Document:

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                                    AGREEMENT

         This Agreement ("Agreement") is made and entered into effective as of
April 17, 2000 ("Effective Date") by and among Aegis Communications Group, Inc.,
a Delaware corporation, and its subsidiaries, including Advanced Telemarketing
Corporation, a Nevada Corporation and IQI, Inc., a New York corporation, and
their affiliates (other than Stephen A. McNeely) (collectively, the "Company"),
and Stephen A. McNeely, a resident of the State of California ("Employee").

                                    RECITALS

         Employee is presently employed by the Company and serves as an officer
and director. The continuation of the officer and director relationships is no
longer desired by Employee, on the one hand, or the Company, on the other hand.

         Employee and the Company mutually wish to fully and finally resolve any
existing or potential disputes arising out of the employment relationship among
Employee and the Company.

         Employee agrees and acknowledges that the Company has special expertise
in its businesses that has enabled it to provide unique career opportunities for
its employees, and its growth depends, to a significant degree, on its
possession of certain information that may not be available to its competitors
concerning a number of matters, including but not limited to, information
relating to selling, marketing or providing inbound or outbound telemarketing or
customer care services, whether conducted by telephone or the internet, and
providing market research services as currently provided by Elrick & Lavidge,
consulting, designing or implementing these services, and any related business
the Company is engaged in or has plans to be engaged in as of the Effective
Date, and other information not generally known to others in its industry. To
obtain such information and use it successfully, the Company has made
significant investments in research, business development, quality assurance,
customer satisfaction methods and techniques, and business process improvements
and other developments in marketing methods and providing services to its
customers.

         Employee agrees and acknowledges that a covenant not to compete and a
restriction on disclosure of confidential information is essential to the
continued growth and stability of the Company's businesses and to the continuing
viability of such businesses as expressly permitted under the terms and
limitations of this Agreement.

         NOW, THEREFORE, in consideration of the mutual acts, payments and
promises described and agreed to be performed herein, Employee and the Company
agree as follows:

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          1.   RESIGNATION. Effective as of the Effective Date, the Employee
               tenders his resignation as President, Chief Executive Officer and
               Director of the Company and any officer level positions he holds
               with the Company's subsidiaries or affiliates, and the Company
               accepts such resignations.

         2. EMPLOYMENT; TERM. It is understood and agreed that with the full and
complete agreement of Employee and the Company, Employee's employment by the
Company will continue until the earlier to occur of (i) December 31, 2000, or
(ii) Employee's acceptance of employment with another employer (the "Term").
Effective with his resignation as an officer and director on the Effective Date,
Employee will continue to serve as a Senior Consultant to the Company until the
expiration of the Term. Except for the limited purpose of signing the Company's
Form 10-K for the year ended December 31, 1999 or other required periodic
reports with the Securities and Exchange Commission on or before the Effective
Date, however, from and following the Effective Date, Employee will not act or
attempt to act or represent himself, directly or by implication, as an agent of
the Company or in any manner assume or create, or attempt to create, any
obligation on behalf of, or in the name of the Company.

         3. OBLIGATIONS OF EMPLOYEE. From and following the Effective Date,
during the Term, Employee agrees to serve as a Senior Consultant to the Company
and to assist the Company by fulfilling the following duties:

                  (a)      Transitioning his functions as President and Chief
                           Executive Officer to the Company's new President and
                           Chief Executive Officer, and providing the new
                           President and Chief Executive Officer with the
                           knowledge and support he or she needs to function
                           properly in those roles,

                  (b)      assisting in the transition of the Company's sales
                           and marketing functions to appropriate personnel
                           within the Company, and

                  (c)      carrying out the reasonable instructions of the
                           Company's President and Chief Executive Officer or
                           Board of Directors.

         4. PAYMENT OF WAGES AND EARNED BENEFITS; EXPENSES. Employee
acknowledges the receipt of all wages and sick pay to which Employee is entitled
as of the Effective Date of this Agreement, and further acknowledges that he has
been fully paid for all hours worked with the exception of vacation accrued and
outstanding expense reimbursements and other payments set forth below. During
the Term, Employee will continue to be paid at his regular salary level, payable
in accordance with the Company's standard payroll practices, and will be
entitled to medical benefits (including coverage for Employee's spouse) on the
same terms and conditions as provided to Employee immediately prior to the
Effective Date. Employee will not participate in any bonus or other cash
compensation plans or programs, however. If Employee accepts other employment
during the Term, however, the Company's obligation to pay Employee salary and to
provide medical benefits will be suspended; PROVIDED, HOWEVER, the Company will
pay Employee a minimum of six months' salary in accordance with the Parent's
standard payroll practice notwithstanding Employee's acceptance of other
employment. For purposes of the preceding

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sentence, "other employment" means full-time employment that is generally
comparable in scope, responsibility and compensation to the position Employee
formerly held with the Company (that is, "other employment" would not include
temporary or short-term consulting arrangements or similar employment). Any
accrued but unused vacation will be paid in accordance with the Company's
usual vacation pay policies, although Employee will not accrue any additional
vacation following the Effective Date. Any outstanding reimbursable expenses
will be paid to Employee upon submission and approval of those expenses in
accordance with the Company's customary practices. During the Term, the
Company will allow Employee to maintain his existing office in Los Angeles,
California (with reasonable secretarial support) and to use an office
telephone in the Los Angeles office for the purposes of rendering consulting
services to the Company or seeking other employment, but any other telephone
use will be at Employee's own expense. During the Term, the Company will also
continue to pay Employee's car allowance ($1,000 per month). With these
exceptions, Employee will not incur, and the Company will not reimburse,
expenses incurred by Employee following the Effective Date unless such
expenses are incurred in connection with Employee rendering the consulting
services and are specifically approved in advance by the Company's Chief
Executive Officer or Chairman of the Board.

         5.       OTHER PAYMENTS AND BENEFITS TO EMPLOYEE.

                  (a) In consideration of this Agreement (including, without
limitation, the covenants and agreements made in SECTIONS 6, 7, 8 AND 9), the
Company agrees to pay Employee his regular salary, payable in accordance with
the Company's standard payroll practices at the address specified in SECTION
17 of this Agreement during the Term. Such payments will be subject to
applicable tax withholdings and deductions.

                  (b) Employee shall be entitled to COBRA continuation
benefits at his own expense beginning on January 1, 2001.

                  (c) Employee holds options to acquire 1,121,936 shares of
the Company's common stock. These options will continue to vest in accordance
with their terms during the Term; provided, however, that if the Employee
accepts other employment during the Term but before July 1, 2000, any
previously unvested options will be deemed to vest on the date the Employee
accepts such other employment. To the extent that the Employee's options are
vested as of the Effective Date or subsequently during the Term, the Company
hereby extends to March 31, 2001 the period during which the Employee may
exercise his options, notwithstanding the terms of any prior agreements
between the Employee and the Company, or Company practice in effect as of the
Effective Date. The Employee agrees not to sell any shares acquired upon the
exercise of his options prior to June 29, 2000. On or after June 29, 2000,
the Employee may sell shares acquired upon the exercise of his options, so
long as he complies with the federal securities laws (including the insider
trading rules of the Securities and Exchange Commission) and other applicable
law. Notwithstanding the foregoing, the Company and Employee agree that the
option grant of February 28, 2000 relating to options to purchase 250,000
shares of Company common stock terminates as of the Effective Date and shall
have no further force or effect.

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         The cash and other consideration paid to Employee under this Section
(SECTION 5) shall constitute sufficient consideration for the covenants and
agreements in SECTIONS 6, 7, 8 AND 9 and in other Sections of this Agreement,
and the Company shall have no other compensation obligations to Employee.

