Document:

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                                                                    EXHIBIT 10.1

                                  AGREEMENT FOR

                                     MOSAIC
               (MAPICS Offshore Software Application India Center)

                                    IN INDIA

                                 By and Between

                                  MAPICS, Inc.

                                       and

     HCL TECHNOLOGIES LIMITED, for itself and on behalf of HCL TECHNOLOGIES
                                  AMERICA Inc.

                            Date: November 30th, 2001

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                         AGREEMENT FOR OFFSHORE SERVICES

This agreement is entered into as of November 30, 2001 (the "Effective Date")
between MAPICS, Inc., a Georgia corporation, with principal offices at 1000
Windward Concourse Pkwy, Alpharetta, GA ("COMPANY") and HCL Technologies
Limited, with registered offices at 806 Siddharth, 96 Nehru Place, New Delhi
10019, India, for itself and on behalf of its wholly-owned subsidiary HCL
Technologies America, Inc, a California corporation, (collectively "HCL") for
the purpose as stated below:

COMPANY develops and markets enterprise application software products and
delivers services associated with such offerings.

HCL is in the business of providing consulting services in software development,
and has software engineering resources in the United States of America and in
India to perform software development projects and consulting services.

COMPANY desires to retain HCL to provide services in India and in the United
States. HCL agrees to dedicate a number of its employees on a full-time basis to
staff a COMPANY Technology Center ("Technology Center") in India. Said
Technology Center will be utilized to execute COMPANY's Projects, as defined.

In consideration of the mutual promises contained herein and other good and
valuable consideration the sufficiency of which the Parties acknowledge, COMPANY
and HCL agree as follows:

1.0 ENGAGEMENT OF HCL/TERM

1.1 The term of this Agreement shall begin as of the Effective Date and shall
continue for a period of five (5) years thereafter or until such earlier time as
the Agreement is terminated as set forth herein (the Term). Unless otherwise
terminated, the parties shall meet at least eighteen months (18) prior to the
expiration of the Term to negotiate a mutually acceptable extension to this
Agreement.

HCL hereby agrees to provide services to COMPANY during the Term by implementing
the Technology Center concept. The Technology Center will be staffed by named
HCL employees who are software engineers and managers (the "Team"), who will be
dedicated on software system development projects ("Projects") during the Term
of this Agreement for COMPANY.

1.2 COMPANY and HCL shall agree upon the number and ramp up schedule of
engineers and managers to be assigned to particular Project and the Team, in the
format of Exhibit B, Staffing Requirement Forecast.

1.3 The Technology Center will be located solely at HCL's offices in Noida,
India and shall not be relocated without the express written consent of Company.
The

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

Technology Center will be expanded as necessary to accommodate increased
requirements based on updated Staffing Requirements Forecasts. The Technology
Center shall contain and HCL shall maintain at its expense, controlled access
and other security measures sufficient to protect COMPANY's property while with
HCL. HCL shall be responsible at its costs to provide a suitable working
environment at the Technology Center for the Team and any visiting MAPICS
employees or contractors. HCL shall provide MAPICS employees and agents full and
safe access to its Technology Center in connection with this Agreement.

1.4 COMPANY will identify Projects to be performed by the Technology Center and
provide HCL with details on the Projects and requirements. The first two SOWs
are attached hereto as an Attachment to this Agreement. For any future Project,
HCL will submit a Statement of Work (SOW) to COMPANY. A template of the contents
of a SOW is shown in Exhibit F. COMPANY, in discussion with HCL, may accept,
modify or reject such SOW. COMPANY shall in good faith attempt to respond to HCL
within fifteen (15) business days from the date on which HCL submitted the SOW.
If the SOW is accepted by COMPANY, COMPANY and HCL will negotiate a Statement of
Work Agreement which will incorporate the terms and conditions of this Agreement
and the content of the SOW. Upon execution of the SOW by the respective Project
Managers, HCL will assign named resources to the Team for the completion of the
Project. COMPANY will compensate HCL for work performed by its resources in
connection with the Project. MAPICS shall only be obliged to pay for that work
performed under a fully executed SOW.

2.0 STAFFING FORECAST, FEES AND TAXES

2.1 Exhibit B ("Staffing Requirement Forecast") attached hereto is a good-faith
forecast of resources required based on current planned Projects. Said Staffing
Requirement Forecast establishes HCL's engineering and managerial resource
requirements for which COMPANY plans to contract during the next three (3)
months. The Staffing Requirement Forecast shall be updated every three (3)
months during the Term after the Effective Date as a rolling six (6) month
forecast based on planned Projects by the COMPANY. COMPANY shall pay HCL for
that work performed by the Team resources assigned to a Project on a
time-and-materials not to exceed basis basis (unless otherwise expressly agreed)
at the rates set forth in Exhibit A, subject to any termination of this
Agreement by either party in accordance with Section 13.0. HCL shall not exceed
the time and materials estimates provided in any SOW. The minimum resources
specified for the first three (3) months of the initial forecast and the first
three (3) month increment of each subsequent rolling forecast based on
outstanding SoWs shall constitute minimum binding commitments on the part of
COMPANY to pay for the specified minimum level of Team resources at the rates
set forth in Exhibit A, subject to any termination of in accordance with Section
11.0

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

From time to time as may be appropriate during the parties relationship under
this Agreement and upon request of COMPANY, HCL agrees to negotiate in good
faith with COMPANY to:

     a. Provide COMPANY an arrangement whereby HCL agrees to assume the cost
associated with the transition of the knowledge from COMPANY employees to HCL
employees in return for COMPANY agreeing to certain minimum resource commitments
over a two year period such that HCL can recover those costs over time;

     b. Provide COMPANY a financial arrangement(s) whereby HCL agrees to perform
Projects and produce Deliverables hereunder at its cost and will recover such
costs over time based on sales by the COMPANY; and

     c. Establish the Technology Center as a separate legal entity and provide
COMPANY a partial or full equity interest in such entity in return for a
resource commitment over time to recover the fair value of such interest.

HCL agrees to assign for a period of three months, at no charge to COMPANY, an
On-site Project Manager (approved in advance by COMPANY) to assist in
development of the transition plan for various upcoming COMPANY Projects. For
purposes of this Agreement, the term "On-Site" shall mean at COMPANY's office
locations in Alpharetta, Woburn, San Jose, or such other locations as COMPANY
may specify and the term "Offshore" shall mean at the HCL Technology Center in
Noida, India.

HCL shall commit to a shadow team in the Technology Center at no cost to
COMPANY. The shadow team shall be at least 10% of the number of resources
assigned to Company Projects at offshore locations. HCL shall notify COMPANY any
time that it utilizes shadow resource to perform productive work on a Project.
Shadow resources will be utilized to back up those dedicated named resources on
Projects that resign from HCL or whose employment with HCL is otherwise
terminated. HCL shall provide COMPANY the names and skill level of shadow
resources assigned.

2.2 All fees or other payments to HCL will be paid by COMPANY in United States
Dollars. All fees are exclusive of taxes. Currently, it is the belief of the
parties that there are no taxes associated with the fees. Except for those fees
associated with services performed at the rates specified and for reimbursable
travel expenses incurred by HCL employees, COMPANY shall have no further
obligation to reimburse HCL for any expenses or pay any other fees or payments
except as otherwise expressly agreed in advance by the parties. HCL shall comply
with MAPICS travel guidelines in effect from time to time. HCL shall obtain
MAPICS prior approval before incurring travel expense.

2.3 The fees set forth on the Fee Schedule are valid for the Term; however, they
may be renegotiated immediately prior to eighteen months from Effective Date
(and each year thereafter) by mutual agreement of the Parties. Factors effecting
such negotiations of increases or decreases shall include local market condition
and salary

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

adjustment indices but in no event shall any increase or decrease exceed 6% of
the prior year's rates. Rate changes shall only be effective after the Fee
Schedule revision has been agreed to by the parties. In the event that HCL
provides fee reductions to any of its other similarly situated customers, it
shall bring such reductions to COMPANY's attention.

