Document:

EX-10.9

 Exhibit 10.9 

EMPLOYMENT AGREEMENT 

BETWEEN 
 COMMUNICATIONS
SALES & LEASING, INC. AND KENNETH GUNDERMAN 
 This Employment Agreement (this “Agreement”) is made, entered
into, and is effective and binding as of February 12, 2015 (the “Execution Date”), by and between Communications Sales & Leasing, Inc., a Maryland corporation (“CS&L”), and Kenneth Gunderman (the
“Executive”). In consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: 

Section 1. Definitions. 
 For
purposes of this Agreement, the following terms shall have the meanings indicated below: 
 1.1 “Base Salary” shall have
the meaning given to such term in Section 5.1, except that where the Base Salary of the Executive has, notwithstanding the provisions of Section 5.1, been reduced, Base Salary shall mean the Base Salary without giving effect to the
reduction. 
 1.2 “Beneficiary” shall mean the person so designated by the Executive in a written notice to CS&L prior
to his death, and in the absence of a written beneficiary designation, the Executive’s Beneficiary shall be his surviving Spouse, or if he has no surviving Spouse, his estate, except (in each case) where otherwise required by law or the terms
of an applicable compensation arrangement or employee benefit plan. 
 1.3 “Board” shall mean the Board of Directors of
CS&L or a duly authorized committee of the Board, including, without limitation, the Compensation Committee of the Board. 
 1.4
“Cause” shall have the meaning given to such term in Section 7.3. 
 1.5 “Change-in-Control” shall
mean, if at any time subsequent to the Spin-Off Date any of the following events shall have occurred: 
 (i) The consummation
of an acquisition by any individual, entity or “group,” within the meaning of Section 13(d)(3) or Section 14(d)(2) of the Securities Exchange Act of 1934, as amended (a “Person”), of beneficial ownership (within the
meaning of Rule 13d-3 promulgated under the Securities Exchange Act of 1934, as amended) of voting securities of CS&L where such acquisition causes any such Person to own fifty percent (50%) or more of the combined voting power of the then
outstanding voting securities of CS&L entitled to vote generally in the election of directors (the “Outstanding Voting Securities”); provided, however, that for purposes of this definition any acquisition by any corporation pursuant to
a transaction that complies with clauses (A), (B) and (C) of subparagraph (iii) below shall not be deemed to result in a Change in Control; 

 (ii) Individuals who, as of the date of the Spin-Off, constitute the Board (the
“Incumbent Board”) cease for any reason to constitute at least a majority of the Board; provided, however, that any individual becoming a director subsequent to the date of the Spin-Off whose election, or nomination for election by
CS&L’s stockholders, was approved by a vote of at least a majority of the directors then comprising the Incumbent Board shall be considered as though such individual were a member of the Incumbent Board, but excluding, for this purpose, any
such individual whose initial assumption of office occurs as a result of an actual or threatened election contest with respect to the election or removal of directors or other actual or threatened solicitation of proxies or consents by or on behalf
of a Person other than the Board; 
 (iii) The consummation of a reorganization, merger or consolidation or sale or other
disposition of more than fifty percent (50%) of the assets of CS&L and its subsidiaries, taken as a whole (a “Business Combination”), in each case, unless, following such Business Combination, (A) all or substantially
all of the individuals and entities who were the beneficial owners, respectively, of the Outstanding Voting Securities immediately prior to such Business Combination beneficially own, directly or indirectly, at least fifty percent (50%) of,
respectively, the then outstanding shares of common stock and the combined voting power of the then outstanding voting securities entitled to vote generally in the election of directors, as the case may be, of the corporation resulting from such
Business Combination (including, without limitation, a corporation which as a result of such transaction owns the Corporation or all or substantially all of the Corporation’s and its subsidiaries’ assets either directly or through one or
more subsidiaries), in substantially the same proportions as their ownership, immediately prior to such Business Combination of the Outstanding Voting Securities, as the case may be, (B) no Person (excluding any corporation resulting from such
Business Combination or any employee benefit plan (or related trust) of the Corporation or such corporation resulting from such Business Combination) beneficially owns, directly or indirectly, fifty percent (50%) or more of, respectively, the
then outstanding shares of common stock of the corporation resulting from such Business Combination or the combined voting power of the then outstanding voting securities of such corporation except to the extent that such ownership existed prior to
the Business Combination, and (C) at least a majority of the members of the board of directors of the corporation resulting from such Business Combination were members of the Incumbent Board at the time of the execution of the initial
agreement, or the action of the Board, providing for such Business Combination; or approval by the stockholders of CS&L of a complete liquidation or dissolution of CS&L. 

1.6 “Code” shall mean the Internal Revenue Code of 1986, as amended. 

1.7 “Corporation” shall mean Communications Sales & Leasing, Inc. and any successor to its business or assets, by
operation of law or otherwise. 
 1.8 “Compensation Committee” shall mean the Compensation Committee of the Board or, with
respect to any period during which there is no Compensation Committee of the Board, the Board. 

  
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 1.9 “Confidential Information” shall have the meaning given to such term in
Section 8.2. 
 1.10 “CS&L Group” shall mean, collectively, CS&L and all other entities that are direct or
indirect subsidiaries or affiliates of CS&L from time to time, and a “member” of the CS&L Group shall mean CS&L or any of such entities. For the sake of clarity, prior to the Spin-Off Date, the CS&L Group shall include
Windstream and its subsidiaries and affiliates, including CS&L, and following the Spin-Off Date, the CS&L Group shall no longer include Windstream or any affiliates of Windstream for any purpose under this Agreement. 

1.11 “CS&L Parties” shall have the meaning given to such term in Section 8.5. 

1.12 “Disability” shall mean the incapacity of the Executive, due to injury, illness, disease, or bodily or mental infirmity,
to engage in the performance of his usual duties as contemplated by Section 3, except for an incapacity of the Executive for a period of less than 180 consecutive calendar days or any incapacity for which the Board has not provided Executive
with at least 20 business days advance written notice that it intends to seek competent medical advice as to whether or not a Disability exists. The existence of a “Disability” shall be determined by the Board in the good faith exercise of
its discretion upon receipt of and in reliance on competent medical advice from one or more individuals who are qualified to give professional medical advice on the matters that are relevant to the Executive’s condition selected by the Board.

 1.13 “Effective Date” shall mean the date on which Executive’s employment with CS&L commences, which CS&L
and Executive agree shall occur on a mutually agreeable date on or before February 28, 2015. Notwithstanding any other provision of this Agreement to the contrary, Executive shall not earn compensation or accrue benefits of any kind prior to
the Effective Date. 
 1.14 “Good Reason” shall mean the occurrence on or after the Effective Date and no more than 90
calendar days prior to the date that Notice of Termination is given by the Executive in accordance with Section 7.6, without the Executive’s express written consent, of any one or more of the events described in (A), (B), (C), or
(D) of subsection (i) of this Section 1.14. 
 (i) Executive may treat any of the following occurrences as a
“Good Reason” condition: (A) any action of CS&L that results in a material adverse change in the Executive’s position (including status, offices, title, and reporting requirements), authorities, duties, or other
responsibilities; (B) a material reduction by CS&L in the Executive’s compensation, as contemplated by Section 5; (C) the failure of the Board to nominate the Executive for election or re-election to the Board following the Spin-Off Date; and (D) a material breach by CS&L of any provision of this Agreement; 

(ii) Notwithstanding any other provision of this Agreement to the contrary, before the Executive may resign for Good Reason,
CS&L must have an opportunity within 30 days following delivery of Executive’s Notice of Termination to cure the Good Reason condition; 

  
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 (iii) Notwithstanding any other provision of this Agreement to the contrary, in
no event shall any of the following occurrences constitute “Good Reason”: (A) a reduction in any component of the Executive’s compensation if coincident with the reduction in that component of the Executive’s compensation
one or more other components of the Executive’s compensation is or are increased or a substitute or alternative is provided so that the Executive’s overall compensation is not materially reduced; (B) the Executive does not earn cash
bonuses or benefit from equity incentives awarded to the Executive because one or more performance goals or targets (including appreciation in value related to equity awards) was or were not achieved; or (C) Executive’s suspension for any
period during which the Board is making a determination whether to terminate the Executive for Cause in accordance with Section 7.3. 

1.15 “Non-Interference/Assistance Period” shall mean the period commencing with the Termination Date and ending on the first
anniversary of the Termination Date. 
 1.16 “Notice of Termination” shall have the meaning given to such term in
Section 12.1. 
 1.17 “Ordinary Termination Benefits” shall mean (i) the Executive’s Base Salary earned but
not paid through the Termination Date and (ii) Other Vested Benefits. 
 1.18 “Other Vested Benefits” shall mean all
accrued but unpaid vacation pay as of the Termination Date and any amount payable to Executive under any incentive compensation plan implemented and approved by the Board on or after the Spin-Off Date, to the extent such incentive compensation is
payable in accordance with the terms of any such plan with respect to the measuring period ending immediately prior to the measuring period during which the Termination Date occurs, but expressly excluding Base Salary or Severance Benefits. 

1.19 “Protective Covenants” shall mean the Executive’s obligations under Section 8 of this Agreement. 

1.20 “Section 409A” shall mean Section 409A of the Code, and any proposed, temporary or final regulations, or any other
guidance, promulgated with respect to such Section 409A by the U.S. Department of Treasury or the Internal Revenue Service. 
 1.21
“REIT” shall mean a real estate investment trust. 
 1.22 “Release” shall have the meaning given to such
term in Section 7.7. 
 1.23 “Release Deadline” shall have the meaning given to such term in Section 7.7. 

1.24 “Severance Benefits” shall mean a lump sum payment, in cash, equal to two times the sum of Executive’s annual Base
Salary, which amount shall be in lieu of any severance benefits to which the Executive would otherwise be entitled or eligible to receive under any severance plan, program, policy or practice or contract or agreement of the CS&L Group. 

1.25 “Spin-Off” shall mean the distribution by Windstream to the holders of the outstanding shares of common stock, par value
$0.0001 per share, of Windstream, on a pro rata basis, of certain of the outstanding shares of CS&L common stock, par value $0.0001 per share, such that CS&L becomes an independent, publicly traded real estate investment trust. 

  
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 1.26 “Spin-Off Date” shall mean the date on which the Spin-Off occurs. 

1.27 “Spouse” shall mean the person (if any) to whom the Executive is legally married at the relevant time, or if the
Executive is deceased, the person (if any) to whom the Executive was legally married at the time of the Executive’s death. 
 1.28
“Term” shall have the meaning given to such term in Section 2. 
 1.29 “Termination Date” shall mean
the effective date of the termination of the Executive’s employment with the CS&L Group during the Term that constitutes a “separation from service” within the meaning of Section 409A. CS&L and the Executive shall take
all steps necessary (including with regard to any post-termination services by the Executive) to ensure that any termination described in Section 7 of this Agreement constitutes a “separation from service” within the meaning of
Section 409A, and the date on which such separation from service takes place shall be the “Termination Date.” 
 1.30
“Windstream” shall mean Windstream Holdings, Inc., a Delaware corporation. 
 Section 2. Term of Agreement. 

(A) CS&L shall employ the Executive, and may cause any other member of the CS&L Group to employ the Executive, and the Executive shall
continue his employment in accordance with the terms and conditions set forth herein, for the “Term” of this Agreement. 
 (B) The
“Term” shall mean the period commencing on the Effective Date and ending on the earlier of: (i) the Termination Date; or (ii) December 31, 2018. To the extent not previously terminated, the Term shall be automatically
renewed for successive one-year periods upon the terms and conditions set forth herein, commencing on December 31, 2018, and on each anniversary of such Term extension thereafter, unless either party gives the other party Notice of Termination
at least 90 calendar days prior to the end of such initial or extended Term that the Term shall not be so extended. For purposes of this Agreement, any reference to the “Term” of this Agreement shall include the original term and any
extension thereof. 
 Section 3. Position and Responsibilities. 

(A) During the Term, the Executive shall serve as the Chief Executive Officer and President of CS&L, with such duties and responsibilities
as are commensurate with such positions, reporting directly to the Board. In addition, CS&L shall cause the Executive to serve as a member of the Board, and during the Term, the Executive shall remain on the Board, subject to Section 8.6.

 (B) The Executive agrees to serve, without additional compensation, as an officer and director for each member of the CS&L Group
(other than Windstream or CS&L), as determined by the Board, provided, that such service does not materially interfere with the Executive’s performance of his duties and responsibilities as a member of the Board and Chief Executive Officer
and President of CS&L. 

  
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 (C) Subject to the Spin-Off occurring prior to the Termination Date and effective upon the
Spin-Off Date, Executive acknowledges and agrees to comply with the CS&L’s stock ownership guidelines for the Chief Executive Officer position, as the same may be adopted and amended from time to time. Executive acknowledges that it is
contemplated that the stock ownership guidelines will require Executive to maintain ownership of CS&L stock equal in value to at least the Base Salary multiplied by five, to be calculated and determined in accordance with such stock ownership
guidelines. 
 (D) Prior to and in connection with the Spin-Off, Executive agrees to execute an acknowledgement and agreement relating to
any clawback policy adopted by the Board. Executive acknowledges that, notwithstanding any provision of this Agreement to the contrary, any incentive compensation or performance-based compensation paid or payable to Executive hereunder shall be
subject to repayment or recoupment obligations arising under applicable law or any such clawback policy as may be so adopted, and as the same may be amended from time to time. 

Section 4. Standard of Care. 

During the Term, the Executive shall devote substantially his full business time, attention, and energies to the business of the CS&L
Group. During the Term, it shall not be a violation of this Agreement for the Executive, to serve as a director of or officer of or otherwise participate in other businesses and civic, charitable, and educational organizations so long as that
service or participation is not injurious to the CS&L Group, does not violate any provision of Section 8, and does not interfere with the performance of his duties for the CS&L Group. During the Term, the Executive shall: 

(A) Devote his best efforts to the fulfillment of his employment obligations hereunder; 

(B) Exercise the highest degree of care and loyalty to the CS&L Group and the highest standards of conduct in the performance of his
duties; 
 (C) Comply with the policies, corporate governance board guidelines and code of ethics of each member of the CS&L Group; and

 (D) Do nothing that intentionally harms, in any way, the business or reputation of the CS&L Group. 

  
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 Section 5. Compensation. 

As remuneration for all services to be rendered to the CS&L Group by the Executive during the Term and except as otherwise provided in
this Agreement, CS&L shall pay or provide, or cause another member of the CS&L Group to pay or provide, to the Executive the following: 

5.1 Base Salary. 
 During
the Term, and effective on the Effective Date, the Executive shall receive a base salary (“Base Salary”) at a rate of no less than $700,000 per annum. During the Term, the Executive’s Base Salary shall be reviewed annually
following the Spin-Off Date by the Board and may be increased by the Board in its sole and absolute discretion. If so increased, the Base Salary shall be increased for all purposes of this Agreement. Once so increased, the Base Salary shall not be
decreased during the Term. The Executive’s Base Salary shall be paid to the Executive in installments throughout the year, consistent with the normal payroll practices of CS&L. 

5.2 Annual Bonus. 
 For
each fiscal year during the Term following the Spin-Off Date, the Executive shall be eligible to participate in an annual incentive compensation plan, to be implemented with the Board’s approval following the Spin-Off Date, under terms and
conditions no less favorable than other senior executives of CS&L. For each fiscal year during the Term following the Spin-Off Date, the metrics associated with Executive’s target bonus opportunity shall be determined by the Board; provided
however, (a) if the Spin-Off occurs prior to June 30 of any calendar year, then, with respect to the first fiscal year in which Executive is eligible to participate in the annual incentive compensation plan described in this
Section 5.2, any bonus that Executive earns under such annual incentive compensation plan will not be prorated and (b) if the Spin-Off occurs after June 30 of any calendar year, then, with respect to the first fiscal year in which
Executive is eligible to participate in the annual incentive compensation plan described in this Section 5.2, any bonus that Executive earns under such annual incentive compensation plan shall be determined by the Board in the exercise of its
reasonable discretion. Executive’s target bonus opportunity under the annual incentive plan referenced in this Section 5.2 shall be equivalent to 150% of Executive’s then Base Salary, and, subject to the terms of the annual incentive
compensation plan and based on the sole discretion and approval of the Compensation Committee, CS&L may increase Executive’s bonus payment under such an annual incentive compensation plan to an amount equivalent to 200% of Executive’s
then Base Salary during any fiscal year during the Term following the Spin-Off Date. Nothing contained in this Section 5.2 will guarantee Executive any specific amount of bonus payment or other incentive compensation, or prevent the Board from
establishing performance goals and compensation targets applicable only to the Executive. 
 5.3 Equity Award. 

Subject to and conditioned upon the occurrence of the Spin Off and upon the approval of the Compensation Committee, on or promptly following
the Spin-Off Date CS&L shall grant to Executive a time-based restricted stock award with a grant date value of $2,625,000, which award shall vest in full on the third anniversary of the Spin-Off Date, and shall otherwise be granted upon the
terms, and subject to the conditions, of the award agreement evidencing the grant and approved by the Compensation Committee. Executive’s eligibility for and receipt of the award described in this Section 5.3 shall be conditioned upon
Executive’s continuous employment with CS&L from the Effective Date through the Spin-Off Date. If the Termination Date occurs for any reason prior to the Spin-Off Date, Executive shall have no eligibility for, or entitlement to, any award
of shares pursuant to this Agreement. 

  
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 5.4 Long-Term Incentive. 

(A) Subject to and conditioned upon the Spin-Off Date occurring prior to the Termination Date and the implementation and approval of a
long-term incentive compensation plan by the Compensation Committee, CS&L shall grant to Executive, with respect to the first fiscal year in which the Spin-Off Date occurs, restricted stock with a grant date value of $2,625,000, comprised as
follows:
 (i) no more than seventy-five percent (75%) of such grant shall be comprised of performance-based restricted
stock or restricted stock units (as determined by the Board) with vesting criteria to be established by the Board; and 

(ii) the remaining percentage of such grant shall be comprised of time-base restricted stock or restricted stock units (as
determined by the Board), which shall vest ratably over the three year period following the Spin-Off Date. 
 (B) Any additional long-term
incentive compensation award grants to Executive shall be made when and as determined by the Compensation Committee. 
 (C) Executive shall
not be entitled to earn any stock or stock unit awards or long-term incentive compensation of any kind prior to the Spin-Off Date. No stock or stock unit award or other long-term incentive compensation of any kind shall, pursuant to this
Section 5.4 or pursuant to an incentive compensation plan contemplated by this Agreement, be granted or vest at any time after the Termination Date. 

