Document:

exv10w04

Exhibit 10.04

Execution Version

MASTER SEPARATION AGREEMENT

by and between

SHANDA INTERACTIVE ENTERTAINMENT LIMITED

and

SHANDA GAMES LIMITED

Dated as of July 1, 2008

 

 

TABLE OF CONTENTS

 

	 	 	 	 	 
	 	 	Page	 
	ARTICLE 1
	 	 	 	 
	Definitions
	 	 	 	 
	 
	 	 	 	 
	Section 1.01. Definitions
	 	 	1	 
	Section 1.02. Interpretation
	 	 	8	 
	 
	 	 	 	 
	ARTICLE 2
	 	 	 	 
	The Separation
	 	 	 	 
	 
	 	 	 	 
	Section 2.01. The Separation
	 	 	9	 
	Section 2.02. Deferred Transactions
	 	 	12	 
	Section 2.03. Governmental Approvals and Third Party Consents
	 	 	12	 
	Section 2.04. Documents Relating to Transfer of Assets and Assumption
of Liabilities
	 	 	13	 
	Section 2.05. Novation of Assumed Liabilities
	 	 	13	 
	Section 2.06. Remedial Actions
	 	 	13	 
	 
	 	 	 	 
	ARTICLE 3
	 	 	 	 
	Other Separation Matters
	 	 	 	 
	 
	 	 	 	 
	Section 3.01. Dividend
	 	 	14	 
	Section 3.02. Game License Agreements
	 	 	14	 
	Section 3.03. Employees
	 	 	15	 
	Section 3.04. Real Properties
	 	 	15	 
	Section 3.05. Existing Agreements
	 	 	16	 
	Section 3.06. Shared Contracts
	 	 	16	 
	Section 3.07. Intellectual Property License
	 	 	17	 
	Section 3.08. Further Assurances
	 	 	17	 
	 
	 	 	 	 
	ARTICLE 4
	 	 	 	 
	No Representations or Warranties
	 	 	 	 
	 
	 	 	 	 
	Section 4.01. No Representations or Warranties
	 	 	17	 
	 
	 	 	 	 
	ARTICLE 5
	 	 	 	 
	Access to Information
	 	 	 	 
	 
	 	 	 	 
	Section 5.01. Access to Information
	 	 	17	 
	Section 5.02. Litigation Cooperation
	 	 	18	 
	Section 5.03. Reimbursement; Ownership of Information
	 	 	19	 
	Section 5.04. Retention of Records
	 	 	19	 
	Section 5.05. Confidentiality
	 	 	20	 

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	 	 	Page	 
	Section 5.06. Privileged Information
	 	 	21	 
	 
	 	 	 	 
	ARTICLE 6
	 	 	 	 
	Other Agreements
	 	 	 	 
	 
	 	 	 	 
	Section 6.01. Ancillary Agreements
	 	 	21	 
	Section 6.02. Intergroup Agreements
	 	 	22	 
	Section 6.03. Rights and Liabilities under this Agreement, Ancillary Agreements and Intergroup Agreements
	 	 	22	 
	 
	 	 	 	 
	ARTICLE 7
	 	 	 	 
	Indemnification
	 	 	 	 
	 
	 	 	 	 
	Section 7.01. SDG Indemnification of Shanda Group
	 	 	22	 
	Section 7.02. Shanda Indemnification of SDG Group
	 	 	22	 
	Section 7.03. Procedures
	 	 	23	 
	Section 7.04. Calculation of Indemnification Amount
	 	 	24	 
	Section 7.05. Contribution
	 	 	24	 
	Section 7.06. Non-Exclusivity of Remedies
	 	 	24	 
	Section 7.07. Survival of Indemnities
	 	 	25	 
	 
	 	 	 	 
	ARTICLE 8
	 	 	 	 
	Miscellaneous
	 	 	 	 
	 
	 	 	 	 
	Section 8.01. Notices
	 	 	25	 
	Section 8.02. Amendments; No Waivers
	 	 	26	 
	Section 8.03. Expenses
	 	 	26	 
	Section 8.04. Successors and Assigns
	 	 	26	 
	Section 8.05. Governing Law
	 	 	26	 
	Section 8.06. Counterparts; Effectiveness; Third-Party Beneficiaries
	 	 	26	 
	Section 8.07. Entire Agreement
	 	 	27	 
	Section 8.08. Jurisdiction
	 	 	27	 
	Section 8.09. WAIVER OF JURY TRIAL
	 	 	27	 
	Section 8.10. Termination
	 	 	27	 
	Section 8.11. Severability
	 	 	28	 
	Section 8.12. Survival
	 	 	28	 
	Section 8.13. Captions
	 	 	28	 
	Section 8.14. Specific Performance
	 	 	28	 
	Section 8.15. Performance
	 	 	28	 

Schedules

	 	 	 
	Annex I

	 	Form of SDG (HK) Instrument of Transfer
	Annex II

	 	Forms of Deferred Revenues Transfer Agreements
	 

	 	 
	Exhibit A

	 	Form of Cooperation Agreement
	Exhibit B

	 	Form of Intellectual Property License Agreement

ii

 

	 	 	 
	Exhibit C

	 	Form of Management Consulting Agreement
	Exhibit D

	 	Form of Non-Competition Agreement
	Exhibit E

	 	Form of Sales Agency Agreement

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MASTER SEPARATION AGREEMENT

     MASTER SEPARATION AGREEMENT dated as of July 1, 2008 (the “Agreement”) between Shanda
Interactive Entertainment Limited, an exempted international business company organized and validly
existing under the laws of the Cayman Islands (“Shanda”), and Shanda Games Limited, an exempted
international business company organized and validly existing under the laws of the Cayman Islands
and a wholly-owned Subsidiary of Shanda (“SDG”).

W I T N E S S E T H:

     WHEREAS, the Board of Directors of Shanda has determined that it would be appropriate and
desirable to undertake an internal reorganization to separate Shanda’s online game business from
its other businesses (the “Separation”);

     WHEREAS, Shanda has caused SDG to be incorporated for purposes of the Separation;

     WHEREAS, in order to effect the Separation, Shanda and SDG desire for (i) Shanda to contribute
and transfer to SDG, and for SDG to receive and assume, directly or indirectly, certain assets and
liabilities, and (ii) SDG to transfer to Shanda, and for Shanda to receive and assume, directly or
indirectly, certain assets and liabilities; in each case, as more fully set forth in this Agreement
and the Ancillary Agreements; and

     WHEREAS, the parties hereto have determined to set forth the principal actions required to
effect the Separation and to set forth certain agreements that will govern the relationship between
the parties following the Separation.

     NOW, THEREFORE, in consideration of the mutual covenants contained in this Agreement, the
parties hereby agree as follows:

ARTICLE 1

Definitions

     Section 1.01. Definitions. The following terms, as used herein, have the following meanings:

     “Action” means any demand, claim, suit, action, arbitration, inquiry, investigation or other
proceeding by or before any Governmental Authority or any arbitration or mediation tribunal.

     “Affiliate” means, with respect to any Person, any Person directly or indirectly controlling,
controlled by, or under common control with, such other Person; provided that for purposes of this
Agreement, no member of the Shanda Group shall be deemed to be an Affiliate of the SDG Group
following the

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Separation and no member of the SDG Group shall be deemed to be an Affiliate of the Shanda
Group following the Separation. For the purposes of this definition, “control” means the
possession, directly or indirectly, of the power to direct or cause the direction of the management
and policies of a Person, whether through the ownership of voting securities, by contract or
otherwise, and the terms “controlling” and “controlled” have meanings correlative to the foregoing.

     “Agreement” has the meaning set forth in the preamble.

     “Ancillary Agreements” has the meaning set forth in Section 2.04.

     “Applicable Law” means, with respect to any Person, any national, federal, state, local or
foreign law (statutory, common or otherwise), constitution, treaty, convention, ordinance, code,
rule, regulation, order, injunction, judgment, decree, ruling, directive, guidance, instruction,
direction, permission, waiver, notice, condition, limitation, restriction or prohibition or other
similar requirement enacted, adopted, promulgated, imposed, issued or applied by a Governmental
Authority that is binding upon or applicable to such Person, its properties or assets or its
business or operations, as amended unless expressly specified otherwise.

     “Assets” means assets, properties and rights (including goodwill) of every kind and
description, wherever located, whether real, personal or mixed, tangible or intangible, including
the following:

     (i) all personal property and interests therein, including machinery, equipment,
furniture, office equipment, communications equipment, vehicles and other tangible
property;

     (ii) all real property and leases of, and other interests in, real property, in each
case together with all buildings, fixtures and improvements erected thereon;

     (iii) all rights under all contracts, agreements, leases, licenses, commitments,
sales and purchase orders and other instruments;

     (iv) all raw materials, work-in-process, finished goods, supplies and other
inventories;

     (v) all accounts, notes and other receivables;

     (vi) all prepaid expenses, including taxes, leases and rentals;

     (vii) all cash or cash equivalents on hand or in banks;

     (viii) all rights, claims, credits, causes of action or rights of set-off against
third parties, including unliquidated rights under manufacturers’ and vendors’ warranties;

2

 

     (ix) all Intellectual Property Rights;

     (x) all licenses, permits and governmental authorizations; and

     (xi) all books, records, files and papers, whether in hard copy or computer or other
electronic format, including information, sales and promotional literature, manuals and
data, sales and purchase correspondence, lists of present and former suppliers, lists of
present and former customers, personnel and employment records.

     “Business” means, as the context requires, the Shanda Business or the SDG Business.

     “Business Day” means a day, other than Saturday, Sunday or other day on which commercial banks
in Shanghai, Hong Kong or the Cayman Islands are authorized or required by Applicable Law to close.

     “Claim” has the meaning set forth in Section 7.03(a).

     “Confidential Information” has the meaning set forth in Section 5.05.

     “Consents” has the meaning set forth in Section 2.03(a).

     “Cooperation
Agreement” means the Cooperation Agreement
(SDO) in the form attached as
Exhibit A, to be entered into by and among Shanghai Shanda, Nanjing Shanda, Shanghai
Shulong Technology, Shanghai Shulong and Nanjing Shulong on the Separation Date.

     “Deferred Revenues” means deferred revenues (including pre-paid cards in the distributors’
inventory and unconsumed game points in game users’ accounts) generated up to and immediately prior
to the Separation Date from the sale of pre-paid cards by the Shanda Networking Entities prior to
the Separation Date which as of the Separation Date have not been recognized as “revenues” by
Shanda in accordance with the generally applied accounting principals in the United States of
America.

     “Deferred Revenues Transfer Agreements” has the meaning set forth in Section 2.01(c)(ii).

     “Disposing Party” has the meaning set forth in Section 5.04.

     “Employees Transferred to SDG” has the meaning set forth in Section 3.03(a).

     “Employees Transferred to Shanda” has the meaning set forth in Section 3.03(b).

     “Games Assets” has the meaning set forth in Section 2.01(c).

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     “Games Liabilities” has the meaning set forth in Section 2.01(f).

     “Governmental Approvals” has the meaning set forth in Section 2.03(a).

     “Governmental Authority” means any multinational, foreign, national, federal, state, local or
other governmental, statutory or administrative authority, regulatory body or commission or any
court, tribunal or judicial or arbitral authority which has any jurisdiction or control over either
party (or their Affiliates).

     “Group” means, as the context requires, the SDG Group or the Shanda Group.

     “Hangzhou Bianfeng” means Hangzhou Bianfeng Networking Co., Ltd. ().

     “Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of
China.

     “IDC Service Agreements” has the meaning set forth in Section 2.01(c)(i).

     “Indemnified Party” has the meaning set forth in Section 7.03(a).

     “Indemnifying Party” has the meaning set forth in Section 7.03(a).

     “Intellectual Property License Agreement” means the Intellectual Property License Agreement in
the form attached as Exhibit B, to be entered into by and between Shanda Computer and
Shengqu on the Separation Date.

     “Intellectual Property Right” means any trademark, service mark, trade name, mask work,
invention, patent, trade secret, copyright, know-how (including any registrations or applications
for registration of any of the foregoing) or any other similar type of proprietary intellectual
property right.

     “Intergroup Agreements” means the Cooperation Agreement, the Intellectual Property License
Agreement, the Lease Agreements, the Sales Agency Agreement, the Non-Competition Agreement and the
Management Consulting Agreement.

     “Lease Agreements” has the meaning set forth in Section 3.04(b).

     “Liabilities” means any and all claims, debts, liabilities and obligations, absolute or
contingent, matured or not matured, liquidated or unliquidated, accrued or unaccrued, known or
unknown, whenever arising, including all costs and expenses relating thereto, and including those
debts, liabilities and obligations
arising under this Agreement, any Applicable Law, or any award of any arbitrator of any kind,
and those arising under any agreement, commitment or undertaking.

4

 

     “Losses” means, with respect to any Person, any and all damages, losses, liabilities and
expenses incurred or suffered by such Person (including reasonable expenses of investigation and
reasonable attorneys’ fees and expenses in connection with any and all Actions or threatened
Actions).

     “Management Consulting Agreement” means the Management Consulting Agreement in the form
attached as Exhibit C, to be entered into by and between Shengguan Business Consulting
(Shanghai) Co., Ltd. () and Shengqu on the Separation Date.

     “Nanjing Shanda” means Nanjing Shanda Networking Co., Ltd ().

     “Nanjing Shulong” means Nanjing Shulong Computer Technology Co., Ltd.
().

     “Non-Competition Agreement” means the Non-Competition Agreement in the form attached as
Exhibit D, to be entered into by and between Shanda and SDG as of the Separation Date.

     “Non-Games Assets” has the meaning set forth in Section 2.01(d).

     “Non-Games Liabilities” has the meaning set forth in Section 2.01(g).

     “Person” means an individual, corporation, limited liability company, partnership,
association, trust or other entity or organization, including a governmental or political
subdivision or an agency or instrumentality thereof.

     “Privileges” has the meaning set forth in Section 5.06(a).

     “Privileged Information” has the meaning set forth in Section 5.06(a).

     “Real Properties” has the meaning set forth in Section 2.01(e).

     “Real Property Interests” has the meaning set forth in Section 2.01(e).

     “Real Property Services Agreement” has the meaning set forth in Section 3.04(a).

     “Real Property Transfer” has the meaning set forth in Section 2.01(e).

     “Receiving Party” has the meaning set forth in Section 5.04.

     “Representatives” has the meaning set forth in Section 5.05.

     “Sales Agency Agreement” means the Sales Agency Agreement () in the form attached
as Exhibit E, to be entered into by and among

5

 

Shengfutong, Shanghai Shulong Technology,
Shanghai Shulong and Nanjing Shulong on the Separation Date.

     “SDG” has the meaning set forth in the preamble.

     “SDG Assumed Actions” has the meaning set forth in Section 5.02(a).

     “SDG Business” means the business conducted by each member of the SDG Group from time to time,
whether before, on or after the Separation.

     “SDG Contract Party” has the meaning set forth in Section 3.06(a).

     “SDG Group” means SDG and its Subsidiaries. Schedule 1.01 sets forth the name,
jurisdiction and ownership of each member of the SDG Group immediately after the consummation of
the transactions contemplated by Sections 2.01(a) and 2.01(b).

     “SDG (HK)” means Shanda Games Holdings (HK) Limited, a company organized and validly existing
under the laws of Hong Kong.

     “SDG (HK) Instrument of Transfer” has the meaning set forth in Section 2.01(a).

     “SDG (HK) Shares” has the meaning set forth in Section 2.01(a).

     “SDG Indemnitees” has the meaning set forth in Section 7.02.

     “Separation” has the meaning set forth in the recitals to this Agreement.

     “Separation Date” means July 1, 2008 at 0:00 a.m., Shanghai time, or such other date and time
as may be fixed by the Board of Directors of Shanda.

     “Separation Documents” means this Agreement, the Ancillary Agreements and the Intergroup
Agreements.

     “Shanda” has the meaning set forth in the preamble.

     “Shanda Assumed Actions” has the meaning set forth in Section 5.02(a).

     “Shanda Business” means the business conducted by each member of the Shanda Group for time to
time, whether before, on or after the Separation (which, for the avoidance of doubt, excludes the
SDG Business).

     “Shanda Computer” means Shanda Computer (Shanghai) Co., Ltd. ().

     “Shanda Group” means Shanda and its Subsidiaries (other than all members of the SDG Group).

