Document:

Maintenance and Support Agreement, dated as of August 30,2002

 
Exhibit
4(b)(ii).26 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Maintenance and Support Agreement 

 
This
Maintenance and Support Agreement is made on              by and between 
 
EuroTel Bratislava, a.s. 
 
a corporation duly organized and existing under the laws of the Slovak Republic with its Registered Office at Vajnorská 100/A, 831 03 Bratislava,
Slovak Republic, Business Identification Number 35 705 019, VAT Registration number 35 705 019/500 registered with the Commercial Register kept by Okresný súd Bratislava I, under the section Sa, insert no.1238/B, represented by Ing.
Ivan Bošnák, procurator and JUDr. Ján Pitonák, procurator 
 
—hereinafter referred to as the “Purchaser”— 
 
and 
 
Siemens,
s.r.o., 
 
a corporation duly organized and existing under the
laws of the Slovak Republic with its Registered Office at Stromová 9, 830 07 Bratislava, Slovak Republic, Business Identification Number 31 349 307, VAT Registration Number 31349307/500, registered with the Commercial Register kept by
Okresný súd Bratislava I, under the section Sro, insert no. 4964/B, represented by Ing. Peter Kollárik, Statutory Representative and General Director and Ing. Bernhard Kuderer, Statutory Representative 
 
—hereinafter referred to as the “Supplier”— 
 
Both parties hereinafter also being referred to collectively as “Parties” or individually as “Party”

 

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CONTENTS 
 

	 1.
	  	 Definitions

	
	 2.
	  	 Purpose of the Agreement

	
	 3.
	  	 Scope of the Services

	
	 4.
	  	 General Obligations of the Supplier

	
	 5.
	  	 General Obligations of the Purchaser

	
	 6.
	  	 Services

	
	 7.
	  	 Hardware Services

	
	 8.
	  	 Optional Services

	
	 9.
	  	 Procedures Manual

	
	 10.
	  	 Exclusions from Services

	
	 11.
	  	 Prices and Terms of Payment

	
	 12.
	  	 Warranties

	
	 13.
	  	 Delay in Performance

	
	 14.
	  	 Software License

	
	 15.
	  	 Intellectual Property Rights Infringement Indemnity

	
	 16.
	  	 Limitations of Liability

	
	 17.
	  	 Termination

	
	 18.
	  	 Priority of Documents

	
	 19.
	  	 Term of the Agreement

	
	 20.
	  	 Final Provisions

 
List of Annexes

 

	 Annex 1
	  	 Description of the System covered under this Contract

	
	 Annex 2
	  	 Prices

	
	 Annex 3
	  	 Specimen for End-User-Certificate

	
	 Annex 4
	  	 Contract Partners and Addresses

 

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WHEREAS the
Supplier has supplied to the Purchaser certain portion of the Intelligent Network Solution System consisting of VPN Part and PPS Part of the System in accordance with the Supply Contract for the Supply of the Intelligent Network Solution made by and
between the Supplier and Purchaser on July 4, 2001 and Contract for the supply of Enhanced Package of Features of the Intelligent Network Solution made by and between the Supplier and Purchaser on March 15, 2002, 
 
WHEREAS the Supplier shall according to the above agreements supply the
Intelligent Network Solution as defined therein, 
 
WHEREAS
the Purchaser has requested Supplier to provide Maintenance and Support Services for the Software, Hardware, Works and other deliverables supplied or to be supplied under the above agreements and/or any other agreement made by and between the
Purchaser and the Supplier in the future, 
 
WHEREAS the
Supplier wishes to provide such services to the Purchaser in accordance with the terms and conditions of this Agreement, 
 
NOW, THEREFORE, in consideration of the foregoing and the mutual covenants hereinafter set forth the parties hereby agree as follows: 
 
1.    DEFINITIONS 
 
In this Maintenance and Support Agreement the following words and expressions
shall have the following meaning hereby assigned to them unless the context obviously requires otherwise: 
 

	1.1	 	“IN Supply Contract” means the Supply Contract of Intelligent Network Solution made by and between the Purchaser and the Supplier on the 4th of July, 2001 as amended by Amendment No.1, Amendment No.1a, Amendment No.1b, Amendment No.2, Amendment No.3 and Amendment
No.4 as a document recording all the Terms and Conditions for the supply, installation, implementation, Integration and set into operation of the Intelligent Network Solution or System as defined therein and performance of the related Works,
including all its annexes, attachments, schedules, appendices and exhibits made part thereof and fully executed amendments and/or addenda thereto and all documents incorporated by reference therein. 

 

	1.2	 	“Enhanced Package Contract” means the Contract for the supply of Enhanced Package of Features of the Intelligent Network Solution made by and between the
Supplier and Purchaser on March 18, 2002 as a document recording the terms and conditions for the supply, installation, implementation, and set into operation of the Enhanced Package of Features of the Intelligent Network Solution as defined therein
and performance of the related Works including all its annexes, attachments, schedules, appendices and exhibits made part thereof and all documents incorporated by reference therein. 

 

	1.3	 	“Other contract” means any supply, framework, purchase and sale or any other agreement whatsoever made by and between the Purchaser and the Supplier under
that any deliverables are supplied, licensed, produced, performed and the 

 

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like, to which deliverables the same terms and conditions of provisioning of the Services
under this Maintenance and Support Agreement shall apply, unless otherwise agreed by the Parties. In case that certain deliverables are supplied hereunder, this Agreement shall also be deemed Other contract. 
 

	1.4	 	“Agreement” shall mean this Maintenance and Support Agreement made by and between the Purchaser and the Supplier on the date as stated herein above as a
document recording the terms and conditions of the provisioning of the maintenance and support Services as defined herein by the Supplier to the Purchaser including all its annexes, attachments, schedules, appendices and exhibits made part hereof
and all documents incorporated by reference herein. 

 

	1.5	 	“Purchaser” shall mean EuroTel Bratislava, a.s. and legal successors in title to it and any assignee of it approved by the Supplier.

 

	1.6	 	“Supplier” shall mean Siemens, s. r. o. 

 

	1.7	 	“Hardware” shall mean the hardware Units of the System Nodes specified in Annex 1. 

 

	1.8	 	“Software” shall mean the software products forming a part of the System Nodes specified in Annex 1. 

 

	1.9	 	“System” means the System as defined in the IN Supply Contract and/or Enhanced Package Contract, any extensions thereof, which the Parties may agree to
from time to time, including by the Other contract. 

 

	1.10	 	“System Node” shall mean the nodes such as but without limitation to Service Switching Point (SSP), Service Control Point (SCP), Service Management Point
(SMP), IN Commander Server Platform, Web CSC Server Platform, Xpress Server, ChrisXpress Server, VPNXpress Server, CustXpress, SIMXpress, PPSXpress, Mediation Device and Miracle Servers, Messaging Gateway platform. 

 

	1.11	 	“System Expert” shall mean the Supplier’s engineers having the full and needed competence in handling and solving all possible deficiencies in the
delivered System. 

 

	1.12	 	“Working day” shall mean a normal eight (8) hours working day in Slovakia. 

 

	1.13	 	“Maintenance Team” shall mean a group of Purchaser’s technicians trained in the maintenance of Hardware and Software and having the full competence to
support the delivered System. 

 

	1.14	 	Normal working hours” shall mean 08:00 to 16:30 local time, Monday to Friday, Slovak statutory holidays excluded. 

 

	1.15	 	“Services” shall mean the maintenance and support services as described in greater detail in Sections 6, 7, and 8 hereof to be supplied by the Supplier to
the Purchaser under this Agreement, which services shall apply to the System, any 

 

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Part thereof,
Hardware, Software, Works, other deliverables and complementary equipment already and/or to be supplied, installed, implemented and integrated into existing systems of the Purchaser by the Supplier under IN Supply Contract and/or Enhanced Package
Contract and/or Other contract. The Services hereunder shall be performed irrespectively of whether the IN Supply Contract, Enhanced Package Contract or Other contract, under which deliverables to which the Services shall apply are supplied, is
terminated. The Services hereunder shall be ceased to be provided only upon the termination hereof in accordance with the terms and conditions set out herein. 
 

