Document:

<PAGE>

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated as [*]. A complete version of this exhibit has been
filed separately with the Securities and Exchange Commission.

                                                                    EXHIBIT 10.9

                           SOFTWARE LICENSE AGREEMENT

     This Software License Agreement (this "Agreement") is dated as of the 2nd
day of December, 1998 (the "Effective Date"), by and between Motive
Communications, Inc., a Delaware corporation ("Licensor"), located at 2112
Rutland Drive, Suite 150, Austin, TX 78758 and Dell Products L.P., a Texas
limited partnership ("Dell"), located at One Dell Way, Round Rock, Texas 78682.
Dell Computer Corporation ("DCC") and any of its majority owned corporate
subsidiaries or affiliates may enjoy the benefits of this license, but all
liabilities or obligations incurred by Dell, DCC, or any of DCC's subsidiaries
or affiliates under this Agreement will be the sole responsibility of Dell.

WHEREAS, Dell wishes to buy certain Products; as more specifically described in
this Agreement including any Schedule attached hereto ("Schedule");

WHEREAS, Dell may want to establish other relationships with Licensor as
identified in Attachment 1 to this Agreement; and, as such, at Dell's
discretion, Licensor agrees to cooperate and in good faith discuss broadening
their relationship;.

NOW, THEREFORE, in consideration of the mutual promises contained herein, the
sufficiency of which is hereby acknowledged, both parties agree as follows:

1.   Definitions.

     1.1  "Derivative Work" means a work that is based upon the Products, such
as revision, modification, translation, abridgement, expansion or any form in
which such pre-existing work may be recast, transformed or adapted.

     1.2  [*] - a downloadable software component that runs on an end user
machine. It provides an electronic support request interface and local
diagnostic capability for end users.

     1.3  Specifications - The applicable Licensor user documentation and
release notes provided at time of Products (s) delivery.

2.   Grant of License.

     2.1  Licensor grants to Dell an irrevocable, nontransferable, perpetual
(subject to the terms of Section 11 "Term and Termination"), nonexclusive,
worldwide royalty-free, fully paid up license (the "License") to install,
reproduce and use the software program(s) (the "Software") and related
documentation and other materials, including electronic format, (the
"Documentation") described on Schedule B (collectively, the "Products"), subject
to the terms of this Agreement.  The number of copies of the Products subject to
the License is stated on Schedule B. Dell may not modify, decompile, reverse
engineer, disassemble or create derivative works based on the Products without
the prior written consent of Licensor.  Except as outlined in Section 14 in this
Agreement, Dell may not sell, assign, transfer, or grant rights in the Products
to any other person or entity without the prior written consent of Licensor.

     2.2  Use for Single User License: If the License is designated on Schedule
A as a Single User License, each licensed copy of the Software may be used only
by a single user on a single computer at any one time.

     2.3  Use for Networked Software License: If the License is designated on
Schedule A as a Network License, Dell may install each licensed copy of the
Software on the number of file servers designated on Schedule A for use in a
network environment.  Any number of users designated on Schedule A may access
and use the Software

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       1
<PAGE>

on these file server(s) through workstations or other terminals located at DCC's
facilities or at remote log-on sites so long as all users are Dell employees or
contractors and all use is directly related to Dell's business purposes.

     2.4  Use for Enterprise License:  If the License is designated on Schedule
A as an Enterprise License, any number of users may install and use the Products
in connection with one or more computer systems now or in the future owned or
controlled by DCC.

3.   Copies.

     3.1  Dell may make a reasonable number of copies of the Products for
emergency, backup, or archival purposes and a reasonable number of library
copies of the Products for the purposes permitted by Section 1.  Dell may not
use more than the number of copies which it has licensed.  Dell may make
additional copies of the Documentation, but only for distribution to persons
authorized to use the Software.  Copies of any copyright notices or other
proprietary legends must be included within the material reproduced by Dell.

4.   Delivery and Installation.

     4.1  Concurrently with the execution of this Agreement, Licensor will
deliver to Dell the number of licensed copies of the Products as stated on
Schedule B.  The Software will be delivered in object code format on diskette,
tape or other format reasonably specified by Dell on Schedule B.  A copy of the
Documentation will be delivered on diskette, tape or other format reasonably
specified by Dell on Schedule B and will be accompanied by a printed copy of the
Documentation.  If Licensor fails to deliver to Dell the number of licensed
copies of the Products as stated on Schedule B, Dell may make up to the number
of copies stated on Schedule B, in addition to the copies permitted by Section 2
above.  Dell will provide Licensor with access to all equipment and systems
software, including any communication devices, as may be required for the
installation, operation or maintenance of the Software.  Dell will be
responsible for installation of the Products.  Further, for a separate fee and
under a separate Schedule, Dell may procure from Licensor certain deployment
services including without limitation installation and consulting services.

5.   Pricing; Payment

     5.1  The total price for the Products, including the cost of any support
and maintenance for the warranty period, is stated on Schedule B (the "Price").
Dell agrees to pay Licensor the full Price within [*] days after receipt of an
invoice for the Products which Licensor will deliver after this Agreement has
been executed by both parties. Unless set forth otherwise in a Schedule as a
fixed-term deployment services package, Licensor will invoice on a monthly basis
for time and material services actually performed.  Dell will pay for acceptable
time and material services within [*] days after receipt of an invoice. For
deployment services packages, Dell will pay [*] at the completion of the
installation.  Dell will pay Licensor for paying all applicable sales, use and
similar taxes associated with Dell's acquisition of the Products, except for
taxes based on Licensor's net assets or net income, or for which Dell has an
appropriate resale or other exemption.  All payments will be in U.S. currency
unless otherwise agreed to on a Schedule.  Except for any taxes associated with
exporting or importing the Products to a country outside the United States, all
other taxes, including income tax, due on income received by Licensor from Dell
under this Agreement or any other debts, obligations, or other liabilities
whatsoever will be the responsibility of Licensor.  All invoices will reference
this Agreement, the applicable Order number, and be mailed to:

                         Dell Computer Corporation
                         Accounts Payable
                         One Dell Way
                         Round Rock, TX 78682-1810

Dell's obligations to pay all due and owing accrued charges shall survive the
expiration or termination of this Agreement.  If Licensor has charges remaining
unpaid for sixty (60) days beyond the date payment is due, Licensor shall send a
certified letter with return receipt to the Dell contact stating the amount
owed.  If payment is not received within fifteen (15) days, Licensor will have
the right to terminate support services until such payment is made.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       2
<PAGE>

6.   Pre-Delivery Testing, Delivery and Acceptance

     6.1  Prior to delivery, Licensor shall perform all testing necessary to
ensure that the Product(s) comply with its written Specifications.  Licensor
shall appoint a designated project manager who shall be available on a dedicated
basis to support Dell in all areas relating to the Product(s).  Such designated
project manager will work with Dell on any modifications to the Product(s)
necessary to fully support Dell's systems and their features.

     6.2  During the acceptance/warranty period, Licensor shall, at its expense,
deliver a master copy of the Product(s) to Dell in accordance with the
timeframes set forth in the Schedule.  Licensor also shall, at its expense,
deliver to Dell, within fifteen (15) days of Dell's request, all Updates to the
Product(s) made during the term of this Agreement.  Licensor shall inform Dell
of the existence of a major Update at least ninety (90) days prior to making
such an Update generally available.  Upon Dell's request, Licensor shall provide
Dell with a pre-release copy of any Update.

     6.3  Acceptance testing for a new Licensor product.  During the term of
     ---------------------------------------------
this Agreement, Licensee may test any new product of Licensor (the "New
Products"). New Products are software products not currently (as of the
Effective Date) licensed by Licensee or under an evaluation agreement. Upon
Dell's receipt of a New Product, Dell shall have [*] days to conduct those tests
that Dell deems appropriate to determine whether the New Product: (i) complies
with and performs to the written Specifications. If Dell discovers a non-
conformance with the Specifications, Dell will notify Licensor in writing and
Licensor will have fifteen days (15) to fix the problem and deliver a corrected
version of the New Product to Dell. Upon receipt of the corrected version, Dell
will have fifteen (15) days to test the corrected version of the New Product. If
Dell determines that there is still a problem, Dell will have the option of
rejecting the New Product or agreeing upon a fix strategy with Licensor. If Dell
rejects the New Product, any payments previously made by Dell to Licensor
relating to the New Product, if any, shall be refunded in their entirety within
thirty (30) days of Dell's rejection. If Dell decides to agree on a fix
strategy, such decision shall not be deemed an acceptance of the New Product. In
fact, each version of the New Product delivered to Dell, in accordance with the
fix strategy, will go through the acceptance process set forth above. If Dell
gives no notification within the [*] day period, the products will be deemed
accepted.

7.   Source Code Provisions.

     7.1  Licensor will provide source code and supporting documentation to
Dell, at no additional cost, upon occurrence of one of the following incidences:

          a)  If Licensor or Licensor's controlling entity declares bankruptcy,
          liquidation, or is put into Receivership.

          b)  If, for any reason, Licensor or Licensor's controlling entity
          abandons or discontinues offering the Products to its customers and
          discontinues the support and maintenance of the Products, leaving no
          successor in interest supporting the Products, or without making a
          functionally equivalent product substitution available.  This section
          7.1(b) only applies to discontinued Products for which Dell has paid
          for the latest maintenance support.

     7.2  Source Code Use Provisions. If a release incident occurs and Licensor
is required to release source code in accordance with this Section 7, Dell shall
be entitled to receive from Licensor a copy of all source code and source
documentation for the Product(s) licensed by Dell to be used by Dell solely for
the maintenance thereof ("Maintenance Materials").  Subject to compliance with
all other terms of this Agreement, Dell will have a nonexclusive, non-
sublicenseable license to use the Maintenance Materials only to support and
maintain copies and use of Product that are and continue to be licensed under
this Agreement; provided that, in addition to any other confidentiality
obligations in this Agreement, Dell acknowledges that the Maintenance Materials
are extremely valuable, extraordinarily confidential and key strategic assets of
Licensor and agrees to employ at least the following protective measures with
respect thereto:

          (a)  keeping the Maintenance Materials solely at a Dell owned and
          operated site;

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       3
<PAGE>

          (b)  maintaining internal access to the Maintenance Materials in a
          secure environment and only on a non-networked computer the access to
          which is physically limited, monitored and recorded;

          (c) insuring Dell does not decompile, reverse engineer, disassemble,
          create derivative works, or use Maintenance Materials to develop a
          competitive product;

          (d)  allowing access to the Maintenance Materials only to Dell's
          employees who need them to perform software maintenance authorized
          hereunder,

          (e)  restricting the number of Product licenses in use to the
          quantities of licenses purchased by Dell (except for the [*]
          which Dell has unlimited deployment ability per this Agreement);

          (f)  insuring Maintenance Materials are identified as Confidential
          Information under Section 14 whether or not marked confidential

          (g)  otherwise taking all steps that Dell uses to protect its own
          important source code and its own most confidential information. Dell
          acknowledges that violation of this Paragraph 7.2 will cause
          irreparable harm to Licensor and that Licensor may not have an
          adequate remedy at law and injunctive or other equitable relief may be
          appropriate to restrain unauthorized use or other violation of this
          Paragraph 7.2.

8.   Warranty; Disclaimer.

     8.1  Licensor warrants that the Products will, under ordinary use, perform
substantially in accordance with the Specifications and all other technical
requirements of this Agreement; and the media contained in the Products will be
free from defects in design, workmanship and materials.

     8.2  Licensor warrants that all Products delivered hereunder shall: (a) be
new, free from defects in material, workmanship and title; and (b) after
shipment to Dell, comply, function, and perform substantially in accordance with
the Specifications.  Additionally, Licensor warrants that the Products shall be
able to accurately process date data (including, but not limited to,
calculating, comparing, and sequencing) between the twentieth and twenty-first
centuries (including, but not limited to, the change from December 31, 1999 to
January 1, 2000 and recognition of the Year 2000 as a leap year).  Licensor will
warrant Year 2000 capabilities for thirty six (36) months from the effective
date of this agreement. Licensor further warrants that its internal business
applications and processes (including manufacturing, testing and inspection
processes) shall be able to accurately process date data as described above, and
shall recognize the Year 2000 as a leap year.  Licensor agrees to complete
Dell's Year 2000 Business Partner Readiness Certification as requested by Dell;
Licensor warrants that the information contained therein shall be true and
accurate on an ongoing basis.  At Dell's request, Licensor agrees to provide
Dell with written information verifying Year 2000 readiness as stated in
Licensor's completed Year 2000 Business Partner Readiness Certification.

     8.3  Licensor agrees to make available to Dell, during the warranty period
for the Products, any updates or upgrades that Licensor may develop for the
Products. Updates (which term will include any bug fixes) will be furnished to
Dell at no additional charge no later than the date the relevant update is
released to other customers who license the Products. As set forth in the
applicable Schedule, Licensor will promptly notify Dell as updates and upgrades
become available and released by Licensor for general availability. All updates
and upgrades will be subject to the applicable provisions in the Agreement and
will substantially function and perform in accordance with the specifications.
Licensor further warrants that no update or upgrade will adversely affect form,
fit, function, reliability, safety, or serviceability of the Products, or the
Products' compliance with this Agreement. During the warranty period and during
the period Dell is covered by a Licensor maintenance program, Dell will have the
right to obtain upgrades (which term includes changes or additions to the basic
program functions from the Products).

     8.4  Licensor will have no obligation under this Section 7 to the extent
problems are caused (i) by a malfunction of computer hardware or software other
than the Products, (ii) an unauthorized modification of the Products by Dell for
such modifications, (iii) by any combination, operation, or use of the Products
with systems other than those that may be contemplated by this Agreement or the
Specifications or that may otherwise be approved by Licensor, (iv) by Dell's
failure to use reasonable efforts to implement at least the second most recent
update provided to Dell by Licensor, or (v) by Products being subjected to
neglect, accident or the elements.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       4
<PAGE>

     8.5  Licensor further warrants that the Products will be provided free and
clear of all liens, restrictions, reservations, encumbrances, and security
interests of all kinds.  Licensor further warrants that it is a duly organized
corporation in good standing under the laws of the State of Delaware, that it is
qualified to transact business in all states where the ownership of its
properties or nature of its operations requires this qualification, that it has
full power and authority to enter in and perform this Agreement, that the
execution and delivery of this Agreement has been duly authorized and that this
Agreement does not violate any law or breach any other Agreement to which
Provider is a party or is bound.

     8.6  Except for paragraph 7.2, the warranties defined in this section 7
will apply.  All warranties will apply for a period of [*] days from the date of
product delivery.  If, during the warranty period, it is determined that the
Products do not operate according to the Specifications, Licensor will at its
option, either (i) repair or replace the Products or (ii) return the price paid
for the Products.

     8.7  EXCEPT AS STATED IN THIS AGREEMENT, LICENSOR MAKES NO OTHER WARRANTY,
EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS AND SPECIFICALLY DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.   Proprietary Rights; Indemnification.

     9.1  All intellectual property rights of Licensor with respect to the
Products will remain the property of Licensor, except as may be provided in this
Agreement.

     9.2  Licensor represents and warrants that the Products are free from
defects in title and that it has sufficient right, title, and or interest in and
to all copyrights, trademarks, patents, trade secrets and other proprietary and
intellectual property rights relating to the Products to enter into and perform
under this Agreement and to grant the rights and licenses in this Agreement.
LICENSOR WILL INDENINIFY, DEFEND, AND HOLD DCC, AND ANY AUTHORIZED USERS OF THE
PRODUCTS, HARMLESS FROM AND AGAINST ANY AND ALL AMOUNTS A COURT HAS AWARDED OR
AGREED UPON IN SETTLEMENT, INCLUDING ALL REASONABLE ATTORNEY'S FEES, AND RELATED
EXPENSES RESULTING FROM ANY THIRD PARTY CLAIMED INFRINGEMENT OR VIOLATION OF ANY
COPYRIGHT, TRADEMARK, PATENT, TRADE SECRET OR OTHER PROPRIETARY OR INTELLECTUAL
PROPERTY RIGHT WITH RESPECT TO THE PRODUCTS OR THEIR INSTALLATION, REPRODUCTION
OR USE IN ACCORDANCE WITH THIS AGREEMENT. FOLLOWING NOTICE OF A CLAIM OR A
THREAT OF ACTUAL SUIT, LICENSOR WILL, AT ITS OWN EXPENSE AND AT LICENSOR's
OPTION, (I) PROCURE FOR DELL THE RIGHT TO CONTINUE TO INSTALL, REPRODUCE AND USE
THE PRODUCTS IN ACCORDANCE WITH THIS AGREEMENT; (II) PROVIDE DELL WITH A
MODIFIED, NON-INFRINGING VERSION OF THE PRODUCTS, PROVIDED THE MODIFICATIONS
MATERIALLY CONFORM TO THE SPECIFICATIONS; OR (III) FULLY REFUND TO DELL ALL
AMOUNTS PAID TO LICENSOR FOR THE PRODUCTS.

     9.3  Dell agrees to notify Licensor promptly of any suit or claim of which
it has knowledge, and furnish Licensor with a copy of each communication,
notice, or other similar materials received by Dell relating to any suit or
claim. Licensor will conduct the defense or settlement of all matters
indemnified under this agreement or any related negotiations at Licensor's
expense. Licensor will keep Dell informed at all times as to the status of
Licensor's efforts and consult with Dell concerning these efforts. Dell will
provide, at the expense of Licensor, reasonable information and assistance as is
requested by Licensor in connection with any suit or claim. Dell will have the
option to be represented by separate legal counsel, at Dell's expense.

