Document:

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                                                                    EXHIBIT 10.9

  CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
        BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                               SERVICES AGREEMENT

                                     BETWEEN

                          AT&T WIRELESS SERVICES, INC.

                                       AND

                             PHASE 2 SOLUTIONS, INC

                         Contract No. __________________

                    AT&T WIRELESS CONFIDENTIAL & PROPRIETARY
                      Use pursuant to Company instructions

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                               SERVICES AGREEMENT

This Services Agreement ("Agreement"),  dated as of the 2nd day of January, 2004
                                                        ---
(the "Effective Date") is made between AT&T Wireless Services,  Inc., a Delaware
corporation,  for  itself,  AWS  Companies,  and  as  agent  for  its  operating
subsidiaries  ("AWS"),  and Phase 2 Solutions,  Inc located at 8901 E. Raintree,
Suite 100, Scottsdale, AZ 85260, an Arizona corporation ("Provider").

In  consideration  of the mutual  promises,  covenants and agreements  contained
herein  and  for  other  good  and  valuable  consideration,   the  receipt  and
sufficiency of which are hereby acknowledged,  the parties hereto,  intending to
be legally bound, hereby agree as follows:

1.   Definitions.

As used in this Agreement, the following terms will have the meanings set forth
below:

A.   "Arbitration Demand Notice" is defined in Section 18.3 of this Agreement.

B.   "AWS  Company  or AWS  Companies"  means any  entity  that  controls  or is
     controlled by, directly or indirectly, or is under common control with AWS,
     where  "control" and  "controlled  by" means the possession of the power to
     influence the management and policies of such entity,  whether  through the
     ownership of voting stock of such entity, by contract or otherwise.

C.   "AWS  Property"  means  physical  and  non-physical   property,   including
     software, hardware, networks, IT systems and network connectivity.

D.   "AWS Vendor  Manager" means the individuals at AWS that are responsible for
     managing the day to day operations of the work.

E.   "Change  Order"  "means a  written  instrument  prepared  and  signed by an
     authorized  representative of AWS and Provider stating their agreement upon
     all of the  following:  (a) a change in the Work; and (b) the amount of the
     adjustment in the compensation, if any.

F.   "Compensation"  means the amount AWS agrees to pay Provider for Services as
     set forth in Exhibit B or the applicable Work Order.

G.   "Competitive    Service   Entity"   means   a   commercial   mobile   radio
     telecommunications system provider that is a competitor to AWS.

H.   "Deliverables means all inventions, discoveries, ideas, (whether patentable
     or  not),  and all  works  and  materials,  including  but not  limited  to
     products,   devices,  computer  programs,  source  codes,  designs,  files,
     specifications,  texts, drawings,  processes, data or other information and
     documentation  and all rights  incident  thereto,  in  preliminary or final
     form,  and that are  produced  or  developed  (whether  by  Provider or its
     employees,  agents or  contractors,  and whether  completed or in-progress)
     pursuant to this Agreement.

I.   "Force Majeure" means any act of God, strikes, lockouts or other industrial
     disturbances, acts of the public enemy, acts of terrorism, wars, blockades,
     insurrections, riots, epidemics, landslides, lightning, earthquakes, fires,
     storms, floods, washouts,  arrest and restraints of governments and people,
     civil disturbances, and explosions.

J.   "Indemnified  Party or  Indemnified  Parties"  means AWS, AWS Company,  AWS
     Partners  and their  respective  directors,  officers,  employees,  agents,
     successors and assigns.

K.   "Intellectual  Property Rights" means any rights in any jurisdiction in the
     world  under  any  patents   (including  any   application,   registration,
     extension,  reexamination,  reissue,  continuation,  or  renewal  patents),
     copyrights  (including any application,  registration or renewal  thereof),
     mask work rights,  trade secrets,  trademarks  (including any applications,
     registrations and the goodwill associated therewith),  service marks, trade
     secret rights,  trade dress,  moral rights,  or foreign  equivalents of the
     foregoing, and any other proprietary rights of any nature.

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L.   "Marks" is defined in Section 21.2 of this Agreement.

M.   "Nondisclosure Agreement" is defined in Section 16 of this Agreement.

N.   "Persistent  Connection" means  connectivity  achieved through a persistent
     physical  or logical  connection  (such as a virtual  private  network or a
     frame relay connection).

O.   "Pre-Existing Materials" is defined in Section 15.2 of this Agreement.

P.   "Proprietary  Materials"  means  all  inventions,   discoveries  and  ideas
     (whether  patentable or copyrightable or not), and all works and materials,
     including but not limited to, products,  tools, devices, computer programs,
     source   codes,   processes,    procedures,   texts,   designs,   drawings,
     documentation,   engineering  materials,   specifications,  data  or  other
     information,  in  preliminary  or final form,  and on any media  whatsoever
     owned or controlled (by license or otherwise) by a party.

Q.   "Services" means the services Provider will perform for AWS as described in
     Exhibit  A  including  any  statement  of work  ("Statement  of  Work")  as
     described in Exhibit A Work Order.

R.   "SSL" means secure socket layer protocol.

S.   "Teleservices"  means inbound and outbound call center services  including,
     without limitation,  customer care, warranty exchange,  sales, receivables,
     activations and data entry.

T.   "Term" is defined in Section 5 of this Agreement.

U.   "Work" means the Services provided or to be provided by Provider to fulfill
     Provider's obligations under the Agreement.

V.   "Work  Order ( or  "Statement  of  Work")"  means,  for each  project,  the
     specific  written  description  of the Work to be performed by Provider and
     the specific terms pursuant to which a particular  Service will be provided
     hereunder.

2.   The Services.

     2.1 Services.  Provider will perform the Services  described in Work Orders
     (or  Statement  of  Work  documents)  in  accordance  with  the  terms  and
     conditions  of this  Agreement.  Provider  will  perform the  Services in a
     professional,  workmanlike manner in compliance with all federal, state and
     local laws and all standards and rules  reasonably  established by AWS from
     time to time. Unless otherwise agreed by AWS in writing,  Provider (a) will
     provide all equipment and supplies  necessary or appropriate to perform the
     Services;  and (b) will not  subcontract  any  Services  without AWS' prior
     written approval. This Agreement does not grant Provider an exclusive right
     or privilege to sell or otherwise provide to AWS any or all of the Services
     which AWS may require and AWS may,  without  limitation,  contract with any
     third-party  for the  acquisition of comparable  Services.  Provider agrees
     that  purchases  of  Services  by AWS under  this  Agreement  will  neither
     restrict the right of AWS to cease purchasing Services,  nor require AWS to
     continue  any level of such  purchases  of Services  and that  estimates or
     forecasts  furnished by AWS will not constitute  commitments.  AWS makes no
     guarantee it will purchase any Services under this Agreement.

     2.2 Materials. If AWS provides materials or equipment for Provider's use in
     performing the Services,  it will be specified in the particular Work Order
     or Statement of Work. Provider will be liable for any loss or damage, other
     than ordinary  wear and tear,  to AWS Property in Provider's  possession or
     control. In the event of any such loss or damage, Provider will pay AWS the
     full current  replacement  cost of such  equipment  or AWS Property  within
     thirty (30) days after its loss or damage.

     2.3 Work Order (or  Statement of Work)  During the term of this  Agreement,
     AWS may  authorize  Provider to perform  Work for AWS as  specified in Work
     Orders or Statement of Work  documents  mutually  agreed to by the parties.
     Provider  will  perform the Work in  accordance  with the terms of the Work
     Order or Statement of Work and this Agreement. Absent a valid Work Order or
     Statement of Work, Provider is not obligated nor authorized to perform Work
     for AWS and AWS is not  obligated nor  authorized  to compensate  Provider,
     unless the parties mutually agree otherwise, in writing.

     Provider  agrees to perform all Work  specified in the Orders in accordance
     with the terms and  conditions  therein and meet all interim  deadlines  as
     agreed  by the  parties.  The  Work  must be  performed  to the  reasonable
     satisfaction of

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     AWS, must be performed in  accordance  with the standards set forth in this
     Agreement  and must be performed in  accordance  with the  applicable  Work
     Order or Statement of Work  instructions.  In return for the Work performed
     by Provider,  Provider is  compensated  at the rates set forth in each Work
     Order or Statement of Work.

     To be valid,  all Work Orders and/or Statement of Work documents must be in
     writing and contain the information set out below.

               a)   The incorporation, by reference, of this Agreement;
               b)   A description of the Work to be performed by Provider;
               c)   A description of the materials to he delivered by AWS;
               d)   Time periods or other such schedules for the performance of
                    the Work;
               e)   Quality or performance metrics;
               f)   The compensation provisions and schedule of payments;
               g)   The appropriate signatures of the authorized representatives
                    of AWS and Provider;
               h)   Reports to be furnished by Provider to AWS;
               i)   Forecasting process;
               j)   Training;
               k)   Systems and telecommunications requirements; and
               I)   Any other applicable terms.

Work Orders or Statement of Work documents constitute the only authorization for
Provider  to take any  action  or expend  any  money on  behalf  of AWS,  unless
otherwise agreed to in writing by the parties.  Provider acknowledges and agrees
that Work cannot begin unless and until an authorized  representative of each of
the parties properly executes a Work Order or Statement of Work. All Work Orders
and/or Statements of Work and other written  agreements  executed under this MSA
are  subject  to the  terms  and  conditions  of this  Agreement  including  any
amendments  thereto.  Upon the  expiration of the term stated in the Work Order,
Statement of Work or other writing signed by both parties,  and unless otherwise
stated in each Work Order,  Statement  of Work or other  writing  signed by both
parties , the Work  Order,  Statement  of Work or other  writing  signed by both
parties  continues  in effect on a  month-to-month  basis  until  terminated  in
accordance with the terms of this Agreement.  AWS will furnish Provider with any
information  relevant to the Work to be  performed  tinder this  Agreement.  Any
information  provided  by  AWS  to  Provider  in  this  regard  is  Confidential
Information.  Upon expiration or upon  termination of this  Agreement,  Provider
must return to AWS all information  furnished by AWS or Deliverable developed by
Provider on AWS' behalf.

AWS and  Provider  agree to meet with each  other as  needed,  but not less than
quarterly  and at their own expense to discuss  planning and review  progress of
the Work described in this Agreement.

3.   Compensation.

AWS agrees to pay Provider the  Compensation for the Services as defined in each
individual Work Order Or Statement of Work. All costs,  expenses,  charges, fees
or  allocations  of any kind,  which may be due to Provider for the provision of
the Services, are included in the Work orders and/or Statements of Work.

4.   Invoicing and Payment.

     4.1 Invoice  Submission.  Provider  will submit  invoice(s) to AWS Accounts
     Payable  at the  following  address  and AWS'  project  manager  in  strict
     accordance with this Agreement.

               AT&T Wireless Accounts Payable
               P.O. Box 30022
               College Station, TX 77842-3022

     4.2  Invoice  Information.  AWS  will  only be  obligated  to pay  invoices
     containing the following information:

               a)   invoice number,
               b)   Services and deliverables provided,
               c)   quantity and price of each line item,
               d)   sales tax, as applicable,
               e)   final total cost,
               f)   any work product created during the invoice period.

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     Provider  must submit all  invoices to AWS within six (6) months  after the
     date the  Services,  Deliverables  or goods  covered  by the  invoice  were
     supplied  to AWS.  AWS will not pay and  will  not be  responsible  for any
     invoices submitted after the expiration of this date.

     In the event of a  disputed  invoice,  AWS will pay the  entire  undisputed
     amount of the  invoice  and include  with the  payment  sufficient  written
     detail  concerning  the amount in dispute.  AWS and Provider will use their
     good faith efforts to reconcile  the dispute  within sixty (60) days of the
     invoice date. To the extent AWS pays the entire invoice,  in the event of a
     dispute,  AWS reserves the right to challenge and obtain  reimbursement for
     the disputed amount.

     4.3 Sales and Use Taxes.

     Unless  otherwise  agreed by the  parties,  all  prices  for  products  and
     services  are  exclusive of sales tax, use tax,  withholding  tax,  duties,
     charges and any other taxes or similar levies  imposed by any  governmental
     authority.  Except for taxes  based on  Provider's  gross  receipts  or net
     income,  AWS will reimburse Provider for all applicable taxes that arise in
     any  jurisdiction  as a  result  of the  transactions  contemplated  herein
     including,  without limitation,  all sales, use, value added,  consumption,
     gross  receipts  (other than in lieu of net income tax),  excise,  stamp or
     transfer taxes, duties and fees (collectively "Transaction Taxes"), however
     designated. Transaction Taxes should be indicated as separate line items on
     invoices  presented  to AWS either at the time an invoice is  prepared  for
     products  and services or on a  supplemental  invoice.  Should  Transaction
     Taxes be invoiced on a supplemental invoice. AWS agrees to remit such taxes
     provided  an  invoice  is  presented  within  sixty days of the date of the
     original invoice.  AWS specifically  disclaims any liability for payment of
     Transaction Taxes not invoiced within such sixty-day period.

     For any products or services being  purchased  under this contract that AWS
     determines,  in good faith, to be exempt from applicable Transaction Taxes,
     AWS  agrees  to  provide  Provider  with a timely  and  complete  exemption
     certificate,  should one be required by the taxing  jurisdiction.  Further,
     AWS agrees to provide the  appropriate  exemption  certificate  to Provider
     within  forty-five  days of AWS'  receipt  of an invoice  for the  products
     and/or  services  purchased.  Except as otherwise  provided  above,  should
     Supplier  be  required  to  pay  any  levies  and/or  fines,  penalties  or
     assessments as a result of AWS' failure to comply with any applicable  laws
     or  regulations  governing  payment  of such  levies or as a result of AWS'
     failure to comply with any provision of this  Agreement,  the amount of any
     payments so made, plus any interest,  fines,  or penalties  levied thereon,
     shall be promptly  reimbursed by AWS upon submission of Supplier's  invoice
     thereof.

     4.4 Payment.  AWS will pay the undisputed  amount of Provider's  invoice in
     full  within  forty-five  (45) days of its  receipt.  Provider  will  issue
     invoice(s)  as defined in any  applicable  Work Order or  Statement of Work
     hereto, during the term of this Agreement.

5.   Term.

Except for any  applicable  Exhibit,  Work Order or Statement  of Work  attached
hereto,  the term of this  Agreement  will commence on the  Effective  Date and,
unless otherwise terminated pursuant to Section 17 "Termination",  will continue
into perpetuity ("Term").

6.   Relationship of Parties.

Provider  will  perform the  Services  as an  independent  contractor,  and this
Agreement  will not be  construed  to create a  partnership,  joint  venture  or
employment  relationship  between Provider and AWS.  Provider will not represent
itself to be an  employee  or agent of AWS or enter into any  agreement  on AWS'
behalf or in AWS'  name.  When  providing  Teleservices  under  this  Agreement,
Provider must divulge its legal name and the nature of the relationship  between
Provider and AWS.  Provider will retain full control over the manner in which it
performs  the  Services  and  full  control  over  the  employment,   direction,
compensation  and  discharge  of all  persons  assisting  it in  performing  the
Services.   Provider  and  its  employees  will  not  be  entitled  to  workers'
compensation,  disability,  retirement,  insurance,  stock  options or any other
benefits  afforded to employees of AWS.  Employees or agents of Provider will in
no event be deemed to be employees  or agents of AWS.  Provider has not paid and
will not be required to pay any  franchise fee or other fee to be a Provider for
AWS or to use AWS' name or other intellectual property.  This Agreement does not
create any franchise between the parties.

     6.1  Provider  Employees  Removal.  In the  event  that  any of  Provider's
     personnel  performing  Services  under  this  Agreement  are  found  to  be
     unacceptable  to AWS due to  AWS'  reasonable  belief  that  such  Provider
     personnel  is/are not  qualified  to perform or is/are not  performing  the
     Services as required under this Agreement,  AWS will notify Provider.  Upon
     such notice,  Provider and AWS will use appropriate measures to rectify the
     situation, which may include the removal of said Provider personnel.

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     6.2  Provider  Personnel  Information.  In order to  satisfy  physical  and
     network security requirements for AWS, which may include both issuance of a
     building access badge and picture ID badge to Provider personnel,  Provider
     and/or its  personnel  agree to provide  any and all  personal  information
     required by the AWS security department.  This information includes, but is
     not limited to, social  security  numbers.  Provider  personnel will not be
     authorized  to perform  Services  for AWS if Provider  personnel  refuse to
     provide  any and all  information  necessary  to  complete  the  process of
     issuing a badge or acquiring  network  access.  AWS will not be required to
     pay Provider for the time spent trying to acquire a badge or network access
     for Provider personnel while on premises at AWS.

     Provider  is  responsible  for  notifying  the AWS  project  manager of all
     Provider  information  related  to new  hires,  termination  or  changes in
     information.  This includes but is not limited to starting  date,  end date
     and location changes.

7.   Exclusivity.

     Provider agrees that if it performs  Teleservices for a Competitive Service
     Entity, it will perform AWS' Work in a dedicated  environment in accordance
     with the following requirements:

          o    Seats in the call center where the Teleservices performed for AWS
               must be  physically  separate  from  Teleservices  performed  for
               Competitive Service Entities.

          o    Provider must maintain  separate  management  structures  for AWS
               Work and Competitive Service Entities.

          o    Provider must physically  segment AWS'  Confidential  Information
               from all other clients' confidential data.

     Provider's personnel who are involved in Teleservices Work for AWS must not
     be used to "jump  start"  telemarketing  programs for  Competitive  Service
     Entities for a minimum of six (6) months following their completion of Work
     covered by this Agreement.  Notwithstanding the foregoing, the "jump start"
     restriction  shall not apply if (i) a sustained  and  material  decrease in
     AWS' volumes  occurs which  necessitates  a material  decrease in headcount
     assigned to AWS' Work,  or (ii) the  parties  otherwise  mutually  agree in
     writing.

8.   Safety

     Provider  Responsibility  Provider is solely  responsible  for the conduct,
     safety,  and health of its employees,  agents,  subcontractors,  and others
     performing the Services under this  Agreement,  and any impact Provider may
     have on the public in  Provider's  performance  of the Services  under this
     Agreement. Provider represents that information provided to AWS with regard
     to the safe conduct of its  business,  if requested by AWS, is accurate and
     complete.  Further, Provider will notify AWS immediately upon any change in
     such information.  Provider will comply with all applicable federal,  state
     and local safety laws and regulations and AWS policies including  training,
     posting, inspection and reporting requirements. These requirements include,
     but are not limited to,  posting of required  Material  Safety Data Sheets;
     labeling,  handling,  transporting,  storing and disposing of any hazardous
     materials;  training of all personnel  regarding safety practices,  and any
     hazards identified;  inspection of work sites for any unsafe conditions and
     prompt correction of any such conditions identified.  Provider's failure to
     comply with this Section  constitutes a material  breach of this Agreement,
     and without  limitation to other remedies,  subjects Provider to all rights
     and  remedies  available  to AWS under law and  equity,  including  but not
     limited to, immediate termination of this Agreement.

     8.1  Notification  to State  and  Federal  Agencies  and AWS.  Provider  is
     responsible for notifying  appropriate state and federal agencies within at
     least four (4) hours of an incident  resulting in any injuries,  fatalities
     or  property  and/or  environmental  damage  required  to  be  reported  by
     applicable   laws  or   regulations.   Federal  OSHA  plan  states  require
     notification  within  eight (8) hours,  but some state plan states  require
     notification within four (4) hours. Additionally,  some state environmental
     agencies require  notification  within fifteen (15) minutes.  Provider will
     also deliver an incident report within at least four (4) hours and Accident
     Investigation  Report within ten (10) business days to both the AWS project
     manager and AWS Risk Management (PO Box 97061 Redmond,  WA 98073-9761).  In
     addition,  Provider must verbally report to 1-866-435-7347  within four (4)
     hours of any event or occurrence involving any injury, fatality or property
     and/or   environmental  damage  reportable  under  any  applicable  law  or
     regulation.  Provider is not  authorized  to allow access to AWS work sites
     for inspection by any  governmental  agency such as OSHA or EPA without the
     prior written approval of AWS.

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9.   Indemnity.

Provider will indemnify, defend and hold harmless each indemnified part from and
against  all  losses,   demands,   claims,  damages,   expenses,   judgments  or
liabilities, including costs, attorneys' fees, taxes, fines, penalties, interest
or other  awards,  that may be imposed on,  incurred by or asserted  against any
Indemnified  Party as a result of any claim arising from or in  connection  with
(i) Products supplied,  Services performed and/or Deliverables provided pursuant
to this Agreement; (ii) Provider's breach or failure to fulfill any of the terms
and conditions of this  Agreement,  whether due to Provider's acts or failure to
act;  (iii) any  claims by  Provider's  employees  for wages,  salaries,  fringe
benefits  and  other  compensation  and  Provider's  failure  to pay all  wages,
salaries,  fringe  benefits  and other  compensation  of or claimed by  Provider
employees including, without limitation,  contributions to any employee benefit,
medical or savings  plan and all payroll  taxes with  respect to such  employees
including,  without limitation,  the withholding of all federal, state and local
income taxes,  PICA,  unemployment  taxes and all other payroll taxes;  (iv) the
alleged   infringement  of  any  intellectual   Property  Rights  or  any  other
proprietary  right;  or (v) any wrongful or unlawful act or omission on the part
of  Provider,  its  employees,  agents or  subcontractors.  To the extent of the
indemnification  provided  in this  Agreement,  Provider  expressly  waives  its
immunity under applicable  industrial insurance laws with respect to injuries or
death suffered by Provider's personnel.

Provider agrees that in the event any of Provider's employees assert any form of
ownership or other rights in any  Deliverables  or Intellectual  Property,  then
Provider  will defend,  indemnify and hold harmless AWS from and against any and
all losses, damages, costs, expenses, liabilities,  claims, actions and lawsuits
(including  without limitation  consultant,  attorney and other legal fees) that
may be asserted against, incurred or suffered by, imposed on, or awarded against
AWS arising out of or in connection with any allegation, threat, demand or claim
(or settlement thereof) of such ownership or rights.

Provider agrees to defend any Indemnified  Party, at AWS' request,  with counsel
acceptable  to AWS,  against any claim.  demand or suit for which  Provider  has
agreed to indemnify such Indemnified  Party.  The Indemnified  Party may, at its
option,  conduct  the defense in any such claim,  demand or suit,  and  Provider
agrees to  cooperate  fully  with such  defense.  Provider  will  reimburse  any
Indemnified Party for any and all reasonable costs, expenses, or attorneys' fees
incurred by the Indemnified Party in the defense of any claim or potential claim
for which indemnification may be sought under this Agreement. Such reimbursement
will occur in advance of the final  disposition of the claim or potential  claim
and within thirty (30) days of a request for reimbursement. AWS agrees to notify
Provider  within a  reasonable  time of any  written  claims or demands  against
Indemnified  Party for which  Provider is responsible  under this Section.  AWS'
failure to notify  Provider on a timely basis will not excuse  Provider from its
obligations hereunder if Provider has not been prejudiced thereby.  Provider may
not  compromise  or settle any such action,  suit,  proceeding,  claim or demand
without the prior written  consent of AWS, which consent may not be unreasonably
withheld.

Nothing in this  Agreement  will prevent  immediate  resort by AWS to a court of
competent jurisdiction to enforce its rights under this Section.

10.  Performance Metrics, Reports and Reviews and Liquidated Damages

     10.1 Service Levels.  All Service Level  requirements  are set forth in the
     applicable Work Order and/or Statement of Work ("Service Levels").

     10.2 Liquidated Damages.  Provider  acknowledges that its failure to comply
     with the  Service  Levels set forth in the  applicable  Work  Order  and/or
     Statement of Work placed  pursuant to this  Agreement  will cause  material
     adverse  affects  and  serious  damage to AWS and on  account  of the great
     difficulty if not  impossibility  of ascertaining and proving the amount of
     such damage, Provider agrees to pay to AWS, as liquidated damages sustained
     by AWS resulting from such delay or non-performance,  and not as a penalty,
     the amounts set forth in the  applicable  Work Order or  Statement of Work.
     AWS will have the right to offset amounts owed to it as liquidated  damages
     under  this  clause  against  any  amounts  owed  to  Provider  under  this
     Agreement, under any orders placed pursuant to this Agreement.

     10.3 Performance Reviews.  Representatives of Provider and AWS will meet as
     often as may be  reasonably  requested by either  party,  but no less often
     than once  each  calendar  quarter,  to review  Provider's  performance  of
     Services under this  Agreement and to discuss  technical  plans,  financial
     matters,  system  performance,  service  levels  and for any other  matters
     related to this Agreement that may be reasonably requested by either party.

     Provider will implement the necessary  measurement and monitoring tools and
     procedures  required to measure and report its  performance of the Services
     against the applicable  service  levels.  Such  measurement  and monitoring
     shall permit reporting at a level of detail sufficient to verify compliance
     with the service levels and shall be subject to audit by AWS. Provider will
     provide AWS with  information  and access to such tools and procedures upon
     request for

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     purposes of  verification.  Provider and AWS will meet at least  monthly to
     review forecasts and other operational details for Services.

11.  Provider's Representations and Warranties.

Provider represents and warrants that:

     11.1  Compliance  With Laws.  Provider  will:  (i) comply with all federal,
     state, and local laws, ordinances,  regulations and orders,  including, but
     not limited to, all laws prohibiting  harassment or  discrimination  of any
     kind  in the  workplace  and  laws  relating  to  health,  safety  and  the
     environment and, as applicable, laws applicable to Federal Contractors with
     respect to its performance under this Agreement, all FCC rules, regulations
     and tariffs, the Federal Trade Commission  Telemarketing Sales Rule, 16 CFR
     310, including without  limitation,  Provider's  obligation to refrain from
     abusive  telemarketing  practices,  to make all required disclosures as set
     forth in 16 CFR 310.4,  and to maintain  accurate and  complete  records of
     Provider's  telemarketing  activities relating to AWS and otherwise, as set
     forth in 16 CFR 310.5;  (ii) file all  required  reports  relating  to such
     performance  (including,  without limitation,  tax returns);  (iii) pay all
     filing fees and federal,  state and local taxes and government  assessments
     applicable  to  Provider's  business as the same  become due;  (iv) pay all
     amounts required under local, state and federal workers' compensation acts,
     disability  benefit acts,  unemployment  insurance  acts and other employee
     benefit  acts when due;  (v)  maintain  in effect  during  the Term of this
     Agreement any and all federal,  state and local  licenses and permits which
     may be  required  of  Provider  to  conduct  its  business,  and obtain all
     permits,  including,  but not limited to, fire and environmental  necessary
     under this  Agreement.  Provider  will provide AWS with such  documents and
     other  supporting  materials  as AWS may  reasonably  request  to  evidence
     Provider's  continuing  compliance  with  this  Section.  AWS  will  not be
     responsible  for any of the  payments,  obligations,  taxes or benefits set
     forth in this Section.

     11.2 Federal Contractor  Compliance.  Provider represents and warrants that
     no portion of the work  required by this  Agreement  will be performed in a
     facility listed on the Environmental  Protection Agency's ("EPA's") List of
     Violating  Facilities  on the date this  Agreement  was awarded  unless and
     until the EPA eliminates the facility from that listing.

     Provider  is aware that AWS is a federal  contractor,  and as such,  AWS is
     required  to comply with the  following  federal  regulations:  (1) Section
     713(b)(1)  of Title VII of the Civil  Rights Act of 1973,  29 CFR 1608,  as
     implemented  by  Federal  Acquisition  Regulation  (FAR)  52.222-26,  Equal
     Opportunity,  which  includes  compliance  with the provisions of Executive
     Order (E.O.) 11246,  Affirmative Action Guidelines;  (2) Section 402 of the
     Vietnam Era Veterans  Readjustment  Act, as  implemented  by FAR 52.222-35,
     Equal  Opportunity for Special Disabled  Veterans,  Veterans of the Vietnam
     Era, and Other Eligible Veterans;  (3) the Americans with Disabilities Act,
     as  implemented  by FAR  52.222-36,  Affirmative  Action for  Workers  with
     Disabilities; (4) the Small Business Act, as amended, and as implemented in
     FAR 52.219-8.  Utilization  of Small Business  Concerns,  and FAR 52.219-9,
     Small Business  Subcontracting  Plan;  and (5) the Service  Contract Act of
     1965, as amended,  as implemented in FAR 52.222-41,  Service  Contract Act,
     and all the associated  federal and state law. To the extent this Agreement
     is subject to such  provisions,  the provisions set forth are  incorporated
     herein by reference  and Provider  will comply with these  obligations  and
     must identify itself as compliant and incorporate  similar  requirements as
     part of every contract,  subcontract,  agreement,  and/or purchase order it
     executes under this Agreement.

     11.3  Union  Activities.  Provider  is not a party  to any  existing  union
     contract that purports to obligate AWS to the union,  either as a successor
     or assignee of Provider, or in any other way.

     11.4  Deliverables.  The Deliverables,  including any Provider  Proprietary
     Materials included therein, and the exercise by AWS of its rights hereunder
     with  respect  to  such  items,   will  not  infringe   upon,   violate  or
     misappropriate   any  Intellectual   Property  Right,   contract  or  other
     proprietary right or interest of any third party.

     11.5 Other Agreements.  Provider's  execution,  delivery and performance of
     this   Agreement   will  not   violate   any   employment,   nondisclosure,
     confidentiality, consulting or other agreement to which Provider is a party
     or by which it may be bound.

     11.6 Performance Standards. Provider will adhere to the highest ethical and
     business  standards  and will  perform the Services in a  professional  and
     workmanlike manner in accordance with applicable professional standards.

     11.7 Copy/Virus Protection.  Provider warrants there will be no undisclosed
     copy  protection  or similar  mechanisms  within any  Deliverables  and any
     updates,  upgrades,  or new releases of such Deliverables,  as delivered by
     Provider to AWS, that will either now or in the future,  interfere with the
     use of the Deliverables. No Deliverables

                                       8
<PAGE>
     will, as delivered to AWS,  contain any code or means designed to cause the
     Deliverables to damage or destroy data, code, the  Deliverables,  firmware,
     or hardware or any undisclosed means that cause the Deliverables to lock up
     or cease to  operate.  Provider  has removed  any and all  viruses,  Trojan
     horses, trap doors, back doors, caster eggs, worms, time bombs, cancelbots,
     software locks,  drop dead devices or other computer  programming  routines
     that are intended to damage,  detrimentally interfere with, surreptitiously
     intercept or expropriate any system, data or personal  information or which
     would  render  inaccessible  or  impair  in any  way the  operation  of any
     software or  hardware or data which the  software is designed to process or
     use, or any other  hardware,  software or data attached to, resident on, or
     accessible to the system on which the software is executed or stored.

     11.8  Non-solicitation.  AWS discourages  contractors  from offering gifts,
     entertainment   or  other  forms  of  remuneration  to  AWS'  employees  or
     suppliers.  If Provider is  approached or solicited in any manner by an AWS
     employee for a bribe,  kick-back or other form of personal  remuneration or
     gain,  gift or  entertainment  in exchange for AWS business,  Provider will
     contact AWS Business  Security  Department  immediately at  1-800-989-5558.
     Provider  agrees that failure to report such  solicitation  to AWS Business
     Security or Provider's  participation  in such  solicitation  constitutes a
     material  breach  of  this  Agreement,  and  without  limitation  to  other
     remedies,  subjects  Provider to all rights and  remedies  available to AWS
     tinder law and equity including,  but not limited to, immediate termination
     of this Agreement.

     11.9 Computer  Equipment.  Any laptop,  computer or other electronic device
     provided  by  Provider  for use in  connection  with the  Services  will he
     configured  to current AWS  standards  and  requirements.  Each  electronic
     device must have anti-virus  software at least as protective as the version
     currently  being  used by AWS and must not  have  any  personal  firewalls,
     hacking or other destructive  tools loaded.  Provider will not use, seek or
     obtain any unauthorized access to the AWS network.

     11.10 Performance Warranty. Provider will perform the Services with all due
     care and skill and in a competent, workmanlike and professional manner that
     is (i)  expected  of a company  experience  in  performing  services of the
     scope,  type and complexity of the Services,  and (ii)  consistent with the
     practices and standards found in the industry.

     Provider will faithfully,  honestly and diligently  perform its obligations
     under this Agreement, and, in providing Teleservices,  will use its efforts
     to promote  and  enhance  the use of Service  provided  by or through  AWS.
     Provider  will  take no action  inconsistent  with the  provisions  of this
     Agreement and,  pursuant to the terms of any Work Order and/or Statement of
     Work,  in  providing  Teleservices,  must support AWS' efforts in providing
     Service to AWS' customers. In providing Teleservices, Provider will provide
     timely,  courteous  and  efficient  service to AWS'  customers  and will be
     governed  in all  dealings  with  members  of  the  public  by the  highest
     standards  of honesty,  integrity,  ethical  conduct and fair  dealing.  In
     providing  Teleservices  Provider will refrain from any business  practice,
     promotion  or  advertising  that may be  injurious  to the business of AWS.
     Neither Provider nor any affiliate of Provider will resell AWS' Service(s).

     11.12  Compliance with Policies and Procedures.  AWS and Provider agrees to
     comply with all applicable  policies and  procedures  which may be found in
     AWS' CCNet system,  and/or as may provided by AWS' Vendor  Management  team
     ("Policies  and  Procedures")  as may  be  modified  by  AWS  in  its  sole
     discretion  at any time.  Provider  will ensure that  Provider's  personnel
     comply with all Policies and Procedures.  Provider's failure to comply with
     any  Policies  and  Procedures  may  subject  Provider to monetary or other
     penalties as detailed in the particular Policy or Procedure.  AWS agrees to
     send written notice to Provider of any new Policies and  Procedures  issued
     by the AWS or of any  changes  to  existing  Policies  and  Procedures.  If
     Provider has access to CCNet, AWS may provide written notice by posting new
     Policies or  Procedures or changes to existing  Policies and  Procedures in
     CCNet. If Provider determines that a new Policy or Procedure or a change to
     an existing Policy or Procedure materially changes the terms and conditions
     of this Agreement or any Work Order(s), then AWS and Provider shall utilize
     the Change Management Process below.

     11.13 Data  Safety and  Security  Standards.  Provider  will  maintain  and
     enforce at the Provider's service locations the information and data safety
     and security procedures relevant to the Services that are at least equal to
     the highest of the following:  (i) procedures in effect at AWS'  locations:
     and (ii) any other procedures agreed upon by the Parties.  Provider will be
     responsible  for any and all  relevant  physical  security  breaches at all
     Provider service  locations.  Provider will maintain  safeguards to prevent
     both  external  and  internal   threats  to  AWS'   information   including
     environmental threats, intentional destruction, accidental destruction such
     as magnetic fields, file confusion,  and employee access to information and
     servers.

                                       9
<PAGE>
          Provider will comply with all data security  policies and  procedures,
          including computer asset protection, authentication,  passwords, logon
          ids,   encryption,   digital   certificate   management   and  similar
          requirements  as  set  forth  in the  applicable  Statement  of  Work.
          Provider  will  cooperate  fully  with  AWS so that all  software  and
          systems  developed,  designed or supported under this Agreement comply
          with the policies,  procedures  and  requirements  as set forth in the
          Applicable  Statement of Work.  Provider  will  establish and maintain
          safeguards  against the  destruction,  loss or  alteration  of data in
          Provider's  possession (the "Data  Safeguards")  that shall be no less
          rigorous  than the  policies,  procedures  and  requirements  Provider
          applies to its own data.

