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                                                                    EXHIBIT 10.4

CONFIDENTIAL

                     CONFIDENTIAL TREATMENT REQUESTED UNDER
              17 C.F.R. SECTIONS 200.80(B)(4), 200.83 AND 230.406.

                       JOINT DEVELOPMENT AND CO-MARKETING

                                    AGREEMENT

This Joint Development and Co-Marketing Agreement (the "Development Agreement")
is made and entered into this 28th day of March, 2002 (the "Effective Date"), by
and between InterVoice-Brite, Inc., a Texas corporation having a place of
business at 17811 Waterview Parkway, Dallas, Texas 75252 ("IVB") and General
Magic, Inc., a Delaware corporation having a place of business at 420 North Mary
Avenue, Sunnyvale, California 94085 ("GMI").

                                   BACKGROUND

A. IVB markets the OneVoice VoiceXML Media Gateway system (the "IVB Gateway"),
which provides concurrent telephone and web-based access to enterprise data for
call center and other IVR applications.

B. GMI markets the magicTalk Enterprise Platform (the "Enterprise Platform"),
which enables the development and deployment of voice-based enterprise-class
applications.

C. The parties wish to enter into a strategic relationship to optimize the
interoperability of their respective products and grant each the right to
remarket the other's product on an OEM basis.

D. Concurrently with the execution of this Development Agreement, the parties
are entering into:

        1. an OEM agreement (the "GMI OEM Agreement") under which IVB will
obtain the right to remarket the Enterprise Platform as well as a privately
labeled, IVB-branded version of the Enterprise Platform that has been enhanced
to reflect IVB's look and feel (the "EP Product"); and

        2. an OEM agreement (the "IVB OEM Agreement") under which GMI will
obtain the right to remarket the IVB Gateway as well as a privately labeled,
GMI-branded version of the IVB Gateway and that has been enhanced to reflect
GMI's look and feel (the "Gateway Product").

The GMI OEM Agreement and the IVB OEM Agreement are collectively referred to as
the "OEM Agreements."

In consideration of the promises and covenants contained herein, and for other
good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereby agree as follows:

1.      DEFINITIONS

1.1. "Composite Product" means any application or solution marketed by one party
that consists of the Product of such party bundled or integrated with the
Customized Product, or a part of a Customized Product, of the other and having
substantial value in addition to that attributable to such Product.

1.2. "Confidential Information" means any information concerning its business
that a party considers proprietary or confidential, including but not limited to
technical, financial, sales, marketing, strategic, personnel, planning and other
information.

1.3. "Customization Software" means software components and applicable technical
and user documentation developed by a party intended to customize its Product
for the other party in accordance with the Product Specifications.

1.4. "Customized Product" means any application or solution of a party that
consists of that party's Product customized for the other party in accordance
with the Product Specifications.

1.5. "End Users" means the current customers and/or prospective customers of
either or both parties, as the context requires.

1.6. "Enterprise Platform Product Plan" means the product development plan for
future releases of the Enterprise Platform, including a projected delivery
schedule that looks forward through the Term.

1.7. "EP Product Specification" means the scope of work and delivery timetable
to be mutually agreed upon by the parties within thirty (30) days after the
Effective Date for the customization of the Enterprise Platform for license to
IVB pursuant to the GMI OEM Agreement.

1.8. "IVB Gateway Product Plan" means the product development plan for future
releases of the IVB Gateway, including a projected delivery schedule that looks
forward through the Term.

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1.9. "Gateway Product Specification" means the scope of work and delivery
timetable to be mutually agreed upon by the parties within thirty (30) days
after the Effective Date for the customization of the IVB Gateway for license to
GMI pursuant to the IVB OEM Agreement.

1.10. "Intellectual Property" means any and all patents, trademarks, and
copyrights, whether registered or unregistered, and all trade secrets, know-how,
and other proprietary information or technology.

1.11. "Product or Products" means, individually, the Enterprise Platform or the
IVB Gateway as the context requires and, collectively, both the Enterprise
Platform and the IVB Gateway.

1.12. "Product Specifications" means collectively the EP Product Specification
and the Gateway Product Specification.

1.13. "Program" means the joint product development, marketing and sales and
support program more fully described in this Development Agreement.

1.14. "Program Plans" means collectively the Product Specifications, the
Marketing Plan and the Sales Plan.

1.15. "Territory" means [**], provided that the Territory will be expanded on
the same terms and subject to the same conditions as will the Territory as
defined in the OEM Agreements.

1.16. "Third Party Licensor" means a third party from whom a party has obtained
marketing and distribution rights to any portions of its Product and/or
Customization Product.

2. PROGRAM DESCRIPTION

2.1. During the Term, the parties will participate in the Program.

2.2. The Customized Product development goals of the Program are set forth in
Section 3 and will be more particularly described in the Product Specifications.

2.3. The marketing goals of the Program are set forth in Section 4 and will be
more particularly described in a marketing plan to be mutually agreed upon by
the parties within ninety (90) days of the Effective Date and updated by the
parties every three (3) months thereafter based on market conditions (the
"Marketing Plan").

2.4. The sales and support goals of the Program are set forth in Section 5 and
will be more particularly described in a sales plan to be mutually agreed upon
by the parties within thirty (30) days after the Effective Date and updated by
the parties every three (3) months thereafter based on market conditions (the
"Sales Plan").

2.5. Within ten (10) days after the execution of this Development Agreement, the
parties will in consultation with one another appoint a joint project team
containing employees of each party to oversee the Program, including, but not
limited to, support and sales. Each party agrees to make available to the other
party a contact list with names and phone numbers of those of its employees on
the project team.

2.6. Upon completion of the Program Plans, the parties shall devote [**]
efforts, and shall work in [**], to complete the Program Plans and to implement
the Program in accordance with the Program Plans. Once completed, the Program
Plans may be amended only upon agreement of the parties.

2.7. Promptly following development of the Program Plans, the designated senior
business persons of the parties will meet to review the Program Plans, as well
as the forecasts by each of its sales of the Customized Product of the other,
and shall meet [**] thereafter to review progress against the Program Plans and
the forecasts, and to establish action plans for future [**].

3. DEVELOPMENT

3.1. CUSTOMIZATION EFFORT.

        (a) EP PRODUCT DEVELOPMENT. GMI will customize the Enterprise Platform
and deliver the resulting EP Product in accordance with the EP Product
Specification. IVB will cooperate in good faith with, and supply any information
reasonably requested by, GMI solely for the purposes of the development of the
EP Product. Except as set forth herein, GMI shall be responsible for [**] the EP
Product. Ownership of the Customization Software and the Customization Product
developed with

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regard to the Enterprise Platform pursuant to this Section 3.1(a), and all
Intellectual Property rights therein, shall be retained by GMI.

        (b) GATEWAY PRODUCT DEVELOPMENT. IVB will customize the IVB Gateway and
deliver the resulting Gateway Product in accordance with the Gateway Product
Specification. GMI will cooperate in good faith with, and supply any information
reasonably requested by, IVB solely for the purposes of the development of the
Gateway Product. Except as set forth herein, IVB shall be responsible for [**]
the Gateway Product. Ownership of the Customization Software and the
Customization Product developed with regard to the IVB Gateway under this
Section 3.1(b), and all Intellectual Property rights therein, shall be retained
by IVB.

3.2.    FUTURE DEVELOPMENT.

        (a) ENTERPRISE PLATFORM. GMI will develop the Enterprise Platform
Product Plan in consultation with IVB, and will make [**] efforts to accommodate
the product requirements of IVB with respect to the Enterprise Platform,
provided, however, that GMI shall have ultimate discretion to determine the
content of the Enterprise Platform Product Plan and any revisions thereto made
during the Term of this Development Agreement. The Enterprise Platform Product
Plan will be provided to IVB, and will be updated by GMI in consultation with
IVB every three (3) months during the Term of this Development Agreement based
on customer and market feedback. GMI shall make [**] efforts to execute the
Enterprise Product Plan in accordance with the schedule set forth therein. In
the event IVB wishes to accelerate a planned release, or to initiate product
development outside of the Enterprise Platform Product Plan, IVB may do so at
GMI's cost [**] on a schedule to be mutually agreed by the parties.

        (b) IVB GATEWAY. IVB will develop the IVB Gateway Product Plan in
consultation with GMI, and will make [**] efforts to accommodate the product
requirements of GMI with respect to the IVB Gateway, provided, however, that IVB
shall have ultimate discretion to determine the content of the IVB Gateway
Product Plan and any revisions thereto made during the Term of this Development
Agreement. The IVB Gateway Product Plan will be provided to GMI, and will be
updated by IVB in consultation with GMI every three (3) months during the Term
of this Development Agreement based on customer and market feedback. IVB shall
make [**] efforts to execute the IVB Gateway Product Plan in accordance with
the schedule set forth therein. In the event GMI wishes to accelerate a planned
release, or to initiate product development outside of the IVB Gateway Product
Plan, GMI may do so at IVB's cost [**] on a schedule to be mutually agreed by
the parties.

        (c) COST. For purposes of this Section 3.2, "cost" shall be defined as
the fully burdened cost of labor (including wages, fringes, facilities, and IT)
plus any direct costs of the effort, but excluding any G&A allocation.

        (d) UPDATES AND UPGRADES. Each release of product under the Product Plan
of a party shall be made available to the other party as an Update or Upgrade,
as the case may be, under the applicable OEM Agreement; provided that Upgrades
shall be made available [**] by each party for the internal development purposes
of the other undertaken pursuant to this Development Agreement.

3.3. CUSTOMER-SPECIFIC REQUIREMENTS. To support their respective sales efforts,
the parties will meet as needed to review customer-specific product requests and
requirements outside of the Enterprise Platform Product and IVB Gateway Product
Plans, and to determine a strategy for addressing those requests and
requirements. In addition, the parties agree to give each other the benefit of
their respective [**] to enable each other to respond in [**] situations.

3.4. PRODUCT DEVELOPMENT ARRANGEMENT. Each party will dedicate a product
development team to delivering the Customized Product for which it is
responsible hereunder in accordance with the Product Specifications. Each team
will be committed to the project and focus on the successful development and
delivery of the Customized Product for which it is responsible. Each party will
assign an integration engineer to provide reasonable assistance to the other in
the form of advice and counsel in the development of Customized Product.

3.5. INABILITY TO MEET SCHEDULED DEVELOPMENT. In the event a party is unable or
unwilling to meet an agreed scheduled delivery date under the Product Plans and
such delay extends up to [**] after the scheduled date, the other party may
accelerate the issue to the executive management of each of the parties for
resolution pursuant to Section 15.5 (a). If the executives are unable to resolve
the issue, then the party that accelerated the issue shall be entitled to [**]
without any liability or obligation to the other party.

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3.6. INABILITY TO PROVIDE DEVELOPMENT OUTSIDE THE SCOPE OF THE PRODUCT PLAN. If
a party requests (the "Requesting Party") that the other party accelerate a
planned release or initiate product development outside the scope of the Product
Plan of the other party (the "Receiving Party") and the Receiving Party either
refuses or fails to agree or refuse within [**] of the request, then the
Requesting Party may accelerate the issue to the executive management of each of
the parties for resolution pursuant to Section 15.5 (a). If the executives are
unable to resolve the issue, then the Requesting Party shall be entitled to [**]
without any liability or obligation to the Receiving Party.

4.       MARKETING, SUPPORT AND COOPERATIVE OBLIGATIONS

4.1. RESOURCES. Each party will assign a marketing resource to the project who,
together with their counterpart, will be accountable for developing and
implementing the Marketing Plan, including the product launch plans for the
Composite Products. Each shall also be responsible for delivering marketing and
sales collateral pursuant to the terms of this Development Agreement and the
applicable OEM Agreement to support the other party's marketing and sales
efforts.

4.2.    JOINT MARKETING AND SALES ARRANGEMENT.

        (a) GMI will diligently cooperate with IVB to facilitate sales of the EP
Product to IVB's existing and potential customers and provide technical and
sales training under the GMI OEM Agreement to accelerate IVB's sales efforts.
IVB will diligently cooperate with GMI to facilitate sales of the Gateway
Product to GMI's existing and potential customers and provide technical and
sales training under the IVB OEM Agreement to accelerate GMI's sales efforts.

        (b) The parties may mutually agree to engage in marketing activities
that promote each other's Products and services, including without limitation,
trade shows, press releases, joint sales and marketing engagements, and user
groups.

        (c) Each party will use its [**] efforts to market and promote its
strategic relationship with the other party by identifying the other party as a
strategic partner in marketing materials and promotions where applicable and as
it [**] determines.

        (d) Except as may be required by law, neither party will issue any press
release nor publish any materials for public distribution that make reference to
or discuss the other party or its Products or Composite Products and related
products and services without the prior approval of the other party, which
approval shall not be unreasonably withheld or delayed.

        (e) The parties may produce joint marketing materials but only with each
party's prior written consent, which consent and authorization for any
associated costs shall be obtained prior to production of the material. The use
of any and all materials relating to the above activities shall be restricted to
only those activities contemplated by this Development Agreement.

        (f) Unless otherwise set forth in this Development Agreement or
otherwise agreed to in writing, [**] arising out of or related to the marketing
and support activities under this Development Agreement shall be paid by [**],
and [**].

5.      SALES AND TEAMING ACTIVITY

        (a) IVB will devote [**] efforts to maximizing sales of the EP
Product. In addition, IVB will devote its [**] efforts to generating at least
[**] in revenue to GMI from sales of EP Products under the GMI OEM Agreement in
calendar year 2002, and to achieving IVB's forecasts for succeeding years. To
that end, the parties will agree to an aggressive account penetration plan as
part of the Sales Plan. GMI acknowledges and agrees that the [**] figure is a
target only, and that if despite its [**] efforts, IVB is unable to achieve the
target, such failure will not be considered a breach of this Development
Agreement.

        (b) GMI will commit its [**] efforts to maximizing sales of the Gateway
Product. In addition, GMI will devote its [**] efforts to generating at least
[**] in revenue to IVB from sales of Gateway Products under the IVB OEM
Agreement in calendar year 2002, and to achieving GMI's forecasts for succeeding
years. IVB acknowledges and agrees that the [**] figure is a target only, and
that if despite its [**] efforts, GMI is unable to achieve the target, such
failure will not be considered a breach of this Development Agreement.

        (c) In order to carry out the parties' responsibilities in Sections 5(a)
and 5(b) above, the parties will agree to determine how sales of the EP Products
and the Gateway Products will be handled in order to avoid channel conflicts.
Each party

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agrees to use [**] efforts to provide information regarding its product, product
pricing and product positioning and value proposition that will allow the other
party's sales team to recognize potential sales opportunities for such product.

        (d) The parties agree to use [**] efforts to develop and execute a plan
to engage their respective sales account teams. Such plan will detail a strategy
to [**] new customers and introduce each party's Products and Customized
Products to the [**].

        (e) Where the parties are awarded a contract for Customized Products,
and if the parties so agree in writing on a case by case basis, then, as of the
date of receipt of notice of such award, neither of them will seek to sell
further products or services to modify, enhance or expand the sale of Customized
Products for [**] from the execution date for the contract under which the
Customized Products were sold without (i) involving the other party or (ii) the
written consent of the other party, which consent shall not be unreasonably
withheld or delayed.

        (f) Except as otherwise provided herein, it is understood and agreed
that neither party shall have any obligation to notify the other party of the
existence of any opportunity or to agree to submit, or offer to submit, any
opportunity or related project to the other party. It is further understood and
agreed that each party has the absolute right to pursue any opportunity alone or
with third parties.

        (g) Unless otherwise set forth in this Development Agreement or
otherwise agreed to in writing, any and all cost, expense or liability to either
party arising out of or related to the marketing, support and sales activities
under this Development Agreement shall be paid by the party incurring such cost,
expense or liability, and neither party shall be liable or obligated to pay any
cost, expense or liability paid or incurred by the other.

6.      REFERRALS FOR PRODUCTS

6.1. If IVB, [**], determines that an End User may desire or have an interest in
purchasing and deploying the GMI Products and IVB elects not to market the GMI
Products directly to the End User under the GMI OEM Agreement, IVB may refer
such End User to GMI.

        (a) In the event an opportunity from IVB is referred to and accepted by
GMI, GMI and IVB will jointly coordinate and participate in the initial sales
meeting or conference call with the relevant End User referred to GMI.

