Document:

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                                                                   EXHIBIT 10.19
                     SOFTWARE LICENSE AND SERVICES AGREEMENT

This Software License and Services Agreement ("Agreement") is made and entered
into as of this 21st day of May, 1999, between BroadVision, Inc.
("BroadVision") and

Company        Pets.com
       -------------------------------------
        ("Customer")

Address        5903 Christie Ave.
       -------------------------------------
               Emeryville, CA  94608
       -------------------------------------

In consideration of the mutual covenants and conditions contained in this
Agreement, the parties agree as stated herein. The following attachments,
required when applicable, are also part of this Agreement:

   A. Current Licensing Practices
   B. Required Provisions of Sublicenses
   C. Professional Services Terms & Conditions

1. LICENSE.
   A. BroadVision hereby grants to Customer a perpetual (unless terminated as
      set forth herein), [*] , subject to the terms and conditions of this
      Agreement, to use the object code for the Software. For the purpose of
      this Agreement, "Software" shall mean all versions, including current,
      previous, and subsequent versions, of all software products, together with
      operating instructions, user manuals, training material, and other
      documentation as may, in BroadVision's sole discretion, be supplied to
      Customer.

   B. Customer may use the Software in accordance with [*] in force at the time
      of delivery of the applicable Software products. BroadVision's current
      licensing practices are [*] A.

   C. Customer [*] (a) [*] the Software; (b) electronically transmit the
      Software over a network except as necessary for Customer's licensed use of
      the Software; (c) use run-time versions of third-party products embedded
      in the Software, if any, for any use other than the intended use of the
      Software, (d) modify, disassemble, decompile, or reverse engineer the
      Software; (e) transfer possession of any copy of the Software to another
      party, except as expressly permitted herein; or (f) use the Software in
      any way not expressly provided for in this Agreement. There are no implied
      licenses. Customer agrees not to exceed the scope of the licenses granted
      herein.

   D. BroadVision also grants to Customer the right to grant nontransferable
      sublicenses to portions of the Software, where such grants are explicitly
      permitted by BroadVision's licensing practices. Customer shall require
      each such sublicensee, before it may use or install the sublicensed
      Software, to execute a written license agreement containing, at a minimum,
      the required provisions specified in Attachment B. Customer shall
      indemnify BroadVision for all losses, costs, damages, expenses, and
      liabilities caused by Customer's failure to include required terms in its
      sublicense agreements with its sublicensees.

2. PAYMENT, PRICES.
   A. Invoices shall be issued upon delivery of the products or services, unless
      specified herein to the contrary, and shall be due and payable in United
      States currency upon receipt by Customer. Payment shall be overdue thirty
      (30) days after the delivery date specified on the invoice. Overdue
      payments shall be subject to a finance charge of one and one-half percent
      (1 1/2%) for each month or fraction thereof that the invoice is overdue,
      or the highest interest rate permitted by applicable law, whichever is
      lower. BroadVision shall also be reimbursed for its collection costs in
      the event of late payments, including reasonable attorney's fees.

   B. Software will be shipped FOB BroadVision's facility in Redwood City,
      California, U.S.A., by commercial surface transportation. Transportation
      charges in excess of such rates will be billed to Customer. Software shall
      be deemed accepted upon delivery.

   C. The prices stated in BroadVision quotations are exclusive of any federal,
      state, municipal, value-added, foreign withholding or other governmental
      taxes, duties, fees, excises, or tariffs now or hereafter imposed on the
      production, storage, licensing, sale, transportation, import, export, or
      use of the Software or any improvements, alterations, or amendments to the
      Software. Customer shall be responsible for, and if necessary reimburse,
      BroadVision for all such taxes, duties, fees, excises, or tariffs, except
      for governmental or local taxes imposed on BroadVision's corporate net
      income.

* CERTAIN CONFIDENTIAL INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED
  SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

SLSA 1/98                      BroadVision, Inc.                     Page 1 of 5
<PAGE>   2

3. SOFTWARE MAINTENANCE.
   A. BroadVision agrees to provide Customer with software maintenance subject
      to the following provisions and conditions:

      i. At Customer's request, BroadVision shall provide software maintenance
         at prices to be quoted to Customer. Software maintenance shall include
         (i) telephone and electronic mail support provided during BroadVision's
         normal working hours, and (ii) standard releases containing
         improvements or modifications to the Software, where such improvements
         or modifications are not priced as separate new products or options
         ("Standard Release").

     ii. BroadVision shall provide software maintenance for any Standard
         Release until 180 days after shipment of the subsequent Standard
         Release.

    iii. Customer shall designate one or, with BroadVision's prior written
         approval, more than one Support Contact Person, who shall be
         responsible for communicating support issues to BroadVision. Customer
         agrees to provide BroadVision with timely written notification
         containing all details of software problems necessary for BroadVision
         to diagnose such problems. Customer agrees to cooperate fully in
         providing BroadVision with Customer's source code, in machine-readable
         form, and other materials necessary to reproduce a reported software
         problem. Subject to Customer's security requirements, Customer agrees
         to provide BroadVision reasonable direct or remote access and test time
         on Customer's BroadVision system, for the purpose of diagnosing
         reported software problems. If BroadVision provides on-site services at
         Customer's request in connection with software maintenance, Customer
         shall reimburse BroadVision for all travel and other reasonable
         out-of-pocket expenses incurred with respect to such services.

     iv. Software maintenance may also include any patch releases ("Patch
         Releases") that BroadVision, in its sole discretion, makes available.
         Patch Releases are intended to address material deviations between the
         Software and its published specifications until a Standard Release can
         be made available. Customer may install Patch Releases at its option.

      v. BroadVision shall not be responsible for maintaining Software that
         fails to comply with its published specifications if such
         non-compliance is the result of modification of the Software by
         Customer or third parties. If BroadVision expends its time on a
         noncompliance found to be the result of any of the preceding, Customer
         shall pay BroadVision for such time at BroadVision's then-current
         hourly consulting rate.

   B. Unless terminated by either party with at least ninety days notice,
      software maintenance will automatically be renewed for successive one-year
      periods at BroadVision's then-current prices for software maintenance. In
      the event of termination for Customer's breach or Customer's convenience,
      all maintenance fees shall be immediately due and payable without notice;
      in the event of termination for any other reason, Customer shall be
      entitled to a refund of maintenance fees already paid, prorated for the
      unused portion of such fees.

   C. Annual software maintenance fees are due and payable in advance; in all
      other respects payments are subject to the terms and conditions of the
      Agreement.

   D. If Customer initially declines software maintenance and then subsequently
      elects to commence maintenance, or if maintenance for an item of Software
      is discontinued at Customer's request and then subsequently renewed,
      Customer shall pay the maintenance fees that would have been due for the
      period during which maintenance was not provided.

