Document:

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                                                                    EXHIBIT 10.5

Amendment to Severance Arrangement November 27, 2000 between the Company and Mr.
R. Glath dated January 30, 2001.

January 30, 2001

Mr. Raymond Glath
710 Herrick Court
Katy, Texas  77450
USA

Dear Ray:

Further to our letter of November 27, 2000, this is to confirm that you and
PCSupport.com, Inc. ("the Company"), have agreed to amend the said letter by:

   a.  Deleting paragraphs 8 and 9. The Company will now retain an exclusive
       license to the PCThermometer, "st Cav" and "early bird". The Company will
       also retain ownership of the Vi-Spy technology.

   b.  Modifying paragraph 10 with the addition of the following sentence:
       "Having returned ownership of the Tavisco name and all Tavisco URLs to
       Tavisco, Tavisco will be solely liable for all aspects associated with
       the Tavisco URLs."

All other terms and conditions stated in the November 27, 2000 letter remain
valid.

If you agree to the foregoing, kindly sign and return the enclosed copy of this
letter, whereupon such copy will constitute a binding agreement between you and
the Company on the basis set forth above.

Yours very truly,
PCSupport.com Inc.

Per:

       /s/ Michael G. McLean
  --------------------------

Mike McLean
President & CEO<PAGE>

                                                                    EXHIBIT 10.6

Mutual Release and Settlement Agreement dated November 27, 2000 between the
Company and Alta Vista Company

MUTUAL RELEASE AND SETTLEMENT AGREEMENT

This Mutual Release and Settlement Agreement (the "Release") is effective on the
date of execution by the last of the parties (the "Effective Date") between
AltaVista Company, with offices at 1070 Arastradero Road, Palo Alto, CA 94304
U.S.A ("AltaVista") and PCsupport.com, with offices at #300 - 3605 Gilmore Way,
Burnaby BC V5G 4X5 Canada ("PCsupport.com") (each a "Party" and collectively
"the Parties").

WHEREAS, the Parties entered into the AltaVista Content License Agreement on
April 7, 2000 whereby AltaVista would promote certain PCsupport.com services to
users of the AltaVista Web sites in exchange for monetary consideration from
PCsupport.com (the "Agreement");

WHEREAS, the Parties desire to terminate the Agreement and to amicably resolve
and release one another on a confidential basis from all claims, demands and
rights of action which the other Party may have against the other arising from
or relating to the Agreement, under the terms set forth below;

IT IS AGREED AS FOLLOWS:

   1 *** CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY. ***

   2  Beginning December 13, 2000, PCSupport.com will no longer have an
      obligation to support the AltaVista Helpdesk Tab.

   3  Upon the Effective Date, AltaVista may terminate running advertisements
      for PCsupport.com and may remove links to the PCsupport.com web site from
      certain AltaVista web pages in its sole discretion.

   4  Except with respect to the obligations created by, acknowledged, or
      arising out of this Release and subject to PCsupport.com's tendering of
      performance under Section 1, the Parties shall and hereby do for
      themselves and their respective legal successors and assigns, release and
      absolutely and forever discharge each other and their respective
      shareholders, officers, directors, employees, agents, attorneys, legal
      successors and assigns, if any, of and from any and all claims, demands,
      damages, debts, liabilities, accounts, obligations, costs, expenses,
      liens, actions and causes of action of every kind and nature whatsoever,
      whether now known or unknown, suspected or unsuspected which either now
      has, owns or holds or at any time heretofore ever had, owned or held or
      could, shall or may hereafter have, own or hold against the other based
      upon or arising out of either Party's performance under the Agreement or
      any amounts earned or unearned in the course performing under the
      Agreement ("Released Matters").

   5  It is the intention of the Parties in executing this Release and in paying
      and receiving the consideration called for by this Release that this
      Release shall be effective as a full and final accord and satisfaction and
      mutual general release of and from all Released Matters.

   6  In furtherance of the intentions set forth herein, each of the Parties
      acknowledges that it is familiar with Section 1542 of the Civil Code of
      the State of California which provides as follows:

   "A general release does not extend to claims which the creditor does not know
   or suspect to exist in his favor at the time of executing the release, which
   if known by him must have materially affected his settlement with the
   debtor."

