Document:

<PAGE>

                                                                    Exhibit 10.1

                                   AGREEMENT

     The Agreement is effective as of the 29th day of June, 2000. The parties to
this Agreement are Patrick M. Scott ("P. Scott") and his wife, Karen L. Scott
("K. Scott"), collectively "the Scotts", and Fisher Companies Inc. ("FCI") and
Fisher Broadcasting Inc. ("FBI"), collectively "Fisher".

Preamble:

A.   P. Scott is a long term, valuable employee of FCI's subsidiary, FBI, and is
separating from FBI due to a disability.

B.   Fisher wishes to assist P. Scott in bridging the income gap left by his
anticipated separation prior to normal retirement.

Therefore, the parties agree as follows:

1.   Separation Due to Disability.  Effective January 31, 2001 ("the Separation
Date"), P. Scott's employment with FBI will be terminated due to his present
disability.   Due to his disability, P. Scott will also resign as an officer and
director of FBI effective as of the Separation Date or, at an earlier date, if
requested by Fisher.  Prior to the Separation Date, P. Scott will perform such
duties as reasonably possible in light of his disability.  Beginning August 1,
2000, P. Scott will utilize his unused accrued sick leave and, thereafter, if
necessary, vacation leave (the parties agree that P. Scott's unused accrued
vacation leave totaled 1067 hours as of December 31, 1999).  To the extent
possible, this time will be applied against the six month elimination period
under the Plan (as defined below).  To the extent not used before the Separation
Date, P. Scott may receive the cash value of his remaining vacation leave, such
cash value to be based upon his current base compensation and to be paid to him
not later than the Separation Date.  Unused sick leave will be forfeited.  After
the Separation Date, P. Scott will have no ongoing duties or responsibilities
for Fisher or its successors, but he agrees, if requested, to provide limited
consultation from time to time as reasonably requested and possible in light of
his disability, to assure a smooth transition of P. Scott's responsibilities.
Such consultation shall be provided at no expense to Fisher.

2.   Announcement of Separation.  The parties agree that P. Scott's separation
will be announced and described as an early retirement requested by P. Scott.
The precise timing and place of any such announcement(s) will be as mutually
agreed.  The details of this Agreement and the fact of P. Scott's disability
will remain confidential, except as expressly provided elsewhere in this
Agreement.

3.   Disability Benefits.  Within ten (10) business days after the date of this
Agreement,  P. Scott will file the appropriate applications for, and the parties
to this Agreement will use their best

                                       1
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efforts to obtain initially and then retain, disability benefits for P. Scott
under all applicable disability insurance policies in existence as of the
effective date of this Agreement. It is expected that such efforts by P. Scott
will include without limitation submitting to periodic physical examinations and
responding to insurance company inquiries. All such disability benefits will be
paid to P. Scott immediately following the receipt thereof by Fisher, subject to
applicable withholding as contemplated by paragraph 7 of this Agreement.

4.   Supplemental Pension Plan Benefits.  Subject to paragraph 3 of this
Agreement and to the conditions of the Supplemental Pension Plan, P. Scott shall
be entitled to receive the following benefits:

a.   Benefits Under the Plan.  P. Scott shall receive such disability and
     ------------------------
retirement benefits or such other benefits as are provided under the
Supplemental Pension Plan effective as of March 7, 1996 (the "Plan").

b.   Separation/Disability Pay.  It is projected that P. Scott's monthly
     --------------------------
disability payment under the Plan will be $21,153 (based on 60% of Average
Compensation (as defined in the Plan) of $423,056).  Fisher maintains four
disability insurance policies on P. Scott, the aggregate monthly benefits from
which are expected to be $15,450.  The parties acknowledge that it is possible
(although not expected) that P. Scott may not initially or continue until age 65
to qualify for the full amount of such benefits.  Fisher agrees to provide up
to, but not to exceed, $1,000,000 in disability payments to be paid between the
Separation Date and P. Scott attaining age 65, as follows:

     (i)  the difference between the projected monthly disability payment of
     $21,153 and the aggregate amount of the expected monthly disability
     insurance proceeds of $15,450 or $5,703; and

     (ii) any reduction in the aggregate monthly disability insurance proceeds
     in the event any disability insurance benefit is denied initially or after
     commencement due to a determination by an insurance carrier that P. Scott
     is not or has ceased to be disabled.

In the event all the disability insurance carriers determine that P. Scott is
not or is no longer disabled, Fisher will make or continue to make monthly
disability payments to P. Scott of $21,153 until the full amount of the
$1,000,000 has been expended.  In such event, P. Scott's accrual of service
credit under the Plan will continue until the $1,000,000 has been paid, at which
time the continued accrual of service credit will cease and his retirement
benefit will be calculated as of that time pursuant to the Plan.  If any amount
of the $1,000,000 has not been expended at the time P. Scott attains age 65,
Fisher will pay such amount to him in a lump sum payment within thirty (30) days
after his 65/th/ birthday.

c.   No Affect.  This Agreement will not affect P. Scott's vested rights under
     ---------
the FBI Defined Pension Trust or 401(K) Plan.

