Document:

<PAGE>

                                                                    Exhibit 10.1

                                                             PetPlanet.com, Inc.
--------------------------------------------------------------------------------

PERSONAL & CONFIDENTIAL
-----------------------

February 10, 2000

[NAME]
<Address>
<City, State ZIP>

Dear [NAME]

On behalf of PetPlanet.com, Inc. (the "Company"), I am pleased to extend an
offer of employment to you as <POSITION TITLE>.

The terms of your position with the Company are set forth below:

1. Position
a) Upon your hire as an employee, you will hold the position of <POSITION
   TITLE>, at which time you will become a member of the <DIVISION> Group,
   working out of the Company's office in <OFFICE LOCATION>. In this role, you
   will report to the <SUPERVISOR TITLE>, or such other executive as the Board
   may designate.

b) You agree that you will devote all of your business time and attention to the
   business of the Company; that the Company will be entitled to all of the
   benefits and profits arising from or incident to all such work services and
   advice; and that you will not directly or indirectly engage or participate in
   any business that is competitive in any manner with the business of the
   Company.

2. Start Date. You will commence working for the company on a full-time basis no
later than [DATE] unless otherwise mutually agreed.

3. Proof of Right to Work: For purposes of federal immigration law, you will be
required to provide the Company documentary evidence of your identity and
eligibility for employment in the United States. Such documentation must be
provided to us within three (3) business days of your employment commencement
date, or our employment relationship with you may be terminated.

                                       1
                               www.petplanet.com

<PAGE>

4. Compensation.
a) Cash. Upon your commencement as a full-time employee, you will be paid in
   cash biweekly pursuant to the Company's regular payroll policy which is
   equivalent to <$SALARY> on an annualized basis ("Base Salary").

b) Employee Options.

Employment Options. In addition to your Base Salary compensation, upon your
commencement of full-time employment, you will receive stock options pursuant to
the 1999 Company Stock Option Plan for <#> shares of the Common Stock which,
assuming your continued employment by the Company, shall vest as follows: <#>
shares shall fully vest on the one year anniversary of your initial date of hire
as an employee; an additional <#> options of the Stock shall fully vest
quarterly thereafter, such that your option for <#> shares shall have fully
vested within four years after the date of him. The option grant is also
contingent on your conversion to full-time employment by <START DATE> or other
mutually agreed upon date. The exercise price shall be the fair market value for
the stock at the date of grant pending Board approval.

5. Review. Your performance and compensation will be reviewed from time to time
as the Company deems appropriate, but in no event less than once a year.

6. Vacation and Benefits. Upon your commencement as a full-time employee, the
Company shall provide to you the usual benefits package provided by the Company
to its salaried employees generally, including medical and dental insurance. You
shall receive two weeks of paid vacation time in your first two years of
employment and three weeks per year thereafter; which shall accrue according to
the Company's standard policies.

7. Proprietary Information Agreement. Your acceptance of this offer and
commencement of employment with the Company is contingent upon the execution and
delivery of the Company's Proprietary Information Agreement prior to your
employment Start Date.

8. Confidentiality of Terms. You agree to follow the Company's strict policy
that employees must not disclose, either directly or indirectly, any
information, including any of the terms of this agreement to any person,
including other employees of the Company; provided, however that you may discuss
such terms with members of your immediate family and any legal, tax or
accounting specialists who provide you with individual legal, tax or accounting
advice.

9. At-Will Employment. Your employment with the Company will be on an "at will"
basis, meaning that either you or the Company may terminate your employment at
any time for any reason or no reason, without further obligation or liability.

10. Governing Law. This Agreement shall be governed by and construed in
accordance with the law of the State of California.

This letter agreement and the Proprietary Information Agreement sets forth the
general terms of your consultancy and subsequent potential employment with the
Company and supersedes any and all prior representations or agreements, whether
written or oral. This letter agreement may not be modified or amended except by
a written agreement, signed by the Company and you.

We are delighted to be able to extend you this offer and look forward to working
with you.

                                       2

<PAGE>

As a growing company, PetPlanet.com, Inc. offers many opportunities for
advancement. We encourage initiative and entrepreneurial spirit and reward those
who help us achieve our goals. We look forward to having you as a member of our
team.

To indicate your acceptance of the Company's offer, please sign and date this
letter in the space provided below and return it to my attention no later than
[DATE]. If you have any questions regarding this letter, please feel free to
contact me via e-mail or voice at 415.243.9000.

Very truly yours,

PETPLANET.COM, INC.

___________________
<EXECUTIVE NAME>
<EXECUTIVE TITLE>

AGREED & ACCEPTED:

<CANDIDATE NAME>

___________________
Signature

DATE_______________

SS#________________

                                       3<PAGE>

                                                                  EXHIBIT 10.2

                                      LOGO

                              AMERICA ONLINE, INC.
                     NETWORK SHOPPING - WEB LINK ORDER FORM

MERCHANT TO FILL IN ALL INFORMATION (please print)

Legal Name of Merchant: PetPlanet.com, Inc._____________________________________

Trade Name of Merchant (if different):__________________________________________

Merchant Business Contact: Steve Marder_________________________________________

Address: 21 Stillman St., #600__________________________________________________
         San Francisco, CA 94107
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Phone:   415-243-9000___________________________________________________________
Fax:     415-243-3399
    ----------------------------------------------------------------------------
Email:    smarder@petplanet.com
      --------------------------------------------------------------------------

Name of Technical Contact:  Lou Manousos
                          ------------------------------------------------------
Phone:                      415-243-9000
      --------------------------------------------------------------------------
Email:                      lmanousos@petplanet.com
      --------------------------------------------------------------------------

Customer Service Contact (AOL use):      Jeff Harris
                                   ---------------------------------------------

Customer Service Phone (customer use):   1-877-265-PETS
                                      ------------------------------------------

Customer Service email  (customer use): customerservice@petplanet.com
                                        ----------------------------------------

Customer Service address (customer use): 21 Stillman Street, Suite 600,
                                         San Francisco, CA 94107
                                        ----------------------------------------
Is your web site built?  yes
                       ----------

Web Site URL: http://spartacus.petplanet.com
              ------------------------------------------------------------------
This is the main URL that is ufonesed by the merchant site.

Silver Tenant Store Name:_______________________________________________________

Applicable to SILVER MERCHANTS ONLY. This is name for the store listing in the
Silver Tenant spot. Text should be the registered company trade/brandname. The
text must be 21 characters or less.

Customer Service URL:     petplanet.com\help
                     -----------------------------------------------------------
A site where customers can contact merchant with ordering questions etc.

Keywords:      petplanet, petplanet.com
         -----------------------------------------------------------------------
A keyword on AOL will bring any user directly to your website. The keyword
should be the registered company trade/brand name. The keyword must be 16
characters or less.

Search terms for AOL Shopping Channel Product Search Tool:
________________________________________________________________________________
Up to a maximum of five, subject to AOL's approval, and only available to
Anchor or Gold Tenant Merchants

<PAGE>

                                  CONFIDENTIAL
                     SHOPPING CHANNEL PROMOTIONAL AGREEMENT
                     --------------------------------------

         This Agreement, (the "Agreement") dated as of June 28, 1999 (the
"Effective Date"), is made and entered into by and between America Online, Inc.
("AOL"), a Delaware corporation, with its principal offices at 22000 AOL Way,
Dulles, Virginia 20166 and PetPlanet.com ("MERCHANT"), a California corporation,
with its principal offices at 21 Stillman St., #600, San Francisco, California
94107 (each a "Party" and collectively the "Parties").

