Document:

<PAGE>   1
                                                                   EXHIBIT 10.10

                             AGREEMENT FOR SERVICES

This Agreement is made this 6th day of October, 1999, by and between Telamon-IMS
Inc., a corporation duly organized and existing under the laws of the State of
Indiana and having its principal place of business at 1000 E. 116th Street,
Carmel, Indiana 46032 ("Contractor"), and Telocity Corporation (including its
affiliates and subsidiaries), a corporation duly organized and existing under
the laws of the State of California and having its principal place of business
at 10355 N. De Anza Boulevard, Cupertino, California, 95014-2027 ("Customer").

In consideration of the promises, mutual covenants and agreements contained
herein, the receipt and sufficiency of which are hereby acknowledged, Customer
and Contractor agree as follows:

1.       TERM

This Agreement shall commence on October 15th, 1999, and expire on April 15th,
2000, (the "Initial Term") and shall continue in such full force and effect for
successive periods of one year thereafter unless terminated by either party by
giving notice in writing by registered mail at least 30 days prior to the
expiration of any such yearly period. The parties may extend the Initial Term by
executing a separate written agreement of extension prior to the expiration of
the Initial Term.

2.       TERMINATION OF AGREEMENT FOR CONVENIENCE

2.1      Either party shall, in addition to its rights to cancel this Agreement
         for default, have the right for its convenience to terminate this
         agreement without cause during the Initial Term or any extension
         thereof by giving the other party at least ninety (90) days written
         notice of termination specifying the extent to which the Agreement is
         terminated and the date upon such termination becomes effective.

2.2      Upon notice of termination:

         2.2.1    Contractor shall stop work under the Agreement on the date and
                  to the extent specified;

         2.2.2    Both parties shall place no further contracts except as may be
                  necessary for completing such portions of the Agreement as
                  have not been terminated;

         2.2.3    Both parties shall take all reasonable efforts to terminate
                  any contracts with third parties that relate to the portions
                  of this Agreement that have been terminated to the extent they
                  can do so without breaching those third-party agreements; and

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<PAGE>   2

         2.2.4    Contractor shall take such action as may be necessary to
                  protect and preserve the property related to the Services
                  which is in Contractor's possession and which was provided by
                  Customer.

2.3      Termination of this Agreement shall not affect either Customer's or
         Contractor's pre-termination obligations hereunder and shall be without
         prejudice to enforcement of any discharged obligations existing at the
         time of termination.

2.4      Neither party shall be liable for damages, loss, anticipated profit, or
         unabsorbed indirect costs of overheads or any other losses or claims
         whatsoever on account of or arising out of termination of this
         Agreement for convenience.

3.       SCOPE OF SERVICES

The description of the Services, together with the location(s), time(s) of
performance, and Performance Standards are described in the attached Service
Schedule made a part hereof by this reference. Services shall be performed upon
such terms as set forth in the Service Schedule(s) and this Agreement unless
expressly modified or amended in writing by the parties.

4.       SERVICE FEE

As consideration for Contractor's performance of the Services, Customer agrees
to pay Contractor the Service Fee(s) set forth in the Service Schedule(s). The
Service Fee shall constitute the total financial obligation of Customer to
Contractor.

5.       INVOICES AND PAYMENTS

Contractor shall issue invoices in the format required by Customer within thirty
(30) days following the completion of the Services. Invoices for completed
Services shall be paid within thirty (30) days following receipt of an invoice.
All amounts past due over thirty (30) days shall bear interest from the due date
until paid at the rate of two (2) percent per month or such lesser rate as may
be the maximum permissible rate under applicable law.

6.       CANCELLATION OF AGREEMENT FOR DEFAULT

Should either party at any time (1) become the subject of bankruptcy proceedings
not terminated within thirty (30) days of any filing, make a general assignment
for the benefit of creditors, make or permit the appointment of a receiver for
all or substantially all or its property, or (2) fail or refuse to prosecute its
obligations hereunder diligently or perform any other requirement of this
Agreement and not cure such failure within (30) days after written notice
thereof from the other party, the other party shall have the right, at its
election and without prejudice to any other remedies, to cancel this Agreement
in whole or in part.

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<PAGE>   3

7.       FURNISHING OF LABOR, TOOLS, EQUIPMENT AND MATERIAL

Contractor shall furnish, at its own expense, all labor, supervision, machinery,
tools, equipment, fuel, power, materials, expandable supplies, transportation,
licenses, permits, bonds and all other items, whether of the type described or
not, that may required or appropriate in the performance of the Services covered
by this Agreement except such items which may be specifically provided to be
furnished by Customer. All materials, supplies, and other items purchased by
Contractor shall be in Contractor's own name and account. Contractor shall be
responsible for all freight and delivery, costs of materials, supplies,
equipment, and other items on the work site and shall be responsible for
intransit loss or damage.

8.       PROPRIETARY INFORMATION

All marketing information designated by either party as confidential, the
Customer's list of customers, and technical information, specifications,
drawings, documentation, methods and other proprietary information of any kind
and description whatsoever disclosed by either party to the other under this
Agreement, except insofar as such information is (i) in the public domain, (ii)
established to have been independently developed and so documented by the other
party or (iii) obtained by the other party from any person not in breach of
confidentiality obligations to the disclosing party, is the exclusive property
of the disclosing party (the "Proprietary Information"). Except as specifically
authorized in writing by the disclosing party or as permitted hereunder, the
nondisclosing party shall treat and protect the Proprietary Information as
confidential, shall not reproduce the Proprietary Information except to the
extent reasonably required for the performance of this Agreement, shall not
divulge the Proprietary Information in whole or in part to any third parties,
and shall use the Proprietary Information only for purposes necessary for the
performance of this Agreement. This obligation shall survive the termination of
this Agreement. Each party shall disclose the Proprietary Information only to
those of its employees and agents who have a "need-to-know" the Proprietary
Information for the purposes described herein after first making such employees
or agents aware of the confidentiality obligation set forth above.

9.       INDEPENDENT CONTRACTOR

The parties represent that they are engaged in an independent business and will
perform their obligations under this Agreement as an independent contractor and
not as the agent or employee of the other party. Each party is solely
responsible for its acts and those of its personnel. Each party has and retains
the right to exercise full control of and supervision over the employment,
direction, compensation and discharge of all personnel assisting in the
performance of its obligations. Each is solely responsible for

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<PAGE>   4

compensation to its personnel and each party shall comply with workers'
compensation, unemployment, disability applicable federal, state and local laws,
rules and regulations.

10.      INDEMNITY

10.1     Each party hereto shall indemnify and save the other harmless from any
         liabilities, claims or demands (including the costs, expenses and
         reasonable attorney's fees on account thereof) that may be made by
         anyone for personal injuries, including death, or damage to tangible
         property, including theft, resulting from the negligence and/or willful
         misconduct of that party, its employees and agents. Each party shall
         defend the other at the other's request against any such liability,
         claim or demand. Each party shall notify the other promptly of written
         claims or demands against such party of which the other party is
         responsible hereunder.