     9.4  Licensor will have no obligation under this Section 9 to the extent
any claim of infringement resulting from an unauthorized modification of the
Products by Dell to the extent such a claim is caused by such modifications,
from any combination, operation, or use of the Products with systems other than
those contemplated by this Agreement or the Specifications or that may otherwise
be approved by Licensor, or from Dell's failure to implement any update provided
to Dell by Licensor.

10.  Limitation of Liability.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       5
<PAGE>

     10.1  LICENSOR SHALL NOT BE LIABLE FOR ANY AMOUNTS IN EXCESS OF [*] BY
           LICENSEE FOR PRODUCT AND SERVICES. THIS [*] LIMITATION WILL NOT APPLY
           TO OBLIGATIONS OF LICENSOR ARISING OUT OF SECTION 9 ("PROPRIETARY
           RIGHTS; INDEMNIFICATION") OR A BREACH OF SECTION 14
           ("CONFIDENTIALITY").

     10.2  UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE FOR SPECIAL,
           INDIRECT, INCIDENTAL,OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT
           LIMITATION, DAMAGES RESULTING FROM LOSS OF DATA, OR BUSINESS, WHETHER
           OR NOT THE PARTY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF
           THESE DAMAGES, EXCEPT FOR LIABILITY ARISING UNDER SECTION 9
           ("PROPRIETARY RIGHTS; INDEMNIFICATION") OR A BREACH OF SECTION 14
           ("CONFIDENTIALITY").

     10.3  COURT AWARDS OR AGREED UPON SETTLEMENTS FOR SPECIAL, INDIRECT,
           INCIDENTAL OR CONSEQUENTIAL DAMAGES SHALL NOT EXCEED [*].

11.  Services - Training; Support; Deployment, Consulting.

     11.1  Licensor will provide Dell with training with respect to the Products
           as stated on Schedule C.

     11.2  Licensor will provide Dell with support, maintenance, assistance,
           updates and upgrades with respect to the Products as stated in
           Section 7 ("Warranty; Disclaimer") and on Schedule E. Licensor will
           provide Dell with sixty (60) days prior notice of the expiration of
           these services.

     11.3  Licensor will provide Dell with consulting or deployment services in
           accordance with Schedule D (Professional Services).

12.  Term and Termination.

     12.1  This Agreement will begin as of the Effective Date, and unless
terminated earlier as provided in this Agreement, will continue until Dell
terminates this Agreement for cause (i) upon thirty (30) days prior written
notice to Licensor, (ii) for cause of a breach, if the breach has not been cured
within that 30 day period; (iii) immediately upon written notice if Licensor
becomes insolvent or declares bankruptcy, (iii) immediately upon written notice
if a petition is filed in any court and not dismissed in ninety (90) days to
declare Licensor bankrupt or for Licensor's reorganization under the United
States bankruptcy act or any similar statute; (iv) immediately upon written
notice if Licensor consents to the appointment of a Trustee in Bankruptcy or a
Receiver or similar entity; or Licensor is bought [*].

     12.2  Licensor may terminate this Agreement for cause (i) upon thirty (30)
days prior written notice to Dell of a breach, if the breach has not been cured
within that 30 day period; (ii) upon thirty (30) days prior written notice if
Dell attempts to make an assignment in violation of this Agreement, if the
breach has not been cured within that 30 day period; (iii) immediately upon
written notice if Dell becomes insolvent or declares bankruptcy, (iv)
immediately upon written notice if a petition is filed in any court and not
dismissed in ninety (90) days to declare Dell bankrupt or for Dell's
reorganization under the United States bankruptcy act or any similar statute; or
(v) immediately upon written notice if Dell consents to the appointment of a
Trustee in Bankruptcy or a Receiver or similar entity.

     12.3  Upon written notice, Dell may, at any time and for whatever reason,
terminate for convenience any Professional Services provided hereunder including
without limitation deployment services, training or support with five (5) days
prior written notice.  Dell shall pay for all services actually performed up to
the date of service termination.  Dell may also choose not to renew maintenance
services. Termination of the services under this paragraph shall not terminate
this Agreement.

     12.4  In the event of termination in accordance with 12.2 or expiration of
this Agreement, Dell will i) cease all internal use of the Products, including
any use by a third party (other than a Dell Customer) who is using the Products
on behalf or in support of Dell, and make reasonable efforts to return to
Licensor, or destroy, all copies of the Products; and ii) cease to resell,
bundle, or distribute any Products to Dell's Customers.  If Dell has exercised

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       6
<PAGE>

its right to additional support, Licensor will refund to Dell a pro rata amount
of any annual support and maintenance fees within thirty (30) days of notice of
termination.

13.  Disputes.

     13.1  Before either party initiates a lawsuit against the other relating to
a dispute under this Agreement, the parties agree to work in good faith to
resolve between them all disputes and claims arising out of or relating to this
Agreement, the parties' performance under it, or its breach.  To this end,
either party may request, after informal discussions have failed to resolve a
dispute or claim, that each party designate an officer or other management
employee with authority to bind the party to meet in good faith and attempt to
resolve the dispute.  During their discussions, each party will honor the
other's reasonable requests for information relating to the dispute or claim.
This Section will not apply should the expiration of the statute of limitations
for a cause of action be imminent.

14.  Confidentiality

     14.1  Licensor and Dell acknowledge that, in the course of dealings between
the parties, each party may acquire information or materials about the other
party, its business activities and operations, its technical information and
trade secrets, which are of a confidential or proprietary nature. Information
will be treated as confidential (i) if it is marked or accompanied by documents
clearly and conspicuously designating them as "confidential" or the equivalent;
or (ii) if it is identified by the disclosing party as confidential before,
during or promptly after the presentation or communication.  Each party will use
the same degree of care, but no less than a reasonable degree of care, as the
party uses with respect to its own similar information to protect the
information and to prevent (i) any use of information not authorized in this
Agreement, (ii) dissemination of information to any employee of the party
without a need to know, (iii) communication of information to any thirty party,
or (iv) publication of information.  These restrictions of confidentiality will
not apply, however, to any information which (i) was known to the receiving
party before receipt from the disclosing party; (ii) is or becomes publicly
available through no fault of the receiving party; (iii) is rightfully received
by the receiving party from a third party without a duty of confidentiality;
(iv) is disclosed by the disclosing party to a third party without a duty of
confidentiality on the third party; (v) is independently developed by the
receiving party without a breach of this Agreement; or (vi) is disclosed by the
receiving party with the disclosing party's prior written approval.  If a
receiving party is required by a government body or court of law to disclose
information, the receiving party agrees to give the disclosing party reasonable
advance notice so that disclosing party may contest the disclosure or seek a
protective order.  Each party warrants that it has the right to disclose its
confidential information.  Each party agrees to use reasonable efforts to return
to the other party, or to destroy (and to certify the destruction in writing to
the other party), all materials containing any confidential information of the
other party, regardless of the media and regardless of by whom prepared, within
ten (10) days after demand for the materials or in any event within ten (10)
days after termination or expiration of this Agreement.  The parties further
agree that this section will remain in effect for a period of three (3) years
from the termination date of this Agreement.

     14.2  Both parties agree that by disclosing information under this
Agreement, the disclosing party does not grant to the receiving party any
express or implied right or license under the disclosing party's, or any of its
affiliate's, patents, copyrights, trademarks, trade names, service marks,
proprietary designations, or other intellectual property.

     14.3  Title. Except for ownership of the media on which the Licensor
delivers the Licensed Products to Licensee, this Agreement grants Dell no title
or rights of ownership in the Products.  Except as otherwise set forth in a
separate Schedule or Agreement, all Products furnished by Licensor, and all
copies thereof made by Dell, including translations, compilations, and partial
copies, and all patches, revisions, and updates thereto are and shall remain the
property of Licensor or Licensor's licensors, as applicable.

     14.4  Both parties agree that the receiving party may allow access of the
disclosing party's confidential information to agents or contractors who are
working on behalf of the receiving party and have a need to know under this
Agreement and who are under a written confidentiality agreement protecting such
information.

15.  Customer and Third Party Use

                                       7
<PAGE>

     15.1  Dell is authorized to use the Products to support its Customers (for
this Agreement the term "Customer(s)" shall mean any individual or corporation
who has purchased a computer from Dell and who Dell has a requirement to provide
technical support to that individual or corporation).

     15.2 Dell may bundle with its product offering or provide access to its
Customers the Licensor Product called "[*]." Dell agrees not to i) modify the
[*], or ii) remove, modify or otherwise alter the Motive brand name on the [*].
Dell will only provide access (of the [*]) to its employees, contractors or
others engaged by Dell solely for the purpose of providing technical support to
its Customers through a licensed Licensor server Product. The [*] will be
provided royalty free into perpetuity.

     15.3 Except for use of the [*] as outlined in paragraph 15.2, The Licensed
Products may only be used by i) employees of Dell, or ii) contractors/agents of
Dell who are under a written non-disclosure agreement with Dell which will
protect Licensor's Products and who are performing services solely for Dell's
benefit.

     15.4  If Dell subcontracts its internal technical support or the support
obligations of its products to a third party (contractor or agent) such third
party will be authorized to use the Products provided i) there is a written
agreement in place between Dell and the third party that governs and protects
the Licensor, its Products, and its Confidential Information to the same degree
as provided under this Agreement; ii) that the third party uses the Products
solely on behalf of Dell to support Dell or fulfill Dell's support obligations
to its Customers and no other customers of the third party; and iii) upon
completion or termination of the subcontracting agreement between Dell and the
third party, all Licensor's Products and Confidential Information be returned to
Dell.

16.  General.

     16.1  Amendments; Waiver.  This Agreement may not be amended except by a
subsequently dated written instrument signed on behalf of both parties by a duly
authorized person.  No waiver of any term or condition is valid unless it is in
writing and signed by a duly authorized person of the party charged with the
waiver.  A valid waiver is limited to the specific situation for which it was
given.

     16.2  Assignment.  This Agreement may not be assigned, in whole or in part,
by either party without the prior written consent of the other party, which the
other party will not unreasonably withhold, condition or delay except that Dell
may assign this Agreement, or any of its rights or obligations under this
Agreement, to any of DCC's majority owned subsidiaries or affiliates without
consent of Licensor. Any attempted assignment in violation of the foregoing will
be void.

     16.3  Compliance.  Licensor agrees to comply with all applicable laws,
rules, regulations and orders of the United States and any other state or
country with jurisdiction over Licensor or Licensor's activities in performance
of its obligations under this Agreement, including without limitation all
applicable import or export regulations and all licensing or permitting
requirements.

     16.4  Construction.  This Agreement has been negotiated by the parties and
their respective counsel and will be interpreted fairly in accordance with its
terms and without any strict construction in favor of or against either party.

     16.5  Counterparts; Translations.  This Agreement may be executed in two or
more counterparts in the English language, and each counterpart will be deemed
an original, but all counterparts together will constitute a single instrument.
The English language version of this Agreement will control regardless of any
subsequent translations of this Agreement.

     16.6  Forms.  Dell and Licensor agree that use of preprinted forms, such as
acknowledgments or invoices, is for convenience only and all terms and
conditions stated on the forms are void and of no effect.

     16.7  GOVERNING LAW.  THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN
ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS, EXCLUSIVE OF ANY PROVISIONS OF

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       8
<PAGE>

THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS AND WITHOUT
REGARD TO PRINCIPLES OF CONFLICTS OF LAW.

     16.8   Headings.  The headings contained in this Agreement are for the
purposes of convenience only and are not intended to define or limit the
contents of this Agreement.

     16.9   Exclusivity.  Licensor grants to Dell an exclusive, irrevocable,
worldwide, royalty-free, fully paid-up license to the unique Dell libraries
(external to the map) created, developed or otherwise generated by Dell
(hereinafter called "Dell Libraries") through use of the Product customer map
applications.  The Dell Libraries shall be considered Confidential Information
of Dell.  However, this section 16.9 does not prevent Motive or any other third
party from independently creating similar maps which may perform similar
functionality or Motive's use of residual knowledge associated with the Dell
Libraries.

     16.10  Independent Contractors.  The parties are independent contractors
and neither party is an employee, agent, servant, representative, partner, or
joint venture of the other.  Neither party has the right or ability to bind the
other to any agreement with a third party or to incur any obligation or
liability on behalf of the other party without the other party's written
consent.  Licensor will be solely responsible for all materials and work until
Acceptance by Dell, and Dell will have no direction or control of Licensor, or
any person employed by or contracted for by Licensor, except in the results to
be obtained.

     16.11  Notices.  Any notice or other communication (other than telephone
maintenance or support or requests for maintenance or support) must be in
writing, in English, and either actually delivered (including delivery by
facsimile, telex, courier or similar means) or deposited in the United States
mail in registered or certified form, return receipt requested, postage prepaid,
addressed to the receiving party at the address stated below or to another
address as the party may indicate by notice in accordance with this Section.
Notice will be effective on the date that it is delivered or, if sent by mail in
accordance with this Section, five (5) days after the date of mailing.

            For Dell:
                Name:       Dell Computer Corp.
                Address:    One Dell Way
                            Round Rock, TX 78682
                Telephone:  [*]
                Fax:        [*]

                With a copy to: Attention: Legal Department

            For Licensor:
                Name:       Motive Communications
                Attn:       Christopher Burch
                Address:    2112 Rutland, Suite 150
                            Austin, TX 78758
                Telephone:  [*]
                Fax:        [*]

     16.12  Records. Licensor agrees to maintain, during the term of this
Agreement and for three (3) years thereafter, accurate and legible written
records in English, utilizing generally accepted accounting principles, of all
payments made by Dell under this Agreement.  Dell may request and receive copies
for review and audit of these records during this period.

     16.13  Severance.  Whenever possible, each provision of this Agreement will
be interpreted in such a manner as to be effective and valid under applicable
law, but if any provision of this Agreement is found to violate a law, it will
be severed from the rest of the Agreement and ignored.

     16.14  Survival of Terms.  Regardless of the circumstances of termination
or expiration of this Agreement, the provisions of Sections 1.1, sentences 3 -
6, 8 ("Proprietary Rights; Indemnification"), 9 ("Limitation

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       9
<PAGE>

of Liability"), 11(c) ("Term and Termination"), 12 ("Disputes"), 13
("Confidentiality"), and 14 ("General") will survive the termination or
expiration of this Agreement and continue according to their terms.

     16.15  Time.  Whenever reference is made in this Agreement to "days," the
reference means calendar days, not business days, unless otherwise specified.

     16.16  Entire Agreement.  This Agreement constitutes the entire
understanding of the parties with respect to the subject matter hereof and
merges all prior written or oral communications, understandings, and agreements
with respect to the subject matter of this Agreement.

     16.17  Verifications of Products Deployed. Upon reasonable advance notice
to Dell and on a noninterference basis with Licensee's normal business
operations, Licensor has the right to do a check-up of the quantity of Products
Dell has placed into use under this Agreement. Such check-up shall not be
conducted more frequently than once per year.

     16.18  U.S. Government End Users ("Government").  The Product and its
related documentation are provided with "Restricted Rights" unless the
Government agrees to other terms.  Use, duplication or disclosure by the
Government is subject to the restrictions set forth in FAR clause 52.227-14
(Alternate III) or FAR Clause 52.227-19.  Unpublished-All Rights Reserved Under
the Copyright Laws of the United States.

     16.19  Export Law Controls; Export Assurance Declaration.

     (a) Both parties agrees to comply with all export and re-export
     restrictions and regulations imposed by the governments of the United
     States or the country to which the Product is shipped to Dell. Neither
     party will commit any act or omission which will result in a breach of any
     such Export Requirements. Both parties agree that it will comply in all
     respects with any governmental laws, orders or other restrictions on the
     export of Licensed copies of its Product(s) (including any related
     information and documentation) which may be imposed from time to time by
     the government of the United States or the country to which the parties
     Product(s) are shipped. ("Export Requirements"). This Section shall survive
     the expiration or termination of the license or this Agreement.

     16.20  The Motive enterprise server architecture can support a minimum of
[*]. However, the actual number of [*] which can actually be supported by a
given Motive sever will depend on the server hardware and transaction volume.

     16.21  Licensor will deliver to Dell the latest release/version of Motive
software when the contract is executed by both parties.

     16.22  Public Announcement

     a)  At the time of Agreement execution, Licensor may announce the
     relationship between Licensor and Dell as it relates to the pilot phase of
     this Agreement.  This announcement shall be coordinated and subject to the
     approval of Dell prior to publication.

     b)  Upon completion of an agreement to license the Licensed Products on an
     enterprise basis, Licensor may announce this new phase of the business
     relationship.  The contents of this announcement shall be coordinated and
     subject to the approval of Dell prior to publication.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       10
<PAGE>

     IN WITNESS WHEREOF, the parties have executed this Agreement by their duly
authorized representatives, to be effective as of the Effective Date stated
above.

DELL PRODUCTS L.P.                       DELL PRODUCTS L.P.