	1.16	 	“Emergency Situation” shall mean any situation in the System deemed to be at hand under the following circumstances: 

 

	 	a)	 	Complete System Nodes fault, i.e. a System Node or a dependent support system (operation and maintenance function or I/O function) stop handling traffic and does not
recover automatically 

 

	 	b)	 	Major disturbance, i.e. the traffic, signaling or handling capacity is reduced by more than twenty percent (20%) in at least one System Node

 

	 	c)	 	Billing/charging/recharging function stops working or is serious affected 

 

	 	d)	 	Fault in Documentation that has caused or is believed to have caused a serious resulting in a), b) or c) as stated above 

 

	1.17	 	“Trouble Report” shall mean the report compiled by the Purchaser and transmitted electronically or on diskette to the Supplier for the purpose of
indicating a fault or problem relating to the operation of the System. 

 

	1.18	 	“Trouble Report Answer” shall mean the Supplier’s answer to the Trouble Report provided to the Purchaser as further described herein.

 

	1.19	 	“Top Ten List” shall mean the priority list of the Trouble Reports and the Help Desk Service Requests. The Top Ten List shall be mutually agreed upon
between the Parties. There should be one list for the delivered System. 

 

	1.20	 	“Software Updates” shall mean corrections of the Software based on Supplier’s and all Purchaser’s Trouble Reports. The Software Update shall
contain the appropriate load file, implementation instructions and user documentation. The Supplier shall test, prior to supply, all Software Updates on a System test plant appropriate for the Purchaser. 

 

	1.21	 	“Software Upgrade” shall mean new or enhanced Software and/or Hardware added to increase the functionality of the System. 

 

	1.22	 	“Unit” shall mean a part of the equipment delivered by the Supplier IN Supply Contract and/or Enhanced Package Contract e.g., printed board assemblies.

 

	1.23	 	“Swap Repair” shall mean replacement of a faulty Unit, which is listed in the “Swap-List” and defined as Category 1 by an equivalent new or
repaired Unit. 

 

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	1.24	 	“Repair and Return” shall mean repair of a faulty Unit, which is defined as Category 2 and Category 3, and reshipment to Purchaser.

 

	1.25	 	“Epidemic Failures” means a cyclical repeatedly failure. 

 

	1.26	 	“Faulty Unit” means a Service Unit that does not fulfil the Specification. 

 

	1.27	 	“Lead Time” means the time between the receipt of order and delivery. 

 

	1.28	 	“No Fault Found” means that a Faulty Unit sent to Supplier is not found to be faulty and fulfils the requirements specifications it shall fulfill according
to the respective contract it was supplied under. 

 

	1.29	 	“ Beyond Repair” means that a Faulty Unit is damaged or worn out to such an extent that repair is not technically possible or the cost of repair would
exceed the price for a new Service Unit. 

 

	1.30	 	“Replacement Unit” means a fault free Service Unit with the same product code as a Faulty Unit. The revision state of the Replacement Unit may be of the
same or higher state than the Faulty Unit regarding the numeric value. The character following the numeric value may be lower; i.e. the functionality of it shall always be the same or better as that of the Faulty Unit. The unit may be at
Supplier’s option new or a refabricated unit (SWAP). 

 

	1.31	 	“Service Units” means Purchaser’s Hardware units specified in the Procedures Manual. 

 

	1.32	 	“Liaison officer” shall mean a duly authorized person of a Party acting as contact point between the Parties. 

 

	1.33	 	“Procedures Manual” means the manual, which describes the procedures for supply of Services to be followed by Supplier and Purchaser’s operations
organization. The Procedures Manual shall be specified and agreed upon jointly by Supplier and Purchaser based on Purchaser’s generic manual. 

 

	1.34	 	“Third Party Equipment” shall mean equipment not manufactured by the Purchaser or its affiliate companies but provided and/or to be provided under the IN
Supply Contract and/or Enhanced Package Contract and/or Other contract, such as but without limitation to servers, workstations, terminals, printers, type recorders, PCs, instruments etc. 

 

	1.35	 	“Substantial breach” means such a breach that the party breaching the Agreement knew, or could have reasonably predicted, at the time of its conclusion,
taking into account the purpose of this Agreement as evident from its contents, or the circumstances under which it was concluded, that the other party would not be interested in performance of the obligation in the event of such a breach of this
Agreement. 

 

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	1.36	 	“Warranty period” means a period following the completion of respective service and/or maintenance action/performance under the Services definition and
lapsing 12 months thereafter. For the avoidance of doubt, it is not identical with the Warranty Period as defined in the IN Supply Contract. 

 

	1.37	 	“Commencement date” means the date this Agreement becomes effective, which shall be the first day after the lapse of the Warranty period according to the
IN Supply Contract. 

 

	1.38	 	“Completion” is defined as the permanent solution to a reported problem. 

 

	1.39	 	“Resolution” is defined as a temporary measure that can include a work-around that will reduce or eliminate the impact of the problem until a formal fix is
available, or as an answer to a technical problem or query. 

 

	1.40	 	“Response” is defined as a first written statement by a qualified engineer of the Supplier, to a Trouble Report for the purpose of acknowledging or
resolving a reported problem. 

 

	1.41	 	“Call Up” is defined as a first oral contact by a qualified engineer of the Supplier for the purpose of acknowledging or resolving an Emergency Situation
or for consultation in case of Help Desk Consultation Support. 

 

	1.42	 	“Call Out” is defined as the period of time from the request of the Purchaser’s expert for a qualified engineer of the Supplier On-Site, after
recognition that the Emergency Situation could not be resolved during the telephone consultation, to the time a qualified engineer of the Supplier is On-Site. 

 

	1.43	 	“Normal Operational Condition” means that the System operates and performs in accordance with the IN Supply Contract and/or Enhanced Package Contract
and/or Other contract or is operating at a level acceptable to both Parties. 

 
In this Agreement, except where the context obviously requires otherwise: 
 

	-	 	references to statutory provisions are references to those provisions as in force at the date of this Agreement; 

 

	-	 	words denoting any gender include all genders and words denoting the singular include plural and vice versa; 

 

	-	 	headings are for convenience only and do not affect the construction of this Agreement; 

 

	-	 	references to the words “include” or “including” are to be interpreted without limitation to the generality of the preceding words;

 

	-	 	reference to this Agreement shall include reference to the appendices, annexes, and other documents attached to or referred to in this Agreement (all as amended or
added to from time to time by mutual agreement); 

 

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	-	 	references to any words relating to the System shall be considered and interpreted in light of the definitions of the IN Supply Contract and/or Enhanced Package
Contract and/or Other Contract. 

 

	2.	 	PURPOSE OF THE AGREEMENT 

 
The Purchaser and the Supplier concluded the IN Supply Contract and Enhanced Package Contract under which the Supplier supplied to the Purchaser certain
portion of the System and continues to supply the rest of the System as agreed to in the said contracts. The Purchaser and the Supplier may wish to agree upon new deliveries extending the System based on any of the said contracts or Other contract.

 
The purpose of this Agreement is to set out the terms and
conditions for performing of the Services by the Supplier which relate to all the deliverables supplied and/or to be supplied under the above contracts specified in Annex 1 hereof or to any other deliverables to be supplied in the future by the
Supplier to the Purchaser based on IN Supply Contract, Enhanced Package Contract and/or Other contract. The provision of Services under this Agreement shall be performed irrespectively of whether the IN Supply Contract, Enhanced Package Contract
and/or Other contract are terminated for whatever reason. 
 

