Document:

exv10w4w1

 

Exhibit 10.4.1

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

FIRST AMENDMENT TO LEASE

     THIS FIRST AMENDMENT TO LEASE (“First Amendment”) is dated as of September 26, 2006, by and
between JZM LLG, a California Limited Liability Corporation (“Landlord”), and LIVEWORLD, INC, a
Delaware Corporation (“Tenant”).

RECITALS

     WHEREAS, Landlord and Tenant entered into that certain office building Lease dated June 9,
2006 (the “Lease”) whereby Landlord leased to Tenant that certain premises (“Premises”) identified
as Suite 101, as more particularly described in the Lease, in the building located at 4340 Stevens
Creek Boulevard, San Jose, California (the “Building”).

     WHEREAS, Tenant has requested an Expansion of Premises, and the Landlord has agreed to
accommodate the request. Both parties agree to amend the Lease with terms and conditions set forth
hereinafter.

     NOW, THEREFORE, in consideration of the above Recitals and the mutual covenants and agreements
contained herein, and for other good and valuable consideration, the receipt and sufficiency
of-which are hereby acknowledged, Landlord and Tenant agree as follows:

	1.	 	Expansion Premises. Effective as of November 1, 2006, or such later date as provided
herein, (the “Expansion Premises Commencement Date”), the Premises shall be expanded to
include four hundred twenty-two (422) rentable square feet of space in the Building, generally
identified as Suite 105 and depicted on the floor plan attached hereto as Exhibit A
(the “Expansion Premises”). From and after the Expansion Premises Commencement Date, until
the expiration of the Term, the term “Premises” as used in the Lease shall mean the existing
Premises and the Expansion Premises, collectively for a total of two thousand five hundred
sixty-four (2,564) rentable square feet. If Landlord fails for any reason to deliver
possession of the Expansion Premises on November 1, 2006 Landlord shall not be liable to
Tenant for any direct or consequential losses resulting to Tenant from the delay, and the
Lease shall not terminate.

	2.	 	Condition of Expansion Premises. Tenant accepts the Substitution Premises in its
current “as-is” condition. Notwithstanding the foregoing, Landlord agrees to provide tenant
improvements as shown on the mutually agreed upon floor plan attached as Exhibit A, prior to
delivering the suite to Tenant All work will be done using building-standard materials.

	3.	 	Base Rent. From the date hereof through and including October 31, 2006, Tenant shall
continue to pay Landlord the monthly installment of Base Rent for the Premises as more
particularly set forth in the Lease. Commencing as of the Expansion Premises Commencement
Date, through and including the Expiration Date as set forth in the Lease, Tenant shall pay to
Landlord the following monthly installments of Base Rent for the Premises on the first day of
each calendar month, without abatement, deduction, claim, offset, prior notice or demand:

 

 

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November 1, 2006 through October 31, 2007 $[***] per month

November 1, 2007 through October 31, 2008 $[***] per month

November 1, 2008 through October 31, 2009 $[***] per month

	4.	 	Tenants Pro-Rata Share. As of the Expansion Premises Commencement Date, the Tenant’s
proportionate share as defined in the Basic Lease Information section will change to:

Total Rentable area of the Project: 135,623 rentable square feet;

Total Rentable area of the Building: 58,593 rentable square feet;

Area of Premises: 2,564 rentable square feet

Tenant’s Project Percentage: 1.891%

Tenant’s Building Percentage: 4.376%

	5.	 	Security Deposit. Tenant shall increase existing Security Deposit to equal $[***].

	6.	 	Ratification of Lease. The Lease, as modified by this Amendment, remains in full
force and effect, and Landlord and Tenant hereby ratify the same. All references in this
Amendment or in die Lease to the “Lease” shall mean the Lease as amended hereby. This
Amendment shall be binding upon and inure to the benefit to tine parties and their respective
successors and assigns.

	7.	 	Entire Agreement. This Amendment sets forth the entire agreement between the parties
with respect to the matters set form herein. There have been no additional oral or written
representations or agreements. Under no circumstances shall Tenant be entitled to any Rent
abatement, improvement allowance, leasehold improvements, or other work to the Premises or any
similar economic incentives that may have been provided to the Tenant in connection with
entering into the Lease, unless! specifically set forth in this Amendment

	8.	 	Brokers. Tenant hereby agrees to indemnify and hold Landlord harmless from all
claims of any real estate brokers who may have represented Tenant in connection with this
Amendment.

	9.	 	Reaffirmation of Lease. Except as herein modified or amended, the provisions,
conditions and terms of the Lease shall remain unchanged and in foil force and effect. In
case of any inconsistency between the provisions of the Lease and this Amendment, the
provisions of this Amendment shall govern and control.

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

     IN WITNESS WHEREOF, Landlord and Tenant have entered into and executed this Amendment as of
the date first above written.

	 	 	 	 	 	 	 	 	 
	TENANT:	 	 	 	LANDLORD:
	 
	 	 	 	 	 	 	 	 
	LIVEWORD INC., a Delaware Corporation	 	 	 	JZM LLC, a California Limited Liability Corporation
	 
	 	 	 	 	 	 	 	 
	By:

	 	/s/ A. Oliver 	 	 	 	By:	 	/s/ Thomas G. Keane 
	 

	 	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Name:
	 	A. Oliver 	 	 	 	Name:	 	Thomas G. Keane
	 

	 	 	 	 	 	 	 	VP of Leasing Operations
	 
	 	 	 	 	 	 	 	 
	Title:
	 	Director of Operations 	 	 	 	 	 	 
	 

	 	 

	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Date:

	 	10/11/06 	 	 	 	Date:	 	10/19/06 
	 

	 	 
	 	 	 	 	 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

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PURSUANT TO A REQUEST FOR CONFIDENTIAL

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EXHIBIT A

Expansion Premises

4340 Stevens Greek Blvd., Suite 105

Approximately 422 Rentable Square Feet

Tenant Improvements in Expansion Premises:

	A.	 	Demo approximately 4’ of demising wall to allow access between Suites 101 and 105.

	 
	B.	 	Construct one (1) office with entry door and 24” sidelight
	 
	C.	 	Install carpet throughout Suite 105 to match existing carpet in Suite 101.exv10w5

 

Exhibit 10.5

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

LICENSE AND SERVICE AGREEMENT

     THIS LICENSE AND SERVICE AGREEMENT (“Agreement”), by and among CARLYLE MARKET POST TOWER,
L.P., a Delaware limited partnership (“Licensor”), CARLYLE MARKET POST TOWER MMR, L.P., a Delaware
limited partnership (“Company”), and LIVEWORLD, INC., a California corporation (“Customer”) is
entered into as July 1st, 2004.

