Document:

exv10w3

 

Exhibit 10.3

GUARANTY

     This GUARANTY is made as of                                         , 2006 by NOBLE CORPORATION, a Cayman Islands
exempted company limited by shares (the “Company”), for the benefit of Thomas L. Mitchell (the
“Executive”);

WITNESSETH:

     WHEREAS, Noble Drilling Corporation, a Delaware corporation and an indirect, wholly owned
subsidiary of the Company (“Noble-Subsidiary”), has entered into an Employment Agreement with the
Executive dated as of the date hereof (the “Employment Agreement”); and

     WHEREAS, the Company desires to guarantee the performance by Noble-Subsidiary of its
obligations under the Employment Agreement, and the Board of Directors of the Company has
determined that it is reasonable and prudent for the Company to deliver this Guaranty and necessary
to promote and ensure the best interests of the Company and its Members;

     NOW, THEREFORE, in consideration of the premises, the Company hereby irrevocably and
unconditionally guarantees, as primary obligor, the due and punctual performance by
Noble-Subsidiary of its agreements and obligations, all and singular, under the Employment
Agreement. This Guaranty shall survive any liquidation of Noble-Subsidiary or any of its
subsidiaries. This Guaranty shall be governed by and construed in accordance with the laws of the
State of Texas.

     The obligations of the Company hereunder shall be absolute and unconditional and shall remain
in full force and effect until the termination of the Employment Agreement or the complete
performance by Noble-Subsidiary of its obligations thereunder, irrespective of the validity,
regularity or enforceability of the Employment Agreement, any change or amendment thereto, the
absence of any action to enforce the same, any waiver or consent by the Executive or
Noble-Subsidiary with respect to any provision of the Employment Agreement, the recovery of any
judgment against Noble-Subsidiary or any action to enforce the same, or any other circumstances
that may otherwise constitute a legal or equitable discharge or defense of the Company. The
Company waives any right of set-off or counterclaim it may have against the Executive arising from
any other obligations the Executive may have to Noble-Subsidiary or the Company.

     IN WITNESS WHEREOF, the Company has caused this Agreement to be executed on its behalf by its
duly authorized officer as of the date first above set forth.

	 	 	 	 	 	 	 
	 	 	NOBLE CORPORATION	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 

	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 

	 	 
	 

	 	Title:exv10w42

 

Exhibit 10.42

 

AMENDED AND RESTATED CREDIT AGREEMENT

among

TELETECH HOLDINGS, INC.,

as Borrower,

THE LENDERS NAMED HEREIN,

as Lenders,

and

KEYBANK NATIONAL ASSOCIATION,

as Lead Arranger, Sole Book Runner and Administrative Agent

 

dated as of

September 28, 2006

 

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	ARTICLE I. DEFINITIONS
	 	 	1	 
	Section 1.1. Definitions
	 	 	1	 
	Section 1.2. Accounting Terms
	 	 	15	 
	Section 1.3. Terms Generally
	 	 	15	 
	ARTICLE II. AMOUNT AND TERMS OF CREDIT
	 	 	15	 
	Section 2.1. Amount and Nature of Credit
	 	 	15	 
	Section 2.2. Revolving Credit
	 	 	15	 
	Section 2.3. Interest
	 	 	19	 
	Section 2.4. Evidence of Indebtedness
	 	 	19	 
	Section 2.5. Notice of Credit Event; Funding of Loans
	 	 	19	 
	Section 2.6. Payment on Loans and Other Obligations
	 	 	20	 
	Section 2.7. Prepayment
	 	 	21	 
	Section 2.8. Commitment and Other Fees
	 	 	21	 
	Section 2.9. Modification of Commitment
	 	 	21	 
	Section 2.10. Computation of Interest and Fees
	 	 	22	 
	Section 2.11. Mandatory Payments
	 	 	22	 
	Section 2.12. Extension of Commitment
	 	 	23	 
	ARTICLE III. ADDITIONAL PROVISIONS RELATING TO EURODOLLAR LOANS;
INCREASED CAPITAL; TAXES
	 	 	23	 
	Section 3.1. Requirements of Law
	 	 	23	 
	Section 3.2. Taxes
	 	 	24	 
	Section 3.3. Funding Losses
	 	 	25	 
	Section 3.4. Change of Lending Office
	 	 	25	 
	Section 3.5. Eurodollar Rate Lending Unlawful; Inability to Determine Rate
	 	 	25	 
	Section 3.6. Replacement of Lenders
	 	 	26	 
	ARTICLE IV. CONDITIONS PRECEDENT
	 	 	26	 
	Section 4.1. Conditions to Each Credit Event
	 	 	26	 
	Section 4.2. Conditions to the First Credit Event
	 	 	27	 
	ARTICLE V. COVENANTS
	 	 	28	 
	Section 5.1. Insurance
	 	 	28	 
	Section 5.2. Money Obligations
	 	 	28	 
	Section 5.3. Financial Statements and Information
	 	 	28	 

i

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	Section 5.4. Financial Records
	 	 	29	 
	Section 5.5. Franchises; Change in Business
	 	 	29	 
	Section 5.6. ERISA Pension and Benefit Plan Compliance
	 	 	29	 
	Section 5.7. Financial Covenants
	 	 	29	 
	Section 5.8. Borrowing
	 	 	30	 
	Section 5.9. Liens
	 	 	31	 
	Section 5.10. Regulations T, U and X
	 	 	32	 
	Section 5.11. Investments, Loans and Guaranties
	 	 	32	 
	Section 5.12. Merger and Sale of Assets
	 	 	33	 
	Section 5.13. Acquisitions
	 	 	33	 
	Section 5.14. Notice
	 	 	34	 
	Section 5.15. Restricted Payments
	 	 	34	 
	Section 5.16. Environmental Compliance
	 	 	34	 
	Section 5.17. Affiliate Transactions
	 	 	34	 
	Section 5.18. Use of Proceeds
	 	 	34	 
	Section 5.19. Corporate Names
	 	 	34	 
	Section 5.20. Lease Rentals
	 	 	35	 
	Section 5.21. Subsidiary Guaranties, Security Documents and Pledge of Stock or
Other Ownership Interest
	 	 	35	 
	Section 5.22. Restrictive Agreements
	 	 	35	 
	Section 5.23. Guaranty Under Material Indebtedness Agreement
	 	 	35	 
	Section 5.24. Pari Passu Ranking
	 	 	35	 
	Section 5.25. Amendment of Organizational Documents
	 	 	36	 
	Section 5.26. Further Assurances
	 	 	36	 
	ARTICLE VI. REPRESENTATIONS AND WARRANTIES
	 	 	36	 
	Section 6.1. Corporate Existence; Subsidiaries; Foreign Qualification
	 	 	36	 
	Section 6.2. Corporate Authority
	 	 	36	 
	Section 6.3. Compliance with Laws and Contracts
	 	 	36	 
	Section 6.4. Litigation and Administrative Proceedings
	 	 	37	 
	Section 6.5. Title to Assets
	 	 	37	 
	Section 6.6. Liens and Security Interests
	 	 	37	 
	Section 6.7. Tax Returns
	 	 	37	 

ii

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	Section 6.8. Environmental Laws
	 	 	37	 
	Section 6.9. Locations
	 	 	37	 
	Section 6.10. Continued Business
	 	 	38	 
	Section 6.11. Employee Benefits Plans
	 	 	38	 
	Section 6.12. Consents or Approvals
	 	 	38	 
	Section 6.13. Solvency
	 	 	38	 
	Section 6.14. Financial Statements
	 	 	38	 
	Section 6.15. Regulations
	 	 	39	 
	Section 6.16. Material Agreements
	 	 	39	 
	Section 6.17. Intellectual Property
	 	 	39	 
	Section 6.18. Insurance
	 	 	39	 
	Section 6.19. Accurate and Complete Statements
	 	 	39	 
	Section 6.20. Defaults
	 	 	39	 
	ARTICLE VII. EVENTS OF DEFAULT
	 	 	39	 
	Section 7.1. Payments
	 	 	39	 
	Section 7.2. Special Covenants
	 	 	40	 
	Section 7.3. Other Covenants
	 	 	40	 
	Section 7.4. Representations and Warranties
	 	 	40	 
	Section 7.5. Cross Default
	 	 	40	 
	Section 7.6. ERISA Default
	 	 	40	 
	Section 7.7. Change in Control
	 	 	40	 
	Section 7.8. Money Judgment
	 	 	40	 
	Section 7.9. Material Adverse Change
	 	 	40	 
	Section 7.10. Security
	 	 	40	 
	Section 7.11. Validity of Loan Documents
	 	 	40	 
	Section 7.12. Solvency
	 	 	40	 
	ARTICLE VIII. REMEDIES UPON DEFAULT
	 	 	41	 
	Section 8.1. Optional Defaults
	 	 	41	 
	Section 8.2. Automatic Defaults
	 	 	41	 
	Section 8.3. Letters of Credit
	 	 	41	 
	Section 8.4. Offsets
	 	 	41	 
	Section 8.5. Equalization Provision
	 	 	42	 

iii

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	Section 8.6. Other Remedies
	 	 	42	 
	ARTICLE IX. THE AGENT
	 	 	42	 
	Section 9.1. Appointment and Authorization
	 	 	42	 
	Section 9.2. Note Holders
	 	 	43	 
	Section 9.3. Consultation With Counsel
	 	 	43	 
	Section 9.4. Documents
	 	 	43	 
	Section 9.5. Agent and Affiliates
	 	 	43	 
	Section 9.6. Knowledge of Default
	 	 	43	 
	Section 9.7. Action by Agent
	 	 	43	 
	Section 9.8. Release of Collateral or Guarantor of Payment
	 	 	43	 
	Section 9.9. Notice of Default
	 	 	44	 
	Section 9.10. Delegation of Duties
	 	 	44	 
	Section 9.11. Indemnification of Agent
	 	 	44	 
	Section 9.12. Successor Agent
	 	 	44	 
	Section 9.13. Fronting Lender
	 	 	44	 
	Section 9.14. Agent May File Proofs of Claim
	 	 	44	 
	ARTICLE X. MISCELLANEOUS
	 	 	45	 
	Section 10.1. Lenders’ Independent Investigation
	 	 	45	 
	Section 10.2. No Waiver; Cumulative Remedies
	 	 	45	 
	Section 10.3. Amendments, Consents
	 	 	45	 
	Section 10.4. Notices
	 	 	45	 
	Section 10.5. Costs, Expenses and Taxes
	 	 	46	 
	Section 10.6. Indemnification
	 	 	46	 
	Section 10.7. Obligations Several; No Fiduciary Obligations
	 	 	46	 
	Section 10.8. Execution in Counterparts
	 	 	46	 
	Section 10.9. Binding Effect; Borrower’s Assignment
	 	 	46	 
	Section 10.10. Lender Assignments
	 	 	46	 
	Section 10.11. Sale of Participations
	 	 	48	 
	Section 10.12. Patriot Act Notice
	 	 	48	 
	Section 10.13. Severability of Provisions; Captions; Attachments
	 	 	49	 
	Section 10.14. Investment Purpose
	 	 	49	 
	Section 10.15. Entire Agreement
	 	 	49	 

iv

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	Section 10.16. Legal Representation of Parties
	 	 	49	 
	Section 10.17. Governing Law; Submission to Jurisdiction
	 	 	49	 
	Section 10.18. Jury Trial Waiver
	 	Signature Page 1

	 	 	 
	Exhibit A

	 	Form of Revolving Credit Note
	Exhibit B

	 	Form of Swing Line Note
	Exhibit C

	 	Form of Notice of Loan
	Exhibit D

	 	Form of Compliance Certificate
	Exhibit E

	 	Form of Assignment and Acceptance Agreement
	Exhibit F

	 	Form of Request for Extension
	 
	 	 
	Schedule 1

	 	Commitments of Lenders
	Schedule 2

	 	Guarantors of Payment
	Schedule 2.2

	 	Existing Letters of Credit
	Schedule 3

	 	Pledged Securities
	Schedule 5.8

	 	Indebtedness
	Schedule 5.9

	 	Liens
	Schedule 6.1

	 	Corporate Existence; Subsidiaries; Foreign Qualification
	Schedule 6.4

	 	Litigation and Administrative Proceedings
	Schedule 6.9

	 	Locations
	Schedule 6.11

	 	Employee Benefits Plans
	Schedule 6.16

	 	Material Agreements
	Schedule 6.18

	 	Insurance

v

 

     This AMENDED AND RESTATED CREDIT AGREEMENT (as the same may from time to time be amended,
restated or otherwise modified, this “Agreement”) is made effective as of the 28th day
of September, 2006 among:

     (a) TELETECH HOLDINGS, INC., a Delaware corporation (“Borrower”);

     (b) the lenders listed on Schedule 1 hereto and each other Eligible Transferee,
as hereinafter defined, that from time to time becomes a party hereto pursuant to Section
2.9(b) or 10.10 hereof (collectively, the “Lenders” and, individually, each a “Lender”); and

     (c) KEYBANK NATIONAL ASSOCIATION, as lead arranger, sole book runner and administrative
agent for the Lenders under this Agreement (“Agent”).

