Document:

Exhibit 10.15

 

August 25, 2003

 

Mr. Randy Potts

VIA EMAIL

 

Dear Randy:

 

I am pleased to confirm an
offer of employment for you to join Convio (or the “Company”) as our Vice
President of Sales with a start date of September 16, 2003 (“Start
Date”).  The following information will
outline your compensation, benefits and responsibilities as the new leader of
the team.

 

Position &
Responsibilities:  As Vice
President of Sales you will report to the Chief Executive Officer of
Convio.  In such capacity, you will perform
all services and duties necessary to manage and conduct the business of the
Company that are associated with the position of Vice President of Sales.  This is a full-time position and you will use
your best efforts, skill, and abilities to promote the Company’s interests.

 

Compensation:  Your initial base salary will be $11,666.67
per month ($140,000 on an annualized basis), less applicable withholding and
paid in conformance with the Company’s normal payroll process.  In addition to your base salary, you will be
eligible to receive a quarterly performance bonus of $27,500 less applicable
withholding.  If earned, this incentive
will be paid quarterly at the end of each fiscal quarter.  The criteria against which the bonus
opportunity will be measured.  shall be
determined by the CEO, subject to approval by the Board of Directors, after you
have been employed for a reasonable period of time, not to exceed three months.

 

Benefits:  As a full-time, salaried employee of the
Company, you will be eligible for the Company’s standard package of
benefits.  Details pertaining to your
benefits will be presented to you on your Start Date.

 

Stock Options:  Subject to the approval of the Board of
Directors of the Company, you will be granted an option to purchase 189,094
shares of Common Stock of the Company. 
This amount is equal to 1.5% of all outstanding shares on a
fully-diluted basis as of the date of this letter.  In addition, if you achieve certain
performance targets, you will be granted another option on July 1, 2004,
to purchase another 31,516 shares of Common Stock of the Company.  The options shall be subject to the terms and
conditions of the Company Option Plan and the option agreement covering the
option grant.  The options will have an
exercise price equal to the fair market value of the Company’s Common Stock at
the date of grant, which is the date of the Board approval of the options.

 

The following provision sets
forth the vesting schedule associated with the options to be granted to
you:  (Please refer to the Company’s
option plan documents for additional details associated with this provision):

 

Vesting
Schedule:  The Option
Shares shall initially be unvested. 
Optionee shall acquire a vested interest in (i) twenty-five percent
(25%) of the Option Shares upon Optionee’s completion of one (1) year of
Service measured from the Vesting Commencement Date

 

 

and (ii) the balance of
the Option Shares in a series of thirty-six (36) successive equal monthly
installments upon Optionee’s completion of each additional month of Service
over the thirty-six (36) month period measured from the first anniversary of
the Vesting Commencement Date.  In no
event shall any additional Option Shares vest after Optionee’s cessation of
Service.

 

As a condition of your
employment, you will be required to sign the Company’s standard form of
employee confidentiality and assignment of inventions agreement, and to provide
the Company with documents establishing your identity and right to work in the
United States.  Those documents must be
provided to the Company within three days after your employment start
date.  In the event of any dispute or
claim relating to or arising out of your employment relationship with the
Company, this agreement, or the termination of your employment with the Company
for any reason (including, but not limited to, any claims of breach of
contract, wrongful termination for age, sex, race, national origin, disability
or other discrimination or harassment), you and the Company agree that all such
disputes shall be fully, finally and exclusively resolved by binding
arbitration conducted by the American Arbitration Association in Travis County,
Texas.  You and the Company hereby waive
your respective rights to have any such disputes or claims tried to a judge or
jury; provided, however, that this arbitration provision shall not apply to any
disputes or claims relating to or arising out of the actual or alleged misuse
or misappropriation of the Company’s property, including, but not limited to,
its trade secrets or proprietary information.

 

This agreement shall be
governed by the laws of the state of Texas, without giving effect to conflicts
of law principles.

 

This agreement and the
confidentiality and stock option agreements referred to above constitute the
entire agreement between you and the Company regarding the terms and conditions
of your employment, and they supersede all prior negotiations, representations
or agreements between you and the Company. 
The provisions of this agreement regarding “at will” employment and
arbitration may only be modified by written agreement between you and the
Company.

 

To confirm your
understanding and acceptance of the terms of our offer, please sign below and
fax a copy of this letter to me at 512-652-2691.

 

Randy, we look forward to a
fruitful and mutually beneficial relationship with you.  We hope that you will grow and prosper with
us, and that you are as excited about joining as we are at having the
opportunity to work with you.

 

 

	
  Sincerely,

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Gene Austin

  	
   

  
	
  CEO, Convio, Inc.

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Accepted by:

  	
   

  
	
  Randy Potts

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  /s/ Randy Potts

  	
   

  
	
  Name

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  8/26/03EXHIBIT
10.16

 

CONFIDENTIAL TREATMENT REQUEST

 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
FOR PORTIONS OF THIS EXHIBIT.  THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY
REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

MASTER
AGREEMENT

 

U.S.
AVAILABILITY SERVICES

 

BETWEEN

 

SUNGARD
AVAILABILITY SERVICES LP

 

AND

 

CONVIO, INC.

 

a Delaware
corporation

 

DATED

 

6/1/08

(the “Master
Agreement”)

 

By the signatures of their
duly authorized representatives below. 
SunGard and Customer, intending to be legally bound, agree io all of the
provisions of this Master Agreement.

 

	
  SUNGARD AVAILABILITY SERVICES
  LP

  	
   

  	
  CUSTOMER:

  	
  Convio, Inc.