2.4 HCL shall invoice Company at the end of each thirty (30) days based upon the
work performed and reimbursable travel expenses incurred, if any, during the
prior period. Payment shall be due within thirty days of receipt of a valid
invoice.

3.0 EQUIPMENT AND SOFTWARE

3.1 COMPANY and HCL may jointly identify certain unique hardware and software as
necessary for a Project SOW in the Technology Center. Such hardware and software
shall be acquired in a manner to be agreed by the parties in a SOW and, unless
otherwise agreed, shall be used by HCL for the sole purpose of executing
Projects or a specific SOW for COMPANY.

HCL shall provide, at its expense, appropriate computer desktop (or laptop)
hardware and software and any necessary infrastructure at its Technology Center
in India to allow the Team to work with COMPANY's operations in the United
States. HCL shall also maintain specifically stated & agreed hardware
configuration (as defined in Exhibit E) throughout the term of this Agreement.

HCL shall maintain the dedicated link to provide for voice, video and data
traffic and help to eliminate all charges associated with Project related
telephone & communication between COMPANY & HCL. This infrastructure shall allow
for satisfactory communication between COMPANY and the Technology Center and
shall be scalable for increased usage. Thus, the bandwidth & size of the link
shall be maintained consistent with the number of resources on the Projects. HCL
shall also maintain satisfactory live video conferencing capability at the
Technology Center to enable effective communication between On-site and Offshore
resources. COMPANY shall maintain the video conferencing equipment at its
Alpharetta location.

3.2 HCL agrees to safeguard all hardware and software owned by MAPICS or
acquired on MAPICS behalf at the Technology Center and ensure that they are
handled properly and returned safely in good working condition at the end of the
Project (or Term if used for multiple Projects). HCL shall ensure that it
utilizes appropriate technology to prevent unauthorized access to the equipment,
software, network and COMPANY's property.

3.3 HCL shall maintain access, at its expense, to commercially available
standard tools and software for use on the Projects. The parties shall address
in a SOW any tools or software to which HCL is not already licensed.COMPANY
shall provide HCL an initial set of unique COMPANY proprietary software tools
(hereinafter "COMPANY

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

Proprietary Software"). COMPANY will provide HCL with access to and the
necessary rights to operate its COMPANY Proprietary Software, as necessary for
HCL to perform its obligations under the Agreement. Initially identified COMPANY
Proprietary Software is listed in Exhibit C. HCL understands that Deliverables
and COMPANY Proprietary Software are COMPANY Confidential Information and trade
secret. HCL may only use COMPANY Proprietary Software and any other materials
provided by COMPANY or developed by it for COMPANY hereunder for the benefit of
COMPANY and in performance of its obligations under this Agreement.

3.4 If COMPANY loans HCL any hardware for use at the Technology Center, HCL
agrees to maintain adequate insurance to cover such hardware.

4.0 PROJECT CHANGE ORDERS

4.1 If COMPANY desires to change the scope of a SOW from that set forth in a
SOW, a Change Request Form in the format shown in Exhibit E shall be prepared.
Based upon the Change Request Form, COMPANY and HCL shall execute one (1) or
more Change Orders to a specific SOW. Change Orders will be effective only when
executed by all affected Parties. Change Orders may be amended or modified only
as mutually agreed in writing. Change Orders will be controlled by number, will
specify the SOW, and will include with reasonable specificity: (i) the changes
to the Services or Deliverables to be performed by HCL or to be delivered by
HCL; (ii) any new or changed responsibilities of a Party; (iii) a new timetable
for completion of Services or Deliverables, as applicable; (iv) appropriate
testing and acceptance procedures, if applicable; (v) changes in effort
estimates, if any; and (vi) such other items as may be appropriate.

5.0 EXECUTION OF PROJECT

5.1 For every SOW to be executed by Technology Center, HCL shall identify a
Project Manager from within the Technology Center, who will supervise all
aspects of the Project, and COMPANY shall identify a Project Manager from within
COMPANY who will work with HCL on all aspects of the SOW. COMPANY and HCL will
also appoint Agreement Managers who will be responsible for the overall
management and administration of this Agreement.

5.2 The required resources (engineers, managers, hardware and software) for a
SOW shall be identified, mutually agreed, and allocated by HCL. HCL shall
utilize those named resources previously assigned to other MAPICS Projects to
ensure that there is minimal additional training required. In the event that it
is unable to assign previously dedicated resource, HCL shall bear the cost of
such resource until he is adequately trained.

5.3 If additional data, software, equipment or documentation is required to be
provided by COMPANY for the execution of the Project, COMPANY shall provide the

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

same to HCL by the dates set forth in the SOW accepted by all affected Parties.
COMPANY understands that any delays in providing these materials can adversely
affect "Planned" schedules and Project milestones and prevent HCL from meeting
its "Planned" schedule commitments and may increase costs. Any such resulting
delay will not, in any way, be treated by COMPANY as a breach by HCL of its
obligations under the contract.

5.4 HCL shall be responsible for maintaining the master copy of each SOW to
reflect agreed upon modifications and updates throughout the life of the SOW.
HCL shall also deliver a copy of that master copy to the COMPANY Agreement
Manager and Project Manager for the applicable Project. HCL shall provide
COMPANY with regular status reports on the SOW, as agreed upon in the SOW, and
will participate in status review meetings as set forth in the SOW or as
requested by COMPANY.

HCL shall utilize its Quality Management System with such modifications as may
be requested by COMPANY, to manage each Project and shall provide COMPANY
complete access on-line to all quality reports regarding the Projects. HCL
represents that it is an SEI CMM Level 5 operation and that the Technology
Center and Projects will be managed and measured against such standards.

5.5 COMPANY will be responsible for reviewing the progress of the SOW as
indicated in the status reports and providing HCL with appropriate information
or feedback on the progress if required. COMPANY shall reasonably cooperate with
HCL by, among other things, making available, as reasonably requested by HCL,
management decisions, information, approvals or disapprovals, and acceptances or
rejections in a reasonably timely manner so that HCL may fulfill its obligations
under this Agreement. COMPANY understands that delays in such reviews or
decisions will cause delays to the SOW's planned execution.

Except as otherwise expressly agreed, the master copy of all source code related
to the Deliverables shall be maintained on COMPANY's servers On-site, unless
otherwise expressed in a SOW, and HCL shall use COMPANY's code control tools and
systems to manage access to such source code.

5.6 COMPANY understands that any changes to the specifications and requirements
to a SOW made after the SOW is signed off by both parties and begun by HCL must
be controlled by the Change Order process described in Section 5.1 above, and
may result in execution delays. Any such resulting delay will not, in any way,
be treated by COMPANY as a breach by HCL of its obligations under the contract.

6.0 ACCEPTANCE CRITERIA

6.1 The Acceptance Criteria for a SOW shall be decided by COMPANY in discussion
with HCL and shall be set forth in the individual SOW. The Acceptance Test Plan
may include specifications, Regression tests, Unit tests, Systems tests and
Integration tests and associated test plans.

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

6.2 Within 30 calendar days following receipt of the development product
Deliverables, COMPANY shall conduct acceptance tests in accordance with the
agreed upon acceptance criteria and plan. If the development product passes the
acceptance criteria, COMPANY shall indicate acceptance or rejection by written
notice to HCL within 1 week after completion of acceptance tests or such
Deliverable shall be deemed accepted. . If the development product fails to pass
the acceptance criteria, COMPANY shall deliver to HCL a notice stating in detail
the respects in which the product fails to conform with the acceptance criteria,
and HCL shall exercise its best efforts, at no additional cost to COMPANY unless
such failure was caused by Company originated specifications and materials, to
correct any such errors within 30 days from receipt of notice. Upon receipt of
the corrected development product, COMPANY shall promptly reschedule acceptance
tests. In the event of repeated failure to meet acceptance test criteria, the
Change Order process shall be utilized to determine a mutually agreed course of
action under which HCL would continue to use its best efforts, at no charge to
Company, to solve the non-compliance issues.

