Document:

Exhibit 10.59

Summary of Loan Agreement by and between Shenzhen BAK Battery Co., Ltd. and Shenzhen Eastern Branch, Agricultural Bank of China dated September 7, 2006.

	
  
Summary of the main articles
  
	
  
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Contract   number: No. 81101200600001528
  
	
  
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Loan Principal:   RMB 20 million;
  
	
  
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Loan term: six   months starting from the date loan is actually provided to the Company.
  
	
  
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Interest   rate: fixed rate of 5.58%;
  
	
  
 
  	
  
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Penalty   interest rate for delayed repayment: 5.58% plus 50% *5.58%;
  
	
   
  	
  
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Penalty   interest rate for embezzlement of loan proceeds: 5.58% * 2;
  
	
  
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Purpose of   the loan is to provide working capital for the Company;
  
	
  
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Advanced   repayment of loan needs to be approved by the Lender;
  
	
  
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Breach of   contract penalties: suspension of loan not yet provided, demand prepayment of   loan principal and interest before maturity; imposition of punitive interest;   compensation for the Lender’s expenses incurred due to the Company’s breach   of contract such as lawyer’s fee, travel cost in case of litigation, etc.
  
	
  
Summary of the articles omitted
  
	
  
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Types of the   loan
  
	
  
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Clearing of   the loan interest
  
	
  
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Conditions   precedent to the drawing of the loan
  
	
  •
  	
  Rights and   obligations of the Borrower
  
	
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  Rights and   obligations of the Lender
  
	
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  Guarantee of   the loan
  
	
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  Dispute   settlement
  
	
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  Miscellaneous
  
	
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  Validity
  
	
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  NotesExhibit 10.60

Summary of Loan Agreement by and between Shenzhen BAK Battery Co., Ltd. and Shenzhen Eastern Branch, Agricultural Bank of China dated September 27, 2006.

	
  
Summary of the main articles
  
	
  
•
  	
  
Contract   number: No. 81101200600001651
  
	
  
•
  	
  
Loan Principal:   RMB 20 million;
  
	
  
•
  	
  
Loan term: six   months starting from the date loan is actually provided to the Company.
  
	
  
•
  	
  
Interest   rate: fixed rate of 5.58%;
  
	
  
 
  	
  
•
  	
  
Penalty   interest rate for delayed repayment: 5.58% plus 50% *5.58%;
  
	
   
  	
  
•
  	
  
Penalty   interest rate for embezzlement of loan proceeds: 5.58% * 2;
  
	
  
•
  	
  
Purpose of   the loan is to provide working capital for the Company;
  
	
  
•
  	
  
Advanced   repayment of loan needs to be approved by the Lender;
  
	
  
•
  	
  
Breach of   contract penalties: suspension of loan not yet provided, demand prepayment of   loan principal and interest before maturity; imposition of punitive interest;   compensation for the Lender’s expenses incurred due to the Company’s breach   of contract such as lawyer’s fee, travel cost in case of litigation, etc.
  
	
  
Summary of the articles omitted
  
	
  
•
  	
  
Types of the   loan
  
	
  
•
  	
  
Clearing of   the loan interest
  
	
  
•
  	
  
Conditions   precedent to the drawing of the loan
  
	
  •
  	
  Rights and   obligations of the Borrower
  
	
  •
  	
  Rights and   obligations of the Lender
  
	
  •
  	
  Guarantee of   the loan
  
	
  •
  	
  Dispute   settlement
  
	
  •
  	
  Miscellaneous
  
	
  •
  	
  Validity
  
	
  •
  	
  NotesEX-10.1

Exhibit 10.1

AMENDMENT NO. 6 TO

AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT

This AMENDMENT NO. 6 TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT (this “Amendment”) is
dated as of December 5, 2006, and is by and among LASALLE BANK NATIONAL ASSOCIATION, for itself as
a lender, and as Agent (“Agent”) for the lenders (“Lenders”) from time to time party to the Amended
and Restated Loan Agreement (as defined below) and APAC CUSTOMER SERVICES, INC., an Illinois
corporation (“Borrower”).

Preliminary Statements

Agent and Borrower are party to that certain Amended and Restated Loan and Security Agreement
dated as of October 31, 2005 (as amended, restated, supplemented or otherwise modified from time to
time, the “Amended and Restated Loan Agreement”). Capitalized terms used but not defined in this
Amendment shall have the meanings ascribed to such terms in the Amended and Restated Loan
Agreement.

Borrower has requested, among other things, that Agent and the sole existing Lender amend the
Amended and Restated Loan Agreement to (i) provide for additional loan availability pursuant to
Section 2(a), as specified herein and (ii) modify certain other provisions thereof, as
specified herein, and Agent and the sole existing Lender are willing to do so on the terms and
subject to the conditions set forth herein.

