Document:

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                                                                   Exhibit 10.39

                           CHANGE IN CONTROL AGREEMENT

         AGREEMENT dated as of May 25, 2000 by and between Streamline.com, Inc.,
a Delaware corporation, and Edward Albertian (the "Executive").

         WHEREAS, the Company (as defined herein) considers it essential to the
best interests of its stockholders to foster the continuous employment of key
management personnel; and

         WHEREAS, the Company has determined that appropriate steps should be
taken to reinforce and encourage the continued attention and dedication of the
Executive to his assigned duties with the Company without distraction in the
face of potentially disturbing circumstances arising from the possibility of a
Change in Control (as defined herein);

         NOW THEREFORE, in consideration of the premises and the mutual
covenants herein contained, and for other valuable consideration, the Company
and the Executive hereby agree as follows:

         1. DEFINED TERMS. The definitions of certain capitalized terms used in
this Agreement are provided in the last section hereof.

         2. PAYMENTS AFTER CHANGE IN CONTROL.

         2.1 Upon the closing of a Change in Control on or prior to December 31,
2000, (i) the Executive's employment shall be terminated and (ii) the Company
shall pay the Executive in a single lump sum an amount equal to the Base Salary
(as in effect on the Date of Termination) that would be paid to the Executive
for a period of twenty-four (24) months if the Executive were still employed by
the Company during such period, together with all compensation and benefits
payable to the Executive through the Date of Termination under the terms of any
compensation or benefit plan, program or arrangement maintained by the Company.

         2.2 For a twenty-four (24) month period after a Change in Control on or
prior to December 31, 2000, the Company, at its cost, shall continue to provide,
or arrange to provide, the Executive and his dependents with such insurance
(including, without limitation, the $3,000,000 term life insurance policy),
health and other fringe benefits (such as payment or reimbursement for gasoline
and cellular phone expenses) as were provided to the Executive immediately prior
to the Date of Termination (or substantially comparable benefits if a
continuation of benefits is not permitted under then existing insurance, health
or other benefit programs of the Company), such benefits to be provided to the
same extent and under the same terms and conditions as if the Executive were
still employed by the Company during such period. Any

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medical benefits coverage provided pursuant to the immediately preceding
sentence is not intended to qualify as health insurance continuation coverage
required pursuant to the Consolidated Omnibus Budget Reconciliation Act of 1985
("COBRA") and will not be charged against the COBRA continuation period.
Instead, the Executive's, and his or her dependents', opportunity to elect COBRA
continuation at their expense for the entire period otherwise allowed by law as
a result of the Executive's termination of employment will begin at the end of
the benefits continuation.

         2.3 Notwithstanding any other provisions of this Agreement, in the
event that any payment or benefit received or to be received by the Executive
pursuant to any of the foregoing subsections of this Section 2 (all such
payments and benefits, the "Total Payments") is determined to be subject, in
whole or part, to Excise Tax (as defined below), then the Executive shall be
entitled to receive on the Date of Termination an additional lump-sum payment (a
"Gross-Up Payment") in an amount such that after payment by the Executive of all
taxes (including any interest or penalties imposed with respect to such taxes),
including without limitation any income taxes and Excise Tax imposed upon the
Gross-Up Payment, the Executive retains an amount equal to the Total Payments.
All determinations required to be made under this Section 2.3, including whether
and when a Gross-Up Payment is required and the amount of such Gross-Up Payment
and the assumptions to be utilized in arriving at such determination, shall be
made by the Company's accountants or such other certified public accounting firm
reasonably acceptable to the Company as may be designated by the Executive,
which shall provide detailed supporting calculations both to the Company and the
Executive. For purposes of this Agreement, the term "Excise Tax" shall mean the
tax imposed by Section 4999 of the Code.

         3. NO MITIGATION. The Executive is not required to seek other
employment or to attempt in any way to reduce any amounts payable to the
Executive by the Company pursuant to Section 2. Further, the amount of any
payment or benefit provided for in Section 2 shall not be reduced by any
compensation earned by the Executive as the result of employment by another
employer, by retirement benefits, by offset against any amount claimed to be
owed by the Executive to the Company, or otherwise.

