Document:

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                                                                   EXHIBIT 10.23

                                                             [LOGO OF RAINMAKER]

                                                         RAINMAKER SYSTEMS, INC.
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                                          Hewlett-Packard Express Services (HPE)

                                                                     SCHEDULE- 4
                                        OPERATIONAL PLAN/BUSINESS RULES DOCUMENT
                                  TO SERVICE SALES OUTSOURCING PARTNER AGREEMENT

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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[LOGO OF HP invent]                                          [LOGO OF RAINMAKER]
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                                                         Business Rules Document

Table of Contents
1.   General .........................................................     3
2.   Marketing .......................................................     6
3.   Operations ......................................................     7
4.   Sales ...........................................................    11
5.   Entitlement .....................................................    13
6.   Other Client policies ...........................................    14
7.   Term/Suspension/Termination .....................................    14
8.   Fees/Discounts/Margins ..........................................    15
9.   Data Communications Procedures ..................................    16
10.  Marketing Communications ........................................    17
11.  Program Related Contacts ........................................    17
12.  Update Schedule .................................................    18

13.  Attachments--Under Separate Cover
       HPE Business Process
       HPE Contact Strategy
       HPE Service Agreement
       HPE Monthly Consolidated PO Letter
       HPE Lead Routing Process
       HPE Data Transfer Schedule
       HPE E-pack File Upload Process

Rainmaker Systems             HPES Business Rules            Rev 7/25/02       2

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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                                                         Business Rules Document

1.        General

     1.1. Effective date of contract 9/25/00

          9/25/00

     1.2. Contract signing date 9/25/00

     1.3. Targeted start date

          November 9, 2000

     1.4. Client address

          Hewlett-Packard
          8000 Foothills Blvd. M/S 5637
          Roseville, CA 95747

     1.5. Purpose

          Rainmaker will perform the sales activities of renewing and attaching
          support agreements and post warranty support agreements for customers
          in the HP small and medium market segments. The product offering that
          Rainmaker will be selling consists of support (deliverables), which
          have not previously been available as packaged services-Post Warranty
          "Supportpacks." Multiple "Supportpacks" with different support levels
          may be available for each product. Our goal for the business design of
          this outsource will include driving lower end customers to the web for
          renewal and Supportpack purchase and focus outbound activities on
          larger customers.

Rainmaker Systems             HPES Business Rules            Rev 7/25/02       3

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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                                                         Business Rules Document

     1.6. Definitions

          .    Post Warranty Supportpack--Provides service to customers after
               the original standard warranty of the product has expired.

          .    E-pack Supportpack--Supportpack processed/sold via the Internet.
               (This is what HPES will be selling). E-pack's can be either a
               Supportpack (warranty enhancement) or a Post-Warranty Supportpack
               (post warranty support).

          .    02--This refers to the types of support that HP previously sold
               which can be renewed with an applicable Supportpack. When PW
               Supportpacks are not available, HP will continue to market the 02
               support services.

          .    Installed Base--HP's customers with existing post warranty
               support, either 02 or Supportpack.

          .    Registration/Attachment--Customers who have registered their
               hardware product but have not purchased Post Warranty support.
               Expiration dates of standard warranty support on these customers
               are calculated at 1 year after the registration or purchase date,
               as provided by the customer. Netservers may be 3 years.

          .    Denial List--Also referred to as the "Restricted Party List" is a
               list of individuals and/or businesses with which HP has declined
               to do business. (Please refer to section 6.3 of this Business
               Rules document for further details)

          .    Priority On-Site Service--Designed for production-critical
               applications, this support level provided HP's best possible
               response between 8:00 am and 9:00 p.m., Monday through Friday. HP
               will arrive on site to begin hardware maintenance within 4 hours
               for calls received between 8:00 am and 5:00 pm local time. For
               sites located within 100 miles of a primary HP Support
               Responsible Office.

          .    Next-Day On-Site Service--This service level is designed for
               customers who want the convenience of on-site service, but do not
               require HP's fastest response time. HP will arrive on-site to
               begin hardware maintenance between 8:00 am and 5:00 pm local
               time, Monday through Friday, during the next working day after
               the day the call is received. This applies to sites located
               within 100 miles of a primary HP Support Responsible Office.

          .    4 hour On-Site, 24x7 Service--Provides HP's best possible
               response time 24 hours per day. An HP authorized representative
               will arrive at the customer site to begin hardware maintenance
               service within four hours of receipt of call, including HP
               holidays, for sites located within 100 miles of the HP Support
               Responsible Office.

     1.7. License Parameters

          Target market

          Commercial, Mid-Market, Small-Office/Home Office customers as listed
          in the following HP databases:
          Installed Base
          Registration/Attachment
          HP PAK database (Supportpack registration database)

Rainmaker Systems           HPES Business Rules              Rev 7/25/02       4

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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                                                         Business Rules Document

          1.7.1. Territory

                 Non-exclusive territory for sales is the USA

          1.7.2. Product/Services

                 Services Sold:

                    |X|  Post Warranty Supportpack (Levels of service described
                         in "Definitions.")

                    |X|  Supportpack Warranty Enhancements and/or promotions as
                         they become available from HP.

   *Other products will be added as the become available from HP to Rainmaker

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------------
          Product                Type        Data Rcvd     HPE Sales Start     Margin     Target Attainment
                                              from HP           Date                            Rate
-------------------------------------------------------------------------------------------------------------
<S>                            <C>           <C>           <C>                 <C>        <C>
Laser Jet                       Attach         11/00          11/09/00          [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Design Jet                      Attach         11/00          11/09/00          [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Desktop PC                      Attach         11/00          11/09/00          [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Net Servers                     Attach        Pending                           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Storage Devices                 Attach        Pending                           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Laser Jet                      02 Renew        11/00            11/00           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Design Jet                     02 Renew        11/00            11/00           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Desktop PC                     02 Renew        11/00            11/00           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Net Servers                    02 Renew        11/00            11/00           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Storage Devices                02 Renew        11/00            11/00           [ ]              [ ]
------------------------------------------------------------------------------------------------------------
Laser Jet                      SP Renew        1/01             2/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Design Jet                     SP Renew        1/01             2/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Desktop PC                     SP Renew        1/01             2/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Net Servers                    SP Renew        1/01             2/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
Storage Devices                SP Renew        1/01             2/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
High End Software Support        Renew         1/01             2/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
NetServer Software Support      Attach         11/01            11/01           [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
LJ Enhancement                  Attach         4101             4/01            [ ]              [ ]
-------------------------------------------------------------------------------------------------------------
CarePAQ Products                Renew,          TBD              TBD            [ ]              [ ]
                                Attach,
                                Rescue,
                               Warranty
                               Extension
-------------------------------------------------------------------------------------------------------------
</TABLE>

Rainmaker Systems           HPES Business Rules              Rev 7/25/02       5

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

           1.7.3.  Restricted accounts

             [   ] accounts are restricted from Rainmakers sales opportunity. As
             defined in the "Data" section of this document, these accounts will
             be eliminated from the data/records that Rainmaker receives from HP
             prior to delivery to Rainmaker. If Rainmaker sees any [     ]
             accounts, they should not be marketed to.

             Other named accounts as defined may also be eliminated from the
             data prior to delivery from HP. At times, accounts will need to
             move back to HP to be consolidated with other agreements. Requests
             from HP direct to have an account removed from the HPE opportunity
             database will be made to the HPE Sr. Sales Manager and/or Sales
             Manager. HPE will then flag the account in its database as "named "
             and all marketing and contact will cease.

             Rainmaker may market to some of HP's "named" accounts for the
             attachment opportunities. Those not flagged by HP as a "Do not
             market to" account.

