Document:

Exhibit
10.23

 

SENIOR WHOLE HEALTH

MULTISPECIALTY GROUP PRACTCE AGREEMENT

 

This Agreement is made effective as of the 1st day of
March, 2009 (the “Effective Date”) by and between Senior Whole Health LLC (hereinafter referred to as "SWH")
with a principal place of business at 58 Charles Street, Cambridge, Massachusetts, 02141 and Phone DOCTORx, LLC, (hereinafter referred
to as "Group”) a professional corporation of physicians, each licensed to practice medicine in the Commonwealth of Massachusetts,
having an address of 200 Mill Road, Suite 350 Fairhaven, MA 02719.

WITNESSETH:

WHEREAS, SWH has been formed primarily for the purpose
of delivering covered benefits to eligible Massachusetts Medicaid and Medicare recipients who are enrolled in SWH (termed “Members”)
using a network of contracted organizations and providers; and

WHEREAS, SWH has entered into a contract with the
Centers for Medicare and Medicaid Services (“CMS”) and the Massachusetts Division of Medical Assistance (“DMA”)
to provide or arrange for such services to eligible Members; and

WHEREAS, Group is a group of physicians licensed to
practice medicine in Massachusetts; and

WHEREAS, Group represents and warrants that it has
authority to bind each of its physicians to the terms and conditions of this Agreement; and will further ensure that only physicians
who are credentialed by SWH will provide services to Members; and

WHEREAS, SWH and Group desire to enter into an agreement
under which Primary Care and Specialty Care physicians will provide certain services to Members in accordance with the terms and
conditions of this Agreement, in compliance with CMS and SWH operating policies and procedures and in compliance with all applicable
State and federal laws and regulations, and that are of a quality that is consistent with the standard of care in the Commonwealth
of Massachusetts and are rendered in an efficient and cost effective manner;

Now, THEREFORE, in consideration of the mutual covenants
herein contained, SWH and Group agree as follows:

		1.	DEFINITIONS

Definitions; Certain Rules of Construction.
Capitalized words shall have the meaning ascribed below when used in this Agreement. Except as otherwise specified, or unless the
context clearly requires otherwise, all singular forms shall be interpreted to include the plural, the word “including”
shall be construed as “including without limitation,” references to a particular statute or regulation shall include
all rules and regulations thereunder and any successor statute, regulation, or rules and any reference “to the date hereof”
shall mean the Effective Date as specified above.

		1.1.	Advance Directive means a written statement documenting a Member's instructions regarding future treatment in the event
that he or she is unable to participate in future care decisions as the result of illness, injury or other incapacity.

		1.2.	Aging Services Access Point (ASAP) means an entity organized under Massachusetts General Law (M.G.L.) c.19 §4B
that contracts with the Executive Office of Elder Affairs to manage the Home Care Program in Massachusetts and that performs various
services for and on behalf of, elderly residents of Massachusetts.

		1.3.	Agreement means this document, including any and all exhibits, attachments and amendments included herein, or later
amended hereto.

		1.4.	Appeal means a written request for formal review of an action of SWH.

		1.5.	Authorization means approval for payment by SWH.

		1.6.	Centers for Medicare & Medicaid Services (CMS) means the federal agency under the Department of Health and Human
Services of the United States government responsible for administration of the Medicare and Medicaid programs.

		1.7.	Centralized Enrollee Record (CER) means the centralized documentation maintained by SWH for each Member to assist in
the coordination of care for that Member that contains clinical, functional, social and demographic information relevant to maintaining
and promoting the Member's health and well being.

		1.8.	Clean Claim means a claim with no defect or impropriety (including any substantiating documentation) or with no specific
circumstances requiring special treatment that prevents timely payment.

		1.9.	Complex Care Need (CCN) means any condition, set of conditions, or situation that, in the judgment of SWH, requires
intensive coordination of multiple services on behalf of the Member.

		1.10.	Covered Services means those health services and other benefits, a sample of which are described and listed in Exhibit
A (Covered Services), to which a Member is entitled by virtue of his or her enrollment in Senior Whole Health.

		1.11.	Division of Medical Assistance (DMA) means the division of the Executive Office of Health and Human Services, responsible
for the administration of the Commonwealth of Massachusetts Medicaid Program, also known as MassHealth, pursuant to M.G.L. c. 118E,
Titles XVIII and XIX of the Social Security Act and other applicable laws and waivers.

		1.12.	Emergency Condition means a medical condition that manifests itself by acute symptoms of sufficient severity, including
severe pain, such that a prudent lay person who possesses an average knowledge of health and medicine, could reasonably expect
the absence of immediate medical attention to result in: (a) placing the health of the individual in serious jeopardy; (b) serious
impairment to bodily functions; or (c) serious dysfunction of any bodily organ or part.

		1.13.	Evidence of Coverage (EOC) means the document that describes a Member’s Covered Services, defines SWH’s
obligations and a Member’s rights and responsibilities.

		1.14.	Executive Office of Elder Affairs (EOEA) means the Massachusetts Secretariat that administers the Massachusetts Home
Care Program, Title III and various social and nutrition services on behalf of the commonwealth of Massachusetts.

		1.15.	Geriatric Support Services Coordinator (GSSC) means an employee of an ASAP who has been certified by SWH as meeting
its qualifications to participate as part of a Primary Care Team.

		1.16.	Group means the entity referenced above and each of the professional providers who, during the Term of this Agreement,
are employees, owners, partners, principals, shareholders or agents of Group.

		1.17.	Individualized Care Plan (ICP) means a detailed written description of the scope, frequency and duration of Covered
Services to be provided by SWH to a Member.

		1.18.	Initial Assessment means a comprehensive assessment of a Member that includes: (a) an evaluation of Member clinical,
functional, nutritional and physical status; (b) a determination of Member’s Advance Directive and service preferences; (c)
the medical history of the Member, including relevant family members; (d) a screening for potential mental-health issues including
tobacco, alcohol and drug use; (e) an assessment of the Member's need for long term care services, including the availability of
informal support; and (f) specific elements of the Minimum Data Set.

		1.19.	MassHealth means the Massachusetts Medicaid program administered by the DMA.

		1.20.	MassHealth Eligible Recipient means a person enrolled in MassHealth, eligible for MassHealth Standard benefits and eligible
to enroll in SWH.

		1.21.	Medically Necessary means those medical services which (a) are essential to prevent, diagnose, prevent the worsening
of, alleviate, correct or cure medical conditions that endanger life, cause pain or suffering, cause physical deformity or malfunction,
threaten to cause or aggravate a handicap, or result in illness or infirmity of a Member; (b) are provided in an appropriate facility
or location and at the appropriate level of care for the treatment of the Member’s medical conditions; (c) are provided in
accordance with generally accepted standards of medical practice; and (d) are not provided primarily for the convenience of the
Member.

		1.22.	Medicare means Title XVIII of the Social Security Act, the federal health insurance program administered by the Centers
for Medicare & Medicaid Services.

		1.23.	Member means a MassHealth Eligible Recipient who voluntarily enrolls with SWH, for whom a premium is paid to SWH by
DMA and CMS and who is thereby entitled to receive Covered Services and who has chosen or been assigned a PCP as his or her primary
care physician.

		1.24.	Ongoing Assessment means a periodic re-evaluation of a Member conducted after the Initial Assessment to monitor and
assess a Member’s clinical, functional and nutritional status.