6

 

     “Shanda Indemnitees” has the meaning set forth in Section 7.01.

     “Shanda Networking Entities” means Shanghai Shanda, Nanjing Shanda and Hangzhou Bianfeng.

     “Shanda Networking VIE Agreements” has the meaning set forth in Section 2.01(d).

     “Shanghai” means Shanghai, the People’s Republic of China.

     “Shanghai Shanda” means Shanghai Shanda Networking Co., Ltd. ().

     “Shanghai Shulong” means Shanghai Shulong Computer Technology Co., Ltd.
().

     “Shanghai Shulong Technology” means Shanghai Shulong Technology Co., Ltd.
().

     “Shared Contract” has the meaning set forth in Section 3.06(a).

     “Shengfutong” means Shanghai Shengfutong Electronic Commerce Co., Ltd.
().

     “Shengqu” means Shengqu Information Technology (Shanghai) Co., Ltd.
().

     “Shengqu Game License Agreement” has the meaning set forth in Section 3.02(b).

     “Shulong Entities” means Shanghai Shulong Technology, Shanghai Shulong and Nanjing Shulong.

     “Shulong VIE Agreements” has the meaning set forth in Section 2.01(b).

     “Subsidiary” means, with respect to any Person, any other entity of which securities or other
ownership interests having ordinary voting power to elect a majority of the board of directors or
other persons performing similar functions
are at the time directly or indirectly owned by such Person, or any variable interest entity
that such Person directly or indirectly controls through contractual arrangements.

     “Third-Party Claim” has the meaning set forth in Section 7.03(b).

     “Third Party” means a Person that is not an Affiliate of any member of the SDG Group or the
Shanda Group.

7

 

     “Third Party Game License Agreement” has the meaning set forth in Section 3.02(a).

     Section 1.02. Interpretation. (a) In this Agreement, unless the context clearly indicates
otherwise:

     (i) words used in the singular include the plural and words used in the plural
include the singular;

     (ii) references to any Person include such Person’s successors and assigns but, if
applicable, only if such successors and assigns are permitted by this Agreement;

     (iii) reference to any gender includes the other gender;

     (iv) the words “include,” “includes” and “including” shall be deemed to be followed
by the words “without limitation”;

     (v) reference to any Article, Section, Exhibit or Schedule means such Article or
Section of, or such Exhibit or Schedule to, this Agreement, as the case may be, and
references in any Section or definition to any clause means such clause of such Section or
definition;

     (vi) the words “herein,” “hereunder,” “hereof,” “hereto” and words of similar import
shall be deemed references to this Agreement as a whole and not to any particular Section
or other provision hereof;

     (vii) reference to any agreement, instrument or other document means such agreement,
instrument or other document as amended, supplemented and modified from time to time to
the extent permitted by the provisions thereof and by this Agreement;

     (viii) reference to any law (including statutes and ordinances) means such law
(including all rules and regulations promulgated thereunder) as amended, modified,
codified or reenacted, in whole or in part, and in effect at the time of determining
compliance or applicability;

     (ix) relative to the determination of any period of time, “from” means “from and
including,” “to” means “to but excluding” and “through” means “through and including”;

     (x) the titles to Articles and headings of Sections contained in this Agreement have
been inserted for convenience of reference only and shall not be deemed to be a part of or
to affect the meaning or interpretation of this Agreement; and

     (xi) unless otherwise specified in this Agreement, all references to dollar amounts
herein shall be in respect of lawful currency of the United States.

8

 

ARTICLE 2

The Separation

     Section 2.01. The Separation. Upon the terms and subject to the conditions set forth herein,
each of Shanda and SDG hereby agrees to consummate the following transactions, effective as of the
Separation Date, in the order set forth below (except for transactions expressly contemplated by
this Agreement to take place at another time):

     (a) Shanda shall contribute to SDG all of the issued and outstanding share capital of SDG (HK)
(the “SDG (HK) Shares”) pursuant to an instrument of transfer substantially in the form attached as
Annex I (the “SDG (HK) Instrument of Transfer”);

     (b) SDG shall cause Shengqu to enter into each of the agreements listed on Schedule
2.01(b) with each of the Shulong Entities and each of the shareholders of Shanghai Shulong
Technology, each effective as of the Separation Date (the “Shulong VIE Agreements”);

     (c) Shanda shall, and shall cause its Subsidiaries to, contribute, convey, transfer, assign
and deliver to the SDG Group, and SDG shall receive and accept on behalf of itself and other
members of the SDG Group, all of Shanda’s and its Subsidiaries’ right, title and interest in, to
and under the following Assets (together with the SDG (HK) Shares and the interests acquired by SDG
pursuant to Section 2.01(a) and Section 2.01(b), the “Games Assets”):

     (i) all rights under the IDC service agreements listed on Schedule 2.01(c)(i)
(the “IDC Service Agreements”), each of which shall either be assigned by one of the
Shanda Networking Entities to one of the Shulong Entities or be terminated by the Shanda
Networking Entities who will, together with other members of the Shanda Group, use
reasonable efforts to cause the Third Parties who are party to the IDC Service Agreements
to enter into new IDC service agreements similar to the
terminated IDC Service Agreements with the Shulong Entities, in each case effective
as of the Separation Date;

     (ii) all Deferred Revenues, which shall be transferred to Shengfutong or the Shulong
Entities pursuant to and in accordance with Deferred Revenues Transfer Agreements
substantially in the forms attached as Annex II hereto, effective as of the
Separation Date (the “Deferred Revenues Transfer Agreements”);

     (iii) all Intellectual Property Rights listed on Schedule 2.01(c)(iii), which
either (A) shall have been transferred to members of the SDG Group prior to the Separation
Date or (B) shall be transferred to members of the SDG Group effective as of the
Separation Date; and

9

 

     (iv) all personal tangible properties (including servers, computers and related
equipments) and interests therein, listed on Schedule 2.01(c)(iv), which shall be
transferred to members of the SDG Group, in each case effective as of the Separation Date;

provided, that “Games Assets” shall not include any Non-Games Assets or any other Assets expressly
contemplated by this Agreement to be retained by the Shanda Group following the Separation.

     (d) SDG shall cause Shengqu to assign each of the agreements listed on Schedule
2.01(d) with the Shanda Networking Entities (the “Shanda Networking VIE Agreements”) to Shanda
Computer, a member of the Shanda Group, in each case effective as of the Separation Date;

     (e) SDG shall, and shall cause its Subsidiaries to, convey, transfer, assign and deliver to
the Shanda Group, and Shanda shall receive and accept on behalf of itself and other members of the
Shanda Group, all of SDG’s and its Subsidiaries’ right, title and interest in, to and under the
following Assets (“Non-Games Assets”):

     (i) all rights (the “Real Property Interests”) in the real properties listed on
Schedule 2.01(e)(i) and the plants, buildings and structures thereon
(collectively, the “Real Properties”), which shall be transferred from the SDG Group to
the Shanda Group in the manner set forth in the Plan for Transfer of Real Property
Interests set forth in Schedule 2.01(e)(i) (the “Real Property Transfer”);

     (ii) all Intellectual Property Rights listed on Schedule 2.01(e)(ii), which
either (A) shall have been transferred to members of the Shanda Group prior to the
Separation Date or (B) shall be transferred to members of the Shanda Group effective as of
the Separate Date;

     (iii) all personal tangible properties (including servers, computers and related
equipments) and interests therein, listed on
Schedule 2.01(e)(iii), which shall be transferred to members of the Shanda
Group, in each case effective as of the Separation Date

     (f) SDG shall, and shall cause the other members of the SDG Group to, assume and agree to
faithfully perform, fulfill and otherwise discharge the following Liabilities (“Games
Liabilities”):

     (i) any and all Liabilities that are expressly contemplated by this Agreement
(including Sections 2.05, 3.06 and 5.02) as Liabilities to be assumed by any member of the
SDG Group; and

     (ii) any and all Liabilities (whether arising before, on or after the Separation Date
and whether based on facts, events, actions or failures to act occurring before, on or
after the Separation Date), including any

10

 

Liabilities relating to, or arising from or in
connection with any act or failure to act by any director, officer, employee, agent or
representative (whether or not such act or failure to act is or was within such Person’s
authority), relating to, arising from or in connection with:

     (A) the ownership or use of any Games Assets; or

     (B) the operation or conduct of the SDG Business or the ownership or use of
any Assets (except for the Non-Games Assets) by any member of the SDG Group in
connection therewith, including any Liabilities arising pursuant to any Shengqu
Game License Agreement or Third Party Game License Agreement;

provided, that “Games Liabilities” shall not include any Liabilities that are expressly
contemplated by this Agreement as Liabilities to be retained or assumed by any member of the Shanda
Group. SDG hereby irrevocably waives, releases and discharges, and shall cause each other member
of the SDG Group to irrevocably waive, release and discharge, effective as of the Separation Date,
Shanda and each other member of the Shanda Group from any and all Games Liabilities.

     (g) Shanda shall, and shall cause the other members of the Shanda Group to, assume and agree
to faithfully perform, fulfill and otherwise discharge the following Liabilities (“Non-Games
Liabilities”):

     (i) any and all Liabilities that are expressly contemplated by this Agreement as
Liabilities to be assumed by any member of the Shanda Group; and

     (ii) any and all Liabilities (whether arising before, on or after the Separation Date
and whether based on facts, events, actions or failures to act occurring before, on or
after the Separation Date), including any Liabilities relating to, or arising from or in
connection with any act or
failure to act by any director, officer, employee, agent or representative (whether
or not such act or failure to act is or was within such Person’s authority), relating to,
arising from or in connection with:

     (A) the ownership or use of any Non-Games Assets; or

     (B) the operation or conduct of the Shanda Business or the ownership or use
of any assets by any member of the Shanda Group in connection therewith;

     provided, that “Non-Games Liabilities” shall not include any Liabilities that are expressly
contemplated by this Agreement as Liabilities to be retained or assumed by any member of the SDG
Group. Shanda hereby irrevocably waives, releases and discharges, and shall cause each other
member of the Shanda Group

11

 

to irrevocably waive, release and discharge, effective as of the
Separation Date, SDG and each other member of the SDG Group from any and all Non-Games Liabilities.

     Section 2.02. Deferred Transactions. Except as otherwise provided in this Agreement, the
transactions contemplated by Section 2.01 shall be effective as of the Separation Date. If and to
the extent any such transaction that is intended to be consummated as of the Separation Date is not
consummated as of the Separation Date, whether as a result of the failure to obtain any
Governmental Approval or Consent in a timely fashion or otherwise, the parties shall cooperate in a
mutually agreeable arrangement, including sub-contracting, sub-licensing or sub-leasing
arrangement, such that the applicable party would obtain such benefits and assume such obligations
as intended hereunder. Without limiting the foregoing, the party retaining any Asset that is
intended to be transferred as of the Separation Date but not transferred as of the Separation Date
shall thereafter hold such Asset for the use and benefit, insofar as reasonably possible, of the
intended transferee of such Asset hereunder (at the expense of such intended transferee) and shall
take such other actions as may be reasonably requested by the intended transferee of such Asset (at
the expense of such intended transferee) in order to place such intended transferee, insofar as
reasonably possible, in the same position as if such Asset had been transferred as contemplated
hereunder. The obligations set forth in the two preceding sentences shall continue until such date
when all transactions contemplated by Section 2.01 shall have been consummated and become
effective.

     Section 2.03. Governmental Approvals and Third Party Consents. (a) The parties shall
cooperate with each other in determining whether any action by or in respect of, or filing with,
any Governmental Authority (“Governmental Approvals”), or any actions, consents, approvals or
waivers from any Third Party (“Consents”), are required in connection with the transactions
contemplated hereunder, including to effect the transactions contemplated by Section 2.01, and
shall cooperate with each other and use reasonable efforts to obtain any such required Governmental
Approvals and Consents.

     (b) If and to the extent the consummation of any transaction contemplated hereunder requires
any Governmental Approval or Consent that is not obtained, then the consummation of such
transaction shall be automatically deferred until such time as all required Governmental Approvals
and Consents for the consummation of such transaction are obtained, and unless Shanda otherwise
determines, shall be consummated as promptly as practicable after all such required Governmental
Approvals and Consents are obtained.

     (c) Anything in this Agreement to the contrary notwithstanding, this Agreement shall not
constitute an agreement to assign any Asset or any claim or right or any benefit arising thereunder
or resulting therefrom or to assume any Liability if such assignment or assumption, without the
consent of a Third Party thereto, would constitute a breach or other contravention of such Asset or

12

 

Liability or in any way adversely affect the rights of any member of the Shanda Group or the SDG
Group thereunder.

     Section 2.04. Documents Relating to Transfer of Assets and Assumption of Liabilities. In
furtherance of the transactions contemplated by this Agreement, each of Shanda and SDG agrees to
execute and deliver, and cause to be executed and delivered, such contribution agreements, deeds,
bills of sale, stock powers, certificates of title, endorsements, assignments of contracts and
other good and sufficient instruments of conveyance, transfer and assignment (including the
agreements attached hereto as Annexes) (the “Ancillary Agreements”) as necessary to evidence (i)
the valid and effective contribution, conveyance, transfer, assignment and delivery of the Games
Assets to the SDG Group, (ii) the valid and effective contribution, conveyance, transfer,
assignment and delivery of the Non-Games Assets to the Shanda Group, (iii) the valid and effective
assumption of the Games Liabilities by SDG and (iv) the valid and effective assumption of the
Non-Games Liabilities by Shanda, in each case as contemplated hereunder.

     Section 2.05. Novation of Assumed Liabilities. (a) At the request of Shanda, SDG shall use
its reasonable efforts to obtain, and to cause to be obtained, any consent, substitution, approval
or amendment required to novate or assign all Liabilities that constitute Games Liabilities, or to
obtain in writing the unconditional release of all parties to such arrangements other than any
member of the SDG Group, so that, in any such case, members of the SDG Group will be solely
responsible for such Liabilities; provided that if such consent, substitution, approval or
amendment is not obtained as of the Separation Date, SDG shall indemnify and hold harmless members
of the Shanda Group from any and against all Losses arising from or relating to such Liabilities in
accordance with the provisions of Section 7.01.

     (b) At the request of SDG, Shanda shall use its reasonable efforts to obtain, and to cause to
be obtained, any consent, substitution, approval or amendment required to novate or assign all
Liabilities that constitute Non-Games Liabilities, or to obtain in writing the unconditional
release of all parties to such
arrangements other than any member of the Shanda Group, so that, in any such case, members of
the Shanda Group will be solely responsible for such Liabilities; provided that if such consent,
substitution, approval or amendment is not obtained as of the Separation Date, Shanda shall
indemnify and hold harmless members of the SDG Group from any and against all Losses arising from
or relating to such Liabilities in accordance with the provisions of Section 7.02.

     Section 2.06. Remedial Actions. If after the Separation Date, the parties discover that,
contrary to the agreements between the parties, any Assets or Liabilities were by mistake or
omission, transferred or assigned to or assumed by (or not transferred or assigned to or not
assumed by) the Shanda Group or the SDG Group, as the case may be, which should have been
transferred or assigned to or assumed by the SDG or the Shanda Group, as the case may be, the
parties

13

 

shall cooperate in good faith to take any and all actions necessary to effect the transfer
or assignment, or re-transfer or re-assignment, of such Assets or the assumption or re-assumption
of such Liabilities by the appropriate party and shall not use the remedial actions contemplated
herein to alter the original intent of the parties hereto with respect to the Separation. Each
party shall reimburse the other or make other financial adjustments (including cash reserves) or
other adjustments to remedy any mistakes or omissions relating to any of the Assets transferred
hereby or any of the Liabilities assumed hereby.

