Document:

EX-10.2

 Exhibit 10.2 

Execution Version 

NON-SOLICITATION AGREEMENT 

This Non-Solicitation Agreement (this “Agreement”) is being executed and delivered as of May 6, 2014, by Edison Venture
Fund VII, LP (“Stockholder”) in favor and for the benefit of inContact, Inc., a Delaware corporation (together with any of its affiliates and subsidiaries, the “Purchaser”). 

All capitalized terms used but not defined herein shall have the respective meanings ascribed thereto in the Merger Agreement (as defined
below). 
 RECITALS 
 A.
Purchaser, INCC Acquisition, Inc., a Delaware corporation and wholly-owned subsidiary of the Purchaser (the “Survivor”); CallCopy, Inc., a Delaware corporation (the “Company”); all of the stockholders of the Company
(the “Stockholders”); and Jeff Canter, as the Stockholders’ Agent are entering into an Agreement and Plan of Merger dated the date hereof (the “Merger Agreement”), pursuant to which the Company will merge with
and into the Survivor and the Stockholders will exchange their shares of Company Common Stock for cash and Purchaser Common Stock on the terms set forth in the Merger Agreement; 

B. As a condition and mutual inducement to close the Merger, the Merger Agreement contemplates, among other things, that Stockholder shall
enter into this Agreement and that this Agreement shall become effective at the Effective Time; 
 C. Stockholder is a Stockholder of the
Company and has detailed knowledge of the Business (as defined below), including confidential and proprietary information of the Company; 

D. Stockholder has a material economic interest in the consummation of the Merger, and the consideration received as a result of the Merger is
paid in consideration, in part, for the Stockholder’s covenant not to solicit (as set forth herein); and 
 E. Stockholder understands
and agrees that this Agreement is offered and accepted as partial consideration of the Merger. 
 AGREEMENT 

NOW, THEREFORE, in consideration of the mutual promises made herein, Purchaser and Stockholder hereby agree as follows: 

1. Definitions. For purposes of this Agreement, the parties agree to the following definitions of the following terms used in
this Agreement: 
 “Business” shall mean the business of designing, creating, distributing or selling products and services
that provide workforce optimization suite to enable call centers and other organizations to improve operational efficiencies with call recording, quality management, desktop recording, speech analytics, and performance management functions delivered
through premise based software or cloud based software delivered as a service. 

 “Restricted Territory” shall mean each of the following areas in which the
Purchaser maintains, with respect to the Business, operations, facilities or customers: 
  

	 	(a)	the United States of America; and 

  

	 	(b)	all other countries of the world; provided that the Company maintains non-trivial operations, facilities, or customers in such geographic area as of the Closing Date. 

“Restricted Period” shall mean the period of time beginning on the Closing Date and ending on the two (2) year
anniversary of the Closing Date. 
 2. Non-Solicitation. Stockholder further agrees that during the Restricted Period and
anywhere in the Restricted Territory, without the prior written consent of Purchaser, the Stockholder shall not knowingly, personally or through others, directly or indirectly, encourage, induce, attempt to induce, solicit or attempt to solicit (on
Stockholder’s own behalf or on behalf of any other person or entity), or take any other action that is intended to induce or encourage, or has the effect of inducing or encouraging, any employee, consultant or independent contractor of the
Company as of the Closing Date to discontinue its, his or her employment or consulting arrangement with the Survivor or the Purchaser, whether such person is a full-time, part-time or temporary employee or contractor and whether or not such
employment or consulting arrangement is pursuant to a written agreement, for an indeterminate period, or for a predetermined period. 

Provided, however, that notwithstanding the foregoing, for purposes of this Agreement, the following shall not be deemed to be
violations of this Agreement: (i) the placement of general advertisements that may be targeted to a particular geographic or technical area, but which are not targeted directly or indirectly towards the Company’s employees, (ii) the
solicitation or hiring of any employee of the Survivor or the Purchaser whose employment or other arrangement with the Survivor or the Purchaser has been terminated for at least 180 days prior to any such solicitation or hiring, or (iii) the
solicitation of Jeff Canter, Ray Bohac, Mark Studer or Jon Dunham to serve as a director for a portfolio company of the Stockholder or its affiliates, but only after such person obtains the prior written approval of the Chief Executive Officer of
the Purchaser. 
 For the avoidance of doubt, nothing in this Agreement shall prohibit or restrict Stockholder or any of its affiliates,
funds or portfolio companies from investing in, owning, controlling, managing or operating any business or entity that conducts or competes with the Business or Purchaser as long as Stockholder complies with its obligations in this Section 2.