4. TITLE TO SOFTWARE.
   A. Customer shall include BroadVision's copyright or proprietary rights
      notice on any copies of the Software or associated documentation,
      including copyright or proprietary rights notices of third parties that
      are included on media or in documentation provided by BroadVision.
      Customer acknowledges that the Software is the property of BroadVision or
      its licensors.

   B. Unless otherwise requested by BroadVision, Customer shall ensure that the
      phrase, "Personalized by BroadVision One-To-One" shall appear prominently
      on the logon screen, splash screen, or other first view of the Customer's
      application seen by consumers or other end-users when they enter such
      application. The above phrase shall be a hypertext link to a URL specified
      by BroadVision. Customer's use of the phrase

SLSA 1/98                      BroadVision, Inc.                     Page 2 of 5
<PAGE>   3

      shall be in accordance with BroadVision's guidelines for use of the mark.

5. WARRANTY.
   BroadVision warrants that the Software will conform in all material respects
   to its written specifications when installed and for 90 days thereafter. For
   purposes of this Agreement, the sole source of such specifications shall be
   BroadVision's written user documentation. Customer will notify BroadVision
   within 10 days after the expiration of the warranty period of any
   nonconformity. Where a material nonconformity exists within the warranty
   period, and proper notice has been given to BroadVision, BroadVision will, as
   its sole and exclusive liability to Customer, use due diligence to correct
   the nonconformity and provide Customer with one copy of any such corrected
   version of the Software, or, if BroadVision is unable to correct such
   nonconformances within a reasonable period of time, refund all license fees
   paid to it for the Software, or the most recent software maintenance fee paid
   for the Software, if the nonconformity relates to a Standard Release
   delivered pursuant to Section 3 herein. THIS WARRANTY IS IN LIEU OF ALL OTHER
   WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, AND BROADVISION EXPRESSLY
   DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
   PURPOSE, TITLE, OR NONINFRINGEMENT.

6. LIMITATION OF LIABILITY.
   BroadVision's liability to Customer under this Agreement or for any other
   reason relating to the products and services provided under this Agreement,
   including claims for contribution or indemnity, shall be limited to the
   amount paid to BroadVision under this Agreement. NOTWITHSTANDING THE FAILURE
   OF ESSENTIAL PURPOSE OF ANY REMEDY UNDER THIS AGREEMENT, THE PARTIES AGREE
   THAT IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, OR
   CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF USE, PROVIDED THAT
   FOR PURPOSES OF THIS SECTION 6 LOST REVENUES RELATED TO UNAUTHORIZED USE OR
   DISCLOSURE OF THE SOFTWARE SHALL BE DEEMED A DIRECT DAMAGE.

7. INTELLECTUAL PROPERTY RIGHTS INDEMNITY.
   BroadVision will defend and hold harmless Customer against any claim that the
   Software constitutes infringement of a patent, copyright, trademark, or trade
   secret. BroadVision shall also indemnify Customer for any reasonable expense
   incurred by Customer in connection with the foregoing. BroadVision's
   obligations under this section are conditioned upon BroadVision having sole
   control of any such action, and upon Customer notifying BroadVision
   immediately in writing of the claim and giving authority, information, and
   assistance necessary to settle or defend such claim. If the use of the
   Software infringes or is enjoined, or BroadVision believes it is likely to
   infringe or be enjoined, BroadVision may, at its sole option, (i) procure for
   Customer the right to continue use of the licensed Software as furnished;
   (ii) replace the licensed Software; (iii) modify the licensed Software to
   make it non-infringing, provided that the Software still substantially
   conforms to the applicable specifications; or (iv) if BroadVision, after
   using all commercially reasonable efforts, is unable to accomplish the
   foregoing remedies, terminate the license and refund the license fee for the
   Software, less a proportional adjustment for the time the Software was used
   by Customer, equal to the ratio of the time elapsed since the delivery date
   to five (5) years. The indemnity provided herein shall not apply if the
   alleged infringement arises from: (a) the use of other than a currently
   supported, unaltered release of the licensed Software; (b) the use of
   Software that has been modified or merged with other programs by Customer; or
   (c) the use of the licensed Software in combination with software or hardware
   not provided under this Agreement. The foregoing states BroadVision's sole
   and exclusive liability for patent, copyright, or other proprietary rights
   infringement.

8. CONFIDENTIALITY OF SOFTWARE AND DOCUMENTS.
   A. Customer shall not reproduce, duplicate, copy, sell, or otherwise
      disclose, or disseminate the Software, including operating instructions,
      user manuals, and training materials, in any medium except as authorized
      herein. Customer may make copies of the Software, in machine readable
      form, only as is reasonably necessary for archival and backup purposes.

   B. Customer expressly undertakes, using reasonable efforts not less than it
      exercises for its own confidential materials, to retain in confidence, and
      to require its employees or consultants to retain the Software in
      confidence, and will make no use of such information, except under the
      terms and during the existence of this Agreement, and only to the extent
      that such use is necessary to Customer's employees or consultants in the
      course of their employment.

SLSA 1/98                      BroadVision, Inc.                     Page 3 of 5
<PAGE>   4

   C. The provisions of this section shall survive the termination of this
      Agreement for a period of five (5) years.

   D. Customer shall not release the results of any benchmark of the Software,
      or of any third party products embedded in the Software, without
      BroadVision's prior written approval.

9. AUDIT RIGHTS.
   At BroadVision's request, but in no event more than twice annually, Customer
   shall provide BroadVision with a report detailing its use of the Software. No
   more than once annually, BroadVision may audit Customer's records to ensure
   that license and other fees have been properly paid in compliance with this
   Agreement. Any such audit will be conducted during regular business hours at
   Customer's offices and shall not interfere unreasonably with Customer's
   business activities. If an audit reveals that Customer has underpaid its
   total fees by more than five percent (5%), then Customer shall pay
   BroadVision's reasonable costs of conducting the audit, in addition to the
   underpaid amount.

10. TERM/TERMINATION.

   This Agreement is effective on the earlier of (i) the date of shipment of the
   Software or (ii) the date set forth above, and continues until terminated as
   provided herein, or by agreement of both parties. BroadVision may terminate
   this Agreement upon: (a) any material breach of this Agreement by Customer
   that is not cured within 30 days following written notice thereof; or (b)
   failure by Customer to pay license fees for Software under the payment terms
   specified in this Agreement or as stated on BroadVision's invoice for such
   Software, which failure remains uncured after thirty (30) days written notice
   thereof. Upon termination of this Agreement for any of the above reasons, all
   licenses granted hereunder terminate and Customer will immediately destroy
   the Software and all copies in any form. Upon termination for any other
   reason, Customer may continue to use the Software, provided that Sections 1,
   2 (to the extent that any amounts are owed to BroadVision as of the
   termination date), 4, 6, 7, 8, 9, and 11 shall survive the termination of
   this Agreement, and BroadVision may terminate Customer's use of the Software
   upon a material breach of any of the surviving sections.

