Document:

Statement of Services to the OSS Master Services Agreement, dated March 26, 2007

 Exhibit 10.1 
 NEUSTAR® 
 Vonage 
 Statement of Service 
 For Deployment of the 
 NeuStar Clearinghouse (ESR) 
 Last
update: March 26, 2007 
 Version 1.0 
  
  
  

					
	3/27/2007	 	Proprietary and Confidential	 	1

 Pages where confidential treatment has been requested are stamped, “Confidential treatment has been
requested. The redacted material has been separately filed with the Commission.” All redacted material has been marked by an asterisk (*). 

 NEUSTAR® 
 Statement of Service vl.0 
  

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	2

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 STATEMENT OF SERVICE 
 Deployment of the NeuStar CtearingHouse(ESR) 
 This
Statement of Service (“SOS”) is effective as of January 1,2007 (“Effective Date”), and shall be governed, except to the extent expressly modified herein, by the terms and conditions of the Enhanced Service Order Agreement
and the associated OSS Master Services Agreement dated the 27th day of December 2004 between Vonage Network Inc. (assignee of Vonage Holdings
Corp.), (“Vonage” or “Customer”), and NeuStar, Inc. (“NeuStar” or “Company”), as amended to date (together, the “Agreement”) and describes certain specific services (“Services”) to be
performed by NeuStar for Vonage, further to the Enhanced Service Request electronic bonding capability as part of the referenced Agreement. 
 The terms and
conditions set forth in the NeuStar Clearinghouse Addendum attached to the Master Services Agreement executed by and between the parties shall apply, as applicable, to the services described herein. 
 In the event of a conflict or inconsistency between the terms and conditions of this SOS and the Agreement, the terms and conditions of this SOS will govern. 

Version Control 
 This is a living document and it is expected that
any changes that are approved will be included in this document in the appropriate section, although each individual Change Request shall be signed off as a separate document and upon such mutual signature shall be incorporated into this Agreement
by reference. This will ensure that the technical solution definition is complete. 
 Versioning will be turned on after Statement of Service signature so
that subsequent changes can be accurately tracked, 
 Version Table 
  

							
	 Version
#
	  	 Date
	  	 By
	  	 Comment

	1.0	  	 	  	 	  	Original

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	3

	1	Acronyms 

 The folio wing acronyms will be used throughout this
document: 
  

			
	 Term
	  	 Definition/Description

	API	  	Application Programming Interface
	CLEC	  	Competitive Local Exchange Carrier
	CSR	  	Customer Service Record
	ESR	  	Enhanced Service Request
	FOC	  	Firm Order Commit (date)
	GUI	  	Graphical User Interface
	LSR	  	Local Service Request
	M&P	  	Method and Procedures
	NPAC	  	Number Portability Administration Center
	OMS	  	Order Management Service
	sFTP	  	Secure File Transfer Protocol
	SLA	  	Service Level Agreement
	SOA	  	Service Order Administration

  

					
	3/27/2007	 	Proprietary and Confidential	 	4

 NEUSTAR® 
 Statement of Service vl.0 
  
  

	2	Executive Summary 

 NeuStar is offering Vonage capabilities which
will enable better pre-qualification of order information before it is relayed to CLEC partners that Vonage has an agreed upon relationship with. In addition, where agreed to by a CLEC partner, NeuStar will process the Local Service Requests as well
as NPAC updates via a Service Order Administration (SOA) Interface, for Vonage initiated ESR orders. 
 Based on Letters of Authorization secured by NeuStar
from Vonage’s CLEC trading partners, NeuStar will retrieve Customer Service Records from the lLEC systems (where supported by the carrier), and use that information to validate information on the ESR request provided by Vonage as well as
identify any potential impediments to Vonage’s ability to port a subscriber’s number, Where permitted by the CLEC(s), NeuStar will create the LSR orders to the appropriate losing carrier as well as submit a SOA transaction to the NPAC,
where appropriate. 
 The NeuStar solution is based upon its OMS Clearinghouse product that provides a highly reliable interconnection service between Vonage
and its CLEC Trading Partners. This solution automates and validates the transactions required for Vonage to order services from these partners. Information stored within the database of the Clearinghouse can be accessed via a GUI, API and by
utilizing the reporting tool to provide user customizable reports in variety of formats 
  

	2.1	Services provided 

 NeuStar Provisioning Center will perform
the following services, in addition to those defined within the Agreement. 
  

	 	•	 	 Where NeuStar has secured such authorization from a CLEC to perform services on their behalf, Vonage will send all ESR orders intended for that CLEC to NeuStar.

  

	 	•	 	 In the instance where a CLEC has provided authorization, where reasonable, NeuStar will perform LSR Pro-Order transactions to validate the information within an ESR
request. 

  

	 	•	 	 In the instance were a CLEC has provided authorization, NeuStar will perform LSR transactions on behalf of the CLEC. 

  

	 	•	 	 When authorized at Vonage’s request NeuStar will process SOA related transactions to the NPAC on behalf of the CLEC. 

  

	 	•	 	 When authorized to work directly with the LEC, NeuStar will fix exceptions that may occur on the LSR, manage FOC intervals, work with the LEC on escalation of FOC
and will liaise between the Vonage customer and the LEC to address any issues. 

  

	 	•	 	 NeuStar will provide a solution that will enable Vonage to send Directory listing services information to its CLEC trading partners. 

 

	 	•	 	 CARE Record to incumbent LD provider – For each ESR “number port” request received from Vonage, NeuStar will generate a PIC “disconnect”
transaction and send it to the old long distance provider. 

 Where NeuStar is authorized to provide services on behalf of it CLEC, NeuStar
will perform these services using the OMS Clearinghouse Services and will utilize the gateways assigned to the CLEC trading partners, NeuStar will enter into agreements with the CLEC for use of the OMS Clearinghouse Services. The OMS Clearinghouse
utilizes mechanized interfaces to Verizon. Bellsouth, Qwest, SBC and other carriers, if supported, for processing of LSR Pre-Order and LSR orders, 
 The
parties hereby agree and acknowledge that Vonage is solely responsible for its contractual arrangements, written or verbal, with its CLEC trading partners and that NeuStar shall not be responsible for any fees charged to Vonage by such trading
partners, with the exception incremental fees described its Section 5.6. 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	5

 NEUSTAR® 
 Statement of Service vl.0 
  
  

	2.2	Support Services 

 NeuStar operates a Help Desk that is the
initial point of contact during the Standard Business Day (as defined in the Agreement) for all issues. The services provided and escalation processes are defined with the NeuStar OSS Clearinghouse addendum to the Agreement. 
  

	2.3	Deployment Services 

 2.3.1 Phase 1 Deployment

 In the initial phase of the project, Vonage will not be e-bonded with the ESR application and orders will be sent to NeuStar via a flat file. NeuStar
will perform Pre-Order validation on behalf of a CLEC(s) for which authorization and access has been granted by the CLEC trading partner(s). NeuStar will use the Vonage RT system to report any fallout that occurs when Pre-Order validation is
performed on an order. Vonage will use the ESR GUI to track the status of orders that have been submitted to the CLEC, and will correct any fallout of submitted orders via the same GUI. Manual reporting procedures will be utilised to provide status
on orders. 
  

	2.3.2	Phase 2 Deployment 

 In Phase 2 Vonage will be e-bonded with NeuStar
via 3PV – Third Party Verification, Inc. and all orders will flow via the API to the ESR application. NeuStar will continue to perform Pre-Order validation on behalf of the CLEC(s) for which authorization and access has been provided. All
responses provided by the CLEC after successful submission of orders by NeuStar will be communicated back to Vonage,. Additionally the GUI will be used to track the status of all orders. 
  

	2.3.3	Supported Trading Partners 

 NeuStar will provide the services
described with the following trading partners: * Additional trading partners may be added as set forth in the Service Agreement dated December 27, 2004 (the “Service Agreement”). Trading partners may also be removed by Vonage. NeuStar
and Vonage hereby amend Section 3.1 of the Service Agreement to substitute the above list of trading partners with the list in the first sentence of the section. Aside from this change the Section 3.1 remains as stated. 
 * 
  

	3	Provisioning Center 

 The hours of operation for the Provisioning
Center are 8:00 A.M to 8:00 PM (EST/EDT) Monday through Friday. The Provisioning Center will be closed during the NeuStar recognized Holidays shown below; 
 New Year’s Day 
 President’s Day 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	6

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 Memorial Day 
 Independence Day 
 Labor Day 
 Thanksgiving Day 
 Day after Thanksgiving Day 
 Christmas Eve 
 Christmas Day 
  

	4	Pricing Schedule 

 Except as modified below, the pricing schedule as defined in Schedule 1 to the Enhanced Service Order of the Agreement dated the 27th day
of December 2004, as amended by the Addendum to Enhanced Service Order Agreement, shall remain in effect: 
 * the parties agree to a volume-based pricing
schedule below, effective on the Effective Date of this Agreement: 
  

					
	 	  	  I  	  	  2  
	 CARE
	  	*	  	*
	 ESR
	  	*	  	*
	 LSR (Cancel)
	  	*	  	*
	 LSR (New)
	  	*	  	*
	 LSR (Move, Add, Change Disconnect)
	  	*	  	*
		  	 	  	 
	 SOA (Modify, Cancel, Activate, Disconnect)
	  	*	  	*

 * 
 For the avoidance
of doubt, the parties agree that the pricing table above shall replace the pricing tables set forth in Addendum to Enhanced Service Order Agreement. 
 Additionally, on the * business day of each month, Vonage shall provide NeuStar a locked forecast of the total number of orders expected for the subsequent month as well as a rolling soft forecast of the total number of orders expected for
the subsequent *. NeuStar shall not be bound to any of the SLA conditions for transaction volumes in excess of * of the locked forecast, should such forecast not be provided by the timeframe stipulated above, NeuStar shall rely on the locked
forecast for the previous month. 
 Should the actual volume for a month be * of the locked forecast in * months, then NeuStar may use the prior months
actual volume as the locked forecast the current month. 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	7

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

	5	Service Level Agreements 

 NeuStar will provide the OSS
Clearinghouse Service in accordance with the service levels set forth in Section 3 of the Clearinghouse Addendum to the Agreement. Additionally NeuStar will provide service in accordance with the service levels defined below. The exclusions
described in each service level defined below shall be in addition to any exclusion contained in the Agreement. 
 All service level agreement
(“SLA”) compliance is measured monthly (unless otherwise indicated) based upon the assumption of a normal distribution of daily order volume over the work week (business hours-Monday through Friday). The following SLA’s in (his
Section 5 apply in the instances when NeuStar has authorization and access to perform transactions on behalf of Vonage’s CLEC partner. All references to “days” shall mean business days as defined in the Agreement. 
 NeuStar and Vonage agree to mutually renegotiate these Service Level Agreements if future industry guidance, as established by an authoritative source such as the LHP
Work Group or the FCC, establishes a shorter time interval as fair and reasonable for order processing services. 
  

