Document:

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                           iCT CONNECTEDTOUCH.COM LLC

                          2000 EQUITY COMPENSATION PLAN

         The purpose of the iCT ConnectedTouch.com LLC 2000 Equity Compensation
Plan (the "Plan") is to provide (i) designated employees of iCT
ConnectedTouch.com LLC, a limited liability company (the "Company") and its
subsidiaries, (ii) certain consultants and advisors who perform services for the
Company or its subsidiaries, (iii) non-employee members of the Board of Managers
of the Company (the "Board"), and (iv) selected employees of ICT Group, Inc. and
its subsidiaries and members of the Board of Directors of ICT Group, Inc. with
the opportunity to receive grants relating to Membership Interests of the
Company. The Company believes that the Plan will encourage the participants to
contribute materially to the growth of the Company, thereby benefiting the
Company, and will align the economic interests of the participants with those of
the owners.

         1.       Administration

         (a) Committee. The Plan shall be administered and interpreted by the
Board or by a committee appointed by the Board. If a committee administers the
Plan, references in the Plan to the "Board," as they relate to Plan
administration, shall be deemed to refer to the committee.

         (b) Board Authority. The Board shall have the sole authority to (i)
determine the individuals to whom grants shall be made under the Plan, (ii)
determine the type, size and terms of the grants to be made to each such
individual, (iii) determine the time when the grants will be made and the
duration of any applicable exercise or restriction period, including the
criteria for exercisability and the acceleration of exercisability, (iv) amend
the terms of any previously issued grant, and (v) deal with any other matters
arising under the Plan.

         (c) Board Determinations. The Board shall have full power and authority
to administer and interpret the Plan, to make factual determinations and to
adopt or amend such rules, regulations, agreements and instruments for
implementing the Plan and for the conduct of its business as the Board deems
necessary or advisable, in its sole discretion. The Board's interpretations of
the Plan and all determinations made by the Board pursuant to the powers vested
in it hereunder shall be conclusive and binding on all persons having any
interest in the Plan or in any awards granted hereunder. All powers of the Board
shall be executed in its sole discretion, in the best interest of the Company,
not as a fiduciary, and in keeping with the objectives of the Plan and need not
be uniform as to similarly situated individuals.

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         2.       Grants

         Awards under the Plan may consist of grants of nonqualified options as
described in Section 5 ("Options") and Interest awards as described in Section 6
("Interest Awards") (hereinafter collectively referred to as "Grants"). All
Grants shall be subject to the terms and conditions set forth herein and to such
other terms and conditions consistent with this Plan as the Board deems
appropriate and as are specified in writing by the Board to the individual in a
grant instrument or an amendment to the grant instrument (the "Grant
Instrument"). The Board shall approve the form and provisions of each Grant
Instrument. Grants under a particular Section of the Plan need not be uniform as
among the grantees.

         3.       Interests Subject to the Plan

         (a) Interests Authorized. Subject to adjustment as described below, the
aggregate number of Membership Interests of the Company ("Interests") that may
be issued or transferred under the Plan is 2,000,000 Interests. If and to the
extent Options granted under the Plan terminate, expire, or are canceled,
forfeited, exchanged or surrendered without having been exercised or if any
Interest Awards are forfeited, the Interests subject to such Grants shall again
be available for purposes of the Plan.

         (b) Adjustments. If there is any change in the number or kind of
Interests outstanding (i) by reason of a spin-off, split of Interests,
reclassification, combination or exchange of Interests or similar event, (ii) by
reason of a merger, reorganization or consolidation, (iii) by reason of a change
in the capital structure of the Company, (iv) by reason of a substantial
reduction in the value of outstanding Interests as a result of a spin-off or the
Company's payment of an extraordinary distribution, or (v) by reason of any
other extraordinary or unusual event as determined by the Board, the Board may
appropriately adjust the maximum number of Interests available for Grants, the
number of Interests covered by outstanding Grants, the kind of securities issued
and to be issued under the Plan, and the price per Interest of such Grants, to
reflect any increase or decrease in the number of, or change in, the kind or
value of, issued Interests to preclude, to the extent practicable, the
enlargement or dilution of rights and benefits under such Grants; provided,
however, that any fractional Interests resulting from such adjustment shall be
eliminated. In the event of any of the foregoing corporate reorganizations or
other events, the Board may also take any of the actions described in Section 11
below. Any adjustments determined by the Board shall be final, binding and
conclusive.

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         4.       Eligibility for Participation

         (a) Eligible Persons. All employees of the Company and its
subsidiaries, including employees who are officers or members of the Board, and
selected employees of ICT Group, Inc. and its subsidiaries (collectively,
"Employees") shall be eligible to participate in the Plan. Members of the Board
and members of the Board of Directors of ICT Group, Inc. who are not employees
of the Company and its subsidiaries ("Non-Employee Board Members") shall also be
eligible to participate in the Plan. Consultants and advisors who perform
services for the Company or any of its subsidiaries ("Key Advisors") shall be
eligible to participate in the Plan if the Key Advisors render bona fide
services to the Company or its subsidiaries, the services are not in connection
with the offer and sale of Interests in a capital-raising transaction, and the
Key Advisors do not directly or indirectly promote or maintain a market for the
Company's Interests.

         (b) Selection of Grantees. The Board shall select the Employees,
Non-Employee Board Members and Key Advisors to receive Grants and shall
determine the number of Interests subject to a particular Grant in such manner
as the Board determines. Employees, Key Advisors and Non-Employee Board Members
who receive Grants under this Plan shall hereinafter be referred to as
"Grantees".

