Document:

Services Agreement, dated July 1, 2004

 Exhibit 10.21 
  
 TRX DATA SERVICES, INC. 
 SERVICE AGREEMENT 
  
 This Service
Agreement (this “Agreement”) is made and entered into this 1st day of July 1st, 2004 (the “Effective Date”) by and between TRX Data Services, Inc. a Virginia corporation with offices located at 8405 Greensboro Drive, Suite 140,
McLean, VA 22102 USA (hereinafter “TRX”) and American Express Travel Related Services Company, Inc., with offices located at World Financial Center, 200 Vessey Street, New York, New York 10285 (hereinafter “Client”). 

 
 BACKGROUND 
  
 TRX provides travel-related information gathering and reporting tools to its
customers in a service bureau format. Client wishes to utilize the service bureau services in its business under the terms and conditions set forth herein. For good and valuable consideration, the parties agree as follows: 
  

	1.	Definitions. 

  
 a. Confidential Information. Means nonpublic proprietary information other than Trade Secrets, of value to its owner, and any data or information
defined as a Trade Secret but which is determined by a court of competent jurisdiction not to be trade secret under applicable law. 
  
 b. Custom Modifications. Means changes to the Software, requested by Client and made by TRX that change existing functionality of the Software to
meet specific needs of Client. Client will be charged an additional fee to be negotiated and agreed upon in writing for any Custom Modifications. Ownership of all Custom Modifications and all proprietary rights related thereto shall remain with TRX.

  
 c. Intellectual Property Rights. Means any and all now
known or hereafter known tangible and intangible worldwide patents, copyrights, moral rights, trademarks, Trade Secrets, Confidential Information or other intellectual property rights, whether arising by operation of law, contract, license, or
otherwise, and all registrations, initial applications, renewals, extensions, continuations, divisions or reissues thereof now or hereafter in force (including any rights in the foregoing). 
  
 d. Proprietary Information. Means, collectively and without regard to
form, any third party information that either party has agreed to treat as confidential, information regulated by state or federal law concerning disclosure or use, Confidential Information, and Trade Secrets. 
  
 e. Service Bureau Facility. Means the computer facility located at
TRX’s Virginia office, or other facilities from time to time as designated by TRX, from which TRX will provide Services to Client. 
  
 f. Services. Means access to, use and support of the Software known as “DATATRAX” including Custom Modifications, if any, and any other
services to be provided under this Agreement, if any, to be provided by TRX to Client hereunder. Such services are more particularly described in Exhibit A. 
  

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 i. Software. Means TRX’s DATATRAX software and related documentation utilized by TRX to
provide the Services including all derivative works, updates, and enhancements thereto. 
  
 j. Trade Secrets. Means information which: (a) derives economic value, actual or potential, from not being generally known to, and not being readily ascertainable by proper means by, other persons who can
obtain economic value from its disclosure or use; and (b) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy. 
  
 k. Work Order. Means the form attached hereto as Exhibit C used to describe the Service Provider Services to be provided under this
Agreement. 
  

	2.	Grant of Rights. 

  
 a. Client Rights. On the Effective Date, TRX grants to Client, and Client accepts, a nonassignable, nontransferable, and nonexclusive limited right
for Client to access and use the Services solely for Client’s internal use during the Term, subject to the provisions of this Agreement. This right is personal to Client. In the event that the parties wish to expand this grant of rights to
include another affiliated entity or Client’s customers’ use of the Services, such right shall only be granted upon the execution of a written amendment to this Agreement. 
  
 b. Reservation of Rights. TRX reserves the right, in its sole discretion and with prior notice to Client, to modify,
discontinue, add, adapt, or otherwise change any design or specification of the Services and/or TRX's policies, procedures, and requirements specified in or related hereto. 
  
 c. Exclusivity. For the period beginning upon execution of this Agreement and continuing for a period of
    *    , Client shall receive exclusive access to those reports listed in Exhibit B (“Exclusivity Period”). At the end of the Exclusivity Period, TRX shall have the right to market those DATATRAX
reports at its discretion. 
  

	3.	Provision of Services. 

  
 TRX shall provide the Services as detailed as in Exhibit B and Client shall accept the Services provided by TRX upon the terms and conditions provided herein. The
parties may agree on the provision of additional Services, including Custom Modifications upon the execution of a Work Order in the form attached as Exhibit C. The terms and conditions of this Agreement apply to all Work Orders executed
hereunder. 
  

	4.	TRX’s Proprietary Rights; Client Restrictions. 

  
 a. TRX Ownership. TRX owns and shall retain all right, title and interest in and to the Intellectual Property Rights in the Services, and the
Proprietary Information of TRX, including without limitation all Software, Custom Modifications, if any, source and object code, specifications, designs, processes, techniques, concepts, improvements, discoveries and inventions, including without
limitation any modifications, improvements or derivative works thereof and all works of authorship created, invented, reduced to practice, authored, developed, or delivered by TRX or any third party, either solely or jointly with others, arising
from this 

  

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Agreement or any amendment to it, including without limitation all copies and portions thereto, whether made by or under the direction of TRX or Client
(“TRX Intellectual Property”). 
  
 b.
Nondisclosure. Client acknowledges that the Services, Custom Modifications, if any, and other information provided by TRX to Client represent Proprietary Information of TRX and the source code that underlies the Services is a Trade Secret
owned by TRX. Each party agrees with the other (i) to hold the Proprietary Information in the strictest confidence, (ii) not to, directly or indirectly, copy, reproduce, distribute, manufacture, duplicate, reveal, report, publish, disclose, cause to
be disclosed, or otherwise transfer the Proprietary Information to any third party, subject to the provisions of subsection (iv) below, (iii) not to make use of the Proprietary Information other than for the permitted purposes under of this
Agreement, and (iv) to disclose the Proprietary Information only to their respective representatives requiring such material for effective performance of this Agreement and who have undertaken an obligation of confidentiality and limitation of use
consistent with this Agreement. Each party hereto shall institute internal operating procedures to assure limited access and use of Proprietary Information consistent with this Agreement, and shall exercise due care to monitor and ensure compliance
with this Agreement. The nondisclosure and confidentiality obligations set forth in this Section 4(b) shall survive termination of this Agreement for any reason and shall remain in effect with respect to Trade Secrets for as long as
the owner of such information is entitled to protection thereof and with respect to Confidential Information for a period of five (5) years after termination hereof. 
  
 c. Acceptable Use. Client shall not, and will not permit others to, engage in activities prohibited by TRX (and will
investigate any alleged violations thereof), including, without limitation: (i) intentionally accessing data not intended for Client’s use, (ii) attempting to breach security or authentication measures without proper authorization or
interfering with the Services, (iii) taking any action in order to obtain Services to which Client is not entitled, or (iv) assisting or permitting any persons in engaging in any of the activities described above. 
  
 d. By virtue of this Agreement, Client acquires only the non-exclusive right
as described above to receive the Services provided by TRX through the use of TRX’s proprietary Software and related documentation, and does not acquire any license thereto or any rights of ownership in such materials, including any Custom
Modifications. Client is specifically prohibited from reselling, licensing, or sublicensing the Software or establishing its own service bureau. 
  
 e. Client agrees not to remove, alter or conceal any product identification, copyright notices, or other notices or proprietary restrictions from the
Client documentation provided to Client by TRX, and to reproduce any and all such notices on any copies of such materials. In the event that Client wishes to display Client’s own trademarks, trade names, and service marks on the Internet in
connection with its use of the Services (“Private Label”), the parties may mutually agree to amend this Agreement in writing and Client will be charged an additional fee. 
  

	5.	Client Support Services. 

  
 a. Services Provided. During the term of this Agreement, TRX will provide the following support services to Client: 
  
 (i) Second Level Support: TRX will provide reasonable
consultation and support via Internet or telephone to Client’s designated representative regarding the 

  

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operation of the Services up to     *    . Client may purchase additional support at the hourly rate stated in
Exhibit E. Client’s designated representative shall provide support to Client’s internal users. 
  