  

 

	
  By:

  	
  /s/
  David M. Reysa

  	
   

  	
  By:

  	
  /s/
  Hayden Stewart

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Print
  Name:

  	
  DAVID
  M. REYSA

  	
   

  	
  Print
  Name:

  	
  HAYDEN
  STEWART

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Print
  Title:

  	
  CONTRACT
  OFFICER

  	
   

  	
  Print
  Title:

  	
  VP,
  IT

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date
  Signed:

  	
  6/6/08

  	
   

  	
  Date
  Signed:

  	
  6/2/08

  
							

 

This Master Agreement is
comprised of the general terms and conditions set forth below and the terms and
conditions set forth in the Services Exhibit(s) attached hereto (the
services described in such exhibit(s) are referred to collectively as the “Services”).  Each Schedule entered into hereunder represents
a separate contract between SunGard and Customer or one of its Affiliates (as
defined below) that incorporates and is governed by all of the terms of this
Master Agreement.  If there is a conflict
between a Schedule and this Master Agreement, the Schedule shall govern.  Each Schedule will designate which type of
Services it covers by reference to one of the Services Exhibits, Each Schedule
may be signed by Customer or one of its Affiliates, and such signer shall be
deemed to be “Customer” for purposes of that Schedule, provided that the
Customer who signed this Master Agreement shall be jointly and severally liable
with such Affiliate for the performance of all obligations under such
Schedule.  “Affiliate” means any entity
which directly or indirectly controls, is controlled by, or is under common
control with Customer for as long as such relationship remains in effect.

 

THE TERMS OF THIS AGREEMENT ARE CONFIDENTIAL

 

1

 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
FOR PORTIONS OF THIS EXHIBIT.  THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY
REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

GENERAL
TERMS AND CONDITIONS

 

1.             CONTRACT TERM.  This Master Agreement shall continue in
effect as long as there is a Schedule in effect.  The term of a Schedule, and Customer’s rights
to use the Services selected on that Schedule, shall begin on the Commencement
Date stated in that Schedule and continue in effect for the Agreed Term stated
in that Schedule.  Thereafter, that
Schedule shall automatically renew for successive renewal terms of equal duration
to the Agreed Term, unless either party gives written notice of termination to
the other at least six (6) months before the end of the then current
term.  Customer acknowledges that SunGard
requires this advance notice due to the substantial long-term equipment and
facilities commitments SunGard makes in reliance upon its customer
contracts.  Each Schedule is a
non-cancelable contract that may be terminated only in accordance with its
express terms.

 

2.             FEES AND EXPENSES.  All Monthly or Annual Fees (as defined in a
Schedule) shall be invoiced by SunGard in advance at the billing address
defined in the Schedule.  All other fees,
and any out-of-pocket expenses reasonably incurred by SunGard on behalf of
Customer shall be invoiced by SunGard as and when incurred.  Customer’s payments shall be due within
thirty (30) days after receipt of invoice. 
For any amount net paid when due. 
Customer will pay interest at the lesser of [****] percent [****] per
annum or the maximum amount permitted by law. 
Unless Customer provides a valid tax exemption certificate.  Customer shall be responsible for any sales,
use, excise or comparable taxes assessed or imposed upon the Services provided
or the amounts charged under a Schedule. 
Beginning one year after the Commencement Date of a Schedule.  SunGard may increase all fees chargeable
under that Schedule by up to [****] percent [****] per contract year, by giving
Customer at least ninety (90) days prior written notice.

 

3.             CONFIDENTIALITY.

 

(a)           All information disclosed by one
party to the other in 4 connection with this Master Agreement shall be treated
as confidential (“Confidential Information”). 
With respect to Confidential Information disclosed by one party (“disclosing
party”) to the other party (“receiving party”), (i) the receiving party
shall hold such Confidential Information in strict confidence using the same
standard of care as it uses to protect its own confidential information but not
less than a reasonable standard of care, (ii) the receiving party shall
not use or disclose such Confidential Information for any purpose except as
necessary to fulfill its obligations under a Schedule or this Master Agreement,
or except as required by law provided that the disclosing party is given a
reasonable opportunity to obtain, at its expense, a protective order (the
receiving party shall reasonably cooperate with the disclosing party in
connection therewith), (iii) the receiving party shall limit access to
such Confidential Information to such of its employees, agents and contractors
who need such access to fulfill the receiving party’s obligations under a
Schedule, and (iv) the receiving party shall require its employees, agents
and contractors who have access to such Confidential Information to abide by
the confidentiality provisions of this Master Agreement.

 

(b)           Without limiting the generality of
the foregoing, such Confidential Information includes (i) with respect to
Customer, Customer’s data and software (including Customer NPI as defined
below) and the details of Customer’s computer operations and recovery
procedures, which include trade secrets of Customer, (ii) with respect to
SunGard, SunGard’s physical security systems, access control systems,
specialized recovery equipment and techniques, pricing information.  User’s Guides, and E-Testing Program, which
include trade secrets of SunGard, and (iii) with respect to both parties,
the terms of this Master Agreement and all Schedules and any detailed
information regarding the performance of this Master Agreement or any Schedule.

 

(c)           Confidential Information shall not
include information that (i) is or becomes publicly available through no
wrongful act of the receiving party, (ii) was known by the receiving party
without any obligation of confidentiality at the time of disclosure by the
disclosing party, (iii) was obtained by the receiving party from a third
party without restriction on disclosure, or (iv) was developed
independently by the receiving party.

 

2

 

(d)           To effect the purposes of a Schedule,
Customer may from time to time provide SunGard with certain “nonpublic personal
information” as defined by the Gramm-Leach-Bliley Act of 1999 (Public Law
106-102, 113 Stat. 1138) and the rules and regulations promulgated
thereunder (“Customer NPI”).  To protect
the privacy of Customer NPI pursuant to the requirements of such act, SunGard
shall, in addition to complying with the confidentiality requirements set forth
above, (i) implement appropriate administrative, technical and physical
safeguards designed to ensure the security and confidentiality of Customer NPI,
protect against any anticipated threats or hazards to the security or integrity
of Customer NPI and protect against unauthorized access to or use of Customer
NPI that could result in substantial harm or inconvenience to a customer of
Customer; and (ii) permit Customer to monitor SunGard’s compliance with
the foregoing during Customer’s use of the Services, provided that such
monitoring shall not interfere with another customer’s use of SunGard’s
services or with SunGard’s operations.

