Document:

Exhibit 10.2

 

RESTRICTED  STOCK 
UNIT  AWARD  CERTIFICATE

 

Non-transferable

 

GRANT TO

 

	
   

  	
   

  	
   

  
	
   

  	
  (“Grantee”)

  	
   

  

 

by Sabre Holdings Corporation (the “Company”) of

 

[             ]
restricted stock units

 

convertible
into shares of its Class A Common Stock, par value $0.01 per share (the “Units”).

 

Subject
to the terms and conditions set forth on the following pages (“Terms and
Conditions”).  By accepting the Units,
Grantee shall be deemed to have agreed to the Terms and Conditions.

 

[Alternative
#1] [The Units shall vest (become non-forfeitable) and convert to actual shares
of Stock on January 31, 2009, provided certain earnings targets to be
established by the Compensation Committee of the Board of Directors are
met.  If such earnings targets are not
met, the Units shall vest (become non-forfeitable) and convert to actual shares
of Stock on February 17, 2010, provided that Grantee is still employed by
the Company or one of its affiliates on such date.]

 

[Alternative
#2] [The Units shall vest (become non-forfeitable) and convert to actual shares
of stock in accordance with the schedule set forth in Paragraph 2 of the Terms
and Conditions.]

 

IN WITNESS WHEREOF, Sabre Holdings Corporation has
caused this Certificate to be executed as of the Grant Date, as indicated below.

 

	
   

  	
  SABRE
  HOLDINGS CORPORATION

  
	
   

  	
   

  
	
   

  	
  By: 

  	
   

  	
   

  
	
   

  	
   

  	
  James
  F. Brashear

  
	
   

  	
   

  	
  Corporate
  Secretary

  
	
   

  	
   

  	
   

  
	
  Grant Date: 

  	
   

  	
   

  
						

 

By
signing below Grantee accepts and agrees to all of the Terms and Conditions of
the Units and also acknowledges receipt of a copy of the Restricted Stock Unit
Award Terms and Conditions.

 

	
   

  	
   

  	
   

  
	
   

  	
   

  
	
   

  	
  Grantee

  

 

 

RESTRICTED STOCK UNIT AWARD

TERMS AND CONDITIONS

 

1.               Grant of Units. 
Sabre Holdings Corporation (the “Company”) hereby grants to the Grantee
named on page 1 hereof (“Grantee”), subject to the restrictions and the
terms and conditions set forth in this award certificate (this “Certificate”),
the number of restricted stock units indicated on page 1 hereof (the “Units”)
which represent the right to receive an equal number of shares of the Company’s
Class A Common Stock, par value $0.01 per share (“Stock”) on the terms set forth in this
Certificate.  Certain capitalized terms
used herein are defined in Paragraph 13 of this Certificate.

 

[Alternative # 1] [2.                 Vesting of Units.  The
Units have been credited to a bookkeeping account on behalf of Grantee.  The Units will vest and become
non-forfeitable on the earliest to occur of the following (the “Vesting Date”):

 

(a)          January 31, 2009, provided that (i) 2008 EBITDA for the
combined lastminute.com and TEU units is equal to or greater than an EBITDA
target to be established by the Committee prior to or during the performance
period, and (ii) Grantee is still employed by the Company or one of
its affiliates on such date; or

 

(b)         February 17, 2010 provided that Grantee is still employed
by the Company or one of its affiliates on such date; or

 

(c)          a Change in Control of the Company, if the Units are not assumed by the
surviving company or equitably converted or substituted; or

 

(d)         the termination of Grantee’s employment from the Company or one of its
affiliates by the Company without Cause or by Grantee for Good Reason, in each
case within one year following a Change in Control of the Company; or

 

(e)          the termination of Grantee’s employment from the Company or one of its
affiliates due to death or Disability (as defined below).

 

If Grantee’s employment terminates prior to the
Vesting Date for any reason other than as described in (d) or (e) above,
Grantee shall forfeit all right, title and interest in and to the Units as of
the date of such termination and the Units will be reconveyed to the Company
without further consideration or any act or action by Grantee.

 

Notwithstanding the foregoing vesting schedule, the
Committee may in its sole discretion at any time determine that all or a
portion of the Units shall vest and become non-forfeitable and shall be
converted to actual shares of Stock as set forth in Paragraph 3 below.]

 

2

 

[Alternative #2]            [2.    Vesting of Units.  The Units have been credited to a bookkeeping
account on behalf of Grantee.  The Units
will vest and become non-forfeitable on the earliest to occur of the following
(the “Vesting Date”):

 

(a)   With respect to one-third of the Units, on
the date that the Company or one of its affiliates terminates Grantee’s
employment without Cause, if such date is on or prior to January 20, 2006;

 

(b)   With respect to two-thirds of the Units, on
the date that the Company or one of its affiliates terminates Grantee’s
employment without Cause, if such date is after January 20, 2006 and on or
prior to July 20, 2006;

 

(c)   On the date that the Company or one of its
affiliates terminates Grantee’s employment without Cause, if such date is after
July 20, 2006;

 

(d)   On January 20, 2007 if Grantee’s
employment terminates by reason of the expiration of the original fixed-term of
Grantee’s Employment Agreement dated             ,
2005;

 

(e)   January 31, 2009, provided that (i) 2008
EBITDA for the combined lastminute.com and TEU units is equal to or greater
than an EBITDA target to be established by the Committee prior to or during the
performance period, and (ii) Grantee is still employed by the
Company or one of its affiliates on such date; or

 

(f)    February 17, 2010 provided that
Grantee is still employed by the Company or one of its affiliates on such date;
or

 

(g)   a Change in Control of the Company, if the
Units are not assumed by the surviving company or equitably converted or
substituted; or

 

(h)   the termination of Grantee’s employment from
the Company or one of its affiliates by the Company without Cause or by Grantee
for Good Reason, in each case within one year following a Change in Control of
the Company; or

 

(i)    the termination of Grantee’s employment from
the Company or one of its affiliates due to death or Disability (as defined
below).