           1.7.4.  Third Party Agreements

             The sale of HP Services through HPe is a direct relationship model:
             End-user to HP (HPe). If a customer wishes for a 3rd party to
             handle the billing for their services, then the end-user can simply
             provide HPe the address and contact for the billing. Collections
             for this account then would be from the 3rd party. However, renewal
             sales/marketing motions should be with the end-user, and not to the
             3rd party.

     1.8.  DBA

           "Hewlett-Packard Express Services" (HPE)

     1.9.  Process

           Please refer to HPE Business Process flow attached.

     1.10.         Funding

           1.10.1. Start-Up

              [                                               ]

           1.10.2. Marketing

              [                                               ]

2.         Marketing

     2.1.  License to use Client Marks

           Section 5F and 5G of Service Sales Outsourcing Partner Agreement

     2.2.  Ownership of Client Marks

           Section 5F and 5G of Service Sales Outsourcing Partner Agreement

Rainmaker Systems           HPES Business Rules              Rev 7/25/02       6

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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                                                         Business Rules Document

     2.3.  Use and display of Client Marks

           Section 5F and 5G of Service Sales Outsourcing Partner Agreement

     2.4.  HP Contact Strategy

           Rainmaker will provide HP with a contact strategy covering for HPE
           marketing for all customer and product segments applicable as part of
           the contracted marketing services. Please refer to the HPE Contact
           Strategy presentation attached.

     2.5.  Opt-Out Information

           Customers requesting to be removed from marketing will be managed in
           the following manner:

           The customer request will be noted, dated, and "method" of preferred
           communications will be flagged in system. All other methods will be
           flagged as "do not market".

           Rainmaker systems will provide weekly marketing opt-out reports to HP
           including customer's first, last name, direct phone number, mailing
           address, email address (if known) and FAX number (if known). The
           report will also contain the media types that the customer chose to
           be removed.

3.         Operations

     3.1.  Reports

           Standard reports including, but not limited to sales activity,
           retention/renewal rates, lost business reports and forecasts.
           (Sales-Out and Consolidated PO) These reports are to be provided
           monthly. Additional reports may be requested and will be provided as
           mutually agreed upon.

     3.2.  Returns

           Returns of Supportpacks are accepted up to 30 days from purchase by
           the end-user. Rainmaker may issue credits to the customer within 60
           days of product purchase. HP will issue credit to Rainmaker up to 60
           days from purchase by the end-user. No credits will be issued to
           Rainmaker after 60 days from the end-users purchase date and no
           credits will be pro-rated. Exceptions for the return process may be
           requested to [             ].

     3.3.  Fulfillment

           Rainmaker will be responsible for distributing the Order Confirmation
           to any customer with no record of email or fax. This document will be
           provided in hard copy by either fax or mail.

           Accounting

     3.4.  Accounts Receivable

           If Rainmaker does not receive payment from the end-user within
           standard terms and collection policies, or payment terms have been
           violated by the end-user, HP has authorized Rainmaker to cancel the
           customer's entitlement. The cancellation of entitlement will be
           processed through the

Rainmaker Systems           HPES Business Rules              Rev 7/25/02       7

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

           E-pack tool as well as Rainmaker's standard return process. HP will
           credit Rainmaker if entitlement is canceled within 60 days of
           purchase.

           If cancellation of entitlement occurs after 60 days past the order
           date, Rainmaker will send an e-mail message to [         ] with a
           copy to [         ] advising of the cancellation. HP will unentitle
           the customer manually in the HP system. No credit is to be processed
           or received under this condition.

           3.4.1. Bad Debt

           HP will send an E-mail to Rainmaker accounts receivable [       ]
           indicating which accounts are considered bad debt. Rainmaker will
           flag these accounts as bad debt in the Rainmaker system, and will
           cease all marketing efforts. In the event that Rainmaker writes off
           an HPE customer account as bad debt, Rainmaker will e-mail that
           information to the Hewlett-Packard contact, [        ].

           3.4.2. Credit

           If an HPE customer does not call and a credit balance remains, a
           refund check will be issued from HPE and mailed to the customer upon
           confirmation of payment for the original order.

     3.5.  Payments

           3.5.1.  Misrouted Payments to HP

           (Those payments that have posted /reg'd in RMKR systems but customer
           submitted payment to HP)

              HP will send an email to RM (payments@hpexpresss-services.com)
              that will include some or all of the following to identify a
              payment:

                   .   Customer name

                   .   Check Number

                   .   Invoice Number

                   .   Payment Amount

                   .   Receipt Date

              Rainmaker Systems will immediately post payment to the customers
              account upon receipt of the email to ensure the customer does not
              fall into a collections status.

              HP will issue a credit memo to Rainmaker Systems for misdirect and
              will email a copy to payments@hpexpress-services.com. The credit
              memo should include the above listed information to use as a
              reference to enable Rainmaker to reconcile these credits to the
              customers order.

           3.5.2. Direct Payments to HP

           (Those payments that the customer has submitted directly to HP but
           RMKR has not posted /reg'd the sale.)

Rainmaker Systems           HPES Business Rules              Rev 7/25/02       8

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

         HP will send an email to RM (paymentsahpexRresss-services.com) that
         will include some or all of the following to identify a payment:

             .  Customer name

             .  Check Number

             .  Payment Amount

             .  Receipt Date

         Rainmaker Systems will immediately complete the order in the system,
         register the order in E-pack and send the customer the email/fax
         confirmation with T's and C's. Rainmaker will confirm registration by
         sending Betsy Bender and Daniel Welz a confirmation email with the ORA
         (E-pack) number. Rainmaker will register these orders with special
         payment terms to avoid the customer falling into collection status.

         HP will issue a credit memo to Rainmaker Systems for any direct
         payments received. The memo should include the invoice number and
         customer check number to use as a reference to enable Rainmaker to
         reconcile these credits to the customers order. If the credit memo does
         not include applicable data, HP may provide Rainmaker with individual
         check copies.

3.5.3.   Misrouted Payments to Rainmaker

         (Those payments that an HP customer has submitted, in error, to the
         Rainmaker address for a product/service HPE did not sell)

         If Rainmaker receives payment from a customer for HP services that HPE
         did not sell, an email will be sent to [        ] and [          ]
         informing them that a customer has misrouted their payment. The email
         will include some or all of the following information:

             .  Customer name

             .  Check Number

             .  Invoice Number (provide on stub of check)

             .  Payment Amount

             .  Receipt Date

         Rainmaker Cash Management will forward via mail any live checks
         received from customers that do not belong to Rainmaker to:
         Hewlett-Packard, Attn: Accounts Receivable, 8000 Foothills Blvd., MS
         5512, Roseville, CA 95757-5512.

         If payment is received through Rainmaker's lock box and payment does
         not belong to Rainmaker a check will be processed for Hewlett-Packard
         and mailed to: Hewlett-Packard, File 71195, San Francisco, CA
         94160-1195. Checks will be processed and mailed weekly. If customer
         encloses any additional information, Rainmaker will include the
         information on the check stub of the check issued to HP. This
         information may include the following:

Rainmaker Systems           HPES Business Rules              Rev 7/25/02       9

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

             .  Customer Name

             .  Check Number

             .  Invoice Number

             .  Payment Amount

             .  Receipt Date

         3.5.4. Refund Checks to Customers

         When HPE mails any refund check to a customer a form will be filled out
         explaining the type of refund.

