Document:

EX-10.1

 Exhibit 10.1 
 THIRD AMENDMENT TO 
 AMENDED AND RESTATED CREDIT AGREEMENT

 THIS THIRD AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT (this “Amendment”) is entered into as
of August 5, 2013 by and among PMC COMMERCIAL TRUST, a real estate investment trust organized under the laws of the State of Texas (“PMC), FIRST WESTERN SBLC, INC., a Florida corporation (“First Western”) (PMC and
First Western individually each referred to as a “Borrower” and collectively as “Borrowers”), EACH OF THE FINANCIAL INSTITUTIONS WHICH IS A SIGNATORY HERETO OR WHICH MAY FROM TIME TO TIME BECOME A PARTY HERETO
(individually, a “Lender” and collectively, the “Lenders”) and JPMORGAN CHASE BANK, National Association (“JPMorgan”), a national banking association, as agent for the Lenders (in such capacity,
together with its successors and assigns in such capacity, the “Administrative Agent”). 
 RECITALS:

 WHEREAS, Borrowers, Lenders and Administrative Agent are party to that Amended and Restated Credit Agreement, dated as of
December 28, 2010, as amended by that certain First Amendment to Amended and Restated Credit Agreement, dated as of June 8, 2011, and that certain Second Amendment to Amended and Restated Credit Agreement, dated as of June 15, 2012
(as the same has been or may be renewed, extended, amended and restated from time to time, the “Credit Agreement”); and 
 WHEREAS, Borrowers have requested that Administrative Agent and Lenders agree to an amendment extending the maturity date. Subject to the conditions set forth in this Amendment, Administrative Agent and
Lenders have agreed to amend the Credit Agreement as set forth herein. 
 NOW, THEREFORE, the parties to this Amendment, for
good, fair and valuable consideration, the receipt and reasonable equivalency of which are hereby acknowledged, do hereby agree as follows: 
 ARTICLE I 
 DEFINITIONS 

Section 1.1 Defined Terms; References. Unless otherwise stated in this Amendment (a) terms defined in the Credit
Agreement have the same meanings when used in this Amendment, and (b) references to “Sections,” “Schedules” and “Exhibits” are to sections, schedules and exhibits to the Credit Agreement. 

ARTICLE II 

AMENDMENTS 

Section 2.1 Amendment to Definitions in Section 1.1 of the Credit Agreement. The following definition in
Section 1.1 of the Credit Agreement is hereby amended and restated in its entirety as follows: 
 “Stated
Termination Date” means June 30, 2015. 

 ARTICLE III 
 CONDITIONS PRECEDENT 
 Section 3.1 Conditions Precedent.
Notwithstanding any contrary provisions herein, this Amendment is not effective unless and until: 
 (a) the representations and
warranties in this Amendment and in the Credit Agreement are true and correct; 
 (b) the Administrative Agent shall have
received counterparts of this Amendment executed by each party named below; 
 (c) the Administrative Agent shall have received
reimbursement for all costs and expenses incurred by it in connection with this Amendment and the other transactions to the extent invoiced; and 
 (d) the Administrative Agent shall have received such other documents, instruments and certificates as reasonably requested by it in connection with this Amendment. 

ARTICLE IV 
 NO
WAIVER 
 Section 4.1 No Waiver. Nothing herein shall be construed as a consent to or waiver of any Potential
Default or Event of Default which may now exist or hereafter occur or any violation of any term, covenant or provision of the Credit Agreement or any other Credit Document. All rights and remedies of the Administrative Agent and the Lenders are
hereby expressly reserved with respect to any such Potential Default or Event of Default. Nothing herein shall diminish the right of the Administrative Agent or any Lender to require strict performance by Borrowers of each provision of any Credit
Document to which such Person is a party, except as expressly provided herein. All terms and provisions and all rights and remedies of the Administrative Agent and the Lenders under the Credit Documents shall continue in full force and effect and
are hereby confirmed and ratified in all respects. 
 ARTICLE V 

MISCELLANEOUS 

Section 5.1 Ratifications. This Amendment modifies and supersedes all inconsistent terms and provisions of the Credit
Documents, and except as expressly modified and superseded by this Amendment, the Credit Documents are ratified and confirmed and continue in full force and effect. Borrowers, Administrative Agent and Lenders agree that the Credit Documents, as
amended by this Amendment, continue to be legal, valid, binding and enforceable in accordance with their respective terms. 

