licensee and its stockholders. In this event, both Licensee and the assignee shall be responsible
and liable to JHA for the performance of the obligations and duties of Licensee pursuant to this
Agreement.

20. GOVERNING LAW

This Agreement shall be governed by, construed and enforced under, and subject to, the laws
of the State of Missouri. If any of the provisions of this Agreement are invalid under any
applicable statute or rule of law, they are, to that extent, deemed omitted. Such omission does
not change the intent or binding nature of any or all of the rest of this Agreement.

21. LIMITATION OF LIABILITY

JHA shall not be liable to Licensee or any other person, firm or company, for failure to
fulfill its obligations hereunder due to an event of “force majeure” (herein defined as acts of
God, public disaster, fire, flood, riot, war, labor strikes/disputes, judicial
orders/decrees, government laws/regulations, or interruptions of communications, transportation or
electricity). Any liability of JHA for any loss, damage, or cost hereunder shall be limited to
actual direct damages incurred by Licensee, but in no event shall the aggregate of liability exceed
the total LICENSE FEE paid by Licensee to JHA, nor shall any amount of the liability include any
indirect, consequential, punitive or special damages incurred by Licensee.

22. NOTICE

Any notices under this Agreement shall be written and shall be deemed delivered when
actually received, or three days after they are deposited with the United States Postal Service,
certified mail, return receipt requested when addressed to the other party at its above address,
which may be changed by written notice.

23. COUNTERPARTS

Two (2) duplicate originals of this Agreement are executed with each party retaining one (1)
original.

24. GRAMM-LEACH-BLILEY ACT COMPLIANCE

JHA will not disclose, nor permit access to, the private information of Licensee or its
consumers for any purposes other than those specifically required to fulfill JHA’s contractual
obligations with Licensee. JHA will not sell the information regarding the Licensee’s consumers
for any reason. In connection with providing services to Licensee, JHA will take all commercially
reasonable steps to ensure the security and confidentiality of Licensee’s and its consumers’
information and to protect against anticipated threats and hazards to the security of such
information. JHA will take all commercially reasonable steps to prevent unauthorized access to or
use of such information that could result in substantial harm or inconvenience to Licensee or its
consumers. In the event any court or regulatory agency seeks to compel disclosure of said
information JHA will, if legally permissible, promptly notify Licensee of said attempt and will
cooperate so that Licensee may at its expense seek to legally prevent this disclosure of
information.

JHA has published its GLBA compliance commitment to all of its financial institution customers in
its “Policy on Privacy of Consumer Financial Information”, and to the extent that additional
commitments are reflected in future published versions of said policy, the same shall be
incorporated herein without further actions by the parties.

If a breach of security results in an unauthorized intrusion into JHA systems which directly and
materially affects Licensee or its consumers, JHA will within a reasonable time report on the
intrusion to Licensee and will subsequently report the corrective action taken in response.

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