 

4.             TERMINATION.

 

(a)           If either party breaches any of its
obligations under a Schedule in any material respect and the breach is not
substantially cured within the cure period specified below, then the other
party may terminate that Schedule, without penalty, by giving written notice to
the breaching party at any time before the breach is substantially cured.  If this Master Agreement includes a Recovery
Services Exhibit, then (i) with respect to a breach of SunGard’s obligations
to provide the Recovery Services to Customer during a Disaster (as such terms
are defined in the Recovery Services Exhibit), the cure period shall be five (5) days,
and (ii) with respect to Customer’s obligations under the access and use
provisions set forth in Sections A.2, A.3 and C of the Recovery Services
Exhibit, there shall be no cure period (and SunGard shall have the right to
terminate the applicable Schedule immediately). 
With respect to Customer’s obligations to comply with SunGard’s Network
Policies (as defined in the applicable Services Exhibit) the cure period shall
be five (5) days.  With respect to
all other obligations, unless otherwise specified, the cure period shall be 30
days after receipt of written notice describing the breach, provided that, if a
longer period is reasonably required to cure the breach and the cure is
promptly begun.  such cure period shall
be extended for as long as the cure is being diligently prosecuted to
completion.

 

(b)           If 3 
Schedule is terminated due to an uncured material breach by Customer, or
if Customer properly exercises a right to cancel a Schedule before the end of
the Agreed Term, then Customer shall (i) pay to SunGard the unamortized
balance attributable to any equipment and software purchased by SunGard on
behalf of Customer (as designated in the applicable Schedule) and (ii) reimburse
SunGard for any cancellation charges for third party services purchased by
SunGard on behalf of Customer (as designated in the applicable Schedule).

 

5.             LIABILITY
AND INDEMNIFICATION.

 

(a)           Each party (“liable party”) shall be
liable to the other party for any direct damages caused by any breach of
contract, negligence or willful misconduct of the liable party (or any of its
employees or agents).

 

(b)           The liable party shall indemnify and
hold harmless the other party (and its Affiliates and their respective
employees and agents) against any claims, actions, damages, losses or
liabilities to the extent arising from any breach of contract, negligence or
willful misconduct of the liable party (or any of its employees or agents).

 

(c)           In addition, SunGard shall indemnify
and hold harmless Customer against any claims, actions, damages, losses or
liabilities to the extent arising from infringement of any U.S. patent,
copyright or other proprietary right resulting from Customer’s use of
intellectual property developed or owned by SunGard and used to provide the
Services.  SunGard’s liability with
respect to this infringement indemnification is limited to making the Services
non-infringing or arranging for Customer’s continued use of the Services,
provided that, if both of the foregoing options are commercially impracticable
for SunGard, then upon written notice to Customer, SunGard may cancel the
affected portion of the Services and refund to Customer any 

 

3

 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
FOR PORTIONS OF THIS EXHIBIT.  THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY
REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

prepaid fees
for such Services.  With respect to
intellectual property of third parties that is used by SunGard to provide the Services.  SunGard will, to the extent possible, provide
to Customer the full benefit of all applicable warranties and indemnities
granted to SunGard by such third parties.

 

(d)           In addition, Customer shall indemnify
and hold harmless SunGard against any claims, actions, damages, losses or
liabilities to the extent arising from (i) infringement of any U.S.
patent, copyright or other proprietary right attributable to Customer’s data,
content, software or other materials, (ii) Customer’s use of any Services
in violation of any law, rule or regulation, (iii) Customer’s
violation of any of SunGard’s Network Policies (as defined in the applicable
Services Exhibit), or (iv) Customer’s use. 
control or possession of any Mobile Resources at non-SunGard facilities.

 

(e)           An indemnifying party shall have no
obligation for indemnification unless the other party promptly gives written
notice to the indemnifying party after any applicable matter arises and allows
the indemnifying party to have sole control of the defense or settlement of any
underlying claim:  provided that the
indemnifying party may not settle a claim without the other party’s prior
written consent.  Notice will be
considered prompt as long as there is no material prejudice to the indemnifying
party.

 

6.             LIMITATION OF
LIABILITY

 

(a)           Under no circumstances
shall either party be liable for lost revenues, lost profits, loss of business,
or consequential, indirect, exemplary, special or punitive damages of any
nature, whether such liability is asserted on the basis of contract, tort
(including negligence or strict liability) or otherwise, and whether or not the
possibility of such damages is foreseeable; provided that this exclusion shall
not apply to (i) the party’s respective confidentiality obligations under Section 3,
(ii) SunGard’s indemnification obligations under Section 5(b) with
respect to willful misconduct and under Section 5(c), (iii) Customer’s
indemnification obligations under Section 5(b) with respect to
willful misconduct and under Section 5(d), and (iv) Customer’s
payment obligations.

 

(b)           Except for SunGard’s indemnification
obligations under Section 5(b) with respect to willful misconduct and
under Section 5(c), SunGard’s total liability under a Schedule, whether in
contract, tort (including negligence or strict liability), or otherwise, shall
not exceed (i) [****].

 

(c)           Except for any direct damages caused
by SunGard’s negligence or willful misconduct, SunGard shall have no liability
for any damage to, or loss or theft of, any of (i) Customer’s tangible
property located at a SunGard facility or in a SunGard vehicle, or (ii) Customer’s
data, content, software or other materials located, used or restored at a
SunGard facility or in a SunGard vehicle, or transmitted using SunGard’s
Network Services.  If Customer’s data is
damaged, lost or stolen as a result of SunGard’s negligence, then SunGard shall
be liable to Customer only for Customer’s documented out-of-pocket expenses
incurred to recreate such data.  Under no
circumstances will SunGard be considered the official custodian or record
keeper of Customer’s data for regulatory or other purposes.

