Document:

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                                                                   Exhibit 10.10

                              Dated 7 December 1999

                            BP INTERNATIONAL LIMITED

                                       and

                                  EXULT LIMITED

                              UK COUNTRY AGREEMENT

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                                TABLE OF CONTENTS
<TABLE>
<CAPTION>
CONTENTS                                                                               PAGE
<S>                                                                                    <C>
1      Definitions and Interpretation.....................................................2

2      Term...............................................................................2

3      Services...........................................................................3

4      Exclusivity........................................................................7

5      Client Obligations including BPA Responsibilities..................................7

6      Transfer Arrangements..............................................................8

7      Third Party HR Contracts..........................................................10

8      Front End Consents................................................................13

9      Change Control Management Process.................................................14

10     Charges, Invoicing and Payment....................................................14

11     Taxes.............................................................................14

12     Audit.............................................................................16

13     Key Personnel.....................................................................18

14     Termination.......................................................................18

15     Suspension of a Process...........................................................20

16     Winding Up Assistance.............................................................21

17     Financial Consequences of Termination.............................................22

18     Transfer Arrangements on Termination..............................................25

19     Intellectual Property Rights......................................................27

20     Confidentiality...................................................................29

21     Data Protection and Security......................................................30

22     Contract and Service Management...................................................31
</TABLE>

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<TABLE>
<S>                                                                                    <C>
23     Contract Minimums.................................................................34

24     Warranties........................................................................35

25     Limitation on Liability...........................................................37

26     Indemnities and Defence of Claims.................................................39

27     Insurance.........................................................................44

28     Recovery of Damage Awards.........................................................44

29     Dispute Resolution................................................................45

30     Force Majeure.....................................................................47

31     Assignment........................................................................48

32     Subcontracting....................................................................48

33     Participating Affiliates..........................................................49

34     General Terms.....................................................................50
</TABLE>

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      PARTIES

      THIS AGREEMENT is made on 7th December, 1999

      BETWEEN:

(1)   BP INTERNATIONAL LIMITED, a company incorporated under the laws of England
      and Wales, whose principal office is at Britannic House, 1 Finsbury
      Circus, London EC2M 7BA ("CLIENT"); and

(2)   EXULT LIMITED, a company incorporated under the laws of England and Wales
      whose principal office is at Regis House, 45 King William Street, London,
      EC4R 9AN ("EXULT SUPPLIER").

      WHEREAS:

(A)   By an agreement (the "Framework Agreement") dated 7 December, 1999 between
      BPA Amoco p.l.c. ("BPA") a company incorporated under the laws of England,
      and Exult, Inc. ("Exult"), a company incorporated under the laws of the
      State of Delaware, a framework was agreed to enable Exult and its
      Affiliates to provide certain human resource management services to BPA
      and certain of its Affiliates.

(B)   The purpose of this Agreement is to set out the terms on which Exult
      Supplier is to supply the Services to the Client in the United Kingdom.

      NOW IT IS HEREBY AGREED as follows:

1     DEFINITIONS AND INTERPRETATION

      1.1   The definitions applying to this Agreement are set out in Schedule Z
            (Definitions).

      1.2   A reference to any statute, enactment, order, regulation or other
            similar instrument shall be construed as a reference to the statute,
            enactment, order, regulation or instrument as amended by any
            subsequent statute, enactment, order, regulation or instrument or as
            contained in any subsequent re-enactment thereof.

      1.3   Headings are included in this Agreement for ease of reference only
            and shall not affect the interpretation or construction of this
            Agreement.

      1.4   References to Clauses and Schedules are, unless otherwise provided,
            references to clauses and schedules in or to this Agreement.

      1.5   References to the words "include(s)" or "including" shall be
            construed without limitation to the generality of the preceding
            words.

2     TERM

      This Agreement shall take effect on the Commencement Date and, unless the
      Client provides

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      notice under Clause 14.4 (Termination on Notice after the Initial Period)
      that it wishes to terminate the Agreement on notice after the Initial
      Period, the Agreement shall continue thereafter subject to the other
      provisions of Clause 14 (Termination).

3     SERVICES

      3.1   The Services

            3.1.1 Exult Supplier shall provide the Services to the Client and
                  the Participating Affiliates in accordance with the Transition
                  Plan, the Service Levels, the Controls, Good Industry Practice
                  and otherwise in accordance with the terms and conditions of
                  this Agreement.

            3.1.2 Exult Supplier shall supply sufficient and appropriately
                  qualified and skilled Employees and Subcontractors to provide
                  the Services to the Client.

            3.1.3 Exult Supplier shall be responsible for the management and
                  technical supervision of the performance of the Services by
                  Employees and Subcontractors under this Agreement.

            3.1.4 Except as otherwise provided in this Agreement, Exult Supplier
                  shall be responsible for ensuring it has all the assets
                  required to provide the Services.

            3.1.5 In performing the Services Exult Supplier shall use reasonable
                  endeavours to perform its duties in such manner and at such
                  times so that no act, omission or default of the Exult
                  Supplier shall, to its knowledge, constitute, cause or
                  contribute to any breach by BPA, the Client or any of the
                  Participating Affiliates of any contract, including, but not
                  limited to, the Third Party Contracts binding upon BPA, the
                  Client or the Participating Affiliates relating to the Client
                  Premises, the Client Assets or, the provision of the Services.

      3.2   CONTROLS

            3.2.1 For the avoidance of doubt, the Client shall be responsible
                  for establishing and maintaining BPA Controls, including, but
                  not limited to, management overview and determination of BPA
                  Controls relating to human resource management policies and
                  practices. Exult Supplier shall have no responsibility for the
                  establishment and maintenance of BPA Controls, but shall
                  comply with BPA Controls in accordance with the terms of this
                  Agreement .

            3.2.2 As at the Commencement Date, the BPA Controls listed in Part 1
                  of Schedule O, BPA Controls, have been provided to Exult
                  Supplier in writing and the parties have agreed that Exult
                  Supplier shall comply with such agreed BPA Controls when
                  fulfilling its obligations under this Agreement.

            3.2.3 During the 6 month period following the Commencement Date, the
                  parties shall work together in good faith to review and
                  evaluate the BPA Controls listed in

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                  Part 2 of Schedule O. Such review will involve an assessment
                  of the applicability of such BPA Controls to the performance
                  of Exult Supplier's obligations under this Agreement and the
                  impact, if any, of Exult's compliance with such BPA Controls
                  in terms of the scope of Services, Service Levels, Charges or
                  any other aspect of this Agreement.

            3.2.4 It is the intention of the parties that through the review
                  process referenced in Clause 3.2.3, the BPA Controls listed in
                  Part 2 of Schedule O will be agreed between the parties and
                  included within Part 1 of Schedule O and Exult Supplier's
                  performance of its obligations under this Agreement shall be
                  subject to compliance with such additional agreed BPA
                  Controls.

            3.2.5 In the event that the parties are unable to reach agreement
                  within [***]* of the review as to the inclusion of any BPA
                  Controls pursuant to Clause 3.2.4 then at the end of such
                  [***]* period, those BPA Controls shall be deemed to have been
                  included in Part 1 and the Change Control Management process
                  shall be applied to implement such BPA Controls.

            3.2.6 In addition to the provisions in Clauses 3.2.4 and 3.2.5 for
                  inclusion of BPA Controls into this Agreement, the parties
                  shall procure the Regional Governance Panel to review the BPA
                  Controls periodically during the term of this Agreement and to
                  use reasonable endeavours to agree and include:

                  (i)   any improvements and updates to BPA Controls; and

                  (ii)  any additional BPA Controls established or determined by
                        the Client in relation to human resource management or
                        to its business generally.

            3.2.7 In the event that the parties are unable to reach agreement as
                  to the inclusion of any BPA Controls pursuant to Clause 3.2.6
                  within [***]* of the review, those BPA Controls shall be
                  deemed to have been included in Part 1 and the Change Control
                  Management process shall be applied to implement such BPA
                  Controls.

            3.2.8 Within [***]* following the Commencement Date and consistent
                  with the Process Take On Dates as set out in the Country
                  Transition Plan, Exult Supplier will develop a Quality Control
                  Document. The Quality Control Document shall thereafter be
                  reviewed periodically by the Regional Governance Panel with a
                  view to agreeing and incorporating any improvements and
                  updates thereto.

            3.2.9 Any alleged or suspected violation of the BPA Controls by any
                  Employees in the performance of this Agreement shall be
                  promptly reported by the party with knowledge of the alleged
                  or suspected violation to the other party. Exult Supplier
                  shall permit the Client to conduct an investigation into the
                  matter and

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

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                  shall co-operate with any investigation into such matter
                  conducted by the Client and shall take whatever Exult Supplier
                  deems to be the appropriate corrective action with respect to
                  any such violation by the Exult Personnel.

      3.3   NON-PERFORMANCE AGAINST KPI'S

            3.3.1 Exult Supplier's performance of the Services shall be measured
                  against Service Levels, including the KPIs.

            3.3.2 If at any time after the applicable date determined in
                  accordance with Schedule B (Service Levels), there is a KPI
                  Failure, Exult Supplier shall credit the Client with the
                  applicable Service Credit in accordance with the procedure set
                  out in Schedule C (Charges and Invoicing) and the Client may
                  at its option seek any other remedy set forth in this
                  Agreement, provided that:

                  (i)   the amount of such Service Credit shall be taken into
                        account when assessing any Award made to the Client
                        pursuant to any other remedy in relation to the default
                        resulting in the KPI Failure; and

                  (ii)  the Client shall provide Exult Supplier with notice that
                        it intends to pursue such alternative remedy within
                        [***]* of recovery of the relevant Service Credit from
                        Exult Supplier in accordance with Schedule C (Charges
                        and Invoicing).

      3.4   PROJECTS

            The Client may from time to time request Exult Supplier by written
            notice to undertake a Project in accordance with the Change Control
            Management process and the procedures set out in Schedule H
            (Projects). Projects included within the scope of this Agreement at
            the Commencement Date, if any, are set out in Schedule H. Unless
            otherwise agreed, Projects will be charged at the Standard Rates.

      3.5   DISASTER RECOVERY

            3.5.1 In respect of each Process, Exult Supplier shall, from the
                  relevant Process Take On Date use and comply with the existing
                  BPA Disaster Recovery Plan (except to the extent that Client
                  has not provided Exult Supplier with a copy of the existing
                  BPA Disaster Recovery Plan) and shall within [***]* of the
                  Commencement Date develop and implement an Exult Supplier
                  Disaster Recovery Plan appropriate to the provision of the
                  Services. BPA makes no representation that the BPA Disaster
                  Recovery Plan is adequate for these purposes and, therefore,
                  Exult Supplier shall have no liability for its failure to
                  reinstate any of the Services to the extent that it has
                  complied with such plan.

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

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                  The Exult Supplier Disaster Recovery Plan shall cover critical
                  personnel, operations, Systems and processing at facilities
                  used in the provision of the Services. Exult Supplier shall
                  maintain the Exult Supplier Disaster Recovery Plan and shall
                  conduct annual tests to ensure its effectiveness. Exult
                  Supplier shall consult with the Client in the preparation and
                  development of the Exult Supplier Disaster Recovery Plan and
                  the Regional Governance Panel shall use its reasonable
                  endeavours to agree any improvements to it. In the event that
                  such agreement is not reached within [***]* of the proposal
                  being made the improvement will be deemed to be adopted and
                  will be implemented in accordance with the Change Control
                  Management process.

            3.5.2 As part of the consultation process described in Clause 3.5.1,
                  Exult Supplier shall provide the Client with copies of the
                  Exult Supplier Disaster Recovery Plan, including any updates
                  to such plan which are developed by Exult Supplier.

      3.6   COMPATIBILITY OF IT SYSTEMS

            It is the intention of the parties that the Systems and IT
            infrastructure, including the Exult IT Domain, Exult Systems and
            Future Systems, to be developed to support the provision of the
            Services shall be compatible with BPA's IT infrastructure and
            systems architecture existing at the Commencement Date (the
            "Existing IT Domain"). The parties will co-operate in good faith to
            ensure that this can be achieved so that the Leveraged Operations
            can be implemented with the minimum of disruption to the Existing IT
            Domain, provided that if either party considers that a change to the
            Existing IT Domain is necessary in order to allow the provision of
            the Services to the Service Levels and achieve Leveraged Operations
            then such change shall be implemented by way of the Change Control
            Management process.

      3.7   VALIDATION EXERCISE

            3.7.1 Following the Commencement Date, Exult Supplier and the Client
                  will work in co-operation to complete the Validation Exercise
                  in accordance with Schedule G.

            3.7.2 The costs of the Validation Exercise shall be dealt with in
                  accordance with Schedule C.

      3.8   PROCESS DESCRIPTIONS

            3.8.1 Exult Supplier shall maintain in an electronic format (where
                  possible) updated system documentation and procedures
                  providing a clear description of the Service Delivery Model
                  once the Services are delivered (the "Process Descriptions").

            3.8.2 Exult Supplier shall provide the Client with access to such
                  Process Descriptions as reasonably requested by the Client.

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4     EXCLUSIVITY

      The parties acknowledge that Exult Supplier will have an exclusive right
      to offer to provide Services and Underlying Technology to the Client in
      United Kingdom save that the Client has the right to obtain human
      resources services (including the Services) directly from itself, from
      BPA, from a BPA Affiliate or from a third party in respect of:

      4.1   [***]*

      4.2   services received by the Client under Third Party Contracts which
            are not Transferred to Exult Supplier pursuant to Clause 7 (Third
            Party HR Contracts);

      4.3   services received by the Client under Sensitive Third Party
            Contracts pursuant to Clause 7 (Third Party HR Contracts);

      4.4   [***]*

      4.5   [***]*

      4.6   any Affected Process in relation to which the Client has terminated
            this Agreement pursuant to Clause 15.5.1 (Suspension of a Process).

5     CLIENT OBLIGATIONS INCLUDING BPA RESPONSIBILITIES

      5.1   The Client shall perform its obligations under this Agreement,
            including, but not limited to, the BPA Responsibilities, in
            accordance with this Agreement.

      5.2   The Client shall arrange for the giving of timely approvals,
            management input, information and management review of issues as and
            when they are requested by Exult Supplier. The Client will provide
            Exult Supplier and its Employees and Subcontractors full and timely
            access to all staff relevant to the provision of the Services to the
            extent reasonably needed by Exult Supplier to make decisions in
            relation to, or to perform the Services. In the event that such
            access is not provided, Exult's Country Representative will advise
            the Client's Country Representative.

      5.3   The Client shall be responsible for establishing and maintaining its
            management policies and strategies, including, but not limited to,
            policies relating to the Client's human resources function. Exult
            Supplier shall have no responsibility for the establishment or
            maintenance of such policies.

      5.4   Exult Supplier shall not be liable for any delay or failure on its
            part to provide all or any of the Services or failure to perform its
            other obligations under this Agreement to the extent that this
            results from:

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

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            5.4.1 a failure by the Client to meet any of the Client's
                  obligations under this Agreement, including, but not limited
                  to, BPA Responsibilities;

            5.4.2 errors, omissions or inadequacies in data, information or
                  instructions provided by the Client which Exult Supplier
                  relies on to provide the Services, but only to the extent that
                  Exult Supplier ought not to have been aware of any such
                  errors, omissions or inadequacies;

            5.4.3 the negligent acts or negligent omissions of the Client in
                  connection with this Agreement; or

            5.4.4 the Client preventing Exult Supplier from implementing the
                  agreed Exult Service Delivery Model by failing to fulfil its
                  obligations in respect of such implementation as set out in
                  this Agreement or as otherwise agreed between the parties.

      5.5   Exult Supplier shall notify the Client on becoming aware of the
            occurrence of any of the circumstances in Clause 5.4.1 to Clause
            5.4.4 that may cause a delay or failure and shall use reasonable
            endeavours to continue to provide the Services. To the extent that
            either party believes consequential changes to Services, Charges,
            Service Levels or any other obligations arising under the Agreement
            are necessary as a result of the Client's failure to meet its
            obligations, the matter shall be referred to the Regional Governance
            Panel which shall determine the changes, if any, that should be
            implemented in accordance with the Change Control Management
            process. If the Regional Governance Panel is unable to resolve this
            issue the matter shall be referred to an Arbitrator appointed
            pursuant to Clause 29.3 (Dispute Resolution).

6     TRANSFER ARRANGEMENTS

      6.1   CLIENT PREMISES

            6.1.1 The Client shall use its reasonable endeavours to make
                  available, or to procure that there is made available, should
                  Exult Supplier so reasonably request, Client Premises to
                  enable Exult Supplier to perform the Services.

            6.1.2 Exult Supplier shall occupy the Client Premises made available
                  to Exult Supplier in accordance with terms and conditions of
                  this Agreement and other terms which are appropriate for those
                  Client Premises as agreed between the parties.

            6.1.3 Any charges charged by the Client to Exult Supplier for the
                  use of Client Premises shall be charged back to the Client as
                  Pass Through Costs. Any reasonable costs incurred by Exult
                  Supplier in vacating Client Premises and in establishing
                  alternative premises shall be charged to the Client as Pass
                  Through Costs.

      6.2   CLIENT ASSETS

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            6.2.1 Without prejudice to Clause 19 (Intellectual Property), the
                  Client shall use its reasonable endeavours to transfer,
                  license, lease or otherwise make available, to the extent it
                  has the power to do so, the Client Assets (as agreed between
                  the parties pursuant to the Due Diligence Exercise and/or
                  Validation Exercise) to enable Exult Supplier to perform the
                  Services.

            6.2.2 Exult Supplier shall use Client Assets in accordance with
                  terms and conditions which are appropriate for those Client
                  Assets as agreed by the parties.

            6.2.3 Any Charges charged by the Client to Exult Supplier for the
                  use of Client Assets shall be charged back to the Client as
                  Pass Through Costs.

      6.3   EXULT SYSTEMS

            6.3.1 Licences in respect of Exult Systems shall be dealt with in
                  accordance with Clause 19.

            6.3.2 Subject to Clause 6.3.3 and Clause 19.6 (Licences of Exult
                  Supplier Intellectual Property on Termination), the licences
                  granted under Clause 6.3.1 shall be royalty free.

            6.3.3 Where the Exult Systems or Future Systems include software or
                  other material licensed from a third party for which such
                  third party generally charges a royalty to licensees, Exult
                  Supplier reserves the right to charge the Client such royalty
                  in respect of such software or materials. Any such royalty
                  will be equivalent to the royalty sum Exult Supplier pays to
                  the third party in respect of the licence. Any such royalty
                  charged to the Client shall be charged as a Pass Through Cost.

            6.3.4 Subject to Clause 6.3.5, Exult Supplier and the Client agree
                  to be bound by the terms of the Escrow Agreement in respect of
                  source code materials relating to the Exult Systems and Future
                  Systems other than standard commercially available Third Party
                  Systems, and Exult Supplier agrees to update where possible
                  the relevant source code materials held in escrow, in
                  accordance with the Escrow Agreement.

            6.3.5 In respect of those Systems to which Clause 6.3.4 applies and
                  which are licensed to Exult Supplier from a third party, Exult
                  Supplier shall before using such Systems in the provision of
                  the Services take reasonable steps to:

                  (i)   obtain the source code materials relating to such
                        Systems and place such materials in escrow in accordance
                        with Clause 6.3.4;

                  (ii)  if this is not reasonably practicable, procure that the
                        source code materials be made available to the Client,
                        including in an escrow account on substantially the same
                        terms to those contained in Clause 6.3.4;

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                  If (i) and (ii) are not reasonably practicable, the parties
                  shall discuss and agree on alternative arrangements to obtain
                  appropriate rights of access to the source code materials.

            6.3.6 The parties agree that the Escrow Agreement referred to in
                  Clause 6.3.4 shall be entered into with NCC Escrow
                  International Limited ("NCC") and that the Escrow Agreement
                  should be based on the standard model Single Licensee (UK),
                  amended to reflect the parties requirements pursuant to
                  fulfilling the respective obligations under this and the other
                  Country Agreements. The parties intend the form of the
                  agreement should be substantially similar to that contained in
                  Schedule U and that if it is not possible to obtain such
                  agreement with NCC, the parties shall agree on a suitable
                  alternative escrow agent.

            6.3.7 Any costs associated with Exult Supplier's compliance with
                  Clauses 6.3.4, 6.3.5 and 6.3.6 shall be charged to the Client
                  as a Pass Through Cost.

      6.4   MISCELLANEOUS PROVISIONS RELATING TO THIRD PARTY CONTRACTS

            6.4.1 The Client shall procure, so far as is reasonably practicable
                  and subject to the provisions of Clause 8 (Front End
                  Consents), that Exult Supplier shall be entitled to the
                  benefit, subject to the burden, of the Client's or BPA's
                  interest in Third Party Contracts other than Third Party HR
                  Contracts which shall be dealt with in accordance with Clause
                  7.

            6.4.2 All charges and expenses arising from the Third Party
                  Contracts transferred to Exult Supplier (including Third Party
                  HR Contracts) (to the extent that the same relate to the
                  Services) shall, subject to Clause 8 (Front End Consents), be
                  equitably apportioned between the Client and Exult Supplier as
                  at the date of the Transfer.

7     THIRD PARTY HR CONTRACTS

      7.1   THIRD PARTY HR CONTRACTS

            Those contracts identified during the Due Diligence Exercise as
            potential Third Party HR Contracts are set out in Schedule D. The
            parties acknowledge that more potential Third Party HR Contracts may
            be identified during the term of the Agreement in which case such
            Third Party HR Contracts shall be added to Schedule D and be subject
            to the provisions of this Clause 7. It is the intention of the
            parties that, subject to the other provisions of this Clause, where
            practicable the responsibility for the provision of the services
            provided under Third Party HR Contracts should be Transferred to
            Exult Supplier either by termination of such Third Party HR
            Contracts or by an assignment or novation of such Third Party HR
            Contracts to Exult Supplier, and in any event upon the expiry of
            such Third Party HR Contracts. However, the parties recognise that
            this may not be practicable in all circumstances and have agreed
            that the following procedure shall apply to Third Party HR
            Contracts.

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      7.2   THIRD PARTY CONTRACTS IN SCOPE

            7.2.1 As soon as practicable after any potential Third Party HR
                  Contracts are identified, the Regional Governance Panel:

                  (i)   shall consider and agree whether each such contract
                        falls within the scope of Services and is therefore a
                        Third Party HR Contract; and

                  (ii)  [***]*

            7.2.2 Any disagreement between the parties in relation to Clause
                  7.2.1(i) shall be if possible resolved in accordance with the
                  provisions of Clause 7.8.

            7.2.3 [***]*

            7.2.4 Any Third Party HR Contract categorised by the Client as a
                  Sensitive Third Party Contract shall be retained within
                  Schedule D and dealt with in accordance with the following
                  provisions of this Clause 7.

      7.3   TRANSFER OF THIRD PARTY HR CONTRACTS

            7.3.1 On the expiry of any Third Party HR Contract other than a
                  Sensitive Third Party Contract (which shall be dealt with
                  under Clause 7.6), Exult shall take on responsibility for the
                  provision of the Services equivalent to the services
                  previously provided under such Third Party HR Contract, and
                  the provisions of Clause 7.3.4, Clause 7.3.5 and Clause 7.7
                  will apply thereto.

            7.3.2 [***]*

            7.3.3 In the event of failure to agree pursuant to Clause 7.3.2, the
                  matter shall be referred to and if possible resolved in
                  accordance with the provisions of Clause 7.8.

            7.3.4 If the parties agree pursuant to Clause 7.3.2 or if it is
                  resolved pursuant to Clause 7.3.3 that the Third Party HR
                  Contract should be Transferred to Exult Supplier or if the
                  services previously provided by such Third Party HR Contract
                  are Transferred to Exult Supplier pursuant to Clause 7.3.1
                  then:

                  (i)   the parties shall agree on which category of cost (being
                        either Category A, B or C) the Third Party HR Contract
                        should be allocated to in accordance with Schedule C and
                        shall agree a suitable Contract Transfer Plan; and

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

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                  (ii)  shall ensure that the Third Party HR Contract is
                        Transferred to Exult Supplier in accordance with such
                        Contract Transfer Plan in the most practical and
                        efficient manner and with the minimum of disruption to
                        the Client, the Participating Affiliates and to the
                        provision of the Services.

            7.3.5 Where the parties fail to agree whether a Third Party HR
                  Contract should be Transferred to Exult Supplier under Clause
                  7.3.2 to Clause 7.3.5 inclusive, and Services equivalent to
                  the services previously provided by such Third Party HR
                  Contract are not Transferred to Exult Supplier pursuant to
                  Clause 7.3.1, such Third Party HR Contract shall be retained
                  by the Client until its expiry or earlier termination and on
                  the occurrence of either event the provisions of Clause 7.3.1
                  shall apply.

      7.4   ADMINISTRATION OF THIRD PARTY HR CONTRACTS

            Where the parties agree pursuant to Clause 7.3.2 or Clause 7.3.3
            that a Third Party HR Contract should be administered by Exult
            Supplier the parties shall agree a suitable Contract Transfer Plan
            and shall ensure that Exult Supplier takes over administration of
            the Third Party HR Contract in accordance with Clause 7.3.1 and such
            Contract Transfer Plan, in the most practicable and efficient manner
            and with the minimum of disruption to the Client, BPA, the
            Participating Affiliates and to the provision of the Services. The
            Contract Transfer Plan shall include the scope of Exult Suppliers'
            responsibilities relating to its administration role together with
            the Client's role and responsibilities.

      7.5   MONITORING AND REVIEW OF THIRD PARTY HR CONTRACTS

            In the event that a Third Party HR Contract is not Transferred to
            Exult Supplier or administered by Exult Supplier, the parties,
            through the Regional Governance Panel, shall continue to monitor the
            Third Party HR Contract and work towards integrating Exult Supplier
            into the relationship with the third party with a view to
            Transferring the Third Party HR Contract or its administration to
            Exult Supplier when the parties agree it is appropriate to do so.

      7.6   SENSITIVE THIRD PARTY CONTRACTS

            7.6.1 [***]*

            7.6.2 In the case of Sensitive Third Party Contracts Transferred by
                  assignment or novation to Exult Supplier pursuant to Clause
                  7.3.1 to Clause 7.3.5 inclusive, Exult Supplier shall:

                  (i)   not terminate any such Sensitive Third Party Contract
                        without the prior written consent of the Client; and

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

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                  (ii)  not enter into a new contract with a third party in
                        relation to Services provided under any such Sensitive
                        Third Party Contract without the prior written consent
                        of the Client.

      7.7   USE OF CHANGE CONTROL

            Any changes to this Agreement, including the relevant Schedules
            which are required as a result of the Transfer, termination or
            expiry of any Third Party Contract or required as a result of Exult
            Supplier assuming or ceasing administration responsibilities in
            relation to any Third Party Contract, shall be dealt with in
            accordance with the Change Control Management process.

      7.8   FAILURE TO REACH AGREEMENT

            If the parties fail to reach agreement pursuant to Clause 7.2 to
            Clause 7.5 inclusive, the matter shall be referred to the Regional
            Governance Panel in accordance with Clause 29.1.2 (Dispute
            Resolution) and thereafter, if possible, resolved in accordance with
            the provisions of Clause 29.1.3, provided that the matter shall not
            be referred to an Expert or an Arbitrator in the event the BPA Vice
            President Group HR and Exult Chief Executive Officer have not been
            able to resolve the matter.

8     FRONT END CONSENTS

      8.1   Where the consent of any third party is required to provide to Exult
            Supplier the benefit of the arrangements under which the Client
            holds or uses any of the Client Assets, Third Party Systems or Third
            Party Contracts or such a consent is otherwise required to enable
            Exult Supplier to perform the Services in the manner contemplated by
            this Agreement, the Client shall use reasonable endeavours, to
            procure that such consent is granted or at the Client's option
            procure suitable alternative rights or services are provided to
            Exult Supplier to enable it to perform the Services. Exult Supplier
            shall use reasonable endeavours to cooperate in obtaining such
            consents or obtaining suitable alternative rights, including where
            necessary entering into new agreements or agreeing to comply with
            the terms of the relevant existing agreements. The use of reasonable
            endeavours shall not include the payment of any monies by any party,
            but where consent can only be obtained in return for the payment of
            an additional sum, the parties shall consider paying such sum if it
            appears the most cost effective way of proceeding. Any such payment
            shall be charged as a Pass Through Cost.

      8.2   Subject to Clause 8.1, if Exult Supplier does not have the right to
            use the Client Assets, Third Party Systems, or the benefit of the
            Third Party Contracts or any suitable alternative, Exult Supplier
            shall not be liable for any failure to provide that part of the
            Services to the extent that such failure results from the lack of
            such right or benefit, provided that Exult Supplier shall use
            reasonable endeavours to minimise the extent of such failure.

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9     CHANGE CONTROL MANAGEMENT PROCESS

      Any changes to this Agreement shall be dealt with in accordance with the
      Change Control Management process set out in Schedule L.

10    CHARGES, INVOICING AND PAYMENT

      10.1  The Client shall pay the Charges to Exult Supplier in accordance
            with the provisions of this Agreement, including Schedule C. The
            Client shall pay all Charges invoiced by Exult Supplier regardless
            of, and without prejudice to, whether it disputes all or any of such
            invoice.

      10.2  Exult Supplier shall, on the Client's request, provide copies of all
            relevant accounts and records on which the calculations are based to
            demonstrate that the amounts invoiced have been properly calculated
            in accordance with the methodology set out in Schedule C and such
            other information as the Client may reasonably require to enable the
            Client to assess the legitimacy of the Charges made pursuant to the
            provisions of Schedule C.

      10.3  The Client shall have the right to conduct an audit pursuant to
            Clause 12 (Audit) to verify the amount paid to Exult Supplier under
            Clause 10.1 and if the Audit reveals that any over payment has been
            made, the provisions of Section 14 of Schedule C (Charges and
            Invoicing) shall apply.

11    TAXES

      11.1  RESPONSIBILITY FOR TAXES

            11.1.1 Each party shall be solely responsible for all Taxes which
                  shall be properly and lawfully assessed or imposed on it by
                  any competent legal or fiscal authority in connection with the
                  carrying out of or receiving of the Services or otherwise
                  under this Agreement.

            11.1.2 Exult Supplier shall retain all necessary and reasonable Tax
                  information and documents as shall enable Exult Supplier to
                  comply with its obligations under Clause 11.1.1 for such a
                  period as may be required in the relevant jurisdiction, and in
                  any event not to be a period of less than 6 years.

            11.1.3 Exult Supplier shall be liable for all income Taxes which
                  shall be properly and lawfully assessed or imposed on Exult
                  Supplier by any competent authority in connection with the
                  carrying out of the Services under this Agreement. Exult
                  Supplier acknowledges that the Client is not and shall not
                  become liable to any taxes referred to in this Clause 11.1.3.

            11.1.4 Each party shall indemnify and keep indemnified the other
                  against all liabilities incurred by the other as a consequence
                  of its breach of any of the obligations under Clause 11.1.1
                  and (in the case of Exult Supplier) under Clauses 11.1.2 and
                  11.1.3.

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      11.2  GROSSING UP FOR SALES TAXES

            11.2.1 Notwithstanding the provisions of Clause 11.1, all sums due
                  to Exult Supplier under this Agreement are exclusive of any
                  VAT, sales and use tax, and any other similar taxes which
                  apply or may from time to time be introduced, which shall be
                  charged thereon in accordance with the relevant regulations in
                  force at the time of making the taxable supply, and shall be
                  paid by [***]*

            11.2.2 Where required by the relevant fiscal regulations, invoices
                  shall show the relevant currency and any conversion of the
                  VAT, sales and use tax, or other similar taxes, into any
                  currency required to be shown in accordance with the relevant
                  fiscal regulations of the Country, or Countries concerned.

            11.2.3 Exult Supplier shall (if required by the relevant fiscal
                  regulations of the Country concerned) in respect of this
                  Agreement be duly registered in the jurisdiction where the
                  Services are performed for the purposes of VAT or other
                  similar sales taxes where such registration is required.

            11.2.4 Exult Supplier shall indemnify the Client in respect of any
                  penalties and/or interest charges imposed by a competent tax
                  authority on the Client arising out of error or omission by
                  Exult Supplier in relation to VAT or other similar sales
                  taxes, provided that the Client notifies Exult Supplier within
                  30 calendar days of such penalties and/or interest charges
                  being brought to the Client's attention by the competent tax
                  authority.

            11.2.5 WITHHOLDING TAXES

                  (i)   If the Client is properly and lawfully required by any
                        competent legal or fiscal authority in the Country to
                        withhold or deduct Withholding Tax on any amounts
                        payable under this Agreement to Exult Supplier it shall
                        cooperate reasonably with Exult Supplier, including by
                        forwarding the relevant withholding or deducting
                        certificate or certificates as soon as reasonably
                        practicable to Exult Supplier in respect of such
                        withholding or deduction so that Exult Supplier is able
                        to seek to recover from the relevant competent legal or
                        fiscal authority the amount so withheld or deducted.

                  (ii)  Exult Supplier shall use reasonable endeavours to
                        mitigate the effect of any Withholding Tax imposed on
                        any payment under this Agreement by seeking to reduce
                        the rate of Withholding Tax by credit, off-set,
                        deduction, repayment or otherwise, or by eliminating
                        such Withholding Tax by making use of any applicable
                        double taxation treaties or similar provisions.

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                  (iii) If the Client withholds or deducts Withholding Tax in
                        accordance with Clause 11.2.5(i) and Exult Supplier is
                        unable to mitigate the effect of any Withholding Tax as
                        set out in Clause 11.2.5(ii), the Client and Exult
                        Supplier shall agree an additional amount ("Additional
                        Amount") of cost to be included in Exult Return and ROC.
                        Such Additional Amount may be any amount (including
                        zero) agreed as reasonable by Exult Supplier and the
                        Client on a case by case basis (taking account, inter
                        alia, Exult Supplier's overall Tax position in the
                        Country or, if different, in its Country of Tax
                        residence) but shall not exceed such additional amount
                        as will result in receipt by Exult Supplier of more than
                        the full sum payable under this Agreement.

                  (iv)  If there is any dispute in relation to any matter under
                        this Clause 11.2.5, the matter shall be referred to an
                        Expert appointed pursuant to Clause 29.2 (Dispute
                        Resolution). The costs of such Expert shall be borne
                        equally by the parties.

12    AUDIT

      12.1  The Client shall have the right at all reasonable times (in
            accordance with Clause 12.2) and on reasonable notice to audit
            (which for the avoidance of doubt includes inspection) Exult
            Systems, procedures, supporting documentation, financial and other
            books and records to the extent that they relate to the provision of
            the Services as shall be necessary in the reasonable opinion of the
            Client, to verify:

            12.1.1 that the methodology in Schedule C has been correctly applied
                  in determining the Charges to be allocated to the Client;

            12.1.2 that the actual level of performance of the Services is the
                  same as the level of performance reported to the Client;

            12.1.3 that Exult Supplier has adequate Internal Controls in place;

            12.1.4 that the costs incurred and charged by Exult Supplier in
                  connection with the Winding Up Plan, the General Winding Up
                  Plan and the Validation Exercise are accurate;

            12.1.5 that the amount claimed by Exult Supplier in respect of any
                  Early Termination Payment is in accordance with Clause 17.2
                  (Termination for Convenience Payment); and

            12.1.6 Exult Supplier's compliance with any other obligation under
                  this Agreement.

      12.2  The audits referred to in Clause 12.1 may be carried out by the
            Client or its authorised

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            representatives (the "AUDITOR"), including BPA, and may be
            undertaken [***]* at such time as the Client, reasonably requests or
            more frequently in exceptional circumstances as determined by the
            Regional Governance Panel. The Client, shall use reasonable
            endeavours to conduct any such audits in a manner which will result
            in the minimum of inconvenience to Exult Supplier including, but not
            limited to, conducting such audit in conjunction with Exult
            Supplier's own internal and/or external audits where practicable.

      12.3  Where the Client exercises its rights under Clause 12.1, and where
            the Auditor has access to any Exult Confidential Information or
            third party confidential information, the Auditor shall enter into a
            separate confidentiality agreement with respect to that confidential
            information with Exult Supplier and/or, at Exult Supplier's
            election, with the third party prior to such exercise by the Client.
            No Auditor shall be selected without the prior written consent of
            Exult Supplier as to the identity of the Auditor, such consent not
            to be unreasonably withheld or delayed.

      12.4  Exult Supplier shall provide the Auditor reasonable access to
            Employees, Subcontractors, documents, records and systems relating
            to the provision of the Services and shall provide the Auditor with
            routine assistance in connection with the audits. The Auditor shall
            have the right to copy and retain copies of any relevant records
            solely for the purposes of conducting the audit and subject to the
            applicable confidentiality obligations.

      12.5  Any amounts agreed as a result of the audit to have been incorrectly
            charged by Exult Supplier shall be adjusted in the next regular
            payment by the Client in accordance with Schedule C (Charges and
            Invoicing).

      12.6  In the event that there is any Dispute relating to any report
            produced pursuant to any audit carried out under the provisions of
            Clause 12.1, the matter shall be referred to an Expert appointed
            pursuant to Clause 29.2 (Dispute Resolution). [***]*

      12.7  Exult Supplier shall use reasonable endeavours to seek to obtain for
            the Client the right to audit on terms equivalent to those contained
            in this Clause 12 the relevant documents, records and Systems of
            Exult, Exult Affiliates and any Subcontractors.

      12.8  Exult Supplier and the Client shall each [***]* with respect to any
            audits carried out pursuant to this Clause 12.

      12.9  Exult Supplier shall make available all books of account and records
            held on behalf of the Client and relating to the provision of the
            Services by Exult Supplier to the internal and external auditors of
            the Client for the purposes of performing any statutory or
            regulatory audit in relation to the Client.

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      12.10 The audit rights contained in this Clause 12 shall survive the
            termination or expiry of this Agreement for a period of [***]* from
            the date of such expiry or termination.

13    KEY PERSONNEL

      13.1  Exult Supplier shall ensure, to the extent that it is within its
            reasonable control, that the Key Employees are actively involved in
            supplying the Services for the minimum period specified in Schedule
            I (Employees) in relation to each Key Employee and shall not replace
            any Key Employees with another person during that period unless the
            parties agree that the relevant Key Employees need no longer be
            actively involved in the provision of the Services.

      13.2  The Client shall, to the extent that it is within its reasonable
            control, ensure that the BPA Key Employees are actively involved in
            fulfilling the Client's obligations under this Agreement for the
            minimum period's specified in Schedule I (Employees) in relation to
            each BPA Key Employee. The Client shall not replace any BPA Key
            Employees with another person during that period unless the parties
            agree that the relevant BPA Key Employees no longer needs to be
            actively involved in the performance of this Agreement.

14    TERMINATION

      14.1  TERMINATION ON WINDING UP OR DEFAULT

            Either the Client or Exult Supplier may at any time by notice in
            writing terminate this Agreement as from, subject to Clause 14.7,
            the date of giving such notice to terminate if:

            14.1.1 in the case of the Client, Exult Supplier or in the case of
                  Exult Supplier, the Client passes a resolution or the court
                  makes an order that it be wound up otherwise than for the
                  purposes of a reconstruction or amalgamation, or a receiver
                  manager or administrator on behalf of a creditor is appointed
                  in respect of the other party's business, or circumstances
                  arise which would entitle a creditor to request that a court
                  appoint a receiver, manager or administrator or which would
                  entitle the court otherwise than for the purpose of a bona
                  fide reconstruction or amalgamation to make a winding-up
                  order, or the other party is unable to pay its debts within
                  the meaning of Section 123 of the UK Insolvency Act 1986 or
                  its relevant foreign jurisdiction;

            14.1.2 in the case of the Client, Exult Supplier or in the case of
                  Exult Supplier, the Client, is in Default and the party in
                  Default fails to remedy or compensate for the Default [***]*
                  of a written notice from the other party specifying the
                  Default and requiring its remedy; or

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            14.1.3 in the case of the Client if there are:

                  (i)   [***]*

                  (ii)  [***]*

      14.2  TERMINATION FOR CONVENIENCE

            The Client may, subject to Clause 17.2 (Termination for Convenience
            Payment), terminate this Agreement by giving Exult Supplier [***]*
            prior written notice, such notice not to take effect [***]* where no
            Winding Up Plan is implemented or on such later date as is
            determined in accordance with Clause 14.7.

      14.3  TERMINATION ON TERMINATION OF FRAMEWORK AGREEMENT

            This Agreement shall, subject to Clause 14.7, terminate upon the
            termination or expiry of the Framework Agreement.

      14.4  TERMINATION ON NOTICE AFTER THE INITIAL PERIOD

            The Client may terminate this Agreement by giving [***]* notice to
            Exult Supplier such notice to take effect, subject to Clause 14.7,
            on the expiry of the Initial Period.

      14.5  TERMINATION FOR FORCE MAJEURE

            If an event of Force Majeure arises which cannot be readily resolved
            and continues for a period of 6 months which materially prevents or
            hinders the performance of material obligations under this Agreement
            in relation to one or more Processes then either party may at any
            time by notice terminate this Agreement in relation to the Process
            or Processes affected by the Force Majeure event as from, subject to
            Clause 14.7, the date of giving such notice. In the event of a
            partial termination of this Agreement in accordance with this
            Clause 14.5, the provisions of this Agreement relating to
            termination for Force Majeure and the consequences of termination,
            including Winding Up Assistance shall apply (but only to the extent
            of the Process or Processes affected by the Force Majeure event).

      14.6  TERMINATION FOR CHANGE OF CONTROL

            The Client may at any time by notice terminate this Agreement as
            from, subject to Clause 14.7, the date of giving such notice if
            there is a Change of Control of Exult Supplier, provided that such
            notice is given [***]* of Exult Supplier notifying the Client of
            such Change of Control.

