Document:

<PAGE>

                                                                   EXHIBIT 10.45

                            FIRST AMENDMENT TO THE
                    CALL CENTER SERVICES AGREEMENT BETWEEN
          MCI WORLDCOM COMMUNICATIONS, INC. AND RMH TELESERVICES INC.

         COME NOW MCI WORLDCOM Communications, Inc. ("MCI") and RMH
Teleservices, Incorporated ("RMH"), and in consideration of the mutual
provisions contained herein and other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, hereby agree to amend
the Call Center Services Agreement, as follows:

         This Amendment is entered into effective August 6, 2001.

1.       Section 3.4 of the Agreement is amended by substituting the following
         for the first sentence: RMH shall support the Services at its Houston,
         TX and Sarnia, Ontario call center facilities.

2.       Section 3.8 of the Agreement is amended by substituting the following
         for the second sentence: If the number of Agency Escalations directly
         caused by Calls made by RMH CSRs or TMRs exceeds the MCI Internal
         Center rate by more than ten percent (10%) for any RMH Center in any
         two months during the term of the Agreement, MCI has the right to
         terminate the Agreement as to that RMH Center immediately for cause.

3.       Section 4.1 (and all subparts) of the Agreement does not apply to the
         Sarnia, Ontario Center.

4.       Section 4.7.1 of the Agreement is amended by substituting the
         following:

         Initial Training. For the Houston, TX Center, MCI shall pay for Initial
         ----------------
         Training for CSRs at a rate of [REDACTED DUE TO REQUEST FOR
         CONFIDENTIAL TREATMENT] per Training Hour and for TMRs at a rate of
         [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per Training Hour
         for all new hires up to the first [REDACTED DUE TO REQUEST FOR
         CONFIDENTIAL TREATMENT] full-time equivalent ("FTE") productive CSRs
         and and up to the first [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
         TREATMENT] FTE productive TMRs. For the Sarnia, Ontario Center, MCI
         shall pay for Initial Training for CSRs at a rate of [REDACTED DUE TO
         REQUEST FOR CONFIDENTIAL TREATMENT] per Training Hour for all new hires
         up to the first [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]
         FTE productive CSRs. Thereafter, should MCI require the addition of
         FTEs, the Parties will mutually agree upon the amount of additional
         Initial Training MCI shall pay for. Any additional Initial Training
         will be at the same rates, and under no circumstances shall MCI be
         responsible for training expenses attributable to Attrition.

5.       Section 4.7.2 of the Agreement does not apply to the Sarnia, Ontario
         Center.

6.       Section 4.8 of the Agreement is amended by substituting the following
         for the second sentence: MCI will provide the Houston, TX and Sarnia,
         Ontario Centers, at its own expense, all proprietary enhanced software
         for the handling of Calls (the "MCI Proprietary Software") and all
         other MCI Software listed in Schedule D.

                                       1
<PAGE>

 7.      Section 4.9.1 of the Agreement is amended by substituting the following
         for the first sentence: MCI shall assign an MCI Operations Team
         including technical support personnel at the Houston, TX and Sarnia,
         Ontario Centers to work with RMH during the Term of this Agreement.

 8.      Section 7.1.1 of the Agreement is amended by substituting the
         following:

         MCI agrees not to terminate, discipline, evaluate or in any manner
         promise any employee, independent contractor, agent or vendor of RMH
         any term or condition of employment at the Houston, TX or Sarnia,
         Ontario Centers.

9.       Section 8.1 of the Agreement is amended by adding the following:
         Notwithstanding the foregoing, as to the Sarnia, Ontario Center only,
         the term of this Agreement will commence on August 6, 2001 and end on
         February 6, 2002.

10.      The last sentence of Section 8.2 of the Agreement does not apply to the
         Sarnia, Ontario Center.

11.      Section 8.4 of the Agreement is amended by adding the following:
         Notwithstanding the foregoing, as to the Sarnia, Ontario Center only,
         MCI may terminate this Agreement for convenience upon sixty (60) days
         written notice to RMH.

12.      Section 8.8 of the Agreement does not apply to termination of the
         Agreement only as to the Sarnia, Ontario Center.

13.      Section 8.9 (and all subparts) of the Agreement does not apply to
         termination of the Agreement only as to the Sarnia, Ontario Center.

14.      Schedule C of the Agreement is amended by adding the following
         Sections:

         1.1.4  For the Sarnia, Ontario Center only, RMH shall be compensated on
                a monthly basis for all System Hours worked. RMH will document
                actual System Hours worked per invoice via the ACD reports. MCI
                reserves the right to review the ACD, ancillary reports, and any
                back-up documentation as necessary, notwithstanding any limits
                on number of audits set forth in Section 10 of the Agreement.
                System Hour pricing will be [REDACTED DUE TO REQUEST FOR
                CONFIDENTIAL TREATMENT]per System Hour.

         2.3    For the Sarnia, Ontario Center only, RMH will not be eligible to
                receive penalties and incentives for performance.
                Notwithstanding the foregoing, RMH must manage Customer Service
                performance based on the Top Center Rankings criteria as set out
                in Schedule B.

15.      Schedule D of the Agreement is amended by adding the attached Schedule
         D for the Sarnia, Ontario Center only.

16.      Schedule G of the Agreement is amended by adding the attached Schedule
         G for the Sarnia, Ontario Center only.

17.      Except as otherwise expressly set forth herein, the terms and
         conditions contained in the Agreement

                                       2
<PAGE>

         are unchanged.

18.      This Amendment, together with the Agreement (together the "Agreement"),
         constitutes the entire agreement between the Parties with respect to
         the subject matter hereof and all prior agreements and representations
         of the Parties related to these matters, whether written or oral, are
         merged herein and shall be of no further force or effect. This
         Agreement cannot be changed or modified except in writing signed by
         both Parties.

