Document:

EX-10.1

 Exhibit 10.1

APAC Customer Services, Inc.

Management Incentive Plan

As Amended and Restated

Effective January 3, 2005

1

	 	 	 	 	 	 	 	 	 
	SECTION 1
	 	ESTABLISHMENT OF THE PLAN                             
	 		1	
	1.1
	 	Purpose                                               
	 		1	
	1.2
	 	Term                                                  
	 		1	
	SECTION 2
	 	DEFINITIONS                                           
	 		1	
	2.1
	 	Annual Incentive Award                                
	 		1	
	2.2
	 	Award                                                 
	 		1	
	2.3
	 	Award Agreement                                       
	 		1	
	2.4
	 	Base Salary                                           
	 		1	
	2.5
	 	Board                                                 
	 		1	
	2.6
	 	Change in Control                                     
	 		1	
	2.7
	 	Code                                                  
	 		2	
	2.8
	 	Committee                                             
	 		2	
	2.9
	 	Company                                               
	 		2	
	2.10
	 	Eligible Individual                                   
	 		2	
	2.11
	 	Fair Market Value                                     
	 		2	
	2.12
	 	Long-Term Incentive Award                             
	 		2	
	2.13
	 	Participant                                           
	 		3	
	2.14
	 	Performance Goals                                     
	 		3	
	2.15
	 	Performance Period                                    
	 		3	
	2.16
	 	Plan                                                  
	 		3	
	2.17
	 	Plan Year                                             
	 		3	
	2.18
	 	Stock                                                 
	 		3	
	2.19
	 	Stock Plan                                            
	 		3	
	SECTION 3
	 	ELIGIBILITY AND PARTICIPATION                         
	 		3	
	3.1
	 	General                                               
	 		3	
	3.2
	 	Partial Year Participation                            
	 		3	
	3.3
	 	No Right to Participate                               
	 		3	
	SECTION 4
	 	INCENTIVE AWARD OPPORTUNITY                           
	 		4	
	4.1
	 	Performance Goals                                     
	 		4	
	4.2
	 	Awards                                                
	 		4	
	4.3
	 	Maximum Award                                         
	 		5	
	SECTION 5
	 	PAYMENT OF INCENTIVE AWARDS                           
	 		5	
	5.1
	 	Form and Timing of Payment                            
	 		5	
	5.2
	 	Payment of Partial Awards                             
	 		5	
	5.3
	 	Termination of Employment                             
	 		5	
	5.4
	 	Change in Control Termination                         
	 		5	
	SECTION 6
	 	RIGHTS OF PARTICIPANTS                                
	 		5	
	6.1
	 	No Employment Rights                                  
	 		5	
	6.2
	 	Nontransferability                                    
	 		5	
	SECTION 7
	 	ADMINISTRATION, LIABILITY, INDEMNIFICATION            
	 		6	
	7.1
	 	Administration                                        
	 		6	
	7.2
	 	Liability; Indemnification                            
	 		6	
	SECTION 8
	 	AMENDMENT, MODIFICATION AND TERMINATION               
	 		7	
	SECTION 9
	 	MISCELLANEOUS                                         
	 		7	
	9.1
	 	Governing Law                                         
	 		7	
	9.2
	 	Withholding Taxes                                     
	 		7	
	9.3
	 	Shareholder Approval                                  
	 		7	
	9.4
	 	Costs of the Plan                                     
	 		7	
	9.5
	 	Unsecured General Creditor                            
	 		7	
	9.6
	 	Entire Agreement                                      
	 		7	
	9.7
	 	Limitations of Liability                              
	 		8	
	9.8
	 	Successors                                            
	 		8	
	9.9
	 	Captions, Gender and Number                           
	 		8	
	9.10
	 	Headings                                              
	 		8	
	9.11
	 	Severability                                          
	 		8	

2

APAC Customer Services, Inc.

Management Incentive Plan

(As Amended and Restated Effective January 3, 2005)

Section 1

ESTABLISHMENT OF THE PLAN

1.1 Purpose. APAC Customer Services, Inc. established the APAC Customer Services, Inc.
Management Incentive Plan effective as of January 3, 2000, and amends the Plan by this restatement,
to reward certain eligible employees of the Company who help achieve annual and long-term
performance goals of the Company and, in some cases, specified individual such goals.