                                  INTRODUCTION
                                  ------------

AOL owns, operates and distributes the AOL Service, AOL.com, the CompuServe
Service and the Netscape Netcenter. MERCHANT wishes to secure a promotional
placement within the shopping channel of the AOL Service, AOL.com, the
CompuServe Service and the Netscape Netcenter (as specified in Exhibit A) (each
channel, a "Shopping Channel") which, when activated, will provide access to
MERCHANT's site on the World Wide Web or its area on the AOL Service or
CompuServe Service (as the case may be) (the "Merchant Site") where MERCHANT
offers content, products and/or services for sale. Terms not defined herein
shall be defined on the attached Exhibit B.

                                     TERMS
                                     -----

1.  MERCHANT PROGRAMMING. MERCHANT will make available through the Merchant Site
    the certain products, content and/or services specified in Exhibit A (the
    "Products") in accordance with the Standard Shopping Channel Terms and
    Conditions set forth on Exhibit C.

2.  PROMOTIONAL OBLIGATIONS.

    2.1  AOL Promotion of MERCHANT. Commencing on a date set forth on Exhibit A
         hereto, AOL will provide the promotion(s) set forth in Exhibit A (the
         "Promotion"). Except to the extent expressly described in Exhibit A,
         the specific form, placement, positioning, duration and nature of the
         Promotion(s) will be as determined by AOL in its reasonable discretion
         (consistent with the editorial composition of the applicable screens)
         and the nature of the Promotion being purchased by MERCHANT, as
         reflected in Exhibit A. The specific content to be contained within the
         Promotions (including, without limitation, within any advertising
         banners or contextual promotions) will be determined by MERCHANT,
         subject to AOL's technical limitations, the terms of this Agreement and
         AOL's then-applicable policies relating to advertising and promotions.
         Each Promotion will link only to the Merchant Site and will promote
         only Products listed on Exhibit A. MERCHANT acknowledges that the sole
         obligation of AOL is to display the Promotion(s) in the Shopping
         Channel(s) in accordance with the terms and conditions hereto.

    2.2  MERCHANT Cross-Promotion.
         A.  Within each Merchant Site, MERCHANT shall include a prominent
             promotional banner ("AOL Promo") appearing "above the fold" on the
             first screen of the Merchant Site, to promote such AOL products or
             services as AOL may reasonably designate (for example, the America
             Online(R) brand service, the CompuServe(R) brand service, the
             AOL.com(R) site, the Netscape Netcenter(TM) site, ICQ, the Digital
             City(R) services or the AOL Instant Messenger(TM) service); AOL
             will provide the creative content to be used in the AOL Promo
             (including designation of links from such content to other content
             pages). MERCHANT shall post (or update, as the case may be) the
             creative content supplied by AOL (within the spaces for the AOL
             Promo) within a commercially reasonable period of time from its
             receipt of such content from AOL. Without limiting any other
             reporting obligations of the Parties contained herein, MERCHANT
             shall provide AOL with monthly written reports specifying the
             number of impressions to the pages containing the AOL Promo during
             the prior month.

         B.  In MERCHANT's television, radio, print and "out of home" (e.g.,
             buses and billboards) advertisements and in any publications,
             programs, features or other forms of media over which MERCHANT
             exercises at least partial editorial control, MERCHANT will use
             reasonable efforts to include specific references or mentions
             (orally where possible) of the availability of the Merchant's Site
             through the America Online(R) brand service, which are at least as
             prominent as any references that MERCHANT makes to any other
             MERCHANT online or internet site (by way of site name, related
             company name, URL or otherwise). Without limiting the generality of
             the foregoing, MERCHANT's listing of the "URL" for any Merchant
             online site will be accompanied by an equally prominent listing of
             the "keyword" term on the AOL Service for Merchant's Site.

                                        1

<PAGE>

3.  PAYMENTS; REPORTS.

    3.1  Placement Fees. MERCHANT will pay AOL $158,472.00 for displaying the
         Promotion within the Shopping Channel on the AOL Service, AOL.com, the
         CompuServe Service and the Netscape Netcenter. The total amount of
         $158,472.00 will be payable in three equal installments, with the
         first such payment to be made upon the Effective Date, the second such
         payment to be made ninety (90) days from the earliest launch date of
         the AOL Shopping Commerce Center(s) specified on Exhibit A attached
         hereto and the last payment to be made ninety (90) days from the
         second installment. MERCHANT will be provided a credit against any
         amounts already paid to AOL by MERCHANT for promotional carriage under
         MERCHANT's existing agreement with AOL which overlap promotional
         carriage provided for hereunder, if any, as established by the launch
         date of the applicable AOL Shopping Commerce Center(s) specified on
         Exhibit A attached hereto. MERCHANT agrees that, except as specified
         herein, once the Promotion is installed, there will be no refunds or
         proration of rates if MERCHANT elects to discontinue display of the
         Promotion prior to expiration of the Term. Should AOL fail to display
         the Promotion in accordance with the terms of this Agreement due to
         MERCHANT's failure to comply with any requirement of this Agreement,
         MERCHANT will remain liable for the full amount indicated above.

    3.2  Reports. AOL will provide MERCHANT with monthly usage information
         related to the Promotion in substance and form reasonably determined
         by AOL. MERCHANT may not distribute or disclose usage information to
         any third party without AOL's prior written consent. MERCHANT will
         provide AOL with monthly reports, in a form reasonably satisfactory to
         AOL, which detail the number of daily items, orders and gross sales
         through the Merchant Site on the AOL Service, AOL.com, the
         CompuService Service and the Netscape Netcenter (as applicable).

4.  TERM. Unless otherwise rightfully terminated pursuant to the terms and
    conditions in the Exhibits attached hereto, this Agreement will terminate
    ten (10) months from the latest launch date of the AOL Shopping Channel
    Commerce Center(s) specified on Exhibit A attached hereto (the "Term").

5.  EXISTING AGREEMENTS. To the extent that MERCHANT has any existing shopping
    channel agreement(s) with AOL in effect as of the Effective Date such
    agreements shall terminate on the date that the last promotion described in
    the existing agreement is replaced with Promotion(s) described in this
    Agreement.

6.  PRESS RELEASES. Each Party will submit to the other Party, for its prior
    written approval, which will not be unreasonably withheld or delayed, any
    press release or any other public statement ("Press Release") regarding the
    transactions contemplated hereunder. Notwithstanding the foregoing, either
    Party may issue Press Releases and other disclosures as required by law or
    as reasonably advised by legal counsel without the consent of the other
    Party and in such event, the disclosing Party will provide at least five
    (5) business days prior written notice of such disclosure. The failure to
    obtain the prior written approval of the other Party will be deemed a
    material breach of this Agreement. Because it would be difficult to
    precisely ascertain the extent of the injury caused to the non-breaching
    Party, in the event of such material breach, the non-breaching party may
    elect to either (i) terminate this Agreement immediately upon notice to the
    other Party, and the cure provision of Section 12 on Exhibit D of this
    Agreement shall not apply, or (ii) as liquidated damages, elect to modify
    the impression commitment hereunder by fifteen percent (15%) (either an
    increase in impressions if AOL has materially breached the Agreement or a
    decrease in impressions if MERCHANT has materially breached the
    Agreement).

7.  GENERAL TERMS. The general legal terms and conditions set forth on Exhibit D
    attached hereto are hereby made a part of this Agreement.

                                       2

<PAGE>

         IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as
of the Effective Date.

AMERICA ONLINE, INC.                       PetPlanet.com, Inc.