11. GENERAL.
   A. WAIVER/AMENDMENT. No waiver, amendment, or modification of any provision
      of this Agreement shall be effective unless in writing and signed by the
      party against whom such waiver, amendment, or modification is sought to be
      enforced. No failure or delay by either party in exercising any right,
      power or remedy under this Agreement, except as specifically provided
      herein, shall be deemed as a waiver of any such right, power, or remedy.

   B. ASSIGNMENT. Either party may assign this Agreement to an entity acquiring
      substantially all of its assets or merging with it, provided that such
      assignee agree in writing to assume all obligations under this Agreement.
      Except as set forth above, neither party may assign any of its rights or
      delegate any of its obligations under this Agreement to any third party
      without the express written consent of the other. Any attempted assignment
      in violation of the foregoing shall be void and of no effect. Subject to
      the above, this Agreement shall be binding upon and inure to the benefit
      of the successors and assigns of the parties hereto.

   C. DISPUTES. The rights of the parties hereunder shall be governed by the
      laws of the State of California without giving effect to principles of
      conflicts of laws. Any suits brought hereunder may be brought in the
      federal or state courts in Santa Clara County, California, and Customer
      submits to the jurisdiction thereof. The parties expressly exclude the
      application of the 1980 United Nations Convention on Contracts for the
      International Sale of Goods, if applicable.

      Customer acknowledges that the Software contains trade secrets, the
      disclosure of which would cause substantial harm to BroadVision that could
      not be remedied by the payment of damages alone. Accordingly, BroadVision
      will be entitled to preliminary and permanent injunctive relief and other
      equitable relief for any breach of BroadVision's intellectual property
      rights in the Software.

   D. SEVERABILITY. If any provision of this Agreement shall be held by a court
      of competent jurisdiction to be contrary to law, the remaining provisions
      of this Agreement shall remain in full force and effect.

   E. EXPORT. Customer acknowledges that the laws and regulations of the United
      States restrict the export of the Software. Customer agrees that it will
      not export or re-export the Software in any form without first obtaining
      the appropriate United States and foreign government approvals.

SLSA 1/98                      BroadVision, Inc.                     Page 4 of 5
<PAGE>   5

   F. NOTICE. Any notice, consent, or other communication hereunder shall be in
      writing, and shall be given personally, by confirmed fax or express
      delivery to either party at their respective addresses:

      (i)  to BroadVision at:
        BroadVision, Inc.
        585 Broadway
        Redwood City, CA 94063, USA
        Attn:  Chief Financial Officer

      (ii) to Customer at:
             Pets.com
             435 Brannan St.
             San Francisco, CA
        Attn:  Julie Wainwright

      or such other address as may be designated by written notice of either
      party. Notices shall be deemed given when delivered or transmitted, or
      seven days after deposit in the mail.

   G. INDEPENDENT CONTRACTORS. The parties' relationship shall be solely that of
      independent contractor and nothing contained in this Agreement shall be
      construed to make either party an agent, partner, joint venturer, or
      representative of the other for any purpose.

   H. FORCE MAJEURE. If the performance of this Agreement, or any obligation
      hereunder, except the making of payments, is prevented, restricted, or
      interfered with by reason of any act or condition beyond the reasonable
      control of the affected party, the party so affected will be excused from
      performance to the extent of such prevention, restriction, or
      interference.

   I. ENTIRE AGREEMENT. This Agreement, including all Attachments hereto,
      constitutes the complete and exclusive agreement between the parties with
      respect to the subject matter hereof and supersedes all proposals, oral,
      or written, all previous negotiations, and all other communications
      between the parties with respect to the subject matter hereof. The terms
      of this Agreement shall prevail notwithstanding any different,
      conflicting, or additional terms that may appear in any purchase order or
      other Customer document. All products and services delivered by
      BroadVision to Customer are subject to the terms of this Agreement, unless
      specifically addressed in a separate agreement.

AGREED TO BY:  BROADVISION, INC.

                    /s/ Randall Bolten
               --------------------------------
               Signature

                    Randall Bolten
               --------------------------------
               Printed Name

                    CFO
               --------------------------------
               Title

CUSTOMER:           Pets.com
               --------------------------------
               Company Name

                    /s/ Paul Melmon
               --------------------------------
               Signature

                    Paul Melmon
               --------------------------------
               Printed Name

                    Vice President, Engineering
               --------------------------------
               Title

SLSA 1/98                      BroadVision, Inc.                     Page 5 of 5
<PAGE>   6

                       Attachments A, B and C do not exist.<PAGE>   1

                                                                   EXHIBIT 10.21

                         QUALITY SOFTWARE SYSTEMS, INC.
                        LICENSE AND INTEGRATION AGREEMENT

This AGREEMENT is made and entered into as of the 25th day of June 1999 by and
between Quality Software Systems Inc., a New Jersey corporation with offices at
200 Centennial Avenue, Piscataway, New Jersey 08854 ("QSSI") and the Client
identified below ("Client").

------------------------------------------- ------------------------------------
Client:  Pets.com Inc.                      City:  San Francisco
------------------------------------------- ------------------------------------
Address:  435 Brannan St., Suite 100        State, Zip:  CA  94107
------------------------------------------- ------------------------------------

                              TERMS AND CONDITIONS

1. DEFINITIONS

1.1 ACCEPTANCE "Acceptance" of a deliverable means completion of the process set
forth in Paragraph 7.1 for Developed Software and Paragraph 7.2 for other
deliverables.

1.2 ACCEPTANCE TEST "Acceptance Test" means the procedure set forth in Paragraph
7.1 hereto.

1.3 BASE SYSTEM Unmodified version of the current release of PowerHouse/WMS as
identified by the documentation provided with each release.

1.4 CLIENT "Client" means the entity identified on the cover page to this
Agreement, including any permitted successor or assignee of Client.

1.5 CONFIGURATION The use of tables and other user executable program options,
by the Client or QSSI, in order to customize the Developed Software.

1.6 QSSI SERVICES "QSSI Services" means all of the professional services
rendered to Client by QSSI pursuant to this Agreement.

1.7 DEVELOPED SOFTWARE "Developed Software" shall mean all software written by
(i) QSSI hereunder, or (ii) by Client under the direction and direct supervision
of QSSI and as to which QSSI has certified in writing that it meets QSSI's
programming standards. Developed Software shall also include QSSI proprietary
software which has previously been developed by QSSI and which is delivered to
Client.

1.8 IMPLEMENTATION SCHEDULE "Implementation Schedule" means the schedule set
forth on Schedule A, or any subsequently prepared schedules superseding Schedule
A.

