Document:

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                                                                    Exhibit 10.3

                              STOCKHOLDER AGREEMENT
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     This STOCKHOLDER AGREEMENT (this "Agreement"), dated as of November 1,
2002, is among (a) TWI HOLDINGS, INC., a Delaware corporation (the "Company"),
(b) FRIEDMAN FLEISCHER & LOWE CAPITAL PARTNERS, LP, a Delaware limited
partnership ("FFL"), (c) FFL EXECUTIVE PARTNERS, LP, a Delaware limited
partnership ("FFL-2"), (d) TA IX, L.P., a Delaware limited partnership
("TA-IX"), (e) TA/ATLANTIC AND PACIFIC IV, L.P., a Delaware limited partnership
("TA/AP-IV"), (f) TA STRATEGIC PARTNERS FUND A L.P., a Delaware limited
partnership ("TA-A"), (g) TA STRATEGIC PARTNERS FUND B L.P., a Delaware limited
partnership ("TA-B"), (h) TA/ADVENT VIII L.P., a Delaware limited partnership
("TA-ADV"), (i) TA INVESTORS LLC, a Delaware limited liability company ("TA-I"),
(j) TA SUBORDINATED DEBT FUND, L.P., a Delaware limited partnership ("TA-SDF"),
(k) GLEACHER MEZZANINE FUND I, L.P., a Delaware limited partnership ("GMF-I"),
(l) GLEACHER MEZZANINE FUND P, L.P., a Delaware limited partnership ("GMF-P" and
collectively with GMF-I, "GMF"), (m) the Persons listed on Schedule 1 hereto
under the heading "Other Investors" (the "Other Investors"), (n) the Persons
listed on Schedule 1 hereto under the heading "Management Investors" (the
"Management Investors"), (o) any officer, employee or director of the Company or
any of its Subsidiaries who becomes a party to this Agreement by executing an
Instrument of Accession ("Instrument of Accession") in the form of Schedule 2
hereto (collectively with the Management Investors, the "Managers"), and (p)
each other Person who becomes a party to this Agreement by executing an
Instrument of Accession.

     WHEREAS, the parties hereto wish to set forth their relative rights with
regard to the transfer and issuance of the Company's securities, election of the
Company's Board of Directors and certain other matters concerning the Company's
capital stock;

     NOW, THEREFORE, the parties to this Agreement hereby agree as follows:

     Section 1. DEFINITIONS. For all purposes of this Agreement, the following
terms shall have the meanings set forth below:

     Affiliate. Affiliate shall mean, with respect to any Stockholder, any
Person directly or indirectly controlling, controlled by or under direct or
indirect common control with such Stockholder and shall include (a) any Person
who is a director or beneficial holder of at least 10% of the then outstanding
capital stock (or partnership interests or other shares of beneficial interest)
of such Stockholder and Family Members of any such Person, (b) any Person of
which such Stockholder or an Affiliate (as defined in clause (a) above) of such
Stockholder directly or indirectly, either beneficially owns at least 10% of the
then outstanding capital stock (or partnership interests or other shares of
beneficial interest) or constitutes at least a 10% equity participant, (c) any
Person of which an Affiliate (as defined in clause (a) above) of

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such Stockholder is a partner, director or executive officer, and (d) in the
case of a specified Person who is an individual, Family Members of such Person.
For purposes of this definition, "control" (including, with correlative
meanings, the terms "controlling," "controlled by" and "under direct or indirect
common control with"), as applied to any Person, means the possession, directly
or indirectly, of the power to direct or cause the direction of the management
and policies of that Person, whether through the ownership of voting securities,
by contract or otherwise.

     Approved Sale. See Section 3.1.

     Charter. Charter shall mean the Company's Certificate of Incorporation and
all amendments thereto.

     Class A Common Stock. See definition of Common Stock.

     Class B Common Stock. Class B Common Stock means, collectively, the Class
B-1 Common Stock and the Class B-2 Common Stock.

     Class B-1 Common Stock. See definition of Common Stock.

     Class B-2 Common Stock. See definition of Common Stock.

     Class B Price Per Share. Class B Price Per Share means, with respect to any
Co-Sale Transfer, the price per share of Class B Common Stock included in the
Securities to be transferred (determined on a fully-diluted basis).

     Common Stock. Common Stock shall mean (a) the Company's Class A Common
Stock, $.01 par value per share (the "Class A Common Stock"), (b) the Company's
Class B-1 Voting Common Stock, $.01 par value per share (the "Class B-1 Common
Stock"), (c) the Company's Class B-2 Non-Voting Common Stock, $.01 par value per
share (the "Class B-2 Common Stock"), and (d) any shares of any other class of
capital stock of the Company hereafter issued which are either (i) (A) not
preferred as to dividends or assets over any class of stock of the Company, and
(B) not subject to redemption pursuant to the terms thereof, or (ii) issued to
the holders of shares of Common Stock upon any reclassification thereof.

     Company. See preamble.

     Company Election Period. See Section 2.4.

     Contribution Agreement. Contribution Agreement shall mean the Contribution
Agreement dated as of October 4, 2002 among the Company, the Sponsor Investors,
certain shareholders of TWI and certain other parties.

     Co-Sale Transfer. Co-Sale Transfer shall mean any Transfer of outstanding
shares of Sponsor Securities (at, in the event such Sponsor Securities are
shares of

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Series A Preferred Stock, a price per share in excess of the Liquidation Value
Per Share) which, together with all prior Transfers of Sponsor Securities (at,
in the event such Sponsor Securities are shares of Series A Preferred Stock, a
price per share in excess of the Liquidation Value Per Share) represents in the
aggregate more than 10% of the outstanding shares of Class B Common Stock
(determined on a fully-diluted basis).

     Eligible Co-Sale Securities. Eligible Co-Sale Securities shall mean shares
of Class B Common Stock (on a fully-diluted basis) which constitute Eligible
Securities.

     Eligible Securities. Eligible Securities shall mean, at any time, (a) with
respect to any Management Securities, all such Securities which at such time are
not specified as "Unvested Shares" under any Management Stock Purchase
Agreements pursuant to which such Securities were issued, and (b) with respect
to any Sponsor Securities, Mezzanine Securities and Other Securities, all such
Securities.

     Family Limited Liability Company. Family Limited Liability Company means,
with respect to any individual, any limited liability company created for the
benefit of such individual and/or one or more of such individual's Related
Persons and controlled by such individual.

     Family Limited Partnership. Family Limited Partnership means, with respect
to any individual, any limited partnership created for the benefit of such
individual and/or one or more of such individual's Related Persons and
controlled by such individual.

     Family Members. Family Members shall mean, with respect to any individual,
any Related Person, Family Trust, Family Limited Liability Company or Family
Limited Partnership of such individual.

     Family Trust. Family Trust shall mean, with respect to any individual, any
trust created for the benefit of such individual and/or one or more of such
individual's Related Persons and controlled by such individual.

     FFL. See preamble.

     FFL-2. See preamble.

     GMF. See preamble.

     GMF-I. See preamble.

     GMF-P. See preamble.

     Instrument of Accession. See preamble.

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     Liquidation Value Per Share. Liquidation Value Per Share means, with
respect to the Series A Preferred Stock, as of any date, the Series A Redemption
Price (as defined in the Charter) as of such date.

     Major Holder. Major Holder shall mean each of the Sponsor Investors and the
Mezzanine Investors, and each other holder or holders (excluding the Company)
that, together with their respective Family Members, at the relevant time of
determination, hold at least one percent (1%) or more of the then outstanding
shares of Class B Common Stock (determined on a fully-diluted basis).

     Majority Rollover Holders. Majority Rollover Holders shall mean the holder
or holders at the relevant time of determination of more than fifty percent
(50%) of the number of then issued and outstanding shares of Class B Common
Stock held by the Rollover Holders (determined on a fully-diluted basis).

     Management Investors. See preamble.

     Management Securities. Management Securities shall mean (a) the shares of
Series A Preferred Stock, Class A Common Stock and Class B Common Stock issued
to the Managers or their Family Members pursuant to the Contribution Agreement,
(b) the shares of Class B Common Stock held by or issued to the Managers from
time to time in accordance with the Management Stock Purchase Agreements and
upon exercise of Stock Options issued to the Managers from time to time in
compliance with the terms hereof, (c) all other shares of the Company's capital
stock purchased by or issued from time to time to any of the Managers, (d) all
shares of the Company's capital stock issued or issuable upon conversion of such
shares, and (e) all shares of the Company's capital stock issued with respect to
such shares by way of stock dividend or stock split or in connection with any
merger, consolidation, recapitalization or other reorganization affecting the
Company's capital stock. Management Securities will continue to be Management
Securities in the hands of any holder and each transferee thereof will succeed
to the rights and obligations of a holder of Management Securities hereunder,
provided that shares of Management Securities will cease to be Management
Securities when transferred (i) to the Company, (ii) to a Sponsor Stockholder,
(iii) to a Mezzanine Stockholder, (iv) to an Other Stockholder or (v) pursuant
to a Public Sale.

     Management Stockholders. Management Stockholders shall mean (a) each of the
Managers, (b) each of the Family Members of the Managers who receive Management
Securities pursuant to the Contribution Agreement, and (c) any other Person to
whom Management Securities are transferred, in each case, for so long as such
Person holds any Management Securities.

     Management Stock Purchase Agreements. Management Stock Purchase Agreements
shall mean any agreements entered into from time to time between the Company and
any Management Stockholder entitling or requiring the Company to

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repurchase any Securities from such Management Stockholder for any reason, each
as amended and in effect from time to time.

     Manager. See preamble.

     Merger Agreement. Merger Agreement shall mean the Agreement and Plan of
Merger dated as of October 4, 2002 among the Company, TWI Acquisition Corp., a
Delaware corporation, TWI and certain stockholders of TWI.

     Mezzanine Debt Documents. Mezzanine Debt Documents shall mean the Senior
Subordinated Loan Agreement among the Company, certain of its Subsidiaries and
the Mezzanine Investors, and all agreements, instruments and documents entered
into in connection therewith, as the same may be amended, restated, modified or
supplemented and in effect from time to time.

     Mezzanine Investors. Mezzanine Investors shall mean, collectively, GMF-I,
GMF-P, TA-I and TA-SDF.

     Mezzanine Offer Notice. See Section 2.4.

     Mezzanine Securities. Mezzanine Securities shall mean (a) the warrants to
purchase shares of Class B Common Stock issued to the Mezzanine Investors
pursuant to the Mezzanine Debt Documents, (b) all shares of Class B Common Stock
issued or issuable upon exercise of such warrants, (c) the shares of Series A
Preferred Stock issued to the Mezzanine Investors pursuant to the Contribution
Agreement, (d) all other shares of the Company's capital stock purchased by or
issued from time to time to any of the Mezzanine Investors, (e) all shares of
the Company's capital stock issued or issuable upon conversion of such shares,
and (f) all shares of the Company's capital stock issued with respect to such
shares by way of stock dividend or stock split or in connection with any merger,
consolidation, recapitalization or other reorganization affecting the Company's
capital stock. Mezzanine Securities will continue to be Mezzanine Securities in
the hands of any holder and each transferee thereof will succeed to the rights
and obligations of a holder of Mezzanine Securities hereunder, provided that
shares of Mezzanine Securities will cease to be Mezzanine Securities when
transferred (i) to the Company, (ii) to a Sponsor Stockholder, (iii) to a
Manager, (iv) to an Other Stockholder or (v) pursuant to a Public Sale.

     Mezzanine Stockholder. Mezzanine Stockholder shall mean any of the
Mezzanine Investors for so long as such Person holds Mezzanine Securities and
any other Person to whom Mezzanine Securities are transferred for so long as
such Person holds any Mezzanine Securities.

     Non-Transferring Stockholders. See Section 2.4.

     Offer Notice. See Section 2.2.

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     Other Election Period. See Section 2.3.

     Other Investors. See preamble.

     Other Offer Notice. See Section 2.3.

