Document:

exv4w5

 

EXHIBIT 4.5

Execution Copy

 

REGISTRATION RIGHTS AND COORDINATION AGREEMENT

among

WEST CORPORATION,

THL INVESTORS, QUADRANGLE INVESTORS

OTHER INVESTORS, FOUNDERS AND MANAGERS

NAMED HEREIN

DATED AS OF OCTOBER 24, 2006

 

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	1. EFFECTIVENESS; DEFINITIONS
	 	 	2	 
	1.1. Closing
	 	 	2	 
	1.2. Definitions
	 	 	2	 
	 
	 	 	 	 
	2. TRANSFER RESTRICTIONS
	 	 	2	 
	2.1. Permitted Rule 144 Transfers and Block Sales
	 	 	2	 
	2.2. Permitted Transferees
	 	 	4	 
	2.3. Distributions to Limited Partners or Members
	 	 	4	 
	2.4. Transfers and Holder Lock-up
	 	 	4	 
	 
	 	 	 	 
	3. REGISTRATION RIGHTS
	 	 	4	 
	3.1. Demand Registration Rights for Registrable Securities
	 	 	5	 
	3.2. Piggyback Registration Rights
	 	 	8	 
	3.3. Certain Other Provisions
	 	 	10	 
	3.4. Indemnification and Contribution
	 	 	15	 
	3.5. Permitted Registration Rights Assignees
	 	 	19	 
	 
	 	 	 	 
	4. REMEDIES
	 	 	19	 
	4.1. Generally
	 	 	19	 
	 
	 	 	 	 
	5. PERMITTED TRANSFEREES
	 	 	19	 
	5.1. Transfers by Investors
	 	 	19	 
	5.2. Transfers by Founders
	 	 	20	 
	5.3. Transfers by Managers
	 	 	20	 
	 
	 	 	 	 
	6. AMENDMENT, TERMINATION, ETC
	 	 	20	 
	6.1. Oral Modifications
	 	 	20	 
	6.2. Written Modifications
	 	 	20	 
	6.3. Effect of Termination
	 	 	21	 
	 
	 	 	 	 
	7. DEFINITIONS
	 	 	21	 
	7.1. Certain Matters of Construction
	 	 	21	 
	7.2. Definitions
	 	 	22	 
	 
	 	 	 	 
	8. MISCELLANEOUS
	 	 	27	 

 -i-

 

 

	 	 	 	 	 
	 	 	Page
	8.1. Authority; Effect
	 	 	27	 
	8.2. Notices
	 	 	27	 
	8.3. Merger; Binding Effect, Etc
	 	 	30	 
	8.4. Descriptive Headings
	 	 	30	 
	8.5. Counterparts
	 	 	30	 
	8.6. Severability
	 	 	30	 
	8.7. No Recourse
	 	 	30	 
	8.8. Aggregation of Shares
	 	 	30	 
	 
	 	 	 	 
	9. GOVERNING LAW
	 	 	31	 
	9.1. Governing Law
	 	 	31	 
	9.2. Consent to Jurisdiction
	 	 	31	 
	9.3. WAIVER OF JURY TRIAL
	 	 	32	 
	9.4. Exercise of Rights and Remedies
	 	 	32	 

ii

 

REGISTRATION RIGHTS AND COORDINATION AGREEMENT

     This Registration Rights and Coordination Agreement (the “Agreement”) is made as of
October 24, 2006 by and among:

	 	(i)	 	West Corporation (the “Company”);
	 
	 	(ii)	 	Thomas H. Lee Equity Fund VI, L.P., Thomas H. Lee Parallel Fund VI, L.P.,
Thomas H. Lee Parallel (DT) Fund VI, L.P., THL Equity Fund VI Investors (West), L.P.,
THL Coinvestment Partners, L.P., Putnam Investments Holdings, LLC, Putnam Investments
Employees’ Securities Company III LLC, THL Fund VI Bridge Corp., THL Parallel Fund VI
Bridge Corp., THL DT Fund VI Bridge Corp. and each other Person executing this
Agreement and listed as a THL Investor on the signature pages hereto (collectively with
their Permitted Transferees, the “THL Investors”);
	 
	 	(iii)	 	Quadrangle Capital Partners II LP, Quadrangle Capital Partners II-A LP and
Quadrangle Select Partners II LP and each other Person executing this Agreement and
listed as a Quadrangle Investor on the signature pages hereto (collectively with their
Permitted Transferees, the “Quadrangle Investors”);
	 
	 	(iv)	 	Any other Persons who from time to time become party hereto by executing a
counterpart signature page hereof and are designated by the Board as “Other Investors”
(collectively, with their Permitted Transferees, the “Other Investors” and,
together with the THL Investors and the Quadrangle Investors, the “Investors”);
	 
	 	(v)	 	Gary L. West and Mary E. West (the “Founders”);
	 
	 	(vi)	 	Thomas B. Barker, Nancee R. Berger, J. Scott Etzler, Jon R. Hanson, Robert E.
Johnson, Mark V. Lavin, Michael E. Mazour, Paul M. Mendlik, Pam Mortenson, David C.
Mussman, James Richards, Steven M. Stangl and Michael M. Sturgeon and such other
Persons who are listed on the signature pages hereof as “Managers” or who from time to
time become party hereto by executing a counterpart signature page hereof and are
designated by the Board as “Managers” (the “Managers”); and
	 
	 	(vii)	 	such other Persons, if any, that from time to time become party hereto as
holders of Other Holder Shares (as defined below) pursuant to Section 3.5 solely in the
capacity of permitted assignees with respect to certain registration rights hereunder
(collectively, the “Other Holders”).

RECITALS

     1. On or about the date hereof, the Company has consummated a leveraged recapitalization
transaction on the terms and subject to the conditions of an Agreement and Plan

 

 

of Merger dated May 31, 2006 (the “Recapitalization Agreement”) by and between the
Company and Omaha Acquisition Corp. (“Newco”).

     2. The Company’s Common Stock and all Options, Warrants and Convertible Securities issued or
reserved for issuance will be held (or reserved for issuance), as of the date hereof after giving
effect to the Closing under the Recapitalization Agreement, as set forth on Schedule I hereto. In
connection with the purchase of such securities, the Company, and the Investors together with
certain other stockholders of the Company, have entered into a stockholders agreement dated as of
the date hereof (the “Stockholders Agreement”).

     3. The parties believe that it is in the best interests of the Company and the Stockholders to
set forth their agreements regarding registration rights and coordination of certain sales of
Common Stock of the Company.

AGREEMENT

     Therefore, the parties hereto hereby agree as follows:

1. EFFECTIVENESS; DEFINITIONS.

     1.1. Closing. This Agreement shall become effective upon the consummation of the
closing under the Recapitalization Agreement (the “Closing”).

     1.2. Definitions. Certain terms are used in this Agreement as specifically defined
herein. These definitions are set forth or referred to in Section 7 hereof.

2. TRANSFER RESTRICTIONS.

     2.1. Permitted Rule 144 Transfers and Block Sales. No Stockholder shall Transfer any
or all of its Shares after the closing of the Initial Public Offering pursuant to Rule 144 or in a
block sale to a financial institution, in each case other than in compliance with Section 2.1.1 or
2.1.2 hereof. Shares Transferred pursuant to this Section 2.1 shall conclusively be deemed
thereafter not to be Shares under this Agreement.

     2.1.1. Permitted Transfers Pursuant to Rule 144. From time to time after the
Initial Public Offering, (a) during all such times as the Investors hold at least
twenty-five percent (25%) of the Initial Investor Shares, the Majority Investors or (b) at
all other times, the Majority Stockholders, may determine to require the Stockholders to
make reasonable efforts to coordinate their efforts to Transfer Shares pursuant to Rule
144 (“144 Coordination”) or to discontinue such requirement. 144 Coordination
shall be in effect until such time, if ever, as the Majority Investors (or, if at a time
when the Investors no longer hold at least twenty-five percent (25%) of the Initial
Investor Shares, the Majority Stockholders) provide a subsequent notice to the
Stockholders that such 144 Coordination is discontinued. Thereafter, the Majority
Investors (or, if at a time when the Investors no longer hold at least twenty-five percent
(25%) of the Initial Investor Shares, the Majority Stockholders) may reinstitute and
discontinue 144 Coordination from time to time by providing notice to each Stockholder.

- 2 -

 

     (a) At any time when 144 Coordination is in effect, the Stockholders will make
reasonable efforts to coordinate their efforts to Transfer Shares pursuant to Rule
144, and each Specified Holder promptly shall notify each Related Stockholder (i)
when it has commenced a measurement period for purposes of the Rule 144 group volume
limit in connection with a Sale that is subject to such limit and (ii) what the
volume limit for that measurement period, determined as of its commencement, will
be. When 144 Coordination is in effect, each Related Stockholder shall be entitled
to effect Sales that are subject to the Rule 144 group volume limit pro rata during
the applicable measurement period based on its percentage ownership of Shares held
by the Specified Holder and all Related Stockholders at the start of such
measurement period. In the event any Related Stockholder agrees to forego its full
pro rata share of the Rule 144 group volume limit by written notice to the Specified
Holder and all other Related Stockholders, the Shares held by such forfeiting
Related Holder at the start of such measurement period shall be excluded from such
calculation of percentage ownership.

     (b) The provisions of this Section 2.1.1 shall not apply to any Transfer of
Shares (i) in a Public Offering, (ii) not subject to volume limitation under Rule
144 or (iii) at any time when 144 Coordination is not in effect.

     (c) For purposes of this Section 2.1.1, a “Specified Holder” means a
holder of Shares whose sale of Shares pursuant to Rule 144 would be subject to
aggregation with another Stockholder (each such other Stockholder being a
“Related Stockholder”).

     (d) Notwithstanding the foregoing, a Stockholder may opt out of 144
Coordination with respect to any period of time if such Stockholder delivers a
notice to the other Stockholders irrevocably committing not to Transfer Shares
pursuant to Rule 144 during such period.

     (e) If, at any time after the Initial Public Offering, 144 Coordination is not
in effect, (a) during all such times as the Investors hold at least twenty-five
percent (25%) of the Initial Investor Shares, the Majority Investors or (b) at all
other times, the Majority Stockholders, may determine to require the Stockholders to
provide each other Stockholder with at least ten Business Days written notice prior
to when such Stockholder plans to Transfer any or all of its Shares pursuant to Rule
144, but no coordination of Sales shall be required.

     2.1.2. Block Sales. After the Initial Public Offering, each Stockholder (the
“Initiating Block Transferor”) shall notify each other Stockholder (the
“Potential Block Participant”) when it plans to Transfer any or all of its Shares
pursuant to a block trade of at least 10,000 shares or with a market value of at least
$200,000. Each Potential Block Participant shall be entitled to participate in such block
transfer pro rata based on its percentage ownership of Shares held by all Stockholders at
the time of such proposed transfer. In the event any Potential Block Participant agrees
to forego its full pro rata share of the block sale by written notice to the Initiating
Block Transferor and

- 3 -

 

all other Potential Block Participants, the remainder shall be re-allocated pro rata
among the Initiating Block Transferor and all other Potential Block Participants in like
manner (except that the Shares held by such forfeiting Potential Block Participant shall
be excluded from such calculation).

     2.2. Permitted Transferees. Any Permitted Transferee receiving Shares from a
Stockholder in a Transfer shall be subject to the terms and conditions of, and be entitled to the
benefits and rights of, and to enforce, this Agreement to the same extent, and in the same
capacity, as the Stockholder that Transfers the Shares to such Permitted Transferee. Prior to the
initial Transfer of any Shares to any Permitted Transferee pursuant to the Stockholders Agreement,
and as a condition thereto, each holder of Shares effecting such Transfer shall (i) cause such
Permitted Transferee to deliver to the Company and each of the Stockholders (other than the
transferor) its written agreement, in form and substance reasonably satisfactory to the Company, to
be bound by the terms and conditions of this Agreement to the extent described in the preceding
sentence and (ii) remain directly liable for the performance by the Permitted Transferee of all
obligations of such Permitted Transferee under this Agreement.

     2.3. Distributions to Limited Partners or Members. Each Investor agrees that, until
the earlier of (a) the third anniversary of the Initial Public Offering and (b) the date on which
the Investors own less than five percent (5%) of all Outstanding Shares, such Investor shall (i)
provide at least ten Business Days prior notice to each other Stockholder who holds (individually
or together with its Affiliate Funds or other Affiliates) at least five percent (5%) of all
Outstanding Shares prior to making any distribution of its then unregistered Shares to its
partners, members or stockholders (a “Distribution”) and (ii) use reasonable efforts to
coordinate in good faith the timing and amount of any such Distributions with the other Investors’
plans to distribute Shares to their partners, members or stockholders or to sell Shares pursuant to
Rule 144 or otherwise. If requested by any Investor effecting a Distribution, the Company and its
subsidiaries shall take or cause to be taken all such reasonable actions as may be necessary or
desirable in order expeditiously to consummate such Distribution, including executing,
acknowledging and delivering any consents, waivers and other documents or instruments as may be
reasonably necessary or desirable and instructing the Company’s transfer agent and legal counsel to
provide all reasonable assistance with the consummation of such Distribution, including the
delivery of any legal opinions that may be required for the removal of restrictive legends or
otherwise.

     2.4. Transfers and Holder Lock-up. No Investor shall Transfer Shares in a transaction
that would have violated Section 6 of the Stockholders Agreement (Holder Lock-up) or a lock-up
agreement entered into pursuant thereto but for the fact that such Investor has been granted
permission to make such Transfer or has been released from the restrictions under Section 6 or such
lock-up agreement unless each Investor is granted similar permission or has been similarly
released.

3. REGISTRATION RIGHTS. The Company will perform and comply, and cause each of its subsidiaries to
perform and comply, with such of the following provisions as are applicable to it. Each Holder
will perform and comply with such of the following provisions as are applicable to such Holder.

- 4 -

 

3.1. Demand Registration Rights for Registrable Securities.

     3.1.1. Investors and Founders. One or more Investors or Founders and their
direct or indirect Permitted Registration Rights Assignees (the “Initiating
Stockholders”), by notice to the Company specifying the intended method or methods of
disposition, may request that the Company effect the registration under the Securities Act
for a Public Offering of all or a specified part of the Registrable Securities held by
such Initiating Stockholders; provided, however, that, except as otherwise
provided in this Section 3.1.1 and subject to Section 3.2 below, the Initial Public
Offering and the first three (3) registrations of Registrable Securities under this
Section 3.1.1. (the “Initial Post-IPO Demand Rights”) may be initiated only by the
Majority Initial Investors; provided, further, that any registration of
Registrable Securities (i) which does not become and remain effective for at least 270
days in accordance with the provisions of this Section 3 (or such shorter period which
will terminate when all Registrable Securities covered by such Registration Statement have
been sold) or (ii) pursuant to which the Majority Initial Investors and all other Holders
joining therein are not able to include at least 90% of the Registrable Securities which
they desired to include, shall not be included in the calculation of the number of Initial
Post-IPO Demand Rights. The Majority Initial Investors’ exclusive right to the Initial
Post-IPO Demand Rights will terminate (whether or not the Majority Initial Investors have
exercised all three of the Initial Post-IPO Demand Rights), and thereafter any Investor or
Founder may exercise his, her or its rights under this Section 3.1.1:

     (a) at any time on or following the fourth anniversary of the Initial Public
Offering; or

     (b) if the THL Investors and Quadrangle Investors collectively no longer hold
at least twenty-five percent (25%) of the Initial Investor Shares and the THL
Investors and Quadrangle Investors shall have already received in respect of all
Investor Shares (whether from sale proceeds, dividends or other distributions paid
in respect of Shares) an aggregate amount of cash equal to the total cost of the
Initial Investor Shares (whether such cost was paid by the THL Investors and
Quadrangle Investors (i) in the form of cash subscriptions in the Company’s
securities, or through exchange or conversion (by operation of law or otherwise) of
existing securities of Newco in which case the cost of such other securities will be
deemed to carry over to the Shares for purposes of this provision) at the time of
the initial purchase thereof (subject to appropriate adjustments for stock splits,
recapitalizations and other similar events).

     3.1.2. Upon receipt by the Company of a notice pursuant to Section 3.1.1, the Company
will use its commercially reasonable efforts to (i) effect the registration under the
Securities Act (including by means of a shelf registration pursuant to Rule 415 under the
Securities Act if so requested by any Investor or Founder after the fourth anniversary of
the Initial Public Offering if the Company is then eligible to use such registration) of
the Registrable Securities that the Company has been requested to register by such
Investor or Founder, together with all other Registrable Securities that the Company has
been requested to register pursuant to Section 3.2 by other Holders,

- 5 -

 

all to the extent required to permit the disposition of the Registrable Securities
that the Company has been so requested to register as promptly as is reasonably practical,
and (ii) obtain acceleration of the effective date of the Registration Statement relating
to such registration as promptly as is reasonably practical.

     3.1.3. The Company shall not be obligated to take any action to effect any such
registration pursuant to Section 3.1.2:

     (a) unless the value of Registrable Securities to be included on such
Registration Statement is at least seventy-five million dollars ($75,000,000) or
such lower amount as agreed by the Majority Investors during all such times as the
Majority Investors have the exclusive right to the Initial Post-IPO Demand Rights,
and thereafter by the Majority Stockholders;

     (b) if there has been a registration pursuant to this Section 3.1 (other than
by means of a shelf registration pursuant to Rule 415 under the Securities Act)
within the preceding 180 days (unless otherwise consented to by the Majority
Investors during all such times as the Majority Investors have the exclusive right
to the Initial Post-IPO Demand Rights, and thereafter by the Majority Stockholders);

     (c) during the effectiveness of any Principal Lock-Up Agreement entered into in
connection with any Registration Statement pertaining to an underwritten public
offering of securities of the Company for its own account (other than a Rule 145
Transaction, or a registration relating solely to employee benefit plans).

     3.1.4. Form. Except as otherwise provided above or required by law, the
Company will use commercially reasonable efforts to effect each registration requested
pursuant to Section 3.1.1 by filing with the Commission a Registration Statement on Form
S-3 (or any other form which includes substantially the same information as would be
required to be included in a Registration Statement on such form as currently constituted)
pursuant to Section 3.3.2(a); provided that if any registration requested pursuant
to this Section 3.1 is proposed to be effected on Form S-3 (or any successor or similar
shortform Registration Statement) and is in connection with an underwritten offering, and
if the managing underwriter shall advise the Company in writing that, in its opinion, it
is of material importance to the success of such proposed offering to file a Registration
Statement on Form S-1 (or any successor or similar Registration Statement) or to include
in such Registration Statement information not required to be included pursuant to Form
S-3 (or any successor or similar shortform Registration Statement), then the Company will
file a Registration Statement on Form S-1 or supplement Form S-3 (or any successor or
similar shortform Registration Statement) as reasonably requested by such managing
underwriter. The Company shall use commercially reasonable efforts to prepare and file
with the Commission such amendments and supplements to such Registration Statement and
prospectus as required by Section 3.3.2(b).

- 6 -

 

     3.1.5. Payment of Expenses. The Company shall pay all Registration Expenses
in connection with registrations and sales of Registrable Securities pursuant to this
Section 3.1, including all Registration Expenses (other than that portion of any fees and
disbursements of counsel, if any, that does not constitute Registration Expenses) incurred
in connection with each registration of Registrable Securities requested pursuant to this
Section 3.1.

     3.1.6. Additional Procedures. In the case of a registration pursuant to
Section 3.1 hereof, whenever any party who may demand a registration pursuant to Section
3.1.1 (a “Demand Party”) shall request that such registration shall be effected
pursuant to an underwritten offering, the Company shall include such information in the
written notices to Holders referred to in Section 3.2. In such event, the right of any
Holder to have securities owned by such Holder included in such registration pursuant to
Section 3.1 shall be conditioned upon such Holder’s participation in such underwriting and
the inclusion of such Holder’s Registrable Securities in the underwriting (unless
otherwise mutually agreed upon by the Principal Participating Holders and such Holder).
The Company together with the Holders proposing to distribute their securities through the
underwriting will enter into an underwriting agreement with the underwriters for such
offering containing such representations and warranties by the Company and such Holders
and such other terms and provisions as are customarily contained in underwriting
agreements with respect to secondary distributions, including customary indemnity and
contribution provisions, including indemnity and contribution provisions for the benefit
of the underwriters on the same terms as those provided in Section 3.4 (treating each
underwiter as a “Covered Person” for purposes thereof) (subject, in each case, to the
limitations on such liabilities set forth in this Agreement).

     3.1.7. Suspension of Registration. If the filing, initial effectiveness or
continued use of a Registration Statement, including a shelf Registration Statement
pursuant to Rule 415 under the Securities Act, in respect of a registration pursuant to
this Section 3.1 at any time would require the Company to make a public disclosure of
material non-public information, which disclosure in the good faith judgment of the Board
(after consultation with external legal counsel) (i) would be required to be made in any
Registration Statement so that such Registration Statement would not be materially
misleading, (ii) would not be required to be made at such time but for the filing,
effectiveness or continued use of such Registration Statement and (iii) would have a
material adverse effect on the Company or its business or on the Company’s ability to
effect a material proposed acquisition, disposition, financing, reorganization,
recapitalization or similar transaction, then the Company may, upon giving prompt written
notice of such action to the Holders participating in such registration, delay the filing
or initial effectiveness of such Registration Statement, or suspend use of such
Registration Statement; provided, that the Company shall not be permitted to do so
(i) more than two times during any 12 month period, (ii) for a period exceeding 30 days on
any one occasion or (iii) for a period exceeding 125 days in any 12 month period. In the
event the Company exercises its rights under the preceding sentence, such Holders agree to
suspend, promptly upon their receipt of the notice referred to above, their use of any
prospectus relating to such registration in connection with any sale or offer to sell
Registrable Securities. The Company shall promptly notify such Holders of the

- 7 -

 

expiration of any period during which it exercised its rights under this Section
3.1.7. The Company agrees that, in the event it exercises its rights under this Section
3.1.73.1.5, it shall, within 30 days following such Holders’ receipt of the notice of
suspension, update the suspended Registration Statement as may be necessary to permit the
Holders to resume use thereof in connection with the offer and sale of their Registrable
Securities in accordance with applicable law.

3.2. Piggyback Registration Rights.

     3.2.1. Piggyback Registration.

     (a) General. Each time the Company proposes to register any shares of
Common Stock under the Securities Act on a form which would permit registration of
Registrable Securities for sale to the public, for its own account and/or for the
account of any other Person (pursuant to Section 3.1 or otherwise) for sale in a
Public Offering, the Company will give reasonably prompt notice to all Holders of
its intention to do so. Any Holder may, by written response delivered to the
Company within 20 days after the date of delivery of such notice, request that all
or a specified part of such Holder’s Registrable Securities be included in such
registration. The Company thereupon will use its best efforts to cause to be
included in such registration under the Securities Act all Registrable Securities
which the Company has been so requested to register by such Holders, to the extent
required to permit the disposition (in accordance with the methods to be used by the
Company or, pursuant to Section 3.1, other Holders in such Public Offering) of the
Registrable Securities to be so registered; provided that (i) if, at any
time after giving written notice of its intention to register any securities, the
Company shall determine for any reason not to proceed with the proposed registration
of the securities to be sold by it, the Company may, at its election, give written
notice of such determination to each Holder and, thereupon, shall be relieved of its
obligation to register any Registrable Securities in connection with such
registration (but not from its obligation to pay the Registration Expenses in
connection therewith), and (ii) if such registration involves an underwritten
offering, all Holders requesting to be included in the Company’s registration must
sell their Registrable Securities to the underwriters selected by the Company on the
same terms and conditions as apply to the Company (with such differences as may be
customary or appropriate in combined primary and secondary offerings) or, in the
case of a registration initiated pursuant to Section 3.1.1, the Principal
Participating Holders. No registration of Registrable Securities effected under
this Section 3.2 shall relieve the Company of any of its obligations to effect
registrations of Registrable Securities pursuant to Section 3.1 hereof.

     (b) Excluded Transactions. The Company shall not be obligated to
effect any registration of Registrable Securities under this Section 3.2 incidental
to the registration of any of its securities in connection with:

     (i) Any Public Offering relating exclusively to employee benefit plans or dividend
reinvestment plans;

- 8 -

 

     (ii) Any Public Offering relating exclusively to the acquisition or merger after the date
hereof by the Company or any of its subsidiaries of or with any other businesses except to the
extent such Public Offering is for the sale of securities in cash; or

     (iii) The Initial Public Offering, unless Shares are being included as part of a secondary
offering in such Initial Public Offering, in which case the Founders shall be entitled to register
Shares in the Initial Public Offering in an amount equal to the greater of (x) the Founders Pro
Rata Portion and (y) Shares with an aggregate fair market value (based on the price to the public
of the Shares in the Initial Public Offering) of seventy-five million dollars ($75,000,000);
provided, that even if such offering is the Initial Public Offering and has been initiated
pursuant to Section 3.1.1, the Company shall not be obligated to effect any registration of
Registrable Securities held by a Manager under this Section 3.2 if the lead underwriters determine
that inclusion of Registrable Securities held by Managers would materially adversely affect the
marketability or pricing of the offering.

     3.2.2. Payment of Expenses. The Company will pay all Registration Expenses
in connection with registrations of Registrable Securities pursuant to this Section 3.2.

     3.2.3. Additional Procedures. Holders participating in any Public Offering
pursuant to this Section 3.2 shall take all such actions and execute all such documents
and instruments that are reasonably requested by the Company to effect the sale of their
Registrable Securities in such Public Offering, including being parties to the
underwriting agreement entered into by the Company and any other selling Stockholders in
connection therewith (including customary selling stockholder representations, warranties,
indemnifications and “lock-up” agreements) for the benefit of the underwriters contained
therein; provided, however, that (a) with respect to individual
representations, warranties, indemnities and agreements of sellers of Registrable
Securities in such Public Offering, the aggregate amount of such liability shall not
exceed such Holder’s net proceeds from such offering and (b) to the extent selling
Stockholders give further representations, warranties and indemnities, then with respect
to all other representations, warranties and indemnities of sellers of shares in such
Public Offering, the aggregate amount of such liability shall not exceed the lesser of (i)
such Holder’s pro rata portion of any such liability, in accordance with such Holder’s
portion of the total number of Registrable Securities included in the offering, and (ii)
such Holder’s net proceeds from such offering.

     3.2.4. Registration Statement Form. The Company shall select the
Registration Statement form for any registration pursuant to this Section 3.2 (other than
a registration that is also pursuant to Section 3.1); provided that if any registration
requested pursuant to this Section 3.2 is proposed to be effected on Form S-3 (or any
successor form) and is in connection with an underwritten offering, and if the managing
underwriter shall advise the Company in writing that, in its opinion, it is of material
importance to the success of such proposed offering to include in such Registration
Statement information not required to be included pursuant to such form, then the Company
will supplement such Registration Statement as reasonably requested by such managing
underwriter. The Company will use commercially reasonable efforts to qualify as a
well-known seasoned issuer (“WKSI”) as such item is defined in Rule 405

- 9 -

 

under the Securities Act as soon as practicable after the Initial Public Offering and
to remain a WKSI as long as this Agreement is in effect.

3.3. Certain Other Provisions.

     3.3.1. Underwriter’s Cutback. In the event that an underwriter determines
that marketing factors (including an adverse effect on the per share offering price) exist
that would require a limitation of the number of shares to be underwritten in any
registration of shares, and, as a result, decides to limit the number of shares included
in such registration by excluding any or all Registrable Securities from such
registration, the following provisions shall apply. If the registration in question
involves a registration for sale of securities for the Company’s own account, then the
number of shares which the Company seeks to have registered in such registration shall not
be subject to exclusion, in whole or in part, under this Section 3.3.1. Upon receipt of
notice from the underwriter of the need to reduce the number of shares to be included in
the registration, the Company shall advise all holders of the Company’s securities that
would otherwise be registered and underwritten pursuant hereto, and the number of shares
of such securities, including Registrable Securities, that may be included in the
registration shall be allocated in the following manner, unless the underwriter shall
determine that marketing factors require a different allocation: shares, other than
Registrable Securities, requested to be included in such registration by other
Stockholders shall be excluded unless the Company, with the consent of the parties
required to approve any amendment or waiver of this Agreement pursuant to Section 6.2, has
granted registration rights which are to be treated on an equal basis with Registrable
Securities for the purpose of the exercise of the underwriter cutback (such shares
afforded such equal treatment being “Parity Shares”); and, if a limitation on the
number of shares is still required, the number of Registrable Securities, Parity Shares
and other shares of Common Stock that may be included in such registration shall be
allocated among the holders thereof in proportion, as nearly as practicable, as follows:

     (a) there shall be first allocated to each such holder requesting that its
Registrable Securities or Parity Shares be registered in such registration a number
of such shares to be included in such registration equal to the lesser of (A) the
number of such shares requested to be registered by such holder, and (B) a number of
such shares equal to such holder’s Pro Rata Portion;

     (b) the balance, if any, not allocated pursuant to clause (a) above shall be
allocated to those holders who have requested to register a number of such
Registrable Securities or Parity Shares in excess of such holder’s Pro Rata Portion,
pro rata to each such holder based upon the number of Registrable Securities and
Parity Shares held by such holder, or in such other manner as the holders requesting
that their Registrable Securities or Parity Shares be registered in such
registration may otherwise agree; and

     (c) the balance, if any, not allocated pursuant to clause (b) above shall be
allocated to shares, other than Registrable Securities and Parity Shares, requested
to be included in such registration by other stockholders.

- 10 -

 

For purposes of any underwriter cutback, all Registrable Securities held by any Holder shall also
include any Registrable Securities held by the partners, retired partners, Stockholders, Affiliates
or Permitted Transferees of such Holder, or the estates and family members of any such Holder or
such partners and retired partners, any trusts for the benefit of any of the foregoing Persons and,
at the election of such Holder or such partners, retired partners, trusts or Affiliates, and any
Charitable Organization to which any of the foregoing shall have contributed Common Stock prior to
the execution of the underwriting agreement in connection with such underwritten offering, and such
Holder and other Persons shall be deemed to be a single selling Holder, and any pro rata reduction
with respect to such selling Holder shall be based upon the aggregate amount of Common Stock owned
by all entities and individuals included in such selling Holder, as defined in this sentence. No
securities excluded from the underwriting by reason of the underwriter’s marketing limitation shall
be included in such registration. Upon delivery of a written request that Registrable Securities
be included in the underwriting pursuant to Section 3.1.1 or 3.2.1(a) the Holder thereof may not
thereafter elect to withdraw such request without the written consent of the Principal
Participating Holders; provided that, if the managing underwriter of any underwritten
offering shall advise the Holders participating in a registration pursuant to Section 3.1 that the
Registrable Securities covered by the Registration Statement cannot be sold in such offering within
a price range acceptable to the Principal Participating Holders, then the Principal Participating
Holders shall have the right to notify the Company that they have determined that the Registration
Statement be abandoned or withdrawn, in which event the Company shall abandon or withdraw such
Registration Statement; provided, further, that if the price to the public at which
the Registrable Securities are proposed to be sold will be less than 90% of the average closing
price of the Common Stock to be registered during the 10 trading days preceding the date on which
notice of such offering was given pursuant to Section 3.2.1(a), then the Holders participating in
such registration pursuant to Section 3.1 or 3.2 may elect to withdraw from such registration by
written notice to the Company. The Company may, but shall not be required to, extend similar
withdrawal rights to other Holders of Parity Shares.

     3.3.2. Registration Procedures. If, and in each case when, the Company is
required to effect a registration of any Registrable Securities as provided in this
Section 3, the Company shall promptly:

     (a) prepare and, in any event within forty-five days (thirty days in the case
of a Form S-3 registration) after the end of the period under Section 3.2.1(a)
within which a piggyback request for registration may be given to the Company, file
with the Commission a Registration Statement with respect to such Registrable
Securities and use, in the event the Company is not a WKSI, its commercially
reasonable efforts to cause such Registration Statement to become effective within
ninety days of the initial filing;

     (b) prepare and file with the Commission such amendments and supplements to
such Registration Statement and the prospectus used in connection therewith as may
be necessary to keep such Registration Statement effective (i) in the case of a
shelf Registration Statement, until the earlier of (A) the date on which all
remaining Registrable Securities may be sold under Rule 144(k) under the Securities
Act or (B) two years after the effective date of such Registration Statement, or
(ii) in all other cases for a period not in excess of 270 days (in each

- 11 -

 

case, or such shorter period which will terminate when all Registrable
Securities covered by such Registration Statement have been sold) and to comply with
the provisions of the Securities Act and the Exchange Act with respect to the
disposition of all securities covered by such Registration Statement during such
period in accordance with the intended methods of disposition by the seller or
sellers thereof set forth in such Registration Statement; provided that
before filing a Registration Statement or prospectus, or any amendments or
supplements thereto in accordance with Sections 3.1 or 3.2, the Company will
furnish to counsel selected pursuant to Section 3.3.3 hereof copies of all documents
proposed to be filed, which documents will be subject to the review of such counsel;

     (c) furnish to each seller of such Registrable Securities such number of copies
of such Registration Statement and of each amendment and supplement thereto (in each
case including all exhibits filed therewith), such number of copies of the
prospectus included in such Registration Statement (including each preliminary
prospectus and summary prospectus), in conformity with the requirements of the
Securities Act, and such other documents as such seller may reasonably request in
order to facilitate the disposition of the Registrable Securities by such seller;

     (d) use its best efforts to register or qualify such Registrable Securities
covered by such registration in such jurisdictions as each seller of Registrable
Securities shall reasonably request, and do any and all other acts and things which
may be reasonably necessary or advisable to enable such seller to consummate the
disposition of Registrable Securities in such jurisdictions, except that the Company
shall not for any such purpose be required to qualify generally to do business as a
foreign corporation in any jurisdiction where (but for the requirements of this
clause (d)) it would not be obligated to be so qualified, or to consent to general
service of process in any such jurisdiction;

     (e) notify each seller of any such Registrable Securities covered by such
Registration Statement, at any time when a prospectus relating thereto is required
to be delivered under the Securities Act, of the Company’s becoming aware that the
prospectus included in such Registration Statement, as then in effect, includes an
untrue statement of a material fact or omits to state a material fact required to be
stated therein or necessary to make the statements therein not misleading in light
of the circumstances then existing, and at the request of any such seller, prepare
and furnish to such seller a reasonable number of copies of an amended or
supplemental prospectus as may be necessary so that, as thereafter delivered to the
purchasers of such Registrable Securities, such prospectus shall not include an
untrue statement of a material fact or omit to state a material fact required to be
stated therein or necessary to make the statements therein not misleading in light
of the circumstances then existing;

     (f) otherwise use its best efforts to comply with all applicable rules and
regulations of the Commission, and make available to its security holders, as

- 12 -

 

soon as reasonably practicable (but not more than 18 months) after the
effective date of the Registration Statement, an earning statement which shall
satisfy the provisions of Section 11(a) of the Securities Act;

     (g) (i) if such Registrable Securities are Common Stock (including Common Stock
issuable upon conversion, exchange or exercise of another security), use its best
efforts to list such Registrable Securities on any securities exchange or authorize
for quotation on each other market (including, if applicable, the National
Association of Securities Dealers, Inc. Automated Quotation System (“NASDAQ”)) on
which the Common Stock is then listed or authorized for quotation if such
Registrable Securities are not already so listed or authorized for quotation; and
(ii) use its best efforts to provide a transfer agent and registrar for such
Registrable Securities covered by such Registration Statement not later than the
effective date of such Registration Statement;

     (h) enter into such customary agreements (including an underwriting agreement
in customary form), which shall include indemnification provisions in favor of
underwriters and other Persons (in addition to the provisions of Section 3.4 hereof)
covering the entirety of the Registration Statement, excluding any information
supplied to the underwriters by the Holders selling Registrable Securities in such
offering, and take such other actions as the Principal Participating Holders or the
underwriters, if any, reasonably request in order to expedite or facilitate the
disposition of such Registrable Securities;

     (i) obtain a “comfort” letter or letters from the Company’s independent public
accountants in customary form and covering matters of the type customarily covered
by “comfort” letters, as the Principal Participating Holders shall reasonably
request;

     (j) make available for inspection by any seller of such Registrable Securities
covered by such Registration Statement, by any managing underwriter or underwriters
participating in any disposition to be effected pursuant to such Registration
Statement and by any attorney, accountant or other agent retained by any such seller
or any such managing underwriter(s), all pertinent financial and other records,
pertinent corporate documents and properties of the Company, and cause all of the
Company’s officers, directors and employees to supply all information reasonably
requested by any such seller, underwriter, attorney, accountant or agent in
connection with such Registration Statement (subject to each party referred to in
this clause (j) entering into customary confidentiality agreements in a form
reasonably acceptable to the Company);

     (k) notify counsel (selected pursuant to Section 3.3.3 hereof) for the Holders
of Registrable Securities included in such Registration Statement and the managing
underwriter or agent, immediately, and confirm the notice in writing (i) when the
Registration Statement, or any post-effective amendment to the Registration
Statement, shall have become effective, or any supplement to the prospectus or any
amendment to the prospectus shall have been filed, (ii) of the

- 13 -

 

receipt of any comments from the Commission, (iii) of any request of the
Commission to amend the Registration Statement or amend or supplement the prospectus
or for additional information, and (iv) of the issuance by the Commission of any
stop order suspending the effectiveness of the Registration Statement or of any
order preventing or suspending the use of any preliminary prospectus, or of the
suspension of the qualification of the Registration Statement for offering or sale
in any jurisdiction, or of the institution or threatening of any proceedings for any
of such purposes;

     (l) use its best efforts to prevent the issuance of any stop order suspending
the effectiveness of the Registration Statement or of any order preventing or
suspending the use of any preliminary prospectus and, if any such order is issued,
to obtain the withdrawal of any such order as soon as practicable;

     (m) if requested by the managing underwriter or agent or any Holder of
Registrable Securities covered by the Registration Statement, incorporate in a
prospectus supplement or post-effective amendment such information as the managing
underwriter or agent or such Holder reasonably requests to be included therein,
including the number of Registrable Securities being sold by such Holder to such
underwriter or agent, the purchase price being paid therefor by such underwriter or
agent, and any other terms of the underwritten offering of the Registrable
Securities to be sold in such offering; and make all required filings of such
prospectus supplement or post-effective amendment as soon as practicable after being
notified of the matters incorporated in such prospectus supplement or post-effective
amendment;

     (n) cooperate with the Holders of Registrable Securities covered by the
Registration Statement and the managing underwriter or agent, if any, to facilitate
the timely preparation and delivery of certificates (not bearing any restrictive
legends) representing securities to be sold under the Registration Statement, and
enable such securities to be in such denominations and registered in such names as
the managing underwriter or agent, if any, or such Holders may request;

     (o) obtain for delivery to the Holders of Registrable Securities being
registered and to the underwriter or agent an opinion or opinions from counsel for
the Company in customary form and in form, substance and scope reasonably
satisfactory to such Holders, underwriters or agents and their counsel;

     (p) cooperate with each seller of Registrable Securities and each underwriter
or agent participating in the disposition of such Registrable Securities and their
respective counsel in connection with any filings required to be made with the NASD;
and

     (q) use its best efforts to make available the executive officers of the
Company to participate with the Holders of Registrable Securities and any
underwriters in any “road show” presentations or investor telephone conference

- 14 -

 

calls that may be reasonably requested by the Holders in connection with
distribution of the Registrable Securities.

     3.3.3. Selection of Underwriters and Counsel. The underwriters and legal
counsel to be retained by the Company in connection with any Public Offering shall be
selected by the Board; provided that, in the case of an offering following a
request therefor under Section 3.1.1, such underwriters and counsel shall be reasonably
acceptable to the Principal Participating Holders and Demand Party. In connection with
any registration of Registrable Securities pursuant to Sections 3.1 and 3.2 hereof, the
Principal Participating Holders and the Demand Party may jointly select one counsel to
represent all Holders of Registrable Securities covered by such registration;
provided, however, that in the event that the counsel selected as provided
above is also acting as counsel to the Company in connection with such registration, the
remaining Holders shall be entitled to select one additional counsel to represent, at the
Company’s expense, all such remaining Holders.

     3.3.4. Company Lock-Up. If any registration pursuant to Section 3.1 of this
Agreement shall be in connection with an underwritten public offering, the Company agrees
not to effect any public sale or distribution of any Common Stock of the Company (or
securities convertible into or exchangeable or exercisable for Common Stock) (in each
case, other than as part of such underwritten public offering and other than pursuant to a
registration on Form S-4 or S-8) for its own account, within such period as the managing
underwriters may require after the effective date of such registration (except as part of
such registration).

     3.3.5. Holders and Other Holders Lock-Up. Each Holder and each Other Holder
shall comply with the provisions of Section 6 of the Stockholders Agreement applicable to
a “Stockholder” as though such Section were set forth herein.

     3.3.6. Other Agreements. The Company covenants and agrees that, so long as
any Person holds any Registrable Securities in respect of which any registration rights
provided for in Section 3.1 of this Agreement remain in effect, the Company will not,
directly or indirectly, grant to any Person or agree to or otherwise become obligated in
respect of (i) rights of registration in the nature or substantially in the nature of
those set forth in Section 3.1 or 3.2 of this Agreement that would have priority over the
Registrable Securities with respect to the inclusion of such securities in any
registration or (ii) demand registration rights exercisable prior to such time as the
Founders can first exercise their rights under Section 3.1.

3.4. Indemnification and Contribution.

     3.4.1. Indemnities of the Company. In the event of any registration of any
Registrable Securities or other debt or equity securities of the Company or any of its
subsidiaries under the Securities Act pursuant to this Section 3 or otherwise, and in
connection with any Registration Statement or any other disclosure document produced by or
on behalf of the Company or any of its subsidiaries including reports required and other
documents filed under the Exchange Act, and other documents pursuant to which

- 15 -

 

any debt or equity securities of the Company or any of its subsidiaries are sold
(whether or not for the account of the Company or its subsidiaries), the Company will, and
hereby does, and will cause each of its subsidiaries, jointly and severally, to indemnify
and hold harmless each Holder of Registrable Securities, any Person who is or might be
deemed to be a controlling Person of the Company or any of its subsidiaries within the
meaning of Section 15 of the Securities Act or Section 20 of the Exchange Act, their
respective direct and indirect partners, advisory board members, directors, officers,
trustees, members and Stockholders, and each other Person, if any, who controls any such
holder or any such controlling Person within the meaning of Section 15 of the Securities
Act or Section 20 of the Exchange Act (each such Person being referred to herein as a
“Covered Person”), against any losses, claims, damages or liabilities (or actions
or proceedings in respect thereof), joint or several, to which such Covered Person may be
or become subject under the Securities Act, the Exchange Act, any other securities or
other law of any jurisdiction, the common law or otherwise, insofar as such losses,
claims, damages or liabilities (or actions or proceedings in respect thereof) arise out of
or are based upon (i) any untrue statement or alleged untrue statement of any material
fact contained or incorporated by reference in any Registration Statement under the
Securities Act, any preliminary prospectus or final prospectus included therein, or any
related summary prospectus, or any amendment or supplement thereto, or any document
incorporated by reference therein, or any other such disclosure document (including
reports and other documents filed under the Exchange Act and any document incorporated by
reference therein) or other document or report, (ii) any omission or alleged omission to
state therein a material fact required to be stated therein or necessary to make the
statements therein not misleading or (iii) any violation or alleged violation by the
Company or any of its subsidiaries of any federal, state, foreign or common law rule or
regulation applicable to the Company or any of its subsidiaries and relating to action or
inaction in connection with any such registration, disclosure document or other document
or report, and will reimburse such Covered Person for any legal or any other expenses
incurred by it in connection with investigating or defending any such loss, claim, damage,
liability, action or proceeding; provided, however, that neither the
Company nor any of its subsidiaries shall be liable to any Covered Person in any such case
to the extent that any such loss, claim, damage, liability, action or proceeding arises
out of or is based upon an untrue statement or alleged untrue statement or omission or
alleged omission made in such Registration Statement, any such preliminary prospectus,
final prospectus, summary prospectus, amendment or supplement, incorporated document or
other such disclosure document or other document or report, in reliance upon and in
conformity with written information furnished to the Company or to any of its subsidiaries
through an instrument duly executed by such Covered Person specifically stating that it is
for use in the preparation thereof. The indemnities of the Company and of its
subsidiaries contained in or included in any underwriting agreement entered into pursuant
to this Section 3.4.1 shall remain in full force and effect regardless of any
investigation made by or on behalf of such Covered Person and shall survive any transfer
of securities or any termination of this Agreement.

     3.4.2. Indemnities to the Company. Subject to Section 3.4.4, the Company and
any of its subsidiaries may require, as a condition to including any securities in any

- 16 -

 

Registration Statement filed pursuant to this Section 3, that the Company and any of
its subsidiaries shall have received an undertaking reasonably satisfactory to it from all
prospective sellers of such securities, severally and not jointly, to indemnify and hold
harmless the Company and any of its subsidiaries, each director of the Company or any of
its subsidiaries, each officer of the Company or any of its subsidiaries who shall sign
such Registration Statement and each other Person (other than such seller), if any, who
controls the Company and any of its subsidiaries within the meaning of Section 15 of the
Securities Act or Section 20 of the Exchange Act and each other prospective seller of such
securities against any losses, claims, damages or liabilities (or actions or proceedings
in respect thereof), joint or several, to which such Person may be or become subject under
the Securities Act, the Exchange Act, any other securities or other law of any
jurisdiction, the common law or otherwise, insofar as such losses, claims, damages or
liabilities (or actions or proceedings in respect thereof) arise out of or are based upon
any statement in or omission from such Registration Statement, any preliminary prospectus,
final prospectus or summary prospectus included therein, or any amendment or supplement
thereto, or any other disclosure document (including reports and other documents filed
under the Exchange Act or any document incorporated therein) or other document or report,
only to the extent that such statement or omission was made in reliance upon and in
conformity with written information furnished to the Company or any of its subsidiaries
through an instrument executed by such seller specifically stating that it is for use in
the preparation of such Registration Statement, preliminary prospectus, final prospectus,
summary prospectus, amendment or supplement, incorporated document or other document or
report. Such indemnity shall remain in full force and effect regardless of any
investigation made by or on behalf of the Company, any of its subsidiaries or any such
director, officer or controlling Person and shall survive any transfer of securities or
any termination of this Agreement.

     3.4.3. Contribution. If the indemnification provided for in Sections 3.4.1
or 3.4.2 hereof is unavailable to a party that would have been entitled to indemnification
pursuant to the foregoing provisions of this Section 3.4 (an “Indemnitee”) in
respect of any losses, claims, damages or liabilities (or actions or proceedings in
respect thereof) referred to therein, then each party that would have been an indemnifying
party thereunder shall, subject to Section 3.4.4 and in lieu of indemnifying such
Indemnitee, contribute to the amount paid or payable by such Indemnitee as a result of
such losses, claims, damages or liabilities (or actions or proceedings in respect thereof)
in such proportion as is appropriate to reflect the relative fault of such indemnifying
party on the one hand and such Indemnitee on the other in connection with the statements
or omissions which resulted in such losses, claims, damages or liabilities (or actions or
proceedings in respect thereof). The relative fault shall be determined by reference to,
among other things, whether the untrue or alleged untrue statement of a material fact or
the omission or alleged omission to state a material fact relates to information supplied
by such indemnifying party or such Indemnitee and the parties’ relative intent, knowledge,
access to information and opportunity to correct or prevent such statement or omission.
The parties agree that it would not be just or equitable if contribution pursuant to this
Section 3.4.3 were determined by pro rata allocation or by any other method of allocation
which does not take account of the equitable considerations

- 17 -

 

referred to in the preceding sentence. The amount paid or payable by a contributing
party as a result of the losses, claims, damages or liabilities (or actions or proceedings
in respect thereof) referred to above in this Section 3.4.3 shall include any legal or
other expenses reasonably incurred by such Indemnitee in connection with investigating or
defending any such action or claim. No Person guilty of fraudulent misrepresentation
(within the meaning of Section 11(f) of the Securities Act) shall be entitled to
contribution from any Person who was not guilty of such fraudulent misrepresentation.

     3.4.4. Limitation on Liability of Holders of Registrable Securities. The
liability of each Holder of Registrable Securities in respect of any indemnification or
contribution obligation of such holder arising under this Section 3.4 shall not in any
event exceed an amount equal to the net proceeds to such Holder (after deduction of all
underwriters’ discounts and commissions) from the disposition of the Registrable
Securities disposed of by such holder pursuant to such registration.

     3.4.5. Indemnification Procedures. Promptly after receipt by an Indemnitee
of written notice of the commencement of any action or proceeding with respect to which a
claim for indemnification may be made pursuant to this Section 3.4, such Indemnitee will,
if a claim in respect thereof is to be made against an indemnifying party, give written
notice to the latter of the commencement of such action or proceeding; provided
that the failure of the Indemnitee to give notice as provided herein shall not relieve the
indemnifying party of its obligations under this Section 3.4, except to the extent that
the indemnifying party is materially prejudiced by such failure to give notice. In case
any such action or proceeding is brought against an Indemnitee, the indemnifying party
will be entitled to participate in and to assume the defense thereof (at its expense),
jointly with any other indemnifying party similarly notified to the extent that it may
wish, with counsel reasonably satisfactory to such Indemnitee, and after notice from the
indemnifying party to such Indemnitee of its election so to assume the defense thereof,
the indemnifying party will not be liable to such Indemnitee for any legal or other
expenses subsequently incurred by the latter in connection with the defense thereof other
than reasonable costs of investigation and shall have no liability for any settlement made
by the Indemnitee without the consent of the indemnifying party, such consent not to be
unreasonably withheld. Notwithstanding the foregoing, if in such Indemnitee’s reasonable
judgment a conflict of interest between such Indemnitee and the indemnifying parties may
exist in respect of such action or proceeding or the indemnifying party does not assume
the defense of any such action or proceeding within a reasonable time after notice of
commencement, the Indemnitee shall have the right to assume or continue its own defense
and the indemnifying party shall be liable for any reasonable expenses therefor, but in no
event will bear the expenses for more than one counsel for all Indemnitees in each
jurisdiction who shall be approved by the Principal Participating Holders in the
registration in respect of which such indemnification is sought. No indemnifying party
will settle any action or proceeding or consent to the entry of any judgment without the
prior written consent of the Indemnitee, unless such settlement or judgment (i) includes
as an unconditional term thereof the giving by the claimant or plaintiff of a release to
such Indemnitee from all liability in respect of such action or proceeding and (ii) does
not involve the imposition of equitable remedies or the imposition of any obligations on
such Indemnitee and does

- 18 -

 

not otherwise adversely affect such Indemnitee, other than as a result of the
imposition of financial obligations for which such Indemnitee will be indemnified
hereunder.

3.5. Permitted Registration Rights Assignees. 

     3.5.1. Registration Rights. The rights of a holder of Registrable Securities
to cause the Company to register its Registrable Securities pursuant to Section 3.1 or 3.2
may be assigned (but only with all related obligations as set forth below) in a Transfer
effected in accordance with the terms of the Stockholders Agreement and this Agreement to:
(a) a Charitable Organization, (b) a Permitted Transferee or (c) any other transferee
that, together with its Affiliates, in the case of this clause (c) acquires shares of
Registrable Securities either (i) for consideration of at least $20,000,000 or (ii) having
a then fair market value (determined in good faith by the Board) of at least $20,000,000
(the transferees described in clauses (a), (b) and (c) each a “Permitted Registration
Rights Assignee”). Without prejudice to any other or similar conditions imposed
hereunder with respect to any such Transfer, no assignment permitted under the terms of
this Section 3.5.1 shall be effective unless the Permitted Registration Rights Assignee,
if not a Stockholder, has delivered to the Company a written acknowledgment and agreement
in form and substance reasonably satisfactory to the Company that such Registrable
Securities in respect of which such assignment is made shall be deemed Other Holder Shares
and shall be subject to all of the provisions of this Agreement relating to Other Holder
Shares and that such Permitted Registration Rights Assignee shall be bound by, and shall
be an Other Holder party to, this Agreement and the holder of Other Holder Shares
hereunder. A transferee to whom rights are transferred pursuant to this Section 3.5.1 may
not again transfer such rights to any Person, other than as provided in this Section
3.5.1.

4. REMEDIES.

     4.1. Generally. The parties shall have all remedies available at law, in equity or
otherwise in the event of any breach or violation of this Agreement or any default hereunder. The
parties acknowledge and agree that in the event of any breach of this Agreement, in addition to any
other remedies which may be available, each of the parties hereto shall be entitled to specific
performance of the obligations of the other parties hereto and, in addition, to such other
equitable remedies (including preliminary or temporary relief) as may be appropriate in the
circumstances.

5. PERMITTED TRANSFEREES.

     5.1. Transfers by Investors. The rights of an Investor hereunder may be assigned
(but only with all related obligations as set forth below) in connection with a Transfer of Shares
effected in accordance with the terms of the Stockholders Agreement and this Agreement to a
Permitted Transferee of such Investor. Without prejudice to any other or similar conditions
imposed hereunder with respect to any such Transfer, no assignment permitted under the terms of
this Section 5.1 shall be effective unless the Permitted Transferee to which such assignment is
being made, if not a Stockholder, has delivered to the Company a written acknowledgment and
agreement in form and substance reasonably satisfactory to the Company that the Shares in

- 19 -

 

respect of which such assignment is made shall continue to be deemed Shares and shall be
subject to all of the provisions of this Agreement relating to Shares and that such Permitted
Transferee shall be bound by, and shall be a party to, this Agreement as an Investor. A Permitted
Transferee to whom rights are transferred pursuant to this Section 5.1 may not again transfer such
rights to any other Permitted Transferee, other than as provided in this Section 5.1.

     5.2. Transfers by Founders. The rights of a Founder hereunder may be assigned (but
only with all related obligations as set forth below) in connection with a Transfer of Shares
effected in accordance with the terms of the Stockholders Agreement and this Agreement to a
Permitted Transferee of such Founder; provided that upon the death of a Founder, the rights
of the deceased Founder pursuant to Section 3.1.1 hereof may only be transferred to a natural
Person or a Permitted Transferee under Section 3.2.2 of the Stockholder Agreement. Without
prejudice to any other or similar conditions imposed hereunder with respect to any such Transfer,
no assignment permitted under the terms of this Section 5.2 shall be effective unless the Permitted
Transferee to which such assignment is being made, if not a Stockholder, has delivered to the
Company a written acknowledgement and agreement in form and substance reasonably satisfactory to
the Company that the Shares in respect of which such assignment is made shall continue to be deemed
Shares and shall be subject to all of the provisions of this Agreement relating to Shares and that
such Permitted Transferee shall be bound by, and shall be a party to, this Agreement as a Founder.
A Permitted Transferee to whom rights are transferred pursuant to this Section 5.2 may not again
transfer such rights to any other Permitted Transferee, other than as provided in this Section 5.2.

     5.3. Transfers by Managers. The rights of a Manager hereunder may be assigned (but
only with all related obligations as set forth below) in connection with a Transfer of Shares
effected in accordance with the terms of the Stockholders Agreement and this Agreement to a
Permitted Transferee of such Manager. Without prejudice to any other or similar conditions imposed
hereunder with respect to any such Transfer, no assignment permitted under the terms of this
Section 5.3 shall be effective unless the Permitted Transferee to which such assignment is being
made, if not a Stockholder, has delivered to the Company a written acknowledgment and agreement in
form and substance reasonably satisfactory to the Company that the Management Shares in respect of
which such assignment is made shall continue to be deemed Management Shares and shall be subject to
all of the provisions of this Agreement relating to Management Shares and that such Permitted
Transferee shall be bound by, and shall be a party to, this Agreement as a Manager. A Permitted
Transferee to whom rights are transferred pursuant to this Section 5.3 may not again transfer such
rights to any other Permitted Transferee, other than as provided in this Section 5.3.

6. AMENDMENT, TERMINATION, ETC.

     6.1. Oral Modifications. This Agreement may not be orally amended, modified, extended
or terminated, nor shall any oral waiver of any of its terms be effective.

     6.2. Written Modifications. This Agreement may be amended, modified, extended or
terminated, and the provisions hereof may be waived, only by an agreement in writing signed by the
Company and the Majority Stockholders; provided, however, (a) the consent of the Majority
Founders shall be required for any amendment, modification, extension, termination or waiver

- 20 -

 

(an “Amendment”) that discriminates against rights of the Founders specifically or
against the holders of Founder Shares as such under this Agreement, (b) the consent of the Majority
Managers shall be required for any Amendment that discriminates against the rights of the Managers
specifically or against the holders of Management Shares as such under this Agreement, (c) the
consent of the Majority Quadrangle Investors shall be required for any Amendment that discriminates
against the rights of the Quadrangle Investors specifically or against the holders of Quadrangle
Investor Shares as such under this Agreement and (d) the consent of the Majority Other Investors
shall be required for any Amendment that discriminates against the rights of the Other Investors
specifically or against the holders of Other Investor Shares as such under this Agreement. In
addition, any Amendment that amends provisions relating to restrictions on Transfer of Shares that
is adverse in any material respect to any Investor or Founder or that amends provisions affecting
rights to demand or participate in registered offerings of shares or in other offerings of shares
by the Company in a manner that is adverse in any material respect to any Investor or Founder will
require the approval of each such Investor or Founder; provided that, subject to Section
3.3.6 hereof, the addition of any new Investor hereunder shall not be deemed to be an adverse
Amendment.

Each such Amendment shall be binding upon each party hereto and each holder of Shares or Other
Holder Shares subject hereto. In addition, each party hereto and each holder of Shares or Other
Holder Shares subject hereto may waive any right hereunder by an instrument in writing signed by
such party or holder. To the extent the Amendment of any Section of this Agreement would require a
specific consent pursuant this Section 6.2, any Amendment to the definitions used in such Section
shall also require the specified consent.

     6.3. Effect of Termination. No termination under this Agreement shall relieve any
Person of liability for breach prior to termination. In the event this Agreement is terminated,
each Investor shall retain the indemnification rights pursuant to Section 3.4 hereof with respect
to any matter that (i) may be an indemnified liability thereunder and (ii) occurred prior to such
termination.

7. DEFINITIONS.

     For purposes of this Agreement:

     7.1. Certain Matters of Construction. In addition to the definitions referred to or
set forth below in this Section 7.1:

     (i) The words “hereof,’ “herein,” “hereunder” and words of similar import shall refer to this
Agreement as a whole and not to any particular Section or provision of this Agreement, and
reference to a particular Section of this Agreement shall include all subsections thereof;

(ii) The word “including” shall mean including, without limitation;

     (iii) Definitions shall be equally applicable to both nouns and verbs and the singular and
plural forms of the terms defined; and

     (iv) The masculine, feminine and neuter genders shall each include the other.

- 21 -

 

     7.2. Definitions. The following terms shall have the following meanings:

     “144 Coordination” shall have the meaning set forth in Section 2.1.1.

     “Affiliate” means, with respect to any specified Person, (a) any other Person which
directly or indirectly through one or more intermediaries controls, or is controlled by, or is
under common control with, such specified Person (for the purposes of this definition, “control”
(including, with correlative meanings, the terms “controlling,” “controlled by” and “under common
control with”), as used with respect to any Person, means the possession, directly or indirectly,
of the power to direct or cause the direction of the management or policies of such Person, whether
through the ownership of voting securities, by agreement or otherwise), and (b) if the specified
person is a natural Person, any Family Member of such natural Person.

     “Affiliated Fund” means with respect to any Investors, each corporation, trust,
limited liability company, general or limited partnership or other entity under common control with
that Investor (including any such entity with the same general partner or principal investment
advisor as that Investor or with a general partner or principal investment advisor that is an
Affiliate of the general partner or principal investment advisor of that Investor).

     “Agreement” shall have the meaning set forth in the Preamble.

     “Amendment” shall have the meaning set forth in Section 6.2.

     “Board” shall mean the board of directors of the Company.

     “Business Day” shall mean any day that is not a Saturday, a Sunday or other day on
which banks are required or authorized by law to be closed in the City of New York.

     “Charitable Organization” shall mean a charitable organization as described by Section
501(c)(3) of the Internal Revenue Code of 1986, as in effect from time to time.

     “Class A Stock” shall mean the Class A Common Stock, par value $.001 per share, of the
Company.

     “Class L Stock” shall mean the Class L Common Stock, par value $.001 per share, of the
Company.

     “Closing” shall have the meaning set forth in Section 1.1.

     “Commission” shall mean the Securities and Exchange Commission.

     “Common Stock” shall mean the common stock of the Company, including the Class A Stock
and the Class L Stock.

     “Company” shall have the meaning set forth in the Preamble.

- 22 -

 

     “Convertible Securities” shall mean any evidence of indebtedness, shares of stock
(other than Stock) or other securities (other than Options and Warrants) which are directly or
indirectly convertible into or exchangeable or exercisable for shares of Stock.

     “Covered Person” shall have the meaning set forth in Section 3.4.1.

     “Demand Party” shall have the meaning set forth in Section 3.1.6.

     “Distribution” shall have the meaning set forth in Section 2.3.

     “Exchange Act” shall mean the Securities Exchange Act of 1934, as in effect from time
to time.

     “Family Member” shall mean, with respect to any natural Person, (i) any lineal
descendant or ancestor or sibling (by birth or adoption) of such natural Person, (ii) any spouse or
former spouse of any of the foregoing, (iii) any legal representative or estate of any of the
foregoing, (iv) any trust maintained for the benefit of any of the foregoing and (v) any
corporation, private charitable foundation or other organization controlled by any of the
foregoing.

     “Founders” shall have the meaning set forth in the Preamble.

     “Holders” shall mean the holders of Registrable Securities under this Agreement.

     “Indemnitee” shall have the meaning set forth in Section 3.4.3.

     “Initial Investor Shares” means the Investor Shares issued to the Investors on or
before the Closing Date, as indicated on Schedule I hereto; provided, however that
any Investor Shares Transferred to a Person who is not a Permitted Transferee and who is thereafter
designated as an “Investor” or “Other Investor” shall not count toward the number of “Initial
Investor Shares” still owned by the Investors for purposes of calculating the 25% continuing
ownership threshold of the Investors hereunder, but shall continue to be deemed “Initial Investor
Shares” for purposes of determining the number of Shares issued to the Investors on or before the
Closing Date

     “Initial Post-IPO Demand Rights” shall have the meaning set forth in Section 3.1.1.

     “Initial Public Offering” shall mean the initial Public Offering registered on Form
S-1 (or any successor form under the Securities Act).

     “Initiating Block Transferor” shall have the meaning set forth in Section 2.1.2.

     “Initiating Stockholders” shall have the meaning set forth in Section 3.1.1.

     “Investor Shares” means all shares of Common Stock originally issued to, or issued
with respect to shares originally issued to, or held by, a THL Investor, a Quadrangle Investor or
an Other Investor, whenever issued.

     “Investors” shall have the meaning set forth in the Preamble.

- 23 -

 

     “Majority Founders” means, as of any date, the holders of a majority of the Founder
Shares outstanding on such date.

     “Majority Initial Investors” means, as of any date, the holders of a majority of the
Investor Shares outstanding on such date that are then held by the THL Investors and the Quadrangle
Investors.

     “Majority Investors” means, as of any date, the holders of a majority of the Investor
Shares outstanding on such date.

     “Majority Managers” means, as of any date, the holders of a majority of the Management
Shares outstanding on such date.

     “Majority Stockholders” means, as of any date, the holders of a majority of the Shares
outstanding on such date.

     “Management Shares” shall mean all shares of Common Stock originally issued to, or
issued with respect to shares originally issued to, or held by a Manager. Any Management Shares
that are Transferred by the holder thereof to such holder’s Permitted Transferees shall remain
Management Shares in the hands of such Permitted Transferee.

     “Managers” shall have the meaning set forth in the Preamble.

     “NASDAQ” shall have the meaning set forth in Section 3.3.2(g).

     “Newco” shall have the meaning set forth in the Recitals.

     “Options” shall mean any options to subscribe for, purchase or otherwise directly
acquire Stock, other than any such option held by the Company or any right to purchase shares
pursuant to this Agreement.

     “Other Holder Shares” shall mean (a) all shares of Stock held by an Other Holder that
were Transferred to such Other Holder in a transaction subject to Section 3.5.1 or that were
acquired by such Other Holder upon the exercise, conversion or exchange of any Options, Warrants or
Convertible Securities that were Transferred to such Other Holder in a transaction subject to
Section 3.5.1 and (b) all Options, Warrants and Convertible Securities that were Transferred to
such Other Holder in a transaction subject to Section 3.5.1, treating such Options, Warrants and
Convertible Securities as a number of Other Holder Shares equal to the maximum number of shares of
Common Stock for which or into which such Options, Warrants or Convertible Securities may at the
time be exercised, converted or exchanged (or which will become exercisable, convertible or
exchangeable on or prior to, or by reason of, the transaction or circumstance in connection with
which the number of Other Holder Shares is to be determined).

     “Other Holders” shall have the meaning set forth in the Preamble.

     “Other Investors” shall have the meaning set forth in the Preamble.

- 24 -

 

     “Other Investor Shares” means Investor Shares issued to, or held by, an Other
Investor.

     “Outstanding Shares” means all outstanding shares of Common Stock.

     “Parity Shares” shall have the meaning set forth in Section 3.3.1.

     “Permitted Registration Rights Assignee” shall have the meaning set forth in Section
3.5.1.

     “Permitted Transferee” shall have the meaning set forth in the Stockholders Agreement.

     “Person” shall mean any individual, partnership, corporation, company, association,
trust, joint venture, limited liability company, unincorporated organization, entity or division,
or any government, governmental department or agency or political subdivision thereof.

     “Potential Block Participant” shall have the meaning set forth in Section 2.1.2.

     “Principal Lock-Up Agreement” shall have the meaning set forth in Section 6 of the
Stockholders Agreement.

     “Principal Participating Holders” shall mean, with respect to any Public Offering, (i)
the Holder including the greatest number of Registrable Securities in such Public Offering or (ii)
if there is more than one such Holder including the greatest number of Registrable Securities in
such Public Offering (i.e., if more than one Holder is including the same amount and no other
Holders are including a greater amount), a majority of such Holders.