         6. NON-COMPETITION AGREEMENT. For purposes of this Agreement, the
Company's "Business" shall mean selling, marketing or providing inbound or
outbound telemarketing or customer care services, whether conducted by
telephone or the internet, and providing market research services as
currently provided by Elrick & Lavidge, consulting, designing or implementing
these services, and any related business the Company is engaged in or has
plans to be engaged in as of the Effective Date. Employee understands that
during the course of his employment by the Company, Employee has had access
to and the benefit of the information referred to in the Recitals above, has
been provided confidential and proprietary information relating to the
Company's Business, and has represented the Company and its affiliates and
developed contacts and relationships with other persons and entities on
behalf of the Company and its affiliates, including but not limited to
customers, potential customers and other employees of the Company and its
affiliates. To protect the interests of the Company and its affiliates in
this information and in these contacts and relationships and in consideration
of the promises made by the Company in this Agreement, Employee agrees and
covenants that for a period beginning on the Effective Date and ending on the
second anniversary of the Effective Date, without the prior written approval
of the Company, Employee will not directly or indirectly, either as an
individual or as an employee, partner, officer, director, shareholder,
advisor, or consultant or in any other capacity whatsoever, of any person
(other than the ownership of less than 5% of the issued and outstanding
securities of an entity): (a) recruit, hire, assist others in recruiting or
hiring, discuss employment with, or refer to others for employment any person
who is, or within the three month period immediately preceding the date of
any such activity was, an employee of the Company or its affiliates; or (b)
conduct or assist others in conducting any business or activity that competes
with the Company's Business in the United States, its territories or
possessions, or in Canada.

         Employee understands and agrees that the scope of the foregoing
covenant is reasonable as to time, area and persons and is necessary to
protect the legitimate business interests of the Company and its affiliates.
Employee further agrees that such covenant will be regarded as divisible and
will be operative as to time, area and persons to the extent that it may be
so operative, and if any part of such covenant is declared invalid,
unenforceable, or void as to time, area or persons, the validity and
enforceability of the remainder will not be affected.

         If Employee violates the restrictive covenants of this SECTION 6 and
the Company brings legal action for injunctive or other relief, the Company
shall not be deprived of the benefit of the full period of the restrictive
covenant as a result of the time involved in obtaining the relief in the
event the Company is successful in its actions. Accordingly, Employee agrees
that the regularly scheduled expiration date of such covenant shall be
extended by the same amount of time that Employee is determined to have
violated such covenant.

         7. CONFIDENTIALITY. Employee acknowledges that he has learned and
will learn

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Confidential Information (as defined below) relating to the Company's
Business. In consideration of the promises made in this Agreement by the
Company, Employee agrees that he will not disclose or use or authorize any
third party to disclose or use any such Confidential Information, without
prior written approval of the Company. As used in this SECTION 7,
"Confidential Information" shall mean information disclosed to or known to
Employee as a direct or indirect consequence of or through his employment
with the Company, about the Business, the Company's methods, business plans,
operations, products, processes and services, including, but not limited to,
information relating to research, development, inventions, recommendations,
programs, systems, and systems analyses, flow charts, finances, and financial
statements, marketing plans and strategies, merchandising, pricing
strategies, merchandise sources, client sources, system designs, procedure
manuals, automated data programs, financing methods, financial projections,
terms and conditions of arrangements of any business, computer software,
terms and conditions of business arrangements with clients or suppliers,
reports, personnel procedures, supply and services resources, names and
addresses of clients, the Company's contacts, names of professional advisors,
and all other information pertaining to clients and suppliers of the
Business, including, but not limited to assets, business interests, personal
data and all other information pertaining to the Business, clients or
suppliers whatsoever, including all accompanying documentation therefor. All
information disclosed to Employee, or to which Employee had access or will
have access during the period of his employment the Company, for which there
is any reasonable basis to be believed is, or which appears to be treated by
the Company as Confidential Information, shall be presumed to be Confidential
Information hereunder. Confidential Information shall not, however, include
information that (a) is publicly known or becomes publicly known through no
fault of Employee, or (b) is generally or readily obtainable by the public,
or (c) constitutes general skills, knowledge and experience acquired by
Employee during his employment with the Company and this provision shall
terminate with respect to a particular portion of the Confidential
Information when (i)(a) it enters the public domain through no fault of the
Employee, (b) it is in the Employee's possession free of any confidentiality
obligation, or (c) it was developed independently of and without reference to
any Confidential Information or other information disclosed in confidence to
any third party; or (ii) when it is communicated to a third party free of any
confidentiality obligation.

         Employee agrees that all documents of any nature pertaining to
activities of the Company or its affiliates, or that include any Confidential
Information, in his possession now or at any time during the term of his
employment with the Company, including without limitation, memoranda,
notebooks, notes, data sheets, records and computer programs, are and shall
be the property of the Company and/or its affiliates. All copies of such
Confidential Information in Employee's possession shall be surrendered to the
appropriate entity within fourteen days of the Effective Date.

         8. INVENTIONS; DEVELOPMENTS. Employee represents and warrants that
he has notified and will notify the Company of all discoveries, inventions,
innovations, or improvements which are related to the Business (collectively
called "Developments") conceived or developed by Employee during the term of
Employee's employment with the Company. All Developments, including but not
limited to all written documents pertaining thereto, shall be the exclusive

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property of the Company, as the case may be, and shall be considered
Confidential Information subject to the terms of this Agreement. Employee
agrees that within seven days of any request from the Company, he shall
execute all requested assignments and conveyances necessary to vest in the
Company all discoveries, inventions, innovations, patents, marks, copyrights,
patent applications and any other intellectual property of whatever kind and
character, and any right, title or interest that he may hold in such
property. Employee agrees that when appropriate, and upon written request of
the Company, as the case may be, the Employee will acknowledge that
Developments are "works for hire" and will file at the Company's expense for
tradenames, trademarks, patents or copyrights with regard to any or all
Developments and will sign documentation reasonably necessary to evidence
ownership of Developments in the Company, as the case may be. Employee
further agrees to cooperate fully, and at the expense of the Company, with
the Company in connection with the filing, prosecution or obtaining of any
patent, copyright, or trademark registration or application in any country,
existing as of the date of this Agreement. Employee further agrees to
cooperate with and assist the Company at the expense of the Company in the
prosecution or defense of any litigation involving any intellectual property
claimed by the Company, including providing truthful testimony as a witness
upon reasonable request.

         9. NO DISPARAGEMENT. In consideration of the promises made by the
Company in this Agreement, the Employee agrees not to, directly or
indirectly, in any capacity whatsoever, make any statement, oral or written,
or perform any act or omission that is or could be detrimental in any
material respect to the reputation or goodwill of the Company, its officers,
directors, shareholders, representatives, customers, suppliers, or any of
their respective affiliates, for a period of at least two (2) years from the
Effective Date. In consideration of the promises made by the Employee in this
Agreement, the Company agrees not to, and the Company will advise and cause
its officers, directors and key employees not to, directly or indirectly, in
any capacity whatsoever, make any statement, oral or written, or perform any
act or omission that is or could be detrimental in any material respect to
the reputation or goodwill of the Employee, for a period of at least two (2)
years from the Effective Date.

