Document:

Filed by Bowne Pure Compliance

 

Exhibit 10.14

PERSONAL AND CONFIDENTIAL

August 6, 2007

Mr. James McClenahan

279 Benson Lane

Coppell, TX 75019

Dear James:

This letter amends your offer letter, dated May 19, 2004 (the “Letter”), for documentary compliance
with recent legislative and regulatory changes affecting nonqualified deferred compensation
arrangements. These amendments affect the terms of your severance benefits, by bringing the
definition of “Agreed Reason” into the safe harbor provided by Treasury Regulations, and by
delaying payment for 6 months if necessary in the event that you are considered a “specified
employee” on the date of your separation from service and any portion of your severance benefits
are considered nonqualified deferred compensation. These changes are intended to protect your
severance benefits from potential excise taxes under the new nonqualified deferred compensation
arrangement rules.

Specifically, section 8 of the Letter is replaced by the following new section 8, effective upon
your execution of this letter.

	8.	 	Except for (1) your termination of employment in connection with a “Change in Control” as
defined in the Employment Security Agreement referenced above, or (2) your termination of
employment by APAC “for cause” (defined as “(i) gross misconduct or gross negligence in the
performance of your employment duties; (ii) willful disobedience by you of the lawful
directions received from the Company or from the person to whom you directly report or of
established policies of the Company; or (iii) commission by you of a crime involving fraud or
moral turpitude that can reasonably be expected to have an adverse effect on the business,
reputation or financial situation of the Company”), or (3) your termination as a result of
your resignation from employment with the Company other than for Agreed Reason, and provided
you sign a then-current Waiver & Release Agreement, APAC will pay you severance equal to (x)
the monthly amount of your then-current Base Salary plus (y) the amount necessary to reimburse
you for payments you make in connection with your exercise of your rights under COBRA to
continue your and your dependants’ medical and dental benefits in accordance with the terms of
the Company’s welfare plans as may be in effect from time to time during each of the following
twelve (12) months following such termination.

 

 

 

J. McClenahan

August 6, 2007

Page Two of Three

Resignation for “Agreed Reason” shall mean a resignation by you prior to any Change in
Control if, after giving notice to the Company within thirty days following the initial
existence of one of the following conditions and providing a thirty day opportunity for the
Company to cure the condition:

	 	(1)	 	without your written consent, (i) your duties and
responsibilities are materially reduced or diminished from those in effect on
your commencement of employment, or (ii) you no longer report to the Chief
Executive Officer of the Company, and instead are required to report to a
supervisor with materially diminished authority, duties or responsibilities
compared to that of the Chief Executive Officer of the Company, or

	 
	 	(2)	 	your base salary is reduced and not in accordance with a
compensation reduction applicable to all senior executives’ salaries generally,
or

	 
	 	(3)	 	any other material breach of the terms of the Letter or the
terms of your employment in general.

Severance payments will be made in accordance with either this agreement or the prevailing
change of control agreement, whichever is more advantageous to you; but in no event will
severance payments be made under both agreements. Such payments will be made on APAC’s
customary payroll dates in installments equal to your regular biweekly salary, less all
applicable withholding taxes. You are not required to mitigate the amount of any severance
payment provided for in this letter by seeking other employment or otherwise, nor shall the
amount of any payment or benefit provided for in this letter be reduced by any compensation,
income or benefit you may receive from any other source. In addition, no payments to you
under this letter may be subject to any offset or setoff due to any claim the Company or its
affiliates may have against you.

Notwithstanding the foregoing, if you are deemed at the time of your separation from service
to be a “specified employee” for purposes of Section 409A(a)(2)(B)(i) of the Internal
Revenue Code (the “Code”), to the extent delayed commencement of any portion of the
severance payments to which you are entitled under this agreement is required in order to
avoid a prohibited distribution under Section 409A(a)(2)(B)(i) of the Code, such portion of
your severance payments will not be provided to you prior to the earlier of (1) the
expiration of the six-month period measured from the date of the your “separation from
service” with the Company (as such term is defined in the Treasury Regulations issued under
Section 409A of the Code) or (2) your death. Upon the expiration of the applicable Code
Section 409A(a)(2)(B)(i) deferral period, all payments deferred pursuant to this paragraph 8
shall be paid in a lump sum to you, and any remaining payments due shall be paid as
otherwise provided herein.