     “Pro Rata Portion” shall mean with respect to each holder of Registrable Securities or
Parity Shares requesting that such shares be registered in such Registration Statement, a number of
such shares equal to the aggregate number of shares of Common Stock to be registered in such
registration (excluding any shares to be registered for the account of the Company) multiplied by a
fraction, the numerator of which is the aggregate number of Registrable Securities and Parity
Shares held by such holder, and the denominator of which is the aggregate number of Registrable
Securities and Parity Shares held by all holders requesting that their Registrable Securities or
Parity Shares be registered in such registration.

     “Public Offering” shall mean a public offering and sale of Common Stock for cash
pursuant to an effective Registration Statement under the Securities Act.

     “Quadrangle Investor” has the meaning set forth in the Preamble.

     “Recapitalization Agreement” shall have the meaning set forth in the Recitals.

     “Registrable Securities” shall mean (a) all shares of Class A Stock that are not then
subject to vesting (including shares that were at one time subject to vesting to the extent they
have vested), (b) all shares of Class A Stock issuable upon exercise, conversion or exchange of any
vested Option, Warrant or Convertible Security and (c) all shares of Class A Stock directly or
indirectly issued or issuable with respect to the securities referred to in clauses (a) or (b)
above by way of stock dividend or stock split or in connection with a combination of shares,

- 25 -

 

recapitalization, merger, consolidation or other reorganization, in each case constituting
Shares. As to any particular Registrable Securities, such shares shall cease to be Registrable
Securities when (i) such securities shall have ceased to be subject to the Stockholders Agreement,
(ii) a Registration Statement with respect to the sale of such securities shall have become
effective under the Securities Act and such securities shall have been disposed of in accordance
with such Registration Statement, (iii) such securities shall have been Transferred pursuant to
Rule 144 or Rule 145, (iv) such securities shall have been otherwise transferred to a Person that
is not an Affiliate of the transferor, new certificates for them not bearing a legend restricting
further transfer shall have been delivered by the Company as part of such transfer, subsequent
disposition of them shall not require registration of them under the Securities Act and such
securities may be distributed without volume limitation or other restrictions on transfer under
Rule 144 or Rule 145 (including without application of paragraphs (c), (e) (f) and (h) of Rule
144), (v) such securities shall have ceased to be outstanding or (vi) such securities are
Transferable pursuant to Rule 144 or Rule 145, and the holder of such securities, together with all
of its Affiliates, holds no more than one percent (1%) of the Shares.

     “Registration Expenses” means any and all expenses incident to performance of or
compliance with Section 3 of this Agreement (other than underwriting discounts and commissions paid
to underwriters and transfer taxes, if any, in each case with respect to shares sold by
Stockholders), including (a) all Commission and securities exchange or NASD registration and filing
fees, (b) all fees and expenses of complying with securities or blue sky laws (including reasonable
fees and disbursements of counsel for the underwriters in connection with blue sky qualifications
of the Registrable Securities), (c) all printing, messenger and delivery expenses, (d) all fees and
expenses incurred in connection with the listing of the Registrable Securities on any securities
exchange or NASDAQ pursuant to Section 3.3.2(g) and all rating agency fees, (e) the fees and
disbursements of counsel for the Company and of its independent public accountants, including the
expenses of any special audits and/or “comfort” letters required by or incident to such performance
and compliance, (f) the reasonable fees and disbursements of counsel for the Holders selected
pursuant to the terms of Section 3 and counsel for certain Holders selected pursuant to the second
proviso of Section 3.3.3, if applicable, (g) any other fees and disbursements customarily paid by
the issuers of securities, and (h) expenses incurred in connection with any road show (including
the reasonable out-of-pocket expenses of the Holders).

     “Registration Statement” means a registration statement filed pursuant to the
Securities Act, including the registration statement filed pursuant to the Initial Public Offering,
or any Public Offering, and any supplements or amendments thereto.

     “Related Stockholder” shall have the meaning set forth in Section 2.1.1(c).

     “Rule 144” shall mean Rule 144 under the Securities Act (or any successor Rule).

     “Rule 145” shall mean Rule 145 under the Securities Act (or any successor Rule).

     “Rule 145 Transaction” shall mean a registration on Form S-4 (or any successor form)
pursuant to Rule 145.

- 26 -

 

     “Sale” shall mean a Transfer for value and the terms “Sell” and “Sold” shall have
correlative meanings.

     “Securities Act” shall mean the Securities Act of 1933, as in effect from time to
time.

     “Shares” means shares all Investor Shares, Other Investor Shares, Founder Shares, and
Management Shares.

     “Specified Holder” shall have the meaning set forth in Section 2.1.1(c).

     “Stockholder Group” shall mean any one of (a) the THL Investors, collectively, (b) the
Quadrangle Investors, collectively, (c) the Founders, collectively, (d) the Other Investors,
collectively, or (e) Managers, collectively.

     “Stockholders” means any holder of Shares.

     “Stockholders Agreement” shall have the meaning set forth in the Recitals.

     “THL Investors” shall have the meaning set forth in the Preamble.

     “Transfer” means any sale, pledge, assignment, encumbrance or other transfer or
disposition of any Shares to any other Person, whether directly, indirectly, voluntarily,
involuntarily, by operation of law, pursuant to judicial process or otherwise.

     “Warrants” shall mean any warrants to subscribe for, purchase or otherwise directly
acquire Common Stock.

     “WKSI” shall have the meaning set forth in Section 3.2.4.

8. MISCELLANEOUS.

     8.1. Authority; Effect. Each party hereto represents and warrants to and agrees with
each other party that the execution and delivery of this Agreement and the consummation of the
transactions contemplated hereby have been duly authorized on behalf of such party and do not
violate any agreement or other instrument applicable to such party or by which its assets are
bound. This Agreement does not, and shall not be construed to, give rise to the creation of a
partnership among any of the parties hereto, or to constitute any of such parties members of a
joint venture or other association. The Company and its subsidiaries shall be jointly and
severally liable for all obligations of each such party pursuant to this Agreement.

     8.2. Notices. All notices, requests, demands, claims and other communications
required or permitted to be delivered, given or otherwise provided under this Agreement must be in
writing and must be delivered, given or otherwise provided:

          (a) by hand (in which case, it will be effective upon delivery);

          (b) by facsimile (in which case, it will be effective upon receipt of confirmation of
good transmission);

- 27 -

 

          (c) by overnight delivery by a nationally recognized courier service (in which case, it
will be effective on the second Business Day after being deposited with such courier
service); or

          (d) by U.S. Postal Service (in which case it will be effective four Business Days after
being deposited with the U.S. Postal Service);

in each case, to the address (or facsimile number) listed below; provided that
each of the parties hereto shall be entitled to specify a different address by giving notice
as aforesaid to each of the other parties hereto.

If to the Company to:

West Corporation

11808 Miracle Hills Drive

Omaha, Nebraska 68154

Facsimile: (402) 963-1211

Attention: General Counsel

     with copies to:

Thomas H. Lee Partners, LLC

100 Federal Street

Boston, MA 02110

Attention: Anthony DiNovi & Soren Oberg

          and to:

Quadrangle Group LLC

375 Park Avenue

New York, NY 10152

Attention: Joshua Steiner & David Crosby

          with a copy to:

Ropes & Gray LLP

One International Place

Boston, Massachusetts 02110

Attention: David Chapin & Patrick Diaz

If to an Investor, to it at the address set forth in the records of the Company for it, which
shall initially be:

For the THL Investors:

Thomas H. Lee Partners, LLC

- 28 -

 

100 Federal Street

Boston, MA 02110

Attention: Anthony DiNovi & Soren Oberg

with a copy to:

Ropes & Gray LLP

One International Place

Boston, Massachusetts 02110

Attention: David Chapin & Patrick Diaz

and to:

and for the Quadrangle Investors:

Quadrangle Group LLC

375 Park Avenue

New York, NY 10152

Attention: Joshua Steiner & David Crosby

                with a copy to:

Ropes & Gray LLP

One International Place

Boston, Massachusetts 02110

Attention: David Chapin & Patrick Diaz

If to a Manager, or a permitted Transferee of a Manager, to it at the address set forth in the
records of the Company for him or her with a copy to:

Winston & Strawn LLP

35 W. Wacker Drive

Chicago, Illinois 60601-9703

Attention: Mark S. Weisberg

If to a Founder, to him or her at the address set forth in the stock record book of the Company
with a copy to:

Sullivan & Cromwell LLP

125 Broad Street

New York, NY 10004

Attention: James C. Morphy & Audra D. Cohen

Notice to the holder of record of any shares of Common Stock shall be deemed to be notice to the
holder of such shares for all purposes hereof.

- 29 -

 

     8.3. Merger; Binding Effect, Etc. This Agreement, together with the Stockholders
Agreement, and the Subscription Agreement(s) dated on or about the date hereof among the Company
and the subscribers named therein constitute the entire agreement of the parties with respect to
their subject matter, supersede all prior or contemporaneous oral or written agreements or
discussions with respect to such subject matter, and shall be binding upon and inure to the benefit
of the parties hereto and their respective heirs, representatives, successors and assigns. Except
as otherwise expressly provided herein, no party hereto may assign any of his, her or its
respective rights or delegate any of his, her or its respective obligations under this Agreement
without the prior written consent of the Company and the Majority Investors, and any attempted
assignment or delegation in violation of the foregoing shall be null and void.

     8.4. Descriptive Headings. The descriptive headings of this Agreement are for
convenience of reference only, are not to be considered a part hereof and shall not be construed to
define or limit any of the terms or provisions hereof.

     8.5. Counterparts. This Agreement may be executed in multiple counterparts, each of
which shall be deemed an original, but all of which taken together shall constitute one instrument.

     8.6. Severability. If any provision hereof would, under applicable law, be invalid or
unenforceable in any respect, such provision shall be construed by modifying or limiting it so as
to be valid and enforceable to the maximum extent compatible with, and possible under, applicable
law. The provisions hereof are severable, and in the event any provision hereof should be held
invalid or unenforceable in any respect, it shall not invalidate, render unenforceable or otherwise
affect any other provision hereof.

     8.7. No Recourse. Notwithstanding anything that may be expressed or implied in this
Agreement, the Company and each Stockholder covenant, agree and acknowledge that no recourse under
this Agreement or any documents or instruments delivered in connection with this Agreement shall be
had against any current or future director, officer, employee, general or limited partner or member
of any Stockholder or of any Affiliate or assignee thereof, as such, whether by the enforcement of
any assessment or by any legal or equitable proceeding, or by virtue of any statute, regulation or
other applicable law, it being expressly agreed and acknowledged that no personal liability
whatsoever shall attach to, be imposed on or otherwise be incurred by any current or future
officer, agent or employee of any Stockholder or any current or future member of any Stockholder or
any current or future director, officer, employee, partner or member of any Stockholder or of any
Affiliate or assignee thereof, as such, for any obligation of any Stockholder under this Agreement
or any documents or instruments delivered in connection with this Agreement for any claim based on,
in respect of or by reason of such obligations or their creation.

     8.8. Aggregation of Shares. All Shares held by an Investor or Other Investor and its
Affiliates and Affiliated Funds shall be aggregated together for purposes of determining the
availability of any rights under this Agreement. Within any Stockholder Group, the Stockholders
may allocate the ability to exercise any rights under this Agreement in any manner that such
Stockholder Group (by holders of a majority of the Shares held by such Stockholder Group)
determines. All Shares held by a Manager and any Permitted Transferee to which such

- 30 -

 

Manager has Transferred Shares shall be aggregated together for purposes of determining the
availability of any rights under this Agreement; and such Manager and such Permitted Transferees
may allocate the ability to exercise any rights under this Agreement in any manner that such group
(by holders of a majority of the Shares held by such Manager and his or her Permitted Transferees)
sees fit. All Shares held by a Founder and any Permitted Transferee to which such Founder has
Transferred Shares shall be aggregated together for purposes of determining the availability of any
rights under this Agreement; and such Founder and such Permitted Transferees may allocate the
ability to exercise any rights under this Agreement in any manner that such group (by holders of a
majority of the Shares held by such Founder and his or her Permitted Transferees) sees fit.

9. GOVERNING LAW.

     9.1. Governing Law. This Agreement and all claims arising out of or based upon this
Agreement or relating to the subject matter hereof shall be governed by and construed in accordance
with the domestic substantive laws of the State of Delaware without giving effect to any choice or
conflict of laws provision or rule that would cause the application of the domestic substantive
laws of any other jurisdiction.

     9.2. Consent to Jurisdiction. Each party to this Agreement, by its execution hereof,
(a) hereby irrevocably submits to the exclusive jurisdiction of the state and federal courts
sitting in the State of Delaware for the purpose of any action, claim, cause of action or suit (in
contract, tort or otherwise), inquiry, proceeding or investigation arising out of or based upon
this Agreement or relating to the subject matter hereof, (b) hereby waives to the extent not
prohibited by applicable law, and agrees not to assert, and agrees not to allow any of its
subsidiaries to assert, by way of motion, as a defense or otherwise, in any such action, any claim
that it is not subject personally to the jurisdiction of the above-named courts, that its property
is exempt or immune from attachment or execution, that any such proceeding brought in one of the
above-named courts is improper, or that this Agreement or the subject matter hereof may not be
enforced in or by such court and (c) hereby agrees not to commence or maintain any action, claim,
cause of action or suit (in contract, tort or otherwise), inquiry, proceeding or investigation
arising out of or based upon this Agreement or relating to the subject matter hereof other than
before one of the above-named courts nor to make any motion or take any other action seeking or
intending to cause the transfer or removal of any such action, claim, cause of action or suit (in
contract, tort or otherwise), inquiry, proceeding or investigation to any court other than one of
the above-named courts whether on the grounds of inconvenient forum or otherwise. Notwithstanding
the foregoing, (x) to the extent that any party hereto is or becomes a party in any litigation in
connection with which it may assert indemnification rights set forth in this agreement, the court
in which such litigation is being heard shall be deemed to be included in clause (a) above; and (y)
any party to this Agreement may commence and maintain an action to enforce a judgment of any of the
above-named courts in any court of competent jurisdiction. Each party hereto hereby consents to
service of process in any such proceeding in any manner permitted by Delaware law, and agrees that
service of process by registered or certified mail, return receipt requested, at its address
specified pursuant to Section 8.2 hereof is reasonably calculated to give actual notice.

- 31 -

 

     9.3. WAIVER OF JURY TRIAL. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW WHICH
CANNOT BE WAIVED, EACH PARTY HERETO HEREBY WAIVES AND COVENANTS THAT IT WILL NOT ASSERT (WHETHER AS
PLAINTIFF, DEFENDANT OR OTHERWISE) ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN RESPECT OF ANY ISSUE
OR ACTION, CLAIM, CAUSE OF ACTION OR SUIT (IN CONTRACT, TORT OR OTHERWISE), INQUIRY, PROCEEDING OR
INVESTIGATION ARISING OUT OF OR BASED UPON THIS AGREEMENT OR THE SUBJECT MATTER HEREOF OR IN ANY
WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO THE TRANSACTIONS CONTEMPLATED HEREBY, IN EACH CASE
WHETHER NOW EXISTING OR HEREAFTER ARISING. EACH PARTY HERETO ACKNOWLEDGES THAT IT HAS BEEN
INFORMED BY THE OTHER PARTIES HERETO THAT THIS SECTION 9.3 CONSTITUTES A MATERIAL INDUCEMENT UPON
WHICH THEY ARE RELYING AND WILL RELY IN ENTERING INTO THIS AGREEMENT. ANY PARTY HERETO MAY FILE AN
ORIGINAL COUNTERPART OR A COPY OF THIS SECTION 9.3 WITH ANY COURT AS WRITTEN EVIDENCE OF THE
CONSENT OF EACH SUCH PARTY TO THE WAIVER OF ITS RIGHT TO TRIAL BY JURY.

     9.4. Exercise of Rights and Remedies. No delay of or omission in the exercise of any
right, power or remedy accruing to any party as a result of any breach or default by any other
party under this Agreement shall impair any such right, power or remedy, nor shall it be construed
as a waiver of or acquiescence in any such breach or default, or of any similar breach or default
occurring later; nor shall any such delay, omission nor waiver of any single breach or default be
deemed a waiver of any other breach or default occurring before or after that waiver.

[Signature pages follow]

- 32 -

 

     IN WITNESS WHEREOF, each of the undersigned has duly executed this Agreement (or caused this
Agreement to be executed on its behalf by its officer or representative thereunto duly authorized)
under seal as of the date first above written.

	 	 	 	 	 
	 

	 	 	 	 
	THE COMPANY:

	 	WEST CORPORATION	 	 
	 
	 	 	 	 
	 

	 	/s/ Thomas B. Barker	 	 
	 

	 	 	 	 
	 

	 	Name: Thomas B. Barker	 	 
	 

	 	Title: Chief Executive Officer	 	 

 

 

	 	 	 	 	 
	 

	 	 	 	 
	THL INVESTORS:

	 	THOMAS H. LEE EQUITY FUND VI, L.P.	 	 
	 
	 	 	 	 
	 

	 	By: THL Equity Advisors VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	THOMAS H. LEE PARALLEL FUND VI, L.P.	 	 
	 

	 	By: THL Equity Advisors, VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	THOMAS H. LEE PARALLEL (DT) FUND VI, L.P.	 	 
	 

	 	By: THL Equity Advisors VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	THL COINVESTMENT PARTNERS, L.P.	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its general partner	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 

 

 

	 	 	 	 	 
	 

	 	 	 	 
	 

	 	THL EQUITY FUND VI INVESTORS (WEST), L.P.	 	 
	 

	 	By: THL Equity Advisors VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	PUTNAM INVESTMENTS HOLDINGS, LLC	 	 
	 

	 	By: Putnam Investments, LLC, its managing member	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg*	 	 
	 

	 	Title:	 	 
	 
	 	 	 	 
	 

	 	PUTNAM INVESTMENTS EMPLOYEES’ SECURITIES COMPANY III LLC	 	 
	 

	 	By: Putnam Investment Holdings, LLC, its managing partner	 	 
	 

	 	By: Putnam Investments, LLC, its managing member	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg*	 	 
	 

	 	Title:	 	 

 

			
	*	 	By power of attorney

 

 

	 	 	 	 	 
	 

	 	 	 	 
	 

	 	THL FUND VI BRIDGE CORP.	 	 
	 
	 	 	 	 
	 

	 	/s/ Charles P. Holden	 	 
	 

	 	 	 	 
	 

	 	Name: Charles P. Holden	 	 
	 

	 	Title: Director and Chief Financial Officer	 	 
	 
	 	 	 	 
	 

	 	THL PARALLEL FUND VI BRIDGE CORP.	 	 
	 
	 	 	 	 
	 

	 	/s/ Charles P. Holden	 	 
	 

	 	 	 	 
	 

	 	Name: Charles P. Holden	 	 
	 

	 	Title: Director and Chief Financial Officer
	 	 
	 
	 	 	 	 
	 

	 	THL DT FUND VI BRIDGE CORP.	 	 
	 
	 	 	 	 
	 

	 	/s/ Charles P. Holden	 	 
	 

	 	 	 	 
	 

	 	Name: Charles P. Holden	 	 
	 

	 	Title: Director and Chief Financial Officer	 	 

 

 

	 	 	 	 	 
	 

	 	 	 	 
	QUADRANGLE INVESTORS:

	 	QUADRANGLE CAPITAL PARTNERS II LP	 	 
	 

	 	By: Quadrangle GP Investors II LP, its general partner	 	 
	 

	 	By: QCP GP Investors II LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Gordon Holmes	 	 
	 

	 	 	 	 
	 

	 	Name: Gordon Holmes	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	QUADRANGLE CAPITAL PARTNERS II-A LP	 	 
	 

	 	By: Quadrangle GP Investors II LP, its general partner	 	 
	 

	 	By: QCP GP Investors II LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Gordon Holmes	 	 
	 

	 	 	 	 
	 

	 	Name: Gordon Holmes

Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	QUADRANGLE SELECT PARTNERS II LP	 	 
	 

	 	By: Quadrangle GP Investors II LP, its general partner	 	 
	 

	 	By: QCP GP Investors II LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Gordon Holmes	 	 
	 

	 	 	 	 
	 

	 	Name: Gordon Holmes	 	 
	 

	 	Title: Managing Director	 	 

 

 

	 	 	 	 	 
	THE FOUNDERS:

	 	/s/ Gary L. West	 	 
	 

	 	 	 	 
	 

	 	Name: Gary L. West, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Mary E. West	 	 
	 

	 	 	 	 
	 

	 	Name: Mary E. West, individually	 	 

 

 

	 	 	 	 	 
	THE MANAGERS:

	 	/s/ Thomas B. Barker	 	 
	 

	 	 	 	 
	 

	 	Name: Thomas B. Barker, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Nancee R. Berger	 	 
	 

	 	 	 	 
	 

	 	Name: Nancee R. Berger, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ J. Scott Etzler	 	 
	 

	 	 	 	 
	 

	 	Name: J. Scott Etzler, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Jon R. Hanson	 	 
	 

	 	 	 	 
	 

	 	Name: Jon R. Hanson, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Robert E. Johnson	 	 
	 

	 	 	 	 
	 

	 	Name: Robert E. Johnson, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Mark V. Lavin	 	 
	 

	 	 	 	 
	 

	 	Name: Mark V. Lavin, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Michael E. Mazour	 	 
	 

	 	 	 	 
	 

	 	Name: Michael E. Mazour, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Paul M. Mendlik	 	 
	 

	 	 	 	 
	 

	 	Name: Paul M. Mendlik, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Pam Mortenson	 	 
	 

	 	 	 	 
	 

	 	Name: Pam Mortenson, individually	 	 

 

 

	 	 	 	 	 
	 

	 	/s/ David C. Mussman	 	 
	 

	 	 	 	 
	 

	 	Name: David C. Mussman, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ James Richards	 	 
	 

	 	 	 	 
	 

	 	Name: James Richards, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Steven M. Stangl	 	 
	 

	 	 	 	 
	 

	 	Name: Steven M. Stangl, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Michael M. Sturgeon	 	 
	 

	 	 	 	 
	 

	 	Name: Michael M. Sturgeon, individuallyexv10w1

 

EXHIBIT 10.1

 

CREDIT AGREEMENT

Dated as of October 24, 2006

among

WEST CORPORATION,

as Borrower,

THE LENDERS PARTY HERETO,

LEHMAN COMMERCIAL PAPER INC.,

as Administrative Agent and Swing Line Lender,

DEUTSCHE BANK SECURITIES INC. and

BANK OF AMERICA, N.A.,

as Syndication Agents,

and

WACHOVIA BANK, NATIONAL ASSOCIATION and

GENERAL ELECTRIC CAPITAL CORPORATION,

as Co-Documentation Agents

LEHMAN BROTHERS INC. and

DEUTSCHE BANK SECURITIES INC.,

as Joint Lead Arrangers

and

LEHMAN BROTHERS INC.,

DEUTSCHE BANK SECURITIES INC. and

BANC OF AMERICA SECURITIES LLC,

as Joint Bookrunners

 

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page	 
	ARTICLE I DEFINITIONS AND ACCOUNTING TERMS
	 	 	1	 
	SECTION 1.01. Defined Terms
	 	 	1	 
	SECTION 1.02. Other Interpretive Provisions
	 	 	47	 
	SECTION 1.03. Accounting Terms
	 	 	47	 
	SECTION 1.04. Rounding
	 	 	48	 
	SECTION 1.05. References to Agreements, Laws, Etc
	 	 	48	 
	SECTION 1.06. Times of Day
	 	 	48	 
	SECTION 1.07. Timing of Payment of Performance
	 	 	48	 
	SECTION 1.08. Currency Equivalents Generally
	 	 	48	 
	SECTION 1.09. Change of Currency
	 	 	49	 
	ARTICLE II THE COMMITMENTS AND CREDIT EXTENSIONS
	 	 	49	 
	SECTION 2.01. The Loans
	 	 	49	 
	SECTION 2.02. Borrowings, Conversions and Continuations of Loans
	 	 	49	 
	SECTION 2.03. Letters of Credit
	 	 	51	 
	SECTION 2.04. Swing Line Loans
	 	 	59	 
	SECTION 2.05. Prepayments
	 	 	61	 
	SECTION 2.06. Termination or Reduction of Commitments
	 	 	65	 
	SECTION 2.07. Repayment of Loans
	 	 	65	 
	SECTION 2.08. Interest
	 	 	66	 
	SECTION 2.09. Fees
	 	 	66	 
	SECTION 2.10. Computation of Interest and Fees
	 	 	67	 
	SECTION 2.11. Evidence of Indebtedness
	 	 	67	 
	SECTION 2.12. Payments Generally
	 	 	68	 
	SECTION 2.13. Sharing of Payments
	 	 	70	 
	SECTION 2.14. Incremental Credit Extensions
	 	 	70	 
	ARTICLE III TAXES, INCREASED COSTS PROTECTION AND ILLEGALITY
	 	 	72	 
	SECTION 3.01. Taxes
	 	 	72	 
	SECTION 3.02. Illegality
	 	 	75	 
	SECTION 3.03. Inability to Determine Rates
	 	 	75	 
	SECTION 3.04. Increased Cost and Reduced Return; Capital Adequacy; Reserves on
Eurocurrency Rate Loans
	 	 	75	 
	SECTION 3.05. Funding Losses
	 	 	77	 

i 

 

TABLE OF CONTENTS

(continued)

	 	 	 	 	 
	 	 	Page	 
	SECTION 3.06. Matters Applicable to All Requests for Compensation
	 	 	77	 
	SECTION 3.07. Replacement of Lenders under Certain Circumstances
	 	 	78	 
	SECTION 3.08. Survival
	 	 	79	 
	ARTICLE IV CONDITIONS PRECEDENT TO CREDIT EXTENSIONS
	 	 	80	 
	SECTION 4.01. Conditions of Initial Credit Extension
	 	 	80	 
	SECTION 4.02. Conditions to All Credit Extensions
	 	 	82	 
	ARTICLE V REPRESENTATIONS AND WARRANTIES
	 	 	83	 
	SECTION 5.01. Existence, Qualification and Power; Compliance with Laws
	 	 	83	 
	SECTION 5.02. Authorization; No Contravention
	 	 	83	 
	SECTION 5.03. Governmental Authorization; Other Consents
	 	 	83	 
	SECTION 5.04. Binding Effect
	 	 	84	 
	SECTION 5.05. Financial Statements; No Material Adverse Effect
	 	 	84	 
	SECTION 5.06. Litigation
	 	 	85	 
	SECTION 5.07. No Default
	 	 	85	 
	SECTION 5.08. Ownership of Property; Liens
	 	 	85	 
	SECTION 5.09. Environmental Compliance
	 	 	85	 
	SECTION 5.10. Taxes
	 	 	86	 
	SECTION 5.11. ERISA Compliance
	 	 	87	 
	SECTION 5.12. Subsidiaries; Equity Interests; Borrower Information
	 	 	87	 
	SECTION 5.13. Margin Regulations; Investment Company Act
	 	 	87	 
	SECTION 5.14. Disclosure
	 	 	87	 
	SECTION 5.15. Intellectual Property; Licenses, Etc
	 	 	88	 
	SECTION 5.16. Solvency
	 	 	88	 
	SECTION 5.17. Labor Matters
	 	 	88	 
	SECTION 5.18. Subordination of Junior Financing
	 	 	88	 
	ARTICLE VI AFFIRMATIVE COVENANTS
	 	 	89	 
	SECTION 6.01. Financial Statements
	 	 	89	 
	SECTION 6.02. Certificates; Other Information
	 	 	90	 
	SECTION 6.03. Notices
	 	 	91	 
	SECTION 6.04. Payment of Obligations
	 	 	92	 
	SECTION 6.05. Preservation of Existence, Etc
	 	 	92	 

ii 

 

TABLE OF CONTENTS

(continued)

	 	 	 	 	 
	 	 	Page	 
	SECTION 6.06. Maintenance of Properties
	 	 	92	 
	SECTION 6.07. Maintenance of Insurance
	 	 	92	 
	SECTION 6.08. Compliance with Laws
	 	 	92	 
	SECTION 6.09. Books and Records
	 	 	93	 
	SECTION 6.10. Inspection Rights
	 	 	93	 
	SECTION 6.11. Covenant to Guarantee Obligations and Give Security
	 	 	93	 
	SECTION 6.12. Compliance with Environmental Laws
	 	 	95	 
	SECTION 6.13. Further Assurances and Post-Closing Conditions
	 	 	96	 
	SECTION 6.14. Senior Debt
	 	 	97	 
	SECTION 6.15. Designation of Subsidiaries
	 	 	97	 
	ARTICLE VII INEGATIVE COVENANTS
	 	 	97	 
	SECTION 7.01. Liens
	 	 	97	 
	SECTION 7.02. Investments
	 	 	100	 
	SECTION 7.03. Indebtedness
	 	 	104	 
	SECTION 7.04. Fundamental Changes
	 	 	108	 
	SECTION 7.05. Dispositions
	 	 	109	 
	SECTION 7.06. Restricted Payments
	 	 	112	 
	SECTION 7.07. Change in Nature of Business
	 	 	114	 
	SECTION 7.08. Transactions with Affiliates
	 	 	114	 
	SECTION 7.09. Burdensome Agreements
	 	 	115	 
	SECTION 7.10. Use of Proceeds
	 	 	116	 
	SECTION 7.11. Financial Covenants
	 	 	116	 
	SECTION 7.12. Accounting Changes
	 	 	117	 
	SECTION 7.13. Prepayments, Etc. of Indebtedness
	 	 	117	 
	SECTION 7.14. Equity Interests of the Borrower and Restricted Subsidiaries
	 	 	117	 
	SECTION 7.15. Capital Expenditures
	 	 	117	 
	SECTION 7.16. Holdings
	 	 	118	 
	ARTICLE VIII EVENTS OF DEFAULT AND REMEDIES
	 	 	119	 
	SECTION 8.01. Events of Default
	 	 	119	 
	SECTION 8.02. Remedies Upon Event of Default
	 	 	121	 
	SECTION 8.03. Exclusion of Immaterial Subsidiaries
	 	 	122	 

iii 

 

TABLE OF CONTENTS

(continued)

	 	 	 	 	 
	 	 	Page	 
	SECTION 8.04. Application of Funds
	 	 	122	 
	SECTION 8.05. Borrower’s Right to Cure
	 	 	123	 
	ARTICLE IX ADMINISTRATIVE AGENT AND OTHER AGENTS
	 	 	124	 
	SECTION 9.01. Appointment and Authorization of Agents
	 	 	124	 
	SECTION 9.02. Delegation of Duties
	 	 	125	 
	SECTION 9.03. Liability of Agents
	 	 	125	 
	SECTION 9.04. Reliance by Agents
	 	 	125	 
	SECTION 9.05. Notice of Default
	 	 	126	 
	SECTION 9.06. Credit Decision; Disclosure of Information by Agents
	 	 	126	 
	SECTION 9.07. Indemnification of Agents
	 	 	126	 
	SECTION 9.08. Agents in their Individual Capacities
	 	 	127	 
	SECTION 9.09. Successor Agents
	 	 	127	 
	SECTION 9.10. Administrative Agent May File Proofs of Claim
	 	 	128	 
	SECTION 9.11. Collateral and Guaranty Matters
	 	 	129	 
	SECTION 9.12. Other Agents; Arrangers; Bookrunners and Managers
	 	 	129	 
	SECTION 9.13. Appointment of Supplemental Administrative Agents
	 	 	130	 
	ARTICLE X MISCELLANEOUS
	 	 	131	 
	SECTION 10.01. Amendments, Etc
	 	 	131	 
	SECTION 10.02. Notices and Other Communications; Facsimile Copies
	 	 	132	 
	SECTION 10.03. No Waiver; Cumulative Remedies
	 	 	133	 
	SECTION 10.04. Attorney Costs, Expenses and Taxes
	 	 	134	 
	SECTION 10.05. Indemnification by the Borrower
	 	 	134	 
	SECTION 10.06. Payments Set Aside
	 	 	135	 
	SECTION 10.07. Successors and Assigns
	 	 	135	 
	SECTION 10.08. Confidentiality
	 	 	139	 
	SECTION 10.09. Setoff
	 	 	140	 
	SECTION 10.10. Interest Rate Limitation
	 	 	140	 
	SECTION 10.11. Counterparts
	 	 	141	 
	SECTION 10.12. Integration
	 	 	141	 
	SECTION 10.13. Survival of Representations and Warranties
	 	 	141	 
	SECTION 10.14. Severability
	 	 	141	 

iv 

 

TABLE OF CONTENTS

(continued)

	 	 	 	 	 
	 	 	Page	 
	SECTION 10.15. Tax Forms
	 	 	141	 
	SECTION 10.16. GOVERNING LAW
	 	 	143	 
	SECTION 10.17. WAIVER OF RIGHT TO TRIAL BY JURY
	 	 	144	 
	SECTION 10.18. Binding Effect
	 	 	144	 
	SECTION 10.19. Judgment Currency
	 	 	144	 
	SECTION 10.20. Lender Action
	 	 	145	 
	SECTION 10.21. USA PATRIOT Act
	 	 	145	 
	SECTION 10.22. Effectiveness of the Merger; Assignment and Delegation to and
Assumption by West
	 	 	145	 
	SECTION 10.23. Delivery of Lender Addenda
	 	 	145	 

v 

 

SCHEDULES

	 	 	 	 	 
	 
	 	I	 	Guarantors
	 
	 	1.01A	 	Certain Security Interests and Guarantees
	 
	 	1.01B	 	Unrestricted Subsidiaries
	 
	 	1.01C	 	Excluded Subsidiaries
	 
	 	1.01D	 	Existing Letters of Credit
	 
	 	1.01E	 	Foreign Subsidiaries
	 
	 	1.01F	 	Excluded Receivables Management Subsidiaries
	 
	 	2.01	 	Commitments
	 
	 	5.05	 	Certain Liabilities
	 
	 	5.09	 	Environmental Matters
	 
	 	5.10	 	Taxes
	 
	 	5.11	 	ERISA Compliance
	 
	 	5.12(a)	 	Subsidiaries and Other Equity Investments
	 
	 	5.12(b)	 	Borrower Information
	 
	 	7.01(b)	 	Existing Liens
	 
	 	7.02(f)	 	Existing Investments
	 
	 	7.03(b)	 	Existing Indebtedness
	 
	 	7.05(l)	 	Dispositions
	 
	 	7.08	 	Transactions with Affiliates
	 
	 	7.09	 	Existing Restrictions
	 
	 	10.02	 	Administrative Agent's Office, Certain Addresses for Notices

EXHIBITS

	 	 	 	 	 
	 

	 	Form of	 	 
	 

	 	A
	 	Committed Loan Notice
	 

	 	B
	 	Swing Line Loan Notice
	 

	 	C-1
	 	Term Note
	 

	 	C-2
	 	Revolving Credit Note
	 

	 	D
	 	Compliance Certificate
	 

	 	E
	 	Assignment and Assumption
	 

	 	F
	 	Guarantee Agreement
	 

	 	G
	 	Security Agreement
	 

	 	H
	 	Opinion Matters — Counsel to Loan Parties
	 

	 	I
	 	Intellectual Property Security Agreement
	 

	 	J
	 	Prepayment Option Notice
	 

	 	K
	 	Lender Addendum
	 

	 	L
	 	Mortgage

 

 

CREDIT AGREEMENT

     This CREDIT AGREEMENT (“Agreement”) is entered into as of October 24, 2006, among WEST
CORPORATION, a Delaware corporation (the “Borrower” or “West”), each lender from time to time party
hereto (collectively, the “Lenders” and individually, a “Lender”), LEHMAN COMMERCIAL PAPER INC., as
Administrative Agent and Swing Line Lender, DEUTSCHE BANK SECURITIES INC. and BANK OF AMERICA,
N.A., as Syndication Agents, and WACHOVIA BANK, NATIONAL ASSOCIATION and GENERAL ELECTRIC CAPITAL
CORPORATION, as Co-Documentation Agents.

PRELIMINARY STATEMENTS

          Pursuant to the Merger Agreement (as this and other capitalized terms used in these
preliminary statements are defined in Section 1.01 below), Omaha Acquisition Corp., a Delaware
corporation (“Omaha”), will merge (the “Merger”) with and into West with West being the surviving
corporation.

          The Borrower has requested that substantially simultaneously with the consummation of the
Merger, the Lenders extend credit to the Borrower in the form of (i) Term Loans in an initial
aggregate amount of $2,100,000,000 and (ii) a Revolving Credit Facility in an initial aggregate
amount of $250,000,000. The Revolving Credit Facility may include one or more Swing Line Loans and
one or more Letters of Credit from time to time.

          The proceeds of the Term Loans and the Revolving Credit Loans made on the Closing Date,
together with the proceeds of (i) the issuance of the New Notes and (ii) the Equity Contribution,
will be used to pay the Merger Consideration and the Transaction Expenses. The proceeds of
Revolving Credit Loans made on or after the Closing Date will be used for working capital and other
general corporate purposes of the Borrower and its Subsidiaries, including the financing of
Permitted Acquisitions. Swing Line Loans and Letters of Credit will be used for general corporate
purposes of the Borrower and its Subsidiaries.

          The applicable Lenders have indicated their willingness to lend, and the L/C Issuers have
indicated their willingness to issue Letters of Credit, in each case, on the terms and subject to
the conditions set forth herein.

          In consideration of the mutual covenants and agreements herein contained, the parties hereto
covenant and agree as follows:

ARTICLE I

DEFINITIONS AND ACCOUNTING TERMS

     SECTION 1.01. Defined Terms. As used in this Agreement, the following terms shall
have the meanings set forth below:

          “Acquired EBITDA” means, with respect to any Acquired Entity or Business for any period, the
amount for such period of Consolidated EBITDA of such Acquired Entity or Business (determined as if
references to the Borrower and the Restricted Subsidiaries in the definition of Consolidated EBITDA
were references to such Acquired Entity or Business and its Subsidiaries), all as determined on a
consolidated basis for such Acquired Entity or Business.

 

 

          “Acquired Entity or Business” has the meaning set forth in the definition of the term
“Consolidated EBITDA”.

          “Act” has the meaning set forth in Section 10.21.

          “Additional Lender” has the meaning set forth in Section 2.14(c).

          “Administrative Agent” means LCPI, in its capacity as administrative agent under any of the
Loan Documents, or any successor administrative agent.

          “Administrative Agent’s Office” means the Administrative Agent’s address as set forth on
Schedule 10.02, or such other address as the Administrative Agent may from time to time notify the
Borrower and the Lenders.

          “Administrative Questionnaire” means an Administrative Questionnaire in a form supplied by the
Administrative Agent.

          “Affiliate” means, with respect to any Person, another Person that directly, or indirectly
through one or more intermediaries, Controls or is Controlled by or is under common Control with
the Person specified. “Control” means the possession, directly or indirectly, of the power to
direct or cause the direction of the management or policies of a Person, whether through the
ability to exercise voting power, by contract or otherwise. “Controlling” and “Controlled” have
meanings correlative thereto.

          “Agent-Related Persons” means the Agents, together with their respective Affiliates, and the
officers, directors, employees, agents and attorneys-in-fact of such Persons and Affiliates.

          “Agents” means, collectively, the Administrative Agent, the Syndication Agents, the
Co-Documentation Agents and the Supplemental Administrative Agents (if any).

          “Aggregate Commitments” means the Commitments of all the Lenders.

          “Aggregate Credit Exposures” means, at any time, the sum of (a) the unused portion of each
Revolving Credit Commitment then in effect, (b) the unused portion of each Term Commitment then in
effect and (c) the Total Outstandings at such time.

          “Agreement” means this Credit Agreement.

          “Agreement Currency” has the meaning specified in Section 10.19.

          “Applicable Rate” means a percentage per annum equal to:

          (a) with respect to Term Loans, (i) for Eurocurrency Rate Loans, 2.75% and (ii) for Base Rate
Loans, 1.75%.

          (b) with respect to Revolving Credit Loans, unused Revolving Credit Commitments and Letter of
Credit fees, (i) until delivery of financial statements for the first full fiscal quarter
commencing on or after the Closing Date pursuant to Section 6.01, (A) for Eurocurrency Rate Loans,
2.50%, (B) for Base Rate Loans, 1.50%, (C) for Letter of Credit fees, 2.50% and (D) for commitment
fees, 0.50% and (ii) thereafter, the following percentages per

2

 

annum, based upon the Total Leverage Ratio as set forth in the most recent Compliance
Certificate received by the Administrative Agent pursuant to Section 6.02(b):

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Applicable Rate 	 
	 	 	 	 	Eurocurrency Rate	 	 	 	 	 	 	 	 
	Pricing	 	 	 	and Letter of	 	 	 	 	 	 	Commitment	 
	Level	 	Total Leverage Ratio	 	Credit Fees	 	Base Rate	 	Fees
	1
	 	<5.0:1	 	 	1.75	%	 	 	0.75	%	 	 	0.375	%
	2
	 	3  5.0:1 but < 5.5:1	 	 	2.00	%	 	 	1.00	%	 	 	0.50	%
	3
	 	3  5.5:1 but < 6.0:1	 	 	2.25	%	 	 	1.25	%	 	 	0.50	%
	4
	 	3  6.0:1	 	 	2.50	%	 	 	1.50	%	 	 	0.50	%

Any increase or decrease in the Applicable Rate resulting from a change in the Total Leverage Ratio
shall become effective as of the first Business Day immediately following the date a Compliance
Certificate is delivered pursuant to Section 6.02(b); provided that at the option of the
Administrative Agent or the Required Lenders, the highest Pricing Level shall apply (x) as of the
first Business Day after the date on which a Compliance Certificate was required to have been
delivered but was not delivered, and shall continue to so apply to and including the date on which
such Compliance Certificate is so delivered (and thereafter the Pricing Level otherwise determined
in accordance with this definition shall apply) and (y) as of the first Business Day after an Event
of Default under Section 8.01(a) shall have occurred and be continuing, and shall continue to so
apply to but excluding the date on which such Event of Default is cured or waived (and thereafter
the Pricing Level otherwise determined in accordance with this definition shall apply).

          “Appropriate Lender” means, at any time, (a) with respect to Loans of any Class, the Lenders
of such Class, (b) with respect to Letters of Credit, (i) the relevant L/C Issuers and (ii) with
respect to any Letters of Credit issued pursuant to Section 2.03(a), the Revolving Credit Lenders
and (c) with respect to the Swing Line Facility, (i) the Swing Line Lender and (ii) if any Swing
Line Loans are outstanding pursuant to Section 2.04(a), the Revolving Credit Lenders.

          “Approved Bank” has the meaning specified in clause (c) of the definition of “Cash
Equivalents”.

          “Approved Fund” means any Fund that is administered, advised or managed by (a) a Lender, (b)
an Affiliate of a Lender or (c) an entity or an Affiliate of an entity that administers, advises or
manages a Lender.

          “Arrangers” means Lehman Brothers Inc. and Deutsche Bank Securities Inc., each in its capacity
as a Joint Lead Arranger.

          “Assignees” has the meaning specified in Section 10.07(b).

          “Assignment and Assumption” means an Assignment and Assumption substantially in the form of
Exhibit E.

          “Attorney Costs” means and includes all reasonable fees, expenses and disbursements of any law
firm or other external legal counsel.

3

 

          “Attributable Indebtedness” means, on any date, in respect of any Capitalized Lease of any
Person, the capitalized amount thereof that would appear on a balance sheet of such Person prepared
as of such date in accordance with GAAP.

          “Audited Financial Statements” means the audited consolidated balance sheets of West and its
Subsidiaries as of December 31, 2005, and the related audited consolidated statements of income,
stockholders’ equity and cash flows for West and its Subsidiaries for such date.

          “Auto-Renewal Letter of Credit” has the meaning specified in Section 2.03(b)(iii).

          “Base Rate” means for any day a fluctuating rate per annum equal to the higher of (a) the
Federal Funds Rate plus 1/2 of 1% and (b) the Prime Rate.

          “Base Rate Loan” means a Loan that bears interest based on the Base Rate.

          “Bookrunners” means Lehman Brothers Inc., Deutsche Bank Securities Inc. and Banc of America
Securities LLC, each in its capacity as a Joint Bookrunner.

          “Borrower” has the meaning specified in the introductory paragraph to this Agreement and
includes the surviving company of the merger between Omaha and West to be consummated on the
Closing Date.

          “Borrower Permitted Subordinated Debt” has the meaning specified in Section 7.03(r).

          “Borrowing” means a Revolving Credit Borrowing, a Swing Line Borrowing, or a Term Borrowing,
as the context may require.

          “Business Day” means any day other than a Saturday, Sunday or other day on which commercial
banks are authorized to close under the Laws of, or are in fact closed in, New York City and, if
such day relates to any interest rate settings as to a Eurocurrency Rate Loan, any fundings,
disbursements, settlements and payments in respect of any such Eurocurrency Rate Loan, or any other
dealings to be carried out pursuant to this Agreement in respect of any such Eurocurrency Rate
Loan, means any such day on which dealings in deposits in Dollars are conducted by and between
banks in the London interbank eurodollar market.

          “Capital Expenditures” means, for any period, the aggregate of (a) all expenditures (whether
paid in cash or accrued as liabilities) by the Borrower and the Restricted Subsidiaries during such
period that, in conformity with GAAP, are required to be included as additions during such period
to property, plant or equipment reflected in the consolidated balance sheet of the Borrower and the
Restricted Subsidiaries and (b) the value of all assets under Capitalized Leases incurred by the
Borrower and the Restricted Subsidiaries during such period; provided that the term “Capital
Expenditures” shall not include (i) expenditures made in connection with the replacement,
substitution, restoration or repair of assets to the extent financed with (x) insurance proceeds
paid on account of the loss of or damage to the assets being replaced, restored or repaired or (y)
awards of compensation arising from the taking by eminent domain or condemnation of the assets
being replaced, (ii) the purchase price of equipment that is purchased simultaneously with the
trade-in of existing equipment to the extent that the gross amount of such purchase price is
reduced by the credit granted by the seller of such equipment for the equipment

4

 

being traded in at such time, (iii) the purchase of plant, property or equipment to the extent
financed with the proceeds of Dispositions that are not required to be applied to prepay Term Loans
pursuant to Section 2.05(b), (iv) expenditures that are accounted for as capital expenditures by
the Borrower or any Restricted Subsidiary and that actually are paid for by a Person other than the
Borrower or any Restricted Subsidiary and for which neither the Borrower nor any Restricted
Subsidiary has provided or is required to provide or incur, directly or indirectly, any
consideration or obligation to such Person or any other Person (whether before, during or after
such period), (v) interest capitalized during such period, (vi) capital expenditures relating to
the construction or acquisition of any property which will be or has been transferred to a Person
that is not a Loan Party pursuant to a sale-leaseback or other transaction permitted under Section
7.05(f), (vii) expenditures that constitute Permitted Acquisitions or (viii) expenditures made with
the Net Cash Proceeds of a Permitted Equity Issuance that was Not Otherwise Applied.

          “Capitalized Leases” means all leases that have been or should be, in accordance with GAAP,
recorded as capitalized leases; provided that for all purposes hereunder the amount of obligations
under any Capitalized Lease shall be the amount thereof accounted for as a liability in accordance
with GAAP.

          “Cash Collateral” has the meaning specified in Section 2.03(g).

          “Cash Collateral Account” means a blocked account established by the Administrative Agent in
the name of the Administrative Agent and under the sole dominion and control of the Administrative
Agent, and otherwise established in a manner satisfactory to the Administrative Agent.

          “Cash Collateralize” has the meaning specified in Section 2.03(g).

          “Cash Equivalents” means any of the following types of Investments, to the extent owned by the
Borrower or any Restricted Subsidiary:

     (a) Dollars, Canadian dollars, Mexican pesos, Euros or any national currency of any
participating member state of the EMU, or, in the case of any Foreign Subsidiary, such
local currencies held by it from time to time in the ordinary course of business;

     (b) readily marketable obligations issued or directly and fully guaranteed or insured
by the government or any agency or instrumentality of (i) the United States or (ii) any
member nation of the European Union, having average maturities of not more than 12 months
from the date of acquisition thereof; provided that the full faith and credit of the
United States or a member nation of the European Union is pledged in support thereof;

     (c) time deposits with, or insured certificates of deposit or bankers’ acceptances
of, any commercial bank that (i) is a Lender or (ii) (A) is organized under the Laws of
the United States, any state thereof, the District of Columbia or any member nation of the
Organization for Economic Cooperation and Development or is the principal banking
Subsidiary of a bank holding company organized under the Laws of the United States, any
state thereof, the District of Columbia or any member nation of the Organization for
Economic Cooperation and Development, and is a member of the Federal Reserve System, and
(B) has combined capital and surplus of at least $250,000,000 (any such bank in the
foregoing clauses (i) or (ii) being an “Approved

5

 

Bank”), in each case with average maturities of not more than 12 months from the date
of acquisition thereof;

     (d) commercial paper and variable or fixed rate notes issued by an Approved Bank (or
by the parent company thereof) or any variable or fixed rate note issued by, or guaranteed
by, a corporation rated A-2 (or the equivalent thereof) or better by S&P or P-2 (or the
equivalent thereof) or better by Moody’s, in each case with average maturities of not more
than 12 months from the date of acquisition thereof;

     (e) repurchase agreements entered into by any Person with a bank or trust company
(including any of the Lenders) or recognized securities dealer, in each case, having
capital and surplus in excess of $250,000,000 for direct obligations issued by or fully
guaranteed or insured by the government or any agency or instrumentality of (i) the United
States or (ii) any member nation of the European Union, in which such Person shall have a
perfected first priority security interest (subject to no other Liens) and having, on the
date of purchase thereof, a fair market value of at least 100% of the amount of the
repurchase obligations;

     (f) securities with average maturities of 12 months or less from the date of
acquisition issued or fully guaranteed by any state, commonwealth or territory of the
United States, by any political subdivision or taxing authority of any such state,
commonwealth or territory or by any foreign government having an investment grade rating
from either S&P or Moody’s (or the equivalent thereof);

     (g) Investments with average maturities of 12 months or less from the date of
acquisition in money market funds rated AAA- (or the equivalent thereof) or better by S&P
or Aaa3 (or the equivalent thereof) or better by Moody’s;

     (h) Indebtedness or preferred stock issued by Persons with a rating of “A” or higher
from S&P or “A2” or higher from Moody’s with maturities of 12 months or less from the date
of acquisition;

     (i) instruments equivalent to those referred to in clauses (a) through (g) above
denominated in any foreign currency comparable in credit quality and tenor to those
referred to above and customarily used by corporations for cash management purposes in any
jurisdiction outside the United States to the extent reasonably required in connection
with any business conducted by any Restricted Subsidiary organized in such jurisdiction;

     (j) Investments, classified in accordance with GAAP as current assets of the Borrower
or any Restricted Subsidiary, in money market investment programs which are registered
under the Investment Borrower Act of 1940 or which are administered by financial
institutions having capital of at least $250,000,000, and, in either case, the portfolios
of which are limited such that substantially all of such investments are of the character,
quality and maturity described in clauses (a) through (h) of this definition.

          “Cash Management Obligations” means obligations owed by the Borrower or any Restricted
Subsidiary to any Lender or any Affiliate of a Lender in respect of any overdraft and related
liabilities arising from treasury, depository and cash management services or any automated
clearing house transfers of funds.

6

 

          “Casualty Event” means any event that gives rise to the receipt by the Borrower or any
Restricted Subsidiary of any insurance proceeds or condemnation awards in respect of any equipment,
fixed assets or real property (including any improvements thereon) to replace or repair such
equipment, fixed assets or real property.

          “CERCLA” means the Comprehensive Environmental Response, Compensation and Liability Act of
1980, as subsequently amended.

          “CERCLIS” means the Comprehensive Environmental Response, Compensation and Liability
Information System maintained by the U.S. Environmental Protection Agency.

          “Change of Control” means the earliest to occur of (a) the Permitted Holders ceasing to have
the power, directly or indirectly, to vote or direct the voting of securities having a majority of
the ordinary voting power for the election of directors of the Borrower; provided that the
occurrence of the foregoing event shall not be deemed a Change of Control if,

     (i) any time prior to the consummation of a Qualifying IPO, and for any reason
whatsoever, (A) the Permitted Holders otherwise have the right, directly or
indirectly, to designate (and do so designate) a majority of the board of directors
of the Borrower or (B) the Permitted Holders own, directly or indirectly, of record
and beneficially an amount of common stock of the Borrower equal to an amount more
than fifty percent (50%) of the amount of common stock of the Borrower owned,
directly or indirectly, by the Permitted Holders of record and beneficially as of
the Closing Date and such ownership by the Permitted Holders represents the largest
single block of voting securities of the Borrower held by any Person or related
group for purposes of Section 13(d) of the Exchange Act; or

     (ii) at any time after the consummation of a Qualifying IPO, and for any
reason whatsoever, no “person” or “group” (as such terms are used in Sections 13(d)
and 14(d) of the Exchange Act, but excluding any employee benefit plan of such
person and its Subsidiaries, and any person or entity acting in its capacity as
trustee, agent or other fiduciary or administrator of any such plan), excluding the
Permitted Holders, shall become the “beneficial owner” (as defined in Rules 13(d)-3
and 13(d)-5 under such Act), directly or indirectly, of more than the greater of
(x) thirty-five percent (35%) of the shares outstanding of the Borrower and (y) the
percentage of the then outstanding voting stock of the Borrower owned, directly or
indirectly, beneficially by the Permitted Holders, and (B) during each period of
twelve (12) consecutive months, the board of directors of the Borrower shall
consist of a majority of the Continuing Directors;

     provided,
further, that for purposes of calculating the percentage of outstanding shares of the Borrower owned by the Permitted Holders under this clause (a), or otherwise
determining whether any condition specified in this clause (a) has been met, the number of
            shares of stock of the Borrower, if any, transferred by either Sponsor to any Permitted
Holder (other than a Sponsor) shall be excluded; provided, further, that upon the
occurrence of a Holdings Election Event, references to the Borrower in this clause (a)
shall instead be to Holdings; or

7

 

     (b) upon the occurrence of a Holdings Election Event, Holdings ceases to own directly,
of record and beneficially, 100% of the outstanding Equity Interests of the Borrower; or

     (c) any “Change of Control” (or any comparable term) in any document pertaining to the
New Notes or any Specified Junior Financing.

          “Class” (a) when used with respect to Lenders, refers to whether such Lenders are Revolving
Credit Lenders or Term Lenders, (b) when used with respect to Commitments, refers to whether such
Commitments are Revolving Credit Commitments or Term Commitments and (c) when used with respect to
Loans or a Borrowing, refers to whether such Loans, or the Loans comprising such Borrowing, are
Revolving Credit Loans or Term Loans.

          “Closing Date” means the first date all the conditions precedent in Section 4.01 are satisfied
or waived in accordance with Section 4.01.

          “Code” means the U.S. Internal Revenue Code of 1986, and the rules and regulations related
thereto.

          “Co-Documentation Agents” means Wachovia Bank, National Association and General Electric
Capital Corporation, as Co-Documentation Agents under this Agreement.

          “Collateral” means all the “Collateral” as defined in any Collateral Document and shall
include the Mortgaged Properties.

          “Collateral and Guarantee Requirement” means, at any time, the requirement that:

     (a) the Administrative Agent shall have received each Collateral Document required to
be delivered on the Closing Date pursuant to Section 4.01(a)(iii) or pursuant to Section
6.11 at such time, duly executed by each Loan Party thereto;

     (b) all Obligations shall have been unconditionally guaranteed (the “Senior
Guarantees”) by each Restricted Subsidiary that is a Domestic Subsidiary and not an
Excluded Subsidiary and, upon the occurrence of a Holdings Election Event, Holdings (each,
a “Guarantor”);

     (c) all guarantees issued or to be issued in respect of the Senior Subordinated Notes
(i) shall be subordinated to the Senior Guarantees to the same extent that the Senior
Subordinated Notes are subordinated to the Obligations and (ii) shall provide for their
automatic release upon a release of the corresponding Senior Guarantee;

     (d) the Obligations and the Senior Guarantees shall have been secured by a
first-priority security interest in all Equity Interests (other than Equity Interests of
(i) Immaterial Subsidiaries, (ii) Unrestricted Subsidiaries, (iii) Excluded Receivables
Management Subsidiaries pledged to secure Indebtedness permitted under Section 7.03(t)(i)
or (ii) or if the creation of a Lien on the Equity Interests of such Excluded Receivables
Management Subsidiary is not permitted or would (including upon foreclosure thereof)
result in a change of control (or similar event), default, termination, payment, purchase
or repurchase obligation pursuant to the terms of any Receivables

8

 

Management Financing, any service agreement (or similar arrangement) required by or
entered into in connection with such Receivables Management Financing or any credit
support provided by it in favor of any financier of such Receivables Management Financing
and (iv) any Restricted Subsidiary pledged to secure Indebtedness permitted under Section
7.03(g)) of each wholly owned Subsidiary directly owned by the Borrower or any Guarantor
(other than Holdings) and, upon the occurrence of a Holdings Election Event, the Equity
Interests of the Borrower owned by Holdings; provided that any required pledges of Equity
Interests of a Foreign Subsidiary shall be limited to 65% of the issued and outstanding
Equity Interests of such Foreign Subsidiary at any time;

     (e) except to the extent otherwise permitted hereunder or under any Collateral
Document, the Obligations and the Senior Guarantees shall have been secured by a security
interest in, and mortgages on, substantially all tangible and intangible assets of the
Borrower and each Guarantor (including accounts, inventory, equipment, investment
property, contract rights, intellectual property, other general intangibles, Material Real
Property and proceeds of the foregoing), in each case, with the priority required by the
Collateral Documents; provided that (i) there shall be no security interests taken in (w)
motor vehicles or other assets subject to certificates of title, (x) deposit accounts or
securities accounts, (y) Receivables Management Assets owned by, or owing to, any Person
(other than the Borrower or a Restricted Subsidiary) or held in trust for the benefit of
any such Person, and the Equity Interests of Excluded Receivables Management Subsidiaries
and (z) any property or assets specifically excluded from the Collateral under the terms
of any applicable Collateral Document, (ii) security interests in real property shall be
limited to the Mortgaged Properties, (iii) no documents, agreements, instruments or
actions shall be required with respect to assets located in a foreign jurisdiction
(including no delivery or recordation of recordable security documents with respect to
intellectual property registered in non-U.S. jurisdictions) and (iv) no documents,
agreements, instruments or actions shall be required to establish “control” (within the
meaning of the Uniform Commercial Code) by the Administrative Agent or any Secured Party
of any assets in order to create or perfect any security interests therein or to enforce
any such security interest, other than control by delivery or possession to the extent
required by the Collateral Documents;

     (f) none of the Collateral shall be subject to any Liens other than Liens permitted
by Section 7.01; and

     (g) the Administrative Agent shall have received (i) counterparts of a Mortgage with
respect to any Material Real Property required to be delivered pursuant to Sections 6.11
or 6.13 (the “Mortgaged Properties”) duly executed and delivered by the record owner of
such property, (ii) a policy or policies of title insurance issued by a nationally
recognized title insurance company insuring the Lien of each such Mortgage as a valid Lien
on the property described therein, free of any other Liens except as expressly permitted
by Section 7.01, together with such endorsements, coinsurance and reinsurance as the
Administrative Agent may reasonably request, and (iii) such existing surveys, existing
abstracts, existing appraisals, legal opinions and other documents as the Administrative
Agent may reasonably request with respect to any such Mortgaged Property, provided that
nothing in this clause (iii) shall require the Borrower to update existing surveys or
order new surveys with respect to Mortgaged Property.

9

 

          The foregoing definition shall not require the creation or perfection of pledges of or
security interests in, or the obtaining of title insurance or surveys with respect to, particular
assets if and for so long as, in the reasonable judgment of the Administrative Agent (confirmed in
writing by notice to the Borrower), (a) the cost of creating or perfecting such pledges or security
interests in such assets or obtaining title insurance or surveys in respect of such assets shall be
excessive in view of the benefits to be obtained by the Lenders therefrom or (b) with respect to
intent to use trademark applications, the creation or perfection of such pledges or security
interests is likely to have an adverse effect on the validity of title. The Administrative Agent
may grant extensions of time for the perfection of security interests in or the obtaining of title
insurance with respect to particular assets (including extensions beyond the Closing Date for the
perfection of security interests in the assets of the Loan Parties on such date) where it
reasonably determines, in consultation with the Borrower, that perfection cannot be accomplished
without undue effort or expense by the time or times at which it would otherwise be required by
this Agreement or the Collateral Documents.

          Notwithstanding the foregoing provisions of this definition or anything in this Agreement or
any other Loan Document to the contrary, Liens required to be granted from time to time pursuant to
the Collateral and Guarantee Requirement shall be subject to exceptions and limitations set forth
in the Collateral Documents as in effect on the Closing Date and, to the extent appropriate in the
applicable jurisdiction, as agreed between the Administrative Agent and the Borrower.

          “Collateral Documents” means, collectively, the Security Agreement, the Intellectual Property
Security Agreement, the Mortgages, Security Agreement Supplements, security agreements, pledge
agreements or other similar agreements delivered to the Administrative Agent and the Lenders
pursuant to Section 6.11 or Section 6.13, the Guaranty and each of the other agreements,
instruments or documents that creates or purports to create a Lien or Senior Guarantee in favor of
the Administrative Agent for the benefit of the Secured Parties.

          “Commitment” means a Term Commitment or a Revolving Credit Commitment, as the context may
require.

          “Committed Loan Notice” means a notice of (a) a Term Borrowing, (b) a Revolving Credit
Borrowing, (c) a conversion of Loans from one Type to the other, or (d) a continuation of
Eurocurrency Rate Loans, pursuant to Section 2.02(a), which shall be substantially in the form of
Exhibit A.

          “Company Material Adverse Effect” means any change, development, circumstance, event or effect
that, when considered either individually or in the aggregate together with all other changes,
developments, circumstances, events or effects, (a) is materially adverse to the business,
properties, assets, financial condition, operations or results of operations of the Borrower and
its Subsidiaries taken as a whole, or (b) would prevent the timely consummation of the Merger or
prevent the Borrower from performing its obligations under this Agreement; provided, however, that
to the extent any change or effect is caused by or results from any of the following, it shall not
be taken into account in determining whether there has been a “Company Material Adverse Effect”
with respect to the Borrower: (i) the announcement of the execution of the Merger Agreement or the
performance of obligations required by the Merger Agreement, (ii) changes affecting the United
States economy or financial markets as a whole or changes that are the result of factors generally
affecting the industries in which the Borrower and its Subsidiaries conduct their business, in each
case which do not have a disproportionate effect on the Borrower and its Subsidiaries taken as a
whole as compared to other persons in the

10

 

industry in which the Borrower and its Subsidiaries conduct their business, (iii) the
suspension of trading in securities generally on the New York Stock Exchange or the American Stock
Exchange or Nasdaq, (iv) any change in GAAP or interpretation thereof after the date hereof, and
(v) the commencement, occurrence, continuation or escalation of any war, armed hostilities or acts
of terrorism involving the United States of America, in each case which do not have a
disproportionate effect on the Borrower and its Subsidiaries taken as a whole as compared to other
persons in the industry in which the Borrower and its Subsidiaries conduct their business.

          “Compensation Period” has the meaning specified in Section 2.12(c)(ii).

          “Compliance Certificate” means a certificate substantially in the form of Exhibit D.