         10. COMPLETE RELEASES. In consideration of the promises made in this
Agreement, Employee RELEASES, ACQUITS, and FOREVER DISCHARGES the Company and
each of its past and present parents, subsidiaries, affiliates, shareholders,
directors, officers, attorneys, accountants, agents, employees and
representatives, from ANY and ALL causes of action, claims, damages,
including attorney's fees, Employee may have against the Company which could
have arisen out of Employee's employment or separation from employment with
the Company or his service as an officer or director of the Company or any
other matter related to his association with the Company, whether known or
unknown, existing as of the date of this Agreement. Employee hereby
irrevocably, unconditionally and fully releases, acquits and forever
discharges the Company, and its respective officers, directors, partners,
shareholders, employees, attorneys, and agents, past and present, from any
and all charges, complaints, claims, liabilities, obligations, costs, losses,
debts, and expenses (including attorney's fees and costs actually incurred),
of any nature whatsoever (excluding any felonious acts) known or unknown,
suspected or unsuspected, including without limitation any rights arising out
of alleged violations of any contract, express or implied, written or verbal,
any covenant of good faith and fair dealing,

<PAGE>

express or implied, any tort, any legal restrictions on the right of the
Company to terminate, discipline, or otherwise manage employees or any
federal, state or other governmental statute, regulation, or ordinance.
Notwithstanding the foregoing, nothing herein shall constitute a release of
the Company from causes of action, claims or damages, including attorney's
fees, that may arise from acts or omissions by the Company after the
Effective Date.

         These releases and waivers include, but are not limited to, claims
under Title VII of the Civil Rights Act of 1964, the Civil Rights Act of
1991, The Age Discrimination in Employment Act, the Employee Retirement
Income Security Act of 1974, the Americans with Disabilities Act, the
Rehabilitation Act of 1973, the Equal Pay Act, the False Claims Act, the
Civil Rights Act of 1866, the Fair Labor Standards Act, the Occupational
Safety and Health Act, the Family and Medical Leave Act, the Texas Commission
on Human Rights Act, the Texas Payday Law, the Texas Workers' Compensation
Act, and any causes of action or claims arising under analogous state laws or
local ordinances or regulations, any common law principle or public policy,
including all suits in tort or contract, or under the Company's personnel
policies or any contract of employment that may exist between Employee and
the Company.

         Employee knowingly and voluntarily waives any existing rights he may
have pursuant to the Age Discrimination in Employment Act of 1967 and the
Older Workers Benefit Protection Act. Further, Employee acknowledges the
receipt of good and valuable consideration set forth in this Agreement in
exchange for this waiver of potential claims.

         In consideration of the promises made in this Agreement, the Company
RELEASES, ACQUITS, and FOREVER DISCHARGES Employee from ANY and ALL causes of
action, claims and damages, including attorney's fees, the Company may have
against Employee which could have arisen out of Employee's employment or
separation from employment with the Company or his service as an officer or
director of the Company or any other matter related to his association with
the Company, whether known or unknown. The Company hereby irrevocably,
unconditionally and fully releases, acquits and forever discharges Employee
from any and all charges, complaints, claims, liabilities, obligations,
costs, losses, debts and expenses (including attorney's fees and costs
actually incurred), of any nature whatsoever (excluding any fraudulent,
illegal or felonious acts committed or alleged to have been committed by
Employee) known or unknown, suspected or unsuspected, including without
limitation any rights arising out of alleged violations of any contract,
express or implied, written or verbal, any covenant of good faith and fair
dealing, express or implied, or any tort, or any federal, state or other
governmental statute, regulation, or ordinance. Notwithstanding the
foregoing, nothing herein shall constitute a release of Employee from causes
of action, claims, or damages, including attorney's fees, that may arise
after the Execution Date.

         It is expressly agreed and understood by Employee and the Company
that this Agreement is a general release.

         11. PROMISE NOT TO SUE. Employee represents that Employee has not
heretofore filed any charges or complaints against the Company with any
federal, state or local governmental

<PAGE>

agencies. Employee further agrees that Employee will not file any charges or
complaints against the Company based on Employee's employment with the
Company or the severance therefrom.

         In consideration of the promises made by the Company in this
Agreement, Employee promises and agrees never to voluntarily join in, or
commence any action, or proceeding on behalf of himself, or any other person,
or entity before any court, administrative agency, or other forum against the
Company, pertaining in any way to or arising out of his employment or
association with the Company, his resignation or employment, or any other
event that occurs on or before the Effective Date, except as may be necessary
to enforce: (a) this Agreement; (b) Employee's rights under state worker's
compensation laws (for occupational illness or injury only) or unemployment
compensation laws; or (c) Employee's rights under the Company's medical or
dental benefit plans.

         The Company represents that it has not heretofore filed any charges
or complaints against Employee with any federal, state or local governmental
agencies. The Company further agrees that it will not file any charges or
complaints against Employee based on Employee's employment with the Company
or the severance therefrom.

         In consideration of the promises made by Employee in this Agreement,
the Company promises and agrees never to voluntarily join in, or commence any
action, or proceeding on behalf of itself, or any other person, or entity
before any court, administrative agency, or other forum against Employee,
pertaining in any way to or arising out of Employee's employment or
association with the Company, his resignation or employment, or any other
event that occurs on or before the Execution Date, except as such events
relate to fraudulent, illegal or felonious acts committed or alleged to have
been committed by Employee, or as may be necessary to enforce this Agreement.

         12. NO ADMISSION. Employee and the Company understand and
acknowledge that by entering into this Agreement, neither Employee nor the
Company admits to any unlawful conduct or wrongdoing in connection with
Employee's employment with the Company or the termination thereof.

         13. REMEDIES FOR BREACH. Notwithstanding SECTION 20(b)-(e) of this
Agreement, Employee hereby acknowledges that a violation or attempted
violation of any of the covenants contained in SECTIONS 6, 7, 8 OR 9 of this
Agreement could cause irreparable damage to the Company, and accordingly, the
Employee agrees that the Company shall be entitled as a matter of right to an
injunction, out of any court of competent jurisdiction, restraining any
violation or further violation of such agreements by the Employee or any
employees, partners or agents of the Employee; such right to an injunction,
however, shall be cumulative and in addition to whatever other remedies the
Company may have.

         14. NATURE OF THE AGREEMENT. This Agreement and all its provisions
are contractual, not mere recitals, and shall continue in permanent force and
effect, unless revoked as provided herein. In the event that any portion of
this Agreement is found to be unenforceable for any

<PAGE>

reason whatsoever, the unenforceable provision shall be severed and the
remainder of the Agreement shall continue in full force and effect.

         15. RELIANCE. The Company has advised Employee to seek the advice of
legal counsel prior to signing this Agreement. The parties hereto
acknowledge, warrant and represent that (a) they have relied solely on their
own judgment and that of their attorneys and representatives regarding the
consideration for, and the terms of this Agreement, (b) they have been given
a reasonable period to consider this Agreement, (c) they have read and
understand the Agreement, (d) they understand that it includes a general
release of claims against each other, and (e) no statements made by the other
have in any way coerced or unduly influenced the execution of this Agreement.

         FURTHERMORE, EMPLOYEE ACKNOWLEDGES THAT IN ACCORDANCE WITH THE AGE
DISCRIMINATION IN EMPLOYMENT ACT AND THE OLDER WORKERS BENEFIT PROTECTION
ACT, HE HAS BEEN GIVEN THE OPPORTUNITY TO REVIEW THIS AGREEMENT FOR AT LEAST
TWENTY-ONE (21) DAYS AND IF EMPLOYEE EXECUTES THIS AGREEMENT PRIOR TO THE END
OF SUCH TWENTY-ONE (21) DAY PERIOD, EMPLOYEE KNOWINGLY AND VOLUNTARILY WAIVES
ANY RIGHTS HE MAY HAVE WITH RESPECT THERETO. THE COMPANY FURTHER ADVISES
EMPLOYEE THAT IN ACCORDANCE WITH THE AGE DISCRIMINATION IN EMPLOYMENT ACT AND
THE OLDER WORKERS BENEFIT PROTECTION ACT, HE HAS SEVEN (7) DAYS AFTER
EXECUTION OF THIS AGREEMENT TO REVOKE THIS AGREEMENT.