        (b) GMI shall have [**] as to whether or not it will contract directly
with End Users referred by IVB for the design, deployment, delivery and hosting
of the GMI Products, including, without limitation, invoicing and collections,
development and set-up and technical service and support.

        (c) IVB shall not have any liability or obligation with respect to such
contracts entered into between GMI and End Users of IVB (or GMI's failure to
enter into such contract) or orders submitted by End Users of IVB to GMI
pursuant to such contracts or otherwise.

6.2. If GMI, [**], determines that an End User may desire or have an interest in
purchasing and deploying the IVB Products and GMI elects not to resell the IVB
Products directly to the End User under the IVB OEM Agreement, GMI will refer
such End User to IVB.

        (a) In the event an opportunity from GMI is referred to and accepted by
IVB, IVB and GMI will jointly coordinate and participate in the initial sales
meeting or conference call with the relevant End User referred to IVB.

        (b) IVB shall have [**] as to whether or not it will contract directly
with End Users referred by GMI for the design, deployment, delivery and hosting
of the IVB Products, including, without limitation, invoicing and collections,
development and set-up and technical service and support.

        (c) GMI shall not have any liability or obligation with respect to such
contracts entered into between IVB and End Users of GMI (or IVB's failure to
enter into such contract) or orders submitted by End Users of GMI to IVB
pursuant to such contracts or otherwise.

7.      FEES AND PAYMENT TERMS

7.1. IVB will pay to GMI a total of [**] for the licenses and services to be
provided by GMI under this Development Agreement ("Fees"). The Fees shall be
paid in [**], commencing July 1, 2002, which shall be paid by IVB on [**] of
each

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month. GMI shall invoice IVB therefor [**] in advance of the date each
payment is due.

7.2. All amounts payable by IVB to GMI under this Development Agreement are
exclusive of any tax, levy or similar governmental charge (together "Taxes")
that may be assessed by any jurisdiction, whether based on the delivery,
possession or use of the EP Product, the provision of services, the execution or
performance of this Development Agreement or otherwise, and including without
limitation all sales, use, excise, import, export and value-added taxes or
levies. IVB will pay, and will defend and indemnify GMI against, all such Taxes,
other than those based on GMI's income, and any related penalties and interest,
or furnish GMI with evidence acceptable to the taxing authority to sustain an
exemption therefrom. If, as a result of any such Taxes, IVB is required to
withhold any amount on any payment to GMI, then the amount of the payment will
be automatically increased to offset such Taxes so that the amount actually
remitted to GMI, net of all Taxes, equals the amount invoiced or otherwise due,
and IVB will promptly furnish GMI with the official receipt for payment of such
Taxes to the appropriate taxing authority.

8. WARRANTS. Upon execution hereof, GMI will issue three-year warrants for the
purchase of seven hundred fifty thousand (750,000) shares of GMI common stock at
an exercise price equal to the closing price of GMI's common stock on The NASDAQ
National Market upon the date of issuance. IVB shall have customary assignable
"piggy-back" registration rights to have the common stock issuable on exercise
of such warrants (but not the warrants) registered for resale on any
registration statement which GMI files for any purpose on a form available for
such registration after the issuance date of such warrants, subject to customary
obligations of IVB to provide information to GMI as required for completion of
the registration statement. The warrants will not include anti-dilution
protections except in the case of the subdivision (by stock split, stock
dividend, recapitalization or otherwise) or combination (by combination, reverse
stock split or otherwise) of GMI's common stock.

9.      LICENSE TO CUSTOMIZED PRODUCTS

9.1. The term "Enterprise Platform" as defined in the GMI OEM Agreement shall
mean and include the EP Product and the associated Customization Software. The
term "Product Software" as defined in the IVB OEM Agreement shall mean and
include the Gateway Product and the associated Customization Software.

9.2. Except as provided in the IVB OEM Agreement, IVB reserves all proprietary
rights in all designs, engineering details and other information pertaining to
its Products, the Gateway Product and associated Customization Software and to
all discoveries, modifications, improvements, inventions, patent rights, trade
secrets, know-how, software (including Product and Customization Software) and
other proprietary data arising out of work done by or on behalf of IVB in
connection with designing, manufacturing, servicing, installing and testing of
the Gateway Product and associated Customization Software, including the sole
right to manufacture and market the Gateway Product and associated Customization
Software. Except as provided in the GMI OEM Agreement, GMI reserves all
proprietary rights in all designs, engineering details and other information
pertaining to its Products, the EP Product and associated Customization Software
and to all discoveries, modifications, improvements, inventions, patent rights
trade secrets, know-how, software (including Product and Customized Product) and
other proprietary data arising out of work done by or on behalf of GMI in
connection with designing, manufacturing, servicing, installing and testing of
the EP Product and associated Customization Software, including the sole right
to manufacture and market the EP Product and associated Customization Software.

9.3. Neither party shall (nor permit any employee or other third party to) copy,
use, analyze, reverse engineer, decompile, disassemble, translate, convert, or
apply any procedure or process to the other party's Products, Customized
Products or Customization Software in order to ascertain, derive, and/or
appropriate for any reason or purpose, the source code or source listings for
the Products, Customized Products or the Customization Software of the other
party or any trade secret information or process contained therein.

9.4. Except as expressly provided in the OEM Agreements, each party shall retain
all ownership and intellectual property rights, titles and interests to any
modifications or enhancements to its Products, Customized Products and
Customization Software and any software development using its proprietary
software design tools.

10.  CONFIDENTIALITY

10.1. Each party may from time to time during the Term of this Development
Agreement disclose its Confidential Information to the other party. The
disclosing party will mark all Confidential Information in tangible form as
"confidential" or "proprietary" or with a similar legend. The disclosing party
will identify all Confidential Information disclosed orally as

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confidential at the time of disclosure. Regardless of whether so marked or
identified, however, any information that the receiving party knew or should
have known was considered confidential or proprietary by the disclosing party,
will be considered to be Confidential Information of the disclosing party for
the purposes of this Development Agreement.

10.2. Each party agrees that it will not make use of the other party's
Confidential Information, nor will it disseminate or in any way disclose such
information to any person, firm or business, except in each case as authorized
by this Development Agreement and then only to the extent necessary for
performance of this Development Agreement. Each party agrees that it will
disclose Confidential Information of the other party only to those of its
employees and individual independent contractors who need to know such
information to perform their duties in connection with the performance of this
Development Agreement and who are bound by an obligation of confidentiality with
respect thereto no less restrictive than the receiving party's obligation
hereunder. Each party agrees that it will protect all Confidential Information
of the other party from unauthorized use, access or disclosure with the same
degree of care as it protects its own confidential information of like nature,
and in no case less than reasonable care.

10.3. The receiving party's obligations with respect to any portion of the
Confidential Information of the disclosing party shall terminate when the
receiving party can show that (i) the Confidential Information was in the public
domain at the time it was communicated to the receiving party by the disclosing
party; (ii) it entered the public domain subsequent to the time it was
communicated to the receiving party by the disclosing party through no fault of
the receiving party; (iii) it was in the receiving party's possession free of
any obligation of confidence at the time it was communicated to the receiving
party by the disclosing party; (iv) it subsequently came into the receiving
party's possession from a third party free of any obligation of confidence to
the disclosing party; or (v) it was developed by employees or agents of the
receiving party independently of and without reference to any Confidential
Information communicated to the receiving party by the disclosing party. In
addition, Section 9.2 will not be construed to prohibit any disclosure to the
extent that it is (x) necessary to establish the rights of either party under
this Development Agreement; or (y) required by the valid order or subpoena of a
court or other governmental body or otherwise required by law, provided that the
party required to make such disclosure notifies the other party promptly and in
writing and reasonably cooperates with the other party in any effort to contest
or limit the scope of such disclosure.

10.4. Upon termination or expiration of this Development Agreement, each party
shall promptly return or destroy all Confidential Information disclosed by the
other party hereunder, and, upon request of the other party, shall promptly
certify in a writing signed by an officer that all such materials of the
requesting party have been returned or destroyed.

11.  WARRANTY

11.1.   Each party warrants and represents that it:

        (a) has the right to enter into this Development Agreement;

        (b) will not misrepresent the functionality or performance of the
other's Products, Customized Products or Customization Software; and

        (c) is the original developer of all code provided and incorporated into
the Customization Software developed by it under this Development Agreement, or
has been granted appropriate rights from Third Party Licensors to allow it to
provide and incorporate such code.

11.2. Each party acknowledges that the other party has not made any
representation or warranty (regarding the products and services that are the
subject of this Development Agreement) which is not expressly set forth herein.
EXCEPT AS OTHERWISE STATED IN THIS AGREEMENT OR THE OEM AGREEMENTS, NEITHER
PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.

12. LIMITATION OF LIABILITY. [**], IN NO EVENT WILL EITHER PARTY BE LIABLE TO
THE OTHER FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL OR INCIDENTAL
DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, OR LOSS
OR CORRUPTION OF DATA, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS,
TECHNOLOGY OR SERVICES, INCURRED IN CONNECTION WITH OR ARISING OUT OF THIS
DEVELOPMENT AGREEMENT OR THE BREACH OR TERMINATION HEREOF, WHETHER ALLEGED AS A
BREACH OF CONTRACT OR TORTIOUS CONDUCT, INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. [**], IN NO EVENT
WILL EITHER PARTY'S TOTAL CUMULATIVE LIABILITY UNDER THIS AGREEMENT (OTHER THAN
FOR PAYMENT OF LICENSE FEES, SUPPORT AND

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MAINTENANCE FEES, AND ANY OTHER AMOUNTS OWED TO GMI UNDER THIS AGREEMENT) EXCEED
THE [**]. EACH PARTY AGREES THAT IN NO EVENT WILL ANY LICENSOR OR SUPPLIER OF
THE OTHER HAVE ANY LIABILITY OF ANY KIND UNDER OR IN CONNECTION WITH THIS
AGREEMENT, AND ALL SUCH PARTIES ARE INTENDED BENEFICIARIES OF THIS SECTION.

13.     TERM AND TERMINATION

13.1. TERM. The term of this Development Agreement shall commence upon the
Effective Date, and shall terminate upon the expiration or termination of the
first of the OEM Agreements to expire or terminate (the "Term").

13.2. TERMINATION. Upon expiration or termination of this Development Agreement,
and except as expressly set forth in Section 13.3 (Survival), all rights and
obligations of the parties as set out in this Development Agreement shall cease.

13.3. SURVIVAL. Sections 1 (Definitions), 9 (License to Customization Products),
10 (Confidentiality), 12 (Limitations of Liability), 13 (Term and Termination)
and 15 (General Provisions) shall survive expiration or termination of this
Development Agreement for any reason.

14.     NONEXCLUSIVITY

Except as expressly provided in the OEM Agreements, the strategic alliance
established between the parties by this Development Agreement and the OEM
Agreements is not intended to create any exclusive relationship. Nothing in this
Development Agreement shall be construed as limiting, in any manner, either
party's development, deployment, marketing, referral, licensing or distribution
activities or its appointment of other dealers, distributors, licensees, agents
or resellers, or its ability to market its own products and services or those of
third parties, provided that in engaging in such agreements or arrangements,
neither party violates its obligations to the other party as more particularly
set forth in this Development Agreement or in the OEM Agreements.

15.     GENERAL PROVISIONS

15.1. NON-SOLICITATION. IVB and GMI agree that during the period beginning on
the date of execution of this Development Agreement and ending [**] after the
termination or expiration of this Development Agreement, neither party shall
actively solicit any employee(s) of the other party for employment or consulting
services or otherwise encourage any employee(s) to leave the employment of the
other party. The parties are agreeing to this non-solicitation provision with
the understanding that each party has invested considerable time and money in
training its employees and has a strong interest in retaining its employees.
Further, each party acknowledges and agrees that the employees of the other have
knowledge of information confidential and proprietary to the other that this
provision is intended to protect.

15.2. CONFIDENTIALITY OF AGREEMENT. Either party may disclose its relationship
with the other party, but neither may disclose the terms of this Development
Agreement to anyone other that its attorneys, accountants and other advisors,
who in each case agree to maintain the confidentiality of the terms of this
Development Agreement, or subject to notice and execution of a non-disclosure
agreement between the disclosing party and the third party in connection with a
financing or transfer of all or substantially all of its business or assets,
whether by sale, merger or other combination, except pursuant to a mutually
agreeable press release which shall be issued by the parties promptly following
execution hereof, or as otherwise approved by the other party in writing (which
approval shall not be unreasonably withheld or delayed), or as required by law.

15.3. INDEPENDENT CONTRACTOR. Each party will in all matters relating to this
Development Agreement act as an independent contractor, and neither will have
the power to obligate or bind the other party in any manner whatsoever. Neither
execution nor performance of this Development Agreement shall be construed to
have established any agency, joint venture or partnership.

15.4. GOVERNING LAW. This Development Agreement shall be governed in all
respects by the laws of the United States of America and of the State of New
York without giving effect to any choice of law principles that would require
the application of the laws of a different state. The parties agree that the
United Nations Convention on Contracts for the International Sale of Goods is
specifically excluded from application to this Development Agreement.

15.5.   DISPUTE RESOLUTION.

        (a) The parties will attempt in good faith to informally resolve any
dispute arising out of or relating to this Development Agreement according to
the following procedure. Upon written request of a party identifying a dispute,
each

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CONFIDENTIAL

party will designate a management representative with the responsibility and
authority to resolve the dispute. The designated management representatives will
initially meet within fifteen (15) days after the request is received from the
requesting party. At this first meeting, the designated management
representatives will identify the scope of the dispute and the information
needed to discuss and attempt to resolve the dispute. These management
representatives will then gather relevant information regarding the dispute and
will meet to discuss the issues and negotiate in good faith to resolve the
dispute. Such second meeting will occur within fifteen (15) days after the
initial meeting. Nothing in this Section 15.5 will restrict the right of either
party to apply to a court of competent jurisdiction for injunctive relief or
damages at any time. However, the right of either party to file a lawsuit does
not abrogate each party's obligations under this Section 15.5.

        (b) Should any dispute, claim or controversy remain unresolved at the
end of the time periods set out above, then all remaining matters shall be
referred to an office of J.A.M.S located in or near the city of the party that
did not initiate the dispute for mediation, that is, an informal, non-binding
conference or conferences between the parties in which a mediator for the
J.A.M.S panel will seek to guide the parties to a resolution of the dispute
between them.

        (c) No provision of, or the exercise of any rights under this Section
15.5 shall limit the right of any party to obtain provisional or ancillary
remedies such as injunctive relief or the appointment of a receiver from any
court having jurisdiction before, during or after the pendency of any mediation.
The institution and maintenance of an action for pursuit of provisional or
ancillary shall not constitute a waiver of the right of any party, including the
plaintiff, to submit the controversy or claim to mediation.

15.6. REMEDIES. The parties acknowledge and agree that any actual or threatened
breach of Section 10 of this Development Agreement will constitute irreparable
harm for which monetary damages would be an inadequate remedy, and that in such
event the non-breaching party shall be entitled to obtain immediate injunctive
relief, without the requirement of posting bond, to protect its rights under
this Development Agreement. If any legal action is brought to enforce this
Development Agreement, the prevailing party will be entitled to recover its
reasonable attorneys' fees.

15.7. NOTICES. All notices, consents, approvals and reports permitted or
required under this Development Agreement or required by law shall be in writing
and must be either (a) delivered in person, (b) sent by first class registered
or certified mail, postage prepaid, return receipt requested, or (c) sent by
major commercial overnight courier, in each case properly posted to the other
party at the address set forth above. Either party may change such address by
notice to the other party given in accordance with this Section 15.7. All such
notices, consents, approvals and reports shall be deemed given at the time of
actual delivery in person, three (3) business days after deposit in the mail as
set forth above, or one (1) day after delivery to an overnight air courier
service, as applicable. Notices shall be sent to the attention of the other
party's signatory of this Development Agreement, with a copy to its General
Counsel.

15.8.   COMPLIANCE WITH LAWS.

        (a) Local Laws. The parties shall comply with all applicable laws,
regulations and other legal requirements of, and shall at its sole expense
obtain and maintain the governmental authorizations, registrations and filings
required by, any jurisdiction in connection with the execution or performance of
this Development Agreement.