          “Consolidated EBITDA” means, for any period, Consolidated Net Income for such period,
plus:

     (a) without duplication and to the extent already deducted (and not added back) in
arriving at such Consolidated Net Income, the sum of the following amounts for such period:

     (i) total interest expense (other than any portion thereof related
to the Receivables Facilities) and, to the extent not reflected in such total
interest expense, any losses on hedging obligations or other derivative instruments
entered into for the purpose of hedging interest rate risk, net of interest income
and gains on such hedging obligations, and costs of surety bonds in connection with
financing activities, and any financing fees (including commitment, underwriting,
funding, “rollover” and similar fees and commissions, discounts, yields and other
fees, charges and amounts incurred in connection with the issuance or incurrence of
Indebtedness) and annual agency or similar fees paid under the Facility or the Loan
Documents;

     (ii) provision for taxes based on income, profits or capital of the
Borrower and the Restricted Subsidiaries, including state, franchise and similar
taxes and foreign withholding taxes paid or accrued during such period;

     (iii) Non-Cash Charges, depreciation and amortization, and
amortization of deferred financing fees, debt issuance costs, commissions, fees and
expenses;

     (iv) any expenses or charges (other than depreciation or
amortization expense) related to any offering (whether in a public or private sale)
of Equity Interests of the Borrower (or to the extent the net cash proceeds thereof
are contributed to the Borrower, of any direct or indirect parent of the Borrower)
or to any Investment permitted under this Agreement, acquisition, disposition,
recapitalization or the incurrence of Indebtedness permitted under this Agreement
(including a refinancing thereof), in each case, whether or not successful,
including (A) such fees, expenses or charges related to the offering of the New
Notes and to the Facility and (B) any amendment or other modification of the New
Notes or the Facility;

     (v) the amount of any restructuring and restructuring related cost,
charge or reserve, including any costs incurred in connection with acquisitions

11

 

and dispositions after the Closing Date and costs related to the closure
and/or consolidation of facilities;

     (vi) any other non-cash charges, including any write-offs or
write-downs, and equity-based compensation expense reducing Consolidated Net Income
for such period (provided that if any such non-cash charges represent an accrual or
reserve for potential cash items in any future period, the cash payment in respect
thereof in such future period shall be subtracted from Consolidated EBITDA to such
extent, and excluding amortization of a prepaid cash item that was paid in a prior
period);

     (vii) the amount of any minority interest expense consisting of
Subsidiary income attributable to minority equity interests of third parties in any
non-wholly owned Subsidiary;

     (viii) the amount of management, monitoring, consulting, transaction
and advisory fees (including termination fees) and related indemnities and expenses
paid or accrued during such period to the Sponsors;

     (ix) to the extent actually reimbursed, expenses incurred to the
extent covered by indemnification provisions in any agreement in connection with a
Permitted Acquisition;

     (x) to the extent covered by insurance under which the insurer has
been properly notified and has not denied or contested coverage, expenses with
respect to liability or casualty events or business interruption;

     (xi) the amount of net cost savings and synergies projected by the
Borrower in good faith to be realized as a result of specified actions taken during
such period (calculated on a pro forma basis as though such cost savings had been
realized on the first day of such period), net of the amount of actual benefits
realized during such period from such actions, provided that (A) such cost savings
are reasonably identifiable and factually supportable, (B) such actions are taken
prior to the last day of the sixth full consecutive fiscal quarter immediately
following the Closing Date, and (C) the aggregate amount of cost savings added
pursuant to this clause (xi) shall not exceed $50,000,000 for any period consisting
of four consecutive quarters;

     (xii) the amount of loss on sale of receivables and related assets
to a Receivables Subsidiary in connection with a Receivables Facility;

     (xiii) any costs or expenses incurred by the Borrower or a
Restricted Subsidiary pursuant to any management equity plan or stock option plan
or any other management or employee benefit plan or agreement or any stock
subscription or shareholder agreement, to the extent that such costs or expenses
are funded with cash proceeds contributed to the capital of the Borrower or net
cash proceeds of an issuance of Equity Interests of the Borrower (other than
Disqualified Equity Interests), solely to the extent that such net cash proceeds
are excluded in the calculation of clause (a) of the definition of Cumulative
Growth Amount; and

12

 

     (xiv) the amount of loss on the non-ordinary course of business
disposition of Receivables Management Assets by any Receivables Management
Subsidiary;

     (b) increased or decreased by (without duplication):

     (i) any net gain or loss resulting in such period from hedging obligations and
the application of Statement of Financial Accounting Standards No. 133; and

     (ii) any net gain or loss resulting in such period from currency translation
gains or losses related to currency remeasurements of Indebtedness (including any
net loss or gain resulting from hedge agreements for currency exchange risk),

     (c) decreased by (without duplication) non-cash gains increasing Consolidated Net
Income for such period, excluding any non-cash gains to the extent they represent the
reversal of an accrual or reserve for a potential cash item that reduced Consolidated
EBITDA in any prior period,

     in each case, as determined on a consolidated basis for the Borrower and the
Restricted Subsidiaries; provided that, to the extent included in Consolidated Net Income,
there shall be included in determining Consolidated EBITDA for any period, without
duplication, (A) the Acquired EBITDA of any Person, property, business or asset acquired by
the Borrower or any Restricted Subsidiary during such period (but not the Acquired EBITDA
of any related Person, property, business or assets to the extent not so acquired), to the
extent not subsequently sold, transferred or otherwise disposed by the Borrower or such
Restricted Subsidiary (each such Person, property, business or asset acquired and not
subsequently so disposed of, an “Acquired Entity or Business”), based on the actual
Acquired EBITDA of such Acquired Entity or Business for such period (including the portion
thereof occurring prior to such acquisition) and (B) for the purposes of the definition of
the term “Permitted Acquisition” and Section 7.11, an adjustment in respect of each
Acquired Entity or Business equal to the amount of the Pro Forma Adjustment with respect to
such Acquired Entity or Business for such period (including the portion thereof occurring
prior to such acquisition) as specified in a certificate executed by a Responsible Officer
and delivered to the Lenders and the Administrative Agent and (C) for purposes of
determining the Total Leverage Ratio or Interest Coverage Ratio only, there shall be
excluded in determining Consolidated EBITDA for any period the Disposed EBITDA of any
Person, property, business or asset sold, transferred or otherwise disposed of, closed or
classified as discontinued operations by the Borrower or any Restricted Subsidiary during
such period (each such Person, property, business or asset so sold or disposed of, a “Sold
Entity or Business”), based on the actual Disposed EBITDA of such Sold Entity or Business
for such period (including the portion thereof occurring prior to such sale, transfer or
disposition).

     For the purpose of the definition of Consolidated EBITDA, “Non-Cash Charges” means (a) losses
on asset sales, disposals or abandonments, (b) any impairment charge or asset write-off related to
intangible assets, long-lived assets, and investments in debt and equity securities pursuant to
GAAP, (c) all losses from investments recorded using the equity method, (d) stock-based awards
compensation expense, and (e) other non-cash charges (provided that if any non-cash charges
referred to in this clause (e) represent an accrual or reserve for potential cash items

13

 

in any future period, the cash payment in respect thereof in such future period shall be
subtracted from Consolidated EBITDA to such extent, and excluding amortization of a prepaid cash
item that was paid in a prior period).

          “Consolidated Interest Expense” means, for any period, the sum of (i) the cash interest
expense (including that attributable to Capitalized Leases), net of cash interest income, of the
Borrower and the Restricted Subsidiaries, determined on a consolidated basis in accordance with
GAAP, with respect to all outstanding Indebtedness of the Borrower and the Restricted Subsidiaries,
including all commissions, discounts and other fees and charges owed with respect to letters of
credit and bankers’ acceptance financing and net costs under Swap Contracts relating to
Indebtedness, (ii) any cash payments made during such period in respect of obligations referred to
in clause (b) below relating to Funded Debt that were amortized or accrued in a previous period
(other than any such obligations resulting from the discounting of Indebtedness in connection with
the application of purchase accounting in connection with the Transaction or any Permitted
Acquisition) and (iii) from and after the date that a Restricted Payments Interest Expense
Election is made, the amount of all Restricted Payments made by the Borrower used to fund cash
interest payments in respect of the Indebtedness subject to such Restricted Payments Interest
Expense Election, but excluding, however, (a) amortization of deferred financing costs and any
other amounts of non-cash interest, (b) the accretion or accrual of discounted liabilities during
such period, (c) all non-recurring cash interest expense consisting of liquidated damages for
failure to timely comply with registration rights obligations and financing fees, all as calculated
on a consolidated basis in accordance with GAAP, (d) fees and expenses associated with the
consummation of the Transaction, (e) annual agency or similar fees paid to the Administrative
Agent, (f) any fee or expense described in clause (j) of the definition of Consolidated Net Income,
(g) costs associated with obtaining or terminating Swap Contracts, (h) commissions, discounts,
yield and other fees and charges (including any interest expense) incurred in connection with the
Receivables Facilities, (i) retirement of Indebtedness (including any portion thereof in respect of
paid-in-kind interest or accretion of original issue discount), (j) financing fees (including
commitment, underwriting, funding, “rollover” and similar fees and commissions, discounts, yield
and other fees, charges and amounts incurred in connection with the issuance or incurrence of
Indebtedness) and (k) interest expense in respect of any Receivables Management Financing; provided
that for purposes of the definition of the term “Permitted Acquisition” and Section 7.11, there
shall be included in determining Consolidated Interest Expense for any period the cash interest
expense (or income) of any Acquired Entity or Business acquired during such period, based on the
cash interest expense (or income) of such Acquired Entity or Business for such period (including
the portion thereof occurring prior to such acquisition) assuming any Indebtedness incurred or
repaid in connection with any such acquisition had been incurred or prepaid on the first day of
such period and Consolidated Interest Expense shall be calculated on a Pro Forma Basis in
calculating the Interest Coverage Ratio pursuant to Section 1.03(b). Notwithstanding anything to
the contrary contained herein, for purposes of determining Consolidated Interest Expense for any
period ending prior to the first anniversary of the Closing Date, Consolidated Interest Expense
shall be an amount equal to actual Consolidated Interest Expense from the Closing Date through the
date of determination multiplied by a fraction the numerator of which is 365 and the denominator of
which is the number of days from the Closing Date through the date of determination.

          “Consolidated Net Income” means, for any period, the net income (loss) of the Borrower and the
Restricted Subsidiaries for such period determined on a consolidated basis in accordance with GAAP,
excluding, without duplication,

14

 

          (a) any after-tax effect of extraordinary, non-recurring or unusual gains or losses (less all
fees and expenses relating thereto) or expenses (including relating to the Transaction),
restructuring and restructuring related costs and charges (except to the extent incurred more than
six full fiscal quarters after implementation of the actions, or occurrence of the events, giving
rise thereto), severance and retention, relocation costs and curtailments or modifications to
pension and post-retirement employee benefit plans,

          (b) the cumulative effect of a change in accounting principles during such period to the
extent included in Consolidated Net Income,

          (c) any after-tax effect of income (loss) from disposed or discontinued operations and any net
after-tax gains or losses on disposal of disposed, abandoned or discontinued operations,

          (d) any after-tax effect of gains or losses (less all fees and expenses relating thereto)
attributable to asset dispositions other than in the ordinary course of business, as determined in
good faith by the Borrower,

          (e) the net income for such period of any Person that is not a Subsidiary, or that is an
Unrestricted Subsidiary, or that is accounted for by the equity method of accounting, shall be
excluded; provided that Consolidated Net Income shall be increased by the amount of dividends or
distributions or other payments that are paid in cash (or to the extent of property and assets
converted into cash) to the Borrower or a Restricted Subsidiary in respect of such period,

          (f) solely for the purpose of determining Cumulative Consolidated Net Income, the net income
for such period of any Restricted Subsidiary (other than any Guarantor) to the extent that the
declaration or payment of dividends or similar distributions by that Restricted Subsidiary of its
net income is not at the date of determination permitted without any prior governmental approval
(which has not been obtained) or, directly or indirectly, by the operation of the terms of its
charter or any agreement, instrument, judgment, decree, order, statute, rule, or governmental
regulation applicable to that Restricted Subsidiary or its stockholders, unless such restriction
with respect to the payment of dividends or similar distributions has been legally waived, provided
that Consolidated Net Income will be increased by the amount of dividends or other distributions or
other payments in respect of Equity Interests actually made by such Person in cash and property
(valued at the fair value of such property) to the Borrower or a Restricted Subsidiary in respect
of such period, to the extent not already included therein,

          (g) any impairment charge or asset write-off pursuant to GAAP and the amortization of
intangibles arising pursuant to GAAP,

          (h) effects of adjustments (including the effects of such adjustments pushed down to the
Borrower and its Restricted Subsidiaries) in any line item in such Person’s consolidated financial
statements pursuant to GAAP resulting from the application of purchase accounting in relation to
the Transaction or any consummated acquisition and the amortization or write-off of any amounts
thereof, net of taxes,

          (i) any after-tax effect of income (loss) from the early extinguishment of Indebtedness or
Hedging Obligations or other derivative instruments,

          (j) any fees and expenses incurred during such period, or any amortization thereof for such
period, in connection with any acquisition, Investment, Disposition, incurrence or

15

 

repayment of Indebtedness, issuance of Equity Interests, refinancing transaction or amendment
or modification of any Indebtedness (in each case, including any such transaction consummated prior
to the Closing Date and any such transaction undertaken but not completed) and any charges or
non-recurring merger costs incurred during such period as a result of any such transaction,

          (k) non-cash income or charges resulting from mark-to-market accounting under Financial
Accounting Standard No. 52 relating to Indebtedness denominated in foreign currencies,

          (l) any non-cash compensation expense recorded from grants of stock appreciation or similar
rights, stock options, restricted stock or other rights, and

          (m) any unrealized net gains and losses resulting from hedging obligations and the application
of Statement of Financial Accounting Standards No. 133.

          Notwithstanding the foregoing, for the purpose of determining Cumulative Growth Amount, there
shall be excluded from Consolidated Net Income any income arising from any Disposition of the
Equity Interests of an Unrestricted Subsidiary to the extent such amount increases the Cumulative
Growth Amount available pursuant to clause (d)(ii) of the definition of Cumulative Growth Amount.

          “Consolidated Senior Secured Debt” means, as of any date of determination, the outstanding
principal amount, without duplication, of (a) all Indebtedness under the Facility and (b) all other
Consolidated Total Debt permitted under Sections 7.03(b)(i), (e), (h), (n) and (s) and any
Guarantee under Section 7.03(c) in respect of such Consolidated Total Debt, in each case, that is
secured by a Lien.

          “Consolidated Total Debt” means, as of any date of determination, (a) the aggregate principal
amount of Indebtedness of the Borrower and the Restricted Subsidiaries outstanding on such date,
determined on a consolidated basis in accordance with GAAP (but excluding the effects of any
discounting of Indebtedness resulting from the application of purchase accounting in connection
with the Transaction or any Permitted Acquisition), consisting of Indebtedness for borrowed money,
obligations in respect of Capitalized Leases and debt obligations evidenced by promissory notes or
similar instruments (and excluding (i) any Receivables Management Financing to the extent the
principal amount of Indebtedness thereunder is limited in recourse to Receivables Management Assets
(or is non-recourse to the Borrower or any of its Restricted Subsidiaries other than a special
purpose Receivables Management Subsidiary that owns substantially no assets other than Receivables
Management Assets) and (ii) for the avoidance of doubt, all Indebtedness outstanding under or in
respect of the Receivables Facilities), minus (b) the aggregate amount of unrestricted cash
and unrestricted Cash Equivalents (in each case, free and clear of all Liens, other than
nonconsensual Liens permitted by Section 7.01 and Liens permitted by Section 7.01(r) and clauses
(i) and (ii) of Section 7.01(t)) included in the consolidated balance sheet of the Borrower and the
Restricted Subsidiaries as of such date. The amount of Consolidated Total Debt denominated in a
currency other than Dollars shall be (i) reduced by the amount of any asset of the Borrower and the
Restricted Subsidiaries in respect of the Foreign Exchange Component of any related Swap Contract
or (ii) increased by the amount of any liability of the Borrower and the Restricted Subsidiaries in
respect of the Foreign Exchange Component of any related Swap Contract.

          “Consolidated Working Capital” means, at any date, the excess of (a) the sum of all amounts
(other than cash and Cash Equivalents) that would, in conformity with GAAP, be

16

 

set forth opposite the caption “total current assets” (or any like caption) on a consolidated
balance sheet of the Borrower and the Restricted Subsidiaries at such date, but excluding current
deferred income tax assets, over (b) the sum of all amounts that would, in conformity with GAAP, be
set forth opposite the caption “total current liabilities” (or any like caption) on a consolidated
balance sheet of the Borrower and the Restricted Subsidiaries on such date, including the current
portion of deferred revenue but excluding, without duplication, (i) the current portion of any
Funded Debt, (ii) all Indebtedness consisting of Loans and L/C Obligations to the extent otherwise
included therein, (iii) the current portion of interest and (iv) the current portion of current and
deferred income taxes.

          “Continuing Directors” means the directors of the Borrower on the Closing Date, as elected or
appointed after giving effect to the Merger and the other transactions contemplated hereby, and
each other director, if, in each case, such other directors’ nomination for election to the board
of directors of the Borrower is recommended by a majority of the then Continuing Directors or such
other director receives the vote of the Permitted Holders in his or her election by the
stockholders of the Borrower.

          “Contract Consideration” has the meaning set forth in the definition of “Excess Cash Flow”.

          “Contractual Obligation” means, as to any Person, any provision of any security issued by such
Person or of any agreement, instrument or other undertaking to which such Person is a party or by
which it or any of its property is bound.

          “Control” has the meaning specified in the definition of “Affiliate.”

          “Credit Extension” means each of the following: (a) a Borrowing and (b) an L/C Credit
Extension.

          “Cumulative Consolidated Net Income” means, at any date of determination, Consolidated Net
Income of the Borrower and Restricted Subsidiaries for the period (taken as one accounting period)
commencing on October 1, 2006 to the end of the most recently ended fiscal quarter prior to such
date for which financial statements have been delivered pursuant to Section 6.01(a) or (b).

          “Cumulative Growth Amount” means the sum (without duplication), as of any date of
determination, of:

     (a) the amount of Net Cash Proceeds actually received by the Borrower from the
issuance by the Borrower of any Equity Interests or from any capital contribution in
respect of any Equity Interests of the Borrower after the Closing Date (other than
Permitted Equity Issuances made pursuant to Section 8.05) that was Not Otherwise Applied,
plus

     (b) the amount of Net Cash Proceeds actually received by the Borrower from the
issuance after the Closing Date of Borrower Permitted Subordinated Debt that was Not
Otherwise Applied, plus

     (c) an amount equal to any Returns actually received by the Borrower or any of the
Restricted Subsidiaries in cash or Cash Equivalents in respect of any Investments
(including, without limitation, Investments in Unrestricted Subsidiaries

17

 

except to the extent included in clause (d) below) made after the Closing Date
pursuant to Section 7.02(n), Section 7.02(o) or Section 7.02(v), plus

     (d) without duplication, (i) in the case of the redesignation of an Unrestricted
Subsidiary as a Restricted Subsidiary (which, for purposes hereof, shall be deemed to
include the merger, consolidation or similar transaction of an Unrestricted Subsidiary
into the Borrower or a Restricted Subsidiary, so long as the Borrower or a Restricted
Subsidiary is the surviving entity, and the transfer of all or substantially all of the
assets of an Unrestricted Subsidiary to the Borrower or a Restricted Subsidiary), the fair
market value of the Investment in such Unrestricted Subsidiary, determined to be such
value at the time of such redesignation (or any such merger, consolidation, transfer or
other transaction less the amount of any consideration therefor paid by the Borrower or a
Restricted Subsidiary to any Person other than the Borrower or a Restricted Subsidiary),
provided that if such Unrestricted Subsidiary is a Foreign Subsidiary at the time thereof,
the amount to be included in this clause (d)(i) shall not exceed amounts available for
Investments in a Foreign Subsidiary under Section 7.02(c)(iii)(A) (and after full
utilization thereof, under Section 7.02(n)) and availability under Section 7.02(c)(iii)(A)
(and after full utilization thereof, under Section 7.02(n)) shall be deemed utilized by
the amount included in this clause (d)(i), and (ii) the Equity Interests of any
Unrestricted Subsidiary or upon the Disposition thereof, the amount of Excluded Net Cash
Proceeds realized from such Disposition, plus

     (e) if, as of the last day of the immediately preceding Test Period (after giving Pro
Forma Effect to the transaction with respect to which the Cumulative Growth Amount is
being calculated) the Total Leverage Ratio is 6.0:1 or less, (i) 50% of Cumulative
Consolidated Net Income at such time or (ii) in the case Cumulative Consolidated Net
Income at such time is a deficit, minus 100% of such deficit (except for purposes of
Section 7.02, the amount under this clause (e)(ii) shall be deemed to be zero if
Cumulative Consolidated Net Income at such time is a deficit), minus

     (f) the sum, without duplication, of (A) the aggregate amount of Investments made
after the Closing Date pursuant to Section 7.02(o), (B) the aggregate amount of Restricted
Payments made after the Closing Date pursuant to subclause (B) of Section 7.06(h) and (C)
the aggregate amount of prepayments, redemptions or repurchases made since the Closing
Date pursuant to Section 7.13(a)(iv)(B).

          “Debtor Relief Laws” means the Bankruptcy Code of the United States, and all other
liquidation, conservatorship, bankruptcy, assignment for the benefit of creditors, moratorium,
rearrangement, receivership, insolvency, reorganization, or similar debtor relief Laws of the
United States or other applicable jurisdictions from time to time in effect and affecting the
rights of creditors generally (including, in the case of Loan Parties incorporated or organized in
England or Wales, administration, administrative receivership, voluntary arrangement and schemes of
arrangement).

          “Default” means any event or condition that constitutes an Event of Default or that, with the
giving of any notice, the passage of time, or both, would be an Event of Default.

          “Default Rate” means an interest rate equal to (a) the Base Rate plus (b) the Applicable Rate,
if any, applicable to Base Rate Loans plus (c) 2.0% per annum; provided that with respect to a
Eurocurrency Rate Loan, the Default Rate shall be an interest rate equal to the

18

 

interest rate (including any Applicable Rate) otherwise applicable to such Loan plus 2.0% per
annum, in each case, to the fullest extent permitted by applicable Laws.

          “Defaulting Lender” means any Lender that (a) has failed to fund any portion of the Term
Loans, Revolving Credit Loans, participations in L/C Obligations or participations in Swing Line
Loans required to be funded by it hereunder within one (1) Business Day of the date required to be
funded by it hereunder, unless the subject of a good faith dispute or subsequently cured, (b) has
otherwise failed to pay over to the Administrative Agent or any other Lender any other amount
required to be paid by it hereunder within one (1) Business Day of the date when due, unless the
subject of a good faith dispute or subsequently cured, or (c) has been deemed insolvent or become
the subject of a bankruptcy or insolvency proceeding.

          “Designated Non-Cash Consideration” means the fair market value of non-cash consideration
received by the Borrower or a Restricted Subsidiary in connection with a Disposition pursuant to
Section 7.05(k) that is designated as Designated Non-Cash Consideration pursuant to a certificate
of a Responsible Officer, setting forth the basis of such valuation (which amount will be reduced
by the fair market value of the portion of the non-cash consideration converted to cash within 180
days following the consummation of the applicable Disposition).

          “Disposed EBITDA” means, with respect to any Sold Entity or Business for any period, the
amount for such period of Consolidated EBITDA of such Sold Entity or Business (determined as if
references to the Borrower and the Restricted Subsidiaries in the definition of Consolidated EBITDA
were references to such Sold Entity or Business and its Subsidiaries), all as determined on a
consolidated basis for such Sold Entity or Business.

          “Disposition” or “Dispose” means the sale, transfer, license, lease or other disposition
(including any sale and leaseback transaction and any sale of Equity Interests) of any property by
any Person, including any sale, assignment, transfer or other disposal, with or without recourse,
of any notes or accounts receivable or any rights and claims associated therewith; provided that
“Disposition” and “Dispose” shall not be deemed to include any issuance by the Borrower of any of
its Equity Interests to another Person.

          “Disqualified Equity Interests” means any Equity Interest which, by its terms (or by the terms
of any security or other Equity Interests into which it is convertible or for which it is
exchangeable), or upon the happening of any event or condition (a) matures or is mandatorily
redeemable (other than solely for Qualified Equity Interests), pursuant to a sinking fund
obligation or otherwise (except as a result of a change of control or asset sale so long as any
rights of the holders thereof upon the occurrence of a change of control or asset sale event shall
be subject to the prior repayment in full of the Loans and all other Obligations that are accrued
and payable and the termination of the Commitments), (b) is redeemable at the option of the holder
thereof (other than solely for Qualified Equity Interests), in whole or in part, (c) provides for
the scheduled payments of dividends in cash, or (d) is or becomes convertible into or exchangeable
for Indebtedness or any other Equity Interests that would constitute Disqualified Equity Interests,
in each case, prior to the date that is ninety-one (91) days after the Maturity Date of the Term
Loans.

          “Disqualified Institution” means the Persons designated by the Borrower in writing to the
Administrative Agent as a “Disqualified Institution” on or prior to the Closing Date.

          “Dollar” and “$” mean lawful money of the United States.

19

 

          “Domestic Subsidiary” means any Subsidiary that is organized under the Laws of the United
States, any state thereof or the District of Columbia.

          “Eligible Assignee” means any Assignee permitted by and consented to in accordance with
Section 10.07(b).

          “EMU” means the economic and monetary union in accordance with the Treaty of Rome 1957, as
amended by the Single European Act 1986, the Maastricht Treaty of 1992 and the Amsterdam Treaty of
1998.

          “Environmental Laws” means any and all Federal, state, local, and foreign statutes, Laws,
regulations, ordinances, rules, judgments, orders, decrees, permits, concessions, grants,
franchises, licenses, agreements or governmental restrictions relating to pollution, the protection
of the environment, natural resources, or, to the extent relating to exposure to Hazardous
Materials, human health or to the release of any materials into the environment, including those
related to Hazardous Materials, air emissions and discharges to waste or public systems.

          “Environmental Liability” means any liability, contingent or otherwise (including any
liability for damages, costs of environmental remediation, fines, penalties or indemnities), of the
Borrower, any other Loan Party or any of their respective Subsidiaries directly or indirectly
resulting from or based upon (a) violation of any Environmental Law, (b) the generation, use,
handling, transportation, storage, treatment or disposal of any Hazardous Materials, (c) exposure
to any Hazardous Materials, (d) the release or threatened release of any Hazardous Materials into
the environment or (e) any contract, agreement or other consensual arrangement pursuant to which
liability is assumed or imposed with respect to any of the foregoing.

          “Environmental Permit” means any permit, approval, identification number, license or other
authorization required under any Environmental Law.

          “Equity Contribution” means the contribution by the Equity Investors (and certain
co-investors) of an aggregate amount of cash of not less than $725,750,000 to Omaha.

          “Equity Interests” means, with respect to any Person, all of the shares, interests, rights,
participations or other equivalents (however designated) of capital stock of (or other ownership or
profit interests or units in) such Person and all of the warrants, options or other rights for the
purchase, acquisition or exchange from such Person of any of the foregoing (including through
convertible securities).

          “Equity Investors” means the Sponsors and the Management Stockholders.

          “ERISA” means the Employee Retirement Income Security Act of 1974, as amended from time to
time.

          “ERISA Affiliate” means any trade or business (whether or not incorporated) that is under
common control with any Loan Party within the meaning of Section 414 of the Code or Section 4001 of
ERISA.

          “ERISA Event” means (a) a Reportable Event with respect to a Pension Plan; (b) a withdrawal by
any Loan Party or any ERISA Affiliate from a Pension Plan subject to

20

 

Section 4063 of ERISA during a plan year in which it was a substantial employer (as defined in
Section 4001(a)(2) of ERISA) or a cessation of operations that is treated as such a withdrawal
under Section 4062(e) of ERISA; (c) a complete or partial withdrawal by any Loan Party or any ERISA
Affiliate from a Multiemployer Plan or notification that a Multiemployer Plan is in reorganization;
(d) the filing of a notice of intent to terminate, the treatment of a Plan amendment as a
termination under Sections 4041 or 4041A of ERISA, or the commencement of proceedings by the PBGC
to terminate a Pension Plan or Multiemployer Plan; (e) an event or condition which constitutes
grounds under Section 4042 of ERISA for the termination of, or the appointment of a trustee to
administer, any Pension Plan or Multiemployer Plan; or (f) the imposition of any liability under
Title IV of ERISA, other than for PBGC premiums due but not delinquent under Section 4007 of ERISA,
upon any Loan Party or any ERISA Affiliate.

     "Eurocurrency Rate” means, for any Interest Period with respect to any Eurocurrency Rate Loan:

     (a) the rate per annum equal to the rate determined by the Administrative Agent to be
the offered rate that appears on the page of the Telerate Service (or any successor
thereto) that displays an average British Bankers Association Interest Settlement Rate for
deposits in Dollars (for delivery on the first day of such Interest Period) with a term
equivalent to such Interest Period, determined as of approximately 11:00 a.m. (London
time) two (2) Business Days prior to the first day of such Interest Period, or, if
different, the date on which quotations would customarily be provided by leading banks in
the London Interbank Market for deposits of amounts in the relevant currency for delivery
on the first day of such Interest Period, or

     (b) if the rate referenced in the preceding clause (a) does not appear on such page
or service or such page or service shall not be available, the rate per annum equal to the
rate determined by the Administrative Agent to be the offered rate on such other page or
other service that displays an average British Bankers Association Interest Settlement
Rate for deposits in Dollars (for delivery on the first day of such Interest Period) with
a term equivalent to such Interest Period, determined as of approximately 11:00 a.m.
(London time) two (2) Business Days prior to the first day of such Interest Period, or, if
different, the date on which quotations would customarily be provided by leading banks in
the London Interbank Market for deposits of amounts in the relevant currency for delivery
on the first day of such Interest Period, or

     (c) if the rates referenced in the preceding clauses (a) and (b) are not available,
the rate per annum equal to the rate determined by the Administrative Agent to be the
offered rate on such other comparable publicly available service for displaying
eurocurrency rates as may be selected by the Administrative Agent for deposits in Dollars
(for delivery on the first day of such Interest Period) with a term equivalent to such
Interest Period, determined as of approximately 11:00 a.m. (London time) two (2) Business
Days prior to the first day of such Interest Period, or, if different, the date on which
quotations would customarily be provided by leading banks in the London Interbank Market
for deposits of amounts in the relevant currency for delivery on the first day of such
Interest Period.

          “Eurocurrency Rate Loan” means a Loan that bears interest at a rate based on the Eurocurrency
Rate.

          “Event of Default” has the meaning specified in Section 8.01.

21

 

          “Excess Cash Flow” means, for any period, an amount equal to the excess of:

     (a) the sum, without duplication, of:

     (i) the consolidated net income (loss) of the Borrower and the Restricted
Subsidiaries for such period determined on a consolidated basis in accordance with
GAAP, excluding, without duplication, (A) extraordinary items for such period, (B)
the cumulative effect of a change in accounting principles during such period to
the extent included in consolidated net income (loss), (C) the net income for such
period of any Person that is not a Subsidiary, or that is an Unrestricted
Subsidiary, or that is accounted for by the equity method of accounting, or that is
otherwise attributable to investments in joint ventures recorded using the equity
method of accounting (provided that the amount of any dividends or distributions or
other payments that are paid in cash (or to the extent of property and assets
converted into cash) to the Borrower or a Restricted Subsidiary in respect of such
period shall not be so excluded), (D) any after-tax effect of income (loss) from
the early extinguishment of Indebtedness or Hedging Obligations or other derivative
instruments, (E) non-cash income or charges resulting from mark-to-market
accounting under Financial Accounting Standard No. 52 relating to Indebtedness
denominated in foreign currencies, and (F) any unrealized net gains and losses
resulting from hedging obligations and the application of Statement of Financial
Accounting Standards No. 133,

     (ii) an amount equal to the amount of all non-cash charges to the extent
deducted in arriving at such consolidated net income (loss),

     (iii) decreases in Consolidated Working Capital and long-term account
receivables for such period (other than any such decreases arising from
acquisitions by the Borrower and the Restricted Subsidiaries completed during such
period), and

     (iv) an amount equal to the aggregate net non-cash loss on Dispositions by the
Borrower and the Restricted Subsidiaries during such period (other than
Dispositions in the ordinary course of business) to the extent deducted in arriving
at such consolidated net income (loss); over

     (b) the sum, without duplication, of:

     (i) an amount equal to the amount of all non-cash credits and cash charges
included in arriving at consolidated net income (loss) of the Borrower and the
Restricted Subsidiaries in clause (a)(i) above,

     (ii) without duplication of amounts deducted pursuant to clause (xi) below in
prior fiscal years, the amount of Capital Expenditures made in cash or accrued
during such period pursuant to Section 7.15, except to the extent that such Capital
Expenditures were financed with the proceeds of Indebtedness of the Borrower or the
Restricted Subsidiaries,

     (iii) the aggregate amount of all principal payments of Indebtedness of the
Borrower and the Restricted Subsidiaries (including (A) the principal component of
payments in respect of Capitalized Leases and (B) the amount of

22

 

any mandatory prepayment of Term Loans pursuant to Section 2.05(b)(ii) to the
extent required due to a Disposition that resulted in an increase to consolidated
net income (loss) and not in excess of the amount of such increase but excluding
(X) all other prepayments of Term Loans and (Y) all prepayments of Revolving Credit
Loans and Swing Line Loans) made during such period (other than in respect of any
revolving credit facility to the extent there is not an equivalent permanent
reduction in commitments thereunder), except to the extent financed with the
proceeds of other Indebtedness of the Borrower or the Restricted Subsidiaries,

     (iv) an amount equal to the aggregate net non-cash gain on Dispositions by the
Borrower and the Restricted Subsidiaries during such period (other than
Dispositions in the ordinary course of business) to the extent included in arriving
at such consolidated net income (loss),

     (v) increases in Consolidated Working Capital and long-term account
receivables for such period (other than any such increases arising from
acquisitions by the Borrower and the Restricted Subsidiaries during such period),

     (vi) cash payments by the Borrower and the Restricted Subsidiaries during such
period in respect of long-term liabilities of the Borrower and the Restricted
Subsidiaries other than Indebtedness,

     (vii) without duplication of amounts deducted pursuant to clause (xi) below in
prior fiscal years, the amount of Investments and acquisitions made during such
period pursuant to Section 7.02 (other than Section 7.02(a)) to the extent that
such Investments and acquisitions were financed with internally generated cash flow
of the Borrower and the Restricted Subsidiaries,

     (viii) the amount of Restricted Payments paid during such period pursuant to
Section 7.06(f), (g), (h), (i), (k) and (l) to the extent such Restricted Payments
were financed with internally generated cash flow of the Borrower and the
Restricted Subsidiaries,

     (ix) without duplication of amounts deducted from Excess Cash Flow in prior
periods, the aggregate amount of expenditures actually made by the Borrower and the
Restricted Subsidiaries in cash during such period (including expenditures for the
payment of financing fees) to the extent that such expenditures are not expensed
during such period,

     (x) the aggregate amount of any premium, make-whole or penalty payments
actually paid in cash by the Borrower and the Restricted Subsidiaries during such
period that are required to be made in connection with any prepayment of
Indebtedness,

     (xi) without duplication of amounts deducted from Excess Cash Flow in prior
periods, the aggregate consideration required to be paid in cash by the Borrower or
any of the Restricted Subsidiaries pursuant to binding contracts (the “Contract
Consideration”) entered into prior to or during such period relating to Permitted
Acquisitions or Capital Expenditures to be consummated or made during the period of
four consecutive fiscal quarters of the Borrower following

23

 

the end of such period, provided that to the extent the aggregate amount of
internally generated cash actually utilized to finance such Permitted Acquisitions
during such period of four consecutive fiscal quarters is less than the Contract
Consideration, the amount of such shortfall shall be added to the calculation of
Excess Cash Flow at the end of such period of four consecutive fiscal quarters,

     (xii) the amount of cash taxes paid in such period to the extent they exceed
the amount of tax expense deducted in determining consolidated net income (loss)
for such period,

     (xiii) proceeds received by the Borrower and the Restricted Subsidiaries from
insurance claims with respect to casualty events or business interruption which
reimburse prior business expenses to the extent such expenses were added to
consolidated net income (loss) for such period,

     (xiv) cash indemnity payments received pursuant to indemnification provisions
in any agreement in connection with the Merger, any Permitted Acquisition or any
other Investment permitted hereunder (or in any similar agreement related to any
other acquisition consummated prior to the Closing Date, including the acquisitions
of Intrado Inc. and Raindance Communications, Inc.),

     (xv) cash expenses incurred in connection with deferred compensation
arrangements in connection with the Transactions,

     (xvi) cash expenditures made in respect of Swap Contracts to the extent not
reflected in the computation of consolidated net income (loss) for such period, and

     (xvii) to the extent included in consolidated net income (loss) for such
period, the Net Cash Proceeds of any Permitted Equity Issuances made pursuant to
Section 8.05.

          “Exchange Act” means the Securities Exchange Act of 1934.

          “Exchange Rate” means on any day with respect to any currency other than Dollars, the rate at
which such currency may be exchanged into Dollars, as set forth at approximately 11:00 a.m. (London
time) on such day on the Reuters World Currency Page for such currency; in the event that such rate
does not appear on any Reuters World Currency Page, the Exchange Rate shall be determined by
reference to such other publicly available service for displaying exchange rates as may be agreed
upon by the Administrative Agent and the Borrower, or, in the absence of such agreement, such
Exchange Rate shall instead be the arithmetic average of the spot rates of exchange of the
Administrative Agent in the market where its foreign currency exchange operations in respect of
such currency are then being conducted, at or about 10:00 a.m. (New York City time) on such date
for the purchase of Dollars for delivery two Business Days later.

          “Excluded Net Cash Proceeds” means Net Cash Proceeds (determined without regard to the proviso
at the end of paragraph (a) of the definition thereof) from any Disposition or Casualty Event in
respect of, or by, (a) any Foreign Subsidiary (other than any Foreign Subsidiary to the extent that
(i) such Foreign Subsidiary would at such time be permitted to distribute such

24

 

Net Cash Proceeds to the Borrower or a Domestic Restricted Subsidiary in accordance with
applicable laws, including regulatory and capital requirements, and (ii) no material adverse tax
consequence would arise therefrom), (b) any Subsidiary which is not a wholly owned Subsidiary, to
the extent such Net Cash Proceeds are used to assure compliance with regulatory capital
requirements applicable to such Subsidiary, cannot be distributed to any Loan Party without adverse
tax consequences or are otherwise distributed to shareholders of such Subsidiary who are not Loan
Parties, (c) Equity Interests of any Unrestricted Subsidiary and (d) property and assets
contributed to the Borrower other than by a Subsidiary of the Borrower.

          “Excluded Receivables Management Subsidiary” means any Receivables Management Subsidiary that
(a) is an obligor under any Receivables Management Financing or (b) pursuant to the terms of any
Receivables Management Financing, any service agreement (or similar arrangement) required by or
entered into in connection with such Receivables Management Financing or any credit support
provided by it in favor of any financier of such Receivables Management Financing, (i) is not
permitted to be a Guarantor or (ii) the creation of a Lien on the Equity Interests of such
Receivables Management Subsidiary is not permitted or would (including upon foreclosure thereof)
result in a change of control (or similar event), default, termination, payment, purchase or
repurchase obligation. Schedule 1.01F lists the Excluded Receivables Management Subsidiaries as of
the Closing Date.

          “Excluded Subsidiary” means (a) any Subsidiary that is not a wholly-owned Subsidiary, (b) any
Receivables Subsidiary, (c) any Excluded Receivables Management Subsidiary, (d) each Subsidiary
listed on Schedule 1.01C hereto, (e) any Subsidiary that is prohibited by applicable Law from
guaranteeing the Obligations, (f) any Domestic Subsidiary that is a Subsidiary of a Foreign
Subsidiary, (g) any Restricted Subsidiary acquired pursuant to a Permitted Acquisition financed
with secured Indebtedness incurred pursuant to Section 7.03(g) and each Restricted Subsidiary
thereof that guarantees such Indebtedness; provided that each such Restricted Subsidiary shall
cease to be an Excluded Subsidiary under this clause (g) if such secured Indebtedness is repaid or
becomes unsecured or if such Restricted Subsidiary ceases to guarantee such secured Indebtedness,
as applicable, (h) any Immaterial Subsidiary and (i) any other Subsidiary with respect to which, in
the reasonable judgment of the Administrative Agent (confirmed in writing by notice to the
Borrower), the cost or other consequences (including any adverse tax consequences) of providing a
Senior Guarantee shall be excessive in view of the benefits to be obtained by the Lenders
therefrom.

          “Existing Credit Agreement” means the Amended and Restated Credit Agreement, dated as of
November 15, 2004, among West, the Subsidiaries of West from time to time party thereto as
guarantors, the lenders party thereto and Wachovia Bank, National Association, as Administrative
Agent.

          “Existing Letters of Credit” means the letters of credit outstanding on the Closing Date and
set forth on Schedule 1.01D.

          “Facility” means the Term Loans, the Revolving Credit Facility, the Swing Line Sublimit or the
Letter of Credit Sublimit, as the context may require.

          “Federal Funds Rate” means, for any day, the rate per annum equal to the weighted average of
the rates on overnight Federal funds transactions with members of the Federal Reserve System
arranged by Federal funds brokers on such day, as published by the Federal Reserve Bank on the
Business Day next succeeding such day; provided that (a) if such day is not a Business Day, the
Federal Funds Rate for such day shall be such rate on such

25

 

transactions on the next preceding Business Day as so published on the next succeeding
Business Day, and (b) if no such rate is so published on such next succeeding Business Day, the
Federal Funds Rate for such day shall be the average of the quotations (rounded upward, if
necessary, to a whole multiple of 1/100 of 1%) received by the Administrative Agent from three
federal funds brokers of recognized standing selected by it on such day on such transactions as
determined by the Administrative Agent.

          “Foreign Exchange Component” means, with reference to any Swap Contract relating to
Indebtedness, the cumulative change in fair value of such Swap Contract resulting exclusively from
changes in spot exchange rates.

          “Foreign Lender” has the meaning specified in Section 10.15(a)(i).

          “Foreign Subsidiary” means any direct or indirect Restricted Subsidiary of the Borrower which
(a) is not a Domestic Subsidiary or (b) is set forth on Schedule 1.01E.

          “Foreign Subsidiary Available Investment Basket” means the following amounts, to the extent
not previously utilized: (a) $100,000,000 (net of any Returns in respect of any Investment made in
reliance on this clause (a)), (b) for the purposes of Section 7.02(i) only, the net cash proceeds
of any Indebtedness incurred pursuant to Section 7.03(g)(ii), and (c) the amounts referred to in
Sections 7.02(n), 7.02(o) and 7.02(v) (and to the extent any of Sections 7.02(n), 7.02(o) and
7.02(v) is relied upon for purposes of this definition, a corresponding amount under such Section
shall be deemed to have been utilized).

          “FRB” means the Board of Governors of the Federal Reserve System of the United States.

          “Fund” means any Person (other than a natural person) that is engaged in making, purchasing,
holding or otherwise investing in commercial loans and similar extensions of credit in the ordinary
course.

          “Funded Debt” means all Indebtedness of the Borrower and the Restricted Subsidiaries for
borrowed money that matures more than one year from the date of its creation or matures within one
year from such date that is renewable or extendable, at the option of such Person, to a date more
than one year from such date or arises under a revolving credit or similar agreement that obligates
the lender or lenders to extend credit during a period of more than one year from such date,
including Indebtedness in respect of the Loans.

          “GAAP” means generally accepted accounting principles in the United States of America, as in
effect from time to time; provided, however, that if the Borrower notifies the Administrative Agent
that the Borrower requests an amendment to any provision hereof to eliminate the effect of any
change occurring after the Closing Date in GAAP or in the application thereof on the operation of
such provision (or if the Administrative Agent notifies the Borrower that the Required Lenders
request an amendment to any provision hereof for such purpose), regardless of whether any such
notice is given before or after such change in GAAP or in the application thereof, then such
provision shall be interpreted on the basis of GAAP as in effect and applied immediately before
such change shall have become effective until such notice shall have been withdrawn or such
provision amended in accordance herewith.

          “Governmental Authority” means any nation or government, any state or other political
subdivision thereof, any agency, authority, instrumentality, regulatory body, court,

26

 

administrative tribunal, central bank or other entity exercising executive, legislative,
judicial, taxing, regulatory or administrative powers or functions of or pertaining to government.

          “Granting Lender” has the meaning specified in Section 10.07(h).

          “Guarantee” means, as to any Person, without duplication, (a) any obligation, contingent or
otherwise, of such Person guaranteeing or having the economic effect of guaranteeing any
Indebtedness or other monetary obligation payable or performable by another Person (the “primary
obligor”) in any manner, whether directly or indirectly, and including any obligation of such
Person, direct or indirect, (i) to purchase or pay (or advance or supply funds for the purchase or
payment of) such Indebtedness or other monetary obligation, (ii) to purchase or lease property,
securities or services for the purpose of assuring the obligee in respect of such Indebtedness or
monetary other obligation of the payment or performance of such Indebtedness or other monetary
obligation, (iii) to maintain working capital, equity capital or any other financial statement
condition or liquidity or level of income or cash flow of the primary obligor so as to enable the
primary obligor to pay such Indebtedness or other monetary obligation, or (iv) entered into for the
purpose of assuring in any other manner the obligee in respect of such Indebtedness or other
monetary obligation of the payment or performance thereof or to protect such obligee against loss
in respect thereof (in whole or in part), or (b) any Lien on any assets of such Person securing any
Indebtedness or other monetary obligation of any other Person, whether or not such Indebtedness or
monetary other obligation is assumed by such Person (or any right, contingent or otherwise, of any
holder of such Indebtedness to obtain any such Lien); provided that the term “Guarantee” shall not
include endorsements for collection or deposit, in either case in the ordinary course of business,
or customary and reasonable indemnity obligations in effect on the Closing Date or entered into in
connection with any acquisition or disposition of assets permitted under this Agreement (other than
such obligations with respect to Indebtedness). The amount of any Guarantee shall be deemed to be
an amount equal to the stated or determinable amount of the related primary obligation, or portion
thereof, in respect of which such Guarantee is made or, if not stated or determinable, the maximum
reasonably anticipated liability in respect thereof as determined by the guaranteeing Person in
good faith. The term “Guarantee” as a verb has a corresponding meaning.

          “Guarantors” has the meaning set forth in the definition of “Collateral and Guarantee
Requirement”.

          “Guaranty” means, collectively, (a) the Guarantee Agreement made by the Guarantors in favor of
the Administrative Agent on behalf of the Secured Parties, substantially in the form of Exhibit F
and (b) each other guaranty and guaranty supplement delivered pursuant to Section 6.11.

          “Hazardous Materials” means all explosive or radioactive substances or wastes and all
hazardous or toxic substances, wastes or pollutants, including petroleum or petroleum distillates,
asbestos or asbestos-containing materials, polychlorinated biphenyls, radon gas, infectious or
medical wastes and all other substances or wastes of any nature regulated pursuant to any
Environmental Law.

          “Hedge Bank” means LCPI, any Lender or L/C Issuer, an Affiliate of LCPI or any Lender or L/C
Issuer, or any Person that was a Lender, L/C Issuer or Affiliate thereof at the time it entered
into a Secured Hedge Agreement, with respect to any Secured Hedge Agreement entered into prior to,
on or after the date of this Agreement.

27

 

          “Holdings” means any Person that becomes the direct parent company of the Borrower owning
directly, of record and beneficially, 100% of the outstanding Equity Interests of the Borrower, in
which the Permitted Holders at such time shall have acquired, directly or indirectly, Equity
Interests; provided, however, that upon the occurrence of a Holdings Election Event, Holdings shall
comply with and shall be subject to (i) the mandatory prepayment provisions set forth in Section
2.05(b), (ii) the representations and warranties set forth in Article V, (iii) the covenants set
forth in Articles VI and VII (and any Collateral Documents to which it becomes a party pursuant to
the terms thereof), (iv) the provisions of Article VIII, and (v) in the case of clauses (i), (ii),
(iii) and (iv), all related definitions.

          “Holdings Election Event” means the occurrence of both of the following: (a) the Borrower
shall become the Subsidiary of Holdings and (b) the Borrower shall make a Restricted Payments
Interest Expense Election.

          “Honor Date” has the meaning specified in Section 2.03(c)(i).

          “Immaterial Subsidiary” means any Subsidiary designated in writing by the Borrower to the
Administrative Agent as an Immaterial Subsidiary that does not, as of the last day of the most
recently completed fiscal quarter of the Borrower, have assets with a value in excess of 3.0% of
the consolidated total assets of the Borrower and its Subsidiaries and did not, as of the
four-quarter period ending on the last day of such fiscal quarter, have revenues exceeding 3.0% of
the consolidated revenues of the Borrower and its Subsidiaries; provided that if (a) such
Subsidiary shall have been designated in writing by the Borrower to the Administrative Agent as an
Immaterial Subsidiary, and (b) if (i) the aggregate assets then owned by all Subsidiaries of the
Borrower that would otherwise constitute Immaterial Subsidiaries shall have a value in excess of
5.0% of the consolidated total assets of the Borrower and its Subsidiaries as of the last day of
such fiscal quarter or (ii) the combined revenues of all Subsidiaries of the Borrower that would
otherwise constitute Immaterial Subsidiaries shall exceed 5.0% of the consolidated revenues of the
Borrower and its Subsidiaries for such four-quarter period, the Borrower shall redesignate one or
more of such Subsidiaries to not be Immaterial Subsidiaries within ten (10) Business Days after
delivery of the Compliance Certificate for such fiscal quarter such that only those such
Subsidiaries as shall then have aggregate assets of less than 5.0% of the consolidated total assets
of the Borrower and its Subsidiaries and combined revenues of less than 5.0% of the consolidated
revenues of the Borrower and its Subsidiaries shall constitute Immaterial Subsidiaries.

          “Incremental Amendment” has the meaning set forth in Section 2.14(c).

          “Incremental Facility Closing Date” has the meaning set forth in Section 2.14(c).

          “Incremental Term Loans” has the meaning set forth in Section 2.14(a).

          “Indebtedness” means, as to any Person at a particular time, without duplication, all of the
following, whether or not included as indebtedness or liabilities in accordance with GAAP:

     (a) all obligations of such Person for borrowed money and all obligations of such
Person evidenced by bonds, debentures, notes, loan agreements or other similar
instruments;

28

 

     (b) the maximum amount (after giving effect to any prior drawings or reductions which
may have been reimbursed) of all letters of credit (including standby and commercial),
bankers’ acceptances, bank guaranties, surety bonds, performance bonds and similar
instruments issued or created by or for the account of such Person;

     (c) net obligations of such Person under any Swap Contract;

     (d) all obligations of such Person to pay the deferred purchase price of property or
services (other than (i) trade accounts payable in the ordinary course of business and
(ii) any earn-out obligation until such obligation becomes a liability on the balance
sheet of such Person in accordance with GAAP);

     (e) indebtedness (excluding prepaid interest thereon) secured by a Lien on property
owned or being purchased by such Person (including indebtedness arising under conditional
sales or other title retention agreements and mortgage, industrial revenue bond,
industrial development bond and similar financings), whether or not such indebtedness
shall have been assumed by such Person or is limited in recourse;

     (f) all Attributable Indebtedness;

     (g) all obligations of such Person in respect of Disqualified Equity Interests; and

     (h) all Guarantees of such Person in respect of any of the foregoing.

For all purposes hereof, the Indebtedness of any Person shall (A) include the Indebtedness of any
partnership or joint venture (other than a joint venture that is itself a corporation or limited
liability company) in which such Person is a general partner or a joint venturer, except to the
extent such Person’s liability for such Indebtedness is otherwise limited and only to the extent
such Indebtedness would be included in the calculation of Consolidated Total Debt and (B) in the
case of the Borrower and its Subsidiaries, exclude all intercompany Indebtedness having a term not
exceeding 364 days (inclusive of any roll-over or extensions of terms) and made in the ordinary of
business consistent with past practice. The amount of any net obligation under any Swap Contract
on any date shall be deemed to be the Swap Termination Value thereof as of such date. The amount
of Indebtedness of any Person for purposes of clause (e) shall be deemed to be equal to the lesser
of (i) the aggregate unpaid amount of such Indebtedness and (ii) the fair market value of the
property encumbered thereby as determined by such Person in good faith.

          “Indemnified Liabilities” has the meaning set forth in Section 10.05.

          “Indemnitees” has the meaning set forth in Section 10.05.

          “Information” has the meaning specified in Section 10.08.

          “Initial L/C Issuer” means Deutsche Bank Trust Company Americas, in its capacity as an issuer
of Letters of Credit hereunder.

          “Intellectual Property Security Agreement” means the Intellectual Property Security Agreement,
substantially in the form attached as Exhibit I.

29

 

          “Interest Coverage Ratio” means, with respect to the Borrower and the Restricted Subsidiaries
on a consolidated basis, as of the end of any fiscal quarter of the Borrower for the Test Period
ending on such date, the ratio of (a) Consolidated EBITDA to (b) Consolidated Interest Expense.

          “Interest Payment Date” means, (a) as to any Loan other than a Base Rate Loan, the last day of
each Interest Period applicable to such Loan and the Maturity Date of the Facility under which such
Loan was made; provided that if any Interest Period for a Eurocurrency Rate Loan exceeds three
months, the respective dates that fall every three months after the beginning of such Interest
Period shall also be Interest Payment Dates; and (b) as to any Base Rate Loan (including a Swing
Line Loan), the last Business Day of each March, June, September and December and the Maturity Date
of the Facility under which such Loan was made.

          “Interest Period” means, as to each Eurocurrency Rate Loan, the period commencing on the date
such Eurocurrency Rate Loan is disbursed or converted to or continued as a Eurocurrency Rate Loan
and ending on the date one, two, three or six months thereafter, or to the extent agreed to by, or
available to, each Lender of such Eurocurrency Rate Loan, nine or twelve months thereafter, as
selected by the Borrower in its Committed Loan Notice; provided that:

     (a) any Interest Period that would otherwise end on a day that is not a Business Day
shall be extended to the next succeeding Business Day unless such Business Day falls in
another calendar month, in which case such Interest Period shall end on the next preceding
Business Day;

     (b) any Interest Period that begins on the last Business Day of a calendar month (or
on a day for which there is no numerically corresponding day in the calendar month at the
end of such Interest Period) shall end on the last Business Day of the calendar month at
the end of such Interest Period; and

     (c) no Interest Period shall extend beyond the Maturity Date of the Facility under
which such Loan was made.

          “Investment” means, as to any Person, any direct or indirect acquisition or investment by such
Person, whether by means of (a) the purchase or other acquisition of Equity Interests or debt or
other securities or receivables of another Person, (b) a loan, advance or capital contribution to,
Guarantee or assumption of Indebtedness of, or purchase or other acquisition of any other debt or
equity participation or interest in, another Person, including any partnership or joint venture
interest in such other Person (excluding, in the case of the Borrower and its Restricted
Subsidiaries, intercompany loans, advances, or Indebtedness having a term not exceeding 364 days
(inclusive of any roll-over or extensions of terms) and made in the ordinary course of business
consistent with past practice) or (c) the purchase or other acquisition (in one transaction or a
series of transactions) of all or substantially all of the property and assets or business of
another Person or assets constituting a business unit, line of business or division of such Person.
For purposes of covenant compliance, the amount of any Investment shall be the amount actually
invested, without adjustment for subsequent increases or decreases in the value of such Investment.

          “IP Collateral” means all “Intellectual Property Collateral” referred to in the Collateral
Documents and all of the other IP Rights that are or are required by the terms hereof or

30

 

of the Collateral Documents to be subject to Liens in favor of the Administrative Agent for
the benefit of the Secured Parties.

          “IP Rights” has the meaning set forth in Section 5.15.

          “IRS” means the United States Internal Revenue Service.

          “Judgment Currency” has the meaning specified in Section 10.19.

          “Junior Financing” has the meaning specified in Section 7.13.

          “Junior Financing Documentation” means any documentation governing any Junior Financing.

          “Laws” means, collectively, all international, foreign, Federal, state and local statutes,
treaties, rules, guidelines, regulations, ordinances, codes and administrative or judicial
precedents or authorities, including the interpretation or administration thereof by any
Governmental Authority charged with the enforcement, interpretation or administration thereof, and
all applicable administrative orders, directed duties, requests, licenses, authorizations and
permits of, and agreements with, any Governmental Authority, in each case whether or not having the
force of law.

          “L/C Advance” means, with respect to each Revolving Credit Lender, such Lender’s funding of
its participation in any L/C Borrowing in accordance with its Pro Rata Share.

          “L/C Borrowing” means an extension of credit resulting from a drawing under any Letter of
Credit which has not been reimbursed on the date when made or refinanced as a Revolving Credit
Borrowing.

          “L/C Credit Extension” means, with respect to any Letter of Credit, the issuance thereof or
extension of the expiry date thereof, or the renewal or increase of the amount thereof.

          “L/C Issuer” means the Initial L/C Issuer and any other Lender that becomes an L/C Issuer in
accordance with Section 2.03(k) or 10.07(j), in each case, in its capacity as an issuer of Letters
of Credit (including Existing Letters of Credit) hereunder, or any successor issuer of Letters of
Credit hereunder.

          “L/C Obligations” means, as at any date of determination, the aggregate undrawn amount of all
outstanding Letters of Credit plus the aggregate of all Unreimbursed Amounts, including all L/C
Borrowings.

          “LCPI” means Lehman Commercial Paper Inc.

          “Lender” has the meaning specified in the introductory paragraph to this Agreement and, as the
context requires, includes an L/C Issuer and the Swing Line Lender, and their respective successors
and assigns as permitted hereunder, each of which is referred to herein as a “Lender”.

31

 

          “Lender Addendum” means, with respect to any initial Lender, a Lender Addendum, substantially
in the form of Exhibit K, to be executed and delivered by such Lender on the Closing Date as
provided in Section 10.23.

          “Lending Office” means, as to any Lender, the office or offices of such Lender described as
such in such Lender’s Administrative Questionnaire, or such other office or offices as a Lender may
from time to time notify the Borrower and the Administrative Agent.

          “Letter of Credit” means any letter of credit issued hereunder. A Letter of Credit may be a
commercial letter of credit or a standby letter of credit.

          “Letter of Credit Application” means an application and agreement for the issuance or
amendment of a Letter of Credit in the form from time to time in use by the relevant L/C Issuer.

          “Letter of Credit Expiration Date” means the day that is five (5) Business Days prior to the
scheduled Maturity Date then in effect for the Revolving Credit Facility (or, if such day is not a
Business Day, the next preceding Business Day).

          “Letter of Credit Sublimit” means an amount equal to the lesser of (a) $30,000,000 and (b) the
aggregate amount of the Revolving Credit Commitments. The Letter of Credit Sublimit is part of,
and not in addition to, the Revolving Credit Facility.

          “Lien” means any mortgage, pledge, hypothecation, assignment, deposit arrangement,
encumbrance, lien (statutory or other), charge, or preference, priority or other security interest
or preferential arrangement of any kind or nature whatsoever (including any conditional sale or
other title retention agreement, any easement, right of way or other encumbrance on title to real
property, and any Capitalized Lease having substantially the same economic effect as any of the
foregoing).

          “Loan” means an extension of credit by a Lender to the Borrower under Article II in the form
of a Term Loan, a Revolving Credit Loan or a Swing Line Loan.

          “Loan Documents” means, collectively, (i) this Agreement, (ii) the Notes, (iii) the Guaranty,
(iv) the Collateral Documents and (v) each Letter of Credit Application.

          “Loan Parties” means, collectively, the Borrower and each Guarantor.

          “Management Stockholders” means the members of management of the Borrower or its Subsidiaries
who are investors in the Borrower or any direct or indirect parent thereof.

          “Mandatory Prepayment Amount” has the meaning specified in Section 2.05(b)(vii).

          “Master Agreement” has the meaning specified in the definition of “Swap Contract.”

          “Material Adverse Effect” means (a) a material adverse effect on the business, operations,
assets, liabilities (actual or contingent) or financial condition of the Borrower and its
Subsidiaries, taken as a whole, (b) a material adverse effect on the ability of the Borrower or the

32

 

Loan Parties (taken as a whole) to perform their respective payment obligations under any Loan
Document to which the Borrower or any of the Loan Parties is a party or (c) a material adverse
effect on the rights and remedies of the Lenders under any Loan Document.

          “Material Real Property” means any real property owned by any Loan Party with a book value in
excess of $3,000,000.

          “Maturity Date” means (a) with respect to the Revolving Credit Facility, October 24, 2012 and
(b) with respect to the Term Loans, October 24, 2013.

          “Maximum Rate” has the meaning specified in Section 10.10.

          “Merger” has the meaning set forth in the preliminary statements to this Agreement.

          “Merger Agreement” means the Agreement and Plan of Merger, dated as of May 31, 2006, between
Omaha and West.

          “Merger Consideration” means the total funds required to consummate the Merger.

          “Moody’s” means Moody’s Investors Service, Inc. and any successor thereto.

          “Mortgage” means, collectively, the deeds of trust, trust deeds, hypothecs and mortgages made
by the Loan Parties in favor or for the benefit of the Administrative Agent on behalf of the
Lenders, substantially in the form of Exhibit L (with such changes as may be customary to account
for local law matters), and any other mortgages executed and delivered pursuant to Section 6.11.

          “Mortgage Policies” has the meaning specified in Section 6.13(b)(ii).

          “Mortgaged Properties” has the meaning specified in paragraph (g) of the definition of
Collateral and Guarantee Requirement.

          “Multiemployer Plan” means any employee benefit plan of the type described in Section
4001(a)(3) of ERISA, to which any Loan Party or any ERISA Affiliate makes or is obligated to make
contributions, or during the preceding five plan years, has made or been obligated to make
contributions.

          “Net Cash Proceeds” means:

     (a) with respect to the Disposition of any asset by the Borrower or any Restricted
Subsidiary or any Casualty Event, the excess, if any, of (i) the sum of cash and Cash
Equivalents received in connection with such Disposition or Casualty Event (including any
cash or Cash Equivalents received by way of deferred payment pursuant to, or by
monetization of, a note receivable or otherwise, but only as and when so received and,
with respect to any Casualty Event, any insurance proceeds or condemnation awards in
respect of such Casualty Event actually received by or paid to or for the account of the
Borrower or any Restricted Subsidiary) over (ii) the sum of (A) the principal amount,
premium or penalty, if any, interest and other amounts on any Indebtedness that is secured
by the asset subject to such Disposition or Casualty Event

33

 

and that is required to be repaid (and is timely repaid) in connection with such
Disposition or Casualty Event (other than Indebtedness under the Loan Documents), (B) the
out-of-pocket expenses (including attorneys’ fees, investment banking fees, survey costs,
title insurance premiums, and related search and recording charges, transfer taxes, deed
or mortgage recording taxes, other customary expenses and brokerage, consultant and other
customary fees) actually incurred by the Borrower or such Restricted Subsidiary in
connection with such Disposition or Casualty Event, (C) taxes paid or reasonably estimated
to be actually payable in connection therewith, and (D) any reserve for adjustment in
respect of (x) the sale price of such asset or assets established in accordance with GAAP
and (y) any liabilities associated with such asset or assets and retained by the Borrower
or any Restricted Subsidiary after such sale or other disposition thereof, including
pension and other post-employment benefit liabilities and liabilities related to
environmental matters or against any indemnification obligations associated with such
transaction, it being understood that “Net Cash Proceeds” shall include any cash or Cash
Equivalents (i) received upon the Disposition of any non-cash consideration received by
the Borrower or any Restricted Subsidiary in any such Disposition and (ii) upon the
reversal (without the satisfaction of any applicable liabilities in cash in a
corresponding amount) of any reserve described in clause (D) of the preceding sentence or,
if such liabilities have not been satisfied in cash and such reserve is not reversed
within three hundred and sixty-five (365) days after such Disposition or Casualty Event,
the amount of such reserve; provided that (x) no net cash proceeds calculated in
accordance with the foregoing realized in a single transaction or series of related
transactions shall constitute Net Cash Proceeds unless such net cash proceeds shall exceed
$10,000,000 and (y) no such net cash proceeds shall constitute Net Cash Proceeds under
this clause (a) in any fiscal year until the aggregate amount of all such net cash
proceeds in such fiscal year shall exceed $20,000,000 (and thereafter only net cash
proceeds in excess of such amount shall constitute Net Cash Proceeds under this clause
(a)); and

     (b) with respect to the incurrence or issuance of any Indebtedness by the Borrower or
any Restricted Subsidiary and, solely for purposes of the definition of Cumulative Growth
Amount, the issuance (or sale) of Equity Interests of the Borrower, the excess, if any, of
(i) the sum of the cash received in connection with such incurrence or issuance over (ii)
the investment banking fees, underwriting discounts, commissions, costs and other
out-of-pocket expenses and other customary expenses, incurred by the Borrower or such
Restricted Subsidiary in connection with such incurrence or issuance.

          “New Notes” means the Senior Notes and the Senior Subordinated Notes.

          “New Notes Documentation” means the New Notes, and all documents executed and delivered with
respect to the New Notes, including the Senior Notes Indenture and the Senior Subordinated Notes
Indenture.

          “Non-Cash Charges” has the meaning set forth in the definition of the term “Consolidated
EBITDA”.

          “Non-Consenting Lenders” has the meaning specified in Section 3.07(d).

          “Nonrenewal Notice Date” has the meaning specified in Section 2.03(b)(iii).

34

 

          “Note” means a Term Note or a Revolving Credit Note, as the context may require.

          “Notice of Intent to Cure” has the meaning specified in Section 6.02(b).

          “Not Otherwise Applied” means, with reference to any amount of Net Cash Proceeds of any
transaction or event, that such amount (a) was not required to be applied to prepay the Loans
pursuant to Section 2.05(b), and (b) was not previously applied in determining the permissibility
of a transaction under the Loan Documents where such permissibility was (or may have been)
contingent on receipt of such amount or utilization of such amount for a specified purpose. The
Borrower shall promptly notify the Administrative Agent of any application of such amount as
contemplated by (b) above.

          “NPL” means the National Priorities List under CERCLA.

          “Obligations” means all (x) advances to, and debts, liabilities, obligations, covenants and
duties of, any Loan Party and its Subsidiaries arising under any Loan Document or otherwise with
respect to any Loan or Letter of Credit, whether direct or indirect (including those acquired by
assumption), absolute or contingent, due or to become due, now existing or hereafter arising and
including interest and fees that accrue after the commencement by or against any Loan Party or
Subsidiary of any proceeding under any Debtor Relief Laws naming such Person as the debtor in such
proceeding, regardless of whether such interest and fees are allowed claims in such proceeding, (y)
obligations of any Loan Party and its Subsidiaries arising under any Secured Hedge Agreement and
(z) Cash Management Obligations. Without limiting the generality of the foregoing, the Obligations
of the Loan Parties under the Loan Documents (and of their Subsidiaries to the extent they have
obligations under the Loan Documents) include (a) the obligation (including guarantee obligations)
to pay principal, interest, Letter of Credit commissions, reimbursement obligations, charges,
expenses, fees, Attorney Costs, indemnities and other amounts payable by any Loan Party or its
Subsidiaries under any Loan Document and (b) the obligation of any Loan Party or any of its
Subsidiaries to reimburse any amount in respect of any of the foregoing that any Lender, in its
sole discretion, may elect to pay or advance on behalf of such Loan Party or such Subsidiary.

          “Omaha” has the meaning specified in the preliminary statements to this Agreement.

          “Organization Documents” means, (a) with respect to any corporation, the certificate or
articles of incorporation and the bylaws (or equivalent or comparable constitutive documents with
respect to any non-U.S. jurisdiction); (b) with respect to any limited liability company, the
certificate or articles of formation or organization and operating agreement; and (c) with respect
to any partnership, joint venture, trust or other form of business entity, the partnership, joint
venture or other applicable agreement of formation or organization and any agreement, instrument,
filing or notice with respect thereto filed in connection with its formation or organization with
the applicable Governmental Authority in the jurisdiction of its formation or organization and, if
applicable, any certificate or articles of formation or organization of such entity.

          “Other Taxes” has the meaning specified in Section 3.01(b).

          “Outstanding Amount” means (a) with respect to Term Loans, Revolving Credit Loans and Swing
Line Loans on any date, the principal amount thereof then outstanding

35

 

after giving effect to any borrowings and prepayments or repayments of Term Loans, Revolving
Credit Loans (including any refinancing of outstanding unpaid drawings under Letters of Credit or
L/C Credit Extensions as a Revolving Credit Borrowing) and Swing Line Loans, as the case may be,
occurring on such date; and (b) with respect to any L/C Obligations on any date, the amount thereof
on such date after giving effect to any L/C Credit Extension occurring on such date and any other
changes thereto as of such date, including as a result of any reimbursements of outstanding unpaid
drawings under any Letters of Credit (including any refinancing of outstanding unpaid drawings
under Letters of Credit or L/C Credit Extensions as a Revolving Credit Borrowing) or any reductions
in the maximum amount available for drawing under Letters of Credit taking effect on such date.