By: /s/ Gary Cotshott  12/4/98           By: /s/ Mike Clifford  12/4/98
    --------------------------------         -----------------------------------
Printed Name:  Gary Cotshott             Printed Name:  Mike Clifford
Title:  Exec. V. P. of Customer Service  Title:  CIO

LICENSOR                                 LICENSOR
MOTIVE                                   MOTIVE

By: /s/ Scott Harmon                     By: /s/ Christopher A. Burch  12/4/98
    --------------------------------        ------------------------------------
Printed Name: Scott Harmon               Printed Name:  Christopher A. Burch
Title:  President and CEO                Title:  Manager of Contract Services

                                       11
<PAGE>

                                  SCHEDULE A
                                 Pilot Program

This Schedule is subject to the terms and conditions of the Software License
Agreement (the "Agreement") between Motive Communications ("Licensor") and Dell
Products L.P. ("Dell") effective as of December 2, 1998.

Purpose

Under the terms set forth below, Licensor has agreed to provide Product and
services allowing Dell to initiate a Pilot Program to test the value of the
Product.  This Pilot Program or the results therefrom in no way obligates Dell
to purchase any further Products or services from Motive.  All of the terms of
the Agreement shall apply to this Pilot Program and the provision of Product and
services to Dell by Licensor.

1.   Quantity and Prices

Product
-------

<TABLE>
<CAPTION>
                                                                                                   Support
Qty        Item                    Description                                   Price             Services
------------------------------------------------------------------------------------------------------------------
<S>        <C>                     <C>                                           <C>               <C>
[*]        [*]                     [*]                                           [*]               [*]

------------------------------------------------------------------------------------------------------------------
[*]        [*]                     [*]                                           [*]               [*]

------------------------------------------------------------------------------------------------------------------
[*]        [*]                     [*]                                           [*]               [*]
------------------------------------------------------------------------------------------------------------------
[*]        [*]                     [*]                                           [*]               [*]
                                 ---------------------------------------------------------------------------------

                                   Total Software Price                          [*]               [*]
------------------------------------------------------------------------------------------------------------------
</TABLE>

Deployment Services

The deployment services will be completed when accepted by Dell. Such services
shall be deemed accepted when they fully perform in accordance with their
intended purpose.  Upon acceptance, Dell shall provide written notice.

<TABLE>
<CAPTION>
Qty.        Item                    Description                                  Price
-------------------------------------------------------------------------------------------------------------
<S>         <C>                     <C>                                          <C>
[*]         [*]                     [*]                                          [*]
-------------------------------------------------------------------------------------------------------------
[*]         [*]                     [*]                                          [*]
-------------------------------------------------------------------------------------------------------------
[*]         [*]                     [*]                                          [*]
-------------------------------------------------------------------------------------------------------------
                                    Total Price                                  [*]
                                                                               ------------------------------
</TABLE>

2.   Documentation

     For use of the Products under this Pilot Program, Licensor shall provide to
     Dell the following documents:

     a   Motive System Release 1.0 Notes
     b.  Motive System Concepts
     c.  [*] User's Guide
     d.  Motive Support Desktop User's Guide
     e.  Motive Server Administrator's Guide
     f.  Motive [*] Author's Guide
     g.  Motive System Documentation Errata

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       12
<PAGE>

3.   Delivery

The Product is delivered shall be delivered on CD. The Documentation shall be
delivered in written form.

4.   TYPE OF LICENSE:

          Single User License
     ---
      X   Network License
     ---
             [*]  File Servers (insert number)
             ---
             [*]  Users (insert number)
             ---
          Enterprise License
     ---

5.   Specifications:

     Product
     -------

     Both parties acknowledge that this Pilot Program shall incorporate all
     specifications (the "Specifications") set forth in the Documentation above.
     As such, the Product should operate in accordance with the Documentation
     and Specifications.

     Deployment Services
     -------------------

     As a part of the Pilot Program, Licensor agrees to perform the following
     services:

     A. Motive Up ad Running Service (MOT-UPRUN):
     --------------------------------------------

     Motive Up-and-Running Services provide the expertise to assist in the
     installation, configuration, and operation of the Motive System.  The
     following services are included in the program:

     Installation

     .  Installation of [*] Motive System Server
     .  Installation of [*] Support Desktops
     .  Installation of [*] install package for Motive Customer Assistant
     .  Installation of [*] Motive Customer Assistants

     Configuration
     .  Configuration of Support Roles
     .  Configuration of up to ten Incident Queues
     .  Configuration of Routing file for Incident Queues
     .  Configuration and setup of five Support Engineers
     .  Configuration of MOTPREFS

     Customization
     .  Customization of graphical layout of [*] templates
     .  Customization of Contact Information HTML document

     Education/Training
     .  Mentored training of one Support Engineer on administration of the
        Motive System
     .  Training of five Support Engineers on Map Building, [*]
        publishing, and Support Desktop use

     B. Motive Custom Map Service (MOT-MAP):
     ---------------------------------------

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       13
<PAGE>

       The Motive Custom Map Service provides the Motive consulting resources to
       develop and install a set of core Motive Maps required to implement the
       Motive System in Dell's support model and an initial target customer
       segment. Motive Maps are a set of configurable commands that take an
       existing support process and implement it as a reusable automated
       component of in the Motive System. The Motive Custom Map Service consists
       of the generation of [*] custom maps for any applications running on
       Motive supported platforms or "problem areas" identified by Dell. An
       application is a single executable and does not encompass a "system" such
       as large-scale ERP systems. A problem area can be such items as network
       problem identification or printer problem identification.

  C. Motive Integration Services (MOT-IS):
  ----------------------------------------

       The Motive Integration Services provide the Motive consulting services
       required to integrate the Motive System into [*] based call tracking
       environment. The Motive Integration Service will provide the resources
       required to create a [*] for use with the Motive System 1.0. This [*]
       will open a trouble ticket in the [*] when an incident is electronically
       submitted to the Dell Support Organization through the Motive System.
       Additionally, the [*] will close the trouble ticket in the [*] when the
       closure is initiated in the Motive System.

IN WITNESS WHEREOF, the parties have executed this Schedule A by their duly
authorized representatives, to be effective as of the Effective Date stated
above.

DELL PRODUCTS L.P.                       DELL PRODUCTS L.P.

By: /s/ Gary Cotshott  12/4/98           By: /s/ Mike Clifford   12/4/98
    --------------------------------         -----------------------------------
Printed Name:  Gary Cotshott             Print Name:  Mike Clifford
Title:  Exec. V. P. of Customer Service  Title:  CIO

LICENSOR                                 LICENSOR
MOTIVE                                   MOTIVE

By: /s/ Scott Harmon                     By: /s/ Christopher A. Burch   12/4/98
    --------------------------------         -----------------------------------
Printed Name:  Scott Harmon              Printed Name:  Christopher A. Burch
Title:  President and CEO                Title:  Manager of Contract Services

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       14
<PAGE>

                                  SCHEDULE B
                            Volume Purchase Pricing

This Schedule is subject to the terms and conditions of the Software License
Agreement (the "Agreement") between Motive Communications ("Licensor") and Dell
Products L.P. ("Dell") effective as of December 2, 1998.

PURPOSE

Prior to the purchase of any Product under this Schedule, both parties have
agreed to engage in the Pilot Program attached hereto as Exhibit 1. For purchase
of Product under this Schedule, Dell has engaged Licensor to provide the Product
below to perform customer support services to lessen the queue times.

PRODUCT DESCRIPTION

Upon receipt of an Order stating quantity, under this Schedule, Licensor shall
provide the following products (collectively the "Products"):

     a.   [*]
     b.   [*]
     c.   [*]
     d.   [*]

1.   PRICES

     Except as set forth in Attachment 1 (Pilot Program), the Prices below shall
     apply to the purchase of Products under this Schedule.

     For a [*], ending [*], Dell may purchase new or additional Licensor
     Products or Professional Services (excluding maintenance fees and taxes) at
     the following discounts off Licensor's then current commercial price list:

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------
Net [*]                                              Discount off List Price on dollars
Dollars (Jan  Dec)                                   in range
---------------------------------------------------------------------------------------------
<S>                                                  <C>
[*]                                                  [*]
---------------------------------------------------------------------------------------------
</TABLE>

     The following additional terms apply to purchases made under this Table A:

     1. [*] dollars volume applies to Product License and Professional services
        fees for [*] or [*] in support of Dell's Customer(s).
     2. [*] dollars calculated on an [*] basis ([*]).
     3. Discount applies to all generally released [*] and [*].
     4. Purchases made under a [*] will apply to the [*] dollar volume under
        this Table A.
     5. The discount applicable to the then current year will be based on the
        [*] volume of purchases made the prior year.
     6. Purchases which cross over discount ranges will be applied according to
        the dollar volume applicable to each range.

     For a [*], ending [*], Dell may purchase Motive Support Analyst Package
     Licenses ("SA Licenses") excluding maintenance fees and taxes, in
     accordance with the following individual lump sum purchase levels. If Dell
     makes a lump sum purchase of at least [*] SA Licenses by [*], the purchase
     levels and pricing validity period of this Table B will be extended by [*].

<TABLE>
<CAPTION>
Number of Support Analyst Seats                     Effective per SA Unit
                                                            Price
-----------------------------------------------------------------------------
<S>                                                 <C>
                      [*]                                    [*]
-----------------------------------------------------------------------------
</TABLE>

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       15
<PAGE>

     The following additional terms apply to purchases made under this Schedule:

     1. [*] SA License includes: [*] Motive [*] License and [*] Motive
        [*] and [*] licenses required to support licensed number of Motive [*]
        license.
     2. SA License for internal use or use in support of Dell's [*] only.
     3. An SA License is required per each Dell support analyst.
     4. The SA License purchase option pricing is not subject to further
        discounts listed under Table A above.
     5. The pricing and number Support Analyst Seats under this Table B are [*],
        the pricing is based on each individual [*] purchase.
     6. To determine the [*] amount for an individual purchase under this Table
        B, multiply the number of SA Licenses being purchased by the SA Unit
        Price shown on Table B.
     7. On the date this Schedule B is fully executed, including a period of [*]
        prior and [*] after execution of this Schedule B, Licensor affirms that
        it has not licensed the Products contained in this Agreement to [*] Dell
        under similar quantities, terms, and other considerations. At the end of
        this [*] period, parties may enter into further pricing discussions.

PARTIES WILL CONTINUE TO DISCUSS PRICING IN THIS SCHED ULE B, WITH A GOAL OF
FINALIZING SUCH NEW SCHED ULE B WITHIN TWO (2) WEEKS OF AGREEMENT EXECUTION.
UNDER NO CIRCUMSTANCES WILL THE PRICES EXCEED WHAT IS EXHIBITED IN THIS
SCHEDULE B.

2.   DOCUMENTATION:

For use of the Products, Licensor shall provide to Dell the following documents:

     a.  Motive System Release 1.0 Notes
     b.  Motive System Concepts
     c.  [*] User's Guide
     d.  Motive Support Desktop User's Guide
     e.  Motive Server Administrator's Guide
     f.  Motive [*] Author's Guide
     g.  Motive System Documentation Errata

3.   DELIVERY FORMAT:

     The Product is delivered shall be delivered on CD. The Documentation shall
     be delivered in written form.

4.   TYPE OF LICENSE:

          Single User License
     ---
      X   Network License
     ---
               File Servers (insert number)
          ---
               Users (insert number)
          ---
          Enterprise License
     ---

5.   SPECIFICATIONS:

     Both parties acknowledge that this Schedule shall incorporate all
     specifications (the "Specifications") set forth in the Documentation above.
     As such, the Product should operate in accordance with the Documentation
     and Specifications.

6.   ADDITIONAL TERMS

     The following terms shall supply and modify the Agreement:

     1. Source Code. The following source code release incident will be added as
7.1(c):

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       16
<PAGE>

     c) If Licensor or Licensor's controlling entity is acquired (by merger,
     sale of substantially all assets or acquisition of stock representing a
     majority of the voting power of all Licensor securities with respect to
     election of directors) by [*].

     2. Termination

     In the event that ownership of Motive and / or the Licensed Products
     covered by this Agreement is transferred in full or in. part to a [*], Dell
     may terminate existing maintenance and be entitled to a prorated refund of
     any unused maintenance amount.

IN WITNESS WHEREOF, the parties have executed this Schedule B by their duly
authorized representatives, to be effective as of the Effective Date stated
above.

DELL PRODUCTS L.P.                      DELL PRODUCTS L.P.

By: /s/ Gary Cotshott  12/4/98          By:  /s/ Mike Clifford  12/4/98
   -----------------------------             ----------------------------------
Printed Name:  Gary Cotshott            Printed Name:  Mike Clifford
Title: Exec. V. P. of Customer Service  Title:  CIO

LICENSOR                                LICENSOR
MOTIVE                                  MOTIVE

By:  /s/ Scott Harmon                   By: /s/ Christopher A. Burch   12/4/98
    -----------------------------           ------------------------------------
Printed Name:  Scott Harmon             Printed Name:  Christopher A. Burch
Title:  President and CEO               Title:  Manager of Contract Services

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       17
<PAGE>

SCHEDULE C

TRAINING

                                       18
<PAGE>

                                  Attachment 1
                            Additional Opportunities

Dell and Licensor hereby agree to continue discussions on a further business
relationship. Both parties agree that these discussions are separate and
independent discussions. Furthermore, if the parties agree to proceed with any
opportunity. Implementation of any of the opportunities below may require either
a new Schedule or a new Agreement.

1.   Beta Program. Licensor will provide Dell with early access to new updates
     and products under a Beta Program. Such program will be coordinated by the
     parties and will allow Dell to test and evaluate the new products on an "as
     is basis" for a period of [*] days.

2.   Reseller Agreement. Dell and Licensor will begin good faith discussions
     associated with the requirements involving a potential reseller
     relationship.

3.   Licensor will review whether the Products are compliant with the Microsoft
     Server Design Guidelines as per the Microsoft Logo program. Licensor will
     notify Dell in writing of the extent of compliance for all Products under
     this agreement. Licensor will determine if any changes are needed to bring
     such Products into compliance and will make changes if Licensor determines
     this meets future marketing plans for these Products.

4.   [*]. Dell and Licensor will begin discussions associated with entering into
     a separate agreement involving the issuance of [*].

5.   Customer and Third Party Use: Parties will work in good faith toward Dell
     having the right to deploy the [*] on [*] for support of its customers.

6.   Derivative Work: Dell and Licensor may begin good faith discussions
     concerning exclusive derivatives from the Motive software which would be
     done under a separate agreement with separate terms and conditions.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       19
<PAGE>

Schedule D - Professional Services

This Schedule is subject to the terms and conditions of the Software License
Agreement (the "Agreement") between Motive Communications ("Licensor") and Dell
Products L.P. ("Dell") effective as of December 2, 1998.

     1.0   Licensor Professional Services (hereinafter "Professional Services").
     If ordered by Dell, the following terms and conditions shall apply to
     professional services supplied by Licensor.

     (a) Term of Professional Services. The "Term of Professional Services" will
     begin and terminate on the dates or times defined in Dell's Purchase Order
     and/or Quotation which has been accepted by an official of both parties
     unless earlier terminated pursuant to paragraph (d) below.

     (b) Scope of Professional Services. The scope of Professional Services
     provided hereunder consist solely of delivery of Product installation,
     deployment assistance and/or non-formal Product training and such Services
     provided to Dell by Licensor shall not constitute works for hire.

     (c) Fees and Expenses. Services are provided on either:

           (i)  a time and materials basis in which the fees for Services are
     defined in Licensor's Quotation or, where no Quotation is provided, fees
     shall be as stated in Licensor's current, price list applicable to the
     territory for such Services. Fees and charges are due [*] days after the
     date of invoice by Licensor. Invoices may be published on a monthly basis
     or at the completion of Services. Reasonable expenses for travel and
     lodging directly related to the performance of Services, will be paid by
     Dell as reimbursable expenses. Dell will have the right to refuse any
     expenses deemed inappropriate

           (ii) a fixed term basis for select deployment Packages as generally
     offered by Licensor. Deployment Packages will be specified in the invoice.
     The deployment services to be provided for the deployment packages shall be
     defined in the Deployment Package Specifications. Licensor will issue an
     invoice for deployment packages) price at time the order is placed. [*] of
     the invoice will be due [*], and the other [*] at the completion of the
     deployment. The deployment package prices do not include travel and living
     expenses. Dell will reimburse Licensor for reasonable travel and living
     expenses. Dell will have the right to refuse any expenses deemed
     inappropriate. The deliverables for the deployment packages consist solely
     of deployment services only. No Product delivery, customization, or
     development will be made under this Addendum.

     (d) Termination or delay of Professional Services. Services may be
     terminated by Dell at any time for any reason, with or without cause, by
     giving [*] days prior written notice to the other party; termination shall
     be effective [*] days after the other party's receipt of notice. Dell shall
     pay Licensor for services performed up to the date of termination.

     (e) Independent Contractors. Licensor is an independent contractor and is
     solely responsible for all taxes, withholdings, and other similar statutory
     obligations including, but not limited to Worker's Compensation Insurance.
     Nothing herein shall form or be construed to form a joint venture or
     partnership.

     (f) Performance Standards. Licensor's performance of Professional Services
     under this Agreement will be conducted with standards of practice common in
     the industry for such services. Licensor will comply with all applicable
     laws and Dell safety rules in the course of performing Services.

