Document:

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                                                                   EXHIBIT 10.11

                          SENIOR MANAGEMENT AGREEMENT

          This SENIOR MANAGEMENT AGREEMENT (this "Agreement") is made as of
September 13, 1999, between ZEFER Corp., a Delaware corporation (the "Company"),
and Thomas Waite ("Executive").

          The Company and Executive are entering into a stock purchase agreement
(the "Stock Purchase Agreement") pursuant to which Executive will receive, and
the Company will issue, 197,400 shares of the Company's Common Stock, par value
$.01 per share (the "Common Stock"), as partial consideration for the delivery
by Executive of all of Executive's shares of capital stock of Waite & Company,
Inc.  All such 197,400 shares of Common Stock acquired by Executive are referred
to herein as "Executive Stock."  In addition, the Company desires to employ the
Executive and the Executive desires to be employed by the Company.  Certain
definitions are set forth in Section 9 of this Agreement.

          In consideration of the mutual covenants and premises contained herein
and other good and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged by the parties hereto, the parties agree as follows:

                    PROVISIONS RELATING TO EXECUTIVE STOCK

          1.   Purchase and Sale of Executive Stock.
               ------------------------------------

          (a)  In connection with the Stock Purchase Agreement, the Company
will, concurrently with the execution hereof and subject to the terms and
conditions set forth herein, issue to Executive 197,400 shares of Common Stock
at a price of $.38 per share.

          (b)  Within 30 days after the date hereof, Executive will make an
effective election with the Internal Revenue Service under Section 83(b) of the
Internal Revenue Code and the regulations promulgated thereunder in the form of
Exhibit A attached hereto.
---------

          (c)  Until the occurrence of a Sale of the Company or a Public
Offering, all certificates evidencing shares of Executive Stock shall be held by
the Company for the benefit of the Executive and the other holder(s) of
Executive Stock.  Upon the occurrence of a Sale of the Company or a Public
Offering, the Company will return the certificates for the Executive Stock to
the record holders thereof.

          (d)  Executive acknowledges and agrees that neither the issuance of
the Executive Stock to Executive nor any provision contained herein shall
entitle Executive to remain in the employment of the Company or any of its
Subsidiaries or affect the right of the Company to
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terminate Executive's employment at any time for any reason, subject, however,
to the terms of this Agreement.

          (e)  Concurrently with the execution of this Agreement, (i) Executive
shall execute in blank ten stock transfer powers in the form of Exhibit B
                                                                ---------
attached hereto (the "Stock Powers") with respect to the Executive Stock and
shall deliver such Stock Powers to the Company.  The Stock Powers shall
authorize the Company to assign, transfer and deliver the shares of Executive
Stock to the appropriate acquiror thereof pursuant to Section 3 below or Section
5 of the Stockholders Agreement and under no other circumstances, and (ii) the
Executive's spouse shall execute the consent in the form of Exhibit C attached
                                                            ---------
hereto.

          2.   Vesting of Executive Stock.
               --------------------------

          (a)  All of the shares of Executive Stock acquired hereunder shall be
subject to vesting in the manner specified in this Section  2.  Except as
otherwise provided in Sections 2(b) and 2(c) below, the Executive  Stock will
become vested in accordance with the following schedule (the "Vesting
Schedule"), if as of each such date Executive is still employed by the Company
or any of its Subsidiaries:

                  Date                    Cumulative Percentage of
                  ----                  Executive Stock to be Vested
                                        ----------------------------

             March 31, 2000                       30%
             March 31, 2001                       60%
             March 31, 2002                       73%
             March 31, 2003                       86%
             March 31, 2004                      100%

          (b)  After an initial Public Offering, the above Vesting Schedule
shall remain effective until the end of the quarter in which the Public Offering
occurred (the "Modification Date"), at which time the Vesting Schedule shall be
modified such that, so long as Executive is still employed by the Company or any
of its Subsidiaries, the Executive Stock will vest as follows:

               (i)  If the Modification Date is June 30 of any year, then an
additional 25% of the amount of Executive Stock that would have vested pursuant
to the Vesting Schedule on March 31 of the following year will vest on such
Modification Date and an additional 25% of the amount of Executive Stock that
would have vested pursuant to the Vesting Schedule on March 31 of the following
year will vest on September 30 and December 31 of such year and on March 31 of
such following year, and, thereafter, beginning with June 30 of each year, 25%
of the amount of Executive Stock that would have

                                      -2-

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have vested pursuant to the Vesting Schedule on March 31 of each subsequent year
will vest on such June 30 and on the following September 30, December 31 and
March 31, so that the Executive Stock will be 100% vested on March 31, 2004.

          (ii)  If the Modification Date is September 30 of any year, then an
additional 50% of the amount of Executive Stock that would have vested pursuant
to the Vesting Schedule on March 31 of the following year will vest on such
Modification Date and an additional 25% of the amount of Executive Stock that
would have vested pursuant to the Vesting Schedule on March 31 of the following
year will vest on December 31 of such year and on March 31 of such following
year, and, thereafter, beginning with June 30 of each year, 25% of the amount of
Executive Stock that would have vested pursuant to the Vesting Schedule on March
31 of each subsequent year will vest on such June 30 and on the following
September 30, December 31 and March 31, so that the Executive Stock will be 100%
vested on March 31, 2004.

          (iii) If the Modification Date is December 31 of any year, then an
additional 75% of the amount of Executive Stock that would have vested pursuant
to the Vesting Schedule on March 31 of the following year will vest on such
Modification Date and an additional 25% of the amount of Executive Stock that
would have vested pursuant to the Vesting Schedule on March 31 of the following
year will vest on such March 31, and, thereafter, beginning with June 30 of each
year, 25% of the amount of Executive Stock that would have vested pursuant to
the Vesting Schedule on March 31 of each subsequent year will vest on such June
30 and on the following September 30, December 31 and March 31, so that the
Executive Stock will be 100% vested on March 31, 2004.

          (iv)  If the Modification Date is March 31 of any year, then beginning
with June 30 of such year and each subsequent year, 25% of the amount of
Executive Stock that would have vested pursuant to the Vesting Schedule on March
31 of each following year will vest on such June 30 and on the following
September 30, December 31 and March 31, so that the Executive Stock will be 100%
vested on March 31, 2004.

     (c)  If, at any time, Executive's employment is terminated by the Company
without Cause or Executive terminates his employment with the Company for Good
Reason, all shares of Executive Stock which have not yet vested shall
automatically vest immediately prior to the termination.

     (d)  Shares of Executive Stock which have become vested are referred to
herein as "Vested Shares" and all other shares of Executive Stock are referred
to herein as "Unvested Shares."

                                      -3-
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          3.  Repurchase Option.
              -----------------

          (a)  In the event Executive is terminated for Cause or resigns without
Good Reason (the "Triggering Event"), the Unvested Shares of Executive Stock
(whether held by Executive or one or more of Executive's transferees, other than
the Company and Investors) will be subject to repurchase pursuant to the terms
and conditions set forth in this Section 3 (the "Repurchase Option").

          (b)  In the event of a Triggering Event, the purchase price for each
Unvested Share of Executive Stock repurchased pursuant to the Repurchase Option
will be Executive's Original Cost for such Unvested Share.

          (c)  The Company may elect to purchase all or any portion of the
Unvested Shares by delivering written notice (the "Repurchase Notice") to the
holder or holders of the Executive Stock within 120 days after the Triggering
Event.  The Repurchase Notice will set forth the number of Unvested Shares to be
acquired from each holder, the aggregate consideration to be paid for such
shares and the time and place for the closing of the transaction.  The number of
shares to be repurchased by the Company shall first be satisfied to the extent
possible from the Unvested Shares held by Executive at the time of delivery of
the Repurchase Notice.  If the number of Unvested Shares then held by Executive
is less than the total number of Unvested Shares which the Company has elected
to purchase, the Company shall purchase the remaining shares elected to be
purchased from the other holder(s) of Unvested Shares under this Agreement, pro
rata according to the number of Unvested Shares held by such other holder(s) at
the time of delivery of such Repurchase Notice (determined as nearly as
practicable to the nearest share).  The number of Unvested Shares to be
repurchased hereunder will be allocated among Executive and the other holders of
Unvested Shares (if any) pro rata according to the number of Unvested Shares to
be purchased from such person.

          (d)  If for any reason the Company does not elect to purchase all of
the Unvested Shares pursuant to the Repurchase Option, all other executives who
are parties to an agreement with the Company which is substantially similar in
form and substance to this Agreement (each a "Senior Manager" and, collectively,
the "Senior Management") on the date of the Triggering Event and the Investors
shall be entitled to exercise the Repurchase Option for all or any portion of
the Unvested Shares the Company has not elected to purchase (the "Available
Shares").  As soon as practicable after the Company has determined that there
will be Available Shares, but in any event within 90 days after the Triggering
Event, the Company shall give written notice (the "Option Notice") to the Senior
Management and Investors setting forth the number of Available Shares and the
purchase price for the Available Shares.  Senior Management and the Investors
may elect to purchase any or all of the Available Shares by giving written
notice to the Company within one month after the Option Notice has been given by
the Company.  If Senior Management and the Investors elect to purchase an
aggregate number of shares greater than the number of Available Shares, the
Available Shares shall be allocated among Senior Management and the Investors
based upon the number of shares of Common Stock owned by each Senior Manager and
each Investor on a fully diluted basis.

                                      -4-
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As soon as practicable, and in any event within ten days, after the expiration
of the one-month period set forth above, the Company shall notify each holder of
Unvested Shares as to the number of shares being purchased from such holder by
the Senior Management and the Investors (the "Supplemental Repurchase Notice").
At the time the Company delivers the Supplemental Repurchase Notice to the
holder(s) of Unvested Shares, the Company shall also deliver written notice to
each Senior Manager and each Investor setting forth the number of shares such
Senior Manager and such Investor is entitled to purchase, the aggregate purchase
price and the time and place of the closing of the transaction. The number of
Unvested Shares to be repurchased hereunder shall be allocated among the
Company, Senior Management and the Investors pro rata according to the number of
Unvested Shares to be purchased by each of them.

          (e)  The closing of the purchase of the Unvested Shares pursuant to
the Repurchase Option shall take place on the date designated by the Company in
the Repurchase Notice or Supplemental Repurchase Notice, which date shall not be
more than one month nor less than five days after the delivery of the later of
either such notice to be delivered. The Company will pay for the Unvested Shares
to be repurchased by it pursuant to the Repurchase Option with a check or wire
transfer of funds in an amount equal to the Executive's Original Cost.
Notwithstanding anything in this Section 3 to the contrary, any amounts to be
paid by the Company with a check or wire transfer of funds pursuant to this
Section 3(e) shall first be reduced (on a dollar for dollar basis) by all
amounts outstanding under any bona fide debts owed by Executive to the Company.
Each Senior Manager and each Investor will pay for the Unvested Shares to be
purchased by each of them pursuant to the Repurchase Option with a check or wire
transfer of funds. The Company, the Senior Management and the Investors will be
entitled to receive customary representations and warranties from the sellers
regarding each seller's title to such Unvested Shares.

          (f)  Notwithstanding anything to the contrary contained in this
Agreement, all repurchases of Unvested Shares by the Company shall be subject to
applicable restrictions contained in the Delaware General Corporation Law and in
the Company's and its Subsidiaries' debt and equity financing agreements.  If
any such restrictions prohibit the repurchase of Unvested Shares hereunder which
the Company is otherwise entitled or required to make, the Company shall make
such repurchases as soon as it is permitted to do so under such restrictions.

          4.   Restrictions on Transfer of Executive Stock.
               -------------------------------------------

          (a)  Transfer of Executive Stock.  The holder of Executive Stock shall
               ---------------------------
not Transfer any interest in any shares of Executive Stock, except pursuant to
(i) the provisions of Section 3  hereof, (ii) the provisions of Section 4 of the
Stockholders Agreement (a "Participating Sale"), (iii) an Approved Sale (as
defined in Section 5 of the Stockholders Agreement), or (iv) the provisions of
Section 4(b) below.

          (b)  Certain Permitted Transfers.  The restrictions in this Section 4
               ---------------------------
will not apply with respect to any Transfer of Executive Stock if made (i)
pursuant to applicable laws of descent

                                      -5-
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and distribution or to such Person's legal guardian in the case of any mental
incapacity or among such Person's Family Group, or (ii) at a time when the
Common Stock of the Company has been trading for at least 45 consecutive days,
or (iii) at such time as the Investors sell shares of Common Stock in a Public
Sale or (iv) pursuant to the Registration Agreement dated March 23, 1999 (the
"Registration Agreement") among the Company (as successor to ZC Acquisition
Corp.), the Investors and certain other stockholders of the Company, to which
Executive, as of the date hereof, is a party; provided, however, that Executive
                                              --------  -------
acknowledges and agrees that at the time of a Public Offering, Executive will be
subject to a lockup agreement, as contemplated by Section 3(a) of the
Registration Agreement, unless the underwriters managing such Public Offering
otherwise agree. Notwithstanding anything in this Section 4 to the contrary, the
restrictions contained in this Section 4 will continue to be applicable to the
Executive Stock after any Transfer of the type referred to in clause (i) and the
transferees of such Executive Stock will agree in writing to be bound by the
provisions of this Agreement. Any transferee of Executive Stock pursuant to a
transfer in accordance with the provisions of this Section 4(b)(i) is herein
referred to as a "Permitted Transferee." Upon the transfer of Executive Stock
pursuant to this Section 4(b), the transferring holder of Executive Stock will
deliver a written notice (a "Transfer Notice") to the Company. In the case of a
Transfer pursuant to clause (i) hereof, the Transfer Notice will disclose in
reasonable detail the identity of the Permitted Transferee(s).

          (c)  Termination of Restrictions.  The restrictions set forth in this
               ---------------------------
Section 4 will continue with respect to each share of Executive Stock until the
earlier of (i) the date on which such share of Executive Stock has been
transferred in a Public Sale permitted by this Section 4, or (ii) the
consummation of an Approved Sale.

          5.   Additional Restrictions on Transfer of Executive Stock.
               ------------------------------------------------------

          (a)  Legend.  The certificates representing the Executive Stock will
               ------
bear a legend in substantially the following form:

     "THE SECURITIES REPRESENTED BY THIS CERTIFICATE WERE
     ORIGINALLY ISSUED ON [DATE], HAVE NOT BEEN REGISTERED
     UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE "ACT"),
     AND MAY NOT BE SOLD OR TRANSFERRED IN THE ABSENCE OF
     AN EFFECTIVE REGISTRATION STATEMENT UNDER THE ACT OR AN
     EXEMPTION FROM REGISTRATION THEREUNDER.  THE SECURITIES
     REPRESENTED BY THIS CERTIFICATE ARE ALSO SUBJECT TO ADDITIONAL
     RESTRICTIONS ON TRANSFER, CERTAIN REPURCHASE OPTIONS AND
     CERTAIN OTHER AGREEMENTS SET FORTH IN A SENIOR MANAGEMENT
     AGREEMENT BETWEEN THE COMPANY AND AN EXECUTIVE OF THE COMPANY
     DATED [DATE]. A COPY OF SUCH AGREEMENT MAY BE OBTAINED BY THE
     HOLDER HEREOF AT THE COMPANY'S PRINCIPAL PLACE OF "BUSINESS
     WITHOUT CHARGE."

                                      -6-
<PAGE>

          (b)  Opinion of Counsel.  No holder of Executive Stock may sell,
               ------------------
transfer or dispose of any Executive Stock (except pursuant to an effective
registration statement under the Securities Act) without first delivering to the
Company a written notice describing in reasonable detail the proposed transfer,
together with an opinion of counsel (reasonably acceptable in form and substance
to the Company) that neither registration nor qualification under the Securities
Act and applicable state securities laws is required in connection with such
transfer.  In addition, if the holder of the Executive Stock delivers to the
Company an opinion of counsel that no subsequent transfer of such Executive
Stock shall require registration under the Securities Act, the Company shall
promptly upon such contemplated transfer deliver new certificates for such
Executive Stock which do not bear the Securities Act portion of the legend set
forth in Section 5(a).  If the Company is not required to deliver new
certificates for such Executive Stock not bearing such legend, the holder
thereof shall not transfer the same until the prospective transferee has
confirmed to the Company in writing its agreement to be bound by the conditions
contained in this Section 5.

                       PROVISIONS RELATING TO EMPLOYMENT

          6.  Employment.  The Company agrees to employ Executive and Executive
              ----------
accepts such employment for the period beginning as of the date hereof and
ending upon his separation pursuant to Section 6(c) hereof (the "Employment
Period").

          (a) Position and Duties.  During the Employment Period, Executive
              -------------------
shall serve as an Executive Vice President of the Company.  In such capacity,
Executive shall serve as the executive line officer for global business strategy
competency and global strategic marketing activities and shall have the normal
duties, responsibilities and authority of such office subject to the power of
the President and Chief Executive Officer of the Company (the "President") to
expand or limit such duties, responsibilities and authority.  Executive shall
report to the President and Executive shall devote his best efforts and his full
business time and attention to the business and affairs of the Company and its
Subsidiaries; provided, however, that Executive may, to the extent not
              --------  -------
materially interfering with Executive's duties to the Company and its
Subsidiaries, participate in charitable activities, make passive investments,
write books, articles and other publications for publication in Executive's name
as author, serve on industry conference panels and engage in public speaking
and, subject to the reasonable approval of the Board, serve on boards of
directors of companies that do not compete with the Company.

          (b) Salary, Bonus and Benefits.  During the Employment Period, the
              --------------------------
Company will pay the Executive a base salary (the "Annual Base Salary") of
$225,000.00 per annum, subject to any increase as determined by the President.
Executive's Annual Base Salary for any partial year will be prorated based upon
the number of days elapsed in such year.  During the Employment Period, the
Executive shall also be eligible for an annual bonus in an amount not to exceed
35% of Executive's then applicable Annual Base Salary for such year; such bonus
to be determined by the President based upon the Company's achievement of
budgetary and other objectives set by the President.  In addition, during the
Employment Period, the Company will provide the Executive with

                                      -7-
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medical insurance benefits and such other benefits approved by the President and
made available to the Company's senior management. Executive will be eligible
for other bonuses, stock options and other benefits at the same level that is
generally made available to the Company's senior management, provided that the
                                                             --------
final determination of the amount of any award of bonuses, stock options and
other forms of compensation shall be made by the compensation committee of the
Board, and provided, further, that the Executive Stock (and any other capital
           --------  -------
stock of the Company acquired by Executive other than pursuant to such an award)
will not be considered in any determination of Executive's eligibility for any
such award.

          (c)   Events of Separation.  The Employment Period will continue until
                --------------------
Executive's  resignation, disability (as determined by the President in his good
faith judgment) or death or until the President decides to terminate Executive's
employment.

          (d)   Separation Without Cause; Resignation for Good Reason. In the
                -----------------------------------------------------
event that (i) the Company terminates the Executive's employment without Cause
or (ii) the Executive resigns from his position with the Company for Good
Reason, then the Executive shall be entitled to the following:

          (i)   the Company shall pay to the Executive, in a lump sum within 15
days after such termination or resignation, an amount equal to the sum of
(A) any unpaid base salary owed to the Executive for services performed
prior to such termination, plus (B) the amount of any compensation
previously deferred by the Executive (together with any accrued interest or
earnings thereon) and any accrued vacation pay, in each case to the extent
not previously paid (the obligations set forth in clauses (A) and (B) are
collectively referred to herein as the "Accrued Obligations");

          (ii)  the Company shall pay each month to the Executive, beginning on
the date of the first normal executive payroll of the Company that occurs more
than 30 days after such termination or resignation, an amount equal to one-
twelfth (1/12) of the Executive's Annual Base Salary as of the date immediately
before such termination or resignation; provided, however, that such payments
                                        --------  -------
shall immediately cease upon the earliest to occur of (x) the Executive's death
and (y) the date on which one-half (1/2) of the Executive's Annual Base Salary
as of the date immediately before such termination or resignation is paid to the
Executive. Notwithstanding anything in this Section 6(d) to the contrary, in the
event that the Executive becomes employed with another employer, then the
payments to be made by the Company pursuant to this Section 6(d)(ii) shall be
reduced (on a dollar for dollar basis) in an amount equal to the cash
compensation received by Executive from such employer; and

          (iii) the Company shall continue to provide medical insurance benefits
to the Executive and to the Executive's family at least equal to those medical
insurance benefits that would have been provided to them in the absence of such
termination or resignation;

                                      -8-
<PAGE>

provided, however, that such payments shall immediately cease upon the earliest
--------  -------
to occur of (x) the Executive's death and (y) the six month anniversary of such
termination or resignation. Notwithstanding anything in this Section 6(d) to the
contrary, in the event that the Executive becomes employed with another employer
and is eligible for medical insurance benefits under another employer-provided
plan, then the medical insurance benefits to be provided by the Company pursuant
to this Section 6(d)(iii) shall be reduced to the extent that the Executive and
his family are eligible to receive medical insurance benefits under such other
employer-provided plan.

          (e)  Other Separations.  In the event of a Separation other than a
               -----------------
termination by the Company without Cause or a resignation by the Executive for
Good Reason, the Company shall pay to the Executive (or his estate, if
applicable), in a lump sum in cash within 15 days after such Separation, an
amount equal to any Accrued Obligations.

