Document:

<PAGE>

Exhibit 10.10 to 2001 10-K

                       AMENDMENT TO EMPLOYMENT AGREEMENT

     The Employment Agreement dated January 1, 1998, as amended effective
November 1, 1998, between Convergys Customer Management Group Inc., formerly
MATRIXX Marketing Inc. ("Employer"), and Ronald E. Schultz ("Employee") is
hereby further amended effective June 26, 2001 in the following respects:

     1.  Section 2 is amended to read as follows:

         2.  TERM OF AGREEMENT. The term of this Agreement initially shall be
             the five year period commencing on the Effective Date. On the
             fourth anniversary of the Effective Date and on each subsequent
             anniversary of the Effective Date, the term of this Agreement
             automatically shall be extended for a period of one additional
             year. Notwithstanding the foregoing, the term of this Agreement is
             subject to termination as provided in Section 13.

     2.  Section 6.D. is deleted.

     3.  Section 13.D. is amended to read as follows:

         D.  Employer may terminate this Agreement immediately, upon written
     notice to Employee, for any reason other than those set forth in Sections
     13.A., B. and C.; provided, however, that Employer shall have no right to
     terminate under this Section 13.D. within two years after a Change in
     Control. In the event of a termination by Employer under this Section
     13.D., Employer shall, within five days after the termination, pay Employee
     an amount equal to two times the sum of (i) the annual Base Salary rate in
     effect at the time of termination plus (ii) the Bonus target in effect at
     the time of termination. For the remainder of the Benefit Period, Employer
     shall continue to provide Employee with medical, dental, vision and life
     insurance coverage comparable to the medical, dental, vision and life
     insurance coverage in effect for Employee immediately prior to the
     termination; and to the extent that Employee would have been eligible for
     any post-retirement medical, dental, vision or life insurance benefits from
     Employer if Employee had continued in employment through the end of the
     Benefit Period, Employer shall provide such post-retirement benefits to
     Employee after the end of the Benefit Period. For purposes of any stock
     option or restricted stock grant outstanding immediately prior to the
     termination, Employee's employment with Employer shall not be deemed to
     have terminated until the end of the Benefit Period. In addition, Employee
     shall be entitled to receive, as soon as practicable after termination, an
     amount equal to the sum of (i) any forfeitable benefits under any qualified
     or nonqualified pension, profit sharing, 401(k) or deferred compensation
     plan of Employer or any Affiliate which would have vested prior to the end
     of the Benefit Period if
<PAGE>

     Employee's employment had not terminated plus (ii) if Employee is
     participating in a qualified or nonqualified defined benefit plan of
     Employer or any Affiliate at the time of termination, an amount equal to
     the present value of the additional vested benefits which would have
     accrued for Employee under such plan if Employee's employment had not
     terminated prior to the end of the Benefit Period and if Employee's annual
     Base Salary and Bonus target had neither increased nor decreased after the
     termination. For purposes of this Section 13.D., "Benefit Period" means the
     two year period beginning at the time of termination. For purposes of this
     Section 13.D. and Section 13.G., "Change in Control" means a change in
     control as defined in the Convergys Corporation 1998 Long Term Incentive
     Plan. Finally, to the extent that Employee is deemed to have received an
     excess parachute payment (within the meaning of section 4999 of the Code)
     from Employer or any Affiliate, Employer shall pay Employee an additional
     sum sufficient to pay (i) any taxes imposed under section 4999 of the Code
     plus (ii) any federal, state and local taxes resulting from the payment of
     the amount called for under clause (i) of this Section.