      14.7  EXTENSION OF TERM FOR WINDING UP PLAN

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            Any date for the termination of this Agreement provided in this
            Clause 14 shall be subject to any extension agreed or determined by
            the parties pursuant to the Winding Up Plan.

      14.8  NOTIFICATION TO REGIONAL REPRESENTATIVES

            The Client or Exult Supplier, as the case may be, will wherever
            practicable inform the Regional Representatives in writing [***]*
            prior to giving notice under Clause 14.1 or 14.2, provided that
            failure to give such notice shall not affect the Client's or Exult
            Supplier's right to terminate the Agreement.

      14.9  PRESERVATION OF RIGHTS OF ACTION

            Any termination or expiry of this Agreement shall, subject to Clause
            34.12 (Legal Proceedings), be without prejudice to and shall not
            affect any right of action or remedy which shall have accrued or
            shall thereafter accrue under the terms of this Agreement.

15    SUSPENSION OF A PROCESS

      15.1  [***]*

      15.2  [***]*

      15.3  [***]*

      15.4  As soon as it can be demonstrated to the reasonable satisfaction of
            the Regional Governance Panel that the Default has been remedied and
            a plan has been agreed between the parties for reinstatement of the
            Affected Process, the Client will by notice terminate the suspension
            and reinstate Exult Supplier's provision of the Affected Process.

      15.5  If, at the end of the suspension period, it has not been
            demonstrated to the reasonable satisfaction of the Regional
            Governance Panel that the Default has been remedied the Client shall
            either:-

            15.5.1 serve written notice on Exult Supplier to terminate this
                  Agreement in relation to the Affected Process with immediate
                  effect; or

            15.5.2 reinstate Exult Supplier's provision of the Affected Process
                  in accordance with an agreed plan for reinstatement and resume
                  the payment of Charges relating to the Affected Process.

      15.6  In the event that Exult Supplier's provision of the Affected Process
            is reinstated in accordance with Clauses 15.4 and 15.5.2, Exult
            Supplier shall only be responsible for

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            meeting Service Levels, including KPIs, applicable to the Affected
            Process once Exult Supplier has resumed the provision of the
            Affected Process for a period in excess of [***]*

      15.7  In the event of a partial termination of this Agreement in
            accordance with Clause 15.5.1, the provisions of this Agreement
            relating to termination for Default and consequences of termination,
            including Winding Up Assistance shall apply (but only to the extent
            of the Affected Process), and [***]* (Exclusivity) of this Agreement
            with respect to the Affected Process.

      15.8  In the event of suspension pursuant to Clause 15.2, Exult Supplier
            shall offer to grant or to procure the grant of a licence in the
            terms set out in Clause 19.6 and shall give the Client, BPA and its
            Affiliates and its contractors such access to and use of the Client
            Assets, Exult Proprietary Systems and Future Systems and any other
            resources then being used to provide the Affected Process as the
            Client may reasonably require in order to provide for itself or
            procure the Affected Process through a third party in accordance
            with Clause 15.2; provided that in exercising its rights, the Client
            shall seek to minimise the disruption to Exult Supplier's other
            business. In this Clause 15.8, any contractor employed by the Client
            during the suspension period shall be deemed to be a Successor
            Operator for the purposes of the application of Clause 19.6. Any
            licence and/or access rights granted pursuant to this Clause 15.8
            shall apply solely for the suspension period.

      15.9  The remedies of the Client under this Clause 15 may be exercised in
            respect of any one or more Defaults of this Agreement by Exult
            Supplier.

16    WINDING UP ASSISTANCE

      16.1  [***]* prior to the Framework Expiry Date or on notice of
            termination of this Agreement at the request of BPA:

            16.1.1 the parties will promptly meet and develop and agree the
                  Winding Up Plan to provide an orderly transitioning of the
                  Services provided under the Agreement to the Successor
                  Operator(s), including, but not limited to, the orderly
                  transitioning of support and maintenance in respect of Exult
                  Systems and Future Systems; and

            16.1.2 Exult Supplier shall co-operate fully with the Client, BPA
                  and the Participating Affiliates to implement the Winding Up
                  Plan, to minimise the cost and disruption of termination to
                  the Client, BPA and the Participating Affiliates and to
                  facilitate the orderly transitioning of the Services from
                  Exult Supplier to Successor Operator in accordance with the
                  provisions of this Agreement.

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      16.2  The Winding Up Plan is to cover the period up to [***]* from the
            earlier of (i) the Expiry Date; and (ii) the date of giving notice
            of termination of this Agreement.

      16.3  In the event that the parties fail to agree the Winding Up Plan
            within [***]* of first meeting in accordance with Clause 16.1, the
            matter shall be referred to the informal Dispute Resolution
            Procedure pursuant to Clause 29.1, and, if necessary, to an Expert
            in accordance with Clause 29.2. The costs of such Expert shall be
            borne equally by the parties.

      16.4  Exult Supplier shall provide all assistance reasonably required by
            the BPA Regional Project Leader or the Client for, or in connection
            with, the Winding Up Plan and/or to ensure an orderly migration of
            the obligations of Exult Supplier (including the provision of the
            Services) to a Successor Operator for the period of the Winding Up
            Plan.

      16.5  Exult Supplier shall develop a Service Delivery Description and
            shall deliver it to the BPA Regional Representatives and the Client
            as soon as reasonably practical after first meeting to develop and
            agree the Winding Up Plan. It will include up-to-date process
            flowcharts and any other documentation reasonably necessary to
            provide the BPA Regional Representatives and the Client with a clear
            understanding of how the Services are delivered and to enable the
            Client or Successor Operator to take over the provision of the
            Services and to maintain and develop the Service Delivery Model.

      16.6  BPA and the Client shall have the right, through their employees
            and/or Successor Operator, if applicable, to interface with Exult
            Supplier, Employees and Subcontractors to gain such an understanding
            of and familiarity with the systems documentation and processes used
            in providing the Services to enable their employees or a Successor
            Operator to provide services equivalent to the Services.

      16.7  In the event of a termination pursuant to Clause 14.3 (Termination
            of the Framework Agreement), the Winding Up Plan will be subject to
            and determined by the General Winding Up Plan.

      16.8  The parties shall continue to perform their obligations in
            accordance with this Agreement during the period of the Winding Up
            Plan except as expressly provided in the Winding Up Plan, provided,
            however, that the obligations set forth in the following Clauses
            shall not apply during the period of the Winding Up Plan: Clauses 4,
            7, 13 and 22.

17    FINANCIAL CONSEQUENCES OF TERMINATION

      17.1  WINDING UP ASSISTANCE

            17.1.1 The Client shall bear it's own costs and the reasonable
                  charges and expenses of Exult Supplier (which shall be based
                  on the Standard Rates) incurred in

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                  connection with the Winding Up Assistance, including the
                  preparation and production of the Service Delivery
                  Description, provided that, for the avoidance of doubt, this
                  will not prevent the Client from seeking to recover damages in
                  respect of any loss it suffers pursuant to any termination of
                  this Agreement (i) as a result of Exult Supplier's Default,
                  pursuant to Clause 14.1; or (ii) pursuant to Clause 14.3 on
                  the termination of the Framework Agreement as a result of
                  Exult's Default.

            17.1.2 Exult Supplier shall invoice in respect of charges and
                  expenses due pursuant to Clause 17.1.1 on a monthly basis and
                  such invoices shall be paid within 30 days of receipt of an
                  invoice in respect of such costs.

      17.2  TERMINATION FOR CONVENIENCE PAYMENT

            17.2.1 In the event of the termination of this Agreement by the
                  Client pursuant to Clause 14.2 (Termination for Convenience),
                  the Client shall pay to Exult Supplier the Early Termination
                  Payment [***]* of an invoice together with copies of all
                  relevant accounts and records on which the calculations are
                  based to demonstrate that the amount has been properly
                  calculated in accordance with the methodology in Schedule C.

            17.2.2 The Client shall have the right to conduct an audit pursuant
                  to Clause 12 (Audit) to verify the amount paid to Exult
                  Supplier under Clause 17.2.1 and if the audit reveals that any
                  over payment has been made, the provisions of Section 14 of
                  Schedule C shall apply.

            17.2.3 Notwithstanding Clauses 17.2.1 and 17.2.2, if the Client
                  reasonably disputes the amount claimed by Exult Supplier under
                  Clause 17.2.1, then the dispute will be referred to the
                  informal Dispute Resolution Procedure in accordance with
                  Clause 29.1 and in the event the parties fail to agree the
                  Dispute shall be referred to an Expert for resolution, such
                  Expert to be appointed in accordance with Clause 29.2.

      17.3  THIRD PARTY CONTRACTS

            17.3.1 GENERAL

                  Notwithstanding the other provisions of this Clause 17.3, on
                  the termination of this Agreement for any reason, any
                  financial consequences arising or flowing from any Exult Third
                  Party Contracts or the termination of any such Exult Third
                  Party Contracts:

                  (i)   the duration of which Exult Supplier has agreed to
                        extend beyond the Expiry Date; and

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                  (ii)  the terms and conditions of which have not been approved
                        in writing by the BPA Regional Representative prior to
                        the entering into or extension of such Exult Third Party
                        Contracts,

                  shall, subject to Clauses 17.3.5 and 17.3.6, be borne in their
                  entirety by Exult Supplier.

            17.3.2 TERMINATION FOR EXULT SUPPLIER'S DEFAULT

                  On the termination of this Agreement by the Client pursuant to
                  Clause 14.1 (Termination on Winding Up or Default), any
                  financial consequences arising or flowing from any Exult Third
                  Party Contracts or the termination of any such Exult Third
                  Party Contracts shall, subject to Clause 17.3.4 (Mitigation),
                  be borne in their entirety by Exult Supplier.

            17.3.3 TERMINATION FOR ANY OTHER REASON

                  On the termination of this Agreement for any reason other than
                  by the Client pursuant to Clause 14.1 (Termination on Winding
                  Up or Default) any financial consequences arising or flowing
                  from any Exult Third Party Contracts or the termination of any
                  such Exult Third Party Contract shall, subject to Clause
                  17.3.4 (Mitigation) and Clause 17.3.5, be borne in their
                  entirety by the Client.

            17.3.4 MITIGATION

                  The parties each agree to take reasonable steps to mitigate
                  costs arising on termination of this Agreement, and agree that
                  where either party is able to make use of the Exult Third
                  Party Contracts, in whole or in part, for itself, its
                  Affiliates or another client, it shall use reasonable
                  endeavours to do so and the other party's obligation in
                  relation to any Exult Third Party Contracts shall extend only
                  to that element of cost of the Exult Third Party Contracts
                  which remains unused.

            17.3.5 Exult Supplier further agrees that for a period of [***]*
                  from the date of termination of this Agreement if, subsequent
                  to being reimbursed by the Client under this Clause 17, Exult
                  or an Exult Affiliate or their clients use the whole or part
                  of the Exult Third Party Contract for which Exult Supplier has
                  been previously reimbursed by the Client, Exult Supplier shall
                  refund to the Client such portion of the reimbursement which
                  represents the use by Exult, Exult Affiliate or their clients
                  of such Exult Third Party Contract.

            17.3.6 EMPLOYEES

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                  The termination costs associated with Employees shall be dealt
                  with in accordance with Schedule J (Employee Transfer
                  Arrangements).

      17.4  ASSETS

            On termination or expiration of this Agreement, the Client shall
            have the option and in certain circumstances the obligation to
            purchase Exult Assets at the written down book value as set out in
            Clause 18.2 (Transfer Arrangements on Termination - Exult Assets).

18    TRANSFER ARRANGEMENTS ON TERMINATION

      18.1  CLIENT PREMISES

            Exult Supplier shall vacate any Client Premises on or before the
            termination or expiry of this Agreement, provided that Client
            Premises or rights to Client Premises transferred to Exult Supplier
            pursuant to Clause 6.1 shall, on termination or expiry of this
            Agreement, be dealt with in accordance with Clause 18.2.

      18.2  EXULT ASSETS

            18.2.1 On the termination of this Agreement for all other reasons
                  than by the Client pursuant to Clause 14.1 (Termination on
                  Winding Up or Default). Exult Supplier shall offer to sell to
                  the Client or its nominee and the Client shall or shall cause
                  its nominee to, subject to Clause 18.2.3, purchase the Exult
                  Assets at the written down book value as at termination or
                  expiry.

            18.2.2 On the termination of this Agreement by the Client pursuant
                  to Clause 14.1 (Termination on Winding Up or Default), Exult
                  Supplier shall offer to sell to the Client or its nominee the
                  Exult Assets (at the written down book value as at termination
                  or expiry), but the Client shall not be obliged to purchase
                  such Exult Assets.

            18.2.3 The parties agree to take reasonable steps to mitigate costs
                  arising from or in connection with the Exult Assets on
                  termination or expiry of this Agreement and the parties agree
                  that where a party is able to make use of an Exult Asset for
                  itself, its Affiliates or another client it shall use
                  reasonable endeavours to do so at the request of the other
                  party.

            18.2.4 Exult Supplier further agrees, at the Client's cost, to
                  co-operate in the relocation of any Exult Assets to be
                  purchased by the Client pursuant to this Clause, provided that
                  for the avoidance of doubt this will not prevent the Client
                  from seeking to recover damages in respect of any loss it
                  suffers pursuant to any termination of this Agreement as a
                  result of Exult Supplier's Default.

            18.2.5 On expiry of this Agreement Exult Supplier shall offer to
                  transfer ownership of any fully amortised Exult Assets to the
                  Client at no cost.

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      18.3  SYSTEMS

            On the termination or expiry of this Agreement for any reason:

            18.3.1 LICENCES

                  All licences and all other rights to any Systems shall be
                  dealt with in accordance with Clause 19.

            18.3.2 ESCROW

                  Exult Supplier shall, on Client's written request, provide the
                  Client with a copy of any source code materials held in escrow
                  pursuant to Clause 6.3.4.

            18.3.3 RETURN OF CLIENT SYSTEMS AND MATERIALS

                  As soon as reasonably practicable following the termination or
                  expiry of this Agreement, Exult Supplier shall return to the
                  Client all Client Systems, Materials and Client Information
                  subject to the Exult Supplier having the right to retain a
                  copy of such Client Systems, Materials and Client Information
                  for compliance with applicable laws, professional standards or
                  quality assurance purposes.

      18.4  THIRD PARTY CONTRACTS

            On the termination or expiry of this Agreement, the parties shall,
            subject to Clause 17.3 (Third Party Contracts) and at the Client's
            option and request, use reasonable endeavours to transfer or assign
            all, or in the case of Exult Third Party Contracts which are not
            used solely to provide the Services to the Client, the relevant
            parts of, Exult Third Party Contracts entered into by Exult Supplier
            to provide the Services to the Client, BPA, a Participating
            Affiliate or a Successor Operator, as the Client may direct.

      18.5  EMPLOYEES

            The transfer of Employees on termination or expiry shall be dealt
            with in accordance with Schedule J (Employee Transfer Arrangements).

      18.6  BACK END CONSENTS

            Where the consent of any third party is required to enable Exult
            Supplier to provide the Client or Successor Operator, with the
            benefit of the arrangements under which Exult Supplier holds or uses
            any Exult Assets, Third Party Systems or Third Party Contracts or
            such a consent is otherwise required to enable the Client, or
            Successor Operator to take over the provision of the Services from
            Exult Supplier in the manner contemplated by this Agreement, Exult
            Supplier shall use reasonable endeavours, to procure that such
            consent is granted or at Exult Supplier's option, procure suitable
            alternative rights or services are provided to the Client or
            Successor Operator to enable it to perform the Services. The Client
            shall use reasonable endeavours to co-operate in obtaining such
            consents or obtaining suitable alternative rights, including where
            necessary entering into

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            new agreements or agreeing to comply with the terms of the relevant
            existing agreements. The use of reasonable endeavours shall not
            include the payment of any monies by any party, but where consent
            can only be obtained in return for the payment of an additional sum,
            the parties shall consider paying such sum if it appears the most
            cost effective way of proceeding. Any such payment shall be charged
            as a Pass Through Cost.

19    INTELLECTUAL PROPERTY RIGHTS

      19.1  CLIENT INTELLECTUAL PROPERTY

             All Intellectual Property Rights subsisting in or relation to
             Client Assets, Client Information, Client Systems, Materials and
             the BPA Service Delivery Model (collectively, the "Client
             Intellectual Property") shall (as between the parties) belong to
             and be vested in BPA or the relevant BPA Affiliate or their
             respective licensors as appropriate.

      19.2   EXULT SUPPLIER INTELLECTUAL PROPERTY

             All Intellectual Property Rights subsisting in or relation to Exult
             Systems, Future Systems, Work Product, and the Exult Service
             Delivery Model (collectively, the "Exult Supplier Intellectual
             Property") shall (as between the parties) belong to and be vested
             in Exult Supplier, Exult Participating Affiliates or their
             respective licensors as appropriate.

      19.3   LICENCE OF CLIENT INTELLECTUAL PROPERTY

             The Client hereby grants to Exult Supplier (or, in the case of
             Client Intellectual Property licensed to the Client, to the extent
             that such grant is not within its power, shall use reasonable
             endeavours to procure the grant to Exult Supplier of) a worldwide,
             non-exclusive, unlimited user, royalty free licence to use and the
             right to sublicence to subcontractors, the Client Intellectual
             Property solely for the purposes of providing the Services to the
             Client under this Agreement.

      19.4   LICENCE OF EXULT SUPPLIER INTELLECTUAL PROPERTY

             Exult Supplier hereby grants to the Client (or, in the case of
             Exult Supplier Intellectual Property licensed to Exult Supplier by
             third parties to the extent that such grant is not within its
             power, shall use reasonable endeavours, to procure the grant to the
             Client of) a worldwide non-exclusive, unlimited user licence,
             together with a right to sub-license to third parties, to use the
             Exult Supplier Intellectual Property or any physical material
             created as a result of the use of the same in connection with the
             supply of the Services to the extent necessary to enable the Client
             to receive the benefit of the Services.

      19.5   LICENCES OF CLIENT INTELLECTUAL PROPERTY ON TERMINATION

             On expiration or termination of this Agreement for any reason, the
             licences granted pursuant to Clause 19.3 shall automatically
             terminate.

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      19.6  LICENCES OF EXULT SUPPLIER INTELLECTUAL PROPERTY ON TERMINATION

            On expiration or termination of this Agreement for any reason, Exult
            Supplier shall offer to, and at the Client's option, grant to the
            Client or Successor Operator (or, in the case of Exult Supplier
            Intellectual Property licensed to Exult Supplier from a third party,
            use reasonable endeavours for the provision of services
            substantially similar to the Services under similar economic
            arrangements ) to procure the grant to the Client, BPA and the BPA
            Affiliates or Successor Operator of) a worldwide, perpetual,
            irrevocable, non-exclusive, unlimited user licence (which shall be
            at the lesser of the standard market rates and the lowest royalty
            Exult Supplier charges to other licensees for similar licences for
            the provision of services substantially similar to the Services
            provided under similar economic arrangements to use, modify and
            enhance any Exult Supplier Intellectual Property used for the
            provision of the Services in the [***]* immediately before the
            termination or expiry of this Agreement, with a right to grant
            sub-licences to Successor Operators, subject to Exult Supplier's
            prior consent to the identity of such Successor Operator for the
            purpose of being a sub-licensee of such Exult Supplier Intellectual
            Property and the terms of such sub-licence, such consent not to be
            unreasonably withheld or delayed. Such licence shall be for use
            solely in connection with the provision of services comparable to
            the Services for the Client and Participating Affiliates.

      19.7  ROYALTIES

            In the event that Exult Supplier exploits by way of assignment,
            license or otherwise, any Exult Supplier Intellectual Property which
            has been developed by way of a Project under this Agreement and such
            development was funded by the Client, then Exult Supplier shall pay
            to the Client royalties in respect of the benefits received from
            such exploitation. The royalty payable in each case shall be
            determined as part of the implementation of the Project pursuant to
            Schedule L and Schedule H.

      19.8  CLIENT'S RIGHT TO USE SYSTEMS ON TERMINATION

            In order to ensure that Exult Supplier is able to fulfil its
            obligations to provide the licence under Clause 19.6, where a System
            is to be developed specifically for the Client by Exult Supplier
            using the services of a third party ("Developed System") Exult
            Supplier shall before using such Developed System in the provision
            of the Services:

            19.8.1 take reasonable steps to obtain ownership rights in the
                  Developed System including obtaining any necessary assignment
                  of such rights from third parties; or

            19.8.2 if Clause 19.8.1 is not reasonably practicable, take all
                  steps to procure a licence for itself substantially in the
                  form set out in Clause 19.6 for such Developed Systems; and

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            19.8.3 to the extent the steps described in Clauses 19.8.1 and
                  19.8.2 are not reasonably practicable, discuss and agree with
                  Client alternative arrangements to ensure Client can continue
                  to use the Developed System on termination or expiry of this
                  Agreement.

20    CONFIDENTIALITY

      20.1  All Confidential Information communicated in connection with the
            negotiation, preparation and performance of this Agreement was and
            shall be received in confidence, used only for the purposes, and
            within the duration, of this Agreement, and shall be protected in
            the same manner as the party receiving such Confidential Information
            protects its own Confidential Information, but in any event in not
            less than a reasonable manner, except for Confidential Information
            which:

            20.1.1 is or becomes generally available to the public other than as
                  a result of a breach of this Clause 20;

            20.1.2 is acquired from a third party who owes no obligation of
                  confidence to the disclosing party in respect of the
                  Confidential Information;

            20.1.3 is independently developed by the receiving party without the
                  use of the disclosing party's Confidential Information;

            20.1.4 the receiving party is required by law to disclose;

            20.1.5 is already known by the receiving party at the time of its
                  receipt (as evidenced by its written records); or

            20.1.6 is agreed by the Client and Exult Supplier from time to time
                  to be excluded.

            Provided always that:

            20.1.7 the onus shall be on the party disclosing the information
                  pursuant to Clauses 20.1.1 to 20.1.6 to prove through the use
                  of documentary evidence that the information fell within one
                  of Clauses 20.1.1 to 20.1.6 otherwise than through
                  unauthorised disclosure by that party; and

            20.1.8 if either party (the "DISCLOSING PARTY") is required to make
                  a disclosure in accordance with Clause 20.1.4, it will, if it
                  is not prohibited by law from doing so, provide the other
                  party with prompt notice of any such requirement or request to
                  disclose any such Confidential Information so that the non
                  disclosing party may seek an appropriate order. The disclosing
                  party shall provide the other party with all necessary
                  assistance in any action taken by the other party to obtain an
                  appropriate order including an order providing that the
                  information does not have to be disclosed, an appropriate
                  protection order or other reliable assurance that confidential
                  treatment will be accorded the information that the disclosing
                  party is required to disclose.

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      20.2  Any party disclosing any Confidential Information to any agent or
            subcontractor shall obtain or have obtained from the authorised
            agent or subcontractor a signed confidentially undertaking which the
            party disclosing reasonably believes offers adequate protection in
            relation to the matters contained in Clause 20.1. The parties agree
            that no Confidential Information will be disclosed after the expiry
            or termination of this Agreement unless such Confidential
            Information comes within one of the exceptions in Clauses 20.1.1 to
            20.1.6.

      20.3  Upon the expiration or termination of this Agreement, all
            Confidential Information made available by one party to the other
            pursuant to this Agreement, including any copies thereof, shall be
            either returned to the disclosing party or destroyed pursuant to the
            request of such disclosing party. The Client and Exult Supplier may
            retain, however, subject to the terms of this Clause 20 and Clause
            19 (Intellectual Property Rights), copies of the Confidential
            Information required for, in the case of Exult Supplier compliance
            with applicable laws, professional standards or quality assurance
            purposes, and in the case of BPA their continuing operations or
            internal business purposes.

      20.4  The obligations of each party in relation to Confidential
            Information contained in this Clause 20 shall survive the
            termination or expiry of this Agreement indefinitely.

      20.5  Each party shall procure that its employees, subcontractors, agents
            and Affiliates comply with this Clause 20 and shall, at the request
            of the other party provide appropriate assurance of such compliance
            and for the avoidance of doubt, Clause 12 (Audit) shall apply to
            such obligation.

21    DATA PROTECTION AND SECURITY

      21.1  Each party shall and shall procure that its Affiliates comply in all
            respects with the data processing obligations contained in Schedule
            Q and with all relevant laws relating to the holding, processing and
            protection of data.

      21.2  Exult Supplier shall maintain the integrity of all Client
            Information and keep such information logically separate from any
            information and/or data relating to third parties and shall procure
            that such information shall not be disclosed to any third party.
            Such information shall be used solely for the purposes of providing
            the Services and Exult Supplier shall procure that no third party
            shall obtain access to such information at any time other than its
            authorised Employees and Subcontractors and other third parties with
            the Client's prior consent.

      21.3  If Exult Supplier becomes aware that it has received Client
            Information which is not required to provide the Services, Exult
            Supplier shall promptly inform the Client and return such
            information to the Client on request without keeping copies of the
            same.

      21.4  Client Information shall remain the property of BPA or the
            respective BPA Affiliates, as the case may be. Exult Supplier shall
            provide BPA and/or the Participating Affiliates, as the case may be,
            with a copy of any part of the Client Information that BPA and/or
            the Participating Affiliates may, from time to time, reasonably
            demand.

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      21.5  Exult Supplier shall and shall procure that its Employees and
            Subcontractors shall develop, document and implement and at all
            times maintain reasonable safeguards against the theft, destruction,
            loss, wrongful use, disclosure, corruption or alteration of Client
            Information in the possession or within the control or
            responsibility of Exult Supplier, which safeguards are subject to
            the Client's review and audit and which are at levels no less
            rigorous than the safeguards maintained by the Client immediately
            prior to the Commencement Date as such levels are established by
            each Due Diligence Exercise or as otherwise agreed by the Client and
            Exult Regional Project Leaders.

      21.6  Exult Supplier shall use reasonable endeavours to prevent computer
            viruses from being introduced by the Employees and Subcontractors
            onto or into any of the IT and communications equipment used by
            Client, the Participating Affiliates and their respective employees,
            agents or contractors.

22    CONTRACT AND SERVICE MANAGEMENT

      22.1  MANAGEMENT OF SERVICES

            The Client and the Exult Supplier will manage their relationship,
            including the provision of the Services, in accordance with the
            Global Governance Arrangements set out in Schedule P.

      22.2  BENCHMARKING

            22.2.1 INTERNAL BENCHMARKING

                  (i)   On an annual basis Exult Supplier shall conduct an
                        internal benchmarking exercise to measure (i) the
                        quality of Exult Supplier's provision of the Services
                        against the Service Levels, as well as, (if
                        appropriate,) against Exult Supplier's [***]* and (ii)
                        the [***]* against charging methodology set out in
                        Schedule C.

                  (ii)  Exult Supplier will conduct the internal benchmarking
                        exercise using Gunn Partners benchmarking database to
                        evaluate the results against industry standards relating
                        to the appropriate segment of the outsourcing industry
                        which provides services similar to the Services to
                        clients similar to the Client whether or not in the oil
                        industry.

                  (iii) In carrying out the internal benchmarking exercise, the
                        provision to the Client by Exult Supplier of any
                        confidential or proprietary information of any client of
                        Exult Supplier shall be subject to the terms of Exult
                        Supplier's agreements with such clients.

                  (iv)  Each party shall be responsible for its own costs
                        associated with the

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                        internal benchmarking process.

            22.2.2 INDEPENDENT BENCHMARKING

                  (i)   Once every two years, or as otherwise mutually agreed
                        between the parties, an independent benchmarking
                        exercise will be conducted by an independent
                        organisation (e.g., The Gartner Group, API and Saratoga)
                        agreed by the Regional Governance Panel. The costs of
                        participating in such an exercise will be shared on an
                        equitable basis by Exult Supplier, the Client and any
                        other clients of Exult participating in the exercise.
                        The output from the exercise will be the joint property
                        of Exult Supplier, the Client and, if appropriate the
                        other clients of Exult which are party to the exercise.

                  (ii)  The benchmarking process, the peer group against which
                        the provision of the Services is to be benchmarked, and
                        the metrics to be benchmarked will be agreed by the
                        Regional Governance Panel. The benchmarker shall use
                        consistent methodologies and objective measurements in
                        conducting the benchmarks and shall compare (i) the
                        quality of the Services benchmarked to similar services
                        provided to other comparable companies; and (ii) the
                        cost of the Services benchmarked to similar services
                        provided to other comparable companies.

            22.2.3 Subject to applicable confidentiality restrictions, each
                  party will be required to furnish all benchmarking information
                  required to meaningfully participate in this exercise.

            22.2.4 If either of the internal or external benchmarking exercises
                  referred to in Clauses 22.2.1 and 22.2.2 indicates that:

                  (i)   the quality of the Services provided to the Client falls
                        below the [***]* of the relevant competitors required as
                        part of the benchmarking exercise; or

                  (ii)  Exult Supplier's Charges are greater than that of the
                        [***]* of the relevant competitors reviewed as part of
                        the benchmarking exercise having regard to the quality
                        of the Services provided,

                  then the report of the benchmarking exercise shall be reviewed
                  by the Regional Governance Panel who shall promptly meet and
                  together consider what action, if any, should be taken in
                  response to the report of the benchmarking exercise and if it
                  is agreed that changes are required, the Regional Governance
                  Panel shall agree the relevant Change Requests, including
                  details of any Proposed

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                  Changes to the Charges, the Services and/or Service Levels.

            22.2.5 Where the Client wishes to use a third party to conduct or
                  otherwise assist with a benchmarking exercise, access by such
                  third party to any Exult Confidential Information shall be
                  subject to Exult Supplier's prior written consent as to the
                  identity of the third party, such consent shall not be
                  unreasonably withheld or delayed, and to the third party
                  entering into a separate confidentiality agreement with Exult
                  Supplier on terms reasonably acceptable to Exult Supplier.

      22.3  SERVICE PERFORMANCE REPORTS

            Service Performance Reports will be prepared by the Exult Country
            Representative and shall include information, as applicable, on the
            RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed
            in relation to them and shall set out the measures required to
            reduce the likelihood of a recurrence of the relevant KPI Failure
            and/or Key Incidents. Service Performance Reports shall be issued by
            Exult Supplier:

            (i)   monthly to the BPA Country Representative to cover information
                  relating to the previous month; and

            (ii)  each calendar quarter to the Regional Governance Panel to
                  cover information relating to the previous calendar quarter.

      22.4  KEY INCIDENT REPORTING

            22.4.1 The Country Representatives shall report all Key Incidents
                  promptly to the Regional Governance Panel.

            22.4.2 The purpose of reporting Key Incidents is to:

                  (i)   bring incidents quickly to the attention of Exult
                        Supplier's and the Client's management; and

                  (ii)  highlight areas of control weakness, initiate procedures
                        reviews and generate action to remedy control weaknesses
                        identified

            22.4.3 The reporting of Key Incidents does not replace or supersede,
                  but shall be in addition to, the normal reporting (including
                  the provision of Service Performance Reports under Clause
                  22.3) and updating of appropriate management of routine work
                  incidents.

      22.5  SATISFACTION SURVEYS

            22.5.1 Exult Supplier shall prepare customer satisfaction surveys
                  and management satisfaction surveys on a frequency and basis
                  to be agreed by the Regional Governance Panel.

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            22.5.2 Customer satisfaction surveys and management satisfaction
                  surveys shall be submitted to the Regional Governance Panel by
                  the Country Representatives and the results of such surveys
                  shall be summarised in the relevant Service Performance
                  Report.

      22.6  CONTINUOUS IMPROVEMENT

            22.6.1 Exult Supplier recognises that it has an obligation under
                  this Agreement to maintain continuous improvement in the
                  Service Delivery Model used in the provision of the Services
                  on an ongoing basis in order to establish and maintain a
                  position as a market leader and to continue efficient and
                  effective use of developing processes and technologies.

            22.6.2 In addition to the benchmarking exercises referred to in
                  Clause 22.2, Exult Supplier shall report to the Client on an
                  annual basis its strategy plans to achieve continuous
                  improvement referred to in Clause 22.6.1.

            22.6.3 To the extent that the parties agree particular Projects are
                  appropriate to maintain continuous improvement, these shall be
                  dealt with under Change Control Management process, provided
                  that the parties recognise Exult Supplier should only bear an
                  equitable proportion of the costs of any developments which
                  will be used by Exult Supplier in the provision of services to
                  other clients, including those clients which Exult Supplier
                  provides services to from the Client Service Centre.

23    CONTRACT MINIMUMS

      23.1  Contract Minimums for each Contract Minimum Year shall be
            established in accordance with this Clause 23.

      23.2  The Contract Minimum for:

            23.2.1 [***]*

            23.2.2 [***]*

      23.3  Prior the commencement of each calendar quarter in each Contract
            Minimum Year, the Client may give Exult Supplier [***]* of a
            proposed reduction in the Contract Minimums to take account of
            reductions in the Client's requirements for Services.

      23.4  This Clause 23 applies to situations which result in an actual
            reduction in the Client's requirement for Services and, for the
            avoidance of doubt, the Client may not assume responsibility
            internally for services equivalent to the Services or appoint a
            third party to provide services equivalent to the Services pursuant
            to the terms of this Clause 23.

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      23.5  [***]* prior to the end of each Contract Minimum Year, the Regional
            Governance Panel shall meet to assess the impact, including the
            impact on the Charges for the then current Contract Minimum Year, of
            the reductions in the Client's requirements for Services notified in
            accordance with Clause 23.3 above. Subject to Clause 23.6, the
            Regional Governance Panel shall agree a decrease in the Contract
            Minimum for the succeeding Contract Minimum Year which is
            proportionate with the actual reduction in Charges arising from the
            events and in the event that the Regional Governance Panel cannot
            agree on the amount of the decrease the matter shall be referred to
            an Expert to be appointed in accordance with Clause 29.2.

      23.6  In no event shall a Contract Minimums be reduced by more than [***]*

      23.7  In the event that the impact of reductions in the Client's
            requirements for Services as reviewed under Clause 23.5 is or would
            be to reduce the Contract Minimum for the succeeding Contract
            Minimum Year [***]* the matter will be referred by either party to
            the Regional Governance Panel under Clause 18 of the Framework
            Agreement (Contract Minimums) to reassess the impact of such
            reduction across the relevant CSC Group. The decision of the
            Regional Governance Panel (or Expert determination as the case may
            be) made pursuant to Clause 18 of the Framework Agreement shall be
            implemented hereunder.

24    WARRANTIES

      24.1  Exult Supplier hereby represents and warrants to the Client that:

            24.1.1 INCORPORATION AND EXISTENCE It is duly constituted, organised
                  and validly existing under its laws of incorporation.

            24.1.2 POWER AND AUTHORITY It has the legal right and full power and
                  authority to execute and deliver, and to exercise its rights
                  and perform its obligations under, this Agreement and all the
                  documents which are to be executed by it as envisaged by this
                  Agreement.

            24.1.3 CORPORATE ACTION All corporate action required by it to
                  authorise the execution and delivery of, and to exercise its
                  rights and perform its obligations under this Agreement and
                  all other documents which are to be executed by it as
                  envisaged by this Agreement has been or will be taken.

            24.1.4 ASSURANCE Nothing contained in this Agreement will:

                  (i)   result in a breach of any provision of its
                        constitutional documents; or

                  (ii)  result in a breach of any agreement, licence or other
                        instrument, order, judgment or decree of any Court,
                        governmental agency or regulatory body to which it is
                        bound.

      24.2  YEAR 2000 AND EMU COMPLIANCE

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<PAGE>   38

            24.2.1 Subject to Clause 24.2.2, Exult Supplier makes no warranties
                  in respect of Year 2000 or EMU Compliance in respect of
                  Services or Projects or other activities carried out under
                  this Agreement and the Client or BPA and the BPA Affiliates
                  shall be solely responsible for its and their Year 2000 and
                  EMU Compliance.

            24.2.2 Exult Supplier warrants that Future Systems and Exult
                  Proprietary Systems are Year 2000 Compliant and EMU Compliant
                  and that it has used and shall continue to use reasonable
                  endeavours to ensure that other Exult Systems are Year 2000
                  Compliant and EMU Compliant, including wherever practicable
                  obtaining appropriate warranties from the third party
                  providers and providing the Client with the benefit of such
                  warranties.

            24.2.3 Exult shall not be in breach of the warranties in Clause
                  24.2.2 to the extent that any failure of the Exult Proprietary
                  Systems and Future Systems to be Year 2000 Compliant or EMU
                  Compliant is caused by data, interfaces with third party
                  systems including BPA Systems, other than Exult Systems and
                  software, in each case, which are not Year 2000 Compliant or
                  EMU Compliant.

      24.3  The Client hereby represents and warrants to Exult Supplier that:

            24.3.1 INCORPORATION AND EXISTENCE It is duly incorporated,
                  organised and validly existing under its law of incorporation.

            24.3.2 POWER AND AUTHORITY It has the legal right and full power and
                  authority to execute and deliver, and to exercise its rights
                  and perform its obligations under this Agreement and all the
                  documents which are to be executed by it as envisaged by this
                  Agreement.

            24.3.3 CORPORATE ACTION All corporate action required by it to
                  authorise the execution and delivery of, and to exercise its
                  rights and perform its obligations under this Agreement and
                  all other documents which are to be executed by it as
                  envisaged by this Agreement has been or will be taken.

            24.3.4 ASSURANCE Nothing contained in this Agreement will:

                  (i)   result in a breach of any provision of its
                        constitutional documents; or

                  (ii)  result in a breach of any agreement, licence or other
                        instrument, order, judgment or decree of any Court,
                        governmental agency or regulatory body to which it is
                        bound.

      24.4  Each of the Client and Exult Supplier undertakes to perform its
            obligations under this Agreement in compliance with all applicable
            laws, enactments, orders and regulations.

      24.5  Except as expressly stated in this Agreement, all warranties and
            conditions, whether express or implied by statue, common law or
            otherwise are hereby excluded to the extent permitted by law.

                                       36
<PAGE>   39

25    LIMITATION ON LIABILITY

      25.1  Neither party shall limit or exclude its liability to the other in
            respect of (i) death or personal injury caused by its negligence or
            the negligence of its employees acting in the course of their
            employment; (ii) for any fraudulent misrepresentation, including
            fraudulent pre-contractual misrepresentation made by a party on
            which the other party can be shown to have relied when entering into
            this Agreement; and (iii) any other liability which by law cannot be
            excluded.

      25.2  Subject to Clauses 25.1, 25.3 and 25.4 each party's liability to the
            other under this Agreement in respect of a claim arising out of this
            Agreement shall be limited to an amount equal to [***]*. Where an
            event which gives rise to a claim occurs during the initial 16
            months of this Agreement each party's liability to the other shall
            be limited to [***]* established in accordance with the provisions
            of Schedule C, (Charges and Invoicing).

      25.3  Each party's aggregate liability to the other during the term of
            this Agreement for all claims arising out of this Agreement shall be
            limited to an amount equal to Charges (excluding Pass Through Costs)
            payable to Exult Supplier for a 6 month period. For the purposes of
            calculating the Charges under this Clause 25.3, the maximum level of
            liability shall be based on (i) the average monthly Charges during
            the 12 month period prior to the month in which the event giving
            rise to the liability occurred multiplied by 6, or, (ii) where the
            event giving rise to the liability occurs during the initial 16
            months of this Agreement the Initial Baseline divided by 16
            multiplied by 6, provided that the limitation in this Clause 25.3 at
            any time shall not require the repayment of sums paid or payable in
            respect of claims in any earlier period.

      25.4  Each party's liability to the other for all claims arising under
            this Agreement in respect of any Project shall, unless agreed
            otherwise agreed in accordance with the procedure set out in
            Schedule H, (Projects), be limited to [***]*.

      25.5  Subject to Clause 25.7, neither party shall be liable to the other
            for any consequential or indirect loss or damage suffered by the
            other party in connection with this Agreement.

      25.6  Neither party shall be liable to the other for loss of profits, loss
            of revenue, loss of goodwill or loss or failure to make any
            anticipated savings.

      25.7  In respect of the Client, the Client's re-establishment costs, and
            in respect of Exult Supplier, the categories of cost identified in
            Schedule C in relation to termination, such costs are not considered
            consequential or indirect loss.

      25.8  The limitations set out in Clauses 25.2 to 25.7 shall not apply with
            respect to:

----------

*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

                                       37
<PAGE>   40

            (i)   Indemnities (including those set forth in Schedule J);

            (ii)  Payment under Letter of Credit (as described in Clause 22 of
                  the Framework Agreement);

            (iii) Payment under designated insurance policies (as described in
                  the Clause 22 of the Framework Agreement);

            (iv)  Client's obligation to pay, including with respect to Early
                  Termination Charges;

            (v)   Liabilities arising from the breach of the confidentiality
                  provisions under this Agreement;

            (vi)  Payment of Charges and Service Credits.

      25.9  Subject to Clauses 34.12 (Legal Proceedings) and 34.13 (Equitable
            Remedies) the parties recognise that damages are the only remedy
            available under this Agreement and, to the extent permissible by
            law, the limits under this Clause are the absolute limit of each
            party's liability arising under or in connection with this
            Agreement. All other liability is expressly excluded.

      25.10 LIMITATIONS ON PARTICIPATING AFFILIATES' CLAIMS

            25.10.1 The following represents the limit of all claims or actions
                  that may be made pursuant to this Agreement relative to
                  Participating Affiliates:

                  (i)   subject to the terms of this Clause 25.10, the Client
                        shall have the right to bring actions against Exult
                        Supplier in respect of such Participating Affiliates for
                        Losses suffered by the Participating Affiliates in
                        respect of the Services or this Agreement;

                  (ii)  the Client shall wherever reasonably practicable
                        consolidate actions against Exult Supplier for Losses
                        suffered by Participating Affiliates in respect of each
                        alleged default; and

                  (iii) the Participating Affiliates' Losses shall be deemed the
                        direct Losses of the Client, but all such Losses shall
                        be subject to the exclusions and limitations set out in
                        this Agreement.