	3.	 	SCOPE OF THE SERVICES 

 
The Supplier shall provide to the Purchaser the Services as set forth herein and the Purchaser shall pay the respective price for the
performance of those Services in accordance with this Agreement. The Services shall be provided upon the Purchaser request whenever necessary and as often as needed. This Agreement does not cover the performance of Warranty services under IN Supply
Contract and/or Enhanced Package Contract and/or Other contract by the Supplier with respect to the System, which are, in accordance with the IN Supply Contract and/or Enhanced Package Contract and/or Other contract, free of charge during the
Warranty Period as defined in the IN Supply Contract, Enhanced Package Contract and/or Other Contract. Notwithstanding the foregoing, this Agreement may provide for certain warranty obligations relating to the Services performed hereunder.

 

	4.	 	GENERAL OBLIGATIONS OF THE SUPPLIER 

 

	4.1	 	The Supplier shall provide to the Purchaser the Services as described herein, in particular in Section 6, 7, 8 and 9. All of the undertakings of the Supplier under
this Agreement shall be performed properly and timely, in accordance with this Agreement, with due care and diligence of a prudent businessman and in line with the best telecommunications and IT practice. 

 

	4.2	 	The Supplier shall comply with the laws of the country of manufacture concerning the manufacture of any spare parts or components of the System, and the laws of the
Slovak Republic so far as such laws concern the provisioning of the Services hereunder including manufacture, installation and operation of any spare parts or components of the System or either Part of the System to be supplied within the scope of
the Services. Nevertheless, all the Services executed in the Slovak Republic must comply with the Slovak laws and technical standards. 

 

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	4.3.	 	The Supplier shall be responsible and shall obtain all required type of approvals and certificates from the relevant Slovak Telecommunications or other authorities
for the execution of the delivery, installation, implementation, Integration and operation of any spare parts or components of the System to be supplied within the scope of the Services. The Supplier shall be responsible and shall obtain all
licenses, permits and approval certificates and permits whatsoever related thereto, which may be required in the country of origin of any materials and equipment to be exported to the Slovak Republic. 

 

	4.4	 	The Supplier undertakes to have a test plant with adequate equipment for the Application System Support. 

 

	4.5	 	The Supplier shall ensure that their personnel are sufficient in number and are of an adequate level of competence in order to carry out the Supplier obligations
stipulated hereunder. 

 

	4.6	 	The Supplier undertakes to have personnel with expert knowledge in the Hardware and Software providing their services on local FSO (Field Support Office) in the
Slovak Republic. 

 

	4.7	 	The Supplier undertakes to have the practical arrangements enabling the experts in the Emergency Service group to be available for an immediate departure from their
home area. 

 

	4.8	 	The Supplier shall be responsible for the appointment of suitable personnel for the purpose of liaison with the Purchaser relating to the Services.

 

	4.9	 	The Supplier shall be responsible to set up a DIG—Disturbance Investigation Group, co-operating with Purchaser’s Liaison Officers after an Emergency
Situation to find the reason and solution for the disturbance. 

 

	4.10	 	The Supplier shall notify the Purchaser at least twelve (12) months in advance about the date when Software Update level in question will not be supported any more.

 

	4.11	 	The Supplier will provide Purchaser with a revised spare part list every twelve (12) months. 

 

	4.12	 	The Supplier shall without undue delay correct, adjust or replace any and all Part of the System found to cause a measurable deviation from the
Functionalities/features of the Service for the respective System or Part of the System and which will have an Emergency situation character. 

 

	4.13	 	The Supplier is obliged to correct, adjust or replace any and all Part of the System found to cause a measurable deviation from the Functionalities of the System or
Part of the System specified in the technical documentation and/or related Annexes of the IN Supply Contract, Enhanced Package Contract and/or Other contract and which is not of an Emergency character, by supplying the Purchaser with Software
Updates in accordance with the schedule supplied by Supplier in its Trouble Report Answer. 

 

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	4.14	 	The Supplier undertakes to keep an updated version of any and all Software and all relevant documentation, drawings, manuals and like at the Supplier’s Support
Office in Bratislava, Slovak Republic. 

 

	4.15	 	The new Software Update including the documentation shall be saved by the Supplier in the software library of the Supplier. Supplier shall prior to each
implementation of the new Functionality (update/upgrade) into the System or Part of the System of the same Functionality, deliver its description to the responsible and authorised employee of Purchaser. Implementation will be allowed only after
written approval of the responsible employee of Purchaser. The names and phone numbers of the responsible and authorised employees of the Purchaser are stated in Annex 6 hereof. 

 

	4.16	 	The Software updates also include design improvements and solutions to deficiencies identified by Supplier and Purchasers around the world.

 

	4.17	 	The Supplier will establish an adequate stock of spare parts defined as Category 1, at Siemens, s.r.o. in Bratislava. 

 

	5.	 	GENERAL OBLIGATIONS OF THE PURCHASER 

 

	5.1	 	The Purchaser shall in reasonable time and under reasonable conditions grant the Supplier safe and free access to its premises even during night and on Saturdays
Sundays and Holidays, if necessary. 

 

	5.2	 	Any building, structure, foundation or means of access on the premises to be provided by the Purchaser shall be in a condition suitable for the provision of the
Services. 

 

	5.3	 	The Purchaser shall pay the Supplier the price for the Services in accordance with the Annex 2 hereof and in line with the payment conditions set out herein and
therein. 

 

	5.4	 	The Purchaser is obliged to create The Purchaser’s Maintenance Team (hereinafter referred to as “Team”) without undue delay after signing of this
Agreement. Team shall carry out the regular software fault detection in the System or Part of the System. In case that the Team, despite its best efforts, is unable to resolve the failure of the System or Part of the System, Purchaser shall fill in
the Trouble Report form, use the Help Desk Service or in an Emergency Situation use the Emergency Service as described herein. In case of Emergency Situation the Team should closely cooperate with the Supplier. 

 

	5.5	 	The Purchaser shall choose a System or Part of the System (in commercial operation/use) for the first loading of a Software Update. This System Node will be used for
the First Office Application (FOA) approval. 

 

	5.6	 	The Purchaser shall supply statistics concerning the parameters for the performance component of System or Part of the System. 

 

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	5.7	 	Except for Emergency situations, on-site access for Supplier will be allowed by Purchaser upon a written request for access to a respective premises or locations of
the Purchaser. 

 

	6.	 	SERVICES 

 
The following Services are available to the Purchaser for the network elements specified in Annex 1. Services consist of four (4) service
components and one (1) performance component, further specified below: 
 

	 	•	 	Emergency Support 

	 	•	 	Trouble Report Handling 

	 	•	 	Help-desk/Consultation Support 

	 	•	 	Software Update 

	 	•	 	System/Part of the System Performance 

 

	6.1	 	Emergency Support 

 
The following Emergency Support is available to the Purchaser in case of an Emergency Situation. The Emergency Support specification is
divided into the following headings: 
 
6.1.1)
Emergency Situation 
6.1.2) Emergency Telephone Support 
6.1.3) Emergency On-Site Support 
6.1.4) Completion of Emergency Support. 
 

	6.1.1	 	Emergency Situation 

 
An Emergency Situation in the System or Part of the System is deemed to be at hand under the following circumstances: 
 
a) complete System or Part of the System fault, i.e. a System
Node or a dependent support system (operation and maintenance function) stops handling traffic/requests and does not recover automatically 
 
b) major disturbance, i.e. the traffic, signaling or handling capacity is reduced by more than twenty percent (20%) in System or part of
the System 
 
c)
billing/charging/recharging/statistic function stops working or is seriously affected 
 
d) failure of an Service or Functionality 
 
e) considerable restrictions on the management of System or Part of the System 
 
f) considerable redundancy losses due to outages of central Hardware units 
 

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g) fault in
Documentation that has caused or is believed to have caused a serious error resulting in a), b) or c) as stated above. 
 