         4. SUCCESSORS; BINDING AGREEMENT.

         4.1 In addition to any obligations imposed by law upon any successor to
the Company, any such successor (whether direct or indirect, by purchase,
merger, consolidation or otherwise) to all or substantially all of the business
and/or assets of the Company shall perform this Agreement in the same manner and
to the same extent that the Company would be required to perform it if no such
succession had taken place.

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         4.2 This Agreement shall inure to the benefit of and be enforceable by
the Executive's personal or legal representatives. If the Executive shall die
while any amount would still be payable to the Executive hereunder (other than
amounts which, by their terms, terminate upon the death of the Executive) if the
Executive had continued to live, all such amounts, unless otherwise provided
herein, shall be paid in accordance with the terms of this Agreement to the
Executive's representatives.

         5. NOTICES. For the purpose of this Agreement, notices and all other
communications provided for in the Agreement shall be in writing and shall be
deemed to have been duly given when delivered or mailed by a reputable overnight
delivery company or by United States certified or registered mail, return
receipt requested, postage prepaid, addressed (i) if to the Company, to
Streamline.com, Inc., 27 Dartmouth Street, Westwood, MA 02090, Attn: President,
(ii) if to the Executive, to the most current address of the Executive reflected
in the books and records of the Company, or to such other address as either
party may have furnished to the other in writing in accordance herewith, except
that notice of change of address shall be effective only upon actual receipt.

         6. MISCELLANEOUS. No provision of this Agreement may be modified,
waived or discharged unless such waiver, modification or discharge is agreed to
in writing and signed by the Executive and such officer as may be specifically
designated by the Board. Except as expressly provided herein, no waiver by
either party hereto at any time of any breach by the other party hereto of, or
compliance with, any condition or provision of this Agreement to be performed by
such other party shall be deemed a waiver of similar or dissimilar provisions or
conditions at the same or at any prior or subsequent time. Other than the
employment offer letter dated August 27, 1999, between the Company and the
Executive (the "Letter Agreement"), no agreements or representations, oral or
otherwise, express or implied, with respect to the subject matter hereof have
been made by either party which are not expressly set forth in this Agreement.
In the event that the Date of Termination occurs on or prior to December 31,
2000, this Agreement shall supercede the Letter Agreement in its entirety;
otherwise, however, the Letter Agreement shall remain in full force and effect.
The validity, interpretation, construction and performance of this Agreement
shall be governed by the laws of the Commonwealth of Massachusetts, and this
Agreement shall be an instrument under seal. All references to sections of the
Exchange Act or the Code shall be deemed also to refer to any successor
provisions to such sections. Any payments provided for hereunder shall be paid
net of any applicable withholding required under federal, state or local law and
any additional withholding to which the Executive has agreed.

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         7. DEFINITIONS. For purposes of this Agreement, the following terms
shall have the meanings indicated below:

                  "Base Salary" shall mean the annual base salary of Three
         Hundred Twenty-Five Thousand Dollars ($325,000) payable by the Company
         to the Executive as of the date of this Agreement, such Base Salary
         being subject to increase at the discretion of the Board

                  "Board" shall mean the Board of Directors of the Company.

                  A "Change in Control" shall be deemed to have occurred if the
         conditions set forth in any one of the following paragraphs shall have
         been satisfied:

                           (A) a merger, consolidation or similar transaction in
                  which securities possessing more than 50% of the total
                  combined voting power of the Company's outstanding securities
                  are transferred to a person or persons different from the
                  persons who held those securities immediately prior to such
                  transaction;

                           (B) all or substantially all of the Company's assets
                  are sold, transferred, or otherwise disposed of to one or more
                  persons (other than any wholly owned subsidiary of the
                  Company) in a single transaction or series of related
                  transactions; or

                           (C) a change in ownership or control of the Company
                  effected through any of the following transactions: (i) any
                  person or related group of persons (other than the Company or
                  a person that directly or indirectly controls, is controlled
                  by, or is under common control with the Company) directly or
                  indirectly acquires beneficial ownership (determined pursuant
                  to Rule 13d-3 promulgated under the Exchange Act) of
                  securities possessing more than 50% of the total combined

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                  voting power of the Company's outstanding securities pursuant
                  to a tender or exchange offer made directly to the Company's
                  stockholders, or (ii) over a period of 36 consecutive months
                  or less, there is a change in the composition of the Board
                  such that a majority of the Board members (rounded up to the
                  next whole number, if a fraction) ceases, by reason of one or
                  more proxy contests for the election of Board members, to be
                  composed of individuals who either (A) have been Board members
                  continuously since the beginning of such period, or (B) have
                  been elected or nominated for election as Board members during
                  such period by at least a majority of the Board members
                  described in the preceding clause (A) who were still in office
                  at the time such election or nomination was approved by the
                  Board.