            25.10.2 The Client shall procure that:

                  (i)   the Participating Affiliate will not make any claim or
                        be a party to any claim or other action against Exult
                        Supplier, Exult or an Exult Affiliate or their
                        employees, offices or directors arising from or in
                        connection with this Agreement; and

                  (ii)  the Participating Affiliate will direct all
                        communications regarding this

                                       38
<PAGE>   41

                        Agreement through and to the Client and not to Exult
                        Supplier.

            25.10.3 The Client is fully responsible for the performance of all
                  its obligations under this Agreement with respect to the
                  Services provided to such Participating Affiliates.

            25.10.4 Nothing in Clause 25.10.1, 25.10.2 or Clause 25.10.3
                  relieves the Client of its obligations or expands Exult
                  Supplier's obligations under this Agreement.

26    INDEMNITIES AND DEFENCE OF CLAIMS

      26.1  INDEMNIFICATION BY EXULT SUPPLIER

            Subject to Clause 26.5, Exult Supplier shall indemnify and keep
            indemnified the Client, BPA, the Participating Affiliates and its
            and their respective officers, directors, employees, agents,
            successors and assigns (each, an "Indemnified BPA Party") from and
            against any and all Losses arising in connection with this Agreement
            from any of the following:

            26.1.1 a claim by a BPA Third Party arising from the death or
                  illness of or personal injury to any BPA Third Party or from
                  any damage to any real or tangible personal property of any
                  BPA Third Party arising directly from and to the extent of the
                  negligent act or omission of Exult Supplier, an Exult
                  Participating Affiliate or its and their respective employees,
                  officers, agents or subcontractors;

            26.1.2 a claim by a BPA Third Party arising from the death or
                  illness of or personal injury to any employee of Exult
                  Supplier or of an, Exult Participating Affiliate or to any
                  employee of their respective agents, or subcontractors or
                  arising from any damage to any real or tangible personal
                  property of any employee of Exult Supplier or of, an Exult
                  Participating Affiliate or of any employee of their respective
                  agents, or subcontractors, in each case, notwithstanding that
                  such claim arose from the negligence of an Indemnified BPA
                  Party;

            26.1.3 a claim by a third party other than a BPA Affiliate to a
                  Third Party Contract where such claim arises in connection
                  with a breach of Exult Supplier's or Exult Participating
                  Affiliate's obligations under or relating to such Third Party
                  Contract assumed by Exult Supplier or the relevant Exult
                  Participating Affiliate pursuant to obtaining consents in
                  respect of such Third Party Contract to enable Exult Supplier
                  or the relevant Exult Participating Affiliate to provide the
                  Services; and

            26.1.4 a claim by a BPA Third Party arising from and directly
                  connected with the breach of any law, rule, regulation or
                  order, where such breach arises directly from the negligent
                  act or omission of Exult Supplier, an Exult Participating
                  Affiliate or its and their respective employees, officers,
                  agents or subcontractors.

      26.2  INDEMNIFICATION BY BPA

                                       39
<PAGE>   42

            Subject to Clause 26.5, the Client shall indemnify and keep
            indemnified Exult Supplier, the Exult Participating Affiliates and
            its and their respective officers, directors, employees, agents,
            successors and assigns (each, an "Indemnified Exult Party") from and
            against any and all Losses arising in connection with this Agreement
            from any of the following:

            26.2.1 a claim by an Exult Third Party arising from the death or
                  illness of or personal injury to any Exult Third Party or from
                  any damage to any real or tangible personal property of any
                  Exult Third Party arising directly from and to the extent of
                  the negligent act or omission of the Client, a Participating
                  Affiliate or its and their respective employees, officers,
                  agents, or subcontractors;

            26.2.2 a claim by an Exult Third Party arising from the death or
                  illness of or personal injury to any employee of the Client,
                  or of a Participating Affiliate or to any employee of their
                  respective agents or subcontractors or arising from any damage
                  to any real or tangible personal property of any employee of
                  the Client or of, a Participating Affiliate or of any employee
                  of their respective agents or subcontractors, in each case,
                  notwithstanding that such claim arose from the negligence of
                  an Indemnified Exult Party;

            26.2.3 a claim by a third party other than an Exult Affiliate to an
                  Exult Third Party Contract where such claim arises in
                  connection with a breach of the Client's or Participating
                  Affiliate's obligations under or relating to such Exult Third
                  Party Contract assumed by the Client or the relevant
                  Participating Affiliate pursuant to obtaining consents in
                  respect of such Exult Third Party Contract obtained on the
                  termination or expiry of the relevant Country Agreement;

            26.2.4 a claim by an Exult Third Party arising from and directly
                  connected with the breach of any law, rule, regulation or
                  order, where such breach arises directly from the negligent
                  act or omission of the Client, a Participating Affiliate or
                  its and their respective employees; and

            26.2.5 a claim by an Exult Third Party where such Exult Third Party:

                  (i)   is an employee or former employee of the Client or of a
                        BPA Affiliate to the extent such claim relates to the
                        period such employee or former employee was employed by
                        the Client or a BPA Affiliate (except to the extent that
                        such claim is covered by the indemnity provisions set
                        forth in Schedule J of this Agreement);

                  (ii)  is a beneficiary under any Client or BPA Affiliate
                        employee related benefits plans, programmes or schemes
                        to the extent that such claim relates to such plans,
                        programmes or schemes; or

                  (iii) has a fiduciary role or responsibility in relation to
                        any the Client or BPA Affiliate's employee related
                        benefit plans, programmes or schemes to the extent such
                        claim relates to such role or responsibility,

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<PAGE>   43

                        in each case, except to the extent that such claim
                        results from the negligence of Exult Supplier, an Exult
                        Participating Affiliate, or its or their respective
                        employees, officers, agents or subcontractors.

      26.3  INDEMNIFICATION BY EXULT SUPPLIER WITH RESPECT TO INTELLECTUAL
            PROPERTY

            26.3.1 Subject to Clause 26.5, Exult Supplier shall indemnify and
                  keep indemnified the Client, its Affiliates and their
                  respective officers, directors, employees and agents, from and
                  against all reasonable costs and expenses (including the
                  amount of any damages awarded by a court of competent
                  jurisdiction) which the Client may incur as a result of
                  defending or settling any claim by a third party that the
                  Client's use or possession of any of the Exult Proprietary
                  Systems is unauthorised or infringes the Intellectual Property
                  rights of any third party.

            26.3.2 In the event of any such claim being made, the Client shall
                  notify the Exult Regional Representative as soon as
                  practicable upon becoming aware of the same and, subject to
                  being indemnified, at the request of Exult Supplier, grant
                  Exult Supplier sole conduct of the claim and provide to Exult
                  Supplier all reasonable assistance in the conduct of the
                  claim, provided that in conducting the claim Exult Supplier
                  shall minimise the disruption to the business of BPA and the
                  Participating Affiliates, including the use of the Exult
                  Supplier Intellectual Property, as the case may be.

            26.3.3 No liability shall exist under this Clause 26.3 to the extent
                  that any such claim arises solely from:

                  (i)   the use by the Client and/or the Participating
                        Affiliates of the relevant Exult Systems, Future Systems
                        or Work Product for purposes not connected with the
                        provision of the Services or services equivalent to the
                        Services in the Country in which those Services are
                        being provided or as otherwise authorised;

                  (ii)  any modification of the relevant Exult Systems, Future
                        Systems or Work Product by or on behalf of the Client
                        and/or the Participating Affiliates to which Exult
                        Supplier or the third party, as the case may be, has not
                        given its consent; or

                  (iii) use of the relevant Exult Systems, Future Systems or
                        Work Product in connection with materials or data
                        supplied by the Client.

            26.3.4 In the event that the Client's use or possession of any part
                  of the Exult Systems, the Future Systems or Work Product is
                  held to be unauthorised or to infringe any third party
                  Intellectual Property rights, then Exult Supplier shall at its
                  own expense and at the Client's option:

                                       41
<PAGE>   44

                  (i)   obtain for the Client a licence or such other right to
                        continue to use that System or Work Product or part
                        thereof; or

                  (ii)  replace or modify such part so as to avoid or rectify
                        the unauthorised use or infringement without significant
                        interruption or degradation in performance of that
                        System or the Services,

                  provided that the Client shall provide Exult Supplier with all
                  reasonable assistance (at the cost of Exult Supplier) to
                  enable Exult Supplier to so do.

      26.4  INDEMNIFICATION OF EXULT IN RELATION TO INTELLECTUAL PROPERTY

            26.4.1 Subject to Clause 26.5, the Client shall indemnify and keep
                  indemnified Exult Supplier from and against all reasonable
                  costs and expenses (including the amount of any damages
                  awarded by a court of competent jurisdiction) which Exult
                  Supplier may incur as a result of defending or settling any
                  claim by a third party that Exult Supplier's use of any of the
                  Client Systems which has been authorised by the Client is
                  unauthorised or infringes the Intellectual Property rights of
                  any third party.

            26.4.2 In the event of any such claim being made, Exult shall notify
                  the BPA Regional Representative as soon as practicable upon
                  becoming aware of the claim and, subject to being indemnified
                  at the request of the Client, grant BPA or the Client sole
                  conduct of the claim and provide to the Client all reasonable
                  assistance in the conduct of the claim.

            26.4.3 No liability shall exist under Clause 26.4 to the extent that
                  any such claim arises from:

                  (i)   the use by Exult Supplier of the relevant Client System
                        for purposes not connected with the provision of the
                        Services in the Country in which the Services are
                        provided; or

                  (ii)  any modification of the Client System by or on behalf of
                        Exult Supplier to which the Client has not given its
                        consent.

            26.4.4 In the event that Exult Supplier's use of any part of the
                  Client Systems is held to be unauthorised or to infringe any
                  Intellectual Property rights relating thereto, then the Client
                  shall at its own expense:

                  (i)   obtain for Exult Supplier a licence or such other right
                        to continue to use that System; or

                  (ii)  replace or modify such part so as to avoid or rectify
                        the unauthorised use or infringement,

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<PAGE>   45

                  provided that Exult Supplier shall provide the Client with all
                  reasonable assistance to enable the Client to so do.

      26.5  DEFENCE OF CLAIMS

            26.5.1 Each party will defend and procure the relevant Affiliate to
                  defend any claim brought or threatened against the other party
                  to the extent that such claim is or may be subject to the
                  indemnity contained in Clauses 26.1, 26.2, 26.3 and 26.4 (the
                  party providing such defence, the "Indemnifying Party" and the
                  party entitled to such defence, the "Indemnified Party"). The
                  Indemnifying Party will bear the expense of such defence and
                  pay any damages and legal fees finally awarded by a court of
                  competent jurisdiction which are attributable to such claim.

            26.5.2 The Indemnified Party shall notify the Indemnifying Party of
                  any claim under Clauses 26.1, 26.2, 26.3 and 26.4 within 30
                  days (or such shorter period as may be required to respond to
                  a third party claim) after receipt of notice. The Indemnifying
                  Party required to indemnify the Indemnified Party under this
                  Agreement shall have no obligation for any claim under this
                  Clause 26.5 to the extent that the defence of such claim is
                  prejudiced by such failure if:

                  (i)   the Indemnified Party fails to notify the Indemnifying
                        Party of such claim as provided above;

                  (ii)  the Indemnified Party fails to tender control of the
                        defence of such claim to the Indemnifying Party; or

                  (iii) the Indemnified Party fails to provide the Indemnifying
                        Party with all reasonable cooperation in the defence of
                        such claim (the cost thereof to be borne by the
                        Indemnifying Party).

            26.5.3 The Indemnifying Party shall have no obligation for any claim
                  under this Agreement if the Indemnified Party makes any
                  admission or settlement regarding such claim without the prior
                  written consent of the Indemnifying Party, which consent shall
                  not be unreasonably withheld or delayed. Notwithstanding the
                  foregoing sentence, the Indemnifying Party may settle any
                  claim involving only the payment of money by the Indemnifying
                  Party.

            26.5.4 The Indemnified Party shall have the right (but not the
                  obligation) to participate in such defence or settlement (and
                  in the case of any proposed settlement of a claim which does
                  not involve only the payment of money, the Indemnifying Party
                  shall obtain the prior written consent of the Indemnified
                  Party to such settlement, such consent not to be unreasonably
                  withheld or delayed), in which event the Indemnified Party
                  shall pay its attorneys' fees associated with such
                  participation.

            26.5.5 In conducting the defence of the claim the Indemnifying Party
                  shall liaise with

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<PAGE>   46

                  the Indemnified Party and keep the Indemnified Party informed
                  as to the progress of the action and shall take into account
                  the requirements and requests of the Indemnified Party and in
                  particular shall not make any public statement relating to the
                  action without the Indemnified Party's prior written consent
                  and shall not do anything which could potentially adversely
                  prejudice the reputation or goodwill of the Indemnified Party
                  or its Affiliates.

      26.6  SURVIVAL OF RIGHTS

            All indemnities, and exclusions and limitations of liability
            contained in this Clause 26 and elsewhere in this Agreement shall
            remain binding on the parties hereto, notwithstanding the expiry or
            termination of this Agreement.

27    INSURANCE

      Exult Supplier shall inform the Client immediately in the event that it
      becomes aware that insurance cover as required under Clause 22 of the
      Framework Agreement is not in place and in such event shall itself obtain
      the appropriate insurance to the extent that this relates to this
      Agreement.

28    RECOVERY OF DAMAGE AWARDS

      28.1  In the event that the parties cannot agree as to whether there is a
            default or as to the amount to be paid to either party in connection
            with any default by the other party under this Agreement, the matter
            shall be resolved pursuant to the Dispute Resolution Procedure in
            accordance with Clause 29.3.

      28.2  In the event that it is agreed, or determined pursuant to Clause
            28.1, that Exult Supplier is liable to pay an Award to the Client,
            the mechanism for recovering such Award shall be as follows:

            28.2.1 Exult Supplier shall first seek to recover the Award under
                  any relevant insurance policy maintained by Exult pursuant to
                  Clause 22 of the Framework Agreement (Insurance) and pay the
                  Award recovered to the Client;

            28.2.2 if the Award is not paid to the Client pursuant to Clause
                  28.2.1 within 30 days of it being agreed or determined that an
                  Award is payable, the Client (or BPA acting on its behalf)
                  shall be entitled to seek to recover the Award directly under
                  the indemnity to principal provision contained in any relevant
                  insurance policy maintained by Exult in accordance with Clause
                  22 of the Framework Agreement (Insurance).

            28.2.3 If the Award is not paid pursuant to Clause 28.2.1 or Clause
                  28.2.2, the Client shall provide Exult Supplier with [***]*
                  notice within which Exult Supplier shall

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

                                       44
<PAGE>   47

                  pay the Award to the Client.

            28.2.4 Subject to the provisions of Clause 23 of the Framework
                  Agreement (Letter of Credit), if the Award is not paid
                  pursuant to Clauses 28.2.1, 28.2.2 or 28.2.3 within the expiry
                  of the [***]* notice period in Clause 28.2.2, then BPA shall
                  have the right, but not the obligation to make a demand under
                  the Letter of Credit.

            28.2.5 Exult Supplier shall not be entitled to seek to recover under
                  any insurance policy maintained pursuant to Clause 22 of the
                  Framework Agreement (Insurance) in order to satisfy any
                  indemnity claim or obligation or to seek to recover any Award
                  made in connection with indemnity provisions other than
                  claims, obligations or Awards made in connection with Clauses
                  26.1.1 and 26.1.2.

      28.3  In respect of an Award or other indemnity claim or obligation that
            the Client is liable to pay to Exult Supplier, the Client shall not
            be entitled to seek to recover under any insurance policy maintained
            pursuant to Clause 22 of the Framework Agreement (Insurance) in
            order to satisfy any indemnity claim or obligation or to recover any
            Award made in connection with indemnity provisions other than
            claims, obligations or Awards made in connection with Clauses 26.2.1
            and 26.2.2.

29    DISPUTE RESOLUTION

      29.1  INFORMAL DISPUTE RESOLUTION

            Prior to the initiation of dispute resolution procedures pursuant to
            Clause 29.2 and 29.3, the parties shall attempt to resolve any
            Dispute informally, as follows:

            29.1.1 Upon the request of either Country Representative, in the
                  case of a Dispute which has not been resolved, or cannot be
                  resolved by the Country Representatives within [***]* that
                  Dispute shall be referred to the Regional Governance Panel.

            29.1.2 If the Regional Governance Panel is unable to resolve the
                  Dispute within [***]* after it is submitted to the Regional
                  Governance Panel, then the Dispute will be referred to the
                  Global Governance Panel. The Global Governance Panel shall use
                  its best efforts to resolve such Dispute.

            29.1.3 If the Global Governance Panel is unable to resolve the
                  Dispute within [***]* after it is submitted to the Global
                  Governance Panel (or such later time as may be agreed by the
                  Global Governance Panel), then the Dispute shall be referred
                  to the Exult Chief Executive Officer and the BPA Vice
                  President Group HR.

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

                                       45
<PAGE>   48

            29.1.4 If the BPA Vice President Group HR and the Exult Chief
                  Executive Officer have not been able to resolve the Dispute
                  within [***]* of the matter having been referred to them (or
                  such later date as they may agree), the Dispute shall be
                  referred to Expert Decision or Arbitration (as the case may
                  be) in accordance with the provisions of this Agreement.

            29.1.5 During the course of any discussions in accordance with this
                  Clause 29, all reasonable requests made by one party to the
                  other for information will be honoured in order that the
                  parties may be fully advised of each other's position. Any
                  Confidential Information disclosed will be treated by the
                  recipient in accordance with Clause 20 (Confidentiality).

            29.1.6 Unless the Agreement specifies otherwise, all Disputes shall
                  be referred to the informal Dispute Resolution Procedure and
                  thereafter to Arbitration pursuant to Clause 29.3.

            29.1.7 Only the informal Dispute Resolution Procedures set out in
                  Clause 29.1 can apply where the parties fail to agree to carry
                  out a new or Project or project or to make a substantial or
                  material change to the Agreement or any Service or any
                  provision specified in the Agreement as being an agreement to
                  agree.

      29.2  EXPERT DECISION

            29.2.1 Where a Dispute is designated in this Agreement as
                  appropriate for Expert Decision it shall be referred for
                  determination to an Expert nominated either jointly by the
                  parties, or failing agreement between them within the time
                  stated in this Agreement or, where no time is stated, within
                  10 working days, on the application of the Client or Exult
                  Supplier, to:

                  (i)   the Institute of Electrical Engineers for any issue
                        involving software, hardware, or systems;

                  (ii)  the Institute of Chartered Accountants for England and
                        Wales for any issue involving finance, accounting and
                        tax; and

                  (iii) the Institute of Personnel and Development Management
                        for any issue involving human resources polices and
                        practices that cannot be referred to an appropriate
                        Expert under Clause 29.2.1(i) and (ii).

            29.2.2 The parties agree:

                  (i)   to supply the Expert with the assistance, documents and
                        information he/she requires for the purpose of his/her
                        determination;

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*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

                                       46
<PAGE>   49

                  (ii)  that in all cases, the terms of appointment of the
                        Expert shall include a requirement on the Expert to give
                        his/her determination with 21 days or such other period
                        as may be agreed, to hold professional indemnity
                        insurance for both then and for 3 years following the
                        date of his/her determination and to establish his/her
                        own reasonable procedures to enable him to give his
                        determination; and

                  (iii) that in considering any issue relating to the KPIs the
                        Expert shall take into account the performance levels of
                        service achieved by the Client.

            29.2.3 The Expert's Decision is final and binding on the parties in
                  the absence of negligence, manifest error or bad faith. The
                  Expert acts as an expert and not an arbitrator and the
                  Expert's Decision is not a quasi-judicial procedure. Save as
                  provided elsewhere in this Agreement, each party shall bear
                  its own costs and the costs of the Expert shall be borne
                  equally between the parties.

      29.3  ARBITRATION

            29.3.1 Subject to any other terms of this Agreement, if any Dispute,
                  which is designed as a Dispute to be referred to Arbitration,
                  arising in connection with this Agreement cannot be resolved
                  in accordance with the provisions of Clause 29.1 it shall be
                  referred to arbitration at the written request of any party
                  under the Rules of the International Chamber of Commerce,
                  which rules are deemed to be incorporated by reference into
                  this Clause 29.3.

            29.3.2 The parties agree that:

                  (i)   the number of arbitrators shall be three;

                  (ii)  the place of the arbitration shall be London;

                  (iii) the language to be used in the arbitration proceedings
                        shall be English; and

                  (iv)  the ruling of the arbitrators on the Dispute shall be
                        final and binding.

30    FORCE MAJEURE

      30.1  Subject to Clause 30.2, neither party shall be liable to the other
            for any Loss of any kind whatsoever, including but not limited to
            any damages, whether directly or indirectly caused to or incurred by
            the other party to the extent such Loss arises by reason of any
            failure or delay in the performance of its obligations hereunder
            which is due to Force Majeure.

      30.2  The party claiming to be prevented or delayed in the performance of
            any of its obligations under this Agreement by reason of Force
            Majeure shall use reasonable endeavours to continue to perform its
            obligations under this Agreement without being

                                       47
<PAGE>   50

            obliged to incur any significant additional cost to bring the Force
            Majeure to a close or to find a solution by which the Agreement may
            be performed despite the continuance of the Force Majeure
            circumstances.

      30.3  If either party shall become aware of circumstances of Force Majeure
            which give rise to or which are likely to give rise to any such
            failure or delay on its part, it shall forthwith notify the other by
            the most expeditious method then available and shall inform the
            other of the period which it is estimated that such failure or delay
            may continue. If Force Majeure continues for seven days or longer
            the Global Governance Panel shall be notified by the party affected
            by such Force Majeure and requested to decide upon a course of
            action.

      30.4  It is agreed that any failure by a party to perform or any delay by
            a party in performing its obligations under this Agreement which
            results from any failure or delay in the performance of its
            obligations by any person, firm or company with which such party
            shall have entered into any contract, supply arrangement or
            sub-contract or otherwise shall be regarded as a failure or delay
            due to Force Majeure only in the event that such person, firm or
            company shall itself be prevented from or delayed in complying with
            its obligations under such contract, supply arrangement or
            sub-contract or otherwise as a result of circumstances which would
            be Force Majeure for the purposes of this Agreement.

31    ASSIGNMENT

      31.1  Exult Supplier shall not be entitled to and shall not assign, novate
            or otherwise transfer this Agreement, in whole or in part, without
            the Client's prior written consent.

      31.2  The Client shall not be entitled to assign, novate or transfer this
            Agreement or any part of it without Exult Supplier's prior written
            consent save that the Client may assign, novate or otherwise
            transfer this Agreement in whole or in part to a BPA Affiliate,
            provided that if at any time following such transfer, assignment or
            novation the relevant entity ceases to be a BPA Affiliate the Client
            shall procure that such entity shall re-transfer, re-assign or
            re-novate this Agreement, or the relevant part of it, to the Client
            or another BPA Affiliate at that time.

32    SUBCONTRACTING

      32.1  Exult Supplier may employ subcontractors which are Exult Affiliates
            and may, subject to the other provisions of this Clause 32, employ
            other subcontractors in the provision of any part of the Services.
            Subcontractors listed in Schedule M are approved for the purposes of
            Clause 32.2.

      32.2  Exult Supplier shall not employ subcontractors without the BPA
            Regional Commercial Contract Leader's prior written approval (such
            approval not to be unreasonably withheld or delayed):

                                       48
<PAGE>   51

            32.2.1 on any occasion where the value of a proposed individual
                  subcontract is in excess of [***]* per annum; or

            32.2.2 where the subcontracted work relates to a Sensitive Third
                  Party Contract.

      32.3  Exult Supplier shall promptly notify the BPA Regional Commercial
            Contract Leader if at any time the total value of the subcontracted
            work in any twelve month period would be [***]*

      32.4  Exult Supplier shall ensure that the Subcontractors are
            appropriately skilled and qualified.

      32.5  Exult Supplier shall remain liable to the Client in respect of any
            such Services provided by Subcontractors.

      32.6  Data protection and confidentiality provisions equivalent to those
            contained in this Agreement shall be included in any agreement with
            Subcontractors entered into by Exult Supplier pursuant to this
            Clause 32, provided that in respect of Subcontractors which are
            parties to Third Party Contracts which are assigned or novated to
            Exult Supplier, Exult Supplier shall use reasonable endeavours to
            comply with its obligations under this Clause relating to such
            Subcontractors and shall inform the Client where it has not been
            possible to fulfil such obligation.

      32.7  For the purposes of this Clause 32, Subcontractors shall not include
            contract staff whether hired on an individual basis or through an
            agency where Exult Supplier exercises direction and control over the
            work of such contract staff. The BPA Regional Commercial Contract
            Leader's consent is not required in relation to Exult Supplier
            hiring such contract staff.

      32.8  Exult Supplier's use in the ordinary course of business of third
            party services or products that are not dedicated solely to the
            provision of the Services and that are not material to the
            performance of the Services and which do not result in a material
            change in the way Exult Supplier conducts its business will not be
            subject to the provisions of this Clause 32. If the Client expresses
            any concern to Exult Supplier about any such third party services or
            products, Exult Supplier shall discuss such concerns with the Client
            and work in good faith to resolve the Client's concerns on a
            mutually acceptable basis.

      32.9  It is understood that no approval given under this Clause 32 shall
            generate contractual relations between the Client or any of its
            Affiliates and any Subcontractor except as expressly contemplated by
            this Clause 32.

33    PARTICIPATING AFFILIATES

      33.1  Exult Supplier acknowledges that the Client has concluded this
            Agreement for the

----------

*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

                                       49
<PAGE>   52

            benefit of the Client and the Participating Affiliates.

      33.2  At the request of the Client, Exult Supplier shall at the Client's
            expense execute all deeds or other documents required to enable any
            Loss incurred or sustained by any Participating Affiliate recovered
            pursuant to Clause 25.10 (Limitations on Participating Affiliates'
            Claims).

34    GENERAL TERMS

      34.1  PUBLICITY

            34.1.1 Except with the prior written consent of the other party each
                  party shall not and shall procure that its Affiliates shall
                  not make any press or other public announcements relating to
                  this Agreement, the Framework Agreement or any other Country
                  Agreement, or disclose any information relating to the
                  commercial or other terms of this Agreement, the Framework
                  Agreement or any other Country Agreement.

            34.1.2 It is the intention of the parties that immediately following
                  the Commencement Date, they will jointly develop and agree a
                  press release relating to their relationship under this
                  Agreement and the Framework Agreement.

      34.2  NOTICES

            Wherever under this Agreement a party is required or permitted to
            give notice to the other party, such notice shall be in writing and
            shall be delivered personally, sent by fax, (as appropriate)
            recognised express courier service or certified, registered, or
            first class mail. Any such notice shall be deemed given when
            actually received when so delivered personally, by fax or express
            courier, or if mailed, on the 5th day after its mailing, postage
            prepaid to the recipient party addressed as follows:

            In the case of the Client:

            Country Representative

            Britannic House
            1 Finsbury Square
            London
            EC2M 7BA

            BPA Regional Representative

            Britannic House
            1 Finsbury Square
            London
            EC2M 7BA

                                       50
<PAGE>   53

            In the case of Exult Supplier:

            Exult Country Representative

            4 Park Plaza
            Suite 350
            Irvine
            California 92614

            Fax:  (949) 250 8086

            with a copy (which shall not constitute effective notice) to:

            Legal Department

            4 Park Plaza
            Suite 350
            Irvine
            California 92614

            Fax: (949) 250 8086

            Any party may change its address for notices upon giving 10 days'
            prior notice of the change to the other parties in the manner
            provided in this Clause 34.2.

34.3  LIMITATION ON RECRUITING

            34.3.1 Subject as hereinafter provided in this Clause 34.3, each of
                  the Client or Exult Supplier shall not during the term of this
                  Agreement or within six months of its termination or expiry
                  employ and/or solicit directly or indirectly any employees of
                  the other party who have been involved in providing the
                  Services or are otherwise connected with this Agreement.

            34.3.2 Clause 34.3.1 will not restrict the Client or Exult Supplier
                  from employing employees of the other party:

                  (i)   who apply unsolicited in response to a general
                        advertising or other general recruitment campaign;

                  (ii)  which the party who employed the relevant employee has
                        agreed in writing may be so employed; or

                  (iii) as contemplated in Schedule J of this Agreement.

                                       51
<PAGE>   54

      34.4  WAIVER

            34.4.1 Subject to Clause 34.12 (Legal Proceedings) no delay or
                  omission by either party to exercise any right or power shall
                  impair such right or power or be construed as a waiver.

            34.4.2 A waiver by either of the parties of any covenants to be
                  performed by the other party or of any breach shall not be
                  construed to be a waiver of any succeeding breach or of any
                  other covenant.

            34.4.3 No waiver of any of the provisions of this Agreement shall be
                  effective unless it is expressly stated to be a waiver and
                  communicated to the other party in writing in accordance with
                  the provisions of Clause 34.2 (Notices).

      34.5  AMENDMENTS

            The terms and conditions of this Agreement shall not be varied or
            amended, except by a written instrument executed by or on behalf of
            each of the parties in accordance with the Change Control Management
            process.

      34.6  SEVERABILITY

            If any provision of this Agreement is held to be invalid,
            unenforceable or void, such decision shall not have the effect of
            invalidating or voiding the remainder of this Agreement, and the
            parties agree that they shall immediately commence in good faith
            negotiations to seek to remedy such invalidity, unenforceability or
            illegality.

      34.7  COSTS

            Except as expressly otherwise provided for in this Agreement, each
            party shall bear its own costs and expenses incurred in connection
            with the negotiation and preparation of this Agreement.

      34.8  ENTIRE AGREEMENT

            This Agreement shall constitute the entire agreement between the
            parties with respect to the subject matter hereof and (to the extent
            permissible by law) supersedes all prior representations, writings,
            negotiations or understandings with respect thereto provided that
            neither party is attempting to exclude any liability for fraudulent
            statements including pre-contractual misrepresentations on which the
            other party can be shown to have relied.

      34.9  CONFLICT AND INCONSISTENCIES

            34.9.1 In the event and to the extent only of any conflict between
                  the Clauses and the Schedules, the Clauses shall prevail.

                                       52
<PAGE>   55

            34.9.2 In the event of any inconsistencies between the English
                  language version of this Agreement and any contract
                  administration documents prepared in connection therewith and
                  any translation of such agreements or documents, the English
                  language version shall prevail. In the event of any
                  inconsistencies between any obligations of the parties set out
                  in this Agreement and the corresponding obligations in any
                  Framework Agreement, the corresponding obligations in this
                  Agreement shall prevail.

      34.10 SURVIVAL

            The terms and conditions of this Agreement which are expressly or by
            implication intended to survive its termination or expiry shall so
            survive and continue to bind the parties.

      34.11 COUNTERPARTS

            This Agreement may be executed in two or more counterparts or by
            fax, each of which shall be deemed to be an original, but all of
            which together shall constitute one agreement binding on all
            parties, notwithstanding that all parties are not signatories to the
            original or the same counterpart or fax copy.

      34.12 LEGAL PROCEEDINGS

            Any legal proceedings in relation to this Agreement must be
            commenced by the relevant party within 2 years of the termination or
            expiry of this Agreement.

      34.13 EQUITABLE REMEDIES

            The parties agree that damages shall be the only remedy available in
            respect of each parties' liability arising under this Agreement
            provided that the parties shall be free to seek equitable remedies
            (including injunctive relief) in respect of breaches of
            confidentiality and matters relating to the infringement of
            Intellectual Property Rights.

      34.14 INDEPENDENT CONTRACTOR

            In providing Services to the Client under this Agreement, Exult
            Supplier is acting only as an independent contractor.
            Notwithstanding any provision of this Agreement to the contrary,
            this Agreement establishes and shall only be construed as
            establishing a contract between unrelated business entities for the
            provision and purchase of certain services and does not and shall
            not be deemed to create a partnership, joint venture, agency (except
            as expressly provided in this Agreement) or any other type of joint
            relationship.

      34.15 RESPONSIBILITY FOR EMPLOYEES

            Employees shall be employees of Exult Supplier or the relevant Exult
            Participating Affiliates as appropriate and under no circumstances
            other than as provided in

                                       53
<PAGE>   56

            Schedule J (Employee Transfer Arrangements) are Employees to be
            considered employees of the Client or any BPA Affiliate. Exult
            Supplier or the relevant Exult Participating Affiliate shall have
            the sole responsibility for supervision and control of the Employees
            and for payment of their entire compensation, including salary,
            Withholding Taxes and social security taxes, workers compensation,
            employee and disability benefits and the like and shall be
            responsible for all employer obligations under all applicable laws.

      34.16 RESTRICTIVE TRADE PRACTICES

            Notwithstanding any other provision of this Agreement, no provision
            of this Agreement which is of such a nature as to make this
            Agreement liable to registration under the Restrictive Trade
            Practices Act 1976 shall take effect until the day after that on
            which particulars thereof have been duly furnished to the Director
            General of Fair Trading pursuant to the said Act. For the purposes
            of this Clause 34.16, the expression "this Agreement" shall include
            any agreement forming part of the same arrangement.

      34.17 GOVERNING LAW

            This Agreement shall be governed and construed in accordance with
            the laws of England and Wales.

                                       54
<PAGE>   57

In witness whereof this Agreement has been executed the day and year first
written above.

SIGNED BY
         ---------------------------------

for and on behalf of the Client

in the presence of:

------------------------------------------

SIGNED BY
         ---------------------------------

for and on behalf of Exult Supplier

in the presence of:

------------------------------------------

                                       55
<PAGE>   58

                               INDEX TO SCHEDULES

Schedule A               Scope of Services (indicative)

Schedule B               Service Levels (indicative)

Schedule C               Charges and Invoicing

Schedule D               Third Party Contracts

Schedule E               Assets

Schedule F               Systems

Schedule G               Part I Country Transition Plan
                         Part II Validation Exercise

Schedule H               Projects/Projects

Schedule I               Part I Key Employees
                         Part II BPA Key Employees

Schedule J               Employee Transfer Arrangements

Schedule L               Change Control Management

Schedule M               Approved Exult Sub-contractors

Schedule O               BPA Business Policies and Controls

Schedule P               Global Governance Arrangements

Schedule Q               Data Protection

Schedule R               BPA Participating Affiliates

Schedule T               Process Line Population

Schedule U               Escrow Agreement
Schedule Z               Definitions

                                       56
<PAGE>   59

                                   DEFINITIONS

1     DEFINITIONS

      "ACTIVE SERVICED EMPLOYEE" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "ADDITIONAL AMOUNT" has the meaning ascribed to it in Clause 11.2.5(iii)
      (Withholding Taxes);

      "ADDITIONAL RESOURCE CHARGES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "AFFECTED PROCESS" has the meaning ascribed to it in Clause 15 (Suspension
      of a Process);

      "AFFILIATE" means in relation to Client a Client Affiliate and in relation
      to Exult Supplier an Exult Affiliate;

      "AGREEMENT" means the Clauses of and Schedules to this Agreement or any
      revised version agreed between the parties in accordance with the terms of
      this Agreement;

      "ANNUAL WORK UNITS" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "ARBITRATOR" or "ARBITRATION" has the meaning ascribed to it in Clause
      29.3 (Dispute Resolution);

      "AUDITOR" has the meaning ascribed to it in Clause 12.2 (Audit);

      "AWARD" means the amount awarded to a party by an Arbitrator pursuant to
      Clause 29.3 (Dispute Resolution);

      "BASE CHARGE" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "BASELINE" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "BPA AFFILIATE" means any company which is from time to time directly or
      indirectly controlled by BPA and for this purpose:

      (i)   a company is directly controlled by another company beneficially
            owning shares carrying the majority of votes at a general meeting of
            shareholders (or its equivalent) of the first mentioned company;

      (ii)  a particular company is indirectly controlled by a company if a
            series of companies can be specified, beginning with that company
            and ending with the particular company, so related that each company
            in the series is directly controlled by one or more of the companies
            earlier in the series; and

                                       57
<PAGE>   60

      (iii) a company does not include any joint venture whether incorporated or
            unincorporated.

      "BPA COUNTRY REPRESENTATIVE" means any individual appointed by BPA
      pursuant to the Agreement to be a Country Representative in respect of
      this Agreement;

      "BPA IT POLICY" means the document, describing the policies to be adopted
      by the Exult and the Exult Affiliates in relation to the use of Systems in
      connection with the provision of the Services, set out in Schedule O, Part
      1 (BPA Policies and Controls);

      "BPA KEY EMPLOYEES" means the BPA personnel identified by name and
      position in Part II of Schedule I to this Agreement (Employees).

      "BPA REGIONAL REPRESENTATIVE" means an individual appointed by Client
      pursuant to the Framework Agreement;

      "BPA RESPONSIBILITIES" means those actions described in Schedule A which
      need to be performed by the Client in order for Exult Supplier to be able
      to provide the Services;

      "BPA THIRD PARTY" means a third party other than BPA, a BPA Affiliate and
      its and their respective agents, subcontractors, officers, directors and
      employers;

      "CHANGE" means a change to this Agreement or the Framework Agreement
      agreed in accordance with the Change Control Management process;

      "CHANGE OF CONTROL" shall be deemed to have occurred in relation to any
      company ("THE COMPANY") if any Relevant Entity, together with any Relevant
      Entity Affiliates:

      (i)   becomes interested (and, for the avoidance of doubt, was not
            previously so interested), directly or indirectly, in more than 50
            per cent of the shares of the Company or of the voting rights
            attached thereto, including through an initial public offering of
            more than 50 per cent of the share capital of the Company; or

      (ii)  acquires the right to appoint or remove a majority of the board of
            directors of the Company

      references to a Relevant Entity being "interested" in shares shall mean
      interested in those shares for the purposes of Part VI of the Companies
      Act 1985.

      for the purposes of this definition only "RELEVANT ENTITY AFFILIATE"
      means, in relation to any Relevant Entity, any other which is in Control
      of, is Controlled by or is under common Control with such Relevant Entity,
      "CONTROL" of a person shall mean:

      (i)   the right, whether direct or indirect, to vote 50 per cent or more
            of the securities having the power to elect directors of such
            person; or

      (ii)  the power, whether direct or indirect, to direct the management or
            policies of such person.