Section 5.2 Representations and Warranties. Each of the Borrowers hereby represents and warrants to Administrative Agent and
Lenders that (a) this Amendment and any Credit 

  

THIRD AMENDMENT TO AMENDED AND RESTATED
CREDIT AGREEMENT – PAGE 2 

 
Documents to be delivered under or in connection with this Amendment have been duly executed and delivered by PMC and First Western, (b) no action of, or filing with, any Governmental
Authority is required to authorize, or is otherwise required in connection with, the execution, delivery, and performance by PMC or First Western of this Amendment and any Credit Document to be delivered under or in connection with this Amendment,
(c) this Amendment and any Credit Documents to be delivered under or in connection with this Amendment are valid and binding upon PMC and First Western and are enforceable against PMC and First Western in accordance with their respective terms,
(d) the execution, delivery, and performance by PMC and First Western of this Amendment and any Credit Documents to be delivered under or in connection with this Amendment do not require the consent of any other Person and do not and will not
constitute a violation of any applicable laws, agreements or understandings to which such Person is a party or by which such Person is bound, (e) the representations and warranties contained in the Credit Agreement, as amended by this
Amendment, and any other Credit Document are true and correct in all material respects as of the date of this Amendment (except for any representations and warranties that speak to a specific date prior to the date of this Amendment), (f) as of
the date of this Amendment, no Potential Defaults or Events of Default exist, and (g) that certain Guaranty executed by PMC, dated as of December 28, 2010 (i) is hereby ratified and confirmed, (ii) continues in full force and
effect, and (iii) continues to be legal, valid, binding and enforceable in accordance with its terms. 
 Section 5.3
References. All references in the Credit Documents to the “Credit Agreement” refer to the Credit Agreement as amended by this Amendment. This Amendment is a “Credit Document” as referred to in the Credit Agreement and the
provisions relating to Credit Documents in the Credit Agreement are incorporated herein by reference, the same as if set forth verbatim in this Amendment. 
 Section 5.4 Counterparts. This Amendment may be executed in any number of counterparts with the same effect as if all signatories had signed the same document. 

Section 5.5 Parties Bound. This Amendment binds and inures to the benefit of each Borrower, Agent and each Lender and their
respective successors and assigns. 
 Section 5.6 Entirety. THIS AMENDMENT, THE CREDIT AGREEMENT AS AMENDED BY THIS
AMENDMENT, AND THE OTHER CREDIT DOCUMENTS REPRESENT THE FINAL AGREEMENT BETWEEN THE PARTIES FOR THE TRANSACTIONS THEREIN, AND MAY NOT BE CONTRADICTED BY EVIDENCE OF PRIOR, CONTEMPORANEOUS, OR SU BSEQUENT ORAL AGREEMENT BETWEEN THE PARTIES. THERE ARE
NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES. 
 [Remainder of Page Intentionally Left Blank.] 

  

THIRD AMENDMENT TO AMENDED AND RESTATED
CREDIT AGREEMENT – PAGE 3 

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the date set forth
above. 
  

			
	BORROWERS:
	
	PMC COMMERCIAL TRUST
		
	By:	 	 /s/ Barry N. Berlin

		 	Barry N. Berlin
		 	Executive Vice President and Chief Financial Officer
	
	FIRST WESTERN SBLC, INC.
		
	By:	 	 /s/ Barry N. Berlin

		 	Barry N. Berlin
		 	Executive Vice President and Chief Financial Officer

  

			
	ADMINISTRATIVE AGENT AND LENDERS:
	
	JPMORGAN CHASE BANK, N.A., individually, as a Lender and as Administrative Agent
	
	 /s/ Deborah L. Ahmed

	By:	 	Deborah L. Ahmed
	Title:	 	Underwriter III

  

THIRD AMENDMENT TO AMENDED AND RESTATED
CREDIT AGREEMENT – SIGNATURE PAGEEX-4.1

 Exhibit 4.1 
 REGISTRATION RIGHTS 
 Pursuant to Section 6(g) of the Exclusive Option
and Purchase Agreement dated December 21, 2012 (the “Agreement”), the Buyer agreed to register the Buyer’s common stock issued to the Seller under the Agreement on the following terms and conditions. All capitalized terms used
herein and not otherwise defined will have the same meaning ascribed thereto in the Agreement. 
 1. Definitions.
Capitalized terms used and not otherwise defined herein that are defined in the Agreement will have the meanings given such terms in the Agreement. As used in this exhibit, the following terms have the respective meanings set forth in this
Section 1: 
 “Advice” has the meaning set forth in Section 6(c). 

“Effective Date” means, as to a Registration Statement, the date on which such Registration Statement is first declared
effective by the Commission. 
 “Exchange Act” means the Securities Exchange Act of 1934, as amended.