NOW, THEREFORE, in consideration of the foregoing recitals, the mutual covenants and
agreements set forth herein and other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the parties hereto hereby agree as follows:

1. Amendments to Amended and Restated Loan Agreement. In reliance on the
representations and warranties set forth in Section 2 below and subject to the satisfaction of the
conditions set forth in Section 3 below, the Amended and Restated Loan Agreement is hereby amended
as follows:

(a) Section 1 of the Amended and Restated Loan Agreement is hereby amended to add the
following defined terms thereto:

"Amendment No. 6” shall mean that certain Amendment No. 6 to Amended and
Restated Loan and Security Agreement dated as of the Amendment No. 6 Closing Date
among Agent, the Lenders and Borrower.

"Amendment No. 6 Closing Date” shall mean December 5, 2006.

"Qualified Equity Offering” shall mean a common stock equity offering by
Borrower after December 5, 2006 resulting in the receipt by Borrower of gross cash
proceeds in an amount equal to not less than $15,000,000, which offering shall be
subject only to ordinary course fees (including without limitation underwriting
fees), costs and expenses.

"Special Accommodations” shall mean the First Special Accommodation (as defined
in Section 2(a)), the Second Special Accommodation (as defined in Section 2(a)) and
the Third Special Accommodation (as defined in Section 2(a)), taken together.

"Special Accommodation Loans” shall mean Revolving Loans that are predicated
against the Special Accommodations, pursuant to the provisions of the Agreement.

"Unfinanced Capital Expenditures” shall mean all Capital Expenditures, other
than those financed with indebtedness permitted pursuant to either of clauses (iv)
and/or (v) of Section 13(b) of the Agreement.

(b) The following definitions set forth in Section 1 of the Amended and Restated Loan
Agreement are each hereby amended and restated to read in their entirety as follows:

"Applicable Margin” shall mean the Applicable Margin set forth below based on EBITDA
for the 12-month period ending on the last day of each fiscal quarter:

At all times prior to the consummation of a Qualified Equity Offering:

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Applicable LIBOR
	Level	 	EBITDA	 	Margin
	I
	 	 	< $12,000,000	 	 	250 bps
	 
	 	 	 	 	 	 	 	 
	II
	 	 	> $12,000,000 < $17,000,000	 	 	225 bps
	 
	 	 	 	 	 	 	 	 
	III
	 	 	> $17,000,000	 	 	200 bps
	 
	 	 	 	 	 	 	 	 

At all times immediately from and following the consummation of a Qualified
Equity Offering:

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Applicable LIBOR
	Level	 	EBITDA	 	Margin
	I
	 	 	< $12,000,000	 	 	200 bps
	 
	 	 	 	 	 	 	 	 
	II
	 	 	> $12,000,000 < $17,000,000	 	 	175 bps
	 
	 	 	 	 	 	 	 	 
	III
	 	 	> $17,000,000	 	 	150 bps
	 
	 	 	 	 	 	 	 	 

As of the Amendment No. 6 Closing Date, the Applicable Margin shall be set at the
applicable Level I and shall remain in effect until delivery to Agent of Borrower’s
compliance certificate in respect of the audited annual financial statements for the
Fiscal Year ending on or about December 31, 2006, 10 Business Days after which
delivery the Applicable Margin will be adjusted based on the EBITDA for the 12-month
period ending on the last day of such month. Thereafter, the Applicable Margin
shall be adjusted to the extent applicable with respect to the compliance
certificate delivered with respect to the last month of each fiscal quarter of
Borrower. Each such change shall take effect 10 Business Days after delivery of
such compliance certificate. If Borrower fails to deliver the compliance
certificate within the time period required by this Agreement, the Applicable Margin
shall conclusively be presumed to be equal to the applicable Level I from the date
such compliance certificate was required to be delivered until 10 Business Days
after delivery of such compliance certificate.

"Capital Expenditures” shall mean with respect to any period, the aggregate of
all expenditures (whether paid in cash or accrued as liabilities and including
expenditures for capitalized lease obligations) by Borrower and its Subsidiaries
during such period that are required by generally accepted accounting principles,
consistently applied, to be included in or reflected by the property, plant and
equipment or similar fixed asset accounts (or intangible accounts subject to
amortization) on the balance sheet of Borrower and its Subsidiaries less the sum of
(i) the amount of net cash proceeds received from the sale of such property, plant
and equipment or similar fixed asset that have been applied against the Revolving
Loans of Borrower during such period and (ii) to the extent otherwise constituting
Capital Expenditures during such period in accordance with the definition hereof,
the aggregate amount of incentive payments or reimbursement payments received by
Borrower or any of its Subsidiaries in connection with real estate transactions
including but not limited to improvements made to such real estate for the benefit
of Borrower or any of its Subsidiaries and not resulting in net out-of-pocket
expenditures by Borrower or any of its Subsidiaries.