 

WITH RESPECT TO EACH SCHEDULE, EXCEPT AS SPECIFICALLY STATED IN THIS
MASTER AGREEMENT OR SUCH SCHEDULE, SUNGARD MAKES NO REPRESENTATIONS OR
WARRANTIES, ORAL OR WRITTEN, EXPRESS OR IMPLIED, ARISING FROM COURSE OF
DEALING, COURSE OF PERFORMANCE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION, NON-INTERFERENCE OR
NON-INFRINGEMENT.

 

4

 

7.             FORCE MAJEURE.  Neither party shall be liable for, nor shall
either party be considered in breach of this Master Agreement or any Schedule
due to, any failure to perform its obligations as a result of a cause beyond
its control, including any natural calamity, act of God or a public enemy, act
of any military, civil or regulatory authority, change in any law or
regulation, disruption or outage of communications, power or other utility,
failure to perform by any supplier or other third party, or other cause which
could not have been prevented with reasonable care.  If any force majeure event affects SunGard’s
ability to deliver Services, then SunGard shall use all reasonable efforts to
implement its applicable redundant resources or other back-up solutions.

 

8.             NOTICE.  All notices, consents and other
communications under this Master Agreement shall be in writing and shall be
deemed to have been received on the earlier of (a) the date of actual
receipt at the designated street address, (b) the first business day after
being sent to the designated street address by a reputable overnight delivery
service, or (c) the third business day after being mailed to the
designated street address by first class mail. 
Any notice may be given by e-mail to the designated e-mail address or by
fax to the designated fax number, provided that a signed written confirmation
is received at the designated street address within seventy-two (72) hours
thereafter.  Disaster declaration notice
(as described in the Recovery Services Exhibit) may be given orally, provided
that a signed written confirmation is received at the applicable recovery
facility within twenty-four (24) hours thereafter.  Communications sent to any street address,
e-mail address or fax number other than those designated in this Master
Agreement or the applicable Schedule shall not be valid Customer’s street
address, e-mail address and fax number for notice are stated in the applicable
Schedule.  SunGard’s street address for
notice is 680 East Swedesford Road. 
Wayne, Pennsylvania 19087, Attention: 
Contract Administration.  SunGard’s
e-mail address for notice is contract.admin@sungard.com. SunGard’s fax number
for notice is 1-610-225-1125.

 

9.             PUBLICITY.  Neither party will, without the other party’s
prior written consent, (a) use the name, trademark, logo or other
identifying marks of the other party in any sales, marketing or publicity
activities or materials, or (b) issue any press release, interviews or
other public statement regarding this Master Agreement or any Schedule;
provided that either party may publicly refer to the other by name as a vendor
or customer and may disclose the existence and general nature of this Master Agreement
(but not any of the specific terms of this Master Agreement or any Schedule or
any detailed information regarding the performance of this Master Agreement or
any Schedule).

 

10.          ENTIRE UNDERSTANDING.  This Master Agreement states the entire
understanding between the parties with respect to its subject matter, and
supersedes all prior proposals, negotiations and other written or oral
communications between the parties with respect to its subject matter.  Each Schedule states the entire understanding
between the parties with respect to its subject matter, and supersedes all
prior proposals, negotiations and other written or oral communications between
the parties with respect to its subject matter. 
No modification of this Master Agreement or any Schedule, and no waiver
of any breach of this Master Agreement or any Schedule, shall be effective
unless in writing and signed by an authorized representative of the party
against whom enforcement is sought.  No
waiver of any breach of this Master Agreement or any Schedule, and no course of
dealing between the parties, shall be construed as a waiver of any subsequent
breach thereof.  Any purchase order
submitted by Customer to SunGard shall be used only for invoice processing
purposes and shall have no legal effect.

 

11.          PARTIES IN INTEREST.  Neither party may assign this Master
Agreement or any Schedule, or any rights or obligations thereunder, without the
prior written consent of the other party, which will not be unreasonably
withheld; provided that either party may assign any Schedule to an Affiliate by
giving prior written notice to the other party. 
This Master Agreement and each Schedule shall bind, benefit and be
enforceable by and against both parties and their respective successors and
permissible assigns.  No third party
shall be considered a beneficiary of, or entitled to any rights under, this
Master Agreement or any Schedule.

 

12.          CONSTRUCTION.  THIS AGREEMENT AND EACH
SCHEDULE SHALL BE GOVERNED BY SUBSTANTIVE PENNSYLVANIA LAW.  This choice of governing law shall not be
considered determinative of the jurisdiction or venue of any action between the
parties.  In any action relating to this
Master Agreement or any Schedule, (a) each of the parties irrevocably
waives the right to trial by jury, (b) each of the parties irrevocably
consents to service of process by first class certified mail, return receipt
requested, postage prepaid, to the designated street address at which the party
is to receive notice in accordance with Section 8 of this 

 

5

 

Master
Agreement, and (c) the prevailing party shall be entitled to recover its
reasonable attorney’s fees (including, if applicable, charges for in-house
counsel), court costs and other legal expenses from the other party.  A determination that any term of this Master
Agreement or any Schedule is invalid or unenforceable shall not affect the
other terms thereof.  Section headings
are for convenience of reference only and shall not affect the interpretation
of this Master Agreement or any Schedule. 
The relationship between the parties created by this Master Agreement or
any Schedule is that of independent contractors, and not partners, joint
venturers or agents.  Sections 3, 5, 6
and 12 shall survive any termination of this Master Agreement or any Schedule.

