Document:

Term Lease Agreement

 Exhibit 10.30 
 SolarWinds.Net 
 TERM LEASE AGREEMENT 
 THIS AGREEMENT (herein referred to as the “Lease”) made and entered into this the
1st day of April, 2006, by and between Yonce Ventures, hereinafter referred to as the Lessor, and SolarWinds.net, hereinafter referred to as Lessee.

 IN CONSIDERATION of covenants and agreements hereinafter set forth, the parties hereto agree as follows: 
 Leased Premises. Lessor hereby leases and lets unto Lessee 30,000 square feet of office space in the office center (hereinafter the
“Building”) known as YORKTOWN PLACE OFFICE BUILDING. 
 With appurtenances
for the term of Five (5) years beginning the 1st day of April, 2006, and ending the 31st day of March, 2011, at the monthly rent or sum of
Thirty Thousand and No/100 Dollars ($30,000.00). 
 1. Notice to Lessee 
 (a) It is expressly understood between the parties hereto that Lessee’s employees stationed at the Premises are not empowered to give instruction
regarding the leasehold and furthermore that all notices to be sewed by the Lessor upon the Lessee shall be in writing addressed to: 
 SolarWinds.Net 
 Attn: Dave Yonce 
 6914 South Yorktown 
 Tulsa, Oklahoma 74136 
 Notices to either party shall be considered served when deposited with the United States Postal Service via Certified Mail, return receipt requested.

 (b) Only Principals or Authorized Officers/Agents of Lessee employed at its Headquarters are empowered to give any instruction or notice
regarding the Lease and any notice or instruction issued by any other party is null and void. 
 2. Notice to Lessor

 Any payments required to be paid, and all notices required to be delivered to Lessor from Lessee shall be delivered to Lessor at:

 Yonce Ventures, LLC 
 Attn:
Farrah Lowe 
 8221 East 63rd
 Place 
 Tulsa, Oklahoma 74133 

 3. Occupancy and Commencement of Term 
 In the event the Premises are ready for occupancy prior to April 1, 2006, (“Commencement Date”) Lessor will allow Lessee to take early
occupancy. All terms and conditions of this Lease shall be in effect during any said early occupancy period. Base rent and other charges for any early occupancy period shall be waived. Additionally, if Lessee shall occupy the Premises prior to the
Commencement Date of this Lease, with Lessor’s consent, all the provisions of this Lease shall be in full force and effect as soon as Lessee occupies the Premises and the Lease expiration date shall not change. 
 If the Lessor shall be unable to give possession of the Premises on the Commencement Date for any reason except that caused solely by Lessee, then the
rent shall not commence until possession of the Premises is given and all improvements to be made by Lessor are substantially complete, and reasonably acceptable to Lessee. 
 4. Early Termination 
 Notwithstanding anything to the contrary contained elsewhere in this Lease it is expressly understood and agreed between the parties hereto that Lessee is granted an option to cancel this Lease at anytime upon Sixty (60) days prior
written notice to Lessor. Lessee shall pay to Lessor as liquidated damages, a sum equivalent to the remainder of base rent. Upon payment of aforesaid sum, Lessor shall hold harmless and relieve Lessee from any further liability or obligation under
this Lease. 
 5. Option to Renew 
 Provided Lessee is not in default of the Lease, Lessor will grant Lessee an option to renew this Lease for One (1) additional period of Five (5) years with Two (2) months notice at a rate of $40,000 per
month. 
 6. Delivery Upon Termination 
 Upon expiration of the Lease term, or any subsequent renewal term, or other sooner termination of this Lease, Lessee shall deliver to Lessor possession of the Premises, together with all improvements or additions in
or to the Premises, in the same condition as received, ordinary wear and tear excepted. 
 Lessee shall not be required to remove any of said
improvements or return the Premises to its original condition upon any termination of this Lease. All said improvements shall remain in place as the Property of the Lessor. Lessee shall remove its furniture, fixtures and equipment and make any
repairs occasioned by said removal upon any termination of this Lease. 
 7. Use 
 Lessee shall use said Premises for general office space in connection with software sales and development, and related services. 
 Lessee, its employees, customers, invitees, contractors, and agents shall have access and the right to use the Common Areas, if any, including but not
limited to: corridors, sidewalks, restrooms, parking lots, entryways, lobbies and elevators, subject to Lessor’s reasonable written rules and regulations which shall not adversely affect Lessee’s right to use the Premises. 
 8. Utilities 
 Lessor shall
provide to the Premises and Building, and its Common Areas, all utilities, including but not limited to electric, water, sewer, heat (electric), waste or trash removal and property taxes. Lessee shall pay to Lessor their prorata share of said
utilities (59%). Lessee shall pay for the following services used exclusively for the Premises: telephone, cable, and internet access. 
  

