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Exhibit 10.42
  General Agreement ***    
  

	 	 	[AT&T LOGO]
	

StarTek, Inc.	
 	

AT&T Corp.
	244 Dundee Avenue	 	340 Mt. Kemble Avenue
	Greeley, Colorado 80634	 	Room G140
	Attention: ***	 	Morristown, NJ 07960
	 	 	Attention: ***

        Subject
to the terms and conditions stated in this Agreement, StarTek, Inc. ("Contractor") agrees to perform the telemarketing services described, hereinafter "Work", and AT&T
Corp. ("Company") agrees to pay the charges stated. Whenever the terms "you", "your", "Supplier", or "Contractor" are used in this Agreement, the same shall mean StarTek, Inc. 

STATEMENT OF WORK  

        Commencing on January 1, 2002 and ending on December 31, 2005, Contractor shall perform services, when requested by Company, including but not
necessarily limited to the following: 

	I.
	From
time to time hereafter, Company may authorize Contractor to render Work to Company specified in Order(s), herein after "Orders", issued hereunder. All Work performed by Contractor
in response to such Order(s) shall be considered Work under this Agreement, and the terms and conditions hereof shall govern. Contractor shall render all the Work specified in the Order(s) within the
time allowed therein and shall meet all interim deadlines as agreed by the parties. The Work shall be performed to the satisfaction of Company, and shall be performed in accordance with the standards
specifically set forth in the Order(s), and shall be in accordance with the highest professional standards commonly used in the telemarketing industry, and with such standards or restrictions as may
be lawfully imposed by governmental authority. Work not completed to Company's satisfaction shall be re-performed by Contractor at no cost to Company.

	II.
	All
requests for Work under this Agreement shall be specified in writing, shall contain the information set out below, and shall be executed by Company for itself or its affiliates.
All Orders shall contain:

	A.
	The
incorporation, by reference, of this Agreement.

	B.
	A
description of the Work to be performed by Contractor.

	C.
	A
description of the materials to be delivered by Contractor.

	D.
	Time
periods or other such schedules for the performance of the Work.

	E.
	***

	F.
	***

	G.
	The
invoice instructions.

	H.
	The
appropriate signature(s) of the authorized representative(s) of Company and Contractor. 

Order(s)
shall constitute the only authorization for Contractor to take any action or expend any money on behalf of Company. Contractor acknowledges and agrees that no Work shall begin unless and
until an Order(s) is properly executed by an authorized representative of each of the 

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parties. The terms and conditions of this Agreement shall apply to such Order(s). Any terms and conditions in such Order(s), other than information as described above, or such other matters
including, but not limited to, *** in conflict with this Agreement will be resolved in favor of this Order. 

Except
as otherwise provided in an Order as described above, Contractor shall provide Work for Company in accordance with the "Quality Assurance Standards and Guidelines" set forth in Exhibit A
attached hereto. 

	III.
	If
deemed necessary by Company, Company will furnish Contractor with ***.

	IV.
	***.
Contractor shall not provide to Company any third party information which has been provided to Contractor under the terms of a written or oral non-disclosure
confidentiality agreement unless Contractor is able to provide such information without violating such agreement. Such information includes, but is not limited to, proprietary, confidential, or trade
secret information of a party that was obtained by Contractor during Contractor's prior employment by such party. In the performance of this Agreement, Contractor shall not at any time:
(1) misrepresent itself or its status to any third party; (2) provide a false or deliberately misleading reason for inquiries or the collection of information; (3) misstate the
nature of its relationship with Company; and/or (4) use any element of fraud, dishonesty or criminal conduct in connection with its performance under this Agreement.

	V.
	Contractor
agrees to comply with and abide by Company's telemarketing policies and will fully cooperate in enabling Company to place customers on Company's "do not call" list or "do
not mail" list.

	VI.
	***.
Contractor shall meet with Company, when requested by Company, to discuss planning and review progress of the Work described herein. 

ASSIGNMENT AND SUBCONTRACTING  

        Contractor shall not assign any right or interest under this Agreement (excepting monies due or to become due) or delegate or subcontract any Work or other
obligation to be performed or owed under this Agreement without the prior written consent of Company. Any assignment, delegation or subcontracting without such consent shall be void. Any assignment of
monies shall be void if (1) Contractor shall not have given Company at least thirty (30) days prior written notice of such assignment or (2) such assignment imposes upon Company
obligations to the assignee in addition to the payment of such monies, or precludes Company from dealing solely and directly with Contractor in all matters pertaining to this Agreement including
amendments or settlements of charges. All Work performed by Contractor's subcontractor(s) at any tier shall be deemed Work performed by Contractor. 

ASSIGNMENT BY COMPANY  

        Company shall have the right to assign this Agreement and to assign its rights and delegate its duties under this Agreement either in whole or in part (an
"Assignment"), including, but not limited to, software licenses and other grants of intellectual property rights, at any time and without Contractor's consent, to (i) any present or future
affiliate of Company (including any subsidiary or affiliated entity thereof); (ii) any unaffiliated new entities that may be formed by Company pursuant to a corporate reorganization, including
any subsidiary or affiliated entity thereof; or (iii) any third party which by purchase, lease, outsourcing agreement or otherwise, assumes the operation, administration and/or management of
any substantial portion of the business of Company affected by this Agreement. Company shall give Contractor written notice of any Assignment, including (i) the effective date of the Assignment
("Effective Date"), and (ii) the entity or entities receiving rights and/or assuming obligations under this Agreement ("Entities"). Upon the Effective Date and to the extent of the 

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Assignment, Company shall be released and discharged from all further duties under this Agreement, as to materials, services, or intellectual property rights transferred to assignee, whether ordered
from or provided by Contractor prior to, on or after the Effective Date. Notwithstanding that an Assignment has been made, Company, at its sole option, shall continue to have the right to purchase,
lease, or license material, software or services under this Agreement as if an Assignment had not been made. In addition, Contractor agrees that this Agreement may be replicated for any entity
referred to above, thus creating one or more additional agreements, each between Contractor and the entity or entities requesting such replication and each identified by its own agreement number, but
containing the terms and conditions of this Agreement, including prices. Company shall give Contractor written notice of any intention to replicate, and copies of the replicated agreement(s) for
execution by Contractor. If this Agreement includes a commitment to purchase a stated or determinable quantity of goods, services or rights, or prices that vary based on the quantities purchased, the
aggregate of purchases by the Entities under this Agreement and the replicated agreements will be included in determining the quantity. 

        ***

CHANGES  

        Company may at any time during the progress of the Work require additions, deletions or alterations (all hereinafter referred to as a "Change") to the Work.
Within *** after a request for a Change, Contractor shall submit a proposal to Company which includes any changes in Contractor's costs or in the delivery or Work schedule necessitated by the Change.
Company shall within *** of receipt of the proposal, either (i) accept the proposal with a written amendment directing Contractor to perform the Change or (ii) advise Contractor not to
perform the Change in which event Contractor shall proceed with the original Work. *** 

COMPENSATION  

        Upon submission of accurate invoices for Work performed by Contractor, pursuant to an Order(s) issued hereunder, Company, upon acceptance of the Work, shall pay
Contractor for the performance of the Work in accordance with the prices specifically set forth in the Order(s). Unless otherwise specifically provided in the applicable Order(s), the scheduled
payments include the cost of all labor, equipment, materials, work products and other disbursements required to complete the Work described in the applicable Order(s). 

COMPLIANCE WITH LAWS  

        Contractor and all persons furnished by Contractor shall comply at their own expense with all applicable federal, state, local and foreign laws, ordinances,
regulations and codes, including those relating to telemarketing activities, and including the identification and procurement of required permits, certificates, licenses, insurance, approvals and
inspections in performance of this Agreement. 

        In
addition to, and not in lieu of the foregoing, Contractor and all persons furnished by Contractor agree to comply, at their own expense with the Federal Trade Commission Telemarketing
Sales Rule, 16 CFR 310, including, but not limited to, their obligations (a) to refrain from abusive telemarketing practices and to make all required disclosures as set forth in 16 CFR 310.4,
and (b) to maintain accurate and complete records of their telemarketing activities relating to Company and otherwise, as set forth in 16 CFR 310.5. Upon Company's request and during normal
business hours, Contractor shall permit Company to examine all records of telemarketing activities relating to Company that Contractor maintains in accordance with the Telemarketing Sales Rule.
Contractor agrees to indemnify Company, its affiliates and each of their officers, directors, employees and its customers, and if requested by Company, defend Company, its affiliates and each of their
officers, directors, employees and its customers, for any and all claims, actions, expenses (including, but not limited to, reasonable attorney fees), costs, penalties, fines, losses, and damages that
may be sustained as a result of any 

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failure by Contractor or any person furnished by Contractor to comply with any law, ordinance, regulation, rule, code or ordinance. 

COMPANY'S EQUIPMENT  

        Unless otherwise specifically provided in this Agreement, Contractor shall provide all labor and equipment for performance of this Agreement. Should Contractor
actually use any equipment owned or rented by Company or its customer, Contractor acknowledges that Contractor accepts the equipment "as is, where is," that neither Company nor its customer have any
responsibility for its condition or state of repair and that Contractor shall have risk of loss an damage to it. Contractor agrees not to remove the equipment from Company's or its customer's premises
and to return it to Company or its customer upon completion of use, or at such earlier time as Company or its customer may request, in the same condition as when received by Contractor, reasonable
wear and tear excepted. 