WITNESSETH:

     WHEREAS, Borrower, Agent and the Lenders entered into that certain Credit Agreement, dated as
of May 5, 2004 (as amended, the “Original Credit Agreement”);

     WHEREAS, this Agreement amends and restates in its entirety the Original Credit Agreement and,
upon the effectiveness of this Agreement, on the Closing Date, the terms and provisions of the
Original Credit Agreement shall be superseded hereby. All references to “Credit Agreement”
contained in the Loan Documents, as defined in the Original Credit Agreement, delivered in
connection with the Original Credit Agreement shall be deemed to refer to this Agreement.
Notwithstanding the amendment and restatement of the Original Credit Agreement by this Agreement,
the Obligations outstanding under the Original Credit Agreement as of the Closing Date shall remain
outstanding and constitute Obligations hereunder. Such outstanding Obligations and the guaranties
of payment thereof shall in all respects be continuing, and this Agreement shall not be deemed to
evidence or result in a novation or repayment and re-borrowing of such Obligations. In furtherance
of and, without limiting the foregoing, from and after the Closing Date and except as expressly
specified herein, the terms, conditions, and covenants governing the Indebtedness outstanding under
the Original Credit Agreement shall be solely as set forth in this Agreement, which shall supersede
the Original Credit Agreement in its entirety; and

     WHEREAS, Borrower, Agent and the Lenders desire to contract for the establishment of credits
in the aggregate principal amounts hereinafter set forth, to be made available to Borrower upon the
terms and subject to the conditions hereinafter set forth;

     NOW, THEREFORE, it is mutually agreed as follows:

ARTICLE I. DEFINITIONS

     Section 1.1. Definitions. As used in this Agreement, the following terms shall have
the meanings set forth below:

     “Acquisition” shall mean any transaction or series of related transactions for the purpose of
or resulting, directly or indirectly, in (a) the acquisition of all or substantially all of the
assets of any Person (other than a Company), or any business or division of any Person (other than
a Company), (b) the acquisition of in excess of fifty percent (50%) of the outstanding capital
stock (or other equity interest) of any Person (other than a Company), or (c) the acquisition of
another Person (other than a Company) by a merger, amalgamation or consolidation or any other
combination with such Person.

     “Additional Commitment” shall mean that term as defined in Section 2.9(b) hereof.

     “Additional Lender” shall mean an Eligible Transferee that shall become a Lender during the
Commitment Increase Period pursuant to Section 2.9(b) hereof.

 

     “Additional Lender Assumption Agreement” shall mean an additional lender assumption agreement,
in form and substance satisfactory to Agent, wherein an Additional Lender shall become a Lender.

     “Additional Lender Assumption Effective Date” shall mean that term as defined in Section
2.9(b) hereof.

     “Advantage” shall mean any payment (whether made voluntarily or involuntarily, by offset of
any deposit or other indebtedness or otherwise) received by any Lender in respect of the
Obligations, if such payment results in that Lender having less than its pro rata share of the
Obligations then outstanding.

     “Affiliate” shall mean any Person, directly or indirectly, controlling, controlled by or under
common control with a Company and “control” (including the correlative meanings, the terms
“controlling”, “controlled by” and “under common control with”) shall mean the power, directly or
indirectly, to direct or cause the direction of the management and policies of a Company, whether
through the ownership of voting securities, by contract or otherwise.

     “Agent” shall mean that term as defined in the first paragraph hereof.

     “Agreement” shall mean that term as defined in the first paragraph hereof.

     “Amended and Restated Agent Fee Letter” shall mean the Agent Fee Letter between Borrower and
Agent, dated as of the Closing Date, as the same may from time to time be amended, restated or
otherwise modified.

     “Applicable Commitment Fee Rate” shall mean:

     (a) for the period from the Closing Date through November 30, 2006, twelve and one-half
(12.50) basis points; and

     (b) commencing with the Consolidated financial statements of Borrower for the fiscal
quarter ending September 30, 2006, the number of basis points set forth in the following
matrix, based upon the result of the computation of the Leverage Ratio, shall be used to
establish the number of basis points that will go into effect on December 1, 2006 and
thereafter:

	 	 	 	 	 
	Leverage Ratio	 	Applicable Commitment Fee Rate	 
	Greater than or equal to 2.00 to 1.00
	 	20.00 basis points
	Greater than or equal to 1.50 to 1.00 but
less than 2.00 to 1.00
	 	17.50 basis points
	Greater than or equal to 1.00 to 1.00 but
less than 1.50 to 1.00
	 	15.00 basis points
	Less than 1.00 to 1.00
	 	12.50 basis points

After December 1, 2006, changes thereafter to the Applicable Commitment Fee Rate shall be effective
on the first day of each month following the date upon which Agent should have received, pursuant
to Section 5.3(a) and (b) hereof, the Consolidated financial statements of Borrower. The above
matrix does not modify or waive, in any respect, the requirements of Section 5.7 hereof, the rights
of Agent and the Lenders to charge the Default Rate, or the rights and remedies of Agent and the
Lenders pursuant to Articles VII and VIII hereof. Notwithstanding anything herein to the contrary,
during any period when Borrower shall have failed to timely deliver the Consolidated financial
statements pursuant to Section 5.3(a) or (b) hereof, or the Compliance Certificate pursuant to
Section 5.3(c) hereof, until such time as the appropriate Consolidated financial statements and
Compliance Certificate are delivered, the Applicable Commitment Fee Rate shall be the highest rate
per annum indicated in the above pricing grid regardless of the Leverage Ratio at such time.

     “Applicable Margin” shall mean:

     (a) for the period from the Closing Date through November 30, 2006, fifty-five (55)
basis points for Eurodollar Loans, zero (0) basis points for Base Rate Loans, and negative
forty-five (-45) basis points for Swing Loans; and

2

 

     (b) commencing with the Consolidated financial statements of Borrower for the fiscal
quarter ending September 30, 2006, the number of basis points (depending upon whether Loans
are Eurodollar Loans or Base Rate Loans) set forth in the following matrix, based upon the
result of the computation of the Leverage Ratio, shall be used to establish the number of
basis points that will go into effect on December 1, 2006 and thereafter:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Applicable Basis	 	Applicable Basis	 	Applicable Basis
	 	 	Points for	 	Points for	 	Points for
	Leverage Ratio	 	Eurodollar Loans	 	Base Rate Loans	 	Swing Loans
	Greater than or equal to 2.5 to 1.00
	 	 	125.00	 	 	 	0.00	 	 	 	0.00	 
	Greater than or equal to 2.00 to
1.00 but less than 2.50 to 1.00
	 	 	100.00	 	 	 	0.00	 	 	 	0.00	 
	Greater than or equal to 1.50 to
1.00 but less than 2.00 to 1.00
	 	 	87.50	 	 	 	0.00	 	 	 	0.00	 
	Greater than or equal to 1.00 to
1.00 but less than 1.50 to 1.00
	 	 	75.00	 	 	 	0.00	 	 	 	-25.00	 
	Less than 1.00 to 1.00
	 	 	55.00	 	 	 	0.00	 	 	 	-45.00	 

After December 1, 2006, changes thereafter to the Applicable Margin shall be effective on the first
day of each month following the date upon which Agent should have received, pursuant to Section
5.3(a) and (b) hereof, the Consolidated financial statements of Borrower. The above matrix does
not modify or waive, in any respect, the requirements of Section 5.7 hereof, the rights of Agent
and the Lenders to charge the Default Rate, or the rights and remedies of Agent and the Lenders
pursuant to Articles VII and VIII hereof. Notwithstanding anything herein to the contrary, during
any period when Borrower shall have failed to timely deliver the Consolidated financial statements
pursuant to Section 5.3(a) or (b) hereof, or the Compliance Certificate pursuant to Section 5.3(c)
hereof, until such time as the appropriate Consolidated financial statements and Compliance
Certificate are delivered, the Applicable Margin shall be the highest rate per annum indicated in
the above pricing grid regardless of the Leverage Ratio at such time.

     “Assignment Agreement” shall mean an Assignment and Acceptance Agreement in the form of the
attached Exhibit E.

     “Authorized Officer” shall mean a Financial Officer or other individual authorized by a
Financial Officer in writing (with a copy to Agent) to handle certain administrative matters in
connection with this Agreement.

     “Base Rate” shall mean a rate per annum equal to the greater of (a) the Prime Rate or (b)
one-half of one percent (0.50%) in excess of the Federal Funds Effective Rate. Any change in the
Base Rate shall be effective immediately from and after such change in the Base Rate.

     “Base Rate Loan” shall mean a Revolving Loan described in Section 2.2(a) hereof on which
Borrower shall pay interest at a rate based on the Derived Base Rate.

     “Borrower” shall mean that term as defined in the first paragraph hereof.

     “Borrower Investment Policy” shall mean the investment policy of Borrower in effect as of the
Closing Date, together with such modifications as approved from time to time by the Board of
Directors of Borrower.

     “Business Day” shall mean any day that is not a Saturday, a Sunday or another day of the year
on which national banks are authorized or required to close, and, if the applicable Business Day
relates to a Eurodollar Loan, a day of the year on which dealings in deposits are carried on in the
London interbank Eurodollar market.

     “Capital Distribution” shall mean a payment made, liability incurred or other consideration
given by a Company to any Person that is not a Company, for the purchase, acquisition, redemption,
repurchase or retirement

3

 

of any capital stock or other equity interest of such Company or as a dividend, return of capital
or other distribution (other than any stock dividend, stock split or other equity distribution
payable only in capital stock or other equity of such Company) in respect of such Company’s capital
stock or other equity interest.

     “Capitalized Lease Obligations” shall mean obligations of the Companies for the payment of
rent for any real or personal property under leases or agreements to lease that, in accordance with
GAAP, have been or should be capitalized on the books of the lessee and, for purposes hereof, the
amount of any such obligation shall be the capitalized amount thereof determined in accordance with
GAAP.

     “Cash Equivalents” shall mean those securities and other investments described in the Borrower
Investment Policy.

     “Change in Control” shall mean (a) the acquisition of, or, if earlier, the shareholder or
director approval of the acquisition of, ownership or voting control, directly or indirectly,
beneficially or of record, on or after the Closing Date, by any Person (other than Kenneth D.
Tuchman, his spouse, any of his lineal descendants or any trustees or trusts established for his
benefit or the benefit of his spouse or any of his lineal descendants) or group (within the meaning
of Rule 13d-3 of the SEC under the Securities Exchange Act of 1934, as then in effect) of shares
representing more than thirty-five percent (35%) of the aggregate ordinary Voting Power represented
by the issued and outstanding capital stock of Borrower; (b) the occupation of a majority of the
seats (other than vacant seats) on the board of directors or other governing body of Borrower by
Persons who were neither (i) nominated by the board of directors or other governing body of
Borrower nor (ii) appointed by directors so nominated; or (c) the occurrence of a change in
control, or other similar provision, as defined in any Material Indebtedness Agreement.

     “Closing Commitment Amount” shall mean One Hundred Fifty Million Dollars ($150,000,000).

     “Closing Date” shall mean the effective date of this Agreement as set forth in the first
paragraph of this Agreement.

     “Code” shall mean the Internal Revenue Code of 1986, as amended, together with the rules and
regulations promulgated thereunder.

     “Collateral” shall mean the Collateral, as defined in the Security Documents.

     “Commitment” shall mean the obligation hereunder of the Lenders, during the Commitment Period,
to make Loans, to issue Letters of Credit and to participate in Swing Loans and Letters of Credit
pursuant to the Revolving Credit Commitment, up to the Total Commitment Amount.

     “Commitment Increase Period” shall mean the period from the Closing Date to the date that is
three months prior to the last day of the Commitment Period, or such later date (prior to the last
day of the Commitment Period) as shall be agreed to in writing by Agent.

     “Commitment Percentage” shall mean, for each Lender, the percentage set forth opposite such
Lender’s name under the column headed “Commitment Percentage”, as listed in Schedule 1
hereto.

     “Commitment Period” shall mean the period from the Closing Date to September 27, 2011, or such
earlier date on which the Commitment shall have been terminated pursuant to Article VIII hereof.

     “Companies” shall mean Borrower and all Subsidiaries.

     “Company” shall mean Borrower or a Subsidiary.

     “Compliance Certificate” shall mean a certificate in the form of the attached Exhibit
D.

     “Confirmation of Security Documents” shall mean each Confirmation of Security Documents,
relating to Security Documents delivered by the Credit Parties prior to the Closing Date, executed
and delivered by a Credit Party as of the Closing Date, as the same may from time to time be
amended, restated or otherwise modified.