5.5 Deferred Compensation Plan. 

Subject to and conditioned upon the Spin-Off occurring prior to the Termination Date, Executive shall be eligible to participate in a deferred
compensation plan implemented by the Board, subject to the terms of such deferred compensation plan. Executive shall not be eligible to participate in any deferred compensation plan prior to the Spin-Off Date, and at no time shall Executive be
eligible to participate in any deferred compensation plan sponsored by Windstream or any of Windstream or any of Windstream’s subsidiaries or affiliated entities. 

5.6 Other Benefits. 

During the Term, subject to approval by the Compensation Committee, the Executive shall be eligible to participate in all equity incentive,
employee benefits and perquisite plans, programs and arrangements that are no less favorable to the Executive than the plans, programs and arrangements provided to other senior executives of CS&L from time to time. 

Section 6. Expense Reimbursement. 

CS&L shall pay or reimburse the Executive for ordinary and necessary employment-related expenses of the Executive on a basis that is no
less favorable to the Executive than the basis on which payment or reimbursement of employment-related expenses is made from time to time to other senior executives of CS&L. 

  
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 Section 7. Employment Termination. 

7.1 Termination Due to Death. In the event of the death of the Executive during the Term, CS&L shall pay or provide to the
Executive’s Beneficiary, in full satisfaction of all amounts due, the Ordinary Termination Benefits. 
 7.2 Termination Due to
Disability. In the event of the Executive’s Disability during the Term, the Board may terminate or cause to be terminated the Executive’s employment under this Agreement by Notice of Termination of the termination of Executive’s
employment for Disability in accordance with this Section 7.2 given at least 10 business days prior to the effective date of such termination. A termination for Disability shall become effective upon the end of the 10-business-day notice
period. Upon the Termination Date on account of Disability, CS&L shall pay or provide to the Executive, in full satisfaction of all amounts due, the Ordinary Termination Benefits. 

7.3 Termination for Cause. 

(A) The Board may terminate or cause to be terminated Executive’s employment under this Agreement for “Cause” in accordance
with this Section 7.3 at any time during the Term. Upon a termination for Cause under this Section 7.3 during the Term, CS&L shall pay or provide to the Executive, in full satisfaction of all amounts due, the Ordinary Termination
Benefits. 
 (B) “Cause” shall mean (i) the willful failure by Executive substantially to perform Executive’s
duties with the CS&L Group, other than any failure resulting from Executive’s incapacity due to physical or mental illness or any actual or anticipated failure after the issuance of a Notice of Termination for Good Reason by Executive in
accordance with Section 7.6, that continues for at least 30 calendar days after CS&L delivers to Executive a written demand for performance that identifies specifically and in detail the manner in which the Board believes that Executive
willfully has failed substantially to perform Executive’s duties; (ii) a conviction, guilty plea or plea of nolo contendere of Executive for any felony; (iii) gross negligence or willful misconduct by Executive that is intended to or
does result in Executive’s substantial personal enrichment or a material detrimental effect on the reputation or business of any member of the CS&L Group; (iv) a material violation by Executive of the corporate governance board
guidelines or code of ethics of any member of the CS&L Group; (v) a material violation by Executive of the requirements of the Sarbanes-Oxley Act of 2002 or other federal or state securities law, rule or regulation; (vi) the use of
illegal drugs by Executive or a violation by Executive of the drug and/or alcohol policies of any member of the CS&L Group; or (vii) a material breach by Executive of any Protective Covenants during the Term. For purposes of this
definition, no act, or failure to act, on Executive’s part shall be deemed “willful” unless done, or omitted to be done, by Executive not in good faith and without reasonable belief that Executive’s act, or failure to act, was in
the best interest of the CS&L Group. Whether an act or failure to act by Executive constitutes “Cause” shall be determined subject to the following requirements: 

(i) Notice of Termination shall be provided to the Executive not less than 10 business days prior to the effective date of the
termination setting forth the intention of the Board to consider terminating Executive for Cause, including a statement of the intended effective date of termination and a description of the specific facts believed to constitute Cause; 

  
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 (ii) None of the acts or omissions of Executive that the Board believes to
constitute Cause shall have occurred more than 365 calendar days before the earliest date on which any member of the Board who is not a party to the act or omission knew or should have known of such act or omission; 

(iii) Executive shall be offered an opportunity to respond to the statement required by clause (i) above by appearing in
person, together with Executive’s legal counsel, before the Board prior to the Termination Date; 
 (iv) By the
affirmative vote of at least 75 percent of the non-employee members of the Board present at the Board meeting at which the determination is made, the Board shall determine that the specified facts constituted Cause and that the Executive’s
employment should accordingly be terminated for Cause; and 
 (v) CS&L shall provide Executive a copy of the Board’s
written determination setting forth with specificity the basis of the termination for Cause and stating the effective date of termination. 

Any purported termination for Cause that does not satisfy each substantive and procedural requirement of this Section 7.3(B) shall be
treated for all purposes under this Agreement as a termination of Executive’s employment under Section 7.6. 
 (C) By sole
determination of the Board, CS&L (and any other member of the CS&L Group then employing the Executive) may, upon written notice to the Executive, suspend the Executive from his duties for a period of up to 30 calendar days with full pay and
benefits hereunder during the period of time during which the Board is making a determination under Section 7.3(B) whether to terminate Executive’s employment for Cause. 

7.4 Voluntary Termination by the Executive Other Than for Good Reason. 

(A) The Executive may terminate his employment under this Agreement other than for Good Reason in accordance with this Section 7.4 at any
time during the Term by giving the Board at least 30 calendar days’ prior Notice of Termination in accordance with this Section 7.4. The termination automatically shall become effective upon the expiration of the notice period. The
Executive’s right to terminate his employment under this Section 7.4 shall not be affected by the Executive’s disability or incapacity. 

(B) Upon a termination other than for Good Reason under this Section 7.4 during the Term, CS&L shall pay or provide to the Executive,
in full satisfaction of all amounts due, the Ordinary Termination Benefits. 

  
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 7.5 Termination Following a Post-Spin-Off Change in Control. 

(A) Subject to the conditions set forth in subparagraphs of this Section 7.5, if a Payment Trigger occurs, during the Term and after the
Spin-Off Date, CS&L, including for purposes of this Section 7.5 any successor to CS&L’s business or assets by operation of law or otherwise, shall pay to Executive the following amounts in cash as follows: 

(i) Executive’s then Base Salary through the Payment Trigger to the extent not theretofore paid, to be paid in a lump sum
within 30 days following the Payment Trigger; 
 (ii) the amount of any incentive compensation that has been allocated or
awarded to Executive pursuant to an incentive compensation plan contemplated under Section 5.2 or Section 5.4 of this Agreement for a completed fiscal year or other completed measuring period preceding the occurrence of the Termination
Date under any such incentive compensation plan but has not yet been paid to Executive, and such amount shall be paid in a lump sum within (x) the 30-day period commencing on the 60th day following the Payment Trigger, or (y) any earlier
date as required by the applicable incentive compensation plan or plans, respectively; 
 (iii) the product of (x) the
target bonus opportunity in effect immediately prior to the Payment Trigger under the terms of any incentive compensation plan that the Board has implemented as contemplated in Section 5.2 of this Agreement and (y) a fraction, the
numerator of which is the number of calendar days in the current fiscal year through the Termination Date, and the denominator of which is 365, reduced by the amount, if any, paid or payable to Executive under the terms of any such incentive
compensation plan or plans, respectively, that the Board has implemented as contemplated in Section 5.2 of this Agreement with respect to the fiscal year during which the Payment Trigger occurs, and such amount shall be paid in a lump sum
within (I) the 30-day period commencing on the 60th day following the Payment Trigger, or (II) any earlier date as required by the applicable incentive compensation plan or plans, respectively; 

(iv) any accrued vacation pay to the extent not theretofore paid, and such amount shall be paid in a lump sum within 30 days
following the Payment Trigger; 
 (v) a lump sum in cash within the 30 day period commencing on the 60th day following the
Payment Trigger an amount equal to the product of: (i) TWO multiplied by, (ii) the sum of: (x) the higher of Executive’s annual Base Salary in effect immediately prior to the occurrence of the Change in Control or
Executive’s annual base salary in effect immediately prior to the Payment Trigger, plus (y) the higher of Executive’s Annual Incentive Target in effect immediately prior to the occurrence of the Change in Control or Executive’s
Annual Incentive Target in effect immediately prior to the Payment Trigger; 
 (vi) a lump sum in cash within the 30 day
period commencing on the 60th day following the Date of Termination an amount equal to the product of (i) Executive’s monthly premium for health and dental insurance continuation coverage for the Executive and Executive’s family under
the Consolidated Omnibus Budget Reconciliation Act of 1985 (“COBRA”), based on the monthly premium rate for such coverage in effect on the Date of Termination, multiplied by (ii) TWENTY-FOUR (24) months; and 

  
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 (viii) to the extent not theretofore paid or provided, CS&L shall pay to
Executive all vested benefits or other amounts that Executive is otherwise entitled to receive under any plan, policy, practice or program of or any contract or agreement with the CS&L Group at or subsequent to the Payment Trigger in accordance
with such plan, policy, practice or program or contract or agreement except as explicitly modified by this Agreement. 
 (B) For purposes of
this Agreement, the term “Payment Trigger” shall mean the occurrence of a Change in Control after the Spin-Off and during the Term of this Agreement coincident with or followed at any time before the end of the second anniversary of the
Change in Control by the termination of the Executive’s employment with CS&L, including for purposes of this Section 7.5 any successor to CS&L’s business or assets by operation of law or otherwise, in a manner that constitutes
a “separation from service,” as defined in Section 409A of the Internal Revenue Code of 1986, as amended from time to time, for any reason other than (i) by the Executive without Good Reason, (ii) by CS&L, including for
purposes of this Section 7.5 any successor to CS&L’s business or assets by operation of law or otherwise, as a result of Executive’s Disability or with Cause or, (iii) as a result of Executive’s death. 

(C) Notwithstanding any other provision of this Agreement to the contrary, no amount or benefit shall be payable under Section 7.5 of
this Agreement unless there shall have occurred a Payment Trigger after the Spin-Off and during the Term. In no event shall payments in accordance with Section 7.5 of this Agreement be made in respect of more than one Payment Trigger.
Furthermore, notwithstanding the foregoing, if Executive receives the payments and benefits in accordance with paragraphs (A)(iii), (v), (vi), (vii), and (vii) of this Section 7.5, Executive shall not be entitled to any severance pay or
benefits under any severance plan, program, or policy of the CS&L Group or under Section 7.6 of this Agreement, unless otherwise specifically provided therein in a specific reference to this Agreement. 

(D) Notwithstanding any other provision of this Agreement to the contrary, no purported termination of Executive’s employment that is not
effected in accordance with a Notice of Termination satisfying Section 12.1 shall satisfy the conditions precedent to any entitlement to payment under Section 7.5 of this Agreement. Executive’s right, following the occurrence of a
Change in Control, to terminate his employment under this Agreement for Good Reason shall not be affected by the Executive’s Disability or incapacity. 

(E) No payment of any kind shall be owed or paid to Executive pursuant to Section 7.5 of this Agreement unless Executive
(i) complies with the Release Condition, including for purposes of this Section 7.5 any successor to CS&L’s business or assets by operation of law or otherwise and (ii) delivers such executed general release to CS&L
within 60 days following the Payment Trigger. CS&L, including for purposes of this Section 7.5 any successor to CS&L’s business or assets by operation of law or otherwise, shall present such general release to Executive as an offer
within 10 days following the Payment Trigger, and which offer shall be binding on Executive and CS&L, including for purposes of this Section 7.5 any successor to CS&L’s business or assets by operation of law or otherwise, upon
Executive’s acceptance and non-revocation of the general release. Notwithstanding the foregoing, if the 60-day period following Payment Trigger spans two calendar years, in no event will any payments or benefits that constitute “deferred
compensation” within the meaning of Section 409A of the Internal Revenue Code of 1986, as amended from time to time, be paid prior to the first day of such second calendar year. 

  
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 (F) In the event that it shall be determined by the Accounting Firm that any Payment to the
Executive would be subject to the Excise Tax, the Accounting Firm shall determine whether to reduce the aggregate amount of the Payments payable to the Executive to the Reduced Amount. The Payments shall be reduced to the Reduced Amount only if the
Accounting Firm determines that the Executive would have a greater Net After-Tax Benefit if the Executive’s Payments were reduced to the Reduced Amount. If, instead, the Accounting Firm determines that the Executive would have a greater Net
After-Tax Benefit if the Executive’s Payments were not reduced to the Reduced Amount, the Executive shall receive all Payments to which the Executive is entitled under this Agreement. 

(G) If the Accounting Firm determines that the aggregate Payments otherwise payable to Executive should be reduced to the Reduced Amount
pursuant to this Section 7.5, CS&L shall promptly give Executive notice to that effect and a copy of the detailed calculation thereof. All determinations made by the Accounting Firm under this Section 7.5 shall be binding upon CS&L
and Executive and shall be made within thirty (30) business days after a termination of the Executive’s employment or such earlier date as requested by CS&L. The reduction of Executive’s Payments to the Reduced Amount, if
applicable, shall be made by reducing the Payments under the following sections of this Agreement (and no other Payments) in the following order: (i) Section 7.5(A)(v), (ii) Section 7.5(A)(iii),
(iii) Section 7.5(A)(vi), and (iv) 7.5(A)(vii). All fees and expenses of the Accounting Firm pursuant to this Section 7.5 shall be borne solely by CS&L. 

(H) The following terms shall have the following meanings for purposes of this Section 7.5. 

(i) “Accounting Firm” shall mean an independent, nationally recognized accounting firm designated by CS&L prior
to a Change in Control; provided that if the Accounting Firm is not willing or able to value the restrictive covenants in Section 8, then the restrictive covenants shall be valued by an independent third-party valuation specialist selected by
CS&L prior to a Change in Control. 
 (ii) “Annual Incentive Target” shall mean with respect to any measuring
period, the amount of cash compensation that would be payable to the Executive under CS&L’s annual incentive compensation plan (as the same is established pursuant to Section 5.2 hereof) for such measuring period, computed assuming
that the level of performance with respect to a performance goal identified in accordance with the terms of such plan as the “target” level of performance has been achieved. Where no level of performance has been specifically identified as
the “target” level, the “target” level shall be (i) the only level if one level is identified, (ii) the higher of two levels if two levels are identified, and (iii) the highest level if three or more levels are
identified. Where the amount of compensation depends on the achievement of multiple performance goals, the achievement of each target level of performance with respect to each goal shall be assumed. 

(iii) “Excise Tax” shall mean the excise tax imposed by Section 4999 of the Code, together with any interest or
penalties imposed with respect to such excise tax. 

  
 13 

 (iv) “Net After-Tax Benefit” shall mean the aggregate Value of all
Payments to Executive, net of all taxes imposed on Executive with respect thereto under Sections 1 and 4999 of the Code and under applicable state and local laws, as determined by the Accounting Firm after taking into account any value attributable
to the restrictive covenants in Section 8 that is treated as reasonable compensation described in Section 280G(b)(4) of the Code. 

(v) “Payment” shall mean any payment or distribution by CS&L in the nature of compensation (within the meaning of
Section 280G(b)(2) of the Code) to or for the benefit of Executive that is contingent on a Payment Trigger, whether paid or payable or distributed or distributable pursuant to the terms of this Agreement or otherwise. 

(vi) “Reduced Amount” shall mean the greatest amount of Payments that can be paid to Executive that would not result
in the imposition of the Excise Tax upon Executive if the Accounting Firm determines to reduce Payments to Executive pursuant to this Section 7.5, determined after taking into account any value attributable to the restrictive covenants in
Section 8 that is treated as reasonable compensation described in Section 280G(b)(4) of the Code. 
 (vii)
“Value” of a Payment shall mean the economic present value of a Payment as of the date of the Change in Control (or such other date as required pursuant to Section 280G), as determined by the Accounting Firm pursuant to
Section 280G of the Code using the discount rate required by Section 280G(d)(4) of the Code. 
 7.6 Termination by CS&L
Other Than for Cause or by Executive for Good Reason. 
 (A) The Board may, in the exercise of its sole and absolute discretion,
terminate or cause to be terminated Executive’s employment under this Agreement other than for Cause in accordance with this Section 7.6 at any time during the Term by Notice of Termination to Executive specifying the effective date of
termination, which effective date shall not be earlier than the date on which the Notice of Termination under this Section 7.6 is given to Executive. Executive may terminate his employment under this Agreement for Good Reason in accordance with
this Section 7.6 at any time during the Term by giving CS&L 30 calendar days’ Notice of Termination in accordance with this Section 7.6, which must set forth in reasonable detail the facts and circumstances that are claimed to
provide a basis for the Good Reason termination. The termination automatically shall become effective upon the expiration of the applicable cure period. Executive’s right to terminate his employment for Good Reason under this Section 7.6
shall not be affected by the Executive’s Disability or incapacity. Executive’s continued employment under this Agreement shall not constitute consent to, or a waiver of rights with respect to, any act or failure to act constituting Good
Reason. 
 (B) Subject to and conditioned upon the Spin-Off Date occurring prior to the Termination Date and subject to the satisfaction of
the Release Condition, upon a termination by CS&L other than for Cause or by the Executive for Good Reason under this Section 7.6 during the Term, CS&L shall pay or provide or cause another member of the CS&L Group to pay or provide
to the Executive in full satisfaction of all amounts due (i) the Ordinary Termination Benefits in a single lump sum within 10 business days after the Termination Date, and (ii) the 

  
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 Severance Benefits in a single lump sum within 10 business days after the Release Deadline set forth in
Section 7.7. Notwithstanding any other provision of this Agreement to the contrary, a payment made to Executive under Section 7.6 shall be in lieu of any eligibility for Executive to receive any payment under Section 7.5 and vice
versa. For the sake of clarity, under no circumstances shall Executive be entitled to receive a combination of payments under Sections 7.5 and 7.6. 

7.7 Release. Notwithstanding anything contained in this Agreement to the contrary, no Severance Benefits shall be payable to Executive
pursuant to this Agreement unless Executive timely executes and does not timely revoke a Release within 60 days following the Termination Date (the “Release Condition”). Notwithstanding the foregoing, if the 60-day period following
Termination Date spans two calendar years, in no event will any payments or benefits that constitute “deferred compensation” within the meaning of Section 409A of the Internal Revenue Code of 1986, as amended from time to time, be
paid prior to the first day of such second calendar year. 
 7.8 Non-Exclusivity of Rights. 