MCI WORLDCOM Communications, Inc.           RMH Teleservices, Incorporated

By: /s/ Victoria Harker                     By: /s/ Paul J. Burkitt
   ------------------------------               ---------------------
Name: Victoria Harker                       Name: Paul J. Burkitt
     ----------------------------                -----------------
Title: SR. Vice President                   Title: EVP Sales & Marketing
      ---------------------------                  ----------------------

                                       3
<PAGE>

                                  SCHEDULE G

     Customer Service Rep/Sup/Manager Compensation Grids - Sarnia Ontario
     ---------------------------------------------------------------------

TABLE 1: Customer Service Rep/Supervisor/Manager Budgeted Salary, Incentives and
Variable Costs

             [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]

TABLE 2: Customer Service Variable Costs (per Headcount per Month)

             [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]<PAGE>

                                                                   EXHIBIT 10.46

                           VENDOR SERVICES AGREEMENT

     THIS SERVICE AGREEMENT ("Agreement") is made effective as of the 1/st/ day
of January, 2001, by and between Nextel Communications of the Mid-Atlantic,
Inc., a Delaware corporation ("Nextel"), and RMH Teleservices, Inc., a
Pennsylvania corporation (the "Vendor"), with a federal tax identification
number of #.

                             W I T N E S S E T H:
                             - - - - - - - - - -

     WHEREAS, Nextel desires to retain Vendor to provide services in the area of
Telemarketing, Telesales and Data Entry and Vendor desires to provide such
services pursuant to the terms and conditions hereinafter set forth.

     NOW, THEREFORE, in consideration of the above recitals and the mutual
covenants contained herein, and for other good and valuable consideration, the
receipt and sufficiency of which the parties hereby acknowledge, the parties
hereto hereby covenant and agree as follows:

I. THE SERVICES
   ------------

1.   Appointment and Acceptance. Nextel hereby retains Vendor as a Vendor, and
     --------------------------
Vendor hereby accepts such appointment from Nextel, under the terms and
conditions hereinafter set forth. All other agreements or arrangements, oral or
written, between the parties in any way pertaining to the appointment of Vendor
are hereby terminated and completely merged herein.

2.   Personnel. The personnel to be provided by Vendor to perform services for
     ---------
Nextel (collectively and individually, the "Personnel") are set forth in
Schedule A, attached hereto and incorporated herein. The parties hereby agree
that the Personnel are agents of Vendor and will be bound by all terms and
conditions herein set forth and binding Vendor. In the event that any Personnel
assigned by Vendor to Nextel is, in Nextel's reasonable opinion, unsatisfactory,
then upon written notice to Vendor, Nextel shall have the sole right to require
Vendor to immediately terminate such Personnel's assignment with Nextel and, at
Nextel's option, Vendor shall immediately furnish a suitable replacement.

3.   Scope of Services. Vendor agrees to provide Nextel, as requested by Nextel,
     -----------------
the Telemarketing, Telesales and Data Entry services (the "Services") set forth
in Schedule B, attached hereto and incorporated herein. The Services of the
Vendor may be extended or curtailed by Nextel from time to time.

4.   Extent of Services. The Vendor shall devote the appropriate time,
     ------------------
attention, and energies to the performance of the duties under this Agreement,.
Vendor agrees to perform the Services in a professional and timely manner, ,
using the highest degree of skill, diligence and expertise.

5.   Access to Premises. Vendor shall be responsible for Vendor's Personnel
     ------------------
observing Nextel's rules and regulations relating to Nextel's place of business
(the "Premises") including but not limited to safety regulations and security
requirements and for working in harmony with Nextel's employees, agents,
contractors and Vendors. In the event that Nextel determines that any person
assigned by Vendor is failing to observe such rules and/or work in such manner,
Nextel may request that the person be removed from Nextel's Premises. Upon
receipt of such request, Vendor shall ensure that such person(s) leave the
Premises promptly and, at Nextel's option, Vendor shall immediately furnish a
suitable replacement.

6.   Independent Contractor. Vendor will furnish Vendor's services as an
     ----------------------
independent contractor and not as an employee of Nextel or of any company
affiliated with Nextel. Vendor has no power or authority to act for or bind
Nextel or any company affiliated with Nextel in any manner. Vendor shall be
solely responsible for all matters relating to employment of the Personnel
including, without limitation, compliance with all applicable worker's
compensation, unemployment compensation, medical dental, and disability
insurance, social security laws and with all withholding and all other federal,
state and local laws governing such matters. Vendor is not entitled to any
medical coverage, life insurance, participation in Nextel's savings plan, stock
purchase plan or other benefits afforded to Nextel's regular
<PAGE>

employees or those of Nextel's affiliated companies. Vendor shall be responsible
for meeting any legal requirements imposed on Vendor as a result of this
Agreement, including but not limited to the filing of income tax returns and the
payment of taxes; and Vendor agrees to indemnify Nextel for the failure to do
so, if Nextel is required to make any such payment otherwise due by Vendor.

II.  TERM
     ----

The term of such services shall commence as of December 1, 2000 and shall expire
December 1, 2002, unless terminated earlier as provided herein. The term of
Vendor's services shall hereinafter be referred to as the "Term."

III. COMPENSATION
     ------------

1.        Service Fees. Nextel shall, during the Term of this Agreement, pay to
          ------------
Vendor as basic compensation for the Services (the "Service Fee(s)") the sums
set forth in Schedule C, provided however, in the event that any individual is
terminated pursuant to Paragraph I.2, then no Service Fee shall thereafter be
due, payable and/or accrue on behalf of said individual.

2.        Expenses. During the Term, Nextel shall reimburse Vendor for all
          --------
authorized expenses incurred and paid by Vendor in the course of the performance
of the duties hereunder. Notwithstanding anything to the contrary in this
Subparagraph III.2, Vendor shall obtain Nextel's written consent prior to
incurring any single item of expense in excess of [REDACTED DUE TO REQUEST FOR
CONFIDENTIAL TREATMENT] pursuant to Schedule B.