 (ii) Error Correction: In the event Client encounters an error, bug or malfunction in the Services, Client’s designated
representative shall describe the problem to TRX in writing and shall indicate Client’s assessment of the severity of same. Severity Levels are described below: 
  

	 	(a)	Level A. Critical Problem. A “Critical Problem” shall mean a problem resulting in the inability of Client to utilize Services or a problem that causes
a critical data integrity defect, such as reporting of substantially incomplete, inaccurate or corrupted data. 

  

	 	(b)	Level B. Major Problem. A “Major Problem” shall mean a problem that materially restricts the utilization of the Services but that does not render the
Services unusable, such as the inability to run a major application, function or feature, or a failure that requires ongoing intervention to maintain productive use. 

  

	 	(c)	Level C. Minor Problem. A “Minor Problem” shall mean a problem that does not materially restrict use of the Services but does cause less significant
features (that are not critical to the operation) to be unavailable. 

  

	 	(d)	Acknowledgement. Client acknowledges that problems may not be within TRX’s ability to control or fix. TRX shall use reasonable best efforts to verify the
cause of the problem, and if the error is due to any act or omission of TRX, TRX’s sole obligation shall be to use its reasonable efforts to correct the reported problem. TRX shall have no obligation regarding any problem that is outside of its
control or otherwise not due to any act or omission of TRX. 

  

	 	(e)	Service Levels. 

  
 (i) TRX shall respond to such problems reported by Client within the following timeframes: 
  
 a.     *     for a
Critical Problem; and 
  
 b.
    *     for Major or Minor Problems. 
  
 (ii) TRX will respond in writing to each report with an estimate of the time necessary to resolve the reported error, efforts made to
escalate problem resolution if needed, and will advise Client in writing when remedies have been implemented. TRX shall exercise all commercially reasonable efforts to correct the problem as promptly as possible. 
  
 (iii) In addition, with respect to a Critical Problem
report, TRX will: (a) assign a data analyst to identify the Critical Problem, (b) provide Client 

  

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with reports every     *     on the status of corrections, and (c) exercise reasonable efforts on an urgent first
priority basis to provide Client with a workaround or a fix. TRX shall use its best efforts to resolve all Critical Problems within     *    . TRX shall use reasonable efforts to resolve all Major Problems
within five business days. 
  
 (iv) In the event
of such an error, bug or malfunction which the parties mutually agree has caused a material adverse effect on Client’s use of the Services which error, bug or malfunction cannot be corrected by TRX, the Client may, as its sole remedy, terminate
this Agreement. In the event of such termination, if a Work Order has been commenced but not completed, TRX shall refund the fees, if any, paid by client to TRX for such incomplete Work Order. Client acknowledges that TRX shall have no obligation to
correct any error, bug or malfunction in the Services that is not due to any act or omission of TRX. 
  
 b. Training. TRX shall provide     *     for up to     *     Client
personnel upon payment of the implementation fee specified by TRX. Client shall be responsible for its own expenses associated with such training. TRX shall provide up to     *     of additional implementation
training via telephone, email, or internet at no additional charge. 
  
 c. Responsibilities Of Client. Throughout the term of this Agreement, and as a condition of TRX’s obligation to provide services under this Agreement, Client agrees that it will: 
  
 (i) Provide all information reasonably requested by TRX to
assist in identifying and solving reported errors. 
  
 (ii) Designate one operational Client Representative (the initial Client Representative being named on Exhibit D) who will be the contact person through which all support and/or problem communications will be made. Client may,
from time to time, change the designated operational Client Representative, which change shall be effective only upon TRX’s receipt of written notice thereof. At no time shall Client have more than one (1) operational Client Representative.
Client shall ensure that any appointed operational Client Representative is knowledgeable in the operation and use of the TRX Services, any operating system(s) and hardware installed at the Client’s site used to access the Services. 

 

	6.	Pricing and Payment. 

  
 a. The fees for the Services provided pursuant to the Agreement are set forth on Exhibit E attached hereto. Client paid the Implementation Fee upon
signing the term sheet. The annual Maintenance Fee is due July 1st of each year of this Agreement. Client will not
be invoiced for a     *    . Beginning the October 1, 2004, Client will prepay the applicable     *     listed in Exhibit E. All
    *     shall be prepaid no later than     *     in immediately available U.S. Dollars without withholding deduction or offset. In the event that the actual
Transaction Fees incurred by Client     *     exceed the     *     

  

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 * CONFIDENTIAL TREATMENT REQUESTED 

 
    *    , Client will be invoiced     *     concurrent with the following
    *    . Prepayment is not contingent upon Client’s collection efforts from its customers. Client shall pay interest on all amounts not paid when due at the rate of 1.5% per month or the highest lawful
rate, if less. TRX shall have the right to suspend the Services or terminate this Agreement for nonpayment upon ten (10) days written notice. 
  
 b. If, in good faith, Client disputes any invoice amount, Client shall promptly provide TRX with written notice of such dispute (“Dispute
Notice”) including a statement of the amount and the nature of the dispute. Client shall not be relieved of payment of any undisputed amounts in the event that Client provides a Dispute Notice. The parties agree to work in good faith to resolve
the dispute within seven (7) days following receipt of Dispute Notice by TRX. If no mutually agreeable resolution is reached within such period, TRX may, in its sole discretion elect to continue to attempt to resolve the dispute or to submit the
matter to binding arbitration in accordance with Section 10 hereof. 
  
 c. TRX may provide written notice of its intention to increase fees in any term after the initial term. TRX will work in good faith to provide notice of such increase to Client at least 365 days prior to the beginning of a new term. If the
proposed new fees are unacceptable to Client, Client may terminate this Agreement without penalty at the end of the current term on at least one hundred eighty (180) days prior written notice. 
  
 d. Notwithstanding Section 6(c) above, TRX may, once per year during the term
of this Agreement, in its reasonable discretion and upon reasonable notice to Client, increase the fees by the greater of     *     or the percentage increase in the Consumer Price Index for Urban Consumers
(CPI-U), as reported by the U.S. Department of Labor, Bureau of Labor Statistics, for the twelve (12) months preceding the notice by TRX of such increase in fees. In no event shall TRX increase its fees more than once annually (where such annual
period is determined by the Effective Date). 
  
 e. The fees for
the Services do not include any charge for taxes, and Client is solely responsible for paying any and all federal, state and local taxes (including without limitation any and all sales or use taxes or export/import taxes and customs duties)
attributable to the Services rendered by TRX in connection with this Agreement, excluding only taxes based upon the net income of TRX. To the extent Client is obligated to pay any state or local taxes incurred as a result of the rendition of
Services within the State of Virginia, TRX will collect and remit such taxes on behalf of Client only in such cases where TRX is legally obligated to collect and remit such taxes in Virginia. In all other jurisdictions, Client will bear the sole
responsibility to properly self-assess and remit to the proper taxing authorities any federal, state, or local taxes incurred as a result of the Services performed under this Agreement and/or any tax incurred as a result of any tangible personal
property transferred or used by Client incident to such Services. Client will indemnify and pay to TRX any taxes and/or penalties and interest for which TRX is claimed to be liable as a result of the Services performed under this Agreement. Should
TRX be assessed under audit within any jurisdiction for any alleged deficient tax liabilities owed or alleged as a result of the Services performed under this Agreement, and Client has, in fact, paid such taxes, Client will provide appropriate
documentation to the applicable taxing jurisdiction as proof that such taxes have been paid accordingly. Any reference in this Agreement, or any 

  

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 * CONFIDENTIAL TREATMENT REQUESTED 

 
exhibit hereto, to the term “taxes” shall be construed to mean all United States federal, state and local taxes. 
  
 f. Client will reimburse TRX for any reasonable expenses (e.g.
transportation) incurred as a result of the performance of Services in accordance with this Agreement. Such expenses will be subject to prior written approval by Client in advance. 
  

	7.	Limited Warranty. 

  
 a. TRX represents and warrants that it will provide the Services hereunder in a timely, workmanlike fashion and in accordance with industry standards.

  
 b. EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION 7, THE
SERVICES ARE PROVIDED AS-IS AND TRX MAKES NO EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO THE SERVICES, OR ANY OTHER MATTER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.
TRX DOES NOT WARRANT THAT ALL ERRORS CAN OR WILL BE CORRECTED OR THAT THE SERVICES WILL OPERATE WITHOUT ERROR. 
  