     (g) Consent to Subcontract. Dell hereby consents for Licensor to
     subcontract Professional Services to persons or companies qualified and
     certified by Licensor to provide services on Licensor's behalf Motive shall
     continue to be liable for the work performed by subcontractors.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       20
<PAGE>

IN WITNESS WHEREOF, the parties have executed this Schedule D by their duly
authorized representatives, to be effective as of the Effective Date stated
above.

DELL PRODUCTS L.P.                      DELL PRODUCTS L.P.

By: /s/ Gary Cotshott  12/4/98          By:  /s/ Mike Clifford
   -----------------------------             ----------------------------------
Printed Name:  Gary Cotshott            Printed Name:  Mike Clifford
Title: Exec. V. P. of Customer Service  Title:  CIO

LICENSOR                                LICENSOR
MOTIVE                                  MOTIVE

By:  /s/ Scott Harmon                   By: /s/ Christopher A. Burch   12/4/98
    -----------------------------           ------------------------------------
Printed Name:  Scott Harmon             Printed Name:  Christopher A. Burch
Title:  President and CEO               Title:  Manager of Contract Services

                                       21
<PAGE>

     SCHEDULE E
                     SUPPORT SERVICES TERMS AND CONDITIONS

This Schedule is subject to the terms and conditions of the Software License
Agreement (the "Agreement") between Motive Communications ("Licensor") and Dell
Products L.P. ("Dell") effective as of December 2, 1998.

To the extent a Company license or support agreement for a Company product
component ("Product Component") provides for support on Company's standard
terms, the following will apply so long as they remain Company's standard terms
and the licensee is in full compliance with such agreement.

SCOPE OF SUPPORT SERVICES. Company provide the following services for the
-------------------------
Product Component during the hours specified:

 .    Maintain a center capable of receiving information from licensees through
     the [*], electronic mail, fax, telephone or postal mail.

 .    Information will also be made available via the internet.

 .    Standard support and error correction allow for up to [*] people designated
     by the licensee to Company in writing to have access to the Company support
     organization ("Authorized Contact Persons"). Additional contacts may be
     purchased, if so desired by the customer.

 .    All inquiries to technical support must be made by an Authorized Contact
     Person.

 .    Product Component updates that Company, in its discretion, makes generally
     available without additional charge.

 .    Company shall accommodate requests for modifications; however, Company is
     under no obligation to incorporate those requests from licensee in future
     releases of any product or product component.

 .    From time to time Company may provide licensee with on-site support in the
     form of installation, configuration, and training assistance.

 .    During the period Customer is covered under Company's Maintenance Plan,
     Company shall make all reasonable efforts, as standard in the industry, to
     update the [*] to maintain compatibility with the Microsoft Windows
     operating system. Company agrees to issue an update or revision to its
     the [*] to maintain compatibility within [*] days of a commercially
     viable release to such operating system. A version and/or release is
     "viable" when Customer deems it sufficiently stable for use in
     its production environment and delivery to its customers.

ERROR SEVERITY LEVELS. Company shall correct any Error reported by Licensee in
---------------------
the current unmodified release of Product Component in accordance with the
Severity level reasonably assigned to such Error by Company.

 .    Severity 1 Errors - Company shall promptly commence the following
     procedures: within [*] for a support request through the Motive system or
     within [*] of a support request through Standard Support means: (i) assign
     Company engineers to investigate the Error, (ii) notify Company management
     that such Errors have been reported and of steps being taken to correct
     such Error(s); (iii) provide Licensee with periodic reports on the status
     of the investigation; and (iv) initiate work to provide Licensee with a
     Workaround or Fix.

 .    Severity 2 Errors - Company shall include the Fix for the Error in the [*]
     Product Component maintenance release.

 .    Severity 3 Errors - Company shall include the Fix for the Error in a future
     release of the Product Component.

Licensee is responsible for providing sufficient information and data to allow
Company to readily reproduce all reported Errors. If Company believes that a
problem reported by Licensee may not be due to an Error in a Product Component,
Company will so notify Licensee

EXCLUSIONS. Company shall have no obligation to support (i) altered or damaged
----------
Product Component or any portion of a Product Component incorporated with or
into other software; (ii) Product Component that is not the then current release
or immediately Previous Sequential Release; (iii) Product

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       22
<PAGE>

Component problems caused by Licensee's negligence, abuse or misapplication, use
of Product Component other than as specified in Company's user manual or other
causes beyond the control of Company, or (iv) Product Component installed on any
hardware that is not supported by Company. Company shall have no liability for
any changes in Licensee's hardware which may be necessary to use Product
Component due to a Workaround or maintenance release.

DEFINITIONS.
-----------

 .    "Error" means a defect in a Product Component as compared to Company's
     published performance specifications which significantly degrades such
     Product Component.

 .    "Error Correction" means actions taken to correct Errors.

 .    "Fix" means the repair or replacement of object or executable code of a
     Product Component to remedy an Error.

 .    "Previous Sequential Release" means the release of a Product Component
     which has been replaced by a subsequent release of the same Product
     Component. Notwithstanding anything else, a Previous Sequential Release
     will be supported by Company only for a period of [*] months after release
     of the subsequent release.

 .    "Severity 1 Error" means an Error which impacts production environments
     only. The Motive System is mission critical and the situation is an
     emergency for the Customer. This Error prevents the user from performing a
     mission critical action or task in the system.

 .    "Severity 2 Error" means an error in which a major functionality is
     experiencing a reproducible problem which causes major inconvenience to the
     user. A workaround may exist but it has high user impact.

 .    "Severity 3 Error" means an Error in which an important function is
     experiencing an intermittent problem or a common non-essential operation is
     failing consistently.

 .    "Support Services" means Company support services as described in Section
     1.

 .    "Standard Support" means technical support assistance provided by Company
     via telephone, electronic mail, fax, or postal mail to the Technical
     Support Contact during normal business hours concerning the installation
     and use of the then current release of a Product Component and the Previous
     Sequential Release.

 .    "Workaround" means a change in the procedures followed or data supplied by
     Licensee to avoid an Error without substantially impairing Licensee's use
     of a Product Component.

 .    "Response" means acknowledgement of problem received containing assigned
     support engineer name, problem queue name, data and time assigned, and
     severity assignment.

 .    "Regular Hours" means 8:OOAM to 6:OOPM Central Time on Company's regular
     business days excluding regularly scheduled holidays.

 .    "Extended Hours" means twenty four (24) hours per day, seven days per week.

THESE TERMS AND CONDITIONS DEFINE A SERVICE ARRANGEMENT AND NOT A PRODUCT
WARRANTY. ALL PRODUCTS, PRODUCT COMPONENTS AND MATERIALS RELATED THERETO ARE
SUBJECT EXCLUSIVELY TO THE WARRANTIES SET FORTH IN THE APPLICABLE LICENSE
AGREEMENT. THESE TERM AND CONDITIONS DO NOT CHANGE OR SUPERSEDE ANY TERM OF ANY
SUCH AGREEMENT.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       23
<PAGE>

IN WITNESS WHEREOF, the parties have executed this Schedule E by their duly
authorized representatives, to be effective as of the Effective Date stated
above.

DELL PRODUCTS L.P.                      DELL PRODUCTS L.P.

By: /s/ Gary Cotshott  12/4/98          By:  /s/ Mike Clifford   12/4/98
   -----------------------------             ----------------------------------
Printed Name:  Gary Cotshott            Printed Name:  Mike Clifford
Title: Exec. V. P. of Customer Service  Title:  CIO

LICENSOR                                LICENSOR
MOTIVE                                  MOTIVE

By:  /s/ Scott Harmon                   By: /s/ Christopher A. Burch   12/4/98
    -----------------------------           ------------------------------------
Printed Name:  Scott Harmon             Printed Name:  Christopher A. Burch
Title:  President and CEO               Title:  Manager of Contract Services

                                       24
<PAGE>

                                   SCHEDULE F

                          Enterprise Pricing Agreement

This Schedule F ("Schedule") is subject to the terms and conditions of the
Software License Agreement (the "Agreement") between Motive Communications, Inc.
("Licensor" or "Motive") and Dell Products L.P. ("Dell") effective as of
December 2, 1998.

1.   PURPOSE

     Under the additional terms set forth below, Licensor has agreed to provide
and Dell agrees to license the following additional Products. Except for those
additions or modifications agreed to in this Schedule, all terms and conditions
contained in the Agreement shall remain unchanged. The term of this Schedule
begins upon full execution thereof and ends [*] (herein after "Term"). By
execution of this Schedule, Dell hereby places a firm order for the software
programs and services detailed in this Schedule.

2.   PRODUCT DESCRIPTION

Upon execution of this Schedule, Licensor shall provide the following products
(collectively the "Products"):

     a)  "SA Licenses" - Each "SA License" shall include: [*] License and [*]
         Motive [*] Licenses (previously referred to as [*] in Schedule B) and
         Motive [*] Server Licenses needed to support the deployed number of
         Motive [*] licenses.

     b)  "Self Service Licenses" - A ("SSL") license is required for [*] which
         is receiving, accessing or utilizing the self-healing or self-service
         functionality. Self-service or self-healing is defined as use of the
         system or Product to attempt a fix of a customer problem without the
         assistance of a System Analyst. This will invoke a SSL license fee.
         The SSL licensing model also includes as many Motive [*] licenses
         required to support the licensed number of SSL's.

3.   [*] SERVICE

     a)  [*] Premium [*] Service - ("[*]") is an [*] service which provides
         access to a Motive web site that hosts automated software files
         designed to diagnose and/or resolve technical support problems.

     b)  During the [*] after execution of this Schedule, Dell will receive
         access to and the right to use Motive's [*] Premium [*] Service for
         [*]. Each year during the Term thereafter, Dell may renew its
         [*] to [*] for [*] per year. Dell's access to and use of Motive's [*]
         Premium [*] Service is to provide technical support for its products
         provided such use is made through a Motive [*] license purchased from
         Motive

     c)  Motive's [*] Service provides Dell access to the [*] web site. The
         [*] web site contains "[*]" files which are text files or fragments
         which have been activated by Motive to produce an executable program
         which is designed to diagnose and potentially repair technical problems
         being experienced by an end user.

     d)  [*] Use Rights. Subject to the terms and conditions of this Schedule
         and the Agreement, Motive grants Dell an individual, non-sublicensable,
         non-exclusive and non-transferable right to download and use the [*] to
         diagnose and/or repair its technical support problems. Except as
         expressly authorized by Motive, Dell will not use the [*] for
         timesharing or service bureau purposes or otherwise for the benefit of
         a third party (other than Dell's Customers) or remove any [*]
         proprietary notices or labels. Dell acknowledges that Motive and its
         licensors retain ownership of all [*] including translations,

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       25
<PAGE>

         compilations, and derivative products, any portions or copies thereof,
         and all rights therein. Dell will not (and will not allow any third
         party to) reverse engineer or attempt to discover any source code or
         underlying ideas or algorithms of any [*]. Dell agrees only
         to use the [*] diagnostic / repair routines through and in
         conjunction with licensed Motive server and desktop Software Programs.

     e)  Support. For payment of the [*] Premium [*] Fee, Dell will receive
         access to any updates or modifications made to the [*] web site by
         Motive. Motive will scan all [*] served on the [*] web site for any
         known viruses.

     f)  Warranty. THE [*] SERVICE IS PROVIDED "AS IS" WITHOUT A PERFORMANCE
         WARRANTY OF ANY KIND, AND MOTIVE DISCLAIMS ALL WAS, EITHER EXPRESS OR
         IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WAS OF MERCHANTABILITY
         AND FITNESS FOR A PARTICULAR PURPOSE. MOTIVE AND ITS LICENSORS, WITH
         RESPECT TO [*], WILL NOT BE LIABLE IN ANY EVENT FOR LOSS OR INACCURACY
         OF DATA, OR LOSS OF PROFITS OR REVENUE.

4.   FINANCIAL SUMMARY

     The total initial value of this Schedule is [*] consisting of the Products
     (as specified in paragraph 6 of this Schedule) and services specifically
     described in this Schedule:

     Schedule License Fee     [*]
     Year One Maintenance     [*]
          Total               [*]

5.   PAYMENT TERMS

     Dell shall pay Licensor in accordance with the following schedule (all fees
exclude taxes):

               Product
     Amount    Notification Date                   Payment Due Date
     ------    -----------------                   ----------------
     [*]       N/A                                 [*]
     [*]       [*]                                 [*]
     [*]       Upon request and delivery of the final [*] Licenses no later than
               [*]

6.   DELIVERY

     By execution of this Schedule, Dell places a firm order for [*] Licenses
     and [*] SSL Licenses with an option to purchase [*] additional SA Licenses.
     Each Payment Due Date specified in Section 5 also represents a use
     authorization date for the specified number of SA Licenses and SSL
     Licenses. Dell receives the right to use a portion of the [*] SA Licenses
     and [*] SSL Licenses on these Payment Due Dates. At Dell's direction, each
     payment will be associated with a combination of additional SA Licenses and
     SSL Licenses. The total value of the additional licenses shall not exceed
     the payment amount for that specific Payment Due Date. The value of the
     licenses shall be based on the unit prices of [*] per SA License and [*]
     per SSL License. On each of the Product Notification Dates identified in
     Section 5, Dell agrees to provide Motive with a breakout of the number of
     additional SA and SSL Licenses to be associated with that particular
     payment amount. If Motive has not received the breakout from Dell within
     ten (10) days after the Product Notification Date, Motive will provide the
     Dell contact point (identified below) with a projected breakout number of
     SA and SSL Licenses to be used. All correspondences will be made either
     through electronic mail or overnight carrier. If Dell does not respond to
     the Motive contact point (identified below) with a change to the product
     breakout within ten (10) days after Motive's notice to Dell, the projected
     product breakout for that particular payment period as provided by Motive
     will be deemed accepted by Dell and Dell will pay schedule payment amount.
     Notwithstanding the forgoing, Dell may not use more licenses than they have
     procured at the unit values set forth in this Paragraph. The

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       26
<PAGE>

     breakout of the number of SA and SSL Licenses to be available for use in
     conjunction with the [*] payment date is [*] SA Licenses and [*] SSL
     Licenses. Additionally, upon the final Payment Due Date [*] Dell will have
     taken delivery of entire [*] SA Licenses and [*] SSL Licenses.

<TABLE>
<CAPTION>
     ---------------------------------------------------------------------------------------------------------
     Total Product Licenses                              Delivery Date

     ---------------------------------------------------------------------------------------------------------
 <S>                                                     <C>
     [*] SSL Licenses                                    Pursuant to Section 6
     ---------------------------------------------------------------------------------------------------------
     [*] SA Licenses                                     Pursuant to Section 6
     ---------------------------------------------------------------------------------------------------------
     [*] SA Licenses                                     Upon Dell's request but not later than [*]
     ---------------------------------------------------------------------------------------------------------

<CAPTION>

     ---------------------------------------------------------------------------------------------------------
     Dell Contact Point                                      Motive Contact Point
     ---------------------------------------------------------------------------------------------------------
 <S>                                                         <C>
     Dell Products L.P.                                      Motive Communications, Inc.
     Attn: Strategic Business Management                     Attn: Contract Manager
     One Dell Way                                            9211 Waterford Centre Blvd, Suite 100
     Round Rock, TX 78682                                    Austin, TX 78758
     [*]                                                     [*]
     ---------------------------------------------------------------------------------------------------------
</TABLE>

7.   NON-DELIVERY OF FINAL SA LICENSES

     If Dell chooses not to purchase the final [*] SA Licenses by [*], the
     following will occur:

     a)   Motive will invoice Dell a cancellation fee of [*] on [*]. This
          cancellation fee represents the SA License per unit fee difference
          between [*] and [*] (a [*] delta) times the [*] SA Licenses actually
          taken.

     b)   The unit purchase price for additional SA Licenses purchased during
          the Term will increase from [*] to [*].

8.   ADDITIONAL LICENSE PURCHASES

     a)   Dell may purchase additional SA Licenses at [*] per license in [*]
          during the Term provided Dell takes delivery and makes scheduled
          payments for all [*] SA Licenses by [*]. If Dell chooses not to
          purchase the final [*] SA Licenses by [*], the unit purchase price for
          SA Licenses will increase from [*] to [*].

     b)   Dell may purchase additional SSL Licenses at a unit rate of [*] in
          quantities of [*] during the Term.

9.   SOFTWARE MAINTENANCE

     a)   Dell may continue to renew maintenance covering all internal use
          licensed Products for Years [*] by paying Licensor the charges defined
          below for [*] annual software maintenance:

                             Annual  Monthly
     Maintenance Year        Maintenance Fee  Payment Amount
     ----------------        ---------------  --------------
           [*]                     [*]             [*]

     b)   The above Maintenance Fees include the renewal maintenance fees for i)
          all licenses currently purchased under this Schedule, ii) all
          additional licenses purchased in accordance with this Schedule, and
          iii) the Pilot Program licenses purchased [*]. All maintenance fees
          are hereby made co-terminus.

     c)   The above annual Maintenance Fees will be paid in advance on a monthly
          basis in accordance with the payment amounts identified above.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       27
<PAGE>

10.  TEST/LABORATORY USE

     Dell shall that the right to deploy at any time during the Term up to [*]
     of the total purchased SA Licenses at [*] for training testing/laboratory
     use, educational and backup purposes.