ARTICLE 3

Other Separation Matters

     Section 3.01. Dividend. Immediately following the Separation, Shengqu shall be a direct
wholly-owned Subsidiary of SDG (HK), which shall be a direct wholly-owned Subsidiary of SDG, which
shall be a direct wholly-owned Subsidiary of Shanda. The parties hereby agree that (i) all amounts
which may be legally distributed by Shengqu under Applicable Law for the year ended December 31,
2007 and the six-month period ended June 30, 2008 after the completion of the audit of the
financial statements for the applicable periods and the due payment by Shengqu of the tax for such
applicable periods, shall be distributed and paid to SDG (HK), (ii) all amounts which may be
legally distributed by SDG (HK), including any amounts received pursuant to the foregoing (i) under
Applicable Law for the year ended December 31, 2007 and the six months ended June 30, 2008 shall be
distributed and paid to SDG, and (iii) all amounts which may be legally distributed by SDG,
including any amounts received pursuant to the foregoing (ii) under Applicable Law for the year
ended December 31, 2007 and the six months ended June 30, 2008 shall be distributed and paid to
Shanda, in each case of (i), (ii) and (iii), promptly after such amounts have been calculated in
accordance with the applicable accounting standards applied on a consistent basis. SDG agrees to,
and agrees to cause Shengqu and SDG (HK) to, take any and all actions necessary in furtherance of
the foregoing, including the adoption of the relevant resolutions by the respective board of
directors of Shengqu and SDG (HK) to declare the dividends set forth in clauses (i) and (ii)
above, respectively.

     Section 3.02. Game License Agreements. (a) On or promptly after the Separation Date, the
parties shall use reasonable efforts to obtain the approval of each and all Third Parties party to
the game license agreements listed on Schedule 3.02(a) (each, a “Third Party Game License
Agreement”) to amend such Third Party Game License Agreements to remove each Shanda Networking
Entity except for Shanghai Shanda as sublicensees and to add each Shulong Entity as sublicensees.

     (b) Shanda and SDG shall (i) cause the parties to the game license agreements listed on
Schedule 3.02(b) (each, a “Shengqu Game License Agreement”) to terminate each such
agreement and (ii) cause Shengqu and each

14

 

of the Shulong Entities to enter into game license
agreements for Shengqu to grant license to the Shulong Entities for the games covered by the
Shengqu Game License Agreements, in each case effective as of the Separation Date.

     Section 3.03. Employees. (a) Shanda shall cause each of the individuals listed on
Schedule 3.03(a) (the “Employees Transferred to SDG”) to (i) resign from each member of the
Shanda Group with whom such employee has an employment relationship immediately prior to the
Separation and (ii) enter into an employment agreement with members of the SDG Group, in each case
effective as of the Separation Date.

     (b) Shanda shall (i) cause each of the individuals listed on Schedule 3.03(b) (the
“Employees Transferred to Shanda”) to (i) resign from each member of the SDG Group with whom such
employee has an employment relationship immediately prior to the Separation and (ii) enter into an
employment agreement with members of the Shanda Group, in each case effective as of the Separation
Date.

     (c) Notwithstanding any provision to the contrary set forth herein (including Section 5.02),
(i) the Shanda Group and the SDG Group, respectively, shall be solely liable for any Action brought
by or against any Employee Transferred to SDG and any Employee Transferred to Shanda, respectively,
if and to the extent such Action arises from or is based on facts, events or actions occurring
prior to the Separation Date; and (ii) the SDG Group and the Shanda Group, respectively, shall be
solely liable for any Action brought by or against any Employee Transferred to SDG and any Employee
Transferred to Shanda, respectively, if and to the extent such Action arises from or is based on
facts, events or actions occurring after the Separation Date.

     Section 3.04. Real Properties. (a) During the period from the date hereof until the
consummation of the Real Property Transfer, SDG (i) shall not sell or otherwise transfer, or permit
the sale or other transfer of, any Real Properties or any interests therein without the prior
written consent of Shanda, (ii) shall use its
reasonable efforts to maintain in good operating condition Parcel One and Parcel Two, and the
plants, buildings and structures thereon, and (iii) shall maintain in full force and effect all
existing agreements providing insurance coverage, maintenance and security services and other
services for Parcel One and Parcel Two, and the plants, buildings and structures thereon
(collectively, the “Real Property Service Agreements”), as in effect as of the date hereof.

     (b) After the consummation of the Real Property Transfer, Shanda shall cause the relevant
members of the Shanda Group to enter into one or more lease agreements (the “Lease Agreements”) in
a form mutually agreed by Shanda and SDG, with one or more members of the SDG Group designated in
such written notice, to lease one or more of the Real Properties to such designated members of the
SDG Group.

15

 

     (c) Notwithstanding any provisions to the contrary herein, (i) all costs and premiums payable
by the Real Property Holding Companies under any Real Property Service Agreement during the term of
the applicable Lease Agreement shall be passed on to the SDG Group in the form of increased rent
under such Lease Agreement; and (ii) the rent in any Lease Agreement shall accrue commencing on the
Separation Date.

     Section 3.05. Existing Agreements. Except as otherwise provided in this Agreement, any
Ancillary Agreement or Intergroup Agreement or as mutually agreed by the parties, all contracts,
agreements, instruments, commitments, understandings or other arrangements, whether or not in
writing between (or relating to) any member(s) of the SDG Group, on the one hand, and any member(s)
of the Shanda Group, on the other hand, in existence immediately prior to the Separation Date shall
remain effective in accordance with their terms.

     Section 3.06. Shared Contracts. (a) Schedule 3.06 sets forth each agreement existing
as of the date hereof between a member of the SDG Group (the “SDG Contract Party”) and a Third
Party, where such SDG Contract Party contracts with such Third Party for the benefit of Shanda and
all of its Subsidiaries and Affiliates (including members of the Shanda Group) (each, a “Shared
Contract”). Effective as of the Separation Date, SDG agrees, and agrees to cause the other members
of the SDG Group, (i) not to amend, modify, terminate or cancel, nor waive any rights, claims or
benefits to which any Subsidiary of Shanda (including members of the Shanda Group) is entitled
under, nor take any action that would constitute a default under or give rise to any right of
termination, cancellation or acceleration of any right or obligation of any Subsidiary of Shanda
(including members of the Shanda Group) or to a loss of any benefit to which any Subsidiary of
Shanda (including members of the Shanda Group) is entitled under, a Shared Contract, without first
obtaining the prior written consent of Shanda, (ii) to cooperate in any reasonable arrangement
requested by Shanda under which the SDG Contract Party would enforce a Shared Contract for the
benefit of any Subsidiary of Shanda (including members of the Shanda Group), (iii) to take such
actions as may be reasonably requested by
Shanda to enable members of the Shanda Group to receive substantially the same rights and
benefits under a Shared Contract received by members of the SDG Group.

     (b) Shanda hereby agrees to bear, and cause the other applicable members of the Shanda Group
to bear, a portion of the costs incurred by the applicable SDG Contract Party under each Shared
Contract in proportion to the benefits derived by Shanda or such other member of the Shanda Group
under such Shared Contract.

     (c) Shanda hereby agrees to reimburse each SDG Contract Party for any and all Liabilities
incurred by such SDG Contract Party upon taking any actions under the applicable Shared Contract
upon the request of Shanda given pursuant to clause (ii) or (iii) of Section 3.06(a).

16

 

     Section 3.07. Intellectual Property License. Shanda and SDG shall enter into the
Intellectual Property License Agreement effective as of the Separation Date and shall perform, and
cause the other members of the Shanda Group and the SDG Group, respectively, to perform their
respective obligations under the Intellectual Property License Agreement.

     Section 3.08. Further Assurances. In addition to the actions specifically provided for
elsewhere in this Agreement, the parties shall use their respective reasonable efforts to take, or
cause to be taken, all actions, and to do, or cause to be done, all things, reasonably necessary,
proper or advisable under Applicable Laws, regulations and agreements or otherwise to consummate
and make effective the transactions contemplated by this Agreement.

ARTICLE 4

No Representations or Warranties

     Section 4.01. No Representations or Warranties. EXCEPT AS EXPRESSLY SET FORTH HEREIN OR IN
ANY OTHER SEPARATION DOCUMENT, NO MEMBER OF EITHER GROUP MAKES ANY REPRESENTATION OR WARRANTY OF
ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, TO ANY MEMBER OF THE OTHER GROUP OR ANY OTHER PERSON WITH
RESPECT TO ANY OF THE TRANSACTIONS CONTEMPLATED HEREUNDER OR UNDER ANY OTHER SEPARATION DOCUMENT,
OR THE BUSINESS, ASSETS, CONDITION OR PROSPECTS (FINANCIAL OR OTHERWISE) OF, OR ANY OTHER MATTER
INVOLVING, EITHER BUSINESS, OR THE SUFFICIENCY OF ANY ASSETS TRANSFERRED TO THE APPLICABLE GROUP,
OR THE TITLE TO ANY SUCH ASSETS, OR THAT ANY REQUIREMENTS OF APPLICABLE LAW ARE COMPLIED WITH
RESPECT TO THE CONTRIBUTION OR ANY ASPECT OF OR ANY TRANSACTION EFFECTED IN CONNECTION WITH THE
SEPARATION. EACH MEMBER
OF EACH GROUP SHALL TAKE ALL OF THE BUSINESS, ASSETS AND LIABILITIES TRANSFERRED TO OR ASSUMED
BY IT PURSUANT TO THIS AGREEMENT OR ANY SEPARATION DOCUMENT ON AN “AS IS, WHERE IS” BASIS, AND ALL
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE OR OTHERWISE ARE HEREBY
EXPRESSLY DISCLAIMED.

ARTICLE 5

Access to Information

     Section 5.01. Access to Information. (a) From and after the Separation Date, Shanda and SDG
shall, and shall cause each other member of the Shanda Group and SDG Group, respectively, to,
afford promptly the other Group and its agents and, to the extent required by Applicable Law,
authorized representatives

17

 

of any Governmental Authority of competent jurisdiction, reasonable
access during normal business hours to its books of account, financial and other records (including
accountant’s work papers, to the extent consents have been obtained), information, employees and
auditors to the extent necessary or useful for such other Group in connection with any audit,
investigation, dispute or litigation, complying with their obligations under this Agreement or any
Separation Document, any regulatory proceeding, any regulatory filings, complying with reporting
disclosure requirements or any other requirements imposed by any Governmental Authority or any
other reasonable business purpose of the Group requesting such access; provided that any such
access shall not unreasonably interfere with the conduct of the business of the Group providing
such access; provided further that in the event any party reasonably determines that affording any
such access to the other party would be commercially detrimental in any material respect or violate
any Applicable Law or agreement to which such party or member of its Group is a party, or waive any
attorney-client privilege applicable to such party or any member of its Group, the parties shall
use reasonable efforts to permit the compliance with such request in a manner that avoids any such
harm or consequence.

     (b) Without limiting the generality of the foregoing, each party shall use reasonable efforts
to cooperate with the other party’s reasonable information requests to enable the other party to
meet its timetable for dissemination of its earnings releases, financial statements and enable such
other party’s auditors to timely complete their audit of the annual financial statements and review
of the quarterly financial statements.

     Section 5.02. Litigation Cooperation. (a) (i) As of the Separation, the applicable member of
the SDG Group shall assume and thereafter be responsible for all Liabilities that may result from
the SDG Assumed Actions and all fees and costs relating to the defense of the SDG Assumed Actions,
including attorneys’ fees and costs incurred after the Separation. “SDG Assumed Actions” means
those Actions primarily relating to the SDG Business (except for Actions
primarily relating to the operation of the Non-Games Assets) in which any member of the Shanda
Group or any Affiliate of a member of the Shanda Group, other than any member of the SDG Group, is
a defendant or the party against whom the claim or investigation is directed. (ii) As of the
Separation, the applicable member of the Shanda Group shall assume and thereafter be responsible
for all Liabilities that may result from the Shanda Assumed Actions and all fees and costs relating
to the defense of the Shanda Assumed Actions, including attorneys’ fees and costs incurred after
the Separation. “Shanda Assumed Actions” means those Actions primarily related to the Shanda
Business (except for Actions primarily relating to the operation of the Games Assets) in which any
member of the SDG Group or any Affiliate of a member of the SDG Group, other than any member of the
Shanda Group, is a defendant or the party against whom the claim or investigation is directed.

18

 

     (b) Each party agrees that at all times from and after the Separation if an Action relating
primarily to its Business is commenced by a Third Party naming a member of either Group as
defendants thereto, then such action shall be deemed to be a SDG Assumed Action (in the case of an
Action primarily related to the SDG Business so long as such Action is not primarily related to the
Non-Games Assets) or a Shanda Assumed Action (in the case of an Action primarily related to the
Shanda Business so long as such Action is not primarily related to the Games Assets) and the party
as to which the Action primarily relates shall use its reasonable efforts to cause the other party
or member of its Group to be removed from such Action.

     (c) The parties agree that at all times from and after the Separation if an Action which does
not relate primarily to either party’s Business is commenced by a Third Party naming a member of
each Group as defendants thereto, then the parties shall cooperate and consult to the extent
necessary or advisable with respect to such Action.

     (d) Each Group shall use reasonable efforts to make available to the other Group and its
accountants, counsel, and other designated representatives, upon written request, its directors,
officers, employees and representatives as witnesses, and shall otherwise cooperate with the other
Group, to the extent reasonably required in connection with any Action arising out of either
Group’s Business prior to the Separation in which the requesting party may from time to time be
involved.

     Section 5.03. Reimbursement; Ownership of Information. (a) Each Group providing information
or witnesses to the other Group, or otherwise incurring any expense in connection with cooperating,
under Section 5.01 or Section 5.02 shall be entitled to receive from the recipient thereof, upon
the presentation of invoices therefor, payment for all out-of-pocket costs and expenses (including
attorney’s fees but excluding reimbursement for general overhead, salary and employee benefits)
actually incurred in providing such access, information, witnesses or cooperation.

     (b) All information owned by one party that is provided to the other party under Section 5.01
or Section 5.02 shall be deemed to remain the property of the providing party. Unless specifically
set forth herein, nothing contained in this Agreement shall be construed to grant or confer rights
of license or otherwise in any such information.

     Section 5.04. Retention of Records. Except as otherwise required by Applicable Law or agreed
to in writing, each party shall, and shall cause the members of its Group to, retain, in accordance
with the practice of such party applicable to the retention of its own information as in effect
from time to time, any and all information in its possession or control relating to the other
Group’s Business. Neither party shall destroy or otherwise dispose of any such information,
subject to such retention practice, unless, prior to such destruction or

19

 

disposal, the party
proposing such destruction or
disposal (the “Disposing Party”) provides not less than 30 days’
prior written notice to the other party (the “Receiving Party”), specifying the information
proposed to be destroyed or disposed of and the scheduled date for such destruction or disposal.
If the Receiving Party shall request in writing prior to the scheduled date for such destruction or
disposal that any of the information proposed to be destroyed or disposed of be delivered to the
Receiving Party, the Disposing Party shall promptly arrange for the delivery of such of the
information as was requested at the expense of the Receiving Party; provided that in the event that
the Disposing Party reasonably determines that any such provision of information would violate any
Applicable Law or agreement to which such party or member of its Group is a party, or waive any
attorney-client privilege applicable to such party or any member of its Group, the parties shall
use reasonable efforts to permit the compliance with such request in a manner that avoids any such
harm or consequence. Any records or documents that were subject to a litigation hold prior to the
Separation Date must be retained by the applicable party until such party is notified by the other
party that the litigation hold is no longer in effect.

     Section 5.05. Confidentiality. Each party acknowledges that it may have in its possession,
and, in connection with this Agreement and the Ancillary Agreements, may receive, confidential
information of the other party or any member of its Group (including information in the possession
of such other party relating to its clients or customers) (“Confidential Information”). Each party
shall hold and shall cause its directors, officers, employees, agents, consultants and advisors
(“Representatives”) to hold in strict confidence and not to use except as permitted by this
Agreement or any Ancillary Agreement all such Confidential Information concerning the other party
unless (i) such party or any of its Representatives is compelled to disclose such Confidential
Information by judicial or administrative process or by other requirements of Applicable Law or
(ii) such Confidential Information can be shown to have been (A) in the public domain through no
fault of such party or any of its Representatives, (B) lawfully acquired after the Separation Date
on a non-confidential basis from other sources not known by such party to be under any legal
obligation to keep such information confidential or (C) developed by such party or any of its
Representatives without the use of any Confidential Information of the other party.
Notwithstanding the foregoing, such party may disclose such Confidential Information to its
Representatives so long as such Persons are informed by such party of the confidential nature of
such Confidential Information and are directed by such party to treat such information
confidentially. The obligation of each party and its Representatives to hold any such Confidential
Information in confidence shall be satisfied if they exercise the same level of care with respect
to such Confidential Information as they would with respect to their own proprietary information.
If such party or any of its Representatives becomes legally compelled to disclose any documents or
information subject to this Section 5.05, such party will promptly notify the other party and, upon
request, use reasonable efforts to cooperate with the other party’s efforts to seek a protective
order or other remedy. If no such protective order or other remedy is obtained or if the

20

 

other
party waives in writing such party’s compliance with this Section 5.05, such party may furnish only
that portion of the information which it concludes, after consultation with counsel, is legally
required to be disclosed and will exercise its reasonable efforts to obtain reliable assurance that
confidential treatment will be accorded such information. Each party agrees to be responsible for
any breach of this Section 5.05 by it and its Representatives.