     Other Securities. Other Securities shall mean (a) the shares of Series A
Preferred Stock and Class A Common Stock issued to any of the Other Investors
pursuant to the Contribution Agreement, (b) all shares of Class B-1 Common Stock
issued or issuable upon conversion of such shares of Class A Common Stock, (c)
all other shares of the Company's capital stock purchased by or issued from time
to time to any of the Other Investors or to any other Person who is not a
Sponsor Stockholder, a Mezzanine Stockholder or a Manager and who becomes a
Stockholder by executing an Instrument of Accession, (d) all shares of the
Company's capital stock issued or issuable upon conversion of such shares, and
(e) all shares of the Company's capital stock issued with respect to such shares
by way of stock dividend or stock split or in connection with any merger,
consolidation, recapitalization or other reorganization affecting the Company's
capital stock. Other Securities will continue to be Other Securities in the
hands of any holder and each transferee thereof will succeed to the rights and
obligations of a holder of Other Securities hereunder, provided that shares of
Other Securities will cease to be Other Securities when transferred (i) to the
Company, (ii) to a Sponsor Stockholder, (iii) to a Mezzanine Stockholder, (iv)
to a Manager or (v) pursuant to a Public Sale.

     Other Stockholder. Other Stockholder shall mean any of the Other Investors
for so long as such Person holds Other Securities and any other Person to whom
Other Securities are issued or transferred for so long as such Person holds any
Other Securities.

     Participating Series A Stockholders. See Section 2.2.

     Participating Stockholders. See Section 2.2.

     Person. Person shall mean an individual, partnership, limited liability
company, corporation, association, trust, joint venture, unincorporated
organization, or any government, governmental department or agency or political
subdivision thereof.

     Personal Representative. Personal Representative shall mean the successor
or legal representative (including, without limitation, a guardian, executor,
administrator or conservator) of a dead or incompetent Stockholder.

     Preferred Stock. Preferred Stock shall mean the Company's Series A
Preferred Stock, $.01 par value per share (the "Series A Preferred Stock"), and
any other series of Preferred Stock of the Company issued from time to time.

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     Public Sale. Public Sale shall mean any sale of Class B Common Stock to
the public pursuant to a public offering  registered under the Securities Act or
to the public  through a broker or  market-maker  pursuant to the  provisions of
Rule 144 (or any successor rule) adopted under the Securities Act.

     Qualified Public Offering. Qualified Public Offering shall mean the
Company's underwritten public offering pursuant to an effective registration
statement under the Securities Act covering the offer and sale of shares of
Class B Common Stock in which not less than $25,000,000 of gross proceeds from
such public offering are received by the Company for the account of the Company.

     Related Persons. Related Persons shall mean, with respect to any
individual, such individual's parents, spouse, children and grandchildren.

     Required Sponsor Holders. Required Sponsor Holders shall mean the holder or
holders at the relevant time of determination of more than fifty percent (50%)
of the number of then issued and outstanding shares of Class B Common Stock
included in the Sponsor Securities (determined on a fully-diluted basis).

     Rollover Holders. Rollover Holders shall mean the TWI Shareholders (as such
term is defined in the Contribution Agreement).

     Securities. Securities shall mean the Sponsor Securities, the Mezzanine
Securities, the Management Securities and the Other Securities.

     Securities Act. Securities Act shall mean the Securities Act of 1933, as
amended.

     Series A Co-Sale Transfer. Series A Co-Sale Transfer shall mean any
Transfer of outstanding shares of Series A Preferred Stock constituting Sponsor
Securities at a price per share equal to or less than the Liquidation Value Per
Share which, together with all prior Transfers of Series A Preferred Stock
constituting Sponsor Securities at a price per share equal to or less than the
Liquidation Value Per Share, represents in the aggregate more than 10% of the
outstanding shares of Class B Common Stock (determined on a fully-diluted
basis).

     Series A Offer Notice. See Section 2.2.

     Series A Preferred Stock. See definition of Preferred Stock.

     Sponsor Investors. Sponsor Investors shall mean, collectively, FFL, FFL-2,
TA IX, TA/AP IV, TA-ADV, TA-A and TA-B.

     Sponsor Securities. Sponsor Securities shall mean (a) the shares of Series
A Preferred Stock issued to any of the Sponsor Investors pursuant to the
Contribution Agreement, (b) all shares of Class B-1 Common Stock issued or
issuable upon

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conversion of such shares of Series A Preferred Stock, (c) all other shares of
the Company's capital stock purchased by or issued from time to time to any of
the Sponsor Investors, (d) all shares of the Company's capital stock issued or
issuable upon conversion of such shares, and (e) all shares of the Company's
capital stock issued with respect to such shares by way of stock dividend or
stock split or in connection with any merger, consolidation, recapitalization or
other reorganization affecting the Company's capital stock. Sponsor Securities
will continue to be Sponsor Securities in the hands of any holder and each
transferee thereof will succeed to the rights and obligations of a holder of
Sponsor Securities hereunder, provided that shares of Sponsor Securities will
cease to be Sponsor Securities when transferred (i) to the Company, (ii) to a
Manager, (iii) to a Mezzanine Stockholder, (iv) to an Other Stockholder or (v)
pursuant to a Public Sale.

     Sponsor Stockholder. Sponsor Stockholder shall mean any of the Sponsor
Investors for so long as such Person holds Sponsor Securities and any other
Person to whom Sponsor Securities are transferred for so long as such Person
holds any Sponsor Securities.

     Sponsor Stockholder Restriction Period. Sponsor Stockholder Restriction
Period shall mean the period beginning on the Closing Date (as defined in the
Merger Agreement) and ending on the earlier to occur of (a) in the event of a
final determination, pursuant to Section 3.06 of the Merger Agreement, that no
Additional Payments (as defined in the Merger Agreement) are payable by the
Company, the date on which such final determination is made, and (b) in the
event of a final determination, pursuant to Section 3.06 of the Merger
Agreement, that Additional Payments are payable by the Company, the date on
which such Additional Payments shall have been paid in full in cash.

     Stockholder Election Period. See Section 2.4.

     Stockholders. Stockholders shall mean, collectively, the Sponsor
Stockholders, the Mezzanine Stockholders, the Management Stockholders and the
Other Stockholders.

     Stock Options. Stock Options shall mean any stock option agreements between
the Company and certain of the Managers entered into from time to time in
compliance with the terms hereof, in each case as amended and in effect from
time to time.

     Subsidiary. Subsidiary shall mean any corporation, association, trust, or
other business entity, of which the designated parent shall at any time own or
control directly or indirectly through a Subsidiary or Subsidiaries at least a
majority (by number of votes) of the outstanding shares of capital stock (or
other shares of beneficial interest) which are (a) entitled ordinarily, in the
absence of contingencies, to vote for the election of a majority of such
business entity's directors (or Persons exercising similar functions), even
though the right so to vote has been suspended by

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the happening of such a contingency, or (b) entitled at the time to vote for the
election of a majority of such business entity's directors (or Persons
exercising similar functions), whether or not the right so to vote exists by
reason of the happening of a contingency.

     TA-A. See preamble.

     TA/AP-IV. See preamble.

     TA-ADV. See preamble.

     TA-B. See preamble.

     TA-I. See preamble.

     TA-IX. See preamble.

     TA-SDF. See preamble.

     Transfer. See Section 2.1.

     Transferring Mezzanine Stockholder. See Section 2.4.

     Transferring Other Stockholder. See Section 2.3.

     Transferring Series A Stockholder. See Section 2.2.

     Transferring Stockholder. See Section 2.2.

     TWI. TWI shall mean Tempur World, Inc., a Delaware corporation.

     Voting Securities. Voting Securities shall mean the shares of Class A
Common Stock, Class B-1 Common Stock, Series A Preferred Stock and any other
class or series of capital stock of the Company entitled to vote generally upon
all matters presented for a vote of stockholders of the Company.

     Warrant Securities. Warrant Securities shall mean (a) any warrants to
purchase shares of Class B Common Stock, (b) any shares of Class B Common Stock
originally issued upon exercise of any such warrants, (c) all shares of the
Company's capital stock issued or issuable with respect to such shares upon
conversion of such shares and (d) all shares of the Company's capital stock
issued with respect to such shares by way of stock dividend or stock split or in
connection with any merger, consolidation, recapitalization or other
reorganization affecting the Company's capital stock.

     Section 2. RESTRICTIONS ON TRANSFER OF SECURITIES.

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     2.1. Transfer. No Stockholder may sell, assign, pledge or otherwise
transfer (a "Transfer") any interest in any Securities, either voluntarily or
involuntarily, by operation of law or otherwise, except:

     (a)  in the case of any Management Stockholder, (i) to such Management
Stockholder's Family Members, provided that such transferee agrees to be bound
by repurchase rights in favor of the Company identical to those contained in any
applicable Management Stock Purchase Agreement, (ii) to such Management
Stockholder's Personal Representative, (iii) pursuant to the terms of any
Management Stock Purchase Agreement to which such Management Stockholder is a
party, (iv) to any other Management Stockholder, provided that the total amount
of Securities transferred pursuant to this clause (iv) shall not exceed 33-1/3%
of the number of shares of Class B Common Stock (determined on a fully-diluted
basis) constituting Eligible Securities held by the transferring Management
Stockholder on the date hereof without the prior written approval of the Board
of Directors of the Company, and (v) to any other Person pursuant to such
Management Stockholder's co-sale rights under Section 2.2; or

     (b)  in the case of any Other Stockholder, (i) to such Other Stockholder's
Family Members, (ii) to such Other Stockholder's Personal Representative, (iii)
to any other Person pursuant to such Other Stockholder's co-sale rights under
Section 2.2 or (iv) to any Management Stockholder or to any Other Stockholder,
so long as such transferring Other Stockholder has complied with the provisions
of Section 2.3; or

     (c)  subject to the provisions of the final sentence of this Section 2.1,
in the case of any Sponsor Stockholder (i) to its Affiliates, (ii) as a
distribution to its members or partners, in case of a Sponsor Stockholder
organized as a limited liability company, limited partnership or general
partnership, (iii) to any other Person pursuant to such Sponsor Stockholder's
co-sale rights under Section 2.2 or (iv) with respect to any Co-Sale Transfer or
Series A Co-Sale Transfer, to any other Person so long as such Sponsor
Stockholder has complied with the provisions of Section 2.2; or

     (d)  in the case of any Mezzanine Stockholder (i) to its Affiliates, (ii)
as a distribution to its members or partners, in case of any Mezzanine
Stockholder organized as a limited liability company, limited partnership or
general partnership (iii) to any successor purchasing substantially all of its
assets, (iv) with respect to any Transfer of Warrant Securities, subject to
obtaining any consent required under the Senior Subordinated Loan Agreement
included in the Mezzanine Debt Documents, to any purchaser of notes issued under
the Senior Subordinated Loan Agreement included in the Mezzanine Debt Documents,
(v) to any other Person pursuant to such Mezzanine Stockholder's co-sale rights
under Section 2.2, or (vi) with respect to any Transfer of Warrant Securities,
to any other Person so long as (A) such Person is not engaged, directly or
indirectly, in the manufacturing, marketing or sale of any products which are
competitive with any products manufactured, marketing or sold by the Company,
and is not an Affiliate of any Person directly or indirectly engaged in any such

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activities, and (B) such Mezzanine Stockholder has complied with the provisions
of Section 2.4;

     (e)  pursuant to a pledge of Securities to any third party to secure
obligations of the Stockholder to such third party; or

     (f)  pursuant to a Public Sale or an Approved Sale or to the Company to the
extent a Stockholder is required to Transfer Securities to the Company pursuant
to the Charter or any Management Stock Purchase Agreement;

provided that (x) the restrictions contained in this Section 2 will continue to
be applicable to the Securities after any Transfer pursuant to clauses (a), (b),
(c), (d) or (e) above, and (y) the transferee of such Securities in any Transfer
pursuant to clauses (a), (b), (c), (d) or (e) above shall either be a party
hereto or shall have executed and delivered to the Company an Instrument of
Accession.

Notwithstanding the foregoing provisions of this Section 2.1, during the Sponsor
Stockholder Restriction Period, no Sponsor Stockholder may Transfer any interest
in any Securities, either voluntarily or involuntarily, by operation of law or
otherwise, except to the extent that such Transfer is permitted under the
foregoing terms of this Section 2.1 and either (A) such Securities are being
transferred pursuant to the foregoing clauses (c)(i) or (c)(ii), (B) such
Securities are being transferred to another Sponsor Stockholder or an Affiliate
of another Sponsor Stockholder, or (C) such Securities are being transferred in
connection with a pledge thereof to any lender extending financing to the
Company or any of its Subsidiaries as security for such financing or in
connection with a bankruptcy reorganization of the Company.