7.0  FORCE MAJEURE

7.1 Neither party hereto will be liable for any failure to perform under this
Agreement in accordance with its terms if failure arises out of acts of God or
the public enemy, acts of civil or military authority, fires, floods, strikes,
unavailability of energy or communications sources, riots, war or priorities
resulting from the foregoing. In the event that HCL is excused from performance
of its obligations hereunder, COMPANY will be excused from its obligation to pay
any related fees or charges as set forth in Exhibit "A" or under a SOW related
to the stoppage of work. In the event that a Force Majeure affects certain
SOW's, but not others, the provisions of this Article apply only to those SOW's
so affected. COMPANY would be obligated to pay charges for work being performed
under a SOW that is not stopped due to causes identified in this paragraph.
After thirty (30) consecutive days during which a party is excused from the
performance of its obligation under this Agreement pursuant to this article, the
other party also will be excused thereafter from the performance of all its
obligations under this Agreement until the excused party commences performance
and, at the performing party's option, may terminate the effected SOW.

8.0  WARRANTIES

8.1 FOR A PERIOD OF SIXTY DAYS AFTER ACCEPTANCE OF ANY DELIVERABLE UNDER A SOW,
HCL AGREES AND WARRANTS TO REPAIR ANY DEFICIENCIES IDENTIFIED BY MAPICS AT NO
ADDITIONAL CHARGE. DEFICIENCIES SHALL MEAN AN ERROR, DEFECT OR DEVIATION FROM
THE AGREED TO SPECIFICATIONS. IN ADDITION, HCL WARRANTS: A) THAT IT HAS ALL THE
RIGHT AND AUTHORITY TO EXECUTE THIS AGREEMENT AND THAT IT HAS NOT AND WILL NOT
ENTER INTO ANY AGREEMENT, THE ENFORCEMENT OF WHICH WOULD IMPAIR ITS ABILITY TO
PERFORM THIS

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

AGREEMENT; B) C) THAT THE DELIVERABLES IT PROVIDES ARE ORIGINAL WORKS AND THAT
THE DELIVERABLES DO NOT INCLUDE ANY MATERIALS OWNED BY OTHERS; D) THAT THE
DELIVERABLES DO NOT INFRINGE ANY INTELLECTUAL PROPERTY RIGHTS OF OTHERS; AND E)
THAT IT WILL COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS IN PERFORMING
SERVICES HEREUNDER. OTHERWISE, EXCEPT THOSE WARRANTIES SET FORTH IN SECTION
16.0, HCL MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE. NOTWITHSTANDING ANY PROVISION IN THIS AGREEMENT, HCL IS NOT
WARRANTING OR MAKING ANY REPRESENTATIONS CONCERNING OWNERSHIP OR INTELLECTUAL
PROPERTY RIGHTS OF COMPANY ORIGINATED SPECIFICATIONS AND MATERIALS

9.0  LIMITATION OF LIABILITY

IN NO EVENT SHALL EITHER PARTY BE LIABLE WITH RESPECT TO ITS OBLIGATIONS UNDER
OR ARISING OUT OF THIS AGREEMENT FOR CONSEQUENTIAL, EXEMPLARY, PUNITIVE,
SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR
LOST PROFITS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO EVENT SHALL HCL BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR
RELATING TO ANY PRODUCT OR SERVICE IN EXCESS OF THE GREATER OF $1,000,000 OR
THREE TIMES THE FEES THAT HCL RECEIVES UNDER THIS AGREEMENT. THESE LIMITATIONS
SHALL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY. NOTWITHSTANDING THE FOREGOING, THESE LIMITATIONS SHALL NOT APPLY TO ANY
CLAIM FOR INTELLECTUAL PROPERTY INDEMNIFICATION UNDER THIS AGREEMENT.

10.0 INSPECTION AND ACCESS

10.1 HCL agrees to allow inspection of the Technology Center by COMPANY's
personnel, during normal business hours of HCL, and to provide reasonable
assistance upon request. HCL shall also make available reasonable workspace
contiguous to the resources assigned to Projects for visiting or offshore MAPICS
personnel.

11.0 TERMINATION

11.1 This Agreement will terminate on the last day of the Term set forth in
Section 1 unless earlier terminated as provided below:

11.2 a. In the event of a material breach of this Agreement, the non-breaching
party may serve a written notice of default on the party in breach. The notice
of default shall specify the material breach in detail. If the material breach
is not cured within 30 days

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

of the receipt by the party in breach of the written notice, then the
non-breaching party may terminate this Agreement by written notice of
termination. Further, in addition and without prejudice to any and all remedies,
HCL shall have the immediate right to discontinue performance of any and all
services under all SOWS, upon expiration of the 30 day cure period for any such
breach of this Agreement by MAPICS in the event that MAPICS has not in good
faith begun to reasonably cure such default.

     b. If either party is unable to pay its debts generally as they come due,
or is declared insolvent or bankrupt, is the subject of any proceedings relating
to its liquidation, insolvency or for the appointment of a receiver or similar
officer for it, makes an assignment for the benefit of all or substantially all
of its creditors, or enters into an agreement for the composition, extension or
readjustment of all of substantially all of its obligations, then the other
party may, by giving prior written notice thereof to such party, terminate this
Agreement as of a date specified in such notice of termination. . Further, in
addition and without prejudice to any and all remedies, HCL shall have the
immediate right to discontinue performance of any and all services under all
SOWS, after 30 days from the receipt of written notice of termination of this
Agreement pursuant to this section 11.2b in the event that MAPICS has not in
good faith begun to reasonably cure such default.

     c. MAPICS may terminate this Agreement for convenience, provided it
provides 180 days' written notice to HCL. In addition, MAPICS may terminate any
SOW upon fifteen (15) days written notice to HCL. Termination of an SOW shall
not terminate any other SOW then in effect. Expiration of this Agreement shall
not effect any SOW then in effect and this Agreement shall continue until all
SOWs are completed unless otherwise terminated. Further Company shall reimburse
HCL for all equipment provided to Company at no cost under section 3.1 of this
Agreement upon any such termination for convenience or material breach of this
Agreement by Company until HCL has received at a minimum of $475,000 in services
fees from the Company under this Agreement, and after receipt of such amount,
such costs shall no longer be recoverable.

12.0 Enforcement of Agreement

12.1 This Agreement shall be governed by the laws of the State of Georgia. The
parties will attempt in good faith to resolve any controversy or claim arising
out of or relating to this Agreement promptly by negotiations first between the
Program Managers, and, if necessary, between executives of the parties. The
prevailing party in any lawsuit or other proceeding shall, in addition to all
other relief, be entitled to recover its costs, including reasonable expert
witness expense, and its reasonable attorneys' fees.

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

13.0 INSURANCE

HCL shall carry and maintain, as a minimum, the following amounts and types of
insurance coverage during the term of this Agreement:

<TABLE>
<CAPTION>
Workers' Compensation                                           State Requirements
<S>                                                             <C>
Including Alternate Employer Endorsement

Employer's Liability                                            $500,000 Each Accident
                                                                $500,000 Disease-Policy Limit

General Liability, Bodily Injury                                $1,000,000 Each Occurrence
Property Damage                                                 $1,000,000 Aggregate

Comprehensive Form including:
(1) Premises/Operations, Single Limit,
(2) Products/Completed Operations,
(3) Contractual Liability,
(4) Independent Contractors,
(5) Broad Form Property Damage,
(6) Personal/Advertising Injury, and
(7) Designated Premises Endorsement

The General Aggregate limit shall apply separately to this Agreement or the
General Aggregate shall be twice the required occurrence limit.