        (b) Unlawful Payments. Neither party will use any payment or other
benefit derived from this Development Agreement to offer, promise or pay any
money, gift or other thing of value to any person for the purpose of influencing
official actions or decisions with respect to this Development Agreement, while
knowing or having reason to know that any portion of such money, gift or thing
will, directly or indirectly, be given, offered or promised to (i) an employee,
officer, or other person acting in an official capacity for any government or
its instrumentalities, or (ii) any political party, party official or candidate
for political office.

        (c) Export Controls. Each party hereby acknowledges and agrees that it
will not export or re-export Customizations of the other party's Product or any
documentation supplied therewith, directly or through third parties, in
contravention of any export laws, regulations or decrees of the United States
government or any agency thereof.

15.9. ASSIGNMENT. Neither this Development Agreement nor any rights or
obligations under it may be assigned without the other party's prior written
consent except pursuant to a transfer of all or substantially all of a party's
business and assets, whether by merger, sale of assets, sale of stock, or
otherwise. Any attempted assignment or transfer in violation of the foregoing
will be void.

15.10. WAIVER. Any waiver of the provisions of this Development Agreement or of
a party's rights or remedies under this Development Agreement must be in writing
to be effective. No delay or omission or failure to enforce any provision or to
exercise any right, remedy, power or privilege provided for under this
Development Agreement will be deemed to be a waiver

                                  Page 9 of 11
<PAGE>

CONFIDENTIAL

thereof and any single or partial exercise of any such right or remedy, power or
privilege will not preclude any later exercise thereof.

15.11. SEVERABILITY. If any term, condition, or provision in this Development
Agreement is found by a court of competent jurisdiction to be invalid, unlawful
or unenforceable to any extent, the parties shall endeavor in good faith to
replace such provision with a provision that will preserve, as far as possible,
the purposes intended by the parties under the provision held invalid, unlawful
or unenforceable. If the parties fail to agree on such an amendment, the
invalid, unlawful or unenforceable provision shall be changed and interpreted so
as to best accomplish the objectives of such provision within the limits of
applicable law.

15.12. FORCE MAJEURE. A failure or delay in performance of any duties or
obligations of either party (except the payment of money owed) will not be
considered a breach of this Development Agreement if such failure or delay is
caused by an event beyond the reasonable control of such party, provided that
such party must use reasonable efforts under the circumstances to notify the
other party, and to minimize the duration and consequences, of any such failure
or delay.

15.13. HEADINGS. The section headings appearing in this Development Agreement
are inserted only as a matter of convenience and in no way define, limit,
construe or describe the scope or extent of such section, or in any way affect
this Development Agreement.

15.14. COUNTERPARTS. This Development Agreement may be executed in two or more
counterparts, each of which will be considered an original, but all of which
together will constitute one and the same instrument. The parties may treat
faxed counterparts of this Development Agreement (including signed counterparts)
as originals; nevertheless, either party may require the other to exchange
original signed documents.

15.15. ENTIRE AGREEMENT. This Development Agreement together with the OEM
Agreements, constitute the entire agreement between the parties with respect to
their strategic relationship. This Development Agreement together with the OEM
Agreements supersede, and the terms of this Development Agreement and the OEM
Agreements govern, any prior or collateral proposals or agreements with respect
to the subject matter hereof. This Development Agreement may only be modified by
a written agreement signed by authorized representatives of each party.

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<PAGE>

CONFIDENTIAL

IVB and GMI each represent that the individual signing this Development
Agreement on its behalf has the power and authority to enter into this
Development Agreement and that this Development Agreement constitutes a valid
and binding obligation of each party.

INTERVOICE-BRITE, INC.                         GENERAL MAGIC, INC.

By:    /s/ Rob-Roy J. Graham          By:    /s/ KM Layton
   -------------------------------       -------------------------------
Name:  Rob-Roy J. Graham              Name:  Kathie Layton
     -----------------------------         -----------------------------
Title: CFO                            Title: President/CEO
      ----------------------------          ----------------------------
Date: 3/28/02                         Date:  3/28/02
     -----------------------------         -----------------------------

                                 Page 11 of 11<PAGE>
                     CONFIDENTIAL TREATMENT REQUESTED UNDER
              17 C.F.R. SECTIONS 200.80(B)(4), 200.83 AND 230.406.

                                                                    Exhibit 10.5

                                  OEM AGREEMENT

        This OEM AGREEMENT (this "Agreement") is made and entered into effective
as of the 28th day of March, 2002 (the "Effective Date"), by and between GENERAL
MAGIC, INC., a Delaware corporation having a place of business at 420 North Mary
Avenue, Sunnyvale, California 94085 ("GMI"), and INTERVOICE-BRITE, INC., a Texas
corporation having a place of business at 17811 Waterview Parkway, Dallas, Texas
75252 ("IVB").

                                    RECITALS

        A. WHEREAS, GMI owns, develops, markets and supports a voice application
development platform and related software products that allow businesses to
develop and deploy voice applications that deliver voice access to enterprise,
Internet and telecommunications information and services; and

        B. WHEREAS, IVB wishes to license a certain software from GMI under the
terms and conditions of this Agreement for the purpose of integrating or
bundling the GMI software with certain of IVB's products or technology, and to
distribute by sublicense GMI's software on a stand-alone basis and/or as part of
IVB's integrated offering.

        NOW, THEREFORE, in consideration of the promises and covenants contained
herein, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereby agree as
follows:

                                    AGREEMENT

1.      Definitions.

        1.1 "ACCEPTED ORDER" has the meaning given in Section 6.3 (Delivery and
Acceptance).

        1.2 "COMPOSITE PRODUCT" means any application or solution developed or
delivered by IVB to End Users that consists of an IVB Product bundled or
integrated with the Enterprise Platform, or a part of the Enterprise Platform,
and having substantial value in addition to that attributable to the Enterprise
Platform.

        1.3 "CONFIDENTIAL INFORMATION" means any information concerning its
business that a party considers proprietary or confidential, including but not
limited to technical, financial, sales, marketing, strategic, personnel,
planning and other information subject to the terms of Section 13
(Confidentiality).

        1.4 "DOCUMENTATION" means the user guides, operating manuals, technical
literature and other documentation for installation and use of the Enterprise
Platform furnished to IVB by GMI, whether in written or electronic form, and
whether in the form originally supplied by GMI to IVB, or as modified by IVB
pursuant to Section 2.2 (Documentation).

        1.5 "END USER" means a person, company or other legal entity sublicensed
by IVB under this Agreement to use and copy the Enterprise Platform or the
Composite Product for its own internal purposes and not for remarketing, resale,
redistribution or sublicensing to, or use on behalf of, others.

        1.6 "END USER AGREEMENT" has the meaning given in Section 3.3 (End User
Agreements).

<PAGE>

        1.7 "ENTERPRISE PLATFORM" means the magicTalk Enterprise Platform
software, which enables the development and deployment of voice-based
enterprise-scale applications, in Object Code and interpreted code form,
distributed by GMI, and any Updates and Upgrades that GMI may provide to IVB
pursuant to this Agreement or a separate maintenance and support agreement.

        1.8 "ERROR" has the meaning given in Exhibit H (GMI Maintenance and
Support Services).

        1.9 "GMI TRADEMARKS" means the trademarks, trade names, logos and
service marks of GMI listed on Exhibit C (GMI Trademarks), as such list may be
updated from time to time by GMI upon notice to IVB.

        1.10 "INTELLECTUAL PROPERTY" means any and all patents and copyrights,
whether registered or unregistered, and all trade secrets and know-how.

        1.11 "IVB PRODUCT" means IVB's commercially available product or
products identified in Exhibit A (IVB Product), which may be hardware, software
or a combination thereof, as Exhibit A may be updated from time to time upon
mutual agreement of the parties.

        1.12 "IVB TRADEMARKS" means the trademarks, trade names, logos and
service marks of IVB listed on Exhibit B (IVB Trademarks), as such list may be
updated from time to time by IVB.

        1.13 "KEY" means a numeric or alpha-numeric code that is necessary to
gain access to and operate the Enterprise Platform in accordance with the
license granted under this Agreement.

        1.14 "LICENSE FEES" has the meaning given in Section 8.2 (Fees).

        1.15 "MAINTENANCE AND SUPPORT FEES" has the meaning given in Section 8.2
(Fees).

        1.16 "MAINTENANCE AND SUPPORT SERVICES" has the meaning given in Exhibit
H (GMI Maintenance and Support Services).

        1.17 "MINIMUM TERMS" means those minimum terms and conditions for the
End User Agreement set forth in Exhibit D (Minimum Terms).

        1.18 "OBJECT CODE" means the fully compiled machine-readable binary
version of a software program.

        1.19 "ORDER FORM" has the meaning given in Section 6.1 (Issuance of
Purchase of Orders).

        1.20 "PURCHASE ORDER" has the meaning given in Section 6.1 (Issuance of
Purchase Orders).

        1.21 "SOURCE CODE" means the human-readable version of a software
program that can be compiled into Object Code.

        1.22 "TAXES" has the meaning given in Section 8.3 (Taxes).

        1.23 "TERM" has the meaning given in Section 14.1 (Term).

<PAGE>

        1.24 "TERRITORY" shall mean [**]. Within [**] after execution of this
Agreement the parties will extend the territory to jurisdictions [**] pursuant
to a separate written addendum or amendment. IVB understands and agrees that
such extension will only be made to countries listed on Exhibit J (Agreed
Countries) to this Agreement and to such other countries as the parties may
agree form time to time.

        1.25 "UPDATE" means error corrections, patches, modifications and
enhancements to the Enterprise Platform made generally available by GMI at no
additional fee (other than shipping charges) to its licensees contracted to
receive maintenance and support services for the time period during which the
Update is made generally available. Updates shall not include any Upgrades.

        1.26 "UPGRADES" means any new releases or new versions of the Enterprise
Platform that GMI licenses for an additional fee. Upgrades shall not include
software that GMI prices as a product offering separate from the Enterprise
Platform.

2.      LICENSE.

        2.1 ENTERPRISE PLATFORM. Subject to the terms and conditions of this
Agreement, including the payment of applicable fees pursuant to Section 8 (Fees
and Payment), GMI hereby grants to IVB a non-exclusive, non-transferable (except
as permitted under Section 15.13 (Assignment)), non-sublicensable and limited
license, to practice all GMI Intellectual Property rights to the extent such
Intellectual Property rights are practiced in the normal operation of the
Enterprise Platform and such other products as may be licensed to IVB hereunder;
however this grant does not confer any rights to practice any Intellectual
Property rights of GMI in connection with products other than the Enterprise
Platform and such other products as may be licensed to IVB hereunder, and any
services related thereto, in the Territory and during the Term:

               (a) to internally reproduce and use the Enterprise Platform on
the number of CPUs (as defined in the Order Form) specified in an Accepted Order
for the purpose of developing, testing and staging the Composite Products and
applications for the Composite Products, for the purpose of developing
demonstration systems and conducting demonstrations of such systems for
potential customers, and for the purpose of supporting End Users of the
Enterprise Platform, whether as a stand-alone product, or as part of a Composite
Product;

               (b) to modify, enhance and create derivative works of the
reusable dialogue components included in the Enterprise Platform (known as
Talklets(TM)) for the purpose of marketing and distributing such components by
sublicense as part of the Enterprise Platform;

               (c) to market and distribute by sublicense one or more tangible
copies of the Enterprise Platform, in Object Code and interpreted code only, as
a stand-alone product, or as part of a Composite Product, to End Users, either
directly or indirectly through subdistributors pursuant to Section 3.4; and

               (d) either directly or indirectly through subdistributors, to
permit such End Users to internally reproduce and use in accordance with the
restrictions set forth in an Accepted Order the Enterprise Platform as a
stand-alone product, or as part of a Composite Product, pursuant to an
enforceable End User Agreement; and

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               (e) either directly or indirectly through subdistributors, to
permit such End Users to modify, enhance and create derivative works of the
reusable dialogue components included in the Enterprise Platform for its own
internal purposes in accordance with an enforceable End User Agreement, and not
for marketing, sale, distribution or licensing.

IVB may also make [**] of the Enterprise Platform reasonably necessary for
internal archival and backup purposes as well as for disaster recovery.

        2.2 DOCUMENTATION. Subject to the terms and conditions of this
Agreement, GMI hereby grants to IVB a non-exclusive, non-transferable (except as
permitted under Section 15.13 (Assignment)), non-sublicensable and limited
license in the Territory and during the Term to modify and create derivative
works from the Documentation by creating technically accurate subsets and
supersets thereof, to internally use the Documentation in connection with those
uses of the Enterprise Platform permitted under this Agreement, and to reproduce
and distribute the Documentation in its original form or as modified by IVB
together with each copy of the Enterprise Platform distributed to End Users,
whether alone or as part of a Composite Product.

        2.3 ADDITIONAL PRODUCTS. As GMI enhances the development environment of
the Enterprise Platform existing as of the Effective Date, GMI may make any
significant new features or functionality available as separate product. As such
product becomes available, GMI shall [**] license and distribution [**] to be
determined by the parties.

        2.4 GMI TRADEMARKS. Subject to the terms and conditions of this
Agreement, GMI hereby grants to IVB a non-exclusive, non-transferable (except as
permitted under Section 15.13 (Assignment)), non-sublicensable and limited
license to use and reproduce the GMI Trademarks solely in connection with the
advertising, marketing and distribution of the Enterprise Platform, whether
alone or as a Composite Product, and related Documentation. IVB agrees to state
in appropriate places on all materials using the GMI Trademarks that such
trademarks are the trademarks of GMI, and to include the symbol (TM) or (R) as
appropriate. IVB agrees not to take any action inconsistent with GMI's ownership
of the GMI Trademarks and further agrees not to adopt, use or attempt to
register any trademarks or trade names that are confusingly similar to the GMI
Trademarks or in such a way as to create combination marks with the GMI
Trademarks. Any reproduction of a GMI Trademark shall be a true reproduction,
and samples of all materials that use the GMI Trademarks shall be provided to
GMI upon request. At GMI's request, IVB will modify or discontinue, in whole or
in part, any use of the GMI Trademarks if, in GMI's [**], IVB's use of the GMI
Trademarks does not comply with GMI's then-current trademark usage policy and
guidelines.

3.      LICENSE RESTRICTIONS AND OBLIGATIONS.

        3.1 LICENSE RESTRICTIONS. GMI, its licensors and suppliers reserve all
rights not expressly granted to IVB under this Agreement. The Enterprise
Platform is licensed, not sold. Without limiting the generality of the
foregoing, IVB agrees that it will not itself, or through any parent,
subsidiary, affiliate, agent or other third party:

               (a) use, copy, duplicate or otherwise reproduce all or any part
of the Enterprise Platform or Documentation other than in accordance with this
Agreement;

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               (b) modify, adapt, port, translate, localize or create derivative
works of the Enterprise Platform or Documentation except as authorized herein;

               (c) except with the approval of GMI, merge, integrate or bundle
the Enterprise Platform with hardware, software or firmware other than IVB
Product;

               (d) decompile, disassemble, reverse engineer, or attempt,
directly or indirectly, to identify, reconstruct, derive or discover the Source
Code (or the underlying ideas, user interface techniques, algorithms, structure
or organization) for the Enterprise Platform, in whole or in part;

               (e) market or distribute to End Users, whether directly or
indirectly, either the Enterprise Platform or the Composite Product and
associated Documentation except under a valid and enforceable End User Agreement
and in accordance with this Agreement;

               (f) sell, lease, rent, loan, assign, transfer, license or
sublicense the Enterprise Platform or the Composite Product except as permitted
under the terms of this Agreement;

               (g) encumber or suffer to exist any lien or security interest in
the Enterprise Platform or the Composite Product;

               (h) disclose directly or indirectly the results of any benchmark
or other performance test run on the Enterprise Platform to any third party
without GMI's prior written consent;

               (i) provide any Update to an End User with respect to whom IVB
has not paid all Support and Maintenance Fees due to GMI for the period in which
the Update is available; or

               (j) knowingly take any action that would cause all or any part of
the Enterprise Platform to be placed in the public domain.

        3.2 PROPRIETARY NOTICES. IVB agrees that as a condition of its rights
hereunder it will not delete, alter or obscure any proprietary rights notices
(including but not limited to copyright and trademark notices) of GMI, its
licensors or suppliers that appear on or within each copy of the Enterprise
Platform and the Documentation as delivered by GMI to IVB, and that it will
reproduce all such notices on any copies of the Enterprise Platform and
Documentation permitted under this Agreement.