     2.2. Participation Rights. No Sponsor Stockholder may make any Co-Sale
Transfer or Series A Co-Sale Transfer of Securities pursuant to subclause
(c)(iv) of Section 2.1 unless such Sponsor Shareholder complies with the
provisions of this Section 2.2. At least 30 days prior to any such Co-Sale
Transfer, the transferring Stockholder (the "Transferring Stockholder") will
deliver a written notice (the "Offer Notice") to the Company and to each of the
other Stockholders. The Offer Notice will disclose in reasonable detail the
proposed number of Securities to be transferred, the class or classes of such
Securities, the proposed price (including the Class B Price Per Share), terms
and conditions of the Transfer and the identity of the transferee. Each of the
other Stockholders may elect to participate in the contemplated sale by
delivering written notice to the Transferring Stockholder within 30 days after
delivery of the Offer Notice. If any of such other Stockholders elects to
participate in such sale (the "Participating Stockholders"), each of the
Transferring Stockholder and the Participating Stockholders will be entitled to
sell in the contemplated sale, at the Class B Price Per Share, a number of
Eligible Securities that constitute, or are convertible into, the number of
shares of Class B Common Stock equal to the product of (i) the fraction, the
numerator of which is the sum of the number of Eligible Co-Sale Securities (on a
fully-diluted basis) held by such Person, and the denominator of which

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is the aggregate number of Eligible Co-Sale Securities (on a fully-diluted
basis) owned by the Transferring Stockholder and the Participating Stockholders,
multiplied by (ii) the number of Eligible Co-Sale Securities (on a fully-diluted
basis) to be sold in the contemplated sale.

     For example, if the notice from the Transferring Stockholder contemplated a
     sale of 100 shares of Series A Preferred Stock by the Transferring
     Stockholder, the Transferring Stockholder at such time owns 300 shares of
     Series A Preferred Stock and each share of Series A Preferred Stock at such
     time is convertible into one share of Class B-1 Common Stock, and if one
     Participating Stockholder elects to participate in such sale and such
     Participating Stockholder owns 100 shares of Class A Common Stock which
     constitute Eligible Securities and each share of Class A Common Stock at
     such time is convertible into one share of Class B-1 Common Stock, such
     Transferring Stockholder would be entitled to sell 75 shares of Series A
     Preferred Stock (convertible into 75 shares of Class B-1 Common Stock)
     (300/400 x 100 shares) and such Participating Stockholder would be entitled
     to sell 25 shares of Class A Common Stock (convertible into 25 shares of
     Class B-1 Common Stock) (100/400 x 100 shares).

The Transferring Stockholder will use its best efforts to obtain the agreement
of the prospective transferee(s) to the participation of the Participating
Stockholders in any contemplated sale and will not transfer any of its Eligible
Securities to the prospective transferee(s) if the prospective transferee(s)
declines to allow the participation of the Participating Stockholders on the
terms specified herein.

In addition, at least 30 days prior to any such Series A Co-Sale Transfer, the
transferring Stockholder (the "Transferring Series A Stockholder") will deliver
a written notice (the "Series A Offer Notice") to the Company and to each of the
other holders of Series A Preferred Stock. The Series A Offer Notice will
disclose in reasonable detail the proposed number of shares of Series A
Preferred Stock to be transferred, the proposed price, terms and conditions of
the Transfer and the identity of the transferee. Each of the other holders of
Series A Preferred Stock may elect to participate in the contemplated sale by
delivering written notice to the Transferring Series A Stockholder within 30
days after delivery of the Series A Offer Notice. If any of such other holders
of Series A Preferred Stock elects to participate in such sale (the
"Participating Series A Stockholders"), each of the Transferring Series A
Stockholder and the Participating Series A Stockholders will be entitled to sell
in the contemplated sale a number of shares of Series A Preferred Stock equal to
the product of (i) the fraction, the numerator of which is the sum of the number
of shares of Series A Preferred Stock held by such Person, and the denominator
of which is the aggregate number of shares of Series A Preferred Stock owned by
the Transferring Series A Stockholder and the Participating Series A
Stockholders, multiplied by (ii) the number of shares of Series A Preferred
Stock to be sold in the contemplated sale.

                                      -12-

<PAGE>

The Transferring Series A Stockholder will use its best efforts to obtain the
agreement of the prospective transferee(s) to the participation of the
Participating Series A Stockholders in any contemplated sale and will not
transfer any of its shares of Series A Preferred Stock to the prospective
transferee(s) if the prospective transferee(s) declines to allow the
participation of the Participating Series A Stockholders on the terms specified
herein.

     2.3. First Right of Purchase (Other Securities). No Other Stockholder may
make any Transfer of Other Securities to any Management Stockholder or Other
Stockholder pursuant to clause (b)(iv) of Section 2.1 unless such Other
Stockholder complies with the provisions of this Section 2.3. At least 30 days
prior to any such Transfer, the transferring Other Stockholder (the
"Transferring Other Stockholder") will deliver a written notice (the "Other
Offer Notice") to the Company. The Other Offer Notice will disclose in
reasonable detail the proposed number of Other Securities to be transferred, the
proposed price, terms and conditions of the Transfer and the identity of the
transferee. The Company may elect to purchase all (but not less than all) of the
Other Securities specified in the Other Offer Notice at the price and on the
terms specified therein by delivering written notice of such election to the
Transferring Other Stockholder within 30 days after the delivery of the Other
Offer Notice (the "Other Election Period"). If the Company elects to purchase
all of the Other Securities being offered, the Transfer of such Other Securities
will be consummated within 30 days after the expiration of the Other Election
Period. If the Company does not elect to purchase all of the Other Securities
being offered, the Transferring Other Stockholder may, within 90 days after the
expiration of the Other Election Period, complete the Transfer of such Other
Securities to one or more Management Stockholders or Other Stockholders at a
price and on terms no more favorable to the transferees than the price and terms
offered to the Company in the Other Offer Notice, provided, that no such
Transfer may be completed unless each of such transferees shall have executed
and delivered to the Company an Instrument of Accession (unless such transferee
is already a party to this Agreement). If the Transferring Other Stockholder
fails to consummate such Transfer within the 90 day period after the expiration
of the Other Election Period, any subsequent proposed transfer of such Other
Securities shall be once again subject to the provisions of this Section 2.3.

     2.4. First Right of Purchase (Warrant Securities). No Mezzanine Stockholder
may make any Transfer of Warrant Securities pursuant to clause (d)(vi) of
Section 2.1 unless such Mezzanine Stockholder complies with the provisions of
this Section 2.4. At least 30 days prior to any such Transfer, the transferring
Mezzanine Stockholder (the "Transferring Mezzanine Stockholder") will deliver a
written notice (the "Mezzanine Offer Notice") to the Company (which will within
five (5) business days thereafter deliver the same to each of the Sponsor
Stockholders holding shares of Class B Common Stock or Securities convertible
into or exercisable for Class B Common Stock (the "Non-Transferring
Stockholders")). The Mezzanine Offer Notice will disclose in reasonable detail
the proposed number of Warrant Securities to be transferred, the proposed price,
terms and conditions of the Transfer and the identity of

                                      -13-

<PAGE>

the transferee. The Company may elect to purchase all (but not less than all) of
the Warrant Securities specified in the Mezzanine Offer Notice at the price and
on the terms specified therein by delivering written notice of such election to
the Transferring Mezzanine Stockholder within 15 days after the delivery of the
Mezzanine Offer Notice (the "Company Election Period"). If the Company does not
elect to purchase such Warrant Securities prior to the expiration of the Company
Election Period, the Non-Transferring Stockholders may elect to purchase all
(but not less than all) of the Warrant Securities specified in the Mezzanine
Offer Notice at the price and on the terms specified therein by delivering
written notice of such election to the Transferring Mezzanine Stockholder and
the Non-Transferring Stockholders within 15 days after the expiration of the
Company Election Period (the "Stockholder Election Period"). If the Company or
any Non-Transferring Stockholders elect to purchase all of the Warrant
Securities being offered, the Transfer of such Warrant Securities will be
consummated within 30 days after the expiration of the Company Election Period.
If more than one Non-Transferring Stockholder elects to purchase all of the
Warrant Securities being offered, each Non-Transferring Stockholder electing to
purchase such Warrant Securities will be entitled to purchase from the
Transferring Mezzanine Stockholder a pro rata portion of such Warrant Securities
(based upon the respective number of shares of Class B Common Stock then held by
such Non-Transferring Stockholder (determined on a fully-diluted basis)). If
neither the Company nor any of the Non-Transferring Stockholders elects to
purchase all of the Warrant Securities being offered, the Transferring Mezzanine
Stockholder may, within 90 days after the expiration of the Stockholder Election
Period, complete the Transfer of such Warrant Securities at a price and on terms
no more favorable to the transferees than the price and terms offered to the
Company and the Non-Transferring Stockholders in the Mezzanine Offer Notice,
provided, that no such Transfer may be completed unless each of such transferees
shall have executed and delivered to the Company an Instrument of Accession. If
the Transferring Mezzanine Stockholder fails to consummate such Transfer within
the 90 day period after the expiration of the Stockholder Election Period, any
subsequent proposed transfer of such Warrant Securities shall be once again
subject to the provisions of this Section 2.4.

     2.5. Transfers of Securities in Breach of this Agreement. In the event of
any Transfer of Securities in breach of this Agreement, commencing immediately
upon the date of such attempted Transfer (a) such Transfer shall be void and of
no effect, (b) no dividend of any kind or any distribution pursuant to any
liquidation, redemption or otherwise shall be paid by the Company to the
transferring Stockholder or the purported transferee in respect of such
Securities (all such rights to payment by the transferring Stockholder and/or
the purported transferee being deemed waived), (c) the voting rights of such
Securities, if any, shall terminate, and (d) neither the transferring
Stockholder nor the purported transferee shall be entitled to exercise any
rights with respect to such Securities until such Transfer in breach of this
Agreement has been rescinded.

     Section 3.   SALE OF THE COMPANY.

                                      -14-

<PAGE>

     3.1. Approved Sale. In the event the sale of the Company (whether by
merger, consolidation, sale of all or substantially all of the assets of the
Company and its Subsidiaries taken as a whole or sale of Securities constituting
all or a majority of the outstanding shares of Class B Common Stock (determined
on a fully-diluted basis)) is approved by the Company's Board of Directors and
consented to by the Required Sponsor Holders (an "Approved Sale"), each
Stockholder hereby waives, subject to Section 3.3 and to the extent permitted by
applicable law, all rights to object to or dissent from such Approved Sale and
hereby agrees to consent to and raise no objection against such Approved Sale.

     3.2. Obligations of Stockholders. The Company and the Stockholders hereby
agree to cooperate fully in any Approved Sale and not to take any action
prejudicial to or inconsistent with such Approved Sale. Without limiting the
generality of the foregoing, each Stockholder hereby agrees to (i) vote such
Stockholder's Securities to approve the terms of any such Approved Sale and such
matters ancillary thereto as may be necessary in the judgment of the Board of
Directors of the Company to effect such Approved Sale, (ii) waive any appraisal
rights that such Stockholder would have with respect to such Approved Sale,
(iii) in an Approved Sale structured as a sale of stock, sell all of such
Stockholder's Securities on the terms and conditions approved by the Board of
Directors of the Company and (iv) upon request, deliver such Stockholder's
Securities (together with executed instruments of transfer) in escrow (pending
receipt of the purchase price therefor) to counsel for the Company in such sale.

     3.3. Received Consideration. The obligations of the Stockholders with
respect to any Approved Sale are subject to the satisfaction of the conditions
that (i) upon the consummation of such sale, all of the Stockholders will
receive the same form and amount of consideration per share of Class B Common
Stock (determined on a fully-diluted basis), or if any such Stockholders are
given an option as to the form and amount of consideration to be received per
share of Class B Common Stock (determined on a fully-diluted basis), all
Stockholders will be given the same option, (ii) at least 80% of the
consideration per share of Class B Common Stock (determined on a fully-diluted
basis) shall be paid in cash or marketable securities, (iii) the representations
and warranties to be made by any Mezzanine Stockholder shall be limited to
authority to sell the Mezzanine Securities and title to the Mezzanine Securities
and (iv) the aggregate liability of each such Stockholder with respect to any
indemnification obligations in connection with such Approved Sale shall be
limited to the proceeds received by such Stockholder in connection with such
Approved Sale.