3.        Payment Terms. Payments of Service Fees and expense reimbursements
          -------------
shall be made within thirty (30) days after Nextel's receipt of Vendor's
invoice. Vendor's invoices shall include an itemized account of services by
program and reimbursable expenses, together with all original receipts relating
to the reimbursable expenses, if any.

4.        Use of Funds. Vendor represents and warrants that (a) all payments
          ------------
under this Agreement constitute compensation for services performed and (b) this
Agreement, all payments hereunder, and the use of the payments by Vendor, do not
and shall not constitute an offer, payment, promise, or authorization of payment
of any money or gift to an official, political party, or candidate for political
office in any jurisdiction within or outside the United States. These payments
may not be used to influence any act or decision of an official, party, or
candidate in any capacity, or to induce such official, party, or candidate to
use influence with a government to affect or influence any act or decision of
such government to assist Nextel in obtaining, retaining, or directing business
to Nextel or any person or other corporate entity. As used in this Paragraph,
the term "official" means any officer or employee of a government, or any person
acting in an official capacity for or on behalf of any government; the term
"government" includes any department, agency, or instrumentality of a
government.

IV.  REPRESENTATIONS
     ---------------

1.        Representation and Agreements of the Vendor. The Vendor represents and
          -------------------------------------------
warrants, knowing that Nextel is relying thereon in entering into this
Agreement, that Vendor is free to enter into this Agreement and to perform the
duties required hereunder, and that there are no employment contracts,
agreements, restrictive covenants or other restrictions preventing Vendor from
entering into this Agreement or performing the duties hereunder.

2.        Conflict of Interest. During the Term of this Agreement, Vendor will
          --------------------
not enter into any activity, employment, or business arrangement that conflicts
with Vendor's obligations under this Agreement. In view of the sensitive nature
of Vendor's status, Nextel shall have the option of terminating this Agreement
at any time if, in Nextel's reasonable judgment, a conflict of interest exists
or is imminent. Vendor will advise Nextel of Vendor's position with respect to
any activity, employment, or business arrangement contemplated by Vendor that
may be relevant to this

                                       2
<PAGE>

paragraph. For this purpose, Vendor agrees to disclose any such plans to Nextel
prior to implementation. In particular, Vendor agrees to disclose and notify
Nextel in writing when a new client or business is being introduced into the
same facility that is handling the Nextel business. Vendor agrees that they will
not place a wireless competitor within the same facility as Nextel.

V.   PROPRIETARY RIGHTS.
     ------------------

1.        Nextel Property. Title to any and all Nextel property furnished or
          ---------------
provided to Vendor hereunder shall remain in Nextel.

2.        Ownership. All work product of Vendor, its agents and employees
          ---------
performed pursuant to this Agreement (collectively "Work Product") shall be
deemed "works made for hire" and owned exclusively by Nextel. Any computer
software, process, database or other data or materials developed, designed or
produced by Vendor for Nextel shall be the sole and exclusive property of the
Nextel. Vendor hereby unconditionally and irrevocably transfers and assigns to
Nextel all right, title and interest in and to any and all Work Product,
including, without limitation, all patents, copyrights, trademarks, service
marks and other intellectual property rights. Vendor agrees to execute and
deliver and cause its employees and agents to execute and deliver to Nextel any
transfers, assignments, documents or other instruments which Nextel may deem
necessary or appropriate to vest complete title and ownership of any or all Work
Product, and all rights therein, exclusively in Nextel.

VI.  CONFIDENTIAL INFORMATION
     ------------------------

1.        Definitions. As used in this Section VI: (i) "Nextel" and any word
          -----------
referring to Nextel shall mean Nextel, its parent, subsidiaries and/or
affiliates; (ii) "Representative" shall mean any director, officer, employee,
agent, lender, partner or representative, including without limitation any
accountant, attorney, and financial advisor, is herein referred to as a
"Representative"; (iii) "Information" shall mean the information furnished to
Vendor as contemplated by this Agreement which is confidential, proprietary or
otherwise not generally available to the public, whether furnished by Nextel or
any of its Representatives, together with all technical, proprietary, sales,
financial data and information, whether written or oral, including but not
limited to Nextel's financial papers and statements, site lists, landlord
information, lease and/or contract terms, customer lists, research and
development activities, computer hardware and software, drawings, trade secrets,
operating procedures, marketing strategies, pricing methods, customer relations,
any method and/or procedure relating or pertaining to projects developed by
Nextel or contemplated to be developed, future plans and all written or
electronically stored documentation prepared by Vendor based on or reflecting,
in whole or in part, such information or any discussions between Nextel and
Vendor. Information includes not only written information but also information
transferred orally, visually, electronically or by any other means and copies,
abstracts, summaries, or analyses of such information prepared by Vendor or
others.

2.        Nondisclosure. It is contemplated that, in the course of Vendor's
          -------------
Services, Nextel shall be supplying and/or disclosing to Vendor Information to
assist Vendor in providing Nextel with consulting services. The Information
will, during the Term of this Agreement and for a period of three (3) years
subsequent to the termination or expiration of the Agreement, be kept
confidential by Vendor, not be used by Vendor in any way detrimental to Nextel
and not used other than in connection with the provision of consulting services
hereunder. Vendor will be responsible for any improper use of the Information by
it (including, without limitation, the Personnel) or any of its employees or
Representatives. Without the prior written consent of Nextel, Vendor will not
disclose to any entity or person, the Information, that the Information has been
made available to it, or any other facts with respect to any conversations
and/or discussions between Vendor and Nextel. Vendor agrees to keep all
Information secret and confidential and agrees not to disclose it to anyone
except to the limited group of employees or Representatives who are actually
engaged in providing Teleservices to Nextel.

                                       3
<PAGE>

3.        Exclusions. The Information required to be kept confidential by Vendor
          ----------
shall not include any Information which becomes published or is in the public
domain by other than an unauthorized disclosure by Vendor or its employees,
representatives or agents or other than an unauthorized disclosure by a third
party.

