Document:

<PAGE>

                                                                   EXHIBIT 10.11

                            TOP TIER SOFTWARE, INC.

                         _____________________________

                    AMENDED AND RESTATED VOTING AGREEMENT

                         _____________________________

                                 July 11, 2000
<PAGE>

                     AMENDED AND RESTATED VOTING AGREEMENT
                     -------------------------------------

          THIS AMENDED AND RESTATED VOTING AGREEMENT (this "Agreement"), by and
among Top Tier Software, Inc., a Delaware corporation (the "Company"), the
purchasers of the Company's Series A Preferred Stock, the purchasers of the
Company's Series B Preferred Stock, the purchasers of the Company's Series C
Preferred Stock, certain purchasers of the Company's Series D Preferred Stock,
the purchasers of the Company's Series E Preferred Stock (the "Series E
Purchasers") (collectively, the "Investors") is entered into on this 11 day of
July, 2000.

                                    RECITALS

          A.   Each of the Investors is the owner of the number of shares of the
Company's capital stock set forth beneath such Investor's name on the signature
page hereto.

          B.   Pursuant to the Voting Agreement, dated October 27, 1999, by and
among the Company and the Investors listed on the signature page thereto (the
"Prior Agreement"), the holders of the Company's Preferred Stock agreed to vote
their respective shares so as to elect to the Company's Board of Directors (i)
two (2) directors designated by the holders of the Series A Preferred Stock,
(ii) two (2) directors designated by the holders of the Series B Preferred Stock
and Series C Preferred Stock, voting together as a single class, and (iii) one
(1) director designated by the holders of the Series D Preferred Stock, with any
remaining directors to be elected by the holders of a majority of the
outstanding shares of Common Stock and Preferred Stock, voting together as a
single class.

          C.   Section 20 of the Prior Agreement provides that the written
consent of the Company and a majority of the outstanding shares of Series A
Preferred Stock, Series B Preferred Stock, Series C Preferred Stock and Series D
Preferred Stock, each series voting separately as a class, is required to amend
the Prior Agreement.

          D.   The Company and the Series E Purchasers are entering into a
Series E Preferred Stock Purchase Agreement of even date herewith (the "Purchase
Agreement").

          E.   The Company and certain holders who together hold not less than a
majority of the outstanding shares of Series A Preferred Stock, Series B
Preferred Stock, Series C Preferred Stock and Series D Preferred Stock now
desire to amend and restate the Prior Agreement in its entirety as set forth
below to add the Series E Purchasers as parties thereto and to make certain
other changes.

          NOW, THEREFORE, IT IS HEREBY AGREED AS FOLLOWS:

          1.   Agreement to Vote.  Each of the Investors agree to vote or act
               -----------------
with respect to their shares now or hereafter acquired by it and any other
voting securities of the Company over which such Investor has voting control at
a regular or special meeting of stockholders (or by written consent) in
accordance with the provisions of this Agreement.

                                       1
<PAGE>

          2.   Board Size.  Each of the Investors agree to vote or act with
               ----------
respect to their shares now or hereafter acquired by it and any other voting
securities of the Company over which such Investor has voting control at a
regular or special meeting of stockholders to ensure that the size of the
Company's Board of Directors shall be set and remain at seven (7) directors.

          3.   Election of the Series A Directors.  On all matters relating to
               ----------------------------------
the election of the directors designated by the holders of the Series A
Preferred Stock (the "Series A Directors"), each of the Investors shall vote at
a regular or special meeting of stockholders (or by written consent) all of
their shares of capital stock to ensure that the Series A Directors shall be
elected to the Board of Directors and the Series A Directors shall be the
persons designated by the holders of a majority in interest of all of the shares
of Series A Preferred Stock held by the Investors, and who initially shall be
Shai Agassi and David Blumstein.

          4.   Election of Series B and Series C Directors.  On all matters
               -------------------------------------------
relating to the election of the directors designated by the holders of the
Series B Preferred Stock and Series C Preferred Stock, voting together as a
single class (the "Series B and Series C Directors"), each of the Investors
shall vote at a regular or special meeting of stockholders (or by written
consent) all of their shares of capital stock to ensure that the Series B and
Series C Directors shall be elected to the Board of Directors and the Series B
and Series C Directors shall be the person designated by the holders of a
majority in interest of all of the shares of Series B Preferred Stock and Series
C Preferred Stock held by the Investors, and who initially shall be Jan Baan and
Paul Baan.

          5.   Election of Series D Director.  On all matters relating to the
               -----------------------------
election of the director designated by the holders of the Series D Preferred
Stock (the "Series D Director"), each of the Investors shall vote at a regular
or special meeting of stockholders (or by written consent) all of their shares
of capital stock to ensure that the Series D Director shall be elected to the
Board of Directors and the Series D Director shall be a person designated by the
holders of a majority in interest of all the shares of Series D Preferred Stock
held by the Investors, and who initially shall be Martin Lechner.

          6.   Removal of the Series A Director.  On all matters relating to the
               --------------------------------
removal of the Series A Directors, each of the Investors shall vote at a regular
or special meeting of stockholders (or by written consent) all of their shares
of capital stock to ensure that any Series A Directors selected by holders of a
majority in interest of all of the shares of Series A Preferred Stock held by
the Investors for removal as the Series A Directors shall be so removed.  Any
such vacancy created by such removal shall be filled pursuant to paragraph 3
herein.

          7.   Removal of Series B and C Directors.  On all matters relating to
               -----------------------------------
the removal of the Series B and Series C Directors, each of the Investors shall
vote at a regular or special meeting of stockholders (or by written consent) all
of their shares of capital stock to ensure that the Series B and Series C
Directors selected by the holders of a majority in interest of all of the shares
of Series B Preferred Stock and Series C Preferred Stock held by the Investor in
the aggregate for removal as the Series B and Series C Directors shall be so
removed.  Any such vacancy created by such removal shall be filled pursuant to
paragraph 4 herein.

          8.   Removal of Series D Director.  On all matters relating to the
               ----------------------------
removal of the Series D Director, each of the Investors shall vote at a regular
or special meeting of stockholders (or by

                                       2
<PAGE>

written consent) all of their shares of capital stock to ensure that the Series
D Director selected by the holders of a majority in interest of all the shares
of Series D Preferred Stock for removal as the Series D Director shall be so
removed. Any such vacancy created by such removal shall be filled pursuant to
paragraph 5 herein.

          9.   Election and Removal of the Remaining Director.  On all matters
               ----------------------------------------------
relating to the election of the remaining director, such remaining director
shall be elected only by the vote of holders of a majority of the outstanding
shares of Common Stock, Series A Preferred Stock, Series B Preferred Stock,
Series C Preferred Stock, Series D Preferred Stock and Series E Preferred Stock
(voting together as a single class).  On all matters relating to the removal of
the remaining director, the remaining director shall be removed if the Series A
Directors, the Series B and Series C Directors and the Series D Director
unanimously approve the removal of the remaining director.  Any vacancy created
by such removal shall be filled pursuant to the first sentence of this paragraph
9.

          10.  Covenants of the Company.  The Company agrees to use its best
               ------------------------
efforts to ensure that the rights granted hereunder are effective and that the
parties hereto enjoy the benefits thereof.  Such actions include, without
limitation, the use of the Company's best efforts to cause the nomination and
election of the directors as provided above.  The Company will not, by any
voluntary action, avoid or seek to avoid the observance or performance of any of
the terms to be performed hereunder by the Company, but will at all times in
good faith assist in the carrying out of all of the provisions of this Agreement
and in the taking of all such actions as may be necessary, appropriate or
reasonably requested by the holders of a majority of the outstanding voting
securities held by the parties hereto assuming conversion of all outstanding
securities, in order to protect the rights of the parties hereunder against
impairment.