4

 

     “Consideration” shall mean, in connection with an Acquisition, the aggregate consideration
paid, including borrowed funds, cash, the issuance of securities or notes, the assumption or
incurring of liabilities (direct or contingent), the payment of consulting fees or fees for a
covenant not to compete and any other consideration paid for such Acquisition, but in all cases
excluding earn-outs in respect of such Acquisition, so long as such cash earn-outs (which may be
roughly quantified) are not in excess of twenty percent (20%) of the purchase price.

     “Consolidated” shall mean the resultant consolidation of the financial statements of Borrower
and its Subsidiaries in accordance with GAAP, including principles of consolidation consistent with
those applied in preparation of the consolidated financial statements referred to in Section 6.14
hereof.

     “Consolidated Capital Expenditures” shall mean, for any period, the amount of capital
expenditures of Borrower, as determined on a Consolidated basis and in accordance with GAAP.

     “Consolidated Depreciation and Amortization Charges” shall mean, for any period, the aggregate
of all depreciation and amortization charges for fixed assets, leasehold improvements and general
intangibles (specifically including goodwill) of Borrower for such period, as determined on a
Consolidated basis and in accordance with GAAP.

     “Consolidated EBITDA” shall mean, for any period, on a Consolidated basis and in accordance
with GAAP, Consolidated Net Earnings for such period plus, without duplication, the aggregate
amounts deducted in determining such Consolidated Net Earnings in respect of (a) Consolidated
Interest Expense, (b) Consolidated Income Tax Expense, (c) Consolidated Depreciation and
Amortization Charges (and, in addition, current and future amortization charges relating to the
capitalized costs incurred by the Companies in connection with the execution and closing of this
Agreement and the other Loan Documents (and future costs directly related to the amendment, from
time to time, of the foregoing documents)), and (d) (i) non-cash charges incurred in accordance
with GAAP (but excluding any non-cash charges related to receivables impairment), minus (ii)
extraordinary or unusual non-cash gains not incurred in the ordinary course of business but that
were included in the calculation of Consolidated Net Earnings for such period; provided that, for
purposes of calculating the Leverage Ratio and the Interest Coverage Ratio, (1) a pro forma
calculation of Consolidated EBITDA shall be made for Significant Positive EBITDA Dispositions for
any fiscal year of Borrower if Significant Positive EBITDA Dispositions are made, during such
fiscal year, in excess of the aggregate amount of Twenty Million Dollars ($20,000,000), and (2) a
pro forma calculation of Consolidated EBITDA shall be made for Significant Positive EBITDA
Acquisitions made during such period.

     “Consolidated Funded Indebtedness” shall mean, at any date, solely with respect to
Indebtedness and other obligations owing by the Companies to Persons other than the Companies and
without duplication, the sum of (a) all Indebtedness for borrowed money, (b) all obligations
evidenced by bonds, debentures, notes or similar instruments, or upon which interest payments are
customarily made, (c) all guaranties of Indebtedness of the type described in this definition, (d)
all obligations created under any conditional sale or other title retention agreements, (e) all
Capitalized Lease Obligations, synthetic lease and asset securitization obligations (provided that
the Companies may exclude synthetic leases of aircraft up to the aggregate amount of Ten Million
Dollars ($10,000,000)), (f) all obligations (contingent or otherwise) with respect to letters of
credit, and (g) all obligations for the deferred purchase price of capital assets; as determined on
a Consolidated basis and in accordance with GAAP.

     “Consolidated Income Tax Expense” shall mean, for any period, all provisions for taxes based
on the gross or net income of Borrower (including, without limitation, any additions to such taxes,
and any penalties and interest with respect thereto), and all franchise taxes of Borrower, as
determined on a Consolidated basis and in accordance with GAAP.

     “Consolidated Interest Expense” shall mean, for any period, the interest expense of Borrower,
paid in cash, on Consolidated Funded Indebtedness for such period, as determined on a Consolidated
basis and in accordance with GAAP.

     “Consolidated Net Earnings” shall mean, for any period, the net income (loss) of Borrower for
such period, as determined on a Consolidated basis and in accordance with GAAP.

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     “Consolidated Net Worth” shall mean, at any date, the stockholders’ equity of Borrower,
determined as of such date on a Consolidated basis and in accordance with GAAP.

     “Controlled Group” shall mean a Company and each Person required to be aggregated with a
Company under Code Section 414(b), (c), (m) or (o).

     “Credit Event” shall mean the making by the Lenders of a Loan, the conversion by the Lenders
of a Base Rate Loan to a Eurodollar Loan, the continuation by the Lenders of a Eurodollar Loan
after the end of the applicable Interest Period, the making by the Swing Line Lender of a Swing
Loan, or the issuance by the Fronting Lender of a Letter of Credit.

     “Credit Party” shall mean Borrower and any Subsidiary or other Affiliate that is a Guarantor
of Payment.

     “Default” shall mean an event or condition that constitutes, or with the lapse of any
applicable grace period or the giving of notice or both would constitute, an Event of Default, and
that has not been waived by the Required Lenders (or, if applicable, all of the Lenders) in
writing.

     “Default Rate” shall mean (a) with respect to any Loan, a rate per annum equal to two percent
(2%) in excess of the rate otherwise applicable thereto, and (b) with respect to any other amount,
if no rate is specified or available, a rate per annum equal to two percent (2%) in excess of the
Derived Base Rate from time to time in effect.

     “Derived Base Rate” shall mean a rate per annum equal to the sum of the Applicable Margin
(from time to time in effect) for Base Rate Loans plus the Base Rate.

     “Derived Eurodollar Rate” shall mean a rate per annum equal to the sum of the Applicable
Margin (from time to time in effect) for Eurodollar Loans plus the Eurodollar Rate.

     “Derived Swing Loan Rate” shall mean a rate per annum equal to the sum of the Applicable
Margin (from time to time in effect) for Swing Loans plus the Base Rate.

     “Disposition” shall mean the lease, transfer or other disposition of assets (whether in one or
more than one transaction) by a Company, other than a sale, lease, transfer or other disposition
made by a Company pursuant to Section 5.12(b), (c), (e) or (f) hereof or in the ordinary course of
business.

     “Dollar” or the sign $ shall mean lawful money of the United States of America.

     “Domestic Subsidiary” shall mean a Subsidiary that is not a Foreign Subsidiary.

     “Dormant Subsidiary” shall mean a Company that (a) has aggregate assets of less than Five
Million Dollars ($5,000,000), and (b) has no direct or indirect Subsidiaries with aggregate assets
for all such Subsidiaries of more than Five Million Dollars ($5,000,000).

     “EBITDA” shall mean, for any period, in accordance with GAAP, the net earnings of a Company
(without giving effect to extraordinary losses or gains) for such period plus the aggregate amounts
deducted in determining such net earnings in respect of (a) interest expense of such Company, (b)
income taxes of such Company and (c) the aggregate of all depreciation and amortization charges of
such Company for fixed assets, leasehold improvements and general intangibles (specifically
including goodwill).

     “Eligible Transferee” shall mean a commercial bank, financial institution or other “accredited
investor” (as defined in SEC Regulation D) that is not Borrower, a Subsidiary or an Affiliate and
that may receive interest payments hereunder or in connection herewith free of U.S. withholding
taxes.

     “Environmental Laws” shall mean all provisions of law (including the common law), statutes,
ordinances, codes, rules, guidelines, policies, procedures, orders in council, regulations,
permits, licenses, judgments, writs, injunctions, decrees, orders, awards and standards promulgated
by a Governmental Authority or by any court,

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agency, instrumentality, regulatory authority or commission of any of the foregoing concerning
environmental health or safety and protection of, or regulation of the discharge of substances
into, the environment.

     “ERISA” shall mean the Employee Retirement Income Security Act of 1974, as amended from time
to time, and the regulations promulgated pursuant thereto.

     “ERISA Event” shall mean (a) the existence of a condition or event with respect to an ERISA
Plan that is reasonably likely to result in the imposition of a material excise tax or any other
material liability on a Company or of the imposition of a Lien on the assets of a Company; (b) the
engagement by a Controlled Group member in a non-exempt “prohibited transaction” (as defined under
ERISA Section 406 or Code Section 4975) or a breach of a fiduciary duty under ERISA that is
reasonably likely to result in a material liability to a Company; (c) the application by a
Controlled Group member for a waiver from the minimum funding requirements of Code Section 412 or
ERISA Section 302 or a Controlled Group member is required to provide security under Code Section
401(a)(29) or ERISA Section 307; (d) the occurrence of a Reportable Event with respect to any
Pension Plan that is reasonably likely to result in a material liability to a Company; (e) the
withdrawal by a Controlled Group member from a Multiemployer Plan in a “complete withdrawal” or a
“partial withdrawal” (as such terms are defined in ERISA Sections 4203 and 4205, respectively)
which is reasonably likely to result in a material liability to a Company; (f) the involvement of,
or occurrence or existence of any event or condition that makes likely the involvement of, a
Multiemployer Plan in any reorganization under ERISA Section 4241 which is reasonably likely to
result in a material liability to a Company; (g) the failure of an ERISA Plan (and any related
trust) that is intended to be qualified under Code Sections 401 and 501 to be so qualified or the
failure of any “cash or deferred arrangement” under any such ERISA Plan to meet the requirements of
Code Section 401(k); (h) the taking by the PBGC of any steps to terminate a Pension Plan or appoint
a trustee to administer a Pension Plan, or the taking by a Controlled Group member of any steps to
terminate a Pension Plan in a distress termination under ERISA Section 4041(c); (i) the failure by
a Controlled Group member or an ERISA Plan to satisfy any requirements of law applicable to an
ERISA Plan which is reasonably likely to result in a material liability to one of the Companies;
(j) the commencement, existence or threatening of a claim, action, suit, audit or investigation
with respect to an ERISA Plan (other than a routine claim for benefits) which is reasonably likely
to result in a material liability to a Company; or (k) any incurrence by or any expectation of the
incurrence by a Controlled Group member of a material increase in the liability for post-retirement
benefits under any Welfare Plan, other than as required by ERISA Section 601, et.
seq. or Code Section 4980B.

     “ERISA Plan” shall mean an “employee benefit plan” (within the meaning of ERISA Section 3(3))
that a Controlled Group member at any time sponsors, maintains, contributes to, has liability with
respect to or has an obligation to contribute to, and which is not excluded from the coverage of
ERISA pursuant to Section 4(b)(4) of ERISA.

     “Eurocurrency Liabilities” shall have the meaning assigned to that term in Regulation D of the
Board of Governors of the Federal Reserve System, as in effect from time to time.

     “Eurodollar” shall mean a Dollar denominated deposit in a bank or branch outside of the United
States.

     “Eurodollar Loan” shall mean a Revolving Loan described in Section 2.2(a) hereof, that shall
be denominated in Dollars and on which Borrower shall pay interest at a rate based upon the Derived
Eurodollar Rate.

     “Eurodollar Rate” shall mean, with respect to a Eurodollar Loan, for any Interest Period, a
rate per annum equal to the quotient obtained (rounded upwards, if necessary, to the nearest
1/16th of 1%) by dividing (a) the rate of interest, determined by Agent in accordance
with its usual procedures (which determination shall be conclusive absent manifest error) as of
approximately 11:00 A.M. (London time) two Business Days prior to the beginning of such Interest
Period pertaining to such Eurodollar Loan, as listed on British Bankers Association Interest Rate
LIBOR 01 or 02 as provided by Reuters (or, if for any reason such rate is unavailable from Reuters,
from any other similar company or service that provides rate quotations comparable to those
currently provided by Reuters) as the rate in the London interbank market for Dollar deposits in
immediately available funds with a maturity comparable to such Interest Period, provided that, in
the event that such rate quotation is not available for any reason, then the Eurodollar Rate shall
be the average (rounded upward to the nearest 1/16th of 1%) of the per annum rates at which
deposits in immediately available funds in Dollars for the relevant Interest Period and in the
amount of the

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Eurodollar Loan to be disbursed or to remain outstanding during such Interest Period, as the case
may be, are offered to Agent (or an affiliate of Agent, in Agent’s discretion) by prime banks in
any Eurodollar market reasonably selected by Agent, determined as of 11:00 A.M. (London time) (or
as soon thereafter as practicable), two Business Days prior to the beginning of the relevant
Interest Period pertaining to such Eurodollar Loan; by (b) 1.00 minus the Reserve Percentage.

     “Event of Default” shall mean an event or condition that shall constitute an event of default
as defined in Article VII hereof.

     “Excluded Taxes” shall mean net income taxes (and franchise taxes imposed in lieu of net
income taxes) imposed on Agent or any Lender by the Governmental Authority located in the
jurisdiction where Agent or such Lender is organized (other than any such taxes arising solely from
Agent or such Lender having executed, delivered or performed its obligations or received a payment
under, or enforced, this Agreement or any other Loan Document).