4.        Return. Upon the earlier of any termination of this Agreement or upon
          ------
notice from Nextel, Vendor will return to Nextel the Information which is in
tangible form, including any copies which Vendor may have made, and Vendor will
deliver to Nextel (or, where such delivery is not possible, destroy (but provide
Nextel with an itemized list thereof)) all abstracts, summaries thereof or
references thereto in its documents, including any Information prepared by
Vendor, and certify to Nextel that Vendor has done so, and neither Vendor nor
its employees, agents or representatives will use any of the Information with
respect to, or in furtherance of, its business, any of their respective
businesses, or in the business of anyone else, whether or not in competition
with Nextel, or for any other purpose whatsoever. Any Information not so
returned and/or delivered will remain subject to this provision. Further, upon
the expiration or termination of this Agreement, upon the termination of the
assignment of any Personnel or other individual to Nextel for any reason
                                                          --------------
whatsoever, and/or upon any Personnel or other individual leaving the employ of
----------
Vendor for any reason whatsoever, the Vendor (including without limitation, any
           ---------------------
Personnel) shall not take any Information, drawing, blueprint, and/or other
reproductions, and/or any data, reports, programs, listings, programming
documentation, and/or any other written, graphic or recorded information
relating or pertaining to Nextel (including, without limitation, any Vendor work
product).

5.        Telemarketing/Telesales Manuals. Vendor shall not allow any party to
          -------------------------------
remove the Telemarketing or Telesales Manuals from the Vendor's facility without
prior written approval from Nextel.

6.        Remedy for Breach. As a violation by the Vendor of the provisions of
          -----------------
this Section could cause irreparable injury to Nextel and there may be no
adequate remedy at law for such violation, Nextel shall have the right, in
addition to any other remedies available to it at law or in equity, to enjoin
the Vendor in a court of equity for violating such provisions.

VII. ACKNOWLEDGMENT
     --------------

(a) The Vendor hereby acknowledges that (i) the Vendor is fully familiar with
restrictions, restraints and limitations imposed upon Vendor in in Sections IV,
V, and VI of this Agreement (collectively the "Restraints"); (ii) Nextel would
not continue to employ the Vendor without the imposition of the Restraints;
(iii) the imposition upon the Vendor of the restraints is necessary for the
reasonable and adequate protection of the business of Nextel; and (iv) each and
every Restraint is reasonable with respect to its subject matter, geographic
area, and length of time. (In the event that any of the Restraints are deemed to
be unreasonable or unenforceable by any court of competent jurisdiction, then
the Vendor agrees to submit to such reduction of said Restraints as the court
shall deem necessary to render the Restraints reasonable and enforceable.)

(b) In the event that the Vendor shall be in violation of any Restraints, then
the time limitation therefore shall be extended for a period of time equal to
the period of time during which such breach or breaches occurred. In the event
Nextel shall be required to seek relief in any court or other tribunal, then the
restraints shall be extended for a period of time equal to the pendency of such
proceedings, including appeals, and excluding any periods during which the court
or other tribunal has ordered the Vendor to honor the Restraints and the Vendor
has complied with such order.

                                       4
<PAGE>

VIII.  TERMINATION
       -----------

1.        Termination With Cause. This Agreement shall terminate earlier than
          ----------------------
the Term immediately upon the mutual agreement of the Vendor and Nextel. In
addition, this Agreement may be terminated upon thirty (30) days written notice
from Nextel to the Vendor after the occurrence of any of the following events:
(a) the breach by the Vendor of any term or condition of this Agreement; (b) the
misconduct or neglect on the part of the Vendor in the performance of any
material duties that may be reasonably required; (d) the occurrence of
circumstances that make it impossible for the wireless communications business
of Nextel to be continued (f) the commission by the Vendor of an act of fraud,
misappropriation, embezzlement, dishonesty or any crime of moral turpitude; or.
With respect to any of the events described in (a), (b) above, the Vendor shall
be given a period of Thirty (30 ) days after the notice of termination to cure
the events resulting in the termination to the satisfaction of Nextel. Nextel's
obligation to compensate the Vendor shall abate during the cure period set forth
above and shall cease upon the termination of this Agreement due to the
occurrence of any of the above-mentioned events or upon the expiration of the
Term of this Agreement, and Nextel's only obligation to the Vendor shall be for
the payment of any unpaid compensation accrued and any permitted expenses under
paragraph II.2 that are accrued and unpaid as of the date of such termination or
expiration.

2.        Termination Without Cause. Notwithstanding any provision contained in
          -------------------------
this Agreement to the contrary, Nextel may terminate this Agreement at any time
upon Sixty (60) days' prior written notice to the Vendor. Nextel does not agree
to any minimum level of Services in the form of production hours or programs.
Nextel shall pay all outstanding invoices and balances upon termination.

3.        Effect of Termination. In the event that this Agreement expires or is
          ---------------------
terminated for any reason whatsoever, it is expressly agreed by the parties
           -------------------------
hereto that (i) all rights, duties and obligations shall terminate, except that
the restrictions and provisions imposed on the Vendor as set forth in Sections
IV, V, VI, VII hereof shall remain in effect, and (ii) no severance allowance
shall be payable by Nextel to the Vendor.

IX.    INSURANCE
       ---------

Vendor shall provide and maintain at its own expense the following insurance
against liability arising in any way out of this Agreement and any other
insurance coverages which may be deemed necessary by Nextel: (i) General Public
Liability insurance with a combined single limit of [REDACTED DUE TO REQUEST FOR
CONFIDENTIAL TREATMENT]; (ii) Workers' Compensation and Employers Liability
insurance sufficient and proper under the laws of the state wherein the Services
are to be performed to protect Nextel against claims under the compensation laws
of said state; (iii) Automobile Public Liability insurance covering all vehicles
used in connection with the Agreement with a combined limit of [REDACTED DUE TO
REQUEST FOR CONFIDENTIAL TREATMENT]; (iv) fire, theft, and extended coverage
with respect to the Nextel equipment in Vendor's possession in an amount no less
than the replacement value of such equipment. All insurance policies shall be in
companies satisfactory to Nextel, name Nextel as an additional named insured,
and contain a waiver of subrogation clause whereby the insurer waives all rights
of subrogation it may have under such policies as related to Nextel. Each
insurance policy will contain a clause requiring the insurer to give Nextel at
least thirty (30) days prior written notice of any alteration in the terms of
such policy or the cancellation thereof. Vendor will promptly provide Nextel
with written notice thereof and make available to Nextel all information and
documentation relating thereto.