 

If
Grantee’s employment terminates prior to the Vesting Date for any reason other
than as described in (a), (b), (c), (d), (h) or (i) above, Grantee
shall forfeit all right, title and interest in and to the Units as of the date
of such termination and the Units will be reconveyed to the Company without
further consideration or any act or action by Grantee.

 

Notwithstanding
the foregoing vesting schedule, the Committee may in its sole discretion at any
time determine that all or a portion of the Units shall vest and become
non-forfeitable and shall be converted to actual shares of Stock as set forth
in Paragraph 3 below.]

 

[Alternative #3]            [2.    Vesting
of Units.  The Units have been credited
to a bookkeeping account on behalf of Grantee. 
The Units will vest and become non-forfeitable on the earliest to occur
of the following (the “Vesting Date”):

 

3

 

(a)   On the date that the Company or one of its
affiliates terminates Grantee’s employment if (i) such termination is
without Cause and does not constitute a “Termination of Specific Cases” as
defined in Grantee’s Services Agreement with the Company or one of its
affiliates, (ii) the Company or one of its affiliates does not give
Grantee at least 12 months prior written notice of such termination, and (iii) such
termination occurs on or before December 31, 2008;

 

(b)   January 31, 2009, provided that (i) 2008
EBITDA for the combined lastminute.com and TEU units is equal to or greater
than an EBITDA target to be established by the Committee prior to or during the
performance period, and (ii) Grantee is still employed by the
Company or one of its affiliates on such date; or

 

(c)   February 17, 2010 provided that
Grantee is still employed by the Company or one of its affiliates on such date;
or

 

(d)   a Change in Control of the Company, if the
Units are not assumed by the surviving company or equitably converted or
substituted; or

 

(e)   the termination of Grantee’s employment from
the Company or one of its affiliates by the Company without Cause or by Grantee
for Good Reason, in each case within one year following a Change in Control of
the Company; or

 

(f)    the termination of Grantee’s employment from
the Company or one of its affiliates due to death or Disability (as defined
below).

 

If
Grantee’s employment terminates prior to the Vesting Date for any reason other
than as described in (a), (e) or (f) above, Grantee shall forfeit all
right, title and interest in and to the Units as of the date of such
termination and the Units will be reconveyed to the Company without further
consideration or any act or action by Grantee.

 

Notwithstanding the foregoing vesting
schedule, the Committee may in its sole discretion at any time determine that
all or a portion of the Units shall vest and become non-forfeitable and shall
be converted to actual shares of Stock as set forth in Paragraph 3 below.]

 

3.               Conversion to Stock. 
Unless the Units are forfeited prior to the Vesting Date as provided in
Paragraph 2 above, the Units will be converted to actual shares of Stock on the
Vesting Date.  Shares of Stock evidencing
the conversion of Units will be registered on the books of the Company in Grantee’s
name as of the Vesting Date and will be delivered to Grantee in certificated or
uncertificated form as soon as practical thereafter.

 

4.               Changes in Capital Structure.  In
the event of a corporate event or transaction involving the Company (including,
without limitation, any stock dividend, stock split, extraordinary cash
dividend, recapitalization, reorganization, merger, consolidation, split-up,
spin-off, combination

 

4

 

or exchange of shares), the Committee may adjust the
Units to preserve the benefits or potential benefits of the Units.  Action by the Committee may include: (i) adjustment
of the number and kind of shares which may be delivered upon conversion of the
Units; (ii) adjustment of the measure to be used to determine the amount of
the benefit payable with respect to the Units; and (iii) any other
adjustments that the Committee determines to be equitable.  In addition, the Committee may, in its sole
discretion, provide (i) that Units will be settled in cash or cash
equivalents rather than Stock, (ii) that Units will become immediately
vested, (iii) that Units will be assumed by another party to a transaction
or otherwise be equitably converted or substituted in connection with such
transaction, (iv) that performance targets and performance periods will be
modified, or (iv) any combination of the foregoing.

 

5.               Restrictions on Transfer.  No
right or interest of Grantee in the Units may be pledged, hypothecated or
otherwise encumbered to or in favor of any party other than the Company or one
of its affiliates, or be subjected to any lien, obligation or liability of
Grantee to any other party other than the Company or one of its
affiliates.  Unvested Units are not
assignable or transferable by Grantee. 
Vested Units are not assignable or transferable by Grantee other than by
will or the laws of descent and distribution; but the Committee may permit
other transfers.

 

6.               Limitation of Rights.  The
Units do not confer to Grantee or Grantee’s beneficiary any rights of a
shareholder of the Company unless and until shares of Stock are in fact issued
to such person in connection with the Units. 
Dividends or dividend equivalents will not be paid with respect to the
Units.  Nothing in this Certificate shall
interfere with or limit in any way the right of the Company or one of its
affiliates to terminate Grantee’s employment at any time, nor confer upon
Grantee any right to continue in employment of the Company or any of its
affiliates.  In particular, if for any
reason Grantee ceases to be entitled to the Units in accordance with these
Terms and Conditions, Grantee will not be entitled to any compensation by
reference to the rights granted hereunder or for any benefits expected to be
received or any diminution in value.