		1.25.	Participating Provider means a physician, hospital, skilled nursing facility, home health agency, ASAP or any other
duly licensed institution or health professional employed by or under contract with SWH to provide Covered Services to Members

		1.26.	Primary Care Physician (PCP) means a physician who is a Participating Provider selected by or on behalf of a Member
to provide and coordinate the provision of Covered Services to the Member, to initiate and monitor referrals to Participating Providers
when Medically Necessary, to participate in and provide leadership to the Member’s Primary Care Team if a Primary Care Team
is established by SWH and to meet all of the PCP requirements, including those set forth in section 2 below.

		1.27.	Primary Care Team (PCT) means a group of Participating Providers established by SWH which consists of at least a PCP,
a GSSC and a SWH Nurse who work together to assure effective coordination and delivery of Covered Services to Members with CCNs.

		1.28.	Provider Network means the network of SWH Participating Providers.

		1.29.	Skilled Nursing Facility (SNF) means an institution which is primarily engaged in providing skilled nursing care and
related services for residents who require medical or nursing care, or rehabilitation services for the rehabilitation of injured,
disabled, or sick persons, which is not primarily for the care and treatment of mental diseases; has in effect a transfer agreement
with one or more hospitals; and meets the Medicare and Medicaid participation requirements for a SNF.

		1.30.	Specialty Care Physician (SCP) means a licensed physician who specializes in a medical practice or subspecialty, other
than or in addition to those listed in the requirements for a Primary Care Physician and who is able and willing to meet all of
the SCP requirements, including those set forth in section 2 below.

		1.31.	State means the Commonwealth of Massachusetts.

		1.32.	SWH Affiliate means an entity that controls, is controlled by, or is under common control with Senior Whole Health.

		1.33.	Telemedicine Covered Services means remote assessment and treatment of patients by a clinician who is located remotely
from the patient and has the ability to conduct bi-directional audio and visual communications. The patient is located at a healthcare
facility with capable health care providers on site.

		1.34.	Urgent Care means medical services required promptly to prevent impairment of health due to symptoms that do not constitute
an Emergency Condition, but that are the result of an unforeseen illness, injury, or condition for which medical services are immediately
required. Urgent Care is appropriately provided in a clinic, physician’s office, or in a hospital emergency department if
a clinic or physician’s office is inaccessible. Urgent Care does not include primary care services or services provided to
treat an Emergency Condition.

		2.	FUNCTIONS AND DUTIES OF GROUP

		2.1.	Non Discrimination. Group shall provide the same quality of care to Members as provided to other patients and shall
ensure access on the same basis as for all other non-Members. Group may only deny, limit or condition the provision of services
to a Member on the same grounds as it denies, limits or conditions the provision of such services to other patients.

		2.2.	Provision of Covered Services. Group shall (a) provide and arrange the provision of Medically Necessary Covered Services
to Members and (b) be responsible for the coordination of Covered Services to its Members. Group shall provide Covered Services
to Members in a culturally competent manner, including Members with limited English proficiency; limited reading skills and Members
with diverse cultural and ethnic backgrounds. Covered Services shall be provided in accordance with generally accepted standards
of care and in accordance with the terms and conditions of the Agreement, the Member’s Evidence of Coverage and the Provider
Manual.

		2.3.	Coverage. Group shall make best efforts to coordinate all Emergency Condition care, through a 24-hour coverage plan.
Group shall make arrangements to ensure 24-hour-a-day, seven-days-a week access to physician consultation, at least by telephone.

		2.4.	Emergency Services. Except in an emergency, Group shall not treat Members without appropriate Authorization or referral
which is provided in accordance with the policies and procedures of this Agreement and the Provider Manual. Group shall not be
required to seek SWH Authorization before providing Medically Necessary Emergency Services, but shall notify SWH within one (1)
business day of provision of such services.

		2.5.	Visit Access. Group shall make nonsymptomatic office visits available to Members within thirty (30) calendar days of
the Member’s request. Examples of non-symptomatic office visits include well and preventive-care visits for Covered Services,
such as annual physical exams or immunizations. Group shall make Urgent Care and symptomatic office visits available to Members
within forty eight (48) hours of Member’s request. A symptomatic office visit is an encounter associated with the presentation
of medical symptoms or signs, but not requiring immediate attention. Examples include recurrent headaches or fatigue.

		2.6.	Notification of Non-Covered Services. Group and SWH acknowledge that a Member may request certain services which are
not Covered Services or for which no Authorization has been provided. If a Member presents to Group requesting services but lacking
a necessary referral or Authorization, Group shall, prior to rendering such services, contact the Member’s PCP or SWH in
order to obtain a referral or Authorization for such requested treatment. If requested services are not Covered Services, the Member
may be held financially responsible. Prior to holding a Member financially responsible for any such services, however, Group must
(a) advise the Member, in writing that SWH will not pay for the services and that the Member himself or herself will be financially
responsible for the services; and (b) obtain the Member’s signed consent for such financial responsibility.

		2.7.	Appeals. Group, acting on behalf of a Member and with the Member’s written consent, may file an Appeal. A Member
may Appeal a decision by SWH to deny, terminate, suspend, or reduce services. In accordance with 42 C.F.R. 422.561, a Member may
also Appeal SWH’s delay in approving, providing or arranging for a Covered Service.

		2.8.	Provision of Telemedicine Covered Services. Group shall provide all appropriate Telemedicine Covered Services to Members
in SNFs where Group provides services. Telemedicine services will be restricted to those SNFs mutually agreed on by the parties.

		2.8.1.	Group shall promptly notify the Member’s PCP, by forwarding records to SNF, of the outcome
of all services provided to Member to allow Member’s PCP to evaluate the outcome of the telemedicine Covered Services and
to coordinate Member’s further medical care. No authorizations are needed for Telemedicine Covered Services; rather the services
shall be rendered at the request of the staff of the SNF where the Member is a resident or a patient. Telemedicine Covered Services
shall be provided in accordance with generally accepted standards of care, in accordance with the terms of this Agreement and the
Provider Manual.

		2.8.2.	Group shall make available a Telemedicine call center staffed by credentialed physicians during
the hours of 5:00 p.m. to 11:00 p.m. Monday through Friday and 10:00 a.m. to 7:00 p.m. Saturday and Sunday. Each Telemedicine call
will be triaged to determine whether the patient can be treated through the Telemedicine call or needs to be transferred to a hospital
emergency room.

		2.8.3.	Orders for laboratory tests, radiographic studies, and other diagnostic tests will be faxed to
SNF by Group.

		2.8.4.	A record of each Telemedicine encounter will be faxed to SNF. The encounter record shall be incorporated in the Member’s
medical record by SNF.

 

PCP Responsibilities

The following terms and conditions shall apply to any Group
Participating Provider who is a PCP.

		2.9.	Panel Closure. PCP shall accept all Members who select the PCP as their Primary Care Physician during the term of this
Agreement on the same basis as all other patients. If PCP closes his or her panel to all new patients, PCP may exclude Members
who are not currently PCP’s patients. However, existing PCP patients may be included in the PCP’s panel at the time
that they become Members. Group shall make best efforts to notify SWH at least ninety (90) days prior to closing the panel of any
PCP who participates in SWH to new Members.