1.2 Term. The Company hereby amends and restates the Plan, as set forth herein, effective
January 3, 2005. The Plan shall terminate on the 10th anniversary of the effective date
(unless sooner terminated by the Board pursuant to Section 9).

Section 2

DEFINITIONS

2.1 Annual Incentive Award. “Annual Incentive Award” means the actual bonus earned
during a Plan Year by a Participant, payable to the Participant in cash or Stock having a Fair
Market Value equal to such earned bonus amount, as determined by the Committee at or after the end
of a Performance Period of one Plan Year. A Participant’s Annual Incentive Award may, in the
discretion of the Committee, be stated as a percentage of the Participant’s Base Salary, a dollar
amount or other measurement.

2.2 Award. “Award” means an Annual Incentive Award or a Long-Term Incentive Award. “Awards”
means two or more Annual Awards, Long-Term Incentive Awards or a combination thereof.

2.3 Award Agreement. “Award Agreement” means a written agreement between the Company and the
Participant that establishes the terms, conditions and restrictions applicable to an Award in
addition to those established by the Plan and by the Committee’s exercise of its administrative
powers.

2.4 Base Salary. “Base Salary” means the annual base pay rate in effect at the end of the
Performance Period.

2.5 Board. “Board” means the Board of Directors of the Company.

2.6 Change in Control. “Change in Control” means any of the following events:

(a) A tender offer shall be made and consummated for the ownership of more than 50% of the
outstanding voting securities of the Employer;

(b) The Employer shall be merged or consolidated with another corporation and as a result of
such merger or consolidation less than 50% of the outstanding voting securities of the surviving or
resulting corporation shall be owned in the aggregate by the former shareholders of the Employer,
as the same shall have existed immediately prior to such merger or consolidation;

(c) The Employer shall sell all or substantially all of its assets to another corporation
which is not a wholly-owned subsidiary or affiliate;

(d) As the result of, or in connection with, any contested election for the Board of Directors
of the Employer, or any tender or exchange offer, merger or business combination or sale of assets,
or any combination of the foregoing (a “Transaction”), the persons who were Directors of the
Employer before the Transaction shall cease to constitute a majority of the Board of Directors of
the Employer, or any successor thereto; or

(e) A person, within the meaning of Section 3(a)(9) or of Section 13(d)(3) (as in effect on
the date hereof) of the Securities and Exchange Act of 1934 (“Exchange Act”), other than any
employee benefit plan then maintained by the Employer, shall acquire more than 50% of the
outstanding voting securities of the Employer (whether, directly, indirectly, beneficially or of
record). For purposes hereof, ownership of voting securities shall take into account and shall
include ownership as determined by applying the provisions of Rule 13d-3(d)(1)(i) (as in effect on
the date hereof) pursuant to the Exchange Act.

Notwithstanding the foregoing, (i) a Change in Control will not occur for purposes of this
Agreement merely due to the death of Theodore G. Schwartz, or as a result of the acquisition by
Theodore G. Schwartz, alone or with one or more affiliates or associates, as defined in the
Exchange Act, of securities of the Employer, as part of a going-private transaction or otherwise,
unless Mr. Schwartz or his affiliates, associates, family members or trusts for the benefit of
family members (collectively, the “Schwartz Entities") do not control, directly or indirectly, at
least twenty-seven percent (27%) of the resulting entity, and (ii) if the Schwartz Entities
control, directly or indirectly, less than twenty-seven (27%) percent of the Employer’s voting
securities while it is a public company, then “331/3%” shall be substituted
for “50%” in clauses (a) and (e) of this Section 2.5, and “662/3%” shall be
substituted for “50%” in clause (b) of this Section 2.5.

2.7 Code. “Code” means the Internal Revenue Code of 1986, as amended. References to a Section
of the Code shall include references to any temporary or final regulation related to such Section
or any successor to such Section or regulation.