10.2     Customer shall indemnify Contractor for any loss, damage, expense or
         liability including, without limitation, court costs and attorney's
         fees that may result by reason of any infringement or claim of
         infringement of any patent, trademark, copyright, trade secret or other
         property right relating to Service furnished pursuant to this
         Agreement. Customer shall defend and/or settle at its own expense any
         action brought against Contractor to the extent that it is based on a
         claim that Service furnished by Contractor pursuant to this Agreement
         infringe any patent, trademark, copyright, trade secret or other
         proprietary right.

11.      ADVERTISING

No identification of Contractor, references to Contractor or third parties or
references to Contractor's name, marks, codes, drawings or specifications will
be used in any of Customer's advertising or promotional efforts in reference to
providing Services hereunder without Contractor's prior written permission.
Customer shall indemnify Contractor and any third parties against any claim
arising out of Customer's failure to do so.

12.      TIME OF PERFORMANCE

Contractor shall use its best effort in performing the services in accordance
with the schedule described in the scope of service.

13.      FORCE MAJEURE

If the performance of any obligation under this Agreement is interfered with by
reason of any circumstances beyond the reasonable control of the party affected,
including, without limitation, fire explosion, power failure, acts of God, war,
revolution, civil commotion, delays of the other party in the performance of any
of its obligations hereunder, delays of subcontractor or suppliers,
unavailability of sources of energy, acts of the public enemy,

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<PAGE>   5

or any law, order, regulation, ordinance or requirement of any government or
legal body, and labor difficulties, including without limitation, strikes,
slowdown ?????????? boycotts; then the party affected shall be excused from such
performance for period equal to the delay resulting from any such causes and
such additional period as may be reasonably necessary to allow the party to
resume its obligations, (and the other party shall likewise be excused from
performance of its obligations to the extent such party's obligations relate to
the performance so interfered with). The party so affected shall make reasonable
efforts to remove such causes of nonperformance; provided, however, in the
context of labor difficulties, that a party shall not be obligated to accede any
demands being made by employees or other personnel. Notwithstanding the
foregoing, if any such event occurs, either party may terminate this Agreement
immediately unless the party suffering the event provides adequate assurance to
the other that it will be able to resume performance of substantially all of its
business activities within seven days of the event.

14.      GOVERNING LAW AND ARBITRATION

This Agreement shall be governed by and construed in all respects in accordance
with the laws of the State of Indiana as to both substance and procedure. Venue
shall lie in Indianapolis, Indiana, regarding the resolution of any disputes
arising hereunder. Any controversy or claim arising out of or relating to this
Agreement shall be settled by arbitration in the City of Indianapolis, Indiana,
in accordance with the then-governing rules of the American Arbitration
Association. Judgment upon the award rendered may be entered and enforced in any
court of competent jurisdiction.

15.      SEVERAL LIABILITY

The term Customer as used herein may be applicable to one or more parties and
the singular shall include the plural. If there shall be more than one party
referred to as Customer herein, then their original obligations and liabilities
shall be several, not joint.

16.      NONWAIVER

Except as specifically provided for in a waiver signed by duly authorized
representatives of Customer and Contractor, failure by either party at any time
to require performance by the other party or to claim a breach of any provision
of this Agreement shall not be construed as affecting any subsequent breach or
the right to require performance with respect thereto or to claim a breach with
respect thereto.

17.      REMEDIES CUMULATIVE

The remedies provided herein shall be cumulative and in addition to any other
remedies provided by law or equity.

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<PAGE>   6

18.      AMENDMENTS

No change or modifications of any terms or conditions herein shall be valid or
binding on either party unless made in writing and signed by an authorized
representative of each party.

19.      NOTICES

Where written notices, demands, or other communications are required under this
Agreement to be made in writing, they shall be deemed duly given when made in
writing and delivered in hand, or upon receipt when properly addressed
return-receipt-requested and delivered by the United States Postal Service or
other delivery service to the following addresses:

CONTRACTOR:
Telocity
10355 N. De Anza Boulevard
Cupertino, California
           95014-2027

CUSTOMER:
Telamon Corporation
1000 East 116th Street
Carmel, IN
          46032

Addresses may be changed by written notice to the parties.

                                                                               6

<PAGE>   7

20.      ENTIRE AGREEMENT

This Agreement, together with all referenced attachments shall constitute the
entire Agreement between the parties with respect to the subject matter of this
Agreement. This Agreement supersedes all prior oral and written communications,
agreements and understandings of the parties with respect to the subject of this
Agreement.

If any of the provisions of this Agreement shall be adjudged invalid or
unenforceable, such invalidity or unenforceability shall not invalidate or
render this Agreement unenforceable, but rather this Agreement shall be
construed and enforced accordingly, provided that, in the event either party
would not have entered into this Agreement without such provision, that party
shall have the right to terminate this Agreement.

The parties intending to be legally bound have caused this Agreement to be
executed by their duly authorized representatives on the dates set forth below.

TELAMON IMS CORPORATION

/s/ JAMES H. ROHRER                            /s/ KEVIN MENDELL
---------------------------------             ---------------------------------
(Authorized Signature)                        (Authorized Signature)

James H. Rohrer                               Kevin Mendel
---------------------------------             ---------------------------------
(Print or Type Name of Signatory)             (Print or Type Name of Signatory)

Customer Care Officer                         V.P. Marketing & Sales
---------------------------------             ---------------------------------
(Title)                                       (Title)

10/28/99                                      11/1/99
---------------------------------             ---------------------------------
(Execution Date)                              (Execution Date)

                                                                               7
<PAGE>   8

                            SERVICE SCHEDULE NO. ONE

PRE-SALES/SALES ADMINISTRATION

o        Answer all inbound telephone and email inquiries

o        Provide product, service, and customer care information to prospective
         and signed Telocity customers

o        Track all calls in a Telamon database call log

o        Generate of a customer record through the Telocity web site

o        Qualify the prospective customer's phone line for DSL service using a
         Telocity database

o        Sell Telocity products and services

o        Complete all customer data fields to include but not limited to the
         customer's computer equipment, other telephony based systems such as
         security monitors, and the network interface device (NID)

o        Triage customer to either a) modem only sale, or b) modem sale plus
         installation of equipment

o        Process customer's charge using the generally accepted charge cards
         (conducted onsite at Telamon between November 1st and January 1, 2000
         and thereafter through the Telocity web site).

o        Schedule shipment of the Telocity product

o        Schedule installation (if required)

o        Submit line activation order

o        Track submission of line activation order request

o        Update database with line activation due date or rejection information
         (rejection criteria established by Telocity)

o        If line activation is rejected, contact customer and inform. Cancel
         installation if scheduled. Process charge card credit. Cancel shipment
         of modem.

o        Process product warranty claims

FEES

<TABLE>
<CAPTION>
             ITEM                                        FEE
-------------------------------            -------------------------------
<S>                                        <C>
Sales & General Information                [*]
Support Services
Dispatch
Credit Card Processing
Installation Database
Installation Database
Modifications/Technical
Assistance
Telephony Charges
</TABLE>

[*] The Registrant has requested confidential treatment for certain portions of
this exhibit. The omitted portions have been separately filed with the
Commission.