        ***

ENTIRE AGREEMENT  

        This Agreement shall incorporate the typed or written provisions on Company's order issued pursuant to this Agreement and shall constitute the entire agreement
between the parties with respect to the subject matter of this Agreement and the order(s) and shall not be changed, modified or rescinded, except by a writing signed by Contractor and Company. Printed
provisions on the reverse side of Company's orders (except as specified otherwise in this Agreement) and all provisions on Contractor's forms shall be deemed deleted. Estimates or forecasts furnished
by Company shall not constitute commitments. The provisions of this Agreement supersede all contemporaneous oral agreements and all prior oral and written quotations, communications, agreements and
understandings of the parties with respect to the subject matter of this Agreement. The term "Work" as used in this Agreement may also be referred to as "Services." 

FORCE MAJEURE  

        Neither party shall be held responsible for any delay or failure in performance of any part of this Agreement to the extent such delay or failure is caused by
fire, flood, explosion, war, strike, embargo, government requirement, civil or military authority, act of God, or other similar causes beyond its control and without the fault or negligence of the
delayed or nonperforming party or its subcontractors ("force majeure conditions"). Notwithstanding the foregoing, Contractor's liability for loss or damage to Company's material in Contractor's
possession or control shall not be modified by this clause. If any force majeure condition occurs, the party delayed or unable to perform shall give immediate notice to the other party, stating the
nature of the force majeure condition and any action being taken to avoid or minimize its effect. The party affected by the other's delay or inability to perform may elect to:
(1) suspend this Agreement or an Order for the duration of the force majeure condition and (i) at its option buy, sell, obtain or furnish elsewhere material or services to be bought,
sold, obtained or furnished under this Agreement or an Order (unless such sale or furnishing is prohibited under this Agreement) and deduct from any commitment the quantity bought, sold, obtained or
furnished or for which commitments have been made elsewhere and (ii) once the force majeure condition ceases, resume performance under this Agreement or an Order with an option in the affected
party to extend the period of this Agreement or Order up to the length of time the force majeure condition endured and/or (2) when the delay or nonperformance continues for a period of at ***,
terminate, at no charge, this Agreement or an Order or the part of it relating to material not already shipped, or services not already performed. Unless written notice is given within *** after the
affected party is notified of the force majeure condition, (1) shall be deemed selected. 

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GOVERNMENT CONTRACT PROVISIONS  

        The following provisions regarding equal opportunity, and all applicable laws, rules, regulations and executive orders specifically related thereto, including
applicable provisions and clauses from the Federal Acquisition Regulation and all supplements thereto are incorporated in this Agreement as they apply to work performed under specific U.S. Government
contracts: 41 CFR Part 60-1, Obligations of Contractors and Subcontractors, Sections: 41 CFR 60-1.4, Equal Opportunity Clause; 41 CFR 60-1.7, Reports and
Other Required Information; 41 CFR 60-1.8, Segregated Facilities; 41 CFR Part 60-250, Affirmative Action and Nondiscrimination Obligations of Contractors and
Subcontractors Regarding Special Disabled Veterans and Veterans of the Vietnam Era, Section 41 CFR 60-250.4, Coverage and Waivers (for contracts and subcontracts of $10,000 or
more); and, from 41 CFR Part 60-741, Affirmative Action and Nondiscrimination Obligations of Contractors and Subcontractors Regarding Individuals with Disabilities,
Section 41 CFR 60-741.4, Coverage and Waivers (for contracts and subcontracts in excess of $10,000), wherein the terms "contractor" and "subcontractor" shall mean "Contractor". In
addition, orders placed under this Agreement containing a notation that the material or services are intended for use under Government contracts shall be subject to such other Government provisions
printed, typed or written thereon, or on the reverse side thereof, or in the attachments thereto. 

GOVERNING LAW  

        This Agreement shall be governed by the laws of the State of New Jersey, excluding application of its conflict of laws provisions. The parties agree that the
provisions of the New Jersey Uniform Commercial Code apply to this Agreement and all transactions under it, including agreements and transactions relating to the furnishing of services, the lease or
rental of equipment or material, and the license of software. Contractor agrees to submit to the jurisdiction of any court wherein an action is commenced against Company based on a claim for which
Contractor has agreed to indemnify Company under this Agreement. 

IDENTIFICATION  

        Contractor shall not without Company's prior written consent: (a) *** or (b) engage in any advertising, promotion or publicity related to this
Agreement; or (c) make public use of Company's, trade name, trademark, service mark, insignia, symbol, logo, or other designation of AT&T Corp., or its affiliates. 

IMPLEADER  

        Contractor shall not implead or bring an action against Company or its customers or the employees of either based on any claim by any person for personal injury
or death to an employee of Company or its customers occurring in the course or scope of employment and that arises out of material or services furnished under this Agreement. 

INDEMNITY  

        All persons furnished by Contractor shall be considered solely Contractor's employees or agents, and Contractor shall be responsible for payment of all
unemployment, social security and other payroll taxes, including contributions when required by law. *** 

INSPECTION  

        *** 

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INSURANCE  

        Contractor shall maintain and cause Contractor's subcontractors to maintain during the term of this Agreement: (1) Workers' Compensation insurance as
prescribed by the law of the state or nation in which the Work is performed; (2) employer's liability insurance with limits of at least *** for each occurrence; (3) automobile liability
insurance if the use of motor vehicles is required, with limits of at least *** combined single limit for bodily injury and property damage per occurrence; (4) Commercial General Liability
("CGL") insurance, ISO 1988 or later occurrence form of insurance, including Blanket Contractual Liability and Broad Form Property Damage, with limits of at least *** combined
single limit for bodily injury and property damage per occurrence; and (5) if the furnishing to Company (by sale or otherwise) of products, material or construction, installation, maintenance
or repair services is involved, CGL insurance endorsed to include products liability and completed operations coverage in the amount of *** per occurrence, which shall be maintained for at least one
(1) year following the expiration or termination of this Agreement. All CGL and automobile liability insurance shall designate AT&T Corp., its affiliates, and each of their directors, officers
and employees (all referred to in this clause as "Company") as additional insureds. *** Contractor agrees that Contractor, Contractor's insurer(s) and anyone claiming by, through, under or in
Contractor's behalf shall have no claim, right of action or right of subrogation against Company and its customers based on any loss or liability insured against under the foregoing insurance.
Contractor and Contractor's subcontractors shall furnish prior to the start of Work certificates or adequate proof of the foregoing insurance including, if specifically requested by Company, copies of
the endorsements and policies. Company shall be notified in writing at least *** prior to cancellation of or any material change in the policy. *** 

INVOICING  

        Contractor agrees to submit invoices promptly upon receiving notice that the Work has been completed to Company's reasonable satisfaction. Invoices shall contain
such information as Company may reasonably request. Invoices shall be payable *** after receipt by Company unless this Agreement calls for payment at a later time. *** 

	I.
	Contractor
shall provide a summary of all monthly invoices billed to Company by the *** following the end of the billing period. In addition Contractor's individual invoices shall be
rendered on a *** basis by the *** following the end of the billing period and shall be payable *** receipt by Company's Accounts Payable department. Contractor's invoices shall indicate the Work
performed in accordance with the clause COMPENSATION contained herein, shall reference the applicable Purchase Order Number, and shall be payable when the Work has been performed ***

	II.
	Contractor
shall submit an original and duplicate invoice and any other substantiation of expenses as specified within the applicable Order(s).

	III.
	Contractor
shall mail invoice(s) with copies of any supporting documentation as may be required, including but not necessarily limited to, Order detail, Order Number, and Purchase
Order Number to enable Company to readily verify that invoiced amounts reflect work performed against said Order, Order Number, and Purchase Order Number. ***

	IV.
	In
the event a portion of any invoice is disputed by Company, Company will so advise Contractor and Contractor shall re-invoice Company for the undisputed portion unless
the dispute is resolved immediately. An appropriate settlement will follow when Contractor submits satisfactory proof to Company to substantiate the amount in dispute. Contractor shall have ***, from
the date a payment is sent to the Contractor, to notify Company, in writing, of any inaccuracies in the payment. Information to be submitted in any such notification must include, but is not limited
to, the personnel charges or
non-sales costs in question and, with respect to any bonus amounts, the customer's name, service type, the date order was submitted and the billed telephone number. If 

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Company
does not receive notification within such *** period, Contractor may not thereafter make any claim for a payment that was not identified. 

MARKET RIGHTS  

        It is expressly understood and agreed that this Agreement neither grants to Contractor an exclusive right or privilege to sell to Company any or all material or
services of the type described in this Agreement which Company may require, nor requires the purchase of any material or services from Contractor by Company. It is, therefore, understood that Company
may contract with other contractors for the procurement of comparable material or services. In addition, Company shall at its sole discretion, decide the extent to which Company will market,
advertise, promote, support, use the material or services, or otherwise assist in further offerings of the material or services. 

        ***

        ***

        ***

        ***

        Given
the highly proprietary and confidential nature of the business information, data, software, plans and other items critical to Company's overall marketing strategy, Contractor
acknowledges that monetary damages may not be a sufficient remedy if there occurs unauthorized disclosure of Company's proprietary information to any other local or long-distance carrier,
cable television service provider, internet service provider, DSL service provider, pager service provider, or cellular/wireless service provider. Contractor further acknowledges that in the event
Contractor breaches any provision contained herein, Company will be entitled, without waiving other rights, to immediately terminate this Agreement and to obtain all such remedies as injunctive or
equitable relief, as well as attorneys' fees, as may be deemed proper by a court of competent jurisdiction. 