          11.  No Liability for Election of Recommended Directors.  Neither the
               --------------------------------------------------
Company nor the Investors, nor any officer, director, stockholder, partner,
employee or agent of such party, if any, makes any representation or warranty as
to the fitness or competence of the nominee of any party hereunder to serve on
the Company's Board by virtue of such party's execution of this Agreement or by
the act of such party in voting for such nominee pursuant to this Agreement.

          12.  Grant of Proxy.  Should the provisions of this Agreement be
               --------------
construed to constitute the granting of proxies, such proxies shall be deemed
coupled with an interest and are irrevocable for the term of this Agreement.

          13.  Specific Enforcement.  It is agreed and understood that monetary
               --------------------
damages would not adequately compensate an injured party for the breach of this
Agreement by any party, that this Agreement shall be specifically enforceable,
and that any breach or threatened breach of this Agreement shall be the proper
subject of a temporary or permanent injunction or restraining order.  Further,
each party hereto waives any claim or defense that there is an adequate remedy
at law for such breach or threatened breach.

          14.  Successors in Interest.
               ----------------------

               (a)  The provisions of this Agreement shall be binding upon the
successors in interest to any of securities of the Company held by any party to
this Agreement and their

                                       3
<PAGE>

successors and assigns. The Company shall not permit the transfer of any of the
securities on its books or issue new certificates representing any such
securities unless and until the person(s) to whom such shares are to be
transferred shall have executed a written agreement, substantially in the form
of this Agreement, pursuant to which such person becomes a party to this
Agreement and agrees to be bound by all the provisions hereof as if such person
was a party hereunder.

          (b)  Each certificate representing each of the securities shall bear a
legend reading as follows:

          "THE SHARES EVIDENCED HEREBY ARE SUBJECT TO THE TERMS OF A VOTING
          AGREEMENT (A COPY OF WHICH MAY BE OBTAINED WITHOUT CHARGE FROM THE
          COMPANY), AND BY ACCEPTING ANY INTEREST IN SUCH SHARES THE PERSON
          ACCEPTING SUCH INTEREST SHALL BE DEEMED TO AGREE TO AND SHALL BECOME
          BOUND BY ALL THE PROVISIONS OF THE VOTING AGREEMENT. "

     15.  Execution by the Company.  The Company, by its execution in the space
          ------------------------
provided below, agrees that it will cause the certificates evidencing the shares
of capital stock subject to this Agreement to bear the legend required by
Section 14 herein, and it shall supply, free of charge, a copy of this Agreement
to any holder of a certificate evidencing shares of capital stock of the Company
upon written request from such holder to the Company at its principal office.
The parties hereto do hereby agree that the failure to cause the certificates
evidencing the shares of capital stock subject to this Agreement to bear the
legend required by Section 14 herein and/or failure of the Company to supply,
free of charge, a copy of this Agreement as provided under Section 14 shall not
effect the validity or enforcement of this Agreement.

     16.  Termination.  This Agreement shall terminate upon the earlier of:
          -----------

          (a)  the date the Company consummates a sale of its Common Stock in a
firm commitment underwritten public offering pursuant to a registration
statement under the Securities Act of 1933, as amended, at an aggregate offering
price of $20,000,000; or

          (b)  the acquisition of the Company by another entity by means of any
transaction or series of related transactions (including, without limitation,
any reorganization, merger or consolidation) that results in the transfer of
fifty percent (50%) or more of the outstanding voting power of the Company or a
sale of all or substantially all of the assets of the Company.

     17.  Captions.  The captions, headings and arrangements used in this
          --------
Agreement are for convenience only and do not in any way limit or amplify the
terms and provisions hereof.

     18.  Manner of Voting.  The voting of shares pursuant to this Agreement may
          ----------------
be effected in person, by proxy, by written consent, or in any other manner
permitted by applicable law.

                                       4
<PAGE>

     19.  Stock Splits, Stock Dividends, etc.  In the event of any issuance of
          ----------------------------------
shares of the Company's voting securities hereafter to any of the parties hereto
(including, without limitation, in connection with any stock split, stock
dividend, recapitalization, reorganization, or the like), such shares shall
become subject to this Agreement and shall be endorsed with the legend set forth
in Section 14.

     20.  Amendments and Waivers.  Any term hereof may be amended and the
          ----------------------
observance of any term hereof may be waived (either generally or in a particular
instance and either retroactively or prospectively) only with the written
consent of (a) the Company; (b) the Investors and their respective successors
and assigns, holding at least a majority of the shares of Series A Preferred
Stock; (b) the Investors and their respective successors and assigns, holding at
least a majority of the shares of Series B Preferred Stock; (c) the Investors
and their respective successors and assigns, holding at least a majority of the
shares of Series C Preferred Stock; (d) the Investors and their respective
successors and assigns, holding at least a majority of the shares of Series D
Preferred Stock; and (e) the Investors and their respective successors and
assigns, holding at least a majority of the shares of Series E Preferred Stock.
Any amendment or waiver so effected shall be binding upon the Company, each such
class of Investors, and all of their respective successors and assigns whether
or not such party, assignee or other stockholder entered into or approved such
amendment or waiver.

     21.  Entire Agreement.  This Agreement is intended to be the sole agreement
          ----------------
of the parties as it relates to this subject matter.

     22.  Enforceability/Severability.  The parties hereto agree that each
          ---------------------------
provision of this Agreement shall be interpreted in such a manner as to be
effective and valid under applicable law.  If any provision of this Agreement
shall nevertheless be held to be prohibited by or invalid under applicable law,
(a) such provision shall be invalid only to the extent of such prohibition or
invalidity, without invalidating the remainder of such provision or the
remaining provisions of this Agreement, and (b) the parties shall, to the extent
permissible by applicable law, amend this Agreement, so as to make effective and
enforceable the intent of this Agreement.

     23.  Governing Law.  This Agreement shall be governed by and construed
          -------------
under the laws of the State of California as applied to contracts among
California residents entered into and to be performed entirely within
California.

     24.  Counterparts.  This Agreement may be executed in counterparts, each of
          ------------
which shall be deemed an original, but all of which together shall constitute
one and the same instrument.

     25.  Successors and Assigns.  The provisions hereof shall inure to the
          ----------------------
benefit of, and be binding upon, the successors and assigns of the parties
hereto.

                                       5
<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the day and year hereinabove first written.

     COMPANY                            INVESTORS

     TOP TIER SOFTWARE, INC.            VITRIA TECHNOLOGY, INC.

     By: /s/ Shai Agassi                By: /s/ JoMei Chang
        ----------------------------       -----------------------------
     Name: Shai Agassi
     Its: President                     Name: JoMei Chang
                                             ---------------------------
                                        Its: President and CEO
                                            ----------------------------

                                        AZURE CAPITAL PARTNERS

                                        By: /s/ Cameron Lester
                                           -----------------------------

                                        Name: Cameron Lester
                                             ---------------------------
                                        Its: Managing Partner
                                            ----------------------------

                                        BLUEVECTOR, LLC, a Delaware limited
                                        liability company

                                        By: /s/ Joe Josephson
                                           -----------------------------

                                        Name: Joe Josephson
                                             ---------------------------
                                        Its: Managing Partner
                                            ----------------------------

                                        KINGDON CAPITAL MANAGEMENT

                                        By: /s/ Peter Cobos
                                           -----------------------------

                                        Name: Peter J. Cobos
                                             ---------------------------
                                        Its: General Partner
                                            ----------------------------

                                        /s/ Shai Agassi
                                        --------------------------------
                                        Shai Agassi
                                        318,747 shares of Series A
                                        Preferred Stock