	8.	Limitations of Liability. 

  
 NEITHER TRX NOR ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, WILL BE LIABLE TO CLIENT FOR ANY CLAIMS FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE
SERVICES PROVIDED BY THIS AGREEMENT OR A BREACH OF THE AGREEMENT, WHETHER SUCH DAMAGES OR CLAIMS ARE BASED ON BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT, PRODUCTS LIABILITY OR OTHERWISE. TRX’S MAXIMUM LIABILITY FOR ANY
DAMAGES OR INJURIES TO CLIENT HEREUNDER SHALL NOT EXCEED THE TOTAL SERVICE FEE PAID BY CLIENT FOR THE SERVICES PROVIDED HEREUNDER FOR ONE (1) YEAR IMMEDIATELY PRECEEDING THE YEAR IN WHICH THE CLAIM AROSE, REDUCED BY ANY AMOUNTS OWED TO TRX BY
CLIENT. THIS LIMITATION SHALL APPLY REGARDLESS OF THE FORM OF ACTION. 
  

	9.	Term and Termination. 

  
 a. The initial term of this Agreement shall be three years from July 1,2004 and shall automatically renew for successive one (1) year terms unless either
party provides notice of termination at least one hundred eighty (180) days prior to the end of the current term. The period beginning December 5, 2003 through June 30, 2004 will be defined as the implementation period. July 1, 2004 through
September 30, 2004 will be a ramp up period. 
  
 b. Either party
may terminate this Agreement and rights granted herein if the other party breaches any of the provisions of this Agreement and fails to remedy such breach within thirty (30) days after receiving written notice thereof. Termination of this Agreement
shall not constitute either party’s exclusive remedy for breach or non-performance by the other party, and each party shall be entitled to seek all other available remedies, both legal and equitable, including injunctive relief. 
  

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 c. Should either party (1) admit in writing its inability to pay its debts generally as they become due;
(2) make a general assignment for the benefit of creditors; (3) institute proceedings to be adjudicated a voluntary bankrupt; (4) consent to the filing of a petition of bankruptcy against it; (5) be adjudicated by a court of competent jurisdiction
as being bankrupt or insolvent; (6) seek reorganization under any bankruptcy act; (7) consent to the filing of a petition seeking such reorganization; or (8) have a decree entered against it by a court of competent jurisdiction appointing a
receiver, liquidator, trustee, or assignee in bankruptcy or in insolvency covering all or substantially all of such party’s property or providing for the liquidation of such party’s property or business affairs; then, in any such event,
the other party, at its option and without prior notice, may terminate this Agreement effective immediately. 
  
 d. Either party may terminate this Agreement for no cause effective upon at least sixty (60) days written notice. In the event that Client elects to
terminate without cause in the first twelve months of the initial term of this Agreement, a termination fee of $40,000 will be due. If Client elects to terminate without cause after completion of the first year of the initial term of the Agreement,
the termination fee payable will equal a prorated portion of $40,000 determined by the number of months remaining from the effective date of termination to October 31, 2005. Client will not be subject to an early termination fee after October 31,
2005. Any termination fee owed to TRX shall be in addition to any other fees that are owed to TRX pursuant to this Agreement prior to the effective date of termination. This termination fee shall be in lieu of any other fees that otherwise would
accrue under this Agreement following the effective date of the termination. 
  
 e. Upon termination of this Agreement for any reason, TRX shall immediately terminate access to the Services. Client shall return all documentation related to the Services. 
  
 f. Where the context or wording of a section indicates, the terms of this
Agreement shall survive its termination, including, without limitation, Sections 4, 6a, 7, 8, 9e, 10, and 11 hereof. 
  

	10.	Dispute Resolution. 

  
 Except for claims seeking injunctive relief for which court relief may be sought, the parties shall arbitrate any dispute resulting from or arising as a result of this
Agreement. Any such arbitration shall be in accordance with the commercial rules of the American Arbitration Association (“AAA”). Any such arbitration shall be held in Atlanta, Georgia USA and directed by the AAA. Notwithstanding the
foregoing or the then-current specified commercial rules of the AAA, the following shall apply with respect to the arbitration proceeding: (a) the arbitration proceedings shall be conducted by one (1) arbitrator selected by the parties, provided, if
the parties fail to make such designation within five (5) days after receipt by the AAA of the demand for arbitration, the AAA shall make the appointment in its sole discretion (provided such arbitrator shall have experience and knowledge of
software and service bureau transactions; and (b) the existence, subject, evidence, proceedings and rulings resulting from the arbitration proceedings shall be deemed Confidential Information, and shall not be disclose by either party, their
representatives, or the arbitrator except: (i) to the professional advisors of each of the parties; (ii) in connection with a public offering of securities of either of the parties; (iii) as ordered by any court of competent jurisdiction; or (iv) as
required to comply with any applicable governmental statute or regulation. 
  

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	11.	General 

  
 a. The language of this Agreement, the reports and documents required by it or arising in connection with it and of negotiations between the parties shall
be in English. 
  
 b. This Agreement, including the Exhibits and
Schedules attached hereto, represents the entire understanding and agreement between the parties with respect to the subject matter hereof, and supersedes any and all previous discussions and communications. Any subsequent amendments and/or
additions hereto are effective only if in writing and signed by both parties. Client may not assign its rights or obligations under this Agreement without the prior written consent of TRX. Subject to the foregoing limitation on assignment, this
Agreement is binding upon and inures to the benefit of the successors and assigns of the respective parties hereto. 
  
 c. This Agreement has been made, executed and delivered in the State of Georgia, United States of America, in which state the offices of TRX are located.
Accordingly, the parties invoke the laws of the State of New York, USA, regarding the protection of their rights and enforcement of their obligations hereunder and they mutually stipulate and agree that this Agreement is in all respects (including
but not limited to, all matters of interpretation, validity, performance and the consequences of breach and termination) to be exclusively construed, governed and enforced in accordance with the internal laws of the State of New York, USA, excluding
all conflict of laws rules as from time to time amended and in effect. The United Nations Convention on the International Sale of Goods shall not apply to this Agreement. Except as provided in Section 10 (Arbitration) and Section
11d (Injunctive Relief), any action related to or arising out of this Agreement shall be venued solely in the Federal District Court for the Southern District of New York and the parties irrevocably commit to the jurisdiction of said
courts. It is acknowledged that all Services performed by TRX on behalf of Client under this Agreement are to be performed within the State of Virginia. 
  
 d. In the event Client is in breach, or threatens to breach any covenants of this Agreement, Client acknowledges and agrees that TRX will be greatly
damaged and that such breach(es) will be irreparable and difficult to quantify; therefore, TRX may apply to any court of competent jurisdiction in the United States (or any other jurisdiction accepting jurisdiction under this specific provision of
the Agreement), who, notwithstanding the provisions of Section 11c (Governing Law), will apply the laws of its own jurisdiction in determining whether relief shall be granted to TRX, for injunctive or other equitable relief to restrain
such breach or threat of breach, without impairing, invalidating, negating or voiding TRX’s rights to relief either at law or in equity. In the event that any or all of the covenants hereunder are determined by the court of competent
jurisdiction to be invalid or unenforceable, by reason that the breadth of restrictions are too great, or for any other reason, these covenants shall be modified and interpreted to extend over the maximum geographic area, period of time, range of
activities or other restrictions to which they may be enforceable. 
  
 e. Headings of paragraphs in this Agreement are inserted for convenience only, and are in no way intended to limit or define the scope and/or interpretation of this Agreement. 
  
 f. The failure of either party at any time to require performance by the other party of any provision hereof is not to
affect in any way the full rights of such party to require such performance at any time thereafter, nor is the waiver by either party of a breach of any provision hereof to be taken or held to be a waiver of the provision itself or any future
breach. 
  