     “Existing Letter of Credit” shall mean that term as defined in Section 2.2(b)(vi) hereof.

     “Federal Funds Effective Rate” shall mean, for any day, the rate per annum (rounded upward to
the nearest one one-hundredth of one percent (1/100 of 1%)) announced by the Federal Reserve Bank
of New York (or any successor) on such day as being the weighted average of the rates on overnight
federal funds transactions arranged by federal funds brokers on the previous trading day, as
computed and announced by such Federal Reserve Bank (or any successor) in substantially the same
manner as such Federal Reserve Bank computes and announces the weighted average it refers to as the
“Federal Funds Effective Rate” as of the Closing Date.

     “Financial Officer” shall mean any of the following officers: chief executive officer,
president, chief financial officer, treasurer or assistant treasurer. Unless otherwise qualified,
all references to a Financial Officer in this Agreement shall refer to a Financial Officer of
Borrower.

     “First-Tier Material Foreign Subsidiary” shall mean a Foreign Subsidiary of Borrower (with
assets (consolidated for the foreign jurisdiction) in excess of five percent (5%) of Consolidated
total assets of Borrower); provided, however, that, if Agent, in its reasonable discretion after
consultation with Borrower, determines that the cost of perfecting, in a foreign jurisdiction, the
security interest of Agent, for the benefit of the Lenders, in the Pledged Securities relating to
any First-Tier Material Foreign Subsidiary (other than those in Canada), is impractical or
cost-prohibitive, then Agent may agree to forego the foreign perfection of such security interest.

     “Foreign Employee Benefit Plan” shall mean an “employee benefit plan” (within the meaning of
ERISA Section 3(3)) that a Controlled Group member or a Foreign Subsidiary at any time sponsors,
maintains, contributes to, has liability with respect to or has an obligation to contribute to and
which is not covered by ERISA pursuant to ERISA Section 4(b)(4).

     “Foreign Subsidiary” shall mean a Subsidiary that is organized under the laws of any
jurisdiction other than the United States, any State thereof or the District of Columbia.

     “Fronting Lender” shall mean, as to any Letter of Credit transaction hereunder, Agent as
issuer of the Letter of Credit, or, in the event that Agent either shall be unable to issue or
shall agree that another Lender may issue, a Letter of Credit, such other Lender as shall agree to
issue the Letter of Credit in its own name, but on behalf of the Lenders hereunder.

     “GAAP” shall mean generally accepted accounting principles in the United States as then in
effect, which shall include the official interpretations thereof by the Financial Accounting
Standards Board, applied on a basis consistent with the past accounting practices and procedures of
Borrower.

     “Global” shall mean Global One Colorado, Inc. and Global One Insurance Company (f/k/a Global
One Captive Insurance Company), together with their respective successors and assigns (other than a
Credit Party).

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     “Governmental Authority” shall mean any nation or government, any state, province or territory
or other political subdivision thereof, any governmental agency, authority, instrumentality,
regulatory body, court, central bank or other governmental entity exercising executive,
legislative, judicial, taxing, regulatory or administrative functions of or pertaining to
government, any securities exchange and any self-regulatory organization.

     “Guarantor” shall mean a Person that shall have pledged its credit or property in any manner
for the payment or other performance of the indebtedness, contract or other obligation of another
and includes (without limitation) any guarantor (whether of payment or of collection), surety,
co-maker, endorser or Person that shall have agreed conditionally or otherwise to make any
purchase, loan or investment in order thereby to enable another to prevent or correct a default of
any kind.

     “Guarantor of Payment” shall mean each of the Companies set forth on Schedule 2
hereto, each of which is executing and delivering a Guaranty of Payment, and any other Domestic
Subsidiary that shall deliver a Guaranty of Payment to Agent subsequent to the Closing Date;
provided, however, that (a) none of Percepta or Global shall at any time constitute a Guarantor of
Payment, (b) no Foreign Subsidiary or Dormant Subsidiary shall be required to be a Guarantor of
Payment, and (c) no joint venture, partnership, limited liability company or captive insurance
company in which Borrower or any other Company holds an interest shall be required to be a
Guarantor of Payment if such Person’s charter documents or applicable statutes or regulations
prohibit such a guaranty.

     “Guaranty of Payment” shall mean each Guaranty of Payment and each Amended and Restated
Guaranty of Payment, executed and delivered on or after the Closing Date in connection with this
Agreement by the Guarantors of Payment, as the same may from time to time be amended, restated or
otherwise modified.

     “Hedge Agreement” shall mean any (a) hedge agreement, interest rate swap, basis swap
agreement, cap, collar or floor agreement, or other interest rate management device (including
forward rate agreements) entered into by a Company with any Person, or (b) currency swap agreement,
forward currency purchase agreement or similar arrangement or agreement designed to protect against
fluctuations in currency exchange rates entered into by a Company with any Person.

     “Indebtedness” shall mean, for any Company (excluding in all cases trade payables and
guaranties of performance by a Subsidiary payable in the ordinary course of business by such
Company), without duplication, (a) all obligations to repay borrowed money, direct or indirect,
incurred, assumed, or guaranteed, (b) all obligations for the deferred purchase price of capital
assets, (c) all obligations under conditional sales or other title retention agreements, (d) all
obligations (contingent or otherwise) under any letter of credit or banker’s acceptance, (e) all
net obligations under any currency swap agreement, interest rate swap, cap, collar or floor
agreement or other interest rate management device or any Hedge Agreement, (f) all synthetic
leases, (g) all lease obligations that have been or should be capitalized on the books of such
Company in accordance with GAAP (and specifically excluding operating leases that are not required
under GAAP to be capitalized on the books of such Company), (h) all obligations of such Company
with respect to asset securitization financing programs that are required to be reported as a
liability in accordance with GAAP, (i) all obligations to advance funds to, or to purchase assets,
property or services from, any other Person in order to maintain the financial condition of such
Person, (j) any other transaction (including forward sale or purchase agreements) having the
commercial effect of a borrowing of money entered into by such Company to finance its operations or
capital requirements, and (k) any guaranty of any obligation described in subparts (a) through (j)
hereof.

     “Interest Adjustment Date” shall mean the last day of each Interest Period.

     “Interest Coverage Ratio” shall mean, as determined for the most recently completed four
fiscal quarters of Borrower, on a Consolidated basis and in accordance with GAAP, the ratio of (a)
(i) Consolidated EBITDA minus (ii) Twenty Million Dollars ($20,000,000), to (b) Consolidated
Interest Expense.

     “Interest Period” shall mean, with respect to a Eurodollar Loan, the period commencing on the
date such Eurodollar Loan is made and ending on the last day of such period, as selected by
Borrower pursuant to the provisions hereof, and, thereafter (unless such Eurodollar Loan is
converted to a Base Rate Loan), each subsequent period commencing on the last day of the
immediately preceding Interest Period and ending on the last day of such period, as selected by
Borrower pursuant to the provisions hereof. The duration of each Interest Period for a

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Eurodollar Loan shall be one month, two months, three months or six months, in each case as
Borrower may select upon notice, as set forth in Section 2.5 hereof; provided that, if Borrower
shall fail to so select the duration of any Interest Period at least three Business Days prior to
the Interest Adjustment Date applicable to such Eurodollar Loan, Borrower shall be deemed to have
converted such Eurodollar Loan to a Base Rate Loan at the end of the then current Interest Period.

     “Lender” shall mean that term as defined in the first paragraph hereof and, as the context
requires, shall include the Fronting Lender and the Swing Line Lender.

     “Letter of Credit” shall mean a standby letter of credit that shall be issued by the Fronting
Lender for the account of Borrower or a Guarantor of Payment, including amendments thereto, if any,
and shall have an expiration date no later than the earlier of (a) one year after its date of
issuance or (b) one year after the last day of the Commitment Period.

     “Letter of Credit Commitment” shall mean the commitment of the Fronting Lender, on behalf of
the Lenders, to issue Letters of Credit in an aggregate face amount of up to Thirty-Five Million
Dollars ($35,000,000).

     “Letter of Credit Exposure” shall mean, at any time, the sum of (a) the aggregate undrawn
amount of all issued and outstanding Letters of Credit, and (b) the aggregate of the draws made on
Letters of Credit that have not been reimbursed by Borrower or converted to a Revolving Loan
pursuant to Section 2.2(b)(iv) hereof.

     “Leverage Ratio” shall mean as determined on a Consolidated basis and in accordance with GAAP,
the ratio of (a) Consolidated Funded Indebtedness (as of the end of the most recently completed
fiscal quarter of Borrower) to (b) Consolidated EBITDA (for the most recently completed four fiscal
quarters of Borrower).

     “Lien” shall mean any mortgage, deed of trust, security interest, lien (statutory or other),
charge, assignment, hypothecation, encumbrance on, pledge or deposit of, or conditional sale,
leasing (other than operating leases), sale with a right of redemption or other title retention
agreement and any capitalized lease with respect to any property (real or personal) or asset.

     “Liquidity Amount” shall mean, at any date, an amount equal to the sum of (a) cash, (b) Cash
Equivalents having maturities of not more than one year from the date of acquisition; and (c) the
Revolving Credit Availability.

     “Loan” shall mean a Revolving Loan or a Swing Loan granted to Borrower by the Lenders in
accordance with Section 2.2(a) or 2.2(c) hereof.

     “Loan Documents” shall mean, collectively, this Agreement, each Note, each Guaranty of
Payment, all documentation relating to each Letter of Credit, each Security Document and the
Amended and Restated Agent Fee Letter, as any of the foregoing may from time to time be amended,
restated or otherwise modified or replaced, and any other document delivered pursuant thereto.

     “Material Adverse Effect” shall mean a material adverse effect on (a) the business,
operations, property or condition (financial or otherwise) of Borrower, (b) the business,
operations, property or condition (financial or otherwise) of the Companies taken as a whole, or
(c) the validity or enforceability of this Agreement or any of the other Loan Documents or the
rights and remedies of Agent or the Lenders hereunder or thereunder.

     “Material Indebtedness Agreement” shall mean any debt instrument, lease (capital, operating or
otherwise), guaranty, contract, commitment, agreement or other arrangement evidencing any
Indebtedness of any Company or the Companies then in excess of the amount of Twenty Million Dollars
($20,000,000).

     “Maximum Amount” shall mean, for each Lender, the amount set forth opposite such Lender’s name
under the column headed “Maximum Amount” as set forth on Schedule 1 hereto, subject to
decreases determined pursuant to Section 2.9(a) hereof, increases pursuant to Section 2.9(b) hereof
and assignments of interests pursuant to Section 10.10 hereof; provided, however, that the Maximum
Amount for the Swing Line Lender shall exclude the Swing Line Commitment (other than its pro rata
share), and the Maximum Amount of the Fronting Lender shall exclude the Letter of Credit Commitment
(other than its pro rata share).

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     “Maximum Commitment Amount” shall mean Two Hundred Twenty-Five Million Dollars ($225,000,000).

     “Multiemployer Plan” shall mean a Pension Plan that is subject to the requirements of Subtitle
E of Title IV of ERISA.

     “Newgen” shall mean Newgen Results Corporation, a Delaware corporation.

     “Newgen Companies” shall mean Newgen and Subsidiaries of Newgen.

     “Newgen Lease” shall mean that lease made by and between Kilroy Realty, L.P. and Newgen, dated
March 27, 2000, and all amendments thereto.

     “Newgen Opt-In Date” shall mean the date that is fifteen (15) days after the date that
Borrower notifies Agent in writing that the Newgen Companies are no longer to be treated under the
Credit Agreement any differently than any other Domestic Subsidiary that is a Credit Party.

     “Newgen Permitted Amount” shall mean, prior to the Newgen Opt-In Date, an aggregate net amount
of investments and loans by the Companies (other than the Newgen Companies) in and to the Newgen
Companies, of (a) up to Thirty Million Dollars ($30,000,000) during each fiscal year of Borrower,
plus (b) the amount for the buyout of certain Newgen contractual obligations as approved in writing
on the Closing Date by Agent and the Required Lenders.

     “Note” shall mean a Revolving Credit Note or the Swing Line Note, or any other promissory note
delivered pursuant to this Agreement.

     “Notice of Loan” shall mean a Notice of Loan in the form of the attached Exhibit C.

     “Obligations” shall mean, collectively, (a) all Indebtedness and other obligations incurred by
Borrower or any Guarantor of Payment to Agent, the Fronting Lender, the Swing Line Lender or any
Lender pursuant to this Agreement and the other Loan Documents, and includes the principal of and
interest on all Loans and all obligations pursuant to Letters of Credit, (b) each extension,
renewal or refinancing of the foregoing, in whole or in part, (c) the commitment and other fees and
any prepayment fees payable hereunder, (d) all fees and charges in connection with Letters of
Credit, and (e) all Related Expenses.

