Document:

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                                AMENDMENT NO. 001
                                       to
                                       the
            AT&T Wireless Services Provider Master Services Agreement

This Amendment No. 001 ("Amendment. No. 001"), dated as of April 1, 2004 between
Startek USA, Inc., a Delaware corporation ("Startek"), and AT&T Wireless
Services, Inc., a Delaware corporation ("AWS"), amends that certain AT&T
Wireless Services Provider Master Services Agreement dated October 1, 2002 (the
"MSA"). Except as otherwise indicated, all terms defined in the MSA shall have
the same meanings when used in this Amendment No. 001.

                                    RECITALS

WHEREAS, AWS and Startek have entered into that certain MSA and

WHEREAS, AWS and Startek desire to amend the MSA to: i) extend the term
associated with receiving call center services, ii) revise numerous areas within
existing statement of work, and iii) modify the existing pricing structure
associated with the services.

NOW, therefore, in consideration of the foregoing recitals, the mutual promises
and covenants contained herein, the parties hereby agree as follows:

1.    The "ORDER: STARTEK 1A" dated January 28 2003 between the parties under
      the MSA is hereby deleted and replaced with "STATEMENT OF WORK BETWEEN
      AT&T WIRELESS SERVICES INC AND STARTEK" (dated April 1 2004) attached
      hereto:

2.    The amendments made to the MSA by this Amendment No. 001 shall be
      effective as of April 1, 2004. Except as amended by Amendment No. 001, and
      as specifically stated in this Amendment No. 001, the MSA is not modified,
      revoked or superseded and remains in full force and effect.

AT&T WIRELESS SERVICES, INC          STARTEK USA, INC.

By: /s/ James T. Rogers, Jr.         By: /s/ Eugene L. McKenzie, Jr.
    ------------------------------       -------------------------------

Printed Name: James T. Rogers, Jr.   Printed Name: Eugene L. McKenzie, Jr.

Title: Director                      Title: EVP, Chief Financial Officer

                                AT&T Proprietary
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                                STATEMENT OF WORK
                                     BETWEEN
                           AT&T WIRELESS SERVICES INC
                                       AND
                                     STARTEK

Provider ("Startek"):  StarTek USA, Inc.
                       100 Garfield St
                       Suite 400
                       Denver, CO 80206

This Statement of Work ("SOW") authorizes the provision of services as described
below to AT&T Wireless Services Inc ("AWS"), by Startek.

I.    INCORPORATION. The AT&T Wireless Services Provider Master Service
Agreement dated March 21, 2002 "StarTek 1" ("MSA") is incorporated into this SOW
and its terms and conditions are applicable to the work authorized by this SOW.
To the extent there are conflicts between the terms of the MSA and this SOW, the
terms of this SOW will control.

II.   STATEMENT OF WORK. This SOW authorizes Startek to provide the work
described below and in Attachment A, entitled "The Services".

III.  KEY PERFORMANCE INDICATORS. AWS will measure Startek's performance under
this SOW and Startek will meet and/or exceed all performance objectives
according to the standards listed herein.

IV.   TERM. This SOW commences on April 1 2004 "Effective Date" and unless
earlier terminated in accordance with the provisions of the MSA or this SOW,
will continue thereafter through December 31 2006.

V.    COMPENSATION. AWS agrees to pay undisputed invoices submitted by Startek
within [****] from AWS' receipt of the invoice. Such payment shall take the form
of a direct [****]. Compensation due under this SOW is outlined in Attachment C.

VI.   CONTACTS. AWS' Technical Representative is located at the following
address:

                                  AT&T Wireless Services Inc
                                  15 E. Midland Ave
                                  Paramus, NJ 07652

      Company's Contract Representative is located at the following address:

                                  AT&T Wireless Services Inc
                                  Attn: Supply Management
                                  7277 164th Ave NE
                                  Redmond, WA 98052

      Startek's Contract Representative is located at the following address:

                                  StarTek USA Inc.
                                  100 Garfield Street, Suite 400
                                  Denver, CO 80206

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VIII. INVOICES. Accurate [****] invoices and [****] are to be sent to AWS'
Technical Representative and Contract Representative or other designated
individuals [****].

STARTEK USA, INC.                          AT&T WIRELESS SERVICES INC

Signature: /s/ Eugene L. McKenzie, Jr.     Signature: /s/ James T. Rogers, Jr.
           ----------------------------               ------------------------
Printed Name: Eugene L. McKenzie, Jr.      Printed Name: James T. Rogers, Jr.

Title: EVP/Chief Financial Officer         Name & Title: Director

Date: 4/8/04                               Date: 4/5/04

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

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                                  ATTACHMENT A
                                STATEMENT OF WORK

A.    WORK DESCRIPTION.

      Startek shall provide Customer Care Employees ("CCEs") to receive inbound
      customer care calls [****] days a week, [****] hours per day, [****] days
      per year, subject to applicable laws. Startek shall assist AWS customers
      relative to the following issues in accordance with the terms and
      conditions of this SOW (the "Program"). Any changes in the nature or type,
      market or mix of call from those listed in this Section A shall be subject
      to the Change Management section of the MSA.

      I.    ACCOUNT MAINTENANCE:

            a.    billing questions

            b.    subscriber issues relative to price plans

            c.    customer cancellation inquiries

            d.    attempting to save customers

            e.    adding / deleting promotions & features

            f.    contract inquiries and termination dates

            g.    rate plan changes

            h.    account updates

            i.    lost / stolen phone resolutions

            j.    cancel requests

            k.    promotion / plan clarification

            l.    programming phones

            m.    equipment and features instructions

            n.    Over the Air Activations ("OAA")

            o.    voice mail resets

            p.    respond to coverage concerns

            q.    Electronic Serial Number ("ESN") changes

      II.   CUSTOMER UPGRADE PROGRAM ("CUP"):

            a.    Up-selling of Program offers or equipment.

      III.  RESOLUTION DESK:

            a.    Customer escalations complaint resolution and/or escalation

      IV.   MINOR TECHNICAL ASSISTANCE:

            a.    Troubleshooting wireless telephones

B.    HOURS OF OPERATION.

      Unless otherwise specified by AWS, the hours of operation will be [****]
      Central Standard Time (CST) [****] through [****] for postpaid care.

      Subject to applicable laws, AWS and Startek mutually recognize the
      following holidays for all Startek locations:

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            HOLIDAYS:

            [****]

      Should AWS request Startek to provide services for the Program on any of
      the holidays listed, AWS shall compensate Startek at the Holiday Rate as
      listed in Attachment C.

C.    TRAINING. Training costs shall be billed as listed under Attachment C upon
      [****].

      1.    Initial.

      Training for the Program shall be in accordance with AWS' new hire
      training curriculum that was designed by AWS and given to Startek. All
      training performed will be supported through a dedicated training
      environment with the appropriate curriculum supplied by AWS to Startek.
      AWS may, thirty (30) days prior to the new hire training class beginning,
      change the AWS new hire contractor curriculum and the hours required for
      delivery. If any AWS imposed change to the new hire curriculum results in
      an increase to Startek's cost structure or substantially delays the
      training schedule, Startek will notify AWS via the Change Management
      Process contained in the MSA. All supervisors/ managers supporting the
      project(s) will attend and satisfactorily complete new hire training.

      Startek shall certify that all CCEs have received initial and promotion
      specific training which qualifies that CCE to satisfactorily represent AWS
      and it's positions relative to the program content prior to commencement
      of work. At AWS' discretion, Startek shall ensure that all CCEs have
      received AWS product and services training. Startek shall ensure that CCEs
      speak languages(s) required by AWS for specific programs fluently, easily
      and with proper grammar and pronunciation. Bi-lingual capability shall
      include proficiency in English and Spanish and the ability to read and
      write English script and translate into Spanish during customer contact.
      Any additional language requirements will be handled through Change
      Management.

      Initial trainer certification charges for Startek's baseline training
      staff shall be [****]. As it pertains to new sites, training certification
      charges for additional trainers during the ramp up of the new call centers
      shall be [****].

      2.    Development

      Any promotional training, or changes/ modifications to the Program that
      exceeds [****] per Full Time Equivalent ("FTE")/month shall be [****] and
      addressed through the Change Management section of the MSA. All
      promotional training, if delivered by Startek shall include and strictly
      adhere to the content, submitted by AWS. Should Startek's CCEs require
      continuation "refresher" training due to poor performance related to
      specific job performance, [****]and such training time [****] per FTE /
      month. New CCE's are defined as CCE's required in excess of the previous
      month's CCE requirement, based upon the Final Forecast. [****] any CCE
      who, [****], does not complete the new hire training course, [****].

      Startek will provide a resource to support training initiatives including
      training development, training process improvement, call flow development
      and deployment. This resource shall be pre-approved by AWS as a training
      manager. This individual is dedicated full time to AWS work and will
      participate on training related initiatives. When new training is required
      by AWS, [****] to the appropriate location, [****], to gain an
      understanding of the training. Should AWS and Startek agree that multiple
      resources require training; [****] for the additional Startek resources
      will be [****].