         16. ATTORNEYS FEES. Each party shall be responsible for his or its
own expenses, including attorney's fees incurred in connection with the
negotiation, preparation and execution of this Agreement.

         17. NOTICES. Any notice, demand or request required or permitted to
be given or made under this Agreement shall be in writing and shall be deemed
given or made when delivered in person, when sent by United States registered
or certified mail, or postage prepaid, or when faxed to a party at its
address or facsimile number specified below:

                  If to the Company:        Aegis Communications Group, Inc.
                                            7880 Bent Branch Drive
                                            Suite 150
                                            Irving, Texas 75063

                  with a copy to:           Hughes & Luce, L.L.P.
                                            1717 Main Street
                                            Suite 2800
                                            Dallas, Texas  75201
                                            Facsimile number:  (214) 939-6100
                                            Attention:  James Hunter Birch

                  If to Employee:           Stephen A. McNeely
                                            1235 S. Oakland Avenue
                                            Pasadena, California 91106

<PAGE>

                                            Tel. (626) 799-1999

                  with a copy to:

         The parties to this Agreement may change their addresses for notice
in the manner provided above.

         18. COUNTERPARTS AND PHOTOCOPIES. This Agreement may be executed in
counterparts and each executed counterpart shall be as effective as a signed
original. Photographic copies of such signed counterparts may be used in lieu
of the originals for any purpose.

         19. PARAGRAPH TITLES NOT BINDING. The use of section titles in this
Agreement is for ease of reference only. Such titles are not to be considered
terms of this Agreement.

         20.      GOVERNING LAW; ARBITRATION.

                  (a) THIS AGREEMENT SHALL BE CONSTRUED IN ACCORDANCE WITH
AND GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO THE
PRINCIPLES OF CONFLICTS OF LAW.

                  (b) The matters, claims, rights, and obligations subject to
these arbitration provisions include all rights, claims and obligations
arising out of or relating to this Agreement (except as provided in paragraph
12) or to the employee's employment and/or its termination, including,
without limitation, any and all claims, rights or causes of action which may
ever arise or be asserted under any federal, state, local or foreign
statutory, regulatory or common law, and including, without limitation,
claims of discrimination under Title VII of the Civil Rights of 1964, Age
Discrimination in Employment Act, the Americans with Disabilities Act, the
Civil Rights Act of 1991 and the Texas Commission on Human Rights Act,
wrongful discharge or termination, breach of contract, tort claims (such as
intentional infliction of emotional distress, libel, slander, wrongful
invasion of privacy or person injury), workers compensation or unemployment
compensation. All of the foregoing types of matters, claims, rights and
obligations subject to these arbitration provisions are herein called
"SUBJECT CLAIMS." In the event of a dispute relating to any Subject Claim,
then, upon notice by any party to the other parties (an "ARBITRATION NOTICE")
and to American Arbitration Association ("AAA"), 13455 Noel Road, Suite 1750,
Two Galleria Plaza, Dallas, Texas 75240 [telephone (972) 702-8222], the
controversy or dispute shall be submitted to a sole arbitrator who is
independent and impartial, for binding arbitration in Dallas, Texas, in
accordance with AAA's National Rules for the Resolution of Employment
Disputes (the "RULES") as modified or supplemented hereby. The parties agree
that they will faithfully observe this agreement and the Rules and that they
will abide by and perform any award rendered by the arbitrator. The
arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C.
Section 1-16 (or by the same principles enunciated by such Act in the event
it may not be technically applicable. The award or judgment of the arbitrator
shall be final and binding on all parties and judgment upon the award or
judgment of the arbitrator may be entered and enforced by any court having
jurisdiction. If any party becomes the subject of a bankruptcy, receivership
or other similar proceeding under the laws of the United

<PAGE>

States of America, any state or commonwealth or any other national or
political subdivision thereof, then, to the extent permitted or not
prohibited by applicable law, any factual or substantive legal issues arising
in or during the pendency of any such proceeding shall be subject to all of
the foregoing mandatory mediation and arbitration provisions and shall be
resolved in accordance therewith. The agreements contained herein have been
given for valuable consideration, are coupled with an interest and are not
intended to be executory contracts. The fees and expenses of the arbitrator
will be shared equitably (as determined by the arbitrator) by all parties
engaged in the dispute or controversy.

                  (c) Unless and only to the extent mandatory arbitration is
validly prohibited or limited by applicable statute or regulation, no
litigation or other proceeding may ever be instituted at any time in any
court or before any administrative agency or body for the purpose of
adjudicating, interpreting or enforcing any of the rights, duties,
liabilities or obligations of the parties hereto or any rights, duties,
liabilities or obligations relating to any Subject Claim, whether or not
covered by the express terms of this Agreement, or for the purpose of
adjudicating a breach or determination of the validity of this Agreement, or
for the purpose of appealing any decision of an arbitrator, except a
proceeding instituted (i) for the purpose of having the award or judgment of
an arbitrator entered and enforced or (ii) to seek an injunction or
restraining order and related relief (but not damages in connection
therewith) in circumstances where such relief is available. Unless and only
to the extent a limitation of damages is validly prohibited or limited by
applicable statute or regulation, no punitive, exemplary or consequential
damages may ever be awarded by the arbitrator or anyone else, and each of the
parties hereby waives any and all rights to make, claim or recover any such
damages.

                  (d) The arbitration and any discovery conducted in
connection therewith will be conducted in accordance with the AAA's National
Rules for the Resolution of Employment Disputes in effect at the time of the
arbitration, including without limitation the expedited procedures set forth
therein (the "AAA Rules"). The decision of the arbitrator will be final and
binding on all parties and their successors and permitted assignees. The
judgment upon the award rendered by the arbitrator may be entered by any
court having jurisdiction thereof. The arbitration hearing will commence no
later than 60 days after the arbitrator is selected. The arbitrator will
render a decision no later than 30 days after the close of the hearing, in
accordance with AAA Rules.

         21. DEATH OF EMPLOYEE. In the event Employee should die before all
of the payments referred to in SECTION 5 are paid, the Company shall continue
to make such payments to Employee's estate.

         22. ASSIGNMENT. The obligations and duties of the parties set forth
in this Agreement may not be assigned or delegated; provided, however, that
nothing in this Agreement shall preclude the Company from consolidating or
merging with, or transferring all or substantially all of its assets to,
another corporation, person or entity ("Entity"). Upon such a consolidation,
merger or transfer of assets, the term the "Company" shall mean such other
Entity or Entities that the Company consolidates or merges into or with, or
transfer all or substantially all of the assets of the Company to, and in any
such event, the Entity or Entities shall be bound and automatically

<PAGE>

assume, without any specific action on the part of the Entity or Entities,
this Agreement and all obligations and undertakings of the Company set forth
in this Agreement, and this Agreement shall continue in full force and
effect, including but not limited to the obligation of the Company to make
the payments set forth in SECTION 5. The obligations and duties of Employee
hereunder shall be personal and not assignable or delegable by the Employee
in any manner whatsoever. Notwithstanding the foregoing, the Company in its
sole discretion shall have the right to assign its rights under SECTIONS 6,
7, 8 OR 9 of this Agreement to any entity or entities which may purchase any
part or all of the Company's business (whether by asset purchase, stock sale,
merger or otherwise).