         5.       Granting of Options

         (a) Number of Interests. The Board shall determine the number of
Interests that will be subject to each Grant of Options to Employees,
Non-Employee Board Members and Key Advisors.

         (b)      Type of Option and Price.

                  (i) All Options shall be nonqualified options, which are not
intended to qualify as "incentive stock options" within the meaning of Section
422 of the Internal Revenue Code of 1986, as amended (the "Code").

                  (ii) The purchase price (the "Exercise Price") of Interests
subject to an Option shall be determined by the Board and may be equal to,
greater than, or less than the fair market value of an Interest on the date the
Option is granted. The fair market value per Interest shall be determined by the
Board.

         (c) Option Term. The Board shall determine the term of each Option. The
term of any Option shall not exceed ten years from the date of grant.

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         (d) Exercisability of Options. Options shall become exercisable in
accordance with such terms and conditions, consistent with the Plan, as may be
determined by the Board and specified in the Grant Instrument. The Board may
accelerate the exercisability of any or all outstanding Options at any time for
any reason.

         (e) Termination of Employment, Disability or Death.

                  (i) Except as provided below, an Option may only be exercised
while the Grantee is employed by, or providing service to, the Company as an
Employee, Key Advisor, Board Member or Non-Employee Board Member. In the event
that a Grantee ceases to be employed by, or provide service to, the Company for
any reason other than Disability, death, or termination for Cause, any Option
which is otherwise exercisable by the Grantee shall terminate unless exercised
within 90 days after the date on which the Grantee ceases to be employed by, or
provide service to, the Company (or within such other period of time as may be
specified by the Board), but in any event no later than the date of expiration
of the Option term. Except as otherwise provided by the Board, any of the
Grantee's Options that are not otherwise exercisable as of the date on which the
Grantee ceases to be employed by, or provide service to, the Company shall
terminate as of such date.

                  (ii) In the event the Grantee ceases to be employed by, or
provide service to, the Company on account of a termination for Cause by the
Company, any Option held by the Grantee shall terminate as of the date the
Grantee ceases to be employed by, or provide service to, the Company. In
addition, notwithstanding any other provisions of this Section 5, if the Board
determines that the Grantee has engaged in conduct that constitutes Cause at any
time while the Grantee is employed by, or providing service to, the Company or
after the Grantee's termination of employment or service, any Option held by the
Grantee shall immediately terminate, and the Grantee shall automatically forfeit
all Interests underlying any exercised portion of an Option for which the
Company has not yet recorded in its company records, upon refund by the Company
of the Exercise Price paid by the Grantee for such Interests. Upon any exercise
of an Option, the Company may withhold recording the underlying Interests
pending resolution of an inquiry that could lead to a finding resulting in a
forfeiture.

                  (iii) In the event the Grantee ceases to be employed by, or
provide service to, the Company because the Grantee is Disabled, any Option
which is otherwise exercisable by the Grantee shall terminate unless exercised
within one year after the date on which the Grantee ceases to be employed by, or
provide service to, the Company (or within such other period of time as may be
specified by the Board), but in any event no later than the date of expiration
of the Option term. Except as otherwise provided by the Board, any of the
Grantee's Options which are not otherwise exercisable as of the date on which
the Grantee ceases to be employed by, or provide service to, the Company shall
terminate as of such date.

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                  (iv) If the Grantee dies while employed by, or providing
service to, the Company or within 90 days after the date on which the Grantee
ceases to be employed or provide service on account of a termination specified
in Section 5(e)(i) above (or within such other period of time as may be
specified by the Board), any Option that is otherwise exercisable by the Grantee
shall terminate unless exercised within one year after the date on which the
Grantee ceases to be employed by, or provide service to, the Company (or within
such other period of time as may be specified by the Board), but in any event no
later than the date of expiration of the Option term. Except as otherwise
provided by the Board, any of the Grantee's Options that are not otherwise
exercisable as of the date on which the Grantee ceases to be employed by, or
provide service to, the Company shall terminate as of such date.

                  (v) For purposes of this Section 5(e) and Section 6:

                  (A) The term "Company" shall mean the Company, its parent and
         subsidiary companies and other affiliated entities as determined by the
         Board, including ICT Group, Inc. and its subsidiaries.

                  (B) "Employed by, or provide service to, the Company" shall
         mean employment or service as an employee or Key Advisor of the Company
         (as defined in subsection (A) above), or as an employee of ICT Group,
         Inc. and its subsidiaries, or as a member of the Board or the Board of
         Directors of ICT Group, Inc. (so that, for purposes of exercising
         Options and satisfying conditions with respect to Interest Awards, a
         Grantee shall not be considered to have terminated employment or
         service until the Grantee ceases to be an employee, Key Advisor, member
         of the Board and member of the Board of Directors of ICT Group, Inc.),
         unless the Board determines otherwise.

                  (C) "Disability" shall mean a Grantee's becoming disabled
         within the meaning of the Company's long-term disability plan or such
         other definition of long-term disability as the Board shall determine.

                  (D) "Cause" shall mean, except to the extent specified
         otherwise by the Board, a finding by the Board that the Grantee (i) has
         breached his or her employment or service contract with the Company,
         (ii) has engaged in disloyalty to the Company, including, without
         limitation, fraud, embezzlement, theft, commission of a felony or
         proven dishonesty in the course of his or her employment or service,
         (iii) has disclosed trade secrets or confidential information of the
         Company to persons not entitled to receive such information, or (iv)
         has breached any noncompetition or nonsolicitation agreement between
         the Grantee and the Company or has engaged in such other behavior
         detrimental to the interests of the Company as the Board determines.