     3.4. Proxy. Each Stockholder hereby appoints Required Sponsor Holders as
such Stockholder's true and lawful proxy and attorney in connection with any
Approved Sale, with full power of substitution, to vote all Voting Securities
owned by such Stockholder or over which such Stockholder has voting control to
effectuate the agreements set forth in this Section 3 in the event of any breach
by such Stockholder of its obligations under this Section 3. The proxies and
powers granted by each Stockholder pursuant to this Section 3.4 are coupled with
an interest and are given to

                                      -15-

<PAGE>

secure the performance of such Stockholder's duties under this Section 3. Such
proxies are irrevocable for so long as this Section 3 remains in effect and will
survive the death, incompetence or disability of any Stockholder who is an
individual and the merger, liquidation or dissolution of any Stockholder that is
a corporation, partnership or other entity.

     Section 4.   BOARD OF DIRECTORS; INFORMATION RIGHTS; AFFILIATE
TRANSACTIONS.

     4.1. Board of Directors; Voting Agreements. (a) Subject to paragraphs (b)
and (c) below, in any and all elections of directors of the Company (whether at
a meeting or by written consent in lieu of a meeting), each Stockholder shall
vote, or cause to be voted, or cause such Stockholder's designees as directors
to vote, all Voting Securities owned by such Stockholder or over which such
Stockholder has voting control so as to fix the number of directors of the
Company at five, and to nominate and elect such five directors of the Company as
follows:

          (i)  Four individuals designated by the Required Sponsor Holders, one
     of whom will serve as the Chairman of the Board of Directors of the
     Company; and

          (ii) One individual (who shall be Robert B. Trussell, Jr. as long as
     he is an employee of the Company or one of its Subsidiaries, and thereafter
     another management employee of the Company or one of its Subsidiaries)
     designated by the Majority Rollover Holders; provided, that in the event
     that the Rollover Holders and their Family Members at any time after the
     end of the Sponsor Stockholder Restriction Period cease to collectively own
     outstanding shares of Class B Common Stock (determined on a fully-diluted
     basis) equal to at least five percent (5%) of the outstanding shares of
     Class B Common Stock (determined on a fully-diluted basis), then such
     individual shall thereafter be the Chief Executive Officer of the Company.

     (b)  If any vacancy shall occur in the Board of Directors of the Company as
a result of death, disability, resignation or any other termination of a
director, the replacement for such vacating director shall be designated by the
Person or Persons who originally designated such vacating director. The Person
or Persons entitled to designate a director or a replacement for a director
pursuant to this Section 4.1 shall be the only Person or Persons entitled to
cause the removal of such director, with or without cause. Each Stockholder
hereby agrees to vote or cause to be voted or cause such Stockholder's designees
as directors to vote all Voting Securities owned by such Stockholder or over
which such Stockholder has voting control so as to comply with this Section
4.1(b).

     (c)  The Board of Directors of the Company may at any time increase the
number of directors of the Company to a number greater than five, and any
vacancies

                                      -16-

<PAGE>

thereby created shall be filled by one or more individuals designated by the
Required Sponsor Holders pursuant to this Section 4.1.

     4.2. PROXY. EACH STOCKHOLDER HEREBY GRANTS TO THE BOARD OF DIRECTORS OF THE
COMPANY AN IRREVOCABLE PROXY, COUPLED WITH AN INTEREST, TO VOTE ALL OF THE
VOTING SECURITIES OWNED BY SUCH STOCKHOLDER OR OVER WHICH SUCH STOCKHOLDER HAS
VOTING CONTROL TO THE EXTENT NECESSARY TO CARRY OUT THE PROVISIONS OF THIS
SECTION 4 IN THE EVENT OF ANY BREACH BY SUCH STOCKHOLDER OF HIS, HER OR ITS
OBLIGATIONS UNDER THE VOTING AGREEMENT CONTAINED HEREIN.

     4.3. Action by Stockholders. Each Stockholder further agrees that such
Stockholder will not vote any Voting Securities owned by such Stockholder or
over which such Stockholder has voting control, or take any action by written
consent, or take any other action as a stockholder of the Company, to circumvent
the voting arrangements required by this Section 4. Without limiting the
generality of the foregoing, each Stockholder agrees not to (a) vote any Voting
Securities owned by such Stockholder or over which such Stockholder has voting
control, or take any other action as a stockholder of the Company, to approve
any sale of the Company which is not an Approved Sale or (b) commence or
maintain any shareholder's derivative suit challenging any Approved Sale. In
addition, during the Sponsor Stockholder Restriction Period, each Sponsor
Stockholder agrees not to take any actions which would violate the terms of the
third sentence of Section 3.06(d) of the Merger Agreement.

     4.4. Expense Reimbursement. The Company hereby agrees to pay all reasonable
expenses incurred by the directors designated pursuant to this Section 4 in
connection with their attendance at meetings of the Company's Board of Directors
(including all reasonable travel and lodging expenses related thereto).

     4.5. Information Rights. So long as the Majority Rollover Holders have the
right to designate a director pursuant to Section 4.1(a)(ii) above, the Company
agrees to (a) deliver to such director a copy of the Company's audited annual
financial statements, unaudited quarterly financial statements and unaudited
monthly operating reports in substantially the form currently prepared, and an
annual budget and business plan, such items to be delivered at such times as
they are delivered to other members of the Company's Board of Directors (or if
such items are not delivered to the Company's Board of Directors, promptly after
such items are available) and (b) provide such director reasonable access to the
books, records, properties and officers of the Company as long as such access
does not violate any federal or applicable state law. In the event that the
Majority Rollover Holders no longer have the right to designate a director
pursuant to Section 4(a)(ii) above, the Company agrees to deliver to one
representative designated by the Majority Rollover Holders a copy of the
Company's audited annual financial statements and unaudited quarterly financial

                                      -17-

<PAGE>

statements, and an annual budget and business plan, such items to be delivered
at such times as they are delivered to the members of the Company's Board of
Directors (or if such items are not delivered to the Board of Directors,
promptly after such items are available). The Company's obligation to provide
such information and access is subject to receipt by the Company of a
confidentiality agreement, in substantially the form of Annex 3.06(d) to the
Merger Agreement, executed by such director or representative pursuant to which
such director or representative agrees to maintain the confidentiality of all
non-public information received from the Company; provided, that such director
or representative shall be permitted to release copies of the annual and
quarterly financial statements of the Company to any Rollover Holder who
requests a copy, provided that such Rollover Holder has previously executed a
confidentiality agreement in substantially the form of Annex 3.06(d) to the
Merger Agreement and a copy of such executed confidentiality agreement has been
delivered to the Company.

     4.6. Transactions with Affiliates. In addition to the limitations set forth
in the Merger Agreement relating to transactions with Affiliates, the Company
shall not enter into any agreement or transaction (other than Permitted
Transactions (as defined below)) with any Affiliate (an "Affiliate
Transaction"), unless the terms of such Affiliate Transaction are not less
favorable to the Company than those that would be obtained in an arm's-length
transaction if such transaction were with a Person who is not an Affiliate. In
addition to the above requirements, in the event that the Affiliate Transaction
provides for consideration having a value in excess of $2,000,000, the Company
shall also obtain the consent of a majority of the disinterested members of the
Company's Board of Directors prior to entering into such Affiliate Transaction.
In addition to the above requirements, in the event that the Affiliate
Transaction provides for consideration having a value in excess of $5,000,000,
the Company shall also obtain a fairness opinion from an investment banking firm
of national standing. As used herein, "Permitted Transactions" shall mean (i)
any transaction fees or expenses or similar payments to any of the Sponsor
Investors or any of their Affiliates made in connection with the closing of the
transactions contemplated by the Contribution Agreement or the Merger Agreement,
(ii) any dividends or distributions made on any securities of the Company in
accordance with the terms of the Charter, (iii) the issuance of any securities
of the Company made in compliance with the terms of Section 5 hereof or (iv) any
payments made to the holders of securities of the Company in connection with any
Approved Sale made in accordance with the terms of Section 3 hereof.

     Section 5.   LIMITED FIRST REFUSAL RIGHTS.

     5.1. Pre-Emptive Rights. Except for the issuance of shares of Class B
Common Stock (or securities convertible into or containing options or rights to
acquire shares of Class B Common Stock) (a) pursuant to a Public Sale, (b) as
consideration for the acquisition of all or any substantial portion of the
assets or all or any portion of the capital stock of any Person or to any lender
in connection with any financing

                                      -18-

<PAGE>

extended to the Company or any of its Subsidiaries, (c) upon conversion of
shares of Series A Preferred Stock or Class A Common Stock, (d) pursuant to any
Stock Option or any other management stock option plan or any other issuance of
shares of Class B Common Stock to any employee of the Company, or (e) with
respect to which the Required Sponsor Holders have waived their rights to
purchase any securities pursuant to this Section 5.1 (and do not participate in
such purchase), if the Company authorizes the issuance and sale of any shares of
any class of capital stock or any securities convertible into or containing
options or rights to acquire any shares of any class of capital stock (other
than as a dividend on the outstanding Class A Common Stock, Class B Common Stock
or Series A Preferred Stock), the Company will first offer to sell to each Major
Holder a pro rata portion of such securities equal to the percentage determined
by dividing (y) the number of shares of Class B Common Stock held by such Major
Holder and his or her Family Members (determined on a fully-diluted basis) by
(z) the number of shares of Class B Common Stock then outstanding (determined on
a fully-diluted basis). Each Major Holder will be entitled to purchase all or
part of such stock or securities at the same price and on the same terms as such
stock or securities are to be offered to any other Persons. In the event of a
sale of capital stock of the Company in units consisting of shares of Common
Stock and shares of Preferred Stock, each Stockholder exercising any rights
under this Section 5.1 shall be required to purchase units of shares of
Preferred Stock and Common Stock in the same ratio as is proposed to be sold in
such offering. In the event that any portion of the shares of capital stock of
the Company held by any Management Stockholders are subject to repurchase rights
in favor of the Company, the Company may require that similar repurchase rights
in favor of the Company shall apply with respect to the same portion of shares
of capital stock of the Company purchased by such Management Stockholders
pursuant to this Section 5.1.

     5.2. Major Holders' Exercise of Right. Each Major Holder entitled to
purchase securities under this Section 5 must exercise such Major Holder's
purchase rights hereunder within 30 days after receipt of written notice from
the Company describing in reasonable detail the stock or securities being
offered, the purchase price thereof, the payment terms and such Major Holder's
percentage allotment.

     5.3. Company's Exercise of Right. Upon the expiration of the offering
period described above, the Company will be free to sell such stock or
securities which the Major Holders entitled to purchase such stock or securities
have not elected to purchase during the 90 days following such expiration on
terms and conditions no more favorable to the purchasers thereof, in the
aggregate, than those offered to such Major Holders. Any stock or securities
offered or sold by the Company after such 90-day period must be reoffered to the
Major Holders entitled to purchase such stock or securities pursuant to the
terms of this Section 5.

     Section 6.   ADDITIONAL LEGEND. So long as any Securities are subject to
the provisions hereof, all certificates or instruments representing Securities
will have imprinted on them the following legend:

                                      -19-

<PAGE>

     The shares represented by this certificate are subject to the terms of a
     certain Stockholder Agreement, dated as of November 1, 2002, among the
     issuer of this certificate and certain stockholders. The Stockholder
     Agreement contains certain restrictive provisions relating to the voting
     and transfer of shares of the stock represented hereby. A copy of the
     Stockholder Agreement is on file at the Company's principal offices. Upon
     written request to the Company's Secretary, a copy of the Stockholder
     Agreement will be provided without charge to appropriately interested
     persons.

     Section 7.   SEVERABILITY. Whenever possible, each provision of this
Agreement will be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement is held to be invalid,
illegal or unenforceable in any respect under any applicable law or rule in any
jurisdiction, such invalidity, illegality or unenforceability will not affect
any other provision or any other jurisdiction, but this Agreement will be
reformed, construed and enforced in such jurisdiction as if such invalid,
illegal or unenforceable provision had never been contained herein.

     Section 8.   ENTIRE AGREEMENT. Except as otherwise expressly set forth
herein, this document embodies the complete agreement and understanding among
the parties hereto with respect to the subject matter hereof and supersedes and
preempts any prior understandings, agreements or representations by or among the
parties, written or oral, which may have related to the subject matter hereof in
any way.