     1. INTRODUCTION

     Licensor operates the Data Center and has agreed to provide the License Services to Customer
in accordance with Section 2 of this Agreement. Company has agreed to provide the Company Services
to Customer at the Data Center in accordance with Section 3 of this Agreement. Customer has agreed
to pay the Service Fees to Licensor and/or Company and to comply with the terms of this Agreement.
The License aid Service Provisions Addendum and any other documents executed by Licensor and/or
Company and Customer in connection with this Agreement, as may be amended from time to time, are
made part of this Agreement. All capitalized terms are defined in Section 13 of this Agreement.

     2. LICENSE SERVICES

          2.1 General. Licensor shall provide License Services to Customer subject to and in
accordance with the provisions of this Agreement.

          2.2 Term; Service Fees. The Term of this Agreement with respect to any particular
License Service, and the Service Fees for that Service, shall be as indicated on the applicable
License and Service Provisions Addendum signed by Customer and Licensor. The Term for such
Services may be extended as agreed to by Licensor and Customer. If Licensor and Customer fail to
execute a new License and Service Provisions Addendum after the expiration of a Term, this
Agreement shall remain in effect on a month-to-month basis and Licensor may, in its sole
discretion, increase the License Service Fees or terminate this Agreement upon ten (10) days prior
written notice.

          2.3 Payment. Licensor shall invoice all Service Fees for License Services monthly in
advance, and Customer shall pay all amounts duo on the first day of each month, or as otherwise
indicated on the invoice. If Service Fees are not paid within ten (10) days from the date due, (a)
a late fee of [***]% of the overdue amount shall be due and payable by Customer and (b) such
overdue amount will accrue interest from [***] days after the due date to the date of payment, at
the rate specified in the License and Service Provisions Addendum, or if not specified, at the
standard late interest rate charged by Licensor, and (c) Customer shall reimburse Licensor for

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

all of its attorneys’ fees and costs. All payments to Licensor are exclusive of all
applicable taxes, fees or levies whatsoever, now or in the future imposed on the transaction or the
delivery of License Services, all of which Customer shall pay in full as invoiced by Licensor.

          2.4 Payment Due Upon Execution. The following sums (see Section 7 of the Addendum)
shall be due and payable by Customer to Licensor upon Customer’s execution of this Agreement and
shall he sent with Customer’s executed copies of this Agreement to Licensor: (a) any Non-Recurring
Fees set forth in Section 5 of the Addendum; (b) the first and last months’ Monthly License Fees as
set forth in Section 5 of the Addendum; and (c) a Security Deposit in the amount set forth in
Section 6 of the Addendum.

     3. COMPANY SERVICES

          3.1 General. Company shall provide Company Services to Customer subject to and in
accordance with the provisions of this Agreement

          3.2 Term; Service Fees. The Term of this Agreement with respect to any particular
Company Service, and the Service Fees for that Service, shall be as indicated on the applicable
License and Service Provisions Addendum signed by Customer and Company; provided that the term of
this Agreement for Company Services shall not extend beyond the Term for License Services. The
Term for Company Services may be extended as agreed to by Company and Customer. If Company and
Customer fail to execute a new License and Service Provisions Addendum after the expiration of a
Term, this Agreement shall remain in effect on a month-to-month basis and Company may, in its sole
discretion, increase the Company Service Fees or terminate this Agreement upon ten (10) days prior
written notice.

          3.3 Payment. Company shall invoice all Service Fees for Company Services monthly in
advance, and Customer shall pay all amounts due on the first day of each month, or as otherwise
indicated on the invoice. If Service Fees are not paid within ten (10) days from the date due, (a)
a late fee of [***] of the overdue amount shall be due and payable by Customer and (b) such overdue
amount will accrue interest from [***] days after the due date to the date of payment, at the rate
specified in the License and Service Provisions Addendum, or if not specified, at the standard late
interest rate charged by Licensor, and (c) Customer shall reimburse Company for all of its
attorneys’ fees and costs. All payments to Company are exclusive of all applicable taxes, fees or
levies whatsoever, now or in the future imposed on the transaction or the delivery of Company
Services all of which Customer shall pay in foil as invoiced by Company.

          3.4 Payment Due Upon Execution. Any Non-Recurring Charges for Services set forth in
Section 8 of the Addendum shall be due and payable by Customer to Company upon

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PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

Customer’s execution of this Agreement and shall he sent with Customer’s executed copies of
this Agreement to Licensor.

     4. CUSTOMER EQUIPMENT

          4.1 Installation. After obtaining authorization from Licensor, Customer may install
Customer Equipment, in the Customer Area specified for Customer as provided in the License and
Service Provisions Addendum or as otherwise Specified by Licensor. Customer agrees to provide
Licensor, from time to time, with a list of Customer Equipment and its estimated market value, and
to install and operate the Customer Equipment, including interconnections, cabling and conduit,
only in the locations and as otherwise specified on the applicable License and Service Provisions
Addendum and in accordance with this Agreement.