By: /s/ Eric L. Keller                     By: /s/ Steven E. Marder
    -----------------------------              -----------------------------

Print Name: Eric L. Keller                 Print Name: Steven E. Marder
            ---------------------                      ---------------------

Title: VP, Business Affairs                Title: CEO
      ---------------------------                ---------------------------

Date: July 30, 1999                        Date: July 23, 1999
      ---------------------------                ---------------------------

                                                 Tax ID/EIN#: 94-3252843
                                                             ---------------
<PAGE>

                                   EXHIBIT D

                       Standard Legal Terms & Conditions
                       ---------------------------------

1. Production and Technical Services. Unless expressly provided for elsewhere in
the Shopping Channel Promotional Agreement which has been executed by AOL and
MERCHANT (the "Promotional Agreement" and, collectively with these Standard
Legal Terms and Conditions, the "Agreement") Agreement, (i) AOL will have no
obligation to provide any creative, design, technical or production services to
MERCHANT and (ii) the nature and extent of any such services which AOL may
provide to MERCHANT will be as determined by AOL in its sole discretion. The
terms regarding any creative, design, technical or productions services provided
by AOL to MERCHANT will be as mutually agreed upon by the parties in a separate
written work order. With respect to any routine production, maintenance or
related services which AOL reasonably determines are necessary for AOL to
perform in order to support the proper functioning and integration of the
Merchant Site ("Routine Services"), MERCHANT will pay the then-standard fees
charged by AOL for such Routine Services.

2. AOL Accounts. To the extent MERCHANT has been granted any AOL, CompuServe or
Netscape accounts, MERCHANT will be responsible for the actions taken under or
through its accounts, which actions are subject to AOL's applicable Terms of
Service and for any surcharges, including, without limitation, all premium
charges, transaction charges, and any applicable communication surcharges
incurred by any account issued to MERCHANT. Upon the termination of this
Agreement, all such accounts, related screen names and any associated usage
credits or similar rights, will automatically terminate. AOL will have no
liability for loss of any data or content related to the proper termination of
any such account.

3. Taxes. MERCHANT will collect and pay and indemnify and hold AOL harmless
from, any sales, use, exercise, import or export value added or similar tax or
duty not based on AOL's net income, including any penalties and interest as
well as any costs associated with the collection or withholding thereof,
including attorney's fees.

4. Promotional Materials. Each Party will submit to the other Party, for its
prior written approval, which shall not be unreasonably withheld or delayed, any
Promotional Materials; provided, however, that after the initial public
announcement of the business relationship between the Parties in accordance with
the approval and other requirements contained herein, either Party's subsequent
factual reference to the existence of a business relationship between AOL and
MERCHANT in Promotional Materials, including, without limitation, the
availability of the Merchant Site through the AOL Network, or use of screen
shots relating to the distribution under this Agreement (so long as the AOL
Network is clearly identified as the source of such screen shots) for
promotional purposes shall not require the approval of the other Party. Once
approved, the Promotional Materials may be used by a Party and its affiliates
for the purpose of promoting the distribution of the Merchant Site through the
AOL Network and reused for such purpose until such approval is withdrawn with
reasonable prior notice. MERCHANT will not (i) issue any press releases,
promotions or public statements concerning the existence or terms of the
Agreement of (ii) use, display or modify AOL's trademarks, tradenames or
servicemarks in any manner, absent AOL's express prior written approval.
Notwithstanding the foregoing, either Party may issue press releases and other
disclosures as required by law or as reasonably advised by legal counsel without
the consent of the other Party and in such event, prompt notice thereof will be
provided to the other Party.

5. Representations and Warranties. Each Party represents and warrants to the
other Party that: (i) such Party has the full corporate right, power and
authority to enter into the Agreement and to perform the acts required of it
hereunder; (ii) the execution of the Agreement by such Party, and the
performance by such Party of its obligations and duties hereunder, do not and
will not violate any agreement to which such Party is a Party or by which it is
otherwise bound; (iii) when executed and delivered by such Party, the Agreement
will constitute the legal, valid and binding obligation of such Party,

<PAGE>

enforceable against such Party in accordance with its terms; and (iv) such Party
acknowledges that the other Party makes no representations, warranties or
agreements related to the subject matter hereof that are not expressly provided
for in the Agreement.

6. License. MERCHANT hereby grants AOL a non-exclusive worldwide license to
market, license, distribute, reproduce, display, perform, transmit and promote
the Merchant Site and all content, products and services offered therein or
otherwise provided by MERCHANT in connection herewith (e.g., offline or online
promotional content, Promotions, etc.) through the AOL Network and through any
other product or service owned, operated, distributed or authorized to be
distributed by or through AOL or its affiliates worldwide through which such
Party elects to offer the Merchant Site (which may include, without imitation,
Internet sites promoting AOL products and services and any "offline" information
browsing products of AOL or its affiliates). AOL Users will have the right to
access and use the Merchant Site. Subject to such license, MERCHANT retains all
right, title to and interest in the Merchant Site. During the Term, AOL will
have the right to use MERCHANT's trademarks, trade names and service marks in
connection with performance of this Agreement, subject to any written guidelines
provided in writing to AOL.

7. Confidentially. Each Party acknowledges that Confidential Information may be
disclosed to the other Party during the course of this Agreement. Each Party
agrees that it will take reasonable steps, at least substantially equivalent to
the steps it takes to protect its own proprietary information, during the term
of this Agreement, and for a period of three years following expiration or
termination of this Agreement, to prevent the duplication or disclosure of
Confidential Information of the other Party, other than by or to its employees
or agents who must have access to such Confidential Information to perform such
Party's obligations hereunder, who will each agree to comply with this
provision. "Confidential Information" means any information relating to or
disclosed in the course of the Agreement, which is or should be reasonably
understood to be confidential or proprietary to the disclosing Party, including,
but not limited to, the material terms of this Agreement, information about AOL
Users, technical processes and formulas, source codes, product designs, sales,
cost and other unpublished financial information, product and business plans,
projections, and marketing data. "Confidential Information" will not include
information (a) already lawfully known to or independently developed by the
receiving Party, (b) disclosed in published materials, (c) generally known to
the public, (d) lawfully obtained from any third party, or (e) required or
reasonably advised to be disclosed by law. MERCHANT shall not make, publish, or
otherwise communicate through the AOL Network any deleterious remarks concerning
AOL or it Affiliates, directors, officers, employees, or agents (including,
without limitation, AOL's business projects, business capabilities, performance
of duties and services, or financial position) which remarks are based on the
relationship established by this Agreement or information exchanged hereunder.
This section is not intended to limit good faith editorial statements made by
MERCHANT based upon publicly available information, or information developed by
MERCHANT independent of its relationship with AOL and its employees and agents.