X.     MUTUAL INDEMNIFICATION
       ----------------------

Each party shall indemnify, defend and hold the other, its representatives,
agents and assignees harmless against any liability for any claims arising out
of its performance or non-performance or its employees or agents of its or their
duties or the exercise of its or their rights pursuant to this Agreement or any
other act or omission that results in any Claim against the other, its
affiliates, employees or agents. For purposes of this indemnification, "Claims"
means and includes all obligations, such as taxes in connection with business
conducted by Vendor, actual and consequential damages, and out-of-pocket costs
reasonably incurred in the defense of any claim, such as accountants',
attorneys' and expert witness

                                       5
<PAGE>

fees, costs of investigation and proof of facts, court costs, other litigation
expenses, travel and living expenses. Each party shall have the right to defend
any such claim against it.

XI.  MISCELLANEOUS
     -------------

(a) Interpretation and Construction. The captions contained herein are for the
    -------------------------------
convenience of the parties hereto and shall not be construed to amend or modify
any of the provisions hereof. The language in all parts of this Agreement shall
in all cases be construed in accordance to its fair meaning as if prepared by
all parties to the Agreement and not strictly for or against any of the parties.

(b) Entire Agreement. This Agreement constitutes the entire agreement and
    ----------------
understanding between the parties hereto. No waiver, amendment or modification
of any provision of this Agreement shall be valid unless in writing and signed
by the parties hereto.

(c) Waiver. The failure of a party to object to, or to take affirmative action
    ------
with respect to, any conduct of the other which is in violation of the terms of
this Agreement shall not be construed as a waiver of the violation or breach or
of any future violation, breach, or wrongful conduct. Any waiver, in whole or in
part, of any provision hereof shall not be construed as a waiver of any other
provision hereof, or as a future waiver of any subsequent breach by the Vendor.

(d) Assignment. This Agreement shall not be assignable by either party without
    ----------
the prior written consent of the other; which consent shall not be reasonably
withheld or delayed; provided, however, that this Agreement is assignable by
Nextel without prior written consent of the Vendor if such assignment is to any
entity which may acquire all or substantially all of Nextel's assets and
business, any entity with or into which Nextel may be consolidated or merged, or
any entity that is the successor entity to Nextel in a share exchange.

(e) Non-Liability. Vendor agrees that neither Nextel nor any of its
    -------------
representatives will have any liability to Vendor resulting from the use of the
Information by Vendor.

(f) Legal Representation. Each of the parties expressly acknowledges and agrees
    --------------------
that it has consulted with and utilized separate counsel in connection with this
Agreement.

(g) Notices. All notices and other communications provided for or permitted
    -------
hereunder shall be in writing and shall be made by hand delivery, first class
mail, postage prepaid, return receipt requested, or telex, telecopier, or
reliable overnight courier addressed as follows:

<TABLE>
         <S>                                         <C>
         If to Vendor to:                            If to Nextel to:

         RMH Teleservices, Inc.                               Nextel Communications of the Mid-Atlantic, Inc.
         40 Morris Avenue                                     2001 Edmund Halley Drive
         Bryn Mawr, PA 19010                                  Reston, VA 20191

         Attention:  Paul Burkitt                             Attention:  Brian Mulhair
                     EVP - Sales and Marketing                            Director of Telemarketing

         With a copy to:                                      With a copy to:

         Wolf Block                                           Nextel Communications, Inc.
         1650 Arch Street                                     2001 Edmund Halley Drive
         22/nd/ Floor                                         Reston, VA 20191-3436
</TABLE>

                                       6
<PAGE>

<TABLE>
         <S>                                                  <C>
         Philadelphia, PA 19103-2907                          Attention: Senior Corporate Counsel - Commercial
</TABLE>

All such notices and communications shall be deemed to have been duly given when
delivered by hand, if personally delivered; three (3) business days after
deposit in any United States Post Office in the Continental United States,
postage prepaid, if mailed; when answered back, if telexed; when receipt is
acknowledged, if telecopied, or the next business day if by overnight courier.

(h) Governing Law. This Vendor Agreement will be governed by and construed in
    -------------
accordance with the laws of the State of Virginia, without giving affect to the
principles of conflict of laws thereof.

(i) Attorney's Fees. In the event that a dispute arises with respect to this
    ---------------
Agreement, the party prevailing in such dispute shall be entitled to recover all
expenses, including, without limitation, reasonable attorneys' fees and
expenses, incurred in ascertaining such party's rights under this Agreement,
whether or not it was necessary for such party to institute suit.

(j) Number and Gender. Whenever the singular number is used in this Agreement
    -----------------
and when required by the context, the same shall include the plural. The
masculine gender shall include the feminine and neuter genders, and the word
"person" shall include a corporation, firm, partnership, or other form of
association.

(k) Unenforceable Terms. If any provision of this Agreement is illegal or
    -------------------
unenforceable, its invalidity shall not affect the other provision of this
Agreement that can be given effect without the invalid provision. If any
provision of this Agreement does not comply with any law, ordinance or
regulation, such provision to the extent possible shall be interpreted in such a
manner to comply with such law, ordinance or regulation, such provision to the
extent possible shall be interpreted in such a manner to comply with such law,
ordinance or regulation, or if such interpretation is not possible, it shall be
deemed to satisfy the minimum requirements thereof.

(l) Binding Effect. This Agreement shall bind and inure to the benefit of the
    --------------
parties hereto and their respective heirs, legal representatives, successors and
permitted assigns.