          4.2 Access and Use. The Customer Area shall only be accessed in accordance with
Licensor’s security and access policies and rules. Licensor shall have the right, but not the
obligation, to restrict access to those representatives of Customer who are specified in writing by
Customer. Customer shall have no license to access, use, operate or store Customer Equipment
(including, without limitation, conduits and cabling) in any location other than, as specified in
the Customer Area, or as otherwise approved by Licensor. Licensor and Company shall have access to
the Customer Area in order to perform Services, maintenance or repairs, to make alterations, and to
show and inspect the Customer Area. Licensor may modify or suspend License Services as necessary
to comply with any law or regulation or Licensor policy, as reasonably determined by Licensor.
Customer shall comply with Licensor’s roles and regulations, including security and access
policies, with respect to the Data Center. Customer may use the Customer Area only for purposes of
storing maintaining and operating Customer Equipment in a manner consistent with the business and
Operations of the Data Center, Customer shall not use the Customer Area for general office use or
for any other purpose. Customer agrees not to interfere with the use of the Data Center by other
licensees, occupants and tenants. If Customer or the Customer Equipment interferes with the
operations of the Data Center or with any operations or equipment of any licensee, occupant or
tenant of the Data Center, Customer shall immediately eliminate all such interference. No work or
alterations to the Data Center shall be performed by or on behalf of Customer unless approved in
writing and in advance by Licensor, and Customer shall not cause any liens to be imposed upon the
Data Center. If Customer desires to interconnect with other customers, licensees or tenants in the
Building, Customer agrees to facilitate all of its interconnections and cross-connections via the
MUX and MDF Rooms offered by Company. Customer acknowledges that neither Licensor nor Company have
made any representations or warranties regarding Customer’s ability to interconnect with other
customers, licensees or tenants in the Building. Customer’s inability to interconnect with other
customers, licensees or tenants in this Building shall not affect Customer’s obligations under this
Agreement.

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PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          4.3 Removal of Customer Equipment. If Customer wants to remove any Customer Equipment
during the Term of this Agreement, Customer shall provide Licensor with a written description of
the Customer Equipment to be removed. Upon request, Customer shall pay all Service Fees and other
sums payable to Licensor prior to removal of substantially all of the Customer Equipment.

          4.4 Relocation of Customer Equipment. In the event Licensor determines that it is
necessary to relocate Customer Equipment, Licensor shall use commercially reasonable efforts to
minimize the interference with Customer’s use of the Services, and Customer shall cooperate in.
good faith with Licensor to facilitate such relocation. Licensor shall be responsible for any
costs incurred by Licensor in connection with any such relocation, and for the cost of direct labor
Incurred by Customer within the Data Center in connection with such relocation (but not other costs
incurred by Customer). Notwithstanding the foregoing, if such relocation is due to interference of
Customer Equipment or otherwise required because of Customer, Customer shall be responsible for the
costs of such relocation, including all costs incurred by Licensor, Company and Customer.

          4.5 Security. Licensor has rules and policies governing security, with which Customer
agrees to comply; however, Licensor does not guarantee fee security of Customer Equipment or the
Customer Area, and Customer agrees that Licensor will not be liable for any inability, failure or
mistake in doing so. Customer shall provide to the Data Center manager any keys or any other means
necessary to access such Customer Equipment during emergencies.

          4.6 Removal of Cabling. Customer shall, at its sole cost and expense, promptly (and
otherwise within 5 business days after demand by Licensor, which demand may be made from time to
time and at any time) remove any unused and/or dead cables of Customer in the Customer Area, Data
Center and/or any other portion of the Building (without providing Customer the right to have any
cabling except to the extent set forth in the License and Service Provisions Addendum), and
immediately repair all damage resulting from such removal. If Customer fails to comply with the
foregoing terms of this Section 4.6, then Licensor may, upon forty-eight (48) hours written notice
to Customer, remove such unused and/or dead cables (whether existing or future), and/or repair
those portions of the Customer Area, Data Center and/or any other portion of the Building damaged
by the removal (whether the removal was done by Licensor or Customer), and Customer shall,
immediately upon demand by Licensor, pay to Licensor all costs and expenses incurred in connection
therewith, including, without limitation, Licensor’s administrative fee of [***]% of the cost or
the work in question.

     5. CUSTOMER OBLIGATIONS

          5.1 Representations and Warranties of Customer. Customer represents and warrants (to
Licensor and Company) that at all times (i) Customer has the legal right and authority,

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PORTIONS DENOTED WITH [***] HAVE BEEN

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SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

and will maintain the legal right and authority during the Term of this Agreement, to install
and use the Customer Equipment as contemplated under this Agreement; and (ii) the performance of
its obligations under this Agreement and use of Services and Customer Equipment will not violate
applicable manufacturer’s specifications, or any applicable laws or regulations, or rules,
regulations or policies of Licensor or Company, or unreasonably interfere with other Licensor
and/or Company customers’ use of Services, or with the use of Services of Data Center by any
licensees, tenants or other occupants of the Data Center, (iii) the person or persons executing
this Agreement on behalf of Customer is or are authorized to do so.

          5.2 Damage/Repair. if Customer or any of its agents, assignees, sublicensees,
representatives, employees, contractors, subcontractors or invitees damages any portion of the Data
Center or any equipment of any tenant, licensee or customer, Licensor and/or Company shall have the
right and may, in its sole discretion, repair such damage and Customer shall immediately reimburse
Licensor and/or Company, as applicable for all costs and expenses incurred in such repair.

     6. INSURANCE

          6.1 Customer Minimum Insurance Levels. Customer will maintain the following insurance
during the Term: (i) comprehensive general liability insurance in an amount not less than US$[***]
per occurrence for bodily injury and property damage; (ii) hazard insurance for Customer Equipment
for perils covered by the special form ISO Commercial Property insurance policy, including but not
limited to loss of business income and extra expense; and (iii) machinery insurance for Customer
Equipment for perils covered by the broad form machinery policy, including but not limited to
business interruption and extra expense, and (iv) workers compensation insurance or employer’s
liability insurance in an amount not less than that required by applicable law. Such insurance
shall be with insurers reasonably acceptable to Licensor and Company; shall not have a deductible
amount in excess of US$[***] in aggregate; shall name Licensor and Company and any other parties
identified by Licensor or Company from time to time, such as their lenders, as additional insured
(Licensor, Company, and each additional parties shall be referred to herein as the “Additional
Insureds”); shall provide that such insurance is primary and that any insurance carried by Licensor
or Company or any other Additional Insured is excess and non-contributing; shall provide that such
insurance cannot be canceled or modified upon less than thirty (30) days prior written notice to
Licensor and Company and any other Additional Insured; and shall provide that the insurer waives
all rights of subrogation against Licensor, Company, all Additional Insureds and their respective
officers, directors, employees, agents, representatives and contractors. Prior to any installation
of Customer Equipment in the Customer Area, and prior to any expiration date of the insurance
policies, Customer will furnish copies of policies which evidence insurance coverage required
hereunder. Upon request by Licensor or Company, Customer will provide copies of all required
insurance policies.