		2.10.	Referrals. PCPs shall only make referrals to Participating Providers in accordance with SWH policies and procedures.
PCP shall use its best efforts to (a) request Authorization at least five (5) days prior to the date of service for services requiring
Authorization, (b) evaluate the outcome of services provided, and (c) continue to coordinate the provision of Covered Services
after a referral has been made.

		2.11.	Care Coordination. Except in cases where a Member presents with an Emergency Condition, PCP will coordinate all clinical
services provided to Members assigned to PCP and shall authorize Medically Necessary inpatient hospitalization, specialty care
referrals and other Covered Services, in accordance with the terms and conditions of the Provider Manual. PCP shall make best efforts
to coordinate all Emergency Condition care, through a 24-hour coverage plan. PCP shall make arrangements to ensure 24-hour-a-day,
seven-days-a week access to physician consultation, at least by telephone.

		2.12.	Member Advance Directives. PCP shall assist SWH in (a) documenting and complying with Members Advance Directive and
wishes for future treatment and health care decisions and (b) assisting the Member in designating a health care proxy.

SCP Responsibilities

The following terms and conditions shall apply to any Group
Participating Provider who is a SCP.

		2.13.	Provision of Covered Services. SCP shall provide all appropriate Covered Services to Members that are requested solely
upon referral by Member’s PCP or SWH. SCP shall provide the same quality of care to Members as SCP provides to other patients
and shall ensure access on the same basis as for all other SCP patients. SCP shall promptly notify PCP of the outcome of all services
provided to Member to allow PCP to evaluate the outcome of the referred services and coordinate Member’s further medical
needs. Except in an emergency, SCP shall not treat Members without appropriate Authorization or referral. Covered Services shall
be provided in accordance with generally accepted standards of care, in accordance with the terms and conditions of this Agreement
and the Provider Manual.

		2.14.	Women’s Health Care Services. Notwithstanding the terms of section 2.12, an SCP practicing in the field of Gynecology
or Obstetrics and Gynecology may perform one routine annual gynecological exam and Pap smear for any female Member without a referral
or Authorization from SWH or Member’s PCP.

		2.15.	Specialist Referrals. SCP will not refer Member for additional services without the prior consent of the Member’s
PCP and SWH. SCP will not refer Member to any provider who is not a Participating Provider for services unless prior approval is
obtained from SWH. SCP shall promptly notify Member’s PCP of the outcome of all services provided to Member to allow PCP
to evaluate the outcome of the referred services and coordinate Member’s further medical needs.

Compliance with Agreement

The following terms shall apply to all Group Participating
Providers.

		2.16.	Procedural Compliance. Group shall comply with SWH operating policies, procedures, rules, regulations, medical policies,
guidelines, utilization management programs, quality management programs, risk management programs, including but not limited to
Authorization requirements and care coordination practices.

		2.17.	CMS and MassHealth Compliance. Group shall comply with Medicare and Medicaid laws, rules, regulations, reporting requirements
and CMS instructions and all applicable Medicare and MassHealth operating procedures, rules, regulations, medical policies
and billing guidelines.

		2.17.1.	Group understands that SWH oversees and is accountable to CMS for any functions or responsibilities that are described in the
Medicare Advantage regulations.

		2.17.2.	Group will submit any necessary data required for SWH to comply with CMS reporting requirements in CFR 422.516 and 422.257.

		2.17.3.	Group understands that all SWH delegated functions will adhere to CMS delegation requirements, including all provider contract
requirements as described within the CMS and Medicare Advantage regulations.

		2.18.	Medical Records. Group shall maintain medical records for each Member in accordance with the standards of the profession
and generally accepted standards of care. Group shall contribute to and help maintain the CER in accordance with section 4.1 of
this Agreement including providing the results of the Initial Assessment and Ongoing Assessments. Group shall provide copies of
Member medical records as required by SWH for its “health care operations” activities, as that phrase is defined under
HIPAA. Such activities include maintaining the currency of the CER, utilization management, quality management, claims payment,
patient treatment, authorized research or regulatory compliance. In the event that a written release, consent, or authorization
is required, by law or regulation, Group shall obtain such release prior to releasing information, records or reports. All records
required under the terms of this Agreement shall be maintained for a minimum of ten (10) years or as required by law, whichever
is longer.

		2.19.	Confirmation of Eligibility. Group shall be entitled to rely on a valid telephonic or internet notice from SWH that
an individual is a Member and is eligible to receive Covered Services, except as provided in section 5.6, provided Group confirms
eligibility with SWH on the date of service.

		2.20.	Warranties. Group represents and warrants that each Participating Provider covered under this Agreement:

		2.20.1.	Is appropriately licensed by the Massachusetts Board of Registration in Medicine;

		2.20.2.	Is either board-certified or board-eligible in Family Practice or Internal Medicine or is further certified in Gerontology
or Geriatric Medicine with annual continuing medical education units in geriatric practice; (for PCP)

		2.20.3.	Is either board certified or board eligible to provide the type and range of clinical care normally provided in SCP’s
practice; (for SCP)

		2.20.4.	Has at least two years’ experience in the care of persons over the age of 65;

		2.20.5.	Is a provider in good standing with the Medicare and MassHealth programs; and

		2.20.6.	Has not, nor have any of their employees, been convicted of criminal offenses related to their involvement in Medicaid, Medicare,
other health insurance or healthcare programs, or social service programs under Title XIX of the Social Security Act and have not
been sanctioned by any of those entities.

		2.21.	Covenants. Group covenants that at all times during the term of this Agreement:

		2.21.1.	Each of its PCPs and SCPs shall maintain licensure, board registration or eligibility status;

		2.21.2.	Group shall notify SWH immediately in case of any notice of any (a) suspension, revocation or non renewal of medical licensure
for any PCP or SCP; (b) loss of board eligibility or board certification for any PCP or SCP; or (c) denial, exclusion, or suspension
of participation status with the Medicare or Medicaid programs;

		2.21.3.	Each PCP or SCP shall comply with all applicable Medicare and Medicaid laws and regulations and CMS instructions governing
the provision of services hereunder;

		2.21.4.	Each PCP or SCP shall participate in reasonable continuing education programs sponsored by SWH or other recognized sources
to ensure they are knowledgeable about and sensitive to the health care needs of Members; quality management activities and requirements;
underutilization and overutilization of services; and available resources including community, specialty and ancillary services;

		2.21.5.	Each PCP or SCP will allow SWH to include his/her name, specialty, address, office hours, languages (other than English) spoken
by providers or by skilled medical interpreters and whether translation services are available in any listing of Participating
Providers;

		2.21.6.	Each PCP or SCP, at his/her sole cost and expense, throughout the entire term of this Agreement, shall maintain a policy of
professional malpractice liability insurance with a licensed insurance company admitted to do business in the Commonwealth of Massachusetts
or a cooperative corporation operating in compliance with the laws of the Commonwealth, in a minimum amount of one million dollars
($1,000,000) per claim and three million dollars ($3,000,000) annual aggregate to cover any loss, liability or damage alleged to
have been committed by PCP or SCP, PCP’s or SCP’s agents, servants or employees. Where coverage is maintained on a
claims-made basis, Group shall cause each of its PCPs or SCPs to ensure that appropriate tail coverage shall be secured for a period
of at least seven (7) years after termination of this Agreement;

		2.21.7.	Group shall make all books and records pertaining to the goods and services furnished under the terms of this Agreement, available
for inspection, examination, or copying by CMS and DMA; and,

		2.21.8.	Group shall immediately notify SWH if there is a change in its PCP’s or SCP’s insurance coverage.

		2.22.	Enforcement of Provisions. Group shall ensure that each of its PCPs or SCPs that participates in SWH complies with the
terms of this Agreement.