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 9. Real Estate Taxes and Insurance 
 Lessor shall provide, all reasonable Common Area Maintenance, property insurance and real estate taxes. Lessee shall pay to Lessor their prorata share of
Common Area Maintenance (59%). Lessee shall have liability insurance not less than $1,000,000 and provide current copies of credible coverage. 
 10. Parking 
 Lessor will provide Lessee with 59% of parking spaces (including prorata share of parking spaces in east
parking lot). 
 11. Signage 
 Lessee shall have the exclusive right to erect and maintain in, or about the exterior and interior of the Premises, at its own expense, all signs (electrical or otherwise) necessary or appropriate to the conduct of
the business of Lessee. Upon full execution of this Lease, Lessee shall be allowed to install a temporary banner at the Premises until such time that Lessee’s permanent sign is installed. Lessee’s signage shall conform to all applicable
local, city and county requirements. 
 Any signs erected or placed in or on the Premises by Lessee may be removed by Lessee at any time
during the term or on the expiration or sooner termination of this Lease. Any damage caused by the erection, maintenance or removal of any and all such signs shall be fully repaired at the expense of the Lessee. 
 Lessor shall also allow Lessee to place regulatory agency mandated signage (stickers) on or near the front entrance of the Premises. At any time during
the term of this Lease, or any extension hereof, Lessee reserves the right to change its name, In the event Lessee does change its name, Lessee may, at its expense, change its signage to reflect the new name. 
 12. Lease Modification and Assignment 
 This Lease may be modified only upon the written and signed Agreement of Lessor and Lessee. Lessee expressly covenants that it shall not assign or sublet the Premises, except to affiliates or parent companies, without the prior written
consent of the Lessor, which consent shall not be unreasonably withheld. 
 13. Tenant Improvements 
 Lessee, at its sole cost and expense shall make the modifications and additions to the Premises as per the attached Exhibit A. Lessor, hereby
approves of Lessee making the modifications and additions to the Premises as per the attached Exhibit A. Lessor will furnish Lessee with heating, ventilating, and air conditioning equipment which will create a comfortable working environment
for Lessee. 
 14. Repair and Maintenance 
 (a) Lessor shall be responsible, at its expense, for all repair, maintenance or replacement of the following Building and Common Area (if any) elements: roof, foundation, outside walls, sidewalks, parking lot, common
corridors and restrooms, windows, drainage system, heating and air conditioning, plumbing, electrical wiring, snow/ice removal. 
  

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 (b) Notwithstanding anything to the contrary herein, Lessee shall only be responsible, at its expense,
for all repair and maintenance of the following: windows, interior walls and construction, drainage system, plumbing, electrical wiring, and prorata share of landscape maintenance. Additionally, Lessor shall assign to Lessee or allow and participate
with Lessee with regard to any warranty applicable to such items in the Building. 
 (c) Lessor warrants that all fixtures and equipment are
in good working order at the commencement of this Lease and Lessor warrants that all fixtures and equipment shall be under warranty for ninety (90) days after commencement of this Lease. Additionally, Lessor shall assign to Lessee or allow and
participate with Lessee regarding any warranty applicable to such fixtures or equipment in the building. 
 15. Destruction of the
Premises 
 In the event of destruction of the Premises, the Lessor or the Lessee shall be allowed to cancel the Lease if the Lessor
cannot restore the Premises within 120 days. If the Lessor can restore the Premises within said 120 days, the Lessor shall commence to do so diligently. Lessor shall notify Lessee in writing within 15 days of said damage or destruction of its
ability to restore the Premises within 120 days or not. If restoration is not completely restored within 120 days, or cannot be restored within 120 days, Lessee shall have the immediate right to cancel the Lease effective from the date of occurrence
of said damage or destruction, and Lessee shall have no further liability to Lessor. Rent payable hereunder for the period during which such damage, repairs or restoration continues shall be abated. Rent shall only be abated if the Building is not
habitable. 
 16. Insurance 
 Lessee shall carry and maintain, during the entire term hereof, at Lessee’s sole cost and expense, a broad form of comprehensive commercial general liability insurance with limits of not less that $1,000,000.00
per occurrence, insuring against any and all liability of Lessee with respect to the demised Premises or arising out of the use or occupancy thereof. Lessee shall furnish Lessor, if requested, evidence that the insurance is in full force and effect
from the Company issuing such insurance. 
 Lessor shall insure the Building and its Common Areas under a fire and extended coverage policy
with limits of not less than $1,000,000.00 or to 100% of the replacement costs. 
 17. Indemnification 
 Lessee agrees to indemnify and hold harmless Lessor for any risk of loss, injury or damage of any kind or nature to the Property, Building, or its Common
Areas, or persons at the Property, Building, its Common Areas, or Premises that results from the negligence of Lessee. 
 18.
Default 
 (a) In the event of any non-monetary default by either party, the defaulting party shall cure or commence to cure and
diligently conclude said cure, within thirty (30) days of non-defaulting party’s written notice of said default. In the event that the default cannot reasonably be cured within said thirty (30) day timeframe, as long as the defaulting
party has diligently 