          Provider  will  maintain  appropriate   safeguards,   consistent  with
          prevailing industry standards, against the destruction,  inappropriate
          disclosure, wrongful access or use, loss or alteration of the AWS data
          and AWS Property in Provider's possession. In any event, Provider will
          maintain safeguards that are no less rigorous than those maintained by
          Provider for its own information and property of a similar nature and,
          in no event, less than a reasonable level of safeguards.

     11.14  Provider  Authority.  Provider  represents  and  warrants it has the
     authority to enter into this Agreement.  Provider remains  primarily liable
     for all Services provided under this Agreement and remains primarily liable
     for all  obligations  under this Agreement  regardless of whether  Provider
     performs the Services under this Agreement or whether Provider subcontracts
     any of the Services,  including,  without  limitation,  to its  affiliates.
     Provider  will  only  use  approved  subcontractors,   including,   without
     limitation,  its  affiliates  who have agreed in writing to be bound by the
     provisions of this Agreement.  and who have been  pre-authorized by AWS for
     use as a Subcontractor.

     11.15  Right  to  Transfer   Ownership  of  Deliverables  and  Intellectual
     Property.  Provider  represents,   covenants  and  warrants  that  each  of
     Provider's  employees  has  assigned or is obligated to assign all of their
     rights,  if any,  in any and all  Deliverables  and  Intellectual  Property
     Rights, to Provider, either by operation of law or by valid and enforceable
     written contract,  and that Provider therefore has all rights and authority
     necessary  to  transfer   ownership  to  AWS  of  such   Deliverables   and
     Intellectual Property Rights.

12   Change Management Process

AWS may at any time  during  the  term of the  Agreement  or any  Work  Order or
Statement  of Work  hereto  require  new  Policies  and  Procedures  or  require
additions,  deletions or alterations to an existing Policy or Procedure or other
Work (all  hereinafter  referred to as a  "Change").  This will be  accomplished
through the Change Order process outlined below and Provider will use the Change
Order Form attached as Exhibit __. Within ten (10) business days after a written
request for a Change, Provider shall submit a response to AWS which shall detail
the reasons Provider  believes it cannot comply with the Change as presented and
shall  include  any  changes  in  Provider's  costs or in the  delivery  or Work
schedule necessitated by the Change. AWS shall, within ten (10) business days of
receipt of the response either (i) agree with Provider's response, in which case
the parties shall amend the Policy or Procedure or the Work Order / Statement of
Work  accordingly  or excuse  Provider,  in  writing,  from  complying  with the
particular  Policy or  Procedure  at issue,  or (it)  disagree  with  Provider's
response; in which case the parties shall utilize Informal Dispute Resolution as
outlined in Section  18.2. No Change shall be  considered  or  implemented,  nor
shall Provider be entitled to any  compensation  for work done pursuant to or in
contemplation  of a Change,  until the parties have resolved the Change pursuant
to steps (i) or (ii) above.

13   Suspected/Actual Fraud.

Provider's  Director of Corporate Security is responsible for communicating with
AWS' Business Security  Department in the event external or internal  fraudulent
activity at a Provider's Call Center is suspected or detected by Provider.  AWS'
Business Security  Department is responsible for  communicating  with Provider's
Director of  Corporate  Security in the event  external  fraudulent  activity or
internal  fraudulent  activity at Providers call center is suspected or detected
by AWS. "Internal Fraud" is defined as fraudulent  activity that occurs with the
active and knowing  participation of a Provider employee.  In the event Internal
Fraud is suspected or detected, AWS and Provider agree to the following process:

     13.1 The Provider's Director of Corporate Security must contact AWS' Vendor
     Manager and  appropriate  security  officer to inform them of the  activity
     (whether  suspected or actual).  In addition,  AWS' security  officer will,
     within two (2)  business  days,  notify  Provider's  Director of  Corporate
     Security  of any  suspected  external or  internal  fraudulent  activity at
     Provider's  Call  Center  and  provide  all  documentation   necessary  for
     Provider's   Director  of  Corporate  Security  to  investigate  each  such
     suspected fraudulent activity ("Notification").

                                       10
<PAGE>

     13.2  Within  two (2) weeks of the  Notification,  Provider  must  submit a
     written report to AWS  documenting the progress of the  investigation  into
     the suspected or actual fraudulent activity.

     13.3 If the fraudulent activity is within Provider's  organization,  within
     four (4) weeks of the  Notification,  Provider must submit to AWS' security
     officer the  resolution  of the  incident,  or a  correction  plan for AWS'
     approval.  Said  correction  plan will  include any  recommendations  which
     should be taken by AWS to alleviate the fraudulent  activity from occurring
     at  Provider's  Call Center.  and may include a request for reports  and/or
     systems access to enable  Provider to detect and or prevent such fraudulent
     activity from occurring in the future.

     13.4 Provider has thirty (30) days  following  the AWS' security  officer's
     written  approval  of the  correction  plan to execute  the plan.  If after
     thirty (30) clays, the specific,  Internal  Fraudulent activity at issue at
     Provider's Call Center which was the subject of the Notification  continues
     to occur,  and AWS has complied with all reasonable  requests  contained in
     the  correction   plan,   then  Provider  will  be  subject  to  continuous
     performance default as described in the Order.

     13.5 Provider is liable for all proven damages  suffered by AWS as a result
     of the specific  incident at issue as a result of the fraudulent  activity.
     Damages  may  include  (but are not  limited  to)  equipment  costs,  sales
     commissions,   shipping  charges,   toll  charges,  and  reimbursement  for
     unauthorized credits, but shall not include AWS' investigation costs.

     13.6  During  any  investigation,  the  Provider's  Director  of  Corporate
     Security  or his  designee  must be  available  to meet with AWS'  security
     representatives  on at least a  weekly  basis  until  the  matter  has been
     resolved to AWS' satisfaction. Provider, through the Provider's Director of
     Corporate  Security,   must  comply  with  AWS'  requests  for  information
     regarding an ongoing investigation or provide a deliverable date within two
     business days.

14   Insurance.

     14.1  Requirements.  Upon  execution  of this  Agreement,  Provider and its
     subcontractors  will  have  the  insurance  coverages  with the  limits  of
     liability set forth below and will  maintain  such  insurance at their sole
     expense. Except as otherwise provided herein, all coverages must be primary
     and  non-contributory,  must be written on an occurrence  basis and must be
     maintained  without  interruption from the Effective Date of this Agreement
     throughout  the  Term  unless  otherwise  specified  below.  The  insurance
     policies  providing such coverage will  specifically  refer to, and provide
     insurance  coverage for all of Provider's  indemnity  obligations under the
     Indemnity Section of this Agreement.

          14.1.1 Commercial General Liability  Insurance  including coverage for
          premises, operations,  independent contractors, personal injury, broad
          form  property  damage,  products &  completed  operations,  liability
          assumed under contract, including tort liability of another assumed in
          a business  contract,  along with associated  defense for at least one
          (1) year after  termination of this Agreement with annual limits of at
          least *** per occurrence and in the aggregate. Such coverage will name
          AWS,  its  affiliates  and  subsidiaries,   its  directors,  officers,
          employees,  successors, assigns and, to the extent required the owner,
          landlord or licensor of the Work site,  as  Additional  Insureds.  The
          terms and  conditions of the policy must be  substantially  similar to
          Insurance Services Office Form CG 0001.

          14.1.2 Worker's Compensation Insurance as prescribed by the law of the
          state in which the work is performed and Disability Benefits Liability
          in applicable states.

          14.1.3 Employer's  Liability  Insurance with annual limits of at least
          *** for each accident,  for each employee by disease, and Policy limit
          by disease.

          14.1.4 Automobile Liability Insurance with annual coverage of at least
          *** combined  single limit and in the  aggregate for Bodily Injury and
          Property  Damage per  occurrence.  Coverage  must include  Contractual
          Liability, Owned, Non-Owned Leased, Hired Car Liability and associated
          defense cost.  AWS, its  affiliates and  subsidiaries,  its directors,
          officers,  employees,  successors  and  assigns  and,  to  the  extent
          requested  by AWS, the owner,  landlord,  or licensor of the Work site
          will be named as Additional Insureds. Appropriate endorsements must be
          attached if hazardous  wastes are to be transported  such as Insurance
          Services Offices MCS 90 and CA 9948 Endorsements.

          14.1.5 Errors and  Omissions/Professional  Liability  Insurance claims
          made policy  with  annual  limits of at least *** per claim and in the
          aggregate with endorsements for Contingent

                                       11

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.
<PAGE>
          Bodily  Injury and  Property  damage  Liability  to cover the Services
          under the Agreement.  The policy must be maintained for a period of at
          least one (1) year after the completion of the Agreement and evidenced
          either by the renewal of the policy for one (1) year or by endorsement
          or addition of an Extended Reporting period.

     14.2  Certificates  of  Insurance.   Provider  must  file  certificates  of
     insurance  acceptable to AWS with AWS upon execution of the Agreement.  All
     material  coverage  features  of  the  policies  must  be  included  in the
     information provided by the certificates of insurance.  The certificates of
     insurance and the insurance policies required hereunder must reflect AWS as
     an Additional  Insured with respect to all Services  performed on behalf of
     AWS.  Failure by Provider to provide such certificate of insurance does not
     constitute a waiver by AWS of these insurance requirements.

     14.3 Notice of  Cancellation/Rating  of Insurer.  The  certificates and the
     insurance  policies required by this Agreement must not expire for at least
     one (1) year from the date of issuance  and must  contain a provision  that
     coverage  afforded  under the  policies  will not he canceled or allowed to
     expire  unless AWS has  received at least  thirty  (30) days prior  written
     notice. If any of the foregoing insurance coverage is required to remain in
     force  after final  payment  and is  reasonably  available,  an  additional
     certificate evidencing continuation of this coverage must he submitted with
     the final application for payment.  The insuring company must be reputable,
     admitted to do business in the state where the Provider is  performing  the
     Services for AWS and have an A.M. Best rating of at least A minus VII.

     14.4  Deductible  Payment.  Provider  is  responsible  for  all  deductible
     payments and self-insured retentions.

15   Ownership and Use of Proprietary Materials.

     15.1  Deliverables.  Unless  otherwise agreed in writing by the parties AWS
     will be the exclusive owner of all right, title, and interest in and to all
     Deliverables,   including  all  Intellectual  Property  Rights,   excluding
     Provider's   Pre-Existing   Materials,   but  including  all  enhancements,
     modifications,  and  updates  thereto  that are paid for by AWS.  All works
     created in whole or in part by Provider under this Agreement will he deemed
     "work made for hire" of AWS for all  purposes  of  copyright  law,  and the
     copyright  will belong  solely to AWS.  To the extent that the  Deliverable
     does not qualify as a work made for hire under  applicable  law, and to the
     extent  that the  Deliverable  includes  material  subject to  Intellectual
     Property Right protection,  Provider hereby assigns to AWS all Intellectual
     Property Rights in and to the Deliverable,  including,  but not limited to,
     all rights in and to any inventions and designs embodied in the Deliverable
     or developed in the course of Provider's  creation of the Deliverable.  The
     foregoing assignment includes a license under any current or future patents
     owned or  licensable  by  Provider to the extent  necessary  to combine the
     Deliverable or any derivative  works thereof with any hardware and software
     of AWS.  Provider,  however,  will be  free to use its  general  knowledge,
     skills and  experience  within the scope of its  business  that are used or
     developed  pursuant  to this  Agreement.  Provider  agrees that it will not
     provide the  Deliverables  to any third party  without  AWS' prior  written
     consent.

     15.2  Pre-Existing  Materials.  Subject to the license granted below,  each
     party  will  retain all  Intellectual  Property  Rights in any  Proprietary
     Materials  it owned or had an  interest  in prior to the earlier of the (a)
     Effective  Date  of  this  Agreement  or (b) the  date  on  which  Services
     commenced under this Agreement ("Pre-Existing  Materials") Unless expressly
     stated herein, nothing in this Agreement will be deemed to imply a transfer
     of ownership of the other party's Pre-Existing  Materials.  Notwithstanding
     the terms set forth  above in this  provision,  to the extent  Pre-Existing
     Material of Provider is embodied in any Deliverable,  Provider grants AWS a
     perpetual, non-exclusive, assignable, sub-licensable,  royalty-free license
     to use, modify, and enhance such Pre-Existing Material.

     15.3  Further  Acts.  Provider  will take such action  (including,  but not
     limited to, the  execution,  acknowledgment,  delivery  and  assistance  in
     preparation of documents or the giving of testimony) as may be requested by
     AWS to evidence,  transfer,  vest or confirm AWS' right, title and interest
     in the Deliverables.

     15.4 Limitation.  Notwithstanding  any other provision of this Agreement to
     the contrary, this Section will not obligate Provider to assign or offer to
     assign  to AWS any of  Provider's  rights  in an  invention  for  which  no
     equipment, supplies, facilities or trade secret information of AWS was used
     and which was  developed  entirely on Provider's  own time,  unless (a) the
     invention  relates  directly  to the  business  of AWS or to AWS' actual or
     demonstrably  anticipated  research or  development;  or (b) the  invention
     results from any work  performed by Provider for AWS.  This  satisfies  the
     written notice and other requirements of state law.

     15.5 Use.  In no way  limiting  Provider's  obligations  tinder  Section 16
     "Nondisclosure   Agreement,"   and  except  as  required   for   Provider's
     performance  of the Services or as authorized  in writing by AWS,  Provider
     will not use, disclose, publish or distribute any AWS Proprietary Materials
     or remove any AWS Proprietary Materials from AWS'

                                       12

<PAGE>

     15.6 Intellectual  Property Assignment.  To the extent Provider's employees
     will be inventing or creating Intellectual Property for AWS and such rights
     are not assigned to Provider,  Provider will ensure such employees  execute
     the Assignment of  Intellectual  Property Rights attached hereto as Exhibit
     G.

16   Nondisclosure Agreement.

As a condition to AWS'  obligations  under this  Agreement,  Provider  agrees to
abide by all the terms and  conditions of that certain  Nondisclosure  Agreement
dated as of  November  7, 2003,  between AWS and  Provider  (the  "Nondisclosure
Agreement"),  a copy of which is  attached  hereto  and  incorporated  herein as
Exhibit C.

Notwithstanding the terms and conditions of the Nondisclosure Agreement, AWS may
share  material,  both orally and in written or electronic  form,  that contains
information  of  Provider  with  AWS  Partners,  provided  that AWS and such AWS
Partners have a  nondisclosure  agreement in effect that provides  Provider with
protections   which  are   substantially   similar  to  those  provided  by  the
Nondisclosure Agreement.

17   Termination.

     17.1  Termination  for Cause.  Either AWS or Provider  may  terminate  this
     Agreement  upon  the  other  party's  material  breach  of this  Agreement,
     provided  that (a) the  non-breaching  party will  first have sent  written
     notice to the breaching  party  describing the breach in reasonable  detail
     and demanding that it be cured;  (b) the breaching  party does not cure the
     breach  within  *** days  following  its  receipt of such  notice;  and (c)
     following  the  expiration  of the *** day cure period,  the  non-breaching
     party sends a second written notice to the breaching party  indicating that
     the non-breaching party has terminated this Agreement.

          17.1.1  Material  Breach.  The following will be considered a material
          breach of this Agreement:

               a)   the  failure  of either  party to  perform  or  observe  any
                    material term, condition,  or covenant to be performed by it
                    under this Agreement;
               b)   the execution of any assignment for the benefit of creditors
                    or  the  filing  for  relief  by  either   party  under  any
                    applicable bankruptcy, reorganization, moratorium or similar
                    debtor relief laws:
               c)   the  appointment  of a receiver  for Provider or AWS, or for
                    substantially  all of their respective assets or properties;
                    and
               (d)  an unauthorized assignment of this Agreement.

          17.1.2 Bankruptcy. If a proceeding is commenced under any provision of
          the United States  Bankruptcy  code,  voluntary or involuntary,  by or
          against either party, and this Agreement has not been terminated,  the
          non-debtor  party may file a request with the bankruptcy court to have
          the court set a date within sixty (60) days after the  commencement of
          the case,  by which date the debtor  party will  assume or reject this
          Agreement and the debtor party will  cooperate and take whatever steps
          necessary to assume or reject the Agreement by such date.

     17.2  Termination for Convenience.  AWS may terminate this Agreement at any
     time upon thirty (30) days written notice to Provider.

          17.2.1  Termination  of Work Orders and/or  Statement of Work. AWS may
          terminate any Work Order/Statement of Work at any time upon sixty (60)
          days notice to Provider.  Termination of any Work  Order/Statement  of
          Work issued under the  Agreement  will not terminate the Agreement and
          the  Agreement  will  continue  in full  force  and  effect  after the
          termination of the Work Order/Statement of Work.

     17.3  Survival.  All  provisions of this  Agreement  that may reasonably be
     interpreted  or construed as surviving  termination  of the Agreement  will
     survive the termination of the Agreement.

     17.4  Post  Termination  Cooperation.   In  the  event  this  Agreement  is
     terminated prior to completion of the Services,  Provider will cooperate in
     the orderly  transition to AWS or another  contractor  designated by AWS to
     complete the Services.

                                       13

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.
<PAGE>
18   Dispute Resolution and Arbitration.

     18.1 General. All disputes arising out of or related to this Agreement will
     be resolved by binding  arbitration  in accordance  with the procedures set
     forth in this Section, and each party irrevocably waives any right to trial
     by jury with respect to any such dispute.

     18.2 Informal  Dispute  Resolution.  The parties shall make all  reasonable
     efforts to resolve through good faith negotiations between their respective
     principals any disputes, controversies or other matters in question between
     the  parties  to this  Agreement,  arising  out  of,  or  relating  to this
     Agreement,  or the alleged  breach  thereof,  including  any claim in which
     either  party is  demanding  monetary  damages  of any nature and under any
     legal or  equitable  theory,  including,  but not limited  to,  negligence,
     breach of  contract,  strict  liability  violation  of any state,  local or
     federal  law,  or   intentional   acts  or   omissions  by  either   party.
     Specifically, if such a dispute, controversy or other matter arises between
     the parties,  the AWS Vendor Manager and the Provider  Account Manager will
     first  attempt  to reach an  amicable  resolution.  If they are  unable  to
     resolve such dispute  within ten (10) business days, AWS and Provider shall
     each promptly designate one representative with management  authority (each
     a  "Management  Representative")  to use their  reasonable  best efforts to
     resolve  such  dispute  or to  negotiate  an  appropriate  modification  or
     amendment.  If either party fails to designate a Management  Representative
     at its own  initiative,  it shall do so  within  three  business  days of a
     written request from the other party to do so. Except as otherwise provided
     in the termination  provisions hereof or agreed to by the parties,  neither
     party shall be  permitted  to exercise  any other  remedies for twenty (20)
     days  following  the date that both  parties  have  designated a Management
     Representative.   If  the  issue   cannot  be   successfully   resolved  by
     negotiation,  either  party may submit the matter to mediation as set forth
     in Section 11.4 by serving a Notice pursuant to Section 13. Nothing in this
     section can be  construed  to preclude  any party from  seeking  injunctive
     relief in order to protect its rights  pending the  escalation or mediation
     process.  A request by a party to a court for such injunctive relief cannot
     be deemed a waiver of the  obligation to mediate.  Nothing  herein shall be
     deemed to limit any right of a party to terminate  this  Agreement  for any
     default or breach by the other party. At the conclusion of the Section 11.3
     Escalation and Section 11.4 Non-Binding  Mediation processes,  either party
     shall have the  right,  in the event of a  default,  to any other  remedies
     available  in law or in  equity,  but  not  limited  to the  right  to seek
     damages.

     18.3  Demand for  Arbitration.  If the parties  have  failed to  informally
     resolve  their  disputes,  either  party  may  make a  written  demand  for
     arbitration  (the  "Arbitration  Demand  Notice")  in  accordance  with the
     Section  "Notices."  Except as otherwise set forth herein,  any arbitration
     will be conducted in accordance with CPR Institute for Dispute Resolution's
     ("CPR") Rules for  Non-Administered  Arbitration of Business  Disputes then
     prevailing.  To the extent that the  provisions  of this  Agreement and the
     prevailing  rules of CPR conflict,  the  provisions of this  Agreement will
     govern.

     18.4  Selection  of   Arbitrator.   Within  fifteen  (15)  days  after  the
     Arbitration  Demand  Notice,  the  parties  will  attempt to select a sole,
     neutral  arbitrator  satisfactory to all parties.  In the event the parties
     are not able to jointly  select an  arbitrator  within the fifteen (15) day
     time period, the arbitrator will be selected in accordance with CPR's Rules
     for Non-Administered Arbitration, as applicable.

     18.5  Arbitrator's  Authority.  The  arbitrator  will have  full  power and
     authority to determine issues of arbitrability and to interpret or construe
     the  applicable  provisions of this  Agreement  and to fashion  appropriate
     remedies for  breaches of this  Agreement  (including  interim or permanent
     injunctive relief); provided that the arbitrator will not have any right or
     authority a) in excess of the authority of a court having jurisdiction over
     the parties and the dispute would have absent this  arbitration  provision;
     b) to award damages in excess of the types and  limitation of damages found
     in this Agreement;  or c) to modify the terms of this Agreement.  The award
     of the arbitrator  will be issued within thirty (30) days of the completion
     of the hearing, and will be in writing and state the reasoning on which the
     award was determined.

     18.6 Applicable Law. The parties  acknowledge that this Agreement evidences
     a transaction  involving  interstate  commerce.  Federal Arbitration Act, 9
     U.S.C. Section 1, et seq., will govern the interpretation,  enforcement and
     proceedings  under this Section and judgment upon the award rendered by the
     arbitrator may be entered by any court having jurisdiction thereof.

     18.7 Confidentiality.  Except as required by law or in order to enforce any
     award,  the  parties  will hold the  existence,  content  and result of the
     arbitration or any mediation in  confidence.  The existence and contents of
     the entire Arbitration, including the award, will be deemed a compromise of
     a dispute under Rule 408 of the Federal Rules of Evidence.

                                       14
<PAGE>
19   Audits

     19.1 Gaap Records. During the term of this Agreement and for a period of at
     least two (2) years after  completion  of the Services  provided,  Provider
     agrees to keep all usual and proper  records  and hooks of account  and all
     usual and proper  entries  relating to this  Agreement in  accordance  with
     generally  accepted  accounting  principles.  AWS may  conduct  an audit of
     Provider's  records  applicable to  Provider's  business with AWS. Any such
     audit will be conducted by a  designated  AWS auditor or by an  independent
     certified  public  accountant  selected by AWS. The audit will be conducted
     during regular business hours and will be conducted in such a manner as not
     to unreasonably  interfere with Provider's normal business activities.  AWS
     and Provider will meet to discuss any errors or omissions  disclosed by the
     audit,  and prompt  adjustment will be made to compensate for any errors or
     omissions disclosed by such audit.

     19.2 Costs.  Any fees or costs incurred by an independent  certified public
     accountant  will be paid for by AWS. In the event billing  overcharges  are
     identified,  and the overcharges represent more than five (5%) of the total
     invoice amount, Provider will also reimburse AWS for reasonable audit costs
     incurred and necessary to discover the overcharge within sixty (60) days of
     AWS' receipt of an invoice for such fee.

     19.3  Confidentiality.  AWS recognizes and agrees that information  learned
     during an audit is confidential  and that such information may be used only
     in further disposition of the audit.

20   Notices.

All  notices or demands  given  hereunder  or  required  by law will be given in
writing,  will refer to this Agreement and will be effective i) upon the date of
personal  delivery  if  delivered  by hand;  ii) upon  the  date of  receipt  if
delivered by facsimile  transmission or by recognized overnight courier; or iii)
three (3) days after deposit in the United States mail  (registered or certified
mail,  postage  prepaid.  return receipt  requested).  Any party may change such
address by giving the other party written notice of such change, referencing the
change as a modification to this paragraph of this Agreement.

     AWS:             AT&T Wireless Services, Inc.
                      Ann: Supply Management
                      Fax: 425-580-9946

     Delivery Address 16661 N.E. 72nd Way
                      Redmond, W A 98052

     WITH A COPY      AT&T Wireless Services, Inc.
     TO:

                      Attn: Legal Department
                      7277 164th Avenue NE
                      Redmond, WA 98052

     PROVIDER:        Phase 2 Solutions Inc
                      Attn: Art Graf
                      8901 E. Raintree Dr. Suite 100
                      Scottsdale, AZ. 85260
                      Fax: 480-477-1279

21   Publicity and Use of Trademarks, Service Marks and Logos.

     21.1   Publicity.   Neither  party  will  issue  a  news  release,   public
     announcement,  advertisement,  or other form of  publicity  concerning  the
     existence  of this  Agreement  or the  Services  to he  provided  hereunder
     without obtaining the prior written approval of the other party,  which may
     be withheld in the other party's sole discretion.

     21.2 Ownership.  Provider will not use AWS' name or that of any AWS Company
     or AT&T  Corporation  or any  trademark,  service  mark or logo of AWS, AWS
     Company or AT&T Corporation  without AWS' express prior written  permission
     specifically  relating to such use. The logo,  brand or other  trademark or
     service mark  ("Marks") of either party will remain the exclusive  property
     of that party and the other party has and will have no right to such Marks.
     All use of the Marks of either  party  will be deemed to inure  only to the
     benefit  of the owner of such  Mark.  Neither  party  without  the  express
     written  consent  of the other  party will have the right to use any of the
     other party's Marks.  Any approved use of the Marks of the other party will
     be in accord with such party's policies regarding the use of such

                                       15
<PAGE>
     Marks.  This provision grants Provider no rights whatsoever to AWS and AT&T
     Corporation's  trademarks or trade names except as may be authorized  under
     this Agreement.

22   Network Connection.

Provider will be responsible for maintaining  security for connectivity  between
Provider and the AWS network. If the connectivity is achieved solely through the
Internet,  Provider will use SSL, or reasonable equivalent,  for the duration of
any session in which  information  is passed  between  Provider and AWS. The SSL
implementation  must be  approved  by AWS in  advance.  If the  connectivity  is
achieved  through  Persistent  Connection,  then  Provider  must comply with all
reasonable security requirements and procedures  established by AWS and provided
to Provider and must use an industry  standard virus  protection  program on all
networks  that  Provider  maintains  that  may be  accessed  by  the  Persistent
Connection. Provider will complete all connection forms provided by AWS prior to
the establishment of a Persistent Connection.

The  Persistent  Connection  will be maintained for as long as necessary (but in
any case will  terminate  immediately  upon  termination  or  expiration  of the
Agreement).  AWS  reserves  the right to suspend  or  terminate  the  Persistent
Connection in its sole discretion without notice. In the event of termination or
suspension of the Persistent  Connection,  Provider will not be responsible  for
performance of any obligations pursuant to this Agreement that cannot reasonably
be performed without the Persistent Connection.

Notwithstanding   anything  in  this  Agreement  to  the  contrary  and  without
limitation  as to nature or amount of damages,  Provider  will be liable for all
loss,  costs and damages caused to the AWS network or other  facilities  through
the Persistent Connection.

23   Miscellaneous Provisions.

     23.1  Inspections.  Provider  will  permit AWS'  representatives  to obtain
     reasonable  access to the Provider's off -site  facilities  used to provide
     the Services,  for purposes of performing inspections or "walk-throughs" in
     connection with activities relating to AWS' business. Provider shall not be
     required  to  provide  AWS'  representatives  with  access  to  proprietary
     information or technology of Provider,  except on a confidential,  "need to
     know" basis properly documented in advance of the inspection. Additionally,
     Provider  will allow AWS to access  Provider's  systems  for the purpose of
     monitoring Provider's activities pursuant to fulfilling the requirements of
     this Agreement.

     23.2 Disaster Recovery.  Provider maintains,  and will continue to maintain
     throughout the Term of this Agreement, a disaster recovery plan, a business
     continuity plan and off-site  disaster  recovery  capabilities  that permit
     Provider to recover  from a disaster and  continue  providing  Services and
     Products to customers,  including  AWS,  within a  commercially  reasonable
     period.  An executive  summary of the current disaster recovery plan, which
     may change  from time to time,  is attached  hereto as Exhibit _.  Provider
     will test the operation and  effectiveness of its disaster recovery plan at
     least  annually.   Provider  maintains,   and  will  continue  to  maintain
     throughout  the Term of this  Agreement,  a backup power  supply  system to
     guard against electrical outages.

     23.3 Account Manager.  Provider must designate a National  Account Manager
     for each Order executed under this Agreement.  The National Account Manager
     must be equipped with a cellular phone at Provider's expense.

          23.3.1 Responsibilities & Duties. The National Account Manager will be
          the liaison between AWS and Provider in order to:

               a)   manage Provider's performance under this Agreement;
               b)   insure that  TeleServices  are performed in accordance  with
                    this  Agreement  and  the   applicable   Work  Order  and/or
                    Statement of Work;
               c)   serve as the single point of contact  throughout the term of
                    the Order;
               d)   meet with AWS Vendor  Managers for formal  business  reviews
                    quarterly or as requested by either AWS or Provider;
               e)   Complete  the  AWS  new  hire  training  curriculum  for the
                    program;
               f)   Be  knowledgeable   regarding   billing  processes  for  the
                    account.

     While at AWS' facilities, the National Account Manager must wear designated
     identification at all times and comply with all AWS regulations;

     23.4  Attorneys'  Fees/Cost/Remedies.  If any  dispute  arises  under  this
     Agreement,  the substantially  prevailing party will be entitled to recover
     all its  reasonable  costs  including,  without  limitation,  expenses  and
     attorneys'  fees  incurred  through   conclusion  of  the  dispute.   These
     provisions  will not be construed to entitle any party other than  Provider
     or AWS to recover their costs.

                                       16
<PAGE>
     The parties  agree that damages may be  inadequate  to  compensate  for the
     unique losses to be suffered in the event of a breach hereof,  and that the
     damaged party will be entitled, in addition to any other remedy it may have
     under this  Agreement  or at law, to seek and obtain  injunctive  and other
     equitable  relief,  including  specific  performance  of the  terms of this
     Agreement  without the necessity of posting  bond.  All rights and remedies
     will be cumulative and not exclusive of any other rights or remedies.

     23.5  Assignment.  Provider may not assign or delegate this  Agreement,  in
     whole or in part,  without AWS' prior written  consent.  AWS may assign its
     rights  or  delegate  its  duties  hereunder  in whole or in part,  in AWS'
     discretion,  without  Provider's prior written  consent.  All the terms and
     provisions of this  Agreement will be binding upon and inure to the benefit
     of and be enforceable by the parties hereto and their respective successors
     and permitted assigns.

     23.6 Provider Liability for Acts of Personnel. Provider's obligations under
     this Agreement will be binding upon anyone  assigned by Provider to perform
     Services for AWS, and Provider  will be  responsible  for  informing  those
     persons of such obligations and ensuring their compliance. A breach by such
     persons will be deemed a breach of this Agreement by Provider.

     23.7  Waivers.  No delay or failure by any party  hereto in  exercising  or
     enforcing any of its rights or remedies hereunder, and no course of dealing
     or performance with respect thereto,  will constitute a waiver thereof. The
     express  waiver by a party  hereto  of any right or remedy in a  particular
     instance will not constitute a waiver thereof in any other instance.

     23.8 Timely  Performance.  If Provider has  knowledge of anything  that may
     prevent or threaten to prevent the timely performance of the Services under
     this  Agreement,  Provider  will  immediately  notify AWS,  and provide all
     relevant information concerning the delay or potential delay. Neither party
     will be liable for failure to perform any obligations  under this Agreement
     to the extent  such  failure is caused by a Force  Majeure  event.  In such
     event, AWS may cancel all or portion of the P.O. or Release impacted by the
     Force Majeure event.

     23.9 Amendments.  This Agreement will not be modified, either by amendment,
     waiver or discharge  of any  provision  of this  Agreement,  except i) by a
     written  agreement  which  specifically  identifies  this Agreement and the
     provision  intended to be amended;  ii) is dated  subsequent to the date of
     this  Agreement;  and iii) is signed on behalf of Provider and by AWS' duly
     authorized  representative.  Electronic  signatures  will not  constitute a
     "written  agreement  or  handwriting"  under  this  Agreement.   Each  such
     amendment,  waiver or  discharge  will be  effective  only in the  specific
     instance and for the specific  purpose for which given.  In addition to the
     foregoing,  any  amendment  to Section  "Ownership  and Use of  Proprietary
     Materials" must be i) signed in handwriting by both parties;  it) contained
     in a document  separate from a purchase order,  change order,  statement of
     work  or  similar  document;   and  iii)  specifically   reference  Section
     "Ownership  and  Use  of  Proprietary  Materials"  of  this  Agreement  and
     explicitly state its intent to amend that section.

     23.10  Choice of Law;  Consent  to  Jurisdiction.  This  Agreement  will be
     governed in all respects by, and construed and enforced in accordance with,
     the laws of the State of Washington,  without regard to any rules governing
     conflict  of laws.  The  parties  agree that venue for any suit,  action or
     proceeding with respect to this Agreement will lie exclusively in any court
     of competent jurisdiction located in King County,  Washington.  The parties
     agree that the venue for any  arbitration  with  respect to this  Agreement
     will lie exclusively in King County, Washington.

     23.11  Severability.  If any  provision  of this  Agreement  is found to be
     invalid,  illegal or  unenforceable  in any  jurisdiction,  for any reason,
     then, to the full extent permitted by law (i) all other  provisions  hereof
     will  remain in full  force and  effect  in such  jurisdiction  and will be
     liberally  construed in order to carry out the intent of the parties hereto
     as  nearly  as  may  be  possible,  (ii)  such  invalidity,  illegality  or
     unenforceability  will not affect the validity,  legality or enforceability
     of any other  provision  hereof,  and (iii) any court or arbitrator  having
     jurisdiction  therefore will have the power to reform such provision to the
     extent necessary for such provision to be enforceable under applicable law.

     23.12 Export Control.  Provider  acknowledges that any products,  software,
     and  technical  information  (including,  but not limited to,  services and
     training)  provided  hereunder  are subject to the export  control laws and
     regulations of the United States.  Provider acknowledges and agrees that it
     will not ship,  transfer,  export or  re-export  these  items,  directly or
     indirectly,  to any countries that are subject to export restrictions under
     the United  States  Export  Administration  Act  (currently  including  but
     necessarily limited to Cuba, the Federal Republic of Yugoslavia (Serbia and
     Montenegro),  Iran, Iraq, Libya, North Korea, and Syria).  Provider further
     agrees that it will not ship, transfer,  export or re-export these items to
     any third party whom Provider knows or has reason to know will utilize them
     in  the  design,   development  or  production  of  nuclear,  chemical,  or
     biological  weapons  or to any  third  party who has been  prohibited  from
     participating in U.S. export transactions by any federal agency in the U.S.
     government.

                                       17

<PAGE>

     23.13  Construction  of  Agreement.  AWS  and  Provider  cooperated  in the
     preparation  of this  Agreement and it will not be construed  against or in
     favor of any party by virtue of the identity,  interest or  affiliation  of
     its preparer. Unless the context indicates otherwise, the term "or" will be
     deemed to include the term "and" and the singular or plural  number will be
     deemed to include the other.  Captions are intended  solely for convenience
     of reference and will not be used in the interpretation of this Agreement.