	5.1	FOC Accept 

 NeuStar shall ensure that the time period
between receipt of an order by NeuStar from Vonage and the receipt by NeuStar of an FOC Accept shall not exceed the following time intervals for the identified target percentages of orders processed in a given month: 
  

							
	 SLA – Bonded Trading Partners
	  	 SLA – Non-bonded Trading
Partners

	 Interval
	  	 Target
	  	 Interval
	  	 Target

	* days	  	*	  	* days	  	*
				
	* days	  	*	  	* days	  	*

 Exceptions: 
  

	 	•	 	 Orders cancelled by Vonage prior to reception of a FOC Accept that are outside the targets listed above are counted as missing the SLA measurement. Those still
inside the target are counted as a made SLA. 

  

	 	•	 	 This SLA shall not apply in the event that the authorizing CLEC has negotiated agreements with the losing carriers that do not support stated intervals.

 Credit Provisions: Vonage shall receive a * credit toward the order processing fees for all orders that fail to meet the above
SLA. For the avoidance of doubt, NeuStar will not pay credits for the same order for more than one missed SLA. 
 Example: If this SLA is missed on a
particular number port request while the volume corresponds to the first tier, as defined in the Enhanced Service Order Addendum, the service credit for such missed SLA shall be *. 
  

	5.2	Total Porting Interval 

 NeuStar shall ensure that the total
time from receipt of an order by NeuStar from Vonage to full activation, including SOA activation and CLEC translations (“Total Porting Interval”), shall not exceed the following time intervals for the identified target percentages of
orders processed in a given month. 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	8

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

							
	 SLA – Bonded Trading Partners
	  	 SLA – Non-bonded Trading
Partners

	 interval
	  	 Target
	  	 Interval
	  	 Target

	* days	  	*	  	* days	  	*
				
	* days	  	*	  	* days	  	*

 Exceptions: 
  

	 	•	 	 Orders cancelled by Vonage prior to reception of a FOC Accept that are outside the targets listed above are counted as missing the SLA measurement. Those still
inside the target are counted as a made SLA. 

  

	 	•	 	 Where a proposed due date is outside of the above intervals and such date is either driven by Vonage or a Vonage subscriber, or is an interval prescribed by the
losing LEC, the such additional length of time shall be added to the periods prescribed above for determination of SLA compliance. 

  

	 	•	 	 Vonage shall be responsible for informing NeuStar in writing of any proposed rate center coverage changes with its CLEC partners at least two weeks in advance of
sending orders for such rule centers to NeuStar. Additionally, Vonage shall be responsible for reconciling any rate center discrepancy with the appropriate CLEC partner. In the event that Vonage fails to provide such notice to NeuStar,
aforementioned SLAs shall not apply for the orders that pertain to the newly added rate centers; provided, however, that once NeuStar is made, or becomes, aware of the discrepancy (the “Discovery Date”), the exclusion pertaining to orders
for those rate centers shall not apply after two weeks following the Discovery Date. 

  

	 	•	 	 This SLA shall not apply in instances where the losing provider places a port request in conflict, or Vonage requests a change in the due date.

  

	 	•	 	 If the due date is changed, then the newly established interval must be met. 

 Credit Provisions: Vonage shall receive a * credit toward the processing fees for all portability orders that fail to meet the above SLA. For avoidance of doubt, NeuStar will not pay credits for the same port
request for more than one missed SLA. However, if a port request is resubmitted and subsequently an additional SLA is missed, then the related credits shall apply. 
 Example: If this SLA is missed on a particular number port request while the volume corresponds to the second tier, as defined in the Enhanced Service Order Addendum, the service credit for such missed SLA *. 
  

	5.3	Backlog 

 NeuStar shall manage pending orders monthly to
ensure that “Pending Backlog” does not exceed * of the total open orders. “Pending Backlog” is measured as the sum of those that have aged greater then * business days for bonded and * business days for non-bonded divided by all
open orders. 
 Exceptions: 
  

	 	•	 	 This SLA shall not apply in instances where the losing provider places a port request in conflict, or Vonage requests a change in the due date or if there is a
jeopardy in the port process. 

  

	 	•	 	 Moreover, this SLA shall apply only to transactions submitted to NeuStar by Vonage after the Effective Date. 

 Credit Provisions: Vonage shall receive an additional * credit toward the processing fees for all portability orders in excess of the * threshold. 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	9

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 5.4 Order Data Integrity 
 NeuStar shall ensure the integrity and accuracy of the data in its ESR system. The target goal is a monthly * accuracy rate among the Order Volumes originated by Vonage, distributed to NeuStar and further distributed
by NeuStar to the Vonage trading partners assigned to it. On a monthly basis, NeuStar shall account for each Order provided by Vonage by reconcilling with a report provided by Vonage of orders sent to NeuStar. Variance due to NeuStar discrepancies
will be within * as the minimum service level. 
 5.5 General Exclusions 
 The following exclusions shall apply to the SLAs set forth in this Section and shall be in addition to any other exclusions or exceptions established in the Agreement. 
  

	 	•	 	 * 

  

	 	•	 	 * 

 5.6 Credits and Other Remedies 

 This Section 5.6 will apply to any and all Service Level failures under the Agreement. 
 If NeuStar cannot produce a monthly report that summarizes its performance against the aforementioned SLAs, by no later then the * business day of the following month, then it is assumed that the SLA was missed and
the Credit Provisions will be applied to each order processed in the month, for that CLEC trading partner, unless the Parties agree in writing that such delay is warranted and a specific date for the production of such report is established.

 Service credits will be applied to the invoice for the billing period following the period during which the service level failure occurred.
Notwithstanding anything herein to the contrary, the aggregate amount of all service credits NeuStar may provide to Customer under any and all service level requirements, including those set forth in this Article 4, shall not exceed * of the total
monthly invoice for the applicable month in which the service credit is sought. 
 * in the event that Vonage is assessed an additional charge due to late or
deficient performance by NeuStar, subject to review and agreement by the Parties, such agreement not to be unreasonably withheld, based upon billed charges to Vonage, NeuStar shall credit Vonage the amount of the relevant agreed upon charges. Such
credits shall be applicable to future invoices, provided, however, NeuStar’s liability during any service month shall be limited to the aggregate NeuStar transaction fees associated with the specific transaction or transactions for which
additional third party expedite cost has been incurred. 
 The following shall replace and supersede Paragraph 9 of the Addendum to Enhanced Service Order
Agreement dated July 26, 2005 and Section 3.3 of the OSS Clearinghouse Addendum (except the third paragraph which details the credit for service level failure, which remains effective): 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	10

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 “NeuStar shall provide a Root Cause Analysis and a corrective action plan (“Corrective
Action Plan”) within * business days after the end of the month in which the Chronic SLA failure situation arose, which Vonage has the right to review, NeuStar shall make all reasonable efforts, whether or not according to the Corrective Action
Plan, to achieve the SLA during the remainder of the month in which reported and the next calendar reporting period. Upon the occurrence of any Chronic SLA Situation, as defined below, NeuStar will have until the end of the * after the due date of
submission of the Corrective Action Plan to achieve the relevant SLA(s), or such longer period approved by Vonage (“Cure Period”). In the event that NeuStar (i) cures the Chronic SLA Situation during the Cure Period and thereafter
fails to achieve the minimum SLA associated with the Chronic SLA Situation for * commencing with the end of the Cure Period, or (ii) fails to cure by the end of the Cure Period, then Vonage may terminate the Agreement without penalty or
liability by providing written notice to this effect without further obligation to NeuStar, provided that such Termination shall not relieve Vonage of any obligation to pay any valid fees due for services rendered prior to the date of termination
stated in the notice. Additionally, during the prescribed termination period identified in the termination notice, NeuStar agrees that it will continue to support Vonage in accordance with all existing service and terms contained within the
contract, service agreement, SOS or any additional executed addendums. This will include the continued processing of all Vonage LNP orders until such time as the LNP provisioning process has been fully transitioned to an alternative carrier /
clearinghouse. In addition, upon request by Customer and agreement by NeuStar, NeuStar shall provide reasonable professional services related to the transition on a commercially reasonable time and materials basis. Notwithstanding anything to the
contrary, in no event shall NeuStar be entitled to a Cure Period for a Chronic SLA Situation which occurred within the *, for purposes of Vonage’s exercise of its termination and other remedies (i.e., termination may be immediate). 

For purposes of this Section 5.6, a Chronic SLA Situation shall mean the following: 
  

	 	•	 	 NeuStar fails to meet a given SLA defined in this Article 5 for * consecutive months; or 

  

	 	•	 	 NeuStar fails to meet a given SLA defined in this Article 5 for * months in any rolling * month period; or 

  

	 	•	 	 NeuStar fails to meet any combination of * or more SLAs for * months in any rolling * month period. 

