Document:

Newgisitics, Inc. 2011 Cash Incentive Plan

 Exhibit 10.20 
 Newgistics, Inc. 
 2011 Cash Incentive Plan 

Overview 
 Newgistics, Inc. (the
“Company”) is committed to sharing its success with the people who make it possible — the Company’s employees. The purpose of the 2011 Cash Incentive Plan (the “Plan”) is to encourage the
Company’s employees to participate in the achievement of the company’s goals and to permit the Company’s employees to share in the rewards of the Company’s success. The term of this Plan is for the 2011 fiscal year.

 Eligible Employees 
 To be
eligible to participate in the Plan, a person must be a regular full-time or part-time employee of the Company or one of its wholly-owned subsidiaries or an executive of the Company, and not a participant in any other bonus plan or cash incentive
plan (including commission plans) unless participation under the Plan is permitted under the terms of such other plan. 
 Bonus Calculation

 Our business strategy is for the Company to be a growth company with strong profitability. Accordingly, bonuses under the Plan will
be largely dependent on the Company’ revenue by segment and adjusted EBITDA. Adjustments may be made from time to time at the sole discretion of the Compensation Committee (or its designee) to include or exclude certain items. An example
of a potential adjustment would be the exclusion of an expense item such as stock compensation. Bonuses may also be made dependent on individual or company performance targets as established by the Compensation Committee (or its
designee). In addition to the revenue by segment and adjusted EBITDA targets, such alternative targets may include, without limitation, management-based objectives set by the Compensation Committee (or its designee) such as the introduction of
new solutions. 
 Except as otherwise set forth herein or to the extent that an employee receives written notice from our Chief Executive
Officer that different bonus criteria is applicable to such employee, such employee shall be eligible to receive an aggregate bonus based on a specific percentage of such employee’s base salary. The amount of the bonus will be determined by the
applicable percentage of completion of each target, applicable target’s associated weight and such employee’s percentage payout. The percent achievement of a target within the percentage payout range is to bear a direct relationship to the
percentage payout ranges for such employee. 
 Non-Executive, Parcel Solutions Employees 

Each non-executive, parcel solutions employee shall be eligible to receive an aggregate target bonus equal to 5-40% of such employee’s base salary.
The percentage payout ranges and target weights for our non-executive, parcels solutions employees are as follows: 
  

					
	 Target
	  	Relative Weight	 
	 Parcel Solutions Segment Revenue
	  	 	40	% 
	 Parcel Solutions Segment Adjusted EBITDA
	  	 	50	% 
	 Individual
	  	 	10	% 

			
	 Percent Achievement of Revenue

and Adjusted EBITDA Target
	  	 Percentage Payout

	 0% – 79.9%
	  	0%
	 80% – 89.9%
	  	50% – 74.99%
	 90% – 99.9%
	  	75% – 99.99%
	 100% – 109.9%
	  	100% – 139.9%
	 110% – 119.9%
	  	139.9% – 149.9%
	 120% and higher
	  	150%

  

					
	 Achievement

Individual Target
	  	 Percentage Payout
	 
	 No
	  	 	0	% 
	 Yes
	  	 	100	% 
	 Exceeds
	  	 	115	% 

 Parcel Solutions Executives 
 Each parcel solutions executive (other than our Chief Executive Officer, our Chief Financial Officer and our Vice President of National Accounts) shall be eligible to receive an aggregate target bonus
equal to 50% of such executive’s base salary. The percentage payout ranges and target weights for our parcels solutions executives are as follows: 
  

					
	 Target
	  	 Relative Weight
	 
	 Parcel Solution Segment Revenue
	  	 	50	% 
	 Parcel Solution Segment Adjusted EBITDA
	  	 	50	% 

  

			
	 Percent Achievement of Parcel

Solutions Segment Revenue and Parcel
 Solutions Segment Adjusted EBITDA

Target
	  	 Percentage Payout

	 0% – 79.9%
	  	0%
	 80% – 89.9%
	  	50% – 74.99%
	 90% – 99.9%
	  	75% – 99.99%
	 100% – 109.9%
	  	100% – 149.9%
	 110% – 124.9%
	  	150% – 174.9%
	 125% and higher
	  	175%

 Freight Services Executives 
 Each freight services executive shall be eligible to receive an aggregate target bonus equal to 50% of such executive’s base salary. The percentage payout ranges and target weights for our freight
services executives are as follows: 
  

					
	 Target
	  	Relative Weight	 
	 Freight Services Revenue
	  	 	50	% 
	 Freight Services Adjusted EBITDA
	  	 	50	% 

  

			
	 Percent Achievement of Freight

Services Revenue and Freight Services

Adjusted EBITDA Target
	  	Percentage Payout
	 0% – 79.9%
	  	0%
	 80% – 89.9%
	  	50% – 74.99%
	 90% – 99.9%
	  	75% – 99.99%
	 100% – 109.9%
	  	100% – 149.9%
	 110% – 124.9%
	  	150% – 174.9%
	 125% and higher
	  	175%

 Parcel Solutions Vice President of National Accounts 
 Our Parcel Solutions Vice President of National Accounts shall be eligible to receive (i) a bonus based on our achievement of a Parcel Solutions Segment Revenue objective and (ii) commission
payments based on Parcel Solutions Segment Revenue generated from new accounts established in 2011. The payout amounts for achievement of the Parcel Solutions Segment Revenue targets are as follows: 

 

					
	 Percent Achievement of Parcel

Solutions Segment Revenue
	  	Payout	 
	 80% – 89.9%
	  	$	5,000	  
	 90% – 99.9%
	  	$	10,000	  
	 100% – 109.9%
	  	$	20,000	  
	 110% – 124.9%
	  	$	30,000	  
	 125% and higher
	  	$	50,000	  

 Our Parcel Solutions Vice President of National Accounts shall be eligible to receive commissions as follows: (i) a
commission of 0.5% of Revenue associated with our Parcel Solutions Segment delivery service for new accounts established in 2011 and (ii) a commission of 1.5% of Revenue associated with our Parcel Solutions Segment return service for new
accounts established in 2011. The commissions will be payable monthly for 16 months after signing a new account, and will be increased by 0.25% to 0.75% and 1.75%, respectively, on a prospective basis, at such time as our Parcel Solutions Vice
President of National Accounts achieves 100% of his 2011 new account Parcel Solutions Revenue target. Our Chief Executive Officer will determine, in his sole discretion, what qualifies as Revenue from new accounts established 2011, and if a lower
commission is warranted based on facts and circumstances associated with each such new account. 

 Chief Executive Officer & Chief Financial Officer 

Our Chief Executive Officer and Chief Financial Officer shall be eligible to receive an aggregate target bonus equal to 97.2% and 50%, respectively, of
such executive’s base salary. The percentage payout ranges and target weights for our Chief Executive Officer and Chief Financial Officer are as follows: 
  

					
	 Target
	  	Relative Weight	 
	 Consolidated Revenue
	  	 	50	% 
	 Consolidated Adjusted EBITDA
	  	 	50	% 

  

			
	 Percent Achievement of Consolidated

Revenue and Consolidated Adjusted

EBITDA Target
	  	Percentage Payout
	 0% – 79.9%
	  	0%
	 80% – 89.9%
	  	60% – 79.99%
	 90% – 99.9%
	  	80% – 99.99%
	 100% – 109.9%
	  	100% – 149.9%
	 110% – 124.9%
	  	150% – 199.9%
	 125% and higher
	  	200%

 Timing of Payments 
 Bonus payments are paid twice each year. A bonus payment equal to one-third of the anticipated aggregate annual bonus payment based on the Company’s achievement against annual goals through the end
of the second quarter shall be made in the third quarter. A bonus payment equal to actual bonus payments earned (net of any payments made in the third quarter) shall be made in the first quarter of the following fiscal year. Bonus payments are not
considered earned by the employee until the payment is received. 
 General Provisions 

 

	•	 	 Bonuses are subject to all applicable taxes and other required deductions.

 

	•	 	 The Plan will not be available to employees subject to the laws of any jurisdiction which prohibits any provisions of this Plan or in which tax or
other business considerations make participation impracticable in the judgment of the Compensation Committee. 

  

	•	 	 The Plan does not constitute a guarantee of employment nor does it restrict the Company’ rights to terminate employment at any time or for any
lawful reason. 

	•	 	 The Plan does not create vested rights of any nature nor does it constitute a contract of employment or a contract of any other kind. The Plan
does not create any customary concession or privilege to which there is any entitlement from year-to-year, except to the extent required under applicable law. Nothing in the Plan entitles an employee to any remuneration or benefits not set
forth in the Plan nor does it restrict the Company’ rights to increase or decrease the compensation of any employee, except as otherwise required under applicable law. 

 

	•	 	 The Plan shall not become a part of any employment condition, regular salary, remuneration package, contract or agreement, but shall remain gratuitous
in all respects. Bonuses are not to be taken into account for determining severance pay, termination pay, “extra months” bonuses or payments, or any other form of pay or compensation. 

 

	•	 	 The Plan is provided at the Company’ sole discretion and the Company may modify or eliminate it at any time, individually or in the aggregate,
prospectively or retroactively, without notice or obligation. In addition, there is no obligation to extend or establish a similar plan in subsequent years. 

 

	•	 	 The Plan shall not be pre-funded. The Company shall not be required to establish any special or separate fund or to make any other segregation of
assets to assure the payment of bonuses. 

  

	•	 	 This Plan constitutes the entire arrangement regarding the Plan, supersedes any prior oral or written description of the Plan and may not be modified
except by a written document that specifically references this Plan and is signed by the Company’s Chief Executive Officer. 

  

	•	 	 Employees who resign or are terminated prior to the actual payment of a bonus shall not receive a bonus. 

 

	•	 	 Eligible employees who begin employment with the Company after the first day of the fiscal year for which a bonus is paid shall be eligible to receive
a pro-rated bonus for such year. 

  

	•	 	 Employees who are separated from employment with the Company due to divestiture, closure, or dissolution of a business are not eligible to receive a
bonus. 

  

	•	 	 Independent contractors, consultants, individuals who have entered into an independent contractor or consultant agreement, temporary employees,
contract employees and interns are not eligible to participate in the Plan.LOAN AND SECURITY AGREEMENT

 Exhibit 10.1 
 EGAIN COMMUNICATIONS CORPORATION 
 LOAN AND SECURITY AGREEMENT

 This LOAN AND SECURITY AGREEMENT (this “Agreement”) is entered into as of June 27, 2011, by
and between Comerica Bank (“Bank”) and eGain Communications Corporation (“Borrower”). 

RECITALS 

Borrower wishes to obtain credit from time to time from Bank, and Bank desires to extend credit to Borrower. This Agreement sets forth the terms on which
Bank will advance credit to Borrower, and Borrower will repay the amounts owing to Bank. 
 AGREEMENT 

The parties agree as follows: 
  

	1.	DEFINITIONS AND CONSTRUCTION. 

 1.1 Definitions. As used in this Agreement, all capitalized terms shall have the definitions set forth on 
 Exhibit A. Any term used in the Code and not defined herein shall have the meaning given to the term in the Code. 
 1.2 Accounting Terms. Any accounting term not specifically defined on Exhibit A shall be construed in accordance with GAAP and all calculations shall be made in accordance with GAAP. The term
“financial statements” shall include the accompanying notes and schedules. 
  

	2.	LOAN AND TERMS OF PAYMENT. 

 2.1 Credit Extensions. 
 (a) Promise to Pay. Borrower promises to
pay to Bank, in lawful money of the United States of America, the aggregate unpaid principal amount of all Credit Extensions made by Bank to Borrower, together with interest on the unpaid principal amount of such Credit Extensions at rates in
accordance with the terms hereof. 
 (b) Advances Under Revolving Line. 

(i) Amount. Subject to and upon the terms and conditions of this Agreement Borrower may request Advances in an aggregate
outstanding amount not to exceed the lesser of (A) the Revolving Line or (B) the Borrowing Base, less the aggregate face amount of Letters of Credit issued under the Letter of Credit Sublimit, the aggregate limits of the corporate credit
cards issued to Borrower and merchant credit card processing reserves under the Credit Card Services Sublimit, and any amounts outstanding under the Foreign Exchange Sublimit. The aggregate face amount of Letters of Credit issued under the Letter of
Credit Sublimit, the aggregate limits of the corporate credit cards issued to Borrower and merchant credit card processing reserves under the Credit Card Services Sublimit, and amounts outstanding under the Foreign Exchange Sublimit (collectively,
the “Sublimits”) shall not collectively exceed One Million Five Hundred Thousand Dollars ($1,500,000) (the “Maximum Sublimit Amount”) at any time. Amounts borrowed pursuant to this Section 2.1(b) may be repaid and
re-borrowed at any time without penalty or premium prior to the Revolving Maturity Date, at which time all Advances under this Section 2.1(b) shall be immediately due and payable. 

(ii) Form of Request. Whenever Borrower desires an Advance, Borrower will notify Bank by facsimile transmission or telephone no
later than 3:00 p.m. Pacific time (1:30 p.m. Pacific time for wire transfers), on the Business Day that the Advance is to be made. Each such notification shall be promptly confirmed by a Payment/Advance Form in substantially the form of Exhibit
C. Bank is authorized to make Advances under this Agreement, based upon instructions received from a Responsible Officer or a designee of a Responsible Officer, or without instructions if in Bank’s discretion such Advances are necessary to
meet Obligations which have become due and remain unpaid. Bank shall be entitled to rely on any facsimile or telephonic notice given by a person who Bank reasonably believes to be a Responsible Officer or a designee thereof, and Borrower shall
indemnify and hold Bank harmless for any damages or loss suffered by Bank as a result of such reliance. Bank will credit the amount of Advances made under this Section 2.1(b) to Borrower’s deposit account. 

 (iii) Letter of Credit Sublimit. Subject to the availability under the Revolving
Line, and in reliance on the representations and warranties of Borrower set forth herein, at any time and from time to time from the date hereof through the Business Day immediately prior to the Revolving Maturity Date, Bank shall issue for the
account of Borrower such Letters of Credit as Borrower may request by delivering to Bank a duly executed letter of credit application on Bank’s standard form; provided, however, that the outstanding and undrawn amounts under all such Letters of
Credit (i) shall not at any time exceed the Letter of Credit Sublimit, and (ii) shall be deemed to constitute Advances for the purpose of calculating availability under the Revolving Line. Notwithstanding the foregoing, the aggregate
outstanding amount of Letters of Credit, together with the aggregate limits of the corporate credit cards issued to Borrower and merchant credit card processing reserves under the Credit Card Services Sublimit, and amounts outstanding under the
Foreign Exchange Sublimit, shall not exceed the Maximum Sublimit Amount at any time. Any drawn but unreimbursed amounts under any Letters of Credit shall be charged as Advances against the Revolving Line. All Letters of Credit shall be in form and
substance acceptable to Bank in its sole discretion and shall be subject to the terms and conditions of Bank’s form application and letter of credit agreement. Borrower will pay any standard issuance and other fees that Bank notifies Borrower
it will charge for issuing and processing Letters of Credit. 
 (iv) Credit Card Services Sublimit. Subject to the terms
and conditions of this Agreement, Borrower may request corporate credit cards and standard and e-commerce merchant account services from Bank (collectively, the “Credit Card Services”). The aggregate limit of the corporate credit cards and
merchant credit card processing reserves shall not exceed the Credit Card Services Sublimit, provided that availability under the Revolving Line shall be reduced by the aggregate limits of the corporate credit cards issued to Borrower and merchant
credit card processing reserves. Notwithstanding the foregoing, aggregate limits of the corporate credit cards issued to Borrower and merchant credit card processing reserves under the Credit Card Services Sublimit, together with the aggregate
outstanding amount of Letters of Credit and amounts outstanding under the Foreign Exchange Sublimit, shall not exceed the Maximum Sublimit Amount at any time. In addition, Bank may, in its sole discretion, charge as Advances any amounts that become
due or owing to Bank in connection with the Credit Card Services. The terms and conditions (including repayment and fees) of such Credit Card Services shall be subject to the terms and conditions of Bank’s standard forms of application and
agreement for the Credit Card Services, which Borrower hereby agrees to execute. 
 (v) Foreign Exchange Sublimit.
Subject to and upon the terms and conditions of this Agreement and any other agreement that Borrower may enter into with Bank in connection with foreign exchange transactions (“FX Contracts”), Borrower may request Bank to enter into FX
Contracts with Borrower due not later than the Revolving Maturity Date. Borrower shall pay any standard issuance and other fees that Bank notifies Borrower will be charged for issuing and processing FX Contracts for Borrower. The FX Amount shall at
all times be equal to or less than One Million Five Hundred Thousand Dollars ($1,500,000). The “FX Amount” shall equal the amount determined by multiplying (i) the aggregate amount, in United States Dollars, of FX Contracts between
Borrower and Bank remaining outstanding as of any date of determination by (ii) the applicable Foreign Exchange Reserve Percentage as of such date. Notwithstanding the foregoing, the amounts outstanding under the Foreign Exchange Sublimit,
together with the aggregate outstanding amount of Letters of Credit and aggregate limits of the corporate credit cards issued to Borrower and merchant credit card processing reserves under the Credit Card Services Sublimit, shall not exceed the
Maximum Sublimit Amount at any time. The “Foreign Exchange Reserve Percentage” shall be a percentage as determined by Bank, in its sole discretion from time to time. The initial Foreign Exchange Reserve Percentage shall be ten percent
(10%). 
 (vi) Collateralization of Obligations Extending Beyond Maturity. Any Letters of Credit, Credit Card Services,
Foreign Exchange Contracts that may extend beyond the Revolving Maturity Date, then, effective as of the Revolving Maturity Date, the balance in any deposit accounts held by Bank and the certificates of deposit or time deposit accounts issued by
Bank in Borrower’s name (and any interest paid thereon or proceeds thereof, including any amounts payable upon the maturity or liquidation of such certificates or accounts), shall automatically secure such obligations to the extent of the then
continuing or outstanding and undrawn Letters of Credit, Credit Card Services or Foreign Exchange Contracts; provided, however, that if there are insufficient balances in such accounts to secure such obligations, Borrower shall immediately deposit
such additional funds as 

  
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are necessary to fully secure such obligations. Borrower authorizes Bank to hold such balances in pledge and to decline to honor any drafts thereon or any requests by Borrower or any other Person
to pay or otherwise transfer any part of such balances for so long as the Letters of Credit, Credit Card Services or Foreign Exchange Contracts are outstanding or continue. 
 (c) Term Loan. 
 (d) Subject to and upon the terms and conditions of this
Agreement, on the Closing Date Bank agrees to make a Term Loan (the “Term Loan”) to Borrower in one disbursement in the amount of Five Million Dollars ($5,000,000). Within three (3) Business Days after the Closing Date, Borrower shall
use Term Loan proceeds to pay all outstanding indebtedness owing to Oak Hill Capital Partners, L.P., Oak Hill Capital Management Partners, L.P., and FW Investors V, L.P. and part of the outstanding indebtedness owing to Ashutosh Roy. 