        3.3 END USER AGREEMENTS. Before distributing the Enterprise Platform,
the Composite Product or the Documentation to any End User, whether alone or as
a Composite Product, IVB must enter into a binding, written agreement with such
End User, enforceable against the End User, whether for commercial or evaluation
purposes, that contains terms at least as protective of and beneficial to GMI as
the Minimum Terms ("End User Agreement"). IVB will enforce each such agreement
with at least the same degree of diligence that it uses to enforce similar
agreements for its own products or other software products distributed by it,
but in no event less than reasonable diligence. IVB will immediately notify GMI
if it becomes aware of any breach of any such agreement to the extent it relates
to the Enterprise Platform or Documentation.

        3.4 SUBDISTRIBUTOR AGREEMENTS. Before allowing a subdistributor to
distribute the Enterprise Platform, whether alone or as a Composite Product, or
the Documentation to any End User, IVB must enter into a binding, written
agreement with such subdistributor, enforceable against the subdistributor, that
contains terms and conditions at least as protective of and beneficial to GMI as
the terms of this Agreement ("Subdistributor Agreement"). IVB will enforce each
such agreement with at least the same degree of diligence that it uses to

                                      -5-
<PAGE>

enforce similar agreements for its own products or other software products
distributed by it or other subdistributors, but in no event less than reasonable
diligence. IVB will immediately notify GMI if it has actual knowledge of any
breach of any such agreement to the extent it relates to the Enterprise Platform
or Documentation.

        3.5 INTEROPERATION AND INSTALLATION. IVB will integrate and install the
Enterprise Platform only into systems that are compatible with and fully
interoperate with the Enterprise Platform. GMI will not be responsible for
installation, integration or interoperation of any Composite Product sold by IVB
unless otherwise mutually agreed in writing.

4. PROPRIETARY RIGHTS. The parties acknowledge and agree that GMI shall retain
all of its right, title and interest in and to the Enterprise Platform and
Documentation, and all copies, modifications, extensions and derivative works
thereof, including all Intellectual Property rights therein and thereto, and
that IVB does not acquire any rights or licenses therein or thereto, except
those expressly granted in this Agreement. The parties acknowledge and agree
that IVB shall retain all of its right, title and interest in and to IVB
Product, and all copies, modifications, extensions and derivative works thereof
(by whomever produced), including all Intellectual Property rights therein and
thereto, and that GMI does not acquire any rights or licenses therein or
thereto. Subject to the foregoing, any modifications, enhancements and
derivative works created by IVB as permitted under Section 2.1(b) above shall be
owned by IVB.

5. EXCLUSIVITY. During the Term, IVB will not directly or indirectly distribute,
develop or have developed any product or functionality substantially similar to
all or any part of the run-time environment of the Enterprise Platform, as more
particularly described in the document entitled Enterprise Platform Run-Time
Environment, executed concurrently herewith.

6.      ORDER AND DELIVERY.

        6.1 ISSUANCE OF PURCHASE ORDERS. During the Term, IVB may issue to GMI
purchase orders that describe the Enterprise Platform licenses that IVB wishes
to purchase from GMI under this Agreement ("Purchase Orders"). Each such
Purchase Order for software to be licensed to an End User shall be issued to GMI
and shall specify the shipment date. Each Purchase Order shall be in a form
substantially similar to the form attached hereto as Exhibit F (Order Form).
Alternatively, for administrative convenience, IVB may use its standard form of
purchase order, but shall ensure that any such purchase order contains all of
the information requested on the Order Form. Notwithstanding the foregoing, GMI
hereby rejects any terms or conditions appearing on any Purchase Order that are
in addition to, or different from, the terms and conditions of this Agreement
("Other Terms"), and the Parties agree that all Other Terms shall be void and of
no force or effect unless expressly agreed to in writing by both parties. The
terms of this Agreement will govern all Purchase Orders.

        6.2 ORDER PROCESSING. GMI shall accept all Purchase Orders from IVB that
meet the requirements of this Agreement and confirm receipt and acceptance of
each Purchase Order submitted by IVB within [**] after receipt; provided,
however, that for so long as IVB is delinquent in payment of any amounts due and
payable hereunder, GMI shall be under no obligation to accept such orders in
excess of [**].

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        6.3 DELIVERY AND ACCEPTANCE. In the event that GMI accepts a Purchase
Order ("Accepted Order"), GMI shall use [**] efforts to deliver ordered copies
of the Enterprise Platform and related Documentation to IVB, together with any
applicable Keys, within [**] thereafter, which shall be deemed accepted by IVB
upon receipt.

7.      SUPPORT.

        7.1 BY IVB. IVB will be solely responsible for providing first-level
support to each End User who contracts and pays for such service. First-level
support shall include at a minimum those services detailed in Exhibit G (IVB
Support Services).

        7.2 BY GMI. Subject to the terms and conditions of this Agreement,
including the payment of applicable fees pursuant to Section 8, GMI will use
[**] efforts to provide to IVB second-level support and direct support and
training services to IVB for the Enterprise Platform as described in Exhibit I
(GMI Maintenance and Support Services). GMI will be responsible for providing
these services only to IVB, and not directly to the End Users or to IVB
subdistributors, unless the End User or subdistributor contracts directly with
GMI for support services.

        7.3 LIMITATIONS. IVB shall elect annually on behalf of each End User to
receive Maintenance and Support Services with respect either to all or none of
the production licenses of the Enterprise Platform granted hereunder. Should IVB
elect with respect to any End User not to receive or not to renew its right to
receive Maintenance and Support Services, and subsequently desire to initiate or
renew such services, IVB shall pay to GMI an amount equal to the unpaid
Maintenance and Support Fees that would have been due for the period during
which Maintenance and Support Services were not received.

8.      FEES AND PAYMENT.

        8.1 FEES. The fees for each license of the Enterprise Platform and
Documentation granted to IVB for distribution pursuant to Sections 2.1(c)-(e)
shall be as set forth in GMI's standard price list (as it exists from time to
time) ("End User License Fees"), [**], and the annual fee for Maintenance and
Support Services provided hereunder with respect such licenses ("End User
Maintenance and Support Fees") shall be as specified in Exhibit E (GMI Pricing).
GMI agrees to provide IVB at least [**] prior written notice of any increases in
the standard list price. The End User Discounts and End User Maintenance and
Support Fees listed shall be effective as of the date of this Agreement and
shall continue until expiration of the Agreement. End User License Fees and End
User Maintenance and Support Fees are non-refundable.

        8.2 FEES FOR INTERNAL USE. The fees for each license of the Enterprise
Platform and Documentation granted to IVB pursuant to Sections 2.1(a) and 2.1(b)
of this Agreement ("IVB License Fees"), and the annual fee for Maintenance and
Support Services provided hereunder ("IVB Maintenance and Support Fees"), will
be as specified in Exhibit E (GMI Pricing). IVB License Fees and IVB Maintenance
and Support Fees are non-refundable. The End User License Fees and the IVB
License Fees shall be collectively referred to in this Agreement as License
Fees. The End User Maintenance and Support Fees and the IVB Maintenance and
Support Fees shall be collectively referred to in this Agreement as the
"Maintenance and Support Fees."

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        8.3 INVOICING AND PAYMENT. Fees for software ordered on a given purchase
order will be invoiced by GMI upon receipt of the order. The amount invoiced
shall be due and payable from IVB to GMI within [**] after the date of shipment
to InterVoice-Brite. Payment of the annual Maintenance and Support Fees will be
due quarterly at [**] after the end of each quarter. IVB will pay GMI all other
amounts due under this Agreement within [**] after the date of receipt of the
GMI invoice therefor. All invoices will be expressed in U.S. dollars, and all
payments shall be made in U.S. dollars.

        8.4 DISPUTED INVOICE. IVB shall notify GMI in writing if it disputes
payment of any charges and will provide reasonable evidence for such dispute,
and GMI agrees to work with IVB in good faith to resolve such dispute within
[**] of receipt of such notice. [**]. If the parties cannot agree on a
resolution within [**], they shall escalate the dispute as provided in Section
15.8 (Dispute Resolution).

        8.5 TAXES. All amounts payable by IVB to GMI under this Agreement are
exclusive of any tax, levy or similar governmental charge (together "Taxes")
that may be assessed by any jurisdiction, whether based on the delivery,
possession or use of the Enterprise Platform, the provision of services, the
execution or performance of this Agreement or otherwise, and including without
limitation all sales, use, excise, import, export and value-added taxes or
levies. IVB will pay, and will defend and indemnify GMI against, all such Taxes,
other than those based on GMI's income, and any related penalties and interest,
or furnish GMI with evidence acceptable to the taxing authority to sustain an
exemption therefrom. If, as a result of any such Taxes, IVB is required to
withhold any amount on any payment to GMI, then the amount of the payment will
be automatically increased to offset such Taxes so that the amount actually
remitted to GMI, net of all Taxes, equals the amount invoiced or otherwise due,
and IVB will promptly furnish GMI with the official receipt for payment of such
Taxes to the appropriate taxing authority.

        8.6 RECORDS. At all times during the Term of this Agreement, and for at
least [**], IVB will maintain complete and accurate records with respect to its
activities under this Agreement, including a complete list of all copies of the
Enterprise Platform and Documentation made by IVB and a complete list of End
User names, and addresses, and any other data needed for verification of amounts
to be paid to GMI under this Agreement. All information referred to in this
Section 8.6 maintained by IVB shall be subject to the confidentiality and access
restrictions set forth in Section 8.7, and GMI agrees that it will have no
access to such information unless consent to such access is expressly agreed to
in writing by IVB.

        8.7 AUDIT RIGHTS. At GMI's written request not more frequently than
[**], IVB shall furnish GMI with a certificate signed by an officer of IVB
verifying that the Enterprise Platform and Documentation are being used in
accordance with the provisions of this Agreement. In addition, GMI may, not more
than once annually, during normal business hours and upon at least [**] prior
written notice, have an independent audit firm selected by GMI ("Auditor") and
reasonably acceptable to IVB audit IVB's records relating to its compliance,
including payment, under this Agreement in order to verify compliance with the
terms of this Agreement. The audit will be conducted at GMI's expense unless the
audit reveals that IVB has underpaid amounts owed to GMI by [**] or more in any
given quarter, in which case IVB will reimburse GMI for all reasonable costs and
expenses incurred by GMI in connection with such audit. The Auditor is not
authorized to reveal to GMI or any third party any other information concerning
IVB's business or End Users including without limitation, the names of such End
Users. IVB will pay to GMI any amounts shown by any such audit to be owing
within [**] of the receipt of an invoice.

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All information provided to GMI or the independent audit firm pursuant to this
Section 8.7 shall be deemed Confidential Information of IVB.

9.      MARKETING AND SALES.

        9.1 MARKETING, SALES AND SUPPORT. IVB agrees to use [**] efforts to
market, promote and solicit orders for the Enterprise Platform, whether on a
stand-alone basis or as part of a Composite Product, in a manner that reflects
favorably on the good will and reputation of the parties. IVB, [**], shall
maintain adequate supplies of promotional materials and documentation to promote
and sell the Enterprise Platform in accordance with this Agreement. Except as
authorized by GMI in writing, IVB will not make or publish any representation,
warranty or guarantee on behalf of GMI or its licensors concerning the
Enterprise Platform not set forth in the Documentation. IVB will promptly inform
GMI of any problems or errors in the Enterprise Platform of which it becomes
aware. GMI will use [**] efforts to provide to IVB [**] versions of new releases
of the Enterprise Platform at least [**] prior to the date that such software
becomes generally available and IVB will make [**] efforts to achieve [**] with
GMI's new releases of the Enterprise Platform within [**] after the date such
software becomes generally available.

        9.2 BRANDING. Except as set forth in Section 3 (License Restrictions and
Obligations), IVB may use GMI Trademarks to advertise, market, or promote the
Enterprise Platform or the Composite Product in a manner mutually acceptable to
GMI and IVB. IVB's use of the GMI Trademarks is subject to the limitations and
requirements set forth in Section 2.4 (GMI Trademarks).

        9.3 PRIVATE LABELING. Notwithstanding any other provision of this
Agreement, GMI hereby acknowledges and agrees that IVB may, in its absolute and
sole discretion, private label or brand the Enterprise Platform licensed under
this Agreement using IVB Trademarks. If IVB determines to private label or brand
the Enterprise Platform or Composite Product, IVB may do so using any IVB
Trademark. Any such IVB Trademark may be displayed on or with the Enterprise
Platforms in any manner chosen by IVB. Except as otherwise agreed to in Section
3.2 (Proprietary Notices), IVB will have no obligation to in any way display or
use any name, mark, trade name, brand or trademark of GMI on or with any
products that IVB chooses to private label or brand. Except as otherwise
provided in this Agreement nothing herein will in any way convey to either party
any right, title or interest in any names, marks, trade names, brands and/or
trademarks of the other party. IVB may also, if it so chooses, display any GMI
Trademark in accordance with Section 2.4 (GMI Trademarks) or in accordance with
reasonable instructions conveyed to IVB in writing in accordance with the notice
provisions of this Agreement. As between the parties, all goodwill in any IVB
Trademark shall belong exclusively to IVB.

10.     GMI WARRANTIES.

        10.1 MEDIA WARRANTY. GMI warrants that, for a period of [**] after the
date of delivery (the "Media Warranty Period"), the CD-ROM or other media on
which the Enterprise Platform is delivered to IVB will be free of any
time-bombs, back door, drop-dead routines, virus, worms, trojan horses and
defects in materials and workmanship under normal use. GMI will, at its expense
and as its sole obligation and IVB's exclusive remedy for any breach of this
warranty, replace any defective media returned by IVB to GMI within the Media
Warranty Period. This warranty does not apply to damage resulting from misuse,
abuse or neglect.

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        10.2 PERFORMANCE WARRANTY. GMI warrants that for a period of [**] after
the date of delivery of the initial copy of each release of the Enterprise
Platform, or for a period of [**] after the delivery of each such copy to a End
User, whichever is shorter (the "Product Warranty Period"), the Enterprise
Platform, when used as permitted under this Agreement and in accordance with the
instructions in the Documentation (including use on a computer hardware and
operating system platform supported by GMI), will operate in substantial
accordance with the Documentation. GMI will, [**], use [**] efforts to correct
any [**] in the Enterprise Platform that causes the Enterprise Platform not to
comply with the foregoing warranty, provided the error is reported to GMI by IVB
during the Product Warranty Period. Any such error correction will not extend
the original Product Warranty Period. The foregoing shall constitute GMI's sole
obligation and IVB's exclusive remedy for any breach of the warranty set forth
in this Section 10.2.

        10.3 EXCLUSIONS. The warranty set forth in Section 10.2 will apply only
if (a) the Enterprise Platform has been properly installed and used at all times
in accordance with the Documentation; (b) no unauthorized modification or
alteration has been made to the Enterprise Platform by persons other than GMI or
its authorized representatives; and (c) IVB has not requested modifications,
alterations, or additions to the Enterprise Platform that cause it to deviate
from the Documentation.

        10.4 DISCLAIMER OF WARRANTIES. THE WARRANTIES SET FORTH IN THIS SECTION
10 ARE THE SOLE AND EXCLUSIVE WARRANTIES REGARDING THE ENTERPRISE PLATFORM AND
DOCUMENTATION AND ARE IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED,
OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A
PARTICULAR PURPOSE. IVB ACKNOWLEDGES THAT IT HAS NOT RELIED ON ANY WARRANTIES OR
REPRESENTATIONS OTHER THAN THE EXPRESS WARRANTIES AND REPRESENTATIONS IN THIS
AGREEMENT, AND THAT NO REPRESENTATIONS OR WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, ARE MADE BY OR ON BEHALF OF GMI'S LICENSORS OR SUPPLIERS. GMI DOES
NOT WARRANT THAT USE OF THE ENTERPRISE PLATFORM WILL BE ERROR-FREE OR
UNINTERRUPTED.