 

7.               Payment of Taxes. 
The Company has the authority and the right to deduct or withhold, or
require the Grantee to remit to the Company, an amount sufficient to satisfy
federal, state, and local taxes (including the Grantee’s income tax and
employee national insurance obligations) required by law to be withheld or
which is otherwise payable with respect to any taxable event arising as a
result of the grant or conversion of the Units. 
Such requirement or payment may be satisfied, in whole or in part, at
the election of the Company, by withholding shares of Stock having a fair
market value on the date of withholding equal to the amount required to be
withheld for tax purposes, all in accordance with such procedures as the
Committee establishes.

 

8.               Committee. The Compensation Committee of the Board of
Directors (the “Committee”) shall have the authority to (i) interpret the
terms and provisions of the Certificate, and (ii) adopt, alter, and repeal
rules, guidelines and practices governing the Units as it shall, from time to
time, deem advisable. All decisions made by the Committee pursuant to the
provisions of the Certificate shall be made in the Committee’s sole discretion
and shall be final and binding on all persons, including the Company and the
Grantee.

 

9.               Amendment.  The Committee may amend,
modify or terminate this Certificate without approval of Grantee; provided,
however, that such amendment, modification or termination shall not, without
Grantee’s consent, reduce or diminish the value of this award determined as if
it had been fully vested (i.e., as if all restrictions on the Units hereunder
had expired) on the date of such amendment or termination.

 

5

 

10.         Successors.  This Certificate shall be
binding upon any successor of the Company, in accordance with the terms of this
Certificate.

 

11.         Severability.  If
any one or more of the provisions contained in this Certificate is deemed to be
invalid, illegal or unenforceable, the other provisions of this Certificate
will be construed and enforced as if the invalid, illegal or unenforceable
provision had never been included.

 

12.         Notice.  Notices and communications
under this Certificate must be in writing and either personally delivered or
sent by registered or certified mail, return receipt requested, postage
prepaid.  Notices to the Company must be
addressed to Sabre Holdings Corporation, 3150 Sabre Drive, Southlake, Texas, Attn: Secretary, or any other
address designated by the Company in a written notice to Grantee. Notices to
Grantee will be directed to the address of Grantee then currently on file with
the Company, or at any other address given by Grantee in a written notice to
the Company.

 

13.         Acknowledgement and Agreement of Grantee.  In
consideration of the grant of this award, Grantee hereby acknowledges and
agrees:

 

(a)          that the Company is under no obligation to grant any further awards to
Grantee in the future and shall not become under such an obligation because of
this award; and

 

(b)         the Company may hold and process both electronically and manually
personal data relating to Grantee for the purposes of administering the award
and may transfer such data outside the EEA and to other parties as considered
necessary or desirable for such purposes.

 

14.         Defined Terms.  For
purposes of this Certificate, the following words shall have the following
meanings:

 

(a)          “Cause” means, but is not limited to, any of the
following actions: theft, dishonesty or fraud, insubordination, persistent
inattention to duties or excessive absenteeism, violation of the Company’s Work
Principles, Business Ethics or other policies, or any applicable law. The
determination of whether Cause exists shall be made in the Company’s sole
discretion.

 

(b)         “Change in Control” means the happening of any of the following:

 

(i)             When any “Person” (as defined in Section 3(a)(9) of
the Securities Exchange Act of 1934, as amended from time to time), directly or
indirectly, becomes the “beneficial owner” (as defined in Rule 13d-3 under
the Securities Exchange Act of 1934, as amended from time to time) of
securities of the Company representing twenty-five percent (25%) or more of the
combined voting power of the Company’s then outstanding securities; or

 

(ii)          The individuals who, as of the Grant Date, constitute the Board of Directors
(the “Incumbent Board”) cease for any reason to constitute at least a majority
of the Board of Directors; provided, however, that any individual becoming a
director subsequent to the Grant Date whose election, or nomination for
election by the Company’s shareholders, was approved by a vote of at least a
majority of the directors then comprising the Incumbent Board shall be
considered as though such individual were a member of the Incumbent Board, but
excluding, for this purpose, any such individual

 

6

 

whose initial assumption of
office occurs as a result of an actual or threatened election contest with
respect to the election or removal of directors or other actual or threatened
solicitation of proxies or consents by or on behalf of a Person other than the
Board of Directors; or

 

(iii)       Consummation of a reorganization, merger or consolidation or sale or
other disposition of all or substantially all of the assets of the Company or
the acquisition of assets of another corporation (a “Business Combination”), in
each case, unless, following such Business Combination, (A) all or
substantially all of the individuals and entities who were the beneficial
owners, respectively, of the then outstanding share of stock of the Company
(the “Outstanding Company Stock”) and the combined voting power of the then
outstanding voting securities of the Company entitled to vote generally in the
election of directors (the “Outstanding Company Voting Securities”) immediately
prior to such Business Combination beneficially own, directly or indirectly,
more than sixty percent (60%) of, respectively, the then Outstanding Company
Stock and the combined voting power of the then Outstanding Company Voting
Securities entitled to vote generally in the election of directors, as the case
may be, of the corporation resulting from such Business Combination (including,
without limitation, a corporation which as a result of such transaction owns
the Company or all or substantially all of the Company’s assets either directly
or throughout one or more subsidiaries), (B) no Person (excluding any
employee benefit plan (or related trust) of the Company or such corporation
resulting from such Business Combination) beneficially owns, directly or indirectly,
twenty-five percent (25%) or more of respectively, the then Outstanding Company
Stock resulting from such Business Combination or the combined voting power of
the then Outstanding Company Voting Securities except to the extent that such
ownership existed prior to the Business Combination, and (C) at least a
majority of the members of the board of directors of the corporation resulting
from such Business Combination were members of the Incumbent Board at the time
of the execution of the initial agreement, or of the action of the Board of
Directors, providing for such Business Combination; or

 

(iv)      Approval by the shareholders of the Company of a complete liquidation
or dissolution of the Company.