1.9 MAINTENANCE "Maintenance" consists of the ongoing Developed Software support
services set forth in Schedule C. The Maintenance set forth in Schedule C will
be provided pursuant to a separate executed Maintenance and/or Software Support
agreement between the Parties.

<PAGE>   2

1.10 MODIFICATIONS All software revisions made to the Base System written by (i)
QSSI hereunder, or (ii) by Client under the direction and direct supervision of
QSSI and as to which QSSI has certified in writing that it meets QSSI's
programming standards.

1.11 PARTY The term "Party" shall mean Pets.com or QSSI, and the term "Parties"
shall mean Pets.com and QSSI.

1.12 PHASE "Phase" means each summarized section of Schedule A. Any additional
modifications requested after the initial design will each be treated as a
separate Phase.

1.13 REQUIREMENTS DEFINITION STUDY "Requirements Definition Study" or "RDS"
means the mutually agreed system design changes to the Base System, as such the
RDS may be revised pursuant to Paragraph 6.1. Upon Acceptance of the RDS by
Client, the RDS will supersede all other requirements and functionality
documentation for all purposes hereunder.

1.14 SHELF VERSION "Shelf Version" means the version of each Phase of the
Developed Software which is Accepted by Client pursuant to Paragraph 7.1.

1.15 SOFTWARE SYSTEM "Software System" means the set of computer programs and
documentation developed by QSSI, the Client, and/or third parties in connection
with the entire warehouse management implementation project. This system can
include the Developed Software, Third Party Software, interfaces, and
integration.

1.16 THIRD PARTY SOFTWARE "Third Party Software" is all software which is
incorporated in, makes up or is to be accessed by the Software System which is
not Developed Software and is identified on Schedule B.

2. SOFTWARE SYSTEM

2.1 Subject to the terms and conditions of this Agreement, QSSI agrees to
implement the Software System in accordance with the Implementation Schedule and
RDS, with the reasonable assistance of Client personnel and resources.

3. CONSULTING SERVICES

3.1 QSSI shall supply Client with any supporting documentation which QSSI has
developed for the software system.

4. LICENSE AND PROPRIETARY RIGHTS

4.1 GRANT OF LICENSE Subject to the terms and conditions of the Agreement, QSSI
hereby grants to Client a perpetual, irrevocable, non-exclusive and
non-transferable (except as set forth in Paragraph 12.5) license (the "License")
to use and modify the Developed Software and other QSSI developed deliverables
which License Client hereby accepts. Any additional restrictions or limitations
are set forth in Schedule D.

                                      -2-
<PAGE>   3

4.1B EXCLUSIVITY For a period of three (3) years from the effective date of this
Agreement, (i) QSSI shall not grant to any Competitor of Client any right to use
any modification or integration software developed by QSSI for Client hereunder,
or any portion thereof, without prior written consent of Client, (ii) QSSI shall
not access or refer to any modification or integration software developed by
QSSI for Client hereunder, or any portion thereof, when working with any
competitor of Client and (iii) QSSI shall not provide to any Competitor of
Client a more favorable price or delivery for similar modifications of the Base
System than QSSI provides to Client hereunder. As used, herein, "Competitor of
Client" means any web site or other Online service or entity that markets,
sells, or allows end users to purchase pet care products, including without
limitation food, health care products, toys, cages, and leashes for dogs, cats,
fish, birds, ferrets, reptiles and other animals.

4.2 PROPRIETARY RIGHTS All financial data and all information related to
Client's organizational structure ("Client Data") are and shall remain the
exclusive property of client, and shall be kept confidential by QSSI pursuant to
the provisions of Paragraphs 4.3 and 4.4. QSSI retains title to the Developed
Software and related documentation and other deliverables developed hereunder,
including all copies thereof and all rights to patents, copyrights, trademarks,
trade secrets and other intellectual property rights inherent therein and
appurtenant thereto. Except as set forth herein, Client shall not, by virtue of
this Agreement or otherwise, acquire any proprietary rights whatsoever in the
Developed Software or any other deliverables developed hereunder, which shall be
the sole and exclusive property of QSSI. No identifying marks, copyright or
proprietary right notices may be deleted from any copy of the Developed Software
provided to or made by Client.

4.3 CONFIDENTIALITY Client shall only permit access to the Developed Software by
its employees who have a need to know in connection with the license rights
granted under this Agreement. Client shall not transfer, publish, disclose,
display or otherwise make available any portion of the Developed Software to
others. The Parties acknowledge that in the course of performing their
responsibilities under this Agreement, they each may be exposed to or acquire
information that is clearly identified as proprietary to or confidential to the
other Party. The Parties agree to hold such information in strict confidence and
not to copy, reproduce, sell, assign, license, market, transfer, give or
otherwise disclose such information to third parties or to use such information
for any purposes whatsoever, without the express written permission of the other
Party, other than for the performance of obligations, or exercise of rights
hereunder, and to advise each of their employees, agents and representatives of
their obligations to keep such information confidential. All such confidential
and proprietary information, Client data, finances, business plans and computer
software are hereinafter collectively referred to as "Confidential Information."
The Parties shall use their reasonable efforts to assist each other in
identifying and preventing any unauthorized use or disclosure of any
Confidential Information. Without limitations of the foregoing, the Parties
shall advise each other immediately in the event that either learns or has
reason to believe that any person who has had access to Confidential Information
has violated or intends to violate the terms of this Agreement, and will
reasonably cooperate in seeking injunctive relief against any such person. Each
party shall be entitled to disclose the existence of this Agreement but agrees
that the terms and conditions of this Agreement shall be treated as confidential
information and shall not be disclosed to any third

                                      -3-
<PAGE>   4

party; provided, however, that each party may disclose the terms and conditions
of this Agreement; (i) as required by any court or other government body; (ii)
as otherwise required by law; (iii) to legal counsel of the parties; (iv) to
accountants, banks and financing sources and their advisors that are subject to
confidentiality provisions at least as protective of the disclosing party's
confidential information as those set forth herein; or (v) in connection with
the enforcement of this Agreement or rights under the Agreement.

4.4 NON-CONFIDENTIAL INFORMATION Notwithstanding the obligations set forth in
Paragraph 4.3, the confidentiality obligations of the Parties shall not extend
to information that:

        a.      is, as of the time of its disclosure, or thereafter becomes part
                of the public domain through a source other than the receiving
                Party;
        b.      was known to the receiving Party as of the time of its
                disclosure;
        c.      is independently developed by the receiving Party;
        d.      is subsequently learned from a third party not under a
                confidentiality obligation to the providing party; or,
        e.      is required to be disclosed pursuant to court order or
                government authority, whereupon the receiving Party shall
                provide notice to the other Party prior to such disclosure.