                                       58
<PAGE>   61

      "CHANGE CONTROL MANAGEMENT" means the procedure by which changes may be
      made to the Agreement pursuant to Clause 9 (Change Control Management
      Process) and as further set out in Schedule L (Change Control Management);

      "CHANGE REQUEST" means a request for a Change made in accordance with the
      Change Control Management process;

      "CHARGES" means the charges payable by the Client in respect of the
      Services calculated in accordance with Schedule C (Charges and Invoicing);

      "CLIENT ASSETS" means the goods and other assets which are owned or used
      by BPA, a BPA Affiliate or the Client solely to provide the services
      equivalent to the Services immediately before the Commencement Date,
      including, but not limited to, Client Systems and Third Party Systems and
      facilities whether or not the subject of Third Party Contracts and as
      identified in Schedule E (Assets), in each case which are required to be
      used by Exult Supplier to provide the Services;

      "CLIENT INFORMATION" means the information provided by the Client which
      comes into the possession of Exult Supplier or the Exult Affiliates or
      their subcontractors pursuant to this Agreement, or created under or
      arising out of data and records of the Client, BPA or BPA Affiliates
      pursuant to this Agreement;"CLIENT INTELLECTUAL PROPERTY" has the meaning
      ascribed to it in Clause 19.1 (Intellectual Property Rights);

      "CLIENT PREMISES" means any premises of Client Affiliates in the United
      Kingdom which the Client or Client Affiliates use to provide services
      equivalent to the Services immediately prior to the applicable Country
      Commencement Date;

      "CLIENT SERVICE CENTRE" means each of the remote service centres to be
      established by Exult Supplier;

      "CLIENT SYSTEMS" means Systems (or part thereof) in which the Intellectual
      Property is owned by either Client or Client Affiliates and to be used in
      whole or in part in the provision of the Services as identified in this
      Agreement;

      "COMMENCEMENT DATE" means the date of execution of this Agreement by both
      of the parties to this Agreement;

      "CONFIDENTIAL INFORMATION" means all information obtained from the other
      party which by its nature should be treated as confidential information or
      is marked as such which may come into its possession or into the
      possession of its employees, agents or subcontractors as a result of or in
      connection with this Agreement and any and all information which may be
      derived from such information;

      "CONTRACT MINIMUM(s)" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "CONTRACT MINIMUM YEAR" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

                                       59
<PAGE>   62

      "CONTRACT TRANSFER PLAN" means the plan to be developed and agreed by the
      Exult Supplier and the Client relating to the Transfer of a Third Party
      Contract to Exult Supplier or the assumption by Exult Supplier of an
      administration role in relation to a Third Party Contract;

      "CONTROLS" means those business practices (including computer security
      provisions, procedures to protect Confidential Information and procedures
      to ensure compliance with obligations to third parties in connection with
      Exult Supplier's provision of the Services hereunder), controls, Client
      policies, quality standards and human resource, financial and accounting
      controls necessary for the provision and receipt of the Services in
      accordance with this Agreement including:

      (i)   the Client Business Standards and Policy Document;

      (ii)  the Client Policy on the Business Conduct and Code of Business
            Ethics;

      (iii) the Client Disaster Recovery Plan; and

      (iv)  the BPA IT Policy.

      which have been provided or will be provided from time to time to Exult
      Supplier in writing and as listed in Schedule O (BPA Policies and
      Controls);

      "CORPORATE OVERHEAD" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "COUNTRIES" means the Countries in which Client requires Exult Supplier to
      procure the provision of services such as the Services pursuant to the
      Framework Agreement and "COUNTRY" means any one of them;

      "COUNTRY AGREEMENT" means an agreement, substantially in the form set out
      in Schedule N of the Framework Agreement, except as varied by or as
      necessary to accommodate the relevant applicable laws of each Country or
      as agreed by Client and Exult, to be entered into pursuant to the
      Framework Agreement by a Participating Affiliate and Exult Participating
      Affiliate in relation to the provision of Services to that Participating
      Affiliate and any other Client Affiliates and/or Affiliates specified
      therein;

      "COUNTRY REPRESENTATIVES" means the representatives appointed by each of
      the Client and Exult Supplier pursuant to, and having the responsibilities
      referred to in Clause 22 (Contract and Service Management) and "COUNTRY
      REPRESENTATIVE" means any one of them;

      "COUNTRY TRANSITION PLAN" means the plan for the assumption of the
      provision of the Service by the Exult Supplier set out in Schedule G
      (Transition Plan);

      "DECREASES" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "DEFAULT" means any material breach, or series of related or unrelated
      persistent breaches which when taken together constitute a material breach
      of its material obligations under this Agreement by either party;

      "DEVELOPED SYSTEMS" has the meaning ascribed in Clause 19.8.1
      (Intellectual Property Rights);

                                       60
<PAGE>   63

      "DISPUTE" means any dispute, controversy or claim arising under this
      Agreement ;

      "DISPUTE RESOLUTION PROCEDURE" means the procedure which the parties agree
      should be used to resolve Disputes as set out in Clause 29 (Dispute
      Resolution);

      "DUE DILIGENCE COSTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "DUE DILIGENCE EXERCISE" means the exercise carried out in relation to
      each Country in accordance with Clause 4 (Due Diligence) of the Framework
      Agreement which includes the production of the Due Diligence Reports;

      "EARLY TERMINATION PAYMENT" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      Exult "EMBEDDED SERVICES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "EMPLOYEE" means any employee of Exult Supplier employed from time to time
      wholly or mainly for the purposes of performing Exult Supplier's
      obligations under this Agreement;

      "EMU COMPLIANCE" means that all financial and accounting software, screen
      layouts and hardware, conform with the applicable conversion and rounding
      requirements set out in the European Council Regulation 1103/97 and with
      the use of the euro as a dual and single currency but only to the extent
      necessary to meet the business requirements of Client and Participating
      Affiliates and where Exult Supplier has been given reasonable notice of
      such business requirements;

      "ESCROW AGREEMENT" means the agreement substantially in the form of that
      contained in Schedule U (Escrow Agreement);

      "EUROPE" means countries presently forming the European Union (Austria,
      Belgium, Denmark, Finland, Continental France (including Corsica),
      Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal,
      Spain, Sweden and the United Kingdom) together with those territories or
      countries presently known as Albania, Andorra, The Azores, Belorussia,
      Bosnia, Bulgaria, The Canary Islands, Ceuta, The Channel Islands, Croatia,
      Cyprus, The Czech Republic, Estonia, Gibraltar, Hungary, Iceland, Isle of
      Man, Latvia, Liechtenstein, Lithuania, Macedonia, Maderia, Malta, Melilla,
      Moldavia, Monaco, Norway, Poland, Romania, the Russian Federation to the
      west of the Urals, San Marino, The Slovak Republic, Slovenia, Switzerland,
      Turkey, Ukraine, Vatican City and The Yugoslav Republic including such
      other countries as may be notified to Exult Supplier in writing from time
      to time;

      "EXISTING IT DOMAIN" means the IT infrastructure and systems architecture
      existing at the Commencement Date;

      "EXPERT'S DECISION" means the decision of the Expert pursuant to the
      procedure described in Clause 29.2 (Dispute Resolution);

      "EXPERT" has the meaning ascribed to it in Clause 29.2 (Dispute
      Resolution);

                                       61
<PAGE>   64

      "EXPIRY DATE" means the end of the Initial Period unless and until no
      notice to terminate is given within the time limit specified in Clause
      14.4 (Termination on Notice after the Initial Period) at which time the
      Expiry Date shall mean the Framework Expiry Date;

      "EXULT ACTUAL COST" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "EXULT AFFILIATE" means any company which is for the time being directly
      or indirectly controlled by Exult Supplier and for this purpose:

      (i)   a company is directly controlled by another company beneficially
            owning shares carrying the majority of votes at a general meeting of
            shareholders (or its equivalent) of the first mentioned company; and

      (ii)  a particular company is indirectly controlled by a company if a
            series of companies can be specified, beginning with that company
            and ending with the particular company, so related that each company
            in the series is directly controlled by one or more of the companies
            earlier in the series;

      "EXULT ASSETS" means the goods and other assets which are owned by Exult
      Supplier, Exult or an Exult Affiliate and acquired and used solely to
      provide the Services immediately before the termination or expiry of this
      Agreement, including Systems owned by Exult Supplier but excluding any
      assets licensed or leased to Exult Supplier, Exult or Exult Affiliate by
      way of a Third Party Contract;

      "EXULT PROPRIETARY SYSTEMS" means Exult's Systems in which the
      Intellectual Property is owned by Exult or Exult Supplier;

      "EXULT REGIONAL REPRESENTATIVES" means the individuals appointed by Exult
      Supplier pursuant to, the Framework Agreement;

      "EXULT SUPPLIER DISASTER RECOVERY PLAN means the plan to be agreed between
      the parties which sets out the procedures to be adopted by Exult Supplier
      and the Exult Participating Affiliates in the event that any Systems used
      in the provision of the Services, or any data relating to the Services, is
      damaged or becomes unavailable for any reason;

      "EXULT SUPPLIER INTELLECTUAL PROPERTY" has the meaning ascribed to it in
      Clause 19.2 (Intellectual Property Rights);

      "EXULT SYSTEMS" means Systems used in the provision of the Services in
      which Exult or Exult Supplier owns the Intellectual Property or has been
      granted a licence to use the Intellectual Property, excluding Future
      Systems and Client Systems;

      "EXULT THIRD PARTY" means a third party other than Exult, an Exult
      Affiliate and its and their respective agents, subcontractors, officers,
      directors and employees;

      "EXULT THIRD PARTY CONTRACT" means any contracts, including subcontracts
      and licences, but excluding contracts relating to employment, entered into
      by, assigned to or novated to Exult,

                                       62
<PAGE>   65

      Exult Supplier or an Exult Supplier Participating Affiliate the benefit of
      which relates to, or which are used in whole or in part for, providing the
      Services;

      "FAILED READINESS TEST" means a failure to complete all material elements
      of a Readiness Test.

      "FORCE MAJEURE" means any cause affecting the performance of the
      obligations under this Agreement by a party arising from acts, events,
      omissions, happenings or non-happenings beyond its reasonable control
      including (but without limiting the generality thereof) governmental
      regulations arising after the Commencement Date, civil and/or political
      unrest, fire, flood, or any disaster or an industrial dispute (other than
      those relating to Exult's employees) but shall not include lack of funds
      or events caused by the party seeking to rely on the Force Majeure event
      or by any third party employed or engaged by the party seeking to rely on
      the Force Majeure event (except where and to the extent that such third
      party is also affected by a Force Majeure event) and provided that in
      determining what is in the reasonable control of Exult Supplier, full
      account shall be taken of the existence of the Exult Supplier Disaster
      Recovery Plan;

      "FULL SERVICE DATE" means 00.01 a.m. on the date (which is the end of the
      Transition Period) on which Exult Supplier is required to provide all of
      the Services to the Client pursuant to the Country Transition Plan.

      "FUTURE SYSTEMS" means Systems created by Exult Supplier or its
      Affiliates, or which Exult Supplier or its Affiliates procure to be
      created, in fulfilling obligations under this Agreement, during the term
      of this Agreement and provided to the Client or used in the provision of
      the Services;

      "FRAMEWORK COMMENCEMENT DATE" means the date defined as Commencement Date
      in the Framework Agreement;

      "FRAMEWORK EXPIRY DATE" means the date 7 years from the *Framework
      Commencement Date or in the event the Framework Agreement is extended by
      agreement between the parties, the date which is then stated as being the
      Expiry Date of the Framework Agreement;

      "GENERAL WINDING UP PLAN" means the plan for co-ordinating the orderly
      assumption of the provisions of the Services by the Successor Operator to
      be produced pursuant to the Framework Agreement;

      "GLOBAL GOVERNANCE PANEL" means the body to be established in accordance
      with the Framework Agreement;

      "GOOD INDUSTRY PRACTICE" means in relation to any undertaking and any
      circumstances, the exercise of the degree of skill, care, prudence and
      foresight which would be expected from a reasonably skilled and
      experienced person engaged in the same type of undertaking under the same
      or similar circumstances;

      "GUARANTEED MINIMUM SAVINGS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

                                       63
<PAGE>   66

      "GUARANTEED MINIMUM SAVINGS DATE" has the meaning ascribed to it in
      Schedule C (Charges and Invoicing);

      "HR IT SERVICES" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "INCREASES" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "INDEMNIFIED PARTY" has the meaning ascribed to it in Clause 26.5.1
      (Defence of Claims);

      "INDEMNIFYING PARTY" has the meaning ascribed to it in Clause 26.5.1
      (Defence of Claims);

      "INDEPENDENT BUSINESS" means any business unit within a Country designated
      by Client executive committee from time to time to operate at arm's length
      because (i) it is pending decision regarding a possible disposal of the
      business unit; or (ii) the business unit operates under conditions
      materially distinct from those applying to the Services as evidenced by
      non participation in all or some of the other Client main stream support
      services in that Country;

      "IN-SITU PROCESS TAKE ON DATE" means 00:01AM on the day on which Exult
      Supplier assumes responsibility for a Process in-situ;

      "INITIAL BASELINE" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "INITIAL BASE CHARGES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "INITIAL PERIOD" means the period of 5 years from the Commencement Date;

      "INITIAL RESOURCE VOLUMES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "INTELLECTUAL PROPERTY" means patents, trade marks, service marks,
      copyrights, topography rights, rights to extract information from
      databases, design rights, trade secrets and rights of confidence and all
      rights or forms of protection of a similar nature or having equivalent or
      similar effect to any of them which may subsist anywhere in the world,
      whether or not any of them are registered and including applications for
      registration of any of them;

      "INTERNAL CONTROLS" means such controls as would be reasonably required in
      accordance to Good Industry Practice;

      "KEY EMPLOYEES" means those Employees to be identified pursuant to Section
      2, Schedule I (Employees) to this Agreement;

      "KEY INCIDENT" means an incident (whether or not a KPI failure) which
      would have an impact either real or perceived on the operational
      performance, finances or reputation of Client or the Client Affiliates or
      Exult's or the Exult Affiliates' performance, finances or reputation;

      "KPI CREDIT" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "KPI FAILURE" means any failure by the Exult Supplier to achieve a KPI;

                                       64
<PAGE>   67

      "KPI FAILURE PERIOD" means the period of time during which there has been
      a KPI Failure;

      "KPIs" means the key performance indicators set out in the Service Levels
      in Schedule B (Service Levels) and "KPI" means any one of them;

      "% OF KPI POOL" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "KPI PER EVENT CREDIT" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "LEVERAGED OPERATIONS" means the result of Exult Supplier's transformation
      of the Services to Exult Supplier's Service Delivery Model intended to
      improve the quality of HR services provided to the Client and achieve the
      Guaranteed Minimum Savings.

      "LEVERAGED PROCESS TAKE ON DATE" means 00:01AM local time on the day on
      which Exult Supplier assumes responsibility for a Process in Leveraged
      Operations;

      "LOSSES" means all losses, liabilities, costs (including reasonable legal
      costs), charges, expenses, actions, procedures, claims, demands and
      damages (including the amount of damages awarded by an arbitrator pursuant
      to Clause 29.3) (Dispute Resolution);

      "MATERIALS" means all materials, including without limitation, magnetic
      tapes, documents, designs, drawings, manuals, specifications, flowcharts,
      and all stationery and other consumables as are, at the applicable Country
      Commencement Date, in use by Client, the Client or their Affiliates for
      the provision of the services equivalent to the Services to the Client;

      "NON-TRANSFERRABLE THIRD PARTY CONTRACT" means a Third Party Contract
      other than a Transferable Third Party Contract;

      "NORTH AMERICA" means United States of America, Canada, and Trinidad and
      Tobago;

      "OPERATIONAL CHANGE" means a change to any Process which affects the
      procedures, scheduled operations activities, output and/or functioning of
      the Service Delivery Model, but which is not determined to be a Project,
      and does not require an adjustment to the Agreement;

      "PARTICIPATING AFFILIATES" means the Client Affiliates, in addition to the
      Client, which will receive the Services from the Exult Supplier
      Participating Affiliates under this Agreement and "Participating
      Affiliate" mean any one of them;

      "PASS THROUGH COSTS" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "PROCESS" means one of the 17 processes identified in Section II of
      Schedule A (Scope of Services);

      "PROCESS TAKE ON DATE" means 00.01am local time on the day on which Exult
      Supplier assume responsibility for the delivery of the applicable Process
      pursuant to the Country Transition Plan.

                                       65
<PAGE>   68

      "PROJECT" means a discrete piece of work which is not a Service, is not
      included in the Baseline, is limited in duration, has specific
      deliverables, has identifiable start and end dates, is agreed through the
      Change Control Management process, and is subject to an Process Charge as
      defined in Schedule C;

      "PROPOSED CHANGE" means a change requested through a Change Request,
      pending approval;

      "QUALITY CONTROL DOCUMENT" means the summary document to be prepared by
      Exult Supplier in accordance with Clause 3.2.8 (Controls) which sets out
      the basis on which Exult Supplier will apply the Controls to the provision
      of the Services;

      "READINESS TEST" means the test agreed between the parties to establish
      the readiness of both the Client and Exult Supplier to transition a
      Process to Exult Supplier as described in Sections 7 and 8 of Schedule G
      (Transition Plan).

      "REDUCED RESOURCE CHARGES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "REGION" shall mean each of North America, Europe and the Rest of the
      World;

      "REGIONAL REPRESENTATIVES" means the BPA Regional Representative and the
      Exult Regional Representative;]

      "RELEVANT ENTITY" means a person who in the reasonable opinion of Client
      either:

      (i)   is a competitor of the Client, Client or a Participating Affiliate
            primarily engaged in the business of distribution and production of
            oil and petrochemicals;

      (ii)  whose (i) financial substance and (ii) credit rating are weaker in
            any material respect than those of the Company; or

      (iii) may, through its control of the Company, have any adverse effect on
            the reputation of Client or any member of the BP Group;

      "RESOURCE UNITS" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "RESOURCE VOLUMES" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "REST OF THE WORLD" means [countries in which Client or the Client
      Affiliates have operations other than Europe and North America;

      "RETURN ON COSTS" or "R.O.C." has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "SALES TAXES" means any federal, national, state, local, sales, use,
      excise, utility, gross receipts, value added taxes, other similar
      tax-related charges and surcharges levied by any authorised tax authority,
      agency or government department;

                                       66
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      "SENSITIVE SERVICES" means those services in the nature of the Services
      which are considered by the Client, Client or Client Affiliates to be of a
      sensitive nature in that they represent a significant risk to the
      reputation or ongoing business of the Client, Client or Client Affiliates
      or if the nature of the services are such that they could, in the
      Client's, Client's or Client Affiliate's view, potentially expose the
      Client, Client or Client Affiliate to particular legal liability,
      including those relating to administration benefit plans subject to the US
      Employee Retirement Income Security Act 1974 as amended and are retained
      and provided internally by the Client, Client or any Client Affiliates;

      "SENSITIVE THIRD PARTY CONTRACTS" means those Third Party Contracts and
      Exult Supplier Third Party Contracts which are considered by the Client to
      be of a sensitive nature in that they represent a significant risk to the
      reputation or ongoing business of the Client, Client or the Participating
      Affiliates, or if the nature of the services provided under the contracts
      are such that they could, in the Client's view, potentially expose the
      Client, Client or the Participating Affiliate to particular liability;

      "SERVICE CREDIT" means an amount payable by Exult Supplier to the Client
      in respect of a KPI Failure;;

      "SERVICE DELIVERY DESCRIPTION" means the documentation to be prepared by
      Exult Supplier and/or Exult Supplier in accordance with Clause 16.5
      (Winding Up Assistance);

      "SERVICE DELIVERY MODEL" means the method by which the Services, or in the
      case of Client, the services equivalent to the Services, are delivered.

      "SERVICE LEVEL" means the level to which the Services are to be provided
      to the Client as set out in Schedule B (Service Levels);

      "SERVICE PERFORMANCE REPORTS" means the reports to be produced by the
      Exult Supplier Country Representative in accordance with Clause 22.3
      (Service Performance Reports);

      "SERVICED EMPLOYEE" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "SERVICES" means the human resource management and related services
      processes described in Schedule A (Scope of Services) as may be amended
      from time to time in accordance with the Change Control Management
      process.;

      "STANDARD RATES" means the rate to be charged by Exult Supplier to the
      Client for the provision of Projects as determined in accordance with
      Schedule C (Charges and Invoicing);

      "SUBCONTRACTOR" means any subcontractor of Exult Supplier engaged from
      time to time in accordance with Clause 32 (Subcontracting) for the
      purposes of performing any part of Exult Supplier's obligations under this
      Agreement;

      "SUCCESSOR OPERATOR" means the entity (which may include Client or any
      Client Affiliates) succeeding Exult Supplier in the provision or operation
      of all or any of the Services;

                                       67
<PAGE>   70

      "SYSTEMS" means computer programs, databases, the tangible media on which
      they are recorded, and their supporting documentation, including input and
      output format, program listings, narrative descriptions, source code,
      object code, algorithms, logic and development tools, operating
      instructions and user manuals;

      "TAXES" means all federal, state, local or foreign income tax, duty,
      charge, and any penalty or interest thereon and any of the costs and
      charges whatsoever assessed or imposed by any competent legal or fiscal
      authority in relation thereto, including Withholding Tax, but excluding
      value added or other similar sales or use taxes;

      "TERM VESTED ANNUITANTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "THIRD PARTY CONTRACTS" means any contracts, including licences, but
      excluding contracts relating to employment, entered into by Client, or any
      Client Affiliates the benefit of which relates to, or which are used in
      whole or in part for providing services equivalent to the Services
      immediately prior to the Commencement Date as identified in Schedule D
      (Third Party Contracts);

      "THIRD PARTY HR CONTRACT" means a Third Party Contract pursuant to which a
      third party provides the Client with services equivalent to the Services;

      "THIRD PARTY SYSTEMS" means any Systems in which the Intellectual Property
      is owned by a third party which Client, or any Client Affiliate has been
      granted a licence to use and which are required to be used by Exult
      Supplier to provide the Services as identified in Schedule F (Systems);

      "TOTAL LABOUR RELATED COSTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "TRANSFER" and "TRANSFERRED" in respect to a Third Party Contract or
      Sensitive Third Party Contract refers to the transfer of such contract by
      assignment or novation as well as to, upon termination or expiry of such
      Third Party Contract, the taking over by Exult Supplier of the services
      provided thereunder as Services under the relevant Country Agreement;

      "TRANSFER/TRANSFORMATION COSTS" has the meaning ascribed to it in Schedule
      C (Charges and Invoicing);

      "TRANSFERABLE THIRD PARTY CONTRACTS" means Third Party Contracts which are
      identified during the Due Diligence Exercise or the Validation Exercise or
      thereafter as being capable of being either terminated or assigned to
      Exult Supplier at short notice and without incurring any penalty;
      "VALIDATION EXERCISE" means the exercise to be carried out in accordance
      with Part 2 of Schedule G (Transition Plan);

      "TRANSITION PERIOD" means the period between the Commencement Date and the
      Full Service Date;

                                       68
<PAGE>   71

      "TRANSITION SCHEDULE" means the time line for the transition of all
      Processes for a Country to Exult Supplier (in-situ and/or Leveraged
      Operations) as defined in Section 9 of Schedule G (Transition Plan).

      "TRIGGER EVENT" means an event which will enable Client to obtain delivery
      of the relevant source code materials under the terms of the Escrow
      Agreement;

      "UNDERLYING TECHNOLOGY" means the Exult Supplier IT Domain dedicated to
      supporting the provision of the Services.

      "VALIDATION EXERCISE" means the exercise for each applicable Country
      consisting of the validation of the Baseline, volumetrics, resource
      requirements, costs, Services, Third Party Contracts and Service Levels,
      conducted within 60 days following the Country Commencement Date;

      "WINDING UP ASSISTANCE" means the assistance to be given by Exult Supplier
      to the Client as contained in a Winding Up Plan;

      "WINDING UP ASSISTANCE COSTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "WINDING UP PLAN" means the winding up plan to be developed in accordance
      with the provisions of Clause 16 (Winding Up Assistance) to provide for
      the orderly transitioning of the Services to the Successor Operator on
      termination or expiry of the Agreement; and

      "WITHHOLDING TAXES" means any Taxes required to be withheld or deducted by
      the competent legal or fiscal authorities in the Country of the tax
      residence of the Client or any sum payable by the Client to Exult Supplier
      for the Charges under this Agreement.

      "WORK PRODUCT" means any works, including documents or reports whether or
      not in electronic form produced for delivery to the Client as part of the
      Services and/or fulfilling the obligations of Exult Supplier under this
      Agreement including the Service Delivery Description but excluding Future
      Systems and the Exult Supplier Systems.

      "YEAR 2000 COMPLIANT" means that all software, systems and hardware comply
      with the British Standards Institute requirements set out in DISC PD
      2000-1 "A Definition of Year 2000 Conformity Requirements".

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE A

                                SCOPE OF SERVICES

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                                TABLE OF CONTENTS

<TABLE>
<S>     <C>                                                                                 <C>
1       INTRODUCTION.........................................................................1

2       EXULT SERVICES.......................................................................1

        A      Training......................................................................1

        B      Organisation Development......................................................2

        C      HR Strategy...................................................................2

        D      Labour Relations..............................................................2

        E      Expatriate Relocation and Administration......................................3

        F      HR Information Services  ("HRIS") (Employee Records)..........................3

        G      Benefits......................................................................3

        H      Compensation..................................................................4

        I      Employee Relations............................................................4

        J      Compliance....................................................................4

        K      Vendor Administration.........................................................5

        L      Payroll.......................................................................5

        M      Employee Development..........................................................5

        N      Resourcing/Recruiting.........................................................6

        O      Severance.....................................................................6

        P      Performance Management........................................................6

        Q      Domestic Relocation Administration............................................7

        R      HR Information Technology ("HRIT")............................................7
</TABLE>

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                                   SCHEDULE A

                                SCOPE OF SERVICES

1       INTRODUCTION

        This Section describes certain duties, obligations and responsibilities
        of Exult and of BPA in performing the Services.

        Except where specifically set out in the applicable Country Transition
        Plan, from the Commencement Date, Exult shall provide each process
        included in the Services [***]*.

        For the purposes of this Schedule, Exult shall mean Exult Supplier where
        appropriate; BPA shall mean the Client where appropriate.

2       EXULT SERVICES

        Exult and BPA will perform the services as defined in this Schedule A.
        For responsibilities where there is no quantification of the service to
        be provided, Exult and BPA will provide the function [***]*. Schedule T
        identifies the BPA population, by Process, that shall receive the
        Services identified in this Schedule.

        The detailed scope is to be agreed before the applicable Process Take On
        Date. Exult shall assume responsibility for each of the Processes set
        out in this Schedule on the applicable Process Take On Date. For the
        table included in each of the sections below, the following legend
        applies:

<TABLE>
<CAPTION>
                                   Table Legend
                                   ------------
<S>                           <C>
                       X      Performs Responsibility

                       A             Approves
</TABLE>

        The parties recognise that there are third party agreements yet to be
        evaluated that may be identified as Sensitive Third Party Agreements.
        The current representation of process activities and responsibilities in
        Schedule C of this Agreement reflects the intention of the parties in
        the absence of Sensitive Third Party Agreements. Specific adjustment to
        the responsibilities of BPA and Exult in any Process area affected by
        Sensitive Third Party Agreements and/or Sensitive Services will be made
        prior to the Process Take On Date to address the legal and operational
        risks associated with the provision of Services by Exult, BPA and the
        third parties associated with the above, for the period of time these
        remain sensitive.

        A      TRAINING

               Training as a process includes training needs assessment,
               course/materials development, logistics co-ordination, conduct of
               training and training leader selection, training effectiveness
               assessment and post training follow-up. Delivery of training
               materials includes traditional classroom, self-study,
               computer-aided training and third

--------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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               party training delivery mechanisms.

               BPA shall develop training strategies and policies, develop and
               deliver training programs based on needs analyses and assess the
               cost/benefit of training programs. Exult shall administer course
               schedules, registration, confirmations and training materials.
               Exult shall also administer attendee evaluations of training
               programs and tuition reimbursement.

                                     [***]*

        B      ORGANISATION DEVELOPMENT

               Organisation development focuses on organisation design and
               ensuring organisation effectiveness. These activities include
               business and new venture organisation consulting, managing
               organisational improvement efforts and overseeing organisation
               consulting supplied by third parties. Assessment of existing and
               proposed organisation models and reorganisations will also be
               major activities in the area

               BPA shall define its organisational strategy and organisation
               changes. Exult's role is limited to providing data, support,
               analysis and projections about the integration or effect of a
               given divestiture, acquisition or major organisational change.

                                     [***]*

        C      HR STRATEGY

               HR strategy develops the long-term HR strategy for BPA and
               ensures the linkages to organisational goals and business
               objectives. In addition, HR strategy directs the development of
               the HR function and maintains ties to outside entities thereby
               introducing new HR concepts into BPA

               BPA shall define HR strategy for BPA. Exult shall provide
               guidance and support to BPA in completing this task.

                                     [***]*

        D      LABOUR RELATIONS

               Labour relations promotes/maintains effective relationships
               between BPA and its employees. Relationship management, for
               example, with any BPA works councils, trade unions, collective
               bargaining units, employee forums and all BPA employees includes
               negotiations, problem/issue management, and interfacing with
               regulatory entities on behalf of BPA

               BPA shall provide the direct interface to any of its works
               councils, trade unions, collective bargaining units, employee
               forums and to all BPA employees. Exult shall provide support and
               data to BPA to facilitate this interface.

--------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                                     [***]*

        E      EXPATRIATE RELOCATION AND ADMINISTRATION

               Expatriate relocation and administration establishes expatriate
               policies, manages the special needs of the expatriate population,
               and assesses the many expatriate related problems/issues. Other
               responsibilities include tax activities, spouse and dependent
               programs, relocation assistance, and salary equalisation.
               Repatriation of employees is also in the scope of this function.

               BPA shall define all policies relating to expatriate relocation
               and administration strategy and policy as well as handle any
               second and final level of problem, exception and issues
               resolution. Exult shall provide administration and implementation
               of BPA's strategy and policy, as well as handle first level of
               problem, exceptions and issues resolution.

                                     [***]*

        F      HR INFORMATION SERVICES  ("HRIS") (EMPLOYEE RECORDS)

               HR information services (employee records) responsibilities
               include all activities necessary to capture, track, modify and
               report employee related electronic and physical data. HRIS data
               includes data on active employees, inactive employees such as
               terminated, term vested, deceased, and annuitants, and
               appropriate non-employee populations.

               BPA shall interpret HRIS policies and legal data requirements,
               define data protection and registration requirements, and
               maintain physical employee records in accordance with legal
               requirements. Exult shall provide HR data maintenance and
               reporting functions, administer employee HRIS data, manage HR
               data integrity, and maintain physical employee records received
               at the Client Service Centres. Exult shall also provide customer
               service for HR inquiries and problem reporting.

                                     [***]*

        G      BENEFITS

               Benefits includes benefits strategy development, benefits plan
               design and administration, and communications of benefit programs
               to BPA employees. The function determines the appropriate
               competitive level and mix of benefits for BPA, including health
               and welfare plans, defined contribution plans, and defined
               benefit plans.

               BPA shall define its benefits strategy and policy. Exult shall be
               responsible for the execution and delivery of BPA benefits
               policies and strategy. in conjunction with approved third party
               providers, where appropriate.

--------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                                     [***]*

        H      COMPENSATION

               Compensation is the development of compensation plans and
               strategies for BPA. The function ensures and administers the
               various compensation programs that range from basic pay,
               executive compensation, variable pay programs and other
               business-needs based pay schemes. Additionally, the function
               determines the appropriate competitive level and mix of base pay,
               short-term incentives and long term incentives.

               BPA shall define compensation strategies, policies and programs.
               Exult shall provide compensation and program administration.

                                     [***]*

        I      EMPLOYEE RELATIONS

               Employee relations performs activities needed to keep a
               productive and committed workforce in place. Assuring a healthy
               work environment includes activities such as goal setting,
               diversity programs, employee complaint resolution, employee
               coaching/counselling and communicating workplace issues to
               interested groups of employees.

               BPA shall develop overall policies affecting employees and their
               work environment. Exult shall provide data and support on BPA's
               business and work environment.

                                     [***]*

        J      COMPLIANCE

               Compliance is the management of BPA's legal requirements and
               internal business policies across all HR processes.

               BPA is responsible for overall compliance with laws, regulations
               and company policies. Exult shall provide data to support BPA's
               compliance activities. Exult shall facilitate training and
               distribute communications concerning policy and legal compliance
               to employees.

                                     [***]*

        K      VENDOR ADMINISTRATION

               Vendor administration is the process by which third party
               providers of HR or other related services to BPA are administered
               by Exult to ensure acceptable quality and price. Vendor

--------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
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               selection, performance monitoring, service negotiation and vendor
               certification are all critical efforts. The administration of
               third party costs and allocation of these costs to the
               appropriate business entities are also included here.

               BPA shall develop its third party strategy guidelines. Exult
               shall perform the responsibilities as indicated in the table
               below for Exult's third party suppliers or for third party
               suppliers managed by Exult on behalf of BPA. As part of its
               responsibilities Exult shall support BPA in performing vendor
               assessments, renegotiating vendor contracts, streamlining,
               consolidating and eliminating vendors and assisting BPA in
               developing its overall vendor strategy. For the avoidance of
               doubt, banking relationships do not fall under vendor
               administration.

                                     [***]*

        L      PAYROLL

               Payroll processes include the collection of time and attendance
               data, management of employee earning and deductions, calculation
               of gross and net pay, and processing employee payments.
               Additionally, the payroll function will compute and file payroll
               related taxes, manage mandated deductions and perform the
               accounting transactions necessary to accumulate labour expenses
               at the detailed level including all general ledger interfaces.

               BPA shall define pay delivery policies and standards. Exult shall
               administer the payroll process including payroll transaction
               processing, employee payment and statutory reporting.

                                     [***]*

        M      EMPLOYEE DEVELOPMENT

               Employee development identifies employee development needs and
               ensures that these development needs are planned with the
               employee and the supervisor. Development tool construction,
               managing the execution of development, tracking employee
               development plans, and succession planning are all included.

               BPA shall define employee development policy and strategy and
               shall interface directly with employees on their individual
               development plans. Exult shall support BPA in the design and
               delivery of employee development programs, identify best
               practices, and track, monitor and administer these programs.

                                     [***]*

        N      RESOURCING/RECRUITING

               Resourcing/recruiting includes setting resourcing strategy,
               conducting workforce planning and performing the hiring process,
               which includes candidate pool solicitation,

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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               assessment, negotiation and orientation activities. Vendor
               administration, logistics and assessment of resourcing strategies
               are also included.

               BPA shall develop resourcing/recruiting related policies, conduct
               workforce planning, refine employee selection criteria, and
               assess and select candidates. Exult shall track open
               requisitions, manage candidate pools, develop candidate lists and
               maintain and administer job posting systems.

                                     [***]*

        O      SEVERANCE

               Severance responsibilities include development of successful
               programs/policies to transition employees from BPA, policy
               definition, program development, impact modelling and program
               administration, selection of third party vendors for
               outplacement, and managing the cost of severance programs.

               BPA shall establish the need for severance programs, select
               targeted employees and perform severance logistics planning and
               execution. Exult shall administer severance activities,
               outplacement activities and severance follow-ups.

                                     [***]*

        P      PERFORMANCE MANAGEMENT

               Performance management sets performance goal structures for BPA
               and develops the tools needed to assess employee/group
               performance against these goals. Management of the performance
               review process and reporting on the process outcomes are also
               responsibilities.

               BPA shall develop overall employee performance guidelines and
               policies. BPA shall also determine individual employee
               performance expectations and manage the performance contract
               process. Exult shall provide data and reporting on the scheduling
               and tracking of performance reviews and external trend analysis
               on performance management.

                                     [***]*

        Q      DOMESTIC RELOCATION ADMINISTRATION

               Domestic relocation administration oversees the work involved in
               moving employees from one geographical location to another.
               Policy development, cost tracking, employee education and
               communication, third party administration and issue resolution
               all reside in this area.

               BPA shall determine and monitor the effectiveness of BPA's
               domestic relocation policy. Exult shall provide administration
               and implementation of BPA's domestic relocation policy

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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               including administration of third party providers performing the
               services.

                                     [***]*

        R      HR INFORMATION TECHNOLOGY ("HRIT")

               "BPA IT Domain" shall mean the data processing infrastructure,
               servers, data communications equipment, local area networks,
               desktop equipment and support, common office environment, and
               wide area network facilities operated and maintained by BPA
               and/or operated and maintained by third parties under Third Party
               Contracts managed by BPA.

               Exult IT Domain" shall mean the CSC infrastructure, data
               processing infrastructure, servers, data communications
               equipment, local area networks, desktop equipment and support,
               common office environment, and wide area network facilities
               (including the link between the Exult IT Domain and the BPA IT
               Domain), operated and maintained by Exult and/or operated and
               maintained by third parties under Third Party Contracts
               administered by Exult.

               HRIT responsibilities include technical infrastructure management
               associated with the systems that process employee data. Also
               included are system design, access/reporting tool development and
               HRIT strategy development.

               BPA shall develop and communicate business/functional HRIT
               requirements, provide timely acceptance testing of application
               changes, and define HR disaster recovery requirements and HR
               security requirements. BPA shall also implement, manage, operate
               and provide disaster recovery for the non-HRIS technical
               infrastructure. Exult shall develop, implement and maintain HRIS
               applications software, manage the Client Service Centre technical
               infrastructure and develop/execute the disaster recovery plan for
               the Exult IT Domain.

                                     [***]*

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       7
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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE B

                                 SERVICE LEVELS

<PAGE>   82

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       INTRODUCTION.........................................................................1

2       PRINCIPLES GOVERNING SERVICE LEVELS..................................................1

3       PROCESS..............................................................................1

4       SERVICE CREDITS......................................................................4
</TABLE>

                                       i
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                                   SCHEDULE B

                                 SERVICE LEVELS

1       INTRODUCTION

        This Schedule defines the principles and parameters governing the
        Service Levels which shall be measured. This Schedule also describes how
        these Service Levels shall be established.

        There are two types of Service Levels that shall be defined, measured
        and reported for each Country Agreement:

        1.1     Key Performance Indicators ("KPIs"):

                (i)     KPI Surveys - these measure the satisfaction of BPA
                        employees and management with the Services that are
                        provided by Exult ;

                (ii)    KPI Service Levels - Service Levels that must be met to
                        avoid a significant financial or Service impact to BPA;

        1.2     Reporting Service Levels ("RSLs") - these measure Exult's
                performance of the Services using a range of quantitative and
                qualitative Service Levels.

                Each Country Transition Plan shall define the process by which
                the Services shall be transitioned from the BPA Service Delivery
                Model to the Exult Service Delivery Model. The impact of the
                transition to the Leveraged Operations shall be assessed and any
                changes to Service Levels, including KPIs, shall be agreed in
                accordance with Schedule L, Change Management.

                The process for initially establishing these Service is
                described in Section 3, Process.

2       PRINCIPLES GOVERNING SERVICE LEVELS

        Principles governing Service Levels are documented in the Framework
        Agreement, Schedule B, Service Levels.

3       PROCESS

        Following the Commencement Date of each Country Agreement and before the
        Process Take On Date, the parties shall determine and agree the Service
        Levels that shall be included in Schedule B, Service Levels, of the
        Country Agreement. In addition, the appropriate measurement tools and
        reporting process for each Service Level shall be identified.

        The timeframe to determine the Service Levels, the measurement tools and
        the reporting process shall be documented in the applicable Country
        Transition Plan.

        3.1     KPI Surveys

                3.1.1   An agreed upon Service Level metric shall be determined
                        and implemented in accordance with the Country
                        Transition Plan.

                3.1.2   Surveys shall then be conducted and measured against the
                        KPI Survey metric and reported in accordance with the
                        Service Performance Report obligation under the Country
                        Agreement.

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                3.1.3   [***]*

                                     [***]*

        3.2     KPI Service Levels

                3.2.1   With respect to the KPI Service Levels for Payroll and
                        HRIT, as identified in each applicable Country
                        Agreement, the parties shall agree on the applicable KPI
                        Service Level metric prior to the Process Take On Date.
                        Exult shall report on its performance of the Services in
                        accordance with such KPI Service Level thereafter.

                3.2.2   With respect to the remaining KPI Service Levels, the
                        parties shall agree on the applicable provisional KPI
                        Service Level metric prior to the Process Take On Date.
                        Exult shall measure and report its performance of the
                        Services in accordance with such provisional KPI Service
                        Levels for an agreed period of time, [***]* in order to
                        determine the appropriate KPI Service Level metric.
                        After such period, the parties shall agree on the
                        applicable KPI Service Level metric and Exult shall
                        report on its performance of the services in accordance
                        with such Service Level thereafter.

                3.2.3   KPI Service Level Table

                        KPI Process Weighting for KPI Service Levels shall be
                        determined by the Client and identified within the
                        Country Agreement. [***]* Each KPI [***]* shall be
                        assigned a value of [***]*

                                     [***]*

                To the extent that a KPI Service Level is not achieved due to
                any non-performance of or any other defect in any systems,
                hardware or other technical infrastructure, other than those
                systems, hardware or other technical infrastructure supplied or
                controlled by Exult under this Agreement, Exult Supplier shall
                have no liability for such failure to achieve the KPI Service
                Levels.

        3.4     Reporting Service Levels

                The following table of RSLs is illustrative of those that will
                be adopted in each Country. The intention is to adopt a limited
                number of meaningful RSLs to reflect key aspects of each
                Process. The parties recognise that the illustrative RSLs set
                out below will need to be amended by agreement before the
                Process Take On Date for each Process to reflect the greater
                understanding of each Process that will be developed during the
                Validation Exercise (and on an ongoing basis through the life of
                the Agreement as the Service Delivery Model is enhanced).

                The parties agree that the RSLs should wherever practicable and
                appropriate be based on (i) information that is currently
                reported on at the Process Take On Date; or (ii) information
                which can b generated from the normal operation of the Service
                Delivery

----------

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                Model and Systems without the need for extra development or
                modification to the Systems or Service Delivery Model. Any
                proposals for additional RSLs beyond the numerical limits set
                out above or for RSLs which do not fit into the category set out
                in the paragraph below shall be subject to Change Control
                Management and the Parties recognise that an appropriate
                equitable adjustment may be necessary to implement such RSLs. As
                noted in Section 3.4 below, the parties shall review Service
                Level metrics and shall determine and agree, through the Change
                Control Management process, revised Service Level metrics to
                reflect the benefits of Leveraged Operations. Agreed changes to
                RSLs resulting from this review will be implemented at Exult
                Supplier's expense.

                The number of RSLs shall me limited to a [***]* for each Country
                and wherever practicable and appropriate RSLs shall be
                standardised for like Processes in each Country. Although it is
                recognised that because requirements will vary between Countries
                and that there will sometimes be a need for different RSLs to be
                applied on a Country by Country basis, the intention is that the
                total number of active RSLs shall be no greater that 50 on a
                global basis at any one time.

                3.4.1   Once the measurement tools and the reporting process
                        have been determined, the RSLs shall be measured and
                        reported on an ongoing basis.

----------

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                3.4.2   [***]*

                                     [***]*

        3.5     Annual Service Levels Review

                3.5.1   [***]* Processes being transformed to Leveraged
                        Operations, the Regional Governance Panel shall review
                        Service Level metrics and shall determine and agree,
                        through the Change Control Management process, revised
                        Service Level metrics to reflect the benefits of
                        Leveraged Operations.

                3.5.2   These Service Levels shall be reviewed and revised,
                        through the Change Control Management process on an
                        annual basis thereafter.

4       SERVICE CREDITS

        4.1     KPI Surveys and KPI Service Levels shall be subject to Service
                Credits as set out in Schedule C.

        4.2     Provisional KPI Service Levels and RSLs shall not be subject to
                Service Credits.

        4.3     A failure by the Exult Participating Affiliate to meet a KPI set
                forth in the applicable Country Agreement shall entitle the BPA
                Participating Affiliate to at its option (1) recover a service
                credit as set forth in Schedule C and/or (2) seek any other
                remedy set forth in the applicable Country Agreement.

----------

* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                            UNITED KINGDOM AGREEMENT

                                   SCHEDULE C

                              CHARGES AND INVOICING

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                                TABLE OF CONTENTS

<TABLE>

<S>                                                                                         <C>
1       INTRODUCTION.........................................................................1

2       DEFINITIONS..........................................................................1

3       OVERVIEW.............................................................................3

4       CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE....................8

5       CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS........................9

6       TRANSITION/TRANSFORMATION COSTS.....................................................14

7       CLIENT SERVICE CENTRE COSTS (CSC)...................................................15

8       AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS............15

9       CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT.....................15

10      IT INVESTMENTS......................................................................15

11      GAIN SHARING........................................................................16

12      CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH...............19

13      THIRD PARTY REVENUE.................................................................19

14      INVOICING...........................................................................19

15      TRANSFER OF ASSETS..................................................................20

16      CONTRACT MINIMUMS...................................................................20

17      INFLATION...........................................................................22

18      EARLY TERMINATION PAYMENT...........................................................22

</TABLE>

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                                   SCHEDULE C

                              CHARGES AND INVOICING

1       INTRODUCTION

        This Schedule describes the methodology for determining the charges to
        be paid by BPA to Exult for the performance by Exult of its obligations
        under this Agreement as well as the associated processes for invoicing
        BPA for such charges.