 “Filing Deadline” means, with respect to the Buyer Shares, the 90th day following the Closing Date, and, with respect to the Earnout
Shares as defined in Exhibit E to the Agreement, the 90th day following the Earnout Payment Date specified in Exhibit E to the Agreement.  
 “Holder” or “Holders” means the Seller or any of the members of Seller owning membership interests in the Seller who, subsequent to the Closing, receive Buyer Shares or
Earnout Shares pursuant to a distribution of such shares from the Seller to its members.  
 “Indemnified
Party” has the meaning set forth in Section 5(c). 
 “Indemnifying Party” has the meaning set
forth in Section 5(c). 
 “Initial Effectiveness Period” has the meaning set forth in Section 2(a).

 “Losses” has the meaning set forth in Section 5(a). 

“Proceeding” means an action, claim, suit, investigation or proceeding (including, without limitation, an investigation
or partial proceeding, such as a deposition), whether commenced or threatened. 
 “Prospectus” means the
prospectus included in a Registration Statement (including, without limitation, a prospectus that includes any information previously omitted from a prospectus filed as part of an effective registration statement in reliance upon Rule 430A
promulgated under the Securities Act), as amended or supplemented by any prospectus supplement, with respect to the terms of the offering of any portion of the Registrable Securities covered by a Registration Statement, and all other amendments and
supplements to the Prospectus, including post-effective amendments, and all material incorporated by reference or deemed to be incorporated by reference in such Prospectus. 

 “Registrable Securities” means the Buyer Shares and, if the Earnout Payment
under Exhibit E to the Agreement is made with Earnout Shares (as defined in Exhibit E), the Earnout Shares. 

“Registration Statement” means the registration statement required to be filed in accordance with Section 2(a),
including the Prospectus, amendments and supplements to such registration statements or Prospectus, including pre- and post-effective amendments, all exhibits thereto, and all material incorporated by reference or deemed to be incorporated by
reference therein. 
 “Rule 144” means Rule 144 promulgated by the Commission pursuant to the Securities
Act, as such Rule may be amended from time to time, or any similar rule or regulation hereafter adopted by the Commission having substantially the same effect as such Rule. 

“Rule 415” means Rule 415 promulgated by the Commission pursuant to the Securities Act, as such Rule may be amended from
time to time, or any similar rule or regulation hereafter adopted by the Commission having substantially the same effect as such Rule. 
 “Rule 424” means Rule 424 promulgated by the Commission pursuant to the Securities Act, as such Rule may be amended from time to time, or any similar rule or regulation hereafter adopted
by the Commission having substantially the same effect as such Rule. 
 “Securities Act” means the
Securities Act of 1933, as amended. 
 “Subsequent Effectiveness Period” has the meaning set forth in
Section 2(b). 
 2. Registration. 
 (a) Following the Closing Date the Buyer shall use its commercially reasonable best efforts to prepare and file with the Commission as soon as possible but, in any event, no later than the Filing
Deadline, a Registration Statement on Form S-3 covering the resale of all Buyer Shares that are Registrable Securities for an offering to be made on a continuous basis pursuant to Rule 415. The Buyer shall cause such Registration Statement to be
declared effective under the Securities Act as soon as possible, and shall use its reasonable best efforts to keep the Registration Statement continuously effective under the Securities Act until the date which is the earlier of (i) one year
after the Closing Date, (ii) such time as all of the registered Buyer Shares covered by such Registration Statement have been sold by the Holders, or (iii) such time as all of the registered Buyer Shares become eligible for resale by
non-affiliates pursuant to Rule 144 (the “Initial Effectiveness Period”). 
 (b) Following the Earnout Payment
Date the Buyer shall use its commercially reasonable best efforts to prepare and file with the Commission as soon as possible but, in any event, no later than the Filing Deadline, a Registration Statement on Form S-3 covering the resale of all
Earnout Shares issued under Exhibit E to the Agreement that are Registrable Securities for an offering to be made on a continuous basis pursuant to Rule 415. The Buyer shall cause such Registration Statement to be declared effective under the
Securities Act as soon as possible, and shall use its reasonable best efforts to keep the Registration Statement continuously effective under the Securities Act until the date which is the earlier of (i) one year