                                                                               8
<PAGE>   9
NOTES:

1.       [*]

2.       Installer help desk functions associated with Telocity's residential
         installations have been built into the "Telamon Installation Proposal".

3.       Hours of operation: 7:00 am - 7:00 pm Monday thru Friday. Saturday 9:00
         am 5:00 pm. The times designated will correspond to the Atlanta,
         Georgia time zone.

4.       Telocity will provide Telamon with projected call volumes on the 30th
         of each month; these volumes will be for two months in advance. When
         such a report is received, Telamon will have 30 days to recruit, hire,
         and train new staff for the Telocity project.

SYSTEMS INTERFACE - TELAMON TO TELOCITY

A.       The interface mechanism and processes are to be determined.

B.       Telamon proposes to download customer data in batch every two hours
         during normal business hours.

C.       Telamon proposes to upload shipping data at most twice per day from
         Telamon to the Telocity OSS system.

D.       Communication costs incurred by Telamon will be reimbursed by Telocity
         to Telamon upon approval by Telocity.

1.       ACCOUNT MANAGEMENT

         Telamon has assigned an Account Manager, Liz Holland,  to act as the
         Single Point of Contact (SPOC) between Telocity and Telamon.

         Liz will:

         A.  Assist Telocity staff in developing customer service processes and
             procedures;

         B.  Understand the objectives of the business model and work to ensure
             that Telamon's resources are properly assigned to meet
             expectations;

         C.  Communicate/meet with Telocity staff when planning new promotions
             or modifications to the web site;

         D.  Monitor work activity and generate and provide reports to Telocity
             and Telamon personnel;

         E.  Generate any invoicing as defined by the agreement; and

         F.  Field inquiries and complaints from Telocity. The AM will be
             responsible for providing a response to complaints within two
             business days of the complaint.

REPORTING

         Telamon will provide standard reports on business activity from this
         agreement to help Telocity to monitor certain business results.

         A. Submitted on a scheduled time interval as mutually agreed upon by
            Telocity and Telamon.

[*] The Registrant has requested confidential treatment for certain portions of
this exhibit. The omitted portions have been separately filed with the
Commission.

                                                                               9

<PAGE>   10
Installation

o        Services, fees and schedules have been provided under separate cover
         "Wiring Installation Process and Requirements for Bell South ADSL
         Deployment" dated 9/15/99.
Excerpts from Telamon's installation proposal are included in the following
paragraphs.

Installer Reporting

Telamon proposes to provide real time results reporting to support this project.
The installer will input required information at the customer's location that
will update the database essentially immediately. Telamon's program is password
protected to insure the integrity of the information being reported. The format
for this information can be tailored to the needs of Telocity. Alternatively,
should Telocity require direct input to its database, this is certainly
feasible. Telamon would only request that Telocity provide Telamon customer
information on a daily basis. Such information is critical to the installers,
our dispatch team and our installer help desk in assuring optimal service for
the customer and minimizing redundancy of activity in the event of a failed
install, repair or service call.

Recommended Installation Schedule

Telamon typically schedules installations at 8 am, 11 am, 1 p.m. and 3 p.m.
daily, with a two-hour window to accomplish the installation. The installer
arrives at the customer's location as an example, between 7 a.m. and 9 a.m. for
the 8 a.m. installation, having obtained customer permission to arrive ahead of
schedule.

Telamon's normal hours of operation for the installation team are 7 a.m. to 5
p.m. Scheduled installations, which occur after 5 p.m. and on Saturdays will be
subject to an additional installation charge (to be negotiated).

Telamon maintains the following insurance limits, and will maintain them for the
entire term of the contract:

         1.       Commercial General Liability Insurance in an amount not less
                  than two million dollars ($2,000,000) per occurrence for
                  bodily injury or property damage;

         2.       Employer's Liability Insurance in an amount not less than one
                  million dollars ($1,000,000) per occurrence;

         3.       Workers' Compensation Insurance in an amount not less than
                  that prescribed by statutory limits;

         4.       Commercial Automobile Liability Insurance applicable to bodily
                  injury and property damage, covering owned, non-owned, leased
                  and hired vehicles, in an amount not less than one million
                  dollars ($1,000,000) per accident;

         5.       Umbrella or Excess Liability Insurance with a combined single
                  limit of no less than one million dollars ($1,000,000) per
                  occurrence to apply over

                                                                              10

<PAGE>   11

                  Commercial General Liability, Employer's Liability, Workers'
                  Compensation, and Commercial Automobile Liability Insurance.

                                                                              11

<PAGE>   12

Installer Help Desk

Telamon has an ADSL help desk capable of providing support for the installers.
Our technicians are experienced in dealing with a range of issues including the
following:

o        ADSL help desk technicians are skilled in working with local exchange
         carriers to troubleshoot and resolve local loop issues, and can serve
         as the single point of contact between the carrier, the installers and
         end users. This allows the carrier to be certain that standardized
         troubleshooting procedures are being followed prior to their
         involvement and also insures that changes in troubleshooting procedures
         will be implemented immediately and pervasively.

o        Telamon maintains an extensive technical knowledge base on the company
         intranet that provides help desk technicians with quick access to
         on-line reference material. The knowledge base is updated regularly to
         insure that the technicians are using the most current information in
         their troubleshooting procedures.

Additional

The final step of the installation is completion of the Customer Satisfaction
survey. In Telamon's system, the installer will open the survey on the
customer's computer enter his name, city, phone number and e-mail address. The
installer will then request the customer take a few minutes to voluntarily
complete the survey and forward to Telamon electronically. The web page will be
set up to forward a record to Telamon even in the event a customer chooses not
to fill out the survey. This assures Telamon that the installer is following the
procedures outlined in the installation manual as well as providing feedback on
the installer's performance.

INSTALLATION PRICING

<TABLE>
<CAPTION>
     CATEGORY                       TERMS            PRICING($)    SPECIAL CONSIDERATIONS
----------------------------------------------------------------------------------------------------
<S>                           <C>               <C>                <C>
Successful ADSL                   Not           Not Applicable
(splitterless install)        Applicable

ADSL and home alarm           30 days net            [*]           This is a more labor intensive
systems                                                            installation. The installer
                                                                   helpdesk labor is included in
                                                                   this price. Telephony access
                                                                   charges are separate pass through
                                                                   costs.
----------------------------------------------------------------------------------------------------
ADSL splitterless install     30 days net            [*]           The installer helpdesk labor is
with trouble ticket                                                included in this price. Telephony
                                                                   access charges are separate pass
                                                                   through costs.
----------------------------------------------------------------------------------------------------
</TABLE>

[*] The Registrant has requested confidential treatment for certain portions of
this exhibit. The omitted portions have been separately filed with the
Commission.

