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                                                            Exhibit 10(iii)A102

                                  AMENDMENT #1
                                       TO
                        RESTRICTED STOCK AWARD AGREEMENT
                                    UNDER THE
                        NATIONAL SERVICE INDUSTRIES, INC.
                      LONG-TERM ACHIEVEMENT INCENTIVE PLAN

         THIS AMENDMENT made and entered into as of the 26th day of June, 2002,
by and between National Service Industries, Inc., a Delaware corporation (the
"Company") and BROCK A. HATTOX ("Grantee").

         WHEREAS, the Company has previously adopted the National Service
Industries, Inc. Long-Term Achievement Incentive Plan (the "Plan") to provide
additional incentives to certain officers and key employees of the Company and
its Subsidiaries; and

         WHEREAS, the Grantee was granted a Restricted Stock Award under the
Plan on January 7, 2002, and the terms and conditions of such grant are
reflected in a Restricted Stock Award Agreement (the "Agreement") between the
Company and Grantee dated January 7, 2002; and

         WHEREAS, the Company and the Grantee desire to amend the Agreement in
the manner hereinafter provided;

         NOW, THEREFORE, the parties agree as follows:

                                       1.

         The Agreement is hereby amended to delete the existing Section 2.2 in
its entirety and to substitute the following therefor:

                  "2.2(a)  In the event, prior to the Final Vesting Date, (i)
         Grantee dies while actively employed by the Company, or (ii) Grantee's
         employment is terminated by reason of Disability, the Restricted Stock
         shall become fully vested and nonforfeitable as of the date of
         Grantee's death or Disability. The Company shall deliver certificate(s)
         for the Restricted Stock, free and clear of any restrictions imposed by
         this Agreement (except for Section 3.4) to Grantee (or, in the event of
         death, Grantee's surviving spouse or, if none, to Grantee's estate) as
         soon as practical after Grantee's date of death or termination for
         Disability.

                  (b)      If Grantee retires from the Company on or after
         attaining (i) age 65, or (ii) age 55 with 5 years of service, the
         vesting of the Restricted Stock shall continue as if Grantee were an
         active employee, unless within two (2) years of Grantee's date of
         termination of employment, Grantee

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         violates the Restrictive Covenant (Non-Competition Agreement) attached
         as Exhibit "A" hereto, at which time all unvested Shares of Restricted
         Stock shall immediately be forfeited. If Grantee dies after retiring
         under this Section 2.4, but prior to the Final Vesting Date for any
         Shares of Restricted Stock, the Restricted Stock shall become fully
         vested and nonforfeitable as of the date of Grantee's death.

                  (c)      Except as provided in Section 2.3, if Grantee
         terminates Grantee's employment or if the Company terminates Grantee's
         employment for any reason other than death or Disability or retirement
         (as provided in subsection (b) above) prior to the Final Vesting Date,
         the Restricted Stock shall cease to vest further and Grantee shall only
         be entitled to the Restricted Stock that is vested as of Grantee's date
         of termination of employment."

                                       2.

         The Agreement is hereby amended by adding Exhibit "A" attached hereto
as Exhibit "A" to the Agreement.

                                       3.

         This Amendment shall be effective as of June 26, 2002. Except as hereby
modified, the Agreement shall remain in full force and effect.

         IN WITNESS WHEREOF, the undersigned have executed this Amendment as of
the day and year first written above.

                                       NATIONAL SERVICE INDUSTRIES, INC.

                                       By:
                                          --------------------------------------
                                          Chester J. Popkowski
                                          Senior Vice President,
                                          Chief Financial Officer, and Treasurer

                                       GRANTEE:

                                       -----------------------------------------
                                       Brock A. Hattox

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                                   EXHIBIT "A"

                              RESTRICTIVE COVENANTS

1.       DEFINITIONS

         The following terms used in this Exhibit "A" shall have the following
meanings:

                  (A)      "Trade Secrets" means information, without regard to
         form, relating to the Company's business which is not commonly known by
         or available to the public and which derives economic value, actual or
         potential, from not being generally known to other persons and is the
         subject of efforts that are reasonable under the circumstances to
         maintain its secrecy or confidentiality, including, but not limited to,
         technical or nontechnical data, formulae, patterns, compilations,
         programs, devices, methods, techniques, drawings, processes, financial
         data, financial plans, product plans, or lists of actual or potential
         customers or suppliers.

