Document:

Amendment to Stock Purchase Warrants

 Exhibit 10.1 
 AMENDMENT TO STOCK PURCHASE WARRANTS 
 This Amendment
to Stock Purchase Warrants dated as of October 26, 2009 (this “Amendment”) amends those certain Warrants and Amended and Restated Warrants listed on Schedule A hereto (collectively, the “Warrants”),
issued by Kana Software, Inc., a Delaware corporation (the “Company”), pursuant to those certain Common Stock and Warrant Purchase Agreements dated as of June 25, 2005 and September 29, 2005, as amended (the
“Purchase Agreements”) by and among the Company, NightWatch Capital Partners LP, NightWatch Capital Partners II, LP and RHP Master Fund, Ltd. (the “Buyers”). This Amendment is made by and among the Company and each
of the Buyers. The capitalized terms not otherwise defined herein have the respective meanings given to them in the Warrants. 
 RECITALS 
 WHEREAS, each of the undersigned holds a Warrant and Section 11 of the Warrants provides that any
provision of the Warrants may be amended only by an instrument in writing signed by the Company and the holder of a Warrant. 
 WHEREAS,
the parties desire to amend the Warrants in connection with the potential sale, transfer and assignment of substantially all of the assets of the Company to, or merger of the Company into a subsidiary of, an acquiring entity (the
“Transaction”). 
 AGREEMENT 
 NOW, THEREFORE, in consideration of the mutual promises made herein and other good and valuable consideration, the receipt and
adequacy of which are hereby acknowledged, the parties hereto agree as follows: 
 1. Amendment to Warrants.

 (a) Amendment of Section 2. The Exercise Period of each of the Warrants as set forth in
Section 2 is hereby extended for an additional two-year period such that each of the Warrants shall be exercisable at any time or from time to time before 5:00 p.m., New York City time on the seventh (7th) anniversary of the date of issuance of the Warrant pursuant to
the Purchase Agreement. 
 (b) Amendment of Section 4(e). Section 4(e) of each of the Warrants is hereby
amended to read in its entirety as follows: 
 “Consolidation, Merger or Sale. This Warrant shall remain outstanding
on the same terms and conditions following any sale or conveyance of all or substantially all of the assets of the Company (other than in connection with a plan of complete liquidation of the Company) provided that shares of Common Stock remain
outstanding following such sale or conveyance. In case of any consolidation of the Company with or merger of the Company into any other corporation in which the consideration to be paid for shares of Common Stock upon consummation of the
consolidation or merger is solely cash, the holder of this Warrant will have

 
the right to acquire and receive upon exercise of this Warrant, in lieu of the shares of Common Stock immediately theretofore acquirable upon the exercise of this Warrant, such cash consideration
as may be payable upon consummation of the consolidation or merger for the number of shares of Common Stock issued upon exercise less the Exercise Price. In the case of any consolidation of the Company with or merger of the Company into any other
corporation in which the consideration to be paid for shares of Common Stock upon consummation of the consolidation or merger is (or includes) consideration other than cash, then as a condition of such consolidation or merger, adequate provision
will be made whereby the holder of this Warrant will have the right (and such right will continue for the remainder of the Exercise Period) to acquire and receive upon exercise of this Warrant in lieu of the shares of Common Stock immediately
theretofore acquirable upon the exercise of this Warrant, such shares of stock, securities or assets as may be issued or payable with respect to or in exchange for the number of shares of Common Stock immediately theretofore acquirable and
receivable upon exercise of this Warrant had such consolidation or merger not taken place, and in any such case, the Company will make appropriate provision to insure that the provisions of this Paragraph 4 hereof will thereafter be applicable as
nearly as may be in relation to any shares of stock or securities thereafter deliverable upon the exercise of this Warrant. The Company will not effect any consolidation or merger in which the consideration is (or includes) consideration other than
cash unless prior to the consummation thereof, the successor or acquiring entity (if other than the Company) and, if an entity different from the successor or acquiring entity, the entity whose capital stock or assets the holders of the Common Stock
of the Company are entitled to receive as a result of such consolidation or merger, assumes by written instrument the obligations under this Paragraph 4 and the obligations to deliver to the holder of this Warrant such shares of stock, securities or
assets as, in accordance with the foregoing provisions, the holder may be entitled to acquire. In the event the Company effects any consolidation or merger or sale or conveyance of substantially all of its assets prior to the end of the Exercise
Period, this Warrant will become, at the option of the Holder, immediately exercisable.” 
 2. Waiver of Notice. The
undersigned holder hereby waives any notice and procedural requirements which the holder may be entitled to with respect to the Transaction under Section 4(j) of the Warrants. 
 3. No Other Amendment. Except as expressly modified by this Amendment, all terms of the Warrants shall remain in full force and effect. 
 4. Counterparts; Facsimile. This Amendment may be executed in any number of counterparts, each of which when so executed and delivered
will be deemed an original, and all of which together shall constitute one and the same agreement. This Amendment may be executed and delivered by facsimile and upon such delivery the facsimile signature will be deemed to have the same effect as if
the original signature had been delivered to the other party. 
 [SIGNATURE PAGES
FOLLOW] 

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the date
first above written. 
  