2.8 Committee. “Committee” means the Compensation Committee of the Board designated to
administer the Plan in accordance with Section 8. Unless the Board determines otherwise, and such
determination is reduced to a writing articulating the reasons for such determination, the
Committee shall be comprised solely of not less than 2 members, each of whom shall qualify as: (a)
a “Non-Employee Director” within the meaning of Rule 16b-3(b)(3) (or any successor rule) under the
Exchange Act, (b) an “outside director” within the meaning of Section 162(m) of the Code (or any
successor law or regulation), and (c) an “independent director” as such term is defined or used by
the rules of the exchange or system on which the Company’s Stock is listed.

2.9 Company. “Company” means APAC Customer Services, Inc., a Delaware corporation, and any
successor thereto.

2.10 Eligible Individual. “Eligible Individual” means one of the employees of the Company
designated as such by the Committee.

2.11 Fair Market Value. “Fair Market Value” means (a) if Stock is readily tradeable on a
national securities exchange or other market system, the closing price of Stock on the date of
calculation (or on the last preceding trading date if Stock was not traded on such date), or (b) if
Stock is not then readily tradeable on a national securities exchange or other market system (i)
the book value of a share of Stock as of the last day of the last completed fiscal quarter
preceding the date of calculation; or (ii) any other value as otherwise determined in good faith by
the Board.

2.12 Long-Term Incentive Award. “Long-Term Incentive Award” means the actual long-term
incentive award earned during a Performance Period of two or more Plan Years by a Participant,
payable in cash or Stock having a Fair Market Value equal to such earned award amount, as
determined by the Committee at or after the end of the Performance Period. may, in the discretion
of the Committee, be stated as a percentage of the Participant’s Base Salary, a dollar amount or
other measurement.

2.13 Participant. “Participant” means an Eligible Individual who has been designated as
eligible to participate under Section 3.

2.14 Performance Goals. “Performance Goals” means the criteria established by the Committee
pursuant to Section 4, which shall be used to determine whether a Participant is entitled to an
Annual Incentive Award or a Long-Term Incentive Award and the amount of such Award.

2.15 Performance Period. “Performance Period” means one or more Plan Years establishing the
period for measuring the achievement of Performance Goals under an Annual Award or Long-Term
Incentive Award.

2.16 Plan. “Plan” means this APAC Customer Services, Inc. Management Incentive Plan, as set
forth herein, and amended from time to time.

2.17 Plan Year. “Plan Year” means the Company’s fiscal year.

2.18 Stock. “Stock” means one or more shares of the common stock, $0.01 par value per share,
of the Company.

2.19 Stock Plan. “Stock Incentive Plan” means the Amended and Restated 1995 Incentive Stock
Plan of the Company, as may be in effect from time to time, and any successor plan thereto.

Section 3

ELIGIBILITY AND PARTICIPATION

3.1 General. The Committee, in its discretion, shall designate the Eligible Individuals
who are eligible to participate in the Plan for each Performance Period. Eligible Individuals who
are eligible to participate in the Plan shall be so notified in writing, and shall be apprised of
the Performance Goals and related Award opportunities for the applicable Performance Period.

3.2 Partial Year Participation. In the event that an Eligible Individual becomes eligible to
participate in the Plan subsequent to the commencement of a Performance Period (either because he
or she first becomes an Eligible Individual or because he or she is designated as eligible to
participate after the commencement of the Performance Period), then such individual’s Award shall
be determined using the amount of the Award that would be payable for the full Performance Period
(but for the Participant’s participation for a partial year) multiplied by a fraction, the
numerator of which is the number of days in such Performance Period that the Participant was
eligible to participate in the Plan and the denominator of which is the total number of days
comprising the Performance Period.

3.3 No Right to Participate. No Participant, Eligible Individual or other employee of the
Company shall at any time have the right to be selected for participation in the Plan for any
Performance Period, despite having previously participated in this Plan or another incentive plan
of the Company.

