Document:

exv10w5

Exhibit 10.5

Human Resources

Direct 866.292.2098

HR@rightnow.com

TRANSMITTED VIA EMAIL

March 8, 2011

Wayne Huyard

RightNow Technologies

Dear Wayne,

The purpose of this letter is to amend the terms of your ongoing employment by providing for new
severance benefits. This letter sets out all of your entitlements to severance in the event of
termination of employment, and replaces any previous offer letter to the extent of any
inconsistency.

Any capitalized terms in this letter shall have the same meaning as in the attachment to this
letter.

Termination of Employment: You will receive the following benefits if your employment with
the Company (or any successor company or affiliated entity with which you are then employed) is
terminated by the Company or such other employer without Cause:

	 	(i)	 	acceleration of 25% of your then unvested stock options in connection with
all stock option awards made on or after February 25, 2011, and subject to the terms
and conditions of each such stock option agreement that is executed by you and the
Company;
	 
	 	(ii)	 	12 months salary continuation at your then current base salary; and
	 
	 	(iii)	 	reimbursement of the cost of your COBRA premium for a maximum of 18 months
provided you continue to be eligible for COBRA.

Termination of Employment following a Change of Control: In lieu of the benefits referred
to above, you will receive the following benefits if (a) your employment with the Company (or any
successor company or affiliated entity with which you are then employed) is terminated by the
Company or such other employer without Cause within three months before, or eighteen months
following the date of a Change in Control of the Company; or (b) your employment with the Company
(or any successor company or affiliated entity with which you are then employed) is terminated by
you for Good Reason within three months before or eighteen months following the date of a Change in
Control of the Company:

 

 

	 	(i)	 	acceleration of 100% of your then unvested stock options in connection with
all stock option awards made on or after February 25, 2011, and subject to the terms
and conditions of each such stock option agreement that is executed by you and the
Company;
	 
	 	(ii)	 	18 months salary continuation at your then current base salary;
	 
	 	(iii)	 	reimbursement of the cost of your COBRA premium for a maximum of 18 months
provided you continue to be eligible for COBRA:
	 
	 	 	 	provided that the benefits referred to in paragraphs (i), (ii) and (iii)
are subject to reduction to avoid a negative tax consequence to you. Your
benefits will be reduced by the amount necessary to prevent any part of any
payment or benefit received by you from being treated as an “excess parachute
payment” under section 280G(b)(1) of the Internal Revenue Code, but only if and to
the extent such reduction will also result in a greater after tax benefit to you
than the after tax benefit to you of the severance payments computed without
regard to any reduction.

All other terms and conditions in your current offer of employment will remain in place, and will
not be affected by this change. In addition, nothing in this letter changes the terms and
conditions of any existing stock option agreements that you have with the Company, including any
rights to acceleration that you have under those agreements.

Please sign below to acknowledge your acceptance of this offer, and return it me by March 25, 2011.

Sincerely,

	 	 	 	 
	 

Tory Atkins

	 	 
 Wayne
Huyard	 
	Director, Human Resources
	 	 	 

 

 

ATTACHMENT

DEFINITIONS

“Change in Control” shall mean a change in ownership or control of the Company effected through any
of the following transactions:

	 	1.	 	merger, consolidation or other reorganization unless securities representing
more than 50% of the total combined voting power of the voting securities of the
successor corporation are immediately thereafter beneficially owned, directly or
indirectly and in substantially the same proportion, by the persons who beneficially
owned the Company’s outstanding voting securities immediately prior to such
transaction;
	 
	 	2.	 	the sale, transfer or other disposition of all or substantially all of the
Company’s assets;
	 
	 	3.	 	the acquisition, directly or indirectly by any person or related group of
persons (other than the Company or a person that directly or indirectly controls, is
controlled by, or is under common control with, the Company), of beneficial ownership
(within the meaning of Rule 13d-3 of the Exchange Act) of securities possessing more
than 50% of the total combined voting power of the Company’s outstanding securities
pursuant to a tender or exchange offer made directly to the Company’s stockholders; or
	 
	 	4.	 	a change in the composition of the Board of Directors over a period of 36
consecutive months or less such that a majority of the directors ceases, by reason of
one or more contested elections for directorship, to be comprised of individuals who
either (i) have been directors continuously since the beginning of such period or (ii)
have been elected or nominated for election as directors during such period by at
least a majority of the directors described in clause (i) who were still in office at
the time the Board of Directors approved such election or nomination.

