Document:

Amendment No. 1 dated December 15, 2005 to Master Services Agreement

 Exhibit 10.30 
  

			
	Hawaiian Telcom/Supplier Confidential	  	

 Amendment No. 1 
 To 
 MASTER SERVICES AGREEMENT 
 THIS AMENDMENT NO. 1 TO MASTER SERVICES AGREEMENT (this “Amendment No. 1”) is made as of December 15, 2005 by and between
BearingPoint, Inc., a Delaware corporation with offices at 1676 International Drive, McLean, VA 22102 (“BearingPoint”), and Hawaiian Telcom Communications, Inc. (formerly named Hawaiian Telcom MergerSub, Inc.), a Delaware
corporation with offices at 1177 Bishop Street, Honolulu, HI 96813 (“Hawaiian Telcom”) (BearingPoint and Hawaiian Telcom each being a “Party” and collectively, the “Parties”). 
 WHEREAS, the Parties entered into that certain Master Services Agreement dated as of August 6, 2004 (the “MSA”); and 
 WHEREAS, in order to facilitate the process for documenting Hawaiian Telcom’s Acceptance of Deliverables by permitting Acceptance by electronic
notification, the Parties desire to amend the MSA. 
 NOW, THEREFORE, in consideration of the forgoing and for other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties, intending to be legally bound, agree as follows. 
  

	1.	DEFINED TERMS 

 Capitalized terms used but not defined in this
Amendment No. 1 have the meanings given them in the MSA. 
  

	2.	AMENDMENT TO EXHIBIT A (DEFINITIONS) 

 The definition of
“Acceptance” in Exhibit A is hereby amended to read as follows: 
 “means, with respect to each Deliverable, written notification from
Hawaiian Telcom to the Supplier, either signed by the Hawaiian Telcom Contract Executive or contained in an e-mail message from such individual originating from the hawaiiantel.com domain, indicating that the Deliverable satisfies the applicable
Acceptance Criteria or, if there are no Acceptance Criteria, that the Deliverable does not contain any Nonconformities. Such notice shall be provided promptly and shall not be unreasonably withheld. For System Deliverables (which are subject to
Conditional Acceptance and Final Acceptance), “Acceptance” means Final Acceptance. Notwithstanding the rejection of any Deliverable by Hawaiian Telcom, operational use (i.e., use for other than testing, piloting, demonstration or
diagnostic purposes) of such Deliverable shall also be deemed to constitute Acceptance, if such Deliverable is a Non-System Deliverable, or Conditional Acceptance, if such Deliverable is a System Deliverable.” 
 The Parties agree that the effective date of this amendment to Exhibit A shall be February 4, 2005. 
  

	3.	FULL FORCE AND EFFECT 

 The MSA, as amended by this Amendment
No. 1, remains in full force and effect. 
  

					
	 Master Services Agreement
	 	1	  	December 15, 2005
	 Amendment No. 1
	 		  	

 Hawaiian Telcom/Supplier Confidential 
 IN WITNESS WHEREOF, each of the Parties has executed this Amendment No.1 as of the date first written above. 
  

									
	HAWAIIAN TELCOM COMMUNICATIONS, INC.	 		 	BEARINGPOINT, INC.
					
	By:	 	 /s/ David A. Torline
	 		 	 By:
	 	 /s/ Miriam Hernandez-Kakol

					
	 Name:
	 	 David A. Torline
	 		 	 Name:
	 	 Miriam Hernandez-Kakol

					
	 Title:
	 	 SVP & CIO
	 		 	 Title:
	 	 Senior Vice President

  

					
	 Master Services Agreement
	 	2	  	December 15, 2005
	 Amendment No. 1Amendment One effective April 28, 2005 to Supply Chain Services Agreement

 Exhibit 10.31 
  

			
	 Hawaiian Telcom Confidential
	  	

 AMENDMENT ONE TO SUPPLY CHAIN SERVICES AGREEMENT 
 BETWEEN 
 SPRINT NORTH SUPPLY COMPANY AND
HAWAIIAN TELCOM MERGERSUB, 
 INC. 
 This
Amendment One (“Amendment One”) to the Supply Chain Services Agreement dated December 10, 2004 (“Agreement “) is effective April, 28, 2005 is between Sprint North Supply Company, an Ohio Corporation
(“Supplier”) and Hawaiian Telcom MergerSub, Inc., a Delaware Corporation (“Hawaiian Telcom”). Except as otherwise indicated, defined terms in this Amendment One have the same meaning as in the Agreement. 