        Notwithstanding
any of the above Company may at any time unilaterally waive any or all of the provision in this clause MARKET RIGHTS, on a project by project basis or in totem. 

MEDIATION  

        If a dispute arises out of or relates to this Agreement, or its breach, and the parties have not been successful in resolving such dispute through negotiation,
the parties agree to attempt to resolve the dispute through mediation by submitting the dispute to a sole mediator selected by the parties or, at any time at the option of a party, to mediation by the
American Arbitration Association ("AAA"). Each party shall bear its own expenses and an equal share of the expenses of the mediator and the fees of the AAA. The parties, their representatives, other
participants and the mediator shall hold the existence, content and result of the mediation in confidence. If such dispute is not revolved by such mediation, the parties shall have the right to resort
to any remedies permitted by law. All defenses based on passage of time shall be tolled pending the termination of the mediation. Nothing in this clause shall be construed to preclude any party from
seeking injunctive relief in order to protect its rights pending mediation. A request by a party to a court for such injunctive relief shall not be deemed a waiver of the obligation to mediate. 

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   NOTICES  

        Any notice or demand which under the terms of this Agreement or under any statue must or may be given or made by Contractor or Company shall be in writing and
shall be given or made by telegram, confirmed facsimile, or similar communication or by certified or registered mail addressed to the respective parties as follows: 

	To Company:	 	***

AT&T Corp.

Room G140E

340 Mt. Kemble Avenue

Morristown, New Jersey 07960
	To Contractor:	 	***

StarTek, Inc.

100 Garfield Street

Denver, Colorado 80206

        Such
notice or demand shall be deemed to have been given or made when sent by telegram, or facsimile, or other communication or when deposited, postage prepaid in the US mail. 

        The
above addresses may be changed at any time by giving prior written notice as above provided. 

ORDERLY TRANSITION  

        In the event of expiration or termination of this Agreement, in whole or in part, wherein all or some portion of the Work will be performed by Company itself or
elsewhere, Contractor agrees to provide its full cooperation in the orderly transition of the Work to Company or elsewhere, including, but not necessarily limited to packing and preparing for shipment
any materials or other inventory to be transferred, provision of reports, files and similar media necessary for continuation of the Work transferred, continuation of Work at reducing levels if
necessary during a transition period and at reduced levels if Work is transferred in part. Prices for additional Work such as packing and preparation for shipment, and revision of prices resulting
from revised volumes, if necessary, shall be proposed by Contractor and shall be mutually agreed upon by the parties. 

ORDERING COMPANIES  

        Any of the corporations listed below, or such additional associated corporations, partnerships, or ventures, both U.S. and foreign, as may be designated in
writing by AT&T Corp., may order under this Agreement: 

        AT&T
Corp. 

        AT&T
Solutions, Inc. 

        For
the purpose of this Agreement, the term "Company" shall mean the corporation or other entity which enters into or issues a contract or Order under this Agreement. An associated
corporation, partnership, or venture is an entity, ten percent (10%) of whose voting stock or ownership interest is owned directly or indirectly by AT&T Corp. Any contract or Order issued under this
Agreement will be a contractual relationship between the ordering Company and Contractor and Contractor shall look only to the ordering Company for performance of the Company's obligations under such
contract or Order. 

PAYMENT TERMS  

        Unless payment terms more favorable to Company appear on Contractor's invoice and Company elects to pay on such terms, invoices shall be paid in accordance with
the terms stated in this Agreement, and due dates for payment of invoices shall be computed from the date of receipt of invoice by Company's Accounts Payable Department. 

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RELATIONSHIP  

        Contractor shall exercise full control and direction over the employees of Contractor performing the Work covered by this Agreement. Any changes in personnel that
may be reasonably requested by Company through its authorized representative shall be made as soon as possible. From time to time Company may request and receive the name(s) of said employee(s) for
the purpose of monitoring and auditing. 

        Neither
Contractor nor its employees or agents shall be deemed to be Company's employees or agents. Neither Contractor nor Contractor's employees shall represent themselves as Company's
employees or agents, or otherwise use any Company identification, as defined in the clause IDENTIFICATION of this Agreement, in any manner, at any time, without the written consent of Company. It is
understood that Contractor is an independent Contractor for all purposes and at all times. Contractor is wholly responsible for withholding and payment of all applicable federal, state and local
income and other payroll taxes with respect to its employees, including contributions from them as required by law. 

RELEASES VOID  

        Neither party shall require (i) waivers or releases of any personal rights or (ii) execution of documents which conflict with the terms of this
Agreement, from employees, representatives or customers of the other in connection with visits to its premises and both parties agree that no such releases, waivers or documents shall be pleaded by
them or third persons in any action or proceeding. 

REPRESENTATIVES  

        Company's Technical Representative shall be designed in an Order and Company's Agreement Representative is *** or such other persons as may be designated in
writing by Company from time to time. Contractor's Representative is *** or such other person as may be designated in writing by Contractor from time to time. Contractor shall provide a single point
of contact to resolve any billing disputes. 

RIGHT OF ENTRY AND PLANT RULES  

        Each party shall have the right to enter the premises of the other party during normal business hours with respect to the performance of this Agreement,
subject to all plant rules and regulations, security regulations and procedures and U.S. Government clearance requirements if applicable. Contractor shall become acquainted with conditions governing
the delivery, receipt and storage of materials at the site of the Work so that Contractor will not interfere with Company's operations. Storage space will not necessarily be provided adjacent to the
site of the Work. Therefore, Contractor shall be expected to select, uncrate, remove and transport materials from the storage areas provided. Company is not responsible for the safekeeping of
Contractor's property on Company premises. Contractor shall not stop, delay or interfere with Company's work schedule without the prior approval of Company's Representative. Contractor shall provide
and maintain sufficient covering and take any other precautions necessary to protect Company's stock, equipment and other property from damage due to Contractor's performance of the Work. 

SEVERABILITY  

        If any of the provisions of this Agreement shall be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable the
entire Agreement, but rather the entire Agreement shall be construed as if not containing that particular invalid or unenforceable provision or provisions, and the rights and obligations of Contractor
and Company shall be construed and enforced accordingly. 

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SURVIVAL OF OBLIGATIONS  

        It is agreed that certain obligations of the parties under this Agreement, which, by their nature would continue beyond the termination, cancellation, or
expiration of this Agreement, shall survive termination, cancellation or expiration of this Agreement. Such obligations include, by way of illustration only and not limitation, those contained in the
COMPLIANCE WITH LAWS, IDENTIFICATION, INDEMNITY, INSURANCE, RELEASES VOID, USE OF INFORMATION and WARRANTY clauses. 

TAXES  

        Company shall reimburse Contractor only for the following tax payments with respect to transactions under this Agreement unless Company advises Contractor that an
exemption applies: state and local
sales and use taxes, as applicable. Taxes payable by Company shall be billed as separate items on Contractor's invoices and shall not be included in Contractor's prices. Company shall have the right
to have Contractor contest any such taxes that Company deems improperly levied at Company's expense and subject to Company's direction and control. 

TERMINATION  

        Company may at any time terminate this Agreement or an order, in whole or in part, by written notice to Contractor. In such case, Company's liability shall be
limited to payment of the amount due for Work performed up to and including the date of termination (which amount shall be substantiated with proof satisfactory to Company and shall not exceed the
price of Work being terminated), and no further Work will be rendered by Contractor. Such payment shall constitute a full and complete discharge of Company's obligations. 

TITLE TO WORK PRODUCTS  

        All right, title and interest in and to all tangible and intangible Work and Work products developed or produced under this Agreement by or on behalf of
Contractor for Company, whether comprising or incorporated in specifications, drawings, sketches, models, samples, data, computer programs, reports, documentation or other technical or business
information, and all right, title and interest in and to patents, copyrights, trade secrets, trademarks and other intellectual property derived from such Work and Work products are hereby assigned by
Contractor to Company and are hereby agreed by Contractor to be transferred to Company or otherwise vested therein, effective when first capable of being so assigned, transferred or vested. Contractor
shall obligate its employees, subcontractors and others to provide, and shall supply to Company at no extra cost, all such assignments, rights and covenants as Company deems appropriate to assure and
perfect such transfer or other vesting. All Work and Work products shall be provided to Company as required herein or on termination or completion of this Agreement, whichever is earlier, unless
Contractor is requested in writing to do otherwise. All such Work and Work products shall be considered and arranged to be a "Work made for hire" to the extent allowed by law. 

        The
Work and Work products developed or produced under is Agreement shall be the original Work of Contractor, unless Company's Technical Representative has consented in writing to the
inclusion of Work or Work products owned or copyrighted by others (hereafter "Included Works"). In requesting such consent, Contractor shall notify Company of the scope of the rights and permissions
Contractor intends to obtain for Company with respect to such included Works and modify the scope of same as requested by Company. Copies of all rights and permissions, clearly identifying the
Included Works to which they apply, shall be supplied to Company promptly after their acquisition. 

        Company
shall not acquire title hereunder to any intangible Work or Work products preexisting execution of this Agreement and not developed or produced in anticipation hereof. 

