Document:

Employment Offer Letter

 EXHIBIT 10.01 
  
 [Kana Software, Inc. Letterhead] 
  
 September 9, 2005 
  
 Michael S. Fields 
 [Address] 
  
 Dear Mike: 
  
 I am pleased to offer you the position of Chief Executive Officer and Chairman of the Board
for KANA Software, Inc. 
  
 This letter outlines the proposed terms of employment
with KANA. Your start date will be effective Friday, August 26, 2005 (the “Start Date”). Your annual salary will be $360,000 paid semi monthly with annual target bonus for the first year of 65% of your annual salary (based on
achievement of performance goals as approved by the Compensation Committee of the Company and to be paid annually upon approval of the Compensation Committee); provided that the KANA’s Board of Directors has the authorization to award an
additional Bonus of up to 20% based on extraordinary performance. Additionally, should your employment with KANA be terminated by KANA (except for “Cause”) (i) if such termination occurs during the first 12 months of your employment,
then KANA will pay to you an amount equal to three months salary in effect at the time of the termination, (ii) if such termination occurs during after the expiration of 12 months, then KANA will pay to you an amount equal to six months salary
in effect at the time of the termination. 
  
 It has been recommended that you be
granted an option to purchase 768,000 shares of stock as your hire grant divided into two grants: 
  

	 	(a)	The first grant (384,000 stock options) will vest over two (2) years commencing on the Start Date and be subject to a six (6) month cliff. Cliff for these options means
that this option shall become exercisable for twenty-five percent (25%) of the shares upon your completion of six months of service and shall become exercisable for the balance of the shares in a series of eighteen (18) successive equal
monthly installments upon your completion of each additional month of service over the eighteen (18) month period. As with all option grants, this grant will be governed by the terms set forth in the Company’s standard form of stock
options plan and agreement. In the event of a change in control of 50% or more of the outstanding stock of the Company, and following such change you are not offered a similar position in the combined entity as held prior to the change of control,
then 100% of the unvested shares of this first grant shall immediately vest. 

  

	 	(b)	The second grant (384,000 stock options) will vest over four (4) years commencing on the Start Date and be subject to a six (6) month cliff. Cliff for these options means
that this option shall become exercisable for twelve and 1/2 percent (12.5%) of the Option Shares upon your completion of six (6) months of service and shall become exercisable for the balance of the Option Shares in a series of forty-two
(42) successive equal monthly installments upon your completion of each additional month of service over the forty-two (42) month period. As with all option grants, this option will be governed by the terms set forth in the Company’s
standard form of stock options plan and agreement. In the event of a change in control of 50% or more of the outstanding stock of the Company, and following such change you are not offered a similar position of the combined entity as held prior to
the change of control, then 100% of the unvested shares of this second grant shall immediately vest only if such change in control event occurs after the first anniversary of your Start Date (August 26, 2006). 

  
 This grant will be processed through our Board of Directors and/or Compensation Committee
after your Start Date. Please note that the Board of Directors and/or Compensation Committee will be considering option grants once the Company has filed its Annual Report on form 10-K and its Quarterly Reports on Form 10-Q and is back in compliance
with SEC requirements. Because of this delay, the Company has agreed to create a “reference collar” for the options 

 granted to you. For purposes of this offer, “reference collar” means that if the closing price of our common
stock on the date on which your options are granted by the Compensation Committee is greater than the closing price on your Start Date, the number of shares for which your option may become exercisable will be increased by the relative percent
difference in the grant date price and $1.63 (the closing price on your Start Date). Conversely, if the closing stock on the grant date is less than $1.63, then the number of shares for which your option may become exercisable will be decreased
by the relative percent difference in the grant date price and $1.63.
  
 The
Company will provide to you the health, holiday, vacation and other benefits available to all its full time employees. Enclosed, for your review, is information related to some of the benefits. 
  
 Mike, we understand that you have other commitments. However, it is our expectation that you
will devote all of your energy to the CEO position except for Board responsibilities at Imation and his on-going activities in St. Croix. To indicate your acceptance of this offer of employment, please sign below and return to me by Monday,
October 3, 2005. Your employment at KANA is subject to your signing the attached Employee Invention Assignment, Confidentiality and Arbitration Agreement. Your employment will not be governed by a written or oral contract. You will be an
“at-will” employee, which means that either you or the Company may terminate your employment at any time, for any or no reason, and with or without notice. This at-will nature of your employment cannot be modified except in writing signed
by an executive officer of KANA. 
  