                                        /s/ David Blumstein
                                        --------------------------------
                                        David Blumstein
                                        126,246 shares of Series A
                                        Preferred Stock

                                        QUICKSOFT LTD.
                                        318,747 shares of Series A
                                        Preferred Stock

                                        By: /s/ Shai Agassi
                                           -----------------------------

                                        Name: Shai Agassi
                                             ---------------------------
                                        Its:  Vice Chairman
                                            ----------------------------

                                        VCM1
                                        6,709,264 shares of Series B Preferred
                                        Stock

                                        10,500,000 shares of Series C
                                        Preferred Stock

                                        By: /s/ Jan Baan
                                           -----------------------------

                                        Name: Jan Baan
                                             ---------------------------
                                        Its: CEO
                                            ----------------------------

                                        FERMAN AG
                                        1,458,032 shares of Series D
                                        Preferred Stock

                                        By: /s/ Martin Lechner
                                           -----------------------------

                                        Name: Martin Lechner
                                             ---------------------------
                                        Its:  CEO
                                            ----------------------------

          [Signature Page to Amended and Restated Voting Agreement]

                                      6<PAGE>

                                                                   EXHIBIT 10.25

[Logo] Bank of America
================================================================================
<TABLE>
<S>                                             <C>
                                                [X] Business Line     [_] Business Loan
TO: Bank of America, National Association                             Secured Agreement
    Business Lending Services #173B
    101 S. Marengo Avenue, 5th Floor
    Pasadena, CA 91122
                                                                   501-002-0774117-7001
</TABLE>
--------------------------------------------------------------------------------
CUSTOMER NAME
             Top Tier Software Inc

--------------------------------------------------------------------------------

-----------------------------------------------------------------------------
ONE OF CREDIT/LOAN NO.   CREDIT LIMIT/LOAN   BRANCH NO.  DEPOSIT ACCOUNT NO.
                              AMOUNT                         ("ACCOUNT")
     0774117-7001           $750000.00          B481         11426-02119
-----------------------------------------------------------------------------

     INTRODUCTION. This Agreement dated as of November 01, 1999 is entered into
between Top Tier Software, Inc. (the "Borrower ") and Bank of America, National
Association (the "Bank") concerning the Borrower's Business Line credit facility
with the Bank. In consideration of, and to induce the Bank to make available to
the Borrower the credit facility described herein, the Borrower agrees and
warrants as follows:

--------------------------------------------------------------------------------
[X] I.   THE LINE OF CREDIT
--------------------------------------------------------------------------------

A.   Nature of the Line. If the box above is checked, the Bank has made
     available to the Borrower a revolving line of credit ("Line") in the
     principal amount shown above as "Credit Limit" subject to the terms and
     condition of this Agreement. This means that the Borrower, or any person
     provided for in Section I.C. below, may request an advance of all or a part
     of the Line at any time while the Line is available. Any amount repaid by
     the Borrower becomes available for the Borrower to reborrow after the
     expiration of a hold period for payments by personal checks of up to eleven
     business days. If the Bank delays the availability of funds, it will mail
     to the Borrower a notice within one business day.

B.   Advances. Advances under the Line may be in any amount not to exceed the
     Credit Limit remaining available. Advances may be made by writing a credit
     line check or by telephone authorization, deposited into the Borrower's
     account listed above, if any, or such other of the Borrower's eligible
     account with the Bank as designated by the Borrower in writing (the
     "Account").

C.   Telephone Authorization. The bank may honor telephone instructions for
     advances or repayments given by any one of the individuals who signed the
     applications for this Line on the Borrower's behalf, or any other
     individual designated by any one of such authorized individuals. Repayments
     authorized by telephone by telephone shall be withdrawn from the Borrower's
     Account. The Borrower indemnifies and excuses the Bank (including its
     officers, employees, and agents) from all liability, loss, and costs in
     connection with any act resulting from telephone instructions it reasonably
     believes are made by any individual authorized by the Borrower to give such
     instructions. This indemnity and excuse will survive this Agreement's
     termination.

D.   Credit Line Checks.

     1.  Writing Checks. The Bank will issue checks to the Borrower at no cost.
     The Borrower may borrow money under the Line (up to the Credit Limit
     remaining available) by writing checks. The Borrower agrees not to write
     checks in an amount of less than $300, and not to write more than five
     checks in any one billing cycle. The Bank may charge a fee for any checks
     written for a lesser amount, or if more than the permitted number of checks
     are written. Each paid check will be charged to the Line. Checks may be
     signed by any one individual who signed the application for credit. Only
     one signature shall be requited on any check.

     2.  Stop Payments. The Borrower may stop payment on a check as long as the
     request is received by the Bank prior to the time the check is posted to
     the Line. The request must include the information which the Bank requires.
     The Borrower may be charged a fee to place or renew a stop payment order. A
     stop payment shall be effective for 180 days. The Borrower must renew the
     stop payment if it wished the stop payment to be effective for a longer
     period. In some cases, the Bank may pay a check even if a stop payment is
     in effect. For example, if a branch of the Bank or another person or entity
     becomes a "holder in due course" of a check, the Bank may still pay the
     check and post the amount to the Line.

     3.  Check Certification. The Bank will not certify checks.

     4.  Lost or Stolen Checks. The Borrower must notify the Bank immediately at
     he Bank of America Address shown at the top of this Agreement if any checks
     are lost or stolen.

     5.  Cancelled Checks. The Bank will not return the cancelled or stolen
     checks to the Borrower, but will retain photocopies for eight (8) years.
     The Borrower, agrees to examine the monthly billing statement on the
     Account promptly in order to identify improper or unauthorized
     transactions. If the Borrower requests a copy of a check, the Borrower must
     write a letter to the Bank, including the Account Number, the check number
     and amount, and the date that the check posted to the billing statements.
     The Bank may charge a fee for providing a copy of checks.

     6.  Authorized Use. The checks issued to the Borrower must be used only by
     the Borrower. If the Borrower permits anyone else to use its checks without
     the Bank's consent, the Borrower will be obligated to pay for any advances
     obtained by that person plus any interest and other charges attributable to
     such advances.

     7.  Return of Checks. At the Bank's request, the Borrower will return to
     the Bank any unused checks if the Account is terminated. If any such event
     occurs, the Bank may return unpaid any checks presented against the
     Account.

E.   Overdraft Protection.

     [X] If the box to the left is checked, the following paragraph applies: The
     Line has been linked for overdraft protection to the following business
     checking account with the Bank: 11426-02119. If the business checking
     account is overdrawn, the Bank will transfer funds from the Line to cover
     the overdraft in multiples of $100 as long as there is sufficient available
     credit on the Line. Overdraft protection is not accessible by in-branch
     transaction. ATM withdrawal or transfer through your home or office
     computer.

F.   Default. The Bank may, in its sole discretion, refuse to make advances
     hereunder if an Event of Default has occurred (as defined in Section IX,
     below).

G.   Availability of the Line. Advances under the Line will be available until
     the earlier of the following (the "Termination Date"):  (1) November 01,
     2000: or (2) the date the Bank terminates the Line because of an Event of
     Default pursuant to Section IX; or (3) the date the Line is cancelled by
     the Borrower pursuant to Section X.N. On the Termination Date, no further
     advances will be available to the Borrower. The entire outstanding
     principal balance of the Line, together with all accrued and unpaid
     interest thereon, and fees and charges owing in connection therewith, shall
     be due and payable in full on the Termination Date.

                                  Page 1 of 6
<PAGE>

H.   Credit Limit. a credit limit has been set on [illegible] and is shown above
     as "Credit Limit". The Borrower agrees not to allow the principal amount
     which the Borrower owes at any one time under this Agreement to exceed the
     Credit Limit. The Bank does not have to honor any request for an advance
     which, when added to the unpaid balance, would exceed the Credit Limit.