          “Participant” has the meaning specified in Section 10.07(e).

          “PBGC” means the Pension Benefit Guaranty Corporation.

          “Pension Plan” means any “employee pension benefit plan” (as such term is defined in Section
3(2) of ERISA), other than a Multiemployer Plan, that is subject to Title IV of ERISA and is
sponsored or maintained by any Loan Party or any ERISA Affiliate or to which any Loan Party or any
ERISA Affiliate contributes or has an obligation to contribute, or in the case of a multiple
employer or other plan described in Section 4064(a) of ERISA, has any obligations or liabilities
contingent or otherwise.

          “Permitted Basket Acquisition” has the meaning specified in Section 7.02(i).

          “Permitted Acquisition” means any Permitted Basket Acquisition and the purchase or other
acquisition of property and assets or businesses of any Person or of assets constituting a business
unit, a line of business or division of such Person, or Equity Interests in a Person that, upon the
consummation thereof, will be a wholly owned Restricted Subsidiary of the Borrower (including as a
result of a merger or consolidation) made under Section 7.02(n), (o) or (v).

          “Permitted Equity Issuance” means any sale or issuance of any Qualified Equity Interests of
the Borrower to the extent permitted hereunder.

          “Permitted Holders” means Gary L. West and Mary E. West (together with their respective heirs
and any trust established for their benefit or for the benefit of such heirs) and the Equity
Investors other than the Management Stockholders to the extent that the amount of the outstanding
voting stock of the Borrower owned beneficially or of record by such Management Stockholders in the
aggregate at any time exceeds ten percent (10%) of the total amount of the outstanding voting stock
of the Borrower at such time.

          “Permitted Refinancing” means, with respect to any Person, any modification, refinancing,
refunding, renewal, replacement or extension of any Indebtedness of such Person; provided that (a)
the principal amount (or accreted value, if applicable) thereof does not exceed the principal
amount (or accreted value, if applicable) of the Indebtedness so modified, refinanced, refunded,
renewed, replaced or extended except by an amount equal to unpaid accrued interest (including
interest paid-in-kind) and premium, penalties and similar amounts thereon plus other amounts paid
(including any tender premium and similar amounts), and fees and expenses reasonably incurred
(including commitment, underwriting and all other financing fees), in connection with such
modification, refinancing, refunding, renewal, replacement or extension and by an amount equal to
any existing commitments unutilized thereunder, (b) other

36

 

than with respect to a Permitted Refinancing in respect of Indebtedness permitted pursuant to
Section 7.03(e), such modification, refinancing, refunding, renewal, replacement or extension has a
final maturity date equal to or later than the final maturity date of, and has a Weighted Average
Life to Maturity equal to or greater than the Weighted Average Life to Maturity of, the
Indebtedness being modified, refinanced, refunded, renewed, replaced or extended, (c) other than
with respect to a Permitted Refinancing in respect of Indebtedness permitted pursuant to Section
7.03(e), at the time thereof, no Event of Default shall have occurred and be continuing, and (d) if
such Indebtedness being modified, refinanced, refunded, renewed, replaced or extended is
Indebtedness permitted pursuant to Section 7.03(b), 7.03(h) (solely in respect of Specified Junior
Financing) or 7.03(v), (i) to the extent such Indebtedness being modified, refinanced, refunded,
renewed, replaced or extended is subordinated in right of payment to the Obligations, such
modification, refinancing, refunding, renewal, replacement or extension is subordinated in right of
payment to the Obligations on terms at least as favorable to the Lenders as those contained in the
documentation governing the Indebtedness being modified, refinanced, refunded, renewed, replaced or
extended, (ii) the terms and conditions (including, if applicable, as to collateral but excluding
as to subordination, interest rate and redemption premium) of any such modified, refinanced,
refunded, renewed, replaced or extended Indebtedness, taken as a whole, are not materially less
favorable to the Loan Parties or the Lenders than the terms and conditions of the Indebtedness
being modified, refinanced, refunded, renewed, replaced or extended; provided that a certificate of
a Responsible Officer delivered to the Administrative Agent at least five Business Days prior to
the incurrence of such Indebtedness, together with a reasonably detailed description of the
material terms and conditions of such Indebtedness or drafts of the documentation relating thereto,
stating that the Borrower has determined in good faith that such terms and conditions satisfy the
foregoing requirement shall be conclusive evidence that such terms and conditions satisfy the
foregoing requirement unless the Administrative Agent notifies the Borrower within such five
Business Day period that it disagrees with such determination (including a reasonable description
of the basis upon which it disagrees) and (iii) such modification, refinancing, refunding, renewal,
replacement or extension is incurred by one or more Persons who are the obligors of the
Indebtedness being modified, refinanced, refunded, renewed, replaced or extended.

          “Person” means any natural person, corporation, limited liability company, trust, joint
venture, association, company, partnership, Governmental Authority or other entity.

          “Plan” means any “employee benefit plan” (as such term is defined in Section 3(3) of ERISA)
established by any Loan Party or, with respect to any such plan that is subject to Section 412 of
the Code or Title IV of ERISA, any ERISA Affiliate.

          “Pledged Debt” has the meaning specified in the Security Agreement.

          “Pledged Equity” has the meaning specified in the Security Agreement.

          “Post-Acquisition Period” means, with respect to any Permitted Acquisition, the period
beginning on the date such Permitted Acquisition is consummated and ending on the last day of the
sixth full consecutive fiscal quarter immediately following the date on which such Permitted
Acquisition is consummated.

          “Prepayment Date” has the meaning specified in Section 2.05(b)(vii).

          “Prepayment Option Notice” has the meaning specified in Section 2.05(b)(vii).

37

 

          “Prime Rate” means the prime lending rate as set forth on the British Banking Association
Telerate Page 5 (or such other comparable page as may, in the opinion of the Administrative Agent,
replace such page for the purpose of displaying such rate), as in effect from time to time. Any
change in the Base Rate due to a change in the Prime Rate actually available or the Federal Funds
Effective Rate shall be effective as of the opening of business on the effective day of such change
in the Prime Rate or the Federal Funds Effective Rate, respectively. The Prime Rate is a reference
rate and does not necessarily represent the lowest or best rate actually available.

          “Pro Forma Adjustment” means, for any Test Period that includes all or any part of a fiscal
quarter included in any Post-Acquisition Period, with respect to the Acquired EBITDA of the
applicable Acquired Entity or Business or the Consolidated EBITDA of the Borrower, the pro forma
increase or decrease in such Acquired EBITDA or such Consolidated EBITDA, as the case may be,
projected by the Borrower in good faith as a result of (a) actions taken during such
Post-Acquisition Period for the purposes of realizing reasonably identifiable and factually
supportable cost savings or (b) any additional costs incurred during such Post-Acquisition Period,
in each case in connection with the combination of the operations of such Acquired Entity or
Business with the operations of the Borrower and the Restricted Subsidiaries; provided that, so
long as such actions are taken during such Post-Acquisition Period or such costs are incurred
during such Post-Acquisition Period, as applicable, the cost savings related to such actions or
such additional costs, as applicable, it may be reasonably assumed, for purposes of projecting such
pro forma increase or decrease to such Acquired EBITDA or such Consolidated EBITDA, as the case may
be, that such cost savings will be realizable during the entirety of such Test Period, or such
additional costs, as applicable, will be incurred during the entirety of such Test Period; provided
further that any such pro forma increase or decrease to such Acquired EBITDA or such Consolidated
EBITDA, as the case may be, shall be without duplication for cost savings or additional costs
already included in such Acquired EBITDA or such Consolidated EBITDA, as the case may be, for such
Test Period.

          “Pro Forma Balance Sheet” has the meaning set forth in Section 5.05(a)(ii).

          “Pro Forma Basis”, “Pro Forma Compliance” and “Pro Forma Effect” mean, with respect to
compliance with any test or covenant hereunder, that (A) to the extent applicable, the Pro Forma
Adjustment shall have been made and (B) all Specified Transactions and the following transactions
in connection therewith shall be deemed to have occurred as of the first day of the applicable
period of measurement in such test or covenant: (a) income statement items (whether positive or
negative) attributable to the property or Person subject to such Specified Transaction, (i) in the
case of a Disposition of all or substantially all Equity Interests in any Subsidiary of the
Borrower or any division, product line, or facility used for operations of the Borrower or any of
its Subsidiaries, shall be excluded, and (ii) in the case of a Permitted Acquisition or Investment
described in the definition of “Specified Transaction”, shall be included, (b) any repayment,
redemption or other retirement of Indebtedness and any assumption of Indebtedness by a third party,
and (c) any Indebtedness incurred or assumed by the Borrower or any of the Restricted Subsidiaries
in connection therewith and if such Indebtedness has a floating or formula rate, shall have an
implied rate of interest for the applicable period for purposes of this definition determined by
utilizing the rate which is or would be in effect with respect to such Indebtedness as at the
relevant date of determination; provided that, without limiting the application of the Pro Forma
Adjustment pursuant to (A) above, the foregoing pro forma adjustments may be applied to any such
test or covenant solely to the extent that such adjustments are consistent with the definition of
Consolidated EBITDA and give effect to events (including operating expense reductions) that are (i)
(x) directly attributable to such transaction,

38

 

(y) expected to have a continuing impact on the Borrower and the Restricted Subsidiaries and
(z) factually supportable or (ii) otherwise consistent with the definition of Pro Forma Adjustment.

          “Pro Forma Financial Statements” has the meaning set forth in Section 5.05(a)(ii).

          “Pro Rata Share” means, with respect to each Lender at any time a fraction (expressed as a
percentage, carried out to the ninth decimal place), the numerator of which is the amount of the
Commitments of such Lender under the applicable Facility or Facilities at such time and the
denominator of which is the amount of the Aggregate Commitments under the applicable Facility or
Facilities at such time; provided that if such Commitments have been terminated, then the Pro Rata
Share of each Lender shall be determined based on the Pro Rata Share of such Lender immediately
prior to such termination and after giving effect to any subsequent assignments made pursuant to
the terms hereof.

          “Projections” shall have the meaning set forth in Section 6.01(c).

          “Qualified Equity Interests” means any Equity Interests that are not Disqualified Equity
Interests.

          “Qualifying IPO” means the issuance by the Borrower or any direct or indirect parent of the
Borrower of its common Equity Interests in an underwritten primary public offering (other than a
public offering pursuant to a registration statement on Form S-8) pursuant to an effective
registration statement filed with the SEC in accordance with the Securities Act (whether alone or
in connection with a secondary public offering).

          “Receivables Facility” means any of one or more receivables financing facilities as amended,
supplemented, modified, extended, renewed, restated or refunded from time to time, the Obligations
of which are non-recourse (except for customary representations, warranties, covenants and
indemnities made in connection with such facilities) to the Borrower or any of its Restricted
Subsidiaries (other than a Receivables Subsidiary) and pursuant to which the Borrower or any of its
Restricted Subsidiaries sells its accounts receivable to either (a) a Person that is not a
Restricted Subsidiary or (b) a Receivables Subsidiary that in turn sells its accounts receivable to
a Person that is not a Restricted Subsidiary.

          “Receivables Management Assets” means any debt or other obligations, including receivables and
defaulted, contingent and charged-off obligations, any participation or interest therein, and all
rights and interests related to, or arising in connection with, any of the foregoing, including any
agreements, documents and instruments.

          “Receivables Management Business” means the segment of the Borrower’s consolidated businesses
relating to Receivables Management Assets, including, without limitation, servicing, collecting,
purchasing and selling Receivables Management Assets and any financing thereof.

          “Receivables Management Financing” means, with respect to any Receivables Management
Subsidiary, any Indebtedness incurred for the purpose of making Investments in Receivables
Management Assets and operating the Receivables Management Business; provided, that the
Indebtedness thereunder is not (a) repayable or guaranteed by the Borrower or any Restricted
Subsidiary other than Receivables Management Subsidiaries and (b) secured by the assets of the
Borrower or any Restricted Subsidiary other than the property and assets of

39

 

Receivables Management Subsidiaries and the Equity Interests of Receivables Management
Subsidiaries.

          “Receivables Management Leverage Ratio” means, with respect to the Receivables Management
Subsidiaries, as of any date of determination, the ratio of (a) Consolidated Total Indebtedness
attributable to the Receivables Management Subsidiaries under Receivables Management Financings to
(b) Consolidated EBITDA attributable to the Receivables Management Subsidiaries.

          “Receivables Management Subsidiary” means any Restricted Subsidiary substantially all of whose
activities consist of engaging in the Receivables Management Business.

          “Receivables Subsidiary” means any Subsidiary formed for the purpose of, and that solely
engages in, one or more Receivables Facilities and other activities reasonably related thereto.

          “Refinanced Term Loans” has the meaning specified in Section 10.01.

          “Refunding Loans” has the meaning set forth in Section 2.03(c)(i).

          “Register” has the meaning set forth in Section 10.07(d).

          “Replacement Term Loans” has the meaning specified in Section 10.01.

          “Reportable Event” means any of the events set forth in Section 4043(c) of ERISA or the
regulations issued thereunder, other than events for which the thirty (30) day notice period has
been waived.

          “Request for Credit Extension” means (a) with respect to a Borrowing, conversion or
continuation of Term Loans or Revolving Credit Loans, a Committed Loan Notice, (b) with respect to
an L/C Credit Extension, a Letter of Credit Application, and (c) with respect to a Swing Line Loan,
a Swing Line Loan Notice.

          “Required Lenders” means, as of any date of determination, Lenders having more than 50% of the
sum of the (a) Total Outstandings (with the aggregate amount of each Lender’s risk participation
and funded participation in L/C Obligations and Swing Line Loans being deemed “held” by such Lender
for purposes of this definition), (b) aggregate unused Term Commitments and (c) aggregate unused
Revolving Credit Commitments; provided that the unused Term Commitment and unused Revolving Credit
Commitment of, and the portion of the Total Outstandings held or deemed held by, any Defaulting
Lender shall be excluded for purposes of making a determination of Required Lenders.

          “Responsible Officer” means the chief executive officer, president, vice president, chief
financial officer, treasurer or assistant treasurer or other similar officer of a Loan Party and,
as to any document delivered on the Closing Date, any secretary or assistant secretary of a Loan
Party. Any document delivered hereunder that is signed by a Responsible Officer of a Loan Party
shall be conclusively presumed to have been authorized by all necessary corporate, partnership
and/or other action on the part of such Loan Party and such Responsible Officer shall be
conclusively presumed to have acted on behalf of such Loan Party.

40

 

          “Restricted Payment” means any dividend or other distribution (whether in cash, securities or
other property) with respect to any Equity Interest of the Borrower or any Restricted Subsidiary,
or any payment (whether in cash, securities or other property), including any sinking fund or
similar deposit, on account of the purchase, redemption, retirement, defeasance, acquisition,
cancellation or termination of any such Equity Interest, or on account of any return of capital to
the Borrower’s stockholders, partners or members (or the equivalent Persons thereof).

          “Restricted Payments Interest Expense Election” has the meaning set forth in Section 7.06(k).

          “Restricted Subsidiary” means any Subsidiary of the Borrower other than an Unrestricted
Subsidiary.

          “Returns” means, with respect to any Investment, dividends, distributions, return of capital,
interest, fees, premium, repayment of principal, income, profits (from Disposition or otherwise)
and other amounts realized from any Investment.

          “Revolving Commitment Increase” has the meaning set forth in Section 2.14(a).

          “Revolving Commitment Increase Lender” has the meaning set forth in Section 2.14(d).

          “Revolving Credit Borrowing” means a borrowing consisting of simultaneous Revolving Credit
Loans of the same Type and, in the case of Eurocurrency Rate Loans, having the same Interest Period
made by each of the Revolving Credit Lenders pursuant to Section 2.01(b).

          “Revolving Credit Commitment” means, as to each Revolving Credit Lender, its obligation to (a)
make Revolving Credit Loans to the Borrower pursuant to Section 2.01(b), (b) purchase
participations in L/C Obligations and (c) purchase participations in Swing Line Loans, in an
aggregate principal amount at any one time outstanding not to exceed the amount set forth opposite
such Lender’s name on Schedule 2.01 under the caption “Revolving Credit Commitment” or in the
Assignment and Assumption pursuant to which such Lender becomes a party hereto, as applicable, as
such amount may be adjusted from time to time in accordance with this Agreement, including pursuant
to a Revolving Commitment Increase. The aggregate Revolving Credit Commitments of all Revolving
Credit Lenders shall be $250,000,000 on the Closing Date, as such amount may be adjusted from time
to time in accordance with the terms of this Agreement, including pursuant to a Revolving
Commitment Increase.

          “Revolving Credit Exposure” means, as to each Revolving Credit Lender, the sum of the
outstanding principal amount of such Revolving Credit Lender’s Revolving Credit Loans and its Pro
Rata Share of the L/C Obligations and the Swing Line Obligations at such time.

          “Revolving Credit Facility” means, at any time, the aggregate amount of the Revolving Credit
Lenders’ Revolving Credit Commitments at such time.

          “Revolving Credit Lender” means, at any time, any Lender that has a Revolving Credit
Commitment at such time.

41

 

          “Revolving Credit Loans” has the meaning specified in Section 2.01(b).

          “Revolving Credit Note” means a promissory note of the Borrower payable to any Revolving
Credit Lender or its registered assigns, in substantially the form of Exhibit C-2 hereto,
evidencing the aggregate Indebtedness of the Borrower to such Revolving Credit Lender resulting
from the Revolving Credit Loans made by such Revolving Credit Lender.

          “Rollover Amount” has the meaning set forth in Section 7.15(b).

          “S&P” means Standard & Poor’s Ratings Services, a division of The McGraw-Hill Companies, Inc.,
and any successor thereto.

          “Same Day Funds” means immediately available funds.

          “SEC” means the Securities and Exchange Commission, or any Governmental Authority succeeding
to any of its principal functions.

          “Secured Hedge Agreement” means any Swap Contract permitted under Article VII that is entered
into or has been entered into prior to the date hereof by and between any Loan Party or any
Restricted Subsidiary and any Hedge Bank.

          “Secured Obligations” has the meaning specified in the Security Agreement.

          “Secured Parties” means, collectively, the Administrative Agent, the Lenders, the Hedge Banks,
the Supplemental Administrative Agent and each co-agent or sub-agent appointed by the
Administrative Agent from time to time pursuant to Section 9.01(c).

          “Securities Act” means the Securities Act of 1933.

          “Security Agreement” means, collectively, the Security Agreement executed by the Loan Parties,
substantially in the form of Exhibit G, together with each other security agreement supplement
executed and delivered pursuant to Section 6.11.

          “Security Agreement Supplement” has the meaning specified in the Security Agreement.

          “Senior Guarantees” has the meaning set forth in the definition of “Collateral and Guarantee
Requirement”.

          “Senior Notes” means $650,000,000 in aggregate principal amount of senior notes issued by the
Borrower due 2014 and any exchange notes issued in respect thereof on substantially the same terms.

          “Senior Notes Indenture” means the indenture for the Senior Notes, dated as of October 24,
2006, together with any other agreement documenting the Senior Notes.

          “Senior Secured Leverage Ratio” means, with respect to any Test Period, the ratio of (a)
Consolidated Senior Secured Debt of the Loan Parties as of the last day of such Test Period to (b)
Consolidated EBITDA for such Test Period.

42

 

          “Senior Subordinated Notes” means $450,000,000 in aggregate principal amount of senior
subordinated notes issued by the Borrower due 2016 and any exchange notes issued in respect thereof
on substantially the same terms.

          “Senior Subordinated Notes Indenture” means the indenture for the Senior Subordinated Notes,
dated as of October 24, 2006, together with any other agreement documenting the Senior Subordinated
Notes.

          “Sold Entity or Business” has the meaning set forth in the definition of the term
“Consolidated EBITDA”.

          “Solvent” and “Solvency” mean, with respect to any Person on any date of determination, that
on such date (a) the fair value of the property of such Person is greater than the total amount of
liabilities, including contingent liabilities, of such Person, (b) the present fair salable value
of the assets of such Person is not less than the amount that will be required to pay the probable
liability of such Person on its debts as they become absolute and matured, (c) such Person does not
intend to, and does not believe that it will, incur debts or liabilities beyond such Person’s
ability to pay such debts and liabilities as they mature and (d) such Person is not engaged in
business or a transaction, and is not about to engage in business or a transaction, for which such
Person’s property would constitute an unreasonably small capital. The amount of contingent
liabilities at any time shall be computed as the amount that, in the light of all the facts and
circumstances existing at such time, represents the amount that can reasonably be expected to
become an actual or matured liability.

          “SPC” has the meaning specified in Section 10.07(h).

          “Specified Junior Financing” means, any Junior Financing with an aggregate outstanding
principal amount in excess of the Threshold Amount.

          “Specified Junior Financing Document” means, the Junior Financing Document in respect of any
Specified Junior Financing.

          “Specified Transaction” means, with respect to any period, any Investment, Disposition,
incurrence or repayment of Indebtedness, Restricted Payment, Subsidiary designation, Incremental
Term Loan or Revolving Commitment Increase that by the terms of this Agreement requires “Pro Forma
Compliance” with a test or covenant hereunder or requires such test or covenant to be calculated on
a “Pro Forma Basis”.

          “Sponsors” means Thomas H. Lee Partners, L.P. and Quadrangle Group LLC, and their Affiliates
and any investment funds advised or managed by any of the foregoing, but not including, however,
any portfolio companies of any of the foregoing.

          “Sponsor Management Agreement” means the Management Agreement between certain of the
management companies associated with the Sponsors and the Borrower.

          “Sponsor Termination Fees” means the one-time payment under the Sponsor Management Agreement
of a termination fee to one or more of the Sponsors and their Affiliates in the event of either a
Change of Control or the completion of a Qualifying IPO or otherwise pursuant to the Sponsor
Management Agreement.

43

 

          “Subsidiary” of a Person means a corporation, partnership, joint venture, limited liability
company or other business entity of which a majority of the shares of securities or other interests
having ordinary voting power for the election of directors or other governing body (other than
securities or interests having such power only by reason of the happening of a contingency) are at
the time beneficially owned, or the management of which is otherwise controlled, directly, or
indirectly through one or more intermediaries, or both, by such Person; provided, however, that
references to a “Subsidiary” or “Subsidiaries” in this Agreement and the other Loan Documents shall
not include West Education Foundation so long as such entity is a not-for-profit corporation tax
exempt under Section 501(c)(3) of the Code. Unless otherwise specified, all references herein to a
“Subsidiary” or to “Subsidiaries” shall refer to a Subsidiary or Subsidiaries of the Borrower.

          “Successor Borrower” has the meaning specified in Section 7.04(d).

          “Supplemental Administrative Agent” has the meaning specified in Section 9.13 and
“Supplemental Administrative Agents” shall have the corresponding meaning.

          “Swap Contract” means (a) any and all rate swap transactions, basis swaps, credit derivative
transactions, forward rate transactions, commodity swaps, commodity options, forward commodity
contracts, equity or equity index swaps or options, bond or bond price or bond index swaps or
options or forward bond or forward bond price or forward bond index transactions, interest rate
options, forward foreign exchange transactions, cap transactions, floor transactions, collar
transactions, currency swap transactions, cross-currency rate swap transactions, currency options,
spot contracts, or any other similar transactions or any combination of any of the foregoing
(including any options to enter into any of the foregoing), whether or not any such transaction is
governed by or subject to any master agreement, and (b) any and all transactions of any kind, and
the related confirmations, which are subject to the terms and conditions of, or governed by, any
form of master agreement published by the International Swaps and Derivatives Association, Inc.,
any International Foreign Exchange Master Agreement, or any other master agreement (any such master
agreement, together with any related schedules, a “Master Agreement”), including any such
obligations or liabilities under any Master Agreement.

          “Swap Termination Value” means, in respect of any one or more Swap Contracts, after taking
into account the effect of any legally enforceable netting agreement relating to such Swap
Contracts, (a) for any date on or after the date such Swap Contracts have been closed out and
termination value(s) determined in accordance therewith, such termination value(s), and (b) for any
date prior to the date referenced in clause (a), the amount(s) determined as the mark-to-market
value(s) for such Swap Contracts, as determined based upon one or more mid-market or other readily
available quotations provided by any recognized dealer in such Swap Contracts (which may include a
Lender or any Affiliate of a Lender).

          “Swing Line Borrowing” means a borrowing of a Swing Line Loan pursuant to Section 2.04.

          “Swing Line Facility” means the revolving credit facility made available by the Swing Line
Lender pursuant to Section 2.04.

          “Swing Line Lender” means LCPI, in its capacity as provider of Swing Line Loans, or any
successor swing line lender hereunder.

          “Swing Line Loan” has the meaning specified in Section 2.04(a).

44

 

          “Swing Line Loan Notice” means a notice of a Swing Line Borrowing pursuant to Section 2.04(b),
which, if in writing, shall be substantially in the form of Exhibit B.

          “Swing Line Obligations” means, as at any date of determination, the aggregate principal
amount of all Swing Line Loans outstanding.

          “Swing Line Sublimit” means an amount equal to the lesser of (a) $30,000,000 and (b) the
aggregate amount of the Revolving Credit Commitments. The Swing Line Sublimit is part of, and not
in addition to, the Revolving Credit Commitments.

          “Syndication Agent” means Deutsche Bank Securities Inc. and Bank of America, N.A., each in its
capacity as a Syndication Agent under this Agreement.

          “Taxes” has the meaning specified in Section 3.01(a).

          “Term Borrowing” means a borrowing consisting of simultaneous Term Loans of the same Type and
currency and, in the case of Eurocurrency Rate Loans, having the same Interest Period made by each
of the Term Lenders pursuant to Section 2.01.

          “Term Commitment” means, as to each Term Lender, its obligation to make a Term Loan to the
Borrower pursuant to Section 2.01(a) in an aggregate amount not to exceed the amount set forth
opposite such Lender’s name on Schedule 2.01(a) under the caption “Term Commitment” or in the
Assignment and Assumption pursuant to which such Term Lender becomes a party hereto, as applicable,
as such amount may be adjusted from time to time in accordance with this Agreement. The initial
aggregate amount of the Term Commitments is $2,100,000,000.

          “Term Lender” means, at any time, any Lender that has a Term Commitment or a Term Loan at such
time.

          “Term Loan” means a Loan made pursuant to Section 2.01(a).

          “Term Note” means a promissory note of the Borrower payable to any Term Lender or its
registered assigns, in substantially the form of Exhibit C-1 hereto, evidencing the aggregate
Indebtedness of the Borrower to such Term Lender resulting from the Term Loans made by such Term
Lender.

          “Test Period” means, for any determination under this Agreement, the four consecutive fiscal
quarters of the Borrower then last ended.

          “Threshold Amount” means $35,000,000.

          “Total Leverage Ratio” means, with respect to any Test Period, the ratio of (a) Consolidated
Total Debt as of the last day of such Test Period to (b) Consolidated EBITDA for such Test Period.

          “Total Outstandings” means the aggregate Outstanding Amount of all Loans and all L/C
Obligations.

          “Tranche” means a category of Commitments or Credit Extensions thereunder. For purposes
hereof, each of the following comprises a separate Tranche: (a) the unused

45

 

Revolving Commitments, (b) the outstanding Revolving Credit Loans and L/C Obligations in
respect of Letters of Credit and (c) the outstanding Term Loans.

          “Transaction” means, collectively, (a) the Equity Contribution, (b) the Merger, (c) the
issuance of the New Notes, (d) the funding of the Term Loans, (e) the refinancing of the Existing
Credit Agreement and certain other Indebtedness of the Borrower and its Subsidiaries, (f)
transaction, retention and incentive bonuses and change of control payments to management and other
employees of the Borrower and all related transactions, (g) the establishment of equity
compensation plans, equity arrangements and employment arrangements with certain of the Borrower’s
management, (h) the consummation of any other transactions in connection with the foregoing and (i)
the payment of fees and expenses incurred in connection with any of the foregoing.

          “Transaction Documents” means the Merger Agreement and all other material documents,
instruments and certificates contemplated by the Merger Agreement.

          “Transaction Expenses” means any fees or expenses incurred or paid by the Borrower or any
Restricted Subsidiary in connection with the Transaction, this Agreement and the other Loan
Documents and the transactions contemplated hereby and thereby.

          “Type” means, with respect to any Loan, its character as a Base Rate Loan or a Eurocurrency
Rate Loan.

          “Unaudited Financial Statements” has the meaning set forth in Section 4.01(f).

          “Uniform Commercial Code” means the Uniform Commercial Code as the same may from time to time
be in effect in the State of New York or the Uniform Commercial Code (or similar code or statute)
of another jurisdiction, to the extent it may be required to apply to any item or items of
Collateral.

          “United States” and “U.S.” mean the United States of America.

          “Unreimbursed Amount” has the meaning set forth in Section 2.03(c)(i).

          “Unrestricted Subsidiary” means (i) each Subsidiary of the Borrower listed on Schedule 1.01B
and (ii) any Subsidiary of the Borrower designated by the board of directors of the Borrower as an
Unrestricted Subsidiary pursuant to Section 6.15 subsequent to the date hereof. Any Subsidiary of
any such Unrestricted Subsidiary that is formed or acquired by such Unrestricted Subsidiary after
the designation of any such Subsidiary as an Unrestricted Subsidiary (or in the case of clause (i),
subsequent to the date hereof) shall automatically be deemed to be an Unrestricted Subsidiary and
shall not be subject to Section 6.15.

          “U.S. Lender” has the meaning set forth in Section 10.15(b).

          “Weighted Average Life to Maturity” means, when applied to any Indebtedness at any date, the
number of years obtained by dividing: (i) the sum of the products obtained by multiplying (a) the
amount of each then remaining installment, sinking fund, serial maturity or other required payments
of principal, including payment at final maturity, in respect thereof, by (b) the number of years
(calculated to the nearest one-twelfth) that will elapse between such date and the making of such
payment; by (ii) the then outstanding principal amount of such Indebtedness.

46

 

          “West” has the meaning specified in the introductory paragraph to this Agreement.

          “wholly owned” means, with respect to a Subsidiary of a Person, a Subsidiary of such Person
all of the outstanding Equity Interests of which (other than (x) director’s qualifying shares and
(y) shares issued to foreign nationals to the extent required by applicable Law) are owned by such
Person and/or by one or more wholly owned Subsidiaries of such Person.

     SECTION 1.02. Other Interpretive Provisions. With reference to this Agreement and
each other Loan Document, unless otherwise specified herein or in such other Loan Document:

     (a) The meanings of defined terms are equally applicable to the singular and plural
forms of the defined terms.

     (b)

          (i) The words “herein,” “hereto,” “hereof” and “hereunder” and words of similar import
when used in any Loan Document shall refer to such Loan Document as a whole and not to any
particular provision thereof.

          (ii) Article, Section, Exhibit and Schedule references are to the Loan Document in
which such reference appears.

          (iii) The term “including” is by way of example and not limitation.

          (iv) The term “documents” includes any and all instruments, documents, agreements,
certificates, notices, reports, financial statements and other writings, however evidenced,
whether in physical or electronic form.

     (c) In the computation of periods of time from a specified date to a later specified
date, the word “from” means “from and including;” the words “to” and “until” each mean “to
but excluding;” and the word “through” means “to and including.”

     (d) Section headings herein and in the other Loan Documents are included for
convenience of reference only and shall not affect the interpretation of this Agreement or
any other Loan Document.

     SECTION 1.03. Accounting Terms.

     (a) All accounting terms not specifically or completely defined herein shall be
construed in conformity with, and all financial data (including financial ratios and other
financial calculations) required to be submitted pursuant to this Agreement shall be
prepared in conformity with, GAAP, applied in a manner consistent with that used in
preparing the Audited Financial Statements, except as otherwise specifically prescribed
herein.

     (b) Notwithstanding anything to the contrary herein, for purposes of determining
compliance with any test or covenant contained in this Agreement with respect to any
period during which any Specified Transaction occurs, the Total Leverage Ratio and
Interest Coverage Ratio shall be calculated with respect to such period and such Specified
Transaction on a Pro Forma Basis.

47

 

     SECTION 1.04. Rounding. Any financial ratios required to be maintained by the
Borrower pursuant to this Agreement (or required to be satisfied in order for a specific action to
be permitted under this Agreement) shall be calculated by dividing the appropriate component by the
other component, carrying the result to one place more than the number of places by which such
ratio is expressed herein and rounding the result up or down to the nearest number (with a
rounding-up if there is no nearest number).

     SECTION 1.05. References to Agreements, Laws, Etc. Unless otherwise expressly
provided herein, (a) references to Organization Documents, agreements (including the Loan
Documents) and other contractual instruments shall be deemed to include all subsequent amendments,
restatements, extensions, supplements and other modifications thereto, but only to the extent that
such amendments, restatements, extensions, supplements and other modifications are permitted by any
Loan Document; and (b) references to any Law shall include all statutory and regulatory provisions
consolidating, amending, replacing, supplementing or interpreting such Law.

     SECTION 1.06. Times of Day. Unless otherwise specified, all references herein to
times of day shall be references to Eastern time (daylight or standard, as applicable).

     SECTION 1.07. Timing of Payment of Performance. When the payment of any obligation
or the performance of any covenant, duty or obligation is stated to be due or performance required
on a day which is not a Business Day, the date of such payment (other than as described in the
definition of Interest Period) or performance shall extend to the immediately succeeding Business
Day.

     SECTION 1.08. Currency Equivalents Generally.

     (a) Any amount specified in this Agreement (other than in Articles II, IX and X or as
set forth in paragraph (b) of this Section) or any of the other Loan Documents to be in
Dollars shall also include the equivalent of such amount in any currency other than
Dollars, such equivalent amount to be determined at the rate of exchange quoted by the
Reuters World Currency Page for the applicable currency at 11:00 a.m. (London time) on
such day (or, in the event such rate does not appear on any Reuters World Currency Page,
by reference to such other publicly available service for displaying exchange rates as may
be agreed upon by the Administrative Agent and the Borrower, or, in the absence of such
agreement, such rate shall instead be the arithmetic average of the spot rates of exchange
of the Administrative Agent in the market where its foreign currency exchange operations
in respect of such currency are then being conducted, at or about 10:00 a.m. (New York
City time) on such date for the purchase of Dollars for delivery two Business Days later).
Notwithstanding the foregoing, for purposes of determining compliance with Sections 7.01,
7.02 and 7.03 with respect to any amount of Indebtedness or Investment in a currency other
than Dollars, no Default shall be deemed to have occurred solely as a result of changes in
rates of exchange occurring after the time such Indebtedness or Investment is incurred;
provided that, for the avoidance of doubt, the foregoing provisions of this Section 1.08
shall otherwise apply to such Sections, including with respect to determining whether any
Indebtedness or Investment may be incurred at any time under such Sections.

     (b) For purposes of determining compliance under Sections 7.02, 7.05, 7.06, 7.11 and
7.15, any amount in a currency other than Dollars will be converted to Dollars based on
the average Exchange Rate for such currency for the most recent

48

 

twelve-month period immediately prior to the date of determination determined in a
manner consistent with that used in calculating EBITDA for the applicable period,
provided, however, that the foregoing shall not be deemed to apply to the determination of
any amount of Indebtedness. For purposes of determining compliance with Section 7.11, the
equivalent in Dollars of any Indebtedness denominated in a currency other than Dollars
will reflect the currency translation effects, determined in accordance with GAAP, of Swap
Contracts for currency exchange risks with respect to the applicable currency in effect on
the date of determination of the Dollar equivalent of such Indebtedness.

     SECTION 1.09. Change of Currency. Each provision of this Agreement shall be subject
to such reasonable changes of construction as the Administrative Agent may from time to time
specify with the Borrower’s consent to appropriately reflect a change in currency of any country
and any relevant market conventions or practices relating to such change in currency.

ARTICLE II

THE COMMITMENTS AND CREDIT EXTENSIONS

     SECTION 2.01. The Loans.

     (a) The Term Borrowings. Subject to the terms and conditions set forth herein, each
Term Lender severally agrees to make to the Borrower a single loan denominated in Dollars
in an amount equal to such Term Lender’s Term Commitment on the Closing Date. Amounts
borrowed under this Section 2.01(a) and repaid or prepaid may not be reborrowed. Term
Loans may be Base Rate Loans or Eurocurrency Rate Loans, as further provided herein.

     (b) The Revolving Credit Borrowings. Subject to the terms and conditions set forth
herein (i) each Revolving Credit Lender severally agrees to make loans denominated in
Dollars to the Borrower (each such loan, a “Revolving Credit Loan”) from time to time, on
any Business Day until the Maturity Date, in an aggregate amount not to exceed at any time
outstanding the amount of such Lender’s Revolving Credit Commitment; provided that after
giving effect to any Revolving Credit Borrowing, (i) the amount of the Revolving Credit
Exposure of any Lender shall not exceed such Lender’s Revolving Credit Commitment. Within
the limits of each Lender’s Revolving Credit Commitment, and subject to the other terms and
conditions hereof, the Borrower may borrow under this Section 2.01(b), prepay under Section
2.05, and reborrow under this Section 2.01(b). Revolving Credit Loans may be Base Rate
Loans or Eurocurrency Rate Loans, as further provided herein. Notwithstanding anything to
the contrary herein, the maximum amount of Revolving Credit Loans that may be borrowed by
the Borrower on the Closing Date shall not exceed $50,000,000.

     SECTION 2.02. Borrowings, Conversions and Continuations of Loans.

     (a) Each Term Borrowing, each Revolving Credit Borrowing, each conversion of Term
Loans or Revolving Credit Loans from one Type to the other, and each continuation of
Eurocurrency Rate Loans shall be made upon the Borrower’s irrevocable written notice to the
Administrative Agent. Each such notice must be received by the Administrative Agent not
later than 1:00 p.m. (New York City time) (i) three (3) Business Days prior to the
requested date of any Borrowing or continuation

49

 

of Eurocurrency Rate Loans or any conversion of Base Rate Loans to Eurocurrency Rate
Loans, and (ii) one (1) Business Day before the requested date of any Borrowing of Base
Rate Loans. Each notice by the Borrower pursuant to this Section 2.02(a) must be by
delivery to the Administrative Agent of a written Committed Loan Notice, appropriately
completed and signed by a Responsible Officer of the Borrower. Each Borrowing of,
conversion to or continuation of Eurocurrency Rate Loans shall be in a principal amount of
$5,000,000 or a whole multiple of $500,000 in excess thereof. Except as provided in
Sections 2.03(c) and 2.04(c), each Borrowing of or conversion to Base Rate Loans shall be
in a principal amount of $1,000,000 or a whole multiple of $100,000 in excess thereof.
Each Committed Loan Notice shall specify (i) whether the Borrower is requesting a Term
Borrowing, a Revolving Credit Borrowing, a conversion of Term Loans or Revolving Credit
Loans from one Type to the other, or a continuation of Eurocurrency Rate Loans, (ii) the
requested date of the Borrowing, conversion or continuation, as the case may be (which
shall be a Business Day), (iii) the principal amount of Loans to be borrowed, converted or
continued, (iv) the Type of Loans to be borrowed or to which existing Term Loans or
Revolving Credit Loans are to be converted, and (v) if applicable, the duration of the
Interest Period with respect thereto. If the Borrower fails to specify a Type of Loan in a
Committed Loan Notice or fails to give a timely notice requesting a conversion or
continuation, then the applicable Term Loans or Revolving Credit Loans shall be made as, or
converted to, Base Rate Loans. Any such automatic conversion to Base Rate Loans shall be
effective as of the last day of the Interest Period then in effect with respect to the
applicable Eurocurrency Rate Loans. If the Borrower requests a Borrowing of, conversion
to, or continuation of Eurocurrency Rate Loans in any such Committed Loan Notice, but fails
to specify an Interest Period, it will be deemed to have specified an Interest Period of
one (1) month. Notwithstanding anything to the contrary herein, unless the Administrative
Agent otherwise agrees, no Loan may be made as or converted into a Eurocurrency Rate Loan
with an Interest Period longer than one (1) month prior to the date which is 60 days after
the Closing Date.

     (b) Following receipt of a Committed Loan Notice, the Administrative Agent shall
promptly notify each Lender of the amount of its Pro Rata Share of the applicable Class of
Loans, and if no timely notice of a conversion or continuation is provided by the Borrower,
the Administrative Agent shall notify each Lender of the details of any automatic
conversion to Base Rate Loans or continuation described in Section 2.02(a). In the case of
each Borrowing, each Appropriate Lender shall make the amount of its Loan available to the
Administrative Agent in Same Day Funds at the Administrative Agent’s Office not later than
1:00 p.m. on the Business Day specified in the applicable Committed Loan Notice. Upon
satisfaction of the applicable conditions set forth in Section 4.02 (and, if such Borrowing
is the initial Credit Extension, Section 4.01), the Administrative Agent shall make all
funds so received available to the Borrower in like funds as received by the Administrative
Agent by wire transfer of such funds in accordance with instructions provided to (and
reasonably acceptable to) the Administrative Agent by the Borrower; provided that if, on
the date the Committed Loan Notice with respect to such Borrowing is given by the Borrower,
there are Swing Line Loans or L/C Borrowings outstanding, then the proceeds of such
Borrowing shall be applied, first, to the payment in full of any such L/C Borrowings,
second, to the payment in full of any such Swing Line Loans, and third, to the Borrower as
provided above.

     (c) Except as otherwise provided herein, a Eurocurrency Rate Loan may be continued or
converted only on the last day of an Interest Period for such Eurocurrency Rate Loan unless
the Borrower pays the amount due, if any, under Section 3.05 in

50

 

connection therewith. During the existence of an Event of Default, the Administrative
Agent or the Required Lenders may require that no Loans may be converted to or continued as
Eurocurrency Rate Loans.

     (d) The Administrative Agent shall promptly notify the Borrower and the Lenders of the
interest rate applicable to any Interest Period for Eurocurrency Rate Loans upon
determination of such interest rate. The determination of the Eurocurrency Rate by the
Administrative Agent shall be conclusive in the absence of manifest error.

     (e) After giving effect to all Term Borrowings, all Revolving Credit Borrowings, all
conversions of Term Loans or Revolving Credit Loans from one Type to the other, and all
continuations of Term Loans or Revolving Credit Loans as the same Type, there shall not be
more than twenty (20) Interest Periods in effect.

     (f) The failure of any Lender to make the Loan to be made by it as part of any
Borrowing shall not relieve any other Lender of its obligation, if any, hereunder to make
its Loan on the date of such Borrowing, but no Lender shall be responsible for the failure
of any other Lender to make the Loan to be made by such other Lender on the date of any
Borrowing.

     SECTION 2.03. Letters of Credit.

     (a) The Letter of Credit Commitment.

     (i) On and after the Closing Date the Existing Letters of Credit will
constitute Letters of Credit under this Agreement and for purposes hereof will be
deemed to have been issued on the Closing Date. Subject to the terms and
conditions set forth herein, (A) each L/C Issuer agrees, in reliance upon the
agreements of the other Revolving Credit Lenders set forth in this Section 2.03,
(1) from time to time on any Business Day during the period from the Closing Date
until the Letter of Credit Expiration Date, to issue Letters of Credit denominated
in Dollars for the account of the Borrower (provided, that any Letter of Credit may
be for the benefit of any Subsidiary of the Borrower) and to amend or renew Letters
of Credit previously issued by it, in accordance with Section 2.03(b), and (2) to
honor drafts under the Letters of Credit and (B) the Revolving Credit Lenders
severally agree to participate in Letters of Credit issued pursuant to this Section
2.03; provided that no L/C Issuer shall be obligated to make any L/C Credit
Extension with respect to any Letter of Credit, and no Lender shall be obligated to
participate in any Letter of Credit if as of the date of such L/C Credit Extension,
(x) the amount of the Revolving Credit Exposure of any Lender would exceed such
Lender’s Revolving Credit Commitment and (y) the Outstanding Amount of the L/C
Obligations would exceed the Letter of Credit Sublimit. Within the foregoing
limits, and subject to the terms and conditions hereof, the Borrower’s ability to
obtain Letters of Credit shall be fully revolving, and accordingly the Borrower
may, during the foregoing period, obtain Letters of Credit to replace Letters of
Credit that have expired or that have been drawn upon and reimbursed.

51

 

     (ii) An L/C Issuer shall be under no obligation to issue any Letter of Credit
if:

     (A) any order, judgment or decree of any Governmental Authority or
arbitrator shall by its terms purport to enjoin or restrain such L/C
Issuer from issuing such Letter of Credit, or any Law applicable to such
L/C Issuer or any directive (whether or not having the force of law) from
any Governmental Authority with jurisdiction over such L/C Issuer shall
prohibit, or direct that such L/C Issuer refrain from, the issuance of
letters of credit generally or such Letter of Credit in particular or
shall impose upon such L/C Issuer with respect to such Letter of Credit
any restriction, reserve or capital requirement (for which such L/C Issuer
is not otherwise compensated hereunder) not in effect on the Closing Date,
or shall impose upon such L/C Issuer any unreimbursed loss, cost or
expense which was not applicable on the Closing Date (for which such L/C
Issuer is not otherwise compensated hereunder);

     (B) subject to Section 2.03(b)(iii), the expiry date of such
requested Letter of Credit would occur more than twelve months after the
date of issuance or last renewal, unless such L/C Issuer has approved such
expiry date;

     (C) the expiry date of such requested Letter of Credit would occur
after the Letter of Credit Expiration Date, unless all the Revolving
Credit Lenders have approved such expiry date;

     (D) the issuance of such Letter of Credit would violate any Laws
binding upon such L/C Issuer; or

     (E) such Letter of Credit is in an initial amount less than $100,000
(or such lesser amount agreed to by the L/C Issuer).

     (iii) An L/C Issuer shall be under no obligation to amend any Letter of Credit
if (A) such L/C Issuer would have no obligation at such time to issue such Letter
of Credit in its amended form under the terms hereof, or (B) the beneficiary of
such Letter of Credit does not accept the proposed amendment to such Letter of
Credit.

     (b) Procedures for Issuance and Amendment of Letters of Credit; Auto-Renewal Letters
of Credit.

     (i) Each Letter of Credit shall be issued or amended, as the case may be, upon
the request of the Borrower delivered to an L/C Issuer (with a copy to the
Administrative Agent) in the form of a Letter of Credit Application, appropriately
completed and signed by a Responsible Officer of Borrower. Such Letter of Credit
Application must be received by the relevant L/C Issuer and the Administrative
Agent not later than 1:00 p.m. at least two (2) Business Days prior to the proposed
issuance date or date of amendment, as the case may be; or, in each case, such
later date and time as the relevant L/C Issuer may agree in a particular instance
in its sole discretion. In the case of a request for an initial issuance of a
Letter of Credit, such Letter of Credit Application shall specify in

52

 

form and detail reasonably satisfactory to the relevant L/C Issuer: (a) the
proposed issuance date of the requested Letter of Credit (which shall be a Business
Day); (b) the amount thereof; (c) the expiry date thereof; (d) the name and address
of the beneficiary thereof; (e) the documents to be presented by such beneficiary
in case of any drawing thereunder; (f) the full text of any certificate to be
presented by such beneficiary in case of any drawing thereunder; and (g) such other
matters as the relevant L/C Issuer may reasonably request. In the case of a
request for an amendment of any outstanding Letter of Credit, such Letter of Credit
Application shall specify in form and detail reasonably satisfactory to the
relevant L/C Issuer (1) the Letter of Credit to be amended; (2) the proposed date
of amendment thereof (which shall be a Business Day); (3) the nature of the
proposed amendment; and (4) such other matters as the relevant L/C Issuer may
reasonably request.

     (ii) Promptly after receipt of any Letter of Credit Application, the relevant
L/C Issuer will confirm with the Administrative Agent (by telephone or in writing)
that the Administrative Agent has received a copy of such Letter of Credit
Application from the Borrower and, if not, such L/C Issuer will provide the
Administrative Agent with a copy thereof. Upon receipt by the relevant L/C Issuer
of confirmation from the Administrative Agent that the requested issuance or
amendment is permitted in accordance with the terms hereof, then, subject to the
terms and conditions hereof, such L/C Issuer shall, on the requested date, issue a
Letter of Credit for the account of the Borrower or enter into the applicable
amendment, as the case may be. Immediately upon the issuance of each Letter of
Credit, each Revolving Credit Lender shall be deemed to, and hereby irrevocably and
unconditionally agrees to, purchase from the relevant L/C Issuer a risk
participation in such Letter of Credit in an amount equal to the product of such
Lender’s Pro Rata Share times the amount of such Letter of Credit.

     (iii) If the Borrower so requests in any applicable Letter of Credit
Application, the relevant L/C Issuer shall agree to issue a Letter of Credit that
has automatic renewal provisions (each, an “Auto-Renewal Letter of Credit”);
provided that any such Auto-Renewal Letter of Credit must permit the relevant L/C
Issuer to prevent any such renewal at least once in each twelve month period
(commencing with the date of issuance of such Letter of Credit) by giving prior
notice to the beneficiary thereof not later than a day (the “Nonrenewal Notice
Date”) in each such twelve month period to be agreed upon at the time such Letter
of Credit is issued. Unless otherwise directed by the relevant L/C Issuer, the
Borrower shall not be required to make a specific request to the relevant L/C
Issuer for any such renewal. Once an Auto-Renewal Letter of Credit has been
issued, the Lenders shall be deemed to have authorized (but may not require) the
relevant L/C Issuer to permit the renewal of such Letter of Credit at any time to
an expiry date not later than the Letter of Credit Expiration Date; provided that
the relevant L/C Issuer shall not permit any such renewal if (A) the relevant L/C
Issuer has determined that it would have no obligation at such time to issue such
Letter of Credit in its renewed form under the terms hereof (by reason of the
provisions of Section 2.03(a)(ii) or otherwise), or (B) it has received notice
(which may be by telephone or in writing) on or before the day that is five (5)
Business Days before the Nonrenewal Notice Date from the Administrative

53

 

Agent, any Revolving Credit Lender or the Borrower that one or more of the
applicable conditions specified in Section 4.02 is not then satisfied.

     (iv) Promptly after its delivery of any Letter of Credit or any amendment to a
Letter of Credit to an advising bank with respect thereto or to the beneficiary
thereof, the relevant L/C Issuer will also deliver to the Borrower and the
Administrative Agent a true and complete copy of such Letter of Credit or
amendment.

     (c) Drawings and Reimbursements; Funding of Participations.

     (i) Upon receipt from the beneficiary of any Letter of Credit of any notice of a
drawing under such Letter of Credit, the relevant L/C Issuer shall notify promptly the
Borrower and the Administrative Agent thereof. Not later than 1:00 p.m. on the second
Business Day immediately following any payment by an L/C Issuer under a Letter of Credit
(each such date, an “Honor Date”), the Borrower shall reimburse such L/C Issuer through the
Administrative Agent in an amount equal to the amount of such drawing. In order to
reimburse any such drawing, the Borrower shall have the option to request in accordance
with Section 2.02 a Revolving Credit Borrowing of Base Rate Loans (“Refunding Loans”),
without regard to the minimum and multiples specified in Section 2.02 for the principal
amount of Base Rate Loans but subject to the amount of the unutilized portion of the
Revolving Credit Commitments of the Appropriate Lenders and the conditions set forth in
Section 4.02. If the Borrower fails to so reimburse such L/C Issuer by such time, the
Administrative Agent shall promptly notify each Appropriate Lender of the Honor Date, the
amount of the unreimbursed drawing (the “Unreimbursed Amount”), and the amount of such
Appropriate Lender’s Pro Rata Share thereof. Any notice given by an L/C Issuer or the
Administrative Agent pursuant to this Section 2.03(c)(i) may be given by telephone if
immediately confirmed in writing; provided that the lack of such an immediate confirmation
shall not affect the conclusiveness or binding effect of such notice.

     (ii) Each Appropriate Lender (including any Lender acting as an L/C Issuer) shall,
upon any notice pursuant to Section 2.03(c)(i) make a Refunding Loan to the Borrower, make
such funds available to the Administrative Agent for the account of the relevant L/C
Issuer, in Dollars, at the Administrative Agent’s Office for payments not later than 1:00
p.m. on the Business Day specified in such notice by the Borrower. The Administrative
Agent shall remit the funds so received to the relevant L/C Issuer.

     (iii) With respect to any Unreimbursed Amount, the Borrower shall be deemed to have
incurred from the relevant L/C Issuer an L/C Borrowing in the amount of the Unreimbursed
Amount that is not so refinanced, which L/C Borrowing shall be due and payable on demand
(together with interest) and shall bear interest at the Default Rate. In such event, upon
demand by the relevant L/C Issuer (through the Administrative Agent), each Appropriate
Lender shall make funds available to the Administrative Agent for the account of the
relevant L/C Issuer, in Dollars, at the Administrative Agent’s Office for payments in an
amount equal to its Pro Rata Share of the Unreimbursed Amount not later than 1:00 p.m. on
the Business Day following the date of such demand, and such payment to the Administrative
Agent for the account of the relevant L/C Issuer shall be deemed payment in respect of its
participation in such L/C Borrowing and shall constitute an L/C Advance from such Lender in
satisfaction of its participation obligation under this Section 2.03.

54

 

     (iv) Until an Appropriate Lender funds its L/C Advance pursuant to this Section
2.03(c) to reimburse the relevant L/C Issuer for any amount drawn under any Letter of
Credit, interest in respect of such Lender’s Pro Rata Share of such amount shall be solely
for the account of the relevant L/C Issuer.

     (v) Each Revolving Credit Lender’s obligation to make Refunding Loans or L/C Advances
to reimburse an L/C Issuer for amounts drawn under Letters of Credit, as contemplated by
this Section 2.03(c), shall be absolute and unconditional and shall not be affected by any
circumstance, including (A) any setoff, counterclaim, recoupment, defense or other right
which such Lender may have against the relevant L/C Issuer, the Borrower or any other
Person for any reason whatsoever; (B) except for the obligation to make Refunding Loans,
the occurrence or continuance of a Default or the failure to satisfy any of the other
conditions specified in Section 4.02, or (C) any other occurrence, event or condition,
whether or not similar to any of the foregoing. No such making of an L/C Advance shall
relieve or otherwise impair the obligation of the Borrower to reimburse the relevant L/C
Issuer for the amount of any payment made by such L/C Issuer under any Letter of Credit,
together with interest as provided herein.

     (vi) If any Revolving Credit Lender fails to make available to the Administrative
Agent for the account of the relevant L/C Issuer any amount required to be paid by such
Lender pursuant to the foregoing provisions of this Section 2.03(c) by the time specified
in Section 2.03(c)(iii), such L/C Issuer shall be entitled to recover from such Lender
(acting through the Administrative Agent), on demand, such amount with interest thereon for
the period from the date such payment is required to the date on which such payment is
immediately available to such L/C Issuer at a rate per annum equal to the Federal Funds
Rate from time to time in effect. A certificate of the relevant L/C Issuer submitted to
any Revolving Credit Lender (through the Administrative Agent) with respect to any amounts
owing under this Section 2.03(c)(vi) shall be conclusive absent manifest error.

     (d) Repayment of Participations.

          (i) If, at any time after an L/C Issuer has made a payment under any Letter of Credit
and has received from any Revolving Credit Lender such Lender’s L/C Advance in respect of
such payment in accordance with Section 2.03(c), the Administrative Agent receives for the
account of such L/C Issuer any payment in respect of the related Unreimbursed Amount or
interest thereon (whether directly from the Borrower or otherwise, including proceeds of
Cash Collateral applied thereto by the Administrative Agent), the Administrative Agent will
distribute to such Lender its Pro Rata Share thereof (appropriately adjusted, in the case
of interest payments, to reflect the period of time during which such Lender’s L/C Advance
was outstanding) in the same funds as those received by the Administrative Agent.

          (ii) If any payment received by the Administrative Agent for the account of an L/C
Issuer pursuant to Section 2.03(c) is required to be returned under any of the
circumstances described in Section 10.06 (including pursuant to any settlement entered into
by such L/C Issuer in its discretion), each Appropriate Lender shall pay to the
Administrative Agent for the account of such L/C Issuer its Pro Rata Share thereof on
demand of the Administrative Agent, plus interest thereon from the date of such demand to
the date such amount is returned by such Lender, at a rate per annum equal to the Federal
Funds Rate from time to time in effect.

55

 

     (e) Obligations Absolute. The obligation of the Borrower to reimburse the relevant
L/C Issuer for each drawing under each Letter of Credit issued by it and to repay each L/C
Borrowing shall be absolute, unconditional and irrevocable, and shall be paid strictly in
accordance with the terms of this Agreement under all circumstances, including the
following:

     (i) any lack of validity or enforceability of such Letter of Credit, this
Agreement, or any other agreement or instrument relating thereto;

     (ii) the existence of any claim, counterclaim, setoff, defense or other right
that any Loan Party may have at any time against any beneficiary or any transferee
of such Letter of Credit (or any Person for whom any such beneficiary or any such
transferee may be acting), the relevant L/C Issuer or any other Person, whether in
connection with this Agreement, the transactions contemplated hereby or by such
Letter of Credit or any agreement or instrument relating thereto, or any unrelated
transaction;

     (iii) any draft, demand, certificate or other document presented under such
Letter of Credit proving to be forged, fraudulent, invalid or insufficient in any
respect or any statement therein being untrue or inaccurate in any respect; or any
loss or delay in the transmission or otherwise of any document required in order to
make a drawing under such Letter of Credit;

     (iv) any payment by the relevant L/C Issuer under such Letter of Credit
against presentation of a draft or certificate that does not strictly comply with
the terms of such Letter of Credit; or any payment made by the relevant L/C Issuer
under such Letter of Credit to any Person purporting to be a trustee in bankruptcy,
debtor-in-possession, assignee for the benefit of creditors, liquidator, receiver
or other representative of or successor to any beneficiary or any transferee of
such Letter of Credit, including any arising in connection with any proceeding
under any Debtor Relief Law;

     (v) any exchange, release or nonperfection of any Collateral, or any release
or amendment or waiver of or consent to departure from the Guaranty or any other
guarantee, for all or any of the Obligations any Loan Party in respect of such
Letter of Credit; or

     (vi) any other circumstance or happening whatsoever, whether or not similar to
any of the foregoing, including any other circumstance that might otherwise
constitute a defense available to, or a discharge of, any Loan Party;

provided that the foregoing shall not excuse any L/C Issuer from liability to the Borrower to the
extent of any direct damages (as opposed to consequential damages, claims in respect of which are
waived by the Borrower to the extent permitted by applicable Law) suffered by the Borrower that are
caused by such L/C Issuer’s gross negligence or willful misconduct when determining whether drafts
and other documents presented under a Letter of Credit comply with the terms thereof.

     (f) Role of L/C Issuers. Each Lender and the Borrower agree that, in paying any
drawing under a Letter of Credit, the relevant L/C Issuer shall not have any responsibility
to obtain any document (other than any sight draft, certificates and

56

 

documents expressly required by the Letter of Credit) or to ascertain or inquire as to
the validity or accuracy of any such document or the authority of the Person executing or
delivering any such document. None of the L/C Issuers, any Agent-Related Person nor any of
the respective correspondents, participants or assignees of any L/C Issuer shall be liable
to any Lender for (i) any action taken or omitted in connection herewith at the request or
with the approval of the Lenders or the Required Lenders, as applicable; (ii) any action
taken or omitted in the absence of gross negligence or willful misconduct; or (iii) the due
execution, effectiveness, validity or enforceability of any document or instrument related
to any Letter of Credit or Letter of Credit Application. The Borrower hereby assumes all
risks of the acts or omissions of any beneficiary or transferee with respect to its use of
any Letter of Credit; provided that this assumption is not intended to, and shall not,
preclude the Borrower’s pursuing such rights and remedies as it may have against the
beneficiary or transferee at law or under any other agreement. None of the L/C Issuers,
any Agent-Related Person, nor any of the respective correspondents, participants or
assignees of any L/C Issuer, shall be liable or responsible for any of the matters
described in clauses (i) through (vi) of Section 2.03(e); provided that anything in such
clauses to the contrary notwithstanding, the Borrower may have a claim against an L/C
Issuer, and such L/C Issuer may be liable to the Borrower, to the extent, but only to the
extent, of any direct, as opposed to consequential or exemplary, damages suffered by the
Borrower which the Borrower proves were caused by such L/C Issuer’s willful misconduct or
gross negligence or such L/C Issuer’s willful or grossly negligent failure to pay under any
Letter of Credit after the presentation to it by the beneficiary of a sight draft and
certificate(s) strictly complying with the terms and conditions of a Letter of Credit. In
furtherance and not in limitation of the foregoing, each L/C Issuer may accept documents
that appear on their face to be in order, without responsibility for further investigation,
regardless of any notice or information to the contrary, and no L/C Issuer shall be
responsible for the validity or sufficiency of any instrument transferring or assigning or
purporting to transfer or assign a Letter of Credit or the rights or benefits thereunder or
proceeds thereof, in whole or in part, which may prove to be invalid or ineffective for any
reason.

     (g) Cash Collateral. (i) If an L/C Issuer has honored any full or partial drawing
request under any Letter of Credit and such drawing has resulted in an L/C Borrowing and
the conditions set forth in Section 4.02 to a Revolving Credit Borrowing cannot then be
met, (ii) if, as of the Letter of Credit Expiration Date, any Letter of Credit may for any
reason remain outstanding and partially or wholly undrawn, (iii) if any Event of Default
occurs and is continuing and the Administrative Agent or the Required Lenders, as
applicable, require the Borrower to Cash Collateralize the L/C Obligations pursuant to
Section 8.02(c) or (iv) an Event of Default set forth under Section 8.01(f) occurs and is
continuing, then the Borrower shall Cash Collateralize the then Outstanding Amount of all
L/C Obligations (in an amount equal to such Outstanding Amount determined as of the date of
such L/C Borrowing or the Letter of Credit Expiration Date, as the case may be), and shall
do so not later than 2:00 p.m., New York City time, on (x) in the case of the immediately
preceding clauses (i) through (iii), (1) the Business Day that the Borrower receives notice
thereof, if such notice is received on such day prior to 12:00 Noon, New York City time, or
(2) if clause (1) above does not apply, the Business Day immediately following the day that
the Borrower receives such notice and (y) in the case of the immediately preceding clause
(iv), the Business Day on which an Event of Default set forth under Section 8.01(f) occurs
or, if such day is not a Business Day, the Business Day immediately succeeding such day.
For purposes hereof, “Cash Collateralize” means to pledge and deposit with or deliver to
the Administrative Agent,

57

 

for the benefit of the relevant L/C Issuer and the Lenders, as collateral for the L/C
Obligations, cash or deposit account balances (“Cash Collateral”) pursuant to documentation
in form and substance reasonably satisfactory to the Administrative Agent and the relevant
L/C Issuer (which documents are hereby consented to by the Lenders). Derivatives of such
term have corresponding meanings. The Borrower hereby grants to the Administrative Agent,
for the benefit of the L/C Issuers and the Lenders, a security interest in all such cash,
deposit accounts and all balances therein and all proceeds of the foregoing. Cash
Collateral shall be maintained in blocked accounts established by, and/or under the sole
dominion and control of, the Administrative Agent and may be invested in readily available
Cash Equivalents. If at any time the Administrative Agent determines that any funds held
as Cash Collateral are subject to any right or claim of any Person other than the
Administrative Agent (on behalf of the Secured Parties) or that the total amount of such
funds is less than the aggregate Outstanding Amount of all L/C Obligations, the Borrower
will, forthwith upon demand by the Administrative Agent, pay to the Administrative Agent,
as additional funds to be deposited and held in the deposit accounts established by the
Administrative Agent as aforesaid, an amount equal to the excess of (a) such aggregate
Outstanding Amount over (b) the total amount of funds, if any, then held as Cash Collateral
that the Administrative Agent reasonably determines to be free and clear of any such right
and claim. Upon the drawing of any Letter of Credit for which funds are on deposit as Cash
Collateral, such funds shall be applied, to the extent permitted under applicable Law, to
reimburse the relevant L/C Issuer. To the extent the amount of any Cash Collateral exceeds
the then Outstanding Amount of such L/C Obligations and so long as no Event of Default has
occurred and is continuing, the excess shall be refunded to the Borrower.

     (h) Letter of Credit Fees. The Borrower shall pay to the Administrative Agent for the
account of each Revolving Credit Lender in accordance with its Pro Rata Share a Letter of
Credit fee for each Letter of Credit issued pursuant to this Agreement equal to the
Applicable Rate times the daily maximum amount then available to be drawn under such Letter
of Credit (whether or not such maximum amount is then in effect under such Letter of Credit
if such maximum amount increases periodically pursuant to the terms of such Letter of
Credit). Such letter of credit fees shall be computed on a quarterly basis in arrears.
Such letter of credit fees shall be due and payable in Dollars on the last Business Day of
each March, June, September and December, commencing with the first such date to occur
after the issuance of such Letter of Credit, on the Letter of Credit Expiration Date and
thereafter on demand. If there is any change in the Applicable Rate during any quarter,
the daily maximum amount of each Letter of Credit shall be computed and multiplied by the
Applicable Rate separately for each period during such quarter that such Applicable Rate
was in effect.

     (i) Fronting Fee and Documentary and Processing Charges Payable to L/C Issuers. The
Borrower shall pay directly to each L/C Issuer for its own account a fronting fee with
respect to each Letter of Credit issued by it equal to 0.125% per annum of the daily
maximum amount then available to be drawn under such Letter of Credit (whether or not such
maximum amount is then in effect under such Letter of Credit if such maximum amount
increases periodically pursuant to the terms of such Letter of Credit). Such fronting fees
shall be computed on a quarterly basis in arrears. Such fronting fees shall be due and
payable on the first Business Day after the end of each March, June, September and
December, commencing with the first such date to occur after the issuance of such Letter of
Credit, on the Letter of Credit Expiration Date and thereafter on demand. In addition, the
Borrower shall pay directly to each L/C Issuer for

58

 

its own account the customary issuance, presentation, amendment and other processing
fees, and other standard costs and charges, of such L/C Issuer relating to letters of
credit as from time to time in effect. Such customary fees and standard costs and charges
are due and payable within ten (10) Business Days of demand and are nonrefundable.