Section 4

INCENTIVE AWARD OPPORTUNITY

4.1 Performance Goals.

(a) Performance Goals. Prior to the beginning of a Performance Period, or as soon as
practicable thereafter but not later than 90 days after commencement of the Performance Period, the
Committee, in its discretion, and subject to the approval of the Board, shall in writing establish
objective Performance Goals for Eligible Individuals. For the Performance Goals so established, the
Committee shall establish individual or aggregate threshold, target and maximum levels of
performance necessary to achieve and to earn all or a portion of an Award. The Performance Goals
may be based upon both financial and non-financial goals, including (i) earnings before interest,
taxes, depreciation and amortization, (ii) revenue, (iii) sales, (iv) earnings per share, (v) funds
from operations, (vi) pretax income before allocation of corporate overhead and bonus, (vii)
budget, (viii) cash flow, (ix) net income, (x) division, group or corporate financial goals, (xi)
appreciation in or maintenance of the price of the Stock or any other publicly traded securities of
the Company, (xii) dividends, (xiii) total shareholder return, (xiv) return on shareholders’
equity, (xv) return on assets, (xvi) return on investment, (xvii) internal rate of return, (xviii)
attainment of strategic and operational initiatives, (xix) market share, (xx) operating margin,
(xxi) profit margin, (xxii) gross profits, (xxiii) earnings before interest and taxes, (xxiv)
economic value-added models, (xxv)comparisons with various stock market indices, (xxvi) increase in
number of customers, and (xxvii) reductions in costs, as determined by the Committee.

(b) Individual Performance Goals. If the Committee determines that the Award shall be
attributable, in part, to a Participant’s achievement of individual Performance Goals, such
achievement shall be determined by the Committee after consulting the person to whom the
Participant directly reports.

(c) Adjustment of Performance Goals. For any Award subject to Section 162(m) of the Code, the
Committee shall not have the authority to increase the Award opportunities during a Performance
Period, but shall have authority to exercise negative discretion provided that such exercise does
not result in an increase in the Award of another Participant. For any other Award, the Committee
shall have the right to increase or to decrease the Performance Goals and the Award opportunities
if it determines that external changes or other unanticipated business conditions have materially
affected the fairness of the Performance Goals and have unduly influenced the ability to achieve
the Performance Goals. Further, in the event of a Performance Period of less than twelve (12)
months, the Committee shall have the authority to equitably adjust the Performance Goals and the
Incentive Award opportunities, in its sole discretion accordingly.

4.2 Awards. The Committee shall have the authority, in its sole discretion, to grant Annual
Incentive Awards and Long-Term Incentive Awards to Participants, and to establish the terms and
conditions of such Awards, including payout, tax withholding and restrictive covenants, and, in the
case of any payout in Stock, vesting and other restrictions, the effects of the termination of a
Participant’s employment or service and transferability, in each case in accordance with the terms
of the Stock Plan. Each Award granted under the Plan shall be evidenced by an Award Agreement
which shall be signed by the Committee and the Participant; provided, however, that in the event of
any conflict between a provision of the Plan and any provision of an Award Agreement, the provision
of the Plan shall prevail. Annual Incentive Awards or Long-Term Incentive Awards based on
percentage achievement of Performance Goals between the threshold, target and maximum levels shall
be determined by interpolation in accordance with procedures established by the Committee.

4.3 Maximum Award. The maximum dollar amount of any Annual Incentive Award and of any
Long-Term Incentive Award that may be paid to any single Participant in any calendar year with
respect to Awards the compensation of which is determined by a formula that calculates a dollar
amount (whether payable in cash or property) is (a) the greater of $1,000,000 or 250% of the
Participant’s Base Salary for Annual Incentive Awards and (b) the greater of $2,000,000 or 500% of
the Participant’s Base Salary for Long-Term Incentive Awards. The maximum aggregate number of
shares of Stock that may be granted to any single Participant in any calendar year with respect to
Awards the compensation of which is determined by the number of shares of Stock actually awarded or
subject to vesting shall be 300,000 shares, subject to adjustment as provided in Section 11 of the
Stock Plan; provided, however, that with respect to Awards that may be subject to Section 162(m) of
the Code, such modifications and/or changes do not disqualify compensation attributable to such
Awards as “performance-based compensation” under Section 162(m) of the Code.