5.5 FEES AND PAYMENT

5.1 FEES The fees for QSSI Services are set forth in Schedule E. In the event
the project is successfully launched according to the requirements set forth in
the RDS on or before August 5, 1999, Client [*] to the greater of [*] of the [*]
provided, however, [*] shall not exceed [*]. In the event the project is not
successfully launched according to the requirements set forth in the RDS until
after August 5, 1999, QSSI shall [*] and the [*] QSSI shall be [*] by an [*] of
the [*] that would have [*] the project were [*], for each day the project
launch is late up to a maximum of 7 days provided, however, that the penalty
does not exceed [*]. QSSI shall not incur [*] or any reduced payment if delays
are caused by Client, any third party vendor contracted by Client or act of God
that befalls on Client. QSSI shall not receive the bonus but also shall not
incur any reduced payments if the project launch is delayed by an act of God
that befalls on QSSI.

5.2 PAYMENT Client shall pay QSSI in accordance with the Fee and Payment
Schedule set forth in Schedule E. All invoices issued by QSSI hereunder are due
upon receipt of invoice. Payments not received within thirty (30) days or their
due date shall be subject to late charges of one and one-half percent (1-1/2%)
per month, and having remained outstanding for sixty (60) days, shall give rise
to a material breach of this Agreement justifying the suspension of the
performance of services and/or immediate termination of this Agreement by QSSI.
Client also agrees to pay all reasonable expenses incurred by QSSI in enforcing
he provisions of this Agreement. No failure by QSSI to request any such payment
or to demand any such performance shall be deemed a waiver by QSSI of Client's
obligations hereunder or a waiver of QSSI's right to terminate this Agreement.

* CERTAIN CONFIDENTIAL INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED
  SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                                      -4-
<PAGE>   5

5.3 PROPOSALS FOR SERVICE Proposals for services to be rendered under this
Agreement may be in writing. No estimates are guaranteed in any way or to any
extent by QSSI and do not change this Agreement to a fixed price contract. This
section is not intended to include proposals for hardware or license fees.

6. REVISIONS

6.1 DURING PREPARATION OF REQUIREMENTS DEFINITION STUDY ("RDS") During the
preparation of the RDS, QSSI and Client shall review in greater detail Client's
requirements for the Software System. Where client requests system functions or
performance which vary from that set forth in the Base System, QSSI shall
provide a written estimate of the impact on resources, time duration and costs
which would be caused by implementation of any Modifications. QSSI and Client
will review all such estimates during the preparation and presentation of the
RDS. It is understood that such Modifications may increase or decrease required
resources, time duration and costs. If Client fails to approve the RDS, QSSI or
Client may terminate this Agreement upon thirty (30) days prior written notice
and Client shall pay QSSI services to the date of termination at QSSI's standard
time and materials rates, and the parties shall have no further performance
obligations hereunder.

6.2 AFTER APPROVAL OF RDS After approval of the RDS and before Acceptance, any
system functions or performance which vary in scope from those set forth in the
RDS and which are requested by Client shall be reviewed by QSSI. Within twenty
(5) days of receipt of such request, QSSI, with the cooperation of Client where
reasonably required, shall provide a written estimate of the impact on
resources, time duration and costs, which would be caused by the implementation
of the revision. If the Client accepts the revision, then the resources, time
duration and costs shall be modified as set forth in QSSI's estimate. If the
client fails to Accept the revision, the scope of work as set forth in the RDS
shall remain unchanged and QSSI shall have no further responsibility with
respect to the proposed change.

7. ACCEPTANCE AND ACCEPTANCE TESTING

7.1 ACCEPTANCE OF DEVELOPED SOFTWARE Acceptance of each Phase of the Developed
Software identified in Schedule A may occur upon the completion of the
Acceptance Test performed by the Client. The Acceptance Test shall be to
determine whether the Developed Software operates in accordance with the
specifications as described in the RDS, and shall be conducted as follows: (a)
upon receipt of notice from QSSI that the applicable Phase of the Developed
Software has been developed and installed and is available for Acceptance
Testing, Client shall conduct the Acceptance Test within four (4) calendar
weeks; (b) upon the expiration of such test period, Client shall either certify
that the Phase is accepted or deliver to QSSI a written description of specific
claimed defects in the Developed Software which defects shall be limited to
material failures to conform to the RDS; (c) upon receipt of such written
description. QSSI shall use all reasonable efforts to promptly remedy those
defects that are bona fide, whereupon the Acceptance Test shall be run as is
necessary for determining whether all such identified defects have been
remedied. The Parties shall repeat this cycle until all material defects are
corrected. Certification by Client that the Phase of the Developed Software is
accepted, or in the absence of

                                      -5-
<PAGE>   6

such certification, the failure of Client to provide QSSI with a written
description of defects during the review period shall constitute completion of
the Acceptance Test and Acceptance of the Phase of the Developed Software.
Acceptance, whether or not notice has been given shall also be deemed to have
occurred if Client places in productive use, any portion of the Phase of
Developed Software for a period of 14 days. In the event first productive use of
the Developed Software occurs when it is not yet integrated with the Client's
web site system, an additional 14 days of productive use will be extended for
purposes of testing that portion of the system pertaining to the integration
interfaces with the Client's web site system. Acceptance shall be deemed to have
occurred within 60 days after the Developed Software is first placed in
productive use regardless if, through no fault of QSSI, integration with the web
site software has not been accomplished. The formal date of acceptance for
purposes of the warranty as set forth in section 8, shall be retroactive to when
the Developed Software was either certified as accepted by the Client or first
placed in productive use. The version of the Phase so Accepted shall be deemed
the Shelf version of the accepted Phase. Client and QSSI shall each maintain
copies of the Shelf Version in addition to any modified versions that may occur
over time and the Shelf Version shall not be accessed, altered, modified or
otherwise used. In the event that a Phase is not Accepted Pursuant to his
Paragraph, Client's sole remedy shall be to return the Phase to QSSI, along with
the applicable documentation and all copies thereof, and receive a refund of
fees paid to QSSI, for that Phase. This procedure is the exclusive means by
which Client shall be entitled to reject the Developed Software or any Phase
thereof, and the exclusive remedy for any such failure.

7.2 ACCEPTANCE OF OTHER DELIVERABLES For other work product deliverables
requiring Acceptance by Client, Client shall, within twenty (20) days of receipt
of QSSI's statement that the deliverable is complete, review the deliverable and
Accept it or notify QSSI in writing of non-Acceptance, documenting in reasonable
detail any and all material defects in the deliverable. QSSI shall, upon receipt
of such notice, use all reasonable efforts to promptly correct any such material
failures and shall notify Client of its completion of the correction. Client
shall, after receipt of said notice, review the corrected deliverable and report
to QSSI. Client shall do so promptly using diligent efforts, but in no event
shall such process exceed ten (10) days. This cycle shall be repeated only as is
reasonably necessary. A deliverable shall be deemed Accepted by Client if
either: (a) Client notifies QSSI in writing of its Acceptance, in which event
the Acceptance date shall then be the date of such notice; (b) Client fails to
notify QSSI in writing within the applicable time period of any material defect
in the deliverable, in which event the Acceptance date shall be the last day of
said period; (c) client places in productive use under the terms defined in
Paragraph 7.1, any portion of the deliverable.