         This form is addressed; Dear Valued Hewlett-Packard Express Services
         Customer and includes this information; Enclosed please find refund
         check #_______ in the amount of $_______, in payment of the following.
         (One of these will be checked to indicate type of refund:)

             .  Refund of duplicate payment on HPE Invoice #

             .  Refund of overpayment on HPE invoice #

             .  Refund of excess sales tax paid on HPE Invoice #

             .  Refund of credit balance on account o Other:

         The closing on the form states: If you have questions, you may contact
         [            ]. Hewlett-Packard Express Services.

         3.5.5. Lost Deals

         Hewlett-Packard's Program Manager will review the Lost Deals list
         provided by HPE Sales Manager and advise the HPE Sales Manager of any
         changes. The HP Program Manager will forward the approved list of lost
         deals and agreed lost deal reimbursement amount to the HPE Sales
         Manager. Once the HP Program manager has given final approval a check
         from HP will be cut and forwarded to Rainmaker accounting.

    3.6. Invoicing

         Invoices shall reflect the HP logo, but will reflect a remit to address
         equal to Rainmaker Systems. Invoice numbers will begin with HPE, to
         allow HP Accounts Receivable to easily identify payments sent to HP
         corporate in error.

    3.7. Monthly Consolidated PO

         Rainmaker's monthly consolidated PO will not be required by HP prior to
         sending an invoice for services. Rainmaker will use its consolidated PO
         for reconciliation purposes against the E-pack report. Rainmaker will
         use PO numbering logic as stated in the Purchase Order Table
         detailed/attached in section 6.1.2 of this document. The
         monthly-consolidated PO will include all orders placed ("posted") by
         Rainmaker that have also been entered into HP's E-pack tool for
         entitlement. Those orders that Rainmaker places ("posts") after 3:00 pm
         on the last business day

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      10

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

         of the month will be rolled over into the following months Consolidated
         PO. Credits and/or cancellation for those orders "posted" in the active
         month (same month as the order posted) will appear as "order placed
         then cancelled" and no credit process will be necessary. Cancellations
         placed in the month following order posting will appear as a credit on
         that months invoice. Please refer to the HPE Consolidated PO Letter
         attached for PO numbering rules.

    3.8. Tax

         3.8.1.   Valid Reseller License

                  Rainmaker will apply for resale certificates in those states
                  that presently consider hardware support taxable. Until this
                  process is complete and a valid resale certificate is provided
                  to HP, Rainmaker will not be charging tax on all orders and
                  will therefore be responsible for sales tax charges from HP
                  for agreements sold in those states that consider hardware
                  support taxable. As product or service lines are added to the
                  program, Rainmakers accounting team will ensure compliance.

          3.8.2.  Taxware/Tax Codes

                  The tax code for Supportpacks, as specified by HP is as
                  follows:

                  Hardware Product: 04090 Software Support: 04070

    3.9.  Funding

          3.9.1.  Start-Up funding

                  [                                                 ]

          3.9.2.  Initial Marketing funding

                  [                                                 ]

4.        Sales

    4.1.  Renewals(Installed Base 02 customers):

             .   Rainmaker will begin selling in November 2000 on February 2001
                 renewals

             .   Start Date of the Supportpack will be generated as the
                 "Expiration Date" + 1 day.

             .   HP will provide a new Installed base listing in March for
                 incremental business opportunities. This list will include new
                 business booked by HP after the November file was provided to
                 RMKR. This list will include new business processed for
                 November 00-January 01, expiring November `01- January `02. It
                 will also include additional opportunities identified for RMKR.

             .   New, "incremental" 02 Renewal data/records will be sent to HPE
                 quarterly as per the data transfer schedule discussed in
                 section 10.1 of this document.

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      11

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

     4.2. Supportpack Renewals:

                 .   The Installed Base renewal opportunities include LaserJet,
                     DesignJet, Desktop, Net-Server and Storage device product
                     opportunities.

                 .   HP has marketed to renewal customers through December.
                     Rainmaker will begin calling in November 00' on January `01
                     expirations.

                 .   New, "incremental" Supportpack Renewal data/records will be
                     sent to HPE quarterly as per the data transfer schedule
                     discussed in section 10.1 of this document.

          4.2.1.     HP/Boise Call Center Leads

                     .   HP/Boise will send qualified leads via warm phone
                         transfer from their call center to HPE.

                     .   These leads will be qualified customers ready to
                         purchase a Supportpack agreement. Customers not ready
                         to purchase and interested in a price quote only, will
                         be routed via e-mail.

                     .   For in-warranty leads the calls will be directed to
                         877-271-3113. For out-of-warranty leads the calls will
                         be directed to 877-271-3117.

                     .   If there is no HPE customer service agent available the
                         HP/Boise sales rep can either leave a voicemail asking
                         HPE to call the customer or send an e-mail to
                         INWTY@hpexpress-services.com for in-warranty leads or
                         NOWTY@hpexpress-services.com for out-of-warranty leads
                         asking the HPE customer service agent to call the
                         customer. If a message is received by HPE either by
                         phone or e-mail no later than 3:30 pm PST, HPE will
                         return the call to the customer that same day. If a
                         message is received later than 3:30 pm PST, the call
                         will be returned the following morning.

                     .   HP Express Services has a goal of no more than a [ ]
                         abandon rate. This goal is based on initial, limited
                         data. Upon further information received from HP, HP
                         Express Services and HP will agree on a standard
                         service level.

     4.3. Post Warranty Registration/Attachments:

                 .   Rainmaker will begin contacting customers from the
                     registration database in November 2000.

                 .   The records included in this data are customers who have
                     purchased product less than one year ago.

                 .   Those registration customers with a standard warranty
                     expiration falling within the months of May-Oct 2000 have
                     been marketed to by HP for 02 support services and
                     Rainmaker is eligible to market to these customers, given
                     that we are marketing a new offering of Supportpack
                     services.

                 .   Rainmaker has received registration data for those
                     customers with standard warranty expirations falling in the
                     months of Nov-Dec 2000 and Jan-April 2001. HP has not
                     marketed to these customers.

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      12

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

                 .   New, "incremental" PW Registration/Attachment data/records
                     will be sent to HPE quarterly as per the data transfer
                     schedule discussed in section 10.1 of this document.

     4.4. Price/Proration/Reinstatement

                 .   Pricing is always the standard list price unless previously
                     agreed upon by HP. Any quantity discounts or special
                     discounts must be approved by HP. [            ]

                 .   Agreements will not be pro-rated. The Supportpack purchased
                     determines the term (start and end) of the contract.

                 .   There are no re-instatement fees for those customers who's
                     agreements have lapsed

     4.5. Hours of operation

          6:00 am - 5:00 pm PST

     4.6. Training

          Training will be provided on November 7, and November 8, 2000. E-pack
          Tool training will be held on the 8th.

     4.7. Lead/Call routing

          Please refer to the HPE Lead Routing Process attached.

     4.8. Obsolete Product Procedures

          Rainmaker will not sell a post warranty Supportpack to a customer
          who's unit will go out of warranty before the 12 months term of that
          pack will be over. This will not be a problem for attachment
          customers. The support life of a product is usually 5 years after the
          hardware product is discontinued. Installed Base agreements may come
          across this issue.

          Updated list of products that are at "end of support" at
          http://partner.americas.hp.com/. In cases whereby Rainmaker is unaware
          of end of service for that model, HP will determine how best to handle
          these situations.

5.        Entitlement

     5.1. Rainmaker's procedures for notifying Client of customer orders for
          service agreements

          5.1.1. E-Pack Tool

                 Rainmaker shall follow reseller responsibilities associated
                 with the E-Pack tool; including 100% entry of end-user
                 registration data and verification that end-user is not on HP's
                 Denial List/Restricted Parties List provided in the E-Pack
                 tool. Please refer to the "Data Communications" section of this
                 document for details on how Rainmaker will fulfill E-Pack tool
                 obligations. At the- point of sales, the Sales team will verify
                 serial number with customer prior to completion of sale, since
                 support entitlement is tied to the specific serial number.
                 Please refer to section 10.1.2 of this document for further
                 information on the E-Pack tool process and guidelines.