Following a Change in Control, “Company” shall refer to the successor corporation in the
transaction.

Termination of employment for “Cause” shall mean termination by the Company of your employment
based upon (i) the willful and continued failure by you substantially to perform your duties and
obligations (other than any such failure resulting from your incapacity due to physical or mental
illness or any such actual or anticipated failure resulting from your termination for “Good Reason”
as defined below), (ii) your conviction or plea bargain in connection with the commission or
alleged commission of any felony or gross misdemeanor involving moral turpitude, fraud or
misappropriation of funds, or (iii) your willful engaging in misconduct which causes substantial
injury to the Company, its other employees or its

 

 

clients, whether monetarily or otherwise. For purposes of this paragraph, no action or failure to
act on your part shall be considered “willful” unless done, or omitted to be done, by you in bad
faith and without reasonable belief that your action or omission was in the best interests of the
Company.

“Good Reason” shall mean the occurrence of any of the following events following a Change in
Control, except for the occurrence of such an event in connection with the termination of your
employment by the Company (or any successor company or affiliated entity then employing you) for
Cause, Disability or death:

	 	1.	 	the assignment to you of employment duties or responsibilities which are not
substantially comparable in responsibility and status to the employment duties and
responsibilities you held immediately prior to the Change in Control;
	 
	 	2.	 	a reduction in your base salary as in effect immediately prior to the Change
in Control or as the same may be increased from time to time during the term of this
Agreement; or
	 
	 	3.	 	requiring you to work in a location more than 50 miles from your office
location immediately prior to the Change in Control, except for requirements of
temporary travel on the Company’s business to an extent substantially consistent with
your business travel obligations immediately prior to the Change in Control.exv10w6

Exhibit 10.6

Human Resources

Direct 866.292.2098

HR@rightnow.com

TRANSMITTED VIA EMAIL

March 8, 2011

Jeff Davison

RightNow Technologies

Dear Jeff,

The purpose of this letter is to amend the terms of your ongoing employment by providing for new
severance benefits. This letter sets out all of your entitlements to severance in the event of
termination of employment, and replaces any previous offer letter to the extent of any
inconsistency.

Any capitalized terms in this letter shall have the same meaning as in the attachment to this
letter.

Termination of Employment: You will receive the following benefits if your employment with
the Company (or any successor company or affiliated entity with which you are then employed) is
terminated by the Company or such other employer without Cause:

	 	(i)	 	acceleration of 12.5% of your then unvested stock options in connection with
all stock option awards made on or after February 25, 2011, and subject to the terms
and conditions of each such stock option agreement that is executed by you and the
Company;
	 
	 	(ii)	 	12 months salary continuation at your then current base salary; and
	 
	 	(iii)	 	Reimbursement of the cost of your COBRA premium for a maximum of 18 months
provided you continue to be eligible for COBRA.

Termination of Employment following a Change of Control: In lieu of the benefits referred
to above, you will receive the following benefits if (a) your employment with the Company (or any
successor company or affiliated entity with which you are then employed) is terminated by the
Company or such other employer without Cause within three months before, or eighteen months
following the date of a Change in Control of the Company; or (b) your employment with the Company
(or any successor company or affiliated entity with which you are then employed) is terminated by
you for Good Reason within three months before or eighteen months following the date of a Change in
Control of the Company:

 

 

	 	(i)	 	acceleration of 100% of your then unvested stock options in connection with
all stock option awards made on or after February 25, 2011, and subject to the terms
and conditions of each such stock option agreement that is executed by you and the
Company;
	 
	 	(ii)	 	12 months salary continuation at your then current base salary;
	 
	 	(iii)	 	Reimbursement of the cost of your COBRA premium for a maximum of 18 months
provided you continue to be eligible for COBRA; provided that
	 
	 	 	 	the benefits referred to in paragraphs (i), (ii) and (iii) are subject to
reduction to avoid a negative tax consequence to you. Your benefits will be
reduced by the amount necessary to prevent any part of any payment or benefit
received by you from being treated as an “excess parachute payment” under section
280G(b)(1) of the Internal Revenue Code, but only if and to the extent such
reduction will also result in a greater after tax benefit to you than the after
tax benefit to you of the severance payments computed without regard to any
reduction.