  
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after the Earnout Payment Date, (ii) such time as all of the registered Earnout Shares covered by such Registration Statement have been sold by the Holders, or (iii) such time as all of
the registered Earnout Shares become eligible for resale by non-affiliates pursuant to Rule 144 (the “Subsequent Effectiveness Period”). 
 (c) As a condition precedent to the inclusion of each Holder’s Registrable Securities in the Registration Statement, the Holder shall complete and deliver to the Buyer not less than five Business
Days prior to the filing of the Registration Statement a completed Questionnaire in the form attached to this Agreement as Annex A (a “Selling Holder Questionnaire”). If a Holder’s Registrable Securities are not included
in the Registration Statement because the Holder fails to deliver a completed Selling Holder Questionnaire on a timely basis, the obligation of the Buyer to register any of such Holder’s Registreable Securities under the Agreement shall
terminate. 
 3. Registration Procedures. In connection with the Buyer’s registration obligations hereunder, the
Buyer shall: 
 (a) Not less than two Business Days prior to the filing of the initial Registration Statement, including the
initial Prospectus, not less than three Business Days prior to the filing of any amendment or supplement to the initial Registration Statement or initial Prospectus, and not less than three Business Days prior to the filing of any additional
Registration Statement or related Prospectus or any amendment or supplement thereto, the Buyer shall furnish to each Holder copies of the “Selling Stockholders” section of such document, the “Plan of Distribution” and any risk
factor contained in such document that addresses specifically this transaction or the Selling Stockholders, as proposed to be filed, which documents will be subject to the review of such Holder. The Buyer shall not file a Registration Statement, any
Prospectus or any amendments or supplements thereto in which the “Selling Stockholder” section thereof differs from the disclosure received from a Holder in its Selling Holder Questionnaire (as amended or supplemented). 

(b) (i) Prepare and file with the Commission such amendments, including post-effective amendments, to each Registration Statement and the
Prospectus used in connection therewith as may be necessary to keep such Registration Statement continuously effective as to the applicable Registrable Securities for the Initial Effectiveness Period or Subsequent Effective Period, as applicable,
and prepare and file with the Commission such additional Registration Statements in order to register for resale under the Securities Act all of the Registrable Securities; (ii) cause the related Prospectus to be amended or supplemented by any
required Prospectus supplement, and as so supplemented or amended to be filed pursuant to Rule 424; (iii) respond as promptly as reasonably possible to any comments received from the Commission with respect to each Registration Statement or any
amendment thereto and, as promptly as reasonably possible provide the Holders true and complete copies of all correspondence from and to the Commission relating to such Registration Statement that would not result in the disclosure to the Holders of
material and non-public information concerning the Buyer; and (iv) comply in all material respects with the provisions of the Securities Act and the Exchange Act with respect to the Registration Statements and the disposition of all Registrable
Securities covered by each Registration Statement. 

  
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 (c) Notify the Holders as promptly as reasonably possible (and, in the case of (i)(A) below,
not less than three Business Days prior to such filing and, in the case of (v) below, not less than three Business Days prior to the financial statements in any Registration Statement becoming ineligible for inclusion therein) and (if requested
by any such Person) confirm such notice in writing no later than one Business Day following the day (i)(A) when a Prospectus or any Prospectus supplement or post-effective amendment to a Registration Statement is proposed to be filed; (B) when
the Commission notifies the Buyer whether there will be a “review” of such Registration Statement and whenever the Commission comments in writing on such Registration Statement (the Buyer shall provide true and complete copies thereof and
all written responses thereto to each of the Holders that pertain to the Holders as a Selling Stockholder or to the Plan of Distribution, but not information which the Buyer believes would constitute material and non-public information); and
(C) with respect to each Registration Statement or any post-effective amendment, when the same has become effective; (ii) of any request by the Commission or any other Federal or state governmental authority for amendments or supplements
to a Registration Statement or Prospectus or for additional information; (iii) of the issuance by the Commission of any stop order suspending the effectiveness of a Registration Statement covering any or all of the Registrable Securities or the
initiation of any Proceedings for that purpose; (iv) of the receipt by the Buyer of any notification with respect to the suspension of the qualification or exemption from qualification of any of the Registrable Securities for sale in any
jurisdiction, or the initiation or threatening of any Proceeding for such purpose; and (v) of the occurrence of any event or passage of time that makes the financial statements included in a Registration Statement ineligible for inclusion
therein or any statement made in such Registration Statement or Prospectus or any document incorporated or deemed to be incorporated therein by reference untrue in any material respect or that requires any revisions to such Registration Statement,
Prospectus or other documents so that, in the case of such Registration Statement or the Prospectus, as the case may be, it will not contain any untrue statement of a material fact or omit to state any material fact required to be stated therein or
necessary to make the statements therein, in light of the circumstances under which they were made, not misleading. 
 (d) Use
its reasonable best efforts to avoid the issuance of, or, if issued, obtain the withdrawal of (i) any order suspending the effectiveness of a Registration Statement, or (ii) any suspension of the qualification (or exemption from
qualification) of any of the Registrable Securities for sale in any jurisdiction, at the earliest practicable moment. 
 (e) Upon
request furnish to each Holder, without charge, at least one conformed copy of each Registration Statement and each amendment thereto and all exhibits to the extent requested by such Person (including those previously furnished) promptly after the
filing of such documents with the Commission. 
 (f) Promptly deliver to each Holder, without charge, as many copies of each
Prospectus or Prospectuses (including each form of prospectus) and each amendment or supplement thereto as such Persons may reasonably request. The Buyer hereby consents to the use of such Prospectus and each amendment or supplement thereto by each
of the selling Holders in connection with the offering and sale of the Registrable Securities covered by such Prospectus and any amendment or supplement thereto. 

