Document:

ComTec Processing and Production Services Agreement

 EXHIBIT 10.24A 
 Pages where confidential treatment has been requested are stamped “Confidential 
 Treatment
Requested and the Redacted Material has been separately filed with the Commission,” and places 
 where information has been
redacted have been marked with (***). 
 COMTEC PROCESSING AND PRODUCTION SERVICES AGREEMENT 
 This PROCESSING AND PRODUCTION SERVICES AGREEMENT (“Agreement”), is made and entered into effective this
18th day of June 2003 (“Effective Date”), by and between ComTec
Incorporated (“ComTec”). located at 6 Just Road Fairfield, NJ, 07004-3408 and Time Warner Cable Inc., a Delaware corporation (“TWC”), located at 290 Harbor Drive, Stamford, CT 06902-6732. 
 NOW, THEREFORE, in consideration of mutual covenants and agreements contained herein, the parties agree to as follows: 
 1. DEFINITIONS. As used herein, the following terms shall have the meanings set forth below: 
 “Affiliate” shall mean AOL Time Warner Inc., Time Warner Entertainment-Advance/Newhouse Partnership. TWT Cable, Inc., Time Warner Cable
Capital, L.P., Time Warner Entertainment Company, L.P., and/or Time Warner Inc., or any successor-in-interest of any of the foregoing, or any entity that is majority-owned by TWC and/or one or more of the foregoing entities (TWC and each of the
foregoing entities, a “TW Company”), or any corporation, partnership, limited liability company or other entity which is managed in whole or in significant part by any TW Company or through managers designated by any TW Company.

 “Affiliate Addendum” shall mean an addendum, in substantially the form attached hereto as Exhibit A, executed by
an Affiliate or by TWC on behalf of such Affiliate. 
 “Average Monthly Amount” shall mean all amounts paid by all Clients
(excluding postage amounts and shipping charges) to ComTec during the eight month period preceding any claim that arises (including amounts paid by Clients under the Prior Agreements where this Agreement has not been in effect for eight months at
the time that a claim arises) divided by 8. 
 “Clients” shall mean TWC and each Affiliate that is bound by an
Affiliate Addendum. 
 “Control” (including the terms “controlling,” “controlled by” and “under
common control with”) shall mean, in relation to any business entity, the ownership directly or indirectly of fifty percent (50%) or more of the outstanding voting securities or capital stock of such business entity, or any other
comparable equity or ownership interest with respect to a business entity other than a corporation, or the possession, either directly or indirectly, of the legal power to direct or cause the direction of the general management of the entity in
question, whether through the ownership of voting equity interests, by contract, or otherwise. 
 “Initial Clients” shall
mean the following Affiliates of TWC which shall each become bound by an Affiliate Addendum as of the Effective Date: Kansas City Cable Partners, L.P.; Staten Island Cable, LLC; and Time Warner Entertainment-Advance/Newhouse Partnership, Albany
Division; Time Warner Entertainment-Advance/Newhouse Partnership, Austin Division; Time Warner Entertainment-Advance/Newhouse Partnership. Charlotte Division; Time Warner Entertainment-Advance/Newhouse Partnership, Greensboro Division; TWC, Maine
Division; Time Warner Entertainment Company, L.P., Memphis Division; TWC, Minneapolis Division; Time Warner Entertainment Company, L.P., Shreveport Division; Time Warner Entertainment-Advance/Newhouse Partnership, Syracuse Division; Time Warner
Entertainment-Advance/Newhouse Partnership, Waco Division; and, Time Warner Entertainment-Advance/Newhouse Partnership, Eastern Carolina Division. 
 “Products” shall mean any software or other products licensed or otherwise provided by ComTec to Clients under this Agreement, including but not limited to those described on Exhibit B hereto and/or as listed on
Exhibit C hereto. 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 “Services” shall mean the processing, print and mail and other services provided by ComTec under this Agreement, including but not
limited to those described on Exhibit B hereto and/or as listed on Exhibit C hereto. 
 2.
TERM. This Agreement shall commence as of the Effective Date and shall continue for so long as any Affiliate Addendum (whether executed as of the Effective Date or thereafter) is in effect
(“Term”). The term of each Affiliate Addendum shall be as set forth in such Affiliate Addendum (“Affiliate Addendum Term”); provided, however, that no Affiliate Addendum may provide for the automatic renewal of such
Affiliate Addendum, but rather, any such renewal must be agreed to in writing in an amendment to such Affiliate Addendum signed by both ComTec and the applicable Affiliate. As of the Effective Date, all agreements previously executed with any of the
Initial Clients (“Prior Agreements”) shall terminate and be of no further force or effect; provided, however, that notwithstanding any other provision of this Agreement, any products, materials or services provided to a Client under
a Prior Agreement but not listed in Exhibits B or C shall continue to be provided to such Client during the Affiliate Addendum Term for such Client for the price set forth in the Prior Agreement (subject to ComTec’s obligations under
Section 9 below to offer each Client most favored customer pricing) but the general terms and conditions of this Agreement shall hereafter apply to the provision of such materials, Services or Products to such Client by ComTec. 
 3. SERVICES AND PRODUCTS.  
 (a) ComTec shall provide the Services and Products to Clients for the prices set forth on Exhibit C hereto (“Pricing Schedule”). ComTec may annually raise, based on the Consumer Price Index,
the price of the SPC (as defined on the Pricing Schedule) set forth on the Pricing Schedule with respect to a particular Client only if, and to the extent, specifically described in such Client’s Affiliate Addendum. Any Affiliate may, by notice
to ComTec from time to time, add or remove cable systems with respect to which it will receive Services and Products under its Affiliate Addendum. TWC shall not be liable for any obligations of its Affiliates that are Clients hereunder and no
Affiliate that is a Client hereunder shall be liable for the obligations of TWC or any other Client hereunder. Clients understand and agree that ComTec may perform the Services and license or provide the Products to third parties. Each Affiliate
that is a Client hereunder shall use ComTec as such Affiliate’s sole and exclusive provider of services for the printing and mailing, through the United States Postal Service (“USPS”), of its subscribers’ monthly bill
statements: provided, however, that such obligation shall not apply with respect to any cable system acquired by such Affiliate for the term (which shall not include any optional renewals) of any existing agreement with a different print and mail
vendor applicable to such cable system. Notwithstanding the foregoing, under no circumstances shall such obligation be deemed to apply to the generation or viewing of images of subscriber bill statements or to electronic presentment or payment of
subscriber bill statements (collectively, “Electronic Billing”) and ComTec understands and agrees that Clients may purchase or receive services from third parties, and license or receive products from third parties, that are similar
to the Services and Products with respect to Electronic Billing. For the avoidance of doubt, TWC shall not be subject to any exclusivity obligation hereunder and ComTec acknowledges that TWC has and/or may in the future enter into agreements with
other print and mail vendors for the purchase or receipt of services and products that ate similar to the Services and Products. 
 (b) A
Client may modify specifications for a particular Service by furnishing revised specifications in writing to ComTec, which completely replace the previous specifications. If such a modification would result in significant out-of-pocket costs for
ComTec to perform the required Service, as so modified by such Client, then (i) ComTec shall promptly notify Client of such increased costs and shall set forth in writing and in reasonable detail the basis for calculating any such increase in
cost, and (ii) ComTec and such Client shall negotiate in good faith to determine a reasonable price increase for the performance of such Service pursuant to such modified specification. If ComTec and such Client cannot reach mutual agreement on
the price relating to such modification, then ComTec shall not proceed with performance of such Service pursuant to such modified specification. 
 4.
SERVICE LEVEL AGREEMENT. *******************************************************************************
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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 5. DATA SUBMISSION. Data from each Client is to be prepared for ComTec in the agreed format and transmitted to the designated ComTec
Output Center no later than ******************************* *********. If the data is erroneous or is not prepared in the agreed format, or it a Client furnishes media which is in unsatisfactory condition for processing, then ComTec shall
immediately notify the applicable Client of the problem. If such Client requests that ComTec research or resolve the problem, then a fee equal to the hourly rate for error resolution set forth on the Pricing Schedule may be assessed on the part of
ComTee to research or resolve the data or format problem *************************************** ’*************************************.** ***********************************. Each Client is responsible for maintaining proper backup of source
material sent to ComTec until ComTec has returned the original media to such Client. 
 6. POSTAGE. All postage service monies are to
be provided in advance monthly from each Client. This money shall be used exclusively for the postage costs of such Client and may not be used to satisfy any other unpaid amounts of such Client under this Agreement. ComTec reserves the right to hold
any and all mail of a Client if such Client’s postage deposit account does not contain sufficient funds to pay for the actual postage costs to be incurred by ComTec in performing the Services in any month.
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 7. INVOICING AND PAYMENT. All Clients shall be aggregated for purposes of determining the applicable fee rate
pursuant to the Pricing Schedule (where any such fees fluctuate based on volume); but once such rate(s) have been determined, ComTec shall invoice each Client separately for the fees relating solely to Products and Services provided to such Client.
Invoices will be rendered weekly by ComTec to each Client and payment for all invoiced amounts (other than any amount disputed by a Client in good faith) shall be due net ***** from the date of the invoice. Undisputed amounts not paid by a Client
within***** of the date of invoice shall be charged a rate of interest equal to * *************** With respect to disputed amounts, once the billing dispute is resolved, payment shall be made by the applicable Client within ******* following such
resolution. All payments shall be sent to the following address of ComTec: ComTec, Incorporated, 6 Just Road, Fairfield, NJ, 07004-3408. 
 8.
TAXES. All applicable taxes, fees, levies, imposts, duties, withholding or other taxes, exclusive of those relating to ComTec’s net income (including any interest and penalty thereon) arising from the provision of the
Services to a Client are to be paid by such Client. Each Client will indemnify and hold harmless ComTec from and against any liability for such taxes, fees, levies, imposts, duties, withholding or other taxes, exclusive of those relating to
ComTec’s net income (including any interest and penalty thereon) arising from the provision of the Services to such Client. 
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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 10. ACCOUNT MANAGEMENT. ComTec agrees to maintain dedicated account management for Clients and to use its best efforts to minimize
the turnover of Clients’ account managers. ComTec shall send weekly status reports covering and outlining account information and a description of projects for (a) all Clients to TWC, and (b) for a particular Client to such Client.
Upon a Client’s request, ComTec will hold quarterly on site account reviews with each Client. The purpose of these reviews shall be to maintain open lines of communications between Clients and ComTec as well as to share technical information
between Clients. ComTec shall hold monthly conference calls for all Clients (collectively, “User Group Meetings”) in order to discuss topics of relevance to Clients and solicit Clients’ input in order to improve ComTec’s
level of service provided to Clients including, without limitation, bill design and redesign issues, successful database driven upsell/advertising campaigns on bill statements, future intelligent messaging campaigns, retention strategies, use of
planet codes, use of imaging solutions, other marketing, customer service, information technology, and billing and finance issues of Clients. All User Group meetings shall be hosted by ComTec at ComTec’s sole expense. 
 11. CONFIDENTIAL INFORMATION. 
 (a) Clients, on the one hand, and ComTec, on the other hand, will treat as confidential all of the following information received by such party hereunder (the “Receiving Party”) that is provided by
the other party hereto (the “Disclosing Party”): any information or data that is (i) fixed in a tangible medium (including any electronic medium) and furnished by the Disclosing Party to the Receiving Party under this Agreement
and marked as the confidential or proprietary information of the Disclosing Party; or (ii) which, if disclosed orally, is identified by the Disclosing Party at the time as being confidential or proprietary and is confirmed by the Disclosing
Party as being Confidential Information in writing within ********** after its initial disclosure. In addition, ComTec acknowledges that all information and data relating to the residential or commercial subscribers (“Subscribers”)
of a Client, in whatever form provided, shall constitute Confidential Information of such Client. Further, the terms and conditions of this Agreement shall constitute Confidential Information of each party hereto which neither party may disclose
without the other party’s prior written consent. The Receiving Party will make the same effort to safeguard the Confidential Information of the Disclosing Party as it does in protecting its own proprietary data but in no event less than
reasonable care. All data and other information provided to ComTec by a Client shall remain the exclusive property of such Client. The Receiving Party will not disclose or make available the Confidential Information supplied by the Disclosing Party
to anyone other than its employees who have a need to know the information in connection with this Agreement. The Receiving Party shall use the Confidential Information of the Disclosing Party only for the purpose of fulfilling its obligations under
this Agreement. 
 (b) The Receiving Party shall be relieved of the obligations of Section 1l(a) with respect to information it can
establish through credible evidence: (i) was in the public domain at the time it was disclosed or has become in the public domain through no fault of the Receiving Party; (ii) was known to the Receiving Party, without restriction, at the
time of disclosure as shown by the files of the Receiving Party in existence at the time of disclosure; (iii) was independently developed by the Receiving Party without any use of the Disclosing Party’s confidential information and by
employees or other agents of the Receiving Party who have not had access to any of the Disclosing Party’s confidential information; or (iv) became known to the Receiving Party, without restriction, from a source other than the Disclosing
Party (which source was not bound by confidentiality restrictions) without breach of this Agreement by the Receiving Party and otherwise not in violation of the Disclosing Party’s rights. In furtherance of ComTec’s obligations
hereunder and without limiting the foregoing, ComTec agrees that, with respect to any materials that contain personally identifiable information of a Client’s Subscribers that ComTec discards or disposes of under this Agreement, ComTec shall
properly shred any such materials in order to avoid a disclosure of such Confidential Information of such Client. 
  

