Document:

Exhibit 10.1

[COMVERSE TECHNOLOGY, INC. LETTERHEAD]

Verint Systems Inc.

330 South Service Road

Melville, New York 11747

July 16, 2010

Re: Contemplated Public Offering

Ladies and Gentlemen:

Reference is made to the Registration Rights Agreement (“Agreement”), dated as of January 31, 2002,
by and between Verint Systems Inc., a Delaware corporation (the “Company”), and Comverse
Technology, Inc., a New York corporation (“Comverse”). Capitalized terms not otherwise defined
herein shall have the meaning ascribed thereto in the Agreement.

Comverse, effective July 15, 2010, made a Demand, pursuant to Section 2.1(a) of the Agreement, that
the Company prepare and file with the Commission a Registration Statement on Form S-1 so as to
permit the public offering and sale of Registrable Securities. Comverse proposes to have up to
2,800,000 Registrable Securities registered and to effect the disposition thereof in an
underwritten offering. The parties have agreed that Comverse will have the right to appoint the
“left” bookrunner for the offering and Verint will have the right to appoint a “right” bookrunner.
In addition, Verint will have the right to appoint up to two co-managers, it being understood that
Verint will consult with Comverse and the “left” bookrunner in connection with the appointment of
such co-managers. Comverse reserves the right to adjust the number of Registrable Shares for
inclusion in the offering to take into account any changes in the capitalization of the Company.

This letter also confirms our understanding and agreement with respect to the single public
offering contemplated hereby that (i) the Company has elected not to exercise its right to delay
the Demand Registration contemplated hereby pursuant to Section 2.1(c) of the Agreement and (ii)
the Company will not exercise its piggyback registration rights with respect to the offering
contemplated hereby without the prior written consent of Comverse provided that the offering
contemplated hereby is consummated within thirty calendar days following the declaration of the
effectiveness of the registration statement. The parties hereto agree, subject to the withdrawal
right set forth in Section 2.1(e) of the Agreement and reasonable delay resulting from adverse
market conditions or the

 

 

 

inability of the Company to hold a shareholders meeting due solely to delays, if any, resulting
from the SEC review and comment process on the proxy statement, to use commercially reasonable
efforts to cause the Registration Statement contemplated hereby to be declared effective as soon as
reasonably practicable after the filing thereof with the Securities and Exchange Commission.

This letter will become null, void and without any effect in the event that the proposed credit
agreement amendment (the “Amendment”) and proposed increase in the Company’s revolving loan
facility (the “Revolver Increase”) are not consummated on or before August 15, 2010 on
substantially the terms and in the form presented to the Board of Directors of the Company on July
15, 2010. For the avoidance of doubt, if the Amendment and the Revolver Increase are not
consummated on or before August 15, 2010, any election, agreement or waiver of rights hereunder by
the Company will be null and void.

Please confirm your agreement with the foregoing by signing a copy of this letter where indicated
below and returning it to us.

	 	 	 	 	 
	 	Very truly yours,

 	 
	 	/s/ Andre Dahan
 	 
	 	Andre Dahan 	 
	 	President and Chief Executive Officer 	 
	 

Acknowledged and Agreed:

VERINT SYSTEMS INC.

By:/s/ Peter Fante

     
Name: Peter Fante

      Title: Chief Legal Officerexv10w1

Exhibit 10.1

EXECUTION VERSION

THIRD AMENDMENT TO CREDIT AGREEMENT

          THIRD AMENDMENT TO CREDIT AGREEMENT (this “Third Amendment”), dated as of July 15, 2010, among
REYNOLDS AMERICAN INC., a North Carolina corporation (the “Borrower”) and various Lenders (as
defined below) party to the Credit Agreement referred to below. All capitalized terms used herein
and not otherwise defined herein shall have the respective meanings provided such terms in the
Credit Agreement.

W I T N E S S E T H :

          WHEREAS, the Borrower, various lending institutions (the “Lenders”) and JPMorgan Chase Bank,
N.A., as Administrative Agent (in such capacity, the “Administrative Agent”), are parties to a
Fifth Amended and Restated Credit Agreement, dated as of June 28, 2007 (as amended, restated,
modified and/or supplemented to, but not including, the date hereof, the “Credit Agreement”); and

          WHEREAS, the Borrower and the Lenders wish to amend the Credit Agreement as provided herein;

          NOW, THEREFORE, it is agreed:

I. Amendments to the Credit Agreement.

     1. Section 8.02(n) of the Credit Agreement is hereby amended by deleting the amount
“$15,000,000” appearing in said Section and inserting the amount “$20,000,000” in lieu thereof.