         23. ENTIRE AGREEMENT. This Agreement constitutes the entire and
exclusive statement of the agreement between the parties with respect to its
subject matter and there are no oral or written representations,
understandings or agreements relating to this Agreement which are not fully
expressed herein. The parties agree that any other terms or conditions
included in written or verbal exchanges or representations made by the
parties shall not be incorporated herein or be binding unless expressly
agreed upon in writing by authorized representatives of the parties
subsequent to the date hereof.

         24. AUTHORIZATION. The Company represents and warrants to Employee
that the persons executing this Agreement on behalf of the Company are duly
authorized to act for and on behalf of the Company to execute and deliver
this Agreement and that this Agreement is a valid, binding and enforceable
agreement of the Company.

PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS A RELEASE OF ALL KNOWN AND
UNKNOWN CLAIMS.

<PAGE>

         Executed at Dallas, Texas by Employee, acting in his individual
capacity, and by an authorized representative of the Company as of the
Effective Date.

                               AEGIS COMMUNICATIONS GROUP, INC.

                               By:
                                  ---------------------------------------------
                               Name:
                                    -------------------------------------------
                               Title:
                                     ------------------------------------------

                               ------------------------------------------------
                               Stephen A. McNeely<PAGE>

                                 EMPLOYMENT AGREEMENT

       THIS EMPLOYMENT AGREEMENT (the "Agreement") is made and entered into
as of October 13, 2000, by and among Aegis Communications Group, Inc., a
Delaware corporation (the "Parent"), Advanced Telemarketing Corporation, a
Nevada corporation ("ATC"), IQI, Inc., a New York corporation ("IQI")
(together, ATC and IQI are referred to as the "Company"), and Thomas P. G.
Franklin ("Employee").

                                  R E C I T A L S:

       The Company and the Parent desire to employ Employee under the terms
and conditions of this Agreement.  Employee represents that as of the date of
this Agreement Employee is free from any other obligation of continuing
employment with his former employer.

       Employee desires employment by the Company and the Parent under the
terms and conditions of this Agreement and further desires to be granted
access to the Company's and the Parent's proprietary information.

       NOW, THEREFORE, in consideration of the mutual covenants and
agreements set forth in this Agreement, the parties agree as follows:

       1.  EMPLOYMENT.  Subject to the terms and conditions set forth in this
Agreement, each of the Company and the Parent employ Employee, and Employee
accepts such employment by the Company and the Parent.

       2.  DUTIES OF EMPLOYEE.

           (a)  Employee will serve in the capacity of Executive
Vice-President, Administration of the Company and the Parent, subject to the
reasonable supervision of the President and Chief Executive Officer of the
Company and the Parent.  In such capacity, Employee will have all necessary
powers to discharge the responsibilities customarily performed by the
Executive Vice-President, Administration, subject in each case to the
President's and Chief Executive Officer's supervision and control.  Employee
will report to the President and Chief Executive Officer of the Company and
the Parent.

           (b)  Commencing November 6, 2000 (the "Effective Date") and during
the remaining term of this Agreement, Employee will devote his full business
time and effort to the performance of his duties and responsibilities as
Executive Vice-President, Administration. Notwithstanding the foregoing,
Employee may spend reasonable amounts of time on his personal civic
activities that do not interfere with the performance of his duties and
responsibilities to the Company and the Parent.  Employee acknowledges that
Parent's headquarters are currently located in the Dallas, Texas metropolitan
area, and hereby commits that he will perform his duties and responsibilities

<PAGE>

by officing in and physically working from these headquarters on a full-time
equivalent basis, except to the extent that ordinary and necessary business
travel obligations require otherwise or to address family emergencies.

           (c)  Employee will comply with the written rules and regulations
of the Company and the Parent respecting their businesses and perform the
directives and policies of the Company and the Parent as they may from time
to time be stated to Employee verbally or in writing by the President and
Chief Executive Officer and Board of Directors of the corporation.

           (d)  Employee will comply with Company and Parent policy regarding
the maintenance of accurate business records as may from time to time be
required by the Company or the Parent.  Such records may be examined by the
Company or the Parent, as the case may be, at all reasonable times after
written request is delivered to Employee.  Any such document will be
delivered to the Company or the Parent, as the case may be, promptly upon
request.

           (e)  Employee agrees not to solicit or receive any income or other
compensation from any third party in connection with his employment with the
Company and the Parent.  The Employee agrees, upon written request by the
Company or the Parent, to render an accounting of all transactions relating
to his business endeavors during the term of his employment hereunder.

       3.  TERM.  The term of this Agreement (the "Term") will commence on
the Effective Date and continue until terminated in accordance with Section 8
of this Agreement.

       4.  SALARY.  Commencing on the Effective Date, the Parent will pay
Employee an annual base salary during the term of this Agreement for his
services as Executive Vice-President, Administration of $225,000, which will
be payable in installments in accordance with the Parent's standard payroll
practice.  Such base salary will not include any benefits made available to
Employee or any contributions or payments made on his behalf pursuant to any
employee benefit plan or program of the Parent, including any health,
disability or life insurance plan or program, 401K plan, cash bonus plan,
stock incentive plan, retirement plan or similar plan or program of any
nature.  Employee's performance and base salary will be reviewed by the
President and Chief Executive Officer and the Board of Directors annually (at
the regularly scheduled board meeting occurring nearest in time to each
anniversary of the Effective Date) and, in the discretion of the Board of
Directors or the compensation committee thereof, may be increased, but not
decreased without Employee's consent, by such amount as the Board of
Directors or such committee shall determine.  The Company will have no
separate salary obligation to Employee.

--------       ------------
Employee       Parent & Co.

                                       2

<PAGE>

       5.  BONUS COMPENSATION.

           (a)  The Parent will pay Employee annual performance based cash
       bonuses of up to 75% of Employee's then current salary in accordance with
       EXHIBIT A attached to this Agreement and the bonus plan adopted by the
       Board of Directors for each applicable year.  As an example, the Aegis
       Communications Group, Inc., 2000 Variable Incentive Compensation ("VIC")
       Program is attached as part of Exhibit A.  The Employee's annual
       performance bonus will be prorated for any partial year of employment.

           (b) The Parent shall pay Employee a lump sum signing bonus in the
       gross amount of $10,000.00 on January 10, 2001.

           (c)  The Company shall have no separate obligations to Employee
       with respect to bonus compensation, but shall be jointly and severally
       liable with the Parent for the payment of the bonus payments contemplated
       by subparagraphs (a) and (b) above.

       6.  EMPLOYEE BENEFITS.  During the term of this Agreement, the Parent
will provide Employee with all benefits made available from time to time by
the Parent to its employees generally and to Executives who hold positions
similar to that of Employee (including the benefits granted to other officers
of the Parent), such benefits to be in accordance with the Parent's policies.
Specifically, Employee's benefits will include participation in medical and
dental benefit plans or programs (providing coverage for Employee's immediate
family); disability insurance; 401-K plans as soon as Employee is eligible to
participate in such plans; term life insurance payable to Employee's
designated beneficiary; up to two weeks' sick leave annually (if needed); and
two weeks' paid vacation.  The Company will have no separate obligations to
Employee with respect to employee benefits, but shall be jointly and
severally liable with Parent for the prompt payment of the benefit
obligations set forth herein.