Amounts which are vested benefits or which Executive is otherwise entitled to receive under any plan, policy, practice or program of or any
contract or agreement with the CS&L Group at or subsequent to the Termination Date shall be payable in accordance with such plan, policy, practice or program or contract or agreement except as explicitly modified by this Agreement. Without
limiting the generality of the foregoing, the Ordinary Termination Benefits shall be paid in a single cash lump sum within 10 business days after the Termination Date. 

Section 8. Protective Covenants by Executive. 

8.1 Return of Property. 

Within five calendar days after the Termination Date, Executive shall deliver to CS&L all of the CS&L Group’s and
Windstream’s property in his possession, custody or control, including, without limitation, all keys and credit cards, all computers and fax machines, and all files, documents, data and information in any medium relating in any way to the
CS&L Group or its employees, suppliers, customers or business. Furthermore, to the extent Executive has any of Windstream’s property in his possession, custody or control as of the Spin-Off Date, Executive shall immediately thereafter
return such property to Windstream. 
 8.2 Non-Disclosure. 

Executive acknowledges that in the course of his employment with and work for the CS&L Group he has had and will have access to
confidential information and trade secrets proprietary to the CS&L Group, including, without limitation, (i) information relating to the CS&L Group’s products, suppliers, and customers, the sources, nature, processes, costs and
prices of the CS&L Group’s products, the names, addresses, contact persons, purchasing and sales histories, and preferences of the CS&L Group’s suppliers and customers, the CS&L Group’s business plans and strategies, and
the names and addresses of, amounts of compensation paid to, and the trading and sales performance of the CS&L Group’s employees and agents and (ii) information relating to Windstream’s products, suppliers, and customers, the
sources, nature, 

  
 15 

 processes, costs and prices of Windstream’s products, the names, addresses, contact persons, purchasing and
sales histories, and preferences of Windstream’s suppliers and customers, Windstream’s business plans and strategies, and the names and addresses of, amounts of compensation paid to, and the trading and sales performance of the CS&L
Group’s employees and agents, which information Executive acknowledges he may receive during the Term prior to the Spin-Off Date (hereinafter information described in Section 8.2(i)-(ii) are referred to as the “Confidential
Information”). Executive further acknowledges that the Confidential Information is proprietary to the CS&L Group (as it relates to information described in Section 8.2(i)) or to Windstream (as it relates to information described in
Section 8.2(ii)), that the unauthorized disclosure of any of the Confidential Information to any person or entity will result in immediate and irreparable competitive injury to the CS&L Group and/or Windstream, and that such injury cannot
adequately be remedied by an award of monetary damages. Accordingly, Executive shall not at any time disclose any of CS&L’s Confidential Information to any person or entity who is not properly authorized by the CS&L Group to receive the
information without the prior written consent of the Chairman of the Board of CS&L (which consent may be withheld for any reason or no reason) unless and except to the extent that such disclosure is required by any subpoena or other legal
process (in which event the Executive will give the Chairman of the Board of CS&L prompt written notice of such subpoena or other legal process in order to permit CS&L to seek appropriate protective orders), and that he shall not use any
Confidential Information for his own account without the prior written consent of the Chairman of the Board of CS&L (which consent may be withheld for any reason or no reason). 

8.3 Non-Competition. 

Executive shall not during his employment with the CS&L Group and thereafter until the expiration of the Non-Interference/Assistance
Period, in any manner, directly or indirectly, through any person, firm or corporation, alone or as a member of a partnership or as an officer, director, shareholder, investor or employee of or in any other corporation or enterprise or otherwise,
anywhere in the United States, engage in or be engaged in, or assist any other person, firm, corporation or enterprise in engaging or being engaged in, the ownership, formation or operation of any REIT or other business entity or enterprise whose
business activities involve acquiring, owning, leasing and/or operating (i) telecommunications infrastructure assets, (ii) other types or classes of assets which are owned, leased or operated by the CS&L Group after the Spin-Off and
during Executive’s employment with the CS&L Group and/or (iii) other types or classes of assets which the CS&L Group has, during Executive’s employment with the CS&L Group, actively pursued acquiring, owning, leasing or
operating, or internally investigated and intends to commence the active pursuit of acquiring, owning, leasing or operating. Nothing in this Section 8.3 shall prohibit Executive from being: (x) a shareholder in a mutual fund or a
diversified investment company or (y) a passive owner of not more than 5% of the outstanding equity securities of any class of a corporation or other entity which is publicly traded, so long as Executive has no active participation in the
business of such corporation or other entity. Notwithstanding any provision of this Agreement to the contrary, if the Spin-Off Date does not occur prior to the Termination Date, the covenants set forth in this Section 8.3 shall have no effect.

  
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 8.4 Non-Interference. 

Executive shall not during his employment with the CS&L Group and thereafter until the expiration of the Non-Interference/Assistance
Period employ, or assist any person or entity in employing, any employee of any member of the CS&L Group. Executive shall not during his employment with the CS&L Group and thereafter until the expiration of the Non-Interference/Assistance
Period solicit, or assist any person or entity to solicit, any employee of any member of the CS&L Group to leave the CS&L Group’s employment or to become employed by any entity that is not a member of the CS&L Group. 

8.5 Harmful Statements. 

Executive shall not at any time disseminate any information or make any statements, whether written, oral or otherwise, that are negative,
disparaging or critical of CS&L, any member of the CS&L Group, or any of their parents, subsidiaries, affiliates, or their respective officers, directors, employees, shareholders, trustees, administrators, or employee benefit plans, or the
representatives, employees, agents, predecessors, successors, heirs, or assigns of any of the foregoing (hereinafter “CS&L Parties”), or their business or operations, or that place any of the CS&L Parties in a bad light,
other than any such statement or information that is made or disseminated by Executive in a good faith belief as to their truth or accuracy and either is required by law or is reasonably necessary to the enforcement by Executive of any right
Executive has related to his employment with the CS&L Group. The CS&L Group shall not at any time disseminate any information or make any statements, whether written, oral or otherwise, that are negative, disparaging or critical of Executive
or his service to the CS&L Group or their predecessors, or that place Executive in a bad light, other than any such statement or information that is made or disseminated by the CS&L Group in a good faith belief as to their truth or accuracy
and either is required by law or is reasonably necessary to the enforcement by the CS&L Group of this Agreement or the Release. CS&L’s obligations under this Section 8.5 shall not extend to individuals employed in a non-executive
level position with the CS&L Group. 
 8.6 Resignations. 

Notwithstanding any other provision of this Agreement, upon termination of Executive’s employment with the CS&L Group, and unless
otherwise requested by the Board, Executive shall immediately resign as of the Termination Date from all positions that he holds or has ever held with CS&L and the CS&L Group (and with any other entities with respect to which CS&L has
requested the Executive to perform services), including, without limitation, the Board and all boards of directors of any member of the CS&L Group. Executive hereby agrees to execute any and all documentation to effectuate such resignations upon
request by CS&L, but he shall be treated for all purposes as having so resigned upon termination of his employment, regardless of when or whether he executes any such documentation. 

8.7 Challenge to Validity. 

Executive shall not at any time commence any action, suit, arbitration or proceeding challenging the validity or enforceability of any
provision of this Agreement, or adjudicate the limits or scope of any of its provisions, and Executive shall not assert, in any action, suit, 

  
 17 

 arbitration or proceeding against Executive by any CS&L Group member for a breach by Executive of any of the
covenants in this Section 8 that any provision of the covenants is invalid or unenforceable in any respect or to any extent, irrespective of the outcome of any such action, suit or proceeding. 

8.8 Assistance to CS&L. 

During the Non-Interference/Assistance Period, Executive shall provide such information and assistance as CS&L reasonably requests to
assist any CS&L Group member in the mediation, arbitration, or litigation of any, claim, action, suit or proceeding maintained against any CS&L Group member arising from events occurring during Executive’s employment with the CS&L
Group, provided that CS&L shall reimburse Executive for all reasonable and necessary out-of-pocket expenses incurred by the Executive in complying with this Section 8.8. 

8.9 Revision. 
 If a
court of competent jurisdiction holds that the restrictions stated herein are unreasonable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographical area reasonable under such circumstances shall be
substituted for the stated period, scope or area and that the court shall be allowed to revise the restrictions contained herein to cover the maximum period, scope and area permitted by law. 

Section 9. Successors; Binding Agreement; Assignment. 

9.1 As to CS&L. 

This Agreement shall be binding upon, and shall inure to the benefit of, and be enforceable by CS&L and its successors. For purposes of
this Section 9.1, the term “successor” shall mean any successor to the business or assets of CS&L by operation of law or otherwise, including, without limitation, any person, corporation, partnership, or entity that, directly or
indirectly, whether by purchase, merger, consolidation, or otherwise, acquires all or substantially all of the business or assets of CS&L (and each successor to a successor to CS&L). Any such successor shall be deemed to be CS&L for all
purposes of this Agreement. In addition to any obligations imposed by law upon any successor, CS&L shall require any successor expressly to assume and agree to perform this Agreement in the same manner and to the same extent that CS&L would
be required to perform it if no succession had taken place. A failure of CS&L to obtain the assumption of and agreement to perform this Agreement prior to the effectiveness of any succession shall be a material breach of this Agreement by
CS&L. The provisions of this Section 9.1 shall apply to each successor to any successor of CS&L. Notwithstanding the foregoing provisions of this Section 9.1, CS&L and any other predecessor to a successor shall remain, with
each successor, jointly and severally liable for all obligations of CS&L hereunder. Except as provided in this Section 9.1, this Agreement shall not be assigned by CS&L, and any purported assignment of this Agreement by CS&L (except
as provided in this Section 9.1) shall be void. 

  
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 9.2 As to Executive. 

This Agreement shall be binding upon and inure to the benefit of and be enforceable by Executive and Executive’s personal or legal
representatives, executors, and administrators. If Executive should die while any amounts payable to Executive hereunder remain outstanding, unless otherwise provided herein, all such amounts shall be paid in accordance with the terms of this
Agreement to Executive’s Beneficiary, determined in accordance with Section 7.1. This Agreement shall not be assigned by Executive, and any purported assignment of this Agreement by Executive shall be void. 

Section 10. Dispute Resolution and Notices. 

10.1 Dispute Resolution. 

(A) Any dispute or controversy arising out of or in connection with this Agreement shall be settled by binding arbitration. The arbitration
proceeding shall be conducted before a panel of three arbitrators sitting (i) if the Executive is employed by an CS&L Group member at the time of the initiation of the arbitration, in the municipality in which the Executive’s principal
place of employment is located at the time, and (ii) if the Executive’s employment with the CS&L Group has terminated prior to the time of initiation of the arbitration, at a location which is within 50 miles of the location of the
Executive’s principal place of employment at the time of his termination of employment. The arbitration will be conducted in accordance with the rules of the American Arbitration Association then in effect. Judgment maybe entered on any
arbitration award in any court having jurisdiction. Notwithstanding the foregoing, the CS&L Group shall not be required to seek or participate in arbitration regarding any breach or threatened breach by the Executive of his Protective Covenants,
but may pursue its remedies for such breach in a court of competent jurisdiction in a federal district court or state court located in Pulaski County, Arkansas. 

(B) Except as otherwise provided in this Section 10.1(B), and to the fullest extent permitted by applicable law, all expenses of any
arbitration under Section 10.1(A) incurred by the Executive at any time from the date of this Agreement through the Executive’s remaining lifetime or, if longer, through the 10th anniversary of the date of the Effective Date, including,
without limitation, the reasonable fees and expenses of the legal representative for the Executive, and necessary costs and disbursements incurred as a result of such dispute or proceeding, and any prejudgment interest, calculated at the rate
provided by law, shall be paid by CS&L as incurred (within 10 days following CS&L’s receipt of an invoice from the Executive), whether or not the Executive prevails in such arbitration; provided that the Executive shall have submitted
an invoice for such fees and expenses at least 10 days before the end of the calendar year next following the calendar year in which such fees and expenses were incurred. The amount of such legal fees and expenses that CS&L is obligated to pay
in any given calendar year pursuant to this Section 10.1(B) shall not affect the legal fees and expenses that CS&L is obligated to pay in any other calendar year, and the Executive’s right to have CS&L pay such legal fees and
expenses may not be liquidated or exchanged for any other benefit. If the Executive does not prevail (after exhaustion of all available arbitral remedies), and the arbitration panel affirmatively finds that the Executive instituted the proceeding in
bad faith or that the Executive’s claims were frivolous, no further reimbursement for legal fees and expenses shall be 

  
 19 

 due to the Executive, and the Executive shall repay CS&L for any amounts previously paid by CS&L pursuant
to this Section 10.1(B). With respect to any dispute regarding the provisions of Section 8, if the Executive does not prevail (after exhaustion of all available arbitral remedies), no further reimbursement for legal fees and expenses shall
be due to the Executive, and the Executive shall repay CS&L for any amounts previously paid by CS&L to the Executive hereunder pursuant to this Section 10.1(B) in respect of such dispute. No fees or expenses of the Executive shall be
paid by CS&L with respect to any dispute or controversy as to the validity or enforceability of this Agreement, or any provision hereof, or in connection with the litigation of any issue arising under this Agreement in a court of law other than
fees and expenses incurred by the Executive in enforcing an arbitration award entered in favor of the Executive in accordance with this Section 10.1(B). 

10.2 Notices. 
 Any
notices, requests, demands, or other communications provided for by this Agreement shall be in writing and shall be deemed to have been duly given when mailed by United States registered mail, return receipt requested, postage prepaid, addressed to
the respective addresses set forth below, or to such other address as either party may have furnished to the other in writing in accordance herewith, except that notice of change of address shall be effective only upon actual receipt: 

To the Board, the Compensation Committee, and CS&L: 

Communications Sales & Leasing, Inc. 

4001 Rodney Parham Road 
 Little
Rock, Arkansas 72212 
 Attention: Chairman; and General Counsel 

To Executive: At Executive’s most recent address in the records of CS&L. 

Section 11. Survival of Obligations and Remedies. 

11.1 Survival of Obligations. 

Upon the expiration of the Term of this Agreement in accordance with Section 2, no provision of this Agreement shall have any further
force or effect and all obligations of CS&L and the Executive hereunder shall immediately terminate, except as follows: 
 (A) CS&L
shall be required to pay or provide to Executive, or the Beneficiary in the case of the death of the Executive, any benefits to which Executive became entitled under Section 7, by reason of a qualifying Termination Date (occurring during the
Term), in accordance with the terms thereof, including benefits to be paid or provided within a specified number of calendar days following the Termination Date, which remain unpaid or unprovided following the expiration or the Term; 

(B) The provisions of Section 8 shall remain in full force and effect for the applicable periods of time specified in Section 8 with
respect to the provisions thereof; 

  
 20 

 (C) The provisions of Section 9 shall remain in full force and effect so long as any rights
or obligations of either party continue to exist under the Agreement; and 
 (D) The provisions of Sections 10, 11.2, and 12 shall remain in
full force and effect with respect to rights and obligations existing on the Termination Date or that may arise thereafter in accordance with the foregoing clauses of this Section 11.1. 

11.2 Remedies; Protective Covenants. 

(A) Executive’s sole and exclusive remedy with respect to any and all claims arising under this Agreement, for termination of
Executive’s employment with the CS&L Group during the Term, and for breach hereof by CS&L shall be the right to receive the benefits provided for under Section 7, and such expenses as are provided for under Section 10.1, in
each case, to which Executive is otherwise entitled pursuant to the terms and conditions hereof. Without limiting the foregoing, Executive’s sole and exclusive remedy for the failure of CS&L or the CS&L Group to provide compensation or
expense reimbursement to Executive in an amount or form not in conformity with any one or more of the provisions of Section 5 or Section 6 is to seek recovery against CS&L pursuant to Section 10 for only such benefits, if any,
that are expressly provided for consequent upon Executive’s termination of employment pursuant to the applicable provisions of Section 7. Executive’s employment with the CS&L Group is “at will” and may be terminated by
the Board for any reason in its sole and absolute discretion in accordance with any applicable provision of Section 7 and the payment or provision of such benefits as may be required under this Agreement. 

(B) Executive acknowledges and agrees that each and every covenant contained in Section 8 (the “Protective Covenants”)
is reasonable in period, scope and geographical area and is necessary to protect the CS&L Group’s legitimate business interests and Confidential Information and that his compliance with each of the Protective Covenants is necessary to
protect the CS&L Group from unfair injury. Executive agrees that he will notify CS&L Group in writing if he has, or reasonably should have, any questions regarding the applicability of the Protective Covenants. Executive further acknowledges
and agrees that a breach of any of the Protective Covenants will result in irreparable and continuing harm and damage to the CS&L Group for which there will be no adequate remedy at law. In the event of a breach or threatened breach of any of
the Protective Covenants, each and every member of the CS&L Group shall be entitled to injunctive relief and to such other relief (whether at law or in equity) as a court of competent jurisdiction deems proper in the circumstances, in addition
to any other remedy or relief to which any of them may be entitled. The parties agree that the foregoing relief shall not be construed to limit or otherwise restrict the CS&L Group’s ability to pursue any other remedy provided by law,
including the recovery of any actual, compensatory or punitive damages. Notwithstanding any other provision of this Agreement, the obligations of each member of the CS&L Group under this Agreement are conditioned upon compliance by Executive
with each of the Protective Covenants, and failure by Executive to comply with any of the Protective Covenants shall entitle each CS&L Group member to forfeit, terminate payment of, and, to the extent paid, recover immediately from Executive any
Severance Benefits, benefits, amounts, expenses, or costs that may have been paid or would otherwise be owing to or vested in Executive, under Section 7 of this Agreement. Executive acknowledges that any forfeiture resulting under the
provisions of this Agreement is reasonably related and proportional to the 

  
 21 

 harm that the CS&L Group would sustain if he were to violate any of the Protective Covenants. Executive
acknowledges that the Protective Covenants are a principal inducement for the willingness of CS&L to enter into this Agreement and make the payments and provide the benefits to Executive under this Agreement and that CS&L and Executive
intend the Protective Covenants to be binding upon and enforceable against Executive in accordance with their terms, notwithstanding any common or statutory law to the contrary. Executive agrees that the obligations of CS&L under this Agreement
(specifically including, but not limited to, the obligation to provide the Severance Benefits as provided herein) constitute sufficient consideration for the Protective Covenants. 