      AWS will use reasonable efforts in providing updates to the training
      materials at least thirty (30) days before the training is to be delivered
      within the center. Startek will assess the materials provided to ensure
      that the information is complete and of the nature required to support the
      KPI's defined

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      within this Order. If the materials are not available thirty (30) days
      before planned deployment or do not meet the information requirements of
      the CCEs, Startek and AWS will work together to refine the training and
      deployment of materials, subject to the Change Management section, to
      support the KPI's within this Order.

      3.    Attrition

      Trainer certification and training instructor expenses due to attrition
      shall be [****].

      4.    Reproductions

      Any reproductions of training materials due to attrition shall be [****].
      Reproduction of training materials due to growth or modification training
      shall be [****]. [****] for all costs associated with refresher training.

      ESCALATION PROCESS:

      Startek shall utilize AWS provided escalation processes.

      AWS shall update all on-line job aides which define the escalation
      procedures for the Program when any changes are made.

E.    VOLUME FORECASTING/STAFFING.

      AWS will regularly prepare, with assistance from Startek, the three (3)
      following forecasts to support the proper planning of the infrastructure
      required to support the Program(s). Each forecast will be prepared by site
      by line of business by [****] and will include estimated call volumes,
      estimated average handle times, and estimated shrinkage percentages which
      would be relevant for Startek in providing the services as contemplated
      herein.

      1) 12-Month Forecast: a twelve (12) month, rolling call volume forecast
      will be provided to Startek ninety (90) days in advance of monthly, on or
      before the fifteenth (15th) day of each month. Such forecast will be used
      by Startek to assist with asset planning. If the ninety (90)-Day Forecast
      indicates a need to increase the Baseline Staffing (defined below) in an
      amount that would involve an increase in staffing to support the Program,
      then AWS and Startek shall mutually agree in writing on the new staffing
      plan. For this 90-Day Forecast, "Baseline Staffing" means the current
      staffing level of FTEs as of the 90-Day Forecast. The 90-Day 12-Month
      Forecast does not, in any way, represent a commitment by AWS or Startek
      with regard to call volumes or staffing needs.

      45-Day Forecast: a one (1) month daily call volume forecast provided to
      Startek forty-five (45) days in advance of the applicable month that will
      be used by Startek to plan recruitment, selection and training of CCEs.
      Upon receipt of the 45-Day Forecast, using the Planner and the staffing
      model assumptions as detailed below, Startek shall calculate the number of
      CCEs/FTEs needed and any increases or decreases to the Baseline staffing
      in order to meet the estimated call volume. Said calculation shall
      include, but is not limited to, team meetings, training, and fifteen (15)
      minutes closed key time per FTE/per day. An FTE is calculated at eight (8)
      hours per day. Startek will utilize all available trained CCEs in all
      locations that support the Program(s) in the estimated Baseline Staffing.
      AWS and Startek will meet in a time frame no greater than five (5)
      business days of receipt of the 45-Day Forecast to mutually agree to the
      Baseline Staffing, daily staffing and one half-hour interval forecast
      staffing. Once the 45 Day Baseline Staffing is agreed to, AWS agrees to
      compensate Startek for the Production Minutes to support the Baseline
      Staffing for the applicable month. The 45-Day Forecast represents a
      minimum commitment by AWS and Startek in regards to call volume and
      staffing levels.

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      Interval Forecasts: Using the 45-Day Forecast, Startek will create the
      half-hour interval forecast. Both parties shall provide a force management
      and volumes point person to coordinate the Interval Forecast process.

      The Baseline Staffing and resulting Production Minutes to meet the 45-Day
      Forecast shall be based on a set of staffing assumptions. AWS and Startek
      will mutually agree to the staffing model assumptions. The following
      elements will be used in the staffing assumptions:

            (1)   Average Handle Time ("AHT") - AHT is defined as the average
                  amount of time it takes an agent to process a call and will be
                  defined based on the Call Management System ("CMS") data
                  elements as follows:

                  [I_ACD_TIME+I_AUX_IN_TIME+I_AUX_OUT_TIME+I_ACDOTHER
                  +I_ACW_TIME] / ACD_CALLS

            100*(sum(hagent.TI_STAFFTIME-hagent.TI_AVAILTIME)/
            sum(hagent.TI_STAFFTIME))

                  The previous six week AHT by site, by line of business may be
                  used as a reference point to reach agreement on the AHT to be
                  used in the production minute model.

            (2)   Hours per day - Eight (8) hours per day per FTE will be used
                  in the staffing assumptions.

            (3)   Other requirements - Assumptions and/or components that may
                  affect staffing shall include AHT assumption, absenteeism,
                  vacation, adherence/conformance to schedule, occupancy and
                  modification/upgrade training hours.

      AWS agrees that if the 45-Day Forecast Baseline Staffing indicates an
      increase or decrease from the previous month 45-Day Forecast, AWS and
      Startek shall mutually agree in writing to the revised Baseline Staffing
      for all Startek locations providing work for this Order. Should the 45-Day
      Forecast indicate a decrease in Baseline Staffing, Startek will provide to
      AWS a written estimate of the staffing overage and the costs associated
      with the labor reduction. If the need to decrease in staff involves sites
      that are not dedicated solely to AWS, AWS will provide within two (2)
      business days the following direction to Startek : 1) Startek shall assign
      the excess staffing to other AWS programs or , 2) Startek shall be allowed
      to assign excess staffing to other non-AWS programs and [****].

      Startek will plan with AWS to reduce staffing (as required on the 45-Day
      Forecast) through attrition, performance management, vacations, schedule
      modifications, etc. to accommodate reductions [****]. In any event, should
      the Baseline Staffing decrease be greater than fifty percent (50%),
      Startek shall have ninety (90) days from receipt of written notice to
      decrease the Baseline Staffing.

      Should the 45-Day Baseline Staffing indicate an increase over previous
      month 45-Day Forecast, AWS and Startek will agree upon the increase in
      Baseline Staffing, and AWS will pay for the agreed upon Production
      Minutes. If the increase in Baseline Staffing is greater than [****] over
      the current staffing level, Startek will have [****] days to increase
      staffing to the required levels. Once the production minute model is
      approved, Startek will supply AWS with weekly reports on the amount of
      actual production minutes used, to track the minutes. [****] for actual
      Production Minutes [****].

      ADJUSTMENTS TO 45-DAY BASELINE STAFFING

      Once the 45-Day Baseline Staffing has been agreed to, AWS and Startek may
      agree in writing to changes to Baseline Staffing. If AWS requests a change
      more than two (2) weeks in advance of the calling day, Startek will adjust
      CCE schedules to meet AWS' requested adjustment. If this adjustment
      represents an

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      increase in Production Minutes from the 45-Day Forecast Production Minutes
      and Startek has sufficient staff, AWS will work with Startek to determine
      how many additional Production Minutes are needed, and will approve a new
      Production Minute model. Startek will now be able to exceed the Production
      Minutes in the original 45-Day approved model and handle volumes within
      the new approved production minute model. AWS will be billed at the end of
      the month for actual production minutes used. If the AWS requested
      adjustment represents a decrease in Production Minutes, AWS and Startek
      will mutually agree to the reduced 45-Day Forecast Production Minutes.

      If AWS requests a change less than two (2) weeks in advance of the calling
      day, Startek will offer overtime (as requested and approved by AWS ) to
      meet AWS' requested adjustment.

      ACTUAL VOLUME EXCEEDS FORECAST

      Should the actual monthly, daily or 30 minute interval call volumes exceed
      the 45-Day Forecast by more than [****], Startek may (at AWS' discretion)
      be excused from Service Level KPIs for the corresponding period(s) and may
      not be considered in continuous performance default. If the actual volume
      exceeds any 45-Day Forecast as described for more than [****], both
      parties will meet to increase Baseline Staffing. Startek will present an
      adjusted staffing and Production Minute requirement to AWS, and the
      parties will mutually agree to the increased staffing within two (2)
      business days. AWS will pay for the agreed upon increase for the
      production minutes to the 45-Day Forecast Baseline Staffing Production
      Minutes.

      These forecasts will be referred to collectively as "Call Volume
      Forecasts." As part of the support structure, Startek will provide a
      senior call management-planning specialist who will, among other things,
      assist AWS in the development of Call Volume Forecasts. AWS will utilize
      load balancing technology when applicable.

      CALL ALLOCATION

      AWS shall be solely responsible for allocating calls to Startek. AWS and
      Startek will cooperatively manage intra-day schedule adjustments to manage
      actual call volumes.

      Interval Forecasts

      Using the 60-Day Forecast, Startek will create the half-hour interval
      forecast. Both parties shall provide a force management and volumes point
      person to coordinate the Interval Forecast process.