     Section 9.   SUCCESSORS AND ASSIGNS. This Agreement will bind and inure to
the benefit of and be enforceable by the Company and the Stockholders and their
respective successors and assigns.

     Section 10.  COUNTERPARTS. This Agreement may be executed in separate
counterparts each of which will be an original and all of which taken together
will constitute one and the same agreement.

     Section 11.  REMEDIES. The Stockholders will be entitled to enforce their
rights under this Agreement specifically (without posting a bond or other
security), to recover damages by reason of any breach of any provision of this
Agreement and to exercise all other rights existing in their favor. The parties
hereto agree and acknowledge that money damages are not an adequate remedy for
any breach of the provisions of this Agreement and that any Stockholder shall
have the remedy of specific performance and/or injunctive relief in order to
enforce or prevent any violation of the provisions of this Agreement. In the
event of any dispute involving the terms of this Agreement, the prevailing party
shall be entitled to collect reasonable fees and expenses incurred by the
prevailing party in connection with such dispute from the other parties to such
dispute.

                                      -20-

<PAGE>

     Section 12.  NOTICES. Any notice provided for in this Agreement will be in
writing and will be deemed properly delivered if either personally delivered or
sent by telecopier, overnight courier or mailed certified or registered mail,
return receipt requested, postage prepaid to the recipient (a) if to any
Stockholder, at the address listed for such Stockholder in the stock records of
the Company and (b) if to the Company, at 1713 Jaggie Fox Way, Lexington,
Kentucky 40511, telecopier number (859) 514-4422, Attention: President, with
copies to TA Associates, Inc., High Street Tower, Suite 2500, 125 High Street,
Boston, Massachusetts 02110, telecopier number (617) 574-6728, Attention: P.
Andrews McLane, and to Friedman Fleischer & Lowe, LLC, One Maritime Plaza,
10/th/ Floor, San Francisco, California 94111, telecopier number (415) 402-2111,
Attention: Christopher A. Masto, and to Robert M. Wolf, Esq., Bingham McCutchen
LLP, 150 Federal Street, Boston, Massachusetts 02110, telecopier number (617)
951-8736. Any such notice shall be effective (i) if delivered personally or by
telecopier, when received, (ii) if sent by overnight courier, when receipted
for, and (iii) if mailed, 3 days after being mailed as described above. The
Company agrees to make available to each Stockholder upon request an address
list of all Stockholders to ensure correct delivery of all notices hereunder.

     Section 13.  AMENDMENT AND WAIVER. No modification, amendment or waiver of
any provision of this Agreement will be effective against the Company or the
Stockholders unless such modification, amendment or waiver is approved in
writing by the Required Sponsor Holders and the holders of at least a majority
of the outstanding shares of Class B Common Stock constituting Securities
(determined on a fully-diluted basis) then held by all Stockholders; provided,
that no amendment, modification or waiver of any provision of this Agreement
that adversely affects the rights of any Party (as hereinafter defined) to this
Agreement shall be effective against such adversely affected Party unless
approved in writing by the holders of at least a majority of the outstanding
shares of Class B Common Stock constituting Securities (determined on a
fully-diluted basis) then held by all members of such Party; provided that if
such Party consists of the Mezzanine Stockholders, and GMF holds at least 20% of
the outstanding shares of Class B Common Stock (on a fully-diluted basis)
included in the Warrant Securities, the approval of GMF shall also be required.
As used in this Section 13, the term "Party" means each of the following
entities or groups: (a) the Sponsor Stockholders, (b) the Mezzanine
Stockholders, (c) the Management Stockholders, and (d) the Other Stockholders.
The failure of any party hereto to enforce any of the provisions of this
Agreement will in no way be construed as a waiver of such provisions and will
not affect the right of such party thereafter to enforce each and every
provision of this Agreement in accordance with its terms.

     Section 14.  EMPLOYMENT. Nothing contained in this Agreement is intended to
create for any Stockholder who is an officer, employee or director of the
Company or any of its Subsidiaries a right to continued employment with the
Company or any of its Subsidiaries or employment in the same position or on the
same terms as those currently in effect.

                                      -21-

<PAGE>

     Section 15.  TERMINATION. This Agreement will terminate upon the earliest
to occur of (a) the completion of any voluntary or involuntary liquidation or
dissolution of the Company and (b) the completion of a Disposition Event (as
defined in the Charter) in accordance with the terms hereof.

     Section 16.  GOVERNING LAW. ALL QUESTIONS CONCERNING THE CONSTRUCTION,
VALIDITY AND INTERPRETATION OF THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF
THE STATE OF DELAWARE, WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW.

     Section 17.  DESCRIPTIVE HEADINGS. The descriptive headings of this
Agreement are inserted for convenience only and do not constitute a part of this
Agreement.

     Section 18.  CONSTRUCTION. The language used in this Agreement will be
deemed to be the language chosen by the parties to express their mutual intent,
and no rule of strict construction will be applied against any party.

     Section 19.  CALCULATION OF FULLY-DILUTED EQUITY. All references herein to
calculations of the Company's equity or any type or class thereof as then
outstanding "on a fully diluted basis" or as "fully diluted" or similar terms
shall mean such equity or type or class thereof at any date as diluted by the
issuance of all shares of such equity or type or class thereof then issuable
upon the exercise or conversion of all then outstanding and exercisable
warrants, options or convertible securities pursuant to which the Company is
then obligated to issue such equity or type or class thereof (and if such
exercise or conversion results in the issuance of convertible securities, as
further diluted by the conversion of such convertible securities), but
specifically excluding all shares issuable under Stock Options which are not
then exercisable. For purposes of determining the number of outstanding shares
of Class B Common Stock held by any Stockholder on a fully-diluted basis
hereunder at any time, such Stockholder shall be deemed to hold that number of
shares of Class B Common Stock as is equal to (i) the number of outstanding
shares of Class B Common Stock then held by such Stockholder plus (ii) the
number of shares of Class B Common Stock ultimately issuable upon conversion or
exercise of any other outstanding Securities then held by such Stockholder.
Calculation of the number of outstanding shares of Class B Common Stock held by
any Stockholder on a fully-diluted basis hereunder in connection with any
Approved Sale shall be made after giving effect to any redemption of shares of
capital stock required by the Charter and shall therefore exclude any shares of
Class B Common Stock that would be issuable upon conversion of any shares of
capital stock so redeemed.

     Section 20.  RIGHTS OF CERTAIN LENDERS. The respective obligations of the
Mezzanine Investors under this Agreement shall apply only in their respective

                                      -22-

<PAGE>

capacities as stockholders of the Company and shall not limit or impair any of
their respective rights or remedies under any of the Mezzanine Debt Documents.

                                      -23-

<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Stockholder
Agreement on the day and year first above written.

                                        TWI HOLDINGS, INC.

                                        By: /s/ Caleb S. Everett
                                            ------------------------------------
                                        Title: Vice President

                                        FRIEDMAN FLEISCHER & LOWE  CAPITAL
                                        PARTNERS, LP
                                        By: Friedman Fleischer & Lowe GP, LLC,
                                             its General Partner

                                        By: /s/ Christopher Masto
                                            ------------------------------------
                                                Name:  Christopher Masto
                                                Title:  Managing Member

                                        FFL EXECUTIVE PARTNERS, LP
                                        By:  Friedman Fleischer & Lowe GP, LLC,
                                              its General Partner

                                        By: /s/ Christopher Masto
                                            ------------------------------------
                                                Name:  Christopher Masto
                                                Title:  Managing Member

                                        TA IX, L.P.
                                        By: TA Associates IX, LLC, its General
                                             Partner
                                        By: TA Associates, Inc., its Manager

                                        By: /s/ P.Andrews McLane
                                            ------------------------------------
                                                Name:  P.Andrews McLane
                                                Title:  Senior Managing Director

<PAGE>

                                        TA/ATLANTIC AND PACIFIC IV L.P.
                                        By: TA Associates AP IV, L.P., its
                                             General Partner
                                        By: TA Associates, Inc., its General
                                             Partner

                                        By: /s/ P.Andrews McLane
                                            ------------------------------------
                                                Name:  P.Andrews McLane
                                                Title:  Senior Managing Director

                                        TA/ADVENT VIII L.P.
                                        By: TA Associates VIII LLC, its General
                                             Partner
                                        By: TA Associates, Inc., its Manager

                                        By: /s/ P.Andrews McLane
                                            ------------------------------------
                                                Name:  P.Andrews McLane
                                                Title:  Senior Managing Director

                                        TA STRATEGIC PARTNERS FUND A L.P.
                                        By: TA Associates SPF L.P., its General
                                             Partner
                                        By: TA Associates, Inc., its General
                                             Partner

                                        By: /s/ P.Andrews McLane
                                            ------------------------------------
                                                Name:  P.Andrews McLane
                                                Title:  Senior Managing Director

<PAGE>

                                        TA STRATEGIC PARTNERS FUND B L.P.
                                        By: TA Associates SPF L.P., its General
                                             Partner
                                        By: TA Associates, Inc., its General
                                             Partner

                                        By: /s/ P.Andrews McLane
                                            ------------------------------------
                                                Name:  P.Andrews McLane
                                                Title:  Senior Managing Director

                                        TA INVESTORS LLC
                                        By: TA Associates, Inc., its Manager

                                        By: /s/ P.Andrews McLane
                                            ------------------------------------
                                                Name:  P.Andrews McLane
                                                Title:  Senior Managing Director

                                        TA SUBORDINATED DEBT FUND, L.P.
                                        By: TA Associates SDF LLC, its General
                                             Partner
                                        By: TA Associates, Inc., its Manager

                                        By: /s/ P. Andrews McLane
                                            ------------------------------------
                                                Name:  P. Andrews McLane
                                                Title:  Senior Managing Director

                                        GLEACHER MEZZANINE FUND I, L.P.
                                        By: Gleacher Mezzanine LLC, its General
                                             Partner

                                        By: /s/ Elliott Jones
                                            ------------------------------------
                                                Name:  Elliott Jones
                                                Title:  Managing Partner

<PAGE>

                                        GLEACHER MEZZANINE FUND P, L.P.
                                        By: Gleacher Mezzanine LLC., its General
                                             Partner

                                        By: /s/ Elliott Jones
                                            ------------------------------------
                                                Name:  Elliott Jones
                                                Title:  Managing Partner

                                        /s/ Robert B. Trussell, Jr.
                                        ------------------------------
                                        Robert B. Trussell, Jr.

                                        /s/ Mrs. R. B. Trussell, Jr.
                                        ------------------------------
                                        Mrs. R. B. Trussell, Jr.

                                        /s/ David C. Fogg
                                        ------------------------------
                                        David C. Fogg

                                        /s/ H. Thomas Bryant
                                        ------------------------------
                                        H. Thomas Bryant

                                        /s/ Jeffrey P. Heath
                                        ------------------------------
                                        Jeffrey P. Heath

<PAGE>

                                                                      SCHEDULE 1
                                                                      -------- -
                                                                  TO STOCKHOLDER
                                                                  -- -----------
                                                                       AGREEMENT
                                                                       ---------

                              Management Investors
                              --------------------

Robert B. Trussell, Jr.
Mrs. R. B. Trussell, Jr.
David C. Fogg
H. Thomas Bryant
Jeffrey P. Heath
Hugh Murphy
Joel Guerin

                                 Other Investors
                                 ---------------

Keric DeChant
Alain Falourd
Hubert Guy
Victoria Hekkers
David Hoeller
Robert Hoeller
Thomas Jameson
Keansburg Investments Limited
John Paul Pucek
Robert W. and Mary M. Mulcahy
Frank Passante
Dr. and Mrs. Mark Rukavina
David Shear
James B. Smith
Robert Steggert
Strafe & Company
John G. and Cathryn R. Vandersalm, as joint tenants
James H. Wheeler III, M.D.
David Wright
Jean H. Downey Living Trust
Mary Creed Owens
Howard Stewart
Donald J. Hoeller Revocable Living Trust dated 2/29/88
Mikael Magnusson
George Khouri
Lynda Davey and Alan Schiffres, tenants in common
Robert Eckert, as Trustee of The Eckert Family Trust u/t/a dated 1/31/02
Antares Capital Corporation

<PAGE>

                                                                      SCHEDULE 2
                                                                      -------- -
                                                                  TO STOCKHOLDER
                                                                  -- -----------
                                                                       AGREEMENT
                                                                       ---------

                             Instrument of Accession
                             ---------- -- ---------

     The undersigned, ____________________, in order to become the owner or
holder of ________ shares of [[Class A] [Class B-1] [Class B-2] Common Stock,
$.01 par value per share] [Series A Preferred Stock, $.01 par value per share],
of TWI Holdings, Inc., a Delaware corporation, hereby agrees to become a
Stockholder party to that certain Stockholder Agreement, dated as of _______ __,
2002 (the "Stockholder Agreement"), a copy of which is attached hereto. This
Instrument of Accession shall become a part of such Stockholder Agreement.