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5.   Medical and Dental Coverage. Fisher will provide, at its expense, continued
medical and dental insurance coverage for P. Scott until he attains age 65, for
K. Scott until she attains age 65, and for their son Mark for the same period of
time that he would be eligible to remain on P. Scott's medical and dental
coverage which is in effect as of the Separation Date.  If for any reason Fisher
is no longer able to provide such benefits under its existing plans, Fisher will
either procure individual policies with comparable benefits or will reimburse P.
Scott, K. Scott and their son for the premiums on such comparable policies.  If
P. Scott and/or K. Scott become eligible for medical or dental coverage by
reason of the employment of either, then Fisher's obligation to provide coverage
or reimbursement will terminate as of the date of such eligibility.

6.   Fisher Stock Options and Grants.  The Committee under the Fisher Companies
Incentive Plan of 1995 has determined, based on a medical opinion from P.
Scott's physician, that P. Scott's employment with FBI is terminating because of
a disability within the meaning of such Plan, as amended prior to the effective
date of this Agreement.  P. Scott will have all rights accorded to employees
terminating due to disability set forth in the Amended and Restated Fisher
Companies Incentive Plan of 1995 and in P. Scott's existing stock option and
restricted stock rights agreements.

7.   Withholding.  All payments required by this Agreement to be made by Fisher
will be subject to the withholding of such amounts, if any, relating to tax and
other payroll deductions as Fisher may reasonably determine should be withheld
or paid according to any applicable law or regulation.

8.   Confidentiality.   P. Scott acknowledges that during the course of his
relationship with Fisher, he has had and may continue to have access to and make
use of certain trade secrets and confidential information (collectively,
"Confidential Information").  "Confidential Information" refers to all nonpublic
information relating to Fisher or its affiliates that is disclosed to or
produced by P. Scott or that P. Scott otherwise obtains during employment with
FBI, including but not limited to business strategies, financial results, lists
of current or future customer accounts, key persons to contact with regard to
customer accounts, customer needs, contractual agreements between Fisher and
others, ideas, and compilations of information and records owned by Fisher and
regularly used in business operations by Fisher.  P. Scott agrees that he will
not disclose any Confidential Information, directly or indirectly, or use any of
it in any way, except as required in the course of his relationship with Fisher.
P. Scott further agrees that all files, records, documents, drawings,
specifications, lists, equipment, graphics, designs, and similar items relating
to the business of Fisher, including any copies, whether prepared by P. Scott or
otherwise coming into his possession, will remain the exclusive property of
Fisher and will not be removed from the premises of Fisher without the prior
written consent of Fisher, or if already removed will either be returned to
Fisher prior to the Separation Date or destroyed by P. Scott and such
destruction certified in writing to Fisher.  The parties agree that the terms of
this Agreement are confidential, that the Scotts will not disclose any such
terms to any third party (including without limitation any employees of Fisher,
unless authorized by Fisher to discuss same with specific employees) except
their attorney and financial advisors (who the Scotts will use their best
efforts to ensure comply with this confidentiality commitment) or as required by
law, and that

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Fisher will not disclose any such terms to any third party (including without
limitation those employees of Fisher who have no need to know such terms) except
their attorneys and employee benefit advisors (who Fisher will use their best
efforts to ensure comply with this confidentiality commitment) or as required by
law.

9.   Release.  The Scotts waive all claims against Fisher, its past and/or
present affiliated entities, and/or their past and/or present shareholders,
owners, officers, directors, employees and/or agents in connection with P.
Scott's employment by and separation from FBI.  This waiver covers all existing
claims, whether known to the Scotts now or not, including but not limited to
claims which could be made under the federal Age Discrimination in Employment
Act ("ADEA"), the federal Americans with Disabilities Act, the federal Civil
Rights Acts, any other federal, state or local law, or any express or implied
contract, as well as any claims for attorneys fees.  The Scotts acknowledge that
nothing in this Agreement is to be interpreted as an admission by Fisher or any
other entity or person of any wrongdoing.

10.  Execution and Revocation.  P. Scott acknowledges that he has been advised
in writing, by this paragraph, to consult an attorney before signing this
Agreement.  P. Scott also acknowledges that he has had an opportunity to consult
with an attorney and that he has had the opportunity to take at least 21 days to
consider this Agreement and whether to accept its terms.  The Scotts acknowledge
that they sign this Agreement voluntarily and that they fully understand its
terms.  P. Scott understands that he may revoke his acceptance of this Agreement
during the seven days following his execution of this Agreement only by delivery
of a written notice to Fisher.  If P. Scott does so revoke such acceptance, this
Agreement will not become effective or enforceable.