      OVERTIME. When circumstances affect call volumes or AHT and are identified
      after the Final (45-day) Forecast has been completed, Startek will use
      reasonable best efforts to recruit trained CCEs to work overtime to
      support the call handling and maintain the Service Level KPI. These
      circumstances include, but are not limited to, network problems,
      distribution of invoices, marketing promotions as well as other
      circumstances that affect volumes and cause more than a daily [****] in
      call volumes. Such recruitment will occur as soon as circumstances are
      identified to ensure as complete coverage as possible. Startek shall
      obtain prior written approval from AWS for any overtime that may be
      required or incurred for the performance of the Program. When written
      approval cannot be obtained due to non-business hours or other
      circumstances, Startek shall incur the overtime provided that the verbal
      approval shall be followed-up by Startek with written approval from AWS
      within twenty-four (24) hours.

      Overtime can also be utilized to support training initiatives if overtime
      is pre-approved for such purposes by AWS. If AWS requires that the updated
      training be delivered outside of that time forecasted within the process
      defined in Section E above and overtime is required to complete the
      training, AWS shall approve the overtime and Startek shall charge
      accordingly. In addition, if the Service Level KPI as defined in
      Attachment B of this Order is not met due to unforecasted training,
      Startek will utilize overtime to complete the training and the parties
      shall agree on the cost.

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      OTHER VARIANCES TO 45 DAY FORECAST AND/OR PLANNING ASSUMPTIONS

      Should any other identified components and or assumptions that make up the
      45 day forecast and associated staffing planning tools be inaccurate
      resulting in Startek failing to meet KPIs, the following actions will take
      place:

            -     Startek and AWS will mutually agree upon and correct
                  identified component and/or assumptions, and rerun current and
                  future staffing planning tools resulting in an agreement upon
                  a new baseline staffing and associated production minutes;

            -     Startek may be temporarily excused from Service Level KPIs and
                  will not be considered in Continuous Performance Default while
                  staffing and/or planning tools are being adjusted.

      Assumptions and/or components that could be identified as being flawed
      shall include, but are not limited to the following: AHT assumption,
      absenteeism, vacation, adherence/conformance to schedule, occupancy and
      modification/upgrade training hours.

      Once the 45-Day Baseline Staffing and any subsequent adjustments have been
      agreed to in writing, if overtime is required due to Startek being
      understaffed, then overtime will be [****].

F.    SYSTEMS USE AND DOWNTIME

      Should AWS' systems become unavailable to Startek, Startek will follow the
      notification instructions contained in AWS' Downtime Policy. AWS will,
      within two (2) hours of the outage, direct Startek to perform the services
      under section I and/or II of AWS' Downtime Policy.

      I. Information given to callers or collected by CCEs will be taken from
      and/or input into AWS' systems. In the event that AWS' systems go down,
      Startek will capture call information on AWS' downtime forms. Startek
      agrees that it shall then input information from these downtime forms into
      AWS' system as soon as reasonably possible. Periods of time during the day
      in which occupancy is lowest will be utilized to perform this function.
      This information will be input into the system as soon as possible and at
      a target of [****], but not to exceed [****] hours after restoration of
      the impacted systems. If system downtime exceeds [****] outage per day of
      more than [****], Startek will provide AWS with timeline expectations, as
      mutually agreed upon in writing by Startek and AWS, for inputting the
      information for each day of the month that this condition exists. Downtime
      forms will be destroyed or sent to AWS, as directed by AWS. Any downtime
      forms not requested to be sent to AWS within twenty-four (24) hours will
      be destroyed by Startek.

      II. When a downtime situation impacts [****] or more of the terminals on
      the floor, Startek shall notify AWS within [****]. Startek shall train
      supervisors on AWS' AXYS section of "Super user" training to enable
      supervisors to quickly clear minor problems, perform initial
      troubleshooting before escalating the problem, and to maintain
      productivity of the CCEs. All costs incurred for this training shall be
      borne [****].

      III. AWS' system will be completely down during certain after-hour times
      and other scheduled times throughout the year for maintenance. When
      practical, AWS will advise Startek of the scheduled maintenance, at least
      twenty-four (24) hours prior to the times and dates that the systems will
      not be available due to maintenance. Startek will follow procedures stated
      herein in Section F.I.

G.    SCRIPTS.

      No scripts are required for this Program.

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H.    TELECOMMUNICATIONS AND DATA.

      1.    Trunking - [****]requires [****] to purchase additional fully loaded
            voice circuits they must be in service within six (6) weeks of
            initial request, unless circuit vendor timelines prohibit service
            within a six (6) week time period. [****] shall provide Local
            Exchange Carrier (LEC) trunk lines as required. Any AWS required
            changes that alter the call delivery methodology over [****]
            supplied voice circuits will be negotiated subject to the Change
            Management section of the MSA.

      2.    Load Balancing Equipment - [****] GeoTel equipment or equivalent
            hardware or software required to intelligently balance call loads
            between Startek and AWS. [****] will install such equipment and
            supply the appropriate hardware and software to support the GeoTel
            equipment. [****] will not be required to install the GeoTel
            equipment or related hardware and software if, in [****] opinion,
            such installation will cause undue hardship or delay [****].

            [****] will provide [****] with [****]if it is going to perform a
            re-boot on its telephone switch or reporting database, or if it is
            doing any routine or non-routine maintenance on either of these that
            would disrupt the GeoTel connection.

            [****] will provide [****] with a [****], if it is going to
            physically move or replace its telephone switch or reporting
            database or if it is going to reissue IP addresses to either of
            these boxes.

            [****] will provide [****] with [****] if it is going to perform a
            re-boot on its telephone switch or reporting database, or if it is
            doing any routine or non-routine maintenance on either of these that
            would disrupt the GeoTel connection. If an unplanned emergency
            reboot is required, [****] will provide [****]with as much notice as
            possible prior to the re-boot or similar communication outage.

            [****] will provide [****] with a [****] if it is going to
            physically move or replace its telephone switch or reporting
            database or if it is going to reissue IP addresses to either of
            these boxes.

      3.    Prompting - Startek's prompting system will be set up in accordance
            with AWS' specifications and may be changed by AWS' Technical
            Representative. If a change is requested by AWS' Technical
            Representative, AWS will notify Startek in writing of any such
            changes and Startek will complete this change within two business
            days of such notice from AWS.

            a. Emergency Skill Routing

            [****] will add in a skill or queue login that, once activated, will
            automatically notify [****] Geotel to route calls to alternate call
            centers. This skill will be used in the call flows before and while
            the call is in queue. This allows all calls, prior to reaching the
            queue and/or those calls that are already in queue, to be routed in
            an emergency situation. The emergency skill routing will be
            integrated with [****] Geotel.

      4.    Expected Wait - Startek will play automated "Expected Wait" to all
            incoming AWS customers as follows:

            -     If estimated wait is less than 3 minutes call is queued to
                  their queue

            -     If estimated wait is greater than 3 minutes caller is
                  presented their estimated wait time utilizing the following
                  announcements:

            "Due to heavy call volume, we are experiencing delays in answering
            your call. At the present time, your estimated wait could be..."

            3 to 6 minutes OR 6 to 10 minutes OR 11 to 15 minutes OR 16 to 20
            minutes OR greater than 20 minutes

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            -     Caller is then queued to queue

            -     After 30 seconds of hearing music on hold, the caller hears
                  the following announcement:

            "All of our agents are currently busy assisting other customers.
            Please stay on the line and the next available representative will
            be with you shortly. Thank you."

            -     The caller hears 45 seconds of music on hold and then the
                  following announcement which is repeated every 45 seconds:

            "We appreciate your patience. All of our agents are still busy.
            Please stay on the line and the next available representative will
            be with you shortly."

            Any announcements requested by AWS in addition to those listed
            herein shall be subject to the Change Management section of the MSA.

      5.    SCREEN POP EQUIPMENT - [****], AWS will provide Startek with Genesys
            equipment (or equivalent hardware and software) if the Program
            requires this type of call delivery. This will be required to "pop"
            the account panel to the rep at the same time as the voice is
            delivered. Startek will assist with the installation of such
            equipment and provide trouble shooting support for the Genesys
            equipment.

      6.    PROVIDER PC - Startek's PC's will reside on AWS' network and will be
            "locked down". Applications will be accessed via a [****]
            environment. There will not be any additional application loaded on
            the client PC's without expressed written authorization from AWS.

      7.    ADDITIONAL TECHNOLOGY- Startek agrees that it has the necessary
            technology and staffing capabilities to meet the requirements herein
            as of the Effective Date of this SOW. Requests for additional
            hardware and software shall be subject to the Change Management
            section of the MSA.

      8.    INSTALLATION/TECHNICAL SUPPORT - AWS may request technical support
            from Startek subject to the Change Management section of the MSA.

      9.    INBOUND TOLL CHARGES- [****] agrees that for the term of this SOW,
            all voice traffic that originates or terminates [****].

      10.   OUTBOUND TOLL CHARGES- AWS shall route and deliver calls via AWS'
            network to Startek. If any call delivered to Startek is outside the
            scope of this SOW or requires further assistance, Startek shall
            follow AWS' area program transfer procedures. All routing and
            telecommunications expenses shall be borne by AWS.