8. Limitation of Liability; Disclaimer; Indemnification.
(a) Liability. UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE TO THE OTHER
PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY  DAMAGES
(EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES),
ARISING FROM BREACH OF THE AGREEMENT, THE SALE OF PRODUCTS, THE USE OR INABILITY
TO USE THE AOL NETWORK, THE AOL SERVICE, AOL.COM, THE COMPUSERVE SERVICE, THE
NETSCAPE NETCENTER OR THE MERCHANT SITE, OR ARISING FROM ANY OTHER PROVISION OF
THIS AGREEMENT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED
PROFITS OR LOST BUSINESS (COLLECTIVELY, "DISCLAIMED DAMAGES"); PROVIDED THAT
EACH PARTY WILL REMAIN LIABLE TO THE OTHER PARTY TO THE EXTENT ANY DISCLAIMED
DAMAGES ARE CLAIMED BY A THIRD PARTY AND ARE SUBJECT TO INDEMNIFICATION PURSUANT
TO PARAGRAPH (C) BELOW. EXCEPT AS PROVIDED TO PARAGRAPH (C) BELOW, (I) LIABILITY
ARISING UNDER THIS AGREEMENT WILL BE

<PAGE>

LIMITED TO DIRECT, OBJECTIVELY MEASURABLE DAMAGES, AND (II), AOL WILL NOT BE
LIABLE TO MERCHANT UNDER THE AGREEMENT FOR MORE THAN THE AMOUNTS THEN PAID TO
AOL BY MERCHANT HEREUNDER.
(b) No additional Warranties. EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT,
NEITHER PARTY MAKES ANY, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS ANY
REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING AOL.COM, THE AOL
SERVICE OR NETWORK, THE COMPUSERVE SERVICE, THE NETSCAPE NETCENTER OR THE
MERCHANT SITE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR
COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AOL
SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING (I) THE PROFITABILITY OF THE
MERCHANT SITE, (II) THE NUMBER OF PERSONS WHO WILL ACCESS OR "CLICK-THROUGH" THE
PROMOTION, (III) ANY BENEFIT MERCHANT MIGHT OBTAIN FROM INCLUDING THE PROMOTION
WITHIN THE AOL SERVICE OR NETWORK, AOL.COM, THE NETSCAPE NETCENTER, OR THE
COMPUSERVE SERVICE OR (IV) THE FUNCTIONALITY, PERFORMANCE OR OPERATION OF THE
AOL, COMPUSERVE OR NETSCAPE SERVICES WITH RESPECT TO THE PROMOTION. (c)
Indemnity. Either Party will defend, indemnify, save and hold harmless the other
Party and the officers, directors, agents, affiliates, distributors, franchisees
and employees of the other Party from any and all third party claims, demands,
liabilities, costs or expenses, including reasonable attorneys' fees
("Liabilities"), resulting from the indemnifying Party's material breach of any
duty, representation, or warranty of the Agreement, except where Liabilities
result from the gross negligence or knowing and willful misconduct of the other
Party.
(d) Claims. If a Party entitled to indemnification hereunder (the "Indemnified
Party") becomes aware of any matter it believes is Indemnifiable hereunder
involving any claim, action, suit, investigation, arbitration or other
proceeding against the Indemnified Party by any third party (each an "Action"),
the Indemnified Party will give the other Party (the "Indemnifying Party")
prompt written notice of such Action. Such notice will (i) provide the basis on
which indemnification is being asserted and (ii) be accompanied by copies of all
relevant pleadings, demands, and other papers related to the Action and in the
possession of the Indemnified Party. The Indemnifying Party will have a period
of ten (10) days after delivery of such notice to respond. If the Indemnifying
Party elects to defend the Action or does not respond within the requisite ten
(10) day period, the Indemnifying Party will be obligated to defend the Action,
at its own expense, and by counsel reasonably satisfactory to the Indemnified
Party. The Indemnified Party will cooperate, at the expense of the Indemnifying
Party, with the Indemnifying Party and its counsel in the defense and the
Indemnified Party will have the right to participate fully, at its own expense,
in the defense of such Action. If the Indemnifying Party responds within the
required ten (10) day period and elects not to defend such Action, the
Indemnified Party will be free, without prejudice to any of the Indemnified
Party's rights hereunder, to compromise or defend (and control the defense of)
such Action. In such case, the Indemnifying Party will cooperate, at its own
expense, with the Indemnified Party and its counsel in the defense against such
Action and the Indemnifying Party will have the right to participate fully, at
its own expense, in the defense of such Action. Any compromise or settlement of
an Action will require the prior written consent of both Parties hereunder, such
consent not to be unreasonably withheld or delayed.
(e) Acknowledgment. AOL and MERCHANT each acknowledges that the provisions of
this Agreement were negotiated to reflect an informed, voluntary allocation
between them of all risks (both known and unknown) associated with the
transactions contemplated hereunder. The limitations and disclaimers related to
warranties and liability contained in the Agreement are intended to limit the
circumstances and extent of liability. The provisions in paragraphs (a)

<PAGE>

through (d) above and this paragraph (e) will be enforceable independent of and
severable from any other enforceable or unenforceable provision of this
Agreement.

9. Solicitation of subscribers.
(a) During the term of the Agreement and for a two year period thereafter,
MERCHANT will not use the AOL Network (including, without limitation, the e-mail
network contained therein) to solicit AOL Members or AOL Users on behalf of
another Interactive Service. MERCHANT will not send unsolicited, commercial
e-mail through or into AOL's products or services, absent a Prior Business
Relationship. For purposes of this Agreement, a "Prior Business Relationship"
will mean that the AOL User to whom commercial e-mail is being sent has
voluntarily either (i) engaged in a transaction with MERCHANT or (ii) provided
information to MERCHANT through a contest, registration, or other communication,
which included notice to the AOL User that the information provided could result
in commercial e-mail being sent to that AOL User by MERCHANT or its agents. More
generally, any commercial e-mail to be sent through or into AOL's products or
services shall be subject to AOL's then-standard restrictions on distribution of
bulk e-mail (e.g., related to the time and manner in which such e-mail can be
distributed through the AOL service in question) and the limitations set forth
in Exhibit C.
(b) MERCHANT shall ensure that its collection, use and disclosure of information
obtained from AOL Users under this Agreement ("User Information") complies with
(i) all applicable laws and regulations (ii) AOL's standard privacy policies,
available on the AOL service at the keyword term "Privacy", and (iii) AOL's
applicable Terms of Service.
(c) MERCHANT will not disclose User Information to any third party in a manner
that identifies AOL User as end users of an AOL product or service or use User
Information collected under this Agreement to market an Interactive Service
competitive with AOL; provided that the restrictions in this subsection (c)
shall not restrict MERCHANT's use of any information collected independently of
this Agreement.

10. AOL User Communications. To the extent MERCHANT is otherwise permitted to
send communications to AOL Users (in accordance with the other requirements
contained herein):, (i) any solicitations in such communications to purchase
products or services shall promote the Merchant Site available through the AOL
Network as the principal means through which to purchase any such products or
services; (ii) any direct links to specific offers within such communications
shall link to the Merchant Site; (iii) MERCHANT shall limit the subject matter
of such communications to those categories of products, services and/or content
which are specifically contemplated by this Agreement; and (iv) MERCHANT will
provide the recipient with a prominent and easy means to "opt-out" of receiving
any future commercial e-mail communications from Merchant. In addition, in any
communication to AOL Users or on the Merchant Site, MERCHANT will not encourage
AOL Users to take any action inconsistent with the scope and purpose of this
Agreement, including without limitation, the following actions: (a) using
interactive sites other than the Merchant Site; (b) bookmarking of other
interactive sites; (c) changing the default home page on the AOL browser; or (d)
using any interactive service other than the AOL, Netscape and CompuServe
Services.

11. Keyword(TM) Search Terms. Any Keyword Search Terms to be directed to
Merchant's Site shall be (i) subject to availability and (ii) limited to the
combination of the Keyword(TM) search modifier combined with a registered
trademark of MERCHANT. AOL reserves the right at any time to revoke MERCHANT's
use of any Keywords that are not registered trademarks of MERCHANT, MERCHANT
acknowledges that its utilization of a Keyword Search Term will not create in
it, nor will it represent it has, any right, title or interest in or to such
Keyword Search Term, other than the right, title and interest MERCHANT holds in
MERCHANT's registered trademark independent of the Keyword Search Term. Without
limiting the generality of the foregoing, MERCHANT will not: (a) attempt to
register or otherwise obtain trademark or copyright protection in the Keyword
Search Term; or (b) use the Keyword Search Term, except for the purposes
expressly required or permitted under this Agreement. To the extent AOL allows
AOL Users to "bookmark" the URL or other locator for the Merchant Site, such
bookmarks will be subject to AOL's control at all times. Upon the termination of
this Agreement, MERCHANT's rights to any Keywords and bookmarking will
terminate.