Excess/Umbrella Liability                                       $1,000,000
Following form over primary Commercial General Liability

Commercial Blanket Bond                                         $100,000
(Employee dishonesty)
</TABLE>

Worker's Compensation and Employer's Liability insurance or like insurance.

14.0 CONFIDENTIALITY AGREEMENT

14.1 a. Confidential Information. "Confidential Information" as used in this
Agreement shall mean any and all technical and non-technical information
including patent, trade secret, and proprietary information, techniques,
sketches, drawings, models, inventions, know-how, processes, apparatus,
equipment, algorithms, software programs, software source documents, and
formulae related to the current, future and proposed products and Services of
COMPANY and HCL, and includes, without limitation, its respective information
concerning research, experimental work, development, design details and

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

specifications, engineering, financial information, procurement requirements,
purchasing manufacturing, customer lists, business forecasts, sales and
merchandising and marketing plans and information. Except as modified hereby,
the terms of the MAPICS Mutual Non-Disclosure Agreement dated July 17, 2001
between COMPANY and HCL shall govern all Confidential Information to be
exchanged between the parties. In addition, HCL agrees it will only use such
Confidential Information only for the benefit of MAPICS and that it will not
disclose or release any such information or documents to third parties, with the
exception of its personnel who require access to such for purposes of carrying
out that party's obligations under the Agreement, and who have signed a
Confidentiality Agreement, which is attached hereto as Exhibit D (COMPANY
Agreement).

b. HCL will promptly provide copies of such executed Recipient confidentiality
agreements (Exhibits D) to COMPANY upon request.

c. With respect to any such information so accessed or acquired by one Party
from the other, the Parties agree that: (i) all such information shall be and
shall remain the exclusive property of the disclosing party; (ii) both Parties
shall ensure that its personnel comply with the foregoing restrictions; the
receiving party shall return such information to the disclosing party at its
request and (iii) both Parties at all times shall maintain appropriate internal
policies and procedures sufficient to satisfy its obligations under this
section. The confidentiality obligations HCL shall continue for three (3) years
after termination of this Agreement, except with respect to access by HCL to
COMPANY customer and financial information, and related documentation, in which
case the confidentiality obligation shall continue for five (5) years after
termination of this Agreement, except with respect to access by HCL of COMPANY
source code, in which case the confidentiality obligation shall continue for ten
(10) years after termination , unless modified in writing by authorized COMPANY
and HCL representatives.

14.3 Use of Confidential Information

Each party shall take the following actions:

The building in which HCL keeps Confidential Information shall have restricted
access twenty-four hours a day with access logs maintained and communicated to
COMPANY upon written request of COMPANY.

Access to Confidential Information shall be restricted to persons authorized to
use such information and access logs shall be maintained and communicated to the
COMPANY, upon written request.

Except as otherwise agreed, neither party shall knowingly allow access to
Confidential Information from a remote site through telephone or other means of
access.

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

14.4 Upon termination of this Agreement, all Confidential Information will be
returned to its original owner. Furthermore, except as provided for in this
Agreement, all Confidential Information shall remain the property of its
original owner, and no party grants any party the express or implied right to
keep said Confidential Information.

14.5 Injunctive Relief for Breach

The Parties acknowledge and agree that the obligations and promises of each
party under this Agreement as to Confidential Information is of a unique,
intellectual character that gives them particular value. The Parties agree and
acknowledge that the breach of any of the promises or agreements related to
Confidential Information will result in immediate, irreparable and continuing
damage to the other Party for which there will be no adequate remedy at law and,
in the event of such a breach, any of the Parties will be entitled to immediate
injunctive relief as may be proper, including monetary damages, if appropriate,
as limited under the terms of this Agreement.

14.6. These confidentiality obligations shall survive termination of this
      Agreement.

15.0 INTELLECTUAL PROPERTY RIGHTS

15.1 Ownership of Work Product and Proprietary Rights.

For purposes of this Agreement, "Deliverables" shall mean any and all materials,
information and/or documents including without limit drawings, designs, computer
programs (in source and object code format) developed by HCL in the performance
of any services for COMPANY under this Agreement. Deliverables for each Project
shall be more fully described in each SOW.

HCL hereby conveys to COMPANY good and marketable title to the Deliverables,
free and clear of all liens, claims and encumbrances.

All Deliverables produced by HCL will be deemed to be works made for COMPANY for
hire, being works specially ordered or commissioned by COMPANY; accordingly,
COMPANY will be deemed to be their author and own all right, title and interest
in and to them including, without limitation, all copyright, moral rights and
intellectual property rights in all countries. HCL hereby assigns to COMPANY in
perpetuity the copyrights and all other intellectual property rights in any
Deliverables whose rights COMPANY does not own by virtue of the foregoing
provision. Upon the request of COMPANY, HCL will execute instruments of specific
assignment to either COMPANY or a nominee of COMPANY

Every invention, discovery or improvement conceived, made or reduced to practice
by HCL in the course of creating Deliverables or performing Services for COMPANY
hereunder ("Inventions"), and all intellectual property rights in them, will be
the property

                                       13

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of COMPANY. HCL will disclose promptly, and will assign to COMPANY free from any
obligation to HCL, all of HCL's right, title and interest in and to all
Inventions and will do all things deemed by COMPANY to be necessary or
appropriate (at COMPANY' expense) to secure patent protection or other similar
rights in COMPANY' name in the United States and other countries.

c. HCL expressly acknowledges that (i) all patents, copyrights, trade secrets
and other proprietary rights in or related to the Deliverables or Information
are or will be and will remain the exclusive property of COMPANY and (ii) HCL
will have no right in or to the Deliverables or Information or any portion
thereof nor will it make any claim thereto.

d. Unless otherwise specified in an Attachment, HCL shall mark all Deliverables,
including copies, as "COMPANY Confidential" and include the following copyright
notice: "Copyright [year], MAPICS Inc. All rights reserved.".

15.2 Cooperation. HCL will reasonably assist COMPANY in securing, maintaining
and defending any intellectual property rights related to Deliverables. In doing
so, HCL agrees to reasonably assist in the execution of copyright assignment
documents and any other intellectual property assignment documents needed to
properly confirm the intellectual property rights of COMPANY. In that regard,
HCL shall have each of its employees assigned to a Project execute the Recipient
agreement of Exhibit D.

15.3. HCL will indemnify, hold harmless, and defend the MAPICS from and against
any and all liabilities, damages, losses, costs and expenses (including but not
limited to reasonable fees of attorneys and other professionals) based upon a
claim that any Deliverables or other materials prepared by or for HCL infringed
any copyright, patent, trademark, or incorporated any misappropriated trade
secret of any third party, unless such claim or liability arises from unaltered
Company originated material and detailed specifications and provided that
COMPANY: (i) promptly notifies HCL of the claim, and (ii) provides HCL with all
reasonable information and assistance, at HCL's expense, to defend or settle
such a claim. HCL shall not settle any claim, without COMPANY's prior written
consent if such settlement: (i) would alter, impair or reduce the scope of
COMPANY's intellectual property rights, (ii) would otherwise limit the COMPANY's
exercise of its rights pursuant to this Agreement, (iii) or would require
COMPANY to pay any compensation or to assume any obligations including the
license of its intellectual property rights.

15.4. If COMPANY's use of an HCL prepared Deliverable is enjoined due to any
claim of infringement or misappropriation, as limited by section 15.3 , HCL
shall either secure for COMPANY the right to continue using the Deliverable
without restriction or provide COMPANY with a functional equivalent modified or
replacement product so as to make it non-infringing and unrestricted. If neither
of the forgoing alternatives are available, and a permanent injunction is
issued, then COMPANY may terminate any obligation it owes under this Agreement
or the applicable SOW, but only to the extent necessary to avoid infringement or
misappropriation, and HCL shall refund to

                                       14

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

COMPANY, the dollar amount of fees paid for the Deliverable which is now
permanently enjoined.