		2.23.	Credentialing Compliance. Group shall ensure that each of its eligible PCPs or SCPs SWH submits a credentialing package
to SWH or its designated credentialing agent within either ten (10) days of the Effective Date or thirty (30) days of the physician’s
date of hire or affiliation, as the case may be. Group shall use its best efforts to submit a new physician’s credentialing
materials to SWH prior to his or her hire or affiliation. Group shall not allow any of its PCPs or SCPs who are not credentialed
by SWH to provide services under this Agreement unless a Member presents with an Emergency Condition. In the event a physician
of Group does not meet SWH’s credentialing or recredentialing requirements, SWH shall have the option in its sole discretion
to terminate this Agreement in accordance with section 6.2.3 or require that Group enjoin that physician from providing services
to Members. Group shall supply SWH will a list of physicians in Group upon execution of this Agreement and upon reasonable request.

		2.24.	Notification of Resignation from Group. Group shall make best efforts to provide SWH with written notice of a PCP’s
or SCP’s termination of his or her affiliation with Group at least thirty (30) days prior to such termination. In the event
PCP’s or SCP’s termination is effective in a time period shorter than thirty (30) days Group shall provide such written
notice to SWH immediately.

		2.25.	Provision of Data. As necessary, Group shall work with SWH to provide data and/or medical records as appropriate for
SWH to conduct medical record reviews and compile information for purposes of participating fully in initiatives related to HEDIS
measures and other quality of care initiatives promoted by state or federal agencies or other organizations with which SWH conducts
business.

		2.26.	Use of Name. Group shall permit SWH to use its name and or the names of its Participating Providers covered under this
Agreement in promotional materials, directories and other communications to the public or others regarding the services provided
through this Agreement.

		3.	FUNCTIONS AND DUTIES OF SWH

		3.1.	SWH Operations. SWH shall develop and implement such policies and procedures that will allow Group to determine Member
eligibility for Covered Services. These procedures shall include, at a minimum: (a) requirements that Members present their SWH
identification cards; (b) processes for telephone access to SWH during normal business hours; (c) processes for electronic or telephone
access to Member eligibility information twenty four (24) hours per day; and (d) processes for notifying Group of any and all Members
who have selected a Group PCP as their PCP on a periodic basis. By the 10th of each month, SWH shall generate a monthly
list of Members who either reside in or are patients in each SNF where Group provides Telemedicine Covered Services.

		3.2.	SWH Evidence of Coverage. SWH shall make best efforts to ensure that Members and caregivers understand the availability
of Covered Services under the terms of the SWH Evidence of Coverage and that Members comply with the terms of the Authorization
process.

		3.3.	Operating Authority. SWH shall maintain all required licenses and certifications and shall comply with all contractual
requirements of participation in the Medicare and Medicaid programs.

		3.4.	SWH Provider Network. SWH shall develop and maintain a network of Participating Providers of sufficient variety and
geographic distribution to provide Covered Services to Members in the SWH service area.

		3.5.	SWH Provider Directory. SWH shall maintain appropriate provider directories and shall provide copies of such directories
to Group upon request. SWH shall include Group PCPs and SCPs in such directories on the same basis as other similarly Participating
Providers.

		3.6.	SWH Policies and Procedures. SWH shall keep Group informed, on a timely basis, of all SWH referral policies and other
policies and procedures that will affect Group. SWH shall periodically provide updates to the Provider Manual. Except as required
by law or regulation, SWH shall not enforce changes to the Provider Manual for a period of sixty (60) days following publication
of updates. In case of conflict between this Agreement and the Provider Manual, this Agreement shall prevail.

		3.7.	SWH Contacts. SWH shall provide a list of telephone numbers through which Member eligibility, benefits and Authorizations
can be verified. Contact telephone numbers and resources are listed in the Provider Manual.

		3.8.	Compliance with CMS and MassHealth Contract. SWH shall comply with all terms and conditions of the agreement between
CMS, MassHealth and SWH and all applicable Medicare Advantage Special Needs Program regulations. SWH represents it is ultimately
responsible to CMS for the performance of all services.

		4.	SHARED DUTIES AND RESPONSIBILITIES

		4.1.	Access to the CER. The CER is maintained by SWH for each Member; electronic access to the record or the information
contained therein may be granted to providers in accordance with SWH policy and procedures. The CER shall include the following:

		4.1.1.	Member demographic information including but not limited to name, address, date of birth, phone numbers and emergency contacts;

		4.1.2.	Caregiver information including but not limited to name, address and phone numbers;

		4.1.3.	Member Advance Directive and health care proxy, if applicable;

		4.1.4.	Information on Member Initial Assessments, Ongoing Assessments and Individual Care Plans;

		4.1.5.	Covered Services reimbursed, including date of service, provider and diagnosis and procedure codes;

		4.1.6.	Prescriptions filled;

		4.1.7.	Reported allergies and special dietary needs.

		4.2.	Care Management. SWH shall coordinate the care management process for each Member. SWH shall coordinate and schedule
care management activities for all Members including, but not limited to, notifying each Group PCP of the need to complete regularly
scheduled Initial Assessments or Ongoing Assessments, organizing and convening the PCT, documenting and transmitting ICPs and other
required documents, ensuring Member consent to the plan articulated in the ICP for any Member with a CCN.

		4.3.	Member Assessment. Group shall complete, or cause to be completed, within thirty (30) days of enrollment, a PCP Assessment
Form for each new Member that selects a Group PCP as his or her PCP. Group shall update or cause to be updated, the PCP Assessment
at such intervals as may be necessary based on the Member’s health care status. SWH shall notify Group PCP of the need to
conduct any Initial Assessment or Ongoing Assessment.

		4.4.	Assessment Frequency. Ongoing Assessments shall be scheduled by SWH with at least the following frequency:

		4.4.1.	Once every six (6) months for Members without CCNs;

		4.4.2.	Once every three (3) months for Members with CCNs;

		4.4.3.	Upon a significant change in status for any Member.

		4.5.	Convening a PCT. The Primary Care Team shall consist of, at a minimum, the Member’s PCP, a GSSC, a behavioral
health provider, if necessary and the SWH Care Manager. Other Participating Providers will be included in the PCT as necessary.
The PCP may recommend participation by behavioral health or other Participating Providers and SWH shall make best efforts to incorporate
those providers in the PCT. SWH shall coordinate with the PCT to create an ICP for each Member with a CCN and in conjunction with
the PCT, will periodically review and modify the ICP. The ICP shall include scope, frequency and duration of Covered Services provided
to a Member and measures to track progress and success in meeting the ICP goals.

		4.6.	Primary Care Team Participation. Each Group PCP shall participate in and provide clinical leadership to the Primary
Care Team if a PCT is established by SWH to help coordinate provision of Covered Services to Members who have been determined to
have CCNs.

		4.7.	ICP Reviews. Each Group Participating Provider who is a PCP shall review and approve the final ICP prepared by SWH and
shall notify SWH of any concerns with the ICP within thirty (30) days of receipt.