     Section 5.06. Privileged Information. (a) The parties acknowledge that members of the Shanda
Group, on the one hand, and members of the SDG Group, on the other hand, may possess documents or
other information regarding the other Group that is or may be subject to the attorney-client
privilege, the work product doctrine or common interest privilege (collectively, “Privileges”; and
such documents and other information collectively, the “Privileged Information”). Each party
agrees to use reasonable efforts to protect and maintain, and to cause their respective Affiliates
to protect and maintain, any applicable claim to Privilege in order to prevent any of the other
party’s Privileged Information from being disclosed or used in a manner inconsistent with such
Privilege without the other party’s consent. Without limiting the generality of the foregoing, the
parties and their respective Affiliates shall not, without the other party’s prior written consent,
(i) waive any Privilege with respect to any of the other party’s Privileged Information, (ii) fail
to defend any Privilege with respect to any such Privileged Information, or (iii) fail to take any
other actions necessary to preserve any Privilege with respect to any such Privileged Information.

     (b) Upon receipt by either party of any subpoena, discovery or other request that calls for
the production or disclosure of Privileged Information of the other party, such party shall
promptly notify the other party of the existence of the request and shall provide the other party a
reasonable opportunity to review the information and to assert any rights it may have under this
Section 5.06 or otherwise to prevent the production or disclosure of such Privileged Information.
Each party agrees that it will not produce or disclose any information that may be covered by a
Privilege of the party under this Section 5.06 unless (i) the other party has provided its written
consent to such production or disclosure (which
consent shall not be unreasonably withheld) or (ii) a court of competent jurisdiction has
entered a final, nonappealable order finding that the information is not entitled to protection
under any applicable Privilege.

ARTICLE 6

Other Agreements

     Section 6.01. Ancillary Agreements. On the Separation Date, Shanda and SDG shall, and shall
cause the other applicable members of their respective Group to, execute and deliver each Ancillary
Agreement (except for Ancillary Agreements that are to be executed on a later date as provided
herein).

21

 

     Section 6.02. Intergroup Agreements. On the Separation Date, Shanda and SDG shall, and shall
cause the other applicable members of their respective Group to, execute and deliver each
Intergroup Agreement (except for Intergroup Agreements that are to be executed on a later date as
provided herein).

     Section 6.03. Rights and Liabilities under this Agreement, Ancillary Agreements and
Intergroup Agreements. Notwithstanding anything to the contrary herein, each of Shanda and SDG
shall retain any and all rights of any other member of its Group arising under this Agreement, any
Ancillary Agreement, any Intergroup Agreement or the transactions contemplated hereby or thereby
and shall assume any and all Liabilities of any other member of its Group (including
indemnification obligations) under this Agreement, any Ancillary Agreement or any Intergroup
Agreement.

ARTICLE 7

Indemnification

     Section 7.01. SDG Indemnification of Shanda Group. Effective at and after the Separation,
SDG shall indemnify, defend and hold harmless the Shanda Group and the respective directors,
officers, employees and Affiliates of each member of the Shanda Group (the “Shanda Indemnitees”)
from and against any and all Losses incurred or suffered by any of the Shanda Indemnitees arising
out of or in connection with:

     (a) any Games Liabilities, or the failure of any member of the SDG Group to pay, perform or
otherwise discharge any Games Liabilities; and

     (b) any breach by SDG or any other member of the SDG Group of this Agreement or any other
Separation Document.

For the avoidance of doubt, the indemnification obligations set forth in this Section 7.01 shall be
in addition to any other indemnification obligations of SDG
or any other member of the SDG Group contained in this Agreement or any other Separation Document.

     Section 7.02. Shanda Indemnification of SDG Group. Effective at and after the Separation,
Shanda shall indemnify, defend and hold harmless the SDG Group and the respective directors,
officers, employees and Affiliates of each member of the SDG Group (the “SDG Indemnitees”) from and
against any and all Losses incurred or suffered by any of the SDG Indemnitees and arising out of or
in connection with

     (a) any Non-Games Liabilities, or the failure of any member of the Shanda Group to pay,
perform or otherwise discharge any Non-Games Liabilities; and

22

 

     (b) any breach by Shanda or any other member of the Shanda Group of this Agreement or any
Separation Document.

For the avoidance of doubt, the indemnification obligations set forth in this Section 7.02 shall be
in addition to any other indemnification obligations of Shanda or any other member of the Shanda
Group contained in this Agreement or any other Separation Document.

     Section 7.03. Procedures. (a) The party seeking indemnification under Section 7.01 or
Section 7.02 (the “Indemnified Party”) agrees to give prompt notice to the party against whom
indemnity is sought (the “Indemnifying Party”) of the assertion of any claim, or the commencement
of any suit, action or proceeding (“Claim”) in respect of which indemnity may be sought hereunder
and will provide the Indemnifying Party such information with respect thereto that the Indemnifying
Party may reasonably request. The failure to so notify the Indemnifying Party shall not relieve the
Indemnifying Party of its obligations hereunder, except to the extent such failure shall have
materially prejudiced the Indemnifying Party.

     (b) The Indemnifying Party shall be entitled to participate in the defense of any Claim
asserted by any Third Party (“Third-Party Claim”) and, subject to the limitations set forth in this
Section 7.03, if it so notifies the Indemnified Party no later than 30 days after receipt of the
notice described in Section 7.03(a), shall be entitled to control and appoint lead counsel for such
defense, in each case at its expense. If the Indemnifying Party does not, the Indemnified Party
shall have the right to defend or contest such Third-Party Claim through counsel chosen by the
Indemnified Party reasonably acceptable to the Indemnifying Party, subject to the provisions of
this Section 7.03(a). The Indemnified Party shall provide the Indemnifying Party and such counsel
with such information regarding such Third-Party Claim as either of them may reasonably request
(which request may be general or specific).

     (c) If the Indemnifying Party shall assume the control of the defense of any Third-Party Claim
in accordance with the provisions of this Section 7.03, (i) the Indemnifying Party shall obtain the
prior written consent of the Indemnified Party (which shall not be unreasonably withheld) before
entering into any settlement of such Third-Party Claim, if the settlement does not release the
Indemnified Party from all liabilities and obligations with respect to such Third-Party Claim or
the settlement imposes injunctive or other equitable relief against the Indemnified Party and (ii)
the Indemnified Party shall be entitled to participate in (but not control) the defense of such
Third-Party Claim and to employ separate counsel of its choice for such purpose. The fees and
expenses of such separate counsel shall be paid by the Indemnified Party.

     (d) Each party shall cooperate, and cause their respective Affiliates to cooperate, in the
defense or prosecution of any Third-Party Claim and shall furnish or cause to be furnished such
records, information and testimony, and

23

 

attend such conferences, discovery proceedings, hearings,
trials or appeals, as may be reasonably requested in connection therewith.

     (e) Each Indemnified Party shall use reasonable efforts to collect any amounts available under
insurance coverage, or from any other Person alleged to be responsible, for any Losses payable
under Section 7.01 or Section 7.02.

     (f) If any Third Party Claim shall be brought against a member of each Group, then such Action
shall be deemed to be a SDG Assumed Action or a Shanda Assumed Action in accordance with Article 5,
and the party as to which the Action primarily relates shall be deemed to be the Indemnifying Party
for the purposes of this Article 7 and be entitled to control and appoint lead counsel for the
defense of such Action.

     Section 7.04. Calculation of Indemnification Amount. Any indemnification amount pursuant to
Section 7.01 or Section 7.02 shall be paid (i) net of any amounts recovered by the Indemnified
Party under applicable insurance policies or from any other Person alleged to be responsible
therefor, and (ii) taking into account any tax benefit actually realized and any tax cost incurred
by the Indemnified Party arising from the incurrence or payment of the relevant Losses. If the
Indemnified Party receives any amounts under applicable insurance policies, or from any other
Person alleged to be responsible for any Losses, subsequent to an indemnification payment by the
Indemnifying Party, then such Indemnified Party shall promptly reimburse the Indemnifying Party for
any payment made or expense incurred by such Indemnifying Party in connection with providing such
indemnification payment up to the amount received by the Indemnified Party, net of any expenses
incurred by such Indemnified Party in collecting such amount. The Indemnifying Party shall not be
liable for any Losses under Section 7.01 or Section 7.02 to the extent they are special, indirect,
incidental, consequential or punitive damages or lost profits.

     Section 7.05. Contribution. If for any reason the indemnification provided for in Section
7.01 or Section 7.02 is unavailable to any Indemnified Party, or insufficient to hold it harmless,
then the Indemnifying Party shall contribute to the amount paid or payable by such Indemnified
Party as a result of such Losses in such proportion as is appropriate to reflect the relative fault
of the Shanda Group, on the one hand, and the SDG Group, on the other hand, in connection with the
conduct, statement or omission that resulted in such Losses.

     Section 7.06. Non-Exclusivity of Remedies. The remedies provided for in this Article 7 are
not exclusive and shall not limit any rights or remedies which may otherwise be available to any
Indemnified Party at law or in equity; provided that the procedures set forth in Sections 7.03 and
7.04 shall be the exclusive procedures governing any indemnity action brought under this Agreement.

24

 

     Section 7.07. Survival of Indemnities. The rights and obligations of any Indemnified Party
or Indemnifying Party under this Article 7 shall survive the sale or other transfer of any party of
any of its assets, business or liabilities.

ARTICLE 8

Miscellaneous

     Section 8.01. Notices. Any notice, instruction, direction or demand under the terms of this
Agreement required to be in writing shall be duly given upon delivery, if delivered by hand,
facsimile transmission, or mail, to the following addresses:

     If to Shanda to:

Shanda Interactive Entertainment Limited

No. 208 Juli Road

Pudong New Area

Shanghai 201203, People’s Republic of China

Attn: Grace Wu

Facsimile: (86) 21 5080-5132

with a copy to:

Davis Polk & Wardwell

18th Floor, Hong Kong Club Building

3A Chater Road

Central, Hong Kong

Attn: James C. Lin, Esq.

Facsimile: (852) 2533-3388

     If to SDG to:

Shanda Games Limited

No. 1 Office Building

No. 690 Bibo Road

Pudong New Area

Shanghai 201203, People’s Republic of China

Attn: Diana Li

Facsimile: (86) 21 5027-0092

or to such other addresses or telecopy numbers as may be specified by like notice to the other
party. All such notices, requests and other communications shall be deemed given, (a) when
delivered in person or by courier or a courier services, (b) if sent by facsimile transmission
(receipt confirmed) on a Business Day prior to 5 p.m. in the place of receipt, on the date of
transmission (or, if sent after 5 p.m., on

25

 

 the following Business Day) or (c) if mailed by
certified mail (return receipt requested), on the date specified on the return receipt.

     Section 8.02. Amendments; No Waivers. (a) Any provision of this Agreement may be amended or
waived if, and only if, such amendment or waiver is in writing and signed, in the case of an
amendment, by Shanda and SDG, or in the case of a waiver, by the party against whom the waiver is
to be effective.

     (b) No failure or delay by any party in exercising any right, power or privilege hereunder
shall operate as a waiver thereof nor shall any single or partial exercise thereof preclude any
other or further exercise thereof or the exercise of any other right, power or privilege. The
rights and remedies herein provided shall be cumulative and not exclusive of any rights or remedies
provided by law.

     Section 8.03. Expenses. Except as specifically provided otherwise in this Agreement or any
Ancillary Agreement, all costs and expenses incurred by the Shanda Group in connection with the
Separation and related transactions shall be paid by Shanda, and all costs and expenses incurred by
the SDG Group in connection with the Separation and related transactions shall be paid by SDG.

     Section 8.04. Successors and Assigns. The provisions of this Agreement shall be binding upon
and inure to the benefit of the parties hereto and their respective successors and permitted
assigns; provided that neither party may assign, delegate or otherwise transfer any of its rights
or obligations under this Agreement without the consent of the other parties hereto. If any party
or any of its successors or permitted assigns (i) shall consolidate with or merge into any other
Person and shall not be the continuing or surviving corporation or entity of such consolidation or
merger or (ii) shall transfer all or substantially all of its properties and assets to any Person,
then, and in each such case, proper provisions shall be made so that the successors and assigns of
such party shall assume all of the obligations of such party under the Separation Documents.

     Section 8.05. Governing Law. This Agreement shall be construed in accordance with and
governed by the law of the State of New York, without regard to the conflicts of laws rules
thereof.

     Section 8.06. Counterparts; Effectiveness; Third-Party Beneficiaries. This Agreement may be
signed in any number of counterparts, each of which shall be an original, with the same effect as
if the signatures thereto and hereto were upon the same instrument. This Agreement shall become
effective when each party hereto shall have received a counterpart hereof signed by the other party
hereto. Until and unless each party has received a counterpart hereof signed by the other party
hereto, this Agreement shall have no effect and no party shall have any right or obligation
hereunder (whether by virtue of any other oral or written agreement or other communication).
Except for the indemnification and release provisions of Article 7, neither this Agreement nor any
provision hereof is intended to confer any rights, benefits, remedies, obligations, or liabilities

26

 

hereunder upon any Person other than the parties hereto and their respective successors and
permitted assigns.

     Section 8.07. Entire Agreement. This Agreement and the other Separation Documents constitute
the entire understanding of the parties with respect to the subject matter hereof and thereof and
supersedes all prior agreements, understandings and negotiations, both written and oral, between
the parties with respect to the subject matter hereof and thereof. No representation, inducement,
promise, understanding, condition or warranty not set forth herein or in the other Separation
Documents has been made or relied upon by any party hereto or any member of their Group with
respect to the transactions contemplated by the Separation Documents. To the extent that the
provisions of this Agreement are inconsistent with the provisions of any other Separation Document,
the provisions of this Agreement shall prevail. The Schedules, Annexes and Exhibits attached to
this Agreement shall be considered an integral part of this Agreement.

     Section 8.08. Jurisdiction. Any Action seeking to enforce any provision of, or based on any
matter arising out of or in connection with, this Agreement or the transactions contemplated hereby
shall be brought in the United States District Court for the Southern District of New York or any
other New York State court sitting in New York County, and each of the parties hereby consents to
the jurisdiction of such courts (and of the appropriate appellate courts therefrom) in any such
suit, action or proceeding and irrevocably waives, to the fullest extent permitted by law, any
objection which it may now or hereafter have to the laying of the venue of any such suit, action or
proceeding in any such court or that any such suit, action or proceeding which is brought in any
such court has been brought in an inconvenient forum. Process in any such suit, action or
proceeding may be served on any party anywhere in the world, whether within or without the
jurisdiction of any such court. Without limiting the foregoing, each party agrees that service of
process on such party as provided in Section 8.01 shall be deemed effective service of process on
such party.

     Section 8.09. WAIVER OF JURY TRIAL. THE PARTIES HERETO HEREBY IRREVOCABLY WAIVE ANY AND ALL
RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE
TRANSACTIONS CONTEMPLATED HEREBY.

     Section 8.10. Termination. Notwithstanding any provisions hereof, the Board of Directors of
Shanda may, in its sole discretion, at any time terminate this Agreement and/or abandon the
Separation, whether or not it has theretofore approved this Agreement and/or the Separation. In
the event this Agreement is terminated pursuant to the preceding sentence, neither party nor any of
its directors or officers shall have any liability or further obligation to the other party.

27

 

     Section 8.11. Severability. If any one or more of the provisions contained in this Agreement
should be declared invalid, illegal or unenforceable in any respect, the validity, legality and
enforceability of the remaining provisions contained in this Agreement shall not in any way be
affected or impaired thereby so long as the economic or legal substance of the transactions
contemplated hereby is not affected in any manner materially adverse to any party. Upon such a
declaration, the parties shall modify this Agreement so as to effect the original intent of the
parties as closely as possible in an acceptable manner so that the transactions contemplated hereby
are consummated as originally contemplated to the fullest extent possible.