     23.14 Entire Agreement.  This Agreement, its Exhibits and the Nondisclosure
     Agreement  between the parties  constitute the entire agreement between AWS
     and  Provider  with  respect  to their  subject  matters,  and all prior or
     contemporaneous   oral  or  written   communications,   understandings   or
     agreements  between AWS and Provider  with respect to such subject  matters
     are  hereby   superseded  in  their   entireties.   In  the  event  of  any
     inconsistency   between  this  Agreement  and  any  P.O.  Blanket  Purchase
     Agreement,  Releases,  or other  forms used under  this  Agreement  by AWS,
     Provider,  or Provider's agents or subcontractors,  or any additional terms
     contained in such P.O.(s),  Releases, or forms, the terms and conditions of
     this Agreement will prevail.  Electronic  signatures  will not constitute a
     modification of this Agreement and will not constitute a "written agreement
     or  handwriting"  under this Agreement.  This Agreement  cannot be modified
     through any electronic means.

IN WITNESS WHEREOF, authorized representatives of the parties have executed this
Agreement dated as of the Effective Date.

AT&T Wireless Services, Inc.            Phase 2 Solutions, Inc

By: /s/ Rand Farr                       By: /s/ Larry Willett
    ---------------------------------       ------------------------------------
Printed Name: Rand Farr                 Printed Name: Larry Willett
              -----------------------                 --------------------------
Its:          Commodity Manager         Its:          President
     --------------------------------        -----------------------------------
Date:         01-07-04                  Date:         Jan 7, 2004
      -------------------------------         ----------------------------------

                                       18
<PAGE>
[AT&T Wireless Logo]

                                Statement of Work
                                     to the
                          AT&T Wireless Services, Inc.
                            Master Services Agreement
                             Dated: January 2, 2004

This Statement of Work ("SOW") between AT&T Wireless Services,  Inc. ("AWS") and
Phase 2 Solutions, Inc ("Phase 2 Solutions") is attached to and made part of the
AWS and Phase 2 Solutions Master Services  Agreement  effective  January 2, 2004
("Agreement").  Unless otherwise  defined herein,  all capitalized terms in this
SOW have meanings set forth in the Agreement.

Phase 2  Solutions  agrees  for the term of this SOW  that it will  provide  the
following  Services and  Deliverables  to AWS' reasonable  satisfaction,  and in
accordance with the terms of this SOW:

I.   TERM,  PERFORMANCE METRICS, AWS WORK ORDER,  SERVICES  DESCRIPTION,  VOLUME
     FORECASTING, LOCATIONS, HOURS OF OPERATION, HOLIDAYS, USER IDS, AND CHARGES

     A.   Term
          ----

     The term of this SOW will  commence on January  19, 2004 and will  continue
     through  January 19, 2007  unless  sooner  terminated  in  accordance  with
     Section 17 of the Agreement.

     B.   Services Description
          --------------------

          1.   Performance Metrics

          The performance metrics as detailed in Appendix D hereto ("Performance
          Measurements")  apply to all Services and Deliverables  tendered under
          this SOW.

          2.   AWS Work Order

     AWS  authorizes  Phase 2 Solutions to perform Work in  accordance  with the
     terms and conditions of the Agreement for AWS as specified in a unique Work
     Order ("Campaign Delivery Package") that AWS may, from time-to-time,  enter
     into under this SOW.  Such  Campaign  Delivery  Package  shall be  attached
     hereto  as  Appendix  E, and  shall  describe  the  Work,  Services  and/or
     Deliverables to be performed,  its/their requirements, and the assigned AWS
     Campaign  Contact.  AWS will send an electronic copy of the formal Campaign
     Delivery  Package to Phase 2 Solutions  five (5) business days prior to the
     start of a program or Campaign. If the information is not received by Phase
     2 Solutions five (5) business days prior to incorporation into the required
     modules, or in order to

<PAGE>
[AT&T Wireless Logo]

     complete  required  system  modifications,  or in  order  to meet  staffing
     requirements,  AWS and Phase 2 Solutions  will  mutually  negotiate a start
     date for the program or Campaign based on Phase 2 Solution's receipt of the
     Campaign Delivery Package.

          3.   Inbound and Outbound Telephone Services

          Phase 2 Solutions will provide Inbound and Outbound consumer telephone
          service programs and Campaigns ("Telemarketing  Services") relative to
          AWS  Products  and  Services  per  the   requirements   of  this  SOW.
          Telemarketing  Services activities include but are not limited to, the
          following:

               a)   Clarify program or Campaign offers as directed by AWS
               b)   Close program or Campaign offers per AWS instructions
               c)   Up-sell program or Campaign offers as directed by AWS
               d)   Work with existing Customers to preclude termination
               e)   Respond to coverage concerns in' a positive manner
               f)   Clarify Product and Service plans as required
               g)   Resolve subscriber issues relative to price plans (rate plan
                    changes)
               h)   Change rate plans as appropriate
               i)   Answer contract inquiries in a positive fashion
               j)   Accurately update account information
               k)   Resolve lost or stolen telephone issues in a positive manner
               l)   Add,  change,  or delete  features  and  promotions  per AWS
                    direction
               m)   Provide instructions for equipment and feature use
               n)   Migrate Customer accounts between billing applications
               o)   Up-sell equipment when appropriate
               p)   Transfer  telephone  calls to the  appropriate  AWS  company
                    support group as required

          4.   Business Response Card Scanning

          Customers may use Business Response Cards ("BRC") as one way to accept
          AWS  promotional  offers.  Phase  2  Solutions  will  process  BRCs by
          scanning  them as requested  by AWS in support of ongoing  inbound and
          outbound  telemarketing efforts. When BRCs are used, Phase 2 Solutions
          will read the barcode  depicting  the  Customer's  wireless  telephone
          number and specific offer; create the responder, MDE, and manual entry
          files.  Phase 2  Solutions  will also retain and index an image of the
          BRC for offer acceptance verification,  as required. Phase 2 Solutions
          will  retain  one  electronic  copy  of the BRC  image  and  send  one
          electronic copy to AWS for each program or campaign processed.

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential    Page 2 of 52
<PAGE>
[AT&T Wireless Logo]

          5.   Manual Provisioning

          Phase 2 Solutions will perform manual data entry services as requested
          by AWS in  support  of  ongoing  inbound  and  outbound  telemarketing
          efforts that includes,  but is not limited to, the manual provisioning
          of contract  extensions,  promotions,  upgrades,  and other changes to
          Customer  accounts.   Additional  AWS  data  entry  only  programs  or
          Campaigns will occur as requested. AWS will provide the files, process
          flows,  and manual data entry  priorities to Phase 2 Solutions as part
          of the Campaign Delivery Package as described in Appendix E.

     C.   Volume Forecasting

     AWS shall plan programs and Campaigns on a week-by-week basis. The programs
     or Campaigns  are  dynamic,  both in their  planning and in their  required
     execution.  To accommodate  the requirement of Phase 2 Solutions to provide
     staffing,  AWS will  provide on a weekly basis and within plus or minus ten
     percent (+/- 10%), the inbound and outbound telephone call, BRC, and manual
     provisioning  volume  forecasts and requirements for a four (4) week period
     (looking  forward).  Once AWS provides this forward forecast,  AWS will use
     the  Change  Management  Process  to  request  changes  to the  intra-month
     forecast.  Phase 2 Solutions will use this  information in conjunction with
     historic  arrival  information to staff their operations in support of AWS'
     business requirements. Such staffing and operations shall at all times meet
     the performance measurements defined in Appendix D hereto.

     Phase 2 Solutions shall at all times manage the staffing at levels that are
     appropriate  to meet AWS'  business  requirements.  AWS  shall  temporarily
     relieve Phase 2 Solutions  from meeting the  performance  measurements  (as
     defined in Appendix D) which are tied  specifically to staffing levels when
     actual business volumes exceed AWS' forecasts by ten percent (10%) or more.
     If this should occur, AWS and Phase 2 Solutions  shall,  within twelve (12)
     hours,  mutually  agree to a plan to  accommodate  the  increased  business
     volumes,  and Phase 2 Solutions  will once again be required to comply with
     all performance requirements as defined in Appendix D.

          1.   Staffing

          The provisioning of qualified staffing throughout the term of this SOW
          is the  responsibility of Phase 2 Solutions who will work closely with
          AWS to supply  staffing  levels  that meet AWS'  business  needs.  All
          staffing  levels  must  support the goals of AWS'  specific  programs,
          business needs, and Campaigns.  AWS will communicate changes to volume
          forecasts  to Phase 2 Solutions as soon as they become  apparent,  but
          Phase 2  Solutions  shall not rely upon such  forecasts  to  determine
          appropriate  staffing  levels.  Such changes may include,  but are not
          limited to, program

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          or Campaign response rate  expectations,  system failures that require
          additional manual data entries,  or external conditions that drive the
          volume of inbound  telephone  calls to Phase 2 Solutions (for example,
          mail drops, message services, etc.).

          2.   AWS Responsibilities

          AWS  will  provide  weekly  volume  forecast  information  to  Phase 2
          Solutions  to be used  solely  as a  guide  for  determining  staffing
          levels.

          3.   Phase 2 Solutions Responsibilities

          Phase 2  Solutions  will have  ultimate  responsibility  for  staffing
          sufficiently  in  support  of  AWS'  business  requirements.  Phase  2
          Solutions  will  manage the  staff,  and will  accommodate  the actual
          business volumes according to the performance  measurements defined in
          Appendix D.

     D.   Locations
          ---------

     Phase 2 Solutions  will  perform the  Services  described  hereunder at the
     following  location(s).  Phase 2 Solutions  will change the locations  only
     with AWS' prior written approval.

          8801 Raintree Drive
          Scottsdale, AZ 85260

          8901 Raintree Drive
          Scottsdale, AZ 85260

          1826 S. Washington Street
          Grand Forks, ND 58201

          1330 20th Avenue SW
          Minot, ND 58701

          609 30th Avenue NW
          Minot, ND 58703

          6090 Zenith Court NE
          Rio Rancho, NM 87114

          1215 West Cherry Street
          Vermillion, SD 57069

     E.   Hours of  Operation -- Inbound,  Outbound,  BRC  Scanninq,  and Manual
          ----------------------------------------------------------------------
          Provisioning
          ------------

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     Phase 2 Solutions  will  maintain  the hours of  operation  for inbound and
     outbound telephone services as defined in the Campaign Delivery Package.

     Phase 2 Solutions will maintain a schedule  necessary to meet AWS' business
     requirements   for  BRC   processing  and  Manual   Provisioning   to  AWS'
     satisfaction.

          1.   Hours of Operation Adjustments

          AWS may change Phase 2  Solutions's  Hours of  Operation  based on the
          needs of a specific  program or  Campaign.  AWS and Phase 2  Solutions
          will use the Change Management  process as documented in Appendix B to
          request changes to the Hours of Operation.

          2.   AWS Responsibilities

          AWS will  request  changes to the Hours of Operation no fewer than ten
          (10) business days prior to the effective date of change.

          3.   Phase 2 Solutions Responsibilities

          Phase 2 Solutions will staff to meet AWS' business requirements during
          the  Hours of  Operation.  If  Phase 2  Solutions  becomes  aware of a
          situation  that  suggests  a change  in the  Hours of  Operation  (for
          example, higher volumes of early or late IVR telephone calls), Phase 2
          Solutions  will  contact  AWS and  request  a change  in the  Hours of
          Operation through the Change Management process.

     F.   Holidays
          --------

     Subject to local employment laws, AWS recognizes the following holidays:

          1.   New Year's Day
          2.   Memorial Day
          3.   Independence Day
          4.   Labor Day
          5.   Thanksgiving Day
          6.   Christmas Day

          1.   Changes to Holidays

          AWS may request a change to the Holidays  referenced  above,  based on
          the needs of AWS, a specific  program,  or  Campaign.  AWS and Phase 2
          Solutions will use the Change Management Process to request changes to
          the Holiday services.

          2.   AWS Responsibilities

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          AWS will  request  changes to  services  on holidays no fewer than ten
          (10) business days prior to the effective date of change.

          3.   Phase2 Solutions Responsibilities

          None

     G.   User IDs
          --------

     AWS will  provide  Training  IDs to be used by Phase 2 Solutions  employees
     while  those  employees  are  in  classroom  training.   AWS  will  provide
     Production  User IDs for all Phase 2 Solutions  employees  who qualify for,
     and require access to AWS' systems.

          1.   Production User ID Process

          Phase 2  Solutions  and their  employees  will not  reuse,  share,  or
          transfer to another  representative or individual  Production User IDs
          for any reason, unless authorized  specifically by AWS in writing. AWS
          may request the dismissal  from AWS programs and Campaigns any Phase 2
          Solutions employee(s)  determined to be sharing an AWS Production User
          ID, and Phase 2 Solutions will remove such employee immediately.

          2.   AWS Responsibilities

                    a)   As  appropriate,  AWS shall  provide  Phase 2 Solutions
                         with  training  User IDs  that  provide  access  to the
                         required AWS training environment and systems.
                    b)   As  appropriate,  AWS shall  provide  Phase 2 Solutions
                         with the  Production  User IDs within ten (10) business
                         days of Phase 2 Solutions's request for same for use by
                         those Phase 2 Solutions employees who have successfully
                         completed the training.
                    c)   The continued and  otherwise  unauthorized  use of AWS'
                         Production User IDs becomes the  responsibility  of AWS
                         two (2) business days following the written  request by
                         Phase 2 Solutions to delete specific user privileges.

          3.   Phase 2 Solutions Responsibilities

                    a)   Phase 2  Solutions  shall  reset the  passwords  of the
                         Training IDs upon completion of training for each Phase
                         2 Solutions user.
                    b)   Phase 2 Solutions  shall  request  Production  User IDs
                         from AWS by the second day of training.
                    c)   Phase  2  Solutions   shall  provide  to  AWS,   within
                         twenty-four (24) hours of payroll separation or removal
                         from the AWS programs or Campaigns, the Production User
                         IDs of Phase 2 Solutions  employees  that leave Phase 2
                         Solutions, or that are no longer

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                         associated with an AWS program or Campaign.

     H.   Charges
          -------

     The service  charges  with  respect to this SOW are set forth in Appendix A
     ("Charges")  attached  hereto.  AWS is only  obligated  to reimburse or pay
     Phase 2  Solutions  for the  Charges  incurred  during the  performance  of
     Services in  conformance  to the  performance  criteria  documented  in any
     Campaign  Delivery  Package(s)  under this SOW. All terms of the  Agreement
     will apply for the  Services  rendered  under this SOW.  All  Charges  must
     include any associated taxes.

II.  SERVICE   SPECIFICATIONS,    REQUIREMENTS,    AND   PHASE   2   SOLUTIONS'S
     RESPONSIBILITIES

     A.   Phase  2  Solutions  will  assign  an  Account  Manager  and a team of
          administrative  personnel,  supervisors,  and TSRs for  managing  AWS'
          projects and activities required by this SOW.

               1.   In  accordance   with  the  terms  and   conditions  of  the
                    Agreement,  Phase 2  Solutions's  Account  Manager will have
                    responsibility  for all aspects of AWS' account with Phase 2
                    Solutions. The Phase 2 Solutions Account Manager will act as
                    the single  point-of-contact  for AWS and will provide, at a
                    minimum the following services to AWS' satisfaction:

                         a)   *** with AWS *** Hours of Operation;
                         b)   *** coordination;
                         c)   *** Phase 2 Solutions's *** and ** the *** or ***
                              of *** from ***;
                         d)   *** the *** and *** of *** before sending to AWS
                              for ***;
                         e)   *** and *** and *** and *** to *** or ***;
                         f)   *** a *** as scheduled by AWS *** to the *** of
                              *** or ***;
                         g)   ***, through ***, that Phase 2 Solutions *** as
                              documented in Appendix F attached hereto;
                         h)   *** in AWS' *** as required by AWS, and
                         i)   *** and *** the Phase 2 Solutions *** and *** with
                              AWS.

               2.   Phase 2 Solutions's  Account  Manager will monitor the daily
                    activity and

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                    suggest a "conversion-per-hour" goal for AWS.

               3.   The  Phase  2  Solutions's   Account   Manager  as  well  as
                    representatives   from   Phase  2   Solutions's   Management
                    Information  Services  Department  will  participate  in all
                    scheduled planning sessions with AWS.

     B.   Three (3) weeks prior to the start of any program or Campaign, Phase 2
          Solutions's  key  technical   representative  will  participate  in  a
          conference  call(s) with AWS  personnel  regarding  file  transmission
          issues that  include,  but are not limited  to,  confirmation  of file
          transmission  compliance.  In the event that AWS  requires  an earlier
          start date for a program or Campaign,  AWS and Phase 2 Solutions  will
          negotiate a start date for the program or Campaign.

     C.   As  applicable,  AWS will provide a "Finder File"  (Customer  List) to
          Phase 2  Solutions  forty-eight  (48)  hours  before  the  start  of a
          specific program or Campaign.

     D.   Phase 2 Solutions will develop  Scripts to support its  performance of
          Telemarketing  Services using program or Campaign  specific  documents
          and  information  electronically  provided  by AWS.  The AWS  Campaign
          Contact  will approve  Phase 2  Solutions's  Scripts  prior to Phase 2
          Solutions use of the Scripts.  Phase 2 Solutions will not make changes
          to the approved  Scripts  unless Phase 2 Solutions  obtains AWS' prior
          written approval.

     E.   Phase 2 Solutions is responsible for the recruiting, hiring, training,
          and  the  supervision  of  the  required  sales,  administrative,  and
          management   personnel  while  performing  under  this  SOW.  Phase  2
          Solutions   will  acquire  only  those   resources  that  possess  the
          appropriate skill sets for the work being performed as defined herein,
          or as  defined  in  individual  Campaign  Delivery  Packages.  Phase 2
          Solutions is responsible for all costs  associated with recruiting and
          hiring personnel including the costs of background checks AWS requires
          for all employees having access to AWS' systems.

     F.   Phase 2 Solutions will retain  sufficient  and qualified  resources to
          support AWS'  marketing  activities,  new product  introductions,  and
          promotions.   Phase  2  Solutions   understands  that  AWS'  marketing
          activities may include  interim  periods  without  active  programs or
          Campaigns.

     G.   Phase 2  Solutions  is  responsible  for  insuring  that  programs  or
          Campaigns are managed and monitored  daily, and that Phase 2 Solutions
          meets  AWS'  performance  measurements  as  documented  in  Appendix D
          attached  hereto.  This  includes,  but is not limited  to,  providing
          motivational  programs and incentives to Phase 2 Solutions  personnel,
          monitoring  and  analyzing  individual  TSR  and  overall  program  or
          Campaign results,  and taking  appropriate  corrective  actions.  When
          requested  by AWS,  Phase 2  Solutions  will  provide  individual  TSR
          performance results.

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     H.   Phase 2 Solutions  will charge AWS for Hours  worked  according to the
          Campaign Delivery Package.  As used herein, the term "Hours" means the
          actual hours worked that produce the throughput and quality of product
          required  under this SOW.  Said Hours shall be limited to the programs
          or Campaigns associated with this SOW and measured in tenth-of-an-hour
          increments.  Hours  include *** on *** or *** or *** in the *** of the
          ***, or in the ***. The Hours include *** minutes of *** for *** hours
          *** of *** and ***. Hours do not include *** or *** (that *** or ***).

     I.   Phase 2 Solutions agrees to provide local supervisors with substantial
          telemarketing  sales  experience.  Phase 2 Solutions will *** a *** to
          *** of *** to ***.

     J.   When  conducting a program or Campaign  that requires  specific  skill
          sets (for example, a bilingual program or highly technical products or
          services),  AWS will define such skill sets in the  Campaign  Delivery
          Package.  Phase 2 Solutions is responsible  for insuring that assigned
          personnel  possess the skills  required;  are fluent in the applicable
          language, and possess the expertise or experience as is needed to meet
          program or  Campaign  objectives  as  required  under  this SOW.  When
          conducting  a bilingual  program or Campaign  targeted at the Hispanic
          market,  Phase 2 Solutions's  shall ensure that its TSRs are fluent in
          the Spanish language and speak the dialect of the targeted audience.

     K.   Phase 2  Solutions  will  perform the  Services to meet the  following
          requirements of AWS:

               1.   Phase  2   Solutions's   TSRs  will  log  into  a   specific
                    application  set each day  ("log-in")  that will limit their
                    access to only the telemarketing  and informational  portion
                    of the  application.  All  management  systems  require each
                    person to log-in with their name and their  unique  password
                    and  have  access  only to data  based  on  their  level  of
                    authorization.

                    The  ***  will  have  a  ***  that  includes,   but  is  not
                    necessarily limited to, the following:

                         a)   *** of ***;
                         b)   *** the *** of ***;
                         c)   *** in *** as appropriate;
                         d)   *** through *** and ***;
                         e)   *** and *** of *** containing ***;

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                         f)   *** and *** from the ***, and
                         g)   *** to ***.

                    Phase 2 Solutions  will  provide  written  certification  of
                    their computer system operation on a semi-annual  basis, and
                    will  provide  AWS  with a copy  of  such  certification  as
                    requested by AWS.

               2.   Phase 2  Solutions  will accept  Finder  Files in the format
                    specified by AWS in Appendix C attached hereto.

               3.   Phase 2 Solutions will **** with *** to ***.

               4.   Phase 2 Solutions agrees to accurately  present to Customers
                    the features  and benefits of AWS'  Products and Services as
                    outlined in AWS' Scripts and on-line  information.  AWS will
                    pre-approve   Phase  2  Solutions's   contact  approach  and
                    strategy proposed to acquire,  retain, or win-back Customers
                    prior  to  Phase 2  Solutions  use of the  Scripts.  Phase 2
                    Solutions  will not make  changes  to the  approved  Scripts
                    unless  Phase  2  Solutions   obtains  AWS'  prior   written
                    approval.  While  *** are *** to be *** when *** and *** and
                    *** to *** a ***, the *** must *** as *** in the ***.  Phase
                    2  Solutions's  *** to an *** is a *** of the  Agreement and
                    any *** or *** or *** by Phase 2 Solutions to *** to the ***
                    will ***, at its ***, to *** any ***,  this SOW,  and/or the
                    Agreement without *** Phase 2 Solutions.

               5.   Phase  2  Solutions  will  use  Customer   profile  data  to
                    establish   call  order   priorities   and,   as   pertinent
                    information  becomes  available,  incorporate said pertinent
                    information into Scripts on an individual Customer basis.

               6.   Phase 2 Solutions  agrees to contact only  Customers in AWS'
                    Finder Files.  Phase 2 Solutions  will not reproduce or sell
                    to third parties all or any portion of AWS' Finder Files.

               7.   If Phase 2 Solutions's  *** to *** is *** because of ***, or
                    ***,  ***  Phase 2  Solutions  will  *** the *** to  Phase 2
                    Solutions's  ***, and Phase 2 Solutions  will *** the *** of
                    *** within  the *** or *** as *** by ***in the ***.  The ***
                    of ***  shall  be *** by the *** the *** or ***,  and *** be
                    ***

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                    *** to *** and ***.

               8.   Phase  2  Solutions  will  *** or *** by its  ***.  Phase  2
                    Solutions  will *** of all *** or *** its ***,  and will ***
                    such *** to *** on a ***. Phase 2 Solutions will not *** and
                    *** for *** and will not *** or *** in the ***.

               9.   Phase 2 Solutions  will limit the scope of its  conversation
                    and activity during all Customer contacts to the performance
                    of the Telemarketing  Services covered by this SOW. Under no
                    circumstances  will  Phase 2  Solutions  promote  or advance
                    merchandise, labors, or interests of any person, enterprise,
                    or  organization,  other  than  those  authorized  by AWS in
                    writing,  during any Customer  contact made pursuant to this
                    SOW.

               10.  Phase 2  Solutions  will *** to *** and *** whose  format is
                    specified  by AWS in  Appendix  C attached  hereto.  Phase 2
                    Solutions shall provide the files according to the following
                    schedule:

<TABLE>
<CAPTION>
------------------------------------------------------
Report to AT&T Wireless
    Campaign Contact                Frequency
------------------------------------------------------
<S>                       <C>
*** for *** and ***          ***- by***PM Pacific Time
                                        on the *** day

*** for ***, and ***       ***- by *** PM Pacific Time
                                        on the *** day

*** for ***               As specified in the Campaign
                                      Delivery Package

*** for *** and ***       *** - by *** PM Pacific Time
                                        on the *** day

***                       As specified in the Campaign
                                      Delivery Package
------------------------------------------------------
</TABLE>

                    Phase 2  Solutions  will  notify  AWS if system  or  network
                    problems  prevent  Phase 2  Solutions  from  performing  the
                    on-time  delivery  of the Files  referenced  above.  Phase 2
                    Solutions  and AWS will  mutually  negotiate a date and time
                    for the  delivery of any file(s) not provided as a result of
                    system unavailability as described herein.

               11.  Phase 2 Solutions and its contractors will keep confidential
                    and   private   the   content   of  AWS  and  AWS   Customer
                    communications  and records.  AWS' policy of confidentiality
                    extends to the  identity of the parties,  the  communication
                    between the parties,  and to the fact that the communication
                    took  place.  Phase  2  Solutions'  TSRs,  supervisors,  and
                    account  managers  will keep  confidential  all  information
                    received and

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                    reviewed while handling communications with AWS and AWS'
                    Customers.

               12.  Phase  2  Solutions   will  perform   Inbound  and  Outbound
                    Telemarketing  Services as  specified in the  Agreement  and
                    SOW,  unless  modified by state or federal  regulations,  in
                    which case Phase 2 Solutions agrees to comply with all state
                    or federal regulations in contacting Customers.

               13.  Phase2 Solutions will review and comply with all current and
                    applicable   Telephone   Consumer   Protection    Act/Direct
                    Marketing Association ("TCPNDMA") compliance standards.

               14.  Phase  2  Solutions  warrants  that it will  not  block  the
                    telephone number from a caller  identification  service when
                    using that number for telemarketing purposes on AWS' behalf.

               15.  Phase  2  Solutions  is  familiar   with,   understand   the
                    requirements of, and will comply with all AWS guidelines and
                    all  federal  and  individual  state  regulations  governing
                    telemarketing  practices  in  all  states  wherein  Phase  2
                    Solutions performs its Telemarketing  Services for AWS. This
                    includes,  but is not  limited  to,  the  Telemarketing  and
                    Consumer Fraud and Abuse Prevention Act, 15 U.S.C.  Sections
                    6101-6108,  and the  federal  Trade  Commission  regulations
                    issued thereunder at 16 C.F.R. Section 310.1. AWS will match
                    all Finder Files against its internal  Do-Not-Call  list and
                    remove all records  that match that list.  Phase 2 Solutions
                    will  indemnify and hold harmless AWS for any  violations by
                    Phase 2 Solutions  of  applicable  AWS  guidelines,  federal
                    regulations,  or individual state  regulations per Section 9
                    of the Agreement.

               16.  Phase 2 Solutions  will provide  each AWS  Campaign  Contact
                    with access to on-line  performance  reports as specified in
                    Appendix D attached hereto.

               17.  Phase 2 Solutions  will provide  formal reports as specified
                    by AWS in the  Campaign  Delivery  Packages and will provide
                    the reports according to the following schedule:

<TABLE>
<CAPTION>
Report to AT&T Wireless Campaign Contact          Frequency
-------------------------------------------------------------------
<S>                                        <C>
Performance Measurements - Includes        ***, at *** Pacific Time
***, and ***
-------------------------------------------------------------------
</TABLE>

               18.  Within five (5)  business  days  following  the close of any
                    program or Campaign,  the Phase 2 Solutions  Account  Manger
                    will participate  with the authorized AWS  representative(s)
                    in a Campaign  Wrap-up  Meeting.  The agenda of this meeting
                    includes, but is not limited to:

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                         a)   Phase 2 Solutions will provide a detailed  summary
                              of all Performance Measurements for the program or
                              Campaign;
                                   (1)  Day-of-week distribution
                                   (2)  Time-of-day distribution
                         b)   Phase 2 Solutions will provide a detailed  summary
                              of  all  costs  associated  with  the  program  or
                              Campaign, and
                         c)   Phase 2 Solutions will provide a detailed  summary
                              of  Lessons   Learned  from  program  or  Campaign
                              execution
                                   (1)  Effectiveness of the following:
                                             (a)  Script
                                             (b)  AWS provided materials
                                   (2)  Quality Monitoring
                                   (3)  Training

     L.   Systems
          -------

               1.   Compatibility

                         a)   Phase 2 Solutions  shall  implement  the necessary
                              technology infrastructure (at its own expense), to
                              support  the  completion  of the  Services  and/or
                              creation of the Deliverables  defined in this SOW.
                              Such  infrastructure  will at all  times  be,  and
                              maintain compatibility with AWS' systems.
                         b)   Phase 2 Solutions  will use *** and *** to *** ***
                              to another ***. This includes *** on a *** the ***
                              the ***, and then *** the telephone call.

               2.   AWS Responsibilities

                         a)   AWS shall provide Phase 2 Solutions with access to
                              the  necessary  transactional  systems.  AWS  will
                              specify the point-of-integration  within AWS' data
                              center.
                         b)   AWS shall provide the toll-free  telephone numbers
                              required for each program,  Campaign, or AWS point
                              of contact.
                         c)   AWS shall provide  "top-of-queue"  queuing for ***
                              telephone calls to other AWS call centers.

               3.   Phase 2 Solutions Responsibilities

                         a)   In  accordance  with the  Agreement  and this SOW,
                              Phase 2 Solutions will provision and maintain data
                              network   connectivity   between   the   Phase   2
                              Solutions' locations and the AWS network.
                         b)   Phase 2 Solutions shall provide the Local Exchange
                              Carrier   ("LEC")   trunk   lines   into  Phase  2
                              Solutions' locations.

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III. TRAINING

AWS may, from time to time, request that Phase 2 Solutions' Training Manager, or
other  training  resource,  attend  specific  training at an AWS  location.  The
product of such training will be included in  subsequent  materials  provided to
Phase 2 Solutions' trainees.

     A.   Initial Training
          ----------------

     Phase 2 Solutions agrees to train Phase 2 Solutions's  current personnel on
     AWS specific systems and applications,  and provide the initial training of
     new Phase 2 Solutions personnel for each AWS program or Campaign.

          1.   AWS Responsibilities

                    a)   AWS shall  provide  a  Training  Contact  to act as the
                         single   point-of-contact   for  Phase  2   Solutions's
                         Training Manager.
                    b)   The AWS  Training  Contact  will  work with the Phase 2
                         Solutions  Training Manager to create the written test,
                         certification  test,  and program or  Campaign-specific
                         requirements.
                    c)   In  support  of the  initial  implementation,  AWS will
                         provide an  electronic  copy of training  materials  to
                         Phase 2  Solutions a minimum of fifteen  (15)  business
                         days   prior  to  the   beginning   of   training   for
                         incorporation  into the  Phase 2  Solutions's  training
                         modules and on-line knowledge management system.

          2.   Phase 2 Solutions Responsibilities

                    a)   Phase 2 Solutions  shall train its personnel at Phase 2
                         Solutions's facilities.
                    b)   Phase 2 Solutions shall provide  hardcopy  materials as
                         required for individual classes.
                    c)   The training classes will include,  but are not limited
                         to, the following AWS approved materials:
                              (1)  *** specific to AWS
                              (2)  *** on the *** or ***
                              (3)  *** training
                              (4)  *** training
                              (5)  ***
                              (6)  *** test
                              (7)  *** by Phase 2 Solutions's *** (*** test)
                              (8)  *** of test
                              (9)  *** and *** session

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<PAGE>
[AT&T Wireless Logo]

                    d)   Prior to allowing Phase 2 Solutions *** to *** the ***,
                         Phase 2 Solutions will *** their *** to *** the *** and
                         *** of *** and *** as  outlined  in the *** by  Phase 2
                         Solutions and *** by AWS.
                    e)   After  at  least  ***  business  day of  ***,  Phase  2
                         Solutions  will  ***  each *** to *** test and *** test
                         with *** as defined in the Campaign Delivery Package.
                    f)   Phase 2 Solutions's  TSRs will also take and pass, with
                         a minimum  score as  defined in the  Campaign  Delivery
                         Package,   an  oral   Certification   test   of   their
                         presentation  skills and  comprehension of AWS' Product
                         and Service benefits and features.
                    g)   Once  ***,  Phase  2  Solutions  *** the *** on the ***
                         before  *** any  *** or ***  for  ***.  This  ***  will
                         include  *** and the *** to ***  while  still *** a ***
                         with the ***.
                    h)   Provide *** for any *** on *** who is *** to ***. Phase
                         2 Solutions will not *** for such ***.

     B.   New Program or Campaign Training
          --------------------------------

     For  training  required by changes to programs or new  Campaigns,  AWS will
     make  every  effort  to  have  the  required  information   documented  and
     communicated  to Phase 2  Solutions  five (5)  business  days  prior to the
     program or Campaign start date.

          1.   AWS Responsibilities

          The AWS Training Contact will provide  relevant and specific  training
          materials in electronic form.

          2.   Phase 2 Solutions Responsibilities

          Same as under Section III.A.2

IV.  SALES  ORDERS,  VALIDATION,  DIGITAL  RECORDING,  STORAGE,  RETRIEVAL,  AND
     ACCEPTANCE

     A.   Phase 2  Solutions  will ***  every *** and *** the *** for a *** year
          period from the *** of the *** or ***. If a *** for the ***, a Phase 2
          Solutions  *** must *** the *** and *** or the *** must *** to the ***
          and

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          *** the *** and *** a *** to *** the ***.  In all ***  must ***  their
          *** on the ***.  AWS may *** and *** as *** as ***.  Phase 2 Solutions
          will *** and *** the *** using  any of the  following  ***,  or *** of
          ***.  Phase 2  Solutions  will *** to ***  within *** hours of *** for
          ***.

     B.   Phase 2 Solutions  will ***% of the *** prior to the *** day following
          the *** to *** that a ***. Should a *** exceed ***%; Phase 2 Solutions
          will ***,  at its ***,  an ***% of that *** sales  until the *** below
          ***%.  Should AWS want more than ***% ***;  Phase 2 Solutions will ***
          the *** as defined in Appendix A "Charges" attached hereto.

     C.   Phase 2 Solutions  will randomly  audit sales orders for  completeness
          and accuracy prior to transmission to AWS. Phase 2 Solutions will call
          back for  verification  prior to shipment  those  Customers whos sales
          orders are incorrect or are deemed  questionable  as to the Customer's
          understanding.

     D.   Phase 2 Solutions will provide, on a daily basis,  written feedback to
          supervisors describing any discrepancies on the part of the TSR during
          recording.  Supervisors will discuss such  discrepancies  with the TSR
          within twenty-four (24) hours from occurrence, and both the supervisor
          and TSR will  sign off on the  discrepancy  sheet to  verify  that the
          discussion  took place.  Phase 2 Solutions  will take remedial  action
          with any TSR who shows discrepancies  within twenty-four (24) hours of
          the  discussion,  and such  remedial  action will result in  immediate
          correction of the discrepancies identified.

     E.   Phase 2 Solutions shall use the AWS on-line data entry functions to
          process Customer purchases of Products and/or Services.

V.   QUALITY ASSURANCE, CUSTOMER COMPLAINTS, AND MONITORING

     A.   Quality Assurance
          -----------------

               1.   During  the  term of the  Agreement  and this  SOW,  Phase 2
                    Solutions will assure quality in the Telemarketing  Services
                    provided, as mutually agreed to by AWS and Phase 2 Solutions
                    in the performance of Phase 2 Solutions's  obligations under
                    this SOW.