8. WARRANTIES AND DISCLAIMER

8.1 QSSI WARRANTIES QSSI represents and warrants, subject to Paragraph 8.2, that
the Base System shall conform in all material respects to the documentation,
provided, and only to the extent, that Client notifies QSSI in writing within
one year after the date of productive use of any portion of the Base System
("Base System Warranty Period") of any such material non-conformity. QSSI
further represents and warrants, subject to Paragraph 8.2, that the
modifications of each Phase of the Developed Software shall conform in all
material respects to

                                      -6-
<PAGE>   7

the documentation, provided, and only to the extent, that Client notifies QSSI
in writing within one hundred and eighty (180) days after the date of Acceptance
of the Phase of the Developed Software ("Modification Warranty Period") of any
such material non-conformity. In the event that the Shelf Version of the Phase
of the Developed Software is found to be defective in such respects, and that
notice with respect to such defect has been given as provided above, QSSI's sole
obligation under this warranty is to respond promptly and to use all reasonable
efforts to promptly remedy such defect within a reasonable time. The Parties
acknowledge that changes to the production version of the Developed Software are
likely to be initiated by Client. Accordingly QSSI has no obligation under
warranty or otherwise to support the changes made by Client to the Developed
Software. QSSI's obligation under this warranty is solely with respect to the
Shelf Version.

8.2 QSSI WARRANTY PROCEDURE If changes have been made to the Shelf Version
resulting in variation between the shelf version and the production version,
upon receipt of Client's notice under Paragraph 8.1, client shall duplicate the
problem on the Shelf Version of the applicable Phase of the Developed Software
stored at Client's site for such purpose. If the problem cannot be duplicated,
QSSI's warranty shall not apply and QSSI shall have no obligation to remedy the
cited defect. If the problem duplicated on the Shelf Version, QSSI shall use all
reasonable efforts to promptly repair or correct the Shelf version in accordance
with the terms of this agreement. This warranty does not apply to corrections or
remedies for difficulties or defects arising from system changes, improper
configuration or use of the Developed Software, the hardware or software
environment, Third Party Software, or other causes external to the Developed
Software. If Client requests QSSI assistance with any non-warranty problem, QSSI
will provide assistance, subject to QSSI personnel availability, at its then
standard time and material charges.

8.3 THIRD PARTY SOFTWARE The Parties understand that the Software System may
include certain Third Party Software products which may or may not be listed in
Schedule B hereto. It is acknowledged by Client that Client shall be solely
responsible for obtaining licenses to such Third Party Software, if such
software is not already in Client's possession, including the right to
incorporate such software into the Software System. QSSI MAKES NO WARRANTIES OR
REPRESENTATIONS, EXPRESS OR IMPLIED, AS TO THE QUALITY, CAPABILITIES,
OPERATIONS, PERFORMANCE OR SUITABILITY OF THIRD PARTY SOFTWARE, INCLUDING THE
ABILITY TO INTEGRATE WITH MODIFICATIONS TO THE SOFTWARE SYSTEM OR OF NEW
RELEASES TO INTEGRATE WITH THE DEVELOPED SOFTWARE. The quality, capabilities,
operations, performance and suitability of such Third Party Software lies solely
with Client and the vendor or supplier of such Third Party Software.

8.4 Disclaimer of Warranty THE WARRANTY SET FORTH IN PARAGRAPHS 8.1 AND 8.2 IS A
LIMITED WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. QSSI DOES NOT WARRANT THAT THE SOFTWARE SYSTEM WILL MEET
CLIENT'S FUTURE OR UNDISCLOSED REQUIREMENTS.

                                      -7-
<PAGE>   8

9. LIMITATION OF LIABILITY

9.1 NEITHER PARTY SHALL HAVE ANY LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER
THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT,
INCIDENTAL OR PUNITIVE DAMAGES EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, THE LIABILITY OF QSSI TO CLIENT FOR
ANY REASON AND UPON ANY CAUSE OF ACTION OR CLAIM SHALL BE LIMITED TO THE AMOUNT
PAID TO QSSI BY CLIENT HEREUNDER WITH RESPECT TO THE PHASE WHICH IS THE SUBJECT
OF THE ACTION OR CLAIM. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR
CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION TO BREACH OF CONTRACT,
BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, CLAIMS FOR
FAILURE TO EXERCISE DUE CARE IN THE PERFORMANCE OF QSSI SERVICES HEREUNDER AND
OTHER TORTS. BOTH PARTIES UNDERSTAND AND AGREE THAT THE REMEDIES, EXCLUSIONS AND
LIMITATIONS HEREIN ALLOCATE THE RISKS OF PRODUCT AND SERVICE NONCONFORMITY
BETWEEN THE PARTIES AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER
APPLICABLE LAWS. THE FEES HEREIN REFLECT, AND ARE SET IN RELIANCE UPON, THIS
ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF
LIABILITY SET FORTH IN THIS AGREEMENT.

9.2 PATENT AND COPYRIGHT INDEMNIFICATION If an action is brought against Client
claiming that the Developed Software infringes a patent, copyright or
misappropriated trade secret, QSSI will defend Client and pay any damages
awarded against Client, but only if (a) Client notifies QSSI promptly upon
learning of the claim, (b) QSSI has sole control over the defense of the claim
and any negotiation for its settlement or compromise, (c) Client takes no
action, that in QSSI's judgment, is contrary to QSSI's interest and (d) provides
QSSI with full cooperation at QSSI's expense to investigate and defend against
the claim. If a claim may be or has been asserted, Client will permit QSSI, at
QSSI's option and expense, to procure the right to continue using the Developed
Software, or replace or modify the Developed Software to eliminate the
infringement while providing functionally equivalent performance.
Notwithstanding the above, QSSI will have no duty to indemnify Client if the
patent or copyright infringement results from (a) a correction or modification
of the Developed Software not provided by QSSI, (b) the failure to promptly
install any update which QSSI may have provided to Client, or (c) the
combination of the Developed Software with other software or hardware not
provided by QSSI.

10. OTHER RIGHTS AND OBLIGATIONS

10.1 STATUS REPORTS Client and QSSI shall periodically communicate to the
other's Project Leader the current status of the Party's activities, progress of
the work being performed, and resources expended since the last report (and
cumulative totals to date), identification and impact of actual and anticipated
problem areas, and action being taken or alternative actions to be contemplated
and taken to address such problems. Also, if requested by the other Party,
Client

                                      -8-
<PAGE>   9

and QSSI shall attend a status meeting, no more frequently than once per month,
to review the status of Client and QSSI activities.