          7.   Confidential Information.  Executive acknowledges that the
               ------------------------
information and data obtained by him during the course of his performance under
this Agreement concerning the business and affairs of the Company and its
affiliates are the property of the Company, including information concerning
acquisition opportunities in or reasonably related to the Company's business or
industry of which Executive becomes aware during the Employment Period.
Therefore, Executive agrees that he will not disclose to any unauthorized person
or use for his own account any of such information or data without the Company's
written consent, unless and to the extent that the aforementioned matters become
generally known to and available for use by the public other than as a result of
Executive's acts or omissions to act. Executive agrees to deliver to the Company
at a Separation, or at any other time the Company may request in writing, all
memoranda, notes, plans, records, reports and other documents (and copies
thereof) relating to the business of the Company and its affiliates (including,
without limitation, all acquisition prospects, lists and contact information)
which he may then possess or have under his control.

          8.   Noncompetition and Nonsolicitation.    Executive acknowledges
               ----------------------------------
that in the course of his employment with the Company he will become familiar
with the Company's and its Subsidiaries' trade secrets and with other
confidential information concerning the Company and such Subsidiaries and that
his services will be of special, unique and extraordinary value to the Company.
Therefore, Executive agrees that:

          (a)  Noncompetition.  During the Employment Period and for a period of
               --------------
six months thereafter (the "Noncompete Period"), Executive shall not, within the
United States, directly or indirectly own, manage, control, participate in,
consult with, render services for, or in any manner engage in any business
competing with the businesses of the Company or its Subsidiaries or any business
in which the Company or any of its Subsidiaries has requested and received
information relating to the acquisition of such business by the Company and the
Subsidiaries prior to the Separation; provided that passive ownership of less
                                      --------
than 5% of the outstanding stock of any publicly-traded corporation shall not,
in and of itself, be deemed to violate this Section 8(a).

                                      -9-
<PAGE>

          (b)  Nonsolicitation.  During the Noncompete Period, Executive shall
               ---------------
not directly or indirectly through another entity (i) induce or attempt to
induce any employee of the Company or its Subsidiaries to leave the employ of
the Company or such Subsidiary, or in any way interfere with the relationship
between the Company and any Subsidiary and any employee thereof, (ii) hire any
person who was an employee of the Company or any Subsidiary within 180 days
prior to the time such employee was hired by the Executive, (iii) induce or
attempt to induce any customer, supplier, licensee or other business relation of
the Company or any Subsidiary to cease doing business with the Company or such
Subsidiary or in any way interfere with the relationship between any such
customer, supplier, licensee or business relation and the Company or any
Subsidiary or (iv) directly or indirectly acquire or attempt to acquire an
interest in any business relating to the business of the Company or any
Subsidiary and with which, to the Executive's knowledge, the Company or any
Subsidiary has entertained discussions or has requested and received information
relating to the acquisition of such business by the Company or any Subsidiary in
the two-year period immediately preceding a Separation.

          (c)  Enforcement.  If, at the time of enforcement of Section 7 or this
               -----------
Section 8, a court holds that the restrictions stated herein are unreasonable
under circumstances then existing, the parties hereto agree that the maximum
duration, scope or geographical area reasonable under such circumstances shall
be substituted for the stated period, scope or area and that the court shall be
allowed to revise the restrictions contained herein to cover the maximum
duration, scope and area permitted by law.  Because Executive's services are
unique and because Executive has access to confidential information, the parties
hereto agree that money damages would be an inadequate remedy for any breach of
this Agreement.  Therefore, in the event a breach or threatened breach of this
Agreement, the Company or its successors or assigns may, in addition to other
rights and remedies existing in their favor, apply to any court of competent
jurisdiction for specific performance and/or injunctive or other relief in order
to enforce, or prevent any violations of, the provisions hereof (without posting
a bond or other security).

          (d)  Additional Acknowledgments.  Executive acknowledges that the
               --------------------------
provisions of this Section 8 are in consideration of employment with the
Company.  In addition, Executive agrees and acknowledges that the restrictions
contained in Section 7 and this Section 8 do not preclude Executive from earning
a livelihood, nor do they unreasonably impose limitations on Executive's ability
to earn a living.  In addition, Executive agrees and acknowledges that the
potential harm to the Company of the non-enforcement of Section 7 and this
Section 8 outweighs any potential harm to Executive of enforcement by injunction
or otherwise.  Executive acknowledges that he has carefully read this Agreement
and has given careful consideration to the restraints imposed upon Executive by
this Agreement, and is in full accord as to their necessity for the reasonable
and proper protection of confidential and proprietary information of the Company
now existing or to be developed in the future.  Executive expressly acknowledges
and agrees that each and every restraint imposed by this Agreement is reasonable
with respect to subject matter, time period and geographical area.

                                      -10-
<PAGE>

                              GENERAL PROVISIONS

          9.   Definitions.
               -----------

          "Affiliate" of an Investor means any direct or indirect general or
           ---------
limited partner of such Investor, or any employee or owner thereof, or any other
person, entity or investment fund controlling, controlled by or under common
control with such Investor, and will include, without limitation, its owners and
employees.

          "Cause" means (i) the commission of a felony or a crime involving
           -----
moral turpitude or the commission of any other act or omission involving
dishonesty or fraud with respect to the Company or any of its Subsidiaries or
any of their customers or suppliers, (ii) conduct which brings the Company or
any of its Subsidiaries into substantial public disgrace or disrepute,  (iii)
substantial and repeated failure to perform duties of the office held by
Executive as reasonably directed by the President, (iv) gross negligence or
willful misconduct materially and adversely affecting the Company or any of its
Subsidiaries or (v) any material breach of Section 6(a), 7 or 8 of this
Agreement; provided, however, that the term "Cause" shall include the conduct
           --------  -------
set forth in clauses (iii) and (iv) above only to the extent that the Company
has given Executive reasonable notice that the Executive has engaged in conduct
that falls within such clauses (iii) and (iv) and Executive has not cured such
failure to perform Executive's duties or such gross negligence or willful
misconduct to the reasonable satisfaction of the Company.

          "Executive's Family Group" means Executive's spouse and descendants
           ------------------------
(whether natural or adopted), any trust solely for the benefit of Executive
and/or Executive's spouse and/or descendants and any retirement plan for the
Executive.

          "Executive Stock" will continue to be Executive Stock in the hands of
           ---------------
any holder other than Executive (except for the Company and the Investors and
except for transferees in a Public Sale), and except as otherwise provided
herein, each such other holder of Executive Stock will succeed to all rights and
obligations attributable to Executive as a holder of Executive Stock hereunder.
Executive Stock will also include shares of the Company's capital stock issued
with respect to Executive Stock by way of a stock split, stock dividend or other
recapitalization. Notwithstanding the foregoing, all Unvested Shares shall
remain Unvested Shares after any Transfer thereof.

          "Fair Market Value" of each share of Executive Stock means the average
           -----------------
of the closing prices of the sales of such Executive Stock on all securities
exchanges on which such Executive Stock may at the time be listed, or, if there
have been no sales on any such exchange on any day, the average of the highest
bid and lowest asked prices on all such exchanges at the end of such day, or, if
on any day such Executive Stock is not so listed, the average of the
representative bid and asked prices quoted in the NASDAQ System as of 4:00 P.M.,
New York time, or, if on any day such Executive Stock is not quoted in the
NASDAQ System, the average of the highest bid and

                                      -11-
<PAGE>

lowest asked prices on such day in the domestic over-the-counter market as
reported by the National Quotation Bureau Incorporated, or any similar successor
organization, in each such case averaged over a period of 21 days consisting of
the day as of which the Fair Market Value is being determined and the 20
consecutive business days prior to such day. If at any time such Executive Stock
is not listed on any securities exchange or quoted in the NASDAQ System or the
over-the-counter market, the Fair Market Value will be the fair value of such
Executive Stock as determined in good faith by the Board. If the Executive
reasonably disagrees with such determination, the Executive shall deliver to the
Board a written notice of objection within ten days after delivery of the
Repurchase Notice (or if no Repurchase Notice is delivered, then within ten days
after delivery of the Supplemental Repurchase Notice). Upon receipt of the
Executive's written notice of objection, the Board and the Executive will
negotiate in good faith to agree on such Fair Market Value. If such agreement is
not reached within 30 days after the delivery of the Repurchase Notice (or if no
Repurchase Notice is delivered, then within 30 days after the delivery of the
Supplemental Repurchase Notice), Fair Market Value shall be determined by an
appraiser jointly selected by the Board and the Executive, which appraiser shall
submit to the Board and the Executive a report within 30 days of its engagement
setting forth such determination. If the parties are unable to agree on an
appraiser within 45 days after delivery of the Repurchase Notice or the
Supplemental Repurchase Notice, within seven days, each party shall submit the
names of four nationally recognized investment banking firms, and each party
shall be entitled to strike two names from the other party's list of firms, and
the appraiser shall be selected by lot from the remaining four investment
banking firms. The expenses of such appraiser shall be borne by the party whose
Fair Market Value determination, as such determination may have been modified
during the 30-day negotiation period following delivery of the Repurchase Notice
or Supplemental Repurchase Notice, as applicable, when subtracted from the
appraiser's determination of Fair Market Value has the greater absolute value;
provided that, in the event that there is no difference between each party's
--------
absolute value, then the expenses of such appraiser shall be shared equally by
the parties. The determination of such appraiser as to Fair Market Value shall
be final and binding upon all parties.

          "GAAP" means United States generally accepted accounting principles as
           ----
in effect from time to time.

          "Good Reason" means an action by the Company which results in (i)
           -----------
without the consent of Executive, a change in Executive's title or a significant
diminution of the duties, responsibilities or authority of Executive from that
contemplated by Section 6(a) hereof (without regard to the power of the
President to limit the same), (ii) a reduction of the Executive's Annual Base
Salary or benefits, (iii) a requirement that Executive report to work at a
location that is more than 50 miles from the location of the Company's current
principal executive offices or (iv) a material breach by the Company of its
obligations under Section 6(b) of this Agreement.

          "Investors" means GTCR Fund VI, L.P., a Delaware limited partnership,
           ---------
GTCR VI Executive Fund, L.P., a Delaware limited partnership, and GTCR
Associates VI, a Delaware general partnership.

                                      -12-
<PAGE>

          "Original Cost" means, with respect to each Unvested Share purchased
           -------------
hereunder, $.38 (as proportionately adjusted for all subsequent stock splits,
stock dividends and other recapitalizations).

          "Person" means an individual, a partnership, a limited liability
           ------
company, a corporation, an association, a joint stock company, a trust, a joint
venture, an unincorporated organization and a governmental entity or any
department, agency or political subdivision thereof.

          "Public Offering" means the sale in an underwritten public offering
           ---------------
registered under the Securities Act of shares of the Company's Common Stock
approved by the Board.

          "Public Sale" means (i) any sale pursuant to a registered public
           -----------
offering under the Securities Act or (ii) any sale to the public pursuant to
Rule 144 promulgated under the Securities Act effected through a broker, dealer
or market maker (other than pursuant to Rule 144(k) prior to a Public Offering).

          "Sale of the Company" means any transaction or series of transactions
           -------------------
pursuant to which any person(s) or entity(ies) other than the Investor and its
Affiliates in the aggregate acquire(s) (i) capital stock of the Company
possessing the voting power (other than voting rights accruing only in the event
of a default, breach or event of noncompliance) to elect a majority of the
Company's board of directors (whether by merger, consolidation, reorganization,
combination, sale or transfer of the Company's capital stock, shareholder or
voting agreement, proxy, power of attorney or otherwise) or (ii) all or
substantially all of the Company's assets determined on a consolidated basis.

          "Securities Act" means the Securities Act of 1933, as amended from
           --------------
time to time.

          "Separation" means any termination of the Executive's employment with
           ----------
the Company and its Subsidiaries for any reason.

          "Stockholders Agreement" means the Stockholders Agreement dated as of
           ----------------------
March 23, 1999 among the Company and certain of its stockholders.

          "Subsidiary" means any corporation of which the Company owns
           ----------
securities having a majority of the ordinary voting power in electing the board
of directors directly or through one or more subsidiaries.

          "Transfer" means to sell, transfer, assign, pledge or otherwise
           --------
dispose of (whether with or without consideration and whether voluntarily or
involuntarily or by operation of law).

          10.  Notices.  Any notice provided for in this Agreement must be in
               -------
writing and must be either personally delivered, mailed by first class mail
(postage prepaid and return receipt

                                      -13-
<PAGE>

requested) or sent by reputable overnight courier service (charges prepaid) to
the recipient at the address below indicated:

          If to the Company:
          -----------------

               ZEFER Corp.
               105 South Street
               Boston, Massachusetts 02111
               Attention:  President

               with copies to:
               --------------

               GTCR Fund VI, L.P.
               GTCR VI Executive Fund, L.P.
               GTCR Associates VI
               c/o GTCR Golder Rauner, L.L.C.
               6100 Sears Tower
               Chicago, Illinois  60606-6402
               Attention:  Philip A. Canfield
                           Timothy P. McAdam

               Kirkland & Ellis
               200 East Randolph Drive
               Chicago, Illinois  60601
               Attention:  Stephen L. Ritchie

          If to the Executive:
          -------------------

               Thomas Waite
               133 Marlborough Street
               Boston, Massachusetts 02116

or such other address or to the attention of such other person as the recipient
party shall have specified by prior written notice to the sending party.  Any
notice under this Agreement will be deemed to have been given when so delivered
or sent or, if mailed, five days after deposit in the U.S. mail.

          11.  General Provisions.
               ------------------

          (a) Expenses.  The Company agrees to pay the reasonable legal expenses
              --------
of the Executive incurred in connection with the negotiation and execution of
this Agreement. In addition, expenses (including reasonable attorneys' fees)
incurred by the Executive in defending any civil,

                                      -14-
<PAGE>

criminal, administrative or investigative action, suit or proceeding shall be
paid by the Company in advance of the final disposition of such action, suit or
proceeding, unless otherwise determined by the Outside Directors (as defined in
that certain Stockholders Agreement), upon receipt of an undertaking by or on
behalf of the Executive to repay such amount if it shall ultimately be
determined that the Executive is not entitled to indemnification by the Company.

          (b)  Transfers in Violation of Agreement.  Any Transfer or attempted
               -----------------------------------
Transfer of any Executive Stock in violation of any provision of this Agreement
shall be void, and the Company shall not record such Transfer on its books or
treat any purported transferee of such Executive Stock as the owner of such
stock for any purpose.

          (c)  Severability.  Whenever possible, each provision of this
               ------------
Agreement will be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement is held to be invalid,
illegal or unenforceable in any respect under any applicable law or rule in any
jurisdiction, such invalidity, illegality or unenforceability will not affect
any other provision or any other jurisdiction, but this Agreement will be
reformed, construed and enforced in such jurisdiction as if such invalid,
illegal or unenforceable provision had never been contained herein.

          (d)  Complete Agreement.  This Agreement, those documents expressly
               ------------------
referred to herein and other documents of even date herewith embody the complete
agreement and understanding among the parties and supersede and preempt any
prior understandings, agreements or representations by or among the parties,
written or oral, which may have related to the subject matter hereof in any way.

          (e)  Counterparts.  This Agreement may be executed in separate
               ------------
counterparts, each of which is deemed to be an original and all of which taken
together constitute one and the same agreement.

          (f)  Successors and Assigns. Except as otherwise provided herein, this
               ----------------------
Agreement shall bind and inure to the benefit of and be enforceable by
Executive, the Company, the Investors and their respective successors and
assigns (including subsequent holders of Executive Stock); provided that the
rights and obligations of Executive under this Agreement shall not be assignable
except in connection with a permitted transfer of Executive Stock hereunder.

          (g)  Choice of Law.  The laws of Delaware shall govern all issues
               -------------
concerning the relative rights of the Company and its stockholders and all other
questions concerning the construction, validity and interpretation of this
Agreement, without giving effect to any choice of law or other conflict of law
provision or rule (whether of the State of Delaware or any other jurisdiction)
that would cause the application of the laws of any jurisdiction other than the
State of Delaware.

                                      -15-
<PAGE>

          (h)  Remedies.  Each of the parties to this Agreement (including the
               --------
Investors) will be entitled to enforce its rights under this Agreement
specifically, to recover damages and costs (including attorney's fees) caused by
any breach of any provision of this Agreement and to exercise all other rights
existing in its favor.  The parties hereto agree and acknowledge that money
damages may not be an adequate remedy for any breach of the provisions of this
Agreement and that any party may in its sole discretion apply to any court of
law or equity of competent jurisdiction (without posting any bond or deposit)
for specific performance and/or other injunctive relief in order to enforce or
prevent any violations of the provisions of this Agreement.

          (i)  Amendment and Waiver.  The provisions of this Agreement may be
               --------------------
amended and waived only with the prior written consent of the Company, the
Executive and the Majority Holders (as defined in the Purchase Agreement).

          (j)  Insurance.  The Company, at its discretion, may apply for and
               ---------
procure in its own name and for its own benefit life and/or disability insurance
on Executive in any amount or amounts considered available.  Executive agrees to
cooperate in any medical or other examination, supply any information, and to
execute and deliver any applications or other instruments in writing as may be
reasonably necessary to obtain and constitute such insurance.  Executive hereby
represents that he has no reason to believe that his life is not insurable at
rates now prevailing for healthy persons of his age.

          (k)  Business Days.  If any time period for giving notice or taking
               -------------
action hereunder expires on a day which is a Saturday, Sunday or holiday in the
state in which the Company's chief executive office is located, the time period
shall be automatically extended to the business day immediately following such
Saturday, Sunday or holiday.

          (l)  Indemnification and Reimbursement of Payments on Behalf of
               ----------------------------------------------------------
Executive. The Company and its Subsidiaries shall be entitled to deduct or
---------
withhold from any amounts owing from the Company or any of its Subsidiaries to
the Executive any federal, state, local or foreign withholding taxes, excise
taxes, or employment taxes ("Taxes") which the Company or such Subsidiaries are
required by law to deduct or withhold and are imposed with respect to the
Executive's compensation or other payments from the Company or any of its
Subsidiaries or the Executive's ownership interest in the Company, including,
without limitation, wages, bonuses, dividends, the receipt or exercise of stock
options and/or the receipt or vesting of restricted stock.

          (m)  Termination.  This Agreement (except for the provisions of
               -----------
Section 7) shall survive a Separation and shall remain in full force and effect
after such Separation.

          (n)  Generally Accepted Accounting Principles; Adjustments of Numbers.
               ---------------------------------------------------------------
Where any accounting determination or calculation is required to be made under
this Agreement or the exhibits hereto, such determination or calculation (unless
otherwise provided) shall be made in accordance with generally accepted
accounting principles, consistently applied, except that if

                                      -16-
<PAGE>

because of a change in generally accepted accounting principles the Company
would have to alter a previously utilized accounting method or policy in order
to remain in compliance with generally accepted accounting principles, such
determination or calculation shall continue to be made in accordance with the
Company's previous accounting methods and policies. All numbers set forth herein
which refer to share prices or amounts will be appropriately adjusted to reflect
stock splits, stock dividends, combinations of shares and other
recapitalizations affecting the subject class of stock.

          (o)  Deemed Transfer of Executive Stock.  If the Company (and/or the
               ----------------------------------
Investors and/or any other Person acquiring securities) shall make available, at
the time and place and in the amount and form provided in this Agreement, the
consideration for the Executive Stock to be repurchased in accordance with the
provisions of this Agreement, then from and after such time, the person from
whom such shares are to be repurchased shall no longer have any rights as a
holder of such shares (other than the right to receive payment of such
consideration in accordance with this Agreement), and such shares shall be
deemed purchased in accordance with the applicable provisions hereof and the
Company (and/or the Investors and/or any other Person acquiring securities)
shall be deemed the owner and holder of such shares, whether or not the
certificates therefor have been delivered as required by this Agreement.

          (p)  No Pledge or Security Interest.  The purpose of the Company's
               ------------------------------
retention of the Executive's stock certificates and executed stock powers is
solely to facilitate the repurchase provisions set forth in Section 3 herein and
does not constitute a pledge by the Executive of, or the granting of a security
interest in, the underlying stock.

          (q)  Rights Granted to GTCR Fund VI, L.P. and its Affiliates.  Any
               -------------------------------------------------------
rights granted to GTCR Fund VI, L.P. and its Affiliates hereunder may also be
exercised (in whole or in part) by its designees (which may be Affiliates).

                                 *     *     *     *     *

                                      -17-
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have executed this Senior
Management Agreement on the date first written above.

                              ZEFER Corp.

                              By: /s/ Sean W. Mullaney
                                  ----------------------------------
                              Its:     Vice President
                                   ---------------------------------

                              /s/ Thomas Waite
                              ---------------------------------------
                              Thomas Waite

<PAGE>

                                                                       EXHIBIT B

                                                              September 13, 1999
                                                                        --

                      ELECTION TO INCLUDE STOCK IN GROSS
                    INCOME PURSUANT TO SECTION 83(b) OF THE
                             INTERNAL REVENUE CODE

          The undersigned purchased shares of Common Stock, par value $.01 per
share (the "Shares"), of ZEFER Corp. (the "Company") on September 13,1999 (the

"Closing Date").  Under certain circumstances, the Company has the right to
repurchase certain of the Shares at cost from the undersigned (or from the
holder of the Shares, if different from the undersigned) should the undersigned
cease to be employed by the Company and its subsidiaries or upon certain other
events. Hence, the Shares are subject to a substantial risk of forfeiture and
are non-transferable.  The undersigned desires to make an election to have the
Shares taxed under the provision of Code (S)83(b) at the time he purchased the
Shares.