         (f) Exercise of Options. A Grantee may exercise an Option that has
become exercisable, in whole or in part, by delivering a notice of exercise to
the Company with payment of the Exercise Price. The Grantee shall pay the
Exercise Price for an Option as specified by the Board (x) in cash, (y) with the
approval of the Board, by delivering Interests owned by the Grantee (including
Interests acquired in connection with the exercise of an Option, subject to such
restrictions as the Board deems appropriate) and having a fair market value on
the date of exercise equal to the Exercise Price or by attestation (on a form

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prescribed by the Board) to ownership of Interests having a fair market value on
the date of exercise equal to the Exercise Price, or (z) by such other method as
the Board may approve. The Board may authorize loans by the Company to Grantees
in connection with the exercise of an Option, upon such terms and conditions as
the Board, in its sole discretion, deems appropriate. Interests used to exercise
an Option shall have been held by the Grantee for the requisite period of time
to avoid adverse accounting consequences to the Company with respect to the
Option. The Grantee shall pay the Exercise Price and the amount of any
withholding tax due (pursuant to Section 7) at the time of exercise.

         6.       Interest Awards

         The Board may issue or transfer Interest Awards to an Employee,
Non-Employee Board Member or Key Advisor, upon such terms as the Board deems
appropriate. The following provisions are applicable to Interest Awards:

         (a) General Requirements. Interest Awards may be issued or transferred
for consideration or for no consideration, and may be subject to restrictions or
no restrictions, as determined by the Board. The Board may establish conditions
under which restrictions on Interest Awards shall lapse over a period of time or
according to such other criteria as the Board deems appropriate. Any period of
time during which the Interest Awards will remain subject to restrictions will
be designated in the Grant Instrument as the "Restriction Period."

         (b) Number of Interests. The Board shall determine the number of
Interests to be issued or transferred pursuant to a Interest Award and the
restrictions applicable to such Interests.

         (c) Requirement of Employment or Service. If the Grantee ceases to be
employed by, or provide service to, the Company (as defined in Section 5(e))
during a period designated in the Grant Instrument as the Restriction Period, or
if other specified conditions are not met, the Interest Awards shall terminate
and be forfeited as to all Interests covered by the award as to which the
restrictions have not lapsed, and those Interests must be immediately returned
to the Company. The Board may, however, provide for complete or partial
exceptions to this requirement as it deems appropriate.

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         (d) Restrictions on Transfer. During the Restriction Period, a Grantee
may not sell, assign, transfer, pledge or otherwise dispose of the Interest
Awards except to a Successor Grantee under Section 8(a). The Board may determine
that the Company will not record the Interest Awards until all restrictions on
such Interests have lapsed.

         (e) Right to Receive Distributions. During the Restriction Period, a
Grantee shall have the right to receive any distributions paid on such
Interests, subject to any restrictions deemed appropriate by the Board.

         (f) Lapse of Restrictions. All restrictions imposed on Interest Awards
shall lapse upon the expiration of the applicable Restriction Period and the
satisfaction of all conditions imposed by the Board. The Board may determine, as
to any or all Interest Awards, that the restrictions shall lapse without regard
to any Restriction Period.

         7.       Withholding of Taxes

         (a) Required Withholding. All Grants under the Plan shall be subject to
applicable federal (including FICA), state and local tax withholding
requirements. The Company may require that the Grantee or other person receiving
or exercising Grants pay to the Company the amount of any federal, state or
local taxes that the Company is required to withhold with respect to such
Grants, or the Company may deduct from other wages paid by the Company the
amount of any withholding taxes due with respect to such Grants.

         (b) Election to Withhold Interests. If the Board so permits, a Grantee
may elect to satisfy the Company's income tax withholding obligation with
respect to a Grant by having Interests withheld up to an amount that does not
exceed the Grantee's minimum applicable withholding tax rate for federal
(including FICA), state and local tax liabilities. The election must be in a
form and manner prescribed by the Board and may be subject to the prior approval
of the Board.

         8.       Transferability of Grants

         (a) Nontransferability of Grants. Except as provided below, only the
Grantee may exercise rights under a Grant during the Grantee's lifetime. A
Grantee may not transfer those rights except by will or by the laws of descent
and distribution or, if permitted in any specific case by the Board, pursuant to
a domestic relations order. When a Grantee dies, the personal representative or
other person entitled to succeed to the rights of the Grantee ("Successor
Grantee") may exercise such rights. A Successor Grantee must furnish proof
satisfactory to the Company of his or her right to receive the Grant under the
Grantee's will or under the applicable laws of descent and distribution.

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         (b) Transfer of Options. Notwithstanding the foregoing, the Board may
provide, in a Grant Instrument, that a Grantee may transfer Options to family
members, or one or more trusts or other entities for the benefit of or owned by
family members, according to such terms as the Board may determine; provided
that the Grantee receives no consideration for the transfer of an Option and the
transferred Option shall continue to be subject to the same terms and conditions
as were applicable to the Option immediately before the transfer.