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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 (c) If the Receiving Party is required by any law, rule or regulation of any governmental authority or by order of any court of competent jurisdiction to
disclose Confidential Information of the Disclosing Party, the Receiving Party may disclose such Confidential Information to such governmental authority or court to the extent so required, provided, that, the Receiving Party shall: (i) give
reasonable notice to the Disclosing Party in advance of such disclosure; (ii) seek confidential treatment of such information from the entity to which the disclosure is made; and (iii) limit disclosure of the Disclosing Party’s
Confidential Information to that required to be disclosed. 
 (d) Upon the termination, cancellation or expiration of this Agreement for any
reason or upon the reasonable request of the Disclosing Party, all Confidential Information of the Disclosing Party, together with any copies thereof, shall be returned to the Disclosing Party or, if requested by the Disclosing Party, destroyed, in
which case the Receiving Party shall certify that such destruction has occurred. 
 (e) Each of the parties acknowledges and agrees that the
other would be irreparably harmed if any of the Confidential Information were to be disclosed to third parties, or if any use were to be made of the Confidential Information other than that permitted herein, and further agrees that the other shall
have the right to seek and obtain injunctive relief (without being required to follow the procedures set forth in Section 17 below) upon any violation of the terms of this Section, in addition to all other rights and remedies available at law
or in equity. 
 (f) The Receiving Party shall defend, hold harmless and indemnify the Disclosing Party and the Disclosing Party’s
owners, parent company, partners, affiliates, subsidiaries, agents, officers, directors, managers, or employees (collectively, the “Related Parties”) from any and all losses, damages, liabilities, judgments, settlement amounts,
costs and expenses (including, without limitation, reasonable attorneys’ fees) arising from any third party claim, demand, action, suit, proceeding or investigation against the Disclosing Party as a result of the Receiving Party’s breach
of its obligations under this Section 11. The Disclosing Party comply with the indemnification procedures set forth in Section 14(d). 
 12.
WARRANTIES.  
 (a) ComTec shall use due care in processing all work submitted by each Client. ComTec warrants that all
statements mailed by ComTec hereunder for a Client shall conform to the format and other specifications agreed to by ComTec and such Client. ComTec shall, at such Client’s option and ComTec’s sole expense, either rerun or credit any job.
or any portion of any job, which cannot be used in the normal course of such Client’s business due to errors made by ComTec. 
 (b) In
performing all Services hereunder, ComTec shall assign personnel to complete the Services that are competent, knowledgeable and experienced professionals in the type of Services to be performed pursuant to this Agreement. ComTec warrants that it
will perform the Services in a professional and workmanlike manner and in accordance with the highest industry standards. In addition, ComTec warrants that the Products will perform, in all material respects, in accordance with the published
specifications for such Products (“Specifications”). In case of breach of the foregoing warranty or any other duty related to the quality of the Services or Products for which a remedy is not provided under subparagraph
(a) above, ComTec will promptly correct, replace or re-perform any defective Service or Product or, if not commercially practicable, ComTec will accept the return of the defective Product, or the rejection of such Service, and refund to the
applicable Client the amount actually paid to ComTec for such Service or Product. 
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 (d) TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES ANY REPRESENTATION OR
WARRANTY TO THE OTHER PARTY, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY REPRESENTATION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 
  