 6 Snap Back Process 
 NeuStar has developed a manual procedure for
processing of “Snap Back” requests from Vonage. A Snap Back is an expedited Port Out process to return the subscriber’s TN back to the original service provider from Vonage’s CLEC Trading Partner or to cancel a pending order with
a due date in the near future. 
 The Snap Back Process shall be applicable when: 
  

	 	•	 	 A subscriber’s TN has been ported from the old service provider to the Vonage Trading Partner in error and has been active for no more than 24 hours. The
subscriber was converted in error/without authorization and is active in the NPAC. Conversions in error do not include buyer’s remorse scenarios and are specific to TN’s ported without customer authorization or as result of an order entry
error. 

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	11

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

	 	•	 	 A subscriber’s TN has a Firm Order Confirmation Due Date to be ported and the subscriber wishes to cancel the request. The Due Date is in the future, not less
than 48 hours from the Firm Order Confirmation (FOC) Due Date away. If the FOC Due Date is less than 48 hours away, NeuStar will provide best effort to cancel the port request. It is not guaranteed that a cancellation request can be processed within
48 hours of the FOC Due Date. Cancellation requests 24 hours prior to or on the FOC Due Date are at high risk of not successfully processing. 

 If the above conditions are not met, the Snap Back request shall be returned to Vonage for “Port Out” by Vonage. 
 Snap Back requests
shall be processed as follows: 
  

	 	•	 	 The Request for the Snap Back originating from Vonage’s subscribers shall be reviewed by Vonage to ensure the preconditions for the Snap Back process are met;
If the port has already been activated, buyer’s remorse scenarios do not qualify for snapback. The end user will have to contact the carrier of choice. 

  

	 	•	 	 Vonage shall forward the Request to NeuStar via the NeuStar Trouble Ticket system. In addition to a written request, NeuStar must receive a phone call to the
appropriate, designated contact For this type of escalation. 

  

	 	•	 	 NeuStar shall coordinate with the old and new service providers, as well as the NPAC as necessary throughout the process. 

  

	 	•	 	 NeuStar shall endeavor, during business hours, to acknowledge the receipt of Snap Back requests with in 4 hours of receipt of the Request. Requests received outside
of business hours shall be acknowledged and processed on the following business day. 

  

	 	•	 	 NeuStar shall attempt to process the majority of all Snap Back requests by the next business day after the date upon which acknowledgement was sent to Vonage.

  

	 	•	 	 Snap Back Requests that cannot be processed within the above timeframe, will be returned to Vonage for “Port Out” processing by Vonage.

  

	 	•	 	 Snap Back Status, success or failure, shall be reported upon completion. 

 Dependency on Losing Service Providers and the CLEG Trading Partners: 
  

	 	•	 	 NeuStar’s ability to successfully process a Snap Back is completely dependent on the agreement and cooperation of the Losing ILEC or CLEC Service Provider. In
the event that the Losing Service Provider does not support the Snap Back process or is non responsive to the request, NeuStar shall notify Vonage and the Snap Back request shall be returned to Vonage to be processed as a standard Port Out process.

 Vonage shall pay, in addition to the standard transaction fees set forth in the applicable Service Order, an additional pre-processing
fee of * per Snap Back Request submitted. NeuStar shall not be obligated to process Snap Back Requests when the applicable old and/or new service provider does not support Snap Back processing as set forth herein. In addition, NeuStar shall not be
responsible for any delay in processing resulting from delay introduced by an old or new service provider. In the event that a new service provider charges an additional fee for Snap Back processing. Vonage agrees that it, and not NeuStar, shall be
responsible for payment of any such fee. 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	12

 Confidential treatment has been requested. The redacted material has been separately filed with the Commission.

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 7 Data Retention 
 Transactions processed by the OMS Clearinghouse will be retained on the platform for a period of 12 months. In addition, at Vonage’s request, NeuStar can provide daily or monthly Oracle database export files posted to an sFTP site.

 8 Reporting 
 NeuStar shall provide two
(2) categories of reports, the first set of reports will be performance based against the SLA defined in section 5, and the second set of reports will provide information on transactions within the system. 
 NeuStar has created Standard reports as mutually agreed to by both parties. These reports include both Performance and Status reports, as well as volumetric reports.
These reports are either emailed to Vonage or directly accessible by Vonage. A representative sample is attached below: 
 

 
 For further clarification, NeuStar’s reporting shall include information about the following: 
 1) Volume 
 2) Intervals 
 3) SLA 
 4) Cancels (vs. Order Volume)

 Any requests for additional reporting may be accommodated on a time and materials basis, subject to a statement of work approved by the Parties.

 8.1 Performance Reporting 
 NeuStar will provide
to Vonage monthly SLA performance reports that will support the SLA defined in section 5, these will include but not limited to; FOC Accept Intervals, Total Porting Intervals, and Cumulative Backlog. 
 Any requests for additional reporting may be accommodated on a time and materials basis, subject to a statement of work approved by the Parties. 
 8.2 Status Reporting 
 The Clearinghouse has the capability of
producing either system defined reports or ad-hoc reports by use of the GUI. The Search screen on the GUI allows a user to search the database based upon a PON, Ported Telephone Number (LNP), Order Status, Trading Partner and/or last status Dates

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	13

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 

 
 The Clearinghouse will produce a daily report containing the status of all open orders and an additional report showing
the orders closed within the last 24 hours. The format for both reports is identical and is shown below. The format of the report may be modified when both parties mutually agree to such changes. 
 

 
 The reporting capability is being enhanced by using the online reporting capabilities of the Clearinghouse. Customer
may generate summary and detailed reports which can be downloaded in CSV, XML or PDF formats. The user may select the criteria for the individual reports. Additional, at Vonage’s request, NeuStar can provide daily or monthly Oracle database
export files posted to a sFTP site. 
 9 Project Responsibilities and Tasks 
 The section defines how the services defined in Section 2 will be delivered to Vonage, and provides the tasks and/or activates required to be performed by each party to ensure the delivery of these services.

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	14

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 9.1 Project Staffing 
 The project team will consist of members from Vonage and NeuStar, and are identified in Section A.1. Such contacts may be changed from time-to-time, upon reasonable notice by either party. 
  

	9.1.1	Vonage’s Team Organization 

 Vonage will identify staff members
for the following roles during the implementation of this project as well as additional resources as appropriate. NOTE: The same person can fulfill one or more roles. 
 9.1.1.1 Program Manager 
 The Vonage Program Manager is the main Vonage contact person for NeuStar personnel and live
key person for escalation and mediation. He/She will identify Vonage resources as appropriate; ensure access to all systems and facilities to support the project. The Program Manager will develop and manage the internal Vonage business flows and
processes that react appropriately to the NeuStar solution, will exchange the relevant information from Carrier Interconnection Agreements to allow NeuStar to understand any contractual obligations between Vonage and their trading Partners that may
impact the delivery of services. Additional the Program Manager will provide the system release schedules that will impact the delivery of the service. 
 9.1.1.2 Project Manager 
 The Vonage Project Manager will manage all Vonage’s project activities and technical staff assigned to ensure
the successful deployment of NeuStar’s solution. The Project Manager will designate and invite the appropriate attendees to participate in project status meeting. 
 9.1.2 NeuStar’s Team Organization 
 This project will have an assigned: 
 9.1.2.1 Program Manager 
 The NeuStar Program Manager will oversee
implementation of the ESR Solution. The Program Manager will: interface with the NeuStar Deployment Manager and other resources within the NeuStar team, attend client status meetings, and will be responsible for ensuring the distribution of; weekly
status reports, the Deployment Project Plan, and Issues Log. The NeuStar Program Manager will drive issues to resolution. All requests for changes in project schedule and scope are escalated through the NeuStar Program Manager. 
 9.1.2.2 Deployment Manager 
 The Deployment Project Manager is
dedicated to ensuring that NeuStar’s software and products are successfully deployed for Vonage. The Deployment Project Manager will: direct the technical resources, attend client status meetings, develop and maintain weekly status reports,
develop and maintain the Deployment Project Plan, develop and maintain the Deployment Issues Log, drive issues to resolution. 
 9.2 Project Escalation
process 
 If either party is not satisfied with the level of support provided by the other party, in relation to the implementation of the services
defined within the SOS, then the dissatisfied party may follow and initiate the escalation path (including any appropriate escalation to a higher level contact) to the associated contact as set forth in section A.2. Such contacts may be changed from
time-to-time, upon reasonable notice by either party. 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	15

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 9.3 Phase 1: Project Schedule and Estimated Completion Dates 
 A separate detailed Project Plan will be developed and maintained using Microsoft Project by the NeuStar Deployment Manager on execution of this SOS. 
 The following table describe all of the essential project phases and tasks. The Responsibility column is intended to indicate who has the primary responsibility for the
task and/or activity. It is understood that many of these tasks will require joint participation from both NeuStar and Vonage to be completed 
  

					
	 Task
	  	 Task Description
	  	Responsibility
	 SOS Signature
	  	Vonage Operations approves SOS	  	Vonage
			
	 Review and finalize M&Ps
	  	Detail formats for order submission and specifies for response and fallout handling.	  	Vonage/NeuStar
			
	 Define reports and regular status.
	  	Define the format and frequency of reports back to Vonage.	  	Vonage/NeuStar
			
	 Access to ESR Production Environment
	  	Connectivity to NeuStar will be established utilizing a mutually agreeable data encryption method	  	Vonage/NeuStar
			
	 Training on NeuStar ESR system.
	  	Provide training to Vonage staff for direct access to ESR system for pulling order responses and managing fallout.	  	NeuStar
			
	 Setup users in ESR production environment.
	  	Establish appropriate accounts for Vonage to manage their user groups.	  	NeuStar
			
	 Connectivity to Vonage systems.
	  	Complete connectivity for NeuStar to have access to Vonage’s RT systems will be established using a mutually agreeable data encryption method	  	Vonage/NeuStar
			
	 Training on Vonage RT systems.
	  	Provide training on systems to NeuStar staff to enter errored order responses.	  	Vonage
			
	 Setup users in Vonage RT production environments.
	  	Establish appropriate accounts for NeuStar to handle response entries.	  	Vonage
			
	 Provisioning Center Activation
	  	Ensure Provisioning center is trained on Systems and have a understanding of the M&Ps	  	NeuStar
			
	 Testing of System
	  	Perform system testing to verify flow through of orders, and accuracy of M&Ps	  	Vonage/NeuStar
			
	 Live in Product
	  	Send the first production orders through the system	  	Vonage

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	16

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 9.4 Phase 2: Project Schedule and Estimated Completion Dates 
 A separate detailed Project Plan will be developed and maintained using Microsoft Project by the NeuStar Deployment Manager upon project kick-off for Phase 2 

 

					
	 Task
	  	 Task Description
	  	 Responsibility

			
	 API documentation
	  	Provide detailed API documentation to Vonage for ESR Send interface.	  	NeuStar
			
	 API Integration
	  	Develop API to the ESR specifications.	  	Vonage
			
	 Integrated Testing
	  	Test integrated systems prior to production deployment.	  	Vonage/NeuStar

 10 Signature Page 
 This SOS is executed by the duly authorized representative. 
  

							
	VONAGE NETWORK INC.	  	                         NEUSTAR,
INC.
				