 3. Severability of Covenants. The covenants contained in Section 2 herein shall be construed as a series of separate
covenants, one for each country, province and state in the Restricted Territory. If, in any judicial proceeding, a court determines that any of such separate covenants (or any part thereof) is unenforceable because it is deemed to exceed the time,
geographic or scope limitations permitted by applicable law, then such unenforceable covenant (or such part) shall be eliminated from this Agreement and the remaining separate covenants (or portions thereof) shall remain in full force and effect.

 4. Independence of Obligations. The covenants and obligations of Stockholder set forth in this Agreement shall be construed
as independent of any other agreement or arrangement between Stockholder, on the one hand, and Purchaser on the other. Stockholder nevertheless understands and agrees to the Stockholder’s obligations and the restraints they may impose and in
particular: 
 (a) Stockholder Acknowledgement of Receipt of Value. Stockholder acknowledges that (i) Stockholder’s
agreement as set forth herein is necessary to preserve the value of the Company for Purchaser following the Merger, (ii) as consideration for the Stockholder’s covenants set forth herein, Purchaser has entered into the Merger Agreement and
would not have done so but for the agreement of Stockholder to enter into this Agreement, and (iii) the consideration provided for in the Merger Agreement is sufficient and adequate to compensate Stockholder for agreeing to the restrictions
contained in this Agreement and that such restrictions will not cause Stockholder undue hardship. 

  
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 (b) Stockholder Acknowledgement of Restraints. Stockholder also acknowledges that
the limitations of time, geography and scope of activity agreed to in this Agreement are reasonable because, among other things: (i) the Purchaser is engaged in a highly competitive industry, (ii) Stockholder has unique access to the trade
secrets and know-how of the Company, including without limitation the plans and strategy (and, in particular, the competitive strategy) of the Company, and (iii) this Agreement provides no more protection than is necessary to protect
Purchaser’s interests in its trade secrets and confidential information. 
 5. Enforcement. Stockholder understands,
acknowledges and agrees that: 
 (a) Stockholder has gained a special and unique expertise in the Business that is of unique and peculiar
value and that the provisions of this Agreement are required for the fair and reasonable protection of Purchaser’s proprietary interest in the Company, and are intended to prohibit Stockholder and any third parties from benefiting from
Stockholder’s historical relationship with the Company and with the Business at the expense and economic detriment of Purchaser or its successors or assigns. 

(b) Purchaser and its successors or assigns will suffer irreparable injury that cannot adequately be compensated for by monetary damages
alone in the event of Stockholder’s breach or violation of any covenant or undertaking contained in this Agreement. Stockholder, therefore, agrees that Purchaser or its successors or assigns (as applicable) in addition to such damages and other
remedies and without limiting any other remedy or right that they may have, shall have the immediate right to seek an interim, interlocutory and final or permanent injunction against Stockholder issued by a court of competent jurisdiction enjoining
any such alleged breach or violation without posting any bond or other security that might otherwise be required, and Stockholder agrees that he or she shall not plead adequacy of any relief at law available to Purchaser or its successors or assigns
(as applicable) (including monetary damages) as a defense to any petition, originating process claim or motion for preliminary, interim, interlocutory and final or permanent injunctive relief to enforce any provision of this Agreement. 

(c) In the event that Stockholder should contest the enforceability of any provision of this Agreement in any court of competent
jurisdiction, then, if Stockholder is found not to be in compliance with such provision, whether as set forth in this Agreement or as reformed by said court, any time period associated with any such challenged provision shall be deemed suspended at
the time of filing the action in which such enforceability is contested during the period of non-compliance with such provision (whether as set forth in this Agreement or as reformed by said court). In the event that such court of competent
jurisdiction upholds the enforceability of any such provision, all periods of appeal having expired thereon, then the suspended portion of any such time period shall automatically thereafter once again become effective. For purposes of this
Agreement, the suspended portion of any such time period shall be the difference between the full stated time period in this Agreement relating to any such provision, less any time that Stockholder complied with such provision. 