                  (B)      "Confidential Information" means information of the
         Company which is non-public, proprietary, and confidential in nature
         but is not a Trade Secret.

                  (C)      "Person" means any individual, firm, partnership,
         association, corporation, limited liability entity, trust, venture, or
         other business organization, entity, or enterprise;

                  (D)      "Restricted Business" means the business of
         manufacturing and selling envelopes and items incidental to such
         products and/or the business of renting and/or processing textile
         products and providing related services for customers;

                  (E)      "Restricted Period" means the two (2) year period
         following the date of the Grantee's retirement under Section 2.2 of the
         Restricted Stock Award Agreement, as set forth in this Amendment; and

                  (F)      "Territory" means the United States.

2.       NON-COMPETITION COVENANT

         During the Restricted Period, the Grantee will not, directly or
indirectly, for the Grantee or on behalf of any other Person (except the
Company), within the Territory, engage in, provide, or perform sales, marketing,
operational, financial, accounting, or administrative services in or for any
business engaged in the Restricted Business.

                                       3
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3.       NON-DISCLOSURE COVENANT

         The Grantee will not, directly or indirectly, for the Grantee or on
behalf of any other Person, use for the Grantee's own benefit or disclose to any
other party, any Trade Secrets or Confidential Information of the Company. The
foregoing confidentiality obligations shall continue (A) with respect to all
Trade Secrets, at all times so long as such Trade Secrets constitute trade
secrets under applicable law, and (B) with respect to all Confidential
Information, at all times during the Restricted Period.

4.       NON-RECRUITMENT COVENANT

         During the Restricted Period, the Grantee will not, directly or
indirectly, for the Grantee or on behalf of any other Person, solicit, induce,
persuade, or encourage, or attempt to solicit, induce, persuade, or encourage,
any management-level employee of the Company or the Company's business unit in
which the Grantee was employed (if applicable) to terminate such employee's
position with the Company, whether or not such employee is a full-time or
temporary employee of the Company and whether or not such employment is pursuant
to a written agreement, for a determined period, or at will.

5.       SEPARABILITY

         The Grantee acknowledges that each of the foregoing restrictive
covenants is a separate and distinct obligation of the Grantee and is deemed to
be separable from the remaining restrictive covenants. If any of the provisions
of the foregoing restrictive covenants should ever be deemed to exceed the time,
geographic, product, or other limitations permitted by applicable law in any
jurisdiction, then such provisions shall be deemed reformed in such jurisdiction
to the maximum time, geographic, product, or other limitations permitted by
applicable law.

                                       4<PAGE>
                                                                    EXHIBIT 10.1

                                                   August 12, 2002

Mr. Bernard Harguindeguy
Executive Vice President
& Chief Marketing Officer
Critical Path, Inc.
350 The Embarcadero
San Francisco, CA 94105-1204

Dear Bernard:

Thank you for your feedback on our proposal this week. Your comments have been
very helpful in refining the scope and focus of the project.

This letter outlines our approach for working with you and your team
to                                                                     . As an
initial deliverable, we will produce a detailed statement of work, in accordance
with Proposed Statement of Work, attached hereto as Exhibit A, including our
approach to the effort, in the first week of the project.

Based on our discussions with you, we understand that you want to complete a
first pass evaluation of the enterprise messaging strategy in September.
Accordingly, we have designed this project as a five to six week effort with an
outside deadline for the entire project of September 30, 2002 ("Deadline"). We
will complete our work in roughly five weeks unless otherwise agreed between the
parties. Then in the ensuing weeks, we will work with you to prepare your
presentation of the enterprise messaging strategy to the designated executive
staff of Critical Path. In order to accomplish this on such a tight time
schedule, we will need to meet with you on nearly a weekly basis to share our
hypotheses, analysis, and findings.

As you know, it is difficult to do a comprehensive strategy analysis on such a
sweeping topic as the future of messaging in the enterprise in this short a
timeframe. In fact, due to the many separate technology and business elements
associated with the CP enterprise messaging strategy
                                                         , a many-month study
would be challenged to get to definitive answers.

