Document:

Exhibit 10.2  

 March 4, 2002  

Mr. Jeffrey Meyer

1394 Main Street

Concord, MA 01742 

Dear
Jeff: 

        This
letter agreement (the "Agreement") confirms the agreement that we have reached regarding your departure from your employment and all offices you hold with FairMarket, Inc.
(the "Company") and its related and affiliated entities. 

        This
Agreement details the offer and, if signed, will confirm the agreement that we have reached regarding your separation from employment with the Company. The purpose of this Agreement
is to establish an amicable arrangement for ending your employment relationship, to release the Company from any claims that you may have against it or any related individuals, and to permit you to
receive your separation pay and related benefits. 

        If
you agree to this Agreement, you acknowledge that you are entering into the Agreement voluntarily. It is customary in employment separation agreements that provide for severance pay
for the departing employee to release the employer from any possible claim, even if the employer believes, as is the case here, that no such claims exist. You understand that you are giving up your
right to bring any and all possible legal claims against the Company. Neither the Company nor you want your employment relationship to end with a legal dispute. By entering into this Agreement, you
understand that the Company is not admitting in any way that it violated any legal obligation that it owed to you. To the contrary, the Company's willingness to enter into this Agreement demonstrates
that it is continuing to deal with you fairly and in good faith. 

        With
those understandings and in exchange for the promises set forth below, you and the Company agree as follows: 

        1.    Separation.    

        You
hereby confirm your resignation as Vice President of Engineering of the Company as of Friday, March 8, 2002 (the "Separation Date"). You also hereby confirm your separation
from the Company as an employee effective as of the Separation Date and your resignation from any and all other employment and offices that you may hold with the Company as of the Separation Date.
Said resignations are hereby accepted by the Company (your separation as an employee and your resignation from your offices shall be referred to hereinafter as the "Separation"). The Company will pay
you all base salary and all accrued but unused vacation time through your Separation Date. 

        You
hereby agree to perform your responsibilities as Vice President of Engineering of the Company on a full time basis, exercising your best efforts on behalf of the Company during the
period up to and including your Separation Date. You understand that the Company's obligations under this Agreement are contingent upon such performance of your responsibilities up to and including
your Separation Date. 

        2.    Severance and Benefits.    

        a.    Severance Payments.    Effective for the period of March 9, 2002 to and including June 8, 2002,
the Company shall pay your current base salary to you as severance payments. The Company will begin such severance payments to you upon the effectiveness of this Agreement. 

Mr. Jeffrey Meyer

March 4, 2002

Page 2 

        b.    Stock Options.    The vesting of your existing stock options to purchase the Company's common stock shall
accelerate and become exercisable upon the Separation Date as follows: (a) 6,250 shares of the 25,000 share option granted on February 8, 2000 (such that such option will be vested as to
a total of 18,750 shares upon the Separation Date); and (b) 25,000 shares of the 100,000 share option granted on December 7, 2000 (such that such option will be vested as to a total of
56,250 shares on the Separation Date). With respect to the options described above and the option covering 12,500 shares granted on October 18, 2000, to the extent these options are vested on
the Separation Date you shall have until March 8, 2003 to exercise these stock options. You hereby acknowledge and understand that the exercise of these stock options after June 8, 2002
will disqualify these stock options for treatment as incentive stock options under the Internal Revenue Code. To the extent you hold options or portions of options that are not vested as of the
Separation Date, those options and such portions will terminate in accordance with the terms of the applicable Stock Option Certificates. 

        c.    Bonus.    The Company shall pay you a bonus in the amount of $10,000.00 for the completion by the Separation
Date of both of the following: (i) the selection of a third party US hosting facility for the Company's US, Australia and UK data centers (which may be the same US hosting facility as is
currently used by the Company); and (ii) the completion of the plans for moving (y) the Company's UK data center from the Company's current UK hosting facility to the selected US hosting
facility and (z) the Company's US and AU data centers from the Company's current US hosting facility to the selected US hosting facility (if different); provided, that such items shall be
considered completed for purposes of this Agreement if and only if they are on terms approved by Nanda Krish and Janet Smith. Any such bonus payment shall be subject to applicable
tax-related deductions and withholdings. In no event shall the Company be obligated to pay any such bonus before the Separation Date. 