     “Organizational Documents” shall mean, with respect to any Person (other than an individual),
such Person’s Articles (Certificate) of Incorporation, operating agreement or equivalent formation
documents, and Regulations (Bylaws), or equivalent governing documents, and any amendments to any
of the foregoing.

     “Other Taxes” shall mean any and all present or future stamp or documentary taxes or any other
excise, ad valorem or property taxes, goods and services taxes, harmonized sales taxes and other
sales taxes, use taxes, value added taxes, charges or similar taxes or levies arising from any
payment made hereunder or from the execution, delivery or enforcement of, or otherwise with respect
to, this Agreement or any other Loan Document.

     “Participant” shall mean that term as defined in Section 10.11 hereof.

     “Patriot Act” shall mean Uniting and Strengthening America by Providing Appropriate Tools
Required to Intercept and Obstruct Terrorism Act of 2001, USA Patriot Act, Title III of Pub. L.
107-56, signed into law October 26, 2001, as amended from time to time.

     “PBGC” shall mean the Pension Benefit Guaranty Corporation, and its successor.

     “Pension Plan” shall mean an ERISA Plan that is a “pension plan” (within the meaning of ERISA
Section 3(2)).

     “Percepta” shall mean Percepta, LLC and each of its Subsidiaries.

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     “Person” shall mean any individual, sole proprietorship, partnership, joint venture,
unincorporated organization, corporation, limited liability company, unlimited liability company,
institution, trust, estate, Governmental Authority or any other entity.

     “Pledge Agreement” shall mean each Pledge Agreement and each Amended and Restated Pledge
Agreement, relating to the Pledged Securities, executed and delivered in connection with the
Original Credit Agreement and this Agreement by Borrower and each Domestic Subsidiary, as
applicable, in favor of Agent, for the benefit of the Lenders, and any other Pledge Agreement
executed by any other Domestic Subsidiary after the Closing Date, as any of the foregoing may from
time to time be amended, restated or otherwise modified.

     “Pledged Securities” shall mean sixty-five percent (65%) of the shares of capital stock or
other equity interest of a First-Tier Material Foreign Subsidiary (other than the capital stock of
TT International CV, a Netherlands CV, TeleTech International Pty Ltd., an Australian company, and
TeleTech Mexico, S.A. de C.V., a Mexican company; provided that, to the extent any of the foregoing
Subsidiaries shall be a First-Tier Material Foreign Subsidiary on the first anniversary of the
Closing Date, then sixty-five percent (65%) of the capital stock and equity interests of such
Subsidiary shall constitute Pledged Securities and Borrower, or the appropriate Credit Party, shall
execute documentation satisfactory to Agent evidencing such pledge), whether now owned or hereafter
acquired or created, and all proceeds thereof (Schedule 3 hereto lists, as of the Closing
Date, all of the Pledged Securities).

     “Prime Rate” shall mean the interest rate established from time to time by Agent as Agent’s
prime rate, whether or not such rate shall be publicly announced; the Prime Rate may not be the
lowest interest rate charged by Agent for commercial or other extensions of credit. Each change in
the Prime Rate shall be effective immediately from and after such change.

     “Register” shall mean that term as described in Section 10.10(i) hereof.

     “Regularly Scheduled Payment Date” shall mean the last day of each March, June, September and
December of each year.

     “Related Expenses” shall mean any and all reasonable costs, liabilities and expenses
(including, without limitation, losses, damages, penalties, claims, actions, reasonable attorneys’
fees, reasonable legal expenses, judgments, suits and disbursements) (a) incurred by Agent, or
imposed upon or asserted against Agent or any Lender in any attempt by Agent and the Lenders to (i)
obtain, preserve, perfect or enforce any Loan Document or any security interest evidenced by any
Loan Document; (ii) obtain payment, performance or observance of any and all of the Obligations; or
(iii) maintain, insure, audit, collect, preserve, repossess or dispose of any of the collateral
securing the Obligations or any part thereof, including, without limitation, reasonable costs and
expenses for appraisals, assessments and audits of any Company or any such collateral; or (b)
incidental or related to (a) above, including, without limitation, interest thereupon from the date
incurred, imposed or asserted until paid at the Default Rate.

     “Related Writing” shall mean each Loan Document and any other assignment, mortgage, security
agreement, guaranty agreement, subordination agreement, financial statement, audit report or other
writing furnished by any Credit Party, or any of its officers, to Agent or the Lenders pursuant to
or otherwise in connection with this Agreement.

     “Reportable Event” shall mean any of the events described in Section 4043 of ERISA.

     “Request for Extension” shall mean a notice, substantially in the form of the attached
Exhibit F.

     “Required Lenders” shall mean the holders of at least fifty-one percent (51%) of the Total
Commitment Amount, or, if there is any borrowing hereunder, the holders of at least fifty-one
percent (51%) of the Revolving Credit Exposure; provided that, if the Total Commitment Amount shall
be increased pursuant to Section 2.9(b) hereof, Required Lenders shall constitute at least two
Lenders.

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     “Requirement of Law” shall mean, as to any Person, any law, treaty, rule or regulation or
determination or policy statement or interpretation of an arbitrator or a court or other
Governmental Authority, in each case applicable to or binding upon such Person or any of its
property.

     “Reserve Percentage” shall mean for any day that percentage (expressed as a decimal) that is
in effect on such day, as prescribed by the Board of Governors of the Federal Reserve System (or
any successor) for determining the maximum reserve requirement (including, without limitation, all
basic, supplemental, marginal and other reserves and taking into account any transitional
adjustments or other scheduled changes in reserve requirements) for a member bank of the Federal
Reserve System in Cleveland, Ohio, in respect of Eurocurrency Liabilities. The Eurodollar Rate
shall be adjusted automatically on and as of the effective date of any change in the Reserve
Percentage.

     “Restricted Payment” shall mean, with respect to any Company, (a) any Capital Distribution,
(b) any amount paid by such Company in repayment, redemption, retirement or repurchase, directly or
indirectly, of any Subordinated Indebtedness, or (c) any amount paid by such Company in respect of
any management, consulting or other similar arrangement with any director, officer or shareholder
of a Company or an Affiliate, in excess of the aggregate amount of One Hundred Thousand Dollars
($100,000) in any fiscal year.

     “Revolving Credit Availability” shall mean, at any time, the amount equal to the Total
Commitment Amount minus the Revolving Credit Exposure.

     “Revolving Credit Commitment” shall mean the obligation hereunder, during the Commitment
Period, of (a) each Lender to make Revolving Loans, (b) the Fronting Lender to issue and each
Lender to participate in, Letters of Credit pursuant to the Letter of Credit Commitment, and (c)
the Swing Line Lender to make, and each Lender to participate in, Swing Loans pursuant to the Swing
Line Commitment.

     “Revolving Credit Exposure” shall mean, at any time, the sum of (a) the aggregate principal
amount of all Revolving Loans outstanding, (b) the Swing Line Exposure, and (c) the Letter of
Credit Exposure.

     “Revolving Credit Note” shall mean a Revolving Credit Note executed and delivered pursuant to
Section 2.4(a) hereof.

     “Revolving Loan” shall mean a Loan that shall be denominated in Dollars granted to Borrower by
the Lenders under the Revolving Credit Commitment in accordance with Section 2.2(a) hereof.

     “SEC” shall mean the United States Securities and Exchange Commission, or any governmental
body or agency succeeding to any of its principal functions.

     “Secured Obligations” shall mean, collectively, (a) the Obligations, and (b) all obligations
and liabilities of the Companies owing to Lenders under Hedge Agreements.

     “Security Agreement” shall mean each Security Agreement executed and delivered in connection
with the Original Credit Agreement and this Agreement by a Credit Party in favor of Agent, for the
benefit of the Lenders, and any other Security Agreement executed on or after the Closing Date, as
the same may from time to time be amended, restated or otherwise modified.

     “Security Documents” shall mean each Security Agreement, each Pledge Agreement, each
Confirmation of Security Documents, each U.C.C. Financing Statement filed in connection herewith or
perfecting any interest created in any of the foregoing documents, and any other document pursuant
to which any Lien is granted by a Credit Party to Agent, for the benefit of the Lenders, as
security for the Secured Obligations, or any part thereof, and each other agreement executed in
connection with any of the foregoing, as any of the foregoing may from time to time be amended,
restated or otherwise modified or replaced.

     “Significant Positive EBITDA Acquisition” shall mean an Acquisition that, as measured for the
four fiscal quarters then most recently ended, generated positive EBITDA in excess of Five Million
Dollars ($5,000,000) for the Person being acquired.

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     “Significant Positive EBITDA Disposition” shall mean a Disposition that, as measured for the
four fiscal quarters then most recently ended, generated positive EBITDA for the Company effecting
such Disposition in excess of Five Million Dollars ($5,000,000).

     “Subordinated” shall mean, as applied to Indebtedness, Indebtedness that shall have been
subordinated (by written terms or written agreement being, in either case, in form and substance
satisfactory to Agent and the Required Lenders) in favor of the prior payment in full of the
Obligations.

     “Subsidiary” shall mean (a) a corporation more than fifty percent (50%) of the Voting Power of
which is owned, directly or indirectly, by Borrower or by one or more other subsidiaries of
Borrower or by Borrower and one or more subsidiaries of Borrower, (b) a partnership, limited
liability company or unlimited liability company of which Borrower, one or more other subsidiaries
of Borrower or Borrower and one or more subsidiaries of Borrower, directly or indirectly, is a
general partner or managing member, as the case may be, or otherwise has an ownership interest
greater than fifty percent (50%) of all of the ownership interests in such partnership, limited
liability company, or unlimited liability company, or (c) any other Person (other than a
corporation, partnership, limited liability company or unlimited liability company) in which
Borrower, one or more other subsidiaries of Borrower or Borrower and one or more subsidiaries of
Borrower, directly or indirectly, has at least a majority interest in the Voting Power or the power
to elect or direct the election of a majority of directors or other governing body of such Person.

     “Supporting Letter of Credit” shall mean a standby letter of credit, in form and substance
satisfactory to Agent and the Fronting Lender, issued by an issuer satisfactory to Agent and the
Fronting Lender.

     “Swing Line Commitment” shall mean the commitment of the Swing Line Lender to make Swing Loans
to Borrower up to the aggregate amount at any time outstanding of Twenty-Five Million Dollars
($25,000,000).

     “Swing Line Exposure” shall mean, at any time, the aggregate principal amount of all Swing
Loans outstanding.

     “Swing Line Lender” shall mean KeyBank National Association, as holder of the Swing Line
Commitment.

     “Swing Line Note” shall mean the Swing Line Note, in the form of the attached Exhibit
B, executed and delivered pursuant to Section 2.4(b) hereof.

     “Swing Loan” shall mean a Loan that shall be denominated in Dollars granted to Borrower by the
Swing Line Lender under the Swing Line Commitment, in accordance with Section 2.2(c) hereof.

     “Swing Loan Maturity Date” shall mean, with respect to any Swing Loan, the earlier of (a)
twenty (20) days after the date such Swing Loan is made, or (b) the last day of the Commitment
Period.

     “Taxes” shall mean any and all present or future taxes of any kind, including but not limited
to, levies, imposts, duties, surtaxes, charges, fees, deductions or withholdings now or hereafter
imposed, levied, collected, withheld or assessed by any Governmental Authority (together with any
interest, penalties, fines, additions to taxes or similar liabilities with respect thereto) other
than Excluded Taxes.

     “Total Commitment Amount” shall mean the Closing Commitment Amount, as such amount may be
increased up to the Maximum Commitment Amount pursuant to Section 2.9(b) hereof, or decreased
pursuant to Section 2.9(a) hereof.

     “U.C.C.” shall mean the Uniform Commercial Code, as in effect from time to time in Ohio.

     “U.C.C. Financing Statement” shall mean a financing statement filed or to be filed in
accordance with the Uniform Commercial Code, as in effect from time to time, in the relevant state
or states.

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     “Voting Power” shall mean, with respect to any Person, the exclusive ability to control,
through the ownership of shares of capital stock, partnership interests, membership interests or
otherwise, the election of members of the board of directors or other similar governing body of
such Person. The holding of a designated percentage of Voting Power of a Person means the
ownership of shares of capital stock, partnership interests, membership interests or other
interests of such Person sufficient to control exclusively the election of that percentage of the
members of the board of directors or similar governing body of such Person.

     “Welfare Plan” shall mean an ERISA Plan that is a “welfare plan” within the meaning of ERISA
Section 3(l).

     Section 1.2. Accounting Terms. Any accounting term not specifically defined in this
Article I shall have the meaning ascribed thereto by GAAP.