     Section 8.12. Survival. All covenants and agreements of the parties contained in this
Agreement shall survive the Separation Date indefinitely, unless a specific survival or other
applicable period is expressly set forth herein.

     Section 8.13. Captions. The captions herein are included for convenience of reference only
and shall be ignored in the construction or interpretation hereof.

     Section 8.14. Specific Performance. Each party to this Agreement acknowledges and agrees
that damages for a breach or threatened breach of any of the provisions of this Agreement would be
inadequate and irreparable harm would occur. In recognition of this fact, each party agrees that,
if there is a breach or threatened breach, in addition to any damages, the other non-breaching
party to this Agreement, without posting any bond, shall be entitled to seek and obtain equitable
relief in the form of specific performance, temporary restraining order, temporary or permanent
injunction, attachment, or any other equitable remedy which may then be available to obligate the
breaching party (i) to perform its obligations under this Agreement or (ii) if the breaching party
is unable, for whatever reason, to perform those obligations, to take any other actions as are
necessary, advisable or appropriate to give the other party to this Agreement the economic effect
which comes as close as possible to the performance of those obligations (including, but not
limited to, transferring, or granting liens on, the assets of the breaching party to secure the
performance by the breaching party of those obligations).

     Section 8.15. Performance. Each party shall cause to be performed all actions, agreements
and obligations set forth herein to be performed by any member of such party’s Group.

[Remainder of page intentionally left blank]

28

 

     IN WITNESS WHEREOF the parties hereto have caused this Agreement to be duly executed by their
respective authorized officers as of the date first above written.

	 	 	 	 	 
	 	SHANDA INTERACTIVE ENTERTAINMENT LIMITED

 	 
	 	By:  	/s/ Chen Tianqiao 	 
	 	 	Name:  	Chen Tianqiao 	 
	 	 	Title:  	Chairman of the Board of Directors and CEO 	 
	 
	 	SHANDA GAMES LIMITED

 	 
	 	By:  	/s/ Diana Li 	 
	 	 	Name:  	Diana Li 	 
	 	 	Title:  	CEO 	 
	 

 

 

SCHEDULE 1.01

Entities of SDG Group Immediately Post Separation

	 	 	 	 	 
	 	 	 	 	Beneficial
	Name	 	Jurisdiction	 	Ownership
	Shanda Games Limited
	 	Cayman Islands	 	Parent company
	Shanda Games Holdings (HK) Limited
	 	Hong Kong	 	100%
	Shengqu Information Technology
(Shanghai) Co., Ltd.
	 	The PRC	 	100%
	Shanghai Shulong Technology Co., Ltd.
	 	The PRC	 	100%
	Shanghai Shulong Computer Technology
Co., Ltd.
	 	The PRC	 	100%
	Nanjing Shulong Computer Technology
Co., Ltd.
	 	The PRC	 	100%

 

 

SDG Organizational Chart Immediately Post Separation

 

 

SCHEDULE 2.01(b)

List of Shulong VIE Agreements

[List of Shulong VIE agreements]

 

 

SCHEDULE 2.01(c)(i)

List of IDC Service Agreements to be Transferred to SDG Group

The following currently effective agreements shall be assigned by one of the Shanda Networking
Entities to one of the Shulong Entities:

[List of IDC Service Agreements to be assigned to Shulong Entities]

The following currently effective agreements shall be terminated by one of the Shanda Networking
Entities and a new agreement shall be entered into by one of the Shulong Entities and the
counterparties:

[List of IDC Service Agreements to be terminated]

[List of new IDC Service Agreements to be entered into by Shulong Entities]

 

 

SCHEDULE 2.01(c)(iii)

List of IP Rights to be Transferred to SDG Group

[List of doman names, trademarks and copyrights to be transferred to SDG Group]

 

 

SCHEDULE 2.01(c)(iv)

List of Personal Tangible Properties to be Transferred to SDG Group

[List of personal tangible properties to be transferred to SDG Group]

 

 

SCHEDULE 2.01(d)

List of Shanda Networking VIE Agreements

[List of Shanda Networking VIE agreements]

 

 

SCHEDULE 2.01(e)(i)

List of Real Properties to be Transferred to Shanda Group

1. Parcel One — No. 1 Building, 690 Bibo Road, Shanghai, which is currently owned by Shengqu

2. Parcel Two — 208 Juli Road, Shanghai, which is currently owned by Shengqu

3. Parcel Three — Field No. 13-11, which Shengqu has right to purchase under Shanghai Zhang Jiang
High-Tech Park State Owned Land Use Right Transfer Agreement, which was entered into between
Shengqu and Shanghai Zhangjiang (Group) Co., Ltd. as of August 30, 2006 (the “Parcel Three Purchase
Agreement”)

 

 

Plan for Transfer of Real Property Interests

     The Real Property Interests shall be transferred from the SDG Group to the Shanda Group in the
following steps after the Separation Date:

     (a) First, SDG shall cause Shengqu to transfer all of its rights and obligations under the
Parcel Three Purchase Agreement to Shanghai Shengjin Software Development Co., Ltd.
().

     (b) Second, SDG (HK) shall cause two new wholly owned subsidiaries (“Real Property Holding
Companies”) to be promptly incorporated through spin-off of Shengqu for the purpose of holding
Parcel One and Parcel Two, respectively.

     (c) Third, SDG shall cause all of the ownership interests in Parcel One and Parcel Two to be
contributed, conveyed, transferred, assigned and delivered to the Real Property Holding Companies.

     (d) Fourth, SDG shall cause the relevant members of SDG Group to assign all their rights under
the Real Property Service Agreements to the relevant Real Property Holding Companies.

     (e) Fifth, upon receipt of written instructions from Shanda, SDG shall cause all of the issued
and outstanding equity interests in the Real Property Holding Companies to be contributed,
conveyed, transferred, assigned and delivered to one or more designated members of the Shanda Group
for an aggregate consideration equal to the aggregate registered capital contributed by the
relevant members of the SDG Group in connection with the incorporation of the Real Property Holding
Companies.

     If the parties fail to obtain the relevant Governmental Approvals to consummate the transfer
of the Real Property Interests from the SDG Group to the Shanda Group through the five steps set
forth above, SDG shall cause Shengqu to transfer all Real Property Interests directly to one or
more members of the Shanda Group designated by Shanda.

 

 

SCHEDULE 2.01(e)(ii)

List of IP Rights to be Transferred to Shanda Group

See Attached.

 

 

SCHEDULE 2.01(e)(iii)

List of Personal Tangible Properties to be Transferred to Shanda Group

[List of personal tangible properties to be tranferred to Shanda Group]

 

 

SCHEDULE
3.02(a)

List of Third Party Game License Agreements

	 	 	 	 	 	 	 
	Contract Name	 	Game Title	 	Licensor	 	Licensee
	Software licensing agreement

	 	The Lengend of Mir 2( )
	 	Actoz Soft Co., Ltd
	 	Shanghai Shanda Iternet Development Co., Ltd.
	Exclusive ragnarok online software 

license agreement

	 	RO ()
	 	Gravity Co., Ltd
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Software development and license
agreement

	 	Archlord ()
	 	NHN Game Corporation
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game license agreement

	 	ChangChun ()
	 	Wemade Entertainment Co., Ltd
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Internet game distribution and
servicing agreement

	 	BNB ()
	 	Nexon Corporation
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Software license agreement

	 	Getamped ()
	 	Cyberstep, Inc.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Internet game distribution and service
agreement

	 	Maple Story ()
	 	Nexon Corporation
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Software license agreement

	 	LaTale ()
	 	Actoz Soft Co., Ltd
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game license agreement

	 	DOA (Online)
	 	Tecom, Ltd
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Content development and distribution
agreement

	 	Disney Magical Board ()
	 	Buena Vista Internet Group
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Aion Game License Agreement

	 	Aion
	 	Ncsoft Corporation
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Atrix Game License Agreement

	 	Atrix
	 	Ncsoft Corporation
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game license agreement

	 	Dragon Nest
	 	Eyedentity Games Inc.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game license agreement

	 	TalesRunner ()
	 	Nowcom Co., Ltd.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game license agreement

	 	Kunio Online ()
	 	WindySoft Co., Ltd.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Co-development and Publishing Agreement

	 	Company of Heroes Online
( Online)
	 	THQ Inc.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game license agreement

	 	FreeJack
	 	Wise On Inc.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Software license agreement

	 	1000years ()
	 	Actoz Soft Co., Ltd.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Software license agreement

	 	Lazeska
	 	Actoz Soft Co., Ltd.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game service licensing agreement

	 	Cosmic Break
	 	Cyberstep, Inc.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.

 

 

	 	 	 	 	 	 	 
	Contract Name	 	Game Title	 	Licensor	 	Licensee
	Online game service licensing agreement

	 	GetAmped2 ()
	 	Cyberstep, Inc.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.
	Online game co-development and license
agreement

	 	Monster Farm Online
	 	TECMO, Ltd.
	 	Shengqu Information Technology (Shanghai) Co., Ltd.

 

 

SCHEDULE
3.02(b)

List of Shengqu Game License Agreements

[List of Shengqu Game License Agreements]

 

 

SCHEDULE
3.03(a)

List of Employees to be Transferred to SDG Group

[List of employees to be tranferred to SDG Group]

 

 

SCHEDULE
3.03(b)

List of Employees to be Transferred to Shanda Group

[List of employees to be tranferred to Shanda Group]

 

 

SCHEDULE
3.06

List of Shared Contracts

2003-2004

[List of shared contracts]

2005-2006

[List of shared contracts]

2007

[List of shared contracts]

2008

[List of shared contracts]

 

 

ANNEX I

INSTRUMENT OF TRANSFER

WE Shanda Interactive Entertainment Limited
of Century Yard, Cricket Square, Hutchins Drive, P.O. Box 2681GT, George Town, Grand Cayman, British West Indies.
in consideration of 55,000,000 shares of Shanda Games Limited
do hereby transfer to Shanda Games Limited
of (full address) Cricket Square, Hutchins Drive, P.O. Box 2681, Grand Cayman, KY1-1111, Cayman Islands.
(hereinafter called “the said Transferee”)
the 55,000,000 Shares
Standing in our name in the Register of Shanda Games Holdings (HK) Limited to hold unto the said
Transferee his Executors, Administrators or Assigns, subject to the several conditions upon which
we hold the same at the time of execution hereof. And we the said Transferee do hereby agree to
take the said Shares subject to the same conditions.

Witness our hands the first day of July, 2008

	 	 	 
	Witness to the signature of
	 
	 	 	 

	 	 	 	 	 
	Witness’s signature
	 	 	 	 
	 

	 	 

	 	 

	 	 	 	 	 
	Address
	 	 	 	 
	 	 	 

	 	 	 	 	 
	Occupation
	 	 	 	 
	 

	 	 

	 	 

	 	 	 
	Witness to the signature of
	 
	 	 	 

	 	 	 	 	 
	Witness’s signature
	 	 	 	 
	 

	 	 

	 	 

	 	 	 	 	 
	Address
	 	 	 	 
	 	 	 

	 	 	 	 	 
	Occupation
	 	 	 	 
	 

	 	 

	 	 

			
	To:	 	The Collector,

Stamp Duty Office,

Hong Kong.

 

 

          I hereby certify that this is a transfer of share(s) to another nominee of the same ultimate
beneficial owner and that there is no change of beneficial interest.

	 	 	 	 	 
	

	 	 

Solicitor, Hong Kong
	 	 

 

 

ANNEX II

Form of Deferred Revenues Transfer Agreements

See Attached.

 

 

EXHIBIT A

Form of Cooperation Agreement

See Attached.

 

 

EXHIBIT B

Form of Intellectual Property License Agreement

See Attached.

 

 

EXHIBIT C

Form of Management Consulting Agreement

See Attached.

 

 

EXHIBIT D

Form of Non-Competition Agreement

See Attached.

 

 

EXHIBIT E

Form of Sales Agency Agreement

See Attached.exv10w05

Exhibit 10.05

Amended
and Restated Operating
Cooperation Agreement between

Shanda Online and Shanda Games

     This
Operating Cooperation Agreement between Shangda Online and Shangda Games (hereinafter
referred to as this “Agreement”) is entered into on
this 1st
day of September, 2009 in Pudong
New Area, Shanghai by and between:

     Shanghai Shanda Networking Co., Ltd., located at 208 Juli Road, Pudong New Area, Shanghai; and
Nanjing Shanda Networking Co., Ltd., located at 208 Juli Road, Pudong New Area, Shanghai;
hereinafter collectively referred to as “Shanda Online”; and

     Shanghai Shulong Technology Development Co., Ltd., located at No. 1 Building, 690 Bibo Road,
Pudong New Area, Shanghai; and Nanjing Shulong Computer Technology Development Co., Ltd., located
at No. 1 Building, 690 Bibo Road, Pudong New Area, Shanghai; and Shanghai Shulong Computer
Technology Development Co., Ltd., located at No. 1 Building, 690 Bibo Road, Pudong New Area,
Shanghai; hereinafter collectively referred to as “Shanda
Games”.

     Shanda
Online and Shanda Games may hereinafter collectively be referred to as the “ Parties”
and, individually, as the “Party”.

     Whereas,

	1.	 	Shanda Online, a user community operator and e-commerce platform service provider, is
capable of providing internet-entertainment-content end users with user community services
and e-commerce platform services by relying on its www.sdo.com website and backend service
system.
	 
	2.	 	Shanda Games, an internet-content provider, has the rights to publish and operate

1

 

	 	 	the Cooperation Products hereunder on internet in the People’s Republic of China (the “PRC”).
	 
	3.	 	Shanda Online has agreed to cooperate with Shanda Games in the operating of Cooperation
Products hereunder in accordance with this Agreement by making use of its user community and
e-commerce service platforms resources.
	 
	4.	 	The Parties have agreed to cooperate with each other on the principles of mutual benefits and
defending the interests of each other.

     NOW THEREFORE, the Parties have reached the following cooperation terms and conditions in the
operating of the Cooperation Products hereunder in the cooperation regions upon friendly
negotiation in accordance with the laws and regulations of the PRC.

			
	1	 	Definition and Interpretation

	 	1.1	 	Unless otherwise specially specified in the context, the capitalized terms
mentioned in this Agreement shall have the meanings set forth below:

	 	 	 
	“Cooperation Products”

	 	shall mean all online games products that will be
operated in the cooperation period by Shanda Games.
	 
	 	 
	“Shanda Passport”

	 	shall mean an account (including account number and
passport) named as “Shanda Passport” obtained by a
user after it fills out its registration on the
website being operated by Shanda Online. An end user
may recharge its account with Shanda Virtual
Currency and consume it in all applications.
	 
	 	 
	“Shanda Online Users”

	 	shall mean such users as have registered Shanda
Passport account numbers.
	 
	 	 
	“Shanda Games Users”

	 	shall mean the users of the Cooperation Products
hereunder. Those Shanda Online Users logging on and

2

 

	 	 	 
	 

	 	using the Cooperation Products hereunder shall be
deemed as Shanda Games Users simultaneously. Shanda
Online and Shanda Games will have the user
information at one time, and the Parties shall open
and share the user data and information with each
other.
	 
	 	 
	“User Data”

	 	shall mean user basic data and user application data.
	 
	 	 
	“User Basic Data”

	 	shall mean the registered user information and all
user application data used in the operating
cooperation with Shanda Online, including but not
limited to users’ names, addresses, telephones,
e-mails, Shanda Passport account names, passports,
and so on.
	 
	 	 
	“User Application Data”

	 	shall mean such data as is derived from the users’
application of the operating cooperation application
with Shanda Online. The User Application Data in
respect of the cooperation specified in this
Agreement shall refer to such data in the
Cooperation Products as is derived from the use of
the Cooperation Products by the users. The User
Application Data shall not be used for any other
application in the operating cooperation with Shanda
Online, but the Cooperation Products hereunder.
	 
	 	 
	“Shanda Online User 

Communities”

	 	shall mean the online communities of Shanda Online
Users.
	 
	 	 
	“Shanda Online 

E-commerce Service 

Platforms”

	 	shall mean the e-commerce solutions provided by
Shanda Online on the basis of Shanda Passport,
including but not limited to the services of
authentication, billing, basic data mining analysis,
customer services, Quan-Quan, and so on.