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 g. The parties hereto are independent contractors, and nothing in this Agreement is to be construed to
create a partnership, joint venture, or agency relationship. 
  
 h. If any part, term, or provision of this Agreement is held to be illegal, unenforceable, or in conflict with any law of a federal, state, or local government having jurisdiction over this Agreement, the validity of the remaining portions
or provisions are not to be affected thereby. 
  
 i. Any notice
given pursuant to this Agreement shall be in writing and shall be given by personal service, overnight courier or by first class mail, postage prepaid to the addresses appearing at the beginning of this Agreement, or as changed through written
notice to the other party. Notice given by personal service or overnight courier shall be deemed effective on the date it is delivered to the addressee, and notice mailed shall be deemed effective on the fifth (5th) business day following its
placement in the mail addressed to the addressee. 
  
 j. No party
shall be liable for failure to perform or delay in performing all or any part of its obligations under this Agreement to the extent that such failure or delay is due to any cause or circumstance reasonably beyond the control of such party including,
without limitation, acts of God, fire, flood, storms, earthquake, strike or other labor dispute, acts of terrorism, government requirement, or civil or military authority. The party affected by such an event shall promptly notify the other party in
writing. The party so affected shall take reasonable steps to resume performance with the least possible delay. 
  
 k. TRX may, in its sole discretion, assign its maintenance and support obligations under this Agreement to a TRX authorized agent so as long as such agent
provides maintenance and support services substantially similar to those contracted for under this Agreement. After such assignment Client agrees to look solely to such agent for all on-going maintenance and support of the Services. 
  
 l. The Agreement may be executed in counterparts, each of which will be
deemed an original, but all of which taken together will constitute but one and the same instrument. The Agreement may be executed and delivered by facsimile and the parties agree that such facsimile execution and delivery will have the same force
and effect as delivery of an original document with original signatures, and that each party may use such facsimile signatures as evidence of the execution and delivery of this Agreement by all parties to the same extent that an original signature
could be used. 
  

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 IN WITNESS WHEREOF, the undersigned duly authorized representatives of the parties hereto have made and entered into this
Agreement as of the Effective Date. 
  

													
	 TRX Data Services, Inc.
	 	 	 	 American Express Travel Related Services Company, Inc.

							
	 Signed:
	 	 /s/ Lindsey Sykes
	 	 	 	 Signed:
	 	 /s/ VP GM CTO
	 	 	 	 /s/ Director Infrastructure

	 Name:
	 	 Lindsey Sykes
	 	 	 	 Name:
	 	 VP GM CTO
	 	 	 	 Director Infrastructure

	 Title:
	 	 EVP Finance
	 	 	 	 Title:
	 	 VP GM CTO
	 	 	 	 Director Infrastructure

							
	 Date:
	 	 7/8/04
	 	 	 	 Date:
	 	 28.06.2004
	 	 	 	 28.06.2004

  

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 Exhibit A 
 Description of DATATRAX Services 
  
 DATATRAXTM is a corporate travel data
analysis and reporting tool offered to corporate clients as an Internet-based service utilizing an application software provider (ASP) model. 
  
 DATATRAXTM provides the tools needed to analyze the datasets generated by TRX Data Services data consolidation service. DATATRAXTM contains a standard suite of reports and report qualifiers. The qualifiers (e.g. date range, data source, country of
booking, etc.) allow the Client to limit the scope of the reports. Additionally, the standard reports have options that affect certain characteristics (such as sort criteria, number of reported items, and amount of additional detail.) 
  
 DATATRAXTM provides the Client the capability to graph, analyze (OLAP), and further filter the data. 
  
 Client acknowledges and agrees that it has seen a demonstration of DATATRAXTM and that Client is accepting DATATRAXTM AS IS. 
  

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 Exhibit B 
 Service Specifications 
  

	1.	Database Delivery: 

  

	 	a)	TRX will download Amadeus Interface Record (AIR) feed data overnight and deliver it to Client for reporting the following morning. 

  

	 	b)	Client will forward to TRX a     *     of refund data which TRX shall incorporate into the dataset within three business days of receipt.

  

	 	c)	Client will forward to TRX a     *     hierarchy update which TRX shall incorporate into the dataset within three business days of receipt.
Changes to the hierarchy structure may require additional time for incorporation. In such event, TRX will provide notice of the revised timeframe. 

  

	 	d)	All data will be delivered through the DATATRAX reporting tool. 

  

	 	e)	New or significantly modified data feeds require a forty-five (45) day implementation period after receipt of usable data. 

  

	2.	Enhancements: Client will be provided with enhancements to DATATRAX Services as they are made available to all TRX customers. 

  

	3.	Support: TRX will provide support to Client’s designated operational representative in accordance with Section 5 herein. 

  

	4.	Reports: DATATRAX will include the following reports in accordance with Section 2(c). 

  

			
	 	  	 Report Description

	 1)
	  	 Monitoring volume of Etickets vs. Paper tickets on a customer and agency level

		
	 2)
	  	 Monitoring volume of “Pay-as-you - fly” bookings on a customer level

		
	 3)
	  	 Monitoring volume of booked non-GDS hotel segments vs. GDS hotel segments on a customer and agency level

		
	 4)
	  	 Monitoring number of trip update activities for a booking on a customer and agency level

		
	 5)
	  	 Monitoring distribution channel of booking order on a customer and agency level

		
	 6)
	  	 Monitoring usage of Amex-GO POS tool

		
	 7)
	  	 Search of expired bookings in GDS

		
	 8.1
	  	 Monitoring number and volume of booked suppliers by segments, coupons and/or tickets: Air, Car, Hotel

		
	 8.2
	  	 Monitoring number and volume of booked suppliers by segments, coupons and/or tickets, rail and refund notes

  

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	 9)
	  	Flexible emergency reporting based on customer and/or emergency case
		
	 10)
	  	List of all Hotel transactions (GDS and non-GDS) including volume on a customer level
		
	 11)
	  	List of all car transactions including volume on a customer level
		
	 12)
	  	List of all rail transactions on a customer level
		
	 13)
	  	List of all WebFare transactions
		
	Please note:	  	Client is responsible for guaranteeing that all necessary fields to complete these reports are available in the AIR feed. TRX will prepare mock up reports based on the Reporting Requirements
V2.1 dated November 3, 2003 and provide for Client written approval prior to beginning programming.

  

	5.	Project Plan: Within 30 days of the commencement of implementation, TRX and Client will mutually agree on a project plan and timeline. Full Production will begin no later
than July 1, 2004, following at least two weeks of testing. All milestones, deadlines and completion dates, including the April 1, 2004 Full Production deadline, shall be extended by the number of days of any delay caused directly or indirectly by
Client, including but not limited to: a) any changes in agreed requirements after approval by Client or b) any new requirements provided by Client after January 15, 2004. 

  

	6.	Penalties: Should TRX fail to meet the agreed upon deadline, the following penalty fees will be applied daily until Full Production is achieved: 

  

			
	 Reports Not Provided

	  	Penalty Fee

	 One to two reports
	  	    *    
	 Three to five reports
	  	    *    
	 Six to ten reports
	  	    *    
	 Eleven or more reports
	  	    *    

  

	*	TRX will not be liable for penalty fees will in the event that the fields necessary to complete any or all reports are not available in the AIR data feed or in the event of delay
caused by Client. 

  

	7.	Additional Services: Client may request and TRX, in its sole discretion, may provide other services for which additional fees will apply. 

  

 14 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit C 
 Form of Work Order 
  

						
	 For:
	  	Invoice 	#	 	 
			
	 Address:
	  	 	 	 	 
			
	 Work:
	  	 	 	 	 
	 Phone:
	  	 	 	 	 
	 Fax:
	  	 	 	 	 
	 Date:
	  	 	 	 	 
			
	 Description of Services

	  	Hours

	 	 	Amount

	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 	  	 	 	 	 
	 Subtotal
	  	 	 	 	 
	 Total Due
	  	 	 	 	 
			
	 Approved:
  
 Client Signature:
                                
        Date:                         
	  	 	 	 	 
			
	 Client Title:
                                       
 
	  	 	 	 	 

  

 15 

 Exhibit D 
 Contact Information 
  
 Designation
of Client Representatives: 
  
 Operational Representative:

  
 Name: Torsten Wolf 
 Title: Manager, Corporate Travel Solution 
 Mailing Address: ________________

 _______________________________ 
 _______________________________ 
  
 Office Phone:
    *     
 Fax: _________________________ 
 E-mail Address:     *     
  
 Legal: 
  
 Name: Sarah Wynn
_______________________ 
 Title: Legal Counsel ________________________ 
 Mailing Address: ________________ 
 200 Vessey Street New York, NY 10005 
 Office Phone:     *     
 Fax: _________________________ 
 E-mail Address:     *     
 Accounting: Please designate the appropriate contact and address for invoicing. 
  