          Therefore, pursuant to Code (S)83(b) and Treasury Regulation (S)1.83-2
promulgated thereunder, the undersigned hereby makes an election, with respect
to the Shares (described below), to report as taxable income for calendar year
1999 the excess (if any) of the Shares' fair market value on September 13, 1999
                                                                       --
over the purchase price thereof.

          The following information is supplied in accordance with Treasury
Regulation (S)1.83-2(e):

          1.   The name, address and social security number of the undersigned:

               Social Security Number:
                                       -----------

          2.   A description of the property with respect to which the election
is being made: ________ shares of Common Stock, par value $.01 per share, of the
Company.

          3.  The date on which the property was transferred:

The taxable year for which such election is made: calendar year     .

          4.  The restrictions to which the property is subject:  If during the
first five years after the Closing Date, the undersigned ceases to be employed
by the Company or any of its subsidiaries, the unvested portion of the Shares
will be subject to repurchase by the Company at cost.

<PAGE>

The Executive Stock will become vested during the first five years after the
Closing Date pursuant to the following schedule:

                    Date                   Cumulative Percentage of
                    ----                  Executive Stock to be Vested
                                          ----------------------------

                 March 31, 2000                      30%
                 March 31, 2001                      60%
                 March 31, 2002                      73%
                 March 31, 2003                      86%
                 March 31, 2004                     100%

          5.  The fair market value on _______, 1999 of the property with
respect to which the election is being made, determined without regard to any
lapse restrictions: $.38 per share of Common Stock.

          6.  The amount paid for such property:     per share of Common
Stock.

          A copy of this election has been furnished to the Secretary of the
Company pursuant to Treasury Regulations (S)1.83-2(e)(7).
Dated: September 13, 1999
                 --

                                  :-------------------------------------
                                  Name: Thomas Waite

<PAGE>

                                                                       EXHIBIT B
                                                                       ---------

                      ASSIGNMENT SEPARATE FROM CERTIFICATE
                      ------------------------------------

          FOR VALUE RECEIVED, __________ does hereby sell, assign and transfer
unto _______________, _____________ shares of the Common Stock, par value $.01
per share, of Zefer Corp., a Delaware corporation (the "Corporation"), standing
in the undersigned's name on the books of the Corporation represented by
Certificate Nos. _________ herewith and does hereby irrevocably constitute and
appoint _______________ as attorney to transfer the said stock on the books of
the Corporation with full power of substitution in the premises.

Dated:_________ __, _____                     ______________________________
                                         Name

<PAGE>

                                                                       EXHIBIT C
                                                                       ---------

                                SPOUSAL CONSENT
                                ---------------

          The undersigned spouse of the Executive hereby acknowledges that I
have read the foregoing Senior Management Agreement and Stockholders Agreement
and Registration Agreement referred to therein, each executed by the Executive
and dated as of the date hereof, and that I understand their contents.  I am
aware that the foregoing Senior Management Agreement and Stockholders Agreement
and Registration Agreement provide for the repurchase of my spouse's securities
under certain circumstances and/or impose other restrictions on such securities
(including, without limitation, the transfer restriction thereof).  I agree that
my spouse's interest in these securities is subject to these restrictions and
any interest that I may have in such securities shall be irrevocably bound by
these agreements and further, that my community property interest, if any, shall
be similarly bound by these agreements.

                         _________________________     Date: ______, 1999
                         Spouse's
                         Name:

                         _________________________     Date: ______, 1999
                         Witness'
                         Name:____________________<PAGE>
                                                                   EXHIBIT 10.18
 ______________________________________________________________________________

                                LOAN AGREEMENT

                         Dated as of November 24, 1999

                                    Between

                                 ZEFER CORP.,

                                as the Borrower

                                      and

                         GTCR CAPITAL PARTNERS, L.P.,

                                 as the Lender

________________________________________________________________________________
<PAGE>

                               TABLE OF CONTENTS
<TABLE>
<S>                                                                       <C>
SECTION 1.      DEFINITIONS..............................................  2
          1.1.  Certain Defined Terms....................................  2
                ---------------------
          1.2.  Accounting Terms.........................................  2
                ----------------

SECTION 2.      MAKING AND BORROWING OF LOANS............................  2
          2.1.  Making and Borrowing of Loans............................  2
                -----------------------------
          2.2.  Making of Loans; Notice..................................  2
                -----------------------
          2.3.  The Closing..............................................  3
                -----------

SECTION 3.      TERMS OF THE LOANS.......................................  3
          3.1.  The Note.................................................  3
                --------
          3.2.  Payment of the Loans.....................................  3
                --------------------
          3.3.  Interest on the Loans....................................  3
                ---------------------
          3.4.  Voluntary Prepayments....................................  4
                ---------------------
          3.5.  Mandatory Prepayments....................................  5
                ---------------------
          3.6.  Application of Prepayments...............................  5
                --------------------------
          3.7.  Manner and Time of Payment...............................  5
                --------------------------
          3.8.  Term of this Agreement...................................  6
                ----------------------

SECTION 4.      REPRESENTATIONS AND WARRANTIES...........................  6
          4.1.  Full Disclosure..........................................  6
                ---------------
          4.2.  No Material Adverse Effect...............................  6
                --------------------------
          4.3.  No Default...............................................  7
                ----------
          4.4.  Organization, Powers, Capitalization and Good Standing...  7
                ------------------------------------------------------
          4.5.  Financial Statements.....................................  8
                --------------------
          4.6.  Litigation...............................................  8
                ----------
          4.7.  Intellectual Property....................................  8
                ---------------------
          4.8.  Investigations, Audits, Etc..............................  8
                ---------------------------
          4.9.  Employee Matters.........................................  8
                ----------------
         4.10.  Solvency.................................................  9
                --------
         4.11.  Year 2000................................................  9
                ---------
         4.12.  No Legal Obstacle to Agreements..........................  9
                -------------------------------
         4.13.  Brokerage Fees, Etc...................................... 10
                -------------------

SECTION 5.      CONDITIONS TO LOANS...................................... 10
          5.1.  Conditions to Initial Loan............................... 10
                --------------------------
          5.2.  Conditions to Loans Made After the Closing............... 12
                ------------------------------------------

SECTION 6.      AFFIRMATIVE COVENANTS.................................... 13
          6.1.  Payment of Loan Obligations.............................. 13
                ---------------------------
          6.2.  Performance of Other Documents; Etc...................... 13
                -----------------------------------
          6.3.  Compliance With Laws..................................... 13
                --------------------
          6.4.  Maintenance of Properties; Insurance..................... 13
                ------------------------------------
</TABLE>

                                      -i-
<PAGE>

<TABLE>
<S>                                                                                                  <C>
          6.5.  Inspection.................................................................          14
                ----------
          6.6.  Existence, Etc.............................................................          14
                --------------
          6.7.  Further Assurances; Guaranty of Loan Obligations; Grant of Security
                -------------------------------------------------------------------
                Interest
                --------...................................................................          14

SECTION 7.      NEGATIVE COVENANTS.........................................................          15
          7.1.  Indebtedness...............................................................          15
                ------------
          7.2.  Liens and Related Matters..................................................          15
                -------------------------
          7.3.  Investments................................................................          17
                -----------
          7.4.  Contingent Obligations.....................................................          17
                ----------------------
          7.5.  Restricted Junior Payments.................................................          18
                --------------------------
          7.6.  Restriction on Fundamental Changes.........................................          18
                ----------------------------------
          7.7.  Disposal of Assets or Subsidiary Stock.....................................          19
                --------------------------------------
          7.8.  Transactions with Affiliates...............................................          19
                ----------------------------
          7.9.  Conduct of Business........................................................          20
                -------------------
         7.10.  Changes Relating to Certain Indebtedness...................................          20
                ----------------------------------------
         7.11.  Fiscal Year................................................................          20
                -----------
         7.12.  Press Release; Public Offering Materials...................................          20
                ----------------------------------------
         7.13.  Subsidiaries...............................................................          20
                ------------

SECTION 8.      FINANCIAL AND REPORTING COVENANTS..........................................          20
          8.1.  Capital Expenditure Limits.................................................          20
                --------------------------
          8.2.  Lease Limits...............................................................          21
                ------------
          8.3.  Minimum Pre-Corporate EBITDA...............................................          21
                ----------------------------
          8.4.  Pre-Corporate Fixed Charge Coverage........................................          21
                -----------------------------------
          8.5.  Financial Statements and Other Reports.....................................          21
                --------------------------------------
          8.6.  Utilization of GAAP for Purposes of Calculations Under this Agreement......          24
                ---------------------------------------------------------------------

SECTION 9.      DEFAULT, RIGHTS AND REMEDIES...............................................          24
          9.1.  Event of Default...........................................................          24
                ----------------
          9.2.  Suspension.................................................................          27
                ----------
          9.3.  Acceleration...............................................................          27
                ------------
          9.4.  Performance by Lender......................................................          27
                ---------------------

SECTION 10.     ASSIGNMENTS AND PARTICIPATIONS OF LOANS....................................          28
         10.1.  Rights.....................................................................          28
                ------
         10.2.  Registration...............................................................          28
                ------------
         10.3.  Notice.....................................................................          28
                ------

SECTION 11.     MISCELLANEOUS..............................................................          28
         11.1.  Expenses...................................................................          28
                --------
         11.2.  Indemnities................................................................          29
                -----------
         11.3.  Amendments and Waivers.....................................................          29
                ----------------------
         11.4.  Independence of Covenants..................................................          29
                -------------------------
         11.5.  Notices....................................................................          29
                -------
</TABLE>

                                     -ii-
<PAGE>

<TABLE>
<S>                                                                                                 <C>
         11.6.  Survival of Warranties and Certain Agreements.................................      30
                ---------------------------------------------
         11.7.  Failure or Indulgence Not Waiver; Remedies Cumulative.........................      31
                -----------------------------------------------------
         11.8.  Marshalling; Payments Set Aside...............................................      31
                -------------------------------
         11.9.  Severability..................................................................      31
                ------------
        11.10.  Headings......................................................................      31
                --------
        11.11.  APPLICABLE LAW................................................................      31
                --------------
        11.12.  Successors and Assigns; Subsequent Holders of the Note........................      31
                ------------------------------------------------------
        11.13.  No Fiduciary Relationship.....................................................      31
                -------------------------
        11.14.  Construction..................................................................      32
                ------------
        11.15.  Confidentiality...............................................................      32
                ---------------
        11.17.  WAIVER OF JURY TRIAL..........................................................      32
                --------------------
        11.18.  No Personal Obligations.......................................................      33
                -----------------------
        11.19.  Note Legend Relating to Original Issue Discount...............................      33
                -----------------------------------------------
        11.20.  Counterparts; Effectiveness...................................................      33
                ---------------------------
        11.21.  Entire Agreement..............................................................      34
                ----------------

SECTION 12.     DEFINITIONS...................................................................      35
         12.1.  Certain Defined Terms.........................................................      35
                ---------------------
         12.2.  Other Definitional Provisions.................................................      41
                -----------------------------
</TABLE>

                                     -iii-
<PAGE>

                             SCHEDULES AND EXHIBITS

Schedule 4.4.1           Organization and Powers
Schedule 4.4.2           Capitalization
Schedule 4.4.5           Qualification
Schedule 4.7             Intellectual Property
Schedule 4.9             Employee Matters
Schedule 5.1.4.6         Additional Deliveries
Schedule 7.1.1(i)        Indebtedness
Schedule 7.2.1.11        Liens
Schedule 7.3.5           Investments
Schedule 7.4.2           Contingent Obligations

Exhibit A                Note
Exhibit 8.5.3            Compliance Certificate

                                     -iv-
<PAGE>

                                LOAN AGREEMENT

     This LOAN AGREEMENT (this "Agreement") is made as of November 24, 1999, by
                                ---------
and between ZEFER Corp., a Delaware corporation (the "Borrower"), and GTCR
                                                      --------
Capital Partners, L.P., a Delaware limited partnership (the "Lender").
                                                             ------

                                   RECITALS

     WHEREAS, the Lender has agreed to make available to the Borrower Loans (as
hereinafter defined in Section 2.1) in the aggregate amount of $32,196,296
(including the amount of the Loan made on the Closing Date), and such Loans will
be available to the Borrower from time to time on and after the Closing Date on
the terms and subject to the conditions set forth in this Agreement.

     WHEREAS, on the Closing Date, the Lender shall make a Loan to the Borrower
in the amount of $12,789,175.

     WHEREAS, the Borrower has agreed to (i) issue to the Lender a warrant (the
"Common Warrant") representing the right to purchase shares of the Borrower's
 --------------
Common Stock, par value $0.01 per share, and (ii) issue to the Lender a warrant
(the "Initial Preferred Warrant", and together with the Common Warrant, the
      -------------------------
"Warrants") representing the right to purchase shares of the Borrower's Class A
---------
Preferred Stock, par value $0.01 per share (collectively, the "Warrant Shares"),
                                                               --------------
in each case pursuant to a Warrant Agreement dated as of the date hereof, by and
between the Borrower and the Lender (the "Warrant Agreement").
                                          -----------------

     WHEREAS, the Lender, as holder of the Warrants, shall execute a Joinder and
Amendment to the Registration and Stockholders Agreements dated as of the date
hereof (the "Joinder") pursuant to which (i) the Lender will become a party to
             -------
that certain Stockholders Agreement (the "Stockholders Agreement"), dated as of
                                          ----------------------
March 23, 1999 (as amended or  modified from time to time), by and among the
Borrower and the existing holders of the Borrower's outstanding equity
securities and that certain Registration Agreement (the "Registration
                                                         ------------
Agreement"), dated as of  March 23, 1999 (as amended or modified from time to
time), by and among the Borrower and the existing holders of the Borrower's
outstanding equity securities, and (ii) the Lender will become entitled to
designate a director under the Stockholders Agreement.

     WHEREAS, the Borrower desires to secure all of its Loan Obligations (as
hereinafter defined in Section 12) under the Loan Documents (as hereinafter
defined in Section 12) by pledging to the Lender the capital stock of its
Subsidiaries, if any, and by granting to the Lender a security interest and a
lien upon all of its personal and real property.

     WHEREAS, each domestic Subsidiary of the Borrower (as hereinafter defined
in Section 12) has agreed to guaranty all of the Loan Obligations of the
Borrower to the Lender under the Loan Documents pursuant to that certain
Guaranty of even date herewith (as amended, modified or supplemented from time
to time, the "Guaranty") and to grant to the Lender a security interest in and a
              --------
lien upon all of its personal and real property.
<PAGE>

                                   AGREEMENT

     In consideration of the foregoing, and the agreements, representations,
warranties, covenants and conditions herein contained, the parties hereto,
intending to be legally bound, hereby agree as follows:

SECTION 1.     DEFINITIONS

     1.1.  Certain Defined Terms. Unless otherwise set forth herein, capitalized
           ---------------------
terms used in this Agreement shall have the meanings set forth in Section 12.

     1.2.  Accounting Terms. For purposes of this Agreement, all accounting
           ----------------
terms not otherwise defined herein shall have the meanings assigned to such
terms in conformity with GAAP.

SECTION 2.     MAKING AND BORROWING OF LOANS

     2.1.  Making and Borrowing of Loans. Subject to the terms and conditions
           -----------------------------
of this Agreement and on the basis of the representations and warranties set
forth herein, the Lender may make loans (each a "Loan," and collectively, the
                                                 ----
"Loans") to the Borrower as set forth in Section 2.2, and the Borrower may
 -----
borrow, prepay and repay such Loans hereunder in accordance with the terms of
this Agreement, at any time and from time to time on any Business Day prior to
the termination of this Agreement. The obligation of the Borrower to repay any
Loan made by the Lender and borrowed by the Borrower shall be evidenced by the
Borrower's execution and delivery to the Lender of the Note described in Section
3.1 below.

     2.2.  Making of Loans; Notice.
           -----------------------

           2.2.1.  Minimum Amount. Each Loan borrowed by the Borrower pursuant
                   --------------
to this Agreement shall be (i) in a minimum aggregate principal amount of
$100,000 or (ii) in an integral multiple of $100,000.

           2.2.2.  Initial Loan. The initial Loan shall be made on the date
                   ------------
hereof in the amount of $12,789,175 (the "Initial Loan").
                                          ------------

           2.2.3.  Future Loans; Approved Uses. The Lender intends to make up to
                   ---------------------------
$32,196,296 in Loans (including the Initial Loan) to the Borrower to finance in
whole or in part one or more Permitted Acquisitions, to provide working capital
to, and for other general corporate purposes of, the Borrower and its
Subsidiaries not otherwise prohibited under the terms of this Agreement, in each
case as approved by the Board and the Lender (in each case, an "Approved Use").
                                                                ------------
In order to implement the foregoing, the Lender may make additional Loans to the
Borrower from time to time after the Closing, upon the written request of the
Board (with at least ten (10) Business Days' prior notice) and solely for
purposes of an Approved Use.  Upon fulfillment of all applicable conditions set
forth in this Agreement, the Lender shall pay or deliver the proceeds of any
Loan in immediately

                                       2
<PAGE>

available funds to or upon the order of the Borrower at a commercial bank
designated by the Borrower in writing to the Lender.

           2.2.4.  Use of Proceeds. No portion of the proceeds of any Loans made
                   ---------------
hereunder or the Warrants pursuant to the Warrant Agreement shall be used,
directly or indirectly, for the purpose, whether immediate, incidental or
ultimate, of buying or carrying any "margin stock" within the meaning of any
regulation, interpretation or ruling of the Board of Governors of the Federal
Reserve System, all as from time to time in effect, refunding of any
indebtedness incurred for such purpose, or making any investment prohibited by
foreign trade regulations. Without limiting the foregoing, the Borrower agrees
that in no event shall any proceeds of any Loans made hereunder or from the sale
of the Warrants pursuant to the Warrant Agreement be used in any manner which
might cause the Note, the Warrants or the application of such proceeds to
violate any of Regulations U or X of the Board of Governors of the Federal
Reserve System or any other regulation of the Board of Governors of the Federal
Reserve System, or to violate the Exchange Act, in each case as in effect as of
the Closing, the date of any additional Loans and the date of any use of such
proceeds.

     2.3.  The Closing. Subject to the satisfaction of the conditions thereto
           -----------
set forth in this Agreement, the closing of the Initial Loan made by the Lender
and borrowed by the Borrower hereunder (the "Closing") shall take place at 10:00
                                             -------
a.m. Chicago time as of the date of this Agreement, at the offices of Kirkland &
Ellis, 200 East Randolph Drive, Chicago, Illinois 60601, or at such other date,
time and/or location(s) as may be agreed upon by the parties hereto (the
"Closing Date").
-------------

SECTION 3.     TERMS OF THE LOANS

     3.1.  The Note.
           --------

           3.1.1.   The obligation of the Borrower to repay the aggregate unpaid
principal amount of the Initial Loan and subsequent Loans made under this
Agreement shall be evidenced by a promissory note in the form attached hereto as
Exhibit A (the "Note"), dated the date hereof, payable as specified in this
---------       ----
Section 3, made to the order of the Lender in an aggregate principal amount
equal to $32,196,296, and bearing interest and maturing as provided in this
Agreement.

           3.1.2.    The Lender shall, and is hereby authorized by the Borrower
to, endorse on the schedules annexed to the Note an appropriate notation
evidencing the date and amount of each Loan made by the Lender as well as the
date and amount of each payment of principal and interest by the Borrower with
respect thereto and which notations shall be presumed correct until the contrary
is established; provided that the failure to make or any error in making any
                --------
such notation shall not limit or expand or otherwise affect the obligations of
the Borrower hereunder or under the Note.

     3.2.  Payment of the Loans. The unpaid principal amount of the Loans plus
          --------------------
all accrued and unpaid interest thereon and all other amounts owed thereunder
with respect thereto shall be paid in full in cash on or before the Maturity
Date.

                                       3
<PAGE>

     3.3.  Interest on the Loans.
           ---------------------

           3.3.1.   The Loans shall bear interest at a rate equal to 12% per
annum on the unpaid principal amount thereof (including Capitalized Interest, as
hereinafter defined) from and including the Closing Date until the principal
amount shall be paid in full, such interest to be payable in cash in the manner
specified in Section 3.7; provided that the Lender and the Board may agree that,
                          --------
for any Interest Period, interest on all or any portion of the Loans may be paid
by capitalizing such interest as additional Loans on the applicable Interest
Payment Date ("Capitalized Interest"), and any interest that is to be
               --------------------
capitalized shall be calculated at a rate that is equal to 14%.  Notwithstanding
the foregoing, the interest rate on any overdue payment of principal, and to the
extent permitted by law, on any overdue installments of interest that are not
capitalized as described above, shall be 14%.

           3.3.2.   Interest shall be payable with respect to the Loans, in
arrears, on the last day of each Interest Period, upon any prepayment of the
Loans (to the extent of accrued interest on the principal amount, including
Capitalized Interest, of the Loans so prepaid) and at maturity of the Loans.
"Interest Period" means (i) initially, the period commencing on the Closing Date
 ---------------
(with respect to the Initial Loan) or on the date any subsequent Loan is made
(with respect to subsequent Loans) and ending on the next succeeding Interest
Payment Date (as hereinafter defined) and (ii) thereafter, each quarterly period
ending on March 31, June 30, September 30 or December 31, as applicable (each
such date, an "Interest Payment Date"); provided that no Interest Period shall
               ---------------------    --------
extend beyond the Maturity Date. Notwithstanding the foregoing, if the aggregate
amount of accrued and unpaid interest (including all Capitalized Interest) and
all unpaid original issue discount on any Interest Payment Date occurring after
the fifth anniversary of the Closing shall exceed an amount equal to the product
of (x) the issue price (as defined in Code Sections 1273(b) and 1274(a)) of the
Note and (y) the yield to maturity (as defined in Code Section 163(i)) of the
Loans (such product being the "Maximum Accrual"), all accrued and unpaid
                               ---------------
interest on the Loans in excess of an amount equal to the Maximum Accrual shall
be paid by the Borrower to the holders of the Note on such Interest Payment
Date. Any accrued interest which for any reason has not theretofore been paid
shall be paid in full on the date on which the final principal payment on the
Loans is made.