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        Contractor
agrees, for itself and its affiliates, not to assert patents and copyrights owned or controlled by Contractor or any parent thereof or subsidiary of either against Company,
its affiliates, and its or their direct or indirect customers, in connection with any Work product or other subject matter directly or indirectly derived from Work done hereunder. 

        During
the course of this Agreement, Contractor will receive information from Company and others, including lists of customers and potential customers for communications services. All
customer lists and all customer information derived by Contractor in connection with the performance of services are the property of Company, and shall, at the conclusion or other termination of this
Agreement, be returned to Company or, at Company's option, destroyed. At such time, any lists or information derived from lists which are contained in any databases in Contractor's possession shall be
scrubbed by Contractor, including deletion of names, addresses, telephone numbers and any telecommunications-related information. In order to protect Company information, Contractor agrees that after
the expiration or other termination of this Agreement, Contractor shall not use its database to provide services to any other local or long distance carrier, cable television service provider, pager
service provider, or cellular/wireless service provider for a period of ninety (90) days. During the first seven (7) days or sooner following expiration or other termination of this
Agreement, Contractor agrees that Company shall verify that the databases have been cleansed as directed above through an audit done by a Company designated individual. This audit will be performed
when Contractor indicates the databases have been thoroughly cleansed. Company also reserves the right to audit the databases twice within the ninety (90) days following for the same purpose.
Contractor agrees that any failure to comply with these obligations will cause irreparable injury to Company. 

        All
other materials provided by Company or prepared by the Contractor in connection with this Agreement, including, but not limited to, training materials, scripts, rebuttals, rate
charts, plans, methods and procedures, and promotional materials (e.g. banners) shall be returned to Company at the conclusion or other termination of this Agreement. 

USE OF INFORMATION  

        As a result of Contractor's anticipated or actual performance under this Agreement, Contractor may receive or become exposed to (a) Company's intangible
information expressed in the form of ideas, data, programs, technical, business or other types of intangible information, or (b) Company's documents, prints, tapes, discs, or other types of
tangible information (such tangible and intangible information hereinafter called "Information"). Contractor agrees to (1) keep all such Information confidential and use such Information only
for performing under this Agreement; (2) inform Contractor's employees, contractors and agents of their obligations to keep such Information confidential and require those employees contractors
and agents to honor such obligations; and
(3) promptly surrender or destroy such Information, and any copies thereof, free-of-charge, when requested to do so by Company. 

UTILIZATION OF MINORITY AND WOMEN-OWNED BUSINESSES  

        It is Company's policy that minority and women-owned business enterprises (MWBEs) as defined in Attachment 1 shall have the maximum practicable opportunity to
participate in the performance of contracts. Contractor agrees to use its good faith efforts to award subcontracts and/or utilize MWBEs to carry out this policy to the fullest extent consistent with
the efficient performance of this Agreement and without compromise of quality and reliability expectations. 

        In
addition to these general conditions for MWBE support, Contractor agrees to (a) use its good faith efforts to utilize MWBEs in support of this Agreement and strive to increase
the percentage of total expenditures from MWBEs to fulfill Company's purchases each successive year of this Agreement; (b) support Company's state and regional goals for MWBE and
service-disabled veterans (SDVs) spending in California and other states/regions as may be defined in the future; and (c) work with 

11

 

Company to develop opportunities for the utilization of MWBEs for first tier procurement by Company. 

        Contractor
shall submit to Company quarterly reports of work with known MWBEs in such manner and at such time as Company's representative may prescribe. Such quarterly reports shall
state separately for minority-owned business enterprises (MBEs), women-owned business enterprises (WBEs), and, for California, service-disabled veterans (SDVs), the third-party work which is
attributable to Company. In instances where direct correlation cannot be determined, such MWBE payments may be established by Contractor comparing Company's payments to Contractor, in that period, to
total payments to Contractor from all of its customers, in that period, and then arriving at Company's apportionment of such MWBE payments. Nothing in this clause shall affect or diminish Contractor's
obligations as set forth in the assignment and subcontracting provisions or any other provisions of this Agreement. If Contractor complies with the provisions of this clause, that will be a factor
Company will consider favorably in making procurement decisions about future business with Contractor. 

WAIVER  

        An effective waiver under this Agreement must be in writing and signed by the party waiving its right. A waiver by either party of any instance of the other
party's noncompliance with any obligation or responsibility under this Agreement will not be deemed a waiver of subsequent or other prior instances of non-compliance. 

WARRANTY  

        Contractor warrants to Company and its customers that material furnished will be *** 

WORK DONE BY OTHERS  

        If any of the Work is dependent on work done by others, Contractor shall inspect and promptly report to Company's Representative any defect that renders such
other work unsuitable for Contractor's proper performance. Contractor's silence shall constitute approval of such work as fit and suitable for Contractor's performance. 

THE FOLLOWING PROVISIONS APPLY TO E-COMMERCE TRANSACTIONS:  

e-COMMERCE TRANSACTIONS  

        Contractor and Company acknowledge that both want to automate certain operations for purchase and sale transactions ("Transactions"), by transmitting and
receiving, documents electronically (hereinafter called "Documents") in substitution for conventional paper-based documents. The following are examples of Documents which may be transmitted under this
Section: Catalogues; Purchase Orders; Acknowledgements; Modifications to Purchase Orders; Ship Notices; Invoices; Schedule Changes; Change Orders; Requests for Proposals; and Proposals. 

        Contractor
and Company also acknowledge that the electronic transmission of Documents can take place through the computer network of a Company-designated third party
e-Commerce provider ("Provider's Network"). 

        Contractor
and Company further acknowledge that they both want to assure that such Transactions are not rendered legally invalid or unenforceable solely by virtue of such transmission or
reception. 

THIRD-PARTY e-COMMERCE PROVIDER  

        Contractor understands that it must contract independently with the third party e-Commerce provider. Contractor further understands that it must
accept all data elements transmitted by Company through such third party's platform. Company may change the third-party e-Commerce provider upon thirty (30) days' prior written
notice to Contractor. Contractor further understands that, in such event, 

12

 

it may have to contract with such third party. Each party shall, at its own expense, provide and maintain the equipment, software and services necessary to effectively and reliably transmit and
receive Documents via the designated Provider's Network. In addition, Contractor shall be solely responsible for the cost of storing its information or Documents on such Provider's Network, which
information or Documents may be retrieved by Company at no additional charge to Company by Contractor. 

e-COMMERCE SIGNATURES  

        Each party will establish, through the Provider, a unique code that will act as an authenticating signature ("Signature"). Any Signature of such party affixed to
or contained in any transmitted Document is sufficient to verify that such Document originated with such party ("Signed Documents"). Neither party will disclose to any unauthorized person the
Signatures of the other party. 

        Any
Signed Document transmitted through e-Commerce shall constitute an "original" when printed from electronic files or records established and maintained in the normal
course of business. The parties further agree not to contest the validity or enforceability of Signed Documents under the provisions of any applicable law relating to whether certain agreements are to
be in writing and signed by the party to be bound thereby. 

e-COMMERCE TRANSMISSIONS  

        If a party receives any Document in an unintelligible or garbled form, or a Document that otherwise contains evidence of faulty transmission, the recipient must
promptly notify the originating party (if identifiable from the received Document) in a reasonable manner. 

WARRANTIES AND DATA INTEGRITY FOR e-COMMERCE TRANSACTIONS  

        Contractor represents and warrants that Documents and/or information either transmitted to Company by Contractor or stored on a Provider's Network for access by
Company *** In the event more
favorable terms appear in a Document transmitted to Company by Contractor than appear in Contractor's current catalogue, Company will be entitled to the more favorable terms contained in such
Document. 

LIMITATION OF LIABILITY FOR e-COMMERCE TRANSACTIONS  

        NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR THE ACTS OR OMISSIONS OF THE THIRD-PARTY E-COMMERCE PROVIDER WHEN SUCH ACTS OR OMISSIONS NEGATIVELY
IMPACT EITHER ONE OR MORE TRANSACTIONS, OR THE TRANSMISSION, RECEPTION, STORAGE OR HANDLING OF DOCUMENTS. 

        NEITHER
PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE,
GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE (EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF
LIABILITY, ARISING OUT OF OR RELATED TO: (i) ANY DELAY, OMISSION OR ERROR IN THE ELECTRONIC TRANSMISSION OR RECEIPT OF ANY DOCUMENTS PURSUANT TO THIS AGREEMENT; OR (ii) UNAUTHORIZED
ACCESS TO OR ALTERATION BY A THIRD PARTY OF TRANSMITTED DATA. 

13

 

        IN
WITNESS WHEREOF, Contractor and Company have executed this Agreement in duplicate on the day and year below written. 

	
AGREED:	
 	

 	
 	

 
	

STARTEK, INC.	
 	

AT&T CORP.
	

By:	
 	

 (Signature)	
 	

By:	
 	

 (Signature)
	

 	
 	

 (Name—Type or Print)	
 	

 	
 	

 (Name—Type or Print)
	

 	
 	

 (Title)	
 	

 	
 	

Supplier Management Division
 (Title)
	

 	
 	

 (Date)	
 	

 	
 	

 (Date)

14

 
ATTACHMENT 1  

MINORITY AND WOMEN-OWNED BUSINESS ENTERPRISES DEFINITION  

Definition of MWBEs: 

        An
MWBE is defined as a business which is owned, controlled and operated by minority or women group members. MWBE ownership exists in a business which is at least 51% owned by minority
or women group members, or in the case of a publicly held company, a firm which at least 51% of the stock is owned by minority or women group members. MWBE companies must be located within the United
States, its territories or possessions; and the owners must be United States citizens. (In California only, legal aliens with permanent resident status in the United States are also eligible.) 