         9.       Right of First Refusal; Repurchase Right

         (a) Offer. Prior to the consummation of an initial public offering of
the Company's securities pursuant to an initial registration of Company
securities under section 12(g) of the Exchange Act ("Public Offering"), if at
any time an individual desires to sell, encumber, or otherwise dispose of
Interests that were distributed to him or her under this Plan and that are
transferable, the individual may do so only pursuant to a bona fide written
offer, and the individual shall first offer the Interests to the Company by
giving the Company written notice disclosing: (a) the name of the proposed
transferee of the Interests; (b) the number of Interests proposed to be
transferred or encumbered; (c) the proposed price; (d) all other terms of the
proposed transfer; and (e) a written copy of the proposed offer. Within 60 days
after receipt of such notice, the Company shall have the option to purchase all
or part of such Interests at the then current fair market value as determined by
the Board and may pay such price in installments over a period not to exceed
four years, at the discretion of the Board.

         (b) Sale. In the event the Company (or a member, as described below)
does not exercise the option to purchase Interests, as provided above, the
individual shall have the right to sell, encumber, or otherwise dispose of the
Interests described in subsection (a) at the price and on the terms of the
transfer set forth in the written notice to the Company, provided such transfer
is effected within 15 days after the expiration of the option period. If the
transfer is not effected within such period, the Company must again be given an
option to purchase, as provided above.

         (c) Assignment of Rights. The Board, in its sole discretion, may waive
the Company's right of first refusal and repurchase right under this Section 9.
If the Company's right of first refusal or repurchase right is so waived, the
Board may, in its sole discretion, assign such right to the remaining members of
the Company in the same proportion that each member's membership interest bears
to the membership interests of all members of the Company, as determined by the
Board. To the extent that a member has been given such right and does not
purchase his or her allotment, the other members shall have the right to
purchase such allotment on the same basis.

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         (d) Purchase by the Company. Prior to a Public Offering, if a Grantee
ceases to be employed by, or provide services to, the Company, the Company shall
have the right to purchase all or part of any Interests distributed to him or
her under this Plan at their then current fair market value as determined by the
Board (or at such other price as may be established in the Grant Instrument);
provided, however, that such repurchase shall be made in accordance with
applicable accounting rules to avoid adverse accounting treatment.

         (e) Public Offering. On and after a Public Offering, the Company shall
have no further right to purchase Interests under this Section 9.

         (f) Member's Agreement. Notwithstanding the provisions of this Section
9, if the Company's Operating Agreement provides a right of first refusal or
repurchase rights with respect to Interests, the provisions of this Section 9
shall not apply to the extent inconsistent with the terms of the Operating
Agreement, unless the Board determines otherwise.

         10.      Change of Control of the Company

         As used herein, a "Change of Control" shall be deemed to have occurred
if:

         (a) Any "person" (as such term is used in sections 13(d) and 14(d) of
the Securities Exchange Act of 1934 (the "Exchange Act") (other than persons who
are owners of the Company on the effective date of the Plan) becomes a
"beneficial owner" (as defined in Rule 13d-3 under the Exchange Act), directly
or indirectly, of interests in the Company representing more than 50% of the
voting power of the then outstanding interests in the Company; provided that (i)
a Change of Control shall not be deemed to occur as a result of a Public
Offering of the Company's securities and (ii) a Change of Control shall not be
deemed to occur as a result of a transaction in which the Company becomes a
subsidiary of another company and in which the owners of the Company,
immediately prior to the transaction, will beneficially own, immediately after
the transaction, interests entitling such owners to more than 50% of all votes
to which all owners of the parent company would be entitled in the election of
members (without consideration of the rights of any class of membership
interests to elect members by a separate class vote); or

         (b) The consummation of (i) a merger or consolidation of the Company
with another company where the owners of the Company, immediately prior to the
merger or consolidation, will not beneficially own, immediately after the merger
or consolidation, interests entitling such members to more than 50% of all votes
to which all owners of the surviving company would be entitled in the election
of members (without consideration of the rights of any class of membership
interests to elect members by a separate class vote), (ii) a sale or other
disposition of all or substantially all of the assets of the Company, or (iii) a
liquidation or dissolution of the Company.

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         11.      Consequences of a Change of Control or Other Corporate Event

         (a) Board Actions. Notwithstanding the foregoing, subject to subsection
(b) below, in the event of a Change of Control or any other corporate event
(such as any merger, consolidation, liquidation or dissolution of the Company
including without limitation a merger or consolidation with ICT Group, Inc.),
the Board may take any of the following actions with respect to any or all
outstanding Grants: the Board may (i) determine that outstanding Options shall
become fully exercisable and that the restrictions and conditions on outstanding
Interest Awards shall immediately lapse, (ii) determine that outstanding Options
that are not exercised shall be assumed by, or replaced with comparable options
by the surviving company, and that outstanding Interest Awards shall be
converted to interest awards of the surviving company, (iii) require that
Grantees surrender their outstanding Options in exchange for a payment by the
Company, in cash or other property as determined by the Board and payable on
such terms as the Board shall determine, in an amount equal to the amount by
which the then fair market value of the Interests subject to the Grantee's
outstanding exercisable Options exceeds the Exercise Price of the Options, or
(iv) terminate any or all unexercised Options at such time as the Board deems
appropriate. Such surrender or termination shall take place as of the date of
the Change of Control or other corporate event or such other date as the Board
may specify. Without limiting the foregoing, if the Board terminates or requires
surrender of Options that are not then exercisable, the Company shall have no
obligation to make any payment in consideration of the surrender or termination
of such Options. The Board shall have no obligation to take any of the foregoing
actions, and, in the absence of any such actions, outstanding Options and
Interest Awards shall continue in effect according to their terms. The Board may
take any of the foregoing actions without the Grantee's consent.