     Section 1.3. Terms Generally. The foregoing definitions shall be applicable to the
singular and plural forms of the foregoing defined terms. Unless otherwise defined in this Article
I, terms that are defined in the U.C.C. are used herein as so defined.

ARTICLE II. AMOUNT AND TERMS OF CREDIT

     Section 2.1. Amount and Nature of Credit.

     (a) Subject to the terms and conditions of this Agreement, the Lenders, during the Commitment
Period and to the extent hereinafter provided, shall make Loans to Borrower, participate in Swing
Loans made by the Swing Line Lender to Borrower, and issue or participate in Letters of Credit at
the request of Borrower, in such aggregate amount as Borrower shall request pursuant to the
Commitment; provided, however, that in no event shall the Revolving Credit Exposure be in excess of
the Total Commitment Amount.

     (b) Each Lender, for itself and not one for any other, agrees to make Loans, participate in
Swing Loans, and issue or participate in Letters of Credit, during the Commitment Period, on such
basis that, immediately after the completion of any borrowing by Borrower or the issuance of a
Letter of Credit:

     (i) the aggregate outstanding principal amount of Loans made by such Lender (other than
Swing Loans made by the Swing Line Lender), when combined with such Lender’s pro rata share,
if any, of the Letter of Credit Exposure and the Swing Line Exposure, shall not be in excess
of the Maximum Amount for such Lender; and

     (ii) the aggregate outstanding principal amount of Loans (other than Swing Loans) made
by such Lender shall represent that percentage of the aggregate principal amount then
outstanding on all Loans (other than Swing Loans) that shall be such Lender’s Commitment
Percentage. Each borrowing (other than Swing Loans) from the Lenders shall be made pro rata
according to the respective Commitment Percentages of the Lenders.

     (c) The Loans may be made as Revolving Loans as described in Section 2.2(a) hereof and Swing
Loans as described in Section 2.2(c) hereof, and Letters of Credit may be issued in accordance with
Section 2.2(b) hereof.

     Section 2.2. Revolving Credit.

     (a) Revolving Loans. Subject to the terms and conditions of this Agreement, during
the Commitment Period, the Lenders shall make a Revolving Loan or Revolving Loans to Borrower in
such amount or amounts as Borrower, through an Authorized Officer, may from time to time request,
but not exceeding in aggregate principal amount at any time outstanding hereunder the Total
Commitment Amount, when such Revolving Loans are combined with the Letter of Credit Exposure and
the Swing Line Exposure. Borrower shall have the option, subject to the
terms and conditions set
forth herein, to borrow Revolving Loans, maturing on the last day of the
Commitment Period, by means of any combination of Base Rate Loans or Eurodollar Loans. Subject to
the

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provisions of this Agreement, Borrower shall be entitled under this Section 2.2(a) to borrow
funds, repay the same in whole or in part and re-borrow hereunder at any time and from time to time
during the Commitment Period.

     (b) Letters of Credit.

     (i) Generally. Subject to the terms and conditions of this Agreement, during
the Commitment Period, the Fronting Lender shall, in its own name, on behalf of the Lenders,
issue such Letters of Credit for the account of a Company, as Borrower may from time to time
request. Borrower shall not request any Letter of Credit (and the Fronting Lender shall not
be obligated to issue any Letter of Credit) if, after giving effect thereto, (A) the Letter
of Credit Exposure would exceed the Letter of Credit Commitment or (B) the Revolving Credit
Exposure would exceed the Total Commitment Amount. The issuance of each Letter of Credit
shall confer upon each Lender the benefits and liabilities of a participation consisting of
an undivided pro rata interest in the Letter of Credit to the extent of such Lender’s
Commitment Percentage.

     (ii) Request for Letter of Credit. Each request for a Letter of Credit shall
be delivered to Agent (and to the Fronting Lender, if the Fronting Lender is a Lender other
than Agent) by an Authorized Officer not later than 10:00 A.M. (Mountain time) three
Business Days prior to the date of the proposed issuance of the Letter of Credit. Each such
request shall be in a form acceptable to Agent (and the Fronting Lender, if the Fronting
Lender is a Lender other than Agent) and shall specify the face amount thereof, the account
party, the beneficiary, the requested date of issuance, amendment, renewal or extension, the
expiry date thereof, and the nature of the transaction or obligation to be supported
thereby. Concurrently with each such request, Borrower, and any Company for whose account
the Letter of Credit is to be issued, shall execute and deliver to the Fronting Lender an
appropriate application and agreement, being in the standard form of the Fronting Lender for
such letters of credit, as amended to conform to the provisions of this Agreement if
required by Agent. Agent shall give the Fronting Lender and each Lender notice of each such
request for a Letter of Credit.

     (iii) Standby Letters of Credit. With respect to each Letter of Credit and the
drafts thereunder, if any, whether issued for the account of Borrower or any other Company,
Borrower agrees to (A) pay to Agent, for the pro rata benefit of the Lenders, a
non-refundable commission based upon the face amount of such Letter of Credit, which shall
be paid quarterly in arrears, on each Regularly Scheduled Payment Date, at the rate of the
Applicable Margin for Eurodollar Loans (in effect on the date such payment is to be made)
multiplied by the undrawn face amount of such Letter of Credit; (B) pay to Agent, for the
sole benefit of the Fronting Lender, an additional Letter of Credit fee, which shall be paid
on each date that such Letter of Credit shall be issued or renewed at the rate of one-eighth
percent (1/8%) of the face amount of such Letter of Credit; and (C) pay to Agent, for the
sole benefit of the Fronting Lender, such other issuance, amendment, negotiation, draw,
acceptance, telex, courier, postage and similar transactional fees as are customarily
charged by the Fronting Lender in respect of the issuance and administration of similar
letters of credit under its fee schedule as in effect from time to time.

     (iv) Refunding of Letters of Credit with Revolving Loans. Whenever a Letter of
Credit shall be drawn, Borrower shall immediately reimburse the Fronting Lender for the
amount drawn. In the event that the amount drawn shall not have been reimbursed by Borrower
on the date of the drawing of such Letter of Credit, at the sole option of Agent (and the
Fronting Lender, if the Fronting Lender is a Lender other than Agent), Borrower shall be
deemed to have requested a Revolving Loan, subject to the provisions of Sections 2.2(a) and
2.5 hereof (other than the requirement set forth in Section 2.5(d) hereof), in the amount
drawn. Such Revolving Loan shall be evidenced by the Revolving Credit Notes (or, if a
Lender has not requested a Revolving Credit Note, by the records of Agent and such Lender).
Each Lender agrees to make a Revolving Loan on the date of such notice, subject to no
conditions precedent whatsoever. Each Lender acknowledges and agrees that its obligation to
make a Revolving Loan pursuant to Section 2.2(a) hereof when required by this subsection
(iv) shall be absolute and unconditional and shall not be affected by any circumstance
whatsoever, including, without limitation, the occurrence and continuance of a Default or
Event of Default, and that its payment to Agent, for the account of the Fronting Lender, of
the proceeds of such Revolving Loan shall be made without any offset, abatement, recoupment,
counterclaim,
withholding or reduction whatsoever and whether or not such Lender’s Revolving Credit
Commitment

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shall have been reduced or terminated. Borrower irrevocably authorizes and
instructs Agent to apply the proceeds of any borrowing pursuant to this subsection (iv) to
reimburse, in full (other than the Fronting Lender’s pro rata share of such borrowing), the
Fronting Lender for the amount drawn on such Letter of Credit. Each such Revolving Loan
shall be deemed to be a Base Rate Loan unless otherwise requested by and available to
Borrower hereunder. Each Lender is hereby authorized to record on its records relating to
its Revolving Credit Note (or, if such Lender has not requested a Revolving Credit Note, its
records relating to Revolving Loans) such Lender’s pro rata share of the amounts paid and
not reimbursed on the Letters of Credit.

     (v) Participation in Letters of Credit. If, for any reason, Agent (and the
Fronting Lender if the Fronting Lender is a Lender other than Agent) shall be unable to or,
in the opinion of Agent, it shall be impracticable to, convert any Letter of Credit to a
Revolving Loan pursuant to the preceding subsection, Agent (and the Fronting Lender if the
Fronting Lender is a Lender other than Agent) shall have the right to request that each
Lender purchase a participation in the amount due with respect to such Letter of Credit, and
Agent shall promptly notify each Lender thereof (by facsimile or telephone, confirmed in
writing). Upon such notice, but without further action, the Fronting Lender hereby agrees
to grant to each Lender, and each Lender hereby agrees to acquire from the Fronting Lender,
an undivided participation interest in the amount due with respect to such Letter of Credit
in an amount equal to such Lender’s Commitment Percentage of the principal amount due with
respect to such Letter of Credit. In consideration and in furtherance of the foregoing,
each Lender hereby absolutely and unconditionally agrees, upon receipt of notice as provided
above, to pay to Agent, for the account of the Fronting Lender, such Lender’s ratable share
of the amount due with respect to such Letter of Credit (determined in accordance with such
Lender’s Commitment Percentage). Each Lender acknowledges and agrees that its obligation to
acquire participations in the amount due under any Letter of Credit that is drawn but not
reimbursed by Borrower pursuant to this subsection (v) shall be absolute and unconditional
and shall not be affected by any circumstance whatsoever, including, without limitation, the
occurrence and continuance of a Default or Event of Default, and that each such payment
shall be made without any offset, abatement, recoupment, counterclaim, withholding or
reduction whatsoever and whether or not such Lender’s Revolving Credit Commitment shall have
been reduced or terminated. Each Lender shall comply with its obligation under this
subsection (v) by wire transfer of immediately available funds, in the same manner as
provided in Section 2.5 hereof with respect to Revolving Loans. Each Lender is hereby
authorized to record on its records such Lender’s pro rata share of the amounts paid and not
reimbursed on the Letters of Credit. In addition, each Lender agrees to risk participate in
the Existing Letters of Credit as provided in subsection (vi) below.

     (vi) Existing Letters of Credit. Schedule 2.2 hereto contains a
description of all letters of credit outstanding on, and to continue in effect after, the
Closing Date. Each such letter of credit issued by a bank that is or becomes a Lender under
this Agreement on the Closing Date (each, an “Existing Letter of Credit”) shall constitute a
“Letter of Credit” for all purposes of this Agreement, issued, for purposes of subsection
(v) above, on the Closing Date. Borrower, Agent and the Lenders hereby agree that, from and
after such date, the terms of this Agreement shall apply to the Existing Letters of Credit,
superseding any other agreement theretofore applicable to them to the extent inconsistent
with the terms hereof. Notwithstanding anything to the contrary in any reimbursement
agreement applicable to the Existing Letters of Credit, the fees payable in connection with
each Existing Letter of Credit to be shared with the Lenders shall accrue from the Closing
Date at the rate provided in this subsection (vi).

     (vii) Letters of Credit Outstanding Beyond the Commitment Period. If any
Letter of Credit is outstanding upon the termination of the Commitment, then, upon such
termination, Borrower shall deposit with Agent, for the benefit of the Fronting Lender, with
respect to all outstanding Letters of Credit, either cash or a Supporting Letter of Credit,
which, in each case, is (A) in an amount equal to one hundred five percent (105%) of the
undrawn amount of the outstanding Letters of Credit, and (B) free and clear of all rights
and claims of third parties. The cash shall be deposited in an escrow account at a
financial institution designated by the Fronting Lender. The Fronting Lender shall be
entitled to withdraw (with respect to the cash) or draw (with respect to the Supporting
Letter of Credit) amounts necessary to reimburse the Fronting Lender for payments to be made
under the Letters of Credit and any fees and expenses associated with such
Letters of Credit, or incurred pursuant to the reimbursement agreements with respect to such
Letters of

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Credit. Borrower shall also execute such documentation as Agent or the Fronting
Lender may reasonably require in connection with the survival of the Letters of Credit
beyond the Commitment or this Agreement. After expiration of all undrawn Letters of Credit,
the Supporting Letter of Credit or the remainder of the cash, as the case may be, shall
promptly be returned to Borrower.

     (c) Swing Loans.

     (i) Generally. Subject to the terms and conditions of this Agreement, during
the Commitment Period, the Swing Line Lender shall make a Swing Loan or Swing Loans to
Borrower in such amount or amounts as Borrower, through an Authorized Officer, may from time
to time request; provided that Borrower shall not request any Swing Loan if, after giving
effect thereto, (A) the Revolving Credit Exposure would exceed the Total Commitment Amount,
or (B) the Swing Line Exposure would exceed the Swing Line Commitment. Each Swing Loan
shall be due and payable on the Swing Loan Maturity Date applicable thereto. Borrower may
prepay Swing Loans in accordance with Section 2.7 hereof.