	6.1.2	 	Emergency Telephone Support 

 
In an Emergency Situation, the Supplier shall have a person with appropriate skills and System knowledge to call the Purchaser within the
Emergency Call-Up Time specified herein. Such person shall provide telephone support by providing answers and recommendations, orally or by fax, to solve the Emergency Situation with the aim of restoring the System or Part of the System to Normal
Operational Condition according to the technical specification of the System or part of the System set out in the IN Supply Contract and/or Enhanced Package Contract and/or Other contract. 
 

	6.1.3	 	Emergency On-Site Support 

 
If the Emergency Situation is of such a complicated nature that it cannot be reasonably solved through telephone support, the Purchaser
may request that the Supplier provide Emergency On-Site Support by sending a person with appropriate skills and system knowledge to the location specified by the Purchaser (“Site”). 
 
The Supplier’s personnel shall leave for the Site within
the Emergency Call-out Time specified hereto. Such person shall provide the following Emergency On-Site Support: 
 
a) analyze the Emergency Situation. 
 
b) provide the Purchaser with appropriate answers and recommendations to solve the Emergency Situation with the aim of restoring the
System or Part of the System to Normal Operational Condition. 
 
c) carry out the such works that are necessary to rectify the situation or, if agreed, give instructions for the work to be undertaken by Purchaser’s staff to rectify the situation, and save the activities in the log file.

 
Within 3 working days after the return from the
On-site visit (Call-out), a report to the Purchaser shall be supplied in writing. This report shall include the actions taken and the instructions or recommendations given to the Purchaser. 
 

	6.1.4	 	Completion of Emergency Support 

 
Emergency Support shall be considered completed when an agreed solution to the Emergency Situation has been reached or when the Emergency
Situation no longer is at hand (the System or Part of the System has been restored to Normal Operation Condition), The Supplier shall provide the Purchaser with a written report on the Emergency Support supplied within one week from the date of the
Resolution of Emergency Situation. 
 

	6.1.5.	 	Reaction times 

 

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	 Emergency Support availability:
	  	 24 hours per day, 365 days per year

	 Call up:
	  	 15 minutes

	 Call out:
	  	 3 (three) hours (outside Slovak Republic) or 1 (one) hour (in Slovak Republic)

	
	 Resolution Time:
	  	 3 hours from Call out

	 Written Report
	  	 5 working days

	 Completion Time:
	  	 20 working days

 

	6.2	 	Trouble report handling 

 
The following Trouble Report Handling is available to the Purchaser in case of trouble in the System or in the Part of the System. The
Trouble Report Handling specification is divided into the following two (2) headings: 
 
6.2.1) Trouble Report Classification 
6.2.2) Trouble Report
Analysis/Answering. 
 

	6.2.1	 	Trouble Report Classification 

 
Trouble Reports shall be classified as A, B or C by the Purchaser according to the classifications below. A Trouble Report is
automatically given priority B unless otherwise classified by the Purchaser. The classifications A, B and C are dependent on the severity of the trouble and are defined below. 
 

	 Class A:
	  	 Fault resulting in an Emergency Situation as defined herein, or result of an Emergency Situation, after Situation is
cleared.

	
	 Class B:
	  	 i) System traffic, signalling or handling capacity is reduced by less than twenty percent (20%) in System or Part of
the System.

	 	  	 ii) Errors in the Documentation that cause handling errors.

	
	 Class C:
	  	 Minor errors or other errors in the Documentation.

 

	6.2.2	 	Trouble Report Analysis /Answering 

 
The Supplier shall analyze Trouble Reports and provide Trouble Report Answers within the times stated in Section 7 hereof. The Trouble
Report Answer will be provided to the Purchaser in accordance with the routines and specifications stated in the Procedures Manual. The Supplier shall provide status reports on Trouble Reports until a Trouble Report Answer is issued. 
 

	6.2.3	 	Response and Completion times 

 
The Response and Completion times for Trouble report handling are agreed as follows. 
 

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	 Class
	    	 Response Time
	    	 Completion Time

	

	 A
	    	 1 working day
	    	 20 working days

	

	 B
	    	 2 working days
	    	 40 working days

	

	 C
	    	 5 working days/1 week
	    	 60 working days

	

 
Service availability:
during Normal working hours 
 

	6.3	 	Help-desk / Consultation support 

 
The following Consultation Support for the System or Part of the System is available to the Purchaser. Consultation Support consists of
the following two (2) components further specified below: 
 
6.3.1) Telephone Consultation 
6.3.2) Consultation Services at the Supplier ‘s Location/Site

 
Service availability: during Normal working hours 
 

	

	 Priority
	    	 Definition
	    	 Call up time (Consultation)

	

	 1
	    	 Acute operational problem of a System or Part of the System in Service
	    	 30 min

	

	 2
	    	 Important technical query or minor problem of a System or Part of the System in
Service
	    	 1 working day

	

	 3
	    	 General query
	    	 3 working days

	

 

	6.4.1	 	Telephone Consultation 

 
In case of a request for consultation, the Supplier as requested by the Purchaser, shall have a person with appropriate skills and System,
Part of the System, Functionalities and features knowledge, or a specialist, call the Purchaser within the applicable Call-Up Time specified in Section 6.3 hereof. 
 
Such person shall provide telephone support by providing answers and recommendations, orally, by fax or
electronic media, to questions from the Purchaser. The aim of this support is to assist the Purchaser’s personnel in arriving at a reasonable understanding of the operation and maintenance of the System or the Part of the System. If a question
cannot be answered immediately, the Supplier will inform the Purchaser within forty eight (48) hours when the question will be answered. 
 

	6.4.2	 	Consultation Services at the Supplier ‘s Location/Site 

 
In the case of a request for Consultation at the Supplier ‘s Location/Site to handle a complex question concerning the System or the
Part of the System, the Supplier shall provide a person, as requested by the Purchaser, with appropriate skills and 
 

15 

 
System, Part
of the System and/or Functionalities knowledge or a specialist, to answer questions and give recommendations at the Supplier ‘s Location/Site with the aim of assisting the Purchaser’s personnel in arriving at a reasonable understanding of
the operation and maintenance of the System, Part of the System and/or its Functionality. The time for consultation at the Supplier’s Location/Site shall be agreed upon on a case by case basis. 
 

	6.5	 	Software update 

 
The following Software Update service is available to the Purchaser. The Software Update service consists of the following two (2) service
components further specified below: 
 
6.5.1)
Specific Software Updates 
6.5.2) General Software Updates. 
 

	6.5.1	 	Specific Software Updates 

 
When applicable, the Supplier shall provide the Purchaser with Software Updates, within a reasonable period of time in relation to the
technical implications of the case, resulting from Trouble Reports Answers received as part of the Trouble Report Handling service. 
 

	6.5.2	 	General Software Update 

 
The Supplier shall provide the Purchaser with General Software Updates when available from the Supplier. 
 
General Software Updates may be one of two (2) types:

 

	 	a)	 	Approved Correction for Application System and/or Operating System software, Other software 

 

	 	b)	 	Emergency Correction for Application System and/ or Operating System software, Other software 

 

	6.6	 	System/Part of the System performance 

 
The Performance of the System or Part of the System will be measured on the System Unavailability as well as the Trouble Report Handling.

 
Both Parties will mutually agree about the
conditions and separate date when this System/Part of the System Performance component shall come in operation. 
 

	7.	 	HARDWARE SERVICES 

 

	7.1	 	The Hardware Services concerns the System or Part of the System supplied and/or to be supplied by Supplier under IN Supply Contract and/or Enhanced Package Contract
and/or Other contract and specified in Annex 1 and consists of the methods of “Swap Repair” and “Repair and Return” as specified hereunder. 