               2.   Phase 2 Solutions  will conduct  weekly  meetings with focus
                    groups,  including  TSRs,  supervisors,  Phase 2 Solutions's
                    Quality Assurance  Department,  Phase 2 Solutions's Training
                    Department, and the Account

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<PAGE>
[AT&T Wireless Logo]

                    Manager to obtain detailed feedback and  recommendations  on
                    the  current AWS  Telemarketing  program or  Campaign.  Such
                    suggestions  may  include,  but are not  limited to: *** and
                    ***, and *** of the ***.  The Phase 2 Solutions  *** and any
                    *** into a *** and *** to the ***.

     B.   Customer Complaints
          -------------------

               1.   Phase 2 Solutions will resolve Customer complaints according
                    to AWS  policies and report the  resolution  to AWS' Quality
                    Assurance  Contact  within***  hours  from  the  date of the
                    complaint.

               2.   Upon AWS' request,  Phase 2 Solutions  will provide a *** to
                    obtain  *** on *** such as *** or ***.  Appendix  A attached
                    hereto details the charges for this service.

     C.   Monitoring
          ----------

               1.   Phase 2 Solutions will use its Quality Assurance  Department
                    to insure TSR quality standards.  Phase 2 Solutions will use
                    personnel  acting  as  "Telephone  Monitors,"  who  have the
                    responsibility  of  ascertaining  that all  TSRs  accurately
                    represent program or Campaign  presentations.  Additionally,
                    the Telephone  Monitors will ensure that all TSRs  represent
                    all AWS  Product  and  Service  information  with  accuracy,
                    professionalism,  courtesy,  and concern,  and that each TSR
                    establishes  a level of  interest,  comfort,  and trust with
                    each Customer  contact.  Phase 2 Solutions  will monitor the
                    production  and  quality of *** a minimum  of ***  telephone
                    calls *** week for *** performing in excess of ***% of their
                    *** or *** times per *** for *** with a quality  score below
                    ***%. The Telephone Monitor will complete the *** documented
                    in Appendix F ("Quality  Monitoring  Form")  attached hereto
                    that *** the *** on the ***.  Phase 2 Solutions  will *** of
                    the *** in the *** and give a *** of the *** to the ***.  In
                    the event the TSR fails the monitoring  session with a score
                    of less than *** percent (***%),  the Telephone Monitor will
                    talk to the TSR and explain *** they *** and *** they *** to
                    *** to ***. The TSR will be *** to *** the ***.

               2.   Phase 2 Solutions  will provide a *** to enable *** to call,
                    from any location, and *** in *** to the *** on *** or

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[AT&T Wireless Logo]

                    Campaigns.  Phase 2 Solutions will not inform agents or team
                    leads *** of ***.

               3.   Phase 2 Solutions will provide *** with *** and *** at least
                    *** week prior to the *** date of each *** or ***.

               4.   Phase 2 Solutions will  designate a Telephone  Monitor to be
                    present and who will be  prepared  to conduct all  scheduled
                    monitoring  sessions.  All  monitoring  sessions  will begin
                    promptly at the scheduled times.

VI.  REFERRALS TO AWS

Phase 2 Solutions may receive  Customer  requests for repairs or for merchandise
and labors that AWS has not authorized Phase 2 Solutions to sell or support.

     A.   AWS Responsibilities
          --------------------

     AWS will furnish  Phase 2 Solutions  with  detailed  and  specific  written
     instructions concerning how TSRs must manage these requests.

     B.   Phase 2 Solutions Responsibilities
          ----------------------------------

     Phase 2 Solutions  will refer all such requests to AWS and will provide AWS
     with the following information on the day in which such requests arise:

          1.   Customer's name
          2.   Customer's address
          3.   Customer's wireless telephone number
          4.   A specific description of the matter

          Strict  adherence  to  AWS'  instructions  regarding  referrals  is  a
          material term of the Agreement and this SOW.

VII. PREMISE VISITS

In  accordance  with  the  Agreement,  AWS  may  visit  any  Phase  2  Solutions
telemarketing  location.  AWS will  select the visit dates and Phase 2 Solutions
locations  at random,  and AWS is not  required to notify  Phase 2 Solutions  in
advance of such premise visits. In addition to activities permitted in this SOW,
Phase 2 Solutions  allows AWS to observe the  performance  of any TSRs providing
Telemarketing   Services   covered  by  this  SOW  and  to  interview  the  TSRs
representing AWS' products and services.

VIII. *** OF ***

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[AT&T Wireless Logo]

AWS has the right to request  that Phase 2 Solutions  *** any *** from *** in an
*** or *** for ***. AWS' *** may *** this *** by *** Phase 2 Solutions's  *** in
*** to *** a *** from its *** or ***.  Thereafter,  Phase 2  Solutions  will ***
such *** within *** hours of *** of ***.

IX. TELEMARKETING "DO NOT CALL FILE"

According to the Telephone Consumer Protection Act, Phase 2 Solutions will enter
the  information  of Customers  who do not want to be contacted by telephone for
the purpose of selling AWS'  Products and Services  into a "Do Not Call File" or
"Do Not Call or Write File." Phase 2 Solutions will enter this  information into
AWS' database at the time of Customer  contact,  and will not attempt to contact
such Customers thereafter.

X. RECORDKEEPING

Phase 2  Solutions  will keep for a period of  twenty-four  (24) months from the
date the record is produced, the following records relating to its activities:

     A.   The name,  any  fictitious  name used, the last known home address and
          telephone  number,  and the job  title(s)  for all  current and former
          employees directly involved in providing the Services.

     B.   All verifiable authorizations required by the federal Trade Commission
          rules regarding telemarketing activities.

XI. MULTIPLE VENDORS

AWS may elect to have more than one supplier provide the Services.  In the event
that AWS awards Services to multiple supplier  organizations,  Phase 2 Solutions
will work  cooperatively  so that there is consistency in providing  Services to
AWS.

XII. BILLING DETAIL

The  Agreement  defines the process in which Phase 2 Solutions  will  provide an
Invoice  to AWS.  In  addition,  Phase  2  Solutions  will  provide  program  or
Campaign-level electronic billing detail to the AWS Invoice Contact and Campaign
Contacts according to the following schedule:

<TABLE>
<CAPTION>
      Report                             When                                         What
---------------------------------------------------------------------------------------------------------
<S>                  <C>                                            <C>
*** Billing Detail   *** of the*** at *** Pacific Time              ***, and *** for the
---------------------------------------------------------------------------------------------------------
*** Invoice --       The *** of *** the *** at ***                  *** or ***
---------------------------------------------------------------------------------------------------------
</TABLE>

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<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                  <C>                                            <C>
Number 1             Pacific Time
---------------------------------------------------------------------------------------------------------
*** Billing Detail   The *** of *** the *** at *** Pacific Time     *** and *** or *** since the ***
- Number 1
---------------------------------------------------------------------------------------------------------
*** Invoice -        *** of the *** at *** Pacific Time             *** with *** or ***
Number 2
---------------------------------------------------------------------------------------------------------
*** Billing Detail   *** of the *** at *** Pacific Time             *** and *** by *** since the ***
- Number 2
---------------------------------------------------------------------------------------------------------
*** Billing Detail   *** of the *** at *** Pacific Time             *** and *** by *** or *** for the ***
- Summary
---------------------------------------------------------------------------------------------------------
*** Billing Detail   *** after the *** of a *** or *** at the ***   ***and *** by *** or *** for the ***
                     *** Section II.L.18
---------------------------------------------------------------------------------------------------------
</TABLE>

XIII. AT&T WIRELESS and PHASE 2 SOLUTIONS CONTACTS

The AWS and Phase 2 Solutions Contacts are documented in Appendix G ("Contacts")
attached hereto.

XIV. REMEDIES for NON-PERFORMANCE

The following  remedies for  non-performance  apply on a per Campaign or program
basis  and AWS and  Phase 2  Solutions  will  measure  the  Service  Level  on a
bi-weekly basis.

<TABLE>
<CAPTION>
Service Level Matrix   Goal        Penalty            Penalty            Penalty
                               1st Consecutive    2nd Consecutive    3rd Consecutive
                              Reporting Period   Reporting Period   Reporting Period
------------------------------------------------------------------------------------
<S>                    <C>    <C>                <C>                <C>
Blocked Calls           ***%
----------------------------
Actual                 >***%        ***%               ***%               ***%
                       >***%        ***%               ***%               ***%
                       >***%        ***%               ***%               ***%
----------------------------
Abandoned Calls         ***%
----------------------------

Actual                 >***%        ***%               ***%               ***%
                       >***%        ***%               ***%               ***%
                       >***%        ***%               ***%               ***%
</TABLE>

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<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>    <C>                <C>                <C>
----------------------------
***
Report                  ***%
----------------------------
(*** go into *** after ***. ***is due *** Pacific Time the ***)
Actual                 <***%        ***%               ***%               ***%
                       <***%        ***%               ***%               ***%
                       <***%        ***%               ***%               ***%

----------------------------
***
Score                   ***%
----------------------------
(*** will *** according to the *** of the *** herein)
Actual                 <***%        ***%               ***%               ***%
                        ***%        ***%               ***%               ***%
                        ***%        ***%               ***%               ***%

----------------------------
***                     ***%
----------------------------

Actual                  ***%        ***%               ***%               ***%
                        ***%        ***%               ***%               ***%
                        ***%        ***%               ***%               ***%

--------------------------------------------------------------------------------
Total *** of ***                    ***%               ***%               ***%
--------------------------------------------------------------------------------
</TABLE>

XV. ADDITIONAL TERMS AND CONDITIONS

     A.   Appendix B  (attached  hereto as "Change  Management")  documents  the
          Change Management Form used to request changes to the scope of service
          required  under this SOW.  Each party must sign the Change  Management
          Form in writing  prior to it becoming a valid  contract  document that
          amends this SOW.  This SOW and the  Agreement  complement  each other;
          however,  in the  event of an  irreconcilable  conflict  in the  terms
          between the documents, the provisions of this SOW will have precedence
          over the terms of the Agreement.

     B.   The  authorized   representatives  sign  below  for  their  respective
          organizations.

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[AT&T Wireless Logo]

The Agreement,  this SOW and the Appendix(es) incorporated herein constitute the
entire agreement between the parties  concerning the subject matter hereof,  and
may not be amended except in a writing signed by both parties.

AWS as agent for AT&T Wireless          Phase 2 Solutions, Inc.
Services, Inc.

-------------------------------------   ----------------------------------------
Authorized Signature                    Authorized Signature

-------------------------------------   ----------------------------------------
Printed Name                            Printed Name

-------------------------------------   ----------------------------------------
Title                                   Title

-------------------------------------   ----------------------------------------
Date                                    Date

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<PAGE>

[AT&T Wireless Logo]

Appendix A: CHarges

Click on the imbedded Excel spread sheet to expand the Phase 2 Solutions pricing
for AT&T Wireless:

                                  AT&T Wireless
                                 Start Up & Fees
                                     Pricing

<TABLE>
<S>                                                                             <C>      <C>   <C>
---------------------------------------------------------------------------------------------------
Pricing seen in the following Work sheets for Voice, IVR, Data Entry include:   Cost $
---------------------------------------------------------------------------------------------------
   PROJECT MANAGEMENT                                                              $      _
   LEAD MANAGEMENT                                                                 $      _
   MATERIALS                                                                       $      _
   REP. IMPROVEMENT TRAINING                                                       $      _
   ONLINE REPORTING                                                                $      _
   TELECOM. (ONGOING & SET UP)                                                     $      _

---------------------------------------------------------------------------------------------------
ADDITIONAL FOES FOR VOICE, IVR, DATA ENTRY INCLUDE:                             COST $
---------------------------------------------------------------------------------------------------
   *** TRAINING                                                                    $     ***   PER ***
   ATTRITION TRAINING                                                              $     ***   NOT TO EXCEED ***%
   BRC / OCR SET UP                                                                $     ***   PER ***
   BRC POSTAGE                                                                     $     ***   EQUAL TO ***
   TECHNICAL FACILITATION                                                          $     ***   PER ***
   TRAVEL EXPENSE (IF REQUIRED BY AT&T WIRELESS I.E. TRAINING, TECH.
      FACIL. TRAVEL)                                                               $     ***   ***
   HOURLY FEE (FOR NON-SALES CAMPAIGNS)                                            $     ***   PER ***
   HOURLY FEE (TO HOLD REPS BETWEEN CAMPAIGNS)                                     $     ***   PER ***
</TABLE>

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

                                   Appendix B

                         Campaign Change Management Form

[AT&T Wireless Logo]

Campaign Name:
Campaign Manager:
Reason for Request:

<TABLE>
<CAPTION>
-----------------------
Proposed Change   (Y/N)
-----------------------
<S>               <C>
-----------------------
Cost
-----------------------
Schedule
-----------------------
Scope
-----------------------
</TABLE>

Description of Proposed Change:  (A description of the change being proposed and
the rationale for the change).

Associated  Campaign Delivery Package / Change Requests:  (The Campaign Delivery
Package and Change Requests contained within this project).

Schedule:

<TABLE>
<CAPTION>
---------------------------------------
             Approved Dates   New Dates
---------------------------------------
<S>          <C>              <C>
---------------------------------------
Start Date
---------------------------------------
End Date
---------------------------------------
</TABLE>

Project Labor:

(Estimate of effort, in person days,  required by each organization to implement
the change)

Change Costs:

<TABLE>
<CAPTION>
-------------------------------------------------------------
                                          Approved      New
                                           Budget    Estimate
-------------------------------------------------------------
<S>                                       <C>        <C>
-------------------------------------------------------------
Total Labor Costs (from above)             $          $
-------------------------------------------------------------
Non-Labor Costs:                           $
-------------------------------------------------------------
Hardware                                   $          $
-------------------------------------------------------------
Software                                   $          $
-------------------------------------------------------------
Professional Services / Vendor Payments    $          $
-------------------------------------------------------------
Change Cost Total                          $          $
-------------------------------------------------------------
</TABLE>

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<PAGE>

[AT&T Wireless Logo]

[Intentionally left blank]

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<PAGE>

[AT&T Wireless Logo]

Accepted:                               Phase 2 Solutions, Inc

AT&T Wireless Services Inc

By:                                     By: /s/ Larry Willett
    ---------------------------------       ------------------------------------
Time:                                   Time: President
      -------------------------------         ----------------------------------
Date:                                   Date: 4/14/2004
      -------------------------------         ----------------------------------

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<PAGE>

[AT&T Wireless Logo]

Appendix C: Formats

Finder File - CMT Lead File Format, Version 3 5/19/03

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------------------------
   Wisdem Name               Description               Example        Sql Data Type      Required Data
--------------------------------------------------------------------------------------------------------
<S>                 <C>                            <C>               <C>              <C>
SID                 Customer sid                   823               Decimal (16,0)   Required
--------------------------------------------------------------------------------------------------------
Svc                 Wireless Phone Number          8015501111        Decimal (16,0)   Required
--------------------------------------------------------------------------------------------------------
Svc_key             Service's unique ID for        756801            Decimal (16,0)   Required
                    WISDEM
--------------------------------------------------------------------------------------------------------
Acct                Wireless Account Number        7100901457        Decimal (10,0)   Required
--------------------------------------------------------------------------------------------------------
Name                Full Name of individual        Joe Customer      Varchar (30)     Required
                    customer or user
--------------------------------------------------------------------------------------------------------
Attn_line_1         Attention Line 1               C/O AT&T          Varchar (30)     Optional
--------------------------------------------------------------------------------------------------------
Attn_line_2         Attention Line 2               Ste 200           Varchar (30)     Optional
--------------------------------------------------------------------------------------------------------
Street              Street Address                 222 Riverboat     Varchar (30)     Required
--------------------------------------------------------------------------------------------------------
City                City                           Plain City        Varchar (30)     Required
--------------------------------------------------------------------------------------------------------
State               State Code                     UT                Varchar (2)      Required
--------------------------------------------------------------------------------------------------------
Zip                 Zip                            84020             Varchar (9)      Required
--------------------------------------------------------------------------------------------------------
SS_last_4           Last 4 numbers of SS           1234              Varchar (4)      Required
--------------------------------------------------------------------------------------------------------
Home_phone          Home telephone #               8012665875        Varchar (10)     Required
--------------------------------------------------------------------------------------------------------
Work_phone          Work telephone #               8013135555        Varchar (10      Required
--------------------------------------------------------------------------------------------------------
Mkt_desc            Market description             Salt Lake City    Varchar (40)     Required
--------------------------------------------------------------------------------------------------------
District_desc       District Description           DIST Utah         Varchar (40)     Required
--------------------------------------------------------------------------------------------------------
3M_avg_rev          Average 3 month revenue        124.99            Decimal(10,2)    Required
--------------------------------------------------------------------------------------------------------
3M_avg_mou          Average 3 month minutes of     1240              Int              Required
                    use
--------------------------------------------------------------------------------------------------------
Current_RP          Current Rate Plan name         DOE $99.99 F175   Varchar (30)     Required
--------------------------------------------------------------------------------------------------------
RP_access           Current monthly access fee     99.99             Decimal (10,2)   Required
--------------------------------------------------------------------------------------------------------
RP_included_mins    Current rate plan included     1000              Int              Required
                    minutes
--------------------------------------------------------------------------------------------------------
Contract_end_date   Depicts the date on which      12/01/03          Date             Required
                    current contract ends
--------------------------------------------------------------------------------------------------------
RP_REC_1            Recommended rate plan name 1                     Varchar (30)     Optional
--------------------------------------------------------------------------------------------------------
RP_REC_2            Recommended rate plan name 2                     Varchar (30)     Optional
--------------------------------------------------------------------------------------------------------
Promo_offer_1       Actual Offer Given to          $50 Service       Varchar (100)    Required
                    Customer - See Cell            Credit
--------------------------------------------------------------------------------------------------------
</TABLE>

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<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                 <C>                            <C>               <C>              <C>
--------------------------------------------------------------------------------------------------------
                    Matrix
--------------------------------------------------------------------------------------------------------
Promo_offer_2       Recommended promo or feature                      Varchar (100)        Optional
                    name
--------------------------------------------------------------------------------------------------------
Cell                Test Cell                             A            Varchar (5)    Required - If NULL
                                                                                       must be populated
                                                                                         with a ZERO.
--------------------------------------------------------------------------------------------------------
Subcell             Test SubCell - Sub offer              1            Varchar (5)    Required - If NULL
                    rolling up under main Test                                         must be populated
                    Cell                                                                 with a ZERO.
--------------------------------------------------------------------------------------------------------
Extract_date        Date campaign data was            03/10/03            date             Required
                    extracted from WISDEM
--------------------------------------------------------------------------------------------------------
LTV Score           LTV Score -                         1500               Int        Required - If NULL
                    Amt_Monthly_Margin                                                 or not available
                                                                                       must be populated
                                                                                         with a ZERO.
--------------------------------------------------------------------------------------------------------
LTV Value           LTV Score Value -                    VH           Varchar (10)    Required - if NULL
                    Amt_Potential_Margin                                               or not available
                                                                                       must be populated
                                                                                           with "NA"
--------------------------------------------------------------------------------------------------------
Data Rate Plan      Current Data Rate Plan name     AT&T Wireless     Varchar (40)         Optional
                                                   Mobile Internet
--------------------------------------------------------------------------------------------------------
3M_avg_data         3-month average data usage          39.99        Decimal (10,2)        Optional
--------------------------------------------------------------------------------------------------------
Data Offer 1        Recommended Data Offer 1       One Month Free     Varchar (50)         Optional
--------------------------------------------------------------------------------------------------------
Data Offer 2        Recommended Data Offer 2       Two Months Free    Varchar (50)         Optional
--------------------------------------------------------------------------------------------------------
GSM Customer Flag   Flag indicating that the              Y            Varchar (2)       Populate - N
                    current customer is a GSM
                    customer
--------------------------------------------------------------------------------------------------------
Macro Segment       Macro Segment                  Small Business     Varchar (20)         Populate
--------------------------------------------------------------------------------------------------------
</TABLE>

Responder File

Phase 2 Solutions warrants that the responder data shall follow the specified
format. Errors result from improperly formatted data which condition is
unacceptable to AWS. The file format shall be tab-delimited between fields and
CR/LF between records.

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<PAGE>

[AT&T Wireless Logo]

Comma separated files (CSV) can be used only if embedded commas are removed.
Commas, even within quoted text, are unacceptable. To prevent problems with
commas, Phase 2 Solutions will use an alternate delimiter such as a semicolon or
tilde.

<TABLE>
<CAPTION>
---------------------------------------------------------------------
COLUMN NAME                     DATA TYPE           REQUIRED/OPTIONAL
---------------------------------------------------------------------
<S>                     <C>                         <C>
User ID                 varchar(50) e.g. BRC, IVR            Required
---------------------------------------------------------------------
Date                         date(yyyy/mm/dd)                Required
---------------------------------------------------------------------
Time                          time(hh:mm:ss)                 Required
---------------------------------------------------------------------
Campaign Contact Type          varchar(20)                   Required
---------------------------------------------------------------------
Disposition                     varchar(5)                   Required
---------------------------------------------------------------------
Reason                         varchar(75)                   Optional
---------------------------------------------------------------------
Offer Support Code             varchar(20)                   Optional
---------------------------------------------------------------------
Svc Key                       decimal(16,0)                  Required
---------------------------------------------------------------------
</TABLE>

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<PAGE>

[AT&T Wireless Logo]

Appendix D: Performance Measurement and Reporting

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
                                                                                                  Real-time
       Measure                Definition                Measurement            Objective           Measure            Historic
------------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                       <C>                        <C>                <C>              <C>
Offered Calls          Measures the number       Inbound: (Offered Calls    ***                For each         For each Campaign,
                       of originating            - Test Calls)                                 Campaign         report by
                       telephone calls                                                                          half-hour
                       offered to the IVR                                                                       increment for
                       and the ACD.                                                                             previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Service Availability   Measures the              Inbound: All Trunks        *** -              Alert on event   For each Campaign,
                       availability of           Busy                       ***                                 report by
                       supporting systems.       Outbound: All Trunks       *** -                               half-hour
                                                 Busy                       *** calls                           increment for
                                                 Computer system - Time     *** - ***% ***(1)                   previous day with
                                                 system available for use                                       summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year Service
                                                                                                                Availability for
                                                                                                                Computer system is
                                                                                                                measured over a
                                                                                                                one (1) month
                                                                                                                period.
------------------------------------------------------------------------------------------------------------------------------------
Abandoned Calls,       Measures the number       Inbound: Abandoned         ***                For each         For each Campaign,
Immediately            of Customers who hang     Calls, Immediately                            Campaign         report by
                       up before queuing.                                                                       half-hour
                                                                                                                increment for
                                                                                                                previous day with
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

----------
(1)  AT&T Wireless computer systems are the responsibility of AT&T Wireless.
     Phase 2 Solutions computer systems are the responsibility of Phase 2
     Solutions.

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential    Page 7 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
                                                                                                  Real-time
       Measure                Definition                Measurement            Objective           Measure            Historic
------------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                       <C>                        <C>                <C>              <C>
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
IVR "Opt-out" Point    A peg-count measure       Inbound:                   ***                None             For each Campaign,
                       of the point the in       Welcome                                                        report by counter
                       IVR script where the      Enter MIN                                                      by day
                       Customer "opts-out"       Enter SSN
                       or hangs-up.              Offer Selection
                                                 Offer Confirmation
------------------------------------------------------------------------------------------------------------------------------------
IVR "Opt-out"          Measures the number       Inbound:                   ***                For each         For each Campaign,
Percentage             of Customers who do       (IVR Calls that                               Campaign         report by
                       not complete their        "opt-out" of IVR/IVR                                           half-hour
                       IVR transaction.          Calls)* (100)                                                  increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Already Accepted       Measures the number       Inbound:                   ***                For each         For each Campaign,
                       of Customers who call     Already Accepted                              Campaign         report by
                       but who have already                                                                     half-hour
                       accepted their offer.                                                                    increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
IVR Completions        Measures the number       Inbound: IVR Completions   ***                For each         For each Campaign,
                       of Customers who use                                                    Campaign         report by
                       the IVR to accept                                                                        half-hour
                       their offer.                                                                             increment for
                                                                                                                previous day with
                                                                                                                summaries by
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential    Page 8 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
------------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                       <C>                        <C>                <C>              <C>
                                                                                                                week, month,
                                                                                                                quarter and year
------------------------------------------------------------------------------------------------------------------------------------
Transfer to Agent      Measures the number of    Inbound:                   ***                For each         For each Campaign,
(Received Calls)       telephone calls           IVR Transfers to TSR                          Campaign         report by
                       transferred from the                                                                     half-hour
                       IVR.                                                                                     increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
After Hours Message    Measures the number of    Inbound:                   ***                For each         For each Campaign,
                       Customers who hear the    After Hours Message                           Campaign         report by
                       After Hours Message.                                                                     half-hour
                                                                                                                increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Answered Immediately   Measures the number of    Inbound:                   ***                For each         For each Campaign,
                       Customers calls           Handled Calls,                                Campaign         report by
                       immediately answered      Immediately                                                    half-hour
                       by TSRs.                                                                                 increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Abandoned Calls        Measures the number of    Inbound:                   ***                For each         For each Campaign,
                       Customers who hang up     Abandoned Calls, After                        Campaign         report by
                       while in queue.           Queuing                                                        half-hour
                                                                                                                increment for
                                                                                                                previous day with
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential    Page 9 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
------------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                       <C>                        <C>                <C>              <C>
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Abandoned Call         Measures the              Inbound:                   ***%               For each         For each Campaign,
Percentage             percentage of callers     (Abandoned Calls, After                       Campaign         report by
                       who abandon.              Queuing/                                                       half-hour
                                                 Received Calls)* (100)                                         increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Average Time to        Measures at what point    Inbound: (Queue Time       ***                For each         For each Campaign,
Abandon                in time, on average,      Before Abandoning)/                           Campaign         report by
                       that a caller abandons    (Abandoned Interactions,                                       half-hour
                       the queue.                After Queuing)                                                 increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Answered After         Measures the number of    Inbound:                   ***                For each         For each Campaign,
Queuing                Customers calls           Handled Calls, After                          Campaign         report by
                       answered by TSRs after    Queuing                                                        half-hour
                       queuing.                                                                                 increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Average Time in        Measures the average      Inbound: (Queue time/      ***                For each         For each Campaign,
Queue                  time a Customer spends    (Handled Calls, After                         Campaign         report by
                       in queue.                 Queuing)                                                       half-hour
                                                                                                                increment for
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 10 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
------------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                       <C>                        <C>                <C>              <C>
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter, and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Longest Time in        Measures the maximum      Inbound:                   ***                For each         For each Campaign,
Queue                  time a Customer is in     Maximum Delay                                 Campaign         report by half-hour
                       queue.                                                                                   increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter, and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Average Speed of       Measures the average      Inbound:                   ***                For each         For each Campaign,
Answer                 time to answer a          (Queue time)/                                 Campaign         report by half-hour
                       telephone call.           (Received Calls)                                               increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter, and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Average Talk Time      Measures the average      Inbound:                   ***                For each         For each Campaign,
                       time a Customer spends    (Talk Time + Hold Time)                       Campaign         report by half-hour
                       on hold or talking with   / (Handled Calls, After                                        increment for
                       a TSR.                    Queuing + Handled Calls,                                       previous day with
                                                 Immediately)                                                   summaries by week,
                                                 Outbound:                                                      month, quarter, and
                                                 (Talk Time + Hold Time)                                        year
                                                 / (Right Party Contacts)
------------------------------------------------------------------------------------------------------------------------------------
Average                Measures the average      Inbound:                   ***                For each         For each
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 11 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
------------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                       <C>                        <C>                <C>              <C>
Handle Time            time TSRs spend           (Queue time + Talk Time                       Campaign         Campaign, report
                       on a telephone            + Hold Time + After Call                                       by half-hour
                       call.                     Work Time) / (Handled                                          increment for
                                                 Calls, After Queuing +                                         previous day with
                                                 Handled Calls,                                                 summaries by
                                                 Immediately) Outbound:                                         week, month,
                                                 (Talk Time + Hold Time)                                        quarter, and year
                                                 / (Right Party Contacts)
------------------------------------------------------------------------------------------------------------------------------------
Conversions            Measures the              Inbound:                   ***                For each         For each
                       number of offer           Conversions                                   Campaign         Campaign, report
                       accepts.                  Outbound:                                                      by half-hour
                                                 Conversions                                                    increment for
                                                                                                                previous day with
                                                                                                                summaries by
                                                                                                                week, month,
                                                                                                                quarter and year
------------------------------------------------------------------------------------------------------------------------------------
Agent Conversion       Measures contacts         Inbound:                   Inbound:           For each         For each
Percentage             that conclude in          (Conversions/ Received     As defined for     Campaign         Campaign, report
                       the acceptance of         Calls)* 100                in each                             by half-hour
                       the offer.                Outbound:                  Campaign the                        increment for
                                                 (Conversions/Right Party   specific                            previous day with
                                                 Contacts)*100              Campaign                            summaries by
                                                                            Delivery                            week, month,
                                                                            Package                             quarter and year
                                                                            Outbound:
                                                                            As defined for
                                                                            each Campaign
                                                                            in the
                                                                            specific
                                                                            Campaign
------------------------------------------------------------------------------------------------------------------------------------
IVR Completion         Measures the              Inbound:                   ***                For each         For each
Percentage             percentage of             (IVR Completions/ IVR                         Campaign         Campaign, report
                       Customers who use         Calls)                                                         by half-hour
                       the IVR to accept                                                                        increment for
                       their
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 12 of 52

 ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.
<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                       offer.                                                                                   previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
TSR Payroll Hours      Measures the hours        Inbound:                   ***                For each         For each Campaign,
                       worked by TSRs.           Inbound TSR Payroll                           Campaign         report by
                                                 Hours                                                          half-hour
                                                 Outbound:                                                      increment for
                                                 Outbound TSR Payroll                                           previous day with
                                                 Hours                                                          summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Dialed Calls           Measures the number of    Outbound:                  ***                For each         For each Campaign,
                       telephone calls dialed    Dialed Calls                                  Campaign         report by
                       for a specific                                                                           half-hour
                       outbound campaign.                                                                       increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Non-Transferred        Measures the reasons      Outbound:                  ***                For each         For each Campaign,
Calls                  Dialed Calls are not      Total for                                     Campaign         report by
                       transferred to TSRs.      Non-Transferred Calls                                          half-hour
                                                 with pegs counts for:                                          increment for
                                                 Invalid Signal, FAX                                            previous day with
                                                 Tone, Busy, No Answer,                                         summaries by week,
                                                 Voice Mail Box, or                                             month, quarter and
                                                 Abandoned Call                                                 year
------------------------------------------------------------------------------------------------------------------------------------
Non-Transferred        Measures the              Outbound:                                                      For each Campaign,
Percentage             percentage of Dialed      (Non-Transferred                                               report by
                       Calls for a specific      Calls/Dialed Calls)* 100                                       half-hour
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 13 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                       campaign that are not                                                                    increment for
                       transferred to a TSR.                                                                    previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Wrong Numbers          Measures the number of    Outbound:                  ***                For each         For each Campaign,
                       Dialed Calls that are     Wrong Numbers                                 Campaign         report by
                       to a wrong number.                                                                       half-hour
                                                                                                                increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Right Party Contact    Measures the number of    Outbound:                  ***                For each         For each Campaign,
                       Dialed Calls that         Right Party Contact                           Campaign         report by
                       transfer to a TSR that                                                                   half-hour
                       reach the person                                                                         increment for
                       legally able to make a                                                                   previous day with
                       decision.                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Right Party Contact    Measures the              Outbound:                  ***                For each         For each Campaign,
Percentage             percentage of Right       (Right Party Contact/                         Campaign         report by
                       Party Contacts to         (Dialed Calls -                                                half-hour
                       Dialed Calls that         Non-Transferred Calls -                                        increment for
                       transfer to a TSR and     Wrong Numbers))* 100                                           previous day with
                       reach to person                                                                          summaries by week,
                       legally able to make a                                                                   month, quarter and
                       decision.                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Scheduled Call Backs   Measures the number of    Outbound:                  ***                For each         For each Campaign,
                       Dialed Calls to a         Scheduled Call Backs                          Campaign         report
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 14 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                       Right Party Contact                                                                      by half-hour
                       that result in                                                                           increment for
                       scheduling a future                                                                      previous day with
                       call to complete the                                                                     summaries by week,
                       offer.                                                                                   month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Completed Offers       Measures the number of    Outbound:                  ***                For each         For each Campaign,
                       Dialed Calls to a         Completed Offers                              Campaign         report by
                       Right Party Contact                                                                      half-hour
                       where the TSR                                                                            increment for
                       completes the offer.                                                                     previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Completed Offers       Measures the              Outbound:                  ***                For each         For each Campaign,
Percentage             percentage of             (Completed Offers /                           Campaign         report by
                       Completed Offers to a     Right Party Contacts)*                                         half-hour
                       Right Party Contact.      100                                                            increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Contacts Per Hour      Measures the number of    Inbound:                   ***                For each         For each Campaign,
                       contacts each TSR         Received Calls/ Inbound                       Campaign         report by
                       completes per hour.       TSR Payroll Hours                                              half-hour
                                                 Outbound:                                                      increment for
                                                 Right Party Contact/                                           previous day with
                                                 Outbound TSR Payroll                                           summaries by week,
                                                 Hours                                                          month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Average                Measures the average      Outbound:                  ***                For each         For each
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 15 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
Available Time         time a TSR was ready      (Available Time / Dialed                      Campaign         Campaign, report
                       to accept Calls, but      Calls - Non-Transferred                                        by half-hour
                       was not currently         Calls - Wrong Numbers))                                        increment for
                       involved in Call work                                                                    previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
List Penetration       Measures the              Outbound:                  ***                For each         For each Campaign,
                       completion percentage     (((SIGMA) Dialed Calls)                       Campaign         report by
                       of an outbound call       / ((Start List Size) -                                         half-hour
                       list.                     ((SIGMA) Non-Right Party                                       increment for
                                                 Contact) - ((SIGMA)                                            previous day with
                                                 Wrong Numbers) -                                               summaries by week,
                                                 ((SIGMA) Right Party                                           month, quarter,
                                                 Contact))* 100                                                 and year
------------------------------------------------------------------------------------------------------------------------------------
BRC Scans              Measures the number of    BRCs Scans                 ***                None             For each Campaign,
                       BRCs scans completed.                                                                    report by day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
BRC Carryover          At the end of the day,    BRC Carry-over             ***                None             For each Campaign,
                       measures the number of                                                                   report by day with
                       BRCs carried over from                                                                   summaries by week,
                       one day to the next.                                                                     month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
BRC - Received         Measures the number of    BRC Received               ***                None             For each Campaign,
                       BRCs received per day.                                                                   report by day with
                                                                                                                summaries by
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 16 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                week, month,
                                                                                                                quarter, and year
------------------------------------------------------------------------------------------------------------------------------------
Manual Provisioning    At the end of the day,    MP Carry-over              ***                None             For each Campaign,
- Carry-over           measures the number of                                                                   report by
                       manual provisioning                                                                      end-of-day with
                       records carried over                                                                     summaries by week,
                       from one day to the                                                                      month, quarter,
                       next. MP Carry-over                                                                      and year
------------------------------------------------------------------------------------------------------------------------------------
Manual Provisioning    Measures the number of    MP Received                ***                None             For each Campaign,
- Received             manual provisioning                                                                      report by day with
                       records received per                                                                     summaries by week,
                       day. MP Received                                                                         month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Provisioned            Measures the number of    Provisioned                ***                None             For each Campaign,
                       completed Manual                                                                         report by day with
                       Provisioning records.                                                                    summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Exception -            Measures the number of    ECA                        ***                None             For each Campaign,
Cancelled Accounts     cancelled accounts                                                                       report by day with
                       among the Manual                                                                         summaries by week,
                       Provisioning records.                                                                    month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Exception - Already    Measures the number of    EAP                        ***                For each         For each Campaign,
Provisioned            already provisioned                                                     Campaign         report by day with
                       accounts among the                                                                       summaries by
                       Manual Provisioning
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 17 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                       records.                                                                                 week, month,
                                                                                                                quarter, and year
------------------------------------------------------------------------------------------------------------------------------------
Exception - Invalid    Measures the number of    EIRP                       ***                None             For each Campaign,
Rate Plan / Promo /    invalid rate plan or                                                                     report by day with
Feature                promotion or features                                                                    summaries by week,
                       among the Manual                                                                         month, quarter,
                       Provisioning records.                                                                    and year
------------------------------------------------------------------------------------------------------------------------------------
Exception -            Measures the number of    EDR                        ***                None             For each Campaign,
Duplicate Records      duplicate records                                                                        report by day with
                       accounts among the                                                                       summaries by week,
                       Manual Provisioning                                                                      month, quarter,
                       records.                                                                                 and year
------------------------------------------------------------------------------------------------------------------------------------
Exception -            Measures the number of    EUR                        ***                None             For each Campaign,
Unworkable Record      unworkable records                                                                       report by day with
                       accounts among the                                                                       summaries by week,
                       Manual Provisioning                                                                      month, quarter,
                       records.                                                                                 and year
------------------------------------------------------------------------------------------------------------------------------------
Manual Provisioning    Measures the number of    (Provisioned + ECA +       ***                None             For each Campaign,
- Resolved             manual provisioning       EAP + EIRP + EDR + EUR)                                        report by day with
                       records completed. MP                                                                    summaries by week,
                       Resolved                                                                                 month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
MP Payroll Hours       Measures the hours        MP Payroll Hours           ***                For each         For each Campaign,
                       worked by manual                                                        Campaign         report by
                       provisioning personnel.                                                                  half-hour
                                                                                                                increment for
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 18 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
MP Records per Hour    Measures the average      (MP Resolved / MP          ***                For each         For each Campaign,
                       number of manual          Payroll Hours)                                Campaign         report by
                       provisioning records                                                                     half-hour
                       worked per hour.                                                                         increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter and
                                                                                                                year
------------------------------------------------------------------------------------------------------------------------------------
Data Entry Errors      Measures the percent      (Data Entry Errors) /      ***                None             For each Campaign,
per 1,000 Pieces of    and rework in the         (Provisioned / 1000)                                           a weekly report
Work                   center. Also reports      Types of Errors: peg                                           with summaries by
                       on the types of errors.   count                                                          month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
On-time Manual         Measures the number of    Based on Priority Plan     ***                None             For each Campaign,
Processing             manually processed        in the Campaign                                                a weekly report
                       records that were         Delivery Package                                               with summaries by
                       processed by priority                                                                    month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
On-time Report         Measures the              (On-time Reports /         ***                None             Report by day with
Generation             percentage of on-time     Total Reports)* 100                                            summaries by week,
                       generation of reports.                                                                   month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Contact Quality        Assigns a value to the    Call Quality Score         For ***%           None             For each Campaign,
Score                  quality of individual                                                                    a weekly report
                       contacts.                                                                                with
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 19 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                    <C>                       <C>                        <C>                <C>              <C>
------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                summaries by
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
Monitored Call         Measures the ratio of     For each TSR: (Weekly      *** telephone      None             For each Campaign,
Percentage             monitored calls to        Monitored Calls / Weekly   calls per ***                       a weekly report
                       received calls.           Received Calls) * 100      for ***                             with summaries by
                                                                            performing in                       month, quarter,
                                                                            excess of ***%                      and year
                                                                            of their ***
                                                                            or *** times
                                                                            per *** for
                                                                            *** with a ***
                                                                            below ***%.
------------------------------------------------------------------------------------------------------------------------------------
Sales                  A measure of contacts     (Sales / Received Calls)   ***                For each         For each Campaign,
                       that result in the        * 100                                         Campaign         report by
                       sale of ancillary                                                                        half-hour
                       items or agreements.                                                                     increment for
                                                                                                                previous day with
                                                                                                                summaries by week,
                                                                                                                month, quarter,
                                                                                                                and year
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 20 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