11.  LICENSEOR PROFESSIONAL SERVICES ("Professional Services")

     Dell shall be entitled to a [*] discount on Motive's then current
     professional services daily labor rates during the Term if ordered in [*]
     day increments. In return, Dell agrees to provide reasonable efforts to
     forecast services [*] days in advance. Any extended term project
     engagements ([*] or more) shall be bid separately and subject to [*] based
     on term and nature of project.

12.  RESELLER DISCOUNT FOR "CABLE GUY" PRODUCTS

     Dell shall be entitled to a minimum [*] reseller discount off the "Cable
     Guy" products) list price for the resale of the Motive's Cable Guy
     products) into Dell's accounts during the Term. Actual discounts shall be
     established and based on an annual volume schedule. In addition, the
     parties agree to work together to establish a reference fee model for any
     Dell "Cable Guy" customers) which purchase any type of potential Cable Guy
     upgrade license directly through Motive.

13.  SUPPORT FOR NON-DELL SYSTEMS

     For Enterprise-class customers only, and those customers which have an on-
     premise, heterogeneous "Cable Guy" license purchased from either Motive or
     an authorized Motive Reseller, Dell shall have the right to support [*]
     provided such systems have a Self Service License.

14.  DELL'S PRODUCT INFORMATION RIGHTS

     Motive will disclose, on a regular basis determined in advance, its future
     technology roadmap and product release plans. The purpose of these
     technology/product reviews would be to give to [*], as well as [*] into
     important product capabilities. Motive will also agree to provide Dell with
     early development releases of technology, [*] are commercially available
     via commercial beta test agreements. Motive would agree to stipulate that
     such joint planning and information sharing would be at a [*] by [*].

     With respect to new products or business initiatives that Motive has
     unilaterally developed internally without any input from non-Motive
     personnel or in conjunction with another entity, Motive agrees to approach
     Dell no later than the time frame in which they approach or brief any other
     third party with such opportunities. Motive agrees that Dell's request to
     participate in said opportunity shall not be unreasonably refused.

15.  FAVORED CUSTOMER CLAUSE
     -----------------------

     During the Term of this Schedule F, Motive affirms that it will not license
     the Products contained in this Schedule to other Motive customers for a
     better price than those charged Dell under similar quantities, terms, and
     other considerations. If, during the Term, it is found that Motive is
     offering a pricing model which is more favorable than the model under which
     this Schedule was developed at similar quantities, terms, and other
     considerations, Motive will apply the new model only to additional
     purchases made by Dell. At the end of this period, parties may enter into
     further pricing discussions.

16.  PUBLIC ANNOUNCEMENT AND REFERENCE ACCOUNT

     a)   Dell agrees to be a reference account of Licensor and will assist with
          answering a reasonable number of Licensor potential customer inquiries
          concerning the Licensor Products.

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       28
<PAGE>

     b)   At the time of Schedule execution, Dell will support a major press
          releases announcing the agreement and how Dell will use Products to
          support its enterprise from a business perspective. The announcement
          shall be coordinated and subject to approval of Dell prior to
          publication, such approval shall not be unreasonably withheld.

17.  SCHEDULE CONFIDENTIALITY

     The parties agree that the pricing, quantities, terms and conditions of
     this Schedule are Confidential Information and except as otherwise agreed
     (specifically under Section 10 above) shall not be disclosed to or
     discussed with any third party unless they are agents or contractors who
     are under a nondisclosure agreement with Dell. Therefore, the parties agree
     to treat this Schedule as Confidential Information and shall protect it in
     the same manor as they protect their own Confidential Information.

18.  DOCUMENTATION

     For use of the Products, Motive shall provide to Dell the following
documents:

     Motive System Getting Stated
     [*] User's Guide for Windows
     Motive Support Desktop User's Guide
     Motive Studio User's Guide
     Motive Map Creator's Guide for Windows
     Motive Advanced Map Command Reference for Windows
     Motive System Release Notes

19.  SPECIFICTIONS

     Both parties acknowledge that this Schedule shall incorporate all
     specifications (the "Specifications") set forth in the Documentation above.
     As such, the Product should operate in accordance with the Documentation
     and Specifications.

20.  MISCELLANEOUS

     a)   For purpose of this Schedule, Paragraph 6.3, Acceptance testing for a
          new Licensor product, shall not apply to the Products and services
          provided under this Schedule.

     b)   Software Warranty. Motive shall provide a warranty, in accordance with
          Paragraph 8.6 of the Agreement, that the software licensed to Dell
          under this Schedule will perform in accordance to the published
          technical Specifications for said software for a period of 150 days
          from date of execution of this Schedule. Motive's warranty repair or
          replacement obligations for the SSL Licenses can be electronically
          delivered by Dell to its customers from a remote location through an
          operational network or Internet connection.

                                       29
<PAGE>

IN WITNESS WHEREOF, the parties hereto have executed this Schedule F with an
effective date of June 30, 1999.

DELL PRODUCTS L.P.                      LICENSOR
                                        MOTIVE COMMUNICATIONS, INC.

By: /s/ Gary Cotshott                   By:  /s/ Scott Harmon
   -----------------------------            ------------------------------------
Printed Name:  Gary Cotshott            Printed Name:  Scott Harmon
Title: Vice President                   Title:  President and CEO

                                        LICENSOR
DELL PRODUCTS L.P.                      MOTIVE COMMUNICATIONS, INC.

By: /s/ Mike Clifford                   By: /s/ Christopher A. Burch
    ----------------------------            ------------------------------------
Printed Name:  Mike Clifford            Printed Name:  Christopher A. Burch
Title:  VP/CIO                          Title:  Manager of Contract Services

                                       30
<PAGE>

                              Dell Marketing L. P.
                 Addendum One to the Software License Agreement
                                      with
                          Motive Communications, Inc.

THIS ADDENDUM to the SOFTWARE LICENSE AGREEMENT is entered into as of this l0th
                                                                           ----
day of August, 1999 (hereinafter "Effective Date") by and between Dell Products
               ----
L.P. (hereinafter "Dell") with its principal place of business at One Dell Way,
Round Rock, Texas 78682, and Motive Communications, Inc., a Delaware corporation
(hereinafter "Motive"), a corporation having a principal place of business at
9211 Waterford Centre Blvd., Austin, Texas 78758.

Both parties wish to amend the Agreement to establish additional terms and
conditions that apply to purchases by Dell of products from Motive and the
distribution of such products ("Products") in the United States.

Definitions. Unless otherwise indicated herein, all capitalized terms used in
-----------
this Addendum shall have the definitions assigned to them in the Agreement

1. Amendment to the Agreement. This Addendum constitutes an amendment to the
   --------------------------
   Agreement. In the event of any conflict or inconsistency between the terms of
   this Addendum and the terms of the Agreement, the terms of this Addendum
   shall control.

2. Other Terms and Conditions of the Agreement. Except as modified herein above,
   -------------------------------------------
   all other terms, conditions, and provisions of the Agreement shall remain in
   full force and effect.

3. Waiver. Nothing contained in this Addendum shall be deemed a waiver of any
   ------
   rights or release of any obligations that shall have accrued under the
   Agreement prior to the Effective Date of this Addendum.

4. Entire Agreement; Integration. This Addendum and the Agreement constitute the
   -----------------------------
   entire and exclusive agreement between the parties with respect to the
   subject matter hereto. All previous discussions and agreements with respect
   to this subject matter are superseded by the Agreement and this Addendum.

Add the following new paragraph to Section 2. Grant of License:

     "2.5 Dell is authorized to subcontract the reproduction and installation of
     the Products to its agents or contractors who are manufacturing and
     assembling computers on behalf of Dell provided i) there is a written
     agreement in place between Dell and the agent/contractor that governs and
     protects the Licensor , its Products, and its Confidential Information to
     the same degree as provided under this Agreement; ii) that the
     agent/contractor uses the Products solely on behalf of Dell to fulfill
     Dell's obligations under this Agreement or a Schedule to this Agreement;
     and iii) upon completion or termination of the subcontracting agreement
     between Dell and the third party, all Licensor's Products and Confidential
     Information be returned to Dell."

IN WITNESS WHEREOF, the parties hereto have duly executed this Software License
Agreement by their respective duly authorized officers to be effective as of the
Effective Date as first written above.

DELL PRODUCTS L.P.                       MOTIVE COMMUNICATIONS, INC.

By:   /s/ Sharon Peterson                By:  /s/ Christopher A. Burch
    --------------------------------        ----------------------------------
Title:   Dir, WWSP                       Title:   Manager of Contract Services
      ------------------------------           -------------------------------
Date:    8/23/99                         Date:    August 12, 1999
      ------------------------------           -------------------------------

                                       31
<PAGE>

                               Dell Products L.P.
                 Addendum Two to the Software License Agreement
                                      with
                          Motive Communications, Inc.

THIS ADDENDUM to the SOFTWARE LICENSE AGREEMENT is entered into as of this 3rd
day of September, 1999 (hereinafter "Effective Date") by and between Dell
Products L.P. (hereinafter "Dell") with its principal place of business at One
Dell Way, Round Rock, Texas 78682, and Motive Communications, Inc., a Delaware
corporation (hereinafter "Motive"), a corporation have a principal place of
business at 9211 Waterford Centre Blvd., Austin, Texas 78758.

Both parties wish to amend the Agreement to establish additional terms and
condition that shall expand Dell's rights under the License Grant section of the
Agreement.

Definitions. Unless otherwise indicated herein, all capitalized terms used in
-----------
this Addendum shall have the definitions assigned to them in the Agreement.

1. Amendment to the Agreement. This Addendum constitutes an amendment to the
   --------------------------
   Agreement. In the event of any conflict or inconsistency between the terms of
   this Addendum and the terms of the Agreement, the terms of this Addendum
   shall control.

2. Other Terms and Conditions of the Agreement. Except as modified herein, all
   -------------------------------------------
   other terms, conditions and provisions of the Agreement shall remain in full
   force and effect.

3. Waiver. Nothing contained in this Addendum shall be deemed a waiver of any
   ------
   rights or release of any obligations that shall have accrued under the
   Agreement prior to the Effective Date of this Addendum.

4. Entire Agreement: Integration. This Addendum and the Agreement including
   -----------------------------
   Addendum 1 and any attachments and Schedules to the Agreement constitute the
   entire and exclusive agreement between the parties with respect to the
   subject matter hereto. All previous discussions and agreements with respect
   to this subject matter are superseded by the Agreement and this Addendum.

Add the following language to the end of Section 2.1 of the Agreement:

     The above license grant includes, without limitation, the right and license
     to use, in connection with the marketing and distribution of the
     Product(s): (i) Motive's trade names, product names and trademarks and (ii)
     all pictorial, graphic and audio visual works including icons, screens and
     characters created as a result of execution of the Product(s).

IN WITNESS WHEREOF, the parties hereto have duly executed this Addendum to the
Agreement by their respective duly authorized officers to be effective as of the
Effective Date as first written above.

DELL PRODUCTS L.P.                       MOTIVE COMMUNICATIONS, INC.

By:   /s/ Sharon Peterson                By:  /s/ Christopher A. Burch
    --------------------------------        ----------------------------------
Title:   Dir, WWSP                       Title:   Manager of Contract Services
      ------------------------------           -------------------------------
Date:    9/16/99                         Date:    September 8, 1999
      ------------------------------           -------------------------------

                                       32
<PAGE>

                           PURCHASING SCHEDULE NO. 1

                              DATED July 23, 1999

     This Purchasing Schedule No. 1 ("Schedule") documents the services being
purchased by customer under the terms and conditions of the License Agreement
dated December 2, 1998, between Motive Communications, Inc., a Delaware
corporation with an office at 9211 Waterford Centre Blvd, Suite 100, Austin, TX
78759 and Dell Products L.P. ("Dell").

                          Service and Fee Information

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
Qty    Item               Description                                                          List Price   Extended
                                                                                                              Price
----------------------------------------------------------------------------------------------------------------------
<S>    <C>                <C>                                                                  <C>         <C>
[*]    [*]                Project Services                                                     [*]         [*]

                          Motive will provide up to [*] days of Professional Services
                          performed on a time and material basis at the discounted rate of
                          [*] per day for the services outlined in the Exhibit A, Statement
                          of Work.  One day is defined as one person for an eight (8) hour
                          day. Any funding unused by November 30, 1999 shall expire and no
                          additional services will be provided after such expiration unless
                          agreed to in writing by both parties.

----------------------------------------------------------------------------------------------------------------------
                                                     Total Price:                                          [*]
----------------------------------------------------------------------------------------------------------------------
</TABLE>

1.   All prices and terms valid to [*].
2.   Prices exclude taxes.
3.   Motive will invoice on a monthly basis for only the number of days actually
     performed.

Licensee, by its execution hereof, orders and purchases for delivery, under
  these terms and conditions, the Professional Services provided in accordance
  with this Schedule.

Motive Communications, Inc. ("Motive")   Dell Computer Corporation ("Dell")

By:   /s/ Michael Clifford               By:  /s/ Christopher A. Burch
    --------------------------------        ----------------------------------
Name:     Michael Clifford               Name:    Christopher A. Burch
      ------------------------------           -------------------------------
Title:    VP / CIO                       Title:   Manager of Contract Services
      ------------------------------           -------------------------------
Date:     7/27/99                        Date:    August 4, 1999
      ------------------------------           -------------------------------

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       33
<PAGE>

                           PURCHASING SCHEDULE NO. 2

                             DATED December 1, 1999

     This Purchasing Schedule No. 2 ("Schedule") documents the services being
purchased by customer under the terms and conditions of the License Agreement
dated December 2, 1998, between Motive Communications, Inc., a Delaware
corporation with an office at 9211 Waterford Centre Blvd, Suite 100, Austin, TX
78759 and Dell Products L.P. ("Dell").

                          Service and Fee Information

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
Qty    Item                 Description                                                        List Price   Extended
                                                                                                              Price
----------------------------------------------------------------------------------------------------------------------
<S>    <C>                  <C>                                                                <C>         <C>
[*]    [*]                  Project Services                                                   [*]         [*]

                            Motive will provide up to [*] days of Professional Services
                            performed on a time and materials basis at the discounted rate
                            of [*] per half day.  One half-day is defined as one person for
                            a four (4) hour day.  Any funding unused by [*] shall expire and
                            no additional services will be provided after such expiration
                            unless agreed to in writing by both parties.
----------------------------------------------------------------------------------------------------------------------
                            Total Price:                                                                   [*]
----------------------------------------------------------------------------------------------------------------------
</TABLE>

1.   All prices and terms are valid until [*].
2.   Prices include taxes.
3.   Motive will invoice on a monthly basis for only the number of days actually
     performed.

Licensee, by its execution hereof, orders and purchases for delivery, under
these terms and conditions, the Professional Services provided in accordance
with this Schedule.

Motive Communications, Inc. ("Motive")   Dell Computer Corporation ("Dell")

By:  /s/ Christopher A. Burch            By:   /s/ Sameer Jaetap
   ----------------------------------       --------------------------------
Name:    Christopher A. Burch            Name:     Sameer Jaetap
      -------------------------------          ------------------------------
Title:   Manager of Contract Services    Title:    Manager
      -------------------------------          ------------------------------
Date:    Jan. 17, 2000                   Date:     1/13/2000
      -------------------------------          ------------------------------

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       34
<PAGE>

                           PURCHASING SCHEDULE NO. 3

                               DATED MAY 28, 1999

     This Purchasing Schedule No. 3 ("Schedule") documents the services being
purchased by customer under the terms and conditions of the License Agreement
dated December 2, 1998, between Motive Communications, Inc., a Delaware
corporation with an office at 9211 Waterford Centre Blvd, Suite 100, Austin, TX
78759 and Dell Products L.P. ("Dell").

                          Service and Fee Information

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
Qty    Item                 Description                                                                     Price
----------------------------------------------------------------------------------------------------------------------
<S>    <C>                  <C>                                                                        <C>
[*]    [*]                  Project Services                                                           [*]

                            Overview:  To modify the [*] of the user interface of the Motive [*]
                            from [*] and Motive [*] to [*] with a [*].   To accomplish this Motive
                            will modify the [*] source code and hard code Dell's requested UI
                            modifications into a special version of the product. This effort will
                            require engineering and testing cycles to build and test the separate
                            Dell code base and will apply to Motive [*] only.  Motive will support
                            the special [*] version in the same fashion as we support our standard
                            [*] version.  The efforts to be performed under this Schedule
                            shall be performed in accordance with the specifications mutually
                            agreed to on a "Specification Sheet" which shall be mutually agreed to
                            and executed separately as an attachment to this Schedule.

                            Delivery:  Motive will deliver the special version of the product within
                            two weeks of being provided final message text and bit maps referenced
                            in Attachment A.

                            Cost:  The fixed cost to Dell for effort is  [*] billable upon
                            completion.
----------------------------------------------------------------------------------------------------------------------
                                                                                                       [*]
                            Total Price:
----------------------------------------------------------------------------------------------------------------------
</TABLE>

1.   All prices and terms valid to [*].
2.   Prices exclude taxes.

Licensee, by its execution hereof, orders and purchases for delivery, under
  these terms and conditions, the Professional Services provided in accordance
  with this Schedule.