 

13.          ENFORCEMENT.  Each party acknowledges that the provisions
of this Master Agreement regarding confidentiality and access to and use of the
other party’s resources are reasonable and necessary to protect the other party’s
legitimate business interests.  Each
party acknowledges that any breach of such provisions shall result in
irreparable injury to the other for which money damages could not adequately
compensate.  If there is a breach of such
provisions, then the injured party shall be entitled, in addition to all other
rights and remedies which it may have at law or in equity, to have a decree of
specific performance or an injunction issued by any competent court, requiring
the breach to be cured or enjoining all persons involved from continuing the
breach.  The existence of any claim or
cause of action that a party (or any other person involved in the breach) may
have against the other party shall not constitute a defense or bar to the
enforcement of such provisions.

 

6

 

RECOVERY
SERVICES EXHIBIT

TO THE MASTER AGREEMENT FOR U.S. AVAILABILITY SERVICES

DATED 6/1/08

 

A.            RECOVERY SERVICES.  Each Schedule to this Master Agreement
specifies a Customer location (“Location”), the recovery services to be
provided by SunGard to Customer for that Location (“Recovery Services”), the
fees to be paid by Customer to SunGard for those services, and any other
applicable terms.

 

1.     DISASTER.  A “Disaster” is any unplanned event or
condition that renders Customer unable to use a Location or the equipment
situated there for its intended computer processing and related purposes.  By signing or amending a Schedule, Customer
warrants that the Location specified in that Schedule is not at that time
experiencing a Disaster.  Customer may
declare a Disaster by having one of its designated representatives give notice
to SunGard stating that a Disaster occurred, identifying the affected Location,
and specifying which Recovery Services Customer believes will be required.  SunGard will then follow Customers reasonable
declaration procedures as provided to SunGard in the Disaster Declaration
Authority form.

 

2.     SELECTED SERVICES.  Whenever Customer declares a Disaster, the
Recovery Services to be provided by SunGard to Customer shall be the following
services which were selected by Customer in the applicable Schedule:

 

(a)   Center-Based Recovery
Services.  Immediate and exclusive use of
the services described below (“Center-Based Recovery Services”), which Customer
may use during the period of time stated below, provided at a SunGard facility:

 

(i)    Hotsite.  An installed, fully operational computer
system and networking capability (“Hotsite”), equal to or better than (in all
material respects including equipment quality and processing capacity) the
Hotsite Configuration described in the Schedule, which Customer may use for six
(6) weeks.

 

(ii)   Coldsite.  Environmentally prepared computer space (“Coldsite”),
properly equipped to facilitate the installation of a computer system
comparable to the Hotsite Configuration, which Customer may use for six (6) months.

 

(iii)  Office Space.  An adequate and reasonable amount of office
space in the same facility where the Hotsite or Coldsite is located, properly
equipped to facilitate the installation of terminals, which Customer may use to
operate that Hotsite or Coldsite.

 

(iv)  Work Group Space.  An adequate and reasonable amount of office
space, properly equipped to accommodate the Work Group Configuration described
in the Schedule, which Customer may use for six (6) weeks.

 

(v)   MegaVoice.sm  SunGard’s voice
communications backup service for the number of communications ports stated in
the Schedule, which Customer may use for six (6) weeks.

 

(b)   Mobile Recovery Services.  Immediate and exclusive use of the services
described below (“Mobile Recovery Services”), which Customer may use for the
duration of a Disaster:

 

(i)    Replacement Recovery System.  A fully operational, relocatable computer
system and networking capability (“Replacement Recovery System”), equal to or
better than (in all material respects including equipment quality and
processing capacity) the Mobile Configuration described in the Schedule, to be
provided to Customer by one of the following methods at Customer’s option:

 

a.     Primary Recovery Facility.  Access to the Replacement Recovery System at
a SunGard facility where it is then installed.

 

b.     Alternate Recovery Facility.  Delivery of the Replacement

 

1

 

Recovery System
to a SunGard facility where it may be accommodated, within forty-eight (48)
hours after SunGard receives the Disaster declaration notice.

 

c.     Mobile  Data Center.  Delivery
of a properly equipped vehicle housing the Replacement Recovery System to a
destination in the continental United States requested by Customer, within
forty-eight (48) hours after SunGard receives the Disaster declaration notice.

 

d.     Customer Facility.  Delivery of the Replacement Recovery System
to a properly equipped facility located in the continental United States
requested by Customer, within forty-eight (48) hours after SunGard receives the
Disaster declaration notice.

 

(ii)   Computer Space.  Environmentally prepared computer space (“Computer
Space”), properly equipped to facilitate the installation of a computer system
comparable to the Mobile Configuration, to be provided to Customer by one of
the following methods at Customer’s option;

 

a.     SunGard Facility.  Access to the Computer Space at a SunGard
facility where the Replacement Recovery System may be accommodated.

 

b.     Mobile Coldsite.  Delivery of a properly equipped vehicle
housing the Computer Space to a destination in the continental United States
requested by Customer, within forty-eight (48) hours after SunGard receives the
Disaster declaration notice.

 

(iii)  Supplemental Office Space.  An adequate and reasonable amount of office
space in the same SunGard facility where the Replacement Recovery System or
Computer Space is located, properly equipped to facilitate the installation of
terminals, which Customer may use to operate that Replacement Recovery System
or Computer Space.

 

(iv)  Mobile Work Group Space.  SunGard will commence the delivery of a
vehicle properly equipped to accommodate the Mobile Work Group Configuration
described in the Schedule, to a destination in the continental United States
requested by Customer, within twenty-four (24) hours after SunGard receives the
Disaster declaration notice.

 

(v)   Quick Ship Equipment.  Delivery of equipment equal to or better than
(in all material respects including equipment quality and processing capacity)
the Quick Ship Equipment described in the Schedule, to a properly equipped
facility in the continental United States requested by Customer, within
forty-eight (48) hours after SunGard receives the Disaster declaration notice.