	By:	  	 /s/ Timothy Smith
	  	By:	  	 /s/ Steven Boyce

		  	(Signature)	  		  	(Signature)
	Printed Name:	  	Timothy Smith	  	Printed Name:	  	STEVEN BOYCE
	Title:	  	President	  	Title:	  	VP & Corporate Controller
	Date:	  	29 March 2007	  	Date:	  	3/30/07

 

 
  

  

					
	3/27/2007	 	Proprietary and Confidential	 	17

 NEUSTAR® 
 Statement of Service vl.0 
  
  

 Appendix A. Project Contacts 
 A.I Project Contacts 
  

					
	 	  	 Vonage
	  	 NeuStar

	 Program Manager
	  	 Darren Krebs 
 Senior Carrier Ops. Manager

 Tel: 
 Cell: 
 Email: 
	  	 Gregory Dunn
 Sr. Manager, Operations 

Tel: 
 Cell: 
 Email: 

			
	 Project Manager
	  	 Brenda Johnson 
 Project Manager

Tel: 
 Cell:
 Email: 
	  	 David Turner 
 Project Manager

Tel: 
 Cell: 
 Email: 

 A.2 Project Escalation Contacts 
  

					
	 	  	 Vonage
	  	 NeuStar

	 Level 1
	  	 Darren Krebs 
 Senior Carrier Ops. Manager 

 Tel: 
 Cell: 
 Email: 
	  	 Kyle McKeown 
 Manager,
Operations
 Tel: 
 Cell: 
 Email: 

			
	 Level 2
	  	 Neil Wrightington 
 Director, Carrier
Operations 
 Tel: 
 Cell: 
 Email: 
	  	 Gregory Dunn 
 Sr. Manager,
Operations
 Tel: 
 Cell: 
 Email: 

			
	 Level 3
	  	 Ed Mulligan 
 VP, Carrier
Operations
 Tel: 
 Cell: 
 Email: 
	  	 Laurie Mitchell 
 VP, Operations

 Tel: 
 Cell: 
 Email: 

  

  

					
	3/27/2007	 	Proprietary and Confidential	 	18First Supplemental Loan and Trust Agreement

 Exhibit 4.1 
  
  
  
 FIRST SUPPLEMENTAL LOAN AND TRUST AGREEMENT 
 among 
 HILLSBOROUGH COUNTY INDUSTRIAL DEVELOPMENT AUTHORITY, 
 TAMPA ELECTRIC COMPANY 
 and 
 THE BANK OF NEW YORK TRUST COMPANY, N.A., 
 AS TRUSTEE 
 Dated as of March 26, 2008 
 Supplementing and Amending the Loan and Trust Agreement 
 Dated as of
July 2, 2007 
 Relating to 
 Hillsborough County Industrial Development Authority 
 Pollution Control Revenue Refunding Bonds

 (Tampa Electric Company Project) 
 Series 2007 
 Consisting of 
 $54,200,000 Series 2007A 
 $51,600,000 Series 2007B 
 $20,000,000 Series 2007C 
  
  
  

 TABLE OF CONTENTS 
  

					
	 	 	 	  	Page
	ARTICLE I DEFINITIONS	  	1
			
	        Section 1.01.	 	Definitions	  	1
	        Section 1.02.	 	Interpretation	  	1
		
	ARTICLE II AMENDMENT OF THE ORIGINAL AGREEMENT	  	2
			
	        Section 2.01.	 	Change of Minimum Denominations on the Bonds	  	2
	        Section 2.02.	 	Removal of Bond Insurance and Cancellation of the Bond Insurance Policy	  	2
	        Section 2.03.	 	Revision of the Form of Bond and the Outstanding Bonds and Replacement of Outstanding Bonds	  	3
		
	ARTICLE III MISCELLANEOUS	  	3
			
	        Section 3.01.	 	Effective Date of this Supplemental Agreement	  	3
	        Section 3.02.	 	Original Agreement as Amended to Remain in Effect	  	3
	        Section 3.03.	 	Florida Law to Govern	  	3
	        Section 3.04.	 	Binding Effect	  	3
	        Section 3.05.	 	Counterparts	  	3
		
	EXHIBIT A FORM OF BOND	  	A-1

  

 -i- 

 FIRST SUPPLEMENTAL LOAN AND TRUST AGREEMENT 
 THIS FIRST SUPPLEMENTAL LOAN AND TRUST AGREEMENT dated as of March 26, 2008 (this “Supplemental Agreement”), among HILLSBOROUGH
COUNTY INDUSTRIAL DEVELOPMENT AUTHORITY, a public body corporate and politic and a public instrumentality created pursuant to the laws of the State of Florida (the “Authority”), TAMPA ELECTRIC COMPANY, a Florida corporation (the
“Company”), and THE BANK OF NEW YORK TRUST COMPANY, N.A., as trustee, a national banking association duly organized and existing under the laws of the United States of America and having its designated corporate trust office in the
City of Jacksonville, Florida, which is authorized under such laws to exercise corporate trust powers and is subject to examination by federal authorities (the “Trustee”), supplementing and amending the Loan and Trust Agreement
dated as of July 2, 2007, among the Authority, the Company and the Trustee (the “Original Agreement”). 
 RECITALS

 This Supplemental Agreement provides for the following transactions: 
 (a) the amendment of the Original Agreement and the bonds issued thereunder (the “Outstanding Bonds”) to change the denominations to
$100,000 and multiples of $5,000 in excess of $100,000; and 
 (b) the amendment of the Original Agreement and the Outstanding Bonds to
eliminate the existing bond insurance issued by Financial Guaranty Insurance Company, so that the Outstanding Bonds would have no bond insurance. 
 In consideration of the mutual agreements contained in this Supplemental Agreement and other good and valuable consideration, the receipt of which is hereby acknowledged, the Authority, the Company and the Trustee agree as set forth herein
for their own benefit and for the benefit of the Bondholders. 
 ARTICLE I 
 DEFINITIONS 
 Section 1.01. Definitions. Any terms used herein and
not defined herein shall have their respective meanings as defined in the Original Agreement, and the term “Agreement” as used in the Original Agreement shall refer to the Original Agreement as amended by this Supplemental
Agreement. 
 Section 1.02. Interpretation. This Supplemental Agreement shall be interpreted in accordance with the provisions
of Section 1.02 of the Original Agreement. 

 ARTICLE II 
 AMENDMENT OF THE ORIGINAL AGREEMENT 
 Section 2.01. Change of Minimum Denominations on the
Bonds. From and after the effective date of this Supplemental Agreement, the denominations of the Bonds, including any Outstanding Bonds, shall be $100,000 and any larger denominations constituting an integral multiple of $5,000.
Accordingly, the first sentence of Section 10 of the form of Bond, and the first sentence of Section 10 of each Outstanding Bond, is hereby amended to read as follows: “The Bonds may be issued in registered form without coupons in
denominations of $100,000 and any larger denominations constituting an integral multiple of $5,000.” 
 Section 2.02. Removal of
Bond Insurance and Cancellation of the Bond Insurance Policy. 
 (a) From and after the effective date of this Supplemental Agreement,
at the request of and with the consent of the holder of all of the Outstanding Bonds, and with the consent of the Company, the Trustee and the Authority, the Bond Insurance Policy issued by Financial Guaranty Insurance Corporation securing the
payments on the Outstanding Bonds when originally issued (the “Original Policy”) is hereby terminated and no longer in effect to secure any payments on the Outstanding Bonds. 
 (b) Accordingly, from and after the effective date of this Supplemental Agreement, 
 (1) The following provisions of the Original Agreement shall be deemed to have no effect: the definitions of Bond Insurer, Bond Insurance Policy, Bond
Insurer Event of Insolvency and Insurance Agreement in Section 1.01, the phase “senior debt obligations of other Government Sponsored Agencies approved by the Bond Insurer” at the end of clause (b)(2), and clauses (b)(8) and (b)(9) of
the definition of Permitted Investments in Section 1.01, Section 2.03(b), clause (ii) of Section 3.01(d), the second sentence of Section 3.03(b)(6), Section 4.01(d), the final sentence of Section 4.07, the second
sentence of Section 10.03, Section 10.06(e), the first sentence and clause Third of the second sentence of Section 10.10, and Sections 10.12, 12.04 and 13.04; 
 (2) The following provisions of the Outstanding Bonds and Form of Bond shall be deleted: the ninth paragraph of Section 9 of the Bond entitled
“Mandatory Redemption Upon Certain Reorganizations”, and the Statement of Insurance immediately following the authentication at the end of the Bond; 
 (3) References to the rights or benefit of the Bond Insurer in the following sections of the Original Agreement shall be deemed to have no effect: clause (c)(3) of the definition of Permitted Investments in
Section 1.01 and Sections 5.02 (fifth paragraph), 10.02, 10.04, 10.05, 11.07, 14.01 and 14.03; 
 (4) References to notices or
documents required to be given to the Bond Insurer in the following sections of the Original Agreement shall be deemed to have no effect (but delivery of notices and documents to any other Persons as required in such sections shall continue to be
effective): Sections 2.02(b), 3.02(b)(1), 3.03(a)(2) and (7), 3.03(b)(2) and (4), 4.04(a), 4.12, 11.03, 11.05, 11.06, 11.07, 11.09, 11.23, 12.03 and 14.05(a); and 
  