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      13

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

          5.1.2. Purchase Order Number Entry in E-Pack

                  Rainmaker shall utilize one PO number per month for all orders
                  placed in E-Pack for that month. Please refer to the HPE
                  Consolidated PO Letter attached for further detail.

6.   Other Client policies

     6.1. Audit

          No more than once each year, at HP's expense and with five days prior
          written notice, and during normal business hours, HP may audit all
          records of Rainmaker relating to the orders in this agreement. If an
          audit reveals that the amount which should have been paid to HP is [ ]
          or greater than the amount reported by Rainmaker, Rainmaker shall pay
          the cost of audit to HP. Any shortfall uncovered as a result of an
          audit, as well as the cost of the audit, if required by the preceding
          sentence, shall be paid by Rainmaker to HP within 30 days of the data
          on which HP notifies Rainmaker that an amount is due.

     6.2. HP Denial List/Restricted Parties List

          Rainmaker shall not sell to customers appearing on the Denial List. If
          Rainmaker does complete an order within its system and then determines
          that the customer is on the Denial List via the E-Pack tool, then
          Rainmaker will draft a letter and return all monies to the customer
          stating that we are unable to continue the transaction. The customer
          should contact HP corporate.

     6.3. Security/Confidentiality

          Rainmaker shall ensure that the highest security measures are in place
          to protect all HP material and customer data in accordance with the
          Confidential Disclosure agreement: Schedule 6 of the contract. This
          includes but is not limited to firewalls and employee confidentiality.

     6.4. Financial Information Requests

          Rainmaker shall provide to HP on a quarterly basis or as requested
          financial information on Rainmaker Systems. This information will be
          made available via Rainmakers official website under Investor
          Relations.

     6.5. Metrics

          Rainmaker shall provide to HP renewal/attachment metrics as requested
          by HP. [See attached example].

     6.6. Escalated Customer Complaints

          When Rainmaker receives an escalated call regarding any service
          complaint from an HPE customer, HPE will route the call to
          800-633-3600. The HPE sales rep may refer to the HP Telephone
          Reference List for further information about routing the service
          complaint call.

7.       Term/Suspension/Termination

          Please refer to Section 8 of the contract for full detail.

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      14

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

     7.1. Term

          [                   ]

     7.2. Post-Termination deliveries

          As stated in the contract. If agreement is terminated, Rainmaker will
          provide HP with a listing of all customer data within the RMKR system,
          including but not limited to expiration date data.

8.        Fees/Discounts/Margins

     8.1. Customer terms

          Net 30

     8.2. Discounts

          (Amendment #1, section 3G of the contract) Rainmaker may offer
          customers a discount of up to [ ] off Hewlett-Packard's list price
          without obtaining HP's prior approval. Discounts in excess of [ ]
          shall not be granted without HP's prior written approval.

     8.3. Margins

          Please, also refer to sectionl.7.3 for full detail on each product
          line.

                -----------------------------------------------------
                             Product Line                  Margin
                -----------------------------------------------------
                LaserJet                                    [ ]
                -----------------------------------------------------
                DesignJet                                   [ ]
                -----------------------------------------------------
                Workstations                                [ ]
                -----------------------------------------------------
                Monitors                                    [ ]
                -----------------------------------------------------
                Desktop PCs                                 [ ]
                -----------------------------------------------------
                Net Servers                                 [ ]
                -----------------------------------------------------
                Storage Products                            [ ]
                -----------------------------------------------------
                Software Support                            [ ]
                -----------------------------------------------------
                Notebook PC's                               [ ]
                -----------------------------------------------------
                Handheld PC's                               [ ]
                -----------------------------------------------------

          *Other products will be added as they become available from HP to
          Rainmaker

     8.4. Prices of Client's products and services to Rainmaker

          HP will inform Rainmaker of pending price changes one month prior to
          the effective date. New prices will be updated on the night of the day
          prior to the effective date.

          An updated price and service list is available via the HP Partner
          website at https://partner.americas.hp.com/rrc/performance/html
          src/snf2/home frame.cgi.

          Login: [         ]
          Password: [         ]

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      15

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

9.        Data Communications Procedures

     9.1. Procedures for Updating the Client Database and the Rainmaker Database

          Please refer to the HPE Data Transfer Schedule attached

          9.1.1.  Frequency with which the Client Database will be updated with
                  data from Rainmaker Database

                  Daily, via the E-Pack tool. Beginning August 2001, the E-Pack
                  tool is updated using a file upload created by Rainmaker. Once
                  created the file upload automatically enters orders into the
                  E-Pack tool each day.

          9.1.2.  Procedures for providing the updated Rainmaker Database and
                  other Customer information to Client

                  Rainmaker's Operations team will update HP's systems via the
                  e-Pack tool. This process will be completed daily for all
                  orders processed that day using the "file upload" process in
                  e-pack. Management of this process by the Operations team will
                  facilitate a more frequent reconciliation process between
                  Rainmaker orders and orders placed in e-pack to expedite the
                  monthly invoice and payment process between HP and Rainmaker.

                  Additionally, Rainmaker will provide HP applicable "leads" for
                  new and Installed Base customers. Please refer to the HPE Lead
                  Routing Process attached for further details.

          9.1.3.  Frequency with which Client will provide Rainmaker with
                  additional Customer Information, including current Customers,
                  registered Customers, and point-of-sale Customers

                  HP will provide Rainmaker with recurring Renewal data on a
                  quarterly basis. HP will provide Attachment data (Registration
                  database) on a quarterly basis. HP will provide Rainmaker with
                  recurring Supportpack renewal data on a quarterly basis.

          9.1.4.  Procedures for providing the updated Client Database and other
                  customer information to Rainmaker via E-mail

                  HP data contact [         ] will transfer data via email using
                  password protected files. Emails shall be sent to IT [       ]
                  with Marketing [       ] and Client Integration [       ]
                  included on distribution list for consistency.

          9.1.5.  Procedures for providing the updated Client Database and other
                  customer Information to Rainmaker via FTP Transfer

                  HP data contact [       ] will email Rainmaker IT [         ],
                  Marketing [           ], Client Integration [      ] when data
                  is placed on the FTP site.
                  FTP guidelines:
                  Site: ftp.internetdirect.net
                  Login: [            ]
                  When prompted, change to incoming directory titled "cd
                  incoming"

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      16

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

                  When prompted, "put" or "mput" file(s)
                  When prompted "quit"

                  Other media, including but not limited to zip disc, will be
                  used as determined by the size and/or security risks of the
                  data transfer. This media will be sent overnight to [ ].

          9.1.6.  Procedure for routing invalid records back to HP

                  If a customer record contains invalid product information that
                  Rainmaker is unable to match to a valid Supportpack offering.
                  This record should not be marketed to and should be compiled
                  and sent back to HP. Please refer to the Contacts section of
                  this document.

10.       Marketing Communications

          .    Under no circumstances should employees of Rainmaker represent
               themselves as employees of HP.

          .    Outbound and written communication shall reflect that is from HP
               Express Services

          .    Rainmaker employees shall not have Hewlett-Packard business cards
               or use the HP name or logo on business cards.

          .    Rainmaker (HPES) employees' names shall not appear on mass
               marketing communications.