         (b) Limitations. Notwithstanding anything in the Plan to the contrary,
in the event of a Change of Control or other corporate event, the Board shall
not have the right to take any actions described in the Plan (including without
limitation actions described in Subsection (b) above) that would make the Change
of Control or other corporate event ineligible for pooling of interests
accounting treatment or that would make the Change of Control or other corporate
event ineligible for desired tax treatment if, in the absence of such right, the
Change of Control or other corporate event would qualify for such treatment and
the Company intends to use such treatment with respect to the Change of Control
or other corporate event.

         12.      Requirements for Issuance or Transfer of Interests

         (a) Member's Agreement. Each Grantee shall be required to execute a
member's agreement agreeing to be bound by the Company's Operating Agreement,
with such terms as the Board deems appropriate, with respect to any Interests
issued or distributed pursuant to this Plan.

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         (b) Limitations on Issuance or Transfer of Interests. No Interests
shall be issued or transferred in connection with any Grant hereunder unless and
until all legal requirements applicable to the issuance or transfer of such
Interests have been complied with to the satisfaction of the Board. The Board
shall have the right to condition any Grant made to any Grantee hereunder on
such Grantee's undertaking in writing to comply with such restrictions on his or
her subsequent disposition of such Interests as the Board shall deem necessary
or advisable.

         (c) Lock-Up Period. If so requested by the Company or any
representative of the underwriters (the "Managing Underwriter") in connection
with any underwritten offering of securities of the Company under the Securities
Act of 1933, as amended (the "Securities Act"), a Grantee (including any
successor or assigns) shall not sell or otherwise transfer any shares or other
securities of the Company during the 30-day period preceding and the 180-day
period following the effective date of a registration statement of the Company
filed under the Securities Act for such underwriting (or such shorter period as
may be requested by the Managing Underwriter and agreed to by the Company) (the
"Market Standoff Period"). The Company may impose stop-transfer instructions
with respect to securities subject to the foregoing restrictions until the end
of such Market Standoff Period.

         13.      Amendment and Termination of the Plan

         (a) Amendment. The Board may amend or terminate the Plan at any time.

         (b) Termination of Plan. The Plan shall terminate on the day
immediately preceding the tenth anniversary of its effective date, unless the
Plan is terminated earlier by the Board or is extended by the Board.

         (c) Termination and Amendment of Outstanding Grants. The Board reserves
the right to terminate outstanding Options and/or the Plan at any time in its
sole discretion including without limitation pursuant to Section 11 or Section
19(b). The termination of the Plan shall not impair the power and authority of
the Board with respect to an outstanding Grant. Whether or not the Plan has
terminated, an outstanding Grant may be terminated or amended by the Board under
Section 11 or Section 19(b) or may be amended by agreement of the Company and
the Grantee consistent with the Plan.

         (d) Governing Document. The Plan shall be the controlling document. No
other statements, representations, explanatory materials or examples, oral or
written, may amend the Plan in any manner. The Plan shall be binding upon and
enforceable against the Company and its successors and assigns.

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         14.      Funding of the Plan

         This Plan shall be unfunded. The Company shall not be required to
establish any special or separate fund or to make any other segregation of
assets to assure the payment of any Grants under this Plan. In no event shall
interest be paid or accrued on any Grant, including unpaid installments of
Grants.

         15.      Rights of Participants

         Nothing in this Plan shall entitle any Employee, Key Advisor,
Non-Employee Board Member or any other person to any claim or right to be
granted a Grant under this Plan. Neither this Plan nor any action taken
hereunder shall be construed as giving any individual any rights to be retained
by or in the employ of the Company or any other employment rights.

         16.      No Fractional Interests

         No fractional Interests shall be issued or delivered pursuant to the
Plan or any Grant. The Board shall determine whether cash, other awards or other
property shall be issued or paid in lieu of such fractional Interests or whether
such fractional Interests or any rights thereto shall be forfeited or otherwise
eliminated.

         17.      Headings

         Section headings are for reference only. In the event of a conflict
between a title and the content of a Section, the content of the Section shall
control.

         18.      Effective Date of the Plan.

         The Plan shall be effective on May 24, 2000.

         19.      Miscellaneous

         (a) Grants in Connection with Company Transactions and Otherwise.
Nothing contained in this Plan shall be construed to (i) limit the right of the
Board to make Grants under this Plan in connection with the acquisition, by
purchase, lease, merger, consolidation or otherwise, of the business or assets
of any company, firm or association, including Grants to employees thereof who
become employees of the Company, or for other proper company purposes, or (ii)
limit the right of the Company to grant membership interests or make other
awards outside of this Plan. Without limiting the foregoing, the Board may make
a Grant to an employee of another company who becomes an employee by reason of a
merger, consolidation, acquisition of membership interests or property,
reorganization or liquidation involving the Company or any of its subsidiaries
in substitution for a membership interest or restricted interest grant made by
such company. The terms and conditions of the substitute grants may vary from
the terms and conditions required by the Plan and from those of the substituted
membership interest incentives. The Board shall prescribe the provisions of the
substitute grants.