         "Code" shall mean the Internal Revenue Code of 1986, as amended from
time to time.

         "Company" shall mean Streamline.com, Inc., a Delaware corporation, and
any successor to its business and/or assets which assumes or agrees to perform
this Agreement, by operation of law or otherwise.

         "Date of Termination" shall mean the date on which occurs the closing
of any event constituting a Change of Control.

         "Exchange Act" shall mean the Securities Exchange Act of 1934, as
amended from time to time.

         IN WITNESS WHEREOF, the Company and the Executive have executed and
delivered this Agreement on the date first written above.

STREAMLINE.COM, INC.                                    EXECUTIVE

By: /s/ Mark Cohn                                       /s/ Edward Albertian
    Mark Cohn                                           Edward Albertian
    Chairman of the
    Compensation Committee<PAGE>

                                                               EXECUTION VERSION

                       NINTH AMENDMENT TO CREDIT AGREEMENT

                  THIS NINTH AMENDMENT TO CREDIT AGREEMENT is dated as of April
26, 2000 ("this Amendment"), by and among NORSTAN, INC., a Minnesota corporation
(the "Borrower"), the banks which are signatories hereto (each individually, a
"Bank," and collectively, the "Banks"), and U.S. BANK NATIONAL ASSOCIATION, a
national banking association, one of the Banks, as agent for the Banks (in such
capacity, the "Agent").

                                    RECITALS

                  A. The Borrower, the Banks and the Agent are parties to a
Credit Agreement dated as of July 23, 1996, as amended by a First Amendment
dated as of October 11, 1996, a Second Amendment dated as of September 26, 1997,
a Third Amendment dated as of March 20, 1998, a Fourth Amendment dated as of
July 23, 1998, a Fifth Amendment dated as of September 28, 1998, a Sixth
Amendment dated as of October 21, 1998, a Seventh Amendment dated as of May 31,
1999 and an Eighth Amendment dated January 25, 2000 (as so amended, the "Credit
Agreement").

                  B. The parties hereto desire to amend the Credit Agreement in
certain respects and to waive certain Events of Default.

                  NOW, THEREFORE, in consideration of the premises and for other
good and valuable consideration the receipt and adequacy of which are hereby
acknowledged, the parties hereto hereby agree as follows:

                  Section 1. DEFINITIONS. Capitalized terms used herein and not
otherwise defined herein, but which are defined in the Credit Agreement, shall
have the meanings ascribed to such terms in the Credit Agreement unless the
context otherwise requires.

                  Section 2. AMENDMENTS TO CREDIT AGREEMENT. Subject to Section
5 hereof, the Credit Agreement is hereby amended as follows:

         (a) AMENDED DEFINITION. Section 1.1 of the Credit Agreement is amended
by deleting the definition of "Applicable Margin" as it appears therein and
substituting in lieu thereof the following definition in the appropriate
alphabetical order:

                  "APPLICABLE MARGIN": With respect to:

                  (a)      Reference Rate Advances - - 2.00%

                  (b)      CD Rate Advances - - 3.50%

                  (c) Eurodollar Rate Advances - - 3.50%.

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         (b) DEFAULT INTEREST. Section 2.5(d) of the Credit Agreement is deleted
in its entirety and the following is substituted in lieu thereof:

                  2.5(d) Upon the occurrence of any Event of Default, and,
         solely with respect to any Event of Default arising due to a violation
         of Sections 6.10(k)(ii), 6.10(n), 6.16, 6.17, 6.18, 6.19 or 6.23, the
         passage of 30 days following such occurrence, each Advance shall, at
         the option of the Majority Banks, bear interest until paid in full (i)
         during the balance of any Interest Period applicable to such Advance,
         at a rate per annum equal to the sum of the rate applicable to such
         Advance during such Interest Period plus 2.0%, and (ii) otherwise, at a
         rate per annum equal to the sum of (A) the Reference Rate, plus (B) the
         Applicable Margin for Reference Rate Advances, plus (C) 2.0%. The Agent
         shall furnish the Borrower with prompt written notice of the exercise
         of the option under the foregoing sentence.