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PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          6.2 Waiver of Subrogation. Licensor, Company and Customer hereby waive and shall
cause their respective property insurance carriers to waive any and all rights of recovery, claim,
action or causes of action against the other and their respective trustees, principals,
beneficiaries, partners, officers, directors, agents, and employees, for any loss or damage that
way occur to Licensor, Company or Customer or any party claiming by, through or under Licensor,
Company or Customer, as the case may be, with respect to any Customer Equipment or the Data Center
thereof, including all rights of recovery, claims, actions or causes of action arising out of the
negligence of Licensor, Company or the negligence of Customer which loss or damage is (or would
have been, had the property insurance required by this Agreement been carried) covered by
insurance.

     7. INTELLECTUAL PROPERTY

     Customer is and shall remain exclusively entitled to all right, title and interest in and to
all of Customer’s Technology and its Confidential Information, Licensor is and shall remain
exclusively entitled to all right, title and interest in and to all of Licensor’s Technology and
its Confidential Information, and Company is and shall remain exclusively entitled to all right
title and interest in and to all of Company’s Technology and its Confidential Information. No
Party shall, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt
to derive source code or other trade secrets from the property of the other Parties.

     8. NO LEASE OR EASEMENT

     This Agreement is a services agreement and does not constitute a lease, sublease or easement
of or with respect to real property. Customer acknowledges and agrees that it has been granted
only a limited and non-exclusive license to use fee Customer Area and the Data Center in accordance
with this Agreement, and to obtain the License Services and Company Services.

     9. NO THIRD PARTY BENEFICIARIES; INDEMNIFICATION

     Licensor, Company and Customer agree that there shall be no third party beneficiaries to this
Agreement, including, but not limited to, the insurance providers for any Party. Customer will
indemnify, defend, protect and hold harmless Licensor and Company, and their respective officers,
directors, principals, and employees (collectively, the “Indemnified Parties’”), from and against
any and all costs, damages, liabilities, losses, and expenses (including, but not limited to,
reasonable attorneys’ fees and costs) resulting from any claim, suit, action, or proceeding brought
by any third party against any Indemnified Party alleging (i) the infringement or misappropriation
of any intellectual property right or other unlawful or illegal wrongdoing by Customer relating to
the delivery or use of Services by Customer, its officers, directors, principals, employees,
agents, assignee and sublicensees; (ii) personal or physical injury or property damage caused by
Customer, its officers, directors, principals, employees, agents, assignees or sublicensees; (iii)
any work done at

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PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

the Data Center by or for Customer, or any negligent act or omission by Customer or its
officers, directors, principals, employees, agents, assignees and sublicensees, or any breach of
this Agreement by Customer; and (iv) any damages arising out of the Services or the failure of
Services, or the use by Customer or its employees, agents, contractors, assignees or sublicensees
of the Data Center, or any claims by customers of Customer, or the destruction or damage to
Customer Equipment, except as caused by Licensor’s or Company’s gross negligence or willful
misconduct. The provisions of this Section shall survive termination of this Agreement

     10. LIMITATIONS OF LIABILITY

          10.1 Damage to Customer Equipment. Neither Licensor nor Company assumes any liability
for, and Customer hereby releases Licensor and Company for, any damage to, or loss of, any Customer
Equipment resulting from any cause (except Licensor’s and/or Company’s own willful misconduct or
gross negligence), and Customer assumes full responsibility for protecting the Customer Equipment.
In any event, Licensor and Company shall not be liable for any damage resulting from any type of
conduct if such loss is covered by Customer’s property/hazard insurance. To the extent Licensor or
Company is found liable for any damage to, or loss of, Customer Equipment, such liability will be
limited to the replacement value of Customer Equipment. Neither Licensor nor Company shall be
liable for lost data and software.

          10.2 Limitation of Damages. Licensor’s and Company’s respective liability arising out
of or relating to this Agreement, including without limitation on account of performance or
nonperformance of obligations hereunder, regardless of the form of the cause of action, whether in
contract, tort (including without limitation negligence), statute or otherwise, shall be subject to
the other terms of this Agreement and shall in no event exceed the amounts paid by Customer to
Licensor for the License Services which are the subject matter of the claim or paid by Customer to
Company for the Company Services which are the subject matter of the claim or, if it does not
relate to specific Services, to [***] of all amounts paid by Customer to Licensor and/or Company,
as applicable.

          10.3 Waiver of Certain Damages. Notwithstanding anything to the contrary contained in
this Agreement, neither Licensor nor Company shall, under any circumstances, be liable for any
claim for any consequential, incidental, indirect, punitive, exemplary or special damages of any
nature whatsoever, or for any damages arising out of or in connection with any malfunctions,
delays, loss of data, lost revenues, lost profits, interference, interruption of service or loss of
business or anticipatory profits, regardless of form of action, whether in contract, tort
(including negligence), strict liability or otherwise.

          10.4 Warranty Limitation. Neither Licensor nor Company makes any express and/or
implied warranties of any kind whatsoever, including, but not limited to, warranties of fitness

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PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

for a particular purpose, merchantability, noninfringement of intellectual property rights and
title, and any warranties arising from a course of dealing, usage, or trade practice.

     11. TERMINATION; EXPIRATION

          11.1 Termination for Breach. Licensor and/or Company may terminate this Agreement
upon written notice of termination to Customer, if (i) Customer breaches any material term, or
condition of this Agreement (including, without limitation, the failure to pay any Service Fees
when due) and, if such breach arises due to a failure to pay Service Fees, such failure continues
for three (3) business days after such Fees are past due, and, with respect to other breaches
(other than as provided in this paragraph as subsections (ii) and (iii) below), Customer fails to
cure such breach within seven (7) days after receipt of written notice of breach from the Party
sending the notice; (ii) Customer files a voluntary petition in bankruptcy or commences any
voluntary proceeding relating to insolvency, receivership, liquidation, or composition or
assignment for the benefit of its creditors; or (iii) Customer becomes the subject of an
involuntary petition, in bankruptcy or any involuntary proceeding relating to insolvency,
receivership, liquidation or composition or assignment for the benefit of creditors if such
petition or proceeding is not dismissed within thirty (30) days of ruling.