        d.    Benefits Continuation.    Pursuant to 29 U.S.C. §1161, et
seq. (commonly known as "COBRA"), you may continue to participate in the group health and dental insurance plans of the Company for up to eighteen (18) months after the
Separation Date, subject to certain exceptions and limitations. Provided that you remain eligible for such COBRA coverage, for three (3) months from the Separation Date the Company shall pay
the full cost of the regular premium for such benefits for you and your beneficiaries. If you remain eligible for coverage under COBRA thereafter, you and your beneficiaries may continue such coverage
thereafter at your own premium cost. You shall promptly notify the Company if you become eligible for coverage under other group health or dental insurance plans during the three (3) month
period following the Separation Date. 

        e.    Other Benefits or Compensation.    Except as expressly provided herein, your eligibility to participate in any
of the Company's respective employee benefit plans and programs ceases on or after the Separation Date in accordance with the terms and conditions of each of those benefit plans and programs, and your
rights to accrued benefits, if any, under any such employee benefit plans and programs as of the Separation Date are governed by the terms and conditions of each of those employee benefit plans and
programs which are incorporated herein by reference. You acknowledge that you received your base salary and all other compensation due to you through the Separation Date. 

Mr. Jeffrey Meyer

March 4, 2002

Page 3 

        3.    General Release of Claims.    

        (a)    General Release of Claims by You.    In consideration of the compensation and benefits provided in
Paragraph 2 above, you voluntarily and irrevocably release and discharge the Company, its related or affiliated entities, and its respective predecessors, successors, and assigns, and the
current and former officers, directors, shareholders, employees, and agents of each of the foregoing (any and all of which are referred to as "Releasees") generally from all charges, complaints,
claims, promises, agreements, causes of action, damages, and debts, known or unknown ("Claims") of any name and nature,
including, without limitation, those that relate in any manner to your employment with or termination of employment from the Company, which you have, claim to have, ever had, or ever claimed to have
had against any of the Releasees through the date on which you execute this Agreement. This general release of Claims includes, without implication of limitation, a release of all Claims for or
related to: your employment, the compensation provided to you by the Company; your resignations as described in Paragraph 1; wrongful or constructive discharge; breach of contract; breach of
any implied covenant of good faith and fair dealing; tortious interference with advantageous relations; intentional or negligent misrepresentation, fraud or deceit; infliction of emotional distress,
and unlawful discrimination under the common law or any statute (including, without implication of limitation, the Employee Retirement Income Security Act, Title VII of the Civil Rights Act of 1964,
the Americans with Disabilities Act, the Age Discrimination in Employment Act or Mass. G.L. c.151B). You also waive any Claim for reinstatement, severance (except as expressly provided in this
Agreement), incentive or retention pay, attorney's fees, or costs, relating to the above waived Claims; provided, however, that nothing in this general release shall be construed to bar or limit your
on-going rights, if any, to indemnification subject to and in accordance with the terms of the Amended and Restated By-Laws of the Company or as otherwise might exist under
applicable law, or to enforce your rights under this Agreement, or any existing rights in employee benefit plans. 

        (b)    General Release of Claims by the Company.    The Company hereby irrevocably and unconditionally releases,
acquits and forever discharges you from any and all Claims of any name and nature that the Company now has, owns, or holds or claims to have, own, or hold or that the Company at any time had, owned,
or held, or claimed to have had, owned, or held against you. This general release of Claims includes, without implication of limitation, a release of all Claims related to your performance of your
responsibilities as an employee of the Company. Notwithstanding the foregoing, the Company does not release you from any civil Claims based on conduct that would constitute a criminal offense;
provided, however, that you represent that you have no knowledge of any basis for the Company to assert any such Claim against you. This general release of Claims shall not be construed to affect the
Company's right to enforce this Agreement. 

        4.    Return of Property.    

        All
documents, records, material and all copies of any of the foregoing pertaining to Confidential Information, and all software, equipment, and other supplies, whether or not pertaining
to confidential information, that have come into your possession or been produced by you in connection with your employment ("Property") have been and remain the sole property of the Company. You
hereby confirm that you have returned all Property to the Company, except for the Compaq Deskpro desktop computer (and you hereby confirm that you have removed all confidential information from that
computer) and the Compaq IPAQ handheld which have been given to you by the Company. 