         (c) UNUSED REVOLVING COMMITMENT FEES. Section 2.13 of the Credit
Agreement is amended by deleting the clause "one-fourth of one percent (0.25%)"
and inserting in lieu thereof the clause "one-half of one percent (0.50%)."

         (d) FINANCIAL STATEMENTS AND REPORTS. Section 5.1(k) of the Credit
Agreement is deleted in its entirety and the following is substituted in lieu
thereof:

                  5.1(k) As soon as available and in any event within 45 days
         after the end of each calendar month (commencing with the calendar
         month ended February 29, 2000), a consolidated profit and loss
         statement for the Borrower and the Subsidiaries for such month and for
         the year to date, accompanied by a certificate signed by the chief
         financial officer of the Borrower stating that the same has been
         prepared in accordance with GAAP.

                  5.1(l) From time to time, such other information regarding the
         business, operation and financial condition of the Borrower and the
         Subsidiaries as any Bank may reasonably request.

         (e) AFFIRMATIVE COVENANT. The following new Sections 5.12 and 5.13 of
the Credit Agreement is added immediately following Section 5.11 thereof:

                  Section 5.12 SUBORDINATION AGREEMENTS. At the request of the
         Agent, the Borrower shall undertake reasonable efforts to obtain the
         execution by Fleet Business Credit Corporation, Sanwa Business Credit
         Corporation or Sanwa Bank Canada (each, an "Initial Lease Discounter"),
         as applicable, of one or more subordination agreements in form and
         substance acceptable to the applicable Initial Lease Discounter and the
         Majority Banks whereby, among other things, the applicable Initial
         Lease Discounter shall consent to the grant to the Agent for the
         benefit of the Banks of a security interest in the collateral claimed
         by the applicable Initial Lease Discounter in its financing statements
         of record with respect to NFS, Norstan Communications, Inc. and Norstan
         Canada, Ltd., provided that the applicable Initial Lease Discounter
         shall have a senior security interest in such collateral and the Agent
         shall have a junior security interest in such collateral.

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                  Section 5.13 COLLATERAL ASSIGNMENTS OF INTELLECTUAL PROPERTY.
         Within three Business Days after the effective date of the Ninth
         Amendment to this Agreement, the Borrower shall furnish to the Agent a
         list, in a form reasonably acceptable to the Agent, of all patents,
         trademarks and copyrights owned by the Borrower or any Subsidiary and
         recorded with the U.S. Office of Patents and Trademarks or U.S. Office
         of Copyrights, as applicable. Within 5 Business Days of any request by
         the Agent, the Borrower will, or will cause any applicable Subsidiary
         to execute and deliver to the Agent collateral assignment documents in
         a form reasonably prescribed by the Agent, covering the security
         interest granted to the Agent in the applicable Security Agreement in
         the patents, trademarks and copyrights referred to in preceding
         sentence clause and recordable with the U.S. Office of Patents and
         Trademarks or U.S. Office of Copyrights, as applicable.

                  Section 5.14 CANADIAN PERFECTION. Within 5 Business Days of
         any request by the Agent, the Borrower will cause Norstan Canada, Ltd.
         to execute and deliver to the Agent such documents reasonably
         prescribed by the Agent to perfect the Agent's security interest
         granted in the Security Agreement of Norstan Canada, Ltd. with respect
         to the personal property of Norstan Canada, Ltd. located or deemed
         located in Canada. The provisions of Sections 5.12, 5.13 and 5.14 shall
         supplement, but shall not limit, the provisions of any other further
         assurances clause set forth in any Loan Document.

         (f) PROCEEDS OF LEASE DISCOUNTING BY NORSTAN CANADA. Section 6.2(e) of
the Credit Agreement is amended by deleting the clause "and" immediately prior
to clause (ii) thereof, deleting the period at the end of such section and
substituting in lieu thereof the following:

         , and (iii) the entire proceeds of any such permanent financing
         consummated after the effectiveness of the Ninth Amendment to this
         Agreement are applied to pay outstanding Revolving Loans under this
         Agreement.