(i) Interest shall accrue on the Term Loan from the Closing Date at the rate specified in Section 2.3(a), and shall be payable in
accordance with Section 2.3(c). Borrower shall repay the Term Loan in thirty (36) equal monthly installments of principal in the amount of $138,889.00 each, plus all accrued interest, beginning on July 1, 2011, and continuing on the
same day of each month thereafter through the Term Loan Maturity Date, at which time all amounts due in connection with the Term Loan made under this Section 2.1(c) shall be immediately due and payable. The Term Loan, once repaid, may not be
re-borrowed. 
 2.2 Overadvances. If the aggregate amount of the outstanding Advances plus the then current amount of the
Sublimits exceeds the lesser of the Revolving Line or the Borrowing Base minus the amount of the Sublimits at any time, Borrower shall immediately pay to Bank, in cash, the amount of such excess. 

2.3 Interest Rates, Payments, and Calculations. 
 (a) Interest Rates. 
 (i) Advances. Except as set forth in
Section 2.3(b), the Advances shall bear interest, on the outstanding daily balance thereof, as set forth in the Prime Referenced Rate Addendum to Loan and Security Agreement attached hereto as Exhibit F (the “Interest Rate
Addendum”). 
 (ii) Term Loan. Except as set forth in Section 2.3(b), the Term Loan shall bear interest, on
the outstanding daily balance thereof, as set forth in the Interest Rate Addendum. 
 (b) Late Fee; Default Rate. If any
payment is not made within 10 days after the date such payment is due, Borrower shall pay Bank a late fee equal to the lesser of (i) five percent (5%) of the amount of such unpaid amount or (ii) the maximum amount permitted to be
charged under applicable law. All Obligations shall bear interest, from and after the occurrence and during the continuance of an Event of Default, at a rate equal to five (5) percentage points above the interest rate applicable immediately
prior to the occurrence of the Event of Default. 
 (c) Payments. Except as set forth in the Interest Rate Addendum,
interest hereunder shall be due and payable on the first calendar day of each month during the term hereof. Bank shall, at its option, charge such interest, all Bank Expenses, and all Periodic Payments against any of Borrower’s deposit accounts
or against the Revolving Line, in which case those amounts shall thereafter accrue interest at the rate then applicable hereunder. Any interest not paid when due shall be compounded by becoming a part of the Obligations, and such interest shall
thereafter accrue interest at the rate then applicable hereunder. 
 (d) Computation. In the event the Prime Rate is
changed from time to time hereafter, the applicable rate of interest hereunder shall be increased or decreased, effective as of the day the Prime Rate is changed, by an amount equal to such change in the Prime Rate. All interest chargeable under the
Loan Documents shall be computed on the basis of a three hundred sixty (360) day year for the actual number of days elapsed. 

  
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 2.4 Crediting Payments. Prior to the occurrence of an Event of Default, Bank shall
credit a wire transfer of funds, check or other item of payment to such deposit account or Obligation as Borrower specifies. After the occurrence of an Event of Default, Bank shall have the right, in its sole discretion, to immediately apply any
wire transfer of funds, check, or other item of payment Bank may receive to conditionally reduce Obligations, but such applications of funds shall not be considered a payment on account unless such payment is of immediately available federal funds
or unless and until such check or other item of payment is honored when presented for payment. Notwithstanding anything to the contrary contained herein, any wire transfer or payment received by Bank after 12:00 noon Pacific time shall be deemed to
have been received by Bank as of the opening of business on the immediately following Business Day. Whenever any payment to Bank under the Loan Documents would otherwise be due (except by reason of acceleration) on a date that is not a Business Day,
such payment shall instead be due on the next Business Day, and additional fees or interest, as the case may be, shall accrue and be payable for the period of such extension. 
 2.5 Fees. Borrower shall pay to Bank the following: 
 (a) Facility
Fees. (1) For the Revolving Line, on or before the Closing Date and on each annual anniversary thereafter, a fee equal to Three Thousand Seven Hundred Fifty Dollars ($3,750), which shall be nonrefundable; and (2) for the Term Loan, on
or before the Closing Date, a fee equal to Twenty Five Thousand Dollars ($25,000), which shall be nonrefundable; and 
 (b)
Bank Expenses. On the Closing Date, all Bank Expenses incurred through the Closing Date, and, after the Closing Date, all Bank Expenses, as and when they become due. 
 2.6 Term. This Agreement shall become effective on the Closing Date and, subject to Section 13.8, shall continue in full force and effect for so long as any Obligations remain outstanding or
Bank has any obligation to make Credit Extensions under this Agreement. Notwithstanding the foregoing, Bank shall have the right to terminate its obligation to make Credit Extensions under this Agreement immediately and without notice upon the
occurrence and during the continuance of an Event of Default. 
  

	3.	CONDITIONS OF LOANS. 

3.1 Conditions Precedent to Initial Credit Extension. The obligation of Bank to make the initial Credit Extension is subject to
the condition precedent that Bank shall have received, in form and substance satisfactory to Bank, the following: 
 (a) this
Agreement; 
 (b) an officer’s certificate of Borrower with respect to incumbency and resolutions authorizing the execution
and delivery of this Agreement; 
 (c) a financing statement (Form UCC-1) naming Borrower as debtor; 

(d) an intellectual property security agreement; 
 (e) a Subordination Agreement duly executed by Ashutosh Roy, together with copies of the subordinated notes with legends; 
 (f) payoff letter from Bridge Bank; 
 (g) agreement to furnish insurance;

 (h) for each collateral location or warehouse location of Borrower or any Collateral location not owned by Borrower, a
landlord subordination agreement, collateral access agreement or bailment waiver, executed by the landlord, warehouseman or bailee of such location, as applicable, together with a copy of the lease, warehouse or bailment agreement for each such
location, as applicable; 

  
 4 

 (i) payment of the fees and Bank Expenses then due and specified in Section 2.5;

 (j) current SOS Reports indicating that except for Permitted Liens, there are no other security interests or Liens of record
in the Collateral; 
 (k) an audit of the Collateral, the results of which shall be satisfactory to Bank; 

(l) current financial statements, including audited statements for Borrower’s most recently ended fiscal year, together with an
unqualified opinion, company prepared consolidated and consolidating balance sheets and income statements for the most recently ended month in accordance with Section 6.2, and such other updated financial information as Bank may reasonably
request; 
 (m) a current Compliance Certificate in accordance with Section 6.2; 

(n) a Collateral Information Certificate; 
 (o) an Automatic Debit Authorization; and 
 (p) such other documents or
certificates, and completion of such other matters, as Bank may reasonably deem necessary or appropriate. 
 3.2 Conditions
Precedent to all Credit Extensions. The obligation of Bank to make each Credit Extension, including the initial Credit Extension, is further subject to the following conditions: 

(a) timely receipt by Bank of the Payment/Advance Form as provided in Section 2.1; and 

(b) the representations and warranties contained in Article 5 shall be true and correct in all material respects on and as of the date of
such Payment/Advance Form and on the effective date of each Credit Extension as though made at and as of each such date, and no Event of Default shall have occurred and be continuing, or would exist after giving effect to such Credit Extension
(provided, however, that those representations and warranties expressly referring to another date shall be true, correct and complete in all material respects as of such date). The making of each Credit Extension shall be deemed to be a
representation and warranty by Borrower on the date of such Credit Extension as to the accuracy of the facts referred to in this Section 3.2. 
  

	4.	CREATION OF SECURITY INTEREST. 

 4.1 Grant of Security Interest. Borrower grants and pledges to Bank a continuing security interest in the Collateral, now existing or hereafter acquired, to secure prompt repayment of any and all
Obligations and to secure prompt performance by Borrower of each of its covenants and duties under the Loan Documents. Except as set forth in the Schedule, such security interest constitutes a valid, first priority security interest in the presently
existing Collateral, and will constitute a valid, first priority security interest in later-acquired Collateral. Notwithstanding any termination of this Agreement, Bank’s Lien on the Collateral shall remain in effect for so long as any
Obligations are outstanding. 
 4.2 Perfection of Security Interest. Borrower authorizes Bank to file at any time
financing statements, continuation statements, and amendments thereto that (i) either specifically describe the Collateral or describe the Collateral as all assets of Borrower of the kind pledged hereunder, and (ii) contain any other
information required by the Code for the sufficiency of filing office acceptance of any financing statement, continuation statement, or amendment, including whether Borrower is an organization, the type of organization and any organizational
identification number issued to Borrower, if applicable. Any such financing statements may be filed by Bank at any time in any jurisdiction whether or not Revised Article 9 of the Code is then in effect in that jurisdiction. Borrower shall from time
to time endorse and deliver to Bank, at the request of Bank, all Negotiable Collateral and other documents that Bank may reasonably request, in form satisfactory to Bank, to perfect and continue perfection of Bank’s security interests in the
Collateral and in order to fully consummate all of the transactions contemplated under the Loan Documents. Borrower shall have possession of the Collateral, except where expressly otherwise 

  
 5 

 
provided in this Agreement or where Bank chooses to perfect its security interest by possession in addition to the filing of a financing statement. Where Collateral is in possession of a third
party, Borrower shall take such steps as Bank reasonably requests for Bank (i) to obtain a landlord subordination agreement, collateral access agreement or bailment waiver, executed by the landlord, warehouseman or bailee of such location, as
applicable, together with a copy of the lease, warehouse or bailment agreement for each such location, and (ii) to obtain “control” of any Collateral consisting of investment property, deposit accounts, letter-of-credit rights or
electronic chattel paper (as such items and the term “control” are defined in Revised Article 9 of the Code) by causing the securities intermediary or depositary institution or issuing bank to execute a control agreement in form and
substance satisfactory to Bank. Borrower will not create any chattel paper without placing a legend on the chattel paper acceptable to Bank indicating that Bank has a security interest in the chattel paper. Borrower from time to time may deposit
with Bank specific cash collateral to secure specific Obligations; Borrower authorizes Bank to hold such specific balances in pledge and to decline to honor any drafts thereon or any request by Borrower or any other Person to pay or otherwise
transfer any part of such balances for so long as the specific Obligations are outstanding. 
 4.3 Right to Inspect. Bank
(through any of its officers, employees, or agents) shall have the right, upon reasonable prior notice, from time to time during Borrower’s usual business hours but (after the initial Collateral audit) no more than twice a year (unless an Event
of Default has occurred and is continuing), to inspect Borrower’s Books and to make copies thereof and to check, test, and appraise the Collateral in order to verify Borrower’s financial condition or the amount, condition of, or any other
matter relating to, the Collateral. 
  

	5.	REPRESENTATIONS AND WARRANTIES. 

 Borrower represents and warrants as follows: 
 5.1 Due Organization and
Qualification. Borrower and each Subsidiary of Borrower duly existing under the laws of the state in which it is incorporated or organized, as applicable, and qualified and licensed to do business in any state in which the conduct of its
business or its ownership of property requires that it be so qualified, except where the failure to do so would not reasonably be expected to cause a Material Adverse Effect. 
 5.2 Due Authorization; No Conflict. The execution, delivery, and performance of the Loan Documents are within Borrower’s powers, have been duly authorized, and are not in conflict with nor
constitute a breach of any provision contained in Borrower’s organizational documents, nor will they constitute an event of default under any material agreement by which Borrower is bound. Borrower is not in default under any agreement by which
it is bound, except to the extent such default would not reasonably be expected to cause a Material Adverse Effect. 
 5.3
Collateral. Borrower has rights in or the power to transfer the Collateral, and its title to the Collateral is free and clear of Liens, adverse claims, and restrictions on transfer or pledge except for Permitted Liens. All Collateral is
located solely in the Collateral States. The Eligible Accounts are bona fide existing obligations. The property or services giving rise to such Eligible Accounts has been delivered or rendered to the account debtor or its agent for immediate
shipment to and unconditional acceptance by the account debtor. Borrower has not received notice of actual or imminent Insolvency Proceeding of any account debtor whose accounts are included in any Borrowing Base Certificate as an Eligible Account.
No licenses or agreements giving rise to such Eligible Accounts is with any Prohibited Territory or with any Person organized under or doing business in a Prohibited Territory. All Inventory is in all material respects of good and merchantable
quality, free from all material defects, except for Inventory for which adequate reserves have been made. Except as set forth in the Schedule, none of the Collateral, which constitutes a deposit account or a securities account, is maintained or
invested with a Person other than Bank. 
 5.4 Intellectual Property Collateral. Borrower is the sole owner of the
Intellectual Property Collateral, except for non-exclusive licenses granted by Borrower to its customers in the ordinary course of business. To the best of Borrower’s knowledge, each of the Copyrights, Trademarks and Patents is valid and
enforceable, and no part of the Intellectual Property Collateral has been judged invalid or unenforceable, in whole or in part, and no claim has been made to Borrower that any part of the Intellectual Property Collateral violates the rights of any
third party except to the extent such claim could not reasonably be expected to cause a Material Adverse Effect. Except as set forth in the Schedule, Borrower’s rights as a licensee of intellectual property do not give rise to more than 5% of
its gross revenue in any given month, including without limitation revenue derived from the sale, licensing, rendering or disposition of any product or service. 

  
 6 

 5.5 Name; Location of Chief Executive Office. Except as disclosed in the Schedule, or
as shall have been disclosed in writing to Bank, Borrower has not done business under any name other than that specified on the signature page hereof, and its exact legal name is as set forth in the first paragraph of this Agreement. The chief
executive office of Borrower is located in the Chief Executive Office State at the address indicated in Section 10 hereof or as shall have been disclosed in writing to Bank. 

5.6 Actions, Suits, Litigation, or Proceedings. Except as set forth in the Schedule, there are no actions, suits, litigation or
proceedings, at law or in equity, pending by or against Borrower or any Subsidiary of Borrower before any court, administrative agency, or arbitrator in which a likely adverse decision could reasonably be expected to have a Material Adverse Effect.

