Document:

RESTATED CERTIFICATE OF INCORPORATION OF CONCERTO SOFTWARE, INC.

 
Exhibit 10.31

 
RESTATED CERTIFICATE OF INCORPORATION

 
OF 
 
CONCERTO SOFTWARE, INC. 
 
Concerto Software, Inc. (the “Corporation”), a
corporation organized and existing under the General Corporation Law of the State of Delaware, DOES HEREBY CERTIFY: 
 
1.    That the original Certificate of Incorporation of the Corporation was filed with the Secretary of State of the
State of Delaware on June 15, 1982, and that the name under which the Corporation was originally incorporated was Datavox Communications Corp. 
 
2.    A Certificate of Amendment of the Certificate of Incorporation of the Corporation was filed with the Secretary
of State of the State of Delaware on June 25, 1982. 
 
3.    A Certificate of Amendment of the Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on July 6, 1982. 
 
4.    A Certificate of Amendment of the
Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on January 18, 1983. 
 
5.    A Certificate of Amendment of the Certificate of Incorporation of the Corporation changing its name from Datavox
Communications Corp. to Davox Communications Corp. was filed with the Secretary of State of the State of Delaware on July 25, 1983. 
 
6.    A Restated Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of
Delaware on December 15, 1983. 
 
7.    A Restated Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on May 23, 1984. 
 
8.    A Certificate of Amendment of the Restated Certificate of Incorporation of the
Corporation changing its name from Davox Communications Corp. to Davox Corporation was filed with the Secretary of State of the State of Delaware on October 22, 1984. 
 
9.    A Restated Certificate of Incorporation of the Corporation was filed with the
Secretary of State of the State of Delaware on March 26, 1985. 

 
10.    A Certificate of Amendment of the Restated Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on December 10, 1985. 
 
11.    A Certificate of Designation,
Preference and Rights of Convertible Preferred Stock of the Corporation was filed with the Secretary of State of the State of Delaware on December 30, 1985. 
 
12.    A Certificate of Amendment of the Restated Certificate of Incorporation of the Corporation was filed with the
Secretary of State of the State of Delaware on October 24, 1986. 
 
13.    A Certificate of Designation, Preference and Rights of Convertible Preferred Stock of the Corporation was filed with the Secretary of State of the State of Delaware on October 24, 1986. 
 
14.    A Restated Certificate of
Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on April 14, 1987. 
 
15.    A Certificate of Amendment of the Restated Certificate of Incorporation of the Corporation was filed with the
Secretary of State of the State of Delaware on April 15, 1987. 
 
16.    A Restated Certificate of the Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on June 17, 1988. 
 
17.    A Certificate of Amendment of the
Restated Certificate of Incorporation of the Corporation was filed with the Secretary of State of the State of Delaware on August 6, 1990. 
 
18.    A Certificate of Amendment of the Restated Certificate of Incorporation of the Corporation was filed with the
Secretary of State of the State of Delaware on April 24, 1997. 
 
19.    A Certificate of Amendment of the Restated Certificate of Incorporation of the Corporation changing its name from Davox Corporation to Concerto Software, Inc. was filed with the Secretary of State of the
State of Delaware on May 2, 2002. 
 
20.    This Restated Certificate of Incorporation (i) restates and integrates and does not amend the Certificate of Incorporation of the Corporation and (ii) was duly adopted in accordance with the provisions of
Section 245 of the Delaware General Corporation Law. The text of the Certificate of Incorporation as amended or supplemented heretofore is restated hereby to read as herein set forth in full: 
 
Restated Certificate of Incorporation of Concerto Software,
Inc. 
 
FIRST:    The name of
the corporation is: 
 
Concerto Software, Inc.

 
SECOND:    The address of its registered office in the State of Delaware is Corporation Trust Center, 1209 Orange Street in the City of Wilmington, County of New Castle. The name of its registered agent at such
address is The Corporation Trust Company. 
 