16.0 ADDITIONAL INDEMNITY

16.1 HCL agrees to defend, indemnify, and hold MAPICS harmless from and against
any and all claims, awards or judgments which may be rendered against MAPICS
arising from (a) any material breach by HCL to this Agreement; (b) any claim,
which if true, would represent a material breach of any representation or
warranty made by HCL to this Agreement; or (c) any negligence or willful
misconduct by HCL or their agents or subcontractors. HCL shall have the right
with the approval of MAPICS, which shall not be unreasonably withheld, to fully
settle any such claims under terms and conditions of HCL's own selection which
are not in conflict with the terms and conditions provided in this Agreement.
HCL agrees to reimburse MAPICS for all of the costs and expenses (including
reasonable attorneys fees) incurred by MAPICS in satisfying any settlement award
or judgment resulting from a claim against MAPICS arising from the conduct of
HCL as specified in subparagraphs (a) through (c) above. NOTWITHSTANDING
ANYTHING TO THE CONTRARY, ACCEPTANCE BY COMPANY AND EXPIRATION OF THE 60 DAY
WARRANTY PROVIDED UNDER SECTION 8.1 OF THIS AGREEMENT , FOR EACH AFFECTED
DELIVERABLE , SHALL BAR ANY AND ALL CLAIMS THAT SUCH DELIVERABLE IS IN ANY WAY
DEFECTIVE.

17.0 GENERAL PROVISIONS

17.1 Binding Nature and Assignment. This Agreement shall be binding on the
Parties hereto and their respective successors (by merger, acquisition or
otherwise) and assigns, but, except as otherwise expressed, neither party may,
nor has the power to, assign this Agreement without the prior written consent of
the other.

17.2 Hiring of Employees. Neither party shall, during and for one year after the
termination of this Agreement, solicit any employee, consultant or agent of the
other party who works on a project covered by this Agreement to leave the other
party to work for the soliciting, offering or encouraging party.

17.3 Notices. Wherever under this Agreement one (1) party is required or
permitted to give written notice to the other, such notice shall be deemed given
the third day after its mailing by one (1) party, postage prepaid to the other
party addressed as follows:

In case of COMPANY:

To be provided

With copy to:

MAPICS, Inc.

                                       15

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

Attention:  General Counsel
1000 Windward Concourse Parkway
Alpharetta, Georgia  30005
Fax: 678-319-8949

In the case of HCL:

HCL Technologies
Attention: Chief Executive Officer
330, Potrero Avenue
Sunnyvale, CA 94085
Fax: 408-733-0482

Any writing which may be mailed pursuant to the foregoing may also be delivered
by hand or transmitted by telegraph, telex or telecopier and shall be effective
one day after having been sent to the proper address. Either party may from time
to time specify as its address for purposes of this Agreement any other address
upon giving ten (10) days written notice thereof to the other party.

17.4 Counterparts. This Agreement may be executed in several counterparts, all
of which taken together shall constitute one (1) single Agreement between the
Parties hereto.

17.5 Headings. The article and section headings and the table of contents used
herein are for reference and convenience only and shall not enter into the
interpretation hereof.

17.6 Relationship of Parties. HCL, in furnishing Services and Deliverables to
COMPANY hereunder, is acting only as an independent contractor. HCL does not
undertake by this Agreement or otherwise to perform any obligation of COMPANY,
whether regulatory or contractual, or to assume any responsibility for COMPANY's
business or operations. HCL has the sole right and obligation to supervise,
manage, perform or cause to be performed, all work to be performed by HCL
hereunder unless otherwise provided herein. HCL and its employees shall not be
entitled to any fringe benefits available to employees of COMPANY, and taxes are
not withheld from amounts due HCL. HCL shall be solely responsible for all
income, employment and other taxes, as well as any penalties, interest or other
assessments made by any taxing authority.

17.8 Severability. If any term or provision (other than a term or provision
relating to any payment obligation) of this Agreement or the application thereof
to any person or circumstances shall, to any extent, be held invalid or
unenforceable, the remainder of this Agreement or the application of such term
or provision to persons or circumstances

                                       16

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

other than those as to which it is invalid or unenforceable shall not be
affected thereby, and each term and provision of this Agreement shall be valid
and enforceable to the extent permitted by law.

17.9. EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR A LIMITATION
OF LIABILITY, DISCLAIMER OF WARRANTY OR EXCLUSION OF DAMAGES IS INTENDED BY THE
PARTIES TO BE SEVERABLE AND INDEPENDENT OF ANY OTHER SUCH PROVISION. FURTHER, IN
THE EVENT THAT ANY REMEDY HEREUNDER IS DETERMINED TO HAVE FAILED OF ITS
ESSENTIAL PURPOSE, ALL LIMITATIONS OF LIABILITIES AND EXCLUSIONS OF DAMAGES
SHALL REMAIN IN EFFECT.

17.10 Waiver. No delay or omission by either party hereto to exercise any right
or power hereunder shall impair such right or power or be construed to be a
waiver thereof. A waiver by either of the Parties hereto of any of the covenants
to be performed by the other or any breach thereof shall not be construed to be
a waiver of any succeeding breach thereof or of any other covenant herein
contained.

17.11 Survival of Provisions. The provisions of Articles 8.0, 9.0, 10.0, 14.0,
15.0, 16.0, 17.0, 18.0, and 19.0 of this Agreement will survive the expiration
or termination of this Agreement for any reason.

17.12 Media Releases. HCL may not issue any press release or otherwise disclose
the terms or existence of this relationship to any third party without the prior
written consent and approval of COMPANY. All announcements intended solely for
internal distribution at HCL, or any disclosure required by legal, accounting or
regulatory requirements beyond the reasonable control of shall be coordinated
with and approved by COMPANY prior to the release thereof. In the event of any
required disclosure by HCL pursuant to the securities laws or any other laws or
governmental regulations, HCL will (a) use its best efforts and exercise all
rights available to COMPANY or HCL to maintain the confidentiality of the
existence, terms and conditions of this Agreement, (b) inform COMPANY of any
requests for disclosure made pursuant to law or regulation prior to making any
such disclosure under this Section, and (c) allow COMPANY to contest such
request and, if applicable, participate in any resulting proceedings through
counsel of COMPANY's choosing and at COMPANY's expense. COMPANY shall not use
HCL's name in any press release or public statement (except as required by law)
without HCL's prior written consent.

17.13 No Third Party Beneficiary. Nothing in this Agreement may be relied upon
or shall benefit any party other than the Parties hereto.

17.14 Entire Agreement. This Agreement, including any Schedules, Exhibits, or
Project SOWs referred to herein, each of which is incorporated in this Agreement
for all purposes, constitutes the Entire Agreement between the Parties with
respect to the subject matter of this Agreement and there are no
representations, understandings or agreements relating to this Agreement which
are not fully expressed herein. This

                                       17

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

Agreement supersedes the Letter of Intent dated October 12, 2001 between the
parties. No change, waiver, or discharge hereof shall be valid unless in writing
and signed by an authorized representative of the party against which such
change, waiver, or discharge is sought to be enforced. Should the provisions of
this agreement conflict with any provision of a related NDA, Schedule, Exhibit
or Project Service Agreement, then the provisions of this Agreement shall
govern.

17.15 Each party warrants that it has full power to enter into and perform this
Agreement and the related Projects, and the person signing this Agreement and
the related Projects on either party's behalf has been duly authorized and
empowered to enter in such Agreement. HCL represents and warrants to COMPANY
that as of the Effective Date of this Agreement: (a) it is a corporation duly
organized, validly existing and in good standing under the laws of the country
of United States of America and India, (b) it has all requisite power and
authority to enter into and perform its obligations under this Agreement, and
there are no actions, suits or proceedings pending, or to the best of its
knowledge threatened, which may have a material adverse effect on its ability to
fulfill its obligations under this Agreement or on its operations, business
properties, assets or condition. Each party further acknowledges that it has
read this Agreement, understands it and agrees to be bound by it.