--------------------------------------------------------------------------------
[_]    II. THE LOAN
--------------------------------------------------------------------------------

A.   Amount. If the box above is checked, the Bank has made available to the
     Borrower a term loan ("Loan") in the principal amount shown above as "Loan
     Amount" subject to the terms and conditions of this Agreement.

--------------------------------------------------------------------------------
III. PAYMENTS AND INTEREST RATE
--------------------------------------------------------------------------------

A. Payments.

   1.  Amount. The Borrower promises to pay the Bank principal and/or interest
   payment as indicated by the box checked below:
   [X]  a. Interest Only. The minimum payment due each month shall be the
        amount of accrued interest.
   [_]  b. Principal And Interest. Principal and interest in ___________________
        monthly installments of _________________________ Dollars ($__________).
   [_]  c. Principal Plus Interest. Principal in ___________ monthly
        installments of ____________________________________________________
        Dollars ($ __________________) plus interest.

   In addition, the Borrower must pay any amounts past due, any amount that
   exceeds the Credit Limit, if applicable, and any other charges assessed as
   described in this Agreement.

   2. Payment Date. The payments shall be due and payable in dull on the 10th
   day of each month, beginning December 10, 1999 and continuing until November
   01, 2000, on which date all unpaid principal and interest shall be paid in
   full, If the payment date falls on a Saturday or Sunday, or on a holiday on
   which the Bank is closed, the payment shall be due on the next business day.
   If this is a Loan, the principal and interest may also at the Bank's option
   be due and payable in full upon an Event of Default in accordance with
   Section IX herein.

   3. Payment Allocation. All sums received from the Borrower for application to
   the Line or Loan shall be applied to the Borrower's obligation under the Line
   or Loan in such order as determined by the bank.

   4. Prepayment. The Borrower can pay the balance of the credit outstanding
   under this Agreement in full or part at any time without premium or penalty.
   The Bank may accept partial payments, whether or not marker "paid in full"
   without losing the Bank's rights under this Agreement.

   5. Payments Address. Payments should be made to:

   Bank of America, National Association
   Business Lending Services #173B
   P.O. Box 6012
   Pasadena, CA 91102-6012

   6. Crediting the Payment. If the Bank receives the payment at the above
   address by 9:00 a.m. on any business, except Saturday or Sunday, the Bank
   will credit the payment to the amount outstanding under this Agreement as of
   that day. Payments may also be made at any of the Bank's California branches.
   Payments received at a branch after 4 p.m. (7 p.m. on Fridays) or on a
   Saturday, Sunday or holiday will be posted the following business day.

   7. Automatic Repayment.

   [X] If the box to the left is checked, the following paragraphs apply:

   a. Automatic Payment Service. The Borrower hereby chooses to have its
   principal and interest payments made pursuant to the Bank's Automatic Payment
   Service, and authorizes the Bank to collect all sums due hereunder by
   charging the full amount thereof to the Borrower's Account. Should there be
   insufficient funds in the Account to pay when due all or any portion of the
   amount due, the full amount of such deficiency shall be immediately due and
   payable by the Borrower.

   b. Termination. If for any reason during the term of this Agreement this
   Automatic Payment Service is terminated by the Borrower or the Bank, the
   interest rate under this Agreement will increase by (one) 1 percentage point
   and the amount of each payment will be increased accordingly.

B. Interest Rate

   1.  Interest Rate Options. The principal balance outstanding under this
   Agreement shall bear interest per annum equal to:

   [X] a. Variable Rate. The Bank's Reference Rate plus 1,000 percentage points,
   as said Reference Rate may change from time to time. The Reference Rate is
   the rate of interest publicly announced from time to time by the Bank in San
   Francisco, California as its Reference Rate. The Reference Rate is set by the
   Bank based on various factors, including the Bank's costs and desired return,
   general economic conditions and other factors, and is used as a reference
   point for pricing some loans. The Bank may price loans to its customers at,
   above, or below the Reference Rate. Any change in the Reference Rate shall
   take effect at the opening of business on the day specified in the public
   announcement of a change in the Bank's Reference Rate.

   [_] b. Fixed Rate. A fixed rate of _____________ percentage points.

   2.  Computation of Interest and Fees. All computations of interest and fees
   made or called for hereunder shall be calculated on the basis of:

   [X] a. 360 day year. A 360 day year and the actual number of days elapsed.
   This results in more interest or a higher fee than if a 365 day year is used.

   [_] b. 365 day year. An actual 365/366 day year and the actual number of days
   elapsed.

   3.  Default Rate. Upon the occurrence and during the continuation of any
   default under this Agreement, amounts outstanding under this Agreement will
   at the option of the Bank bear interest at a rate per annum which is N/A (__)
   percentage points higher than the rate of interest otherwise provided under
   this Agreement. THis will not constitute a waiver of any default.

--------------------------------------------------------------------------------
IV. FEES
--------------------------------------------------------------------------------

A. Promise to Pay Fees and Costs. The Borrower promises to pay according to the
   terms of this Agreement, all amounts outstanding and fees and costs which may
   be assessed under this Agreement including reasonable attorney's fees (which
   may include the allocated costs of in-house counsel), court costs, and
   collection costs.

B. Loan Fee. Upon the date of this Agreement, the Borrower will pay a
   nonrefundable loan fee of $0.00. If this is a Line, this fee may be paid by
   check, charged to the Account, or treated as an advance. The advance will be
   subject to all the terms of this Agreement.

C. Overdraft Transfer Fee. Each overdraft advance shall be subject to an
   overdraft transfer fee equal to 2 percent (2%) of the amount of the advance,
   subject to a minimum of $3 and a maximum of $15.

D. Late Fees. A late charge of 6% of the unpaid portion of the payment amount
   with a minimum fee of $5.00 and a maximum of $15.00, may be assessed if
   payment is not received within fifteen days after the date the payment is
   due. This fee may be changed by the Bank at its option.

E. Overlimit Fees. An overlimit fee of $15 may be assessed each time the
   Borrower exceeds the Credit Limit, regardless of whether the Bank permit the
   Borrower to exceed the Credit Limit

F. Returned Item Fee. The Borrower may be charged a returned item fee of $10
   each time a payment is returned or if there are insufficient funds in the
   Account when a payment is attempted through Automatic Payment Service.

G. Statement Copy Fee. A fee may be charged for each statement copy request,
   plus an hourly charge for any necessary research time.

                                  Page 2 of 6
<PAGE>

--------------------------------------------------------------------------------
V. SECURITY
--------------------------------------------------------------------------------

A. Security. As security for payment of this Line or Loan and all obligations
   provided herein, the Borrower grants to the Bank a security interest in the
   property described below. The Borrower also grants the Bank a security
   interest in all renewals of this property, other property substituted for it,
   and proceeds.

   CD # 11421-00993 and CD # 11428-00976 Toptier Software Inc

B. Stocks/Bonds.

   1. Margin Call. If at any time the Credit Limit, if a Line, or the
   outstanding balance, if a Loan, to collateral value ration exceeds 60% for a
   Line or Loan secured partially or completely by stock, or 65% for a Line or
   Loan secured only by bonds, the Bank may send the Borrower notice requesting
   additional collateral. The Bank may determine collateral value using any
   reasonable method. If the additional collateral is not received within the
   time given in the notice, the Borrower will be in default and the Bank may
   terminate the Line or Loan as provided in Section IX.

   2. Restriction on Use of Funds. The Borrower agrees not to use the Line or
   Loan to finance the purchase of the margin stock (as defined by regulation U)
   or to pay obligations incurred in the purchase of such securities.