"EBITDA” shall mean, with respect to any period, Borrower’s and its
Subsidiaries’ net income for such period, plus the sum (without duplication) of all
amounts deducted in arriving at such net income amount in respect of (i) interest
expense for such period, (ii) federal, state and local income taxes for such
period, (iii) amounts properly charged for depreciation of fixed assets and
amortization of intangible assets (including, without limitation, goodwill,
deferred expenses and organization costs) for such period, (iv)  all cash and
non-cash restructuring charges incurred during the period from July 1, 2005 through
December 31, 2006 and not to exceed $10,000,000 including those in connection with
the Restructuring, (v) the write down of goodwill in the quarter ending September
30, 2005 in an amount not to exceed $11,000,000, (vi) with respect to periods
beginning after December 31, 2006, cash and non-cash restructuring charges incurred
during the period and not to exceed $2,500,000 in any Fiscal Year, (vii) non-cash
charges related to the expensing of options for Borrower’s common stock incurred
during such period and (viii) non-cash asset impairment charges incurred during
such period, all on a consolidated basis.

"Fixed Charges” shall mean for any period, without duplication, scheduled
payments of principal during the applicable period with respect to all indebtedness
of Borrower and its Subsidiaries, on a consolidated basis, for borrowed money, plus
scheduled payments of principal during the applicable period with respect to all
capitalized lease obligations of Borrower and its Subsidiaries, on a consolidated
basis, plus scheduled payments of interest during the applicable period with respect
to all indebtedness of Borrower and its Subsidiaries, on a consolidated basis, for
borrowed money including capital lease obligations, plus Unfinanced Capital
Expenditures of Borrower and its Subsidiaries, on a consolidated basis, during the
applicable period, plus payments during the applicable period in respect of income
or franchise taxes of Borrower and its Subsidiaries, on a consolidated basis;
provided, that, if the applicable period of measurement includes any period
of time beginning or after October 1, 2006, Fixed Charges shall be reduced for such
measurement period by the amount of Capital Expenditures (in the direct order of
incurrence) incurred from and following October 1, 2006 and during such period, in
an aggregate amount not to exceed $12,500,000 during the term of this Agreement.

(c) The first paragraph of subsection 2(a) of the Amended and Restated Loan Agreement is
hereby amended and restated as follows:

“Immediately prior to the effectiveness of this Agreement, as of the date
thereof, the outstanding principal balance of the Original Revolving Loans was
$9,407,249.59 (the “Outstanding Original Revolving Loan Balance”). On the date
thereof, the Outstanding Original Revolving Loan Balance remained an outstanding
Liability except to the extent that such Outstanding Original Revolving Loan Balance
was repaid on the date thereof. Subject to the terms and conditions of this
Agreement and the Other Agreements to which an Obligor is a party, during the
Original Term and any Renewal Term, so long as no Event of Default has occurred and
is continuing, each Lender, severally and not jointly, agrees to make its Pro Rata
Share of revolving loans and advances (the “Revolving Loans”) requested by Borrower
up to such Lender’s Revolving Loan Commitment so long as after giving effect to such
Revolving Loans, the sum of the aggregate unpaid principal balance of the Revolving
Loans and the Letter of Credit Obligations does not exceed the sum of the following
sublimits (the “Revolving Loan Limit”):

(i) eighty-five percent (85%) of the face amount (less maximum discounts,
credits and allowances which may be taken by or granted to Account Debtors in
connection therewith in the ordinary course of Borrower’s business) of Borrower’s
Billed Eligible Accounts; plus

(ii) (A) eighty-five percent (85%) of the face amount (less maximum discounts,
credits and allowances which may be taken by or granted to Account Debtors in
connection therewith in the ordinary course of Borrower’s business) of Borrower’s
Unbilled Eligible Accounts or (B) Seventeen Million and No/100 Dollars
($17,000,000), whichever is less; plus

(iii) commencing on December 5, 2006 and continuing thereafter (subject to
reduction from time to time as provided herein), an amount equal to $5,000,000 (the
“First Special Accommodation”); plus

(iv) commencing on January 1, 2007 and continuing thereafter (subject to
reduction from time to time as provided herein), an amount equal to $5,000,000, or
such lesser amount in the event Borrower shall have reduced such amount as provided
in Section 2(d) (the “Second Special Accommodation”); plus

(v) commencing on April 1, 2007 and continuing thereafter (subject to reduction
from time to time as provided herein), an amount equal to $2,500,000, or such lesser
amount in the event Borrower shall have reduced such amount as provided in Section
2(d) (the “Third Special Accommodation”); minus