17.17 HCL may not assign, subcontract or otherwise transfer any of its rights or
obligations under this Agreement or any Project without MAPICS' prior written
consent. MAPICS may assign this Agreement (i) to any entity to which it
transfers substantially all of its assets or with which it is consolidated or
merged or (ii) to a corporation that owns a majority of its voting stock or of
which it owns a majority of the voting stock.

IN WITNESS WHEREOF, COMPANY and HCL have each caused this Agreement to be signed
and delivered by their duly authorized officers, all as of the date first set
forth above.

HCL TECHNOLOGIES LTD., for itself and
On behalf of
HCL TECHNOLOGIES AMERICA INC.               MAPICS, Inc.

---------------------------                 ---------------------------

By:                                         By:
    ---------------------                       -----------------------

Title:                                      Title:
       ------------------                         ---------------------

Date:                                       Date:
       ------------------                         ---------------------

                                       18

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES
                                    EXHIBIT A

                                  FEE SCHEDULE
                                  ------------

------------------------------------------------------------------------------
               COMPANY HCL Technology Center - Rate Structure
------------------------------------------------------------------------------
Engineering Cost
------------------------------------------------------------------------------
Blended Offshore Rates   All positions & Skill Levels   $18 per hour
------------------------------------------------------------------------------
Blended Onsite Rates     All positions & Skill Levels   $50 per hour
------------------------------------------------------------------------------
Travel
------------------------------------------------------------------------------
         Reasonable travel (but not lodging      As Actuals in accordance with
         or boarding/meal expense) by HCL        MAPICS policies.
         offshore team to Onsite base location
------------------------------------------------------------------------------
         Reasonable travel, boarding/meal        As Actuals in accordance with
         & lodging expenses for travel by HCL    MAPICS policies.
         to locations outside of their Onsite
         base location
------------------------------------------------------------------------------

                                       19

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                                    EXHIBIT B

                          STAFFING REQUIREMENT FORECAST
                          -----------------------------

Staffing Forecast for the COMPANY HCL Technology Center

Staff Category             Project 1   Project 2   Project 3
--------------             ---------   ---------   ---------
Programmers
Project Leaders
Project/Facility Manager

LIST OF TEAM MEMBERS AS OF THE EFFECTIVE DATE

     HCL to provide a list of named On-site and Offshore team members devoted to
MAPICS Projects planned as of the effective date.

                                       20

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                                    EXHIBIT C

                                COMPANY SOFTWARE
                                ----------------

        SOFTWARE                     VERSION                   PATCHES/SP

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

                                To be provided by

                                    Company

                                       21

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                                    EXHIBIT D
                                    ---------

              AGREEMENT REGARDING COMPANY CONFIDENTIAL INFORMATION
              ----------------------------------------------------

1.   HCL is and may in the future be in possession of certain Confidential
     Information of MAPICS, Inc. ("COMPANY") which HCL has received pursuant to
     an Offshore Development Services Agreement between HCL and Company dated
     November   , 2001 (the "Agreement").
              --

2.   To further the purposes of the Agreement and in consideration of the
     disclosure to Recipient of "Confidential Information" of COMPANY, Recipient
     agrees to comply with the terms hereof.

3.   "Confidential Information" as used in this Agreement shall mean any and all
     technical and non-technical information including patent, trade secret, and
     proprietary information, techniques, sketches, drawings, models,
     inventions, know-how, processes, apparatus, equipment, algorithms, software
     programs, software source documents, and formulae related to the current,
     future and proposed products and services of COMPANY, or its affiliates,
     and includes, without limitation, its respective information concerning
     research, experimental work, development, design details and
     specifications, engineering, financial information, procurement
     requirements, purchasing manufacturing, customer lists, business forecasts,
     sales and merchandising and marketing plans and information.

     Exceptions; Notwithstanding the other provisions of this Agreement, nothing
     ----------
     received by HCL or COMPANY shall be considered to be the Confidential
     Information of COMPANY or HCL if:

     a) The information has been published or is otherwise readily available to
     the public by means other than the breach of this Agreement. b) The
     information has been independently developed by or for HCL or COMPANY prior
     to its first receipt from the other party, as indicated in files existing
     at the time of initial disclosure and disclosed to COMPANY or HCL at that
     time. c) The information disclosed by COMPANY or HCL to a third party
     intentionally, without restrictions on disclosure

4.   Recipient agrees not to use the Confidential Information for any purpose
     except for the specific purposes which COMPANY or HCL authorize in writing.
     Recipient agrees not to disclose the Confidential Information to any person
     at any time except to employees of COMPANY or HCL and to other employees or
     subcontractors of COMPANY or HCL who are parties to an agreement in this
     form. Recipient agrees to use his or her best efforts to prevent any
     unauthorized use or disclosure of the Confidential Information, and to
     promptly notify COMPANY or HCL of any such unauthorized use of which
     Recipient learns.

                                       22

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

5.   All materials, including without limitation, Confidential Information and
     other programs, recorded information, documents, drawings, models,
     apparatus, sketches, designs, and lists furnished to Recipient by COMPANY
     or HCL are the property of COMPANY or HCL, as applicable, will remain the
     property of COMPANY or HCL, as applicable, and will be returned to the
     providing party at the providing party's request, together with any copies
     or modifications thereof.

6.   Recipient acknowledges that COMPANY is a third-party beneficiary of this
     Agreement, and that unauthorized use or disclosure of the Confidential
     Information will result in irreparable and continuing damage to COMPANY for
     which there will be no adequate remedy at law. If Recipient fails to comply
     with the terms of this Agreement, COMPANY shall be entitled to equitable
     relief to protect its interests, including but not limited to injunctive
     relief, in addition to any other rights and remedies provided by law.

7.   This Agreement will be governed in all respects by the laws of the State of
     Georgia. If any provision of this Agreement is held to be invalid, the
     parties agree that such invalidity will not affect the validity of the
     remaining portions of this Agreement, and agree to substitute of the
     invalid provision. Recipient will not assign or transfer any rights or
     obligations under this Agreement without the prior written consent of
     COMPANY or HCL. This Agreement contains the entire understanding of the
     parties regarding the matters set forth herein. This Agreement may be
     modified only by a writing signed by all parties. The waiver by COMPANY or
     HCL of a breach of any provision of this Agreement by Recipient will not
     operate or be interpreted as a waiver of any other or subsequent breach by
     Recipient.

     All Deliverables produced by Recipient in connection with services provided
     under COMPANY Projects will be deemed to be works made for COMPANY for
     hire, being works specially ordered or commissioned by COMPANY;
     accordingly, COMPANY will be deemed to be their author and own all right,
     title and interest in and to them including, without limitation, all
     copyright, moral rights and intellectual property rights in all countries.
     Recipient hereby assigns to COMPANY in perpetuity the copyrights and all
     other intellectual property rights in any Deliverables whose rights COMPANY
     does not own by virtue of the foregoing provision. Upon the request of
     COMPANY, Recipient will execute instruments of specific assignment to
     either COMPANY or a nominee of COMPANY

     Every invention, discovery or improvement conceived, made or reduced to
     practice by Recipient in the course of creating Deliverables or performing
     Services for COMPANY hereunder ("Inventions"), and all intellectual
     property rights in them, will be the property of COMPANY. Recipient will
     disclose promptly, and will assign to COMPANY free from any obligation to
     Recipient, all of Recipient's right, title and interest in and to all
     Inventions and will do all things

                                       23

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[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

     deemed by COMPANY to be necessary or appropriate (at COMPANY' expense) to
     secure patent protection or other similar rights in COMPANY' name in the
     United States and other countries.

8.   The effective date of this Agreement is           . Recipients' obligations
                                             ----------
     under this Agreement shall continue indefinitely unless modified in writing
     by an authorized representative of Company.