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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 13. LIMITATION OF LIABILITY. EXCEPT FOR EACH PARTY’S INDEMNIFICATION OBLIGATIONS AND CONFIDENTIALITY
OBLIGATIONS UNDER THIS AGREEMENT, AND EXCEPT FOR A PARTY’S WILLFUL MISCONDUCT, UNDER NO CIRCUMSTANCES WILL COMTEC, ON THE ONE HAND, OR CLIENTS, ON THE OTHER HAND, BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF SUCH PARTY IS NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR EACH PARTY’S INDEMNIFICATION OBLIGATIONS
AND CONFIDENTIALITY OBLIGATIONS UNDER THIS AGREEMENT, AND EXCEPT FOR A PARTY’S WILLFUL MISCONDUCT, IN NO EVENT WILL THE AGGREGATE LIABILITY INCURRED BY COMTEC, ON THE ONE HAND, OR CLIENTS, ON THE OTHER HAND, EXCEED AN AMOUNT
EQUAL********************** ****************. COMTEC SHALL HAVE NO LIABILITY FOR DAMAGES RESULTING FROM ERRONEOUS OR INCOMPLETE, PROCESSING OR TRANSMISSION OF INFORMATION OR DATA BY CLIENTS. 
 14. INTELLECTUAL PROPERTY; INFRINGEMENT INDEMNITY AND INDEMNIFICATION
PROCEDURES.  
 (a) All computer software developed and/or utilized by ComTec in conjunction with ComTec’s Services,
whether or not Clients have been charged for such software, and all updates, modifications, enhancements and derivative works of such software and all copies thereof shall be and remain owned by and the sole property of ComTec; provided however,
that software provided to ComTec by a Client and developed by Client or by a third party for such Client, where title to such software vests in such Client or is licensed to such Client shall remain the property of such Client. All trademarks,
service marks, copyrighted material or art or other intellectual property owned or licensed by a Client and provided to ComTec hereunder shall be used solely for the purpose of performing the Services and ComTec shall acquire no right, title or
interest therein. 
 (b) If any action, suit or proceeding is instituted against any Client based upon a claim that any Service or Product,
or the systems or software used by ComTec to provide any Service, infringes a copyright, trademark, trade secret or U.S. patent or any other intellectual property of a third party, then ComTec shall indemnify, defend (including, without limitation,
by making any interim payment necessary for appeal) and hold such Client and such Client’s Related Parties harmless, at ComTec’s sole expense, and pay the damages and costs finally awarded against such Client and/or its Related Parties in
the infringement action or any settlement amount approved by ComTec, but only if such Client complies with the indemnification procedures set forth in subparagraph (d) below. 
 (c) ComTec shall indemnify and hold harmless Clients and their Related Parties from and against all claims, costs, liabilities, judgments, expenses and
damages (including, without limitation, reasonable attorneys’ fees) arising out of or in connection with a breach by ComTec of any of its obligations hereunder including, without limitation, its confidentiality obligations set forth in
Section 11 hereof, or any willful misconduct or negligent action or failure to act by ComTec or any of its employees, agents, or representatives. 
 (d) In the event of a claim by a third party, with respect to which either ComTec or a Client is entitled to indemnification under any provision of this Agreement, the party seeking indemnification
(“Indemnified Party”) shall promptly notify the other party (“Indemnifying Party”); provided, however, that any unintentional failure to make such prompt notification shall not relieve the Indemnifying Party of its
obligations hereunder unless the Indemnifying Party’s ability to defend such claim is materially prejudiced thereby. The Indemnifying Party shall have sole control over the defense of the claim and any negotiation for its settlement or
compromise, and the Indemnified Party shall comply with any reasonable actions required by the Indemnifying Party (at the Indemnifying Party’s expense) to minimize the Indemnifying Party’s and/or the Indemnified Party’s liability in
the claim, provided such compliance is not, in the reasonable opinion of the Indemnified Party’s counsel, adverse to the Indemnified Party’s interests. However, the Indemnifying Party shall not settle any such claim or alleged claim
without first obtaining the Indemnified Party’s prior 

  

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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 
written consent where the settlement claim might adversely affect the Indemnified Party’s rights, and such consent shall not be unreasonably withheld.
In addition, the Indemnified Party may participate in any claim for indemnification under this Agreement using its own counsel at its own expense. 
 15.
INSURANCE. ComTec shall maintain the insurance coverages set forth on Exhibit D hereto in compliance with the terms and conditions set forth on Exhibit D hereto. 
 16. DISASTER RECOVERY. ComTec shall maintain a business continuity/disaster recovery plan, reasonably
acceptable to TWC. which shall describe a pre-planned sequence of events to ensure the continuation, recovery, and restoration of all “mission-critical business functions” in the event of a business disaster with respect to ComTec and
which shall set forth specific time commitments for the restoration of the provision by ComTec of all Services and Products pursuant to this Agreement (“Recovery Deadlines”). For purposes hereof, “mission-critical business
functions” (e.g. computer resources, networks, processes, and facilities) are those which, if not operating, would cause the cessation of, or significant adverse impacts upon, the Services or Products provided by ComTec to Clients. ComTec shall
comply in all material respects with the business continuity/disaster recovery plan approved by TWC and shall adhere to all Recovery Deadlines in the event of a business disaster. A copy of ComTec’s current business continuity/disaster recovery
plan is attached hereto as Exhibit E. In the event of a disaster or other event resulting in the loss by ComTec of any Client’s data, cycle mailings or materials, ComTec shall promptly regenerate such data, resupply such materials and/or
reperform the Services, as applicable, at no additional charge to such Client. In the event that ComTec moves performance of the Services to a different output center location as a result of a
disaster.******************************************************* ************************************************. 
 17.
ARBITRATION. Any dispute or disagreement arising between ComTec and any Client relating to or arising out of the interpretation or performance of this Agreement shall be resolved by arbitration
under the rules then obtaining of the American Arbitration Association by one arbitrator appointed in accordance with such rules, the arbitrator also apportioning the costs of arbitration (including reasonable attorneys fees). The arbitration shall
be held in ************, and the arbitrator shall decide the issues presented applying the substantive laws of the State of ***** , other than such laws, rules, regulations and case law that would result in the application of the laws of a
jurisdiction other than the ********** . The award of the arbitrator shall be in writing, shall be final and binding upon the parties, shall not be appealed from or contested in any court and may, in appropriate circumstances, include injunctive
relief. No party shall, in connection with any proceedings held pursuant to this Section, be required to furnish any bond. Should either party fail to appear or be represented at the arbitration proceedings after due notice in accordance with the
rules, then the arbitrator may nevertheless render a decision in the absence of such party and such decision shall have the same force and effect as if the absent party had been present, whether or not it shall be adverse to the interests of such
party. Any award rendered hereunder may be entered for enforcement, if necessary, in any court of competent jurisdiction, and the party against whom enforcement is sought shall bear the expenses, including attorneys’ fees, of enforcement.
Nothing in this Section shall limit the right of either ComTec, on the one hand, or Clients, on the other hand, to obtain from a court provisional or ancillary remedies such as, but not limited to, injunctive relief, or the appointment of a
receiver, before, during or after the pendency of any arbitration proceeding brought pursuant to this Agreement. 
 18.
TERMINATION. 
 (a) Either ComTec or TWC may terminate this Agreement with immediate effect
by giving written notice to the other party if the other party: 
 (i) becomes insolvent, makes a general assignment for the
benefit of creditors, suffers or permits the appointment of a receiver for its business or assets, becomes subject to any proceeding under any bankruptcy or insolvency law whether domestic or foreign that, if involuntary, is not dismissed within
********** or has wound up or liquidated, voluntarily or otherwise, or has otherwise ceased to conduct in the normal course, its business; or 
  