  
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 (g) Prior to any public offering of Registrable Securities, register or qualify such
Registrable Securities for offer and sale under the securities or Blue Sky laws of all jurisdictions within the United States, to keep each such registration or qualification (or exemption therefrom) effective during the Initial Effectiveness Period
or Subsequent Effective Period, as applicable, and to do any and all other acts or things necessary or advisable to enable the disposition in such jurisdictions of the Registrable Securities covered by the Registration Statements. 

(h) Cooperate with the Holders to facilitate the timely preparation and delivery of certificates representing Registrable Securities to be
delivered to a transferee pursuant to the Registration Statements, which certificates shall be free, to the extent permitted by the Agreement, of all restrictive legends, and to enable such Registrable Securities to be in such denominations and
registered in such names as any such Holders may request. 
 (i) Upon the occurrence of any event contemplated by
Section 3(c)(v), as promptly as reasonably possible, prepare a supplement or amendment, including a post-effective amendment, to the affected Registration Statements or a supplement to the related Prospectus or any document incorporated or
deemed to be incorporated therein by reference, and file any other required document so that, as thereafter delivered, no Registration Statement nor any Prospectus will contain an untrue statement of a material fact or omit to state a material fact
required to be stated therein or necessary to make the statements therein, in light of the circumstances under which they were made, not misleading. 
 4. Registration Expenses. All fees and expenses incident to the performance of or compliance with this Agreement by the Buyer shall be borne by the Buyer whether or not any Registrable Securities
are sold pursuant to a Registration Statement. The fees and expenses referred to in the foregoing sentence shall include, without limitation, (i) all registration and filing fees (including, without limitation, fees and expenses (A) with
respect to filings required to be made with any trading market on which the Buyer’s common stock is then listed for trading, and (B) in compliance with applicable state securities or Blue Sky laws), (ii) printing expenses (including,
without limitation, expenses of printing certificates for Registrable Securities and of printing prospectuses if the printing of prospectuses is reasonably requested by the holders of a majority of the Registrable Securities included in the
Registration Statement), (iii) messenger, telephone and delivery expenses, (iv) fees and disbursements of counsel for the Buyer, (v) Securities Act liability insurance, if the Buyer so desires such insurance, and (vi) fees and
expenses of all other Persons retained by the Buyer in connection with the consummation of the transactions contemplated by this Agreement. In addition, the Buyer shall be responsible for all of its internal expenses incurred in connection with the
consummation of the transactions contemplated by the Agreement (including, without limitation, all salaries and expenses of its officers and employees performing legal or accounting duties), the expense of any annual audit and the fees and expenses
incurred in connection with the listing of the Registrable Securities on any securities exchange as required hereunder. In no event shall the Buyer be responsible for any broker or sales commissions or discounts of the Holders, or any legal fees or
other costs of the Holders. 

  
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 5. Indemnification. 