 

(c)   Network Services.  Use, within two (2) hours after SunGard
receives the Disaster declaration notice, of the network services described
below (“Network Services”), which Customer may use for six (6) weeks:

 

(i)    Center to Center.  On-demand connectivity among SunGard
facilities using the SunGard Global Network (“SGN”) in accordance with the
Network Configuration described in the Schedule.

 

(ii)   Dedicated Circuit.  Dedicated connectivity between the Customer
location described in the Schedule and the SunGard facility or SGN POP (point
of presence) described in the Schedule, using a dedicated circuit that is
either (a) procured and installed by SunGard or (b) procured and
installed by Customer with installation management assistance from SunGard, as indicated
in the Schedule.

 

(iii)  Net ReDirect Services.  On-demand connectivity between the SGN POP

 

2

 

where the
Customer’s local circuit terminates and the SunGard facility described in the
Schedule, which services are designated as “Net ReDirect Metropolitan Services”
when the SGN POP and SunGard facility are located in the same metropolitan
area.

 

(iv)  IP ReDirect Services.  On-demand, point-to-point or
point-to-multipoint, Internet Protocol (IP) connectivity between the IP-enabled
SGN POP where Customer is accessing the SGN and the IP-enabled SunGard facility
described in the Schedule, with such connectivity delivered using a single
Ethernet interface directly attached to a router at the Customer location that
is procured by either SunGard or Customer, as indicated in the Schedule.

 

(v)   DRO Port.  On-demand use of a frame relay or ATM DRO
port on the SGN as described in the Schedule, to provide connectivity between
Customer’s frame relay or ATM DRO network and the SGN.  Customer shall be responsible for all costs
and all necessary notices to and communications with telecommunications vendor
relating to Customer’s re-direction of Customer’s frame relay or ATM DRO
network [PVC(s)?] to the SunGard frame relay or ATM DRO port.

 

(vi)  Web ReDirect Services.  On-demand access to the Internet from the
SunGard facility described in the Schedule, using any of the multiple Internet
service providers under contract with SunGard (which may require Customer to
set up domains to use the Web ReDirect Services).

 

3.     EXTENDED USE.  During a Disaster, Customer may continue to
use the Center-Based Recovery Services or the Network Services beyond the
periods stated in Section A2(a) and A2(c), respectively, provided
that this extended use shall be subject to immediate termination if and when
any other customer declares a disaster and requires use of the Recovery
Resources then being utilized by Customer.

 

4.     COMPREHENSIVE DISASTER RECOVERY
SUPPORT.  Whenever Customer uses Recovery Services during a Disaster, SunGard’s
Support Staff (consisting of operations, communications, security,
transportation, systems software and customer support personnel, as
appropriate) shall provide comprehensive support to Customer on a
24-hour-a-day, 7-day-a-week basis, as needed.  During a Disaster, SunGard’s Support Staff
also shall assist Customer in contacting vendors and in obtaining replacement
equipment.

 

5.     TESTS.  Promptly after execution of this Master
Agreement, SunGard shall either notify Customer of available times to schedule
a training workshop at a SunGard facility or provide instructions to Customer
to conduct a computer based training workshop. 
Customer may use certain Recovery Services to test its disaster recovery
capability (“Test”) for the number of Test Periods stated in the applicable
Schedule.  Each Test Period entitles
Customer to eight (8) hours of consecutive test time per contract year at
a designated SunGard facility, on a non-cumulative basis.  During each Test, SunGard’s Support Staff
shall provide reasonable supplies and support to Customer as needed, subject to
availability.  In order for SunGard to
provide support to Customer for a scheduled Test, all Test plans must be
provided to SunGard at least three (3) weeks prior to the Test date.  Upon receipt of Customer’s Test plan, SunGard
will then assign a SunGard technical coordinator to review Customer’s Test plan
and coordinate Test support activities. 
Customer shall schedule Tests at least four (4) months in
advance.  Test time is available on a
24-hour-a-day, 7-day-a-week basis.  Any
Test Period(s) cancelled by Customer less than 45 days before the
scheduled date will be applied against Customer’s annual allotment of Test
Periods, unless SunGard is able to utilize the cancelled time to provide test
time to another customer.  All Tests
shall be subject to immediate cancellation or termination by SunGard, and shall
be rescheduled as soon as possible, if and when any other customer declares a
disaster and requests use of the Recovery Services being tested.

 

3

 

6.     E-TESTING PROGRAM.  Customer may, at its option, elect to
participate in SunGard’s E-Testing Program. 
The E-Testing Program is a web-based service designed by SunGard to
facilitate efficiency of pretest communications, by allowing Customer to
complete and submit Test plans online for any scheduled Test.  Customer shall use the E-Testing Program only
for its own internal purposes in testing certain Recovery Services with SunGard.  Periodically, in its sole discretion, SunGard
may change or discontinue the E-Testing Program.  SunGard shall not be liable for any damages
incurred by Customer as a result of Customer’s access to, use of, or retrieval
of Customer’s Test plans, including damages caused by any viruses.  SunGard represents that it shall not
knowingly code or introduce any virus or other disabling code into the systems
used to provide the E-Testing Program or Customer’s Test plan.  SunGard shall use commercially reasonable
efforts to assist Customer, at no charge, in mitigating the effects of any
virus that is coded or introduced into the system.

 

7.     TEST SERVICES.  SunGard’s testing services are designed to
provide reliable and repeatable Test services for operating system, application
and data restorations (“Test Services”) while Customer is using the Recovery
Services for a Test.  Whenever Customer
schedules a Test of the Recovery Services, the Test Services provided by
SunGard to Customer shall be the Test Services selected by Customer for the
configurations identified in the applicable Schedule or Addendum.