3

 

	 	 	 
	“Shanda Online Platforms”

	 	shall mean the combination of Shanda Online User
Communities and Shanda Online E-commerce Service
Platforms.
	 
	 	 
	“Shanda Games Website”

	 	shall mean the internet websites, through which
Shanda Games can provide Shanda Games Users with
Cooperation Products hereunder, interact with such
users and collect game operating information.
	 
	 	 
	“Shanda Online Website”

	 	shall mean www.sdo.com.
	 
	 	 
	“Operating”

	 	shall mean the provision of the Cooperation Products
and services hereunder to and the collection charges
from the end users.
	 
	 	 
	“Operating Revenues”

	 	shall mean the face value revenues recognized
through the consumption of Cooperation Products
hereunder by the end users in accordance with US
GAAP.
	 
	 	 
	“Quan-Quan”

	 	shall mean the Shanda Online platform interface
bundling all applications (including Cooperation
Products hereunder), browsers and desktop
environments, through which Shanda Online Users may
log on each application, including the Cooperation
Products hereunder.
	 
	 	 
	“Shanda Virtual Currency”

	 	shall mean the virtual currency in Shanda
interactive entertainment cards issued by the
affiliates of Shanda Online to the end users. Such
virtual currency can be used for purchasing the
Cooperation Products hereunder by the end users.
	 
	 	 
	“Shanda Games Virtual 

Currency”

	 	shall mean the virtual currency obtained by the end users after they pay RMB or Shanda Virtual Currency

4

 

	 	 	 
	 

	 	to Shanda Games, which shall be issued by Shanda
Games, and will be used in each application
(including but not limited to Cooperation Products
hereunder) of Shanda Games by the end users of Shanda
Games and Cooperation Products hereunder.
	 
	 	 
	“Intellectual Properties”

	 	shall mean all rights in relation to copyrights,
trademarks, patents, domain names and trade secrets,
which can reflects the intellectual labor
achievements and are stipulated by the Copyright
Law, the Trademark Law, the Patent Law, the Law
against Competition by Inappropriate Means of the
PRC, and other relevant laws, regulations or rules.
	 
	 	 
	“End Users”

	 	shall mean such natural persons as accept the
internet services.
	 
	 	 
	“Affiliates”

	 	shall mean any direct or indirect subsidiaries or
holding companies of any Party, or direct or
indirect subsidiaries of any such holding companies.
“Holding” refers to the power to directly or
indirectly direct the management and strategies of
an enterprise, whether depending on securities with
voting powers, contracts or otherwise.
	 
	 	 
	“Cooperation Region”

	 	shall mean the People’s Republic of China, for the
purpose of this Agreement, excluding Hong Kong,
Macao and Taiwan.

	 	1.2	 	Shanda Online and Shanda Games may collectively be referred to as the “Parties” and,
individually as the “Party”.
	 
	 	1.3	 	For the purpose of this Agreement, the PRC refers to the People’s Republic of
China, excluding Hong Kong, Macao and Taiwan.

5

 

	 	1.4	 	A Day mentioned in this Agreement shall refer to a calendar day. A Business Day
mentioned in this Agreement shall refer to a statutory business day in China.
	 
	 	1.5	 	The headings of each chapter and section in this Agreement are for reading
convenience only, and shall not affect the interpretation to this Agreement.

			
	2	 	Migration of Shanda Online Users

     Shanda
Online and Shanda Games shall keep close cooperation with each other, and work together
on expanding the user base of the Parties. For this purpose, the rights and obligations of the
Parties are as follows:

	 	2.1	 	Rights of Shanda Games

	 	2.1.1	 	Subject to the voluntary acceptance of Shanda Online Users,
Shanda Games
shall have the right to provide all Shanda Online Users with the Cooperation
Products hereunder;
	 
	 	2.1.2	 	Shanda Games shall have the right to charge Shanda Online Users in
accordance with its pricing standards;
	 
	 	2.1.3	 	Shanda Games shall have the right to access the information of Shanda
Online Users if necessary;
	 
	 	2.1.4	 	Shanda Games shall have the right to ask for assistance from Shanda
Online for compliance with the national laws and regulations, and the regulations of
the government’s regulatory authorities (such as the regulations on anti-fatigue
system);
	 
	 	2.1.5	 	Shanda Games shall have the right to launch or wind up the operating of
Cooperation Products hereunder at its own discretions;
	 
	 	2.1.6	 	Shanda Games shall have the right to prevent Shanda Online Users in
violation of the user agreements from logging on or continuing to use the
Cooperation Products hereunder in accordance with its user agreements.

	 	2.2	 	Obligations of Shanda Games

	 	2.2.1	 	Shanda Games shall allow Shanda Online Users to log on all of the

6

 

	 	 	 	Cooperation Products hereunder with the Shanda Passport;

	 	2.2.2	 	Unless otherwise agreed by Shanda Online in writing, Shanda Games shall
cause all new users to register the Shanda Passport;
	 
	 	2.2.3	 	Shanda Games shall ensure the stable operating of Cooperation Products
hereunder, and organize an efficient operating maintenance team for the service
quality of the Cooperation Products hereunder;
	 
	 	2.2.4	 	Shanda Games shall ensure that its charges are reasonable and will not
violate relevant national pricing regulations;
	 
	 	2.2.5	 	Shanda Games shall promptly notify Shanda Online of new laws and
regulations promulgated by the PRC and its governmental authorities, and the Parties
shall negotiate on and confirm the assistance methods of Shanda Online;
	 
	 	2.2.6	 	Shanda Games shall make and maintain official websites for the
Cooperation Products hereunder, and ensure the legitimacy and truthfulness of such
websites;
	 
	 	2.2.7	 	If Shanda Games winds up the operating of the Cooperation Products
hereunder, it shall give sufficient notice to Shanda Online Users, and settle the
unconsumed prepayment appropriately;
	 
	 	2.2.8	 	Shanda Games shall submit the end user agreements in respect of the
Cooperation Products to Shanda Online for review. If Shanda Online makes reasonable
amendments, Shanda Games shall accept such amendments accordingly.

	 	2.3	 	Rights of Shanda Online

	 	2.3.1	 	Shanda Online shall have the right to review the Cooperation Products
hereunder. If it finds the fact that any of the Cooperation Products does not comply
with national laws and regulations, Shanda Online is entitled to notify Shanda Games
in writing to make a correction within reasonable time. If Shanda Games fails to make
such correction within such reasonable time, Shanda Online is entitled to terminate
the cooperation in respect of such product with Shanda Games without any

7

 

	 	 	 	prejudices to the amount and payment method of the service fees specified in
Article 5 hereof;

	 	2.3.2	 	Shanda Online shall have the right to supervise the service quality of
the Cooperation Products hereunder. If it finds the fact that the service quality of
any of the Cooperation Products does not meet the prevailing level in this industry,
and if Shanda Online Users give strong complaints against such service quality,
Shanda Online is entitled to notify Shanda Games in writing to make a correction
within reasonable time. If Shanda Games fails to make such correction within such
reasonable time, Shanda Online is entitled to terminate the cooperation in respect
of such product with Shanda Games without any prejudices to the amount and payment
method of the service fees specified in Article 5 hereof;
	 
	 	2.3.3	 	Shanda Online shall have the right to examine the end user agreements of
Shanda Games, and to request Shanda Games to make reasonable amendments or
supplements;
	 
	 	2.3.4	 	Shanda Online shall have the right to exercise necessary examination
against the contents on the official websites of the Cooperation Products hereunder.
Shanda Online is entitled to request Shanda Games to make a correction within
reasonable time provided that Shanda Online deems that the legitimacy and
truthfulness of the contents of the said websites is in question.

	 	2.4	 	Obligations of Shanda Online

	 	2.4.1	 	Shanda Online shall make dedicated websites for the Cooperation Products
on its websites;
	 
	 	2.4.2	 	Shanda Online shall arrange the linkages for the Cooperation Products
hereunder with priority in the Quan-Quan on its websites, and remind Shanda Online
Users of logging on the Cooperation Products with the Shanda Passport;
	 
	 	2.4.3	 	Shanda Online shall try its reasonable commercial efforts to maintain

8

 

	 	 	 	the Shanda Online User Communities, and to provide the account services in respect
of the Shanda Passport, including but not limited to registration, change, and
recovery of account number;
	 
	 	2.4.4	 	Shanda Online shall ensure the stable operating of its websites;
	 
	 	2.4.5	 	Shanda Online shall actively promote the Cooperation Products hereunder
by making sufficient use of its websites and resources. In the meantime, Shanda Games
shall have the right to promote the Cooperation Products hereunder through other
resources and media.

			
	3	 	E-commerce Platform Services

	 	3.1	 	Authentication Services

			
	 	 	     Shanda Online shall be responsible for the user authentication services in the operating
cooperation hereunder. The rights and obligations of the Parties are as follows:

	 	3.1.1	 	Rights of Shanda Games

	 	3.1.1.1	 	Shanda Games is entitled to examine the authentication services of Shanda
Online, and to request Shanda Online to make a correction within reasonable
time provided that it finds the fact that such authentication services fail to
satisfy the service assurance specified in Appendix 3.1.5 hereto.

	 	3.1.2	 	Obligations of Shanda Games

	 	3.1.2.1	 	Shanda Games shall abide by the user authentication policies of Shanda
Online, and entrust Shanda Online to undertake the authentication services;
	 
	 	3.1.2.2	 	Shanda Games shall complete the technical interface development for the
Shanda Passport authentication in respect of the Cooperation Products in
accordance with the technical standards provided by Shanda Online, and plug the
authentication interface into the Shanda Passport authentication system for the
Cooperation Products after such Cooperation Products are passed

9

 

	 	 	 	upon the test of Shanda Online;

	 	3.1.2.3	 	Shanda Games shall ensure the stability, security and stability of the
authentication interface;
	 
	 	3.1.2.4	 	Shanda Games shall ensure the data security of Shanda Online;
	 
	 	3.1.2.5	 	Shanda Games shall not create any other authentication system rather than the
authentication system specified in this Agreement.

	 	3.1.3	 	Rights of Shanda Online

	 	3.1.3.1	 	Shanda Online shall have the right to test the development achievements for
Shanda Games authentication interface within reasonable time, and to request
Shanda Games to make a correction within reasonable time provided that such
authentication interface does not pass the test of Shanda Online;
	 
	 	3.1.3.2	 	Shanda Online shall have the right to examine the data communication
stability, security and stability of the interface, and to request Shanda Games
to correct the discovered problems within a reasonable time;
	 
	 	3.1.3.3	 	Shanda Passport data shall be the property of Shanda Online, while Shanda
Games Users data and information shall be shared by both Shanda Online and
Shanda Games.

	 	3.1.4	 	Obligations of Shanda Online

	 	3.1.4.1	 	Shanda Online shall provide Shanda Games and/or its cooperation developers
with the clear and definite technical standards, documentation and technical
supports in respect of the authentication interface;
	 
	 	3.1.4.2	 	Shanda Online shall provide Shanda Games with the services in respect of
e-key or security card authentication, anti-fatigue, account-level management
at the request of Shanda Games;
	 
	 	3.1.4.3	 	Shanda Online shall be responsible for maintenance management in respect of
authentication servers, authentication system and authentication database of
Shanda Online Users, and shall ensure

10

 

	 	 	 	the security and stability of the authentication servers, authentication
system and users database;

	 	3.1.4.4	 	Shanda Online shall keep sufficient authentication data, and promptly
provide authentication data at the request of Shanda Games;

	 	3.1.5	 	For more details on the authentication services, please refer to
Appendix 3.1.5 hereto.

	 	3.2	 	Billing Services

			
	 	 	     Shanda Online shall be responsible for the users billing services in the operating
cooperation hereunder. The rights and obligations of the Parties are as follows:

	 	3.2.1	 	Rights of Shanda Games

	 	3.2.1.1	 	Shanda Games shall have the right to examine the billing services of Shanda
Online, and to request Shanda Online to make a correction within reasonable
time provided that Shanda Games finds the fact that billing services fail to
satisfy the service assurance specified in Appendix 3.2.5 hereto;
	 
	 	3.2.1.2	 	Shanda Games shall keep sufficient billing data in accordance with section
404 of the Sarbanes - Oxley Act.

	 	3.2.2	 	Obligations of Shanda Games

	 	3.2.2.1	 	Shanda Games shall abide by the billing norms of Shanda Online, and accept
billing services of Shanda Online;
	 
	 	3.2.2.2	 	Shanda Games shall complete the billing interface technology development in
accordance with the technical standards of Shanda Online, and plug the billing
interface into the charging system for the Cooperation Products after such
completed billing interface technology is passed upon the test of Shanda
Online;
	 
	 	3.2.2.3	 	Shanda Games shall ensure the data communication stability, security and
stability of the charging system interface;

11

 

	 	3.2.2.4	 	Shanda Games shall not establish any other billing system rather than the
billing system specified in this Contract;
	 
	 	3.2.2.5	 	Shanda Games shall have the right to set up reconciliation servers, and
Shanda Online shall provide the interface necessary to ensure the stable
operation of such reconciliation servers of Shanda Games. Any amendments to the
billing system of Shanda Online shall be kept consistent with the
reconciliation servers of Shanda Games on a timely basis.

	 	3.2.3	 	Rights of Shanda Online

	 	3.2.3.1	 	Shanda Online shall have the right to test the billing interface development
achievements of Shanda Games within reasonable time, and to request Shanda Games
to make a correction within reasonable time provided that such billing
interface does not pass the test of Shanda Online;
	 
	 	3.2.3.2	 	Shanda Online shall have the right to examine the data communication
stability, security and stability of the billing interface, and to request
Shanda Games to correct the discovered problems within reasonable time;
	 
	 	3.2.3.3	 	The billing data related to Shanda Passport shall be the property of Shanda
Online; however, the data related to Shanda Games Users shall be shared by the
Parties.

	 	3.2.4	 	Obligations of Shanda Online

	 	3.2.4.1	 	Shanda Online shall be responsible for the development of a stable and
reliable billing system;
	 
	 	3.2.4.2	 	Shanda Online shall provide Shanda Games and/or its cooperation developers
with billing interface technical standards, billing system development kit,
documentation and technical supports;
	 
	 	3.2.4.3	 	Shanda Games shall provide Shanda Online with billing interface development
supports;
	 
	 	3.2.4.4	 	Shanda Online shall be responsible for maintenance management

12

 

	 	 	 	in respect of billing servers, billing system and billing database of Shanda
Online Users, and shall ensure the security and stability of such billing
servers, billing system and billing database;
	 
	 	3.2.4.5	 	Shanda Online shall coordinate Shanda Games to keep, and provide billing data
in accordance with section 404 of the Sarbanes - Oxley Act at the request of
Shanda Games.

	 	3.2.5	 	For more details on billing services, please refer to Appendix 3.2.5
hereto.
	 
	 	3.2.6	 	Provisions on Conversion between Shanda Virtual Currency and Shanda Games
Virtual Currency

	 	3.2.6.1	 	Shanda Games shall allow Shanda Online Users to recharge the Shanda Passport
with Shanda entertainment cards for obtaining Shanda Virtual Currency and
converting such Virtual Currency into Shanda Games Virtual Currency;
	 
	 	3.2.6.2	 	Shanda Online is responsible for managing the conversion between Shanda
Virtual Currency and Shanda Game Virtual Currency;
	 
	 	3.2.6.3	 	The conversion methods for Shanda Virtual Currency and Shanda Games Virtual
Currency shall be mutually agreed in a form of an agreement by and between
Shanda Games and Shanghai Sheng-fu-tong E-commerce Co., Ltd. Shanda Online shall
carry out technical development and set up the data system in accordance with
the said agreement.

	 	3.3	 	Data Services

			
	 	 	     Shanda Online shall be responsible for providing data services at the request of Shanda
Games in the operating cooperation hereunder. For this purpose, the rights and obligations of
the Parties are as follows:

	 	3.3.1	 	Rights of Shanda Games

13

 

	 	3.3.1.1	 	Shanda Games shall have the right to request Shanda Online to develop and
provide data reports and data analysis reports based on its reasonable demands.