THIRD:    The nature of the business or purposes to be conducted or promoted is to engage in any lawful act or activity for which corporation may be organized under the General Corporation Law of Delaware.

 
FOURTH:    The total number
of shares of stock which the corporation shall have authority to issue is Thirty Million (30,000,000) shares of Common Stock, and the par value of each of such shares is Ten Cents ($.10), amounting in the aggregate to Three Million Dollars
($3,000,000). 
 
FIFTH:    The
Board of Directors is authorized to make, alter or repeal the by-laws of the corporation. Election of directors need not be by ballot. 
 
SIXTH:    The corporation eliminates the personal liability of each member of its Board of Directors to the
corporation or its stockholders for monetary damages for breach of fiduciary duty as a director, provided that the foregoing shall not eliminate the liability of a director (i) for any breach of such director’s duty of loyalty to the
corporation or its stockholders, (ii) for acts or omissions not in good faith or which involve intentional misconduct or a knowing violation of law, (iii) under Section 174 of Title 8 of the Delaware Code of (iv) for any transaction from which such
director derived an improper personal benefit. 
 
IN WITNESS WHEREOF, this Restated Certificate of Incorporation has been signed under the seal of the Corporation this 7th day of May 2003. 
 

	 CONCERTO SOFTWARE, INC. 

	
	 By:
	 	 /s/    JAMES D.
FOY        

	 	 	 Name: James D. Foy
 Title: President and Chief Executive OfficerSEVERENCE AGREEMENT FOR PAUL R. LUCCHESE, VICE PRESIDENT, GENERAL COUNSEL & SEC.

 
Exhibit 10.32

 
DAVOX CORPORATION 
 
VICE PRESIDENT, GENERAL COUNSEL & SECRETARY

 
SEVERANCE AGREEMENT—2000

 
DAVOX Corporation (“DAVOX”) will provide to you
the following terms and condition of salary and benefits continuation: 
 

	 	(1.)	 	DAVOX shall provide a continuation of your base salary and medical benefits at DAVOX’s cost, as may be in effect at the time of a qualifying termination as set
forth in subclause 2, commencing upon the date of termination, for a period of six (6) months or until such time as you assume new employment, whichever comes first; 

 

	 	(2.)	 	DAVOX shall provide continuation of salary and benefits as set forth in subclause (1) in the event your employment is terminated for the following reasons: (a)
economic layoff; (b) downsizing of the Legal organization which results in the elimination of your position as Vice President, General Counsel & Secretary; or (c) reorganization of the Legal organization which would require you to relocate.

 
Following the effective date of termination, as
set forth in writing and furnished to you by DAVOX, your employment with DAVOX shall cease and you shall not hold yourself as an employee, agent, or representative of DAVOX. 
 
Continuation of salary and benefits shall further be subject to your compliance with any then existing company policies and
such other terms as may be in effect between you and DAVOX pertaining to the disclosure of confidential or proprietary information. 
 
DAVOX has final authority to determine all questions of eligibility to receive benefits under this arrangement and to interpret and construe the terms of
this arrangement. 
 
Approval: 
 

	 /s/ Alphonse M. Lucchese
	 	 8/1/00

	

	 Chairman & Chief Executive Officer
	 	 Date

	
	 /s/ Paul R. Lucchese
	 	 8/1/00

	

	 Vice President, General Counsel & Secretary
	 	 DateMERGER SUCCESS FEE AGREEMENT FOR ALEXANDER TELLEZ

 
Exhibit 10.33

 
MERGER SUCCESS FEE AGREEMENT

 
As a condition and in consideration of your
efforts to induce and close the merger between CellIt and Davox Corporation, you hereby agree with Davox Corporation as follows: 
 

	1.	 	Merger Success Fee: 

 
Upon the consummation and closing of the merger between CellIt and Davox Corporation (the “Merger”), you will be eligible to
receive a payment in the amount of Three Hundred Thousand Dollars ($300,000) (the “Merger Success Fee”) provided that you remain continuously employed by Davox Corporation for two full years following the date of the closing of the merger.
If your employment is terminated either (i) by Davox Corporation for Cause (as defined below) or (ii) by you for other than a Good Reason, at any time prior to your two year anniversary date, Davox Corporation shall have no obligation or liability
to pay you the Merger Success Fee or any portion thereof. However, if your employment is terminated by Davox Corporation for reasons other than Cause, at any time prior to the expiration of said two year anniversary date, Davox Corporation shall pay
you the Merger Success Fee. 
 