 Mike, all of us welcome you in joining KANA
and we look forward to having you on our team. Meanwhile, if you have any questions, please do not hesitate to call me at [phone number]. 
  
 Sincerely, 
  

	
	 /s/ Jerry Batt

	Jerry Batt
	Chairman, Compensation Committee

  
 Accepted 
  

			
	Signature:	 	 /s/ Michael S. Fields

	Name:	 	Michael S. Fields
	Date:	 	11/18/05Consulting Agreement

 EXHIBIT 10.02 
  
 CONSULTING AGREEMENT 
  
 This Agreement is made and entered into as of July 25, 2005 (the “Effective Date”) by and between Kana Software, Inc., a
Delaware corporation (the “Company”), and Michael S. Fields (the “Consultant”). 
  
 R E C I T A L S 
  
 A. The Company had engaged the Consultant to advise management in the operation of the Company. 
  
 B. The Company now desires to engage Consultant to act as interim President
of the Company. 
  
 NOW, THEREFORE, the parties hereto hereby
agree as follows: 
  
 1. Appointment of Consultant. The
Company hereby appoints Consultant as acting President in addition to his role as a member of the Board of Directors of the Company, and the Consultant hereby accepts such appointment. 
  
 2. Term. Consultant’s appointment shall be for a period of 90 days from the Effective Date, and will expire
automatically on the 90th day anniversary of the Effective Date; provided, however, that either party
hereto may terminate such appointment earlier, at any time and with or without Cause (as defined in this Section 2, “Cause”), on ten days written notice to the other party. The period during which the Consultant’s
appointment is in effect shall hereinafter be referred to as the “Agreement Term”. Consultant will work with the Company full time during the Agreement Term. 
  
 “Cause” means: 
  
 a. a good faith determination by the Board of Directors of the Company that the Executive willfully failed
to follow the lawful written directions of the Board of Directors of the Company; provided that no termination for Cause shall occur unless the Executive: (i) has been provided with notice of the Company’s intention to terminate the
Executive for Cause, and (ii) has had at least 30 days to cure or correct his behavior; or 
  
 b. engagement in gross misconduct which is materially detrimental to the Company; provided that no termination for Cause shall occur
unless the Executive: (i) has been provided with notice of the Company’s intention to terminate the Executive for Cause, and (ii) has had at least 30 days to cure or correct his behavior; or 
  
 c. willful failure or refusal to comply in any material
respect to the Company’s Confidentiality and/or Proprietary Rights Agreement, the Company’s insider trading policy, or any other reasonable policies of the Company where non-compliance would be materially detrimental to the Company;
provided that no termination for Cause shall occur unless the Executive: (i) has been provided with notice of the Company’s intention to terminate the Executive for Cause, and (ii) has had at least 30 days to cure or correct his
behavior; or 

 d. conviction of a felony or crime involving moral turpitude or commission of a fraud
which the Board of Directors of the Company reasonably believes would reflect adversely on the Company. 
  
 3. Fee. 
  

	 	A.	Consultant shall be paid a fee of $30,000 in consideration for Consultant’s services from July 25, 2005 until August 26, 2005. 

  
 4. Independent Contractor. Consultant is an independent contractor of
the Company and not an employee. 
  
 5. Notice. Any notice
required or permitted hereunder may be given by certified mail, return receipt requested, or by express mail, to the party to whom it is to be given at the address set forth below such party’s signature to this Agreement, and if so given shall
be deemed given on the day mailed. 
  
 6. Governing Law.
This Agreement shall be governed by, and construed in accordance with, the law of the State of California, excluding that body of law relating to conflicts of law. 
  
 7. Entire Agreement. This Agreement constitutes the full and complete understanding and agreement of the parties
hereto with respect to the subject matter hereof and supersedes any and all prior understandings and agreements of the parties with respect to the same subject matter, whether oral or written. This Agreement can only be amended if set forth in
writing in a document signed by the parties hereto. 
  
 IN WITNESS
WHEREOF, the parties hereto have executed this Agreement as of the date first written above. 
  

			
	KANA SOFTWARE, INC.
		
	By:	 	 /s/ John Thompson

	 	 	John Thompson
	 	 	Chief Financial Officer
	 	 	181 Constitution Drive
	 	 	Menlo Park, CA 94025
	
	CONSULTANT
	
	 /s/ Michael S. Fields

	Michael S. Fields
	[Address]

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