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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 (ii) is in material breach of this Agreement and has failed to cure such breach within*** *****, after receipt from the non-breaching
party of written notice of breach and intent to terminate if such breach is not cured within such ******* (provided, however, that there shall be no cure period with respect to the reoccurrence of the same material breach within any **********
period and, in such event, the termination shall be effective upon receipt of notice from the terminating party unless a later effective date is specified in such notice), except that this clause (ii) shall not be applicable with respect to
breaches committed by a Client other than TWC which shall, instead, be governed by subparagraph (c) below. An example of a material breach by ComTec would be the disclosure of personally identifiable Subscriber information by ComTec. Such
example is included herein only for illustrative purposes. Such example is by no means the exclusive grounds on which TWC could claim that a material breach had occurred or an exhaustive list of the acts or omissions of ComTec that may constitute a
material breach of this Agreement and shall in no way restrict the facts or circumstances under which TWC may be able to claim that ComTec has materially breached this Agreement. 
 (b) In addition to, and without limiting the provisions of subparagraph (a) above, if ComTec fails to supply acceptable quality services and
products to any Client, or fails to meet the service level agreement requirements set forth in this Agreement with respect to any Client, and ComTec has been given written notice of any such failure and has failed to correct same within ******** of
ComTec’s receipt of such notice (provided, however, that there shall be no cure period with respect to the reoccurrence of the same problem within any ********** period), then such Client shall have the right, upon notice to ComTec, to
terminate the Affiliate Addendum of such Client. Such termination shall be effective upon the receipt of such termination notice from TWC unless a later effective date is specified in such notice to ComTec. 
 (c) ComTec may terminate the Affiliate Addendum of a particular Client only if such Client is in material breach of this Agreement and has failed to cure
such breach within ******** after receipt of written notice from ComTec provided to such Client, with a copy to TWC, reasonably specifying such failure and stating its intention to terminate this Agreement with respect to such Client if such failure
is not cured within such **** period (provided, however, that there shall be no cure period with respect to the reoccurrence of the same material breach within any *********** period and, in such event, the termination shall be effective upon
receipt of such notice from ComTec unless a later effective date is specified in such notice). 
 19. GENERAL.  
 19.1 Entire Agreement; Permitted Variances of this Agreement in Affiliate Addenda. This Agreement and the exhibits and schedules attached hereto
and the Affiliate Addenda constitute the entire agreement and understanding of the parties and supersedes all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of this Agreement. ******
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 19.2 Severability. If any provision of this Agreement is found to be invalid or
unenforceable, then, so long as the remainder of this Agreement is not materially affected by such declaration or finding and is capable of substantial performance, all other provisions of this Agreement shall remain valid and enforceable.

 19.3 Amendments and Waivers. No amendment or variation of the terms of this Agreement shall be effective unless it is made or
confirmed in a written document signed by both ComTec and TWC. No amendment or variation of the terms of any Affiliate Addendum shall be effective unless it is made or confirmed in a written document signed by both ComTec and the applicable
Affiliate and, to the extent required pursuant to Section 19.1, by TWC. No delay in exercising or non-exercise by either party of any of its rights under or in connection with this Agreement shall operate as a waiver or release of that right.
Rather, any such waiver or release must be specifically granted in writing signed by the party granting it. 
  

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 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 19.4 Relationship. In making and performing this Agreement, the parties are acting and shall act as independent contractors. Nothing in this
Agreement shall be deemed to create an agency, joint venture or partnership relationship between the parties hereto. Neither ComTec nor Clients shall hold themselves out as having any authority to enter into any contract or create any obligation or
liability on behalf of or binding upon the other party. 
 19.5 Subcontracting; Assignment. ComTec shall not subcontract or assign
(including without limitation by operation of law or the occurrence of a change of Control) any of its rights or obligations under this Agreement, without the prior written consent of TWC which shall not be unreasonably withheld (i.e. in order to
withhold consent to any proposed assignment by ComTec, TWC must reasonably believe that the proposed assignee is adverse to the interests of TWC or that the proposed assignee is not likely to be capable of performing the obligations of ComTec set
forth in this Agreement, for example, where the proposed assignee lacks financial stability or TWC has had previous unsatisfactory experiences with the proposed assignee). Further, TWC shall be deemed to have consented to any subcontracting or
assignment of this Agreement by ComTec where TWC fails to object to such subcontracting or assignment within sixty days of ComTec’s written request for approval thereof if such written request was provided to TWC in accordance with
Section 19.8 and such written request described the proposed subcontracting or assignment in reasonable detail. TWC shall have the right to assign its rights and obligations under this Agreement without ComTec’s consent: (a) to any
Affiliate; or (b) to a successor entity in connection with the sale or transfer of all or substantially all of the assets or stock of TWC, or the merger, consolidation, reorganization, spin-off or other business combination of TWC. Each
Affiliate that is a Client hereunder shall have the right to assign its rights and obligations under its Affiliate Addendum (i) to any other Affiliate: or (ii) to a successor entity in connection with the sale or transfer of all or
substantially all of the assets or equity interests of such Affiliate, any sale or transfer of all or a portion of TWC’s equity interest in such Affiliate, any transfer by TWC (either directly or indirectly) of the power to manage such
Affiliate (where such Affiliate was managed either directly or indirectly by TWC as of the date that the applicable Affiliate Addendum was executed), or the merger, consolidation, reorganization, spin-off or other business combination of such
Affiliate. The parties agree that any attempted assignment of this Agreement in breach of this Section shall be void and of no effect and shall constitute a material breach of this Agreement. Upon any permitted assignment of this Agreement, the
assignor shall have no further obligation hereunder and the other party shall look solely to the assignee for the performance of its obligations hereunder. 
 19.6 Law and Jurisdiction. This Agreement shall be governed by the laws of the ********** other than such laws that would result in the application of a jurisdiction other than the *********. 
 19.7 Press Releases and other Publicity. Except for disclosures required by law, each party will submit to the other all public disclosure(s),
advertising and other publicity matters relating to this Agreement in which the other party’s name or mark is mentioned or language from which the connection of said name or mark may be inferred or implied, and will not publish or use such
advertising or publicity matters without the express prior written approval of the other party, which may be granted or withheld in such party’s sole discretion. 
 19.8 Notices. All notices required or permitted under this Agreement shall be in writing and delivered by hand or courier and shall (a) if delivered personally to the address as provided in this Section,
be deemed given upon delivery, and (b) if delivered by a reputable overnight courier to the address as provided in this Section, be deemed given on the first business day following the date sent by such overnight courier. The addresses and
facsimile numbers of the parties (until written, notice of change shall be given in accordance with this Section) shall be as follows: 
 If to ComTec: 
 ComTec, Incorporated 
 6 Just Road 
 Fairfield, NJ 07004-3408 
 **************** 
 ****************

  

 9 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 If to TWC: 
 Time Warner Cable 

290 Harbor Drive 
 Stamford. CT
06902-6732 
 Attn: Vice President ***************** 
 With a required copy to: 
 Time Warner Cable 
 290 Harbor Drive 
 Stamford, CT 06902

 Attn: General Counsel 
 If to any other Client: 
 At the address provided set forth for such Client in the applicable Affiliate Addendum (with a
required copy to TWC as set forth above). 
 19.9 Force Majeure. Subject to and without limiting ComTec’s obligations under
Section 16 above, neither party shall be held responsible for any delay or failure in performance for causes beyond its reasonable control, including without limitation, acts of God, strikes, lockouts, riots, acts of war, epidemics,
governmental regulations imposed after the fact, fire, power failure, earthquakes or other disasters natural or otherwise. 
 19.10 Time
is of the Essence. Time of performance is of the essence in this Agreement and a substantial and material term hereof. 
 19.11
Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same instrument. 
 19.12 Exhibits and Headings. The Exhibits to this Agreement are hereby incorporated by reference. The captions and headings of this Agreement are
included for convenience only and shall not affect the interpretation or construction of this Agreement. 
 19.13 Survival. The
following provisions shall survive the termination or expiration of this Agreement: Sections 11 through 14, Section 17, Section 19, and Section 5 of Exhibit D. 
  

 10 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 IN WITNESS WHEREOF the parties hereto have entered into this Agreement as of the Effective Date. 
  

									
	COMTEC INCORPORATED	 		 	TIME WARNER CABLE INC.
					