     4.   Section 13.G. is amended to read as follows:

          G.  This Agreement shall terminate automatically in the event that
     there is a Change in Control and either (i) Employee elects to resign
     within 90 days after the Change in Control or (ii) Employee's employment
     with Employer is actually or constructively terminated by Employer within
     two years after the Change in Control for any reason other than those set
     forth in Sections 13.A., B. and C. For purposes of the preceding sentence,
     a "constructive" termination of Employee's employment shall be deemed to
     have occurred if, without Employee's consent, there is a material reduction
     in Employee's authority or responsibilities or if there is a reduction in
     Employee's Base Salary or Bonus target from the amount in effect
     immediately prior to the Change in Control or if Employee is required by
     Employer to relocate from the city where Employee is residing immediately
     prior to the Change in Control. In the event of a termination under this
     Section 13.G., Employer shall pay Employee an amount equal to three times
     the sum of the annual Base Salary rate in effect at the time of termination
     plus the Bonus target in effect at the time of termination, all stock
     options shall become immediately exercisable (and Employee shall be
     afforded the opportunity to exercise them), the restrictions applicable to
     all restricted stock shall lapse and any long term awards shall be paid out
     at target. For the remainder of the Benefit Period, Employer shall continue
     to provide Employee with medical, dental, vision and life insurance
     coverage comparable to the medical, dental, vision and life insurance
     coverage in effect for Employee immediately prior to the termination; and,
     to the extent that Employee would have been eligible for any post-
     retirement medical, dental, vision or life insurance benefits from Employer
     if Employee had continued in employment through the end of the Benefit
     Period, Employer shall provide such post-retirement benefits to Employee
     after the end of the Benefit Period. Employee's accrued benefit under any
     nonqualified pension or deferred compensation plan maintained by Employer
     or any Affiliate shall become immediately vested and nonforfeitable and
     Employee also shall be entitled to receive a payment equal to the sum of
     (i) any forfeitable benefits under any qualified pension or profit sharing
     or 401(k) plan maintained by Employer or any Affiliate plus (ii)
<PAGE>

     if Employee is participating in a qualified or nonqualified defined benefit
     plan of Employer or any Affiliate at the time of termination, an amount
     equal to the present value of the additional benefits which would have
     accrued for Employee under such plan if Employee's employment had not
     terminated prior to the end of the Benefit Period and if Employee's annual
     Base Salary and Bonus target had neither increased nor decreased after the
     termination. For purposes of this Section 13.G., "Benefit Period" means the
     three year period beginning at the time of termination. Finally, to the
     extent that Employee is deemed to have received an excess parachute payment
     by reason of the Change in Control, Employer shall pay Employee an
     additional sum sufficient to pay (i) any taxes imposed under section 4999
     of the Code plus (ii) any federal, state and local taxes resulting from the
     payment of the amount called for under clause (i) of this sentence.

     IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
Employment Agreement to be duly executed as of June 26, 2001.

                                          CONVERGYS CUSTOMER MANAGEMENT
                                          GROUP INC.

                                          By_________________________________

                                          EMPLOYEE

                                          ____________________________________
                                          Ronald E. Schultz<PAGE>
                                                                     EXHIBIT 4.A

THE FINOVA GROUP INC.

[FRONT OF STOCK CERTIFICATE]

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NUMBER

FI

THE FINOVA GROUP INC.
SEAL
DELAWARE
1991
(C)UNITED STATES BANKNOTE CORPORATION

American Bank Note Company
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COMMON STOCK                                                      COMMON STOCK
                                                                 Par Value $0.01
INCORPORATED UNDER THE LAWS
 OF THE STATE OF DELAWARE

THE TRANSFER OF THE SECURITIES                                       SHARES
REPRESENTED HEREBY IS SUBJECT TO
RESTRICTIONS PURSUANT TO ARTICLE V
OF THE RESTATED CERTFICATE OF
INCORPORATION OF THE FINOVA GROUP
INC. REPRINTED IN ITS ENTIRETY ON THE
BACK OF THIS CERTIFICATE

THIS CERTIFICATE IS TRANSFERABLE                               CUSIP  317928  10
    IN CHICAGO, LOS ANGELES                                     SEE REVERSE FOR
          OR NEW YORK                                         CERTAIN DEFINITION

                         [GRAPHIC OF GEORGE WASHINGTON]

                             THE FINOVA GROUP INC.