     Executed as of the date set forth below under the laws of the State of
Delaware.

                                        Signature:
                                                   -----------------------------
                                        Address:
                                                   -----------------------------
                                                   -----------------------------
                                                   -----------------------------

                                        Date:
                                                   -----------------------------

Accepted:

TWI HOLDINGS, INC.

By:
   -------------------------------------

Date:
     -----------------------------------<PAGE>

                                                                    Exhibit 10.4

                            SERIES A PREFERRED STOCK
                              STOCKHOLDER AGREEMENT
                              ----------- ---------

     This SERIES A PREFERRED STOCK STOCKHOLDER AGREEMENT (this "Agreement"),
dated as of November 1, 2002, is among (a) TWI HOLDINGS, INC., a Delaware
corporation (the "Company"), (b) FRIEDMAN FLEISCHER & LOWE CAPITAL PARTNERS, LP,
a Delaware limited partnership ("FFL-1"), (c) FFL EXECUTIVE PARTNERS, LP, a
Delaware limited partnership ("FFL-2"), (d) TA IX, L.P., a Delaware limited
partnership ("TA-IX"), (e) TA/ATLANTIC AND PACIFIC IV, L.P., a Delaware limited
partnership ("TA/AP-IV"), (f) TA STRATEGIC PARTNERS FUND A L.P., a Delaware
limited partnership ("TA-A"), (g) TA STRATEGIC PARTNERS FUND B L.P., a Delaware
limited partnership ("TA-B"), (h) TA/ADVENT VIII L.P., a Delaware limited
partnership ("TA-ADV"), (i) TA INVESTORS LLC, a Delaware limited liability
company ("TA-I"), and (j) each other Person who becomes a party to this
Agreement by executing an Instrument of Accession ("Instrument of Accession") in
the form of Schedule 1 hereto.

     WHEREAS, the Company and its stockholders have entered into a Stockholder
Agreement dated as of the date hereof (the "Stockholder Agreement") providing
for the relative rights of the stockholders of the Company with regard to the
transfer and issuance of the Company's securities, election of the Company's
Board of Directors and certain other matters concerning the Company's capital
stock; and

     WHEREAS, the stockholders who are parties to this Agreement, who
collectively own a majority of the outstanding shares of Series A Preferred
Stock (as defined below), as well as a majority of the outstanding shares of
Class B-1 Common Stock (as defined below) on a fully-diluted basis, wish to set
forth their relative rights with regard to the election of the Company's Board
of Directors and certain other matters regarding governance of the Company;

     NOW, THEREFORE, the parties to this Agreement hereby agree as follows:

     Section 1.  DEFINITIONS. For all purposes of this Agreement, the following
terms shall have the meanings set forth below:

     Affiliate. Affiliate shall mean, with respect to any specified Person, any
other Person directly or indirectly controlling, controlled by or under direct
or indirect common control with such specified Person and shall include (a) any
Person who is a director or beneficial holder of at least 10% of the then
outstanding capital stock (or partnership interests or other shares of
beneficial interest) of such specified Person and Family Members of any such
specified Person, (b) any Person of which such specified Person or an Affiliate
(as defined in clause (a) above) of such specified Person directly or
indirectly, either beneficially owns at least 10% of the then outstanding
capital stock

<PAGE>

(or partnership interests or other shares of beneficial interest) or constitutes
at least a 10% equity participant, (c) any Person of which an Affiliate (as
defined in clause (a) above) of such specified Person is a partner, director or
executive officer, and (d) in the case of a specified Person who is an
individual, Family Members of such Person. For purposes of this definition,
"control" (including, with correlative meanings, the terms "controlling,"
"controlled by" and "under direct or indirect common control with"), as applied
to any Person, means the possession, directly or indirectly, of the power to
direct or cause the direction of the management and policies of that Person,
whether through the ownership of voting securities, by contract or otherwise.

     Charter. Charter shall mean the Company's Certificate of Incorporation and
all amendments thereto.

     Class A Common Stock. See definition of Common Stock.

     Class B Common Stock. Class B Common Stock means, collectively, the Class
B-1 Common Stock and the Class B-2 Common Stock.

     Class B-1 Common Stock. See definition of Common Stock.

     Class B-2 Common Stock. See definition of Common Stock.

     Common Stock. Common Stock shall mean (a) the Company's Class A Common
Stock, $.01 par value per share (the "Class A Common Stock"), (b) the Company's
Class B-1 Voting Common Stock, $.01 par value per share (the "Class B-1 Common
Stock"), (c) the Company's Class B-2 Non-Voting Common Stock, $.01 par value per
share (the "Class B-2 Common Stock"), and (d) any shares of any other class of
capital stock of the Company hereafter issued which are either (i) (A) not
preferred as to dividends or assets upon liquidation over any class of stock of
the Company, and (B) not subject to redemption pursuant to the terms thereof, or
(ii) issued to the holders of shares of Common Stock upon any reclassification
thereof.

     Company. See preamble.

     Contribution Agreement. Contribution Agreement shall mean the Contribution
Agreement dated as of October 4, 2002 among the Company, the FFL Investors, the
TA Investors and certain other investors.

     Family Limited Liability Company. Family Limited Liability Company shall
mean, with respect to any individual, any limited liability company created for
the benefit of such individual and/or one or more of such individual's Related
Persons and controlled by such individual.

     Family Limited Partnership. Family Limited Partnership shall mean, with
respect to any individual, any limited partnership created for the benefit of
such

                                       2

<PAGE>

individual and/or one or more of such individual's Related Persons and
controlled by such individual.

     Family Members. Family Members shall mean, with respect to any individual,
any Related Person, Family Trust, Family Limited Liability Company or Family
Limited Partnership of such individual.

     Family Trust. Family Trust shall mean, with respect to any individual, any
trust created for the benefit of such individual and/or one or more of such
individual's Related Persons and controlled by such individual.

     FFL. FFL shall mean Friedman Fleischer & Lowe, LLC.

     FFL-1. See preamble.

     FFL-2. See preamble.

     FFL Investors. FFL Investors shall mean, collectively, FFL-1 and FFL-2.

     FFL Securities. FFL Securities shall mean (a) the shares of Series A
Preferred Stock issued to any of the FFL Investors pursuant to the Contribution
Agreement, (b) all shares of Class B-1 Common Stock issued or issuable upon
conversion of such shares of Series A Preferred Stock, (c) all other shares of
the Company's capital stock purchased by or issued from time to time to any of
the FFL Investors, (d) all shares of the Company's capital stock issued or
issuable upon conversion of such shares, and (e) all shares of the Company's
capital stock issued with respect to such shares by way of stock dividend or
stock split or in connection with any merger, consolidation, recapitalization or
other reorganization affecting the Company's capital stock. FFL Securities will
continue to be FFL Securities in the hands of any holder and each transferee
thereof will succeed to the rights and obligations of a holder of FFL Securities
hereunder, provided that shares of FFL Securities will cease to be FFL
Securities when transferred (i) to the Company, (ii) to a TA Stockholder or
(iii) pursuant to a Public Sale.

     FFL Stockholder. FFL Stockholder shall mean any of the FFL Investors for so
long as such Person holds FFL Securities and any other Person to whom FFL
Securities are transferred for so long as such Person holds any FFL Securities.

     Instrument of Accession. See preamble.

     Loan Documents. Loan Documents shall mean the Senior Credit Documents and
the Subordinated Loan Documents.

     Majority FFL Holders. Majority FFL Holders shall mean the holder or holders
at the relevant time of determination of more than fifty percent (50%) of the
number of

                                       3

<PAGE>

then issued and outstanding shares of Class B Common Stock included in
the FFL Securities (determined on a fully-diluted basis).

     Majority TA Holders. Majority TA Holders shall mean the holder or holders
at the relevant time of determination of more than fifty percent (50%) of the
number of then issued and outstanding shares of Class B Common Stock included in
the TA Securities (determined on a fully-diluted basis).

     Person. Person shall mean an individual, partnership, limited liability
company, corporation, association, trust, joint venture, unincorporated
organization, or any government, governmental department or agency or political
subdivision thereof.

     Preferred Stock. Preferred Stock shall mean the Company's Series A
Preferred Stock, $.01 par value per share (the "Series A Preferred Stock"), and
any other series of Preferred Stock of the Company issued from time to time.

     Public Sale. Public Sale shall mean any sale of Class B Common Stock to the
public pursuant to a public offering registered under the Securities Act or to
the public through a broker or market-maker pursuant to the provisions of Rule
144 (or any successor rule) adopted under the Securities Act.

     Qualified Public Offering. Qualified Public Offering shall mean the
Company's underwritten public offering pursuant to an effective registration
statement under the Securities Act covering the offer and sale of shares of
Class B Common Stock in which not less than $25,000,000 of gross proceeds from
such public offering are received by the Company for the account of the Company.

     Registration Rights Agreement. Registration Rights Agreement shall mean the
Registration Rights Agreement dated as of the date hereof among the Company and
its stockholders.

     Related Persons. Related Persons shall mean, with respect to any
individual, such individual's parents, spouse, children and grandchildren.

     Securities. Securities shall mean the FFL Securities and the TA Securities.

     Securities Act. Securities Act shall mean the Securities Act of 1933, as
amended.

     Senior Credit Documents. Senior Credit Documents shall mean the Amended and
Restated Credit Agreement dated as of the date hereof among the Company, certain
of its Subsidiaries, General Electric Capital Corporation, as Administrative
Agent and a lender, Nordea Bank Danmark A/S, as European Loan Agent and a
lender, and the other financial institutions party thereto, and the Loan
Documents, as defined in such Amended and Restated Credit Agreement, each as
amended, supplemented or

                                       4

<PAGE>

otherwise modified, replaced, extended, renewed or refunded and in effect from
time to time.

     Series A Preferred Stock. See definition of Preferred Stock.

     Stockholder Agreement. See preamble.

     Stockholders. Stockholders shall mean, collectively, the FFL Stockholders
and the TA Stockholders.

     Stock Options. Stock Options shall mean any stock option agreements between
the Company and certain officers, employees and directors of the Company and its
Subsidiaries entered into from time to time, in each case as amended and in
effect from time to time.

     Subordinated Loan Documents. Subordinated Loan Documents shall mean the
Senior Subordinated Loan Agreement among the Company, certain of its
Subsidiaries, Gleacher Mezzanine Fund I, L.P., Gleacher Mezzanine Fund II, L.P.,
TA Investors LLC and TA Subordinated Debt Fund, L.P., and the Credit Documents,
as defined in such Senior Subordinated Loan Agreement, each as amended,
supplemented or otherwise modified, replaced, extended, renewed or refunded and
in effect from time to time.

     Subsidiary. Subsidiary shall mean any corporation, association, trust, or
other business entity, of which the designated parent shall at any time own or
control directly or indirectly through a Subsidiary or Subsidiaries at least a
majority (by number of votes) of the outstanding shares of capital stock (or
other shares of beneficial interest) which are (a) entitled ordinarily, in the
absence of contingencies, to vote for the election of a majority of such
business entity's directors (or Persons exercising similar functions), even
though the right so to vote has been suspended by the happening of such a
contingency, or (b) entitled at the time to vote for the election of a majority
of such business entity's directors (or Persons exercising similar functions),
whether or not the right so to vote exists by reason of the happening of a
contingency.

     TA. TA shall mean TA Associates, Inc., a Delaware corporation.

     TA-A. See preamble.

     TA/AP-IV. See preamble.

     TA-ADV. See preamble.

     TA-B. See preamble.

     TA-I. See preamble.

                                       5

<PAGE>

     TA Investors. TA Investors shall mean, collectively, TA IX, TA/AP IV,
TA-ADV, TA-A and TA-B.

     TA-IX. See preamble.