Mr. Jeffrey Meyer

March 4, 2002

Page 4 

        5.    Nondisparagement.    

        You
agree not to take any action or make any statement, written or oral, which disparages the Company, its respective officers, or management and business practices, or which disrupts or
impairs the Company's normal operations. The Company shall instruct its respective directors and officers who receive a copy of this Agreement not to take any action or make any statement, written or
oral, which disparages or criticizes you or your management and business practices. The provisions of this Paragraph 5 shall not apply to any truthful statement required to be made by you or
the Company, as the case may be, in any legal proceeding, required filing under the securities laws, or pursuant to any governmental or regulatory investigation. 

        6.    Litigation and Regulatory Cooperation.    

        During
and after your employment, you shall cooperate fully with the Company and its affiliates in the defense or prosecution of any claims or actions now in existence or which may be
brought in the future against or on behalf of the Company or any of its affiliates which relate to events or occurrences that transpired while you were employed by the Company. Your full cooperation
in connection with such claims or actions shall include, but not be limited to, being available to meet with counsel to prepare for discovery or trial, to act as a witness on behalf of the Company,
and if called to testify, to testify truthfully and in good faith about events that happened during your employment. During and after your employment, you also shall cooperate fully with the Company
in connection with any investigation or review of any federal, state or local regulatory authority as any such investigation or review relates to events or occurrences that transpired while you were
employed by the Company. The Company shall make reasonable efforts to schedule any cooperation required pursuant to this Paragraph 6 at such times that will not unreasonably interfere with your
search for other employment or performance of other employment services. The Company shall (a) reimburse you for reasonable expenses incurred by you in connection with your performance of
obligations pursuant to this Paragraph 6 based on the standards and procedures applicable to expense reimbursement for the Company's employees and (b) compensate you for any required
cooperation pursuant to this Paragraph 6 by paying you for your time at an hourly rate of 125% of your final annual base salary rate when last employed by the Company divided by 2,080, provided
that the Company shall not be obligated to pay for any of your time spent testifying or that otherwise could have been required to be expended pursuant to a subpoena. 

        7.    Additional Representations, Warranties and Covenants.    

        As
a material inducement to the Company to enter into this Agreement, you represent, warrant and covenant that: (a) you have not assigned to any third party any claim released by
this Agreement; and (b) you have not heretofore filed with any agency or court any claim released by this Agreement. 

        8.    Further Assurances.    

        Upon
the terms and subject to the conditions herein provided, each of the signatories hereto agrees to use its reasonable efforts to take, or cause to be taken, all action and to do, or
cause to be done, all things necessary, proper or advisable under applicable laws and regulations to consummate and make effective the transactions contemplated by this Agreement. 

        9.    Exclusivity.    

        This
Agreement sets forth all the consideration to which you are entitled by reason of the Separation, and you shall not be entitled to or eligible for any payments or benefits under any
other severance, equity, bonus, retention or incentive policy, arrangement or plan of the Company. 

Mr. Jeffrey Meyer

March 4, 2002

Page 5 

        10.    Tax Matters.    

        The
Company shall undertake to make deductions, withholdings and tax reports with respect to payments and benefits under this Agreement to the extent that it reasonably and in good faith
believes that it is required to make such deductions, withholdings and tax reports. Payments under this Agreement shall be in amounts net of any such deductions or withholdings. Nothing in this
Agreement shall be construed to require the Company to make any payments to compensate you for any adverse tax effect associated with any payments or benefits or for any deduction or withholding from
any payment or benefit. 

        11.    Consent to Jurisdiction.    

        To
the extent that any court action is permitted consistent with or to enforce this Agreement, the signatories hereby consent to the jurisdiction of the state and federal courts in
Massachusetts. Accordingly, with respect to any such court action, the parties hereto (a) submit to the personal jurisdiction of such courts; (b) consent to service of process; and
(c) waive any other requirement (whether imposed by statute, rule of court, or otherwise) with respect to personal jurisdiction or service of process. 