This Certifies that

Is the owner of

          FULLY PAID AND NON-ASSESSABLE SHARES OF THE COMMON STOCK OF

The Finova Group Inc. transferable on the books of the Corporation by the holder
hereof in person or by duly authorized attorney upon surrender of this
Certificate properly endorsed. This Certificate is not valued unless
countersigned by a Transfer Agent and registered by a Registrar.
         Witness th facsimile seal of the Corporation and the facsimile
signatures of its duly authorized officers.

Dated 6.17.01
COUNTERSIGNED AND REGISTERED
COMPUTERSHARE INVESTOR SERVICES, LLC
   (CHICAGO)                   [LOGO GOES HERE]

BY ABN SECOL TRANSFER AGENT AND REGISTRAR
AUTHORIZED SIGNATURE

<PAGE>
THE FINOVA GROUP INC.

[BACK OF STOCK CERTIFICATE]

                              THE FINOVA GROUP INC.

     THE COMPANY WILL FURNISH WITHOUT CHARGE TO EACH SHAREHOLDER WHO SO
REQUESTS, A FULL STATEMENT OF THE DESIGNATIONS, PREFERENCES, LIMITATIONS AND
RELATIVE RIGHTS OF EACH CLASS OF CAPITAL STOCK OR SERIES THEREOF OF THE COMPANY
AUTHORIZED TO BE ISSUED AND THE VARIATIONS IN THE RELATIVE RIGHTS AND
PREFERENCES BETWEEN THE SHARES OF EACH SUCH SERIES SO FAR AS THE SAME HAVE BEEN
FIXED AND DETERMINED AND OF THE AUTHORITY OF THE BOARD OF DIRECTORS TO FIX AND
DETERMINE THE RELATIVE RIGHTS AND PREFERENCES OF SUBSEQUENT SERIES. SUCH REQUEST
MAY BE MADE TO THE COMPANY OR TO THE TRANSFER AGENT.

                                ARTICLE V OF THE
                      RESTATED CERTIFICATE OF INCORPORATION

     (a) Certain Definitions. As used in this Article V, the following
capitalized terms have the following respective meanings:

"Berkadia Parties" means Berkadia LLC, a Delaware limited liability company
("Berkadia"), Berkshire Hathaway Inc., a Delaware corporation ("Berkshire"),
Leucadia National Corporation, a New York corporation ("Leucadia"), and their
respective subsidiaries.

"Code" means the Internal Revenue Code of 1986, as amended.

"Corporation Securities" means (i) shares of Common Stock, (ii) shares of
Preferred Stock, (iii) warrants, rights, or options (including within the
meaning of Treasury Regulation ss. 1.382-2T(h)(4)(v)) to purchase stock of the
Corporation, and (iv) any other interests that would be treated as "stock" of
the Corporation pursuant to Treasury Regulation ss. 1.382-2T(f)(18).

"Effective Date" means the later of (i) the Effective Date (as defined in the
Plan) or (ii) the date of filing of this Restated Certificate of Incorporation.

"Five-Percent Shareholder" means a Person or group of Persons that is identified
as a "5-percent shareholder" of the Corporation pursuant to Treasury Regulation
ss. 1.382-2T(g).

"Percentage Stock Ownership" means percentage stock ownership as determined in
accordance with Treasury Regulation ss. 1.382-2T(g), (h), (j), and (k).

"Person" means an individual, corporation, estate, trust, association, limited
liability company, partnership, joint venture or similar organization.

"Prohibited Transfer" means any purported Transfer of Corporation Securities to
the extent that such Transfer is prohibited and/or void under this Article V.