 2 

 (5) Neither the Trustee nor any Bondholder shall be permitted to make any claim with respect to the
Original Policy. 
 Section 2.03. Revision of the Form of Bond and the Outstanding Bonds and Replacement of Outstanding Bonds.
From and after the effective date of this Supplemental Agreement, the Outstanding Bonds shall be in the form of Exhibit A attached hereto, which shall replace the form of Bonds attached to the Original Agreement as Exhibit B. Promptly upon receipt
of the Outstanding Bonds from the holder thereof, the Trustee shall replace such Outstanding Bonds with new Bonds in the form of Exhibit A attached hereto but otherwise with the terms of such Outstanding Bonds. 
 ARTICLE III 
 MISCELLANEOUS 

 Section 3.01. Effective Date of this Supplemental Agreement. This Supplemental Agreement shall become effective on the date
on which (a) this Supplemental Agreement has been executed and delivered by the parties hereto and (b) the holder of all of the Bonds shall have consented thereto in writing filed with the Trustee. 
 Section 3.02. Original Agreement as Amended to Remain in Effect. This Supplemental Agreement supplements and amends the Original Agreement.
As supplemented and amended by this Supplemental Agreement, the Original Agreement is in all respects ratified, approved and confirmed, and the Original Agreement and this Supplemental Agreement shall together constitute on and the same instrument.

 Section 3.03. Florida Law to Govern. This Supplemental Agreement shall be deemed to be a contract made under the laws of the
State and for all purposes shall be construed in accordance with the laws of the State. 
 Section 3.04. Binding Effect. This
Supplemental Agreement shall inure to the benefit of and shall be binding upon the Authority, the Company and the Trustee and their respective successors and assigns, subject to the limitations contained herein. 
 Section 3.05. Counterparts. This Supplemental Agreement may be executed and delivered in any number of counterparts, each of which shall be
deemed to be an original, but such counterparts together shall constitute one and the same instrument. 
 [The balance of this page is
intentionally left blank.] 
  

 3 

 IN WITNESS WHEREOF, the parties have caused this Supplemental Agreement to be duly executed as of the
date first above written. 
  

									
	(Official Seal)	 		 	HILLSBOROUGH COUNTY INDUSTRIAL DEVELOPMENT AUTHORITY
			
	Attest:	 		 	
					
	By:	 	 /s/ T. Alan Denham
	 		 	By:	 	 /s/ Kary Andrews

		 	T. Alan Denham	 		 		 	Kary Andrews
		 	Secretary	 		 		 	Chairman
				
		 		 		 	Approved by General Counsel to the Hillsborough County Industrial Development Authority as to Form and Legal Sufficiency:
				
		 		 		 	 /s/ Thomas K. Morrison, Esq.

		 		 		 	Thomas K. Morrison, Esq.
				
		 		 		 	TAMPA ELECTRIC COMPANY
					
		 		 		 	By:	 	 /s/ Sandra W. Callahan

		 		 		 	Name:	 	Sandra W. Callahan
		 		 		 	Title:	 	Vice President – Treasurer and Assistant Secretary
				
		 		 		 	THE BANK OF NEW YORK TRUST COMPANY, N.A.
		 		 		 	As Trustee
					
		 		 		 	By:	 	 /s/ Cynthia M. Moore

		 		 		 	Name:	 	Cynthia M. Moore
		 		 		 	Title:	 	Vice President

  

 Signature Page of First Supplemental Loan and Trust Agreement S-1 

 Exhibit A 
 Form of Bond 
 Unless this certificate is presented by an authorized representative of The
Depository Trust Company, a New York corporation (“DTC”), to the Authority or its agent for registration of transfer, exchange or payment, and any certificate issued is registered in the name of Cede & Co. or in such other name as
is requested by an authorized representative of DTC (and any payment is made to Cede & Co. or to such other entity as is requested by an authorized representative of DTC), any transfer, pledge or other use hereof for value or otherwise by
or to any person is wrongful inasmuch as the registered owner hereof, Cede & Co. has an interest herein. 
  

					
	REGISTERED	 		 	REGISTERED
	No.      R-            	 		 	

 UNITED STATES OF AMERICA 
 HILLSBOROUGH COUNTY INDUSTRIAL DEVELOPMENT AUTHORITY 
 POLLUTION CONTROL
REVENUE REFUNDING BOND 
 (TAMPA ELECTRIC COMPANY PROJECT), 
 SERIES 2007     
  

					
	MATURITY DATE	 	DATED DATE	 	CUSIP
			
	[            ]	 	                    , 2007	 	

 Registered
Owner:                    CEDE & CO. 
 Principal Amount:
$                                        
                     
 The
Hillsborough County Industrial Development Authority, a public body corporate and politic and a public instrumentality created pursuant to the laws of the State of Florida (the “Authority”), for value received, hereby promises to
pay, solely from the sources described in this Bond, to the Registered Owner identified above, or registered assigns, on the Maturity Date stated above (or if this Bond is called for earlier redemption as described herein, on the redemption date)
the principal amount identified above and to pay interest as provided in this Bond. 
 THIS BOND AND THE PREMIUM, IF ANY, AND THE INTEREST
HEREON SHALL NOT BE DEEMED TO CONSTITUTE A DEBT, LIABILITY OR OBLIGATION OF ANY AUTHORITY OR COUNTY OR THE STATE OF FLORIDA OR ANY POLITICAL SUBDIVISION, AGENCY OR INSTRUMENTALITY THEREOF, INCLUDING, WITHOUT LIMITATION, THE AUTHORITY AND
HILLSBOROUGH COUNTY, FLORIDA. NEITHER ANY AUTHORITY OR COUNTY NOR THE STATE OF FLORIDA OR ANY POLITICAL SUBDIVISION, AGENCY OR INSTRUMENTALITY THEREOF, SHALL BE OBLIGATED TO PAY THIS BOND OR THE PREMIUM, IF ANY, OR INTEREST HEREON EXCEPT FROM THE
PAYMENTS FROM THE COMPANY, AND NEITHER THE FAITH AND CREDIT NOR THE TAXING POWER OF ANY AUTHORITY OR COUNTY, INCLUDING WITHOUT LIMITATION, THE AUTHORITY AND HILLSBOROUGH COUNTY, OR OF THE STATE OF FLORIDA OR ANY POLITICAL SUBDIVISION, 

  

 A-1 

 
AGENCY OR INSTRUMENTALITY THEREOF IS PLEDGED TO THE PAYMENT OF THE PRINCIPAL OF OR PREMIUM, IF ANY, OR INTEREST ON THIS BOND. THE AUTHORITY HAS NO TAXING
POWER. 
 1. Agreement. This Bond is one of a series of bonds designated the Hillsborough County Industrial Development Authority
Pollution Control Revenue Refunding Bonds (Tampa Electric Company Project), Series 2007A (the “Series 2007A Bonds”); the Hillsborough County Industrial Development Authority Pollution Control Revenue Refunding Bonds (Tampa Electric
Company Project), Series 2007B (the “Series 2007B Bonds”); and the Hillsborough County Industrial Development Authority Pollution Control Revenue Refunding Bonds (Tampa Electric Company Project), Series 2007C (the “Series
2007C Bonds”, and collectively with the Series 2007A Bonds and the Series 2007B Bonds, the “Bonds”), limited to $125,800,000 in aggregate principal amount, issued under and pursuant to the Constitution of the State of
Florida, the Florida Industrial Development Financing Act, Parts II and III of Chapter 159, Florida Statutes, a resolution of the Board of County Commissioners of Hillsborough County, Florida adopted October 27, 1971 organizing the Authority,
and other applicable provisions of law (the “Act”), the Loan and Trust Agreement dated as of July 2, 2007 (the “Agreement”), among the Authority, Tampa Electric Company, a Florida corporation (the
“Company”), and The Bank of New York Trust Company, N.A., trustee (the “Trustee”), and a resolution duly enacted by the Authority. The terms of the Bonds include those in the Agreement and those contained herein.
Bondholders are referred to the Agreement for a statement of certain of those terms. When used with reference to the Bonds, the term “principal” includes any premium payable on those Bonds. Capitalized terms used herein and not otherwise
defined shall have the meanings ascribed to them in the Agreement. 
 The proceeds of the Bonds will be used to refinance a portion of the
cost of acquiring, constructing and installing certain air and water pollution and waste control facilities including any structures, machinery, fixtures, improvements and equipment, at the Big Bend Station and F.J. Gannon Station (now known as the
H.L. Culbreath Bayside Station) of the Company, located in Hillsborough County, Florida, together with all additions thereto, substitutions therefor and deletions therefrom, as they may at any time exist (collectively, as more fully defined in the
Agreement, the “Project”). The principal of and any premium and interest (the “Bond Service Charges”) on the Bonds are payable solely from the Revenues, as defined and as provided for in the Agreement (being,
generally, any amounts payable with respect to Bond Service Charges, and any investments and moneys in the Bond Fund created in the Agreement, and all income and profit from the investment of the foregoing moneys), and are an obligation of the
Authority only to the extent of the Revenues. 
 Under the Agreement, the Company is required to make payments to the Trustee in the amounts
and at the times necessary to pay the Bond Service Charges on the Bonds when due, whether at maturity, upon redemption or acceleration or otherwise until paid in full. Pursuant to the Agreement, the Authority has assigned or granted a security
interest to the Trustee in all right, title and interest of the Authority in and to (i) the Revenues, (ii) all rights to receive such Revenues and the proceeds of such rights, and all other rights and interests of the Authority provided
under the Agreement, except for certain rights to reimbursement and indemnity as defined in the Agreement. 
  