Section 5

PAYMENT OF INCENTIVE AWARDS

5.1 Form and Timing of Payment. As soon as practicable after the end of the applicable
Performance Period, the Company shall pay to each Participant the amount due under the
Participant’s Annual Incentive Award or Long-Term Incentive Award for the applicable Performance
Period, in cash or Stock, in accordance with the terms and conditions of the Award and the
procedures established by the Committee. All Awards payable in Stock shall be issued pursuant to
the Stock Plan to the extent of shares of Stock available for issuance thereunder.

5.2 Payment of Partial Awards. In the event a Participant no longer meets the eligibility
criteria set forth in the Plan during the course of a particular Performance Period (other than due
to termination of employment), the Committee may, in its discretion, pay a partial award for the
portion of the Plan Year the individual was a Participant.

5.3 Termination of Employment. It is a condition to the payment of an Annual Incentive Award
and a Long-Term Incentive Award under the Plan that the Participant be employed on the date of
payment, unless the Award Agreement providing for such Award specifically provides otherwise.

5.4 Change in Control Termination. Unless an Annual Incentive Award or any Long-Term
Incentive Award specifically provides otherwise, if the Company terminates a Participant’s
employment coincident with or after a Change in Control, the Participant shall be entitled to
receive an amount of such Award for such Performance Period equal to the product of (a) a target
level Award multiplied by (b) a fraction, the numerator of which is the number of days that the
Participant was participating during the applicable Performance Period through the day of
termination and the denominator of which is the total number of days comprising such Performance
Period. Payment under this Section 5.4 may be made in accordance with Section 5.1 or sooner, as
determined by the Committee in its discretion.

Section 6

RIGHTS OF PARTICIPANTS

6.1 No Employment Rights. Nothing in the Plan shall interfere with or limit in any way
the right of the Company to terminate any Eligible Individual’s employment at any time, nor confer
upon any Eligible Individual any right to continue in the employ of the Company.

6.2 Nontransferability. No Participant or any other person shall have any right to commute,
sell, assign, transfer, pledge, anticipate, mortgage or otherwise encumber, transfer, hypothecate
or convey in advance of actual receipt of the amounts, if any, payable hereunder, or any part
thereof, which are, and all rights to which are, expressly declared to be unassignable and
non-transferable. No part of the amounts payable shall, prior to actual payment, be subject to
seizure or sequestration for the payment of any debts, judgment, alimony or separate maintenance
owed by a Participant or any other person, nor be transferable by operation of law in the event of
a Participant’s or any other person’s bankruptcy or insolvency.

Section 7

ADMINISTRATION, LIABILITY, INDEMNIFICATION

7.1 Administration. The Committee shall administer the Plan in accordance with its
terms, and shall have the sole discretion and authority necessary to carry out the administration
of the Plan. With respect to Participants whose position is below the Senior Vice President level,
the Committee may delegate, to one or more individuals, some or all of its authority to administer
the Plan and to permit such individuals to have the discretion necessary to carry out the
administration of the Plan to the extent that award and payment of Awards to such Participants are
not subject to Section 162(m) of the Code. Such authority shall include the authority to:

(a) Select the Eligible Individuals eligible to participate in the Plan for each Performance
Period or portion thereof;

(b) To determine eligibility for and the type and size of an Award granted under the Plan;

(c) To grant Awards to, and to enter into Award Agreements with, Participants;

(d) Determine the Performance Goals applicable to the payment of Annual Incentive Awards and
Long-Term Incentive Awards, and the amount of the Annual Incentive Awards and Long-Term Incentive
Awards payable upon the Participants’ achievement of the applicable Performance Goals;

(e) To the extent consistent with the Plan, to impose such terms, limitations, restrictions,
and conditions upon the receipt of Annual Incentive Awards and Long-Term Incentive Awards as it
deems appropriate, and, to the extent consistent with the Plan, to grant waivers of Plan terms,
conditions, restrictions, and limitations;

(f) To accelerate the vesting conditions of any Award payable in Stock when such action would
be in the best interests of the Company;

(g) Interpret the Plan, make any necessary factual determinations under the Plan, adopt,
amend, and rescind administrative guidelines and other rules and regulations relating to the Plan;

(h) Correct any defect or omission or reconcile any inconsistency in this Plan or any award of
payment hereunder, and

(i) Make all other necessary determinations and take all other actions necessary or advisable
for the implementation and administration of the Plan.