 

 

 

J. McClenahan

August 6, 2007

Page Three of Three

The other terms of Letter remain in full force and effect. If you have any questions about this
change, please don’t hesitate to contact me.

Sincerely,

/s/ GEORGE H. HEPBURN III

APAC CUSTOMER SERVICES, INC.

	 	 	 	 	 
	 	ACCEPTED BY:

 	 
	 	                                              /s/ JAMES MCCLENAHAN
 	 
	 	James McClenahan 	 

	 	 	 	 	 	 	 
	 

	 	Date:Filed by Bowne Pure Compliance

 

Exhibit 10.15

PERSONAL AND CONFIDENTIAL

August 6, 2007

Mr. Mark McDermott

286 Fox Harbor Road

Cary, IL 60013

Dear Mark:

This letter amends your offer letter, dated April 12, 2004 (the “Letter”), for documentary
compliance with recent legislative and regulatory changes affecting nonqualified deferred
compensation arrangements. These amendments affect the terms of your severance benefits by
delaying payment for 6 months as necessary in the event that you are considered a “specified
employee” on the date of your separation from service and the severance benefits are considered
nonqualified deferred compensation. This change is intended to protect your severance benefits
from potential excise taxes under the new nonqualified deferred compensation arrangement rules.

Specifically, paragraph 6 of your Letter is amended by adding the following, effective upon your
execution of this letter.

“Notwithstanding the foregoing, if you are deemed at the time of your separation from
service to be a “specified employee” for purposes of Section 409A(a)(2)(B)(i) of the
Internal Revenue Code (the “Code”), to the extent delayed commencement of any portion of the
severance payments to which you are entitled under this agreement is required in order to
avoid a prohibited distribution under Section 409A(a)(2)(B)(i) of the Code, such portion of
your severance payments will not be provided to you prior to the earlier of (1) the
expiration of the six-month period measured from the date of the your “separation from
service” with the Company (as such term is defined in the Treasury Regulations issued under
Section 409A of the Code) or (2) your death. Upon the expiration of the applicable Code
Section 409A(a)(2)(B)(i) deferral period, all payments deferred pursuant to this paragraph 6
shall be paid in a lump sum to you, and any remaining payments due shall be paid as
otherwise provided herein.”

 

 

 

M. McDermott

August 6, 2007

Page Two of Two

The other terms of your Letter remain in full force and effect. If you have any questions about
this change, please don’t hesitate to contact me.

Sincerely,

/s/ GEORGE H. HEPBURN III

APAC CUSTOMER SERVICES, INC.

	 	 	 	 	 
	 	ACCEPTED BY:

 	 
	 	                                              /s/ MARK MCDERMOTT
 	 
	 	Mark McDermott 	 

	 	 	 	 	 	 	 
	 

	 	Date:Filed by Bowne Pure Compliance

 

Exhibit 10.16

PERSONAL AND CONFIDENTIAL

August 6, 2007

Ms. Pamela Schneider

25089 N. Pawnee Road

Barrington, IL 60010

Dear Pamela:

This letter amends your offer letter, dated June 2, 2005 (the “Letter”), for documentary compliance
with recent legislative and regulatory changes affecting nonqualified deferred compensation
arrangements. These amendments affect the terms of your severance benefits, by bringing the
definition of “Agreed Reason” into the safe harbor provided by Treasury Regulations, and by
delaying payment for 6 months if necessary in the event that you are considered a “specified
employee” on the date of your separation from service and any portion of your severance benefits
are considered nonqualified deferred compensation. These changes are intended to protect your
severance benefits from potential excise taxes under the new nonqualified deferred compensation
arrangement rules.