 5.7 No Material Adverse Change in Financial Statements. All consolidated and consolidating financial statements
related to Borrower and any Subsidiary of Borrower that are delivered by Borrower to Bank fairly present in all material respects Borrower’s consolidated and consolidating financial condition as of the date thereof and Borrower’s
consolidated and consolidating results of operations for the period then ended. There has not been a material adverse change in the consolidated or in the consolidating financial condition of Borrower since the date of the most recent of such
financial statements submitted to Bank. 
 5.8 Solvency, Payment of Debts. Borrower is able to pay its debts (including
trade debts) as they mature; the fair saleable value of Borrower’s assets (including goodwill minus disposition costs) exceeds the fair value of its liabilities; and Borrower is not left with unreasonably small capital after the transactions
contemplated by this Agreement. 
 5.9 Compliance with Laws and Regulations. Borrower and each of its Subsidiaries has
met the minimum funding requirements of ERISA with respect to any employee benefit plans subject to ERISA. No event has occurred resulting from Borrower’s failure to comply with ERISA that is reasonably likely to result in Borrower’s
incurring any liability that could reasonably be expected to have a Material Adverse Effect. Borrower is not an “investment company” or a company “controlled” by an “investment company” within the meaning of the
Investment Company Act of 1940. Borrower is not engaged principally, or as one of the important activities, in the business of extending credit for the purpose of purchasing or carrying margin stock (within the meaning of Regulations T and U of the
Board of Governors of the Federal Reserve System). Borrower has complied in all material respects with all the provisions of the Federal Fair Labor Standards Act. Borrower is in compliance with all environmental laws, regulations and ordinances
except where the failure to comply is not reasonably likely to have a Material Adverse Effect. Borrower has not violated any statutes, laws, ordinances or rules applicable to it, the violation of which could reasonably be expected to have a Material
Adverse Effect. Borrower and each of its Subsidiaries has filed or caused to be filed all tax returns required to be filed, and has paid, or have made adequate provision for the payment of, all taxes reflected therein except those being contested in
good faith with adequate reserves under GAAP or where the failure to file such returns or pay such taxes could not reasonably be expected to have a Material Adverse Effect. 
 5.10 Subsidiaries. Borrower does not own any stock, partnership interest or other equity securities of any Person, except for Permitted Investments and as set forth on the Schedule. 

5.11 Government Consents. Borrower and each of its Subsidiaries has obtained all consents, approvals and authorizations of, made
all declarations or filings with, and given all notices to, all governmental authorities that are necessary for the continued operation of Borrower’s business as currently conducted, except where the failure to do so would not reasonably be
expected to cause a Material Adverse Effect. 
 5.12 Inbound Licenses. Except as disclosed on the Schedule, Borrower is
not a party to, nor is it bound by, any material inbound license or other similar agreement, (i) the failure, breach, or termination of which could reasonably be expected to cause a Material Adverse Effect, or (ii) that prohibits or
otherwise restricts Borrower from granting a security interest in Borrower’s interest in such license or similar agreement or any other property. 

  
 7 

 5.13 Full Disclosure. No representation, warranty or other statement made by Borrower
in any certificate or written statement furnished to Bank taken together with all such certificates and written statements furnished to Bank contains any untrue statement of a material fact or omits to state a material fact necessary in order to
make the statements contained in such certificates or statements not misleading, it being recognized by Bank that the projections and forecasts provided by Borrower in good faith and based upon reasonable assumptions are not to be viewed as facts
and that actual results during the period or periods covered by any such projections and forecasts may differ from the projected or forecasted results. 
  

	6.	AFFIRMATIVE COVENANTS. 

Borrower covenants that, until payment in full of all outstanding Obligations, and for so long as Bank may have any commitment to make a
Credit Extension hereunder, Borrower shall do all of the following: 
 6.1 Good Standing and Government Compliance.
Borrower shall maintain its, and each of its Subsidiaries’ limited liability company or corporate, as applicable, existence and good standing in its respective state or jurisdiction of organization or incorporation, as applicable, shall
maintain qualification and good standing in each other jurisdiction in which the failure to so qualify would reasonably be expected to have a Material Adverse Effect, and shall furnish to Bank the organizational identification number issued to
Borrower by the authorities of the state in which Borrower is organized, if applicable. Borrower shall meet, and shall cause each of its Subsidiaries to meet, the minimum funding requirements of ERISA with respect to any employee benefit plans
subject to ERISA. Borrower shall comply in all material respects with all applicable Environmental Laws, and maintain all material permits, licenses and approvals required thereunder where the failure to do so would reasonably be expected to have a
Material Adverse Effect. Borrower shall comply, and shall cause each of its Subsidiaries to comply, with all statutes, laws, ordinances and government rules and regulations to which it is subject, and shall maintain, and shall cause each of its
Subsidiaries to maintain, in force all licenses, approvals and agreements, the loss of which or failure to comply with which would reasonably be expected to have a Material Adverse Effect. 

6.2 Financial Statements, Reports, Certificates. Borrower shall deliver to Bank: (i) as soon as available, but in any event
within thirty (30) days after the end of each calendar month, a company prepared consolidated and consolidating balance sheet and income statement covering Borrower’s and its Subsidiaries’ operations during such period, prepared in
accordance with GAAP, and in a form reasonably acceptable to Bank and certified by a Responsible Officer; (ii) as soon as available, but in any event within ninety (90) days after the end of Borrower’s fiscal year, audited
consolidated and consolidating financial statements of Borrower prepared in accordance with GAAP, consistently applied, together with an opinion which is unqualified (including no going concern comment or qualification) or otherwise consented to in
writing by Bank on such financial statements of an independent certified public accounting firm reasonably acceptable to Bank; (iii) if applicable, copies of all statements, reports and notices sent or made available generally by Borrower to
any holders of Subordinated Debt and all reports on Forms 10-K and 10-Q timely filed with the Securities and Exchange Commission; (iv) promptly upon receipt of notice thereof, a report of any legal actions pending or threatened against Borrower
that could result in damages or costs to Borrower of Five Hundred Thousand Dollars ($500,000) or more; (v) promptly upon receipt, each management letter prepared by Borrower’s independent certified public accounting firm regarding
Borrower’s management control systems; (vi) as soon as available, but in any event not later than sixty (60) days after the beginning of each fiscal year of Borrower, Borrower’s financial and business projections and budget for
the then current year (or immediately following year, if projections are submitted prior to the fiscal year end), with evidence of approval thereof by Borrower’s board of directors; (vii) such budgets, sales projections, operating plans or
other financial information generally prepared by Borrower in the ordinary course of business as Bank may reasonably request from time to time; and (viii) within thirty (30) days of the last day of each fiscal quarter, a report signed by
Borrower, in form reasonably acceptable to Bank, listing any applications or registrations that Borrower has made or filed in respect of any Patents, Copyrights or Trademarks and the status of any outstanding applications or registrations, as well
as any material change in Borrower’s Intellectual Property Collateral, including but not limited to any subsequent ownership right of Borrower in or to any Trademark, Patent or Copyright not specified in Exhibits A, B, and
C of any Intellectual Property Security Agreement delivered to Bank by Borrower in connection with this Agreement. 

  
 8 

 (a) Within thirty (30) days after the last day of each month, Borrower shall deliver to
Bank a Borrowing Base Certificate signed by a Responsible Officer in substantially the form of Exhibit D hereto, together with aged listings by invoice date of accounts receivable and accounts payable. 

(b) Within thirty (30) days after the last day of each month, Borrower shall deliver to Bank with the monthly financial statements a
Compliance Certificate certified as of the last day of the applicable month and signed by a Responsible Officer in substantially the form of Exhibit E hereto. 
 (c) Immediately upon becoming aware of the occurrence or existence of an Event of Default hereunder, a written statement of a Responsible Officer setting forth details of the Event of Default, and the
action which Borrower has taken or proposes to take with respect thereto. 
 (d) Bank shall have a right from time to time
hereafter to audit Borrower’s Accounts and appraise Collateral at Borrower’s expense, provided that (after the initial audit) such audits will be conducted no more often than every six (6) months unless an Event of Default has
occurred and is continuing. 
 Borrower may deliver to Bank on an electronic basis any certificates, reports or information
required pursuant to this Section 6.2, and Bank shall be entitled to rely on the information contained in the electronic files, provided that Bank in good faith believes that the files were delivered by a Responsible Officer. If Borrower
delivers this information electronically, it shall also deliver to Bank by U.S. Mail, reputable overnight courier service, hand delivery, facsimile or .pdf file within five (5) Business Days of submission of the unsigned electronic copy the
certification of monthly financial statements, the intellectual property report, the Borrowing Base Certificate and the Compliance Certificate, each bearing the physical signature of the Responsible Officer. 

6.3 Investor Debt Repayment. Borrower shall pay in full all outstanding indebtedness owing by it to Oak Hill Capital Partners,
L.P., Oak Hill Capital Management Partners, L.P., and FW Investors V, L.P. within three (3) days after the Closing Date. 

6.4 Taxes. Borrower shall make, and cause each of its Subsidiaries to make, due and timely payment or deposit of all material
federal, state, and local taxes, assessments, or contributions required of it by law, including, but not limited to, those laws concerning income taxes, F.I.C.A., F.U.T.A. and state disability, and will execute and deliver to Bank, on demand, proof
satisfactory to Bank indicating that Borrower and each of its Subsidiaries has made such payments or deposits and any appropriate certificates attesting to the payment or deposit thereof; provided that Borrower or a Subsidiary of Borrower need not
make any payment if the amount or validity of such payment is contested in good faith by appropriate proceedings and is reserved against (to the extent required by GAAP) by Borrower or its Subsidiary, as applicable. 

6.5 Insurance. 
 (a) Borrower, at its expense, shall keep the Collateral insured against loss or damage by fire, theft, explosion, sprinklers, and all other hazards and risks, and in such amounts, as ordinarily insured
against by other owners in similar businesses conducted in the locations where Borrower’s business is conducted on the date hereof. Borrower shall also maintain liability and other insurance in amounts and of a type that are customary to
businesses similar to Borrower’s. 
 (b) All such policies of insurance shall be in such form, with such companies, and in
such amounts as reasonably satisfactory to Bank. All policies of property insurance shall contain a lender’s loss payable endorsement, in a form satisfactory to Bank, showing Bank as an additional loss payee, and all liability insurance
policies shall show Bank as an additional insured and specify that the insurer must give at least twenty (20) days notice to Bank before canceling its policy for any reason. Upon Bank’s request, Borrower shall deliver to Bank certified
copies of the policies of insurance and evidence of all premium payments. If no Event of Default has occurred and is continuing, proceeds payable under any casualty policy will, at Borrower’s option, be payable to Borrower to replace the
property subject to the claim, provided that any such replacement property shall be deemed Collateral in which Bank has been granted a first priority security interest. If an Event of Default has occurred and is continuing, all proceeds payable
under any such policy shall, at Bank’s option, be payable to Bank to be applied on account of the Obligations. 

  
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 6.6 Accounts. Within sixty (60) days after the Closing Date, Borrower shall
maintain all its depository, operating and investment accounts with Bank. Notwithstanding the foregoing, Borrower shall be permitted to maintain (a) its investment account with JPMorgan Chase, provided, that (i) the balance of such account
does not exceed Two Hundred Fifty Thousand Dollars ($250,000) at any time and (ii) if at any time, the balance of such account exceeds One Hundred Thousand Dollars ($100,000), such account shall be governed by a fully executed control agreement
reasonably acceptable to Bank and (b) its account with Bridge Bank, provided, that (i) the balance of such account does not exceed One Hundred Thousand Dollars ($100,000) at any time and (ii) such account is closed by
December 27, 2012 and the balance transferred to Borrower’s account at Comerica upon such closure. 
 6.7 Financial
Covenants. Borrower shall at all times maintain the following financial ratios and covenants: 
 (a) Minimum Cash. A
balance of Cash at Bank of not less than $1,000,000. Borrower authorizes Bank to decline to honor any drafts upon Borrower’s accounts with Bank or any requests by Borrower or any other Person to pay or otherwise transfer any part of funds held
in such accounts if (i) the aggregate balance of such accounts is less than the minimum cash requirement in effect under this Section 6.7(a) at such time, or (ii) honoring such drafts or requests would cause the aggregate balance of
such accounts to be, less than the minimum cash requirement in effect under this Section 6.7(a) at such time. 
 (b)
Bank Debt Liquidity Coverage. A ratio of Liquidity to all Indebtedness to Bank of at least 1.50 to 1.00. 
 6.8
Registration of Intellectual Property Rights. 
 (a) Borrower shall register or cause to be registered on an expedited
basis (to the extent not already registered) with the United States Patent and Trademark Office or the United States Copyright Office, as the case may be, those registrable intellectual property rights now owned or hereafter developed or acquired by
Borrower, to the extent that Borrower, in its reasonable business judgment, deems it appropriate to so protect such intellectual property rights. 
 (b) Borrower shall (i) give Bank not less than thirty (30) days prior written notice of the filing of any applications or registrations with the United States Copyright Office, including the
title of such intellectual property rights to be registered, as such title will appear on such applications or registrations, and the date such applications or registrations will be filed; (ii) prior to the filing of any such applications or
registrations, execute such documents as Bank may reasonably request for Bank to maintain its perfection in such intellectual property rights to be registered by Borrower; (iii) upon the request of Bank, either deliver to Bank or file such
documents simultaneously with the filing of any such applications or registrations; (iv) upon filing any such applications or registrations, promptly provide Bank with a copy of such applications or registrations together with any exhibits,
evidence of the filing of any documents requested by Bank to be filed for Bank to maintain the perfection and priority of its security interest in such intellectual property rights, and the date of such filing. 

(c) Borrower shall execute and deliver such additional instruments and documents from time to time as Bank shall reasonably request to
perfect and maintain the perfection and priority of Bank’s security interest in the Intellectual Property Collateral. 

(d) Borrower shall use commercially reasonably efforts to (i) protect, defend and maintain the validity and enforceability of the
material Trademarks, Patents, Copyrights, and trade secrets, and (ii) not allow any material Trademarks, Patents or Copyrights to be abandoned, forfeited or dedicated to the public without the written consent of Bank, which shall not be
unreasonably withheld. 

  
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 (e) Bank may audit Borrower’s Intellectual Property Collateral to confirm compliance
with this Section 6.8, provided such audit may not occur more often than twice per year, unless an Event of Default has occurred and is continuing. Bank shall have the right, but not the obligation, to take, at Borrower’s sole expense, any
actions that Borrower is required under this Section 6.8 to take but which Borrower fails to take, after fifteen (15) days’ notice to Borrower. Borrower shall reimburse and indemnify Bank for all reasonable costs and reasonable
expenses incurred in the reasonable exercise of its rights under this Section 6.8. 
 6.9 Consent of Inbound
Licensors. Prior to entering into or becoming bound by any inbound license or agreement (other than over-the-counter software that is commercially available to the public), the failure, breach, or termination of which could reasonably be
expected to cause a Material Adverse Effect, Borrower shall: (i) provide written notice to Bank of the material terms of such license or agreement with a description of its likely impact on Borrower’s business or financial condition; and
(ii) in good faith take such actions as Bank may reasonably request to obtain the consent of, or waiver by, any person whose consent or waiver is necessary for (A) Borrower’s interest in such licenses or contract rights to be deemed
Collateral and for Bank to have a security interest in it that might otherwise be restricted by the terms of the applicable license or agreement, whether now existing or entered into in the future, and (B) Bank to have the ability in the event
of a liquidation of any Collateral to dispose of such Collateral in accordance with Bank’s rights and remedies under this Agreement and the other Loan Documents, provided, however, that the failure to obtain any such consent or waiver shall not
constitute a default under this Agreement. 
 6.10 Further Assurances. At any time and from time to time Borrower shall
execute and deliver such further instruments and take such further action as may reasonably be requested by Bank to effect the purposes of this Agreement. 
  

	7.	NEGATIVE COVENANTS. 

Borrower covenants and agrees that, so long as any credit hereunder shall be available and until the outstanding Obligations are paid in
full or for so long as Bank may have any commitment to make any Credit Extensions, Borrower will not do any of the following without Bank’s prior written consent: 
 7.1 Dispositions. Convey, sell, lease, license, transfer or otherwise dispose of (collectively, to “Transfer”), or permit any of its Subsidiaries to Transfer, all or any part of its
business or property, or subject to Section 6.6 of the Agreement, move cash balances on deposit with Bank to accounts opened at another financial institution, other than Permitted Transfers. 

7.2 Change in Name, Location, Executive Office, or Executive Management; Change in Business; Change in Fiscal Year; Change in
Control. Change its name or Borrower State or relocate its chief executive office without thirty (30) days prior written notification to Bank; replace its chief executive officer or chief financial officer without thirty (30) days
prior written notification to Bank; engage in any business, or permit any of its Subsidiaries to engage in any business, other than or reasonably related or incidental to the businesses currently engaged in by Borrower; change its fiscal year end;
or have a Change in Control. 
 7.3 Mergers or Acquisitions. Merge or consolidate, or permit any of its Subsidiaries to
merge or consolidate, with or into any other business organization (other than mergers or consolidations of a Subsidiary into another Subsidiary or into Borrower), or acquire, or permit any of its Subsidiaries to acquire, all or substantially all of
the capital stock or property of another Person, or enter into any agreement to do any of the same, except where (i) such transactions do not in the aggregate exceed Two Hundred Fifty Thousand Dollars ($250,000) during any fiscal year,
(ii) no Event of Default has occurred, is continuing or would exist after giving effect to such transactions, (iii) such transactions do not result in a Change in Control, and (iv) Borrower is the surviving entity. 