(d) The rights and remedies of Purchaser hereunder are not exclusive of or limited by any other rights or remedies that Purchaser may have,
whether at law, in equity, by contract or otherwise, all of which shall be cumulative (and not alternative). Without limiting the generality of the foregoing, the rights and remedies of Purchaser hereunder, and the obligations and liabilities of
Stockholder hereunder, are in addition to their respective rights, remedies, obligations and liabilities under the law of unfair competition, misappropriation of trade secrets and the like. This Agreement does not limit Stockholder’s
obligations or the rights of the Company under the terms of any other agreement between Stockholder and the Company. 
 (e) If Purchaser or
its successors or assigns successfully, in whole or part, asserts an action at law or in equity to enforce any of the terms of this Agreement, then the prevailing party to such action, shall be entitled to recover from the non-prevailing party all
reasonable attorneys’ fees, costs and necessary disbursements in addition to any other relief to which it may be entitled. 

  
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 6. General Provisions. 

(a) Notices. Any notice or other communication required or permitted to be delivered to any party under this Agreement shall be
in writing and shall be deemed properly delivered, given and received: (i) if delivered by hand, when delivered; (ii) if sent via facsimile with confirmation of receipt, when transmitted and receipt is confirmed; (iii) if sent by
electronic mail or other electronic transmission, upon delivery; (iv) if sent by registered, certified or first class mail, the third business day after being sent; and (v) if sent by overnight delivery via a national courier service, one
business day after being sent, in each case to the address, email address or facsimile telephone number set forth below (or to such other address, email address or facsimile telephone number as such party shall have specified in a written notice
given to the other parties hereto): 
 (A) if to Purchaser, to: 

inContact, Inc. 
 7730 South
Union Park Avenue, Suite 500 
 Salt Lake City, UT 84047 

Attention: Daniel G. Lloyd, General Counsel 

Facsimile: (801) 452-7941 

Email: daniel.lloyd@incontact.com 

(B) if to Stockholder, to such Stockholder’s address as set forth on the signature page to this Agreement. 

(b) Counterparts; Facsimile. This Agreement may be executed in one or more counterparts, all of which shall be considered one
and the same agreement and shall become effective when one or more counterparts have been signed by each of the parties and delivered to the other party, it being understood that all parties need not sign the same counterpart. The exchange of a
fully executed Agreement (in counterparts or otherwise) by electronic transmission in .PDF format or by facsimile shall be sufficient to bind the parties to the terms and conditions of this Agreement. 

(c) Entire Agreement. This Agreement constitutes the entire agreement among the parties with respect to the subject matter
hereof and supersedes all prior agreements and understandings both written and oral, among the parties with respect to the subject matter hereof. 

(d) No Third Party Beneficiaries. This Agreement is not intended to, and shall not, confer upon any other person any rights or
remedies hereunder. 
 (e) Assignment. This Agreement shall not be assigned by operation of law or otherwise, except that
Purchaser may assign its rights and delegate its obligations hereunder to any of the Purchaser’s affiliates or subsidiaries, or to any person acquiring the Purchaser or the Survivor. 

  
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 (f) Other Remedies. Any and all remedies herein expressly conferred upon a party
will be deemed cumulative with and not exclusive of any other remedy conferred hereby, or by law or equity upon such party, and the exercise by a party of any one remedy will not preclude the exercise of any other remedy. 

(g) Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware,
regardless of the laws that might otherwise govern under applicable principles of conflicts of laws thereof. 
 (h) Consent to
Jurisdiction. Each of the parties hereto irrevocably agrees and consents to the exclusive jurisdiction and venue of the courts in the State of Utah, in connection with any matter based upon or arising out of this Agreement or the matters
contemplated herein, agrees that process may be served upon them in any manner authorized by the laws of the State of Utah for such persons and waives and covenants not to assert or plead any objection that they might otherwise have to such
jurisdiction, venue and such process. Each party agrees not to commence any legal proceedings related hereto except in such courts. 