     2. Section 8.09(b) of the Credit Agreement is hereby amended by (i) deleting the amount
“$150,000,000” appearing in said Section and inserting the amount “$200,000,000” in lieu thereof
and (ii) deleting clause (z) appearing in the proviso in said Section in its entirety and inserting
the following new clause (z) in lieu thereof:

“(z) any cash acquired by Non-Guarantor Subsidiaries
that are not Domestic Subsidiaries and representing the proceeds of intercompany loans,
contributions or investments made by R.J. Reynolds Tobacco C.V. and/or SFR Tobacco International
GmbH with the cash described in the preceding clause (x) or (y), as applicable, in each case
together with investments thereof in Marketable Investments and Investment Equities and related
returns thereon, shall be excluded for purposes of determining compliance with clause (ii) of the
immediately preceding proviso;”.

     3. The definition of “Material Subsidiary Threshold Event” appearing in Section 10 of the
Credit Agreement is hereby amended by (i) deleting the first parenthetical appearing in said
definition in its entirety and inserting the text “(other than R.J. Reynolds Tobacco C.V., SFR
Tobacco International GmbH, and each Non-Guarantor Subsidiary of R.J. Reynolds Tobacco C.V. and/or
SFR Tobacco International GmbH funded pursuant to Section 8.09(b)(z))” in lieu thereof and (ii) by
inserting the text “as of the most recently ended fiscal year (or the 12 month

 

 

period then last ended in the circumstances contemplated by the proviso to the definition of
“Material Subsidiary”)” immediately following the text “(ii) the net sales of all Subsidiaries of
the Borrower” appearing in said Section.

     4. The definition of “Refinancing Senior Notes” appearing in Section 10 of the
Credit Agreement is hereby amended by deleting clause (iii) of the first proviso appearing in said
definition and inserting the following new clause (iii) in lieu thereof:

“(iii) the aggregate
principal amount of any such senior notes issued at any time to Refinance New Senior Notes,
Existing Senior Notes or any other senior notes theretofore issued as “Refinancing Senior Notes” in
reliance on this definition shall not exceed the aggregate principal amount of the Indebtedness so
Refinanced;”.

     5. Section 10 of the Credit Agreement is hereby further amended by (i) deleting the
definitions of “Conwood Subsidiaries”, “Material Subsidiary” and “Refinance” appearing in said
Section and (ii) inserting the following new definitions in the appropriate alphabetical order
within said Section:

     “Conwood Subsidiaries” shall mean, collectively, (i) Conwood Company, LLC,
(ii) Conwood Sales Co., LLC, (iii) Rosswil LLC and (iv) Scott Tobacco LLC (or, after the
consummation of certain intercompany mergers among the foregoing and the renaming of one such
entity, American Snuff Company, LLC and Rosswil LLC).

     “Near-Term Maturing Senior Notes” shall mean (i) RJRTH’s 6.50% Notes due July
15, 2010 in an initial aggregate principal amount equal to $300,000,000, (ii)
RJRTH’s 7.25% Notes due June 1, 2012 in an initial aggregate principal amount equal
to $450,000,000, (iii) Exchange Senior Notes issued in exchange for the notes
described in clauses (i) and (ii) above, and (iv) the Borrower’s Senior Floating
Rate Notes due 2011 in an initial aggregate principal amount equal to $400,000,000,
in each case as the same may be amended, modified and/or supplemented from time to
time in accordance with the terms hereof and the documentation governing the same.

     “Material Subsidiary” shall mean and include RJRTH, each of the Conwood
Subsidiaries, Santa Fe, Lane, Reynolds Tobacco, each of the Specified Subsidiaries
and each other Subsidiary of the Borrower (including any Person first becoming a
Subsidiary upon consummation of a Permitted Acquisition, but excluding R.J.
Reynolds Tobacco C.V., SFR Tobacco International GmbH, and each Non-Guarantor
Subsidiary of R.J. Reynolds Tobacco C.V. and/or SFR Tobacco International GmbH
funded pursuant to Section 8.09(b)(z)) to the extent that (x) the aggregate book
value of the assets of such other Subsidiary, determined on a consolidating basis,
is equal to or more than $100,000,000 or (y) the net sales of such other Subsidiary
during its then most recently ended fiscal year, determined on a consolidating
basis, were equal to or more than $100,000,000, provided that such net sales shall
be determined on a pro

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forma basis for the 12 months last ended when determining whether any Person that
is the survivor of any merger or consolidation or that is the transferee of any
property or assets from other Subsidiaries of the Borrower is a Material
Subsidiary.