     10.1. URL www.hpexpress-services.com

          Rainmaker will also register the URL name www.hpexpressservices.com
          and have this address point to the www.hpexpress-services.com in the
          event that customers attempt to access it without including the "-"

     10.2. Web

          All web related content shall follow the HP guidelines as stated in
          the HP Online Style Guide attached.

     10.3. Communication with end-users

          All communication to end-users shall be reviewed/approved by HP, prior
          to Rainmaker distributing to customers.

     10.4. Call Scripting

          HP Express Services sales reps will refer to themselves as members of
          "HP Express Services." Sales reps should never refer to themselves as
          member of "HP" or "Hewlett Packard." Please refer to the contract for
          further detail on this subject.

11.       Program Related Contacts

                                   [one page]

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      17

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                         Business Rules Document

12.      Update Schedule

     12.1. 7/25/02

           .   Title Page changed to read "SCHEDULE 4 OPERATIONAL PLAN/BUSINESS
               RULES DOCUMENT TO SERVICE SALES OUTSOURCING PARTNER AGREEMENT"

           .   Page 5, 1.7.2 Product/Services, added to table "CarePAQ Products
               | Renew, Attach, Rescue, Warranty Extension | TBD | TBD | [ ] |
               TBD"

           .   Remove "Updated 3/18/02" from all pages, put 7/25/02 in footer
               "Rev 7/25/02"

Rainmaker Systems           HPES Business Rules              Rev 7/25/02      18

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                 Operational Plan Business Rules
                                                                        Approval

1.   Approval

         This document provides approval from both parties in adherence to the
         Operational Plan/Business Rules Documents (Schedule IV of the Services
         Sales Outsourcing Partner Agreement). Any changes or additions made to
         the Operational Plan Business Rules Document require the signed
         approval of both parties.

     1.1  Description of Business Rules Document Modifications

         Please detail the modification and/or additions made to the Business
         Rules Document. Reference all Sections Page and/or Attachment numbers.

          1)   Cover Page
             Added Text to Read:  "Schedule 4, Operational Plan/Business Rules
             Document to Service Sales Outsourcing Partner Agreement"

          2)   Header/Footer on all Pages
             Deleted "Updated 3/18/02 from every page" Changed footer to read
             `rev 7/25/02'"

          3)   Page 5, 1.7.2 Product/Services
         Services Sold:
         Changed Bulleted Text to Read:

          .    Post Warranty SupportPacks and CarePaqs

          .    SupportPack and Carepaq Warranty Enhancements

          .    CarePaq Renewals and Re-Activations

         Added to table "CarePAQ Products | Renew, Attach, Rescue, Warranty
         Extension | TBD | TBD | [      ] | TBD"

          4)   Added Section 14. "Upstate Schedules" Added description of
               updates in 7/25/02 revision, to include dates and changes as part
               of the whole document. (Update schedules will contain the same
               information as the approval document)

Rainmaker Systems              HPES Business Rules (7/25/02)                   1

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

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                                                 Operational Plan Business Rules
                                                                        Approval

1.2      Sign-Off

    ----------------------------------------------------------------------------
    Hewlett-Packard

      /s/ Betsy Bender         Betsy Bender                             7/25/02
    ------------------         ------------                             -------
    Signature                  Print                                    Date

    Rainmaker Systems

      /s/ D. Brundage          D. Brundage                              7/29/02
    -----------------          -----------                              -------
    Signature                  Print                                    Date
    ----------------------------------------------------------------------------

Rainmaker Systems              HPES Business Rules (7/25/02)                   2

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.<PAGE>

                                                                   EXHIBIT 10.24

                 SERVICES SALES OUTSOURCING PARTNER AGREEMENT

   This Services Sales Partner Agreement ("Agreement") is made as of August 1,
2002 (the "Effective Date"), by and between Hewlett-Packard Company, a Delaware
corporation with its principal place of business located at 3000 Hanover Street,
Palo Alto, California 94304-1181 ("HP"), and Rainmaker Systems, ("Services Sales
Outsourcing Partner" or "SSOP") and consists of this signature page, the
attached General Terms and Conditions, and all attached Schedules. SSOP must
sign this SSOP Agreement with the appropriate Schedules in order to sell
Services.

   Whereas, HP desires to appoint SSOP to sell Services (as hereafter defined)
on behalf of HP in the Territory (as hereafter defined) and to provide certain
administrative functions with respect to the Services; and

   Whereas, SSOP has a sales force experienced in making sales to Customers (as
hereafter defined) in the Territory and desires to act as SSOP and to sell
Services for HP, pursuant to the terms of this Agreement;

   Now, therefore, the parties agree to the attached General Terms and
Conditions and all attached Schedules and exhibits.

HEWLETT-PACKARD COMPANY                          RAINMAKER SYSTEMS, INC.

By: /s/ Michael Sheldon                          By /s/ Martin Hernandez
    --------------------------                      ----------------------------

Title: Americas Annuity Business & Channels Mgr  Title: COO
       ----------------------------------------         ------------------------

Address: 2700 N. Central Ave., Suite 700        Address: 1800 Green Hills Road
         Phoenix, AZ 85027                               Scotts Valley, CA 95066

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

<PAGE>

                       SERVICES SALES OUTSOURCING PARTNER

                          GENERAL TERMS AND CONDITIONS

1. DEFINITIONS

     A. "Anniversary Date" shall mean the date on which a renewal term of this
     Agreement begins.

     B. "Customer" shall mean any customer that has placed an order for Services
     sold by SSOP and accepted by HP pursuant to this Agreement.

     C. "Services" shall mean HP Basic Services identified in Schedule 1. HP may
     add or delete Services listed in Schedules 1 by providing thirty(30) days
     written notice to SSOP.

     D. "Territory" shall mean the geographic locations identified in Schedule
     2, as amended from time to time by the mutual agreement of the parties or
     by HP following thirty(30) days written notice to SSOP.

2. RELATIONSHIP

     A. HP hereby appoints SSOP, and SSOP hereby accepts such appointment, to be
     HP's [ ] SSOP in the Territory for the purpose of selling the Services.
     SSOP shall not appoint any subcontractor or distributor without HP's prior
     written consent.

     B. SSOP shall have no authority to bind HP to any contract, representation,
     understanding, act, or deed concerning HP or any Services covered by this
     Agreement without HP's prior written consent. This Agreement shall not be
     deemed to establish a joint venture or partnership. SSOP shall make no
     warranties or representations and no representations concerning prices,
     terms of delivery, terms of payment, or conditions of sale, relating to the
     Services unless such warranties and other representations are authorized in
     writing by HP.

     C. HP may request that the SSOP provide HP with a forecast of anticipated
     sales of Services for each year that this Agreement is in effect.

     D. Independent Contractor. The relationship of the parties established
     under this Agreement is that of independent contractor and neither party is
     a partner, employee, agent or joint venturer of or with the other.

     E. Supervision. SSOP will at all dines be solely responsible for all means,
     methods, techniques, sequences and procedures of the Services, and the acts
     and omissions of all employees, Subcontractors and agents, and all other
     persons performing any of the

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       2

<PAGE>

     Services. SSOP will at all times maintain strict discipline among its
     employees, and will not employ any person unfit or unskilled in the
     performance of the Services.

     F. Health and Safety. SSOP agrees that it has and will have sole
     responsibility for the health, safety, and welfare of its employees,
     Subcontractors, and agents performing Services under this Agreement.

     G. Compliance with Laws. SSOP will sell the Services and any other
     obligations under this Agreement in strict compliance with all Applicable
     Laws. HP will not be responsible for monitoring SSOP's compliance with any
     Applicable Laws.

     H. Nondiscrimination. SSOP will comply with all equal employment
     opportunity and non-discrimination requirements, including but not limited
     to, those prescribed by Presidential Executive Orders, the requirements of
     Executive Order 11246, the Vocational Rehabilitation Act, and the Vietnam
     Era Veterans' Readjustment Assistance Act.