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         (b) Compliance with Law. The Plan, the exercise of Options and the
obligations of the Company to issue or transfer Interests Grants shall be
subject to all applicable laws and to approvals by any governmental or
regulatory agency as may be required. The Board may revoke any Grant if it is
contrary to law or modify a Grant to bring it into compliance with any valid and
mandatory government regulation. The Board may also adopt rules regarding the
withholding of taxes on payments to Grantees. The Board may, in its sole
discretion, agree to limit its authority under this Section.

         (c) Governing Law. The validity, construction, interpretation and
effect of the Plan and Grant Instruments issued under the Plan shall be governed
and construed by and determined in accordance with the laws of the Commonwealth
of Pennsylvania, without giving effect to the conflict of laws provisions
thereof.

                                      -13-<PAGE>

                              EMPLOYMENT AGREEMENT

         THIS AGREEMENT, made as of September 11, 2000, by and between ICT
GROUP, INC., a Pennsylvania corporation (hereinafter called "Company"), and
Pamela Goyke, an individual (hereinafter called "Employee").

                                   WITNESSETH

         Company wishes to employ Employee and Employee wishes to enter into the
employ of Company on the terms and conditions contained in this Agreement.

         NOW, THEREFORE, in consideration of the facts, mutual promises and
covenants contained herein and intending to be legally bound hereby, Company and
Employee agree as follows:

         1. Employment. Company hereby employs Employee as Chief Information
Officer and Senior Vice President, Systems & Technology and Employee hereby
accepts employment by Company for the period of time and upon the terms,
conditions and restrictions contained in this Agreement.

         2. Duties and Responsibilities.

                  (a) Employee agrees to assume such duties and responsibilities
normally associated with the position indicated above, and as may be assigned to
Employee by the President of the Company from time to time. Employee shall
perform any other duties reasonably required by Company.

                  (b) Throughout the term of this Agreement, Employee shall
devote his entire working time, energy, skill and best efforts to the
performance of his duties hereunder in a manner which will faithfully and
diligently further the business and interest of Company. During the term of this
Agreement, Employee may not, directly or indirectly, do any work for any other
company.

         3. Term. This Agreement shall be for a term of one (1) year, commencing
on September 11, 2000 and ending on September 12, 2001 unless sooner terminated
as hereinafter provided. Unless either party elects to terminate this Agreement
at the end of the original or any renewal term by giving the other party written
notice of such election at least ninety (90) days before the expiration of the
then current term, this Agreement shall be deemed to have been renewed for an
additional term of one (1) year commencing on the day after the expiration of
the current term, unless sooner terminated as hereinafter provided.

<PAGE>

         4. Compensation.

                  (a) For all of the service rendered by Employee to Company,
Employee shall receive a gross annual salary of $180,000, less taxes and other
deductions required by law, payable in reasonable periodic installments in
accordance with Company's regular payroll practices in effect from time to time.
Employee's base salary shall be reviewed by Company's Board of Directors
annually and may be adjusted by the Board of Directors in its sole discretion.

                  (b) In addition to Employee's base salary, Company may pay
Employee from time to time such bonuses or other additional compensation as
Company may determine in its sole discretion.

                  (c) Throughout the term of this Agreement, Employee shall be
eligible to participate in Company's insurance and other benefit plans and
programs subject to their terms, conditions and restrictions. Nothing herein
shall preclude Company from modifying or terminating any insurance or other
benefit plan or program.

                  (d) Employee shall accrue vacation pay at a rate of 1.5 days
per full-month of employment.

                  (e) Employee will not receive any remuneration or any other
benefit from any client or any other company or individual in connection with
any transaction in which Company is involved, directly or indirectly. Nor will
Employee assign or give any part of the compensation which he receives from
Company to any other employee, agent or representative of Company, to any client
or any of its employees, agents or representatives, or to any other person or
entity involved, directly or indirectly, with Company.

         5. Expenses. Company will reimburse Employee for all reasonable
expenses incurred by Employee in connection with the performance of Employee's
duties hereunder upon receipt of vouchers therefor satisfactory to Company and
in accordance with Company's regular reimbursement procedures and practices in
effect from time to time.

         6. Post-Termination Payments.

                  (a) If Employee is terminated by Company pursuant to Paragraph
10 hereof, Company shall pay to Employee a monthly severance payment in an
amount equal to Employee's monthly salary at the time of termination for six (6)
months.

<PAGE>

                  (b) Employee shall make reasonable efforts to obtain
replacement income (through employment and other sources) during the period in
which Employee receives post-termination payments from Company.

                  (c) Company's obligation to make post-termination payments
pursuant to Paragraph 6(a) shall be offset by any compensation earned by
Employee, as an employee, consultant, independent contractor or otherwise,
during the period in which Employee receives such post-termination payments.

                  (d) Company's obligations under Paragraph 6(a) shall cease in
the event Employee fails to make reasonable efforts to obtain replacement income
or in the event Employee breaches any of the restrictions or obligations set
forth in Paragraphs 12 and 13 of this Agreement.

         7. Inability. If Employee is unable to perform the essential functions
of his job, with or without reasonable accommodations, for whatever reason, for
a period of thirteen (13) consecutive weeks or for a cumulative period of
nineteen (19) weeks during any twelve-month period, Company shall have the right
to terminate Employee's employment, in which event Company shall have no further
obligations or liabilities hereunder after the date of such termination. The
termination of Employee's employment with Company pursuant to this Paragraph
shall not release Employee from Employee's obligations and restrictions under
Paragraphs 12 and 13 of this Agreement.

         8. Death. If Employee dies, Company shall have no further obligations
or liabilities to Employee's estate or legal representative or otherwise after
the date of his death.