     (ii) Refunding of Swing Loans. If the Swing Line Lender so elects, by giving
notice to Borrower and the Lenders, Borrower agrees that the Swing Line Lender shall have
the right, in its sole discretion, to require that any Swing Loan be refinanced as a
Revolving Loan. Such Revolving Loan shall be a Base Rate Loan unless otherwise requested by
and available to Borrower hereunder. Upon receipt of such notice by Borrower and the
Lenders, Borrower shall be deemed, on such day, to have requested a Revolving Loan in the
principal amount of the Swing Loan in accordance with Sections 2.2(a) and 2.5 hereof (other
than the requirement set forth in Section 2.5(d) hereof). Such Revolving Loan shall be
evidenced by the Revolving Credit Notes (or, if a Lender has not requested a Revolving
Credit Note, by the records of Agent and such Lender). Each Lender agrees to make a
Revolving Loan on the date of such notice, subject to no conditions precedent whatsoever.
Each Lender acknowledges and agrees that such Lender’s obligation to make a Revolving Loan
pursuant to Section 2.2(a) hereof when required by this subsection (ii) is absolute and
unconditional and shall not be affected by any circumstance whatsoever, including, without
limitation, the occurrence and continuance of a Default or Event of Default, and that its
payment to Agent, for the account of the Swing Line Lender, of the proceeds of such
Revolving Loan shall be made without any offset, abatement, recoupment, counterclaim,
withholding or reduction whatsoever and whether or not such Lender’s Revolving Credit
Commitment shall have been reduced or terminated. Borrower irrevocably authorizes and
instructs Agent to apply the proceeds of any borrowing pursuant to this subsection (ii) to
repay in full such Swing Loan. Each Lender is hereby authorized to record on its records
relating to its Revolving Credit Note (or, if such Lender has not requested a Revolving
Credit Note, its records relating to Revolving Loans) such Lender’s pro rata share of the
amounts paid to refund such Swing Loan.

     (iii) Participation in Swing Loans. If, for any reason, Agent is unable to or,
in the opinion of Agent, it is impracticable to, convert any Swing Loan to a Revolving Loan
pursuant to the preceding subsection (ii), then on any day that a Swing Loan is outstanding
(whether before or after the maturity thereof), Agent shall have the right to request that
each Lender purchase a participation in such Swing Loan, and Agent shall promptly notify
each Lender thereof (by facsimile or telephone, confirmed in writing). Upon such notice,
but without further action, the Swing Line Lender hereby agrees to grant to each Lender, and
each Lender hereby agrees to acquire from the Swing Line Lender, an undivided participation
interest in such Swing Loan in an amount equal to such Lender’s Commitment Percentage of the
principal amount of such Swing Loan. In consideration and in furtherance of the foregoing,
each Lender hereby absolutely and unconditionally agrees, upon receipt of notice as provided
above, to pay to Agent, for the benefit of the Swing Line Lender, such Lender’s ratable
share of such Swing Loan (determined in accordance with such Lender’s Commitment
Percentage). Each Lender acknowledges and agrees that its obligation to acquire
participations in Swing Loans pursuant to this subsection (iii) is absolute and
unconditional and shall not be affected by any circumstance whatsoever, including, without
limitation, the occurrence and continuance of a Default or an Event of Default, and that
each such payment shall be made without any offset, abatement, recoupment, counterclaim,
withholding or reduction whatsoever and whether or not such Lender’s Revolving Credit
Commitment shall have been reduced or terminated. Each Lender shall comply with its
obligation under this subsection (iii) by wire transfer of

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immediately available funds, in the same manner as provided in Section 2.5 hereof with
respect to Revolving Loans to be made by such Lender.

     Section 2.3. Interest.

     (a) Revolving Loans.

     (i) Base Rate Loan. Borrower shall pay interest on the unpaid principal amount
of a Base Rate Loan outstanding from time to time from the date thereof until paid at the
Derived Base Rate from time to time in effect. Interest on such Base Rate Loan shall be
payable, commencing September 30, 2006, and on each Regularly Scheduled Payment Date
thereafter and at the maturity thereof.

     (ii) Eurodollar Loans. Borrower shall pay interest on the unpaid principal
amount of each Eurodollar Loan outstanding from time to time, fixed in advance on the first
day of the Interest Period applicable thereto through the last day of the Interest Period
applicable thereto (but subject to changes in the Applicable Margin), at the Derived
Eurodollar Rate. Interest on such Eurodollar Loan shall be payable on each Interest
Adjustment Date with respect to an Interest Period (provided that if an Interest Period
shall exceed three months, the interest must be paid every three months, commencing three
months from the beginning of such Interest Period).

     (b) Swing Loans. Borrower shall pay interest to Agent, for the sole benefit of the
Swing Line Lender (and any Lender that shall have purchased a participation in such Swing Loan), on
the unpaid principal amount of each Swing Loan outstanding from time to time from the date thereof
until paid at the Derived Swing Loan Rate applicable to such Swing Loan. Interest on each Swing
Loan shall be payable on the Swing Loan Maturity Date applicable thereto. Each Swing Loan shall
bear interest for a minimum of one day.

     (c) Default Rate. Anything herein to the contrary notwithstanding, if an Event of
Default shall occur, (i) the principal of each Loan and the unpaid interest thereon shall bear
interest, until paid, at the Default Rate, (ii) the fee for the aggregate undrawn amount of all
issued and outstanding Letters of Credit shall be increased by two percent (2%) in excess of the
rate otherwise applicable thereto, and (iii) in the case of any other amount not paid when due from
Borrower hereunder or under any other Loan Document, such amount shall bear interest at the Default
Rate.

     (d) Limitation on Interest. In no event shall the rate of interest hereunder exceed
the maximum rate allowable by law.

     Section 2.4. Evidence of Indebtedness.

     (a) Revolving Loans. Upon the request of a Lender, to evidence the obligation of
Borrower to repay the Revolving Loans made by each such Lender and to pay interest thereon,
Borrower shall execute a Revolving Credit Note, payable to the order of such Lender in the
principal amount of its Revolving Credit Commitment, or, if less, the aggregate unpaid principal
amount of Revolving Loans made by such Lender; provided, however, that the failure of a Lender to
request a Revolving Credit Note shall in no way detract from Borrower’s obligations to such Lender
hereunder.

     (b) Swing Loan. Upon the request of the Swing Line Lender, to evidence the obligation
of Borrower to repay the Swing Loans and to pay interest thereon, Borrower shall execute a Swing
Line Note, and payable to the order of the Swing Line Lender in the principal amount of the Swing
Line Commitment, or, if less, the aggregate unpaid principal amount of Swing Loans made by the
Swing Line Lender; provided, however, that the failure of the Swing Line Lender to request a Swing
Line Note shall in no way detract from Borrower’s obligations to the Swing Line Lender hereunder.

     Section 2.5. Notice of Credit Event; Funding of Loans.

     (a) Notice of Credit Event. Borrower, through an Authorized Officer, shall provide to
Agent a Notice of Loan prior to (i) 10:00 A.M. (Mountain time) on the proposed date of borrowing or
conversion of any Base Rate

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Loan, (ii) 10:00 A.M. (Mountain time) three Business Days prior to the
proposed date of borrowing, conversion or continuation of any Eurodollar Loan, and (iii) 12:00 Noon
(Mountain time) on the proposed date of borrowing of any Swing Loan. Borrower shall comply with
the notice provisions set forth in Section 2.2(b) hereof with respect to Letters of Credit.

     (b) Funding of Loans. Agent shall notify each Lender of the date, amount and Interest
Period (if applicable) promptly upon the receipt of a Notice of Loan, and, in any event, by 12:00
Noon. (Mountain time) on the date such Notice of Loan is received. On the date that the Credit
Event set forth in Notice of Loan is to occur, each such Lender shall provide to Agent, not later
than 1:00 P.M. (Mountain time), the amount in Dollars, in federal or other immediately available
funds, required of it. If Agent shall elect to advance the proceeds of such Loan prior to
receiving funds from such Lender, Agent shall have the right, upon prior notice to Borrower, to
debit any account of Borrower or otherwise receive such amount from Borrower, on demand, in the
event that such Lender shall fail to reimburse Agent in accordance with this subsection. Agent
shall also have the right to receive interest from such Lender at the Federal Funds Effective Rate
in the event that such Lender shall fail to provide its portion of the Loan on the date requested
and Agent shall elect to provide such funds.

     (c) Conversion of Loans. At the request of Borrower to Agent, subject to the notice
and other provisions of this Section 2.5, the Lenders shall convert a Base Rate Loan to one or more
Eurodollar Loans at any time and shall convert a Eurodollar Loan to a Base Rate Loan on any
Interest Adjustment Date applicable thereto. Swing Loans may be converted by the Swing Line Lender
to Revolving Loans in accordance with Section 2.2(c)(ii) hereof.

     (d) Minimum Amount. Each request for:

     (i) a Base Rate Loan shall be in an amount of not less than Five Hundred Thousand
Dollars ($500,000), increased by increments of One Hundred Thousand Dollars ($100,000);

     (ii) a Eurodollar Loan shall be in an amount of not less than Two Million Dollars
($2,000,000), increased by increments of One Million Dollars ($1,000,000); and

     (iii) a Swing Loan shall be in an amount not less than Two Hundred Fifty Thousand
Dollars ($250,000).

     (e) Interest Periods. Borrower shall not request that Eurodollar Loans be outstanding
for more than ten different Interest Periods, and, if a Base Rate Loan is outstanding, then
Eurodollar Loans shall be limited to nine different Interest Periods at the same time.

     Section 2.6. Payment on Loans and Other Obligations.

     (a) Payments Generally. Each payment made hereunder by a Credit Party shall be made
without any offset, abatement, recoupment, counterclaim, withholding or reduction whatsoever.

     (b) Payments from Borrower. All payments (including prepayments) to Agent of the
principal of or interest on any Loan or other payment, including but not limited to principal,
interest or fees, or any other amount owed by Borrower under this Agreement, shall be made in
Dollars. All payments described in this subsection (b) shall be remitted to Agent, at the address
of Agent for notices referred to in Section 10.4 hereof, for the account of the Lenders (or the
Fronting Lender or the Swing Line Lender, as appropriate) not later than 10:00 A.M. (Mountain time)
on the due date thereof in immediately available funds. Other than with respect to payments made
by wire transfer that are released by Borrower by 10:00 A.M. (Mountain time), any such payments
received by Agent after 10:00 A.M. (Mountain time) shall be deemed to have been made and received
on the next Business Day.

     (c) Payments to Lenders. Upon Agent’s receipt of payments hereunder, Agent shall
immediately distribute to each Lender (except with respect to Swing Loans, which shall be paid to
the Swing Line Lender) its
ratable share, if any, of the amount of principal, interest, and commitment and other fees received
by Agent for the account of such Lender. Each Lender shall record any principal, interest or other
payment, the principal amounts of Base Rate Loans, Eurodollar Loans and Swing Loans, prepayments,
and the applicable dates, including Interest

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Periods, with respect to the Loans made, and payments
received by such Lender, by such method as such Lender may generally employ; provided, however,
that failure to make any such entry shall in no way detract from the obligations of Borrower under
this Agreement or any Note. The aggregate unpaid amount of Loans, types of Loans, Interest Periods
and similar information with respect to the Loans and Letters of Credit set forth on the records of
Agent shall be rebuttably presumptive evidence with respect to such information, including the
amounts of principal and interest owing to each Lender.

     (d) Timing of Payments. Whenever any payment to be made hereunder, including, without
limitation, any payment to be made on any Loan, shall be stated to be due on a day that is not a
Business Day, such payment shall be made on the next Business Day and such extension of time shall
in each case be included in the computation of the interest payable on such Loan; provided,
however, that, with respect to a Eurodollar Loan, if the next Business Day shall fall in the
succeeding calendar month, such payment shall be made on the preceding Business Day and the
relevant Interest Period shall be adjusted accordingly.

     Section 2.7. Prepayment.

     (a) Right to Prepay. Borrower shall have the right at any time or from time to time
to prepay, on a pro rata basis for all of the Lenders (except with respect to Swing Loans, which
shall be paid to the Swing Line Lender), all or any part of the principal amount of the Loans, as
designated by Borrower. Such payment shall include interest accrued on the amount so prepaid to
the date of such prepayment and any amount payable under Article III hereof with respect to the
amount being prepaid. Borrower shall have the right, at any time or from time to time, to prepay,
for the benefit of the Swing Line Lender (and any Lender that has purchased a participation in such
Swing Loan), all or any part of the principal amount of the Swing Loans then outstanding, as
designated by Borrower, plus interest accrued on the amount so prepaid to the date of such
prepayment.

     (b) Notice of Prepayment. Borrower shall give Agent notice of prepayment of a Base
Rate Loan or Swing Loan by no later than 11:00 A.M. (Mountain time) one Business Day before the
Business Day on which such prepayment is to be made and written notice of the prepayment of any
Eurodollar Loan not later than 11:00 A.M. (Mountain time) three Business Days before the Business
Day on which such prepayment is to be made.