     I. Labor Disputes. Whenever any actual or potential labor dispute delays or
     threatens to delay the timely selling of Services, or any of SSOP's other
     obligations under this Agreement, SSOP will immediately give written notice
     to HP and take all reasonable steps to prevent or resolve the dispute.

     J. Consultation With HP. SSOP agrees to make itself available at all
     reasonable times to consult with appropriate representatives of HP
     concerning any Services sold or to be sold by SSOP under this Agreement.

     K. Subcontractors. SSOP will not subcontract any of the Services to other
     persons or entities without the prior written approval of HP. All
     obligations imposed upon SSOP will be similarly imposed by SSOP upon any
     authorized Subcontractor. SSOP's execution of any subcontracts, including
     subcontracts approved by HP, will not relieve, waive or diminish any
     obligation SSOP may have to HP under this Agreement.

3. Duties of Services Sales Outsourcing Partner

     A. SSOP shall at all times, use its commercially reasonable efforts to
     promote the sales of Services covered by this Agreement in the Territory.

     B. HP hereby expressly authorizes SSOP to contact HP's customers for the
     purpose of selling the services as defined herein.

     C. SSOP's Marketing Efforts. SSOP shall use reasonable commercial efforts
     to market the Services throughout the Territory to the Target Market by
     performing such marketing services as SSOP may propose to undertake and HP
     may approve in advance in writing (with HP's approval not to be
     unreasonably withheld, conditioned or delayed).

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       3

<PAGE>

     D. SSOP shall keep informed of the condition of the market in the Territory
     and make available to HP any information relevant to the marketing of
     Services, such as sales possibilities, pricing trade statistics,
     competitive measures relating to the Territory. SSOP shall submit to HP a
     written report at least once, every [ ] months containing the data set
     forth in this section.

     E. SSOP shall not produce any advertising literature or fact sheets
     concerning Services unless it has been authorized to do so in writing by
     HP, and receives HP's approval of the promotional literature prior to its
     use.

     F. SSOP shall provide reasonable technical pre-sales support as may be
     deemed necessary by HP to enable Customers and prospective customers to
     satisfactorily buy the Services from HP in accordance with their particular
     needs.

     G. SSOP will be responsible for the steps of the sales cycle as set forth
     in the Operational Plan/Business Rules, schedule 4. SSOP will use the [ ]
     (as defined on the current HP price list, or as listed on an official HP
     Services quote) when quoting the price for Services to Customer unless
     otherwise agreed upon by HP.

     H. Upon receipt of Customer's order, SSOP will invoice Customer for the
     price of Services covering the initial term of the agreement. SSOP will
     collect payment from Customer for each invoice, and pay any applicable
     taxes to the appropriate government agencies.

     I. SSOP shall place monthly purchase orders with HP for the services.
     Following HP's receipt and fulfillment of such monthly purchase order, HP
     shall issue SSOP an invoice corresponding to such purchase order. Refer to
     billing schedule in Schedule 4, Operational Plan Business Rules. SSOP shall
     pay to HP all amounts set forth in such invoice within [ ] from the date of
     such invoice.

     J. If required by law, SSOP will hold a valid service resale certificate.
     HP may audit SSOP's records for the purpose of verifying and reconciling
     payment of Services charges from Customer to SSOP and from SSOP to HP. SSOP
     shall maintain appropriate records that will be made reasonably available
     for an audit. HP may only exercise this right on [ ].

     K. SSOP agrees to follow processes as defined by HP in Schedule 4 which
     both parries agree to be modified from time to time.

4. DUTIES OF HP

     A. HP shall supply SSOP with reasonable quantities of advertising
     literature and Services fact sheets for use in connection with selling the
     Services.

     B. HP will provide to SSOP current list paces for the Services set forth in
     this agreement.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       4

<PAGE>

5. COMPENSATION

     A. SSOP s compensation for all Services sold are outlined in Schedule 4
     Operational Plan/Business Rules document.

     B. Such commissions shall apply only to the Services sold by SSOP, and not
     to additional services or products, which may be sold by HP including
     services, sold during any renewal period.

     C. Such commissions shall apply only to Services for which the SSOP has
     purchased from HP. This initial term is typically one year in length but
     may be up to five years.

     D. SSOP will not earn a commission from HP under the following
     circumstance:

        1) SSOP has expanded or modified the Services agreement terms and
           conditions without prior authorization from HP.

     E. Taxes. SSOP will have sole responsibility for the payment of all
     employee taxes, compensation, wages, benefits, contributions, insurance,
     and like expenses, if any, of its employees. SSOP will indemnify and hold
     harmless HP, its officers, directors and employees from and against all
     liability and loss in connection with, and will assume responsibility for
     payment of, all federal, state and local taxes or contributions imposed as
     required under employment insurance, social security and income tax laws
     for SSOP's employees engaged in the selling of Services under this
     Agreement.

     F. HP hereby grants to SSOP a nonexclusive, non-assignable and royalty-free
     license to use any trademark(s) or service mark(s) approved by HP (to
     provide the Outsourced Services, including, without limitation, (1) to
     create the design of the SSOP Opportunity Name (as defined below) logo on
     the SSOP, (2) to take, handle and fulfill Customer orders for Products, and
     (3) to market the Products hereunder. HP, in its sole discretion from time
     to time, may change the appearance and/or style of HP Marks or add to or
     subtract from the approved list, provided that, unless required earlier by
     a court order or to avoid potential infringement liability, HP shall
     provide SSOP [ ] written notice of any such changes.

     G. Publicity. In furtherance of the purposes of this Agreement, HP hereby
     consents to the use and publication of its name, trademarks and corporate
     logos by SSOP in SSOP's sales, marketing and other materials, including (i)
     corporate presentations by SSOP, (ii) SSOP's web site, and (iii) materials
     intended for the financial community and SSOP's business partners. HP
     further consents to being described as a client of Rainmaker is such
     presentations and such sales, marketing and other materials during the term
     of this Agreement. SSOP shall not disclose any of the specifics of this
     Agreement to SSOP other clients, potential clients or to any third party.
     HP reserves the right to (a) review, upon request, any such sales,
     marketing and other materials which incorporate HP's name, trademarks or
     corporate logos, and (b) disapprove the use of such materials if HP

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       5

<PAGE>

     determines, at its sole discretion, that such materials or SSOP's use of
     such materials are objectionable or otherwise unsuitable.

6. INSURANCE REQUIREMENTS

     A. Required Coverages. SSOP, and any Subcontractors hired by SSOP will, at
     their own expense, maintain in force the following insurance coverage:

        1. Workers' Compensation and Employer's Liability
             Workers' Compensation insurance as required by statute; and
             Employers Liability insurance in not less than the following
             amounts (or as otherwise required by applicable state law):

                Bodily Injury by accident   [      ] per accident;
                Policy limit by disease     [      ]
                Bodily injury by disease    [      ] per employee.

        2. Comprehensive General Liability Insurance or Commercial General
           Liability
             Insurance will be provided with coverage for (a) Premises and
             Operations; (b) Products and Completed Operations; (c) Contractual
             Liability; (d) Broad Property Damage (including Completed
             Operations); (e) Explosion, Collapse and Underground Hazards (ECU)
             when Contractor will create risk normally coveted by such
             insurance; and (f) Personal Injury Liability. Comprehensive General
             Liability policy limits will be not less than a Combined Single
             Limit for Bodily Injury, Property Damage, and Personal Injury
             Liability of [ ] per occurrence and [ ] aggregate.