2       DEFINITIONS

        Any capitalised terms that are not defined in this Schedule shall have
        the meanings assigned to them in the Agreement. The following terms
        shall have the meanings set out below:

        "ACTIVE SERVICED EMPLOYEE" shall mean any Serviced Employee who is
        currently employed during the period when the Services are measured.

        "ADDITIONAL RESOURCE CHARGES" or "ARCs" shall mean the incremental
        charges payable by BPA, in addition to the Base Charge for resource
        usage that exceeds the Resource Volumes.

        "ANNUAL WORK UNITS" represents the annual total IT Work Units performed
        by Work Type.

        "BPA" shall mean BPA or the Client where appropriate

        "BASE CHARGE" shall mean Exult's annual charge divided by 12 and
        invoiced monthly for the period commencing [***]* from the Baseline
        Validation and recalculated [***]*.

        "BASELINE" shall mean the adjusted Initial Baseline as determined by
        Baseline Validation.

        "BASELINE GUARANTEE" means the minimum Initial Baseline and Baseline
        related to each Process taken on by Exult prior to the Guaranteed
        Minimum Savings Date as set out in Section 4.1. The Baseline
        Guarantee is [***]*.

        "BASELINE VALIDATION" shall mean validation of the Initial Baseline
        to be completed by [***]*.

        "BENEFITS" shall mean those benefits set out in Schedule A.

        "CENTRE OF EXCELLENCE COSTS OR COE COSTS" shall mean the actual costs
        related to the organisation within Exult identified as such which
        include the Exult subject matter experts and support staff. Functions
        staff will perform shall include:

        (i)    Supporting complex inquiries and problem resolutions on calls to
               the Client Service Centre; or

        (ii)   Assisting with the management of third party vendors in defining
               service levels and monitoring performance; or

        (iii)  Assisting in the implementation of policy modifications and
               changes that come from BPA ; or

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      (iv)  Defining the continuous improvement and best practice trends per
            Process that are requirements of the Country Agreement

      "CHANGE REQUEST CHARGES" shall mean the charges relating to the
      implementation of Changes authorised by BPA in accordance with Schedule L.

      "CLIENT HR COSTS" shall mean the Total Labour Related Costs required by
      BPA to provide the Embedded Services and HR services [***]*.

      "CONTRACT MINIMUMS" shall mean the minimum monthly payments by BPA to
      Exult as referenced in Clause 23 of the Country Agreement and in
      accordance with this Schedule C.

      "CONTRACT MINIMUM YEAR" means each period of 12 months following the
      Guaranteed Minimum Savings Date.

      "CORPORATE OVERHEAD" shall mean Exult's general and administration costs.

      "DECREASES" means the items set out in Section 3.4.2.

      "DUE DILIGENCE COSTS" shall mean the costs incurred by Exult in accordance
      with Clause 4.6 of the Framework Agreement in carrying out the Due
      Diligence Exercise in the applicable Country.

      "EMBEDDED SERVICES" shall mean those HR functions to be retained or
      retained as the case may be by BPA.

      "EXULT" shall mean Exult, the Exult Participating Affiliate or the Exult
      Supplier where appropriate

      "EXULT ACTUAL COST" shall mean the sum of [***]*.

      "GUARANTEED MINIMUM SAVINGS" shall mean the reduction to the Category A
      costs included in the Baseline calculated in accordance with Section 5.1.1
      and Table C-5.1.1.

      "GUARANTEED MINIMUM SAVINGS DATE" shall mean [***]*.

      "HR IT SERVICES" shall mean the costs for information technology services
      (as defined in Schedule A)

      "INCREASES" means the items listed in Section 3.4.2.

      "INITIAL BASELINE" shall mean [***]*.

      "INITIAL BASE CHARGES" shall mean the monthly charges calculated in
      accordance with Section 4.1 for [***]*.

      "INITIAL RESOURCE VOLUMES" shall mean, with respect to the applicable
      Country, the initial estimated amount of resources utilised by BPA (such
      as the number of training classes or domestic relocations) and/or the
      number of Active Serviced Employees supported by BPA in the 12 month
      period prior to the Country Commencement Date.

      "KPI CREDIT" means the percentage subtracted from the applicable Exult
      gain share portion.

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      "% OF KPI POOL" means the percentage used of the maximum Service Credits
      per year.

      "KPI PER EVENT CREDIT " means the percentage deducted for each missed
      Service Level from the % of KPI Pool for a specific KPI.

      "PASS THROUGH COSTS" shall mean those costs identified in the Country
      Agreement [***]* including the cost of [***]* BPA charge-ins including
      those relating to [***]*.

      "REDUCED RESOURCE CHARGES" or "RRCs" shall mean the incremental credits
      payable to BPA for resource usage that is lower than the Resource Volumes.

      "RESOURCE UNITS" shall mean the units of measurement for the amount of
      Resource Volumes used within each Process.

      "RESOURCE VOLUMES" shall mean, with respect to the applicable Country, the
      estimated amount of resources utilised by BPA (such as the number of
      training courses, the number of attendees at training courses or domestic
      relocations) and/or the number of Active Serviced Employees required by
      BPA, annually from the Guaranteed Minimum Savings through the term of the
      Country Agreement.

      "RETURN ON COSTS" or "ROC" shall mean Exult's portion of gain share from
      providing Services in a Country divided by the Exult Actual Cost for
      [***]*

      "SERVICED EMPLOYEE" shall mean any BPA employee, former employee, or
      contractor that is supported by the Services.

      "TOTAL LABOUR RELATED COSTS" shall mean the costs incurred by BPA in
      relation to HR employees or individual contractors including salaries and
      wages, payroll benefits and BPA employee taxes, contractors fees, pension,
      travel expenses, training, meetings and entertainment, office space and
      utilities, office expenses supplies and dues, desktop and communication
      services, relocation and expatriate expenses. Pension costs are only
      included to the extent that BPA is at the relevant Process Take On Date
      making contributions to the employees' pension plans.

      "TRANSFER/TRANSFORMATION COSTS" shall mean the costs set out in Section 6.

      "WINDING UP ASSISTANCE COSTS" shall mean the following costs associated
      with the transfer of the Services upon termination of the Country
      Agreement to BPA or a third party:

        [***]*

3       OVERVIEW

        3.1    PRINCIPLES

               The main principles underlying the charging mechanism are as
      follows:

               3.1.1  Subject to Sections 5.1.3 (ARCs/RRCs), 17 (Inflation) and
                      agreed Changes, Exult's charges shall not:

                      [***]*

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Exchange Commission.

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               3.1.2  Exult's charges shall be based upon BPA's [***]* as
                      appropriate, as described in Sections 4.1 and 5 of this
                      Schedule C.

               3.1.3  The Exult Actual Cost in any year following the Guaranteed
                      Minimum Savings Date [***]* subject to the following
                      adjustments:

                      (i)    ARCs/RRCs (see Section 5.1.3)

                      (ii)   Inflation (see Section 17)

                      (iii)  Charges for agreed Changes (see Section 5.1.9 and
                             Schedule L)

                      (iv)   Project Charges (see Section 5.1.9)

               3.1.4  The Exult Actual Cost shall not [***]*.

               3.1.5  [***]*

               3.1.6  During the [***]* the parties will work together to ensure
                      that all in-scope BPA employee costs are identified so
                      that the Initial Base Charges calculated in accordance
                      with Sections 4 and 5, are [***]*

               3.1.7  From the Guaranteed Minimum Savings Date, and subject to
                      agreed Changes, Force Majeure events, BPA performing its
                      responsibilities under the applicable Country Agreement
                      and the specific Process being taken on prior to the
                      Guaranteed Minimum Savings Date.Exult shall provide
                      Guaranteed Minimum Savings on the [***]* costs with
                      respect to those Processes which have been taken on by the
                      Guaranteed Minimum Savings Date and for subsequent
                      Processes when taken on.

               3.1.8  It is Exult's intention to try to reduce the cost of
                      Third Party Contracts transferred to Exult [***]*

        3.2    CATEGORIES OF COST

               The charging mechanisms will be based on cost
               categories related to the Services. [***]*

               [***]* BPA shall receive Guaranteed Minimum Savings, shown in
               Table C-5.1.1, from Exult on the [***]* costs to be determined
               as part of Baseline Validation.

        3.3    COUNTRY DUE DILIGENCE EXERCISE

               The Initial Baseline will be determined during the Country Due
               Diligence Exercise prior to signature of the relevant Country
               Agreement. [***]* For Countries apart from the U.S. and U.K.,
               Country Due Diligence Exercises shall determine whether the
               Guaranteed Minimum Savings and Exult's Return can be achieved.
               [***]* The impact of any Withholding Taxes shall also be included
               in Exult's Return as set out in Clause 2.10 of the Framework
               Agreement.

        3.4    ESTABLISHING BASELINE COSTS

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Exchange Commission.

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               3.4.1  Client HR Costs

                      During the [***]*, BPA shall establish its total Client HR
                      Costs including HR IT Services. For Countries other than
                      the U.S. and U.K, the Client HR Costs shall be established
                      by BPA during each Due Diligence Exercise. The Client HR
                      Costs will be used to determine the actual [***]* cost
                      savings realised by BPA as the result of the Process being
                      taken on by Exult. [***]*, BPA will establish the numbers
                      of HR staff and designate each staff member with the
                      following categories:

                      o      In-Scope employees.

                      o      Embedded Services HR staff.

                      o      Staff associated with the merger and harmonisation
                             of BP and Amoco.

                       o     Staff whose status is still to be determined.

                       o     Other staff associated with identified projects

                      In order to establish the Total Labour Related Costs no HR
                      personnel can be removed by BPA from the Client HR Cost
                      without first being designated within one of the above
                      five categories. Any dispute relating to the
                      classification of HR personnel shall be determined by an
                      Expert in accordance with Clause 24.2 of the Framework
                      Agreement (Dispute Resolution Procedure).

                      [***]*

                      For Countries other than the US and UK, the Client HR Cost
                      shall be established during the Country Due Diligence
                      Exercise and each member of staff designated within the
                      above four categories.

               3.4.2  Adjustments to Client HR Costs

                      Once the Client HR Costs are established, BPA shall put in
                      place financial controls and tracking mechanisms to allow
                      BPA to track costs and for Exult to verify such costs on a
                      monthly basis. The Client HR Costs shall be adjusted to
                      take into account "Increases" or "Decreases" as set out
                      below:

                      A      Increases

                             Increases in costs shall include the following
                             activities:

                             o      An increase in compensation or other Total
                                    Labour Related Costs.

                             o      Temporary staff required to replace staff
                                    included as Client HR Costs.

                             o      Replacement (either temporary or
                                    full-time) staff to fill vacant positions
                                    for HR personnel initially included as
                                    Client HR Costs

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                             o      who leave BPA (or take a non-HR job within
                                    BPA) and who do not transfer to Exult prior
                                    to the applicable Process Take On Date.

                             o      Additional HR resources to handle expansions
                                    and/or changes to BPA's business
                                    requirements and or activities.

                             o      Anticipated adjustments agreed by parties.

                      B      Decreases

                             Decreases in costs shall include decreases not
                             caused by Exult taking on the Services:

                             o      Savings in providing Embedded Services
                                    resulting from non-Exult activities such as
                                    using one HR advisor across more than one
                                    business unit where two or more advisors
                                    were used previously.

                             o      Savings as a result of a reduction in
                                    services provided by Embedded Services staff
                                    such as the elimination of Organisational
                                    Developmental services at a particular
                                    business unit.

                             o      Continuous improvement in the way Embedded
                                    Services are provided such as the
                                    restructuring of functions to consolidate
                                    staff.

                             o      Divestitures.

                             o      Replacement of Embedded Services staff with
                                    less expensive staff.

                             o      Savings related to the harmonisation and
                                    merger of BP and Amoco. Such savings
                                    include, but are not limited to, for
                                    example, the transition to a single payroll
                                    system for the merged company in the
                                    Country.

                             In the event of a dispute arising out of the
                             classification of a Decrease in cost as not having
                             been caused by Exult taking on the Services, the
                             matter shall be referred to an Expert pursuant to
                             Clause 24.2 of the Framework Agreement (Dispute
                             Resolution Procedure). Unless the parties agree
                             otherwise, all cost Decreases not classified as
                             Decreases not caused by Exult taking on the
                             Services shall form part of the [***]* and [***]*
                             cost savings realised by BPA as the result of Exult
                             taking on the Process.

                             The remaining Client HR Costs [***]* shall be
                             considered to be the cost of providing Embedded
                             Services.

               3.4.3  Baseline Validation

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                      Baseline Validation will commence once the final Process
                      Take On Date has occurred and prior to [***]* to establish
                      the actual Baseline to be used for the remaining term of
                      the Country Agreement. Baseline Validation will establish
                      the Baseline and resultant Base Charge to be applied
                      following the Guaranteed Minimum Savings Date.

                      The Baseline Validation shall cover those items included
                      in the Due Diligence Exercise as well as other costs or
                      items the are identified subsequent to the Due Diligence
                      Exercise. Baseline Validation shall also include
                      validation of the remaining Client HR Costs including the
                      merger and harmonisation costs associated with BP and
                      Amoco. Exult shall have the option to carry out an audit
                      at its own cost on the Client HR Costs established during
                      Baseline Validation. Any disagreements about the findings
                      of this audit may be referred to an Expert pursuant to
                      Clause 24.2 of the Framework Agreement (Dispute Resolution
                      Procedure).

               3.4.4  [***]* Cost Validation

                      (i)    Principles relating to costs

                             The principles underlying the Exult Actual Cost
                             for [***]*

                             (a)    Exult will use technology to assist it in
                                    providing the Guaranteed Minimum Savings

                             (b)    Exult intends to automate relevant
                                    transactional processes and allow BPA
                                    employee access through the implementation
                                    of internet-enabled HR support by using
                                    Client Service Centres (including the
                                    integration of HR transactional processing
                                    support), knowledge and case management,
                                    workflow and data warehousing technology;

                             (c)    Exult's use of technology will continue to
                                    evolve as opportunities to use technology
                                    effectively are identified during the term
                                    of the Country Agreement;

                             (d)    Exult shall not unreasonably be prevented
                                    from using technological innovations;

                             (e)    as a result of Section (a) to (e) above,
                                    [***]*

               3.4.5  [***]* Charges

                      [***]*

               3.4.6  [***]* Validation

                      The [***]* costs for BPA (which are based upon the budget
                      provided by BPA) and Exult's budgeted [***]* costs shall
                      be validated as part of the Baseline Validation. To the
                      extent that the merger and harmonisation of BP and Amoco
                      has not been completed by the completion date for the
                      Baseline Validation an estimate for the anticipated impact
                      of any remaining merger and harmonisation activity will be

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                      agreed and included in the Baseline Validation and such
                      estimate will be subject to further validation on the
                      completion of the merger and harmonisation activity. Both
                      parties shall make reasonable efforts to validate these
                      actual and budgeted costs. This shall include, where
                      possible, the parties comparing individual cost items on a
                      like-for-like basis. BPA's [***]* costs will need to be
                      adjusted to match the changes in technology used by Exult
                      to deliver the Services in order to achieve this
                      like-for-like comparison.

                      If the parties disagree with this comparison of [***]*
                      costs, the matter shall be referred to an Expert pursuant
                      to Clause 24.2 of the Framework Agreement (Dispute
                      Resolution Procedure).

               3.4.7  Resource Volumes

                      Prior to the Process Take On Date the Resource Volumes for
                      the relevant process shall also be established.

               3.4.8  [***]* Costs

                      [***]* Costs shall also be validated as part of the
                      Baseline Validation. The [***]* Costs shall go through a
                      review process to establish an agreed cost projection from
                      the third month following the Country Commencement Date
                      until the end of month fourteen. [***]* Costs shall be
                      tracked by Exult and reconciled with BPA [***]* month
                      following the Country Commencement Date.

4       CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE

        Prior to the Guaranteed Minimum Savings Date and following the first
        Process Take On Date, charges from Exult shall be based on the Initial
        Base Charges.

        4.1    CALCULATION OF THE INITIAL BASE CHARGES

               Prior to the signature of each Country Agreement, Exult shall
               provide the Baseline Guarantee for each Process. BPA shall pay to
               Exult following each Process Take On Date the Initial Base
               Charges which shall be an amount equal to the [***]*

               [***]*

               During Baseline Validation, the parties will reconcile the
               amounts invoiced in relation to each Process and the actual
               [***]* and [***]* cost savings realised by BPA relating to that
               Process being taken on by Exult. If such actual costs are found
               to be:

               (i)    greater than the amounts invoiced by Exult, Exult shall
                      submit an invoice for the difference (actual [***]* and
                      [***]* cost savings less the invoiced amount) .

               (ii)   less than the amounts invoiced by Exult, but greater than
                      the Baseline Guarantee, Exult shall issue BPA a credit on
                      the following month's invoice for the difference (invoiced
                      amount less the actual [***]* and [***]* cost savings).

               (iii)  less than the amount invoiced by Exult and the Baseline
                      Guarantee, Exult shall issue BPA a credit on the following
                      month's invoice for an amount equal to the

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                     difference between the invoice amount and the Baseline
                     Guarantee.

                                   TABLE C-4.1

                      BASELINE GUARANTEE FOR THE US AND UK

                                     IN USD

                                     [***]*

        Where the parties agree, the Baseline Guarantee for each Process may
        be changed to reflect actual cost so long as the aggregate of all
        Processes within the Baseline Guarantee for the U.S. and U.K. is
        equal to the [***]*

        If a Process is taken on prior to the completion of the Client HR Costs,
        the Initial Base Charges shall be equal to the Baseline Guarantee and
        reconciled at the end of the year for applicable costs exceeding the
        Baseline Guarantee.

        If a Process Take On Date is extended for more than 30 days, the parties
        shall establish a panel with equal number of members from each party to
        meet over a period of 30 days in order to decide the cause for such
        delay. [***]*

        Where the parties cannot agree which party caused a particular Process
        Take On Date to be delayed, a payment or credit can still be agreed by
        the panel although either or both parties may reserve the right to
        review the cause for any such delays during Baseline Validation and to
        refer any such disputes to the Informal Dispute Resolution Procedure
        pursuant to Clause 24.1 of the Framework Agreement, and if the parties
        are still unable to resolve such dispute, the matter shall be referred
        to an Arbitrator pursuant to Clause 24.3 of the Framework Agreement.

5       CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS

        From the Guaranteed Minimum Savings Date until the termination or expiry
        of the Country Agreement, BPA shall pay to Exult the greater of the
        Baseline Guarantee and the Baseline (both of which shall be subject to
        Guaranteed Minimum Savings). The Baseline Guarantee and Baseline charges
        shall be subject to Contract Minimums in each Country.

        [***]*

        BPA's actual usage/counts of the Resource Volumes shall be measured and
        reported by Exult [***]*, Exult shall calculate and apply the ARC/RRC
        adjustments, Service Credits and gain sharing adjustments.

        5.1    GUARANTEED MINIMUM SAVINGS CALCULATION

               5.1.1  The Guaranteed Minimum Savings shall apply to the [***]*
                      charges in the Baseline in accordance with Table C-5.1.1.
                      The Guaranteed Minimum Savings for [***]* items will be
                      calculated [***]* during Baseline Validation.

                           GUARANTEED MINIMUM SAVINGS

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                                  TABLE C-5.1.1

                                                   [***]*

               For the Guaranteed Minimum Savings to apply in respect of a
               Country, and provided that Exult has not delayed BPA, BPA must
               give notice [***]* to Exult that it wishes to receive the
               Services in that Country.

                                     [***]*

               5.1.2  Adjustments to Base Charge

                      (i)    The Base Charge shall be adjusted during the last
                             month of each Contract Minimum Year to determine:

                             [***]*

                      (ii)   During the last month of each Contract Minimum Year
                             the Base Charge shall be adjusted prior to the gain
                             share calculation as follows:

                             (a)    any increase or decrease in the Resource
                                    Volumes and the IT Work Unit Volumes that
                                    has occurred during the Contract Minimum
                                    Year; and

                             (b)    to reflect an increase or decrease in the
                                    cost of providing any new services or
                                    modifying the Services agreed in accordance
                                    with the Change Control Management process.

                      (iii)  The Base Charge for the following Contract Minimum
                             Year shall be calculated by adjusting the Base
                             Charge as follows:

                             [***]*

               5.1.3  ARCs/RRCs

                      ARCs will be used when the actual Resource Volumes in the
                      current year exceed the upper threshold for Resource
                      Volumes for the previous year.
                      ARCs will be calculated by [***]*

                      RRCs will be used when the actual Resource Unit in the
                      current year is less than the lower threshold for Resource
                      Volumes for the previous year. RRCs will be calculated by
                      [***]*

                      The ARC and RRC thresholds shall be established as part of
                      the Baseline Validation.

                      ARCs and RRCs will be reconciled and invoiced on an annual
                      basis. ARCs and RRCs unit rates will be subject to
                      inflation adjustments in accordance with Section 16.

                      The ARC unit rates shall be agreed between the parties no
                      later than the commencement of the Guaranteed Minimum
                      Savings Date and will be [***]* The RRC unit rates will be
                      agreed between the parties no later than the commencement
                      of the Guaranteed Minimum Savings Date and will be [***]*

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               5.1.4  Resource Units

                      The Resource Units identified below are intended to
                      provide the proper measurement of usage for the Services
                      and allow for a reasonable means to gather data. The
                      Resource Units may be changed based on agreement between
                      the parties at any time during the term of the Country
                      Agreement.

                      [***]*

               5.1.5  Charges Based on the Average Number of  Active Serviced
                      Employees

                      Charges based on the average number of Active Serviced
                      Employees include the following functions:

                      [***]*

                      The relevant employee database will be used to track
                      Active Serviced Employees as the master repository for
                      Active Serviced Employee information. When an Active
                      Serviced Employee is added or removed, the relevant
                      employee database will be updated with this information.
                      Charges based on the average number of Active Serviced
                      Employees will be derived from the weighted average number
                      of Active Serviced Employees supported in BPA. Weighted
                      average will be calculated by taking the number of Active
                      Serviced Employees for both the first and last day of the
                      month and dividing by two (2).

                      In addition to the Resource Volumes for Active Serviced
                      Employee, HR Information Services will have limitations on
                      the number of reports (as these requests will come through
                      HR Information Services in support of multiple Processes).
                      This will be dependent upon the level of staffing. Reports
                      shall be included in the IT Work Units structure (as
                      defined in Section 5.2.4 below) determined during Baseline
                      Validation.

                      In order to ensure that Exult can implement desired
                      Process improvements and gain sharing while still
                      providing flexibility in meeting BPA's needs, Payroll will
                      be subject to two additional measurements beyond the
                      Active Serviced Employee measurement. Manual cheques will
                      be subject to a surcharge of [***]* per cheque and
                      off-cycle Payroll runs shall be subject to an agreed
                      surcharge.

               5.1.6  Service Charge Adjustments Based on the Average Number of
                      Active Serviced Employees

                      If the weighted average actual number of Active Serviced
                      Employees varies above the Resource Volumes by [***]* then
                      an adjustment to the Base Charge shall be calculated. ARCs
                      and RRCs shall be based on the entire variance from the
                      Resource Baseline Volumes. Should the actual Active
                      Serviced Employees vary from the Resource Volume by [***]*
                      the parties will agree upon an equitable adjustment to the
                      Base Charge.

               5.1.7  Charges Based on Direct Usage

                      Charges based on the direct usage of each Process include
                      the following functions:

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                      [***]*

               5.1.8  Adjustments to the Charges Based on Direct Usage

                      Should the direct usage count vary from the Resource
                      Volumes [***]*, then an adjustment to the Base Charge
                      shall be calculated. ARCs and RRCs adjustments shall be
                      based on the entire variance from the Resource Volumes. If
                      the parties agree that [***]* is not the appropriate
                      threshold to trigger an ARC or RRC adjustment, the
                      threshold may change subject to agreement by both parties.
                      Should the actual usage vary from the Resource Volume
                      [***]*, the parties will agree upon an equitable
                      adjustment to the Base Charge. For those Processes based
                      on number of standard reports, these Processes will be
                      grouped together for ARC and RRC adjustments as they will
                      not be identified by Process when a request for a report
                      is placed by BPA.

               5.1.9  Project Charges

                      For each Project identified in Schedule H, the charges for
                      such Project will be agreed by the parties and set out in
                      the applicable Project Statement. Unless otherwise agreed,
                      Project Charges shall be based on [***]* For services
                      added that are not part of this Country Agreement and that
                      continue for the duration of the Country Agreement, these
                      services shall be handled through Change Control
                      Management.

               5.1.10 Out-Of-Pocket Expenses

                      BPA will reimburse Exult for out-of-pocket expenses as
                      part of requests outside of Services. These out-of-pocket
                      are:

                      (i)    Project related travel expenses approved by BPA.

                      (ii)   Any other expenses approved by BPA.

        5.2    [***]*

               In addition to the charges shown in Section 5.2, other [***]*
               items which Exult and BPA determine may be classified as [***]*
               during the term of the Country Agreement through the Change
               Control Management procedure.

                      5.2.1  [***]*

                      5.2.2  [***]*

                      5.2.3  [***]*

               5.2.4  Information Technology Work Units (IT Work Units)

                      Exult shall, in accordance with the IT Work Unit
                      methodology perform modifications, enhancements, changes,
                      and installations to comply with regulatory or trade union
                      requirements and changes as disclosed to Exult by BPA.
                      Exult shall support regulatory reviews, audits, compliance
                      assessments,

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                      and related data gathering in a responsive time frame as
                      required by regulators. BPA acceptance testing and final
                      approval shall be required prior to implementation of such
                      regulatory compliance.

                      Exult shall, in accordance with the IT Work Unit
                      methodology, perform installation of upgrades and new
                      releases issued by the vendors of third party applications
                      software. Unless BPA directs otherwise, Exult shall
                      install and upgrade such software so as to remain within
                      one generation of the then-current maintenance release.
                      Exult shall notify BPA in writing within a reasonable time
                      prior to undertaking any such upgrade or installation.
                      Exceptions to this approach shall be mutually agreed and
                      shall be based on an assessment of risk and value
                      associated with implementing the new release. Exult shall
                      not upgrade third party applications software if Exult
                      notifies BPA that such an upgrade shall have no value or
                      an adverse impact on BPA and, after receiving such
                      notification, BPA decides not to proceed with such
                      upgrade.

                      Exult shall, in accordance with the IT Work Unit
                      methodology, perform small enhancements to the computer
                      applications. Exult shall perform small enhancement as
                      requested and priortized by BPA. Exult shall perform small
                      enhancements to the computer applications portfolio.

               5.2.5  IT Work Unit Volumes

                      Exult and BPA shall consider [***]* as the period to
                      develop the IT Work Unit algorithm and underlying
                      assumptions. During this period the natural rate/size unit
                      and the size requested metrics shall be collected. The
                      parties intend that the basis shall reflect the quantity
                      of regulatory changes, trade union contract changes,
                      upgrades and small enhancement work required to be
                      performed by Exult [***]* To the extent that any review of
                      the IT Work Unit calculation algorithm generally
                      determines that this intention is not being effectuated,
                      the algorithm (or other aspects of the approach, as
                      applicable) shall be adjusted as necessary. The reviews in
                      subsequent years shall use each preceding year as the
                      baseline.

                      The format for representing the volume of IT Work Units is
                      represented in the following table. This catalogue is
                      subject to mutually agreed upon adjustments resulting from
                      the IT Work Unit review process described above.

                           CATALOGUE OF BPA WORK TYPES
<TABLE>
<CAPTION>
               -------------------------------------------------------------------------------
                     WORK TYPE          NATURAL        NUMBER      WORK UNIT /     ANNUAL WORK
                                       SIZE UNIT     REQUESTED      SIZE UNIT         UNITS
               -------------------------------------------------------------------------------
               <S>                     <C>           <C>           <C>             <C>
               Regulatory
               -------------------------------------------------------------------------------

               Changes (Small)
               -------------------------------------------------------------------------------

               Regulatory Changes
               (Medium)
               -------------------------------------------------------------------------------

               Regulatory Changes
               (Large)
               -------------------------------------------------------------------------------
</TABLE>

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<TABLE>
<CAPTION>

               <S>                     <C>           <C>           <C>             <C>
               -------------------------------------------------------------------------------
               Union Contract
               Changes
               -------------------------------------------------------------------------------

               Small Enhancements
               -------------------------------------------------------------------------------

               Upgrades
               -------------------------------------------------------------------------------

               YEAR 1 TOTAL
               -------------------------------------------------------------------------------
</TABLE>

               5.2.6  Definition of IT Work Unit Terms:

                      "WORK TYPE" is a means to provide for a categorisation of
                      the types of work that can be requested and is included in
                      the IT Work Unit approach (eg, regulatory changes, small
                      enhancements, upgrades).

                      "NATURAL SIZE UNIT" is a means to define the size unit
                      that best fits the work type that is discernible and
                      measurable and can be audited. An IT organisation performs
                      many different work types and each has its own "natural"
                      sizing measure (eg, lines of code, function points, flat
                      rate, Primitive Value).

                      "PRIMITIVE VALUE" or "PV" represents the throughput
                      necessary to complete the types of work in the BPA
                      catalogue.

                      "NUMBER REQUESTED" represents the total number for the
                      Work Type Natural Size Unit for the year. In a Work Type
                      where the Natural Size Unit is Primitive Value the Number
                      Requested represents the number of the Work Types
                      completed in a year.

                      "WORK UNIT/SIZE UNIT" represents the IT Work Units
                      computed for the Work Type.

                      "ANNUAL WORK UNITS" represents the total IT Work Units
                      performed by Work Type.

                      "IT WORK UNITS" represents the base standard for measuring
                      the work performed by Exult HRIT staff in making specific
                      HRIT application systems changes calculated in accordance
                      with the IT Work Unit algorithm developed pursuant to
                      Section 5.2.5.

        5.3    [***]*

               [***]* Costs will be subject to an annual review between BPA and
               Exult. The specific contracts will be identified and projections
               for the subsequent 12 months will be made for each contract. Both
               parties shall agree to the projected costs. [***]*

6       TRANSITION/TRANSFORMATION COSTS

        Costs relating to the transfer of the Services from BPA to Exult
        incurred by Exult after the relevant Country Commencement Date and
        prior to the relevant Process Take On Date [***]*

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7       Client Service Centre Costs (CSC)

        Client Service Centre costs are included in the [***]* charges as set
        out below.

        On an annual basis following the Guaranteed Minimum Savings Date through
        the term of the applicable Country Agreement, the charges will be based
        on [***]*

        The Client Service Centre costs will include all staffing expenses,
        facility related expenses, management expenses related directly to the
        Client Service Centre, hardware and software expenses, lease expenses,
        finance charges, amortisation and depreciation, supplies and third party
        services related to the Service Centres. IT related costs that support
        multiple customers shall be included as well in the aforementioned
        categories. Client Service Centre costs will be allocated to the
        appropriate [***]* Processes.

                                   Table C-7.1

                 CLIENT SERVICE CENTRE COSTS MAXIMUM ALLOCATION

                                     In USD

                                     [***]*

8       AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS

        By agreement at the time not to be unreasonably withheld, with respect
        to the maximum allowed costs for Transition/Transformation in Section 6
        and Client Service Centres in Section 7, Exult shall be allowed to
        [***]*

9       CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT

        Corporate Overhead costs will be recovered from available gain share
        before gain share is distributed. Following the Guaranteed Minimum
        Savings Date, Corporate Overhead for the U.S. and U.K. will be
        allocated at the lesser of:

        [***]*

        For the U.S. and U.K. Due Diligence, [***]*

        Exult Centre of Excellence (COE) costs [***]*

        [***]*

        The Corporate Overhead/COE/Due Diligence costs allocation methodologies
        on actuals may be changed subject to agreement between the parties.

10      IT INVESTMENTS

        IT Investments shall fall into two types. The first type shall consist
        of those IT investments authorised by BPA. [***]* The second type shall
        consist of those IT investments that are intended

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        to be for the benefit of multiple Exult clients. [***]*

        If the second type of investment will result in the Exult Actual Cost
        for [***]* exceeding the [***]* cost in the Baseline, Exult shall obtain
        approval from BPA, such approval not to be unreasonably withheld, prior
        to making such investment.

        [***]*

11      GAIN SHARING

        BPA and Exult shall participate in a gain sharing exercise for [***]*
        and [***]* items. Gain sharing can only apply to [***]* once Guaranteed
        Minimum Savings have been realised. The Base Charge and Exult's actual
        costs for [***]* and [***]* shall be used in quantifying the total
        amount of gain sharing to be allocated between BPA and Exult. Each
        charge Category will be handled differently under this gain sharing
        arrangement. [***]*

        11.1   GAIN SHARING METHOD BY CATEGORIES

               To determine the applicable gain share, Exult's Actual Costs for
               [***]* and [***]* items will be subtracted from the applicable
               Base Charge for the preceding 12 months. Exult's, costs for
               Corporate Overhead, Charge-Ins from BPA, COE and Amortisation of
               Due Diligence will be subtracted from the amount available for
               gain share. The remaining amount will be subject to gain share
               distribution. Gain sharing for [***]* will start from [***]* and
               at the end of every 12-month period thereafter to determine the
               applicable gain share.

               [***]* Following the Guaranteed Minimum Savings Date, [***]* gain
               share will be subject to gain share distribution.

               The method for gain sharing calculation shall be as follows:

               (i)    If the Exult Actual Cost for [***]* and [***]* is less
                      than the Base Charge for [***]* items, then those savings
                      (Base Charge minus Exult Actual Costs for [***]* and
                      [***]*) will be subject to adjustments and subsequently
                      the Gain Sharing Distribution Matrix shown below in Tables
                      C-11.2.1 and C-11.2.2. The levels of distribution that
                      determine the proportion of gain share are shown as part
                      of the Distribution Matrices.

               (ii)   If the actual [***]* costs are less than the budgeted
                      [***]* costs (Budgeted [***]* cost - Actual [***]* cost)
                      then those savings shall be subject to the Gain Sharing
                      Distribution Matrix shown below in Tables C-11.2.1 and
                      C-11.2.2

        11.2   GAIN SHARING DISTRIBUTION MATRIX

               The Gain Sharing Distribution Matrix will be used to determine
               the proportion of savings to be split between BPA and Exult
               resulting from the calculation of the amount available for gain
               sharing. [***]* The gain share will begin with the first level of
               distribution and proceed to the next level until the amount
               available for gain share has been fully distributed.

           GAIN SHARING DISTRIBUTION MATRIX-NO SERVICE CREDITS TO BPA

                                 TABLE C-11.2.1

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                                     [***]*

        11.3   GAIN SHARING EXAMPLE

               Table C-11.3 below is an example of the gain sharing calculation
               amount and distribution.

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                                     [***]*

        11.4   SERVICE CREDITS CALCULATION

               KPIs are Service Levels that, when missed, are subject to Service
               Credits. Service Credits for KPIs will be weighted in accordance
               with Schedule B of this Agreement and will adjust the gain
               sharing distribution between BPA and Exult. The Service Credits
               shall be calculated on a Client Service Centre basis as part of
               gain sharing and credited to the respective Countries (as advised
               by BPA) on an annual basis.

               The formula for calculating the Service Credits for Exult's
               failure to achieve any one of the seven KPIs is set out below.
               The total amount determined from the service credit calculations
               for all KPIs shall be subtracted from Exult's gain share portion
               prior to Service Credits. The net result shall equal Exult's gain
               share portion after Service Credits. [***]*

               The calculation of Service Credits will be by KPI Process. Any
               unutilised credits in the KPI Pool at the end of any year
               following the Guaranteed Minimum Savings Date cannot be carried
               forward to the succeeding year. [***]*

                   SERVICE CREDITS CALCULATION METHOD EXAMPLE

                                  TABLE C-11.4

                                     [***]*

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12      CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH

        12.1   EXULT ACTUAL COST

               The following costs shall be subject to margin as part of gain
               sharing:

                                  TABLE C-12.1

                                     [***]*

        12.2   OTHER COSTS

               The following costs shall not be included in the Exult Actual
               Cost:

                                  TABLE C-12.2

                                     [***]*

13      THIRD PARTY REVENUE

        Where the parties agree that third parties are permitted to market
        services to BPA employees using Exult's Web-enabled HR services portal,
        [***]*

14      INVOICING

        14.1   Invoices for Base Charge and the Initial Base Charges as
               applicable will be submitted monthly in advance on the first day
               of each month. All other charges including [***]* will be
               invoiced in arrears on the first day of the subsequent month.
               Invoices will provide details of each Base Charge and such
               supporting information as BPA may reasonably require and will be
               in the Country's local currency. For those Processes delivered in
               a Client Service Centre not sited in the Country being invoiced,
               Exult will convert the cost of those items not invoiced in the
               local currency using a fixed exchange rate established on each
               anniversary of the Country Commencement Date. At the end of each
               year of the Agreement, the invoice amounts will be recalculated
               using the actual month end exchange rates for the period and a
               credit or invoice, as appropriate, will be issued to BPA. In
               addition, at the end of the year, all adjustments including ARCs
               and RRCs, gain sharing and Service Credits will be made and
               invoiced or credited in the subsequent month. BPA shall inform
               Exult how gain sharing and Service Credits are to be distributed
               between Countries.

        14.2   The ARC and RRC adjustments, inflation adjustments, and BPA's
               portion of gain share from the previous year will be used going
               forward to calculate Base Charge for the following year subject
               to end of year reconciliation in accordance with Section 5.1.2

        14.3   Payments are due within [***]* of receipt of any invoice by BPA.
               Interest for late payments will be charged at the rate of [***]*

--------
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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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        14.4   If as a result of any audit carried out in accordance with the
               terms of a Country Agreement it is discovered that BPA has been
               overcharged, Exult shall pay an amount equal to:

               [***]*

15      TRANSFER OF ASSETS

        As agreed between BPA and Exult, BPA's existing assets and management of
        these assets may transfer to Exult as part of the Services that Exult
        will provide to BPA. [***]*

16      CONTRACT MINIMUMS

        16.1   Contract Minimums for each Contract Minimum Year shall be
               established in accordance with Clause 18 of the Framework
               Agreement.

        16.2   The Contract Minimum for the initial Contract Minimum Year shall
               be a sum equivalent to [***]*

        16.3   Within [***]*, BPA may give Exult [***]* written notice of a
               proposed reduction in the Contract Minimum to take account of
               specified reductions in BPA's requirements for Services. These
               reductions shall reflect material changes in BPA's business
               operations or structure including those caused by Significant
               Changes.

        16.4   This Section 16 applies to situations which result in an actual
               reduction in BPA's requirement for Services and, for the
               avoidance of doubt, BPA may not assume responsibility internally
               for services equivalent to the Services or appoint a third party
               to provide services equivalent to the Services pursuant to the
               terms of this Section 16.

        16.5   [***]* prior to the end of each Contract Minimum Year, the
               Regional Governance Panel shall meet to assess the impact,
               including the impact on the Charges for the then current Contract
               Minimum Year, of the reductions in BPA's requirements for
               Services arising from the events identified in a notice served in
               accordance with Section 16.3 above. As appropriate, and subject
               always to Section 16.6 below, the Regional Governance Panel shall
               agree a decrease in the Contract Minimum for the succeeding
               Contract Minimum Year which is proportionate with the actual
               reduction in Charges arising from the events.

        16.6   [***]*

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* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                                  TABLE C-16.1
                            CONTRACT MINIMUMS EXAMPLE
[***]*

1

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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17      INFLATION

        All Base Charges shall be adjusted annually in arrears by a recognised
        index in each Country for [***]*

        For the UK, inflation will be measured by the index of Average Earnings
        shall be used for all non-IT staff and the New Earnings Survey (software
        and consultancy) for IT staff.

        The adjustment for inflation for [***]* and [***]* charges and
        associated ARCs and RRCs unit rates shall be subject to the percentage
        of Total Labour Related Costs going to Exult as shown in Table C-5.1.1.

        [***]*

        Exult's Actual Cost for [***]* and [***]* for allowing increases with
        respect to cost increases greater than inflation, shall be set and
        measured at 90 days following the final Process Take On Date.

18      EARLY TERMINATION PAYMENT

        18.1   Termination for convenience shall be calculated as:

               [***]*

               O      Winding Up Assistance Costs; and

               O      Remaining amortisation of Exult's Due Diligence Costs; and

               O      the remaining book value for the Assets as follows:

               O      [***]*

               O      Redeployment costs of staff and equipment (to remove from
                      BPA's sites) that have not been transferred to BPA; and

               O      Remaining obligations for Third Party Contracts including
                      but not limited to outstanding loans and financing costs
                      related to such contracts as follows:

                      [***]*

        18.2   Termination for Change of Control shall be calculated as:

               O      Winding Up Assistance Costs; and

               O      Remaining amortisation of Exult's Due Diligence Costs; and

               O      The remaining book value for the Assets as follows:

               O      [***]*

               O      Redeployment costs of staff and equipment (to remove from
                      BPA's sites) that

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                      have not been transferred to BPA; and

               O      Remaining obligations for Third Party Contracts including
                      but not limited to outstanding loans and financing costs
                      related to such contracts as follows:

                      [***]*

        18.3   Termination for Cause by BPA shall be calculated as follows:

               O      Winding Up Assistance Costs; and

               O      [***]*

        18.4   Termination for a Key Country (U.S. or U.K.) - the payments for
               the remaining Countries shall be calculated as follows:

               O      Winding Up Assistance Costs; and

               O      Remaining amortisation of Exult's Due Diligence Costs; and

               O      The remaining book value for the Assets as follows:

                      [***]*

               O      Redeployment costs of staff and equipment (to remove from
                      BPA's sites) that have not been transferred to BPA; and

               O      Remaining obligations for Third Party Contracts including
                      but not limited to outstanding loans and financing costs
                      related to such contracts as follows:

                      [***]*

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE D

                              THIRD PARTY CONTRACTS

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                                   SCHEDULE D

                              THIRD PARTY CONTRACTS

This schedule sets forth the Third Party Contracts and designates whether such
contract is intended to be "Administered", "Transferred" or "Retained" by BPA.
This schedule shall be completed following the Commencement Date.