	2.	 	Definitions: 

 

	 	(a)	 	For purposes of this Agreement, a termination for “Cause” shall mean (i) an action or omission by you which constitutes a willful and material breach of
the executive’s employment agreement, (ii) fraud, embezzlement, misappropriation of funds or breach of trust in connection with your services hereunder, (iii) conviction of a felony crime or (iv.) a termination of employment due to performance
which shall be defined as a failure to meet the essential functions of your position or a failure to deliver value to the company that is commensurate with the duties and responsibilities of your position. Any termination for Cause shall be made in
writing to the Executive, which notice shall set forth in detail all acts or omissions upon which the Company is relying for such termination. 

 

	 	(b)	 	For purposes of this Agreement, “Good Reason” shall mean or refer to 

 
For purposes of this Agreement, “Good Reason” shall mean 
 

	 	(i)	 	A constructive dismissal of you by the company. For purposes of this section, a constructive dismissal may include the assignment to you of any duties inconsistent
in any respect with your position (including status, offices, titles and reporting requirements), authority, duties or responsibilities as contemplated by your employment agreement, or any other action by Davox Corporation which results in a
diminution in such position, authority, duties, responsibilities or compensation, for this purpose an isolated, insubstantial and inadvertent action not taken in bad faith and which is remedied by Davox Corporation promptly after receipt of notice
thereof given by you; 

 

	 	(ii)	 	(ii) Davox Corporation requiring you to be based at any office or location other than the greater Boston or Miami Metropolitan area immediately prior to termination,
except for travel reasonably required in the performance of your responsibilities. 

 

	3.	 	Assignment.    You do not have the right to assign or delegate your rights hereunder to any other person or entity. Davox Corporation has the
right to assign this Agreement by operation of law or otherwise, without notice, to any entity which acquires by merger or otherwise a majority voting interest in Company. This Agreement shall inure to the benefit of, and be binding upon, the
successors and assigns of Davox Corporation. 

 

	4.	 	Employment At-Will:    You agree and acknowledge that, unless otherwise specified in writing between you and Davox Corporation, your employment
with Davox Corporation is on an at-will 

 
basis,
meaning that either you or Davox Corporation may terminate your employment at any time and for any or no reason with or without notice. The terms above do not create any contractual rights to employment other than at-will and relate only to
CellIt’s obligation to pay you the Merger Success Fee upon the termination of your employment. 
 

	

 
Very truly yours, 
 

	

	

	

Davox Corporation 
 
By: /s/ James D. Foy 
 
Name: James D. Foy 
 
Title: President & CEO 
 
I REPRESENT THAT I HAVE READ THE FOREGOING AGREEMENT, THAT I FULLY UNDERSTAND
THE TERMS AND CONDITIONS OF SUCH AGREEMENT AND THAT I AM KNOWINGLY AND VOLUNTARILY EXECUTING THE SAME. IN ENTERING INTO THIS AGREEMENT, I DO NOT RELY ON ANY REPRESENTATION, PROMISE OR INDUCEMENT MADE BY THE COMPANY OR ITS ATTORNEYS WITH THE
EXCEPTION OF THE CONSIDERATION DESCRIBED IN THIS DOCUMENT. 
 
ACCEPTED: 
 
/s/ Alexander Tellez 
Alexander Tellez 
 
Date: January 10, 2002

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