(vi) such reserves as Agent elects, in its sole discretion, determined in good
faith, to establish from time to time (which amount shall include the Special
Litigation Reserve and an amount reflecting unpaid payroll including payroll taxes
which amount, as of (x) November 13, 2006, shall be $3,300,000 and (y) January 1,
2007, shall be $7,300,000);

provided, that the Revolving Loan Limit shall in no event exceed, as of any date,
(i) Thirty-Five Million and No/100 Dollars ($35,000,000), increasing (subject to the
additional provisions hereof) on April 1, 2007 by the amount of the Third Special
Accommodation effective on April 1, 2007 (such amount from time to time in effect,
but in any event not to exceed Thirty-Seven Million Five Hundred Thousand and No/100
Dollars ($37,500,000), the “Maximum Revolving Loan Limit”); provided, further, that
the Revolving Loan Limit shall be determined by reference to the most current
borrowing base certificate delivered pursuant to Section 9(a) (increased by
the amount of the Special Accommodations then in effect) and such determination
shall remain in effect until delivery of the next borrowing base certificate unless
the Revolving Loan Limit is otherwise adjusted by Agent in its sole credit judgment
determined in good faith as a result of Billed Eligible Accounts or Unbilled
Eligible Accounts becoming ineligible prior to the delivery of the next borrowing
base certificate or the establishment by Agent in its sole discretion, determined in
good faith, of any reserves; provided, further, that on any date that any Revolving
Loans are outstanding, such Revolving Loans shall be deemed predicated
first, against the Special Accommodations, to the extent Special
Accommodations are then available under the terms of this Section 2(a), and
second, after the Special Accommodations have been utilized in full, against
the other components of the Revolving Loan Limit. Agent shall provide prompt notice
to Borrower when (i) any adjustment of the Revolving Loan Limit prior to the
delivery of a borrowing base certificate pursuant to Section 9(a) is made
and (ii) establishing any reserves.”

In furtherance of the foregoing, LaSalle hereby agrees that on (x) December 5, 2006,
LaSalle’s Revolving Loan Commitment shall increase from $30,000,000 to $35,000,000
and (y) April 1, 2007, LaSalle’s Revolving Loan Commitment shall increase from
$35,000,000 to the sum of (i) $35,000,000 plus (ii) the amount of the Third
Special Accommodation effective on April 1, 2007 (but in any event not to exceed
Thirty-Seven Million Five Hundred Thousand and No/100 Dollars ($37,500,000), and
subject to further modifications pursuant to any Assignment and Acceptances, if any,
entered into by LaSalle following the Amendment No. 6 Closing Date).

(d) Subsection 2(b) of the Amended and Restated Loan Agreement is hereby amended by adding
clause (iii) thereto as follows:

"(iii) Application of Repayments. Any voluntary or mandatory
repayments of Revolving Loans (including without limitation repayments made
pursuant to Section 8 hereof) shall be applied first against Revolving
Loans other than Special Accommodation Loans and second, at such time that
only Special Accommodation Loans remain outstanding, against Special Accommodation
Loans.”

(e) Subsection 2(d) of the Amended and Restated Loan Agreement is hereby amended and restated
in its entirety as follows:

"(d) Reduction or Termination of the Revolving Loan Commitments and the Special
Accommodations.

(i) Subject to Section 10, Borrower may, upon at least thirty (30)
Business Days’ written notice to Agent, permanently reduce in whole or in part the
Revolving Loan Commitments to an amount not less than the then outstanding principal
and outstanding accrued interest of the Revolving Loans; provided, however, that
each partial reduction of the Revolving Loan Commitments shall be (i) in an
aggregate amount of $2,000,000 or an integral multiple of $2,000,000 in excess
thereof and (ii) made ratably among the Lenders in accordance with their Revolving
Loan Commitments.

(ii) Borrower may, upon at least thirty (30) Business Days’ written notice to
Agent, permanently reduce in whole or in part any of the Special Accommodations to
an amount such that, after giving effect thereto, the sum of the aggregate unpaid
principal balance of the Revolving Loans and Letter of Credit Obligations does not
exceed the Revolving Loan Limit. Any reduction of the Special Accommodations
already then in effect shall result in a concurrent dollar-for-dollar reduction in
the Revolving Loan Commitments. This clause (ii) is subject, in its entirety, to
the provisions of clause (vi) below.

(iii) On the last Business Day of each calendar month, commencing with the last
Business Day of July, 2007, each of (i) the Special Accommodations and (ii) the
Revolving Loan Commitments shall reduce, automatically by $250,000. This clause
(iii) is subject, in its entirety, to the provisions of clause (vi) below.