[Signature Page Follows.] 

  
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 IN WITNESS WHEREOF, the parties have caused this Non- Solicitation Agreement to be duly executed
on the date first above written. 
  

			
	inContact, Inc.
		
	By:	 	 /s/

		
	Name:	 	Paul Jarman
	Title:	 	CEO
	
	Stockholder
	
	Edison Venture Fund VII, LP
	By: Edison Partners VII, LLC, its General Partner
		
	By:	 	 /s/

		
	Name:	 	Michael A. Kopelman
	Title:	 	Managing Member
	
	Address:
	c/o Edison Partners VII, LLC
	1009 Lennox Drive #4
	Lawrenceville, NJ, 08648
	Attn: Michael Kopelman

  
 6EX-10.3

 Exhibit 10.3 

Execution Version 

REPURCHASE AGREEMENT 

This REPURCHASE AGREEMENT (this “Agreement”) is made as of the 6th day of May 2014, between inContact, Inc., a Delaware corporation
(the “Company”) and                      (the “Holder”). Capitalized terms used herein shall have the meaning ascribed thereto in
Section 11 of this Agreement. 
 Recitals 

A. The Company and Holder, together with other persons, are parties to the Agreement and Plan of Merger, dated as of May 6, 2014 (the
“Merger Agreement”), pursuant to which the Company issued to Holder 99,315 shares of the Company’s common stock, par value $0.0001, that the Company and Holder have agreed will be subject to the terms of this Agreement (the
“Shares”). 
 B. As partial consideration for the Company entering into the Merger Agreement and closing the transactions
contemplated thereby, the Holder agreed to enter into this Agreement granting to the Company the right to repurchase the Shares on the occurrence of certain events. 

Agreement 
 NOW,
THEREFORE, in consideration of the foregoing recitals, which are incorporated herein, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows: 

1. Repurchase Right. In the event the Holder ceases to be a full-time employee of the Company or its subsidiaries for any reason other
than (a) Holder’s death, (b) Holder’s Disability, (c) termination by the Company for any reason other than Just Cause, or (d) termination by the Holder for Good Reason, the Company shall, from the date of such cessation
of service (the “End of Service Date”), have an irrevocable, exclusive option to repurchase (the “Repurchase Option”) any Shares that have not been released from the Repurchase Option as of the End of Service Date (the
“Unreleased Shares”), at a price per share (the “Repurchase Price”) equal to the lesser of the fair market value of the Unreleased Shares on the End of Service Date (as determined by the Company’s board of directors) and
$0.01 per Share. 
 2. Exercise. The Company shall give written notice to the Holder, with a copy to the Escrow Holder, stating
whether it is exercising its Repurchase Option within 60 days following the End of Service Date. If the Repurchase Option is exercised, within 90 days following the End of Service Date the Company shall deliver payment of the aggregate Repurchase
Price to the Holder (with a copy to the Escrow Holder) by delivering to the Holder or the Holder’s executor a check in the amount of the aggregate Repurchase Price, and upon such payment all Unreleased Shares shall be deemed sold and
transferred to the Company. Upon receipt of notice of payment of the Repurchase Price from the Company, the Escrow Holder will, without further order or instruction, transmit to the Company the certificates for the Unreleased Shares with the
Assignment Separate from Certificate. If the Company elects not to exercise the Repurchase Option or fails to give written notice to Holder within 60 days following the End of 

 
Service Date, all Unreleased Shares shall be released from the Repurchase Option and the Escrow Holder will, upon the written request of Holder, transmit to the Holder the certificates for the
Unreleased Shares. 
 3. Release of Shares from Repurchase Option. 

(a) So long as the Holder continues to be a full-time employee of the Company or any of its subsidiaries, 33,105 shares shall be released from
the Repurchase Option on each of the first, second and third anniversary of the date of this Agreement (the “Restriction Period”). 