            Startek shall make outbound calls for the Program based upon
            processes authorized by AWS. These calls will be tracked through the
            Switch Manager Detail Reporting ("SMDR"). The SMDR mechanism shall
            track the transfers and outbound calls made. Startek will charge AWS
            for the telecommunications (toll) usage for these calls as outlined
            in Attachment C Pricing Schedule Section B Ancillary Pricing
            Schedule. Startek agrees to review and adjust this rate [****].

      11.   MULTISKILLING - Startek will utilize Multiskilling when necessary to
            handle different types of inbound calls.

I.    SYSTEMS/APPLICATIONS. AWS shall be responsible for providing Startek with
      limited access to the following systems while Startek performs under this
      SOW.

                  -     AXYS

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                  -     CCNet

                  -     Macro/Cell

                  -     Microsoft Outlook 98

                  -     Internet Explorer 5.0 or higher

                  -     National Work Request Systems (NWRS)

                  -     WebAxe\

                  -     Siebel

                  -     ATLYS

            [****] shall be responsible for all the costs associated with
            workstations equipped with recent versions of the above software as
            of the Effective Date of this SOW, of all activation systems and
            applications, including, but not limited to, purchase, maintenance,
            and upgrades and the wiring of all components to the desktop
            computers, to support the Program. [****].

            Subject to the Change Management section of the MSA, AWS will
            provide Startek with specific requirements for any changes that may
            be necessary to the existing workstation configuration and set-up as
            of the Effective Date of this SOW.

            Except as set forth in the preceding paragraphs, [****] shall be
            responsible for costs and shall own all equipment associated with
            workstation infrastructure that is supplied and purchased by [****]
            (including, but not limited to, the data network (T1's), data
            servers, data routers, data hubs, Data Service Units (DSUs), toll
            free numbers and data network information servers. [****] shall also
            be responsible for providing at its own cost the software required
            to support the [****] systems. Any additional licensing required to
            upgrade the workstations shall be subject to the Change Management
            section in the MSA.

            [****] will add capacity at its own cost to the [****] owned
            infrastructure as is required to support the Dedicated Environment
            per the forecasted volume. This infrastructure includes all
            components required to access these systems up to the desktop
            computer utilized by the CCE. Any [****] requested infrastructure
            not within the needs of the forecast shall be borne by [****].

            Startek agrees that it shall request from AWS confidential
            individual codes allowing access to certain AWS systems
            (hereinafter, "User IDs") for personnel requiring and who have
            qualified for such access. These User IDs must be requested by the
            second day of training.

            AWS will provide Startek with User IDs (for those qualifying to
            receive User IDs) to support access to systems utilized by Startek
            within [****] from Startek's request for same.

            All User IDs of CCEs that have left the Program will be provided by
            Startek to the appropriate personnel within AWS within [****] of
            payroll separation or movement from AWS' programs supported by
            Startek. Individual User IDs will not be reused, shared, or
            transferred to another CCE within Startek for any reason, unless
            authorized by AWS in writing. AWS will provide User IDs with the
            appropriate level of authorization and access to enable the
            qualifying CCEs to perform their job responsibilities. Further,
            [****] is responsible for all maintenance costs associated with User
            IDs to provide that system changes and maintenance do not adversely
            impact CCEs ability to perform as defined within this SOW.

J.    KEY PERFORMANCE INDICATORS (KPI). Subject to Attachment B, Section IV,
      paragraph F Startek agrees to be bound by and will at all times be in
      compliance with the KPIs contained in Attachment B.

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K.    PROGRAM UPDATES. AWS will provide Startek with information on a periodic
      basis that is distributed through the change process, as defined by AWS,
      to enable all CCEs to remain current on the latest promotions and
      features. CCEs shall utilize their "closed key" time, defined as a fifteen
      (15) minute time period which the CCE is provided with each day, to update
      the CCE on AWS' latest promotions and features before taking calls.
      Startek will review this information [****], via AWS' web site. Startek
      shall distribute this information via appropriate methods to CCEs,
      trainers, managers of operation, and team leaders so that the change can
      be supported in a timely manner. Startek shall test for the quality of the
      communication and test comprehension of CCEs on a periodic basis.

      Changes that can be communicated in fifteen (15) minutes or less will be
      distributed to the CCEs via desk drops, e-mail, memos, job aids, and
      individual communication. Changes that require longer than fifteen (15)
      minutes to communicate will be communicated to the CCEs by a designated
      communications coordinator via an off line team meeting. Changes that will
      require two (2) hours or more to communicate will be treated as
      supplemental training. Should supplemental training be required, AWS and
      Startek shall mutually agree upon an implementation strategy.

L.    BI-LINGUAL REQUIREMENTS. Bilingual capability shall include proficiency in
      Spanish and an ability to read and write English script abbreviations and
      translate into Spanish during customer contact. Startek will train CCE's
      to capture key words in English and provide shorthand English data entry
      inputs.

M.    REPORTS. STARTEK will provide AWS with unlimited access to the following
      reports online. Additionally, Startek will send a copy of the reports to
      AWS' Technical Manager or a designated representative on a
      daily/weekly/monthly basis or as required by this SOW:

<TABLE>
<CAPTION>
  Type of report/name        REPORTS TO INCLUDE THE FOLLOWING INFORMATION                                  DUE
-----------------------      --------------------------------------------            ----------------------------------------------
<S>                          <C>                                                     <C>
Call Management
report/Dynamic report        [****]                                                  On line report

Split Reports                [****]                                                  On line report

Forecast/Production          [****]                                                  [****] report due to AWS' Vendor
Minute report                                                                        Management who may require it be
                                                                                     delivered to a distribution list. This
                                                                                     report can be made available on
                                                                                     line, if information is updated [****]

Quality Report               [****]                                                  [****]report due to AWS' Vendor
                                                                                     Management. Available on-line

Vendor roll up Report        [****]                                                  [****] report due to AWS' Vendor
                                                                                     Management. Available on-line
</TABLE>

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<TABLE>
<S>                          <C>                                                     <C>
ID report                    [****]                                                  [****] and [****] for new or delete requests

Invoice Estimate Report      [****]                                                  [****] due to vendor manager, who may
                                                                                     require it be delivered to a
                                                                                     distribution list. This report can be
                                                                                     made available on line, if information
                                                                                     is updated on time

System Outage log            [****]                                                  [****] report due to AWS' Vendor
                                                                                     Management

Maximum calls per interval   [****]                                                  Available on- line
 report

SMDR Report - Transfer       [****]                                                  A [****] report that is rolled up [****] and
 report                                                                              delivered via email to AWS' Vendor Management.

SMDR - Area Code report      [****]                                                  A [****] report that is rolled up [****] and
                                                                                     delivered via email to AWS' Vendor
                                                                                     Management.
</TABLE>

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<TABLE>
<S>                          <C>                                                     <C>
Billing [****]               [****]                                                  Provided [****] on a CD to AWS'
                                                                                     Vendor managers.
</TABLE>

N.    [****]

O.    STAFFING. [****] Startek shall provide that each individual has the
      necessary functional and AWS -related training to successfully perform the
      function. In addition, before a function is performed by an individual
      assigned to that function, Startek shall provide that the necessary skills
      have been attained through the use of the certification of skills program.
      Startek shall also provide that all persons who interact with the
      customers maintain their AWS-related skills [****].

      AWS may, subject to section 1.2.3 of the MSA, request the removal or
      replacement of any of the team members from the Program.

P.    QUALITY MONITORING. Startek will have a system (i.e. E-Talk) for the
      purpose of providing [****] monitoring of CCE's. Subject to applicable
      law, Startek shall provide AWS with [****] for quality assurance purposes
      [****]. This will be a [****] during normal hours of operation. The [****]
      will be [****]. The [****] will be [****] during the [****] of every
      month.

      When Startek and AWS use the same technology [****], each party will be
      responsible for acquiring their own respective licenses, software or
      related hardware and associated costs for installation, maintenance and
      termination of technology.

Q.    SPAN OF CONTROL. Startek will maintain a span of control no greater than
      [****] for supervisors during the term of this SOW. Startek will have no
      greater than one supervisor for every [****] active FTE's. Startek will
      staff the appropriate number of quality representatives to achieve a
      statistically valid sample size for measurement purposes during the term
      of this SOW.

R.    CONTINGENCY MIGRATION. Subject to the Change Management Process in the
      MSA, should Startek determine Program calls will be received/made from /to
      another [****] location, Startek shall notify AWS [****] in advance of
      such call routing change and such change will be at [****] sole and
      exclusive cost. The notification shall include Startek's migration plan
      recommendations that may include running parallel processes to guarantee
      KPIs are met.

      The foregoing does not apply to changes from one Startek location to
      another in situations involving force majeure or disaster recovery, or
      where calls are handled at an additional or another Startek location
      because of call volume or growth of the Program. In such cases, Startek
      shall provide AWS with [****] prior written notice, or notice as soon as
      reasonably possible. The parties will work together in good faith to
      resolve the situation.