           3.3.3.    Interest on the Loans shall be computed on the basis of a
360-day year of twelve 30-day months for the actual number of days elapsed
during which it accrues. In computing such interest, the date or dates of the
making of the Loans shall be included and the date of payment shall be excluded.
If a Loan is repaid on the same day that it is made, one (1) day's interest
shall be charged.

           3.3.4.    Under no circumstances will the rate of interest chargeable
be in excess of the maximum amount permitted by law. If excess interest is
charged and paid in error, then the excess amount will be promptly refunded.

     3.4.  Voluntary Prepayments. Subject to the terms and conditions of the
           ---------------------
Loan Documents, the Loans may be prepaid without penalty, at the Borrower's
option, at any time and from time to time, in whole or in part, upon not less
than one (1) Business Day prior written notice to the Lender; provided that such
                                                              --------
prepayment shall be (i) in a minimum aggregate amount of $250,000 (or such
lesser amount then outstanding under the Loans) or (ii) in an integral multiple
of $250,000.

                                       4
<PAGE>

     3.5. Mandatory Prepayments.
          ---------------------

          3.5.1.  Asset Dispositions; Sale of Subsidiary Stock. Within thirty
                  --------------------------------------------
(30) days following receipt by the Borrower or any of its Subsidiaries of the
Net Proceeds of any Asset Disposition, which Net Proceeds exceed $100,000 for
any transaction or series of transactions, the Borrower shall prepay the Loans
in an amount equal to all such Net Proceeds. Notwithstanding the foregoing, the
Borrower may retain the Net Proceeds of Asset Dispositions to the extent that
such Net Proceeds are used either to replace the assets so disposed of or to
purchase other capital assets used in the Borrower's business; provided that, if
                                                               --------
the Borrower shall not have replaced such assets or purchased other capital
assets with such Net Proceeds within 365 days following such disposition, such
Net Proceeds will be applied to the payment of the Loans as provided in the
immediately preceding sentence. Payments pursuant to this subsection 3.5.1 shall
be applied in accordance with Section 3.6.

          3.5.2.  Change of Control. Upon the occurrence of a Change of Control,
                  -----------------
the Borrower shall prepay in full all unpaid principal and interest (including
Capitalized Interest) outstanding on the Loans.

          3.5.3.  Initial Public Offering. Upon consummation of an initial
                  -----------------------
public offering of the Borrower's equity securities, the Borrower shall prepay
in full all unpaid principal and interest (including Capitalized Interest)
outstanding on the Loans.

          3.5.4.  Notice. The Borrower shall notify the Lender of any event
                  ------
which could reasonably be expected to give rise to any prepayment to be made
pursuant to subsections 3.5.1 through 3.5.3.

          3.5.5.  Calculation of Net Proceeds Amounts.  Concurrently with any
                  -----------------------------------
prepayment of the Loans pursuant to subsections 3.5.1 through 3.5.3, the
Borrower shall deliver to the Lender a Borrower's Certificate demonstrating the
calculation of the amount of the proceeds that gave rise to such prepayment.

     3.6. Application of Prepayments.  All prepayments (whether voluntary or
          --------------------------
mandatory) shall include, notwithstanding subsection 3.3.2 above, the payment in
cash of accrued and unpaid interest on the principal amount (including
Capitalized Interest) of the Loans so prepaid and shall be applied first to
payment of principal before application to accrued interest thereon.

     3.7. Manner and Time of Payment.
          --------------------------

          3.7.1.  All payments by the Borrower under the Note of principal,
interest (except for Capitalized Interest) and fees hereunder shall be made
without defense, set off or counterclaim, in same day funds and delivered to the
Lender not later than 12:00 noon (Chicago time) on the date such payment is due,
by wire transfer of immediately available funds to the following account or such
other place the Lender may from time to time designate.

                              ABA No. 07100505
                              Account Number: 5800151556
                              Account Name: GTCR Capital Partners, L.P.

                                       5
<PAGE>

                              LaSalle National Bank
                              135 S. LaSalle
                              Chicago, IL 60603
                              Reference: ZEFER Corp.

In the absence of timely notice and receipt, such funds shall be deemed to have
been paid by the Borrower on the next Business Day.

           3.7.2.  Whenever any payment to be made hereunder or under the Note
shall be stated to be due on a day which is not a Business Day, the payment
shall be made on the next succeeding Business Day and such additional period
shall be included in the computation of the payment of interest hereunder or
under the Note.

     3.8.  Term of this Agreement.  All of the Loan Obligations shall become due
           ----------------------
and payable as otherwise set forth herein, but in any event, all of the
remaining Loan Obligations shall become due and payable on the Maturity Date.
Upon the Maturity Date and following repayment in full of the Loan Obligations,
this Agreement will terminate except as provided in Section 11.6.
Notwithstanding any such termination, until all Loan Obligations have been fully
paid and satisfied (other than continuing indemnity obligations), the Lender
shall be entitled to retain the security interests in the Collateral granted
under the Security Documents and the ability to exercise all rights and remedies
available to the Lender under the Loan Documents and applicable laws.

SECTION 4.     REPRESENTATIONS AND WARRANTIES

     In order to induce the Lender to enter into this Agreement and to make
Loans to the Borrower hereunder, the Borrower represents and warrants to the
Lender that the following statements are and, after giving effect to the
transactions contemplated by this Agreement or any of the Loan Documents, will
be true, correct and complete:

     4.1.  Full Disclosure.  No statement or information contained in this
           ---------------
Agreement, any financial statements delivered hereunder, the other Loan
Documents or any other document, certificate or written statement furnished to
the Lender or any other holder of the Note, by or on behalf of the Borrower for
use in connection with the transactions contemplated by the Loan Documents
contains any untrue statement of a material fact or omitted, omits or will omit
to state a material fact necessary in order to make the statements contained
herein or therein not misleading in light of the circumstances in which the same
were made.  Any projections and pro forma financial information contained in the
                                ---------
materials referenced above are based on good faith estimates and assumptions
believed by management of the Borrower to be reasonable at the time made, it
being recognized by the Lender that such financial information as it relates to
future events is not to be viewed as fact and that actual results during the
period or periods covered by such financial information may differ from the
projected results set forth therein by a material amount.

     4.2.  No Material Adverse Effect. Since September 30, 1999, there have been
           --------------------------
no events or changes in facts or circumstances affecting the Borrower or any of
its Subsidiaries which individually or in the aggregate have had or could
reasonably be expected to have a Material Adverse

                                       6
<PAGE>

Effect and that have not been disclosed herein or in the attached Schedules or
in any other documents, certificates and statements furnished to the Lender for
use in connection with the transactions contemplated hereby.

     4.3. No Default. No event has occurred and is continuing which constitutes
          ----------
a Default or an Event of Default hereunder. The consummation of the Transactions
does not and will not violate, conflict with, result in a breach of, or
constitute a default (with due notice or lapse of time or both) under any
contract of the Borrower or any other Borrower Entity except if such violations,
conflicts, breaches or defaults could not reasonably be expected to have, either
individually or in the aggregate, a Material Adverse Effect.

     4.4. Organization, Powers, Capitalization and Good Standing .
          ------------------------------------------------------

          4.4.1. Organization and Powers.  Each of the Borrower Entities is a
                 -----------------------
corporation, limited liability company or limited partnership (as applicable)
duly organized, validly existing and in good standing under the laws of its
jurisdiction of incorporation or organization (which jurisdiction is set forth
on Schedule 4.4.1 hereto). Each of the Borrower Entities has all requisite
corporate, partnership or limited liability company (as applicable) power and
authority to own and operate its properties, to carry on its business as now
conducted and proposed to be conducted, and to execute, deliver and perform its
obligations under the Loan Documents.

          4.4.2.  Capitalization. The authorized capital stock or other indicia
                  --------------
of equity ownership (the "Equity Interests") of each of the Borrower Entities,
as of the Closing Date, is as set forth on Schedule 4.4.2 hereto. All issued and
outstanding Equity Interests of each of the Borrower Entities are duly
authorized, validly issued, fully paid and non-assessable, free and clear of all
Liens other than those in favor of the Lender, and all such Equity Interests
were issued in compliance with all applicable state and federal laws concerning
the issuance of securities.  None of such Equity Interests constitutes "margin
stock" within the meaning of any regulation, interpretation or ruling of the
Board of Governors of the Federal Reserve System, all as from time to time in
effect.  As of the Closing Date, the Equity Interests of each of the Borrower
Entities are owned by the stockholders or partners (as applicable) and in the
amounts set forth on Schedule 4.4.2.  No Equity Interests of any Borrower
Entity, other than those described above, are issued and outstanding and there
are no preemptive or other outstanding rights, options, warrants, conversion
rights or similar agreements or understandings for the purchase or acquisition
from any Borrower Entity of an Equity Interest, other than those issued in
connection with the Loan Documents or described on Schedule 4.4.2.

          4.4.3.  Corporate Authority. The execution, delivery and performance
                  -------------------
of the Loan Documents by the Borrower and any Subsidiary of the Borrower have
been duly authorized by all necessary corporate action on the part of the Board
and stockholders of the Borrower and the board of directors and stockholders of
any such Subsidiary of the Borrower.

          4.4.4.  Binding Effect. Each of the Loan Documents is, or will be when
                  --------------
executed and delivered, the legal, valid and binding obligation of the
applicable Borrower Entities thereto, enforceable against each, as applicable,
in accordance with their respective terms, except as such enforceability may be
limited by applicable bankruptcy, insolvency, reorganization, moratorium or

                                       7
<PAGE>

other laws relative to or affecting the enforcement of creditors' rights
generally in effect from time to time and by general principles of equity.

           4.4.5. Qualification. Each of the Borrower Entities is duly qualified
                  -------------
and in good standing wherever necessary to carry on its business and operations,
except in jurisdictions in which the failure to be qualified and in good
standing could not reasonably be expected to have a Material Adverse Effect. All
jurisdictions in which each Borrower Entity is qualified to do business are set
forth on Schedule 4.4.5 hereto.

     4.5.  Financial Statements. All financial statements concerning the
           --------------------
Borrower and its respective Subsidiaries which have been or will hereafter be
furnished to the Lender pursuant to this Agreement, including those listed
below, have been or will be prepared in accordance with GAAP consistently
applied (except as disclosed therein) and do or will present fairly in all
material respects the financial condition of the entities covered thereby as at
the dates thereof and the results of their operations for the periods then
ended, including, without limitation, the balance sheet at September 30, 1999
and the related statement of income of the Borrower for the four (4) months then
ended.

     4.6.  Litigation. There are no actions, suits or proceedings pending or, to
           ----------
the knowledge of the Borrower, threatened against or affecting the Borrower or
any Subsidiary of the Borrower or against any officer or director of the
Borrower or any Subsidiary of the Borrower (in their capacity as such) which are
likely to have, individually or in the aggregate, a Material Adverse Effect, or
which seek to enjoin, or otherwise prevent the consummation of, the Transactions
or to recover any damages or obtain any relief as a result of any of the
Transactions in any court or before any arbitrator of any kind or by any
governmental body.

     4.7.  Intellectual Property. The Borrower and each of its Subsidiaries
           ---------------------
owns, is licensed to use or otherwise has the right to use, all patents,
trademarks, trade names, copyrights, technology, know-how and processes used in
or necessary for the conduct of its business as heretofore conducted that are
material to the condition (financial or other), business or operations of the
Borrower or its Subsidiaries (collectively, the "Intellectual Property"). All of
the Intellectual Property comprised of registered patents, trademarks,
tradenames and copyrights and any and all applications pertaining thereto is
identified on Schedule 4.7 hereto and fully protected and/or duly and properly
registered, filed or issued in the appropriate office and jurisdictions for such
registrations, filings or issuances. Except as set forth on Schedule 4.7, the
use of the Intellectual Property by the Borrower and its Subsidiaries does not
and has not been alleged by any Person to infringe on the rights of any Person.

     4.8.  Investigations, Audits, Etc.  Neither the Borrower nor any of its
           ---------------------------
Subsidiaries is the subject of any review or audit by the Internal Revenue
Service or any governmental investigation concerning the violation or possible
violation of any law.

     4.9.  Employee Matters. (i) No Borrower Entity nor any of their respective
           ----------------
employees is subject to any collective bargaining agreement, (ii) no petition
for certification or union election is pending with respect to the employees of
any Borrower Entity and no union or collective bargaining unit has sought such
certification or recognition with respect to the employees of any Borrower
Entity and (iii) there are no strikes, slowdowns, work stoppages or
controversies pending or, to the best knowledge of the Borrower after due
inquiry, threatened between any Borrower Entity and its

                                       8
<PAGE>

respective employees, other than employee grievances arising in the ordinary
course of business which would not reasonably be expected to have, either
individually or in the aggregate, a Material Adverse Effect. Except as set forth
on Schedule 4.9, neither the Borrower nor any of its Subsidiaries is party to an
employment contract.

     4.10.  Solvency. As of, from and after the date of this Agreement, the
            --------
Borrower: (i) owns and will own assets the fair saleable value of which are (a)
greater than the total amount of liabilities (including contingent liabilities)
of the Borrower and (b) greater than the amount that will be required to pay the
probable liabilities of the Borrower's then existing debts as they become
absolute and matured considering all financing alternatives and potential asset
sales reasonably available to the Borrower; (ii) has capital that is not
unreasonably small in relation to its business as presently or contemplated to
be conducted; and (iii) does not intend to incur and does not believe that it
will incur debts beyond its ability to pay such debts as they become due.

     4.11.  Year 2000. The Borrower has made an assessment of the microchip and
            ---------
computer-based systems and the software used in its business and based upon such
assessment believes that it will be "Year 2000 Compliant" by the close of
business on December 30, 1999. For purposes of this paragraph, "Year 2000
Compliant" means that all software, embedded microchips and other processing
capabilities utilized by, and material to the business operations or financial
condition of, the Borrower are able to interpret, store, transmit, receive and
manipulate data on and involving all calendar dates correctly and without
causing any abnormal ending scenarios in relation to dates in and after the Year
2000.  From time to time, at the request of the Lender, the Borrower shall
provide to the Lender such update information as is reasonably requested
regarding the status of its efforts to become Year 2000 Compliant.

     4.12.  No Legal Obstacle to Agreements.
            -------------------------------

            4.12.1. Neither the execution and delivery of the Loan Documents,
nor the making of any borrowings hereunder, nor the consummation of any
transaction referred to in or contemplated by the Loan Documents, nor the
fulfillment of the terms hereof or thereof or of any other agreement,
instrument, deed or lease referred to in the Loan Documents, has constituted or
resulted in or will constitute or result in:

                    4.12.1.1.   any breach or termination of the provisions of
any agreement, instrument, deed or lease to which any Borrower Entity is a party
or by which it is bound, or of the charter or by-laws of the Borrower Entity;

                    4.12.1.2.   the violation of any law, statute, judgment,
decree or governmental order, rule or regulation applicable to any Borrower
Entity; and

                    4.12.1.3.   any redemption, retirement or other repurchase
obligation of any Borrower Entity under any charter, by-law, agreement,
instrument, deed or lease.

            4.12.2. No approval, authorization or other action by or declaration
to or filing with, any governmental or administrative authority or any other
Person is required to be obtained or made by the Borrower or any Subsidiary of
the Borrower in connection with the execution, delivery and

                                       9
<PAGE>

performance of the Loan Documents, the transactions contemplated hereby or
thereby or the making of any borrowing hereunder other than Uniform Commercial
Code financing statement filings.

     4.13.  Brokerage Fees, Etc.  Except as contemplated by the Loan Documents
            -------------------
and the Professional Services Agreement, no broker's, finder's or placement fee
or commission will be payable to any Person alleged to have been retained by or
on behalf of the Borrower with respect to any of the transactions contemplated
by this Agreement or any of the other Loan Documents. The Borrower hereby
indemnifies the Lender against and agrees that it will hold each such party
harmless from any claim, demand or liability, including reasonable attorneys'
fees, for any broker's, finder's or placement fee or commission alleged to have
been incurred by the Borrower.

SECTION 5.     CONDITIONS TO LOANS

     5.1.   Conditions to Initial Loan. The obligation of the Lender to make the
            --------------------------
Initial Loan on the Closing Date is subject to the satisfaction of the following
conditions, each as of the Closing Date:

            5.1.1.  Representations and Warranties; No Default.
                    ------------------------------------------

                    5.1.1.1.  All representations and warranties contained in
this Agreement and in the Loan Documents shall be true, correct and complete in
all material respects on and as of the Closing Date, except for any
representation or warranty limited by its terms to a specific date and taking
into account any amendments to the Schedules or Exhibits as a result of any
disclosures made in writing by the Borrower to the Lender after the Closing Date
and approved by the Lender in writing.

                    5.1.1.2.  No Default or Event of Default shall exist as of
the Closing Date or would result from the consummation of the borrowings made by
the Borrower on the Closing Date.

            5.1.2.  Loan Documents Satisfactory; Transactions Consummated. Each
                    -----------------------------------------------------
of the Loan Documents shall have been duly executed and delivered by the
respective parties thereto and shall be in full force and effect. All of the
terms, conditions and provisions of such documents shall be satisfactory to the
Lender in all respects, and no term, condition or provision thereof shall have
been supplemented, amended, modified or waived without the Lender's consent.

            5.1.3.  Opinion of the Borrower's Counsel.  The Lender shall have
                    ---------------------------------
received an opinion from Hale and Dorr LLP, special counsel for the Borrower,
which shall be addressed to the Lender, dated as of the Closing Date and in form
and substance satisfactory to the Lender.

            5.1.4.  Delivery of Additional Loan Documents. The Lender shall also
                    -------------------------------------
have received the following items, each of which shall be in form and substance
reasonably satisfactory to the Lender:

                    5.1.4.1.  Resolutions of the Board and the Guarantors
approving the Transactions and approving and authorizing the execution, delivery
and performance of each Loan Document to which it is a party and approving and
authorizing the borrowing of the Loans, the

                                      10

<PAGE>

execution, delivery and payment of the Note and of the obligations thereunder,
in each case certified as of the Closing Date by the secretary or an assistant
secretary of such Person as being in full force and effect without modification
or amendment.

                    5.1.4.2.  A copy of the certificate of incorporation of the
Borrower and each Guarantor certified by the Secretary of State of the
jurisdiction of organization of such Person, together with a good standing
certificate from the Secretary of State of the jurisdiction of organization of
such Person, each to be dated a recent date prior to the Closing Date.

                    5.1.4.3.  A certificate of the Borrower and each Guarantor,
signed on its behalf by an officer duly authorized, dated as of the Closing Date
(the statements made in which certificate shall be true on and as of such date)
certifying as to (i) the absence of any amendment to the charter of such Person
since the date of the Secretary of State's certificate referred to in Section
5.1.4.2 above, (ii) a true and correct copy of the by-laws of such Person as in
effect on the Closing Date, (iii) the due incorporation and good standing of
such Person as a corporation organized under the laws of the State of its
organization and the absence of any proceeding for the dissolution or
liquidation of such Person and (iv) the completeness and accuracy of the
representations and warranties contained in the Loan Documents as of the Closing
Date, including the absence of any event occurring and continuing, or resulting
from the Transactions, that constitutes a Default or an Event of Default.

                    5.1.4.4.  A certificate of the secretary of the Borrower and
each Guarantor certifying the names and true signatures of the officers of the
Borrower or Guarantor, as applicable, executing the Loan Documents.

                    5.1.4.5.  Copies of all third party and governmental
consents, approvals and filings required in connection with the consummation of
the transactions hereunder (including, without limitation, all blue sky law
filings and waivers of all preemptive rights and rights of first refusal).

                    5.1.4.6.  Such other documents as may be reasonably
requested by the Lender in order to effectuate the provisions of this Agreement
and the other Loan Documents, including, without limitation, those documents set
forth on Schedule 5.1.4.6 hereto.

          5.1.5.    Corporate/Capital Structure. The Lender shall be satisfied
                    ---------------------------
with the ownership, corporate and legal structure and capitalization of the
Borrower and its Subsidiaries, including, without limitation, the terms and
conditions of its charter and by-laws, the terms of the Borrower's and such
Subsidiaries' capital stock, options, warrants or other securities and any
agreements related thereto and the management of the Borrower and its
Subsidiaries.

          5.1.6.    Lender's Equity. The Lender shall have received the Warrants
                    ---------------
to be issued to it pursuant to the Warrant Agreement.

          5.1.7.    No Material Adverse Change. Nothing shall have occurred (and
                    --------------------------
the Lender shall not be aware of any facts or conditions not previously known)
which the Lender shall determine has, or reasonably could be expected to have, a
material adverse effect on the rights or remedies of the Lender hereunder, or on
the ability of the Borrower or any Guarantor to perform its obligations

                                      11
<PAGE>

with respect to the Loan Documents or has, or reasonably could be expected to
have, a Material Adverse Effect.