 Name: _Torsten Wolf ____________ 
 Title: __Manager, Corporate Travel Solution 
 Mailing Address: ________________ 
 Office Phone: –
    *     
 Fax: _________________________ 
 E-mail Address: _________________ 
  

 16 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit E 
  
 Service Fees 
  
 Please note: All fees are stated in US dollars. 
  

			
	1. One-time Implementation Fee	  	    *    

  
 Includes integration of the AIR feed
into DATATRAX and programming of all reports outlined in Exhibit A. The initial programming of the branch hierarchy is included as well. Client paid this Implementation Fee upon execution of the term sheet. 
  
 4.     *    : Client will prepay
    *     Minimum Fees in accordance with Section 6 herein.     *     vary as shown in the table below: 
  

			
	 Following Contract Execution

	  	    *    

	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 *
	  	    *    
	 Remaining Term
	  	    *    

  
 5. Transaction
Fees: A transaction is defined as a unique PNR, or refund PNR processed via DATATRAX. In the event that the actual number of transactions processed in a calendar month exceed the     *    
prepaid by Client for that     *    , the overage will be billed in arrears in accordance with Section 6 herein. Transaction fees vary based on actual     *    
transaction volume as shown below: 
  

				
	     *    Transactions

	  	Transaction Fee

	     *    
	  	$	    *    
	     *    
	  	$	    *    
	     *    
	  	$	    *    

  

 17 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 6. Annual Maintenance Fees 
  

			
	 AnnualMaintenance Fee for up to 15 Internal Client Users
	  	    *    

  
 TRX will provide an annual one day
training session to include up to 15 individuals, on DATATRAX, any additional training will be provided at     *     a day and all training will be conducted via Web-Ex. Fees for additional internal Client
users will be mutually agreed upon in writing. 
  
 Annual Maintenance Fees are due
on or before April 1st of each year for the term of this Agreement. 
  
 7. Fees for Additional Services: 
  

			
	 Additional Support Hours
	  	    *     per hour, two hour minimum
	 Ad Hoc Reporting
	  	    *     per hour and execution of Work Order
	 Data Analysis Support
	  	    *     per hour, one hour minimum
	 Filter Modifications
	  	    *     per hour and execution of Work Order
	 Custom Report Development
	  	    *     per hour and execution of Work Order
	 Custom Report Modifications
	  	    *     per hour and execution of Work Order
	 Changes to Branch Hierarchy
	  	    *     per hour and execution of Work Order
	 Other Services
	  	Contact TRX for a quote

  

 18 
  
 * CONFIDENTIAL TREATMENT REQUESTEDAmended and Restated Software Support Agreement, dated January 1, 2004

 Exhibit 10.42 
  
 Execution Copy 
  
 e-TRX LIMITED 
  
 AND 
  
 HOGG
ROBINSON PLC 
  

  
 AMENDED AND RESTATED SOFTWARE SUPPORT 
 AGREEMENT 
  

 CONTENTS 
  

			
	 Clause

	  	Page

	 1.      Definitions
	  	1
		
	 2.      Software Maintenance And Support Services
	  	2
		
	 3.      Exclusions
	  	4
		
	 4.      Responsibilities Of HR
	  	5
		
	 5.      Fees And Payment Terms
	  	6
		
	 6.      Warranties And Limitation Of Liability
	  	7
		
	 7.      Force Majeure
	  	8
		
	 8.      Term And Termination
	  	8
		
	 9.      Confidentiality
	  	9
		
	 10.    Joint Oversight Committee
	  	10
		
	 11.    Dispute Resolution
	  	10
		
	 12.    General
	  	11
		
	 SCHEDULE 1
	  	14
		
	 SCHEDULE 2
	  	15

 THE AMENDED AND RESTATED SOFTWARE SUPPORT AGREEMENT, is made effective as of January 1st 2004 
  
 BETWEEN 
  

	(1)	e-TRX LIMITED, a company incorporated in England and Wales under number 3841799, having its registered office at Sutherland House, Russell Way, Crawley RH10
1UH(“ETRX”); and 

  

	(2)	HOGG ROBINSON plc , a company incorporated in England and Wales under number 756582 whose registered office is at Abbey House, 282 Farnborough Road, Farnborough, Hampshire,
GU14 7NJ (“HR”) 

  
 WHEREAS 
  
 Pursuant to the Amended and Restated Software Licence as defined below, ETRX has granted to
HR the right and licence to use certain software programs and related user documentation. 
  
 Under this Agreement which amends and restates (but does not terminate) the Software Support Agreement between the parties dated February 18th 2000, ETRX agrees to provide on-going support for certain of the software products licensed under the Amended and Restated Software Licence, subject to the
terms and conditions hereinafter provided. 
  

	1.	DEFINITIONS 

  
 In this Agreement: 
  

	1.1	Amended and Restated Software Licence means the sub-licence by ETRX of one or more Products to HR; 

  

	1.2	Effective Date means 1st January 2004; 

  

	1.3	Enhancement means changes to the Product that provide additional features and/or functionality, expanding the capabilities of the Product, or which so significantly expand a
function as to be considered a new function; 

  

	1.4	Group means, in relation to a company, that company and each subsidiary of the company and its subsidiaries for the time being; 

  

	1.5	Improvements means new functionality that addresses areas that were not covered in the Initial Software Release for the Product, or which so significantly expand a function
as to be considered a new function; 

  

	1.6	Modification means changes to the Product that affect existing functionality. Normally this includes streamlining processes, revising screens for clarity, etc;

  

	1.7	Product means the software product known as Highlighter which is licensed to the HR under the Amended and Restated Software Licence; 

  

	1.8	Services means the services to be provided by ETRX to HR under this Agreement; 

  

	1.9	Site means the location(s) of HR where Software is installed; 

  

 - 1 - 

	1.10	Software means, collectively, all of the Software Releases provided by ETRX from time to time, with respect to the Product(s); 

  

	1.11	Software Release means a complete or partial delivery of one or more Products. Normally on magnetic media, but may be transmitted electronically, as agreed between the
parties. There are several kinds of Software Releases as listed below: 

  

	 	1.11.1 	Initial Software Release means the initial delivery of the Product(s) licensed from Technology Licensing Company LLC; 

  

	 	1.11.2 	Upgrade Release (Upgrade) means changes to the Product delivered after the Initial Software Release. 

  

	 	1.11.3 	Corrective Release (Fix) means changes to the Product delivered to correct a bug that impairs the normal operation of the Product. May be included as part of an Upgrade
Release, or covered under a support agreement; 

  

	1.12	Value Added Tax means value added tax as provided for in the Value Added Tax Act 1994 and any other tax of a similar fiscal nature whether imposed in the United Kingdom
(instead of or in addition to value added tax) or elsewhere; 

  

	1.13	In this Agreement, a reference to: 

  

	 	1.13.1 	a statutory provision includes a reference to the statutory provision as modified or re-enacted or both from time to time before/whether before or after the date of this Agreement
and any subordinate legislation made or other thing done under the statutory provisions before/whether before or after the date of this Agreement; 

  

	 	1.13.2 	a document is a reference to that document as modified from time to time; 

  

	 	1.13.3 	a person includes a reference to a government, state, state agency, corporation, body corporate, association or partnership; 

  

	 	1.13.4 	a person includes a reference to that person’s legal personal representatives, successors and permitted assigns; 

  

	 	1.13.5 	the singular includes the plural and vice versa unless the context otherwise requires; 

  

	 	1.13.6 	a clause or schedule, unless the context otherwise requires, is a reference to a clause of a schedule to this Agreement. 

  

	 	1.13.7 	“includes”, “including” and similar terms, means “includes but is not limited to”. 