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                                  ATTACHMENT B

                           KEY PERFORMANCE INDICATORS

METRIC                                      KPI

SERVICE LEVEL                               [****]call answered [****]
[****]

QUEST FOR EXCELLENCE/(AKA TRUE MOMENTS)     Targets provided [****]

CALL CONFORMANCE/CALL QUALITY               (TBD)

                                   DEFINITIONS

I.    SERVICE LEVEL

a.    Definition:

Service Level on a monthly average, [****] of the monthly calls offered to
Startek for the Program shall be answered within [****] of entering the agent
queue exiting the Vector Directory Number measured at the split skill level
(number of calls answered [****] divided by sum (answered plus abandoned in CC
splits)).

b.    Measurement:

For the purpose of calculating the monthly Service Level KPI, Startek will
monitor and track one half-hour interval call volume variance compared to the
mutually agreed to daily, and one half-hour interval forecast (Final (45-day)
Forecast). If the call volume variance in one half-hour is less than [****], the
one half-hour Service Level performance will be included in the monthly Service
Level KPI calculation. If the call volume variance in one half-hour is greater
than [****], the one half-hour Service Level performance will not be included in
the monthly Service Level KPI calculation if the Service Level for the one half
hour interval is less than [****]. If the Service Level for the day is less than
[****], AWS shall receive [****] on the call volume portion in default (total
calls answered times Provider's AHT times cost per minute) of the applicable
program bills equal to [****]. This [****] shall only be applied if actual call
volume offered is between [****]of the final forecast. This [****] shall be
[****] per month.

II.   CALL CONFORMANCE/CALL QUALITY

Targets will be set for the following:

-     CCEs: Overall quality score (% [****] resolved)

-     Provider Call Quality Group: Gap between Startek Quality Observes scores
      performed on Startek CCE's and AWS National Vendor Quality Team Observes
      scores performed on Startek CCEs.

a.    Definition:

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Subject to applicable laws and Section P- Quality Monitoring, and for the
purpose of evaluating call quality, Startek and AWS shall measure CCE call
quality using the following types of observations:

1.    AWS National Vendor Quality Team remote observations ("AWS NVQT Observes")
      and

2.    Startek Call Quality Group observations ("Startek Quality Observes")

In addition, joint AWS and Startek observations and Startek Team Leader
observations will take place, however, these observations shall be utilized for
coaching and educational purposes only, and shall not be included in the call
quality scores.

CCE call scoring criteria will be based upon the [****]Guidelines ("[****]
Guidelines") and the Customer Expectation Guide ("CEG"):

One Contact Resolution Guidelines

If any of the following occur, a call may be considered incorrectly handled
resulting in a "zero percent resolved" score. (Other competencies could cause a
call to be incorrectly handled but are dependent on the nature of the call).

      -     [****].

      -     [****].

      -     [****].

      -     [****].

      -     [****].

      -     [****].

      -        [****].

      -        [****].

      -        [****].

      -        [****].

      -        [****].

      -        [****].

      -        [****].

      -     [****]

In addition, the following CEG core competencies are evaluated as a means to
identify opportunities to improve call quality skill;

1.    Telephone etiquette

      a.    call opening/closing

      b.    demeanor/tone

      c.    language

      d.    contact skills

2.    Customer interaction and relationship

      a.    listening skills

      b.    communication skills

      c.    call handling

3.    Ownership: Information handling and knowledge

      a.    ownership/knowledge/decision making/problem solving

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      b.    accuracy of information

      c.    system use

      d.    adherence to process

Sampling Size and Methodology:

Startek's Call Quality Group and AWS' NVQT will apply, at minimum, the agreed
upon sampling as outlined below. The statistical sampling applied to the target
score will follow a random pattern ensuring the selection of calls observed
cover a broad spectrum (day of week, time of day, etc.) to prevent unequal
selection of particular individuals, teams, tours, or shifts.

Target Sample size as follows*:

1.    [****] of the active FTEs identified on the 45 day forecast

2.    Startek: [****] of the active FTE identified on the 45 day forecast

3.    Joint Observes: [****] of the active FTEs identified on the 45 day
      forecast

4.    Provider Team Leaders: [****] of the active FTEs identified on the 45 day
      forecast

* If the target sample size is not achieved, the parties will mutually agree on
how to obtain a reasonable sample size and process.

b.    Measurement:

Using the annual baseline target, AWS and Startek will meet quarterly to review
targets set for the purpose of driving continuous improvement or maintenance of
maximum efficiencies.

AWS will establish the annual baseline targets as set forth below for Startek:

1.    Review the fourth quarter's scores for the AWS and Startek Quality
      Observes scores.

2.    Remove the highest and lowest observation scores in that quarter.

3.    Of the remaining scores, the highest and lowest scores shall be used to
      calculate the variance.

4.    The variance shall be calculated by [****].

5.    The targets for the first quarter of the following year will be calculated
      by [****].

EXAMPLE:

PROVIDER [****]/CEG DECEMBER SCORES:

60,63,65,67,68

1     Eliminate 60 and 68.

2.    [****]

3.    Variance equals [****].

4.    [****]

c.    Reporting:

Startek will prepare reports to identify number of Startek Quality Observes
completed and performance on core competencies as set forth in the CEG and
[****] Guidelines.

Startek will provide reports that outline the sample size observed and the
scores for each category (Team Leaders, Call Quality Group, Client and Joint) as
outlined in section M - Reports.

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Startek's national quality manager or its representative and a representative of
AWS' NQT will co-host regular calibration sessions between AWS' NQT and
Startek's quality group. Calibration sessions are an integral part of increasing
knowledge and skill and ensuring the appropriate application of AWS' call
quality guidelines when scoring calls. During calibration sessions AWS and
Startek jointly review calls and discuss how each would score based on the CEG
and [****] Guidelines.

d.    Changes:

AWS and Startek recognize that scoring call quality is subjective, and that
various factors may affect the scoring process. These factors may include but
are not limited to:

-     Observation form

-     Customer Expectation Guide ("CEG")/[****] Guidelines

-     Reporting/scoring methods

When the quality evaluation process (e.g. scoring method, competency) changes to
the extent any of the factors change, AWS shall provide thirty (30) days notice
to Startek and targets shall be waived for the length of the training period and
the month following training completion. Startek shall have one month (or as
otherwise mutually agreed upon by AWS and Startek) to train all CCEs and one
month to use as a sample month. Measurement of targets will resume upon
completion of the sample month.

e.    New Sites:

AWS and Startek will negotiate a timeline when implementing call quality in a
new site affording Startek a target waiver of up to but no greater than [****]
per "Wave." Wave is defined as a planned quantity of scheduled training classes
conducted concurrently.

f.    Failure to Meet Quarterly Quality Target:

CCEs: Overall Quality Score (% resolved)

If Startek's call quality average is [****] or more below the quarterly target,
Startek shall implement an action plan, [****] involving all aspects of the
business that link to quality (i.e. training, operations, quality assurance) to
improve its quality scores which may include formal refresher training for those
employees requiring performance improvement. If Startek's call quality average
is below the established target for [****] consecutive quarters by [*****] or
more, Startek shall provide an action plan which is acceptable to AWS. AWS must
approve any formal retraining content and timing prior to retraining. Training
schedules will be co-coordinated and agreed upon with AWS, so as not to
negatively affect service levels resulting in missing Service Level KPI for the
day or month. Startek will demonstrate improvements in quality scores if
training schedule is greater than [****].

If AWS' national results are below [****] or more below AWS' national target,
then the provisions above under section f. Failure to Meet Quarterly Quality
Target will not apply.

Gap between Startek quality scores and AWS NQT scores

If the gap between the Startek quality scores and AWS NQT scores is more than
[****], Startek shall implement action plans to improve its quality score gap.
If the quality gap is greater than [****], Startek shall conduct formal
retraining to Startek's quality group [****]. Startek will demonstrate
improvements in quality scores if the retraining schedule exceeds [****]in
duration.

g.    Dispute resolution process for AWS NQT Observes, Startek Quality Observes,
Joint Observes and Team Leader observes scoring:

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In the event that the participants of AWS NQT and Startek QT monitoring sessions
are unable to reach consensus on the scoring of a particular call or calls, the
following process will be undertaken:

If and when there is an unresolved monitoring dispute between Startek and AWS,
the issue of scoring the call(s) will be escalated. AWS and Startek will have 5
days from the date of request to dispute the scoring of the call. If available,
the taped call will be forwarded to AWS' and Startek's national quality
managers. If the recorded call is no longer available, AWS and Startek will use
observation reports and any other notes associated with the call to resolve the
dispute. The quality managers will be responsible for notifying its respective
teams of the outcome and provide the necessary feedback.

In the event that the participants of a Joint Monitoring, Calibration, or a Team
Leader session are unable to reach consensus on the scoring of a particular call
or calls, the dispute resolution process will be undertaken and worked until
such time a consensus is achieved.

III.  QUEST FOR EXCELLENCE (FORMERLY KNOWN AS TRUE MOMENTS)

A.    Description:

Subject to applicable laws and for the purpose of soliciting feedback from AWS'
customers regarding CCE's performance, AWS utilizes a third party to survey its
customers on inbound customer care calls. AWS will provide the survey to Startek
and provide updates to the survey prior to implementation.