All other terms and conditions in your current offer of employment will remain in place, and will
not be affected by this change. In addition, nothing in this letter changes the terms and
conditions of any existing stock option agreements that you have with the Company, including any
rights to acceleration that you have under those agreements.

Please sign below to acknowledge your acceptance of this offer, and return it me by March 25, 2011.

Sincerely,

	 	 	 	 
	 

Tory Atkins

	 	 
 Jeff
Davison	 
	Director, Human Resources
	 	 	 

 

 

ATTACHMENT

DEFINITIONS

“Change in Control” shall mean a change in ownership or control of the Company effected through any
of the following transactions:

	 	1.	 	merger, consolidation or other reorganization unless securities representing
more than 50% of the total combined voting power of the voting securities of the
successor corporation are immediately thereafter beneficially owned, directly or
indirectly and in substantially the same proportion, by the persons who beneficially
owned the Company’s outstanding voting securities immediately prior to such
transaction;
	 
	 	2.	 	the sale, transfer or other disposition of all or substantially all of the
Company’s assets;
	 
	 	3.	 	the acquisition, directly or indirectly by any person or related group of
persons (other than the Company or a person that directly or indirectly controls, is
controlled by, or is under common control with, the Company), of beneficial ownership
(within the meaning of Rule 13d-3 of the Exchange Act) of securities possessing more
than 50% of the total combined voting power of the Company’s outstanding securities
pursuant to a tender or exchange offer made directly to the Company’s stockholders; or
	 
	 	4.	 	a change in the composition of the Board of Directors over a period of 36
consecutive months or less such that a majority of the directors ceases, by reason of
one or more contested elections for directorship, to be comprised of individuals who
either (i) have been directors continuously since the beginning of such period or (ii)
have been elected or nominated for election as directors during such period by at
least a majority of the directors described in clause (i) who were still in office at
the time the Board of Directors approved such election or nomination.

Following a Change in Control, “Company” shall refer to the successor corporation in the
transaction.

Termination of employment for “Cause” shall mean termination by the Company of your employment
based upon (i) the willful and continued failure by you substantially to perform your duties and
obligations (other than any such failure resulting from your incapacity due to physical or mental
illness or any such actual or anticipated failure resulting from your termination for “Good Reason”
as defined below), (ii) your conviction or plea bargain in connection with the commission or
alleged commission of any felony or gross misdemeanor involving moral turpitude, fraud or
misappropriation of funds, or (iii) your willful engaging in misconduct which causes substantial
injury to the Company, its other employees or its

 

 

clients, whether monetarily or otherwise. For purposes of this paragraph, no action or failure to
act on your part shall be considered “willful” unless done, or omitted to be done, by you in bad
faith and without reasonable belief that your action or omission was in the best interests of the
Company.

“Good Reason” shall mean the occurrence of any of the following events following a Change in
Control, except for the occurrence of such an event in connection with the termination of your
employment by the Company (or any successor company or affiliated entity then employing you) for
Cause, Disability or death:

	 	1.	 	the assignment to you of employment duties or responsibilities which are not
substantially comparable in responsibility and status to the employment duties and
responsibilities you held immediately prior to the Change in Control;
	 
	 	2.	 	a reduction in your base salary as in effect immediately prior to the Change
in Control or as the same may be increased from time to time during the term of this
Agreement; or
	 
	 	3.	 	requiring you to work in a location more than 50 miles from your office
location immediately prior to the Change in Control, except for requirements of
temporary travel on the Company’s business to an extent substantially consistent with
your business travel obligations immediately prior to the Change in Control.

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