(j) The Committee’s determinations on matters within its authority shall be conclusive and
binding upon all parties (including Participants’ heirs, successors and legal representatives).

7.2 Liability; Indemnification. No member of the Board, no member of the Committee and no
employee of the Company shall be liable for any act or failure to act hereunder, except in
circumstances involving his or her bad faith, gross negligence or willful misconduct, or for any
act or failure to act hereunder by any other member or employee or by any agent to whom duties in
connection with the administration of the Plan have been delegated. The Company shall indemnify
members of the Committee and any agent of the Committee who is an employee of the Company, against
any and all liabilities or expenses to which they may be subjected by reason of any act or failure
to act with respect to their duties on behalf of the Plan, except in circumstances involving such
person’s bad faith, gross negligence or willful misconduct.

Section 8

AMENDMENT, MODIFICATION AND TERMINATION

The Committee, in its sole discretion, without notice, at any time and from time to time,
may in writing modify or amend, in whole or in part, any or all of the provisions of the Plan, or
suspend or terminate it entirely; provided, however, that no such modification, amendment,
suspension, or termination may, without the consent of a Participant (or his or her beneficiary in
the case of the death of the Participant), reduce the right of a Participant (or his or her
beneficiary, as the case may be) to a payment or distribution hereunder to which he or she is
otherwise entitled.

Section 9

MISCELLANEOUS

9.1 Governing Law. The Plan, and all agreements hereunder, shall be governed by and
construed in accordance with the laws of the State of Illinois (without regard for its conflict of
laws rules).

9.2 Withholding Taxes. The Company shall have the right to deduct from all payments under the
Plan any Federal, state, or local taxes required by law to be withheld with respect to such
payments.

9.3 Shareholder Approval. Any Awards hereunder to be granted after the annual meeting of
shareholders immediately succeeding the date that this Plan adopted by the Board, and this Plan
respecting such Awards, are made subject to the condition that the Plan be approved by the
shareholders of the Company. If the Plan is not so approved, it and such Awards shall be null and
void and without effect. Shareholder approval shall not be required for Awards granted prior to
such annual meeting. If required by Section 162(m) of the Code or any successor regulation or
rule, the material terms of performance goals as described in Section 4.1 shall be disclosed to and
reapproved by the shareholders of the Company no later than the first shareholder meeting that
occurs in the 5th year following the year in which the Company’s shareholders previously approved
such performance goals.

9.4 Costs of the Plan. All costs of implementing and administering the Plan shall be borne by
the Company.

9.5 Unsecured General Creditor. Participants and their heirs, successors and assigns shall
have no legal or equitable rights, interest or claims in any property or assets of the Company by
virtue of participation in the Plan. The Company’s obligation under the Plan shall be that of an
unfunded and unsecured promise of the Company to pay money in the future.

9.6 Entire Agreement. Except to the extent an Employment Agreement expressly provides for
additional or other terms pertaining to a Participant’s or beneficiary’s annual or long-term
incentive compensation, this Plan (as may be amended from time to time) and Award Agreements
thereunder are the entire agreement between the Company and the Participants and beneficiaries
regarding the Plan. No oral statement regarding the Plan may be relied upon by any Participant or
beneficiary.

9.7 Limitations of Liability. The liability of the Company under this Plan is limited to the
obligations expressly set forth in the Plan, and no term or provision of the Plan may be construed
to impose any further or additional duties, obligations or costs on the Company or the Committee
not expressly set forth in the Plan.

9.8 Successors. All obligations of the Company under the Plan shall be binding upon and inure
to the benefit of any successor to the Company, whether the existence of such successor is the
result of a direct or indirect purchase, merger, consolidation, or otherwise, of all or
substantially all of the business and/or assets of the Company.