                                       7
<PAGE>

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.

                                     VENDOR:

                                     RMH Teleservices, Inc.

                                     By: /s/ Paul Burkitt
                                        -----------------------------------

                                     Name:  Paul Burkitt

                                     Title: EVP - Sales and Marketing

                                     Date:  2-2-01

                                     NEXTEL:

                                     NEXTEL COMMUNICATIONS OF THE MID-ATLANTIC,
                                     INC.

                                     By: /s/ Brian Mulhair
                                        -----------------------------------

                                     Name:  Brian Mulhair

                                     Title: Director Telemarketing

                                     Date:  2-10-01

                                       8
<PAGE>

                                   SCHEDULE A
                                   ----------

                                    PERSONNEL

I.   MINIMUM REQUIREMENTS:

     Vendor shall supply personnel to provide Services determined in Schedule B.
     These personnel shall include but not be limited to:

     A.   1 Dedicated Account Manager for each program
     B.   1 Dedicated Quality Manager
     C.   1 Dedicated on Site Program Manager for each program that Vendor
          provides Services. Separate programs shall be defined by Nextel.
     D.   1 Dedicated IT Project Manager
     E.   1 Dedicated on Site Trainer with a team of trainers in a ratio of
          [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] TSRs to Trainer
     F.   Dedicated Monitoring Agents [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
          TREATMENT] TSR to Monitoring Agent Ratio
     G.   [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Supervisor to
          Telemarketing Sales Representative (TSR) Ratio
     H.   Recruiting and HR Personnel as deemed reasonably  necessary by Nextel
     I.   An adequate number of TSR's to meet forecasted service levels and meet
          Nextel's satisfaction to support high market activity, new product
          introduction and promotion followed by interim periods of no
          advertising.

                                       9
<PAGE>

                                  SCHEDULE B
                                  ----------

                                   SERVICES

I.   INBOUND TELEMARKETING AND TELESALES

A.   Description:

     1)   Vendor shall perform Inbound Telemarketing Services for the purpose of
          selling and/or servicing Nextel's products and services through
          Vendor's Telemarketing Sales Representatives (TSRs), supervisors and
          Account Managers. Vendor shall provide the internal organizational
          structure and all hardware necessary to handle inbound calls for
          Nextel Programs. Vendor shall answer inbound calls meeting service
          levels defined below using and maintaining a graphical interface to an
          ACD with ANI and DNIS capability, screens scripts, disposition coding,
          lead preparation and all other operational systems required.

     2)   Vendor shall review and comply with the Telephone Consumer Protection
          Act/Direct Marketing Association ("TCPA/DMA") compliance standards,
          which are incorporated herein by this reference. Vendor shall review
          and comply with all local, state and national "Do Not Call"
          legislation as required by law.

     3)   Vendor shall not reproduce any Nextel Client list for purposes of
          distribution to outside parties.

     4)   Except required by law, Vendor shall maintain the policy that its
          TSR's, supervisors, Account Managers and other personnel shall keep
          confidential what they hear when handling communications with Clients.
          Nextel's Clients must be secure in the knowledge that the content of
          communications and records thereof will be kept confidential and
          private. Nextel's policy of confidentiality extends to the identity of
          the parties to the communication and even to the fact that the
          communication took place.

     5)   Both Vendor and Client agrees to be familiar with, understand the
          requirements of, and will always comply with all laws and government
          regulations governing telemarketing practices in all states within
          which Vendor performs Services for Nextel, including, but not limited
          to, the telemarketing-marketing and Consumer Fraud and Abuse
          Prevention Act. Vendor shall indemnify Nextel for any violations by
          Vendor of applicable laws or regulations. Vendor shall have the right
          to defend or compromise any claim based upon a violation by it of any
          such law or regulation. Nextel agrees to provide reasonable
          cooperation with regard to the defense of any such claim.

B.   Location:

     The Vendor shall perform the services described hereunder at the following
     location and only by Customer's prior written approval shall Contractor
     change locations:

     RMH Teleservices Sarnia Call Center
     Modeland Center
     1086 Modeland Road
     Sarnia, Ontario, Canada N7S6L2

                                       10
<PAGE>

C.   Charges:

     1)   The Service Charges are set forth in Schedule C. Nextel shall only be
          obligated to reimburse or pay Vendor for the charges incurred during
          the performance of Services set forth in this Schedule B and I.3. The
          invoicing and payment terms of the Agreement shall apply for the
          Services rendered. All charges must include any associated taxes.
          Vendor shall invoice Nextel on a monthly basis using separate invoices
          for each program.

     2)   Subject to provisions of the Agreement, Nextel shall reimburse Vendor
          for reasonable expenses directly related to the Vendors performance of
          Services covered by this Schedule. Such reimbursement shall occur only
          if Vendor sends Nextel printed itemized bills having sufficient detail
          to justify the amount billed. Vendor shall bill Nextel for such
          expenses "at cost" at the end of each month during which the expense
          was incurred.

     3)   Vendor understands that Nextel is not obligated nor expected to offer
          special incentives or promotions to encourage Vendor's TSRs to perform
          Services. However, when or if these incentives are offered and
          provided, Nextel will specify use and contest guidelines. Vendor will
          provide a summarization illustrating statistics regarding winners and
          qualifying criteria and an analysis of any impact on the performance
          or designated objective.

     4)   Unless otherwise stated in writing, Nextel's maximum potential Service
          fee obligation shall be composed of rates and charges described in
          Schedule C.

     5)   Nextel shall receive credits to Service Fees due to penalties as
          determined in Schedule C when Vendor has met all Service Level
          Requirements for all programs as determined in Schedule B, I. D. 10.