			
	THE COMPANY:
	
	KANA SOFTWARE, INC.
		
	By:	 	         /s/ Michael S. Fields

		 	    Michael S. Fields
		 	    Chief Executive Officer

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the date
first above written. 
  

			
	THE BUYER:
	
	NIGHTWATCH CAPITAL PARTNERS, LP
		
	By	 	 NightWatch Capital Management, LLC, its general partner

		
	By:	 	         /s/ John F. Nemelka

		 	    John F. Nemelka
		 	    Managing Principal
	
	NIGHTWATCH CAPITAL PARTNERS II, LP
		
	By	 	 NightWatch Capital Management, LLC, its general partner

		
	By:	 	         /s/ John F. Nemelka

		 	    John F. Nemelka
		 	    Managing Principal
	
	 each c/o NightWatch Capital Advisors, LLC
 3311 North University Avenue, Suite 200
 Provo, Utah 84604
 Phone:    (801) 805-1305
 Fax:        (801) 344-8773
 Attention: John F. Nemelka
  
 Copy all notices to:
  
 Akerman Senterfitt
 One S.E. 3rd
Avenue, 28th Floor
 Miami, Florida 33131-1714
 Attention: Martin T.
Schrier, Esq.

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the date
first above written. 
  

			
	THE BUYER:
	
	RHP MASTER FUND, LTD.
		
	By:	 	 Rock Hill Investment Management, L.P., its investment manager

		
	By:	 	RHP General Partner, LLC
		
	By:	 	         /s/ Wayne D. Bloch

		 	    Wayne D. Bloch
		 	    Managing Partner
	
	 c/o Rock Hill Investment Management, L.P.
 3 Bala Plaza – East, Suite 585
 Bala Cynwyd, PA 19004
 Phone:    (610) 949-9700
 Fax:        (610) 949-9600
 Attention: Keith S. Marlowe
  
 Copy all notices to:
  
 Ballard Spahr Andrews & Ingersoll, LLP
 1735 Market Street, 51st Floor
 Philadelphia, PA
19103
 Attention: Gerald J. Guarcini, Esq.

 SCHEDULE A 
 WARRANTS 
  

								
	Name	  	Date	  	Shares of Common Stock Underlying Warrant
	  	Exercise Price
	 NightWatch Capital Partners LP
	  	 amended and restated 9/29/05
	  	339,904	  	$	2.452
	 NightWatch Capital Partners II, LP
	  	 amended and restated 9/29/05
	  	339,904	  	$	2.452
	 RHP
Master Fund, Ltd.
	  	 amended and restated 9/29/05
	  	135,961	  	$	2.452
	 	 	 	 
	 	  	 	  	 	  	 	 
	 NightWatch Capital Partners LP
	  	 amended and restated 10/25/05
	  	459,034	  	$	1.966
	 NightWatch Capital Partners II, LP
	  	 amended and restated 10/25/05
	  	329,007	  	$	1.966
	 RHP
Master Fund, Ltd.
	  	 amended and restated 10/25/05
	  	157,646	  	$	1.966
	 	 	 	 
	 	  	 	  	 	  	 	 
	 NightWatch Capital Partners LP
	  	 10/25/05
	  	74,329	  	$	1.966
	 NightWatch Capital Partners II, LP
	  	 10/25/05
	  	53,274	  	$	1.966
	 RHP
Master Fund, Ltd.
	  	 10/25/05
	  	25,527	  	$	1.966Second Amendment to Loan Agreement

 Exhibit 10.1 
 SECOND AMENDMENT TO LOAN AGREEMENT AND 
 SECOND
AMENDMENT TO PROMISSORY NOTE 
 (Universal Truckload Services, Inc.) 
 This Second Amendment to Loan Agreement and Second Amendment to Promissory Note (“Second Amendment”) is made this 26th day of
October, 2009, between Universal Truckload Services, Inc., a Michigan corporation with offices at 12755 E. Nine Mile Road, Warren, Michigan 48089 (“Borrower”) and KeyBank National Association, a national banking association, with offices
at 100 S. Main Street, Ann Arbor, Michigan 48104 (“Lender”). 
 RECITALS 
 A. Borrower and Lender have entered into that certain Loan Agreement, dated October 29, 2007, and amended by the First Amendment to
Loan Agreement and First Amendment to Promissory Note dated as of October 28, 2008 (“Loan Agreement”), pursuant to which Lender has provided Borrower with a loan in the original principal amount of $20,000,000.00 (“Loan”).
Capitalized terms used in this Second Amendment and not otherwise defined shall have the meanings given to them in the Loan Agreement. 
 B. Borrower executed and delivered to Lender a Promissory Note (Revolving Credit), dated October 29, 2007, and amended by the First Amendment to Loan Agreement and First Amendment to Promissory Note dated as of October 28, 2008,
to evidence the Loan (“Note”). 
 C. Borrower has requested an extension of the Maturity Date of the Loan and certain
other modifications to the terms of the Loan, the Note and the Loan Documents. Lender has agreed to such extension and modifications subject to the terms and conditions set forth in this Second Amendment. 
 NOW, THEREFORE, in consideration of and in reliance upon the foregoing recitals and for other good and valuable consideration, the receipt
of which is hereby acknowledged, Borrower and Lender agree as follows: 
 1. The Loan Agreement is amended as follows:

 a. The definition of Maturity Date in Section 1.2 is amended to read in its entirety as follows:

 “‘Maturity Date’ means October 25th, 2010.” 
 b. Section 2.3 is amended and restated to read in its entirety as follows: 
 “2.3 Fees. The Borrower shall pay the Lender the following fees: 
  

	 	(a)	Borrower agrees to pay Lender a letter of credit fee of one percent (1.00%) per annum of the amount of any issued and outstanding standby Letters of Credit,
payable annually in advance, plus usual and customary issuance and administrative fees. 

 All fees payable hereunder shall be fully earned and non-refundable upon issuance of each
standby Letter of Credit.” 
 2. The Note is amended as follows: 
 a. The Maturity Date is now October 25th, 2010. 
 b. The first sentence of the paragraph identified as “Interest” on page 1 of the Note is amended to read as
follows: 
 Borrower shall pay interest on the outstanding principal balance of this Note at the rate per annum equal to the
Prime Rate. 
 c. The definition of “Overnight LIBOR Margin” is amended to read as follows: 

“Overnight LIBOR Margin” shall mean one and one-half percent (1.50%). 
 d. The definition of “LIBOR Margin” is amended to read as follows: 
 “LIBOR Margin” means one and one-half percent (1.50%). 
 e. The term “Prime Rate Margin” is hereby deleted. 
 3. Survival. In all other respects and except as expressly amended, modified or restated in this Second Amendment, the Loan
Agreement, the Note, the Loan Documents and all of the terms, covenants and conditions thereof as originally executed and delivered are ratified and confirmed in their entirety and shall remain in full force and effect until the Loan, with all
accrued interest thereon, shall be fully paid and satisfied. Borrower reaffirms and ratifies each and every term of the Loan Agreement, the Note and the Loan Documents including, without limitation, the representations and warranties given to
Lender, which such representations and warranties are true and correct as of the date hereof, except for representations given as of or with respect to a particular date. 
 4. Effect of Second Amendment. This Second Amendment shall not be construed as an agreement to substitute a new obligation or to extinguish an obligation under the Loan Agreement, the Note or the
Loan Documents and shall not constitute a novation as to the obligations of the parties. If any express conflict shall exist between the agreements of the parties herein and as set forth in the Loan Agreement, the Note or the Loan Documents, this
Second Amendment shall govern and supersede the agreements set forth in the previous documents. 
 5. Payment of Costs.
Borrower agrees that it shall pay all reasonable closing costs with respect to this Second Amendment including, without limitation, reasonable attorneys’ fees. 
 6. Representations and Warranties. Except as set forth in this Second Amendment, Borrower has fully complied with all covenants and agreements to be complied with or performed by it under the Loan
Agreement, the Note and the Loan Documents and Borrower is not aware of any present default under the Loan Agreement, the Note or the Loan Documents. Borrower has the full power and authority to enter into this Second Amendment. 
 7. Release of Claims. Borrower, in every capacity, hereby waives, discharges and forever releases Lender, Lender’s employees,
officers, directors, attorneys, stockholders and successors and assigns, from and of any and all claims, causes of action, allegations or assertions that the Borrower may

  

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have or may have made at any time up, through and including the date of this Second Amendment, regardless. of whether any such claims, causes of actions, allegations or assertions arose as a
result of Lender’s actions or omissions in connection with making the Loan or any other obligations of any nature or kind of Borrower. 
 IN WITNESS WHEREOF, the undersigned hereto have caused this Second Amendment to be duly executed and delivered as of the day and year first above written. 
  

			
	BORROWER:
	
	UNIVERSAL TRUCKLOAD SERVICES, INC.
		
	By:	 	     /s/ Robert E. Sigler

	Name:	 	Robert Sigler
	Title:	 	CFO
	
	LENDER:
	
	KEYBANK NATIONAL ASSOCIATION
		
	By:	 	     /s/ Erik Siersma

	Name:	 	Erik M. Siersma
	Title:	 	Vice President

  

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