 

16 

 

	7.2	 	Swap Repair 

 
Supplier shall, upon receipt of Purchaser’s order for the replacement of a faulty Unit, deliver an equivalent new or repaired Unit
from Supplier’s Stock located in Bratislava, Slovak Republic. The above described method is hereafter referred to as Swap repair. The faulty Unit shall, after a replacement Unit has been returned to Purchaser, be the property of Supplier.

 

	7.3	 	Repair and Return 

 
A unit repaired and returned to Purchaser is hereafter referred to as Repair-and Return. 
 

	7.4	 	Swap list 

 
Supplier shall provide an updated Swap list (list of spare units in Supplier’s local stock, listed as Category 1) to Purchaser at
least every twelve (12) months. The list can be extended during the respective year according to Purchaser’s faulty Units statistics. 
 

	7.5	 	Purchaser’s incorrect handling 

 
In case of Unit fault caused by Purchaser’s incorrect handling or packaging as well as by exterior damage such as fire etc., the
repair will not be covered by this Agreement. Supplier will in that case replace the Unit at Purchaser’s cost according to the current selling price for a new Unit. 
 

	7.6	 	Delivery of replacement units (Swap repair) 

 
Supplier shall after receipt of a Swap order placed from Purchaser, deliver a Replacement Unit to the Purchaser within the Lead Time
stated in subsection 7.11 hereof. 
 
Risk of loss
and damage to the Faulty Unit and title thereto shall pass to the Supplier when delivered in accordance with DDP Bratislava (Incoterms 2000). 
 
If a Faulty Unit in the System or Part of the System suffers from Epidemic Failure, the agreed Lead Times does not apply. The Lead Time
may in such case vary depending on Supplier’s workshop capacity. In such case the maximum Lead Time shall not exceed six (6) months for either category of Service Units. 
 
The delivery, price and all costs relating to any necessary volumes of Replacement Units shall be included in
the price for the Services as set out in Annex 1 and shall mean no extra costs to the Purchaser. 
 

	7.7	 	Delivery of faulty units (Repair and Return) 

 
Delivery terms for repaired Faulty Units shall be within the Lead Time stated in Section subsection 7.11 hereof. Risk of loss and damage
to the to be repaired Faulty 
 

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Unit and
title thereto shall pass to Supplier when delivered in accordance with DDP Bratislava (Incoterms 2000). 
 

	7.8	 	Statistical information 

 
Supplier undertakes to issue quarterly written reports containing delivery performances and fault statistics regarding Service Units.

 

	7.9	 	Purchaser’s co-operation 

 
In order for the Supplier to be able to provide Hardware Services to the Purchaser, in addition to the General Purchaser’s
Obligations stated herein, the Purchaser is obligated to: 
 
i) undertake to treat Faulty Units as if they were functional units and according to Supplier’s standards to prevent additional damage to the Faulty Units 
 
ii) undertake to follow the procedures mutually agreed. 
 
iii) not make any modification or attempt to repair Service
Units without Supplier’s written approval. 
 

	7.10	 	Delivery time 

 
The delivery times according to this Section 7 are valid on condition that the effectuation of import licenses and legalisation of
shipping documents, where so needed, do not take more than three (3) working days. If, for any circumstance excluding liability of the Supplier, issuing of such documents takes more than three (3) working days, the delivery time shall be extended by
the additional and reasonable number of days required to issue the documents. A delivery time review will be done by both Parties on a yearly basis. If the evaluation shows that the Supplier has, to a great extent, failed to meet the target values,
Purchaser shall have the right to renegotiate these conditions. 
 

	7.11	 	Urgent replacement 

 
In exceptional circumstances Purchaser may require urgent replacement of the hardware equipment defined as Category 2 or Category 3. The
request could either come from a telephone call or from the ordinary Swap repair routine. In both cases Purchaser has to state that this repair should be treated as urgent. Supplier shall in these cases use its best efforts do dispatch a replacement
Unit to the Purchaser’s nominated delivery address as soon as possible. 
 
When Purchaser requires urgent replacement by telephone, the request has to be confirmed by fax or e-mail within 1 working day. 
 

	7.12	 	Specification of reaction times for hardware services 

 

	7.12.1	 	Lead Time 

 

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	 Lead Time for Service Parts category 1:
	 	 stored by Supplier in Bratislava

	 Lead Time for Service Parts category 2:
	 	 5 (five) working days.

	 Lead Time for Service Parts category 3:
	 	 50 (fifty) working days.

 
Service
Parts categories will be mutually defined by both Parties. 
 

	7.12.2	 	Orders received 

 
For Service Parts category 2, orders are considered received by Supplier when: Faulty Unit and correct documentation are in
Supplier‘s possession. 
 
For Service Parts
category 3, orders are considered received by Supplier when: Faulty Unit and correct documentation are in Supplier’s possession. 
 

	8.	 	OPTIONAL SERVICES 

 
Optional Services may be offered by the Supplier if requested by the Purchaser. Terms and conditions for providing this kind of Optional Services will be
subject for separate negotiations and agreements between both Parties. The following, but without limitations to, may state as an example of such Optional Services. 
 
1. O&M Assistance Service 
1.1 SSP O&M Assistance 
1.2 IN O&M Assistance 
2. O&M Consulting Service 
3. Network Performance Evaluation Service 
4. Customer Training/Competence Development 
5. Implementation & Integration Services 
 

	9.	 	PROCEDURES MANUAL 

 
Procedures Manual will be specified upon the mutual agreement of Supplier and Purchaser based on Siemens’s Generic Manual. It describes the
procedures for the supply of Services to be followed by Supplier’s support organizations and Purchaser’s personnel. 
 
Remote access to System or Part of the System via modem can be established upon separate agreement. 
 

	10.	 	EXCLUSIONS FROM SERVICES 

 
The Services to be provided hereunder shall not comprise any services, which are required as a result of one or more of the following: 
 

	 	(i)	 	modification of the Hardware without the Supplier’s written approval. 

	 	(ii)	 	modification of the Software without the Supplier’s written approval. 

	 	(iii)	 	any modification, removal or obliteration of a bar-coded serial number or other identifying mark or any attempts thereof other than by Supplier’s authorised
personnel. 

 

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	 	(iv)	 	acts or attempts to move, reinstall, repair, maintain or modify the System other than by Supplier’s authorised personnel. 

	 	(v)	 	operation and handling of the System deviating from the operation and handling manuals provided by Supplier for the System. 

 

	11.	 	PRICES AND TERMS OF PAYMENT 

 

	11.1	 	The prices for the Services provided hereunder by the Supplier for the Purchaser are set out in Annex 2 hereof. The prices shall be updated through mutual
negotiations every six (6) months according to the network capacity. Network capacity shall be measured by number of active subscribers. The prices include all the costs, which the Supplier may incur in relation to the Services provided hereunder,
unless otherwise provided for herein. They are based on EUR basis, DDP Bratislava, Incoterms 2000. The invoices shall be issued on quarterly basis in advance within the first 5 working days of the respective quarter and are due 30 days from their
receipt. 

 

	11.3	 	If payment of any sum payable under this Agreement is delayed, the intended recipient shall be entitled to receive interest on the amount due and delayed during the
period of delay. The interest rate shall be the rate of one month EURIBOR plus a spread of 3,5% per annum of the invoice value, but shall be calculated for each commenced day of the delay, deduced from the amount due and delayed. Any partial
payments received shall first be applied to cover accrued interest, if any, and thereafter credited to cover the principal amount outstanding. The recipient shall be entitled to such payment upon an issued invoice, which shall be due 30 days after
its delivery to the other party. EURIBOR (Euro Interbank Offered Rate) is the rate at which euro interbank term deposits within the euro zone are offered by one prime bank to another prime bank. 

 

	11.4	 	The Supplier warrants that the prices set forth in this Agreement are as favorable to the Purchaser as those extended to its owner affiliated company purchasing like
quantities of the Services, provided by the Supplier under similar conditions, taking into account commercial or political risks, ownership structures and relevant market. 