<PAGE>

12. Miscellaneous. Neither Party will be liable for, or be considered in breach
of or default under the Agreement on account of, any delay or failure to
perform as required by the Agreement (except with respect to payment
obligations) as a result of any causes or conditions which are beyond such
Party's reasonable control and which such Party is unable to overcome by the
exercise of reasonable diligence. MERCHANT's rights, duties, and obligations
under the Agreement are not transferable. The Parties to the Agreement are
independent contractors. Neither Party is an agent, representative or partner of
the other Party. Neither Party will have any right, power or authority to enter
into any agreement for or on behalf of, or incur any obligation or liability of,
or to otherwise bind, the other Party. The failure of either Party to insist
upon or enforce strict performance by the other Party of any provision of the
Agreement or to exercise any right under the Agreement will not be construed as
a waiver or relinquishment to any extent of such Party's right to assert or rely
upon any such provision or right in that or any other instance; rather, the same
will be and remain in full force and effect. Sections 3, 4, 7, 8, 9, 10, 11, 12
and 13 of these Standard Legal Terms and Conditions, will survive the
completion, expiration, termination or cancellation of the Promotional
Agreement. Either Party may terminate the Agreement at any time with written
notice to the other Party in the event of a material breach of the Agreement by
the other Party, which remains uncured after thirty days written notice thereof.
Any notice, approval, request, authorization, direction or other communication
under this Agreement will be given in writing and will be deemed to have been
delivered and given for all purposes (i) on the delivery date if delivered by
electronic mail on AOL's network or systems (to screenname "AOLNotice@AOL.com"
in the case of AOL) or by confirmed facsimile; (ii) on the delivery date if
delivered personally to the Party to whom the same is directed; (iii) one
business day after deposit with a commercial overnight carrier, with written
verification of receipt; or (iv) five business days after the mailing date,
whether or not actually received, if sent by U.S. mail, return receipt
requested, postage and charges prepaid, or any other means of rapid mail
delivery for which a receipt is available. In the case of AOL, such notice will
be provided to both the Senior Vice President for Business Affairs (fax no.
703-265-1206) and the Deputy General Counsel (fax no. 703-265-1105), each at the
address of AOL set forth in the first paragraph of this Agreement. In the case
of MERCHANT, except as otherwise specified herein, the notice address will be
the address for MERCHANT set forth in the first paragraph of this Agreement,
with the other relevant notice information, including the recipient for notice
and, as applicable, such recipient's fax number or AOL email address, to be as
reasonably identified by AOL. Except as otherwise specified herein, the
Agreement sets forth the entire agreement between MERCHANT and AOL, and
supersedes any and all prior agreements of AOL or MERCHANT with respect to the
transactions set forth herein. No change, amendment or modification of any
provision of the Agreement will be valid unless set forth in a written
instrument signed by the Party subject to enforcement of such amendment.
MERCHANT will promptly inform AOL of any information related to the Merchant
Site which could reasonably lead to a claim, demand, or liability of or against
AOL and/or its affiliates by any third party. MERCHANT will not assign this
Agreement or any right, interest or benefit under this Agreement without the
prior written consent of AOL. Assumption of the Agreement by any successor to
MERCHANT (including, without limitation, by way of merger, consolidation or sale
of all or substantially all of MERCHANT's stock or assets) will be subject to
AOL's prior written approval, not to be unreasonable withheld. Subject to the
foregoing, this Agreement will be fully binding upon, inure to the benefit of
and be enforceable by the Parties hereto and their respective successors and
assigns. Except where otherwise specified herein, the rights and remedies
granted to a Party under the Agreement are cumulative and in addition to, and
not in lieu of, any other rights or remedies which the Party may possess at law
or in equity. In the event that any provision of the Agreement is held invalid
by a court with jurisdiction over the Parties to the Agreement, (i) such
provision will be deemed to be restated to reflect as nearly as possible the
original intentions of the Parties in accordance with applicable law and (ii)
the remaining terms, provisions, covenants and restrictions of this Agreement
will remain in full force and effect. The Agreement may be executed in
counterparts, each of which will be deemed an original and all of which together
will constitute one and the same document. The Agreement will be interpreted,
construed and enforced in all respects in accordance with the laws of the
Commonwealth of Virginia, except for its conflicts of laws principles. MERCHANT
hereby irrevocably consents to the exclusive jurisdiction of the courts of the
Commonwealth of Virginia and the federal courts therein in connection with any
action arising under this Agreement.
<PAGE>

                                   EXHIBIT E
                                   Operations
                                   ----------

1.   MERCHANT Site Infrastructure. MERCHANT will be responsible for all
     communications, hosting and connectivity costs and expenses associated with
     the MERCHANT Site. MERCHANT will provide all hardware, software,
     telecommunications lines and other infrastructure necessary to meet traffic
     demands on the MERCHANT Site from the AOL Network. MERCHANT will design and
     implement the network between the AOL Service and MERCHANT Site such that
     (i) no single component failure will have a materially adverse impact on
     AOL Members seeking to reach the MERCHANT Site from the AOL Network and
     (ii) no single line under material control by the Merchant will run at more
     than 70% average utilization for a 5-minute peak in a daily period. In this
     regard, MERCHANT will provide AOL, upon request, with a detailed network
     diagram regarding the architecture and network infrastructure supporting
     the MERCHANT Site. In the event that MERCHANT elects to create a custom
     version of the MERCHANT Site in order to comply with the terms of this
     Agreement, MERCHANT will bear responsibility for all aspects of the
     implementation, management and cost of such customized site.

2.   Optimization; Speed. MERCHANT will use commercially reasonable efforts to
     ensure that: (a) the functionality and features within the MERCHANT Site
     are optimized for the client software then in use by AOL Members; and (b)
     the MERCHANT Site is designed and populated in a manner that minimizes
     delays when AOL Members attempt to access such site. At a minimum, MERCHANT
     will ensure that the MERCHANT Site's data transfers initiate within fewer
     than fifteen (15) seconds on average. Prior to commercial launch of any
     material promotions described herein, MERCHANT will permit AOL to conduct
     performance and load testing of the MERCHANT Site (in person or through
     remote communications), with such commercial launch not to commence until
     such time as AOL is reasonably satisfied with the results of any such
     testing.

3.   User Interface, MERCHANT will maintain a graphical user interface within
     the MERCHANT Site that is competitive in all material respects with
     interfaces of other similar sites based on similar form technology. AOL
     reserves the right to review and approve the user interface and site design
     prior to launch of the Promotions and to conduct focus group testing to
     assess compliance with respect to such consultation and with respect to
     MERCHANT'S compliance with the preceding sentence.

4.   Technical Problems. MERCHANT agrees to use commercially reasonable efforts
     to address material technical problems (over which MERCHANT exercises
     control) affecting use by AOL Members of the MERCHANT Site (a "MERCHANT
     Technical Problem") promptly following notice thereof. In the event that
     MERCHANT is unable to promptly resolve a MERCHANT Technical Problem
     following notice thereof from AOL (including, without limitation,
     infrastructure deficiencies producing user delays), AOL will have the right
     to regulate the promotions it provides to MERCHANT hereunder until such
     time as MERCHANT corrects the MERCHANT Technical Problem at issue.