        12.    Notices, Acknowledgments and Other Terms.    

        a.    This
Agreement is a legally binding document. Provided that you do not revoke this Agreement in accordance with this Paragraph 12, your signature will commit you
to the terms of this Agreement. You acknowledge that you have been advised to discuss all aspects of this Agreement with your attorney, that you have carefully read and fully understand all of the
provisions of this Agreement and that you are voluntarily entering into this Agreement. 

        b.    You
acknowledge and agree that the Company's promises in this Agreement constitute consideration in addition to anything of value to which you are otherwise entitled by
reason of your separation from employment. 

        c.    You
acknowledge that you have been given the opportunity, if you so desire, to consider this Agreement for twenty-one (21) days before executing it. If
not signed by you and returned to the Chief Financial Officer of the Company so that it is received by close of business on the twenty-second (22nd) day after your receipt of the Agreement, this
Agreement will not be valid. In addition, if you breach any of the conditions of the Agreement within the twenty-one (21) day period prior to execution of this Agreement, the offer
of this Agreement will be withdrawn and your execution of the Agreement will not be valid. In the event that you execute and return this Agreement within twenty-one (21) days or
less of the date of its delivery to you, you acknowledge that such decision was entirely voluntary and that you had the opportunity to consider this letter agreement for the entire
twenty-one (21) day period. The Company acknowledges that for a period of seven (7) days from the date of the execution of this Agreement, you shall retain the right to
revoke this Agreement by written notice delivered to the Chief Financial Officer of the Company before the end of such period, and that this Agreement shall not become effective or enforceable until
the expiration of such revocation period (the "Effective Date"). 

        d.    By
signing this Agreement, you acknowledge that you are doing so voluntarily and knowingly, fully intending to be bound by this Agreement. You also acknowledge that you
are not relying on any representations by the Company or any other representative of the Company concerning the meaning of any aspect of this Agreement. You understand that this Agreement shall not in
any way be construed as an admission by the Company of any liability or any act of wrongdoing whatsoever by the Company against you and that the Company specifically disclaims any liability or
wrongdoing whatsoever against you on the part of itself and its respective officers, directors, shareholders, employees and agents. You understand that if you do not enter into this Agreement and
bring any claims against the Company, the Company will dispute the merits of those claims and contend that it acted lawfully and for good business reasons with respect to you. 

Mr. Jeffrey Meyer

March 4, 2002

Page 6 

        e.    In
the event of any dispute, this Agreement will be construed as a whole, will be interpreted in accordance with its fair meaning, and will not be construed strictly for
or against either you or the Company. 

        f.      The
laws of the Commonwealth of Massachusetts will govern any dispute about this Agreement, including any interpretation or enforcement of this Agreement, without regard
to its conflicts of laws principles. 

        g.    In
the event that any provision or portion of a provision of this Agreement shall be determined to be illegal, invalid or unenforceable, the remainder of this Agreement
shall be enforced to the fullest extent possible and the illegal, invalid or unenforceable provision or portion of a provision will be amended by a court of competent jurisdiction to reflect the
signatories' intent if possible. If such amendment is not possible, the illegal, invalid or unenforceable provision or portion of a provision will be severed from the remainder of this Agreement and
the remainder of this Agreement shall be enforced to the fullest extent possible as if such illegal, invalid or unenforceable provision or portion of a provision was not included. 

        h.    This
Agreement may be modified only by a written agreement signed by an authorized representative of the Company and all of the other parties hereto. 

        i.      This
Agreement constitutes the entire agreement between the signatories hereof and supersedes all prior agreements between the parties. Notwithstanding the foregoing, the
parties intend that all provisions of the Agreement Regarding Inventions, Confidentiality and Non-Competition, dated January 3, 2000 (the "Employment Agreement"), remain in full
force and effect and that the parties shall retain their rights and obligations under the FairMarket, Inc. 2000 Stock Option and Incentive Plan, the 2000 Employee Stock Option and Incentive
Plan and the Stock Option Certificates as modified in Paragraph 2 of this Agreement. 

        j.      This
Agreement shall be binding upon each of the signatories and upon their respective heirs, administrators, representatives, executors, successors and assigns, and
shall inure to the benefit of each party and to their heirs, administrators, representatives, executors, successors, and assigns. 

        k.    You
will not disclose the fact or terms of this Agreement to anyone except to your counsel, your financial advisors, and members of your immediate family until the
Company makes public disclosure of the fact and terms of this Agreement. 

        l.      From
and after the Separation Date, the Company acknowledges that you will no longer be subject to the Company's insider trading policy. However, you will continue to be
subject to insider trading liability if you trade in the Company's stock while you are in the possession of material nonpublic information concerning the Company, regardless of when the trade occurs.
Therefore, you should not trade in the Company's stock at any time that you are in possession of material nonpublic information regarding the Company. 

        m.    This
Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. 