	By:	 	 /s/    Peter E. Christensen
	 		 	By:	 	 /s/    James Jeffcoat

	Name:	 	Peter E. Christensen	 		 	Name:	 	James Jeffcoat
	Title:	 	Chairman	 		 	Title:	 	VP

  

 11 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 EXHIBIT A 
 FORM OF AFFILIATE ADDENDUM

 1. Agreement Reference. Reference is hereby made to that certain Processing and Production Services Agreement (as amended from
time to time, the “Agreement”) dated as of             , 20     between ComTec Incorporated (“ComTec”) and Time Warner
Cable Inc. (“TWC”). 
 2. Acceptance of Agreement. The undersigned Affiliate agrees to be bound by the terms and
conditions of the Agreement, which are hereby incorporated by reference into this Affiliate Addendum. All capitalized terms not defined herein shall have the meanings given to such terms in the Agreement if defined therein. 
 3. Term. The term of this Affiliate Addendum shall be as follows:
                    . 
 4.
Notices, All notices that may be required or permitted to be given to the undersigned Affiliate pursuant to the Agreement shall be given in accordance with the terms of the Agreement and the address for the undersigned Affiliate shall be as
follows: 
 ____________________ 
 ____________________ 
 Attn.: _______________ 
 Fax:  ________________ 
 5. Modifications. The Agreement is hereby modified as follows:

 [Insert any changes to pricing or other terms that will apply to the particular Affiliate. Any terms or conditions that are less favorable
to the Affiliate (viewed by itself rather than taken in combination with other terms or conditions) will also require the signature of TWC corporate to this Addendum in order to be valid] 
 6. Conflict with Agreement. If the terms and conditions set forth in this Addendum shall be in conflict with the Agreement, the terms and
conditions of this Addendum shall control but only to the extent that such variation is permitted under Section 19.1 of the Agreement. 
  

 12 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 Executed as of the      day of             ,
20    . 
  

			
	COMTEC:
	
	COMTEC INCORPORATED
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	AFFILIATE:
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	[If required under Section 19.1 of the Agreement]
	
	TIME WARNER CABLE INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

  

 13 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 EXHIBIT B 
 DESCRIPTION OF SERVICES
AND PRODUCTS 
 Under this Agreement, ComTec will produce and distribute each Client’s customer statements, which services for each
Client are more particularly described as follows: 
  

	 	•	 	 Daily processing, postal sortation, printing, inserting and full mail distribution of the Client statement and late notice cycle mailings and return to Client type
“flat” (special request returns and invoices beyond 7 physical pages) documents. 

  

	 	•	 	 Processing of Client data for proper statement formatting, printing, inserting and delivery distribution requirements. 

  

	 	•	 	 CASS (Coding Accuracy Support System) Certification of all Client requested mailing names. 

  

	 	•	 	 Specific Client related job program development, maintenance and backup to support print and mail application. 

  

	 	•	 	 High-speed simplex and duplex laser printing and “spot color” printing. 

  

	 	•	 	 Forms design, development and support. 

  

	 	•	 	 Bundled Billing of all materials and services. 

  

	 	•	 	 Image files for Customer Service viewing of printed statements. 

  

	 	•	 	 XML files for e-bill presentment to third party if requested. 

  

 14 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 EXHIBIT C 
 PRICING SCHEDULE

 DETAILS OF COMTEC PRICING FOR CLIENTS ARE DETAILED IN THE FOLLOWING CATEGORIES 
  

	•	 	 Programming Fees 

  

	•	 	 Error Resolution Fees 

  

	•	 	 Material Expense & Fees 

  

	•	 	 Production Expenses & Fees 

  

	•	 	 Other Processing Expenses & Fees 

  

	•	 	 Finishing Expenses & Fees 

 INITIAL
PROGRAMMING 
 Initial programming set-up fees *****************************. This shall include data sent for E-bill presentment under any Prior
Agreement to Princeton Ecom or BillServ or any other provider used by an Affiliate under any Prior Agreement (any T & E expenses*********************************************************. In addition, as part of the initial programming set-up,
ComTec shall use its best efforts to assist each Client in designing a statement to reduce in-bound phone traffic. Initial programming services shall not be considered completed until all different processes have been run successfully and without
error at least once and the applicable Client has stated in writing that it has accepted all initial programming services. 
  

			
	 Develop input interface and output requirements specification
	  	*******
	 Complete customized transactional data processing programs
	  	*******
	 Complete custom & fully dynamic designed printing platform
	  	*******
	 Complete Graphical Design of Invoices and Late Notices/Collection letters
	  	*******
	 PDF Development
	  	*******
	 Data processing and communication design
	  	*******
		
	 Customer Service Support
	  	*******

 HOURLY RATE FOR RESOLUTION OF DATA TRANSMISSION OR FORMAT ERROR 
 If a Client’s data transmitted to ComTec is erroneous or is not prepared in the agreed format, the following hourly fee may be assessed by ComTec to research/resolve
the problem: *******. 
  

 15 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 MATERIAL EXPENSES & FEES 
  

			
	Invoice Stock	  	
	 20 or 24 lb. 8.5 x 11 3/1 Color Perfed Remit
	  	********
	 20 or 24 lb. 8.5 x 11 3/1 Color “page two” no remit
	  	********
	 20 or 24 lb. 8.5 x 11 4/1 Color Perfed Remit
	  	********
	 20 or 24 lb. 8.5 x 11 4/1 Color “page two” no remit
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted (1/0 PMS) Perfed
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted (1/1 PMS) Perfed
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted (2/0 PMS) Perfed
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted (2/1 PMS) Perfed
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted (3/1 PMS) Perfed
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted (4/0 or 4/1 PMS) Perfed
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted Perfed
	  	********
	 (Blue, Green, Red Check or Solar Yellow Stock)
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted Plain Xerox Compatible Stock
	  	********
	 20 or 24 lb. 8.5” x 11” Preprinted Plain Xerox Compatible Stock
	  	********
	  
 *  as defined below under “Production Expenses and Fees”

		
	 Envelopes:
	  	
		
	 Outbound #10 Business Since Window 3/1 Color 24#
	  	********
	 Inbound (BRE) #9 Remittance Envelope One Color Window
	  	********
		
	 Outbound #10 Business Since or Double Window 4/1 Color
	  	********
	 Inbound (BRE) #9 Remittance tinted Envelope One Color Window
	  	********
		
	 #10 Standard LH 24 lb. Double Window Envelope (0/0 PMS)
	  	********
	 #10 Standard LH 24 lb. Double Window Envelope (1/1 PMS)
	  	********
	 #10 Standard LH 24 lb. Double Window Envelope (2/2 PMS)
	  	********
	 #10 Standard LH 24 lb. Double Window Envelope (3/3 PMS)
	  	********
		
	 #10 Standard LH 24 lb. Double Window Envelope (4/4 PMS)
	  	********
		
	 #9 Standard LH/RH 20 lb. Window BRE Envelope (1/1 PMS)
	  	********
		
	 Window & Die Setup (after initial set-up)
	  	********
	 Inside Envelope Tinting (after initial set-up)
	  	********
	 New Envelope: Graphical Design or Changes (after initial set-up)
	  	********
	 New Forms & Envelope Production Run Set-up
	  	********
	 Inventory management of Client purchased materials
	  	********

 All material and supply prices are subject to change at any time due to increased material expenses that may be
passed on to ComTec. Prices for these supplies and documentation of the increase will be presented to the affected Client(s) for review and approval of each such Client and such approval will not be unreasonably withheld. 
  