7.4 Indebtedness. Create, incur, assume, guarantee or be or remain liable with respect to any Indebtedness, other than Permitted
Indebtedness, or prepay any Subordinated Indebtedness, except to the extent permitted under the terms of a subordination agreement executed by Bank, or take any actions which impose on Borrower an obligation to prepay any Subordinated Indebtedness.
Borrower acknowledges and agrees that it shall not prepay any Indebtedness (except Indebtedness to Bank) after the occurrence and during the continuance of an Event of Default. 

  
 11 

 7.5 Encumbrances. Create, incur, assume or allow any Lien with respect to any of its
property, or assign or otherwise convey any right to receive income, including the sale of any Accounts, or permit any of its Subsidiaries so to do, except for Permitted Liens, or covenant to any other Person that Borrower in the future will refrain
from creating, incurring, assuming or allowing any Lien with respect to any of Borrower’s property. 
 7.6
Distributions. Pay any dividends or make any other distribution or payment on account of or in redemption, retirement or purchase of any capital stock, except that Borrower may (i) repurchase the stock of former employees pursuant to
stock repurchase agreements in an aggregate amount not to exceed Two Hundred Fifty Thousand Dollars ($250,000.00) during any fiscal year of Borrower as long as an Event of Default does not exist prior to such repurchase or would not exist after
giving effect to such repurchase, (ii) repurchase the stock of former employees pursuant to stock repurchase agreements by the cancellation of indebtedness owed by such former employees to Borrower regardless of whether an Event of Default
exists, (iii) repurchase up to 678,449 shares of Borrower’s common stock pursuant to the share repurchase program announced by Borrower on September 14, 2009, and (iv) pay de minimus amounts of cash in lieu of fractional shares
upon conversion of convertible securities or upon any stock split or consolidation, provided that such amounts under this clause (iv) do not exceed $10,000 in the aggregate during any fiscal year of Borrower. 

7.7 Investments. Directly or indirectly acquire or own, or make any Investment in or to any Person, or permit any of its
Subsidiaries so to do, other than Permitted Investments, or maintain any deposit accounts or securities accounts with a Person other than Bank or permit any of its Subsidiaries to do so unless such Person has entered into a control agreement with
Bank, in form and substance satisfactory to Bank, or suffer or permit any of its Subsidiaries to be a party to, or be bound by, an agreement that restricts such Subsidiary of Borrower from paying dividends or otherwise distributing property to
Borrower. Further, Borrower shall not enter into any license or agreement with any Prohibited Territory or with any Person organized under or doing business in a Prohibited Territory. 

7.8 Transactions with Affiliates. Directly or indirectly enter into or permit to exist any material transaction with any Affiliate
of Borrower except for transactions that are in the ordinary course of Borrower’s business, upon fair and reasonable terms that are no less favorable to Borrower than would be obtained in an arm’s length transaction with a non-affiliated
Person. 
 7.9 Subordinated Debt. Make any payment in respect of any Subordinated Debt, or permit any of its Subsidiaries
to make any such payment, except in compliance with the terms of such Subordinated Debt and the terms of the subordination agreement relating to such Subordinated Debt, or amend any provision of any document evidencing such Subordinated Debt, except
in compliance with the terms of the subordination agreement relating to such Subordinated Debt, or amend any provision affecting Bank’s rights contained in any documentation relating to the Subordinated Debt. 

7.10 Inventory and Equipment. Store the Inventory or the Equipment with a bailee, warehouseman, or similar third party unless the
third party has been notified of Bank’s security interest and either (a) with respect to a location where there is Collateral with an aggregate book value in excess of $250,000, Borrower obtains a landlord subordination agreement,
collateral access agreement or bailment waiver, in form and detail acceptable to Bank, executed by the landlord, warehouseman or bailee of such location, as applicable, together with a copy of the lease, warehouse or bailment agreement for each such
location, as applicable; provided, however, that the aggregate book value of all Collateral in the possession of a third party not subject to any such agreement or waiver shall not exceed $500,000 at any time, or (b) Bank is in possession of
the warehouse receipt, where negotiable, covering such Inventory or Equipment. Except for Inventory sold in the ordinary course of business and except for such other locations as Bank may approve in writing and Equipment or Inventory which by its
very nature is intended to be used at locations other than Borrower’s place of business (such as laptop computers, marketing materials, cell phones, servers at “server farms”, co-location equipment and the like), Borrower shall keep
the Inventory and Equipment only at the location set forth in Section 10 and such other locations of which Borrower gives Bank prior written notice and as to which Bank files a financing statement where needed to perfect its security interest.

 7.11 No Investment Company; Margin Regulation. Become or be controlled by an “investment company,” within
the meaning of the Investment Company Act of 1940, or become principally engaged in, or undertake as one of its important activities, the business of extending credit for the purpose of purchasing or carrying margin stock, or use the proceeds of any
Credit Extension for such purpose. 

  
 12 

	8.	EVENTS OF DEFAULT. 

 Any
one or more of the following events shall constitute an Event of Default under this Agreement: 
 8.1 Payment Default. If
Borrower fails to pay any of the Obligations when due; 
 8.2 Covenant Default. 

(a) If Borrower fails to perform any obligation under Article 6 or violates any of the covenants contained in Article 7 of this
Agreement; or 
 (b) If Borrower fails or neglects to perform or observe any other material term, provision, condition, covenant
contained in this Agreement, in any of the Loan Documents, or in any other present or future agreement between Borrower and Bank and as to any default under such other term, provision, condition or covenant that can be cured, has failed to cure such
default within ten (10) days after Borrower receives notice thereof or any officer of Borrower becomes aware thereof; provided, however, that if the default cannot by its nature be cured within the ten (10) day period or cannot after
diligent attempts by Borrower be cured within such ten (10) day period, and such default is likely to be cured within a reasonable time, then Borrower shall have an additional reasonable period (which shall not in any case exceed thirty
(30) days) to attempt to cure such default, so long as Borrower continues to diligently attempt to cure such default, and within such reasonable time period the failure to have cured such default shall not be deemed an Event of Default but no
Credit Extensions will be made; 
 8.3 Material Adverse Change. If there occurs any circumstance or circumstances that
could reasonably be expected to have a Material Adverse Effect; 
 8.4 Defective Perfection. If Bank shall receive at any
time following the Closing Date an SOS Report indicating that except for Permitted Liens, Bank’s security interest in the Collateral is not prior to all other security interests or Liens of record reflected in the report; 

8.5 Attachment. If any material portion of Borrower’s or any of its Subsidiaries’ assets are attached, seized, subjected
to a writ or distress warrant, or levied upon, or comes into the possession of any trustee, receiver or person acting in a similar capacity and such attachment, seizure, writ or distress warrant or levy has not been removed, discharged or rescinded
within five (5) days, or if Borrower or any of it Subsidiaries is enjoined, restrained, or in any way prevented by court order from continuing to conduct all or any material part of its business affairs, or if a judgment or other claim becomes
a lien or encumbrance upon any material portion of Borrower’s or any of its Subsidiaries’ assets, or if a notice of lien, levy, or assessment is filed of record with respect to any of Borrower’s or any of its Subsidiaries’ assets
by the United States Government, or any department, agency, or instrumentality thereof, or by any state, county, municipal, or governmental agency, and the same is not paid within five (5) days after Borrower or Subsidiary of Borrower, as
applicable, receives notice thereof, provided that none of the foregoing shall constitute an Event of Default where such action or event is stayed or an adequate bond has been posted pending a good faith contest by Borrower or a Subsidiary of
Borrower, as applicable (provided that no Credit Extensions will be made during such cure period); 
 8.6 Insolvency. If
Borrower or any Subsidiary of Borrower becomes Insolvent, or if an Insolvency Proceeding is commenced by Borrower or any Subsidiary of Borrower, or if an Insolvency Proceeding is commenced against Borrower or any Subsidiary of Borrower and is not
dismissed or stayed within 30 days (provided that no Credit Extensions will be made prior to the dismissal of such Insolvency Proceeding); 
 8.7 Other Agreements. If there is a default or other failure to perform in any agreement to which Borrower or any Subsidiary of Borrower is a party with a third party or parties resulting in a
right by such third party or parties, whether or not exercised, to accelerate the maturity of any Indebtedness in an amount in excess of Two Hundred Fifty Thousand Dollars ($250,000) or that would reasonably be expected to have a Material Adverse
Effect; 

  
 13 

 8.8 Subordinated Debt. If Borrower or any of its Subsidiaries makes any payment on
account of Subordinated Debt, except to the extent such payment is allowed under the terms of the subordination agreement entered into with Bank in connection with such Subordinated Debt; 

8.9 Judgments; Settlements. If a judgment or judgments for the payment of money in an amount, individually or in the aggregate, of
at least One Million Dollars ($1,000,000) shall be rendered against Borrower and shall remain unsatisfied and unstayed for a period of ten (10) days (provided that no Credit Extensions will be made prior to the satisfaction or stay of the
judgment); or if a settlement or settlements is agreed upon for an amount individually or in the aggregate of at least One Million Dollars ($1,000,000). 
 8.10 Misrepresentations. If any material misrepresentation or material misstatement exists now or hereafter in any warranty or representation set forth herein or in any certificate delivered to
Bank by Borrower pursuant to this Agreement or to induce Bank to enter into this Agreement or any other Loan Document. 
 8.11
Conversion of Subordinated Notes. If the entire remaining balance of the Subordinated Notes are not converted to the equity securities of Borrower on or before December 31, 2011. 

 

	9.	BANK’S RIGHTS AND REMEDIES. 

 9.1 Rights and Remedies. Upon the occurrence and during the continuance of an Event of Default, Bank may, at its election, without notice of its election and without demand, do any one or more of
the following, all of which are authorized by Borrower: 
 (a) Declare all Obligations, whether evidenced by this Agreement, by
any of the other Loan Documents, or otherwise, immediately due and payable (provided that upon the occurrence of an Event of Default described in Section 8.6 (insolvency), all Obligations shall become immediately due and payable without any
action by Bank); 
 (b) Demand that Borrower (i) deposit cash with Bank in an amount equal to the amount of any Letters of
Credit remaining undrawn, outstanding Credit Card Services or outstanding Foreign Exchange Contracts, as collateral security for the repayment of any future drawings under such Letters of Credit, outstanding Credit Card Services or outstanding
Foreign Exchange Contracts, and (ii) pay in advance all Letter of Credit fees scheduled to be paid or payable over the remaining term of the Letters of Credit, Credit Card Services fees or Foreign Exchange Contracts fees, and Borrower shall
promptly deposit and pay such amounts; 
 (c) Cease advancing money or extending credit to or for the benefit of Borrower under
this Agreement or under any other agreement between Borrower and Bank; 
 (d) Settle or adjust disputes and claims directly with
account debtors for amounts, upon terms and in whatever order that Bank reasonably considers advisable; 
 (e) Make such
payments and do such acts as Bank considers necessary or reasonable to protect its security interest in the Collateral. Borrower agrees to assemble the Collateral if Bank so requires, and to make the Collateral available to Bank as Bank may
designate. Borrower authorizes Bank to enter the premises where the Collateral is located, to take and maintain possession of the Collateral, or any part of it, and to pay, purchase, contest, or compromise any encumbrance, charge, or lien which in
Bank’s determination appears to be prior or superior to its security interest and to pay all expenses incurred in connection therewith. With respect to any of Borrower’s owned premises, Borrower hereby grants Bank a license to enter into
possession of such premises and to occupy the same, without charge, in order to exercise any of Bank’s rights or remedies provided herein, at law, in equity, or otherwise; 

  
 14 

 (f) Set off and apply to the Obligations any and all (i) balances and deposits of
Borrower held by Bank, and (ii) indebtedness at any time owing to or for the credit or the account of Borrower held by Bank; 
 (g) Ship, reclaim, recover, store, finish, maintain, repair, prepare for sale, advertise for sale, and sell (in the manner provided for herein) the Collateral. Bank is hereby granted a license or other
right, solely pursuant to the provisions of this Section 9.1, to use, without charge, Borrower’s labels, patents, copyrights, rights of use of any name, trade secrets, trade names, trademarks, service marks, and advertising matter, or any
property of a similar nature, as it pertains to the Collateral, in completing production of, advertising for sale, and selling any Collateral and, in connection with Bank’s exercise of its rights under this Section 9.1, Borrower’s
rights under all licenses and all franchise agreements shall inure to Bank’s benefit; 
 (h) Sell the Collateral at either
a public or private sale, or both, by way of one or more contracts or transactions, for cash or on terms, in such manner and at such places (including Borrower’s premises) as Bank determines is commercially reasonable, and apply any proceeds to
the Obligations in whatever manner or order Bank deems appropriate. Bank may sell the Collateral without giving any warranties as to the Collateral. Bank may specifically disclaim any warranties of title or the like. This procedure will not be
considered adversely to affect the commercial reasonableness of any sale of the Collateral. If Bank sells any of the Collateral upon credit, Borrower will be credited only with payments actually made by the purchaser, received by Bank, and applied
to the indebtedness of the purchaser. If the purchaser fails to pay for the Collateral, Bank may resell the Collateral and Borrower shall be credited with the proceeds of the sale; 

(i) Bank may credit bid and purchase at any public sale; 
 (j) Apply for the appointment of a receiver, trustee, liquidator or conservator of the Collateral, without notice and without regard to the adequacy of the security for the Obligations and without regard
to the solvency of Borrower, any guarantor or any other Person liable for any of the Obligations; and 
 (k) Any deficiency that
exists after disposition of the Collateral as provided above will be paid immediately by Borrower. 
 Bank may comply with any applicable state
or federal law requirements in connection with a disposition of the Collateral and compliance will not be considered adversely to affect the commercial reasonableness of any sale of the Collateral. 

9.2 Power of Attorney. Effective only upon the occurrence and during the continuance of an Event of Default, Borrower hereby
irrevocably appoints Bank (and any of Bank’s designated officers, or employees) as Borrower’s true and lawful attorney to: (a) send requests for verification of Accounts or notify account debtors of Bank’s security interest in
the Accounts; (b) endorse Borrower’s name on any checks or other forms of payment or security that may come into Bank’s possession; (c) sign Borrower’s name on any invoice or bill of lading relating to any Account, drafts
against account debtors, schedules and assignments of Accounts, verifications of Accounts, and notices to account debtors; (d) dispose of any Collateral; (e) make, settle, and adjust all claims under and decisions with respect to
Borrower’s policies of insurance; (f) settle and adjust disputes and claims respecting the accounts directly with account debtors, for amounts and upon terms which Bank determines to be reasonable; (g) enter into a short-form
intellectual property security agreement consistent with the terms of this Agreement for recording purposes only or modify, in its sole discretion, any intellectual property security agreement entered into between Borrower and Bank without first
obtaining Borrower’s approval of or signature to such modification by amending ExhibitsA, B, and C, thereof, as appropriate, to include reference to any right, title or interest in any Copyrights, Patents or Trademarks
acquired by Borrower after the execution hereof or to delete any reference to any right, title or interest in any Copyrights, Patents or Trademarks in which Borrower no longer has or claims to have any right, title or interest; and (h) file, in
its sole discretion, one or more financing or continuation statements and amendments thereto, relative to any of the Collateral without the signature of Borrower where permitted by law; provided Bank may exercise such power of attorney to sign the
name of Borrower on any of the documents described in clauses (g) and (h) above, regardless of whether an Event of Default has occurred. The appointment of Bank as Borrower’s attorney in fact, and each and every one of Bank’s
rights and powers, being coupled with an interest, is irrevocable until all of the Obligations have been fully repaid and performed and Bank’s obligation to provide advances hereunder is terminated. 

  
 15 

 9.3 Accounts Collection. At any time after the occurrence and during the continuation
of an Event of Default, Bank may notify any Person owing funds to Borrower of Bank’s security interest in such funds and verify the amount of such Account. Borrower shall collect all amounts owing to Borrower for Bank, receive in trust all
payments as Bank’s trustee, and immediately deliver such payments to Bank in their original form as received from the account debtor, with proper endorsements for deposit. 