 A-2 

 The Agreement may be amended or supplemented as provided by its terms, and references to it include any
amendments or supplements. 
 The Authority has established a book-entry only system of registration for the Bonds (the “Book-Entry
System”). Except as specifically provided otherwise in the Agreement, a Securities Depository (or its nominee) will be the registered owner of this Bond. By acceptance of a confirmation of purchase, delivery or transfer, the Beneficial
Owner (if any) of this Bond shall be deemed to have agreed to this arrangement. If the Securities Depository (or its nominee) is the registered owner of this Bond, it shall be treated as the owner of it for all purposes. 
 2. Source of Payments. THIS BOND IS PAYABLE BOTH AS TO PRINCIPAL AND INTEREST SOLELY OUT OF THE ASSETS OF THE AUTHORITY PLEDGED THERETO AS
DESCRIBED HEREIN. Payments under the Agreement sufficient for the prompt payment when due of the principal of and premium, if any, and interest on, and any other amounts due with respect to, the Bonds are to be paid to the Trustee by the Company for
the account of the Authority and deposited in a special trust account created by the Authority and have been duly pledged and assigned for that purpose. 
 3. Interest Rate. Interest on this Bond will be paid at the lesser of (a) a Daily Rate, a Weekly Rate, a Commercial Paper Rate, a Long-Term Interest Rate or an Auction Period Rate as selected by the
Company and as determined in accordance with the Agreement and (b) 14% per annum. Interest will initially be payable at an Auction Period Rate determined in accordance with the Agreement. The Company may change the Determination Method from
time to time. A change in the Determination Method will result in mandatory tender of the Bonds (see “Mandatory Tender for Purchase” in paragraph 7 below). 
 When interest is payable at a Daily Rate, Weekly Rate or Commercial Paper Rate, it will be computed on the basis of the actual number of days elapsed
over a year of 365 days (366 days in leap years), when payable at an Auction Period Rate, on the basis of the actual number of days over 360 days (during Auction Periods of 180 days or less) and on the basis of a 360-day year of twelve 30-day months
(during Auction Periods greater than 180 days), and when payable at a Long-Term Interest Rate, on the basis of a 360-day year of twelve 30-day months. Interest on overdue principal and, to the extent lawful, on overdue premium and interest will be
payable as provided in the Agreement. 
 4. Interest Payment and Record Dates. Interest will accrue on the unpaid portion of the
principal of this Bond from the Dated Date stated above and thereafter from the Interest Payment Date (as hereinafter defined) next preceding the date of authentication hereof to which interest has been paid or duly provided for, unless the date of
authentication hereof is an Interest Payment Date to which interest has been paid or duly provided for, in which case from the date of authentication hereof, or unless no interest has been paid or duly provided for on the Bonds of this series, in
which case from the Dated Date; provided, however, that if the date of authentication is between the Record Date (as hereinafter defined) for any Interest Payment Date and such Interest Payment Date, then interest will accrue from such
Interest Payment Date or, if the Company shall default in payment of the interest due on such Interest Payment Date, then from the next preceding Interest Payment Date to which interest has been paid or duly provided for, or if no interest has been
paid or duly provided for, then from the Dated Date. 
  

 A-3 

 When interest is payable at the rate in the first column below, interest accrued during the period (an
“Interest Period”) shown in the second column will be paid on the date (an “Interest Payment Date”) in the third column to holders of record on the date (a “Record Date”) in the fourth column:

  

							
	 RATE
	  	 INTEREST PERIOD
	  	 INTEREST PAYMENT DATE
	  	 RECORD DATE

	Daily*	  	Interest Payment Date to Interest Payment Date	  	First Business Day of the next month	  	Last Business Day before Interest Payment Date
				
	Weekly*	  	Interest Payment Date to Interest Payment Date	  	First Business Day of the next month	  	Last Business Day before Interest Payment Date
				
	Commercial Paper	  	From 1 to 270 days as determined for each Bond pursuant to the Agreement (“Commercial Paper Period”)	  	Day after the last day of Commercial Paper Period	  	Last Business Day before Interest Payment Date
				
	Long-Term**	  	270 days or longer	  	Each first day of each sixth calendar month after effective date of Long-Term Interest Rate	  	Fifteenth of the month before the Interest Payment Date***
				
	Auction Mode	  	One day or longer as determined for each Bond pursuant to the Agreement	  	The Business Day immediately following each Auction Period ****	  	The Business Day preceding an Interest Payment Date therefor

 “Business Day” is defined in the Agreement. Payment of defaulted interest will be
made to holders of record as of the fifth-to-last Business Day before payment. 
  
  

	 *
	 If there shall be a change from a Daily Rate or a Weekly Rate on a day other than the first Business Day of a calendar
month, the then current Interest Period relating to such Daily Rate or Weekly Rate shall end on the day immediately preceding the date on which the new interest rate on the Bonds shall become effective, which date in the case of a change from a
Daily Rate or a Weekly Rate, shall be the Interest Payment Date for such Interest Period, for which the Record Date shall be the immediately preceding Business Day. If such new interest rate shall be a Daily Rate or a Weekly Rate, the first Interest
Period relating thereto shall begin on the effective date of such new interest rate and end on the day immediately preceding the first Business Day of the next month, for which the Interest Payment Date and the Record Date shall be as prescribed in
this Table. 

	 **
	 If there shall be a change from a Long-Term Interest Rate on a day other than a regularly scheduled Interest Payment
Date for a Long-Term Interest Rate Period, or if there shall be an early termination of such Long-Term Interest Rate Period and a new Long-Term Interest Rate shall be set, such Long-Term Interest Rate Period shall end on the day immediately
preceding the date on which the new interest rate shall become effective, which date shall be the Interest Payment Date for such Long-Term Interest Rate Period, for which the Record Date shall be the last day of such Long-Term Interest Rate Period
or, if sooner, the first day of such Long-Term Interest Rate Period. If such new interest rate shall be a Daily Rate or a Weekly Rate, the first Interest Period relating thereto shall begin on the effective date of such new interest rate and end on
the day immediately preceding the first Business Day of the next month, for which the Interest Payment Date and the Record Date shall be as prescribed in this Table. 

	 ***
	 If an Interest Payment Date occurs less than 15 days after the first day of a Long-Term Interest Rate Period, the first
day of such Long-Term Interest Rate Period is the Record Date for such Interest Payment Date. 

	 ****
	 The Interest Payment Date with respect to a daily Auction Period shall be the first Business Day of the month
immediately succeeding such Auction Period. The Interest Payment Date with respect to a Flexible Auction Period of (i) seven or more but fewer than 183 days shall be the Business Day immediately following such Flexible Auction Period, or
(ii) 183 or more days shall be each semiannual date on which interest on the Bonds would be payable if such Bonds bore interest at a fixed rate of interest and on the Business Day immediately following such Flexible Auction Period.

  

 A-4 

 5. Method of Payment. Holders must surrender Bonds to the Trustee to collect principal at maturity
or upon redemption. (See “Optional Tenders” and “Mandatory Tender for Purchase” below for the payment of purchase price of tendered Bonds.) Interest on Bonds bearing interest at a Commercial Paper Rate (other
than Bonds in the Book Entry System) is payable only upon presentation of such Bonds to the Trustee. Interest on Bonds bearing interest at a Daily, Weekly, Auction Mode or Long-Term Interest Rate (other than Bonds in the Book-Entry System) will be
paid to the registered holder as of the Record Date by check mailed by first class mail on the Interest Payment Date to such holder’s registered address. A holder of $1,000,000 or more in principal amount of Bonds may be paid interest at a
Daily, Weekly, Auction Mode or Commercial Paper Rate by wire transfer in immediately available funds to an account in the continental United States if the holder makes a written request of the Trustee (in form satisfactory to the Trustee) at least
two Business Days before the Record Date specifying the account address. The notice may provide that it will remain in effect for later interest payments until changed or revoked by another written notice. Principal and interest will be paid in
money of the United States that at the time of payment is legal tender for payment of public and private debts or by checks or wire transfers payable in such money. If any payment on the Bonds is due on a non-Business Day, it will be made on the
next Business Day, and no interest will accrue as a result. 
 6. Optional Tenders. “Tender” means to require, or the
act of requiring, the Trustee to purchase a Bond at the holder’s option under the provisions of this paragraph 6 at 100% of the principal amount plus interest accrued to (but excluding) the date of purchase. While the Bonds bear interest at a
Long-Term Interest Rate, a Commercial Paper Rate or an Auction Period Rate, the owner of a Bond does not have the option to require the Trustee to purchase its Bond. 
 Daily Rate Tender. When interest on the Bonds of series is payable at a Daily Rate and a Book-Entry System is in effect, a Beneficial Owner (through its direct Participant in the Securities Depository) may
tender its interest in a Bond (or portion of Bond) of such series by delivering an irrevocable written notice by telecopy, facsimile transmission or e-mail transmission to the Trustee (any such notice to be delivered to a Responsible Officer of the
Trustee) and an irrevocable notice by telephone, telegraph or facsimile transmission to the Remarketing Agent, in each case prior to 11:00 a.m., New York City time, on a Business Day, stating the principal amount of the Bond (or portion of Bond)
being tendered, payment instructions for the purchase price and the Business Day (which may be the date the notice is delivered) the Bond (or portion of Bond) is to be purchased. The Beneficial Owner shall effect delivery of such Bond by causing
such direct Participant to transfer its interest in the Bond equal to such Beneficial Owner’s interest on the records of the Securities Depository to the participant account of the Trustee with the Securities Depository. Any notice received by
the Trustee after 11:00 a.m., New York City time, shall be deemed to have been given on the next Business Day. 
 When interest on the Bonds
of a series is payable at a Daily Rate and a Book Entry System is not in effect, a holder of a Bond of such series may tender the Bond (or portion of Bond) by delivering the notices as described above (which shall include the certificate number of
the Bond), and shall also deliver the Bond to the Trustee by 1:00 p.m., New York City time, on the date of purchase (see additional requirements below). 
 Weekly Rate Tender. When interest on the Bonds of a series is payable at a Weekly Rate and a Book-Entry System is in effect, a Beneficial Owner (through its direct Participant in the Securities Depository) may
tender his interest in a Bond (or portion of Bond) of such series by 