C. Insurance. The Borrower agrees to maintain all risk property damage insurance
   policies covering the tangible property comprising the security. Each
   insurance policy must be in an amount acceptable to the Bank. The insurance
   must be issued by an insurance company acceptable to the Bank and must
   include a lender's loss payable endorsement in favor of the Bank in a form
   acceptable to the Bank. If the Borrower fails to maintain insurance on the
   security described in Paragraph A, above, the Bank may, in its sole
   discretion, obtain such insurance and the cost of the premiums shall be
   payable on demand with interest at the interest rate herein.

--------------------------------------------------------------------------------
VI. CONDITIONS
--------------------------------------------------------------------------------

   The Bank must receive the following items in form and content acceptable to
   the Bank before it is required to extend any credit to the Borrower under
   this Agreement.

A. Authorization. Evidence that the execution, delivery and performance by the
   Borrower of this Agreement and any instrument or agreement required under
   this Agreement have been duly authorized.

B. Guaranties. Guaranties signed by those persons and in the amounts as
   required.

C. Security Agreement. Signed original security agreement, financing statements
   and fixture filings (together with collateral in which the Bank requires a
   possessory security interest), which the Bank requires.

D. Evidence of Priority. Evidence that security interest and liens in favor of
   the Bank are valid, enforceable, and prior to all other's rights and
   interest, except those the Bank consents to in writing.

--------------------------------------------------------------------------------
VII. FINANCIAL STATEMENTS
--------------------------------------------------------------------------------

   The Borrower represents and warrants that:

A. Statements and data submitted in writing by the Borrower to the Bank in
   connection with this request for credit are true and correct and said
   statements truly present the financial condition of the Borrower as of the
   date thereof and the results of the operations of the Borrower as of the date
   thereof and the results of the operations of the Borrower for the period
   covered thereby, and have been prepared on a consistently maintained basis in
   accordance with generally accepted accounting principles or another basis
   acceptable to the Bank. Since such date there have been no material adverse
   changes in the ordinary course of business. The Borrower has no knowledge of
   any liabilities, contingent or otherwise, at such date not reflected in said
   statements, a [illegible] Borrower has not entered into any special
   commitments or substantial contracts which are not reflected in said
   statements, other than in the ordinary and normal course of its business,
   which may have a materially adverse effect upon its financial condition,
   operations or business as now conducted.

B. The representation and warranty contained in Section VII.A. above shall apply
   to each financial statement submitted pursuant to Section VIII.B. herein and
   shall be continuous and shall be automatically restated for each such
   financial statement as of the date of such statement.

--------------------------------------------------------------------------------
VIII. COVENANTS
--------------------------------------------------------------------------------

   The Borrower agrees that so long as credit is available under this Agreement
   and until the Bank is repaid in full, it will, unless the Bank shall
   otherwise consent in writing:

A. Insurance. Maintain public liability, property damage and worker's
   compensation insurance and insurance on all its insurable property against
   fire and other hazards with responsible insurance carriers to extent usually
   maintained by similar businesses.

B. Records and Reports. Maintain a standard and modern system of accounting in
   accordance with generally accepted accounting principles or another basis
   acceptable to the to the Bank on a basis consistently maintained; permit
   Bank's representative to have access to and to examine its properties, books,
   and records at all reasonable times; and furnish the Bank: (1) Promptly, a
   notice in writing of the occurrence of any event of default hereunder or of
   any event which would become an event of default hereunder upon giving
   notice, lapse of time, or both; and (2) The following financial information
   and statements by one year from the date of this Agreement and annually
   thereafter, and such other information relating to the affairs of the
   Borrower as the Bank may request from time to time:
   a.  Borrower's Financial Statement. The Borrower's annual financial
   statements compiled by a Certified Public Accountant ("CPA") acceptable to
   the Bank;
   b.  Borrower's Tax Return. The Borrower's federal income tax return (with all
   K-1 forms attached),together with a statement of any contributions made by
   the Borrower to any subchapter S corporation or trust, and copies of any
   extensions of the filing date;
   c. Guarantor's Financial Statement. Each guarantor's annual financial
   statement in form satisfactory to the Bank; and
   d.  Guarantor's Tax Return. Copies of each guarantor's federal income tax
   return (with all K-1 forms attached), together with a statement of any
   contributions made by the guarantor to any subchapter S corporation or trust,
   and copies of any extensions the filing date.

C. Type of Business. Not make any substantial change in the character of its
   business.

D. Purpose. Use the proceeds of this loan solely for business purposes.

E. Outside Indebtedness. Not create, incur, assume or permit to exist any
   indebtedness for borrowed money other than loans from the Bank except
   obligations now existing as shown on the credit application or the personal
   financial statement or data submitted with such application pursuant to
   Section VII.A. herein; or sell or transfer, either with or without recourse,
   any accounts or notes receivable or any money due or to become due.

F. Liens and Encumbrances. Not create, incur, assume or permit to exist any
   mortgage, deed of trust, security interest (whether possessory or
   nonpossessory) or other encumbrance of any kind (including without
   limitation, the charge upon property purchased under conditional sale or
   other title retention agreement) upon or on any of its property or assets, or
   sell, assign, pledge or otherwise transfer for security any of its accounts,
   contact rights, general intangibles, or chattel paper with or without
   recourse, whether now owned or hereafter acquired (hereinafter collectively
   called "Liens" other than (1) Liens for taxes not delinquent or being
   contested in good faith in appropriate proceedings; (2) Liens in connection
   with worker's compensation, unemployment insurance or social security
   obligations; (3) Mechanics', workmens' materialmens', landlords', carriers',
   or other like liens arising in the ordinary and normal course of business
   with respect to obligations which are not due or which are being contested in
   good faith; (4) Liens on margin stock as defined within Regulation U of the
   Board of Governors of the Federal Reserve Systems as amended from time to
   time, and (5) Liens in favor of the Bank.

                                  Page 3 of 6
<PAGE>

G. Loans, Secondary Liabilities. Not make any loans or advances to any person or
   other entity other than in the ordinary and normal course of its business as
   now conducted; or guarantee or otherwise become liable upon the obligation of
   any person or other entity, except by endorsement of negotiable instruments
   for deposit or collection in the ordinary and normal course of its business.

H. Acquisition or Sale of Business; Merger or Consolidation. Not purchase or
   otherwise acquire the assets or business of any person or other entity, or
   liquidate, dissolve, merge or consolidate, or commence any proceedings
   therefor; or sell any assets except in the ordinary and normal course of its
   business as now conducted or sell, lease, assign, or transfer any substantial
   part of its business or fixed assets, or any property or other asset
   accompanied by the leasing back of the same.

I. Compliance with Laws. Comply with the laws, regulations and orders of any
   government body with authority over the Borrower's business.

J. Trusts. Not transfer any of the Borrower's assets to a trust.

--------------------------------------------------------------------------------
IX. EVENTS OF DEFAULT
--------------------------------------------------------------------------------

   The occurrence of any of the following events of default shall, at the Bank's
   option terminate the Bank's obligation to extend credit under this Agreement,
   and make all sums of principal and interest immediately due and payable, all
   without demand, presentment of notice, all of which are hereby expressly
   waived and the Bank may exercise all its rights against the Borrower, any
   guarantor and any collateral as provided by law.

A. Failure to Pay Indebtedness. Failure to pay when due any obligation of the
   Borrower to the Bank.

B. Other Defaults. The occurrence of any event of default whether or not waived
   by the obligee under any other indebtedness extended by any institution or
   individual to the Borrower.

C. Breach of Covenant. Failure of the Borrower to perform any other term or
   condition of the Agreement binding upon the Borrower.

D. Breach of Warranty. Any of the Borrower's representations or warranties made
   herein or any statement or certificate at any time given pursuant hereto or
   in connection herewith shall be false or misleading in any material respect.