 

(c)          “Disability” means a condition under which a participant either (i) is
unable to engage in any substantial gainful activity by reason of any medically
determinable physical or mental impairment that can be expected to result in
death or can be expected to last for a continuous period of not less than
twelve months, or (ii) is, by reason of any medically determinable
physical or mental impairment that can be expected to result in death or can be
expected to last for a continuous period of not less than twelve months,
receiving income replacement benefits for a period of not less than three
months under an accident and health plan covering employees of the Company.

 

(d)         “Good Reason” for termination of employment following a Change in
Control shall be deemed to exist if:

 

(i)             without the Grantee’s written consent, one or
more of the following events occurs at any time during the first twelve (12)
months after such Change in Control:  (1) 
the Grantee’s base salary rate or annual incentive compensation
target is reduced below that in effect immediately prior to the Change in
Control for any reason other than for Cause; (2) the Grantee’s principal
office is moved, without the Grantee’s consent, to a location that is more than
fifty (50) miles from its location immediately

 

7

 

prior to the Change in
Control; (3) for any reason other than for Cause, the Grantee suffers a
significant adverse change in the nature or scope of the authorities, powers,
functions, responsibilities or duties attached to the position with the Company
which the Grantee held immediately prior to the Change in Control;  (4) a successor where applicable, does
not assume and agree to the terms of this Certificate; or (5) the Company
purports to terminate Grantee’s employment other than in accordance with a
Notice of Termination; and

 

(ii)          Grantee notifies the Company in writing (addressed in care of the
Chairman of the Board of Directors of the Company) of the occurrence of such
event; and

 

(iii)       within thirty (30) days following receipt of such written notice, the
Company does not cure such event to the reasonable satisfaction of the Grantee
and deliver to the Grantee a written statement that it has done so; and

 

(iv)      within sixty (60) days following the expiration of the period specified
in (iii) above (without the occurrence of a cure and written notice
thereof as described in below), the Grantee voluntarily terminates employment
with the Company.

 

8Exhibit
10.1

 

	
  SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

  	
  1.       REQUISITION NUMBER

  	
   

  
	
  OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, &
  30

  	
   

  	
  PAGE  1 OF

  	
   4

  	
   

  
	
  2 CONTRACT. NO.

  	
  3.  AWARDS

  	
  4.  ORDER NUMBER

  	
  5.  SOLICITATION NUMBER

  	
  6.  SOLICITATION

  
	
  HHSP233200530018B

  	
  EFFECTIVE DATE

  	
   

  	
   

  	
  ISSUE DATE

  
	
   

  	
  09/06/2005

  	
   

  	
   

  	
   

  
	
  7.                     FOR SOLICITATION

  	
  

  	
  a.    NAME

  	
   

  	
  b.    TELEPHONE NUMBER                       (No collect calls)

  	
  8.    OFFER DUE DATE/LOCAL TIME

  
	
                       INFORMATION CALL:

  	
  PATRICK JOY

  	
   

  	
  3014439265

  	
   

  
	
  9.  ISSUED BY

  	
  CODE

  	
   DAM

  	
  10.  THIS ACQUISITION IS

  
	
   

  	
  ý UNRESTRICTED OR                 oSET ASIDE:              % FOR

  
	
  DHHS/PSC/SAS/DAM

  	
   

  
	
  PARKLAWN
  BUILDING,  ROOM  5-101

  	
   

  	
  o SMALL BUSINESS

  	
  oEMERGING SMALL

  
	
  5600 FISHERS LANE

  	
   

  	
   

  	
  BUSINESS

  
	
  ROCKVILLE  MD 
  20857

  	
  NAICS:  561320

  	
  oHUBZONE SMALL

  
	
   

  	
  SIZE STANDARD:

  	
   

  	
  BUSINESS

  
	
   

  	
  $ 11.5

  	
  oSERVICE-DISABLED VETERAN-

  	
  o8(A)

  
	
   

  	
   

  	
   

  	
  OWNED SMALL
  BUSINESS

  	
   

  
	
  11.       DELIVERY FOR FOB DESTINA-

  	
  12..      DISCOUNT TERMS

  	
   

  	
   

  	
  13b.  RATING

  
	
   

  	
  TION
  UNLESS BLOCK IS 

  	
  As
  Indicated On Each Call

  	
  o13a.  
  THIS CONTRACT IS A

  	
   

  	
   

  
	
   

  	
  MARKED

  	
   

  	
   

  	
  RATED ORDER UNDER

  	
   

  	
  14. METHOD OF
  SOLICITATION

  
	
  o 
  SEE SCHEDULE

  	
   

  	
   

  	
  DPAS (15 CFR 700)

  	
   

  	
   

  	
  oRFQ

  	
  oIFB

  	
  oRFP

  
	
  15.  DELIVER TO

  	
  CODE

  	
   

  	
  16.  ADMINISTERED BY

  	
  CODE  

  	
   DAM

  
	
  As
  Indicated On Each Call

  	
  DHHS/PSC/SAS/DAM

  
	
   

  	
  PARKLAWN BLDG.,
  ROOM 5-101

  
	
   

  	
  5600 FISHERS LANE

  
	
   

  	
  ROCKVILLE MD
  20857

  
	
   

  	
   

  
	
   

  	
   

  
	
  17a.  CONTRACTOR/

  	
  CODE

  	
  593489868

  	
  FACILITY

  	
   

  	
  16a. PAYMENT WILL
  BE MADE BY

  	
  CODE  

  	
   SEE

  
	
   

  	
  OFFEROR

  	
  CODE

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  MEDICAL
  STAFFING NETWORK

  	
   

  	
  As Indicated On
  Each Call

  
	
  Attn:  PAM SMITH

  	
   

  	
   

  
	
  901
  YOMATO ROAD

  	
   

  	
   

  
	
  SUITE
  110

  	
   

  	
   

  
	
  BOCA
  RATON FL 33431- 4415

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  TELEPHONE
  NO. 561-322-1793

  	
   

  	
   

  
	
  o17b. CHECK IF REMITTANCE IS DIFFERENT
  AND PUT SUCH ADDRESS IN OFFER

  	
  18b. SUBMIT
  INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS 
  BLOCK BELOW

  
	
   

  	
   

  	
  IS CHECKED 

  	
  o SEE ADDENDUM

  
	
  19.