(b) Upon the earlier of (i) immediately prior to the consummation of a Change in Control of the Company and (ii) the date on which
the Holder’s full-time employment with the Company and its subsidiaries ceases due to (a) Holder’s death, (b) Holder’s Disability, (c) termination by the Company for any reason other than Just Cause, or
(d) termination by the Holder for Good Reason, all Unreleased Shares shall be released from the Repurchase Option. 
 (c) Upon release
of the Repurchase Option on any of the Shares pursuant to Section 3(a), the Escrow Holder will, without further order or instruction, transmit to the Holder the certificates evidencing such Shares. Upon release of the Repurchase Option pursuant
to Section 3(b), the Holder shall give written notice to the Company, with a copy to the Escrow Holder, stating the number of Shares released from the Repurchase Option and describing the circumstances giving rise to the release. Upon receipt
of notice of release from the Holder, the Escrow Holder will, without further order or instruction, transmit to the Holder the certificates for the Shares released from the Repurchase Option. 

4. Escrow of Stock. For purposes of facilitating the enforcement of the provisions of this Agreement, the Holder is delivering the
certificate(s) for the Shares, together with an Assignment Separate from Certificate in the form attached hereto as Exhibit A, executed in blank by the Holder with respect to each such stock certificate (with Medallion signature Guaranty), to the
Secretary of the Company, or its designee (the “Escrow Holder”), to hold in escrow in accordance with the terms of this Agreement, with the authority to take all such actions and to effectuate all such transfers and/or releases as may be
necessary or appropriate to accomplish the objectives of this Agreement in accordance with the terms hereof. The Holder hereby acknowledges that the appointment of the Secretary of the Company (or its designee) as the Escrow Holder hereunder with
the stated authorities is a material inducement to the Company to make this Agreement and the Merger Agreement and that such appointment is coupled with an interest and is accordingly irrevocable. The Holder agrees that the Shares may be held
electronically in a book entry system maintained by the Company’s transfer agent or other third party and that all of the terms and conditions of this Section 4 applicable to certificated Shares will apply with the same force and effect to
such electronic method for holding the Shares. The Holder agrees that the Escrow Holder shall not be liable to any party hereto (or to any other party) for any actions or omissions unless such Escrow Holder is grossly negligent relative thereto. The
Escrow Holder may rely upon any letter, notice or other document executed by any signature purported to be genuine and may resign at any time. So long as the Company has not provided written notice of its exercise of the Repurchase Option in
accordance with Section 2, the Holder shall be entitled to exercise all voting and other consensual rights pertaining to the Shares. 

  
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 5. Additional Securities and Distributions. 

(a) Any securities or cash received (other than a regular cash dividend) as the result of ownership of the Shares (the “Additional
Securities”), including, but not by way of limitation, warrants, options and securities received as a stock dividend or stock split, or as a result of a recapitalization or reorganization or other similar change in the Company’s capital
structure, shall be retained in escrow in the same manner and subject to the same conditions and restrictions as the Unreleased Shares with respect to which they were issued, including, without limitation, the Repurchase Option, set forth in the
Agreement applicable to the Unreleased Shares during the Restriction Period. The Holder shall be entitled to direct the Company to exercise any warrant or option received as Additional Securities upon supplying the funds necessary to do so, in which
event the securities so purchased shall constitute Additional Securities, but the Holder may not direct the Company to sell any such warrant or option. If Additional Securities consist of a convertible security, the Holder may exercise any
conversion right, and any securities so acquired shall constitute Additional Securities. In the event of any change in certificates evidencing the Shares or the Additional Securities by reason of any recapitalization, reorganization or other
transaction that results in the creation of Additional Securities, the Escrow Holder is authorized to deliver to the issuer the certificates evidencing the Shares or the Additional Securities in exchange for the certificates of the replacement
securities. 
 (b) The Company shall disburse to the Holder all regular cash dividends with respect to the Shares and Additional Securities
(whether vested or not), less any applicable withholding obligations. 
 (c) In the event that the Repurchase Option is exercised or deemed
exercised, the sole right and remedy of the Holder thereafter with respect to the Unreleased Shares shall be to receive the Repurchase Price, and in no case shall the Holder have any claim of ownership as to any of the Unreleased Shares. 