     “Refinance” or “Refinanced” shall mean, as used in relation to any refinancing
of any outstanding series of New Senior Notes, Existing Senior Notes or Refinancing
Senior Notes, that (i) the principal of such series of New Senior Notes, Existing
Senior Notes or Refinancing Senior Notes, as the case may be, shall have been
refinanced, in whole or in part, with the proceeds of Refinancing Senior Notes (or,
in the case of the portion of the principal of any series of Near-Term Maturing
Senior Notes outstanding at the final maturity thereof that is repaid with
internally generated cash of the Borrower and/or its Subsidiaries (and not
Indebtedness) at such final stated maturity, shall have been “replaced” with
Refinancing Senior Notes issued not later than ten (10) months after such final
stated maturity and identified to the Administrative Agent in writing at the time
of issuance as “Refinancing Senior Notes” in respect of such series of Near-Term
Maturing Senior Notes) or (ii) the Borrower has at all times cash and/or Marketable
Investments on its balance sheet (representing cash proceeds from an issuance of
Refinancing Senior Notes) (x) which are specifically set aside for purposes of
repaying, and are sufficient in amount to repay, the principal of such outstanding
series of New Senior Notes, Existing Senior Notes or Refinancing Senior Notes, as
the case may be (as indicated by way of a footnote in its financial statements
included in the then most recent public filing with the SEC) and (y) if a Trigger
Event is in effect, in which the Collateral Agent (on behalf of the Secured
Creditors) has a first-priority perfected security interest, subject to Permitted
Liens.

II. Miscellaneous Provisions.

          1. In order to induce the Lenders to enter into this Third
Amendment, the Borrower hereby represents and warrants that:

     (a) no Default or Event of Default exists as of the Third Amendment Effective Date (as
defined below), both before and after giving effect to this Third Amendment; and

     (b) all of
the representations and warranties contained in the Credit Agreement are true and correct
in all material respects on the Third Amendment Effective Date, both before and after
giving effect to this Third Amendment, with the same effect as though such representations
and warranties had been made on and as of the date hereof (it being understood that any
representation or warranty made as of a specific date shall be true and correct in all
material respects as of such specific date).

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          2. This Third Amendment is limited as specified and shall not constitute a modification,
acceptance or waiver of any other provision of the Credit Agreement or any other Credit Document.

          3. This Third Amendment may be executed in any number of counterparts and by the different
parties hereto on separate counterparts, each of which counterparts when executed and delivered
shall be an original, but all of which shall together constitute one and the same instrument. A
complete set of counterparts shall be lodged with the Borrower and the Administrative Agent.

          4. THIS THIRD AMENDMENT AND THE RIGHTS AND
OBLIGATIONS OF THE PARTIES HEREUNDER SHALL BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAW
OF THE STATE OF NEW YORK.

          5. From and after the Third Amendment Effective Date, all
references in the Credit Agreement and each of the other Credit Documents to the Credit Agreement shall be deemed to
be references to the Credit Agreement as amended hereby.

          6. This Third Amendment shall become effective on the date (the
“Third Amendment Effective Date”) of the execution of a copy of this Third Amendment (whether the same or
different copies) by the Borrower and the Lenders constituting Required Lenders under the Credit
Agreement and the delivery (including by way of facsimile transmission) of the same to White & Case
LLP, 1155 Avenue of the Americas, New York, New York 10036, Attention: James Clarke (Facsimile No.:
(212) 354-8113).

* * *

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          IN WITNESS WHEREOF, each of the parties hereto has caused a counterpart of this Third
Amendment to be duly executed and delivered as of the date first above written.

	 	 	 	 	 
	 	REYNOLDS AMERICAN INC., as the
 Borrower
 	 
	 	 	 	 	 
	 	By:  	/s/ Daniel A. Fawley
 	 
	 	 	Name:  	Daniel A. Fawley 	 
	 	 	Title:  	Senior Vice President & Treasurer 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	LEAD AGENTS

JPMORGAN CHASE BANK, N.A.

       Individually, as Administrative Agent

 	 
	 	By:  	/s/ Tony Yung
 	 
	 	 	Name:  	Tony Yung 	 
	 	 	Title:  	Vice President 	 
	 
	 	CITIGROUP GLOBAL MARKETS INC.,

       Individually, as Syndication Agent, as Joint

       Lead Arranger and as Joint Bookrunner

 	 
	 	By:  	 	 
	 	 	Name:  	 	 
	 	 	Title:  	 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	LEAD AGENTS

JPMORGAN CHASE BANK, Individually, as 

       Administrative Agent

 	 
	 	By:  	 	 
	 	 	Name:  	 	 
	 	 	Title:  	 	 
	 
	 	CITIGROUP GLOBAL MARKETS INC.,

       Individually, as Syndication Agent, as Joint

       Lead Arranger and as Joint Bookrunner

 	 
	 	By:  	/s/ Munira Musadek
 	 
	 	 	Name:  	Munira Musadek 	 
	 	 	Title:  	Vice President 	 
	 

 

 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO
CREDIT AGREEMENT, DATED AS OF THE DATE FIRST
ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,
INC., VARIOUS LENDERS PARTY TO THE CREDIT
AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS
ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

JPMORGAN CHASE BANK. N.A.

