Document:

Second Note Modification Agreement and Allonge between inContact and Zions

 Exhibit 10.18 
 Second Note Modification Agreement and Allonge 
 (Promissory Note –
Revolving Line of Credit) 
 This Second Note Modification Agreement and Allonge (the “Modification”) is made and
entered into as of March 1, 2011, between inContact, Inc. (“Borrower”) and Zions First National Bank (“Lender”). 
 Recitals 
 1. Borrower has executed a Promissory Note (Revolving Line of
Credit) dated July 16, 2009, in favor of Lender in the original principal amount of eight million five hundred thousand dollars ($8,500,000.00), as amended by that certain Note Modification Agreement and Allonge (Revolving Line of Credit) dated
August 3, 2010 (collectively the “Note”). 
 2. Borrower and Lender desire to modify the Note as provided herein.

 Modification 
 For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Borrower and Lender hereby agree and amend and modify the Note as follows: 

1. Recitals. Borrower and Lender each hereby acknowledge the accuracy of the Recitals, which are incorporated herein by reference.

 2. Definitions. Except as otherwise provided herein, terms defined in the Loan Agreement shall have the same meaning
when used herein. Terms defined in the singular shall have the same meaning when used in the plural and vice versa. As used herein, the term: 
 “Loan Agreement” means that certain Loan Agreement dated July 16, 2009, as amended by that certain Amendment to Loan Agreement dated February 22, 2010, that certain Second Amendment to
Loan Agreement dated August 3, 2010, and that certain Third Amendment to Loan Agreement of even date herewith, by and between Lender and Borrower, together with any exhibits, amendments, addenda, and modifications. 

3. Attachment to Note. An original of this Modification shall be attached to the original Note as an allonge to the Note and made
a part of the Note, provided, however, that failure to attach an original of this Modification as an allonge to the Note shall not impact the effectiveness of this Modification and this Modification shall nonetheless be valid, binding and
enforceable. 
 4. Modification of Note. The Note is hereby modified as follows: 

(a) The Maturity Date of the Loan is extended to July 1, 2013. 

5. Conforming Modifications. Each of the Loan Documents is modified to be consistent herewith and to provide that it shall be a
default or an Event of Default thereunder if Borrower shall fail to comply with any of the covenants of Borrower herein. 
 6.
Effective Date of Modification. The modifications provided in this Modification shall be effective upon execution hereof by Lender and Borrower. 

 7. Note Remains in Full Force and Effect. Except as expressly modified by this
Modification, the Note and all Loan Documents remain in full force and effect. All Collateral securing the Note shall continue to secure the Note as modified. 
 8. Payment of Expenses and Attorneys Fees. Borrower shall pay all reasonable expenses of Lender relating to the negotiation, drafting of documents, and documentation of this Modification,
including, without limitation, title insurance, recording fees, filing fees, and reasonable attorneys fees and legal expenses. 

9. Modified Note Becomes a Loan Document. The Note, as modified by this Modification, shall be a Loan Document and all references
in the Loan Documents to the Note shall refer to the Note as modified by this Modification. 
 10. Integrated Agreement;
Amendment. This Modification constitutes the entire agreement between Borrower and Lender concerning modification of the Note and may not be altered or amended except by written agreement signed by Borrower and Lender. PURSUANT TO UTAH CODE
SECTION 25-5-4, BORROWER IS NOTIFIED THAT THIS MODIFICATION IS A FINAL EXPRESSION OF THE AGREEMENT BETWEEN BORROWER AND LENDER CONCERNING MODIFICATION OF THE NOTE AND THIS MODIFICATION MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY ALLEGED ORAL
AGREEMENT. 
 All other prior and contemporaneous agreements, arrangements and understandings between the parties hereto as to
modification of the Note are rescinded. 
 This Modification and the Note shall be read and interpreted together as one
instrument. 
 11. Governing Law. This Modification shall be governed by and construed in accordance with the laws of the
State of Utah. 
 12. Counterpart Execution. This Modification may be executed in one or more counterparts, each of which
shall be deemed an original and all of which together shall constitute one and the same document. Signature pages may be detached from the counterparts and attached to a single copy of this Modification to physically form one document. Receipt by
Lender of an executed copy of this Modification by facsimile or electronic mail shall constitute conclusive evidence of execution and delivery of this Modification by the signatory thereto. 

[Signature Page(s) Follow] 

  

- 2 - 

 IN WITNESS WHEREOF, the parties have executed this Modification as of the day and year first
indicated above. 
  

			
	Lender:
	
	Zions First National Bank
		
	By:	 	/s/ Thomas C. Etzel
	Name: Thomas C. Etzel
	Title: Senior Vice President
	
	Borrower:
	
	inContact, Inc.
		
	By:	 	/s/ Gregory S. Ayers
	Name: Gregory S. Ayers
	Title: Chief Financial Officer

  

- 3 -Third Amendment to Loan Agreement between inContact and Zions

 Exhibit 10.19 
 Third Amendment to Loan Agreement 
 This Third Amendment to Loan Agreement
(the “Amendment”) is made and entered into as of March 1, 2011, between inContact, Inc. (“Borrower”) and Zions First National Bank (“Lender”). 

