Document:

Exhibit 10.18

 Exhibit 10.18 
 [CONFIDENTIAL INFORMATION REDACTED; SUBJECT 
 OF RULE 406 REQUEST FOR
CONFIDENTIAL 
 TREATMENT] 
 Translation of Business Process Outsourcing (BPO) Cooperation 
 Agreement

 Party A: Sino-US MetLife Insurance Co., Ltd Chongqing Branch (“MetLife Chongqing”) 

Address: 
 Party B: Chongqing Central BPO
Industry Co., Ltd (“Central BPO”) 
 Address: 
 MetLife Chongqing is one of branches of Sino-US MetLife Insurance Co., Ltd’s in P.R.China. MetLife Inc is a leading global provider of insurance and other financial services, the biggest life
insurance company in the U.S., and one of the FORTUNE 500 companies. Central BPO mainly provides carrier-class call center outsourcing solutions and services to the financials, logistics, e-commerce and other high-end industries. 

In order to fully utilize the advantages in the area of resources of their respective services, to provide practical, value-added insurance services to
Party A’s end users, and to improve the service quality of human resources by Party A, both parties hereto, on the principle of complementary advantages, resources sharing and win-win cooperation, hereby reached the agreement on the Party
A’s business outsourcing as follows: 
 I Cooperation Content 
 On the principle of complementary advantages and benefit sharing, Party B shall provide Party A with relevant services of human resources and offer potential customer Party A’s * insurance service.

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 1. * 
 (1) * 
 (2) * 
 (3) * 
 2. * 
 (1) * 
 (2) * 
 (3) * 
 (4) * 
 3. Other cooperation content shall be discussed by both parities and agreed by complementary agreement. 
 II Rights and Obligations for Party A 
 1. * 

2. * 
 3. * 

4. * 
 5. * 

6. * 
 7. * 

8. * 
 9. * 

10. * 
 11. * 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 III Rights and Obligations for Party B 
 1. * 
 2. * 
 3. * 
 4. * 
 5. * 
 6. * 
 7. * 
 8. * 
 9. * 
 10. * 
 11. * 
 12. * 
 Party B acknowledge and confirm with Party A that Sino-US MetLife Co., Ltd and United MetLife Co., Ltd will conduct merger only to the extent permitted by the relevant laws of the People’s Republic
of China and subject to the approval of the China Insurance Regulatory Commission (CIRC). Meanwhile both parties mutually acknowledge that, unless otherwise agreed, this agreement shall still remain in full force and effect. Party B and Party A or
the merged Party A with United MetLife will continue to fulfill the contract agreement. 
 IV Related payment and settlement 

1. * 
 (1) * 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 (2) * 
 2. * 
 3. * 
 (1) * 
 (2) * 
 V Termination 
 1. * When test period expires, any party may notify the other party in
writing or by email to terminate the agreement and the test period of this agreement ends. If there is no objection from either party, the agreement shall automatically become valid. 
 2. In case that any party come across insolvency, to be brought into the bankruptcy reorganization proceedings, or to be specified the liquidator or receiver, and if not be relieved from the
implementation complainant, a liquidator or receiver is not withdrawn within 20 days, or if which party hereof is taken over, or any other creditor situation similar occurs, the other party may immediately terminate this agreement. 

3. If the Sino-US MetLife, pursuant to the principle of good faith, considers that any act or omission under this agreement would violate the existing
applicable laws, Sino-US MetLife will have no responsibility to fulfill the aforementioned obligations. 
 Prior to the termination date of this
agreement, if Sino-US MetLife conducts any acts in violation of or may violate “Foreign Corrupt Practice Act of United State” or any other existing anti-bribery laws, regulations or rules, which conduction only basing on reliable
information and the principle of good faith, to be considered caused by the representative of Party B or Party B or other reasons that likely attributable to Party B, Sino-US MetLife is entitled to terminate this agreement at any time or suspend
payments under the agreement. 
 Under such termination or payments suspension, unless the payment is for the legally services that have been
performed and the payments shall not violate any law. 
 4. After termination and expiration of the agreement, the following provisions shall be
applied: 
 (1) Party B shall stop all the services and activities conducted on behalf of Party A. 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 (2) Party B shall return all the confidential information previously provided by Party A and still in
possession of Party B, besides, Party B shall return all advertising materials in his possession. 
 VI Force Majeure 