          5.1.8.    Litigation. There shall exist no action, suit,
                    ----------
investigation, litigation or proceeding affecting the Borrower or any of its
Subsidiaries or any of its properties pending or, to the knowledge of the
Borrower, threatened before any court, governmental agency or arbitrator that
(i) could reasonably be expected to have a Material Adverse Effect or (ii)
purports to affect the legality, validity or enforceability of the Loan
Documents or the consummation of the transactions contemplated hereby and
thereby. No order, judgment or decree of any court, arbitrator or governmental
authority shall enjoin or restrain the Lender from making the Loans.

          5.1.9.    Certain Fees. On the Closing Date, the Borrower shall pay
                    ------------
all expenses of the Lender (including, without limitation, reasonable legal fees
and expenses) incurred in connection with the negotiation and execution of this
Agreement and the other Loan Documents to the extent due.

          5.1.10.   No Violation of Regulations U or X.  The making of the Loans
                    ----------------------------------
shall not violate Regulations U or X of the Board of Governors of the Federal
Reserve Board.

     5.2. Conditions to Loans Made After the Closing  Date.  Any subsequent
          ------------------------------------------------
Loans made by the Lender to the Borrower hereunder after the Closing Date are
subject to the satisfaction of the following conditions, each as of the date of
each such subsequent Loan:

          5.2.1.    Notice.  The Lender shall have received, in accordance with
                    ------
the provisions of Section 2.2, a notice requesting such subsequent Loan.

          5.2.2.    Representations and Warranties.  All representations and
                    ------------------------------
warranties of the Borrower contained in this Agreement shall be true, correct
and complete in all material respects as of the making of such subsequent Loan
and before and after giving effect to such Loan and to the application of the
proceeds therefrom, with the same effect as though such representations and
warranties had been made on and as of such date (except for any such
representation and warranty that, by its terms, refers to a specific date other
than the date of such Loan, in which case as of such specific date, and taking
into account any amendments to the Schedules or Exhibits as result of any
disclosures made in writing by the Borrower to the Lender after the Closing Date
and approved by the Lender in writing).

          5.2.3.    No Event of Default.  No Default or Event of Default shall
                    -------------------
exist as of the date of such subsequent Loan or would result from the
consummation of the borrowings made by the Borrower on the date of such
subsequent Loan.

          5.2.4.    No Legal Obstacles.  No order, judgment or decree of any
                    ------------------
court, arbitrator or governmental authority shall purport to enjoin or restrain
the Lender from making any subsequent Loans.

          5.2.5.    Satisfaction of Conditions.  At the time of making an
                    --------------------------
additional borrowing under a subsequent Loan hereunder, the Borrower shall be
deemed to have certified, represented and warranted to the Lender that the
conditions specified in subsections 5.2.1 through 5.2.4 have been fully
satisfied as of such time.

                                      12
<PAGE>

SECTION 6.     AFFIRMATIVE COVENANTS

     The Borrower covenants and agrees that so long as the Note or Loan
Obligations remain outstanding, unless the Lender shall otherwise give its prior
written consent, it shall perform and comply with, and shall cause each of the
other Borrower Entities to perform and comply with, all covenants in this
Section 6 applicable to such Person.

     6.1.  Payment of Loan Obligations. The Borrower will duly and punctually
           ---------------------------
pay the principal (including Capitalized Interest), interest and any other
amounts owing under this Agreement and/or the Note, in each case when due under
the terms of this Agreement and/or the Note.

     6.2.  Performance of Other Documents; Etc.  The Borrower will comply with
           -----------------------------------
and cause each of its Subsidiaries to comply with, all of the covenants,
agreements and conditions contained in this Agreement and the other Loan
Documents to which it is party. The Borrower will cause each Guarantor to comply
with all of the covenants, agreements and conditions contained in the Guaranty.

     6.3.  Compliance With Laws.  The Borrower will (i) comply with and will
           --------------------
cause each of its Subsidiaries to comply with, the requirements of all
applicable laws, rules, regulations and orders of any governmental authority
(including, without limitation, laws, rules, regulations and orders relating to
taxes, employer and employee contributions, securities, employee retirement and
welfare benefits, environmental protection matters and employee health and
safety) as then in effect and which may be imposed in the future in all
jurisdictions in which the Borrower or any of its Subsidiaries is now doing
business or may hereafter do business, other than those laws, rules, regulations
and orders the noncompliance with which could not be reasonably expected to
have, either individually or in the aggregate, a Material Adverse Effect, and
(ii) maintain or obtain and will cause each of its Subsidiaries to maintain or
obtain, all licenses, qualifications and permits now held or hereafter required
to be held by the Borrower or any of its Subsidiaries, for which the loss,
suspension, revocation or failure to obtain or renew, could have a Material
Adverse Effect. This Section 6.3 shall not preclude the Borrower or any
Subsidiary from contesting any taxes or other payments if they are being
diligently contested in good faith and if appropriate expense provisions have
been recorded in conformity with GAAP. Borrower represents and warrants that, as
of the date hereof, it (i) is in compliance and each of its Subsidiaries is in
compliance with the requirements of all applicable laws, rules, regulations and
orders of any governmental authority as now in effect, other than those laws,
rules, regulations and orders the noncompliance with which could not reasonably
be expected to have a Material Adverse Effect, and (ii) maintains and each of
its Subsidiaries maintains, all licenses, qualifications and permits referred to
above, for which the loss, suspension, revocation or failure to obtain could
reasonably be expected to have a Material Adverse Effect.

     6.4.  Maintenance of Properties; Insurance .  The Borrower will maintain or
           ------------------------------------
cause to be maintained in good repair, working order and condition, ordinary
wear and tear excepted, all material properties used in the business of the
Borrower and its Subsidiaries and will make or cause to be made all appropriate
repairs, renewals and replacements thereof. The Borrower will maintain or cause
to be maintained, with financially sound and reputable insurers, public
liability and property damage and business interruption insurance with respect
to its business and properties and the business and properties of its
Subsidiaries against loss or damage of the kinds customarily carried or

                                      13
<PAGE>

maintained by businesses of established reputation engaged in similar businesses
and in amounts acceptable to the Lender and will deliver evidence thereof to the
Lender. Each such insurance policy shall be in form and substance satisfactory
to the Lender and shall (i) provide that at least thirty (30) days' prior
written notice of any material change to or any cancellation or lapse of such
policy must be given to the Lender by the insurer, (ii) provide that no act or
default by the Borrower or any of its Subsidiaries under such policy shall
impair the Lender's right of recovery thereunder and (iii) provide that the
insurer shall, as against the Lender, waive any rights of subrogation to the
extent that the named insured has waived such rights (and each Borrower Entity
hereby irrevocably and unconditionally waives any right of subrogation against
the Lender). The Borrower shall cause, pursuant to endorsements and assignments
in form and substance satisfactory to the Lender, the Lender to be named as
lender's loss payee in the case of casualty insurance, additional insured in the
case of liability and assignee and/or lender's loss payee in the case of
business interruption insurance. The Borrower represents and warrants that it
and each of its Subsidiaries currently maintains all material properties as set
forth above and maintains all insurance described above.

     6.5.  Inspection.  The Borrower shall permit any authorized representatives
           ----------
of the Lender to visit and inspect any of the properties of the Borrower or any
of its Subsidiaries, including its and their financial accounting records, and
to make copies and take extracts therefrom, and to discuss its and their
affairs, finances and business with its and their key management personnel and
certified public accountants, at such reasonable times during normal business
hours and as often as may be requested.

     6.6.  Existence, Etc.  Except as otherwise permitted by Section 7.6, the
           --------------
Borrower will, and will cause each of its Subsidiaries to, at all times preserve
and keep in full force and effect its present legal entity existence and all
rights and franchises material to its business.

     6.7.  Further Assurances; Guaranty of Loan Obligations; Grant of Security
           -------------------------------------------------------------------
Interests.
---------

           6.7.1.   The Borrower shall, and shall cause each Borrower Entity to,
from time to time, execute such guarantees, financing statements, documents,
security agreements and reports as the Lender at any time may reasonably request
to evidence, perfect or otherwise implement the guaranties and security for
repayment of the Loan Obligations provided for in the Loan Documents. Without
limiting the foregoing, the Borrower agrees that, upon the request of the
Lender, it shall create a new, wholly-owned Subsidiary ("Newco") to which it
will contribute its assets, and upon the happening of such event, Newco will
become the borrower hereunder, and the Borrower will become a Guarantor of the
Loan Obligations and pledge the stock of Newco to the Lender.

          6.7.2.    The Borrower will cause each of its domestic Subsidiaries
existing on the Closing Date, and after the Closing Date will promptly upon the
creation or acquisition of a new Subsidiary cause such new Subsidiary, to become
a Guarantor of the Loan Obligations under the Guaranty, and to grant to the
Lender a security interest in the real, personal and mixed property of such
Subsidiary to secure the Loan Obligations.

                                      14

<PAGE>

SECTION 7.     NEGATIVE COVENANTS.

     The Borrower covenants and agrees that so long as any Loan Obligation
remains outstanding, the Borrower shall perform and comply with, and shall cause
each of the other Borrower Entities to perform and comply with, all covenants of
this Section 7 applicable to such Person, unless the Lender shall otherwise give
its prior written consent.

     7.1. Indebtedness.  Borrower will not and will not permit any of its
          ------------
Subsidiaries directly or indirectly to create, incur, assume, guaranty, or
otherwise become or remain directly or indirectly liable with respect to any
Indebtedness except:

          7.1.1. (i) Indebtedness existing on the date hereof, which
Indebtedness is set forth on Schedule 7.1.1(i) hereto and (ii) Indebtedness not
to exceed $10,000,000 under a line of credit previously approved in writing by
the Board; provided that such Indebtedness referred to in subsection 7.1.1(ii)
           --------
shall be in form and substance satisfactory to the Lender and shall be subject
to an intercreditor agreement in form and substance satisfactory to the Lender;

          7.1.2. the Loan Obligations;

          7.1.3. intercompany Indebtedness among the Borrower and its
Subsidiaries;

          7.1.4. Indebtedness issued to sellers in connection with Permitted
Acquisitions; provided that such Indebtedness shall be in form, substance and
              --------
amount satisfactory to the Lender and shall include a standstill agreement in
form and substance satisfactory to the Lender;

          7.1.5. Indebtedness not to exceed $500,000 in the aggregate at any
time outstanding secured by purchase money Liens or incurred with respect to
capital leases; and

          7.1.6. other Indebtedness not referred to above and not in excess of
$250,000 in the aggregate.

     7.2. Liens and Related Matters.
          -------------------------

          7.2.1. No Liens.  The Borrower will not and will not permit any of its
                 --------
Subsidiaries directly or indirectly to create, incur, assume or permit to exist
any Lien on or with respect to any property or asset (including any document or
instrument with respect to goods or accounts receivable) of the Borrower or any
of its Subsidiaries, whether now owned or hereafter acquired, or any income or
profits therefrom, except Permitted Encumbrances. "Permitted Encumbrances" means
the following:

                 7.2.1.1. Liens for taxes, assessments or other governmental
charges not yet due and payable;

                 7.2.1.2. statutory Liens of landlords, carriers and other
similar liens imposed by law, which are incurred in the ordinary course of
business for sums not more than thirty (30) days delinquent or which are being
contested in good faith; provided that a reserve or other appropriate
                         --------

                                      15
<PAGE>

provision shall have been made therefor and the aggregate amount of the
liabilities secured by such Liens is less than $250,000;

                 7.2.1.3. Liens (other than any Lien imposed by the Employee
Retirement Income Security Act of 1974 or any rule or regulation promulgated
thereunder) incurred or deposits made in the ordinary course of business in
connection with workers' compensation, unemployment insurance and other types of
social security, or to secure the performance of tenders, statutory obligations,
surety, stay, customs and appeal bonds, bids, leases, government contracts,
trade contracts, performance and return of money bonds and other similar
obligations (exclusive of obligations for the payment of borrowed money);

                 7.2.1.4. deposits, in an aggregate amount not to exceed
$250,000, made in the ordinary course of business to secure liability to
insurance carriers;

                 7.2.1.5. Liens for (i) purchase money obligations (provided
                                                                    --------
that (a) the purchase of the asset subject to any such Lien is permitted under
Section 8.1 and (b) any such Lien encumbers only the asset so purchased) and
(ii) capital lease obligations, in either case to the extent that the
Indebtedness secured by any such Lien is permitted under subsection 7.1.5; any
attachment or judgment Lien not constituting an Event of Default under
subsection 9.1.9;

                 7.2.1.6. leases or subleases granted to others not interfering
in any material respect with the business of the Borrower or any of its
Subsidiaries;

                 7.2.1.7. easements, rights of way, restrictions, and other
similar charges or encumbrances not interfering in any material respect with the
ordinary conduct of the business of the Borrower or any of its Subsidiaries;

                 7.2.1.8. any interest or title of a lessor or sublessor under
any lease permitted by Section 8.2;

                 7.2.1.9. Liens in favor of the Lender;

                 7.2.1.10. Liens upon the accounts receivable of the Borrower
and its Subsidiaries incurred in connection with the line of credit referred to
in subsection 7.1.1(ii), to the extent thereby; and

                 7.2.1.11. Liens existing on the date hereof and renewals and
extensions thereof, which Liens are set forth on Schedule 7.2.1.11 hereto.

          7.2.2. No Negative Pledges. The Borrower will not and will not permit
                 -------------------
any of its Subsidiaries directly or indirectly to enter into or assume any
agreement (other than the Loan Documents) prohibiting the creation or assumption
of any Lien upon its properties or assets, whether now owned or hereafter
acquired.

          7.2.3. No Restrictions on Subsidiary Distributions to the Borrower.
                 -----------------------------------------------------------
Except as provided herein, the Borrower will not and will not permit any of its
Subsidiaries directly or indirectly

                                      16
<PAGE>

to create or otherwise cause or suffer to exist or become effective any
consensual encumbrance or restriction of any kind on the ability of any such
Subsidiary to: (i) pay dividends or make any other distribution on any of such
Subsidiary's capital stock owned by the Borrower or any Subsidiary of the
Borrower; (ii) subject to subordination provisions, pay any Indebtedness owed to
the Borrower or any other Subsidiary; (iii) make loans or advances to the
Borrower or any other Subsidiary; or (iv) transfer any of its property or assets
to the Borrower or any other Subsidiary.

     7.3. Investments.  The Borrower will not and will not permit any of its
          -----------
Subsidiaries directly or indirectly to make or own any Investment in any Person
except:

          7.3.1. the Borrower and its Subsidiaries may make and own Investments
in Cash Equivalents; provided that such Cash Equivalents are not subject to
                     --------
setoff rights;

          7.3.2. the Borrower and its Subsidiaries may make intercompany loans
to the extent permitted under Section 7.1;

          7.3.3. the Borrower and its Subsidiaries may make loans and advances
to employees for moving, entertainment, travel and other similar expenses in the
ordinary course of business;

          7.3.4. the Borrower and its Subsidiaries may make Investments, other
than those described in subsections 7.3.1 through 7.3.3, not to exceed $250,000
in the aggregate;

          7.3.5. Investments existing on the date hereof, which Investments are
set forth on Schedule 7.3.5 hereto; and

          7.3.6. non-controlling Investments in Internet-related companies of a
type previously approved in writing by the Board; provided that (i) the total
                                                  --------
purchase price of all such Investments shall not exceed $4,000,000 in the
aggregate and for any single Investment shall not exceed $1,000,000, (ii) at the
time of any such Investment and immediately after giving effect thereto, no
Default or Event of Default shall have occurred and be continuing and (iii)
prior to consummating any such Investment, the Borrower shall have taken all
actions necessary to grant to the Lender a first priority security interest in
the stock and assets comprising the acquired business.

     7.4. Contingent Obligations.  The Borrower will not and will not permit any
          ----------------------
of its Subsidiaries directly or indirectly to create or become or be liable with
respect to any Contingent Obligation except those:

          7.4.1. resulting from endorsement of negotiable instruments for
collection in the ordinary course of business;

          7.4.2. Contingent Obligations existing on the Closing Date, which
Contingent Obligations are set forth on Schedule 7.4.2 hereto;

          7.4.3. arising under indemnity agreements to title insurers to cause
such title insurers to issue to the Lender mortgagee title insurance policies;

                                      17
<PAGE>

          7.4.4. arising with respect to customary indemnification obligations
incurred in connection with Asset Dispositions;

          7.4.5. incurred in the ordinary course of business with respect to
surety and appeal bonds, performance and return-of-money bonds and other similar
obligations not exceeding at any time outstanding $250,000 in aggregate
liability;

          7.4.6. incurred with respect to Indebtedness permitted by Section 7.1;
and

          7.4.7. not permitted by subsections 7.4.1 through 7.4.6 above, so long
as any such Contingent Obligations, in the aggregate at any time outstanding, do
not exceed $100,000.

     7.5. Restricted Junior Payments.  The Borrower will not and will not
          --------------------------
permit any of its Subsidiaries directly or indirectly to declare, order, pay,
make or set apart any sum for any Restricted Junior Payment, except:

          7.5.1. wholly-owned Subsidiaries of the Borrower may make Restricted
Junior Payments with respect to their common stock;

          7.5.2. the Borrower may make non-accelerated payments of principal and
interest in respect of Seller Indebtedness; provided that no Default or Event of
                                            --------
Default has occurred and is continuing or would arise as a result of such
Restricted Junior Payments;

          7.5.3. the Borrower may redeem for cash from management stockholders
shares of common stock or preferred stock of the Borrower or warrants or options
to acquire any such shares, and make non-accelerated scheduled cash payments
with respect to the Management Redemption Notes; provided that all of the
                                                 --------
following conditions are satisfied:

               7.5.3.1. no Default or Event of Default has occurred and is
continuing or would arise as a result of such Restricted Junior Payments; and

               7.5.3.2. the aggregate Restricted Junior Payments pursuant to
this subsection 7.5.3 permitted (i) in any fiscal year of the Borrower shall not
exceed $250,000 and (ii) during the term of this Agreement shall not exceed
$1,000,000.

          7.5.4. provided no Default or Event of Default exists or would arise
as a result thereof, the Borrower may make non-accelerated scheduled payments in
respect of Earn-Out Obligations permitted by this Agreement; and

          7.5.5. the Borrower may redeem its capital stock with the proceeds
from the simultaneous issuance of new capital stock.

     7.6.  Restriction on Fundamental Changes.
           ----------------------------------

          7.6.1. The Borrower will not and will not permit any of its
Subsidiaries directly or indirectly to: (i) amend, modify or waive any term or
provision of its organization documents,

                                      18
<PAGE>

including, without limitation, its certificate of limited partnership, articles
of incorporation, membership agreement, certificates of designation pertaining
to preferred stock, partnership agreement or by-laws in a manner adverse to the
Lender unless (a) such actions are required by law or (b) such actions are in
connection with the initial public offering of the Borrower's equity securities
(provided that all such actions are in form and substance satisfactory to the
 --------
Lender); (ii) enter into any transaction of merger or consolidation except (a)
in connection with a Permitted Acquisition, the Person which is the subject of
such Permitted Acquisition may merge with and into a Subsidiary of the Borrower
or a Subsidiary of the Borrower may merge with or into such Person and (b) any
Subsidiary of the Borrower may be merged with or into the Borrower (provided
                                                                    --------
that the Borrower is the surviving entity) or any other Subsidiary of the
Borrower; (iii) liquidate, wind-up or dissolve itself (or suffer any liquidation
or dissolution); or (iv) acquire by purchase or otherwise all or any substantial
part of the business or assets of any other Person, other than Permitted
Acquisitions, Capital Expenditures permitted hereunder and inventory purchased
in the ordinary course of business.

          7.6.2. The Borrower will not consummate, and will not permit any
Subsidiary to consummate, any Acquisition other than a Permitted Acquisition.
The Borrower shall provide to the Lender within five (5) Business Days after
such Acquisition, (i) copies of all executed acquisition agreements and other
documents pertaining to such Permitted Acquisition and (ii) evidence, in form
and substance satisfactory to the Lender, that the Lender (a) is granted a first
priority perfected security interest (subject only to Permitted Encumbrances) in
all assets being acquired pursuant to such Permitted Acquisition (and, in the
case of a Permitted Acquisition involving the purchase of the acquired Person's
capital stock, the Borrower shall pledge, or shall cause to be pledged, all of
the shares of capital stock of such acquired Person owned by it or any other
Borrower Entity to the Lender for the benefit of the Lender, and shall cause
such acquired Person to guarantee the Loan Obligations and to grant to the
Lender a first priority perfected security interest (subject only to Permitted
Encumbrances) in such Person's assets) and (b) will be provided such other
documents and instruments as the Lender shall request from time to time to
perfect or maintain the perfection of its security interest in assets of the
acquired Person.

     7.7.  Disposal of Assets or Subsidiary Stock.  The Borrower will not and
           --------------------------------------
will not permit any of its Subsidiaries directly or indirectly to convey, sell,
lease, sublease, transfer or otherwise dispose of, or grant any Person an option
to acquire, in one transaction or a series of transactions, any of its property,
business or assets, or the capital stock of or other equity interests in any of
its Subsidiaries, whether now owned or hereafter acquired, except for (i)
dispositions of obsolete equipment not used or useful in the business and (ii)
Asset Dispositions if all of the following conditions are met: (a) the market
value of assets sold or otherwise disposed of in any single transaction or
series of related transactions does not exceed $100,000 and the aggregate market
value of assets sold or otherwise disposed of in any fiscal year of the Borrower
does not exceed $250,000; (b) the consideration received is at least equal to
the fair market value of such assets; (c) the sole consideration received is
cash; (d) the Net Proceeds of such Asset Disposition are applied as required by
subsection 3.5.1; and (e) no Default or Event of Default then exists or shall
result from such sale or other disposition.