11.  General Provisions.

a.   Disputes.  Any dispute or controversy arising out of or in connection with
     ---------
this Agreement will be arbitrated in Seattle, Washington before a single
arbitrator under the rules of the American Arbitration Association, except to
the extent a non-breaching party seeks injunctive relief, in which case the
action may be filed in court in King County, Washington, which the parties agree
is the appropriate venue for any such action.  Further, the parties agree that
Washington law, without regard to its conflict of laws provisions, will govern
any dispute between the parties. The results of any arbitration will be final,
binding on all parties, and a judgment thereon may be entered in any court.
The claimant in the arbitration will have the burden of proving its/his/her
claim by a preponderance of the evidence.  The arbitrator will render a written
decision, naming the substantially prevailing party.

b.   Attorney's Fees.  If any party initiates an arbitration or lawsuit to
     ----------------
enforce this Agreement or to recover damages for the breach thereof, the
substantially prevailing party will be entitled to recover its/his/her costs and
attorney's fees in such action.

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c.   Assignment.  No party may assign its/his/her rights and obligations under
     -----------
this Agreement without the prior written consent of the other parties, which
consent will not be unreasonably withheld.

d.   Binding Effect; Beneficiaries.  This Agreement will bind and inure to the
     ------------------------------
benefit of the parties, their permitted assigns, and the Scotts legal
representatives and heirs, as well as the Scotts' son in connection with
Fisher's commitment in this Agreement to provide medical and dental coverage to
him.  With the exception of medical and dental coverage for P. Scott
individually, Fisher's obligations in this Agreement will survive P. Scott's
death.  Fisher shall cause any successor to it to assume Fisher's continuing
obligations under this Agreement, including any obligations under the benefit
plans referred to herein.

e.   Authority.  Fisher warrants that it has been duly authorized to enter into
     ----------
this Agreement.

f.   Miscellaneous.  This Agreement constitutes a single integrated contract
     --------------
expressing the entire agreement of the parties and may be amended only in
writing.  There are no other representations or agreements, whether oral or
written, in regard to this Agreement or its subject matter.  The parties further
agree that this Agreement will not be construed in favor of or against any
party.  If any provision of this Agreement is held invalid, it will be
considered severable from the remainder, and the remaining provisions will be
given full force and effect.

     Signed on the dates indicated below.

Date:  June 28, 2000                         /s/ Patrick M. Scott
      ----------------------                 ----------------------------------
                                             PATRICK M. SCOTT

Date:  June 28, 2000                         /s/ Karen L. Scott
      ----------------------                 ----------------------------------
                                             KAREN L. SCOTT

                                             FISHER COMPANIES INC.

Date:  June 29, 2000                         By /s/ William W. Krippaehne, Jr.
      ----------------------                    -------------------------------
                                             Its  President & CEO
                                                  -----------------------------

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<PAGE>

                                             FISHER BROADCASTING INC.

Date:  June 29, 2000                         By  /s/ William W. Krippaehne, Jr.
      ----------------------                     ------------------------------

                                       6<PAGE>

                                                                    EXHIBIT 10.1

                             AMENDMENT NUMBER 2 TO
                  MICROSOFT CORPORATION/WORLD TRAVEL PARTNERS

     This AMENDMENT NUMBER 2 is made to that certain MICROSOFT CORPORATION/
WORLDTRAVEL PARTNERS SERVICE AGREEMENT, effective as of October 9, 1996 (the
"Original Agreement"), by and between MICROSOFT CORPORATION, a Washington
corporation ("MS"), and WORLDTRAVEL PARTNERS, L.P., a Georgia Limited
Partnership ("WTP"), which was subsequently amended by that certain AMENDMENT
NUMBER 1, effective as of January 1, 1999 ("AMENDMENT NUMBER 1"), by and between
MS, and WORLDTRAVEL TECHNOLOGIES, L.L.C., a Georgia Limited Liability Company
("WTT") (the Original Agreement and AMENDMENT NUMBER 1 are collectively defined
herein as the "Amended Agreement").  This AMENDMENT NUMBER 2, is effective as of
July 1, 2000 ("Effective Date of AMENDMENT NUMBER 2"), and is executed as of the
later of the two signature dates below ("Execution Date of AMENDMENT NUMBER 2").
The Amended Agreement as amended by AMENDMENT NUMBER 2 is hereby defined as the
"Agreement."

     All initially capitalized terms shall have the meanings provided to them in
the Amended Agreement unless otherwise defined in this AMENDMENT NUMBER 2.  The
parties agree as follows:

1.   To reflect the fact that MS has assigned the Amended Agreement to Expedia,
Inc., a Washington corporation ("Expedia")(a MS majority-owned subsidiary), and
Expedia has agreed to assume and perform all of the obligations of MS under the
Amended Agreement, the parties therefore agree that this AMENDMENT NUMBER 2, is
intended to effect a change in the contracting parties to WTT and Expedia, and
all references in the Amended Agreement to "MS" shall be construed as references
to "Expedia."

2.   To reflect the fact that WTT has assigned the Amended Agreement to TRX, a
Georgia corporation ("TRX"), and TRX has agreed to assume and perform all of the
obligations of WTT under the Amended Agreement, the parties therefore agree that
this AMENDMENT NUMBER 2, is intended to effect a change in the contracting
parties to TRX and Expedia, and all references in the Amended Agreement to "WTT"
shall be construed as references to "TRX."