(iv) Ten (10) days after receipt of Borrower’s internally prepared financial
statements pursuant to Section 9(c) in respect of a fiscal month ending a fiscal
quarter, commencing with the fiscal quarter ending on or about September 30, 2007,
each of (i) the Special Accommodations and (ii) the Revolving Loan Commitments shall
reduce by the lesser of (x) $450,000 and (y) an amount equal to twenty-five percent
(25%) of Borrower’s “Excess Cash Flow” for the fiscal quarter most recently ended.
For purposes hereof, “Excess Cash Flow” shall mean for each of Borrower’s fiscal
quarters, Borrower’s EBITDA for such period, minus Borrower’s taxes paid during such
period, minus cash interest paid during such period, minus actual principal payments
made with respect to long term debt during such period (including, without
limitation, any repayment of Special Accommodation Loans concurrent with any
equivalent permanent reduction in the Special Accommodations), minus all Unfinanced
Capital Expenditures made by Borrower during such period, all as certified by
Borrower to Agent concurrent with the delivery of the financial statements pursuant
to Section 9(c) in respect of a fiscal month ending a fiscal quarter. This clause
(iv) is subject, in its entirety, to the provisions of clause (vi) below.

(v) Three (3) Business Days after the consummation of a Qualified Equity
Offering, each of (i) the Special Accommodations and (ii) the Revolving Loan
Commitments shall reduce by the “Net Qualified Equity Offering Proceeds” of such
Qualified Equity Offering. For purposes hereof, “Net Qualified Equity Offering
Proceeds”, with respect to any Qualified Equity Offering, means the gross cash
proceeds of such offering, minus all ordinary course fees (including without
limitation underwriting fees), costs and expenses in connection therewith, all as
certified by Borrower to Agent upon the consummation of such offering. This clause
(v) is subject, in its entirety, to the provisions of clause (vi) below.

(vi) Each of the preceding clauses (ii), (iii), (iv) and (v) shall be
ineffective to the extent such clauses would cause (x) the Special Accommodations to
be reduced to an amount less than zero or (y) the Revolving Loan Commitments to be
reduced to an amount less than $27,500,000. Any and all reductions to the Revolving
Loan Commitments made pursuant to the preceding clauses (ii), (iii), (iv) and (v)
shall be made ratably among the Lenders in accordance with their Revolving Loan
Commitments.”

(f) Subsection 3(a) of the Amended and Restated Loan Agreement is hereby amended by deleting
the clause “three percent (3%)” set forth therein, and by inserting in lieu thereof the clause “two
percent (2%)”.

(g) Subsection 4(a) of the Amended and Restated Loan Agreement is hereby amended and restated
in its entirety as follows:

"(a) Interest Rate.

Subject to the terms and conditions set forth below, the Loans shall bear interest at the per
annum rate of interest set forth in subsection (i), (ii), (iii),
(iv) or (v) below:

(i) With respect to Revolving Loans that are Prime Rate Loans, other than Special
Accommodation Loans, (x) prior to the consummation of a Qualified Equity Offering,
one-fourth of one percent (0.25%) per annum in excess of the Prime Rate in effect from time
to time, payable on the last Business Day of each month in arrears for the month or portion
thereof and (y) from and following the consummation of a Qualified Equity Offering, the
Prime Rate in effect from time to time, payable on the last Business Day of each month in
arrears for the month or portion thereof. Said rates of interest shall increase or decrease
by an amount equal to each increase or decrease in the Prime Rate effective on the effective
date of each such change in the Prime Rate.

(ii) With respect to Special Accommodation Loans that are Prime Rate Loans, four and
three-fourths of one percent (4.75%) per annum in excess of the Prime Rate in effect from
time to time, payable on the last Business Day of each month in arrears for the month or
portion thereof. Said rates of interest shall increase or decrease by an amount equal to
each increase or decrease in the Prime Rate effective on the effective date of each such
change in the Prime Rate.

(iii) With respect to Revolving Loans that are LIBOR Rate Loans, other than Special
Accommodation Loans, the Applicable Margin in excess of the LIBOR Rate for the applicable
Interest Period, such rate to remain fixed for such Interest Period. “Interest Period”
shall mean, with respect to Revolving Loans, any continuous period of one (1), two (2) or
three (3) months, as selected from time to time by Borrower by irrevocable notice (in
writing, by telecopy, telex, electronic mail or cable or by telephone as provided in
Section 2 hereof) given to Agent not less than three (3) Business Days prior to the
first day of each respective Interest Period; provided that: (A) each such period occurring
after such initial period shall commence on the day on which the immediately preceding
period expires; (B) the final Interest Period with respect to Revolving Loans shall be such
that its expiration occurs on or before the end of the Original Term or any Renewal Term;
and (C) if for any reason Borrower shall fail to timely select a period, then the applicable
Loans shall continue as, or revert to, Prime Rate Loans. Said rate of interest shall be
payable on the last Business Day of each month in arrears and on the last Business Day of
such Interest Period.

(iv) With respect to Special Accommodation Loans that are LIBOR Rate Loans, seven
percent (7.00%) per annum in excess of the LIBOR Rate for the applicable Interest Period,
such rate to remain fixed for such Interest Period.