                                                                              12

<PAGE>   13

<TABLE>
----------------------------------------------------------------------------------------------------
<S>                           <C>               <C>                <C>
Repair                        30 days net            $95           Under these circumstances Telamon
                                                                   anticipates the customer will be up
                                                                   and running for a period of time and
                                                                   then has problems that could not be
                                                                   resolved by the Telocity's technical
                                                                   helpdesk.
----------------------------------------------------------------------------------------------------
</TABLE>

NOTE:

o        Any equipment costs incurred by Telamon (such as splitters), which
         would be required to successfully complete an installation for and on
         behalf of Telocity, will be considered a reimbursable expense and
         passed through to Telocity with appropriate documentation.

o        The following Installation Deployment Plan is based on Telocity's
         projected capacity to ramp up:

INSTALLATION DEPLOYMENT PLAN

<TABLE>
<CAPTION>
CITY                 INSTALL DATE         CITY                INSTALL DATE
----                 -----------          ----                ------------
<S>                  <C>                  <C>                 <C>
Atlanta              11/12/99             Augusta             11/29/99
Miami                11/12/99             Chattanooga         11/29/99
West Palm Beach      11/12/99
Ft. Lauderdale       11/12/99             Montgomery          12/6/99
Boca Raton           11/12/99             Columbia            12/6/99
Orlando              11/12/99             Louisville          12/6/99
Baton Rouge          11/12/99             Greensboro          12/6/99
New Orleans          11/12/99
Charlotte            11/12/99             Greenville          12/13/99
Daytona Beach        11/12/99             Huntsville          12/13/99
Knoxville            11/12/99             Charleston          12/13/99
Memphis              11/12/99
Nashville            11/12/99

Athens               11/22/99
Jacksonville         11/22/99
Birmingham           11/22/99
Gainesville          11/22/99
Pensacola            11/22/99
Raleigh              11/22/99
Lafayette            11/22/99
Jackson              11/22/99
</TABLE>

o        The Install Date is defined as: the date Telamon is prepared to install
         ADSL in the above cities.

o        The attached "Sales vs. Installers" spreadsheet is for reference. This
         is Telocity's projected installation capacity.

                                                                              13<PAGE>   1
                                                                   EXHIBIT 10.11

                           THE SUTHERLAND GROUP, LTD.
                          STANDARD TERMS AND CONDITIONS

                             AGREEMENT FOR SERVICES

This Agreement, including the attached Statement of Work (collectively
"Agreement") effective as of the date of the latest signature below, by and
between THE SUTHERLAND GROUP, LTD., a New York corporation with offices at 1160
Pittsford-Victor Road, Pittsford, New York 14534 ("SGL") and Telocity, Inc, with
offices at 10355 North De Anza Blvd., Cupertino, CA 95014 ("Client").

Client desires to obtain, and SGL desires to provide, services in relation to
the staffing and management of a program to be referred to as Technical Support
Program ("Program").

SCOPE:

SGL shall perform services at levels authorized by Client and shall manage and
supervise the Program as more specifically set forth in the attached Statement
of Work (the "Services").

SGL shall and does hereby acknowledge that SGL is an independent contractor
providing services to Client. SGL may perform its obligations through the use of
independent contractors, provided, however, SGL will not be relieved of its
obligations under this Agreement by use of any subcontractors.

OPERATIONS:

SGL shall provide the necessary personnel who shall have that level of training
and experience which is appropriate to the nature of the Services described in
the attached Statement of Work.

SGL shall comply at all times with all Federal, state and local authorities,
statutes, rules and regulations applicable to its business activities and shall
provide worker's compensation insurance in amounts required by applicable law.

SGL and its personnel shall comply at all times with all rules and regulations,
policies and practices applicable to Client's business activities which are
communicated to SGL management by Client.

FEES:

Client shall pay SGL for its services and costs as described in the attached
Statement of Work. Unless another payment schedule has been agreed upon and set
forth in the attached Statement of Work, SGL shall invoice on the first (1st)
day of the month in which services are to be rendered. Payment shall be due
within thirty (30) days of date of an invoice from SGL and, if not paid within
that time, will bear interest from that date, until paid, at the rate of one and
one-half percent (1-1/2%) per month.

<PAGE>   2
Notwithstanding anything to the contrary in this Agreement, if Client fails to
make any payment when due SGL past 60 days, SGL will have the right to
immediately suspend its performance under this Agreement. Any suspension of
performance will not limit or affect SGL's right to recover amounts owed by
Client prior to such suspension, or any other rights or remedies SGL may have.

TERM OF THE AGREEMENT:

The term of this Agreement shall be that specified in the attached Statement of
Work (the "Term"), subject to the right of the parties to terminate this
Agreement pursuant to the provisions of this Agreement.

Client may terminate for convenience all or any portion of SGL's Services
hereunder effective, upon ninety (90) days written notice to SGL; provided that
Client shall remain liable to SGL for amounts due up to the date of termination
(including, amounts due for services rendered and costs during the notice
period). As an alternative, Client may provide SGL with written demand that SGL
immediately cease performance of all services upon receipt of such demand, but
in that case, Client shall remain liable to SGL for service fees and costs for a
period of ninety (90) days from receipt of the demand at the same rates and in
the same amounts as if SGL had provided services during that period.

Client shall have the option to increase the SGL staffing from that provided in
the Statement of Work by giving thirty (30) days written notice to SGL and
paying SGL the associated personnel cost fee. SGL shall not modify its staffing
levels with respect to the Services without written concurrence from the Client.

In the event either party fails to perform any of its obligations under this
Agreement unless (i) such failure is cured within thirty (30) days after written
notice (10 days for payment default) to the defaulting party specifying the
nature of the failure or, (ii) the defaulting party is diligently proceeding
with the cure of such default, the non-defaulting party may, in addition to any
other remedies available at law or in equity, terminate the Agreement on the
date thirty (30) days after such notice to the defaulting party (10 days for
payment default). If Client terminates the Agreement, Client shall pay SGL for
all services rendered prior to the effective date of termination, including
services rendered during the relevant notice period.

UNAVOIDABLE DELAYS:

Neither party shall be responsible for delays or errors in its performance under
this agreement occurring by reasons or circumstances beyond its control,
including acts of civil or military authority, national emergencies, labor
difficulties, fire, flood or catastrophe, acts of God, insurrection, war, riots,
or failure of transportation, communication or power supply; provided, however,
that should any such delay continue for more than forty-five (45) days, the
Agreement may be terminated upon written notice by the party whose performance
is not affected by the delay.

                                       -2-
<PAGE>   3
WARRANTY OF SGL AND LIMITATION OF LIABILITY:

SGL represents and warrants that the Services to be provided by SGL hereunder
shall be done in a workmanlike manner and conform at all times in all material
respects to the descriptions and levels of Service set forth in this Agreement.