A.      THIRD PARTY CONTRACTS

                                     [***]*

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*          Confidential treatment is requested for redacted portion. The
           confidential redacted portion has been omitted and filed separately
           with the Securities and Exchange Commission.

                                       1

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE E

                                     ASSETS

<PAGE>   115
                                   SCHEDULE E

                                     ASSETS

This schedule sets forth the Client Assets which may be used by Exult to
provide the services. This schedule shall be completed following the Country
Commencement Date.

                                     [***]*

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* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

                                       1

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE F

                                     SYSTEMS

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                                   SCHEDULE F

                                     SYSTEMS

This schedule sets forth the Third Party Systems which may be used by Exult to
provide the Services. This schedule shall be completed following the Country
Commencement Date.

                                     [***]*

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* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

                                       1

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE G

                                 TRANSITION PLAN

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                                TABLE OF CONTENTS

<TABLE>
<S>     <C>                                                                           <C>
1       INTRODUCTION..................................................................1

2       VALIDATION EXERCISE...........................................................1

3       DETAILED WORK PLAN............................................................1

4       TRANSITION APPROACH...........................................................1

5       PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS..................................2

6       TRANSITION PLAN SET UP PHASE..................................................3

7       IN SITU PROCESS TAKE ON.......................................................3

8       LEVERAGED PROCESS TAKE ON.....................................................4

9       UK COUNTRY TRANSITION SCHEDULE................................................6
</TABLE>

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                                   SCHEDULE G

                                 TRANSITION PLAN

1       INTRODUCTION

        This Schedule sets forth the Country Transition plan for conducting the
        Validation Exercise, the plan for the transition of the Services from
        the Client to the Exult Supplier and the approach to transition that
        shall be followed.

2       VALIDATION EXERCISE

        The Validation Exercise for each Process shall be conducted following
        the Commencement Date and conclude prior to the Process Take On Date.
        The Validation Exercise shall consist of validation of the Baseline,
        volumetrics, resource requirements, cost, Services, Third Party
        Contracts and Service Levels. This data shall be verified and adjusted,
        as agreed by both parties, for each Process prior to the relevant
        Process Take On Date in accordance with the Country Transition Schedule.

        In the event that the Country Representatives fail to reach agreement,
        such failure shall be resolved in the informal dispute resolution
        process as detailed in Clause 29.1 of the Country Agreement.

3       DETAILED WORK PLAN

        The final form of the Transition Schedule and the Detailed Work Plan
        will be developed and agreed between the parties, [***]*.

        In the event that the Country Representatives fail to reach agreement,
        such failure shall be resolved in the informal dispute resolution
        process as detailed in Clause 29.1 of the Country Agreement.

4       TRANSITION APPROACH

        4.1     Two Path Transition Approach.

                The purpose of transition is to move the Services to a Leveraged
                Operations delivery model as efficiently as possible, with the
                minimum of disruption to BPA operations. The Client and Exult
                Supplier have agreed to two distinct paths through the
                transition Process. The goals of the two path approach are to
                allow the Client and Exult Supplier the opportunity to manage
                the risk of transition [***]*

        4.2     Transition Path One

                For those Processes (or discrete parts of Processes) that follow
                path one through the transition process, Exult Supplier shall
                first assume responsibility for these Processes in-situ,
                referred to as "In-Situ Process Take On". Once Exult Supplier is
                successfully providing these Processes in-situ, Exult Supplier
                shall transform these Processes to Leveraged Operations.

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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        4.3     Transition Path Two

                Processes in this category shall be transformed directly to
                Leveraged Operations and, therefore, Exult Supplier shall not
                assume operation responsibility for such Processes in-situ prior
                to Transformation.

        4.4     Path Selection

                Exult Supplier and the Client shall agree to either path one or
                path two for each Process based on an assessment of risk, the
                degree of centralisation of the staff currently performing the
                Processes, and the cyclical nature of the Processes. The
                provisional allocation is set out in the Transition Schedule in
                Section 9 of this Schedule.

5       PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS

        5.1     Process Change Management and Communications Approach

                The establishment and maintenance of the process-change
                management & communications infrastructure shall be managed
                through Exult Supplier's project management office in concert
                with Client Regional Project Leaders. The primary outcomes of
                these activities shall be to:

                a)      [***]*

                b)      [***]*

                c)      [***]*

                d)      [***]*

                e)      [***]*

        5.2     Process-Change Management and Communications Activities

                For each Process that Exult Supplier shall take responsibility
                for in-situ:

                a)      [***]*

                b)      [***]*

                c)      [***]*

                d)      [***]*

                [***]*

                e)      [***]*

                f)      [***]*

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
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               g)     [***]*

               h)     [***]*

               i)     [***]*

               j)     [***]*

6       TRANSITION PLAN SET UP PHASE

        The set-up phase of the Transition Plan deals with the project
        infrastructure necessary to support the successful completion of the
        transition. This is the phase of the transition during which the Client
        and Exult Supplier agree to the overall approach and schedule, the plan
        to complete the work, and the staffing levels and commitments from both
        organizations and the Detailed Work Plan. In addition, the Client and
        Exult Supplier shall agree the process-change management program and
        communications plan for the transition process. When the change
        management actions are agreed, these are added to the details of the
        Transition Schedule and Detailed Work Plan. Finally, the project
        reporting and governance is agreed and put in place.

7       IN SITU PROCESS TAKE ON

        The following steps shall be conducted prior to the Process Take On Date
        for each Process.

        7.1    Current Situation Assessment Phase

               Exult Supplier shall collect data through a series of workshops,
               structured interviews and field work, as well as reference to all
               data collected during the contract due diligence phase. The scope
               of the data collection shall answer the following questions:

               [***]*

               Exult Supplier shall document the Processes to the level
               necessary to clearly identify how Exult Supplier shall provide
               the Processes in-situ.

        7.2    Operational Plan

               [***]*

               a)     [***]*

               b)     [***]*

               c)     [***]*

               d)     [***]*

               e)     [***]*

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                f)      [***]*

                g)      [***]*

                h)      [***]*

                i)      [***]*

        7.3     Readiness Test

                The Client and Exult Supplier shall agree to a specific set and
                schedule of Readiness Tests to be satisfied prior to Exult
                Supplier assuming responsibility for a Process. These tests
                shall be specific to each Process and shall be designed to
                assure the Client and Exult Supplier of the readiness of both
                parties to transition the Process to Exult Supplier. Each
                Readiness Test plan shall document the objective and measurable
                criteria to be tested, the expected outcomes, the governance of
                the test, and the results. Typical items that would appear in a
                Readiness Test include:

                [***]*

                In the event that either party believes that there has been a
                failure to complete a Readiness Test in all material respects,
                it shall provide the other party with a written notice
                specifying the grounds on which it believes the Readiness Test
                has been failed, within [***]* of the completion of the
                Readiness Test. As soon as reasonably practicable following the
                receipt of such notice, the parties shall meet to discuss, and
                if possible, agree whether and in what respects the Readiness
                Test has failed, and to agree a plan to conduct a further
                Readiness Test.

        7.4     Transfer of Responsibility

                Exult Supplier shall assume responsibility for the Process on
                successful completion of the Readiness Test. Once the Process
                has transitioned to Exult Supplier, Exult Supplier shall measure
                its performance to the Service Levels in accordance with
                Schedule B.

8       LEVERAGED PROCESS TAKE ON

        8.1     Global Process Rationalisation Phase

                This is the phase of the project where the Client and Exult
                Supplier finalise the list of Processes that shall have a global
                or cross-region approach and which Processes shall be specific
                to the Country. Exult Supplier and the Client shall agree to
                grouping of Processes, where appropriate, and Exult Supplier
                shall conduct the overall design session for Process groups. The
                parties shall agree to the timeline and sequencing of the
                Processes for transformation. The Client and Exult Supplier
                shall finalise the plan to transform to Leveraged Operations and
                agree to the staff resource levels in the plan.

        8.2     Design

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Exchange Commission.

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                Design shall be conducted cross-region and by Process group
                where applicable. Exult Supplier shall conduct Process design
                workshops with the Client and shall design and agree to changes
                to the Processes.

                Exult Supplier shall document the new Process flows, the Service
                Delivery Model to be used to support the new Process, and the
                workforce requirements to support the new Process for both the
                Client and Exult Supplier, and the parties shall agree to new
                service levels based on the new Process.

        8.3     Service Delivery Build

                Exult Supplier shall develop and execute a plan to build the
                delivery model for the newly designed Processes. The plan shall
                identify:

                [***]*

        8.4     Readiness Test

                The Client and Exult Supplier shall agree to a specific set and
                schedule of Readiness Tests to be satisfied prior to the Client
                migrating to a transformed Process. These tests shall be
                specific to the Process and shall be designed to assure the
                Client and Exult Supplier of the readiness of both parties. The
                test plan shall document the objective and measurable criteria
                to be tested, the expected outcomes, the governance of the test,
                and the results. Typical items that would appear in a Readiness
                Test include:

                [***]*

                At the request of the Client, Readiness Tests can be grouped
                with the requirement that all grouped Processes pass the
                Readiness Tests before Exult Supplier assumes responsibility for
                any one of such Processes.

                In the event that either party believes that there has been a
                failure to complete a Readiness Test in all material respects,
                it shall provide the other party with a written notice
                specifying the grounds on which it believes the Readiness Test
                has been failed, within [***]* of the completion of the
                Readiness Test. As soon as reasonably practicable following the
                receipt of such notice, the parties shall meet to discuss, and
                if possible, agree whether and in what respects the Readiness
                Test has failed, and to agree a plan to conduct a further
                Readiness Test.

        8.5     Transfer of Responsibility

                When the Readiness Test for a Process or Process group has been
                completed, Exult Supplier shall commence delivering services
                using the new Process or group of Processes. If applicable, the
                service level measurement period shall commence for that Process
                or group of Processes as defined in the Country Agreement,
                Schedule B, Service Levels. On completion of the measurement
                period, Exult Supplier shall document the Service Levels and
                measure its performance to such Service Levels.

        8.6     Post Implementation Review

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Exchange Commission.

                                       5
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                Conduct post implementation review and document lessons learned
                for incorporation in subsequent planning efforts. Implement any
                required remediation.

9       UK COUNTRY TRANSITION SCHEDULE

        See attached Gant Chart

                                       6
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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE H

                                    PROJECTS

<PAGE>   127

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1.      PROJECTS INCLUDED AS AT COUNTRY COMMENCEMENT DATE....................................1

2.      COUNTRY AGREEMENT PROCESS FOR AGREEING NEW PROJECTS AND
        CHANGES TO AGREED PROJECTS...........................................................1

3.      PRO FORMA ISSUES LIST RE PROPOSED PROJECTS...........................................1
</TABLE>

                                       i
<PAGE>   128

                                   SCHEDULE H

                                    PROJECTS

1       PROJECTS INCLUDED AS AT COUNTRY COMMENCEMENT DATE

        As of the Commencement Date, Exult Supplier and the Client have
        identified the following projects as being in-scope:

        1.1     Peoplesoft and Payroll Integration Project - This project is in
                progress. The primary objective is to assist in successfully
                completing this project. Within [***]* of the Commencement Date
                of the Framework Agreement, Exult Supplier and the Client shall
                agree on an appropriate Project Statement; and

        1.2     ARCO Integration Project - The ARCO Integration Project primary
                objective will be to perform the activities and make the changes
                necessary to integrate the ARCO employees and management into
                the Services. Subject to regulatory approval of the acquisition
                of ARCO by the Client, and within [***]* of the Commencement
                Date or as otherwise agreed, Exult Supplier and the Client shall
                agree to a Project Statement for this project.

2       COUNTRY AGREEMENT PROCESS FOR AGREEING NEW PROJECTS AND CHANGES TO
        AGREED PROJECTS

        Client may at any time during the term of this Agreement propose to
        Exult Supplier that it undertakes a new Project pursuant to the Change
        Control Management process. Any such requests will be made and evaluated
        in accordance with the Change Control Management process in Schedule L.

3       PRO FORMA ISSUES LIST RE PROPOSED PROJECTS

        3.1     The terms applicable to a Project shall be set out in a Project
                statement to be signed by both parties. Once signed a Project
                statement will, unless agreed otherwise in writing by the
                parties, form part of this Agreement.

        3.2     Content of Project statement

                -       Scope of work

                -       Service Level Impact

                -       Impact Analysis including priority

                -       Deliverables [as applicable]

                -       Acceptance criteria, timeframe & process [as applicable]

                -       Project Timetable (including start and end dates,
                        activity duration and critical dependencies

----------

* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   129

                -       Responsibilities

                -       Staffing (implementation and ongoing)

                -       Assumptions

                -       Charges and Payment Terms

                -       Project Manager Contacts

                -       Other Terms and Conditions [to detail variations and/or
                        additions to the Country Agreement Clauses and/or
                        Schedules applicable in relation to the Project].

                                       2

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE I

                                    EMPLOYEES

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                                TABLE OF CONTENTS

<TABLE>
<S>  <C>                                                                                  <C>
1    INTRODUCTION.........................................................................1

2    KEY EMPLOYEES........................................................................1

3    EMPLOYEES TO BE TRANSFERRED FROM THE CLIENT TO EXULT SUPPLIER........................2
</TABLE>

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                                   SCHEDULE I

                                    EMPLOYEES

1       INTRODUCTION

This schedule sets forth the Key Employees and the employees to be transferred
from the Client to Exult Supplier in accordance with Schedule J.

2       KEY EMPLOYEES

        As of the Commencement Date each of the parties shall identify the
        individuals for each of the following positions.

        Key Employees for the Client:

        -       BPA Global Project Leader

        -       BPA Regional Project Leader for the UK/Europe

        -       BPA Regional Project Leader for North America

        -       Chemical Stream Lead

        -       Down Stream Lead

        -       Up Stream Lead

        -       Gas Stream Lead (To be added at a later date)

        Key Employees for Exult Supplier:

        -       Exult Global Project Leader

        -       Exult Regional Project Leader for the UK/Europe

        -       Exult Regional Project Leader for North America

        -       UK/Europe Transition Lead

        -       North America Transition Lead

        -       IT Lead

        For each of the Client and Exult Supplier the responsibilities for the
        Key Employees shall include the following:

        -       Regional and Global Project Leaders: [***]*

        -       Stream Leads: [***]*

        -       Transition/Service Delivery Leads: [***]*

        -       IT Lead: [***]*

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        Individuals identified as Key Employees will be confirmed in their
        positions within 30 days of the Commencement Date of the Framework
        Agreement. Each will serve in their positions for a minimum of [***]*
        and up to [***]* unless otherwise agreed between the parties.

        At anytime after [***]* one of the parties may request to reassign a Key
        Employee. Reassignment may take place with a minimum of 4 weeks notice
        and agreement between the parties. The parties will make a reasonable
        effort to accommodate and achieve the reassignment and the timing of the
        reassignment as requested.

        [***]*

3       EMPLOYEES TO BE TRANSFERRED FROM THE CLIENT TO EXULT SUPPLIER

        The table below lists the Client employees that shall be transferred
        from the Client to Exult Supplier in accordance with Schedule J. This
        table shall be completed following the Country Commencement Date.

<TABLE>
<CAPTION>
               NAME OF EMPLOYEE             BPA STAFF NUMBER           FULL/PART TIME
<S>                                         <C>                        <C>

</TABLE>

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redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

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                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       DEFINITIONS..........................................................................1

2       TRANSFER PROVISIONS..................................................................2

3       INDEMNITIES..........................................................................3

4       EMPLOYEE RECORDS.....................................................................3

5       TRANSITION AND SEVERANCE PAYMENTS....................................................4

6       OFFER OF EMPLOYMENT..................................................................5

7       PENSIONS.............................................................................5

8       ASSIGNMENT...........................................................................5

9       SECONDMENT...........................................................................8

10      EMPLOYEE INFORMATION.................................................................8

11      EMPLOYMENT PROVISIONS ON TERMINATION.................................................9
</TABLE>

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                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

1       DEFINITIONS

        In this Schedule:

        "AFFECTED EMPLOYEE " means any employee employed wholly or mainly in
        providing one or more of the services similar to the Services in the UK
        immediately before the Commencement Date or who would have been so
        employed had his employment not been terminated for a reason connected
        with this Agreement;

        "APPROPRIATE AFFILIATE" means any BPA Affiliate which employs an
        Affected, Assigned or Relevant Employee immediately before either his
        Transition Date or any termination of his employment with that BPA
        Affiliate;

        "ASSIGNED EMPLOYEE" means an Affected Employee who has, before the first
        Transition Date occurring in relation to the part of the Services in
        which the Affected Employee is employed, notified the Appropriate
        Affiliate in writing that he objects to transfer to the employment of
        Exult Supplier pursuant to the Transfer Provisions, but who agrees to be
        seconded to Exult Supplier.

        "RELEVANT EMPLOYEE" means an Affected Employee employed by the Client or
        Appropriate Affiliate immediately before the first Transition Date
        occurring in relation to the part of the Services in which the Affected
        Employee is employed but excludes any Assigned Employee;

        "RELEVANT EMPLOYER" means the employer of a Returning Employee;

        "RETURNING EMPLOYEES" means an employee employed wholly or mainly in
        providing one or more of the Services immediately before the Transfer
        Date;

        "SEVERANCE PAYMENT" means a sum [***]*

        "STAFF COSTS" means any and all compensation, damages, interest,
        reasonable legal costs, penalties, fines or other liabilities
        whatsoever, arising from any claim by one or more Affected Employees,
        the Inland Revenue or Customs and Excise in relation to any employment
        contract, employment relationship or collective agreement including
        without limitation any claim for a Severance Payment or Transition
        Payment and any other claim whatsoever in contract or tort or under the
        Employment Rights Act 1996, the Equal Pay Act 1970, the Equal Pay
        (Amendment) Regulations 1983, the Sex Discrimination Act 1975, the Race
        Discrimination Act 1976, the Disability Discrimination Act 1995, the
        Trade Union and Labour Relations (Consolidation) Act 1992, the Working
        Time Regulations 1998, the Human Rights Act 1998, the Transfer
        Provisions and any provision of the Treaty of Rome or other provision of
        EC Law,

        "TRANSFER DATE" means 23.59 local time on the date when this Agreement
        expires or terminates;

        "TRANSFER PROVISIONS" means the Transfer of Undertakings (Protection of
        Employment) Regulation 1981, as amended;

----------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
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        "TRANSFEREE" means the Client and/or the Successor Operator;

        "TRANSFERRED EMPLOYEE" means a Relevant Employee who transfers to the
        employment of Exult Supplier on the relevant Transition Date pursuant to
        Section 2.1 of this Schedule and pursuant to an individual transition
        plan to be documented and agreed between Exult Supplier and the
        Appropriate Affiliate;

        "TRANSITION DATE" means the date on which an Affected Employee becomes
        an employee of Exult Supplier pursuant to an individual transition plan
        to be agreed and documented between Exult Supplier and the Appropriate
        Affiliate;

        "TRANSITION PAYMENT" means [***]*

        "TRANSITION PAYMENT DATE" means the date which is six months after
        Transition Date.

2       TRANSFER PROVISIONS

        2.1     It is the Parties' intention that the Transfer Provisions apply
                to the outsourcing of each part of the Services at the point at
                which Exult Supplier assumes responsibility for providing the
                part of the Services concerned and that shall be the "time of
                transfer" under the Transfer Provisions and also that the
                contract of employment or the employment relationship of each
                Relevant Employee shall have effect on and from the Transition
                Date as if originally made between the Relevant Employee and
                Exult Supplier save insofar as that contract or relationship
                relates to any occupational pension scheme where the Transfer
                Provisions exclude any such scheme from their scope.

        2.2     The Client shall, and shall procure that the Appropriate
                Affiliate shall, be responsible for all wages, salaries,
                emoluments, taxation and national insurance contributions
                payable in the ordinary course of business in respect of the
                Relevant Employees and will discharge all such obligations in
                respect of the Relevant Employees up to the Transition Date.
                Subject to Sections 3.3 and 5.6 Exult Supplier shall be
                responsible for and will discharge all such obligations in
                respect of the Transferred Employees thereafter.

        2.3     In accordance with its obligations under the Transfer
                Provisions, Exult Supplier shall provide the Client in writing
                with such information and at such time as will enable each
                Appropriate Affiliate to carry out its obligations to inform and
                consult under the Transfer Provisions.

        2.4     The Client shall, and shall procure that the Appropriate
                Affiliates shall, provide information to, and consult with, the
                appropriate representatives (as defined in the Transfer
                Provisions) of the Affected Employees in accordance with its
                obligations under the Transfer Provisions.

        2.5     The Client shall not and shall procure that no Appropriate
                Affiliate shall employ or engage further employees wholly or
                mainly in providing one or more of the services similar to the
                Services after the Commencement Date without consultation with
                Exult Supplier.

----------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
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3       INDEMNITIES

        3.1     Subject to Sections 2.2 and 8.5.3, the Client will, and will
                procure that each Appropriate Affiliate will, indemnify, keep
                indemnified and reimburse Exult Supplier against any Staff Costs
                (other than any Staff Costs resulting from an act or deliberate
                failure to act by Exult Supplier in its dealings with an
                Affected Employee) incurred by Exult Supplier relating to the
                period before the relevant Transition Date, irrespective of when
                such claim is made, and any Staff Costs incurred by Exult
                Supplier which arise out of or are connected with any act or
                omission by the Appropriate Affiliate having its origin before
                the relevant Transition Date.

        3.2     Subject to Sections 3.1 and 5 Exult Supplier will indemnify the
                Client and keep the Client indemnified, for itself and as
                trustee for each Appropriate Affiliate, against:

                3.2.1   any Staff Costs which relate to, arise out of or are
                        connected with any act or omission by Exult Supplier
                        having its origin on or after the relevant Transition
                        Date and which the Appropriate Affiliate incurs pursuant
                        to the Transfer Provisions; and

                3.2.2   any Staff Costs which relate to or arise out of any act
                        or omission by Exult Supplier prior to the relevant
                        Transition Date which the Appropriate Affiliate incurs
                        by virtue of Regulation 5(5) of the Transfer Provisions
                        and/or Article 4(2) of Council Directive 77/187 EEC.

        3.3     The Client will reimburse Exult Supplier (or where applicable,
                the Exult Supplier will reimburse the Client) in respect of
                accrued (or used) holiday pay entitlements and accrued holiday
                entitlements and/or loans of the Relevant Employees as at the
                relevant Transition Date against invoices in accordance with the
                arrangements set out in Schedule C.

        3.4     To the extent permitted by law, neither party shall bring any
                claims against the other for any negligent acts or omissions of
                Assigned Employees.

4       EMPLOYEE RECORDS

        4.1     As soon as reasonably practicable after the relevant Transition
                Date, the Client shall procure that the Appropriate Affiliates,
                subject to any restrictions imposed by law, will:

                4.1.1   deliver to Exult Supplier copies of all personnel and
                        other records (excluding health records) relating to the
                        employment by the Client or Appropriate Affiliate of any
                        Transferred Employee to Exult Supplier or, where such
                        records are held in any electronic or electromagnetic
                        form (including databases stored on computer tapes or
                        discs), paper copies of those records; and

                4.1.2   deliver to Exult Supplier's medical officer or other
                        medically qualified doctor notified by Exult Supplier to
                        the Client copies of all records, documents and
                        information connected directly or indirectly with the
                        health of such Transferred Employees.

        4.2     Exult Supplier shall maintain comprehensive, accurate and up to
                date employee records in relation to the Employees.

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5       TRANSITION AND SEVERANCE PAYMENTS

        5.1     A Transferred Employee will receive a Transition Payment from
                Exult Supplier provided that he is employed by Exult Supplier on
                the Transition Payment Date. Subject to Section 5.2 Transition
                Payments will be paid via payroll [***]*

        5.2     A Transferred Employee who, by reason of redundancy, is not
                employed by Exult Supplier on the Transition Payment Date shall
                receive a Transition Payment from Exult Supplier [***]* Such
                employee will also receive a Severance Payment from Exult
                Supplier, [***]*

        5.3     A Transferred Employee whose contract of employment is
                terminated by Exult Supplier on or after the Transition Payment
                Date by reason of redundancy, will receive a Severance Payment
                from Exult Supplier, the [***]*

        5.4     An Assigned Employee will receive a Transition Payment from
                Exult Supplier in the month in which the Transition Payment Date
                occurs, provided he remains seconded to Exult Supplier for the
                period of the Assignment and is offered and accepts a job with
                Exult Supplier at the end of the Assignment and is employed by
                Exult Supplier on the Transition Payment Date.

        5.5     An Assigned Employee will receive a Severance Payment, [***]*

                5.5.1   from Exult Supplier if during or at the end of the
                        Assignment he is offered and accepts employment with
                        Exult Supplier and his contract of employment with Exult
                        Supplier is subsequently terminated by Exult Supplier by
                        reason of redundancy provided always that he has not
                        previously received a Severance Payment from the Client
                        or Appropriate Affiliate in respect of the same period
                        of service; or

                5.5.2   from the Appropriate Affiliate if before the end of the
                        Assignment his employment is terminated by the
                        Appropriate Affiliate by reason of redundancy and he has
                        not unreasonably refused an offer of a suitable
                        alternative job with a BPA Affiliate; or

                5.5.3   from the Appropriate Affiliate provided he remains
                        seconded to Exult Supplier for the period of the
                        Assignment and at the end of the Assignment is either
                        not offered a job by Exult Supplier or is offered but
                        does not accept a job with Exult Supplier and in either
                        case has not unreasonably refused an offer of a suitable
                        alternative job with a BPA Affiliate.

        5.6     The Client will, and will procure that each Appropriate
                Affiliate will, indemnify, keep indemnified, and reimburse Exult
                Supplier, within [***]* of a request to do so or earlier if the
                payment arrangements in Schedule C permit and on production of
                documents endorsing the amount of the payment incurred, in
                respect of any claim by an Affected Employee in relation to a
                Severance or Transition Payment [***]*

        5.7     Exult Supplier and the Client or Appropriate Affiliate will
                agree appropriate communications to Affected Employees in
                connection with this Agreement.

----------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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6       OFFER OF EMPLOYMENT

        During or on termination of an Assignment, Exult Supplier may offer to
        employ an Assigned Employee. Such offer shall be in writing and will be
        to employ an Assigned Employee on the same contractual terms upon which
        he was employed at the date of the Offer (save in so far as those terms
        relate to an occupational pension scheme) and Exult Supplier shall treat
        such employee's continuous period of service with the Appropriate
        Affiliate as continuous with Exult Supplier (the "OFFER").

7       PENSIONS

        7.1     The Client shall, and shall procure that each Appropriate
                Affiliate shall, perform and discharge its or their obligations
                in relation to any occupational pension scheme of the Client or
                Appropriate Affiliate and of which any Affected Employee is a
                member, including without limitation its or their obligations to
                make employer's contributions and to ensure that the
                consequences of the cessation of any such Affected Employee's
                employment shall be administered in accordance with the rules of
                such scheme and shall indemnify Exult and keep Exult against any
                losses, costs (including reasonable legal costs), penalties,
                fines or other expenditure incurred by Exult as a result of the
                Client or Appropriate Affiliate failing so to discharge.

        7.2     The parties will within [***]* of the Commencement Date of the
                Agreement agree(by a side letter) in respect of any proposed
                Transferred Employee and employees who accept employment with
                Exult Supplier pursuant to Section 6:

                7.2.1   [***]*

                7.2.2   [***]*

                7.2.3   [***]*

8       ASSIGNMENT

        The Client and/or the Appropriate Affiliate will second its or their
        Assigned Employees to Exult Supplier on the following terms.

        8.1     DURATION

                Subject to Section 8.6 the Client and/or Appropriate Affiliate
                will second the Assigned Employees to Exult Supplier to perform
                the Services [***]* or such other period agreed between Exult
                Supplier, the Client and the Assigned Employee (the
                "ASSIGNMENT").

        8.2     CONTINUING EMPLOYMENT BY THE CLIENT/APPROPRIATE AFFILIATE

                8.2.1   During the Assignment the Assigned Employees will remain
                        employed by the Client or the Appropriate Affiliate and
                        will be assigned to Exult Supplier on their terms
                        immediately prior to the start of the Assignment as
                        amended from time to

----------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
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                        time provided always that such amendments shall be
                        notified to Exult Supplier in good time for Exult
                        Supplier to comply with its obligations in Section 8.4.

                8.2.2   During the term of the Assignment, Assigned Employees
                        will observe their terms of employment as if Exult
                        Supplier were the actual employer in all respects other
                        than matters relating to the termination of the Assigned
                        Employee's employment by the Client or Appropriate
                        Affiliate.

                8.2.3   The Client will reimburse Exult Supplier (or where
                        applicable, Exult Supplier will reimburse the Client) in
                        respect of accrued (or used) holiday pay entitlements
                        and accrued holiday pay entitlements of the Assigned
                        Employees as at the relevant transfer date.

        8.3     DUTIES OF THE CLIENT OR AN APPROPRIATE AFFILIATE

                8.3.1   The Client or the Appropriate Affiliate will pay the
                        Assigned Employees' salary and provide all contractual
                        and other benefits during the Assignment.

                8.3.2   The Client or the Appropriate Affiliate will be
                        responsible for making appropriate tax and national
                        insurance deductions from the Assigned Employees'
                        remuneration.

                8.3.3   The Client or Appropriate Affiliate shall be responsible
                        for confirming the arrangements set out in Section 8 in
                        writing to the Assigned Employee.

                8.3.4   Prior to the commencement of any Assignment and in good
                        time for Exult Supplier to comply with its obligations
                        under Section 8.4 the Client or Appropriate Affiliate
                        shall deliver to Exult Supplier copies of the terms of
                        employment of any Assigned Employee.

        8.4     DUTIES OF EXULT SUPPLIER

                8.4.1   Subject to Section 8.7 Exult Supplier will observe the
                        Assigned Employees' terms of employment as if it were
                        the actual employer in all respects other than in
                        matters relating to the termination of the Assigned
                        Employee's employment with the Client or Appropriate
                        Affiliate.

                8.4.2   Exult Supplier will maintain a record of each Assigned
                        Employee's sickness absence and will notify the Client
                        or the Appropriate Affiliate of such absence and provide
                        a copy of such records to the Client or the Appropriate
                        Affiliate at its request.

        8.5     PAYMENT FOR SERVICES

                8.5.1   As soon as practicable after the Commencement Date and
                        in any event prior to the commencement of the first
                        Assignment occurring in relation to the part of the
                        Services in which an Assigned Employee works, the Client
                        shall and shall procure that any Appropriate Affiliate
                        shall provide Exult Supplier with details of the costs
                        incurred by the Appropriate Affiliate of employing
                        Assigned Employees on a monthly basis.

                8.5.2   The Client shall not and shall procure that no
                        Appropriate Affiliate shall increase those costs other
                        than in the ordinary course of business.

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                8.5.3   The Client shall advise Exult Supplier of the costs
                        incurred by the Appropriate Affiliates of employing the
                        Assigned Employees on a monthly basis, [***]*

        8.6     EARLY TERMINATION

                8.6.1   Either party may terminate any Assigned Employee's
                        Assignment immediately by giving written notice to the
                        other if:

                        (i)     the Assigned Employee does or omits to do
                                anything (whether in connection with the
                                Assignment or not) which would allow the Client
                                or the Appropriate Affiliate to terminate his
                                employment summarily; or

                        (ii)    the Assigned Employee is guilty of dishonesty or
                                is convicted of an offence (other than a
                                motoring offence which does not result in
                                imprisonment) whether in connection with the
                                Assignment or not.

                8.6.2   Exult Supplier may terminate any Assigned Employee's
                        Assignment at any time on giving two week's written
                        notice to the Appropriate Affiliate, provided that in
                        this case only Exult Supplier's obligation to deduct
                        from charges invoiced to the Client the costs of
                        employing such an Assigned Employee incurred by an
                        Appropriate Affiliate, shall not cease until the earlier
                        of the end of the Assignment period or the date on which
                        the Assigned Employee's employment with the Appropriate
                        Affiliate ceases.

                8.6.3   An Assignment will automatically terminate on the
                        termination of the Assigned Employee's employment with
                        the Appropriate Affiliate.

        8.7     DISCIPLINARY MATTERS

                If any disciplinary or grievance matter arises in relation to
                any of the Assigned Employees during the Assignment, Exult
                Supplier will notify the Client or the Appropriate Affiliate as
                soon as possible. The Client or the Appropriate Affiliate will
                deal with the matter in accordance with its disciplinary or
                grievance procedure. Exult Supplier will provide whatever
                assistance is necessary.

        8.8     HEALTH AND SAFETY

                Exult Supplier will comply with its health and safety
                obligations in relation to the Assigned Employees. Exult
                Supplier will co-operate with the Client or the Appropriate
                Affiliate in respect of any action which it wishes to take in
                respect of the Assigned Employee in order to fulfil such
                obligations.

        8.9     INTELLECTUAL PROPERTY

                During the Assignment any invention, design, copyright or other
                intellectual property made by any of the Assigned Employees,
                [***]*

----------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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9       SECONDMENT

        9.1     In addition to the Assigned Employees, the Client may second to
                Exult Supplier one employee of its choice in [***]* or above
                (the "SECONDED EMPLOYEE") per 5000 employees in respect of whom
                Exult Supplier is providing Services to perform the Services
                [***]* (the "SECONDMENT").

        9.2     The Secondment shall be on the terms set out in Section 8 other
                than sub Sections 8.1, 8.5, and 8.6.2 substituting Seconded
                Employee for Assigned Employee in that section and references to
                Appropriate Affiliate being understood to be references to the
                employer of the Seconded Employee. For the avoidance of doubt
                Exult Supplier shall not be required to pay the Appropriate
                Affiliate for the services of the Seconded Employee.

10      EMPLOYEE INFORMATION

        Two months before the expiry of this Agreement, or if this Agreement has
        been terminated earlier for any reason within two weeks of being
        requested to do so by the Client, Exult Supplier will provide (and will
        procure any other employer will provide) to the Client the following
        information in relation to all employees who are employed wholly or
        mainly in providing the Services ("CURRENT EMPLOYEES"):

        10.1    the total number of the Current Employees (including those on
                maternity leave or other long-term leave of absence and who have
                a statutory or contractual right to return to work);

        10.2    the name, sex, date of commencement of employment, period of
                continuous employment, notice period, location, salary and other
                contractual or non-contractual benefits including any bonus
                entitlement, grade and age of each Current Employee;

        10.3    the complete terms of the contract of employment for each
                Current Employee entitled to a salary at a rate in excess of
                [***]*

        10.4    a copy of each proforma contract of employment and other
                contractual documentation for employees entitled to a salary at
                a rate of [***]* or less and the complete terms of the contracts
                of employment of any Current Employee not employed under a
                proforma contract of employment;

        10.5    details of dismissals or terminations of employment within the
                previous 12 months of any person who during that period was
                involved in the provision of the Services; and

        10.6    details of all agreements and arrangements entered into in
                relation to the Current Employees with any trade union or
                association of trade unions, works council, staff association or
                other similar organisation or body of employees.

11      EMPLOYMENT PROVISIONS ON TERMINATION

        11.1    On termination or expiry of this Agreement it is the intention
                of the parties that the Transfer Provisions will apply. If the
                Transfer Provisions have effect the following provisions shall
                apply in connection with such transfer:

----------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                11.1.1  the contract of employment of each Returning Employee
                        (save insofar as that contract relates to any
                        occupational pension scheme where the Transfer
                        Provisions exclude any such scheme from their scope)
                        shall be transferred to the Transferee with effect from
                        the Transfer Date which shall be the `time of transfer'
                        under the Transfer Provisions;

                11.1.2  Exult Supplier shall, and shall procure that each
                        Relevant Employer shall, perform and discharge its or
                        their obligations in respect of all the Returning
                        Employees for its or their own account up to and
                        including the Transfer Date including, without
                        limitation, discharging all wages, salaries and
                        emoluments of the Returning Employees or employer's
                        contributions to any relevant occupational pension
                        scheme and all other costs and expenses related to their
                        employment (including, without limitation, any taxation,
                        national insurance contributions, accrued holiday pay,
                        accrued bonus, commission or other sums payable in
                        respect of service prior to the Transfer Date) and shall
                        indemnify the Transferee and keep the Transferee
                        indemnified against any Staff Costs (substituting
                        Returning Employees for Affected Employees in that
                        definition and indemnified subject to Sections 5 and
                        3.1) which the Transferee incurs arising from Exult
                        Supplier's or the Relevant Employer's failure so to
                        discharge; the Client or Appropriate Affiliate shall and
                        shall procure that the Successor Operator shall
                        discharge all responsibilities and obligations in
                        respect of the Returning Employees thereafter;

                11.1.3  Exult Supplier shall, and shall procure that each
                        Relevant Employer, shall indemnify the Transferee and
                        keep the Transferee indemnified against all Staff Costs
                        (substituting Returning Employees for Affected Employees
                        in that definition and subject to Sections 5 and 3.1)
                        which relate to or arise out of any act or omission by
                        Exult Supplier or a Relevant Employer or any other event
                        or occurrence prior to the Transfer Date and which the
                        Transferee incurs in relation to any contract of
                        employment, employment relationship or collective
                        agreement concerning one or more of the Returning
                        Employees pursuant to the Transfer Provisions;

                11.1.4  The Client will and will procure that the Appropriate
                        Affiliate or Successor Operator will indemnify and keep
                        Exult Supplier indemnified against :

                        (i)     any Staff Costs (substituting Returning
                                Employees for Affected Employees in that
                                definition and subject to Sections 5 and 3.1)
                                which relate to or arise out of any act or
                                omission by the Client, Appropriate Affiliate or
                                Successor Operator, having its origin on or
                                after the Transfer Date and which Exult Supplier
                                incurs pursuant to the Transfer Provisions; and

                        (ii)    any Staff Costs (substituting Returning
                                Employees for Affected Employees in that
                                definition) which relate to or arise out of any
                                act or omission by the Client, Appropriate
                                Affiliate or Successor Operator prior to the
                                Transfer Date which Exult Supplier incurs by
                                virtue of Regulation 5(5) of the Transfer
                                Provisions and/or Article 4(2) of Council
                                Directive 77/187 EEC.

                11.1.5  Exult Supplier shall, and shall procure that each
                        Relevant Employer, shall indemnify the Transferee and
                        keep the Transferee indemnified against all Staff Costs
                        (substituting Returning Employees for Affected Employees
                        in that definition and subject to Sections 5 and 3.1)
                        which relate to or arise out of any dismissal
                        (including, without limitation, constructive dismissal)
                        by Exult Supplier or a Relevant Employer of any employee
                        (not being a Returning Employee) which the Transferee
                        incurs pursuant to the Transfer Provisions.

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        11.2    If the contract of employment of an employee transfers to the
                Transferee pursuant to the Transfer Provisions on a date other
                than the Transfer Date (but after the date of this Agreement)
                the provisions of Sections 10 and 11.1 above shall apply with
                the substitution of the date of actual transfer for the Transfer
                Date and references to the termination or expiry of the
                Agreement and the definitions used in those sections shall be
                amended by the same substitution. In respect of Section 10,
                Exult Supplier will supply the information listed in that
                section within a reasonable period (being no more than 10
                working days, of a request for it from the Client).

        11.3    If in the Client's reasonable opinion the Transfer Provisions
                will not apply to transfer the contract of employment of a
                Returning Employee on the Transfer Date, the Client or a
                Successor Operator may, at its absolute discretion, offer to
                employ one or more of the Returning Employees after the Transfer
                Date. The Relevant Employer will not discourage Returning
                Employees from accepting such an offer.

        11.4    In respect of each Returning Employee who transfers to the
                Transferee pursuant to Section 11.1.1 above, the Exult Supplier
                shall, and shall procure that each Relevant Employer shall,
                provide such employee's employment records and medical records
                to the Successor Operator in accordance with the terms of
                Section 4 with the necessary changes.

        11.5    In Section 11 the undertakings and indemnities given by Exult
                Supplier or procured by Exult Supplier to be given by a Relevant
                Employer to the Transferee shall be given to the Client for
                itself and as trustee for the Successor Operator.

                                       10

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

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                                TABLE OF CONTENTS

<TABLE>
<S>  <C>                                                                 <C>
1    CHANGE REQUESTS..................................................   1

2    CLASSIFICATION OF THE CHANGE REQUEST.............................   1

3    EVALUATION OF THE PROPOSED CHANGE................................   1

4    IMPACT ANALYSIS..................................................   3

5    APPROVAL.........................................................   4

6    REPORTING........................................................   4
</TABLE>

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                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

This Schedule sets out the procedure to be followed for any Proposed Change to
the Framework Agreement or any Country Agreement.

1       CHANGE REQUESTS

        1.1    Either party may request a Proposed Change by submitting a Change
               Request in accordance with the following process.

        1.2    The Change Request shall be divided into two (2) sections.
               Section One shall contain the general information regarding the
               Proposed Change and shall be completed by the Country
               Representative of the submitting party. Section Two shall contain
               the impact analysis for the Proposed Change, which shall be
               completed by the Exult Supplier Country Representative.