  

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commenced to cure said default within thirty (30) days from receipt of notice of default from the other party, then in such case, the defaulting party
shall not be considered in default by reason of non-compliance of the thirty (30) day timeframe requirement. 
 (b) In the event of a
monetary default, Lessee shall cure said default within ten (10) days of receipt of written notice from Lessor. 
 19. Late
Fees 
 Lessee will pay said rents in a manner and form herein before specified. Lessee shall pay to Lessor the sum of 10% as late
fees for any rental payment unpaid to Lessor by the fifth day of the month. 
 20. Holdover 
 Provided Lessee has not vacated the Premises, and provided Lessee has not exercised any option to renew, or has not entered into a new Lease regarding the
Premises, then if Lessee holds over after the Lease term, this Lease shall revert to a month-to-month agreement upon expiration of the lease term and a ninety (90) day notice by either party shall be required to terminate this said
month-to-month tenancy. All other terms and conditions of the original Lease would remain in effect during this month-to-month tenancy, including the rental amount paid during the last month of the Lease term. 
 21. Remedies 
 Lessor and
Lessee shall have all remedies available at law or equity to enforce this Lease, and to proceed against the other party for any default of this Lease. 
 22. Attorney’s Fees 
 If either party becomes a party to any litigation concerning this
Lease, the Premises, or the Building or other improvements in which the Premises are located, by reason of any act or omission of the other party or its authorized representatives, the party that causes the other party to become involved in the
litigation shall be liable to that party for the reasonable attorneys’ fees and court costs incurred by it in the litigation. 
 If
either party commences an action against the other party arising out of or in connection with this Lease, the prevailing party shall be entitled to have and recover from the losing party reasonable attorneys’ fees and costs of suit. 

23. Agency Disclosure 
 Lessee represents and warrants that it has not consulted or negotiated with any broker. 
 24. Force Majeure

 In the event that either party shall be delayed or hindered in or prevented from doing or performing any act required in this Lease by
reason of strikes, lock-outs, casualties, Acts of God, labor troubles, inability to procure materials, failure of power, governmental laws or regulations, riots, insurrection, war or other causes beyond the reasonable control of such party, then
such party shall not be liable or responsible for any such delays and the doing or performing of such act shall be excused for the period of the delay and the period for the performance of any such act shall be extended for a period equivalent to
the period of such delay. 
 25. Consent or Approval 
 In each and every instance where the consent or approval of either party is required by the other party, said consent or approval shall be given in a
prompt manner, and shall not be unreasonably withheld. 
  

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 26. Heirs and Assigns 
 All of the covenants, agreements, terms and conditions contained in this Lease shall inure to and be binding upon Lessor and Lessee and their respective
heirs, executors, administrators, successors and assigns. 
 27. Entire Agreement 
 This Lease sets forth all the covenants, promises, agreements, conditions and understandings between Lessor and Lessee concerning the Premises and there
are no covenants, promises, agreements, conditions or understandings either oral or written, between them other than as are herein set forth. 
 28. Continuous Occupancy 
 Notwithstanding anything to the contrary in the Lease, if during the term of this Lease and
any extensions hereof; so long as Lessee shall continue to pay rent as outlined herein, Lessee shall not be considered in default of this Lease by reason of abandonment or non-use in the event the Lessee’s employee(s) vacates or fails to
initially occupy the Premises. Lessee will use its best efforts to locate other employees to occupy the Premises. Lessee shall maintain the interior appearance of the Premises in a clean and orderly fashion at all times. 
 This Lease is not in effect until duly signed by Lessor and Lessee. 
  