         (g) CONDITIONAL PARTIAL RELEASE OF SECURITY INTERESTS. The following
new paragraph is added immediately following Section 6.2(e) of the Credit
Agreement:

                  Upon the consummation of any transaction of the type specified
         in Sections 6.2(c) and (d) between NFS or Norstan Canada (as
         applicable) and a financial institution (other than the Initial Lease
         Discounters), the Agent will execute and deliver to such financial
         institution UCC-3 financing statements in form and substance reasonably
         acceptable to such financial institution to partially release its
         security interest in the property subject to such transaction, PROVIDED
         that the Agent shall have no obligation to deliver any such release if,
         on or prior to such consummation, the Agent and such financial
         institution enter into an agreement of the type specified in Section
         5.12 with respect to such property. The Borrower will furnish to the
         Agent not less than 10 days' written notice prior to the consummation
         of any transaction specified in Sections 6.2(c) and 6.2(d) (other than
         any such transaction with the Initial Lease Discounters or

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         any other financial institution which has been previously requested to
         execute a subordination agreement in the manner set forth in the
         foregoing sentence).

         (h) PERMITTED ACQUISITIONS. Section 6.10(l) of the Credit Agreement is
amended to provide as follows:

         Section 6.10(l)  [Reserved]

         (i) PAYMENTS UPON INTERCOMPANY INDEBTEDNESS. The following new Section
6.25 of the Credit Agreement is added immediately following Section 6.24
thereof:

                  Section 6.24 PAYMENTS ON INTERCOMPANY INDEBTEDNESS.
         Notwithstanding anything to the contrary in this Agreement, from and
         after the effectiveness of the Ninth Amendment to this Agreement, the
         Borrower shall not make any payment upon any Indebtedness of the
         Borrower to NFS, except for payments made with respect to customer
         contract settlements in the ordinary course of business.

         (j) EVENTS OF DEFAULT. Section 7.1(c) of the Credit Agreement is
amended by deleting the clause "Sections 5.2 or 5.3" as it appears therein and
substituting in lieu thereof the clause "Sections 5.2, 5.3, and 5.13".

         (k) EXHIBIT 1.1A. Exhibit 1.1A to the Credit Agreement is deleted and
Exhibit A of this Amendment is inserted in its place.

                  Section 3. EVENTS OF DEFAULT AND TEMPORARY FORBEARANCE. The
Borrower has informed the Banks as follows:

                  (a) that it was not in compliance with its covenant under
         Section 6.10(k)(ii) of the Credit Agreement as of January 29, 2000, in
         that the aggregate outstanding principal of loans and advances as of
         such date from Norstan Communications, Inc. to Connaissance was in
         excess of $4,000,000;

                  (b) that it was not in compliance with its covenant under
         Section 6.10(n) of the Credit Agreement as of January 29, 2000, in that
         the aggregate outstanding principal of loans to its officers and
         employees as of such date exceeded $500,000;

                  (c) that it was not in compliance with its covenant under
         Section 6.16 of the Credit Agreement for the period ended January 29,
         2000, in that its actual EBITDA for the period of four consecutive
         fiscal quarters ended on that date was less than $35,000,000;

                  (d) that it was not in compliance with its covenant under
         Section 6.17 of the Credit Agreement for the period ended January 29,
         2000, in that the Covenant Cash Flow Leverage Ratio as of that date was
         more than 3.00 to 1.00;

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                  (e) that it was not in compliance with its covenant under
         Section 6.18 of the Credit Agreement for the period ended January 29,
         2000, in that the Adjusted Leverage Ratio as of that date was more than
         3.0;

                  (f) that it was not in compliance with its covenant under
         Section 6.19 of the Credit Agreement for the period ended January 29,
         2000, in that the Interest Coverage Ratio as of that date was less than
         6.0 to 1.0; and,

                  (g) that it would not be in compliance with its covenant under
         Section 6.23 of the Credit Agreement for the fiscal year ending April
         30, 2000 in that certain Subsidiary would incur net losses in excess of
         $1,000,000 for such fiscal year.