          11.2 Termination by Licensor or by Company. If Customer defaults under this Agreement
as provided in Section 11.1 above, Licensor or Company, as applicable, at any time thereafter has
the right to deny Customer access to the Data Center, may suspend and terminate the provision of
Services and may terminate this Agreement. In addition to all other remedies, upon termination of
this Agreement, Licensor and Company each reserves the right to disconnect power to Customer
Equipment, and otherwise discontinue Services.

          11.3 Removal of Equipment/Security Agreement/Lien on Equipment. Upon the expiration
or earlier termination of this Agreement, Customer shall remove from the Data Center all Customer
Equipment and shall return the Customer Area to Licensor in the same condition as it was on the
Commencement Date, normal wear and tear excepted, pursuant to a time schedule agreed upon by
Licensor and Customer, or if no schedule is agreed upon, within ten (10) days after the expiration
date or termination date, as applicable. Customer shall not be permitted to remove any Customer
Equipment or retrieve any stored data unless payment of all Service Fees and other amounts due and.
payable to Licensor and Company are current and not in default. If Customer fails to comply with
this paragraph, Customer shall be responsible for all damages and costs incurred by Licensor and
Company, and during any period of holdover, shall also pay Licensor and Company monthly Service
Fees equal to [***]% of the monthly Service Fees in effect immediately preceding such holdover.
Customer agrees that Licensor and Company shall each have a security interest/lien on Customer’s
Equipment and Customer’s stared data as security for payment of all Service Fees and other amounts
due and payable to Licensor and Company, as applicable.

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PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          11.4 Storage of Customer Equipment. If Customer does not remove the Customer
Equipment as required by this Agreement, Licensor may remove Customer Equipment to a secure storage
area, at Customer’s expense. Licensor shall not be liable for any loss or damage caused to
Customer or its Customer Equipment or other property resulting from such removal and storage. If
Licensor and Company do not receive payment of all unpaid Service Fees and other amounts due and
payable to Licensor and Company, and the cost of removal and storage within sixty (60) days after
the end of the Term, Licensor or Company may sell the Customer Equipment at public or private sale.
The proceeds of such sale shall be applied to costs and to any amounts owing by Customer to
Licensor and/or Company, and any damages incurred by Licensor and/or Company. and the balance, if
any, shall be paid to Customer.

     12. DEFAULT PROVISIONS

          12.1 Licensor’s Remedies. If Licensor terminates this Agreement because of any
reasons set forth in Section 11.1, of if Customer terminates this Agreement without just cause,
Customer agrees to pay to Licensor, within ten (10) days of such termination: (i) an amount equal
to the total of any and all discounts given Customer from the License Service Fees as reflected on
the License and Service Provisions Addendum up to the date of termination, and (ii) since the
contract damages suffered by Licensor would be extremely difficult, if not impossible, to
determine. Customer agrees to pay Licensor an amount equal to [***] of the License Service Fees
payable for all of the months remaining on the Term of this Agreement, as liquidated damages and
not as a penalty. These damages shall be in addition to the amounts due pursuant to Sections 9,
11.3 and 11.4 hereof.

          12.2 Company’s Remedies. If Company terminates this Agreement because of any reasons
set forth in Section 11.1, or if Customer terminates this Agreement without just cause, Customer
agrees to pay to Company, within ten (10) days of such termination: (i) an amount equal to the
total of any and all discounts given Customer from the Company Service Fees as reflected on the
License and Service Provisions Addendum up to the date of termination, and (ii) since the contract
damages Suffered by Company would be extremely difficult, if not impossible, to determine, Customer
agrees to pay Company an amount equal to [***] of the Company Service Fees payable for all of the
months remaining on the Term of this Agreement, as liquidated damages and not as a penalty. These
damages shall be in addition to the amounts due pursuant to Sections 9, 11.3 and 11.4 hereof.

     13. DEFINITIONS

     “Commencement Date” means, with respect to any License Service, the date Licensor will begin
providing such License Service to Customer, and with respect to any Company Service, the date that
Company will begin providing such Company Service to Customer, as indicated on the

-9-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

relevant License and Service Provisions Addendum. The Commencement Date of this Agreement
shall be the fast Commencement Date of any License Service or Company Service.

     “Company Services” means all services set forth in the applicable License and Service
Provisions Addendum, including, without limitation (to the extent set forth in the applicable
License and Service Provisions Addendum) (i) Wiring Services (providing connections at the Data
Center using cables); (ii) MDF Services (cross-connects through a main distribution frame); (iii)
Clocking Service (redundant clocking source or Customer networks through a managed Stratum II
clocking system); (iv) Media Conversion Service (managed media conversion service that extends the
traditional reach limitations of Time Division Multiplexed and Ethernet circuits); (v) EasyMUX
Service (managed multiplexing and de-multiplexing service at a variety of connection speeds for
grooming and aggregation of circuits); (vi) Rack-and-Stack Service (basic installation services for
Customer equipment, including racks, cabinets, cable trays, ladder racks and equipment chassis);
(vii) Build-Out Service (build-out services, including demolition and clean-up, site preparations,
electrical and lighting, layout implementation and finish out of space); (viii) Remote Hands
Service (repair, maintenance and other services activated remotely) and (ix) DC Power (direct
current power service).

     “Confidential Information” means any information disclosed by any Party to the other Parties,
directly or indirectly, in writing, orally or by inspection of tangible objects that is designated
as “Confidential,” “Proprietary” or some other similar designation, including information disclosed
to a disclosing party by third parties.

     “Customer Area” means that portion or those portions of the Data Center made available to
customers of Licensor for the placement of Customer Equipment and equipment of other Licensor
customers.