             Commercial General Liability (Occurrence) policy limits will be not
             less than [ ] per occurrence (combined single limit for bodily
             injury and property damage), [ ] for Personal. Injury Liability,
             [ ] aggregate for Products and Completed Operations, and [ ]
             general aggregate.

             Except for Products and Completed Operations coverage, the
             aggregate limits will apply separately to SSOP's Work under this
             Agreement. Each policy above will name HP, its officers, directors
             and employees as additional insured as to any acts or omissions by
             SSOP in the performance of this Agreement, and will stipulate that
             the insurance afforded additional insureds will apply as primary
             insurance, and no other insurance carried

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       6

<PAGE>

             by any of them will be called upon to contribute to a loss covered
             under the insurance. If "claims made" policies are provided, SSOP
             will maintain such polices, without endangering aggregate limits,
             at the above stated minimums for a period of at least [ ] years
             after the expiration of the Term.

         3. Certificates of Insurance. Certificates of insurance evidencing the
         required coverages and limits must be furnished to HP prior to the
         commencement of any Services, and at such other times as requested by
         HP. SSOP will provide HP [ ] days written notice prior to cancellation.
         In no event will the coverages or limits of any insurance maintained by
         SSOP pursuant to this Agreement, or the lack or unavailability of any
         other insurance, limit or diminish in any way SSOP's obligations or
         liability to HP under this Agreement.

7. Indemnification by SSOP:

     A. SSOP will defend, indemnify, protect and hold harmless HP, its officers,
     directors, and employees from and against any and all claims, losses,
     liens, demands, attorneys' fees, damages, liabilities, costs, expenses,
     obligations, causes of action, or suits, (collectively "Claims") to the
     extent that such Claims are caused by, arise out of, or are connected in
     any way with:

         1. Any negligent act or omission, whether active or passive and whether
actual or alleged, or wilful misconduct of SSOP or its employees, Subcontractors
or agents, to the maximum extent permitted by law;

         2. the breach of this Agreement by SSOP or its employees, Subcontractor
or agents of any of its contractual obligations, covenants, undertakings or
promises under this Agreement; or

         3. property loss, damage, personal injury or death, sustained by
Contractor or by any of Contractor's employees, Subcontractors or agents.

8. Term and Termination

     A. The term of this Agreement is [ ] years. At the end of that term, the
     parties may renew the Agreement by mutual agreement. HP will evaluate the
     Agreement at the time of renewal based on (i) the SSOP's order connection
     rate as set forth in schedule 4 (ii) Customer satisfaction as set forth in
     schedule 4 and (iii) whether SSOP has paid amounts due to HP in a timely
     manner in accordance with the terms of this agreement.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       7

<PAGE>

     B. Upon [ ] written notice, either party may terminate this Agreement. Upon
     termination, both HP and the SSOP will review the status of the orders
     procured by SSOP, and SSOP will pay HP all sums due on those orders.

     C. If SSOP becomes insolvent, is unable to pay its debts when due, files
     for bankruptcy, is the subject of involuntary bankruptcy, has a receiver
     appointed, or has its assets assigned, HP my terminate this Agreement
     without notice and may cancel any unfilled obligations.

9. INTELLECTUAL PROPERTY

     A. Neither party shall gain by virtue of this Agreement any rights of
     ownership of copyrights, patents, trade secrets, trademark or any other
     intellectual property rights owned by the other.

     B. Other than the right to procure sales for HP, SSOP shall have no rights
     to use HP's corporate name, or to use HP trademarks or trade names, except
     as HP may approve in writing, in advance. Upon termination of this
     Agreement for any reason, SSOP will immediately discontinue all uses of
     HP's corporate name, trademarks, or trade names, and shall immediately
     discontinue any and all representations, direct or implied, that it is or
     was an HP SSOP, or HP representative.

10. CONFIDENTIALITY

     A. In the event that Confidential Information is exchanged, each, party
     will protect the confidential information of the other in line same manner
     in which it protects its own confidential information of a similar nature
     but with no less than a reasonable degree of care. This obligation of
     confidentiality applies if the party claiming the benefit of the provision
     furnishes such information in writing and marks such information as
     "Confidential" or if such information is provided orally, and the
     transmitting party ("Discloser') confirms in writing to the receiving party
     ("Recipient") that it is confidential within 30 days of its communication.
     Confidential Information must be kept confidential for three (3) years
     after the date of disclosure.

     B. As used herein, the term "Confidential Information" shall include,
     without limitation, all information designated by either party as
     confidential pursuant to the Confidential Disclosure agreement, schedule 5,
     all information or data concerning or related to Customer lists, HP
     Products (including the discovery, invention, research, improvement,
     development, manufacture, or sales thereof), processes, or general business
     operations including sales costs, profits, pricing methods, organization
     and employee lists), and any information obtained through access to any
     systems (including computers, networks, voice mail, etc.) which, if not
     otherwise described above, is of such nature that a reasonable person would
     believe it to be confidential.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       8

<PAGE>

     C. This Section imposes no obligation upon a Recipient with respect to
     Confidential Information which (a) was in the Recipient's possession befog
     the disclosure; (b) is or becomes a matter of public knowledge through no
     fault of the Recipient; (c) is rightfully received by the Recipient from a
     third party without a duty of confidentiality; (d) is disclosed by the
     Discloser to a third party without a duty of confidentiality on the third
     party; (e) is independently developed by the Recipient; (f) is disclosed
     under operation of law; or (g) is disclosed by the Recipient with the
     Discloser's prior written approval.

     D. SSOP acknowledges that the terms of this Agreement are confidential and
     agrees not to disclose the terms without HP's prior written consent. SSOP
     agues to inform its employees of the confidentiality obligations imposed by
     this Agreement. This Section 10 shall survive the termination of this
     Agreement.

11. GENERAL

     A. SSOP may not assign or transfer its rights in this Agreement without
     HP's prior written consent.

     B. No party's failure to exercise any of its rights under this Agreement
     will constitute or be deemed waiver or forfeiture of those rights.

     C. Any term of this Agreement that is held to be invalid will be deleted,
     but the remainder of these terms will not be affected.

     D. The laws of the State of California will govern any disputes arising in
     connection with this Agreement.

     E. SSOP represents and warrants that it is an independent business engaged
     is the sale of various products or in the independent representation of
     various manufacturers or sellers of products, SSOP shall have sole fiscal
     and other responsibility for the acts and compensation of its own employees
     and the expenses of the conduct of its business.

     F. In no event will HP's liability under this Agreement exceed [ ]. IN NO
     EVENT WILL HP OR ITS AFFILIATES, SUBCONTRACTORS OR SUPPLIERS BE LIABLE FOR
     INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. This Section 11F will survive
     the termination of this Agreement.

     G. Outside the United States, this Agreement is subject to amendment as may
     be required by local law. HP must approve all countries in advance where
     SSOP would like to sell HP Services and those countries must be added to
     Schedule 3 in order for this agreement to apply to those countries. SSOP
     acknowledges that variations in Services offered, such as hours of
     coverage, currency requirements, specific country requirements, working
     hours and response times, may exist in some countries.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       9

<PAGE>

     H. This Agreement, and its attached Schedules, set forth the entire
     agreement and understanding between HP and the SSOP relating to
     transactions described herein and supersede any previous communications,
     representations or agreements between the parties, whether oral or written,
     regarding these transactions. SSOP's additional or different terms and
     conditions will not apply. This Agreement may not be changed except by an
     amendment signed by an authorized representative of each party.

     I. SSOP and HP expressly ague that the United Nations Convention on
     Contracts of the International Sale of Goods will not apply to transactions
     processed under this Agreement.