10.2 COOPERATION The Parties acknowledge and agree that successful installation
of the Software System in Client's processing environment shall require their
full and mutual good faith cooperation.

10.3 EMPLOYEE SOLICITATION Both Parties agree not to engage in any attempt to
hire, or to engage as independent contractors, the other's employees or
independent contractors for the two years after termination of this contract,
except as may be otherwise agreed to in writing by both Parties.

10.4 CHARGES Client shall pay QSSI or reimburse QSSI for any out-of-pocket
expenses incurred by QSSI in the fulfillment of its obligations under this
Agreement, which include but are not limited to phone calls, one-way billable
travel time, round trip airfare, lodging, meals, local transportation and
communications, round trip travel expense to QSSI's principal place of business
every two (2) weeks and incidentals incurred in connection with work performed
at Client's place of business. QSSI estimates such expenses for this project
will be less than [*]. If the expenses are expected to exceed that amount, QSSI
will provide advance notice to Client.

10.5 TAXES Client shall pay for, or reimburse QSSI for all sales, use, transfer
or other taxes and all duties, whether international, national, state, or local
however designated, which are levied or imposed by reason of the transaction
contemplated hereby; excluding, however, income taxes on QSSI's net income of
profits.

10.6 INDEPENDENT CONTRACTOR QSSI and its personnel, in performance of this
Agreement, are acting as independent contractors and not employees or agents of
Client. QSSI shall be solely responsible for the payment of compensation of QSSI
personnel assigned to perform services hereunder and such personnel are not
entitled to the provisions of any Client employee benefits. QSSI and not Client,
shall be responsible for payment of worker's compensation, disability benefits
and unemployment insurance or for withholding and paying employment taxes for
all QSSI personnel.

11. TERM This Agreement is effective from the date first set forth above and
shall continue in effect until terminated by either party. Completion of any
specific services or Customer's failure to order additional services hereunder
shall not terminate this Agreement. This agreement can be terminated by either
party upon one month's prior written notice to the other party. Any work order
between the parties still in effect upon termination shall survive until
completed according to its terms.

12. MISCELLANEOUS

12.1 DISPUTE RESOLUTION In the event of any dispute with regard to the
interpretation of this Agreement or the respective rights and obligations of the
Parties, other than those for which injunctive relief is appropriate, and as a
condition precedent to any legal action being

* CERTAIN CONFIDENTIAL INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED
  SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                                      -9-
<PAGE>   10

commenced by either Party, Gerry Goldschein of QSSI and Lloyd Wallsten of
Client, shall in good faith attempt to resolve the Parties' differences, the
dispute shall be elevated to Ed Troianelo of QSSI and Diane Hourany of Client
who shall meet in person and, in good faith, attempt to resolve the dispute. If
the dispute is then not resolved within five (5) business days either party may
pursue any remedies then available to it.

12.2 ENTIRE AGREEMENT This Agreement sets forth the entire and exclusive
understanding and agreement of the Parties with respect to its subject matter
and supersedes and merges any prior understanding or agreements, oral or
written. This Agreement may not be modified except by a writing subscribed by
both Client and QSSI.

12.3 FORCE MAJEURE Neither client or QSSI shall be liable to the other for any
delay or failure to perform any of the services or obligations set forth in this
Agreement due to any act of God, fire, flood, casualty, earthquake or other
causes beyond its reasonable control provided that such party shall have used
its best efforts to mitigate its effects.

12.4 NEW JERSEY LAW This Agreement and performance hereunder shall be governed
by the laws of the State of New Jersey without regards to its conflict of laws
provisions. QSSI and Client hereby agree on behalf of themselves and any person
claiming by or through them that the sole jurisdiction and venue for any
litigation rising from or relating to this Agreement shall be an appropriate
federal or state court located in New Jersey. No action, regardless of form,
arising out of this Agreement shall be brought by Client more than one year
after such cause of action shall have accrued.

12.5 ASSIGNMENT Unless in connection with the sale of all or substantially all
of its assets or a merger, neither party may assign this Agreement or any right,
interest or benefit under this Agreement without the prior written consent of
the other party. Subject to the foregoing, this Agreement shall be fully binding
upon, inure to the benefit of and be enforceable by the parties hereto and their
respective successors and assigns.

12.6 NOTICE Any communication provided or permitted under this Agreement, unless
otherwise specifically provided otherwise herein, shall be in writing and shall
be deemed given (i) if by hand deliver, upon receipt thereof; (ii) if mailed,
four (4) business days after deposit in the U.S. mails, postage paid, certified
mail, return receipt requested and received. All notices shall be addressed to
Client and QSSI at their respective addresses set forth on the cover of this
Agreement.

12.7 SURVIVAL The following Paragraphs or Sections of this Agreement shall
survive its cancellation, termination or expiration: 4.2, 4.3, 4.4, 8.3, 8.4, 9,
10.3, 10.5, 10.6, and 11.

12.8 CLIENT IDENTIFICATION Upon the written consent of Client, which shall not
be unreasonably withheld, QSSI may use the name of and identify Client as a
Client, in press releases and similar materials distributed to prospective
Clients. Client may from time to time as requested by QSSI but within Client's
sole discretion, allow QSSI to perform site visits to Client's site provided
however that Client is given adequate notice and would not provide proprietary
information to a competitor.

                                      -10-
<PAGE>   11

12.9 NO WAIVER The waiver or failure of either Client or QSSI to exercise any
right in any instance shall be deemed a waiver neither of any other right
hereunder not of its right to withhold other waivers of the same rights.

12.10 ENFORCEABILITY If any provision of this Agreement is determined to be
invalid under any applicable statute or rule of law, it is to that extent to be
deemed omitted, and the balance of the Agreement shall remain enforceable.

CLIENT AND QSSI HAVE READ AND AGREES TO ALL OF THE ATTACHED AND INCORPORATED
TERMS AND CONDITIONS. THIS AGREEMENT SHALL BE EFFECTIVE WHEN EXECUTED BY QSSI.

                                      -11-
<PAGE>   12

IN WITNESS WHEREOF, the parties have caused this agreement to be executed by
their duly authorized representatives as of the date first written above.

Client: Pets.com                            QUALITY SOFTWARE SYSTEMS, INC.