     7.8.  Transactions with Affiliates.  The Borrower will not and will not
           ----------------------------
permit any of its Subsidiaries directly or indirectly to enter into or permit to
exist any transaction (including the purchase, sale, lease or exchange of any
property or the rendering of any service) with any Affiliate

                                      19
<PAGE>

or with any director, officer or employee of any Borrower Entity, except
transactions in the ordinary course of and pursuant to the reasonable
requirements of the business of the Borrower or any of its Subsidiaries and upon
fair and reasonable terms which are fully disclosed to the Lender and are no
less favorable to the Borrower or such Subsidiary than would be obtained in a
comparable arm's length transaction with a Person that is not an Affiliate.

     7.9.  Conduct of Business.  The Borrower will not and will not permit any
           -------------------
of its Subsidiaries directly or indirectly to engage in any business other than
the business of providing Internet professional services.

     7.10.  Changes Relating to Certain Indebtedness.  The Borrower will not and
            ----------------------------------------
will not permit any of its Subsidiaries directly or indirectly to change or
amend the terms of any  of its Indebtedness (other than Indebtedness of a type
described in subsections 7.1.3 through 7.1.6) if the effect of such amendment is
to: (i) increase the interest rate on the subject Indebtedness; (ii) change the
dates upon which payments of principal or interest are due on the subject
Indebtedness; (iii) change any event of default or add any covenant with respect
to the subject Indebtedness; (iv) change the prepayment provisions of the
subject Indebtedness; (v) change the subordination provisions thereof (or the
subordination terms of any guaranty thereof); or (vi) change or amend any other
term if such change or amendment would materially increase the obligations of
the obligor or confer additional material rights on the holder of the subject
Indebtedness in a manner adverse to the Borrower, any of its Subsidiaries or the
Lender.

     7.11.  Fiscal Year.  Neither the Borrower nor any Subsidiary of the
            -----------
Borrower shall change its fiscal year.

     7.12.  Press Release; Public Offering Materials.  The Borrower will not and
            ----------------------------------------
will not permit any of its Subsidiaries to disclose the name of the Lender in
any press release or in any prospectus, proxy statement or other materials filed
with any governmental entity relating to a public offering of the capital stock
of any Borrower Entity without the Lender's prior written consent which shall
not be unreasonably withheld.

     7.13.  Subsidiaries.  The Borrower will not and will not permit any of its
            ------------
Subsidiaries directly or indirectly to establish, create or acquire any new
Subsidiary other than in connection with a Permitted Acquisition.

SECTION 8.     FINANCIAL AND REPORTING COVENANTS

     The Borrower covenants and agrees that so long as the Note or Loan
Obligations remain outstanding (other than continuing indemnity obligations),
unless the Lender shall otherwise give its prior written consent, the Borrower
shall perform and comply with, and shall cause each of the other Borrower
Entities to perform and comply with, all covenants in this Section 8 applicable
to such Person:

     8.1.  Capital Expenditure Limits. The Borrower shall not permit the
           --------------------------
aggregate amount of all Capital Expenditures of the Borrower and its
Subsidiaries for the twelve (12) month period ending

                                      20
<PAGE>

on the last day of each calender quarter during the periods set forth below to
exceed the amount set forth below for such period:

                     Period                       Amount
                     ------                       ------

     Closing Date through 12/31/00                $10,000,000

     1/1/01 through 12/31/01 and each             $5,000,000
     year thereafter

          "Capital Expenditures" will be calculated as illustrated on Exhibit
8.5.3.

     8.2.  Lease Limits.  The Borrower will not and will not permit any of its
           ------------
Subsidiaries directly or indirectly to become or remain liable in any way,
whether directly or by assignment or as a guarantor or other surety, for the
obligations of the lessee under any operating lease (other than intercompany
leases between the Borrower and its Subsidiaries), if the aggregate amount of
all rents paid by the Borrower and its Subsidiaries under all such leases would
exceed $10,000,000 in any fiscal year of the Borrower.

     8.3.  Minimum Pre-Corporate EBITDA.  The Borrower shall not permit Pre-
           ----------------------------
Corporate EBITDA for the four quarter period ending on the last day of each
calendar quarter beginning June 30, 2000 and each quarter thereafter to be less
than $9,616,000.  "Pre-Corporate EBITDA" will be calculated as illustrated on
Exhibit 8.5.3.  Notwithstanding the foregoing, in calculating Pre-Corporate
EBITDA for the four quarter periods ending June 30, 2000, September 30, 2000 and
December 31, 2000, all components thereof shall be calculated by taking the
amounts thereof for the period beginning April 1, 2000 through such date and
multiplying it by 4, 2 and 4/3 respectively.

     8.4.  Pre-Corporate Fixed Charge Coverage.  The Borrower shall not permit
           -----------------------------------
Pre-Corporate Fixed Charge Coverage for the four quarter period ending on the
last day of each calendar quarter beginning June 30, 2000 and each quarter
thereafter to be less than 2.0.  "Pre-Corporate Fixed Charge Coverage" will be
calculated as illustrated on Exhibit 8.5.3.  Notwithstanding the foregoing, in
calculating Pre-Corporate Fixed Charge Coverage for the four quarter periods
ending June 30, 2000, September 30, 2000 and December 31, 2000, the Pre-
Corporate EBITDA component thereof shall be calculated in the manner required by
Section 8.3.

     8.5.  Financial Statements and Other Reports.  The Borrower will maintain,
           --------------------------------------
and cause each of its Subsidiaries to maintain, a system of accounting
established and administered in accordance with sound business practices to
permit preparation of financial statements in conformity with GAAP (it being
understood that monthly financial statements are not required to have footnote
disclosures).  The Borrower will deliver to the Lender each of the financial
statements and other reports described below.

          8.5.1. Quarterly Financials. As soon as available and in any event
                 --------------------
within thirty (30) days after the end of each quarterly period ending on each
March 31, June 30, September 30 or

                                      21
<PAGE>

December 31, the Borrower will deliver (i) the consolidated balance sheet of the
Borrower and its Subsidiaries, as at the end of such quarterly period, and the
related consolidated statements of income, stockholders' equity and cash flow
for such quarterly period and for the period from the beginning of the then
current fiscal year of the Borrower to the end of such quarterly period and (ii)
a schedule of the outstanding Indebtedness for borrowed money of the Borrower
and its Subsidiaries describing in reasonable detail each such debt issue or
loan outstanding and the principal amount and amount of accrued and unpaid
interest with respect to each such debt issue or loan.

          8.5.2. Year-End Financials. As soon as available and in any event
                 -------------------
within ninety (90) days after the end of each fiscal year of the Borrower, the
Borrower will deliver (i) the consolidated balance sheet of the Borrower and its
Subsidiaries, as at the end of such year, and the related consolidated
statements of income, stockholders' equity and cash flow for such fiscal year,
(ii) a schedule of the outstanding Indebtedness for borrowed money of the
Borrower and its Subsidiaries describing in reasonable detail each such debt
issue or loan outstanding and the principal amount and amount of accrued and
unpaid interest with respect to each such debt issue or loan and (iii) a report
with respect to the financial statements from a firm of Certified Public
Accountants selected by the Borrower and reasonably acceptable to Lender, which
report shall be prepared in accordance with Statement of Auditing Standards No.
58 (the "Statement") entitled "Reports on Audited Financial Statements" and such
report shall be "Unqualified" (as such term is defined in such Statement).

          8.5.3. Borrower Compliance Certificate. Together with each delivery of
                 -------------------------------
financial statements of the Borrower and its Subsidiaries pursuant to
subsections 8.5.1 and 8.5.2, the Borrower will deliver a fully and properly
completed Compliance Certificate (in substantially the same form as Exhibit
8.5.3 hereto) signed by the Borrower's chief executive officer or chief
financial officer.

          8.5.4. Accountants' Reports. Promptly upon receipt thereof, the
                 --------------------
Borrower will deliver copies of all significant reports submitted by the
Borrower's firm of certified public accountants in connection with each annual,
interim or special audit or review of any type of the financial statements or
related internal control systems of the Borrower made by such accountants,
including any comment letter submitted by such accountants to management in
connection with their services.

          8.5.5. Management Report. Together with each delivery of financial
                 -----------------
statements of the Borrower pursuant to subsections 8.5.1 and 8.5.2, the Borrower
will deliver a management report (i) describing the operations and financial
condition of the Borrower and its Subsidiaries for the quarter then ended and
the portion of the current fiscal year then elapsed (or for the fiscal year then
ended in the case of year-end financials), (ii) commencing with the financial
statements delivered for the quarter ending June 30, 2000, setting forth in
comparative form the corresponding figures for the corresponding periods of the
previous fiscal year and (iii) discussing the reasons for any significant
variations.  The information above shall be presented in reasonable detail and
shall be certified by the chief financial officer of the Borrower to the effect
that such information fairly presents, in all material respects, the results of
operations and financial condition of the Borrower and its Subsidiaries as at
the dates and for the periods indicated.

                                      22
<PAGE>

          8.5.6. SEC Filings and Press Releases. Promptly upon their becoming
                 ------------------------------
available, the Borrower will deliver copies of (i) all financial statements,
reports, notices and proxy statements sent or made available by the Borrower or
any of its Subsidiaries to its security holders, (ii) all regular and periodic
reports and all registration statements and prospectuses, if any, filed by the
Borrower or any of its Subsidiaries with any securities exchange or with the
Securities and Exchange Commission or any governmental or private regulatory
authority and (iii) all press releases and other statements made available by
the Borrower or any of its Subsidiaries to the public concerning developments in
the business of any such Person.

     8.5.7. Events of Default, Etc. Promptly upon either the chief financial
            ----------------------
officer or the chief executive officer of the Borrower (or persons with
comparable titles) obtaining knowledge of any of the following events or
conditions, the Borrower shall deliver copies of all notices given or received
by the Borrower with respect to any such event or condition and a certificate of
the Borrower's chief executive officer specifying the nature and period of
existence of such event or condition and what action the Borrower has taken, is
taking and proposes to take with respect thereto: (i) any condition or event
that constitutes an Event of Default or Default; (ii) any notice that any Person
has given to the Borrower or any of its Subsidiaries or any other action taken
with respect to a claimed default or event or condition of the type referred to
in subsection 9.1.2; or (iii) any event or condition that could reasonably be
expected to result in any Material Adverse Effect.

     8.5.8.  Litigation.  Promptly upon either the chief financial officer or
             ----------
the chief executive officer of the Borrower (or persons with comparable titles)
obtaining actual knowledge of (i) the institution of any action, suit,
proceeding, governmental investigation or arbitration against or affecting the
Borrower or any Subsidiary of the Borrower or any property of the Borrower or
any Subsidiary of the Borrower not previously disclosed by the Borrower to the
Lender or (ii) any material development in any action, suit, proceeding,
governmental investigation or arbitration at any time pending against or
affecting the Borrower or any Subsidiary of the Borrower or any property of the
Borrower or any Subsidiary of the Borrower which, in each case, is reasonably
possible to have a Material Adverse Effect, the Borrower will promptly give
notice thereof to the Lender and provide such other information as may be
reasonably available to it to enable the Lender and its counsel to evaluate such
matter.

     8.5.9.  Supplemented Schedules; Notice of Entity Changes.  Annually, the
             ------------------------------------------------
Borrower shall supplement in writing and deliver to the Lender revisions of the
Schedules annexed to this Agreement and the other Loan Documents to the extent
necessary to disclose new or changed facts or circumstances after the Closing
Date; provided that subsequent disclosures shall not constitute a cure or waiver
      --------
of any Default or Event of Default resulting from the matters disclosed.  The
Borrower shall provide prompt written notice to the Lender of (i) all
jurisdictions in which a Borrower Entity becomes qualified after the Closing
Date to transact business, (ii) any material change after the Closing Date in
the authorized and issued capital stock or other equity interests of any
Borrower Entity or any of their respective Subsidiaries or any other material
amendment to their charter, by-laws, partnership or other organization documents
and (iii) any Subsidiary created or acquired by any Borrower Entity after the
Closing Date, such notice, in each case, to identify the applicable
jurisdictions, capital structures or Subsidiaries, as applicable.

                                      23
<PAGE>

          8.5.10.   Other Information.  With reasonable promptness, the Borrower
                    -----------------
will deliver such other information and data with respect to any Borrower Entity
or any Subsidiary of any Borrower Entity as from time to time may be reasonably
requested by the Lender.

     8.6. Utilization of GAAP for Purposes of Calculations Under this
          -----------------------------------------------------------
Agreement. Financial statements and other information furnished to the Lender
---------
pursuant to Section 8.5 shall be prepared in accordance with GAAP as in effect
at the time of such preparation. No "Accounting Changes" (as defined below)
shall affect financial covenants, standards or terms in this Agreement; provided
                                                                        --------
that the Borrower shall prepare footnotes to each Compliance Certificate and the
financial statements required to be delivered hereunder that show the
differences between the financial statements delivered (which reflect such
Accounting Changes) and the basis for calculating financial covenant compliance
(without reflecting such Accounting Changes). "Accounting Changes" means: (i)
changes in accounting principles required by GAAP and implemented by the
Borrower and (ii) changes in accounting principles recommended by the Borrower's
certified public accountants and implemented by the Borrower. All such
adjustments resulting from expenditures made subsequent to the Closing Date
(including, but not limited to, capitalization of costs and expenses or payment
of pre-Closing Date liabilities) shall be treated as expenses in the period the
expenditures are made.

SECTION 9.     DEFAULT, RIGHTS AND REMEDIES

     9.1. Event of Default.  "Event of Default" shall mean the occurrence or
          ----------------
existence of any one or more of the following:

          9.1.1.    Payment Default.  Failure of the Borrower to pay (i) any
                    ---------------
principal (including any Capitalized Interest) of the Loans when the same
becomes due and payable, whether upon maturity, prepayment, acceleration or
otherwise (including any applicable premium thereon) or (ii) any interest on any
Loan, for a period of three (3) Business Days after the same shall become due
and payable or (iii) any other amount due under this Agreement or any of the
other Loan Documents within five (5) days after demand therefor; or

          9.1.2.    Default in Other Agreements.  (i) Failure of the Borrower
                    ---------------------------
of its Subsidiaries to pay when due or within any applicable grace period any
principal or interest on Indebtedness (other than the Loans) or any Contingent
Obligations or (ii) breach or default of the Borrower or any of its
Subsidiaries, or the occurrence of any condition, obligation or event with
respect to any Indebtedness (other than the Loans) or any Contingent
Obligations, if the effect of such failure to pay, breach or default is to cause
or to permit the holder or holders then to cause, Indebtedness and/or Contingent
Obligations having an individual principal amount in excess of $250,000 or
having an aggregate principal amount in excess of $500,000 to become due or
declared due prior to their stated maturity; or

          9.1.3.    Breach of Certain Provisions.  Failure of the Borrower to
                    ----------------------------
perform or comply with any term or condition contained in that portion of
Section 6.4 relating to the Borrower's obligation to maintain insurance, Section
6.5, Section 7 or Section 8 or any Guarantor shall fail to perform, keep or
observe any of its obligations under the Guaranty; or

                                      24
<PAGE>

          9.1.4.    Breach of Representations or Warranties.  Any
                    ---------------------------------------
representation, warranty, certification or other statement made by any Borrower
Entity in any Loan Document or in any statement or certificate at any time given
by such Person in writing pursuant to or in connection with any Loan Document is
false in any material respect on the date made; or

          9.1.5.    Other Defaults under the Loan Documents.  The Borrower or
                    ---------------------------------------
any other Borrower Entity defaults in the performance of or compliance with any
other covenant, agreement or condition contained in this Agreement or the other
Loan Documents and such default is not remedied within thirty (30) days after
the earlier of (i) the date upon which a responsible officer of the Borrower
knew of such default or (ii) the date upon which written notice of such default
is given to the Borrower by any Lender (other than occurrences described in
other provisions of this Section 9.1 for which a different grace or cure period
is specified or which constitute immediate events of Default); or

          9.1.6.    Involuntary Bankruptcy, Appointment of Receiver, Etc. (i)
                    ----------------------------------------------------
A court enters a decree or order for relief in respect of the Borrower or any of
its Subsidiaries in an involuntary case under the Bankruptcy Code or any
applicable bankruptcy, insolvency or other similar law now or hereafter in
effect, which decree or order is not dismissed, stayed, discharged or other
similar relief is not granted under any applicable federal or state law; or (ii)
the continuance of any of the following events for sixty (60) days unless
dismissed, bonded or discharged: (a) an involuntary case is commenced against
the Borrower or any of its Subsidiaries under any applicable bankruptcy,
insolvency or other similar law now or hereafter in effect; or (b) a decree or
order of a court having jurisdiction in the premises for the appointment of a
receiver, liquidator, sequestrator, trustee, custodian or other officer having
similar powers over the Borrower or any of its Subsidiaries, or over all or a
substantial part of any of their respective properties, is entered; or (c) an
interim receiver, trustee or other custodian of the Borrower or any of its
Subsidiaries for all or a substantial part of their respective properties is
involuntarily appointed; or (d) a warrant of attachment, execution or similar
process is issued against any substantial part of the property of the Borrower
or any of its Subsidiaries; or

          9.1.7.    Voluntary Bankruptcy, Appointment of Receiver, Etc.  (i)
                    --------------------------------------------------
An order for relief is entered with respect to the Borrower or any of its
Subsidiaries; or (ii) the Borrower or any of its Subsidiaries commences a
voluntary case under the Bankruptcy Code or any other applicable bankruptcy,
insolvency or other similar law now or hereafter in effect, or consents to the
entry of an order for relief in an involuntary case, or to the conversion of an
involuntary case to a voluntary case, under any such law, or consents to the
appointment of or taking possession by a receiver, trustee or other custodian
for all or a substantial part of its property; or (iii) the Borrower or any of
its Subsidiaries makes any assignment for the benefit of creditors; or (iv) the
board of directors of the Borrower or any of its Subsidiaries (or any committee
thereof) adopts any resolution or otherwise authorizes any action to approve any
of the actions referred to in this subsection 9.1.7; or

          9.1.8.    Governmental Liens.  Any lien, levy or assessment is filed
                    ------------------
or recorded with respect to or otherwise imposed upon all or any part of the
Collateral or the assets of Borrower or any of its Subsidiaries by the United
States or any department or instrumentality thereof or by any state, county,
municipality or other governmental agency (other than Permitted Encumbrances);
or

                                      25
<PAGE>

          9.1.9.    Judgments and Attachments.  Any money judgment, writ or
                    -------------------------
warrant of attachment, or similar process (other than those described in
subsection 9.1.8) involving (i) an amount in any individual case in excess of
$100,000 or (ii) an amount in the aggregate at any time in excess of $250,000
(in either case to the extent not adequately covered by insurance as to which
the insurance company has acknowledged coverage) is entered or filed against the
Borrower or any of its Subsidiaries or any of their respective assets and
remains undischarged, unvacated, unbonded or unstayed for a period of thirty
(30) days or in any event later than five (5) Business Days prior to the date of
any proposed sale thereunder; or

          9.1.10.   Dissolution.  Any order, judgment or decree is entered
                    -----------
the Borrower or any of its Subsidiaries decreeing the dissolution or split up of
the Borrower or such Subsidiary and such order remains undischarged or unstayed
for a period in excess of fifteen (15) days; or

          9.1.11.   Injunction.  The Borrower or any of its Subsidiaries is
                    ----------
enjoined, restrained or in any way prevented by the order of any court or any
administrative or regulatory agency from conducting all or any material part of
its business and such order continues for more than fifteen (15) days; or

          9.1.12.   ERISA; Pension Plans.  (i) The Borrower or any Affiliate or
                    --------------------
Subsidiary of the Borrower fails to make full payment when due of all amounts
which, under the provisions of any employee benefit plans or any applicable
provisions of the Code, any such Person is required to pay as contributions
thereto and such failure results in or could reasonably be expected to result in
a Material Adverse Effect; or (ii) an accumulated funding deficiency in excess
of $100,000 occurs or exists, whether or not waived, with respect to any such
employee benefit plans; or (iii) any such employee benefit plan loses its status
as a qualified plan under the Code which results in or could reasonably be
expected to result in a Material Adverse Effect; or

          9.1.13.   Environmental Matters.  The Borrower or any of its
                    ---------------------
Subsidiaries fails to: (i) obtain or maintain any operating licenses or permits
required by environmental authorities; (ii) begin, continue or complete any
remediation activities as required by any environmental authorities; (iii) store
or dispose of any hazardous materials in accordance with applicable
environmental laws and regulations; or (iv) comply with any other environmental
laws; if any such failure, individually or in the aggregate, could reasonably be
expected to have a Material Adverse Effect; or

          9.1.14.   Invalidity of Loan Documents.  Any of the Loan Documents
                    ----------------------------
for any reason, other than a partial or full release in accordance with the
terms thereof, ceases to be in full force and effect or is declared to be null
and void, or any Borrowing Entity denies that it has any further liability under
any Loan Documents to which it is party, or gives notice to such effect; or

          9.1.15.   Damage; Strike; Casualty.  Any material damage to, or loss,
                    ------------------------
or destruction of, any Collateral, whether or not insured, or any strike,
lockout, labor dispute, embargo, condemnation, act of God or public enemy, or
other casualty which causes, for more than fifteen (15) consecutive days, the
cessation or substantial curtailment of revenue producing activities at any
facility of the Borrower or any of its Subsidiaries if any such event or
circumstance could reasonably be expected to have a Material Adverse Effect; or

                                      26
<PAGE>

          9.1.16.   Licenses and Permits.  The loss, suspension or revocation
                    --------------------
failure to renew, any license or permit now held or hereafter acquired by the
Borrower or any of its Subsidiaries, if such loss, suspension, revocation or
failure to renew could reasonably be expected to have a Material Adverse Effect;
or

          9.1.17.   Failure of Security.  The Lender does not have or ceases
                    -------------------
to have a valid and perfected first priority security interest in the Collateral
(subject to Permitted Encumbrances) or any substantial portion thereof, in each
case, for any reason other than the failure of the Lender to take any action
within its control; or

          9.1.18.   Change of Control.  A Change of Control occurs and the Loan
                    -----------------
Obligations have not been paid in full on or before the occurrence of such
Change of Control; or

          9.1.19.   Guaranties.  The Guaranty ceases to be in full force and
                    ----------
effect or the Guaranty is declared to be null and void and unenforceable or the
Guaranty is found to be invalid or any of the Guarantors denies in writing its
liability under the Guaranty (other than by reason of release of a Guarantor in
accordance with the terms of this Agreement or the Guaranty).