 

8.     SOFTWARE.  All systems and utility software which
SunGard has installed on the equipment used to provide the Recovery Services
may be used by Customer during a Disaster or a Test.

 

9.     TECHNOLOGY EXCHANGE.  Upon Customer’s request, SunGard will provide
a list of computer and communications equipment that is then currently
available to enhance the Recovery Services. 
Customer may exchange certain components of its configuration for
hardware representing newer technology, by giving written notice to SunGard and
signing an appropriate Addendum to the applicable Schedule.  Upon the effective date of this exchange, the
Monthly or Annual Fees due under that Schedule may increase by an amount
reasonably determined by SunGard, based upon the difference between (a) SunGard’s
then prevailing Monthly or Annual Fees for the new hardware selected, and (b) the
portion of the prior Monthly or Annual Fees covering the components that were
replaced.

 

10.   ACCOUNT EXECUTIVE.  SunGard shall assign an Account Executive to
Customer to assist in monitoring the continued viability of Customer’s disaster
recovery capability and to facilitate ongoing communications between Customer
and SunGard.

 

11.   HOTLINE.  SunGard shall maintain a toll-free customer
support telephone service, on a 24-hour-a-day, 7-day-a-week basis, which
Customer may use as needed.

 

12.   USER GUIDE.  Customer shall receive on-line access to
SunGard’s current User Guide for the Recovery Services and all applicable
updates and revisions, as and when issued. 
Access is available at http://www.mysungard.com.

 

13.   ACTIVATION MANUAL.  Customer may select in the Schedule to
receive an Activation Manual.  If
Customer does so, then SunGard will prepare and deliver to Customer, within 120
days after the Schedule is signed by SunGard, an Activation Manual that will
serve as a guideline for Customer’s use of the Mobile Data Centers and will
contain placement recommendations, vendor contact information, and electrical
and communication requirements.  SunGard’s
obligation to prepare and provide the Activation Manual is subject to Customer’s
reasonable cooperation and the availability of key Customer personnel to assist
with the preparation of the Activation Manual.

 

B.            MAINTENANCE AND USE OF RECOVERY
RESOURCES. 
The terms of this Section B are intended to ensure that the
facilities, equipment, network and other resources used by SunGard to provide
the Recovery Services (“Recovery Resources”) are properly maintained and used,
and to protect the respective interests of the parties in using the Recovery
Resources.

 

4

 

1.     MAINTENANCE.  SunGard shall maintain vendor-specified
proper operating environments at its facilities and in its vehicles used to
provide the Recovery Services.  SunGard
shall adhere to vendor-recommended procedures and policies for proper
maintenance of the Recovery Resources, including necessary remedial maintenance
and regularly scheduled preventive maintenance. 
SunGard warrants to Customer that the Recovery
Resources shall be maintained in a state of readiness at all times, consistent
with SunGard’s obligations under this Master Agreement.

 

2.     SIGNIFICANT CHANGES.  SunGard may change the Recovery Resources and
shall give written notice to Customer at least 60 days before making any
significant change that might substantially and adversely impact Customer.  Customer shall then have an adequate and
reasonable number of free additional Test Periods to Test the affected Recovery
Services.  If, in Customer’s reasonable
judgment, any such change substantially and adversely impacts Customer to the
extent that Customer cannot use the affected Recovery Services, then Customer
may terminate the affected Recovery Services by giving written notice to
SunGard within ten (10) days after Customer first uses the affected
Recovery Services for either a Disaster or Test.

 

3.     AUDITS.  At any time except when the Recovery
Resources are being used during a disaster or a confidential test.  Customer may, at its expense, audit the
Recovery Resources to verify SunGard’s compliance with this Master
Agreement.  SunGard also shall permit any
regulatory authority having jurisdiction over Customer to inspect the Recovery
Resources.  SunGard shall, at its
expense, have the Recovery Resources annually reviewed by an independent
third-party auditor, whose reports shall be furnished to Customer upon request.

 

4.     STANDARD PROCEDURES.  SunGard shall maintain reasonable and uniform
policies regarding security, safety, operations and other procedures for
accessing and using the Recovery Resources during disasters and tests.  In the case of network resources, these
policies (“Network Policies”) incorporate the policies, rules and
regulations of SunGard’s underlying network and internet service
providers.  All of these policies are
included in SunGard’s on-line User Guide and in other written documents
provided by SunGard to its Customers from time to time.  Both SunGard and Customer shall comply with
these policies in all material respects and shall use all Recovery Resources in
accordance with manufacturer specifications. 
Before the conclusion of any Test or Disaster, Customer shall remove,
erase or destroy all Customer Confidential Information it maintained in any
form, recorded on any medium, or stored in any storage system as part of its
use of the Recovery Services.

 

5.     SPECIAL PROCEDURES.  If Customer gives written notice to SunGard
describing any special data protection or other security procedures used by
Customer, then SunGard shall use commercially reasonable efforts to help
implement those procedures whenever Customer is using the Recovery
Resources.  Customer shall be responsible
for any additional expenses reasonably incurred by SunGard in implementing
Customer’s special procedures.

 

6.     MOBILE RESOURCES.  Title to all of the Recovery Resources used
to provide Mobile Recovery Services (“Mobile Resources”), wherever located,
shall remain in SunGard or its supplier, except for any Quick Ship Equipment as
to which Customer properly exercises its purchase option, if any, described in
the applicable Schedule.  With respect to
any Mobile Resources for which the destination is not a SunGard facility, (a) Customer
shall obtain or provide, at Customer’s expense, all permits, landlord consents
and other authorizations, and all communications, power and other utility lines
and equipment, needed to possess, locate or use the Mobile Resources at that
destination, (b) Customer shall be responsible for the security of the
Mobile Resources at that destination, (c) with respect to any SunGard
vehicle.  Customer shall provide a
suitable location for SunGard to park the vehicle (which location SunGard may
disapprove in its reasonable discretion), (d) Customer shall not relocate
the Mobile Resources without SunGard’s prior written consent which will not be
unreasonably

 

5

 

withheld, (e) when
Customer’s use or right to use the Mobile Resources during a Disaster or Test
ends, Customer shall comply with SunGard’s return delivery or shipment
instructions, and (f) if the Mobile Resources do not include a SunGard
vehicle, then Customer shall provide a proper operating environment for the
Mobile Resources.