 

	12	 	WARRANTIES 

 

	12.1	 	The Supplier warrants that the Hardware supplied under this Agreement is new, unused, and incorporate all recent improvements in design and materials. The Supplier
further warrants that all Hardware supplied under this Agreement shall for a Warranty Period have no defects arising form design, materials or workmanship of the Supplier, that may develop in normal use of the supplied Hardware.

 

	12.2	 	The Supplier guarantees and warrants that the System and/or any Part of the System will as affected by the Services performed hereunder be free from any design,
operational and functional defects as well as any epidemic and/or systematic faults or operation interruptions which adversely affect the 

 

20 

 
performance of
the System or any Part of the System as well as Services, any and all of the Functionalities as defined in the operation requirements stipulated in the IN Supply Contract and/or Enhanced Package Contract and/or Other contract during the Warranty
Period. 
 

	12.3	 	The Supplier shall be responsible for and undertakes at its own costs to adjust and repair whatever defects, faults, operation interruptions and like, which might
appear or may develop in the course of operation and normal use of the System or any Part thereof, due to or arising from the Services performed hereunder.  

 

	12.4	 	The Supplier shall adjust and repair any and all defects as referred to in this Section during the Warranty Period at Supplier’s own cost. If any of such
defects or faults as referred to this Section occurs, the Purchaser shall forthwith notify the Supplier thereof. 

 

	12.5	 	The Warranty Period for the Part of the System shall be extended by a period equal to the period during which the respective Part of the System, its Service, related
Functionalities cannot be used due to any defect mentioned herein. 

 

	12.6	 	The Supplier also warrants that faulty Services will be re-performed, defective Services will be rectified at no charge during the Warranty Period.

 

	13.	 	DELAY IN PERFORMANCE 

 

	13.1	 	In the event that the Call-Out times and/or Resolution times for the Emergency Support services, as described in Section 6.1 herein are not met within the respective
times stipulated in Section 6.1.5, due to circumstances for which the Supplier is responsible—except for down times of the System due to regular maintenance or upgrade procedure provided no emergency situation is caused by the said procedure or
due to measures beyond the Supplier’s control in accordance with 20.6 hereof, which are exempted from these stipulations—the Purchaser shall be entitled to contractual penalty with regard to these services. 

 

	13.2	 	The amount of contractual penalty applicable to the delay as referred to in subsection 13.1 shall be €2.500 per commenced hour of delay. The contractual penalty
shall be computed for each hour of delay, which is the period between the time when the respective Call-Out time and/or Resolution time had to be completed, and the actual time of the completion. 

 

	13.3	 	In the event that the Lead Times for the HW Services as described in Section 7.2 and 7.3 herein are not met within the respective times stipulated in Section 7.12.1,
due to circumstances for which the Supplier is responsible, the Purchaser shall be entitled to contractual penalty with regard to these services. 

 

	13.4	 	The amount of contractual penalty applicable to the delay as referred to in subsection 13.3 shall be €2.500 per commenced day of delay. The contractual penalty
shall be computed for each day of delay, which is the period between the date when the respective HW-Service had to be completed, and the actual date of the completion. 

 

21 

 

	13.5	 	The cumulative amount of the entire claimed and paid contractual penalty shall in no case exceed 100 000 EUR per year of this Agreement. 

 

	13.6	 	The Purchaser shall have the right to claim damages in excess of the amount of the contractual penalty. The Purchaser shall be entitled to claim contractual penalty
even where it has not suffered any damage and regardless whether damage caused or not. 

 

	14	 	SOFTWARE LICENSE 

 

	14.1	 	The Supplier grants to the Purchaser a non-exclusive, irrevocable, non-transferable, and unlimited in time, right to use any and all software, software updates
and/or upgrades, and their licenses, documentation, manuals, know-how, any related documentation, services, functionalities and like which will be generated, developed and/or furnished under this Agreement and based thereupon. The right to use under
this Section shall be included in price under this Agreement and royalty free. 

 

	14.2	 	The Purchaser shall be entitled for the purpose of this Agreement to make back up copies of the software at no charge. The provisions of the Act No. 383/1997 Coll.
on copyright as amended shall apply. The Supplier modifications or changes to the Software which permit additional Services and/or Functionalities as defined in IN Supply Contract and/or Enhanced Package Contract and/or Other contract shall be made
available to the Purchaser under the terms of IN Supply Contract and/or this Agreement. The Purchaser and any successor to the Purchaser’s title to the System or to the Part of the System shall have the right to assign rights under this Section
to any other party which acquires the System or the Part of the System, provided any such other party agrees in writing to abide by the related terms and conditions. This right shall be valid only for transactions related to the further operation of
the System or Parts of the System within the area of Slovak Republic. 

 

	14.3	 	The Purchaser will accurately reproduce all Supplier’s or its licenser’s copyright confidentiality and proprietary notices on all software and related
documentation and will keep full, complete and accurate records of each copy received from the Supplier. These records will include software serialization numbers, the date of shipment, the date of delivery and the serial number of the hardware used
with software. 

 

	14.4	 	The Purchaser shall not provide or make the software or any portions or aspects thereof available to any person except to its employees and expert advisors on a
“need to know” basis. 

 

	14.5	 	Except as otherwise expressly provided in this Agreement, the Purchaser will not copy, translate, modify, adapt, decompose, disassemble or reverse engineer
Supplier’s or its licenser’s software, or any portion thereof, except for Operating System software, without the Supplier’s prior written consent. 

 

	14.6	 	Should the Purchaser in exception to the above, be entitled to do anything of the above, the Supplier or its licensers will own all rights in any copy, translation,

 

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modification, adaptation or derivation of the software except for copy, translation,
modification, adaptation or derivation of the Operating System software. At the Supplier’s request the Purchaser will obtain the execution of any instrument that may be appropriate to assign these rights to the Supplier or its licensers or
perfect these rights in the Supplier’s or its licenser’s name. 
 

	14.7	 	Conditions regarding the rights to use of the software shall remain in force after the termination of this Agreement regardless of the cause of the termination.

 

	15	 	INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT INDEMNITY 

 

	15.1	 	The Supplier shall fully indemnify the Purchaser against third-party claims arising from any infringement of third party patents, trademarks, industrial design
rights, copyright and other intellectual property rights (“IPR”) as a consequence of the performance of Services hereunder and/or arising from use of the System as far as affected by the performance of Services hereunder.

 

	15.2	 	In the event that the Purchaser receives a legitimate claim that the System, Parts of the System, Service and any and all of the Functionalities as far as affected
by the performance of Services hereunder or any part or segment thereto, regardless whether Hardware or Software nature, infringes the intellectual property rights of a third party, the Supplier shall at no cost to the Purchaser and at its option,
in order to stop the infringement or to procure the right for the Purchaser to continue using the System, Parts of the System, Service and any and all of the Functionalities as far as affected by the performance of Services hereunder

 

	 	(i)	 	procure for the Purchaser the license from the owner of the right to use the respective element of the System supplied by the Supplier, or

 

	 	(ii)	 	change the System or respective element thereof in a way that it is not infringing, or 

 

	 	(iii)	 	if none of the foregoing is available on reasonable terms and conditions, the Supplier shall take back what was supplied and/or performed and indemnify the Purchaser
in respect of any cost, loss or damage arising out of such action 

 

	15.3	 	The above applies under the condition that the infringement is not due to an unauthorised modification of the System or respective element thereof by the Purchaser.
The Supplier shall be immediately informed in writing about all third party claims raised and shall have the right to defend itself against the claim of infringement. 

 

	16	 	LIMITATIONS OF LIABILITY 

 

	16.1	 	Any liability of the Parties with respect to personal injury or death shall be governed by the applicable law. 

 

	16.2	 	The liability of both parties is restricted to direct damages. Neither Party shall be liable to the other for any indirect or consequential or incidental damage that
may be 

 

23 

suffered by the other. However, this limitation shall not apply in cases of wilful action
and/or gross negligence. 
 