     (j) Conflict with Letter of Credit Application. Notwithstanding anything else to the
contrary in this Agreement, in the event of any conflict between the terms hereof and the
terms of any Letter of Credit Application, the terms hereof shall control.

     (k) Addition of an L/C Issuer. A Revolving Credit Lender may become an additional L/C
Issuer hereunder pursuant to a written agreement among the Borrower, the Administrative
Agent, the Initial L/C Issuer for so long as it is an L/C Issuer and such Revolving Credit
Lender. The Administrative Agent shall notify the Revolving Credit Lenders of any such
additional L/C Issuer.

     SECTION 2.04. Swing Line Loans.

     (a) The Swing Line. Subject to the terms and conditions set forth herein, the Swing
Line Lender agrees to make loans (each such loan, a “Swing Line Loan”) to the Borrower from
time to time on any Business Day (other than the Closing Date) until the Maturity Date in
an aggregate amount not to exceed at any time outstanding the amount of the Swing Line
Sublimit, notwithstanding the fact that such Swing Line Loans, when aggregated with the Pro
Rata Share of the Outstanding Amount of Revolving Credit Loans and L/C Obligations of the
Lender acting as Swing Line Lender, may exceed the amount of such Lender’s Revolving Credit
Commitment; provided that, after giving effect to any Swing Line Loan, the aggregate
Outstanding Amount of the Revolving Credit Loans of any Lender, plus such Lender’s Pro Rata
Share of the Outstanding Amount of all L/C Obligations, plus such Lender’s Pro Rata Share
of the Outstanding Amount of all Swing Line Loans shall not exceed such Lender’s Revolving
Credit Commitment then in effect; provided further that, the Borrower shall not use the
proceeds of any Swing Line Loan to refinance any outstanding Swing Line Loan. Within the
foregoing limits, and subject to the other terms and conditions hereof, the Borrower may
borrow under this Section 2.04, prepay under Section 2.05, and reborrow under this Section
2.04. Each Swing Line Loan shall be a Base Rate Loan. Swing Line Loans shall only be
denominated in Dollars. Immediately upon the making of a Swing Line Loan, each Revolving
Credit Lender shall be deemed to, and hereby irrevocably and unconditionally agrees to,
purchase from the Swing Line Lender a risk participation in such Swing Line Loan in an
amount equal to the product of such Lender’s Pro Rata Share times the amount of such Swing
Line Loan.

     (b) Borrowing Procedures. Each Swing Line Borrowing shall be made upon the Borrower’s
irrevocable written notice to the Swing Line Lender and the Administrative Agent. Each
such notice must be received by the Swing Line Lender and the Administrative Agent not
later than 1:00 p.m. on the requested borrowing date, and shall specify (i) the amount to
be borrowed, which shall be a minimum of $100,000, and (ii) the requested borrowing date,
which shall be a Business Day. Each such notice must be by delivery to the Swing Line
Lender and the Administrative Agent of a written Swing Line Loan Notice, appropriately
completed and signed by a Responsible Officer of the Borrower. Unless the Swing Line
Lender has received notice (by telephone or in writing) from the Administrative Agent
(including at the request of any Revolving Credit Lender) prior to 2:00 p.m. on the date of
the proposed Swing Line Borrowing (A) directing the

59

 

Swing Line Lender not to make such Swing Line Loan as a result of the limitations set
forth in the proviso to the first sentence of Section 2.04(a), or (B) that one or more of
the applicable conditions specified in Section 4.02 is not then satisfied, then, subject to
the terms and conditions hereof, the Swing Line Lender will, not later than 3:00 p.m. on
the borrowing date specified in such Swing Line Loan Notice, make the amount of its Swing
Line Loan available to the Borrower.

     (c) Refinancing of Swing Line Loans.

          (i) The Swing Line Lender at any time in its sole and absolute discretion may request,
on behalf of the Borrower (which hereby irrevocably authorizes the Swing Line Lender to so
request on its behalf), that each Revolving Credit Lender make a Base Rate Loan in an
amount equal to such Lender’s Pro Rata Share of the amount of Swing Line Loans then
outstanding. Such request shall be made in writing (which written request shall be deemed
to be a Committed Loan Notice for purposes hereof) and in accordance with the requirements
of Section 2.02, without regard to the minimum and multiples specified therein for the
principal amount of Base Rate Loans, but subject to the unutilized portion of the aggregate
Revolving Credit Commitments and the conditions set forth in Section 4.02. The Swing Line
Lender shall furnish the Borrower with a copy of the applicable Committed Loan Notice
promptly after delivering such notice to the Administrative Agent. Each Revolving Credit
Lender shall make an amount equal to its Pro Rata Share of the amount specified in such
Committed Loan Notice available to the Administrative Agent in Same Day Funds for the
account of the Swing Line Lender at the Administrative Agent’s Office not later than 1:00
p.m. on the day specified in such Committed Loan Notice, whereupon, subject to Section
2.04(c)(ii), each Revolving Credit Lender that so makes funds available shall be deemed to
have made a Base Rate Loan to the Borrower in such amount. The Administrative Agent shall
remit the funds so received to the Swing Line Lender.

          (ii) If for any reason any Swing Line Loan cannot be refinanced by such a Revolving
Credit Borrowing in accordance with Section 2.04(c)(i), the request for Base Rate Loans
submitted by the Swing Line Lender as set forth herein shall be deemed to be a request by
the Swing Line Lender that each of the Revolving Credit Lenders fund its risk participation
in the relevant Swing Line Loan and each Revolving Credit Lender’s payment to the
Administrative Agent for the account of the Swing Line Lender pursuant to Section
2.04(c)(i) shall be deemed payment in respect of such participation.

          (iii) If any Revolving Credit Lender fails to make available to the Administrative
Agent for the account of the Swing Line Lender any amount required to be paid by such
Lender pursuant to the foregoing provisions of this Section 2.04(c) by the time specified
in Section 2.04(c)(i), the Swing Line Lender shall be entitled to recover from such Lender
(acting through the Administrative Agent), on demand, such amount with interest thereon for
the period from the date such payment is required to the date on which such payment is
immediately available to the Swing Line Lender at a rate per annum equal to the Federal
Funds Rate from time to time in effect. A certificate of the Swing Line Lender submitted
to any Lender (through the Administrative Agent) with respect to any amounts owing under
this clause (iii) shall be conclusive absent manifest error.

          (iv) Each Revolving Credit Lender’s obligation to make Revolving Credit Loans or to
purchase and fund risk participations in Swing Line Loans pursuant to

60

 

this Section 2.04(c) shall be absolute and unconditional and shall not be affected by
any circumstance, including (A) any setoff, counterclaim, recoupment, defense or other
right which such Lender may have against the Swing Line Lender, the Borrower or any other
Person for any reason whatsoever, (B) except for the obligation to make Revolving Credit
Loans, the occurrence or continuance of a Default or the failure to satisfy any of the
other conditions specified in Section 4.02, or (C) any other occurrence, event or
condition, whether or not similar to any of the foregoing. No such funding of risk
participations shall relieve or otherwise impair the obligation of the Borrower to repay
Swing Line Loans, together with interest as provided herein.

     (d) Repayment of Participations.

          (i) At any time after any Revolving Credit Lender has purchased and funded a risk
participation in a Swing Line Loan, if the Swing Line Lender receives any payment on
account of such Swing Line Loan, the Swing Line Lender will distribute to such Lender its
Pro Rata Share of such payment (appropriately adjusted, in the case of interest payments,
to reflect the period of time during which such Lender’s risk participation was funded) in
the same funds as those received by the Swing Line Lender.

          (ii) If any payment received by the Swing Line Lender in respect of principal or
interest on any Swing Line Loan is required to be returned by the Swing Line Lender under
any of the circumstances described in Section 10.06 (including pursuant to any settlement
entered into by the Swing Line Lender in its discretion), each Revolving Credit Lender
shall pay to the Swing Line Lender its Pro Rata Share thereof on demand of the
Administrative Agent, plus interest thereon from the date of such demand to the date such
amount is returned, at a rate per annum equal to the Federal Funds Rate. The
Administrative Agent will make such demand upon the request of the Swing Line Lender.

     (e) Interest for Account of Swing Line Lender. The Swing Line Lender shall be
responsible for invoicing the Borrower for interest on the Swing Line Loans. Until a
Revolving Credit Lender funds its Base Rate Loan or risk participation pursuant to this
Section 2.04 to refinance such Lender’s Pro Rata Share of any Swing Line Loan, interest in
respect of such Pro Rata Share shall be solely for the account of the Swing Line Lender.

     (f) Payments Directly to Swing Line Lender. The Borrower shall make all payments of
principal and interest in respect of the Swing Line Loans directly to the Swing Line
Lender.

     SECTION 2.05. Prepayments.

     (a) Optional.

     (i) The Borrower may, upon notice to the Administrative Agent, at any time or from
time to time voluntarily prepay Term Loans and Revolving Credit Loans in whole or in part
without premium or penalty; provided that (1) such notice must be received by the
Administrative Agent not later than 1:00 p.m. (New York City time) (A) three (3) Business
Days prior to any date of prepayment of Eurocurrency Rate Loans and (B) on the date of
prepayment of Base Rate Loans; (2) any prepayment of Eurocurrency Rate Loans shall be in a
principal amount of $5,000,000 or a whole multiple of $500,000

61

 

in excess thereof; and (3) any prepayment of Base Rate Loans shall be in a principal
amount of $1,000,000 or a whole multiple of $100,000 in excess thereof or, in each case, if
less, the entire principal amount thereof then outstanding. Each such notice shall specify
the date and amount of such prepayment and the Class(es) and Type(s) of Loans to be
prepaid. The Administrative Agent will promptly notify each Appropriate Lender of its
receipt of each such notice, and of the amount of such Lender’s Pro Rata Share of such
prepayment. If such notice is given by the Borrower, the Borrower shall make such
prepayment and the payment amount specified in such notice shall be due and payable on the
date specified therein. Any prepayment of a Eurocurrency Rate Loan shall be accompanied by
all accrued interest thereon, together with any additional amounts required pursuant to
Section 3.05. Each prepayment of the Loans pursuant to this Section 2.05(a) shall be paid
to the Appropriate Lenders in accordance with their respective Pro Rata Shares.

     (ii) The Borrower may, upon notice to the Swing Line Lender (with a copy to the
Administrative Agent), at any time or from time to time, voluntarily prepay Swing Line
Loans in whole or in part without premium or penalty; provided that (1) such notice must be
received by the Swing Line Lender and the Administrative Agent not later than 1:00 p.m. on
the date of the prepayment, and (2) any such prepayment shall be in a minimum principal
amount of $100,000 or a whole multiple of $100,000 in excess thereof or, if less, the
entire principal amount thereof then outstanding. Each such notice shall specify the date
and amount of such prepayment. If such notice is given by the Borrower, the Borrower shall
make such prepayment and the payment amount specified in such notice shall be due and
payable on the date specified therein.

     (iii) Notwithstanding anything to the contrary contained in this Agreement, the
Borrower may rescind any notice of prepayment under Section 2.05(a)(i) or 2.05(a)(ii) if
such prepayment would have resulted from a refinancing of all of the Facilities, which
refinancing shall not be consummated or shall otherwise be delayed.

     (iv) Each prepayment of Term Loans pursuant to this Section 2.05(a) shall be applied
to repayments thereof required pursuant to Section 2.07(a) in the manner as directed by the
Borrower.

     (b) Mandatory.

     (i) Within five (5) Business Days after financial statements have been delivered
pursuant to Section 6.01(a) and the related Compliance Certificate has been delivered
pursuant to Section 6.02(b), the Borrower shall cause to be prepaid the Term Loans in an
amount equal to (A) 50% of Excess Cash Flow, if any, for the fiscal year covered by such
financial statements (commencing with the fiscal year ended December 31, 2007)
minus (B) the sum of (i) all voluntary prepayments of Term Loans during such fiscal
year and (ii) all voluntary prepayments of Revolving Credit Loans during such fiscal year
to the extent the Revolving Credit Commitments are permanently reduced by the amount of
such payments, in the case of each of the immediately preceding clauses (i) and (ii), to
the extent such prepayments are not funded with the proceeds of Indebtedness; provided that
if the Total Leverage Ratio as of the last day of the fiscal year covered by such financial
statements is less than 5.25:1, the Borrower shall make prepayments of Loans in an
aggregate amount equal to 25% of Excess Cash Flow for the fiscal year covered by such
financial statements and no payment of any Loans shall be

62

 

required under this Section 2.05(b)(i) if the Total Leverage Ratio as of the last day
of the fiscal year covered by such financial statements is less than 4.5:1.

     (ii) (A) If (x) the Borrower or any Restricted Subsidiary Disposes of any property or
assets (other than any Disposition of any property or assets permitted by Section 7.05(a),
(b), (c), (d) (in the case of clause (d)(i) to the extent constituting a Disposition by any
Restricted Subsidiary to a Loan Party), (e), (g), (h), (i), (l), (n) or (o)), or (y) any
Casualty Event occurs, which in the aggregate results in the realization or receipt by the
Borrower or such Restricted Subsidiary of Net Cash Proceeds, the Borrower shall cause to be
prepaid on or prior to the date which is ten (10) Business Days after the date of the
realization or receipt of such Net Cash Proceeds Term Loans in an amount equal to 100% of
all Net Cash Proceeds (other than Excluded Net Cash Proceeds) received; provided that no
such prepayment shall be required pursuant to this Section 2.05(b)(ii)(A) with respect to
such portion of such Net Cash Proceeds that the Borrower shall have, on or prior to such
date, given written notice to the Administrative Agent of its intent to reinvest in
accordance with Section 2.05(b)(ii)(B) (which notice may only be provided if no Event of
Default has occurred and is then continuing);

     (B) With respect to any Net Cash Proceeds realized or received with respect to
any Disposition (other than any Disposition specifically excluded from the
application of Section 2.05(b)(ii)(A)) or any Casualty Event, at the option of the
Borrower, the Borrower may reinvest all or any portion of such Net Cash Proceeds in
assets useful for its business within (x) fifteen (15) months following receipt of
such Net Cash Proceeds or (y) if the Borrower enters into a legally binding
commitment to reinvest such Net Cash Proceeds within fifteen (15) months following
receipt thereof, within ninety (90) days of the date of such legally binding
commitment; provided that (i) so long as an Event of Default shall have occurred
and be continuing, the Borrower (x) shall not be permitted to make any such
reinvestments (other than pursuant to a legally binding commitment that the
Borrower entered into at a time when no Event of Default is continuing) and (y)
shall not be required to apply such Net Cash Proceeds which have been previously
applied to prepay Revolving Loans to the prepayment of Term Loans until such time
as the relevant investment period has expired and no Event of Default is continuing
and (ii) if any Net Cash Proceeds are no longer intended to be or cannot be so
reinvested at any time after delivery of a notice of reinvestment election, an
amount equal to any such Net Cash Proceeds shall be applied within five (5)
Business Days after the Borrower reasonably determines that such Net Cash Proceeds
are no longer intended to be or cannot be so reinvested to the prepayment of the
Term Loans as set forth in this Section 2.05.

          (iii) If the Borrower or any Restricted Subsidiary incurs or issues any Indebtedness
not expressly permitted to be incurred or issued pursuant to Section 7.03, the Borrower
shall cause to be prepaid the Term Loans in an amount equal to 100% of all Net Cash
Proceeds received therefrom on or prior to the date which is five (5) Business Days after
the receipt of such Net Cash Proceeds.

          (iv) If for any reason the aggregate Revolving Credit Exposures at any time exceeds
the aggregate Revolving Credit Commitments then in effect (including pursuant to Section
2.17(b)), the Borrower shall promptly prepay or cause to be promptly prepaid Revolving
Credit Loans and Swing Line Loans and/or Cash Collateralize the L/C Obligations in an
aggregate amount equal to such excess; provided that the

63

 

Borrower shall not be required to Cash Collateralize the L/C Obligations pursuant to
this Section 2.05(b)(iv) unless after the prepayment in full of the Revolving Credit Loans
and Swing Line Loans such aggregate Outstanding Amount exceeds the aggregate Revolving
Credit Commitments then in effect.

          (v) Each prepayment of Term Loans pursuant to this Section 2.05(b) shall be applied in
direct order of maturity to repayments thereof required pursuant to Section 2.07(a); and
each such prepayment shall be paid to the Lenders in accordance with their respective Pro
Rata Shares, subject to clause (vii) of this Section 2.05(b).

          (vi) The Borrower shall notify the Administrative Agent in writing of any mandatory
prepayment of Term Loans required to be made pursuant to clauses (i) through (iii) of this
Section 2.05(b) at least three (3) Business Days prior to the date of such prepayment.
Each such notice shall specify the date of such prepayment and provide a reasonably
detailed calculation of the amount of such prepayment. The Administrative Agent will
promptly notify each Appropriate Lender of the contents of the Borrower’s prepayment notice
and of such Appropriate Lender’s Pro Rata Share of the prepayment.

          (vii) Each Term Lender may, at its option, decline all or a portion of any mandatory
payment applicable to the Term Loans of such Lender pursuant to this Section 2.05(b). With
respect to the amount of any mandatory prepayment described in this Section 2.05(b) that is
allocated to the Term Loans (such amounts, the “Mandatory Prepayment Amount”), the Borrower
will, on or prior to the date specified in this Section 2.05(b) for such prepayment, give
the Administrative Agent telephonic notice (promptly confirmed in writing) requesting that
the Administrative Agent prepare and provide to each Term Lender a notice in substantially
the form of Exhibit J (each, a “Prepayment Option Notice”) as described below and, on such
specified prepayment date, deposit with the Administrative Agent the Mandatory Prepayment
Amount. As promptly as practicable after receiving such notice from the Borrower (but in
any event within two (2) Business Days thereafter), the Administrative Agent will send to
each Term Lender a Prepayment Option Notice, and shall include an offer by the Borrower to
prepay on the Prepayment Date the Term Loans of such Lender by an amount equal to the
portion of the Mandatory Prepayment Amount indicated in such Lender’s Prepayment Option
Notice as being applicable to such Lender’s Term Loans. The “Prepayment Date” in respect of
any Prepayment Option Notice shall be the date which is five Business Days after the date
of such Prepayment Option Notice. On the Prepayment Date, the Administrative Agent shall
(A) apply the Mandatory Prepayment Amount toward prepayment of the outstanding Term Loans
in respect of which Lenders have accepted mandatory prepayment as described above and (B)
return the remaining portion of the Mandatory Prepayment Amount not accepted by the Term
Lenders to the Borrower to be retained by it; provided that to the extent that any such
amounts not accepted by the Term Lenders would give rise to the obligation of the Borrower
to make an offer to repurchase any New Notes, such amounts shall instead be applied to
repay the Term Loans as otherwise provided herein.

          (viii) Funding Losses, Etc. All prepayments under this Section 2.05 shall be made
together with, in the case of any such prepayment of a Eurocurrency Rate Loan on a date
other than the last day of an Interest Period therefor, any amounts owing in respect of
such Eurocurrency Rate Loan pursuant to Section 3.05. Notwithstanding any of the other
provisions of this Section 2.05(b), so long as no Event of Default shall

64

 

have occurred and be continuing, if any prepayment of Eurocurrency Rate Loans is
required to be made under this Section 2.05(b), other than on the last day of the Interest
Period therefor, the Borrower may, in its sole discretion, deposit the amount of any such
prepayment otherwise required to be made thereunder into a Cash Collateral Account until
the last day of such Interest Period, at which time the Administrative Agent shall be
authorized (without any further action by or notice to or from the Borrower or any other
Loan Party) to apply such amount to the prepayment of such Loans in accordance with this
Section 2.05(b). Upon the occurrence and during the continuance of any Event of Default,
the Administrative Agent shall also be authorized (without any further action by or notice
to or from the Borrower or any other Loan Party) to apply such amount to the prepayment of
the outstanding Loans in accordance with this Section 2.05(b).

     SECTION 2.06. Termination or Reduction of Commitments.

     (a) Optional. The Borrower may, upon written notice to the Administrative Agent,
terminate the unused Commitments of any Class, or from time to time permanently reduce the
unused Commitments of any Class; provided that (i) any such notice shall be received by the
Administrative Agent three (3) Business Days prior to the date of termination or reduction,
(ii) any such partial reduction shall be in an aggregate amount of $500,000 or any whole
multiple of $100,000 in excess thereof and (iii) if, after giving effect to any reduction
of the Commitments, the Letter of Credit Sublimit or the Swing Line Sublimit exceeds the
amount of the Revolving Credit Facility, such sublimit shall be automatically reduced by
the amount of such excess, such sublimit shall be automatically reduced by the amount of
such excess. The amount of any such Commitment reduction shall not be applied to the
Letter of Credit Sublimit or the Swing Line Sublimit unless otherwise specified by the
Borrower. Notwithstanding the foregoing, the Borrower may rescind or postpone any notice
of termination of the Commitments if such termination would have resulted from a
refinancing of all of the Facilities, which refinancing shall not be consummated or
otherwise shall be delayed.

     (b) Mandatory. The Term Commitment of each Term Lender shall be automatically and
permanently reduced to $0 upon the making of such Term Lender’s Term Loans pursuant to
Section 2.01(a).

     (c) Application of Commitment Reductions; Payment of Fees. The Administrative Agent
will promptly notify the Lenders of any termination or reduction of unused portions of the
Letter of Credit Sublimit, or the Swing Line Sublimit or the unused Commitments of any
Class under this Section 2.06. Upon any reduction of unused Commitments of any Class, the
Commitment of each Lender of such Class shall be reduced by such Lender’s Pro Rata Share of
the amount by which such Commitments are reduced (other than the termination of the
Commitment of any Lender as provided in Section 3.07). All commitment fees accrued until
the effective date of any termination of the Aggregate Commitments shall be paid on the
effective date of such termination.

     SECTION 2.07. Repayment of Loans.

     (a) Term Loans. The Borrower shall repay to the Administrative Agent for the ratable
account of the Term Lenders (i) on the last Business Day of each March, June, September and
December, commencing with the second such date to occur after the Closing Date, an
aggregate amount equal to 0.25% of the aggregate amount of all Term Loans outstanding on
the Closing Date (which payments shall be reduced as a result of

65

 

the application of prepayments in accordance with the order of priority set forth in
Section 2.05) and (ii) on the Maturity Date for the Term Loans, the aggregate principal
amount of all Term Loans outstanding on such date.

     (b) Revolving Credit Loans. The Borrower shall repay to the Administrative Agent for
the ratable account of the Appropriate Lenders on the Maturity Date for the Revolving
Credit Facility the aggregate principal amount of all of its Revolving Credit Loans
outstanding on such date.

     (c) Swing Line Loans. The Borrower shall repay its Swing Line Loans on the earlier to
occur of (i) the date five (5) Business Days after such Loan is made and (ii) the Maturity
Date for the Revolving Credit Facility.

     SECTION 2.08. Interest. (a) Subject to the provisions of Section 2.08(b), (i) each
Eurocurrency Rate Loan shall bear interest on the outstanding principal amount thereof for each
Interest Period at a rate per annum equal to the Eurocurrency Rate for such Interest Period plus
the Applicable Rate; (ii) each Base Rate Loan shall bear interest on the outstanding principal
amount thereof from the applicable borrowing date at a rate per annum equal to the Base Rate plus
the Applicable Rate and (iii) each Swing Line Loan shall bear interest on the outstanding principal
amount thereof from the applicable borrowing date at a rate per annum equal to the Base Rate plus
the Applicable Rate for Revolving Credit Loans.

     (b) The Borrower shall pay interest on past due amounts hereunder (after giving effect
to any applicable grace periods) at a fluctuating interest rate per annum at all times
equal to the Default Rate to the fullest extent permitted by applicable Laws. Accrued and
unpaid interest on past due amounts (including interest on past due interest) shall be due
and payable upon demand.

     (c) Interest on each Loan shall be due and payable in arrears on each Interest Payment
Date applicable thereto and at such other times as may be specified herein. Interest
hereunder shall be due and payable in accordance with the terms hereof before and after
judgment, and before and after the commencement of any proceeding under any Debtor Relief
Law.

     SECTION 2.09. Fees. In addition to certain fees described in Sections 2.03(h) and
(i):

     (a) Commitment Fee. The Borrower shall pay to the Administrative Agent for the
account of each Revolving Credit Lender in accordance with its Pro Rata Share, a commitment
fee equal to the Applicable Rate with respect to commitment fees times the actual daily
amount by which the aggregate Revolving Credit Commitment exceeds the sum of (A)
Outstanding Amount of Revolving Credit Loans and (B) the Outstanding Amount of L/C
Obligations; provided that any commitment fee accrued with respect to any of the
Commitments of a Defaulting Lender during the period prior to the time such Lender became a
Defaulting Lender and unpaid at such time shall not be payable by the Borrower so long as
such Lender shall be a Defaulting Lender except to the extent that such commitment fee
shall otherwise have been due and payable by the Borrower prior to such time; and provided
further that no commitment fee shall accrue on any of the Commitments of a Defaulting
Lender so long as such Lender shall be a Defaulting Lender. The commitment fee shall
accrue at all times from the date hereof until the Maturity Date for the Revolving Credit
Facility, including at any time during which one or more of the conditions in Article IV is
not met, and shall be due and payable quarterly

66

 

in arrears on the last Business Day of each March, June, September and December,
commencing with the first such date to occur after the Closing Date, and on the Maturity
Date for the Revolving Credit Facility. The commitment fee shall be calculated quarterly
in arrears, and if there is any change in the Applicable Rate during any quarter, the
actual daily amount shall be computed and multiplied by the Applicable Rate separately for
each period during such quarter that such Applicable Rate was in effect.

     (b) Other Fees. The Borrower shall pay to the Agents such fees as shall have been
separately agreed upon in writing in the amounts and at the times so specified. Such fees
shall be fully earned when paid and shall not be refundable for any reason whatsoever
(except as expressly agreed between the Borrower and the applicable Agent).

     SECTION 2.10. Computation of Interest and Fees. All computations of interest for
Base Rate Loans when the Base Rate is determined by the Prime Rate shall be made on the basis of a
year of three hundred and sixty-five (365)/three hundred and sixty-six (366) days and actual days
elapsed. All other computations of fees and interest shall be made on the basis of a three hundred
and sixty (360) day year and actual days elapsed. Interest shall accrue on each Loan for the day
on which the Loan is made, and shall not accrue on a Loan, or any portion thereof, for the day on
which the Loan or such portion is paid; provided that any Loan that is repaid on the same day on
which it is made shall, subject to Section 2.12(a), bear interest for one (1) day. Each
determination by the Administrative Agent of an interest rate or fee hereunder shall be conclusive
and binding for all purposes, absent manifest error.

     SECTION 2.11. Evidence of Indebtedness.

     (a) The Credit Extensions made by each Lender shall be evidenced by one or more
accounts or records maintained by such Lender and evidenced by one or more entries in the
Register maintained by the Administrative Agent, acting solely for purposes of Treasury
Regulation Section 5f.103-1(c), as agent for the Borrower, in each case in the ordinary
course of business. The accounts or records maintained by the Administrative Agent and
each Lender shall be prima facie evidence absent manifest error of the amount of the Credit
Extensions made by the Lenders to the Borrower and the interest and payments thereon. Any
failure to so record or any error in doing so shall not, however, limit or otherwise affect
the obligation of the Borrower hereunder to pay any amount owing with respect to the
Obligations. In the event of any conflict between the accounts and records maintained by
any Lender and the accounts and records of the Administrative Agent in respect of such
matters, the accounts and records of the Administrative Agent shall control in the absence
of manifest error. Upon the request of any Lender made through the Administrative Agent,
the Borrower shall execute and deliver to such Lender (through the Administrative Agent) a
Note payable to such Lender, which shall evidence such Lender’s Loans in addition to such
accounts or records. Each Lender may attach schedules to its Note and endorse thereon the
date, Type (if applicable), amount and maturity of its Loans and payments with respect
thereto.

     (b) In addition to the accounts and records referred to in Section 2.11(a), each
Lender and the Administrative Agent shall maintain in accordance with its usual practice
accounts or records and, in the case of the Administrative Agent, entries in the Register,
evidencing the purchases and sales by such Lender of participations in Letters of Credit
and Swing Line Loans. In the event of any conflict between the accounts and records
maintained by the Administrative Agent and the accounts and records of any

67

 

Lender in respect of such matters, the accounts and records of the Administrative
Agent shall control in the absence of manifest error.

     (c) Entries made in good faith by the Administrative Agent in the Register pursuant to
Sections 2.11(a) and (b), and by each Lender in its account or accounts pursuant to
Sections 2.11(a) and (b), shall be prima facie evidence of the amount of principal and
interest due and payable or to become due and payable from the Borrower to, in the case of
the Register, each Lender and, in the case of such account or accounts, such Lender, under
this Agreement and the other Loan Documents, absent manifest error; provided that the
failure of the Administrative Agent or such Lender to make an entry, or any finding that an
entry is incorrect, in the Register or such account or accounts shall not limit or
otherwise affect the obligations of the Borrower under this Agreement and the other Loan
Documents.

     SECTION 2.12. Payments Generally.

     (a) All payments to be made by the Borrower shall be made without condition or
deduction for any counterclaim, defense, recoupment or setoff. Except as otherwise
expressly provided herein, all payments by the Borrower hereunder shall be made to the
Administrative Agent, for the account of the respective Lenders to which such payment is
owed, at the applicable Administrative Agent’s Office in Dollars and in Same Day Funds not
later than 2:00 p.m. on the date specified herein. The Administrative Agent will promptly
distribute to each Lender its Pro Rata Share (or other applicable share as provided herein)
of such payment in like funds as received by wire transfer to such Lender’s Lending Office.
All payments received by the Administrative Agent after 2:00 p.m. shall be deemed received
on the next succeeding Business Day and any applicable interest or fee shall continue to
accrue.

     (b) If any payment to be made by the Borrower shall come due on a day other than a
Business Day, payment shall be made on the next following Business Day, and such extension
of time shall be reflected in computing interest or fees, as the case may be; provided
that, if such extension would cause payment of interest on or principal of Eurocurrency
Rate Loans to be made in the next succeeding calendar month, such payment shall be made on
the immediately preceding Business Day.

     (c) Unless the Borrower or any Lender has notified the Administrative Agent, prior to
the date any payment is required to be made by it to the Administrative Agent hereunder,
that the Borrower or such Lender, as the case may be, will not make such payment, the
Administrative Agent may assume that the Borrower or such Lender, as the case may be, has
timely made such payment and may (but shall not be so required to), in reliance thereon,
make available a corresponding amount to the Person entitled thereto. If and to the extent
that such payment was not in fact made to the Administrative Agent in Same Day Funds, then:

     (i) if the Borrower failed to make such payment, each Lender shall forthwith
on demand repay to the Administrative Agent the portion of such assumed payment
that was made available to such Lender in Same Day Funds, together with interest
thereon in respect of each day from and including the date such amount was made
available by the Administrative Agent to such Lender to the date such amount is
repaid to the Administrative Agent in Same Day Funds at the Federal Funds Rate from
time to time in effect; and

68

 

     (ii) if any Lender failed to make such payment, such Lender shall forthwith on
demand pay to the Administrative Agent the amount thereof in Same Day Funds,
together with interest thereon for the period from the date such amount was made
available by the Administrative Agent to the Borrower to the date such amount is
recovered by the Administrative Agent (the “Compensation Period”) at a rate per
annum equal to the Federal Funds Rate from time to time in effect. When such
Lender makes payment to the Administrative Agent (together with all accrued
interest thereon), then such payment amount (excluding the amount of any interest
which may have accrued and been paid in respect of such late payment) shall
constitute such Lender’s Loan included in the applicable Borrowing. If such Lender
does not pay such amount forthwith upon the Administrative Agent’s demand therefor,
the Administrative Agent may make a demand therefor upon the Borrower, and the
Borrower shall pay such amount to the Administrative Agent, together with interest
thereon for the Compensation Period at a rate per annum equal to the rate of
interest applicable to the applicable Borrowing. Nothing herein shall be deemed to
relieve any Lender from its obligation to fulfill its Commitment or to prejudice
any rights which the Administrative Agent or the Borrower may have against any
Lender as a result of any default by such Lender hereunder.

A notice of the Administrative Agent to any Lender or the Borrower with respect to any amount owing
under this Section 2.12(c) shall be conclusive, absent manifest error.

     (d) If any Lender makes available to the Administrative Agent funds for any Loan to be
made by such Lender as provided in the foregoing provisions of this Article II, and such
funds are not made available to the Borrower by the Administrative Agent because the
conditions to the applicable Credit Extension set forth in Article IV are not satisfied or
waived in accordance with the terms hereof, the Administrative Agent shall return such
funds (in like funds as received from such Lender) to such Lender, without interest.

     (e) The obligations of the Lenders hereunder to make Loans and to fund participations
in Letters of Credit and Swing Line Loans are several and not joint. The failure of any
Lender to make any Loan or to fund any such participation on any date required hereunder
shall not relieve any other Lender of its corresponding obligation to do so on such date,
and no Lender shall be responsible for the failure of any other Lender to so make its Loan
or purchase its participation.

     (f) Nothing herein shall be deemed to obligate any Lender to obtain the funds for any
Loan in any particular place or manner or to constitute a representation by any Lender that
it has obtained or will obtain the funds for any Loan in any particular place or manner.

     (g) Whenever any payment received by the Administrative Agent under this Agreement or
any of the other Loan Documents is insufficient to pay in full all amounts due and payable
to the Administrative Agent and the Lenders under or in respect of this Agreement and the
other Loan Documents on any date, such payment shall be distributed by the Administrative
Agent and applied by the Administrative Agent and the Lenders in the order of priority set
forth in Section 8.04. If the Administrative Agent receives funds for application to the
Obligations of the Loan Parties under or in respect of the Loan Documents under
circumstances for which the Loan Documents do not specify the

69

 

manner in which such funds are to be applied, the Administrative Agent may, but at the
direction of Required Lenders shall, elect to distribute such funds to each of the Lenders
in accordance with such Lender’s Pro Rata Share of the sum of (a) the Outstanding Amount of
all Loans outstanding at such time and (b) the Outstanding Amount of all L/C Obligations
outstanding at such time, in repayment or prepayment of such of the outstanding Loans or
other Obligations then owing to such Lender.

     SECTION 2.13. Sharing of Payments. If, other than as expressly provided elsewhere
herein, any Lender shall obtain on account of the Loans made by it, or the participations in L/C
Obligations and Swing Line Loans held by it, any payment (whether voluntary, involuntary, through
the exercise of any right of setoff, or otherwise) in excess of its ratable share (or other share
contemplated hereunder) thereof, such Lender shall immediately (a) notify the Administrative Agent
of such fact, and (b) purchase from the other Lenders such participations in the Loans made by them
and/or such subparticipations in the participations in L/C Obligations or Swing Line Loans held by
them, as the case may be, as shall be necessary to cause such purchasing Lender to share the excess
payment in respect of such Loans or such participations, as the case may be, pro rata with each of
them; provided that if all or any portion of such excess payment is thereafter recovered from the
purchasing Lender under any of the circumstances described in Section 10.06 (including pursuant to
any settlement entered into by the purchasing Lender in its discretion), such purchase shall to
that extent be rescinded and each other Lender shall repay to the purchasing Lender the purchase
price paid therefor, together with an amount equal to such paying Lender’s ratable share (according
to the proportion of (i) the amount of such paying Lender’s required repayment to (ii) the total
amount so recovered from the purchasing Lender) of any interest or other amount paid or payable by
the purchasing Lender in respect of the total amount so recovered, without further interest
thereon. The Borrower agrees that any Lender so purchasing a participation from another Lender
may, to the fullest extent permitted by applicable Law, exercise all its rights of payment
(including the right of setoff, but subject to Section 10.09) with respect to such participation as
fully as if such Lender were the direct creditor of the Borrower in the amount of such
participation. The Administrative Agent will keep records (which shall be conclusive and binding
in the absence of manifest error) of participations purchased under this Section 2.13 and will in
each case notify the Lenders following any such purchases or repayments. Each Lender that
purchases a participation pursuant to this Section 2.13 shall from and after such purchase have the
right to give all notices, requests, demands, directions and other communications under this
Agreement with respect to the portion of the Obligations purchased to the same extent as though the
purchasing Lender were the original owner of the Obligations purchased.

     SECTION 2.14. Incremental Credit Extensions.

     (a) The Borrower may at any time or from time to time after the Closing Date, by
notice to the Administrative Agent (whereupon the Administrative Agent shall promptly
deliver a copy to each of the Lenders), request (i) one or more additional tranches of term
loans (the “Incremental Term Loans”) or (ii) one or more increases in the amount of the
Revolving Credit Commitments (each such increase, a “Revolving Commitment Increase”),
provided that (A) both at the time of any such request and upon the effectiveness of any
Incremental Amendment referred to below, no Default or Event of Default shall exist and at
the time that any such Incremental Term Loan is made (and after giving effect thereto) no
Default or Event of Default shall exist and (B) the Borrower shall be in compliance with
each of the covenants set forth in Section 7.11 determined on a Pro Forma Basis as of the
date of such Incremental Term Loan or Revolving Commitment Increase and the last day of the
most recent Test Period, as if

70

 

such Incremental Term Loans or Revolving Commitment Increases, as applicable, had been
outstanding on the last day of such fiscal quarter of the Borrower for testing compliance
therewith. Each tranche of Incremental Term Loans and each Revolving Commitment Increase
shall be in an aggregate principal amount that is not less than $25,000,000 (provided that
such amount may be less than $25,000,000 if such amount represents all remaining
availability under the limit set forth in the next sentence). Notwithstanding anything to
the contrary herein, the aggregate amount of the Incremental Term Loans and the Revolving
Commitment Increases shall not exceed the sum of (x) $500,000,000 plus (y) the aggregate
amount of principal payments made in respect of the Term Loans as of such Incremental
Facility Closing Date.

     (b) The Incremental Term Loans (i) shall rank pari passu in right of payment and of
security with the Revolving Credit Loans and the Term Loans, (ii) shall not mature earlier
than the Maturity Date with respect to the Term Loans, (iii) shall not have a weighted
average life to maturity that is shorter than the weighted average life to maturity with
respect to the Term Loans and (iv) except as set forth above, shall be treated
substantially the same as the Term Loans (in each case, including with respect to mandatory
and voluntary prepayments), provided that (A) the terms and conditions applicable to
Incremental Term Loans may be materially different from those of the Term Loans to the
extent such differences are reasonably acceptable to the Arrangers and (B) the interest
rates and amortization schedule applicable to the Incremental Term Loans shall be
determined by the Borrower and the lenders thereof.

     (c) Each notice from the Borrower pursuant to this Section shall set forth the
requested amount and proposed terms of the relevant Incremental Term Loans or Revolving
Commitment Increases. Incremental Term Loans may be made, and Revolving Commitment
Increases may be provided, by any existing Lender (and each existing Term Lender will have
the right, but not an obligation, to make a portion of any Incremental Term Loan, and each
existing Revolving Credit Lender will have the right, but not an obligation, to provide a
portion of any Revolving Commitment Increase, in each case on terms permitted in this
Section 2.14 and otherwise on terms reasonably acceptable to the Administrative Agent) or
by any other bank or other financial institution (any such other bank or other financial
institution being called an “Additional Lender”), provided that the Administrative Agent
and the Borrower shall have consented (not to be unreasonably withheld) to such Lender’s or
Additional Lender’s making such Incremental Term Loans or providing such Revolving
Commitment Increases if such consent would be required under Section 10.07(b) for an
assignment of Loans or Revolving Credit Commitments, as applicable, to such Lender or
Additional Lender. Commitments in respect of Incremental Term Loans and Revolving
Commitment Increases shall become Commitments (or in the case of a Revolving Commitment
Increase to be provided by an existing Revolving Credit Lender, an increase in such
Lender’s applicable Revolving Credit Commitment) under this Agreement pursuant to an
amendment (an “Incremental Amendment”) to this Agreement and, as appropriate, the other
Loan Documents, executed by the Borrower, each Lender agreeing to provide such Commitment,
if any, each Additional Lender, if any, and the Administrative Agent. The Incremental
Amendment may, without the consent of any other Lenders, effect such amendments to this
Agreement and the other Loan Documents as may be necessary or appropriate, in the
reasonable opinion of the Administrative Agent and the Borrower, to effect the provisions
of this Section. The effectiveness of any Incremental Amendment shall be subject to the
satisfaction on the date thereof (each, an “Incremental Facility Closing Date”) of each of
the conditions set forth in Section 4.02 (it being understood

71

 

that all references to “the date of such Credit Extension” or similar language in such
Section 4.02 shall be deemed to refer to the effective date of such Incremental Amendment)
and such other conditions as the parties thereto shall agree. The Borrower will use the
proceeds of the Incremental Term Loans and Revolving Commitment Increases for any purpose
not prohibited by this Agreement. No Lender shall be obligated to provide any Incremental
Term Loans or Revolving Commitment Increases, unless it so agrees.

     (d) Upon each increase in the Revolving Credit Commitments pursuant to this Section,
(i) each Revolving Credit Lender immediately prior to such increase will automatically and
without further act be deemed to have assigned to each Lender providing a portion of the
Revolving Commitment Increase (each a “Revolving Commitment Increase Lender”) in respect of
such increase, and each such Revolving Commitment Increase Lender will automatically and
without further act be deemed to have assumed, a portion of such Revolving Credit Lender’s
participations hereunder in outstanding Letters of Credit and Swing Line Loans such that,
after giving effect to each such deemed assignment and assumption of participations, the
percentage of the aggregate outstanding (A) participations hereunder in Letters of Credit
and (B) participations hereunder in Swing Line Loans held by each Revolving Credit Lender
(including each such Revolving Commitment Increase Lender) will equal the percentage of the
aggregate Revolving Credit Commitments of all Revolving Credit Lenders represented by such
Revolving Credit Lender’s Revolving Credit Commitment and (ii) if, on the date of such
increase, there are any Revolving Credit Loans outstanding, such Revolving Credit Loans
shall on or prior to the effectiveness of such Revolving Commitment Increase be prepaid
from the proceeds of additional Revolving Credit Loans made hereunder (reflecting such
increase in Revolving Credit Commitments), which prepayment shall be accompanied by accrued
interest on the Revolving Credit Loans being prepaid and any costs incurred by any Lender
in accordance with Section 3.05. The Administrative Agent and the Lenders hereby agree
that the minimum borrowing, pro rata borrowing and pro rata payment requirements contained
elsewhere in this Agreement shall not apply to the transactions effected pursuant to the
immediately preceding sentence.

     (e) This Section 2.14 shall supersede any provisions in Section 2.13 or 10.01 to the
contrary.

ARTICLE III

TAXES, INCREASED COSTS PROTECTION AND ILLEGALITY

     SECTION 3.01. Taxes.

     (a) Except as provided in this Section 3.01, any and all payments by the Borrower (the
term Borrower under Article III being deemed to include any Subsidiary for whose account a
Letter of Credit is issued) to or for the account of any Agent or any Lender under any Loan
Document shall be made free and clear of and without deduction for any and all present or
future taxes, duties, levies, imposts, deductions, assessments, fees, withholdings or
similar charges, and all liabilities (including additions to tax, penalties and interest)
with respect thereto, excluding in the case of each Agent and each Lender, taxes imposed on
or measured by its net or gross income (including branch profits), and franchise (and
similar) taxes imposed on it in lieu of net income taxes, by the

72

 

jurisdiction (or any political subdivision thereof) under the Laws of which such Agent
or such Lender, as the case may be, is organized or maintains a Lending Office, and all
liabilities (including additions to tax, penalties and interest) with respect thereto (in
each case, other than any such tax or liability arising solely from any Agent or any Lender
having executed, delivered or performed its obligations or received a payment under, or
enforced, this Agreement or any other Loan Document). All non-excluded taxes, duties,
levies, imposts, deductions, assessments, fees, withholdings or similar charges, and
liabilities described in the immediately preceding sentence are hereinafter referred to as
“Taxes”. If the Borrower shall be required by any Laws to deduct any Taxes or Other Taxes
from or in respect of any sum payable under any Loan Document to any Agent or any Lender,
(i) the sum payable shall be increased as necessary so that after making all required
deductions (including deductions applicable to additional sums payable under this Section
3.01), each of such Agent and such Lender receives an amount equal to the sum it would have
received had no such deductions been made, (ii) the Borrower shall make such deductions,
(iii) the Borrower shall pay the full amount deducted to the appropriate Governmental
Authority in accordance with applicable Laws, and (iv) within thirty (30) days after the
date of such payment (or, if receipts or evidence are not available within thirty (30)
days, as soon as possible thereafter), the Borrower shall furnish to such Agent or Lender
(as the case may be) the original or a certified copy of a receipt evidencing payment
thereof to the extent such a receipt is issued therefor, or other written proof of payment
thereof that is reasonably satisfactory to the Administrative Agent. If the Borrower fails
to pay any Taxes or Other Taxes when due to the appropriate Governmental Authority or fails
to remit to any Agent or any Lender the required receipts or other required documentary
evidence, the Borrower shall indemnify such Agent and such Lender for any incremental
taxes, interest or penalties that may become payable by such Agent or such Lender arising
out of such failure.

     (b) In addition, the Borrower agrees to pay any and all present or future stamp, court
or documentary taxes and any other excise, property, intangible or mortgage recording taxes
or charges or similar levies which, in each case, arise from any payment made under any
Loan Document or from the execution or delivery of any Loan Document or otherwise with
respect to the exercise by a Lender of its rights under any Loan Document (hereinafter
referred to as “Other Taxes”).

     (c) The Borrower agrees to indemnify each Agent and each Lender for (i) the full
amount of Taxes and Other Taxes (including any Taxes or Other Taxes imposed by any
jurisdiction on amounts payable under this Section 3.01) paid by such Agent and such Lender
and (ii) any liability (including additions to tax, penalties, interest and expenses)
arising therefrom or with respect thereto, in each case whether or not such Taxes or Other
Taxes were correctly or legally imposed by the relevant Governmental Authority; provided
such Agent or Lender, as the case may be, provides the Borrower with a written statement
thereof setting forth in reasonable detail the basis and calculation of such amounts.
Payment under this Section 3.01(c) shall be made within thirty (30) days after the date
such Lender or such Agent makes a written demand therefor.

     (d) The Borrower shall not be required pursuant to this Section 3.01 to pay any
additional amount to, or to indemnify, any Lender or Agent, as the case may be, to the
extent that such Lender or such Agent becomes subject to Taxes subsequent to the Closing
Date (or, if later, the date such Lender or Agent becomes a party to this Agreement) as a
result of a change in the place of organization of such Lender or Agent or a change in the
lending office of such Lender, except to the extent that any such

73

 

change is requested in writing by the Borrower or is otherwise required pursuant to
the terms of this Agreement (and provided that nothing in this clause (d) shall be
construed as relieving the Borrower from any obligation to make such payments or
indemnification in the event of a change in lending office or place of organization that
precedes a change in Law to the extent such Taxes result from a change in Law).

     (e) Notwithstanding anything else herein to the contrary, if a Lender or an Agent is
subject to withholding tax imposed by any jurisdiction in which the Borrower is formed or
organized at a rate in excess of zero percent at the time such Lender or such Agent, as the
case may be, first becomes a party to this Agreement, withholding tax imposed by such
jurisdiction at such rate shall be considered excluded from Taxes unless and until such
Lender or Agent, as the case may be, provides the appropriate forms certifying that a
lesser rate applies, whereupon withholding tax at such lesser rate only shall be considered
excluded from Taxes for periods governed by such forms; provided that, if at the date of
the Assignment and Acceptance pursuant to which a Lender becomes a party to this Agreement,
the Lender assignor was entitled to payments under clause (a) of this Section 3.01 in
respect of withholding tax with respect to interest paid at such date, then, to such
extent, the term Taxes shall include (in addition to withholding taxes that may be imposed
in the future or other amounts otherwise includable in Taxes) withholding tax, if any,
applicable with respect to the Lender assignee on such date.

     (f) If any Lender or Agent determines, in its reasonable discretion, that it has
received a refund or overpayment credit in respect of any Taxes or Other Taxes as to which
indemnification or additional amounts have been paid to it by the Borrower pursuant to this
Section 3.01, it shall promptly remit such refund or the amount of such credit (but only to
the extent of indemnity payments made, or additional amounts paid, by the Borrower under
this Section 3.01 with respect to the Taxes or Other Taxes giving rise to such refund (or
such credit) plus any interest included in such refund by the relevant Governmental
Authority attributable thereto) to the Borrower, net of all out-of-pocket expenses of the
Lender or Agent, as the case may be and without interest (other than any interest paid by
the relevant Governmental Authority with respect to such refund); provided that the
Borrower, upon the request of the Lender or Agent, as the case may be, agrees promptly to
return such refund (or such credit) to such party in the event such party is required to
repay such refund (or such credit) to the relevant Governmental Authority. Such Lender or
Agent, as the case may be, shall, at the Borrower’s request, provide the Borrower with a
copy of any notice of assessment or other evidence of the requirement to repay such refund
(or such credit) received from the relevant Governmental Authority (provided that such
Lender or Agent may delete any information therein that such Lender or Agent deems
confidential). Nothing herein contained shall interfere with the right of a Lender or
Agent to arrange its tax affairs in whatever manner it thinks fit nor oblige any Lender or
Agent to claim any tax refund or to make available its tax returns or disclose any
information relating to its tax affairs or any computations in respect thereof or require
any Lender or Agent to do anything that would prejudice its ability to benefit from any
other refunds, credits, reliefs, remissions or repayments to which it may be entitled.

     (g) Each Lender agrees that, upon the occurrence of any event giving rise to the
operation of Section 3.01(a) or (c) with respect to such Lender it will, if requested by
the Borrower, use commercially reasonable efforts (subject to such Lender’s overall
internal policies of general application and legal and regulatory restrictions) to
designate another Lending Office for any Loan or Letter of Credit affected by such event;
provided

74

 

that such efforts are made on terms that, in the sole judgment of such Lender, cause
such Lender and its Lending Office(s) to suffer no economic, legal, regulatory or other
disadvantage, and provided further that nothing in this Section 3.01(g) shall affect or
postpone any of the Obligations of the Borrower or the rights of such Lender pursuant to
Section 3.01(a) or (c).

     SECTION 3.02. Illegality. If any Lender determines that any Law has made it
unlawful, or that any Governmental Authority has asserted that it is unlawful, for any Lender or
its applicable Lending Office to make, maintain or fund Eurocurrency Rate Loans, or to determine or
charge interest rates based upon the Eurocurrency Rate, then, on notice thereof by such Lender to
the Borrower through the Administrative Agent, any obligation of such Lender to make or continue
Eurocurrency Rate Loans or to convert Base Rate Loans to Eurocurrency Rate Loans shall be suspended
until such Lender notifies the Administrative Agent and the Borrower that the circumstances giving
rise to such determination no longer exist. Upon receipt of such notice, the Borrower shall upon
demand from such Lender (with a copy to the Administrative Agent), prepay or, if applicable,
convert all Eurocurrency Rate Loans of such Lender to Base Rate Loans, either on the last day of
the Interest Period therefor, if such Lender may lawfully continue to maintain such Eurocurrency
Rate Loans to such day, or promptly, if such Lender may not lawfully continue to maintain such
Eurocurrency Rate Loans. Upon any such prepayment or conversion, the Borrower shall also pay
accrued interest on the amount so prepaid or converted and all amounts due, if any, in connection
with such prepayment or conversion under Section 3.05. Each Lender agrees to designate a different
Lending Office if such designation will avoid the need for such notice and will not, in the good
faith judgment of such Lender, otherwise be materially disadvantageous to such Lender.

     SECTION 3.03. Inability to Determine Rates. If the Required Lenders determine that
for any reason adequate and reasonable means do not exist for determining the Eurocurrency Rate for
any requested Interest Period with respect to a proposed Eurocurrency Rate Loan, or that the
Eurocurrency Rate for any requested Interest Period with respect to a proposed Eurocurrency Rate
Loan does not adequately and fairly reflect the cost to such Lenders of funding such Loan, or that
Dollar deposits are not being offered to banks in the London interbank eurodollar market for the
applicable amount and the Interest Period of such Eurocurrency Rate Loan, the Administrative Agent
will promptly so notify the Borrower and each Lender. Thereafter, the obligation of the Lenders to
make or maintain Eurocurrency Rate Loans shall be suspended until the Administrative Agent (upon
the instruction of the Required Lenders) revokes such notice. Upon receipt of such notice, the
Borrower may revoke any pending request for a Borrowing of, conversion to or continuation of
Eurocurrency Rate Loans or, failing that, will be deemed to have converted such request into a
request for a Borrowing of Base Rate Loans in the amount specified therein.

     SECTION 3.04. Increased Cost and Reduced Return; Capital Adequacy; Reserves on
Eurocurrency Rate Loans.

     (a) If any Lender determines that as a result of the introduction of or any change in
or in the interpretation of any Law, in each case after the date hereof, or such Lender’s
compliance therewith, there shall be any increase in the cost to such Lender of agreeing to
make or making, funding or maintaining Eurocurrency Rate Loans or (as the case may be)
issuing or participating in Letters of Credit, or a reduction in the amount received or
receivable by such Lender in connection with any of the foregoing (excluding for purposes
of this Section 3.04(a) any such increased costs or reduction in amount resulting from (i)
Taxes or Other Taxes (as to which Section 3.01 shall govern),

75

 

(ii) changes in the basis of taxation of net income or gross income (including branch
profits), and franchise (and similar) taxes imposed in lieu of net income taxes, by the
United States or any foreign jurisdiction or any political subdivision of either thereof
under the Laws of which such Lender is organized or maintains a Lending Office, and (iii)
reserve requirements contemplated by Section 3.04(c), then from time to time within fifteen
(15) days after demand by such Lender setting forth in reasonable detail such increased
costs (with a copy of such demand to the Administrative Agent given in accordance with
Section 3.06), the Borrower shall pay to such Lender such additional amounts as will
compensate such Lender for such increased cost or reduction.

     (b) If any Lender determines that the introduction of any Law regarding capital
adequacy or any change therein or in the interpretation thereof, in each case after the
date hereof, or compliance by such Lender (or its Lending Office) therewith, has the effect
of reducing the rate of return on the capital of such Lender or any corporation controlling
such Lender as a consequence of such Lender’s obligations hereunder (taking into
consideration its policies with respect to capital adequacy and such Lender’s desired
return on capital), then from time to time upon demand of such Lender setting forth in
reasonable detail the charge and the calculation of such reduced rate of return (with a
copy of such demand to the Administrative Agent given in accordance with Section 3.06), the
Borrower shall pay to such Lender such additional amounts as will compensate such Lender
for such reduction within fifteen (15) days after receipt of such demand.

     (c) The Borrower shall pay to each Lender, (i) as long as such Lender shall be
required to maintain reserves with respect to liabilities or assets consisting of or
including Eurocurrency funds or deposits, additional interest on the unpaid principal
amount of each Eurocurrency Rate Loan equal to the actual costs of such reserves allocated
to such Loan by such Lender (as determined by such Lender in good faith, which
determination shall be conclusive in the absence of manifest error), and (ii) as long as
such Lender shall be required to comply with any reserve ratio requirement or analogous
requirement of any other central banking or financial regulatory authority imposed in
respect of the maintenance of the Commitments or the funding of the Eurocurrency Rate
Loans, such additional costs (expressed as a percentage per annum and rounded upwards, if
necessary, to the nearest five decimal places) equal to the actual costs allocated to such
Commitment or Loan by such Lender (as determined by such Lender in good faith, which
determination shall be conclusive absent manifest error) which in each case shall be due
and payable on each date on which interest is payable on such Loan, provided the Borrower
shall have received at least fifteen (15) days’ prior notice (with a copy to the
Administrative Agent) of such additional interest or cost from such Lender. If a Lender
fails to give notice fifteen (15) days prior to the relevant Interest Payment Date, such
additional interest or cost shall be due and payable fifteen (15) days from receipt of such
notice.

     (d) Failure or delay on the part of any Lender to demand compensation pursuant to this
Section 3.04 shall not constitute a waiver of such Lender’s right to demand such
compensation, provided that the Borrower shall not be required to compensate a Lender
pursuant to Section 3.04(a), (b) or (c) for any such increased cost or reduction incurred
more than one hundred and eighty (180) days prior to the date that such Lender demands, or
notifies the Borrower of its intention to demand, compensation therefor, provided further
that, if the circumstance giving rise to such increased cost or

76

 

reduction is retroactive,
then such 180-day period referred to above shall be extended to include the period of
retroactive effect thereof.

     (e) If any Lender requests compensation under this Section 3.04, then such Lender
will, if requested by the Borrower, use commercially reasonable efforts to designate
another Lending Office for any Loan or Letter of Credit affected by such event; provided
that such efforts are made on terms that, in the sole judgment of such Lender, cause such
Lender and its Lending Office(s) to suffer no economic, legal, regulatory or other
disadvantage, and provided further that nothing in this Section 3.04(e) shall affect or
postpone any of the Obligations of the Borrower or the rights of such Lender pursuant to
Section 3.04(a), (b), (c) or (d).

     SECTION 3.05. Funding Losses. Upon demand of any Lender (with a copy to the
Administrative Agent) from time to time, the Borrower shall promptly compensate such Lender for and
hold such Lender harmless from any loss, cost or expense incurred by it as a result of:

     (a) any continuation, conversion, payment or prepayment of any Loan other than a Base
Rate Loan on a day other than the last day of the Interest Period for such Loan; or

     (b) any failure by the Borrower (for a reason other than the failure of such Lender to
make a Loan) to prepay, borrow, continue or convert any Loan other than a Base Rate Loan on
the date or in the amount notified by the Borrower;

including any loss or expense arising from the liquidation or reemployment of funds obtained by it
to maintain such Loan or from fees payable to terminate the deposits from which such funds were
obtained.

          For purposes of calculating amounts payable by the Borrower to the Lenders under this Section
3.05, each Lender shall be deemed to have funded each Eurocurrency Rate Loan made by it at the
Eurocurrency Rate for such Loan by a matching deposit or other borrowing in the London interbank
eurodollar market for a comparable amount and for a comparable period, whether or not such
Eurocurrency Rate Loan was in fact so funded.

     SECTION 3.06. Matters Applicable to All Requests for Compensation.

     (a) Any Agent or any Lender claiming compensation under this Article III shall deliver
a certificate to the Borrower setting forth the additional amount or amounts to be paid to
it hereunder which shall be conclusive in the absence of manifest error. In determining
such amount, such Agent or such Lender may use any reasonable averaging and attribution
methods.

     (b) With respect to any Lender’s claim for compensation under Section 3.01, 3.02, 3.03
or 3.04, no Borrower shall be required to compensate such Lender for any amount incurred
more than one hundred and eighty (180) days prior to the date that such Lender notifies the
Borrower of the event that gives rise to such claim; provided that, if the circumstance
giving rise to such claim is retroactive, then such 180-day period referred to above shall
be extended to include the period of retroactive effect thereof. If any Lender requests
compensation by the Borrower under Section 3.04, the Borrower may, by notice to such Lender
(with a copy to the Administrative Agent), suspend the obligation of such Lender to make or
continue from one Interest Period to another

77

 

Eurocurrency Rate Loans, or to convert Base
Rate Loans into Eurocurrency Rate Loans, until the event or condition giving rise to such
request ceases to be in effect (in which
case the provisions of Section 3.06(c) shall be applicable); provided that such
suspension shall not affect the right of such Lender to receive the compensation so
requested.

     (c) If the obligation of any Lender to make or continue from one Interest Period to
another any Eurocurrency Rate Loan, or to convert Base Rate Loans into Eurocurrency Rate
Loans shall be suspended pursuant to Section 3.06(b) hereof, such Lender’s Eurocurrency
Rate Loans shall be automatically converted into Base Rate Loans on the last day(s) of the
then current Interest Period(s) for such Eurocurrency Rate Loans (or, in the case of an
immediate conversion required by Section 3.02, on such earlier date as required by Law)
and, unless and until such Lender gives notice as provided below that the circumstances
specified in Section 3.01, 3.02, 3.03 or 3.04 hereof that gave rise to such conversion no
longer exist:

     (i) to the extent that such Lender’s Eurocurrency Rate Loans have been so
converted, all payments and prepayments of principal that would otherwise be
applied to such Lender’s Eurocurrency Rate Loans shall be applied instead to its
Base Rate Loans; and

     (ii) all Loans that would otherwise be made or continued from one Interest
Period to another by such Lender as Eurocurrency Rate Loans shall be made or
continued instead as Base Rate Loans, and all Base Rate Loans of such Lender that
would otherwise be converted into Eurocurrency Rate Loans shall remain as Base Rate
Loans.

     (d) If any Lender gives notice to the Borrower (with a copy to the Agent) that the
circumstances specified in Section 3.01, 3.02, 3.03 or 3.04 hereof that gave rise to the
conversion of such Lender’s Eurocurrency Rate Loans pursuant to this Section 3.06 no longer
exist (which such Lender agrees to do promptly upon such circumstances ceasing to exist) at
a time when Eurocurrency Rate Loans made by other Lenders are outstanding, such Lender’s
Base Rate Loans shall be automatically converted, on the first day(s) of the next
succeeding Interest Period(s) for such outstanding Eurocurrency Rate Loans, to the extent
necessary so that, after giving effect thereto, all Loans held by the Lenders holding
Eurocurrency Rate Loans and by such Lender are held pro rata (as to principal amounts,
interest rate basis, and Interest Periods) in accordance with their respective Commitments.

     SECTION 3.07. Replacement of Lenders under Certain Circumstances.

     (a) If at any time (i) the Borrower becomes obligated to pay additional amounts or
indemnity payments described in Section 3.01 or 3.04 as a result of any condition described
in such Sections or any Lender ceases to make Eurocurrency Rate Loans as a result of any
condition described in Section 3.02 or Section 3.04, (ii) any Lender becomes a Defaulting
Lender or (iii) any Lender becomes a Non-Consenting Lender, then the Borrower may, on ten
(10) Business Days’ prior written notice to the Administrative Agent and such Lender,
replace such Lender by causing such Lender to (and such Lender shall be obligated to)
assign pursuant to Section 10.07(b) (with the assignment fee to be paid by the Borrower in
such instance) all of its rights and obligations under this Agreement to one or more
Eligible Assignees; provided that neither the Administrative Agent nor any Lender shall
have any obligation to the

78

 

Borrower to find a replacement Lender or other such Person; and
provided further that (A) in the case of any such assignment resulting from a claim for
compensation under
Section 3.04 or payments required to be made pursuant to Section 3.01, such assignment
will result in a reduction in such compensation or payments and (B) in the case of any such
assignment resulting from a Lender becoming a Non-Consenting Lender, the applicable
Eligible Assignees shall have agreed to the applicable departure, waiver or amendment of
the Loan Documents.

     (b) Any Lender being replaced pursuant to Section 3.07(a) above shall (i) execute and
deliver an Assignment and Assumption with respect to such Lender’s Commitment and
outstanding Loans and participations in L/C Obligations and Swing Line Loans, and (ii)
deliver any Notes evidencing such Loans to the Borrower or Administrative Agent. Pursuant
to such Assignment and Assumption, (A) the assignee Lender shall acquire all or a portion,
as the case may be, of the assigning Lender’s Commitment and outstanding Loans and
participations in L/C Obligations and Swing Line Loans, (B) all obligations of the Borrower
owing to the assigning Lender relating to the Loans and participations so assigned shall be
paid in full by the assignee Lender to such assigning Lender concurrently with such
assignment and assumption and (C) upon such payment and, if so requested by the assignee
Lender, delivery to the assignee Lender of the appropriate Note or Notes executed by the
Borrower, the assignee Lender shall become a Lender hereunder and the assigning Lender
shall cease to constitute a Lender hereunder with respect to such assigned Loans,
Commitments and participations, except with respect to indemnification provisions under
this Agreement, which shall survive as to such assigning Lender.

     (c) Notwithstanding anything to the contrary contained above, any Lender that acts as
an L/C Issuer may not be replaced hereunder at any time that it has any Letter of Credit
outstanding hereunder unless arrangements reasonably satisfactory to such L/C Issuer
(including the furnishing of a back-up standby letter of credit in form and substance, and
issued by an issuer reasonably satisfactory to such L/C Issuer or the depositing of cash
collateral into a cash collateral account in amounts and pursuant to arrangements
reasonably satisfactory to such L/C Issuer) have been made with respect to each such
outstanding Letter of Credit and the Lender that acts as the Administrative Agent may not
be replaced hereunder except in accordance with the terms of Section 9.09.

     (d) In the event that (i) the Borrower or the Administrative Agent has requested that
the Lenders consent to a departure or waiver of any provisions of the Loan Documents or
agree to any amendment thereto, (ii) the consent, waiver or amendment in question requires
the agreement of all affected Lenders in accordance with the terms of Section 10.01 or all
the Lenders with respect to a certain Class of the Loans and (iii) the Required Lenders
have agreed to such consent, waiver or amendment, then any Lender who does not agree to
such consent, waiver or amendment shall be deemed a “Non-Consenting Lender.”

     SECTION 3.08. Survival. All of the Borrower’s obligations under this Article III
shall survive termination of the Aggregate Commitments and repayment of all other Obligations
hereunder.