"Restriction Release Date" means the earlier of (i) the repeal of Section 382 of
the Code (and any comparable successor provision) ("Section 382"), or (ii) the
date on which the Corporation determines that no Tax Benefits may be carried
forward to the taxable year of the Corporation (or any successor thereof) in
which such determination is made and does not project material Tax Benefits for
subsequent years.

"Tax Benefits" means the net operating loss carryovers, capital loss carryovers,
general business credit carryovers, alternative minimum tax credit carryovers
and foreign tax credit carryovers, as well as any "net unrealized built-in loss"
within the meaning of Section 382, of the Corporation or any direct or indirect
subsidiary thereof.

"Transfer" means, subject to the last sentence of this definition, any direct or
indirect sale, transfer, assignment, conveyance, pledge, or other disposition. A
Transfer also shall include the creation or grant of an option (including within
the meaning of Treasury Regulations ss. 1.382-2T(h)(4)(v)). A Transfer shall not
include an issuance or grant of Corporation Securities by the Corporation and
shall not include any direct or indirect sale, transfer, assignment, conveyance,
pledge or other disposition, or acquisition, or the creation or grant of an
option, to, by or from any of the Berkadia Parties.

"Treasury Regulation ss. 1.382-2T" means the temporary income tax regulations
promulgated under Section 382 and any successor regulations. References to any
subsection of such regulations include references to any successor subsection
thereof.

     (b) Restrictions. Any attempted Transfer of Corporation Securities prior to
the Restriction Release Date, or any attempted Transfer of Corporation
Securities pursuant to an agreement entered into prior to the Restriction
Release Date, shall be prohibited and (subject to the immediately following
sentence) void ab initio to the extent that, as a result of such Transfer (or
any series of Transfers of which such Transfer is a part), either (i) any Person
or group of Persons shall become a Five-Percent Shareholder, or (ii) the
Percentage Stock Ownership interest in the Corporation of any Five-Percent
Shareholder shall be increased. The prior sentence shall not preclude the
settlement of any transaction in the Corporation Securities entered into through
the facilities of the New York Stock Exchange, Inc., but such transaction, if
prohibited by the prior sentence, shall nonetheless be a Prohibited Transfer.

     (c) Certain Exceptions. The restrictions set forth in paragraph (b) of this
Article V shall not apply to an attempted Transfer if the transferor or the
transferee obtains the prior written approval of the Board of Directors of the
Corporation. As a condition to granting its approval, the Board of Directors
may, in its discretion, require (at the expense of the transferor and/or
transferee) an opinion of counsel selected by the Board of Directors that the
Transfer shall not result in the application of any Section 382 limitation on
the use of the Tax Benefits.

     (d) Treatment of Excess Securities.

(i) No employee or agent of the Corporation shall record any Prohibited
Transfer, and the purported transferee of such a Prohibited Transfer (the
"Purported Transferee") shall not be recognized as a stockholder of the
Corporation for any purpose whatsoever in respect of the Corporation Securities
which are the subject of the Prohibited Transfer (the "Excess Securities").
Until the Excess Securities are acquired by another Person in a Transfer that is
not a Prohibited Transfer, the Purported Transferee shall not be entitled with
respect to such Excess Securities to any rights of stockholders of the
Corporation, including, without limitation, the right to vote such Excess
Securities and to receive dividends or distributions, whether liquidating or
otherwise, in respect thereof, if any. Once the Excess Securities have been
acquired in a Transfer that is not a Prohibited Transfer, the Securities shall
cease to be Excess Securities.