     9.2. Suspension.  Upon the occurrence of any Default or Event of Default,
          ----------
the Lender, without notice or demand, may immediately cease making additional
Loans and the obligation of the Lender to make Loans shall thereupon terminate;
provided that, in the case of a Default, if the subject condition or event is
--------
waived by the Lender or cured within any applicable grace or cure period, the
Lender may thereupon make Loans again in accordance with Section 2 of this
Agreement.

     9.3. Acceleration.  Upon the occurrence of any Event of Default  described
          ------------
in the foregoing subsections 9.1.6 or 9.1.7, the unpaid principal amount of the
Loans, together with accrued interest and fees thereon, shall automatically
become immediately due and payable, without presentment, demand, protest, notice
of intent to accelerate, notice of acceleration or other requirements of any
kind, all of which are hereby expressly waived by the Borrower, and the
obligation of the Lender to make Loans shall thereupon terminate.  Subject to
the provisions of Section 9 hereof, upon the occurrence and during the
continuance of any other Event of Default, the Lender may, by written notice to
the Borrower, declare all or any portion of the Loans to be due and payable,
whereupon the principal amount of all Loans, together with accrued interest
thereon, shall automatically become immediately due and payable, without any
other notice of any kind and without presentment, demand, protest or other
requirements of any kind, all of which are hereby expressly waived by the
Borrower, and the obligation of the Lender to make Loans shall thereupon
terminate.

     9.4. Performance by Lender.  If the Borrower shall fail to perform any
          ---------------------
covenant, duty or agreement contained in any of the Loan Documents, the Lender
may perform or attempt to perform such covenant, duty or agreement on behalf of
the Borrower after the expiration of any cure or grace periods set forth herein.
In such event, the Borrower shall, at the request of the Lender, promptly pay
any amount reasonably expended by the Lender in such performance or attempted
performance to the Lender, together with interest thereon at the highest rate of
interest provided for under this Agreement from the date of such expenditure
until paid.  Notwithstanding the foregoing, it is expressly agreed that the
Lender shall not have any liability or responsibility for the performance of any
obligation of the Borrower under this Agreement or any other Loan Document.

                                      27
<PAGE>

SECTION 10.    ASSIGNMENTS AND PARTICIPATIONS OF LOANS

     10.1.     Rights.  The Lender may at any time assign its rights and
               ------
delegate its obligations under this Agreement to one or more Persons and further
may sell participations in all or any part of the Loans to one or more Persons.
In the case of an assignment authorized under this Section 10.1, the assignee
shall have, to the extent of such assignment, the same rights, benefits and
obligations as it would if it were the initial Lender hereunder. The Borrower
hereby acknowledges and agrees that any assignment will give rise to a direct
obligation of the Borrower to the Lender and that the assignee shall be
considered to be a "Lender."

     10.2.     Registration.  The Borrower shall keep at its principal office a
               ------------
register in which the Borrower shall provide for the registration of the Note
and for the transfer of the same.  Upon surrender for registration of transfer
of the Note at the principal office of the Borrower, the Borrower shall, at its
expense, promptly execute and deliver one or more new Notes of like tenor and of
a like principal amount, registered in the name(s) of such transferee(s) and, in
the case of a transfer in part, a new Note in the appropriate amount registered
in the name(s) of such transferor(s).

     10.3.     Notice.  In connection with any sales, assignments or transfers
               ------
of any Note, the transferor shall give notice to the Borrower of the identity of
such parties and obtain agreements from the transferees that all nonpublic
information given to such parties pursuant to this Agreement will be held in
strict confidence in accordance with the terms of Section 11.15.

SECTION 11.    MISCELLANEOUS

     11.1.     Expenses.  Whether or not the transactions contemplated hereby
               --------
shall be consummated, the Borrower agrees to promptly pay, and hold the Lender
harmless against liability for the payment of, (i) all the actual and reasonable
costs and expenses of preparation of this Agreement and related documents and
all costs of furnishing all opinions by counsel for the Borrower (including,
without limitation, any opinions requested by the Lender as to any legal matters
arising hereunder), and of the Borrower's performance of and compliance with all
agreements and conditions contained herein on its part to be performed or
complied with, (ii) the reasonable fees, expenses and disbursements of counsel
to the Lender in connection with the negotiation, preparation, and execution of
the Loan Documents and with the review of other documents related to the
Transactions, and any amendments and waivers hereto or thereto and (iii) after
the occurrence of an Event of Default, all costs and expenses (including
reasonable attorneys' fees) incurred by the Lender in enforcing any obligations
of or in collecting any payments due hereunder or under the Note by reason of
such Event of Default or in connection with any refinancing or restructuring of
the credit arrangements provided under this Agreement in the nature of a
workout, or any insolvency or bankruptcy proceedings.

     11.2.     Indemnities.  In addition to the payment of expenses pursuant to
               -----------
Section 11.1, whether or not the transactions contemplated hereby shall be
consummated, the Borrower (as "Indemnitor") agrees to indemnify, pay and hold
                               ----------
the Lender, and the officers, directors, employees, agents, attorneys and
Affiliates of the Lender (collectively, the "Indemnitees"), harmless from and
                                             -----------
against any and all liabilities, costs, expenses liabilities, obligations,
losses, damages, penalties, actions, judgments, suits,

                                      28
<PAGE>

claims and disbursements of any kind or nature whatsoever (including, without
limitation, the reasonable fees and disbursements of one counsel for such
Indemnitees in connection with any investigative, administrative or judicial
proceeding commenced or threatened, whether or not such Indemnitee shall be
designated a party thereto), that may be imposed on, incurred by, or asserted
against the Indemnitee, in any manner relating to or arising out of this
Agreement, the Note or the other Loan Documents related to the Transactions or
the use or intended use of the proceeds of any of the proceeds thereof to the
Borrower (the "Indemnified Liabilities"); provided that, the Indemnitor shall
               -----------------------    --------
not have any obligation to an Indemnitee hereunder with respect to an
--------
Liability to the extent that such Indemnified Liability arises from the gross
negligence or willful misconduct of that Indemnitee as determined by a court of
competent jurisdiction.

     11.3.     Amendments and Waivers.  Except as otherwise provided herein, no
               ----------------------
amendment, modification, termination, or waiver of any provision of this
Agreement or any of the other Loan Documents, or consent to any departure by any
Borrower Entity therefrom, shall in any event be effective unless the same shall
be in writing and signed by the Lender, or, if there is more than one Lender,
the Lenders holding a majority of the outstanding Loans.  Each and any
amendment, modification, termination, waiver or consent shall be effective only
in the specific instance and for the specific purpose for which it was given.
No notice to or demand on the Borrower or any other Borrower Entity in any case
shall entitle the Borrower or any other Borrower Entity to any other or further
notice or demand in similar or other circumstances.

     11.4.   Independence of Covenants.  All covenants hereunder shall be given
             -------------------------
independent effect so that if a particular action or condition is not permitted
by any of such covenants, the fact that it would be permitted by an exception
to, or be otherwise within the limitation of, another covenant shall not avoid
the occurrence of an Event of Default or Default if such action is taken or
condition exists.

     11.5.     Notices.  All notices, demands or other communications to be
               -------
given or delivered under or by reason of the provisions of this Agreement shall
be in writing and delivered personally, mailed by certified or registered mail,
return receipt requested and postage prepaid, sent via a nationally recognized
overnight courier, or via facsimile. Such notices, demands and other
communications shall be addressed as follows:

     If to the Borrower:
     ------------------

     ZEFER Corp.
     711 Atlantic Ave.
     6th Floor
     Boston, MA 02111
     Attention: Sean Mullaney
     Telecopier No.: (617) 451-8001

                                      29
<PAGE>

     With a copy to:
     --------------

     GTCR Golder Rauner, L.L.C.
     6100 Sears Tower
     Chicago, IL 60606
     Attention:  Philip A. Canfield
                 Timothy P. McAdam
     Telecopier  No.: (312) 382-2201

     If to the Lender:
     ----------------

     GTCR Capital Partners, L.P.
     6100 Sears Tower
     Chicago, IL 60606
     Attention:  Philip A. Canfield
                 Timothy P. McAdam
     Telecopier No.: (312) 382-2201

     With a copy to:
     --------------

     Kirkland & Ellis
     200 East Randolph Drive
     Chicago, IL 60601
     Attention: Stephen L. Ritchie, Esq.
     Telecopier No.: (312) 861-2200

or such other address or to the attention of such other Person as the recipient
party shall have specified by prior written notice to the sending party;
provided that, the failure to deliver copies of notices as indicated above shall
--------
not affect the validity of any notice.  Any such communication shall be deemed
to have been received (i) when delivered, if personally delivered or sent by
nationally recognized overnight courier or sent via facsimile or (ii) on the
third Business Day following the date on which the piece of mail containing such
communication is posted if sent by certified or registered mail.

     11.6.     Survival of Warranties and Certain Agreements.
               ---------------------------------------------

               11.6.1.   All agreements, representations and warranties made
herein shall survive the execution and delivery of this Agreement, the execution
and delivery of the Note and the making of the Loans and shall continue until
the repayment of the Loans and the Loan Obligations in full; provided that, if

all or any part of such payment is set aside, the representations and warranties
contained herein shall continue as if no such payment had been made.

               11.6.2.   Notwithstanding anything in this Agreement or implied
by law to the contrary, the agreements of the Borrower set forth in Sections
11.1 and 11.2 and any other indemnification provisions contained within the Loan
Documents shall survive the payment of the Loans and the termination of this
Agreement.

                                      30
<PAGE>

     11.7.     Failure or Indulgence Not Waiver; Remedies Cumulative.  No
               -----------------------------------------------------
failure or delay on the part of the Lender in the exercise of any power, right
or privilege hereunder or under the Loan Documents shall impair such power,
right or privilege or be construed to be a waiver of any Default or Event of
Default or acquiescence therein, nor shall any single or partial exercise of any
such power, right or privilege preclude any other or further exercise thereof or
of any other right, power or privilege. All rights and remedies existing under
this Agreement or any other Loan Document are cumulative to, and not exclusive
of, any rights or remedies otherwise available.

     11.8.     Marshalling; Payments Set Aside.  The Lender shall not be under
               -------------------------------
obligation to marshal any assets in payment of any or all of the Loan
Obligations.  To the extent that the Borrower makes a payment(s) or the Lender
enforces its Liens or exercises its right of set-off, and such payment(s) or the
proceeds of such enforcement or set-off is subsequently invalidated, declared to
be fraudulent or preferential, set aside, or required to be repaid by anyone,
then to the extent of such recovery, the Loan Obligations or part thereof
originally intended to be satisfied, and all Liens, rights and remedies
therefor, shall be revived and continued in full force and effect as if such
payment had not been made or such enforcement of set-off had not occurred.

     11.9.     Severability.  If and to the extent that any provision in this
               ------------
Agreement or any other Loan Document shall be invalid, illegal or unenforceable
in any jurisdiction, the validity, legality and enforceability of the remaining
provisions of this Agreement or the other Loan Documents or obligations of the
Borrower or any other Borrower Entity under such provisions, or of such
provision or obligation in any other jurisdiction, or of such provision to the
extent not invalid, illegal or unenforceable shall not in any way be affected or
impaired thereby.

     11.10.    Headings.  Section and subsection headings in this Agreement are
               --------
included herein for convenience of reference only and shall not constitute a
part of this Agreement for any other purpose or be given any substantive effect.

     11.11.    APPLICABLE LAW.  THIS AGREEMENT SHALL BE GOVERNED BY, AND SHALL
               --------------
BE CONSTRUED AND ENFORCED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF ILLINOIS
WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAWS.

     11.12.    Successors and Assigns; Subsequent Holders of the Note.  This
               ------------------------------------------------------
Agreement shall be binding upon and inure to the benefit of the parties hereto
and their respective successors and assigns except that the Borrower may not
assign its rights or obligations hereunder without the written consent of the
Lender.  The terms and provisions of this Agreement and all certificates
delivered pursuant hereto shall inure to the benefit of any assignee or
transferee of the Note, to the extent the assignment is permitted hereunder, and
in the event of such transfer or assignment, the rights and privileges herein
conferred upon the Lender shall automatically extend to and be vested in such
transferee or assignee, all subject to the terms and conditions hereof.

     11.13.    No Fiduciary Relationship.  No provision in the Loan Documents
               -------------------------
and no course of dealing between the parties shall be deemed to create any
fiduciary duty by the Lender to the Borrower.

                                      31
<PAGE>

     11.14.    Construction.  The Lender and the Borrower acknowledge that
               ------------
each of them has had the benefit of legal counsel of its own choice and has been
afforded an opportunity to review the Loan Documents with its legal counsel and
that the Loan Documents shall be constructed as if jointly drafted by the Lender
and the Borrower.

     11.15.    Confidentiality.  The Lender agrees to exercise reasonable
               ---------------
efforts to keep any non-public information delivered pursuant to the Loan
Documents confidential from Persons other than those employed by or engaged by
the Lender and those employed by or engaged by the Lender's assignees or
participants, or potential assignees or participants. This Section shall not
apply to disclosures required to be made by the Lender to any regulatory or
governmental agency or pursuant to legal process.

     11.16.    CONSENT TO JURISDICTION AND SERVICE OF PROCESS.  ALL JUDICIAL
               ----------------------------------------------
PROCEEDINGS BROUGHT AGAINST THE BORROWER WITH RESPECT TO THIS AGREEMENT OR ANY
NOTES MAY BE BROUGHT IN ANY STATE OR FEDERAL COURT OF COMPETENT JURISDICTION IN
THE STATE OF ILLINOIS LOCATED IN THE CITY OF CHICAGO, ILLINOIS AND BY EXECUTION
AND DELIVERY OF THIS AGREEMENT THE BORROWER ACCEPTS FOR ITSELF AND IN CONNECTION
WITH ITS PROPERTIES, GENERALLY AND UNCONDITIONALLY, THE JURISDICTION OF THE
AFORESAID COURTS, AND IRREVOCABLY AGREES TO BE BOUND BY ANY JUDGMENT RENDERED
THEREBY IN CONNECTION WITH THIS AGREEMENT SUBJECT, HOWEVER, TO RIGHTS OF APPEAL.
THE BORROWER HEREBY IRREVOCABLY CONSENTS TO THE SERVICE OF COPIES OF ANY SUMMONS
AND COMPLIANT AND ANY OTHER PROCESS WHICH MAY BE SERVED IN ANY SUCH ACTION OR
PROCEEDING BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED, OR BY DELIVERING A COPY
OF SUCH PROCESS TO SUCH PARTY, AT ITS ADDRESS SPECIFIED IN SECTION 11.5, OR BY
ANY OTHER METHOD PERMITTED BY APPLICABLE LAW.  NOTHING HEREIN SHALL AFFECT THE
RIGHT TO SERVE PROCESS IN ANY OTHER MANNER PERMITTED BY LAW OR SHALL LIMIT THE
RIGHT OF ANY LENDER TO BRING PROCEEDINGS AGAINST THE BORROWER IN THE COURTS OF
ANY OTHER JURISDICTION.

     11.17.    WAIVER OF JURY TRIAL.  THE BORROWER AND THE LENDER HEREBY WAIVE,
               --------------------
TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, THEIR RESPECTIVE RIGHTS TO A
JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION IN ANY COURT BASED UPON OR ARISING
OUT OF THIS AGREEMENT OR THE LOAN DOCUMENTS. NOTWITHSTANDING ANYTHING CONTAINED
IN THIS AGREEMENT TO THE CONTRARY, NO CLAIM MAY BE MADE BY THE BORROWER AGAINST
THE LENDER FOR ANY LOST PROFITS OR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES IN RESPECT OF ANY BREACH OR WRONGFUL CONDUCT (OTHER THAN WILLFUL
MISCONDUCT CONSTITUTING ACTUAL FRAUD) IN CONNECTION WITH, ARISING OUT OF OR IN
ANY WAY RELATED TO THE TRANSACTIONS CONTEMPLATED HEREUNDER OR UNDER THE LOAN
DOCUMENTS, OR ANY ACT, OMISSION OR EVENT OCCURRING IN CONNECTION THEREWITH. THE
BORROWER HEREBY WAIVES, RELEASES AND AGREES NOT TO SUE UPON ANY SUCH CLAIM FOR
ANY SUCH DAMAGES. THE BORROWER AGREES THAT THIS SECTION 11.17 IS A SPECIFIC AND
MATERIAL ASPECT OF THIS AGREEMENT AND ACKNOWLEDGES THAT THE LENDER WOULD NOT
EXTEND

                                      32
<PAGE>

TO THE BORROWER ANY MONIES HEREUNDER IF THIS SECTION 11.17 WERE NOT PART OF THIS
AGREEMENT AND THAT EACH WILL CONTINUE TO RELY ON THE WAIVER IN THEIR RELATED
FUTURE DEALINGS. THE BORROWER AND THE LENDER FURTHER WARRANT AND REPRESENT THAT
EACH HAS REVIEWED THIS WAIVER WITH ITS LEGAL COUNSEL, AND THAT EACH KNOWINGLY
AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL
COUNSEL. THIS WAIVER IS IRREVOCABLE, MEANING THAT IT MAY NOT BE MODIFIED EITHER
ORALLY OR IN WRITING, AND THE WAIVER SHALL APPLY TO ANY SUBSEQUENT AMENDMENTS,
RENEWALS, SUPPLEMENTS OR MODIFICATIONS TO THE LOAN DOCUMENTS, OR TO ANY OTHER
DOCUMENTS OR AGREEMENTS RELATING TO THE LOANS. IN THE EVENT OF LITIGATION, THIS
AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. BORROWER
AND LENDER ALSO WAIVE ANY BOND OR SURETY OR SECURITY UPON SUCH BOND WHICH MIGHT,
BUT FOR THIS WAIVER, BE REQUIRED OF LENDER.

     11.18.  No Personal Obligations.  Notwithstanding anything to the contrary
             -----------------------
contained herein or in any other Loan Document, it is expressly understood and
the Lender expressly agrees that nothing contained herein, in any other Loan
Document or in any other document contemplated hereby or thereby (whether from a
covenant, representation, warranty or other provision herein) shall create, or
be construed as creating, any personal liability of any shareholder, director,
officer, employee, agent, partner or Affiliate of the Borrower or its
Subsidiaries, in its capacity as such or otherwise, with respect to (i) any
payment obligation of the Borrower or its Subsidiaries, (ii) any obligation of
the Borrower or its Subsidiaries to perform any covenant, undertaking,
indemnification or agreement, either express or implied, contained herein or in
any other Loan Document, (iii) any other claim or liability to the Lender
arising under this Agreement or any other Loan Document, in any other document
contemplated hereby or thereby or (iv) any credit extended or loan made;
provided that, nothing herein shall be deemed to be a waiver of claims arising
--------
from fraud.

     11.19.  Note Legend Relating to Original Issue Discount. The Note shall
             -----------------------------------------------
bear a legend in substantially the following form:

     "THIS SECURITY BEARS ORIGINAL ISSUE DISCOUNT. UPON WRITTEN REQUEST TO THE
     CHIEF EXECUTIVE OFFICER OF ZEFER CORP. AT 711 ATLANTIC AVENUE, 6TH FLOOR,
     BOSTON, MA 02111, INFORMATION REGARDING THE ISSUE PRICE, AMOUNT OF ORIGINAL
     ISSUE DISCOUNT, ISSUE DATE AND YIELD TO MATURITY WILL BE MADE AVAILABLE."

     11.20.  Counterparts; Effectiveness.  This Agreement and any amendments,
             ---------------------------
waivers, consents or supplements may be executed in any number of counterparts
and by different parties hereto in separate counterparts, each of which when so
executed and delivered shall be deemed an original, but all such counterparts
together shall constitute but one and the same instrument.  This Agreement shall
become effective upon the execution of a counterpart hereof by each of the
parties hereto, and written or telephonic notification of such execution and
authorization of delivery thereof has been received by the Borrower and the
Lender.

                                      33
<PAGE>

     11.21. Entire Agreement. This Agreement and the other Loan Documents
            ----------------
embody the entire agreement among the parties and supersede all prior
commitments, agreements, representations and understandings, if any, whether
written or oral, relating to the subject matter hereof and thereof, and may not
be contradicted or varied by evidence of prior, contemporaneous or subsequent
oral agreements or discussions of the parties thereto.