Due to force majeure, both parties can not perform or can not completed fulfill the obligations under this agreement that either party is liable for
breach the agreement to the other party. However, on case of force majeure shall, with 10 days after the occurrence of force majeure will inform each other, and provide relevant evidence that issued by relevant authorities. Within a reasonable time
after the influence of force majeure eliminated one party should continue to perform the contract. 
 VII Requirements of Confidentiality

 1. Both parties shall each bear the obligation of confidentiality. Either party shall not disclose others trade secrets in any way to
third party, the said trade secrets hereof refer to any party’s business related data, price, amount, technique approach, specific content of this agreement and any information or documents related to his business that one party disclose to the
other party (including whose parent company, subsidiaries, holding companies and cooperative SP). 
 2. Under this agreement, all the
information and documents that one party disclose to the other party shall be considered confidential information. Any party shall neither expose confidential information hereupon that obtaining from the other party to the third party, nor to
utilize which confidential information exceed the scope of this agreement. 
 3. Person of either party who conducts the cooperation matter
under this agreement, or knows, understands confidential information aforementioned (including but not limited to one party’s employees, representatives, agents, consultant, etc.) should assume the same obligation of confidentiality.

 4. Both parties shall bear the obligation of confidentiality on this cooperation and the specific content of this agreement. Without the
prior consent in writing of one party, the other party shall not disclose the cooperation hereof between Party A and Party B as well as the specific content of this agreement to any third party. 

5. The obligation of confidentiality mentioned before shall not be restricted by the term of this agreement. 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 VIII Breach of contract 
 1. Where this agreement can not be continued due to the breach of agreement by either party, the non-breaching party is entitled to terminate this agreement and claim compensations for the losses he has
incurred. 
 2. Where one party or both parties suffers from the adverse social impact or economic losses due to one party’s breach, the
other party shall be entitled to pursue the liabilities of the breaching party and ask for the economic compensations, even to the extent of terminating the agreement. 
 IX Observance of Anti-Bribery laws 
 Party B, senior executives, directors, employee of
Party B and any agents or representatives acting on behalf of the said personnel are prohibited from making any payments in violation of “Foreign Corrupt Practice Act of the United States” of America or any existing anti-bribery laws in
conducting the acts relating to or having an effect on this contract. The said prohibited acts include the offering of any direct or indirect money or any valuable goods to the non-US officials, international organizations, non-US political parties,
politician or political candidates in order to obtain, retain, carry out the business or to claim for any improper benefits. 
 Party B
represents and warrants that, while performing the obligations hereunder and other matters in connection with this contract, he has not made the said prohibited payments and will not conduct such acts in the future. 

X Assignment of Rights and Obligations 

Without the prior written consent of the MetLife, Party B may not assign or transfer all or any part of the rights, liabilities and obligations hereunder
(including payments which are due and to be due ) to any third party, including any subcontractor. Except as agreed in writing by the MetLife, all the services as agreed upon herein shall be performed by directors, senior executives or employee of
Party B. 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 XI Disclosure 
 Either party hereto at any time may disclose this agreement and its contents to any third party (including according to government and its agency) for any reason whatsoever provided that it is legally
reasonable to do so. 
 XII Legal requirements 
 1. Party B shall inform Party A of any legal requirements or industrial standards relating to services, including any third-party liabilities thereof or any decrees or governmental regulations relating to
purchase services. 
 2. While providing the services, Party B shall posses any/all valid and effective license, consent and other documents
which are necessary to perform services to Party A. 
 XIII Applicable law and Jurisdiction 

This agreement shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising from or in
connection with this agreement shall be resolved through amicable negotiation. In the event no settlement can be reached therefrom, either party is entitled to submit such dispute to China International Economic and Trade Arbitration, Commission
Shanghai Branch for arbitration in accordance with arbitration rules then in effect. 
 XIV Validity 