3.   The first sentence of Section 1 (g) (i) of the Amended Agreement shall be
amended and restated in its entirety as follows:

     "(g)

          (i)  TRX shall provide, maintain and staff a travel fulfillment
     facility in Atlanta at Druid Hills and/or at such other location as
     selected by TRX in its sole discretion ("Druid Hills Facility") to provide
     the Services set forth in Exhibit A."

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.
<PAGE>

4.   The first sentence of Section 1 (g) (ii) of the Amended Agreement shall be
amended and restated in its entirety as follows:

     "(g)

          (ii)  TRX shall provide, maintain and staff a travel fulfillment
     facility in Atlanta at Peachtree City and/or at such other location as
     selected by TRX in its sole discretion ("Peachtree Facility") to provide
     the Services (other than ARC ticketing) set forth in Exhibit A when the
     Druid Hills Facility is unable to handle the volume of calls being routed
     from Expedia, due to high volume or loss of function of the Druid Hills
     Facility for any reason."

5.   New Section 1 (g) (v) is added as follows:

     "(g)

          (v)  The parties acknowledge and agree that Expedia owns the Expedia
     Travel toll-free numbers, including but not limited to, 888EXPEDIA and
     800EXPEDIA and the local Expedia Travel phone numbers."

6.  New Section 1 (g) (vi) is added as follows:

     "(g)

          (vi)  TRX shall provide, maintain and staff a travel fulfillment
     facility located in Tacoma, WA, that meets the requirements of this Section
     1 (g) (vi) and those set forth in Exhibit M, attached hereto and
     incorporated herein (the "Tacoma Facility"), to provide the Services (other
     than ARC ticketing) set forth in Exhibit A of the Agreement.  Expedia will
     own the Expedia Travel toll-free number.  TRX will ensure that the Tacoma
     Facility is able to provide the full level of Services described in Exhibit
     A (other than ARC ticketing).  TRX will install and maintain all of the
     software, hardware and telecommunications equipment at the Tacoma Facility
     except for the software, hardware and equipment to be provided and
     maintained by Expedia, if any.   It is understood that Expedia may request
     TRX to purchase on Expedia's behalf software, telecommunications services
     or equipment which is the responsibility of Expedia hereunder to provide.
     In such event, TRX shall invoice Expedia in connection with the monthly
     statements provided to Expedia hereunder and Expedia shall reimburse TRX
     for such purchases on the same timetable as Expedia's payment of the other
     amounts owing pursuant to such monthly statements.

7.   Section 1 (h) of the Amended Agreement shall be deleted in its entirety.

8.   Section 1 (k) of the Amended Agreement shall be deleted in its entirety.

9.   Section 1 (l) of the Amended Agreement is amended and restated in its
entirety as follows:

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

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<PAGE>

     "(l)  TRX shall comply with all applicable reporting requirements by
     providing Expedia with the reports specified in Exhibit G, if any (each a
     "Report"), and other information reasonably requested from time to time
     with respect to the Services performed.  All Reports shall be complete and
     accurate. Each Report, whether in electronic or paper format, shall meet
     the standard Report requirements identified for the Report in Exhibit G or
     Attachment 1 thereto or as specifically requested by Expedia from time to
     time.  TRX shall deliver each Report, and all supporting documentation
     therefor, within the time and date specified in Exhibit G or Attachment 1
     or as reasonably requested by Expedia from time to time.  TRX shall correct
     any errors in a Report within three (3) business days following Expedia's
     notice specifying the item in respect of which an error may have occurred.
     Expedia shall provide reports to TRX as described in Attachment 1 to
     Exhibit G."

10.  New Section 1 (n) is added as follows:

     "(n)  TRX must have a documented disaster recovery plan.  Such plan shall
     set forth the implementation and management of disaster recovery procedures
     and shall be submitted to Expedia for reasonable review and approval within
     thirty (30) days of the execution of AMENDMENT NUMBER 2.  At a minimum, the
     disaster recovery plan shall include the following:

     Recovery Plan:
     Contact emergency services, as needed.
     Contact TRAVSUP HOTPAGER and notify them of the nature of the problem, the
          estimated length of the problem and the estimated impact on service
          delivery.
     Contact site and notify them of the same items as in #1 and #2, above
     Contact Expedia Customer Service management via e-mail and voicemail and
          notify  them of the same items as in #1 and #2, above
     Work to estimate length and severity of problem to determine what level of
          response is needed."

11.  New Section 1 (o) is added as follows:

     [*]

12.  New Section 1 (p) is added as follows:

     "(p)  The technology to be provided by TRX for purposes of this Agreement
     shall meet the requirements set forth by Expedia as provided from time to
     time.  In the event that such communication methods or updated technology
     requirements cannot be met without a material increase in TRX's costs, then
     Expedia shall be responsible for its pro-rata share of such increased costs
     (i.e., TRX is using the communication methods and technology to support
     other customers).  In addition, in the event that Expedia obtains and
     provides TRX with software for use in connection with this Agreement, TRX
     hereby agrees to deploy such software and to make any changes

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

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<PAGE>

     necessary in equipment and hardware to utilize such software. Expedia
     agrees to reimburse TRX for any reasonable costs associated with the
     deployment and maintenance of such software."