<PAGE>

5.   Monitoring. MERCHANT will ensure that the performance and availability of
     the MERCHANT Site is monitored on a continuous basis. MERCHANT will provide
     AOL with contract infomation (including e-mail, phone, pager and fax
     information, as applicable, for both during and after business hours) for
     MERCHANT's principal business and technical represenatives, for use in
     cases when issues or problems arise with respect to the MERCHANT Site.

6.   Security. MERCHANT will utilize Internet standard encryption technologies
     (e.g., Secure Socket Layer - SSL) to provide a secure environment for
     conducting transactions and/or transferring private member information
     (e.g. credit card numbers, banking/financial information, and member
     address information) to and from the MERCHANT Site. MERCHANT will
     facilitate periodic reviews of the MERCHANT Site by AOL in order to
     evaluate the security risks of such site. MERCHANT will promptly remedy any
     security risks or breaches of security as may be identified by AOL's
     Operations Security team.

7.   Technical Performance.
       i.    MERCHANT will design the MERCHANT Site to support the AOL-client
             embedded versions of the Microsoft Internet Explorer 3.XX and 4.XX
             browsers (Windows and Macintosh), the Netscape Browser 4.XX and
             make commercially reasonable efforts to support all other AOL
             browsers listed at: "http://webmaster.info.aol.com/".
      ii.    To the extent MERCHANT creates customized pages on the MERCHANT
             Site for AOL Members, Merchant will develop and employ a
             methodology to detect AOL Members (e.g. examine the HTTP User-Agent
             field in order to identify the "AOL Member-Agents" listed at:
             "http://webmaster.info.aol.com/").
     iii.    MERCHANT will periodically review the technical information made
             available by AOL at http://webmaster.info.aol.com.
      iv.    MERCHANT will design its site to support HTTP 1.0 or later protocol
             as defined in RFC 1945 and to adhere to AOL's parameters for
             refreshing or preventing the caching of information in AOL's proxy
             system outline in the document provided at the following URL:
             http://webmaster.info.aol.com. The Merchant is responsible for the
             manipulation of these parameters in web based objects so as to
             allow them to be cached or not cached as outlined in RFC 1945.
       v.    Prior to releasing material, new functionality or features through
             the MERCHANT Site ("New Functionality"). MERCHANT will use
             commercially reasonable efforts to: (i) test the New Functionality
             to confirm its compatibility with AOL Service client software and
             (ii) provide AOL with written notice of the New Functionality so
             that AOL can perform tests of the New Functionality to confirm is
             compatibility with the AOL Service client software. Should any new
             material, new functionality or features through the Merchant Site
             be released without notification to AOL, AOL will not be
             responsible for any adverse member experience until such time that
             compatibility tests can be performed and the new material,
             functionality or features qualified for the AOL Service.

<PAGE>

8.   AOL Internet Services MERCHANT Support. AOL will provide MERCHANT with
     access to the standard online resources, standards and guidelines
     documentation, technical phone support, monitoring and after-hours
     assistance that AOL makes generally available to similarly situated
     web-based partners. AOL support will not, in any case, be involved with
     content creation on behalf of MERCHANT or support for any technologies,
     databases, software or other applications which are not supported by AOL or
     are related to in this Exhibit E.

     [CONTRACT READS AS IS]

     any MERCHANT area other than the MERCHANT Site. Support to be provided by
     AOL is contingent on MERCHANT providing to AOL demo account information
     (where applicable), a detailed description of the MERCHANT Site's software,
     hardware and network architecture and access to the MERCHANT Site for
     purposes of such performance and the coordination of load testing as AOL
     elects to conduct. As described elsewhere in this Agreement, MERCHANT is
     fully responsible for all aspects of hosting and administration of the
     Merchant Site and must ensure that the site satisfies the specified access
     and performance requirements as outlined.

<PAGE>
                        AOL ADVERTISING INSERTION ORDER

Contract #                                    18769            [GRAPHIC OMITTED]
AOL Salesperson:             Brandon Bergmark
Sales Coordinator:           Alex Thiesan
Date:                                         7/14/99
Credit Approval Received:
<TABLE>
<CAPTION>

                                               Advertiser                              Advertising Agency
<S>                                            <C>                                 <C>
Contact Person                                 Steve Marder
Company Name                                   PetPlanet.com
Address -- Line 1                              21 Stillman St. #600
Address -- Line 2                              San Francisco, CA 94107
Phone #                                        415-243-9000
Fax #
Email
SIC Code
Advertiser IAB Category
Description of Advertiser's Product/Service    Online retailer in pet supplies
</TABLE>

<TABLE>
<CAPTION>

                                                      Billing Information
Send Invoices to (choose one):                 Advertiser                              Agency
<S>                                            <C>                                 <C>
Advertiser or Agency Billing Contact Person    Steve Marder
Company Name                                   PetPlanet.com
Billing Address -- Line 1                      21 Stillman St. #600
Billing Address -- Line 2                      San Francisco, CA 94107
Billing Phone #                                415-243-9000
Billing Fax #
Billing Email Address
P.O. #, if applicable
</TABLE>
Billing Schedule (select one):

/ / If total payment due is less than or equal to $5,000, and the advertiser is
new to AOL, payment is due upon signing* and must be received by AOL prior to ad
flight.

/ / If total payment due is greater than $5,000 an advertiser new to AOL must
have a favorable D&B credit rating (as determined by AOL). If the new advertiser
does not receive a favorable credit rating or no D&B credit rating is available,
payment is due* in advance of display start date.

/X/ Given a favorable credit rating for a new advertiser or a positive payment
history for a current advertiser, invoices will be due monthly commencing on the
display start date, due net 30. A current advertiser with invoices past due to
AOL must pay outstanding debts prior to new display start date.

*Payment information if payment is due to AOL upon signing or prior to display
 start date (select one):

/ / To wire funds: Payment due is greater than or equal to $100,000, please wire
funds to: Acct Title: America Online, Inc., ABA: 021000021, Acct #: 323070752,
The Chase Manhattan Bank, 1 Chase Manhattan Bank, New York, NY 10081.

/ / To mail checks: Payment due is less than $100,000, please mail checks to:
America Online, Inc., Attn: Accounts Receivable, General Post Office, P.O. Box
5696, New York, NY 10087-5696.

/ / To overnight checks: Send payment to Chase Manhattan Bank, 55 Water Street,
Lockbox dept. Room #413, New York, NY 10041, Lockbox #5696.

All amounts not paid when due and payable will bear interest, from the due date
   at the prime rate in effect at such time. In the event of nonpayment, AOL
   reserves the right to immediately terminate this Insertion Order Agreement
                       with written notice to Advertiser.