E. Insolvency; Receiver or Trustee. The Borrower, any guarantor of the
   indebtedness of the Borrower or any shall become insolvent; or admit its
   inability to pay its debts as they mature; or make an assignment for the
   benefit of creditors; or make an assignment for the benefit of creditors; or
   apply for or consent to the appointment of a receiver or trustee for it or
   for a substantial part of its property or business.

F. Judgements, Attachments. Any money judgment, writ, or warrant of attachment,
   or similar process shall be entered or filed against the Borrower or any
   guarantor of any of the Borrower's obligations to the bank or any of its
   assets and shall remain unvacated, unbonded or unstayed for a period of 10
   days or in any event later than 5 days prior to the date of any proposed sale
   thereunder.

G. Bankruptcy. Bankruptcy, insolvency, reorganization or liquidation proceeding
   or other proceedings for relief under any bankruptcy law or any law for the
   relief of debtors shall be instituted by or against the Borrower, any
   guarantor of the indebtedness of the Borrower to the Bank or general partner
   of the Borrower.

H. Material Adverse Change. A material adverse change occurs in the Borrower's
   financial condition or the financial condition of any guarantor of the
   Borrower's obligations to the Bank, which, in the opinion of the Bank would
   affect the ability of the Borrower to repay any advances made by the Bank
   hereunder or any other of the Borrower's obligations hereunder or of such
   guarantor to perform under its guaranty.

I. Guaranty. Any [illegible] the indebtedness of the Borrower to the Bank, at
   any time after the execution and delivery of such guaranty and for any reason
   other than satisfaction in full of all indebtedness incurred hereunder,
   ceases to be in full force and effect or is declared to be null and void; or
   the validity or enforceability thereof is contested in a judicial proceeding;
   or any guarantor denies that it has any further liability under such
   guaranty; or any guarantor defaults in any provision of any guaranty; or any
   financial information provided by any guarantor is false or misleading in any
   material respect.

J. Death. The Borrower or any guarantor dies; if the Borrower is a sole
   proprietorship, any owner dies; if the Borrower is a trust, a trustor dies;
   if the Borrower is a partnership, any general partner dies; or if the
   Borrower is a corporation, any principal officer or majority stockholder
   dies.

K. Government Action. Any government authority takes action that the Bank
   believes materially adversely affects the Borrower's or any guarantor's
   financial condition or ability to repay.

L. Default in Security Documents. a default shall occur in any document or
   instrument provided by the Borrower to the Bank in connection with the
   security provided the Bank pursuant to Section V.A. herein.

M. Collateral Value. The Credit Limit, if a Line, or the principal balance, if a
   Loan equals or exceeds the collateral value.

N. Lien Priority. The Bank fails to have an enforceable first lien (except for
   any prior liens to which the Bank has consented in writing) on or security
   interest in any property given as security for this Line or Loan.

O. Bank Remedies. If the Borrower is in default the Bank may also without prior
   notice do any one or more of the following: (a) exercise any remedies
   available to a secured party under the Uniform Commercial code or any other
   applicable law; (b) proceed in the foreclosure of its security interest in
   the property described in the paragraph entitled "Security"; (c) sell or
   otherwise dispose of the property at public or private sale, upon terms and
   in such manner as it may determine and it may purchase same at such sale; (d)
   refrain from disposing of the property and continue to maintain possession of
   the property for such time as it deems appropriate and the Borrower takes the
   risk of any depreciation in the value of the property pending disposition; or
   (e) transfer any of the property into the name of the Bank or the Bank's
   nominee.

--------------------------------------------------------------------------------
X. MISCELLANEOUS PROVISIONS
--------------------------------------------------------------------------------

A. Failure or Indulgence Not Waiver. No failure of delay on the part of the
   Bank, in the exercise of any power, right or privilege hereunder shall
   operate as a waiver thereof, nor shall any single or partial exercise of any
   such power, right or privilege preclude other or further exercise thereof or
   of any other right, power or privilege. All rights and remedies existing
   under this Agreement are cumulative to, and not exclusive of, any rights or
   remedies otherwise available.

B. Other Agreements. Nothing herein shall in any way limit the effect of the
   conditions set forth in any security or other agreement executed by the
   Borrower, but each and every condition hereof shall be in addition thereto.

C. Governing Law and Waiver. The Borrower understands and agrees that (1) this
   Agreement will be governed by and interpreted in accordance with the laws of
   the State of California; and (2) the Borrower waives its right, under Section
   1808.21 if the California Vehicle Code, to the confidentiality of its
   residence address in the records of the Department of Motor Vehicles if
   required by the Bank in enforcing this Agreement.

D. Severability. In any provision of this Agreement us held to be unenforceable
   such determination shall not affect the validity of the remaining provisions
   of this Agreement.

                                  Page 4 of 6
<PAGE>

E. Successors and Assigns. This Agreement is binding on the Borrower's and the
   Bank's successors and assigns, The Borrower agrees that it may not assign
   this Agreement without the Bank's prior consent.

F. Hazardous Waste Indemnification. The Borrower will indemnify and hold
   harmless the Bank from any loss or liability directly or indirectly arising
   out of the use, generation, manufacture, production, storage, release,
   threatened release, discharge, disposal or presence of a hazardous substance.
   This indemnity will apply whether the hazardous substance is on, under or
   about the Borrower's property or operations or property leased to the
   Borrower. The indemnity includes but is not limited to attorney's fees
   (including the reasonable estimates of the allocated cost of in-house counsel
   and staff). The indemnity extends to the Bank, its parents, subsidiaries, and
   all of their directors, officers, employees, agents, successors, attorneys
   and assigns. For these purposes the term "hazardous substances" means any
   substance which is or becomes designated as "hazardous" or "toxic" under any
   federal, state or local law. This indemnity will survive repayment of the
   Borrower's obligations to the Bank.

G. Multiple Borrowers. If there are two or more Borrowers under this Agreement,
   each will be individually obligated to replay the Bank in full and all will
   be obligated together. The Bank may terminate the availability of credit
   under this Agreement if the Bank receives conflicting instructions from the
   Borrowers.

H. One Agreement. This agreement and any related security or other agreements
   required by this Agreement collectively; (1) represents the sum of the
   understandings and agreements between the Banks and the Borrower concerning
   this credit: and (2) replace any prior oral or written agreements between the
   Bank and the Borrower concerning this credit; and (3) are intended by the
   Bank and the Borrower as the final, complete and exclusive statement of the
   terms agreed to by them. In the event of any conflict between this Agreement
   and any other agreement required by this Agreement, this Agreement will
   prevail.

I. Change of Terms. The Bank may change any term or condition of this Agreement
   to the extent permitted by law, by providing written notice to the Borrower.
   Any such change shall apply to any unpaid balance outstanding under this
   Agreement as well as any future transactions under this Agreement.

J. Notice. As required herein, notice to the Bank shall be sent to the address
   shown on the Borrower's latest billing statement, to be effective when
   received, Any written notice to the Borrower shall be sent to the Borrower's
   address in the Bank's records, to be effective when deposited in the U.S.
   mail, postage prepaid, unless otherwise stated in the notice. The Borrower
   agrees to notify the Bank promptly in writing of a change in the Borrower's
   mailing address.

K. Costs. If the Bank incurs any expense in connection with administering or
   enforcing this Agreement, or if the Bank takes collection action under this
   Agreement. It is entitled to costs and reasonable attorney's fees, including
   any allocated costs of in-house counsel. At the Bank's option, the Bank may
   add these costs to the principal amount outstanding under this Agreement.

L. Attorneys' Fees. In the event of a lawsuit or arbitration proceeding, the
   prevailing party is entitled to recover costs and reasonable attorneys' fees
   (including any allocated costs of in-house counsel) incurred in connection
   with the lawsuit or arbitration proceeding, as determined by the court or
   arbitrator.