6. Restrictions on Transfer. No Unreleased Shares subject to the Repurchase Option, nor any beneficial interest in such Shares, shall
be sold, gifted, transferred, encumbered or otherwise disposed of in any way (whether by operation of law or otherwise) by the Holder, other than as expressly permitted or required by this Agreement. In order to ensure compliance with the
restrictions on transfer set forth in this Agreement, the Company may issue appropriate “stop transfer” instructions to its transfer agent. The Company shall not be required (i) to transfer on its books any Unreleased Shares that have been
sold or otherwise transferred in violation of any of the provisions of this Agreement or (ii) to treat as owner of such Unreleased Shares or to accord the right to vote or pay dividends to any purchaser or other transferee to whom such Unreleased
Shares shall have been so transferred. The Grantee understands and agrees that the Company shall cause the legends set forth below or legends substantially equivalent thereto, to be placed upon any certificate(s) evidencing ownership of the Shares
together with any other legends that may be required by the Company or by state or federal securities laws: 
 THE SHARES REPRESENTED BY THIS
CERTIFICATE ARE RESTRICTED BY THE TERMS OF THAT CERTAIN REPURCHASE AGREEMENT BETWEEN THE COMPANY AND THE NAMED STOCKHOLDER. THE SHARES REPRESENTED BY THIS CERTIFICATE MAY BE TRANSFERRED ONLY IN ACCORDANCE WITH SUCH AGREEMENT, A COPY OF WHICH IS ON
FILE WITH THE SECRETARY OF THE COMPANY. 

  
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 Upon the release of the Repurchase Option with respect to any of the Shares pursuant to
Section 3(a) or 3(b), the Company will issue replacement certificate(s) to the Holder evidencing such released Shares that do not bear such legend. 

7. Governing Law. This Agreement will be construed in accordance with and governed by the internal laws of the state of Delaware
without giving effect to any choice of law rule that would cause the application of the laws of any jurisdiction other than the internal laws of the state of Delaware to the rights and duties of the parties. Should any provision of this Agreement be
determined to be illegal or unenforceable, the other provisions shall nevertheless remain effective and shall remain enforceable. 
 8.
Construction. The captions used in this Agreement are inserted for convenience and shall not be deemed a part of the Agreement for construction or interpretation. Except when otherwise indicated by the context, the singular shall include the
plural and the plural shall include the singular. 
 9. Venue. The parties agree that any suit, action, or proceeding arising out of
or relating to this Agreement shall be brought in any federal or state court located in the State of Delaware and that the parties shall submit to the jurisdiction of such court. The parties irrevocably waive, to the fullest extent permitted by law,
any objection the party may have to the laying of venue for any such suit, action or proceeding brought in such court. If any one or more provisions of this Section 9 shall for any reason be held invalid or unenforceable, it is the specific
intent of the parties that such provisions shall be modified to the minimum extent necessary to make it or its application valid and enforceable. In any action or other proceeding to enforce any of the terms hereof seek relief for any breach hereof,
the non-prevailing party shall reimburse the prevailing party for reasonable attorney’s fees and costs incurred, including costs of appeal and enforcing any judgment. 

10. Notices. Any notice or other communication required or permitted to be delivered to any party under this Agreement shall be in
writing and shall be deemed properly delivered, given and received: (a) if delivered by hand, when delivered; (b) if sent via facsimile with confirmation of receipt, when transmitted and receipt is confirmed; (c) if sent by electronic
mail, telegram, cablegram or other electronic transmission, upon delivery; (d) if sent by registered, certified or first class mail, the third business day after being sent; and (e) if sent by overnight delivery via a national courier
service, one business day after being sent, in each case to the address, email address or facsimile telephone number set forth beneath the name of such party below (or to such other address, email address or facsimile telephone number as such party
shall have specified in a written notice given to the other parties hereto): 
  

					
	If to the Company:	 	
		
	inContact, Inc.	 	
	7730 South Union Park Avenue, Suite 500	 	
	Salt Lake City, UT 84047	 	
	Attention: Daniel G. Lloyd, General Counsel	 	
	Facsimile: (801) 452-7941	 	
	Email: daniel.lloyd@incontact.com	 	
		
	If to the Holder:	 	
			
	  
	 		 	
	  
	 		 	
	  
	 		 	

  
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 11. Definitions. The following definitions shall apply for purposes of this Agreement.

 “Additional Securities” has the meaning set for in Section 5(a), above. 