     TA Securities. TA Securities shall mean (a) the shares of Series A
Preferred Stock issued to any of the TA Investors pursuant to the Contribution
Agreement, (b) all shares of Class B-1 Common Stock issued or issuable upon
conversion of such shares of Series A Preferred Stock, (c) all other shares of
the Company's capital stock purchased by or issued from time to time to any of
the TA Investors, (d) all shares of the Company's capital stock issued or
issuable upon conversion of such shares, and (e) all shares of the Company's
capital stock issued with respect to such shares by way of stock dividend or
stock split or in connection with any merger, consolidation, recapitalization or
other reorganization affecting the Company's capital stock. TA Securities will
continue to be TA Securities in the hands of any holder and each transferee
thereof will succeed to the rights and obligations of a holder of TA Securities
hereunder, provided that shares of TA Securities will cease to be TA Securities
when transferred (i) to the Company, (ii) to an FFL Stockholder or (iii)
pursuant to a Public Sale.

     TA Stockholder. TA Stockholder shall mean any of the TA Investors for so
long as such Person holds TA Securities and any other Person to whom TA
Securities are transferred for so long as such Person holds any TA Securities.

     Transfer. See Section 2.1.

     Voting Securities. Voting Securities shall mean the shares of Class A
Common Stock, Class B-1 Common Stock, Series A Preferred Stock and any other
class or series of capital stock of the Company entitled to vote generally upon
all matters presented for a vote of stockholders of the Company.

     Section 2.  RESTRICTIONS ON TRANSFER OF SECURITIES.

     2.1. Transfer. No Stockholder may sell, assign, pledge or otherwise
transfer (a "Transfer") any interest in any Securities, either voluntarily or
involuntarily, by operation of law or otherwise, except in accordance with the
provisions of Section 2 of the Stockholder Agreement; provided, that in the
event that any transferee of Securities is required to execute an instrument of
accession to the Stockholder Agreement as a condition precedent to such Transfer
under the terms of the Stockholder Agreement, it shall be a condition precedent
to such Transfer that such transferee shall either be a party hereto or shall
have executed and delivered to the Company and each of the other parties hereto
an Instrument of Accession.

     2.2. Additional Restriction on Transfer. In addition to the restrictions on
Transfer set forth in Section 2.1, (a) no FFL Investor may Transfer any FFL
Securities if, as a result of such Transfer, the FFL Investors would
collectively cease to own at

                                       6

<PAGE>

least 51% of the shares of Class B Common Stock (determined on a fully-diluted
basis) included in the FFL Securities unless such FFL Investor has received the
prior written consent of the Majority TA Holders to such Transfer and (b) no TA
Investor may Transfer any TA Securities if, as a result of such Transfer, the TA
Investors would collectively cease to own at least 51% of the shares of Class B
Common Stock (determined on a fully-diluted basis) included in the TA Securities
unless such TA Investor has received the prior written consent of the Majority
FFL Holders to such Transfer; provided, that the restrictions on Transfer set
forth in this Section 2.2 shall not apply with respect to any Transfer that
constitutes a Public Sale.

     2.3. Transfers of Securities in Breach of this Agreement. In the event of
any Transfer of Securities in breach of this Agreement, commencing immediately
upon the date of such attempted Transfer (a) such Transfer shall be void and of
no effect, (b) no dividend of any kind or any distribution pursuant to any
liquidation, redemption or otherwise shall be paid by the Company to the
transferring Stockholder or the purported transferee in respect of such
Securities (all such rights to payment by the transferring Stockholder and/or
the purported transferee being deemed waived), (c) the voting rights of such
Securities, if any, shall terminate, and (d) neither the transferring
Stockholder nor the purported transferee shall be entitled to exercise any
rights with respect to such Securities until such Transfer in breach of this
Agreement has been rescinded.

     Section 3.  BOARD OF DIRECTORS; CONSENT TO CERTAIN ACTIONS.

     3.1. Board of Directors. (a) Subject to paragraphs (b) and (c) below, in
any and all elections of directors of the Company or any of its Subsidiaries
(whether at a meeting or by written consent in lieu of a meeting), each
Stockholder shall vote, or cause to be voted, or cause such Stockholder's
designees as directors to vote, all Voting Securities owned by such Stockholder
or over which such Stockholder has voting control so as to fix the number of
directors of the Company and each of its Subsidiaries at five, and to nominate
and elect such five directors of the Company and each of its Subsidiaries as
follows:

          (i)    Two individuals designated by the Majority TA Holders, one of
     whom will serve as the Chairman of the Board of Directors of the Company;

          (ii)   Two individuals designated by the Majority FFL Holders; and

          (iii)  One individual determined in accordance with Section 4.1(a)(ii)
     of the Stockholder Agreement.

In addition, the Company will take all actions required by law so that a quorum
for meetings of the board of directors of the Company and each of its
Subsidiaries will include at least one member thereof designated by the Majority
FFL Holders who is also an employee of FFL or one of its Affiliates, and at
least one member thereof designated by the Majority TA Holders who is also an
employee of TA or one of its

                                       7

<PAGE>

Affiliates. Such actions, shall include, without limitation, making necessary or
appropriate amendments to the charter or bylaws of the Company or any Subsidiary
of the Company.

     (b)  If any vacancy shall occur in the Board of Directors of the Company or
any of its Subsidiaries as a result of death, disability, resignation or any
other termination of a director, the replacement for such vacating director
shall be designated by the Person or Persons who originally designated such
vacating director; provided, that in case of any such vacancy occurring as a
result of the death, disability, resignation or other termination of any
director designated pursuant to Section 3.1(a)(iii), the replacement for such
vacating director shall be determined in accordance with such Section
3.1(a)(iii). The Person or Persons entitled to designate a director or a
replacement for a director pursuant to this Section 3.1 shall be the only Person
or Persons entitled to cause the removal of such director, with or without
cause; provided, that the removal of any director designated pursuant to Section
3.1(a)(iii) may only be made in accordance with the terms of Section 4.1(b) of
the Stockholder Agreement. Each Stockholder hereby agrees to vote or cause to be
voted or cause such Stockholder's designees as directors to vote all Voting
Securities owned by such Stockholder or over which such Stockholder has voting
control so as to comply with this Section 3.1(b).

     (c)  Subject in each case to Section 3.2 below, the Board of Directors of
the Company or any of its Subsidiaries may at any time increase the number of
directors of the Company or such Subsidiary to a number greater than five. In
the event that the Board of Directors of the Company or any of its Subsidiaries
increases the number of directors of the Company or any of its Subsidiaries to a
number greater than five, any vacancies thereby created shall be filled in
accordance with Section 3.2 hereof.

     (d)  Each Stockholder shall take all such actions, and shall cause such
Stockholder's designees to take all such actions, so as to provide that any
committee of the Board of Directors of the Company or any of its Subsidiaries
shall include at least one member designated by the Majority FFL Holders and at
least one member designated by the Majority TA Holders.

     (e)  The board and committee designation and governance provisions set
forth in this Section 3.1 may be waived with respect to any Subsidiary of the
Company (including, without limitation, any Subsidiary of the Company organized
under the laws of a laws of any foreign jurisdiction) with the approval of (i)
the Board of Directors of the Company (subject to Section 3.2 hereof) or (ii)
the Majority FFL Holders and the Majority TA Holders.

     3.2. Consent to Certain Actions. The Company hereby agrees that the Company
will not take, and will not permit any of its Subsidiaries to take, any of the
actions set forth on Schedule 2 attached hereto and incorporated by reference,
and each of the Stockholders hereby agrees that it shall not take, and shall not
vote any Voting

                                       8

<PAGE>

Securities owned by it or over which it has voting control for or approve, or
cause any of the directors designated by it to vote for or approve, any of the
actions set forth on Schedule 2, unless such action has been approved by either
(a) the affirmative vote of (i) at least one of the directors designated by the
Majority FFL Holders who is also an employee of FFL or one of its Affiliates and
(ii) at least one of the directors designated by the Majority TA Holders who is
also an employee of TA or one of its Affiliates or (b) the Majority FFL Holders
and the Majority TA Holders. The Company will make any necessary or appropriate
amendments to the charter or bylaws of the Company or any Subsidiary of the
Company to reflect the provisions of this Section 3.2.

     3.3. PROXY. EACH FFL STOCKHOLDER HEREBY GRANTS TO THE MAJORITY TA HOLDERS,
AND EACH TA STOCKHOLDER HEREBY GRANTS TO THE MAJORITY FFL HOLDERS, AN
IRREVOCABLE PROXY, COUPLED WITH AN INTEREST, TO VOTE ALL OF THE VOTING
SECURITIES OWNED BY SUCH STOCKHOLDER OR OVER WHICH SUCH STOCKHOLDER HAS VOTING
CONTROL TO THE EXTENT NECESSARY TO CARRY OUT THE PROVISIONS OF THIS SECTION 3 IN
THE EVENT OF ANY BREACH BY SUCH STOCKHOLDER OF ITS OBLIGATIONS UNDER THE VOTING
AGREEMENT CONTAINED HEREIN.

     3.4. Action by Stockholders. Each Stockholder further agrees that such
Stockholder will not vote any Voting Securities owned by such Stockholder or
over which such Stockholder has voting control, or take any action by written
consent, or take any other action as a stockholder of the Company, to circumvent
the voting arrangements required by this Section 3.

     Section 4.  ADDITIONAL LEGEND. So long as any Securities are subject to
the provisions hereof, all certificates or instruments representing Securities
will have imprinted on them the following legend:

     The shares represented by this certificate are subject to the terms of a
     certain Series A Preferred Stock Stockholder Agreement, dated as of
     November 1, 2002, among the issuer of this certificate and certain
     stockholders. The Series A Preferred Stock Stockholder Agreement contains
     certain restrictive provisions relating to the voting and transfer of
     shares of the stock represented hereby. A copy of the Series A Preferred
     Stock Stockholder Agreement is on file at the Company's principal offices.
     Upon written request to the Company's Secretary, a copy of the Series A
     Preferred Stock Stockholder Agreement will be provided without charge to
     appropriately interested persons.

     Section 5.  SEVERABILITY. Whenever possible, each provision of this
Agreement will be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement is held to be invalid,
illegal or unenforceable in any respect under any applicable law or rule in any
jurisdiction, such invalidity, illegality or unenforceability will not affect
any other provision or any other

                                       9

<PAGE>

jurisdiction, but this Agreement will be reformed, construed and enforced in
such jurisdiction as if such invalid, illegal or unenforceable provision had
never been contained herein.

     Section 6.  ENTIRE AGREEMENT. Except as otherwise expressly set forth
herein, this Agreement, together with the Stockholder Agreement, embodies the
complete agreement and understanding among the parties hereto with respect to
the subject matter hereof and supersedes and preempts any prior understandings,
agreements or representations by or among the parties, written or oral, which
may have related to the subject matter hereof in any way. The parties hereto
acknowledge and agree that the terms and conditions of this Agreement are in
addition to, and not in lieu of, the terms and conditions of the Stockholder
Agreement; provided, that in the event of any conflict between this Agreement
and the Stockholder Agreement, the terms of this Agreement shall be controlling.

     Section 7.  SUCCESSORS AND ASSIGNS. This Agreement will bind and inure to
the benefit of and be enforceable by the Company and the Stockholders and their
respective successors and assigns.

     Section 8.  COUNTERPARTS. This Agreement may be executed in separate
counterparts each of which will be an original and all of which taken together
will constitute one and the same agreement.

     Section 9.  REMEDIES. The Stockholders will be entitled to enforce their
rights under this Agreement specifically (without posting a bond or other
security), to recover damages by reason of any breach of any provision of this
Agreement and to exercise all other rights existing in their favor. The parties
hereto agree and acknowledge that money damages are not an adequate remedy for
any breach of the provisions of this Agreement and that any Stockholder shall
have the remedy of specific performance and/or injunctive relief in order to
enforce or prevent any violation of the provisions of this Agreement. In the
event of any dispute involving the terms of this Agreement, the prevailing party
shall be entitled to collect reasonable fees and expenses incurred by the
prevailing party in connection with such dispute from the other parties to such
dispute.