M. Telephone Monitoring. To the extent not prohibited by law, the Bank's
   personnel may listen to telephone calls between the Borrower and the Bank's
   employees for the purpose of monitoring the quality of service the Borrower
   receives.

N. Cancellation by the Borrower. The Borrower may cancel this Agreement by
   written notice to the Bank. The Borrower's request will take effect at the
   time it is received by the Bank. If there is more than one Borrower the Bank
   may treat a request by one of them under this paragraph as a request by all
   of them. At the time of cancellation, the outstanding balance, the
   outstanding balance will be immediately due and payable.

--------------------------------------------------------------------------------

O. Arbitration

   1. This paragraph concerns the resolution of any controversies or claims
   between the Borrower and the Bank, including but not limited to those that
   arise from: (a) This Agreement (including any renewals, extensions or
   modifications of this Agreement); (b) Any document, agreement or procedure
   related to or delivered in connection with this Agreement; (c) Any violation
   of this Agreement; or (d) Any claims for damages resulting from any business
   conducted between the Borrower and the Bank, including claims for injury to
   persons, property or business interests (torts).

   2. At the request of the Borrower or the Bank, any such controversies or
   claims will be settled by arbitration in accordance with the United States
   Arbitration Act. The United States Arbitration Act will apply despite the
   provisions in paragraph C., "Governing Law and Waiver," above.

   3. Arbitration proceeding will be administered by the American Arbitration
   Association and will be subject to its commercial rules of arbitration.

   4. For purposes of the application of the statute of limitations, the filing
   of an arbitration pursuant to this paragraph is the equivalent of the filing
   of a lawsuit, and any claim or controversy which may be arbitrated under this
   paragraph is subject to any applicable statute of limitations. The
   arbitrators will have the authority to decide whether any such claim or
   controversy is barred by the statute of limitations and, if so, to dismiss
   the arbitration on that basis.

   5. If there is a dispute as to whether an issue is arbitrable, the
   arbitrators will have the authority to resolve any such dispute.

   6. The decision that results from an arbitration proceeding may be submitted
   to an authorized court of law to be confirmed and enforced.

   7. This provision does not limit the right of the Borrower or the Bank to:
   (a) exercise self-help remedies such as setoff; (b) foreclose against or sell
   any real personal property collateral; or (c) act in a court of law, before,
   during or after the arbitration proceeding to obtain (i) an interim remedy;
   and/or (ii) additional or supplementary remedies.

   8. The pursuit of or a successful action for interim, additional or
   supplementary remedies, or the filing of a court action, does not constitute
   a waiver of the right of the Borrower of the Bank, including the suing party,
   to submit the controversy or claim to arbitration if the other party contests
   the lawsuit.

--------------------------------------------------------------------------------

This Agreement is effective as of the date stated at the top of the first page.

                                  Page 5 of 6
<PAGE>

Top Tier Software Inc

<TABLE>
<S>                                                     <C>
By       /s/ Herb Blumstein                             By ___________________________________________________
  -------------------------------------------------
    Herb Blumstein, Vice President

By ________________________________________________     By ___________________________________________________

By ________________________________________________     By ___________________________________________________

By ________________________________________________     By ___________________________________________________
</TABLE>

                                  Page 6 of 6
<PAGE>

[logo] Bank of America
================================================================================
                                                              Security Agreement
                                                              (Deposit Accounts)
--------------------------------------------------------------------------------
1.    GRANT OF SECURITY INTEREST.
--------------------------------------------------------------------------------
As Security for any and all indebtedness (as defined below) of

    Top Tier Software Inc
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
("Debtors"), the undersigned

    Top Tier Software Inc.
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
("Pledgors") hereby irrevocably and unconditionally grant a security interest in
and assign and transfer the Deposit Accounts (as defined below) to Bank of
America, National Association ("Security Party").

--------------------------------------------------------------------------------
2.    INDEBTEDNESS.
--------------------------------------------------------------------------------
"Indebtedness means all debts, obligations or liabilities now or hereafter
existing, absolute or contingent, of Debtors or any one or more of them to
Secured Party, whether voluntary or involuntary, whether due or not due, or
whether incurred directly or indirectly or acquired by Secured Party by
assignment or otherwise. Unless otherwise agreed in writing, "Indebtedness"
shall not include such debts, obligations or liabilities which are or may
hereafter be "consumer credit" subject to the disclosure requirements of the
Federal Truth-in-Lending law or any regulation promulgated thereunder.

--------------------------------------------------------------------------------
3.    DEPOSIT ACCOUNTS.
--------------------------------------------------------------------------------
For purposes of this Agreement, "Deposit Accounts" means the following deposit
account(s) opened by Pledgors with Secured Party, any renewals or rollovers
thereof, and any proceeds thereof:

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------
  Deposit Account Number        Open or Issue Date      Current Principal Amount         Maturity Date
  ----------------------        ------------------      ------------------------         -------------
  <S>                           <C>                     <C>                              <C>
     11421-00993
     11428-00976

------------------------------------------------------------------------------------------------------
</TABLE>
--------------------------------------------------------------------------------
4.    NO OTHER SECURITY INTERESTS.
--------------------------------------------------------------------------------
Pledgors hereby represent and warrant to Secured Party that they own each of the
Deposit Accounts free and clear of any and all liens, encumbrances, or interest
of any third parties other than the security interest of Secured Party.

--------------------------------------------------------------------------------
5.    WITHDRAWALS; RENEWALS; ROLLOVERS.
--------------------------------------------------------------------------------
Pledgors shall not withdraw funds from the Deposit Accounts without Secured
Party's prior written consent. Pledgors agree that, upon maturity of any Deposit
Account with a maturity date, such Deposit Account shall be renewed at Secured
Party's then prevailing rate of interest for successive ninety (90) day periods
(or such other time period as may be agreed by Secured Party and Pledgors).

--------------------------------------------------------------------------------
6.    CERTIFICATES.
--------------------------------------------------------------------------------
Upon Secured Party's request, Pledgor shall deliver any certificate evidencing
any of the Deposit Accounts to Secured Party, duly endorsed over to Secured
Party, as necessary.

--------------------------------------------------------------------------------
7.    INTEREST PAYMENTS
--------------------------------------------------------------------------------
Notwithstanding Secured Party's security interest in the proceeds of the Deposit
Accounts, Secured Party will continue to pay to Pledgors interest accruing there
under until the occurrence of an Event of Default under this Agreement.

--------------------------------------------------------------------------------
8.    COSTS.
--------------------------------------------------------------------------------
All advances, charges, costs and expenses, including reasonable attorney's fees,
incurred or paid by Secured Party in exercising any right, power or remedy
conferred by this Agreement or in the enforcement thereof, shall become a part
of the indebtedness secured hereunder and shall be paid to Secured Party by
Debtors immediately and without demand, with interest thereon at an annual rate
equal to the highest rate of interest of any indebtedness secured by this
Agreement. Such costs and attorney's fees shall include, without limitation, the
allocated cost of in-house counsel.