        10.5 HAZARDOUS APPLICATIONS. THE ENTERPRISE PLATFORM IS NOT INTENDED FOR
USE IN CONNECTION WITH ANY NUCLEAR, AVIATION, MASS TRANSIT, LIFE SUPPORT OR
WEAPONS SYSTEM APPLICATION OR ANY OTHER INHERENTLY HAZARDOUS APPLICATION THAT
COULD RESULT IN DEATH, PERSONAL INJURY, CATASTROPHIC DAMAGE, OR MASS
DESTRUCTION. GMI AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ANY EXPRESS
OR IMPLIED WARRANTY OF FITNESS FOR SUCH USE. IVB REPRESENTS AND WARRANTS THAT IT
WILL NOT DIRECTLY OR INDIRECTLY USE THE ENTERPRISE PLATFORM TO DEVELOP ANY
APPLICATIONS FOR SUCH PURPOSES.

        10.6 APPLICATION DEVELOPMENT AND SYSTEMS INTEGRATION. IVB acknowledges
that improper or substandard application development or systems integration may
affect the usefulness of the Enterprise Platform. IVB agrees that under no
circumstances shall GMI be responsible for inefficiencies, under-performance, or
dissatisfaction with the Enterprise Platform due to factors involved in
application development or systems integration, unless such inefficiencies or
under-performance results from IVB's conformance with the Documentation or with
written instruction from GMI.

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        10.7 NO OTHER WARRANTIES. No employee, agent, representative, or
affiliate of GMI has authority to bind GMI to any oral representation or
warranty concerning the Enterprise Platform. Any representation or warranty not
expressly set forth in this Agreement will be unenforceable.

11.     INDEMNIFICATION.

        11.1 INDEMNITY BY GMI.

               (a) INTELLECTUAL PROPERTY INDEMNITY. GMI shall, at its expense,
defend, indemnify and hold harmless IVB in any action brought by a third party
against IVB to the extent that the action is based upon a claim that the
Enterprise Platform [**], or that the GMI Trademarks, when used in accordance
with this Agreement, [**], and shall pay those costs (including attorney's fees)
and damages finally awarded against IVB, or those costs and damages agreed to in
a monetary settlement of such action, provided that IVB (i) promptly notifies
GMI in writing of the action, (ii) gives GMI sole control of the defense thereof
and all related settlement negotiations, and (iii) cooperates with GMI and, at
GMI's request and expense, assists in such defense. Without limiting the
foregoing, IVB will have the right to participate in any such defense at its
cost and subject to GMI's ultimate authority and control.

        In the event the Enterprise Platform is held or is believed by GMI
likely to be held to infringe any copyright, patent, or other intellectual
property right of a third party, GMI shall have the option, at its expense, to
(x) procure for IVB the right to continue use of the Enterprise Platform; (y)
modify or replace the Enterprise Platform to make it noninfringing; or, (z) if
neither of the foregoing is commercially practicable, terminate the license for
the Enterprise Platform and refund the license fees paid for such Product less
an amount for use of the Enterprise Platform calculated pro-rata on the basis of
a [**] depreciation schedule.

               (b) EXCLUSIONS. Notwithstanding the foregoing, GMI will have no
obligation under this Section 11.1 or otherwise with respect to any infringement
claim based upon or arising out of (i) any unauthorized use, reproduction, or
distribution of the Enterprise Platform by IVB or any of its End Users, (ii) any
use of the Enterprise Platform in combination with other products, equipment,
software or data not furnished by GMI, if the alleged infringement would have
been avoided by use of the Enterprise Platform alone; (iii) any use,
reproduction, or distribution of any release of the Enterprise Platform other
than the most current release, if the alleged infringement would have been
prevented by use of the current release; (iv) any modification or marking of the
Enterprise Platform by any person other than GMI or its authorized contractors,
if the alleged infringement would not have occurred but for such modification or
marking; or (v) IVB's continuation of allegedly infringing activities after
having been supplied with a modification or replacement of the Enterprise
Platform that would have avoided such infringement.

               (c) ENTIRE LIABILITY. This Section 11.1 states the entire
liability of GMI, and IVB's sole remedy, with respect to infringement of any
patent, copyright, trade secret or other proprietary right arising under or in
connection with this Agreement.

        11.2 INDEMNITY BY IVB.

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               (a) Except to the extent GMI is obligated to defend and indemnify
IVB pursuant to Section 11.1, or to the extent GMI is held liable under any
final judgment thereunder, IVB shall, at its expense, defend, indemnify and hold
GMI harmless from and against any action brought by a third party against GMI to
the extent that the action is based upon a claim arising from or related to
[**], and shall pay those costs and damages finally awarded against GMI, or
those costs and damages agreed to in a monetary settlement of such action,
provided that GMI (a) promptly notifies IVB in writing of the action, (b) gives
IVB sole control of the defense thereof and all related settlement negotiations,
and (c) cooperates with IVB and, at IVB's request and expense, assists in such
defense. Without limiting the foregoing, GMI will have the right to participate
in any such defense at its cost and subject to IVB's ultimate authority and
control.

               (b) IVB will indemnify, hold harmless and defend GMI at IVB's own
expense against any claim, suit, damages, liabilities, costs and expenses
(including reasonable attorneys fees) to the extent incurred because of any
third party claim that use or license of any modification, enhancement or
derivative work developed by IVB pursuant to Section 2.1(b) hereof infringes
[**]; provided that GMI (a) promptly notifies IVB in writing of the action, (b)
gives IVB sole control of the defense thereof and all related settlement
negotiations, and (c) cooperates with IVB and, at IVB's request and expense,
assists in such defense. Without limiting the foregoing, GMI will have the right
to participate in any such defense at its cost and subject to IVB's ultimate
authority and control.

               (c) ENTIRE LIABILITY. This Section 11.2 states the entire
liability of IVB, and GMI's sole remedy, with respect to infringement of any
patent, copyright, trade secret or other proprietary right arising under or in
connection with this Agreement.

12. LIMITATIONS OF LIABILITY. EXCEPT WITH [**], IN NO EVENT WILL EITHER PARTY BE
LIABLE TO THE OTHER FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL OR
INCIDENTAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF USE, BUSINESS
INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, OR FOR THE COST OF PROCUREMENT OF
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, INCURRED IN CONNECTION WITH OR ARISING
OUT OF THIS AGREEMENT, INCLUDING THE FURNISHING, PERFORMANCE OR USE OF THE
ENTERPRISE PLATFORM OR DOCUMENTATION PROVIDED HEREUNDER, WHETHER ALLEGED AS A
BREACH OF CONTRACT OR TORTIOUS CONDUCT, INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR A
BREACH OF SECTION 3 (LICENSE RESTRICTIONS AND OBLIGATIONS) OR SECTION 13
(CONFIDENTIALITY) AND [**], IN NO EVENT WILL EITHER PARTY'S TOTAL CUMULATIVE
LIABILITY UNDER THIS AGREEMENT (OTHER THAN FOR PAYMENT OF LICENSE FEES, SUPPORT
AND MAINTENANCE FEES, AND ANY OTHER AMOUNTS OWED TO GMI UNDER THIS AGREEMENT)
[**]. THE ENTERPRISE PLATFORM IS NOT INTENDED FOR USE IN CONNECTION WITH ANY
NUCLEAR, AVIATION, MASS TRANSIT, LIFE SUPPORT OR WEAPONS SYSTEM APPLICATION OR
ANY OTHER INHERENTLY HAZARDOUS APPLICATION THAT COULD RESULT IN DEATH, PERSONAL
INJURY, CATASTROPHIC DAMAGE, OR MASS DESTRUCTION, AND IVB AGREES THAT GMI WILL
HAVE NO LIABILITY OF ANY KIND AS A RESULT OF ANY SUCH USE OF THE ENTERPRISE
PLATFORM. IVB AGREES THAT IN NO EVENT

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WILL ANY GMI LICENSOR OR SUPPLIER HAVE ANY LIABILITY OF ANY KIND TO IVB UNDER OR
IN CONNECTION WITH THIS AGREEMENT, AND ALL SUCH PARTIES ARE INTENDED
BENEFICIARIES OF THIS SECTION.

        The foregoing limitations of liability are independent of any exclusive
remedies for breach of warranty and shall apply even if any remedy available to
the parties hereunder is found to have failed of its essential purpose. IVB
acknowledges that the compensation to GMI provided in this Agreement reflects
the allocation of risks between the parties under this Agreement, including the
foregoing limitations on liability, and that GMI would not enter into this
Agreement in the absence of these limitations on its liability.

13.     CONFIDENTIALITY.

        13.1 Each party may from time to time during the Term of this Agreement
disclose its Confidential Information to the other party. The disclosing party
will mark all Confidential Information in tangible form as "confidential" or
"proprietary" or with a similar legend. The disclosing party will identify all
Confidential Information disclosed orally as confidential at the time of
disclosure. Regardless of whether so marked or identified, however, any
information that the receiving party knew or should have known was considered
confidential or proprietary by the disclosing party, will be considered to be
Confidential Information of the disclosing party for the purposes of this
Agreement.

        13.2 Each party agrees that it will not make use of the other party's
Confidential Information, nor will it disseminate or in any way disclose such
information to any person, firm or business, except in each case as authorized
by this Agreement and then only to the extent necessary for performance of this
Agreement. Each party agrees that it will disclose Confidential Information of
the other party only to those of its employees and individual independent
contractors who need to know such information to perform their duties in
connection with the performance of this Agreement and who are bound by an
obligation of confidentiality with respect thereto no less restrictive than the
receiving party's obligation hereunder. Each party agrees that it will protect
all Confidential Information of the other party from unauthorized use, access or
disclosure with the same degree of care as it protects its own confidential
information of like nature, and in no case less than reasonable care.

        13.3 The receiving party's obligations with respect to any portion of
the Confidential Information of the disclosing party shall terminate when the
receiving party can show that (i) the Confidential Information was in the public
domain at the time it was communicated to the receiving party by the disclosing
party; (ii) it entered the public domain subsequent to the time it was
communicated to the receiving party by the disclosing party through no fault of
the receiving party; (iii) it was in the receiving party's possession free of
any obligation of confidence at the time it was communicated to the receiving
party by the disclosing party; (iv) it subsequently came into the receiving
party's possession from a third party free of any obligation of confidence to
the disclosing party; or (v) it was developed by employees or agents of the
receiving party independently of and without reference to any Confidential
Information communicated to the receiving party by the disclosing party. In
addition, Section 13.2 will not be construed to prohibit any disclosure to the
extent that it is (x) necessary to establish the rights of either party under
this Agreement; or (y) required by the valid order or subpoena of a court or
other governmental body or otherwise required by law, provided that the party
required to make such disclosure notifies the other party promptly and in
writing and reasonably cooperates with the other party in any effort to contest
or limit the scope of such disclosure.

        13.4 Upon termination or expiration of this Agreement, each party shall
promptly return or destroy all Confidential Information disclosed by the other
party, and, upon request of the other party, shall promptly certify in a writing
signed by an officer that all such materials of the requesting party have been
returned or destroyed.

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14. TERM AND TERMINATION.

        14.1 TERM. The term of this Agreement will commence on the Effective
Date and will continue for a period of three (3) years thereafter ("Initial
Term") unless earlier terminated in accordance with the provisions hereof. This
Agreement will automatically renew for successive one (1) year periods (each a
"Renewal Term") unless either party notifies the other at least [**] before the
expiration of the then-current term of an intention not to renew (the Initial
Term and Renewal Terms are collectively referred to as the "Term").

        14.2 TERMINATION FOR CAUSE. Either party may terminate this Agreement
immediately upon written notice (a) if the other party breaches a material term
or condition of this Agreement and fails to cure such breach within [**]
following written notice from the non-breaching party of the breach; (b) if the
other party breaches the provisions of Section 13 (Confidentiality); (c) if the
other party infringes the Intellectual Property rights of the terminating party;
or (d) if the other ceases to do business. Additionally, GMI may terminate this
Agreement immediately upon written notice to IVB if (x) IVB fails to pay any
portion of the fees payable under this Agreement within [**] after receiving
written notice from GMI that payment is due; or (y) in the reasonable opinion of
GMI, IVB has materially breached Section 3 (License Restrictions and
Obligations).

        14.3 EFFECT OF TERMINATION.

               (a) WIND DOWN; LICENSE TERMINATION. During the [**] period
beginning upon the effective date of any termination or expiration of this
Agreement for any reason ("Wind Down Period"), all rights and obligations of the
parties under this Agreement, including under the third sentence of Section 9.1
(Marketing, Sales and Support) but excluding the balance of Section 9.1 and the
entirety of Section 5 (Exclusivity), will continue in accordance with, and
subject to, the terms and conditions of this Agreement at the same prices and
[**] as in effect in the last year of this Agreement in order to allow the
parties to wind down their relationship. Upon expiration of the Wind Down
Period, all licenses granted to IVB, and all support obligations of the parties,
under this Agreement will immediately terminate, and all amounts payable to GMI
hereunder shall become immediately due and owing. Except as permitted pursuant
to Section 14.4 (b) (Permitted Uses), upon expiration of the Wind Down Period,
IVB shall discontinue all further use of the GMI Trademarks and all further use,
reproduction and distribution of the Enterprise Platform and Documentation, and
shall immediately return to GMI all copies of the Enterprise Platform and
Documentation, and certify to GMI in a writing, signed by an officer of IVB,
that it has fully complied with this requirement.

               (b) PERMITTED USES. IVB may keep a reasonable number of copies of
the Enterprise Platform and Documentation solely for use by IVB in supporting
End Users subject to valid and existing End User Agreements for the duration of
any support obligation of IVB to any such End User.

               (c) END USER AGREEMENTS. Each End User to whom the Enterprise
Platform and/or the Composite Product is licensed hereunder shall be permitted
the continued use of such Product for the balance of the term, and in accordance
with the provisions, of the applicable End User Agreement, provided that and so
long as such End User is not in default of its End User Agreement.

               (d) SURVIVAL. Sections 1 (Definitions), 4 (Proprietary Rights), 8
(Fees and Payment), 10 (GMI Warranties), 11 (Indemnification), 12 (Limitations
of Liability), 13 (Confidentiality), 14 (Term and Termination),

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and 15 (General Provisions) (other than Section 15.2 (Use of IVB's Name and
Trademarks) and 15.20 (Insurance)) shall survive expiration or termination of
this Agreement for any reason, provided that Section 8.6 (Records) shall survive
only for the period set forth therein and Sections 8.7 (Audits) and 11
(Indemnification) shall survive only for a period of [**] following expiration
or termination of this Agreement.

               (e) SOURCE CODE ESCROW AND LICENSE. Promptly after execution of
this Agreement, and in accordance with the Escrow Agreement attached hereto as
Exhibit I (Escrow Agreement) and executed by the parties concurrently with this
Agreement, GMI shall deliver the applicable Deposit Materials (as defined in the
Escrow Agreement) to the identified escrow company to be held in escrow at IVB's
expense. Subject to the terms and conditions of this Agreement and the Escrow
Agreement, GMI grants to IVB upon release of the Deposit Materials a perpetual,
non-exclusive, non-transferable, non-sublicensable license to the Deposit
Materials to allow IVB to maintain the Enterprise Platform, correct errors in
that software, and otherwise provide support to IVB customers of the Enterprise
Platform (but not to otherwise modify or create derivative works of the Deposit
Materials); provided that IVB may exercise this license to the Deposit Materials
with respect to the Enterprise Platform if, only if, and only to the extent that
at any time during the Term of this Agreement GMI terminates the sales and/or
support of the Enterprise Platform or ceases to do business (a "Release
Condition"), and IVB obtains the Deposit Materials pursuant to the terms and
conditions of the Escrow Agreement, and further provided that IVB may exercise
this license to the Deposit Materials if, and only if, it is not then in
material breach of this Agreement.

15. GENERAL PROVISIONS.

        15.1 CONFIDENTIALITY OF AGREEMENT. Either party may disclose its
relationship with the other party, but neither may disclose the terms of this
Agreement to anyone other that its attorneys, accountants and other advisors,
who in each case agree to maintain the confidentiality of the terms of this
Agreement, or subject to notice and execution of a non-disclosure agreement
between the disclosing party and a third party in connection with a financing or
transfer of all or substantially all of its business or assets, whether by sale,
merger or other combination, except pursuant to a mutually agreeable press
release which shall be issued by the parties promptly following execution
hereof, or as otherwise approved by the other party in writing or required by
law.