Appendix E: Campaign Delivery Package

-----------
Sample Sent
-----------

4/13/2004       AT&T Wireless and Phase 2 Solutions Confidential   Page 21 of 52

<PAGE>

[AT&T Wireless Logo]

Appendix F: Quality Monitoring Form

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------
 #                                    Category                                  Score/Detail   Out of
-----------------------------------------------------------------------------------------------------
<S>   <C>                                                                       <C>            <C>
                                     QA Details
-----------------------------------------------------------------------------------------------------
      TSR Name
-----------------------------------------------------------------------------------------------------
      Supervisor Name
-----------------------------------------------------------------------------------------------------
      Source Name
-----------------------------------------------------------------------------------------------------
      QA Date
-----------------------------------------------------------------------------------------------------
      Start Time
-----------------------------------------------------------------------------------------------------
      Stop Time
-----------------------------------------------------------------------------------------------------
      Customer Name
-----------------------------------------------------------------------------------------------------
                                        ***
-----------------------------------------------------------------------------------------------------
1     *** used *** when ***.                                                                   ***
-----------------------------------------------------------------------------------------------------
                                    *** and ***
-----------------------------------------------------------------------------------------------------
2     Used *** and *** of ***.                                                                 ***
-----------------------------------------------------------------------------------------------------
3     Asked *** and ***.                                                                       ***
-----------------------------------------------------------------------------------------------------
4     *** and *** of AT&T Wireless *** and ***.                                                ***
-----------------------------------------------------------------------------------------------------
5     Used *** to *** (for example:  *** that *** to *** *** this *** your                     ***
      ***).
-----------------------------------------------------------------------------------------------------
6     *** and *** for the ***.  *** at *** in ***.                                             ***
-----------------------------------------------------------------------------------------------------
7     Used the *** for the ***.                                                                ***
-----------------------------------------------------------------------------------------------------
8     *** AT&T Wireless *** and ***                                                            ***
-----------------------------------------------------------------------------------------------------
9     *** and ***.                                                                             ***
-----------------------------------------------------------------------------------------------------
10    *** used *** and ***.                                                                    ***
-----------------------------------------------------------------------------------------------------
                                    *** and ***
-----------------------------------------------------------------------------------------------------
11    *** used *** when to *** and the ***.  *** to *** the *** the *** and                    ***
      *** to ***.
-----------------------------------------------------------------------------------------------------
12    *** did not ***, or *** or *** (for example:  *** let me *** my ***,                     ***
      etc.)
-----------------------------------------------------------------------------------------------------
13    *** treated *** with *** and *** did not *** or *** on any *** the ***.                  ***
      *** the *** in a ***.  *** did *** the ***.
-----------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 22 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>   <C>                                                                       <C>            <C>
-----------------------------------------------------------------------------------------------------
14    *** and ***.  *** and ***.                                                               ***
-----------------------------------------------------------------------------------------------------
      *** and ***
-----------------------------------------------------------------------------------------------------
15    *** and *** - ***                                                                        ***
-----------------------------------------------------------------------------------------------------
      ***
-----------------------------------------------------------------------------------------------------
16    *** AT&T Wireless Customer                                                               ***
-----------------------------------------------------------------------------------------------------
17    ***.                                                                                     ***
-----------------------------------------------------------------------------------------------------
      ***
-----------------------------------------------------------------------------------------------------
1     ***.                                                                      ***
-----------------------------------------------------------------------------------------------------
2     ***.  ***.                                                                ***
-----------------------------------------------------------------------------------------------------
3     ***                                                                       ***
-----------------------------------------------------------------------------------------------------
4     *** or ***.                                                               ***
-----------------------------------------------------------------------------------------------------

                                                            Points Available:   100
                                                             Points Received:   100
                                                            Total Percentage:   100.00%
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 23 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

Appendix G: Contacts

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------
                                AT&T Wireless
                               Services, Inc.             Phase 2 Solutions
--------------------------------------------------------------------------------
<S>                            <C>                  <C>
Primary Representative                              Chief Financial Officer
--------------------------------------------------------------------------------
Name                                                ***
--------------------------------------------------------------------------------
Address                                             8901 Raintree Road
--------------------------------------------------------------------------------
                                                    Suite 1000
--------------------------------------------------------------------------------
                                                    Scottsdale, AZ 85260
--------------------------------------------------------------------------------
E-mail address                                      ***@phase2solutions.com
--------------------------------------------------------------------------------
Telephone Number                                    ***
--------------------------------------------------------------------------------
Cellular Telephone Number                           ***
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Designated Alternate                                Account Manager
--------------------------------------------------------------------------------
Name                                                ***
--------------------------------------------------------------------------------
Address                                             8901 Raintree Road
--------------------------------------------------------------------------------
                                                    Suite 1000
--------------------------------------------------------------------------------
                                                    Scottsdale, AZ 85260
--------------------------------------------------------------------------------
E-mail Address                                      ***@phase2solutions.com
--------------------------------------------------------------------------------
Telephone Number                                    ***
--------------------------------------------------------------------------------
Cellular Telephone Number                           ***
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Invoicing                                           Chief Financial Officer
--------------------------------------------------------------------------------
Name                                                ***
--------------------------------------------------------------------------------
Address                                             8901 Raintree Road
--------------------------------------------------------------------------------
                                                    Suite 1000
--------------------------------------------------------------------------------
                                                    Scottsdale, AZ 85260
--------------------------------------------------------------------------------
E-mail Address                                      ***@phase2solutions.com
--------------------------------------------------------------------------------
Telephone Number                                    ***
--------------------------------------------------------------------------------
Cellular Telephone Number                           ***
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Training                                            Training Manager
--------------------------------------------------------------------------------
Name                                                ***
--------------------------------------------------------------------------------
Address                                             8901 Raintree Road
--------------------------------------------------------------------------------
                                                    Suite 1000
--------------------------------------------------------------------------------
                                                    Scottsdale, AZ 85260
--------------------------------------------------------------------------------
E-mail Address                                      ***@phase2solutions.com
--------------------------------------------------------------------------------
Telephone Number                                    ***
--------------------------------------------------------------------------------
Cellular Telephone Number                           ***
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Quality Assurance                                   Quality Assurance Supervisor
--------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 24 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                            <C>                  <C>
--------------------------------------------------------------------------------
Name                                                ***
--------------------------------------------------------------------------------
Address                                             8901 Raintree Road
--------------------------------------------------------------------------------
                                                    Suite 1000
--------------------------------------------------------------------------------
                                                    Scottsdale, AZ 85260
--------------------------------------------------------------------------------
E-mail Address                                      ***@phase2solutions.com
--------------------------------------------------------------------------------
Telephone Number                                    ***
--------------------------------------------------------------------------------
Cellular Telephone Number                           ***
--------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 25 of 52

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[AT&T Wireless Logo]

Appendix H: Glossary

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------
           Term                                               Definitiion                                      Value
-----------------------------------------------------------------------------------------------------------------------
<S>                          <C>                                                                            <C>
Abandoned Calls, After       For Inbound programs or Campaigns, the number of Customers that abandon             #
Queuing                      after queuing
-----------------------------------------------------------------------------------------------------------------------
Abandoned Calls,             For Inbound programs or Campaigns, the number of Customers that abandon             #
Immediately                  immediately
-----------------------------------------------------------------------------------------------------------------------
After Call Work Time         For Inbound or Outbound programs or Campaigns, the time that a TSR spends to     #, time
                             complete the Call after the Customer hangs-up                                    interval
-----------------------------------------------------------------------------------------------------------------------
After Hours Message          For Inbound programs or Campaigns, the number of Customers who receive an           #
                             IVR message that they cannot transfer to a TSR because it is outside of
                             office hours
-----------------------------------------------------------------------------------------------------------------------
All Trunks Busy              Time that all members of a specific trunk group were in use                      #, time
                                                                                                               stamp
-----------------------------------------------------------------------------------------------------------------------
Already Accepted             For Inbound programs or Campaigns, the number of Customers who receive an           #
                             IVR message that they had already accepted their offer
-----------------------------------------------------------------------------------------------------------------------
Available Time               For Inbound or Outbound programs or Campaigns, the time a TSR was ready to       #, time
                             accept Calls, but was not currently involved in Call work                        interval
-----------------------------------------------------------------------------------------------------------------------
Business Response Card       For Inbound programs or Campaigns, the number of pieces of work pending for         #
Carry-over                   Business Response Card processing
-----------------------------------------------------------------------------------------------------------------------
Business Response Card       For Inbound programs or Campaigns, the number of pieces of work received for        #
Received                     Business Response Card processing
-----------------------------------------------------------------------------------------------------------------------
Business Response Card       For Inbound programs or Campaigns, the number of pieces scanned for Business        #
Scans                        Response card processing
-----------------------------------------------------------------------------------------------------------------------
Call Quality Score           A numeric value assigned by Quality Assurance to indicate the quality of            #
                             service for a given Call
-----------------------------------------------------------------------------------------------------------------------
Completed Offers             For Outbound programs or Campaigns, the number of Customers who heard a             #
                             complete offer from a TSR
-----------------------------------------------------------------------------------------------------------------------
Conversions                  For Inbound or Outbound programs or Campaigns, the number of program  or            #
                             campaign offer accepts
-----------------------------------------------------------------------------------------------------------------------
Data Entry Errors            For Manual Provisioning Campaigns, the number of data entry errors                  #
-----------------------------------------------------------------------------------------------------------------------
Dialed Calls                 For Outbound programs or Campaigns, the number of telephone calls placed            #
                             during a specified time period
-----------------------------------------------------------------------------------------------------------------------
Exception - Already          For Manual Provisioning Campaigns, the number of records already provisioned        #
-----------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 26 of 52
<PAGE>

[AT&T Wireless Logo]

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------
           Term                                               Definitiion                                      Value
-----------------------------------------------------------------------------------------------------------------------
<S>                          <C>                                                                            <C>
Provisioned
-----------------------------------------------------------------------------------------------------------------------
Exception - Cancelled        For Manual Provisioning Campaigns, the number of records for cancelled              #
Account                      accounts
-----------------------------------------------------------------------------------------------------------------------
Exception - Duplicate        For Manual Provisioning Campaigns, the number of duplicate records                  #
Record
-----------------------------------------------------------------------------------------------------------------------
Exception - Invalid Rate     For Manual Provisioning Campaigns, the number of records for invalid rate           #
Plan / Promo / Feature       plans, promotions, or features
-----------------------------------------------------------------------------------------------------------------------
Exception - Unworkable       For Manual Provisioning Campaigns, the number of unworkable records                 #
Record
-----------------------------------------------------------------------------------------------------------------------
Handled Calls, After         For Inbound programs or Campaigns, the number of Calls handled after queuing        #
Queuing
-----------------------------------------------------------------------------------------------------------------------
Handled Calls, Immediately   For Inbound programs or Campaigns, the number of Calls handled immediately          #
-----------------------------------------------------------------------------------------------------------------------
Hold Time                    For Inbound programs or Campaigns, the time a Customer spends on hold            #, time
                                                                                                              interval
-----------------------------------------------------------------------------------------------------------------------
Inbound TSR Payroll Hours    For Inbound programs or Campaigns, the number of payroll hours paid to TSRs         #
-----------------------------------------------------------------------------------------------------------------------
IVR Calls                    For Inbound programs or Campaigns, the number of Calls answered by the IVR          #
-----------------------------------------------------------------------------------------------------------------------
IVR Calls "Opt-out" Point    For Inbound programs or Campaigns, a peg-count of what point in the IVR        #, for each
                             script Customers "opt-out. These pointers include the following: Welcome,        counter
                             Enter MIN, Enter SSN, Offer Selection, and Offer Confirmation.
-----------------------------------------------------------------------------------------------------------------------
IVR Calls That "Opt-out"     For Inbound programs or Campaigns, the number of Calls where the caller             #
of the IVR                   "opts-out" of the IVR
-----------------------------------------------------------------------------------------------------------------------
IVR Completions              For Inbound programs or Campaigns, the number of Customers who use the IVR          #
                             to accept their offer
-----------------------------------------------------------------------------------------------------------------------
IVR Transfers to TSR         For Inbound programs or Campaigns, the number of Calls that transfer from           #
                             the IVR to a TSR
-----------------------------------------------------------------------------------------------------------------------
Manual Provisioning          For Manual Provisioning Campaigns, the number of payroll hours paid for data        #
Payroll Hours                entry
-----------------------------------------------------------------------------------------------------------------------
Manual Provisioning          For Manual Provisioning Campaigns, the number of pieces of work pending             #
Carry-over
-----------------------------------------------------------------------------------------------------------------------
Manual Provisioning          For Manual Provisioning Campaigns, the number of pieces of work received            #
-----------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 27 of 52
<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                          <C>                                                                            <C>
-----------------------------------------------------------------------------------------------------------------------
Received
-----------------------------------------------------------------------------------------------------------------------
Maximum Delay                For Inbound programs or Campaigns, a peg count of the maximum time, in           #, time
                             seconds, that a caller waits for a TSR to answer                                 interval
-----------------------------------------------------------------------------------------------------------------------
Non-transferred Calls        For Outbound programs or Campaigns, the number of dialed calls not                  #
                             transferred to a TSR
-----------------------------------------------------------------------------------------------------------------------
Non-transferred Calls        For Outbound programs or Campaigns, a peg-count of why a dialed call was not   #, for each
Pointers                     transferred to a TSR. These pointers include the following: Invalid            counter
                             Signal, FAX Tone, Busy, No Answer, Voice Mail Box, and Abandoned
-----------------------------------------------------------------------------------------------------------------------
Offered Calls                For Inbound programs or Campaigns, the number of offered Calls                      #
-----------------------------------------------------------------------------------------------------------------------
On-time Reports              Number of billing detail, invoice, or performance reports delivered on time         #
-----------------------------------------------------------------------------------------------------------------------
Outbound TSR Payroll Hours   For Outbound programs or Campaigns, the number of payroll hours paid to TSRs        #
                             on outbound programs or Campaigns
-----------------------------------------------------------------------------------------------------------------------
Provisioned                  For Manual Provisioning Campaigns, the number of completed Manual                   #
                             Provisioning records.
-----------------------------------------------------------------------------------------------------------------------
Queue Time                   For Inbound programs or Campaigns, the time an Customer spends in queue          #, time
                             before a Service Representative handles the Call                                 interval
-----------------------------------------------------------------------------------------------------------------------
Queue Time Before            For Inbound programs or Campaigns, the number of queued Calls                    #, time
Abandoning                                                                                                    interval
-----------------------------------------------------------------------------------------------------------------------
Queued Calls                 For Inbound programs or Campaigns, the number of queued Calls                       #
-----------------------------------------------------------------------------------------------------------------------
Received Calls               For Inbound programs or Campaigns, the number of received Calls                     #
-----------------------------------------------------------------------------------------------------------------------
Right Party Contacts         For Outbound programs or Campaigns, the number of dialed calls answered by          #
                             the person legally able to make a decision.
-----------------------------------------------------------------------------------------------------------------------
Sales                        Number of program or Campaign contacts resulting in the sale of ancillary           #
                             equipment or agreements
-----------------------------------------------------------------------------------------------------------------------
Scheduled Call Backs         For Outbound programs or Campaigns, the number of dialed calls where the TSR        #
                             schedules a call back with the Customer to complete their discussion of the
                             offer
-----------------------------------------------------------------------------------------------------------------------
Start List Size              For Outbound programs or Campaigns, the starting size of the calling list           #
-----------------------------------------------------------------------------------------------------------------------
Talk Time                    For Inbound or Outbound programs or Campaigns, the time during an Call that      #, time
                             a TSR spends "talking"                                                           interval
-----------------------------------------------------------------------------------------------------------------------
Test Calls                   For inbound programs or Campaigns, the number of                                    #
-----------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 28 of 52

<PAGE>

[AT&T Wireless Logo]

<TABLE>
<S>                          <C>                                                                            <C>
-----------------------------------------------------------------------------------------------------------------------
                             telephone calls placed for test purposes
-----------------------------------------------------------------------------------------------------------------------
Total Reports                Total number of billing detail, invoice, or performance reports for a            #, time
                             specified time interval                                                          interval
-----------------------------------------------------------------------------------------------------------------------
Weekly Monitored Calls       For Inbound or Outbound programs or Campaigns, the number of Calls monitored        #
                             per week for quality assurance
-----------------------------------------------------------------------------------------------------------------------
Weekly Received Calls        For Inbound or Outbound programs or Campaigns, the number of Received Calls         #
                             per week
-----------------------------------------------------------------------------------------------------------------------
Wrong Numbers                For Outbound programs or Campaigns, the number of dialed calls to wrong             #
                             numbers
-----------------------------------------------------------------------------------------------------------------------
</TABLE>

4/13/2004     AT&T Wireless and Phase 2 Solutions Confidential     Page 29 of 52<PAGE>

                                                                   EXHIBIT 10.10

    CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT
     HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                            [CINGULAR WIRELESS LOGO]

                     Master Services Agreement No. TH120103

                                     Between

                              Cingular Wireless LLC

                                       and

                             Phase 2 Solutions, Inc.

                                       for

                         Contracted Call Center Services

                               [phase 2 logo here]

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 1 of 22

<TABLE>
<S>                                                                           <C>
SECTION 1. DEFINITIONS.....................................................    3
SECTION 2. AFFILIATED COMPANIES............................................    4
SECTION 3. TERM OF AGREEMENT...............................................    4
SECTION 4. ORDERS..........................................................    4
SECTION 5. TERMS OF PAYMENT................................................    6
SECTION 6. PAYMENT AND RECORDS.............................................    6
SECTION 7. INVOICING.......................................................    6
SECTION 8. REPRESENTATIVES.................................................    6
SECTION 9. REPORTS.........................................................    7
SECTION 10. RECORDS AND AUDITS.............................................    7
SECTION 11. BUYER'S INFORMATION............................................    7
SECTION 12. PRIVACY OF CUSTOMER INFORMATION................................    8
SECTION 13. SELLER'S INFORMATION...........................................    8
SECTION 14. OWNERSHIP OF WORK PRODUCT......................................    8
SECTION 15. PATENT AND OTHER PROPRIETARY RIGHTS INFRINGEMENT...............    9
SECTION 16. TAX............................................................    9
SECTION 17. ASSIGNMENT BY SELLER...........................................   10
SECTION 18. ASSIGNMENT BY BUYER............................................   10
SECTION 19. LICENSES.......................................................   10
SECTION 20. SELLER OVERDEPENDENCE..........................................   10
SECTION 21. WARRANTY FOR SERVICES..........................................   10
SECTION 22. NON-EXCLUSIVE RIGHTS...........................................   11
SECTION 23. PUBLICITY......................................................   11
SECTION 24. PERFORMANCE OF WORK............................................   11
SECTION 25. INDEPENDENT CONTRACTOR.........................................   12
SECTION 26. SECURITY.......................................................   12
SECTION 27. MBE/WBE/DVBE PARTICIPATION.....................................   12
SECTION 28. CONFLICT OF INTEREST...........................................   13
SECTION 29. CHOICE OF LAW/VENUE............................................   14
SECTION 30. FACILITY RULES AND GOVERNMENT CLEARANCE........................   14
SECTION 31. RIGHT OF ACCESS................................................   14
SECTION 32. DEFAULT........................................................   14
SECTION 33. COMPLIANCE WITH LAWS...........................................   14
SECTION 34. RELEASES VOID..................................................   14
SECTION 35. AMENDMENTS AND WAIVERS.........................................   14
SECTION 36. SEVERABILITY...................................................   15
SECTION 37. CONTINGENCY....................................................   15
SECTION 38. INSURANCE......................................................   15
SECTION 39. INDEMNITY......................................................   16
SECTION 40. SURVIVAL OF OBLIGATIONS........................................   17
SECTION 41. ***............................................................   17
SECTION 42. NOTICES........................................................   17
SECTION 43. SECURITY REQUIREMENTS FOR SYSTEM OR NETWORK ACCESS BY
            CONTRACTORS....................................................   18
SECTION 44. CONSTRUCTION AND INTERPRETATION................................   20
SECTION 45. LIMITATION OF LIABILITY........................................   21
SECTION 46. ***............................................................   21
SECTION 47. TECHNICAL SUPPORT..............................................   21
SECTION 48. WORK DONE BY OTHERS............................................   21
SECTION 49. INCORPORATION BY REFERENCE.....................................   21
</TABLE>

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 2 of 22

<TABLE>
<S>                                                                           <C>
SECTION 50. ENTIRE AGREEMENT...............................................   22
</TABLE>

APPENDIX 1 - MBE/WBE/DVBE RESULTS REPORT FORM
APPENDIX 2 - EXECUTIVE ORDERS AND FEDERAL REGULATIONS
APPENDIX 3 - USER CERTIFICATION

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 3 of 22

This agreement (hereinafter "Agreement") is made by and between CINGULAR
WIRELESS LLC, a Delaware limited liability company, (hereinafter "Buyer"), and
PHASE 2 SOLUTIONS, INC., a privately held Arizona corporation, (hereinafter
"Seller"), each of which may be referred to in the singular as "Party" or in the
plural as "Parties."

Whereas Buyer is desirous of obtaining call center services to be provided by
Seller, which has sufficient expertise and experience in rendering such services
to meet the particular needs of Buyer.

NOW, THEREFORE, Buyer and Seller enter into this Agreement on the following
terms and conditions.

SECTION 1. DEFINITIONS
----------------------

     "Accept" or "Acceptance" means Buyer's acceptance of the Material or
     Services ordered by Buyer and provided by Seller as specified in
     corresponding Orders. Buyer's Acceptance shall occur no earlier than
     Seller's Delivery of Material and/or Services in strict compliance with the
     Specifications.

     "Acceptance Date" means the date on which Buyer Accepts Material and/or
     Services.

     "Affiliate" means (1) a company, whether incorporated or not, which owns,
     directly or indirectly, a majority interest in either Party (a "parent
     company"), and (2) a company, whether incorporated or not, in which a five
     percent (5%) or greater interest is owned, either directly or indirectly,
     by: (i) either Party or (ii) a parent company.

     "Agreement" shall have the meaning specified in the Section called "Entire
     Agreement."

     "Cancellation" means the occurrence by which either Party puts an end to
     this Agreement or Orders placed under this Agreement for breach by the
     other, and its effect is the same as that of "Termination" and, except as
     otherwise provided for herein, the canceling Party also retains any remedy
     for breach of the whole Agreement or any unperformed balance.

     "Delivery" means Seller's obligation to provide Material and/or Services
     that strictly conform to the Specifications. Seller completes Delivery: (i)
     upon Buyer's possession of the Material if Seller is not required to
     provide additional Services, such as installation, (ii) upon completing
     such additional Services, if Seller is required to provide such Services in
     connection with providing Material, or (iii) for Services, upon completing
     the provision of Services. Notwithstanding the above, Delivery shall not be
     deemed completed until the Seller causes the Material and Services to
     strictly conform to the Specifications.

     "Delivery Date" means the date on which the Parties agree Seller is
     scheduled in this Agreement or an Order to complete its Delivery.

     "Documentation" means all documentation, including, but not limited to,
     user and system manuals and instructions and training materials in machine
     readable or printed form, and Seller's written Specifications.

     "Information" all ideas, discoveries, concepts, know-how, trade secrets,
     techniques, designs, Specifications, drawings, sketches, models, manuals,
     samples, tools, computer programs, technical information, and other
     confidential business, customer or personnel information or data, whether
     provided orally, in writing, or through electronic or other means.

     "Laws" shall have the meaning specified in the Section called "Compliance
     with Laws."

     "Liability" means all losses, damages, expenses, costs, penalties, fines
     and fees, including reasonable attorneys' fees, arising from or incurred in
     connection with a claim or cause of action related to performance or
     omission of acts under this Agreement or any Order, including, but not
     limited to, claims or causes of actions brought by third parties.

     "Material" means a unit of equipment, apparatus, components, tools,
     supplies, material, Documentation, hardware, or firmware thereto, or
     software purchased or licensed hereunder by Buyer from Seller, including

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 4 of 22

     third party Material provided or furnished by Seller in connection with the
     Services provided hereunder. Material shall be deemed to include any
     replacement parts.

     "Order" means such purchase orders, work orders, forms, memoranda or other
     written communications as may be delivered to Seller for the purpose of
     ordering Services hereunder.

     "Service(s)" means any and all labor or service provided in connection with
     this Agreement or an applicable Order, including, but not limited to,
     consultation, engineering, installation, removal, maintenance, training,
     technical support, repair, and programming. The term "Service" shall also
     include any Material, including any Documentation, provided by Seller in
     connection with providing the Services.

     "Specifications" mean (i) Seller's applicable Specifications and
     descriptions, including any warranty statements, and (ii) Buyer's
     requirements, Specifications, and descriptions specified in, or attached
     to, this Agreement or an applicable Order, which shall control over an
     inconsistency with Seller's Specifications and descriptions.

     "Termination" means the occurrence by which either Party, pursuant to the
     provisions or powers of this Agreement or pursuant to laws and regulations,
     puts an end to his Agreement and/or Orders placed under this Agreement
     other than for breach. On "Termination" all executory obligations are
     discharged, but any right based on breach of performance survives except as
     otherwise provided herein.

     "Work" means all Material and Services, collectively, that Seller is
     supplying pursuant to Orders placed under this Agreement.

SECTION 2. AFFILIATED COMPANIES
-------------------------------

     2.01 Seller agrees that an Affiliate may place Orders with Seller that
     incorporate the terms and conditions of this Agreement, and that the term
     "Buyer" shall be deemed to refer to an Affiliate when an Affiliate places
     an Order with Seller under this Agreement. Each Order constitutes a
     separate, distinct and independent contract between Seller and the Buyer
     placing the Order. An Affiliate will be responsible for its own
     obligations, including but not limited to, all charges incurred in
     connection with such Order. The Parties agree that nothing in this
     Agreement will be construed as requiring Buyer to indemnify Seller, or to
     otherwise be responsible, for any acts or omissions of an Affiliate, nor
     shall anything in this Agreement be construed as requiring an Affiliate to
     indemnify Seller, or to otherwise be responsible, for the acts or omissions
     of Buyer.

SECTION 3. TERM OF AGREEMENT
----------------------------

     3.01 The term of this Agreement shall be effective 11 November 2003
     ("Effective Date"), and shall continue until terminated by Buyer at any
     time, with or without cause, upon at least thirty (30) days prior written
     notice to Seller, or until terminated by either party, pursuant to the
     terms hereof, upon a breach by the other.

SECTION 4. ORDERS
-----------------

     4.01 This Agreement contemplates the future execution by Buyer and Seller
     of one or more written Orders. Each Order shall be executed by both parties
     and shall contain at a minimum the information specified in this Agreement.
     All transactions between Buyer and Seller during the term of this Agreement
     shall be covered by this Agreement and any applicable Order unless the
     parties agree otherwise in writing.

     4.02 Each properly executed Order shall be deemed, upon its execution, to
     incorporate the terms of this Agreement. If the Order conflicts with the
     terms and conditions of this Agreement, the terms and conditions of this
     Agreement shall control unless otherwise agreed to under a "Special
     Considerations" section of the Order.

     4.03 Seller will furnish call center services ("Services," as defined in
     Section 4 below) to Buyer as specified in Orders. Such Orders or its
     respective Specification for Purchase Order, at a minimum, shall specify
     the information outlined below:

          a)   A reference to this Agreement.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 5 of 22

          b)   A detailed description of the Services to be performed by Seller.

          c)   A statement defining all deliverables and their associated due
               dates.

          d)   The name, address, and telephone number of Seller's contact
               (hereinafter the "Seller Contact").

          e)   The name, address, and telephone number of Buyer's contact
               (hereinafter the "Buyer Contact").

          f)   An enumeration of any items of expense authorized for
               reimbursement to Seller, as well as the basis for such
               reimbursement.

          g)   The maximum total expenditure authorized, which is understood to
               mean (1) a dollar amount or time limit beyond which Seller may
               not invoice for Services under a specific Order, and (2) a dollar
               amount or time limit beyond which Seller is not required to
               expend effort or provide Services under a specific Order without
               prior written agreement to a revised amount. When this
               specification of a maximum total expenditure is not feasible, at
               the Buyer's option the hourly, daily or unit rate of Seller may
               be substituted.

          h)   A statement defining the commencement and completion dates of
               work to be performed.

          i)   Invoicing instructions.

          j)   A unique identifying serial number assigned by Buyer's Contact.

          k)   Signatures of representatives authorized by Buyer and Seller to
               execute the Order.

          l)   Special Considerations, if appropriate.

     4.04 Individual Orders may be terminated by Buyer upon fourteen (14) days
     written notice to Seller.

     4.05 Buyer, without prejudice to any right or remedy on account of any
     failure of Seller to perform its obligations under this Agreement. may at
     any time terminate the performance of the work under any Order, in whole or
     in part, by written notice to Seller specifying the extent to which the
     performance of the work is terminated and the date upon which such
     termination becomes effective. In the event of such termination, other than
     for the failure of Seller to perform its obligations under this Agreement,
     Seller shall be entitled to payment for Services rendered prior to the
     effective date of termination and for expenses properly reimbursable under
     this Agreement; provided, however, that payment of any such amounts by
     Buyer shall be subject to any provision for the limit of expenditures set
     forth in the Order. The payment of such amounts by Buyer shall be in full
     settlement of any and all claims of Seller of every description, including
     profit.

     4.06 If Seller fails to meet its service level commitments under this
     Agreement Seller must present a cure notice to Buyer within three (3)
     business days of breach. Said cure notice shall include action to be taken
     by Seller to cure the breach and corresponding timeline for cure to become
     effective. If either Party fails to cure a material default under this
     Agreement or applicable Order within thirty (30) days after written notice,
     then, in addition to all other rights and remedies, the Party not in
     default may Cancel this Agreement and/or the Order under which the default
     occurred. Notwithstanding the foregoing, if the material default is a
     breach of the Compliance with Laws Section of this Agreement, the Party not
     in default may, upon providing written notice, Cancel the Agreement
     immediately. Additional provisions for Cancellation of Orders hereunder are
     set forth in this Agreement.

     4.07 In the event of termination of this Agreement or any Order issued
     hereunder, affected Buyer property and work in Seller's possession shall be
     forwarded promptly to Buyer.

SECTION 4. SERVICES
-------------------

     4.01 "Services" as used herein shall mean Seller's inbound, outbound and
     third-party verification call center services as described in properly
     executed Orders. Any other contemplated Services must be ordered pursuant
     to a separate, properly executed Agreement between Buyer and Seller .
     Furthermore, tangible software and/or software products shall not be
     ordered pursuant to this Agreement, but by a separate, properly executed
     Agreement between Buyer and Seller.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 6 of 22

SECTION 5. TERMS OF PAYMENT
---------------------------

     5.01 Net 30 days after receipt of invoice.

     5.02 Buyer may withhold payment for non-conforming and/or non-complying
     Services.

SECTION 6. PAYMENT AND RECORDS
------------------------------

     6.01 Buyer shall pay Seller for Services under this Agreement in accordance
     with rates specified in Orders issued hereunder. Such rates, including any
     applicable discount schedules, shall not exceed those shown in an Order
     incorporated herein by this reference.