Motive Communications, Inc. ("Motive")   Dell Computer L.P. ("Dell")

By:  /s/ Christopher A. Burch            By:   /s/ Rick Hoffman
   ----------------------------------       ---------------------------------
Name:    Christopher A. Burch            Name:     Rick Hoffman
      -------------------------------          -------------------------------
Title: Manager of Contract Services      Title: Director of Systems Management
      -------------------------------          -------------------------------
Date:    June 3, 1999                    Date:     5/28/99
      -------------------------------          -------------------------------

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       35
<PAGE>

                           PURCHASING SCHEDULE NO. 4

                              DATED JUNE 30, 1999

     This Purchasing Schedule No. 4 ("Schedule") documents the services being
purchased by customer under the terms and conditions of the License Agreement
dated December 2, 1998, between Motive Communications, Inc., a Delaware
corporation with an office at 9211 Waterford Centre Blvd, Suite 100, Austin, TX
78759 and Dell Products L.P. ("Dell").

                          Service and Fee Information

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------
Qty      Description                                                                     Unit Price     Extended
                                                                                                         Price
-----------------------------------------------------------------------------------------------------------------------
<S>      <C>                                                                             <C>            <C>
[*]      [*]                                                                                 [*]              [*]

               Each SA License includes [*] License and as may Motive [*] and [*] licenses
               required to support the number of Motive [*] licenses.
-----------------------------------------------------------------------------------------------------------------------
[*]      [*]  (see note 3 below)                                                             [*]              [*]
               Provides [*] as required to support Dell America's [*].  These licenses
               will only be used [*] in support of Dell America's [*] requirements.
-----------------------------------------------------------------------------------------------------------------------
[*]      Motive System [*] Ticket System.                                                    [*]              [*]
-----------------------------------------------------------------------------------------------------------------------
[*]      Motive [*]                                                                          [*]              [*]
               (Motive [*] provides the expertise to assist in the installation,
               configuration, and operation of the Motive System.)
-----------------------------------------------------------------------------------------------------------------------
[*]      Custom Project Services                                                             [*]              [*]
               Time and Material based projects on a daily basis.  One day is defined as
               one person for an 8 hour day.
-----------------------------------------------------------------------------------------------------------------------
         Total Price:                                                                                         [*]
-----------------------------------------------------------------------------------------------------------------------
</TABLE>

1. All prices and terms valid to [*].
2. Prices exclude taxes.
3. For this Schedule only, Motive is waiving the requirement to purchase Motive
   [*] Licenses in minimum lots of [*]. Except for normal growth of Dell
   America's [*] operations, the scope of use of the [*] Licenses acquired
   herein shall not include any non-Dell business operation that may be
   subsequently acquired by or merged with Dell.
4. Maintenance for the software Products licensed under this Purchasing Schedule
   No. 4 will be provided for [*] as long as Dell continues to pay the
   coterminous maintenance fees payable under Schedule F of the Agreement.
5. Dell America's [*] operation group shall have access to and use rights of
   Motive's [*] Premium [*] Service for [*] as long as Dell continues to pay the
   [*] fee as outlined in Schedule F of the Agreement. The terms and conditions
   of Schedule F of the Agreement shall govern Dell's access to and use of
   Motive's [*] Premium [*] Service.

Licensee, by its execution hereof, orders and purchases for delivery, under
  these terms and conditions, the Professional Services provided in accordance
  with this Schedule.

[CAPTION]
Dell Products L.P.                       Motive Communications, Inc. ("Motive")

By:   /s/ Dave Wagner                    By:  /s/ Christopher A. Burch
    --------------------------------        ----------------------------------
Name:     Dave Wagner                    Name:    Christopher A. Burch
      ------------------------------           -------------------------------
Title: VP/CIO IT Infrastructure Svcs.    Title:   Manager of Contract Services
      ------------------------------           -------------------------------
Date:     6/30/99                        Date:    June 30, 1999
      ------------------------------           -------------------------------

*Certain confidential information on this page has been omitted and filed
separately with the Securities and Exchange Commission.

                                       36<PAGE>

                                                                   EXHIBIT 10.10

Confidential treatment has been requested for portions of this exhibit.  The
copy filed herewith omits the information subject to the confidentiality
request.  Omissions are designated as [*].  A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                           SOFTWARE LICENSE AGREEMENT
                          CONTRACT #_________________

This Agreement is made effective this 30th day of April, 1999 by and between
Motive Communications, Inc., a Delaware corporation with its principal place of
business at 9211 Waterford Centre Blvd, Suite 100, Austin, TX 78759
("Licensor"), and Compaq Computer Corporation, a Delaware corporation having its
principal place of business at 20555 S.H. 249, Houston, TX 77070-2698 ("Compaq")
on behalf of itself and its worldwide divisions, subsidiaries and affiliates.

1. DEFINITIONS

     a. The term Compaq shall mean Compaq Computer Corporation and its
     divisions, subsidiaries and affiliates.

     b. The term "site" shall mean a data center for one or more Compaq
     divisions, subsidiaries, sales regions or sales offices.

     c. [*] refers to Content (defined below) which has been activated by
     Licensor to produce an executable program which is designed to
     diagnose and potentially repair technical problems being experienced by an
     end user.

     d. Content means text files or fragments created by Compaq or Licensor for
     inclusion into the [*] web site for general use.

     e. Customer shall mean any customer of Compaq, individual or corporation,
     who has purchased computer equipment from Compaq and who Compaq has a
     requirement to provide technical support to that individual or corporation.

     f. Specifications are the applicable Licensor user documentation,
     product/services data sheets, and/or release notes delivered with the
     Software.

2. PRODUCT DESCRIPTION

     a. The products which are the subject of this Agreement are certain
     computer software programs of Licensor, as defined and described in
     Appendix A including all related materials, documentation and technical
     information (the "Software").

     b. Licensor has established an [*] web site that contains [*] that can be
     accessed, downloaded, and used by Compaq to diagnose and/or resolve its
     technical support problems. The [*] service is provided on an [*] basis.
     Upon execution of this Addendum, payment of the [*] fee, and deployment of
     Licensor's [*] Server Software Compaq shall be provided access to the [*]
     web site.

     * Certain confidential information on this page has been omitted and filed
       separately with the Securities and Exchange Commission
<PAGE>

3. RIGHTS GRANTED

     a. Licensor hereby grants to Compaq an irrevocable (except as noted in
        Section 7, Termination), worldwide, non-exclusive, non-transferable, [*]
        to use the Software as ordered under the provisions of Appendix-A.
        Compaq may install and use Software on Compaq owned or operated
        computers up to the maximum number of licenses of each Software defined
        in Compaq's Appendix A and for which Compaq has paid the applicable
        license fee(s). In the case of a Software which is licensed on a [*],
        licensee may install the applicable Software on owned or operated
        computers to support the quantity of unique users defined in a Appendix
        A. A [*] is an [*] having access to and use of the licensed Software. In
        the case of an agent license (currently called "Motive Assistant"), this
        Software may be distributed [*] by Compaq to Compaq's Customers, but may
        be used only in conjunction with the Licensor desktop and Licensor
        server components licensed by Compaq.

     b. Except for use of the Motive Assistant as outlined above, the Software
        may only be used by i) employees of Compaq, or ii) contractors/agents of
        Compaq who are under a written nondisclosure agreement with Compaq which
        will protect Licensor's Software and who are performing services solely
        [*] requirements [*] or to its Customers as outlined below.

     c. If Compaq subcontracts its [*] obligations of its products to a third
        party (contractor or agent) such third party will be authorized to use
        the Software provided i) there is a written agreement in place between
        Licensee and the third party that governs and protects the Licensor, its
        Software, and its Confidential Information, including the Software, to
        the same degree as provided under this Agreement; ii) that the third
        party uses the Software solely on behalf of Compaq to support Compaq or
        fulfill Compaq's support obligations to its Customers and no other
        customers of the third party; and iii) upon completion or termination of
        the subcontracting agreement between Compaq and the third party, all
        Licensor's Software and Confidential Information shall be returned to
        Compaq.

     d. Compaq agrees only to use the [*] diagnostic / repair routines through
        and in conjunction with licensed Licensor server and desktop Software.
        Compaq acknowledges that Licensor and its licensors retain ownership of
        all [*] including translations, compilations, and derivative products,
        any portions or copies thereof, and all rights therein. Compaq will not
        (and will not allow any third party to) reverse engineer or attempt to
        discover any source code or underlying ideas or algorithms of any [*].
        Licensor will monitor usage statistics to verify performance of [*]. The
        parties agree that neither Licensor nor any other third party is
        prevented from independently creating similar Content that may perform
        similar functionality or restricts Licensor's use of residual knowledge
        associated with Compaq Content

4. DELIVERY AND INSTALLATION

     Licensor shall deliver the Software as set forth in Appendix A. no later
     than the date set forth in Appendix A. Licensor shall enhance, add to, or
     otherwise modify the Software prior to or at the same time any
     modifications of the Software are made commercially available to Licensor's
     general customer base contingent upon Compaq's compliance with the
     maintenance terms specified in Appendix A.

     Licensor shall be subject to the following insurance requirements when
     providing on-site installation and training services as set forth in
     Appendix A:

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       2
<PAGE>

     a. Without limiting any of the obligations or liabilities of Licensor,
     Licensor shall maintain, as long as this Agreement is in effect, at
     Licensor's expense, insurance policies of the kind and limits listed below
     and shall provide Compaq, prior to execution of this Agreement, a
     Certificate of Insurance evidencing such coverage for the term of this
     Agreement. Licensor shall also require any consultants or subcontractors
     retained by Licensor to insure against the following risks to the extent
     stated.

     Insurance is to be placed with insurers with a Best's Rating of no less
     than A:VII, and must be licensed to do business in the State of Texas and
     which have been approved by the State of Texas Commissioner of Insurance.
     All policies shall contain the limits outlined below and shall name Compaq
     as a certificate holder. Such policies shall remain in force until receipt
     of final payment by Licensor.

Type of Coverage                                           Limits
----------------                                      ---------------
                                                  Statutory, State of Texas
Worker's Compensation
including All States Endorsement
and Waiver of Subrogation in favor of COMPAQ

Employer's Liability                              $[*] Each Accident
                                                  $[*] Disease - Policy Limit

General Liability                                 $[*] Each Occurrence
Bodily Injury/Property Damage                     $[*] Aggregate/1/

Comprehensive Form including:
(1) Premises/Operations, Single Limit
(2) Products/Completed Operations,
(3) Contractual Liability,
(4) Independent Contractors,
(5) Broad Form Property Damage,
(6) Personal/Advertising Injury, and
(7) Owner's Contractors Protective

  /1/ The General Aggregate limit shall apply separately to this Agreement or
      the General Aggregate shall be twice the required occurrence limit.

Automobile Liability               $[*] Combined Single Limit per accident
                                   for bodily injury and property damage.

     Covering all automobiles, trucks, tractor trailers, motorcycles, or other
     automotive equipment, whether non-owned, owned or hired by Licensor or
     employees of Licensor, including Compaq as an additional insured with
     respect to any non-owned, owned or hired automotive equipment used by or
     with the permission of Licensor.

     Excess/Umbrella Liability  -  $[*]
     following form over primary Commercial General Liability

     Commercial Blanket Bond       $[*]
     (employee dishonesty)

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       3
<PAGE>

     b. Each [*] Insurance shall contain a provision that coverage afforded
     under the policies will not be canceled without at least [*] days prior
     written notice to Compaq in the event of cancellation or material change,
     in accordance with Section 7 of this Agreement. Furthermore, Licensor will
     obtain an endorsement to its policies providing that the Licensor's
     insurance shall be primary as respects Compaq, its officers and employees.
     Any other valid and collectible insurance or self - insurance maintained by
     or in the name of Compaq shall be in excess of Licensor's insurance and
     shall not contribute to it.

     c. Licensor shall cause each insurance policy issued hereunder to provide:

          (i) that Compaq is named as a [*] as their interests may appear, and
          that the coverage shall contain no special limitations of the scope of
          protection afforded Compaq, its officers or employees.

          (ii) that all amounts payable thereunder will be paid to Compaq or
          Compaq's assigns

     d. It is Licensor's responsibility to ensure that the insurance
     requirements listed above are in effect for the full term of this
     Agreement. Cancellation or change of coverage without Compaq's approval
     shall be considered a breach of contract. In addition, all of Licensor's
     outside consultants or subcontractors shall maintain adequate insurance as
     detailed above if performing work for Compaq on Licensor's behalf. Licensor
     is responsible to verify and maintain Certificates of Insurance from such
     outside consultants or subcontractors.

     The original Certificate of Insurance should be mailed to Compaq Computer
     Corporation, attn. Risk Management, MS 120505, PO Box 692000, Houston,
     Texas 77269-2000 and a copy to Cora Nell Worthy-Blumberg, Sr.Commodity
     Manager, Corp. Software Procurement, PO Box 692000, Houston, TX 77269-2000.

5. APPLICABLE FEES

     a. Compaq shall pay Licensor the fees specified in Appendix A [*] days from
     date of invoice provided that the Software has been received. Payment of
     invoices shall not constitute final acceptance of the Software.

     b. Taxes; Shipping. Compaq will pay all amounts due under this Agreement in
     U.S. currency. Unless Compaq provides Licensor a valid exemption
     certification from the applicable taxing authority Compaq shall pay or
     promptly reimburse Licensor for all federal, state, local or other taxes
     (exclusive of income, business privilege, or similar taxes) including but
     not limited to sales, use, lease, value-added, withholding or similar
     assessments, taxes and duties based on charges payable, on the Software's
     use or services performed hereunder or in connection with this Agreement,
     excluding taxes payable on Licensor's net income. Delivery is FOB Origin.
     However, if the Software or Documentation is lost or damaged during
     shipment, Licensor will reship at no additional cost to Compaq. [*] shall
     pay for all shipping charges for shipments to locations within the United
     States. [*] shall be responsible for the payment of all international
     freight, customs, duties, international freight forwarding and related
     charges applicable to the delivery of the Software to [*] and [*] shall
     reimburse [*] for all such charges which are prepaid by [*] and invoiced to
     [*].

     c. Upon election of the [*], Licensor will invoice Compaq for the then
     current [*] service fee as agreed to in Appendix A. This fee will be paid
     in advance on an [*] basis with payment due a net [*] days after receipt of
     invoice. The

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       4
<PAGE>

     [*] Services shall automatically renew [*] on the Agreement anniversary
     date by paying the then current [*] service fee. If Compaq chooses not to
     renew its [*], Compaq will notify Licensor no later than [*] days prior to
     such [*] renewal date.

6. COPIES OF SOFTWARE

     In addition to producing copies for the licensed number of users, Compaq
     shall have the right to reproduce for backup and archival purposes all of
     the Software described in Appendix A at any Compaq site provided for herein
     or specifically provided for in Appendix A, subject to the restrictions on
     use and disclosure set forth herein.

7. TERMINATION

     a. Either party has the right to terminate this Agreement if the other
     party materially breaches or is in material default of any obligation
     hereunder which default has not been cured within [*] after receipt of
     notice of such default from the nondefaulting party or within such
     additional cure period as the nondefaulting party may authorize. Licensor
     shall also be deemed in default if the Software program continues to
     exhibit defects causing serious disruption of use and/or repeated periods
     of downtime, notwithstanding Licensor's remedial or maintenance efforts,
     over a continuous period of [*] or more.

     b. Either party may terminate this Agreement by written notice to the other
     party if the other party becomes insolvent, makes a general assignment for
     the benefit of creditors, suffers or permits the appointment of a receiver
     for its business or assets, becomes subject to any proceeding under any
     bankruptcy or insolvency law whether domestic or foreign, or has wound up
     liquidated, voluntarily or otherwise.

     c. In the event that either party is unable to perform any of its
     obligations under this Agreement or to enjoy any of its benefits because of
     (or if loss of the Software is caused by) natural disaster, actions or
     decrees of governmental bodies or communications line failure not the fault
     of the affected party (hereinafter referred to as a "Force Majeure Event"),
     the party who has been so affected shall give written notice to the other
     party within [*] days and shall do everything possible to resume
     performance. Upon receipt of such notice, this Agreement shall immediately
     be suspended. If the period of non-performance exceeds [*] days from the
     receipt of notice of the Force Majeure Event, the party whose ability to
     perform has not been so affected may by giving written notice terminate
     this Agreement. However, delays in delivery due to Force Majeure Events
     shall automatically extend the delivery date for a period equal to the
     duration of such events; any warranty period affected by a Force Majeure
     Event shall likewise be extended for a period equal to the duration of such
     event.

     d. In the event that this Agreement is terminated, each party shall return
     to the other all papers, materials, and other properties of the other party
     then in its possession.

     e. The obligations of the parties under Section 7.d. (Return of
     Properties), and 12 (Indemnification) shall survive termination of any
     license hereunder.

     f. Any remedy expressed herein is in addition to any other remedies at law
     or in equity.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       5
<PAGE>

     g. Licensor may terminate this Agreement within [*] days in the case of
     non-payment for any invoices which are not subject to dispute by Compaq [*]
     in the case of a breach of Section 10 or 11.

     h. Upon non-renewal of [*] or termination of this Agreement for breach,
     Compaq will; (i) discontinue accessing the [*] web site, (ii) cease to
     using any [*]; and (iii) destroy any downloaded [*] and any derivative
     products made in connection with the [*].