“Change in Control” of the Company shall be deemed to have occurred if the events set forth in any one of the following paragraphs shall have
occurred: 
 (a) The acquisition by any Person of Beneficial Ownership of fifty percent (50%) or more of either
(A) the then-outstanding shares of Common Stock of the Company (the “Outstanding Company Common Stock”), or (B) the combined voting power of the then-outstanding voting securities of the Company entitled to vote generally
in the election of directors (the “Outstanding Company Voting Securities”); provided, however, that for purposes of this subsection (a), the following acquisitions shall not constitute a Change in Control: (i) any
acquisition directly from the Company, (ii) any acquisition by the Company, (iii) any acquisition by any employee benefit plan (or related trust) sponsored or maintained by the Company or any corporation controlled by the Company, or
(iii) any acquisition by any corporation pursuant to a transaction that complies with clauses (i), (ii) and (iii) of subsection (c) of this definition; or 

(b) Individuals who, as of the date of this Agreement, constitute the Board (the “Incumbent Board”) cease for
any reason to constitute at least a majority of the Board; provided, however, that any individual becoming a member of the Board subsequent to the date of this Agreement whose election, or nomination for election by the Company’s
shareholders, was approved by a vote of at least a majority of the members of the Board then comprising the Incumbent Board shall be considered as though such individual were a member of the Incumbent Board, but excluding, for this purpose, any such
individual whose initial assumption of office occurs as a result of an actual or threatened election contest with respect to the election or removal of members of the Board or other actual or threatened solicitation of proxies or consents by or on
behalf of a Person other than the Board; or 

  
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 (c) Consummation of a reorganization, merger, or consolidation of the Company or
sale or other disposition of all or substantially all of the assets of the Company or the acquisition by the Company of assets or stock of another entity (a “Business Combination”), in each case, unless, following such Business
Combination, (i) all or substantially all of the individuals and entities who were the Beneficial Owners, respectively, of the Outstanding Company Common Stock and Outstanding Company Voting Securities immediately prior to such Business
Combination beneficially own, directly or indirectly, more than fifty percent (50%) of, respectively, the then-outstanding shares of Common Stock of the Company and the combined voting power of the then-outstanding voting securities entitled to
vote generally in the election of directors, as the case may be, of the corporation resulting from such Business Combination (including a corporation which as a result of such transaction owns the Company or all or substantially all of the
Company’s assets either directly or through one or more Subsidiaries) in substantially the same proportions as their ownership, immediately prior to such Business Combination of the Outstanding Company Common Stock and Outstanding Company
Voting Securities, as the case may be, (ii) no Person (excluding any corporation resulting from such Business Combination or any employee benefit plan (or related trust) of the Company or such corporation resulting from such Business
Combination) beneficially owns, directly or indirectly, fifty percent (50%) or more of, respectively, the then-outstanding shares of Common Stock of the corporation resulting from such Business Combination, or the combined voting power of the
then-outstanding voting securities of such corporation except to the extent that such ownership existed prior to the Business Combination, and (iii) at least a majority of the members of the board of directors of the corporation resulting from
such Business Combination were members of the Incumbent Board at the time of the execution of the initial agreement, or of the action of the Board, providing for such Business Combination. 

For purposes of this definition alone, “Person” shall be as defined in Section 3(a)(9) of the Exchange Act and used in Sections
13(d) and 14(d) thereof, including a “group” as defined in Section 13(d), and “Beneficial Ownership” shall be defined as provided for in Rule 13d-3 of the General Rules and Regulations under the Securities Exchange Act of
1934, as amended. 
 “End of Service Date” has the meaning set forth in Section 1, above. 

“Escrow Holder” has the meaning set forth in Section 4, above. 