Section 12. Miscellaneous. 
 12.1
Termination Procedures. 
 Any intended termination of Executive’s employment by either party shall be communicated by written
Notice of Termination from the party initiating such termination to the other party hereto in accordance with Section 10.2. For purposes of this Agreement, a “Notice of Termination” shall mean a written notice that indicates
the specific termination provision in this Agreement relied upon, and, if applicable, the notice shall set forth in reasonable detail the facts and circumstances claimed to provide a basis for termination of Executive’s employment under the
provision so indicated. Notices under Sections 7.3 and 7.6 shall include the information required thereunder. 
 12.2 CS&L
Representations. 
 CS&L hereby represents and warrants to the Executive as follows: The execution and delivery of this Agreement
and the performance by CS&L of the actions contemplated hereby have been duly authorized by all necessary corporate action on the part of CS&L. This Agreement is a legal, valid and legally binding obligation of CS&L enforceable in
accordance with its terms. Neither the execution or delivery of this Agreement nor the consummation by CS&L of the actions contemplated hereby (i) will violate any provision of the certificate of incorporation or bylaws (or other charter
documents) of CS&L, (ii) will violate or be in conflict with any applicable law or any judgment, decree, injunction or order of any court or governmental agency or authority, or (iii) will violate or conflict with or constitute a
default (or an event of which, with notice or lapse of time or both, would constitute a default) under or will result in the termination of, accelerate the performance required by, or result in the creation of any lien, security interest, charge or
encumbrance upon any of the assets or properties of CS&L under, any term or provision of the certificate of incorporation or bylaws (or other charter documents) of CS&L or of any contract, commitment, understanding, arrangement, agreement or
restriction of any kind or character to which CS&L is a party or by which CS&L or any of its properties or assets may be bound or affected. 

12.3 No Duplication. 
 In
no event shall payments in accordance with this Agreement be made in respect of more than one of Sections 7.1, 7.2, 7.3, 7.4, 7.5 and 7.6. 

  
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 12.4 No Offsets or Mitigation. 

Except as otherwise provided in Section 11.2(B), CS&L’s obligation to make the payments provided for in Sections 7 or 10.1(B) of
this Agreement and otherwise to perform its obligations hereunder shall be absolute and unconditional and shall not be affected by any set-off, counterclaim, recoupment, defense or other claim, right or action which the CS&L Group may have
against the Executive or others. In no event shall the Executive be obligated to seek other employment or take any other action by way of mitigation of the amounts payable to the Executive under any of the provisions of this Agreement and such
amounts shall not be reduced whether or not the Executive obtains other employment. 
 12.5 Entire Agreement. 

This Agreement supersedes any prior agreements or understandings, oral or written, between the parties hereto with respect to the subject
matter hereof and constitutes the entire agreement of the parties with respect thereto. No agreements or representations, oral or otherwise, express or implied, with respect to the subject matter hereof have been made by either party which are not
expressly set forth in this Agreement. 
 12.6 Modification. 

Except as otherwise provided in Section 12.8, this Agreement shall not be varied, altered, modified, canceled, changed, or in any way
amended, or any provision of this Agreement waived, except by mutual agreement of the parties in a written instrument executed by the parties hereto or their legal representatives and in the case of CS&L by an officer specifically designated by
the Board. No waiver by a party to this Agreement at any time of any breach by any party to this Agreement of, or compliance with, any condition or provision of this Agreement to be performed by such other party shall be deemed a waiver of similar
or dissimilar provisions or conditions at the same or at any prior or subsequent time. 
 12.7 Severability. 

In the event that any provision or portion of this Agreement shall be determined to be invalid or unenforceable for any reason, the remaining
provisions of this Agreement shall be unaffected thereby and shall remain in full force and effect. In the event that any provision of this Agreement is held unenforceable, such provision shall be reformed so as to be enforced to the maximum extent
possible, and if it is determined that it is not possible to reform any such provision of this Agreement, such provision shall be severed from this Agreement and the remainder of this Agreement shall be enforced to the full extent permitted by law.

 12.8 Compliance with Section 409A. 

(A) It is intended that the payments and benefits provided under Section 7 of this Agreement shall be exempt from the application of the
requirements of Section 409A. This Agreement shall be construed, administered, and governed in a manner that effects such intent, and the CS&L Group shall not take any action that would be inconsistent with such intent. Specifically, any
Severance Benefits payable pursuant to Section 7 above, to the extent they are required to be paid, and are actually or constructively received, during the period from the 

  
 23 

 Termination Date through March 15 of the calendar year following such termination, are intended to
constitute separate payments for purposes of Section 409A and thus exempt from application of Section 409A by reason of the “short-term deferral” rule. To the extent payments are required to be paid commencing after that date,
they are intended to constitute separate payments that are exempt from the application of Section 409A by reason of the exceptions under Sections 1.409A-1(b)(9)(iii) or 1.409A-1(b)(9)(v) of the Treasury Regulations, as applicable, to the
maximum extent permitted by those provisions. Without limiting the foregoing, the payments and benefits provided under this Agreement may not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of
an additional tax under Section 409A upon Executive. 
 (B) Notwithstanding anything to the contrary in this Agreement, if Executive is
a “specified employee,” as determined under CS&L’s policy for determining specified employees on the Termination Date, all reimbursements or payments provided under Section 10.1(B), and any other payments or benefits provided
hereunder that for any reason constitute a “deferral of compensation” within the meaning of Section 409A, that are provided upon a “separation from service” within the meaning of Section 409A and that would otherwise be
paid or provided during the first six months following such Termination Date, shall instead be accumulated through and paid or provided (without interest) on the first business day following the six month anniversary of such Termination Date.
Notwithstanding the foregoing, payments delayed pursuant to this Section 12.8(B) shall commence within 10 calendar days following Executive’s death prior to the end of the six-month period. 

(C) Although CS&L shall use its best efforts to avoid the imposition of taxation, interest and penalties under Section 409A, the tax
treatment of the benefits provided under this Agreement is not warranted or guaranteed. Neither the CS&L Group nor is respective directors, officers, employees or advisers shall be held liable for any taxes, interest, penalties or other monetary
amounts owed by the Executive (or any other individual claiming a benefit through the Executive) as a result of this Agreement. 
 12.9
Counterparts. 
 This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original, but all
of which together will constitute one and the same Agreement. 
 12.10 Withholding. 

Any member of the CS&L Group may withhold from any amounts payable under this Agreement all federal, state, city, or other taxes or
payments as may be required pursuant to any law or governmental regulation or ruling or as may be expressly authorized by Executive to be withheld, deducted or reduced from those amounts. 

12.11 Third Party Beneficiaries. 

This Agreement is entered into for the benefit only of (i) Executive, (ii) Executive’s Beneficiary, and (iii) CS&L and
the other members of the CS&L Group, and their successors, and no other parties shall have any rights hereunder, except as otherwise provided in Section 9. 

  
 24 

 12.12 Governing Law. 

To the extent not preempted by federal law, the validity, interpretation, construction, and performance of this Agreement shall be governed by
the laws of the State of Arkansas (without giving effect to any conflicts of law principles of the State of Arkansas that would require the application of the laws of another jurisdiction). 

(Signatures are on the following page) 

  
 25 

 IN WITNESS WHEREOF, CS&L and the Executive have executed this Agreement as of the date first
above written. 
  

			
	COMMUNICATIONS SALES & LEASING, INC.
		
	By:		 /s/ Francis X. Frantz

			Francis X. Frantz, Chairman
	
	EXECUTIVE
	
	 /s/ Kenneth Gunderman

	Kenneth Gunderman

  
 26 

 EXHIBIT A 

WAIVER AND RELEASE AGREEMENT 

THIS WAIVER AND RELEASE AGREEMENT (this “Waiver and Release”) is entered into by and between Kenneth Gunderman
(“Executive”) and Communications Sales & Leasing, Inc. (“CS&L”) (collectively, the “Parties”). 

WHEREAS, the Parties entered into an Employment Agreement dated February 12, 2015 (the “Agreement”); 

WHEREAS, Executive is required to sign this Waiver and Release in order to receive certain payments contemplated under Section 7
of the Agreement (the “Separation Payment Benefits”) following his resignation; and 
 WHEREAS, CS&L has agreed
to sign this Waiver and Release. 
 NOW, THEREFORE, in consideration of the promises and agreements contained herein and other good
and valuable consideration, the sufficiency and receipt of which are hereby acknowledged, and intending to be legally bound, the Parties agree as follows: 
  

	1.	 In consideration of the Separation Payment Benefits which Executive acknowledges are in addition to payments and benefits to which Executive would be
entitled but for the Waiver and Release (except as otherwise provided in the Agreement), Executive, on behalf of himself, his heirs, representatives, agents and assigns by dower or otherwise hereby COVENANTS NOT TO SUE OR OTHERWISE VOLUNTARILY
PARTICIPATE IN ANY LAWSUIT AGAINST, FULLY RELEASES, INDEMNIFIES, HOLDS HARMLESS and OTHERWISE FOREVER DISCHARGES (i) CS&L, (ii) any companies controlled by, controlling or under common control with CS&L, and any predecessors,
successors or assigns to the foregoing (together with CS&L, the (“CS&L Group”), (iii) the CS&L Group’s compensation, benefit, incentive (including, but not limited to, individual incentive, project incentive,
annual incentive, long-term incentive and annual bonus), pension, welfare and other plans and arrangements, and any predecessor or successor to any such plans and arrangements (including the sponsors, administrators and fiduciaries of any such plan
and/or arrangements), (iv) Windstream Holding, Inc., including without limitation its subsidiaries and affiliated entities (“Windstream”), and (v) any of the CS&L Group’s and/or Windstream’s current or former
officers, directors, agents, executives, employees, attorneys, insurers, shareholders, predecessors, successors or assigns (collectively (i) – (v) the “Released Parties”) from any and all actions, charges, claims,
demands, damages or liabilities of any kind or character whatsoever, known or unknown, which Executive now has or may have had whether or not based on or arising out of Executive’s employment relationship with the CS&L Group or the
cessation of that employment relationship through the date of execution of this Waiver and Release, other than workers’ compensation claims filed prior to the date of execution of this Waiver and Release. Executive acknowledges and understands
that in the event Executive files a charge or complaint with the Equal Employment Opportunity Commission (“EEOC”), or a similar state, local or federal agency, the Occupational Safety and Health Administration
(“OSHA”), the Secretary of 

	 	
Labor, or other similar governmental agency or authority, Executive shall be entitled to no relief, reinstatement, remuneration, damages, back pay, front pay, or compensation whatsoever from the
Released Parties as a result of such charge or complaint. Executive understands and agrees that he is waiving and releasing any and all actions and causes of action, suits, debts, claims, complaints and demands of any kind whatsoever, in law or in
equity, including, but not limited to, the following: 

  

	 	a.	Those arising under any federal, state or local statute, ordinance or common law governing or relating to the Parties’ employment relationship including, but not limited to, (i) any claims on account of,
arising out of or in any way connected with Executive’s hiring by the CS&L Group, employment with the CS&L Group or the cessation of that employment; (ii) any claims alleged or which could have been alleged in any charge or
complaint against the Released Parties, including, but not limited to, those with the EEOC, or any analogous state agency, OSHA and the Secretary of Labor; (iii) any claims relating to the conduct, including action or inaction, of any
executive, employee, officer, director, agent or other representative of the Release Parties; (iv) any claims of discrimination, harassment or retaliation on any basis; (v) any claims arising from any legal restrictions on an
employer’s right to separate its employees; (vi) any claims for personal injury, compensatory or punitive damages, front pay, back pay, liquidated damages, treble damages, legal and/or attorneys’ fees, expenses and litigation costs or
other forms of relief; (vii) any claims for compensation and benefits; (viii) any cause of action or claim that could have been asserted in any litigation or other dispute resolution process, regardless of forum (judicial, arbitral or
other), against any employee, officer, director, agent or other representative of the Released Parties; (ix) any claim for, or right to, arbitration, and any claim alleged or which could have been alleged in any charge, complaint or request for
arbitration against the Released Parties; (x) any claim on account of, arising out of or in any way connected with any employment or change-in-control agreement between Executive and the Released Parties, including but not limited to stock
options, restricted shares, performance-based restricted stock units, bonuses, incentive payments, commissions, and/or continued salary payments; (xi) any claim on account of, arising out of or in any way connected with the alleged termination
of Executive’s employment without “cause” or for “good reason”; (xii) any claim on account of, arising out of or in any way connected with medical, dental, life insurance or other welfare benefit plan coverage; and
(xiii) all other causes of action sounding in contract, tort or other common law basis, including, but not limited to: (a) the breach of any alleged oral or written contract; (b) negligent or intentional misrepresentations;
(c) wrongful discharge; (d) just cause dismissal; (e) defamation; (f) interference with contract or business relationship; (g) negligent or intentional infliction of emotional distress; (h) promissory estoppel;
(i) claims in equity or public policy; (j) assault; (k) battery; (l) breach of employee handbooks, manuals or other policies; (m) breach of fiduciary duty; (n) false imprisonment; (o) fraud; (p) invasion of
privacy; (q) whistleblower claims; (r) negligence, negligent hiring, retention or supervision; and (s) constructive discharge; and 

  
 A-2 

	 	b.	Those arising under any law relating to sex, age, race, color, religion, handicap or disability, harassment, veteran status, sexual orientation, retaliation, or national origin discrimination including, without
limitation, any rights or claims arising under Title VII of the Civil Rights Act of 1866 and 1964, as amended, 42 U.S.C. §§ 1981 and 2000(e), et seq.; the Civil Rights Act of 1991; the Age Discrimination in Employment Act of
1967, as amended, 29 U.S.C. §§ 621, et seq., as amended by the Older Workers Benefit Protection Act; the Americans with Disabilities Act of 1990, as amended, 42 U.S.C. §§ 12,101, et seq.; Sections 806 and 1107 of
the Sarbanes-Oxley Act of 2002; the Fair Labor Standards Act of 1938, 29 U.S.C. §§ 201, et seq.; the National Labor Relations Act, 29 U.S.C. §§ 151, et seq.; the Occupational Safety and Health Act, 29 U.S.C.
§§ 651, et seq.; the Worker Adjustment and Retraining Notification Act, 29 U.S.C. §§ 2101, et seq.; and any other state or local law; and 

 

	 	c.	Those arising out of the Employee Retirement Income Security Act of 1974, as amended; and 

  

	 	d.	Those arising out of the Family and Medical Leave Act, 29 U.S.C. §§ 2601 et seq.; and 

  

	 	e.	Those arising under the civil rights, labor and employment laws of any state, municipality or local ordinance; and 

  

	 	f.	Any claim for reinstatement, compensatory damages, back pay, front pay, interest, punitive damages, special damages, legal and/or attorneys’ fees, expenses and litigation costs including expert fees; and

  

	 	g.	Any other federal, state or local law that affords employees or individuals protection of any kind whatsoever. 

  

	3.	The Parties acknowledge that it is their mutual and specific intent that this Waiver and Release fully complies with the requirements of the Older Workers Benefit Protection Act (29 U.S.C. § 626) and any
similar law governing the release of claims. Accordingly, Executive hereby acknowledges that: 

  

	 	a.	Executive was advised of his right to consult with an attorney prior to executing this Waiver and Release and acknowledges being given the advice to do so. Executive represents that Executive has read and fully
understands all of the provisions of this Waiver and Release. Executive represents that Executive is voluntarily signing this Waiver and Release. 

  

	 	b.	Executive has been offered at least twenty-one (21) days in which to review and consider this Waiver and Release. 

  

	 	c.	Executive waives any right to assert any claim or demand for reemployment with the Released Parties. 

  
 A-3 

	4.	Executive has a period of seven (7) calendar days following the execution of this Waiver and Release during which Executive may revoke this Waiver and Release by delivering written notice to CS&L at the
following address: 

 Attention: Chairman or General Counsel 

Communications Sales & Leasing, Inc. 

4001 Rodney Parham Road 
 Little
Rock, Arkansas 72212 
 Executive understands that if he revokes this Waiver and Release, it will be null and void in its entirety, and
Executive shall not be entitled to any Separation Payment Benefits. This Waiver and Release is effective on the 8th day following the end of the revocation period described in this Paragraph 4, provided Executive has signed and not revoked this
Waiver and Release (the “Effective Date”). 
  

	5.	Notwithstanding anything herein to the contrary, the sole matters to which the Waiver and Release do not apply are: (i) Executive’s rights of indemnification and directors and officers liability insurance
coverage, if any, to which he was entitled immediately prior to the Effective Date of this Waiver and Release with regard to his service as an officer or director of any member of the CS&L Group; (ii) Executive’s rights under the
Indemnification Agreement with CS&L dated as of February 12, 2015; (iii) Executive’s rights under any tax-qualified pension or claims for accrued vested benefits under any other employee benefit plan, policy or arrangement
(whether tax-qualified or not) maintained by the CS&L Group or under the Consolidated Omnibus Budget Reconciliation Act of 1985; and (iv) Executive’s and CS&L’s rights and obligations under Sections 7 and 8 of the Agreement,
which are intended to survive cessation of employment. 

  

	6.	In the event that Executive breaches or threatens to breach any provision of this Waiver and Release, he agrees that the Released Parties shall be entitled to seek any and all equitable and legal relief provided by law,
specifically including immediate and permanent injunctive relief. Executive hereby waives any claim that the Released Parties have an adequate remedy at law. In addition, and to the extent not prohibited by law, Executive agrees that the Released
Parties shall be entitled to an award of all costs and attorneys’ fees incurred by the Released Parties in any successful effort to enforce the terms of this Waiver and Release. Executive agrees that the foregoing relief shall not be construed
to limit or otherwise restrict the Released Parties ability to pursue any other remedy provided by law, including the recovery of any actual, compensatory or punitive damages. Moreover, if Executive pursues any claims against the Released Parties
subject to the foregoing Waiver and Release, Executive agrees to immediately reimburse CS&L for the value of all Separation Payment Benefits received to the fullest extent permitted by law. 

 

	7.	 The Parties acknowledge that this Waiver and Release is entered into solely for the purpose of ending their employment relationship on an amicable
basis and shall not be construed as an admission of liability or wrongdoing by either Party and that both the CS&L Group and Executive have expressly denied any such liability or wrongdoing.

  
 A-4 

 
Executive agrees that he is not eligible for re-employment by CS&L Group under any circumstances, and in any event Executive agrees he shall not apply for reemployment with the CS&L
Group. 
  

	8.	Each of the promises and obligations contained in this Waiver and Release shall be binding upon and shall inure to the benefit of the heirs, executors, administrators, assigns and successors in interest of each of the
Parties. 

  

	9.	The Parties agree that each and every paragraph, sentence, clause, term and provision of this Waiver and Release is severable and that, if any portion of this Waiver and Release should be deemed not enforceable for any
reason, such portion shall be stricken and the remaining portion or portions thereof should continue to be enforced to the fullest extent permitted by applicable law. 