									
	Lessor:	 		 	Lessee:
			
	Yonce Ventures, LLC	 		 	SolarWinds.Net
					
	By:	 	 /s/ SHEILA YONCE
	 		 	By:	 	 /s/ DAVID YONCE

		 	(Authorized Signature)	 		 		 	(Authorized Signature)
	Its:	 	Manager	 		 	By:	 	David Yonce
	Printed Name: Sheila J. Yonce	 		 	Its:	 	President/CEO
	Date:	 	4/1/06	 		 	Date:	 	4/1/06

  

 -6-E-Commerce Automation System License Agreement

 Exhibit 10.31 
 E-Commerce Automation System License Agreement 
 This LICENSE AGREEMENT (“Agreement”) is entered into effective as of the 14th day of December, 2005 (the “Effective Date”), by and between Yonce Properties, LLC having an office at c/o SolarWinds.Net, Inc, 8221 East 63
rd Place, Tulsa, OK 74136 (“Licensor”), and SolarWinds.Net, having an office at 8221 East 63rd Place, Tulsa Ok 74133
(“Licensee”). 
 RECITALS 
 A. SolarWinds Management, LLC and Yonce Management LLC (together, the “Selling Stockholders”) together with Licensee and Donald Yonce, an individual (“Yonce”), among others, have entered into a
Stock Purchase Agreement, dated as of the date hereof (the “Purchase Agreement”); 
 B. Licensor has created and developed that
certain E-Commerce Automation System described in Exhibit A hereto, which shall hereafter be referred to as the “E-Commerce Automation System”. 
 C. Pursuant to the Purchase Agreement, the Selling Stockholders have agreed to cause Licensor, an entity wholly owned by Yonce, to grant Licensee a non-exclusive, perpetual, fully paid-up, royalty-free license to use,
copy and modify the E-Commerce Automation System, in accordance with the terms and conditions set forth herein. 
 D. Properties and
SolarWinds now desire to carry out the intent and purpose of the Purchase Agreement by the execution and delivery of this Agreement. 
 AGREEMENT 
 NOW, THEREFORE, in consideration of the terms and conditions contained herein and in the Purchase
Agreement, the parties hereto agree as follows: 
 1. Grant of License. 
 (a) Terms of License. Subject to the terms and conditions of this Agreement, Licensor hereby grants to Licensee a non-exclusive, perpetual, fully
paid-up, royalty-free license to use, copy and modify the E-Commerce Automation System solely for internal use in the operation of Licensee’s business. Licensee may allow third party vendors and customer access to restricted areas of the
E-Commerce Automation System as defined in Exhibit A. Licensee may sublicense its rights under this Agreement to its affiliates. 
 (b)
Restrictions on License. The foregoing license shall be subject to the following restrictions: 
 i. Licensee shall not rent or lease
the E-Commerce Automation System without Licensor’s express prior written consent. 

 ii. Licensee is authorized to brand the E-Commerce Automation System with “SolarWinds” and
“SolarWinds.Net” but shall not brand the E-Commerce Automation System with a third party’s marks without Licensor’s express prior written consent. 
 iii. Licensee shall not distribute the E-Commerce Automation System to any third party, other than its affiliates, without Licensor’s express prior written consent. 
 2. Deliverables. Except for Licensor’s obligations for software support as set forth in Section 4, below, Licensor’s sole
obligation to provide product or services hereunder shall consist of Licensor’s delivery to Licensee of a single copy of the E-Commerce Automation system, and all upgrades thereto, both in source code and object code form, provided a
replacement copy for lost or damaged copies of the E-Commerce Automation System shall be provided by Licensor to Licensee upon Licensee’s written request at no charge. Licensee may make unlimited copies of the E-Commerce Automation System.