79

 

ARTICLE IV

CONDITIONS PRECEDENT TO CREDIT EXTENSIONS

     SECTION 4.01. Conditions of Initial Credit Extension. The obligation of each Lender
to make its initial Credit Extension hereunder is subject to satisfaction of the following
conditions precedent:

     (a) The Administrative Agent’s receipt of the following, each of which shall be
originals or facsimiles (followed promptly by originals) unless otherwise specified, each
properly executed by a Responsible Officer of the signing Loan Party, each in form and
substance reasonably satisfactory to the Administrative Agent and its legal counsel:

     (i) executed counterparts of this Agreement and the Guaranty;

     (ii) a Note executed by the Borrower in favor of each Lender that has
requested a Note at least two Business Days in advance of the Closing Date;

     (iii) each Collateral Document set forth on Schedule 1.01A, duly executed by
each Loan Party party thereto, together with:

     (A) certificates, if any, representing the Pledged Equity referred to
therein (except as set forth on Schedule 1.01A) accompanied by undated
stock powers executed in blank and instruments evidencing the Pledged Debt
indorsed in blank,

     (B) to the extent any Mortgages are delivered on the Closing Date, to
the extent required under the Collateral and Guarantee Requirement,
opinions of local counsel for the Loan Parties in states in which the
Mortgaged Properties are located, with respect to the enforceability and
perfection of the Mortgages and any related fixture filings in form and
substance reasonably satisfactory to the Administrative Agent; and

     (C) evidence that all other actions, recordings and filings (other
than as set forth on Schedule 1.01A) that the Administrative Agent may
deem reasonably necessary to satisfy the Collateral and Guarantee
Requirement shall have been taken, completed or otherwise provided for in
a manner reasonably satisfactory to the Administrative Agent;

     (iv) such certificates of resolutions or other action, incumbency certificates
and/or other certificates of Responsible Officers of each Loan Party as the
Administrative Agent may reasonably require evidencing the identity, authority and
capacity of each Responsible Officer thereof authorized to act as a Responsible
Officer in connection with this Agreement and the other Loan Documents to which
such Loan Party is a party or is to be a party on the Closing Date;

     (v) opinion from (x) Ropes & Gray LLP, New York counsel to the Loan Parties
substantially in the form of Exhibit H and (y) the legal opinion of

80

 

local counsel in Arizona and Nevada as may be required by the Administrative
Agent;

     (vi) a certificate signed by a Responsible Officer of the Borrower certifying
that there has not occurred any event, development or circumstance since December
31, 2005, that has had or would reasonably be expected to have a Company Material
Adverse Effect;

     (vii) a certificate attesting to the Solvency of the Loan Parties (taken as a
whole) after giving effect to the Transaction, from the Chief Financial Officer of
the Borrower;

     (viii) a certified copy of the Sponsor Management Agreement, including a
certification by a Responsible Officer of the Borrower that such agreement is in
full force and effect as of the Closing Date;

     (ix) evidence that all insurance (including title insurance) required to be
maintained pursuant to the Loan Documents has been obtained and is in effect and
that the Administrative Agent has been named as loss payee under each insurance
policy with respect to such insurance as to which the Administrative Agent shall
have requested to be so named;

     (x) a certified copy of the Merger Agreement, the material provisions of which
shall not have been amended, supplemented or otherwise modified (pursuant to a
waiver or otherwise) in a manner materially adverse to the Lenders without the
prior written consent of the Arrangers (which consent shall not have been and shall
not be unreasonably withheld, conditioned or delayed), duly executed by the parties
thereto, together with all material agreements, instruments and other documents
delivered in connection therewith as the Administrative Agent shall reasonably
request, each including certification by a Responsible Officer of the Borrower that
such documents are in full force and effect as of the Closing Date;

     (xi) a Committed Loan Notice or Letter of Credit Application, as applicable,
relating to the initial Credit Extension; and

     (xii) a completed Perfection Certificate (as defined in the Security
Agreement), executed and delivered by a Responsible Officer of the Borrower,
together with all attachments contemplated thereby.

     (b) All fees and expenses required to be paid hereunder and invoiced before the
Closing Date shall have been paid in full in cash.

     (c) (i) Prior to or simultaneously with the initial Credit Extension, the Equity
Contribution shall have been funded in full in cash; and (ii) prior to or substantially
concurrently with the initial Credit Extension, (A) the Merger shall be consummated in
accordance with the terms of the Merger Agreement and in compliance with applicable
material Laws and regulatory approvals and (B) the other Transactions to be consummated on
or prior to the Closing Date shall have been consummated.

81

 

     (d) Prior to or simultaneously with the initial Credit Extensions, the Borrower shall
have received (i) at least $450,000,000 in gross cash proceeds from the issuance of the
Senior Subordinated Notes and (ii) at least $650,000,000 in gross cash proceeds from the
issuance of the Senior Notes.

     (e) Prior to or simultaneously with the initial Credit Extensions, the Borrower shall
have taken all necessary actions such that, after giving effect to the Transaction, (i) the
Borrower and its Subsidiaries shall have outstanding no Indebtedness or preferred Equity
Interests other than (A) the Loans and L/C Obligations, (B) the New Notes and (C)
Indebtedness permitted under Section 7.03 and (ii) the Borrower shall have outstanding no
Equity Interests (or securities convertible into or exchangeable for Equity Interests or
rights or options to acquire Equity Interests) other than Qualified Equity Interests.

     (f) The Arrangers and the Lenders shall have received (i) the Audited Financial
Statements and the audit report for such financial statements (which shall not be subject
to any qualification) and (ii) unaudited consolidated balance sheets and related statements
of income, stockholders’ equity and cash flows of West and its Subsidiaries for (A) the
fiscal quarter ended June 30, 2006 and (B) the six month period ended on such date
(collectively, the “Unaudited Financial Statements”), which financial statements described
in clauses (i) and (ii) shall be prepared in accordance with GAAP.

     (g) The Arrangers and the Lenders shall have received the Pro Forma Financial
Statements.

     (h) The Administrative Agent shall have received evidence satisfactory to the
Administrative Agent that the Existing Credit Agreement shall be simultaneously terminated
and all amounts thereunder shall be simultaneously paid in full.

     SECTION 4.02. Conditions to All Credit Extensions. The obligation of each Lender to
honor any Request for Credit Extension (other than a Committed Loan Notice requesting only a
conversion of Loans to the other Type, or a continuation of Eurocurrency Rate Loans) is subject to
the following conditions precedent:

     (a) The representations and warranties of the Borrower and each other Loan Party
contained in Article V or any other Loan Document (except for Credit Extensions on the
Closing Date, only the representations contained in Sections 5.01, 5.02, 5.04, 5.13, 5.16
and 5.18) shall be true and correct in all material respects on and as of the date of such
Credit Extension; provided that, to the extent that such representations and warranties
specifically refer to an earlier date, they shall be true and correct in all material
respects as of such earlier date; provided, further that, any representation and warranty
made on or as of the Closing Date that is qualified as to “Material Adverse Effect” shall
be deemed to be qualified by a “Company Material Adverse Effect.”

     (b) No Default shall exist, or would result from such proposed Credit Extension or
from the application of the proceeds therefrom.

     (c) The Administrative Agent and, if applicable, the relevant L/C Issuer or the Swing
Line Lender shall have received a Request for Credit Extension in accordance with the
requirements hereof.

82

 

          Each Request for Credit Extension (other than a Committed Loan Notice requesting only a
conversion of Loans to the other Type or a continuation of Eurocurrency Rate Loans) submitted by
the Borrower shall be deemed to be a representation and warranty that the conditions specified in
Sections 4.02(a) and (b) have been satisfied on and as of the date of the applicable Credit
Extension.

ARTICLE V

REPRESENTATIONS AND WARRANTIES

          The Borrower represents and warrants to the Agents and the Lenders that:

     SECTION 5.01. Existence, Qualification and Power; Compliance with Laws. Each Loan
Party and each of its Restricted Subsidiaries (a) is a Person duly organized or formed, validly
existing and in good standing under the Laws of the jurisdiction of its incorporation or
organization, (b) has all requisite power and authority to (i) own or lease its assets and carry on
its business and (ii) execute, deliver and perform its obligations under the Loan Documents to
which it is a party, (c) is duly qualified and in good standing under the Laws of each jurisdiction
where its ownership, lease or operation of properties or the conduct of its business requires such
qualification, (d) is in compliance with all Laws, orders, writs, injunctions and orders and (e)
has all requisite governmental licenses, authorizations, consents and approvals to operate its
business as currently conducted; except in each case referred to in clause (c), (d) or (e), to the
extent that failure to do so could not reasonably be expected to have a Material Adverse Effect.

     SECTION 5.02. Authorization; No Contravention. The execution, delivery and
performance by each Loan Party of each Loan Document to which such Person is a party, and the
consummation of the Transaction, are within such Loan Party’s corporate or other powers, have been
duly authorized by all necessary corporate or other organizational action, and do not and will not
(a) contravene the terms of any of such Person’s Organization Documents, (b) conflict with or
result in any breach or contravention of, or the creation of any Lien under (other than as
permitted by Section 7.01), or require any payment to be made under (i) any Contractual Obligation
to which such Person is a party or affecting such Person or the properties of such Person or any of
its Restricted Subsidiaries or (ii) any material order, injunction, writ or decree of any
Governmental Authority or any arbitral award to which such Person or its property is subject; or
(c) violate any material Law; except with respect to any conflict, breach or contravention or
payment (but not creation of Liens) referred to in clause (b)(i), to the extent that such conflict,
breach, contravention or payment could not reasonably be expected to have a Material Adverse
Effect.

     SECTION 5.03. Governmental Authorization; Other Consents. No material approval,
consent, exemption, authorization, or other action by, or notice to, or filing with, any
Governmental Authority or any other Person is necessary or required in connection with (a) the
execution, delivery or performance by, or enforcement against, any Loan Party of this Agreement or
any other Loan Document, or for the consummation of the Transaction, (b) the grant by any Loan
Party of the Liens granted by it pursuant to the Collateral Documents, (c) the perfection or
maintenance of the Liens created under the Collateral Documents (including the priority thereof) or
(d) the exercise by the Administrative Agent or any Lender of its rights under the Loan Documents
or the remedies in respect of the Collateral pursuant to the Collateral Documents, except for (i)
filings necessary to perfect the Liens on the Collateral granted by the Loan Parties in favor of
the Secured Parties, (ii) the approvals, consents, exemptions, authorizations, actions, notices and
filings which have been duly obtained, waived, taken, given or made and are in full

83

 

force and effect and (iii) those approvals, consents, exemptions, authorizations or other
actions, notices or filings, the failure of which to obtain or make could not reasonably be
expected to have a Material Adverse Effect.

     SECTION 5.04. Binding Effect. This Agreement and each other Loan Document has been
duly executed and delivered by each Loan Party that is party thereto. This Agreement and each
other Loan Document constitutes, a legal, valid and binding obligation of such Loan Party,
enforceable against each Loan Party that is party thereto in accordance with its terms, except as
such enforceability may be limited by Debtor Relief Laws and by general principles of equity.

     SECTION 5.05. Financial Statements; No Material Adverse Effect.

     (a) (i) The Audited Financial Statements and the Unaudited Financial Statements fairly
present in all material respects the financial condition of West and its Subsidiaries as of
the dates thereof and their results of operations for the period covered thereby in
accordance with GAAP consistently applied throughout the periods covered thereby, except as
otherwise expressly noted therein. During the period from December 31, 2005 to and
including the Closing Date, there has been (i) no sale, transfer or other disposition by
West or any of its Subsidiaries of any material part of the business or property of West or
any of its Subsidiaries, taken as a whole and (ii) no purchase or other acquisition by West
or any of its Subsidiaries of any business or property (including any Equity Interests of
any other Person) material in relation to the consolidated financial condition of West and
its Subsidiaries, in each case, which is not reflected in the foregoing financial
statements or in the notes thereto, has not been publicly disclosed in filings with the SEC
prior to the Closing Date or has not otherwise been disclosed in writing to the Lenders
prior to the Closing Date.

     (ii) The unaudited pro forma consolidated balance sheet of the Borrower and its
Subsidiaries as at December 31, 2005 and June 30, 2006 (including the notes thereto) (the
“Pro Forma Balance Sheet”) and the unaudited pro forma consolidated
statement of operations and cash flows of the Borrower and its Subsidiaries for the
12-month period ending on each such date (together with the Pro Forma Balance Sheet, the
“Pro Forma Financial Statements”), copies of which have heretofore been furnished to each
Lender, have been prepared giving effect (as if such events had occurred on such date or at
the beginning of such period, as the case may be) to the Transaction, each material
acquisition by West or any of its Subsidiaries consummated after December 31, 2005 and
prior to the Closing Date and all other transactions that would be required to be given pro
forma effect by Regulation S-X promulgated under the Exchange Act (including other
adjustments consistent with the definition of Pro Forma Adjustment or as otherwise agreed
between the Borrower and the Arrangers). The Pro Forma Financial Statements have been
prepared in good faith, based on assumptions believed by the Borrower to be reasonable as
of the date of delivery thereof, and present fairly in all material respects on a pro forma
basis and in accordance with GAAP the estimated financial position of the Borrower and its
Subsidiaries as at December 31, 2005 and June 30, 2006, as the case may be, and their
estimated results of operations for the periods covered thereby, assuming that the events
specified in the preceding sentence had actually occurred at such date or at the beginning
of the periods covered thereby.

     (b) Since December 31, 2005, there has been no event or circumstance, either
individually or in the aggregate, that has had or could reasonably be expected to have a
Material Adverse Effect.

84

 

     (c) The forecasts of consolidated balance sheets, income statements and cash flow
statements of the Borrower and its Subsidiaries for each fiscal year ending after the
Closing Date through 2011, copies of which have been furnished to the Administrative Agent
prior to the Closing Date in a form reasonably satisfactory to it, have been prepared in
good faith on the basis of the assumptions stated therein, which assumptions were believed
to be reasonable at the time of preparation of such forecasts, it being understood that
actual results may vary from such forecasts and that such variations may be material.

     (d) As of the Closing Date, neither the Borrower nor any Subsidiary has any
Indebtedness or other obligations or liabilities, direct or contingent (other than (i) the
liabilities reflected on Schedule 5.05, (ii) obligations arising under this Agreement and
the New Notes, (iii) liabilities reflected or reserved against on the audited consolidated
balance sheet of West and its Subsidiaries as of December 31, 2005 or as disclosed in the
notes thereto (as supplemented by liabilities reflected or reserved against on consolidated
balance sheet of West and its Subsidiaries as of June 30, 2006 or as disclosed in the notes
thereto) and (iv) liabilities incurred in the ordinary course of business) that, either
individually or in the aggregate, have had or could reasonably be expected to have a
Material Adverse Effect.

     SECTION 5.06. Litigation. There are no actions, suits, proceedings, claims or
disputes pending or, to the knowledge of the Borrower, threatened in writing or contemplated, at
law, in equity, in arbitration or before any Governmental Authority, by or against the Borrower or
any of its Subsidiaries or against any of their properties or revenues that either individually or
in the aggregate, could reasonably be expected to have a Material Adverse Effect.

     SECTION 5.07. No Default. Neither the Borrower nor any Subsidiary is in default
under or with respect to, or a party to, any Contractual Obligation that could, either individually
or in the aggregate, reasonably be expected to have a Material Adverse Effect.

     SECTION 5.08. Ownership of Property; Liens. Each Loan Party and each of its
Restricted Subsidiaries has good record and marketable title in fee simple to, or valid leasehold
interests in, or easements or other limited property interests in, all real property necessary in
the ordinary conduct of its business, free and clear of all Liens except for minor defects in title
that do not materially interfere with its ability to conduct its business or to utilize such assets
for their intended purposes and Liens permitted by Section 7.01 and except where the failure to
have such title could not reasonably be expected to have, individually or in the aggregate, a
Material Adverse Effect.

     SECTION 5.09. Environmental Compliance.

     (a) There are no claims, actions, suits, or proceedings alleging potential liability
or responsibility for violation of, or otherwise relating to, any Environmental Law that
could, individually or in the aggregate, reasonably be expected to have a Material Adverse
Effect.

     (b) Except as specifically disclosed in Schedule 5.09 or except as could not
reasonably be expected to have, individually or in the aggregate, a Material Adverse
Effect, (i) none of the properties currently or formerly owned, leased or operated by any
Loan Party or any of its Subsidiaries is listed or proposed for listing on the NPL or on
the CERCLIS or any analogous foreign, state or local list or is adjacent to any such
property;

85

 

(ii) there are no and never have been any underground or aboveground storage tanks or
any surface impoundments, septic tanks, pits, sumps or lagoons in which Hazardous Materials
are being or have been treated, stored or disposed on any property currently owned, leased
or operated by any Loan Party or any of its Subsidiaries or, to its knowledge, on any
property formerly owned or operated by any Loan Party or any of its Subsidiaries; (iii)
there is no asbestos or asbestos-containing material on any property currently owned or
operated by any Loan Party or any of its Subsidiaries; and (iv) Hazardous Materials have
not been released, discharged or disposed of by any Person on any property currently or
formerly owned, leased or operated by any Loan Party or any of its Subsidiaries and
Hazardous Materials have not otherwise been released, discharged or disposed of by any of
the Loan Parties and their Subsidiaries at any other location.

     (c) The properties owned, leased or operated by the Borrower and the Subsidiaries do
not contain any Hazardous Materials in amounts or concentrations which (i) constitute, or
constituted a violation of, (ii) require remedial action under, or (iii) could give rise to
liability under, Environmental Laws, which violations, remedial actions and liabilities,
individually or in the aggregate, could reasonably be expected to result in a Material
Adverse Effect.

     (d) Except as specifically disclosed in Schedule 5.09, neither the Borrower nor any of
its Subsidiaries is undertaking, and has not completed, either individually or together
with other potentially responsible parties, any investigation or assessment or remedial or
response action relating to any actual or threatened release, discharge or disposal of
Hazardous Materials at any site, location or operation, either voluntarily or pursuant to
the order of any Governmental Authority or the requirements of any Environmental Law except
for such investigation or assessment or remedial or response action that, individually or
in the aggregate, could not reasonably be expected to result in a Material Adverse Effect.

     (e) All Hazardous Materials generated, used, treated, handled or stored at, or
transported to or from, any property currently or formerly owned or operated by any Loan
Party or any of its Subsidiaries have been disposed of in a manner not reasonably expected
to result, individually or in the aggregate, in a Material Adverse Effect.

     (f) Except as would not reasonably be expected to result, individually or in the
aggregate, in a Material Adverse Effect, none of the Loan Parties and their Subsidiaries
has contractually assumed any liability or obligation under or relating to any
Environmental Law.

     SECTION 5.10. Taxes. Except as set forth in Schedule 5.10 and except as could not,
either individually or in the aggregate, reasonably be expected to result in a Material Adverse
Effect, the Borrower and its Subsidiaries have filed all Federal and state income tax returns and
all other material tax returns and reports required to be filed, and have paid all material Federal
and state and other taxes, assessments, fees and other governmental charges levied or imposed upon
them or their properties, income or assets otherwise due and payable, except those (a) which are
not overdue by more than thirty (30) days or (b) which are being contested in good faith by
appropriate proceedings diligently conducted and for which adequate reserves have been provided in
accordance with GAAP.

86

 

     SECTION 5.11. ERISA Compliance.

     (a) Except as set forth in Schedule 5.11 or as could not, either individually or in
the aggregate, reasonably be expected to result in a Material Adverse Effect, each Plan is
in compliance with the applicable provisions of ERISA, the Code and other Federal or state
Laws.

     (b) (i) No ERISA Event has occurred during the five year period prior to the date on
which this representation is made or deemed made with respect to any Pension Plan; (ii) no
Pension Plan has an “accumulated funding deficiency” (as defined in Section 412 of the
Code), whether or not waived; (iii) neither any Loan Party nor any ERISA Affiliate has
incurred, or reasonably expects to incur, any liability under Title IV of ERISA with
respect to any Pension Plan (other than premiums due and not delinquent under Section 4007
of ERISA); (iv) neither any Loan Party nor any ERISA Affiliate has incurred, or reasonably
expects to incur, any liability (and no event has occurred which, with the giving of notice
under Section 4219 of ERISA, would result in such liability) under Sections 4201 or 4243 of
ERISA with respect to a Multiemployer Plan; and (v) neither any Loan Party nor any ERISA
Affiliate has engaged in a transaction that could be subject to Sections 4069 or 4212(c) of
ERISA, except, with respect to each of the foregoing clauses of this Section 5.11(b), as
could not reasonably be expected, individually or in the aggregate, to result in a Material
Adverse Effect.

     SECTION 5.12. Subsidiaries; Equity Interests; Borrower Information. As of the
Closing Date, neither the Borrower nor any other Loan Party has any Subsidiaries other than those
specifically disclosed in Schedule 5.12(a) and all of the outstanding Equity Interests in material
wholly owned Restricted Subsidiaries have been validly issued, are fully paid and nonassessable and
all Equity Interests owned by a Loan Party are owned free and clear of all Liens except any Lien
that is permitted under Section 7.01. As of the Closing Date, Schedule 5.12(a) (a) sets forth the
name and jurisdiction of each Subsidiary, (b) sets forth the ownership interest of the Borrower and
any other Subsidiary in each Subsidiary, including the percentage of such ownership and (c)
identifies each Subsidiary the Equity Interests of which are required to be pledged on the Closing
Date pursuant to the Collateral and Guarantee Requirement. Schedule 5.12(b) sets forth as of the
Closing Date the name, address of principal place of business and tax identification number of the
Borrower.

     SECTION 5.13. Margin Regulations; Investment Company Act.

     (a) Neither the making of any Loan hereunder nor the use of the proceeds thereof will
violate the provisions of Regulation T, U or X of the FRB.

     (b) None of the Borrower, any Person Controlling the Borrower, or any Subsidiary is
or is required to be registered as an “investment company” under the Investment Company Act
of 1940.

     SECTION 5.14. Disclosure. No report, financial statement, certificate or other
written information furnished by or on behalf of any Loan Party to any Arranger, any Agent or any
Lender in connection with the transactions contemplated hereby and the negotiation of this
Agreement or delivered hereunder or any other Loan Document (as modified or supplemented by other
information so furnished) when taken as a whole contains any material misstatement of fact or omits
to state any material fact necessary to make the statements therein, in the light of the
circumstances under which they were made, not materially misleading; provided that, with

87

 

respect to projected financial information and pro forma financial information, the Borrower
represents only that such information was prepared in good faith based upon assumptions believed to
be reasonable at the time of preparation; it being understood that such projections may vary from
actual results and that such variances may be material.

     SECTION 5.15. Intellectual Property; Licenses, Etc. Each of the Loan Parties and
their Restricted Subsidiaries own, license or possess the right to use, all of the United States
and foreign trademarks, service marks, logos, trade names, domain names, copyrights, patents,
patent rights, licenses, trade secrets, proprietary information, technology, software, know-how
database rights, design rights and other intellectual property rights (collectively, “IP Rights”)
that are reasonably necessary for the operation of their respective businesses as currently
conducted, and, without conflict with the rights of any Person, except to the extent such
conflicts, either individually or in the aggregate, could not reasonably be expected to have a
Material Adverse Effect. No IP Rights, advertising, product, process, method, substance, part or
other material used by any Loan Party or any Subsidiary in the operation of their respective
businesses as currently conducted infringes upon any rights held by any Person and no Person
infringes upon any rights of any Loan Party or any Subsidiary except for such infringements,
individually or in the aggregate, which could not reasonably be expected to have a Material Adverse
Effect. No claim or litigation regarding any of the IP Rights, is pending or, to the knowledge of
the Borrower, threatened against any Loan Party or Subsidiary, which, either individually or in the
aggregate, could reasonably be expected to have a Material Adverse Effect.

     SECTION 5.16. Solvency. On the Closing Date after giving effect to the Transaction,
the Loan Parties, on a consolidated basis, are Solvent.

     SECTION 5.17. Labor Matters. There are no strikes or other labor disputes against
the Borrower or any of its Subsidiaries pending or, to the knowledge of the Borrower, threatened
that (individually or in the aggregate) could reasonably be expected to have a Material Adverse
Effect. Hours worked by and payment made to employees of the Borrower and its Subsidiaries have
not been in violation of the Fair Labor Standards Act or any other applicable Law dealing with such
matters that (individually or in the aggregate) could reasonably be expected to have a Material
Adverse Effect. All payments due from the Borrower or any of its Subsidiaries on account of
employee health and welfare insurance that (individually or in the aggregate) could reasonably be
expected to have a Material Adverse Effect if not paid have been paid or accrued as a liability on
the books of the Borrower or the relevant Subsidiary. There will be no change in a classification
of employees or agents of the Borrower and any of its Subsidiaries that could trigger a requirement
on the part of the Borrower or the relevant subsidiary to assume additional obligations or
liabilities with respect to wages and benefits of such employees or agents, that (individually or
in the aggregate) could reasonably be expected to have a Material Adverse Effect.

     SECTION 5.18. Subordination of Junior Financing. The Obligations are “Senior Debt,”
“Senior Indebtedness,” “Guarantor Senior Debt” or “Senior Secured Financing” (or any comparable
term) under, and as defined in, the Senior Notes Indenture and any Junior Financing Documentation.

88

 

ARTICLE VI

AFFIRMATIVE COVENANTS

          So long as any Lender shall have any Commitment hereunder, any Loan or other Obligation
hereunder which is accrued and payable shall remain unpaid or unsatisfied, or any Letter of Credit
shall remain outstanding, the Borrower shall, and shall (except in the case of the covenants set
forth in Sections 6.01, 6.02 and 6.03) cause each Restricted Subsidiary to:

     SECTION 6.01. Financial Statements. Deliver to the Administrative Agent for prompt
further distribution to each Lender:

     (a) as soon as available, but in any event within ninety (90) days after the end of
each fiscal year of the Borrower beginning with the 2006 fiscal year, a consolidated
balance sheet of the Borrower and its Subsidiaries as at the end of such fiscal year, and
the related consolidated statements of income or operations, stockholders’ equity and cash
flows for such fiscal year, setting forth in each case in comparative form the figures for
the previous fiscal year, all in reasonable detail and prepared in accordance with GAAP,
audited and accompanied by a report and opinion of Deloitte & Touche LLP or any other
independent registered public accounting firm of nationally recognized standing, which
report and opinion shall be prepared in accordance with generally accepted auditing
standards and shall not be subject to any “going concern” or like qualification or
exception or any qualification or exception as to the scope of such audit;

     (b) as soon as available, but in any event within forty-five (45) days after the end
of each of the first three (3) fiscal quarters of each fiscal year of the Borrower, a
consolidated balance sheet of the Borrower and its Subsidiaries as at the end of such
fiscal quarter, and the related (i) consolidated statements of income or operations for
such fiscal quarter and for the portion of the fiscal year then ended and (ii) consolidated
statements of cash flows for the portion of the fiscal year then ended, setting forth in
each case in comparative form the figures for the corresponding fiscal quarter of the
previous fiscal year and the corresponding portion of the previous fiscal year, all in
reasonable detail and certified by a Responsible Officer of the Borrower as fairly
presenting in all material respects the financial condition, results of operations,
stockholders’ equity and cash flows of the Borrower and its Subsidiaries in accordance with
GAAP, subject only to normal year-end audit adjustments and the absence of footnotes;

     (c) as soon as available, and in any event no later than ninety (90) days after the
end of each fiscal year of the Borrower (or, solely with respect to the first fiscal year
immediately following the Closing Date, one hundred twenty (120) days), a detailed
consolidated budget for the following fiscal year (including a projected consolidated
balance sheet of the Borrower and its Subsidiaries as of the end of the following fiscal
year, the related consolidated statements of projected cash flow and projected income and a
summary of the material underlying assumptions applicable thereto) (collectively, the
“Projections”), which Projections shall in each case be accompanied by a certificate of a
Responsible Officer stating that such Projections are based on reasonable estimates,
information and assumptions and that such Responsible Officer has no reason to believe that
such Projections are incorrect or misleading in any material respect; and

     (d) simultaneously with the delivery of each set of consolidated financial statements
referred to in Sections 6.01(a) and 6.01(b) above, the related consolidating

89

 

financial statements reflecting the adjustments necessary to eliminate the accounts of
Unrestricted Subsidiaries (if any) from such consolidated financial statements.

Notwithstanding the foregoing, the obligations in paragraphs (a) and (b) of this Section 6.01 may
be satisfied with respect to financial information of the Borrower and the Restricted Subsidiaries
by furnishing (A) the applicable financial statements of Holdings (or any direct or indirect parent
thereof) or (B) the Borrower’s or Holdings’ (or any direct or indirect parent thereof), as
applicable, Form 10-K or 10-Q, as applicable, filed with the SEC; provided that, with respect to
each of clauses (A) and (B), (i) to the extent such information relates to Holdings (or a parent
thereof), such information is accompanied by consolidating information that explains in reasonable
detail the differences between the information relating to Holdings (or such parent), on the one
hand, and the information relating to the Borrower and the Restricted Subsidiaries on a standalone
basis, on the other hand and (ii) to the extent such information is in lieu of information required
to be provided under Section 6.01(a), such materials are accompanied by a report and opinion of
Deloitte & Touche LLP or any other independent registered public accounting firm of nationally
recognized standing, which report and opinion shall be prepared in accordance with generally
accepted auditing standards and shall not be subject to any “going concern” or like qualification
or exception or any qualification or exception as to the scope of such audit.

     SECTION 6.02. Certificates; Other Information. Deliver to the Administrative Agent
for prompt further distribution to each Lender:

     (a) no later than five (5) Business Days after the delivery of the financial
statements referred to in Section 6.01(a), a certificate of its independent registered
public accounting firm certifying such financial statements and stating that in making the
examination necessary therefor no knowledge was obtained of any Event of Default under
Section 7.11 or, if any such Event of Default shall exist, stating the nature and status of
such event;

     (b) no later than five (5) Business Days after the delivery of the financial
statements referred to in Section 6.01(a) and (b), a duly completed Compliance Certificate
signed by a Responsible Officer of the Borrower and, if such Compliance Certificate
demonstrates an Event of Default of any covenant under Section 7.11, any of the Equity
Investors may deliver, together with such Compliance Certificate, notice of their intent to
cure (a “Notice of Intent to Cure”) such Event of Default pursuant to Section 8.05;
provided that the delivery of a Notice of Intent to Cure shall in no way affect or alter
the occurrence, existence or continuation of any such Event of Default or the rights,
benefits, powers and remedies of the Administrative Agent and the Lenders under any Loan
Document until the Cure Amount has been received (unless the Loans and other obligations
under the Loan Documents have been declared due and payable pursuant to Section 8.02(b));

     (c) promptly after the same are publicly available, copies of all annual, regular,
periodic and special reports and registration statements which the Borrower files with the
SEC or with any Governmental Authority that may be substituted therefor (other than
amendments to any registration statement (to the extent such registration statement, in the
form it became effective, is delivered), exhibits to any registration statement and, if
applicable, any registration statement on Form S-8) and in any case not otherwise required
to be delivered to the Administrative Agent pursuant hereto;

90

 

     (d) promptly after the furnishing thereof, copies of any material requests or material
notices received by any Loan Party (other than in the ordinary course of business) or
material statements or material reports furnished to any holder of debt securities of any
Loan Party or of any of its Restricted Subsidiaries pursuant to the terms of any New Notes
Documentation or Junior Financing Documentation in a principal amount greater than the
Threshold Amount and not otherwise required to be furnished to the Lenders pursuant to any
other clause of this Section 6.02;

     (e) together with the delivery of each Compliance Certificate pursuant to Section
6.02(b), (i) a report setting forth the information required by Section 3.03(c) of the
Security Agreement (or confirming that there has been no change in such information since
the Closing Date or the date of the last such report), (ii) a description of each event,
condition or circumstance during the last fiscal quarter covered by such Compliance
Certificate requiring a mandatory prepayment under Section 2.05(b) and (iii) an updated
list of each Subsidiary that identifies each Subsidiary as a Restricted or an Unrestricted
Subsidiary as of the date of delivery of such Compliance Certificate (or confirming that
there has been no change in such information since the Closing Date or the date of the last
such update); and

     (f) promptly, such additional information regarding the business, legal, financial or
corporate affairs of any Loan Party or any Restricted Subsidiary, or compliance with the
terms of the Loan Documents, as the Administrative Agent or any Lender through the
Administrative Agent may from time to time reasonably request.

          Documents required to be delivered pursuant to Section 6.01(a) or (b) or Section 6.02(d) (to
the extent any such documents are included in materials otherwise filed with the SEC) may be
delivered electronically and if so delivered, shall be deemed to have been delivered on the date
(i) on which the Borrower posts such documents, or provides a link thereto on the Borrower’s
website on the Internet at the website address listed on Schedule 10.02; or (ii) on which such
documents are posted on the Borrower’s behalf on IntraLinks/IntraAgency or another relevant
website, if any, to which each Lender and the Administrative Agent have access (whether a
commercial, third-party website or whether sponsored by the Administrative Agent); provided that:
(i) upon written request by the Administrative Agent, the Borrower shall deliver paper copies of
such documents to the Administrative Agent for further distribution to each Lender until a written
request to cease delivering paper copies is given by the Administrative Agent and (ii) the Borrower
shall notify (which may be by facsimile or electronic mail) the Administrative Agent of the posting
of any such documents and provide to the Administrative Agent by electronic mail electronic
versions (i.e., soft copies) of such documents. Notwithstanding anything contained herein, in
every instance the Borrower shall be required to provide paper copies of the Compliance
Certificates required by Section 6.02(b) to the Administrative Agent. Each Lender shall be solely
responsible for timely accessing posted documents or requesting delivery of paper copies of such
documents from the Administrative Agent and maintaining its copies of such documents. For purposes
of this Section 6.02, paper copies shall include copies delivered by facsimile transmission or
electronically (such as “tif”, “pdf” and similar file formats delivered by email).

     SECTION 6.03. Notices. Promptly after obtaining knowledge thereof, notify the
Administrative Agent (for prompt notification to each Lender):

     (a) of the occurrence of any Default; and

91

 

     (b) of any matter that has resulted or could reasonably be expected to result in a
Material Adverse Effect, including arising out of or resulting from (i) breach or
non-performance of, or any default or event of default under, a Contractual Obligation of
any Loan Party or any Subsidiary, (ii) any dispute, litigation, investigation, proceeding
or suspension between any Loan Party or any Subsidiary and any Governmental Authority,
(iii) the commencement of, or any material development in, any litigation or proceeding
affecting any Loan Party or any Subsidiary, including pursuant to any applicable
Environmental Laws or in respect of IP Rights or the assertion or occurrence of any
noncompliance by any Loan Party or as any of its Subsidiaries with, or liability under, any
Environmental Law or Environmental Permit, or (iv) the occurrence of any ERISA Event.

Each notice pursuant to this Section shall be accompanied by a written statement of a Responsible
Officer of the Borrower (x) that such notice is being delivered pursuant to Section 6.03(a) or (b)
(as applicable) and (y) setting forth details of the occurrence referred to therein and stating
what action the Borrower has taken and proposes to take with respect thereto.

     SECTION 6.04. Payment of Obligations. Pay, discharge or otherwise satisfy as the
same shall become due and payable, all its obligations and liabilities in respect of taxes,
assessments and governmental charges or levies imposed upon it or upon its income or profits or in
respect of its property, except, in each case, to the extent the failure to pay or discharge the
same could not reasonably be expected to have a Material Adverse Effect.

     SECTION 6.05. Preservation of Existence, Etc. (a) Preserve, renew and maintain in
full force and effect its legal existence under the Laws of the jurisdiction of its organization
except in a transaction permitted by Section 7.04 or 7.05 and (b) take all reasonable action to
maintain all rights, privileges (including its good standing), permits, licenses and franchises
necessary or desirable in the normal conduct of its business, except (i) to the extent that failure
to do so could not reasonably be expected to have a Material Adverse Effect or (ii) pursuant to a
transaction permitted by Section 7.04 or 7.05.

     SECTION 6.06. Maintenance of Properties. Except if the failure to do so could not
reasonably be expected to have a Material Adverse Effect, (a) maintain, preserve and protect all of
its material properties and equipment necessary in the operation of its business in good working
order, repair and condition, ordinary wear and tear excepted and casualty or condemnation excepted,
and (b) make all necessary renewals, replacements, modifications, improvements, upgrades,
extensions and additions thereof or thereto in accordance with prudent industry practice.

     SECTION 6.07. Maintenance of Insurance. Maintain with financially sound and
reputable insurance companies, insurance with respect to its properties and business against loss
or damage of the kinds customarily insured against by Persons engaged in the same or similar
business, of such types and in such amounts (after giving effect to any self-insurance reasonable
and customary for similarly situated Persons engaged in the same or similar businesses as the
Borrower and the Restricted Subsidiaries or otherwise consistent with past practices) as are
customarily carried under similar circumstances by such other Persons.

     SECTION 6.08. Compliance with Laws. Comply in all material respects with the
requirements of all Laws and all orders, writs, injunctions and decrees applicable to it or to its
business or property, except if the failure to comply therewith could not reasonably be expected to
have a Material Adverse Effect.

92

 

     SECTION 6.09. Books and Records. Maintain proper books of record and account, in
which entries that are full, true and correct in all material respects and are in conformity with
GAAP consistently applied shall be made of all material financial transactions and matters
involving the assets and business of the Borrower or such Subsidiary, as the case may be.

     SECTION 6.10. Inspection Rights. Permit representatives and independent contractors
of the Administrative Agent and each Lender to visit and inspect any of its properties, to examine
its corporate, financial and operating records, and make copies thereof or abstracts therefrom, and
to discuss its affairs, finances and accounts with its directors, officers, and independent public
accountants, all at the reasonable expense of the Borrower and at such reasonable times during
normal business hours and as often as may be reasonably desired, upon reasonable advance notice to
the Borrower; provided that, excluding any such visits and inspections during the continuation of
an Event of Default, only the Administrative Agent on behalf of the Lenders may exercise rights of
the Administrative Agent and the Lenders under this Section 6.10 and the Administrative Agent shall
not exercise such rights more often than two (2) times during any calendar year absent the
existence of an Event of Default and only one (1) such time shall be at the Borrower’s expense;
provided further that when an Event of Default exists, the Administrative Agent or any Lender (or
any of their respective representatives or independent contractors) may do any of the foregoing at
the expense of the Borrower at any time during normal business hours and upon reasonable advance
notice. The Administrative Agent and the Lenders shall give the Borrower the opportunity to
participate in any discussions with the Borrower’s independent public accountants.

     SECTION 6.11. Covenant to Guarantee Obligations and Give Security. At the Borrower’s
expense, take all action necessary or reasonably requested by the Administrative Agent to ensure
that the Collateral and Guarantee Requirement continues to be satisfied, including:

     (a) Upon the formation or acquisition of any new direct or indirect wholly owned
Domestic Restricted Subsidiary (in each case, other than an Unrestricted Subsidiary or an
Excluded Subsidiary) by any Loan Party or the designation in accordance with Section 6.15
of any existing direct or indirect wholly owned Domestic Subsidiary as a Restricted
Subsidiary (other than an Excluded Subsidiary):

     (i) within ninety (90) days after such formation, acquisition or designation:

     (A) cause each such Domestic Restricted Subsidiary that is required
to become a Guarantor under the Collateral and Guarantee Requirement to
furnish to the Administrative Agent a description of the Material Real
Properties owned by such Domestic Restricted Subsidiary, in detail
reasonably satisfactory to the Administrative Agent;

     (B) cause (x) each such Domestic Restricted Subsidiary that is
required to become a Guarantor pursuant to the Collateral and Guarantee
Requirement to duly execute and deliver to the Administrative Agent
Mortgages, Security Agreement Supplements, Intellectual Property Security
Agreements and other security agreements and documents (including, with
respect to Mortgages, the documents listed in Section 6.13(b)), as
reasonably requested by and in form and substance reasonably satisfactory
to the Administrative Agent

93

 

(consistent with the Mortgages, Security Agreement, Intellectual
Property Security Agreements and other security agreements in effect on
the Closing Date), in each case granting Liens required by the Collateral
and Guarantee Requirement (provided that, if a mortgage tax will be owed
on the entire amount of the indebtedness evidenced hereby, then the amount
secured by the Mortgage shall be limited to the fair market value of the
property at the time the Mortgage is entered into but only if the effect
of such limitation is to cause such mortgage tax to be calculated based
upon such fair market value) and (y) each direct or indirect parent of
each such Domestic Restricted Subsidiary that is required to be a
Guarantor pursuant to the Collateral and Guarantee Requirement to duly
execute and deliver to the Administrative Agent such Security Agreement
Supplements and other security agreements as reasonably requested by and
in form and substance reasonably satisfactory to the Administrative Agent
(consistent with the Security Agreements in effect on the Closing Date),
in each case granting Liens required by the Collateral and Guarantee
Requirement;

     (C) (x) cause each such Domestic Restricted Subsidiary that is
required to become a Guarantor pursuant to the Collateral and Guarantee
Requirement to deliver any and all certificates representing Equity
Interests (to the extent certificated) that are required to be pledged
pursuant to the Collateral and Guarantee Requirement, accompanied by
undated stock powers or other appropriate instruments of transfer executed
in blank and instruments evidencing the intercompany Indebtedness held by
such Domestic Restricted Subsidiary and required to be pledged pursuant to
the Collateral Documents, indorsed in blank to the Administrative Agent
and (y) cause each direct or indirect parent of such Domestic Restricted
Subsidiary that is required to be a Guarantor pursuant to the Collateral
and Guarantee Requirement to deliver any and all certificates representing
the outstanding Equity Interests (to the extent certificated) of such
Domestic Restricted Subsidiary that are required to be pledged pursuant to
the Collateral and Guarantee Requirement, accompanied by undated stock
powers or other appropriate instruments of transfer executed in blank and
instruments evidencing the intercompany Indebtedness issued by such
Domestic Restricted Subsidiary and required to be pledged in accordance
with the Collateral Documents, indorsed in blank to the Administrative
Agent;

     (D) take and cause such Domestic Restricted Subsidiary and each
direct or indirect parent of such Domestic Restricted Subsidiary to take
whatever action (including the recording of Mortgages, the filing of
Uniform Commercial Code financing statements and delivery of stock and
membership interest certificates) may be necessary in the reasonable
opinion of the Administrative Agent to vest in the Administrative Agent
(or in any representative of the Administrative Agent designated by it)
valid Liens required by the Collateral and Guarantee Requirement,
enforceable against all third parties in accordance with their terms,
except as such enforceability may be limited by Debtor Relief Laws and by
general principles of equity;

94

 

     (ii) within thirty (30) days after the request therefor by the Administrative
Agent, deliver to the Administrative Agent a signed copy of an opinion, addressed
to the Administrative Agent and the other Secured Parties, of counsel for the Loan
Parties reasonably acceptable to the Administrative Agent as to such matters set
forth in this Section 6.11(a) as the Administrative Agent may reasonably request;
and

     (iii) as promptly as practicable after the request therefor by the
Administrative Agent, deliver to the Administrative Agent with respect to each
parcel of Material Real Property that is owned by such Domestic Restricted
Subsidiary, any existing title reports, surveys or environmental assessment
reports;

provided, however, that the Borrower may elect, in its sole discretion, to
cause any Excluded Subsidiary to become a Guarantor, in which case, such Excluded
Subsidiary shall comply with this clause (a).

     (b) The Borrower shall:

          (i) obtain the security interests and Senior Guarantees set forth on Schedule 1.01A on
or prior to the dates corresponding to such security interests and Senior Guarantees set
forth on Schedule 1.01A; and

          (ii) after the Closing Date, concurrently with (x) the acquisition of any material
personal property by any Loan Party or (y) the acquisition of any Material Real Property by
any Loan Party and if such personal property or Material Real Property shall not already be
subject to a perfected Lien pursuant to the Collateral and Guarantee Requirement, give
notice thereof to the Administrative Agent and promptly thereafter shall cause such assets
to be subjected to a Lien to the extent required by the Collateral and Guarantee
Requirement and will take, or cause the relevant Loan Party to take, such actions as shall
be necessary or reasonably requested by the Administrative Agent to grant and perfect or
record such Lien, including, as applicable, the actions referred to in Section 6.13(b) with
respect to real property.

     (c) Notwithstanding the foregoing, the Borrower shall not be required to deliver any
Mortgages or related documentation prior to the date that is three months after the Closing
Date, or such later date as the Administrative Agent may agree.

     SECTION 6.12. Compliance with Environmental Laws. Except, in each case, to the
extent that the failure to do so could not reasonably be expected to have, individually or in the
aggregate, a Material Adverse Effect, comply, and take all reasonable actions to cause all lessees
and other Persons operating or occupying its properties to comply with all applicable Environmental
Laws and Environmental Permits; obtain and renew all Environmental Permits necessary for its
operations and properties; and, in each case to the extent required by Environmental Laws, conduct
any investigation, study, sampling and testing, and undertake any cleanup, removal, remedial or
other action necessary to remove and clean up all Hazardous Materials from any of its properties,
in accordance with the requirements of all Environmental Laws.

95

 

     SECTION 6.13. Further Assurances and Post-Closing Conditions.

     (a) Promptly upon reasonable request by the Administrative Agent (i) correct any
material defect or error that may be discovered in the execution, acknowledgment, filing or
recordation of any Collateral Document or other document or instrument relating to any
Collateral, and (ii) do, execute, acknowledge, deliver, record, re-record, file, re-file,
register and re-register any and all such further acts, deeds, certificates, assurances and
other instruments as the Administrative Agent may reasonably request from time to time in
order to carry out more effectively the purposes of the Collateral Documents (subject to
the limitations set forth therein and in the definition of Collateral and Guarantee
Requirement).

     (b) In the case of any Material Real Property referred to in Section 6.11(b), provide
the Administrative Agent with Mortgages with respect to such Material Real Property within
ninety (90) days, or such longer period as the Administrative Agent may agree, of the
acquisition of such real property together with:

     (i) evidence that counterparts of the Mortgages have been duly executed,
acknowledged and delivered and are in form suitable for filing or recording in all
filing or recording offices that the Administrative Agent may deem reasonably
necessary or desirable in order to create a valid and subsisting perfected Lien on
the property and/or rights described therein in favor of the Administrative Agent
for the benefit of the Secured Parties and that all filing and recording taxes and
fees have been paid or otherwise provided for in a manner reasonably satisfactory
to the Administrative Agent (provided that, if a mortgage tax will be owed on the
entire amount of the indebtedness evidenced hereby, then the amount secured by the
Mortgage shall be limited to the fair market value of the property at the time the
Mortgage is entered into but only if the effect of such limitation is to cause such
mortgage tax to be calculated based upon such fair market value);

     (ii) fully paid American Land Title Association Lender’s Extended Coverage
title insurance policies or the equivalent or other form available in each
applicable jurisdiction (the “Mortgage Policies”) in form and substance, with
endorsements and in amount, reasonably acceptable to the Administrative Agent (not
to exceed the value of the real properties covered thereby), issued, coinsured and
reinsured by title insurers reasonably acceptable to the Administrative Agent,
insuring the Mortgages to be valid subsisting Liens on the property described
therein, free and clear of all defects and encumbrances except for minor defects in
title that do not materially interfere with the Loan Party’s ability to conduct
business and subject to Liens permitted by Section 7.01, and providing for such
other affirmative insurance (including endorsements for future advances under the
Loan Documents) and such coinsurance and direct access reinsurance as the
Administrative Agent may reasonably request;

     (iii) opinions of local counsel for the Loan Parties in states in which the
such Material Real Property is located, with respect to the enforceability and
perfection of the Mortgages and any related fixture filings in form and substance
reasonably satisfactory to the Administrative Agent; and

96

 

     (iv) such other evidence that all other actions that the Administrative Agent
may reasonably deem necessary or desirable in order to create valid and subsisting
Liens on the property described in the Mortgages has been taken.

     SECTION 6.14. Senior Debt. The Borrower shall maintain the Obligations as “Senior
Debt,” “Senior Indebtedness,” “Guarantor Senior Debt” or “Senior Secured Financing” (or any
comparable term) under, and as defined in, the Senior Notes Indenture and any Junior Financing
Documentation.

     SECTION 6.15. Designation of Subsidiaries. The board of directors of the Borrower
may at any time designate any Restricted Subsidiary as an Unrestricted Subsidiary or any
Unrestricted Subsidiary as a Restricted Subsidiary; provided that (i) immediately before and after
such designation, no Default shall have occurred and be continuing, (ii) immediately after giving
effect to such designation, the Borrower and the Restricted Subsidiaries shall be in compliance, on
a Pro Forma Basis, with the covenants set forth in Section 7.11 (and, as a condition precedent to
the effectiveness of any such designation, the Borrower shall deliver to the Administrative Agent a
certificate setting forth in reasonable detail the calculations demonstrating such compliance),
(iii) no Subsidiary may be designated as an Unrestricted Subsidiary if it is a “Restricted
Subsidiary” for the purpose of the New Notes or any Junior Financing, as applicable, and (iv) no
Restricted Subsidiary may be designated as an Unrestricted Subsidiary if it was previously
designated an Unrestricted Subsidiary. The designation of any Subsidiary as an Unrestricted
Subsidiary shall constitute an Investment by the Borrower therein at the date of designation in an
amount equal to the net book value of the Borrower’s (as applicable) investment therein. The
designation of any Unrestricted Subsidiary as a Restricted Subsidiary shall constitute the
incurrence at the time of designation of any Indebtedness or Liens of such Subsidiary existing at
such time to the extent surviving such designation.

ARTICLE VII

NEGATIVE COVENANTS

          So long as any Lender shall have any Commitment hereunder, any Loan or other Obligation
hereunder which is accrued and payable shall remain unpaid or unsatisfied, or any Letter of Credit
shall remain outstanding, the Borrower shall not, nor shall it permit any Restricted Subsidiary to,
directly or indirectly:

     SECTION 7.01. Liens. Create, incur, assume or suffer to exist any Lien upon any of
its property, assets or revenues, whether now owned or hereafter acquired, other than the
following:

     (a) Liens pursuant to any Loan Document;

     (b) Liens existing on the date hereof and listed on Schedule 7.01(b) and any
modifications, replacements, renewals, refinancings or extensions thereof; provided that
(i) the Lien does not extend to any additional property other than (A) after-acquired
property that is affixed or incorporated into the property covered by such Lien or financed
or refinanced by Indebtedness permitted under Section 7.03, and (B) proceeds and products
thereof, and (ii) the renewal, extension or refinancing of the obligations secured or
benefited by such Liens, to the extent constituting Indebtedness, is permitted by Section
7.03;

97

 

     (c) Liens for taxes, assessments or governmental charges which are not overdue for a
period of more than thirty (30) days or which are being contested in good faith and by
appropriate proceedings diligently conducted, if adequate reserves with respect thereto are
maintained on the books of the applicable Person in accordance with GAAP, or for property
taxes on property that the Borrower or one if its Subsidiaries has determined to abandon if
the sole recourse for such tax, assessment or other charge is to such property;

     (d) statutory Liens of landlords, carriers, warehousemen, mechanics, materialmen,
repairmen, construction contractors or other like Liens arising in the ordinary course of
business which secure amounts not overdue for a period of more than thirty (30) days or if
more than thirty (30) days overdue, are unfiled and no other action has been taken to
enforce such Lien or which are being contested in good faith and by appropriate proceedings
diligently conducted, if adequate reserves with respect thereto are maintained on the books
of the applicable Person in accordance with GAAP;

     (e) (i) pledges or deposits in the ordinary course of business in connection with
workers’ compensation, unemployment insurance and other social security legislation and
(ii) pledges and deposits in the ordinary course of business securing liability for
reimbursement or indemnification obligations of (including obligations in respect of
letters of credit or bank guarantees for the benefit of) insurance carriers providing
property, casualty or liability insurance to the Borrower or any Restricted Subsidiary;

     (f) deposits to secure the performance of bids, trade contracts, governmental
contracts and leases (other than Indebtedness for borrowed money), statutory obligations,
surety, stay, customs and appeal bonds, performance bonds and other obligations of a like
nature (including those to secure health, safety and environmental obligations) incurred in
the ordinary course of business;

     (g) easements, rights-of-way, restrictions, encroachments, protrusions and other
similar encumbrances and minor title defects affecting real property which, in the
aggregate, do not in any case materially interfere with the ordinary conduct of the
business of the Borrower or any Restricted Subsidiary;

     (h) Liens securing judgments for the payment of money not constituting an Event of
Default under Section 8.01(h);

     (i) Liens securing Indebtedness permitted under Section 7.03(e); provided that (i)
such Liens attach concurrently with or within two hundred and seventy (270) days after the
acquisition, repair, replacement, construction or improvement (as applicable) of the
property subject to such Liens, (ii) such Liens do not at any time encumber any property
except for accessions to such property other than the property financed by such
Indebtedness and the proceeds and the products thereof and (iii) with respect to
Capitalized Leases, such Liens do not at any time extend to or cover any assets (except for
accessions to such assets) other than the assets subject to such Capitalized Leases;
provided that individual financings of assets provided by one lender may be cross
collateralized to other financings of assets provided by such lender (or its affiliates);

98

 

     (j) leases, licenses, subleases or sublicenses granted to others in the ordinary
course of business which do not (i) interfere in any material respect with the business of
the Borrower or any Restricted Subsidiary or (ii) secure any Indebtedness;

     (k) Liens in favor of customs and revenue authorities arising as a matter of law to
secure payment of customs duties in connection with the importation of goods in the
ordinary course of business;

     (l) Liens (i) of a collection bank arising under Section 4-210 of the Uniform
Commercial Code on items in the course of collection, (ii) attaching to commodity trading
accounts or other commodities brokerage accounts incurred in the ordinary course of
business; and (iii) in favor of a banking institution arising as a matter of law
encumbering deposits (including the right of set-off) and which are within the general
parameters customary in the banking industry;

     (m) Liens (i) on cash advances in favor of the seller of any property to be acquired
in an Investment permitted pursuant to Sections 7.02(g), (i), (n), (o) and (v) to be
applied against the purchase price for such Investment, and (ii) consisting of an agreement
to Dispose of any property in a Disposition permitted under Section 7.05, in each case,
solely to the extent such Investment or Disposition, as the case may be, would have been
permitted on the date of the creation of such Lien;

     (n) Liens on (i) property of any Foreign Subsidiary that is not a Loan Party, which
Liens secure Indebtedness of the applicable Foreign Subsidiary permitted under Section 7.03
and (ii) property of any Restricted Subsidiary in favor of any Loan Party;

     (o) Liens existing on property at the time of its acquisition or existing on the
property of any Person at the time such Person becomes a Restricted Subsidiary (other than
by designation as a Restricted Subsidiary pursuant to Section 6.15), in each case after the
date hereof (other than Liens on the Equity Interests of any Person that becomes a
Restricted Subsidiary (other than any Person that is a Subsidiary at the time of such
acquisition of another Person that becomes a Restricted Subsidiary)); provided that (i)
such Lien was not created in contemplation of such acquisition or such Person becoming a
Restricted Subsidiary, (ii) such Lien does not extend to or cover any other assets or
property (other than the proceeds or products thereof and other than after-acquired
property subjected to a Lien securing Indebtedness and other obligations incurred prior to
such time (or incurred pursuant to a commitment entered into prior to such time) and which
require, pursuant to their terms at such time, a pledge of after-acquired property, it
being understood that such requirement shall not be permitted to apply to any property to
which such requirement would not have applied but for such acquisition), and (iii) the
Indebtedness secured thereby is permitted under Section 7.03(e), (g), (h), or (k);

     (p) any interest or title of a lessor under leases entered into by the Borrower or any
of the Restricted Subsidiaries in the ordinary course of business;

     (q) Liens arising out of conditional sale, title retention, consignment or similar
arrangements for sale of goods entered into by the Borrower or any of the Restricted
Subsidiaries in the ordinary course of business permitted by this Agreement;

99

 

     (r) Liens deemed to exist in connection with Investments in repurchase agreements
under Section 7.02;

     (s) Liens encumbering reasonable customary initial deposits and margin deposits and
similar Liens attaching to commodity trading accounts or other brokerage accounts incurred
in the ordinary course of business and not for speculative purposes;

     (t) Liens that are contractual rights of set-off (i) relating to the establishment of
depository relations with banks not given in connection with the issuance of Indebtedness,
(ii) relating to pooled deposit or sweep accounts of the Borrower or any Restricted
Subsidiary to permit satisfaction of overdraft or similar obligations incurred in the
ordinary course of business of the Borrower and the Restricted Subsidiaries, (iii) relating
to purchase orders and other agreements entered into with customers of the Borrower or any
Restricted Subsidiary in the ordinary course of business and (iv) otherwise to secure Cash
Management Obligations in the ordinary course of business;

     (u) Liens solely on any cash earnest money deposits to secure the obligations of the
Borrower or any of the Restricted Subsidiaries under any letter of intent or purchase
agreement permitted hereunder;

     (v) (i) Liens placed upon the Equity Interests of any Restricted Subsidiary acquired
pursuant to a Permitted Acquisition to secure Indebtedness incurred pursuant to Section
7.03(g) in connection with such Permitted Acquisition, (ii) Liens placed upon the assets of
such Restricted Subsidiary and any of its Subsidiaries to secure a Guarantee by such
Restricted Subsidiary and its Subsidiaries of any such Indebtedness incurred pursuant to
Section 7.03(g), and (iii) Liens securing Indebtedness permitted under Section 7.03(s) on
the property and assets of the Person or Persons (and its or their Equity Interests)
acquired with the proceeds of such Indebtedness;

     (w) ground leases in respect of real property on which facilities owned or leased by
the Borrower or any of its Subsidiaries are located;

     (x) Liens on the assets of Receivables Subsidiaries in respect of the Receivables
Facilities;

     (y) Liens (i) incurred by a Receivables Management Subsidiary on Receivables
Management Assets securing a Receivables Management Financing permitted under Section 7.03,
(ii) on the Equity Interests of any Excluded Receivables Management Subsidiary and its
property and assets securing a Receivables Management Financing and (iii) on Receivables
Management Assets in connection with any Disposition of Receivables Management Assets by a
Receivables Management Subsidiary; and

     (z) other Liens securing Indebtedness outstanding in an aggregate principal amount not
to exceed $75,000,000.

     SECTION 7.02. Investments. Make or hold any Investments, except:

     (a) Investments by the Borrower or a Restricted Subsidiary in assets that were Cash
Equivalents when such Investment was made;

100

 

     (b) loans or advances to officers, directors and employees of the Borrower and the
Restricted Subsidiaries (i) for reasonable and customary business-related travel,
entertainment, relocation and analogous ordinary business purposes, (ii) in connection
with such Person’s purchase of Equity Interests of the Borrower and (iii) for purposes
not described in the foregoing clauses (i) and (ii), in an aggregate principal amount
outstanding not to exceed $5,000,000 (net of Returns);

     (c) Investments (i) by the Borrower or any Restricted Subsidiary in any Loan Party
(excluding any new Restricted Subsidiary which becomes a Loan Party other than as the
result of the formation of a new Subsidiary), (ii) by any Restricted Subsidiary that is not
a Loan Party in any other such Restricted Subsidiary that is also not a Loan Party and
(iii) by the Borrower or any Restricted Subsidiary (A) in any Foreign Subsidiary; provided
that such Investment shall not exceed the Foreign Subsidiary Available Investment Basket,
(B) in any Foreign Subsidiary consisting of the contribution of Equity Interests of any
other Foreign Subsidiary held directly by the Borrower or such Restricted Subsidiary and if
the Foreign Subsidiary to which such contribution is made is not a Wholly Owned Subsidiary,
such contribution shall be in exchange for Indebtedness, Equity Interests (including
increases in capital accounts) or a combination thereof of the Foreign Subsidiary to which
such contribution is made, (C) in any Foreign Subsidiary, constituting an exchange of
Equity Interests of such Foreign Subsidiary for Indebtedness of such Foreign Subsidiary and
(D) constituting Guarantees of Indebtedness or other monetary obligations of Foreign
Subsidiaries owing to any Loan Party (for the avoidance of doubt, it being understood that
Investments made pursuant to clause (ii) shall not be deemed to be a utilization of, or an
Investment made pursuant to, clause (iii));

     (d) Investments consisting of extensions of credit in the nature of accounts
receivable or notes receivable arising from the grant of trade credit in the ordinary
course of business, advances to customers in the ordinary course of business and
Investments received in satisfaction or partial satisfaction thereof from financially
troubled account debtors and other credits to suppliers in the ordinary course of business;

     (e) Investments consisting of transactions permitted under Sections 7.01, 7.03, 7.04,
7.05, 7.06 and 7.13, respectively;

     (f) Investments (i) existing or contemplated on the date hereof and set forth on
Schedule 7.02(f) and any modification, replacement, renewal, reinvestment or extension
thereof and (ii) Investments existing on the date hereof by the Borrower or any Restricted
Subsidiary in the Borrower or any other Restricted Subsidiary and any modification, renewal
or extension thereof; provided that, in the case of clauses (i) and (ii), the amount of the
original Investment is not increased except by the terms of such Investment or as otherwise
permitted by this Section 7.02;

     (g) Investments in Swap Contracts permitted under Section 7.03;

     (h) (i) promissory notes and other noncash consideration received in connection with
Dispositions permitted by Section 7.05 and (ii) Investments received from (A) contributions
to the Borrower and (B) distributions to the Borrower and its Restricted Subsidiaries from
Persons that are not Restricted Subsidiaries;

     (i) the purchase or other acquisition of property and assets or businesses of any
Person or of assets constituting a business unit, a line of business or division of such

101

 

Person, or Equity Interests in a Person that, upon the consummation thereof, will be a
wholly owned Restricted Subsidiary of the Borrower (including as a result of a merger or
consolidation); provided that, with respect to each purchase or other acquisition made
pursuant to this Section 7.02(i) (each, a “Permitted Basket Acquisition”):

     (A) subject to clause (B) below, the property, assets and businesses acquired
in such purchase or other acquisition shall constitute Collateral to the extent
required by the Collateral and Guarantee Requirement and, to the extent required by
the Collateral and Guarantee Requirement, each applicable Loan Party, any new
Subsidiaries created to affect such acquisition and the acquired Person (including
any Subsidiaries of such acquired Person (other than Excluded Subsidiaries)) shall
be a Guarantor and shall have complied with the requirements of Section 6.11,
within the times specified therein;

     (B) to the extent any consideration is paid directly or indirectly by any Loan
Party (other than a Foreign Subsidiary) to acquire any Person that becomes a
Foreign Subsidiary or assets that will be owned immediately following such
acquisition by a Foreign Subsidiary, such consideration shall not exceed the
Foreign Subsidiary Available Investment Basket;

     (C) the acquired property, assets, business or Person is in a line of business
permitted under Section 7.07 (other than non-core assets acquired in connection
therewith in contemplation of the Disposition thereof in accordance with Section
7.05(n));

     (D) (1) immediately before and immediately after giving Pro Forma Effect to
any such purchase or other acquisition, no Default shall have occurred and be
continuing and (2) immediately after giving effect to such purchase or other
acquisition, the Borrower and the Restricted Subsidiaries shall be in Pro Forma
Compliance with all of the covenants set forth in Section 7.11, such compliance to
be determined on the basis of the financial information most recently delivered to
the Administrative Agent and the Lenders pursuant to Section 6.01(a) or (b) as
though such purchase or other acquisition had been consummated as of the first day
of the fiscal period covered thereby and evidenced by a certificate from the Chief
Financial Officer of the Borrower demonstrating such compliance calculation in
reasonable detail; and

     (E) the Borrower shall have delivered to the Administrative Agent, on behalf
of the Lenders, a certificate of a Responsible Officer, in form and substance
reasonably satisfactory to the Administrative Agent, certifying that all of the
requirements set forth in this clause (i) have been satisfied or will be satisfied
on or prior to the consummation of such purchase or other acquisition;

(j) the Transaction;

     (k) Investments in the ordinary course of business consisting of (i) endorsements for
collection or deposit under Article 3 of the Uniform Commercial Code and (ii) customary
trade arrangements under Article 4 of the Uniform Commercial Code with customers consistent
with past practices;

102

 

     (l) Investments (including debt obligations and Equity Interests) received in
connection with the bankruptcy or reorganization of suppliers and customers or in
settlement of delinquent obligations of, or other disputes with, customers and suppliers
arising in the ordinary course of business or upon the foreclosure with respect to any
secured Investment or other transfer of title with respect to any secured Investment;

     (m) loans and advances to any direct or indirect parent of the Borrower in lieu of,
and not to exceed, at any time then outstanding, the amount of (after giving effect to any
other loans, advances or Restricted Payments in respect thereof), Restricted Payments to
the extent permitted to be made to such parent in accordance with Section 7.06(g);

     (n) so long as immediately after giving effect to any such Investment, no Default has
occurred and is continuing and the Borrower and the Restricted Subsidiaries will be in Pro
Forma Compliance with the covenants set forth in Section 7.11, Investments that do not
exceed $150,000,000 (such amount to be increased to $225,000,000 if the Total Leverage
Ratio as of the last day of any Test Period is less than 4.0 to 1.0);

     (o) so long as immediately after giving effect to any such Investment, no Default has
occurred and is continuing and the Borrower and the Restricted Subsidiaries will be in Pro
Forma Compliance with the covenants set forth in Section 7.11, Investments that do not
exceed the Cumulative Growth Amount;

     (p) advances of payroll payments to employees of the Borrower or any Restricted
Subsidiary in the ordinary course of business;

     (q) Investments to the extent that payment for such Investments is made solely with
capital stock of the Borrower;

     (r) Investments of a Restricted Subsidiary acquired after the Closing Date or of a
corporation merged into the Borrower or merged or consolidated with a Restricted Subsidiary
in accordance with Section 7.04 after the Closing Date to the extent that such Investments
were not made in contemplation of or in connection with such acquisition, merger or
consolidation and were in existence on the date of such acquisition, merger or
consolidation;

     (s) Guarantees by the Borrower or any Restricted Subsidiary of leases (other than
Capitalized Leases) or of other obligations of the Borrower or any Restricted Subsidiary
that do not constitute Indebtedness, in each case entered into in the ordinary course of
business;

     (t) Investments in respect of the Receivables Facilities (excluding sales of
receivables) in accordance with the terms thereof not to exceed $50,000,000 (net of
Returns);

     (u) Investments by (i) Receivables Management Subsidiaries in Receivables Management
Assets, (ii) Receivables Management Subsidiaries that are not Loan Parties in any
Receivables Management Subsidiaries, (iii) the Borrower or any Restricted Subsidiary that
is a Loan Party in any Receivables Management Subsidiary that is not a Loan Party in an
amount not to exceed the greater of (A) $150,000,000 and (B) 5.0% of

103

 

the consolidated total
assets of the Borrower, in each case, net of all Returns, and (iv) Investments (including
debt obligations and Equity Interests) received in connection with the bankruptcy or
reorganization of account debtors and obligors or in settlement of
delinquent obligations of, or other disputes with, account debtors and obligors
arising in the ordinary course of business or upon the foreclosure with respect to any
Receivables Management Assets or other Disposition of Receivables Management Assets; and

     (v) Investments (together with the aggregate amount of Restricted Payments made
pursuant to Section 7.06(i)) that do not exceed an amount equal to any reduction in taxes
actually realized by the Borrower and the Restricted Subsidiaries in connection with, or
otherwise resulting from, the Transaction in the form of refunds, credits or deductions as
a direct result of transaction fees and expenses, commitment and other financing fees and
severance, change in control and other compensation expense incurred in connection with the
exercise, repurchase, rollover or payout of stock options or bonuses;

provided that no Investment shall be made in an Unrestricted Subsidiary except pursuant to Sections
7.02(n), 7.02(o) and 7.02(v), and no Investment in an Unrestricted Subsidiary that would otherwise
be permitted under Sections 7.02(n), 7.02(o) and 7.02(v) shall be permitted hereunder to the extent
that any portion of such Investment is used to make any prepayments, redemptions, purchases,
defeasances and other payments in respect of Junior Financings that would otherwise not be
permitted hereunder; provided, further, that no Investment shall be made in a Receivables
Management Subsidiary except pursuant to Sections 7.02(c)(i), 7.02(c)(ii) (but only to the extent
by a Receivables Management Subsidiary in any other Receivables Management Subsidiary),
7.02(c)(iii), 7.02(n), 7.02(o) or 7.02(u)(iii).