	16.3.	 	The liability of the Parties to each other under this Agreement shall in no case exceed the amount of € 1.000.000 for one damage occurrence, however, such
liability shall not exceed a total amount of € 5.000.000 (in words: five million EURO) per year of this Agreement. 

 

	17.	 	TERMINATION 

 

	17.1	 	If the Supplier is not performing in accordance with this Agreement or is neglecting to perform his obligations under this Agreement, the Purchaser may grant to the
Supplier an additional appropriate and reasonable time (not less than 14 days) for such performance and give written notice to the Supplier, requiring him to adjust such failure or negligence. 

 

	17.2	 	If the Supplier: 

 

	 	(a)	 	has failed to comply within an additional appropriate and reasonable time with a notice under the previous Section, or 

 

	 	(b)	 	assigns the Agreement or subcontracts the part or the Works without the Purchaser’s prior written consent, or 

 

	 	(c)	 	becomes insolvent or enters into bankruptcy, obtains a receiving order made against him or compounds with his creditors, or carries on business under a receiver,
trustee or manager for the benefit of his creditors or enters into liquidation, 

 
the Purchaser may terminate this Agreement after prior written notice sent to the Supplier and expel the Supplier from the Site. The termination shall enter into force as soon as the notice is
delivered to the Supplier in accordance with this Agreement. Any such termination shall be without prejudice to any other rights or powers of the Purchaser or the Supplier under the Agreement. 
 

	17.3.	 	If the Purchaser is not performing in accordance with this Agreement or is neglecting to perform his obligations under this Agreement, the Supplier may grant to the
Purchaser an additional appropriate and reasonable time (not less than 14 days) for such performance and give notice to the Purchaser, requiring him to adjust such failure or negligence. 

 

	17.4.	 	The Supplier may terminate the Contract after prior written notice sent to the Purchaser, if the Purchaser becomes insolvent or enters into bankruptcy, obtains a
receiving order made against him, compounds with his creditors, or carries on business under a receiver, trustee or manager for the benefit of his creditors or goes into liquidation. 

 
Such termination shall be without prejudice to any other
rights of the Supplier under the Contract. The termination shall enter into force as soon as the termination notice is delivered to the Purchaser. 
 

24 

 

	17.5	 	Notwithstanding to anything mentioned above, either Party may terminate this Agreement without stating a reason by 3 (three) months written notice to the other
Party. Any termination of this Agreement shall not affect the obligations of either Party, which have fallen due up to actual termination of the Agreement. 

 

	17.6	 	In the event of a termination of this Agreement, the Supplier is entitled to a proportionate amount of the price as set out in Annex 2 hereof.

 

	18.	 	PRIORITY OF DOCUMENTS 

 
Unless otherwise provided in this Agreement, the priority of the contractual documents shall be as follows: 
 

	1.	 	This Agreement including the terms and conditions of this Agreement. 

	2.	 	The Annexes. 

	3.	 	Any other documents referred in the Agreement. 

 
In case of any discrepancy between the above documents the text of this Agreement shall always prevail over any of the Annexes except the Agreement
itself. Each Annex shall prevail over the documents referenced in said Annex. Later made addenda and amendments alter the contents of this Agreement only to the extent expressly agreed upon between the Parties; all other conditions shall always
remain unchanged. 
 
As the Annexes constitute an integral part of
the Agreement, any breach or infringement of whichever duty, obligation or commitment of either Party shall be deemed as breach or infringement of the Agreement and shall invoke corresponding consequences. 
 
Any contracts mentioned in this Agreement have to be used and applied in
relation to this Agreement in a manner stipulated by this Agreement. Nothing in this Agreement, however, shall alter, replace, modify or substitute any contract already concluded between the Parties, unless expressly provided for herein.

 

	19.	 	TERM OF THE AGREEMENT 

 

	19.1	 	This Agreement is concluded for and indefinite period of time. It shall survive irrespectively of termination of IN Supply Contract, Enhanced Package Contract, or
Other contract for any reason, unless terminated in accordance with the Section 17 hereof. 

 

	19.2	 	The provisions necessary from its nature to survive the termination of this Agreement shall survive the termination hereof. The aforementioned applies also to
provisions expressly stipulated hereby to survive the termination of this Agreement. 

 

	20.	 	FINAL PROVISIONS 

 

	20.1	 	Notices 

 

	20.1.1	 	All certificates, requests, demands, notices or written orders or other communications between the Supplier and the Purchaser in connection with this

 

25 

Agreement shall be in writing and shall be deemed to be duly given on the date of
delivery. The date of delivery shall be considered as follows: 
 

	 	(a)	 	if in writing, when delivered (in hand or by the registered letter, postage prepaid, return receipt requested); 

 

	 	(b)	 	if by telex, when dispatched, but only if, at the time of transmission, the correct answer back appears or at the start and at the end of the sender’s copy of
the notice; and 

 

	 	(c)	 	if by facsimile, when received. 

 
However, a notice given in accordance with the above but received on a non-working day or after working hours in the place of receipt will
only be deemed to be given on the next working day in that place. 
 
All the communications shall be addressed to the following addresses: 
Siemens s.r.o. 
 
Address: Stromová 9, 
837 96 Bratislava 
 
Slovak Republic 
 
For technical issues:
                                        
                    For commercial issues: 
 
EuroTel Bratislava, a.s. 
 
Address: Vajnorská 100/A 
831 03 Bratislava 
Slovak Republic 
 
For technical issues:
                                        
                    For commercial issues: 
 
Notwithstanding the aforementioned, all the notices and other communications and/or documentation shall be deemed as delivered when
delivered to the last known address stated in the Commercial Register of the Slovak Republic. 
 

	20.2	 	Trouble resolution procedure. Disputes and Arbitration 

 

	20.2.1	 	The resolution of any factual and or technical discrepancies, questions and problems (collectively referred to as “problem”) concerning the execution of
this Agreement which arise shall first be referred to Expert in the form of a written Problem Report. Notwithstanding the foregoing the resolution of such a problem shall be referred to Expert if the respective provision of this Agreement with which
the problem is associated refers to this Expert trouble resolution procedure as outlined in this Section hereinafter. 

 

26 

 

	20.2.2  	 	Neither Party shall be entitled to submit to court any problem before fruitless completion of this Resolution Procedure 

 

	20.2.3  	 	Any and all decisions taken as part of this Resolution procedure shall be documented in writing, signed by the representatives of both Parties in the project
authority that took the decision. 

 

	20.2.4  	 	The Parties upon the mutual consents shall designate a single Expert within three (3) Business days either from occurrence of disagreement and/or problem or from
date when the problem arises. 

 

	20.2.5  	 	An impartial and independent Expert, appointed by both parties shall make the resolution or final decision on the raised issue. The appointment of the Expert shall
be valid as soon as an Expert is appointed and he agrees with such appointment. The appointment of the Expert shall be valid either for the whole duration of the Agreement or for the resolution procedure of individual matter (ad hoc duration).

 

	20.2.6  	 	The Expert shall be authorized to decide on the basis of, in compliance with and taking into consideration the provisions of this Agreement, intentions of the
Parties hereto, purpose of this Agreement, standard practices in the industry. This decision of the Expert shall serve as the final award in the resolution procedure if undertaken by the Parties. 

 

	20.2.7  	 	If the representatives of both parties fail to agree upon the Expert, then he shall be nominated by T-Mobile International (TMO). 

 

	20.2.8  	 	Expert shall be literate and experienced in the fields of technology, licensing or in the relevant field and purpose similar to those as executed under this
Agreement. 

 

	20.2.9  	 	The expert shall render his decision in writing not later than in three (3) working days from receiving the Problem report, which the Parties are obliged to deliver
to chosen expert not later than 1 working day of the appointment of the Expert, and/or as the case may be of the occurrence of the problem. 