 3. Warranty. 
 (a)
Generally. Licensor warrants and represents that: (i) for a period of ninety (90) days after delivery of the E-Commerce Automation System to Licensee, the E-Commerce Automation System shall perform substantially in accordance with
the then current Documentation, provided that Licensee uses the E-Commerce Automation System in accordance with such Documentation; and (ii) to Licensor’s knowledge, the E-Commerce Automation System does not and shall not infringe the
intellectual property rights of any third party. 
 (b) Disclaimer. THE FOREGOING ARE LICENSOR’S ONLY WARRANTIES TO LICENSEE.
LICENSOR DOES NOT WARRANT THAT THE OPERATION OF THE E-COMMERCE AUTOMATION SYSTEM WILL BE UNINTERRUPTED OR ERROR FREE. TO THE EXTENT PERMITTED BY LAW, LICENSOR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 
 4. Proprietary Rights. 
 (a) Ownership of Licensed Products and Documentation. Licensee acknowledges that Licensor is the owner of the Licensed Products and Documentation
and that Licensee is acquiring only a limited use, copy and modification right under this Agreement. Licensee shall not take any actions that are inconsistent with Licensor’s ownership rights in the E-Commerce Automation System and
Documentation. Without limitation, Licensee shall not alter any copyright notices relating to the E-Commerce Automation System or the Documentation that Licensor places on or in the E-Commerce Automation System or any component thereof. 

(b) Ownership of Modifications. Licensee shall own all right, title and interest in and to all modifications created by Licensee or on
Licensee’s behalf, subject to Licensor’s ownership of the E-Commerce Automation System. Licensee shall have all rights of an owner with respect to such modifications, including, without limitation, the right to commercialize and otherwise
exploit such modifications. 
  

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 5. Term and Termination. 
 (a) Term. The term of this Agreement shall begin on the Effective Date and continue indefinitely unless terminated as provided herein. 

(b) Termination. Without limiting any other rights either party may have, each party may terminate this Agreement upon notice to the other
party: 
 i. In the event of either party’s dissolution, or the liquidation of either party’s assets (except in connection with the
merger or reorganization of such party or the sale of substantially all of such party’s assets); or 
 ii. In the event of the filing
of a voluntary petition in bankruptcy by the other party, or the filing of an involuntary petition in bankruptcy against the other party that is not dismissed within sixty (60) days after filing; or 
 iii. In the event of an assignment by either party for the benefit of creditors; or 
 iv. In the event a receiver or a trustee is appointed to take over all or a portion of the other party’s assets; or 
 In addition, Licensee may terminate this Agreement at any time by delivering written notice of such termination to Licensor and complying with the post-termination
obligations described in this Section. 
 (c) Consequences of Termination. Upon termination for reasons other than Licensor’s
breach of the terms of this Agreement, Licensee shall immediately cease use of the E-Commerce Automation System, Documentation and any Licensor confidential information in licensee’s possession (“Licensed Materials”), remove all
copies of the Licensed Materials from Licensee’s system and files, and return to Licensor (or at the option of Licensor, destroy) all Licensed Materials in Licensee’s possession. Notwithstanding the foregoing, Licensee shall retain and own
modifications to the E-Commerce Automation System made by Licensee or on Licensee’s behalf (subject to Licensor’s ownership of the E-Commerce Automation System). The license granted hereunder shall survive termination resulting from
Licensor’s breach of the terms of this Agreement. 
 (d) Survival. Upon termination of this Agreement, the rights and obligations
of the parties under this Agreement shall terminate except for (1) such rights and obligations, which are expressly provided herein to survive termination, and (2) Sections 1, 5, 8, and 9. 
  