(a) Indemnification by the Buyer. The Buyer shall, notwithstanding any termination of the Agreement, indemnify and hold harmless
each Holder, the officers, directors, agents, investment advisors, partners, members and employees of each of them, each Person who controls any such Holder (within the meaning of Section 15 of the Securities Act or Section 20 of the
Exchange Act) and the officers, directors, agents and employees of each such controlling Person, to the fullest extent permitted by applicable law, from and against any and all losses, claims, damages, liabilities, costs (including, without
limitation, reasonable costs of preparation and reasonable attorneys’ fees) and expenses (collectively, “Losses”), as incurred, arising out of or relating to any untrue or alleged untrue statement of a material fact contained
in any Registration Statement, any Prospectus or any form of prospectus or in any amendment or supplement thereto or in any preliminary prospectus, or arising out of or relating to any omission or alleged omission of a material fact required to be
stated therein or necessary to make the statements therein (in the case of any Prospectus or form of prospectus or supplement thereto, in light of the circumstances under which they were made) not misleading, except to the extent, but only to the
extent, that (1) such untrue statements or omissions are based solely upon information regarding such Holder furnished in writing to the Buyer by such Holder expressly for use therein, or to the extent that such information relates to such
Holder or such Holder’s proposed method of distribution of Registrable Securities and was reviewed and approved by such Holder for use in the Registration Statement, such Prospectus or such form of Prospectus or in any amendment or supplement
thereto or (2) in the case of an occurrence of an event of the type specified in Section 3(c)(ii)-(v), the use by such Holder of an outdated or defective Prospectus after the Buyer has notified such Holder in writing that the Prospectus is
outdated or defective and prior to the receipt by such Holder of an Advice or an amended or supplemented Prospectus, but only if and to the extent that following the receipt of the Advice or the amended or supplemented Prospectus the misstatement or
omission giving rise to such Loss would have been corrected. The Buyer shall notify the Holders promptly of the institution, threat or assertion of any Proceeding of which the Buyer is aware in connection with the transactions contemplated by this
Agreement. 
 (b) Indemnification by Holders. Each Holder shall, severally and not jointly, indemnify and hold harmless
the Buyer, its directors, officers, agents and employees, each Person who controls the Buyer (within the meaning of Section 15 of the Securities Act and Section 20 of the Exchange Act), and the directors, officers, agents or employees of
such controlling Persons, to the fullest extent permitted by applicable law, from and against all Losses, as incurred, arising solely out of or based solely upon: (x) such Holder’s failure to comply with the prospectus delivery
requirements of the Securities Act or (y) any untrue statement of a material fact contained in any Registration Statement, any Prospectus, or any form of prospectus, or in any amendment or supplement thereto, or arising solely out of or based
solely upon any omission of a material fact required to be stated therein or necessary to make the statements therein not misleading to the extent, but only to the extent that, (1) such untrue statements or omissions are based solely upon
information regarding such Holder furnished in writing to the Buyer by such Holder expressly for use therein, or to the extent that such information relates to such Holder or such Holder’s proposed method of distribution of Registrable
Securities and was reviewed and approved by such Holder for use in the Registration Statement, such Prospectus or such form of Prospectus or in any amendment or supplement thereto or (2) in the case of an occurrence of an event of the type
specified in Section 3(c)(ii)-(v), 

  
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the use by such Holder of an outdated or defective Prospectus after the Buyer has notified such Holder in writing that the Prospectus is outdated or defective and prior to the receipt by such
Holder of an Advice or an amended or supplemented Prospectus, but only if and to the extent that following the receipt of the Advice or the amended or supplemented Prospectus the misstatement or omission giving rise to such Loss would have been
corrected. In no event shall the liability of any selling Holder hereunder be greater in amount than the dollar amount of the net proceeds received by such Holder upon the sale of the Registrable Securities giving rise to such indemnification
obligation. 
 (c) Conduct of Indemnification Proceedings. If any Proceeding shall be brought or asserted against any
Person entitled to indemnity hereunder (an “Indemnified Party”), such Indemnified Party shall promptly notify the Person from whom indemnity is sought (the “Indemnifying Party”) in writing, and the Indemnifying
Party shall assume the defense thereof, including the employment of counsel reasonably satisfactory to the Indemnified Party and the payment of all fees and expenses incurred in connection with defense thereof; provided, that the failure of any
Indemnified Party to give such notice shall not relieve the Indemnifying Party of its obligations or liabilities pursuant to this Agreement, except (and only) to the extent that it shall be finally determined by a court of competent jurisdiction
(which determination is not subject to appeal or further review) that such failure shall have proximately and materially adversely prejudiced the Indemnifying Party. 
 An Indemnified Party shall have the right to employ separate counsel in any such Proceeding and to participate in the defense thereof, but the fees and expenses of such counsel shall be at the expense of
such Indemnified Party or Parties unless: (1) the Indemnifying Party has agreed in writing to pay such fees and expenses; (2) the Indemnifying Party shall have failed promptly to assume the defense of such Proceeding and to employ counsel
reasonably satisfactory to such Indemnified Party in any such Proceeding; or (3) the named parties to any such Proceeding (including any impleaded parties) include both such Indemnified Party and the Indemnifying Party, and such Indemnified
Party shall have been advised by counsel that a conflict of interest is likely to exist if the same counsel were to represent such Indemnified Party and the Indemnifying Party (in which case, if such Indemnified Party notifies the Indemnifying Party
in writing that it elects to employ separate counsel at the expense of the Indemnifying Party, the Indemnifying Party shall not have the right to assume the defense thereof and such counsel shall be at the expense of the Indemnifying Party). The
Indemnifying Party shall not be liable for any settlement of any such Proceeding effected without its written consent, which consent shall not be unreasonably withheld. No Indemnifying Party shall, without the prior written consent of the
Indemnified Party, effect any settlement of any pending Proceeding in respect of which any Indemnified Party is a party, unless such settlement includes an unconditional release of such Indemnified Party from all liability on claims that are the
subject matter of such Proceeding. 
 All fees and expenses of the Indemnified Party (including reasonable fees and expenses to
the extent incurred in connection with investigating or preparing to defend such Proceeding in a manner not inconsistent with this Section) shall be paid to the Indemnified Party, as incurred, within ten Business Days of written notice thereof to
the Indemnifying Party (regardless of whether it is ultimately determined that an Indemnified Party is not entitled to indemnification hereunder; provided, that the Indemnifying Party may require such Indemnified Party to undertake to reimburse all
such fees and expenses to the extent it is finally judicially determined that such Indemnified Party is not entitled to indemnification hereunder). 

