Document:

Exhibit

	
	
	

    

	
	
	October 25, 2016

Raghu Raghuram

Dear Raghu,

I am pleased to present you with this letter to document your new role at VMware, Inc. (“VMware”).

Title
Effective October 26, 2016 (the “Effective Date”), your new title is Chief Operating Officer, Products and Cloud Services. In your role, you will report directly to me.

Salary and Bonus
As of the Effective Date, your annual base salary rate will continue to be $610,000, and you will remain a participant in VMware's Executive Bonus Program as it may be amended from time to time. You will continue to be eligible for an annual target bonus opportunity of 100% of your eligible compensation. 

Equity
Your existing equity awards will remain in effect in accordance with their terms. You will be eligible for future equity award grants by the Compensation and Corporate Governance Committee of the VMware Board of Directors (the “Committee”) in accordance with VMware’s ongoing compensation programs for its executive officers.

Severance Protection
You will remain a participant in the VMware Executive Retention Plan adopted on June 15, 2016, as it may be amended from time to time in accordance with and subject to its terms and conditions. 
 
Change in Control Protection
You will remain a participant in the VMware Change in Control Retention Plan adopted on February 25, 2015, as it may be amended from time to time in accordance with and subject to its terms and conditions. 

Entire Agreement
This letter agreement represents the entire agreement between you and VMware with respect to the matters set forth herein and supersedes and replaces any prior agreements, written or oral, with respect to your role and compensation.  

I would like to thank you for your contributions to VMware’s successes and for your continued 
commitment toward accomplishment of our goals.

Best regards and continued success,

Pat Gelsinger, Chief Executive Officer

	 

	Signed:  /s/ Raghu Raghuram      Date: October 31, 2016
                 Raghu RaghuramExhibit

	
	
	

    

	
	
	October 25, 2016

Rajiv Ramaswami

Dear Rajiv,

I am pleased to present you with this letter to document your new role and compensation at VMware, Inc. (“VMware”).

Title
Effective October 26, 2016 (the “Effective Date”), your new title is Chief Operating Officer, Products and Cloud Services. In your role, you will report directly to me.

Salary
As of the Effective Date, your annual base salary rate will continue to be $700,000. 

Bonus
As of the Effective Date, you will become a participant in VMware's Executive Bonus Program as it may be amended from time to time. You will continue to be eligible for an annual target bonus opportunity of 100% of your eligible compensation. Pursuant to the terms and conditions set forth in VMware's Executive Bonus Program, any bonus for which you become eligible will be measured and funded on a semi-annual basis, with the actual payout based on achievement of VMware financial goals and your individual performance, as approved by the Committee. Any bonus payment for your initial period of employment will be prorated based on your actual start date. VMware reserves the right to modify or discontinue the Executive Bonus Program and/or your bonus opportunity at any time.

Equity
Your existing equity awards will remain in effect in accordance with their terms. You will be eligible for future equity award grants by the Compensation and Corporate Governance Committee of the VMware Board of Directors in accordance with VMware’s ongoing compensation programs for its executive officers.

Severance Protection
You will remain a participant in the VMware Executive Retention Plan adopted on June 15, 2016, as it may be amended from time to time in accordance with and subject to its terms and conditions. 
 
Change in Control Protection
You will remain a participant in the VMware Change in Control Retention Plan adopted on February 25, 2015, as it may be amended from time to time in accordance with and subject to its terms and conditions. 

Entire Agreement
This letter agreement represents the entire agreement between you and VMware with respect to the matters set forth herein and supersedes and replaces any prior agreements, written or oral, with respect to your role and compensation.  

The company values the contributions you make and the results you have achieved to support our company in accomplishment of our goals.  Best regards and continued success.

Pat Gelsinger, Chief Executive Officer

	 

	Signed:  /s/ Rajiv Ramaswami      Date: October 26, 2016
                 Rajiv Ramaswamicsgs-ex1022x_279.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.22X

TWENTY-FIRST AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This TWENTY-FIRST AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following as of the Effective Date:

 

	
1.
	
WHEREAS, CSG agreed to provide and Customer used CSG’s Check Verification Services pursuant to the Agreement; and

 

WHEREAS, Customer desires to utilize, and CSG agrees to provide, CSG’s Check Verification services on an enterprise-wide basis pursuant to the terms of the Agreement.