Specifically, section 8 of the Letter is replaced by the following new section 8, effective upon
your execution of this letter.

	8.	 	Except for (1) your termination of employment in connection with a “Change in Control” as
defined in the Employment Security Agreement referenced above, or (2) your termination of
employment by APAC “for cause” (defined as “(i) gross misconduct or gross negligence in the
performance of your employment duties; (ii) willful disobedience by you of the lawful
directions received from the Company or from the person to whom you directly report or of
established policies of the Company; or (iii) commission by you of a crime involving fraud or
moral turpitude that can reasonably be expected to have an adverse effect on the business,
reputation or financial situation of the Company”), or (3) your termination as a result of
your resignation from employment with the Company other than for Agreed Reason, and provided
you sign a then-current Waiver & Release Agreement, APAC will pay you severance equal to (x)
the monthly amount of your then-current Base Salary plus (y) the amount necessary to reimburse
you for payments you make in connection with your exercise of your rights under COBRA to
continue your and your dependants’ medical and dental benefits in accordance with the terms of
the Company’s welfare plans as may be in effect from time to time during each of the following
twelve (12) months following such termination.

 

 

 

P. Schneider

August 6, 2007

Page Two of Three

Resignation for “Agreed Reason” shall mean a resignation by you prior to any Change in
Control if, after giving notice to the Company within thirty days following the initial
existence of one of the following conditions and providing a thirty day opportunity for the
Company to cure the condition:

	 	(1)	 	without your written consent, (i) your duties and
responsibilities are materially reduced or diminished from those in effect on
your commencement of employment, or (ii) you no longer report to the Chief
Executive Officer of the Company, and instead are required to report to a
supervisor with materially diminished authority, duties or responsibilities
compared to that of the Chief Executive Officer of the Company, or

	 
	 	(2)	 	your base salary is reduced and not in accordance with a
compensation reduction applicable to all senior executives’ salaries generally,
or

	 
	 	(3)	 	any other material breach of the terms of the Letter or the
terms of your employment in general.

Severance payments will be made in accordance with either this agreement or the prevailing
change of control agreement, whichever is more advantageous to you; but in no event will
severance payments be made under both agreements. Such payments will be made on APAC’s
customary payroll dates in installments equal to your regular biweekly salary, less all
applicable withholding taxes. You are not required to mitigate the amount of any severance
payment provided for in this letter by seeking other employment or otherwise, nor shall the
amount of any payment or benefit provided for in this letter be reduced by any compensation,
income or benefit you may receive from any other source. In addition, no payments to you
under this letter may be subject to any offset or setoff due to any claim the Company or its
affiliates may have against you.

Notwithstanding the foregoing, if you are deemed at the time of your separation from service
to be a “specified employee” for purposes of Section 409A(a)(2)(B)(i) of the Internal
Revenue Code (the “Code”), to the extent delayed commencement of any portion of the
severance payments to which you are entitled under this agreement is required in order to
avoid a prohibited distribution under Section 409A(a)(2)(B)(i) of the Code, such portion of
your severance payments will not be provided to you prior to the earlier of (1) the
expiration of the six-month period measured from the date of the your “separation from
service” with the Company (as such term is defined in the Treasury Regulations issued under
Section 409A of the Code) or (2) your death. Upon the expiration of the applicable Code
Section 409A(a)(2)(B)(i) deferral period, all payments deferred pursuant to this paragraph 8
shall be paid in a lump sum to you, and any remaining payments due shall be paid as
otherwise provided herein.

 

 

 

P. Schneider

August 6, 2007

Page Three of Three

The other terms of Letter remain in full force and effect. If you have any questions about this
change, please don’t hesitate to contact me.

Sincerely,

/s/ GEORGE H. HEPBURN III

APAC CUSTOMER SERVICES, INC.

	 	 	 	 	 
	 	ACCEPTED BY:

 	 
	 	                                              /s/ PAMELA SCHNEIDER
 	 
	 	Pamela Schneider 	 

	 	 	 	 	 	 	 
	 

	 	Date:

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