Document:

exhibit421.htm - Provided by MZ Technologies

 

Exhibit 4.21

AMENDMENT TO THE CONTACT CENTER SERVICE AGREEMENT BETWEEN ORBITALL SERVIÇOS E PROCESSAMENTO DE INFORMAÇÕES COMERCIAIS S.A. AND TNL CONTAX S.A.

 

Parties

a)    Contractor(s): ORBITALL SERVIÇOS E PROCESSAMENTO DE INFORMAÇÕES COMERCIAIS LTDA, with registered offices at Rua Manoel Coelho, no. 600, 1o Piso, in the city of São Caetano do Sul, State of São Paulo, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 00.006.878/0001-34.

 

b)    Contracted Party: TNL CONTAX S.A., with registered offices at Rua da Passeio, no 48 ao 56, in the city and State of Rio de Janeiro, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 02.757.614/0001-48.

 

1.     History

Considering that:

a)    On April 1, 2004, the Parties agreed to the Contact Center Service Agreement:

 

b)    The Parties agreed to establish the current Amendment to the Agreement, in order to alter the scope, extend the contract term, and alter the readjustment conditions.

 

c)The Parties agreed to sign the current Amendment (hereinafter referred to as “Amendment”), which will be ruled by the terms and conditions hereinafter.

 

2.     Amendment

 

2.1 Changes in the Scope 

The Parties agree to alter the scope of the Agreement, excluding from the object, starting on December 18, 2009, the operations stated on Appendix 1 of this amendment, without payment of fine by the Contractor. 

2.2 Price

 

The Parties agree that the prices will remain unaltered for the operations remaining in the contract, not being readjusted, given the appropriate economic-financial balance of the Agreement.

 

2.3 Term of Validity

The parties agree that starting on December 18, 2009, the validity of the remaining operations of the contract in question will remain in force for 1 (one) year (“Term of Validity”), being automatically renewed for equal and successive periods of 1 (one) year in the absence of notification by one of the Parties to the other, 30 (thirty) days prior to termination, communicating its intention not to renew it, without the activation of the termination clauses specified in the Agreement.

2.4 Readjustment – Amendment of the adjustment clause in the contract and its amendments according to the conditions listed below.

 

 

 

PRICE ADJUSTMENTS – Parties may plead price adjustment by notice in writing within 30 (thirty) days before the intended date for the new prices.

 

A minimum period of at least 12 (twelve) months should be observed, from the date of the last price adjustment or the beginning of each respective operation and the date of the plea of the new price adjustment.

 

2.4.1      If no agreement between the parties regarding the rates payable for the period desired are reached, the agreed conditions firmed earlier remain in effect until the finalization of the readjustment.

 

2.4.2      In case the agreement is dissolved, the operations will be kept under the same conditions contracted until the effective dissolution of the agreement.

 

3.     Ratification

The parties expressly ratify all other terms and conditions of the amended Agreement.

4.     Law and Jurisdiction

The present amendment will be regulated by the laws of the Federative Republic of Brazil and interpreted in accordance with its provisions, with the Parties ratifying the election of the Forum provided in the Agreement as competent to resolve any questions regarding the Agreement or this Amendment.

 

 

The Contractor(s) legal representative(s), as qualified (s) in item 1 of this instrument, signed below.

 

Contractor(s):            _________________________                   _________________________

 Name:                                                            Name:

CPF/MF.:                                                       CPF/MF.:

 

Contracted Party:        _________________________                   _________________________

 Name:                                                            Name:

CPF/MF.:                                                       CPF/MF.:

  

Witnesses:                   _________________________                   _________________________

 Name:                                                            Name:

CPF/MF.:                                                       CPF/MF.:

 

 

APPENDIX 1

 

The operations that will be discontinued from the mentioned Agreement between Orbitall and TNL Contax are:

a.       Itaucard ́s Operations: all contact center operations related to the Itaucard.

 

b.       Itaú Financial Operations: all contact center operations relating to the Financeiras do Itaú, such as, FIC ́s (Financeira Itaú CBD) Operations, FAI ́s (Financeira Americanas Itaú) Operations, FIT ́s (Financeira Itaú Taií) Operations and Marisa ́s Operations.

 

In witness whereof, the parties execute this present instrument in two (2) counterparts of equal content and form, before two (2) witnesses.

São Paulo, December 18, 2009.exhibit48.htm - Generated by SEC Publisher for SEC Filing

 

Exhibit 4.8

 

7th AMENDMENT TO THE SERVICES AGREEMENT AMONG TELEMAR NORTE LESTE S.A., TNL PCS S.A., TELEMAR INTERNET LTDA. AND TNL CONTAX S.A. 

 

 

THE PARTIES

 

TELEMAR NORTE LESTE S.A., a corporation with registered offices at Rua General Polidoro, no99, Zip Code: 22280-001, in the city and State of Rio de Janeiro, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 33.000.118/0001-59, represented as per its by-laws, hereinafter referred to as “TELEMAR”;

 

TNL PCS S.A., a corporation with registered offices at Rua Jangandeiros, no 48 – Ipanema, Zip Code: 22420-020, in the city and State of Rio de Janeiro, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 04.164.616/0001-59, represented as per its by-laws, hereinafter referred to as “OI”, and

 

TELEMAR INTERNET LTDA, a corporation with registered offices at Avenida Afonso Penna, no 4001, in the city of Belo Horizonte, State of Minas Gerais, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 03.986.348/0001-98, represented as per its by-laws, hereinafter referred to as “OI INTERNET”.