  

 A-5 

 
delivering an irrevocable written notice by telecopy, facsimile transmission or e-mail transmission to the Trustee (any such notice to be delivered to a
Responsible Officer of the Trustee) and an irrevocable notice by telephone, telegraph or facsimile transmission to the Remarketing Agent, in each case prior to 5:00 p.m., New York City time, on a Business Day stating the principal amount of the Bond
(or portion of Bond) being tendered, payment instructions for the purchase price and the date, which must be a Business Day at least seven days after the notice is delivered, on which the Bond (or portion of Bond) is to be purchased. The Beneficial
Owner shall effect delivery of such Bond by causing such direct Participant to transfer its interest in the Bond equal to such Beneficial Owner’s interest on the records of the Securities Depository to the participant account of the Trustee or
its agent with the Securities Depository. 
 When interest on the Bonds of a series is payable at a Weekly Rate and a Book-Entry System is
not in effect, a holder of a Bond of such series may tender the Bond (or portion of Bond) by delivering the notices as described above (which shall include the certificate number of the Bond), and shall also deliver the Bond to the Trustee by 1:00
p.m., New York City time, on the date of purchase (see additional requirements below). 
 Payment of Purchase Price. The purchase
price for a Bond tendered under this paragraph 6 or under paragraph 7 “Mandatory Tender for Purchase” will be paid in immediately available funds to the registered owner of the Bond by 4:00 p.m., New York City time, on the date of
purchase. No purchase of Bonds by the Trustee shall be deemed to be a payment or redemption of the Bonds or of any portion thereof and such purchase will not operate to extinguish or discharge the indebtedness evidenced by such Bonds. 
 7. Mandatory Tender for Purchase. As provided below, the Bonds are subject to mandatory tender for purchase under certain circumstances. BY
ACCEPTANCE OF THIS BOND, THE OWNER AGREES TO SELL AND SURRENDER THIS BOND, PROPERLY ENDORSED, UNDER THE CONDITIONS DESCRIBED BELOW. All purchases will be made in funds immediately available on the purchase date and will be at the Purchase Price.
Bonds tendered for purchase on a date after a call for redemption but before the redemption date will be purchased pursuant to the tender. No purchase of Bonds shall be deemed to be a payment or redemption of the Bonds or of any portion thereof and
such purchase will not operate to extinguish or discharge the indebtedness evidenced by such Bonds. 
 Mandatory Tender at Beginning of a
New Long-Term Interest Rate Period. When the Bonds of a series bear interest at a Long-Term Interest Rate and a new Long-Term Interest Rate is to be determined, the Bonds of such series will be subject to mandatory tender for purchase on the
effective date of the new Long-Term Interest Rate. In the case of a change prior to the day originally established as the day after the last day of a Long-Term Interest Rate Period, the Bonds of such series will be purchased at the percentage of
their principal amount which would be payable upon the applicable redemption described under “Optional Redemption During Long-Term Interest Rate Period” below. 
 Mandatory Tender on Each Interest Payment Date During Commercial Paper Mode. When Bonds of a series bear interest at a Commercial Paper Rate, each
Bond of such series must be tendered for purchase on the Interest Payment Date for such Bond. 
  

 A-6 

 Mandatory Tender Upon a Change in the Determination Method. Subject to the provisions of
Section 3.02(b) of the Agreement, on the effective date of the change in the Determination Method (the methods being Daily, Weekly, Commercial Paper, Long-Term or Auction Mode Interest Rates) of the Bonds of any series (the “Conversion
Date”), the Bonds of such series will be subject to mandatory tender for purchase on the Conversion Date at the Purchase Price, except that in the case of a change prior to the day originally established as the date after the last day of a
Long-Term Interest Rate Period, the Bonds of such series will be purchased at the percentage of their principal amount which would be payable upon the applicable redemption described under “Optional Redemption During Long-Term Interest Rate
Period” below. 
 Notice of Tender. At least 15 days before each mandatory tender (except for the tender described under
“Mandatory Tender on Each Interest Payment Date During Commercial Paper Mode” described above, for which no notice will be given and except that such notice shall be given (i) at least 30 days prior to the effective date if a
Long-Term Interest Rate Period is in effect and the effective date is before the end of the Long-Term Interest Rate Period and (ii) at least 20 days prior to the effective date if an ARS Rate Period is then in effect), the Trustee will mail a
notice of tender by first-class mail to each Bondholder at the holder’s registered address. Failure to give any required notice of tender as to any particular Bonds, or any defect therein, will not affect the validity of the tender of any Bonds
in respect of which no failure or defect occurs. Any notice mailed as provided in this paragraph shall be effective when sent and will be conclusively presumed to have been given whether or not actually received by the addressee. 
 Effect of Notice. When notice of tender is required and given, and when Bonds are to be tendered without notice, Bonds tendered become due and
payable on the purchase date; in such case when funds are deposited with the Trustee sufficient for purchase, interest on the Bonds to be purchased ceases to accrue with respect to the holder thereof as of the date of purchase. 
 8. Delivery Address; Additional Delivery Requirements. Notices in respect of tenders and Bonds tendered must be delivered to the Trustee, and
notices in respect of tenders must be delivered to the Remarketing Agent, as provided in the Agreement. 
 All tendered Bonds must be
accompanied by an instrument of transfer satisfactory to the Trustee, executed in blank by the registered owner or his duly authorized attorney, with the signature guaranteed by an eligible guarantor institution. 
 Limitation on Tenders. Except as provided under “Mandatory Tender Upon a Change in the Determination Method,” “Mandatory
Tender at Beginning of a New Long-Term Interest Rate Period” and “Mandatory Tender on Each Interest Payment Date During Commercial Paper Mode,” no Bonds may be tendered while they bear interest at a Commercial Paper Rate,
Auction Period Rate or a Long-Term Interest Rate. 
 Irrevocable Notice Deemed to Be Tender of Bond; Undelivered Bonds. The giving of
notice by the registered owner of a Bond as provided in paragraph 6 or the occurrence of a mandatory tender for purchase as described in paragraph 7 constitutes the irrevocable tender for purchase of each Bond (or portion of Bond) with respect to
which such notice was given, irrespective of whether such Bond was delivered as provided in paragraph 6 or 7. The determination of the Trustee as to whether a notice of tender has been properly sent shall be conclusive and binding upon the
Bondholders. 
  

 A-7 

 The Trustee may refuse to accept delivery of any Bond for which a proper instrument of transfer has not
been provided. If any owner of a Bond who gave notice of optional tender or which is subject to mandatory tender fails to deliver his Bond to the Trustee at the place and on the applicable date and time specified, or fails to deliver his Bond
properly endorsed, and moneys for the payment of such Bond are on deposit with the Trustee, his Bond shall constitute an undelivered Bond as described in the Agreement and interest shall cease to accrue on his Bonds as of the tender date and such
owner shall have no right under the Agreement other than the right to receive payment of the tender price thereof. BY ACCEPTANCE OF THIS BOND, THE OWNER AGREES TO SELL AND SURRENDER THIS BOND, PROPERLY ENDORSED, TO THE TRUSTEE AFTER THE GIVING OF
IRREVOCABLE NOTICE OF TENDER FOR PURCHASE AS DESCRIBED ABOVE. 
 9. Redemptions. All redemptions (and purchases in lieu of redemption)
will be made in funds immediately available on the redemption date (or purchase date) and will be at a redemption price of 100% of the principal amount of the Bonds being redeemed (unless a premium is required as provided below) plus interest
accrued to the redemption date. 
 Optional Redemption During Long-Term Interest Rate Period. During any Long-Term Interest Rate
Period applicable to a series of Bonds, if the Long-Term Interest Rate Period is less than or equal to five years, the Bonds of such series will not be redeemable pursuant to this provision during the Long-Term Interest Rate Period. 
 If the Long-Term Interest Rate Period is greater than five years, the Bonds of such series will not be redeemable for five years after the date on which
the Bonds of such series begin to bear interest at the Long-Term Interest Rate. After the applicable no call period, the Bonds of such series may be redeemed at any time in whole or in part at 100% of their principal amount plus accrued interest, if
any. 
 As an alternative to and in lieu of the foregoing redemption provisions, if, with respect to any Long-Term Interest Rate Period
applicable to a series of Bonds, a Favorable Opinion of Tax Counsel is delivered to the Trustee not later than the date of the establishment of such Long-Term Interest Rate Period, the Bonds of such series may be redeemed during such Long-Term
Interest Rate Period at the option of the Company in whole or in part at any time after a no-call period, if any, established by the Remarketing Agent, at the percentages of their principal amount, plus accrued interest, as follows: the Remarketing
Agent shall, given the duration of the Long-Term Interest Rate Period, determine and inform the Trustee and the Company, on a date which is no later than the establishment of the Long-Term Interest Rate, the periods during which the Bonds of such
series shall not be subject to redemption (the “Call Protection Period”), the premium or premiums payable upon redemption (the “Call Premiums”), if any, applicable to the redemption of Bonds of such series after the
Call Protection Period, and the period or periods during which the Call Premiums shall be effective (the “Call Premium Periods”) necessary to establish the Long-Term Interest Rate. Such Call Protection Period, Call Premiums and Call
Premium Periods shall be established in accordance with optional call redemption provisions which, in the judgment of the Remarketing Agent, are generally accepted at the time of determination as the standard features for obligations such as the
Bonds, given the length of the Long-Term Interest Rate Period. 
  

