Document:

Addendum A to Ness Agreement

     

    Exhibit 10.41

     

    

    

    

    ADDENDUM
      “A”

    

    TO
      MASTER SERVICES AGREEMENT

    

    

    This
      agreement between Ness
      USA, Inc. (“NESS”)
      (formerly Ness Global Services, Inc. or “NGS”), located at 160 Technology Drive,
      Canonsburg, PA 15317 (“NESS”) and Chordiant
      Software, Inc.,
      located at 20400 Stevens Creek Blvd. Cupertino, CA  95014 (“COMPANY”) is an
      Addendum (the “Addendum”) to the Master Services Agreement executed on December
      15, 2003 (the “Agreement”) between NGS and COMPANY.

    

    WHEREAS,
      subsequent to the execution of the Agreement, NGS changed it corporate name
      to
      Ness USA, Inc.; and

    

    WHEREAS
      the parties hereto wish to extend the term of the Agreement, which otherwise
      would expire by its own terms on December 14, 2006.

    

    Accordingly,
      in consideration of the promises and covenants set forth below, the parties
      agree as follows, intending to be legally bound:

    

    

    	1.  	
            The
              term of the Agreement shall be extended through and including December
              14,
              2007.

          

    

    

    	2.  	
            “Ness
              USA, Inc.” shall take the place of “Ness Global Services, Inc.” throughout
              the Agreement in all respects.

          

    

    	3.  	
            With
              the exception of the foregoing changes, the terms and conditions of
              the
              Agreement shall remain in full force and
              effect.

          

    

    

    

    

    IN
      WITNESS WHEREOF, the parties have executed this Addendum, intending to be
      legally bound, as of the day and year written above.

    

    

    Accepted
      by:                  Accepted
      by: 

    

    

    

    _/s/
      Rocco Cozza______________________          ___/s/
      Kelly Hicks __________________

    Name: Rocco
      Cozza                 Name: Kelly
      Hicks

    Title: Corporate
      Counsel                Title: VP
      Worldwide Field Operations

    

    Date: ___September
      11, 2006___________          Date:
      ___
      September 11, 2006______

    

    For: Ness
      USA, Inc.            
 For: Chordiant
      Software, Inc.

    (f/k/a
      Ness Global Services, Inc.)IBM Order Form for CIGNA

     

    Exhibit 10.42

    Chordiant
      Software, Inc.

     

     

    Order
      Form

     

     

    By
      the terms of this Order Form, Chordiant Software, Inc. (“Chordiant”) agrees to
      license its software to CIGNA Corporation (“CIGNA”), a customer of International
      Business Machines, Inc. (“IBM”) in accordance with the terms of the Software
      License and Services Agreement (the “License Agreement”) dated September 28,
      2006 between Chordiant and CIGNA. In consideration of Chordiant entering into
      such License Agreement, IBM will pay Chordiant in the amounts and on the terms
      set forth below in this Order Form.

     

     

    Customer
      Name:  CIGNA
      Corporation

     

    

    A:
      SOFTWARE LICENSE

    

    Designated
      Center:

    

    Hardware:
      IBM

    Operating
      System: AIX

    Customer
      Application: Contact
      Center Architecture

    Customer
      Relational Database (Marketing product Software): UDB

    Geographic
      Location: North
      America

    Licensed
      End-User: CIGNA

    

    

    
      	
              Software
                Product(s)

            	
              Quantity

            	
              License
                Type (i.e. Named User/Client, Server, Developer)

              URN’s
                (no. of)

            	
              License
                Fee

            
	 	 	 	 
	
              Chordiant
                Call Center Browser Edition

            	
              4,000

            	
              Concurrent
                Users

            	 
	 	 	 	 
	
              Chordiant
                Foundation Server

            	
              86

            	
              CPU
                

            	 
	
              -
                Application Components

            	 	 	 
	
              -
                Business Process Server

            	 	 	 
	
              -
                Security Server

            	 	 	 
	
              -
                CTI Server

            	 	 	 
	
              -
                Persistence Server

            	 	 	 
	
              -
                Request Server

            	 	 	 
	
              -
                JDBC Connector

            	 	 	 
	
              -
                Chordiant Connector for WebSphere MQ

            	 	 	 
	
              -
                Chordiant Interaction Controller

            	 	 	 
	 	 	 	 
	
              Chordiant
                Tools Bundle

            	
              30

            	
              Developers

            	 
	
              -
                Chordiant Business Process Designer

            	 	 	 
	
              -
                Chordiant Café Developer Environment

            	 	 	 
	 	 	 	 
	
              Subtotal

            	 	 	
              $
                8,537,360

            
	 	 	 	 

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

    

    
      	
              Chordiant
                Rules Server

            	
              86

            	
              CPU

            	
              $262,370

            
	 	 	 	 
	
              Chordiant
                Rules Designer

            	
              10

            	
              Designers

            	
              $200,270

            
	 	 	 	 
	
              Subtotal

            	 	 	
              $462,640

            

    

    

     

    License
      Fee:         $9,000,000

     

    

    B.
      ANNUAL SUPPORT FEE(S)

    

    Initial
      Annual Support and Maintenance Fee     $1,000,000

    

    At
      IBM’s option, after expiration of the initial Support period and each subsequent
      renewal period, IBM may acquire an additional one year of Support services
      for
      the Software licensed under this Order Form, for an annual support fee of
      $1,000,000. For any Support renewal period, IBM cannot refuse to acquire an
      additional year of Support services unless CIGNA has given them prior written
      approval to do so, which IBM will send to Chordiant at least thirty days prior
      to the expiration of the then current term of Support. 