(ii) If the Board of Directors determines that a Transfer of Corporation
Securities constitutes a Prohibited Transfer then, upon written demand by the
Corporation, the Purported Transferee shall transfer or cause to be transferred
any certificate or other evidence of ownership of the Excess Securities within
the Purported Transferee's possession or control, together with any dividends or
other distributions that were received by the Purported Transferee from the
Corporation with respect to the Excess

Securities ("Prohibited Distributions"), to an agent designated by the Board of
Directors (the "Agent"). The Agent shall thereupon sell to a buyer or buyers,
which may include the Corporation, the Excess Securities transferred to it in
one or more arm's-length transactions (over the New York Stock Exchange or other
national securities exchange on which the Corporation Securities may be traded,
if possible); provided, however, that the Agent shall effect such sale or sales
in an orderly fashion and shall not be required to effect any such sale within
any specific time frame if, in the Agent's discretion, such sale or sales would
disrupt the market for the Corporation Securities or otherwise would adversely
affect the value of the Corporation Securities. If the Purported Transferee has
resold the Excess Shares before receiving the Corporation's demand to surrender
the Excess Shares to the Agent, the Purported Transferee shall be deemed to have
sold the Excess Shares for the Agent, and shall be required to transfer to the
Agent any Prohibited Distributions and proceeds of such sale, except to the
extent that the Corporation grants written permission to the Purported
Transferee to retain a portion of such sales proceeds not exceeding the amount
that the Purported Transferee would have received from the Agent pursuant to
paragraph (d)(iii) of this Article V if the Agent rather than the Purported
Transferee had resold the Excess Shares.

(iii) The Agent shall apply any proceeds of a sale by it of Excess Shares and,
if the Purported Transferee had previously resold the Excess Shares, any amounts
received by it from a Purported Transferee, as follows: (A) first, such amounts
shall be paid to the Agent to the extent necessary to cover its costs and
expenses incurred in connection with its duties hereunder; (B) second, any
remaining amounts shall be paid to the Purported Transferee, up to the amount
paid by the Purported Transferee for the Excess Shares (or the fair market
value, (1) calculated on the basis of the closing market price for the
Corporation Securities on the day before the Transfer or, (2) if the Corporation
Securities are not listed or admitted to trading on any stock exchange but are
traded in the over-the-counter market, calculated based upon the difference
between the highest bid and lowest asked prices, as such prices are reported by
the National Association of Securities Dealers through its NASDAQ system or any
successor system on the day before the Transfer or, if none, on the last
preceding day for which such quotations exist, or (3) if the Corporation
Securities are neither listed nor admitted to trading on any stock exchange nor
traded in the over-the-counter market, then as determined in good faith by the
Board of Directors, of the Excess Shares at the time of the attempted Transfer
to the Purported Transferee by gift, inheritance, or similar Transfer), which
amount (or fair market value) shall be determined at the discretion of the Board
of Directors; and (C) third, any remaining amounts, subject to the limitations
imposed by the following proviso, shall be paid to one or more organizations
qualifying under Section 501(c)(3) of the Code (or any comparable successor
provision) ("Section 501(c)(3)") selected by the Board of Directors, provided,
however, that if the Excess Shares (including any Excess Shares arising from a
previous Prohibited Transfer not sold by the Agent in a prior sale or sales),
represent a 5% or greater Percentage Stock Ownership interest in any class of
Corporation Securities, then any such remaining amounts to the extent
attributable to the disposition of the portion of such Excess Shares exceeding a
4.99% Percentage Stock Ownership interest in such class shall be paid to two or
more organizations qualifying under Section 501(c)(3) selected by the Board of
Directors. The recourse of any Purported Transferee in respect of any Prohibited
Transfer shall be limited to the amount payable to the Purported Transferee
pursuant to clause (B) of the preceding sentence. In no event shall the proceeds
of any sale of Excess Shares pursuant to this Article V inure to the benefit of
the Corporation.

(iv) If the Purported Transferee fails to surrender the Excess Shares or the
proceeds of a sale thereof to the Agent within thirty days from the date on
which the Corporation makes a demand pursuant to paragraph (d)(ii) of this
Article V, then the Corporation shall use its best efforts to enforce the
provisions hereof, including the institution of legal proceedings to compel the
surrender.