	 	3.3.2	 	Obligations of Shanda Games

	 	3.3.2.1	 	Shanda Games shall complete the data interface development within the time
agreed by the Parties;
	 
	 	3.3.2.2	 	Shanda Games shall extract the normative regulations and data in its
possession based on the data provided by Shanda Online;
	 
	 	3.3.2.3	 	Shanda Games shall provide Shanda Online with the data necessary to the data
analysis services, including but not limited to the relationship data
(association, marriage and good friends) and hobbies of users, and character
data (including but not limited to game rating and virtual items data);
	 
	 	3.3.2.4	 	Shanda Games shall provide the written development demand reports in detail
for its reporting development demands.

	 	3.3.3	 	Rights of Shanda Online

	 	3.3.3.1	 	Shanda Online shall have the right to inspect the data communication
stability and security of the data interface, and to request the Shanda Games to
make a correction against the discovered problems;
	 
	 	3.3.3.2	 	Shanda Online shall have the right to request Shanda Games to make additional
description on the indefinite data service demand reports;
	 
	 	3.3.3.3	 	Shanda Online shall have the right to reject such data service demands as
cannot be satisfied under the existing technical conditions.

	 	3.3.4	 	Obligations of Shanda Online

	 	3.3.4.1	 	Shanda Online shall provide Shanda Games and/or its partnership developers
with the data interface development standards, and with the development
supports;

14

 

	 	3.3.4.2	 	Shanda Online shall provide Shanda Games with the standard data extraction
documentation, and with technical supports;
	 
	 	3.3.4.3	 	Shanda Online shall appoint special engineers to provide Shanda Games with
telephone supporting services, and to assist Shanda Games to complete the data
collection;
	 
	 	3.3.4.4	 	Shanda Online shall provide Shanda Games with financial settlement
statements, player consumption records, recharge records, and trading records
of Shanda Games Virtual Currency;
	 
	 	3.3.4.5	 	Shanda Online shall provide Shanda Games with data analysis and mining
services;
	 
	 	3.3.4.6	 	Shanda Online shall keep well the original data and analysis data used in
the data services, and provide relevant data inquiry services promptly at the
request of Shanda Games.

	 	3.3.5	 	For more details on the data services, please refer to Appendix 3.3.5
hereto.

	 	3.4	 	Customer Services

			
	 	 	     Shanda Online shall be responsible for the customer services in the operating cooperation
hereunder. For this purpose, the rights and obligations of the Parties are as follows:

	 	3.4.1	 	Rights of Shanda Games

	 	3.4.1.1	 	Shanda Games shall have the right to inspect the customer service quality of
Shanda Online or to do so by random samples, and to request Shanda Online to
make a correction against the discovered problems;
	 
	 	3.4.1.2	 	Shanda Games shall have the right to request Shanda Online to provide
customer data.

	 	3.4.2	 	Obligations of Shanda Games

	 	3.4.2.1	 	Any user disputes caused by Shanda Games or arising out of the Cooperation
Products hereunder shall be settled at the expenses

15

 

	 	 	 	of Shanda Games;

	 	3.4.2.2	 	Shanda Games shall provide Shanda Online with necessary supports for the
customer services in respect of the Cooperation Products hereunder, including
but not limited to providing materials, information and notices in relation to
the Cooperation Products on a timely basis, and ensuring the response speed and
quality of customer service contact points;

	 	3.4.3	 	Rights of Shanda Online

	 	3.4.3.1	 	Shanda Online shall have the right to request Shanda Games to provide
necessary supports;
	 
	 	3.4.3.2	 	Shanda Online shall have the right to obtain updated information and
materials in respect of the Cooperation Products hereunder.

	 	3.4.4	 	Obligations of Shanda Online

	 	3.4.4.1	 	Shanda Online shall be responsible for all customer services in relation to
the Cooperation Products hereunder;
	 
	 	3.4.4.2	 	Shanda Online shall keep well the customer service data, and provide
customer data at the request of Shanda Games.

	 	3.4.5	 	For more details on customer services, please refer to Appendix 3.4.5.

	 	3.5	 	Quan-Quan Plug-in
	 
	 	 	 	Shanda Online shall be responsible for plugging the Cooperation Products into the
Quan-Quan operated by it, and for plugging the Quan-Quan into the Cooperation Products.
For this purpose, the rights and obligations of the Parties are as follows:

	 	3.5.1	 	Rights of Shanda Games

	 	3.5.1.1	 	Shanda Games shall have the right to request Shanda Online to provide the
linkage, login and charge services in respect of the Cooperation Products on
the Quan-Quan with priority;
	 
	 	3.5.1.2	 	Shanda Games shall have the right to request Shanda Online to update the
Quan-Quan version when the Cooperation Products are increased or the version of
the Cooperation Products is

16

 

	 	 	 	updated;

	 	3.5.1.3	 	In the event that the Quan-Quan conflicts with the stability of some game
products after the Quan-Quan is plugged, Shanda Games may settle the
compatibility and stability of such game products with Shanda Online with
priority for the Quan-Quan plug-in after certain stability standards are
achieved.

	 	3.5.2	 	Obligations of Shanda Games

	 	3.5.2.1	 	Shanda Games shall assist Shanda Online to plug the Quan-Quan into the
Cooperation Products and plug the Cooperation Products into the Quan-Quan. Any
development, improvement, update and maintenance to and for the Cooperation
Products by Shanda Games shall not affect the Quan-Quan plug-in, and Shanda Games
shall inform Shanda Online of such development, improvement, update and
maintenance forthwith;
	 
	 	3.5.2.2	 	Shanda Games shall complete the Quan-Quan plug-in and interface development
subject to the time agreed by the Parties.
	 
	 	3.5.2.3	 	Shanda Games shall provide any assistance necessary and reasonable to the
update of the Quan-Quan version.

	 	3.5.3	 	Rights of Shanda Online

	 	3.5.3.1	 	Shanda Online shall have the right to plug the Quan-Quan into the
Cooperation Products hereunder, and to determine the service items in the
Quan-Quan;
	 
	 	3.5.3.2	 	Shanda Online shall have the right to change, interrupt or wind up any of
the service items and contents in the Quan-Quan at its own discretions.

	 	3.5.4	 	Obligations of Shanda Online

	 	3.5.4.1	 	Shanda Online shall provide the login, authentication and charge services in
respect of the Cooperation Products through the Quan-Quan;
	 
	 	3.5.4.2	 	Shanda Online shall provide Shanda Games with standard

17

 

	 	 	 	software development kit, standard test process, and plug-in documentation
matched with the software;

	 	3.5.4.3	 	Shanda Online shall appoint special engineers to provide Shanda Games with
telephone supporting services, and to assist Shanda Games to complete the
Quan-Quan plug-in development;
	 
	 	3.5.4.4	 	Shanda Online shall provide special test environments, in which the
development staff of Shanda Games can carry out the tests;
	 
	 	3.5.4.5	 	Shanda Online shall be responsible for the maintenance, operating, R&D and
updates of the Quan-Quan, and for ensuring the end users to log on the
Cooperation Products through the Quan-Quan;
	 
	 	3.5.4.6	 	Shanda Online shall inform Shanda Games of the updated version of the
Quan-Quan on a timely basis;

	 	3.5.5	 	For more details on Quan-Quan Plug-in, please refer to Appendix 3.5.5.

			
	4	 	Operating of Cooperation Products and Server Maintenance

	 	4.1	 	Shanda Games shall be responsible for providing servers, bandwidth and other
resources necessary to the operating of the Cooperation Products, and for the
installation, tests and maintenance of necessary server software;
	 
	 	4.2	 	Shanda Games shall undertake to keep the server hardware in good condition in the
Term of this Agreement, and to ensure the security of the server software, hardware and
data.

			
	5	 	Revenues Distribution and Payment

	 	5.1	 	As for the consideration to the cooperation of Shanda Online under this Agreement,
Shanda Online is entitled to gain [***] of the operating revenues;
	 
	 	5.2	 	One clearing cycle is from 0:00 a.m. on the first day of the current month to

18

 

	 	 	 	0:00 a.m. on the first day of the next month. The Parties shall check the operating
revenues for the immediately preceding month by the 15th day of each month.
Shanda Online shall provide Shanda Games with a formal service invoice valued with the
royalties confirmed by the Parties by the 20th day of each month. Shanda Games
shall pay such royalties for the immediately preceding month in a lump sum to Shanda
Online within ten (10) business days upon receipt of the said invoice.
	 
	 	5.3	 	If there is any discrepancy between the figures given by the Parties, and if the
discrepancy ratio is not more than 5% (inclusive), the figures of Shanda Online shall
prevail. If the said discrepancy ratio is above 5%, the Parties shall make a settlement
subject to the figures given by Shanda Online in the first instance, and then return the
overcharge or demand payment of the shortage after the root causes are found out.

			
	6	 	Ownership of User Data

	 	6.1	 	The user data of Shanda Online shall be the property of Shanda Online, while the
user data of Shanda Games shall be co-owned and shared by the Parties;
	 
	 	6.2	 	Shanda Games shall have the right to manage and use its user data at its own
discretions; however, it shall not use the user basic data in the user data of Shanda
Games by going beyond the cooperation scopes specified in this Agreement, nor make Shanda
Online Users become the non-Shanda Online Users by forcing or soliciting Shanda Online
Users to have secondary registration, nor provide the user basic data to any third party
in any way, excluding the user application data (including but not limited to names,
ratings, items, relationship and empirical values of the characters) in the user data of
Shanda Games;
	 
	 	6.3	 	Shanda Online shall have the right to collect, manage and use its user data at its
own discretions.

19

 

			
	7	 	Exclusivity

	 	 	Shanda Games shall solely and exclusively cooperate with Shanda Online, and shall not have
similar cooperation with any third party in the Term of this Agreement.

			
	8	 	Term

     This
Agreement shall be in force for five years (60 months) (the
“Term”) from the date when it is entered
into. This Agreement shall be extended for another twelve months
automatically provided that no Party gives a written objection
three months prior to the
expiration of the Term of this Agreement.

			
	9	 	Statements and Warranties

	 	9.1	 	Shanda Online shall state and warrant that:

	 	9.1.1	 	It is an independent legal person incorporated and existing according to
law;
	 
	 	9.1.2	 	It has the qualifications to exercise the cooperation hereunder, and its
business scopes cover such cooperation, and it has independent and lawful disposal
rights over such cooperation, including but not limited to the rights to operate the
Quan-Quan and Shanda Online websites;
	 
	 	9.1.3	 	Its authorized representative has been duly authorized to enter into
this Agreement for and on behalf of it;
	 
	 	9.1.4	 	Its signature of this Agreement shall neither violate any legal
documents binding upon it, nor infringe lawful rights of any third party, nor make
the other Party assume any liabilities to any third party (unless otherwise
specified in this Agreement);
	 
	 	9.1.5	 	This Agreement constitutes the effective, binding and enforceable legal
obligations against it;
	 
	 	9.1.6	 	It is in strict compliance with relevant laws, regulations and policies
of China;

	 	9.2	 	Shanda Games shall state and warrant that:

20

 

	 	9.2.1	 	It is an independent legal person incorporated and existing according to
law;
	 
	 	9.2.2	 	It has the qualifications to exercise the cooperation hereunder, and its
business scopes cover such cooperation, and it has independent and lawful disposal
rights over such cooperation, including but not limited to the rights to operate the
Cooperation Products hereunder and Shanda Games websites;
	 
	 	9.2.3	 	Its authorized representative has been duly authorized to enter into
this Agreement for and on behalf of it;
	 
	 	9.2.4	 	Its signature of this Agreement shall neither violate any legal
documents binding upon it, nor infringe lawful rights of any third party, nor make
the other Party assume any liabilities to any third party (unless otherwise
specified in this Agreement);
	 
	 	9.2.5	 	This Agreement constitutes the effective, binding and enforceable legal
obligations against it;
	 
	 	9.2.6	 	It is in strict compliance with relevant laws, regulations and policies
of China;
	 
	 	9.2.7	 	Shanda Games owns legitimate intellectual rights and/or relevant
authorizations in the Cooperation Products hereunder, which have not (will not)
infringed the lawful rights and benefits of any third party.

			
	10	 	Safeguard Provisions

	 	10.1	 	Shanda Games shall indemnify and hold Shanda Online and/or its affiliates,
employees, shareholders and directors harmless against and from all losses, including but
not limited to the compensations of the above persons to third parties (obligees, end
users, etc.), administrative penalties against the above persons by relevant governmental
authorities, and reasonable investigation fees, court fees and attorney’s fees paid by
the above persons for the said matters, arising out of or in relation to the operating of
the Cooperation Products, including but not limited to that the contents of the websites
of

21

 

	 	 	 	the Cooperation Products and other advertising information of Shanda Games are in
violation of laws and regulations, and that the end user disputes in respect of the
Cooperation Products are caused due to the reasons of Shanda Games, and that the
Cooperation Products infringe the intellectual properties of a third party due to the
reasons of Shanda Games, and that the above persons are involved in any disputes, claims,
liabilities, arbitrations and suits due to the failure of Shanda Games to obtain the
governmental license for the operating of the Cooperation Products hereunder.

	 	10.2	 	Shanda Online shall indemnify and hold its affiliates, employees, shareholders and
directors harmless against and from all losses, including but not limited to the
compensations of the above persons to third parties (obligees, end users, etc.),
administrative penalties against the above persons by relevant governmental authorities,
and reasonable investigation fees, court fees and attorney’s fees paid by the above
persons for the said matters, arising out of or in relation to Shanda Passport accounts,
including but not limited to that the above persons are involved in any disputes, claims,
liabilities, arbitrations and suits due to the end user disputes arising out of Shanda
Passport accounts, which are caused by the authentication, billing and customer services
by virtue of the reasons of Shanda Online.

			
	11	 	Intellectual Properties

	 	 	Each Party owns the names, trademarks, signs, icons and images of virtual characters on and of
its own websites and/or products, and/or owns intellectual properties in the same. The
existence of this Agreement shall not create any assignment of the above rights of each Party
to the other Party in whole or part.

			
	12	 	Termination

22

 

	 	12.1	 	This Agreement shall be effective and binding upon the Parties as soon as it is
entered into. No Party can terminate this Agreement provided that none of the following
circumstances occurs:

	 	12.1.1	 	Any Party fails to perform its obligations hereunder for three (3) consecutive months
due to the Force Majeure; in such case, the other Party is entitled to notify such Party
of recovering the performance of this Agreement within thirty (30) days. In the event
that the Party so affected by the Force Majeure (the “Affected Party”) is unable to
recover the performance of this Agreement within thirty (30) days upon the sending of
the said notice, the Party sending such notice is entitled to notify the Affected Party
of the termination of this Agreement fifteen (15) days in advance;
	 
	 	12.1.2	 	In the event that any Party breaches this Agreement seriously (the “Breaching Party”),
the Party who has not breached this Agreement (the “Non-breaching Party”) is entitled to
notify the Breaching Party of correcting the breaches within thirty (30) days. In the
event that the Breaching Party fails to correct its breaches within thirty (30) days
upon the sending of the said notice, the Non-breaching Party is entitled to notify the
Breaching Party of the termination of this Agreement fifteen (15) days in advance;
	 
	 	12.1.3	 	In the event that any Party is declared to be bankrupt or insolvent (the “Bankrupt or
Insolvent Party”), the other Party is entitled to notify the Bankrupt or Insolvent Party
of ending such bankruptcy or insolvency within thirty (30) days. In the event that the
Bankrupt or Insolvent Party is unable to end its bankruptcy or insolvency within thirty
(30) days upon the sending of the said notice, the Party sending such notice is entitled
to notify the Breaching Party of the termination of this Agreement fifteen (15) days in
advance; or
	 
	 	12.1.4	 	In the event that some key terms in this Agreement are in violation of

23

 

	 	 	 	China’s laws, or the Parties fail to reach a consensus on the modification of such
terms within thirty (30) days, any Party is entitled to notify the other Party of
the termination of this Agreement fifteen (15) days in advance.

	 	12.2	 	This Agreement can be terminated upon the consensus of the Parties.

			
	13	 	Trade secrets

	 	13.1	 	Shanda Games has acknowledged that the user information of Shanda Online is the
trade secrets of Shanda Online under the confidential measures of Shanda Online, which is
not known to the public and can create economic benefits for Shanda Online. Shanda Games
shall warrant that:

	 	13.1.1	 	It will not obtain the information of Shanda Online Users through any improper
means, including but not limited to requesting or otherwise soliciting Shanda Online
Users to provide Shanda Passport information or make new registrations when they log
on the Cooperation Products;
	 
	 	13.1.2	 	It will not disclose, use the information of Shanda Online Users, nor otherwise
allow others to obtain the information of Shanda Online Users through the said
means;
	 
	 	13.1.3	 	It will not violate this section, nor disclose, use or allow others to use the
trade secrets under its possession.