		4.8.	Coordination of Benefits and Third Party Liability. SWH and Group will comply with generally accepted practices and
procedures for coordination of benefits and third party liability recovery. Group shall collect information concerning duplicate
coverage, workers compensation and personal injury liability at the time of admission or other Service and provide such information
to SWH in a timely manner. In a case where it is determined that a third party is primarily responsible for the payment for what
would otherwise be Covered Services, Group will bill the primary payer directly. Any payments received and the rights to such payments,
from third parties responsible for payment of such services provided by Group shall be the property of Group. If SWH is secondary
under Coordination of Benefits principles, SWH’s payment shall be limited to the amount, which, together with the amount
remitted by the primary payer, equals the compensation due to Group under this Agreement.

		4.9.	Patient Confidentiality and HIPAA Compliance. Each party shall maintain the accuracy and confidentiality of Members’
medical records and information including the CER. The parties recognize and acknowledge that they are each “covered entities”
as that term is defined by HIPAA and agree to comply with the obligations imposed on such entities by HIPAA, as well as any and
all other federal and State laws regarding confidentiality of Member records, including without limitation the Health Insurance
Portability and Accountability Act of 1996 (HIPAA) as implemented in 45 C.F.R. parts 160 and 164 and applicable state law. Each
party shall maintain written policies and procedures designed in order to comply with those laws. Each party shall take reasonable
steps to ensure the physical security of medical records, including the CER, personal data or other confidential information under
its control. Such measures may include, but are not limited to: fire protection, protection against smoke and water damage, alarm
systems; locked files, guards, or other devices reasonably expected to prevent loss or unauthorized removal of manually held data;
passwords, access logs, badges, or other methods reasonably expected to prevent loss or unauthorized access to electronically or
mechanically held data by ensuring limited terminal access; limited access to input documents and output documents; and design
provisions to limit use of Member names. Further, each party will train its respective employees having involvement with personal
data or other confidential information regarding their obligations relating to confidentiality.

		4.10.	Complaints. Each party shall comply with the Complaint policy as outlined in the Provider Manual.

		4.11.	Mutual Indemnification. Each party shall indemnify and hold harmless the other party, its directors, officers, agents
and employees from and against any and all claims, losses, damages, liabilities, penalties and other obligations and expenses (including,
without limitation, reasonable attorneys’ fees), whether or not suit is brought, arising out of, or in connection with, the
acts or omissions of the party and any of its employees or agents, except to the extent that such damages arose from the negligence
or intentional misconduct of the party being indemnified. The foregoing indemnity provision shall survive the expiration or termination
of this Agreement.

		4.12.	Telemedicine Facilities. Once every month, or at a time mutually agreed upon by the parties, the parties will review
the list of SNFs where Telemedicine Covered Services are provided. Any changes to the list shall be agreed to by both parties and
communicated in writing.

		5.	BILLING AND CLAIMS

		5.1.	Claims Submission. Group shall submit claims for Covered Services using applicable standard coding and billing methodology,
including, HCPCS, CPT-4 and ICD-9 or successor coding and form CMS 1500. Group shall submit claims payable by SWH under this Agreement
directly to SWH. Claims shall be submitted with the same information required for reimbursement under the Medicare and Medicaid
programs. The Provider Manual contains additional information concerning claims submissions and payments.

		5.2.	Timely Submission. Group shall make best efforts to submit claims for services rendered to Members within sixty (60)
days from the date of service. SWH shall have no liability to reimburse claims submitted beyond ninety (90) days of the date of
service.

		5.3.	Claims Payment. SWH shall reimburse Group in accordance with the rates and terms set forth in Exhibit B attached hereto.
Reimbursement will be paid within sixty (60) days of receipt of Group’s Clean Claim submitted in accordance with the terms
of this Agreement and the Provider Manual.

		5.4.	Co-payments and Coinsurance. If SWH is required to implement co-payments, deductibles, or coinsurance, Group shall be
required to collect such co-payments, deductibles or coinsurance from Members for all applicable Covered Services.

		5.5.	Hold Harmless. In no event, including non-payment by SWH, insolvency of SWH, or breach of this Agreement by SWH, shall
Group bill, charge, collect a deposit from, seek reimbursement from or have any recourse against CMS, Medicaid, a Member, or other
persons other than SWH, for covered Services provided pursuant to this Agreement. Group shall accept as payment in full that reimbursement
tendered by SWH.

		5.6.	Retroactive Member Termination. If CMS or MassHealth retroactively terminates a Member, SWH shall have no liability
for claims for Covered Services after the effective date of disenrollment. If alternative coverage is available for the retroactive
disenrollment period, SWH shall make best efforts to assist Group in efforts to collect payment from the responsible party.

		5.7.	Benefit Continuation. Group agrees that in the event SWH is declared insolvent or otherwise ceases operations benefits
to Members shall continue through the period for which capitation has been paid to SWH and benefits to Members confined in any
hospital on the date of insolvency or other cessation of operations will continue until Members’ discharge. Group shall submit
claims for Covered Services provided to Members during such period for which the capitation has been paid to SWH on the same basis
as all other claims.

		5.8.	Claim Adjustments and Appeals. In the event that a claim for Covered Services is denied by SWH, Group may Appeal such
claim to SWH within ninety (90) days of the date of denial in accordance with the procedures articulated in the Provider Manual.
All claims shall be considered final unless adjustment is requested, in writing, by either party within ninety (90) days after
receipt of invoice or payment.

		5.9.	Charge Audits. SWH shall have the right to conduct periodic charge audits of Group’s records with respect to claim
reimbursement and the care provided to Members. Group will cooperate with and provide all information necessary to conduct such
audits in accordance with reasonable audit policies and procedures. Group shall provide reasonable access to requested records
within thirty (30) days of SWH notification to Group of the need for such audits. Group shall have right to review all audit findings
and may appeal audit findings. SWH will comply with Group’s reasonable audit policies and procedures. SWH shall conduct all
audits at it own expense and in a manner that does not interfere with Group’s operations. Group shall have the right to review
all audit findings and may appeal audit findings in accordance with the Provider Manual.

		5.10.	Offset. SWH shall have the right to offset against any payments due to Group under the terms of this Agreement, any
amounts due from Group to SWH.

		6.	TERM AND TERMINATION

		6.1.	Term. This Agreement shall commence on the Effective Date and shall continue for a period of one year and shall be automatically
renewed for successive one (1) year terms unless either party gives written notice of nonrenewal at least ninety (90) days prior
to the expiration of the then current term (the “Term”). This Agreement may be terminated prior to expiration of the
Term in accordance with section 6.2.

		6.2.	Termination. This Agreement may be terminated upon the happening of any of the following events (an “Event of
Termination”):

		6.2.1.	By either party, without cause, upon sixty (60) days written notice;

		6.2.2.	By SWH, immediately upon written notice to Group in the event of: (a) Group’s failure to meet the provisions of this
Agreement, including reporting and disclosure requirements; (b) allegations of fraud or misrepresentation on the part of Group,
(c) Group’s loss of Medicare or Medicaid qualification, (d) imposition of sanctions by the Office of the Inspector General
or any State or federal agency against Group, (e) SWH’s termination of its contract with CMS and MassHealth;

		6.2.3.	By SWH, with respect to any PCP or SCP of Group in the event of; (a) PCP’s or SCP’s loss of Medicare or Medicaid
qualification, (b) imposition of sanctions by the Office of the Inspector General or any State or federal agency against PCP, (c)
loss, limitation, or suspension of any PCP's or SCP’s license, hospital privileges or medical staff membership, (d) serious
disciplinary action by the Board of Registration in Medicine against PCP or SCP, (e) issuance of an adverse report by the National
Practitioner Data Bank against PCP or SCP, or (f) failure to meet SWH’s credentialing or recredentialing requirements;

		6.2.4.	By SWH or Group, for cause, if the other party fails to comply with any material term of this Agreement (except for the terms
in section 6.2.2 or 6.2.3) upon sixty (60) days written notice to the other party, however this termination notice shall not take
effect if the breach is cured within the notice period to the satisfaction of the non-breaching party.