8. WARRANTY

     a. Licensor warrants that on the date the Software is delivered to Compaq
     and for a period of [*] thereafter the Software furnished hereunder shall
     materially conform to the Specifications; that, in general, the Services
     shall be performed in a timely, professional and workmanlike manner by
     qualified professional personnel; and that the Services and Software shall
     conform to the standards generally observed in the industry for similar
     Services and Software.

     b. Licensor warrants that it has full power and authority to grant the
     rights granted by this Agreement to Compaq with respect to the Software
     without the consent of any other person; and that neither the performance
     of the Services by Licensor nor the license to and use by Compaq of the
     Software (including the copying thereof) will in no way constitute an
     infringement or other violation of any patent, copyright, trade secret,
     trademark, trade dress, invention, proprietary information, nondisclosure
     or other intellectual property rights of any third party.

     c. Licensor warrants that its Software, its license to and use by Compaq,
     and the performance by Licensor of the Services, shall be in compliance
     with all applicable laws, rules and regulations.

     d. EXCEPT FOR THE EXPRESS LIMITED WAY SET FORTH ABOVE, LICENSOR HEREBY
     DISCLAIMS AND COMPAQ EXPRESSLY WAIVES ANY AND ALL OTHER EXPRESS WARRANTIES
     OR REPRESENTATIONS OF ANY KIND OR NATURE, AND ANY AND ALL IMPLIED
     WARRANTIES, INCLUDING, BUT NOT LIMITED T0, ANY IMPLIED WARRANTY OF
     MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

     e. THE [*] SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND
     MOTIVE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
     NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
     PARTICULAR PURPOSE.

9. CONFIDENTIALITY AND INDEPENDENT DEVELOPMENT

     a. Each party recognizes that it may have previously entered or will in the
     future enter into various agreements with the other party which obligates
     it to maintain as confidential certain information disclosed to it by the
     other party. To the extent that such information or any further
     confidential information, which might include but is not limited to
     business plans, forecasts, volumes, capacity, network deployment
     information, pricing, inventory levels, Software, etc., (collectively
     referred to hereinafter as "Information") is disclosed in furtherance of
     this Agreement or any purchase or sale made hereunder, such Information
     shall be so disclosed pursuant to the minimum terms and conditions listed
     below; provided, however, the minimum terms and conditions listed below
     shall in no way relieve the parties from any obligation or modify such
     obligations previously agreed to in other agreements.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       6
<PAGE>

     b. Both parties agree that the party receiving Information will maintain
     such Information in confidence for a period of [*] from the date of
     disclosure of such Information. Each party shall protect the other party's
     Information to the same extent that it protects it own confidential and
     proprietary information and shall take all reasonable precautions to
     prevent unauthorized disclosure to third parties. The parties acknowledge
     that the unauthorized disclosure of such Information will cause irreparable
     harm. Accordingly, the parties agree that the injured party shall have the
     right to seek immediate injunctive relief enjoining such unauthorized
     disclosure.

     c. The provisions of this Section 9. shall not apply to information (i)
     known to the receiving party at the time of receipt from the other party,
     (ii) generally known or available to the public through no act or failure
     to act by the receiving party, (iii) furnished to third parties by the
     disclosing party without restriction on disclosure, (iv) furnished to the
     receiving party by a third party as a matter of right and without
     restriction on (v)disclosure, (v) independently developed, or (vi)
     furnished as required by court order or similar governmental authority or
     by the imminent likelihood thereof or by applicable law.

     d. Immediately upon termination of this Agreement or at the request of the
     other party, each of the parties shall promptly return all materials in its
     possession containing Information of the other party.

     e. Neither party shall use the name(s), trademark(s), tradename(s), or
     logo(s) whether registered or not, of the other party in publicity
     releases, advertising, or in any other manner, without securing the prior
     written approval of the other party except that Compaq hereby provides
     approval for Licensor to use Compaq's name in its customer list.

     f. Each party agrees not to publicize or disclose to any third party
     without the consent of the other, either the terms of this Agreement or the
     fact of its agreement and execution. In particular, no press releases shall
     be made without the mutual consent of Licensor and Compaq, such
     consent not to be unreasonably withheld.

     g. Nothing in this Agreement shall be construed to preclude Compaq from
     independently developing, using, acquiring or marketing computer software
     packages which may perform the same or similar functions as the Software
     provided by Licensor.

10. COPYRIGHT AND TRADEMARK OBLIGATIONS

     Compaq agrees not to remove, deface, or destroy any copyright, patent
     notice, trademark, service mark, proprietary markings or confidential
     legends placed on or within the Software.

11. PROPRIETARY RIGHTS

     Compaq agrees not to disassemble or reverse engineer the Product. Compaq
     hereby expressly acknowledges that it does not have, and shall not by
     virtue of this License Agreement acquire, any proprietary rights whatsoever
     of any kind in or over any adaptation, modification, derivation, addition,
     or extension to Product, whether made by Compaq or by Licensor and that
     Compaq's sole right in relation thereto is as set forth herein. The
     original and any copies of Product, whether made by Licensor or by Compaq,
     shall remain the property of Licensor. If Compaq becomes aware of any
     unauthorized disclosure of use of Product, Compaq shall immediately notify
     Licensor thereof and shall advise Licensor of the full particulars thereof
     in writing.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       7
<PAGE>

12. INDEMNIFICATION

     a. Licensor shall defend all suits or proceedings brought against Compaq
     arising from claimed infringements of any patent, trademark, service mark,
     copyright, or intellectual property right for any Software furnished by
     Licensor under this Agreement and shall indemnify Compaq against all costs,
     fees and damages. Compaq shall promptly notify Licensor in writing and
     provide information and assistance, at Licensor's expense, for such
     defense.

     b. Additionally, in the event that use of the Software by Compaq is
     enjoined, Licensor shall (i) replace the Software, without additional
     charge, by a compatible, functionally equivalent and non-infringing
     product; (ii) modify the Software to avoid the infringement; (iii) obtain a
     license for Compaq to continue use of the Software for the term of this
     Agreement and pay for any additional fee required for such license; or,
     (iv) if none of the foregoing alternatives is possible even after the
     Licensor's reasonable commercial efforts, the Licensor shall return the
     license fee, and expenses incurred by Compaq, to Compaq.

     The foregoing obligations do not apply with respect to a Software or
     portions or components thereof (i) not supplied by Licensor, (ii) made in
     whole or in part in accordance to Compaq specifications, (iii) that are
     modified by Compaq after delivery (iv) combined with other products,
     processes or materials where the alleged infringement relates to such
     combination, (v) where Compaq continues the allegedly infringing activity
     after being notified thereof or after being informed of modifications that
     would have avoided the alleged infringement, or (vi) where Compaq's use of
     such Software is not strictly in accordance with this Agreement. Compaq
     will indemnify and hold harmless Licensor from all damages, settlements,
     attorneys' fees and expenses related to any claim of infringement or
     misappropriation excluded from Licensor's indemnity obligation by the
     preceding sentence.

13. LIMITATION OF LIABILITY

     EXCEPT AS SET FORTH ELSEWHERE IN THIS AGREEMENT, IN NO EVENT SHALL EITHER
     PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
     CONSEQUENTIAL DAMAGES IN ANY WAY RISING OUT OF OR RELATING TO THIS
     AGREEMENT EVEN IF THE POSSIBILITY OF SUCH DAMAGES HAS BEEN COMMUNICATED TO
     THE OTHER PARTY.

     EXCEPT AS SPECIFIED IN SECTION 12 AND 16, LICENSOR SHALL NOT BE LIABLE FOR
     ANY LOSS OR DAMAGE WHICH MAY ARISE IN CONNECTION WITH THE FURNISHING OR USE
     BY COMPAQ OF THE SOFTWARE OR PERFORMANCE OF THE SOFTWARE OR SERVICES FOR
     ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE [*] HEREUNDER WITH RESPECT TO
     THE APPLICABLE SOFTWARE PROGRAM LICENSES OR PROFESSIONAL SERVICES.

     MOTIVE'S TOTAL LIABILITY WITH RESPECT TO THE [*] WILL BE LIMITED [*] FOR
     THE [*] IN THE [*] PRIOR TO THE ACT OF INJURY THAT GAVE RISE TO THE
     LIABILITY.

14. SOFTWARE SUPPORT

     Licensor shall, at Compaq's election, provide support and maintenance
     services, as defined and described in Appendix A, at the fees set forth in
     Appendix A or as set forth in a separate Software Support Agreement.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       8
<PAGE>

     During the period for which the Compaq has subscribed to and paid for
     contracted [*] maintenance and support for the Software, Licensor will
     provide the following maintenance support of the current version of
     Software (Licensor will also support the previous sequential release of the
     Software for a period of [*]). In the event Compaq acquires additional
     licenses beyond its initial acquisition, maintenance fees for such licenses
     shall be pro-rated to be co-terminus with Compaq's existing maintenance
     period.

     Licensor's Standard Maintenance and Support Plan shall include (i) Software
     Updates - To supply improvements, extensions and other changes to the
     Software which Licensor, at its discretion, deems to be logical
     improvements or extensions; (ii) Code Corrections - To supply code
     corrections to correct material deviations of unmodified Software from the
     Specifications; (iii) [*] support requests through [*] designated
     individuals using the Licensor support system technology; iv) Classic
     Hotline Support - To provide support service via telephone, FAX and E-Mail,
     unlimited requests for mission critical production related situations and
     up to [*] annually for all non-critical classic support requests; and (v)
     Fixes - to supply workarounds for problems where known, answer questions
     and provide patches where they exist. Support requests will be made during
     Licensor's normal principal period of service ("PPS") during the hours of
     [*], CST, Mon. - Fri., except Licensor holidays. If on-site assistance is
     required and the problem is the failure of the Software to materially
     perform to Specifications, no charge will be made. If the problem is due to
     other causes, Licensor's then-current professional services rates for such
     services will be applicable and payable by Compaq.

     Licensor [*] Maintenance and Support Plan. The premium support plan
     provides all services in the standard plan described above in this Section
     on a [*].

     Renewal; Charges for Subsequent Years. [*] Compaq has given the other prior
     written notice canceling Licensor's maintenance and support as defined
     below. Compaq will be invoiced for [*] maintenance for subsequent years [*]
     days prior to the expiration of the [*] maintenance period.

     Cancellation. Compaq may cancel its [*] in the maintenance and support
     plan(s) effective as of the next anniversary or coterminous [*] renewal
     date by written notice to Licensor received prior to the [*] renewal date,
     or if there is an increase in [*] maintenance and support charges over the
     preceding year by giving Licensor written notice of cancellation within [*]
     days of receipt of Licensor's invoice or price quotation notice showing
     such increase.

     Reinstatement. Compaq may reinstate maintenance at a later time by paying
     the plan(s) fee in effect at the time of reinstatement plus a fee equal to
     the then current maintenance and support fees for the Software times the
     number of [*] periods the [*] was interrupted or [*] of the license fee for
     the Software at the time the license was purchased, whichever is less.

     Scope of Coverage. Licensor's maintenance support policy requires that (i)
     the same level of services shall apply to all licensed Software at the
     installation site, (ii) Compaq shall bring or keep all licensed Software it
     has acquired at an installation under current contracted maintenance in
     order to receive the maintenance update services defined in the maintenance
     program. The automated reporting routines contained in the Software which
     identifies and analyzes the use and performance of the Software including
     problems and issues that arise in connection therewith will be used by
     Licensor to provide support services, and improve, enhance the performance
     of the Software offered by Licensor.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       9
<PAGE>

     Limitations on Licensor's Obligations. Compaq understands and agrees that
     Licensor may develop and market new or different computer programs or
     features which use part or all of the Software and which perform all or
     part of the functions performed by the Software, including but not limited
     to releases of new software products which include new product features and
     functionality. Nothing contained in this Agreement gives Compaq any rights
     with respect to such products, or such new or different computer programs
     or features.

     Exclusions. Company shall have no obligation to correct any error resulting
     from: (i) altered or damaged Software or any portion of a Software
     incorporated with or into another software to the extent the error is the
     result of such alteration, damage or incorporation; (ii) use of a Software
     that is not the then current release or immediately Previous Sequential
     Release; or (iii) Software problems caused by Compaq's negligence, abuse or
     misapplication, or use of Software other than as specified in Licensor's
     user manual.

     The terms of this Section entitled "Software Support" do not apply to [*]
     services. For payment of the [*] fee, Compaq will receive access to any
     updates or modifications made to the [*] web site by Licensor

15. PROFESSIONAL SERVICE

     If ordered by Compaq on its Appendix A, Quotation and/or Pricing Schedule
     the following terms and conditions shall apply to professional services
     supplied by Licensor to Compaq. Compaq may purchase technical support
     services ("Professional Services") from Licensor in the form of service
     package offerings or on a time and material basis.

     Scope of Professional Services. Licensor will perform the Professional
     Services documented in Compaq's Appendix A, Pricing Schedule and/or
     Quotation which has been accepted by an official of Licensor in writing.
     The parties acknowledge that the scope of Professional Services provided
     hereunder consist solely of (i) Software installation, deployment
     assistance, interface adapter efforts, and/or non-formal software training.
     Licensor may also offer select service package offerings under its then
     current price list to perform certain Professional Services on a fixed
     price basis. The contents and deliverables of these packages shall be
     defined in the then current price list or the applicable Specifications.
     Professional Services provided to Compaq by Licensor shall not constitute
     works for hire.

     Term of Professional Services. The "Term of Professional Services"
     performed on a time and material basis will begin and terminate on the
     dates or times defined in Compaq's Appendix A, Pricing Schedule and/or
     Quotation which has been accepted by an official of Licensor in writing,
     unless earlier terminated in accordance with this Agreement.

     Fees and Expenses. Fees for Professional Services are defined in Licensor's
     Quotation or, where no Quotation is provided, fees shall be as stated in
     Licensor's current, price list applicable to the territory for such
     Professional Services. Fees and charges are due net [*] days after date of
     invoice by Licensor. Invoices may be published on a monthly basis or at the
     completion of Professional Services. Professional Services fees include
     reasonable expenses for travel, food and lodging, directly related to the
     performance of Professional Services.

     Termination or delay of Professional Services. Compaq agrees that
     Professional Services may be terminated by either party at any time for any
     reason, with or without cause, by giving [*] days prior written notice to
     the other party; termination shall be effective [*] days after the other
     party's receipt of such notice. If Compaq delays the scheduled start of
     contracted Professional

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       10
<PAGE>

     Services, Compaq shall reimburse Licensor for any actual costs incurred due
     to such delay. If Compaq terminates Professional Services before the end of
     the Term of Professional Services engagement, Compaq shall pay Licensor for
     Professional Services completed prior to the effective termination date and
     reasonable and actual subcontractor costs incurred by Licensor as a result
     of such delay or termination.

     Licensor Proprietary Information. All Licensor Proprietary Information and
     all right, title and interest, including without limitation, all patents,
     copyrights, and trade secret rights any where in the world, and all other
     intellectual property and rights in connection therewith shall be the sole
     property of and remain with Licensor or its licensors, as applicable.
     Licensor Proprietary Information includes, but is not limited to, Licensor
     Software and related documentation and any modifications thereto developed
     in whole or in part by Professional Services. Except for the license use
     rights otherwise expressly provided in this Agreement, no right, title or
     interest in Licensor Software is granted hereunder.

     Independent Contractors. Licensor is an independent contractor and is
     solely responsible for all taxes, withholdings, and other similar statutory
     obligations including, but not limited to Worker's Compensation Insurance.
     Nothing herein shall form or be construed to form a joint venture or
     partnership.

     Performance Standards. Licensor's performance of Professional Services
     under this Agreement will be conducted with standards of practice common in
     the industry for such services. Licensor will comply with all applicable
     laws and Compaq safety rules in the course of performing Professional
     Services.

     Consent to Subcontract. Compaq hereby consents for Licensor to subcontract
     Professional Services to persons or companies qualified and certified by
     Licensor to provide services on Licensor's behalf

16. YEAR 2000 WARRANTY

     Licensor warrants, at no additional cost to Compaq, the following under
     this Agreement:

     That the Software licensed hereunder will accurately process, calculate,
     compare and sequence date and time data from, into and between the
     twentieth and twenty-first centuries, including leap year calculations,
     when used in accordance with Licensor supplied documentation and provided
     that all hardware, software and firmware used in combination with such
     Software properly exchange accurate date data with the Software. As used
     herein, the term accurately shall mean in accordance with industry standard
     conventions with respect to the environment in which the Software is
     operating.

     That any licensing keys contained in the Software will not expire or cause
     the Software to perform at less than full function due to the Software not
     performing as set out herein; and

     That the duration of this warranty shall be as set out in this Agreement or
     as otherwise provided in this Section.

     The remedies available to Compaq hereunder for any such Software which in
     Licnesor's opinion does not perform as set out herein, shall include, at
     Licensor's option, either repair or replacement, or a refund of any and all
     license, services and maintenance fees paid or still owed

                                       11
<PAGE>

     by Compaq. Licensor agrees to repair, replace or refund, per Compaq's
     request, within [*] days of such request.

     Should any term or condition of this Section conflict with any other term
     or condition contained in this Agreement, the term or condition contained
     in this Section shall control. This warranty shall not be construed to
     limit any rights or remedies that Compaq may otherwise have under this
     Agreement with respect to defects other than Year 2000 performance.