B.    Measurement

AWS will provide monthly overall Program Quest for Excellence results by center
for Startek, and AWS' national results. Startek shall receive its results
monthly in the form of a summary report measuring:

      1.    [****],

      2.    Representative index for excellence, and

      3.    Representative index for defects.

      Excellence and defects are defined as:

      -     Excellence is a response of "completely satisfied" or "very
            satisfied" to the following Quest for Excellence survey questions.

      -     Defects indicate a response of "not satisfied" or "somewhat
            satisfied" to the following Quest for Excellence survey questions.

Startek shall be measured on the Quest for Excellence survey questions listed
below.

      1.    [****] shall be measured by the following question:
            [****]

      2.    "Now I would like you to rate the [PROGRAMMER: IF "ONE" IN Q.11,
            INSERT "REPRESENTATIVE". IF "TWO OR MORE" IN Q.11, INSERT "LAST
            REPRESENTATIVE"] you spoke with in several areas. How would you rate
            the [PROGRAMMER: IF "ONE" IN Q.11, INSERT "REPRESENTATIVE". IF "TWO
            OR MORE" IN Q.11, INSERT "LAST REPRESENTATIVE"] on...[RANDOMLY
            ROTATE STATEMENTS.] Were you completely satisfied, very satisfied,
            somewhat satisfied, not very satisfied or not at all satisfied?"

            a.    Discussing information that was easy to understand

            b.    Fully explaining the options available to address your issue

            c.    Caring about your issue

            d.    Taking ownership of your issue

            e.    Making you feel important to AWS

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            f.    Being enthusiastic

            g.    Being respectful

Startek shall also receive actual customer verbatims taken by the surveyor for
its call centers. For the purpose of reporting target results, AWS' national
scores will be utilized for comparison to Startek's national scores.

AWS will provide quarterly target goals to Startek at the beginning of each
quarter. AWS and Startek will meet quarterly to review targets for the purpose
of driving continuous improvement. Survey results will be completed to assure a
statistically valid result, by program, by site, at the 90% confidence level and
the appropriate confidence interval.

Startek will be responsible for attaining the quarterly Quest for Excellence
Targets established for them at the beginning of each year based upon surveys by
program, by site, with a [****] level and the appropriate interval. Startek's
Quest for Excellence scores must be within [****] of its quarterly or annual
target. If Startek's scores are lower than [****], or the appropriate confidence
interval whichever is greater, of the target, then AWS' national results shall
be reviewed. If AWS' national results are below [****] of AWS' national target,
then Startek will not be responsible for the processes outlined in section C.

Failure to meet Quest for Excellence Target: If AWS' national Quest for
Excellence scores are within [****] of AWS' national target, then Startek will
follow the guidelines as set forth in Section C (Failure to meet Quest for
Excellence Target).

Example:

<TABLE>
<CAPTION>
                                 Provider     Provider                  Company      Company
                                 Quarterly    Quarterly      % Point    Quarterly    Quarterly    % Point
                                  Target       Result        Variance    Target       Result      Variance
                                 ---------    ---------      --------   ---------    ---------    --------
<S>                              <C>          <C>            <C>        <C>          <C>          <C>
[****]                            [****]       [****]         [****]      [****]       [****]      [****]
REP INDEX

% Excellence                      [****]       [****]         [****]      [****]       [****]      [****]

% Defects                         [****]       [****]         [****]      [****]       [****]      [****]
</TABLE>

REVIEW % [****] RESULTS:

-     Startek's % [****] quarterly result is [****] above target.

CONCLUSION:

Startek exceeds target.

REVIEW % EXCELLENCE RESULTS:

-     Startek's % Excellence is [****] below target.

HENCE:

-     Review AWS' % Excellence results.

-     AWS' % Excellence is [****] below target. Within [****] of target.

CONCLUSION:

-     Startek will follow the guidelines as set forth in Section C. Failure to
      meet Quest for Excellence Target exists if it does not meet at least two
      of the three Quest for Excellence targets.

REVIEW % DEFECTS RESULTS:

-     Startek's % Defects is [****] above target.

CONCLUSION:

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       21

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

Startek exceeds target.

When two of the three Quest for Excellence results are met, it will constitute
meeting the quarterly target. The example above illustrates Startek meeting the
quarterly target.

C.    Failure to Meet Quest for Excellence Target

Utilizing the survey guidelines above [****] confidence level and the
appropriate confidence interval), if Startek's Quest for Excellence average is
below [****] or the appropriate confidence interval, whichever is greater, for
[****] targets quarterly, Startek shall, [****] implement action plans involving
all aspects of the business that link to quality (i.e. training, operations,
quality assurance) to improve its Quest for Excellence scores, which may include
formal refresher training for areas of quality impacting Quest for Excellence
scores requiring performance improvement. Formal refresher training conducted
pursuant to this section C. shall not be included in the 4 hours per FTE per
month limitation.

If Startek's Quest for Excellence average is below the established target for
[****] quarters by more than [****] or the appropriate confidence interval,
whichever is greater, Startek shall provide a mutually agreeable action plan
which may include formal retraining of all CCEs and quality group [****]. AWS
must approve formal retraining content and timing prior to retraining.

Targets for Quest for Excellence shall be measured on a quarterly basis.

D.    Changes to Quest for Excellence.

AWS shall notify Startek within thirty (30) days of any changes to the Quest for
Excellence measurement questions or criteria. Upon notification, Startek will
have an additional thirty (30) days, or as other wise mutually agreed upon in
writing, to implement such changes.

IV. CONTINUOUS PERFORMANCE DEFAULT

      a.    Unless otherwise waived or cured as provided in this Section,
            Startek's failure to meet (or exceed) the same KPI for [****]
            measurement periods shall constitute Startek's failure to perform to
            the stated KPI ("Continuous Performance Default").

      b.    Company may as indicated in this paragraph, terminate this SOW for a
            Continuous Performance Default:

                  (1)   For Service Level, upon [****] prior written notice if
                        Startek fails, within that [****] period to cure the
                        Continuous Performance Default if the cure involves
                        hiring staff to support the Program, or

                  (2)   For Quest for Excellence, upon [****] days prior written
                        notice if Startek fails within that [****] period to
                        cure the Continuous Performance Default. AWS shall
                        provide status reports by site for the statistically
                        valid measurable months immediately following the
                        Continuous Performance Default, or

                  (3)   For Service Level, if the cure does not involve hiring
                        staff, upon [****] prior written notice if Startek
                        fails, within that [****] period to cure the Continuous
                        Performance Default.

      c.    Service Level shall be measured on a [****] basis. Such measurement
            shall exclude any days in which Startek was excused from meeting its
            KPIs as provided in this section. Notwithstanding the foregoing, at
            least [****] must be contained in the measurement period within the
            [****] in order for the [****] result to yield credible results.

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       22

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

      d.    Quest for Excellence shall be measured on a [****] basis.
            Notwithstanding the foregoing sentences, at least one statistically
            valid measurable month must be contained in the measurement period
            within the [****] in order for the [****] Result to yields credible
            results.

      f.    Startek shall be excused for failures to meet any KPI and shall not
            be in breach of this SOW if such failure is caused by any negligent
            act by AWS which is proven to be the cause of Startek's breach under
            this SOW.

V.    QUARTERLY RE-EVALUATION

      Within ten (10) business days after receiving the results for each
      quarter, the parties will meet to review the KPIs to determine if the KPIs
      are appropriate under the circumstances. At that time, the parties may
      mutually agree to any changes to the KPIs and amend the SOW accordingly.

VI.   KPI ESCALATION PROCEDURE

      a.    Notwithstanding anything to the contrary, if historical data,
            marketing information, competitors' offers and/or any other
            pertinent information ("KPI Data") would reasonably indicate a need
            to change a KPI, the parties shall mutually agree on that change and
            the effective date of such change in writing within thirty (30)
            days, or other mutually agreed upon time frame, of submission of
            such data.

      b.    If the parties are unable to agree on any change within such thirty
            (30) days, or other mutually agreed upon time frame, and a party
            reasonably believes a change is indicated based on KPI Data, the
            parties will use the Dispute procedures in the MSA to resolve the
            issue.

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       23

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

                                  ATTACHMENT C
                                PRICING SCHEDULE

A.  The following pricing applies to all work completed under this SOW:

    PRODUCTION MINUTE RATE

      The Production Minute rate, which shall be effective March 1 2004 through
      December 31 2006 shall include the following:

      1.    [****];

      2.    [****];

      3.    [****];

      4.    [****];

      5.    [****];

      6.    [****];

      A Production Minute is defined as [****]. The database element from the
      Call Management System used for billing purposes is "Staff-Time". [****]
      may also be used for situations when CMS cannot track the required billing
      time [****].

      The applicable Production Minute rate is dependent upon the actual number
      of Production Minutes billed in any month for AWS' Care, PrePaid and
      Receivables Management programs in aggregate.

      The pricing set forth below applies to the AWS Customer Care Program(s)
      covered under this SOW. All pricing is stated in US Dollars.