 

	10.	This Waiver and Release shall be interpreted, enforced and governed under the laws of the State of Arkansas, without regard to any applicable state’s choice of law provisions. 

 

	11.	Executive represents and acknowledges that in signing this Waiver and Release he does not rely, and has not relied, upon any representation or statement made by the CS&L Group or by any of the Released Parties with
regard to the subject matter, basis or effect of this Waiver and Release other than those specifically contained herein. 

  

	12.	This Waiver and Release represents the entire agreement between the Parties concerning the subject matter hereof, shall supersede any and all prior agreements which may otherwise exist between them concerning the
subject matter hereof (specifically excluding, however, the post-termination obligations contained in the Agreement), and shall not be altered, amended, modified or otherwise changed except by a writing executed by both Parties. 

PLEASE READ CAREFULLY. WITH RESPECT TO EXECUTIVE, THIS 

WAIVER AND RELEASE INCLUDES A COMPLETE RELEASE OF ALL 

KNOWN AND UNKNOWN CLAIMS. 

(Signatures are on the following page) 

  
 A-5 

 IN WITNESS WHEREOF, the Parties have themselves signed, or caused a duly authorized agent thereof
to sign, this Waiver and Release on their behalf and thereby acknowledge their intent to be bound by its terms and conditions. 
  

									
	 KENNETH GUNDERMAN
  

[DO NOT SIGN UNTIL AFTER SEPARATION DATE]
				COMMUNICATIONS SALES & LEASING, INC.
					
	Signed:		 				Signed:		 
	Print Name:		 				Title:		 
	Date:		 				Date:		 

  
 A-6EX-10.10

 Exhibit 10.10 

MASTER SERVICES AGREEMENT 

Between 
 Windstream
Services, LLC 
 And 

Talk America Services, LLC 

Proprietary and Confidential 

 MASTER SERVICES AGREEMENT 

TABLE OF CONTENTS 
  

							
	1.		 DEFINITIONS
		 	1	  
	 1.1
		 Definitions
		 	1	  
	 1.2
		 Definition Cross-Reference Index
		 	3	  
	2.		 TERM
		 	3	  
	3.		 SERVICES
		 	4	  
	 3.1
		 Statements of Work
		 	4	  
	 3.2
		 Scope of Work
		 	4	  
	 3.3
		 Error Correction
		 	4	  
	4.		 INVOICES AND PAYMENTS
		 	4	  
	 4.1
		 Fees
		 	4	  
	 4.2
		 Taxes
		 	4	  
	 4.3
		 Invoicing and Payment
		 	5	  
	 4.4
		 Pass Through Expenses
		 	5	  
	 4.5
		 Billing and Remittance Agreement
		 	5	  
	5.		 SERVICE LEVELS
		 	5	  
	6.		 SECURITY REQUIREMENTS
		 	5	  
	 6.1
		 Information Security Requirements
		 	5	  
	7.		 RELATIONSHIP MANAGEMENT
		 	6	  
	8.		 DISPUTE RESOLUTION
		 	7	  
	 8.1
		 Dispute Resolution
		 	7	  
	 8.2
		 Claim Expiration
		 	7	  
	 8.3
		 Continuity of Services
		 	7	  
	 8.4
		 Injunctive Relief
		 	7	  
	9.		 EQUIPMENT AND SOFTWARE SUPPORT
		 	8	  
	 9.1
		 Equipment
		 	8	  
	 9.2
		 Software Support
		 	8	  
	10.		 REQUIRED CONSENTS
		 	8	  
	 10.1
		 TAS Consents
		 	8	  
	 10.2
		 Windstream Consents
		 	8	  
	11.		 PROPRIETARY RIGHTS
		 	8	  
	 11.1
		 Ownership of Software
		 	8	  
	 11.2
		 Termination or Expiration of Agreement
		 	8	  
	 11.3
		 Developed Software
		 	9	  
	12.		 TAS DATA
		 	9	  
	13.		 FORCE MAJEURE; TIME OF PERFORMANCE
		 	9	  
	 13.1
		 Force Majeure
		 	9	  
	 13.2
		 Time of Performance and Increased Costs
		 	10	  
	14.		 CONFIDENTIALITY
		 	10	  
	15.		 REPRESENTATIONS AND WARRANTIES
		 	11	  
	 15.1
		 Windstream’s Representations and Warranties
		 	11	  
	 15.2
		 TAS Representations and Warranties
		 	12	  
	 15.3
		 No Additional Representations or Warranties
		 	12	  

  
 i 

							
	16.		 TERMINATION
		 	12	  
	 16.1
		 Termination For Breach
		 	12	  
	 16.2
		 Termination for Insolvency
		 	13	  
	 16.3
		 Waiver
		 	14	  
	 16.4
		 Termination Assistance
		 	14	  
	17.		 INDEMNIFICATION
		 	14	  
	 17.1
		 Personal Injury and Property Damage
		 	14	  
	 17.2
		 Infringement Claims Relating to TAS Software
		 	15	  
	 17.3
		 Infringement Claims Relating to Windstream Software
		 	15	  
	 17.4
		 Indemnification Procedures
		 	15	  
	18.		 LIMITATION OF LIABILITY
		 	16	  
	 18.1
		 Limitation of Liability
		 	16	  
	 18.2
		 Exclusion of Consequential Damages
		 	16	  
	 18.3
		 Effect of TAS Software
		 	16	  
	19.		 MISCELLANEOUS
		 	16	  
	 19.1
		 Notices
		 	16	  
	 19.2
		 Severability
		 	17	  
	 19.3
		 Entire Agreement
		 	17	  
	 19.4
		 Amendments
		 	17	  
	 19.5
		 Governing Law
		 	17	  
	 19.6
		 Survival
		 	18	  
	 19.7
		 Relationship
		 	18	  
	 19.8
		 Third Party Beneficiaries
		 	18	  
	 19.9
		 Acknowledgment
		 	18	  
	 19.10
		 Covenant of Further Assurances
		 	18	  
	 19.11
		 Assignment
		 	18	  
	 19.12
		 Press Release
		 	19	  
	 19.13
		 Counterparts
		 	19	  
	 19.14
		 Audit Rights
		 	19	  

 Exhibit A         Form of Statement of Work 

  
 ii 

 MASTER SERVICES AGREEMENT 

This Master Services Agreement (this “Agreement”), dated as of
            , 2015, (the “Effective Date”) is made by and between Windstream Services, LLC, a Delaware limited liability company, on behalf of itself and its competitive local
exchange and interexchange carrier affiliates (“Windstream”), and Talk America Services, LLC, a Delaware limited liability company (“TAS”). 

WHEREAS, TAS desires to obtain from Windstream on the terms and conditions set forth in this Agreement the information technology and related
services as described in this Agreement, as set forth in the Exhibits attached hereto and made a part hereof and as set forth in any Statement of Works entered into hereunder; and 

WHEREAS, Windstream desires to provide to TAS such information technology and related services on the terms and conditions set forth in this
Agreement. 
 NOW, THEREFORE, for and in consideration of the agreements of the parties set forth below, TAS and Windstream agree as
follows: 
 1. DEFINITIONS 
 1.1
Definitions. As used in this Agreement: 
 “Agreement” shall mean this Master Services Agreement and all Exhibits
hereto and any Statement of Work hereunder. 
 “Affiliate” with respect to either TAS or Windstream shall mean any other
Person at any time now or hereafter controlling, controlled by or under common control with TAS or Windstream, as applicable. For purposes of this definition, “control” and its derivations shall mean the legal, beneficial, or equitable
ownership, directly or indirectly, of more than 50% of the aggregate of all voting equity interests in an entity and, in the case of a limited partnership, also includes the holding by an entity (or one of its Affiliates) of the position of sole
general partner. 
 “Billing and Remittance Agreement” shall mean that certain Billing and Remittance Agreement of even
effective date between Windstream, on behalf of itself and its competitive local exchange and interexchange carrier affiliates, and CSL National, L.P., on behalf of itself and its Affiliates. 

“Confidential Information” of TAS or Windstream means all information and documentation of TAS and Windstream, respectively,
whether disclosed to or accessed by TAS or Windstream in connection with this Agreement both before and after the Effective Date, including the terms of this Agreement, a party’s Data, Software and all information, including

  
 1 

 
CPNI, information relating to customers, technology, operations, facilities, consumer markets, products, capacities, systems, procedures, security practices, research, development, business
affairs, ideas, concepts, innovations, inventions, designs, business methodologies and processes, improvements, trade secrets, copyrightable subject matter and other proprietary information, of a party, the Affiliates of a party or its or their
customers, suppliers, contractors and other third parties doing business with a party or its Affiliates; provided, however, in each case, that except to the extent otherwise provided by applicable law, the term “Confidential Information”
will not include information that (1) is independently developed by the recipient, as demonstrated by the recipient’s written records, without violating the disclosing party’s proprietary rights, (2) is or becomes publicly known
(other than through unauthorized disclosure), (3) is disclosed by the owner of such information to a third party free of any obligation of confidentiality, or (4) is rightfully received by a party free of any obligation of confidentiality,
provided that (a) such recipient has no knowledge that such information is subject to a confidentiality agreement and (b) such information is not of a type or character that a reasonable person would have regarded it as confidential. 

“Customer Proprietary Network Information” or “CPNI” as defined in 47 U.S.C. § 222(h)(1). CPNI shall be treated as
Confidential Information under this Agreement. 
 “Days” shall mean calendar Days unless otherwise specified. 

“Effective Date” shall mean the date set forth above. 

“Losses” shall mean all claims, losses, liabilities, obligations, payments, damages, charges, judgments, fines, penalties,
costs and expenses of any kind or character with the exception of consequential, punitive, incidental and special damages, including but not limited to reasonable attorneys’ fees and costs and expenses resulting from any claims, demand, action,
suit or similar proceeding. 
 “Pass Through Expenses” shall mean those designated out-of-pocket costs or expenses incurred
by Windstream as provided in this Agreement that shall be passed through to TAS by Windstream at cost and without mark up or margin. Pass Through Expenses of Windstream shall not be limited to direct cost paid to third parties and may include
charges for Windstream employees so long as such expenses are not otherwise included in the Fees payable by TAS under a Statement of Work. 

“Person” shall mean an individual, corporation, partnership, limited liability company, sole proprietorship, joint venture,
or other form of organization or entity, now existing or hereinafter formed or acquired. 
 “Representatives” refers to a
party’s partners, agents, consultants, subcontractors, successors and permitted assigns. 
 “Software” shall mean
collectively the TAS Software and the Windstream Software, except when otherwise indicated. 

  
 2 

 “Systems” shall mean collectively the TAS third party Software, the Windstream
Software and the Equipment which are part of the data center used to provide the Services. 
 “TAS Software” shall mean the
third party and proprietary software of TAS utilized by TAS during the Term of any Statement of Work with respect to the Services provided by Windstream. 

“Windstream Software” shall mean any program or part of a program, which is proprietary to Windstream, or licensed or
sublicensed to Windstream by a third party, including without limitation the software described in a Statement of Work, and provided and used by Windstream in connection with this Agreement. 

 

	 	1.2	Definition Cross-Reference Index. 

 As used in this Agreement, the following terms are
defined in the following sections of the Agreement: 
  

			
	 Term
	  	 Section

	 Affected Performance
	  	13.1
	 Windstream
	  	Preamble
	 Windstream Relationship Manager
	  	7
	 Default Cure Period
	  	16.1
	 Default Notice
	  	16.1
	 Effective Date
	  	Preamble
	 Fees
	  	4.1
	 Force Majeure Event
	  	13.1
	 Indemnified Parties
	  	17.1
	 Management Committee
	  	7
	 Service Levels
	  	5
	 Services
	  	3.1
	 Term
	  	2
	 Termination Assistance Period
	  	16.4
	 Termination Assistance Services
	  	16.4
	 TAS
	  	Preamble
	 TAS Data
	  	12
	 TAS Relationship Manager
	  	7
	 TAS Interruption Event
	  	13.2

  

	2.	TERM 

 This Agreement shall continue in full force and effect with respect to a Statement of
Work until such time as the Statement of Work expires or is otherwise terminated pursuant to its terms (the “Term”). The term of each Statement of Work shall be as set forth in the applicable Statement of Work. This Agreement shall
terminate thirty (30) Days after there is no Statement of Work in effect. 

  
 3 

	3.	SERVICES 

 3.1 Statements of Work. The services provided by Windstream under this
Agreement (the “Services”) will be described in one or more statements of work in the form or substantially similar to the form attached hereto and labeled Exhibit A (each a “Statement of Work”). Each Statement of Work is to be
separately executed and when so executed shall become a part of this Agreement. Terms and conditions in said Statement of Work(s) shall supersede any conflicting terms and conditions in this Agreement for only the specific services defined in said
Statement of Work(s). All Statement of Work(s), together with the terms and conditions of this Agreement, shall constitute and be construed as the Agreement. 

3.2 Scope of Work. Each Statement of Work attached hereto, together with its exhibits, if any, will define the scope of work for a
particular Service provided by Windstream to TAS pursuant to this Agreement. 
 3.3 Error Correction. In the event of an error in
processing TAS’ Data and to the extent reasonably practicable, Windstream will correct such error. TAS shall not incur additional charges in connection with the correction of such error unless such error was caused by (i) the nature of
TAS’ Data submitted to Windstream, (ii) a TAS Interruption Event, or (iii) TAS’ failure to notify Windstream of the error within the applicable timeframe set forth below. TAS shall give notice of any error in processing to
Windstream within thirty (30) Days after performance of such Services, and failure by TAS to provide notice within such thirty (30) Day period shall constitute final acceptance of such Services. 

4. INVOICES AND PAYMENTS 
 4.1 Fees. TAS
shall pay to Windstream the fees described in this Agreement (collectively “Fees”). All charges will be stated in United States dollars and shall be payable in United States dollars. 

4.2 Taxes. All amounts due from TAS to Windstream are exclusive of tax. TAS shall pay directly or, if paid by Windstream, reimburse or
indemnify Windstream for any applicable tax, including any sales, use, value added, excise, and goods and services taxes, imposed by any federal, state, or local governmental entity for products or services provided under this Agreement. TAS shall
pay such taxes in addition to the sums due under this Agreement. All property, employment and income taxes based on the assets, employees and net income, respectively, of Windstream shall be Windstream’s sole responsibility. The parties shall
cooperate in good faith to minimize taxes to the extent legally permissible. Each party shall provide and make available to the other party any resale certificates, treaty certification and other exemption information reasonably requested by the
other party. If TAS disputes and refuses to pay any tax or provides an exemption certificate in connection therewith, TAS agrees to indemnify and hold Windstream harmless for such tax and related penalties and interest if such tax is later
determined to be due and payable by TAS. 

  
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 4.3 Invoicing and Payment. Windstream shall invoice TAS for all work performed according
to the applicable Statement of Work, and the Billing and Remittance Agreement. Windstream shall submit detailed monthly invoices for all work performed. Windstream shall invoice TAS monthly for travel or other permitted expenses incurred, and shall
include receipts and supporting data for such expenses. TAS shall reimburse Windstream for reasonable travel expenses incurred by Windstream’s personnel for travel approved by TAS’ Project Manager. In order to be eligible for
reimbursement, all planned travel shall be approved in advance by TAS’ Project Manager and made in accordance with Windstream’s then current travel policy. All invoices submitted by Windstream must, at a minimum, set forth the following
information: (i) the contract number of this Agreement and number(s) of the particular Statement of Work(s) being billed; (ii) the name(s) of the Service(s) to which the Statement of Work(s) relate; and (iii) a record of expenses to
be reimbursed by TAS. Unless a Statement of Work provides otherwise, TAS shall pay invoices within forty-five (45) days of receipt from Windstream. 

4.4 Pass Through Expenses. TAS shall reimburse Windstream for any Pass Through Expenses set forth in this Agreement. Windstream will use
commercially reasonable efforts to minimize the amount of Pass Through Expenses. Each Statement of Work will list known Pass Through Expenses. 

4.5 Billing and Remittance Agreement. Windstream and TAS agree to remit payments to each other in accordance with the terms and
conditions set forth in the Billing and Remittance Agreement. 
 5. SERVICE LEVELS 

The Service Levels applicable to each Service, if any, are set forth in the Statement of Work for such Service (the “Service
Levels”). 
 6. SECURITY REQUIREMENTS 
 6.1
Information Security Requirements. 
 6.1.1 General Requirements. Both parties shall maintain a security policy that
(a) provides guidance to its personnel to ensure the confidentiality, integrity and availability of information and systems maintained or processed by either of them, and (b) provides express instructions regarding the steps to take in the
event of a compromise or other anomalous event. The policies shall address the following key points: delegation and assignment of responsibilities for security; management oversight for the policy and its deployment; means for managing security
within the enterprise; policies and procedures for data confidentiality and privacy and data protection and access to, and handling of, data; and planning for incident response in the event of a breach of security or unauthorized disclosure of data.
Each party shall maintain commercially reasonable standards and procedures to address the configuration, operation, and management of systems and networks, services, and data owned by the other. Such standards and procedures shall include commercial
or professional-grade (a) security controls, (b) identification and patching of security vulnerabilities on a commercially reasonable schedule, (c) use of anti-virus software and current virus definitions, (d) change control
processes and procedures, (e) problem management, and (f) incident detection and management. While each party shall continually update and modify its standards and procedures to reflect reasonable

  
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commercial improvements in information security, neither party shall be required to have better, stricter, or more robust information security standards and procedures than the other during the
term of this Agreement. 
 6.1.2 Notice Requirements Regarding Information Security. Either party shall notify, by telephone and in
writing, the other’s Chief Information Security Officer (“CISO”) of the following events without undue delay, as soon as practicable after the event: 

(a) Suspected breaches or compromises of data, systems, or networks that directly or indirectly support the other, or claims or threats
thereof made by any personnel or external person; 
 (b) Termination of any personnel for cause, where related to such personnel’s
potential or actual misuse or compromise of data, systems, or networks that directly or indirectly support the other pursuant to this Agreement; 

(c) Any law enforcement or administrative investigation or inquiry into suspected misuse or abuse of systems or networks; 

(d) Non-compliance, for a period greater than one (1) week, with any requirement under the information security requirements of this
Agreement; and 
 (e) Retention of a new third party technology vendor that will have responsibility for data, any system, or network that
directly or indirectly supports the other pursuant to this Agreement. 
  