Recipient:
              ----------------------------------------------------------

Signature:
              ----------------------------------------------------------
Printed Name:
              ----------------------------------------------------------
Title:
              ----------------------------------------------------------
Address:
              ----------------------------------------------------------

                                       24

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                                    EXHIBIT E
                                    ---------

                       OPERATING ENVIRONMENT CONFIGURATION
                       -----------------------------------

To be provided by Company

                                       25

<PAGE>

[LOGO] MAPICS                                            [LOGO] HCL TECHNOLOGIES

                                    EXHIBIT F

                             EXAMPLE CONTENT OF SOW
                             ----------------------

Terms and conditions of the Technology Center Agreement are incorporated by
reference. In the event of a conflict between this SOW and the Technology Center
Agreement, the Technology Center Agreement shall control.

                                       SOW

                                     Between

COMPANY

                                       and

                                       HCL

Introduction
Scope of Work
   Within Scope
   Out of Scope
Assumptions
Deliverables
   From HCL to COMPANY
COMPANY Software
Specifications
Acceptance Criteria
Project Management
   Responsibilities
      Of HCL
      Of COMPANY
   Staffing (names provided)
   Communication between HCL & COMPANY
   Status Reports
   Problem Resolution Procedure
   Change Request Procedure
   Risk Management
Project Schedule
Effort Estimate
Service Levels or Other Productivity Commitments

                                       26<PAGE>

                                                                    EXHIBIT 10.2

                              AMENDED AND RESTATED
                            DATASTREAM SYSTEMS, INC.
                         STOCK OPTION PLAN FOR DIRECTORS
                (as amended and restated through April 10, 2002)

     1.   Purpose. The purpose of this Stock Option Plan for Directors (the
"Plan") of Datastream Systems, Inc. (the "Company"), a Delaware corporation, is
to encourage stock ownership by nonemployee directors ("Directors" or a
"Director") by providing them a means to acquire a proprietary interest in the
Company, thereby advancing the interests of the Company by encouraging and
enabling the acquisition of its stock by Directors whose judgment and ability
are relied upon by the Company for the attainment of its long term growth and
development. Accordingly, the Plan is intended to promote a close identity of
interests among the Company, the Directors and its stockholders, as well as to
provide a means to attract and retain well-qualified Directors.

     2.   Effective Date and Term of Plan. The Plan shall become effective as of
February 7, 1995, subject, however, to the subsequent approval of the Plan by
the Company's stockholders. The Plan shall remain in effect for ten years from
February 7, 1995, or until earlier termination by the Board of Directors of the
Company (the "Board"), whichever occurs first. The Plan was amended and restated
as of April 12, 1996, was amended on March 13, 1998 and March 12, 1999 was
amended and restated on April 16, 1999 and was again amended and restated on
April 10, 2002.

     3.   Stock Subject to the Plan. There are authorized for issuance or
delivery upon the exercise of options to be granted from time to time under the
Plan an aggregate of 200,000 shares of the Company's common stock, $.01 par
value ("Common Stock"), subject to adjustment as provided hereinafter in
Section 8. Such shares may be, as a whole or in part, authorized but unissued
shares, whether now or hereafter authorized, or issued shares which have been
reacquired by the Company. If any option issued under this Plan shall expire,
terminate or be cancelled for any reason without having been exercised in full,
the shares of Common Stock which have not been purchased thereunder shall again
become available for the purposes of this Plan.

     4.   Plan Administration:

          (a) The Plan shall be administered by the Compensation Committee (the
     "Committee"), which shall consist of at least two Directors appointed by
     the Board.

          (b) The Committee shall have full and final authority to interpret the
     Plan, adopt, amend and rescind rules and regulations relating to the Plan,
     and make all other determinations and take all other actions necessary and
     advisable for the administration of the Plan.

          (c) Decisions and determinations of the Committee on all matters
     relating to the Plan shall be in its sole discretion and shall be
     conclusive. No member of the Committee shall be liable for any action taken
     or decision made in good faith relating to this Plan or any grant
     hereunder.

          (d) An administrator of the Plan (the "Administrator") may from time
     to time be appointed by the Committee. If appointed, the Administrator
     shall be responsible for the general administration of the Plan under the
     policy guidance of the Committee. The Administrator shall be in the employ
     of the Company, and shall be compensated for services and expenses by the
     Company according to its normal employment policies without special or
     additional compensation, other than reimbursement of expenses, if any, for
     his or her services as the Administrator.

     5.   [Reserved.]

     6.   Terms and Conditions of "Formula" Stock Option Awards. Each Director
shall receive a non-qualified stock option in accordance with the terms and
conditions of this Section 6 and Section 7.

          (a) Initial Grants Upon Appointment to the Board of Directors. Each
     person who is first elected or appointed to serve as a Director following
     the effective date of the Company's initial public offering shall be
     granted a non-qualified stock option as of the first business day following
     the Director's election or appointment to purchase 9,000 shares of Common
     Stock at an exercise price equal to the then Fair Market Value (as defined
     in Section 6(d)) per share of Common Stock.

          (b) Subsequent Grants During Tenure as a Director. Each Director shall
     be granted, as of the first business day of each fiscal year of the Company
     following his or her first election or appointment to the board of
     directors, a non-qualified stock option to purchase 4,000 shares of Common
     Stock, each at an exercise price equal to the then Fair Market Value (as
     defined in Section 6(d)) per share of Common Stock.

<PAGE>

          (c) Conditions to Grants. Options awarded pursuant to this Section 6
     shall be subject to such additional terms as set forth in a non-qualified
     stock option agreement as approved by the Committee and incorporated herein
     by reference.

          (d) Fair Market Value. "Fair Market Value" with regard to any date
     means the closing price at which a share of Common Stock shall have been
     sold on that date as reported by the NASDAQ National Market (or, if
     applicable, as reported by a national securities exchange selected by the
     Committee on which the shares of Common Stock are then actively traded) and
     published in The Wall Street Journal. If at the time of the determination
     of Fair Market Value shares of Common Stock are not actively traded on any
     market described above, Fair Market Value means the fair market value of a
     share of Common Stock as determined by the Committee taking into account
     such facts and circumstances deemed to be material by the Committee to the
     value of the Common Stock in the hands of the Director.

     7.   General Terms and Conditions of Options. Options awarded under
Section 6 shall be subject to the following additional terms and conditions.

          (a) Term and Exercise of Option. Options may be exercised only by
     written notice to the Company. Payment for all shares of Common Stock
     purchased pursuant to exercise of an option shall be made (i) in cash; (ii)
     by delivery to the Company of a number of shares of Common Stock which have
     been beneficially owned by the Director for at least six (6) months prior
     to the date of exercise having an aggregate Fair Market Value of not less
     than the product of the exercise price multiplied by the number of shares
     the participant intends to purchase upon exercise of the option on the date
     of delivery; or (iii) in a cashless exercise through a broker. Payment
     shall be made at the time that the option or any part thereof is exercised,
     and no shares shall be issued or delivered upon exercise of an option until
     full payment has been made by the participant. No option granted under the
     Plan may be exercised before the expiration of the fiscal year for which it
     was granted; provided, however, that any option granted under the Plan
     shall become immediately exercisable upon the retirement of the Director
     because of age, death or disability. No option granted under the Plan shall
     be exercisable after the expiration of ten (10) years from the date upon
     which it is granted. Each option shall be subject to termination before its
     date of expiration as provided in Section 7(b).