     J. The following Schedules are attached and made a part of this Agreement.
     BP may offer new or revised Schedules by forwarding them to SSOP by postal
     or electronic means. Such Schedules shall become effective for all
     referrals after receipt by SSOP.

   Attached Schedules

Schedule l - HP Services
Schedule 2 - Territory
Schedule 3 - Discount schedule
Schedule 4 - Operational Plan/Business Rules
Schedule 5 - Confidential Disclosure Agreement
Schedule 6 - Agency agreement

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       10

<PAGE>

                                   SCHEDULE 1

                                   HP Services

All HP packaged services. Other HP services outlined in Schedule 4, Operational
                              Plan/Business Rules.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       11

<PAGE>

                                   SCHEDULE 2

                                    Territory

Service Sales Outsourcing Partner's non-exclusive Territory is currently The
United States of America. Other countries may be added during the term of this
agreement under Schedule 4, Business Rules.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       12

<PAGE>

                                   SCHEDULE 3

                                Discount Schedule

Refer to discount schedule in Schedule 4, Operational Plan/ Business Rules
document.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       13

<PAGE>

                                   SCHEDULE 4

             SSOPA/Hewlett-Packard Operational Plan/Business Rules

Please refer to the Operational Plan/Business Rules, which will be modified
periodically.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       14

<PAGE>

                                   SCHEDULE 5

                        CONFIDENTIAL DISCLOSURE AGREEMENT

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       15

<PAGE>

Current Description of HP Hardware Support Services, to be kept updated in
Schedule 4 Operational/ Business Rules document.

..  Priority On-Site service
Designed for production-critical applications, this support level provides HP's
best possible response between 8:00 am and 9:00 pm, Monday through Friday. HP
will arrive on site to begin hardware maintenance within 4 hours for calls
received between 8:00 am and 5:00 pm local time, for sites located within 100
miles of a primary HP Support Responsible Office.

..  Next Day On-Site Service
This service level is designed for customers who want the convenience of on-site
service, but who do not require HP's fastest response time. HP will arrive on
site to begin hardware maintenance between 8:00 am and 5:00 pm local time,
Monday through Friday, during the next working day after the day a call is
received. This applies to sites located within 100 miles of a primary HP Support
Responsible Office.

.. Provides Priority level of on-site service during the product warranty period
.. Provides Next Day level of on-site service during the warranty period.

Hardware Support Specifications:

HP will provide all labor, parts, and materials necessary to maintain in good
operating condition products covered by this Agreement. At the time of repair,
HP may install engineering improvements and modifications to improve operation
and reliability or to meet legal requirements, and will perform preventative
maintenance services such as cleaning and inspecting as appropriate. Replacement
parts will be new or their equivalent; replaced parts will become the property
of HP. For on-site services, Customer is responsible for providing access to
products being serviced and for ensuring that a representative is present while
service is being performed. HP performs all services during HP's normal business
hours, excluding HP holidays. HP reserves the right and Customer consents to
HP's use of subcontractors to assist in the provision of HP Hardware System
Support Service as HP deems appropriate, without notice to Customer.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       16

<PAGE>

Terms and Conditions:

1. Support Services: HP will provide the support services described in this
   Agreement.

2. Charges: SSOPA will collect monies for support from end user and pay HP, HP
   List price less the discount set forth in schedule 3.

3. Eligible Products: To be eligible for support, products must be in good
   operating condition and at current revision levels. To bring non-eligible
   products up to these requirements, HP will charge HP standard rates in effect
   on the date of the support order. Relocation of products is Customer's
   responsibility and may result in additional support charges and modified
   service response times. Products moved to another country may continue to be
   serviced subject to availability of an HP authorized support provider.

4. Support Warranty: HP warrants the replacement parts provided to maintain
   hardware products serviced hereunder against defects in materials and
   workmanship. If HP receives notice of such defects during the term of this
   Agreement, HP will, at its option, repair or replace the replacement parts
   that prove to be defective.

   THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR
   ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY DISCLAIMS THE IMPLIED
   WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

5. Remedies and Liability: For any material breach of this Agreement by HP,
   Customer's remedy and HP's liability will be limited to a refund of the
   related support charges paid during the period of breach, up to a maximum of
   12 months. HP will not be liable for performance delays or for nonperformance
   duo to causes beyond its reasonable control. HP will be liable for damage to
   tangible property per incident up to the greater of $300,000 or the actual
   charges paid to HP for the product that is the subject of the claim, and for
   damages for bodily injury or death, to the extent that all such damages are
   determined by a court of competent jurisdiction to have been directly caused
   by a defective HP service sold under this Agreement.

6. Uniform Coverage: All products that constitute the minimum system
   configuration must be covered under the same level of service.

7. Limitations of Service: HP does not provide support for "Nonqualified
   Products." Nonqualified Products are hardware and software not supplied or
   approved by HP and products for which Customer does not allow HP to
   incorporate modifications. Customer is responsible for removing Nonqualified
   Products to allow HP to perform support services. If support services are
   made more difficult because of a Nonqualified Product, HP will charge
   Customer for the extra work at HP's standard rates.

   Services do not cover any damage or failure caused by:

   a. use of non-HP media and supplies or use of items not designated for use
      with products being serviced; or

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       17

<PAGE>

   b. site conditions that do not conform to HP's site specifications; or

   c. fire or water damage, neglect, improper use, electrical disturbances,
      transportation by Customer, work of modification by people other than HP
      employees or subcontractors, or other causes beyond HP's control.

8. Customer Responsibilities: Customer is responsible for the security of its
   proprietary and confidential information and for maintaining a procedure
   external to the products to reconstruct lost or altered files, data, or
   programs. Customer will provide HP service personnel with the operating
   supplies used during normal operation. Customer must notify HP if products
   serviced are being used in an environment that poses a potential health
   hazard to HP employees or subcontractors; HP may require Customer to maintain
   such products under HP supervision. If remote support is available, Customer
   will allow HP to keep system and network diagnostic programs resident on
   Customer's system for the exclusive purpose of performing diagnostics.
   Customer acknowledges that Customer has no ownership interest in diagnostic
   hardware or software provided by HP and that HP may remove these diagnostic
   programs and any HP-loaned modems or remote access devices upon termination
   of this Agreement. Customer's system must be configured to permit access to
   one voice-grade telephone line and one data-quality telephone line; both must
   have terminations located near Customer's system. Upon HP's request, Customer
   will run HP-supplied diagnostic programs before having a product serviced
   under this Agreement.

9. Term: This Agreement will begin on the start date specified by HP as follows:
   for products under warranty, the day following the product's warranty
   expiration date; for products not under warranty, HP reserves the right to
   require a 31-day wait period following acceptance of this Agreement by HP,
   unless Customer purchases a precontract inspection to determine coverage. The
   minimum term for any order is 12 full months unless otherwise agreed, and all
   orders will continue until terminated by either party under time provisions
   of this Agreement. The 07A and 07C services are provided only during the
   product warranty period.

10. Termination. Customer may terminate the Agreement with 30 days' written
    notice. Upon 60 days' written notice, HP may cancel the Agreement. If
    Customer fails to pay any sum when due or fails to perform under this or any
    other agreement with HP after 10 days' written notice, HP may discontinue
    performance under these terms.

11. Governing Laws: Any disputes arising in connection with this Agreement will
    be governed by the laws of the State of California. The courts of the State
    of California will have jurisdiction.

12. Entire Agreement: The terms and conditions of this Agreement constitute the
    entire understanding between the parties relating to the provision of the
    services listed above. Customer's acceptance of this Agreement is deemed to
    occur upon Customer's signature or payment, or upon HP's provision of any
    support services.

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                       18

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