	 	13.2	 	Without prior written consents of the other Party, any Party shall not disclose any
provision, the signature and performance of this Agreement, and any information obtained
from the other Party and its affiliates during the signature and performance of this
Agreement, to a third party (excluding the disclosure imposed by the laws, regulations,
governmental authorities, stock exchanges or other regulatory authorities, and excluding
the disclosure to its legal counsels, accounting consultants, business

24

 

	 	 	 	consultants and other consultants and authorized employees).
	 
	 	13.3	 	The invalidity or unenforceability of any provision of this Agreement shall not
affect the validity of the confidential sections.
	 
	 	13.4	 	The confidential sections shall survive during the Term of this Agreement and two
(2) years after this Agreement is terminated.

			
	14	 	Liability for Breach of Agreement

     Unless otherwise specified in this Agreement, the direct or indirect violation of any
provision of this Agreement, or the failure to perform its obligations hereunder, or the failure
to do so promptly or sufficiently by any Party shall constitute the breach of this Agreement. In
such case, the Non-breaching Party is entitled to notify the Breaching Party to remedy its breach
and to eliminate the consequences arising out of such breach by taking sufficient, effective and
timely measures, and to claim its direct losses from such Breaching Party.

			
	15	 	Dispute Resolution and Governing Law

	 	15.1	 	The conclusion, validity, interpretation, performance, amendments, termination and
dispute resolution of, to and arising out of this Agreement shall be governed by the laws
of the PRC.
	 
	 	15.2	 	Any dispute arising out of this Agreement shall be resolved through friendly
negotiation in the first instance. In the event that the said dispute cannot be resolved
within thirty (30) days after any Party notifies the other Party of resolving such
dispute in writing through friendly negotiation, any Party is entitled to institute such
dispute to the People’s Court at the signature place of this Agreement.

			
	16	 	Miscellaneous

	 	16.1	 	Without prior written consents of the other Party, any Party shall not assign its
rights and obligations hereunder in whole or part.
	 
	 	16.2	 	The failure to exercise its rights hereunder by any Party shall not be deemed

25

 

	 	 	 	to waive such rights, nor affect the exercise of such rights in future by such Party.

	 	16.3	 	This Agreement is made in five (5) copies, two (2) of which will be held by Shanda
Online, and three (3) of which will be held by Shanda Games.

(No Text In The Following)

26

 

     IN WITNESS WHEREOF, this Agreement has been duly executed by the authorized representatives of
the Parties as of the day and the year first above written.

Shanda Online:

Shanghai Shanda Networking Co., Ltd. (Seal)

Signed by Authorized Representative:                    

Nanjing Shanda Networking Co., Ltd. (Seal)

Signed by Authorized Representative:                    

Shanda Games:

Shanghai Shulong Technology Development Co., Ltd. (Seal)

Signed by Authorized Representative:                    

Nanjing Shulong Computer Technology Development Co., Ltd. (Seal)

Signed by Authorized Representative:                    

Shanghai Shulong Computer Technology Development Co., Ltd. (Seal)

Signed by Authorized Representative:                    

27

 

Appendix 3.1.5 Authentication Services

Section One Interface Development

	 	a)	 	Authentication Plug-in Method: the Parties may negotiate on and confirm the
login solutions for the Cooperation Products. The optional solutions are as follows:

	 	i.	 	SDK Dynamic Library: Namely PTSDK (Authentication),
FCMSDK (Anti-fatigue). The game server sides can be used alternatively;
	 
	 	ii.	 	COM Components: Namely PTCOM, applicable to use such
components on the websites and online games;
	 
	 	iii.	 	CAS: Namely SDCAS, WEBGAME can be plugged into Shanda
One-stop Service through this method;
	 
	 	iv.	 	Quan-Quan: Namely IGW, the client-side games can be
plugged into the authentication services through this method.

	 	b)	 	Interface Test: Each Party will provide test environment to the other
Party. Shanda Online shall complete the test for the plugged Cooperation Products within
reasonable time in accordance with its test standards, and such Cooperation Products will
go live after the test is completed.

Section Two Authentication Service Items:

	 	a)	 	Shanda Passport Registration: Shanda Online shall be responsible for
providing the Cooperation Products users with Shanda Passport registration services;
	 
	 	b)	 	Shanda Passport Management: Shanda Online will provide all kinds of
amendment operation based on Shanda Passport, including supplements and amendments of
information, amendments of passport, recovery of passport, supplements of anti-fatigue
information.
	 
	 	c)	 	Shanda Passport Authentication: Shanda Online shall be responsible for
providing the Cooperation Products users with Shanda Passport

28

 

	 	 	 	authentication services;
	 
	 	d)	 	Anti-fatigue: Shanda Online shall be responsible for anti-fatigue
strategies and services in respect of the Cooperation Products, and for ensuring that the
anti-fatigue functions of the Cooperation Products meet the national standards;
	 
	 	e)	 	Secondary Authentication (E-key, Security Card): If the Cooperation
Products users have Shanda e-key or security cards, Shanda Online may provide such users
with authentication services and supporting services in respect of the e-key or security
cards;
	 
	 	f)	 	Account-level Management: Based on the contributions of the Cooperation
Products users to the Cooperation Products, Shanda Online shall provide the user rating
system, and assist Shanda Games to provide the game players with personalized services in
accordance with such system.

Section Three Authentication Service Assurance:

     Shanda Online shall ensure that the authentication services can achieve the following service
standards:

	 	a)	 	Registration Response Time: <1.8s
	 
	 	b)	 	Authentication Response Time: <1.8s
	 
	 	c)	 	Response Time for Secondary Authentication: <1.8s
	 
	 	d)	 	Stability of Authentication Platform: 99.9% in whole year

Section Four Service Team Allocation:

     Shanda Online shall arrange the following service team for the authentication services for
the Cooperation Products:

	 	a)	 	Project Manager: One Person
	 
	 	b)	 	Architect: One Person
	 
	 	c)	 	Operation Director: One Person
	 
	 	d)	 	Program Director: One Person
	 
	 	e)	 	C++ Engineer: Three Persons

29

 

	 	f)	 	WEB Engineer: Three Persons

	 
	 	g)	 	Database Engineer: Three Persons
	 
	 	h)	 	Operation Engineer: Four Persons

30

 

Appendix 3.2.5: Billing Services

Section One Interface Development

	 	a)	 	Shanda Online shall provide Shanda Games and/or its partnership developers with
standard development kit, cross-platform web services, standard JAP and COM controls, and
plug-in documentation and technical supports marched with the software;

Section Two Billing Service Items:

	 	b)	 	Billing Forms:

	 	i.	 	Purchase of Properties: The game players can purchase the properties from
the game center by using Shanda Games Virtual Currency, and the billing system will
reduce Shanda Games Virtual Currency accurately based on the purchased properties;
	 
	 	ii.	 	Virtual currency conversion between users: When the game players convert
their virtual currency, the billing system will reduce Shanda Games Virtual Currency
of one game player and increase Shanda Games Virtual Currency of the other game
player subject to the order of the game system;
	 
	 	iii.	 	Time-length Deduction: Shanda Online will make appropriate deduction
based on the game time-length consumed by the game players;

	 	c)	 	Reporting Services: Shanda Online will daily provide Shanda Games with the data on
the consumption user number (times) with, recharge user number (times), revenues from the
consumption and recharge for the immediately preceding day;
	 
	 	d)	 	Reconciliation Services: Shanda Online will daily provide Shanda Games with
consumption list, recharge list and trading list of all game players for the immediately
preceding day.

Section Three Billing Service Assurance:

31

 

     99.9% stable operation every year; linkage disposal capability of more than 2000 game servers;
more than 1200 times per second for balance authentication; 700 times per second for concurrent
transactions; supports to 4.00 million concurrent online users; capacity expansion based on the
increase of Shanda Games Users

Section Four Service Team Allocation:

     Shanda Online shall arrange the following service team for billing services for the
Cooperation Products:

	 	e)	 	Project Manager: One Person
	 
	 	f)	 	Project Vice-manager: One Person
	 
	 	g)	 	Product Engineer: One Person
	 
	 	h)	 	Application Development Engineer: Seven Persons
	 
	 	i)	 	Database Development Engineer: Four Persons
	 
	 	j)	 	System Maintenance Engineer: Three Persons
	 
	 	k)	 	Test Engineer: One Person

32

 

Appendix 3.3.5 Data Services

Section One Service Items:

	 	a)	 	Reporting Services:
	 
	 	 	 	Shanda Online shall provide the following reporting services at the request of Shanda
Games:

	 	i.	 	Reporting development;

	 
	 	ii.	 	Display of reporting data

	 	b)	 	Personalized Data Inquiry: Shanda Online shall provide business data
inquiry at the request of Shanda Games;
	 
	 	c)	 	Data Analysis and Mining: Shanda Online shall provide Shanda Games with the
guidance of data observation.

Section Two Service Assurance:

	 	 	 	Shanda Online shall ensure the data services to meet the following standards:

	 	a)	 	Response Time: Shanda Online shall provide Shanda Games with the data
inquiry results in strict compliance with the response time agreed by the Parties;
	 
	 	b)	 	Stable Operating Ratio: The stable operating ratio of the servers shall
achieve 100%.

Section Three Service Team Allocation:

	 	a)	 	BO Reporting Development Team:

	 	i.	 	Job Duties: Responsible for the development and maintenance of
BO reports
	 
	 	ii.	 	Number of Members: Three Persons

	 	b)	 	Extract, Transfer and Load (ETL):

	 	i.	 	Job Duties: Responsible for giving data extract standards,
controlling the quality of data sources, and clearing, integrating and
confirming the accuracy of the extracted data;
	 
	 	ii.	 	Number of Members: One Person

33

 

	 	c)	 	Data Warehouse (DW) Team:

	 	i.	 	Job Duties: Make development and maintenance based on DW
database
	 
	 	ii.	 	Number of Members: Two Persons

	 	d)	 	Data Analysis Inquiry Team:

	 	i.	 	Job Duties: Responsible for data inquiry, analysis and mining,
and providing game project teams, sales staff, finance staff with data
supports, and data supports for the strategies of high-level management
	 
	 	ii.	 	Number of Members: Five Persons

34

 

Appendix 3.4.5: Customer Services

Section One Customer Service Contact points:

	 	 	 	Shanda Games shall arrange the following contact points:

	 	a)	 	Business Contact:

	 	i.	 	Contact points for new game business
	 
	 	ii.	 	Contact points for daily game maintenance
	 
	 	iii.	 	Contact points for emergency

	 	b)	 	Technical Contact:

	 	i.	 	IT maintenance contact points

	 
	 	ii.	 	System development contact points

	 	 	 	Shanda Online shall arrange the following contact points:

	 	a)	 	Business Contact:

	 	i.	 	Game Business Manager
	 
	 	ii.	 	Training Director
	 
	 	iii.	 	Director on Duty

	 	b)	 	Technical Contact:

	 	i.	 	Business Manager

	 
	 	ii.	 	Project Director

Section Two Customer Service Items:

	 	c)	 	Seats:

	 	 	 	Shanda Online shall provide the following seating services:

	 	i.	 	Business consulting and processing, introduction on new business, market
researches, order processing, acceptance of complaints, return visit to customers,
customer maintenance, and so on;
	 
	 	ii.	 	Diversified user service methods: such as telephone services, forum
services, e-mail services, fax services, return visit services, reception services,
self-help services, and so on

35

 

	 	d)	 	Automatic Question & Answer System:

	 	 	 	Shanda Online shall provide the Automatic Question & Answer System services for the
Cooperation Products as follows:

	 	i.	 	Answer the questions of an asker through the auto-match method;

	 
	 	ii.	 	Equip with simple man-machine dialogue functions.

Section Three Customer Service Assurance:

	 	e)	 	Shanda Online shall ensure the contacts by telephone, forum, e-mail, fax, return
visit and reception for the Cooperation Products Users;
	 
	 	f)	 	Shanda Online shall ensure at least 7000 person-time telephone services per day, at
least 3000 person-time e-mail and forum services per day, at least 160000 person-time
internet services per day and 150 person-time visit services per day.

Section Four Service Team, Technology and Premises Settings:

	 	g)	 	Team Allocation:

	 	i.	 	Shanda Online shall provide at least 180 telephone lines, at least 100
seats and at least 450 full-time customer service persons.
	 
	 	ii.	 	Two customer service directors and one quality control person shall be
appointed for twenty customer service persons;
	 
	 	iii.	 	All service persons have passed the position qualification
authentication.

	 	h)	 	Technical Settings:

	 	i.	 	No. 1 plug-in in whole country/Shanghai
	 
	 	ii.	 	Interactive Voice Response (IVR), 7*24-hour supports
	 
	 	iii.	 	Automatic Call Distribution (ACD), the telephone will jump automatically
if the line is engaged
	 
	 	iv.	 	Full telephone recording, intelligent outbound contact solution
	 
	 	v.	 	Accessible by remote seats
	 
	 	vi.	 	Collection of customer information, statistics of telephone traffic and
creation of reports

36

 

	 	vii.	 	Complete basic hardware supports, including PBX, ACD and CTI
	 
	 	viii.	 	CRM application system
	 
	 	ix.	 	Recording system
	 
	 	x.	 	Monitor reporting system

	 	i)	 	Premises Settings

	 	i.	 	Working areas, conference rooms, training rooms and staff lounge in the
customer service center

Section Five User Indexes

	 	j)	 	Shanda Online undertakes that its customer services shall meet the following
user indexes: 

	 	i.	 	Telephone services satisfied by customers (number of users satisfying the
telephone services/total number of voting users *100%) >95%;
	 
	 	ii.	 	Response ratio (number of settled matters within specified time/total
number of submitted matters ×100% (24 hours for common customers, 3 hours for VIP,
72 hours for batch processing)) >95%;
	 
	 	iii.	 	Telephone response ratio (number of answer calls within 3 seconds after
the telephones ring/total number of telephones allocated to the seats
*100%) >98%;
	 
	 	iv.	 	Service complaint ratio (complaint volumes/total service volumes
*100%) <1 0/000;
	 
	 	v.	 	Average waiver ratio (year) (waiver volume/total incoming call volume
*100%) :

	 	1)	 	Common Users: £ 45%
	 
	 	2)	 	VIP Users: £ Q2%.

37

 

Appendix 3.5.5: Quan-Quan Plug-in

Section One Quan-Quan Service Items:

	 	a)	 	Quan-Quan Functions:

	 	i.	 	Shanda Passport: Register Shanda Passport, log on games through Shanda
Passport, support secondary authentication (including but not limited to
e-key/security cards), support anti-fatigue, and provide account management services
such as passport amendment;
	 
	 	ii.	 	Recharge: Recharge function of Shanda Passport;
	 
	 	iii.	 	Remit account: Remit account from Shanda Passport to game accounts;
	 
	 	iv.	 	Customer Service: Caihong Automatic Question & Answer System;
	 
	 	v.	 	Openness: Customize the Cooperation Products Users to add other internet
contents and services and to develop other internet contents and services;
	 
	 	vi.	 	Message Services: Support news dissemination functions in the Cooperation
Products.

	 	b)	 	Data Services: Shanda Online will regularly provide login data relating to
Quan-Quan, and online data at the request of Shanda Games.
	 
	 	c)	 	Product Development: Shanda Online may provide the Quan-Quan version and
customize the updated services at reasonable request of Shanda Games.

Section Two Quan-Quan Service Assurance:

	 	a)	 	System Assurance: 99.9% stable operation every year; handling capability of
2000 times per second; complete tracking system for the number of online persons; support
the concurrent Quan-Quan use by 1.00 million users
	 
	 	b)	 	The response speed for the game customer sides and resource consumption can
achieve certain standards after Quan-Quan is connected to the games, such as Delphi
technology games. 

Section Three Service Team Allocation

38

 

	 	a)	 	Application plug-in supports: Two Persons
	 
	 	b)	 	Test and version control services: One Person
	 
	 	c)	 	User Service Supports: One Person
	 
	 	d)	 	Operating Service Supports: Three Persons

39

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