By: /s/ Diane Hourany                       By: /s/ H E Dybuahl
   ------------------------------              ---------------------------------
         (Signature)                                   (Signature)

Name: Diane Hourany                         Name: H. E. Dybuahl
     ----------------------------                -------------------------------

Title: VP OPS                               Title: Director, Sales & Marketing
      ---------------------------                 ------------------------------

Date: July 16, 1999                         Date: July 16, 1999
     ----------------------------                -------------------------------

                                      -12-
<PAGE>   13
                                   SCHEDULE A
                             IMPLEMENTATION SCHEDULE

                                    Pets.com
                            Power House Project Plan

<TABLE>
<CAPTION>
Task Name                           Work     Duration    Depend           Start      Finish
-------------------------------------------------------------------------------------------
<S>                                 <C>      <C>         <C>              <C>        <C>
Project Schedule                    39.4d      32d                        6/23/99    8/4/99
    Project Management              5d         6d         4,5             6/30/99    7/8/99
    Requirements Definition Study   20d        13d                        6/23/99    7/12/99
    Requirements Gathering          6d         2d                         6/23/99    6/24/99
    Solution Fit Matrix             3d         3d         4               6/25/99    6/29/99
    RDS Review                      4d         8d         5               6/30/99    7/12/99
    Solution Design                 7d         7d         4FS+1d          6/28/99    7/7/99

Application Services                39.4d      20d                        6/25/99    7/23/99
    Order Server Hardware           0d         0d                         6/28/99    6/28/99
    Order RF Hardware               0d         0d                         7/1/99     7/1/99
    Receive Server Hardware         0d         0d         9FS+2.4 wks     7/12/99    7/12/99
    Receive RF Hardware             0d         0d         10FS+2.4 wks    7/19/99    7/19/99
    System Setup                    6d         4d         11,12FF+2d      7/16/99    7/21/99
    Install System at Site          2d         2d         13              7/22/99    7/23/99
    System Adaptation               31.4d      19.63d                     6/25/99    7/23/99
    Warehouse Design Completed      0d         0d                         7/8/99     7/8/99
    Table Configuration             10d        10d        7,16            7/8/99     7/21/99
    Interfaces                      10.63d     14.63d                     6/30/99    7/21/99
    11-order download               2d         4d         4               6/30/99    7/6/99
    13-subscriptions download       1d         2d         19              7/7/99     7/8/99
    14-order kill download          1d         2d         20              7/9/99     7/12/99
    15-expected receipt download    2d         2d         21              7/13/99    7/14/99
    16-expected receipt dld-items   .5d        .5d        22              7/15/99    7/15/99
    17-inventory transaction upld   2d         2d         23              7/15/99    7/19/99
    18-shipment upload              2d         2d         24              7/19/99    7/21/99
    19-shipment upload-order type   .13d       .13d       25              7/21/99    7/21/99

Label, Screen & Report Custom       3d         3d                         6/25/99    6/29/99
    Enhancements                    3.77d      3.77d                      7/6/99     7/9/99
    R3-no stock mod on RF recvg     .38d       .38d       4               7/6/99     7/6/99
    R6-custom returns report        .38d       .38d       29              7/6/99     7/6/99
    O6-total lines as limit
      criteria wv                   .13d       .13d       30              7/6/99     7/6/99
    O8-picking allocation report    .25d       .25        31              7/6/99     7/7/99
    O10-packing slip mods           1d         1d         32              7/7/99     7/8/99
    O17-carton verify screen mods   .38d       .38d       33              7/8/99     7/8/99
    O20-repack screen mods          .25d       .25d       34              7/8/99     7/8/99
    O22-recalc info on repack
      screen                        .5d        .5d        35              7/8/99     7/9/99
    O24-new divert screen           .5d        .5d        36              7/9/99     7/9/99
    String Testing                  4d         2d         18,28           7/21/99    7/23/99

Implementation                      25d        15d                        7/19/99    8/4/99
    User Acceptance Testing Suppt   5d         5d         18,28           7/26/99    7/30/99
    User Training                   10d        10d        40FF            7/19/99    7/30/99
    Production Cutover              10d        5d                         7/31/99    8/4/99
</TABLE>

<PAGE>   14
                                   SCHEDULE B
                              THIRD PARTY SOFTWARE

1.      Sybase System 11.9

2.      Windows NT Workstation 4.0

3.      Windows NT Server 4.0

4.      PowerBuilder 7.0

5.      pcANYWERE

6.      DBArtisan

7.      Seagate Backup Exec for NT

8.      CodeSoft THT 3.50

<PAGE>   15
                                   SCHEDULE C
                        MAINTENANCE AND SOFTWARE SUPPORT

        For a period of six months following acceptance of the Developed
Software, client shall be entitled to any newly released software upgrades at no
additional license fee charge. All services associated with upgrades are
billable on a time and material basis. Maintenance can be purchased after the
expiration of this six month period at an annual charge of 13% of the license
fee shown on Schedule E plus 13% of any subsequent upgrade license fee charged
for the purpose of increasing the current license fee restrictions thresholds.

        Software Support is covered under a separate yearly agreement.

<PAGE>   16
                                          SCHEDULE D
                                     LICENSE RESTRICTIONS

1.     Scope of License (check one)
               CPU                              specify
       ------                                           -----------------------
          X    Users                            specify 20 13 RF and 7 CRT Users
       ------                                           -----------------------
               Site                             specify
       ------                                           -----------------------
               Company-wide                     specify
       ------                                           -----------------------
               Other                            specify
       ------                                           -----------------------

2.     Right to Copy (check one)
               One backup copy only
       ------
         X     Unrestricted right to copy
       ------
               Other                            specify
       ------                                           -----------------------

3.     Client is entitled to object code only.

        Client shall cause to be reproduced on all copies of licensed materials
hereunder, all notices of QSSI proprietary rights as are contained in the
original materials.

<PAGE>   17
                                   SCHEDULE E
                            FEE AND PAYMENT SCHEDULE

<TABLE>
<S>                                                            <C>
License Fee
PowerHouse/WMS 20 users*                                       $60,000
Database License**                                              $3,046
                           TOTAL                               $63,046
</TABLE>

*  Payable at contract signing.

** Estimate based on current MS SOL Server pricing which is subject to change.

Services
Billing rates are as follows:

<TABLE>
<CAPTION>
                                      Hourly Rate            Daily Rate
<S>                                   <C>                    <C>
Partner                                 $220.00                 $1,760
Manager                                 $192.50                 $1,540
Leader                                  $165.00                 $1,320
Lead Analysts                           $152.25                 $1,218
Analysts                                $123.75                   $990
Programmer                               $87.50                   $700
</TABLE>

        Estimates of the total services required will be further refined
following completion of the RDS. Services will be billed twice per month and are
payable within 15 days of invoice or postmark date whichever is later. Rates are
for normal business days. Weekend rates are billed at time and one half.
Holidays are billed at double time. Rates are subject to change on the first of
each year, or from time to time upon 30 days notice to the client.

Expenses

        All reasonable expenses as set forth under Paragraph 10.4 will be billed
as incurred and payable within 5 days of the invoice or postmark date whichever
is later.

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