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       24

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

                    AWS PRODUCTION MINUTE RATE PRICING (PMR)

<TABLE>
<CAPTION>
Production Minute Rate (PMR)    Paid Tiered Production Minutes per Month
----------------------------    ----------------------------------------
<S>                             <C>
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
           [****]                                 [****]
</TABLE>

B.    ANCILLARY SCHEDULE

1.    Overtime and Holidays                                              [****]

2.    Training [****]                                                    [****]

3.    Inbound toll charges                                               [****]

4.    Clerical Support                                                   [****]

Reimbursable Expenses                                                    [****]

a.    Postage                                                            [****]

b.    Express Mail and Courier Services                                  [****]

c.    Reproduction of Training Materials - All material as
      related to [****].                                                 [****]

d.    Training Certification shall be included for resource to
      travel to needed training at no cost to AWS. [****] are
      reimbursable by AWS to Startek.

e.    Resolution Desk                                                    [****]

f.    Travel - [****]                                                    [****]

Startek will also provide a billing back-up binder on CD-ROM reasonably
detailing all specifics of billable items contained on any monthly bill. These
items shall include a description of any/all billed items:

-     Billing summary

-     Monthly summary of call center metrics

-     ACD billing reports

-     Training charges (include itemization of all training completed, hours,
      and attendance sheets)

-     Paid CCE vs attrition headcount

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       25

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

-     For all projects related to AWS' Call Center Program(s) which will require
      a Rough Order of Magnitude (ROM) or SOW, Startek will provide such
      documentation to AWS as soon as business requirements are understood and
      estimates or actuals can be provided.

B.    Invoice Process:

      Startek agrees to send on [****] or provide [****] an accurate summary of
      all [****] to AWS according to the billing procedures set forth in the
      MSA.

C.    Dispute Process:

      If required, AWS and Startek agree to use the Dispute process set forth in
      the MSA.

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       26

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

                                   Schedule 1

                                   Definitions

1.    Abandonment Rate: Total Calls Abandoned divided by Calls Offered.

2.    Accurate Invoices: Any invoice that accurately reflects the work, product
      or services completed in accordance with the contractual requirements
      reflected in the appropriately signed contract or Statement of Work
      document(s).

3.    Attrition Training: Training costs attributed to Turnover Employees. A
      Turnover Employee is defined as a new employee that has completed new hire
      training specifically to replace a trained former employee who had
      provided services under this SOW.

4.    Average Handle Time (AHT): is defined as the average amount of time it
      takes an agent (CCE) to process a call and will be defined based on the
      following data elements:

            [I_ACD_TIME+I_AUX_IN_TIME+I_AUX_OUT_TIME+I_ACDOTHER +I_ACW_TIME] /
            ACD_CALLS

5.    Average Speed of Answer (ASA): Average time a caller had to wait in queue
      before a CCE answers.

6.    Calls Abandoned: Total calls that are routed to the ACD switch at Startek
      that are not Calls Answered.

7.    Calls Answered: Calls answered by Startek's CCE's. Does not include calls
      sent to a busy signal, dead air or to a voicemail box.

8.    Calls Offered: Total calls that are routed to the ACD switch at Startek.

9.    CCE: Customer Care Employee

10.   Clerical: Activities directly related to data entry, faxing, mailing,
      copying, updating, typing, filing, counting, sorting tally forms, sales
      order forms and such other activities as are approved by AWS in writing.

11.   Dedicated Environment: Startek CCEs will not work on any non-AWS programs
      while working on this Program.

12.   Final Forecast: Number of forecasted calls for a given month determined by
      AWS call center management.

13.   Occupancy: Occupancy is defined as the percentage of time the Startek
      agent (or CCE) is logged into CMS handling calls (any and all components
      of Average Handle Time) plus fifteen (15) minutes of closed key time,
      compared to total time logged into CMS, and will be defined based on the
      CMS data elements as follows. The staffing model assumption shall be
      targeted at [****].

            100*(sum(hagent.TI_STAFFTIME - hagent.TI_AVAILTIME)/
            sum(hagent.TI_STAFFTIME))

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       27

<PAGE>

PORTIONS OF THIS EXHIBIT MARKED WITH AN "****" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

14.   Programming: Preparing computer systems for the implementation,
      administration, testing, report development and processing of Work under
      this SOW.

15.   Redhat: Startek subject matter experts temporarily assigned to assist with
      the start-up of a new site or program.

16.   Representative Training: New hire and supplemental training (minus
      attrition training)

17.   Service Level: The percent of Calls Answered in a set time (i.e. [****]
      the Calls Answered should be answered in [****]).

18.   Training Delivery: Trainer and facilitator hours.

19.   Training Development: Development of new hire, supplemental and new
      product training. Startek shall not bill AWS for Training Development
      unless Startek has obtained AWS' prior written consent to the Training
      Development.

20.   Unpaid Production Minutes: Unpaid Production Minutes include time
      associated with AWS directed modification and/or training intended to
      increase the capability of an agent or CCE and shall not be included in
      the monthly tally of billable Production Minutes.

                    AT&T Wireless Confidential & Proprietary
                      Use Pursuant to Company Instructions

                                       28exv10w33

 

Exhibit 10.33

MYOGEN, INC.

2003 EMPLOYEE STOCK PURCHASE PLAN

OFFERING

Adopted by the Board of Directors July 8, 2004

          In this document, capitalized terms not otherwise defined shall have the
same definitions of such terms as in the Myogen, Inc. 2003 Employee Stock
Purchase Plan.

     Grant; Offering Date.

	(a)	 	The Board hereby authorizes a
series of Offerings pursuant to the terms of this
Offering document.
	 
	(b)	 	The Initial Offering shall begin
on August 1, 2004 and shall end on July 31, 2006,
unless terminated earlier as provided below.
Thereafter, an Offering shall begin on the day after
the last Purchase Date of the immediately preceding
Offering. The first day of an Offering is that
Offering’s “Offering Date.” Each Offering shall be
twenty-four (24) months in duration, with four (4)
Purchase Periods each of which shall be six (6) months
in length. Except as provided below, a “Purchase
Date” is the last day of a Purchase Period or of an
Offering, as the case may be. The Initial Offering
shall consist of four (4) Purchase Periods, with the
first Purchase Period ending on January 31, 2005, the
second Purchase Period ending on July 31, 2005, the
third Purchase Period ending on January 31, 2006, and
the fourth Purchase Period ending on July 31, 2006.
	 
	(c)	 	Notwithstanding the foregoing:
(i) if any Offering Date falls on a day that is not a
Trading Day, then such Offering Date shall instead
fall on the next subsequent Trading Day, and (ii) if
any Purchase Date falls on a day that is not a Trading
Day, then such Purchase Date shall instead fall on the
immediately preceding Trading Day.
	 
	(d)	 	Prior to the commencement of any
Offering, the Board may change any or all terms of
such Offering and any subsequent Offerings. The
granting of Purchase Rights pursuant to each Offering
hereunder shall occur on each respective Offering Date
unless prior to such date (i) the Board determines
that such Offering shall not occur, or (ii) no shares
of Common Stock remain available for issuance under
the Plan in connection with the Offering.
	 
	(e)	 	If the Company’s accountants
advise the Company that the accounting treatment of
purchases under the Plan has changed in a manner that
the Company determines is detrimental to its best
interests, then each Offering hereunder that is then
ongoing shall terminate as of the next Purchase Date
(after the purchase of stock on such Purchase Date)
under such Offering.
	 
	(f)	 	Notwithstanding anything in this
Section 1 to the contrary, if on the first day of a
new Purchase Period during the Offering the Fair
Market Value of a share of Common Stock is less than
it was on the Offering Date for that Offering, then
that Offering shall immediately terminate and that day
shall become the Offering Date of a new Offering.

 

 

	 	 	Eligible Employees in the terminated Offering shall
automatically be enrolled in the new Offering that
starts on such day.

     Eligible Employees.

	(g)	 	Each Employee of the Company or
of a Subsidiary incorporated in the United States on
the Offering Date of an Offering hereunder who has
been an Employee of the Company or a Subsidiary for a
continuous period ending on the applicable Offering
Date of at least ninety (90) days (an “Eligible
Employee”), shall be granted a Purchase Right on the
Offering Date of such Offering.
	 
	(h)	 	Notwithstanding the foregoing,
the following Employees shall not be Eligible
Employees or be granted Purchase Rights under an
Offering:

                    (i) part-time or seasonal Employees whose customary employment is less
than twenty (20) hours per week or less than five (5) months per calendar year;

                    (ii) five percent (5%) stockholders (including ownership through
unexercised and/or unvested stock options) as described in Section 6(c) of the
Plan; or

                    (iii) Employees in jurisdictions outside of the United States if, as of
the Offering Date of the Offering, the grant of such Purchase Rights would not
be in compliance with the applicable laws of any jurisdiction in which the
Employee resides or is employed.