 16 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 Upon Agreement expiration or termination for any reason other than breach of this Agreement by Comtec, any materials that have been purchased or acquired in advance on
behalf of a Client in order to meet the normal service requirements hereunder and have not been used in the normal curse of such Client’s applications after production has ceased, will become such Client’s responsibility and be billed back
at cost to such Client, including any and all shipping, packaging or delivery expenses to return such materials to such Client or, at such Client’s option, any such excess materials will be destroyed by ComTec. Such materials costs are as
follows: 
  

			
	 Paper stock:
	  	
	 20 or 24 lb. 8.5” x 11”, up to four colors
	  	********
		
	 Envelopes:
	  	
	 #10 Double Window
	  	********
	 #10 Single Window
	  	********
	 #9 Return Window
	  	********

  

 17 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 PRODUCTION EXPENSES AND FEES: 
  

			
	 Simplex or Duplex statement production package price:
	  	
		
	 Simplex or Duplex statement processing – First Page
	  	********
	 Statement processing
	  	
	 Intelligent Statement Inserting
	  	
	 Paper Stock
	  	
	 #10 Mailing Envelopes
	  	
	 #9 BRE Envelopes
	  	
		
	 Computer Processing and Formatting of Client Data
	  	********
	 Laser Printing of Invoice
	  	********
	 Highlight Spot Color Processing
	  	********
	 Word Processing, Packaging, Dynamic Logos
	  	********
	 Communication Connection
	  	********
	 Dedicated Account Management
	  	********
	 Page One Inserting
	  	********
	 Page Two – x inserting (as required)
	  	********
	 Image View (f/k/a Intel-a-View)
	  	********
	 Postage Sortation*:
	  	
	 Qualifying mail
	  	********
	 Non-qualifying mail
	  	********
		
	 Electronic Processing for Proportional Font Indexing
	  	********
	 Electronic Processing for Dynamic Data Messaging
	  	********
	 Electronic Processing for Dynamic Coupon & Icons
	  	********
	 Report for each statement mailing indicating the number of statements at more than one page (to be provided by ComTec with respect to such
statement mailing)
	  	********

 ***********************************************************************************************************
********************************************* 
 The Statement Production Charge (“SPC”) payable by each Client to ComTec shall be determined each
month on the basis of the following volume pricing chart. For purposes of determining the applicable volume rate for such month, the monthly statement volumes of all Clients shall be aggregated, but the SPC charges invoiced to each Client shall
relate only to such Client’s statements processed hereunder.****************************************************************************************
********************************************************************************************************* *********************************************************************************************************
********************************************************************************************************* ******** ***************************************************************************** 
  

 18 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 (Table Redacted for Confidential Treatment) 
  

 19 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 OTHER PROCESSING EXPENSES AND FEES: 
  

			
	 Simplex or Duplex Statement Processing – Second and Additional Pages (includes all insertion/householding fees and all
materials)
	  	********
	 Generation of Image View file where no paper statement for a Subscriber will be produced
	  	********
		  	********
		  	********
		  	********
	 Collection Letter processing (includes all insertion/householding fees and materials)
	  	********
		  	********
		  	********
		  	********
	 Additional Letter processing (includes all insertion/householding fees and all materials)
	  	********
		  	********
		  	********
		  	********
		  	********
	 Marketing inserts (flyers, etc.)
	  	********
	 Storage of Historical Bills in ComTec’s database (outside of Image View)
	  	********
	 Additional per inserting job processing set-up fee
	  	********
	 Provide Data on CD-R Media
	  	********
	 New Forms Creation (after initial client set-up) (Excluding Additional Programming to Implement)
	  	********
	 New additional production run set-ups
	  	********
	 Digitized Logo’s & Signatures Electronically Provided (Client Furnished in ComTec Format)
	  	********
	 Digitized Logo’s Creation & Signature Scanning
	  	********
	 Merging of additional statement data
	  	********
	 Hosting of Image View by ComTec (f/k/a Intel-a-View) (with 6 months’ History)
	  	********
	 Additional Programming
	  	********
		  	********
		  	********
		  	********
	 Rush Programming (less than 5 business days)
	  	********
		  	********
		  	********

 *********************************************************************************************************** ****

 ***********************************************************************************************************
*********************************************************************************************************** ***********************************************************************************************************
*********************************************************************************************************** ***********************************************************************************************************
*********************************************************************************************************** ****************************************************************************************** 
  

 20 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 FINISHING EXPENSES AND FEES: 
  

			
	 Shrink Wrapping or Special Packaging
	  	********
	 Special Cutting, Trimming or Drilling
	  	********
	 Off-line Folding
	  	********
	 Handwork & Manual Insertion
	  	********
	 Disposal of Client Stock Materials
	  	********
	 Freight, Courier & Air Delivery
	  	********

  

 21 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 EXHIBIT D 
 Insurance
Requirements 
 1. Required Coverage. ComTec shall at all times during the term of this Agreement, at its sole expense,
maintain the insurance coverage listed below with insurance carriers that (a) are reasonably satisfactory to TWC, (b) have a reasonably acceptable Standard & Poor’s Financial Rating, and (c) have an A.M. rating of at
least A-: 
 (A) Worker’s Compensation and Employer’s Liability Policy. Statutory Worker’s Compensation insurance
covering ComTec’s employees and agents with Employer’s Liability in amounts not less than: 
  

					
	Part 1	  	Workers Compensation	  	******************
			
	Part II	  	Employer’s Liability	  	********************************

 (B) Commercial General Liability Policy. Primary Commercial General Liability Insurance
covering all operations, including ComTec’s operations, operations of subcontractors, and operations by any person or entity directly or indirectly employed by ComTec or its subcontractors. Such coverage shall include Premises and Operations,
Broad Form Contractual Liability, Independent Contractors, Products-Completed Operations, Personal Injury, and Broad Form Property Damage, with the following minimum limits: 
  

			
	 General Aggregate
	  	*******************
	 Each Occurrence
	  	*******************
	 Products Completed Operations
	  	*******************
	 Personal and Advertising Injury
	  	*******************
	 Fire Damage (any one fire)
	  	*******************
	 Medical Expense (any one person)
	  	*******************

 (C) Errors and Omissions Insurance. Coverages and minimum limits as follows: Professional E
& ) **** per occurrence: ***** in the aggregate. 
 (D) Umbrella or Excess Liability Policy. The insurance limits required in this
Exhibit D may be obtained through any combination of primary and excess or umbrella liability insurance. Any excess or umbrella liability policies shall be “follow-form” and provide coverage in the same manner as the Employer’s
Liability Policy, Commercial General Liability Policy, and Errors and Omissions Policy and shall not contain any additional exclusions or limitations of such policies. 
 2. Certificate of Insurance. Immediately upon the execution of this Agreement, ComTec shall deliver to TWC Certificates of Insurance (along with copies of any endorsements specifically applicable to TWC)
evidencing that ComTec has obtained the insurance required by this Exhibit D. The Certificates of Insurance shall: 
 (A) Be in the
industry standard “ACORD” from signed in ink with an original signature of an authorized representative of the insurance company. 
 (B) Designate ComTec as the “national Insured” and Clients as “Additional Insured”. 
 (C) Confirm that all
insurance policies are primary coverage to TWC and that any coverage maintained by TWC is non-contributory. 
  

 22 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 (D) Confirm that all insurance policies provide for 60 days prior written notice to TWC, at the address designated by TWC, of any cancellation,
modification or non renewal. The cancellation clause on the standard ACORD form shall be amended by striking through the words, “endeavor to” and “...but failure to mail such notice shall impose no obligation or liability of any
kind upon the company.” 
 3. General. 
 (A) The cost of any deductible amounts or self-insurance retention contained in any of the insurance policies pursuant to a contract, whether approved or
not approved by TWC, are to be borne by ComTec without any increase or adjustment to the applicable contract amount. 
 (B) If ComTec fails
to procure or maintain the coverages required by this Exhibit D, TWC may, but shall not be obligated to, procure such insurance at the sole cost of ComTec. ComTec shall reimburse TWC for any amounts paid to procure such insurance immediately
upon demand by TWC. 
 (C) ComTec shall forward all insurance requirements set forth in this Exhibit D to its insurance carrier to
ensure that the required coverage is provided. 
 (D) The minimum limits of insurance coverage required by this Exhibit D shall in no
way limit or diminish ComTec’s liability or obligations under this Exhibit D. 
 4. Application to Subcontractors.
All provisions of this Exhibit D also shall apply to all subcontractors, and substantially identical terms shall be stated in all contracts between ComTec and its subcontractors. ComTec shall not permit any subcontractor to commence any work
relating to this Agreement until the subcontractor delivers to ComTec or TWC evidence of insurance in the amounts and on the terms provided in this Agreement. 
 5. Maintenance of Coverage. ComTec shall not at any time after the expiration or termination f the Agreement take any action to retroactively eliminate any insurance coverage that was in effect during
the term of this Agreement or accept a buy-out of the insurance liability. 
  