        15.2 USE OF IVB'S NAME AND TRADEMARKS. IVB grants to GMI the right to
disclose on its web site and in its advertising, marketing and public relations
materials that IVB is a licensee of the Enterprise Platform and to include in
any such disclosure information about IVB, subject in each case to the prior
written approval of IVB, which approval shall not be unreasonably withheld or
delayed. Failure to obtain IVB's prior written consent of press releases shall
be considered a material breach by GMI hereunder. Solely for the purpose of the
foregoing, IVB grants to GMI the worldwide, non-exclusive, non-transferable
(except as permitted under Section 15.13 (Assignment)), non-sublicensable and
limited license to use and reproduce IVB Trademarks on GMI's web site and in its
advertising, marketing and public relations materials. GMI agrees to state in
appropriate places on all materials using IVB Trademarks that such trademarks
are the trademarks of IVB, and to include the symbol (TM) or (R) as appropriate.
GMI agrees not to take any action inconsistent with IVB's ownership of IVB
Trademarks and further agrees not to adopt, use or attempt to register any
trademarks or trade names that are confusingly similar to IVB Trademarks or in
such a way as to create combination marks with IVB Trademarks. Any reproduction
of a IVB Trademark shall be a true reproduction, and samples of all materials
that use IVB Trademarks shall be provided to IVB upon request. At IVB's request,
GMI will modify or discontinue, in whole or in part, any use of

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -15-
<PAGE>

IVB Trademarks if, in IVB's sole discretion, GMI's use of IVB Trademarks does
not comply with IVB's then-current trademark usage policy and guidelines.

        15.3 NON-SOLICITATION. IVB and GMI agree that during the period
beginning on the Effective Date and ending [**] after termination or expiration
of this Agreement, neither party shall actively solicit any employee(s) of the
other party for employment or consulting services or otherwise encourage any
such employee(s) to leave the employment of the other party. The parties are
agreeing to this non-solicitation provision with the understanding that each
party has invested considerable time and money in training its employees and has
a strong interest in retaining its employees. Further, each party acknowledges
and agrees that the employees of the other have knowledge of information
confidential and proprietary information to the other that this provision is
intended to protect. The restriction set forth in this Section 15.3 shall not
apply to the terminating party in the event that this Agreement is terminated
pursuant to Section 14.2 (Termination for Cause).

        15.4 NONEXCLUSIVE AGREEMENT. Except as otherwise set forth in Section 5
(Exclusivity), each party acknowledges that this Agreement does not create an
exclusive agreement between the parties. Either party may design, develop,
manufacture, acquire or market competitive products or services.

        15.5 AUTHORITY. Each party represents that it has full power to enter
into and perform this Agreement, and the person signing this Agreement on such
party's behalf has been duly authorized and empowered to enter in this
Agreement.

        15.6 NO AGENCY. Each party will in all matters relating to this
Agreement act as an independent contractor, and neither will have the power to
obligate or bind the other party in any manner whatsoever. Neither execution nor
performance of this Agreement shall be construed to have established any agency,
joint venture or partnership.

        15.7 GOVERNING LAW. This Agreement shall be governed in all respects by
the laws of the United States of America and of the State of California without
giving effect to any choice of law principles that would require the application
of the laws of a different state. The parties agree that the United Nations
Convention on Contracts for the International Sale of Goods is specifically
excluded from application to this Agreement.

        15.8   DISPUTE RESOLUTION.

               (a) The parties will attempt in good faith to informally resolve
any dispute arising out of or relating to this Agreement according to the
following procedure. Upon written request of a party identifying a dispute, each
party will designate a management representative with the responsibility and
authority to resolve the dispute. The designated management representatives will
initially meet within fifteen (15) days after the request is received from the
requesting party. At this first meeting, the designated management
representatives will identify the scope of the dispute and the information
needed to discuss and attempt to resolve the dispute. These management
representatives will then gather relevant information regarding the dispute and
will meet to discuss the issues and negotiate in good faith to resolve the
dispute. Such second meeting will occur within fifteen (15) days after the
initial meeting. Nothing in this Section 15.8 will restrict the right of either
party to apply to a court of competent jurisdiction for injunctive relief or
damages at any time. However, the right of either party to file a lawsuit does
not abrogate each party's obligations under this Section 15.8.

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[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -16-
<PAGE>

               (b) Should any dispute, claim or controversy remain unresolved at
the end of the time periods set out above, then all remaining matters shall be
referred to an office of J.A.M.S located in or near the city of the party that
did not initiate the dispute for mediation, that is, an informal, non-binding
conference or conferences between the parties in which a mediator for the
J.A.M.S panel will seek to guide the parties to a resolution of the dispute
between them.

               (c) No provision of, or the exercise of any rights under this
Section 15.8 shall limit the right of any party to obtain provisional or
ancillary remedies such as injunctive relief or the appointment of a receiver
from any court having jurisdiction before, during or after the pendency of any
mediation. The institution and maintenance of an action for pursuit of
provisional or ancillary remedies shall not constitute a waiver of the right of
any party, including the plaintiff, to submit the controversy or claim to
mediation.

        15.9 REMEDIES. The parties acknowledge and agree that any actual or
threatened breach of this Agreement will constitute irreparable harm for which
monetary damages would be an inadequate remedy, and that in such event the
non-breaching party shall be entitled to obtain immediate injunctive relief to
protect its rights under this Agreement. If IVB continues to use or sublicense
the Enterprise Platform or Documentation after its right to do so has terminated
or expired, GMI will be entitled to immediate injunctive relief without the
requirement of posting bond, including an order directing that any copies of the
Enterprise Platform or Documentation, or any portion thereof, that IVB attempts
to import into any country or territory be seized, impounded and destroyed by
customs officials. If any legal action is brought to enforce this Agreement, the
prevailing party will be entitled to recover its reasonable attorneys' fees and
costs.

        15.10 NOTICES. All notices, consents, approvals and reports permitted or
required under this Agreement or required by law shall be in writing and must be
either (a) delivered in person, (b) sent by first class registered or certified
mail, postage prepaid, return receipt requested, or (c) sent by major commercial
overnight courier, in each case properly posted to the other party at the
address set forth above. Either party may change such address by notice to the
other party given in accordance with this Section 15.10. All such notices,
consents, approvals and reports shall be deemed given at the time of actual
delivery in person, three (3) business days after deposit in the mail as set
forth above, or one (1) day after delivery to an overnight air courier service,
as applicable. Notices shall be sent to the attention of the other party's
signatory of this Agreement, with a copy to its General Counsel.

        15.11 COMPLIANCE WITH LAWS.

               (a) LOCAL LAWS. IVB and GMI shall comply with all applicable
laws, regulations and other legal requirements of, and shall at its sole expense
obtain and maintain the governmental authorizations, registrations and filings
required by, any jurisdiction in connection with the execution or performance of
this Agreement.

               (b) UNLAWFUL PAYMENTS. Neither IVB nor GMI will use any payment
or other benefit derived from this Agreement to offer, promise or pay any money,
gift or other thing of value to any person for the purpose of influencing
official actions or decisions with respect to this Agreement, while knowing or
having reason to know that any portion of such money, gift or thing will,
directly or indirectly, be given, offered or promised to (i) an employee,
officer, or other person acting in an official capacity for any government or
its instrumentalities, or (ii) any political party, party official or candidate
for political office.

               (c) EXPORT CONTROLS. IVB hereby acknowledges and agrees that it
will not export or re-export the Enterprise Platform, the Composite Product or
the Documentation supplied by GMI, or any part thereof,

                                      -17-
<PAGE>

directly or through third parties, in contravention of any export laws,
regulations or decrees of the United States government or any agency thereof.

        15.12 U.S. GOVERNMENT END USERS. The Enterprise Platform provided under
this Agreement is commercial computer software developed exclusively at private
expense, and in all respects is proprietary data belonging to GMI and/or its
licensors. The Enterprise Platform and Documentation are "commercial items" as
that term is defined in 48 C.F.R. 2.101, consisting of "commercial computer
software" and "commercial computer software documentation" as such terms are
used in 48 C.F.R. 12.212 and 227.7202. Consistent with 48 C.F.R. 12.212 and 48
C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the
Enterprise Platform and Documentation only as commercial items and with only
those rights as are granted to all other End Users pursuant to the terms and
conditions of this Agreement. Unpublished rights are reserved under the
copyrights laws of the United States.

        15.13 ASSIGNMENT. Neither party shall assign any rights or obligations,
nor delegate any duties, arising under this Agreement without the prior written
consent of the other party except pursuant to a transfer of all or substantially
all of a party's business and assets, whether by merger, sale of assets, sale of
stock, or otherwise. Any attempted assignment or transfer in violation of the
foregoing will be null and void and of no effect. Subject to the above
restriction on assignment, this Agreement shall inure to the benefit of and bind
the successors and assigns of the parties.

        15.14 WAIVER. Any waiver of the provisions of this Agreement or of a
party's rights or remedies under this Agreement must be in writing to be
effective. No delay or omission or failure to enforce any provision or to
exercise any right, remedy, power or privilege provided for under this Agreement
will be deemed to be a waiver thereof and any single or partial exercise of any
such right or remedy, power or privilege will not preclude any later exercise
thereof.

        15.15 SEVERABILITY. If any term, condition, or provision in this
Agreement is found by a court of competent jurisdiction to be invalid, unlawful
or unenforceable to any extent, the parties shall endeavor in good faith to
replace such provision with a provision that will preserve, as far as possible,
the purposes intended by the parties under the provision held invalid, unlawful
or unenforceable. If the parties fail to agree on such an amendment, the
invalid, unlawful or unenforceable provision shall be changed and interpreted so
as to best accomplish the objectives of such provision within the limits of
applicable law.

        15.16 FORCE MAJEURE. A failure or delay in performance of any duties or
obligations of either party (except the payment of money owed) will not be
considered a breach of this Agreement if such failure or delay is caused by an
event beyond the reasonable control of such party, provided that such party must
use reasonable efforts under the circumstances to notify the other party, and to
minimize the duration and consequences, of any such failure or delay.

        15.17 HEADINGS. The section headings appearing in this Agreement are
inserted only as a matter of convenience and in no way define, limit, construe
or describe the scope or extent of such section, or in any way affect this
Agreement.

        15.18 COUNTERPARTS. This Agreement may be executed in two or more
counterparts, each of which will be considered an original, but all of which
together will constitute one and the same instrument. To expedite order
processing, the parties may treat faxed counterparts of this Agreement
(including signed counterparts) as originals; nevertheless, either party may
require the other to exchange original signed documents.

                                      -18-
<PAGE>

        15.19 ENTIRE AGREEMENT. This Agreement and the exhibits hereto, together
with any Accepted Orders, and the InterVoice-Brite OEM Agreement and the Joint
Development and Co-Marketing Agreement between the parties, both of even date
herewith, constitute the entire agreement between the parties with respect to
the strategic relationship between them. This Agreement supersedes, and the
terms of this Agreement govern, any prior or collateral proposals or agreements
with respect to the subject matter hereof. This Agreement may only be modified
by a written agreement signed by authorized representatives of each party.

        15.20 INSURANCE. IVB shall at all times during the Term of this
Agreement, at its own cost and expense, carry and maintain comprehensive general
liability, errors and omissions, automobile liability and workers compensation
insurance coverage in amounts reasonably acceptable to GMI. IVB shall forward to
GMI certificates of such insurance issued by the insuring carrier or carriers.
The certificate(s) shall provide that [**] prior written notice of cancellation
of, or material change or exclusions in the policy to which certificate(s)
relate shall be given to GMI. IVB shall not commence any work hereunder until
the obligations of IVB with respect to insurance have been fulfilled. The
fulfillment of such obligations, however, shall not otherwise relieve IVB of any
liability assumed hereunder or in any way modify IVB's obligations to indemnify
GMI. IVB shall require its subcontractors who may enter upon GMI's premises to
maintain insurance as described above.

        IN WITNESS WHEREOF, the undersigned have caused this Agreement to be
executed by their respective authorized representatives.

GENERAL MAGIC, INC.                        INTERVOICE-BRITE, INC.

/s/ KM Layton                              /s/ Rob-Roy J. Graham
-------------------------------------      -------------------------------------
Authorized Signature                       Authorized Signature

    Kathie Layton                              Rob-Roy J. Graham
-------------------------------------      -------------------------------------
Printed Name                               Printed Name

    President/CEO                              CFO
-------------------------------------      -------------------------------------
Title                                      Title

    3/28/02                                    3/28/02
-------------------------------------      -------------------------------------
Date                                       Date

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[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -19-
<PAGE>

                                    EXHIBIT A

                                   IVB PRODUCT

IVB OneVoice VoiceXML Gateway, and related products and services

                                      -20-
<PAGE>

                                    EXHIBIT B

                                 IVB TRADEMARKS

INTERVOICE-BRITE(TM)

ONEVOICE(R) MEDIA GATEWAY

INVISION(R) STUDIO

INTERSOFT(R)

                                      -21-
<PAGE>

                                    EXHIBIT C

                                 GMI TRADEMARKS

General Magic(R)

magicTalk(R)

magicTalk(R) Enterprise Platform

magicTalk Logo

General Magic Logo

                                      -22-
<PAGE>

                                    EXHIBIT D

                                  MINIMUM TERMS

    1.  The End User may not, directly or indirectly (a) modify, decompile,
        disassemble, reverse engineer, or derive the Source Code for the EP
        Product, in whole or in part; (b) merge, integrate or bundle the EP
        Product with hardware, software or firmware other than IVB Product; (c)
        sell, lease, rent, loan, assign, transfer, license or sublicense the EP
        Product or the Composite Product; or (d) disclose directly or indirectly
        the results of any benchmark or other performance test run on the EP
        Product to any third party.

    2.  End User acknowledges and agrees that GMI, its licensors and suppliers
        own all right, title and interest in and to the EP Product and
        Documentation, and all copies, modifications, extensions and derivative
        works thereof (by whomever produced), including all Intellectual
        Property Rights therein and thereto.

    3.  IVB expressly disclaims on behalf of GMI, its licensors and suppliers
        any and all warranties, express, implied or statutory, including without
        limitation any warranties of non-infringement, merchantability or
        fitness for a particular purpose.

    4.  End User agrees that neither GMI nor its licensors and suppliers shall
        have any liability of any kind to End User in connection with use of the
        EP Product or Documentation or otherwise arising under the End User
        Agreement.

    5.  In no event shall GMI, its licensors or suppliers be liable for any
        special, indirect, incidental, exemplary or consequential damages,
        including, but not limited to, loss of revenues and loss of profits,
        even if GMI, its licensors or suppliers have been advised of the
        possibility of such damages.

    6.  In agreements for use of the EP Product, Composite Product and
        Documentation outside of the United States of American: The End User
        acknowledges and agrees that it will not export or re-export the EP
        Product, the Composite Product or the Documentation, or any part
        thereof, directly or through third parties, in contravention of any
        export laws, regulations or decrees of the United States government or
        any agency thereof, or of any other governmental authority or
        instrumentality to which it may be subject.

    7.  For U.S. Government End Users: The EP Product and Documentation are
        "commercial items" as that term is defined in 48 C.F.R. 2.101,
        consisting of "commercial computer software" and "commercial computer
        software documentation" as such terms are used in 48 C.F.R. 12.212 and
        227.7202. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1
        through 227.7202-4, all U.S. Government end users acquire the EP Product
        and Documentation only as commercial items and with only those rights as
        are granted to all other End Users pursuant to the terms and conditions
        of this Agreement. Unpublished rights are reserved under the copyrights
        laws of the United States.

                                      -23-
<PAGE>

                                    EXHIBIT E

                                   GMI PRICING

ENTERPRISE PLATFORM [**]  SCHEDULE

[**] the Enterprise Platform and any Upgrades through 2/28/03

[**] the Enterprise Platform and any Upgrades from 3/1/03 through the
termination or expiration of the Agreement

Orders to be placed on or before receipt of customer purchase order.

ENTERPRISE PLATFORM EVALUATION LICENSES

Evaluation licenses shall be [**].

ANNUAL END USER MAINTENANCE AND SUPPORT FEE SCHEDULE

[**] software license fees paid with respect to each Accepted Order.

IVB LICENSE FEES FOR INTERNAL USE LICENSES

[**] per Seat or Connection (as defined in the Order Form), as applicable.

ANNUAL IVB MAINTENANCE AND SUPPORT FEE SCHEDULE

[**] of software license fees paid with respect to each Accepted Order.