EXCEPT AS SET FORTH IN THIS AGREEMENT, THE SERVICES TO BE PROVIDED BY SGL TO
CLIENT HEREUNDER ARE PROVIDED WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT WILL SGL HAVE ANY LIABILITY, WHETHER BASED ON
CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), WARRANTY OR ANY
OTHER LEGAL OR EQUITABLE GROUNDS, FOR ANY LOSS OF INTEREST, PROFIT OR REVENUE BY
THE OTHER PARTY OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL,
PUNITIVE OR EXEMPLARY DAMAGES SUFFERED BY THE OTHER PARTY, ARISING FROM OR
RELATED TO THIS AGREEMENT, EVEN IF SGL HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH LOSSES OR DAMAGES.

The monetary liability of SGL (including that of its agents and subcontractors)
for all claims resulting from its performance or non-performance under this
Agreement, regardless of the form of the action, and whether in contract, tort
(including, but not limited to, negligence), warranty or other legal or
equitable grounds, will be limited to a cumulative aggregate amount equal to
three (3) times the average monthly invoice for Services rendered by SGL.

WARRANTY OF CLIENT:

Client warrants and represents that at no time during the Term of this Agreement
will the use of any services, information, materials, techniques, or products
provided by Client infringe upon any third party's patent, trademark copyright,
or other intellectual property right, nor make use of any misappropriated trade
secret. No statements contained in any written information furnished to SGL by
or on behalf of Client in connection with this Agreement contain any untrue
statement of a material fact or omit any material fact necessary to make the
statement not misleading.

INDEMNIFICATION:

Client agrees to indemnify, defend and hold SGL harmless from and against any
and all losses, arising from or in connection with, (a) any claims of
infringement made against SGL of any patent, trademark, copyright, or similar
property rights (including without limitation, misappropriation of trade
secrets), alleged to have occurred because of equipment, systems, products or
other resources, information or items provided to SGL by Client hereunder, (b)
any claim made against SGL based upon either the sale or license of any product
or service of Client as a result of the Services performed by SGL, or (c) any
representation made by SGL and approved by Client, whether such claim is based
on contract, tort (including, without limitation, negligence), warranty or any
other legal or equitable grounds.

                                       -3-

<PAGE>   4
CONFIDENTIALITY:

All confidential or proprietary information and documentation ("Confidential
Information") relating to either party shall be held in confidence by the other
party to the same extent that and in at least the same manner as such party
protects its own confidential or proprietary information. Except as is
reasonably necessary to the performance of its duties and obligations under this
Agreement, neither party shall use, disclose, publish, release, transfer or
otherwise make available Confidential Information of the other party in any form
to, or for the use or benefit of, any person or entity without the other
parties' approval. Each party shall be permitted to disclose relevant aspects of
the other parties' Confidential Information to its officers, agents and
employees to the extent that such disclosure is reasonably necessary to the
performance of its duties and its obligations under this Agreement, provided
that such parties shall take all reasonable measurers to insure that
Confidential Information of the other party is not used, disclosed or duplicated
in the contravention of the provisions of this Agreement by such officers,
agents and employees.

All Confidential or Proprietary Information made available in document or other
tangible form must bear an appropriate legend indicating its confidential or
proprietary nature, and, if initially disclosed orally or visually, must be
identified as confidential at the time of disclosure and a written summary
thereof, also marked with such a legend, must be provided reasonably promptly
following the initial disclosure.

The obligations in this "Confidentiality" section shall not restrict any
disclosure by either party pursuant to any applicable law, or by order of any
court or government agency (provided that the disclosing party shall endeavor to
give such notice to the non-disclosing party as may be reasonable under the
circumstances) and shall not apply with respect to information three (3) years
after its disclosure, or that is independently developed by the other party,
becomes part of the public domain (other than through unauthorized disclosure),
is disclosed by the owner of such information to a third party free of any
obligation of confidentiality or which either party gained knowledge or
possession of, free of any obligation of confidentiality.

TAXES:

Client shall, in addition to other payments required hereunder, pay all sales,
use, transfer or service taxes, whether federal or state or local, however
designated, that are levied or assessed on the provision of the Services by SGL
to Client or on the charges to Client under this Agreement, excluding however,
income taxes that may be levied against SGL.

NON-SOLICITATION OF EMPLOYEES:

During the term of this Agreement and for a period of one (1) year after its
termination, neither SGL nor Client shall actively or knowingly solicit any
full-time employee of the other with whom it has had direct contact as a result
of this Agreement (or any such former employee who has left the employ of the
other within the prior one (1) year period), to become its employee or
contractor or through any third party without the consent of the other party to
this Agreement.

                                       -4-

<PAGE>   5
NON-EXCLUSIVE AGREEMENT:

Nothing in this Agreement shall be construed as prohibiting or restricting
Client from independently developing or acquiring materials or services which
are competitive with those delivered hereunder, from marketing such materials or
services or from marketing the Client products or services which are the subject
of the Statement of Work either itself or through a third party. Further,
nothing in this Agreement shall be construed as prohibiting or restricting the
right of SGL to provide similar services to any other entity.

SGL will retain all rights to the ideas, know-how, techniques, and software
related to the contact management system used by SGL in rendering, or to
facilitate the rendering of, the Services or the manner and method by which the
Services are rendered.

NOTICES:

All notices, requests, and demands hereunder will be given in writing and shall
be deemed to have been given if delivered in person, or via a reputable,
receipted overnight courier service, or by United States mail, certified or
registered, with return receipt requested, in either case addressed to the party
at the address for that party first written above (or to such other address as
either party specifies in writing to the other). Any notice, sent as provided
above, will be deemed given upon receipt at the address provided for above.

DISPUTE RESOLUTION:

If a dispute arises between the parties relating to this Agreement, the parties
agree to use the following procedure prior to either party pursuing its right to
binding arbitration:

(a)     Upon written request of either party (the "Dispute Notice"), a "Senior
        Representative" from each of the parties will meet for the purpose of
        endeavoring to resolve the dispute. The meeting shall occur at a
        mutually agreeable time and site (which meeting may be by teleconference
        if mutually agreed upon).

(b)     Each Senior Representative shall, in good faith, give audience to the
        other's presentation of its position, and they shall jointly attempt to
        reach a resolution of the dispute. Promptly following the meeting, a
        memorandum will be prepared for both parties signature setting forth any
        points of agreement between the parties.

(c)     If the dispute is not resolved within fifteen (10) days of the Dispute
        Notice, then the party sending the Dispute Notice may institute
        arbitration of the dispute.

(d)     For the purposes of this section, a party's "Senior Representative"
        shall be a senior level employee or officer not involved with the
        project who has decision making authority regarding the resolution of
        the dispute.

                                       -5-

<PAGE>   6
BINDING ARBITRATION:

The parties agree that any controversy or dispute arising out of or relating to
this Agreement that is not resolved using the Dispute Resolution procedure set
forth above, shall be settled by arbitration in Rochester, New York, in
accordance with the rules of the American Arbitration Association then in force.
The arbitration shall be governed by the United States Arbitration Act, and
judgement upon the award rendered by the arbitrator(s) may be entered by any
court having jurisdiction thereof.