 

NOW, THEREFORE, CSG and Customer agree to delete the pricing provided in Schedule F, Section IV. Ancillary Products and Services, Subsection D. titled “Check Verification,” and replace it as provided in this amendment which will provide for enterprise-wide and non-enterprise-wide pricing to Customer as follows:

 

	
 
	
(a)
	
Schedule F, Section IV. Ancillary Products and Services, Subsection D. titled “Check Verification,” as previously amended by the Ninth Amendment to the Agreement (CSG document number 2504963) shall be deleted in its entirety and replaced with the following:

 

D.Check Verification

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.Enterprise-wide Check Verification Services (Note 4)
	
 
	
 

	
a)Service Option 1 (per ***********) (Note 1) 
	
*******
	
$******

	
b)Service Option 2 (per ***********) (Note 2) 
	
*******
	
$******

	
c)Service Option 3, volumes less than ******* for service option 3 only (per ***********) (Note 3)
	
*******
	
$******

	
d)Service Option 3, volumes higher than ******* for service option 3 only (per ***********) (Note 3)
	
*******
	
$******

	
e)Setup and Implementation
	
Per **************
	
*****

	
2.Non-enterprise wide Check Verification Services (Note 5)
	
 
	
 

	
a)Service Option 1 (per ***********) (Note 1) 
	
*******
	
$******

	
b)Service Option 2 (per ***********) (Note 2) 
	
*******
	
$******

	
c)Setup and Implementation (per ******)
	
*** ****
	
$***********

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Note 1: Service Option 1 consists of **** *******, ******* ****** and ******** ******** ************.

Note 2: Service Option 2 consists of ******* ****** * and ******** ******** ************.

Note 3: Service Option 3 consists of ******* ****** * and ******* ****** * and ********** ******** *** ****** ****, ************ ************ and is **** ******** **** * *********** is *** ********** in ******* ****** * and ******* ****** *.

Note 4: For purposes of this Amendment, Enterprise-wide Check Verification Services shall mean Customer’s deployment of the Check Verification Service for use on all Connected Subscribers.

Note 5:  For purposes of this Amendment, Non-enterprise-wide Check Verification Services shall mean Customer does not deploy the Check Verification Service for use on all Connected Subscribers.  

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

	
 
	
(b)
	
CSG and Customer agree that all other provisions of the Agreement, including Exhibit C-28 shall remain unchanged and in full force and effect.

 

	
2.
	
CSG and Customer desire to add standard fees to the Agreement for Custom Rules Engine (“CREs”) solutions developed for Customer by CSG and which will be implemented pursuant to mutually agreed upon Statements of Work between CSG and Customer.

 

	
 
	
(a)
	
As of the Amendment Effective Date, Schedule F, Fees, Section IV. Ancillary Products and Services, Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 23. titled “Custom Rule Engine (CRE) Solutions,” as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
23. Custom Rule Engine (CRE) Solutions (Note 1)
	
 
	
 

	
a)CRE Implementation, per ***
	
********
	
*****

	
b)Production Support and Maintenance (per *** ********) (Note 2) (Note 3)
	
 
	
 

	
▪High – ******** ************* *******, ******* ****/*****
	
********
	
$*********

	
▪Medium – ******** ******, *******, *****, ***** ************* *******
	
********
	
$*********

	
▪Low – ********** ******, ***** ****** ** *****
	
********
	
$********

	
c)Integration to third parties
	
********
	
*****

 

Note 1: Design, development and implementation services and lead times will be set forth in a mutually agreeable Statement of Work for each CRE. 

Note 2: In such Statement of Work mentioned in Note 1, the specific level of Production Support and Maintenance per CRE solution (i.e., High, Medium or Low) shall be designated to establish ****** billing.