		6.2.5.	By Group, immediately, upon written notice to SWH in the event: (a) SWH no longer qualifies for reimbursement or participation
in either the Medicare or Medicaid programs or (b) SWH terminates its contract with CMS or MassHealth.

		7.	PROPRIETARY INFORMATION

The generation and maintenance of Member medical records,
(including “protected health information” as that term is defined by HIPAA), shall be governed by those provisions
of this Agreement addressing confidentiality of such information. Each party recognizes, however, that due to the nature of this
Agreement, it will additionally have access to information of a proprietary nature owned by the other party, including, without
limitation, plans, financial analyses, computer programs (whether or not completed or in use), operating manuals, forms, contracts,
policies, procedures and other information used for the other party's operations or administration. Each party acknowledges and
agrees that all such information constitutes confidential and proprietary information of the other party and agrees to keep such
information in strictest confidence. Each party hereby waives any and all right, title and interest in and to such proprietary
information of any other party and agrees to return all copies of such proprietary information and information related thereto
to the other, at the other's expense, upon the expiration or termination of this Agreement.

Nothing within this or any other agreement between
the parties shall be construed to alter, negate change, waive, or rescind PhoneDOCTORX, U.S. patents, and patents pending, regarding
its services, protocols, systems and/or service.

Each party acknowledges and agrees that the remedies
at law for any breach of this Section 7 would be inadequate and agrees that in addition to any remedy at law which it may have,
the other party may be granted temporary, preliminary and permanent injunctive relief in any proceeding which may be brought to
enforce such provisions, without the necessity of posting a bond as security or proof of actual damage.

		8.	MISCELLANEOUS

		8.1.	Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of
Massachusetts, without regard to choice of law principles and all applicable federal and State regulations.

		8.2.	Amendment. This Agreement may not be amended or modified except by a written document executed by both parties. Notwithstanding
the foregoing, SWH may amend this Agreement to meet CMS regulatory requirements by providing written notice to MSC of the required
change with the relevant regulatory reference.

		8.3.	Scope of Agreement. This Agreement contains the entire agreement between the parties. No prior agreement, promise, negotiations
or representation, oral or written, relating to the subject matter of this Agreement shall be of any force or effect, except to
the extent it is set forth in this Agreement or any amendment hereto.

		8.4.	Federal Funds. SWH hereby notifies Group that payments received under this Agreement are from federal funds. Group is
are obligated to comply with laws applicable to individuals and entities receiving federal funds, including but not limited to
(a) the Civil Rights Act of 1964 (b) the Age Discrimination Act of 1975 and (c) the Americans with Disabilities Act.

		8.5.	Access to Records. Group recognize that SWH may be required to make available, upon written request by the Secretary
of the United States Department of Health and Human Services or the Comptroller General of the United States or any of their respective
duly authorized representatives and the Department of Public Health, Commonwealth of Massachusetts, this Agreement and the books,
documents and records related to the nature and extent of the cost incurred by SWH in the performance of services to Members. Group
shall cooperate, assist, provide information and make any records required by any federal or State entity, including medical records,
bills and other documentation arising from services provided hereunder, available for audit or inspection for a period of ten (10)
years following completion of the services to be performed under this Agreement or completion of any audit initiated by a State
or federal entity, whichever is later. In the event Group terminates its relationship with SWH, Group understand it is responsible
for ensuring that the records are available to CMS, MassHealth and other governmental agencies as required by law.

		8.6.	Assignment. Neither party may assign this Agreement other than to a SWH Affiliate or the successor to SWH, by assignment,
merger or otherwise or delegate any of the duties hereunder without the prior written consent of the other. Such consent shall
not be unreasonably withheld.

		8.7.	Waiver. No failure by any party to insist upon the strict performance of any covenant, agreement, term or condition
of this Agreement or to exercise any right or remedy hereunder shall constitute a waiver. The waiver of any breach of this Agreement
shall not be deemed to waive any other breach.

		8.8.	Signatory Authority. Each signatory hereto represents to the other that he or she is authorized to execute this Agreement
on behalf of their principal and has authority to perform its undertakings herein.

		8.9.	Validity of Agreement. The invalidity, illegality or unenforceability of any provision of this Agreement, by statute,
Court or otherwise, shall not affect the validity, legality or enforceability of any other provision of this Agreement, which shall
remain in full force and effect.

		8.10.	Headings. The headings, section numbers and paragraph numbers contained in the Agreement are for reference only and
not intended to have any substantive significance in interpreting this Agreement.

		8.11.	Notices. All notices and communications required or permitted hereunder shall be in writing and shall be sent by Federal
Express (or another recognized, overnight courier service) or by certified mail, return receipt requested, postage prepaid and
addressed to the relevant party at the address set forth below. Any such notice shall be deemed given: (a) if given by overnight
courier, on the earlier of the date of actual delivery or the next business day following deposit, or (b) if given by certified
mail, on the earlier of the date of actual delivery or the third business day following deposit with the US Mail System. A party
hereto may change the address to which notices may be sent to it hereunder by providing notice thereof in the manner provided by
this section. Effective upon the date of execution of this Agreement and until amended, the addresses for notice are as follows:

	If to Group:	If to SWH:
	Phone DOCTORx, LLC	58 Charles Street
	200 Mill Rd, Ste 350	Cambridge, MA 02141
	Fairhaven, Ma 02719	 
		 
	Attention: Paul Bulat, MD	
        Attention: Chief Operating
        Officer

         

         

 

		8.12	Force Majeure. Neither party shall be liable to the other for failing to perform any of the services required herein
as a result of a strike, fire, shortage of materials, legal act of a public authority, unavoidable casualty, civil disorder, riot,
insurrection, war or other extraordinary cause beyond their reasonable control (not including, in any event and without limitation,
such party's financial inability to perform) and for so long as such event continues and for a reasonable period of time thereafter,
except that neither party shall be entitled to the protection of this section 8.12 if performance of such services is possible
using best efforts.

		8.13	Independent Medical Judgment. The parties acknowledge and agree that the services of SWH shall in no way grant SWH any
control or discretion over the medical methods, procedures or practices utilized by Group or Group Participating Providers nor
does it authorize or contemplate that SWH will interfere with the medical judgment of Group or Group Participating Providers. Nothing
in this Agreement shall be construed to permit, require or contemplate that SWH will engage in the practice of medicine or be responsible
for any professional liability or other obligation of Group or Group Participating Providers.

		8.14	Non-Contingencies. The parties agree that the benefits to Group under this Agreement do not require, are not payment
for and are not in any way contingent upon the admission, referral or any other arrangement for the provision of any item or service
offered by Group to any Member.