9.4 Bank Expenses. If Borrower fails to pay any amounts or furnish any required proof of payment due to third persons or entities,
as required under the terms of this Agreement, then Bank may do any or all of the following after reasonable notice to Borrower: (a) make payment of the same or any part thereof; (b) set up such reserves under the Revolving Line as Bank
deems necessary to protect Bank from the exposure created by such failure; or (c) obtain and maintain insurance policies of the type discussed in Section 6.5 of this Agreement, and take any action with respect to such policies as Bank
deems prudent. Any amounts so paid or deposited by Bank shall constitute Bank Expenses, shall be immediately due and payable, and shall bear interest at the then applicable rate hereinabove provided, and shall be secured by the Collateral. Any
payments made by Bank shall not constitute an agreement by Bank to make similar payments in the future or a waiver by Bank of any Event of Default under this Agreement. 
 9.5 Bank’s Liability for Collateral. Bank has no obligation to clean up or otherwise prepare the Collateral for sale. All risk of loss, damage or destruction of the Collateral shall be borne
by Borrower. 
 9.6 No Obligation to Pursue Others. Bank has no obligation to attempt to satisfy the Obligations by
collecting them from any other person liable for them and Bank may release, modify or waive any collateral provided by any other Person to secure any of the Obligations, all without affecting Bank’s rights against Borrower. Borrower waives any
right it may have to require Bank to pursue any other Person for any of the Obligations. 
 9.7 Remedies Cumulative.
Bank’s rights and remedies under this Agreement, the Loan Documents, and all other agreements shall be cumulative. Bank shall have all other rights and remedies not inconsistent herewith as provided under the Code, by law, or in equity. No
exercise by Bank of one right or remedy shall be deemed an election, and no waiver by Bank of any Event of Default on Borrower’s part shall be deemed a continuing waiver. No delay by Bank shall constitute a waiver, election, or acquiescence by
it. No waiver by Bank shall be effective unless made in a written document signed on behalf of Bank and then shall be effective only in the specific instance and for the specific purpose for which it was given. Borrower expressly agrees that this
Section 9.7 may not be waived or modified by Bank by course of performance, conduct, estoppel or otherwise. 
 9.8
Demand; Protest. Except as otherwise provided in this Agreement, Borrower waives demand, protest, notice of protest, notice of default or dishonor, notice of payment and nonpayment and any other notices relating to the Obligations.

  

	10.	NOTICES. 

 Unless
otherwise provided in this Agreement, all notices or demands by any party relating to this Agreement or any other agreement entered into in connection herewith shall be in writing and (except for financial statements and other informational
documents which may be sent by first-class mail, postage prepaid) shall be personally delivered or sent by a recognized overnight delivery service, certified mail, postage prepaid, return receipt requested, or by telefacsimile to Borrower or to
Bank, as the case may be, at its addresses set forth below: 
  

			
	If to Borrower:	  	 eGain Communications Corporation

345 E. Middlefield Road
 Mountain View, CA
94043
 Attn:
                                

FAX: (650) 230-7600

		
	If to Bank:	  	 Comerica Bank
 M/C
7578
 39200 Six Mile Rd.
 Livonia, MI
48152
 Attn: National Documentation Services

  
 16 

			
		
	with a copy to:	  	 Comerica Bank
 226 Airport
Parkway, Suite 100
 San Jose, California 95110
 Attn: Jeff Lee
 FAX: (408) 451-8568

 The parties hereto may change the address at which they are to receive notices hereunder, by notice in
writing in the foregoing manner given to the other. 
  

	11.	CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER. 

 This Agreement shall be governed by, and construed in accordance with, the internal laws of the State of California, without regard to principles of conflicts of law. Each of Borrower and Bank hereby
submits to the exclusive jurisdiction of the State and Federal courts located in the State of California. THE UNDERSIGNED ACKNOWLEDGE THAT THE RIGHT TO TRIAL BY JURY IS A CONSTITUTIONAL ONE, BUT THAT IT MAY BE WAIVED UNDER CERTAIN CIRCUMSTANCES. TO
THE EXTENT PERMITTED BY LAW, EACH PARTY, AFTER CONSULTING (OR HAVING HAD THE OPPORTUNITY TO CONSULT) WITH COUNSEL OF ITS CHOICE, KNOWINGLY AND VOLUNTARILY, AND FOR THE MUTUAL BENEFIT OF ALL PARTIES, WAIVES ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF
LITIGATION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY OTHER DOCUMENT, INSTRUMENT OR AGREEMENT BETWEEN THE UNDERSIGNED PARTIES. 
  

	12.	REFERENCE PROVISION. 

12.1 In the event the Jury Trial Waiver set forth above is not enforceable, the parties elect to proceed under this Judicial Reference
Provision. 
 12.2 With the exception of the items specified in Section 12.3, below, any controversy, dispute or claim
(each, a “Claim”) between the parties arising out of or relating to this Agreement or any other document, instrument or agreement between the undersigned parties (collectively in this Section, the “Loan Documents”), will be
resolved by a reference proceeding in California in accordance with the provisions of Sections 638 et seq. of the California Code of Civil Procedure (“CCP”), or their successor sections, which shall constitute the exclusive remedy for the
resolution of any Claim, including whether the Claim is subject to the reference proceeding. Except as otherwise provided in the Loan Documents, venue for the reference proceeding will be in the Superior Court in the County where the real property
involved in the action, if any, is located or in a County where venue is otherwise appropriate under applicable law (the “Court”). 
 12.3 The matters that shall not be subject to a reference are the following: (i) non-judicial foreclosure of any security interests in real or personal property, (ii) exercise of self-help
remedies (including, without limitation, set-off), (iii) appointment of a receiver and (iv) temporary, provisional or ancillary remedies (including, without limitation, writs of attachment, writs of possession, temporary restraining orders
or preliminary injunctions). This Agreement does not limit the right of any party to exercise or oppose any of the rights and remedies described in clauses (i) and (ii) or to seek or oppose from a court of competent jurisdiction any of the
items described in clauses (iii) and (iv). The exercise of, or opposition to, any of those items does not waive the right of any party to a reference pursuant to this Agreement. 

12.4 The referee shall be a retired Judge or Justice selected by mutual written agreement of the parties. If the parties do not agree
within ten (10) days of a written request to do so by any party, then, upon request of any party, the referee shall be selected by the Presiding Judge of the Court (or his or her representative). A request for appointment of a referee may be
heard on an ex parte or expedited basis, and the parties agree that irreparable harm would result if ex parte relief is not granted. 

  
 17 

 12.5 The parties agree that time is of the essence in conducting the reference proceedings.
Accordingly, the referee shall be requested, subject to change in the time periods specified herein for good cause shown, to (i) set the matter for a status and trial-setting conference within fifteen (15) days after the date of selection
of the referee, (ii) if practicable, try all issues of law or fact within one hundred twenty (120) days after the date of the conference and (iii) report a statement of decision within twenty (20) days after the matter has been
submitted for decision. 
 12.6 The referee will have power to expand or limit the amount and duration of discovery. The referee
may set or extend discovery deadlines or cutoffs for good cause, including a party’s failure to provide requested discovery for any reason whatsoever. Unless otherwise ordered based upon good cause shown, no party shall be entitled to
“priority” in conducting discovery, depositions may be taken by either party upon seven (7) days written notice, and all other discovery shall be responded to within fifteen (15) days after service. All disputes relating to
discovery which cannot be resolved by the parties shall be submitted to the referee whose decision shall be final and binding. 

12.7 Except as expressly set forth in this Agreement, the referee shall determine the manner in which the reference proceeding is
conducted including the time and place of hearings, the order of presentation of evidence, and all other questions that arise with respect to the course of the reference proceeding. All proceedings and hearings conducted before the referee, except
for trial, shall be conducted without a court reporter, except that when any party so requests, a court reporter will be used at any hearing conducted before the referee, and the referee will be provided a courtesy copy of the transcript. The party
making such a request shall have the obligation to arrange for and pay the court reporter. Subject to the referee’s power to award costs to the prevailing party, the parties will equally share the cost of the referee and the court reporter at
trial. 
 12.8 The referee shall be required to determine all issues in accordance with existing case law and the statutory laws
of the State of California. The rules of evidence applicable to proceedings at law in the State of California will be applicable to the reference proceeding. The referee shall be empowered to enter equitable as well as legal relief, enter equitable
orders that will be binding on the parties and rule on any motion which would be authorized in a court proceeding, including without limitation motions for summary judgment or summary adjudication. The referee shall issue a decision at the close of
the reference proceeding which disposes of all claims of the parties that are the subject of the reference. Pursuant to CCP § 644, such decision shall be entered by the Court as a judgment or an order in the same manner as if the action had
been tried by the Court and any such decision will be final, binding and conclusive. The parties reserve the right to appeal from the final judgment or order or from any appealable decision or order entered by the referee. The parties reserve the
right to findings of fact, conclusions of laws, a written statement of decision, and the right to move for a new trial or a different judgment, which new trial, if granted, is also to be a reference proceeding under this provision. 

12.9 If the enabling legislation which provides for appointment of a referee is repealed (and no successor statute is enacted), any
dispute between the parties that would otherwise be determined by reference procedure will be resolved and determined by arbitration. The arbitration will be conducted by a retired judge or Justice, in accordance with the California Arbitration Act
§1280 through §1294.2 of the CCP as amended from time to time. The limitations with respect to discovery set forth above shall apply to any such arbitration proceeding. 

12.10 THE PARTIES RECOGNIZE AND AGREE THAT ALL CONTROVERSIES, DISPUTES AND CLAIMS RESOLVED UNDER THIS REFERENCE PROVISION WILL BE DECIDED
BY A REFEREE AND NOT BY A JURY. AFTER CONSULTING (OR HAVING HAD THE OPPORTUNITY TO CONSULT) WITH COUNSEL OF ITS, HIS OR HER OWN CHOICE, EACH PARTY KNOWINGLY AND VOLUNTARILY, AND FOR THE MUTUAL BENEFIT OF ALL PARTIES, AGREES THAT THIS REFERENCE
PROVISION WILL APPLY TO ANY CONTROVERSY, DISPUTE OR CLAIM BETWEEN OR AMONG THEM ARISING OUT OF OR IN ANY WAY RELATED TO, THIS AGREEMENT OR THE OTHER LOAN DOCUMENTS. 
  

	13.	GENERAL PROVISIONS. 

13.1 Successors and Assigns. This Agreement shall bind and inure to the benefit of the respective successors and permitted assigns
of each of the parties and shall bind all persons who become bound as a debtor to this Agreement; provided, however, that neither this Agreement nor any rights hereunder may be assigned by Borrower without Bank’s prior written consent, which
consent may be granted or withheld in Bank’s sole discretion. Bank shall have the right without the consent of or notice to Borrower to sell, transfer, negotiate, or grant participation in all or any part of, or any interest in, Bank’s
obligations, rights and benefits hereunder. 

  
 18 

 13.2 Indemnification. Borrower shall defend, indemnify and hold harmless Bank and its
officers, employees, and agents against: (a) all obligations, demands, claims, and liabilities claimed or asserted by any other party in connection with the transactions contemplated by this Agreement and/or the Loan Documents; and (b) all
losses or Bank Expenses in any way suffered, incurred, or paid by Bank, its officers, employees and agents as a result of or in any way arising out of, following, or consequential to transactions between Bank and Borrower whether under this
Agreement, or otherwise (including without limitation reasonable attorneys fees and expenses), except for losses caused by Bank’s gross negligence or willful misconduct. 
 13.3 Time of Essence. Time is of the essence for the performance of all obligations set forth in this Agreement. 
 13.4 Severability of Provisions. Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any
specific provision. 
 13.5 Correction of Loan Documents. Bank may correct patent errors and fill in any blanks in this

 Agreement and the other Loan Documents consistent with the agreement of the parties. 

13.6 Amendments in Writing, Integration. All amendments to or terminations of this Agreement or the other Loan Documents must be
in writing signed by the parties. All prior agreements, understandings, representations, warranties, and negotiations between the parties hereto with respect to the subject matter of this Agreement and the other Loan Documents, if any, are merged
into this Agreement and the Loan Documents. 
 13.7 Counterparts. This Agreement may be executed in any number of
counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Agreement. 

13.8 Survival. All covenants, representations and warranties made in this Agreement shall continue in full force and effect so
long as any Obligations remain outstanding or Bank has any obligation to make any Credit Extension to Borrower. The obligations of Borrower to indemnify Bank with respect to the expenses, damages, losses, costs and liabilities described in
Section 13.2 shall survive until all applicable statute of limitations periods with respect to actions that may be brought against Bank have run. 
 13.9 Confidentiality. In handling any confidential information, Bank and all employees and agents of Bank shall exercise the same degree of care that Bank exercises with respect to its own
proprietary information of the same types to maintain the confidentiality of any non-public information thereby received or received pursuant to this Agreement except that disclosure of such information may be made (i) to the subsidiaries or
Affiliates of Bank in connection with their present or prospective business relations with Borrower, (ii) to prospective transferees or purchasers of any interest in the Loans, (iii) as required by law, regulations, rule or order,
subpoena, judicial order or similar order, (iv) as may be required in connection with the examination, audit or similar investigation of Bank, (v) to Bank’s accountants, auditors and regulators, and (vi) as Bank may determine in
connection with the enforcement of any remedies hereunder. Confidential information hereunder shall not include information that either: (a) is in the public domain or in the knowledge or possession of Bank when disclosed to Bank, or becomes
part of the public domain after disclosure to Bank through no fault of Bank; or (b) is disclosed to Bank by a third party, provided Bank does not have actual knowledge that such third party is prohibited from disclosing such information.

 [signatures on following page] 

  
 19 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the date first above
written. 
  

			
	EGAIN COMMUNICATIONS CORPORATION
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	COMERICA BANK
		
	By:	 	  

	Name:	 	  

	Title:	 	  

  
 20 

 EXHIBIT A 
 DEFINITIONS 
 “Accounts” means all presently existing and hereafter arising accounts,
contract rights, payment intangibles and all other forms of obligations owing to Borrower arising out of the sale or lease of goods (including, without limitation, the licensing of software and other technology) or the rendering of services by
Borrower and any and all credit insurance, guaranties, and other security therefor, as well as all merchandise returned to or reclaimed by Borrower and Borrower’s Books relating to any of the foregoing. 

“Advance” or “Advances” means a cash advance or cash advances under the Revolving Line. 

“Affiliate” means, with respect to any Person, any Person that owns or controls directly or indirectly such Person, any Person that controls or
is controlled by or is under common control with such Person, and each of such Person’s senior executive officers, directors, and partners. 
 “Bank Expenses” means all reasonable costs or expenses (including reasonable attorneys’ fees and expenses, whether generated in-house or by outside counsel) incurred in connection with the
preparation, negotiation, administration, and enforcement of the Loan Documents; reasonable Collateral audit fees; and Bank’s reasonable attorneys’ fees and expenses (whether generated in-house or by outside counsel) incurred in amending,
enforcing or defending the Loan Documents (including fees and expenses of appeal), incurred before, during and after an Insolvency Proceeding, whether or not suit is brought. 
 “Borrower State” means Delaware, the state under whose laws Borrower is organized. 

“Borrower’s Books” means all of Borrower’s books and records including: ledgers; records concerning Borrower’s assets or
liabilities, the Collateral, business operations or financial condition; and all computer programs, or tape files, and the equipment, containing such information. 
 “Borrowing Base” means an amount equal to Eighty percent (80%) of Eligible Accounts, as determined by Bank with reference to the most recent Borrowing Base Certificate delivered by
Borrower. 
 “Business Day” means any day that is not a Saturday, Sunday, or other day on which banks in the State of California are
authorized or required to close. 
 “Cash” means unrestricted cash and cash equivalents. 

“Change in Control” shall mean a transaction in which any “person” or “group” (within the meaning of Section 13(d) and
14(d)(2) of the Securities Exchange Act of 1934) becomes the “beneficial owner” (as defined in Rule 13d- 3 under the Securities Exchange Act of 1934), directly or indirectly, of a sufficient number of shares of all classes of stock then
outstanding of Borrower ordinarily entitled to vote in the election of directors, empowering such “person” or “group” to elect a majority of the Board of Directors of Borrower, who did not have such power before such transaction.

 “Chief Executive Office State” means California, where Borrower’s chief executive office is located. 