1. * 
 2. During the validity of this contract,
this contact shall be automatically terminated upon mutual consent of both parties. 
 3. Where any Force Majeure event makes it impossible to
continue this contract, this agreement shall be automatically terminated when both parties complete all outstanding settlements. 
 4. Where any
event, which is foreseeable, makes it impossible for one party to continue to perform this agreement, such party shall inform the other party of its 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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occurrence within five (5) business days after whenever such party has reasonably foreseen such event and help the other party with the outstanding matters. Where such party fails to do so
promptly, he shall be liable for the losses the other party has incurred therefrom. 
 XV Miscellaneous 

1. Party B understands and acknowledges that Sino-US MetLife and United MetLife Insurance Co. Ltd. shall conduct merge and restructuring to the extent
permitted by the relevant laws of the People’s Republic of China and subject to the approval of the relevant insurance supervisory authority. Meanwhile both parties mutually acknowledge that, unless otherwise agreed, this agreement shall still
remain in full force and effect. Party B as well as the successor entity into which Sino-US MetLife and United MetLife Insurance Co. Ltd. merge, shall abide by and perform any provisions herein. 

2. The appendices hereto shall have the same legal effect as this agreement. 
 3. Other matters not mentioned herein shall be resolved by both parties through friendly negotiation. 
 4. Any dispute arising from the contents of this agreement or in connection with its performance shall be resolved through friendly negotiation. In case no settlement can be reached, either party may
submit such dispute to Chongqing Arbitration Committee for arbitration and the location of arbitration is Chongqing Municipality. 
 5. This
agreement is made in quadruplicate and shall become effective upon signature and seal by both parties. Each party shall hold two copies with the same legal effect respectively. 
 Party A 
 Authorized representative: 

Stamped Corporate Seal 
 Party B

 Authorized representative: 

Stamped Corporate Seal 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

8Exhibit 10.19

 Exhibit 10.19 
 [CONFIDENTIAL INFORMATION REDACTED; 
 SUBJECT OF RULE 406 REQUEST FOR
CONFIDENTIAL 
 TREATMENT] 
 Translation of Business Process Outsourcing (BPO) 
 Cooperation Contract

 Between 

Party A: China Pacific Insurance (Group) Co., Ltd. Chongqing Branch (“Chongqing Co.”) 

Address: No.153 Zourong Road, Yuzhong District, Chongqing 
 And 
 Party B: Chongqing Central BPO Industrial Co., Ltd. (“Chongqing Central”)

 Address: Telecom Office Building, No.2, Haier Road, Jiangbei District, Chongqing 

China Pacific Insurance (Group) Co., Ltd. (“CIPC”) was founded on May 13, 1991; Its headquarter is in Shanghai. The
company was listed on Shanghai Stock Exchange on Dec.
25th, 2007 and on Hong Kong Exchange on Dec. 23rd, 2009 respectively. CIPC, to which Chongqing Co. is affiliated,
adheres to the core values of commitment to business integrity in pursuit of steady growth and performance excellence. The company strives to continue to create value for clients, shareholders, employees, society and other stakeholders and make
contributions to a harmonious society as well. 
 Chongqing Central BPO Industrial Co., Ltd., a leading BPO company in China, is mainly
dedicated to providing telecom-grade BPO solutions and services to high-end industries such as telecommunications, banking, logistics and e-commerce. 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 To fully utilize their respective advantages and to provide Party A’s end-users with professional
services, both parties, in line with the principles of complementary advantages, resource sharing, mutual benefit, common development and establishing long-term strategic relationship, in respect of Party A’s voice-based Customer Service
liaison outsourcing cooperation, agree as follows: 
 1. Cooperation Contents 
 In line with the principle of mutual benefit and through sincere negotiations, Party A and Party B decide that Party B conducts the business of Party A’s Client Review BPO. To confirm the rights and
obligations between Party A and Party B and to protect their respective legitimate rights, both parties enter into this contract on the basis of equality and free will in accordance with relevant laws and regulations, to which they shall strictly
adhere to. 
 2. Rights and Obligations of Party A 
 2.1 Party A has the right to monitor Party B’s service quality and timely put forward rectification opinions; 
 2.2 Party A has the right to put forward amendments about relevant business processes and voice liaison scripts; 
 2.3 Party A is under the obligation to clarify to Party B the business requirements and standards; 