	(i)	 	Notwithstanding the foregoing,
each person who first becomes an Eligible Employee
during an Offering shall receive, on the day after the
first Purchase Date during that Offering, which occurs
after the date such person becomes an eligible
employee, a Purchase Right under such Offering, which
Purchase Right shall thereafter be deemed to be a part
of the Offering. Such Purchase Right shall have the
same characteristics as any Purchase Rights originally
granted under the Offering except that:

                    (i) the date on which such Purchase Right is granted shall be the
“Offering Date” of such Purchase Right for all purposes except for the
application of the provision of Section 1(f) above (the application of which
shall be determined only by using the Offering Date of the ongoing Offering),
including determination of the exercise price of such Purchase Right; and

                    (ii) the Offering for such Purchase Right shall begin on its Offering Date
and end coincident with the end of the ongoing Offering.

     Purchase Rights.

	(j)	 	Subject to the limitations herein
and the Plan, unless a lower percentage has been set
by the Board or a committee thereof prior to the
commencement of the Offering, a Participant’s Purchase
Right shall permit the purchase of the number of shares of Common Stock purchasable with up to twenty
percent (20%) of such Participant’s Earnings paid
during the period of such Offering beginning
immediately after such Participant first commences
participation; provided, however, that no Participant
may have more than twenty percent (20%) of such
Participant’s Earnings applied to purchase shares of
Common Stock under all ongoing Offerings under the
Plan and all other plans of the Company and Related
Corporations that are intended to qualify as Employee
Stock Purchase Plans.

 

 

	(k)	 	For Offerings hereunder,
“Earnings” means the base compensation paid to an
Eligible Employee, including all salary and wages
(including amounts elected to be deferred by such
Eligible Employee, that would otherwise have been
paid, under any cash or deferred arrangement or other
deferred compensation program established by the
Company or a Related Corporation), but excluding
overtime pay, commissions, bonuses, and other
remuneration paid directly to such Eligible Employee,
profit sharing, the cost of employee benefits paid for
by the Company or a Related Corporation, education or
tuition reimbursements, imputed income arising under
any Company or Related Corporation group insurance or
benefit program, traveling expenses, business and
moving expense reimbursements, income received in
connection with stock options, contributions made by
the Company or a Related Corporation under any
employee benefit plan, and similar items of
compensation.
	 
	(l)	 	Notwithstanding the foregoing,
the maximum number of shares of Common Stock that a
Participant may purchase on any Purchase Date in an
Offering shall be such number of shares as has a Fair
Market Value (determined as of the Offering Date for
such Offering) equal to (x) $25,000 multiplied by the
number of calendar years in which the Purchase Right
under such Offering has been outstanding at any time,
minus (y) the Fair Market Value of any other shares of
Common Stock (determined as of the relevant Offering
Date with respect to such shares) that, for purposes
of the limitation of Section 423(b)(8) of the Code,
are attributed to any of such calendar years in which
the Purchase Right is outstanding. The amount in
clause (y) of the previous sentence shall be
determined in accordance with regulations applicable
under Section 423(b)(8) of the Code based on (i) the
number of shares previously purchased with respect to
such calendar years pursuant to such Offering or any
other Offering under the Plan, or pursuant to any
other Company or Related Corporation plans intended to
qualify as Employee Stock Purchase Plans, and (ii) the
number of shares subject to other Purchase Rights
outstanding on the Offering Date for such Offering
pursuant to the Plan or any other such Company or
Related Corporation Employee Stock Purchase Plan.
	 
	(m)	 	The maximum aggregate number of shares of Common Stock available to be purchased by
all Participants under an Offering shall be the number
of shares of Common Stock remaining available under
the Plan on the Offering Date. If the aggregate
purchase of shares of Common Stock upon exercise of
Purchase Rights granted under the Offering would
exceed the maximum aggregate number of shares
available, the Board shall make a pro rata allocation
of the shares available in a uniform and equitable
manner.
	 
	(n)	 	Notwithstanding the foregoing,
the maximum number of shares of Common Stock that a
Participant may purchase on any Purchase Date during
any Offering shall not exceed Ten Thousand (10,000) shares.

     Purchase Price.

The purchase price of shares of Common Stock under an Offering shall be the
lesser of: (i) eighty-five percent (85%) of the Fair Market Value of such
shares of Common Stock on the applicable Offering Date, or (ii) eighty-five
percent (85%) of the Fair Market Value of such shares of Common Stock on the
applicable Purchase Date, in each case rounded up to the nearest whole cent per
share.

 

 

     Participation.

	(o)	 	If an Eligible Employee intends
to participate in an Offering, such Eligible Employee
shall elect his or her payroll deduction percentage on
such enrollment form as the Company provides. The
completed enrollment form must be delivered to the
Company prior to the Offering Date of the applicable
Offering, unless a later time for filing the
enrollment form is set by the Company for all Eligible
Employees with respect to a given Offering. Payroll
deduction percentages must be expressed in whole
percentages of Earnings, with a minimum percentage of
one percent (1%) and a maximum percentage of twenty
percent (20%). Except as provided in paragraph (e)
below with respect to the Initial Offering,
Contributions may be made only by way of payroll
deductions.
	 
	(p)	 	A Participant may increase or
decrease his or her participation level during a
Purchase Period. A Participant may increase or
decrease (including a decrease to zero percent (0%))
his or her participation level only once during a
Purchase Period. Any such increase or decrease in
participation level shall be made by delivering a
notice to the Company or a designated Subsidiary in
such form as the Company provides prior to the ten
(10) day period (or such shorter period of time as
determined by the Company and communicated to
Participants) immediately preceding the next Purchase
Date of the Purchase Period for which it is to be
effective.
	 
	(q)	 	A Participant may withdraw from
an Offering and receive a refund of his or her
Contributions (reduced to the extent, if any, such
Contributions have been used to acquire shares of
Common Stock for the Participant on any prior Purchase
Date) without interest, at any time prior to the end
of the Offering, excluding only each ten (10) day
period immediately preceding a Purchase Date (or such
shorter period of time determined by the Company and
communicated to Participants), by delivering a
withdrawal notice to the Company or a designated
Subsidiary in such form as the Company provides. A
Participant who has withdrawn from an Offering shall
not again participate in such Offering, but may
participate in subsequent Offerings under the Plan in
accordance with the terms of the Plan and the terms of
such subsequent Offerings.
	 
	(r)	 	Notwithstanding the foregoing or
any other provision of this Offering document or of
the Plan to the contrary, neither the enrollment of
any Eligible Employee in the Plan nor any forms
relating to participation in the Plan shall be given
effect until such time as a registration statement
covering the registration of the shares under the Plan
that are subject to the Offering has been filed by the
Company and has become effective.
	 
	(s)	 	Notwithstanding the foregoing or
any other provision of this Offering document or of
the Plan to the contrary, with respect to the Initial
Offering only, each Eligible Employee who is employed
on the Initial Offering Date automatically shall be
enrolled in the Initial Offering, with a Purchase
Right to purchase up to the number of shares of Common
Stock that are purchasable with 20% of the Eligible
Employee’s Earnings, subject to the limitations set
forth in Section 3(c)-(f) above. Each Eligible
Employee shall be provided a certain period of time,
as determined by the Company in its sole discretion,
within which to elect to authorize payroll deductions
for the purchase of shares during the Initial Offering
(which may be for a percentage that is less than or
equal to 20% of the Eligible Employee’s Earnings).

 

 

	 	 	If an Eligible Employee elects not to authorize
payroll deductions, then the Eligible Employee shall
not purchase any shares of Common Stock during the
Initial Offering. After the end of the Initial
Offering, in order to participate in any subsequent
Offerings, an Eligible Employee must enroll and
authorize payroll deductions prior to the
commencement of the Offering, in accordance with
paragraph (a) above; provided, however, that once an
Eligible Employee enrolls in an Offering and
authorizes payroll deductions (including in
connection with the Initial Offering), the Eligible
Employee automatically shall be enrolled for all
subsequent Offerings until he or she elects to
withdraw from an Offering pursuant to paragraph (c)
above or terminates his or her participation in the
Plan.

     Purchases.

Subject to the limitations contained herein, on each Purchase Date, each
Participant’s Contributions (without any increase for interest) shall be
applied to the purchase of whole shares, up to the maximum number of shares
permitted under the Plan and the Offering.

     Notices and Agreements.

Any notices or agreements provided for in an Offering or the Plan shall be
given in writing, in a form provided by the Company, and unless specifically
provided for in the Plan or this Offering, shall be deemed effectively given
upon receipt or, in the case of notices and agreements delivered by the
Company, five (5) days after deposit in the United States mail, postage
prepaid.

     Exercise Contingent on Stockholder Approval.

	(t)	 	The Purchase Rights granted under
an Offering are subject to the approval of the Plan by
the stockholders of the Company as required for the
Plan to obtain treatment as an Employee Stock Purchase
Plan.

     Offering Subject to Plan.

          Each Offering is subject to all the provisions of the Plan, and the
provisions of the Plan are hereby made a part of the Offering. The Offering is
further subject to all interpretations, amendments, rules and regulations which
may from time to time be promulgated and adopted pursuant to the Plan. In the
event of any conflict between the provisions of an Offering and those of the
Plan (including interpretations, amendments, rules and regulations which may
from time to time be promulgated and adopted pursuant to the Plan), the
provisions of the Plan shall control.

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