	7.	RELATIONSHIP MANAGEMENT 

 Each party will designate a relationship manager. The relationship
manager for Windstream shall be Windstream’s                     , currently
                     (the “Windstream Relationship Manager”) and the relationship manager for TAS shall be TAS’s
                    , currently
                    , (the “TAS Relationship Manager”) (collectively, the “Management Committee”). The Management Committee shall
meet at least once each month during the Term to discuss any matters related to the Services or this Agreement, including, identifying any issues relating to the Services and suggesting corrective actions to solve such issues, and reviewing the
composition of the Windstream personnel performing the Services and any planned or suggested changes to the Services. The TAS Relationship Manager will serve as the primary point of contact for the Windstream with respect to this Agreement. The
Windstream Relationship Manager will have overall responsibility for Day-to-Day management and administration of the Services provided under this Agreement and will serve as the primary contact for TAS with respect to this Agreement. 

  
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	8.	DISPUTE RESOLUTION 

 8.1 Dispute Resolution. 

8.1.1 Except as otherwise provided in this Agreement, any dispute between the parties regarding the interpretation or enforcement of this
Agreement or any of its terms shall be addressed by good faith negotiation between the parties. To initiate such negotiation, a party must provide to the other party written notice of the dispute that includes both a detailed description of the
dispute or alleged nonperformance and the name of an individual who will serve as the initiating party’s representative in the negotiation. Failure to provide a detailed description of the dispute or alleged nonperformance will result in denial
of the dispute. The other party shall have five (5) business Days to designate its own representative in the negotiation. The parties’ representatives shall meet at least once within fifteen (15) Days after the date of the initiating
party’s written notice in an attempt to reach a good faith resolution of the dispute. Upon agreement, the parties’ representative may utilize other alternative dispute resolution procedures such as private mediation to assist in the
negotiations. 
 8.1.2 If the parties have been unable to resolve the dispute within sixty (60) Days of the date of the initiating
party’s written notice, either party may pursue any remedies available to it under this Agreement, at law, in equity, or otherwise. 

8.1.3 The parties shall continue providing services to each other during the pendency of any dispute resolution procedure and the parties shall
continue to perform their payment obligations in accordance with this Agreement. 
 8.1.4 ANY DISPUTE HEREUNDER REQUIRING JUDICIAL RESOLUTION
SHALL ONLY BE MADE THE SUBJECT OF AN ACTION BROUGHT IN A COURT OF COMPETENT JURISDICTION IN PULASKI COUNTY, ARKANSAS, AND THE PARTIES EACH ACCEPT THE EXCLUSIVE JURISDICTION OF SUCH COURTS. 

8.2 Claim Expiration. No claims under this Agreement may be made more than two (2) years after expiration or termination of this
Agreement; failure to make such a claim within the two (2) years period shall forever bar the claim. 
 8.3 Continuity of
Services. In the event of a Dispute between TAS and Windstream, during the pendency of the dispute resolution process described in this Section 8, Windstream shall continue to provide the Services and TAS shall continue to pay amounts
invoiced by Windstream pursuant to this Agreement. 
 8.4 Injunctive Relief. Each party acknowledges and agrees that, in the event of
a breach or threatened breach of any provision of this Agreement for which a party shall have no adequate remedy at law, that such party is entitled to seek an injunctive or equitable relief to prevent such breach or threatened breach; provided,
however, that no specification of a particular legal or equitable remedy is to be construed as a waiver, prohibition, or limitation of any legal or equitable remedies in the event of a breach hereof. 

  
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 9. EQUIPMENT AND SOFTWARE SUPPORT 

9.1 Equipment. Windstream shall provide the computer equipment and the necessary operating system software used to provide the Services
(“Equipment”). TAS shall provide all other equipment necessary for itself in connection with the Services (including but not limited to personal computers, printers, and related peripheral equipment and network equipment). 

9.2 Software Support. Windstream shall support the Windstream Software. The Fees for such support are included in the Fees payable under
each Statement of Work. Unless otherwise agreed by the parties, TAS shall be responsible for providing support for the TAS Software, and any costs paid by Windstream for TAS Software shall be a Pass Through Expense. 

10. REQUIRED CONSENTS. 
 10.1 TAS Consents.
TAS shall obtain at its expense all consents and approvals necessary to allow Windstream and its Representatives to use the TAS Software used to provide the Services and for TAS to receive the Services during the Term; provided, however, in the
event there is an expense associated with such consent and approval for Windstream and Windstream’s Representatives, TAS shall only be responsible for the expense necessary to obtain Windstream the rights contemplated by this Section 10.1.

 10.2 Windstream Consents. Windstream shall obtain at its expense all consents and approvals necessary to allow Windstream to
provide the Services to TAS and for TAS to receive from Windstream the Services during the Term, including approvals required to use the Windstream Software to provide the Services to TAS. 

11. PROPRIETARY RIGHTS 
 11.1 Ownership of
Software. All Software of a party, including enhancements or modifications thereto prepared by either party or their Representative, will be and will remain the exclusive property of that party or the third party licensors thereof and the other
party will have no rights or interests in such Software except as described in this Section 11. A party shall not, without the owning party’s prior consent, decompile or reverse engineer the Software of the other party. 

11.2 Termination or Expiration of Agreement. Upon expiration of this Agreement or termination of this Agreement for any reason, the
rights granted to a party in this Agreement will immediately revert to the entity which granted them and the party using such Software shall, at no cost to the other party, other than the transfer fees described below (i) cease use of all
Software of the other party, except to the extent as required in connection with the Termination Assistance Services, (ii) deliver to the other party a current copy, if any, of all the Software (including any related source code in such
party’s possession or control) in the form in use as of the date of such expiration or termination of this Agreement, (iii) destroy or erase all other copies of the Software and documentation of the other party in a party’s possession
or the possession of such party’s Representatives unless otherwise instructed by the other party, and (iv) if a party has modified or enhanced any Software of the other party, the modifying party shall deliver to the other party all copies
of such modifications or enhancements, and any documentation related thereto. 

  
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 11.3 Developed Software. Except with respect to the TAS Software and Windstream Software,
the relative rights to which are described above in Section 11, the relative rights of the parties in any other software developed by Windstream upon request of TAS and any related documentation shall be determined by the parties prior to the
time of development of such developed Software. TAS and Windstream shall each be the sole and exclusive owner of all trade secrets, patents, copyrights, and other proprietary rights owned by each of them as of the Effective Date. 

12. TAS DATA. 
 All data and information
submitted to Windstream by TAS in connection with Services rendered by Windstream to TAS (the “TAS Data”) is and will remain the property of TAS. Windstream and its representatives shall not (1) use the TAS Data for any purpose other
than to provide the Services, (2) disclose, sell, assign, lease, or otherwise provide the TAS Data to third parties, or (3) commercially exploit the TAS Data. Windstream shall upon the earlier of (1) the request by TAS at any time or
(2) the cessation of all Termination Assistance Services (as described in Section 16.4), promptly return to TAS, in the format and on the media requested by TAS, all of the TAS Data. TAS shall pay the cost of, and shall own, any media (for
example, tapes) on which the TAS Data is stored. TAS shall pay the cost of shipment of such media to TAS. Windstream and its subcontractors shall not use archival tapes containing any TAS Data other than for the purposes described herein. Windstream
shall not condition or withhold the return of any TAS Data upon the payment of any fees or expenses due Windstream by TAS, and Windstream shall not have, or assert, any lien or restriction on any TAS Data. 

13. FORCE MAJEURE; TIME OF PERFORMANCE 
 13.1
Force Majeure. Neither party shall be held liable for any delay or failure in performance of all or a portion of the Services or of any part of this Agreement from any cause beyond its reasonable control, including, but not limited to, acts
of God, acts of civil or military authority, government regulations, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents and floods (“Force Majeure Event”). Upon the occurrence
of a Force Majeure Event, the party whose performance is affected shall give immediate written notice to the other party describing the affected performance, (“Affected Performance”) and the parties shall promptly confer, in good faith, to
agree upon equitable, reasonable action to minimize the impact, on both parties, of such condition. The parties agree that the party whose performance is affected shall use commercially reasonable efforts to minimize the delay caused by the Force
Majeure Events and recommence the Affected Performance. TAS may immediately cease paying for that part of the Affected Performance which Windstream is unable to perform. In the event the delay caused by the Force Majeure Event lasts for a period of
more than fifteen (15) Days, the parties shall negotiate an equitable modification to this Agreement (or the applicable Statement of Work) with respect to the Affected Performance. If the parties are unable to agree upon an equitable
modification within ten (10) Days after such fifteen (15) Day period has expired, then either party shall be entitled to serve thirty (30) Days’ notice of termination on the other party with respect to only such Affected
Performance. Windstream acknowledges that this provision shall not relieve Windstream of its obligation to provide the business continuity services as set forth in the applicable Statement of Work. 

  
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 13.2 Time of Performance and Increased Costs. Windstream’s time of performance with
respect to Services performed under this Agreement shall be extended, and its obligations hereunder shall be suspended as provided herein, if and to the extent reasonably necessary, in the event that (a) TAS fails to submit data or materials in
the prescribed form agreed to by the parties or in accordance with the requirements identified in this Agreement, (b) TAS fails to perform on a timely basis or provide adequate resources to perform the material tasks, functions or other
responsibilities of TAS, (c) TAS or any governmental agency authorized to regulate or supervise TAS makes any special request which extends Windstream’s normal performance schedule, or (d) any TAS Software does not perform, in all
material respects, in accordance with its documentation and the same is necessary for Windstream’s performance hereunder or TAS or Windstream (at TAS’s direction) changes or modifies the TAS Software which change or modification materially
affects Windstream’s performance of the Services (each of (a), (b), (c) and (d) a “TAS Interruption Event”). Windstream’s time of performance shall only be extended, and its obligations hereunder suspended, if
(i) such Windstream nonperformance results from a TAS Interruption Event and (ii) Windstream uses commercially reasonable efforts to perform notwithstanding the TAS Interruption Event. Windstream shall give TAS immediate notice of a TAS
Interruption Event. If a TAS Interruption Event occurs and Windstream is not prevented thereby from performing any Services, but the occurrence of such TAS Interruption Event results in an inability of Windstream to perform any or all of the
Services at the Service Levels, then Windstream shall be relieved of Service Levels with respect to the affected Services for so long as the TAS Interruption Event continues to prevent performance in accordance with the applicable Service Levels.
Further, if a TAS Interruption Event occurs and results in an increase in Windstream’s cost of providing the affected Services, Windstream shall advise TAS of such increased cost to Windstream and, thereafter, TAS may elect to either
(i) modify Windstream’s performance of such Services so as to mitigate the increased costs related to the TAS Interruption Event until such time as the TAS Interruption Event no longer exists and continue to pay for such Services or
(ii) elect to receive the Services from Windstream in which event TAS shall pay Windstream’s increase cost of performing the Services, and Windstream will thereafter provide the Services in compliance with the Service Levels if the payment
of the increase in costs cures the TAS Interruption Event. If a TAS Interruption Event prevents Windstream from performing any Services, TAS shall continue to pay Windstream for the Services. 

14. CONFIDENTIALITY. 
 Each party shall use at
least the same standard of care in the protection of Confidential Information of the other party as it uses to protect its own confidential or proprietary information (provided that such Confidential Information shall be protected in at least a
reasonable manner). Each party shall use the Confidential Information of the other party only in connection with the purposes of this Agreement and shall make such Confidential Information available only to its employees and Representatives having a
“need to know” with respect to such purpose. Each party shall advise its respective employees and Representatives of such party’s obligations under this Agreement. Further, Windstream agrees to use TAS’ CPNI solely to provide the
services 

  
 10 

 
under this Agreement and for no other purpose. Except as otherwise required by the terms of this Agreement or applicable law or national stock exchange rule, upon the expiration or termination of
this Agreement all Confidential Information of a party disclosed to, and all copies thereof made by, the other party shall be returned to the disclosing party or, at the disclosing party’s option, erased or destroyed. The recipient of the
Confidential Information shall provide to the disclosing party certificates evidencing such destruction. The obligations in this Section 14 will not restrict disclosure by a party pursuant to applicable law, or by order or request of any court
or government agency; provided that, prior to such disclosure the receiving party shall (i) immediately give notice to the disclosing party and (ii) cooperate with the disclosing party in challenging the right to such access and
(iii) only provide such information as is required by law, such order or a final, non-appealable ruling of a court of proper jurisdiction. Confidential Information of a party will not be afforded the protection of this Agreement if such
Confidential Information was (A) rightfully obtained by the other party without restriction from a third party, (B) publicly available other than through the fault or negligence of the other party, or (C) released by the disclosing
party without restriction to anyone. 
 15. REPRESENTATIONS AND WARRANTIES 

15.1 Windstream’s Representations and Warranties. Windstream represents and warrants that: 

15.1.1 It is a limited liability company duly organized, validly existing and in good standing under the laws of the State of Delaware. 

15.1.2 It has all requisite corporate power and authority to execute, deliver and perform its obligations under this Agreement. 

15.1.3 With respect to the subject matter of this Agreement, it is duly licensed, authorized or qualified to do business and is in good
standing in every jurisdiction in which a license, authorization or qualification is required for the ownership or leasing of its assets or the transaction of business of the character transacted by it, except where the failure to be so licensed,
authorized or qualified would not have a material adverse effect on Windstream’s ability to fulfill its obligations under this Agreement. 

15.1.4 It is in compliance with all applicable Federal, state, local, international and foreign laws and regulations applicable to it in
connection with its obligations under this Agreement. In connection with providing the Services, Windstream shall comply with all applicable Federal, state and local laws and regulations and shall obtain all applicable permits and licenses related
to the Service Locations. 
 15.1.5 The execution, delivery and performance of this Agreement will not cause a breach of any commitments by
Windstream to third parties. 
 15.1.6 The Services and the Additional Services will be performed in a professional and workmanlike manner
in accordance with the care and skill ordinarily used by other members of the information processing industry practicing under similar conditions at the same time. 

  
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 15.2 TAS Representations and Warranties. TAS represents that: 

15.2.1 It is a limited liability company duly organized, validly existing and in good standing under the laws of the State of Delaware. 

15.2.2 It has all requisite corporate power and authority to execute, deliver and perform its obligations under this Agreement. 

15.2.3 With respect to the subject matter of this Agreement, it is duly licensed, authorized or qualified to do business and is in good
standing in every jurisdiction in which a license, authorization or qualification is required for the ownership or leasing of its assets or the transaction of business of the character transacted by it, except where the failure to be so licensed,
authorized or qualified would not have a material adverse effect on TAS’s ability to fulfill its obligations under this Agreement. 

15.2.4 It is in compliance with all applicable Federal, state, local, international and foreign laws and regulations applicable to TAS in
connection with its obligations under this Agreement. 
 15.3 No Additional Representations or Warranties. EXCEPT AS
SPECIFIED IN THIS AGREEMENT, NEITHER TAS NOR WINDSTREAM MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
AND EACH AGREES THAT ALL SUCH OTHER REPRESENTATIONS AND WARRANTIES THAT ARE NOT PROVIDED IN THIS AGREEMENT ARE HEREBY EXCLUDED AND DISCLAIMED. 

16. TERMINATION 
 16.1 Termination For
Breach. 
 16.1.1 Either party may terminate the Agreement or a Statement of Work immediately if the other party is in material default
hereunder or under a Statement of Work and fails to either cure such default or begin implementation of a mutually agreed upon plan to cure such default within thirty (30) Days of written notice from the other party specifying the nature of
such default and requiring its remedy (“Default Notice”) (or promptly following such notice, the breaching party has begun and thereafter diligently and in good faith is working to effect such cure and such cure could not reasonably be
accomplished within thirty (30) Days, in which case the defaulting party shall have an additional thirty (30) Days) (“Default Cure Period”). In the event the default is not cured within the Default Cure Period, the non-defaulting
party shall affect the termination by providing notice that the Agreement has been terminated and specifying the effective date of such termination. For purposes of this Agreement, a “material default” shall

  
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be a default which (a) substantially impairs or will, with certainty, impair the ability of a party to perform its obligations under this Agreement or (b) results in a substantial
disruption of either party’s performance of operations under this Agreement or its normal and customary business operations. 
 16.1.2
Windstream may terminate the Agreement or a Statement of Work in the event any undisputed charges are past due and TAS fails to pay such charges within ten (10) Days after notice and demand by Windstream. 

16.2 Termination for Insolvency. Consistent with applicable law then in force, in the event that either party: 

16.2.1 Shall admit in writing its inability to, or be generally unable to, pay its debts as such debts become due; or 

16.2.2 shall (i) apply for or consent to the appointment of, or the taking of possession by, a receiver, custodian, trustee, examiner or
liquidator of itself or of all or a substantial part of its property or assets, (ii) make a general assignment for the benefit of its creditors, (iii) commence a voluntary case under the Bankruptcy Code, (iv) file a petition seeking
to take advantage of any other law relating to bankruptcy, insolvency, reorganization, liquidation, dissolution, arrangement or winding-up, or composition or readjustment of debts, (v) fail to controvert in a timely and appropriate manner, or
acquiesce in writing to, any petition filed against it in an involuntary case under the Bankruptcy Code or (vi) take any corporate or other action for the purpose of effecting any of the foregoing; 

Then the other party may, by giving notice thereof to such party, exercise the right to terminate this Agreement, and such termination shall
become effective as of the date specified in such termination notice. 
 16.2.3 In the event that: 

(1) a proceeding or case shall be commenced, without the application or consent of a party, in any court of competent jurisdiction, seeking
(i) its reorganization, liquidation, dissolution, arrangement or winding-up, or the composition or readjustment of its debts, (ii) the appointment of a receiver, custodian, trustee, examiner, liquidator or the like of such party or of all
or any substantial part of its property or assets or (iii) similar relief in respect of such party under any law relating to bankruptcy, insolvency, reorganization, winding-up, or composition or adjustment of debts, and such proceeding or case
shall continue undismissed, or an order, judgment or decree approving or ordering any of the foregoing shall be entered and continue either uncontested or unstayed and in effect for a period of sixty (60) Days or more Days; or 

(2) An order for relief against such party shall be entered in an involuntary case under the Bankruptcy Code; 

  
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 Then the other party may, by giving notice thereof to such party, exercise the right to terminate
this Agreement, and such termination shall become effective as of the date specified in such termination notice. 
 16.3 Waiver. No
delay or omission by a party to exercise any right or power accruing hereunder will impair or be construed as a waiver of any such right or power nor will such party be deemed to have waived any event of default or acquiesced in it, and such party
shall be entitled to exercise every such right and power from time to time and as often as shall be deemed expedient. All waivers shall be in writing and signed by the party waiving its rights. 