(v) Upon the occurrence and during the continuance of an Event of Default, the Loans
shall bear interest at the rate of two percent (2.0%) per annum in excess of the interest
rate otherwise payable thereon, which interest shall be payable on demand. All interest
shall be calculated on the basis of a 360-day year. Agent will provide prompt notice to
Borrower after the increase of interest pursuant to this subsection 4(a)(v).

(h) The last two sentences of Section 10 of the Amended and Restated Loan Agreement are hereby
amended and restated in their entirety as follows:

“If, during the term of this Agreement, Borrower reduces the Revolving Loan
Commitments of all Lenders to zero in accordance with Section 2(d) hereof
and, as a result thereof, this Agreement is terminated, Borrower agrees to pay to
Agent, for the benefit of Lenders, as a prepayment fee in respect of the Revolving
Loan Commitments, in addition to the payment of all other Liabilities, an amount
equal to (i) $375,000 if such prepayment occurs on or prior to October 31, 2007
(which amount shall be reduced to $125,000 if Borrower refinances the Revolving
Loans during such period with a lender that is not LaSalle or an affiliate of
LaSalle for the sole reason that Agent has refused a written request from Borrower
to reduce or eliminate the Special Litigation Reserve (which written request shall
be accompanied by an executed proposal letter to refinance the Revolving Loans,
which proposal letter reflects the elimination or reduction of the Special
Litigation Reserve)), (ii) $125,000 if such prepayment occurs after October 31,
2007, but before October 31, 2008 (which amount shall be reduced to $41,667 if
Borrower refinances the Revolving Loans during such period with a lender that is not
LaSalle or an affiliate of LaSalle for the sole reason that Agent has refused a
written request from Borrower to reduce or eliminate the Special Litigation Reserve
(which written request shall be accompanied by an executed proposal letter to
refinance the Revolving Loans, which proposal letter reflects the elimination or
reduction of the Special Litigation Reserve)) or (iii) $0 if such prepayment occurs
after October 31, 2008. Notwithstanding the foregoing, Borrower shall not be
obligated to pay such prepayment fee if the Revolving Loans are refinanced or repaid
in connection with (a) a refinancing by LaSalle or an affiliate of LaSalle, (b) the
sale by Borrower of all or substantially all assets of Borrower to a Person not an
Affiliate of Borrower and/or (c) the sale of all or substantially all outstanding
equity of Borrower to a Person not an Affiliate of Borrower. For purposes of
clarification, termination of the Special Accommodations by themselves shall not
give rise to a prepayment fee pursuant to the provisions of this Section 10.”

(i) Section 13(d) of the Amended and Restated Loan Agreement is hereby amended and restated in
its entirety as follows:

(d) Mergers, Sales, Acquisitions, Subsidiaries and Other Transactions Outside
the Ordinary Course of Business.

Borrower shall not (i) enter into, or permit any of its Subsidiaries to enter
into, any merger or consolidation; (ii) change the state of Borrower’s organization,
or permit any of its Subsidiaries to change its state of organization, or enter into
any transaction or permit any Subsidiary to enter into any transaction which has the
effect of changing Borrower’s or any of its Subsidiary’s state of organization,
unless Borrower has taken action, in a manner satisfactory to Agent in its sole
discretion, to maintain the perfection of Agent’s security interest for the benefit
of Lenders in the Collateral to the extent of such perfection prior to such change;
(iii) sell, lease or otherwise dispose, or permit any of its Subsidiaries to sell,
lease or otherwise dispose, of any of its assets other than the sale of the Exited
Business Assets in accordance with the Restructuring Plan and other than in the
ordinary course of business; (iv) purchase or permit any of its Subsidiaries to
purchase the stock, other equity interests or all or a material portion of the
assets of any Person or division of such Person; or (v) purchase, redeem or retire,
or enter into any transaction to purchase, redeem or retire, any shares of any class
of its stock or any other of its outstanding equity interests. Borrower shall not
form any new Subsidiaries or enter into any new joint ventures or partnerships with
any other Person. Notwithstanding this Section 13(d), (i) Borrower may
merge or consolidate with any Subsidiary so long as Borrower is the surviving entity
and (ii) any of Borrower’s Subsidiaries may merge or consolidate with any other
Subsidiary of Borrower, and Borrower or any Subsidiary of Borrower may redeem or
repurchase any outstanding equity interests of any of Borrower’s Subsidiaries.
Borrower will provide prompt written notice to Agent of any actions taken by
Borrower or any of its Subsidiaries pursuant to the terms of the preceding sentence.