          (b) Death of Director. Any option granted to a Director and
     outstanding on the date of his or her death may be exercised by the
     administrator of such Director's estate, the executor under his or her
     will, or the person or persons to whom the option shall have been validly
     transferred by such executor or administrator pursuant to the will or laws
     of intestate succession, but not beyond the first to occur of (i) the first
     anniversary of the Director's death, or (ii) the specified expiration date
     of the option; provided, however, that an option that is not exercised
     prior to the first anniversary of the Director's death shall be deemed
     exercised on the first anniversary of the date of death to the extent the
     then aggregate Fair Market Value of the shares subject to the option
     exceeds the aggregate Option Exercise Price and payment of such exercise
     price shall be effected by withholding a number of shares of Common Stock
     otherwise issuable pursuant to the option the Fair Market Value of which on
     such anniversary is equal to the exercise price. If the Fair Market Value
     of the Stock on the first anniversary of the Director's death equals or is
     less than the option exercise price, then the option shall be deemed to
     have expired unexercised.

     8.   Changes in Capitalization. If the outstanding shares of Common Stock
are increased, decreased or exchanged for a different number or kind of shares
or other securities, or if additional shares of other property (other than
ordinary cash dividends) are distributed with respect to such shares of Common
Stock or other securities, through merger, consolidation, sale of all or
substantially all of the assets of the Company, reorganization,
recapitalization, reclassification, dividend, stock split, reverse stock split,
spin-off, split-off or other distribution with respect to such shares of Common
Stock, or other securities, an appropriate and proportionate adjustment shall be
made in (i) the maximum number and kind of shares reserved for issuance under
the Plan, (ii) the number and kind of shares or other securities subject to then
outstanding options under the Plan, (iii) the price for each share subject to
any then outstanding options under the Plan and (iv) the number of shares
underlying stock options granted pursuant to Sections 6(a) and 6(b). No
fractional shares will be issued under the Plan on account of any such
adjustments. Any adjustment pursuant to this Section 8 shall provide for the
elimination without payment therefor of any fractional shares.

     9.   Limitation of Rights:

          (a) No Right to Continue as a Director. Neither the Plan, nor the
     granting of an option, nor any other action taken pursuant to the Plan,
     shall constitute evidence of any agreement or understanding, express or
     implied, that the Company will retain a Director as a director for any
     period of time, or at any particular rate of compensation.

          (b) No Stockholders' Rights for Options. The holder of an option
     granted under the Plan shall have no rights as a stockholder with respect
     to the shares covered by his or her options until the date of the issuance
     to such holder of a stock certificate therefor, and no adjustment will be
     made for dividends or other rights for which the record date is prior to
     the date such certificate is issued.

                                     - 2 -

<PAGE>

          (c) No Right to Participate as an Employee Director. A Director's
     right to participate in the Plan shall automatically terminate if and when
     a Director becomes an employee of the Company.

     10.  Transferability:

          (a) Options are not transferable other than by will or the laws of
     intestate succession. No transfer by will or by the laws of intestate
     succession shall be effective to bind the Company unless the Committee
     shall have been furnished with a copy of the deceased participant's will or
     such other evidence as the Committee may deem necessary to establish the
     validity of the transfer.

          (b) Only a Director, or in the event of disability, his or her
     guardian, or in the event of death, his or her legal representative or
     beneficiary, may exercise options and receive deliveries of shares.

          (c) Notwithstanding (a) and (b) of this Section 10, a Director may
     assign all or any portion of a non-qualified stock option granted to him to
     (i) the Director's child, stepchild, grandchild, parent, stepparent,
     grandparent, spouse, sibling, mother-in-law, father-in-law, son-in-law,
     daughter-in-law, brother-in-law, sister-in-law, niece or nephew, including
     adoptive relationships, a former spouse of the Director or any person
     sharing the Director's household that is not a tenant or employee of the
     Director; (ii) any entity in which the persons included in (i) (or the
     Director) own more than 50 percent of the voting interests; (iii) trusts in
     which any of the persons included in (i) have more than a fifty percent
     beneficial interest; and (iv) foundations in which the persons in (i) (or
     the Director) control the management of assets, as may be permitted under
     Rule 16b-3 of the Exchange Act of 1934, as in effect from time to time. In
     that event, the assignee will be entitled to all of the rights of the
     Director with respect to the assigned portion of such non-qualified option,
     and such non-qualified option will continue to be subject to all of the
     terms and conditions that governed the non-qualified option during the
     period that it was held by the Director; provided, however, that such
     assignee may not further assign the non-qualified option except by will or
     by the laws of descent and distribution. Any such assignment will be
     permitted only if made by gift, pursuant to a domestic relations order, or
     in exchange for an interest in an entity of which more than 50 percent of
     the voting interests are held by the persons included in (i). Additionally,
     in order for an assignment by a Director to be effective, (i) at least 30
     days prior to the date of assignment, the Director must notify the Company
     in writing of the date of the assignment, the non-qualified option or
     portion thereof to be assigned and the name, address, telephone number and
     social security or employer identification number of the assignee, (ii) at
     the time of assignment, the Director must execute an appropriate written
     agreement that the Company provides to evidence the assignment and to agree
     to remit any applicable withholding the Company may require and (iii) at
     the time of assignment, the assignee pursuant to a written agreement that
     the Company provides must agree to be bound by the same terms and
     conditions that governed the non-qualified option during the period it was
     held by the Director.

          (d) A Director, his transferee upon his death and his permitted
     assignee may not transfer any of the Common Stock acquired pursuant to the
     exercise of an Option until six months from the date of grant of the
     Option.

     11.  Amendment, Modification and Termination. The Board at any time may
terminate and in any respect amend or modify the Plan; provided, however, that
no such action by the Board, without approval of the Company's stockholders, may
(i) increase the total number of shares of Common Stock available under the Plan
in the aggregate (except as otherwise provided in Section 8 above), (ii) extend
the period during which any option may be exercised, (iii) extend the term of
the Plan, (iv) change any option exercise price or (v) alter the class of
persons eligible to receive options. No amendment, modification or termination
of the Plan shall in any manner adversely affect the rights of any Director with
respect to an option previously granted. Notwithstanding any other provision of
this Plan, the provisions of Section 6 may not be amended more than once every
six months, other than to conform it with changes in the Internal Revenue Code
of 1986, as amended, the Employee Retirement Income Security Act of 1974, or any
rules under either of the foregoing.

     12.  Notice. Any written notice to the Company required by any of the
provisions of the Plan shall be addressed to the Corporate Secretary of the
Company and shall become effective when it is received.

     13.  Restrictions on Transfer of Non-Qualified Option and Delivery and Sale
of Shares; Legends. Each option is subject to the condition that if at any time
the Committee, in its discretion, shall determine that the listing, registration
or qualification of the shares covered by such option upon any securities
exchange or under any state or federal laws necessary or desirable as a
condition of or in connection with the granting of such option, the assignment
of such option or the purchase or delivery of shares thereunder, the delivery of
any or all shares pursuant to such option may be withheld unless and until such
listing, registration or qualification shall have been effected. If a
registration statement is not in effect under the Securities Act of 1933 or any
applicable state securities laws with respect to the shares of Common Stock
purchasable or otherwise deliverable under options then outstanding, the
Committee may require, as a condition of assignment or exercise of any option or
as a condition to any other delivery of Common Stock pursuant to an option, that
the Director represent, in writing, that the shares received pursuant to the
option are being acquired for investment and not with a view to distribution and
agree that the shares will not be disposed of except pursuant to an effective
registration statement, unless the Company shall have received

                                     - 3 -

<PAGE>

an opinion of counsel that such disposition is exempt from such requirement
under the Securities Act of 1933 and any applicable state securities laws. The
Company may include on certificates representing shares issued pursuant to an
option such legends referring to the foregoing representations or restrictions
or any other applicable restrictions on resale as the Company, in its
discretion, shall deem appropriate.

     14.  Non-alienation of Benefits. Other than as specifically permitted in
Section 10, no benefit under the Plan shall be subject in any manner to
anticipation, alienation, sale, transfer, assignment, pledge, encumbrance or
charge; and any attempt to do so other than as specifically permitted thereunder
shall be void. No such benefit shall, prior to receipt, be in any manner liable
for or subject to the debts, contracts, liabilities, engagements or torts of the
recipient.

                                      - 4 -

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