16.4 Termination Assistance. Upon the termination or expiration of a Statement of Work for any reason, provided that TAS remains current
on all undisputed Fees due under such Statement of Work, Windstream will provide TAS, at TAS’s request, the transition services reasonably necessary for TAS to effect an orderly transition for the performance by or on behalf of TAS of the
Services so terminated. Further, Windstream will provide, at TAS’s request, all staff, services and assistance reasonably required by TAS for such transition (“Termination Assistance Services”). All Termination Assistance Services
shall be at Windstream’s then-current rates for such Services, not to exceed the hourly rates, if any, set forth for similar services in the applicable Statement of Work. In the event Windstream terminates a Statement of Work for material
breach of such Statement of Work by TAS, during the Termination Assistance Period, each month TAS shall prepay to Windstream all reasonably anticipated fees and expenses related to the Termination Assistance Services prior to the commencement of
Termination Assistance Services for that month. Windstream will comply with TAS’s directions to accomplish the orderly transition and migration of the Services to TAS or any entity designated by the TAS, from Windstream. Windstream will
continue to provide Services in connection with Termination Assistance Services for a period of up to twelve (12) months after termination or expiration of this Statement of Work, but only if requested by TAS, and for such further period as
reasonably required by TAS (“Termination Assistance Period”). Windstream’s termination assistance obligations shall include, without limitation providing (a) information in regard to Windstream’s delivery of the Services,
(b) detailed specifications and documentation available to Windstream for equipment and Software (if so permitted by the third party software licensor) used by Windstream to provide the Services, and (c) such other services as reasonably
requested by TAS. 
 17. INDEMNIFICATION 
 17.1
Personal Injury and Property Damage. Each party agrees to indemnify, defend and hold harmless the other and its officers, directors, employees, Affiliates and Representatives (collectively, the “Indemnified Parties”) from any and
all Losses arising from or in connection with the damage, loss (including theft) or destruction of any real property or tangible personal property of the indemnified party or personal injury resulting from the actions or inactions of any employee or
Representative of the indemnifying party insofar as such damage arises out of or in the course of fulfilling its obligations under this Agreement and to the extent such damage is due to any negligence, breach of statutory duty, omission or default
of the indemnifying party, its employees or Representatives. 

  
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 17.2 Infringement Claims Relating to TAS Software. TAS shall indemnify, defend and hold
the Windstream Indemnified Parties harmless at its own expense, from any threatened claim, claim, action, brought by any third party against Windstream Indemnified Parties and all Losses due to such claim, threatened claim or action experienced by
Windstream Indemnified Parties for actual or alleged infringement of any patent, copyright or other property right (including, but not limited to, misappropriation of trade secrets or breach of confidentiality) based upon the TAS Software furnished
hereunder by TAS. If any such threatened claim, claim or action is brought, or if the TAS Software (or any component thereof) is held to constitute an infringement or violation of any other party’s property rights and is enjoined, or if TAS
deems it advisable to do so, TAS shall at its sole option take one or more of the following actions at no additional cost to Windstream: (a) procure the right to continue the use of the same without material interruption; (b) replace the
same with non-infringing software that meets the specifications; (c) modify said TAS Software (to the extent legally permissible) so as to be non-infringing; or (d) terminate those Statements of Work in which the TAS Software is required
for the performance of the Services by Windstream. 
 17.3 Infringement Claims Relating to Windstream Software. Windstream shall
indemnify, defend and hold the TAS Indemnified Parties harmless at its own expense, from any threatened claim, claim, action, brought by any third party against the TAS Indemnified Parties and all Losses due to such claim, threatened claim or action
experienced by the TAS Indemnified Parties for actual or alleged infringement of any patent, copyright or other intellectual property right (including, but not limited to, misappropriation of trade secrets) based upon the Windstream Software. If any
such threatened claim, claim or action is brought, or if all or any part of the Windstream Software (or any component thereof) is held to constitute an infringement or violation of any other party’s intellectual property rights and is enjoined,
or if Windstream deems it advisable to do so, Windstream shall at its sole option take one or more of the following actions at no additional cost to TAS: (a) procure the right to continue the use of the same without material interruption;
(b) replace the same with non-infringing software that meets the specifications; (c) modify said Windstream Software (to the extent legally permissible) so as to be non-infringing; or (d) terminate those Statements of Work in which
the Windstream Software is required for the performance of the Services by Windstream. This indemnity shall not extend to infringement to the extent determined by a court of competent jurisdiction that such Loss (i) would not have occurred but
for: (A) Windstream’s compliance with TAS’s designs, processes or formulas; or (B) a modification of the Software by TAS or a third party at the request of TAS; or (ii) results from items not provided or approved by
Windstream that contribute to a claim based on combination of such items with Software. 
 17.4 Indemnification Procedures. As a
condition to an indemnifying party’s indemnification obligations under this Agreement, an indemnified party shall (i) give the indemnifying party prompt written notice of the claim, action or suit (provided that the failure of the
indemnified party to provide prompt notice shall not relieve the indemnifying party from any of its obligations hereunder, except to the extent the indemnifying party is actually prejudiced thereby), (ii) reasonably cooperate with the
indemnifying party in the defense and settlement of such claim, action or suit, (iii) give the indemnifying party authority to control the defense of the claim, action or suit and any settlement negotiations, provided the indemnifying party and
any of its applicable insurance carriers have accepted the duty to indemnify the indemnified party and have demonstrated to the indemnified party’s satisfaction (based upon commercially reasonable analysis) that the indemnifying party and any
applicable insurance carrier are financially capable of fully indemnifying the indemnified party. 

  
 15 

 18. LIMITATION OF LIABILITY 

18.1 Limitation of Liability. EXCEPT WHEN CAUSED BY A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER PARTY SHALL BE LIABLE
TO THE OTHER FOR ANY CLAIM, CAUSE OF ACTION OR LIABILITY WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE ARISING UNDER OR RELATED TO THIS AGREEMENT. Notwithstanding anything herein to the contrary, the total liability of Windstream under or in
connection with this Agreement or any SOW will be limited to the fees (excluding pass-through expenses) paid by TAS to Windstream in the twelve (12) months immediately preceding the date the claim arose. 

18.2 Exclusion of Consequential Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS OR BUSINESS, OF ANY KIND WHATSOEVER 
 18.3 Effect of TAS
Software. Windstream shall have no liability, express or implied, whether arising under contract, tort or otherwise which results directly or indirectly from the internal operations and performance of any TAS Software. Windstream will continue
to perform the Services, except to the extent that the internal operations and performance of such TAS Software prevents such performance of the Services. In such event, Windstream will use its reasonable best efforts to implement an appropriate
“work around” so as to minimize any material adverse effect to TAS. 
 19. MISCELLANEOUS 

19.1 Notices. Except as otherwise specified in this Agreement, all notices, requests, consents, approvals, and other communications
required or permitted under this Agreement shall be in writing and shall have been deemed to have been properly given, unless explicitly stated otherwise if sent to each of the persons at the addresses or facsimile numbers set forth below for a
party by (i) Federal Express or other comparable overnight courier, (ii) registered or certified mail, postage prepaid, return receipt requested, or (iii) facsimile during normal business hours to the place of business of the
recipient; provided that any facsimile notice must be followed the same Day with a delivery of identical notice by Federal Express or other comparable overnight courier, for next business Day delivery. 

 

			
	In the case of Windstream:		Windstream Services, LLC.
			4001 Rodney Parham Road
			Little Rock, Arkansas 72212
			Facsimile: (501)                                 
			Attention: Windstream Relationship Manager

  
 16 

			
	With a copy to:		Attention: General Counsel
		
	In the case of TAS:		Talk America Services, LLC
			  

			Little Rock, AR 722            
			Facsimile: (501)                                 
			Attention: TAS Relationship Manager
		
	With a copy to:		Attention: General Counsel

 All notices, notifications, demands or requests so given shall be deemed given and received (i) if
mailed, three (3) Days after being deposited in the mail; (ii) if sent via overnight courier, the next business Day after being deposited; or (iii) if sent via facsimile on a business Day, that Day, or if sent via facsimile on a Day
that is not a business Day, the next Day that is a business Day; provided that any facsimile notice must be followed the same Day with a delivery of identical notice by Federal Express or other comparable overnight courier, for next business Day
delivery. Either party may change its address or facsimile number or the individuals for notification purposes by giving the other party notice of the new address or telecopy number and/or individual and the date upon which it will become effective.

 19.2 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, then the
remaining provisions of this Agreement or the application of such provision to persons or circumstances other than those as to which it is invalid or unenforceable will not be affected thereby, and each such provision of this Agreement will be valid
and enforceable to the extent permitted by law. 
 19.3 Entire Agreement. This Agreement and each of the Exhibits and Statements of
Work, and the Billing and Remittance Agreement which are hereby incorporated by reference into this Agreement, are the entire agreement between the parties with respect to the subject matter hereof, and supersedes all oral agreements between the
parties with respect to the subject matter hereof. There are no other representations, understandings, or agreements between the parties relative to such subject matter. 

19.4 Amendments. No amendment to, or change, waiver, or discharge of, any provision of this Agreement will be valid unless in writing
and signed by an authorized representative of the party against which such amendment, change, waiver, or discharge is sought to be enforced. 

19.5 Governing Law. This Agreement will be interpreted pursuant to and governed by the laws of the State of Arkansas applicable to
contracts to be performed within Arkansas, without giving effect to any conflicts of law doctrine of such State. The Parties hereto expressly exclude the application of any non-United States laws and the United Nations Convention on Contracts for
the International Sale of Goods from this Agreement and any transaction that may be entered into between the Parties in connection with this Agreement. 

  
 17 

 19.6 Survival. The terms of Section 4.2 (Taxes), Section 8.1 (Dispute
Resolution), Section 11 (Proprietary Rights), Section 12 (TAS Data), Section 14 (Confidentiality), Section 17 (Indemnification), Section 18 (Limitation of Liability), Section 19.1 (Notices), Section 19.3 (Entire
Agreement), Section 19.5 (Governing Law), Section 19.8 (Third Party Beneficiaries), Section 19.11 (Assignment) and Section 19.12 (Press Releases) will survive the expiration of this Agreement or termination of this Agreement for
any reason. 
 19.7 Relationship. The performance by Windstream of its duties and obligations under this Agreement are that of an
independent contractor and nothing contained in this Agreement, except for the limited agency expressly provided for herein, creates or implies an agency relationship between TAS and Windstream, nor will this Agreement be deemed to constitute a
joint venture or partnership between TAS and Windstream. Windstream and TAS agree that Windstream is an independent contractor and neither party’s personnel are agents or employees of the other party for federal or state tax purposes, and are
not entitled to any employee benefits from the other party. Except as specifically set forth herein, each party assumes sole and full responsibility for its acts and the acts of its personnel, agents and subcontractors. Neither party has any
authority to make commitments or enter into contracts on behalf of, bind, or otherwise obligate the other party in any manner whatsoever except as specifically set forth herein. 

19.8 Third Party Beneficiaries. Each party intends that this Agreement will not benefit, or create any right or cause of action in or on
behalf of, any person or entity other than TAS or Windstream. 
 19.9 Acknowledgment. TAS and Windstream each acknowledge that the
limitations and exclusions contained in this Agreement have been the subject of active and complete negotiation between the parties and represents the agreement of the parties based upon the level of risk to TAS and Windstream associated with their
respective obligations under this Agreement and the payments to be made to Windstream and charges incurred by Windstream pursuant to this Agreement. The parties agree that the terms and conditions of this Agreement will not be construed in favor of
or against any party by reason of the extent to which any party or its professional advisors participated in the preparation of this Agreement. 

19.10 Covenant of Further Assurances. TAS and Windstream covenant and agree that, subsequent to the execution and delivery of this
Agreement and without any additional consideration, each of TAS and Windstream will execute and deliver any further legal instruments and perform any acts which are or shall become necessary to effectuate the purposes of this Agreement. 

19.11 Assignment. Windstream may assign, delegate, subcontract or otherwise convey or transfer (the “Assignment”) its rights,
interests or obligations under this Agreement to any person or entity without the prior written consent of TAS. TAS may not assign, delegate, subcontract or otherwise convey or transfer its rights, interests or obligations under this Agreement
without the prior written consent of Windstream, which will not be unreasonably withheld, except that TAS may assign or otherwise convey or transfer its rights, or interests under this Agreement pursuant to any merger, sale of all or substantially
all of the business unit 

  
 18 

 
or division for which this Agreement is a part of, consolidation or other reorganization and may otherwise assign, convey or transfer its rights to any Affiliate of such party upon notice to, but
not upon written consent of, the other party. A change in control shall not be deemed an assignment for purposes of this Agreement. All obligations and duties of any party under this Agreement shall be binding on all successors in interest and
permitted assigns of such party. If the other party consents to the Assignment, the proposed assignee or transferee shall, upon completion of the Assignment, automatically succeed to the corresponding rights, interests, and obligations of the
assigning and transferring party and shall be a successor of such party for purposes of this Agreement. Any transfer or assignment of this Agreement in violation of this Section shall be null and void. 

19.12 Press Release. The parties shall consult with each other in preparing any press release, public announcement, news media response
or other form of release of information concerning this Agreement or the transactions contemplated hereby that is intended to provide such information to the news media or the public (a “Press Release”). Neither party shall issue or cause
the publication of any such Press Release without the prior written consent of the other party; except that nothing herein will prohibit either party from issuing or causing publication of any such Press Release to the extent that such action is
required by applicable law or the rules of any national stock exchange applicable to such party or its affiliates, in which case the party wishing to make such disclosure will, if practicable under the circumstances, notify the other party of the
proposed time of issuance of such Press Release and consult with and allow the other party reasonable time to comment on such Press Release in advance of its issuance. 

19.13 Counterparts. This Agreement shall be executed in any number of counterparts all of which taken together will constitute one
single agreement between the parties. 
 19.14 Audit Rights. 

19.14.1 TAS Audit Rights. Windstream shall provide to TAS, and to TAS’s internal and external auditors, inspectors, regulators and
other representatives, as TAS may from time to time designate in writing, access at reasonable hours to Windstream personnel, to the facilities at or from which Services are then being provided and to Windstream records and other pertinent
information, all to the extent reasonably relevant to an audit of Windstream’s obligations under this Agreement. Such access shall be provided for the purpose of performing audits and inspections (a) to verify the integrity of TAS Data,
(b) to examine the facilities and systems that are used to process, store, support and transmit that Data, (c) of (I) practices and procedures, (II) systems, (III) general controls (e.g., organizational controls, input/output
controls, system modification controls, processing controls, system design controls, and access controls) and security practices and procedures, and (IV) disaster recovery and back-up procedures, to the extent applicable, and (d) necessary to
enable TAS to meet applicable regulatory requirements. Windstream shall provide to such auditors, inspectors, regulators, and representatives such assistance as they reasonably require, including installing and operating audit software; and shall
cooperate with TAS or its designees in connection with audit functions and with regard to examinations by regulatory authorities. TAS, its auditors (internal or external) and other representatives shall comply with Windstream’s reasonable
security and confidentiality requirements, and shall conduct the audit in a manner that does not unreasonably 

  
 19 

 
disrupt, delay or interfere with Windstream’s provision of the Services. If any audit results in Windstream being notified that it is not in compliance with any federal, state or local law
or the rules or regulations of any regulatory authority, Windstream shall comply with such law, rule or regulation and shall use its best efforts to do so within the period of time specified by such auditor or regulatory authority to the extent
reasonably practicable. 
 19.14.2 Windstream Audit Rights. TAS shall provide to Windstream, and to Windstream’s internal and
external auditors, inspectors, regulators and other representatives, as Windstream may from time to time designate in writing, access at reasonable hours to TAS personnel, to the facilities at or from which TAS is providing services to Windstream
under this Agreement and to TAS records and other pertinent information, all to the extent reasonably relevant to an audit of TAS’s obligations under this Agreement. Such access shall be provided for the purpose of performing audits and
inspections (a) to verify the integrity of Windstream data, (b) to examine the facilities and systems that are used to process, store, support and transmit that data, (c) of (I) practices and procedures, (II) systems, (III)
general controls (e.g., organizational controls, input/output controls, system modification controls, processing controls, system design controls, and access controls) and security practices and procedures, and (IV) disaster recovery and back-up
procedures, to the extent applicable, and (d) necessary to enable Windstream to meet applicable regulatory requirements. TAS shall provide to such auditors, inspectors, regulators, and representatives such assistance as they reasonably require,
including installing and operating audit software; and shall cooperate with Windstream or its designees in connection with audit functions and with regard to examinations by regulatory authorities. Windstream, its auditors (internal or external) and
other representatives shall comply with TAS’s reasonable security and confidentiality requirements, and shall conduct the audit in a manner that does not unreasonably disrupt, delay or interfere with TAS’s provision of the services. If any
audit results in TAS being notified that it is not in compliance with any federal, state or local law or the rules or regulations of any regulatory authority, TAS shall comply with such law, rule or regulation and shall use its best efforts to do so
within the period of time specified by such auditor or regulatory authority to the extent reasonably practicable. 
 [Signature Page to
Follow] 

  
 20 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first written
above. 
  

			
	 TAS: Talk America Services, LLC

		
	By:		  

	Name:		  

	Title:		  

	Date:		  

	
	WINDSTREAM: Windstream Services, LLC
		
	By:		  

	Name:		  

	Title:		  

	Date:		  

  
 21 

 Exhibit A 

STATEMENT OF WORK #___ 

TO MASTER SERVICES AGREEMENT 

This Statement of Work #     is entered into effective
            , 2015, is attached to the Master Services Agreement (the “Master Agreement”) dated             , 2015
between Windstream Services, LLC (“Windstream”) and Talk America Services, LLC (“TAS”). The Master Agreement is incorporated herein by reference and the terms and conditions are applicable to the work performance under this
Statement of Work. 
  

	1.	Term and Termination. 

  

	2.	Services. 

  

	3.	Fees. 

  

	4.	Service Levels. 

  

	5.	Project Managers. The project manager for each of Windstream and TAS are as follows 

  

	  	TAS Project Manager                         Windstream Project Manager: 

 

	6.	Miscellaneous. 

 IN WITNESS WHEREOF, the Parties hereto have caused this Statement of
Work to be executed by their respective authorized representatives effective as of the date last written below. 
  