 

All companies collectively referred to as “CONTRACTORS”;

 

And: 

 

TNL CONTAX S.A., a corporation with registered offices at Rua da Passeio, no 48 ao 56 - Parte, Zip Code: 20021-290, in the city and State of Rio de Janeiro, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 02.757.614/0001-48, represented as per its by-laws, hereinafter referred to as “CONTRACTED PARTY”,

 

All, hereinafter, collectively referred to as “PARTIES” and separately as “PARTY”.

 

 

(i)        WHEREAS the PARTIES entered into a Service Agreement dated November 30, 2004, hereinafter referred to as AGREEMENT, and now wish to modify certain conditions;

 

(ii)      WHEREAS the CONTRACTED PARTY is fully aware that the communications service provided by the CONTRACTORS under ANATEL’s concession is a public service of collective interest and that the subject matter of this Agreement is indispensible for the continuing provision of public services by the CONTRACTORS.

 

The PARTIES decide to enter into the present amendment to the AGREEMENT, which shall be regulated by the following additional terms and conditions:

 

SECTION ONE – CHANGES TO THE AGREEMENT

 

1.1.              The Parties agree, that item 4.1.42 of the fourth clause – Obligations of the Contracted Party, which was added to the referred Contract upon conclusion of the 3rd Addendum, on may 01,  2007, entered into effect with the following wording:

 

“4.1.42 The CONTRACTED PARTY cannot encumber the subject of this Contract, except in favor of the Brazilian Development Bank – BNDES (Banco Nacional de Desenvolvimento Econômico e Social) in loan operations.”

 

1.2.              It remains in force and unchanged the sub-items of the above item 4.1.42.

 

 

 

 

SECTION
TWO – FINAL PROVISIONS:

 

2.1
The terms, items and sub-items included in the Original Agreement which are not
changed by this Amendment, remain unaltered and in full force and are ratified
for all legal purposes.

 

2.2
The Parties declare, under penalty of the Law, that the signatories of this
instrument are its legal representatives, properly constituted under their
by-laws, with power to assume obligations hereunder. 

 

In
witness whereof, the parties execute this present instrument in two (2)
counterparts of equal content and form, before two (2) witnesses.

 

Rio de Janeiro, October 30, 2009.

 

 

By the  CONTRACTORS

 

 

____________________________           
_________________________

                        

TELEMAR NORTE LESTE S.A.

TNL PCS S.A.

TELEMAR INTERNET LTDA.

 

 

By the CONTRACTED PARTY

 

____________________________           
_________________________

 

TNL CONTAX S.A.

                               

                               

 

WITNESSES:

 

 

 

_________________________                   
____________________________

Name:                                                           
Name:

CPF/MF.:                                                      
CPF/MF.:exhibit419.htm - Provided by MZ Technologies

 

Exhibit 4.19

AMENDMENT TO THE CONTACT CENTER SERVICE AGREEMENT BETWEEN ORBITALL SERVIÇOS E PROCESSAMENTO DE INFORMAÇÕES COMERCIAIS S.A. AND TNL CONTAX S.A.

 

IDENTIFIED AS CN 0988/04

 

Through this particular Instrument, ORBITALL SERVIÇOS E PROCESSAMENTO DE INFORMAÇÕES COMERCIAIS S.A., current denomination of ORBITALL SERVIÇOS E PROCESSAMENTO DE INFORMAÇÕES COMERCIAIS LTDA, a corporation with registered offices at Rua Manoel Coelho, no. 600, 1o Piso, in the city of São Caetano do Sul, State of São Paulo, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 00.006.878/0001-34, hereinafter referred to as ORBITALL, and TNL CONTAX S.A., a corporation with registered offices at Rua da Passeio, no 48 ao 56 - parte, downtown, in the city and State of Rio de Janeiro, enrolled under the Corporate Taxpayer ́s ID (CNPJ/MF) number 02.757.614/0001-48, hereinafter referred to as PARTNER, with their legal representatives signatures according to their by-laws, in common agreement, starting from the date of signature of this Instrument, amend the Terms and Conditions of the Contact Center Service Agreement identified as CN 0988/04, signed on April 4, 2004, hereinafter referred to as the AGREEMENT, as follows:

1.     Term of the validity of the Agreement – The Agreement now runs until December 31, 2009, and may be extended as long as agreed between the parties.   

 

2.      Automatic Renewal – This Instrument is automatically renewed if the new business model to be agreed by the Parties has an implementation date later than December 31, 2009. 

 

3.     Ratification of the clauses – Remain in force and unchanged other contractual terms which were not subject to the present agreement, fully ratified by the parties.

 

In witness whereof, the parties execute this present instrument in two (2) counterparts of equal content and form, before two (2) witnesses.

 

São Paulo, April 1, 2009.

____________________________

ORBITALL SERVIÇOS E PROCESSAMENTO DE

INFORMAÇÕES COMERCIAIS

 

________________________                     _________________________

            

TNL CONTAX S.A.

 

 

WITNESSES

________________________                     _________________________

  Name:                                                               Name:

  CPF/ME:                                                            CPF/ME:

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