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[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -24-
<PAGE>

                                    EXHIBIT F

                            GENERAL MAGIC ORDER FORM

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------

                                                (1) CUSTOMER INFORMATION

-----------------------------------------------------------------------------------------------------------
<S>                                                  <C>
Sold and Billed To:                                  Ship To:*
---------------------------------------------------- ------------------------------------------------------
Address:                                             Address:
---------------------------------------------------- ------------------------------------------------------
City:                                    State:      City:                                      State:
---------------------------------------------------- ------------------------------------------------------
Country:                              Zip Code:      Country:                                Zip Code:
---------------------------------------------------- ------------------------------------------------------
Contact:                                             Contact:
---------------------------------------------------- ------------------------------------------------------
Phone:                                               Phone:
---------------------------------------------------- ------------------------------------------------------
Fax:                                                 Fax:
---------------------------------------------------- ------------------------------------------------------
Email:                                               Email:
---------------------------------------------------- ------------------------------------------------------

---------------------------------------------------- ------------------------------------------------------
                                                     * If different from Billing Address
---------------------------------------------------- ------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
---------------------------- -------- ------------- -------- ------------------------------ ---------------
magicTALK(R)ENTERPRISE         SEATS   CONNECTIONS    CPUs             (2) Site(s)            LICENSE FEE
PLATFORM 1.1 LICENSES
---------------------------- -------- ------------- -------- ------------------------------ ---------------
<S>                          <C>      <C>           <C>      <C>                            <C>
  IVB licenses pursuant to
  Sections 2.1 (a) and (b)
  of the Agreement
---------------------------- -------- ------------- -------- ------------------------------ ---------------
  Evaluation
---------------------------- -------- ------------- -------- ------------------------------ ---------------
  Development
---------------------------- -------- ------------- -------- ------------------------------ ---------------
  Staging
---------------------------- -------- ------------- -------- ------------------------------ ---------------
  Deployment
---------------------------- -------- ------------- -------- ------------------------------ ---------------

---------------------------- -------- ------------- -------- ------------------------------ ---------------

---------------------------- -------- ------------- -------- ------------------------------ ---------------
TOTAL LICENSE FEES:
---------------------------- -------- ------------- -------- ------------------------------ ---------------
</TABLE>

<TABLE>
<CAPTION>
---------------------------------------------- ---------------------- --------------------- ---------------
                GMI SERVICES                       ANNUAL PERIOD      FURTHER DESCRIPTION    SERVICE FEES
---------------------------------------------- ---------------------- --------------------- ---------------
<S>                                            <C>                    <C>                   <C>
Maintenance and Support Services

---------------------------------------------- ---------------------- --------------------- ---------------
Training
---------------------------------------------- ---------------------- --------------------- ---------------
TOTAL SERVICE FEES:
---------------------------------------------- ---------------------- --------------------- ---------------
</TABLE>

                                      -25-
<PAGE>

<TABLE>
<CAPTION>
                                           ---------------------- --------------

                                           II.     SUBTOTAL

                                           ---------------------- --------------
                                           <S>                    <C>
                                           State Sales Tax
                                           ---------------------- --------------

                                           ---------------------- --------------
</TABLE>

ADDITIONAL DEFINITIONS. Capitalized terms used but not defined in this Order
Form shall have the meaning given them in the main body of the Agreement. For
purposes of the Agreement and this Order Form the following additional terms
have the meanings indicated below:

    "CONNECTIONS" means the number of connections that may be simultaneously
    maintained with the Enterprise Platform and for which GMI has provided Keys
    in accordance with the Agreement.

    "CPUs" means the number of single microprocessors on which the Enterprise
    Platform may be operated and for which GMI has provided Keys in accordance
    with the Agreement.

    "DEVELOPMENT LICENSE" means use of the Enterprise Platform by the Seats
    designated on the Order Form for the purpose of designing, developing and
    testing applications for Composite Products.

    "DEPLOYMENT LICENSE" means use of the Enterprise Platform on the CPUs
    designated on the Order Form for the purpose of testing for deployment and
    deploying applications for Composite Products.

    "SEATS" means the number of employees and individual independent contractors
    of a licensee who may concurrently use the Enterprise Platform.

    "STAGING LICENSE" means use of the Enterprise Platform on the CPUs
    designated on the Order Form for the purpose of testing for deployment
    applications for Composite Products.

FURTHER LICENSE RESTRICTIONS. Each license granted pursuant to this Order Form
shall be subject to the limitations set forth in this Order Form. In no event
shall use of the Software exceed the number of Connections, CPUs or Seats
designated above, unless IVB has placed and GMI has accepted an order for such
additional Connections, CPUs or Seats, all in accordance with the Agreement.

This order is placed subject to the terms and conditions of the OEM Agreement by
and between GMI and IVB with the Effective Date of March ____, 2002.

                                      -26-
<PAGE>

INTER-VOICEBRITE, INC.                      ACCEPTED BY GENERAL MAGIC, INC.:

Signature:                                  Signature:
          --------------------------                  --------------------------

Name:                                       Name:
     -------------------------------             -------------------------------

Title:                                      Title:
      ------------------------------              ------------------------------

Date:                                       Date:
     -------------------------------             -------------------------------

                                      -27-
<PAGE>

                                    EXHIBIT G

                              IVB SUPPORT SERVICES

1.  IVB shall offer, at a minimum, the following first level support services to
    each End User who sublicenses the Enterprise Platform from IVB, and shall
    provide such services to each End User who contracts and pays for such
    services:

    a.  direct response to all inquiries by designated End User personnel with
        respect to installation, operation, performance, features or
        functionality of the Enterprise Platform;

    b.  direct response to all inquiries by designated End User personnel with
        respect to errors or deficiencies in the performance of the Enterprise
        Platform;

    c.  diagnosis and resolution of each such reported error or deficiency by
        reference to the Documentation, to GMI's technical support information
        database or to other materials made available by GMI to IVB for such
        purposes; and

    d.  communication of any work-around or correction of the error or
        deficiency to the designated personnel of the End User.

2.  If, after using [**] efforts, IVB is unable to diagnose or resolve a
    reported error or deficiency in the performance of the Enterprise Platform,
    IVB shall (i) immediately report the matter to GMI, (ii) deliver to GMI the
    information and data reasonably necessary to enable GMI to reproduce and
    correct the error or deficiency, and (iii) deliver to the End User any
    resolution provided by GMI in response.

3.  IVB shall also offer the following services to End Users who receive the
    Enterprise Platform from IVB, and shall provide such services to each End
    User who contracts and pays for such services:

    a.  regular training for designated End User personnel on the features,
        functionality, installation and operation of the Enterprise Platform;
        and

    b.  prompt distribution to the End User of all Updates that GMI may make
        available to IVB for distribution during the Term of this Agreement,
        provided, however, that the End User must be current in its payment of
        all applicable Maintenance and Support Fees for the period during which
        the Update is released.

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[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -28-
<PAGE>

                                    EXHIBIT H

                      GMI MAINTENANCE AND SUPPORT SERVICES

Commencing upon IVB's receipt of the Enterprise Platform, and for so long as IVB
is current in the payment of all Maintenance and Support Fees, GMI will provide
to IVB the support services described in this Exhibit ("Maintenance and Support
Services").

1.  TELEPHONE AND ELECTRONIC SUPPORT. GMI will provide its standard telephone
    and electronic support services to IVB's Designated Support Contacts,
    currently from 8:00 a.m. to 5:00 p.m. Pacific Time, site specific times 8:30
    AM to 5:30 PM, Monday through Friday, excluding regularly scheduled GMI
    holidays. Telephone and electronic support will consist of the following:

    a.  Clarification of functions and features of the Enterprise Platform,
        guidance in the installation, operation and performance of the
        Enterprise Platform, and clarification of the Documentation; and

    b.  Assistance in diagnosing and resolving suspected Errors in the
        Enterprise Platform. "Error" means a reproducible defect or deficiency
        in the Enterprise Platform that causes the Enterprise Platform not to
        operate [**] and that, despite IVB's commercially reasonable efforts,
        cannot be resolved by reference to the Documentation, to GMI's technical
        support information database or to other materials made available by GMI
        to IVB for such purposes.

2.  RESOLUTION OF ERRORS. GMI will use [**] efforts to acknowledge IVB's report
    of an Error within [**], and to initially respond to the report within [**]
    with a course of action to verify and resolve the reported Error. GMI will
    prioritize reported Errors in consultation with IVB, and will use
    commercially reasonable efforts to provide a prompt resolution to each
    reported Error. Resolution may include: (a) a determination that the Error
    is not reproducible; (b) a determination that the Error is an enhancement
    request; (c) guidance on the installation, function and operation of the
    Enterprise Platform; (d) the creation of a workaround for an Error in the
    Enterprise Platform; or (e) the creation of modifications to the Enterprise
    Platform that enable the temporary or permanent correction of an Error in
    the Enterprise Platform. GMI will provide IVB reasonable access to its Error
    tracking database so that IVB may determine the status of GMI's progress
    with respect to Errors reported by IVB.

3.  PLACE OF PERFORMANCE. The Maintenance and Support Services provided by GMI
    hereunder shall be performed remotely from GMI's facilities in the United
    States. Upon IVB's request, and subject to availability, GMI may elect to
    furnish qualified personnel for on-site assistance to IVB or End Users to
    resolve Errors in the Enterprise Platform. In such event, IVB shall pay GMI
    at its [**] for the time of required personnel and [**] GMI for reasonable
    [**] of such personnel incurred in rendering the requested assistance.

4.  SERVICE LIMITATIONS. GMI will have no obligation with respect to any
    Error arising out of use of the Enterprise Platform other than in accordance
    with this Agreement. In addition, GMI will have no obligation with respect
    to any Error not attributable to GMI, including but not limited to an Error
    resulting from or related to any of the following causes: (a) installation
    or use of the Enterprise Platform other than in accordance with the
    Documentation; (b) any alteration of, modification of or addition to, or
    attempted alteration of, modification of or addition to the Enterprise
    Platform undertaken by other than GMI or its

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -29-
<PAGE>

    authorized representatives; (c) accident, neglect, failure or fluctuation of
    electric power, air conditioning or humidity control, or unusual physical,
    electrical or electromagnetic stress; (d) combination, merger or use of the
    Enterprise Platform with any hardware, software or telecommunication
    interfaces not supplied or identified as compatible by GMI, or not meeting
    or maintained in accordance with GMI's specifications; (e) maintenance or
    repair of the Enterprise Platform not performed by or at the direction of
    GMI; (f) failure to implement within three (3) months all Updates and Error
    corrections issued by GMI; or (g) use of any release of the Enterprise
    Platform other than the current release or the one immediately preceding it.
    Any services performed by GMI at its sole discretion in connection with
    Errors described in the preceding sentence or otherwise outside the scope of
    the Agreement will be billed to IVB at GMI's [**].

5.  RESPONSIBILITIES OF IVB.  GMI's provision of Maintenance and Support
    Services is subject to the following:

    a.  IVB must select at least [**] and not more than [**] qualified IVB
        employees as Designated Support Contacts, who shall be identified below.
        In order to avoid interruptions in Maintenance and Support Services, IVB
        must notify GMI whenever the duties of a Designated Support Contact are
        transferred to another IVB employee.

    b.  IVB will properly train its Dedicated Support Contact(s) and all other
        of its personnel responsible for rendering support services to End Users
        in the installation, operation, support and maintenance of the
        Enterprise Platform.

    c.  IVB will document and promptly report all Errors in the Enterprise
        Platform to GMI. Upon GMI's request, IVB shall obtain and provide to GMI
        system information, transaction data and reproducible test cases as
        necessary to determine the nature of the Error and to isolate any
        defects in the Enterprise Platform.

    d.  IVB will provide GMI reasonable access to the Dedicated Support
        Contact(s) and such of IVB's personnel and equipment as may be necessary
        to verify, analyze and resolve any unresolved Error reported by IVB.
        This access must include the ability to remotely access the equipment on
        which the Enterprise Platform is operating and to obtain the same access
        to the equipment as those of IVB's employees having the highest
        privilege or clearance level. GMI will inform IVB of the specifications
        of the equipment and associated software needed for such remote access,
        and IVB will be responsible for the costs and use of said equipment at
        IVB's site.

    e.  IVB will supply first level support to End Users as required pursuant to
        Section 7.1 of the Agreement, and will not refer any End User directly
        to GMI for support services, except where the End User has contracted
        directly with GMI for such services.

    f.  IVB will utilize any tools provided by GMI to report, track and resolve
        Errors. These tools may include an e-mail account and an online Error
        tracking database accessible through the GMI website.

6.  UPDATES AND UPGRADES. For so long as IVB is entitled to Maintenance and
    Support Services, GMI will furnish to IVB all Updates and related
    Documentation, [**] when and as available. Upgrades shall be made available
    to IVB for internal use [**] and will be made available for distribution
    under this Agreement at GMI's [**] reflected in Exhibit F (GMI Pricing).

7.  TRAINING. GMI shall provide up to [**] IVB employees initial training in the
    installation, support, maintenance and operation of the Enterprise Platform.
    At IVB's request, GMI may in its discretion provide training for additional
    IVB employees at a rate to be agreed upon by the parties, and subject to
    prior enrollment commitments.  If GMI issues an Update or Upgrade of the
    Enterprise Platform for which it

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -30-
<PAGE>

    provides additional training, GMI shall notify IVB and upon IVB's request
    enroll up to [**] IVB employees in the next available training course, at no
    charge, subject to prior enrollment commitments. IVB will pay all travel and
    living expenses incurred by its personnel in obtaining training provided by
    GMI hereunder.

8.  ADDITIONAL GMI SERVICES. IVB shall have access to GMI technical support
    databases regarding installation, function and operation of the Enterprise
    Platform as such databases are made commercially available. IVB shall also
    have access to such other GMI tools relating to the installation,
    configuration, operation, maintenance and support of the Enterprise Platform
    as may become commercially available during the Term of the Agreement, on
    such terms and conditions as are provided in the Agreement.

9.  TERMINATION OF SUPPORT. In the event that GMI terminates support for a
    specific version or release of the Enterprise Platform, GMI's support
    obligations to IVB with respect to that product shall terminate at the same
    time such support is terminated for GMI's direct customers and subject to
    the same notice period, provided that such notice period shall not be less
    than [**].

10. OWNERSHIP. All Updates, Upgrades, Error corrections and any other changes,
    improvements, extensions or other modifications or additions to the
    Enterprise Platform provided hereunder shall be deemed a part of the
    Enterprise Platform, and their use will be governed by and subject to all
    terms and conditions of the Agreement.

DESIGNATED SUPPORT CONTACTS (UP TO FIVE)

NAME:
       -------------------------

Address
         -----------------------

--------------------------------

Phone No.
          ----------------------
Fax No.
        ------------------------
Email:
       -------------------------

NAME:
       -------------------------

Address
         -----------------------

--------------------------------

Phone No.
          ----------------------
Fax No.
        ------------------------

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -31-
<PAGE>

Email:
       -------------------------

NAME:
       -------------------------

Address
         -----------------------

--------------------------------

Phone No.
          ----------------------
Fax No.
        ------------------------
Email:
       -------------------------

NAME:
       -------------------------

Address
         -----------------------

--------------------------------

Phone No.
          ----------------------
Fax No.
        ------------------------
Email:
       -------------------------

NAME:
       -------------------------

Address
         -----------------------

--------------------------------

Phone No.
          ----------------------
Fax No.
        ------------------------
Email:
       -------------------------

                                      -32-
<PAGE>

                                    EXHIBIT I

                                ESCROW AGREEMENT

This ESCROW AGREEMENT is entered into this __ day of __________, 2002, by and
among General Magic, Inc., a corporation organized and existing under the laws
of the State of Delaware, and having its principal offices at 420 North Mary
Avenue, Sunnyvale, California 94085 (hereinafter "GMI"); InterVoice-Brite, Inc.,
a corporation organized and existing under the laws of the State of Texas and
having its principal offices at 17811 Waterview Parkway, Dallas, Texas 75252
(hereinafter "IVB"); and Brambles NSD, Inc. (doing business as Recall Total
Information Management) , a corporation organized and existing under the laws of
the State of Delaware and having its principal offices at 2109 Bering Drive San
Jose 95131 (hereinafter the "Escrow Agent").