Operate/Control:  

        Operate is defined as being actively involved in the day-to-day management.  Control is
defined as exercising the power to make policy decisions. 

Certification process:  

        AT&T utilizes a self-certification process in addition to recognizing certification of MWBEs by agencies such as: Regional affiliates of the National
Minority Supplier Development Council, Small Business Administration 8(a) certification, State government agencies, municipal government agencies, Women Business Owners Corporation, Women's
Business Enterprise National Council, and the California Clearinghouse. AT&T accepts certification only from those agencies who recognize MWBEs as defined in this document. 

Groups Considered Minorities:  

	•
	Native Americans: Persons having origins in any of the original peoples of North America or the Hawaiian
Islands, in particular, American Indians, Eskimos, Aleuts, and Native Hawaiians.

	•
	Asian Pacific Americans: Persons having origins in Asia including, but not limited to, Japan, China, Vietnam,
Korea, Samoa, Guam, the US Trust Territories of the Pacific, The Philippines, Northern Mariana Islands, Laos, Cambodia, Taiwan, Burma, Thailand, Malaysia, Indonesia, Singapore, Brunei, Republic of the
Marshall Islands, or the Federated States of Micronesia.

	•
	Asian Indian Americans: Persons having origins in the Indian subcontinent including, but not limited to
India, Pakistan, Bangladesh, Sri Lanka, Bhutan, or Nepal.

	•
	African Americans: Persons having origin in any Black racial groups of Africa.

	•
	Hispanic Americans: All persons of Mexican, Puerto Rican, Cuban, South or Central American, or other Spanish
culture or origin.

	•
	Non-Minority Women-Owned: All non-minority women not covered by the definition of
groups considered minorities above.

	•
	Disabled Veterans: (California only) A veteran of the military, naval, or air service of the United States
with a service-connected disability who is a resident of the State of California, and whose disabled veteran status has been certified by the State Treasurer (in the case of business enterprises
seeking contracts to supply utilities with professional bond services), or the Office of Small and Minority Business (OSMB) (in the case of business enterprises seeking contracts to supply utilities
with any other type of products or services). 

15

   Exhibit A

Agreement Number ***  

 TELESERVICES

EXHIBIT A—QUALITY ASSURANCE STANDARDS & GUIDELINES  

*** 

A-1

QuickLinks

Exhibit 10.42 General Agreement<Page>

                                                                     EXHIBIT 4.1

                           OWENS-ILLINOIS GROUP, INC.
                       OWENS-BROCKWAY GLASS CONTAINER INC.
                               OI GENERAL FTS INC.
                          OI PLASTIC PRODUCTS FTS INC.
                              UNITED GLASS LIMITED
                           UNITED GLASS GROUP LIMITED
                     OWENS-ILLINOIS (AUSTRALIA) PTY LIMITED
                           ACI OPERATIONS PTY LIMITED
                                OI ITALIA S.R.L.
                  AZIENDE VETRARIE INDUSTRIALI RICCIARDI S.P.A.

                                SECOND AMENDMENT
                           TO SECURED CREDIT AGREEMENT
                           DATED AS OF APRIL 19, 2002

          This SECOND AMENDMENT TO SECURED CREDIT AGREEMENT (this "AMENDMENT")
is dated as of April 19, 2002 and entered into by and among OWENS-ILLINOIS
GROUP, INC., a Delaware corporation ("COMPANY"), OWENS-BROCKWAY GLASS CONTAINER
INC., a Delaware corporation ("OWENS BROCKWAY"), OI GENERAL FTS INC., a Delaware
corporation ("O-I GENERAL FTS"), OI PLASTIC PRODUCTS FTS INC., a Delaware
corporation ("O-I Plastic), UNITED GLASS LIMITED, a corporation organized under
the laws of England and Wales, UNITED GLASS GROUP LIMITED, a corporation
organized under the laws of England and Wales, OWENS-ILLINOIS (AUSTRALIA) PTY
LIMITED, a limited liability company organized under the laws of Australia, ACI
OPERATIONS PTY LIMITED, a limited liability company organized under the laws of
Australia, OI ITALIA S.R.L., a limited liability company organized under the
laws of Italy, AZIENDE VETRARIE INDUSTRIALI RICCIARDI S.P.A., a joint stock
company organized under the laws of Italy, OWENS-ILLINOIS GENERAL, INC., a
Delaware corporation, as Borrowers' Agent (in such capacity "BORROWERS' AGENT"),
THE LENDERS LISTED ON THE SIGNATURE PAGES HEREOF (each individually a "LENDER"
and collectively, "LENDERS") and DEUTSCHE BANK TRUST COMPANY AMERICAS (F/K/A
BANKERS TRUST COMPANY), as Administrative Agent (in such capacity,
"ADMINISTRATIVE AGENT") and Collateral Agent (in such capacity, "COLLATERAL
AGENT") for the Lenders and is made with reference to that certain Secured
Credit Agreement dated as of April 23, 2001, as amended by that certain First
Amendment to Credit Agreement and Consent dated as of December 31, 2001 (as so
amended, the "CREDIT AGREEMENT"), by and among the foregoing parties.
Capitalized terms used herein without definition shall have the same meanings
herein as set forth in the Credit Agreement.

                                    RECITALS

          WHEREAS, Holdings and its Subsidiaries desire to increase their
unfunded non-cash reserve for claims of persons against Holdings for exposure to
asbestos-containing products and expenses related thereto;

<Page>

          WHEREAS, Borrowers have requested that the definition of "Consolidated
Net Income" be amended to exclude the effects of the increase of such reserve in
calculating certain financial covenants in the Credit Agreement;

          WHEREAS, Borrowers have requested that the requirements for the
maximum Consolidated Leverage Ratio be modified for certain dates;

          WHEREAS, Borrowers have requested that Holdings be permitted to make
certain repurchases of the Existing Senior Notes maturing in 2004 and 2005
irrespective of the order of the maturities of such notes;

          WHEREAS, Borrowers have agreed to divide a portion of outstanding
Revolving Loans into a separated funded tranche of Loans; and

          WHEREAS, Borrowers and Lenders desire to amend the assignment
provisions to permit separate assignment of such separated funded loans.

          NOW, THEREFORE, in consideration of the premises and the agreements,
provisions and covenants herein contained, the parties hereto agree as follows:

SECTION 1. AMENDMENTS TO DEFINITIONS

          A. COMPLETE DEFINITIONS. Subsection 1.1 of the Credit Agreement is
hereby amended by adding or revising the following definitions, each to be
included in the appropriate alphabetical order:

          "'CONSOLIDATED NET INCOME' means, for any period, the net income (or
loss) of Holdings and its Subsidiaries on a consolidated basis for such period
taken as a single accounting period determined in conformity with GAAP adjusted
to exclude the effects of the 2002 Additional Asbestos Reserve during such
period.

          "'GENERAL REVOLVING LOANS' means Revolving Loans that are not
Separated Funded Loans.

          "'GENERAL REVOLVING NOTE" means a promissory note of a Domestic
Borrower substantially in the form of Exhibit XIX annexed hereto, issued in
favor of Lenders pursuant to subsection 2.1G(iv) to evidence the General
Revolving Loans made to such Domestic Borrower, as it may be amended,
supplemented or otherwise modified from time to time. "GENERAL REVOLVING NOTES"
means all such promissory notes collectively, as they may be amended,
supplemented or otherwise modified from time to time.

          "'REVOLVING LOANS" means, as the context requires, either Separated
Funded Loans or General Revolving Loans, or a combination thereof.

          "'REVOLVING NOTES" means, as the context requires, either "Revolving
Notes" issued prior to the Second Amendment Effective Date, Separated Funded
Notes or General Revolving Notes, or a combination thereof.

                                        2
<Page>

          "'SECOND AMENDMENT' means that certain Second Amendment dated as of
April 19, 2002 to the Credit Agreement.

          "'SECOND AMENDMENT EFFECTIVE DATE' means the date pursuant to which
the Second Amendment becomes effective in accordance with its terms.

          "'SECOND AMENDMENT EFFECTIVE DATE AGGREGATE REVOLVING LOAN BALANCE'
means the principal amount of all Revolving Loans outstanding on the Second
Amendment Effective Date.

          "'SEPARATED FUNDED LOANS' means those Revolving Loans in an aggregate
principal amount of $500,000,000 separated into a tranche of funded loans on the
Second Amendment Effective Date pursuant to subsection 2.1A(iii).

          "'SEPARATED FUNDED NOTES" means a promissory note of O-I Plastic
substantially in the form of Exhibit XX annexed hereto, issued in favor of
Lenders pursuant to subsection 2.1G(iv) to evidence the Separated Funded Loan
made to O-I Plastic, as it may be amended, supplemented or otherwise modified
from time to time. "SEPARATED FUNDED NOTES" means all such promissory notes
collectively, as they may be amended, supplemented or otherwise modified from
time to time."