9.9 Captions, Gender and Number. The descriptive headings in this Plan are inserted for
convenience of reference only and are not intended to be part of or to affect the meaning or
interpretation of the Plan. The use of the word “including” in this Plan shall be by way of
example rather than by limitation. Except where otherwise indicated by the context, any masculine
term used herein also shall include the feminine, the plural shall include the singular, and the
singular shall include the plural.

9.10 Headings. The headings and captions contained herein are provided for convenience only,
and are not to be used to in the interpretation or construction of any provision contained in the
Plan.

9.11 Severability. In the event any provision of the Plan shall be held illegal or invalid
for any reason, the illegality or invalidity shall not affect the remaining parts of the Plan, and
the Plan shall be construed and enforced as if the illegal or invalid provision had not been
included.

IN WITNESS WHEREOF, the Company has executed this Plan by its duly authorized officers as of
this 9th day of February, 2005, effective the effective date set forth in Section 1.2.

APAC CUSTOMER SERVICES, INC.

	 	 	 
	By:

	 	/s/ Linda R. Witte
	
 
	 	 
	 
	 	 
	Its:

	 	Senior Vice President
	
 
	 	 
	 
	 	 

3EX-10.2

Exhibit 10.2

APAC CUSTOMER SERVICES, INC.

MANAGEMENT INCENTIVE PLAN

ANNUAL AWARD AGREEMENT

	 	 	 
	To:

	 	

	 

	 	 
	From:

	 	

	
 
	 	 
	Date:

	 	

	 

	 	 
	Re:

	 	2005 Annual Incentive Award

The Company is pleased to award to you the opportunity to earn an Annual Incentive Award
pursuant to the Company’s Management Incentive Plan (“Plan”) for the 2005 fiscal year (the
“Performance Period”). The terms of your Award are described below. To participate in this Award,
you must sign and return one copy of this Award Agreement to      by      ,
200     . You have been furnished a copy of the Plan and are encouraged to carefully review it. All
capitalized terms not defined in this Award Agreement have the meaning defined in the Plan. In the
event of any term or condition of this Award that is not addressed in this Award Agreement or of
any inconsistency between this Award and the Plan, the terms of the Plan will govern.

1. Award Opportunity. You are eligible to receive an award equal to a percentage of
your Base Salary upon satisfaction of the performance conditions set forth on the attached
Schedule. Payment of earned Awards generally is made as soon as practicable after the end of the
Performance Period but usually within      days. This Award will be paid [form of payment]

2. Termination of Employment.

(a) Termination Generally. Except as provided below, it is a condition to the payment
of your Award that you be employed on the date of payment.

(b) Termination by Death or Disability. If your employment with the Company
terminates by reason of your death or Disability during the Performance Period, then you (or your
beneficiary or estate, as described below) will be entitled to receive an amount of your Award
equal to the product of (i) the Target level of the Award multiplied by (ii) the fraction, the
numerator of which is the number of days that you participated during the Performance Period
through the day of termination and the denominator of which is the total number of days comprising
the Performance Period. Payment will be made when Awards are paid to other Participants after the
end of the Performance Period or sooner, as determined by the Committee in its discretion.

If your employment with the Company terminates by reason of your death, then payment of your
Award will be made to your surviving spouse, if any, or other beneficiary designated in a writing
delivered to the Company (and in such form as is prescribed by the Company). If you have no
surviving spouse and have not designated a beneficiary, then the payment will be made to your
estate.

(c) Termination Following a Change in Control.

(i) Any provision of the Plan to the contrary notwithstanding, if coincident with or
after a Change in Control of the Company your employment is involuntarily terminated by the
Company for Cause or voluntarily terminated by you without Good Reason, then you will
forfeit your Award in the entirety and no amount of your Award will be payable to you.

(ii) If coincident with or after a Change in Control of the Company, your employment is
involuntarily terminated by the Company without Cause or voluntarily terminated by you for
Good Reason, then you will be entitled to receive an amount of your Award equal to the
product of (a) the Target level of the Award multiplied by (b) the fraction, the numerator
of which is the number of days that you participated during the Performance Period through
the day of termination and the denominator of which is the total number of days comprising
the Performance Period. Payment will be made when Awards are paid to other Participants
after the end of the Performance Period or sooner, as determined by the Committee in its
discretion.