     SECTION 7.03. Indebtedness. Create, incur, assume or suffer to exist any
Indebtedness, except:

     (a) Indebtedness of the Borrower and any of its Subsidiaries under the Loan Documents;

     (b) Indebtedness (i) outstanding on the date hereof and listed on Schedule 7.03(b) and
any Permitted Refinancing thereof and (ii) intercompany Indebtedness outstanding on the
date hereof;

     (c) Guarantees by the Borrower and the Restricted Subsidiaries in respect of
Indebtedness of the Borrower or any Restricted Subsidiary otherwise permitted hereunder;
provided that (A) no Guarantee by any Restricted Subsidiary of any New Notes or Junior
Financing shall be permitted unless such Restricted Subsidiary shall have also provided a
Guarantee of the Obligations substantially on the terms set forth in the Guaranty and (B)
if the Indebtedness being Guaranteed is subordinated to the Obligations, such Guarantee
shall be subordinated to the Guarantee of the Obligations on terms at least as favorable to
the Lenders as those contained in the subordination of such Indebtedness;

     (d) Indebtedness of the Borrower or any Restricted Subsidiary owing to the Borrower or
any other Restricted Subsidiary to the extent constituting an Investment permitted by
Section 7.02; provided that, all such Indebtedness of any Loan Party owed to any Person
that is not a Loan Party shall be subject to the subordination terms set forth in Section
5.03 of the Security Agreement;

104

 

     (e) (i) Attributable Indebtedness and other Indebtedness (including Capitalized
Leases) financing the acquisition, construction, repair, replacement or
improvement of fixed or capital assets; provided that such Indebtedness is incurred
concurrently with or within two hundred and seventy (270) days after the applicable
acquisition, construction, repair, replacement or improvement, (ii) Attributable
Indebtedness arising out of sale-leaseback transactions permitted by Section 7.05(f) and
(iii) any Permitted Refinancing of any Indebtedness set forth in the immediately preceding
clauses (i) and (ii);

     (f) Indebtedness in respect of Swap Contracts designed to hedge against interest
rates, foreign exchange rates or commodities pricing risks incurred in the ordinary course
of business and not for speculative purposes;

     (g) Indebtedness of Foreign Subsidiaries (i) assumed in connection with any Permitted
Acquisition or (ii) incurred to finance a Permitted Acquisition, in each case, that is
secured only by the assets or business acquired in the applicable Permitted Acquisition
(including any acquired Equity Interests) and so long as both immediately prior and after
giving effect thereto, (A) no Default shall exist or result therefrom, (B) the Borrower and
the Restricted Subsidiaries will be in Pro Forma Compliance with the covenants set forth in
Section 7.11, and (C) the aggregate principal amount of such Indebtedness and all
Indebtedness resulting from any Permitted Refinancing thereof at any time outstanding
pursuant to this paragraph (g) does not exceed $100,000,000;

     (h) Indebtedness of the Borrower and the Restricted Subsidiaries (A) assumed in
connection with any Permitted Acquisition or (B) incurred to finance a Permitted
Acquisition, including the refinancing of any Indebtedness (other than Indebtedness
incurred in contemplation of such Permitted Acquisition) of the Persons or on the assets
acquired thereby and payment of related fees and expenses (and any excess amount not in
excess of 10% of the Net Cash Proceeds thereof may be used to prepay Term Loans pursuant to
Section 2.05(a)), and any Permitted Refinancing of the foregoing; provided, in each case
that such Indebtedness and all Indebtedness resulting from any Permitted Refinancing
thereof (v) is unsecured (except to the extent permitted by Section 7.01(o) and 7.01(z)),
(w) both immediately prior and after giving effect thereto, (1) no Default shall exist or
result therefrom and (2) the Borrower and the Restricted Subsidiaries will be in Pro Forma
Compliance with the covenants set forth in Section 7.11, (x) matures after, and does not
require any scheduled amortization or other scheduled payments of principal prior to, the
Maturity Date of the Term Loans (it being understood that such Indebtedness may have
mandatory prepayment, repurchase or redemptions provisions satisfying the requirement of
clause (y) hereof), (y) has terms and conditions (other than interest rate, redemption
premiums and subordination terms), taken as a whole, that are not materially less favorable
to the Borrower as the terms and conditions of the New Notes as of the Closing Date;
provided that a certificate of a Responsible Officer delivered to the Administrative Agent
at least five Business Days prior to the incurrence of such Indebtedness, together with a
reasonably detailed description of the material terms and conditions of such Indebtedness
or drafts of the documentation relating thereto, stating that the Borrower has determined
in good faith that such terms and conditions satisfy the foregoing requirement shall be
conclusive evidence that such terms and conditions satisfy the foregoing requirement unless
the Administrative Agent notifies the Borrower within such five Business Day period that it
disagrees with such determination (including a reasonable description of the basis upon
which it disagrees); and (z) with respect to such Indebtedness described in the

105

 

immediately
preceding clause (B), is incurred by the Borrower or a Guarantor; provided, that the
foregoing clauses (x) and (y) shall not apply with respect to assumed
Indebtedness so long as such Indebtedness was not incurred in contemplation of a
Permitted Acquisition;

     (i) Indebtedness representing deferred compensation to employees of the Borrower and
the Restricted Subsidiaries incurred in the ordinary course of business;

     (j) Indebtedness consisting of promissory notes issued by any Loan Party to current or
former officers, directors and employees, their respective estates, spouses or former
spouses to finance the purchase or redemption of Equity Interests of the Borrower permitted
by Section 7.06;

     (k) Indebtedness incurred by the Borrower or the Restricted Subsidiaries in a
Permitted Acquisition, any other Investment expressly permitted hereunder or any
Disposition constituting indemnification obligations or obligations in respect of purchase
price or other similar adjustments;

     (l) Indebtedness consisting of obligations of the Borrower or the Restricted
Subsidiaries under deferred compensation or other similar arrangements incurred by such
Person in connection with the Transaction and Permitted Acquisitions or any other
Investment expressly permitted hereunder;

     (m) Cash Management Obligations and other Indebtedness in respect of netting services,
overdraft protections and similar arrangements in each case in connection with deposit
accounts;

     (n) Indebtedness in an aggregate principal amount not to exceed $275,000,000 at any
time outstanding (less the aggregate principal amount of Indebtedness outstanding at any
time under Section 7.03(s)); provided that a maximum of $125,000,000 of aggregate principal
amount of such Indebtedness (less the aggregate principal amount of Indebtedness of Foreign
Subsidiaries that are not Guarantors outstanding at any time under Section 7.03(g)) may be
incurred on a secured basis by Foreign Subsidiaries that are not Guarantors;

     (o) Indebtedness consisting of (a) the financing of insurance premiums or (b)
take-or-pay obligations contained in supply arrangements, in each case, in the ordinary
course of business;

     (p) Indebtedness incurred by the Borrower or any of the Restricted Subsidiaries in
respect of letters of credit, bank guarantees, bankers’ acceptances or similar instruments
issued or created in the ordinary course of business, including in respect of workers
compensation claims, health, disability or other employee benefits or property, casualty or
liability insurance or self-insurance or other Indebtedness with respect to
reimbursement-type obligations regarding workers compensation claims; provided that any
reimbursement obligations in respect thereof are reimbursed within 30 days following the
incurrence thereof;

     (q) obligations in respect of performance, bid, appeal and surety bonds and
performance and completion guarantees and similar obligations provided by the Borrower or
any of the Restricted Subsidiaries or obligations in respect of letters of

106

 

credit, bank
guarantees or similar instruments related thereto, in each case in the ordinary course of
business or consistent with past practice;

     (r) unsecured Indebtedness of the Borrower (“Borrower Permitted Debt” and collectively
with any Holdings Permitted Debt (as defined in Section 7.16), “Permitted Debt”) (i) that
is not subject to any Guarantee by any Restricted Subsidiary unless such Restricted
Subsidiary is a Guarantor or shall also Guarantee the Obligations substantially on the
terms set forth in the Guaranty, (ii) that will not mature prior to the date that is
ninety-one (91) days after the Maturity Date of the Term Loans, (iii) that has no scheduled
amortization or payments of principal (it being understood that such Indebtedness may have
mandatory prepayment, repurchase or redemption provisions satisfying the requirements of
clause (iv) hereof), and (iv) that has mandatory prepayment, repurchase or redemption,
covenant, default and remedy provisions customary for senior notes or senior subordinated
notes (as applicable in the context of the ranking of such Indebtedness) of an issuer that
is a borrower under senior secured credit facilities, and in any event, with respect to
covenant, default and remedy provisions, no more restrictive than those set forth in the
Senior Notes Indenture or the Senior Subordinated Notes Indenture (as applicable in the
context of the ranking of such Indebtedness) as of the Closing Date, taken as a whole
(determined in the context of, and subject to, then prevailing market conditions) and in
the Loan Documents at such time; provided that a certificate of a Responsible Officer
delivered to the Administrative Agent at least five Business Days prior to the incurrence
of such Indebtedness, together with a reasonably detailed description of the material terms
and conditions of such Indebtedness or drafts of the documentation relating thereto,
stating that the Borrower has determined in good faith that such terms and conditions
satisfy the foregoing requirement shall be conclusive evidence that such terms and
conditions satisfy the foregoing requirement unless the Administrative Agent notifies the
Borrower within such five Business Day period that it disagrees with such determination
(including a reasonable description of the basis upon which it disagrees); provided,
further, that (A) both before and after giving effect to the issuance or incurrence
thereof, no Default shall have occurred and be continuing, (B) the Borrower and the
Restricted Subsidiaries will be in Pro Forma Compliance with the covenants set forth in
Section 7.11, (C) in the case of subordinated Indebtedness (“Borrower Permitted
Subordinated Debt”), such Indebtedness (and any Guarantee thereof by a Restricted
Subsidiary) is subordinated to the Facility on terms reasonably satisfactory to the
Administrative Agent (it being understood that subordination terms substantially similar to
those set forth in the Senior Subordinated Notes Indenture as of the Closing Date are
deemed to be satisfactory) and (D) in the case of senior Indebtedness, after giving Pro
Forma Effect to such Indebtedness and all related transactions, the Senior Secured Leverage
Ratio is not greater than 3.0 to 1.0;

     (s) Indebtedness of a Restricted Subsidiary (or the Persons so acquired) incurred or
issued to finance or assumed in connection with any Permitted Acquisition not to exceed at
any one time outstanding $100,000,000, so long as (i) both before and after giving effect
to the issuance or incurrence thereof, no Default shall have occurred and be continuing,
(ii) the Borrower and the Restricted Subsidiaries will be in Pro Forma Compliance with the
covenants set forth in Section 7.11, (iii) after giving Pro Forma Effect to such
Indebtedness and all related transactions, the Total Leverage Ratio is not greater than 4.5
to 1.0 and (iv) any liens securing such Indebtedness are limited to Liens permitted by
Section 7.01(v) and Section 7.01(z) (limited in such case to Liens on the property of such
Restricted Subsidiary only);

107

 

     (t) Indebtedness (i) under any Receivables Management Financing; provided, however
that (x) the amount of such Indebtedness is not more than 90% of the purchase price of the
Receivables Management Assets purchased with the proceeds of
such Indebtedness and (y) after giving effect to the incurrence thereof, the
Receivables Management Leverage Ratio shall not exceed 3.0:1, (ii) of any Receivables
Management Subsidiary in an aggregate amount not to exceed $150,000,000 at any time
outstanding, and (iii) of any Receivables Management Subsidiary arising as a result of any
Investment in, or Disposition of, Receivables Management Assets;

     (u) Indebtedness supported by a Letter of Credit, in a principal amount not to exceed
the face amount of such Letter of Credit;

     (v) Indebtedness in respect of the New Notes and any Permitted Refinancing thereof;

     (w) Indebtedness in respect of the Receivables Facilities and any Permitted
Refinancing thereof; and

     (x) all premiums (if any), interest (including post-petition interest), fees,
expenses, charges and additional or contingent interest on obligations described in clauses
(a) through (w) above.

     SECTION 7.04. Fundamental Changes. Merge, dissolve, liquidate, consolidate with or
into another Person, or Dispose of (whether in one transaction or in a series of transactions) all
or substantially all of its assets (whether now owned or hereafter acquired) to or in favor of any
Person, except that:

     (a) any Restricted Subsidiary may merge with (i) the Borrower (including a merger, the
purpose of which is to reorganize the Borrower into a new jurisdiction); provided that (x)
the Borrower shall be the continuing or surviving Person and (y) such merger does not
result in the Borrower ceasing to be incorporated under the Laws of the United States, any
state thereof or the District of Columbia, or (ii) any one or more other Restricted
Subsidiaries; provided that (A) when any Restricted Subsidiary that is a Loan Party is
merging with another Restricted Subsidiary, a Loan Party shall be the continuing or
surviving Person and (B) no Domestic Subsidiary may merge with and into a Foreign
Subsidiary;

     (b) (i) any Subsidiary that is not a Loan Party may merge or consolidate with or into
any other Subsidiary that is not a Loan Party and (ii) any Subsidiary may liquidate or
dissolve or change its legal form if the Borrower determines in good faith that such action
is in the best interests of the Borrower and its Subsidiaries and if not materially
disadvantageous to the Lenders;

     (c) any Restricted Subsidiary may Dispose of all or substantially all of its assets
(upon voluntary liquidation or otherwise) to the Borrower or to another Restricted
Subsidiary; provided that if the transferor in such a transaction is a Guarantor, then (i)
the transferee must either be the Borrower or a Guarantor (and, if the transferor is a
Domestic Subsidiary, the transferee must also be a Domestic Subsidiary) or (ii) to the
extent constituting an Investment, such Investment must be a permitted Investment in or
Indebtedness of a Restricted Subsidiary which is not a Loan Party in accordance with
Sections 7.02 and 7.03, respectively;

108

 

     (d) so long as no Default exists or would result therefrom, the Borrower may merge
with any other Person; provided that (i) the Borrower shall be the continuing or
surviving corporation or (ii) if the Person formed by or surviving any such merger or
consolidation is not the Borrower (any such Person, the “Successor Borrower”), (A) the
Successor Borrower shall be an entity organized or existing under the laws of the United
States, any state thereof, the District of Columbia or any territory thereof, (B) the
Successor Borrower shall expressly assume all the obligations of the Borrower under this
Agreement and the other Loan Documents to which the Borrower is a party pursuant to a
supplement hereto or thereto in form reasonably satisfactory to the Administrative Agent,
(C) each Guarantor, unless it is the other party to such merger or consolidation, shall
have by a supplement to the Guaranty confirmed that its Guarantee shall apply to the
Successor Borrower’s obligations under this Agreement, (D) each Guarantor, unless it is the
other party to such merger or consolidation, shall have by a supplement to the Security
Agreement confirmed that its obligations thereunder shall apply to the Successor Borrower’s
obligations under this Agreement, (E) each mortgagor of a Mortgaged Property, unless it is
the other party to such merger or consolidation, shall have by an amendment to or
restatement of the applicable Mortgage confirmed that its obligations thereunder shall
apply to the Successor Borrower’s obligations under this Agreement, and (F) the Borrower
shall have delivered to the Administrative Agent an officer’s certificate and an opinion of
counsel, each stating that such merger or consolidation and such supplement to this
Agreement or any Collateral Document comply with this Agreement (and, with respect to such
opinion of counsel, otherwise substantially consistent, to the extent reasonably
appropriate and applicable, with the opinions delivered with respect to the Borrower on the
Closing Date, including as to the enforceability of the applicable Loan Documents against
the Successor Borrower, and with such customary and other assumptions and qualifications as
may be appropriate); provided, further, that if the foregoing are satisfied, the Successor
Borrower will succeed to, and be substituted for, the Borrower under this Agreement;

     (e) so long as no Default exists or would result therefrom, any Restricted Subsidiary
may merge with any other Person in order to effect an Investment permitted pursuant to
Section 7.02; provided that (i) the continuing or surviving Person shall be a Restricted
Subsidiary, which together with each of its Restricted Subsidiaries, shall have complied
with the requirements of Section 6.11, (ii) when any Restricted Subsidiary that is a Loan
Party is merging with any other Person, a Loan Party shall be the continuing or surviving
Person and (iii) no Domestic Subsidiary may merge with and into any other Person that is
not organized under the Laws of the United States, any state thereof or the District of
Columbia except to the extent such merger is an Investment permitted under Section 7.02;

     (f) the Borrower and the Restricted Subsidiaries may consummate the Merger; and

     (g) so long as no Default exists or would result therefrom, a merger, dissolution,
liquidation, consolidation or Disposition, the purpose of which is to effect a Disposition
permitted pursuant to Section 7.05.

     SECTION 7.05. Dispositions. Make any Disposition or enter into any agreement to make
any Disposition, except:

109

 

     (a) Dispositions of obsolete or worn out property and assets, whether now owned or
hereafter acquired, in the ordinary course of business, and Dispositions of
property or assets no longer used or useful in the conduct of the business of the
Borrower and the Restricted Subsidiaries;

     (b) Dispositions of inventory and immaterial assets in the ordinary course of
business;

     (c) Dispositions of property to the extent that (i) such property is exchanged for
credit against the purchase price of similar replacement property or (ii) the proceeds of
such Disposition are promptly applied to the purchase price of such replacement property;

     (d) Dispositions of property (i) to the Borrower or to a Restricted Subsidiary;
provided that if the transferor of such property is a Guarantor or the Borrower, the
transferee thereof must either be the Borrower or a Guarantor, or (ii) to the extent such
transaction constitutes an Investment permitted under Section 7.02;

     (e) Dispositions permitted by Sections 7.04 and 7.06 and Liens permitted by Section
7.01 and Dispositions of Equity Interests of Unrestricted Subsidiaries;

     (f) Dispositions of property (other than IP Collateral) pursuant to sale-leaseback
transactions; provided that (i) with respect to such property owned by the Borrower and its
Restricted Subsidiaries on the Closing Date, the fair market value of all property so
Disposed of after the Closing Date shall not exceed $100,000,000 and (ii) with respect to
such property acquired by the Borrower or any Restricted Subsidiary after the Closing Date,
the applicable sale-leaseback transaction occurs within two hundred and seventy (270) days
after the acquisition or construction (as applicable) of such property, provided, that with
respect to any property acquired by the Borrower in connection with a Permitted
Acquisition, such two hundred and seventy (270) day shall apply such from the date such
Permitted Acquisition is consummated;

     (g) Dispositions of (i) Cash Equivalents and Dispositions of property and assets
received as non-cash consideration for any Disposition and (ii) property and assets
contributed to the Borrower by any Person other than a Subsidiary;

     (h) Dispositions of accounts receivable (i) in connection with the collection or
compromise thereof or (ii) in connection with the Receivables Facilities;

     (i) leases, subleases, licenses or sublicenses (including the provision of software
under an open source license), in each case in the ordinary course of business and which do
not materially interfere with the business of the Borrower and the Restricted Subsidiaries;

     (j) transfers of property subject to Casualty Events upon receipt of the Net Cash
Proceeds of such Casualty Event;

     (k) Dispositions of property not otherwise permitted under this Section 7.05; provided
that (i) at the time of such Disposition (other than any such Disposition made pursuant to
a legally binding commitment entered into at a time when no Default exists), no Default
shall exist or would result from such Disposition and the Net Cash Proceeds

110

 

of such
Disposition are applied or reinvested in accordance with Section 2.05(b)(ii), (ii) the
aggregate book value of all property Disposed of in reliance on this clause (k) (other
than any property disposed of in a Disposition or series of related Dispositions
involving an aggregate fair market value less than $5,000,000) shall not exceed the greater
of (A) 15% of the consolidated total assets of the Borrower at the time of such Disposition
or (B) $325,000,000 and (iii) with respect to any Disposition pursuant to this clause (k)
for a purchase price in excess of $5,000,000, the Borrower or a Restricted Subsidiary shall
receive not less than 75% of such consideration in the form of cash or Cash Equivalents (in
each case, free and clear of all Liens at the time received, other than nonconsensual Liens
permitted by Section 7.01 and Liens permitted by Section 7.01(r) and clauses (i) and (ii)
of Section 7.01(t)); provided, however, that for the purposes of this clause (iii), (A) any
liabilities (as shown on the Borrower’s or such Restricted Subsidiary’s most recent balance
sheet provided hereunder or in the footnotes thereto) of the Borrower or such Restricted
Subsidiary, other than liabilities that are by their terms subordinated to the payment in
cash of the Obligations, that are assumed by the transferee with respect to the applicable
Disposition and for which the Borrower and all of the Restricted Subsidiaries shall have
been validly released by all applicable creditors in writing and (B) any securities
received by the Borrower or such Restricted Subsidiary from such transferee that are
converted by the Borrower or such Restricted Subsidiary into cash (to the extent of the
cash received) within 180 days following the closing of the applicable Disposition and (C)
any Designated Non-Cash Consideration received by the Borrower or such Restricted
Subsidiary in respect of such Disposition having an aggregate fair market value, taken
together with all other Designated Non-Cash Consideration received pursuant to this clause
(C) that is at the time outstanding, not in excess of 2.5% of the consolidated total assets
of the Borrower at the time of the receipt of such Designated Non-Cash Consideration, with
the fair market value of each item of Designated Non-Cash Consideration being measured at
the time received and without giving effect to subsequent changes in value, shall be deemed
to be cash;

     (l) Dispositions listed on Schedule 7.05(l);

     (m) Dispositions of Investments in joint ventures to the extent required by, or made
pursuant to customary buy/sell arrangements between, the joint venture parties set forth in
joint venture arrangements and similar binding arrangements;

     (n) Dispositions of non-core assets (as determined in good faith by the Borrower)
acquired in connection with any Permitted Acquisition in an aggregate amount not to exceed
$50,000,000 per calendar year, with unused amounts in any calendar year being carried over
to the next succeeding calendar year subject to a maximum of $100,000,000 in any calendar
year; and

     (o) Dispositions of (i) Receivables Management Assets and (ii) Investments (including
debt obligations and Equity Interests) received in connection with the bankruptcy or
reorganization of account debtors and obligors or in settlement of delinquent obligations
of, or other disputes with, account debtors and obligors arising in the ordinary course of
business or upon the foreclosure with respect to any Receivables Management Assets or other
Dispositions of any Receivables Management Assets;

provided that any Disposition of any property pursuant to this Section 7.05 (except pursuant to
Sections 7.05(a), (e), (g)(ii), (h)(ii) and (j) and except for Dispositions from a Loan Party to
another Loan Party), shall be for no less than the fair market value of such property at the time
of

111

 

such Disposition (as determined in good faith by the Borrower). To the extent any Collateral is
Disposed of as expressly permitted by this Section 7.05 to any Person other than the Borrower or
any Loan Party, such Collateral shall be sold free and clear of the Liens created by the Loan
Documents, and the Administrative Agent shall be authorized to take any actions deemed appropriate
in order to effect the foregoing.

     SECTION 7.06. Restricted Payments. Declare or make, directly or indirectly, any
Restricted Payment, except:

     (a) (i) each Restricted Subsidiary may make Restricted Payments to the Borrower and to
other Restricted Subsidiaries and (ii) each non-wholly owned Restricted Subsidiary may make
Restricted Payments to the Borrower and any other Restricted Subsidiary and to each other
owner of Equity Interests of such Restricted Subsidiary based on their relative ownership
interests of the relevant class of Equity Interests;

     (b) the Borrower and each Restricted Subsidiary may declare and make dividend payments
or other distributions payable solely in the Equity Interests (other than Disqualified
Equity Interests not otherwise permitted by Section 7.03) of such Person;

     (c) Restricted Payments in connection with the Transaction (including any amounts to
be paid under, or contemplated by, the Transaction Agreement) and the fees and expenses
related thereto owed to Affiliates, including any payment to holders of Equity Interests of
the Borrower (immediately prior to giving effect to the Transactions) in connection with,
or as a result of, their exercise of appraisal rights and the settlement of any claims or
actions (whether actual, contingent or potential) with respect thereto;

     (d) to the extent constituting Restricted Payments, the Borrower and the Restricted
Subsidiaries may enter into and consummate transactions expressly permitted by any
provision of Section 7.04 or 7.08 other than Section 7.08(f);

     (e) repurchases of Equity Interests in the Borrower or any Restricted Subsidiary
deemed to occur upon exercise of stock options or warrants if such Equity Interests
represent a portion of the exercise price of such options or warrants;

     (f) the Borrower and its Restricted Subsidiaries may make Restricted Payments to
Holdings, and Holdings may make a corresponding Restricted Payment to any direct or
indirect parent thereof:

     (i) the proceeds of which will be used to pay the tax liability to each
relevant jurisdiction in respect of consolidated, combined, unitary or affiliated
returns for the relevant jurisdiction of Holdings (or any direct or indirect parent
thereof) attributable to Holdings, the Borrower or its Subsidiaries determined as
if the Borrower and its Subsidiaries filed separately;

     (ii) the proceeds of which shall be used by Holdings (or any direct or
indirect parent thereof) to pay operating expenses incurred in the ordinary course
of business and other corporate overhead costs and expenses (including
administrative, legal, accounting and similar expenses provided by third parties),
which are reasonable and customary and incurred in the ordinary course of business,
in an aggregate amount not to exceed $3,000,000 in any fiscal year plus any
reasonable and customary indemnification claims made by directors or

112

 

officers of
Holdings (or any direct or indirect parent thereof) attributable to the ownership
or operations of the Borrower and its Subsidiaries;

     (iii) the proceeds of which shall be used by Holdings (or any direct or
indirect parent thereof) to pay franchise taxes and other fees, taxes and expenses
required to maintain its (or any of its direct or indirect parents’) corporate
existence;

     (iv) if a Holdings Election Event shall occur, to finance any Investment
permitted to be made pursuant to Section 7.02; provided that (A) such Restricted
Payment shall be made substantially concurrently with the closing of such
Investment and (B) Holdings shall, immediately following the closing thereof, cause
(1) all property acquired (whether assets or Equity Interests) to be contributed to
the Borrower or its Restricted Subsidiaries or (2) the merger (to the extent
permitted in Section 7.04) of the Person formed or acquired into the Borrower or
its Restricted Subsidiaries in order to consummate such Permitted Acquisition, and
in each case, the Borrower shall cause the requirements of Section 6.11 to be
complied with, within the time periods specified therein (to the extent required by
the Collateral and Guarantee Requirement); and

     (v) if a Holdings Election Event shall occur, the proceeds of which shall be
used by Holdings (or any direct or indirect parent thereof) to pay (or to make
Restricted Payments to allow any direct or indirect parent thereof to pay) fees and
expenses (other than to Affiliates) related to any unsuccessful equity or debt
offering permitted by this Agreement;

     (g) the Borrower may pay for the repurchase, retirement or other acquisition or
retirement for value of Equity Interests of the Borrower by any future, present or former
employee or director of the Borrower or any of its Subsidiaries pursuant to any employee or
director equity plan, employee or director stock option plan or any other employee or
director benefit plan or any agreement (including any stock subscription or shareholder
agreement) with any employee or director of the Borrower or any of its Subsidiaries;
provided, however, that the aggregate amount of payments made pursuant to this clause (f)
does not exceed in any fiscal year of the Borrower $15,000,000 (which shall increase to
$20,000,000 subsequent to the consummation of a Qualifying IPO, with unused amounts in any
calendar year being carried over to succeeding calendar years subject to a maximum (without
giving effect to the following proviso) of $30,000,000 in any calendar year (which shall
increase to $40,000,000 subsequent to the consummation of a Qualifying IPO);

     (h) so long as no Default shall have occurred and be continuing or would result
therefrom, the Borrower may make additional Restricted Payments in an aggregate amount,
together with the aggregate amount of (i) prepayments, redemptions, purchases, defeasances
and other payments in respect of Junior Financings made pursuant to Section 7.13(a)(iv) and
(ii) loans and advances made pursuant to Section 7.02(m) in lieu of Restricted Payments
permitted by this clause (h), not to exceed the sum of (A) $75,000,000 (such amount to be
increased to $100,000,000 upon the Total Leverage Ratio as of the last day of any Test
Period being less than 5.0 to 1.0) and (B) the Cumulative Growth Amount;

113

 

     (i) so long as no Default shall have occurred and be continuing or would result
therefrom, the Borrower may make additional Restricted Payments in an amount (together with
the aggregate amount of Investments made pursuant to Section 7.02(v)) not to exceed any
reduction in taxes realized by the Borrower and the Restricted
Subsidiaries in the form of refunds or deductions realized in connection with the
Transactions;

     (j) so long as no Default shall have occurred and be continuing or would result
therefrom, the Borrower may make Restricted Payments with the proceeds of the issuance of
Qualified Equity Interests of the Borrower;

     (k) if the Borrower shall become the Subsidiary of Holdings, so long as no Default
shall have occurred and be continuing or would result therefrom, dividends and
distributions which will be used to fund the payment of interest and fees on Indebtedness
of Holdings permitted by Section 7.16; provided, that the Borrower shall have elected to
include such amounts in its Consolidated Interest Expense by delivering an irrevocable
written notice to the Administrative Agent stating that the Borrower will make such
dividends and distributions (the “Restricted Payments Interest Expense Election”) in
respect of the Indebtedness specified in such notice only so long as no Default shall have
occurred and be continuing or would result therefrom; and

     (l) the declaration and payment of dividends and distributions on the Equity Interests
of any Receivables Management Subsidiary to holders of minority interests substantially
consistent with past practice to the extent such holder (or its affiliates) participates in
the Receivables Management Business (including as a lender or financier under any financing
provided to a Receivables Management Subsidiary).

     SECTION 7.07. Change in Nature of Business. Engage in any material line of business
substantially different from those lines of business conducted by the Borrower and the Restricted
Subsidiaries on the date hereof or any business reasonably related or ancillary thereto.

     SECTION 7.08. Transactions with Affiliates. Enter into any transaction of any kind
with any Affiliate of the Borrower, whether or not in the ordinary course of business, other than
(a) transactions among Loan Parties or any Restricted Subsidiary or any entity that becomes a
Restricted Subsidiary as a result of such transaction, (b) on terms substantially as favorable to
the Borrower or such Restricted Subsidiary as would be obtainable by the Borrower or such
Restricted Subsidiary at the time in a comparable arm’s-length transaction with a Person other than
an Affiliate, (c) consummation of the Transaction including the payment of fees and expenses
related to the Transaction, (d) the issuance of Equity Interests to the management of the Borrower
or any of its Subsidiaries in connection with the Transaction, (e) the payment of management,
consulting, monitoring, transaction and advisory fees to the Sponsors in an aggregate amount in any
fiscal year not to exceed the amount permitted to be paid pursuant to the Sponsor Management
Agreement as in effect on the date hereof and any Sponsor Termination Fees not to exceed the amount
set forth in the Sponsor Management Agreement (and any amendment thereto so long as pursuant to
such amendment the management, consulting, advisory and similar fees do not exceed 1.0% of Pro
Forma EBITDA per annum (with accrual for, and carryover of, any unpaid amounts) or 1.0% of any
transaction and termination fees in respect of the foregoing) and related indemnities,
reimbursements and reasonable expenses, (f) equity issuances, repurchases, retirements or other
acquisitions or retirements of Equity Interests by the Borrower permitted under Section 7.06, (g)
loans and other transactions by the Borrower and the Restricted Subsidiaries to the extent
permitted under Article VII, (h) employment and severance

114

 

arrangements between the Borrower and the
Restricted Subsidiaries and their respective officers and employees in the ordinary course of
business, (i) the payment of customary fees and reasonable out of pocket costs to, and indemnities
provided on behalf of, directors, officers and employees of the Borrower and the Restricted
Subsidiaries in the ordinary course of business to
the extent attributable to the ownership or operation of the Borrower and the Restricted
Subsidiaries, (j) transactions pursuant to permitted agreements in existence on the Closing Date
and set forth on Schedule 7.08 or any amendment thereto to the extent such an amendment is not
adverse to the Lenders in any material respect, (k) dividends, redemptions and repurchases
permitted under Section 7.06, (l) transactions entered into in the ordinary course of business in
connection with the Disposition or acquisition of Receivables Management Assets or related assets
in connection with the Receivables Management Business, including, without limitation, all
servicing, collection and financing arrangements with respect thereto, (m) payments by the Borrower
and the Restricted Subsidiaries pursuant to tax sharing agreements with Holdings (or any direct or
indirect parent thereof), on customary terms to the extent attributable to the ownership or
operation of the Borrower and the Restricted Subsidiaries, (n) transactions with customers,
clients, suppliers, joint venture partners or purchasers or sellers of goods or services, in each
case in the ordinary course of business and otherwise in compliance with the terms of the New Notes
Documentation which are fair to the Borrower and the Restricted Subsidiaries, in the reasonable
determination of the board of directors of the Borrower or the senior management thereof, or are on
terms at least as favorable as would reasonably have been obtained at such time from an
unaffiliated party, and (o) customary payments by the Borrower and any Restricted Subsidiaries to
the Sponsors made for any financial advisory, financing, underwriting or placement services or in
respect of other investment banking activities (including in connection with acquisitions or
divestitures), which payments are approved by the majority of the members of the board of directors
or a majority of the disinterested members of the board of directors of the Borrower, in good
faith.

     SECTION 7.09. Burdensome Agreements. Enter into or permit to exist any Contractual
Obligation (other than this Agreement or any other Loan Document) that limits the ability of (a)
any Restricted Subsidiary of the Borrower that is not a Guarantor to make Restricted Payments to
the Borrower or any Guarantor or (b) the Borrower or any Loan Party to create, incur, assume or
suffer to exist Liens on property of such Person for the benefit of the Lenders with respect to the
Facilities and the Obligations or under the Loan Documents; provided that the foregoing clauses (a)
and (b) shall not apply to Contractual Obligations which (i) (x) exist on the date hereof and (to
the extent not otherwise permitted by this Section 7.09) are listed on Schedule 7.09 hereto and (y)
to the extent Contractual Obligations permitted by clause (x) are set forth in an agreement
evidencing Indebtedness, are set forth in any agreement evidencing any permitted renewal, extension
or refinancing of such Indebtedness so long as such renewal, extension or refinancing does not
expand the scope of such Contractual Obligation, (ii) are binding on a Restricted Subsidiary at the
time such Restricted Subsidiary first becomes a Restricted Subsidiary of the Borrower, so long as
such Contractual Obligations were not entered into solely in contemplation of such Person becoming
a Restricted Subsidiary of the Borrower; provided further that this clause (ii) shall not apply to
Contractual Obligations that are binding on a Person that becomes a Restricted Subsidiary pursuant
to Section 6.15, (iii) represent Indebtedness of a Restricted Subsidiary of the Borrower which is
not a Loan Party which is permitted by Section 7.03 so long as the limitations described in clauses
(a) and (b) apply solely to such Restricted Subsidiary and its Subsidiaries and the direct parent
of such Restricted Subsidiary, (iv) arise in connection with any Disposition permitted by Section
7.05 so long as such restrictions relate to the assets subject thereto, (v) are customary
provisions in joint venture agreements and other similar agreements applicable to joint ventures
permitted under Section 7.02 and applicable solely to such joint venture entered into in the
ordinary course of business, (vi) are negative pledges and restrictions

115

 

on Liens in favor of any
holder of Indebtedness permitted under Section 7.03 but solely to the extent any negative pledge
relates to the property financed by or the subject of such Indebtedness (and excluding in any event
any Indebtedness constituting any Junior Financing), (vii) are customary restrictions on leases,
subleases, licenses or asset sale agreements otherwise permitted
hereby so long as such restrictions relate to the assets subject thereto, (viii) comprise
restrictions imposed by any agreement relating to secured Indebtedness permitted pursuant to
Section 7.03(e) or 7.03(g) to the extent that such restrictions apply only to the property or
assets securing such Indebtedness or, in the case of Indebtedness incurred pursuant to Section
7.03(g) only, to the Restricted Subsidiaries incurring or guaranteeing such Indebtedness, (ix) are
customary provisions restricting subletting or assignment of any lease governing a leasehold
interest of the Borrower or any Restricted Subsidiary, (x) are customary provisions restricting
assignment of any agreement entered into in the ordinary course of business, and (xi) are
restrictions on cash or other deposits imposed by customers under contracts entered into in the
ordinary course of business. Clause (b) of this Section 7.09 shall not apply to restrictions or
conditions imposed by any agreement relating to the Receivables Facilities permitted by this
Agreement if such restrictions or conditions apply only to the assets that are the subject of the
applicable Receivables Facility, and neither clauses (a) or (b) of this Section 7.09 shall apply to
restrictions or conditions imposed on any Receivables Management Subsidiary in connection with any
Receivables Management Financing or any service agreement (or similar arrangement) required by or
entered into in connection with such Receivables Management Financing or any credit support
provided by it in favor of any financier of such Receivables Management Financing.

     SECTION 7.10. Use of Proceeds. Use the proceeds of any Credit Extension, whether
directly or indirectly, in a manner inconsistent with the uses set forth in the preliminary
statements to this Agreement (with proceeds of Incremental Term Loans to be used for any such
purposes and otherwise as permitted under this Agreement).

     SECTION 7.11. Financial Covenants. (a) Total Leverage Ratio. Permit the Total
Leverage Ratio as of the last day of any Test Period (beginning with the Test Period ending on June
30, 2007) to be greater than the ratio set forth below opposite the last day of such Test Period:

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fiscal Year	 	Q1	 	Q2	 	Q3	 	Q4
	2007
	 	 	—	 	 	 	7.75:1	 	 	 	7.75:1	 	 	 	7.75:1	 
	2008
	 	 	7.50:1	 	 	 	7.50:1	 	 	 	7.25:1	 	 	 	7.00:1	 
	2009
	 	 	7.00:1	 	 	 	6.75:1	 	 	 	6.50:1	 	 	 	6.25:1	 
	2010
	 	 	6.25:1	 	 	 	6.00:1	 	 	 	5.75:1	 	 	 	5.50:1	 
	2011
	 	 	5.50:1	 	 	 	5.25:1	 	 	 	5.00:1	 	 	 	4.75:1	 
	2012
	 	 	4.75:1	 	 	 	4.50:1	 	 	 	4.25:1	 	 	 	4.00:1	 
	2013
	 	 	4.00:1	 	 	 	3.75:1	 	 	 	3.75:1	 	 	 	3.75:1	 

     (b) Interest Coverage Ratio. Permit the Interest Coverage Ratio for any Test Period
(beginning with the Test Period ending on June 30, 2007) to be less than the ratio set
forth below opposite the last day of such Test Period:

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fiscal Year	 	Q1	 	Q2	 	Q3	 	Q4
	2007
	 	 	—	 	 	 	1.25:1	 	 	 	1.25:1	 	 	 	1.25:1	 
	2008
	 	 	1.25:1	 	 	 	1.25:1	 	 	 	1.50:1	 	 	 	1.50:1	 
	2009
	 	 	1.50:1	 	 	 	1.50:1	 	 	 	1.75:1	 	 	 	1.75:1	 
	2010
	 	 	1.75:1	 	 	 	1.75:1	 	 	 	2.00:1	 	 	 	2.00:1	 
	2011
	 	 	2.00:1	 	 	 	2.00:1	 	 	 	2.25:1	 	 	 	2.25:1	 

116

 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fiscal Year	 	Q1	 	Q2	 	Q3	 	Q4
	2012
	 	 	2.25:1	 	 	 	2.25:1	 	 	 	2.50:1	 	 	 	2.50:1	 
	2013
	 	 	2.50:1	 	 	 	2.50:1	 	 	 	2.50:1	 	 	 	2.50:1	 

     SECTION 7.12. Accounting Changes. Make any change in fiscal year; provided, however,
that the Borrower may, upon written notice to the Administrative Agent, change its fiscal year to
any other fiscal year reasonably acceptable to the Administrative Agent, in which case, the
Borrower and the Administrative Agent will, and are hereby authorized by the Lenders to, make any
adjustments to this Agreement that are necessary to reflect such change in fiscal year.

     SECTION 7.13. Prepayments, Etc. of Indebtedness.

     (a) Prepay, redeem, purchase, defease or otherwise satisfy prior to the scheduled
maturity thereof in any manner (it being understood that payments of regularly scheduled
interest shall be permitted) the Senior Subordinated Notes, any subordinated Indebtedness
incurred under Section 7.03(h) or any other Indebtedness that is required to be
subordinated to the Obligations pursuant to the terms of the Loan Documents (collectively,
“Junior Financing”) or make any payment in violation of any subordination terms of any
Junior Financing Documentation, except (i) the refinancing thereof with the Net Cash
Proceeds of any Indebtedness (to the extent such Indebtedness constitutes a Permitted
Refinancing and, if applicable, is permitted pursuant to Section 7.03(h)), to the extent
not required to prepay any Loans or Facility pursuant to Section 2.05(b), (ii) the
conversion of any Junior Financing to Equity Interests (other than Disqualified Equity
Interests) of the Borrower or Holdings (or any direct or indirect parent thereof), (iii)
the prepayment of Indebtedness of the Borrower or any Restricted Subsidiary to the Borrower
or any Restricted Subsidiary to the extent permitted by the Collateral Documents, and (iv)
prepayments, redemptions, purchases, defeasances and other payments in respect of Junior
Financings prior to their scheduled maturity in an aggregate amount, together with the
aggregate amount of (1) Restricted Payments made pursuant to Section 7.06(h) and (2) loans
and advances made pursuant to Section 7.02(m) then outstanding, not to exceed the sum of
(A) $50,000,000 (such amount to be increased to $65,000,000 if the Total Leverage Ratio as
of the last day of any Test Period is less than 4.5 to 1.0) plus (B) the Cumulative Growth
Amount.

     (b) Amend, modify or change in any manner materially adverse to the interests of the
Lenders any term or condition of any Junior Financing Documentation without the consent of
the Arrangers.

     SECTION 7.14. Equity Interests of the Borrower and Restricted Subsidiaries. Permit
any wholly owned Domestic Subsidiary that is a Restricted Subsidiary to become a non-wholly owned
Subsidiary, except (i) as a result of or in connection with a dissolution, merger, consolidation or
Disposition of a Restricted Subsidiary permitted by Section 7.04, 7.05 or an Investment in any
Person permitted under Section 7.02 or (ii) so long as such Restricted Subsidiary continues to be a
Guarantor in accordance with the Collateral and Guarantee Requirement.

     SECTION 7.15. Capital Expenditures. (a) Make any Capital Expenditure except for
Capital Expenditures not exceeding, in the aggregate for the Borrower and the Restricted
Subsidiaries during each fiscal year set forth below, the amount set forth opposite such fiscal
year:

117

 

	 	 	 	 	 
	Fiscal Year	 	Amount	 
	2007
	 	$	125,000,000	 
	2008
	 	$	125,000,000	 
	2009
	 	$	130,000,000	 
	2010
	 	$	135,000,000	 
	2011
	 	$	140,000,000	 
	2012
	 	$	150,000,000	 
	2013
	 	$	155,000,000	 

; provided that the amount of Capital Expenditures permitted to be made in respect of any fiscal
year (i) shall be increased after the consummation of any Permitted Acquisition in an amount equal
to 10% of the pro forma aggregate consolidated revenues of the Acquired Entity or Business so
acquired during the fiscal year of such Acquired Entity or Business beginning after such Permitted
Acquisition (such amount, the “Acquired Annual Capital Expenditure Amount”) and (ii) may, at the
option of the Borrower, be increased by up to 25% of the next succeeding fiscal year’s Capital
Expenditure limit (as increased by the Acquired Annual Capital Expenditure Amount), in which case
the base amount that may be expended for the next succeeding fiscal year shall be correspondingly
reduced.

     (b) Notwithstanding anything to the contrary contained in clause (a) above, to the
extent that the aggregate amount of Capital Expenditures made by the Borrower and the
Restricted Subsidiaries in any fiscal year pursuant to Section 7.15(a) is less than the
maximum amount of Capital Expenditures permitted by Section 7.15(a) with respect to such
fiscal year, the amount of such difference (the “Rollover Amount”) may be carried forward
and used to make Capital Expenditures in the next succeeding fiscal year; provided that
Capital Expenditures in any fiscal year shall be counted against any Rollover Amount
available with respect to such fiscal year prior to being counted against the base amount
set forth in Section 7.15(a) with respect to such fiscal year

     SECTION 7.16. Holdings. If a Holdings Election Event shall occur, Holdings shall not
(a) other than Indebtedness in respect of loans and advances by the Borrower and its Restricted
Subsidiaries otherwise permitted pursuant to Section 7.06, create, incur, assume or suffer to exist
any Indebtedness unless such Indebtedness (“Holdings Permitted Debt”) (i) is not guaranteed by the
Borrower or any of its Restricted Subsidiaries, (ii) will not mature prior to the date that is
ninety-one (91) days after the Maturity Date of the Term Loans, (iii) has no scheduled amortization
or payments of principal other than mandatory prepayment, repurchase or redemption provisions
customary for holding company debt securities, (iv) does not require any payments in cash of
interest or other amounts in respect of the principal thereof prior to the earlier to occur of (A)
the date that is four (4) years from the date of the issuance or incurrence thereof and (B) the
date that is ninety-one (91) days after the Maturity Date of the Term Loans, (v) has covenant,
default and remedy provisions customary for holding company debt securities, but in no event more
restrictive to the Borrower and the Restricted Subsidiaries than those set forth in the Senior
Notes Indenture, as of the Closing Date, taken as a whole (determined in the context of, and
subject to, then prevailing market conditions), other than provisions customary for senior discount
notes of a holding company, (b) create, incur, assume or suffer to exist any Liens on the Equity
Interests of the Borrower except nonconsensual Liens imposed by operation of law or pursuant to the
Loan Documents, and (c) conduct or engage in any operations or business other than through one or
more Subsidiaries or those incidental to the performance of its existence and obligations under the
Loan Documents or any Holdings Permitted Debt or in connection with a

118

 

Qualifying IPO or otherwise
in a manner consistent with transactions otherwise permitted under Article VII.

ARTICLE VIII

EVENTS OF DEFAULT AND REMEDIES

     SECTION 8.01. Events of Default. Any of the following shall constitute an Event of
Default:

     (a) Non-Payment. The Borrower or any other Loan Party fails to pay (i) when and as
required to be paid herein, any amount of principal of any Loan, or (ii) within five (5)
Business Days after the same becomes due, any interest on any Loan or any other amount
payable hereunder or with respect to any other Loan Document; or

     (b) Specific Covenants. The Borrower fails to perform or observe any term, covenant
or agreement contained in any of Sections 6.03(a) or 6.05(a) (solely with respect to the
Borrower) or Article VII; provided that any Event of Default under Section 7.11 is subject
to cure as contemplated by Section 8.05; or

     (c) Other Defaults. Any Loan Party fails to perform or observe any other covenant or
agreement (not specified in Section 8.01(a) or (b) above) contained in any Loan Document on
its part to be performed or observed and such failure continues for thirty (30) days after
notice thereof by the Administrative Agent to the Borrower; or

     (d) Representations and Warranties. Any representation, warranty, certification or
statement of fact made or deemed made by or on behalf of the Borrower or any other Loan
Party herein, in any other Loan Document, or in any document required to be delivered in
connection herewith or therewith shall be incorrect or misleading in any material respect
when made or deemed made; or

     (e) Cross-Default. Any Loan Party or any Restricted Subsidiary (A) fails to make any
payment beyond the applicable grace period with respect thereto, if any (whether by
scheduled maturity, required prepayment, acceleration, demand, or otherwise) in respect of
any Indebtedness (other than Indebtedness hereunder and Indebtedness of special purpose
Receivables Management Subsidiaries that own substantially no assets other than Receivables
Management Assets which Indebtedness is limited in recourse to such Receivables Management
Assets (or is non-recourse to the Borrower or any Restricted Subsidiaries other than such
special purpose Receivables Management Subsidiary)) having an aggregate principal amount of
not less than the Threshold Amount, or (B) fails to observe or perform any other agreement
or condition relating to any such Indebtedness, or any other event occurs (other than, with
respect to Indebtedness consisting of Swap Contracts, termination events or equivalent
events pursuant to the terms of such Swap Contracts), the effect of which default or other
event is to cause, or to permit the holder or holders of such Indebtedness (or a trustee or
agent on behalf of such holder or holders or beneficiary or beneficiaries) to cause, with
the giving of notice if required, such Indebtedness to become due or to be repurchased,
prepaid, defeased or redeemed (automatically, or otherwise) or, in the case of a
Receivables Facility, to be terminated, or an offer to repurchase, prepay, defease or
redeem such Indebtedness to be made, prior to its stated maturity; provided that this
clause (e)(B) shall not apply to secured Indebtedness that becomes due as a result of the

119

 

voluntary sale or transfer of the property or assets securing such Indebtedness, if such
sale or transfer is permitted hereunder and under the documents providing for such
Indebtedness; or

     (f) Insolvency Proceedings, Etc. Any Loan Party or any of the Restricted Subsidiaries
institutes or consents to the institution of any proceeding under any Debtor Relief Law, or
makes an assignment for the benefit of creditors; or applies for or consents to the
appointment of any receiver, trustee, custodian, conservator, liquidator, rehabilitator,
administrator, administrative receiver or similar officer for it or for all or any material
part of its property; or any receiver, trustee, custodian, conservator, liquidator,
rehabilitator, administrator, administrative receiver or similar officer is appointed
without the application or consent of such Person and the appointment continues
undischarged or unstayed for sixty (60) calendar days; or any proceeding under any Debtor
Relief Law relating to any such Person or to all or any material part of its property is
instituted without the consent of such Person and continues undismissed or unstayed for
sixty (60) calendar days, or an order for relief is entered in any such proceeding; or

     (g) Inability to Pay Debts; Attachment. (i) Any Loan Party or any Restricted
Subsidiary becomes unable or admits in writing its inability or fails generally to pay its
debts in excess of the Threshold Amount as they become due, or (ii) any writ or warrant of
attachment or execution or similar process is issued or levied against all or any material
part of the property of the Loan Parties, taken as a whole, and is not released, vacated or
fully bonded within sixty (60) days after its issue or levy; or

     (h) Judgments. There is entered against any Loan Party or any Restricted Subsidiary a
final judgment or order for the payment of money in an aggregate amount exceeding the
Threshold Amount (to the extent not covered by independent third-party insurance as to
which the insurer has been notified of such judgment or order and has not denied coverage)
and such judgment or order shall not have been satisfied, vacated, discharged or stayed or
bonded pending an appeal for a period of sixty (60) consecutive days; or

     (i) ERISA. (i) An ERISA Event occurs with respect to a Pension Plan or Multiemployer
Plan which has resulted or could reasonably be expected to result in liability of any Loan
Party under Title IV of ERISA in an aggregate amount which could reasonably be expected to
result in a Material Adverse Effect, or (ii) any Loan Party or any ERISA Affiliate fails to
pay when due, after the expiration of any applicable grace period, any installment payment
with respect to its withdrawal liability under Section 4201 of ERISA under a Multiemployer
Plan in an aggregate amount which could reasonably be expected to result in a Material
Adverse Effect; or

     (j) Invalidity of Loan Documents. Any material provision of any Loan Document, at any
time after its execution and delivery and for any reason other than as expressly permitted
hereunder or thereunder (including as a result of a transaction permitted under Section
7.04 or 7.05) or as a result of acts or omissions by the Administrative Agent or any Lender
or the satisfaction in full of all the Obligations, ceases to be in full force and effect;
or any Loan Party contests in writing the validity or enforceability of any provision of
any Loan Document; or any Loan Party denies in writing that it has any or further liability
or obligation under any Loan Document
(other

120

 

than as a result of repayment in full of the
Obligations and termination of the Aggregate Commitments), or purports in writing to revoke
or rescind any Loan Document; or

     (k) Change of Control. There occurs any Change of Control; or

     (l) Collateral Documents. Any Collateral Document after delivery thereof pursuant to
Section 4.01 or 6.11 shall for any reason (other than pursuant to the terms thereof
including as a result of a transaction permitted under Section 7.04 or 7.05) cease to
create a valid and perfected lien, with the priority required by the Collateral Documents,
(or other security purported to be created on the applicable Collateral) on and security
interest in any material portion of the Collateral purported to be covered thereby, subject
to Liens permitted under Section 7.01, or any Loan Party shall so assert in writing, except
to the extent that any such loss of perfection or priority results from the failure of the
Administrative Agent to maintain possession of certificates actually delivered to it
representing securities pledged under the Collateral Documents or to file Uniform
Commercial Code continuation statements and except as to Collateral consisting of real
property to the extent that such losses are covered by a lender’s title insurance policy
and such insurer has not denied coverage; or

     (m) Junior Financing Documentation. (i) Any of the Obligations of the Loan Parties
under the Loan Documents for any reason shall cease to be “Senior Indebtedness” (or any
comparable term) or “Senior Secured Financing” (or any comparable term) under, and as
defined in any Specified Junior Financing Documentation or (ii) the subordination
provisions set forth in any Specified Junior Financing Documentation shall, in whole or in
part, cease to be effective or cease to be legally valid, binding and enforceable against
the holders of any Specified Junior Financing, if applicable; or

     (n) Receivables Management Subsidiaries. Any Receivables Management Subsidiary (A)
fails to make any payment beyond the applicable grace period with respect thereto, if any
(whether by scheduled maturity, required prepayment, acceleration, demand, or otherwise) in
respect of any Indebtedness (other than Indebtedness hereunder) having an aggregate
principal amount of not less than the Threshold Amount, or (B) fails to observe or perform
any other agreement or condition relating to any such Indebtedness, or any other event
occurs (other than, with respect to Indebtedness consisting of Swap Contracts, termination
events or equivalent events pursuant to the terms of such Swap Contracts), the effect of
which default or other event is to cause such Indebtedness to become due or to be
repurchased, prepaid, defeased or redeemed (automatically, or otherwise) or, in the case of
a Receivables Facility, to be terminated, or an offer to repurchase, prepay, defease or
redeem such Indebtedness to be made, prior to its stated maturity; provided that up to
$25,000,000 in the aggregate of Indebtedness of such Receivables Management Subsidiaries
shall be excluded for purposes of calculating such Threshold Amount.

     SECTION 8.02. Remedies Upon Event of Default. If any Event of Default occurs and is
continuing, the Administrative Agent may and, at the request of the Required Lenders, shall take
any or all of the following actions:

     (a) declare the commitment of each Lender to make Loans and any obligation of the L/C
Issuers to make L/C Credit Extensions to be terminated, whereupon such commitments and
obligation shall be terminated;

121

 

     (b) declare the unpaid principal amount of all outstanding Loans, all interest accrued
and unpaid thereon, and all other amounts owing or payable hereunder or under any other
Loan Document to be immediately due and payable, without presentment, demand, protest or
other notice of any kind, all of which are hereby expressly waived by the Borrower;

     (c) require that the Borrower Cash Collateralize the L/C Obligations (in an amount
equal to the then Outstanding Amount thereof); and

     (d) exercise on behalf of itself and the Lenders all rights and remedies available to
it and the Lenders under the Loan Documents or applicable Law;

provided that upon the occurrence of an actual or deemed entry of an order for relief with respect
to the Borrower under the Bankruptcy Code of the United States, the obligation of each Lender to
make Loans and any obligation of the L/C Issuers to make L/C Credit Extensions shall automatically
terminate, the unpaid principal amount of all outstanding Loans and all interest and other amounts
as aforesaid shall automatically become due and payable, and the obligation of the Borrower to Cash
Collateralize the L/C Obligations as aforesaid shall automatically become effective, in each case
without further act of the Administrative Agent or any Lender.

     SECTION 8.03. Exclusion of Immaterial Subsidiaries. Solely for the purpose of
determining whether a Default has occurred under Section 8.01(f) or (g), any reference in any such
clause to any Restricted Subsidiary or Loan Party shall be deemed not to include any Immaterial
Subsidiary.

     SECTION 8.04. Application of Funds. After the exercise of remedies provided for in
Section 8.02 (or after the Loans have automatically become immediately due and payable and the L/C
Obligations have automatically been required to be Cash Collateralized as set forth in the proviso
to Section 8.02), any amounts received on account of the Obligations shall be applied by the
Administrative Agent in the following order:

     First, to payment of that portion of the Obligations constituting fees, indemnities,
expenses and other amounts (other than principal and interest, but including Attorney Costs
payable under Section 10.04 and amounts payable under Article III) payable to the
Administrative Agent in its capacity as such;

     Second, to payment of that portion of the Obligations constituting fees, indemnities
and other amounts (other than principal and interest) payable to the Lenders (including
Attorney Costs payable under Section 10.05 and amounts payable under Article III) and fees
and indemnities payable to the Hedge Banks, ratably among them in proportion to the amounts
described in this clause Second payable to them;

     Third, to payment of that portion of the Obligations constituting accrued and unpaid
interest on the Loans and L/C Borrowings, ratably among the Lenders in proportion to the
respective amounts described in this clause Third payable to them;

     Fourth, to payment of that portion of the Obligations constituting unpaid principal of
the Loans and L/C Borrowings, the breakage or termination value under Secured Hedge
Obligations and the Cash Management Obligations, ratably among the Lenders and Hedge Banks
in proportion to the respective amounts described in this clause Fourth held by them;

122

 

     Fifth, to the Administrative Agent for the account of the L/C Issuers, to Cash
Collateralize that portion of L/C Obligations comprised of the aggregate undrawn amount of
Letters of Credit;

     Sixth, to the payment of all other Obligations of the Loan Parties that are due and
payable to the Administrative Agent and the other Secured Parties on such date, ratably
based upon the respective aggregate amounts of all such Obligations owing to the
Administrative Agent and the other Secured Parties on such date; and

     Last, the balance, if any, after all of the Obligations have been indefeasibly paid in
full, to the Borrower or as otherwise required by Law.

Subject to Section 2.03(c), amounts used to Cash Collateralize the aggregate undrawn amount of
Letters of Credit pursuant to clause Fifth above shall be applied to satisfy drawings under such
Letters of Credit as they occur. If any amount remains on deposit as Cash Collateral after all
Letters of Credit have either been fully drawn or expired, such remaining amount shall be applied
to the other Obligations, if any, in the order set forth above and, if no Obligations remain
outstanding, to the Borrower.

     SECTION 8.05. Borrower’s Right to Cure.

     (a) Notwithstanding anything to the contrary contained in Section 8.01, in the event
of any Event of Default under any covenant set forth in Section 7.11 and until the
expiration of the tenth (10th) day after the date on which financial statements are
required to be delivered with respect to the applicable fiscal quarter hereunder, the
Borrower may engage in a Permitted Equity Issuance to any of the Equity Investors and apply
the amount of the Net Cash Proceeds thereof (the “Cure Amount”) to increase Consolidated
EBITDA with respect to such applicable quarter; provided that such Net Cash Proceeds (i)
are actually received by the Borrower during such fiscal period or after the last day of
the fiscal period covered by such financial statements but no later than fifteen (15) days
after the date on which financial statements are required to be delivered with respect to
such fiscal quarter hereunder, (ii) are Not Otherwise Applied and (iii) do not exceed the
aggregate amount necessary to cure such Event of Default under Section 7.11 for any
applicable period. The Cure Amount used to calculate Consolidated EBITDA for one fiscal
quarter shall be used and included when calculating Consolidated EBITDA for each Test
Period that includes such fiscal quarter. The parties hereby acknowledge that this Section
8.05(a) may not be relied on for purposes of calculating any financial ratios other than as
applicable to Section 7.11 and shall not result in any adjustment to any amounts other than
the amount of the Consolidated EBITDA referred to in the immediately preceding sentence.

     (b) In each period of four fiscal quarters, there shall be at least two (2) fiscal
quarters in which no cure set forth in Section 8.05(a) is made.

     (c) For the avoidance of doubt, the subsequent performance or observance of any term,
covenant or agreement under Section 6.01, 6.02, 6.11 and 6.13 shall cure any Default in
respect thereof under Section 8.01(c) notwithstanding that such performance or observance
occurred beyond the time or period specified therefor in such Section and such Default
shall thereupon be deemed cured and no longer existing or continuing unless the Loans shall
have been accelerated and/or the Commitments terminated

123

 

pursuant to Section 8.02(b);
provided that the Borrower’s obligations under Section 6.03(a) shall not be relieved by
this Section 8.05(c).

ARTICLE IX

ADMINISTRATIVE AGENT AND OTHER AGENTS

     SECTION 9.01. Appointment and Authorization of Agents.

     (a) Each Lender hereby irrevocably appoints, designates and authorizes the
Administrative Agent to take such action on its behalf under the provisions of this
Agreement and each other Loan Document and to exercise such powers and perform such duties
as are expressly delegated to it by the terms of this Agreement or any other Loan Document,
together with such powers as are reasonably incidental thereto. Notwithstanding any
provision to the contrary contained elsewhere herein or in any other Loan Document, the
Administrative Agent shall have no duties or responsibilities, except those expressly set
forth herein, nor shall the Administrative Agent have or be deemed to have any fiduciary
relationship with any Lender or participant, and no implied covenants, functions,
responsibilities, duties, obligations or liabilities shall be read into this Agreement or
any other Loan Document or otherwise exist against the Administrative Agent. Without
limiting the generality of the foregoing sentence, the use of the term “agent” herein and
in the other Loan Documents with reference to any Agent is not intended to connote any
fiduciary or other implied (or express) obligations arising under agency doctrine of any
applicable Law. Instead, such term is used merely as a matter of market custom, and is
intended to create or reflect only an administrative relationship between independent
contracting parties.

     (b) Each L/C Issuer shall act on behalf of the Lenders with respect to any Letters of
Credit issued by it and the documents associated therewith, and each such L/C Issuer shall
have all of the benefits and immunities (i) provided to the Agents in this Article IX with
respect to any acts taken or omissions suffered by such L/C Issuer in connection with
Letters of Credit issued by it or proposed to be issued by it and the applications and
agreements for letters of credit pertaining to such Letters of Credit as fully as if the
term “Agent” as used in this Article IX and in the definition of “Agent-Related Person”
included such L/C Issuer with respect to such acts or omissions, and (ii) as additionally
provided herein with respect to such L/C Issuer.

     (c) The Administrative Agent shall also act as the “collateral agent” under the Loan
Documents, and each of the Lenders (in its capacities as a Lender, Swing Line Lender (if
applicable), L/C Issuer (if applicable) and a potential Hedge Bank) hereby irrevocably
appoints and authorizes the Administrative Agent to act as the agent of (and to hold any
security interest created by the Collateral Documents for and on behalf of or on trust for)
such Lender for purposes of acquiring, holding and enforcing any and all Liens on
Collateral granted by any of the Loan Parties to secure any of the Secured Obligations,
together with such powers and discretion as are reasonably incidental thereto. In this
connection, the Administrative Agent, as “collateral agent” (and any co-agents, sub-agents
and attorneys-in-fact appointed by the Administrative Agent pursuant to Section 9.02 for
purposes of holding or enforcing any Lien on the Collateral (or any portion thereof)
granted under the Collateral Documents, or for exercising any rights and remedies
thereunder at the direction of the Administrative Agent), shall be entitled to the benefits
of all provisions of this Article IX (including, Section 9.07, as though such co-

124

 

agents,
sub-agents and attorneys-in-fact were the “collateral agent” under the Loan Documents) as
if set forth in full herein with respect thereto.

     SECTION 9.02. Delegation of Duties. The Administrative Agent may execute any of its
duties under this Agreement or any other Loan Document (including for purposes of holding or
enforcing any Lien on the Collateral (or any portion thereof) granted under the Collateral
Documents or of exercising any rights and remedies thereunder) by or through agents, employees or
attorneys-in-fact. The Administrative Agent shall not be responsible for the negligence or
misconduct of any agent or sub-agent or attorney-in-fact that it selects in the absence of gross
negligence or willful misconduct (as determined in the final judgment of a court of competent
jurisdiction).

     SECTION 9.03. Liability of Agents. No Agent-Related Person shall (a) be liable for
any action taken or omitted to be taken by any of them under or in connection with this Agreement
or any other Loan Document or the transactions contemplated hereby (except for its own gross
negligence or willful misconduct, as determined by the final judgment of a court of competent
jurisdiction, in connection with its duties expressly set forth herein), or (b) be responsible in
any manner to any Lender or participant for any recital, statement, representation or warranty made
by any Loan Party or any officer thereof, contained herein or in any other Loan Document, or in any
certificate, report, statement or other document referred to or provided for in, or received by the
Administrative Agent under or in connection with, this Agreement or any other Loan Document, or the
validity, effectiveness, genuineness, enforceability or sufficiency of this Agreement or any other
Loan Document, or the perfection or priority of any Lien or security interest created or purported
to be created under the Collateral Documents, or for any failure of any Loan Party or any other
party to any Loan Document to perform its obligations hereunder or thereunder. No Agent-Related
Person shall be under any obligation to any Lender or participant to ascertain or to inquire as to
the observance or performance of any of the agreements contained in, or conditions of, this
Agreement or any other Loan Document, or to inspect the properties, books or records of any Loan
Party or any Affiliate thereof.

     SECTION 9.04. Reliance by Agents.