          "'2002 ADDITIONAL ASBESTOS RESERVE' means an unfunded increase made as
of March 31, 2002 in the reserve for claims of persons against Holdings for
exposure to asbestos-containing products and expenses related thereto in an
amount not to exceed $500,000,000."

          B. MODIFIED DEFINITIONS. Subsection 1.1 of the Credit Agreement is
hereby amended by modifying portions of the following existing definitions:

               1.  "Consolidated Net Worth" is modified to add the following
          further proviso at the end thereof:

               "; PROVIDED FURTHER that no adjustment shall be made in
               Consolidated Net Worth for the effects of the 2002 Additional
               Asbestos Reserve."

               2.  "Domestic Borrower's Total Utilization of Revolving Loan
          Commitments" is modified to substitute "General Revolving Loans" for
          "Revolving Loans" in the third line thereof.

               3.  "Lender" and "Lenders" are modified to revise the further
          proviso to read as follows:

               "; PROVIDED FURTHER that the term "Lenders" when used in the
               context of a particular Commitment or Loan, shall mean Lenders
               having that Commitment or making that Loan."

               4.  "Proportionate Percentage" is modified to add the following
          sentence at the end thereof: "The Proportionate Percentage of O-I
          Plastic of the Separated Funded Loans is 100%."

                                        3
<Page>

               5.  "Revolving Loan Exposure" is modified to revise clause (i)
          and subclause (ii)(a) to read as follows:

               "'(i) prior to the termination of the Revolving Loan Commitments,
          the sum of that Lender's Revolving Loan Commitment PLUS the Separated
          Funded Loans of that Lender and (ii) after the termination of the
          Revolving Loan Commitments, the sum (without duplication) of (a) the
          sum of the aggregate outstanding principal amount of the Revolving
          Loans and Separated Funded Loans of that Lender PLUS'"

          The remainder of such definition is not changed.

               6. "Total Utilization of Revolving Loan Commitment" is modified
          to substitute "General Revolving Loans" for "Revolving Loans" in
          clause (i) thereof.

SECTION 2. AMENDMENTS TO LOANS AND COMMITMENTS; NOTES.

          A.   SEPARATION OF SEPARATED FUNDED LOANS. Subsection 2.1A of the
Credit Agreement is amended by adding a new subsection 2.1A(iii) to read in its
entirety as follows:

               "(iii) SEPARATED FUNDED LOANS AND GENERAL REVOLVING LOANS.

               On the Second Amendment Effective Date, Revolving Loans
          outstanding on such date shall be separated into a tranche of
          Separated Funded Loans in an aggregate principal amount of
          $500,000,000 and General Revolving Loans in an aggregate principal
          amount equal to the difference between the Second Amendment Effective
          Date Aggregate Revolving Loan Balance and $500,000,000, and the amount
          of the Revolving Loan Commitments in effect immediately prior to the
          Second Amendment Effective Date shall be permanently reduced by
          $500,000,000. Such separation of Loans and reduction of Revolving Loan
          Commitments shall be effected ratably among all Lenders having a
          Revolving Loan Commitment in accordance with their respective Pro Rata
          Shares. Once repaid, Separated Funded Loans may not be reborrowed.

               All payments, computations and other matters relating to the
          Separated Funded Loans shall be made proportionately among all Lenders
          having Separated Funded Loans in the percentage obtained by DIVIDING
          (x) the Separated Funded Loans of that Lender BY (y) the aggregate
          Separated Funded Loans of all Lenders.

               The Separated Funded Loans shall be the primary Obligations of
          O-I Plastic and the joint and several Obligations of each Domestic
          Borrower. The General Revolving Loans shall be the primary Obligations
          of the Borrower incurring the Revolving Loans (after giving effect to
          the separation of $500,000,000 of such Revolving Loans of O-I Plastic
          into the Separated Funded Loans) and the joint and several Obligations
          of the Domestic Borrowers.

               After giving effect to the separation of Revolving Loans and
          reduction of the Revolving Loan Commitments made pursuant to this
          subsection 2.1A(iii) on

                                       4
<Page>

          the Second Amendment Effective Date, the Separated Funded Loans shall
          be assigned separately from any General Revolving Loan or Revolving
          Loan Commitment held by the assignor, such assignment of Separated
          Funded Loans shall not release the assignor from any portion of its
          obligations with respect to its Revolving Loan Commitment and the
          assignee shall not acquire any obligations with respect to the
          Revolving Loan Commitments, including any obligation relating to the
          making of additional General Revolving Loans, the participation in any
          Letters of Credit or drawings under the Overdraft Agreements, but such
          assignee shall be liable for its Pro Rata Share of obligations
          relating to indemnification of Agents and expense reimbursement of
          Agents pursuant to subsection 8.4."

          B. ISSUANCE OF SEPARATED FUNDED NOTES AND GENERAL REVOLVING NOTES.
Subsection 2.1G(iv) is hereby amended by adding the following sentence
immediately after the first sentence hereof:

          "In addition, on and after the Second Amendment Effective Date, if so
          requested by any Lender by written notice to Domestic Borrowers (with
          a copy to Administrative Agent), each Lender having a Revolving Loan
          Commitment may request that O-I Plastic issue a Separated Funded Note
          to such Lender (or its permitted assignee) substantially in the form
          of Exhibit XX hereto to evidence such Lender's (or permitted
          assignee's) Separated Funded Loan and a General Revolving Note to such
          Lender substantially in the form of Exhibit XIX hereto to evidence
          such Lender's General Revolving Loans (and giving effect to the
          separation of the Separated Funded Note so issued) and such Lender
          shall concurrently return its Revolving Note to Borrowers' Agent."

The remainder of such subsection is unchanged.

          C. FEE ON SEPARATED FUNDED LOANS. Subsection 2.3 of the Credit
Agreement is amended to add a new subsection 2.3D to read in its entirety as
follows:

          "D. FEE ON SEPARATED FUNDED LOAN. O-I Plastic shall pay to
Administrative Agent (for distribution to each Lender holding a Separated Funded
Loan in accordance with such Lender's Pro Rata Share) a fee with respect to the
Separated Funded Loans, for the period from the Second Amendment Effective Date
until payment in full thereof, equal to the daily average principal amount of
the Separated Funded Loans MULTIPLIED by 0.50% per annum, such fees to be
computed on the basis of a 360-day year and to be payable in arrears on each Fee
Payment Date for the three-month period ending on the day prior to such Fee
Payment Date, commencing on the first such date to occur after the Second
Amendment Effective Date, and on payment in full of the Separated Funded Loans."

          D. AMENDMENTS OF PREPAYMENT PROVISIONS.

          1. AMENDMENT OF INTRODUCTORY CLAUSE OF MANDATORY PREPAYMENT
     PROVISIONS. The introductory clause of subsection 2.4A(ii) is hereby
     amended to read as follows:

                                        5
<Page>

          "The Loans shall be prepaid and/or, subject to subsection 2.4A(iii),
          the Revolving Loan Commitments shall be permanently reduced in the
          amount and under the circumstances set forth below:"

               2. Amendment of Prepayment Provisions due to Reduction of
          Revolving Loan Commitments. Subsection 2.4A(ii)(g) is hereby amended
          to read in its entirety as follows:

                    "(g) Each Domestic Borrower shall make prepayments of its
          General Revolving Loans and Separated Funded Loans to the extent
          necessary so that the aggregate outstanding principal amount of the
          sum of General Revolving Loans and Separated Funded Loans to such
          Domestic Borrower at any time does not exceed the sum of the Revolving
          Loan Commitments then in effect to such Domestic Borrower PLUS its
          Separated Funded Loans giving effect to the application of the second
          sentence of subsection 2.4A(iii). Domestic Borrowers shall also make
          such prepayments of Revolving Loans (and cause the relevant Offshore
          Borrowers in the case of Offshore Loans, to make) prepayments of the
          Revolving Loans, and Offshore Loans to the extent necessary so that
          (a) the Total Utilization of Revolving Loan Commitments at any time
          does not exceed the Revolving Loan Commitments then in effect and (B)
          no Domestic Borrower's Total Utilization of the Revolving Loan
          Commitments exceed the Revolving Loan Commitments to such Domestic
          Borrower then in effect.'

               3. AMENDMENT OF APPLICATION OF PREPAYMENTS. The first two
          sentences of subsection 2.4A(iii) of the Credit Agreement shall be
          amended to read in their entirety as follows:

               "(iii) APPLICATION OF PREPAYMENTS. Any voluntary prepayments
               pursuant to subsection 2.4A(i) shall be applied as specified by
               the applicable Borrower in the applicable notice of prepayment;
               provided that in the event the applicable Borrower fails to
               specify the Loans to which any such prepayment by it shall be
               applied, such prepayment shall be FIRST to repay outstanding
               Revolving Loans to the full extent thereof, SECOND to repay
               outstanding Term Loans to the full extent thereof, and THIRD to
               the L/C Collateral Account until the L/C Collateral Account holds
               an amount equal to the Aggregate Available Amount (as defined in
               the Security Agreement); PROVIDED that if no order is specified,
               voluntary prepayments applicable to the Revolving Loans hereunder
               shall be applied pro rata among all Revolving Loans and, in the
               case of Offshore Borrowers, to prepay Offshore Loans; PROVIDED
               FURTHER that, notwithstanding anything in the foregoing to the
               contrary, such voluntary prepayments of Revolving Loans shall be
               applied first to General Revolving Loans to the full extent
               thereof and then to Separated Funded Loans. Any mandatory
               prepayment pursuant to subsections 2.4A(ii)(a)-(f) shall be
               applied as set forth in such subsections; PROVIDED that all
               mandatory prepayments of the Revolving Loans shall be made
               ratably between Separated Funded Loans and General Revolving
               Loans in proportion to the respective principal

                                        6
<Page>

               amounts outstanding on the date of each such prepayment and the
               amount of any mandatory reduction of the Revolving Loan
               Commitments otherwise required by such subsections shall be
               reduced by the amount of the prepayments made on the Separated
               Funded Loans; PROVIDED FURTHER, if at the time of such mandatory
               prepayment, the Term Loans have been repaid in full and the
               amount of such prepayment exceeds the sum of the Revolving Loan
               Commitments then in effect PLUS the Separated Funded Loans
               outstanding the amount by which such prepayment exceeds such
               amount shall be applied to the L/C Collateral Account until the
               L/C Collateral Account holds an amount equal to the Aggregate
               Available Amount (as defined in the Security Agreement)."