13.  New Section 1 (q) is added as follows:

"(q) In the event Expedia, or a third party on behalf of Expedia, processes [*]
     of incoming calls from Expedia Travel customers relating to the usage of
     Expedia.com and/or specific travel reservation or itineraries ("Calls")
     during any calendar month, which processing does not otherwise breach any
     terms or provisions of the Agreement, then TRX may exercise its option, in
     a written notice sent to Expedia within [*] following the time TRX becomes
     aware of such processing (the "Option Notice"), to require Expedia to:

          [*]

     In the event, TRX exercises its option, Expedia may, upon written notice
     (the "Election Notice") delivered to TRX within [*] of the date of the
     Option Notice elect to:

          [*]

14.  Section 2 (a) (i) of the Amended Agreement shall be deleted in its
entirety.

15.  Section 2(a)(ii) of the Amended Agreement shall be deleted in its entirety
and replaced as follows:

     "(a)

          (ii)  Expedia shall be solely responsible for all Expedia Costs and
     Customer Charge-Backs as described in Exhibit D."

16.  Section 2 (b) of the Amended Agreement is amended and restated in its
entirety as follows:

     "(b)  Expedia will pay TRX as follows:

          (i)  Within fifteen (15) days after the end of the calendar month in
     which this AMENDMENT NUMBER 2 is executed, TRX shall provide Expedia with a
     statement setting forth all amounts that are owed to TRX by Expedia as of
     the end of such calendar month (the "Transition Amount").  In the event the
     Transition Amount is greater than any monies on account with TRX as a
     result of fees previously advanced to TRX by Expedia pursuant to the
     Amended Agreement (the "Advanced Fees"), Expedia shall pay TRX the excess
     of the Transition Amount minus the Advanced Fees within fifteen (15) days
     of receipt of the statement.  In the event the Advanced Fees are greater
     than the Transition Amount, TRX shall pay Expedia the

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

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     excess of the Advanced Fees minus the Transition Amount within fifteen (15)
     days of receipt of the statement.

          (ii)  Expedia shall pay TRX the fees as set forth in Exhibit D of the
     Agreement subject to adjustments, deductions or credits to such amounts as
     provided for in this Agreement or any Exhibit hereto (the "Fees").
     Beginning the first calendar month after execution of this Amendment Number
     2, on or before the 1st day of each month, Expedia shall pay TRX Fees based
     on the forecast of Calls and Tickets for such month (the "Forecasted Fee").
     On or before the 15th day after the close of such month, TRX shall invoice
     Expedia the actual Fees (and any applicable Expedia Costs or Customer
     Charge-Backs), adjusted for any incentives, credits or penalties provided
     herein, for such month in accordance with the schedule set forth in
     Attachment 1 to Exhibit G.  The invoice shall include a statement setting
     forth the total number of calls handled that calendar month by TRX in
     connection with the Services and the applicable Fees and any applicable
     Expedia Costs or Customer Charge-Backs for which Expedia is responsible in
     accordance with Section 2(a) of the Agreement.  The statement shall include
     information sufficient to discern how the Fees were calculated and shall be
     in a format to be provided by Expedia.  Except for disputed amounts and
     amounts withheld in good faith by Expedia, Expedia shall pay the excess, if
     any, of the amount indicated in the invoice minus the Forecasted Fee within
     fifteen (15) days after receipt of the invoice.  In the event the
     Forecasted Fee is greater than the amount indicated in the invoice, then
     TRX shall pay Expedia the excess of the Forecasted Fee minus the amount
     indicated in the invoice within fifteen (15) days after receipt of the
     invoice by Expedia.  Late payments by either party shall accrue interest at
     a rate of one percent (1%) per month unless Expedia notifies TRX that
     Expedia disagrees with the calculation of the invoiced amount.  In the
     event taxes are required by any U.S. (state or federal) or foreign
     government to be withheld on payments made hereunder by Expedia to TRX,
     Expedia may deduct such taxes from the amount owed TRX and pay them to the
     appropriate taxing authority.  Expedia shall in turn promptly secure and
     deliver to TRX an official receipt for any taxes withheld that are owed by
     TRX.  Expedia will use reasonable efforts to minimize such taxes to the
     extent permissible under applicable law.  "

17.  The first sentence of Section 8 (f) is amended and restated in its entirety
as follows:

     "(n)  Upon the expiration or termination of this Agreement, other than
     termination by TRX because of nonpayment by Expedia which is not cured
     within ten (10) days after receipt of written notice sent by TRX to Expedia
     regarding such nonpayment, (i) TRX shall cooperate with Expedia, its
     subsidiaries or affiliates, to assist in the orderly transition of Services
     to Expedia, or as Expedia may direct, in a professional manner, with no
     disruption of the Services; and (ii) TRX shall remove all software and
     equipment provided by Expedia and shall deliver all such software and
     equipment to Expedia, including but not limited to those items detailed in
     Exhibit B, subject to TRX's possible option to purchase set forth in
     Section 8(g)(i)."