  
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 (d) Contribution. If a claim for indemnification under Section 5(a) or 5(b) is
unavailable to an Indemnified Party (by reason of public policy or otherwise), then each Indemnifying Party, in lieu of indemnifying such Indemnified Party, shall contribute to the amount paid or payable by such Indemnified Party as a result of such
Losses, in such proportion as is appropriate to reflect the relative fault of the Indemnifying Party and Indemnified Party in connection with the actions, statements or omissions that resulted in such Losses as well as any other relevant equitable
considerations. The relative fault of such Indemnifying Party and Indemnified Party shall be determined by reference to, among other things, whether any action in question, including any untrue or alleged untrue statement of a material fact or
omission or alleged omission of a material fact, has been taken or made by, or relates to information supplied by, such Indemnifying Party or Indemnified Party, and the parties’ relative intent, knowledge, access to information and opportunity
to correct or prevent such action, statement or omission. The amount paid or payable by a party as a result of any Losses shall be deemed to include, subject to the limitations set forth in Section 5(c), any reasonable attorneys’ or other
reasonable fees or expenses incurred by such party in connection with any Proceeding to the extent such party would have been indemnified for such fees or expenses if the indemnification provided for in this Section was available to such party in
accordance with its terms. 
 The parties hereto agree that it would not be just and equitable if contribution pursuant to this
Section 5(d) were determined by pro rata allocation or by any other method of allocation that does not take into account the equitable considerations referred to in the immediately preceding paragraph. Notwithstanding the provisions of this
Section 5(d), no Holder shall be required to contribute, in the aggregate, any amount in excess of the amount by which the proceeds actually received by such Holder from the sale of the Registrable Securities subject to the Proceeding exceeds
the amount of any damages that such Holder has otherwise been required to pay by reason of such untrue or alleged untrue statement or omission or alleged omission. 
 The indemnity and contribution agreements contained in this Section are in addition to any liability that the Indemnifying Parties may have to the Indemnified Parties. 

6. Miscellaneous. 
 (a) Remedies. In the event of a breach by the Buyer or by a Holder, of any of their obligations under this Agreement, each Holder or the Buyer, as the case may be, in addition to being entitled to
exercise all rights granted by law and under this Agreement, including recovery of damages, will be entitled to specific performance of its rights under this Agreement. The Buyer and each Holder agree that monetary damages would not provide adequate
compensation for any losses incurred by reason of a breach by it of any of the provisions of this Agreement and hereby further agrees that, in the event of any action for specific performance in respect of such breach, it shall waive the defense
that a remedy at law would be adequate. 
 (b) Compliance. Each Holder shall comply with the prospectus delivery
requirements of the Securities Act as applicable to it in connection with sales of Registrable Securities pursuant to the Registration Statement. 

  
 8 

 (c) Discontinued Disposition. Each Holder agrees by its acquisition of such
Registrable Securities that, upon receipt of a notice from the Buyer of the occurrence of any event of the kind described in Section 3(c), such Holder will forthwith discontinue disposition of such Registrable Securities under the Registration
Statement until such Holder’s receipt of the copies of the supplemented Prospectus and/or amended Registration Statement or until it is advised in writing (the “Advice”) by the Buyer that the use of the applicable Prospectus
may be resumed, and, in either case, has received copies of any additional or supplemental filings that are incorporated or deemed to be incorporated by reference in such Prospectus or Registration Statement. The Buyer may provide appropriate stop
orders to enforce the provisions of this paragraph. 