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 6. Miscellaneous Provisions. 
 (a) Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, COST
OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
 (b) Applicable
Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Oklahoma. 
 (c) Venue. Any
action or proceeding arising directly or indirectly from this Agreement shall be litigated in an appropriate state or federal court in the County of Tulsa, State of Oklahoma. Both parties consent to the jurisdiction of such courts and agree that
process may be served in the manner provided herein for giving of notices or otherwise as allowed by Oklahoma State or U.S. Federal law. 
 (d) Force Majeure. No party shall be deemed in default of this Agreement if prevented from meeting a deadline or complying with any obligation due to an act of God, riots, public disturbances, strike or similar labor action, fire,
flood, earthquake, war or other military or civil disturbances, embargo. Such prevention includes compliance with any law, decree, regulation, order, or act of a governmental body, agency or authority, or similar causes not within the reasonable
control of the party whose performance is interfered with and which, by the exercise of reasonable diligence said party is unable to prevent. The party so suffering may, at its option, suspend, without liability, the performance of its obligations
hereunder during the period such cause continues, and extend the period to perform such obligations equal to the period of suspension. 
 (e)
Descriptive Headings. The headings used herein are descriptive only and for the convenience of identifying provisions, and are not determinative of the meaning of any such provisions. 
 (f) Entire Agreement. This Agreement and the Purchase Agreement constitute the entire agreement and understanding between the parties with respect
to the subject matter herein, and supersedes and replaces all prior agreements and understandings, whether oral or written with respect to such matters. The provisions of this Agreement may be waived, altered, amended or replaced in whole or in part
only upon the written consent of the parties to this Agreement. 
 (g) Severability. If for any reason any provision of this Agreement
is determined to be invalid or inoperative, the validity and effect of the other provisions herein shall not be affected thereby, provided that no such severability shall be effective if it causes a material detriment to any party. In the event that
a provision of this Agreement is stricken, Licensee and Licensor agree to replace such stricken provision with a new provision, which has the most nearly similar permissible effect. Similarly, if any provision of this Agreement is determined, under
applicable law, to be overly broad in duration, geographical coverage or substantive scope, such provision shall be deemed narrowed to the broadest term permitted by law. 
 (h) Successors and Assigns. Licensor shall not assign its rights or delegate its duties hereunder without the prior written consent of Licensee, which shall not be unreasonably withheld or delayed. Licensee may
assign its rights or delegate its duties hereunder at any time and 

  

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for any reason upon written notice to Licensor. All covenants and agreements herein shall bind and inure to the benefit of the respective heirs, executors,
administrators, successors and permitted assigns of the parties hereto. 
 (i) Days. Whenever the term day is used herein, unless
otherwise stated, it refers to calendar days. 
 (j) Notices. All notices, requests, demands, instructions or other communications
required or given under this Agreement shall be in writing. Such notices shall be deemed to have been duly given upon delivery if delivered personally, by one (1) day courier, by facsimile transmission where receipt is acknowledged by the
receiving machine, by prepaid telegram, or mailed first class, postage prepaid, registered, certified mail or return receipt requested. If delivered as such, it shall be deemed received seventy-two (72) hours after such delivery to the
applicable party’s address. Either party hereto may change the address to which such communications are to be directed by giving written notice to the other party hereto of such change in the manner provided above. 
 (k) Independent Contractor. The parties acknowledge that each party is an independent contractor and that this Agreement does not appoint a party
as the agent or representative of the other party hereto. Nor does this Agreement create a partnership, joint venture or other joint relationship between the parties and that no party shall have by reason of this Agreement the right or authority to
bind the other parties in any manner whatsoever. 
 (l) Signatures. The parties shall be entitled to rely upon and enforce a facsimile
of any authorized signature as if it were the original. 
 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed by duly empowered representatives. 
  

									
	Yonce Properties	 		 	SolarWinds.Net
					
	By:	 	 /s/ David Yonce
	 		 	By:	 	 /s/ David Yonce

	(Signature)	 		 	(Signature)
			
	David Yonce	 		 	David Yonce
	(Name)	 		 	(Name)
			
	Manager	 		 	President
	(Title)	 		 	(Title)
			
	12/14/05	 		 	12/14/05
	(Date)	 		 	(Date)

  

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 EXHIBIT A 
 E-Commerce Automation System 
 The E-Commerce Automation System is an e-commerce business software
application designed to function as a web based E-Commerce Automation System allowing access of up to up to twenty unique user logon accounts. Access can either be locally attached or remotely accessed from anywhere in the world via secure VPN.

 Key functional processes and deliverables of the Systems E-Commerce Automation System are as follows: 
  

	 	A.	Order Processing 

  

	 	•	 	 Collect and Process on-line orders from various E-Commerce services. 

  

	 	•	 	 Allow for the easy entry of customer and reseller purchase order information. 

  

	 	•	 	 Automatic real-time fraud detection and flagging of suspect orders. 

  

	 	•	 	 Ability to process real-time credit card processing for telephone sales. 

  

	 	•	 	 Allow promotional licenses to be issued to schools, magazines, non-profit, resellers, etc. 

  

	 	•	 	 Ability to process Purchase orders, Checks, Debit/Credit cards, Wire transfers and Bank ACH payments 

  

	 	•	 	 Ability to refund and partial or entire orders online. 

  

	 	B.	Quote Management 

  

	 	•	 	 Create quotes for Purchase Orders, Wire Transfer, Credit Card, Check, etc. 