D.   Performance of Services:

     1)   Staffed Hours of Operation for Inbound Telemarketing Call Center

          a)   Nextel Direct--24 hours/day, 7 days/week

     2)   Telecommunications Infrastructure and Call Blocking: Vendor shall not
          perform any "call blocking" to offer busy signals to inbound Nextel
          calls. If "call blocking" is performed either through capacity on the
          T-1s or manual switching, penalties outlined in Schedule C will be
          exercised. Vendor shall provide infrastructure with the ability to
          maintain operational trunk capacity without returning a busy signal.
          Vendor shall be responsible for setting up and maintaining the
          Telecommunications Infrastructure from the Local POP to the Call
          Center to include all Local Loop expenses.

     3)   Forecasting: Nextel will provide general inbound call forecasting on
          the 5th day of every month for the next three calendar months. Vendor
          shall determine daily, weekly and monthly schedule using an approved
          work performance software package. Vendor shall determine appropriate
          staffing model and submit to Nextel on the 15/th/ day of every month
          for the next three calendar months. This model will show projected
          attrition, forecasted TSR requirements and scheduled training classes.

     4)   Monitoring: Vendor shall monitor TSRs three times per week, rate the
          TSR using a scoring system agreed upon by Nextel and provide results
          to Nextel on a weekly basis. Representatives

                                       11
<PAGE>

          whose monitor scores fall below standard are to be monitored 3
          additional times within that week and are subject to possible campaign
          removal. Supervisors are expected to monitor reps continuously
          throughout operations a minimum of twice per shift.

          Vendor shall provide remote monitoring ports for all inbound programs
          that are available to Nextel 24 hours/day, 7 days/week.

     5)   Reporting: Vendor shall provide daily reports, designed and agreed
          upon by Nextel, by 2:00pm EST the following business day. Weekly
          reports shall be due on Monday for the previous business week by
          4:00pm EST. These reports shall include, but not be limited to:

          (a)  Daily half hour switch reports,

          (b)  Daily call statistics,

          (c)  Daily data entry stats and updates

          (d)  Daily sales reports,

          (e)  Daily "Special Billing Issues" report that identifies customer
               billing issues,

          (f)  Weekly switch reports showing availability, utilization and wrap
               time by rep,

          (g)  Weekly Conversion rates by rep including rep hours and start date
               on campaign,

          (h)  Weekly Return and exchange reporting,

          (i)  Weekly QA/Monitor reports,

          (j)  Weekly Welcome Call reports,

          (k)  Weekly Qualitative Feedback,

          (l)  Training Test Scores for each subject and class,

          (m)  Monthly Market Sales reports for each sales program,

          (n)  Ad hoc reports as needed.

     6)   Telco/Switch Programming: Vendor shall provide and maintain DNIS
          programming, welcome messages and hold messages on the switch. DNIS
          programming requests must be fulfilled by the next business day. There
          must always be a certified switch technician available during regular
          business hours (9:00am to 5:00pm EST) and on-call after hours. This
          certified technician must be able to change welcome and hold messages
          and program DNIS. The power supply for the switch must be backed up by
          a Universal Power Supply (UPS).

     7)   Internet Access: Vendor shall access the Internet through a Tier 1 ISP
          with a minimum connection of a full T1, scaling with growth as
          appropriate (approximately 1.5MB/sec. per 200 users). Vendor shall
          supply all TSRs with Internet access to Nextel.com and T-1 access to
          Nextel's Customer Database (NEWT). Personnel assigned to data entry
          and manager's approval will have access to Nextel's fulfillment
          website as determined by Nextel.

                                       12
<PAGE>

     8)   Sales Verification: All calls must be recorded on digital media. Calls
          shall be stored and saved for a 30 day period. All sales must be
          identified and saved for a 2 year period. Digital recordings shall
          record all sales for the entire length of the call. Digital recordings
          should be able to be retrieved and sent to Nextel via e-mail as a wave
          file within 24 hours of request.

     9)   Service Level Goals:

          (a)  [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] of all calls
               should be answered in [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
               TREATMENT] seconds or less

          (b)  Less than [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
               TREATMENT] abandonment

     10)  Service Level Requirements:

     After the initial call start date on or around February 5, 2001, Vendor
     will have a sixty (60) day grace period before any penalties will apply.
     Vendor also agrees to use commercially reasonable efforts to achieve the
     stated SLA's.

          (a)  All orders should be entered and verified for accuracy ("Manager
               Approved") into Nextel's activation system within 4hours of time
               of sale. If this requirement is not met, a financial penalty will
               be applied (see Schedule C).

          (b)  Quality for Data Entry into the website after the Manager
               Approval process must be [REDACTED DUE TO REQUEST FOR
               CONFIDENTIAL TREATMENT]. All entries must be formatted per Nextel
               standards and include all relevant Nextel required fields. If
               this requirement is not met, a financial penalty will be applied
               (see Schedule C).

          (c)  All return and exchange orders shall be sent to Nextel's
               Activation Center and/or fulfillment vendor within 24 hours of
               receipt of customer call. If this requirement is not met, a
               financial penalty will be applied (see Schedule C).

          (d)  Quality for data entry into the return and exchange logs must be
               [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. All entries
               must be formatted per Nextel standards and include all relevant
               Nextel required fields. If this requirement is not met, a
               financial penalty will be applied (see Schedule C).

          (e)  If a Nextel prospect or customer needs to be escalated to the
               field via the "Manager's Desk", Vendor will begin escalation
               process within 3 business hours of initial call. If this
               requirement is not met, a financial penalty will be applied (see
               Schedule C).

E.   IT Requirements:

     All IT work performed by Vendor for Nextel will be treated as "work for
     hire". Nextel will own all software and said software coding designed by
     Vendor for Nextel including, but not limited to: the GUI TSR interface, any
     data entry program built for Nextel, any database schema, any backend
     process software designed for Nextel. Nextel personnel will have access to
     the code at any time.

       1) Vendor shall send inbound lead files twice daily to destinations
          determined by Nextel by 6:00am EST and 8:00pm EST. If there is a delay
          in sending this inbound lead file, Vendor will notify entire
          distribution of problem and estimated time for resolution.