         9. Discharge for Cause. Company may discharge Employee at any time for
"Cause", which shall include, but not be limited to: willful misconduct, fraud,
misappropriation, malfeasance, misfeasance, nonfeasance, embezzlement, gross
negligence, self-dealing, dishonesty, misrepresentation, conviction of a crime
of moral turpitude, or material violation by Employee of any Company policy or
provision of this Agreement. In the event Company terminates Employee's
employment for Cause, Company shall have no further obligations or liabilities
to Employee after the date of such discharge. The termination of Employee's
employment with Company pursuant to this Paragraph shall not release Employee
from Employee's obligations and restrictions under Paragraphs 12 and 13 of this
Agreement.

         10. Discharge Not for Cause. Notwithstanding any other provision of
this Agreement, Company may discharge Employee at any time without cause by
providing Employee with 30 days written notice, which notice Company may waive,
in whole or in part, in its sole discretion, by paying Employee for such 30
days. Upon termination of Employee pursuant to this Paragraph, Company shall be
obligated to provide Employee with post-termination payments in accordance with
Paragraph 6, but shall have no further obligations or liabilities to Employee
after the date of his termination. The termination of Employee's employment with
Company pursuant to this paragraph shall not release Employee from Employee's
obligations and restrictions under Paragraphs 12 and 13 of this Agreement.

<PAGE>

         11. Termination by Employee. Employee may terminate his employment
under this Agreement at any time by providing Company with 30 days written
notice, which notice Company may waive, in whole or in part, in its sole
discretion, by paying Employee for such 30 days, Company shall have no further
obligations or liabilities to Employee after the date of his termination. The
termination of Employee's employment with Company pursuant to this Paragraph
shall not release Employee from Employee's obligations and restrictions under
Paragraphs 12 and 13 of this Agreement.

         12. Company Property.

                  (a) All advertising, sales, manufacturers' and other materials
or articles or information, including without limitation data processing
reports, client sales analyses, invoices, price lists or information, samples or
any other materials or data of any kind furnished to Employee by Company or
developed by Employee on behalf of Company or at Company's direction or for
Company's use or otherwise in connection with Employee's employment hereunder,
are and shall remain the sole and confidential property of Company.

                  (b) Immediately upon termination of Employee's employment,
whether by Employee or Company, whether during the term of this Agreement, upon
its expiration or subsequent to its expiration, Employee shall deliver to
Company, all Company property (for example, keys and credit cards) and all
documents, books, records, lists and other documents relating to Company's
business, regardless of where or by whom said writings were kept or prepared,
retaining no copies.

                  (c) In the event Employee receives notice from Company that
his employment is or will be terminated or Employee provides Company with notice
of his intent to resign, within five (5) days of receiving or providing such
notice, and thereafter as may be requested by Company, Employee shall provide
Company with a list of all clients and potential clients with whom he is working
and/or negotiating and a summary of the status of each matter with which he is
involved, directly or indirectly.

<PAGE>

         13. Restrictive Covenants, Trade Secrets, Etc.

                  (a) For a period of one (1) year after the termination of his
employment with Company, for any reason whatsoever, whether during the term of
this Agreement, upon its expiration or subsequent to its expiration, whether by
Employee or Company, Employee shall not for his own benefit or for the benefit
of any third party, directly or indirectly, in any capacity, participate in any
of the following activities: (i) hire or do any business with any employee of
Company or otherwise induce or attempt to influence any employee of Company to
terminate his or her employment with Company; (ii) divert, solicit, or do any
business with any current, former (within two (2) years of the date of
termination), or potential (engaged in discussion with Company as of the date of
termination) client of Company; or (iii) cause or attempt to cause any current,
former, or potential client to refrain from doing business with Company. In
light of the fact that the clients of Company will be engaged in operations
nationwide and Company will be contacting potential customers for its clients
throughout the entire United States, the restrictions set forth in this
Paragraph 13(a) shall apply throughout the entire United States.

                  (b) During the term of this Agreement and at all times
thereafter, Employee shall not use for his personal benefit, or disclose,
communicate or divulge to, or use for the direct or indirect benefit of any
person, firm, association or company other than Company, any material referred
to in Paragraph 12 above or any information regarding the business methods,
business policies, procedures, techniques, research or development projects or
results, trade secrets, or other knowledge or processes of or developed by
Company or any names and addresses of clients or customers or any data on or
relating to past, present or prospective clients or customers or any other
confidential information relating to or dealing with the business operations or
activities of Company, made known to Employee or learned or acquired by Employee
while in the employ of Company.

                  (c) Any and all writing, inventions, improvements, processes,
procedures and/or techniques which Employee may make, conceive, discover or
develop, either solely or jointly with any other person or persons, at any time
during the term of this Agreement, whether during working hours or at any other
time and whether at the request or upon the suggestion of Company or otherwise,
which relate to or are useful in connection with any business now or hereafter
carried on or contemplated by Company, including developments or expansions of
its present fields of operations, shall be the sole and exclusive property of
Company. Employee shall make full disclosure to Company of all such writings,
inventions, improvements, processes, procedures and techniques, and shall do
everything necessary or desirable to vest the absolute title thereto in Company.
Employee shall write and prepare all specifications and procedures regarding
such inventions, improvements, processes, procedures and techniques and other
aid and assist Company so that Company can prepare and present applications for
copyright or Letters Patent therefor and can secure such copyright or Letters
Patent wherever possible, as well as reissues, renewals, and extensions thereof,
and can obtain the record title to such copyright or patents so that Company
shall be the sole and absolute owner thereof in all countries in which it may
desire to have copyright or patent protection. Employee shall not be entitled to
any additional or special compensation or reimbursement regarding any and all
such writings, inventions, improvements, processes, procedures and techniques,
except that Company shall reimburse Employee for any expenses which Employee may
incur in vesting absolute title thereto in Company.