 23Second Amendment to the Processing and Production Services Agreement

 EXHIBIT 10.24B 
 Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested 
 and the Redacted Material has been separately filed with the Commission,” and places where information 
 has been
redacted have been marked with (***). 
 SECOND AMENDMENT 
 TO 
 THE 
 PROCESSING AND PRODUCTION SERVICES AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 
 AND

 TIME WARNER CABLE INC. 
 This
Second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation, as successor-in-interest to ComTec Incorporated (“CSG”) and Time Warner Cable Inc., (“TWC”). CSG and TWC
entered into a certain Processing and Production Services Agreement executed on June 18, 2003, as subsequently amended by the First Amendment to the Processing and Production Services Agreement Between ComTec Incorporated and Time Warner Cable,
Inc. dated June 14, 2004 (“First Amendment”) and the Letter Agreement dated June 29, 2006, (collectively, the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined
term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.  
 CSG and TWC agree as follows: 
  

	1.	All references to “ComTec” and “ComTec Incorporated” shall be amended to “CSG” and “CSG Systems, Inc.” respectively and shall mean CSG
Systems, Inc., as successor-in-interest to ComTec Incorporated, collectively for itself and its affiliates and subsidiaries. 

  

	2.	PDF Presentment Services. The description of the PDF Presentment Services added to Exhibit B in the First Amendment is amended and restated to read in its entirety
as follows: 

  

	  	At each Client’s option, presentment of PDF images of its Subscribers’ hard copy bill statements (front and back for then-current month and prior six (6) months)
via such Client’s Electronic Billing vendor and/or CheckFree or any third party in CheckFree’s network (“PDF Presentment Services”) and support and maintenance services for the interface between CSG and such Client’s
Electronic Billing vendor (“PayXpress Interface”) and between CSG and CheckFree (“CheckFree Interface”) to enable retrieval by Subscribers of such PDF images. Such Client may elect to receive the PDF Presentment Services with
respect to either the PayXpress Interface or the CheckFree Interface or both. 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  

	3.	PDF Presentment Services. The pricing for the PDF Presentment Services added to Exhibit C in the First Amendment is amended and restated to read in its
entirety as follows: 

  

						
	a.	  	Installation (one-time fee per Client)
Covers implementation of both the PayXpress Interface and the CheckFree Interface where both interfaces are implemented contemporaneously. Client
will pay an additional $*,***.** Installation fee for the second interface installation where such Client’s implementation of the PayXpress and CheckFree Interfaces are done on substantially different project schedules.	  	$	*,***.**
			
	b.	  	Programming of additional un-specified work (per hour)	  	$	***.**
			
	c.	  	Conversion of historical statement images from a third party print/mail vendor (per Subscriber account (to convert six (6) months maximum for such Subscriber account). Only one conversion
fee is payable whether the PDF Presentment Services are provided only with respect to the PayXpress Interface or only with respect to the CheckFree Interface or both such interfaces.	  	$	*.****
			
	d.	  	Monthly PDF Services Fee (per Subscriber account)
Fee also includes five (5) months of historical bill statement PDF images per Subscriber account at ** ********** ******. For any
Client providing Subscribers with access to bill statement PDF images through both the PayXpress Interface and the CheckFree Interface, the Monthly PDF Services Fee shall be charged for each of the PayXpress Interface and the CheckFree
Interface.	  	$	*.****

  

	4.	Support and Maintenance Services and PDF Presentment Services Service Level Agreement. The terms and conditions added to Section 4 of the Agreement in the First
Amendment are hereby amended and restated to read in their entirety as follows: 

 **** ****** ** **** ******, *** ***
****** ** *** ****-******* ******* **** *********, *** ********* ** **** (*) ********** ****** ** **** **********, *** *** *********** ** **** ****** ***** ** ********* *** ******* ** **** *********** ******* ******’* ********** *******
******* (“********* *******”) *** ******* *** ******* ** ********* ** *** ***** ***** ** *********’* ******* (“********* ******* ********”), ** **** ****, ** ******* ** ****** **** (**) ***** *** ***, ***** (*) **** ***
****, ****** **** *** * **** ******* (**.**) ** *** ****, ******** ** * ******* *****, ********* ********* **** **** *** *********** ** ***** **** ****** ** ***** ** ***** *****-***** (**) ***** ******* ****** ** ***, ***** ********* ****-**** *****
*** ****** *** (*) ***** ** *** ******-**** (**) **** ****** ** **** (*) ***** ** *** ****, *** *** **** **** **** ******* ** **** *********** ***** ****** *** **** *********** ******* *** ******’* ********* ******* **** *** *********
*** ********* ** ****** **** **** ** **** (*** “****** ********”). *******, **** **** ******* **** ****** **** *****-***** (**) ***** ******* ****** ** *** ********* **** **** *** *********** ** ***’* ******* *** ******** ***** **
********* **** **** ******’* ********** ******* ****** ** ********* ***/** ** ******* *** ****** ** ***********’ **** ********** ******* **** ******’* ********* ******* ***/** *** ********* ******* ******* (“*** ******”).

 **** ******* ** **** ******, **** ********** ** **** ****** ***** ** **** ** **** **** **********’* *** ********** *** ****
******’* ********* ******* ** *** *** ********* ******* ******* ****** ******-**** (**) ***** ** ***’* ********** ******* ** **** **** **** ****** (“**** ************ ********”). 
 ****** **** (*) ******** **** ***** *** *** ** **** *****, *** ***** ********** * ****** ** **** ****** ******* ***** (*) *** ****** ******
** *** *** ****** *** *** ***** **** ******** ***** ** ******** ** *** ****** ********, *** (*) *** ****** **** **** *** **** ********** ** **** ********** ** **** ****** ****** ******** *** **** ******’* ********* ******* *** *** ***
********* ******* ******** ***** ***’* ********** ******* ** **** **** **** ****** ** ******** ** *** **** ************ ********. *** *** ********* ** *****, * 
 ******* ** *** ********* ** *** **** ************ ********, ** **********, ****** ********* ** *** ********** ******** ** *** ********* *** *** ********** ***** **** ******* ** **** *** ********* ******* *** ***
********* ******* ******** ***** *** ********** ****** *** ******* ** ******* *** *********** ******** **** ******* ** **** *** ********* ********* *** *** *******************. 
  

					
	#2295404 *.**	 	**** * ** *	  	********

 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 ** ** ********** ****** ** *******, *** ***** ******** * **** **** ********* ******* (“**** ****”) **** ****** *******, ********* ***
*******’ ********** ******* ******* ** ****** ******** **** ******* ** *** *** ******. *** **** **** ***** ** ***** ******* **** *:** *.*. – *:** *.*. *** ****** ******* ****** (“****** ******** *****”) *** ******* ** ******
******** *****, *** ***** **** ********* ********* ********* ** ****** ** ******* ** *** ******* ******** * *** ******** * ******** (** ******* *****). *******, *** *** ********* ** *****, *** ***** ********** **** **** *******, *********,
*******’ ********** ******* ******* *** *** ***** ********** ***** ***** ******* ** ******* ** ******** *** **** ***** ** **** ******* **** ** ******** ** ***. **** *************** ******** ***** ** ******** ** ** ********** ****** ** *******
************ ** ******* *** **** ***** ** ***** ********** ** * ******* ******** **** *** ******** ** * ***** ***** ****** ** * ******. 
 **** ********* *** ******* **** *** *** ******, **** ******* ***** ** ********** ** **** ***** ** *** ******, ********* ** ********** ******* ****** **** ******** *** **** ****, ** *******: 
  

	 	(*)	“******** *” ***** **** *** *** ****** ** **** ** **** *********** ** * ****** *** ***** ** **** *** ****** ** *** ******* ** ***** **** ********** *** ****
******’* ********** ******* ******. 

  

	 	(*)	“******** *” ***** **** *********** ************* ** *** *** ****** ** ********* ******** ** **********, *** *** *** ****** ** *** ****.

  

	 	(*)	“******** *” ***** **** ***** ************* ** *** *** ****** ** ********* ******** ** *** ******* ******* ** ******** **** *** ******* ** *********** ** *** ***
****** *** *** ******* **** *** ****** ** *** *** ****** ** *********** ************* ******* ***** ********* ******** ** **********. 

  

	 	(*)	“******** *” ***** **** ***** ** ******* ************* ****** **** ** *** ********. 