Each such instance of noncompliance constitutes a Default or Event of Default
under the Credit Agreement (collectively, the "Existing Defaults"). Upon the
satisfaction of the conditions set forth in Section 5 below, each Bank and the
Agent shall, until the Forbearance Termination Date (defined below), forbear
from exercising its remedies under the Loan Documents arising from the Existing
Defaults. For purposes of this letter, the "Forbearance Termination Date" shall
mean the earlier to occur of May 12, 2000 or the date on which any additional
Event of Default occurs. The Banks' and the Agent's agreement to forbear is
limited to the express terms thereof, and nothing herein shall be deemed a
waiver or forbearance by the Banks or the Agent of any other term, condition,
representation or covenant applicable to the Borrower or any Guarantor under the
Loan Documents (including but not limited to any future occurrence similar to
the Existing Defaults). The forbearance by the Banks and the Agent set forth
herein shall not constitute a waiver or forbearance by the Banks or the Agent of
any other Default or Event of Default, if any, under any Loan Document, and
shall not be, and shall not be deemed to be, a course of action with respect
thereto upon which the Borrower may rely in the future, and the Borrower hereby
expressly waives any claim to such effect.

                  Section 4. REPRESENTATIONS AND WARRANTIES OF THE BORROWER. To
induce the Banks and the Agent to execute and deliver this Amendment (which
representations and warranties shall survive the execution and delivery of this
Amendment), the Borrower represents and warrants to the Agent and the Banks
that:

                  (a) this Amendment has been duly authorized, executed and
         delivered by it and this Amendment constitutes the legal, valid and
         binding obligation of the Borrower enforceable against the Borrower in
         accordance with its terms, subject to limitations as to enforceability
         which might result from bankruptcy, insolvency, reorganization,
         moratorium or similar laws or equitable principles relating to or
         limiting creditors' rights generally;

                  (b) the Credit Agreement, as amended by this Amendment,
         constitutes the legal, valid and binding obligation of the Borrower
         enforceable against the Borrower in accordance with its terms, subject
         to limitations as to enforceability which might result from bankruptcy,

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         insolvency, reorganization, moratorium or similar laws or equitable
         principles relating to or limiting creditors' rights generally;

                  (c) the execution, delivery and performance by the Borrower of
         the Amendment (i) have been duly authorized by all requisite corporate
         action and, if required, shareholder action, (ii) do not require the
         consent or approval of any governmental or regulatory body or agency,
         and (iii) will not (A) violate (1) any provision of law, statute, rule
         or regulation or its certificate of incorporation or bylaws, (2) any
         order of any court or any rule, regulation or order of any other agency
         or government binding upon it, or (3) any provision of any material
         indenture, agreement or other instrument to which it is a party or by
         which any of its properties or assets are or may be bound, or (B)
         result in a breach of or constitute (alone or with due notice or lapse
         of time or both) a default under any indenture, agreement or other
         instrument referred to in clause (iii)(A)(3) of this Section 4(c);

                  (d) as of the date hereof, no Default or Event of Default has
         occurred which either (a) is continuing or (b) pursuant to which the
         Agent and the Banks have not agreed to temporarily forbear from
         exercising their remedies as set forth in Section 3 of this Amendment;
         and

                  (e) all the representations and warranties contained in
         Article IV of the Credit Agreement are true and correct in all material
         respects with the same force and effect as if made by the Borrower on
         and as of the date hereof.

                  Section 5. CONDITIONS TO EFFECTIVENESS OF THIS AMENDMENT. This
Amendment shall not become effective until, and shall become effective as of May
1, 2000 when, each and every one of the following conditions shall have been
satisfied:

                  (a) The Agent shall have received executed counterparts of
         this Amendment, duly executed by the Borrower and each of the Banks.

                  (b) The Agent shall have received from the Guarantors a
         Consent and Agreement of Guarantors in the form of Exhibit B hereto
         (the "Guarantor Agreements") duly completed and executed by each
         Guarantor.

                  (c) The Agent shall have received an Amended and Restated
         Security Agreement for Norstan Communications, Inc. and a UCC-3
         financing statement recordable with the Secretary of State of Minnesota
         covering the collateral description set forth therein, each duly
         executed by such entity.

                  (d) The Agent shall have received Security Agreements granting
         to the Agent for the benefit of the Banks, a security interest in
         substantially all of the personal property of NFS and Norstan Canada
         (except, unless such entities shall have consented to such grant,
         personal property covered by any financing statements existing on the
         date hereof and naming Sanwa Business Credit Corporation, Sanwa Bank
         Canada or Fleet Business Credit Corporation as

<PAGE>

         secured party), duly executed by NFS and Norstan Canada Ltd., together
         with proper financing statements (Form UCC-1) executed and suitable for
         filing under the Uniform Commercial Code and recordable with the
         Minnesota Secretary of State.