The remainder of such subsection is unchanged.

          E. AMENDMENT OF PREPAYMENT RESTRICTIONS ON RESTRICTED DEBT
OBLIGATIONS. Subsections 2.4A(ii)(e)(2)(A) and 2.4A(ii)(e)(2)(C) are hereby
amended to delete the words "in forward order of maturity" appearing in
subclauses (i) and (ii) of subclause (A) and in subclause (C).

SECTION 3. AMENDMENTS TO SECTION 6

          A. AMENDMENT TO CONSOLIDATED LEVERAGE RATIO COVENANT. Subsection 6.6B
of the Credit Agreement is hereby amended to revise the maximum Consolidated
Leverage Ratio permitted at the dates shown below to the correlative ratio
indicated:

<Table>
<Caption>
     "Fiscal Quarter Ending               Maximum Consolidated Leverage Ratio
<S>                                                     <C>
-----------------------------------------------------------------------------
June 30, 2002                                           4.5
-----------------------------------------------------------------------------
September 30, 2002                                      4.5
-----------------------------------------------------------------------------
December 31, 2002                                       4.5
-----------------------------------------------------------------------------
March 31, 2003                                          4.5"
-----------------------------------------------------------------------------
</Table>

          B. AMENDMENT OF PREPAYMENT RESTRICTIONS ON RESTRICTED DEBT OBLIGATION.
Subsection 6.12 B of the Credit Agreement is hereby amended to delete the phrase
"in forward order of maturity" in the two places in such subsection which it
appears.

SECTION 4. AMENDMENTS TO ASSIGNMENT PROVISIONS

          A.   AMENDMENT OF ASSIGNMENT PROVISIONS. Subsection 10.2B(i) of the
Credit agreement is hereby amended to read in its entirety as follows:

          "B.  Assignments.

               (i) AMOUNTS AND TERMS OF ASSIGNMENTS. Each Loan, Commitment,
          Letter of Credit or participation therein or other Obligation may (a)
          be assigned in any amount (of a constant and not a varying percentage)
          to another Lender, or to an Affiliate of the assigning Lender or
          another Lender, with the giving of notice

                                        7
<Page>

          to Borrowers' Agent and Administrative Agent or a Related Fund of such
          Lender; PROVIDED THAT, if such Related Fund is not a Lender, such
          assignment shall be in an amount not less than $1,000,000 in the case
          of a Term Loan or a Separated Funded Loan and $5,000,000 in the case
          of a Revolving Loan Commitment, Letter of Credit or participation
          therein or other Obligation or (b) be assigned in an amount (of a
          constant and not a varying percentage) of not less than $1,000,000 in
          the case of a Term Loan or a Separated Funded Loan and $5,000,000 in
          the case of a Revolving Loan Commitment, Letter of Credit or
          participation therein or other Obligation (or such lesser amount (X)
          as shall constitute the aggregate amount of all Loans, Commitments,
          Letters of Credit or participations therein and other Obligations of
          the assigning Lender or (Y) so long as, after giving effect to such
          assignment and any other assignments concurrently being made to the
          assignee, such assignee receives not less than $1,000,000 of Term
          Loans or Separated Funded Loans, or $5,000,000 of General Revolving
          Loans, Commitments, or other Obligations assigned to it) to any other
          Eligible Assignee with the giving of notice to Borrowers' Agent and
          Administrative Agent and, if no Event of Default shall have occurred
          and be continuing, with the consent of Borrowers' Agent and
          Administrative Agent, in the case of an assignment made by a Lender
          other than Administrative Agent, or with the consent of Borrowers'
          Agent, in the case of an assignment made by Administrative Agent
          (which consent of Borrowers' Agent and Administrative Agent shall not
          be unreasonably withheld, withdrawn, delayed or denied; PROVIDED that
          the inability of an Eligible Assignee to satisfy the requirements set
          forth in subsection 2.7C(iv) of this Agreement, if applicable, shall
          constitute reasonable grounds for withholding such consent); and
          PROVIDED FURTHER, HOWEVER, that any assignment in accordance with
          clause (b) either after the occurrence and during the continuation of
          an Event of Default or if required by applicable law shall not require
          the consent of the Borrowers' Agent or the Company; PROVIDED STILL
          FURTHER that an assignment of a Separated Funded Loan shall not
          constitute an assignment of any portion of the assignor's Revolving
          Loan Commitment. To the extent of any such assignment in accordance
          with either clause (a) or (b) above, the assigning Lender shall be
          relieved of its obligations with respect to its Loans, Commitments,
          Letters of Credit or participations therein or other Obligations or
          the portion thereof so assigned. The parties to each such assignment
          shall execute and deliver to Administrative Agent, for its acceptance
          and recording in the Register, an Assignment and Acceptance, together
          with, with respect to assignments which occur following the Closing
          Date, a processing and recordation fee of $3,500 payable to
          Administrative Agent and such certificates, documents or other
          evidence, if any, with respect to United States federal income tax
          withholding and foreign tax withholding matters as the assignee under
          such Assignment and Acceptance may be required to deliver to
          Administrative Agent pursuant to subsection 2.7C(iv). Upon such
          execution, delivery and acceptance, from and after the effective date
          specified in such Assignment and Acceptance, (y) the assignee
          thereunder shall be a party hereto and a "Lender" hereunder to the
          extent of the portion of any such Commitment so assigned hereunder
          and, to the extent that rights and obligations hereunder have been
          assigned to it pursuant to

                                       8
<Page>

          such Assignment and Acceptance, shall have the rights and obligations
          of a Lender hereunder, including, without limitation, the obligation
          in subsection 10.20 to maintain the confidentiality of all non-public
          information received by it pursuant to this Agreement and (z) the
          assigning Lender thereunder shall, to the extent that rights and
          obligations hereunder have been assigned by it pursuant to such
          Assignment and Acceptance, relinquish its rights and be released from
          its obligations (except as otherwise provided in subsection 10.11)
          under this Agreement (and, in the case of an Assignment and Acceptance
          covering all or the remaining portion of an assigning Lender's rights
          and obligations under this Agreement, such assigning Lender shall
          cease to be a party hereto); PROVIDED that, if the assignee of the
          assigning Lender is an Affiliate of such Lender, such assignee shall
          not be entitled to receive any greater amount pursuant to subsections
          2.6E or 2.7 than the assigning Lender would have been entitled to
          receive in respect of the amount of the assignment effected by such
          assigning Lender to such Affiliate had no such assignment occurred.
          The Commitments hereunder shall be modified to reflect the Commitments
          of such assignee and any remaining Commitments of such assigning
          Lender and, if any such assignment occurs after the issuance of a Note
          to the assigning Lender hereunder, if requested pursuant to subsection
          2.1G(iv), new Notes shall, upon surrender of the assigning Lender's
          Note, be issued upon request to the assignee and to the assigning
          Lender, substantially in the form of EXHIBIT IV, EXHIBIT V, EXHIBIT
          VI, EXHIBIT XIX or EXHIBIT XX annexed hereto, as the case may be, with
          appropriate insertions, to reflect the new Commitments and/or
          outstanding Loans, as the case may be, of the assignee and the
          assigning Lender. In the event that a Lender assigns the full amount
          of its Term Loans and Revolving Loans, its Revolving Loan Commitments
          and its other Obligations and such Lender has an Offshore Loan
          Commitment, any outstanding Offshore Loans at the time of such
          assignment, such Lender must also assign the full amount of such
          Offshore Loans to an Eligible Assignee and the full amount of such
          Offshore Loan Commitment in accordance with the terms of this
          paragraph."

SECTION 5. REVISED AND NEW EXHIBITS

          The Credit Agreement is hereby amended to substitute a revised
"Assignment and Agreement" and new "Form of General Revolving Note" and "Form of
Separated Funded Note" as EXHIBIT X, EXHIBIT XIX and EXHIBIT XX, respectively,
in substantially the form of Annex A, Annex B and Annex C to the Second
Amendment, respectively.