  

	1.14	The headings in this Agreement do not affect its interpretation. 

  

	2.	SOFTWARE MAINTENANCE AND SUPPORT SERVICES 

  

	2.1	 Services Provided: During the Term, ETRX will provide the following maintenance and support services to HR, and by prior written agreement
between the parties to HR’s 

  

 - 2 - 

	 	 
customers, for the Software between the hours of     *     UK time, Monday to Friday, excluding English bank
holidays. 

  
 TELEPHONE SUPPORT: ETRX
will provide reasonable consultation and support by telephone in response to inquiries from HR, and HR’s customers by prior written agreement between the parties hereto, regarding the operation of the Software, including both technical and user
issues, and consultation on how to use the Software to meet particular needs. Telephone support by ETRX is however not intended to be a substitute for reviewing the related user and technical documentation. ETRX reserves the right to limit HR’s
access to telephone support in the event the personnel requesting such support are not of reasonable knowledge and experience in the circumstances. In any event, ETRX shall be entitled to charge for telephone support
    *     during any month at the rates listed in Schedule 2. 
  
 SOFTWARE RELEASES: During the term of this Agreement: 
  

	 	(i)	Where no charge is made by ETRX to other licensees of the Software for Upgrades, Corrective Releases, Enhancements, Improvements and Modifications made to the Software, ETRX shall
provide to HR such Upgrades, Corrective Releases, Enhancements and Modifications made to the Software     *    . 

  

	 	(ii)	Where ETRX charges other licensees of the Software for Upgrades, Corrective Releases, Enhancements, Improvements and Modifications made to the Software, ETRX shall provide to HR
such Upgrades, Corrective Releases, Enhancements and Modifications made to the Software     *    . 

  
 All Software Releases, Modifications, Enhancements and Improvements furnished under this Agreement shall be subject to the licence and restrictions set
forth in the Amended and Restated Software Licence. HR acknowledges that, save as provided for in the Amended and Restated Software Development Agreement between the parties of such date herein, ownership of all Software Releases, Modifications,
Enhancements and Improvements furnished under this Agreement and of the intellectual property rights therein remains vested in ETRX or its licensor, and HR shall not acquire any further rights than are conferred on it in the Amended and Restated
Software Licence. 
  
 ERROR CORRECTION: In the event HR
encounters an error, bug or malfunction in the Software, HR shall promptly provide written notice to ETRX, describing the problem and indicating the severity of same. ETRX shall verify the cause of the problem, and if it is not the result of any
excluded cause listed herein, ETRX’s sole obligation shall be to use commercially reasonable efforts to correct 

  

 - 3 - 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 
the reported problem within a commercially reasonable period of time. ETRX MAKES NO REPRESENTATION OR WARRANTY THAT ALL BUGS, ERRORS OR MALFUNCTIONS CAN BE
CORRECTED, NOR THAT THE SOFTWARE WILL OPERATE ERROR FREE. 
  

	2.2	On-Site Support: ETRX shall provide on-site support pursuant to this Agreement only by prior written agreement between the parties. ETRX may agree to
provide on site support pursuant to this Agreement to HR customers. If the parties agree that ETRX shall provide such on-site support, either to HR or HR’s customers, HR shall bear all of ETRX’s out-of-pocket expenses for travel, lodging,
meals, etc. 

  

	2.3	Additional Support Hours: Maintenance and support services provided other than between the hours specified in Clause 2.1 above are not covered under this Agreement
and, if such services are requested by HR and made available by ETRX, they will be provided at an additional cost to HR, at the rates set forth in Schedule 2. 

  

	2.4	Other Services: ETRX can provide other training and consultation services. Any such services shall be performed under a separate agreement, if any, negotiated by the
parties. 

  

	2.5	ETRX Representatives. ETRX shall appoint two ETRX Representatives (as set out at Schedule 1) who will be the contact persons through which all support and/or problem
communications will be made. ETRX may, from time to time, change one or both of the designated Representatives, which change shall be effective only upon HR’s receipt of written notice thereof. There shall be two ETRX Representatives unless
otherwise agreed in writing between the parties. 

  

	3.	EXCLUSIONS 

  

	3.1	Current Releases: ETRX’s obligation to provide support and maintenance services extends only to the then-current and the immediately preceding Software Release
for the Product. 

  

	3.2	Hardware: This Agreement does not cover the maintenance and/or service of accessories, attachments, machines, or other devices, or any computer hardware used by HR.
Problems to the extent that they are due to (i) computers, hardware parts, replacements, additions, accessories and attachments, used to operate the Software or operation of the Software under adverse environmental or electrical conditions; (ii)
attempts by persons other than ETRX employees or representatives to repair, maintain or modify the Software, unless approved by ETRX; or (iii) any other cause wholly outside the control of ETRX; are excluded from ETRX’s obligations and
responsibilities under this Agreement. If the Amended and Restated Software Licence limits HR’s use of the Software to a particular computer or computers, ETRX shall not be obliged to provide support for Software operated on other computers or
equipment. 

  

	3.3	Causes of Damage: Causes of damage to the Software excluded from ETRX’s obligations and responsibilities under this Agreement include, but are not limited to, the
following: 

  

	 	(a)	Damage due to operation above ninety (90) degrees Fahrenheit for any period of time. 

  

 - 4 - 

	 	(b)	Any physical damage to the Software, including, without limitation, components dropped and liquids spilled on or into components or media. 

  

	 	(c)	Damages due to momentary excessive voltage surges or operation of the Software at excessive voltage levels. 

  

	 	(d)	Damage due to lightning strikes. 

  

	 	(e)	Damage due to any changes or alterations made to the Software by anyone other than employees or representatives of ETRX, unless such changes were authorised in writing or electronic
mail by ETRX. 

  

	 	(f)	Damages due to use of the Software in any manner not contemplated in the Amended and Restated Software Licence, or failure to use the Software in accordance with any instructions
provided by ETRX or in the Software’s documentation. 

  
 If the Software is damaged by any cause excluded under this Agreement, including failure to comply with any of the terms and conditions of this Agreement or the Amended and Restated Software Licence, ETRX may, but
will have no obligation to, perform support services at the current support rate. 
  

	4.	RESPONSIBILITIES OF HR 

  

	4.1	General: Through the initial and any renewal term(s) of this Agreement, and as a condition of ETRX’S obligation to provide Services under this
Agreement, HR agrees that it will: 

  

	 	4.1.1	 Provide all information reasonably requested by ETRX to assist in identifying and solving reported errors. 

  

	 	4.1.2	 Ensure that appropriate environmental conditions are maintained for the Software including all Releases. 

  

	 	4.1.3 	Follow, in all material respects, all of ETRX’s installation, operation and maintenance instructions, including the installation of all Software Releases and ensure that the
Software, including all Software Releases, is operated in a proper manner by its employees. 

  

	 	4.1.4	 Provide ETRX personnel all necessary access (including remote access via modem) to the Software and all related equipment and components during reasonable business hours or in
the case of emergency or out-of-hours downtime outside reasonable business hours, and provide adequate communications facilities to enable ETRX to perform its maintenance and support services hereunder. 

  

	 	4.1.5 	 Designate two HR Representatives (as set out at Schedule 1) who will be the contact persons through which all support and/or problem communications will be made. HR
may, from time to time, change one or both of the designated Representatives, which change shall be effective only upon ETRX’s receipt of written notice thereof. There shall be two HR Representatives unless otherwise 

  

 - 5 - 

	 	 
agreed in writing between the parties. HR shall ensure that any appointed HR Representative is knowledgeable in the operation and use of the Product(s), and
with all operating system(s) and hardware installed at the HR Site. 

  

	 	4.1.6 	Notify ETRX of any potential safety or health hazards that may exist at HR’s facilities and of any safety procedures to be followed there. 

  

	 	4.1.7 	Prior to the commencement of any services by ETRX hereunder, including the installation of any Release, Modifications, Enhancements, Improvements, Upgrade or Fix, HR will perform a
complete backup of all programs and data stored on each computer on which the Software is installed and the backup copies of such programs and data shall be stored on external media. 

  

	4.2	Where upon the agreement of the parties hereto services are to be provided directly by ETRX to HR’s customers, on behalf of HR, HR shall use reasonable endeavours to ensure
that its customers comply with the obligations on HR set out in this Clause 4. 