     “Customer Equipment” means the Customer’s computer and network hardware (not including stored
data) and all other tangible equipment placed by or on behalf of Customer in the Customer Area.
The Customer Equipment shall be identified on a list delivered by Customer to Licensor, as amended
in writing from time to time by Customer.

     “Data Center” means the co-location facility operated by Licensor and located at the address
set out in the License and Service Provisions Addendum.

     “Force Majeure Event” is any cause beyond a Party’s reasonable control, including, without
limitation, acts of war, acts of God, earthquake, hurricanes, flood, fire or other similar
casualty, embargo, riot, sabotage, labor shortage or dispute, governmental act, insurrections,
epidemics, quarantines, inability to procure materials or transportation facilities, failure of
power, restrictive

-10-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

governmental laws or regulations, condemnation, failure of the Internet or other reason of a
like nature not resulting from the actions or inactions of a Party.

     “License and Service Provisions Addendum” means the form or forms so entitled, as may be
amended, signed by Customer and Licensor and/or Customer and Company setting out matters including
without limitation License Services, Company Services and Service Fees.

     “License Services” means all services set forth in the License and Service Provisions
Addendum, including without limitation (to the extent set forth in the applicable License and
Service Provisions Addendum) (i) Co-Location Services (the provision of space as set forth in a
License and Service Provisions Addendum for Customer Equipment pursuant to this Agreement), (ii) AC
Power (alternating current power service and, to the extent applicable, uninterruptible power
supply service) and (iii) the non-exclusive use of Conduits and Innderducts.

     “Party(ies)” means the party or parties signing this Agreement.

     “Service Fees” means charges for Services as identified in the applicable License and Service
Provisions Addendum.

     “Technology’’ with respect to any Party means such Party’s proprietary technology, including
(with respect to Company or Licensor, as applicable) Services, software tools, hardware designs,
algorithms, software (in source and object forms), user interface designs, architecture, class
libraries, objects and documentation (both printed and electronic), network designs, know-how,
business methods, and any related intellectual property rights throughout the world (whether owned
by such Party or licensed to such Party from a third party) and also including any derivatives,
improvements, enhancements or extensions of Technology conceived, reduced to practice, or developed
by such Party or a related party during the Term.

     “Term” means the period or period of time, as set forth in the License and Service Provisions
Addendum, during which Licensor and Customer, or Company and Customer, as applicable, are obligated
to perform under this Agreement.

     “Termination Date” means, with respect to any License Service, the date on which Licensor
shall cease to provide such License Service, and with respect to any Company Service, the date on
which Company shall cease to provide such Company Service, as indicated on the applicable License
and Service Provisions Addendum, or such earlier date which may be determined in accordance with
this Agreement.

     14. MISCELLANEOUS PROVISIONS

-11-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          14.1 Destruction of Data Center. Licensor may terminate this Agreement by written
notice to Customer in the event (a) the Data Center is wholly or partially damaged by fire,
windstorm, tornado, flood or by similar causes or casualties, whether or not the License Services
or Company Services are affected, and one or more of the following conditions are present; (i) in
Licensor’s reasonable judgment, the repairs cannot be accomplished within 180 days after the date
of discovery of the damage, (ii) the holder of any mortgage or deed of trust or a ground lessor
requires the insurance proceeds be used for purposes other than the repair, (iii) the damage is not
fully covered by Licensor’s insurance, (iv) the damage occurs during the final 12 months of the
Term, or (v) the cost to repair exceeds $[***] in the aggregate, or (b) all or any portion of the
Data Center is taken by power of eminent domain, or Licensor grants a deed or either instrument in
lieu of such taking. If Licensor does not terminate this Agreement, Licensor shall have a
reasonable time within which to rebuild or make any repairs. Customer is responsible to repair and
replace any damaged or destroyed Customer Equipment Licensor and Company shall have no liability to
Customer for any casualty, eminent domain or failure or suspension of License Services or Company
Services, or for any annoyance, inconvenience, injury or damage related to such event or any
repairs or restoration.

          14.2 Force Majeure; Court Order; Cancellation. No Party will be liable for any
failure or delay in its performance under this Agreement (other than its obligation to make a
payment of money under this Agreement) due to a Force Majeure Event, provided that the
non-performing Party: (a) gives the other Party prompt written notice of such cause, and (b) takes
all reasonable steps to promptly correct such failure or delay in performance. Neither Licensor
nor Company shall be liable for its failure or delay in its performance under this Agreement if
such failure to delay is in compliance with and pursuant to an order issued by a court (or other
tribunal) of competent jurisdiction. If either Licensor or Company is unable to provide applicable
Services for a period in excess of thirty (30) consecutive days for any reason set forth in this
section, any Party may cancel this Agreement upon written notice to the other Parties, and all
Parties shall be released from all liability accruing under this Agreement from and after the
effective date of such cancellation.

          14.3 Governing Law; Dispute Resolution. This Agreement shall be governed by the laws
of the State of California, without reference to its conflict of law provisions. The Parties agree
to use commercially reasonable efforts to resolve all disputes by negotiation. Any such dispute
not so settled within thirty (30) days from the receipt of notice of the dispute will be settled by
arbitration conducted in the city in which file Data Center is located and in accordance with the
rules of the American Arbitration Association. All decisions by any arbitrator shall be in
accordance with the applicable federal, state and local laws and shall be contained in a reasoned,
written opinion. Responsibility for costs of the arbitration and related attorney’s fees and
expenses of the Parties will be as specified in the arbitration award, and the arbitrator(s) is
hereby authorized and directed to take into account the relative merits of the positions of the
respective Parties in allocating such fees, costs, and expenses. The arbitration award will be
final and binding upon the Parties

-12-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

hereto. In the event a Party applies for a judgment to be entered on an arbitrator’s award,
or in the event of any litigation between the parties, then and in such event the Courts of the
jurisdiction (state or country) in which the Data Center is located will have exclusive
jurisdiction over the parties and subject matter, and the prevailing parry shall be entitled to
reasonable attorneys’ fees and costs.