        1.3    In each Country, Change Requests shall be presented by the
               Country Representative of the submitting party to the other
               party's Country Representative or designee who shall acknowledge
               receipt by signature of the Change Request.

        1.4    Any Proposed Change which has a potential impact on more than one
               Country shall have a Change Request completed for each impacted
               Country.

2       CLASSIFICATION OF THE CHANGE REQUEST

        The Exult Supplier Country Representative and the Client Country
        Representative shall agree to the classification of the Change Request
        as follows:

        2.1    Where it is determined that the Proposed Change is an Operational
               Change, the Proposed Change shall be evaluated as set out in
               Section 3.1.

        2.2    Where it is determined that the Proposed Change is a change to
               the Client's Policies and Procedures, the proposed change shall
               be evaluated as set out in Section 3.2.

        2.3    Where it is determined that the Proposed Change is a Project, the
               Proposed Change shall be evaluated as set out in Section 3.3

        2.4    Where it is determined that the Proposed Change is a change to
               the terms and conditions of the Country Agreement or a change
               related to the Schedules of the Country Agreement which is not
               related to a specific Project or to a change to Client's Policies
               and Procedures, the Proposed Change shall be evaluated as set out
               in Section 3.4.

        2.5    Where it is determined that the Proposed Change should not
               proceed, the Change Request shall be rejected and returned to the
               submitting party.

        If the Exult Supplier's Country Representative and the Client's Country
        Representative cannot agree to the classification of the Change Request,
        then the Change Request shall be referred to the Regional Governance
        Panel for classification.

3       EVALUATION OF THE PROPOSED CHANGE

        The Proposed Change shall be evaluated, by classification, as described
        below:

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        3.1    Operational Changes

               3.1.1  Operational Changes shall be implemented in accordance
                      with the operational change control procedures and
                      approved subject to Section 5 of this Schedule.

        3.2    Changes to Client's Policies and Procedures

               3.2.1  Exult Supplier shall perform the impact analysis as
                      described in Section 4.

               3.2.2  The Exult Supplier Country Representative shall submit the
                      Proposed Change, including the Impact Analysis, to the
                      Client Country Representative.

               3.2.3  Based on the results of the impact analysis, the Client
                      Country Representative shall, within a reasonable
                      timeframe:

                      (i)    approve the Proposed Change and proceed to its
                             implementation subject to Section 5 of this
                             Schedule; or

                      (ii)   request Exult Supplier in writing to re-submit the
                             Proposed Change stating which items of information
                             it is dissatisfied with, in which case Exult
                             Supplier shall re-submit the Proposed Change within
                             a reasonable timeframe; or

                      (iii)  reject the Change Request in which case the
                             Agreement shall continue un-amended.

        3.3    Projects

               3.3.1  Exult Supplier shall perform the impact analysis as
                      described in Section 4.

               3.3.2  Exult Supplier shall prepare a Project Statement as set
                      out in Schedule H.

               3.3.3  The Exult Supplier Country Representative shall submit
                      the Proposed Change, including the Project Statement, to
                      the Client Country Representative

               3.3.4  Based on the results of the impact analysis, the Client
                      Country Representative shall, within a reasonable
                      timeframe:

                      (i)    approve the Proposed Change and the Project
                             Statement and proceed to its implementation subject
                             to Section 5 of this Schedule; or

                      (ii)   request in writing that Exult Supplier re-submit
                             the Proposed Change and Project Statement stating
                             which items of information it is dissatisfied with,
                             and Exult Supplier shall re-submit the Proposed
                             Change and Project Statement within a reasonable
                             timeframe; or

                      (iii)  reject the Change Request in which case Exult
                             Supplier will not implement the Project.

        3.4    Changes to the Agreement (as described in Section 2.4)

               3.4.1  Exult Supplier shall perform the impact analysis as
                      described in Section 4.

               3.4.2  The Exult Supplier Country Representative shall submit the
                      Proposed Change, including the impact analysis, to the
                      Client Country Representative for approval

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                      subject to Section 5 of this Schedule.

4       IMPACT ANALYSIS

        4.1    Upon determination of the classification of the Proposed Change,
               Exult Supplier shall provide, at its expense, within [***]* or as
               otherwise agreed, an estimate of the time and cost that Exult
               Supplier proposes to charge to the Client to complete the impact
               analysis. The Client shall provide Exult Supplier, within 10
               business days or as otherwise agreed, a decision as to whether to
               proceed with the impact analysis as estimated.

        4.2    If the Client Country Representative determines that the Proposed
               Change should not proceed, the Change Request shall be rejected
               and returned to the submitting party.

        4.3    If the Client Country Representative decides to proceed, Exult
               Supplier shall, as soon as reasonably practicable and acting in
               good faith, conduct an impact analysis to assess and evaluate the
               impact of the Proposed Change having regard to all relevant
               factors including the following:

               [***]*

        4.4    In the case of Proposed Changes relating to Projects, Exult
               Supplier, in addition to the impact analysis shall, acting in
               good faith, provide the Client with the following information:

               4.4.1  whether Exult Supplier considers the Project to be
                      technically feasible, and, if so, the estimated number,
                      grade, qualification and experience of personnel required
                      to provide the Project;

               4.4.2  the estimated number of days that would be required to be
                      spent by each such person in order to provide the Project;

               4.4.3  the estimated cost and timetable for implementation of the
                      Project including the date of its completion;

--------

* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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               4.4.4  the anticipated impact, if any, on other aspects of the
                      Services and operation of the Systems by the Client;

               4.4.5  the terms and conditions on which Exult Supplier is
                      willing to provide the Project, which shall so far as
                      reasonably appropriate shall be consistent with the terms
                      and conditions on which the Services are provided under
                      this Agreement; and

               4.4.6  any other information the Client may reasonably require in
                      relation to the Project.

        Exult Supplier shall, in good faith, endeavour to complete the impact
        analysis and propose fair a price to the Client for the implementation
        of the Proposed Change. In the event that Exult Supplier chooses not to
        quote a price for the Proposed Change, the Client may submit the request
        to another supplier.

5       APPROVAL

        Subject to the delegated financial authority limits provided by the
        relevant Client Global Commercial Contract Leader and Client Regional
        Commercial Contract Leader, the following approval levels shall apply.

        5.1    Change Requests that are classified as Operational Changes shall
               be approved by the Client's Country Representative and Exult
               Supplier's Country Representative or their designees except where
               Operational Changes do not impact Client activities or costs, in
               which case the Exult Country Representative or its designee may
               approve the change.

        5.2    Change Requests that are classified as changes to the Client's
               Policies and Procedures shall be approved by the Client Country
               Representative.

        5.3    Change Requests that are classified as Projects shall be approved
               by the Client's Country Representative.

        5.4    Change Requests that are classified as changes to the terms and
               conditions of the Country Agreement or as changes related to the
               Schedules of the Country Agreement which are not related to a
               specific Project or to a change to the Client's Policies and
               Procedures, shall be approved by the Regional Governance Panel.
               In the event that such changes have global implications, the
               Change Request shall be approved by the Global Governance Panel.

        Neither party shall be obliged to comply with any Proposed Changes
        unless and until approval has been given in accordance with this Change
        Control Management process and, pending approval, no Change shall be
        made to the Services or to the Framework and Country Agreements.

6       REPORTING

        A consolidated report of all Change Requests shall be presented by the
        Exult Supplier Country Representative to the Regional Governance Panel
        on a monthly basis. The Regional Governance Panel shall report Change
        Requests on a quarterly basis to the Global Governance Panel.

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE M

                          APPROVED EXULT SUBCONTRACTORS

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                                   SCHEDULE M

                          APPROVED EXULT SUBCONTRACTORS

This schedule sets forth those subcontractors that have been approved by BPA.

                                     [***]*

--------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

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                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

1       PART 1

        The following Controls have been submitted to Exult in writing and Exult
        shall fulfil its obligation under this Agreement in accordance with such
        Controls.

[***]*

2       PART 2

        The following Controls shall be reviewed and evaluated by BPA and Exult
        in accordance with this Agreement.

[***]*

--------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

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                                TABLE OF CONTENTS

<TABLE>
<S>                                                           <C>
1 INTRODUCTION..............................................    1

2 GLOBAL GOVERNANCE PANEL...................................    1

3 REGIONAL GOVERNANCE PANEL.................................    2

4 COUNTRY REPRESENTATIVES...................................    3

5 EXECUTIVE STEERING COMMITTEE..............................    4

6 REGIONAL STEERING COMMITTEES..............................    5

7 CONTRACT ADMINISTRATION DOCUMENTS.........................    6
</TABLE>

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                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

1       INTRODUCTION

        For the purposes of this Schedule, Exult shall mean Exult Supplier where
        appropriate; BPA shall mean the Client, where appropriate.

2       GLOBAL GOVERNANCE PANEL

        2.1     As soon as reasonably practicable following the Commencement
                Date a Global Governance Panel will be established by the
                parties to focus primarily on global strategic issues. It is
                agreed that the Global Governance Panel should not be involved
                in day-to-day issues.

        2.2     The Global Governance Panel will be comprised of 4 voting
                members as follows:

                2.2.1   one Global Project Leader from each of Exult and BPA
                        (who will also be members of the Executive Steering
                        Committee); and

                2.2.2   one Global Commercial Contract Leader from each of Exult
                        and BPA.

        2.3     The initial members of the Global Governance Panel are:

                BPA Global Project Leader

                Exult Global Project Leader

                BPA Global Commercial Contract Leader

               Exult Global Commercial Contract Leader

                Each party shall wherever reasonably practicable give the other
                3 months written notice in the event it wishes to change its
                representatives on the Global Governance Panel.

        2.4     The Global Governance Panel shall be chaired alternately by a
                BPA representative and an Exult representative.

        2.5     The Global Governance Panel will meet no less than quarterly,
                and at other times as agreed between the parties. The meetings
                will be arranged to synchronise with those of the Regional
                Governance Panels and will take place approximately two weeks
                after meetings of the Regional Governance Panels.

        2.6     Voting will be on a unanimous basis and a full quorum will be
                required for voting purposes.

        2.7     The responsibilities of the Global Governance Panel will
                include:

                2.7.1   reviewing the overall performance of the parties'
                        respective roles and responsibilities under this
                        Agreement and of their respective Affiliates under the
                        Country Agreements;

                2.7.2   reviewing significant recommendations and suggestions
                        made by the Executive Steering Committee relating to the
                        Services and/or this Agreement or any Country Agreement
                        and initiate appropriate actions;

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                2.7.3   submitting quarterly performance review reports to the
                        Executive Steering Committee for its guidance and
                        recommendations;

                2.7.4   when referred to it by any of the Regional Governance
                        Panels, considering and agreeing changes in accordance
                        with the Change Control Management procedure;

                2.7.5   seeking to resolve any Dispute referred to it in
                        accordance with the Dispute Resolution Procedure.

        2.8     The parties shall procure that the members of the Global
                Governance Panel shall, at all times, act reasonably and in good
                faith having due regard to the interests of all parties.

3       REGIONAL GOVERNANCE PANEL

        3.1     As soon as reasonably practicable at the time of contracting the
                first Country in a region a Regional Governance Panel will be
                established by the parties for that Region to focus primarily on
                regional strategic issues. It is agreed that the Regional
                Governance Panels should not be involved in day-to-day issues.

        3.2     Each Regional Governance Panel will be comprised of 4 voting
                members as follows:

                3.2.1   one Regional Project Leader from each of Exult and BPA;
                        and

                3.2.2   one Regional Commercial Contract Leader from each of
                        Exult and BPA.

        3.3     The Regional Governance Panel shall be chaired alternately by a
                BPA representative and an Exult representative.

        3.4     The Regional Governance Panel will meet monthly, and at other
                times as agreed between the parties. The meetings will be
                arranged to synchronise with those of the Global Governance
                Panel as appropriate and will take place approximately two weeks
                before the meetings of the Global Governance Panel.

        3.5     Voting will be on a unanimous basis and a full quorum will be
                required for voting purposes.

        3.6     The responsibilities and authorities of the Regional Governance
                Panel will be determined and delegated in each case by the
                Global Governance Panel and may include matters within the
                relevant Region such as:

                3.6.1   agreeing an efficient and effective Due Diligence
                        Exercise in each relevant Country;

                3.6.2   managing the internal interfaces with the Participating
                        Affiliates and the Exult Participating Affiliates in
                        relation to the Framework Agreement and the relevant
                        Country Agreements;

                3.6.3   addressing, co-ordinating and prioritising with issues
                        affecting the provision of the Services to Participating
                        Affiliates under the Country Agreements as referred to
                        it by the Country Representatives;

                3.6.4   reviewing the overall performance of the parties'
                        respective Affiliates under the relevant Country
                        Agreements;

                3.6.5   reviewing significant recommendations and suggestions
                        made by Regional Steering Committee relating to the
                        Services and/or any relevant Country Agreements and
                        initiate appropriate actions;

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                3.6.6   submitting quarterly performance review reports to the
                        Regional Steering Committee for its guidance and
                        recommendations;

                3.6.7   submit quarterly performance review reports to the
                        Global Governance Panel.

                3.6.8   managing Change Requests outside the authority of the
                        relevant Country Representative and otherwise in
                        accordance with the Change Control Management procedure;

                3.6.9   seeking to resolve any Disputes referred to in
                        accordance with the Dispute Resolution Procedure;

                3.6.10  referring matters outside its authority to the Global
                        Governance Panel;

                3.6.11  identifying issues which may have an impact outside the
                        relevant Region and referring these to the Global
                        Governance Panel as required; and

                3.6.12  monitoring and reviewing the ongoing status of Third
                        Party Contracts which are not Transferred to Exult
                        Supplier.

        3.7     The parties shall procure that the members of the Regional
                Governance Panel shall, at all times, act reasonably and in good
                faith having due regard to the interests of all parties.

4       COUNTRY REPRESENTATIVES

        4.1     As soon as reasonably practicable following a Country
                Commencement Date, BPA and Exult shall procure that, the
                relevant Affiliates each appoint a Country Representative in
                respect of that Country.

        4.2     The Country Representatives will have day-to-day responsibility
                for managing the operation of the Country Agreement and
                supervising the co-operation and other matters between the
                parties.

                4.2.1   The responsibilities and authorities of each Country
                        Representative will be determined and delegated in each
                        case by the relevant Regional Governance Panel and may
                        include matters such as:

                4.2.2   reviewing the overall performance of the parties'
                        respective Affiliates under the relevant Country
                        Agreement;

                4.2.3   interpretation of the Agreement;

                4.2.4   ensuring efficient flow of documentation under the
                        Agreement;

                4.2.5   handling of Disputes within the authority of the Country
                        Representative and referring others to the Regional
                        Governance Panel in accordance with the Dispute
                        Resolution Procedure;

                4.2.6   handling of Change Requests within the authority of the
                        Country Representative and referring others to the
                        Regional Governance Panel in accordance with the Change
                        Control Procedure;

                4.2.7   submitting issues concerning the relationship between
                        the parties to the Regional Steering Committee for its
                        guidance and recommendations;

                4.2.8   submit [monthly/regular] performance review reports to
                        the Regional Governance Panel;

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                4.2.9   generally dealing with any matter or issue arising out
                        of or in connection with the Country Agreement within
                        the delegated authority of, the Country Representative;

                4.2.10  identifying and referring matters outside the Country
                        Representative authority to the Regional Governance
                        Panel; and

                4.2.11  identifying issues which may have an impact outside the
                        relevant Country and referring these to the Regional
                        Governance Panel for their attention.

        4.3     The parties shall procure that the Country Representatives
                shall, at all times, act reasonably and in good faith having due
                regard to the interests of all parties.

5       EXECUTIVE STEERING COMMITTEE

        5.1     As soon as reasonably practicable following the Commencement
                Date an Executive Steering Committee will be established by the
                parties to focus primarily on global relationship issues. It is
                agreed that the Executive Steering Committee should not be
                involved in day-to-day issues.

                The Executive Steering Committee will be comprised as follows:

                For BPA:

                5.1.1   the Executive Steering Committee shall be chaired by a
                        BPA Group representative;

                5.1.2   one Global Project Leader from BPA (who will also be a
                        member of the Global Governance Panel);

                5.1.3   four business stream representatives; and

                5.1.4   one IT representative.

                For Exult:

                5.1.5   one Exult corporate executive representative;

                5.1.6   one Global Project Leader who will also be a member of
                        the Global Governance Panel; and

                5.1.7   IT/e-commerce/services representation.

                Each party shall wherever reasonably practicable give the other
                3 months written notice in the event it wishes to change its
                representatives on the Global Governance Panel.

        5.2     The Executive Steering Committee will meet quarterly, and at
                other times as agreed between the parties.

        5.3     The Executive Steering Committee shall be a non-voting body.

        5.4     The responsibilities of the Executive Steering Committee will
                include:

                5.4.1   reviewing the global relationship issues arising out of
                        the Framework Agreement and the Country Agreements;

                5.4.2   reviewing significant recommendations and suggestions
                        made by the Regional Steering Committee relating to
                        issues affecting the relationships between the parties
                        and relationships between the stakeholders;

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                5.4.3   reviewing performance and providing advice and guidance
                        to the Global Governance Panel for Performance
                        improvement and making recommendations directly to BPA
                        and Exult on issues affecting the relationships between
                        the parties and relationships between the stakeholders.

        5.5     The parties shall procure that the members of the Executive
                Steering Committee shall, at all times, act reasonably and in
                good faith having due regard to the interests of all parties.

6       REGIONAL STEERING COMMITTEES

        6.1     At the same time as a Regional Governance Panel is established a
                Regional Steering Committee will be established by the parties
                for that Region to focus primarily on issues effecting
                relationships between the parties and between the stakeholders
                in the relevant Region. It is agreed that the Regional Steering
                Committees should not be involved in day-to-day issues.

        6.2     The Regional Steering Committee will be comprised as follows:

                6.2.1   one member of the relevant Regional Governance Panel
                        from each of Exult and BPA;

                6.2.2   two other appropriate representatives from Exult such as
                        the IT manager, the Service Centre Manager or
                        representatives from equivalent roles; and

                6.2.3   up to four other representatives from BPA.

        6.3     The Regional Steering Committees shall be chaired by a BPA
                representative.

        6.4     The Regional Steering Committees will meet quarterly or
                otherwise, at times as agreed between the parties and will be
                synchronised to precede the Executive Steering Committee
                meetings.

        6.5     The Regional Steering Committees shall be non-voting bodies.

        6.6     The responsibilities and authorities of the Regional Steering
                Committees will be determined and delegated in each case by the
                Executive Steering Committee and may include matters such as;

                6.6.1   reviewing the Regional relationship issues arising out
                        of the Framework Agreement and of the relevant Country
                        Agreements;

                6.6.2   reviewing significant recommendations and suggestions
                        made by the Country Representatives relating to issues
                        affecting the relationships between the parties and
                        relationships between the stakeholders in the relevant
                        Region;

                6.6.3   reviewing performance and providing advice and guidance
                        to the Regional Governance Panel for performance
                        improvement and making recommendations directly to the
                        Executive Steering Committee on issues affecting the
                        relationships between the parties [and relationships
                        between the Stakeholders];

                6.6.4   submitting quarterly reviews to the Executive Steering
                        Committee.

        6.7     The parties shall procure that the members of the Regional
                Steering Committees shall, at all times, act reasonably and in
                good faith having due regard to the interests of all parties.

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7       CONTRACT ADMINISTRATION DOCUMENTS

        7.1     All contract administration documents shall be in English unless
                required otherwise by any law of a Country, in which case
                contract administration documents shall be prepared in both
                English and the language required by law of the relevant
                Country.

                                       6

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE Q

                                 DATA PROTECTION

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                                TABLE OF CONTENTS

<TABLE>
<S>   <C>                                                                                 <C>
1     DEFINITIONS.........................................................................1

2     PROCESSOR'S OBLIGATIONS AND WARRANTIES..............................................2

3     DATA EXPORT.........................................................................4

4     WARRANTY............................................................................5

5     BPA'S OBLIGATIONS...................................................................5
</TABLE>

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                                   SCHEDULE Q

                                 DATA PROTECTION

                                     PART I

                           DATA PROCESSING OBLIGATIONS

1       DEFINITIONS

        For the purposes of this Schedule, the following terms shall have the
        following meanings:

        "AGREEMENT" means this Agreement and each Country Agreement;

        "APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES" means such necessary
        measures that need to be taken in order to guarantee the security of the
        personal data and to avoid unauthorised, accidental or unlawful
        alteration, loss, disclosure, access to and processing of the personal
        data, taking account of the state of technology and the cost of their
        implementation, the nature of the personal data stored, and the risks
        posed by the processing whether they arise from human action or from
        physical or natural means. Specific regard shall be had to any relevant
        guidance, if any, provided by the Authority in each Country;

        "AUTHORITY" means the relevant data protection authority in the Country;

        "AUTOMATED DECISION" means a decision which produces legal effects or
        significantly affects a data subject and which is based solely on
        automated processing of data intended to evaluate certain personal
        aspects such as performance at work, creditworthiness, reliability and
        conduct etc;

        "BPA" means BPA and each BPA Participating Affiliate;

        "CLIENT PERSONAL DATA" means any personal data Processed by Exult
        Supplier for or on behalf of BPA in the context of the provision of the
        Services;

        "DATA SUBJECT" is one who can be identified, directly or indirectly, in
        particular by reference to an identification number or to one or more
        factors specific to his physical, physiological, mental, economic,
        cultural or social identity from any personal data;

        "DIRECTIVES" means the European Union Directive entitled "Directive
        95/46/EC of the European Parliament and of the Council of 24 October
        1995 on the protection of individuals with regard to the processing of
        personal data and on the free movement of such data" and the European
        Union Directive entitled "Directive 97/66/EC concerning the processing
        of personal data and the protection of privacy in the telecommunications
        sector";

        "EXULT" means Exult and each Exult Participating Affiliate;

        "IMPLEMENTING LEGISLATION" means the legislation and any guidance,
        policy or recommendations providing by the Authority (if any) in the
        Country which implements the Directives;

        "PERSONAL DATA" means any information relating to an identified or
        identifiable natural person. For the purposes of this definition, an
        identifiable person is one who can be identified, directly or
        indirectly, in particular by reference to an identification number or to
        one or more factors specific to his physical, physiological, mental,
        economic, cultural or social identity;

        "PROCESS" or "PROCESSING" means any operation or set of operations which
        is/are performed upon personal data, whether or not by automatic means,
        including collection, recording, organisation, storage, adaptation or
        alteration, retrieval, consultation, use, disclosure by

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        transmission, dissemination or otherwise making available, alignment or
        combination, blocking, erasure or destruction;

        "PURPOSES" means the purposes for which BPA personal data is to be
        Processed, as may be amended from time to time by the parties, and as
        currently set out in Schedule A (Scope of Services);

        "SENSITIVE DATA" means personal data revealing racial or ethnic origin,
        political opinions, religious or philosophical beliefs, trade-union
        membership, or health or sex life;

        "THIRD COUNTRY" means any country outside the European Economic Area.

2       PROCESSOR'S OBLIGATIONS AND WARRANTIES

        2.1     GENERAL OBLIGATIONS

                Exult hereby agrees during the term of the Agreement:

                2.1.1   to act only solely on the instructions of BPA and in so
                        doing to process BPA personal data on behalf of BPA
                        solely for the Purposes;

                2.1.2   to process BPA personal data in accordance with the
                        Directives and Implementing Legislation if the personal
                        detail is subject to the Directives; and

                2.1.3   to process BPA personal data in accordance with the
                        provisions of this Agreement.

        2.2     SPECIFIC OBLIGATIONS

                Without limiting the generality of Section 2.1, Exult shall;

                2.2.1   REGISTRATION AND AUTHORITY

                        Ensure that it has the necessary legal authority for the
                        purpose of processing BPA personal data for the Purposes
                        in accordance with the terms of this Agreement;

                2.2.2   SECURITY

                        Prior to any processing of BPA personal data:

                        (i)     put in place appropriate technical and
                                organisational measures to protect BPA personal
                                data (including suitable measures to protect
                                Sensitive Data) against accidental or unlawful
                                destruction or accidental loss, alteration,
                                unauthorised disclosure or access and against
                                all other unlawful forms of processing;

                        (ii)    put in place adequate security programmes and
                                procedures to ensure that unauthorised persons
                                will not have access to the equipment used to
                                process BPA personal data, and that any persons
                                it authorises to have access to BPA personal
                                data will respect and maintain the
                                confidentiality and security of BPA personal
                                data; and

                        (iii)   have reviewed and to continue to review its
                                security programmes and procedures to ensure
                                that they are adequate, having regard to
                                industry good practice and the cost of their
                                implementation at that time; and

                        (iv)    once processing has commenced in accordance with
                                this Agreement, if at any time Exult becomes
                                aware of any breach in security advise

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                                BPA forthwith of the nature and extent of the
                                breach and shall take all necessary remedial
                                action and shall indemnify BPA against all
                                costs, damages or other losses arising out of
                                such breach, except to the extent such loss
                                results from BPA failing to perform its
                                obligations in Section 5 below.

                2.2.3   ASSISTANCE AND ENQUIRIES

                        (i)     without limitation to the other provisions of
                                this Agreement, take all reasonable steps to
                                enable BPA to comply with its obligations under
                                the Directives and relevant Implementing
                                Legislation in relation to BPA personal data,
                                promptly upon being notified of such steps by
                                BPA;

                        (ii)    upon receiving any request for information or
                                assistance in relation to BPA personal data,
                                from BPA, the Authority, other regulatory body
                                in which has jurisdiction or a data subject,
                                Exult will promptly provide all relevant
                                information to BPA or the Authority as requested
                                by BPA;

                        (iii)   promptly appoint an individual (a "Data
                                Protection Officer") within its organisation
                                authorised to respond to any enquiries made
                                pursuant to this Section 2.2.3 or otherwise in
                                relation to this Agreement and with such other
                                roles, responsibilities and powers (if any) as
                                may be required by the laws implementing the
                                Directives in the jurisdiction of BPA and shall
                                promptly notify the details of this individual
                                to BPA.

                2.2.4   ENFORCEMENT

                        Recognise and agree BPA employees may enforce against
                        Exult any of their rights as Data Subjects under the
                        Directives or Implementing Legislation in relation to
                        the processing by Exult of the BPA personal data;

                2.2.5   DATA QUALITY

                        Subject to Section 2.1.1 above, to, where necessary,
                        maintain the accuracy of BPA personal data and keep it
                        up to date. Exult shall comply with all instructions
                        from BPA or any data subject to whom BPA personal data
                        relates to rectify, delete and update any BPA personal
                        data and, if so requested by BPA, shall notify in
                        writing BPA and/or the data subject as appropriate
                        within a reasonable time that it has done so.

                2.2.6   DATA EXPORT

                        Not export from any Country within the European Economic
                        Area any BPA personal data to any Third Country without
                        BPA's prior written consent such consent not to be
                        unreasonably withheld or delayed provided that BPA has
                        given such consent in relation to the USA;

                2.2.7   ACCESS

                        If the personal data is subject to the Directives,
                        provide the data subject with the same rights of access,
                        correction, blocking, suppression or deletion available
                        to such individual in the relevant Countries which are
                        subject to the Directives;

                2.2.8   DISCLOSURE

                        (i)     not to disclose, either free of charge or in
                                return for payment, not even for its
                                preservation, any BPA personal data to any other
                                legal or natural person other than where BPA has
                                given its prior written consent to such
                                disclosure or where there is a legal obligation
                                or there

                                       3
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                                is a regulatory obligation or where Exult is
                                responding to a request from the Authority or
                                other authorial regulatory body, in which case
                                BPA must, where this is permitted by law, be
                                informed where practicable prior to such
                                disclosure; and

                        (ii)    where BPA has consented to a disclosure in
                                accordance with 2.2.6(i) above, BPA may require
                                Exult to procure any disclosee to whom BPA
                                personal data is disclosed pursuant to such
                                clause to enter into an agreement for the
                                protection of personal data in similar terms to
                                this Agreement.

                2.2.9   RETENTION AND DESTRUCTION

                        Keep BPA personal data in such form as shall permit the
                        identification of data subjects for no longer than is
                        necessary for the Purposes of providing the Services or
                        as instructed by BPA;

                2.2.10  AUDIT

                        Submit its facilities used to process personal data,
                        data files and documentation needed for processing for
                        auditing and/or certification by BPA (or other duly
                        qualified auditors of inspection authorities not
                        reasonably objected to by Exult and approved by BPA) on
                        reasonable notice and at reasonable times to ascertain
                        compliance with the obligations and warranties in this
                        Schedule; and

                2.2.11  EMPLOYEE COMPLIANCE

                        Ensure the compliance of its employees from time to time
                        with the terms of this Schedule.

3       DATA EXPORT

        3.1     If BPA consents to the export of BPA personal data in accordance
                with Section 2.2.6 of this Schedule and if the personal data is
                subject to the Directives it shall ensure that the party to whom
                BPA personal data is exported shall:

                3.1.1   process BPA personal data in accordance with any
                        industry or other codes of practice to which it
                        subscribes and in accordance with the data protection
                        principles set out in the Directive, including without
                        limitation the principles in Article 6 of the Directive
                        relating to data quality and Article 17 of the Directive
                        relating to security;

                3.1.2   provide the data subject with the same rights of access,
                        correction, blocking, suppression or deletion available
                        to such individual Countries in which the personal data
                        is subject to the Directives;

                3.1.3   process BPA personal data purposes of and to the extent
                        required to provide the Services;

                3.1.4   maintain the accuracy of the data and keep it up to
                        date;

                3.1.5   comply with all instructions from BPA to rectify, delete
                        and update any personal data and confirm to BPA within a
                        reasonable time that it has done so;

                3.1.6   appoint, and identify to BPA and, if requested by BPA to
                        the Authority, an individual within its organisation
                        authorised to respond to enquiries from the Authority or
                        a data subject concerning its processing of his or her
                        personal data;

                                       4
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4       WARRANTY

        Exult warrants that it will process BPA personal data only:

        4.1     for the purposes of and to the extent required to provide the
                Services;

        4.2     to the extent they are applicable, in accordance with the
                Directives and the provisions of the Implementing Legislation;
                and

        4.3     in accordance with the provisions of this Agreement.

5       BPA'S OBLIGATIONS

        5.1     BPA warrants that:

                5.1.1   it will obtain the written consent of all Data Subjects
                        whose personal data may be processed by Exult as part of
                        the Services under this Agreement;

                5.1.2   it will indemnify and hold harmless Exult against all
                        costs, damages or other losses caused by any inaccuracy
                        in the personal data which BPA provides to Exult and
                        which results in Exult having any enforcement
                        proceedings taken by BPA employees and/or Authorities;

                5.1.3   it shall ensure that it is permitted under its
                        registrations with the Authorities in all Countries to
                        transfer personal data to third party suppliers such as
                        Exult;

                5.1.4   it will co-operate with Exult to ensure that all
                        personal data is accurate and that the Directives and
                        Implementing Legislation are complied with in the
                        applicable Countries.

                                       5
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                       UNITED KINGDOM AGREEMENT PRO FORMA

                                   SCHEDULE R

                          BPA PARTICIPATING AFFILIATES

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                                   SCHEDULE R

                          BPA PARTICIPATING AFFILIATES

This schedule sets forth the BPA Affiliates that shall receive the Services
under the applicable Country Agreement. This table shall be completed following
the Country Commencement Date.

--------------------------------------------------------------------------------
  COMPANY               COUNTRY PARENT IF NOT THE        REGISTERED OFFICE OR
                                  CLIENT                PRINCIPAL OR PLACE OF
                                                               BUSINESS
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

                                       1

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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE T

                             PROCESS LINE POPULATION

                                       1
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                                   SCHEDULE T

                             PROCESS LINE POPULATION

This schedule sets forth the populations that shall receive the Services for
this County Agreement. The table below shall be completed prior to the Process
Take On Date for each Process. The Client shall provide both initial data and
monthly updates for this table until such time as the systems are available to
automatically report on this data.

                         PROCESS LINE POPULATION TABLE

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL            TOTAL
BUSINESS/OTHER           POPULATION                                          POPULATION BY PROCESS LINE
                                               Organisation    HR       Labour    Expat                                      E/U
                                     Training  Development   Strategy  Relations  Admin   HRIS   Benefits  Compensation   Relations
<S>                      <C>         <C>       <C>           <C>       <C>        <C>     <C>    <C>       <C>            <C>

OIL (COUNTRY)

Retail

CI

MAS

Corporate Functions
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL
BUSINESS/OTHER                                                               POPULATION BY PROCESS LINE
                                         Under                E/U       Resourcing/            Performance   Domestic
                            Compliance   Admin   Payroll  Development   Recruiting  Severance  Management    Relocation    HRIT
<S>                         <C>          <C>     <C>      <C>           <C>         <C>        <C>           <C>           <C>

OIL (COUNTRY)

Retail

CI

MAS

Corporate Functions
</TABLE>

                                       1
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<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL            TOTAL
BUSINESS/OTHER           POPULATION                                          POPULATION BY PROCESS LINE
                                               Organisation    HR       Labour    Expat                                      E/U
                                     Training  Development   Strategy  Relations  Admin   HRIS   Benefits  Compensation   Relations
<S>                      <C>         <C>       <C>           <C>       <C>        <C>     <C>    <C>       <C>            <C>

Other

(1) __________________

(2) __________________

OIL (INTERNATIONAL)

Air

Marine

Shipping

Other

(1) __________________

(2) __________________

EXPLORATION
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL
BUSINESS/OTHER                                                               POPULATION BY PROCESS LINE
                                         Under                E/U       Resourcing/            Performance   Domestic
                            Compliance   Admin   Payroll  Development   Recruiting  Severance  Management    Relocation    HRIT
<S>                         <C>          <C>     <C>      <C>           <C>         <C>        <C>           <C>           <C>

Other

(1) __________________

(2) __________________

OIL (INTERNATIONAL)

Air

Marine

Shipping

Other

(1) __________________

(2) __________________

EXPLORATION
</TABLE>

                                       2
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<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL            TOTAL
BUSINESS/OTHER           POPULATION                                          POPULATION BY PROCESS LINE
                                               Organisation    HR       Labour    Expat                                      E/U
                                     Training  Development   Strategy  Relations  Admin   HRIS   Benefits  Compensation   Relations
<S>                      <C>         <C>       <C>           <C>       <C>        <C>     <C>    <C>       <C>            <C>

Business Units

(1) __________________

(2) __________________

Corporate Functions

Other

(1) __________________

(2) __________________

CHEMICALS

Business Units

(1) __________________

(2) __________________
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL
BUSINESS/OTHER                                                               POPULATION BY PROCESS LINE
                                         Under                E/U       Resourcing/            Performance   Domestic
                            Compliance   Admin   Payroll  Development   Recruiting  Severance  Management    Relocation    HRIT
<S>                         <C>          <C>     <C>      <C>           <C>         <C>        <C>           <C>           <C>

Business Units

(1) __________________

(2) __________________

Corporate Functions

Other

(1) __________________

(2) __________________

CHEMICALS

Business Units

(1) __________________

(2) __________________
</TABLE>

                                       3
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<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL            TOTAL
BUSINESS/OTHER           POPULATION                                          POPULATION BY PROCESS LINE
                                               Organisation    HR       Labour    Expat                                      E/U
                                     Training  Development   Strategy  Relations  Admin   HRIS   Benefits  Compensation   Relations
<S>                      <C>         <C>       <C>           <C>       <C>        <C>     <C>    <C>       <C>            <C>
Corporate Functions

Other

(1) __________________

(2) __________________

SOLAR

Business Units

(1) __________________

(2) __________________

Corporate Functions

Other

(1) __________________
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL
BUSINESS/OTHER                                                               POPULATION BY PROCESS LINE
                                         Under                E/U       Resourcing/            Performance   Domestic
                            Compliance   Admin   Payroll  Development   Recruiting  Severance  Management    Relocation    HRIT
<S>                         <C>          <C>     <C>      <C>           <C>         <C>        <C>           <C>           <C>
Corporate Functions

Other

(1) __________________

(2) __________________

SOLAR

Business Units

(1) __________________

(2) __________________

Corporate Functions

Other

(1) __________________
</TABLE>

                                       4
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<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL            TOTAL
BUSINESS/OTHER           POPULATION                                          POPULATION BY PROCESS LINE
                                               Organisation    HR       Labour    Expat                                      E/U
                                     Training  Development   Strategy  Relations  Admin   HRIS   Benefits  Compensation   Relations
<S>                      <C>         <C>       <C>           <C>       <C>        <C>     <C>    <C>       <C>            <C>
(2) __________________

GAS

Business Units

(1) __________________

Corporate Functions

Other

(1) __________________

(2) __________________

OTHER COUNTRY UNITS
 SUPPORTED

(1) __________________
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL
BUSINESS/OTHER                                                               POPULATION BY PROCESS LINE
                                         Under                E/U       Resourcing/            Performance   Domestic
                            Compliance   Admin   Payroll  Development   Recruiting  Severance  Management    Relocation    HRIT
<S>                         <C>          <C>     <C>      <C>           <C>         <C>        <C>           <C>           <C>
(2) __________________

GAS

Business Units

(1) __________________

Corporate Functions

Other

(1) __________________

(2) __________________

OTHER COUNTRY UNITS
 SUPPORTED

(1) __________________
</TABLE>

                                       5
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<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL            TOTAL
BUSINESS/OTHER           POPULATION                                          POPULATION BY PROCESS LINE
                                               Organisation    HR       Labour    Expat                                      E/U
                                     Training  Development   Strategy  Relations  Admin   HRIS   Benefits  Compensation   Relations
<S>                      <C>         <C>       <C>           <C>       <C>        <C>     <C>    <C>       <C>            <C>

(2) __________________

OTHER POPULATIONS

(1) EXAMPLE-ANNUITANTS

(2) __________________
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL
BUSINESS/OTHER                                                               POPULATION BY PROCESS LINE
                                         Under                E/U       Resourcing/            Performance   Domestic
                            Compliance   Admin   Payroll  Development   Recruiting  Severance  Management    Relocation    HRIT
<S>                         <C>          <C>     <C>      <C>           <C>         <C>        <C>           <C>           <C>

(2) __________________

OTHER POPULATIONS

(1) EXAMPLE-ANNUITANTS

(2) __________________
</TABLE>

                                       6
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                        UNITED KINGDOM COUNTRY AGREEMENT

                                   SCHEDULE U

                                ESCROW AGREEMENT

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                                TABLE OF CONTENTS

<TABLE>
<S>                                                                      <C>
1  DEFINITIONS......................................................       1

2  OWNER'S DUTIES AND WARRANTIES....................................       2

3  LICENSEE'S RESPONSIBILITIES......................................       2

4  ESCROW AGENT DUTIES..............................................       2

5  PAYMENT..........................................................       3

6  RELEASE EVENTS...................................................       3

7  CONFIDENTIALITY..................................................       4

8  INTELLECTUAL PROPERTY RIGHTS.....................................       4

9  VERIFICATION.....................................................       4

10 ESCROW AGENT'S LIABILITY.........................................       4

11 TERMINATION......................................................       5

12 GENERAL..........................................................       5
</TABLE>

                                       i

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                                   SCHEDULE U

                                ESCROW AGREEMENT

BETWEEN:

(1)     Exult, Inc. whose registered office is at 4 Park Plaza, Suite 350,
        Irvine, California 92614 (the "Owner");

(2)     BP Amoco plc whose registered office is at Britannic House, 1 Finsbury
        Circus, London, EC2M 7BA (the "Licensee"); and

(3)     NCC Escrow International Limited whose registered office is at Oxford
        House, Oxford Road, Manchester, M1 7ED (the "Escrow Agent")

PRELIMINARY:

(A)     The Licensee has been granted a license to use a software package
        comprising computer programs.

(B)     Certain technical information and documentation describing the software
        package and other process flowcharts describing the way in which the
        Owner provides certain services to the Owner and its affiliates, are the
        confidential property of the Owner and are required for understanding,
        maintaining and correcting the software package and the provision of the
        services respectively.

(C)     The Owner acknowledges that in certain circumstances the Licensee may
        require possession of the technical information and documentation held
        under this Agreement.

(D)     Each of the parties to this Agreement acknowledges that the
        considerations for their respective undertakings given under it are the
        undertakings given under it by each of the other parties.

IT IS AGREED THAT:

1       DEFINITIONS

        In this Agreement the following terms shall have the following meanings:

        1.1     "FULL VERIFICATION SERVICE" means those bespoke tests agreed
                between the Licensee and Escrow Agent for the verification of
                the Material;

        1.2     "INTELLECTUAL PROPERTY RIGHTS" means copyright, trade secret,
                patent, and all other rights of a similar nature;

        1.3     "SERVICES AGREEMENT" means the agreement pursuant to which the
                Owner grants a licence to the Licensee for the Package;

        1.4     "MATERIAL" means the source code of the Package comprising the
                latest technical information and documentation described in
                Schedules 1 and 2;

        1.5     "PACKAGE" means the software package licensed to the Licensee
                under the Services Agreement; and

        1.6     "STANDARD VERIFICATION SERVICE" means those tests detailed in
                the Standard Verification Service published by Escrow Agent from
                time to time.

                                       1

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2       OWNER'S DUTIES AND WARRANTIES

        2.1     The Owner shall:

                2.1.1   deliver a copy of the Material to Escrow Agent within 30
                        days of the date of this Agreement;

                2.1.2   at all times ensure that the Material as delivered to
                        Escrow Agent is capable of being used to generate the
                        latest version of the Package issued to the Licensee and
                        shall deliver further copies of the Material as and when
                        necessary;

                2.1.3   deliver to Escrow Agent a replacement copy of the
                        Material within 12 months of the last delivery;

                2.1.4   deliver a replacement copy of the Material within 14
                        days of receipt of a notice served upon it by Escrow
                        Agent under the provisions of Section 4.1.5; and

                2.1.5   deliver with each deposit of the Material the
                        information detailed in Schedule 2.