Even though it is impractical to attempt to get to completely defensible
conclusions in a five-week effort, we propose a "best efforts" project to
validate and refine Critical Path's messaging strategy for the enterprise
market. We are confident that in this amount of time we can develop a
well-researched perspective on the key trends and demand drivers that will be
the key influencers on CP's product roadmap.

This approach has one very attractive benefit associated with it. By essentially
performing a strategic audit of the messaging business for the enterprise, we
will be able to identify with much greater clarity the highest priority issues
that deserve further

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examination. As we get near the completion of this initial effort, we will
develop for your review a proposal for a deeper analysis of the remaining high
priority issues.

PROJECT OBJECTIVES

The overall objective of this effort and Deliverables (as defined in Exhibit A)
will be to validate and refine the existing strategy for growing the messaging
business for the enterprise market.

Due to the tight deadline we are working under, we recommend that we focus this
effort

            -  Specific objectives shall be as more fully described in the
               Statement of Work attached hereto as Exhibit A.

TIMING, STAFFING AND FEES

As we discussed above, we view a five-week effort as a relatively bare-boned
initial assessment of such a broad topic. Such efforts shall begin on the date
hereof and Deliverables (as defined in Exhibit A) shall be provided no later
than September 30, 2002 in accordance with the schedule set forth herein. We
believe that the only way to ensure that you and Critical Path ultimately regard
this as a successful effort is for you to commit yourself and Phil
Pridmore-Brown to frequent interaction with the R.B. Webber project team.

We recommend that you should only undertake this effort with us if you commit to
weekly reviews. Moreover, this effort -- both in terms of the process and the
output -- needs to be "mentally owned" by Critical Path Marketing. We will
provide analytical resources and joint-leadership, but your organization and you
need to be involved in both the thought process and the conditional branching
decisions that inevitably will be made on a week-to-week basis. Accordingly, we
plan to complete the analytical portion of the work in roughly five weeks from
the project's official kick-off. Then, in the sixth week, we will prepare a
presentation of the strategy strawman for enterprise messaging for the
appropriate Critical Path audience. As you can see, this approach ensures
frequent and tight feedback between us.

Our project team will be co-led by Messrs. Lauridsen and Meinhardt. In addition,
we will staff this effort with three to four other R.B. Webber professionals.
Jeff Webber will act as a consultant to the project throughout this effort.

Aggregate professional fees for this phase of work will be $85,000 for the work
as described in this Agreement, which shall include all professional time in
order to reach the objectives and the Deliverables as described herein and in
Exhibit A attached hereto.

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The standard Critical Path Service Provider Terms and Conditions shall be
incorporated by reference herein, as attached as Exhibit B hereto.

Actual reasonable expenses will be invoiced at our cost for travel, report
preparation, purchased research, and communications. All expenses must be
approved in advance in writing by you as discussed below. Expenses shall be
capped at 5 percent of professional fees, or $4,250, except with your express
written consent. We don't anticipate out-of-town travel, but will seek
pre-approval from you before committing to any expenses in this area. Similarly,
for any purchased research over $100 we will also seek pre-approval. We do use a
number of on-line databases, such as Dialog, that do charge for accessed
research on a per item basis. We will be prudent in using these sources, but
will be sure to seek pre-approval for any items expected to exceed $100. We bill
monthly and our invoices are due net forty-five (45}days in accordance with your
standard vendor billing and accounting policies. You will communicate to us any
special procedures to be followed by us in order for invoices to be timely
processed.

To begin, we will need a signed acceptance from you for the work. For your
convenience, I have attached an acceptance form to the end of this letter.

                      *             *              *             *

Bernard, we fully understand the importance to Critical Path's future of having
a "killer strategy" for the enterprise, including playing a critical and
differentiating role via wireless messaging. We promise you that we will make
this strategic audit highly productive and impactful for Critical Path. While we
are undertaking this on a "best efforts" basis, we are confident that together
we will develop a very strong fact base and a set of solid strategic directions
from which the company can begin to deploy both development and marketing
resources.

We look forward to working with you and the Critical Path team on this hugely
important effort.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the above
date.

PROPOSED BY:                                 ACCEPTED BY:

RB WEBBER, INC.                              CRITICAL PATH, INC.

/s/ Jeffrey Webber                           /s/ William McGlashan
-----------------------------------          -----------------------------------
NAME:                                        NAME:

TITLE:                                       TITLE:

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