  	
  20.

  	
  21.

  	
  22.

  	
  23.

  	
  24.

  
	
  ITEM NO.

  	
  SCHEDULE OF SUPPLIES/SERVICES

  	
  QUANTITY

  	
  UNIT

  	
  UNIT PRICE

  	
  AMOUNT

  
	
   

  	
  GSA Contract #: V797p4482A

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Tax ID Number :
  593489868

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  DUNS Number :
  007575160

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Contract Clause
  for the Offeror’s Veteran’s Administration issued Federal Supply 

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Schedule are
  incorporated  by reference.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  I. Blanket
  Purchase Agreement (BPA) Terms and Conditions

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (1)      Temporary
  Professional (and allied) Medical Staffing (TPMS) Services can be

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  ordered under the
  BPA on an as needed, as requested basis by all DHHS operating

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  divisions. All
  orders placed against any BPA resulting from this RFQ (“The BPA”)

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  (Use
  Reverse and/or Attach Additional Sheets as Necessary)

  	
   

  	
   

  	
   

  	
   

  
	
  25.  ACCOUNTING AND APPROPRIATION DATA

  	
  26.  TOTAL AWARD AMOUNT (For Govt.Use
  Only)

  
	
  As Indicated On
  Each Call

  	
   

  	
   $0.00

  
	
  o27a.

  	
  SOLICITATION
  INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4, FAR 52,.212-3 AND FAR
  52.212-5 ARE ATTACHED. ADDENDA

  	
  o 
  ARE

  	
  o 
  ARE NOT ATTACHED

  
	
  o27b.

  	
  CONTRACT/PURCHASE
  ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED.                   ADDENDA

  	
  o 
  ARE

  	
  o 
  ARE NOT ATTACHED

  
	
  o28.    CONTRACTOR IS
  REQUIRED TO SIGN THIS DOCUMENT AND RETURN

  	
   

  	
  ý 
  29. AWARD OF CONTRACT: REF.

  	
   

  	
    OFFER

  
	
   

  	
  COPIES TO ISSUING
  OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER 

  	
   

  	
  DATED 

  	
   

  	
  YOUR OFFER ON
  SOLICITATION (BLOCK 5),

  
	
   

  	
  ALL ITEMS SET
  FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

  	
   

  	
  INCLUDING ANY
  ADDITIONS OR CHANGES WHICH ARE SET FORTH 
  

  
	
   

  	
  SHEETS SUBJECT TO
  THE TERMS AND CONDITIONS SPECIFIED HEREIN.

  	
   

  	
  HEREIN, IS
  ACCEPTED AS TO ITEMS:

  
	
  30a.
  SIGNATURE OF OFFEROR/CONTRACTOR

  	
   

  	
  31a.  UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

  
	
  /s/

  	
   Larry McPherson

  	
   

  	
   

  	
  /s/

  	
   Patrick A. Joy

  	
   

  
	
  30b.  NAME AND TITLE OF SIGNER (Type or Print)

  	
  30c.  DATE SIGNED

  	
  31b.  NAME OF CONTRACTING OFFICER (Type or print)

  	
  31c.  DATE SIGNED

  
	
  Larry
  McPherson CFO

  	
  9/1/05

  	
  PATRICK A. JOY

  	
  09/06/2005

  
	
  AUTHORIZED
  FOR LOCAL REPRODUCTION 

  	
  Working Copy 

  	
   

  	
  STANDARD FORM
  1449 (REV. 3/2005)

  
	
  PREVIOUS
  EDITIONS IS NOT USABLE

  	
   

  	
   

  	
   

  	
   

  	
  Prescribed by
  GSA-FAR (46CFR) 53.212

  
																																																					

 

2 of 4

 

	
  19.

  	
  20.

  	
  21.

  	
  22.

  	
  23.

  	
  24.

  
	
  ITEM NO.

  	
  SCHEDULE OF SUPPLIES/SERVICES

  	
  QUANTITY

  	
  UNIT

  	
  UNIT PRICE

  	
  AMOUNT

  
	
   

  	
  will be subject
  to the terms and conditions of the Federal Supply Schedule as well as the
  following documents.  In the event of
  an inconsistency between the provisions of The BPA and the Federal Supply
  Schedule contracts referenced herein, The BPA shall govern.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  List of Attached
  Documents for Section C:

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  a. Price List. 

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  b. TPMS Service
  Requirements

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  c.Occupational
  Position Descriptions Sheet

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  d. CTA

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (2)       The Government estimates, but does not
  guarantee that the annual volume of purchases under The BPA will be over $55
  million (or $275 million over 5 years). This is not a requirements contract.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (3)       The BPA does not obligate any funds.
  Funds will be obligated as individual orders are placed hereunder.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (4)       The period of performance shall be
  September 6, 2005 through September 5, 2007. The Government under the terms
  and conditions of FAR Part 52.217-9 Option to Exercise the Term of Contract
  (March 2000) may unilaterally exercise three separate one-year options.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (5)       All DHHS operating divisions and staff
  divisions are hereby authorized to place orders under The BPA.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (6)       Orders may be placed against The BPA
  using Government Purchase Cards or Purchase Orders or Records of Call, and
  may be submitted electronically/telephonically/ facsimile or hard copy.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Continued
  ...