        2.2     The Owner warrants that:

                2.2.1   it owns the Intellectual Property Rights in the Material
                        and has authority to enter into this Agreement; and

                2.2.2   the Material lodged under Section 2.1 shall contain all
                        information in human readable form and on suitable media
                        to enable a reasonably skilled programmer or analyst to
                        understand, maintain and correct the Package and to
                        enable a suitably skilled person to understand and
                        maintain the provision of services under the Services
                        Agreement without the assistance of any other person.

3       LICENSEE'S RESPONSIBILITIES

        It shall be the responsibility of the Licensee to notify Escrow Agent of
        any change to the Package that necessitates a replacement deposit of the
        Material.

4       ESCROW AGENT DUTIES

        4.1     Escrow Agent shall:

                4.1.1   hold the Material in a safe and secure environment;

                4.1.2   inform the Owner and the Licensee of the receipt of any
                        copy of the Material;

                4.1.3   in accordance with the terms of Section 9 perform those
                        tests that form part of its Standard Verification
                        Service form time to time;

                4.1.4   at all times retain a copy of the latest verified
                        deposit of the Material; and

                4.1.5   notify the Owner if it becomes aware at any time during
                        the term of this Agreement that the copy of the Material
                        held by it has been lost, damaged or destroyed.

        4.2     Escrow Agent shall not be responsible for procuring the delivery
                of the Material in the event of failure by the Owner to do so.

                                       2

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5       PAYMENT

        Escrow Agent's fees are payable in accordance with Schedule 4.

6       RELEASE EVENTS

        6.1     Subject to the provisions of Sections 6.2 and 6.3, Escrow Agent
                will release the Material to a duly authorised officer of the
                Licensee if any of the following events occur:

                6.1.1   the Owner enters into any composition or arrangement
                        with its creditors or (being a company) enters into
                        liquidation whether compulsory or voluntary (other than
                        for the purposes of solvency reconstruction or
                        amalgamation) or has a receiver or administrative
                        receiver appointed over all or any party off its assets
                        or undertaking or a petition is presented for an
                        Administration Order or (being an individual or
                        partnership) becomes bankrupt, or an event occurs within
                        the jurisdiction of the country in which the Owner is
                        situated which has a similar effect to any of the above
                        events in the United Kingdom; or

                6.1.2   the Owner ceases to trade; or

                6.1.3   the Owner assigns copyright in the Material and the
                        assignee fails within 60 days of such assignment to
                        offer the Licensee substantially similar protection to
                        that provided by this Agreement without significantly
                        increasing the cost to the Licensee; or

                6.1.4   the Owner has defaulted in any obligation to provide the
                        Material under the Services Agreement and has failed to
                        remedy such default notified by the Licensee to the
                        Owner.

        6.2     The Licensee must notify Escrow Agent of the event(s) specified
                in Section 6.1 by delivering to Escrow Agent a declaration (the
                "Declaration") made by an officer of the Licensee attesting that
                such event has occurred exhibiting:

                6.2.1   such documentation in support of the Declaration as
                        Escrow Agent shall reasonably require;

                6.2.2   a copy of the Services Agreement;

                6.2.3   a signed confidentiality undertaking as detailed in
                        Schedule 3

                then Escrow Agent will release the Source Code to the Licensee
                upon receipt of the release fee stated in Schedule 3.

        6.3     Upon receipt of a Declaration from the Licensee claiming a
                release event under Section 6.1.4 then Escrow Agent will release
                the Material to the Licensee upon receipt of the release fee
                stated in Schedule 4.

        6.4     Where there is any dispute as to the occurrence of any of the
                events set out in Section 6 or the fulfilment of any obligations
                detailed therein, such dispute will be referred at the request
                of either the Owner or the Licensee to the dispute resolution
                procedure set out in the Services Agreement.

                                       3

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7       CONFIDENTIALITY

        7.1     The Material shall remain the confidential property of the Owner
                and in the event that Escrow Agent provides a copy of the
                Material to the Licensee, the Licensee shall be permitted to use
                the Material only in accordance with a confidentiality
                undertaking in the form contained in Schedule 3 of this
                Agreement.

        7.2     Escrow Agent agrees to maintain all information and/or
                documentation coming into its possession or to its knowledge
                under this Agreement in strictest confidence and secrecy. Escrow
                Agent further agrees not to make use of such information and/or
                documentation other than for the purposes of this Agreement and
                will not disclose or release it other than in accordance with
                the terms of this Agreement.

        7.3     Termination of this Agreement will not relieve Escrow Agent or
                its employees or the Licensee or its employees from the
                obligations of confidentiality contained in this Section 7.

8       INTELLECTUAL PROPERTY RIGHTS

        The release of the Material to the Licensee will not act as an
        assignment of any Intellectual Property Rights that the Owner possesses
        in the Material.

9       VERIFICATION

        9.1     Subject to the provisions of Sections 9.2 and 9.3, Escrow Agent
                shall bear no obligation or responsibility to any person, firm,
                company or entity whatsoever to determine the existence,
                relevance, completeness, accuracy, effectiveness or any other
                aspect of the Material.

        9.2     Upon the Material being lodged with Escrow Agent, Escrow Agent
                shall perform those tests in accordance with its Standard
                Verification Service and shall provide a copy of the test report
                to the parties to this Agreement.

        9.3     The Licensee shall be entitled to require that Escrow Agent
                carries out a Full Verification. Any reasonable charges and
                expenses incurred by Escrow Agent in carrying out the Full
                Verification will be paid by the Licensee save that if in the
                opinion of the expert appointed by the Managing Director of
                Escrow Agent, the Material is substantially defective in content
                any such reasonable charges and expenses will be paid by the
                Owner.

10      ESCROW AGENT'S LIABILITY

        10.1    Escrow Agent shall not be liable for loss caused to the Owner or
                the Licensee either jointly or severally except for loss or
                damage to the Material to the extent that such loss or damage is
                caused by the negligent acts or omissions of Escrow Agent, its
                employees, agents or sub-contractors and in such event Escrow
                Agent's total liability in respect of all claims arising under
                or by virtue of this Agreement shall not (except in the case of
                claims for personal injury or death) exceed the sum of Pound
                Sterling 500,000.

        10.2    Escrow Agent shall in no circumstances be liable to the Owner or
                the Licensee for indirect or consequential loss of any nature
                whatsoever whether for loss of profit, loss of business or
                otherwise.

        10.3    Escrow Agent shall be protected in acting upon any written
                request, waiver, consent, receipt or other document furnished to
                it pursuant to this Agreement, not only in assuming its due
                execution and the validity and effectiveness of its provisions
                but also as to the

                                       4

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--------------------------------------------------------------------------------

                truth and acceptability of any information contained in it,
                which Escrow Agent in good faith believes to be genuine and what
                it purports to be.

11      TERMINATION

        11.1    Escrow Agent may terminate this Agreement after failure by the
                Owner or the Licensee to comply with a 30 day written notice
                from Escrow Agent to pay any outstanding fee. If the failure to
                pay is on the part of the Owner, the Licensee shall be given the
                option of paying such fee itself. Such amount will be
                recoverable by the Licensee direct from the Owner.

        11.2    Escrow Agent may terminate this Agreement by giving 60 days
                written notice to the Owner and the Licensee. In that event the
                Owner and the Licensee shall appoint a mutually acceptable new
                custodian on terms similar to those contained in this Agreement.

        11.3    If a new custodian is not appointed within 30 days of delivery
                of any notice issued by Escrow Agent in accordance with the
                provisions of Section 11.2, the Owner or the Licensee shall be
                entitled to request the President for the time being of the
                British Computer Society to appoint a suitable new custodian
                upon such terms and conditions as he shall require. Such
                appointment shall be final and binding on all parties.

        11.4    The Licensee may terminate this Agreement at any time by giving
                written notice to the Owner and Escrow Agent.

        11.5    The Owner may only terminate this Agreement with the written
                request of the Licensee.

        11.6    This Agreement shall terminate upon release of the Material to
                the Licensee in accordance with Section 6.

        11.7    Upon termination under the provisions of Sections 11.2, 11.4,
                11.5 or 11.6, Escrow Agent will deliver the Material to the
                Owner. IF Escrow Agent is unable to trace the Owner, Escrow
                Agent will destroy the Material.

        11.8    Upon termination under the provisions o Section 11.1 the
                Material will be available for collection by the Owner from
                Escrow Agent for 30 days from the date of termination. After
                such 30 day period Escrow Agent will destroy the Material.

        11.9    Escrow Agent may forthwith terminate this Agreement and destroy
                the Material if it is unable to trace the Owner having used all
                reasonable endeavours to do so.

12      GENERAL

        12.1    This Agreement shall be governed by and construed in accordance
                with the laws of England and Wales.

        12.2    This Agreement represents the whole agreement relating to the
                escrow arrangements between the parties for the Package and
                supersedes all prior arrangements, negotiations and
                undertakings.

        12.3    All notices to be given to the parties under this Agreement
                shall be deemed to have been duly given or made when delivered
                personally or 7 days after posting or if sent by facsimile, 12
                hours after despatch to the party to which such notice is
                required to be given or made under this Agreement address to the
                principal place of business or for companies based in the UK,
                the registered office.

                                       5

<PAGE>   187
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                                   SCHEDULE 1

                         MATERIAL: TECHNICAL INFORMATION

The source code of the Package known as [                      ]

                                        1

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--------------------------------------------------------------------------------

                                   SCHEDULE 2

                         MATERIAL: TECHNICAL INFORMATION

The Material shall be supplied with details of the following:

        1.      Details of the deposit; full name and version details, number of
                media items, media type and density, file or archive format,
                list or retrieval commands, archive hardware and operating
                system details.

        2.      Name and functionality of each module/application of the
                Material.

        3.      Names and versions of development tools etc.

        4.      Documentation describing the procedures for
                building/compiling/executing/using the software (technical
                notes, user guides).

        5.      Hardcopy directory listings of the contents of the media.

        6.      Name and contact details of employee(s) with knowledge of how to
                maintain and support the Material.

                                       1

<PAGE>   189
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--------------------------------------------------------------------------------

                                   SCHEDULE 3

                           CONFIDENTIALITY UNDERTAKING

This undertaking is given on release of the Material pursuant to an Escrow Agent
dated [date] between:

(1)     ("the Owner");

(2)     ("the Licensee"); and

(3)     Escrow Agent

1.      Definitions contained in the Escrow Agent will apply to this
        undertaking.

2.      In consideration of Escrow Agent delivering the Materials to the
        Licensee, the Licensee undertakes with the Owner and Escrow Agent.

        2.1     to use the Material only for the purpose of understanding,
                maintaining, developing, enhancing and correcting the Package
                exclusively on behalf of the Licensee;

        2.2     not to use the Material for any other purpose nor disclose it to
                any person save such of its employees or contractors who need to
                know the same in order to understand, maintain, develop, enhance
                and correct the Package exclusively on behalf of the Licensee. ;

        2.3     to hold all media containing the Material in a safe and secure
                environment when not in use; and

        2.4     forthwith to destroy the same should the Licensee cease to be
                entitled to use the Package.

                                        1

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--------------------------------------------------------------------------------

                                   SCHEDULE 4

                     ESCROW AGENT'S FEES (STL)

1.      Initial Fee

2.      Annual Fee

        (payable on completion of this Agreement and on each anniversary
        thereafter)

1.      Update Fee

        (per update after the first 4 updates per annum)

1.      Storage Fee

        (per annum, per cubic foot payable if the source exceeds 1 cubic foot)

1.      Release Fee

        (plus Escrow Agent's reasonable expenses)

                (i)     All fees are subject to VAT where applicable(1)

                (ii)    All fees are reviewed by Escrow Agent from time to time

--------

(1)       Only applicable to countries within the EU.

                                       1

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Signed on behalf of Exult, Inc.

Name:
     ---------------------------------------------------------------------------

Position:                                                 (Authorised Signatory)
         --------------------------------------------

Signed on behalf of BP Amoco plc

Name:
     ---------------------------------------------------------------------------

Position:                                                 (Authorised Signatory)
         --------------------------------------------

Signed on behalf of Escrow Agent

Name:
     ---------------------------------------------------------------------------

Position:                                                 (Authorised Signatory)
         --------------------------------------------

                                       1<PAGE>   1

                                                                   EXHIBIT 10.16

                                   EXULT, INC.

                        2000 EMPLOYEE STOCK PURCHASE PLAN

         The following constitutes the provisions of the Exult, Inc. 2000
Employee Stock Purchase Plan (the "Plan").

1.       Purpose.

         The purpose of the Plan is to maintain competitive equity compensation
programs and to provide employees of Exult, Inc. (the "Company") and its
subsidiaries with an opportunity and incentive to acquire a proprietary interest
in the Company through the purchase of the Company's Common Stock, thereby more
closely aligning the interests of the Company's employees and stockholders. It
is the intention of the Company to have the Plan qualify as an "Employee Stock
Purchase Plan" under Section 423 of the Internal Revenue Code of 1986, as
amended ("Section 423"). Accordingly, the provisions of the Plan shall be
construed to extend and limit participation consistent with the requirements of
Section 423.

2.       Definitions.

         Capitalized terms used in this Plan and not otherwise defined have the
meanings set forth below.

         "Administrator" means the Committee, or the Board if the Board asserts
administrative authority over the Plan pursuant to Section 12.

         "Board" means the Board of Directors of the Company.

         "Change in Control" means a change in ownership of the Company pursuant
to any of the following transactions:

                           (i) a stockholder-approved merger or consolidation in
                  which securities possessing more than fifty percent (50%) of
                  the total combined voting power of the Company's outstanding
                  securities are transferred to a person or persons different
                  from the persons holding those securities immediately prior to
                  such transaction, or

                           (ii) a stockholder-approved sale, transfer or other
                  disposition of all or substantially all of the assets of the
                  Company, other than in the ordinary course of business, or

                           (iii) the acquisition, directly or indirectly, by a
                  person or related group of persons (other than the Company or
                  a person that directly or indirectly controls, is controlled
                  by or is under common control with the

<PAGE>   2

                  Company) of beneficial ownership (within the meaning of Rule
                  13d-3 of the Securities Exchange Act of 1934) of securities
                  possessing more than fifty percent (50%) of the total combined
                  voting power of the Company's outstanding securities pursuant
                  to a tender or exchange offer made directly to the Company's
                  stockholders.

         "Code" means the Internal Revenue Code of 1986, as amended.

         "Committee" means a committee of members of the Board meeting the
qualifications described in Section 12 and appointed by the Board to administer
the Plan.

         "Common Stock" means the Common Stock of the Company.

         "Compensation" means the total cash earnings of a participant. Total
cash earnings shall include (i) the regular base salary paid to a participant by
one or more Participating Companies during such individual's period of
participation in one or more Purchase Periods under the Plan plus (ii) all
overtime payments, bonuses, commissions, profit-sharing distributions or other
incentive-type payments received during such period. Such cash earnings shall be
calculated before deduction of (A) any income or employment tax withholdings or
(B) any contributions made by the participant to any Code Section 401(k) salary
deferral plan or any Code Section 125 cafeteria benefit program now or hereafter
established by the Company. However, cash earnings shall not include any
contributions made by the Company or any Subsidiary on the participant's behalf
to any employee benefit or welfare plan now or hereafter established (other than
Code Section 401(k) or Code Section 125 contributions deducted from such cash
earnings).

         "Effective Date" has the meaning specified in Section 14.

         "Employee" means any individual employed by the Company or any other
Participating Company on a basis under which he or she is expected to work for
more than 20 hours per week or more than five calendar months per year for
earnings considered wages under Code Section 3401 (a). For purposes of the Plan,
the employment relationship shall be treated as continuing while the individual
is on sick leave or other leave of absence approved by the employer, except that
when the period of leave exceeds 90 days and the individual's right to
reemployment is not guaranteed either by statute or by contract, the employment
relationship will be deemed to have terminated on the 91st day of such leave.

         "Enrollment Date" means the first day of each Purchase Period, i.e.
each January 1, April 1, July 1, and October 1 for the duration of the Plan.

         "Exchange Act" means the Securities Exchange Act of 1934, as amended.

         "Exercise Date" means the last day of each Purchase Period, i.e. March
31, June 30, September 30, or December 31, as applicable for the duration of the
Plan.

                                       2
<PAGE>   3

         "Fair Market Value" of the Common Stock as of the date of any
determination thereof means the value of Common Stock determined as follows:

                           (i) If the Common Stock is listed on any established
                  stock exchange or trades on the Nasdaq National Market, its
                  Fair Market Value shall be the most recent closing sales price
                  for such stock (or the closing bid, if no sales were
                  reported), as quoted on such exchange or system (or the
                  exchange or system with the greatest volume of trading in the
                  Common Stock) as of the date of such determination as reported
                  in the Wall Street Journal or such other source as the
                  Administrator deems reliable; or

                           (ii) If the Common Stock is quoted on the Nasdaq
                  Stock Market (but not on the Nasdaq National Market) or is
                  regularly quoted by a recognized securities dealer but selling
                  prices are not reported, its Fair Market Value shall be the
                  mean between the high and low asked prices for the Common
                  Stock on the date of such determination (or, if such date is
                  not a Trading Day, then on the next preceding Trading Day), as
                  reported in the Wall Street Journal or such other source as
                  the Administrator deems reliable; or

                           (iii) In the absence of an established market for the
                  Common Stock, the Fair Market Value of the Common Stock shall
                  be determined in good faith by the Administrator.

         "Option" means the option granted to each participant pursuant to
Section 4 upon enrollment in the Plan.

         "Participating Companies"" mean the Company and such Subsidiaries as
may be authorized from time to time by the Administrator to allow their
Employees to participate in the Plan.

         "Periodic Exercise Limit" has the meaning set forth in Section 4(a).

         "Plan Account" means an account maintained by the Company for each
participant in the Plan, to which are added the payroll deductions made for such
participant pursuant to Section 5 and from which are deducted amounts paid for
the purchase of shares upon exercise of such participant's Options pursuant to
Section 6.

         "Purchase Period" means each calendar quarter during the term of the
Plan (i.e., January 1 to March 31, April 1 to June 30, July 1 to September 30,
and October 1 to December 31). The Administrator shall have the power to change
the duration of Purchase Periods without stockholder approval if such change is
announced at least fifteen (15) days prior to the scheduled beginning of the
first Purchase Period to be affected.

         "Purchase Price" on any Exercise Date means an amount equal to 85% of
the lower of (i) the Fair Market Value of a share of Common Stock on that
Exercise Date or (ii) the Fair Market Value of a share of Common Stock on the
Enrollment Date for the Purchase Period ending on that Exercise Date.

                                       3
<PAGE>   4

         "Reserves" means the number of shares of Common Stock covered by each
Option that have not yet been exercised and the number of shares of Common Stock
that have been authorized for issuance under the Plan, but not yet placed under
Option.

         "Stock Plan Manager" means the person and/or entity designated by the
Company from time to time to accept notices, process subscriptions, terminations
and changes, and perform other tasks related to administration of the Plan.

         "Subsidiary" has the meaning as set forth under Section 424(f) of the
Code.

         "Trading Day" means a day on which national stock exchanges and the
Nasdaq National Market (or other market or exchange upon which the Common Stock
principally trades) is open for trading.

3.       Purchase Periods and Participation.

         The Plan shall be implemented through a series of consecutive Purchase
Periods. An Employee may enroll in the Plan by delivering an enrollment form in
the form of Exhibit A hereto to the Stock Plan Manager. Each enrollment form
shall take effect, and the Employee submitting the enrollment form shall be a
Plan participant, as of the next Enrollment Date occurring at least ten days
after the filing of such enrollment form with the Stock Plan Manager. An
enrollment form in effect for a Plan participant (as such enrollment form may be
changed pursuant to Section 5) shall continue in effect for all Purchase Periods
beginning with the effectiveness of the enrollment form if the participant
remains an Employee and has not withdrawn pursuant to Section 7.

4.       Options.

         (a)      Grants. On the Enrollment Date for each Purchase Period, each
                  Employee enrolled in such Purchase Period shall be granted an
                  Option to purchase on the Exercise Date at the end of that
                  Purchase Period (at the applicable Purchase Price) up to that
                  number of shares of Common Stock determined by dividing $6,250
                  by the Fair Market Value of a share of Common Stock as of the
                  opening of business on the Enrollment Date (such number of
                  shares being the "Periodic Exercise Limit"). Each Option shall
                  expire immediately after the Exercise Date at the end of that
                  Purchase Period for which the Option was granted.

         (b)      Grant Limitations. Any provisions of the Plan to the contrary
                  notwithstanding, no participant shall be granted an Option
                  under the Plan:

                           (i) if, immediately after the grant, such participant
                  (or any other person whose stock would be attributed to such
                  Employee pursuant to Section 424(d) of the Code) would own
                  stock and/or hold outstanding options to purchase stock
                  possessing five percent (5%) or more of the total combined

                                       4
<PAGE>   5

                  voting power or value of all classes of stock of the Company
                  or of any Subsidiary; or

                           (ii) which permits such participant's rights to
                  purchase stock under all employee stock purchase plans of the
                  Company and its Subsidiaries to accrue at a rate that exceeds
                  Twenty-Five Thousand Dollars ($25,000) worth of stock
                  (determined at the Fair Market Value of the shares at the time
                  such Options are granted) in any calendar year.

         (c) No Rights in Respect of Underlying Stock. The participant will have
no interest or voting right in shares covered by an Option until such Option has
been exercised.

5.       Payroll Deductions.

         (a) Participant Designations. The enrollment form applicable to a
Purchase Period shall designate payroll deductions to be made on an after-tax
basis on each payday during the Purchase Period as a whole number percentage not
exceeding ten percent (10%) of such Employee's Compensation for the pay period
corresponding to such payday.

         (b) Plan Account Balances. The Company shall make payroll deductions as
specified in each participant's enrollment form on each payday during the
Purchase Period and add such payroll deductions to such participant's Plan
Account. A participant may not make any additional payments into such Plan
Account. No interest will accrue on any payroll deductions. All payroll
deductions received or held by the Company under the Plan may be used by the
Company for any corporate purpose, and the Company shall not be obligated to
segregate such payroll deductions.

         (c) Participant Changes. A participant may discontinue his or her
participation in the Plan as provided in Section 7. A participant may increase
or decrease his or her rate of payroll deductions by filing with the Stock Plan
Manager a new enrollment form authorizing the change. Such change shall become
effective as of the Enrollment Date for the first Purchase Period beginning at
least ten days after the filing of the new enrollment form with the Stock Plan
Manager.

         (d) Decreases. Notwithstanding the foregoing, to the extent necessary
to comply with Section 423(b)(8) of the Code and Section 4(b) herein, a
participant's payroll deductions may be decreased to 0% at such time during any
Purchase Period that is scheduled to end during a calendar year (the "Current
Purchase Period") when the aggregate of all payroll deductions previously used
to purchase stock under the Plan in a prior Purchase Period which ended during
that calendar year plus all payroll deductions accumulated with respect to the
Current Purchase Period equal $21,250. Payroll deductions shall recommence at
the rate provided in such participant's enrollment form at the beginning of the
first Purchase Period that is scheduled to end in the following calendar year,
unless terminated by the participant as provided in Section 7.

                                       5
<PAGE>   6

         (e) Tax Obligations. At the time of each exercise of a participant's
Option, and at the time any Common Stock issued under the Plan to a participant
is disposed of, the participant must adequately provide for the Company's
federal, state, or other tax withholding obligations, if any, that arise upon
the exercise of the Option or the disposition of the Common Stock. At any time,
the Company may, but will not be obligated to, withhold from the participant's
compensation the amount necessary for the Company to meet applicable withholding
obligations, including any withholding required to make available to the Company
any tax deductions or benefit attributable to sale or early disposition of
Common Stock by the Employee.

         (f) Statements of Account. The Company shall maintain each
participant's Plan Account and shall give each Plan participant a statement of
account at least annually. Such statements will set forth the amounts of payroll
deductions, the Purchase Price, the number of shares purchased and the remaining
cash balance, if any, for the period covered.

6.       Exercise of Options and Holding Period.

         (a) Automatic Exercise on Exercise Dates. Unless a participant
withdraws as provided in Section 7, his or her Option for a Purchase Period will
be exercised automatically on the Exercise Date at the end of that Purchase
Period for the maximum number of shares of Common Stock, including fractional
shares, that can then be purchased at the applicable Purchase Price with the
payroll deductions (including deductions from a payday coincident with the
Exercise Date) accumulated in such participant's Plan Account and not yet
applied to the purchase of shares under the Plan, subject to the Periodic
Exercise Limit. During a participant's lifetime, a participant's Options to
purchase shares hereunder are exercisable only by the participant.

         (b) Delivery of Shares. As promptly as practicable after each Exercise
Date on which a purchase of shares occurs, the Company shall arrange the
issuance of the shares purchased on behalf of each Participant whose Option is
exercised at that time. The Company may deliver a stock certificate for the
purchased shares or arrange a book entry transfer representing the shares,
provided that the Company may in its discretion hold fractional shares for the
accounts of the participants pending aggregation to whole shares. Shares
purchased under the Plan may be issued to the participant or the participant and
his or her spouse or a trust designated by the participant in which the employee
and his or her spouse are the sole trustees and beneficiaries.

         (c) Compliance with Law. Shares shall not be issued with respect to an
Option unless the exercise of such Option and the issuance and delivery of such
shares pursuant thereto comply with all applicable provisions of law, domestic
or foreign, including, without limitation, the Securities Act of 1933, as
amended, the Exchange Act, the rules and regulations promulgated thereunder, and
the requirements of any stock exchange or market system upon which the shares
may then be listed or traded, and shall be further subject to the approval of
counsel for the Company with respect to such compliance. As a condition to the
exercise of an Option, the Company may require the participant for whom an
Option is exercised to represent and warrant at the time of any such exercise
that the shares are being

                                       6
<PAGE>   7

purchased only for investment and without any present intention to sell or
distribute such shares if, in the opinion of counsel for the Company, such a
representation is required by any of the aforementioned applicable provisions of
law. Shares issued upon purchase under the Plan may be subject to such transfer
restrictions and stop-transfer instructions as the Administrator deems
appropriate.

         (d) Excess Plan Account Balances. If, due to application of the
Periodic Exercise Limit, there remains in a participant's Plan Account
immediately following exercise of such participant's Option on an Exercise Date
any cash accumulated prior to such Exercise Date and not applied to the purchase
of shares under the Plan, such cash shall promptly be returned to the
participant.

         (e) Required Holding Period. Shares purchased pursuant to this Plan may
not be transferred during the period of 180 days immediately following the
Exercise Date upon which such shares were acquired. For this purpose, "transfer"
includes any sale, pledge, hypothecation, or other transfer of the shares or any
interest therein other than (i) a transfer to the Company, (ii) a transfer,
other than a sale, made for estate planning purposes, or (iii) a transfer that
does not eliminate the beneficial ownership of the transferor. The Company may
enforce this transfer restriction by placing appropriate legends upon
certificates representing the shares and by issuing appropriate stop transfer
instructions to its transfer agent.

7.       Voluntary Withdrawal; Termination of Employment.

         (a) Voluntary Withdrawal. A participant may withdraw from a Purchase
Period, at any time on or before the fifth business day before the Exercise Date
for that Purchase Period, by giving written notice to the Stock Plan Manager in
the form of Exhibit B hereto or in such other form and according to the
procedures specified by the Stock Plan Manager from time to time. Such
withdrawal shall be effective five business days after receipt by the Stock Plan
Manager of notice thereof. On or promptly following the effective date of any
withdrawal, all (but not less than all) of the withdrawing participant's payroll
deductions added to his or her Plan Account and not yet applied to the purchase
of shares under the Plan will be paid to such participant, and on the effective
date of such withdrawal such participant's Option for the Purchase Period will
be automatically terminated, and no further payroll deductions for the purchase
of shares will be made during the Purchase Period. If a participant withdraws
from a Purchase Period, payroll deductions will not resume at the beginning of
any succeeding Purchase Period unless the participant delivers to the Company a
new enrollment form with respect thereto.

         (b) Termination of Employment. Promptly after a participant's ceasing
to be an Employee for any reason the payroll deductions added to such
participant's Plan Account and not yet applied to the purchase of shares under
the Plan will be returned to such participant or, in the case of his or her
death, to the person or persons entitled thereto under Section 9, and such
participant's Option will be automatically terminated, provided that, if the
Company does not learn of such death more than five (5) business days prior to
an

                                       7
<PAGE>   8

Exercise Date, payroll deductions added to such participant's Plan account may
be applied to the purchase of shares under the Plan on such Exercise Date.

8.       Transferability.

         Neither payroll deductions added to a participant's Plan Account nor
any rights with regard to the exercise of an Option or to receive shares under
the Plan may be assigned, transferred, pledged or otherwise disposed of by the
participant in any way other than by will, the laws of descent and distribution
or as provided in Section 9 hereof. Any such attempt at assignment, transfer,
pledge or other disposition shall be without effect, except that the
Administrator may treat such act as an election to withdraw from a Purchase
Period in accordance with Section 7.

9.       Designation of Beneficiary.

         A participant may file a written designation of a beneficiary who is to
receive any cash from the participant's Plan Account in the event of such
participant's death and any shares purchased for the participant upon exercise
of his or her Option but not yet issued. If a participant is married and the
designated beneficiary is not the spouse, spousal consent may be required for
such designation to be effective. A designation of beneficiary may be changed by
a participant at any time by written notice to the Stock Plan Manager. In the
event of the death of a participant and in the absence of a beneficiary validly
designated under the Plan who is living at the time of such participant's death,
the Company shall deliver such shares and/or cash to the executor or
administrator of the estate of the participant, or if no such executor or
administrator has been appointed (to the knowledge of the Company), the Company,
in its discretion, may deliver such shares and/or cash to the spouse or to any
one or more dependents or relatives of the participant, or if no spouse,
dependent or relative is known to the Company, then to such other person as the
Company may designate.

10.      Stock.

         The maximum number of shares of the Company's Common Stock that shall
be made available for sale under the Plan and any other employee stock purchase
plans maintained by the Company from time to time shall be 2,000,000 shares,
subject to adjustment upon changes in capitalization of the Company as provided
in Section 11. Any sales of shares of the Company's Common Stock under other
employee stock purchase plans maintained by the Company from time to time will
reduce, on a share-for-share basis, the number of shares remaining available for
sale under this Plan. If on a given Enrollment Date or Exercise Date the number
of shares with respect to which Options are to be granted or exercised exceeds
the number of shares then available under the Plan, the Administrator shall make
a pro rata allocation of the shares remaining available for purchase in as
uniform a manner as shall be practicable and as it shall determine to be
equitable. Shares of Common Stock subject to unexercised Options that expire,
terminate or are cancelled will again become available for the grant of further
Options under the Plan.

                                       8
<PAGE>   9

11.      Adjustments Upon Changes in Capitalization, Dissolution, Merger or
         Asset Sale.

         (a) Changes in Capitalization. Subject to any required action by the
stockholders of the Company, the Reserves as well as the Purchase Price,
Periodic Exercise Limit, and other characteristics of the Options, shall be
appropriately and proportionately adjusted for any increase or decrease or
exchange in the issued shares of Common Stock resulting from a stock split,
reverse stock split, stock dividend, combination or reclassification of the
Common Stock, exchange or any other increase or decrease in the number of shares
of Common Stock effected without receipt of consideration by the Company;
provided, however, that conversion of any convertible securities of the Company
shall not be deemed to have been "effected without receipt of consideration."
Such adjustment shall be made by the Administrator, whose determination in that
respect shall be final, binding and conclusive. Except as expressly provided
herein, no issue by the Company of shares of stock of any class, or securities
convertible into shares of stock of any class, shall affect, and no adjustment
by reason thereof shall be made with respect to, the number or price of shares
of Common Stock subject to an Option. The Administrator may, if it so determines
in the exercise of its sole discretion, provide for adjusting the Reserves, as
well as the Purchase Price, Periodic Exercise Limit, and other characteristics
of the Options, in the event the Company effects one or more reorganizations,
recapitalizations, rights offerings or other increases or reductions of shares
of its outstanding Common Stock.

         (b) Dissolution or Liquidation. In the event of the proposed
dissolution or liquidation of the Company, all pending Purchase Periods will
terminate immediately prior to the consummation of such proposed action, unless
otherwise provided by the Administrator, and all Plan Account balances will be
paid to participants as appropriate consistent with applicable law.

         (c) Change in Control. Each outstanding Option shall automatically be
exercised, immediately prior to any Change in Control, by applying the payroll
deductions of each participant for the Purchase Period in which such Change in
Control occurs to the purchase of whole shares of Common Stock at a purchase
price per share equal to eighty-five percent (85%) of the lower of (i) the Fair
Market Value per share of Common Stock on the Enrollment Date of the Purchase
Period in which such Change in Control occurs or (ii) the Fair Market Value per
share of Common Stock immediately prior to such Change in Control. However, the
applicable Periodic Exercise Limit per participant shall continue to apply to
any such purchase.

         The Company shall use its best efforts to provide at least ten (10)
days' prior written notice of the occurrence of any Change in Control, and the
participants shall, following the receipt of such notice, have the right to
withdraw from the Purchase Period prior to the Change in Control.

12.      Administration.

         The Plan shall be administered by the Committee, which shall have the
authority to construe, interpret and apply the terms of the Plan and any
agreements defining the rights and

                                       9
<PAGE>   10

obligations of the Company and participants under the Plan, to prescribe, amend,
and rescind rules and regulations relating to the Plan, to determine eligibility
and to adjudicate all disputed claims filed under the Plan, and to make all
other determinations necessary or advisable for the administration of the Plan.
The Administrator may, in its discretion, delegate ministerial responsibilities
under the Plan to the Company. Every finding, decision and determination made by
the Committee shall, to the full extent permitted by law, be final and binding
upon all parties. Any action of the Committee shall be taken pursuant to a
majority vote or by the unanimous written consent of its members. The Committee
shall be constituted so as to comply with or preserve the qualifications of the
Plan under Section 423, and any other applicable law or regulation, as
appropriate. The Board may from time to time in its discretion exercise any
responsibilities or authority allocated to the Committee under the Plan. No
member of the Committee or any designee thereof will be liable for any action or
determination made in good faith with respect to the Plan or any transaction
arising under the Plan.

13.      Amendment or Termination.

         (a) Administrator's Discretion. The Administrator may, at any time and
for any reason, terminate or amend the Plan. Except as provided in Section 11,
no such termination can affect Options previously granted, provided that a
Purchase Period may be terminated by the Administrator on or before its Exercise
Date if the Administrator determines that such termination is in the best
interests of the Company and its stockholders. Except as provided herein, no
amendment may make any change in any Option theretofore granted that adversely
affects the rights of any participant. To the extent necessary to comply with
and qualify under Section 423 and any successor rule or provision and any other
applicable law or regulation, the Administrator shall obtain stockholder
approval of amendments to the Plan in such a manner and to such a degree as
required.

         (b) Administrative Modifications. Without stockholder consent (except
as specifically required by applicable law or regulation) and without regard to
whether any participant rights may be considered to have been "adversely
affected," the Administrator shall be entitled to amend the Plan to the extent
necessary to comply with and qualify under Section 423 and any successor rule or
provision and any other applicable law or regulation, change the Purchase
Periods, reduce the duration of any holding requirement under Section 6(e),
change the frequency and/or number of permitted changes in payroll deductions
during Purchase Periods, establish the exchange ratio applicable to amounts
withheld in a currency other than U.S. dollars, permit payroll withholding in
excess of the amount designated by a participant to adjust for delays or
mistakes in the processing of properly completed withholding elections,
establish reasonable waiting and adjustment periods and/or accounting and
crediting procedures to ensure that amounts applied toward the purchase of
Common Stock for each participant properly correspond with amounts withheld from
the participant's Compensation, and establish such other limitations or
procedures as the Administrator determines in its sole discretion to be
advisable and which are consistent with the Plan.

                                       10
<PAGE>   11

14.      Term of Plan.

         The Plan shall become effective on July 1, 2000 (the "Effective Date"),
provided that the Plan has been approved by the stockholders of the Company
before such date. After becoming effective, the Plan shall continue in effect
for a term of twenty (20) years unless sooner terminated pursuant to the terms
of the Plan.

15.      Miscellaneous.

         (a) Notices. All notices or other communications by a participant to
the Company under or in connection with the Plan shall be deemed to have been
duly given when received in the form specified by the Company at the location,
or by the person, designated by the Company for the receipt thereof.

         (b) Other Participating Companies. The Administrator may from time to
time in its discretion allow the Employees of one or more Subsidiaries to
participate in the Plan upon the same terms and conditions, and subject to the
same limitations and restrictions, as the Employees of the Company who are at
the time participating in the Plan.

         (c) No Employment Rights. The Plan does not, directly or indirectly,
create any right for the benefit of an employee or class of employees to
purchase any shares under the Plan, or create in any employee or class of
employees any right with respect to continuation of employment by the Company,
and it shall not be deemed to interfere in any way with the Company's right to
terminate, or otherwise modify, an employee's employment at any time.

         (d) Applicable Law. The laws of the State of California shall govern
all matters relating to the Plan, except to the extent (if any) superseded by
the laws of the United States.

         (e) Headings. Headings used herein are for convenience of reference
only and do not affect the meaning or interpretation of the Plan.

                                       11
<PAGE>   12

                                    EXHIBIT A

                                   EXULT, INC.

                        2000 EMPLOYEE STOCK PURCHASE PLAN

                                 ENROLLMENT FORM

_____ Original Application
_____ Change in Payroll Deduction Rate
_____ Change of Beneficiary/Beneficiaries

By signing this Enrollment Form for the Exult, Inc. 2000 Employee Stock Purchase
Plan, I agree to the following statements, terms and conditions:

1.       I elect to participate in the Exult, Inc. 2000 Employee Stock Purchase
         Plan (and in successive purchase periods under the Plan), and subscribe
         to purchase shares of common stock of Exult, Inc. in accordance with
         the terms of this Enrollment Form and the Plan.

2.       I have specified a percentage below and I authorize Exult to deduct
         that percentage of my Compensation from each of my paychecks on an
         after-tax basis. I understand that these deductions will continue as
         long as I am a participant in the Plan.

3.       I understand that Exult will accumulate my payroll deductions and that
         if I do not withdraw from the Plan on or before the fifth business day
         before the exercise date for a purchase period, Exult will
         automatically use my accumulated payroll deductions to purchase shares
         of Exult, Inc. common stock on the last day of that purchase period.

4.       I understand that I may not sell or transfer (as defined in the Plan)
         shares purchased through the Plan during the period of 180 days
         immediately following the purchase of those shares, and that the
         Company may enforce this restriction by placing appropriate legends on
         certificates representing the shares and by issuing appropriate stop
         transfer instructions to its transfer agent.

5.       I have received a copy of the complete Plan and agree to be bound by
         its terms. I understand that my participation in the Plan is in all
         respects subject to my eligibility and other terms of the Plan. I also
         understand that, in case of any inconsistency between this Enrollment
         Form and the Plan, the Plan shall govern.

TO SUBSCRIBE, PLEASE COMPLETE ALL OF THE FOLLOWING:

o    Circle the applicable Enrollment Date: January 1 April 1 July 1 October 1
     (You must deliver this Enrollment Form to the Stock Plan Manager listed
     below at least 10 days before the date you circle.)

o    Percentage amount of my Compensation to be deducted from each paycheck
     (circle one):

     0   1   2   3   4   5   6   7   8   9   10

     (Must be a whole percentage, not to exceed 10%.)

                                       12
<PAGE>   13

o    Shares purchased for me under the plan are to be issued in the following
     name:

     --------------------------------------------------------------

          (Note: Shares may be issued only in the name(s) of the employee or the
          employee and his or her spouse or any trust in which the employee and
          his or her spouse are the sole trustees and beneficiaries.)

o    In the event of my death, I hereby designate the following as my
     beneficiary/beneficiaries to receive (in proportion to the percentages
     listed below) all payments and shares due me under the Plan. (If necessary,
     use additional sheets to add beneficiaries.):

                  Beneficiary name: (Please print)

                   -----------------------------------------------------
                  (First)               (Middle)                (Last)

                  Beneficiary Address

                   -----------------------------------------------------

                   -----------------------------------------------------

                  Relationship:  _________________      Percentage: ________%

                  Beneficiary name: (Please print)

                   -----------------------------------------------------
                  (First)               (Middle)                (Last)

                  Beneficiary Address

                   -----------------------------------------------------

                   -----------------------------------------------------

                  Relationship:  _________________      Percentage: ________%

                                       13
<PAGE>   14

I UNDERSTAND THAT THIS ENROLLMENT FORM SHALL REMAIN IN EFFECT THROUGHOUT
SUCCESSIVE PURCHASE PERIODS UNLESS TERMINATED BY ME.

Dated: ___________________            --------------------------------------
                                      Employee's Signature

                                      --------------------------------------
                                      Employee's Printed Name

                                      --------------------------------------
                                      Spouse's Signature (if you've listed a
                                      beneficiary or beneficiaries other than
                                      your spouse)

Employee's Social Security Number:
                                      --------------------------------------
Employee's Address:
                                      --------------------------------------

                                      --------------------------------------

Submit this Enrollment Form to the Stock Plan Manager.
The Stock Plan Manager is:

                                       14
<PAGE>   15

                                    EXHIBIT B

                                   EXULT, INC.

                        2000 EMPLOYEE STOCK PURCHASE PLAN

                                 WITHDRAWAL FORM

         I hereby elect to withdraw from the Purchase Period ending at least
five business day after delivery of this Withdrawal Form to the Stock Plan
Manager.

Dated: ___________________            --------------------------------------
                                      Employee's Signature

                                      --------------------------------------
                                      Employee's Printed Name

                                       15

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