 

7.     NETWORK RESOURCES.  SunGard shall privately manage the SGN as a
protocol-independent, multi-layer network. 
After Customer has been switched onto the SGN, the applicable Network
Services will be available on a 24-hour-a-day, 7-day-a-week basis excluding
downtime attributable to routine and preventative maintenance.  Dedicated circuits connecting Customer
locations to SunGard facilities or SGN POPs are provided by third parties and
do not constitute Recovery Resources. 
The Network Services are provided subject to the availability of the
necessary services by SunGard’s underlying network and Internet service
providers.  SunGard may, without penalty,
and by providing Customer with thirty (30) days prior written notice, terminate
any Schedule or withhold provision of the Network Services if:  (a) SunGard’s underlying network and
Internet service providers withdraw or substantially alter any underlying
tariff(s) resulting in a material, adverse effect on SunGard’s operational
or financial ability to provide the Network Services; or (b) any public
utility commission or other regulatory authority asserts jurisdiction over the
Network Services, such that SunGard would be required to submit to common
carrier public utility or other regulation to which SunGard is not now subject.

 

8.     FEES AND EXPENSES.  Customer shall be responsible for (a) any
applicable Disaster Fees as indicated on a Schedule, (b) all
communications and similar third party charges resulting from Customer’s use of
the Recovery Resources, (c) all power, fuel and other utility charges
resulting from Customer’s use of the Recovery Resources, except the initial six
weeks of Hotsite use and except for Tests, (d) all costs associated with
the transportation, delivery, operation and ongoing support of Mobile Resources
used by Customer, and (e) all costs associated with the installation and
de-installation of Mobile Resources used by Customer at non-SunGard locations.

 

C.            MULTIPLE DISASTER.  Customer’s rights of immediate and exclusive
use of the Recovery Services, as provided in Section A2, shall be subject
to the possibility that one or more other customers (“other affected customers”)
could declare a disaster at the same time as (or before or after) Customer and
require use of the same Recovery Resources at the same time as Customer (“Multiple
Disaster”).  The following provisions are
intended to avoid or minimize contention for Recovery Resources during Multiple
Disasters.

 

1.     PRIORITY RESOURCES AND SHARED
RESOURCES. 
All Recovery Resources shall be available on a priority use basis (“Priority
Resources”) except for those designated by SunGard as available on a shared use
basis (“Shared Resources”).  SunGard’s
designations of Shared Resources shall be made in its reasonable discretion and
shall be subject to change without notice.

 

2.     ACCESS AND USE PROCEDURES.  Access to and use of Recovery Resources
during disasters shall depend upon whether the Recovery Resources are Priority
Resources or Shared Resources and, with respect to Priority Resources, the
order in which disasters are declared. 
SunGard shall maintain records of its receipt of disaster declarations,
which shall be the exclusive basis for determining the order in which disasters
are declared.

 

(a)   Customer shall
have priority rights of access to and use of applicable Priority Resources that
are not then being used by other affected customers who previously declared
disasters.  Use of such Priority
Resources is exclusive for as long as Customer is entitled to use them under Section A2.

 

(b)   Customer and
all other affected customers shall have equal rights of access to and use of
applicable Shared Resources, irrespective of the order in

 

6

 

which disasters
occur or are declared.  Use of Shared
Resources may be exclusive at times, but remains subject to the possible need
for shared or allocated use with other affected customers.  In an effort to avoid the need for shared or
allocated use of any Shared Resources, SunGard shall, to the fullest extent
possible under the circumstances, take full advantage of, and provide access
to, all of its other available Shared Resources.

 

(c)   If applicable
Priority Resources and applicable Shared Resources are both available.  Customer may choose which type to use.

 

(d)   Customer shall
cooperate with SunGard and all other affected customers as reasonably required
under the circumstances, including to coordinate the efficient use of Recovery
Resources, to avoid or minimize the need for shared or allocated use of Shared
Resources, and to implement any necessary plans for shared or allocated use of
Shared Resources.

 

(e)   If a Multiple
Disaster is widespread or extreme, then, notwithstanding the foregoing
provisions, SunGard may implement emergency procedures that are necessary, in
SunGard’s reasonable judgment, to allocate Recovery Resources in order to
address applicable national interests and comparable concerns.

 

3.     MULTIPLE DISASTER PROTECTION.  To lower the probability of a Multiple
Disaster, SunGard shall comply with the following terms:

 

(a)   No other
customer shall be granted any greater rights of access to or use of the
Recovery Resources than are granted to Customer under this Master Agreement.

 

(b)   No agreement to
provide use of any Recovery Resources shall be entered into at a time when the
customer location to be serviced is then currently experiencing a disaster.

 

For
Center-Based Recovery Services, SunGard also shall comply with the following:

 

(c)   To discourage
unnecessary disaster declarations, Disaster Declaration Fees, as provided in
the Schedules, shall be charged whenever a customer declares a disaster.

 

(d)   To discourage
unnecessary use of the Recovery Resources, Daily Usage Fees, as provided in the
Schedules, shall be charged for use of the Recovery Resources other than for
tests.

 

4.     CRISIS
MANAGEMENT.  Whenever
SunGard learns of an approaching storm or other situation that might cause a
Multiple Disaster, SunGard shall monitor the situation and use commercially
reasonable efforts to coordinate contingency plans with all potentially
affected customers.

 

7

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