(j) Section 14 of the Amended and Restated Loan Agreement is hereby amended and restated in
its entirety, as follows:

14. FINANCIAL COVENANTS.

Until payment and satisfaction in full of all Liabilities and the termination
of this Agreement, unless Borrower obtains Requisite Lenders’ prior written consent
waiving or modifying any of Borrower’s financial covenants hereunder in any specific
instance, Borrower shall maintain and keep in full force and effect each of the
financial covenants set forth below:

(a) Maximum Restructuring Cash Disbursements.

Borrower shall not make cash disbursements in respect of restructuring charges
accrued on or after July 1, 2005 (including, as applicable and without limitation,
with respect to the Restructuring Plan) in excess of (i) $4,000,000 in the aggregate
for the Fiscal Year ending on or about December 31, 2006, (ii) $3,500,000 in the
aggregate for the Fiscal Year ending on or about December 31, 2007, and (iii)
$2,500,000 in the aggregate for the Fiscal Year ending on or about December 31,
2008.

(b) Fixed Charge Coverage.

Borrower shall not permit the ratio of its EBITDA to Fixed Charges for any
period set forth below to be less than the amount set forth below for such period:

	 	 	 
	Period	 	Amount
	Fiscal quarter commencing on or about October 1, 2006

and ending on or about December 31, 2006

	 	

1.25 to 1.0
	 
	 	 
	Two consecutive fiscal quarters commencing on or about

October 1, 2006 and ending on or about March 31, 2007

	 	

1.25 to 1.0
	 
	 	 
	Three consecutive fiscal quarters commencing on or about

October 1, 2006 and ending on or about June 30, 2007

	 	

1.25 to 1.0
	 
	 	 
	Four consecutive fiscal quarters ending on or about

September 30, 2007

	 	

1.25 to 1.0
	 
	 	 
	Four consecutive fiscal quarters ending on or about

December 31, 2007

	 	

1.10 to 1.0
	 
	 	 
	Four consecutive fiscal quarters ending on or about

March 31, 2008

	 	

1.10 to 1.0
	 
	 	 
	Four consecutive fiscal quarters ending on or about June

30, 2008

	 	

1.10 to 1.0
	 
	 	 
	Four consecutive fiscal quarters ending on or about

September 30, 2008

	 	

1.10 to 1.0
	 
	 	 
	Each period of four (4) consecutive fiscal quarters

thereafter, commencing with the four (4) consecutive

fiscal quarters ending on or about December 31, 2008

	 	

1.25 to 1.0

(c) EBITDA.

(i) Borrower shall not permit EBITDA to be less than the amount set forth
below for the corresponding period set forth below:

	 	 	 
	Period	 	Amount
	Fiscal quarter commencing on or about October 1, 2006

and ending on or about December 31, 2006

	 	

$3,600,000
	 
	 	 
	Two fiscal quarters commencing on or about October 1,

2006 and ending on or about March 31, 2007

	 	

$7,000,000
	 
	 	 
	Three fiscal quarters commencing on or about October 1,

2006 and ending on or about June 30, 2007

	 	

$10,000,000

(ii) Borrower shall not permit EBITDA for the period of four (4) consecutive
fiscal quarters ending on or about any date set forth below to be less than the
amount set forth below for the corresponding period set forth below:

	 	 	 	 	 
	Period of Four Consecutive Fiscal Quarters	 	 
	Ending On or About	 	Amount
	September 30, 2007

	 	$	14,000,000	 
	 
	 	 	 	 
	December 31, 2007

	 	$	15,500,000	 
	 
	 	 	 	 
	March 31, 2008

	 	$	18,000,000	 
	 
	 	 	 	 
	June 30, 2008

	 	$	20,000,000	 
	 
	 	 	 	 
	September 30, 2008

	 	$	21,000,000	 
	 
	 	 	 	 
	Each period of four (4) consecutive fiscal quarters

thereafter, commencing with the four (4) consecutive

fiscal quarters ending on or about December 31, 2008

	 	

$22,000,000

From and following the consummation of a Qualified Equity Offering, the provisions of this
clause (c) shall not apply with respect to any period set forth above if the average
daily outstanding Revolving Loans over the last fiscal quarter in such period equal
$1,000,000 or less.

(d) Leverage.