     6.02 Seller's employees' vacations and holidays shall be paid by Seller in
     accordance with Seller's policies. Seller shall schedule vacations for its
     employees so as not to interfere with or delay the Services to be provided
     for Buyer under the Order.

     6.03 Buyer may specify a limit on Services to be provided under an Order by
     designating a monetary amount and/or time limit. Seller shall not perform
     Services beyond the point where billing would exceed the specified limit
     without additional authorization in writing from Buyer. Seller agrees to
     notify the Buyer Contact when ninety percent (90%) of the limit specified
     in an Order is reached.

     6.04 When required, Buyer shall furnish Seller with information relative to
     Buyer's applicable standards and specifications, all of which is subject to
     the Section entitled "BUYER'S INFORMATION" and is to be returned to Buyer
     at the expiration, cancellation or termination of the Agreement or Order,
     as the case may be. All information furnished by Buyer to Seller, or
     obtained by Seller hereunder or in contemplation hereof, shall remain
     Buyer's property. Should Buyer desire to alter such standards or
     specifications with respect to any Order after such Order has been issued
     and accepted, Seller shall advise Buyer in the event adjustment of the
     payment rate or time schedule referred to in the original Order is
     necessitated by such alterations. In the event such adjustment is
     acceptable to Buyer, Buyer shall issue a new or revised Order.

     6.05 Supplier agrees to accept standard, commercial methods of payment and
     evidence of payment obligation including, but not limited to, credit card
     payments, procurement card payments, Buyer's purchase orders and electronic
     fund transfers in connection with the purchase of the Material and
     Services.

     6.06 Supplier agrees to implement Buyer's procurement card solution as a
     method of payment for Services rendered. This payment method will be
     implemented at a time of Buyer's choosing.

SECTION 7. INVOICING
--------------------

     7.01 Invoices shall reference the Order number and this Agreement number.

     7.02 Buyer may, in its sole discretion and without penalty, refuse payment
     on any disputed portion of an incorrect invoice. Buyer shall notify Seller
     of such refusal within thirty (30) days of receipt of an incorrect invoice.
     Buyer shall pay the portion of any invoice it deems correct without
     forfeiting its right not to pay incorrect portions of such invoice. Seller
     shall investigate and correct any disputed portions of an invoice within
     thirty (30) days after notification from Buyer.

     7.03 In the event a portion of an invoice is paid and subsequently disputed
     by Buyer, Seller shall investigate and resolve such dispute within thirty
     (30) days of notification from Buyer. Within forty-five (45) days following
     notification, any overpayment discovered shall be, at Buyer's option,
     refunded to Buyer or credited against amounts owed to Seller.

SECTION 8. REPRESENTATIVES
--------------------------

     8.01 Services performed under this Agreement are subject to contract
     administration activities by Buyer's Representatives. Such activities
     include, but are not limited to, monitoring Seller's performance, Agreement
     interpretation and amendment, maintenance of Agreement information in
     Buyer's database, inspecting and accepting work performed, verifying work
     completion, and validating charges rendered on Seller's invoices. All
     Services provided by Seller under this Agreement are subject to such
     activities. In

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 7 of 22

     addition to or in lieu of Buyer's Representative, contract administration
     activities may be performed by the individuals designated as Buyer's
     Delegate, or others as may be designated by Buyer in writing.

     8.02 Buyer's Representatives shall be the Contract Manager and the Buyer
     Contact listed in each individual Order.

SECTION 9. REPORTS
------------------

     9.01 Seller shall render quarterly reports on or before the fifteenth
     calendar day of the mouths of January, April, July and October containing
     the information detailed below. Completed reports shall be sent to the
     Buyer's address specified in the Section entitled "NOTICES." The following
     information shall be provided for each preceding quarter:

          (1) Year-To-Date total dollars invoiced

SECTION 10. RECORDS AND AUDITS
------------------------------

     10.01 Seller shall maintain complete and accurate records of all amounts
     billable to and payments made by Buyer under each Order in accordance with
     generally accepted accounting practices. Seller shall retain such records
     for a period of three (3) years from the date of final payment for Services
     covered by each Order.

     10.02 Buyer and its authorized agents and representatives shall have the
     right to audit such records of Seller during the respective periods in
     which Seller is required to maintain such records, including, without
     limitation, the right of access to such records on Seller's premises,
     rights to inspect and photocopy same, and the right to retain copies of
     such records outside of Seller's premises with appropriate safeguards, if
     such retention is deemed necessary by Buyer in its sole discretion. The
     correctness of Seller's billing shall be determined from the result of such
     audits. Buyer shall also have such above-described auditing rights with
     respect to Seller's agents, contractors, or subcontractors.

     10.03 Seller will provide Buyer quarterly and annual financial statements
     consistent with GAAP upon request.

SECTION 11. BUYER'S INFORMATION
-------------------------------

     11.01 Scope of Buyer's Information. Seller acknowledges that Seller may
     acquire information and material that is the Buyer's confidential,
     proprietary or trade secret information. As used herein, "Buyer's
     Information" includes, but is not limited to, all such information and
     documents disclosed by or on behalf of the Buyer, whether written or oral,
     in the course of this Agreement or in contemplation hereof including,
     without limitation, all Specifications, drawings, sketches, schematics,
     models, samples, tools, algorithms, technical or business information,
     research and development, production and engineering processes, costs,
     profit and margin information, Buyer lists and marketing, production and
     future business plans. Buyer's Information also includes Work Product as
     defined herein.

     11.02 Use of Buyer's Information. Seller agrees to take all steps
     reasonably necessary to hold in trust and confidence the Buyer's
     Information. Seller hereby agrees to hold Buyer's Information in strict
     confidence and not to disclose it to third parties or to use it, in any
     way, other than as permitted under this Agreement. Seller will limit the
     disclosure of the Buyer's Information to employees with a need to know who:
     (i) have been advised of the proprietary nature thereof; and (ii) have in
     writing either acknowledged a specific obligation to maintain the
     confidentiality of Buyer's Information or agreed to protect and keep
     confidential all proprietary information to which they have access in the
     scope of their employment. Seller's obligations set forth herein shall
     remain in effect during the term of this Agreement and for two (2) years
     thereafter, but such obligation of confidentiality will not expire for
     Buyer's information considered or deemed to be a trade secret under
     applicable law.

     11.03 Exceptions. Notwithstanding the other provisions of this Agreement,
     nothing received by Seller from Buyer will be considered to be Buyer's
     Information if : (i) it has been made publicly available other than by a
     breach of this Agreement; (ii) it has been rightfully and lawfully received
     by Seller from a third

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 8 of 22

     party without breach of confidentiality limitations; (iii) it has been
     independently developed by Seller personnel having no access to Buyer's
     Information; (iv) it was known by Seller prior to its first receipt from
     Buyer; (v) it is hereafter disclosed by Buyer without restriction on
     further disclosure; or (vi) it is disclosed pursuant to a court order,
     subpoena or by operation of law, provided Seller has given Buyer prior
     advance written notice in order that Buyer may attempt to obtain a
     protective order limiting disclosure and use of the information disclosed.

     11.04 Seller hereby agrees that every individual person including but not
     limited to employees, consultants, subcontractors, agents, representatives
     and other third parties who perform under this Agreement shall execute the
     appropriate documents to undertake obligations of confidentiality
     consistent with the terms set forth herein. Seller hereby agrees to provide
     evidence of such duly executed documents to Buyer upon request.

SECTION 12. PRIVACY OF CUSTOMER INFORMATION
-------------------------------------------

     12.01 Seller hereby acknowledges that information regarding Buyer's
     customers, such as their account information, (including by way of example,
     name, address, telephone number, credit card information or social security
     number) ("Customer Information") is subject to certain privacy laws and
     regulations, as well as the requirements of Buyer. Such Customer
     Information is be considered private, sensitive and confidential.
     Accordingly, with respect to Customer Information, Seller agrees to:

          a)   Not use any Customer Information or "customer proprietary network
               information" for any purpose except as expressly authorized by
               Buyer in writing;

          b)   Make no disclosure of Customer Information to any party other
               than Buyer except as expressly authorized by Buyer in writing;

          c)   Not incorporate any Customer Information into any database other
               than in a database maintained exclusively for the storage of
               Buyer's Customer Information;

          d)   Not incorporate any data from any of Seller's other customers,
               including other Affiliates of Buyer, into the aforesaid Customer
               database;

          e)   Make no sale, license or lease of Customer Information to any
               other party;

          f)   Restrict access to Customer Information to only those employees
               of Seller with a need to know and to use only for the purposes
               set forth in this Agreement.

SECTION 13. SELLER'S INFORMATION
--------------------------------

     13.01 No information including without limitation specifications, drawings,
     sketches, schematics, models, samples, tools, computer or other apparatus
     programs, technical or business information or data, written, oral or
     otherwise (col1ectively called "Seller's Information"), provided by Seller
     to Buyer under this Agreement, or in contemplation of this Agreement, shall
     be considered by Seller to be confidential or proprietary.

SECTION 14. OWNERSHIP OF WORK PRODUCT
-------------------------------------

     14.01 *** hereby agrees that *** shall own ***, *** and ***, including but
     not limited to ***, and *** in *** and *** or ***, whether *** or ***,
     which ***, or are *** or *** to *** by *** or *** or *** of its *** or ***
     (collectively "***") under this Agreement ("Work Product").

     14.02 *** hereby agrees that the Work Product is being developed as a "work
     made for hire", provided the Work Product qualifies as such in accordance
     with the United States laws. If, for any reason, *** is ever held or deemed
     to be the owner of any intellectual property rights set forth herein in the
     Work

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                    Page 9 of 22

     Product, then *** hereby irrevocably assigns to *** all such right, title
     and interest and agrees to execute all documents necessary to implement and
     confirm the letter and intent of this section.

     14.03 The Work Product is deemed to be *** Information hereunder and,
     except as permitted herein, shall not be used or disclosed by *** without
     *** express written approval.

     14.04 To the extent necessary for *** to exercise its right, title and
     interest in the Work Product, if the Work Product contains materials *** or
     others previously or independently developed, patented or copyrighted and
     not developed hereunder, *** hereby grants *** an irrevocable, perpetual,
     world-wide, royalty-free license to use, copy, modify, distribute, publicly
     display, publicly perform, import, manufacture, have made, sell, offer to
     sell, exploit and sublicense such materials to the extent necessary for ***
     to exercise its right, title and interest in the Work Product.

     14.05 *** hereby agrees to acquire from every individual person, including
     but not limited to its Associates and other third parties who perform under
     this Agreement such assignments, rights and covenants as to assure that ***
     shall receive and have the ability to maintain all right, title and
     interest in the Work Product. *** hereby agrees to provide evidence of such
     duly executed documents to *** upon request.

SECTION 15. PATENT AND OTHER PROPRIETARY RIGHTS INFRINGEMENT
------------------------------------------------------------

     15.01 Seller shall indemnify, defend and hold Buyer harmless, at Seller's
     expense, against any claim, suit or proceeding resulting from, relating to
     or arising out of a claim that any use of the Work Product and/or Services
     constitutes an infringement or contributory infringement of a patent,
     copyright, trademark or other proprietary right or a misappropriation of a
     trade secret of a third party. Seller's obligation to indemnify shall
     include, without limitation, an obligation to pay any costs including, but
     limited to, reasonable attorneys' fees, expert witness fees, expenses,
     damages awarded to third parties and costs incurred by Buyer. Seller may
     settle, at Seller's sole expense, any claim, suit or other action for which
     Seller is responsible under this section provided that such settlement
     shall not limit, unduly interfere with or otherwise adversely affect the
     rights herein granted to Buyer or Seller's obligations under this Agreement
     or impose any additional liability on Buyer. Buyer reserves the right to
     employ counsel at its own expense and participate in the defense and/or
     settlement of any claim.

     15.02 Buyer shall notify Seller of any claim of infringement of which it
     becomes aware and for which it believes Seller is responsible under this
     section. Buyer shall provide Seller with reasonable assistance in the
     defense of any such claim. Within thirty (30) days from receipt of notice
     from Buyer of an alleged infringement claim, Seller shall acknowledge
     receipt of such notice to Buyer in writing and provide Buyer its position
     with respect to the allegations.

     15.03 Upon notice of an alleged infringement and if in Seller's opinion,
     such a valid claim is likely, or alternatively, if Buyer's rights hereunder
     are restricted by Seller or a valid court order, then Seller shall at its
     option and sole expense: (i) procure the right to continue using the
     alleged infringing material; (ii) replace the material with non-infringing
     material which is equivalent in features, functionality and quality; or
     (iii) modify the material to make it non-infringing while retaining all
     original features, functionality and quality.

SECTION 16. TAX
---------------

     16.01 Seller shall add to the invoice an amount equal to any applicable
     local, state or federal taxes, however designated, that may be validly
     levied or based upon this Agreement or upon the Services furnished
     hereunder, excluding the following taxes:

          a)   Ad valorem personal property taxes;

          b)   State and local privilege and excise taxes based on gross
               revenue;

          c)   Taxes based on or measured by Seller's net income; and

          d)   Any taxes or amounts in lieu thereof paid or payable by Seller in
               respect of the foregoing excluded items.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 10 of 22

     16.02 Seller shall bill applicable taxes as separate items on Seller's
     invoices and shall not include them in the purchase price. Buyer may have
     Seller contest with the imposing jurisdiction, at Buyer's expense, any such
     taxes that Buyer deems are improperly levied.

     16.03 Seller must collect all appropriate state and local sales and use
     taxes from Buyer on all sales of a taxable tangible personal property and
     taxable services and timely remit all applicable taxes to the appropriate
     taxing authorities.

     16.04 Buyer shall not pay or otherwise be liable or responsible for any
     penalty, additional tax, costs or interest assessed or levied by any taxing
     authority resulting from Seller's failure to file any return, form, or
     information statement such taxing authority requires. Seller hereby
     indemnifies, defends and holds Buyer harmless against any such penalty,
     additional tax, costs or interest.

SECTION 17. ASSIGNMENT BY SELLER
--------------------------------

     17.01 Seller must have Buyer's written consent before Seller assigns or
     otherwise delegates any work it is to perform under this Agreement, in
     whole or in part, or assigns any of its rights, interests or obligations
     hereunder. Seller shall deliver to Buyer written notice of Seller's intent
     to assign at least thirty (30) days before assignment. Any assignment to
     which Buyer has not consented shall be void, except where Seller assigns
     its rights to receive monies pursuant to this Agreement. In such case,
     Seller only needs to notify Buyer in writing. However, Seller cannot assign
     monies due if Seller tries to transfer to the assignee any of Seller's
     other rights or obligations hereunder. Seller shall not make an assignment
     that prevents Buyer from dealing solely and directly with Seller on all
     matters pertaining to this Agreement. Such matters include amending this
     Agreement and/or settling amounts due either party by the other hereunder.

     17.02 Seller agrees not to subcontract the services to be performed, in
     whole or in part, without written request to and the prior written consent
     of Buyer's Contract Manager designated in the Section entitled "NOTICES."
     Seller shall remain primarily liable to Buyer for the performance of all
     subcontracted services provided pursuant to this Agreement.

SECTION 18. ASSIGNMENT BY BUYER
-------------------------------

     18.01 Buyer may assign this Agreement and its rights and may delegate its
     duties under this Agreement either in whole or in part, at any time and
     without Seller's consent, to any present or future Affiliated Company or
     successor company of Buyer. Buyer shall give Seller written notice of such
     assignment or delegation. The assignment shall not affect or diminish any
     rights or duties that Seller or Buyer may then or thereafter have as to
     Services ordered by Buyer before the effective date of the assignment.
     Written notice to the Seller releases and discharges Buyer, to the extent
     of the assignment, from all further duties under this Agreement, except
     with respect to Services that Buyer ordered before the effective date of
     the assignment.

SECTION 19. LICENSES
--------------------

     19.01 Except as otherwise provided in this Agreement, Buyer grants no
     licenses, express or implied, to Seller under any patents, copyrights,
     trademarks, trade secrets or any other intellectual property.

SECTION 20. SELLER OVERDEPENDENCE
---------------------------------

     20.01 Buyer has no way to know Seller's dependence on revenues from sales
     to Buyer in proportion to Seller's revenues from other customers. To
     protect Buyer from a situation in which Seller is too dependent upon Buyer
     for said sales, Seller agrees to release and hold Buyer harmless from any
     and all claims and liabilities relating to Seller's financial stability
     that may result from Buyer's termination of this Agreement for any reason
     whatsoever.

SECTION 21. WARRANTY FOR SERVICES
---------------------------------

     21.01 Seller warrants to Buyer that the Services provided under this
     Agreement shall be performed in a fully workmanlike manner to Buyer's
     satisfaction and in accordance with the specifications set forth in

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 11 of 22

     each Order. The Buyer Contact designated in any Order shall in his/her sole
     discretion determine the quality and acceptability of the Services
     performed pursuant to this Agreement.

SECTION 22. NON-EXCLUSIVE RIGHTS
--------------------------------

     22.01 It is expressly understood and agreed that this Agreement does not
     grant Seller an exclusive privilege to sell to Buyer any or all Services of
     the type described in the Section entitled "Services" which Buyer may
     require. Buyer reserves the right to contract with other suppliers for the
     procurement of comparable services. In addition, Buyer shall determine, at
     Buyer's sole discretion, the extent to which Buyer will market, advertise,
     promote, support, or otherwise assist in further offerings of the Services.

SECTION 23. PUBLICITY
---------------------

     23.01 Seller agrees to submit to Buyer all advertising, sales promotions,
     press releases, and other publicity matters relating to this Agreement or
     mentioning or implying the trade names, logos, trademarks or service marks
     (collectively called "Marks") of Buyer and/or any of its Affiliated
     companies or language from or by which the connection of said Marks
     therewith may be inferred or implied, or mentioning or implying the names
     of any personnel of Buyer and/or any of its Affiliated companies. Seller
     further agrees not to publish or use such advertising, sales promotions,
     press releases, or publicity matters without Buyer's prior written consent.

SECTION 24. PERFORMANCE OF WORK
-------------------------------

     24.01 All work performed by Seller under any Order may be monitored through
     the use of status reports. Contents of such status reports, their frequency
     and the Seller's employees required to submit such status reports shall be
     specified in the Order.

     24.02 Seller reserves the right to make *** upon reasonable notice to the
     *** at logical breakpoints of the work. In the event of any ***, *** shall
     not be *** for the time required to *** the ***. The amount of ***, if any,
     shall be *** and *** to by the *** Contact and the *** Contact.

     24.03 When in the Seller's opinion it has completed the Services described
     in an Order, Seller shall provide written notification of such fact to
     Buyer. Buyer shall have an acceptance period of thirty (30) days, unless
     otherwise specified in the Order, from the date of Seller's notice in which
     to perform reviews to determine if the Services have been completed in
     accordance with specifications. On or prior to the expiration of such
     acceptance period Buyer shall have the right to give written notice of
     unsatisfactory performance and rejection of same.

     24.04 Seller shall *** the *** to *** any *** found by *** during the ***.
     *** found to be of ***'s *** shall be *** by *** at its ***. Such *** shall
     *** and be *** as *** as is reasonably possible.

     24.05 If the *** are found to be not of ***'s ***, *** shall *** for the
     *** and *** of (1) its ***, and (2) such *** performs, if requested by ***.
     The period from the time *** is *** to make *** and *** until *** those ***
     shall not be *** as *** of the ***. If *** are ***, upon *** of ***'s ***
     that the *** have been ***, the *** shall *** subject to the *** as
     specified above. However, in no event shall the *** of an *** of *** be
     less than ***.

     24.06 If such unsatisfactory Services are material and have not been
     corrected within a reasonable time, Buyer may, in addition to all other
     rights and remedies provided by law or this Agreement, Cancel this
     Agreement and/or any affected Order.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 12 of 22

SECTION 25. INDEPENDENT CONTRACTOR
----------------------------------

     25.01 Seller shall perform all work in connection with the Services
     described in the Agreement as an independent contractor and not as the
     agent or employee of Buyer. All persons furnished by Seller shall be for
     all purposes solely the Seller's employees or agents and shall not be
     deemed to be employees of Buyer for any purpose whatsoever. Seller shall
     furnish, employ, and have exclusive control of all persons to be engaged in
     performing Services under this Agreement and shall prescribe and control
     the means and methods of performing such Services by providing adequate and
     proper supervision. Seller shall be solely responsible for compliance with
     all rules, laws, and regulations relating to employment of labor, hours of
     labor, working conditions, payment of wages, and payment of taxes, such as
     employment, Social Security, and other payroll taxes, including withholding
     and timely remitting applicable contributions from such persons when
     required by law.

SECTION 26. SECURITY
--------------------

     26.01 Buyer may conduct, for security reasons, a background investigation
     on the Seller and its principal parties or personnel. Seller shall
     cooperate with Buyer in this endeavor and shall provide any necessary
     information. Buyer is under no obligation to provide a copy of the
     background investigation to Seller. Seller waives any and all rights it may
     have in any information it provides to Buyer.

     26.02 Seller shall conduct, at its expense, background investigations on
     Seller's personnel prior to supplying such personnel to Buyer. Seller's
     personnel shall include Seller's employees, agents and/or subcontractors.
     At Buyer's request, Seller shall provide copies of the background
     investigations to Buyer.

     26.03 Seller shall not assign to Buyer's project(s) any personnel convicted
     of a misdemeanor relating to computer security, theft, violence, or fraud
     or any personnel with a record of felony conviction of any kind.

     26.04 In fulfilling the obligations under this Section, Seller shall comply
     with all laws, rules, and regulations about making investigative reports
     and the disclosure of the information contained therein. Seller shall
     indemnify, defend, and hold Buyer harmless against any wrongful disclosure
     by Seller, its employees, and/or agents of said reports and the information
     contained therein.

     26.05 At Buyer's request, Seller shall promptly remove from Buyer's
     premises any employee of Seller to whom Buyer does not wish to grant access
     to its premises, or who, in Buyer's opinion, has been unacceptable,
     negligent, dishonest, or otherwise unsatisfactory in performing his/her
     duties hereunder. Such a request for removal from Buyer's premises shall in
     no way be interpreted as a request by Buyer for Seller to discipline the
     employee in any way.

SECTION 27. MBE/WBE/DVBE PARTICIPATION
--------------------------------------

     27.01 Seller will strive to achieve the participation of MBE/WBE and DVBE
     firms (as defined in the Paragraph entitled "MBE/WBE/DVBE Cancellation
     Clause") as follows: 10% annual MBE participation; 10% annual WBE
     participation; and 2% annual DVBE participation. These goals apply to all
     annual expenditures by any entity pursuant to this Agreement with Seller.
     Seller MBE/WBE/DVBE participation may be achieved through cost of goods
     content, contract specific subcontracting or the use of value-added
     resellers. The participation levels identified above will be renegotiated
     to comply with any regulatory requirements imposed on Buyer.

     27.02 Seller will submit a Participation Plan annually by the first week in
     January. Seller will submit MBE/WBE/DVBE Results Reports quarterly by the
     end of the first week following the close of each quarter, using the form
     attached hereto and incorporated herein as Appendix 1. Participation Plans
     and Results Reports will be submitted to the Prime Seller Results Manager.

     27.03 MBE/WBE/DVBE Cancellation Clause. Seller agrees that falsification or
     misrepresentation of, or failure to report a disqualifying change in, the
     MBE/WBE/DVBE status of Seller or any subcontractor utilized by Seller; or
     Seller's failure to cornply in good faith with any MBE/WBE/DVBE utilization
     goals established by Seller; or Seller's failure to cooperate in any
     investigation conducted by Buyer, or by Buyer's agent, to determine
     Seller's compliance with this section, will constitute a material breach of
     this

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 13 of 22

     Agreement. In the event of any such, breach, Buyer may, at its option,
     cancel ("Cancel") this Agreement upon thirty (30) days notice. Seller
     acknowledges and agrees that Buyer's right to Cancel is absolute and
     unconditional, and Buyer shall not be subject to liability, nor shall
     Seller have any right to suit for damages as a result of such cancellation.

     27.04 For purchases under this Agreement by any entity operating
     principally in California (collectively "California Affiliates"), Minority
     and Women Business Enterprises (MBEs/WBEs) are defined as businesses which
     satisfy the requirements of paragraph d below and are certified as
     MBEs/WBEs by the California Public Utilities Commission Clearinghouse
     ("CPUC-certified"). For purchases under this Agreement by any entity that
     is not a California Affiliate, MBEs/WBEs are defined as businesses which
     satisfy the requirements of paragraph d below and are either CPUC-certified
     or are certified as MBEs/WBEs by a certifying agency recognized by Buyer.

     27.05 MBEs/WBEs must be at least 51% owned by a minority individual or
     group or by one or more women (for publicly-held businesses, at least 51%
     of the stock must be owned by one or more of those individuals), and the
     MBEs/WBEs' management and daily business operations must be controlled by
     one or more of those individuals, and these individuals must be either U.S.
     citizens or legal aliens with permanent residence status. For the purpose
     of this definition, minority group members include male or female Asian
     Americans, Black Americans, Filipino Americans, Hispanic Americans, Native
     Americans (i.e., American Indians, Eskimos, Aleuts and Native Hawaiians),
     Polynesian Americans, and multi-ethnic (i.e., any combination of MBEs and
     WBEs where no one specific group has a 51% ownership and control of the
     business, but when aggregated, the ownership and control combination meets
     or exceeds the 51% rule). "Control" in this context means exercising the
     power to make policy decisions. "Operate" in this context means actively
     invoked in the day-to-day management of the business and not merely acting
     as officers or directors.

     27.06 For purchases under this Agreement by California Affiliates, Disabled
     Veteran Business Enterprises (DVBEs) are defined as business concerns that
     satisfy the requirements of paragraph g below and are certified as DVBEs by
     the California State Office of Small and Minority Business (OSMB). The DVBE
     must be a resident of the State of California, and must satisfy the
     requirements of paragraph g below.

     27.07 For purchases under this Agreement by any entity that is not a
     California Affiliate, DVBEs are defined as any business concern that
     satisfies the requirements of paragraph g below and is either a defined
     DVBE for purchases by California Affiliates, or is certified as a DVBE by a
     certifying agency recognized by Buyer.

     27.08 The DVBE must be (1) a non publicly-owned enterprise at least 51%
     owned by one or more disabled veterans; or (2) a publicly-owned business in
     which at least 51% of the stock is owned by one or more disabled veterans;
     or (3) a subsidiary which is wholly owned by a parent corporation, but only
     if at least 51% of the voting stock of the parent corporation is owned by
     one or more disabled veterans; or (4) a joint venture in which at least 51%
     of the joint venture's management and control and earnings are held by one
     or more disabled veterans. In each case, the management and control of the
     daily business operations must be by one or mote disabled veterans. A
     disabled veteran is a veteran of the military, naval or air service of the
     United States with a service-connected disability. "Management and control"
     in this context means exercising the power to make policy decisions and
     actively involved in the day-to-day management of the business and not
     merely acting as officers or directors.

     27.09 Foreign-owned firms operating in the United States do not qualify as
     MBE/WBE/DVBE merely by virtue of being foreign-owned. They must meet all
     other definitions listed above to satisfy these requirements.

SECTION 28. CONFLICT OF INTEREST
--------------------------------

     28.01 Seller represents and warrants that no officer, director, employee,
     or agent of Buyer has been or will be employed, retained or paid a fee, or
     otherwise has received or will receive any personal

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 14 of 22

     compensation or consideration, by or from Seller or any of Seller's
     officers, directors, employees or agents in connection with the obtaining,
     arranging or negotiation of this Agreement or other documents entered into
     or executed in connection with this Agreement.

SECTION 29. CHOICE OF LAW/VENUE
-------------------------------

     29.01 The laws of the State of Georgia, without regard to its choice of law
     provisions, shall govern the validity, construction, interpretation, and
     performance of this Agreement. Each party irrevocably agrees that any legal
     action, suit or proceeding brought by it arising out of this Agreement must
     be brought solely and exclusively in the appropriate state or federal court
     in Fulton County, Georgia, and each party irrevocably consents to the
     jurisdiction of such court.

SECTION 30. FACILITY RULES AND GOVERNMENT CLEARANCE
---------------------------------------------------

     30.01 Each party's employees and representatives shall comply with all
     internal rules and regulations while they are on the other's premises. If
     required by Government regulations, such compliance shall include
     submission of a satisfactory clearance from the U.S. Department of Defense
     and other concerned federal authorities.

SECTION 31. RIGHT OF ACCESS
---------------------------

     31.01 Both Seller and Buyer shall reasonable access to the other's
     facilities in connection with work hereunder. No charge shall be made for
     such visits. It is agreed that prior notification will be given when access
     is required. Seller agrees to remove any of its employees at Buyer's
     request.

SECTION 32. DEFAULT
-------------------

     32.01 If Seller breaches or defaults on any of the terms, conditions, or
     covenants of this Agreement or any Order, Buyer shall give Seller written
     notice of such breach or default. If such breach or default continues for
     ten (10) days after Buyer gives Seller written notice, then in addition to
     all other rights and remedies of law or equity or otherwise, Buyer may
     cancel this Agreement or any such Order without any charge, obligation, or
     liability whatsoever, except for payment of Services already received and
     accepted.

SECTION 33. COMPLIANCE WITH LAWS
--------------------------------

     33.01 Seller shall comply with all applicable federal, state, county and
     local laws, orders, rules, ordinances, regulations and codes including, but
     not limited to, Seller's obligations as an employer regarding the health,
     safety and payment of its employees. Seller further agrees to comply with
     all applicable Executive and Federal regulations as set forth in "Executive
     Orders and Federal Regulations," a copy of which is attached as Appendix 2
     and by this reference made a part of this Agreement. Seller's compliance
     shall also include identifying and procuring the required permits,
     certificates, approvals, and inspections in Seller's performance under this
     Agreement. Notwithstanding whether a specification is furnished under this
     Agreement, Seller shall comply with all applicable laws regarding the
     furnishing of Services. Seller shall indemnify, defend and hold Buyer
     harmless against any claim, loss, liability, cost or damage sustained
     because of Seller's noncompliance.

SECTION 34. RELEASES VOID
-------------------------

     34.01 Neither party shall require waivers or releases of any personal
     rights from representatives of the other in connection with visits to such
     party's premises. Neither party shall require any representative of the
     other party to sign a personal "nondisclosure agreement." Neither Seller
     nor Buyer shall plead any such releases or waivers in any action or
     proceeding.

SECTION 35. AMENDMENTS AND WAIVERS
----------------------------------

     35.01 This Agreement and any Orders placed hereunder may be amended or
     modified only by a written document signed by the authorized representative
     of the Party against whom enforcement is sought; provided that Buyer may,
     at any time, make changes to the scope of Work, and Seller shall not
     unreasonably withhold or condition its consent. An equitable adjustment
     shall be made if such change substantially affects the time of performance
     or the cost of the Work to be performed under this Agreement.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 15 of 22

     Such cost adjustment shall be made on the basis of the actual cost of the
     Work, unless otherwise agreed in writing. No waiver or failure to exercise
     any option, right or privilege under the terms of this Agreement on any
     occasion or occasions shall be construed to be a waiver of the same or any
     other option, right, or privilege on any other occasion.

SECTION 36. SEVERABILITY
------------------------

     36.01 If any of the provisions of this Agreement shall be invalid or
     unenforceable under the laws of the jurisdiction applicable to the entire
     Agreement, such invalidity or unenforceability shall not invalidate or
     render unenforceable the entire Agreement but rather the entire Agreement
     shall be construed as if not containing the particular invalid or
     unenforceable provision or provisions, and the rights and obligations of
     Seller and Buyer shall be construed and enforced accordingly.

SECTION 37. CONTINGENCY
-----------------------

     37.01 Neither Seller nor Buyer shall be held responsible for any delay or
     failure in performance of any part of this Agreement to the extent that
     such delay or failure is caused by fire, flood, explosion, war, strike,
     embargo, government requirement, civil or military authority, act of God,
     or other similar causes beyond Seller's or Buyer's control (each
     hereinafter a "Condition"). If any such Condition occurs, the party delayed
     or unable to perform shall give immediate notice to the other party, and
     the party affected by the other's delay or inability to perform may elect
     to: (1) terminate this Agreement or part thereof as to Services not already
     received; (2) suspend this Agreement for the duration of the Condition, buy
     or sell elsewhere services comparable to those to be obtained under this
     Agreement, and deduct from any Seller commitment the quantity bought or for
     which commitments with other suppliers have been made; or (3) resume
     performance of this Agreement once the Condition ceases with an option in
     the affected party to extend the period of this Agreement up to the length
     of time the Condition endured. Unless written notice is given within thirty
     (30) days after the affected party is notified of the Condition, option
     "(2)" shall be deemed selected.

SECTION 38. INSURANCE
---------------------

     38.01 With respect or performance hereunder, and in addition to Seller's
     obligation to indemnify, Seller agrees to maintain, at all times during the
     term of this Agreement, the following minimum insurance coverages and
     limits and any additional insurance and/or bonds required by law:

          a)   Workers' Compensation insurance with benefits afforded under the
               Laws of the state in which the Services are to be performed and
               Employers Liability insurance with minimum limits of $100,000 for
               Bodily Injury-each accident, $500,000 for Bodily Injury by
               disease-policy limits and $100,000 for Bodily Injury by
               disease-each employee.

          b)   Commercial General Liability insurance with minimum limits of:
               $2,000,000 General Aggregate limit; $1,000,000 each occurrence
               sub-limit for all bodily injury or property damage incurred in
               any one occurrence; $1,000,000 each occurrence sub-limit for
               Personal Injury and Advertising; $2,000,000 Products/Completed
               Operations Aggregate limit, with a $1,000,000 each occurrence
               sub-limit for Products/Completed Operations. Fire Legal Liability
               sub-limits of $300,000 are required for lease agreements. Buyer
               and its Affiliated companies will be listed as an Additional
               Insured on the Commercial General Liability policy.

          c)   If use of a motor vehicle is required, Automobile Liability
               insurance with minimum limits of $1,000,000 combined single
               limits per occurrence for bodily injury and property damage,
               which coverage shall extend to all owned, hired and non-owned
               vehicles.

     38.02 Buyer requires that companies affording insurance coverage have a
     rating of B+ or better and a Financial Size Category rating of VII or
     better rating, as rated in the A.M. Best Key Rating Guide for Property and
     Casualty Insurance Companies.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 16 of 22

     38.03 A certificate of insurance stating the types of insurance and policy
     limits provided the Seller must be received prior to commencement of any
     Work. If a certificate is not received, Seller hereby authorizes Buyer, and
     Buyer may, but is not required to, obtain insurance on behalf of Seller as
     specified herein. Buyer will either invoice Seller for the costs incurred
     to so acquire insurance or will reduce by an applicable amount any amount
     owed to Seller.

     38.04 The cancellation clause on the certificate of insurance will be
     amended to read as follows:

          "THE ISSUING COMPANY WILL MAIL THIRTY (30) DAYS WRITTEN NOTICE TO THE
          CERTIFICATE HOLDER PRIOR TO CANCELLATION OR A MATERIAL CHANGE TO
          POLICY DESCRIBED ABOVE."