                                   WITNESSETH

WHEREAS, GMI and IVB entered into an OEM Agreement effective March ___, 2002,
(the "GMI OEM Agreement"). A copy of the GMI OEM Agreement is attached hereto as
Exhibit A and incorporated herein by reference. Pursuant to the GMI OEM
Agreement, GMI has licensed to IVB the magicTalk Enterprise Platform software
("Enterprise Platform") on the terms and conditions set forth in the GMI OEM
Agreement; and

WHEREAS, the GMI OEM Agreement provides that GMI and IVB will enter into an
escrow agreement providing for deposit by GMI of the Deposit Materials, as
defined below, with an escrow agent, and for release of those Deposit Materials
to IVB upon the occurrence of certain events specified in Section 14.3(e)
(Source Code Excrow and License) of the GMI OEM Agreement.

NOW, THEREFORE, in consideration of the mutual covenants herein and for other
valuable consideration, the adequacy and receipt of which are hereby
acknowledged, GMI, IVB and the Escrow Agent hereby agree as follows:

1.      APPOINTMENT. IVB and GMI hereby appoint Escrow Agent as the escrow
        holder under this Escrow Agreement, and the Escrow Agent accepts such
        appointment on the terms and conditions set forth in this Escrow
        Agreement.

2.      DEPOSIT. Promptly following execution of this Escrow Agreement, GMI
        shall deliver to the Escrow Agent TWO (2) copies of the Deposit
        Materials. "Deposit Materials" means a full source language statement of
        the program or programs comprising the Enterprise Platform, and all
        existing program maintenance documentation, including schematics for
        such software, but excluding that for software provided to GMI by third
        party vendors. GMI shall promptly supplement the Deposit Materials with
        the Deposit Materials all Updates (as defined in the GMI OEM Agreement)
        as released.

3.      RECEIPT BY ESCROW AGENT. The Escrow Agent shall acknowledge receipt of
        each deposit of DEPOSIT Materials received from GMI by sending written
        acknowledgement thereof to both IVB and GMI.

4.      RECORDS. The Escrow Agent will keep complete written records of the
        activities undertaken and the materials prepared and delivered to the
        Escrow Agent pursuant to this Escrow Agreement. GMI and IVB will each be
        entitled at reasonable times during normal business hours, and upon
        reasonable notice to the Escrow Agent, to inspect the records of the
        Escrow Agent with respect to the Deposit Materials.

5.      STORAGE AND SECURITY.

        (a)    The Escrow Agent shall act as custodian of the Deposit Materials
               until the escrow is terminated pursuant to Section 15 of this
               Escrow Agreement. The Escrow Agent shall establish, under its
               control, a secure receptacle for the purpose of storing the
               Deposit Materials; provided, however, that the Escrow Agent's
               obligation for safekeeping shall be limited to providing the same
               degree of care for the Deposit Materials as it maintains for its
               valuable documents and those of its customers lodged in the same
               location with appropriate atmospheric or other safeguards.

                                      -33-
<PAGE>

               Notwithstanding the foregoing, the parties acknowledge and agree
               that the Escrow Agent shall not be responsible for any loss or
               damage to any of the Deposit Materials due to changes in such
               atmospheric conditions (including, but not limited to, failure of
               the air conditioning system), unless such changes are proximately
               caused by the gross negligence or malfeasance of the Escrow
               Agent.

        (b)    The Deposit Materials deposited with the Escrow Agent by GMI
               shall remain the exclusive property of GMI.

        (c)    Except as otherwise provided in this Escrow Agreement, the Escrow
               Agent agrees that: (i) it shall not divulge, disclose or
               otherwise make available to any party other than GMI, or make any
               use whatsoever of, the Deposit Materials; (ii) it shall not
               permit any person access to the Deposit Materials, except such
               authorized representatives of the Escrow Agent as may require
               access to the Deposit Materials to perform the functions of the
               Escrow Agent under this Escrow Agreement; (iii) access to the
               Deposit Materials by GMI shall be granted by Escrow Agent only to
               those persons duly authorized in writing by a competent officer
               of GMI; and (iv) access to the Escrow Material shall not be
               granted without compliance with all security and identification
               procedures instituted by the Escrow Agent.

        (d)    The Escrow Agent shall have no obligation or responsibility to
               verify or determine that the Deposit Materials deposited with
               Escrow Agent by GMI do in fact consist of those items which GMI
               is obligated to deliver under the GMI OEM Agreement, and the
               Escrow Agent shall bear no responsibility whatsoever to determine
               the existence, relevance, completeness, currency or accuracy of
               the Deposit Materials.

        (e)    The Escrow Agent's sole responsibility shall be to accept, store
               and deliver the Deposit Materials deposited with it by GMI in
               accordance with the terms and conditions of this Escrow
               Agreement.

6.      RELEASE CONDITIONS.

        (a)    The Escrow Agent is hereby specifically authorized to provide the
               Deposit Materials to IVB on the fifth business day following
               written notice from IVB (a "Release Notice") certifying that one
               or more of the Release Conditions specified in Section 14.3(e) of
               the GMI OEM Agreement has occurred and that IVB in not in
               material breach of the GMI OEM Agreement, provided that the
               Escrow Agent has not received a notarized affidavit executed by
               an executive officer of GMI certifying that no such event has
               occurred and/or that IVB is in material breach of the GMI OEM
               Agreement (a "Notice of Objection"). As defined in the GMI OEM
               Agreement, a Release Conditions occurs if, only if, and only to
               the extent that at any time during the Term of the GMI OEM
               Agreement, GMI terminates the sales and/or support of the
               Enterprise Platform (as set forth in the GMI OEM Agreement) or
               GMI ceases to do business, provided that IVB is not in material
               breach of the GMI OEM Agreement. A Release Notice must identify
               which Release Condition has occurred. IVB shall provide to GMI by
               facsimile and by certified mail, return receipt requested, a copy
               of any Release Notice delivered to the Escrow Agent pursuant
               hereto. GMI shall provide to IVB by facsimile and by certified
               mail, return receipt requested, a copy of any Notice of Objection
               delivered to the Escrow Agent pursuant hereto.

        (b)    If the Escrow Agent receives a timely Notice of Objection, the
               Escrow Agent shall not release the Deposit Materials, but shall
               continue to hold them pursuant to this Escrow Agreement until
               otherwise jointly directed by GMI and IVB, or until resolution of
               the dispute pursuant to Section 7 ("Dispute Resolution") of this
               Escrow Agreement.

        (c)    IVB will have only those rights to the Deposit Materials that are
               expressly set forth in Section 14.3 of the GMI OEM Agreement.

7.      DISPUTE RESOLUTION.  If, subsequent to delivery of a Release Notice to
        the Escrow Agent pursuant to Section 6, any dispute arises concerning
        the delivery of the Deposit Materials to IVB by the ESCROW

                                      -34-
<PAGE>

        Agent,  such dispute will be settled pursuant to the Dispute Resolution
        procedures set forth in Section 15.8 of the GMI OEM Agreement and
        restated in this Escrow Agreement as follows:

        15.8   Dispute Resolution.

        (a)    Upon written request of a party identifying a dispute, each party
               will designate a management representative with the
               responsibility and authority to resolve the dispute. The
               designated management representatives will initially meet within
               fifteen (15) days after the request is received from the
               requesting party. At this first meeting, the designated
               management representatives will identify the scope of the dispute
               and the information needed to discuss and attempt to resolve the
               dispute. These management representatives will then gather
               relevant information regarding the dispute and will meet to
               discuss the issues and negotiate in good faith to resolve the
               dispute. Such second meeting will occur within fifteen (15) days
               after the initial meeting. Nothing in this Section 15.8 will
               restrict the right of either party to apply to a court of
               competent jurisdiction for injunctive relief or damages at any
               time. However, the right of either party to file a lawsuit does
               not abrogate each party's obligations under this Section 15.8.

        (b)    Should any dispute, claim or controversy remain unresolved at the
               end of the time periods set out above, then all remaining matters
               shall be referred to an office of J.A.M.S located in or near the
               city of the party that did not initiate the dispute for
               mediation, that is, an informal, non-binding conference or
               conferences between the parties in which a mediator for the
               J.A.M.S panel will seek to guide the parties to a resolution of
               the dispute between them.

        (c)    No provision of, or the exercise of any rights under this Section
               15.8 shall limit the right of any party to obtain provisional or
               ancillary remedies such as injunctive relief or the appointment
               of a receiver from any court having jurisdiction before, during
               or after the pendency of any mediation. The institution and
               maintenance of an action for pursuit of provisional or ancillary
               remedies shall not constitute a waiver of the right of any party,
               including the plaintiff, to submit the controversy or claim to
               mediation.

8.      BANKRUPTCY. IVB and GMI acknowledge that this Escrow Agreement is an
        "agreement supplementary to" the GMI OEM Agreement as provided in
        Section 365(n) of Title 11, United States Code ("Bankruptcy Code"). GMI
        acknowledges that if GMI, as a debtor in possession or a trustee in
        bankruptcy in a case under the Bankruptcy Code, rejects the GMI OEM
        Agreement or this Escrow Agreement, IVB may elect to retain its rights
        under the GMI OEM Agreement and this Escrow Agreement as provided in
        Section 365(n) of the Bankruptcy Code. Neither GMI nor such bankruptcy
        trustee will interfere with the rights of IVB as provided in the GMI OEM
        Agreement and this Escrow Agreement, including the right to obtain the
        Deposit Materials.

9.      LIMITATION ON ESCROW AGENT'S RESPONSIBILITY AND LIABILITY

        (a)    The Escrow Agent will incur no liability for acting upon any
               instruction, notice, direction or other document believed by it
               in good faith to be genuine and to have been made, signed, sent
               or presented by the person or persons authorized to perform such
               act under the terms of this Escrow Agreement.

        (b)    GMI and IVB jointly and severally agree to indemnify the Escrow
               Agent from and against any and all third party liabilities,
               claims, suits and other proceedings, all judgments and other
               awards against the Escrow Agent in connection therewith, and all
               costs and expenses incurred in connection with the defense
               thereof, in each case which may be imposed on, or incurred by, or
               asserted against, the Escrow Agent in any way relating to, or
               arising out of, this Escrow Agreement, provided that neither GMI
               nor IVB shall be liable for that portion of any such
               indemnification amount resulting from the Escrow Agent's gross
               negligence or willful misconduct or violation by the Escrow Agent
               of any terms or provisions of this Escrow Agreement.

10.     NOTICES.  All notices, instructions, deliveries, and other
        communications required or permitted to be given hereunder or necessary
        or convenient in connection herewith shall be in writing and must be

                                      -35-
<PAGE>

        delivered to the intended recipient at the address set forth above (or
        at such other address as a party shall designate pursuant to the terms
        hereof) by personal delivery, certified mail (postage prepaid), or a
        nationally recognized overnight courier, and will be effective upon
        receipt (or when delivery is refused).

11.     ENTIRE AGREEMENT. This Escrow Agreement sets forth the entire
        understanding of the parties hereto with respect to the subject matter
        hereof.

12.     WAIVER, AMENDMENT OR MODIFICATION; SEVERABILITY. This Escrow Agreement
        shall not be waived, amended, or modified except by the written
        agreement of all the parties hereto. Any invalidity, in whole or in
        part, of any provision of this Escrow Agreement shall not affect the
        validity of any other of its provisions.

13.     GOVERNING LAW. This Escrow Agreement shall be governed in all respects
        by the laws of the United States of America and of the State of
        California without giving effect to any choice of law principles that
        would require the application of the laws of a different state.

14.     RESIGNATION/REPLACEMENT.

        (a)    Upon sixty (60) days' prior written notice given to GMI and IVB,
               the Escrow Agent may resign. Within fifteen (15) days after the
               giving of such notice, GMI and IVB shall mutually designate a
               successor Escrow Agent. Such successor Escrow Agent shall be
               bound by the terms and provisions of this Escrow Agreement. In
               the event that no such agreement is reached within such fifteen
               (15) day period, the Escrow Agent shall continue to hold the
               Deposit Materials then held by it and shall take no further
               actions and shall have no further obligations hereunder except to
               cooperate with its successor in order to effectuate the transfer
               of its duties to the successor Escrow Agent.

        (b)    Upon notice, GMI and IVB may replace the Escrow Agent with a
               successor who shall replace Escrow Agent and be bound by all of
               the terms of this Escrow Agreement.

15.     ESCROW FEES. IVB agrees to pay the fees of the Escrow Agent for its
        services hereunder during he term of this Escrow Agreement. Such fees
        shall consist of periodic escrow maintenance charges, at Escrow Agent's
        standard rates, and fees charged for carrying out its duties hereunder.

16.     TERM. This Escrow Agreement will be effective upon execution by all
        three parties and will terminate only (a) if and when all of the Deposit
        Materials are delivered to IVB pursuant to Section 6 ("Release
        Conditions"); (b) upon or at any time after termination of the GMI OEM
        Agreement; or (c) if and when IVB notifies GMI and the Escrow Agent that
        IVB desires to terminate this Escrow Agreement. Upon termination of this
        Escrow Agreement pursuant to clause (b) or (c) above, the Escrow Agent
        will return all copies of the Deposit Materials to GMI.

17.     COUNTERPARTS. This Escrow Agreement may be executed in one or more
        counterparts, each of which shall be deemed an original, and all of
        which taken together shall constitute one and the same instrument.

        IN WITNESS WHEREOF, the parties hereto have caused this Escrow Agreement
to be duly executed as of the year and date first above written.

---------------------------------------      -----------------------------------
General Magic, Inc.                          InterVoice-Brite, Inc.

--------------------------------------
ESCROW AGENT

                                      -36-
<PAGE>

                                    EXHIBIT J

                                AGREED COUNTRIES

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------
COUNTRY                    HOMOLOGATED PROTOCOL TYPE                BOARD TYPE
------------------------------------------------------------------------------------------
<S>                        <C>                                  <C>
------------------------------------------------------------------------------------------
[**]                                 MFCR2                              E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 3 MB & DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                       AI5 Type 4 MB
------------------------------------------------------------------------------------------
[**]                                 Analog                       AI5 Type 4 DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 MFCR2                              E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                   T1                               T1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 MFCR2                              E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                  SS7                               E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 MFCR2                              E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 1 MB & DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 2 MB & DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 7 MB & DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                   T1                               T1
------------------------------------------------------------------------------------------
</TABLE>

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -37-
<PAGE>

<TABLE>
<S>                        <C>                                  <C>
------------------------------------------------------------------------------------------
[**]                                  ISDN                              T1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 2
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                   R2                               E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                   T1                               T1
------------------------------------------------------------------------------------------
[**]                                  ISDN                              T1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 2 MB & DB
------------------------------------------------------------------------------------------
[**]                                 Analog                             E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 MFCR2                              E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 6 MB & DB
------------------------------------------------------------------------------------------
[**]                                  DDI                               E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 1 MB & DB
------------------------------------------------------------------------------------------
[**]                                  DDI                               E1
------------------------------------------------------------------------------------------
[**]                                 Analog                       AI5 Type 1 MB
------------------------------------------------------------------------------------------
[**]                                 Analog                       AI5 Type 1 DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog
------------------------------------------------------------------------------------------
[**]                                   E1                               E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 1 MB & DB
------------------------------------------------------------------------------------------
[**]                                   E1                               E1
------------------------------------------------------------------------------------------
[**]                                   E1                               E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 1 MB & DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 5 MB & DB
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                   R2                               E1
------------------------------------------------------------------------------------------
[**]                                 Analog                     AI5 Type 2 MB & DB
------------------------------------------------------------------------------------------
[**]                                  CAS                               E1
------------------------------------------------------------------------------------------
[**]                                EuroISDN                            E1
------------------------------------------------------------------------------------------
</TABLE>

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -38-
<PAGE>

<TABLE>
<S>                        <C>                                  <C>
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                   T1                               T1
------------------------------------------------------------------------------------------
[**]                                 Analog                         AI5 Type 1
------------------------------------------------------------------------------------------
[**]                                 MFCR2                              E1
------------------------------------------------------------------------------------------
</TABLE>

The listed countries have the CP Telephony interfaces listed under protocol type
Homologated for the referenced countries.

--------
[**]    CERTAIN  INFORMATION  ON THIS  PAGE HAS BEEN  OMITTED  AND FILED
        SEPARATELY  WITH THE COMMISSION.  CONFIDENTIAL  TREATMENT  HAS BEEN
        REQUESTED  WITH RESPECT TO THE OMITTED PORTIONS.

                                      -39-

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00039-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00039-of-00352.parquet"}]]