		8.15	Independent Parties. Nothing in this Agreement shall affect the separate identity of SWH and Group. In providing their
respective services under this Agreement, it is mutually understood and agreed that at all times SWH and Group are acting and performing
as independent parties and not as employees or agents of the other.

		8.16	Cumulative Remedies. The rights and remedies provided by this Agreement are cumulative and the use of any one right
or remedy by any party shall not preclude or waive the right to use any or all other remedies. Said rights and remedies are given
in addition to any other rights the parties may have by law, statute, ordinance or otherwise.

		8.17	Injunctive Relief. Each party acknowledges and agrees that the remedies at law of the other parties for any breach of
this Agreement would be inadequate and agrees that in addition to any remedy at law which it may have, the other party may be granted
temporary, preliminary and permanent injunctive relief in any proceeding which may be brought to enforce such provisions, without
the necessity of posting a bond as security or proof of actual damage.

		8.18	Non-Discrimination. The parties acknowledge and agree that neither party shall discriminate against any applicant for
employment, employee, or Member because of race, sexual preference, nationality, age, gender, religion, Medicaid or health status,
that both parties shall ensure that physical and communication barriers shall not inhibit individuals with disabilities from obtaining
services.

		8.19	Survival. Sections 2.18, 2.21.6, 4.9, 5.5, 5.7, 5.10, 7, 8.1, 8.5 and 8.17 shall survive termination of this Agreement
and shall be fully enforceable.

[REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK;

SIGNATURE PAGE
FOLLOWS.]

    	 

    	 

    

Executed as a sealed instrument as of the date first written above.

 

    	 

    	 

    

EXHIBIT A

COVERED SERVICES

 

This Exhibit presents a sample of the Covered Services for Senior
Whole Health Members. This list may be amended at any time, with or without prior notice based on changes in a Member’s benefits
as determined by Medicare or Medicaid. Dollar or visit limits may apply to services included in this list. Further, these services
will only be reimbursable by SWH to the extent that providers comply with the applicable Authorization and referral policies and
procedures. A copy of a Member-specific Summary of Benefits will be provided upon request.

 

	Covered Service - Medicare Services
	Facility Services
	Inpatient Hospital Care Including Substance Abuse and Rehabilitation Services
	Inpatient Mental Health
	Skilled Nursing Facility (SNF)
	Home Health
	Personal Care Services
	Hospice
	 
	Professional Services
	Physician Services
	Chiropractic Services
	Podiatry Services
	Outpatient Mental Health
	Outpatient Substance Abuse
	 
	Other Services
	Outpatient Surgery
	Ambulance
	Emergency Room
	Urgent Care
	Outpatient Rehab (OT, PT, Speech)
	Durable Medical Equipment (DME)
	Prosthetics
	Diabetes Monitoring
	Diagnostic Testing (includes lab and radiology services)
	Bone Mass Measurement
	Colorectal Screening
	Immunizations
	Mammograms
	Pap Smear and Pelvic Exams
	Prostate Cancer Screening
	Outpatient Drugs (Medicare Part B)
	Hearing Services
	Vision Care Services
	 
	Medicare Part D Services
	Pharmacy Benefits per formulary
	 
	Covered Services – Medicaid Services
	 
	Routine Physical Exam 1/year
	Health/Wellness Education
	Transportation – Routine medical visit
	Private Duty Nursing
	Nutrition
	Medical Social Services
	Social and Environmental Supports
	Home and Community Based waiver services
	Adult Day Health Care
	Social Day Care
	Institutional care services in a SNF
	SNF days in excess of 100 per benefit period
	Inpatient mental health days in excess of 190 day lifetime limit
	Dental
	 

 

 

    	 

    	 

    

EXHIBIT B

 

Standard Fee Schedule

 

SWH will reimburse Group at 100% of the prevailing Medicare allowable
rate for all reimbursable services provided under the terms of this Agreement with the exception of the services subject to enhanced
reimbursement (Enhanced Fee Schedule) listed below. Rates will be updated in accordance with annually updated Medicare RVUs and
conversion factor. SWH reimburses the lesser of fee schedule or charges.

 

Enhanced Fee Schedule

 

PCPs will be reimbursed for the following E&M and Preventive
Care codes at SWH’s Enhanced Fee Schedule which is equivalent to 110% of the prevailing Medicare allowable rate. If SWH reimburses
for a code which is not normally reimbursed by Medicare, SWH will reimburse at 110% of the Medicare per unit cost multiplied by
the Medicare code RVUs.

 

	99201-99205	Office or other outpatient visit, new patient;
	99211-99215	Office or other outpatient visit, established patient; 
	99304-99306	Initial nursing facility care, E&M, per day; 
	99307-99310	Subsequent nursing facility care, E&M, per day; 
	99315-99316	Nursing facility discharge day management; 
	99318	E&M, annual nursing facility assessment; 
	99324-99328	Domiciliary or rest home visit, E&M, new patient; 
	99339-99340	Individual physician supervision of a patient, home/domiciliary; development and/or revision of care plans; assessment; within a calendar month; 
	99341-99345	Home visit, E&M, new patient; 
	99347-99350	Home visit, E&M, established patient; 
	99363	Anticoagulant management; initial 90 days
	99364	Anticoagulant management; each subsequent 90 days
	99374-99375	Physician supervision, patient under care of home health agency, home/domiciliary; development and/or revision of care plans; assessment; within a calendar month;
	99377-99378	Physician supervision, hospice patient; development and/or revision of care plans; assessment; within a calendar month; 
	99379-99380	Physician supervision, nursing facility patient; development and/or revision of care plans; assessment; within a calendar month; 
	99385-99387	Initial comprehensive preventive medicine, E&M, new patient
	99395-99397	Periodic comprehensive preventive medicine, E&M, established patient, 
	99401-99404	Preventive medicine, individual counseling; 
	99411-99412	Preventive medicine, group counseling; 

 

SWH reserves the right to update the codes included on the Enhanced
Fee Schedule from time to time. The most current list of codes subject to the Enhanced Fee Schedule is available upon request.

 

ADDITIONAL REIMBURSEMENT

 

Medical Management:

 

Group will receive compensation based on the number of Members in
the Group PCP’s panel in any given month.

 

	 	1-25 Members	$5 pmpm
	 	26-50 Members	$7 pmpm
	 	51+ Members	$10 pmpm

.

Case Management (non-patient contact):

 

Reimbursement for Primary Care Team conference calls, calls with
SWH Nurse Coordinator, Referral Consultations, Mental Health collaboration, etc.

 

 

	 	CPT code	T1016	5-15 minutes	$25/unit

  

Assessments:

 

Group will be reimbursed $50 for each assessment performed on Member.

 

Nurse Practitioners

 

80% of Physician SWH fee for CPT code

 

Telemedicine Services

 

Group will be reimbursed $3.00 per Member per day for each Member
in a SNF where Group provides Telemedicine services. Member counts shall be determined using the list provided by SWH, referenced
in Section 3.1. Services included in the reimbursement are listed below. Group shall bill with the codes listed below for data
collection purposes.

 

	 	Consultations	99304-99316
	 	Pharmacologic management	90862
	 	ESRD related services	HCPCS G0270
	 	Individual Medical Nutrition Therapy	97802, 97803

 

Modifier GT shall be used to designate the telemedicine
service modality.