<PAGE>

                  (d) Employee acknowledges that the restrictions contained in
the foregoing subparagraphs (a), (b), and (c), in view of the nature of the
business in which Company is engaged, are reasonable and necessary in order to
protect the legitimate interests of Company, and that any violation thereof
would result in irreparable injuries to Company, and Employee therefore
acknowledges that, in the event of his violation of any of these restrictions,
Company shall be entitled to obtain from any court of competent jurisdiction
preliminary and permanent injunctive relief as well as damages and an equitable
accounting of all earnings, profits and other benefits arising from such
violation, which rights shall be cumulative and in addition to any other rights
or remedies to which Company may be entitled.

                  (e) Employee agrees that if any or any portion of the
foregoing covenants or the application thereof, is construed to be invalid or
unenforceable, the remainder of such covenant or covenants shall not be affected
and the remaining covenant or covenants shall then be given full force and
effect without regard to the invalid or unenforceable portion(s). If the
covenant is held to be unenforceable because of the area covered, the duration
thereof or the scope thereof, Employee agrees that the court making such
determination shall have the power to reduce the area and/or the duration and/or
scope thereof, and the covenant shall then be enforceable in its reduced form.

                  (f) If Employee violates any of the restrictions contained in
the foregoing subparagraph (a), the restrictive period shall not run in favor of
Employee from the time of the commencement of any violation until such time as
the violation shall be cured by Employee to the satisfaction of Company.

         14. Prior Agreements. Employee represents to Company (a) that there are
no restrictions, agreements or understandings whatsoever to which Employee is a
party which would prevent or make unlawful his execution of this Agreement or
his employment hereunder; (b) there are no agreements, restrictions or
understandings whatsoever to which Employee is a party which place any
limitations as to the companies or individuals with whom he may ado business;
(c) that his execution of this Agreement and his employment hereunder shall not
constitute a breach of any contract, agreement or understanding, oral or
written, to which he is a party and by which he is bound; and (d) that he is
free and able to execute this Agreement and to enter into employment by Company.

<PAGE>

         15. Miscellaneous.

                  (a) Waiver. The waiver by Company of a breach of any provision
of this Agreement by Employee shall not operate or be construed as a waiver of
any subsequent breach by Employee. No waiver shall be valid unless in writing
and signed by Company's President.

                  (b) Controlling Law. This Agreement and all questions relating
to validity, interpretation, performance and enforcement (including, without
limitation, provisions concerning limitations of actions), shall be governed by
and construed in accordance with the laws of the Commonwealth of Pennsylvania,
and without the aid of any canon, custom or rule of law requiring construction
against the draftsman.

                  (c) Notices. All notices, requests, demands and other
communications required or permitted under this Agreement shall be in writing
and shall be deemed to have been duly given, made and received only when
delivered (personally, by courier service such as Federal Express, or by other
messenger) or when deposited in the United States mails, registered or certified
mail, postage prepaid, return receipt requested, addressed in the case of
Company, to its President at its principal place of business, and in case of
Employee, to his home address.

                  (d) Binding Nature of Agreement. This Agreement shall be
binding upon and inure to the benefit of Company and its successors and assigns
and shall be binding upon Employee, his heirs and legal representatives.

                  (e) Execution in Counterparts. This Agreement may be executed
in any number of counterparts, each of which shall be deemed to be an original
as against any party whose signature appears thereon, and all of which shall
together constitute one and the same instrument.

                  (f) Provisions Separable. The provisions of this Agreement are
independent of and separable from each other, and no provision shall be affected
or rendered invalid or unenforceable by virtue of the fact that for any reason
any other or others of them may be invalid or unenforceable in whole or in part.

                  (g) Entire Agreement. This Agreement contains the entire
understanding between the parties hereto with respect to the subject matter
hereof, and supersedes all prior and contemporaneous agreements and
understandings, inducements or conditions, express or implied, oral or written.
The express terms hereof control and supersede any course of performance an/or
usage of the trade inconsistent with any of the terms hereof. This Agreement may
not be modified or amended other than by an agreement in writing and signed by
the Company's President.

<PAGE>

                  (h) Paragraph Headings. The paragraph headings in this
Agreement are for convenience only; they form no part of this Agreement and
shall not affect its interpretation.

                  (i) Survival. The covenants contained in Paragraphs 12 and 13
shall survive the expiration of this Agreement and the termination of Employee's
employment.

                  (j) Number of Days. In computing the number of days for
purposes of this Agreement, all days shall be counted, including Saturdays,
Sundays and holidays; provided, however, that if the final day of any time
period falls on a Saturday, Sunday or holiday on which federal banks are or may
elect to be closed, then the final day shall be deemed to be the next day which
is not a Saturday, Sunday or such holiday.

                  IN WITNESS WHEREOF, the parties have executed and delivered
this Agreement in Langhorne, Pennsylvania on the date first above written.

ICT GROUP, INC.

By:
    --------------------------                 -------------------------
         John J. Brennan                              Employee

    --------------------------                 -------------------------
         Date                                       Date

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