II.    OUTBOUND TELEMARKETING AND TELESALES

                                       13
<PAGE>

Vendor and Client agree that future programs for Outbound Telemarketing and
Telesales will be addressed under separate addenda to this Agreement.

                                       14
<PAGE>

                                  SCHEDULE C
                                  ----------

                                  SERVICE FEE

I.     NEXTEL DIRECT PROGRAM

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

A.   Nextel Direct per Minute Talk Time Pricing. Talk time must be confirmed
     with switch data to show actual TSR talk time, rather than switch log-in
     time.

     1)   Up to [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] production
          hours per month, per minute talk time price of [REDACTED DUE TO
          REQUEST FOR CONFIDENTIAL TREATMENT]

     2)   From [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] production
          hours per month, per minute talk time price of [REDACTED DUE TO
          REQUEST FOR CONFIDENTIAL TREATMENT].

     3)   From [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] production
          hours per month, per minute talk time price of [REDACTED DUE TO
          REQUEST FOR CONFIDENTIAL TREATMENT].

B.   Nextel Direct Bonus Structure: A bonus shall be due to Vendor as part of
     the Service Fee if Vendor meets all required Service Level Requirements for
     each program as determined in Schedule B, Section I. D. 10.

     1)   Order conversion is determined by Total Orders (Unit Orders, NOL
          Upgrades and Rate Plan Changes)/Convertible Calls. Convertible calls
          is defined as "Orders" plus "Info Request/Shoppers" + "Escalations".

     2)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     3)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     4)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     5)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     6)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     7)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] +, a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

                                       15
<PAGE>

II.  SERVICE LEVEL REQUIREMENTS PENALTIES

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

     All Penalties shall be incurred on the monthly invoice for the program
affected.

A.   All orders should be entered and verified for accuracy ("Manager Approved")
     into Nextel's activation system within 2 hours of time of sale. If Nextel's
     activation system has been operational and this requirement has not been
     met, a penalty of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per
     order will be applied to the month end invoice in the form of a credit to
     the program that was affected.

B.   Quality for Data Entry into the website after the Manager Approval process
     must be [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. All entries
     must be formatted per Nextel standards and include all relevant Nextel
     required fields. If this Service Level Requirement is not met, then a
     penalty of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per order
     for every order over the [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT] requirement will be applied to the month end invoice in the form
     of a credit to the program that was affected.

C.   All return and exchange orders shall be sent to Nextel's Activation Center
     and/or fulfillment vendor within 24 hours of receipt of customer call. If
     Return/Exchange file is not transmitted in required time, then a penalty of
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] for every hour over
     the 24-hour requirement will be applied to the month end invoice in the
     form of a credit proportionately to the program that was affected.

D.   Quality for data entry into the return and exchange logs must be [REDACTED
     DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. All entries must be formatted
     per Nextel standards and include all relevant Nextel required fields. If
     this Service Level Requirement is not met, then a penalty of [REDACTED DUE
     TO REQUEST FOR CONFIDENTIAL TREATMENT] per order for every order over the
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] requirement will be
     applied to the month end invoice in the form of a credit to the program
     that was affected.

E.   If a Nextel prospect or customer needs to be escalated to the field via the
     "Manager's Desk", Vendor will begin escalation process within 3 business
     hours of initial call. If this requirement is not met then a penalty of
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per lead for lead not
     meeting the Service Level Requirement will be applied to the month end
     invoice in the form of a credit to the program that was affected.

F.   Quality for Pricing Quotes: Vendor shall incur the costs of any credit
     issued to a Nextel Client due to validated TSR misquote when such an error
     exceeds [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] in customer
     credit and is the second or greater error within a thirty (30) day period
     by the same TSR.

I.   CALL BLOCKING PENALTIES

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

     All Penalties shall be incurred on the monthly invoice for the program
affected.

     Nextel Clients should not receive busy signals when attempting to reach a
     toll free number hosted by the Vendor. The Vendor should be monitoring use
     of trunks coming into the Call Center to prevent any Client from
     experiencing a busy signal. If it is identified that incoming calls are
     receiving busy signals due to lack of capacity on the Local Loop, Vendor
     will incur a penalty of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT] for every 1 hour time block that receives a busy signal as
     determined by the telecommunications provider. If it
                                       16
<PAGE>

     is identified that incoming calls are receiving busy signals due to "Call
     Blocking" at the switch, Vendor will incur a penalty of [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT] for every 1 hour time block that
     incurred a blocked call.

     For example, if Nextel Clients receive busy signals from 12:00 to 3:00 (a
     three hour time period), regardless of the number of busies received,
     Vendor will be penalized for three hours of blocking.

III. IT REQUIREMENTS PENALTIES

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

     All Penalties shall be incurred on the monthly invoice for the program
affected.

A.   Call Dispositioning: All Calls Handled must be dispositioned appropriately
     using the Nextel Call Dispositioning system. If less than [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT] of calls handled for a particular
     programmed are not dispositioned, the percentage of missing dispositions
     will be deducted from the invoice for that program. For example, if
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] of the calls handled
     by Nextel Direct are not dispositioned and reported, the Nextel Direct
     invoice will be reduced by [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT]. Each program will be reviewed for percentage of calls
     dispositioned.

B.   DNIS Programming: All DNIS programming requests must be completed within 24
     hours (Monday through Friday). For each hour past 24 hours past the time of
     the request, Vendor will incur a [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT] penalty.

IV.  DATA ENTRY

     All data entry production hours shall be documented and billed at [REDACTED
     DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]/hour.

V.   TRAINING

     All training of TSRs shall be documented and billed at [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT]/hour and be accompanied by test scores.
     Nextel will not be responsible for attrition training. For example, Nextel
     will pay for training 10 reps--if 2 reps quit and need to be replaced by 2
     additional reps, Nextel will not pay for this training. Nextel will pay for
     additional required headcount training.

VI.  PROGRAMMING

     Switch programming, application development, network configuration and
     Vendor shall bill maintenance programming at a rate of [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT]/hour.

                                       17

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