 

	20.2.10	 	All disputes or discrepancy arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, including
its Annexes, amendments, indemnities, consequences of default and its interpretation, performance and including disputes concerning to this Section shall be solved by the Parties on an amicable basis according to the procedure set out herein.

 

	20.2.11	 	In case the Parties cannot solve the aforementioned disputes on an amicable basis and do not come to a mutual agreement within 30 days from written invitation of one
Party to the other Party to settle the dispute amicably, the dispute shall be finally settled under the rules of conciliation and arbitration before the Court of Arbitration of the Slovak Chamber of Commerce and Industry in Bratislava, according to
the Act No. 218/1996 Coll. on Arbitration Procedure. The place of Arbitration shall be Bratislava, Slovak Republic. The proceeding shall be carried 

 
 

27 

out in Slovak language. Arbitration award shall be final and binding for both Parties.

 

	20.3	 	Substantive Law 

 
This Contract shall be governed by and construed in accordance with the Laws of the Slovak Republic. Issues, not covered by this Agreement
shall be governed by and administrated in accordance with legal provisions of Section 536 and following of the Commercial Code on Contract on Work accordingly and of the other applicable provisions of Civil Code, Commercial Code and other Laws if
applicable. 
 

	20.4	 	Survival of provisions 

 
If any provision of this Agreement is or becomes illegal, invalid or unenforceable for any reason, such provision shall not affect the
validity or enforceability of the remaining provisions of this Agreement and shall be, if possible and without unreasonable delay, upon mutual agreement of both Parties, replaced by a similar one, in order to achieve the intent of the Parties and
technical and commercial purpose of this Agreement. 
 

	20.5	 	Amendment, Waiver 

 
Any amendment or other modification of this Agreement or its Annexes will not be effective unless in writing and signed by the Authorized
Signatories of both Parties. Waiver of any term or condition of this Agreement by either Party shall only be effective if in writing and signed by the Party, against whom enforcement is thought. The failure by either Party to exercise any of its
rights hereunder in one instance will not be deemed a waiver of such rights in the future or a waiver of any other rights under this Agreement. 
 

	20.6	 	Force Majeure 

 
The Parties shall not be liable to each other for delay or non-performance of the obligations hereunder, if such delay or non-performance
is caused by force majeure, which is understood as being any event beyond reasonable control of the Party, such as, but without limitation to, war, riots, natural catastrophes, fire, flood, strikes or lockouts. 
 

	20.7	 	Entire Agreement 

 
This Agreement, including all Annexes attached hereto and incorporated as an integral part of this Agreement, constitutes the entire
agreement of the Parties with respect to the subject matter hereof. This Agreement supersedes in particular, without limitations, any and all previous proposals, preliminary agreements, letters of intent, minutes from meetings, other expressions of
will, negotiations, conversations or discussions, regardless whether oral or written, carried out by and between the Parties in connection to the subject matter hereof before the effectiveness of this Agreement. There are no warranties,
representations or other agreements between the parties in connection with the subject matter hereof, except as specifically set forth herein. 
 

28 

 

	20.8.	 	Confidential Treatment 

 

	20.8.1	 	Either Party agrees that it will keep confidential and not disclose to any third party the Agreement pr any document or other information furnished by the other
Party in connection therewith without prior written consent of the other Party. Disclosure of the Agreement or such documents or other information to persons employed by either Party shall be made only for the purposes of this Agreement and on a
reasonable need to know basis. Such personnel shall prior to receipt be bound to keep the Agreement, documents or other information confidential and not to disclose it to third parties. 

 

	20.8.2	 	Either Party is entitled to disclose any of the above information: 

 

	 	(i)	 	in connection with any legal or arbitration proceedings arising out of or in connection with any business relationship between the Parties, or

 

	 	(ii)	 	if required to do so by an order of a court of competent jurisdiction whether under any procedure for discovering documents or otherwise, or

 

	 	(iii)	 	pursuant to any law or regulation in accordance with which that Party is required or accustomed to act, or 

 

	 	(iv)	 	to a governmental, banking, taxation or other regulatory authority of any competent jurisdiction. 

 

	20.8.3	 	The Supplier hereby agrees that the Purchaser is entitled to disclose any of the above information as the Purchaser may deem necessary for fulfilment of its duties
under laws, rules and regulations of United States of America governmental authorities, any other country state authorities, or any other public and/or private institutions regulating securities trading, with respect to the bonds/notes that the
Purchaser issued/guaranteed on capital markets, irrespectively of whether the Purchaser accepted the jurisdiction of such an authority and/or institution based on an agreement or if it is mandatory. This applies, in particular, without
limitation to all and any reports, filings, statements and like related to said duties due anytime this year or in the future. 

 

	20.8.4	 	None of the provisions of the above subsection 20.8.1 shall apply to any entity belonging to the T-Mobile International Group. 

 

	20.9	 	Subcontracting 

 
The Supplier is entitled to subcontract performance of certain Services only when agreed to by the Purchaser. Any subcontracting does not
release the Supplier from any of its obligations hereunder. The Supplier is responsible for the performance of its sub-suppliers as it would perform the subcontracted Services itself. 
 

	20.10	 	Language 

 

29 

 
This Agreement is written in
the English language. It shall be executed in duplicate, both of which shall be deemed to be an original. The Supplier and the Purchaser shall both receive one original version. 
 
The parties hereof declare that they have read the wording of this Agreement thoroughly and consistently, that they have
understood its contents and that this Agreement expresses their free and serious will without mistakes. The parties hereof acknowledge this by the signature of persons fully authorized and entitled to act on behalf of the parties hereof (Authorized
Signatories). 
 
This Agreement shall be valid as soon as this
Agreement is signed by the Authorized Signatories of both of the Parties and effective on its commencement date save the clauses and provisions that are from their nature designed to become effective immediately after the signature hereof.

 
IN WITNESS WHEREOF, the Parties have caused their Authorized
Signatories to attach their signatures hereto. 
 
 

	 EuroTel Bratislava, a.s.
	 	 Siemens, s.r.o.

	
	 Place and Date:
	 	 Place and Date:

	
	
 Ing. Ivan n Bošňák
 Procurator
	 	
 Ing. Peter Kollárik
 Statutory Representative
 and General
Director

	
	 Place and Date:
	 	 Place and Date:

	
	
 JUDr. Ján Pitonák
 Procurator
	 	
 Ing. Bernhard Kuderer
 Statutory Representative

 

30Summary Translation dated as of November 4, 2002

Exhibit 4(b)(ii).29 
 
Summary Translation of Agreement on the Connection to the Private Data Network (the “Agreement”) Between EuroTel
Bratislava, a.s. (“EuroTel”) and Slovenské telekomunikácie, a.s. (“Slovak Telecom”) 
 
This Agreement, which took effect on September 1, 2002, provides for the terms and conditions under which Slovak Telecom implements a private data network
(“PDN”) for us. 
 
Under the Agreement, Slovak Telecom
will provide us with private data network telecommunication services, consisting of a PDN as well as the related transmission capacity we require, in return for a fee. 
 
The Agreement provides for deadlines by which Slovak Telecom shall have implemented the PDN and gives us the right to a
discount in fees payable in the event Slovak Telecom fails to meet these deadlines. In addition, Slovak Telecom is required to guarantee certain minimum quality parameters for the PDN, as set forth by the Agreement. 
 
The fees payable under the Agreement consist of a one time “set-up
fee” for the individual circuits and monthly payments for the lease of the circuits. Fees are payable within 30 days of monthly invoices, after which we incur a default interest charge. 
 
The initial term of the Agreement is two years and it is automatically renewed
for an additional twelve-month period, unless it is terminated by either party. The Agreement may be terminated at any time by mutual agreement or by either party in the event of a material breach by the other party. 
 
The Agreement is governed by Slovak law.

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