									
	Windstream Services, LLC.				Talk America Services, LLC
					
	By:		 				By:		 
					
	Name:		 				Name:		 
					
	Title:		 				Title:		 
					
	Date:		 				Date:		 

  
 Exhibit A – Page 1

 STATEMENT OF WORK #1 

TO MASTER SERVICES AGREEMENT 

This Statement of Work #1 is entered into effective             , 2015, is
attached to the Master Services Agreement (the “Master Agreement”) dated             , 2015 between Windstream Services, LLC, on behalf of its competitive local exchange and
interexchange carrier affiliates (“Windstream”) and Talk America Services, LLC (“TAS”). The Master Agreement is incorporated herein by reference and the terms and conditions are applicable to the work performance under this
Statement of Work. 
 1.     Term and Termination. 

1.1 Initial Term. The initial term of this Statement of Work Term #1 shall be four (4) years, commencing on
            , 2015, and ending on             , 2019 unless terminated earlier pursuant to the terms and conditions of the
Agreement (the “Initial Term”). 
 1.2 Renewal. This Statement of Work #1 shall automatically renew at the end of the
Initial Term (and at the end of each Renewal Term thereafter) for a one (1) year period unless either party shall provide not less than three hundred sixty five (365) Days’ notice of non-renewal to the other party (each a
“Renewal Term”). 
 2.     Services. Windstream will be the exclusive provider of the following information services to
TAS with regard to the Paetec Aptis billing system (pAptis): 
 2.1     IT Infrastructure and Applications. Using
Windstream’s processes as of the effective date of this Statement of Work #1 as modified by Windstream from time to time during the Term, Windstream will provide the following IT infrastructure and applications services (the “IT
Infrastructure and Applications Services”): 
 2.1.1 Operate, maintain, and provide access to pAptis and supporting systems (as
described on Schedule A attached hereto) for TAS. TAS will not have access to make code changes, or parameter table updates; 
 2.1.2 Provide
daily IT operations management and processing support for pAptis and supporting systems; 
 2.1.3 Retain current and historical customer
bills based on existing regulatory requirements; 
 2.1.4 Provide end user support for IT operational issues for pAptis and supporting
systems. Support will be provided in accordance with Windstream’s current incident management policies, to define incident severity, response, and resolution service levels. 

2.1.5 Perform usage polling, mediation, rating and billing; 

  
 Page 1 

 2.1.6 Apply tax vendor software updates; and 

2.1.7 Provide remote access to enterprise networks for access to business applications when users are not physically connected to corporate
networks. 
 2.1.8 Continued support for IVR call routing. 

2.1.9 Provide inquiry access only to the third party systems listed on Schedule B as permitted by the third party. 

2.2     Financial Services. Windstream will provide customer suspends, disconnects and restorals as directed by TAS
(the “Financial Services”). 
 2.3     Billing Operations. Windstream will perform the following billing
operations services (the “Billing Operations Services”): 
 2.3.1 Support product code modifications. TAS shall submit all desired
changes to TAS customer product codes in writing. Windstream shall have at least four (4) weeks to provide product code modifications; however, depending upon complexity of changes requested, more time may be required. 

2.3.2 Support the ability to modify rate plans, features and bundles on an ongoing basis. TAS will provide desired rate and plan updates to
Windstream for updates. TAS will not have access to the systems to make updates. Windstream shall have at least four (4) weeks to provide rate updates. In the event of a regulatory change requiring changes to billing tables, Windstream will
make every reasonable effort to meet those deadlines. 
 2.3.3 Provide billing support, including applying updates to products and services
and supporting systems required for rating and application of appropriate taxes and surcharges. 
 2.3.4 Provide reasonable system
modifications, as requested by TAS for regulatory/legal reasons. 
 2.3.5 Provide verification for all bill cycles, with the following agreed
upon volumes: 
 2.3.5.1 For a billing cycle with less than 2,000 bills, Windstream will verify 3 bills from such cycle; 

2.3.5.2 For a billing cycle with more than 1,999 bills, but less than 3,000 bills, Windstream will verify 4 bills from such cycle; 

2.3.5.3 For a billing cycle with more than 2,999 bills, but less than 4,000 bills, Windstream will verify 5 bills from such cycle; and 

  
 Page 2 

 2.3.5.4 For a billing cycle with more than 4,000 bills, Windstream will verify 6 bills from such
cycle. 
 2.3.6 TAS customers will bill in Windstream’s existing bill cycles following Windstream’s published bill production
schedule. Windstream will provide TAS a copy of the bill schedule prior to the start of each month. Windstream will advise TAS if the bill verification process indicates problems. Trending and variance analysis will follow existing processes
and reporting on those analyses provided to TAS. 
 2.3.7 Provide assistance in the investigation of billing questions. Requests for
assistance must be submitted to Windstream in written form. 
 2.3.8 Provide continued support for external billing, accounting and other
audits. Windstream will provide a summarization of billing data and extracts including supporting detail at a Billing Account Number (“BAN”) level. 

2.3.9 Provide journalized billing and additional services including but not limited to ad hoc reports, assistance with variance analysis, tax
or regulatory investigations/questions, etc. Requests for assistance will be submitted to Windstream via email to @ WCI Billing Adminstration@windstream.com 

2.4     Tax. Using Windstream’s processes as of the effective date of this Statement of Work #1 as modified by
Windstream from time to time during the Term, Windstream will provide the following tax services (the “Tax Services”): 
 2.4.1
Support for tax filings through preparation of tax return work-papers, including tax reports and data manipulation required for tax filing. 

2.4.2 Support customer care/billing calls for tax related questions; 

2.4.3 Provide tax reports and identification of any variances with G/L activity. 

2.4.4 Provide tax audit support for federal, state, and local levels for all applicable tax types. Windstream will not be responsible for
managing any appeals resulting from the outcome of a tax audit. Audit appeal support will be provided for an additional hourly fee. 
 2.4.5
Provide tax compliance support, which support includes filing and paying applicable transaction tax returns and filings. 
 2.5
Reporting. Consistent with Windstream’s reporting processes as of the effective date of this Statement of Work #1 as modified by Windstream from time to time during the Term, Windstream will provide to TAS the following reporting
services (the “Reporting Services”): 

  
 Page 3 

 2.5.1 Billing – sales reporting metrics on customer counts, churn, sales, etc.; 

2.5.2 Operating metrics including call volume, service levels, average answer times, abandon rates, average hold times, etc.; 

2.5.3 Information as required for quality of service reports for accounting, tax and regulatory; 

2.5.4 Revenue and access line information as required for state Commission or FCC reporting. Windstream shall submit the Lifeline reports on
behalf of TAS following current policies and procedures; 
 2.5.5 Revenue variance and gathering of information needed for regulatory audits
as requested by TAS. 
 2.6     Output Processing. Using its existing processes and document retention policies
(as modified by Windstream from time to time during the Term), and existing print vendor SLAs, Windstream will provide the following output processing services (the “Output Processing Services”): 

2.6.1 TAS the ability to access current and historical customer bills and data for disputes; 

2.6.2 Production of paper and electronic invoices image, bill printing and mailing of invoices; 

2.6.3 Application of bill messages, inserts and onserts as directed by TAS. This does not include costs of inserts. 

2.7     Special Projects. Services in addition to those set forth in Sections 2.1 through 2.6 above, including
professional services, conversion and de-conversion services and transition services, shall be treated as “Special Project Services” provided by Windstream. Such services will be provided on an ad hoc basis and provided by Windstream on
such terms and conditions as Windstream and TAS shall determine for the requested Special Project Service. 
 3.     Fees. The
fees and expenses for the information services (as described in Section 2 above) performed by Windstream for TSA pursuant to this Statement of Work #1 are set forth in that certain Billing and Remittance Agreement between Windstream, on behalf
of its competitive local exchange and interexchange carrier affiliates, and CSL National, L.P., on behalf of itself and its affiliates, which fees and expenses are incorporated herein by reference. 

  
 Page 4 

 4.     System Availabiltiy. Windstream shall maintain the availability of the
production application environment at a minimum of 98% where “availability” is defined by TAS end-user ability to gain access to the environment. Calculated in accordance with the following formula: x = [(n - y) * 100]/n, where x =
Availability percentage, n = total hours per month, and y = hours the Service was not available solely because of an act or omission by Windstream for Services within Windstream’s direct control. 

5.     Project Managers. The project manager for each of Windstream and TAS are as follows 

 

			
	TAS Project Manager:		Windstream Project Manager:
	Allison Taylor		Traci Steiner

  

	6.	Miscellaneous. N/A 

 IN WITNESS WHEREOF, the Parties hereto have caused this Statement
of Work to be executed by their respective authorized representatives effective as of the date last written below. 
  

									
	Windstream Services, LLC.				Talk America Services, LLC
					
	By:		 				By:		 
					
	Name:		 				Name:		 
					
	Title:		 				Title:		 
					
	Date:		 				Date:		 

  
 Page 5 

 Schedule A 

Windstream Supporting Systems 

Customer Portal 
 Nextop 

Translator 
 WINhelp 

The Document Center 
 Windows storage server 

  
 Page 6 

 Schedule B 

Third Party Supporting Systems 
 AT&T
Toolbar 
 LSI GUI – Verizon Toolbar 

  
 Page 7 

 STATEMENT OF WORK #2 

TO MASTER SERVICES AGREEMENT 

This Statement of Work #2 is entered into effective             , 2015, is
attached to the Master Services Agreement (the “Master Agreement”) dated             , 2015 between Windstream Services, LLC, on behalf of its competitive local exchange and
interexchange carrier affiliates (“Windstream”) and Talk America Services, LLC (“TAS”). The Master Agreement is incorporated herein by reference and the terms and conditions are applicable to the work performance under this
Statement of Work. 
  

	1.	Term and Termination. 

 1.1 Initial Term. The initial term of this Statement of
Work Term #2 shall be four (4) years, commencing on             , 2015, and ending on             , 2019 unless terminated
earlier pursuant to the terms and conditions of the Agreement (the “Initial Term”). 
 1.2 Renewal. This Statement of Work
#2 shall automatically renew at the end of the Initial Term (and at the end of each Renewal Term thereafter) for a one (1) year period unless either party shall provide not less than three hundred sixty five (365) Days’ notice of
non-renewal to the other party (each a “Renewal Term”). 
 2.     Services. Windstream will be the exclusive provider
of the following information services to TAS with regard to the CAMS, Nuvox Aptis (nAptis), RevChain 7 and RevChain 8 billing systems (the “Billing Systems”): 

2.1 IT Infrastructure and Applications. Using Windstream’s processes as of the effective date of this Statement of Work #2 as
modified by Windstream from time to time during the Term, Windstream will provide the following IT infrastructure and applications services (the “IT Infrastructure and Applications Services”): 

2.1.1 Operate and maintain the Billing Systems for TAS. TAS will not have access to make code changes, or parameter table updates; 

2.1.2 Provide daily IT operations management and processing support for the Billing Systems; 

2.1.3 Retain current and historical customer bills based on existing regulatory requirements; 

2.1.4 Continued support for IVR call routing. 

2.1.5 Perform usage polling, mediation, rating and billing; 

2.1.6 Apply tax vendor software updates; and 

  
 Page 1 

 2.1.7 Provide remote access to enterprise networks for access to business applications when users
are not physically connected to corporate networks. 
 2.2 Customer Service Support. Using Windstream’s processes as of the
effective date of this Statement of Work #2 as modified by Windstream from time to time during the Term Windstream shall provide the following customer service support for TAS CLEC residential customers: 

2.2.1 Support for inbound/outbound customer telephone calls, emails, written correspondence, etc.; 

2.2.2 Order processing support including in—orders, out—orders, cancellations, and changes to customer accounts; 

2.2.3 Customer adjustment processing including online adjustments etc. Windstream will not retain liability for bad debts, insufficient checks,
etc.; 
 2.2.4 The ability to move reps to different call queues based on call volumes; 

2.2.5 Support for customer disconnect requests/calls; and 

2.2.6 Customer care/billing calls support for tax related questions. 

2.3 Financial Services. Windstream will provide the following financial and collection services (the “Financial Services”):

 2.3.1 Offline collections and support, including preparation of customer lists for dunning/demand notifications,
suspend/restoral/disconnect services, write off balances, bankruptcies, and referral to 3rd party collections agency. International Fraud monitoring for all systems, high toll and known abuse
monitoring on CAMS customers only and monitor front end toll errors and reprocessing of CDRs as needed; 
 2.3.2 Generation of treatment
notices (demand and dunning); 
 2.3.3 Online collection support to include Inbound/Outbound call support to customers; and 

2.3.4 Customer adjustments and refund reviews. 

2.4 Sales. Windstream shall provide End of Life equipment support – processes and procedures as provided to Windstream’s
customers today (the “Sales Services”). 

  
 Page 2 

 2.5 Payment Assurance. Using Windstream’s processes as of the effective date of this
Statement of Work #2 as modified by Windstream from time to time during the Term, Windstream will the following billing payment assurance services (the “Payment Assurance Services”): 

2.5.1 Processing of payments through lock box; 

2.5.2 Processing of payments through E-Pay, IVR, and other established payment channels; and 

2.5.3 Investigation of misapplied payments. 

2.6 Billing Operations. Windstream will perform the following billing operations services (the “Billing Operations Services”):

 2.6.1 Support product code modifications. TAS shall submit all desired changes to TAS customer product codes in writing. Windstream shall
have at least four (4) weeks to provide product code modifications; however, depending upon complexity of changes requested, more time may be required. 

2.6.2 Support the ability to modify rate plans, features and bundles on an ongoing basis. TAS will provide desired rate and plan updates to
Windstream for updates. TAS will not have access to the systems to make updates. Windstream shall have at least four (4) weeks to provide rate updates. In the event of a regulatory change requiring changes to billing tables, Windstream will
make every reasonable effort to meet those deadlines. 
 2.6.3 Provide billing support, including applying updates to products and services
and supporting systems required for rating and application of appropriate taxes and surcharges. 
 2.6.4 Provide reasonable system
modifications, as requested by TAS for regulatory/legal reasons. 
 2.6.5 Provide verification for all bill cycles, with the following agreed
upon volumes: 
 2.6.5.1 For a billing cycle with less than 2,000 bills, Windstream will verify 3 bills from such cycle; 

2.6.5.2 For a billing cycle with more than 1,999 bills, but less than 3,000 bills, Windstream will verify 4 bills from such cycle; 

2.6.5.3 For a billing cycle with more than 2,999 bills, but less than 4,000 bills, Windstream will verify 5 bills from such cycle; and 

  
 Page 3 

 2.6.5.4 For a billing cycle with more than 4,000 bills, Windstream will verify 6 bills from such
cycle. 
 2.6.6 TAS customers will bill in Windstream’s existing bill cycles following Windstream published bill production
schedule. Windstream will provide TAS a copy of the bill schedule prior to the start of each month. Windstream will advise TAS if the bill verification process indicates problems. Trending and variance analysis will follow existing processes
and reporting on those analyses provided to TAS. 
 2.6.7 Provide assistance in the investigation of billing questions. Requests for
assistance must be submitted to Windstream in written form. 
 2.6.8 Provide continued support for external billing, accounting and other
audits. Windstream will provide a summarization of billing data and extracts including supporting detail at a Billing Account Number (“BAN”) level. 

2.6.9 Provide journalized billing and additional services including but not limited to ad hoc reports, assistance with variance analysis, tax
or regulatory investigations/questions, etc. Requests for assistance will be submitted to Windstream via email to @ WCI Billing Adminstration@windstream.com 

2.7 Tax. Using Windstream’s processes as of the effective date of this Statement of Work #2 as modified by Windstream from time to
time during the Term, Windstream will provide the following tax services (the “Tax Services”): 
 2.7.1 Support for tax filings
through preparation of tax return work-papers, including tax reports and data manipulation required for tax filing. 
 2.7.2 Support customer
care/billing calls for tax related questions; 
 2.7.3 Provide tax reports and identification of any variances with G/L activity. 

2.7.4 Provide tax audit support for federal, state, and local levels for all applicable tax types. Windstream will not be responsible for
managing any appeals resulting from the outcome of a tax audit. Audit appeal support will be provided for an additional hourly fee. 
 2.7.5
Provide tax compliance support, which support includes filing and paying applicable transaction tax returns and filings. 
 2.8
Reporting. Consistent with Windstream’s reporting processes as of the effective date of this Statement of Work #2 as modified by Windstream from time to time during the Term, Windstream will provide to TAS the following reporting
services (the “Reporting Services”): 
 2.8.1 Billing – sales reporting metrics on customer counts, churn, sales, etc.; 

  
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 2.8.2 Operating metrics including call volume, service levels, average answer times, abandon
rates, average hold times, etc.; 
 2.8.3 Information as required for quality of service reports for accounting, tax and regulatory; 

2.8.4 Revenue and access line information as required for state Commission or FCC reporting. Windstream shall submit the Lifeline reports on
behalf of TAS following current policies and procedures; 
 2.8.5 Revenue variance and gathering of information needed for regulatory audits
as requested by TAS. 
 2.9 Output Processing. Using its existing processes and document retention policies (as modified by Windstream
from time to time during the Term), and existing print vendor SLAs, Windstream will provide the following output processing services (the “Output Processing Services”): 

2.9.1 TAS the ability to access current and historical customer bills and data for disputes; 

2.9.2 Production of paper and electronic invoices image, bill printing and mailing of invoices; 

2.9.3 Application of bill messages, inserts and onserts as directed by TAS. This does not include costs of inserts. 

2.10 Special Projects. Services in addition to those set forth in Sections 2.1 through 2.6 above, including professional services,
conversion and de-conversion services and transition services, shall be treated as “Special Project Services” provided by Windstream. Such services will be provided on an ad hoc basis and provided by Windstream on such terms and conditions
as Windstream and TAS shall determine for the requested Special Project Service. 
 3.     Fees. The fees and expenses for the
information services (as described in Section 2 above) performed by Windstream for TSA pursuant to this Statement of Work #2 are set forth in that certain Billing and Remittance Agreement between Windstream, on behalf of its competitive local
exchange and interexchange carrier affiliates, and CSL National, L.P., on behalf of itself and its affiliates, which fees and expenses are incorporated herein by reference. 

4.     Service Levels. N/A. 
 5.
    Project Managers. The project manager for each of Windstream and TAS are as follows 
  

			
	TAS Project Manager:		Windstream Project Manager:
	Allison Taylor		Traci Steiner

  
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	6.	Miscellaneous. N/A 

 IN WITNESS WHEREOF, the Parties hereto have caused this Statement
of Work to be executed by their respective authorized representatives effective as of the date last written below. 
  

									
	Windstream Services, LLC.				Talk America Services, LLC
					
	By:		 				By:		 
					
	Name:		 				Name:		 
					
	Title:		 				Title:		 
					
	Date:		 				Date:		 

  
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