  

	 	•	 	 Allow potential customers and sales personnel to generate quotes on-line. 

  

	 	•	 	 Track and manage outstanding quotes. 

  

	 	•	 	 Assign quotes to inside sales personnel for follow-up. 

  

	 	C.	Customer Account Management 

  

	 	•	 	 Create an track all facets of a customer account and order history including license details 

  

	 	•	 	 Automatic assignment of Customer IDS and passwords. 

  

	 	D.	Reseller Management 

  

	 	•	 	 Create a fully automated reseller management 

  

	 	•	 	 Automated web-based reseller area allows resellers to access information on-line without the need for admin / support personnel 

  

	 	•	 	 Allow resellers to view all aspects of their business and their customers account activity. 

  

	 	•	 	 View and print invoices, orders, customer info, etc. 

  

	 	•	 	 Automatic lead referral system that tracks and distributes potential customers to SolarWinds sales personnel as well as SolarWinds resellers.

	 	E.	Software License Management 

  

	 	•	 	 Develop an on-line key system to automatically manage and control the activation of SolarWinds software licenses 

  

	 	•	 	 Develop a system to automatically retrieve license key information from a central key servers and transfer it directly to the customers software application for
activation 

  

	 	•	 	 Develop a highly secure 120 bit DES encryption with multiple levels of security 

  

	 	1)	SSL secure session 

  

	 	2)	Key request/response packet encryption 

  

	 	3)	Serial number/Key encryption 

  

	 	4)	Machine, software package, and customer information must match serial number/key pair exactly 

  

	 	5)	Customer account must be up to date. 

  

	 	•	 	 Support an unlimited number of software packages with an unlimited number of license levels. 

  

	 	•	 	 Support hundreds of thousands of concurrent customers. 

  

	 	•	 	 Automatically issue replacement keys when customers rebuild and/or replace their machines. 

  

	 	•	 	 Detects licensing “cracks and hacks” schemes in real-time and shows statistics of license violations. 

  

	 	•	 	 Record details on companies and users that violate licensing. 

  

	 	F.	Accounts Receivable 

  

	 	•	 	 Develop a comprehensive Accounts Receivable Collection Management System that automatically notifies past due accounts and sends notices.

  

	 	•	 	 Develop a Collection Follow-up and note management allows anyone to see payment status and collection history for each customer at a glance.

  

	 	G.	Direct Marketing 

  

	 	•	 	 Track and manage the processing of direct e-mail marketing to any subset of Potential or current customers. 

  

	 	•	 	 Provide for the ability to print custom labels and envelopes. 

  

	 	H.	Customer Area 

  

	 	•	 	 Provide a system that enables customers to download only the software they have purchased. 

  

	 	•	 	 Support an unlimited number of download servers all over the world. 

  

	 	•	 	 Provide for SolarWinds customers to automatically purchase and receive upgrades to their licensed software. 

  

	 	•	 	 Provide customers with the ability to view and print their own invoices. This wilt reduce support calls and greatly reduce postage fees and administration head
count. 

  

	 	•	 	 Provide customers the ability to track their own orders and shipments. 

  

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	 	I.	Customer Response and Feedback management 

  

	 	•	 	 Provide a centralized management utility whereby customer can submit support questions and provide feedback to developers. 

  

	 	•	 	 Construct an On-line knowledge base of bugs, fixes, FAQ’s and problems. This knowledge base must be easily searched by both Customer Support technicians and
end users via a web interface. 

  

	 	J.	Order Processing and Shipping System 

  

	 	•	 	 The order processing and shipping system must be fully automated and integrated with the rest of the other ecommerce modules. 

  

	 	•	 	 Provide the ability to easily process daily software shipments to a customer with limited administrative overhead. 

  

	 	•	 	 Automatically generate and track all shipments based on customer orders. 

  

	 	•	 	 Ability to support all major carriers: UPS, USPS, FEDEX, etc. 

  

	 	•	 	 Provide customers the ability to track their own shipments. 

  

	 	•	 	 Provide a direct interface into the UPS shipping systems. 

  

	 	K.	Software Maintenance Shipments 

  

	 	•	 	 Automated process that manages the periodic software maintenance upgrades. 

  

	 	•	 	 Automatically “expire” customer maintenance on schedule. 

  

	 	•	 	 Automatically process batch shipments of annual software maintenance shipments including the printing of envelopes, labels, postage, etc.

  

 -3-

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