                  (e) The Agent shall have received UCC financing statements in
         form and substance acceptable to the Agent executed by the Borrower and
         the Guarantors (other than NFS and Norstan Canada, Ltd.) covering the
         collateral granted to the Agent by such entity in its Security
         Agreement and recordable in each jurisdiction (other than Minnesota) in
         which such entity maintains a material amount of inventory or
         equipment.

                  (f) The Agent shall have received the favorable opinion of
         counsel, which opinion shall be in form and substance satisfactory to
         the Agent.

Upon receipt of all of the foregoing, the Agent shall notify the Borrower and
the Banks that this Amendment has become effective (but the failure of the Agent
to give such notice shall not affect the validity of this Amendment or prevent
it from becoming effective), whereupon this Amendment shall become effective as
of May 1, 2000. Without limiting the generality of the forgoing, upon the
effectiveness of this Amendment, the modifications to the "Applicable Margin"
effected by the amendments contained in Section 2(a) of this Amendment shall be
applicable to all Advances outstanding on May 1, 2000 and to all Advances made
on or after May 1, 2000.

                  Section 6. AFFIRMATION; REAFFIRMATION. Each party hereto
affirms and acknowledges that (a) the Credit Agreement as amended by this
Amendment remains in full force and effect in accordance with its terms and (b)
all references to the "Credit Agreement" or any similar term contained in any
other Loan Document shall be deemed to be references to the Credit Agreement as
amended hereby. The Borrower hereby confirms, ratifies, approves and reaffirms
each of the Loan Documents and agrees that each of the Loan Documents, as
amended hereby, remains in full force and effect.

<PAGE>

                  Section 7.  GENERAL.

                  (a) The Borrower agrees to reimburse the Agent upon demand for
         all reasonable expenses (including reasonable attorneys fees and legal
         expenses) incurred by the Agent in the preparation, negotiation and
         execution of this Amendment and any other document required to be
         furnished herewith, and to pay and save the Agent harmless from all
         liability for any stamp or other taxes which may be payable with
         respect to the execution or delivery of this Amendment, which
         obligations of the Borrower shall survive any termination of the Credit
         Agreement.
                  (b) This Amendment may be executed in as many counterparts as
         may be deemed necessary or convenient, and by the different parties
         hereto on separate counterparts, each of which, when so executed, shall
         be deemed an original but all such counterparts shall constitute but
         one and the same instrument.

                  (c) Any provision of this Amendment which is prohibited or
         unenforceable in any jurisdiction shall, as to such jurisdiction, be
         ineffective to the extent of such prohibition or unenforceability
         without invalidating the remaining portions hereof or affecting the
         validity or enforceability of such provisions in any other
         jurisdiction.

                  (d) This Amendment shall be governed by, and construed in
         accordance with, the internal law, and not the law of conflicts, of the
         State of Minnesota, but giving effect to federal laws applicable to
         national banks.

                  (e) This Amendment shall be binding upon the Borrower, the
         Agent and the Banks and their respective successors and assigns, and
         shall inure to the benefit of the Borrower, the Agent and the Banks and
         the successors and assigns of the Agent and the Banks.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

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                  IN WITNESS WHEREOF, the parties hereto have caused this
Amendment to be executed as of the day and year first above written.

                                                 NORSTAN, INC.

                                                 By      /s/ Robert J. Vold
                                                   -----------------------------
                                                   Its      Treasurer
                                                      --------------------------

                                                 U.S. BANK NATIONAL ASSOCIATION,
                                                          as a Bank and as Agent

                                                 By       /s/ David Shapiro
                                                   -----------------------------
                                                   Its      Vice President
                                                      --------------------------

                                                 HARRIS TRUST AND SAVINGS BANK

                                                 By       /s/ Andrew K. Peterson
                                                   -----------------------------
                                                   Its    Managing Director
                                                      --------------------------

                                                 M&I MARSHALL & ILSLEY BANK

                                                 By      /s/  John W. Howard
                                                   -----------------------------
                                                   Its   Vice President
                                                      --------------------------

                                                 By      /s/  Robert A. Nielsen
                                                   -----------------------------
                                                   Its   Vice President
                                                      --------------------------

                                                 NORWEST BANK MINNESOTA,
                                                 NATIONAL ASSOCIATION

                                                 By         /s/ R.E. Trembley
                                                   -----------------------------
                                                   Its     Vice President
                                                      --------------------------

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