17. EXPORT ADMINISTRATION

     Compaq agrees to comply fully with all-relevant export laws and regulations
     of the United States Department of Commerce ("Export Laws") to assure that
     neither the Software nor any direct product thereof are (i) exported,
     directly or indirectly, in violation of Export Laws; or (ii) are intended
     to be used for any purposes prohibited by the Export Laws. Licensor agrees
     to provide sufficient technical information for application for export
     license to the Department of Commerce in order for Compaq to obtain an
     export license to countries authorized by the Export Laws and/or assign any
     existing export license Licensor may have for Compaq's use in exporting
     Software procured hereunder for use in such countries permitted by Export
     Laws.

18. MISCELLANEOUS PROVISIONS

     a. Unless otherwise stated, all notices required under this Agreement shall
     be in writing and shall be considered given upon personal delivery of the
     written notice or within forty-eight (48) hours after deposit in the U.S.
     Mail, certified or registered, and appropriately addressed. However, no
     action adverse to the other party may be taken unless the party taking
     action ascertains by any reasonable method that notice has been received.

     b. This Agreement is made under and shall be construed in accordance with
     the laws of the State of Texas.

     c. The captions of Sections of this Agreement are for reference only and
     are not to be construed in any way as terms.

     d. No party may assign or transfer any of the rights or responsibilities
     set forth herein without the express written consent of the other parties
     (which shall not be unreasonably withheld) provided, however, that Licensor
     may assign this Agreement, and/or any of its rights and/or obligations
     hereunder upon written notice to Compaq, to a successor of all, or
     substantially all, of its business or assets without Compaq's consent. Any
     other purported attempt to do so shall be void.

     e. Neither party's failure to exercise any of its rights hereunder shall
     constitute or be deemed a waiver or forfeiture of any such rights.

     f. Each Appendix and Exhibit referred to in this Agreement is incorporated
     in full in this Agreement wherever reference to it is made.

     g. This document represents the entire Agreement between the parties as to
     the matters set forth and integrates all prior discussions or
     understandings between them.

     h. This Agreement may only be modified by a writing signed by an authorized
     representative of both Licensor and Compaq.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       12
<PAGE>

     i. This Agreement shall be binding on, and inure to the benefit of, the
     parties hereto and their respective heirs, legal representatives,
     successors and assigns.

     j. If suit is brought to enforce or interpret any part of this Agreement,
     the prevailing party shall be entitled to recover as an element of its
     costs of suit, and not as damages, reasonable attorneys' fees to be fixed
     by the court. The "prevailing party" shall be the party who is entitled to
     recover its costs of suit, whether or not the suit proceeds to final
     judgment. A party not entitled to recover its costs shall not recover
     attorneys' fees. No sum for attorneys' fees shall be counted in calculating
     the amount of a judgment for purposes of determining whether a party is
     entitled to recover its costs or attorneys' fees.

     k. Any invalidity, in whole or in part, of any provision of this Agreement
     shall not affect the validity of any other of its provisions.

     1. The parties do not intend that any agency or partnership relationship be
     created between them by this Agreement.

     m. The terms and conditions of this Agreement replace, supersede, and shall
     take precedence over the terms and conditions of any previous or existing
     Software License Agreement between the parties, or shrinkwrap agreement,
     provided for the software acquired for the purposes hereunder.

APPROVED AND AGREED TO:

MOTIVE COMMUNICATIONS, INC.                 COMPAQ COMPUTER CORPORATION

/S/ CHRISTOPHER A. BURCH                    /S/ MIKE LARSON
----------------------------                --------------------------
SIGNATURE                                   SIGNATURE

CHRISTOPHER A. BURCH                        MIKE LARSON
----------------------------                --------------------------
TYPED OR PRINTED NAME                       TYPED OR PRINTED NAME

MANAGER OF CONTRACT SERVICES                GM & SR. VP CONSUMER
----------------------------                --------------------------
TITLE                                       TITLE

APRIL 29, 1999                              APRIL 30, 1999
----------------------------                --------------------------
DATE                                        DATE

                                       13
<PAGE>

                                   EXHIBIT A

This Exhibit A ("Schedule") documents the product licenses and services being
purchased by Compaq under the terms and conditions of the Software License
Agreement ("Agreement") dated April 30, 1999, between Motive Communications,
Inc., a Delaware corporation with an office at 9211 Waterford Centre Blvd, Suite
100, Austin, TX 78759 and Compaq Computer Corporation located at 20555 S.H.249,
Houston, TX 77070.

1. General Terms:

 .  This Schedule is valid if executed by [*].

 .  All payment terms are net [*] days.

 .  Pricing and terms valid for the [*] Product line only. For purpose of this
   Schedule, the [*] product line shall mean personal computers sold, marketed,
   and supported by the Compaq [*] Division regardless of the actual Compaq
   brand name.

 .  Terms and Conditions shall be those of the Compaq / Motive Software License
   Agreement.

2. Base Investment:

The base investment provides the core software and professional services
required to support this initial deployment.

SOFTWARE:

Qty       Item                   Description            Price
----------------------------------------------------------------

[*]        [*]                       [*]                 [*]
----------------------------------------------------------------
                                SUB-TOTAL FOR INITIAL
                                SOFTWARE INVESTMENT:     [*]
----------------------------------------------------------------

MAINTENANCE AND SUPPORT:

The [*] Maintenance fee for the Term (defined below) of this Schedule is [*] per
year.

PROFESSIONAL SERVICES:

Qty            ITEM              DESCRIPTION           PRICE
----------------------------------------------------------------
[*]            [*]                   [*]                [*]
----------------------------------------------------------------
                                SUB-TOTAL FOR INITIAL
                                PROFESSIONAL SERVICES   [*]
----------------------------------------------------------------

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       14
<PAGE>

[*]:

<TABLE>
<CAPTION>
QTY      ITEM                           DESCRIPTION                                  PRICE
----------------------------------------------------------------------------------------------------
<S>      <C>      <C>                                                                   <C>
[*]      [*]      Motive [*].                                                           [*] *

                  [*] fee includes up to [*] person days of consulting services (to
                  be fully utilized by [*] or days [*]) to assist in the [*] and the
                  integration of [*] management files into [*].
----------------------------------------------------------------------------------------------------
</TABLE>
*  The [*] year of Motive [*] Partners [*] Service will be provided for [*].
   This [*] is [*] on Compaq providing the following during the [*] year period:

 .  Contributes its [*] to Motive for inclusion in the [*] for redistribution at
   [*]. The quantity and quality of the [*] must be at a sufficient level to
   qualify.

 .  Agrees to actively work with Motive as an active partner in the [*] of the
   [*]. Licensee also agrees to the use of Licensee's name and logo in marketing
   Motive [*]. Specifically, [*] will identify Licensee as a [*] of [*]. All
   such promotional usage shall be coordinated with Licensee but in no event
   will Licensee unreasonably refuse a coordinated use as provided under this
   clause.

 .  Renews Maintenance & Support coverage outlined in this Schedule.

TOTAL INITIAL INVESTMENT SUMMARY:

Software                                       [*]
---------------------------------------------------------
Professional Services                          [*]
---------------------------------------------------------
Maintenance & Support                          [*]
---------------------------------------------------------
[*]                                            [*]
---------------------------------------------------------
TOTAL INITIAL INVESTMENT                       [*]
(Total amount to be invoiced upon
execution of this Agreement)
---------------------------------------------------------

3. Motive [*] Pricing and Licensing Model:

A. Motive [*] based license model:

     In this special licensing model, a "Motive [*] License" is an individual
     Compaq [*] system on which the Motive Assistant has been installed or which
     has access to [*]. This means for each licensed Compaq [*] computer, Compaq
     may install a Motive Assistant (client software) on the system and deploy
     [*] of the [*] (server software) required to support the licensed systems
     plus the quantity of [*] licenses and [*] licenses identified in the
     Infrastructure Product Table based on the [*] number of Motive [*]
     purchased. During the term of this licensing model and products use
     thereafter, Compaq will [*] the products licensed hereunder [*] for
     supporting Motive [*] Licenses on Compaq [*] computers.

     The term of this licensing model is valid from [*] to [*] ("Term"). If
     mutually agreed to, Compaq and Motive may extend this licensing model for
     additional licenses.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       15
<PAGE>

B. Motive [*] License Pricing Terms

     [*]

     During the Term of this Schedule, Compaq agrees to pay Motive [*] excluding
     taxes for [*]. Each [*] computer sold and shipped, net of returns which has
     access to Compaq's Motive [*] or Motive [*] Server is required to have a
     [*] License. These products [*] be used to support licensed Motive [*]
     Licenses on Compaq [*] computer systems.

C. Payment Schedule:

     Compaq shall provide Motive a [*] days after the end of each [*] (beginning
     with the [*] on [*]) reporting the [*] licensed and pay Motive a license
     fee equal to the number of Motive [*] licensed during that [*] times the
     [*] license fee.

     On [*], Compaq shall provide Motive a final installation report for this
     Schedule and pay Motive for the number of Motive [*] Licenses in [*] for
     which Compaq has previously paid.

D. End of Licensing Term:

     (1) At the end of this licensing term [*] Compaq shall retain the right to
     use:

     .  all Motive [*] Licenses purchased and all Motive [*] Licenses [*] as of
        [*],

     .  the quantity of Motive [*] for [*] licenses identified in the
        Infrastructure Product Table based on the [*] number of Motive [*]
        License purchased. After [*] Motive [*], Motive [*] Engine licenses, [*]
        licenses, [*] licenses, [*] licenses, or [*] for [*] licenses may [*]
        under this licensing model.

     (2) On [*], Compaq shall retain the right to use [*] of Motive [*] licenses
         [*] by that date and will report such quantity to Motive.

     All products deployed under this Schedule will [*] to support licensed
     Motive [*] on Compaq [*] computer systems.

E. Infrastructure Product Table:

[*] NUMBER                      Infrastructure Product Licenses-Total
OF MOTIVE [*]
LICENSES
PURCHASED

[*]                                           [*]

4. Maintenance and Support

Motive standard [*] Maintenance and Support Terms and Conditions shall apply as
are detailed in this Agreement. Compaq will use [*] points of contacts to
request and receive maintenance and support.

5. Reference Account and Press Release:

In consideration of the [*] and terms provided to Compaq under this Schedule,
Compaq agrees to the release of an individual press announcement that Compaq has
licensed Motive technology to deliver internet based technical support for
Compaq's [*] products. Additionally, a Compaq spokesperson

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       16
<PAGE>

will speak to news reporters and industry analysts in conjunction with said
release. Such press release will be coordinated with Compaq and shall be subject
to its prior approval that shall not be unreasonably withheld. However, in any
event the timing of any such press release specifically announcing the
incorporation of Motive's products onto Compaq's [*] products shall not
occur until after the related [*] products are announced by Compaq or by
[*] which ever occurs first. Motive may list Compaq as a Motive customer prior
to the related [*] products are announced by Compaq in sales presentations
subject to the provisions of Section 9. f. of this Agreement.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       17
<PAGE>

                           SOFTWARE LICENSE AGREEMENT

                                  AMENDMENT #1

                                    BETWEEN

                          COMPAQ COMPUTER CORPORATION

                                      AND

                           MOTIVE COMMUNICATIONS, INC.

This Amendment (the "Amendment") is entered into by and between Compaq Computer
Corporation ("COMPAQ") and Motive Communications, Inc. ("Motive").

Whereas, COMPAQ and Motive entered into said Software License Agreement dated
April 30, 1999 and;

Whereas, COMPAQ and Motive wish to amend the terms of the Agreement pursuant to
the terms of this Amendment;

NOW, THEREFORE, in consideration of the premises and mutual convenants contained
herein, as well as for other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, COMPAQ and Motive agree to amend
the Agreement as follows:

1.  The Agreement in it's entirety is hereby amended as follows:

    All references to "Appendix A" shall be modified to read "Exhibit A and
    Exhibit B as applicable".

2.  Add Exhibit B, "COMPAQ Computer Commercial and Consumer Systems Pricing
    Terms" to incorporate Pricing and Terms valid for all Compaq products sold
    globally excluding Compaq Consumer products sold in North America which are
    covered in the pricing terms of Exhibit A to the Agreement.

Except as expressly modified herein, or pursuant to the terms of an earlier
executed written amendment between COMPAQ and Motive, all of the terms of the
agreement shall remain in full force and effect.

IN WITNESS WHEREOF, the parties signing below warrant that they are duly
authorized to sign for, and on behalf of, the respective parties.

MOTIVE COMMUNICATIONS, INC.          COMPAQ COMPUTER CORPORATION

/s/ Scott Harmon                     /s/ Janice Kreidermacher
----------------------------         ------------------------
Signature                            Signature

       Scott Harmon                     Janice Kreidermacher
----------------------------         ------------------------
Typed or Printed Name                Typed or Printed Name

       President & CEO                  Global Contracts
----------------------------         ------------------------
Title                                Title
       December 9, 1999                 December 9, 1999
----------------------------         ------------------------
Date                                 Date

                                       18
<PAGE>

                                   EXHIBIT  B

                COMPAQ COMPUTER COMMERCIAL AND CONSUMER SYSTEMS

                                 PRICING TERMS

     This Exhibit B ("Exhibit") documents the product licenses and services
being purchased by Compaq under the terms and conditions of the Software License
Agreement ("Agreement") dated April 30, 1999, between Motive Communications,
Inc., ("Motive") a Delaware corporation with an office at 9211 Waterford Centre
Blvd,  Suite 100, Austin, TX 78759 and Compaq Computer Corporation ("Compaq")
located at 20555 S.H.249, Houston, TX  77070.

1.   General Terms:

 .  All payment terms are net [*] days.

 .  Pricing and terms are valid for all Compaq products sold globally excluding
   Compaq [*] products sold in [*] which are covered in the pricing terms of
   Exhibit A to the Agreement.

 .  This Exhibit B does not impact or restrict Compaq's use and deployment rights
   for the [*] Product line as authorized in Exhibit A to the Agreement.

 .  Terms and Conditions shall be those of the Compaq / Motive  Software License
   Agreement.

2.   [*] USAGE MODEL:

The Motive Duet "Infrastructure Software" (consisting of Motive Duet Server,
Motive Solo Server, and Motive Integration Server licenses), Motive Solo Self
Service Licenses, and Motive Support Desktop Licenses shall be provided and
licensed on an [*]. Compaq will use the Motive Software for providing basic
service and standard warranty support for Compaq systems only.  Software
provided under this Exhibit shall not be used to support Compaq's [*] line or
any other product sold by Compaq's [*].

3. [*] USAGE TERM AND FEE:

The term of this Exhibit ("Term") is the [*] year period beginning [*] and
ending [*].  Pricing is based on a minimum [*] commitment.

<TABLE>
<CAPTION>
<S>                                                                   <C>
                      [*] Usage Fee Description                        [*]  Usage Fee
---------------------------------------------------------------------------------------
Includes:                                                                    [*]
 .  [*] and use of Motive Duet Server, Motive Solo Server, Motive
   Support Desktop, and Motive Integration Server to support Compaq
   systems.
 .  Support of up to [*] Compaq Support Desktops
 .  Motive Solo Self Service Usage for all Compaq systems.
 .  Basic [*] Maintenance & Support Services based on POC model
   within the US.
---------------------------------------------------------------------------------------
</TABLE>

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       19
<PAGE>

4.    PAYMENT SCHEDULE:

Year 1: [*] through [*]

     Payment Due Date   Payment Amount
     ----------------   --------------
     [*]                [*]

Year 2: [*] through [*]

     Payment Due Date   Payment Amount
     ----------------   --------------
     [*]                [*]

Year 3: [*] through [*]

     Payment Due Date   Payment Amount
     ----------------   --------------
     [*]                [*]

5.    Professional Services and Fees:

For an additional [*], Motive will provide [*] days of Professional Services.
All fees [*] domestic travel and living.  One day is defined as one person for
an eight-hour day.  Services will be invoiced on a [*] basis as Services are
actually rendered.

6.    MAINTENANCE AND SUPPORT

For Compaq's continued payment of the [*] during the Term, Motive will provide
it's [*] Maintenance and Support for [*].  The Maintenance and Support Terms and
Conditions of the Agreement shall apply. [*].

7.  CONTINUED USAGE SUPPORT:

If, at the end of the Term, Compaq chooses not to [*] Model, [*].  This
extension option will be available for a period of [*] after the Term.  If this
option is selected, [*].

8.  REFERENCE ACCOUNT AND PRESS RELEASE:

In consideration of the favorable pricing and terms provided to Compaq under
this Exhibit, [*]. Additionally, a Compaq spokesperson will speak to news
reporters and industry analysts in conjunction with said release.  Such press
release will be coordinated with Compaq and shall be subject to its prior
approval that shall not be unreasonably withheld.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       20
<PAGE>

9.  OTHER TERMS AND CONDITIONS:

a)  [*] is restricted to all Compaq products sold globally by Compaq [*]
    computer systems sold by Compaq's [*].

b)  In consideration of these Fees, [*].

c)  Upon expiration of the Term or the continued [*] outlined in Section 7,
    Compaq's rights [*] the Motive Software provided under this Exhibit [*].

d)  [*].

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       21

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