       7.  REIMBURSEMENT OF EXPENSES.  The Parent will reimburse Employee, in
accordance with Parent and Company policy, for all expenses actually and
reasonably incurred by him in the business interests of the Parent or the
Company.  Reimbursement will be made to Employee upon appropriate
documentation of such expenditures in accordance with the Parent's written
policies. The Parent will also reimburse Employee for all expenses actually
and reasonably incurred by Employee in relocating to the Dallas-Fort Worth
metropolitan area, including reasonable and customary real estate commissions
and closing costs incurred in selling Employee's current principal place of
residence in Atlanta and reasonable and customary closing costs incurred in
buying a principal place of residence in the Dallas-Fort Worth metropolitan
area, exclusive of financing "points".  Reimbursement will be made to
Employee upon appropriate documentation of such expenditures in accordance
with the Company's written policies.

--------       ------------
Employee       Parent & Co.

                                       3

<PAGE>

The Parent will also reimburse Employee for all expenses actually and
reasonably incurred by Employee for temporary living and commuting costs for
the first ninety (90) days following the employment date, and Employee will
be responsible for all such costs and expenses thereafter.  Employee agrees
to establish a residence in the Dallas-Fort Worth metropolitan area as soon
as reasonably practicable.

       8.  EARLY TERMINATION.  It is the desire and expectation of each party
that the employer-employee relationship will continue as specified herein and
be a pleasant and rewarding experience for the parties hereto.  The Company
or the Parent will, however, be entitled to terminate Employee's employment
at any time with or without Cause (as defined in this Section 8). If the
Parent or the Company terminate Employee's employment without Cause, if the
Parent or the Company terminate Employee's employment following a Change in
Control (as defined in this Section 8), or Employee terminates such
employment following occurrence of an Employee Termination Event, however,
the Parent will pay Employee twelve months' salary as severance compensation
(based on Employee's then current annual base salary) in accordance with the
Parent's standard payroll practice, but not less than monthly.  The Company
will have no separate obligation to Employee with respect to severance
compensation, but shall be jointly and severally liable with Parent for the
prompt payment of the salary obligations set forth herein.

       If Employee dies, is unable to perform his duties and responsibilities
as a result of disability that continues for 120 consecutive days or more or
that exists for 180 days in any twelve month period ("Disability"),
voluntarily resigns from the Company or the Parent (other than a termination
by Employee following occurrence of an Employee Termination Event), or is
terminated for Cause, the Parent will pay Employee (or his estate, executor
or legal representative, as appropriate) any salary that has accrued to the
date employment ceases, and the Parent's obligations to pay additional salary
or cash compensation or benefits will terminate as of such date.

       "Cause," for the purpose of this Agreement, will mean the occurrence
of any of the following events:

       (a)  Performance by Employee of any willful misconduct relating to the
activities of the Company or the Parent, or commission by Employee of any
illegal or fraudulent acts or criminal conduct which in the opinion of the
Parent's Board of Directors will have or is reasonably likely to have a
material adverse effect on the profitability, reputation or goodwill of the
Company or Parent;

       (b)  A conviction of or NOLO CONTENDERE plea by Employee for any
criminal acts involving moral turpitude having or reasonably likely to have a
material adverse effect upon the Company or the Parent, including, without
limitation, upon their profitability, reputation or goodwill;

       (c)  Willful or grossly negligent failure by Employee to perform his
duties in a

--------       ------------
Employee       Parent & Co.

                                       4

<PAGE>

manner consistent with the Company's or the Parent's best interests which he
fails to cure within thirty (30) days after receiving written notice thereof;

       (d)  Willful refusal by Employee to carry out reasonable instructions
of the Company's or the Parent's President and Chief Executive Officer or
Board of Directors not inconsistent with the provisions of this Agreement;

       (e)  Employee's failure to honor his obligations referred to in
Section 2(b);

       (f)  Violation by Employee of any of Employee's covenants and
agreements contained in Sections 9, 10 or 11 of this Agreement; or

       (g)  Any other material breach of Employee's obligations hereunder,
which he fails to cure within thirty (30) days after receiving written notice
thereof.

       "Termination without Cause" shall mean termination by Parent or the
Company for a reason other than "Cause" and "Employee Termination Event"
shall mean termination by Employee, as a consequence of any of the following
events, if such event occurs without Employee's prior consent:

       (a)  Employee's compensation is materially reduced or Parent fails to
make available to Employee a performance bonus plan with a target bonus of at
least 75% of Employee's base salary based upon full achievement of the goals
established by the plan;

       (b)  Employee's responsibilities, functions or duties as Executive
Vice-President are materially reduced; or

       (c)  Employee's title or reporting relationships change;

       (d)  Employee is forced to transfer his principal office or principal
place of residence from the Dallas-Fort Worth area.

        A "Change in Control" will be deemed to occur in the following events:

       (i)     The acquisition in one or more transactions by any "Person" (as
               the term person is used for purposes of Section 13(d) or 14(d) of
               the Securities Exchange Act of 1934, as amended (the "1934
               Act")), of "Beneficial Ownership" (within the meaning of Rule
               13d-3 promulgated under the 1934 Act) of a majority of the
               combined voting power of the Parent's then outstanding voting
               securities (the "Voting Securities"), PROVIDED, HOWEVER, that for
               purposes of this subsection (i), the Voting Securities acquired
               directly from the Parent by any Person shall be excluded from the
               determination of such Person's Beneficial Ownership of Voting
               Securities

--------       ------------
Employee       Parent & Co.

                                       5

<PAGE>

               (but such Voting Securities shall be included in the calculation
               of the total number of Voting Securities then outstanding), and
               PROVIDED FURTHER, HOWEVER, that for purposes of this subsection
               (i), Person shall in no event include Questor Partners Fund II,
               L.P., Thayer Equity Investors III, L.P., or any of their
               affiliates; or

       (ii)    Approval by stockholders of the Parent of (A) a merger or
               consolidation involving the Parent if the stockholders of the
               Parent immediately before such merger or consolidation do not
               own, directly or indirectly immediately following such merger or
               consolidation, at least a majority of the combined voting power
               of the outstanding voting securities of the corporation resulting
               from such merger or consolidation in substantially the same
               proportion as their ownership of the Voting Securities
               immediately before such merger or consolidation or (B) a complete
               liquidation or dissolution of the Parent or an agreement for the
               sale or other disposition of all or substantially all of the
               assets of the Parent.

       (iii)   Notwithstanding the foregoing, a Change in Control shall not be
               deemed to occur solely because a majority or more of the then
               outstanding Voting Securities is acquired by (i) a trustee or
               other fiduciary holding securities under one or more employee
               benefit plans maintained by the Parent or any of its subsidiaries
               or (ii) any corporation that, immediately prior to such
               acquisition, is owned directly or indirectly by the stockholders
               of the Parent in the same proportion as their ownership of stock
               in the Parent immediately prior to such acquisition;

       (iv)    Moreover, notwithstanding the foregoing, a Change in Control
               shall not be deemed to occur solely because any Person (the
               "Subject Person") acquired Beneficial Ownership of more than the
               permitted amount of the outstanding Voting Securities as a result
               of the acquisition of Voting Securities by the Parent which, by
               reducing the number of Voting Securities outstanding, increases
               the proportional number of shares Beneficially Owned by the
               Subject Person, provided that if a Change in Control would occur
               (but for the operation of this sentence) as a result of the
               acquisition of Voting Securities by the Parent, and after such
               share acquisition by the Parent, the Subject Person becomes the
               Beneficial Owner of any additional Voting Securities which
               increases the percentage of the then outstanding Voting
               Securities Beneficially Owned by the Subject Person, then a
               Change in Control shall occur.