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

	
  32a. QUANTITY IN
  COLUMN 21 HAS BEEN

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  o

  	
   

  	
  RECEIVED

  	
   

  	
  o INSPECTED

  	
   

  	
  o ACCEPTED, AND CONFORMS TO THE CONTRACT,
  EXCEPT AS NOTED:

  
	
  32b.
  SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

  	
   

  	
  32c.
  DATE

  	
   

  	
  32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT
  REPRESENTATIVE

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  32e. MAILING
  ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

  	
   

  	
   

  	
   

  	
  32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT
  REPRESENTATIVE

  

  
	
   

  	
   

  	
   

  	
   

  	
  32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

  

  
	
  33. SHIP NUMBER

  	
   

  	
  34. VOUCHER
  NUMBER

  	
   

  	
  35. AMOUNT
  VERIFIED CORRECT FOR

  	
   

  	
  36. PAYMENT

  	
   

  	
   

  	
   

  	
  37. CHECK NUMBER

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  o PARTIAL

  	
  o FINAL

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  o COMPLETE

  	
  o PARTIAL

  	
  o FINAL

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  38. S/R ACCOUNT
  NUMBER

  	
   

  	
  39. S/R VOUCHER
  NUMBER

  	
   

  	
  40. PAID BY

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  41a. I CERTIFY
  THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

  	
  42a. RECEIVED BY (Print)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  41b. SIGNATURE
  AND TITLE OF CERTIFYING OFFICER

  	
   

  	
  41c. DATE

  	
  42b. RECEIVED AT (Location)

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
  42c. DATE REC’D (YY/MM/DD)

  	
   

  	
  42d. TOTAL
  CONTAINERS

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  STANDARD
  FORM 1449 (REV. 3/2005)  BACK

  
																						

 

 

 

	
  CONTINUATION SHEET

  	
  Per Reference no. of
  Document Being Continued

  	
   

  	
  Page

  	
  of

  
	
   

  	
  HHSe233200530018B

  	
   

  	
  3

  	
  4

  

 

NAME OF OFFEROR OR CONTRACTOR

 

MEDICAL STAFFING NETWORK

 

	
  ITEM NO.

  	
  SUPPLIES/SERVICES

  	
  QUANTITY

  	
  UNIT.

  	
  UNIT PRICE

  	
  AMOUNT

  
	
  (A)

  	
  (B)

  	
  (C)

  	
  (D)

  	
  (E)

  	
  (F)

  
	
   

  	
  (7)       Under
  Executive Order 10450, employees and contractors for the Federal government
  shall undergo an appropriate background investigation to determine their
  suitability to work for the Federal government.  The positions on this contract are
  designated Level 5C, medium risk public trust positions with access to
  Federal government computer systems. 
  The minimum background investigation required for these positions is a
  National Agency Check with Inquiry and Credit (NACIC).  Agreement to undergo a NACIC background
  investigation is a condition for working on this contract.  For contractors, a NACIC requires
  fingerprinting and submission of a complete SF-85P, Questionnaire for Public
  Trust Positions, and a credit release. 
  Fingerprinting and submission of a complete SF-85P and credit release
  to the servicing Federal security office are required before the contractor
  will be allowed unescorted access and allowed to work at the a Federal
  facility.  Access to Federal government
  computer systems shall not be granted until results of the FBI National
  Criminal Records Database are received and indicate that the contractor has
  no disqualifying criminal record.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Investigation Requirements

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Investigation requirements for Level 5C positions include the
  following:

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    National Agency Check and
  Inquiries (NACI): which consists of searches of OPM’s Security/Suitability
  Investigations Index (SII); the Defense Clearance and Investigations Index
  (DCII); the Federal Bureau of Investigation (FBI) Identification Division’s
  name and fingerprint files, and other files or indices when necessary

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Credit check

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Written inquiries and
  searches of records covering specific areas of a person’s background during
  the past seven years.  Inquiries are sent
  to current and past employers, schools attended, references, and local law
  enforcement authorities

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  This process may not apply for a contractor who has been subject to a
  suitable prior investigation and there has been no break in service with a
  company that has a facility clearance and the investigation was within the
  last five (5) years

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Documentation

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *   SF
  85p   Questionnaire for Public Trust
  Positions

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *  FD
  258  - Contractor Fingerprint Card

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *  HHS
  Credit Release

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Processing Cycle

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  The completed SF 85P, FD 258, and Credit Release
  are forwarded to the Office of Personnel Management (OPM) by the Personnel
  Security and Ethics Office to request NACIC investigations on Level 5C
  positions.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (8)       The
  requirements of a proper invoice are as specified in the Federal Supply

  Continued ....

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

 

 

	
  CONTINUATION SHEET

  	
  Per Reference no. of Document Being Continued

  	
   

  	
  Page

  	
  of

  
	
   

  	
  HHSe233200530018B

  	
   

  	
  4

  	
  4

  

 

NAME OF OFFEROR OR CONTRACTOR

 

MEDICAL STAFFING NETWORK

 

	
  ITEM NO.