“Closing Date” means the date of this Agreement. 
 “Code” means the California Uniform Commercial Code as amended or supplemented from time to time. 
 “Collateral” means the property described on Exhibit B attached hereto and all Negotiable Collateral and Intellectual Property Collateral to the extent not described on Exhibit B,
except to the extent any such property (i) is nonassignable by its terms without the consent of the licensor thereof or another party (but only to the extent such prohibition on transfer is enforceable under applicable law, including, without
limitation, Sections 9406 and 9408 of the Code), (ii) the granting of a security interest therein is contrary to applicable law, provided that upon the 

  
 Exhibit A
– Page 1 

 
cessation of any such restriction or prohibition, such property shall automatically become part of the Collateral, or (iii) constitutes the capital stock of a controlled foreign corporation
(as defined in the IRC), in excess of 65% of the voting power of all classes of capital stock of such controlled foreign corporations entitled to vote. 
 “Collateral State” means the state or states where the Collateral is located, which is California. 
 “Contingent Obligation” means, as applied to any Person, any direct or indirect liability, contingent or otherwise, of that Person with respect to (i) any indebtedness, lease, dividend,
letter of credit or other obligation of another, including, without limitation, any such obligation directly or indirectly guaranteed, endorsed, co-made or discounted or sold with recourse by that Person, or in respect of which that Person is
otherwise directly or indirectly liable; (ii) any obligations with respect to undrawn letters of credit, corporate credit cards or merchant services issued for the account of that Person; and (iii) all obligations arising under any
interest rate, currency or commodity swap agreement, interest rate cap agreement, interest rate collar agreement, or other agreement or arrangement designated to protect a Person against fluctuation in interest rates, currency exchange rates or
commodity prices; provided, however, that the term “Contingent Obligation” shall not include endorsements for collection or deposit in the ordinary course of business. The amount of any Contingent Obligation shall be deemed to be an amount
equal to the stated or determined amount of the primary obligation in respect of which such Contingent Obligation is made or, if not stated or determinable, the maximum reasonably anticipated liability in respect thereof as determined by such Person
in good faith; provided, however, that such amount shall not in any event exceed the maximum amount of the obligations under the guarantee or other support arrangement. 
 “Copyrights” means any and all copyright rights, copyright applications, copyright registrations and like protections in each work or authorship and derivative work thereof, whether published or
unpublished and whether or not the same also constitutes a trade secret, now or hereafter existing, created, acquired or held. 
 “Credit
Card Services Sublimit” means a sublimit for corporate credit cards and e-commerce or merchant account services under the Revolving Line not to exceed One Million Five Hundred Thousand Dollars ($1,500,000), subject to the Maximum Sublimit
Amount. 
 “Credit Extension” means each Advance, the Term Loan, or any other extension of credit by Bank to or for the benefit of
Borrower hereunder. 
 “Eligible Accounts” means those Accounts that arise in the ordinary course of Borrower’s business that
comply with all of Borrower’s representations and warranties to Bank set forth in Section 5.3; provided, that Bank may change the standards of eligibility by giving Borrower thirty (30) days prior written notice. Unless otherwise
agreed to by Bank, Eligible Accounts shall not include the following: 
 (a) Accounts that the account debtor has failed to pay
in full within ninety (90) days of invoice date; 
 (b) Credit balances over ninety (90) days; 

(c) Accounts with respect to an account debtor, twenty-five percent (25%) of whose Accounts the account debtor has failed to pay
within ninety (90) days of invoice date; 
 (d) Accounts with respect to an account debtor, including Subsidiaries and
Affiliates, whose total obligations to Borrower exceed twenty percent (20%) of all Accounts, to the extent such obligations exceed the aforementioned percentage, except as approved in writing by Bank; 

(e) Accounts with respect to which the account debtor does not have its principal place of business in the United States or Canada,
except for Eligible Foreign Accounts; 
 (f) Accounts with respect to which the account debtor is the United States or any
department, agency, or instrumentality of the United States, except for Accounts of the United States if the payee has assigned its payment rights to Bank and the assignment has been acknowledged under the Assignment of Claims Act of 1940 (31 U.S.C.
3727); 

  
 Exhibit A
– Page 2 

 (g) Accounts with respect to which Borrower is liable to the account debtor for goods sold
or services rendered by the account debtor to Borrower, but only to the extent of any amounts owing to the account debtor against amounts owed to Borrower; 
 (h) Accounts with respect to which goods are placed on consignment, guaranteed sale, sale or return, sale on approval, bill and hold, demo or promotional, or other terms by reason of which the payment by
the account debtor may be conditional; 
 (i) Accounts with respect to which the account debtor is an officer, employee, agent
or Affiliate of Borrower; 
 (j) Accounts that have not yet been billed to the account debtor or that relate to deposits (such
as good faith deposits) or other property of the account debtor held by Borrower for the performance of services or delivery of goods which Borrower has not yet performed or delivered, except for Accounts related to hosting revenue that have been
pre-billed no more than 90 days in advance of service; 
 (k) Accounts with respect to which the account debtor disputes
liability or makes any claim with respect thereto as to which Bank believes, in its sole discretion, that there may be a basis for dispute (but only to the extent of the amount subject to such dispute or claim), or is subject to any Insolvency
Proceeding, or becomes insolvent, or goes out of business; 
 (l) Accounts the collection of which Bank reasonably determines
after inquiry and consultation with Borrower to be doubtful; and 
 (m) Retentions and hold-backs. 

“Eligible Foreign Accounts” means Accounts which otherwise satisfy the definition of Eligible Accounts but with respect to which the account
debtor does not have its principal place of business in the United States or Canada and is not located in an OFAC sanctioned country and that are (i) covered by credit insurance from an insurance company acceptable to Bank, which credit
insurance names Bank as loss payee and beneficiary under such policy, or (ii) approved by Bank on a case-by-case basis. All Eligible Foreign Accounts must be calculated in U.S. Dollars. 
 “Environmental Laws” means all laws, rules, regulations, orders and the like issued by any federal state, local foreign or other governmental or quasi-governmental authority or any agency
pertaining to the environment or to any hazardous materials or wastes, toxic substances, flammable, explosive or radioactive materials, asbestos or other similar materials. 
 “Equipment” means all present and future machinery, equipment, tenant improvements, furniture, fixtures, vehicles, tools, parts and attachments in which Borrower has any interest. 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended, and the regulations thereunder. 

“Event of Default” has the meaning assigned in Article 8. 
 “Foreign Exchange Sublimit” means a sublimit for foreign exchange contracts under the Revolving Line not to exceed One Million Five Hundred Thousand Dollars ($1,500,000), subject to the Maximum
Sublimit Amount. 
 “GAAP” means generally accepted accounting principles, consistently applied, as in effect from time to time.

 “Indebtedness” means (a) all indebtedness for borrowed money or the deferred purchase price of property or services, including
without limitation reimbursement and other obligations with respect to surety bonds and letters 

  
 Exhibit A
– Page 3 

 of credit, (b) all obligations evidenced by notes, bonds, debentures or similar instruments,
(c) all capital lease obligations, (d) all Contingent Obligations, and (e) all obligations arising under the Credit Card Services Sublimit and Foreign Exchange Sublimit. 
 “Insolvency Proceeding” means any proceeding commenced by or against any Person or entity under any provision of the United States Bankruptcy Code, as amended, or under any other bankruptcy or
insolvency law, including assignments for the benefit of creditors, formal or informal moratoria, compositions, extension generally with its creditors, or proceedings seeking reorganization, arrangement, or other relief. 

“Insolvent” means (i) Borrower is not able to pay its debts (including trade debts) as they mature; (ii) the fair saleable value of
Borrower’s assets (including goodwill minus disposition costs) does not exceed the fair value of its liabilities; or (iii) Borrower is left with unreasonably small capital after the transactions contemplated by this Agreement. 

“Intellectual Property Collateral” means all of Borrower’s right, title, and interest in and to the following: 

(a) Copyrights, Trademarks and Patents; 
 (b) Any and all trade secrets, and any and all intellectual property rights in computer software and computer software products now or hereafter existing, created, acquired or held; 

(c) Any and all design rights which may be available to Borrower now or hereafter existing, created, acquired or held; 

(d) Any and all claims for damages by way of past, present and future infringement of any of the rights included above, with the right,
but not the obligation, to sue for and collect such damages for said use or infringement of the intellectual property rights identified above; 
 (e) All licenses or other rights to use any of the Copyrights, Patents or Trademarks, and all license fees and royalties arising from such use to the extent permitted by such license or rights;

 (f) All amendments, renewals and extensions of any of the Copyrights, Trademarks or Patents; and 

(g) All proceeds and products of the foregoing, including without limitation all payments under insurance or any indemnity or warranty
payable in respect of any of the foregoing. 
 “Interest Rate Addendum” has the meaning assigned in Section 2.3(a)(i).

 “Inventory” means all present and future inventory in which Borrower has any interest. 

“Investment” means any beneficial ownership of (including stock, partnership or limited liability company interest or other securities) any
Person, or any loan, advance or capital contribution to any Person. 
 “IRC” means the Internal Revenue Code of 1986, as amended, and
the regulations thereunder. 
 “Letter of Credit” means a commercial or standby letter of credit or similar undertaking issued by Bank
at 
 Borrower’s request in accordance with Section 2.1(b)(iii). 
 “Letter of Credit Sublimit” means a sublimit for Letters of Credit under the Revolving Line not to exceed One 
 Million Five Hundred Thousand Dollars ($1,500,000), subject to the Maximum Sublimit Amount. 

“Lien” means any mortgage, lien, deed of trust, charge, pledge, security interest or other encumbrance. 

  
 Exhibit A
– Page 4 

 “Liquidity” means the sum of (i) Cash at Bank (which shall be no less than $1,000,000), plus
(ii) the amount of billed Eligible Accounts. 
 “Loan Documents” means, collectively, this Agreement, any note or notes executed
by Borrower, and any other document, instrument or agreement entered into in connection with this Agreement, all as amended or extended from time to time. 
 “Material Adverse Effect” means (i) a material adverse change in Borrower’s business or financial condition, or (ii) a material impairment in the prospect of repayment of all or
any portion of the Obligations or in otherwise performing Borrower’s obligations under the Loan Documents, or (iii) a material impairment in the perfection, value or priority of Bank’s security interests in the Collateral. 

“Maximum Sublimit Amount” has the meaning assigned in Section 2.1(b)(i). 
 “Negotiable Collateral” means all of Borrower’s present and future letters of credit of which it is a beneficiary, drafts, instruments (including promissory notes), securities, documents of
title, and chattel paper, and Borrower’s Books relating to any of the foregoing. 
 “Obligations” means all debt, principal,
interest, Bank Expenses and other amounts owed to Bank by Borrower pursuant to this Agreement or any other agreement, whether absolute or contingent, due or to become due, now existing or hereafter arising, including any interest that accrues after
the commencement of an Insolvency Proceeding and including any debt, liability, or obligation owing from Borrower to others that Bank may have obtained by assignment or otherwise. 
 “Patents” means all patents, patent applications and like protections including without limitation improvements, divisions, continuations, renewals, reissues, extensions and
continuations-in-part of the same. 
 “Periodic Payments” means all installments or similar recurring payments that Borrower may now
or hereafter become obligated to pay to Bank pursuant to the terms and provisions of any instrument, or agreement now or hereafter in existence between Borrower and Bank. 
 “Permitted Indebtedness” means: 
 (a) Indebtedness of Borrower in favor
of Bank arising under this Agreement or any other Loan Document; 
 (b) Indebtedness existing on the Closing Date and disclosed
in the Schedule; 
 (c) Indebtedness not to exceed Five Hundred Thousand Dollars ($500,000) in the aggregate in any fiscal year
of Borrower secured by a lien described in clause (c) of the defined term “Permitted Liens,” provided such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment financed with such Indebtedness;

 (d) Subordinated Debt; 
 (e) Indebtedness to trade creditors incurred in the ordinary course of business; 

(f) Other Indebtedness in an amount not to exceed Five Hundred Thousand ($500,000) at any time outstanding; and 

(g) Extensions, refinancings and renewals of any items of Permitted Indebtedness, provided that the principal amount is not increased or
the terms modified to impose more burdensome terms upon Borrower or its Subsidiary, as the case may be. 
 “Permitted Investment”
means: 
 (a) Investments existing on the Closing Date disclosed in the Schedule; 

  
 Exhibit A
– Page 5 

 (b) (i) Marketable direct obligations issued or unconditionally guaranteed by the United
States of America or any agency or any State thereof maturing within one (1) year from the date of acquisition thereof, (ii) commercial paper maturing no more than one (1) year from the date of creation thereof and currently having
rating of at least A-2 or P-2 from either Standard & Poor’s Corporation or Moody’s Investors Service, (iii) Bank’s certificates of deposit maturing no more than one (1) year from the date of investment therein, and
(iv) Bank’s money market accounts; 
 (c) Repurchases of stock from former employees or directors of Borrower under
the terms of applicable repurchase agreements in an aggregate amount not to exceed Two Hundred Fifty Thousand Dollars ($250,000.00) in any fiscal year, provided that no Event of Default has occurred, is continuing or would exist after giving effect
to the repurchases; 
 (d) Non-cash Investments in employees, officers or directors for the purpose of purchasing
Borrower’s capital stock pursuant to employee stock repurchase plans or other similar agreements approved by Borrower’s Board of Directors, made so long as no Event of Default exists; 

(e) Investments accepted in connection with Permitted Transfers; 

(f) Investments of Subsidiaries in or to other Subsidiaries or Borrower and Investments by Borrower in Subsidiaries not to exceed Five
Hundred Thousand Dollars ($500,000) in the aggregate in any fiscal year; 
 (g) Investments not to exceed One Hundred Thousand
Dollars ($100,000) in the aggregate in any fiscal year consisting of (i) travel advances and employee relocation loans and other employee loans and advances in the ordinary course of business, and (ii) loans to employees, officers or
directors relating to the purchase of equity securities of Borrower or its Subsidiaries pursuant to employee stock purchase plan agreements approved by Borrower’s Board of Directors; 

(h) Investments (including debt obligations) received in connection with the bankruptcy or reorganization of customers or suppliers and
in settlement of delinquent obligations of, and other disputes with, customers or suppliers arising in the ordinary course of Borrower’s business; 
 (i) Investments consisting of notes receivable of, or prepaid royalties and other credit extensions, to customers and suppliers who are not Affiliates, in the ordinary course of business, provided that
this subparagraph (h) shall not apply to Investments of Borrower in any of its Subsidiaries; 
 (j) Joint ventures or
strategic alliances in the ordinary course of Borrower’s business consisting of the non-exclusive licensing of technology, the development of technology or the providing of technical support, provided that any cash Investments by Borrower do
not exceed One Hundred Thousand Dollars ($100,000) in the aggregate in any fiscal year; and 
 (k) Additional Investments that
do not exceed Five Hundred Thousand Dollars ($500,000) in the aggregate in any fiscal year. 
 “Permitted Liens” means the following:

 (a) Any Liens existing on the Closing Date and disclosed in the Schedule (excluding Liens to be satisfied with the proceeds
of the Advances) or arising under this Agreement or the other Loan Documents; 
 (b) Liens for taxes, fees, assessments or other
governmental charges or levies, either not delinquent or being contested in good faith by appropriate proceedings and for which Borrower maintains adequate reserves, provided the same have no priority over any of Bank’s security interests;

  
 Exhibit A
– Page 6 

 (c) Liens securing debt obligations described in clause (c) of the defined term
“Permitted Indebtedness”, which debt obligations shall not exceed Five Hundred Thousand Dollars ($500,000) in the aggregate in any fiscal year, (i) upon or in any Equipment (other than Equipment financed by an Credit Extension)
acquired or held by Borrower or any of its Subsidiaries to secure the purchase price of such Equipment or indebtedness incurred solely for the purpose of financing the acquisition or lease of such Equipment, or (ii) existing on such Equipment
at the time of its acquisition, provided that the Lien is confined solely to the property so acquired and improvements thereon, and the proceeds of such Equipment; 
 (d) Liens incurred in connection with the extension, renewal or refinancing of the indebtedness secured by Liens of the type described in clauses (a) through (e) above, provided that any
extension, renewal or replacement Lien shall be limited to the property encumbered by the existing Lien and the principal amount of the indebtedness being extended, renewed or refinanced does not increase; and 

(e) Liens arising from judgments, decrees or attachments in circumstances not constituting an Event of Default under Sections 8.5
(attachment) or 8.9 (judgments). 
 “Permitted Transfer” means the conveyance, sale, lease, transfer or disposition by Borrower or any
of its Subsidiaries of: 
 (a) Inventory in the ordinary course of business; 

(b) Non-exclusive licenses and similar arrangements for the use of the property of Borrower or its Subsidiaries in the ordinary course of
business; 
 (c) Worn-out, obsolete or unneeded Equipment; or 

(d) Other assets of Borrower or its Subsidiaries that do not in the aggregate exceed One Hundred Thousand Dollars ($100,000) during any
fiscal year. 
 “Person” means any individual, sole proprietorship, partnership, limited liability company, joint venture, trust,
unincorporated organization, association, corporation, institution, public benefit corporation, firm, joint stock company, estate, entity or governmental agency. 
 “Prime Rate” means the variable rate of interest, per annum, most recently announced by Bank, as its “prime rate,” 
 whether or not such announced rate is the lowest rate available from Bank. 
 “Prohibited
Territory” means any person or country listed by the Office of Foreign Assets Control of the United States Department of Treasury as to which transactions between a United States Person and that territory are prohibited. 

“Responsible Officer” means each of the Chief Executive Officer, the Chief Operating Officer, the Chief Financial 

Officer and the Controller of Borrower. 

“Revolving Line” means a Credit Extension of up to One Million Five Hundred Thousand Dollars ($1,500,000) (inclusive of the aggregate face
amount of Letters of Credit issued under the Letter of Credit Sublimit, the aggregate limits of the corporate credit cards issued to Borrower and merchant credit card processing reserves under the Credit Card Services Sublimit, and any amounts
outstanding under the Foreign Exchange Sublimit.) 
 “Revolving Maturity Date” means June 27, 2012. 