     (a) Each Agent shall be entitled to rely, and shall be fully protected in relying,
upon any writing, communication, signature, resolution, representation, notice, consent,
certificate, affidavit, letter, telegram, facsimile, telex or telephone message, electronic
mail message, statement or other document or conversation believed by it to be genuine and
correct and to have been signed, sent or made by the proper Person or Persons, and upon
advice and statements of legal counsel (including counsel to any Loan Party), independent
accountants and other experts selected by such Agent. Each Agent shall be fully justified
in failing or refusing to take any action under any Loan Document unless it shall first
receive such advice or concurrence of the Required Lenders as it deems appropriate and, if
it so requests, it shall first be indemnified to its satisfaction by the Lenders against
any and all liability and expense which may be incurred by it by reason of taking or
continuing to take any such action. Each Agent shall in all cases be fully protected in
acting, or in refraining from acting, under this Agreement or any other Loan Document in
accordance with a request or consent of the Required Lenders (or such greater number of
Lenders as may be expressly required hereby in any instance) and such request and any
action taken or failure to act pursuant thereto shall be binding upon all the Lenders.

125

 

     (b) For purposes of determining compliance with the conditions specified in Section
4.01, each Lender that has signed this Agreement shall be deemed to have consented to,
approved or accepted or to be satisfied with, each document or other matter required
thereunder to be consented to or approved by or acceptable or satisfactory to a
Lender unless the Administrative Agent shall have received notice from such Lender
prior to the proposed Closing Date specifying its objection thereto.

     SECTION 9.05. Notice of Default. The Administrative Agent shall not be deemed to
have knowledge or notice of the occurrence of any Default, except with respect to defaults in the
payment of principal, interest and fees required to be paid to the Administrative Agent for the
account of the Lenders, unless the Administrative Agent shall have received written notice from a
Lender or the Borrower referring to this Agreement, describing such Default and stating that such
notice is a “notice of default.” The Administrative Agent will notify the Lenders of its receipt
of any such notice. The Administrative Agent shall take such action with respect to any Event of
Default as may be directed by the Required Lenders in accordance with Article VIII; provided that
unless and until the Administrative Agent has received any such direction, the Administrative Agent
may (but shall not be obligated to) take such action, or refrain from taking such action, with
respect to such Event of Default as it shall deem advisable or in the best interest of the Lenders.

     SECTION 9.06. Credit Decision; Disclosure of Information by Agents. Each Lender
acknowledges that no Agent-Related Person has made any representation or warranty to it, and that
no act by any Agent hereafter taken, including any consent to and acceptance of any assignment or
review of the affairs of any Loan Party or any Affiliate thereof, shall be deemed to constitute any
representation or warranty by any Agent-Related Person to any Lender as to any matter, including
whether Agent-Related Persons have disclosed material information in their possession. Each Lender
represents to each Agent that it has, independently and without reliance upon any Agent-Related
Person and based on such documents and information as it has deemed appropriate, made its own
appraisal of and investigation into the business, prospects, operations, property, financial and
other condition and creditworthiness of the Loan Parties and their respective Subsidiaries, and all
applicable bank or other regulatory Laws relating to the transactions contemplated hereby, and made
its own decision to enter into this Agreement and to extend credit to the Borrower and the other
Loan Parties hereunder. Each Lender also represents that it will, independently and without
reliance upon any Agent-Related Person and based on such documents and information as it shall deem
appropriate at the time, continue to make its own credit analysis, appraisals and decisions in
taking or not taking action under this Agreement and the other Loan Documents, and to make such
investigations as it deems necessary to inform itself as to the business, prospects, operations,
property, financial and other condition and creditworthiness of the Borrower and the other Loan
Parties. Except for notices, reports and other documents expressly required to be furnished to the
Lenders by any Agent herein, such Agent shall not have any duty or responsibility to provide any
Lender with any credit or other information concerning the business, prospects, operations,
property, financial and other condition or creditworthiness of any of the Loan Parties or any of
their respective Affiliates which may come into the possession of any Agent-Related Person.

     SECTION 9.07. Indemnification of Agents. Whether or not the transactions
contemplated hereby are consummated, the Lenders shall indemnify upon demand each Agent-Related
Person (to the extent not reimbursed by or on behalf of any Loan Party and without limiting the
obligation of any Loan Party to do so), pro rata (determined at the time such indemnity is sought),
and hold harmless each Agent-Related Person from and against any and all Indemnified Liabilities
incurred by it in its capacity as such; provided that no Lender shall be

126

 

liable for the payment to
any Agent-Related Person of any portion of such Indemnified Liabilities resulting from such
Agent-Related Person’s own gross negligence or willful misconduct, as determined by the final
judgment of a court of competent jurisdiction; provided that no action taken in accordance with the
directions of the Required Lenders (or such other number or
percentage of the Lenders as shall be required by the Loan Documents) shall be deemed to
constitute gross negligence or willful misconduct for purposes of this Section 9.07; and provided,
further, that to the extent the indemnification of the L/C Issuer is required hereunder, such
obligation shall be limited solely to the Revolving Credit Lenders. In the case of any
investigation, litigation or proceeding giving rise to any Indemnified Liabilities, this Section
9.07 applies whether any such investigation, litigation or proceeding is brought by any Lender or
any other Person. Without limitation of the foregoing, each Lender shall reimburse the
Administrative Agent upon demand for its ratable share (determined at the time such indemnity is
sought) of any costs or out-of-pocket expenses (including Attorney Costs) incurred by the
Administrative Agent in connection with the preparation, execution, delivery, administration,
modification, amendment or enforcement (whether through negotiations, legal proceedings or
otherwise) of, or legal advice in respect of rights or responsibilities under, this Agreement, any
other Loan Document, or any document contemplated by or referred to herein, to the extent that the
Administrative Agent is not reimbursed for such expenses by or on behalf of the Borrower. The
undertaking in this Section 9.07 shall survive termination of the Aggregate Commitments, the
payment of all other Obligations and the resignation of the Administrative Agent.

     SECTION 9.08. Agents in their Individual Capacities. LCPI and its Affiliates may
make loans to, issue letters of credit for the account of, accept deposits from, acquire Equity
Interests in and generally engage in any kind of banking, trust, financial advisory, underwriting
or other business with each of the Loan Parties and their respective Affiliates as though LCPI were
not the Administrative Agent hereunder and without notice to or consent of the Lenders. The
Lenders acknowledge that, pursuant to such activities, LCPI or its Affiliates may receive
information regarding any Loan Party or its Affiliates (including information that may be subject
to confidentiality obligations in favor of such Loan Party or such Affiliate) and acknowledge that
the Administrative Agent shall be under no obligation to provide such information to them. With
respect to its Loans, LCPI shall have the same rights and powers under this Agreement as any other
Lender and may exercise such rights and powers as though it were not the Administrative Agent, and
the terms “Lender” and “Lenders” include LCPI in its individual capacity.

     SECTION 9.09. Successor Agents. The Administrative Agent may resign as the
Administrative Agent upon thirty (30) days’ notice to the Lenders and the Borrower. If the
Administrative Agent resigns under this Agreement, the Required Lenders shall appoint from among
the Lenders a successor agent for the Lenders, which successor agent shall be consented to by the
Borrower at all times other than during the existence of an Event of Default under Section 8.01(f)
or (g) (which consent of the Borrower shall not be unreasonably withheld or delayed). If no
successor agent is appointed prior to the effective date of the resignation of the Administrative
Agent, the Administrative Agent may appoint, after consulting with the Lenders and the Borrower, a
successor agent from among the Lenders. Upon the acceptance of its appointment as successor agent
hereunder, the Person acting as such successor agent shall succeed to all the rights, powers and
duties of the retiring Administrative Agent and the term “Administrative Agent” shall mean such
successor administrative agent and/or supplemental administrative agent, as the case may be, and
the retiring Administrative Agent’s appointment, powers and duties as the Administrative Agent
shall be terminated. After the retiring Administrative Agent’s resignation hereunder as the
Administrative Agent, the provisions of this Article IX and Sections 10.04 and 10.05 shall inure to
its benefit as to any actions taken or omitted to be taken by it while it was the Administrative
Agent under this Agreement. If no 

127

 

successor agent has accepted appointment as the Administrative
Agent by the date which is thirty (30) days following the retiring Administrative Agent’s notice of
resignation, the retiring Administrative Agent’s resignation shall nevertheless thereupon become
effective and the Lenders shall perform all of the duties of the Administrative Agent hereunder
until such time, if any, as the Required Lenders appoint a successor agent as provided for above. Upon the acceptance of any appointment as the
Administrative Agent hereunder by a successor and upon the execution and filing or recording of
such financing statements, or amendments thereto, and such amendments or supplements to the
Mortgages, and such other instruments or notices, as may be necessary or desirable, or as the
Required Lenders may request, in order to (a) continue the perfection of the Liens granted or
purported to be granted by the Collateral Documents or (b) otherwise ensure that the Collateral and
Guarantee Requirement is satisfied, the Administrative Agent shall thereupon succeed to and become
vested with all the rights, powers, discretion, privileges, and duties of the retiring
Administrative Agent, and the retiring Administrative Agent shall be discharged from its duties and
obligations under the Loan Documents. After the retiring Administrative Agent’s resignation
hereunder as the Administrative Agent, the provisions of this Article IX shall continue in effect
for its benefit in respect of any actions taken or omitted to be taken by it while it was acting as
the Administrative Agent.

     SECTION 9.10. Administrative Agent May File Proofs of Claim. In case of the pendency
of any receivership, insolvency, liquidation, bankruptcy, reorganization, arrangement, adjustment,
composition or other judicial proceeding relative to any Loan Party, the Administrative Agent
(irrespective of whether the principal of any Loan or L/C Obligation shall then be due and payable
as herein expressed or by declaration or otherwise and irrespective of whether the Administrative
Agent shall have made any demand on the Borrower) shall be entitled and empowered, by intervention
in such proceeding or otherwise:

     (a) to file and prove a claim for the whole amount of the principal and interest owing
and unpaid in respect of the Loans, L/C Obligations and all other Obligations that are
owing and unpaid and to file such other documents as may be necessary or advisable in order
to have the claims of the Lenders and the Administrative Agent (including any claim for the
reasonable compensation, expenses, disbursements and advances of the Lenders and the
Administrative Agent and their respective agents and counsel and all other amounts due the
Lenders and the Administrative Agent under Sections 2.03(h) and (i), 2.09 and 10.04)
allowed in such judicial proceeding; and

     (b) to collect and receive any monies or other property payable or deliverable on any
such claims and to distribute the same;

and any custodian, receiver, assignee, trustee, liquidator, sequestrator or other similar official
in any such judicial proceeding is hereby authorized by each Lender to make such payments to the
Administrative Agent and, in the event that the Administrative Agent shall consent to the making of
such payments directly to the Lenders, to pay to the Administrative Agent any amount due for the
reasonable compensation, expenses, disbursements and advances of the Agents and their respective
agents and counsel, and any other amounts due the Administrative Agent under Sections 2.09 and
10.04.

          Nothing contained herein shall be deemed to authorize the Administrative Agent to authorize or
consent to or accept or adopt on behalf of any Lender any plan of reorganization, arrangement,
adjustment or composition affecting the Obligations or the rights of any Lender or to authorize the
Administrative Agent to vote in respect of the claim of any Lender in any such proceeding.

128

 

     SECTION 9.11. Collateral and Guaranty Matters. The Lenders irrevocably agree that:

     (a) any Lien on any property granted to or held by the Administrative Agent under any
Loan Document shall be automatically released (i) upon termination of the Aggregate
Commitments and payment in full of all Obligations (other than (x) obligations under
Secured Hedge Agreements not yet due and payable, (y) Cash Management Obligations and (z)
contingent indemnification obligations) and the expiration or termination of all Letters of
Credit (or cash collateral or other credit support satisfactory to the L/C Issuer thereof
in its sole discretion has been provided), (ii) at the time the property subject to such
Lien is transferred or to be transferred as part of or in connection with any transfer
permitted hereunder or under any other Loan Document to any Person other than the Borrower
or any of its Domestic Subsidiaries that are Restricted Subsidiaries, (iii) subject to
Section 10.01, if the release of such Lien is approved, authorized or ratified in writing
by the Required Lenders (or such greater number of Lenders as may be required pursuant to
Section 10.01), or (iv) if the property subject to such Lien is owned by a Guarantor, upon
release of such Guarantor from its obligations under its Guaranty pursuant to clause (c)
below;

     (b) to release or subordinate any Lien on any property granted to or held by the
Administrative Agent under any Loan Document to the holder of any Lien on such property
that is permitted by Section 7.01(i); and

     (c) any Guarantor shall be automatically released from its obligations under the
Guaranty if such Person ceases to be a Restricted Subsidiary as a result of a transaction
or designation permitted hereunder; provided that no such release shall occur if such
Guarantor continues to be a guarantor in respect of the New Notes or any Junior Financing.

          Upon request by the Administrative Agent at any time, the Required Lenders (or such greater
number of Lenders as may be required pursuant to Section 10.01) will confirm in writing the
Administrative Agent’s authority to release or subordinate its interest in particular types or
items of property, or to release any Guarantor from its obligations under the Guaranty pursuant to
this Section 9.11. In each case as specified in this Section 9.11, the Administrative Agent will
(and each Lender irrevocably authorizes the Administrative Agent to), at the Borrower’s expense,
execute and deliver to the applicable Loan Party such documents as such Loan Party may reasonably
request to evidence the release or subordination of such item of Collateral from the assignment and
security interest granted under the Collateral Documents, or to evidence the release of such
Guarantor from its obligations under the Guaranty, in each case in accordance with the terms of the
Loan Documents and this Section 9.11.

     SECTION 9.12. Other Agents; Arrangers; Bookrunners and Managers. None of the Lenders
or other Persons identified on the facing page or signature pages of this Agreement as a
“syndication agent”, “co-documentation agent”, “joint bookrunner” or “joint lead arranger” shall
have any right, power, obligation, liability, responsibility or duty under this Agreement other
than those applicable to all Lenders as such. Without limiting the foregoing, none of the Lenders
or other Persons so identified shall have or be deemed to have any fiduciary relationship with any
Lender. Each Lender acknowledges that it has not relied, and will not rely, on any of the Lenders
or other Persons so identified in deciding to enter into this Agreement or in taking or not taking
action hereunder.

129

 

     SECTION 9.13. Appointment of Supplemental Administrative Agents.

     (a) It is the purpose of this Agreement and the other Loan Documents that there shall
be no violation of any Law of any jurisdiction denying or restricting the right of banking
corporations or associations to transact business as agent or trustee in such jurisdiction.
It is recognized that in case of litigation under this Agreement or any of the other Loan
Documents, and in particular in case of the enforcement of any of the Loan Documents, or in
case the Administrative Agent deems that by reason of any present or future Law of any
jurisdiction it may not exercise any of the rights, powers or remedies granted herein or in
any of the other Loan Documents or take any other action which may be desirable or
necessary in connection therewith, the Administrative Agent is hereby authorized to appoint
an additional individual or institution selected by the Administrative Agent in its sole
discretion as a separate trustee, co-trustee, administrative agent, collateral agent,
administrative sub-agent or administrative co-agent (any such additional individual or
institution being referred to herein individually as a “Supplemental Administrative Agent”
and collectively as “Supplemental Administrative Agents”).

     (b) In the event that the Administrative Agent appoints a Supplemental Administrative
Agent with respect to any Collateral, (i) each and every right, power, privilege or duty
expressed or intended by this Agreement or any of the other Loan Documents to be exercised
by or vested in or conveyed to the Administrative Agent with respect to such Collateral
shall be exercisable by and vest in such Supplemental Administrative Agent to the extent,
and only to the extent, necessary to enable such Supplemental Administrative Agent to
exercise such rights, powers and privileges with respect to such Collateral and to perform
such duties with respect to such Collateral, and every covenant and obligation contained in
the Loan Documents and necessary to the exercise or performance thereof by such
Supplemental Administrative Agent shall run to and be enforceable by either the
Administrative Agent or such Supplemental Administrative Agent, and (ii) the provisions of
this Article IX and of Sections 10.04 and 10.05 that refer to the Administrative Agent
shall inure to the benefit of such Supplemental Administrative Agent and all references
therein to the Administrative Agent shall be deemed to be references to the Administrative
Agent and/or such Supplemental Administrative Agent, as the context may require.

     (c) Should any instrument in writing from the Borrower or any other Loan Party be
required by any Supplemental Administrative Agent so appointed by the Administrative Agent
for more fully and certainly vesting in and confirming to him or it such rights, powers,
privileges and duties, the Borrower, shall, or shall cause such Loan Party to, execute,
acknowledge and deliver any and all such instruments promptly upon request by the
Administrative Agent. In case any Supplemental Administrative Agent, or a successor
thereto, shall die, become incapable of acting, resign or be removed, all the rights,
powers, privileges and duties of such Supplemental Administrative Agent, to the extent
permitted by Law, shall vest in and be exercised by the Administrative Agent until the
appointment of a new Supplemental Administrative Agent.

130

 

ARTICLE X

MISCELLANEOUS

     SECTION 10.01. Amendments, Etc. Except as otherwise set forth in this Agreement, no
amendment or waiver of any provision of this Agreement or any other Loan Document, and no consent
to any departure by the Borrower or any other Loan Party therefrom, shall be effective unless in
writing signed by the Required Lenders and the Borrower or the applicable Loan Party, as the case
may be, and each such waiver or consent shall be effective only in the specific instance and for
the specific purpose for which given; provided that, no such amendment, waiver or consent shall:

     (a) extend or increase the Commitment of any Lender without the written consent of
each Lender directly affected thereby (it being understood that a waiver of any condition
precedent set forth in Section 4.02 or the waiver of any Default, mandatory prepayment or
mandatory reduction of the Commitments shall not constitute an extension or increase of any
Commitment of any Lender);

     (b) postpone any date scheduled for, or reduce or forgive the amount of, any payment
of principal or interest under Section 2.07 or 2.08 without the written consent of each
Lender directly affected thereby, it being understood that the waiver of (or amendment to
the terms of) any mandatory prepayment of the Term Loans shall not constitute a
postponement of any date scheduled for the payment of principal or interest;

     (c) reduce or forgive the principal of, or the rate of interest specified herein on,
any Loan or L/C Borrowing or (subject to clause (iii) of the second proviso to this Section
10.01) any fees (including fees set forth in Section 2.09 or other amounts payable
hereunder or under any other Loan Document), or extend, postpone or waive the date upon
which any fees are to be paid, without the written consent of each Lender directly affected
thereby, it being understood that any change to the definition of Total Leverage Ratio or
in the component definitions thereof shall not constitute a reduction in the rate; provided
that, only the consent of the Required Lenders shall be necessary to amend the definition
of “Default Rate” or to waive any obligation of the Borrower to pay interest at the Default
Rate;

     (d) change any provision of this Section 10.01, the definition of “Required Lenders”
or “Pro Rata Share” or Sections 2.06(c), 2.12(a), 2.13 or 8.04 without the written consent
of each Lender affected thereby;

     (e) other than in a transaction permitted under Section 7.05, release all or
substantially all of the Collateral in any transaction or series of related transactions,
without the written consent of each Lender; or

     (f) other than in connection with a transaction permitted under Section 7.04 or 7.05,
release all or substantially all of the aggregate value of the Senior Guarantees, without
the written consent of each Lender;

and provided further that (i) no amendment, waiver or consent shall, unless in writing and signed
by each L/C Issuer in addition to the Lenders required above, affect the rights or duties of an L/C
Issuer under this Agreement or any Letter of Credit Application relating to any Letter of Credit
issued or to be issued by it; (ii) no amendment, waiver or consent shall, unless in writing and

131

 

signed by the Swing Line Lender in addition to the Lenders required above, affect the rights or
duties of the Swing Line Lender under this Agreement; (iii) no amendment, waiver or consent shall,
unless in writing and signed by the Administrative Agent in addition to the Lenders required above,
affect the rights or duties of, or any fees or other amounts payable to, the Administrative Agent
under this Agreement or any other Loan Document; (iv) Section 10.07(h) may not be amended, waived
or otherwise modified without the consent of each Granting Lender all or any part of whose Loans
are being funded by an SPC at the time of such amendment, waiver or other modification; and (v) the
consent of Lenders holding more than 50% of any Class of Commitments shall be required with respect
to any amendment that by its terms adversely affects the rights of such Class in respect of
payments hereunder in a manner different than such amendment affects other Classes.
Notwithstanding anything to the contrary herein, no Defaulting Lender shall have any right to
approve or disapprove any amendment, waiver or consent hereunder, except that the Commitment of
such Lender may not be increased or extended without the consent of such Lender (it being
understood that any Commitments or Loans held or deemed held by any Defaulting Lender shall be
excluded for a vote of the Lenders hereunder requiring any consent of the Lenders).

          Notwithstanding the foregoing, this Agreement may be amended (or amended and restated) with
the written consent of the Required Lenders, the Administrative Agent and the Borrower (a) to add
one or more additional credit facilities to this Agreement and to permit the extensions of credit
from time to time outstanding thereunder and the accrued interest and fees in respect thereof to
share ratably in the benefits of this Agreement and the other Loan Documents with the Term Loans
and the Revolving Credit Loans and the accrued interest and fees in respect thereof and (b) to
include appropriately the Lenders holding such credit facilities in any determination of the
Required Lenders.

          In addition, notwithstanding the foregoing, this Agreement may be amended with the written
consent of the Administrative Agent, the Borrower and the Lenders providing the Replacement Term
Loans (as defined below) to permit the refinancing of all outstanding Term Loans (“Refinanced Term
Loans”) with a replacement term loan tranche denominated in Dollars (“Replacement Term Loans”)
hereunder; provided that (a) the aggregate principal amount of such Replacement Term Loans shall
not exceed the aggregate principal amount of such Refinanced Term Loans, (b) the Applicable Rate
for such Replacement Term Loans shall not be higher than the Applicable Rate for such Refinanced
Term Loans, (c) the Weighted Average Life to Maturity of such Replacement Term Loans shall not be
shorter than the Weighted Average Life to Maturity of such Refinanced Term Loans at the time of
such refinancing (except to the extent of nominal amortization for periods where amortization has
been eliminated as a result of prepayment of the Term Loans) and (d) all other terms applicable to
such Replacement Term Loans shall be substantially identical to, or less favorable to the Lenders
providing such Replacement Term Loans than, those applicable to such Refinanced Term Loans, except
to the extent necessary to provide for covenants and other terms applicable to any period after the
latest final maturity of the Term Loans in effect immediately prior to such refinancing.

     SECTION 10.02. Notices and Other Communications; Facsimile Copies.

     (a) General. Unless otherwise expressly provided herein, all notices and other
communications provided for hereunder or under any other Loan Document shall be in writing
(including by facsimile transmission). All such written notices shall be mailed, faxed or
delivered to the applicable address, facsimile number or electronic mail address, and all
notices and other communications expressly permitted hereunder to be given by telephone
shall be made to the applicable telephone number, as follows:

132

 

     (i) if to the Borrower, the Administrative Agent, an L/C Issuer or the Swing
Line Lender, to the address, facsimile number, electronic mail address or telephone
number specified for such Person on Schedule 10.02 or to such other address,
facsimile number, electronic mail address or telephone number as shall be
designated by such party in a notice to the other parties; and

     (ii) if to any other Lender, to the address, facsimile number, electronic mail
address or telephone number specified in its Administrative Questionnaire or to
such other address, facsimile number, electronic mail address or telephone number
as shall be designated by such party in a notice to the Borrower, the
Administrative Agent, the L/C Issuers and the Swing Line Lender.

All such notices and other communications shall be deemed to be given or made upon the earlier to
occur of (i) actual receipt by the relevant party hereto and (ii) (A) if delivered by hand or by
courier, when signed for by or on behalf of the relevant party hereto; (B) if delivered by mail,
four (4) Business Days after deposit in the mails, postage prepaid; (C) if delivered by facsimile,
when sent and receipt has been confirmed by telephone; and (D) if delivered by electronic mail
(which form of delivery is subject to the provisions of Section 10.02(c)), when delivered; provided
that notices and other communications to the Administrative Agent, the L/C Issuers and the Swing
Line Lender pursuant to Article II shall not be effective until actually received by such Person.
In no event shall a voice mail message be effective as a notice, communication or confirmation
hereunder.

     (b) Effectiveness of Facsimile Documents and Signatures. Loan Documents may be
transmitted and/or signed by facsimile. The effectiveness of any such documents and
signatures shall, subject to applicable Law, have the same force and effect as manually
signed originals and shall be binding on all Loan Parties, the Agents and the Lenders.

     (c) Reliance by Agents and Lenders. The Administrative Agent and the Lenders shall be
entitled to rely and act upon any notices (including telephonic Committed Loan Notices and
Swing Line Loan Notices) purportedly given by or on behalf of the Borrower even if (i) such
notices were not made in a manner specified herein, were incomplete or were not preceded or
followed by any other form of notice specified herein, or (ii) the terms thereof, as
understood by the recipient, varied from any confirmation thereof. The Borrower shall
indemnify each Agent-Related Person and each Lender from all losses, costs, expenses and
liabilities resulting from the reliance by such Person on each notice purportedly given by
or on behalf of the Borrower in the absence of gross negligence or willful misconduct. All
telephonic notices to the Administrative Agent may be recorded by the Administrative Agent,
and each of the parties hereto hereby consents to such recording.

     SECTION 10.03. No Waiver; Cumulative Remedies. No failure by any Lender or the
Administrative Agent to exercise, and no delay by any such Person in exercising, any right, remedy,
power or privilege hereunder or under any other Loan Document shall operate as a waiver thereof;
nor shall any single or partial exercise of any right, remedy, power or privilege hereunder
preclude any other or further exercise thereof or the exercise of any other right, remedy, power or
privilege. The rights, remedies, powers and privileges herein provided, and provided under each
other Loan Document, are cumulative and not exclusive of any rights, remedies, powers and
privileges provided by Law.

133

 

     SECTION 10.04. Attorney Costs, Expenses and Taxes. The Borrower agrees (a) if the
Closing Date occurs, to pay or reimburse the Administrative Agent and the Arrangers for all
reasonable out-of-pocket costs and expenses incurred in connection with the preparation,
negotiation, syndication, execution and delivery of this Agreement and the other Loan Documents,
and any amendment, waiver, consent or other modification of the provisions hereof and thereof
(whether or not the transactions contemplated thereby are consummated), and the consummation and
administration of the transactions contemplated hereby and thereby, including all Attorney Costs of
Weil, Gotshal & Manges LLP and, if necessary or advisable, one local counsel in each relevant
jurisdiction, and (b) to pay or reimburse the Administrative Agent, the Arrangers and each Lender
for all out-of-pocket costs and expenses incurred in connection with the enforcement of any rights
or remedies under this Agreement or the other Loan Documents (including all such costs and expenses
incurred during any legal proceeding, including any proceeding under any Debtor Relief Law, and
including all Attorney Costs of one primary counsel and, if necessary or advisable, one local
counsel in each relevant jurisdiction and, if a conflict exists among the Administrative Agent and
the Lenders, one additional primary counsel and, if necessary or advisable, one additional local
counsel in each relevant jurisdiction). The foregoing costs and expenses shall include all
reasonable search, filing, recording and title insurance charges and fees and taxes related
thereto, and other reasonable out-of-pocket expenses incurred by the Administrative Agent. The
agreements in this Section 10.04 shall survive the termination of the Aggregate Commitments and
repayment of all other Obligations. All amounts due under this Section 10.04 shall be paid within
ten (10) Business Days of receipt by the Borrower of an invoice relating thereto setting forth such
expenses in reasonable detail. If any Loan Party fails to pay when due any costs, expenses or
other amounts payable by it hereunder or under any Loan Document, such amount may be paid on behalf
of such Loan Party by the Administrative Agent in its sole discretion.

     SECTION 10.05. Indemnification by the Borrower. Whether or not the transactions
contemplated hereby are consummated, the Borrower shall indemnify and hold harmless each
Agent-Related Person, each Lender and their respective Affiliates, directors, officers, employees,
counsel, agents, trustees, investment advisors, controlling persons, members and attorneys-in-fact
(collectively the “Indemnitees”) from and against any and all liabilities, obligations, losses,
damages, penalties, claims, demands, actions, judgments, suits, costs, expenses and disbursements
(including Attorney Costs) of any kind or nature whatsoever which may at any time be imposed on,
incurred by or asserted against any such Indemnitee in any way relating to or arising out of or in
connection with (a) the execution, delivery, enforcement, performance or administration of any Loan
Document or any other agreement, letter or instrument delivered in connection with the transactions
contemplated thereby or the consummation of the transactions contemplated thereby, (b) any
Commitment, Loan or Letter of Credit or the use or proposed use of the proceeds therefrom
(including any refusal by an L/C Issuer to honor a demand for payment under a Letter of Credit if
the documents presented in connection with such demand do not strictly comply with the terms of
such Letter of Credit), (c) any actual or alleged presence or release of Hazardous Materials on or
from any property currently or formerly owned or operated by the Borrower, any Subsidiary or any
other Loan Party, or any Environmental Liability related in any way to the Borrower, any Subsidiary
or any other Loan Party, or (d) any actual or prospective claim, litigation, investigation or
proceeding relating to any of the foregoing, whether based on contract, tort or any other theory
(including any investigation of, preparation for, or defense of any pending or threatened claim,
investigation, litigation or proceeding) and regardless of whether any Indemnitee is a party
thereto (all the foregoing, collectively, the “Indemnified Liabilities”), in all cases, whether or
not caused by or arising, in whole or in part, out of the negligence of the Indemnitee; provided
that such indemnity shall not, as to any Indemnitee, be available to the extent that such
liabilities, obligations, losses, damages, penalties, claims,

134

 

demands, actions, judgments, suits, costs, expenses or disbursements resulted from the gross
negligence, bad faith or willful misconduct of, or the breach of the Loan Documents by, such
Indemnitee or of any affiliate, director, officer, employee, counsel, agent or attorney-in-fact of
such Indemnitee. No Indemnitee shall be liable for any damages arising from the use by others of
any information or other materials obtained through IntraLinks or other similar information
transmission systems in connection with this Agreement, nor shall any Indemnitee or any Loan Party
have any liability for any special, punitive, indirect or consequential damages relating to this
Agreement or any other Loan Document or arising out of its activities in connection herewith or
therewith (whether before or after the Closing Date). In the case of an investigation, litigation
or other proceeding to which the indemnity in this Section 10.05 applies, such indemnity shall be
effective whether or not such investigation, litigation or proceeding is brought by any Loan Party,
its directors, stockholders or creditors or an Indemnitee or any other Person, whether or not any
Indemnitee is otherwise a party thereto and whether or not any of the transactions contemplated
hereunder or under any of the other Loan Documents is consummated. All amounts due under this
Section 10.05 shall be paid within ten (10) Business Days after demand therefore; provided,
however, that such Indemnitee shall promptly refund such amount to the extent that there is a final
judicial or arbitral determination that such Indemnitee was not entitled to indemnification or
contribution rights with respect to such payment pursuant to the express terms of this Section
10.05. The agreements in this Section 10.05 shall survive the resignation of the Administrative
Agent, the replacement of any Lender, the termination of the Aggregate Commitments and the
repayment, satisfaction or discharge of all the other Obligations.

     SECTION 10.06. Payments Set Aside. To the extent that any payment by or on behalf of
the Borrower is made to any Agent or any Lender, or any Agent or any Lender exercises its right of
setoff, and such payment or the proceeds of such setoff or any part thereof is subsequently
invalidated, declared to be fraudulent or preferential, set aside or required (including pursuant
to any settlement entered into by such Agent or such Lender in its discretion) to be repaid to a
trustee, receiver or any other party, in connection with any proceeding under any Debtor Relief Law
or otherwise, then (a) to the extent of such recovery, the obligation or part thereof originally
intended to be satisfied shall be revived and continued in full force and effect as if such payment
had not been made or such setoff had not occurred, and (b) each Lender severally agrees to pay to
the Administrative Agent upon demand its applicable share of any amount so recovered from or repaid
by any Agent, plus interest thereon from the date of such demand to the date such payment is made
at a rate per annum equal to the Federal Funds Rate from time to time in effect.

     SECTION 10.07. Successors and Assigns.

     (a) The provisions of this Agreement shall be binding upon and inure to the benefit of
the parties hereto and their respective successors and assigns permitted hereby, except
that the Borrower may not assign or otherwise transfer any of its rights or obligations
hereunder without the prior written consent of each Lender and no Lender may assign or
otherwise transfer any of its rights or obligations hereunder except (i) to an Eligible
Assignee, (ii) by way of participation in accordance with the provisions of Section
10.07(e), (iii) by way of pledge or assignment of a security interest subject to the
restrictions of Sections 10.07(g) or 10.07(i) or (iv) to an SPC in accordance with the
provisions of Section 10.07(h) (and any other attempted assignment or transfer by any party
hereto shall be null and void). Nothing in this Agreement, expressed or implied, shall be
construed to confer upon any Person (other than the parties hereto, their respective
successors and assigns permitted hereby, Participants to the extent provided in

135

 

Section 10.07(e) and, to the extent expressly contemplated hereby, the Indemnitees)
any legal or equitable right, remedy or claim under or by reason of this Agreement.

     (b) (i) Subject to the conditions set forth in paragraph (b)(ii) below, any Lender
may assign to one or more assignees (other than a Disqualified Institution) (“Assignees”)
all or a portion of its rights and obligations under this Agreement (including all or a
portion of its Commitment and the Loans (including for purposes of this Section 10.07(b),
participations in L/C Obligations and in Swing Line Loans) at the time owing to it) with
the prior written consent (such consent not to be unreasonably withheld or delayed) of:

     (A) the Borrower, provided that no consent of the Borrower shall be
required for an assignment (x) by or to any Arranger or any of their
respective Affiliates, (y) to a Lender, an Affiliate of a Lender or an
Approved Fund or (z) if an Event of Default under Section 8.01(a), (f) or
(g) has occurred and is continuing, to any Assignee;

     (B) the Administrative Agent, provided that no consent of the
Administrative Agent shall be required for an assignment (x) of all or any
portion of a Term Loan to a Lender, an Affiliate of a Lender or an
Approved Fund or (y) to an Agent or an Affiliate of an Agent;

     (C) each L/C Issuer at the time of such assignment, provided that no
consent of the L/C Issuers shall be required for any assignment of a Term
Loan or any assignment to an Agent or an Affiliate of an Agent; and

     (D) the Swing Line Lender; provided that no consent of the Swing Line
Lender shall be required for any assignment of a Term Loan or any
assignment to an Agent or an Affiliate of an Agent.

          (ii) Assignments shall be subject to the following additional conditions:

     (A) except in the case of an assignment to a Lender, an Affiliate of
a Lender or an Approved Fund or an assignment of the entire remaining
amount of the assigning Lender’s Commitment or Loans of any Class, the
amount of the Commitment or Loans of the assigning Lender subject to each
such assignment (determined as of the date the Assignment and Assumption
with respect to such assignment is delivered to the Administrative Agent)
shall not be less than $5,000,000 (in the case of each Revolving Credit
Facility), or $1,000,000 (in the case of a Term Loan) unless each of the
Borrower and the Administrative Agent otherwise consents, provided that
(1) no such consent of the Borrower shall be required if an Event of
Default under Section 8.01(a), (f) or (g) has occurred and is continuing
and (2) such amounts shall be aggregated in respect of each Lender and its
Affiliates or Approved Funds, if any;

     (B) the parties to each assignment shall execute and deliver to the
Administrative Agent an Assignment and Assumption, together

136

 

with a processing and recordation fee of $3,500; provided, that only
one processing and recordation fee shall be required in connection with
concurrent assignments to two or more Approved Funds; and

     (C) the Assignee, if it shall not be a Lender, shall deliver to the
Administrative Agent an Administrative Questionnaire.

This paragraph (b) shall not prohibit any Lender from assigning all or a portion of its rights and
obligations among separate Facilities on a non-pro rata basis.

     (c) Subject to acceptance and recording thereof by the Administrative Agent pursuant
to Section 10.07(d), from and after the effective date specified in each Assignment and
Assumption, the Eligible Assignee thereunder shall be a party to this Agreement and, to the
extent of the interest assigned by such Assignment and Assumption, have the rights and
obligations of a Lender under this Agreement, and the assigning Lender thereunder shall, to
the extent of the interest assigned by such Assignment and Assumption, be released from its
obligations under this Agreement (and, in the case of an Assignment and Assumption covering
all of the assigning Lender’s rights and obligations under this Agreement, such Lender
shall cease to be a party hereto but shall continue to be entitled to the benefits of
Sections 3.01, 3.04, 3.05, 10.04 and 10.05 with respect to facts and circumstances
occurring prior to the effective date of such assignment). Upon request, and the surrender
by the assigning Lender of its Note, the Borrower (at its expense) shall execute and
deliver a Note to the assignee Lender. Any assignment or transfer by a Lender of rights or
obligations under this Agreement that does not comply with this clause (c) shall be treated
for purposes of this Agreement as a sale by such Lender of a participation in such rights
and obligations in accordance with Section 10.07(e).

     (d) The Administrative Agent, acting solely for this purpose as an agent of the
Borrower, shall maintain at the Administrative Agent’s Office a copy of each Assignment and
Assumption delivered to it and a register for the recordation of the names and addresses of
the Lenders, and the Commitments of, and principal amounts (and related interest amounts)
of the Loans, L/C Obligations (specifying the Unreimbursed Amounts), L/C Borrowings and
amounts due under Section 2.03, owing to, each Lender pursuant to the terms hereof from
time to time (the “Register”). The entries in the Register shall be conclusive, absent
manifest error, and the Borrower, the Agents and the Lenders shall treat each Person whose
name is recorded in the Register pursuant to the terms hereof as a Lender hereunder for all
purposes of this Agreement, notwithstanding notice to the contrary. The Register shall be
available for inspection by the Borrower, any Agent and any Lender, at any reasonable time
and from time to time upon reasonable prior notice.

     (e) Any Lender may at any time, without the consent of, or notice to, the Borrower or
the Administrative Agent, sell participations to any Person (other than a natural person or
a Disqualified Institution) (each, a “Participant”) in all or a portion of such Lender’s
rights and/or obligations under this Agreement (including all or a portion of its
Commitment and/or the Loans (including such Lender’s participations in L/C Obligations
and/or Swing Line Loans) owing to it); provided that (i) such Lender’s obligations under
this Agreement shall remain unchanged, (ii) such Lender shall remain solely responsible to
the other parties hereto for the performance of such obligations and (iii) the Borrower,
the Agents and the other Lenders shall continue to deal solely and

137

 

directly with such Lender in connection with such Lender’s rights and obligations
under this Agreement. Any agreement or instrument pursuant to which a Lender sells such a
participation shall provide that such Lender shall retain the sole right to enforce this
Agreement and the other Loan Documents and to approve any amendment, modification or waiver
of any provision of this Agreement or the other Loan Documents; provided that such
agreement or instrument may provide that such Lender will not, without the consent of the
Participant, agree to any amendment, waiver or other modification described in the first
proviso to Section 10.01 that directly affects such Participant. Subject to Section
10.07(f), the Borrower agrees that each Participant shall be entitled to the benefits of
Sections 3.01, 3.04 and 3.05 to the same extent as if it were a Lender and had acquired its
interest by assignment pursuant to Section 10.07(c) but shall not be entitled to recover
greater amounts under such Sections than the selling Lender would be entitled to recover.
To the extent permitted by applicable Law, each Participant also shall be entitled to the
benefits of Section 10.09 as though it were a Lender; provided that such Participant agrees
to be subject to Section 2.13 as though it were a Lender.

     (f) A Participant shall not be entitled to receive any greater payment under Section
3.01, 3.04 or 3.05 than the applicable Lender would have been entitled to receive with
respect to the participation sold to such Participant, unless the sale of the participation
to such Participant is made with the Borrower’s prior written consent. A Participant shall
not be entitled to the benefits of Section 3.01 unless the Borrower is notified of the
participation sold to such Participant and such Participant agrees, for the benefit of the
Borrower, to comply with Section 10.15 as though it were a Lender.

     (g) Any Lender may at any time, without the consent of the Borrower or the
Administrative Agent, pledge or assign a security interest in all or any portion of its
rights under this Agreement (including under its Note, if any) to secure obligations of
such Lender, including any pledge or assignment to secure obligations to a Federal Reserve
Bank; provided that no such pledge or assignment shall release such Lender from any of its
obligations hereunder or substitute any such pledgee or assignee for such Lender as a party
hereto.

     (h) Notwithstanding anything to the contrary contained herein, any Lender (a “Granting
Lender”) may grant to a special purpose funding vehicle identified as such in writing from
time to time by the Granting Lender to the Administrative Agent and the Borrower (an “SPC”)
the option to provide all or any part of any Loan that such Granting Lender would otherwise
be obligated to make pursuant to this Agreement; provided that (i) nothing herein shall
constitute a commitment by any SPC to fund any Loan, and (ii) if an SPC elects not to
exercise such option or otherwise fails to make all or any part of such Loan, the Granting
Lender shall be obligated to make such Loan pursuant to the terms hereof. Each party
hereto hereby agrees that (i) neither the grant to any SPC nor the exercise by any SPC of
such option shall increase the costs or expenses or otherwise increase or change the
obligations of the Borrower under this Agreement (including its obligations under Section
3.01, 3.04 or 3.05), (ii) no SPC shall be liable for any indemnity or similar payment
obligation under this Agreement for which a Lender would be liable, and (iii) the Granting
Lender shall for all purposes, including the approval of any amendment, waiver or other
modification of any provision of any Loan Document, remain the lender of record hereunder.
The making of a Loan by an SPC hereunder shall utilize the Commitment of the Granting
Lender to the same extent, and as if, such Loan were made by such Granting Lender.
Notwithstanding anything to the contrary contained herein, any SPC may (i) with notice to,
but without prior consent of the Borrower and the

138

 

Administrative Agent and with the payment of a processing fee of $3,500, assign all or
any portion of its right to receive payment with respect to any Loan to the Granting Lender
and (ii) disclose on a confidential basis any non-public information relating to its
funding of Loans to any rating agency, commercial paper dealer or provider of any surety or
Guarantee or credit or liquidity enhancement to such SPC.

     (i) Notwithstanding anything to the contrary contained herein, (1) any Lender may in
accordance with applicable Law create a security interest in all or any portion of the
Loans owing to it and the Note, if any, held by it and (2) any Lender that is a Fund may,
without the consent of the Borrower or the Administrative Agent, create a security interest
in all or any portion of the Loans owing to it and the Note, if any, held by it to the
trustee for holders of obligations owed, or securities issued, by such Fund as security for
such obligations or securities; provided that unless and until such trustee actually
becomes a Lender in compliance with the other provisions of this Section 10.07, (i) no such
pledge shall release the pledging Lender from any of its obligations under the Loan
Documents and (ii) such trustee shall not be entitled to exercise any of the rights of a
Lender under the Loan Documents even though such trustee may have acquired ownership rights
with respect to the pledged interest through foreclosure or otherwise.

     (j) Notwithstanding anything to the contrary contained herein, any L/C Issuer or the
Swing Line Lender may, upon thirty (30) days’ notice to the Borrower and the Lenders,
resign as an L/C Issuer or the Swing Line Lender, respectively; provided that on or prior
to the expiration of such 30-day period with respect to such resignation, the relevant L/C
Issuer or the Swing Line Lender shall have identified a successor L/C Issuer or Swing Line
Lender reasonably acceptable to the Borrower willing to accept its appointment as successor
L/C Issuer or Swing Line Lender, as applicable. In the event of any such resignation of an
L/C Issuer or the Swing Line Lender, the Borrower shall be entitled to appoint from among
the Lenders willing to accept such appointment a successor L/C Issuer or Swing Line Lender
hereunder, in each case, reasonably acceptable to the Administrative Agent and, with
respect to any successor L/C Issuer, the Initial L/C Issuer for so long as it is an L/C
Issuer; provided that no failure by the Borrower to appoint any such successor shall affect
the resignation of the relevant L/C Issuer or the Swing Line Lender, as the case may be,
except as expressly provided above. If an L/C Issuer resigns as an L/C Issuer, it shall
retain all the rights and obligations of an L/C Issuer hereunder with respect to all
Letters of Credit outstanding as of the effective date of its resignation as an L/C Issuer
and all L/C Obligations with respect thereto (including the right to require the Lenders to
make Base Rate Loans or fund risk participations in Unreimbursed Amounts pursuant to
Section 2.03(c)). If the Swing Line Lender resigns as Swing Line Lender, it shall retain
all the rights of the Swing Line Lender provided for hereunder with respect to Swing Line
Loans made by it and outstanding as of the effective date of such resignation, including
the right to require the Lenders to make Base Rate Loans or fund risk participations in
outstanding Swing Line Loans pursuant to Section 2.04(c).

     SECTION 10.08. Confidentiality. Each of the Agents and the Lenders agrees to
maintain the confidentiality of the Information, except that Information may be disclosed (a) to
its Affiliates and its and its Affiliates’ directors, officers, employees, trustees, investment
advisors and agents, including accountants, legal counsel and other advisors (it being understood
that the Persons to whom such disclosure is made will be informed of the confidential nature of
such Information and instructed to keep such Information confidential); (b) to the extent requested
by any Governmental Authority; (c) to the extent required by applicable Laws or regulations or by

139

 

any subpoena or similar legal process; (d) to any other party to this Agreement; (e) subject
to an agreement containing provisions substantially the same as those of this Section 10.08 (or as
may otherwise be reasonably acceptable to the Borrower), to any pledgee referred to in Section
10.07(g), counterparty to a Swap Contract, Eligible Assignee of or Participant in, or any
prospective Eligible Assignee of or Participant in, any of its rights or obligations under this
Agreement; (f) with the written consent of the Borrower; (g) to the extent such Information becomes
publicly available other than as a result of a breach of this Section 10.08; (h) to any
Governmental Authority or examiner (including the National Association of Insurance Commissioners
or any other similar organization) regulating any Lender; (i) to any rating agency when required by
it (it being understood that, prior to any such disclosure, such rating agency shall undertake to
preserve the confidentiality of any Information relating to the Loan Parties received by it from
such Lender); or (j) after the occurrence and during the continuation of an Event of Default, as
may be necessary (i) to enable the Administrative Agent or any Lender to exercise its remedies
hereunder or (ii) in any action, suit or proceeding related to the enforcement of the
Administrative Agent’s or any Lender’s rights hereunder. In addition, the Agents and the Lenders
may disclose the existence of this Agreement and information about this Agreement to market data
collectors, similar service providers to the lending industry, and service providers to the Agents
and the Lenders in connection with the administration and management of this Agreement, the other
Loan Documents, the Commitments, and the Credit Extensions. For the purposes of this Section
10.08, “Information” means all information received from any Loan Party relating to any Loan Party
or its business, other than any such information that is publicly available to any Agent or any
Lender prior to disclosure by any Loan Party other than as a result of a breach of this Section
10.08; provided that, in the case of information received from a Loan Party after the date hereof,
such information is clearly identified at the time of delivery as confidential or (ii) is delivered
pursuant to Section 6.01, 6.02 or 6.03 hereof.

     SECTION 10.09. Setoff. In addition to any rights and remedies of the Lenders
provided by Law, upon the occurrence and during the continuance of any Event of Default, each
Lender and its Affiliates is authorized at any time and from time to time, without prior notice to
the Borrower or any other Loan Party, any such notice being waived by the Borrower (on its own
behalf and on behalf of each Loan Party and its Subsidiaries) to the fullest extent permitted by
applicable Law, to set off and apply any and all deposits (general or special, time or demand,
provisional or final) at any time held by, and other Indebtedness at any time owing by, such Lender
and its Affiliates to or for the credit or the account of the respective Loan Parties and their
Subsidiaries against any and all Obligations owing to such Lender and its Affiliates hereunder or
under any other Loan Document, now or hereafter existing, irrespective of whether or not such Agent
or such Lender or Affiliate shall have made demand under this Agreement or any other Loan Document
and although such Obligations may be contingent or unmatured or denominated in a currency different
from that of the applicable deposit or Indebtedness. Each Lender agrees promptly to notify the
Borrower and the Administrative Agent after any such set off and application made by such Lender;
provided, that the failure to give such notice shall not affect the validity of such setoff and
application. The rights of the Administrative Agent and each Lender under this Section 10.09 are
in addition to other rights and remedies (including other rights of setoff) that the Administrative
Agent and such Lender may have.

     SECTION 10.10. Interest Rate Limitation. Notwithstanding anything to the contrary
contained in any Loan Document, the interest paid or agreed to be paid under the Loan Documents
shall not exceed the maximum rate of non-usurious interest permitted by applicable Law (the
“Maximum Rate”). If any Agent or any Lender shall receive interest in an amount that exceeds the
Maximum Rate, the excess interest shall be applied to the principal of the Loans or, if it exceeds
such unpaid principal, refunded to the Borrower. In determining whether the interest

140

 

contracted for, charged, or received by an Agent or a Lender exceeds the Maximum Rate, such
Person may, to the extent permitted by applicable Law, (a) characterize any payment that is not
principal as an expense, fee, or premium rather than interest, (b) exclude voluntary prepayments
and the effects thereof, and (c) amortize, prorate, allocate, and spread in equal or unequal parts
the total amount of interest throughout the contemplated term of the Obligations hereunder.

     SECTION 10.11. Counterparts. This Agreement and each other Loan Document may be
executed in one or more counterparts, each of which shall be deemed an original, but all of which
together shall constitute one and the same instrument. Delivery by telecopier of an executed
counterpart of a signature page to this Agreement and each other Loan Document shall be effective
as delivery of an original executed counterpart of this Agreement and such other Loan Document.
The Agents may also require that any such documents and signatures delivered by telecopier be
confirmed by a manually signed original thereof; provided that the failure to request or deliver
the same shall not limit the effectiveness of any document or signature delivered by telecopier.

     SECTION 10.12. Integration. This Agreement, together with the other Loan Documents,
comprises the complete and integrated agreement of the parties on the subject matter hereof and
thereof and supersedes all prior agreements, written or oral, on such subject matter. In the event
of any conflict between the provisions of this Agreement and those of any other Loan Document, the
provisions of this Agreement shall control; provided that the inclusion of supplemental rights or
remedies in favor of the Agents or the Lenders in any other Loan Document shall not be deemed a
conflict with this Agreement. Each Loan Document was drafted with the joint participation of the
respective parties thereto and shall be construed neither against nor in favor of any party, but
rather in accordance with the fair meaning thereof.

     SECTION 10.13. Survival of Representations and Warranties. All representations and
warranties made hereunder and in any other Loan Document or other document delivered pursuant
hereto or thereto or in connection herewith or therewith shall survive the execution and delivery
hereof and thereof. Such representations and warranties have been or will be relied upon by each
Agent and each Lender, regardless of any investigation made by any Agent or any Lender or on their
behalf and notwithstanding that any Agent or any Lender may have had notice or knowledge of any
Default at the time of any Credit Extension, and shall continue in full force and effect as long as
any Loan or any other Obligation hereunder shall remain unpaid or unsatisfied or any Letter of
Credit shall remain outstanding.

     SECTION 10.14. Severability. If any provision of this Agreement or the other Loan
Documents is held to be illegal, invalid or unenforceable, the legality, validity and
enforceability of the remaining provisions of this Agreement and the other Loan Documents shall not
be affected or impaired thereby. The invalidity of a provision in a particular jurisdiction shall
not invalidate or render unenforceable such provision in any other jurisdiction.

     SECTION 10.15. Tax Forms. (a) (i) Each Lender and Agent that is not a “United
States person” within the meaning of Section 7701(a)(30) of the Code (each, a “Foreign Lender”)
shall deliver to the Borrower and the Administrative Agent, on or prior to the date which is ten
(10) Business Days after the Closing Date (or upon accepting an assignment of an interest herein),
two duly signed, properly completed copies of either IRS Form W-8BEN or any successor thereto
(relating to such Foreign Lender and entitling it to an exemption from, or reduction of, United
States withholding tax on all payments to be made to such Foreign Lender by the Borrower or any
other Loan Party pursuant to this Agreement or any other Loan Document) or IRS Form W-8ECI or any
successor thereto (relating to all payments to be made to

141

 

such Foreign Lender by the Borrower or any other Loan Party pursuant to this Agreement or any
other Loan Document) or such other evidence reasonably satisfactory to the Borrower and the
Administrative Agent that such Foreign Lender is entitled to an exemption from, or reduction of,
United States withholding tax, including any exemption pursuant to Section 871(h) or 881(c) of the
Code, and in the case of a Foreign Lender claiming such an exemption under Section 881(c) of the
Code, a certificate that establishes in writing to the Borrower and the Administrative Agent that
such Foreign Lender is not (i) a “bank” within the meaning of Section 881(c)(3)(A) of the Code,
(ii) a 10-percent stockholder within the meaning of Section 871(h)(3)(B) of the Code, or (iii) a
controlled foreign corporation related to the Borrower with the meaning of Section 864(d) of the
Code. Thereafter and from time to time, each such Foreign Lender shall (A) promptly submit to the
Borrower and the Administrative Agent such additional duly completed and signed copies of one or
more of such forms or certificates (or such successor forms or certificates as shall be adopted
from time to time by the relevant United States taxing authorities) as may then be available under
then current United States Laws and regulations to avoid, or such evidence as is reasonably
satisfactory to the Borrower and the Administrative Agent of any available exemption from, or
reduction of, United States withholding taxes in respect of all payments to be made to such Foreign
Lender by the Borrower or other Loan Party pursuant to this Agreement, or any other Loan Document,
in each case, (1) on or before the date that any such form, certificate or other evidence expires
or becomes obsolete, (2) after the occurrence of any event requiring a change in the most recent
form, certificate or evidence previously delivered by it to the Borrower and the Administrative
Agent and (3) from time to time thereafter if reasonably requested by the Borrower or the
Administrative Agent, and (B) promptly notify the Borrower and the Administrative Agent of any
change in circumstances which would modify or render invalid any claimed exemption or reduction.

          (ii) Each Foreign Lender, to the extent it does not act or ceases to act for its own
account with respect to any portion of any sums paid or payable to such Foreign Lender
under any of the Loan Documents (for example, in the case of a typical participation by
such Foreign Lender), shall deliver to the Borrower and the Administrative Agent on the
date when such Foreign Lender ceases to act for its own account with respect to any portion
of any such sums paid or payable, and at such other times as may be necessary in the
determination of the Borrower or the Administrative Agent (in either case, in the
reasonable exercise of its discretion), (A) two duly signed completed copies of the forms
or statements required to be provided by such Foreign Lender as set forth above, to
establish the portion of any such sums paid or payable with respect to which such Foreign
Lender acts for its own account that is not subject to United States withholding tax, and
(B) two duly signed completed copies of IRS Form W-8IMY (or any successor thereto),
together with any information such Foreign Lender chooses to transmit with such form, and
any other certificate or statement of exemption required under the Code, to establish that
such Foreign Lender is not acting for its own account with respect to a portion of any such
sums payable to such Foreign Lender.

          (iii) The Borrower shall not be required to pay any additional amount or any indemnity
payment under Section 3.01 to (A) any Foreign Lender if such Foreign Lender shall have
failed to satisfy the foregoing provisions of this Section 10.15(a), or (B) any U.S. Lender
if such U.S. Lender shall have failed to satisfy the provisions of Section 10.15(b);
provided that (i) if such Lender shall have satisfied the requirement of this or Section
10.15(b), as applicable, on the date such Lender became a Lender or ceased to act for its
own account with respect to any payment under any of the Loan Documents, nothing in this
Section 10.15(a) or Section 10.15(b) shall relieve the Borrower of its obligation to pay
any amounts pursuant to Section 3.01 in the event that,

142

 

as a result of any change in any applicable Law, treaty or governmental rule,
regulation or order, or any change in the interpretation, administration or application
thereof, such Lender is no longer properly entitled to deliver forms, certificates or other
evidence at a subsequent date establishing the fact that such Lender or other Person for
the account of which such Lender receives any sums payable under any of the Loan Documents
is not subject to withholding or is subject to withholding at a reduced rate and (ii)
nothing in this Section 10.15(a) shall relieve the Borrower of its obligation to pay any
amounts pursuant to Section 3.01 in the event that the requirements of 10.15(a)(ii) have
not been satisfied if the Borrower is entitled, under applicable Law, to rely on any
applicable forms and statements required to be provided under this Section 10.15 by the
Foreign Lender that does not act or has ceased to act for its own account under any of the
Loan Documents, including in the case of a typical participation.

          (iv) The Administrative Agent may deduct and withhold any taxes required by any Laws
to be deducted and withheld from any payment under any of the Loan Documents.

     (b) Each Lender and Agent that is a “United States person” within the meaning of
Section 7701(a)(30) of the Code (each, a “U.S. Lender”) shall deliver to the Administrative
Agent and the Borrower two duly signed, properly completed copies of IRS Form W-9 on or
prior to the Closing Date (or on or prior to the date it becomes a party to this
Agreement), certifying that such U.S. Lender is entitled to an exemption from United States
backup withholding tax, or any successor form. If such U.S. Lender fails to deliver such
forms, then the Administrative Agent may withhold from any payment to such U.S. Lender an
amount equivalent to the applicable backup withholding tax imposed by the Code. Thereafter
and from time to time, each such U.S. Lender shall (A) promptly submit to the Borrower and
the Administrative Agent such additional duly completed and signed copies of one or more of
such forms or certificates (or such successor forms) as may then be available under then
current United States Laws and regulations to avoid, or such evidence as is reasonably
satisfactory to the Borrower and the Administrative Agent of any available exemption from
United States back up withholding taxes in respect of all payments to be made to such U.S.
Lender by the Borrower or other Loan Party pursuant to this Agreement, or any other Loan
Document, in each case, (1) on or before the date that any such form or other evidence
expires or becomes obsolete, (2) after the occurrence of any event requiring a change in
the most recent form or evidence previously delivered by it to the Borrower and the
Administrative Agent and (3) from time to time thereafter if reasonably requested by the
Borrower or the Administrative Agent, and (B) promptly notify the Borrower and the
Administrative Agent of any change in circumstances which would modify or render invalid
any claimed exemption.

     SECTION 10.16. GOVERNING LAW.

     (a) THIS AGREEMENT AND EACH OTHER LOAN DOCUMENT SHALL BE GOVERNED BY, AND CONSTRUED IN
ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK.

     (b) ANY LEGAL ACTION OR PROCEEDING ARISING UNDER ANY LOAN DOCUMENT OR IN ANY WAY
CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF THE PARTIES HERETO OR ANY OF
THEM WITH RESPECT TO ANY LOAN DOCUMENT, OR THE TRANSACTIONS

143

 

RELATED THERETO, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, MAY BE
BROUGHT IN THE COURTS OF THE STATE OF NEW YORK SITTING IN NEW YORK CITY OR OF THE UNITED
STATES FOR THE SOUTHERN DISTRICT OF SUCH STATE, AND BY EXECUTION AND DELIVERY OF THIS
AGREEMENT, THE BORROWER, EACH AGENT AND EACH LENDER CONSENTS, FOR ITSELF AND IN RESPECT OF
ITS PROPERTY, TO THE NON-EXCLUSIVE JURISDICTION OF THOSE COURTS. THE BORROWER, EACH AGENT
AND EACH LENDER IRREVOCABLY WAIVES ANY OBJECTION, INCLUDING ANY OBJECTION TO THE LAYING OF
VENUE OR BASED ON THE GROUNDS OF FORUM NON CONVENIENS, WHICH IT MAY NOW OR HEREAFTER HAVE
TO THE BRINGING OF ANY ACTION OR PROCEEDING IN SUCH JURISDICTION IN RESPECT OF ANY LOAN
DOCUMENT OR OTHER DOCUMENT RELATED THERETO.

     SECTION 10.17. WAIVER OF RIGHT TO TRIAL BY JURY. EACH PARTY TO THIS AGREEMENT HEREBY
EXPRESSLY WAIVES ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION ARISING
UNDER ANY LOAN DOCUMENT OR IN ANY WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF
THE PARTIES HERETO OR ANY OF THEM WITH RESPECT TO ANY LOAN DOCUMENT, OR THE TRANSACTIONS RELATED
THERETO, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER FOUNDED IN CONTRACT OR
TORT OR OTHERWISE; AND EACH PARTY HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM, DEMAND, ACTION OR
CAUSE OF ACTION SHALL BE DECIDED BY COURT TRIAL WITHOUT A JURY, AND THAT ANY PARTY TO THIS
AGREEMENT MAY FILE AN ORIGINAL COUNTERPART OR A COPY OF THIS SECTION 10.17 WITH ANY COURT AS
WRITTEN EVIDENCE OF THE CONSENT OF THE SIGNATORIES HERETO TO THE WAIVER OF THEIR RIGHT TO TRIAL BY
JURY.

     SECTION 10.18. Binding Effect. This Agreement shall become effective when it shall
have been executed by the Borrower and the Administrative Agent shall have been notified by each
Lender, Swing Line Lender and L/C Issuer that each such Lender, Swing Line Lender and L/C Issuer
has executed it and thereafter shall be binding upon and inure to the benefit of the Borrower, each
Agent and each Lender and their respective successors and assigns, except that the Borrower shall
not have the right to assign its rights hereunder or any interest herein without the prior written
consent of the Lenders except as permitted by Section 7.04.

     SECTION 10.19. Judgment Currency. If, for the purposes of obtaining judgment in any
court, it is necessary to convert a sum due hereunder or any other Loan Document in one currency
into another currency, the rate of exchange used shall be that at which in accordance with normal
banking procedures the Administrative Agent could purchase the first currency with such other
currency on the Business Day preceding that on which final judgment is given. The obligation of
the Borrower in respect of any such sum due from it to the Administrative Agent or the Lenders
hereunder or under the other Loan Documents shall, notwithstanding any judgment in a currency (the
“Judgment Currency”) other than that in which such sum is denominated in accordance with the
applicable provisions of this Agreement (the “Agreement Currency”), be discharged only to the
extent that on the Business Day following receipt by the Administrative Agent of any sum adjudged
to be so due in the Judgment Currency, the Administrative Agent may in accordance with normal
banking procedures purchase the Agreement Currency with the Judgment Currency. If the amount of
the Agreement Currency so purchased is less than the sum originally due to the Administrative Agent
from the Borrower in the Agreement Currency, the

144

 

Borrower agrees, as a separate obligation and notwithstanding any such judgment, to indemnify
the Administrative Agent or the Person to whom such obligation was owing against such loss. If the
amount of the Agreement Currency so purchased is greater than the sum originally due to the
Administrative Agent in such currency, the Administrative Agent agrees to return the amount of any
excess to the Borrower (or to any other Person who may be entitled thereto under applicable Law).

     SECTION 10.20. Lender Action. Each Lender agrees that it shall not take or institute
any actions or proceedings, judicial or otherwise, for any right or remedy against any Loan Party
or any other obligor under any of the Loan Documents or the Secured Hedge Agreements (including the
exercise of any right of setoff, rights on account of any banker’s lien or similar claim or other
rights of self-help), or institute any actions or proceedings, or otherwise commence any remedial
procedures, with respect to any Collateral or any other property of any such Loan Party, without
the prior written consent of the Administrative Agent. The provision of this Section 10.20 are for
the sole benefit of the Lenders and shall not afford any right to, or constitute a defense
available to, any Loan Party.

     SECTION 10.21. USA PATRIOT Act. Each Lender hereby notifies the Borrower that
pursuant to the requirements of the USA Patriot Act (Title III of Pub. L. 107-56 (signed into law
October 26, 2001)) (the “Act”), it is required to obtain, verify and record information that
identifies the Borrower, which information includes the name and address of the Borrower and other
information that will allow such Lender to identify the Borrower in accordance with the Act.

     SECTION 10.22. Effectiveness of the Merger; Assignment and Delegation to and Assumption
by West. Upon consummation of the Merger, and without any further action by any Person, West
automatically assumes and agrees to perform all the obligations of Omaha under the Amended and
Restated Commitment Letter dated August 22, 2006, among Omaha, the Arrangers and the Bookrunners
and the Fee Letter referred to therein.

     SECTION 10.23. Delivery of Lender Addenda. Each initial Lender shall become a party
to this Agreement by delivering to the Administrative Agent a Lender Addendum duly executed by such
Lender, the Borrower and the Administrative Agent.

[THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.]

145

 

     IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of
the date first above written.

	 	 	 	 	 
	 	WEST CORPORATION

 	 
	 	By:  	/s/  Paul M. Mendlik
 	 
	 	Name:  	 	Paul M. Mendlik 	 
	 	Title:  	 	Chief Financial Officer and Treasurer 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	LEHMAN COMMERCIAL PAPER INC., as 

Administrative Agent and Swing Line Lender

 	 
	 	By:  	/s/  Jeff Ogden
 	 
	 	Name:  	 	Jeff Ogden 	 
	 	Title:  	 	Managing Director 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	DEUTSCHE BANK SECURITIES INC., as

Syndication Agent

 	 
	 	By:  	/s/  John Eydenberg
 	 
	 	Name:  	 	John Eydenberg 	 
	 	Title:  	 	Managing Director 	 
	 

	 	 	 	 	 
	 	 	 
	 	By:  	                                              /s/  Adam Hitt
 	 
	 	Name:  	 	Adam Hitt 	 
	 	Title:  	 	Managing Director 	 
	 

	 	 	 	 	 
	 	DEUTSCHE BANK TRUST COMPANY
AMERICAS, 
as L/C Issuer
	 	By:  	/s/  Scottye Lindsey
 	 
	 	Name:  	 	Scottye Lindsey 	 
	 	Title:  	 	Director 	 
	 

	 	 	 	 	 
	 	 	 
	 	By:  	                                              /s/  Evelyn Thierry
 	 
	 	Name:  	 	Evelyn Thierry 	 
	 	Title:  	 	Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	BANK OF AMERICA, N.A., as Syndication Agent

 	 
	 	By:  	/s/  Robert Klawinski
 	 
	 	Name:  	 	Robert Klawinski 	 
	 	Title:  	 	Senior Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	WACHOVIA BANK, NATIONAL ASSOCIATION, as

Co-Documentation Agent

 	 
	 	By:  	/s/  Jacob Petkovich
 	 
	 	Name:  	 	Jacob Petkovich 	 
	 	Title:  	 	Vice President 	 

 

 

	 	 	 	 	 

	 	 	 	 	 
	 	GENERAL ELECTRIC CAPITAL CORPORATION,

as Co-Documentation Agent

 	 
	 	By:  	/s/  Karl Kieffer
 	 
	 	Name:  	 	Karl Kieffer 	 
	 	Title:  	 	Duly Authorized Signatory

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00112-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00112-of-00352.parquet"}]]