  
 9 

 Annex A 
 INCONTACT, INC. 
 Selling Securityholder Notice and Questionnaire

 The undersigned beneficial owner of common stock (the “Common Stock”), of inContact, Inc., a Delaware
corporation (the “Company”) understands that the Company has filed or intends to file with the Securities and Exchange Commission (the “Commission”) a Registration Statement for the registration and resale of the
Registrable Securities, in accordance with the terms of Exhibit F to the Option and Purchase Agreement, dated as of December 21, 2013 (“Exhibit F”). A copy of Exhibit F is available from the Company upon request. All
capitalized terms used and not otherwise defined herein shall have the meanings ascribed thereto in Exhibit F. 
 The
undersigned hereby provides the following information to the Company and represents and warrants that such information is accurate: 
 QUESTIONNAIRE 
 1. Name. 

(a) Full Legal Name of Selling Securityholder 

 

			
		 	  

 (b) Full Legal Name of Registered Holder (if not the same as (a) above) through which
Registrable Securities Listed in Item 3 below are held: 
  

			
		 	  

 (c) Full Legal Name of Natural Control Person (which means a natural person who directly
or indirectly alone or with others has power to vote or dispose of the securities covered by the questionnaire): 
  

			
		 	  

 (d) Describe in reasonable detail the relationships between the persons listed in (a),
(b) and (c), above: 
  

			
		 	  

		 	  

		 	  

		 	  

  
 10 

 2. Address for Notices to Selling Securityholder: 

			
		 	  

		 	  

		 	  

		
		 	Telephone:                         
                 
		
		 	Fax:                          
                          
		
		 	Contact
Person:                                  

 3. Beneficial Ownership of Registrable Securities: 

List the type and principal amount of Registrable Securities beneficially owned: 

			
		 	  

		 	  

		 	  

 4. Broker-Dealer Status: 

(a) Are you a broker-dealer? 
 Yes    ̈            No   ̈

 Note: If yes, the Commission’s staff has indicated that you may need to be identified as an underwriter in the
Registration Statement. 
 (b) Are you an affiliate of a broker-dealer? 

Yes
   ̈            No   ̈ 

(c) If you are an affiliate of a broker-dealer, do you certify that (i) you bought the Registrable Securities in the
ordinary course of business, (ii) at the time of the purchase of the Registrable Securities to be resold, you had no agreements or understandings, directly or indirectly, with any person to distribute the Registrable Securities, and
(iii) the broker-dealer with which you are affiliated is not participating, directly or indirectly, as an underwriter or otherwise in the sale or placement of any of the securities covered by the Registration Statement? 

Yes
   ̈            No   ̈ 

  
 11 

 Note: If no, the Commission’s staff has indicated that you may need to be identified as
an underwriter in the Registration Statement. 
 5. Beneficial Ownership of Other Securities of the Company Owned by the
Selling Securityholder. 
 Except as set forth below in this Item 5, the undersigned is not the
beneficial or registered owner of any securities of the Company other than the Registrable Securities listed above in Item 3. 
 List type and amount of other Company securities beneficially owned by the Selling Securityholder: 
  

			
		 	  

		 	  

 6. Relationships with the Company: 

Except as set forth below, neither the undersigned nor any of its affiliates, officers, directors or principal equity
holders (owners of 5% of more of the equity securities of the undersigned) has held any position or office or has had any other material relationship with the Company (or its predecessors or affiliates) during the past three years. 

List and describe any exceptions here: 
  

			
		 	  

		 	  

 The undersigned agrees to promptly notify the Company of any inaccuracies or changes in the information
provided herein that may occur subsequent to the date hereof and prior to the Effective Date for the Registration Statement. 

By signing below, the undersigned consents to the disclosure of the information contained herein in its answers to Items 1 through 6 and
the inclusion of such information in the Registration Statement and the related prospectus. The undersigned understands that such information will be relied upon by the Company in connection with the preparation or amendment of the Registration
Statement and the related prospectus. 
 [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK 

SIGNATURE PAGE FOR SELLING SECURITYHOLDER FOLLOWS] 

  
 12 

 IN WITNESS WHEREOF the undersigned, by authority duly given, has caused this Notice and
Questionnaire to be executed and delivered either in person or by its duly authorized agent. 
  

							
	        Selling Securityholder:	 		 	  

				
	        Dated:                    
                                         
                 	 		 	By:	 	  

		 		 	Name:	 	  

		 		 	Title:	 	  

 PLEASE EMAIL OR FAX A COPY OF THE COMPLETED AND EXECUTED NOTICE AND QUESTIONNAIRE, AND RETURN THE
ORIGINAL TO: 
 Parsons Behle & Latimer 
 Attn: Mark E. Lehman, Esq. 
 201 South Main Street, Suite 1800 

Salt Lake City, UT 84111 
 Facsimile: (801) 536-6111 
 Email: mlehman@parsonsbehle.com 

  
 13

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