       9.  NON-COMPETITION AGREEMENT.  Employee understands that during the
course of his employment by the Company and the Parent, Employee will (i)
have access to and receive the benefit of special training and unique
information, including, but not limited to, research, systems, development,
marketing, management, business

--------       ------------
Employee       Parent & Co.

                                       6

<PAGE>

development, customer satisfaction methods and techniques, business process
improvements and other developments in marketing methods and providing
services to their customers, and (ii) represent the Company and the Parent
and their affiliates and develop contacts and relationships with other
persons and entities on behalf of such entities, including but, not limited
to, customers, potential customers and other employees of such entities.  To
protect such entities' interest in this information and in these contacts and
relationships, Employee agrees and covenants that during the term of his
employment by the Company and the Parent, and for a period of one year after
the termination of such employment for any reason, without prior written
approval of the Company and the Parent, Employee will not, in connection with
any business that is engaged in, or is about to be engaged in, by the Company
or the Parent, which includes, but is not limited to, inbound and outbound
telemarketing and customer care services, whether conducted by telephone or
the internet, and the provision of market research services as currently
provided by Elrick & Lavidge, the consulting, design and implementation of
any of these services, including organization and investment in related
industries or professions (the "Business"), directly or indirectly, either as
an individual or as an employee, partner, officer, director, shareholder,
advisor, or consultant or in any other capacity whatsoever, of any person
(other than ownership of less than 5% of the issued and outstanding voting
securities of a publicly held corporations): (a) recruit, hire, assist others
in recruiting or hiring, discuss employment with, or refer to others for
employment any person who is, or within the 12 month period immediately
preceding the date of any such activity was, an employee of the Company or
the Parent or their affiliates; or (b) conduct or assist others in conducting
any business or activity that competes with the Business in the United
States, its territories or possessions.

       It is understood and agreed that the scope of the foregoing covenant
is reasonable as to time, area and persons and is necessary to protect the
legitimate business interests of the Company, the Parent and their
affiliates.  It is further agreed that such covenant will be regarded as
divisible and will be operative as to time, area and persons to the extent
that it may be so operative, and if any part of such covenant is declared
invalid, unenforceable, or void as to time, area or persons, the validity and
enforceability of the remainder will not be affected.

       If Employee violates the restrictive covenants of this Section 9 and
the Company or the Parent brings legal action for injunctive or other relief,
neither the Company nor the Parent will be deprived of the benefit of the
full period of the restrictive covenant, as a result of the time involved in
obtaining the relief.  Accordingly, Employee agrees that the restricted
period following the term of employment will have a duration of one year, and
the regularly scheduled expiration date of such covenant will be extended by
the same amount of time that Employee is determined to have violated such
covenant.

       10.  CONFIDENTIALITY.  Employee acknowledges that he has learned and
will learn Confidential Information (as defined herein) relating to the
business conducted and to be conducted by the Company, the Parent or their
affiliates.  Employee agrees that he will not, except in the normal and
proper course of his duties hereunder, disclose or use

--------       ------------
Employee       Parent & Co.

                                       7

<PAGE>

or authorize any third party to disclose or use any such Confidential
Information, without prior written approval of the Company or the Parent.  As
used in this Section 10, "Confidential Information" will mean information
disclosed to or known to Employee as a direct or indirect consequence of or
through his employment with the Company or the Parent, about any customer's,
supplier's or the Company's or the Parent's business, methods, business
plans, operations, products, processes, and services, including, but not
limited to, information relating to research, development, inventions,
recommendations, programs, systems, and systems analyses, flow charts,
finances, and financial statements, marketing plans and strategies,
merchandising, pricing strategies, merchandise sources, client sources,
system designs, procedure manuals, automated data programs, financing
methods, financial projections, terms and conditions of arrangements of any
business, computer software, terms and conditions of business arrangements
with clients or suppliers, reports, personnel procedures, supply and services
resources, names and addresses of clients, the Company's or the Parent's
contacts, names of professional advisors, and all other information
pertaining to clients and suppliers, including, but not limited to assets,
business interests, personal data and all other information pertaining to the
Company or the Parent, clients or suppliers whatsoever, including all
accompanying documentation.  All information disclosed to Employee, or to
which Employee has access during the period of his employment, which is
treated by the Employer as Confidential Information, will be presumed to be
Confidential Information hereunder. Confidential Information will not,
however, include information that (i) is publicly known or becomes publicly
known through no fault of Employee, or (ii) is generally or readily
obtainable by the public, or (iii) constitutes general skills, knowledge and
experience acquired by Employee before and/or during his employment with the
Company and the Parent.

       Employee agrees that all documents of any nature pertaining to
activities of the Company, the Parent or their affiliates, or that include
any Confidential Information, in his possession now or at any time during the
term of his employment, including without limitation, memoranda, notebooks,
notes, data sheets, records and computer programs, are and will be the
property of such entity and that all copies thereof will be surrendered to
the appropriate entity upon termination of his employment.

       11.  INVENTIONS; DEVELOPMENTS.  Employee agrees to notify the Company
and the Parent of any discovery, invention, innovation, or improvement which
is related to the Business or to the business of any customer or supplier
(collectively called "Developments") conceived or developed by Employee
during the term of the Employee's employment.  Developments will include,
without limitation, developments in computer software, logical systems,
algorithms, and any or all other intellectual properties related to the
Business.  All Developments, including but not limited to all written
documents pertaining thereto, will be the exclusive property of the Company
or the Parent, as the case may be, and will be considered Confidential
Information subject to the terms of this Agreement.  Employee agrees that
when appropriate, and upon written request of the Company or the Parent, as
the case may be, the Employee will acknowledge that Developments are "works
for hire" and will file for patents or copyrights with regard to any or all
Developments and will sign documentation necessary

--------       ------------
Employee       Parent & Co.

                                       8

<PAGE>

to evidence ownership of Developments in the Company or the Parent, as the
case may be.

       12.  EXIT INTERVIEW.  To insure a clear understanding of this
Agreement, including, but not limited to, the protection of the Company's and
the Parent's business interests, Employee agrees, at no additional expense to
the Company and the Parent, at a mutually acceptable time and place to engage
in an exit interview with the Company and the Parent prior to Employee's
departure from the Company and the Parent.

       13.  RIGHT OF SETOFF.  The Company and the Parent will be entitled, at
their option and not in lieu of any other remedies to which they may be
entitled, to set off any amounts due Employee or any affiliate of Employee
against any amount due and payable by Employee or any affiliate of Employee
to the Company and the Parent ("Set-Offs") pursuant to this Agreement or
otherwise, provided that the Set-Offs are set forth in detail in writing with
supporting evidence to substantiate each Set-Off.

       14.  Miscellaneous.

            (a)  Any notice, demand or request required or permitted to be
given or made under this Agreement will be in writing and will be deemed
given or made when delivered in person, when sent by United States registered
or certified mail, or postage prepaid, or when telecopied to a party at its
address or telecopy number specified below:

                  If to the Parent or the Company:

                  Aegis Communications Group, Inc.
                  7880 Bent Branch Drive
                  Suite 150
                  Irving, Texas 75063
                  Attn: Hugh E. Sawyer
                        President
                  Telecopy number: (972) 830-1800

                  With a copy to:

                  Hughes & Luce, L.L.P.
                  1717 Main Street
                  Suite 2800
                  Dallas, Texas 75201
                  Attn: Jim Hunter Birch
                  Telecopy number: (214) 939-6100

--------       ------------
Employee       Parent & Co.