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                       5
<PAGE>

18.  Section 8 (g)(ii) of the Amended Agreement shall be deleted in its entirety
     and replaced as follows:

     "(g)

          (ii)  In addition, within sixty (60) days after the effective date of
     termination or expiration of this Agreement, the parties shall reconcile
     all accounts hereunder and TRX shall promptly refund and return to Expedia
     any unearned Fees, if any, and Expedia shall promptly pay to TRX any
     amounts that it may properly owe to TRX in accordance with this Agreement.
     Notwithstanding the foregoing, Expedia acknowledges that TRX may receive
     debit memos, chargebacks, LTA fees and other invoices after such sixty (60)
     day period and accordingly agrees to pay any of such amounts properly owed
     to TRX in accordance with this Agreement."

19.  Section 8 (g)(iii) of the Amended Agreement shall be deleted in its
entirety.

20.  Exhibit C (Service Process Requirements) is amended and restated in its
     entirety as set forth in the new Exhibit C attached hereto.

21.  Exhibit D (Payments) is amended and restated in its entirety as set forth
     in the new Exhibit D attached hereto.

22.  New Attachment 1 to Exhibit G (Reports) is added as set forth in the new
     Attachment 1 to Exhibit G attached hereto.

23.  New Exhibit M is added as set forth in the new Exhibit M attached hereto.

All other terms not expressly amended herein shall remain in full force and
effect as set forth in the Original Agreement.

EXPEDIA, INC.                          TRX

  /s/ Seth Eisner                        /s/ Norwood H. Davis III
--------------------------------       --------------------------------
By                                     By

  Seth Eisner                            Norwood H. Davis III
--------------------------------       --------------------------------
Name (Print)                           Name (Print)

  Senior Vice President                  President & CEO
--------------------------------       --------------------------------
Title                                  Title

  9/7/00                                 9/8/00
--------------------------------       --------------------------------
Date                                   Date

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

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                    Exhibit C - Service Process Requirements

     [*]

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

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<PAGE>

                             Exhibit D - Fees/Costs

1.  Payment:

     (a) Expedia will pay TRX on a Mid/Back Office and Front Office Fee basis in
accordance with the prices set forth below:

     [*]

          (1) "Mid/Back Office Fee" as used herein shall include payment for the
     following services: ticketing, refunds, voids, exchanges, support for LTA
     (lost ticket applications) reconciliation, debit memo processing, process
     and ticket distribution, ARC processing, record keeping and accounting,
     quality control processes (CoRRe, CRS scripts, all automated/robotic
     processes), delivery emails, schedule change processing and emails, survey
     emails, system planning and maintenance and reporting.  The parties may
     mutually agree to include other services within this definition of Mid/Back
     Office Fee.

          (2) "Front Office Fee" as used herein shall include payment for the
     following services:  inbound and outbound Emails; Calls, outbound calls,
     reporting, system planning and maintenance, and resolution and escalation
     for customer service issues. The parties may mutually agree to include
     other services within this definition of Front Office Fee.

          (3) The monthly payment will be determined as follows:

               (a) TRX will multiply the number of Tickets handled per month
          times the Mid/Back Office Fee to calculate the price per month.  (For
          example, if [*] are sold during a particular month, payment will be
          [*].

               (b) TRX will multiply the number of Calls handled per month times
          the Front Office Fee to calculate the price per month.   (For example,
          if there are [*] Calls during a particular month, payment will be [*].

          (4) Front Office and Mid/Back Office services shall encompass all
     Services that TRX has historically provided to Expedia.

          (5) The parties will actively work together to analyze the cause of
     Calls (what problems or issues motivate customers to Call TRX), and improve
     Call Ratios (determine and implement a strategy/process design to prevent
     or reduce the number of Calls.)

     [*]

2.  Costs

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                       8
<PAGE>

     (a) Expedia shall bear the costs for the following items in connection with
the Services ("Expedia Costs"):

     [*]

     (b) TRX shall bear all traditional costs associated with providing the
Services ("TRX Costs"). Traditional costs are all costs that have been borne by
TRX and Expedia as of the Execution Date of the AMENDMENT NUMBER 1, except for
the Expedia Costs defined above and as may otherwise be set forth in the
Agreement.

     (c) In the event that, upon the request of Expedia, TRX performs services
not included under this Agreement, Expedia shall bear any and all costs of such
services, including, but not limited to, technology development costs, as
mutually agreed upon by the parties.  Notwithstanding the provisions of Section
3 of the Agreement, in the event TRX provides technology development to Expedia
as a service not included under this agreement, (i) if TRX charges Expedia below
the then current market rate for such service, TRX shall own any and all
intellectual property rights for such developed technology; and (ii) if TRX
charges Expedia at or above the current market rate for such service, Expedia
shall own any and all intellectual property rights for such developed technology

     (e) Expedia shall bear all costs of and relating to and any and all
American Express charges incurred in connection with the Services and shall pay
all such costs directly to American Express. TRX agrees to provide to Expedia
the applicable American Express bills and such other documentation reasonably
requested by Expedia which are in TRX's possession.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                       9
<PAGE>

                      Attachment 1 to Exhibit G - Reports

In addition to reporting requirements set forth in Exhibit G, TRX shall provide
Expedia with data and reporting as specified below.  TRX agrees to provide
sample data and reporting prior to implementation as requested by Expedia.  Any
such requested data and reporting shall be approved by Expedia prior to
implementation, which approval shall not be unreasonably withheld.