Mr. Jeffrey Meyer

March 4, 2002

Page 7 

        If
you agree to these terms, please sign and date below and return this Agreement to the Chief Financial Officer of the Company. You are advised to consult with an attorney before
signing this Agreement. 

	 	 	Sincerely,
	

 	
 	
FAIRMARKET, INC.
	

 	
 	

By:	
 	

/s/  JANET SMITH      
 Name: Janet Smith

Title: CFO
	

Accepted and agreed to:	
 	

 	
 	

 
	

/s/  JEFFREY MEYER      
 Jeffrey Meyer	
 	

March 6, 2002
 DateQuickLinks
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Exhibit 10.3    
  

 
 

SECOND AMENDMENT
  TO THE
  AGREEMENT    
  

        This Second Amendment is made and entered into as of this 15 day of March, 2002 ("Amendment Effective Date") by and between Navisite, Inc. a
corporation with offices at 400 Minuteman Road, Andover, MA 01810 ("Navisite") and FairMarket, Inc., a corporation having a place of business at 500 Unicorn Park Drive, Woburn, MA 01801
("Client") and amends that certain SITEHARBOR SERVICES AGREEMENT entered into by the parties effective as of November 1, 2001 as amended by Amendment to SiteHarbor Services Agreement effective
as of November 1, 2001 (as so amended, the "Agreement). Any terms defined in the Agreement shall have the same meaning in this Amendment as in the Agreement. In the event that any provision of
this Amendment and any provision of the Agreement or previous amendments are inconsistent or conflicting, the inconsistent or conflicting provisions of this Amendment shall be and constitute an
amendment of the Agreement and previous amendments and shall control, but only to the extent that such provision is inconsistent with the Agreement or previous amendment(s). 

        NOW,
THEREFORE, and in consideration of the mutual agreements and covenants hereinafter set forth, the parties agree as follows: 

	1.
	The
parties acknowledge and agree the Agreement shall expire on November 30, 2002.

	2.
	NaviSite
shall provide Client with a proposal to renew the SiteHarbor Services, including but not limited to pricing terms, on or before September 30, 2002.

	3.
	Commencing
upon the Amendment Effective Date, the Agreement is amended by deleting the Schedule B pricing order attached to page B-1 of the Agreement in its entirety
and replacing it with the Revised Schedule B pricing order attached to this Amendment.

	4.
	Replace
Section 6.3, Cancellation, of the Agreement (as previously amended pursuant to the November 1, 2001 amendment described above) with the following: "Provided
Client is current in the
payment of all fees, for a period commencing on the Amendment Effective Date and expiring November 30, 2002, in the event the Client cancels or terminates this Agreement upon thirty
(30) days prior written notice pursuant to the last sentence of Section 13.1, Client agrees to pay NaviSite as a cancellation fee an amount equal to one (1) month of Fees for
services under this Agreement and all monthly recurring fees and payments due under any Sales Order signed by Client after the Amendment Effective Date."

	5.
	Counterparts.
This Amendment may be signed in counterparts, including but not limited to via facsimile, each of which shall be deemed to be an original, but all of which shall
constitute the same instrument. 

        In
Witness Whereof, and intending to be legally bound, the parties hereto have caused this Amendment to be executed by their duly authorized representatives. 

        Except
as provided in this Amendment, all of the terms and conditions of the Agreement shall remain in full force and effect. 

	

Navisite, Inc.	
 	

FairMarket, Inc.
	

Authorized	

 	

Authorized
	Signature:	/s/ Lisa J. Mudrick
	 	Signature:	/s/ Janet Smith

	Name:	Lisa J. Mudrick
	 	Name:	Janet Smith

	Title:	VP, Sales
	 	Title:	Chief Financial Officer

	Date:	3/18/02
	 	Date:	3/18/02

QuickLinks

Exhibit 10.3

SECOND AMENDMENT TO THE AGREEMENT

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