                                       9

<PAGE>

                  If to Employee:

                  Thomas P. G. Franklin
                  1552 Asheforde Drive
                  Marietta, Georgia 30068

                  With a copy to:

       The parties to this Agreement may change their addresses for notice in
the manner provided above.

             (b)  All section titles and captions in this Agreement are for
convenience only, will not be deemed part of this Agreement, and in no way
will define, limit, extend or describe the scope or intent of any provisions
hereof.

             (c)  Whenever the context may require, any pronoun used in this
Agreement will include the corresponding masculine, feminine or neuter forms,
and the singular form of nouns, pronouns and verbs will include the plural
and vice versa.

             (d)  The parties will execute all documents, provide all
information and take or refrain from taking all actions as may be reasonably
necessary or appropriate to achieve the purposes of this Agreement.

             (e)  This Agreement will be binding upon and inure to the
benefit of the parties hereto, their representatives and permitted successors
and assigns.  Except for the provisions of Sections 9, 10 and 11 of this
Agreement, which are intended to benefit the Company's and the Parent's
affiliates as third party beneficiaries, or as otherwise expressly provided
in this Agreement, nothing in this Agreement, express or implied, is intended
to confer upon any person other than the parties to this Agreement, their
respective representatives and permitted successors and assigns, any rights,
remedies or obligations under or by reason of this Agreement.

             (f)  This Agreement constitutes the entire agreement among the
parties hereto pertaining to the specific subject matter hereof and
supersedes all prior agreements and understandings pertaining thereto.

             (g)  None of the provisions of this Agreement will be for the
benefit of or enforceable by any creditors of the parties, except as
otherwise expressly provided herein.

--------       ------------
Employee       Parent & Co.

                                       10

<PAGE>

             (h)  No failure by any party to insist upon the strict
performance of any covenant, duty, agreement or condition of this Agreement
or to exercise any right or remedy consequent upon a breach thereof will
constitute waiver of any such breach or any other covenant, duty, agreement
or condition.

             (i)  This Agreement may be executed in counterparts, all of
which together will constitute one agreement binding on all the parties
hereto, notwithstanding that all such parties are not signatories to the
original or the same counterpart.

             (j)  THIS AGREEMENT WILL BE CONSTRUED IN ACCORDANCE WITH AND
GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO THE PRINCIPLES
OF CONFLICTS OF LAW.  All claims, disputes, and controversies arising out of
or relating to this Agreement or the performance, breach, validity,
interpretation, application or enforcement hereof, including any claims for
equitable relief or claims based on contract, tort, statute, or any alleged
breach, default, or misrepresentation in connection with any of the
provisions hereof, will be resolved by binding arbitration.  Provided,
however, an aggrieved party may petition a federal or state court of
competent jurisdiction in Dallas County, Texas for interim injunctive or
other equitable relief to preserve the STATUS QUO until arbitration can be
completed in the event of an alleged breach of Section 9, 10, or 11 of this
Agreement.  A party may initiate arbitration by sending written notice of its
intention to arbitrate to the other party and to the American Arbitration
Association ("AAA") office located in Dallas, Texas (the "Arbitration
Notice").  The Arbitration Notice will contain a description of the dispute
and the remedy sought.  The arbitration will be conducted at the offices of
the AAA in Dallas, Texas before an independent and impartial arbitrator who
is selected by mutual agreement, or, in the absence of such agreement, before
three independent and impartial arbitrators, of whom each party will appoint
one, with the third being chosen by the two appointed by the parties.  In no
event may the demand for arbitration be made after the date when the
institution of a legal or equitable proceeding based on such claim, dispute,
or other matter in question would be barred by the applicable statute of
limitations.  The arbitration and any discovery conducted in connection
therewith will be conducted in accordance with the Commercial Rules of
arbitration and procedures established by AAA in effect at the time of the
arbitration, including without limitation the expedited procedures set forth
therein (the "AAA Rules").  The decision of the arbitrator(s) will be final
and binding on all parties and their successors and permitted assignees.  The
judgment upon the award rendered by the arbitrator(s) may be entered by any
court having jurisdiction thereof.  The arbitrator(s) will be selected no
later than 30 days after the date of the Arbitration Notice.  The arbitration
hearing will commence no later than 60 days after the arbitrator(s) is
selected.  The arbitrator(s) will render a decision no later than 30 days
after the close of the hearing, in accordance with AAA Rules.  The
arbitrator's fees and costs will conform to the then current AAA fee schedule
and will be borne equally by the parties.

             (k)  If any provision of this Agreement is declared or found to
be illegal, unenforceable, or void, in whole or in part, then the parties
will be relieved of all

--------       ------------
Employee       Parent & Co.

                                       11

<PAGE>

obligations arising under such provision, but only to the extent that it is
illegal, unenforceable or void, it being the intent and agreement of the
parties that this Agreement will be deemed amended by modifying such
provision to the extent necessary to make it legal and enforceable while
preserving its intent or, if that is not possible, by substituting therefor
another provision that is legal and enforceable and achieves the same
objectives.

             (l)  No supplement, modification or amendment of this agreement
or waiver of any provision of this Agreement will be binding unless executed
in writing by all parties to this Agreement.  No waiver of any of the
provisions of this Agreement will be deemed or will constitute a waiver of
any other provision of this Agreement (regardless of whether similar), nor
will any such waiver constitute a continuing wavier unless otherwise
expressly provided.

             (m)  Employee acknowledges and agrees that the Company and the
Parent would be irreparably harmed by any violation of Employee's obligations
under Sections 9, 10 and 11 hereof and that, in addition to all other rights
or remedies available at law or in equity, the Company and the Parent will be
entitled to injunctive and other equitable relief to prevent or enjoin any
such violation.  The provisions of Sections 9, 10 and 11 hereof will survive
any termination of this Agreement, in accordance with their terms.

             (n)  No party may assign this Agreement or any rights or
benefits thereunder without the written consent of the other parties to this
Agreement.

--------       ------------
Employee       Parent & Co.

                                       12

<PAGE>

EXECUTED as of the date first above written.

                                    AEGIS COMMUNICATIONS GROUP,INC.

                                          By:
                                    ---------------------------------------
                                                  Hugh E. Sawyer,
                                                  President and CEO

                                    ADVANCED TELEMARKETING CORPORATION

                                    By:
                                    ---------------------------------------
                                                  Hugh E. Sawyer,
                                                  President and CEO

                                    IQI, INC.

                                    By:
                                    ---------------------------------------
                                                  Hugh E. Sawyer,
                                                  President and CEO

                                    ---------------------------------------
                                                  Thomas P. G. Franklin

--------       ------------
Employee       Parent & Co.

                                       13

<PAGE>

                                     EXHIBIT A

       Employee will be entitled to receive a cash bonus of 75% of his
annualized salary (pro-rated for any partial year of employment) upon the
full attainment by the Parent, the Company and their consolidated
subsidiaries of the annual bonus plan objectives stipulated by the Board of
Directors from year to year. Such annual cash bonus will be payable within 30
(thirty) days of the completion of the audit for the applicable year. The
Year 2000 Variable Incentive Compensation (VIC) annual bonus plan is attached
hereto.

       As an example, Employee's Year 2000 VIC Program is based only on
EBITDA.  For example, if Parent obtains 100% of EBITDA, Employee's bonus
would equal 100% of the proposed payout, or 75% of annual salary on a pro
rated basis.  If Parent obtains 120% of EBITDA goal, Employee's bonus would
equal 150% of the proposed 75% of annual salary.  Conversely, under the 2000
VIC Program, if the Parent does not attain 70% of its EBITDA goal, no bonus
would be due.

--------       ------------
Employee       Parent & Co.

                                       14

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