Inventory Type:             /X/ AOL Service     /X/ AOL.COM/Netfind
      /X/ Compuserve        / / Netscape        / / ICQ
<PAGE>

                                  AOL Service
                                   Inventory
<TABLE>
<CAPTION>

                                             Display    Display               # of Ad Slots     Total Gross       Total
AOL Inventory/Demographic* Purchased       Start Date  Stop Date    Ad Type      Purchased         Price       Impressions  CPM
<S>                                        <C>         <C>          <C>        <C>               <C>           <C>          <C>
Entertainment ROC                          09/01/99    05/01/00                                   $ 72,702      1,118,493   $65.00
News ROC                                   09/01/99    05/01/00                                   $117,000      1,800,000   $65.00
People Connection-SI-Pets Chat             09/01/99    05/01/00                                   $ 13,500        900,000   $15.00
People Connection-SI-Pets Cats             09/01/99    05/01/00                                   $  3,375        225,000   $15.00
People Connection-SI-Pets Dog              09/01/99    05/01/00                                   $ 10,125        675,000   $15.00
People Connection-SI-Pets Fish             09/01/99    05/01/00                                   $  3,375        225,000   $15.00
E-Mail In-Box                              09/01/99    05/01/00                                   $ 37,530      2,502,000   $15.00
Personalogic-Decision Maker-Dogs           09/01/99    05/01/00                                   $110,250      1,575,000   $70.00
Personalogic-Decision Maker-Pets           09/01/99    05/01/00                                   $ 15,750        225,000   $70.00
Personalogic-Decision Maker-Cats           09/01/99    05/01/00                                   $ 15,750        225,000   $70.00
Slingo                                     09/01/99    05/01/00                                   $ 36,000        900,000   $40.00
ROS-Demo Target: W18*                      09/01/99    05/01/00                                   $  7,875        225,000   $35.00
ROS-Demo Targer: Pets in Household         09/01/99    05/01/00                                   $ 31,500        900,000   $35.00
Oxygen ROS                                 09/01/99    05/01/00                                   $300,150      4,617,594   $65.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
*Attach completed AOL Demographic Profile Worksheet                              Totals:          $774,882     16,113,087   $48.09
</TABLE>
     All necessary artwork and active URL's must be provided by advertiser
                      3 business days prior to start date.

                    Artwork required from Advertiser/Agency:
                    ----------------------------------------

/ / 234x60 IAB Standard / 7k Max file size     / / Special______________
/ / 175x45 Chat/Mail in-box / 5k Max file      / / 120x60 Stopping / 5k Max file
    size                                           size

                        Linking URL: (Must Be Filled In)
The HTTP/URL address to be connected to the Advertisement shall be: http://

                  Please send artwork and URL to (choose one):
/X/ AOLARTWEST@aol.com     / / AOLARTEAST@aol.com     / / CENTRALADS@aol.com

AOL reserves the right to immediately cancel any advertising flight in the event
    of a material change to the nature or content of the site linked to the
                                 Advertisement.
<PAGE>

                                     AOL.com
                                   Inventory
<TABLE>
<CAPTION>

                                             Display    Display               # of Ad Slots     Total Gross       Total
AOL.com Inventory/Packages*** Purchased     Start Date  Stop Date    Ad Type      Purchased         Price       Impressions  CPM
<S>                                        <C>         <C>          <C>        <C>               <C>           <C>          <C>
Base Module                                09/01/99    05/31/00                                  $ 18,720         360,000   $52.00
Cats Module                                09/01/99    05/31/00                                  $  3,120          59,994   $52.01
Dogs Module                                09/01/99    05/31/00                                  $ 10,820         209,987   $52.00
Hometown-Run of Family Pets                09/01/99    05/31/00                                  $ 10,797         207,630   $52.00
Hometown-Run of Family Pets (member)       09/01/99    05/31/00                                  $ 19,743         379,665   $52.00
Yellow Pages Pets                          09/01/99    05/31/00                                  $  8,775         135,000   $65.00
AOL.com Home Page                          09/01/99    05/31/00                                  $135,000       9,000,000   $16.00
AOL.com ROS                                09/01/99    05/31/00                                  $ 40,500       2,700,000   $15.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
                                                                                                                             $0.00
***See attached package description for any AOL.com package purchases        Totals:             $247,574     13,0052.286   $18.97
</TABLE>

     All necessary artwork and active URL's must be provided by advertiser
                      3 business days prior to start date.

                    Artwork required from Advertiser/Agency:
                    ----------------------------------------
<TABLE>
<CAPTION>
<S>                                                               <C>
/ / 468x60 NF Reviews, Search Terms, My News & Hometown / 12k Max / Animation OK
/ / 100x70 AOL.com Home Page / 3k Max / No animation              / / 120x60 NF Home Page / 2K max / No Animation
/ / 120x60 Shopping / 4k Max / No animation            / / 234x60 NF Kids Only & Hometown / 5k Max / Animation OK
/ / 120x60 Instant Messenger/7.5k
</TABLE>
                        Linking URL: (Must Be Filled In)
The HTTP/URL address to be connected to the Advertisement shall be: http://

                  Please send artwork and URL to (choose one):
/ / AOLWEBWEST@aol.com     / / AOLWEBEAST@aol.com     / / CENTRALADS@aol.com

AOL reserves the right to immediately cancel any advertising flight in the event
        of a material change to the nature or content of the site linked
                             to the Advertisement.
<PAGE>
                                   CompuServe
                                   Inventory
<TABLE>
<CAPTION>

                                             Display    Display                   Total Gross       Total
CompuServe Inventory Purchased             Start Date  Stop Date      Ad Type          Price       Impressions    CPM
<S>                                        <C>         <C>            <C>         <C>              <C>            <C>
Pets Decision Guide                        09/01/99    05/31/00                   $ 12,000             150,003     $80.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                                                                    $0.00
                                                                      Totals:     $ 12,000             150,003     $80.00
</TABLE>

     All necessary artwork and active URL's must be provided by advertiser
                      3 business days prior to start date.

                    Artwork required from Advertiser/Agency:
                    ----------------------------------------

/ / 234x60 IAB Standard / 5k max File Size  / / 468x60 /7k Max File Size
/ / 175x45 / 5k Max File Size              / / 120x60 /3k Max File Size
                        Linking URL: (Must Be Filled In)

The HTTP/URL address to be connected to the Advertisement shall be: http://

Please send artwork and URL to:  ADMASTER@compuserve.com

Please contact Peggy Day at 614-538-3542 with additional traffic specification
questions.

AOL reserves the right to immediately cancel any advertising flight in the event
        of a material change to the nature or content of the site linked
                             to the Advertisement.

       We accept animated banners but they must be accompanied by Static.
                    The animated ads have a loop limit of 3.

Animated ads can only account for no more than 20% of the campaigns impressions.

<PAGE>
                          Advertising Purchase Summary

<TABLE>
<S>                                      <C>                    <C>                                     <C>
                                               Total Price                 Total Impressions              CPM
        AOL Service                            $774,882.00                    16,113,087                 $48.09
        AOL.com                                $247,574.00                    13,052,286                 $18.97
        CompuServe                              $12,000.00                       150,003                 $80.00
        Netscape                                     $0.00                        --                      $0.00
        ICQ                                          $0.00                        --                      $0.00
        Total Purchase Price                 $1,034,456.00                    29,315,376
        (Less Agency Discount)
                                        Net Purchase Price      Total Guaranteed Impressions              CPM
                                           $1,034,456.00                29,315,376                      $35.29
</TABLE>
In the event guaranteed impressions are reached prior to the Display Stop Date,
AOL may, at its option, discontinue display at such earlier time. Any guarantees
are to impressions (as measured by AOL in accordance with its standard
methodologies and protocols), not "clicking-throughs." To the extent that there
is a shortfall in impressions as of the end of the specified display period, AOL
will provide, as Advertiser's sole remedy, "make good" impressions through
comparable placements. To the extent impressions commitments are identified
without regard to specific placements, such placements will be as mutually
agreed upon by AOL and Advertiser during the course of the display period. AOL
reserves the right to alter Advertiser flight dates to accommodate trafficking
needs or other operational needs. In such cases, AOL will make available to
Advertiser reasonably equivalent flight(s).