SECTION 12.     DEFINITIONS

     12.1. Certain Defined Terms.  The terms defined below are used in this
           ---------------------
Agreement as so defined.  Terms defined in the preamble and recitals to this
Agreement are used in this Agreement as so defined.

     "Accounting Changes" shall mean changes in GAAP or interpretations of GAAP
      ------------------
occurring after the Closing Date.

     "Acquisition" means any transaction or series of related transactions for
      -----------
the purpose of or resulting, directly or indirectly, in (i) the acquisition of
all or substantially all of the assets of a Person, or of any business or
division of a Person, (ii) the acquisition of in excess of 50% of the capital
stock, partnership interests or other equity interests of any Person or
otherwise causing any Person to become a Subsidiary of the Borrower or (iii) a
merger or consolidation or any other business combination with another Person
(other than a merger of a wholly-owned Subsidiary of the Borrower with another
wholly-owned Subsidiary of the Borrower).

     "Affiliate," as applied to any Person, means any other Person directly or
      ---------
indirectly controlling, controlled by, or under common control with, that
Person.  For the purposes of this definition, "control" (including with
correlative meanings, the terms "controlling," "controlled by" and "under common
control with"), as applied to any Person, means the possession, directly,
indirectly or beneficially, of the power to direct or cause the direction of the
management and policies of that Person, whether through the ownership of voting
securities or by contract or otherwise.  Neither the Lender nor any parent of
the Lender nor any Subsidiary of the Lender shall be treated as an Affiliate of
the Borrower or be deemed to be a holder of 5% or more of any class of equity
securities of the Borrower.

     "Agreement" means this Loan Agreement (including all schedules and exhibits
      ---------
hereto), as the same may from time to time be amended, supplemented or otherwise
modified.

     "Asset Disposition" means the disposition whether by sale, lease, transfer,
      -----------------
loss, damage, destruction, condemnation or otherwise of any of the following:
(i) any of the capital stock or other equity or ownership interest of any of the
Borrower's Subsidiaries or (ii) any or all of the assets of the Borrower or any
of its Subsidiaries other than sales of inventory in the ordinary course of
business.

     "Approved Use" has the meaning set forth in subsection 2.2.3 of this
      ------------
Agreement.

     "Bankruptcy Code" means Title 11 of the United States Code, as now and
      ---------------
hereafter in effect, or any successor statute.

                                      34
<PAGE>

     "Board" means the Board of Directors of the Borrower.
      -----

     "Borrower" shall have the meaning set forth in the preamble to this
      --------
Agreement.

     "Borrower's Certificate" means, as applied to any company, a certificate
      ----------------------
executed on behalf of such company by its chairman of the board (if an officer),
its chief executive officer, its president or one of its vice presidents and its
Chief Financial Officer or its treasurer; provided that, every Borrower's
                                          --------
Certificate with respect to the compliance with a condition precedent to the
making of Loans hereunder shall include (i) a statement that the officer or
officers making or giving such Borrower's Certificate have read such condition
and any definitions or other provisions contained in this Agreement relating
thereto, (ii) a statement of the signers that they have made or have caused to
be made such examination or investigation as they deem necessary to enable them
to certify that such condition has been complied with and (iii) a statement that
such condition has been complied with.

     "Borrower Entity" means, collectively, the Borrower, the Borrower's
      ---------------
Subsidiaries and any other Person (other than the Lender) which is or becomes
party to any Loan Document.

     "Business Day" means any day excluding Saturday, Sunday and any day which
      ------------
is a legal holiday under the laws of the States of Illinois or Massachusetts or
is a day on which banking institutions located in Chicago, Illinois or in the
State of Massachusetts are authorized or required by law or other governmental
action to close.

     "Capitalized Interest" has the meaning set forth in subsection 3.3.1 of
      --------------------
this Agreement.

     "Cash Equivalents" means: (i) marketable direct obligations issued or
      ----------------
unconditionally guarantied by the United States Government or issued by any
agency thereof and backed by the full faith and credit of the United States, in
each case maturing within one (1) year from the date of acquisition thereof;
(ii) commercial paper maturing no more than one (1) year from the date issued
and, at the time of acquisition, having a rating of at least A-1 from Standard &
Poor's Corporation or at least P-1 from Moody's Investors Service, Inc.; (iii)
certificates of deposit or bankers' acceptances maturing within one (1) year
from the date of issuance thereof issued by, or overnight reverse repurchase
agreements from, any commercial bank organized under the laws of the United
States of America or any state thereof or the District of Columbia having
combined capital and surplus of not less the $500,000,000; (iv) time deposits
maturing no more than thirty (30) days from the date of creation thereof with
commercial banks having membership in the Federal Deposit Insurance Corporation
in amounts not exceeding the lesser of $100,000 or the maximum amount of
insurance applicable to the aggregate amount of Borrower's deposits at such
institution; and (v) deposits or investments in mutual or similar funds offered
or sponsored by brokerage or other companies having membership in the Securities
Investor Protection Corporation in amounts not exceeding the lesser of $100,000
or the maximum amount of insurance applicable to the aggregate amount of
Borrower's deposits at such institution.

     "Change of Control" means (i) GTCR and its Affiliates at any time cease to
      -----------------
have the power, either contractually or otherwise, to elect a majority of the
members of the Board or (ii) subject to subsection 3.5.1, the Borrower ceases to
own 100% of the capital stock of any of its Subsidiaries free

                                      35
<PAGE>

and clear of all Liens, rights, options, warrants or other similar agreements or
understandings, other than Liens in favor of the Lender, for the benefit of the
Lender.

     "Chief Financial Officer" means the highest ranking officer of any company
      -----------------------
then in charge of the financial matters of such company.

     "Closing" has the meaning set forth in Section 2.3 of this Agreement.
      -------

     "Closing Date" has the meaning set forth in Section 2.3 of this Agreement.
      ------------

     "Code" means the Internal Revenue Code of 1986, as amended, or any
      ----
successor statute.

     "Collateral" means, collectively: (i) all capital stock and other property
      ----------
pledged pursuant to the Security Documents; (ii) all "Collateral" as defined in
the Security Documents; (iii) all real property mortgaged pursuant to the
Security Documents; and (iv) any property or interest provided in addition to or
in substitution for any of the foregoing.

     "Contingent Obligation," as applied to any Person, means any direct or
      ---------------------
indirect liability of that Person: (i) with respect to any indebtedness, lease,
dividend or other obligation of another Person if the primary purpose or intent
of the Person incurring such liability, or the primary effect thereof, is to
provide assurance to the obligee of such liability that such liability will be
paid or discharged, or that any agreements relating thereto will be complied
with, or that the holders of such liability will be protected (in whole or in
part) against loss with respect thereto; (ii) with respect to any letter of
credit issued for the account of that Person or as to which that Person is
otherwise liable for reimbursement of drawings; or (iii) under any foreign
exchange contract, currency swap agreement, interest rate swap agreement or
other similar agreement or arrangement designed to alter the risks of that
Person arising from fluctuations in currency values or interest rates.
Contingent Obligations shall also include (a) the direct or indirect guaranty,
endorsement (other than for collection or deposit in the ordinary course of
business), co-making, discounting with recourse or sale with recourse by such
Person of the obligation of another, (b) the obligation to make take-or-pay or
similar payments if required regardless of nonperformance by any other party or
parties to an agreement and (c) any liability of such Person for the obligations
of another through any agreement to purchase, repurchase or otherwise acquire
such obligation or any property constituting security therefor, to provide funds
for the payment or discharge of such obligation or to maintain the solvency,
financial condition or any balance sheet item or level of income of another. The
amount of any Contingent Obligation shall be equal to the amount of the
obligation so guaranteed or otherwise supported or, if not a fixed and
determined amount, the maximum amount so guaranteed.

     "Corporate Overhead" means the costs and expenses, including expenditures
      ------------------
required to be capitalized on a balance sheet prepared in accordance with GAAP,
incurred by the Borrower or any of its Subsidiaries which are not directly
attributable to, or incurred for, the provision of Internet professional
services, and includes, without duplication, costs and expenses of software and
hardware for management information systems and financial reporting and control
systems, home office rent and related expenses, general and administrative
expenses and management and other fees payable to GTCR or its Affiliates.
Corporate Overhead does not include (i) amounts paid as the purchase

                                      36
<PAGE>

price of a target of any Permitted Acquisition, (ii) Capital Expenditures or
(iii) transaction expenses of Permitted Acquisitions.

     "Default" means any event, act or condition which with notice or lapse of
      -------
time, or both, would constitute an Event of Default if that condition or event
were not cured or removed within any applicable grace or cure period.

     "Earn-Out Obligations" means earn-outs and other deferred consideration
      --------------------
with respect to which the obligation to pay, and the calculation of the amount
required to be paid, is contingent or based upon the Borrower, or any division,
profit center or Subsidiary of the Borrower achieving certain targeted
performance levels, the amount of which shall be calculated in accordance with
GAAP.

     "Equity Interests"  has the meaning set forth in subsection 4.4.2 of this
      ----------------
Agreement

     "ERISA" means the Employee Retirement Income Security Act of 1974, as
      -----
amended from time to time, or any successor statute.

     "Event of Default" has the meaning set forth in Section 9 of this
      ----------------
Agreement.

     "Exchange Act" means the Securities Exchange Act of 1934, as amended from
      ------------
time to time, and any successor statute.

     "GAAP" means generally accepted accounting principles as set forth in
      ----
statements from Auditing Standards No. 69 entitled "The Meaning of 'Present
Fairly in Conformance with Generally Accepted Accounting Principles in the
Independent Auditors Reports'" issued by the Auditing Standards Board of the
American Institute of Certified Public Accountants and statements and
pronouncements of the Financial Accounting Standards Board that are applicable
to the circumstances as of the date of determination.

     "GTCR" means GTCR Fund VI, L.P., a Delaware limited partnership.
      ----

     "Guarantor" means each of the Borrower's direct and indirect domestic
      ---------
Subsidiaries existing as of the Closing Date or thereafter, or any other Person
that agrees to guarantee the Loan Obligations under the Guaranty.

     "Guaranty" has the meaning set forth in the recitals to this Agreement.
      --------

     "Indebtedness" as applied to any Person, means: (i) all indebtedness for
      ------------
borrowed money; (ii) that portion of obligations with respect to capital leases
that is properly classified as a liability on a balance sheet in conformity with
GAAP; (iii) notes payable and drafts accepted representing extensions of credit
whether or not representing obligations for borrowed money; (iv) any obligation
owed for all or any part of the deferred purchase price of property or services
if the purchase price is due more than six (6) months from the date the
obligation is incurred or is evidenced by a note or similar written instrument;
and (v) all indebtedness secured by any Lien on any property or asset

                                      37
<PAGE>

owned or held by that Person regardless of whether the indebtedness secured
thereby shall have been assumed by that Person or is nonrecourse to the credit
of that Person.

     "Indemnified Liabilities" has the meaning set forth in Section 11.2 of this
      -----------------------
Agreement.

     "Indemnitees" has the meaning set forth in Section 11.2 of this Agreement.
      -----------

     "Indemnitors" has the meaning set forth in Section 11.2 of this Agreement.
      -----------

     "Initial Loan" has the meaning set forth in subsection 2.2.2 of this
      ------------
Agreement.

     "Intellectual Property" has the meaning set forth in Section 4.7 of this
      ---------------------
Agreement.

     "Interest Payment Date" has the meaning set forth in Section 3.3.2 of this
      ---------------------
Agreement.

     "Interest Period" has the meaning set forth in Section 3.3.2 of this
      ---------------
Agreement.

     "Investment" means (i) any direct or indirect purchase or other acquisition
      ----------
by the Borrower or any of its Subsidiaries of any beneficial interest in,
including stock, partnership interest or other equity securities of, any other
Person; and (ii) any direct or indirect loan, advance or capital contribution by
the Borrower or any of its Subsidiaries to any other Person, including all
indebtedness and accounts receivable from that other Person that are not current
assets or did not arise from sales to that other Person in the ordinary course
of business.  The amount of any Investment shall be the original cost of such
Investment plus the cost of all additions thereto, without any adjustments for
           ----
increases or decreases in value, or write-ups, write-downs or write-offs with
respect to such Investment.

     "Joinder" has the meaning set forth in the recitals to this Agreement.
      -------

     "Lender" shall have the meaning set forth in the preamble to this
      ------
Agreement, and shall also mean any assignees of the Note pursuant to Section 10
of this Agreement.

     "Lien" means any lien, mortgage, pledge, security interest, charge or
      ----
encumbrance of any kind, whether voluntary or involuntary (including any
conditional sale or other title retention agreement and any lease in the nature
thereof), and any agreement to give any lien, mortgage, pledge, security
interest, charge or encumbrance.

     "Loan" or "Loans" has the meaning set forth in Section 2.1 of this
      ----      -----
Agreement.

     "Loan Documents" means, collectively, this Agreement, the Note, the Warrant
      --------------
Agreement, the Warrant, the Stockholders Agreement, the Registration Agreement,
the Guaranty, each other Security Document, and any other documents executed in
connection therewith, and each other document or instrument executed by the
Borrower, any Subsidiary of the Borrower or any other obligor under any such
documents, together with any schedules, exhibits, appendices or other
attachments thereto.

                                      38
<PAGE>

     "Loan Obligations" means all obligations, liabilities and indebtedness of
      ----------------
every nature of each Borrower Entity from time to time owed to the Lender under
the Loan Documents, including the principal amount of all debts, claims and
indebtedness, accrued and unpaid interest and all fees, costs and expenses,
whether primary, secondary, direct, contingent, fixed or otherwise, heretofore,
now and/or from time to time hereafter owing, due or payable whether before or
after the filing of a proceeding under the Bankruptcy Code by or against the
Borrower or any of its Subsidiaries.

     "Management Redemption Notes" means all notes (i) issued by the Borrower to
      ---------------------------
a holder of stock originally issued to a management stockholder, (ii)
subordinated to the Loan Obligations and (iii) in form and substance reasonably
acceptable to the Lender.

     "Material Adverse Effect" means a material adverse effect on (i) the
      -----------------------
business, assets, property, condition (financial or otherwise) or business
prospects of the Borrower and its Subsidiaries taken as a whole or (ii) the
validity or enforceability of any of the Loan Documents or the rights or
remedies of the Lender thereunder.

     "Maturity Date" means November 24, 2004.
      -------------

     "Maximum Accrual" has the meaning set forth in subsection 3.3.2 of this
      ---------------
Agreement.

     "Multiemployer Plan" means any Employee Benefit Plan which is a
      ------------------
"multiemployer plan" as defined in Section 3(37) of ERISA.

     "Net Proceeds" means cash proceeds received by the Borrower or any of its
      ------------
Subsidiaries from any Asset Disposition (including insurance proceeds, awards of
condemnation, and payments under notes or other debt securities received in
connection with any Asset Disposition), net of (i) commissions and other
reasonable and customary transaction costs, fees and expenses properly
attributable to such transaction and payable by the Borrower or any of its
Subsidiaries in connection therewith (in each case, payable to non-Affiliates),
(ii) transfer or other taxes incurred in connection therewith, (iii) amounts
applied to repayment of Indebtedness (other than the Loan Obligations) secured
by a Lien on the asset or property disposed and (iv) an appropriate reserve for
income taxes and indemnification in accordance with GAAP in connection
therewith.

     "Note" and "Notes" has the meaning set forth in Section 3.1 of this
      ----       -----
Agreement and shall mean and include any Notes issued pursuant to Section 11.1
of this Agreement.

     "Pension Plan" means any employee benefit pension plan (as defined in
      ------------
Section 3(2) of ERISA), other than a Multiemployer Plan, which is subject to
Section 412 of the Internal Revenue code or Section 302 of ERISA.

     "Permitted Acquisition" means an Acquisition that is consented to by the
      ---------------------
Lender in writing.

     "Permitted Encumbrances" has the meaning given to such term in subsection
      ----------------------
7.2.1.

     "Person" means and includes natural persons, corporations, limited
      ------
partnerships, limited liability companies, limited liability partnerships,
general partnerships, joint stock companies,

                                      39
<PAGE>

joint ventures, associations, companies, trusts, banks, trust companies, land
trusts, business trusts or other organizations, whether or not legal entities,
and governments and agencies and political subdivisions thereof and their
respective permitted successors and assigns (or in the case of a governmental
person, the successor functional equivalent of such Person).

     "Professional Services Agreement" means that certain Professional Services
      -------------------------------
Agreement, dated as of March 23, 1999 (as amended or modified from time to
time), between the Borrower and GTCR Golder Rauner, L.L.C.

     "Registration Agreement" has the meaning set forth in the recitals to this
      ----------------------
Agreement.

     "Regulations T, U and X" means Regulations T, U and X of the Board of
      ----------------------
Governors of the Federal Reserve System as in effect from time to time.

     "Restricted Junior Payment" means: (i) any dividend or other distribution,
      -------------------------
direct or indirect, on account of any partnership units or shares of any class
of stock of the Borrower or any of its Subsidiaries now or hereafter
outstanding, except (a) dividends payable solely in shares of that class of
stock to the holders of that class and (b) distributions payable solely in
partnership units to the holders of such partnership units; (ii) any redemption,
conversion, exchange, retirement, sinking fund or similar payment, purchase or
other acquisition for value, direct or indirect, of any shares of any class of
stock or partnership units of the Borrower or any of its Subsidiaries now or
hereafter outstanding; (iii) any payment or prepayment of interest on, principal
of, premium, if any, redemption, conversion, exchange, purchase, retirement,
defeasance, sinking fund or similar payment with respect to, any Seller
Indebtedness or any Earn-Out Obligations; and (iv) any payment made to retire,
or to obtain the surrender of, any outstanding partnership units, warrants,
options or other rights to acquire equity interests of the Borrower or any of
its Subsidiaries now or hereafter outstanding.

     "Securities Act" means the Securities Act of 1933, as amended from time to
      --------------
time.

     "Security Documents" means all instruments, documents and agreements
      ------------------
executed by or on behalf of any Borrower Entity to guaranty or provide
collateral security with respect to the Loan Obligations including, without
limitation, any security agreement or pledge agreement, any guaranty of the Loan
Obligations, any mortgage, and all instruments, documents and agreements
executed pursuant to the terms of the foregoing.

     "Seller Indebtedness" means any Indebtedness incurred pursuant to
      -------------------
subsection 7.1.4 of this Agreement.

     "Stockholders Agreement" has the meaning set forth in the recitals to this
      ----------------------
Agreement.

     "Subsidiary" means, with respect to any Person, any corporation,
      ----------
partnership, association or other business entity of which more than 50% of the
total voting power of shares of stock (or equivalent ownership or controlling
interest) entitled (without regard to the occurrence of any contingency) to vote
in the election of directors, managers or trustees thereof is at the time owned
or controlled, directly or indirectly, by that Person or one or more of the
other Subsidiaries of that Person or a combination thereof.

                                      40
<PAGE>

     "Transactions" means those transactions contemplated by the Loan Documents.
      ------------

     "Warrant Agreement" has the meaning set forth in the recitals to this
      -----------------
Agreement.

     "Warrant" has the meaning set forth in the recitals to this Agreement.
      -------

     "Warrant Shares" has the meaning set forth in the recitals to this
      --------------
Agreement.

     "Year 2000 Compliant" has the meaning set forth in Section 4.11 of this
      -------------------
Agreement.

     12.2. Other Definitional Provisions.  References to "Sections,"
           -----------------------------
"subsections," "Exhibits" and "Schedules" shall be to Sections, subsections,
Exhibits and Schedules, respectively, of this Agreement unless otherwise
specifically provided. Any of the terms defined in Section 12.1 may, unless the
context otherwise requires, be used in the singular or the plural depending on
the reference. In this Agreement, "hereof," "herein," "hereto," "hereunder" and
the like mean and refer to this Agreement as a whole and not merely to the
specific section, paragraph or clause in which the respective word appears;
words importing any gender include the other gender; references to "writing"
include printing, typing, lithography and other means of reproducing words in a
tangible visible form; the words "including," "includes" and "include" shall be
deemed to be followed by the words "without limitation;" references to
agreements and other contractual instruments shall be deemed to include
subsequent amendments, assignments, and other modifications thereto, but only to
the extent such amendments, assignments and other modifications are not
prohibited by the terms of this Agreement or any other Loan Document; references
to Persons include their respective permitted successors and assigns or, in the
case of governmental Persons, Persons succeeding to the relevant functions of
such Persons; and all references to statutes and related regulations shall
include any amendments thereto and any successor statutes and regulations.

                               *   *   *   *   *

                                      41

<PAGE>

     IN WITNESS WHEREOF, the parties hereto have caused this Loan Agreement to
be executed by the respective duly authorized officers of the undersigned and by
the undersigned as of the date first written above.

                                  ZEFER CORP.

                                  By:/s/ Sean W. Mullaney
                                  --------------------------------------------
                                  Name:  Sean W. Mullaney
                                  Title: EVP, General Counsel and Secretary

                                  GTCR CAPITAL PARTNERS, L.P.

                                  By:  GTCR Mezzanine Partners, L.P.
                                  Its: General Partner

                                  By:  GTCR Partners VI, L.P.
                                  Its: General Partner

                                  By:  GTCR Golder Rauner, L.L.C.
                                  Its: General Partner

                                  By:   /s/ illegible
                                       -----------------------------------
                                  Its: Principal

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