“Schedule” means the schedule of exceptions attached hereto and approved by Bank, if any. 

“SOS Reports” means the official reports from the Secretary of State of the Borrower State and other applicable federal, state or local
government offices identifying all current security interests filed in the Collateral and Liens of record as of the date of such report. 

  
 Exhibit A
– Page 7 

 “Sublimits” shall have the meaning given such term in Section 2.1(b)(i). 

“Subordinated Debt” means any debt incurred by Borrower that is subordinated in writing to the debt owing by Borrower to Bank on terms
reasonably acceptable to Bank (and identified as being such by Borrower and Bank). 
 “Subordinated Notes” means the convertible
promissory notes issued by Borrower to Ashutosh Roy, and subject to the terms of a subordination agreement, dated as of the Closing Date, among Bank and Ashutosh Roy. 
 “Subsidiary” means any corporation, partnership or limited liability company or joint venture in which (i) any general partnership interest or (ii) more than 50% of the stock, limited
liability company interest or joint venture of which by the terms thereof ordinary voting power to elect the Board of Directors, managers or trustees of the entity, at the time as of which any determination is being made, is owned by Borrower,
either directly or through an Affiliate. 
 “Term Loan” shall have the meaning given such term in Section 2.1(c). 

“Term Loan Maturity Date” means June 15, 2014. 
 “Trademarks” means any trademark and servicemark rights, whether registered or not, applications to register and registrations of the same and like protections, and the entire goodwill of the
business of Borrower connected with and symbolized by such trademarks. 

  
 Exhibit A
– Page 8 

			
	DEBTOR	    	 EGAIN COMMUNICATIONS CORPORATION

		
	SECURED PARTY:	    	 COMERICA BANK

 EXHIBIT B 
 COLLATERAL DESCRIPTION ATTACHMENT TO LOAN AND SECURITY AGREEMENT 
 All personal property of
Borrower (herein referred to as “Borrower” or “Debtor”) whether presently existing or hereafter created or acquired, and wherever located, including, but not limited to: 

 

	(a)	all accounts (including health-care-insurance receivables), chattel paper (including tangible and electronic chattel paper), deposit accounts, documents (including
negotiable documents), equipment (including all accessions and additions thereto), general intangibles (including payment intangibles and software), goods (including fixtures), instruments (including promissory notes), inventory (including all goods
held for sale or lease or to be furnished under a contract of service, and including returns and repossessions), investment property (including securities and securities entitlements), letter of credit rights, money, and all of Debtor’s books
and records with respect to any of the foregoing, and the computers and equipment containing said books and records; 

  

	(b)	all common law and statutory copyrights and copyright registrations, applications for registration, now existing or hereafter arising, in the United States of America
or in any foreign jurisdiction, obtained or to be obtained on or in connection with any of the foregoing, or any parts thereof or any underlying or component elements of any of the foregoing, together with the right to copyright and all rights to
renew or extend such copyrights and the right (but not the obligation) of Secured Party to sue in its own name and/or in the name of the Debtor for past, present and future infringements of copyright; 

 

	(c)	all trademarks, service marks, trade names and service names and the goodwill associated therewith, together with the right to trademark and all rights to renew or
extend such trademarks and the right (but not the obligation) of Secured Party to sue in its own name and/or in the name of the Debtor for past, present and future infringements of trademark; 

 

	(d)	all (i) patents and patent applications filed in the United States Patent and Trademark Office or any similar office of any foreign jurisdiction, and interests
under patent license agreements, including, without limitation, the inventions and improvements described and claimed therein, (ii) licenses pertaining to any patent whether Debtor is licensor or licensee, (iii) income, royalties, damages,
payments, accounts and accounts receivable now or hereafter due and/or payable under and with respect thereto, including, without limitation, damages and payments for past, present or future infringements thereof, (iv) right (but not the
obligation) to sue in the name of Debtor and/or in the name of Secured Party for past, present and future infringements thereof, (v) rights corresponding thereto throughout the world in all jurisdictions in which such patents have been issued
or applied for, and (vi) reissues, divisions, continuations, renewals, extensions and continuations-in-part with respect to any of the foregoing; and 

  

	(e)	any and all cash proceeds and/or noncash proceeds of any of the foregoing, including, without limitation, insurance proceeds, and all supporting obligations and the
security therefor or for any right to payment. All terms above have the meanings given to them in the California Uniform Commercial Code, as amended or supplemented from time to time. 

Notwithstanding the foregoing, the Collateral shall not include more than sixty-five percent (65%) of the capital stock of any foreign Subsidiary.

  
 Exhibit B
– Page 1 

 EXHIBIT C 
 TECHNOLOGY & LIFE SCIENCES DIVISION 
 LOAN ANALYSIS

 LOAN ADVANCE/PAYDOWN REQUEST FORM 
 DEADLINE FOR SAME DAY PROCESSING IS 3:00* P.M, P.S.T. 
 DEADLINE FOR CREDIT
EXTENSIONS IS 3:00 P.M., P.S.T.** 
 DEADLINE FOR WIRE TRANSFERS IS 1.30 P.M, P.S.T. 

*At month end and the day before a holiday, the cut off time is 1:30 P.M., P.S.T. 

**Subject to 3 day advance notice. 
  

					
	TO: Loan Analysis	 	DATE:
                                        
	 	TIME:
                                        

	FAX #: (650) 462-6061	 		 	

  

									
	 	 	 	 
	 	 		 	 	 	 
	FROM:	 	 eGain Communications Corporation
	 	 	 	TELEPHONE REQUEST (For Bank Use Only):
	 	 	Borrower’s Name	 	 	 	 
	FROM:	 	  
	 	 	 	The following person is authorized to request the loan payment transfer/loan advance on the designated account
and is known to me.
	 	 	Authorized Signer’s Name	 	 	 	 
	 		 		 
	FROM:	 	  
	 	 	 		 	  

	 	 	Authorized Signature (Borrower)	 	 	 		 	Authorized Requester & Phone #
	PHONE #	 	  
	 	 	 		 	  

	 	 		 	 	 		 	Received by (Bank ) & Phone #
	FROM ACCOUNT#:	 	  
	 	 	 		 	 
	(please include Note number, if applicable)	 	 	 		 	  

	 	 		 	 	 		 	Authorized Signature (Bank)
	TO ACCOUNT#:	 	  
	 	 	 		 	 
	(please include Note number, if applicable)	 	 	 		 	 
	 	 		 
	 	 	 	 	 	 	 

  

									
	REQUESTED TRANSACTION TYPE	 	 	 	REQUESTED DOLLAR AMOUNT	 	 	 	For Bank Use Only
	 				 
	PRINCIPAL INCREASE* (ADVANCE)	 	$	 	  
	 		 	Date Rec’d:
	PRINCIPAL PAYMENT (ONLY)	 	$	 	  
	 		 	Time:
	 	 		 	Comp. Status:          YES      
    NO          
	OTHER INSTRUCTIONS:	 		 	Status Date:
	  
	 		 	Time:
	  
	 		 	Approval:
	  
	 		 	 
	 		 
	 	 	 	 	 

 All representations and warranties of Borrower stated in the Loan and Security Agreement are true, correct and complete
in all material respects as of the date of the telephone request for an advance confirmed by this Borrowing Certificate, including without limitation the representation that Borrower has paid for and owns the equipment financed by Bank; provided,
however, that those representations and warranties expressly referring to another date shall be true, correct and complete in all material respects as of such date. 
 *IS THERE A WIRE REQUEST TIED TO THIS LOAN ADVANCE? (PLEASE CIRCLE ONE) YES NO 
 If YES, the Outgoing Wire Transfer Instructions must be completed below. 
  

									
	OUTGOING WIRE TRANSFER INSTRUCTIONS	 	Fed Reference Number	 	 	 	Bank Transfer Number
	 	 		 	  
	 		 	  

	  

The items marked with an asterisk (*) are required to be completed.

	*Beneficiary Name	 	 	 	 	 	 	 	 
	*Beneficiary Account Number	 	 	 	 	 	 	 	 
	*Beneficiary Address	 	 	 	 	 	 	 	 
	Currency Type	 	US DOLLARS ONLY	 	 	 	 	 	 
	*ABA Routing Number (9 Digits)	 	 	 	 	 	 	 	 
	*Receiving Institution Name	 	 	 	 	 	 	 	 
	*Receiving Institution Address	 	 	 	 	 	 	 	 
	*Wire Amount	 	$	 	 	 	 	 	 

  
 Exhibit C-
Page 1 

 EXHIBIT E 
 COMPLIANCE CERTIFICATE 
  

			
	Please send all Required Reporting to:	 	 Comerica Bank

Technology & Life Sciences Division

Loan Analysis Department
 250 Lytton
Avenue
 3rd Floor, MC 4240
 Palo Alto
CA 94301
 Phone: (650) 462-6060

Fax: (650) 462-6061

 FROM: eGain Communications Corporation 
 The undersigned authorized Officer of eGain Communications Corporation (“Borrower”), hereby certifies that in accordance with the terms and conditions of the Loan and Security Agreement between
Borrower end Bank (the “Agreement”), (i) Borrower is in complete compliance for the period ending
                                        ,
201     with all required covenants, including without limitation the ongoing registration of intellectual property rights in accordance with Section 6.8, except as noted below and (i) all representations and
warranties of Borrower stated in the Agreement are true and correct in all material respects as of the date hereof; provided, however, that those representations and warranties expressly referring to another date shall be true, correct and complete
in all material respects as of such date. Attached herewith are the required documents supporting the above certification (“Supporting Documents”). The Officer further certifies the Supporting Documents are prepared in accordance with
Generally Accepted Accounting Principles (GAAP) and are consistently applied form one period to the next except as explained in an accompanying letter or footnotes. 
 Please indicate compliance status by circling Yes/No under “Complies” or “Applicable” column, 
  

											
	REPORTING COVENANTS	 	REQUIRED	 		 		 	COMPLIES
					
	Company Prepared Monthly F/S	 	Monthly, within 30 days	 		 	YES	 	NO
	Compliance Certificate	 	Monthly, within 30 days	 		 	YES	 	NO
	CPA Audited. Unqualified F/S	 	Annually, within 90 days of FYE	 		 	YES	 	NO
	Borrowing Base Cert, A/R & A/P Agings	 	Monthly. within 20 days	 		 	YES	 	NO
	Annual Business Plan	 	Annually, within 60 days after the beginning of each FY	 		 	YES	 	NO
	Intellectual Property Report	 	Quarterly within 30 days	 		 	YES	 	NO
	Audit	 	Semi-annual	 		 	YES	 	NO
						
	If Public:	 		 		 		 		 	
	10-Q	 	Quarterly, within 5 days of SEC filing (50 days)	 		 	YES	 	NO
	10-K	 	Annually, within 5 days of SEC tiling (95 days)	 		 	YES	 	NO
					
	Total amount of Borrower’s cash and investments	 	Amount: $
                                    	 		 	YES	 	NO
	Total amount of Borrower’s cash and investments maintained with	 	Amount: $
                                    	 		 	YES	 	NO
	Bank	 		 		 		 		 	
			
		 	DESCRIPTION	 	APPLICABLE
					
	Legal Action > $500,000 (Sect. 6.2(iv))	 	Notify promptly upon notice
                            	 		 	YES	 	NO
	Mergers & Acquisitions> $250,000 (Sect. 7.3)	 	Notify promptly upon notice
                            	 		 	YES	 	NO
	Cross default with other agreements >$250,000 (Sect. 8.7)	 	Notify promptly upon notice
                            	 		 	YES	 	NO
	Judgments and settlements $1,000,000 (Sect. 8.9)	 	Notify promptly upon notice                    
         	 		 	YES	 	NO
				
	FINANCIAL COVENANTS	 	REQUIRED	 	ACTUAL	 	COMPLIES
				
	TO BE TESTED MONTHLY, UNLESS OTHERWISE NOTED	 		 		 	
						
	Minimum Liquidity	 	1.50:1.00	 	            :1.00	 		 		 	
	Minimum Cash at Bank	 	$1,000,000	 	$
                                    	 		 	YES	 	NO
				
	FINANCIAL COVENANTS	 	REQUIRED	 	ACTUAL	 	COMPLIES
						
	Permitted Indebtedness for equipment leases	 	<$500,000	 	$
                                    	 		 	YES	 	NO
	Permitted Investments for stock repurchase	 	<$250,000	 	$
                                    	 		 	YES	 	NO
	Permitted Investments for subsidiaries	 	<$500,000	 	$
                                    	 		 	YES	 	NO
	Permitted Investments for employee loans	 	<$100,000	 	$
                                    	 		 	YES	 	NO
	Permitted Investments for joint ventures	 	<$100,000	 	$
                                    	 		 	YES	 	NO
	Permitted Liens for equipment leases	 	<$500,000	 	$
                                    	 		 	YES	 	NO
	Permitted Transfers	 	<$500,000	 	$
                                    	 		 	YES	 	NO

 Please Enter Below Comments Regarding Violations: 
 The undersigned further acknowledges that at any time Borrower is not in compliance with all the terms set forth in the Agreement, including, without limitation, the financial covenants, no credit
extensions will be made. 
  

	
	Very truly yours,
	
	  

	Authorized Signer
	
	  

	Name
	
	  

	Title

  
 Exhibit E
– Page 1 

 EXHIBIT F 
 INTEREST RATE ADDENDUM 
 (See Attached) 

  
 Exhibit F -
Page 1 

 SCHEDULE OF EXCEPTIONS 

TO LOAN AND SECURITY AGREEMENT 
 Permitted Indebtedness (Exhibit A) 
 Ashu Roy Principal $5,787,843.22 

Permitted Investments (Exhibit A) 

eGain Communications Ltd (UK) 
 eGain
Communications Pty. Ltd (Australia) 
 eGain Communications Ltd (Cayman) 
 Inference Communications (Delaware) 
 eGain Communications Pvt. Ltd (India) 

eGain Communications SrL (Italy) 
 eGain
Communications BV (Netherlands) 
 eGain Communications Ltd (Ireland) 
 Permitted Liens (Exhibit A) 
 None 
 Prior Names (Section 5.5) 
 None 
 Litigation (Section 5.6) 
 Beginning on October 25, 2001, a number of
securities class action complaints were filed against us, and certain of our then officers and directors and underwriters connected with our initial public offering of common stock. The class actions were filed in the U.S. District Court for the
Southern District of New York. The complaints alleged generally that the prospectus under which such securities were sold contained false and misleading statements with respect to discounts and excess commissions received by the underwriters as well
as allegations of “laddering” whereby underwriters required their customers to purchase additional shares in the aftermarket in exchange for an allocation of IPO shares. The complaints sought an unspecified amount in damages on behalf of
persons who purchased the common stock between September 23, 1999 and December 6, 2000. Similar complaints were filed against 55 underwriters and more than 300 other companies and other individuals. The over 1,000 actions were consolidated
into a single action called In re Initial Public Offering Sec. Litig. In 2003, we and the other issuer defendants (but not the underwriter defendants) reached an agreement with the plaintiffs to resolve the cases as to our liability and that
of our officers and directors. The settlement involved no monetary payment or other consideration by us or our officers and directors and no admission of liability. On August 31, 2005, the Court issued an order preliminarily approving the
settlement. On April 24, 2006, the Court held a public hearing on the fairness of the proposed settlement. Meanwhile the consolidated case against the underwriters proceeded. In October 2004, the Court certified a class. On December 5,
2006, however, the United States Court of Appeals for the Second Circuit reversed, holding that the class certified by the District Court could not be certified. In re Initial Public Offering Sec. Litig., 471 F.3d 24 (2d Cir. 2006),
modified F 3d 70 (2d Cir. 2007). The Second Circuit’s holding, while directly affecting only the underwriters, raised doubt as to whether the settlement class contemplated by the proposed issuer settlement could be approved. On
June 25, 2007, the district court entered a stipulated order terminating the proposed issuer settlement. Thereafter pretrial proceedings resumed. In March 2009, all parties agreed on a new global settlement of the litigation; this settlement
included underwriters as well as issuers. Under the settlement, the insurers would pay the full amount of settlement share allocated to us, and we would bear no financial liability. We, as well as the officer and director defendants, who were
previously dismissed from the action pursuant to a stipulation, would receive complete dismissals from the case. On June 10, 2009, the Court entered an 