   7  Each of the Parties waives and relinquishes any right or benefit which it
      has or may have under Section 1542 of the Civil Code of the State of
      California or any similar provision of the statutory or nonstatutory law
      of any other jurisdiction, to the full extent that it may lawfully waive
      all such rights and benefits pertaining to the subject matter of this
      Release. In connection with such waiver and relinquishment, each of the
      Parties
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      acknowledges that it is aware that it or its attorneys or accountants may
      hereafter discover claims or facts in addition to or different from those
      which it now knows or believes to exist with respect to the subject matter
      of this Release or the other Party hereto, but that it is its intention
      hereby fully, finally and forever to settle and release all of the
      Released Matters. In furtherance of this intention, the releases herein
      given shall be and remain in effect as full and complete mutual releases
      notwithstanding the discovery or existence of any such additional or
      different claim or fact.

   8  Each of AltaVista and PCsupport.com warrant and represent to the other
      that it is the sole and lawful owner of all right, title and interest in
      and to all of the respective Released Matters and that it has not
      heretofore voluntarily, by operation of law or otherwise, assigned or
      transferred or purported to assign or transfer to any person whomsoever
      any Released Matter or any part or portion thereof of any claim, demand or
      right against the other. Each of AltaVista and PCsupport.com shall
      indemnify and hold harmless the other from and against any claim, demand,
      damage, debt, liability, account, obligation, cost, expense, lien, action
      or cause of action (including payment of attorneys' fees and costs
      actually incurred whether or not litigation be commenced) based on or in
      connection with or arising out of any assignment or transfer or purported
      or claimed assignment or transfer of any Released Matter of any part or
      portion thereof.

   9  Each Party shall, for a period of ten (10) years from the Effective Date
      of this Release, maintain in confidence the terms of the Agreement and the
      basis for and terms of this Release, except that either party may disclose
      such matters to: (i) outside legal counsel; (ii) outside auditors; (iii)
      affiliated companies; and (iv) the extent required by law (e.g., required
      disclosures under applicable securities laws), provided that the other
      Party has had the opportunity to review and consult on the content of such
      disclosures.

  10  Each Party shall bear its own costs and attorneys' fees in connection with
      this dispute and the negotiation of this Release.

  11  The prevailing Party shall be entitled to recover from the losing Party
      its attorneys' fees and costs incurred in any lawsuit or other action
      brought to enforce any right arising out of this Release.

  12  This Release and the releases contained herein and the payment of the
      monetary consideration referred to herein effect the settlement of claims
      which are denied and contested and neither anything contained herein nor
      the payment of any sum provided for herein shall be construed as an
      admission by a Party hereto of any liability of any kind to the other
      Party. Each Party expressly denies that it is in any way liable or
      indebted to the other Party, except as set forth herein.

  13  Each Party acknowledges to the other Party that it has been represented by
      independent legal counsel of its own choice throughout all of the
      negotiations which preceded the execution of this Release and that it has
      executed this Release with the consent and on the advice of such
      independent legal counsel. Each Party further acknowledges that it and its
      counsel have had adequate opportunity to make whatever investigation or
      inquiry it may deem necessary or desirable in connection with the subject
      matter of this Release prior to the execution hereof and the delivery and
      acceptance of the consideration specified herein.

  14  This Release and any other documents referred to herein shall in all
      respects be interpreted, enforced and governed by and under the laws of
      the State of California applicable to instruments, persons and
      transactions which have legal contacts and relationships solely within the
      State of California. Counsel for all Parties have read and approved the
      language of this Release. The language of this Release shall be construed
      as a whole according to its fair meaning, and not strictly for or against
      any of the Parties.

  15  This Release may be executed in counterparts which, taken together, shall
      constitute one and the same agreement and shall be effective as of the
      date first written above.

  16  This Release constitutes the entire agreement between the parties with
      respect to the subject matter hereof and supersedes all prior or
      contemporaneous negotiations and agreements, whether written or oral. This
      Release may not be altered or amended except by an instrument in writing
      executed by all of the Parties hereto.
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IN WITNESS HEREOF, the Parties have caused this Release to be executed by their
duly authorized representatives.

     AltaVista Company                    PCsupport.com

         /s/ Chris Bolte                      /s/ Michael G. McLean
      --------------------                --------------------------

     Chris Bolte, VP, National Sales      Mike McLean, President & CEO

     November 27, 2000                    November 23, 2000

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