“Good Reason” means, without the express written consent of the Holder: 

(a) any failure by the Company to furnish the Holder with base compensation (excluding any bonus, equity, or incentive
compensation) and benefits at a level equal to or exceeding those received by the Holder from the Company or any Subsidiary as of the date of this Agreement or as may be increased (or decreased if in accordance with the terms of this definition or
with the Holder’s consent) from time to time during the term of this Agreement, other than (A) an insubstantial and inadvertent failure remedied by the 

  
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Company, (B) a reduction in compensation which is applied to the Chief Executive Officer and the executive team of the Company in the same dollar amount or percentage, or (C) a
reduction or modification of any employee benefit program covering substantially all of the employees of the Company, which reduction or modification generally applies to all employees covered under such program; or 

(b) any reduction in the bonus target or bonus opportunity of the Holder as of the date of this Agreement or as may be
increased (or decreased if in accordance with the terms of this definition or with the Holder’s consent) from time to time during the term of this Agreement, other than (A) an insubstantial and inadvertent failure remedied by the Company
or (B) a reduction in compensation which is applied to the Chief Executive Officer and the executive team of the Company in the same dollar amount or percentage; 

(b) the Company’s requiring the Holder to be based or to perform services at any office or location that is in excess of
30 miles from Columbus, Ohio or any other location where the Holder agrees to be based after the date of this Agreement, except for travel reasonably required in the performance of the Holder’s responsibilities. 

Before a termination of Service by the Holder for Good Reason, the Holder must give the Company a Notice of Termination within 30 calendar days
of the occurrence of the event that constitutes Good Reason. Failure to provide such Notice of Termination within such 30-day period shall be conclusive proof that the Holder does not have Good Reason to terminate employment. Furthermore,
termination of Service by the Holder will not be deemed to be for Good Reason if the Company cures the event or events constituting Good Reason within 30 calendar days after receipt of the Notice of Termination from the Holder. 

“Disability” means the inability of the Holder, in the opinion of a qualified physician acceptable to the Company, to perform the major duties of
the Holder’s position with the Company because of the sickness or injury of the Holder. 
 “Just Cause” means without the written consent of
the Company, the Holder (i) participates in fraud or embezzlement, in each case related to the Company or its Subsidiaries, (ii) intentionally engages in other unlawful or criminal activity involving moral turpitude, dishonesty or a breach
of fiduciary duty in connection with his or her duties as an employee that causes or may reasonably be expected to cause substantial economic injury to or substantial injury to the reputation of the Company or its Subsidiaries, (iii) enters a
guilty plea with respect to or is convicted of a felony that causes or may reasonably be expected to cause substantial economic injury to or substantial injury to the reputation of the Company or its Subsidiaries, (iv) commits any intentional
and deliberate breach of his or her duties that, individually or in the aggregate, are material in relation to the Holder’s overall duties and cause or are reasonably expected to cause substantial economic injury to or substantial injury to the
reputation of the Company or its Subsidiaries, or (iv) materially breaches any confidentiality or non-compete agreement the Holder entered into with the Company. The Company shall have the burden of proving that Just Cause exists. For purposes
of this Agreement, the Holder shall not be deemed to have been terminated for “Just Cause” hereunder unless (A) the Holder receives a Notice of Termination 

  
 7 

 
setting forth the grounds for the termination at least 30 calendar days prior to the specified Termination Date, (B) if requested by the Holder, the Holder (and/or the Holder’s counsel
or other representative) is granted a hearing before the Board, and (C) the Board determines, by resolution duly adopted by a majority of the members of the Board, that the Holder violated one or more of the provisions of the definition of
“Just Cause” set forth above. 
 “Merger Agreement” has the meaning set forth in the Recitals to this Agreement. 

“Notice of Termination” means a written notice either (a) by the Company to the Holder that the Company is terminating the Holder’s
full-time employment with the Company for Just Cause or (b) by the Holder to the Company that the Holder is terminating his full-time employment with the Company for Good Reason. 

“Repurchase Option” has the meaning set forth in Section 1, above. 

“Repurchase Price” has the meaning set forth in Section 1, above. 

“Restriction Period” has the meaning set forth in Section 3(a), above. 

“Shares” has the meaning set forth in the Recitals to this Agreement. 

“Unreleased Shares” has the meaning set forth in Section 1, above. 

[Signatures on next page.] 

  
 8 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and delivered as
of the date first written above. 
  

			
	inContact, Inc.
	a Delaware corporation
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	“Holder”
	
	  

	(print name of Stockholder)
		
	By:	 	  

	Name:	 	  

	Title:	 	  

  
 Signature Page to
Repurchase Agreement

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