 

	1.	General 

 Supplier shall provide to Hawaiian Telcom OSP copper cable
Product designated as consigned inventory in Section 10 (“Consigned Inventory”) which shall be located at Hawaiian Telcom’s warehouse facility (“Warehouse”) located in Honolulu, Hawaii. Locations may be
added or deleted upon mutual agreement. 
  

	2.	Hawaiian Telcom Responsibilities 

  

	(a)	Hawaiian Telcom shall receive, warehouse, cut to designated length, seal and ship Consigned Inventory on steel or wooden reels to Hawaiian Telcom’s end user Hawaiian Telcom
base. Hawaiian Telcom will be responsible for entering all inventory transactions into Supplier’s computer systems described in Section 3(d) below in accordance with the guidelines and instructions issued by Supplier.

  

	(b)	Hawaiian Telcom will not grant any security interest in or permit the creation of any lien or encumbrance upon Consigned Inventory and will not permit any creditor of Hawaiian
Telcom to assert any right to or any claim of any kind or nature for Consigned Inventory. 

  

	(c)	Hawaiian Telcom shall separate Consigned Inventory from other inventory in Warehouse and shall clearly label Consigned Inventory for easy identification. 

 

	(d)	Hawaiian Telcom will perform periodic physical inventories at the direction of Supplier and in accordance with the guidelines and instructions issued by Supplier, provided that
Hawaiian Telcom shall not be obligated to conduct such inventories more than once in a calendar year. 

  

	3.	Supplier Responsibilities 

  

	(a)	 Supplier will identify and purchase from Hawaiian Telcom current supplier of Consigned Inventory existing consigned inventory (i.e., such inventory existing at

  

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 Hawaiian Telcom Confidential 
  

	 	 
Hawaiian Telcom’s Warehouse as of the date this Amendment One is executed by both Parties) that, at Supplier’s reasonable discretion, is deemed by
the Supplier to be “good” and “usable” lengths. 

  

	(b)	During the term, Supplier shall ship Consigned Inventory to the Warehouse as necessary to maintain adequate inventory levels based on historical demand, forecasts, criteria for
consignment eligibility (i.e. Master reel turns) as mutually developed between the parties, and as necessary to meet any applicable Service Levels as mutually agreed upon by parties. 

  

	(c)	Hawaiian Telcom shall send orders to Supplier and Supplier shall update Supplier’s computer system located at the Warehouse by allocating such orders to the Consigned Inventory
and shall otherwise process the orders for invoicing in accordance with the Agreement. 

  

	(d)	Supplier will provide, install, and test at its cost and expense Computer terminals and other equipment at Hawaiian Telecom’s warehouse that will enable Hawaiian Telcom to
enter and process the orders through the cut cycle. The Supplier shall retain all ownership interest in the computer terminals and other equipment furnished to Hawaiian Telcom under this Amendment One. 

  

	4.	Pricing 

 Cable requirements and Pricing are outlined in Attachment
No. Two, Honolulu Cut Center. Steel Reel Costs are outlined in Attachment No. Three, Steel Reel Replacement Costs. Prices are subject to change quarterly due to fluctuation in copper costs. Current prices at the time of purchase are held firm.

 Supplier shall invoice Hawaiian Telcom for all Consigned Inventory ordered by Hawaiian Telcom at the time Hawaiian Telcom enters the order for such
inventory into the Supplier equipment described in Section 3(d), and Hawaiian Telcom shall pay such invoices in accordance with Section 10 of the Agreement. For clarity, Supplier shall itemize all Consigned Inventory orders for such month
(including type of product, length of cut, and date of order) on the report described in Section 10.3(b) of the Agreement. 
  

	5.	Quality Assurance/Inspection 

 Supplier has the option to audit
Consigned Inventory upon forty-eight hours notice to Hawaiian Telcom. Consigned Inventory audits must be conducted during normal business hours or at a specific time mutually agreed to between Supplier and Hawaiian Telcom. Supplier may inspect,
count or catalog Consigned Inventory located at Hawaiian Telcom’s facility. Any condition which does not conform to the terms of this Agreement shall be promptly corrected by Hawaiian Telcom. 
  