(d) Definitions. For the purpose of this Award, the following terms have the meanings
below:

(i) “Cause” has the meaning set forth in your employment agreement with the Company, if
any, and in the absence of an employment agreement, means:

(1) Gross negligence or gross misconduct in the performance of your employment
duties;

(2) Willful disobedience of the lawful directions received from the Company or
from the person to whom you directly report or of established policies of the
Company; or

(3) Commission of a crime involving fraud or moral turpitude that can
reasonably be expected to have an adverse effect on the business, reputation or
financial situation of the Company.

(ii) “Disability” has the meaning as determined under the Company’s long term
disability benefit plan then in effect covering you.

(iii) “Good Reason” has the meaning set forth in your employment agreement with the
Company, if any, and in the absence of an employment agreement, means, after notice by you
to the Company and a fifteen (15) day opportunity by the Company to cure (during which it
does not cure the condition),

(1) Your principal place of work (not including regular business travel) is
relocated by more than fifty (50) miles,

(2) Your duties, responsibilities or authority as an executive employee are
materially reduced or diminished; provided that any reduction or diminishment in any
of the foregoing resulting merely from the acquisition of the Company and its
existence as a subsidiary or division of another entity shall not be sufficient to
constitute Good Reason,

(3) The rate of your base salary or bonus opportunity (as a percentage of base
salary) is reduced, and such reduction is not remedied within thirty (30) days of
your notice to the Company thereof, or

(4) There is a liquidation, dissolution, consolidation or merger of the Company
or transfer of all or a significant portion of its assets unless a successor or
successors (by merger, consolidation or otherwise) to which all or a significant
portion of its assets have been transferred shall have assumed all duties and
obligations of the Company under such Employment Agreement, if any.

3. Miscellaneous.

(a) No Employment Rights. Nothing in the Plan shall interfere with or limit in any
way the right of the Company to terminate your employment at any time, nor confer upon you any
right to continue in the employ of the Company.

(b) Governing Law. This Award Agreement is governed by and construed in accordance
with the laws of the State of Illinois (without regard for its conflict of laws rules).

(c) Withholding Taxes. The Company shall have the right to deduct from all payments
under the Plan any Federal, state, or local taxes required by law to be withheld with respect to
such payments.

(d) Nontransferability. Neither you nor any other person have any right to commute,
sell, assign, transfer, pledge, anticipate, mortgage or otherwise encumber, transfer, hypothecate
or convey in advance of actual receipt of the amounts, if any, payable under this Award Agreement,
or any part thereof, which are, and all rights to which are, expressly declared to be unassignable
and non-transferable. No part of the amounts payable shall, prior to actual payment, be subject to
seizure or sequestration for the payment of any debts, judgment, alimony or separate maintenance
owed by you or any other person, nor be transferable by operation of law in the event of your or
any other person’s bankruptcy or insolvency.

(e) Unfunded Liability. You, your heirs, successors and assigns have no legal or
equitable rights, interest or claims in any property or assets of the Company by virtue of
participation in the Plan. The Company’s obligation under the Plan shall be that of an unfunded and
unsecured promise of the Company to pay money in the future. The liability of the Company under
this Plan is limited to the obligations expressly set forth in this Award Agreement and the Plan,
and no term or provision of this Award Agreement or the Plan may be construed to impose any further
or additional duties, obligations or costs on the Company or the Committee not expressly set forth
in this Award Agreement and the Plan.

(f) Entire Agreement. Except to the extent an Employment Agreement expressly provides
for additional or other terms pertaining to you or your beneficiary’s annual or long-term incentive
compensation, this Award Agreement and the Plan (as the Plan may be amended from time to time) are
the entire agreement between the Company and you (and your beneficiaries) regarding this Award. No
oral statement regarding this Award or the Plan may be relied upon by you or any beneficiary.

IN WITNESS WHEREOF, the Company and      have caused this Award Agreement to be
executed on the date first above written.

APAC Customer Services, Inc.

By:      

Its: Senior Vice President

     

[Insert Name of Participant and Sign on Line Above]

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00078-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00078-of-00352.parquet"}]]