          14.4 Security Deposit. Licensor and Company shall have the right to obtain from
Customer a security deposit, which shall secure the compliance of Customer with the terms of this
Agreement, in the amount indicated on the applicable License and Service Provisions Addendum,
Licensor and Company shall have the right to retain that portion of the security deposit necessary
to pay for any damages incurred by Licensor or Company for Customer’s breach of this Agreement.
Customer shall immediately replenish any security deposit to the extent used by Licensor or Company
to cure a breach of this Agreement,

          14.5 Severability; Waiver. In the event any provision of this Agreement is held by a
tribunal of competent jurisdiction to be contrary to any law or regulation, the remaining
provisions of this Agreement will remain in full force and effect. The Parties shall not be deemed
to waive any of their rights or remedies under this Agreement unless such waiver is in writing and
signed by the Party to be bound. The waiver of any breach or default of this Agreement will not
constitute a waiver of any subsequent breach or default.

          14.6 Excess Utilities. Except as is specifically provided in a License and Service
Provisions Addendum, Customer shall pay for all chilled water, electricity and other utilities and
services that are in excess of building standard, as reasonably determined by Licensor. Licensor
shall have the option of requiring Customer to pay such utilities directly to the utility provider.

          14.7 Assignment. Customer may assign this Agreement as part of a corporate
reorganization, consolidation, merger, or sale of substantially all of its assets without obtaining
Licensor’s or Company’s consent, provided that the transferee has fit least the same net worth as
the original Customer. Except for the foregoing, Customer may not assign this Agreement or
sublicense the Customer Area of the Services without first obtaining Licensor’s and Company’s
written consents. In any event, no assignment shall relieve Customer of its obligations hereunder.
Both Licensor and Company may assign this Agreement in whole or in part without obtaining the
consent of Customer or any other Party.

          14.8 Notice. Any notice or communication required or permitted to be given under this
Agreement may be delivered by hand, sent by overnight courier, at the addresses set forth in the
License and Service Provisions Addendum(s) or at such other address as may hereafter be furnished.
Such notice will be deemed, to have been given as of the date it is delivered unless such date is a
weekend or holiday, in which event such notice will be deemed delivered on the next-succeeding
business day.

-13-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          14.9 Relationship of Parties. Licensor and Customer are independent contractors and
this Agreement will not establish any relationship of partnership, joint venture, employment,
franchise or agency between Licensor and Customer. Company and Customer are independent
contractors and this Agreement will not establish any relationship of partnership, joint venture,
employment, franchise or agency between Company and Customer.

          14.10 Entire Agreement; Counterparts. This Agreement constitutes the complete and
exclusive agreement between the Parties with respect to the subject matter hereof, and supersedes
and replaces any and all prior or contemporaneous discussions, negotiations, understandings and
agreements, written and oral, regarding such subject matter. This Agreement may be executed in
counterparts.

          14.11 Language. If this Agreement is translated into another language, the
translation is for the convenience of the Customer and the provisions of the version of this
Agreement set forth in English shall prevail for all purposes.

          14.12 Headings. Headings used in this Agreement are for reference only.

          14.13 Binding Effect. This Agreement will bind and inure to the benefit of each Party
and each Party’s successors and permitted assigns.

	 	 	 	 	 
	 	 	LIVEWORLD, INC.
	 
	 	 	 	 
	 

	 	By:	 	/s/ Andrew Oliver 
	 

	 	 	 	 
	 
	 	 	 	 
	 

	 	Name:	 	Andrew Oliver 
	 

	 	 	 	 
	 
	 	 	 	 
	 

	 	Its:	 	Director of Operations 
	 

	 	 	 	 

-14-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

	 	 	 	 	 
	 	 	CARLYLE MARKET POST TOWER, L.P.
	 
	 	 	 	 
	 

	 	By:	 	 
	 

	 	 	 	 
	 
	 	 	 	 
	 

	 	Name:	 	 
	 

	 	 	 	 
	 
	 	 	 	 
	 

	 	Its:	 	 
	 

	 	 	 	 
	 
	 	 	 	 
	 	 	CARLYLE MARKET POST TOWER MMR, L.P.
	 
	 	 	 	 
	 

	 	By:	 	 
	 

	 	 	 	 
	 
	 	 	 	 
	 

	 	Name:	 	 
	 

	 	 	 	 
	 
	 	 	 	 
	 

	 	Its:	 	 
	 

	 	 	 	 

-15-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

EXHIBIT A

COLO FACILITY SPECIFICATIONS

     1. List of services available

          a. Pricing

	 	 	 	 	 
	Cabinet*

	 	 
	 	 
	Customer Cage**
	 	 	 	 
	19” Cabinet (inside Cage), installed***
	 	 	 	 
	2 Post Relay Rack (inside Cage) 7' -19" or 23" wide, installed
	 	 	 	 
	4 Post Relay Rack (inside Cage) 7 -19" or 23" wide, installed***
	 	 	 	 
	120 Volts VAC CPS Backed Power Circuit per Amp
	 	 	 	 
	220 Volts VAC CPS Backed Power per Amp
	 	 	 	 
	- 48 VDC Circuit A&B Feed together per Amp
	 	 	 	 
	Pots Line
	 	 	 	 
	T-1 Cross Connect
	 	 	 	 
	DS-3 Cross Connect
	 	 	 	 
	OC-x Cross Connect
	 	 	 	 
	Ethernet Cross Connect
	 	 	 	 
	Gig E Cross Connect
	 	 	 	 

          b. Install times for services

 

			
	*	 	includes shelf, patch panel and 10 outlet power
strip
	 
	**	 	One 2 post rack per 20 sq. ft, One 4 post rack per 24 sq ft
	 
	***	 	36” depth

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

               i. Provider must be able to use commercially reasonable efforts to meet the following customer
install timeframes;

               ii. [***] weeks for a cabinet install

               iii. [***] weeks for a cage install

               iv. Provider will note any extended time frames and provide reasons why the time frame was
exceeded.

               v. Provider will use commercially reasonable efforts to accept expedited install requests and
will quote a reasonable fee for the expedited install.

          c. Response times for services

               i. Requests for quote — [***] business days. If this timeframe cannot be met, the Provider
will note this at the time of the request.

               ii. RHS as above.

               iii. Cross Connect installs — [***] business days.