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 Hawaiian Telcom Confidential 
  

	6.	Title And Risk Of Loss 

 Title to Consigned inventory shall remain
with Supplier until Consigned Inventory has been staged for shipment from Warehouse. Hawaiian Telcom shall be responsible for any and all loss or damage to Consigned Inventory while in the possession Hawaiian Telcom including losses stemming from
cutting errors. Title to the Consigned Inventory shall pass to Hawaiian Telcom upon Hawaiian Telcom’s staging of Consigned Inventory for shipment from Warehouse. For the purposes of this Section, Staging shall be when Consigned Inventory is cut
by Hawaiian Telcom in preparation of Hawaiian Telcom’s use of such inventory. 
  

	7.	Liability For Inventory Discrepancies 

 Supplier shall notify
Hawaiian Telcom of any discrepancy discovered during a Consigned Inventory audit. If Supplier demonstrates that Supplier has not received payment for any Consigned Inventory no longer located at the Warehouse, Supplier shall invoice Hawaiian Telcom
for such Consigned Inventory. Payment shall be due to Supplier within thirty (30) days after the receipt of Supplier’s invoice. 
  

	8.	Insurance 

 Upon request by Supplier, Hawaiian Telcom shall provide
certificates of insurance from insurance companies acceptable to Supplier representing comprehensive general liability insurance and property insurance policies with appropriate property casualty coverage that include liability coverage for such
amounts and against such loss or damage from such hazards and risks as is usually carried by companies owning properties similar to the Warehouse and operating in the same general areas in which Hawaiian Telcom operates. Hawaiian Telcom shall
provide to Supplier written notice at least ten (10) days prior to any cancellation or lapse of any such policy of insurance. 
  

	9.	Scrap 

 Supplier’s minimum scrap length for all Consigned
Inventory shall be one hundred (100) feet. Once individual Consigned Inventory lengths fall below the one hundred (100) foot minimum, Consigned Inventory shall be removed from the reel and placed in the scrap containers provided by
Supplier. Full scrap containers shall be returned to Supplier at Supplier’s expense. Hawaiian Telcom shall arrange for the loading of scrap containers on Supplier’s carrier at designated Warehouse locations; however, Supplier’s agent
or subcontractor shall be responsible for properly securing scrap containers before leaving Hawaiian Telcom’s Warehouse. Supplier shall provide scrap containers as required. 
  

	10.	Inventory Taxes 

 Supplier shall be responsible for all local or
federal taxes on Consigned Inventory located at Hawaiian Telcom’s Warehouse. 
  

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 Hawaiian Telcom Confidential 
  

	11.	Termination 

 Upon termination of the Agreement for convenience,
Hawaiian Telcom may either return to Supplier as outlined in Attachment No. Four, Steel Reel Return Policy or purchase any remaining Consigned Inventory at the Warehouse. If Hawaiian Telcom elects to purchase all or a portion of the Consigned
Inventory upon termination, Supplier shall invoice Hawaiian Telcom for such Consigned Inventory upon termination and payment shall be due to Supplier within thirty (30) days after the receipt of Supplier’s invoice. In the event of
Termination for Cause, the non-terminating party is responsible for any associated freight and/or shipping charges related to remaining Consigned Inventory. 
  

	12.	Consigned Inventory 

 The parties agree that the Consigned Inventory
listed in Attachment No. Two Cable Requirements will be available to Hawaiian Telcom at the Warehouse as of the date of Parties mutually defined inventory audit prior to close as outlined in Attachment No. One Audit Process with current third party
and during the Term. Actual Consigned Inventory during the Term may vary as agreed by the Parties. In the event of Termination for Cause, the non-terminating party is responsible for any associated freight and/or shipping charges related to
remaining Consigned Inventory. 
 Except as express1y provided in this Amendment One, all terms of the Agreement applicable to “Products” shall be
applicable to Consigned Inventory, and all services provided by Supplier under this addendum shall be deemed “Services” under the Agreement. 
 SIGNED: 
  

									
	SPRINT NORTH SUPPLY COMPANY	 		 	HAWAIIAN TELCOM MERGERSUB, INC.
					
	 (Signature)
	 	 /s/ John Campanelli
	 		 	 (Signature)
	 	 /s/ Harvey Plummer

					
	 (Name)
	 	 John Campanelli
	 		 	 (Name)
	 	 Harvey Plummer

					
	 (Title)
	 	 Vice President-Field Sales and Client Solutions
	 		 	 (Title)
	 	 SVP Operations

					
	 (Date)
	 	 May 3, 2005
	 		 	 (Date)
	 	 April 29, 2005

  

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