 **** ******* ** *** **** **** ** * ******’*, *********’* ** ** ********** ******* ******’* ****** ** * ******* **** *** *** ******
(“******* ******”), *** **** ******* ** *** ********** ******, ********* ** ********** ******* ****** ** ********* ** *********** ******* ** **** ******: (*) ****** *** (*) **** *** ******** * ********, (*) ****** ***
(*) ***** *** ******** * ********, *** (*) ****** *** (*) ******** *** *** ******** * *** ******** * ********. ** *** ***** **** *** *** *** ********** ****** ******** ***** *** *********** ******** ***** ************** ** ***
******** *******, **** *** ************** ** *** ******* **** ** ****** ***** ******. ***** ************** ** *** ******* ** ******** ******, *** ***** ******* ******** **** *** *** ****** ** *******: 
  

	 	(*)	******** * ********. *** ***** *********** ******** ********* ** *** *******. *** ***** **** ********** ******-**** (**) ***** *** ***, ***** (*) **** *** ****, **
******** *** *******, *** *** ***** ******* * ********* *** *** *** ******* ** **** ** ******** *** ** ** ***** ***** **** ***** (*) ***** ***** ***’* ******* ** *** ******* ******. ********* ******* * ********* ********** *** **** *******
** ***** **** *** (*) ****** **** ***’s* ****** ** *** ******* ******. 

  

	 	(**)	******** * ********. *** ***** *********** ******** ********* ** *** *******. *** ***** **** ********** ******-**** (**) ***** *** ***, ***** (*) **** *** ****, **
******** *** *******, *** *** ***** ******* * ********* *** *** *** ******* ** **** ** ******** *** ** ** ***** ***** **** ******-**** (**) ***** ***** ***’* ******* ** *** ******* ******. *** ***** ******* * ********* ********** *** ****
******* ** ***** **** *** (*) ****** **** ***’* ******* ** *** ******* ******. 

  

					
	#2295404 *.**	 	**** * ** *	  	********

 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  

	 	(***)	******** * ********. *** ***** ******** * ********* ** *** ******* ****** *** (*) ******** ***. *** ***** **** ********** ****** ****** ******** ***** ** ******** ***
******* *** ******* * ********* *** *** *** ******* ** **** ** ******** *** ** ** ***** ***** **** ***** (*) ****** **** ***’* ******* ** *** ******* ******. *** ***** ****** * ********** ********** *** **** ******* ** ***** **** ***
(*) ****** **** ***’* ******* ** *** ******* ******. 

  

	 	(**)	******** * ********. *** ***** ******** * ********* ** *** ******* ****** ***** (*) ******** ****. *** ***** *** ** ******** ** ******* * ********* *** *** ***
*******, *** ***** ****** * ********* ********** ** ***** **** *** (*) ****** **** ***’* ******* ** *** ******* ******. 

 ** **** ******* ** *** ******, *** ** *** ********* ***** ** * ********** *****: (*) *** ****** **** ***** *** ***** ***** *** ********** ** * ******** ***** * ** ******** ***** * ******* *** *** ******** **** ******* ** *** *******
******** ** * ****** ** * ********** *****, ** (*) *** ***** ** **** *** ****** ******** *** *** *****, ** (*) *** ***** ** **** *** **** ************ ******** *** *** *****, **** *** ***** ****** **** ****** **** *** ******* *** *******
*** ******* ** **** ****** **** ******* ** *** ********* ********* ***/** *** ********* ********* *** **** ***** ********* ** ******* *** ******* ******** *** ** **** ** **** ********** (*** “*** *******”). *** **** *** ******* *** ** ****
** ******* ** ****** *** ******* ********* *** ** *** ***** *** *********. *******, **** *** *********** ** ********** ** * ******’* ********* ********, *** ****** *** ******* ** ***** ** **** ****** ***** ** **** ** *** ** ****, ** ***** ** **
**** ******** ** ***** **** ****** (**) **** ***** **** ********** ** ***********. *** *** ******* *********** **** ** ** *********** *** ********* ********* ** ********* *** ******* **** *** *********** ****** **** ***’* ******* ** *******
******* *********** ***** **** *********. ***********, *** ******* ******* ** ******* ********* *** (*) ********** *******, *** *** * *******, (**) ***** *** ** ******* ** *** *********** ** ********* ** ********* ** ******* ******* *** *****
** *** ********* ***, *******, *** ********* ********** ***** ***** **** ******* ** *** *** *******: **** ****** ** **** ****** **** ****** ** ******** *** *** *********** ********, *** *** ******* ***** ** ******* ** ** ****** *** (*.*. ***
******** ****) ** ** ****** ***** ** *** (*) ****** ** *** ******* *** ******* **** ******* ** *** ** **** ****** (*** ** *** **** ** *** ****** ********* *** *********** ******** **** ******* ** **** *** ********* ********* *** *** *********
*********, **** *** ***** ** ********** ********** **** ******* ** *** ******** *** ******* *** ******* **** ******* **** ******* ** *** **** ** *** ********* ********* *** *** ********* *********), *** (***) ********* **** *** **************** **
*** ******** ******* ** ******* ***** * ******* ** *** ** ****** **** *** ********** ********** ** **** *********. *** ********* *** ********** ******* ** *** **** ** **** ********* ***** ** ** *** ***** ***’* ***** ** ********* *** *********
** *** ***** ******’* ***** ** ********* *** ********* ********, *** ******* ***** ****** *** ***** ** ****** *** ***** ****** *** ******** ********* ***** *** ********* ** ********** *** **** ******* ** **** ***********. 
 *** *** ********* ** *****, *** ********* ********** ********* ******* *** *********** *** ******* ***** ********* **** ***** ****** ** *** ***
*********** ******** *** *** ********* ********* ** *** ********* *********, ** ****, ********* ** ***** **** *** *********** ******** *** ********** ****** *** ******* ** *******. 
  

	5.	Notice of Changes to Subscriber Technical Requirements. The sentence set forth in Section 6 of the First Amendment is hereby amended and restated to read in its
entirety as follows: “*** ***** ******* ** ***** * ******’* **** ******* ****** ** **** ****** ** *** ****** ** *** ******* ** ***** ******* ****** ** ***** ********, ******** ** ****** ************ ******** ** *** *** ****** ********* **
***** *** *********** ** **** *** ********** ** ****** ***/** ****** *** ****** ** ***** **** ********** *** **** ******’* ********* ******* ** *** ********* ******* *******.” 

  

					
	#2295404 *.**	 	**** * ** *	  	********

 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  

	6.	******* * (**** ******* ********) ** *** ********* *** *** ************ ** **** ********* ***** ** ******* ** ***** ******** **** *** ********* *** ************* *********
********* ******** ** ********** **** *** *********. 

  

	7.	TWC’s addresses for notice purposes set forth in Section 19.8 of the Agreement under the heading “If to TWC” is hereby deleted and replaced with the
following: 

 If to TWC: 
 Time Warner Cable 
 7910 Crescent Executive Drive 
 Charlotte, NC 28217 
 Attn: Senior
Vice President, ********* ******** 
 Time Warner Cable 
 One Time Warner Center 
 New York,
NY 10019 
 Attn: General Counsel 
  

	8.	CSG’s address for notice purposes set forth in Section 19.8 of the Agreement under the heading “If to ComTec” is hereby deleted and replaced with the
following: 

 If to CSG: 
 CSG Systems, Inc. 
 9555 Maroon Circle 
 Englewood, CO 80112 
 Attn:
General Counsel 
  

	9.	******** ** ******* **.* ** *** *********, *** ****** ********* ******** ** *** **** **** **** *** ***** ** *** ******** ****** ********* ********, ******** ****** ***
************ ****** ** ******* *. 

 THIS AMENDMENT is executed on the day and year last signed below (“Effective Date”). 

  

									
	TIME WARNER CABLE INC. (“TWC”)	 		 	 CSG SYSTEMS, INC.,
 AS
SUCCESSOR-IN-INTEREST TO
 COMTEC INCORPORATED (“CSG”)

					
	By:	 	 /s/    James Jeffcoat
	 		 	By:	 	 /s/    Robert M. Scott

	Name:	 	 James Jeffcoat
	 		 	Name:	 	 Robert M. Scott

	Title:	 	 Senior Vice President
	 		 	Title:	 	 COO

	Date:	 	 October 21, 2008
	 		 	Date:	 	 11/3/08

  

					
	#2295404 *.**	 	**** * ** *	  	********

 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

 Confidential Treatment Requested and the Redacted Material has been separately 
 filed with the Commission. 
  
 EXHIBIT A 
 (Redacted for confidential
treatment) 
  

					
	#2295404 *.**	 	**** * ** *	  	********

 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00162-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00162-of-00352.parquet"}]]