GOVERNING LAW; VENUE:

This Agreement shall be governed and construed in accordance with the laws of
the State of New York without regard to conflicts of law principles. Any action
or proceeding arising out of, or related to, this Agreement may be brought only
in an appropriate state or federal court in Monroe County, New York.

ATTORNEYS' FEES:

Each party shall reimburse the other party on demand for all reasonable
out-of-pocket expenses incurred by the other party, including arbitration/court
costs and fees and reasonable expenses of counsel, as a consequence of or in
connection with, the successful enforcement by such other party of any right or
remedy hereunder.

If any audit or examination reveals that Client has underpaid SGL by more than
two percent (2%) during the period to which the audit relates, the direct and
reasonable costs of such audit shall be borne by Client.

SURVIVAL:

The provisions hereof related to Warranty, Indemnification, and Binding
Arbitration will survive any termination of this Agreement. In addition, any
other terms of this Agreement which by their terms extend beyond the termination
of this Agreement shall remain in effect until fulfilled.

NON-WAIVER:

The failure of either party to enforce at any time of the provisions of this
Agreement or to require any act of performance hereunder shall not be construed
a waiver of such provisions or right to performance nor in any way to affect the
validity of this Agreement or the right of either party to, thereafter, enforce
each and every provision or right to performance.

SAVINGS CLAUSE:

The invalidity of, or inability to enforce any particular provision of this
Agreement will not affect the other provisions of this Agreement, and this
Agreement will be construed in all respects as if any invalid or unenforceable
provision had been omitted.

                                       -6-

<PAGE>   7
CAPTIONS:

The paragraph headings in this Agreement have been inserted for the purpose of
convenience and ready reference. They do not purport to and shall not be deemed
to define, limit or extend the scope or intent of the paragraph to which they
pertain.

ASSIGNMENT, HEIRS AND ASSIGNS:

Client may assign this Agreement and/or the rights granted under this Agreement
in connection with a sale, merger, or other disposition of its business,
provided that the successor agrees to be bound by all the terms and conditions
hereof.

ENTIRE AGREEMENT:

This Agreement, the Statement of Work, any appendices and referenced agreements,
embody the entire agreement of the parties with respect to the subject matter
contained herein. There are no promises, terms, conditions, or obligations other
than those contained herein. This Agreement supersedes all previous and
contemporaneous communications, representations or agreements, either verbal or
written, between the parties. It shall not be modified except by a written
agreement dated subsequent to the date of this Agreement and signed on behalf of
SGL and the Client by their respective duly authorized representatives.

     IN WITNESS WHEREOF, the parties have executed this Agreement.

THE SUTHERLAND GROUP, LTD.

By:  /s/  JAMES H. ROHRER                 By:  /s/  THOMAS A TOPOLINSKI
     -------------------------------           -------------------------------

Name: James H. Rohrer                     Name: Thomas A Topolinski
      ------------------------------            ------------------------------

Title: Customer Care Officer              Title: Vice President
       -----------------------------             -----------------------------

Date: Oct. 8, 1999                        Date: 10/28/99
     -------------------------------           -------------------------------

                                       -7-

<PAGE>   8
                                STATEMENT OF WORK

                                       -8-

<PAGE>   9

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                               STATEMENT OF WORK

                                    FOR THE

                                [TELOCITY LOGO]

                           INTERCHANGE DSL HELP DESK

                                       BY

                           THE SUTHERLAND GROUP, LTD.

                                 [LOGO]  [LOGO]

                               September 10, 1999
                                  # PTMEB0786
                                      v1.2

/s/ [SIGNATURE ILLEGIBLE]                     /s/ JAMES H. ROHRER        9/16/99
------------------------------                ----------------------------------
The Sutherland Group, Ltd Date                Telocity                   Date

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INTRODUCTION

This Statement of Work (SOW) describes the work and services that The Sutherland
Group, Ltd. (Sutherland) is prepared to perform for Telocity by creating and
maintaining Telocity's InterChange DSL Technical Support Center.

EXECUTIVE SUMMARY

Telocity is in the initial stages of rolling out the InterChange DSL system to
selected markets throughout the United States. The launch will initially target
consumers in the "NFL Cities" market. InterChange DSL consists of a "smart" DSL
modem allowing the end-user to self-install the product, eliminating the need
for onsite installation by technical personnel ("truck roll"). The system is
specifically aimed at the home consumer market; therefore, many end users of
the product will require live technical support as well as associated Pre-Sales
Customer Service.

DELIVERABLES

In the spirit of partnership, Sutherland suggests the following service options
to minimize support costs while still delivering superior service to Telocity
customers:

     o    Pre-Sales Customer Service will be provided from 7 a.m. to 7 p.m.
          Eastern Time (7x12).

     o    Post-Sales Technical Support will be provided from 7 a.m. to 11 p.m.
          Eastern Time (7x16).

     o    Customers will dial a toll-free phone number dedicated to Telocity.
          The call will be picked up by the IVRU (Interactive Voice Response
          Unit) and directed to the dedicated TSE (Technical Support Engineer)

     o    Sutherland will utilize Telocity's OSS software and Remedy to track
          and monitor all calls received by the Help Desk.

     o    Average call duration is expected to be 5 minutes for Pre-Sales
          Customer Service Calls.

     o    Average call duration is expected to be 10 minutes for Help Desk
          Technical Support Calls.

     o    Sutherland will provide service utilizing 15 dedicated Technical
          Support Engineer's (TSE's)

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   o  Telocity will provide Sutherland with a working copy of the latest version
      of InterChange and all associated hardware and software on an ongoing
      basis. Sutherland will institute a lab environment for the use of the
      InterChange DSL system TSE's in order to emulate the user's regular
      environment and attempt to duplicate the problems that are the subject of
      the support calls. This allows the TSE's to become proficient in the use
      and support of Interchange DSL.

Sutherland has the ability to add foreign language support as the need arises..
Sutherland currently provides international Help Desk support to a variety of
clients from our San Diego, CA, Rochester, NY, and Syracuse, NY support
centers. Support is provided in a variety of languages, including English,
German, French, Spanish, Portuguese, Japanese, and Chinese, among others.

SCOPE OF SERVICES

The Sutherland/Telocity Help Desk will provide InterChange DSL customers access
to a team of qualified information technology personnel. The following
functions will be delivered through the Pre-Sales and Post-Sales Support Help
Desk:

Post-Installation Support Help Desk Services to include:

   o  Interchange DSL Support
   o  Related application support (software necessary for using Interchange DSL)
   o
   o  Tracking of all calls to final resolution (defined as a satisfied
      customer).
   o  Reports detailing activities and service levels
   o  Escalation services

HOURS OF SERVICE

The Telocity Post-Installation Support Help Desk will be accessible 7 days per
week 16 hours per day (7 am to 11 p.m. Eastern Time). Access will be primarily
provided via telephone using a dedicated toll-free number. Access will be
additionally provided through E-mail and Fax.