  

	4.3	Communication Costs: ETRX will bear a reasonable degree of communications costs in connection with its obligations hereunder. Should ETRX’s
proven costs in communicating with HR exceed     *     in any given month, then HR agrees to pay any amount in excess of this     *     limit unless such amount is
escalated to the JOC in accordance with the escalation provisions herein. 

  

	5.	FEES AND PAYMENT TERMS 

  

	5.1	Annual Fee: The annual maintenance fee for the     *     of this Agreement is stated in Schedule 2.
    *    . In connection with any renewal of this Agreement, ETRX shall be entitled to     *    . 

  

	5.2	Taxes: The Annual Fee does not include any charge for Value Added Tax and ETRX is solely responsible for paying any and all Value Added Tax arising in
connection with the Services. 

  

	5.3	Both parties agree to take all reasonable steps to minimize taxes, which might be assessed on either party based on the parties’ performance hereunder.

  

	5.4	 Billing Payment:     *    . ETRX shall be entitled to charge interest on all amounts not paid on the Due Date
at the rate of 2% above Barclays Bank plc base rate, from time to time in force. ETRX has the right to suspend performance of the Services after having given HR not less than 10 days’ written notice if payment of 

  

 - 6 - 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

	 	 
the Annual Fee and/or other rates and charges remains outstanding for more than 20 days following the Due Date. 

  
 If HR disputes any invoice (in whole or in part) in good faith, HR may
withhold the disputed sums as provided for in Clause 5.5, and shall pay the undisputed sums as provided for above. The dispute resolution procedure set out in Clause 11 (the “Dispute Resolution Procedure”) will be applied in respect of all
disputed sums. 
  

	5.5	In the event that any payments hereunder become due and payable by one party (the “Owing Party”) at a time when there is a bona fide claim (ie a disputed or overdue
payment as opposed to a sum owing in the normal course) against the other party (the “Owed Party”) by the Owing Party, the Owing Party shall be entitled to pay any such sum into a joint interest-bearing deposit account in the joint names
of Owing Party’s solicitors and the Owed Party’s solicitors (the “Escrow Account”) pending resolution of such claim in accordance with the Dispute Resolution Procedure. Upon resolution of such claim the Owed Party shall be
entitled to payment from the Escrow Account of an amount which does not exceed the amount due to it from the Owing Party in relation to the resolved claim, with the balance standing to the credit of the Escrow Account being payable to the Owing
Party. Interest accrued in the Escrow Account shall be apportioned pro rata between the payments made out of the Escrow Account as referred to above. 

  

	6.	WARRANTIES AND LIMITATION OF LIABILITY 

  

	6.1	ETRX warrants to HR that its services will be provided with reasonable skill and care. 

  

	6.2	THE FOREGOING, IS THE SOLE AND EXCLUSIVE WARRANTY MADE BY ETRX HEREUNDER, ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED AND INCLUDING ANY WARRANTY OF MERCHANTABILITY,
SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, BEING HEREBY FULLY DISCLAIMED. 

  

	6.3	EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS AGREEMENT
OR THE BREACH THEREOF, OR ARISING OUT OF HR’S POSSESSION OF, USE OF OR INABILITY TO USE THE SOFTWARE. ETRX WILL NOT BE LIABLE DIRECTLY TO ANY THIRD PARTY FOR ANY CLAIM AGAINST HR BY THAT THIRD PARTY. 

  

	6.4	 SUBJECT TO CLAUSE 9.6, IN NO EVENT WILL EITHER PARTY’S LIABILITY FOR ANY DAMAGES OR INJURIES TO HR EVER EXCEED THE FEES PAID TO HR UNDER THIS AGREEMENT DURING
THE TWELVE MONTHS THAT IMMEDIATELY PRECEDE THE ACT OR OMISSION WHICH GAVE RISE TO THE CLAIM, REGARDLESS OF THE FORM OF ACTION, EVEN IF THAT LOSS OR DAMAGE WAS REASONABLY FORESEEABLE OR EITHER PARTY WAS AWARE OF THE POSSIBILITY OF THAT LOSS OR DAMAGE
ARISING, AND WHETHER SUCH DAMAGES ARE BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT, PRODUCTS LIABILITY OR OTHERWISE, PROVIDED THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS 

  

 - 7 - 

	 	 
CLAUSE SHALL NOT APPLY TO ANY LIABILITY ARISING FROM FRAUD OR ANY DEATH OR PERSONAL INJURY OCCURRING AS A RESULT OF NEGLIGENCE. 

 

	7.	FORCE MAJEURE 

  

	7.1	Provided that a party makes reasonable disaster recovery and business continuity arrangements, and in the case of ETRX, in accordance with the provisions and discharge of
responsibility for such disaster recovery and business continuity arrangements set forth in the Amended and Restated Service Bureau Software Services Agreement between the parties of even date herewith, if that party (the “Affected
Party”) is prevented, hindered or delayed from or in performing any of its obligations (other than the payment of monies) under this Agreement by a Force Majeure Event: 

  

	 	7.1.1	 the Affected Party’s obligations under this Agreement are suspended while the Force Majeure Event continues and to the extent that it is prevented, hindered or delayed;

  

	 	7.1.2	 as soon as reasonably possible after the start of the Force Majeure the Affected Party shall notify the other party in writing of the Force Majeure Event, the date on which
the Force Majeure Event started and the effects of the Force Majeure Event on its ability to perform its obligations under this Agreement; 

  

	 	7.1.3	 the Affected Party shall make all reasonable efforts to mitigate the effects of the Force Majeure Event on the performance of its obligations under this Agreement; and

  

	 	7.1.4	 as soon as reasonably possible after the end of the Force Majeure Event the Affected Party shall notify the other party in writing that the Force Majeure Event has ended and
resume performance of its obligations under this Agreement. 

  

	7.2	If the Force Majeure Event continues for more than three months starting on the day the Force Majeure Event starts, the non-Affected Party may terminate this Agreement by giving not
less than 30 days’ written notice to the Affected Party. 

  

	7.3	In Clause 7, “Force Majeure Event” means an event beyond the reasonable control of the Affected Party including, without limitation, act of God, war, riot, civil
commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident or breakdown of plant or machinery which is not due to the negligence of the Affected Party, fire, flood and storm.

  

	8.	TERM AND TERMINATION 

  

	8.1	This Agreement is coterminous with the Amended and Restated Software Licence unless earlier terminated as provided for herein. 

  

	8.2	A party (the “Initiating Party”) may terminate this Agreement with immediate effect by written notice to the other party (the “Breaching Party”) on
or at any time after the occurrence of an event specified in Clause 8.3 in relation to the Breaching Party. 

  

 - 8 - 

	8.3	The events are: 

  

	 	8.3.1	 the Breaching Party being in material breach of an obligation under this Agreement and, if the breach is capable of remedy, failing to remedy the breach within 30 days
starting on the day after receipt of written notice from the Initiating Party giving details of the breach and requiring the Breaching Party to remedy the breach; 

  

	 	8.3.2	 the Breaching Party passing a resolution for its winding up or a court of competent jurisdiction making an order for the Breaching Party’s winding up or dissolution;

  

	 	8.3.3	 the making of an administration order in relation to the Breaching Party or the appointment of a receiver over, or an encumbrancer taking possession of or selling, an asset of
the Breaching Party; 

  

	 	8.3.4	 the Breaching Party making an arrangement or composition with its creditors generally or making an application to a court of competent jurisdiction for protection from its
creditors generally; 

  

	8.4	This Agreement shall automatically terminate upon the termination, cancellation or expiration of the Amended and Restated Software Licence. Upon the termination of this Agreement in
such circumstances, HR shall be entitled to receive a prorated proportion of the Annual Fee paid, unless the agreement has been terminated as a result of HR’s breach. 

  

	8.5	Such provisions of this Agreement as are required to survive its termination or expiry in order to give full force and effect to the rights and obligations of the parties hereunder
shall be deemed to so survive. 