Borrower shall not permit the ratio of its aggregate indebtedness for borrowed
money (including capitalized leases) as of the last day of each fiscal quarter
ending on or about each date set forth below, to EBITDA for the period of four (4)
consecutive fiscal quarters ending on the last date of such fiscal quarter, to
exceed the ratio set forth below for the fiscal quarter ending on or about the
corresponding date set forth below:

	 	 	 
	Date	 	Ratio
	December 31, 2006

	 	4.00 to 1.0
	 
	 	 
	March 31, 2007

	 	4.00 to 1.0
	 
	 	 
	June 30, 2007

	 	3.50 to 1.0
	 
	 	 
	September 30, 2007

	 	3.50 to 1.0
	 
	 	 
	December 31, 2007

	 	3.00 to 1.0
	 
	 	 
	March 31, 2008

	 	3.00 to 1.0
	 
	 	 
	June 30, 2008 and the last day of each fiscal quarter

thereafter

	 	

2.50 to 1.0

2. Representations and Warranties. To induce Agent and the sole existing Lender to
execute and deliver this Amendment, and to make the loans contemplated hereby, Borrower hereby
represents and warrants to Agent and Lenders as follows:

(a) The execution, delivery and performance by Borrower of this Amendment are within the
organizational power of Borrower, have been duly authorized by all necessary action, have received
all necessary governmental approval (if any shall be required), other than approvals which could
not reasonably be expected to have a Material Adverse Effect on Borrower, and do not and will not
contravene or conflict with any provision of law applicable to Borrower, the articles of
incorporation, by-laws or any other organizational document of Borrower, any order, judgment or
decree of any court or governmental agency, or any agreement, instrument or document binding upon
Borrower or any property of Borrower, in each case, which contravention or conflict could
reasonably be expected to have a Material Adverse Effect on Borrower;

(b) Each of the Amended and Restated Loan Agreement, as amended by this Amendment, and the
Other Agreements to which Borrower is a party are the legal, valid and binding obligations of
Borrower, enforceable against Borrower in accordance with their respective terms, except as limited
by applicable bankruptcy, insolvency or other laws related to enforcement of creditor’s rights
generally and general principles of equity related to enforcement;

(c) After giving effect to the amendments set forth herein, no Event of Default or event or
condition which upon notice, lapse of time or both would constitute an Event of Default has
occurred and is continuing; and

(d) After giving effect to the amendments set forth herein, the representations and warranties
of the Borrower contained in the Amended and Restated Loan Agreement and the Other Agreements are
true and accurate as of the date hereof with the same force and effect as if such had been made on
and as of the date hereof, except for those specific to a past date (which shall be true and
correct as of such past date).

3. Conditions to Effectiveness. The effectiveness of this Amendment is subject to the
prior or concurrent consummation of each of the following conditions:

(a) Agent shall have received a fully executed copy of this Amendment, together with each of
the additional documents, instruments and agreements listed on the Closing Checklist attached
hereto as Exhibit A, each in form and substance acceptable to Agent, together with such
other documents, agreements and instruments as Agent may require or reasonably request;

(b) Agent shall have received all fees required to be paid by Borrower to Agent pursuant to
the terms of the fee letter of even date herewith between Agent and Borrower;

(c) All proceedings taken in connection with this Amendment and all documents, instruments and
other legal matters incident thereto shall be satisfactory to Agent and its legal counsel such
acceptance to be evidenced by Agent’s execution hereof; and

(d) no Default or Event of Default shall have occurred and be continuing or shall be caused by
the transactions contemplated by this Amendment.

4. Miscellaneous.

(a) Past Interest. None of the amendments or other modifications to the Amended and
Restated Loan Agreement provided for herein shall require Agent or any Lender to refund, return or
otherwise disgorge any interest paid by Borrower to Agent and Lenders pursuant to the terms of the
Amended and Restated Loan Agreement as in effect prior to the effectiveness of this Amendment.

(b) No Novation. This Amendment is not intended to nor shall be construed to create a
novation or accord and satisfaction with respect to any of the Liabilities.

(c) Severability. Any provision of this Amendment that is prohibited or unenforceable
in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such
prohibition or unenforceability without invalidating the remaining provisions hereof or affecting
the validity or enforceability of such provision in any other jurisdiction.

(d) Ratification. Except as expressly waived and modified hereby, the Amended and
Restated Loan Agreement and the Other Agreements each hereby are ratified and confirmed by the
parties hereto and remain in full force and effect in accordance with the respective terms thereof.
Agent and Lenders willingness to provide the waivers herein and agree to the amendments herein
shall not be deemed to indicate or require Agent’s or Lenders’ willingness to agree to any
deviation from the terms of the Amended and Restated Loan Agreement (as modified hereby) in the
future.

(e) Choice of Law. This Amendment shall be governed and controlled by the laws of the
State of Illinois as to interpretation, enforcement, validity, construction, effect and in all
other respects.

[Signature Page Follows]

1

IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed
and delivered by their duly authorized officers as of the day and year first above written.

	 
	 

	LASALLE BANK NATIONAL ASSOCIATION, as Agent and the sole existing Lender

By /s/Andrew J. Heinz

	 

	Its First Vice President

	 

2

	 
	

APAC CUSTOMER SERVICES, INC.,
as Borrower               }
By /s/George H. Hepburn III

Its SVP & CFO

3

APAC CUSTOMER SERVICES, INC.,

	as Borrower
	By /s/George H. Hepburn III
	Its SVP & CFO

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