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Access to the Help Desks via IVRU (Interactive Voice Response Unit) can be
provided to implement menu choices and specialized routing based on input.

SERVICE LEVELS

Service levels will be monitored by Sutherland and are reported to Telocity for
performance evaluation. This information will be utilized to make adjustments
to the program for higher quality results. The following are representative
metrics and goals for this program, starting 90 days after program inception,
scheduled for October 15, 1999:

-  Post-Sales Installation Technical Product support 16 hours each business
   day from 7:00 am to 11:00 pm Eastern time. (7X16)

-  Average Speed of Answer [*] or less after initial greeting.

-  Abandon rate less than [*]% of calls.

Service level metrics reviews and renegotiation can be requested by either
party at any time following the standard change control process.

STAFFING

All staff on the Help Desk will be highly skilled, experienced, professionals
who are career employees, not contractors, of The Sutherland Group, Ltd. The
profile of Technical Support Engineer (TSE) is:

     -  2-5 years technical experience

     -  End-User Support experience

     -  Internet experience (navigation, connectivity)

     -  College degree or equivalent

     -  Customer Service experience and skills

     -  Professional Skills

     -  PC experience

     -  Networking and telephony experience

     -  Modem experience

All staff receives training on handling the various levels of support requests.
Sutherland's training program is formal and extensive and includes:

     -  Technical Training (InterChange DSL system, software, xDSL)

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[*] The Registrant has requested confidential treatment for certain portions of
    this exhibit. The omitted portions have been separately filed with the
    Commission.

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     o    Phone Skills
     o    Customer Service Skills
     o    Problem Probing
     o    Ongoing InterChange DSL and Technology Updates, as dictated by
          product roll-out and upgrade considerations

DEDICATED MODEL

Sutherland normally utilizes a dedicated program model for staffing technical
support projects. No customer program "sharing" is designed into our employee
model except for carefully planned overflow scenarios (controlled at the ACD).
We manage our program teams as such and locate them in common areas. It is
common that the teams stay together for long periods and become "attached" to
the customer for whom they are providing support. Sutherland's employee model
includes a guideline for one year minimum on each assignment, whenever possible.

GREETING/REPRESENTATION

The Technical Support Engineers (TSE) will represent themselves at all times
over any communication mode as Telocity personnel and will not disclose or
allude to an outsourced arrangement. The greeting will be similar to: "Thank
you for calling the Telocity InterChange Help Desk. This is FIRST NAME, how may
I help you?"

DIFFERENTIATORS

Among the differences between Sutherland and our competition is our approach to
the design and management of our programs. From inception of the program to its
execution, Sutherland excels at providing the optimal solution for our clients'
needs. We are unique in our superior human resources, where we offer
professional information technology engineers consistent training and
identified career paths. The state-of-the-art technology used for each program
is focused on multi-platform computer systems to meet specific technical
requirements and provides an integrated telecommunications structure that
allows our representatives to optimize their time on each call.

Technology is a core competency for Sutherland, and our Help Desk Engineers are
afforded excellent career paths. This practice keeps our attrition rates

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extremely low while continually enhancing our level of experience, giving
Sutherland a key edge in implementing advanced technical solutions and reducing
our operational expenses. Our membership in a number of call center and support
industry associations exposes Sutherland to the latest advances in the industry
to complement our focus on high quality and value. Every program we manage is
underscored by a constant focus on continuous improvement and customer
satisfaction.

SUTHERLAND'S TECHNICAL ENVIRONMENT

CALL PROCESSING ARCHITECTURE (TELEPHONY)

Sutherland's telecommunications environment includes a collection of hardware,
software, and firmware that enables our call centers to implement and manage
complex telephony operations efficiently and consistently. Sutherland's call
centers utilize Nortel Meridian Option 81c ACD's. These ACDs utilize Nortel's
Networked ACD product to establish virtual call centers that can exist across
physical ACDs in multiple locations. This capability allows a single queue to
balance and distribute calls to representatives in several Sutherland sites. We
currently have San Diego, CA, Rochester, NY, and Syracuse, NY integrated via
the ACD Network.

Our Customer Controlled Routing (CCR) software offers a variety of features for
programming queues and different types of treatment to incoming calls. CCR can
direct calls based on Calling Line Identification (CLID) information obtained
from the dialed number, or gather and react to input obtained through a
front-end script. For example, VIP callers can be recognized based on the
particular number dialed and therefore granted priority treatment in the queue.

Sutherland utilizes extensive computer telephony integration (CTI). CTI allows
for full communication among our network application servers and our ACD.
Sutherland has full CTI capability, including phone call integration with a
database record, screen pops, IVRU integration, and ACD data linkage into
trouble ticket report data.

NETWORK ARCHITECTURE AND MANAGEMENT

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Sutherland's Network Infrastructure is based on industry standard products and
tools used to establish both our corporate local and wide area networking
communications as well as our external connectivity to our clients and strategic
partners. Sutherland's corporate WAN utilizes technologies such as ATM and
Frame Relay to implement high-speed data transfer among the six Sutherland
facilities. The corporation has standardized on TCP/IP and Ethernet and uses
Windows NT as its primary Network Operating System.

Sutherland's internal applications are based on either two or three tier
client/server architecture. We have UNIX, Netware and NT Servers driving our
applications, tools, and database engines. Internet access is provided by
multiple Internet Servers (access and host) with dual dedicated T1 connections
to the Internet from each Sutherland facility. Our end-users can access various
applications and tools, on-line faxing, Internet and corporate e-mail, and
reference libraries on CD-Jukeboxes whenever appropriate. Client PC's have been
standardized on Compaq Pentium II 233 MHz, with a minimum of 32 MB RAM with 2
GB disk. Each workstation is equipped with 17 inch VGA monitor to allow for
ample viewing for our Graphical User Interfaces in each application.

To enable connectivity to our clients and business partners, Sutherland has
developed various gateways into external networks. Connectivity options vary
according to bandwidth requirements. We have fully dedicated T1 connections,
many dedicated lines (56k or greater), frame-relay, Virtual Private Networks,
and ISDN. Our network connects to external customer systems consisting of
client/server, mainframe, and mid-range architectures using SNA and TCP/IP
protocols. Specific connectivity requirements for the Telocity Help Desk will
be determined and implemented during program start up.

Sutherland's network is also carefully monitored and protected against
intrusion. In addition to utilizing the Windows NT inherent security system,
Sutherland also uses Firewalls and 128-bit public/private key encryption
methods for data transfers to and from our clients' systems.

CALL MANAGEMENT SYSTEM

Sutherland will use Telocity's OSS enrollment application and Remedy for call
management and problem resolution. All necessary hardware, software licenses,
and requisite training will be provided to Sutherland by Telocity.

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The following standard reports are available and are delivered weekly (or on an
as-needed basis) and are available via e-mail:

[*]

Other standard reports will be available depending upon the capabilities of the
OSS application and Remedy AR. These reports will be developed jointly by
Telocity and Sutherland during the detailed requirements definitions phase.