     38.05 The Seller shall also require all subcontractors performing Work on
     the project or who may enter upon the work site to maintain the same
     insurance requirements listed above.

SECTION 39. INDEMNITY
---------------------

     39.01 Seller agrees to indemnify, defend, and hold Buyer harmless from any
     and all iabilities, causes of action, lawsuits, penalties, claims or
     demands (including the costs, expenses and reasonable attorneys' fees on
     account thereof) that may be made by:

          a)   Anyone for injuries of any kind, including but not limited to
               personal injury, death, property damage and theft, arising in
               whole or in party out of or resulting in whole or in part from
               Seller's or its agents' or subcontractors' negligent or willful
               acts or omissions or those of persons furnished by Seller, its
               agents or its subcontractors or resulting from use of Material,
               Software, Documentation and/or Services furnished hereunder or
               resulting from Seller's or its agents' or subcontractors' failure
               to perform its or their obligations hereunder;

          b)   Any of either Seller's, its agents' or its subcontractors'
               employees or former employees for which the Seller's, its agents'
               or its subcontractors' liability to such employee or former
               employee would otherwise be subject to payments under the state
               Workers' Compensation laws or an Employer's Liability policy,
               premises liability principles or any other law or form of legal
               duty or obligation; and

          c)   Either Seller's, its agents' or its subcontractors' employees or
               former employees, including applicants at Buyer's job site, for
               any and all claims arising out of the employment relationship
               with respect to performing under this Agreement. This includes,
               but is not limited to, employment discrimination charges and
               actions arising under Title VII of The Civil Rights Act of 1964,
               as amended; The Equal Pay Act; The Age Discrimination Act, as
               amended; The Rehabilitation Act; The Americans with Disabilities
               Act; The Fair Labor Standards Act; The National Labor Relations
               Act; and any other applicable law.

     39.02 Seller, at its own expense, agrees to defend Buyer, at Buyer's
     request, against any such liability, cause of action, lawsuit, penalty,
     claim, or demand, administrative proceeding or lawsuit, including any in
     which Buyer is named as an "employer" or "joint employer" with Seller.
     Buyer shall notify Seller promptly of any written claims or demands against
     Buyer for which Seller is responsible hereunder. The foregoing indemnity
     shall be in addition to any other indemnity obligations of Seller set forth
     in this Agreement.

     39.03 Notwithstanding the foregoing, Seller shall have no obligation to
     indemnify, defend, and hold Buyer harmless from and against any liability,
     cause of action, lawsuit, penalty, claim, or demand, administrative
     proceeding or lawsuit resulting solely from the negligence or willful
     conduct of Buyer, and Buyer shall indemnify Seller in such cases.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 17 of 22

SECTION 40. SURVIVAL OF OBLIGATIONS
-----------------------------------

     40.01 Buyer's and Seller's respective obligations hereunder which by their
     nature would continue beyond the termination, cancellation or expiration of
     this Agreement or any Order shall survive. This includes, by way of example
     but not limitation, the obligations provided in the sections entitled
     "BUYER'S INFORMATION"; "PRIVACY OF CUSTOMER INFORMATION"; "OWNERSHIP OF
     WORK PRODUCT; "INDEMNITY"; "LICENSES"; "PATENT AND OTHER PROPRIETARY RIGHTS
     INFRINGEMENT"; "PUBLICITY"; and "WARRANTY FOR SERVICES."

SECTION 41. ***
---------------

     41.01 Upon cancellation, Termination or expiration of this Agreement,
     Seller shall provide *** which *** be *** by Buyer ("***") to allow Buyer
     and the *** of the Services to *** to the Buyer, including but not limited
     to *** all *** for *** a or *** to *** the ***. Such *** will be *** at ***
     to ***. Seller shall provide Buyer with an itemized estimate of ***
     required to support Buyer's *** at least *** prior to the date of
     Cancellation, Termination or expiration or as otherwise agreed by the
     parties.

SECTION 42. NOTICES
-------------------

     42.01 Except as otherwise provided herein, any notices or demands which are
     required by law or under the terms of this Agreement shall be given or made
     by Seller or Buyer in writing and shall be given by hand delivery, telegram
     or similar communications, or by certified or registered mail, and
     addressed to the respective parties set forth below. Such notices shall be
     deemed to have been given in the case of telegrams or similar
     communications when sent, and in the case of certified or registered mail
     when deposited in the United States mail with postage prepaid.

     To Buyer:  Cingular Wireless LLC

                5565 Glenridge Connector

                Atlanta, Georgia 30342

                Attn.: Teresa Hester, Contract Manager

     Copy To:   Cingular Wireless LLC

                5565 Glenridge Connector

                Atlanta, Georgia 30342

                Attn.: Chief Counsel-SCM, Fl. 17

     To Seller: Phase 2 Solutions, Inc.

                8901 E. Raintree Dr., Suite 100

                Scottsdale, AZ 85260

                Attn.: Vic Sese, Director of Business
                Development

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 18 of 22

     42.02 The above addresses may be changed at any time by giving thirty (30)
     days prior written notice as above provided.

SECTION 43. SECURITY REQUIREMENTS FOR SYSTEM OR NETWORK ACCESS BY CONTRACTORS
-----------------------------------------------------------------------------

     43.01 Contractors and their personnel who qualify as Users hereunder must
     comply with these security requirements ("Requirements") prior to being
     allowed access to Buyer's computers, computer peripherals, computer
     communications networks, computer systems/applications/software, network
     elements and their support systems, and the information stored,
     transmitted, or processed using these resources ("Information Resources.")
     "Contractor" means a person or business entity with a written agreement
     ("Agreement") to perform services for Buyer. "User" means any individual
     performing services under the Agreement, whether as an employee, approved
     subcontractor, or agent of Contractor. "Buyer Sponsor" means the Buyer
     management employee responsible for the oversight of the services provided
     by Contractor.

     43.02 Compliance with Policies, Laws and Agreement. Contractor agrees that
           --------------------------------------------
     compliance with Buyer's forthcoming Corporate Information Security Policies
     is of the utmost importance and will negotiate in good faith to be in
     compliance with those policies enacted or revised by Buyer from time to
     time. Contractor and User must protect Buyer Information Resources and
     Buyer proprietary or confidential data or information in accordance with
     the terms and conditions of the Agreement (including any separate
     confidentiality agreements), and must comply with all applicable
     international, federal, state, and local laws and regulations related to
     use of Information Resources and protection of Buyer's data or information.
     Contractor is responsible for ensuring that all Users comply with these
     Requirements.

     43.03 Contractor General Responsibilities
           -----------------------------------

          a)   Contractor shall ensure that all Users are covered by a legally
               binding obligation that protects Buyer's proprietary and
               confidential information.

          b)   Contractor shall submit to the Buyer Sponsor a form (attached as
               Appendix 3) for each User to verify that User is bound by such
               confidentiality obligations to Contractor and has been briefed on
               these Requirements.

          c)   Contractor shall perform a criminal background check on each User
               prior to allowing the User to access an Information Resource, and
               shall not allow such access if the User has been convicted of or
               is currently awaiting trial for a felony offense or a misdemeanor
               related to computer security, theft, fraud or violence.

          d)   Notwithstanding any agreement to the contrary, Contractor shall
               not subcontract any part of the work under the Agreement whereby
               the subcontractor will have access to Buyer's Information
               Resources without written approval of Buyer.

     43.04 Audits. Upon at least one week's notice from Buyer, and subject to
           ------
     reasonable security requirements of Contractor, Contractor shall provide
     Buyer's designated representatives, if under a commercially reasonable
     nondisclosure agreement with both Buyer and Contractor, with access to and
     any assistance that it may require with respect to the Contractor's
     facilities, systems and software for the purpose of performing commercially
     reasonable tests and audits to determine compliance with these
     Requirements, including intellectual property audits if applicable, data
     privacy and security audits, and audits or inspections of the services and
     related operational processes and procedures, and access to any SAS-70
     audits performed during the term of the Agreement. If Contractor is advised
     that it is not in compliance with any aspect of these Requirements,
     Contractor shall promptly take actions to comply with the audit findings.
     If Contractor is substantially in nonconformance with the foregoing, in
     addition to any remedies that Buyer may have, Contractor shall bear the
     reasonable cost of a re-audit after Contractor indicates to Sponsor that
     the audit findings have been remedied. Buyer may audit or inspect any
     computer hardware or software used by Users in the performance of work for
     Buyer, and may periodically review or monitor any use of Information
     Resources by User. Any User using Buyer Information Resources in an

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 19 of 22

     inappropriate manner may be subject to removal from the Buyer account, and
     to any other legal remedies Buyer may have.

     43.05 Privacy of Customer Information. Contractor and User acknowledge that
           -------------------------------
     information regarding Buyer's customers, such as their account information,
     (including by way of example, name, address, telephone number, credit card
     information or social security number) ("Customer Information") are subject
     to certain privacy laws and regulations, as well as the requirements of
     Buyer. Such Customer Information is to be considered private, sensitive and
     confidential. Accordingly, with respect to Customer Information, Contractor
     and User agree to:

          a)   not use any Customer Information or "customer proprietary network
               information" for any purpose except as expressly authorized by
               Buyer in writing.

          b)   make no disclosure of Customer Information to any party other
               than Buyer except as expressly authorized by Buyer in writing;

          c)   not incorporate any Customer Information into any database other
               than in a database maintained exclusively for the storage of
               Buyer's Customer Information;

          d)   not incorporate any data from any of Contractor's other
               customers, including other Affiliates of Buyer, into the
               aforesaid Customer database;

          e)   make no sale, license or lease of Customer Information to any
               other party;

          f)   restrict access to Customer Information to only those employees
               of Contractor with a need to know and to use only for the
               purposes set forth in this Agreement.

     43.06 Encryption. Neither Contractor nor User shall transmit Buyer's
           ----------
     information across a public network or outside or Buyer's data centers
     without Buyer's permission, and then only pursuant to Buyer's encryption
     standards.

     43.07 Viruses. Contractor and User will use best efforts to ensure that no
           -------
     viruses, worms or other forms of destructive code are introduced into the
     Information Resources.

     43.08 Social Engineering. Users shall be aware that "social engineers" may
           ------------------
     impersonate others to obtain information in a fraudulent manner. Users
     shall provide information only to persons known or verified to have a need
     to know such information for a Buyer-approved purpose. If a caller does not
     appear to be legitimate, User should report the incident to the Buyer
     Sponsor or Buyer Security.

     43.09 User ID's and Passwords. User ID's and passwords must be kept private
           -----------------------
     and not shared with others. Contractor shall notify Buyer immediately of
     the termination or redeployment of a User which may no longer require
     access to Buyer applications or systems in order to deactivate and/for
     remove access for that User.

     43.10 Access Control. Contractor and Users shall not conduct any
           --------------
     unauthorized pinging or exploring of Information Resources, nor make any
     attempt at hacking or gaining unauthorized access to Information Resources.
     This includes any form of system penetration such as probing, sniffing,
     browsing, or looping. Neither Contractor nor User shall connect any device
     to Buyer's Information Resource without permission. Users shall not leave
     system access devices signed on when they are unattended. Users shall only
     access the actual Buyer Information Resources necessary to accomplish work
     under the Agreement. Contractor and User must have express permission for
     remote access to Information Resources and remote access shall be in
     accordance with Buyer's policy. Any access device, such as a SecurID card,
     shall be returned to Buyer when Contactor or User has ended its work.

     43.11 Return or Destruction of Data. At the termination or expiration of
           -----------------------------
     the Agreement or when there is no longer a business need or data retention
     requirement, or at the request of Buyer, Contractor and User will either
     return or purge and destroy at Buyer's direction, all Buyer data, including
     Customer Information

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 20 of 22

     from Contractor's and User's own information resources, according to Buyer
     standards, and will notify Buyer when this has been accomplished.

     43.12 Notification of Security Breach. Contractor or User will immediately
           -------------------------------
     notify Buyer Sponsor of any breach of these Requirements, including any
     breach that allows or could allow a third party to have access to any
     Customer Information, including but not limited to the following:

          Social Security Number

          Driver License Number

          Home Address

          Credit Card number

          Credit card expiration date

          Date of birth

          Visa / passport number

          Checking account number

          Savings account number

          Debit card number

          Mother's maiden name

          Application PIN or password

          Tax identification number

          Credit information

          Buyer Account Information

     43.13 Changes. These Requirements are subject to change and revision by
           -------
     Buyer from time to time. Contractor and Users are responsible for complying
     with the policies and underlying standards, as revised. If Contractor is
     unable to comply with the Requirements as revised, it may seek a waiver
     within a reasonable time following the change, and will thereafter remain
     bound to comply with the unchanged version.

     43.14 Waiver. If Contractor wishes to provide Buyer with services that are
           ------
     not in full compliance with this Policy, it shall request and negotiate
     with the Buyer Sponsor a written waiver of this Policy.

     43.15 Remedies. Failure of Contractor to comply with this policy may result
           --------
     in Buyer's terminating the Agreement and exercising any other legal rights
     it may have.

     43.16 Conflicts/Non-Integration. These Requirements are intended to
           -------------------------
     supplement and not replace any written agreements that the Contractor may
     enter into with Buyer. In the event of a conflict between these
     Requirements and a signed written agreement between the parties, unless
     otherwise stated herein, the signed written agreement shall control. In the
     event there is a conflict between these Requirement and any oral agreement
     between the parties, these Requirements shall control.

SECTION 44. CONSTRUCTION AND INTERPRETATION
-------------------------------------------

     44.01 The language of this Agreement shall in all cases be construed
     simply, as a whole and in accordance with its fair meaning and not strictly
     for or against any Party. The Parties agree that this Agreement has been
     prepared jointly and has been the subject of arm's length and careful
     negotiation. Each Party has been given the opportunity to independently
     review this Agreement with legal counsel and other consultants, and each
     Party has the requisite experience and sophistication to understand,
     interpret and agree to the particular language of the provisions.
     Accordingly, in the event of an ambiguity in or dispute regarding the
     interpretation of this Agreement, the drafting of the language of this
     Agreement shall not be attributed to either Party.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 21 of 22

     44.02 Article, section and paragraph headings contained in this Agreement
     are for reference purposes only and shall not affect the meaning or
     interpretation of this Agreement. The use of the word "include" shall mean
     "includes, but is not limited to." The singular use of words shall include
     the plural and vice versa. Except as otherwise specified, Seller's price
     for Material and Services includes the price for all related Material or
     Services necessary for Buyer to use the Material and/or Services for its
     intended purpose, as well as all other Seller obligations under this
     Agreement. All obligations and rights of the Parties are subject to
     modification as the parties may specifically provide in an Order.
     "Services" and "Software" shall be treated as "goods" for purposes of
     applying the provisions of the Uniform Commercial Code ("UCC"). If there is
     an inconsistency or conflict between the terms in this Agreement and in an
     Order, the terms in the Order shall take precedence.

     44.03 Whenever any Party is entitled to interest under this Agreement, the
     amount of interest shall be the lower of twelve percent (12%) per annum, or
     the highest amount allowed by the governing state law, pursuant to Section
     29, "Choice of Law/Venue," of this Agreement.

SECTION 45. LIMITATION OF LIABILITY
-----------------------------------

     45.01 Neither Buyer not Seller will be liable for consequential,
     incidental, special or punitive damages, or for loss of revenue or profit
     in connection with the performance or failure to perform regardless of
     whether such Liability arises from breach of contract, tort, or any other
     theory of Liability.

SECTION 46. ***
---------------

     46.01 Seller represents and warrants that ***, and other *** and *** in
     this Agreement are and will *** be *** than *** or which *** by ***. ***
     shall *** and have an *** of its *** its *** with this Section to *** upon
     ***. This *** shall be sent to Buyer's representative listed under the
     Section called "Notices."

SECTION 47. TECHNICAL SUPPORT
-----------------------------

     47.01 Seller will provide, at no additional cost to Buyer, full and
     complete technical assistance to Buyer for the Material and Services
     provisioned under this Agreement, including ongoing technical support and
     field Service and assistance, provision of technical bulletins and updated
     user manuals, and telephone assistance to assist with installation,
     operation, maintenance and problem resolution. The availability or
     performance of this technical support will not be construed as altering or
     affecting Seller's obligations as set forth in the Warranty for Services
     section or as provided elsewhere in this Agreement. Field service and
     technical support, including emergency support (service affecting), will be
     provided on site twenty-four (24) hours a day. Seller will provide to
     Buyer, and keep current, an escalation document that includes names, titles
     and telephone numbers, including after-hours telephone numbers, of Seller
     personnel responsible for providing technical support to Buyer. Seller will
     maintain a streamlined escalation process to speed resolution of reported
     problems.

SECTION 48. WORK DONE BY OTHERS
-------------------------------

     48.01 If any part of Seller's Work is dependent upon work performed by
     others, Seller shall inspect and promptly report to Buyer any defect that
     renders such other work unsuitable for Seller's proper performance.
     Seller's silence shall constitute approval of such other work as fit,
     proper and suitable for Seller's performance of its Work.

SECTION 49. INCORPORATION BY REFERENCE
--------------------------------------

     49.01 The terms and conditions contained in Appendices 1 through 3,
     referred to in this Agreement and attached hereto, are an integral part of
     this Agreement and are fully incorporated herein by this reference.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                   Page 22 of 22

SECTION 50. ENTIRE AGREEMENT
----------------------------

     50.01 This Agreement, and any Order placed hereunder, shall constitute the
     entire agreement between Buyer and Seller relating to this Agreement or a
     particular Order and may not be modified or amended other than by a written
     instrument executed by both parties. With the exception of those
     pre-printed provisions included as a part of this Agreement, any other
     pre-printed provisions on Seller's and Buyer's forms shall be deemed
     deleted. An Order placed by Buyer hereunder shall incorporate the typed,
     stamped, or written provisions or data found thereon and in subordinated
     documents (such as shipping releases) so long as the typed, stamped, or
     written provisions or data merely supplement but do not vary the provisions
     of this Agreement. Whenever typed, stamped, or written provisions of an
     accepted Order conflict with this Agreement, this Agreement shall control
     unless otherwise agreed to under a "Special Considerations" section of the
     Order.

IN WITNESS WHEREOF, the parties have executed this Agreement by their duly
authorized representatives in one or more counterparts, each of which shall
constitute an original but all of which together shall constitute only one
agreement, on the date set forth in Section 3.

PHASE 2 SOLUTIONS, INC.                 CINGULAR WIRELESS LLC

By: /s/ Arthur S. Graf                  By: /s/ George Foley
    ---------------------------------       ------------------------------------
          (Authorized Signature)                   (Authorized Signature)

Name: Arthur S. Graf                    Name: George Foley
      -------------------------------         ----------------------------------
              (Print or Type)                           (Print or Type)

Title: CFO/COO                          Title: EO GP&S
       ------------------------------          ---------------------------------

Date: 2/24/2004                         Date: 2/23/2004
      -------------------------------         ----------------------------------

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                     Appendix: 1
                                                MBE/WBE/DVBE RESULTS REPORT FORM
                                                                         Page: 1

                                   Appendix 1
                                   ----------

                        MBE/WBE/DVBE RESULTS REPORT FORM
                        --------------------------------

Seller will submit M/WBE-DVBE Results Reports *** by the end of the first week
following the close of each ***, using the form attached hereto and incorporated
herein as Appendix 1. Participation Plans and Results Reports will be submitted
to the Prime Seller Results Manager.

     INSERT EXCEL FORM

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                      TIER II M/WBE-DVBE *** RESULTS REPORT

                            Direct and Indirect Spend

  Note: Subcontracting Results should reflect ONLY M/WBE-DVBE dollars directly
                    traceable to sales DURING THE REPORT ***

        Results must be reported individually for each Cingular affiliate

<TABLE>
<S>                                                           <C>
------------------------------------------------------------------------------------------------------------------------------
THIS SUMMARY REPORT SHOULD BE E-MAILED TO:                                         ***@cingular.com

Note: Questions and requests for assistance may be directed   ***, SUPPLIER DIVERSITY MANAGER
to:                                                           5565 GLENRIDGE CONNECTOR, STE. 1664G
                                                              ATLANTA, GA 30342             FAX#: ***
------------------------------------------------------------------------------------------------------------------------------

1. REPORTING COMPANY:                                         2. REPORT ***:

                                                              This report reflects the utilization of Minority Business
                                                              Enterprise/Women Business Enterprise/Disabled Veterans
Company Name:     _________________________________           Enterprise

                                                              participation for period
Address:          _________________________________                 ___________________________________ through
                                                                    ___________________________________
                                                                          (Please indicate dates)
City, State, Zip: _________________________________

Contact Name:     _________________________________

Title:            _________________________________

E-mail:           _________________________________

Date:             _________________________________

Telephone:        _________________________________

Signature:
                  ---------------------------------

------------------------------------------------------------------------------------------------------------------------------
                       PARTICIPATION GOAL                                      PARTICIPATION ACHIEVEMENT
------------------------------------------------------------------------------------------------------------------------------

3                                                             4

                                                              A.  DIRECT - Payments reported to Cingular by a primary
                                                              supplier who has subcontracted work to M/W/DVBEs on behalf
                                                              of the primary supplier's contract with Cingular.

                                                              B.  INDIRECT-Primary supplier's M/W/DVBE spend not related
                                                              to the Cingular contract.

                                                              Cingular % of total Revenues (U.S. revenues only
                                                                                                               ---------------
                                                              Total Indirect Diversity Spend (in US)           $
                                                                                                               ---------------
                                                              Total Diversity Contribution                     #VALUE!
                                                                                                               ---------------
                                                              Total Diversity Spend to Cingular                #VALUE!
                                                                                                               ---------------
------------------------------------------------------------------------------------------------------------------------------
                                               Cingular - SUBCONTRACTING RESULTS
------------------------------------------------------------------------------------------------------------------------------
5. M/WBE/DVBE SUBCONTRACTOR(S)                        Ethnic Gender               Total Dollars
(Direct Spend Only)                                   -------------               -------------
Name: ___________________________________________
Address: ________________________________________
City, State, Zip: _______________________________
Telephone: ______________________________________
Goods Or Services: ______________________________

------------------------------------------------------------------------------------------------------------------------------
To add additional subcontractors, copy the entire light gray area and paste directly below this line
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                          Agreement No. TH120103
                                                                     Appendix: 2
                                        Executive Orders and Federal Regulations
                                                                         Page: 1

                                   Appendix 2
                                   ----------

                    EXECUTIVE ORDERS AND FEDERAL REGULATIONS
                    ----------------------------------------

Work under this Agreement may be subject to the provisions of certain Executive
Orders, federal laws, state laws and associated regulations governing
performance of this Agreement including, but not limited to: Executive Order
11246, Executive Order 11625, Executive Order 11701 and Executive Order 12138,
Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era
Veteran's Readjustment Assistance Act of 1974. To the extent that such Executive
Orders, federal laws, state laws and associated regulations apply to the Work
under this Agreement, and only to that extent, Seller (also referred to as
"Contractor") agrees to comply with the provisions of all such Executive Orders,
federal laws, state laws and associated regulations, as now in force or as may
be amended in the future, including, but not limited to, the following:

1. EQUAL EMPLOYMENT OPPORTUNITY DUTIES AND PROVISIONS OF GOVERNMENT CONTRACTORS

In accordance with 41 C.F.R. Section 60-1.4(a), the parties incorporate herein
by this reference the regulations and contract clauses required by that section,
including, but not limited to, Seller's agreement that it will not discriminate
against any employee or applicant for employment because of race, color,
religion, sex or national origin. Seller will take affirmative action to ensure
that applicants are employed, and that employees are treated during employment,
without regard to their race, color, religion, sex or national origin.

2. AGREEMENT OF NON SEGREGATED FACILITIES

In accordance with 41 C.F.R. Section 60-1.8, Seller agrees that it does not and
will not maintain or provide for its employees any facilities segregated on the
basis of race, color, religion, sex or national origin at any of its
establishments, and that it does not, and will not, permit its employees to
perform their services at any location, under its control, where such segregated
facilities are maintained. The term "facilities" as used herein means waiting
rooms, work areas, restaurants and other eating areas, time clocks, rest rooms,
washrooms, locker rooms and other storage or dressing areas, parking lots,
drinking fountains, recreation or entertainment areas, transportation, and
housing facilities provided for employees; provided that separate or single-user
restrooms and necessary dressing or sleeping areas shall be provided to assure
privacy between the sexes.

3. AGREEMENT OF AFFIRMATIVE ACTION PROGRAM

Seller agrees that it has developed and is maintaining an Affirmative Action
Plan as required by 41 C.F.R. Section 60-1.4(b).

4. AGREEMENT OF FILING

Seller agrees that it will file, per current instructions, complete and accurate
reports on Standard Form 100 (EE0-1), or such other forms as may be required
under 41 C.F.R. Section 60-1.7(a).

5. AFFIRMATIVE ACTION FOR HANDICAPPED PERSONS ANTI DISABLED VETERANS, VETERANS
OF THE VIETNAM ERA.

In accordance with 41 C.F.R. Section 60-250.20, and 41 C.F.R. Section 60-741.20,
the parties incorporate herein by this reference the regulations and contract
clauses required by those provisions to be made a part of government contracts
and subcontracts.

6. UTILIZATION OF SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS
CONCERNS

As prescribed in 48 C.F.R., Ch. 1, 19.708(a):

(a) It is the policy of the United states that small business concerns, small
business concerns owned and controlled by socially and economically
disadvantaged individuals and small business concerns owned and controlled by
women shall have the maximum practicable opportunity to participate in
performing contracts let by any Federal agency, including contracts and
subcontracts for systems, assemblies, components and related services for major

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                     Appendix: 2
                                        Executive Orders and Federal Regulations
                                                                         Page: 2

systems. It is further the policy of the United States that its prime
contractors establish procedures to ensure the timely payment amounts due
pursuant to the terms of the subcontracts with small business concerns, small
business concerns owned and controlled by socially and economically
disadvantaged individuals and small business concerns owned and controlled by
women.

(b) Seller hereby agrees to carry out this policy in the awarding of
subcontracts to the fullest extent consistent with efficient contract
performance. Seller further agrees to cooperate in any studies or surveys as may
be conducted by the United States Small Business Administration or the awarding
agency of the United States as may be necessary to determine the extent of
Seller's compliance with this clause.

(c) As used in this Agreement, the term "small business concern" shall mean a
small business as defined pursuant to Section 3 of the Small Business Act and
relevant regulations promulgated pursuant thereto. The term "small business
concern owned and controlled by socially and economically disadvantaged
individuals" shall mean a small business concern (i) which is at least fifty-one
percent (51%) unconditionally owned by one or more socially and economically
disadvantaged individuals, or, in the case of any publicly owned business, at
least fifty-one percent (51%) of the stock of which is unconditionally owned by
one or more socially and economically disadvantaged individuals; and (ii) whose
management and daily business operations are controlled by one or more such
individuals. This term shall also mean a small business concern that is at least
fifty-one percent (51%) unconditionally owned by an economically disadvantaged
Indian tribe or Native Hawaiian Organization, or a publicly owned business
having at least fifty-one percent (51%) of its stock unconditionally owned by
one of these entities which has its management and daily business controlled by
members of an economically disadvantaged Indian tribe or Native Hawaiian
Organization, and which meets the requirements of 13 CRF part 124, Seller shall
presume that "socially and economically disadvantaged individual" includes Black
Americans, Hispanic Americans, Native Americans, Asian- Pacific Americans,
Subcontinent Asian Americans and other minorities, or any other individual found
to be disadvantaged by the Administration pursuant to Section 8(a) of the Small
Business Act. Seller shall presume that socially and economically disadvantaged
entities also include Indian Tribes and Native Hawaiian Organizations.

(d) The term "small business concern owned and controlled by women" shall mean a
small business concern (i) which is at least fifty-one percent (51%) owned by
one or more women, or, in the case of any publicly owned business, at least
fifty-one percent (51%) of the stock of which is owned by one or more women, and
(ii) whose management and daily business operations are controlled by one or
more women; and

(e) Suppliers acting in good faith may rely on written representations by their
subcontractors regarding their status as a small business concern, a small
business concern owned and controlled by socially and economically disadvantaged
individuals or a smalll business concern owned and controlled by women.

SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS SUBCONTRACTING PLAN.

The subcontractor will adopt a plan similar to the plan required by 48 CFR Ch. 1
at 52.219-9.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                     Appendix: 3
                                                              USER CERTIFICATION
                                                                          Page 1

                                   Appendix 3
                                   ----------

                               USER CERTIFICATION

User should complete Section 1. Contractor should complete Section 2.

Contractor should then return completed form to its Buyer Sponsor.

Buyer Sponsor shall retain this form for one year after User's work has ended
and shall provide a copy to Sponsor's security contact.

Section 1. User Certification
           ------------------

I have read and acknowledge, and hereby agree, that I will perform in accordance
with the Buyer Security Requirements for System or Network Access by
Contractors. I acknowledge that I have received a copy of these Requirements.

User: (signature)
                  ----------------------
Name: (print)
              --------------------------
Date of Birth:
               -------------------------
Date:
      ----------------------------------

Section 2. Contractor Certification
           ------------------------

The above-named User is
( ) employed by Contractor
( ) employed by __________________ and retained by Contractor as a subcontractor
( ) other, please specify:

Contractor has provided User with a copy of the Buyer Security Requirements for
System or Network Access by Contractors. User is covered by a legally binding
nondisclosure obligation between User and Contractor to protect Buyer
confidential and proprietary information. Contractor has performed the required
criminal background check on User.

User will be engaged with the following project (describe):

Length of engagement: _________________

I am aware of terms of binding nondisclosure between Contractor and Buyer.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                          Agreement No. TH120103
                                                                     Appendix: 3
                                                              USER CERTIFICATION
                                                                          Page 2

Contractor Representative (signature):
                                       ---------------------
Name (print):
              ----------------------------------------------
Title:
       -----------------------------------------------------
Contractor (company) name:
                           ---------------------------------
Date:
      ------------------------------------------------------
Name of Buyer Sponsor:
                       -------------------------------------

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.
<PAGE>

[Cingular Logo]

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 1 of 18

                     Specification for Purchase Order No. 3

This Specification for Purchase Order No. 3 ("Specification") is issued pursuant
to the Master Services Agreement No. TH120103 ("Agreement") between Cingular
Wireless LLC ("Buyer") and eTelecare Global Solutions, Inc., formerly Phase 2
Solutions, Inc. ("Seller").

Buyer hereby authorizes Seller to perform the following Services:

1    SCOPE OF WORK

     1.1  Seller shall perform call center inbound customer care and support
          services for Buyer's wireless handset Exchange By Mail program (the
          "Services"). These support services include but are not limited to the
          following;

          PRIMARY SERVICES

          o    Access the *** application (***)

          o    Create a *** (***) as required

          o    Troubleshoot to *** or *** and ***

          o    *** of *** to ***

          o    *** pursuant to above services

          SECONDARY SERVICES

          o    *** and *** through ***

          o    *** and *** and *** (***)

          o    Provide *** management (***)

     1.2  The Services described herein shall be performed by Seller at the
          following locations: 8901 Raintree Dr. Scottsdale, AZ (as capacity
          permits), Rio Rancho 1, Albuquerque, NM, 1330 20th Ave SW, Minot, ND,
          Colonnade Center, 51 Interstate, and 1215 West Cherry Street,
          Vermillion, SD. Seller will provide up to 1250 seats in the
          provisioning of Services pursuant to this Specification between these
          locations. Seller will obtain Buyer's written permission prior to
          moving Services to another facility. Each of Seller's locations
          utilized for delivery of the Services shall be adequately equipped
          with telephone systems, computer systems, and various support tools
          (such as quality assurance tools, documentation and knowledge bases),
          and such tools and systems shall be used by Seller in the satisfactory
          delivery of Services required by this Specification.

     1.3  Seller will *** at least *** percent *** available during the hours of
          operation of this program.

     1.4  Seller shall advise the Buyer Contact and/or Vendor Manager when any
          Buyer-provided system is down for more than 15 minutes. Seller shall
          provide an escalation plan with mitigating action in the event of
          systems disruption to be approved by Buyer by Services launch.

     1.5  Services shall be performed from 7 a.m. to 12 a.m. Monday through
          Friday, 9 a.m. to 9 p.m. on Saturdays, and 12 p.m. to 9 p.m. on
          Sundays. All times are EST/EDT. Hours of operation may be changed with
          written order between both parties per Section 3 below. Buyer reserves
          the right to modify (decrease or increase) Services hours of operation
          upon twenty (20) calendar days written notice to Seller. Buyer agrees
          to utilize the Change in Scope procedures to effect this change.

     1.6  Seller shall invoice Buyer based on a target average handle time
          ("TAHT") of *** over the *** with a maximum of ***. For example, if
          the TAHT for the month of May was ***, Seller

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 2 of 18

     would *** by the *** based on ***. Seller would *** for the *** over the
     *** TAHT maximum.

     1.7  Seller shall not bill Buyer for any programming hours that are not
          specifically programming tasks related to this program. Buyer shall be
          informed prior to commencement of any billable programming efforts.

2    DEFINITIONS

     2.1  "Customer Service Representative" or "CSR" means a Seller employee or
          agent who is contacted by and speaks with Buyer's customers either via
          telephone or email on behalf of Buyer. A CSR provides support, answers
          questions and solves problems related to Buyer's Products or Programs.

     2.2  "Product" or "Program" means Buyer's wireless services and customer
          support services related thereto.

     2.3  "Critical Time Range" means the time range where expected call volume
          is forecasted to be 20% higher than other scheduled hours.

     2.4  "Pilot Program" means the Buyer's Program which launched February 2,
          2004, and which Buyer's Program shall continue up to the start of the
          National Program.

     2.5  "National Program" means the Program that follows the end of the Pilot
          Program. Commencement of the National Program will begin on the
          Effective Date of this Specification No. 3.

     2.6  "Target Average Handle Time" is defined as the total time a CSR is in
          talk time plus after-call wrap time plus hold time divided by the
          number of calls taken by that CSR in the measured period of time.

     2.7  "Service Level" is defined as the percentage of Buyer's Customers who
          will have access to a live CSR within the specified amount of time, as
          a percentage of total calls offered.

     2.8  "*** Minutes" is defined as each minute of time for *** for *** under
          this Specification which is *** and includes *** and *** up to a ***
          Target Average Handle Time (per call) within a given billing period.

     2.9  "Quality Assessment" is based upon the quality observations outlined
          in Section 18 of this Order. Total score is the average of all
          observation scores performed within the performance period minus the
          two lowest scores.

     2.10 "Productivity" is defined as talk time, plus after-call wrap time,
          plus hold time, plus outbound call time divided by total CSR sign-on
          time.

     2.11 "Attrition" is defined as the turnover in the number of CSRs (or other
          Seller appointed representatives) who have been assigned to perform
          Services for Cingular under this Specification. Such turnover shall be
          calculated by dividing the beginning headcount within a specific
          ninety (90) day period by ending headcount within that same specific
          ninety (90) day period.

3    CHANGE IN SCOPE

     3.1  Changes in scope shall be managed in the manner outlined in Exhibit A
          "Management Procedures for Changes in Scope" which is attached hereto
          and fully incorporated herein by this reference.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 3 of 18

4    BUYER RESPONSIBILITIES

     4.1  Buyer and Seller collectively will develop, maintain and update
          training materials as necessary. One complete set of all required
          software, technical notes, technical documentation and all additional
          training materials for all Products, and all updates, upgrades and
          revisions (collectively the "Training Materials") excluding any
          Intellectual Property developed by Seller thereto, will be provided by
          Buyer to Seller, and all such materials shall remain the property of
          Buyer. Any Seller modification to the Training Materials must be
          approved by the Buyer and shall become property of the Buyer.