 A-8 

 Optional Redemption During Daily or Weekly Rate Period. When interest on the Bonds of a series is
payable at a Daily or Weekly Rate, the Bonds of such series may be redeemed in whole or in part at the option of the Company, on any Business Day. 
 Optional Redemption During ARS Rate Period. While the Bonds of a series bear interest at an Auction Period Rate, they are callable in whole or in part by the Company at par plus accrued interest on the Interest Payment Date
immediately following the end of an Auction Period; provided that after any optional redemption (including an Extraordinary Optional Redemption) there shall be not less than $10,000,000 in aggregate principal amount of any Bonds bearing interest at
an Auction Period Rate unless otherwise consented to by any Broker-Dealer. All redemptions (including Extraordinary Optional Redemptions) of Bonds of a series in part shall be in integral multiples of the Authorized Denomination. 
 Extraordinary Optional Redemption. Subject to the conditions set forth in the Agreement, any Bond is subject to extraordinary optional redemption
by the Authority upon the direction of the Company, on any date, upon the occurrence of the events described in Section 4.01(b) (redemption in whole or in part) of the Agreement, at a redemption price equal to the principal amount thereof plus
accrued and unpaid interest, if any, to the date of such redemption.  
 Mandatory Redemption Upon Determination of Taxability.
Subject to the conditions set forth in the Agreement, the Bonds are subject to mandatory redemption in whole or in part following a final determination by the Internal Revenue Service or a court of competent jurisdiction that the interest paid or
payable on any Bond is or will be includible in gross income for federal income tax purposes, at a redemption price equal to the principal amount to be redeemed plus accrued and unpaid interest, if any, to the date of such redemption. 
 Notice of Redemption. At least 30 days before each redemption, the Trustee will mail a notice of redemption by first-class mail to each Bondholder
with Bonds to be redeemed at such holder’s registered address. Failure to give any required notice of redemption as to any particular Bonds, or any defect therein, will not affect the validity of the call for redemption of any Bonds in respect
of which no failure or defect occurs. Any notice mailed as provided in this paragraph shall be effective when sent and will be conclusively presumed to have been given whether or not actually received by the addressee. 
 Effect of Notice. When notice is required and given, Bonds called for redemption become due and payable on the redemption date; in such case when
funds are deposited with the Trustee sufficient for redemption, interest on the Bonds to be redeemed ceases to accrue as of the date of redemption. 
 Purchase in Lieu of Redemption. As provided in the Agreement, the Company has the right to purchase Bonds in lieu of the optional redemption described in this paragraph under “Optional Redemption During Long-Term Interest
Rate Period”, “Optional Redemption During Daily or Weekly Rate Period” and “Optional Redemption During ARS Rate Period”. 
  

 A-9 

 10. Denominations; Transfer; Exchange. The Bonds may be issued in registered form without coupons
in denominations of $100,000 and any larger denominations constituting an integral multiple of $5,000. A holder may register the transfer of or exchange Bonds in accordance with the Agreement. The Trustee may require a holder, among other things, to
furnish appropriate endorsements and transfer documents and to pay any taxes and fees required by law or permitted by the Agreement. Except in connection with the purchase of Bonds tendered for purchase, the Trustee will not be required to register
the transfer of or exchange any Bond which has been called for redemption or during the period beginning 15 days before the mailing of notice calling the Bonds or any portion of the Bonds for redemption and ending on the redemption date. 

11. Persons Deemed Owners. The registered holder of this Bond shall be treated as the owner of it for all purposes. 
 12. Funds in Trust; Unclaimed Funds. All moneys which the Trustee shall have withdrawn from the account of the Company or shall have received from
any other source and set aside, or deposited with the paying agents, for the purpose of paying any of the Bonds hereby secured, either at the maturity thereof or upon call for redemption or tender, shall be held in trust for the respective holders
of such Bonds. But any moneys which shall be so set aside or deposited by the Trustee and which shall remain unclaimed by the holders of such Bonds for a period of one year after the date on which such Bonds shall have become due and payable shall
upon request in writing be paid to the Company, and thereafter the holders of such Bonds shall look only to the Company for payment and then only to the extent of the amount so received without any interest thereon, and the Trustee, the Authority
and the paying agents shall have no responsibility with respect to such moneys. In the absence of any such written request, the Trustee shall from time to time deliver such unclaimed funds to or as directed by pertinent escheat authority, as
identified by the Trustee in its sole discretion, pursuant to and in accordance with applicable unclaimed property laws, rules or regulations. Any such delivery shall be in accordance with the customary practices and procedures of the Trustee and
the escheat authority. All moneys held by the Trustee and subject to this paragraph 12 shall be held uninvested and without liability for interest thereon. Before making any payment under this paragraph 12, the Trustee shall be entitled to receive
at the Company’s expense an opinion of counsel to the effect that said payment is permitted under applicable law. 
 13. Discharge
Before Redemption, Tender or Maturity. If the Company at any time deposits with the Trustee money or Government Obligations as described in the Agreement sufficient to pay at redemption, tender or maturity principal of and interest on the
outstanding Bonds, and if the Company also pays or provides for the payment of all other sums then payable by the Company under the Agreement, the lien of the Agreement will be discharged. After discharge, Bondholders must look only to the deposited
money and securities for payment except as otherwise specifically provided in the Agreement. 
 14. Amendment, Supplement, Waiver. The
Agreement or the Bonds may be amended or supplemented, and any past default or compliance with any provision may be waived, with the consent of the holders of at least a majority in principal amount of the Bonds then outstanding. Any such consent
shall be irrevocable and shall bind any subsequent owner of this Bond or any Bond delivered in substitution for this Bond. Without the consent of any Bondholder, the 

  

 A-10 

 
Authority may amend or supplement the Agreement or the Bonds as described in the Agreement, among other things, to cure any ambiguity, omission, defect or
inconsistency, to provide for uncertificated Bonds in addition to or in place of certificated Bonds, to provide for a Book Entry System for the Bonds or to make any change that does not materially adversely affect the rights of any Bondholder.

 15. Defaults and Remedies. The Agreement provides that the occurrences of certain events constitute Events of Default. If an Event
of Default occurs and is continuing, the Bonds may become or may be declared immediately due and payable, as provided in the Agreement. An Event of Default and its consequences may be waived as provided in the Agreement. Bondholders may not enforce
the Agreement or the Bonds except as provided in the Agreement. Except as specifically provided in the Agreement, the Trustee may refuse to enforce the Agreement or the Bonds unless it receives indemnity satisfactory to it. Subject to certain
limitations, holders of a majority in principal amount of the Bonds then outstanding may direct the Trustee in its exercise of any trust or power. 
 16. No Recourse Against Others. A member, director, officer or employee, as such, of the Authority shall not have any liability for any obligations of the Authority or the Company under the Bonds or the Agreement or for any claim
based on such obligations or their creation. Each Bondholder by accepting a Bond waives and releases all such liability. The waiver and release are part of the consideration for the issue of the Bond. 
 17. Authentication. This Bond shall not be valid or become obligatory for any purpose or be entitled to any security or benefit under the
Agreement until the certificate of authentication hereon shall have been duly executed by the Trustee. 
 18. Abbreviations. Customary
abbreviations may be used in the name of a Bondholder or an assignee, such as TEN COM (= tenants in common), TEN ENT (= tenants by the entireties), JT TEN (= joint tenants with right of survivorship and not as tenants in common), CUST (= Custodian)
and U/G/M/A (= Uniform Gifts to Minors Act). 
 It Is Hereby Certified, Recited And Declared that all acts, conditions and things required to
exist, happen and be performed precedent to and in the execution and delivery of the Agreement and the issuance of this Bond do exist, have happened and have been performed in due time, form and manner as required by law. 
 This Bond shall not be valid or become obligatory for any purpose or be entitled to any benefit or security under the Agreement until it shall have been
authenticated by the execution by the Trustee of the certificate of authentication endorsed hereon. 
  

 A-11 

 IN WITNESS WHEREOF, HILLSBOROUGH COUNTY INDUSTRIAL DEVELOPMENT AUTHORITY has caused this Bond to bear the
signatures of its Chairman and Secretary and has caused its seal to be impressed hereon, all as of the Dated Date specified above. 
  

							
		 		 	HILLSBOROUGH COUNTY INDUSTRIAL DEVELOPMENT AUTHORITY
				
		 		 	By:	 	  

		 		 		 	Chairman
				
	[SEAL]	 		 		 	
				
	Attest:	 		 		 	
				
	  
	 		 		 	
	Secretary	 		 		 	

 CERTIFICATE OF AUTHENTICATION 
 This Bond is one of the Bonds of the series designated therein and referred to in the within-mentioned Agreement. 
  

							
		 		 	THE BANK OF NEW YORK TRUST COMPANY, N.A.,
		 		 	as Trustee
				
	Date:                     	 		 	By:	 	  

		 		 		 	Authorized Signatory

  

 A-12 

 The following abbreviations, when used in the inscription on the face of the within Bond, shall be construed as though
they were written out in full according to applicable laws or regulations: 
  

							
	 TEN COM
	  	—	  	as tenants in common	  	UNIF GIFT MIN ACT
	 TEN ENT
	  	—	  	as tenants by the entireties	  	                     Custodian
                    
	 JT TEN
	  	—	  	 as joint tenants with right of survivorship
 and not as
tenants in common
	  	 (Cust)                            (Minor)
 under Uniform Gifts to Minors Act
 _______________________________________
 (State)

 Additional abbreviations may also be used though not in list above. 
 ASSIGNMENT 
 For Value Received, the
undersigned sells, assigns and transfers unto 
  

			
	Please insert social security or	 	
	other identifying number of assignee	 	  

	
	  

	
	  

 (Name and Address of Assignee) 
 the within Bond and does hereby irrevocably constitute and appoint 
  
  
 attorney to transfer the said Bond on the books kept for
registration thereof with full power of substitution in the premises. 
 Dated:
                     
 Signature guaranteed:
                                        

 Medallion Number:                    

  

	*	Signature(s) must be guaranteed by an eligible guarantor institution which is a member of a recognized signature guarantee program, i.e., Securities Transfer Agents Medallion
Program (STAMP), or New York Stock Exchange Medallion Signature Program (MSP). 

 Notice: The signature to this assignment must correspond with
the name of the registered owner as it appears upon the face of the within Bond in every particular, without alteration or enlargement or any change whatever. 
  

 A-13

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00139-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00139-of-00352.parquet"}]]