   

The parties agree to review telemedicine services and telemedicine
reimbursement after a trial period. This trial period will last no longer than six (6) months. For a period of no more than sixty
(60) days the parties will review the telemedicine services and reimbursement, and mutually determine both the reimbursement model
and rates going forward. During this sixty-day (60) review period reimbursement will remain at $3.00 per Member per day.

 

The six-month (6) trial, shall begin on the earliest of: a) April
1, 2008, or, b) promptly after Notice to SWH that PhoneDOCTORx has been implemented in five (5) SNFs, or, c) any other date mutually
agreed upon by the parties.Exhibit 10.24

 

ADDENDUM

TO
THE AGREEMENT BETWEEN SENIOR
WHOLE HEALTH, LLC

AND

CONTRACTED
PROVIDER

 

THIS
ADDENDUM ("Addendum") is
made to the
agreement ("Agreement")
by and between
Senior Whole Health,
LLC ("SWH") and the
physician, provider, practitioner or facility with which SWH has contracted to provide Covered Services to SWH's enrollees
(for purposes of this Addendum, "Contracted Provider"), referred to collectively
as "Parties."

 

WHEREAS,
pursuant to the Agreement,
Contracted Provider provides
certain Covered Services to
SWH Members; and

 

WHEREAS,
 SWH is
seeking to become 
accredited  by the
National  Committee for
Quality Assurance ("NCQA");
and

 

WHEREAS,
NCQA requires that
certain provisions be
included in the
Agreement;

 

NOW, THEREFORE,
in consideration of the
mutual covenants herein
contained, the Parties hereby
agree as follows:

 

		1.	NCQA PROVISIONS

 

(a)     
Contracted Provider
agrees to comply
with the provisions
of Attachment "A",
which is expressly
incorporated into the
Agreement and is binding upon
the Parties to the Agreement.

 

(b)    
Contracted Provider
agrees that any
additional provisions which
must be incorporated
into the Agreement in order
for SWH to
achieve or maintain
NCQA accreditation may be unilaterally added
to this Addendum and/or the Agreement by
SWH upon thirty (30)
days prior written notice to Contracted Provider,
and that such provisions shall thereafter be binding upon the Parties.

 

		2.	INTERPRETATION

 

(a)     
In the event
of any inconsistency between
this Addendum and
the Agreement, the
Parties agree that the
terms of this Addendum
shall control.

 

(b)    
Except as modified
by the terms
of this Addendum,
all terms, conditions,
and provisions of the
Agreement shall remain
in full force and effect.

 

(c)     
Except as
modified by the
terms of this
Addendum, all terms, conditions,
and provisions of the
Agreement shall remain
in full force and effect.

 

(d)    
Any modifications
or revisions made
to this Addendum
by Contracted Provider
shall render this Addendum
null and void
and of no
effect.

 

(e)     
Capitalized terms
not defined herein
shall have the
meaning ascribed to
them in the Agreement.

    	 

    	 

    

IN
WITNESS WHEREOF, the
parties authorized representatives
have executed this Addendum
as of September 1, 2012.

 

	Senior Whole Health, LLC:	 	Contracted Provider:
	 	 	 	 	 
	By:	 	 	By:	 
	 	 	 	 	 
	Name:	Michael Wyman	 	Name:	Paul Bulat
	 	 	 	 	 
	Title:	Chief Operating Officer	 	Title:	President
	 	 	 	 	 
	Date:	July 3, 2012	 	Date:	July 16, 2012

 

 

    	 

    	 

    

 

 

 

Attachment A

NCQA Provisions

 

In addition to Contracted
Provider’s obligations under the Agreement, Contracted Provider agrees
to abide by the following contract provisions required by NCQA, an independent national organization that reviews and accredits
managed care plans and measures the quality of care they provide.

 

		1.	Compliance with SWH Protocols. Contracted
Provider agrees to cooperate with, be bound by and abide by, SWH’s Protocols, including, without limitation, SWH’s
Quality Improvement program, credentialing process, peer review systems, Authorization requirements, Member grievance and appeal
requirements, and Utilization Management program. Contracted Provider shall provide
Covered Services in accordance with the Agreement, Protocols, the applicable Evidence of Coverage of a Member, CMS requirements
for a Medicare Advantage program, and all applicable State and federal laws and regulations. [In fulfillment of NCQA standard
QI 3A.] 

 

		2.	Records. SWH shall have the right,
upon reasonable request, and for purposes related to the Agreement, to inspect, at reasonable times, records of Members, and records
pertaining to the Agreement. Authorized representatives of SWH shall have access to all materials
included in the Contracted Provider’s Member record to the extent permitted by state and federal law. [In fulfillment
of NCQA standard QI 3A.]

 

		3.	Confidentiality. Contracted
Provider and his/her/its employees, agents, volunteers, and subcontractors, shall treat all information, which is obtained
by it through its performance under the Agreement, as confidential to the extent required by the laws of the State and of the United
States and any regulations promulgated thereunder. Any violation of confidentiality by Contracted
Provider and/or his/her/its employees, agents, volunteers, or subcontractors shall be cause for immediate termination of
the Agreement. [In fulfillment of NCQA standard QI 3A.]

 

		4.	Obligations Upon Termination. In
accordance with the requirements of applicable government sponsored health benefits programs, SWH's accrediting bodies and/or applicable
law and regulation, upon termination of the Agreement, Contracted Provider will continue to provide Covered Services to Members
as indicated below and to cooperate with SWH to transition Members to other SWH Participating Providers in a manner that ensures
medically appropriate continuity of care. 

 

		(a)	In the event of SWH insolvency or cessation of operations
of SWH, Contracted Provider agrees to continue to provide services to: (i) those Members who are confined in an inpatient facility
on the date of termination until the date of discharge; and (ii) for all Members for the duration of the applicable government
sponsored health benefits program contract for which payments have been made by the applicable government agency. 

 

		(b)	In the event of expiration or termination of the Agreement
for any reason, including

 

			insolvency or cessation of operation, Contracted Provider
agrees to continue to provide access to: (i) those Members undergoing active treatment for a chronic or acute medical condition
as of the date of expiration or termination of the Agreement through the Member’s current period of active treatment, or
for up to ninety (90) days, unless otherwise required by a government sponsored health benefit program contract; and (ii) those
Members in the second or third trimester of pregnancy as of the date of expiration or termination of the Agreement for a transitional
period that includes the provision of post-partum care directly related to the delivery. 

 

			Unless otherwise provided for herein, the terms and conditions
in the Agreement shall apply to such post-termination Covered Services. [In fulfillment of NCQA standard QI 10C.]

 

		5.	Communication with Members. Contracted
Provider may freely communicate with Members about their treatment, regardless of benefit coverage limitations.
[In fulfillment of NCQA standard QI 3B.]

 

		6.	Hours of Operation. Contracted Provider shall ensure that
SWH Members have access to the same hours of operation as patients covered under commercial plans. [In fulfillment of NCQA standard
MED1 E.]

 

		7.	Subcontracts. If Contracted Provider
is providing Medicare Advantage services and subcontracts any of the services covered under the Agreement, Contracted Provider
will include in its agreement with such subcontractor (“Subcontractor”) a requirement that Subcontractor agrees to
comply with applicable Medicare laws and regulations. [In fulfillment of NCQA standard MA9 A2.]

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00235-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00235-of-00352.parquet"}]]