Standard Terms and Conditions

This Insertion Order incorporates by reference AOL's standard advertising terms
and conditions (the "Standard Terms"), including terms related to advertising
material, payment modifications, cancellation rights, usage data, limitations of
liability, disclaimers, indemnifications, use of AOL member information and
miscellaneous legal terms. Among other things, the Standard Terms provide AOL
the right to cancel this Insertion Order Agreement on thirty days notice to
Advertiser (or upon such shorter notice as may be designated by AOL in the event
that AOL believes that further display of the Advertisement will expose AOL to
liability or other adverse consequences), in which case Advertiser shall only be
responsible for the pro-rata portion of payments attributable to the period
preceding such termination. The Standard Terms appear at keyword "Standard Ad
Terms 4" on the U.S.-based America Online brand service and at
http://mediaspace.aol.com/adterms4.html. Advertiser acknowledges that it has
been provided an opportunity to review the Standard Terms and agrees to be bound
by them.

AUTHORIZED SIGNATURES

In order to bind the parties to this Insertion Order Agreement, their duly
authorized representatives have signed their names below on the dates indicated.
This Agreement (including the Standard Terms incorporated by reference) shall be
binding on both parties when signed on behalf of each party and delivered to the
other party (which delivery may be accomplished by facsimile transmission of the
signature pages hereto).

America Online Inc.                      Advertiser
-------------------                      ----------

By: /s/ Eric L. Keller                   By: /x/ Steven E. Marder
    -----------------------------------      -----------------------------------
(signature)                              (signature)

Print Name: ERIC L. KELLER               Print Name: STEVEN E. MARDER
            ---------------------------              ---------------------------

Title: VP, Business Affairs              Title: CEO
       --------------------------------         --------------------------------
(Print or Type)                          (Print or Type)

Date: 7-30-99                            Date: 7-23-99

<PAGE>

Addendum To Exhibit A to AOL/PetPlanet.com Shopping Channel Promotional
Agreement dated June 28, 1999

Animal Categories and Products

PetPlanet.com will offer assorted content and information, community features
and products and services primarily serving users with interests in pet
categories including dogs, cats, fish, birds, small pets, exotics, reptiles,
horses and other animals and pets with product categories as further described
below.

Dogs
Cages/Beds/Carriers/Houses
Doors/Gates
Edibles/Chews
Toys
Health/Grooming/Training
Collars/Leads/Ties/Harnesses
Dishes/Feeders/Waterers
Apparel
Repellents/Deodorizers
Accessories
Books/Videos/Magazines
Gifts & Novelties
Pet Travel & Adventure
Pet Food
Pet Medications
Furniture

Cats
Cages/Beds/Carriers
Doors/Gates
Repellants/Deodorizers
Edibles
Dishes/Feeders/Waterers
Collars/Leads/Ties/Harnesses
Toys
Health/Grooming/Training
Litter & Litter Accessories
Furniture
Books/Videos/Magazines
Pet related Gifts & Novelties
Pet Travel & Adventure
Pet Food
Medications

Fish
Aquariums/Bowls
Filters/Pumps/Heaters
Rock/Gravel/Coral
Feeders/Food/Supplements
Plants
Accessories
Fish/Water Care
Books/Videos/Magazines
Gifts & Novelties
Pet Travel & Adventure
Medications

<PAGE>

Birds
Cages/Stands/Accessories
Bedding/Litter
Edibles
Health/Grooming/Training
Toys
Feeders/Waterers/Baths
Bedding & Litter
Accessories
Gifts & Novelties
Pet Travel & Adventure
Pet Food
Medications
Books/Magazines/Videos

Equine
Apparel/Blankets/Hoods
Buckets/Totes/Tubs
Feed & Supplements
Bridles/Halters/Leads/Ties
Health/Grooming
Feeders/Waterers/Training
Stable Supplies/Accessories
Saddles/Pads/Girths/Clinches
Accessories
Gifts & Novelties
Pet Travel & Adventure
Pet Food
Medications
Books/Magazines/Videos

Small Pets
Cages/Carriers/Pens
Bedding/Litter
Books/Videos/Magazines
Feeders/Waterers
Health/Grooming/Training
Edibles
Collars/Leads/Harnesses
Toys
Terrarium Accessories
Heaters/Caves/Lamps/Rocks
Accessories
Gifts & Novelties
Pet Travel & Adventure
Pet Food
Medications
Reptiles
Books/Videos/Magazines
Cages/Kits/Cage Liners/Accessories
Toys
Edibles
Health Medications/Supplements
Heaters/Light Bulbs/Hoods
Leads/Collar/Harnesses

General Pet Related Products
Pet related Gifts/Novelties
Pet related Apparel
Pet related Stationary
Pet related Toys
Pet Insurance
Pet Friendly Accomodations
Pet related Books/Magazines/Videos
Pet Service Provider Discounts
<PAGE>

              Shopping Contract Deal Summary for Anchors and Golds
                                 PetPlanet.com

Instructions: Please attach this 1 page summary for all anchor and gold deals
when forwarding on shopping contracts to Legal and Business Affairs. Each deal
bullet point cites the appropriate provision location in the contract for
purposes of referencing. Where the deal bullet points ask for Yes/No responses,
if the resolution was not AOL's standard provision (therefore, No), please
indicate the compromise solution.

Basic Deal Terms
o Term (please list earliest launch date and last end date) 9/1/99-5/1/00
o Total Guaranteed Payments 3.1 ($)1,192,928 (shopping: $158,472/carriage:
  $1,034,456)
o Total Credits ($ for any existing prepaid shopping carriage-to be provided by
  Cici Kelly) $0
o Payment Schedule/Timing 3.1 (please list ($) on signing, ($ and dates) for
  each of the subsequent payments) $52,824 (7/21/99-accompanying)

Carriage
o Commerce Centers Exh. A (please list all relevant commerce centers involved)
  Pets
o Departments Exh. A (please list Anchor, Gold and Silver slots) Anchor: Pets
  Accessories
o Total Impressions Exh. A (#) 31,197,748 (shopping: 1,864,372 carriage:
  29,315,376)
o Impressions by Department Exh. A (#) shopping anchor: 1,864,372
o Average CPM ($) (please calculate) $38 (shopping: $85/carriage $35)

Affiliated Site
o Customized/Mirrored Exh. E (Y/N) (please inquire about partner's intent here)
  Y - Mirrored Site
o Product Categories Description (please list - should already be on Exhibit A
  of contract) attached
o Competitive Ads Restrictions Exh. C.1 (Y/N) (automatically implied in
  Exh. C.1 - please note any changes) Y
o Third Party Exclusions Exh. C.4 (Y/N) (automatically implied in Exh. C.4 -
  please note any changes) Y
o Operating Standards Exh. E (Y/N) Y
o Navigation/Traffic Flow back to AOL Exh C.12 (Y/N) Y
o URL Redirect Exh. C.12 (Y/N) (automatically implied in Exh. C.12 - please note
  any changes) Y

Member Benefits
o Product Offering Exh. C.6 (Y/N) Y
o Pricing Exh. C.7 (Y/N) Y
o Exclusive/Special Offers Exh. C.8 (Y/N) Y

Cross Promotion
o Online 2.2A (Y/N) Y
o Offline 2.2B (Y/N) Y

Shopping Specific Terms
o Reports 3.2 (Y/N) Y
o Merchant Certification Exh. C.11 (Y/N) Y
o Customer Service Exh. C.9 (Y/N) Y
o Optional Shopping Search Exh. C.3 (Y/N) (please inquire about partner's intent
  here) Y
o Optional QuickCheckout Exh. C.3 (Y/N) (please inquire about partner's intent
  here) Y
o Optional BizRate Exh. C11 (Y/N) (please inquire about partner's intent here) Y

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