5    PRIMARY CONTACT INFORMATION

5.1  Seller will provide a main point of contact at a Director level or above
     that is dedicated full-time to the Buyer's Program under this
     Specification. Current lists of contacts attached hereto as Exhibit E. Any
     changes in the reflected point of contact must be pre-approved by Buyer.
     Seller will designate a full-time National Account Manager who will be
     assigned to Buyer's Program(s) for the duration of this Specification. Such
     National Account Manager must be equipped with, and must be available via a
     wireless phone at Seller's sole expense.

6    TERM

     6.1  The term of this Specification shall commence on the date of the last
          signature executing this Specification (the "Specification Effective
          Date"), and shall continue in effect for a period of one (1) year,
          unless sooner terminated as allowed in Master Services Agreement No.
          TH120103 (the "MSA") or as otherwise allowed in this Specification.
          This Specification may be extended at the existing terms, conditions
          and pricing for an additional one (1) year period at Buyer's sole
          discretion, by Buyer Providing Seller with written notice of its
          intent to renew this Specification for an additional one (1) year
          period within thirty (30) days of the expiration of this
          Specification.

     6.2  Buyer shall have the right to terminate this Specification (and its
          associated Purchase Order) at any time, with or without cause, upon
          giving Seller at least 30 days written notice of such termination.

     6.3  This Specification (and associated Purchase Order) will cover the
          National Program as defined above.

7    SERVICE SPECIFICATIONS AND REQUIREMENTS

     7.1  Seller will be routed and will receive calls and other communications,
          including but not limited to e-mail, on behalf of Buyer ("Customer
          Inquiries"). Such calls will be from Buyer's customers seeking
          customer support that shall include (but is not limited to), responses
          to questions regarding Buyer's Products or Programs, and problem
          resolution on technical problems with Buyer's Products or Programs.

     7.2  Seller will respond to Customer Inquiries in accordance with the
          Performance Standards described herein, which may be amended from time
          to time upon written notification by Buyer. Seller shall further
          conform to all of Buyer's requirements concerning call disposition.

     7.3  Seller will populate the *** and Trouble Ticket fields for all
          Customer Inquiries in accordance with Buyer's specifications, which
          may be amended from time to time upon written notice to Seller.

     7.4  Seller will *** to *** in-house customer care centers via "***" all
          Customer Trouble Tickets that require advanced assistance. *** will
          answer the calls using the same performance standards required of
          Seller. Advanced Assistance includes those issues *** the ***. Such
          Trouble Tickets will be transferred in accordance with procedures as
          specified by Buyer, as same may be amended from time to time upon
          written notice to Seller. All such activity will be monitored for
          adherence to the methods and procedures established by Buyer. Seller
          may instruct its CSRs to complete a *** any time the hold time in
          queue at Buyer's

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 4 of 18

          call center exceeds ***. Seller must check and monitor hold times
          every ***.

     7.5  The Deliverables to be delivered by Seller to Buyer pursuant to this
          Specification are listed in Exhibit B "Deliverables Matrix".

8    SELLER RESPONSIBILITIES

     8.1  Seller will provide qualified and adequately trained resources to
          answer all Customer Inquiries in accordance with the Performance
          Standards herein. Customer Inquiries shall occur when a live CSR
          answers the call, and not upon the Customer reaching a voice response
          system.

     8.2  Seller will be responsible for supplying all adequately trained
          personnel, facilities, tools, equipment, services and materials
          necessary to perform the Services in accordance with the terms and
          conditions set forth in this Specification.

     8.3  Seller shall be responsible for the recruiting, hiring, and attrition
          training of required personnel to satisfactorily perform the Services
          described herein at no additional charge to Buyer, Seller shall
          acquire resources that possess the appropriate skill sets for the work
          being performed. Seller shall be responsible for all costs associated
          with recruiting and hiring personnel required to perform the Services.

     8.4  Seller shall notify Buyer of the hiring of additional personnel or
          removal of personnel from Buyer's Program. Such notification shall be
          in writing and will occur on the date of hiring for staff additions,
          and within twenty-four (24) hours for staff deletions. The
          notification specified herein will allow Buyer to manage system login
          access. In the event that any of Seller's personnel performing
          Services under this Specification are found to be unacceptable to
          Buyer for any reason, including but not limited to, a reasonable
          belief that he or she is not qualified to perform or is not performing
          the Services as required by this Specification, Buyer shall notify
          Seller of such fact in writing, setting forth such cause. Seller shall
          then immediately remove said employee from performing Services under
          the Specification and, if requested by Buyer, shall immediately
          provide a qualified replacement. Buyer is the sole judge as to
          performance capability but shall exercise its discretion reasonably.

     8.5  Seller agrees to provide adequate space at any facility where the
          Services are to be performed to accommodate three (3) full-time Buyer
          staff members ("Vendor Managers").

     8.6  Seller will provide necessary hardware and software at Seller's site
          (excluding any Buyer owned and supplied T1 components) from the point
          of demarcation to switch for voice path communications.

     8.7  Seller shall require that personnel with access to Buyer's network,
          systems, property (including information or assets), sign an
          acknowledgement form documenting that such personnel understands and
          agrees to safeguard against loss, damage, misuse, or theft of Buyer's
          assets or property. Seller shall maintain a complete file of all
          signed acknowledgement forms in accordance with the "Security
          Requirements for System or Network Access by Contractors" clause of
          the MSA. Seller's access to Buyer's networks, systems, property and
          assets shall at all times be subject to the terms and conditions of
          the MSA and this Specification.

     8.8  Seller will maintain a *** to *** of no more than *** to *** full-time
          equivalents ("FTEs").

     8.9  It is the Seller's responsibility to manage Customer escalations
          through the Seller's management chain. Technical problems shall be
          forwarded to the Buyer through the ticketing process established in
          the methods and procedures.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 5 of 18

     8.10 Seller agrees to relinquish ownership at no cost to Buyer of any and
          all toll-free numbers associated with the Program to Buyer or another
          party specified by Buyer within forty-eight (48) hours of Buyer
          request. Seller will transfer to Buyer, and Buyer will maintain sole
          ownership of all toll-free numbers associated with the Program under
          this Specification.

     8.11 Each month Seller and Buyer shall collaborate on a written rolling
          ninety (90) day forecast ("Rolling Forecast") of the expected number
          of calls on a per hour basis with a Critical Time Range specified,
          based historical call volumes and/or expected market launch dates.
          Buyer will approve all forecasts. It is Seller's responsibility to
          staff to meet forecast and agreed upon service levels.

     8.12 Seller agrees to relay to Buyer Contact / Vendor Manager all
          information related to recurring problems, errors or other handset
          issues, and the recommended resolution of said problems, if
          applicable, discovered or developed in conjunction with this Project
          so that such information may be added to Buyer's CIQ customer care
          application.

9    PROGRAM MANAGEMENT

     9.1  Seller shall ensure that Buyer's Projects have an Assigned team-of
          Seller supervisors and operations representatives. "Assigned"
          personnel shall mean individuals who will serve as Buyer's primary
          points of contact in connection with the Services to be performed
          under this Specification.

     9.2  Seller shall provide Buyer with a dedicated Project Manager assigned
          solely to Buyer's account. Seller's dedicated Project Manager shall
          assume central responsibility for all aspects of Buyer's account. The
          Project Manager shall act as the day-to-day liaison with Buyer and
          shall be 100% dedicated to Buyer's account. The Project Manager shall
          be responsible for ensuring that Seller is achieving the Performance
          Standards and will serve as Buyer's primary point of contact.

     9.3  Seller's account manager shall monitor daily activity to ensure that
          Program goals are met. The account manager shall audit the daily
          reports before sending said reports to Buyer to assure that accurate
          reports are received. The account manager shall monitor the CSRs on
          their program, assuring the Quality Assessment standards detailed in
          Section 18 are met.

     9.4  Program reviews will be conducted quarterly. Dates, times and
          locations will be set in advance and agreed to by both parties. As a
          standard practice, Seller will engage in continuous process
          improvement initiatives on behalf of the Buyer. These initiatives may
          provide various results, such as strengthening and improving the
          delivery of service and/or reducing talk times. The progress of any
          and all such initiatives will be a standard part of the quarterly
          review process.

10   PERFORMANCE STANDARDS

     10.1 Buyer and Seller have developed the following standards (hereinafter
          "Performance Standards") to ensure the delivery of high quality,
          efficient customer service. Exhibit C, which is attached hereto and
          fully incorporated by reference, details the Performance Standards
          which shall apply to the Services being performed under this
          Specification.. In addition, said Exhibit C outlines each Performance
          Standard and its related deduction and incentive, as applicable, which
          are to become effective upon National Program launch.

          a)   Service Level of *** percent (***%) of all calls answered within
               -------------
               *** or less. Service level will be determined by *** the *** of
               *** within *** and the *** of ***. For Example: If *** were ***
               said *** were *** in *** or higher, the *** would be ***%. Calls
               handled include all *** taken *** plus *** in *** and higher.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 6 of 18

                          Calls Answered in *** or Less
                          -----------------------------
      (Total Calls Handled by Agent + Abandoned Calls in Queue *** or More)

          b)   Target Average Handle Time not to exceed ***. Further, Seller
               --------------------------
               shall *** to decrease *** to ***. The average target handle time
               will be calculated by the dividing the total calls (less the time
               spent performing a ***) by the total target handle time of all
               calls answered. For example: if *** calls were answered that had
               the following target handle's times *** (***) the TAHT would be
               calculated by adding the three call processing times, less the
               ***, and dividing the sum by the total calls (***) ((***) -
               ***)/(Total Calls) = TAHT.

                     (Target Handle Time of All Calls - ***)
                     ---------------------------------------
                              Total Number of Calls

          c)   Abandonment Rate not to exceed *** percent for ***% of *** by
               ----------------
               ***. The abandonment rate will be calculated by dividing the
               total calls abandoned after call in queue by the total calls
               offered. For example: If *** calls were offered and *** were
               abandoned with the following abandon times (*** and ***) the
               abandon rate would be two percent.

              (Total Abandoned Calls - Total Abandoned within ***)
              ----------------------------------------------------
                               Total Calls Offered

          d)   First Call Resolution: ***% of calls resolved on the first call.
               ----------------------
               A call is considered resolved if there is not a repeat call
               regarding the same reason and resolution within 30 days. First
               call resolution will be calculated by taking the inverse of the
               number of repeat calls with the same reason and resolution
               disposition within a *** period divided by the total number of
               calls during the *** period. For example: if *** unique customers
               called in *** days and their names were located in ***
               dispositions, signifying *** calls for *** issue, the 1st call
               resolution would be ***% (***)). This will be calculated by ***
               each day for customers who appear on records remarked with the
               same disposition. If First Call Resolution rate is lower than
               ***%, *** a *** with *** cause *** within the *** of the
               following ***.

                  Number of Repeat Calls with same Disposition
                  --------------------------------------------
                              Total Number of Calls

          e)   Customer Satisfaction / Service Delivery. Seller agrees to
               -----------------------------------------
               provide *** and *** to *** or *** to a *** for *** and ***
               results. In instances when *** are *** to *** the *** due to ***
               (i.e., *** is not *** for the ***, etc.), *** will be *** on ***.
               Seller may *** and *** to *** and *** said ***. The overall
               satisfaction rating will be calculated by *** the *** of *** of
               all ***. For the *** agents will *** as part of the *** outlined
               ***. Buyer and Seller agree to *** by *** agents within *** of
               *** of ***. *** are *** as *** where *** mandate that *** or ***
               are denied ***. *** may

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 7 of 18

               *** by *** of *** that would *** that *** the ***.

          f)   After Call Wrap Time. Average after-call wrap time *** of ***.
               ---------------------
               After call wrap time will be defined by the *** into *** and ***.
               This will be determined by the ***. For example: If the average
               talk time was *** or ***, the *** would not ***. (*** * ***%) =
               maximum wrap time.

                       Average After-Call Wrap Time < 10%
                       ---------------------------- -
                           Target Average Handle Time

          g)   Wireless Network Outage Notification. Seller agrees to *** to a
               -------------------------------------
               *** of *** from the *** of *** of *** from *** to *** of ***
               being *** prior to ***. These queue messages will *** of *** to
               the *** being *** to a *** and will reduce *** through *** and
               ***. This will be calculated by *** by the ***. For example: If
               ***requests were made in a month where *** request was fulfilled
               within *** and the other was made within ***, the average time
               for posting would be ***.

                        Sum of Speed of all Postings <***
                        ---------------------------- -
                               Number of Postings

          h)   Disposition Log. Seller shall log *** percent (***%) of calls
               ----------------
               answered in the ***, and ***, or unless *** to in *** by ***
               prior to *** a *** that does not ***. The "Call Logging Ratio"
               will be determined by calculating the ratio of all dispositions
               into Seller systems and the total calls handled. For example: Of
               *** calls *** calls were dispositioned into Seller system and
               there were *** out-of-scope call transfers, the Call Logging
               Ratio would be ***%.

                      Number of Calls Logged/Dispositioned
                      ------------------------------------
                            (Total Calls - Transfers)

          i)   *** Attrition: Seller shall take reasonable action to promote an
               --------------
               *** of no more than *** percent (***%) *** month for *** with
               ***. During periods of *** may not exceed the rate of ***. If ***
               is higher than ***%, *** a *** with *** cause *** within the ***
               of the following ***.

                     No. of *** at start -No. of *** at end
                     --------------------------------------
                               No. of *** at start
                               -------------------

          j)   The Performance Standards outlined in this Section 10 may be ***
               by *** at its ***, upon *** days *** to *** per the procedure
               outlined in Exhibit A, Management Procedures for Change in Scope.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 8 of 18

11   PRICE

     11.1 Services shall be compensated by Buyer to Seller pursuant to the rates
          and charges detailed in Exhibit D which is attached hereto and fully
          incorporated herein by this reference. Such rates and charges include
          all applicable taxes. Payment terms are net thirty (30) days.

     11.2 Seller shall *** for all *** according to the definition of ***
          Minutes described in Section 2 ("Definitions").

     11.3 Seller shall be responsible for all telecommunications setup charges
          incurred. Such setup shall include all internal queue and message
          setup.

12   TRAINING

     12.1 Seller agrees that the successful completion of the Scope of Work as
          specified in this Specification may require training that is specific
          to knowledge transfer to Buyer and Buyer's personnel who are engaged
          in this initiative. Such training shall be managed in accordance with
          the Agreement and shall be completed at no charge to Buyer.

     12.2 Any training of Seller's personnel for non-Buyer related activities or
          purposes will be at no charge to Buyer, including, but not limited to:
          trainer's training time, trainees' training time, professional fees,
          general expenses, materials or other direct or indirect training
          costs.

     12.3 Seller shall make sufficient copies of the Training Materials provided
          by Buyer to train Seller's representatives performing Services under
          this Specification. All Training Materials shall remain the sole
          property of Buyer, and shall not be used for any purpose other than
          the performance of the Services under this Specification. Seller shall
          not make any changes to the training materials without the written
          consent of Buyer.

     12.4 Seller agrees to *** and *** of *** of ***, and such personnel will
          perform the Services described in this Specification. Notwithstanding
          the foregoing, if mutually agreed between the parties, Buyer may
          provide Buyer *** for initial ***.

     12.5 Seller agrees to provide ***, and *** at *** to ***.

     12.6 If requested in writing by Buyer, Seller may develop curriculum for
          Buyer's new programs ("Curriculum"). All Curriculum developed by
          Seller must be reviewed and approved in writing by Buyer prior to
          being used in training Seller's representatives performing the
          Services. All Curriculum developed by Seller for Buyer shall be
          considered "Work Product" as described in the MSA, and shall be the
          sole property of Buyer.

13   INVOICING

     13.1 Invoices detailing fees and expenses, which will include a reference
          to the Agreement and the number of the Specification, shall be
          submitted to the Buyer Contact listed in Section 5 of this
          Specification and are payable in accordance with the payment terms set
          forth in Section 11 ("Price").

     13.2 Seller shall invoice Buyer monthly. Invoices shall be issued within
          five (5) days of the end of each calendar month. Invoices shall detail
          the number of *** Minutes multiplied by the per-minute rate, and such
          additional information as Buyer may reasonably request.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                    Page 9 of 18

14   PREMISES VISITS

     14.1 Seller shall allow Buyer representatives, at no charge, to inspect the
          locations where Services are performed following at least twenty-four
          (24) hours prior notice to Seller. Such inspection shall include (but
          is not limited to) the opportunity to observe the performance of the
          Services and interview Seller CSRs who perform Services for Buyer as
          well as to answer and/or monitor live calls, provided this activity
          does not significantly interfere with the primary Service activity.

15   REMOTE SILENT MONITORING

     15.1 Seller will provide unlimited hosted monitoring to Buyer during all
          performed hours during which Service is provided. Seller shall further
          use a highly accessible toll-free remote monitoring function (or
          option to dial out) by providing remote monitoring for the performed
          hours of Services. If technically available, Seller shall make said
          function available to Buyer via a computer and modem to allow Buyer to
          watch the CSR or operator interact with Seller's computer screens.
          Buyer's representatives will be permitted to monitor the performance
          of the Seller's CSR by auditory technology or through retrieving all
          non-archived call recordings and/or data from the switch without
          notice. Recordings of calls that have been archived will be accessible
          through Seller's Project Manager within 48 hours of Buyer request.

16   CALL FLOW AND SCRIPT APPROVAL

     16.1 Buyer must approve scripts, order forms, ***, and report formats to be
          used by Seller for Services provided pursuant to this Specification.
          If Seller desires any changes whatsoever to the aforementioned
          scripts, forms or formats, then Seller must obtain Buyer's prior
          written approval for implementing such changes prior to incorporating
          the change(s).

17   WORK PRODUCT OWNERSHIP AND ***

     17.1 Buyer will have ownership of all call flows, including handset
          trouble-shooting call flows, scripts, training materials and customer
          care processes developed by Buyer and Seller and used in conjunction
          with this Project. Buyer shall be required to pre-approve such
          scripts, call flows, training materials and customer care processes
          prior to their use in accordance with this Specification.

     17.2 Seller shall provide *** which *** be *** by Buyer *** to facilitate
          the *** of *** to a *** if Buyer reaches ***% of *** of ***, including
          but not limited to *** all records, any work product *** in *** of
          this ***, and *** for *** or *** to *** the ***. Such *** will be ***
          at *** to ***. Seller shall provide Buyer with an itemized ***
          required to support *** at least *** prior to the date of ***.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 10 of 18

18   QUALITY ASSESSMENT / PERFORMANCE CRITERIA

     18.1 Seller will provide enough Quality Assessment ("QA") agents relative
          to the total number of assigned CSRs to meet the minimum number of
          observations monthly. Each CSR is *** and supervisors are required to
          *** of the *** for *** with the ***. QA agents will *** while *** the
          *** the *** being *** are ***. *** between *** and *** will be *** to
          *** and *** to *** is ***. *** percent (***%) of the required
          observations above will be provided by ***. If Seller *** to*** in
          ***, Seller will be *** of such *** and Seller will have *** to bring
          *** to ***. Buyer and Seller may mutually agree to modify the
          standards upon written agreement signed by both parties.

     18.2 Calibrating the scoring for the Quality Assessment Tool will be
          conducted in regular monthly meetings between Buyer and Seller
          representatives.

     18.3 Buyer will have the right to request removal of any CSR from
          performing the Services with or without cause. Buyer may exercise this
          right by notifying Seller in writing of Buyer's desire to remove a
          particular CSR from its program. Thereafter, Seller shall immediately
          remove such CSR(s) from Buyer's Program. Notwithstanding the
          foregoing, if mutually agreed between the parties, Seller may take
          corrective action to remedy the defects in the performance of any
          CSR(s) if the removal was predicated solely upon defective
          performance.

     18.4 Seller agrees to notify Buyer in writing or by email immediately of
          any non-Customer impacting Service problems, which might inhibit
          Seller from achieving the Performance Standards as outlined herein.

     18.5 If, during a CSR observation, Seller identifies conduct that is not in
          conformance with standards (i.e. providing incorrect information to a
          Buyer's customer), Seller shall immediately intervene with such CSR.
          As technology may become available at Seller's centers, Seller shall
          provide system capability for Supervisors to e-mail CSRs while
          conducting quality observation.

     18.6 Buyer has the right to perform an audit of performance at any time.
          Buyer and Seller shall mutually agree to audit criteria. Buyer shall
          provide Seller with all audit reports.

19   SELLER ***

     19.1 If Buyer reaches ***% of *** of Seller on an ***, then Seller *** to
          *** to a *** of *** choice and *** and *** so that *** can ***. Seller
          must *** within *** of ***% *** of Seller, to be calculated by *** and
          *** to *** on a ***.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[Cingular Logo]
                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 11 of 18

IN WITNESS WHEREOF, the parties have caused this Specification to be executed by
their duly authorized representatives:

eTelecare Global Solutions, Inc.        Cingular Wireless LLC
(formerly known as Phase 2
Solutions, Inc.)

By: /s/ Arthur S. Graf                  By: /s/ Stan Sigman
    ---------------------------------       ------------------------------------
Printed Name: Arthur S. Graf            Printed Name: Stan Sigman
              -----------------------                 --------------------------
Title: CFO                              Title: President + CEO
       ------------------------------          ---------------------------------
Date: 3/23/05                           Date:
      -------------------------------         ----------------------------------

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 12 of 18

                                    Exhibit A

                    Management Procedures for Change in Scope

1)   Buyer shall have the right to make changes in the scope of the work, the
     associated pricing and in the Specification to be performed under the
     Agreement as set forth in a corresponding Order. All changes shall be
     authorized in writing by Buyer Contact through a Project Change Notice. If
     Buyer's changes affect Seller's pricing, such changes will be negotiated
     and agreed upon (as part of the change process) prior to the implementation
     of the proposed change.

2)   Seller shall not make any changes in the scope of the work or Specification
     to be performed under this Specification which have not been authorized in
     writing by the Buyer Contact.

3)   If Seller received instructions, directions or requests to make any change
     or changes that will result in a change in the scope of the work to be
     performed under this Agreement or an Order from anyone other than the Buyer
     Contact, Seller shall promptly notify the Buyer Contact and provide a
     description of the proposed change, or changes, the length of the delay, if
     any, that will result from the change or changes and the increased cost, if
     any, that will result from such change or changes.

4)   If Seller receives instructions, directions, or requests from Buyer Contact
     to make any change or changes that will result in a change in the scope of
     the work to be performed under this Agreement or an Order, Seller shall
     promptly provide Buyer Contact with the length of the delay, if any, that
     will result from the change or changes and the increased cost, if any, that
     will result from such change or changes. Seller shall not proceed to
     implement any such change without the written approval of Buyer Contact. To
     the extent the development work is delayed as a result of Seller having no
     written authority to proceed with a change or changes to the development
     project, Seller shall not be responsible therefore. Any such changes that
     are made by Seller without written approval of Buyer Contact, other than at
     the urging or other affirmative act by the Buyer Contact, shall not excuse
     any delay in a delivery date or form the basis for any claim or rationale
     to increase Seller's pricing.

5)   Any delays indirectly or directly affecting the dates in the Deliverables
     Matrix that are approved in writing by the Buyer Contact shall be excused,
     and any increase in the cost must be approved in writing by the Buyer
     Contact and shall be added to the Seller's price.

                         PROJECT CHANGE NOTICE NEXT PAGE

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 13 of 18

                              [Exhibit A continued]

                              PROJECT CHANGE NOTICE

DATE:

CLIENT:

PROJECT:

--------------------------------------------------------------------------------
DESCRIPTION OF CHANGE:

ALL SUPPORTING MATERIALS ATTACHED? YES [ ] NO [ ]

DATE:

--------------------------------------------------------------------------------

DATE:

IMPLEMENTATION PLAN? YES [ ] NO [ ]

--------------------------------------------------------------------------------

COST OF CHANGE (if any): $

DATE:

--------------------------------------------------------------------------------

APPROVALS

eTelecare Global Solutions, Inc         Cingular Wireless, LLC
(formerly known as Phase 2 Solutions,
Inc.)

By:                                     By:
    ---------------------------------       ------------------------------------
Printed Name:                           Printed Name:
              -----------------------                 --------------------------
Title:                                  Title:
       ------------------------------          ---------------------------------
Date:                                   Date:
      -------------------------------         ----------------------------------

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 14 of 18

                                    Exhibit B

                               DELIVERABLES MATRIX

<TABLE>
<CAPTION>
Deliverables/Specifications/Requirements                       Delivery Date   Evidence of Success
----------------------------------------                       -------------   -------------------
<S>                                                            <C>             <C>
Deliverable Set # 1 - Reporting                                All reporting   *** and *** is *** on *** for *** by ***
                                                               to begin ***
*** Reporting: set of *** that will be available through the   following the
--------------                                                    parties
*** or *** on an *** basis: *** Report; *** Report; ***        execution of
Report; ***; ***; *** Reporting; ***; *** Report;*** Report;       this
*** Report; ***                                                Specification

*** Scorecard: Seller will provide *** report on the
-------------
following items in scorecard format *** of *** of *** Calls;
***; *** Assessment; *** Time; *** Notification; ***
Dispositions *** System

*** Scorecard: Seller will provide *** report including the
following: *** Number of ***; *** v.***); *** *** of *** to
*** of *** of ***
----------------------------------------------------------------------------------------------------------------
Deliverable Set # 2 - Quarterly Program Reviews                  Quarterly     Evidence of Success:
                                                                reviews as     -------------------
o    Seller will conduct *** reviews *** at *** to ***           scheduled
     activity, *** analysis, *** and *** programs that were                    o    *** are held as scheduled
     *** and their ***, and to *** that *** upon *** are
     being met ***. If *** are not *** met, *** must *** an
     *** to be *** within *** to *** within ***.
----------------------------------------------------------------------------------------------------------------
</TABLE>

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.
<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 15 of 18

                                    Exhibit C
               NATIONAL AGREEMENT PERFORMANCE STANDARDS SCORECARD
o    Seller shall earn the applicable level of payment compensation as defined
     in Exhibit D ("Pricing") attached hereto. Seller must meet and will be
     compensated for the applicable Performance Standard requirements achieved
     for the month (applied to the current month's invoice).

<TABLE>
<CAPTION>
   SCM
  CHARAC                                                 PERFORMANCE
 TERISTIC        OBJECTIVE            MEASURE              STANDARD         WEIGHT        CALCULATION             EXCEPTION
--------------------------------------------------------------------------------------------------------------------------------
<S>         <C>                  <C>                <C>                     <C>      <C>                    <C>
   ***        Answer calls in        *** Level               ***             ***%      Calls answered in         Call volume
            such a manner that                      Service level of ***%            *** or less / (Total    estimates missed by
             ***% of all calls                      of all calls answered              calls handled by        more than ***%
               are answered                               within ***                   agent + Abandoned
                within ***                                                            calls in queue ***
                                                                                           or more)
--------------------------------------------------------------------------------------------------------------------------------
   ***       Answer calls in a   Abandonment Rate      Not to exceed 4%      ***%      (Total abandoned          Call volume
            such a manner that                       after call in queue                 calls - total       estimates missed by
              *** remains low                                                          abandoned within        more than ***%
                                                                                      ***) / Total calls
                                                                                            offered
--------------------------------------------------------------------------------------------------------------------------------
   ***       Keep the customer       Customer         TBD by BI baseline     ***%             ***              Seller will ***
            satisfied with the     Satisfaction             survey
                    ***                              (75% surveyed in top
                                                           3 boxes)
--------------------------------------------------------------------------------------------------------------------------------
*** / ***        Solve the          First Call         ***% or greater       ***%      Number of repeat       Any repeat caller
            customer's problem      Resolution                                        calls from customer    within a *** period
                with a ***                                                            for the same reason      resulting in a
                                                                                      within *** / Total      different inquiry
                                                                                        number of calls        (i.e., billing,
                                                                                                             sales, collections,
                                                                                                                etc.) will be
                                                                                                              excluded from the
                                                                                                                 repeat rate
                                                                                                                 calculation
--------------------------------------------------------------------------------------------------------------------------------
   ***       Keep call handle       TAHT Target            *** TAHT          ***%     (Target Handle Time   If Buyer changes the
              times *** while                        Set a Target Average             of All Calls - ***      call flow or the
              meeting the ***                          Handle Time for                 Minutes) / Total     Specification, a new
                                                        inbound calls                   Number of Calls      TAHT standard will
                                                                                                            be negotiated, up or
                                                                                                                 down (IVR)
--------------------------------------------------------------------------------------------------------------------------------
   ***         Minimize the             ***         Less than or equal to    ***%       No. of Warranty       Recall or product
               number of ***                             ***% of ***                    Exchanges less       advisory situation
                  through                                                               Product recall         that generates
              troubleshooting                                                            advisories /         exchanges beyond
                                                                                      Beginning of Period     Seller's control
                                                                                        Subscriber Base
                                                                                        (orange billing
                                                                                         system only)
--------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.
<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 16 of 18

                                    Exhibit D

                                      Price

a)   The table below outlines *** pricing as it relates to this Specification:

                             APPLICABLE *** PRICING

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------
*** Per ***         ***                  ***                    ***                     ***
                Below a ***         Between a ***       Between a *** score   Above a *** (*** to the
                 *** score      *** score (*** to the    (*** for the ***)       *** for the ***)
              (*** to the ***      *** for the ***)
                for the ***)
-----------------------------------------------------------------------------------------------------
<S>           <C>               <C>                     <C>                   <C>
Below ***      $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
***-***        $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
Above ***      $         ***         $        ***          $         ***            $        ***
-----------------------------------------------------------------------------------------------------
</TABLE>

b)   The appropriate *** rate shall be applied to the Target Average Handle Time
     (TAHT) of all *** the *** up to *** minute TAHT. For example, the TAHT for
     the *** is *** minutes *** for *** calls. Buyer would be invoiced *** (***
     minutes * *** calls * ****) for *** with *** for ***.

c)   *** rates in the table above are *** to the *** for ***. For example, ***
     in *** month *** be *** at the *** for all *** with those *** calls.

d)   *** and *** $***/Hour. Must be *** by *** / *** or *** on *** or *** prior
     to ***. *** is defined as *** and/or *** that is *** for ***.

e)   Buyer agrees to pay *** per hour ($***/Hour) for ***, including *** support
     to *** as requested by *** on an ***. Buyer and Seller agree to ***
     associated with *** that are *** over and above the *** and ***.

f)   Buyer agrees to pay for *** calls at the *** determined by ***. For
     example, the *** is ***, and ***

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 17 of 18

     *** averaging *** were made. Buyer would be invoiced $*** (*** minutes* ***
     calls* $***) for ***.

g)   Buyer agrees to pay $*** per minute *** for *** that result from ***.

h)   Buyer agrees to pay the *** per minute rate per the table above for all ***
     minutes.

i)   Buyer agrees to pay a *** of *** dollars ($***) per hour for up to*** days
     (*** hours in total) of *** for each *** who is *** and *** as a direct ***
     of *** when the *** in *** over *** exceeds *** percent (***%). For
     purposes of this paragraph, *** shall be defined as an *** of *** who has
     *** been a *** or *** of *** within the last *** months. Costs associated
     with *** of *** shall be *** by ***.

j)   Buyer will be responsible for *** relative to the *** of *** and *** from
     the *** of *** to *** for ***.

k)   In the event Seller must incur *** in order to provision the *** by this
     ***, Seller shall *** such *** on to *** as such *** are actually ***.

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

                                                       Agreement No. TH120103-03
                                          Specification for Purchase Order No. 3
                                                                   Page 18 of 18

                                    Exhibit E

                                 Staffing Plans

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------------------------------
Name              Title                        Phone               Email                     Role
-------------------------------------------------------------------------------------------------------------------------------
<S>               <C>                          <C>                 <C>                       <C>
Cingular Wireless, 5565 Glenridge Connector, Atlanta, GA 30342
-------------------------------------------------------------------------------------------------------------------------------
Paul Baker        Sr. Manager                  ***                 ***@cingular.com          Sr Logistics/Repair Mgr
-------------------------------------------------------------------------------------------------------------------------------
June Clark        Vendor Mgr General Dept      ***                 ***@cingular.com          Vendor Manager Team Lead
-------------------------------------------------------------------------------------------------------------------------------
Rand Farr         Sr. Contract Manager         ***                 ***@cingular.com          Contract Manager
-------------------------------------------------------------------------------------------------------------------------------
Ed Ross           IT Project Manager           ***                 ***@cingular.com          IT and Data Integration
-------------------------------------------------------------------------------------------------------------------------------
Charles Thigpen   Channel Master               ***                 ***@cingular.com          Market/Channel Communications
-------------------------------------------------------------------------------------------------------------------------------
eTelecare Global Solutions, Inc (formerly known as Phase 2 Solutions, Inc) 8901 E> Raintree Dr., Suite 100 Scottsdale, AZ 85260
-------------------------------------------------------------------------------------------------------------------------------
Windy Mesquita    VP - Customer Service        ***                 ***@phase2solutions.com   Primary Account Director
-------------------------------------------------------------------------------------------------------------------------------
Vic Sese          Dir - Business Development   ***                 ***@phase2solutions.com   Sales Contact
-------------------------------------------------------------------------------------------------------------------------------
Tom Schollmeyer   VP of Information Systems    ***                 ***@phase2solutions.com   Network Contact
-------------------------------------------------------------------------------------------------------------------------------
Dennis Kozura     Director of Application      ***                 ***@phase2solutions.com   Software Development and
                  Development                                                                Reporting Contact
-------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                            PRIVATE/PROPRIETARY/LOCK
The information contained in this Agreement is not for use or disclosure outside
   Cingular Wireless, Seller, their affiliated companies and their third party
   representatives, except under written Agreement by the contracting Parties.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

<PAGE>

[Cingular Logo]

--------------------------------------------------------------------------------

                                   May 1, 2006

VIA DHL AND FACSIMILE TO 480.477.XXXX
-------------------------------------
eTelecare Global Solutions, Inc.
8901 East Raintree
Suite 100
Scottsdale, Arizona 85260
ATTN: Arthur S. Graf, CFO

          RE:  Notice of Intent to Renew
               Specification for Purchase Order No. 3 ("Specification") to
               Master Services Agreement No. TH120103 between Cingular Wireless
               LLC, on behalf of itself and its Affiliates ("Cingular"), and
               eTelecare Global Solutions, Inc. ("eGS")

Dear Arthur:

The letter is to notify eGSI that Cingular hereby exercises it option to renew
the above-referenced Specification pursuant to Paragraph 6.1 (Term) thereof.

For purposes this notice, the Parties hereby stipulate that the Effective Date
of this Specification is June 15, 2005 and that such Effective Date supercedes
and replaces the "Specification Effective Date" as set forth in Paragraph 6.1.
The Parties agree that this renewal period will commence and be effective as of
June 15, 2006 and will continue in effect until June 15, 2007.

Sincerely,

/s/ George Foley

George Foley
Executive Director - Supply Chain
CINGULAR WIRELESS LLC

Agreed
By: Benedict C. Hernandez
    eTelecare Global Solutions, Inc.

Signature: /s/ Benedict C. Hernandez
           ---------------------------

Title: Vice President, Philippine Operations

Date: June 15, 2005

--------------------------------------------------------------------------------
                     Cingular Wireless o [address illegible]

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