  

	8.6	Upon any termination or expiration of this Agreement, all amounts then owed to ETRX shall become immediately due and payable and ETRX shall be entitled to retain all amounts
previously paid under this Agreement. HR shall return to ETRX all Confidential Information (as defined hereunder) and all other software, materials or documentation which are the property of ETRX or its licensor, and shall provide ETRX with written
confirmation that it has complied with the terms of this Clause. 

  

	9.	CONFIDENTIALITY 

  

	9.1	During the course of this Agreement a party (the “Receiving Party”) may come into possession of technology, computer software, documentation, trade secrets, products,
copyrights or other confidential and proprietary information (“Confidential Information”) of the other (the “Disclosing Party”). 

  

	9.2	The Receiving Party: 

  

	 	9.2.1	 may not use Confidential Information for a purpose other than the performance of its obligations under this Agreement; 

  

	 	9.2.2	 may not disclose Confidential Information to a person except with the prior written consent of the Disclosing Party or in accordance with Clauses 9.3 and 9.4; and

  

 - 9 - 

	 	9.2.3	shall make commercially reasonable efforts to prevent the use or disclosure of Confidential Information. 

  

	9.3	The Receiving Party may disclose Confidential Information to any of its Group members, directors, other officers, employees and sub-contractors (a “Recipient”) to the
extent that disclosure is desirable for the purposes of this Agreement. 

  

	9.4	The Receiving Party shall ensure that a Recipient is made aware of and complies with the Receiving Party’s obligations of confidentiality under this Agreement as if the
Recipient was a party to this Agreement. The Receiving Party shall be liable for any and all acts or omissions of its Recipient which violate the Receiving Party’s obligations of confidentiality hereunder. 

  

	9.5	Clauses 9.2 to 9.4 do not apply to Confidential Information which: 

  

	 	9.5.1	 is at the date of this Agreement, or at any time after that date becomes, publicly known other than by the Receiving Party’s or Recipient’s breach of this Agreement;

  

	 	9.5.2	 can be shown by the Receiving Party to the Disclosing Party’s reasonable satisfaction to have been known by the Receiving Party before disclosure by the Disclosing Party
to the Receiving Party; 

  

	 	9.5.3	 was developed by the Receiving Party or another member of its Group independently from and without reference to the Confidential Information of the Disclosing Party or any
member(s) of its Group; or 

  

	 	9.5.4	 is required to be disclosed by law or any regulatory authority. 

  

	9.6	The Receiving Party’s obligation with respect to the Confidential Information of the Disclosing Party shall survive the termination or expiry of this Agreement, and Clause 7.4
shall not apply to breaches of this Clause 9. 

  

	10.	JOINT OVERSIGHT COMMITTEE 

  

	10.1	The parties will (except to the extent that the Dispute Resolution Procedure is applied) address all ongoing issues hereunder through the process detailed in Clause 13 of the
Amended and Restated Service Bureau Software Services Agreement. 

  

	11.	GOVERNING LAW AND DISPUTE RESOLUTION 

  

	11.1	This Agreement is governed by and shall be construed in accordance with English law. 

  

	11.2	Initial Procedures. The parties shall make all reasonable efforts to resolve all disputes without resorting to litigation. If a dispute arises between the parties, the
Managing Director of ETRX and the Program Director of HR will attempt to reach an amicable resolution. If either of them reasonably determines that an amicable resolution cannot be reached, they shall submit such dispute in writing (a “Dispute
Notice”) to the CEO of TRX Inc and the Business Technology Director of HR (the “Management Representatives”), who shall use their best efforts to resolve it or to negotiate an appropriate modification or amendment.

  

 - 10 - 

	11.3	Escalation. Except as otherwise provided in this Agreement, neither party shall be permitted to bring proceedings against the other (save for injunctive relief) until the
earlier of (i) the date the Management Representatives conclude in good faith that an amicable resolution of the dispute through continued negotiation is unlikely, or (ii) sixty days from the date of submission of a Dispute Notice by either
party. 

  

	11.4	The courts of England and Wales have exclusive jurisdiction to hear and decide any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection
with this Agreement (respectively, “Proceedings” and “Disputes”) and, for these purposes, each party irrevocably submits to the jurisdiction of the courts of England and Wales. 

  

	11.5	Each party irrevocably waives any objection which it might at any time have to the courts of England and Wales being nominated as the forum to hear and decide any Proceedings and to
settle any Disputes and agrees not to claim that the courts of England and Wales are not a convenient or appropriate forum. 

  

	12.	GENERAL 

  

	12.1	This Agreement, together with the Schedules and any other exhibits attached hereto and referenced herein, and the Amended and Restated Software License Agreement contains the entire
agreement and understanding between the parties as to the subject matter hereof, and supersedes any and all previous agreements, understandings and communications, whether written or oral. Any subsequent amendments and/or additions hereto must be in
writing and signed by both parties. 

  

	12.2	Headings and paragraphs in this Agreement are inserted for convenience only, and are in no way intended to limit or define the scope and/or interpretation of this Agreement.

  

	12.3	Neither party may assign its rights under this Agreement without the prior written consent of the other. 

  

	12.4	If any provision of this Agreement is found to be prohibited by or invalid under applicable law, such provision shall be ineffective to the extent of such prohibition or invalidity,
without invalidating the remainder of such provision or the remaining provisions of this Agreement which shall remain in force. 

  

	12.5	No waiver of any provision of this Agreement shall be deemed, or shall constitute a waiver of any other provision, whether or not similar, nor shall any waiver constitute a
continuing waiver. A waiver must be in writing and signed by the waiving party to be effective. 

  

	12.6	Any notice or other communication required to be given under this Agreement or in connection with the matters contemplated by it shall, except where otherwise specifically provided,
be in writing in the English language and shall be addressed as provided in this clause and may be: 

  

	 	12.6.1	 personally delivered, in which case it shall be deemed to have been given upon delivery at the relevant address; or 

  

 - 11 - 

	 	12.6.2	 sent to the relevant address by prepaid registered mail with advance telefax, in which case it shall be deemed to have been given 2 business days after the date of posting
(business days meaning any day on which commercial banks in London are fully open for business). 

  

	12.7	The addresses and other details of the parties referred to in this clause are, subject to notification of change, as below: 

  

			
	Name:	  	Hogg Robinson
		
	For the attention of:	  	The Company Secretary
		
	Address:	  	 Global House,
 Victoria Street,
 Basingstoke,
 Hampshire,
 RG21 3BT

		
	Fax number:	  	01256 325229
		
	Name:	  	e-TRX Limited
		
	For the attention of:	  	Managing Director
		
	Address:	  	 Sutherland House
 Russell Way
 Crawley
 West Sussex RH 10 1UH

		
	with a copy to:	  	 
		
	Name:	  	TRX, Inc. (on behalf of any and all of the TRX Party)
		
	For the attention of:	  	 President with a copy to Ralph Manaker
 (General
Counsel and Executive VP)

		
	Address:	  	 6 West Druid Hills Drive
 Atlanta, Georgia
30329
 U.S.A.

		
	Fax number:	  	001 404 814 2967

  

 - 12 - 

 IN WITNESS WHEREOF, the undersigned duly authorized representatives of the parties hereto have made and entered
into this Agreement. 
  

									
	e-TRX LIMITED	 	 	 	HOGG ROBINSON plc
					
	 By:
	 	 /s/ Ralph Manaker
	 	 	 	 By:
	 	 /s/ Hogg Robinson plc

  

 - 13 - 

 SCHEDULE 1 
  

Description of Software Supported 
  
 The Software supported shall be that set out at Schedule 1 to the Amended and Restated Software Licence 
  
 Designation of ETRX Representatives: 
  

					
	 Name

	  	Tel#

	  	Title

	 Herman van Waveren
	  	0118 958 3683	  	Product Manager
			
	Designation of HR’s Representatives:	  	 	  	 
			
	 Name

	  	Tel#

	  	Title

	 Barry Wheeler
	  	0125 237 2000	  	Programme Manager

  

 - 14 - 
  
 * CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE 2 
  

    *     (as at Effective Date of this agreement): 
  
     *     
  

Charges for Additional Services 
  

	    *    	

  

	    *    .	

  
     *    . 
  

 * CONFIDENTIAL TREATMENT REQUESTED

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