SECTION 6. CONDITIONS TO EFFECTIVENESS

          This Amendment shall become effective only upon the satisfaction of
all of the following conditions precedent (the date of satisfaction of such
conditions being referred to herein as the "SECOND AMENDMENT EFFECTIVE DATE");
PROVIDED, THAT, upon the Second Amendment Effective Date, the definitions of
"Consolidated Net Income" and "2002 Additional Asbestos Reserve" set forth in
SECTION 1A hereof and the modification to the definition of "Consolidated Net
Worth" set forth in SECTION 1B hereof shall be given effect as of March 31,
2002:

                                       9
<Page>

          A. On or before the Second Amendment Effective Date, Company and each
of the Borrowers shall deliver to Administrative Agent such number of originally
executed copies of the following as Administrative Agent may request, each,
unless otherwise noted, dated the Second Amendment Effective Date:

               (i) Resolutions of its Board of Directors approving and
     authorizing the execution, delivery, and performance of this Amendment,
     certified as of the Second Amendment Effective Date by its corporate
     secretary or an assistant secretary as being in full force and effect
     without modification or amendment;

               (ii) Signature and incumbency certificates of its officers
     executing this Amendment; and

               (iii) Executed copies of this Amendment.

          B. On or before the Second Amendment Effective Date, all corporate and
other proceedings taken or to be taken in connection with the transactions
contemplated hereby and all documents incidental thereto not previously found
acceptable by Administrative Agent, acting on behalf of Lenders, and its counsel
shall be satisfactory in form and substance to Administrative Agent and such
counsel, and Administrative Agent and such counsel shall have received all such
counterpart originals or certified copies of such documents as Administrative
Agent may reasonably request.

          C. Administrative Agent and Collateral Agent shall have received a
written acknowledgement from each of the Subsidiary Guarantors providing that it
has reviewed the terms and provisions of the Credit Agreement and this Amendment
and consents to the amendment of the Credit Agreement effected pursuant to this
Amendment, that the Subsidiary Guaranty and each Collateral Document executed by
such Subsidiary Guarantor shall continue in full force and effect and that all
of its obligations thereunder shall be valid and enforceable and shall not be
impaired or limited by the execution or effectiveness of this Amendment and such
other matters as Administrative Agent may reasonably request, all in a form
satisfactory to Administrative Agent.

SECTION 7. COMPANY'S REPRESENTATIONS AND WARRANTIES

          In order to induce Lenders to enter into this Amendment and to amend
the Credit Agreement in the manner provided herein, Company and each of the
Borrowers represents and warrants to each Lender that the following statements
are true, correct and complete:

          7.1 CORPORATE POWER AND AUTHORITY. Company and each Borrower has all
requisite corporate power and authority to enter into this Amendment and to
carry out the transactions contemplated by, and perform its obligations under,
the Credit Agreement as amended by this Amendment (the "AMENDED AGREEMENT").

          7.2 AUTHORIZATION OF AGREEMENTS. The execution and delivery of this
Amendment and the performance of the Amended Agreement have been duly authorized
by all necessary corporate action on the part of Company and each Borrower.

                                       10
<Page>

          7.3 NO CONFLICT. The execution and delivery by Company and each
Borrower of this Amendment and the performance by each Loan Party of the Amended
Agreement do not and will not (i) violate any provision of any law or any
governmental rule or regulation applicable to Company or any of its
Subsidiaries, the Certificate or Articles of Incorporation or Bylaws of Company
or any of its Subsidiaries or any order, judgment or decree of any court or
other agency of government binding on Company or any of its Subsidiaries, (ii)
conflict with, result in a breach of or constitute (with due notice or lapse of
time or both) a default under any Contractual Obligation of Company or any of
its Subsidiaries, (iii) result in or require the creation or imposition of any
Lien upon any of the properties or assets of Company or any of its Subsidiaries
(other than Liens in favor of the Collateral Agent), or (iv) require any
approval of stockholders or any approval or consent of any Person under any
Contractual Obligation of Company or any of its Subsidiaries, other than those
approvals and consents which have been obtained.

          7.4 GOVERNMENTAL CONSENTS. The execution and delivery by Company and
each Borrower of this Amendment and the performance by Company and each Borrower
of the Amended Agreement do not and will not require any registration with,
consent or approval of, or notice to, or other action to, with or by, any
federal, state or other governmental authority or regulatory body, except for
filings, consents or notices that have been or will be made or obtained during
the period in which they are required to be obtained or made.

          7.5 BINDING OBLIGATION. This Amendment and the Amended Agreement have
been duly executed and delivered by Company and each Borrower and are the
legally valid and binding obligations of Company and each Borrower, enforceable
against Company and each Borrower in accordance with their respective terms,
except as may be limited by bankruptcy, insolvency, reorganization, moratorium
or similar laws relating to or limiting creditors' rights generally or by
equitable principles relating to enforceability.

          7.6 INCORPORATION OF REPRESENTATIONS AND WARRANTIES FROM CREDIT
AGREEMENT. The representations and warranties contained in Section 4 of the
Credit Agreement are and will be true, correct and complete in all material
respects on and as of the Second Amendment Effective Date to the same extent as
though made on and as of that date, except to the extent such representations
and warranties specifically relate to an earlier date, in which case they were
true, correct and complete in all material respects on and as of such earlier
date.

          7.7 ABSENCE OF DEFAULT. No event has occurred and is continuing or
will result from the consummation of the transactions contemplated by this
Amendment that would constitute an Event of Default or a Potential Event of
Default.

SECTION 8. MISCELLANEOUS

          8.1 REFERENCE TO AND EFFECT ON THE CREDIT AGREEMENT AND THE OTHER LOAN
DOCUMENTS.

               (i) On and after the Second Amendment Effective Date, each
     reference in the Credit Agreement to "this Agreement", "hereunder",
     "hereof", "herein" or words of like import referring to the Credit
     Agreement, and each reference in the other

                                       11
<Page>

     Loan Documents to the "Credit Agreement", "thereunder", "thereof" or words
     of like import referring to the Credit Agreement shall mean and be a
     reference to the Amended Agreement.

               (ii) Except as specifically amended by this Amendment, the Credit
     Agreement and the other Loan Documents shall remain in full force and
     effect and are hereby ratified and confirmed.

               (iii) The execution, delivery and performance of this Amendment
     shall not, except as expressly provided herein, constitute a waiver of any
     provision of, or operate as a waiver of any right, power or remedy of
     Administrative Agent, Collateral Agent or any other Agent or any Lender
     under, the Credit Agreement or any of the other Loan Documents.

          8.2 FEES AND EXPENSES. Company acknowledges that all costs, fees and
expenses as described in subsection 10.3 of the Credit Agreement incurred by
Administrative Agent and its counsel with respect to this Amendment and the
documents and transactions contemplated hereby shall be for the account of the
Domestic Borrowers.

          8.3 HEADINGS. Section and subsection headings in this Amendment are
included herein for convenience of reference only and shall not constitute a
part of this Amendment for any other purpose or be given any substantive effect.

          8.4 APPLICABLE LAW. THIS AMENDMENT AND THE RIGHTS AND OBLIGATIONS OF
THE PARTIES HEREUNDER SHALL BE GOVERNED BY, AND SHALL BE CONSTRUED AND ENFORCED
IN ACCORDANCE WITH, THE INTERNAL LAWS OF THE STATE NEW YORK (INCLUDING WITHOUT
LIMITATION SECTION 5-1401 OF THE GENERAL OBLIGATIONS LAW OF THE STATE OF NEW
YORK), WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES.

          8.5 COUNTERPARTS; EFFECTIVENESS. This Amendment may be executed in any
number of counterparts and by different parties hereto in separate counterparts,
each of which when so executed and delivered shall be deemed an original, but
all such counterparts together shall constitute but one and the same instrument;
signature pages may be detached from multiple separate counterparts and attached
to a single counterpart so that all signature pages are physically attached to
the same document. This Amendment shall become effective upon the execution of a
counterpart hereof by Company, each Borrower and Requisite Lenders and receipt
by Company and Administrative Agent of written or telephonic notification of
such execution and authorization of delivery thereof and satisfaction of the
conditions set forth in Section 6. Delivery of an executed counterpart of a
signature page of this Amendment by telecopy shall be effective as delivery of a
manually executed counterpart of this Amendment.

                  [Remainder of page intentionally left blank]

                                       12
<Page>

          IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
be duly executed and delivered by their respective officers thereunto duly
authorized as of the date first written above.

COMPANY:                            OWENS-ILLINOIS GROUP, INC.

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

BORROWERS:                          OWENS-BROCKWAY GLASS CONTAINER INC.

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                    OI GENERAL FTS INC.

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                    OI PLASTIC PRODUCTS FTS INC.

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                    [SIGNATURES CONTINUED ON FOLLOWING PAGE]

                                       S-1
<Page>

                                    UNITED GLASS LIMITED

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                    UNITED GLASS GROUP LIMITED

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                    OWENS-ILLINOIS (AUSTRALIA) PTY LIMITED

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                    ACI OPERATIONS PTY LIMITED

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                    OI ITALIA S.R.L.

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                   AZIENDE VETRARIE INDUSTRIALI RICCIARDI S.P.A.

                                    By:
                                       -----------------------------------------
                                    Name:
                                         ---------------------------------------
                                    Title:
                                          --------------------------------------

                                       S-2
<Page>

                                    DEUTSCHE BANK TRUST COMPANY AMERICAS
                                    (F/K/A BANKERS TRUST COMPANY)
                                    INDIVIDUALLY AND AS ADMINISTRATIVE AGENT
                                    AND COLLATERAL AGENT

                                    BY:
                                       -----------------------------------------
                                        NAME:
                                        TITLE:

                                       S-3

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