  
 Schedule of
Exceptions - Page 1 

 
order granting preliminary approval of the settlement. On October 5, 2009, the Court issued an order finally approving the settlement. Starting on or about October 23, 2009, some
would-be objectors to the certification of a settlement class (which occurred as part of the October 5, 2009 order) petitioned the Court for permission to appeal from the order certifying the settlement class, and on October 29 and
November 2, 2009, several groups of objectors filed notices of appeal seeking to challenge the Court’s approval of the settlement. On November 24, 2009, the Court signed, and on, December 4, 2009, the Court entered final judgment
pursuant to the settlement dismissing all claims involving us. The appeals remain pending and briefing on the appeals is set to begin in October 2010 and end in the spring of 2011. On October 7, 2010, lead plaintiffs and all but two of the
objectors filed a stipulation pursuant to which these objectors withdrawing their appeals with prejudice. The remaining two objectors, however, are continuing to pursue their appeals and have filed their opening briefs. On December 8, 2010,
plaintiffs moved to dismiss the appeals. On March 2, 2011, one of the two appellants, appearing pro se, filed a stipulated dismissal of his appeal with prejudice. If the settlement and final judgment were to be overturned on appeal and
litigation were to proceed, we believe that we have meritorious defenses to plaintiffs’ claims and intend to defend the action vigorously. We have not accrued any liability in connection with this matter as we do not expect the outcome of this
litigation to have a material impact on our financial condition. 
 We are also subject to other routine legal proceedings, as well as demands,
claims, and threatened litigation that arise in the normal course of our business potentially including assertions that we may be infringing patents or other intellectual property rights of others. We accrue for legal contingencies if we can
estimate the potential liability and if we believe it is more likely than not that the case will be ruled against us. If a legal claim for which we did not accrue is resolved against us, we would record the expense in the period in which the ruling
was made. We currently do not believe that the ultimate amount of liability, if any, for any pending claims of any type (alone or combined) will materially affect our financial position, results of operations or cash flows. The ultimate outcome of
any litigation is uncertain, however, and unfavorable outcomes could have a material negative impact on our financial condition and operation results. Regardless of outcome, litigation can have an adverse impact on us because of defense costs,
negative publicity, diversion of management resources and other factors. 
 The following was not released in our most recent 10Q as we do not
deem it to be material. 
 On January 14, 2011, a third party complaint alleging breach of contract was filed against eGain by La Quinta
Corporation (“La Quinta”) in the Easter District of Texas. This third party complaint was filed pursuant to the Federal Rules of Civil Procedure Rule 14 in the case of Microlog Corp. v. Continental Airlines et al., originally
filed May 21, 2010 as case No. 6:cv-260 LED. Mircolog Corp has asserted that a number of different companies, including La Quinta, infringed its U.S. Patent No. 7,092,509. 
 La Quinta, a former customer of eGain, entered into a Software License Agreement (“SLA”) with eGain on August
 28, 2003 and terminated the hosting agreement pursuant to the SLA on April 30, 2008. Prior to the filing of its complaint against eGain, La Quinta requested that eGain indemnify it with request to
the Microlog claim of patent infringement under an indemnification clause in the SLA wherein eGain agreed to indemnify La Quinta for patent infringement under certain circumstances and with certain exclusions. eGain did not accept La Quinta’s
request for indemnification, as eGain believes the claim for which indemnification is requested is not covered under the SLA. eGain filed a motion to dismiss on February 10, 2011, and since then the motion to dismiss has been fully briefed by
parties and is currently awaiting a decision from the Court. We cannot predict the likely outcome of the litigation at this time. 

  
 Schedule of
Exceptions - Page 2 

					
	Subsidiaries (Section5.10)	  		  	
			
	Asia-Pacific	  		  	
			
	India	  	Noida	  	
	eGain Communications Pvt Ltd	  	eGain Communications Pvt Ltd	  	
	Office number 702, 7th Floor	  	2nd Floor, Stellar IT Park	  	
	B-1, The Cerebrum IT Park	  	C25, Sector 62	  	
	Vadgaon Sheri, Kalyani Nagar	  	Noida 201307	  	
	Pune 411014,	  	India	  	
	India	  	Phone: +91-120-469-9200	  	
	Phone: +91-20-6608-9200	  	+91-120-469-9200	  	
	+91-20-6608-9200	  	Fax: +91-120-469-9220	  	
	Fax: +91-20-6608-9220	  		  	
	Email: indiainfo@egain.com	  		  	
			
	 	  	 	  	 
			
	Europe, Middle East, Africa	  		  	
			
	EMEA Headquarters	  	Ireland	  	
	eGain Communications Ltd	  	eGain Communications Ltd	  	
	258 Bath Road	  	Butterly Business Park	  	
	Slough, Berkshire	  	Artane	  	
	England	  	Dublin, 5	  	
	SL1 4DX	  	Ireland	  	
	Phone: +44 (0)1753 464646	  	Phone: +353 1 8373085	  	
	+44 (0)1753	  	+353 1 8373085	  	
	Fax: +44 (0)1753 464647	  	Fax: +44 (0)1753 464647	  	
	Email: ukinfo@egain.com	  	Email: ieinfo@egain.com	  	
			
	View office	  		  	
			
	Italy	  	The Netherlands	  	
	eGain Communications Srl	  	eGain Communications BV	  	
	Via Vincenzo Monti, 8	  	Zekeringstraat 17-23	  	
	20123 Milano	  	1014 BM Amsterdam	  	
	Italy	  	The Netherlands	  	
	Phone: +39 (0) 2 46 71 22 39	  	Phone: +31-20-5708934	  	
	+39 (0) 2 46 71 22 39	  	+31-20-5708934	  	
	Fax: +39 (0) 2 48 01 32 33	  	Email: nlinfo@egain.com	  	
	Email: itinfo@egain.com	  		  	
			
	Scandinavian Region	  		  	
	eGain Communications Ltd	  		  	
	258 Bath Road	  		  	
	Slough, Berkshire	  		  	

  
 Schedule of
Exceptions - Page 1 

					
	 England
 SL1 4DX

Phone T +44 (0)1753 464644
 +44 (0)1753
464644
 Fax: +44 (0)1753 464647
 Email:
seinfo@egain.com
  
 Inbound Licenses (Section 5.12)

 
 None
	  		  	

  
 Schedule of
Exceptions - Page 2 

 Corporation Resolutions and Incumbency Certification 

Authority to Procure Loans 

 
 I certify that I am the duly elected and qualified
Secretary of eGain Communications Corporation; that the following is a true and correct copy of resolutions duly adopted by the Board of Directors of the Corporation in accordance with its bylaws and applicable statutes. 

Copy of Resolutions: 
 Be it Resolved,
That: 
  

	1.	Any one (1) of the following
                                         
                    (insert titles only) of the Corporation are/is authorized, for, on behalf of, and in the name of the Corporation to:

  

	 	(a)	Negotiate and procure loans, letters of credit and other credit or financial accommodations from Comerica Bank (“Bank”), a Texas banking association, from
time to time, in an unlimited amount. 

  

	 	(b)	Discount with Bank, commercial or other business paper belonging to the Corporation made or drawn by or upon third parties, without limit as to amount;

  

	 	(c)	Purchase, sell, exchange, assign, endorse for transfer and/or deliver certificates and/or instruments representing stocks, bonds, evidences of Indebtedness or other
securities owned by the Corporation, whether or not registered in the name of the Corporation; 

  

	 	(d)	Give security for any liabilities of the Corporation to Bank by grant, security interest, assignment, lien, deed of trust or mortgage upon any real or personal
property, tangible or intangible of the Corporation; 

  

	 	(e)	Issue a warrant or warrants to purchase the Corporation’s capital stock; and 

 

	 	(f)	Execute and deliver in form and content as may be required by Bank any and all notes, evidences of Indebtedness, applications for letters of credit, guaranties,
subordination agreements, loan and security agreements, financing statements, assignments, liens, deeds of trust, mortgages, trust receipts and other agreements, instruments or documents to carry out the purposes of these Resolutions, ,and any and
all amendments or modifications thereto, any or all of which may relate to all or to substantially all of the Corporation’s property and assets. 

  

	2.	Said Bank be and it is authorized and directed to pay the proceeds of any such loans or discounts as directed by the persons so authorized to sign, whether so payable
to the order of any of said persons in their individual capacities or not, and whether such proceeds are deposited to the individual credit of any of said persons or not; 

 

	3.	Any and all agreements, instruments and documents previously executed and acts and things previously done to carry out the purposes of these Resolutions are ratified,
confirmed and approved as the act or acts of the Corporation. 

  

	4.	These Resolutions shall continue in force, and Bank may consider the holders of said offices and their signatures to be and continue to be as set forth in a certified
copy of these Resolutions delivered to Bank, until notice to the contrary in writing is duly served on Bank (such notice to have no effect on any action previously taken by Bank in reliance on these Resolutions). 

 

	5.	Any person, corporation or other legal entity dealing with Bank may rely upon a certificate signed by an officer of Bank to effect that these Resolutions and any
agreement, instrument or document executed pursuant to them are still in full force and effect and binding upon the Corporation. 

  

	6.	Bank may consider the holders of the offices of the Corporation and their signatures, respectively, to be and continue to be as set forth in the Certificate of the
Secretary of the Corporation until notice to the contrary in writing is duly served on Bank. 

 I further certify that the above
Resolutions are in full force and effect as of the date of this Certificate; that these Resolutions and any borrowings or financial accommodations under these Resolutions have been properly noted in the corporate books and records, and

 
have not been rescinded, annulled, revoked or modified; that neither the foregoing Resolutions nor any actions to be taken pursuant to them are or will be in contravention of any provision of the
certificate of incorporation or bylaws of the Corporation or of any agreement, indenture or other instrument to which the Corporation is a party or by which it is bound; and that neither the certificate of incorporation nor bylaws of the Corporation
nor any agreement, indenture or other instrument to which the Corporation is a party or by which it is bound require the vote or consent of shareholders of the Corporation to authorize any act, matter or thing described in the foregoing Resolutions.

 I further certify that the following named persons have been duly elected to the offices set opposite their respective names, that they
continue to hold these offices at the present time, and that the signatures which appear below are the genuine, original signatures of each respectively: 
 (PLEASE SUPPLY GENUINE SIGNATURES OF AUTHORIZED SIGNERS BELOW) 
  

									
	NAME (Type or Print)	  	 	  	TITLE	  	 	  	SIGNATURE
	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

	  
	  		  	  
	  		  	  

 In Witness Whereof, I have affixed my name as Secretary and have caused the corporate seal (where available) of said
Corporation to be affixed on June 27, 2011. 
  

					
		 		 	  

		 		 	Secretary

 *** 

			
	The Above Statements are Correct.	 	  

		 	SIGNATURE OF OFFICER OR DIRECTOR OR, IF NONE. A SHAREHOLDER OTHER THAN SECRETARY WHEN SECRETARY IS AUTHORIZED TO SIGN ALONE.

 Failure to complete the above when the Secretary is authorized to sign alone shall constitute a certification by the
Secretary that the Secretary is the sole Shareholder, Director and Officer of the Corporation. 

  
 2 

 COMERICA BANK 
 Member FDIC 
 ITEMIZATION OF AMOUNT FINANCED 

DISBURSEMENT INSTRUCTIONS 
 (Revolver) 
  

			
	Name: eGain Communications Corporation	 	Date: June 27, 2011        

  

			
	$	  	credited to deposit account No.              when Advances are requested or disbursed to Borrower by cashiers
check or wire transfer

 Amounts paid to others on your behalf: 
  

			
	$	  	to Comerica Bank for Loan Fee
	$	  	to Comerica Bank for Document Fee
	$	  	to Comerica Bank for accounts receivable audit (estimate)
	$	  	to Bank counsel fees and expenses
	$	  	to
                                         
       
	$	  	to
                                         
       
		  	TOTAL (AMOUNT FINANCED)

 Upon consummation of this transaction, this document will also serve as the authorization for Comerica Bank to disburse
the loan proceeds as stated above. 
  

					
	  
	 		 	  

	Signature	 		 	Signature

 COMERICA BANK 
 Member FDIC 
 ITEMIZATION OF AMOUNT FINANCED 

DISBURSEMENT INSTRUCTIONS 
 (Term Loan) 
  

			
	Name: eGain Communications Corporation	 	Date: June 27, 2011        

  

			
	$	  	credited to deposit account No.              when the Term Loan is requested or disbursed to Borrower by cashiers
check or wire transfer

 Amounts paid to others on your behalf: 
  

			
	$	  	to Comerica Bank for Loan Fee
	$	  	to Comerica Bank for Document Fee
	$	  	to Comerica Bank for accounts receivable audit (estimate)
	$	  	to Bank counsel fees and expenses
	$	  	to
                                         
       
	$	  	to
                                         
       
		  	TOTAL (AMOUNT FINANCED)

 Upon consummation of this transaction, this document will also serve as the authorization for Comerica Bank to disburse
the loan proceeds as stated above. 
  

					
	  
	 		 	  

	Signature	 		 	Signature

 COMERICA BANK 
 AUTOMATIC DEBIT AUTHORIZATION 
 Member FDIC 

 

			
	To:	 	Comerica Bank
		
	Re:	 	Loan
#                                         
               

 You are hereby authorized and instructed to charge account No.
                                         
    in the name of 
 EGAIN COMMUNICATIONS CORPORATION 

for principal, interest and other payments due on above referenced loan as set forth below and credit the loan referenced above. 

X         Debit each interest payment as it becomes due according to the terms of the Loan and

 Security Agreement and any renewals or amendments thereof. 

X         Debit each principal payment as it becomes due according to the terms of the Loan and
Security Agreement and any renewals or amendments thereof. 
 X         Debit each
payment for Bank Expenses as it becomes due according to the terms of the Loan and Security Agreement and any renewals or amendments thereof. 

This Authorization is to remain in full force and effect until revoked in writing. 
 Borrower Signature 
  

							
	EGAIN COMMUNICATIONS CORPORATION	 		 	June 27, 2011
				
	 By:
	 	  
	 		 	
				
	 Name:
	 	  
	 		 	
				
	 Title:
	 	  
	 		 	

 Attention: eGain Communications Corporation 

USA PATRIOT ACT 
 NOTICE 
 OF 

CUSTOMER IDENTIFICATION 
 IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT 
 To help the government fight
the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. 

WHAT THIS MEANS FOR YOU: when you open an account, we will ask your name, address, date of birth, and other information that will allow us to identify
you. We may also ask to see your driver’s license or other identifying documents. 

			
		
	DEBTOR	  	EGAIN COMMUNICATIONS CORPORATION
		
	SECURED PARTY:	  	COMERICA BANK

 EXHIBIT A to UCC Financing Statement 

COLLATERAL DESCRIPTION ATTACHMENT TO UCC NATIONAL FINANCING FORM 
 All personal property of Borrower (herein referred to as “Borrower” or “Debtor”) of every kind, whether presently existing or hereafter created or acquired, and wherever located,
including, but not limited to: 
  

	(a)	all accounts (including health-care-insurance receivables), chattel paper (including tangible and electronic chattel paper), deposit accounts, documents (including
negotiable documents), equipment (including all accessions and additions thereto), general intangibles (including payment intangibles and software), goods (including fixtures), instruments (including promissory notes), inventory (including all goods
held for sale or lease or to be furnished under a contract of service, and including returns and repossessions), investment property (including securities and securities entitlements), letter of credit rights, money, and all of Debtor’s books
and records with respect to any of the foregoing, and the computers and equipment containing said books and records; 

  

	(b)	all common law and statutory copyrights and copyright registrations, applications for registration, now existing or hereafter arising, in the United States of America
or in any foreign jurisdiction, obtained or to be obtained on or in connection with any of the foregoing, or any parts thereof or any underlying or component elements of any of the foregoing, together with the right to copyright and all rights to
renew or extend such copyrights and the right (but not the obligation) of Secured Party to sue in its own name and/or in the name of the Debtor for past, present and future infringements of copyright; 

 

	(c)	all trademarks, service marks, trade names and service names and the goodwill associated therewith, together with the right to trademark and all rights to renew or
extend such trademarks and the right (but not the obligation) of Secured Party to sue in its own name and/or in the name of the Debtor for past, present and future infringements of trademark; 

 

	(d)	all (i) patents and patent applications filed in the United States Patent and Trademark Office or any similar office of any foreign jurisdiction, and interests
under patent license agreements, including, without limitation, the inventions and improvements described and claimed therein, (ii) licenses pertaining to any patent whether Debtor is licensor or licensee, (iii) income, royalties, damages,
payments, accounts and accounts receivable now or hereafter due and/or payable under and with respect thereto, including, without limitation, damages and payments for past, present or future infringements thereof, (iv) right (but not the
obligation) to sue in the name of Debtor and/or in the name of Secured Party for past, present and future infringements thereof, (v) rights corresponding thereto throughout the world in all jurisdictions in which such patents have been issued
or applied for, and (vi) reissues, divisions, continuations, renewals, extensions and continuations-in-part with respect to any of the foregoing; and 

  

	(e)	any and all cash proceeds and/or noncash proceeds of any of the foregoing, including, without limitation, insurance proceeds, and all supporting obligations and the
security therefor or for any right to payment. All terms above have the meanings given to them in the California Uniform Commercial Code, as amended or supplemented from time to time. 

Notwithstanding the foregoing, the Collateral shall not include more than sixty-five percent (65%) of the capital stock of any foreign Subsidiary.

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