(v) The Corporation shall make the demand described in paragraph (d)(ii) of this
Article V within thirty days of the date on which the Board of Directors
determines that the attempted Transfer would result in Excess Securities;
provided, however, that if the Corporation makes such demand at a later date,
the provisions of this Article V shall apply nonetheless.

     (e) Bylaws; Legends; Compliance.

(i) The bylaws of the Corporation (the "Bylaws") may make appropriate provisions
to effectuate the requirements of this Article V.

(ii) All certificates representing Corporation Securities issued after the
effectiveness of this Article V shall bear a conspicuous legend as follows:

"THE TRANSFER OF THE SECURITIES REPRESENTED HEREBY IS SUBJECT TO RESTRICTIONS
PURSUANT TO ARTICLE V OF THE RESTATED CERTIFICATE OF INCORPORATION OF THE FINOVA
GROUP INC. REPRINTED IN ITS ENTIRETY ON THE BACK OF THIS CERTIFICATE."

(iii) The Board of Directors of the Corporation shall have the power to
determine all matters necessary for determining compliance with this Article V,
including, without limitation, (A) the identification of Five-Percent
Shareholders, (B) whether a Transfer is a Prohibited Transfer, (C) the
Percentage Stock Ownership in the Corporation of any Five-Percent Shareholder,
(D) whether an instrument constitutes a Corporation Security, (E) the amount (or
fair market value) due to a Purported Transferee pursuant to clause (B) of
paragraph (d)(iii) of this Article V, and (F) any other matters which the Board
of Directors determines to be relevant; and the good faith determination of the
Board of Directors on such matters shall be conclusive and binding for all the
purposes of this Article V.

[END OF ARTICLE V]

The following abbreviations, when used in the inscription on the face of this
certificate, shall be construed as though they were written out in full
according to applicable laws or regulations:

TEN COM           - as tenants in common
TEN ENT           - as tenants by the entireties
JT TEN            - as joint tenants with right of survivorship and not as
                    tenants in common
TOD               - transfer on death

UNIF GIFT MIN ACT -            ______ Custodian          _______
                               (Cust)                    (Minor)
                               under uniform Gifts to Minors
                               Act___________________ (State)

UNIF TRF MIN ACT -             ______ Custodian          _______
                               (Cust)                    (Minor)
                               (until age ____) under uniform
                               transfer to Minors Act_________(State)

Additional abbreviations may also be used though not in the above list

     For value received, ________________________ hereby sell, assign and
transfer unto

[BOX] PLEASE INSERT SOCIAL SECURITY OR OTHER IDENTIFYING NUMBER

     PLEASE PRINT OR TYPEWRITE NAME AND ADDRESS INCLUDING POSTAL ZIP CODE OF
ASSIGNEE
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
shares of the capital stock represented by the within Certificate, and do hereby
irrevocably constitute and appoint----------------------------------------------
Attorney to transfer the said stock on the books of the within named Company
with full power of substitution in the premises.

Dated___________________

X_______________________
X_______________________
NOTICE: THE SIGNATURE TO THIS ASSIGNMENT MUST CORRESPOND WITH THE NAME AS
WRITTEN UPON THE FACE OF THE CERTIFICATE IN EVERY PARTICULAR WITHOUT ALTERATION
OR ENLARGEMENT OR ANY CHANGE WHATEVER

Signature(s) Guaranteed

By___________________________
THE SIGNATURE(S) SHOULD BE GUARANTEED BY AN ELIGIBLE GUARANTOR INSTITUTION
(BANKS, STOCKBROKERS, SAVINGS AND LOAN ASSOCIATIONS AND CREDIT UNIONS WITH
MEMBERSHIP IN AN APPROVED SIGNATURE GUARANTEE MEDALLION PROGRAM), PURSUANT TO
S.E.C. RULE 17Ad-15 OR BY THE SECRETARY OR AN ASSISTANT SECRETARY OF THE FINOVA
GROUP INC.

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