  (A)

  	
  SUPPLIES/SERVICES

  (B)

  	
  QUANTITY

  (C)

  	
  UNIT

  (D)

  	
  UNIT PRICE

  (E)

  	
  AMOUNT

  (F)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Schedule contract and FAR Clause 52.212-4.  When a purchase order is issued, invoices
  will be submitted to the Program Support Center, FMS - Commercial Payments, 5600
  Fishers Lane, Room 16A - 12, Rockville, MD 20857, unless the purchase order
  indicates another address.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (9)       Vendors
  may enter into GSA Federal Supply Schedule Contractor Team Arrangements (CTA)
  to work together to meet the Department’s requirements.  Teaming agreements between a prime and
  subcontractor(s) are not Contractor Team Arrangements (CTAs).  Prime and Subcontractor teaming agreements
  may be entered into, but these agreements are between the prime contractor
  and the subcontractor and therefore would not form part of the terms of any
  resultant BPA awarded to the prime contractor.  In such arrangements, the prime contractor
  is limited to the supplies and/or services awarded on its GSA Schedule
  contract.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (10)     The
  Contractor’s performance shall be evaluated annually.  This evaluation shall become a part of the
  contract file and shall be used as past performance information in evaluating
  the Contractor’s and any significant subcontractors, or affiliates, past
  performance on future contracts.  The
  Contractor shall be given a minimum of 30 days to submit comments, rebutting
  statements or additional information. 
  A sample of the “Contractor Performance Report” form that may be used
  to conduct these evaluations is located at https://cps.od.nih.gov.  Contractors are required to register with
  The NIH Contractor Performance System at https://cpscontractor.nih.gov.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (11)     Online
  Tool

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Web-site development:  DHHS would like to contract with a vendor
  that shall provide a web-based tool that through which:

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    A catalog customized for
  DHHS that can be viewed on-line.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Orders can be placed with
  a specialized form that contains free text fields for comments and requests.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Resumes can be submitted
  to DHHS and viewed by DHHS.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Order status can be
  viewed.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Customer satisfaction
  surveys can be completed.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Reports can be
  downloaded.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  *    Describe your company’s
  ability to provide a web-based tool with these services and your plan to
  further improve the tools capabilities.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (12)     Monthly
  Reports

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  The contractor shall e-mail a monthly report to
  the Contracting Officer by the 10th of each month to
  pscacquisitions@psc.gov.  Report
  details to be developed mutually between the parties.

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  (13)     Additional
  labor hours, categories and sites may be added through the mutual agreement
  of the parties.

  Period of Performance: 09/06/2005 to 09/05/2007

  	
   

  	
   

  	
   

  	
   

  

 

Working Copy

 

 

	
  Service Requirements - Vendor’s acceptance of the following service

  requirements indicates that these will be provided at no extra cost to

  DHHS.

  	
   

  	
  Vendor Accepts

  (enter a ‘1’ if ‘yes’;

  otherwise, leave

  blank)

  
	
  1a.  Ordering
  Methods:  Vendor shall allow DHHS to place orders for
  staffing services through a 

  e-mail, fax or phone.

  	
   

  	
  1

  
	
  1b.  Web-Site:  Vendor shall develop a customized procurement web-site for DHHS that
  includes the Department’s specific catalog of products or services and
  prices.  Within 60 calendar days of BPA
  award, the vendor shall implement a customized procurement web-site

  	
   

  	
  1

  
	
  1c.  This web-site
  will allow DHHS to:

  	
   

  	
   

  
	
  Order
  temporary staffing resources

  	
   

  	
  1

  
	
  View
  resumes submitted in response to an order

  	
   

  	
  1

  
	
  Conduct
  on-line customer satisfaction surveys.

  	
   

  	
  1

  
	
  View
  outstanding orders.

  	
   

  	
  1

  
	
  Download
  usage reports.

  	
   

  	
  1

  
	
  View
  invoices.

  	
   

  	
  1

  
	
  1d.  This web-site will be required to be Section 508
  Compliant. (see FAR, Part 39.2)

  	
   

  	
  1

  
	
  1e. Please
  indicate whether a web-site development plan is included in Section C IV
  of this RFQ.  (Quotations submitted without such a plan may be
  considered incomplete).

  	
   

  	
  1

  
	
  2.  Fulfillment
  Services:  In the process of selecting the resource
  that will be supplied, vendor shall provide the following services:

  	
   

  	
   

  
	
  Supply
  a minimum of three resumes for every resource requested.

  	
   

  	
  1

  
	
  Supply
  the minimum number of resumes within three days of the request.

  	
   

  	
  1

  
	
  Provided
  an option to interview resource(s) via phone or in person (dependent upon the
  resources location and availability).

  	
   

  	
  1

  
	
  3.  Resource
  Availability Requirements:  The resource(s) will be available on the
  requested date.  The date request shall
  be no shorter than 2 business days from the time the resource is selected
  unless agreed to by vendor.

  	
   

  	
  1

  
	
  4.  Payment:  Vendor shall accept payment in the
  following ways:

  	
   

  	
   

  
	
  P-Card
  – From government P-Card financial institution.

  	
   

  	
  1

  
	
  Electronic
  Funds Transfer - Non-P-Card – EFT from DHHS paying office within 30 days of
  receipt of invoice or supplies whichever is later.

  	
   

  	
  1

  
	
  5.  Invoicing:  Vendor shall provide invoices in the
  following formats:

  	
   

  	
   

  
	
  Internet/web
  enabled tools

  	
   

  	
  1

  
	
  E-mail

  	
   

  	
  1

  
	
  Paper
  invoice through regular mail

  	
   

  	
  1

  
	
  6a.  Reporting
  Content:  Vendor shall provide at least the following
  reports as requested in electronic format (MS Excel) covering the following
  requirements:

  	
   

  	
   

  
	
  Monthly
  summary level order and backlog information including quantity and dollar
  amounts.

  	
   

  	
  1

  
	
  Detailed
  monthly occupational position level information on resources staffed
  (including order number and date, OPDIV/STAFFDIV, invoice number and date,
  occupational position, quantity (in hours), hourly bill rate. 

  	
   

  	
  1

  
	
  Monthly
  reports that reflect activities and progress with agreed upon performance
  metrics including: Resume Approval Rate, Resource Rejection Rate, and On-time
  Start Rate.