 	 
	 	By:  	/s/ Tony Yung
 	 
	 	 	Name:  	Tony Yung 	 
	 	 	Tital: Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO
CREDIT AGREEMENT, DATED AS OF THE DATE FIRST
ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,
INC., VARIOUS LENDERS PARTY TO THE CREDIT
AGREEMENT AND JP MORGAN CHASE BANK, N.A., AS
ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

CITI BANK, N.A.

 	 
	 	By:  	/s/ Munira Musadek
 	 
	 	 	Name:  	Munira Musadek 	 
	 	 	Title:  	Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO
CREDIT AGREEMENT, DATED AS OF THE DATE FIRST
ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,
INC., VARIOUS LENDERS PARTY TO THE CREDIT
AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS
ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

UNITED FCS, PCA (F/K/A FARM CREDIT SERVICES OF
MINNESOTA VALLEY, PCA) DBA FCS COMMERCIAL
FINANCE GROUP

 	 
	 	By:  	/s/ Daniel J. Best
 	 
	 	 	Name:  	Daniel J. Best 	 
	 	 	Title:  	Asst. Vice President 	 
	 

 

 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JP MORGAN CHASE BANK, N.A.,

AS ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

AgFirst Farm Credit Bank

 	 
	 	By:  	/s/ Steven J.O’Shea
 	 
	 	 	Name:  	Steven J.O’Shea 	 
	 	 	Title:  	Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JP MORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

THE BANK OF NEW YORK MELLON

 	 
	 	By:  	/s/ Carl S. Tabacjar, Jr.
 	 
	 	 	Name:  	Carl S. Tabacjar, Jr. 	 
	 	 	Title:  	Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

GOLDMAN SACHS CREDIT PARTNERS LP:

 	 
	 	By:  	/s/ LAUREN DAY
 	 
	 	 	Name:  	LAUREN DAY 	 
	 	 	Title:  	AUTHORIZED SIGNATORY 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

Mizuho Corporate Bank, Ltd.

 	 
	 	By:  	/s/ James R. Fayen
 	 
	 	 	Name: James R. Fayen 	 
	 	 	Title:  	Deputy General Manager 	 
	 

 

 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO 

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC, VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

MORGAN STANLEY BANK. NA.

 
	 	By:  	/s/ Ryan Vetsch
 	 
	 	 	Name:  	Ryan Vetsch 	 
	 	 	Title:  	Authorized Signatory 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO
CREDIT AGREEMENT, DATED AS OF THE DATE FIRST
ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,
INC., VARIOUS LENDERS PARTY TO THE CREDIT
AGREEMENT AND JP MORGAN CHASE BAI\IK, N.A., AS
ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

WELLS FARGO BANK, NATIONAL ASSOCIATION

 	 
	 	By:  	/s/ Andrea S Chen
 	 
	 	 	Name:  	Andrea S Chen 	 
	 	 	Title:  	Director 	 

 

 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JP MORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

The Bank of Nova Scotia
 
	 
	 	By:  	/s/ TODD S. MELLER
 	 
	 	 	Name:  	TODD S. MELLER 	 
	 	 	Title:  	MANAGING DIRECTOR 	 

 

 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

 CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

NAME OF INSTITUTION:

FARM CREDIT BANK OF TEXAS
 
	 
	 	By:  	/s/ Alan Robinson
 	 
	 	 	Name:  	Alan Robinson 	 
	 	 	Title:  	Vice President 	 

 

 

	 	 	 	 	 
	 	SIGNATURE PAGE TO THE THIRD AMENDMENT TO

CREDIT AGREEMENT, DATED AS OF THE DATE FIRST

ABOVE WRITTEN, AMONG REYNOLDS AMERICAN,

INC., VARIOUS LENDERS PARTY TO THE CREDIT

AGREEMENT AND JPMORGAN CHASE BANK, N.A., AS

ADMINISTRATIVE AGENT

GENERAL ELECTRIC CAPITAL CORPORATION

 
	 	By:  	/s/ Marie G. Mollo
 	 
	 	 	Name:  	Marie G. Mollo 	 
	 	 	Title:  	Duly Authorized Signatory

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