     2. Provider SLA’s

          a. Installation services {cabs/cage/cross connect timelines) as set forth above.

          b. Provider shall use commercially reasonable efforts to meet the following CRG WEST Standards

               i. HVAC temperature range [***] degrees F

               ii. HVAC Relative Humidity range [***]

          c. Redundant power feed should be on a separate fully redundant infrastructure. Diverse PDUs.

               i. Security

                    (1) Access to space — no more than [***] minutes to gain entry to lease space

-2-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

                    (2) Copy of access logs — no more than [***] minutes from time of request

                    (3) Copy of CCTV tapes — no more than [***] hours from time of request

               ii. In the case of any outage process in section 6 below applies.

     3. Escalation

          a. Provider NOC escalation information

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Email	 	 	 	Cell
	 	 	Title	 	Full Name	 	Address	 	Office Phone	 	Phone/Pager
	Level 1

	 	NOC
	 	LiveWorld NOC
	 	ops@liveworld.com
	 	(408) 203-4884	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Level 2

	 	 	 	Bruce Dembecki
	 	bruce@liveworld.com
	 	(408) 218-1313	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Level 3

	 	Director
	 	Andrew Oliver
	 	andrewo@liveworld.com
	 	(408) 203-4884	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Level 4
	 	 	 	 	 	 	 	 	 	 

          b. CRG West account representative for the Provider site

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Email	 	 	 	Cell
	 	 	Title	 	Full Name	 	Address	 	Office Phone	 	Phone/Pager
	Level 1

	 	Director
	 	Kevin Francis
	 	kfrancis@crgwest.com
	 	(408) 918-4309	 	 	(415) 760-9655	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	Level 2
	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	Level 3
	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	Level 4
	 	 	 	 	 	 	 	 	 	 	 	 

     4. Problem resolution process

     Process flow with names and procedure [OPEN — Needs to come back in]

     5. Site Access

-3-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          a. Subject to terms of Agreement and events beyond Provider’s control, Customers must have
24x7x365 access to the site including available convenient parking

          b. Provider will Supply a reasonable amount of free unreserved parking, not to exceed ___
spaces, for on a first-come, first-served basis

     6. Need provider cabinet specifications

          a. Cabinet size (L x W x H)

          b. Fan capacity

          c. Locking doors

          d. Vented doors

          e. Rail space configuration

          f. Cabling specifications and handoff at the cabinet (i.e. patch panel, lose cabling
untermninated)

     7. Collocation Facility Metrics

          a. Power. Provider will use commercially reasonable and good faith efforts to ensure that the
entire quantity of purchased power will be delivered [***]% of the time except as part of scheduled
maintenance. Any power outage lasting longer than [***] minutes may make customer eligible for a
service credit to be applied to customer’s next monthly invoice for services.

               i. Remedies and Credits. Credits for power outages are determine and calculated on a
per-occurrence basis, commencing upon the Provider’s initial awareness of an outage and ending when
the service has been restored. Customer’s service credit is a prorated amount derived from the
monthly space and power fee for the affected service. Customer’s service credit shall not exceed
total monthly billable irregardless of service affecting period. Non-proactive credits must be
requested from the CRG West within 10 days of the resolution of the outage for which the credit is
being requested. Remedies shall only be given on affected cabinets or cages purchased from
Provider,

	 	 	 	 	 	 	 
	 	 	Length of	 	Type of	 	 
	Category	 	Outage	 	Credit	 	Amount of Credit
	Provider Facility

	 	[***] minutes
	 	Proactive
	 	[***] day space and
power fee for the
affected service

-4-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

          b. Environmentals. Provider will use commercially reasonable and good faith efforts to ensure
that the temperature of open space in the collocation area will remain between [***] and [***]
degrees Fahrenheit, and relative humidity will remain between [***]%. If the temperature or
humidity of the open space in the collocation area exceeds these parameters, customer may be
eligible for a service credit to be applied to their next monthly invoice for services. This
commitment in no way applies to localized condition within a particular cabinet or other enclosed
space.

Remedies and Credits. Credits for environmental violations are determined and calculated on a
per-occurrence basis, commencing upon the NOC’s initial awareness of an outage and ending when the
environment has been normalized. Customer’s service credit is a prorated amount derived from
monthly space fee for the affected service. Non-proactive credits must be requested from CRG
West’s Sales team within 10 days of the resolution of the outage for which the credit is being
requested. Remedies shall only be given on affected cabinets or cages purchased from Provider.

	 	 	 	 	 	 	 
	 	 	Allowed	 	Type of	 	 
	Category	 	Parameters	 	Credit	 	Amount of Credit
	Provider Facility
Temperature

	 	[***] degrees
Fahrenheit
	 	Proactive
	 	[***] day space and
power fee for the
affected service
	 
	 	 	 	 	 	 
	Provider Facility
Temperature

	 	[***]%
	 	Proactive
	 	[***] day space and
power fee for the
affected service

          c. Physical Security. Provider will use commercially reasonable and good faith efforts to
ensure that all unlocked spaces will be continuously monitored by a Provider employee, security
guard, or other authorized designee and that all access logs will be made available within 30
minutes of customer’s request to Provider. Customer’s service credit is a prorated amount derived
from the monthly space fee for the affected service.

               i. Remedies and Credits. Credits for physical security violations are determine and
calculated on a per-occurrence basis. Customer’s service credit is a prorated amount derived from
the monthly space fee for the affected service. Non-proactive credits must be requested from CRG
West within 30 days of the resolution of the outage for which the credit is being requested.
Remedies shall only be given on affected cabinets or cages purchased from Provider.

-5-

 

PORTIONS DENOTED WITH [***] HAVE BEEN

OMITTED AND FILED SEPARATELY WITH THE

SECURITIES AND EXCHANGE COMMISSION

PURSUANT TO A REQUEST FOR CONFIDENTIAL

TREATMENT.

	 	 	 	 	 
	 	 	Type of Credit	 	 
	Category	 	Credit	 	Amount of Credit
	Provider Facility

	 	Proactive
	 	[***] day space and power fee for
the affected service

Other –

Missed installation date – Waiver of install fee.

-6-

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