Note 3: As a point of clarification, the fees for CSG Offensive Language Filter Solution, Clear and Disable Tech Number-Rescheduled Jobs in Order Work Flow, and Disabled Equipment Warning (per the Seventeenth Amendment, CSG document number 4106622, executed July 21, 2015); the fees for XH Multi-Tech Orders Customer Rules Engine (per the Nineteenth Amendment, CSG document number 4109676, executed February 23, 2016); the fees for Account Transfers Custom Rules Engine Edits (per the Twentieth Amendment, CSG document number 4109237, executed March 15, 2015); and the fees for T44 Discount Validation Custom Rules Engine and Deferred Credit Restriction Custom Rules Engine (per the Twenty-second Amendment, CSG document number 4107927, executed May 11, 2016) shall be excluded from the fee table listed above; instead, such fees will continue to be invoiced in accordance with the respective fee tables listed in the respective Amendment for such CRE solution.

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

	
3.
	
WHEREAS, CSG and Customer entered into that certain Fourteenth Amendment to the Agreement effective as of February 10, 2015 (CSG document number 2508028) (the “14th Amendment”) relating to CSG providing CSG Vantage® Enhanced Campaigns Dashboard to Customer; and

 

WHEREAS, CSG and Customer entered into that certain Seventeenth Amendment to the Agreement effective as of July 21, 2015 (CSG document number 4106622) (the “17th Amendment”), whereby, pursuant to Section 2 of the 17th Amendment, CSG and Customer agreed to add additional named users for CSG Vantage® Reporting Dashboards; and

 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

WHEREAS, CSG and Customer desire to consolidate the CSG Vantage® Enhanced Campaigns Dashboard added pursuant to the 14th amendment into the CSG Vantage® Reporting Dashboard services provided pursuant to Section 2 of the 17th Amendment and said services shall now be called CSG Vantage® Business Intelligence (“BI”).

 

NOW, THEREFORE, CSG and Customer agree to delete the terms of the Agreement provided by the 14th Amendment in their entirety and to modify the terms of the Agreement provided in Section 2 of the 17th Amendment by deleting the terms of Section 2 of the 17th Amendment and replacing them with the following:

 

(a)   Customer desires to utilize the services of CSG Vantage® Business Intelligence (“BI”) to add and support additional named users for BI applications featuring interactive reports and dashboards developed by CSG.   

 

(b)   As of the 17th Amendment Effective Date, Schedule F, Section IV. Ancillary Products and Services, Subsection A. titled “Ancillary Services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” is hereby amended to add a new Subsection 10 titled “CSG Vantage® BI End User Licensing,” a new Subsection 11 titled “CSG Vantage® BI Application Support & Maintenance,” and a new Subsection 12 titled “CSG Vantage® Storage” as follows

 

				
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
10.  CSG Vantage® BI Reporting Dashboard End User Licensing
	
 
	
 

	
a)CSG Vantage BI Single Named Business Intelligence User ID (Note 1) (Note 2) 
	
*******
	
$*****

	
11.  CSG Vantage® BI Support & Maintenance (Note 2) (Note 4) 
	
 
	
 

	
BI Dashboard Complexity Tier
	
Number of Data Sources
	
Frequency
	
Fee Per ********

	
Simple
	
*** (*)
	
*******
	
$******

	
Intermediate (Note 6)
	
*** (*)
	
*******
	
$******

	
Complex
	
***** (*) or more
	
*******
	
** *****

	
12.  CSG Vantage® Storage (Note 5)
	
 
	
 

	
a)Per ******** of data storage 
	
*******
	
$********

 

Note 1: Design, development and implementation services will be set forth in a mutually agreeable Statement of Work (CSG#2503499).

Note 2: The monthly End User License fees for the initial **** (*) ***** ***** **** for the CSG Vantage Dynamic Triggering Reporting Dashboard as well as the Support and Maintenance fees are included in the CSG Dynamic Triggering Solution Production Support and Maintenance Fee as defined in the Agreement.

Note 4: The Dashboard Complexity Tiers are defined per unique dashboard implementation. The use of Customer or third party data sources will need to be mutually agreed upon on how they are loaded into a dashboard and considered complex.  Dashboards can move through the tiers as additional requests are developed.

Note 5: Storage Fees apply in the event new data feeds are required, or Customer elects to expand existing Vantage retention settings.

Note 6:  Enhanced Campaigns Dashboard previously provided by CSG to Customer’s ********* and **** ********* included **** (*) Vantage BI users for the ********* ******** and **** (*) Vantage BI users for the **** ******** in the $****** ******* fee.

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  VP & Chief Compliance Officer

	
 

Date:  12-19-2016
	
 

Date:  12/5/16

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