1.   Daily Call Data.  TRX shall archive daily phone statistics from 12:00 a.m.-
12:00 a.m. daily.  The month's complete daily archive data will be made
available to Expedia within five (5) business days from the end of each calendar
month, per an electronic file format to be provided by Expedia.

Call Center Daily Statistics summary will include the following with daily
totals:

     . # of US Tickets
     . $ of US Tickets
     . # of CA Tickets
     . $ of CA Tickets
     . E-Tkt Percentage (US Tickets Only)
     . # of Emails Received
     . # of Emails Sent
     . ASA Email
     . Email/Ticket Ratio
     . # Call Answered
     . ASA Phone
     . Abandon % [*]
     . Call/Ticket Ratio
     . Staffed FTEs

2.   TRX shall archive monthly phone statistics.  The month's complete daily
archive data will be made available to Expedia within five (5) business days
from the end of each calendar month, per an electronic file format to be
provided by Expedia.

Call Center Monthly Statistics summary will include the following with monthly
totals:

     . # of US Tickets
     . $ of US Tickets
     . # of CA Tickets
     . $ of CA Tickets
     . E-Tkt Percentage (US Tickets Only)
     . # of Emails Received
     . # of Emails Sent

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                      10
<PAGE>

     . ASA Email
     . Email/Ticket Ratio
     . # Call Answered
     . ASA Phone
     . Abandon % [*]
     . Call/Ticket Ratio

3.   Incident Reports.  All issues and escalations generated by TRX, will be
tracked/traced using a numerical code and procedure to be provided by Expedia.
On an exception basis, Expedia may require TRX to track specific incident types.
Such information may include, but not be limited to, customer name, phone
number, system configuration information and incident description.

4.   Additional Reports.  In addition to the reports described above, TRX shall
provide the following reports to Expedia as specified by the table below and in
accordance with the Report Delivery Schedule below.  The parties acknowledge and
agree that the type, format, and due date of the Reports will be jointly
developed by TRX and Expedia and are subject to change and that the parties will
work together to mutually agree upon such changes.

<TABLE>
<CAPTION>
Report Name                Frequency                 Due Date               Deliver or Post
---------------------------------------------------------------------------------------------
<S>                    <C>                <C>                             <C>
Weekly Credit Card     TBD                TBD                             Expedia
 Charge Back Debit
 Memos
---------------------------------------------------------------------------------------------
FPM/HPM Issue Report   Monthly            TBD                             Expedia

---------------------------------------------------------------------------------------------
CRD Escalated Issues   TBD                TBD                             Expedia
 Report
---------------------------------------------------------------------------------------------
Debit Memo Payment     Monthly            TBD                             Expedia
 Summary Report -
 Due on the same
 schedule as the
 Monthly Invoice
 (attached)
---------------------------------------------------------------------------------------------
[*]                    [*]                [*]                             [*]
---------------------------------------------------------------------------------------------
Monthly Invoices       Monthly            Due in accordance with the      Expedia
 .  Service Invoice                        due dates set forth in the
 .  Bill Back Invoice                      Report Delivery Schedule below
 .  Promotion
</TABLE>

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                      11
<PAGE>

<TABLE>
<S>                    <C>                <C>                             <C>
---------------------------------------------------------------------------------------------
   Line Invoice
 .  AAB Invoice
---------------------------------------------------------------------------------------------
End of Month Report    Monthly            TBD                             Expedia
 (EOM)
---------------------------------------------------------------------------------------------
Monthly Business       Monthly            TBD                             Expedia
 Review (MBR)
 Presentation
---------------------------------------------------------------------------------------------
Quarterly Business     Quarterly          TBD                             Expedia
 Review (QBR)
 Presentation
---------------------------------------------------------------------------------------------
</TABLE>

Report Delivery Schedule - Monthly Schedule of Due Dates (through CY01):

1    ARC data is not available until ARC is closed. This always occurs on the
     Thursday following the week containing the last day of the month. For
     instance, February 29 occurs on a Tuesday. The ARC closing for that week
     does not occur until Thursday, 3/9
2    Once ARC is closed, the download begins. Currently the download takes 24
     hours. As volume grows, this download is expected to take significantly
     longer to achieve and will need to be broken into smaller and smaller time
     periods.
3    Considering the above, the monthly report can not be produced until the
     Monday following the final ARC close.
4    Hardcopy and all back-up data to be shipped same day soft copy is sent