                                  Page 1 of 4
<PAGE>

--------------------------------------------------------------------------------
9.    EVENTS OF DEFAULT.
--------------------------------------------------------------------------------
At the option of Secured Party and without necessity of demand or notice, all or
any part of the indebtedness of Debtors shall immediately become due and payable
irrespective of any agreed maturity upon the happening of any of the following
events ("Events of Default"); provided, however, that all indebtedness of
Debtors automatically shall become immediately due and payable if a bankruptcy
petition is filed with respect to any Debtor: (a) failure to keep or perform any
of the terms or provisions of this Agreement; (b) default in the payment of
principal or interest or any other default with respect to any indebtedness of
Debtors; (c) the levy of any attachment, execution or other process against any
of the collateral; (d) the death, insolvency, failure in business, commission of
an act of bankruptcy, general assignment for the benefit of creditors, filing of
any petition in bankruptcy or for relief under the provisions of the Bankruptcy
Code, of, by, or against any Debtor or Pledgor or any comaker, accommodation
maker, surety or guarantor of the indebtedness or any endorser of any note or
other document evidencing the indebtedness. Upon the happening of any of the
foregoing specified events, any agreement for further financial accommodation by
Secured Party shall terminate at its option.

--------------------------------------------------------------------------------
10.   REMEDIES.
--------------------------------------------------------------------------------
Upon the happening of any Event of Default, Secured Party may then exercise as
to such collateral all the rights, powers and remedies of an owner and all
rights, powers and remedies of a secured party under the California Uniform
Commercial Code and other laws, Secured Party may exercise any rights of setoff,
without notice, against any funds in any Deposit Account.

-------------------------------------------------------------------------------
11.   WAIVERS.
-------------------------------------------------------------------------------
Pledgors waive any right to require Secured Party to (a) proceed against any
person, (b) proceed against or exhaust any collateral, or (c) pursue any other
remedy in Secured Party's power; and waive any defense arising by reason of
disability or other defense of any Debtor or any other person, or by reason of
the cessation from any cause whatsoever of the liability of Debtors or any other
person. Pledgors waive any right of subrogation, reimbursement, indemnification,
and contribution (contractual, statutory or otherwise), including without
limitation, any claim or right off subrogation under the Bankruptcy Code (Title
11 of the U.S. Code) or any successor statute arising from the existence or
performance of the Agreement, and Pledgors waive any right to enforce any remedy
which Bank now has or may hereafter have against Debtors or against any other
person, and waive any benefit of, and any right to participate in, any security
now or hereafter held by Security Party. If any Pledgor is not also a Debtor
with respect to a specified indebtedness, such Pledgor authorizes Secured Party
without notice or demand and without affecting Pledgor's liability hereunder
from time to time to: (a) renew, extend, accelerate or otherwise change the time
for payment of, or otherwise change the terms of, such indebtedness or any part
thereof, including increase of decrease of a rate of interest thereon; (b) take
and hold security, other than the collateral herein described, for the payment
of such indebtedness or any part thereof, and exchange, enforce, waive and
release the collateral herein described, or any part thereof or any such other
security; and (c) release or substitute Debtors, or any of the endorsers or
guarantors of such indebtedness or any part thereof, or any other parties
thereto.

-------------------------------------------------------------------------------
12.   TRANSFER OF COLLATERAL
-------------------------------------------------------------------------------
Upon the transfer of all or any part of the indebtedness, Secured Party may
transfer all or any part of the collateral and shall be fully discharged
thereafter from all liability and responsibility with respect to such collateral
so transferred, and the transferee shall be vested with all the rights and
powers of Secured Party hereunder with respect to such collateral so
transferred; but with respect to any collateral not so transferred Secured Party
shall retain all rights and powers hereby given.

--------------------------------------------------------------------------------
13.   CONTINUING AGREEMENT
--------------------------------------------------------------------------------
This is a continuing Agreement and all the rights, powers and remedies hereunder
shall apply to all past, present and future indebtedness of Debtors, including
that arising under successive transaction which shall either continue the
indebtedness, increase or decrease it, or from time to time create new
indebtedness after all or any prior indebtedness has been satisfied, and
notwithstanding the death, incapacity, or bankruptcy of any Debtor, or any other
event or proceeding affecting any Debtor.

-------------------------------------------------------------------------------
14.   CONTINUING POWERS
-------------------------------------------------------------------------------
Until all indebtedness shall have been paid in full all rights, powers and
remedies granted to Secured Party hereunder shall continue to exist and may be
exercised by Secured Party at the time specified hereunder irrespective of the
fact that the indebtedness or any part thereof may have become barred by any
statute of limitations, or that the personal liability of any Debtor may have
ceased.

-------------------------------------------------------------------------------
15.   OTHER RIGHTS.
-------------------------------------------------------------------------------
The rights, powers and remedies given to Secured Party by this Agreement shall
be in addition to all rights, powers and remedies given to Secured Party by
virtue of any statute or rule of law. Any forbearance or failure or delay by
Secured Party exercising any right, power, or remedy hereunder shall not be
deemed to be a waiver of such right, power or remedy, and any single or partial
exercise of any right, power or remedy hereunder shall not preclude the further
exercise thereof; and every right, power and instrument in writing executed by
Secured Party shall continue in full force and effect until such right, power or
remedy is specifically waived by an instrument in writing executed by Secured
Party.

                                  Page 2 of 4
<PAGE>

-------------------------------------------------------------------------------
16.   PLEDGORS RESIDENCE.
-------------------------------------------------------------------------------
Each Pledgor represents and warrants that Pledgor resides in, or, if Pledgor is
not an individual, has its executive office in the state specified on the
signature page hereof. Each Pledgor agrees to give Secured Party at least thirty
(30) days notice before changing its state of residence or chief executive
office.

-------------------------------------------------------------------------------
17.   SINGULAR AND PLURAL.
-------------------------------------------------------------------------------
All words used herein in the plural shall be deemed to have been used in the
singular where the context and construction so require, and the obligations and
undertakings hereunder are joint and several.

--------------------------------------------------------------------------------
18.   TERMINATION.
--------------------------------------------------------------------------------
This Security Agreement shall remain in full force and effect until terminated
by Secured Party.

--------------------------------------------------------------------------------
19.   CALIFORNIA LAW
--------------------------------------------------------------------------------
This Agreement shall be governed by the laws of the state of California.

IN WITNESS WHEREOF, Secured Party and Pledgors have executed this Agreement as
of November 01, 1999.

Top Tier Software Inc

By  /s/ Herb Blumstein                      Pledgor (s) Address:
   -------------------------------
    Herb Blumstein, Vice President          ________________________________
                                            ________________________________
By________________________________          ________________________________
                                            ________________________________

By________________________________

By________________________________

Bank of America, National Association
                                            Bank Address:

                                            Bank of America, N.A.
By    /s/ Annice Pelentay                   Business Lending Services #173B
   -------------------------------          P.O. Box 6012
     Annice Pelentay, AVP                   Pasadena, CA 91102-6012

By________________________________

                                  Page 3 of 4
<PAGE>

                 TAXPAYER INFORMATION (OWNER'S CERTIFICATION)

My Taxpayer Identification Number (TIN) to be used for tax reporting purposed
is: 77-0461287. Under penalties of perjury, I certify that the taxpayer
information provided is true, correct and complete.

X /s/ Armando Castro,                  Secretary
  ---------------------------------------------------------------------
(OWNER'S SIGNATURE (Holder of TIN to be used for tax reporting purposes)

(Check if Applicable)

[_] Exempt Foreign Persons, Individuals. I am neither a citizen nor a resident
    of, nor am I doing business in the United States, and I have not, and do not
    plan to be, present in the United States for 183 or more days during the
    calendar year.

[_] Exempt Foreign Persons, Non-Individuals. The Owner is not a U.S.
    corporation, partnership, estate or trust and the collateral is not
    effectively connected (related) to any U.S. trade or business the Owner is
    currently engaged in or plans to engage in during the year. *

[_] I am subject to backup withholding under the provisions of the Internal
    Revenue Section Code 3406 (a)(1)(C) as notified by the Internal Revenue
    Service.

    * Exempt Foreign Person status is valid for three years, Prior to the third
    year you will be required to recertify your status as an Exempt Foreign
    Person.

                                  Page 4 of 4

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