    

    Support.

    

    Standard
      support services will be provided for the Software so long as the Annual Support
      and Maintenance Fees have been paid. The fee for each renewal period will be
      due
      and payable by IBM in full Net 60 days from receipt by IBM of an accurate
      invoice, which will be based on the issuance to Chordiant by IBM of an
      electronic purchase order.

    

    For
      a minimum period of five (5) years commencing from the date of Delivery of
      the
      Software listed above, Chordiant will make Maintenance Services available for
      the Software listed above.

    

    Payment
      Terms

    

    The
      License fee and the first year’s Annual Support and Maintenance fee (Total =
      $10,000,000) are due and payable by IBM from receipt by IBM of an accurate
      invoice, which will be based on the issuance to Chordiant by IBM of an
      electronic purchase order, on the following dates: 

    

    
      	
              Payment
                Date

            	
              Amount

            
	 	 
	
              Date
                of execution

            	
              $5,000,000

            
	
              January
                31, 2007

            	
              $2,500,000

            
	
              March
                31, 2007

            	
              $2,500,000

            

    

    

    Future
      Option Pricing.

    

    The
      parties agree that IBM shall have the option to license additional quantities
      of
      the Software Products listed within this Order Form from Chordiant at the
      following quantities and License Fees for a period of 5 years from execution
      of
      this agreement:

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

    

    
      	
              Software
                Product(s)

            	
              Quantity

            	
              License
                Type (i.e. Named User/Client, Server, Developer)

              URN’s
                (no. of)

            
	
              Chordiant
                Call Center Browser Edition

            	
              500

            	
              Concurrent
                Users

            
	
              Chordiant
                Foundation Server

            	
              8

            	
              CPU
                

            

    

    

    

    Total
      One-Time License Fee:       
      $1,125,000

     

    The
      initial annual support and maintenance fee for each bundle of 500 additional
      CCABE Concurrent Users and 8 additional CPUs for Chordiant Foundation Server
      will be $125,000. At IBM’s option, after expiration of the initial Support
      period and each subsequent renewal period, IBM may acquire an additional one
      year of Support services for an annual support fee of $125,000.

    

    Any
      subsequent license based on options detailed above shall be set forth in a
      subsequent Order Form(s).

    

    Miscellaneous. 

    

    Additionally,
      the parties agree that: 

    

    
      	(i)  	
              Chordiant
                warrants for a period of 180 days from the delivery date that the
                Software, as delivered by Chordiant, will substantially perform the
                functions described in the associated Documentation in all material
                respects when operated on the application server on which the
                Documentation states the Software can operate. Provided that IBM
                gives
                Chordiant written notice of a breach of the foregoing warranty during
                the
                warranty period, Chordiant shall correct any reproducible errors
                that
                cause the breach of the warranty in accordance with its technical
                support
                policies, or if Chordiant is unable to make the Software operate
                as
                warranted, Customer shall be entitled to terminate the Software license,
                and Chordiant shall refund the License Fees paid for the applicable
                Software license to IBM. 

            

    

    
      	(ii)  	
              Chordiant
                warrants the diskettes/CD disks media to be free of defects in materials
                and workmanship for thirty (30) days from the delivery date. Chordiant
                shall replace defective media.

            

    

    
      	(iii)  	
              Except
                for the remedy provided in clause (i) above, all fees due under this
                Order
                Form shall be non-cancelable and the sum paid
                non-refundable.

            

    

    
      	(iv)  	
              IBM
                shall have no right, title or interest to the software licenses described
                in this Order Form. 

            

    

    
      	(v)  	
              As
                specified on this Order Form, Chordiant shall deliver to IBM, one
                copy of
                the Software media and Documentation (CD-ROM or bound, whichever
                is
                generally available) (“Master Copy”) for each Software license specified
                above for use at the Designated Center. IBM shall be responsible
                for
                installation of the Software. Software is deemed accepted upon delivery
                to
                IBM.

            

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

    

    Chordiant
      Software Inc.    International
      Business machines 

    Corporation:

    

    /s/
      Steven R. Springsteel    /s/
      Randy N. Henning    

    Signature      Signature

    

    Steven
      R. Springsteel        Randy
      N. Henning    

    Print
      Name          Print
      Name

    

    President
      and CEO     Enterprise
      Software Relationship Manager  

    Print
      Title     
 Print
      Title

    

     

    Date:
      September 28, 2006     Date:
      September 28, 2006

    

    Chordiant
      Software, Inc.        

    /s/
      Peter S. Norman    

    Signature      

     

    Peter
      S. Norman     

    Print
      Name      

     

    CFO      

    Print
      Title      

    

     

    Date:
      September 28, 2006

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