<TABLE>
<CAPTION>
Month       Month closes           ARC Closes      Monthly Report Delivered
-------------------------------------------------------------------------------
<S>         <C>                   <C>              <C>
Feb-00      Tuesday, 2/29          9-Mar           13-Mar
-------------------------------------------------------------------------------
Mar-00      Friday, 3/31           6-Apr           10-Apr
-------------------------------------------------------------------------------
Apr-00      Sunday, 4/30           4-May           10-May
-------------------------------------------------------------------------------
May-00      Wednesday, 5/31        8-Jun           12-Jun
-------------------------------------------------------------------------------
Jun-00      Friday, 6/30           6-Jul           10-Jul
-------------------------------------------------------------------------------
Jul-00      Monday, 7/31           10-Aug          14-Aug
-------------------------------------------------------------------------------
Aug-00      Thursday, 8/31         7-Sep           11-Sep
-------------------------------------------------------------------------------
Sep-00      Saturday, 9/30         5-Oct           10-Oct
-------------------------------------------------------------------------------
Oct-00      Tuesday, 10/31         9-Nov           13-Nov
-------------------------------------------------------------------------------
Nov-00      Thursday, 11/30        7-Dec           11-Dec
-------------------------------------------------------------------------------
Dec-00      Sunday, 12/31          4-Jan           10-Jan
-------------------------------------------------------------------------------
Jan-01      Wednesday, 1/31        8-Feb           12-Feb
-------------------------------------------------------------------------------
Feb-01      Wednesday, 2/28        8-Mar           12-Mar
-------------------------------------------------------------------------------
Mar-01      Saturday, 3/31         5-Apr           10-Apr
-------------------------------------------------------------------------------
Apr-01      Monday, 4/30           10-May          14-May
-------------------------------------------------------------------------------
May-01      Thursday, 5/31         7-Jun           11-Jun
-------------------------------------------------------------------------------
</TABLE>

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                      12
<PAGE>

<TABLE>
<S>         <C>                   <C>              <C>
-------------------------------------------------------------------------------
Jun-01      Saturday, 6/30         5-Jul           10-Jul
-------------------------------------------------------------------------------
Jul-01      Tuesday, 7/31          9-Aug           13-Aug
-------------------------------------------------------------------------------
Aug-01      Friday, 8/31           6-Sep           10-Sep
-------------------------------------------------------------------------------
Sep-01      Sunday, 9/30           4-Oct           10-Oct
-------------------------------------------------------------------------------
Oct-01      Wednesday, 10/31       8-Nov           12-Nov
-------------------------------------------------------------------------------
Nov-01      Friday, 11/30          6-Dec           10-Dec
-------------------------------------------------------------------------------
Dec-01      Monday, 12/31          10-Jan          14-Jan
-------------------------------------------------------------------------------
</TABLE>

5.   Business Reviews .  TRX shall organize and present monthly and quarterly
business reviews for Expedia. The agenda and expectations will be based on input
from Expedia. In general, these meetings will include a TRX performance review,
continuous improvement projects, management status reviews, cost reduction
initiatives and other operational areas and issues. At a minimum, TRX shall
include:

     .  Performance reviews by product; air, car, hotel reservations
     .  Highlights and Lowlights
     .  Performance against goals and metrics
     .  Help Needed from Expedia
     .  Priorities
     .  Project Updates (i.e., Quality Initiatives, Tool training, etc.)
     .  Update from last business review
     .  Appendix with support data (as necessary)

Quarterly expectations:
     .  Held the month following the Expedia Fiscal Quarter End (Jan, April,
        July, Oct)
     .  Formal presentation shall be delivered in Bellevue, WA.
     .  Audience: Expedia Customer Service Management  and Operations Managers
     .  Soft copies of presentation shall be made available five (5) business
        days prior to meeting.

Monthly expectations:
     .  Held each month for the previous months' activity
     .  Informal presentation, held via teleconference
     .  Audience: Customer Service Management.
     .  Soft copies of presentation shall be made available two (2) business
        days prior to meeting

Expedia Report Obligations

Expedia will provide TRX with the following reports.  Additional reports may be
requested by TRX and will be jointly developed by TRX and Expedia.

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                      13
<PAGE>

1.   General Survey Results - Expedia will provide TRX with a weekly and monthly
     report of the General Call Center Customer Survey Results.  The weekly
     summary will cover the period Monday - Sunday and will be provided by
     Wednesday following each week.  The monthly survey will be provided by the
     5th day following each month.  The report will include the number of
     responses and the average score for each question.

2.   Average Speed of Answer (ASA) for calls transferred to TravelScape.
     Expedia will provide TRX with a weekly and monthly report to include the
     number of calls transferred by TRX to TravelScape and the Average Speed of
     Answer for those respective calls. The weekly summary will cover the period
     Monday - Sunday and will be provided by Monday following each week.  The
     monthly report will be provided by the 5th  day following each month.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                      14
<PAGE>

                   Exhibit M - Tacoma Facility Specifications
                    Estimated Amounts as of August 30, 2000

           Description of the services, software, hardware, equipment
            and facility that will be known as the Tacoma Facility.

                                      [*]

[*]  The redacted portion, indicated by this symbol, is the subject of a
confidential treatment request.

                                      15

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