Additional reporting requirements for Telocity will be determined during
program start up. Ad-hoc reports are available at an additional charge.

IMPLEMENTATION PLAN

Sutherland's implementation approach typically spans [*] days from initiation
to transition of calls to the Help Desk at Sutherland. The following describe
the primary activities associated with program setup.

KICKOFF MEETING

As soon as possible following final contract negotiations, a kickoff meeting
will be held to ensure clear understanding of the program objectives and
methods by both parties. The implementation plan developed by the Sutherland
team will be reviewed at that time, as will timetables for subsequent meetings
between Telocity and Sutherland.

PERSONNEL HIRING AND STAFFING

By virtue of our long term growth and experience in setting up information
technology centers, Sutherland has become extremely adept at staffing the
appropriate people for the task at hand. Selection of employees for specific
programs is based on the both the technical requirements and the culture of the
client environment. Sutherland has established thorough and rigid hiring
practices to ensure the proper selection of our support engineers.

[*] The Registrant has requested confidential treatment for certain portions of
this exhibit. The omitted portions have been separately filed with the
Commission.

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DETAILED REQUIREMENTS DEFINITION

This effort will ensure that the program design and operations meet Telocity's
expectations and integrates seamlessly with existing operations. Tasks include
the definition of business processes, identification of escalation paths,
network connectivity requirements, data transfer requirements, and computer
resource specifications.

PHONE/ACD SETUP

The setup of the phone system and ACD is critical to the success of the program
and includes assignment of extensions for the Telocity/Sutherland team, setup
of the inbound call queue, custom call routing design and setup, call
accounting codes setup, voice-mail, and testing of all components.

CALL FLOW PROCESSES

These tasks include design of specific call flow procedures, escalation
procedures, and creation of documentation to be used by the TSEs once
operations commence. Any resulting modifications to other program components
are identified and implemented, as are the development of operating contingency
plans.

TRAINING

Training the Telocity/Sutherland team includes thorough understanding of
InterChange DSL, the environments in which it is used, applications used in
conjunction with InterChange DSL, use of the call tracking system and database,
call flow procedures, and escalation procedures. Only after a member of the
team is fully versed on these vital areas will they be ready to accept live
customer calls.

MONITORING AND REMOTE MONITORING

In accordance with our ISO 9002 certification all employees are monitored
regularly by their supervisors. Sutherland has the ability to make remote
monitoring available to Telocity through the use of a special extension on
Sutherland's phone switch. This would allow Telocity to monitor remotely at
will.

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REPRESENTATION

Sutherland has the permission to use Telocity's name when answering the phone
on their behalf. Representation does not grant Sutherland the right to
represent Telocity beyond answering the phone or responding by e-mail or
letter. Sutherland does not have the right to make arrangements, commitments,
or promises on Telocity's behalf.

TERMINATION

Either party may cancel this agreement with 90 days written notice of
termination to the other party.

PROGRAM MANAGERS

Sutherland will assign a Program Manager for this program to be the main
contact for Telocity. The Program Manager's goal is to ensure that all
deliverables are met for Telocity. Telocity will assign a Program Manager who
will be the primary contact for setup and implementation for Sutherland. All
changes to this SOW or any other agreements must be approved in writing by each
Program Manager.

CHANGE CONTROL PROCESS

The Sutherland Program Manager and Telocity Program Manager must agree upon any
changes to this Statement of Work in writing. All written requests for changes
must be responded to in writing within 5 business days.

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<PAGE>   19
                        [THE SUTHERLAND GROUP LID. LOGO]

October 18, 1999

Mr. James Rohrer
Vice President & Customer Care Officer Telocity, Inc.
10355 N. De Anza Blvd.

Cupertino, CA 95014-2027

Dear Jim:

This letter will outline some of the changes/additions to the
Telocity/Sutherland partnership.

1.)      Program Headcount Pricing:
         Any additions to program headcount will be invoiced to Telocity,
         effective the month in which they are added to the program, at the
         effective rate of Six Thousand ($6000) dollars per support
         representative. If representatives are added during the month, the
         associated fee will be prorated over the remainder of that month, on a
         full week basis, at the prevailing rates.

2.)      Program Expansion:
         Effective October 25, 1999, SGL will add, at your request, an
         additional five (5) headcount to the existing Telocity inbound
         technical support center. These individuals will be added at our San
         Diego facility. This will bring the program headcount to twenty (20)
         support representatives.

3.)      Headcount Reduction:
         According the Terms and Condition of the Telocity/SGL contract, we
         require 30 days notice to increase the size of the program. Should it
         be necessary to reduce the size of the program, outside of a formal
         termination notice, SGL will require 30 days notice for this process as
         well. However, in both instances, we will add/delete headcount as
         quickly as possible to meet your schedules.

These changes, except for the addition of personnel, will be documented as an
addendum to the original Statement Of Work. The addition of personnel will only
require written permission to add them, as outlined in this letter.

Jim, I hope this additional information is helpful to you. SGL is very excited
about this program, and the ensuing relationship. We will do everything
necessary to ensure the success of it as well as your company.

Please indicate your acceptance of these terms below.

Sincerely,

Thomas J. McGrath
Director, Business Development
<PAGE>   20

I have read, and agree with, the terms and conditions, as outlined above

/s/ JIM ROHRER                                      10/19/99
-----------------------                       ----------------------
Jim Rohrer, Customer Care Officer                     Date

<PAGE>   21

                        [THE SUTHERLAND GROUP LID. LOGO]

October 18, 1999

Mr. James Rohrer

Vice President & Customer Care Officer
Telocity
10355 N. De Anza Blvd.
Cupertino, CA 95014-2027

Dear Jim:

This will outline our understanding, and the subsequent pricing, for the call
flow routing you have requested between SGL and your customer care vendor.

To review, all calls to the 1-888-SPEED49 Telocity branded toll free number will
come into an AT&T central cloud where they will be routed, based on customer
selection, to the appropriate location. The customers will hear the IVR greeting
saying "press 1 for sales.. press 2 for tech support.. etc." then make their
choice. All calls for pre-sales support, sales or customer service will be
routed through the cloud to your customer care vendor. All calls for technical
support will be routed to SGL.

The costs involved include a combination of the number of calls AND the average
amount of time they listen to this greeting before making their choice. Again,
these costs below include the switching technology only, and do not include any
of the actual usage charges on the lines themselves.

The pricing plan formula will be as follows:

         (Number of Inbound calls x $0.12 per call) (+) (Number of Inbound calls
         x Average Greeting Play Time (in min) x $0.10).

Jim, if you are in agreement with this, please indicate your acceptance of these
terms below.

Sincerely,

Thomas J. McGrath
Director, Business Development

I have read, and agree with, the terms and conditions, as outlined above

/s/ JIM ROHRER                                      10/19/99
-----------------------                       ----------------------
Jim Rohrer, Customer Care Officer                     Date

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