2.4 Party A is under the obligation to furnish sufficient voice liaison data and ensure their legitimate sources; 

2.5 Party A is under the obligation to pay Party B the service fees promptly; 
 2.6 Party A is under the obligation to assist Party B in offering professional training to the seat operators. 
 3. Rights and Obligations of Party B 
 3.1 Party B has the obligation to provide the
confirmed voice liaison outsourcing services to Party A; 
 3.2 Party B has the obligation to keep secret and confidential of all users’
data that acquired through this business in accordance with the provisions of Confidentiality Clause hereof; 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 3.3 If there are large quantities of customers’ strong complaints due to Party B’s bad service
quality and which causing very bad social influence, Party B shall assume the liability accordingly; 
 3.4 Party B, as a legal person, shall
have valid business license with legitimate operating scope, content and application service management qualifications. Party B shall provide Party A with true and reliable WVAS license that approved by the telecommunications authorities, credit
certificates, perfect after-sale service system, price approval documents and bank account information, etc. 
 4. Proceeds and Settlement

 4.1 * 
 4.2 * 

4.3 * 
 4.3.1 * 

4.3.2 * 
 5. Force Majeure 

Should all or part of the obligations hereunder be unable to be fulfilled by either or both of the parties due to the force majeure event, neither party
shall be responsible for each other. The prevented party/parties shall notify the other party within ten (10) days after its occurrence and shall provide any evidence issued by relevant authority. Within the reasonable time after the
termination of such event, either or both of them shall continue the implementation of this contract. 
 6. Confidentiality 

6.1 Party A and Party B shall assume the obligations of maintaining confidentiality. Neither party shall disclose to any third party the commercial
secrets of the other party in any way. For the purpose of this contract, “commercial secrets” means data 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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prices, quantities, technical solutions and the contents of this contract, which are furnished to the other party by either party (including its parent company, subsidiary, joint-stock company,
branch and cooperative SP company) and are relating to this business, and other materials and information relating to the other party’s business. 
 6.2 Any and all materials and information furnished to the other party by either party shall be maintained in secret. Neither party shall disclose the said information to any third party or use them in
other matters other than this contract. 
 6.3 Any person (including, but not limited to , its employee, representatives, agents, consultants
etc) engaged in this cooperation hereunder or informed of the said information shall assume the obligations of maintaining confidentiality as well. 
 6.4 Party A and Party B shall assume the obligations of keeping this cooperation and the contents of this contract secret and confidential. Without prior written consent of the other panty, neither party
shall divulge to any third party their cooperation and the contents of this contract. 
 6.5 The obligations of maintaining confidentiality
shall survive the term of this contract. 
 7. Breach of Contract 
 7.1 Where this contract can not be continued due to the breach of contract by either party, the non-breaching party is entitled to terminate this contract and claim compensations for the losses he has
incurred. 
 7.2 Where one or both of the other parties suffers from the adverse social impact or economic losses due to one party’s
breach, he or they shall be entitled to pursue the liabilities of the breaching party and ask for the economic compensations till the cooperation contract is terminated. 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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 8. Validity 
 8.1 * 
 8.2 * 
 8.3 * 
 8.4 * 
 9. Miscellaneous 
 9.1 The appendices hereto shall have the same legal effect as this
contract. 
 9.2 Other matters not mentioned herein shall be resolved by both parties through amicable negotiation. 

9.3 Any dispute arising from the contents of this contract or in connection with its performance shall be resolved through friendly negotiation. In case
no settlement can be reached, either party may submit such dispute to Chongqing Arbitration Committee for arbitration and the place of arbitration is Chongqing Municipality. 
 9.4 This contract is made in quadruplicate and shall become effective upon signature and seal by both parties. Each party shall hold two copies with the same legal effect respectively. 

Party A: China Pacific Insurance (Group) Co., Ltd. Chongqing Branch 
 Authorized representative: 
 * 
 Party B: Chongqing Central BPO Industrial Co., Ltd. 
 Authorized representative:

 * 

  

	*	Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

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