     Section 10. NOTICES. Any notice provided for in this Agreement will be in
writing and will be deemed properly delivered if either personally delivered or
sent by telecopier, overnight courier or mailed certified or registered mail,
return receipt requested, postage prepaid to the recipient (a) if to any TA
Stockholder, to TA Associates, Inc., High Street Tower, Suite 2500, 125 High
Street, Boston, Massachusetts 02110, telecopier number (617) 574-6728,
Attention: P. Andrews McLane, (b) if to any FFL Stockholder, to Friedman
Fleischer & Lowe, LLC, One Maritime Plaza, 10/th/ Floor, San Francisco,
California 94111, telecopier number (415) 402-2111, Attention: Christopher A.
Masto and (c) if to the Company, at 1713 Jaggie Fox Way, Lexington, Kentucky
40511, telecopier number (859) 514-4422, Attention:

                                       10

<PAGE>

President, with copies to TA Associates, Inc., High Street Tower, Suite 2500,
125 High Street, Boston, Massachusetts 02110, telecopier number (617) 574-6728,
Attention: P. Andrews McLane, and to Friedman Fleischer & Lowe, LLC, One
Maritime Plaza, 10/th/ Floor, San Francisco, California 94111, telecopier number
(415) 402-2111, Attention: Christopher A. Masto, and to Robert M. Wolf, Esq.,
Bingham McCutchen LLP, 150 Federal Street, Boston, Massachusetts 02110,
telecopier number (617) 951-8736. Any such notice shall be effective (i) if
delivered personally or by telecopier, when received, (ii) if sent by overnight
courier, when receipted for, and (iii) if mailed, 3 days after being mailed as
described above.

     Section 11. AMENDMENT AND WAIVER. No modification, amendment or waiver of
any provision of this Agreement will be effective against the Company or the
Stockholders unless such modification, amendment or waiver is approved in
writing by the Majority FFL Holders and the Majority TA Holders. The failure of
any party hereto to enforce any of the provisions of this Agreement will in no
way be construed as a waiver of such provisions and will not affect the right of
such party thereafter to enforce each and every provision of this Agreement in
accordance with its terms.

     Section 12. TERMINATION. This Agreement will terminate upon the earliest
to occur of (a) the completion of any voluntary or involuntary liquidation or
dissolution of the Company and (b) the completion of a Disposition Event (as
defined in the Charter).

     Section 13. GOVERNING LAW. ALL QUESTIONS CONCERNING THE CONSTRUCTION,
VALIDITY AND INTERPRETATION OF THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF
THE STATE OF DELAWARE, WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW.

     Section 14. DESCRIPTIVE HEADINGS. The descriptive headings of this
Agreement are inserted for convenience only and do not constitute a part of this
Agreement.

     Section 15. CONSTRUCTION. The language used in this Agreement will be
deemed to be the language chosen by the parties to express their mutual intent,
and no rule of strict construction will be applied against any party.

     Section 16. CALCULATION OF FULLY-DILUTED EQUITY.  All references herein to
calculations of the Company's equity or any type or class thereof as then
outstanding "on a fully diluted basis" or as "fully diluted" or similar terms
shall mean such equity or type or class thereof at any date as diluted by the
issuance of all shares of such equity or type or class thereof then issuable
upon the exercise or conversion of all then outstanding and exercisable
warrants, options or convertible securities pursuant to which the Company is
then obligated to issue such equity or type or class thereof (and if such
exercise or conversion results in the issuance of convertible

                                       11

<PAGE>

securities, as further diluted by the conversion of such convertible
securities), but specifically excluding all shares issuable under Stock Options
which are not then exercisable. For purposes of determining the number of
outstanding shares of Class B Common Stock held by any Stockholder on a
fully-diluted basis hereunder at any time, such Stockholder shall be deemed to
hold that number of shares of Class B Common Stock as is equal to (i) the number
of outstanding shares of Class B Common Stock then held by such Stockholder plus
(ii) the number of shares of Class B Common Stock ultimately issuable upon
conversion or exercise of any other outstanding Securities then held by such
Stockholder.

                                       12

<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Series A
Preferred Stock Stockholder Agreement on the day and year first above written.

                                        TWI HOLDINGS, INC.

                                        By: /s/ Caleb S. Everett
                                           -------------------------------------
                                        Title:Vice President

                                        FRIEDMAN FLEISCHER & LOWE  CAPITAL
                                        PARTNERS, LP
                                        By: Friedman Fleischer & Lowe GP, LLC,
                                             its General Partner

                                        By: /s/ Christopher Masto
                                           -------------------------------------
                                                 Name: Christopher Masto
                                                 Title: Managing Member

                                        FFL EXECUTIVE PARTNERS, LP
                                        By: Friedman Fleischer & Lowe GP, LLC,
                                             its General Partner

                                        By: /s/ Christopher Masto
                                           -------------------------------------
                                                 Name: Christopher Masto
                                                 Title: Managing Member

                                        TA IX, L.P.
                                        By: TA Associates IX, LLC, its General
                                             Partner
                                        By: TA Associates, Inc., its Manager

                                        By: /s/ P.Andrews McLane
                                           -------------------------------------
                                                 Name:  P.Andrews McLane
                                                 Title: Senior Managing Director

<PAGE>

                                        TA/ATLANTIC AND PACIFIC IV L.P.
                                        By: TA Associates AP IV, L.P., its
                                             General Partner
                                        By: TA Associates, Inc., its General
                                             Partner

                                        By: /s/ P.Andrews McLane
                                           ------------------------------------
                                                 Name: P.Andrews McLane
                                                 Title: Senior Managing Director

                                        TA/ADVENT VIII L.P.
                                        By: TA Associates VIII LLC, its General
                                             Partner
                                        By: TA Associates, Inc., its Manager

                                        By:  /s/ P.Andrews McLane
                                           -------------------------------------
                                                 Name: P.Andrews McLane
                                                 Title: Senior Managing Director

                                        TA STRATEGIC PARTNERS FUND A L.P.
                                        By: TA Associates SPF L.P., its General
                                             Partner
                                        By: TA Associates, Inc., its General
                                             Partner
                                        By: /s/ P.Andrews McLane
                                           -------------------------------------
                                                 Name: P.Andrews McLane
                                                 Title: Senior Managing Director

<PAGE>

                                        TA STRATEGIC PARTNERS FUND B L.P.
                                        By: TA Associates SPF L.P., its General
                                             Partner
                                        By: TA Associates, Inc., its General
                                             Partner

                                        By: /s/ P.Andrews McLane
                                           -------------------------------------
                                                 Name: P.Andrews McLane
                                                 Title: Senior Managing Director

                                        TA INVESTORS LLC
                                        By: TA Associates, Inc., its Manager

                                        By: /s/ P. Andrews McLane
                                           -------------------------------------
                                                 Name: P. Andrews McLane
                                                 Title: Senior Managing Director

<PAGE>

                                                                      SCHEDULE 1
                                                                      -------- -
                                                                  TO STOCKHOLDER
                                                                  -- -----------
                                                                       AGREEMENT
                                                                       ---------

                             Instrument of Accession
                             ---------- -- ---------

     The undersigned, _________________, in order to become the owner or holder
of ________ shares of [[Class A] [Class B-1] [Class B-2] Common Stock, $.01 par
value per share] [Series A Preferred Stock, $.01 par value per share], of TWI
Holdings, Inc., a Delaware corporation, hereby agrees to become a [FFL] [TA]
Stockholder party to that certain Series A Preferred Stock Stockholder
Agreement, dated as of ________ __, 2002 (the "Stockholder Agreement"), a copy
of which is attached hereto. This Instrument of Accession shall become a part of
such Stockholder Agreement.

     Executed as of the date set forth below under the laws of the State of
Delaware.

                                        Signature:
                                                  ------------------------------
                                        Address:
                                                  ------------------------------
                                                  ------------------------------
                                                  ------------------------------

                                        Date:
                                                  ------------------------------

Accepted:

TWI HOLDINGS, INC.

By:
   --------------------------------

Date:
     ------------------------------

<PAGE>

                                                                      SCHEDULE 2
                                                                      -------- -
                                                                  TO STOCKHOLDER
                                                                  -- -----------
                                                                       AGREEMENT
                                                                       ---------

                           Consent to Certain Actions
                           --------------------------

     (a)  The issuance, purchase, redemption or repurchase of any Preferred
Stock, Common Stock or other securities of the Company and its Subsidiaries,
including, without limitation, options and warrants, but excluding any issuance
of (i) any options to purchase Class B-1 Common Stock issued pursuant to the
terms of the Company's 2002 Stock Option Plan and (ii) any Class B-1 Common
Stock upon conversion of stock of another class, or upon exercise of any options
or warrants;

     (b)  the declaration or payment of any dividends or other distributions in
respect of the capital of the Company and its Subsidiaries;

     (c)  the making of an initial public offering of the securities of the
Company or any of its Subsidiaries;

     (d)  the incurrence by the Company or any of its Subsidiaries of any
indebtedness for borrowed money (including, without limitation, the
establishment of a line of credit at any bank or other financial institution),
other than any indebtedness for borrowed money incurred pursuant to the Loan
Documents as in effect on the date of this Agreement or otherwise permitted
under the Loan Documents as in effect on the date of this Agreement, or any
trade indebtedness incurred in the ordinary course of business;

     (e)  any amendment or modification of any of the terms of any Loan
Documents as in effect on the date of this Agreement;

     (f)  any action to effect the voluntary, or which would precipitate an
involuntary, dissolution or winding-up of the Company or any of its
Subsidiaries;

     (g)  any material amendment, modification or waiver of any rights under the
Charter or the By-laws of the Company, including, without limitation, any
amendment, modification or waiver of any of the powers, designations,
preferences or rights of the Series A Preferred Stock as in effect on the date
of this Agreement;

     (h)  any amendment or modification of, or the granting of any waiver under,
or the failure to enforce any of the rights of the Company pursuant to, the
Stockholder Agreement or the Registration Rights Agreement;

     (i)  the entering into or consummating of any Approved Sale (as defined in
the Stockholder Agreement) or any approval by the Company's Board of Directors
or

<PAGE>

consent by the Required Sponsor Holders (as defined in the Stockholder
Agreement) with respect thereto;

     (j)  the entering into or consummating of any merger or consolidation
(other than a merger or consolidation between the Company and one of its
Subsidiaries or between two of its Subsidiaries), or any sale or other
disposition of any assets of the Company or any of its Subsidiaries or any
voting stock of any Subsidiary of the Company (other than sales of assets in the
ordinary course of business consistent with past practice or sales of assets
having a value of less than $2,000,000 individually or $5,000,000 in the
aggregate during any fiscal year);

     (k)  the acquisition by the Company or any of its Subsidiaries of any
stock, indebtedness, obligations or liabilities of, or the acquisition by the
Company or any of its Subsidiaries of any division or line of business or all or
a substantial portion of the properties or assets of, or the making by the
Company or any of its Subsidiaries of any loans, advances, capital contributions
or transfers of property (other than sales of inventory in the ordinary course
of business and other than acquisitions or sales of property and assets having a
value of less than $2,000,000 individually or $5,000,000 in the aggregate during
any fiscal year) to, any Person;

     (l)  the appointment, replacement or termination of the Chief Executive
Officer of the Company and its Subsidiaries, or the entry into, termination of,
or extension of any term under any employment agreement with such officer;

     (m)  the establishment of, or any material amendment to, any stock option,
stock purchase, pension, insurance or benefit plan for any employee of the
Company or any of its Subsidiaries;

     (n)  any increase in the size of the board of directors of the Company or
any of its Subsidiaries and the designation of any directors to fill vacancies
created such any such increase; and any waiver of the board and committee
designation and governance provisions set forth in Section 3.1 hereof with
respect to any Subsidiary of the Company and the designation of any directors
(or Persons performing similar functions) of any such Subsidiary;

     (o)  any approval by the Required Sponsor Holders (as defined in the
Stockholder Agreement) of any modification, amendment or waiver of any of the
provisions of the Stockholder Agreement, including without limitation, any
waiver by the Required Sponsor Holders (as defined in the Stockholder Agreement)
of preemptive rights under Section 5.1 of the Stockholder Agreement;

     (p)  any conversion of shares of Series A Preferred Stock into Class B-1
Common Stock which would result in the mandatory conversion of all outstanding
shares of Series A Preferred Stock pursuant to the terms of the Charter; and

<PAGE>

     (q)  the entering into by the Company or any of its Subsidiaries of any
agreement obliging, committing or binding the Company or any such Subsidiary to
do any thing or take any action referred to in clauses (a) - (p) above, and any
amendment or modification of any such agreement.

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