  	
   

  	
  1

  
	
  Open
  issues and anticipated resolutions.

  	
   

  	
  1

  
	
  6b.  Reporting
  Template:  Within 15 business days of award of the
  BPA, vendor shall present to DHHS for approval, a consolidated reporting
  format and/or template.  Once approved,
  this reporting template will become the standard consolidated reporting
  format for all reports from supplier to DHHS.

  	
   

  	
  1

  
	
  7a.  Cost Reduction
  Program:  Vendor shall work with DHHS on a formal
  process improvement and cost reduction program to continually reduce the
  total cost of purchasing and consuming temporary staffing services, for e.g.,
  through, monitoring demand, eliminating non-value added activities, and
  streamlining the purchasing process. 
  (Please refer to TAPS RFQ.doc Section V for additional details) (Quotations submitted without such a plan may be
  considered incomplete).

  	
   

  	
  1

  
				

 

 

 

	
  Service Requirements - Vendor’s acceptance of the following service

  requirements indicates that these will be provided at no extra cost to

  DHHS.

  	
   

  	
  Vendor Accepts

  (enter a ‘1’ if ‘yes’;

  otherwise, leave

  blank)

  
	
  7b.  Cost Reduction
  Implementation:  Please indicate whether a cost reduction
  implementation plan is included in Section C of this RFQ.  (Quotations
  submitted without such a plan may be considered incomplete).

  	
   

  	
  1

  
	
  8.  Customer
  Service:  Vendor shall provide customer service
  support through a toll-free support number during regular business hours (9am
  to 5pm in any and all time zones where vendor is providing staffing
  services).  Please indicate whether a
  response to customer service requirements is included in Section C IV of
  this RFQ.  (Quotations submitted
  without this information may be considered incomplete).

  	
   

  	
  1

  
	
  9.  Training for
  On-line Procurement:  Vendor shall provide training for
  purchasing services through their customized on-line procurement
  capability.  Include details with
  web-site implementation plan.  Training
  may be provided using online training tools or in a limited number of group
  sessions at high volume locations.

  	
   

  	
  1

  
	
  10.  National Account
  Manager:  Vendor shall provide a national account
  manager responsible for a DHHS program. 
  This individual shall be ultimately responsible for all aspects of the
  DHHS program.

  	
   

  	
  1

  
	
  11.  Min/Max Ordering
  Levels:  No minimum purchases order level (dollar
  value or quantity) will be required to obtain the contracted pricing.

  	
   

  	
  1

  
	
  12.  Pricing: DHHS Catalog
  and on-line pricing for all Occupational Positions in scope will reflect
  Hourly Bill Rates (as quoted in TAPS RFQ.xls)..

  	
   

  	
  1

  
	
  13.  Prime Contractor: 
  All sub-contracts will be considered the responsibility of the prime
  contractor.  Prime contractor will be
  the single point of contact for DHHS.

  	
   

  	
  1

  
	
  14.  Small and
  Disadvantaged Business Sub-Contracts:  If the vendor is a large business, it will
  be required to submit SF294 and SF 295 Reports during the term of the BPA as
  specified in Section B. Contract Clauses of the BPA (if applicable).

  	
   

  	
  1

  
	
  15.  Customer Surveys:  
  Customer satisfaction will be monitored using surveys covering
  delivery, service, quality of resources, rejection-rates, etc.  Customer surveys will be conducted by
  vendor for a small representative sample of employees quarterly using the
  online website or manual service.

  	
   

  	
  1

  
	
  16.  Resume Approval
  Rate:  Vendor shall maintain a resume approval
  rate of  90%.  Resume Approval Rate is defined as the % of
  times that at least one resource represented by their resume, for each
  resource requested by DHHS, is accepted into the interview process (if
  necessary) or accepted directly to begin work.  If the rate drops to below 90% of a
  monitoring period, vendor shall notify DHHS as to reasons for the decline and
  corrective action will be taken.

  	
   

  	
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  17.  Resource
  Rejection Rate:  Vendor shall maintain a rejection rate of
  less than 5%.  Rejection rate is
  defined as the % of resources rejected due to poor performance or under
  qualification after being selected, arriving on site, and beginning work
  (there is no minimum or maximum time associated with the ability to reject a
  resource).  If the rate rises above 5%
  during a monitoring period, vendor shall notify DHHS as to reasons for the
  decline and corrective action will be taken.

  	
   

  	
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  18.  On Time Start
  Rate:  Vendor shall maintain an On Time Start Rate
  of 95%.  On Time Delivery Rate is
  defined as the selected resource arriving at the work site on the requested
  day.  If the rate drops below 95%
  during a monitoring period, vendor shall notify DHHS as to reasons for such a
  high returns rate and corrective action will be taken.

  	
   

  	
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  19.  Communications
  Plan:  Vendor shall assist DHHS in communicating
  the new temporary staffing services program to Department end users.  Vendor communication to DHHS personnel will
  include, but not be limited to, presentations at DHHS locations, open houses,
  distributions of marketing materials at sites agreed to between DHHS and the
  vendor.  vendor shall present to DHHS
  its implementation communication strategy for approval 20 business days
  following the award date of the contract. 
  The purpose of the communication plan is to help disseminate vendor
  information and benefits of using their services and should be conducted by
  vendor sales staff as part of their normal assignments.

  	
   

  	
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  20.  Vendor’s
  Catalog:  The vendor shall make customized
  occupational position catalogs available to DHHS ordering offices.  The printed catalog will include all
  occupational positions covered by the DHHS contract. Catalogs will be
  updated, reprinted and redistributed on an annual basis.

  	
   

  	
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