Recitals 

1. Borrower and Lender have entered into a Loan Agreement dated July 16, 2009, as amended by that certain Amendment to Loan
Agreement dated February 22, 2010, and as further amended by that certain Second Amendment to Loan Agreement dated August 3, 2010, (collectively the “Loan Agreement”). 

2. Borrower and Lender desire to modify and amend the Loan Agreement, as provided herein. 

Amendment 

For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Lender and Borrower hereby agree and
amend and modify the Loan Agreement as follows: 
 1. Recitals. Borrower and Lender each hereby acknowledge the accuracy
of the Recitals, which are incorporated herein by reference. 
 2. Definitions. Except as otherwise provided herein,
terms defined in the Loan Agreement shall have the same meaning when used herein. Terms defined in the singular shall have the same meaning when used in the plural and vice versa. 

3. Amendments. The Loan Documents are hereby modified and amended as follows: 

(a) Section 6.14(a) Minimum EBITDA of the Loan Agreement is deleted and replaced in its entirety with the
following: 
 a. Minimum Quarterly EBITDA. Borrower shall maintain a minimum quarterly EBITDA, measured as
of the last day of each quarter, as follows: 
  

					
	 Period Ending
	  	Amount	 
	 March 31, 2011 through September 30, 2011
	  	$	300,000	  
	 December 31, 2011 and thereafter
	  	$	1,000,000	  

 4. References.
Each reference in the Loan Documents to any of the Loan Documents shall be deemed to be a reference to such documents as modified hereby. 
 5. Note Modification. Upon execution and delivery of this Amendment, Borrower shall execute and deliver that certain Second Note Modification Agreement and Allonge of even date herewith, pursuant
to which the maturity date of the Promissory Note shall be extended to July 1, 2013. 
 6. Borrower Representations and
Warranties. Borrower hereby affirms and again makes the representations and warranties set forth in Section 5 of the Loan Agreement as of the date of this amendment, except to the extent that any such representations and warranties refer
specifically to an earlier date. 
 7. Borrower Covenants. Borrower covenants with Lender as follows: 

 (a) Borrower shall execute, deliver, and provide to Lender such additional agreements,
documents, and instruments as reasonably required by Lender to effectuate the intent of this Amendment. 
 (b) Borrower hereby
fully, finally, and forever releases and discharges Lender and its successors, assigns, directors, employees, agents, and representatives from any and all actions, causes of action, claims, debts, demands, liabilities, obligations, and suits of
whatever kind or nature, in law or equity, that Borrower has or in the future may have, whether known or unknown, arising from or relating to the Loan, the Loan Documents, or the actions or omissions of Lender in respect to the Loan or the Loan
Documents arising from events, acts or omissions occurring prior to the date hereof. 
 8. Payment of Expenses and Attorneys
Fees. Borrower shall pay all reasonable expenses of Lender relating to the negotiation, drafting of documents, and documentation of this Amendment, including, without limitation, all reasonable attorneys fees and legal expenses. Lender is
authorized and directed to disburse a sufficient amount of the Loan proceeds to pay these expenses in full. 
 9. Agreement
Remains in Full Force and Effect. The Loan Documents are ratified and affirmed by Borrower and shall remain in full force and effect as modified hereby. Any property rights or rights to or interests in property granted as security in the Loan
Documents shall remain as security for the Loan and the obligations of Borrower in the Loan Documents. 
 10. Integrated
Agreement; Amendment. This Amendment, together with the Loan Agreement and the Loan Documents, constitutes the entire agreement between Lender and Borrower concerning the subject matter hereof, and may not be altered or amended except by written
agreement signed by Lender. PURSUANT TO UTAH CODE SECTION 25-5-4, BORROWER IS NOTIFIED THAT THESE AGREEMENTS ARE A FINAL EXPRESSION OF THE AGREEMENT BETWEEN LENDER AND BORROWER AND THESE AGREEMENTS MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY
ALLEGED ORAL AGREEMENT. 
 11. Governing Law. This Amendment shall be governed by and construed in accordance with the
laws of the State of Utah. 
 12. Counterparts. This Amendment may be executed in one or more counterparts, each of which
shall be deemed an original and all of which together shall constitute one and the same document. Signature pages may be detached from the counterparts and attached to a single copy of this Amendment to physically form one document. Receipt by
Lender of an executed copy of this Amendment by facsimile or electronic mail shall constitute conclusive evidence of execution and delivery by the signatory thereto. 
 All other prior and contemporaneous agreements, arrangements, and understandings between the parties hereto as to the subject matter hereof are, except as otherwise expressly provided herein, rescinded.

 This Third Amendment and the Loan Agreement shall be read and interpreted together as one agreement. 

[Signature Pages(s) Follow] 

  

- 2 - 

 IN WITNESS WHEREOF, the parties here executed this Amendment upon the day and year first
indicated above. 
  

			
	Lender:
	
	Zions First National Bank
		
	By:	 	/s/ Thomas C. Etzel
	Name: Thomas C. Etzel
	Title: Senior Vice President
	
	Borrower:
	
	inContact, Inc.
		
	By:	 	/s/ Gregory S. Ayers
	Name: Gregory S. Ayers
	Title: Chief Financial Officer

 THIRD
AMENDMENT TO LOAN 
 AGREEMENT 

Signature Page

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}]]