     (c) Minimum Amount. Each prepayment of a Eurodollar Loan by Borrower shall be in the
principal amount of not less than the lesser of One Million Dollars ($1,000,000) or the principal
amount of such Loan or, with respect to a Swing Loan, the principal balance of such Swing Loan,
except in the case of a mandatory payment pursuant to Section 2.11 hereof or Article III hereof.

     Section 2.8. Commitment and Other Fees.

     (a) Commitment Fee. Borrower shall pay to Agent, for the ratable account of the
Lenders, as a consideration for the Commitment, a commitment fee from the Closing Date to and
including the last day of the Commitment Period, payable quarterly, at a rate per annum equal to
(i) the Applicable Commitment Fee Rate in effect on the payment date, multiplied by (ii) (A) the
average daily Total Commitment Amount in effect during such quarter, minus (B) the average daily
Revolving Credit Exposure (exclusive of the Swing Line Exposure) during such quarter. The
commitment fee shall be payable in arrears, on December 31, 2006 and on each Regularly Scheduled
Payment Date thereafter, and on the last day of the Commitment Period.

     (b) Agent Fee. Borrower shall pay to Agent, for its sole benefit, the fees set forth
in the Amended and Restated Agent Fee Letter.

     Section 2.9. Modification of Commitment.

     (a) Optional Reduction of Commitment. Borrower may at any time and from time to time
permanently reduce in whole or ratably in part the Total Commitment Amount to an amount not less
than the then existing Revolving Credit Exposure, by giving Agent not fewer than three Business
Days’ written notice of such
reduction, provided that any such partial reduction shall be in an aggregate amount, for all of the
Lenders, of not less than Five Million Dollars ($5,000,000), increased by increments of One Million
Dollars ($1,000,000). Agent shall promptly notify each Lender of the date of each such reduction
and such Lender’s proportionate share thereof. After

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each such reduction, the commitment fees
payable hereunder shall be calculated upon the Total Commitment Amount as so reduced. If Borrower
reduces in whole the Commitment, on the effective date of such reduction (Borrower having prepaid
in full the unpaid principal balance, if any, of the Loans, together with all interest and
commitment and other fees accrued and unpaid, and provided that no Letter of Credit Exposure or
Swing Line Exposure shall exist), all of the Notes shall be delivered to Agent marked “Canceled”
and Agent shall redeliver such Notes to Borrower. Any partial reduction in the Total Commitment
Amount shall be effective during the remainder of the Commitment Period.

     (b) Increase in Commitment. At any time during the Commitment Increase Period,
Borrower may request that Agent increase the Total Commitment Amount from the Closing Commitment
Amount up to an amount that shall not exceed the Maximum Commitment Amount. Each such increase
shall be in an amount of at least Ten Million Dollars ($10,000,000), increased by increments of One
Million Dollar ($1,000,000), and may be made by either (i) increasing, for one or more Lenders,
with their prior written consent, their respective Revolving Credit Commitments, or (ii) including
one or more Additional Lenders, each with a new Revolving Credit Commitment, as a party to this
Agreement (collectively, the “Additional Commitment”); provided, however, that existing Lenders
shall be given the first opportunity to provide Additional Commitments. During the Commitment
Increase Period, the Lenders agree that Agent, in its sole discretion, may permit one or more
Additional Commitments upon satisfaction of the following requirements: (A) each Additional Lender,
if any, shall execute an Additional Lender Assumption Agreement, (B) Agent shall provide to
Borrower and each Lender a revised Schedule 1 to this Agreement, including revised
Commitment Percentages for each of the Lenders, if appropriate, at least three Business Days prior
to the date of the effectiveness of such Additional Commitments (each an “Additional Lender
Assumption Effective Date”), and (C) Borrower shall execute and deliver to Agent and the Lenders
such replacement or additional Revolving Credit Notes as shall be required by Agent (and requested
by the Lenders). The Lenders hereby authorize Agent to execute each Additional Lender Assumption
Agreement on behalf of the Lenders. On each Additional Lender Assumption Effective Date, the
Lenders shall make adjustments among themselves with respect to the Revolving Loans then
outstanding and amounts of principal, interest, commitment fees and other amounts paid or payable
with respect thereto as shall be necessary, in the opinion of Agent, in order to reallocate among
such Lenders such outstanding amounts, based on the revised Commitment Percentages and to otherwise
carry out fully the intent and terms of this Section 2.9(b). Borrower shall not request any
increase in the Commitment pursuant to this Section 2.9(b) if a Default or an Event of Default
shall then exist, or immediately after giving effect to any such increase would exist.

     Section 2.10. Computation of Interest and Fees. With the exception of Base Rate
Loans, interest on Loans and commitment and other fees and charges hereunder shall be computed on
the basis of a year having three hundred sixty (360) days and calculated for the actual number of
days elapsed. With respect to Base Rate Loans, interest shall be computed on the basis of a year
having three hundred sixty-five (365) days or three hundred sixty-six (366) days, as the case may
be, and calculated for the actual number of days elapsed.

     Section 2.11. Mandatory Payments.

     (a) If, at any time, the Revolving Credit Exposure shall exceed the Total Commitment Amount as
then in effect, Borrower shall, as promptly as practicable, but in no event later than the next
Business Day, pay an aggregate principal amount of the Revolving Loans sufficient to bring the
Revolving Credit Exposure within the Total Commitment Amount.

     (b) If, at any time, the Swing Line Exposure shall exceed the Swing Line Commitment, Borrower
shall, as promptly as practicable, but in no event later than the next Business Day, prepay an
aggregate principal amount of the Swing Loans sufficient to bring the Swing Line Exposure within
the Swing Line Commitment.

     (c) Unless otherwise designated by Borrower, each prepayment pursuant to Section 2.11(a) or
(b) hereof shall be applied in the following order (i) first, on a pro rata basis for the Lenders,
to outstanding Base Rate Loans, and (ii) second, on a pro rata basis for the Lenders, to
outstanding Eurodollar Loans, provided that, if the
outstanding principal amount of any Eurodollar Loan shall be reduced to an amount less than the
minimum amount set forth in Section 2.5(d) hereof as a result of such prepayment, then such
Eurodollar Loan shall be converted into a Base Rate Loan on the date of such prepayment. Any
prepayment of a Eurodollar Loan pursuant to this Section 2.11 shall be subject to the prepayment
provisions set forth in Article III hereof.

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     Section 2.12. Extension of Commitment. Contemporaneously with the delivery of the
financial statements required pursuant to Section 5.3(b) hereof (beginning with the financial
statements for the fiscal year of Borrower ending December 31, 2006), Borrower may deliver a
Request for Extension, requesting that the Lenders extend the Commitment Period for an additional
year. Each such extension shall require the unanimous written consent of all of the Lenders and
shall be upon such terms and conditions as may be agreed to by Agent, Borrower and the Lenders.
Borrower shall pay any reasonable attorneys’ fees or other reasonable expenses of Agent in
connection with the documentation of any such extension, as well as such other fees as may be
agreed upon between Borrower and Agent.

ARTICLE III. ADDITIONAL PROVISIONS RELATING TO

EURODOLLAR LOANS; INCREASED CAPITAL; TAXES

     Section 3.1. Requirements of Law.

     (a) If, after the Closing Date (i) the adoption of or any change in any Requirement of Law or
in the interpretation or application thereof by a Governmental Authority or (ii) the compliance by
any Lender with any request or directive (whether or not having the force of law) from any central
bank or other Governmental Authority:

     (A) shall subject any Lender to any tax of any kind whatsoever with respect to this
Agreement, any Letter of Credit or any Eurodollar Loan made by it, or change the basis of
taxation of payments to such Lender in respect thereof (except for Taxes and Excluded Taxes
which are governed by Section 3.2 hereof);

     (B) shall impose, modify or hold applicable any reserve, special deposit, compulsory
loan or similar requirement against assets held by, deposits or other liabilities in or for
the account of, advances, loans or other extensions of credit by, or any other acquisition
of funds by, any office of such Lender that is not otherwise included in the determination
of the Eurodollar Rate; or

     (C) shall impose on such Lender any other condition;

and the result of any of the foregoing is to increase the cost to such Lender of making, converting
into, continuing or maintaining Eurodollar Loans or issuing or participating in Letters of Credit,
or to reduce any amount receivable hereunder in respect thereof, then, in any such case, Borrower
shall pay to such Lender, promptly after receipt of a written request therefor, any additional
amounts necessary to compensate such Lender for such increased cost or reduced amount receivable.
If any Lender becomes entitled to claim any additional amounts pursuant to this subsection (a),
such Lender shall promptly notify Borrower (with a copy to Agent) of the event by reason of which
it has become so entitled.

     (b) If any Lender shall have determined that, after the Closing Date, the adoption of or any
change in any Requirement of Law regarding capital adequacy or in the interpretation or application
thereof by a Governmental Authority or compliance by such Lender or any corporation controlling
such Lender with any request or directive regarding capital adequacy (whether or not having the
force of law) from any Governmental Authority shall have the effect of reducing the rate of return
on such Lender’s or such corporation’s capital as a consequence of its obligations hereunder, or
under or in respect of any Letter of Credit, to a level below that which such Lender or such
corporation could have achieved but for such adoption, change or compliance (taking into
consideration the policies of such Lender or corporation with respect to capital adequacy), then
from time to time, upon submission by such Lender to Borrower (with a copy to Agent) of a written
request therefor (which shall include the method for
calculating such amount), Borrower shall promptly pay or cause to be paid to such Lender such
additional amount or amounts as will compensate such Lender for such reduction.

     (c) A certificate as to any additional amounts payable pursuant to this Section 3.1 submitted
by any Lender to Borrower (with a copy to Agent) shall be conclusive absent manifest error. In
determining any such additional amounts, such Lender may use any method of averaging and
attribution that it (in its reasonable

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discretion) shall deem applicable. The obligations of
Borrower pursuant to this Section 3.1 shall survive the termination of this Agreement and the
payment of the Loans and all other amounts payable hereunder; provided that Borrower shall not be
required to make any payments pursuant to this Section 3.1 to a Lender for any increased costs
incurred or reductions suffered more than ninety (90) days prior to the date that such Lender
notifies Borrower of the circumstances giving rise to such increased costs or reductions and of
such Lender’s intention to claim compensation therefor (except that, if the circumstances giving
rise to such increased costs or reductions are retroactive, then the ninety (90) day period
referred to above shall be extended to include the period of retroactive effect thereof).

     Section 3.2. Taxes.

     (a) All payments made by any Credit Party under any Loan Document shall be made free and clear
of, and without deduction or withholding for or on account of any Taxes or Other Taxes. If any
Taxes or Other Taxes are required to be deducted or withheld from any amounts payable to Agent or
any Lender hereunder, the amounts so payable to Agent or such Lender shall be increased to the
extent necessary to yield to Agent or such Lender (after deducting, withholding and payment of all
Taxes and Other Taxes) interest or any such other amounts payable hereunder at the rates or in the
amounts specified in the Loan Documents.

     (b) In addition, the Credit Parties shall pay Other Taxes to the relevant Governmental
Authority in accordance with applicable law.

     (c) Whenever any Taxes or Other Taxes are required to be withheld and paid by a Credit Party,
such Credit Party shall timely withhold and pay such taxes to the relevant Governmental
Authorities. As promptly as possible thereafter, Borrower shall send to Agent for its own account
or for the account of the relevant Lender, as the case may be, a certified copy of an original
official receipt received by such Credit Party showing payment thereof or other evidence of payment
reasonably acceptable to Agent or such Lender. If such Credit Party shall fail to pay any Taxes or
Other Taxes when due to the appropriate Governmental Authority or fails to remit to Agent the
required receipts or other required documentary evidence, such Credit Party and Borrower shall
indemnify Agent and the appropriate Lenders on demand for any incremental taxes, interest or
penalties that may become payable by Agent or such Lender as a result of any such failure.

     (d) If any Lender shall be so indemnified by a Credit Party, such Lender shall use reasonable
efforts to obtain the benefits of any refund, deduction or credit for any taxes or other amounts
with respect to the amount paid by such Credit Party and shall reimburse such Credit Party to the
extent, but only to the extent, that such Lender shall receive a refund with respect to the amount
paid by such Credit Party or an effective net reduction in taxes or other governmental charges
(including any taxes imposed on or measured by the total net income of such Lender) of the United
States or any state or subdivision or any other Governmental Authority thereof by virtue of any
such deduction or credit, after first giving effect to all other deductions and credits otherwise
available to such Lender. If, at the time any audit of such Lender’s income tax return is
completed, such Lender determines, based on such audit, that it shall not have been entitled to the
full amount of any refund reimbursed to such Credit Party as aforesaid or that its net income taxes
shall not have been reduced by a credit or deduction for the full amount reimbursed to such Credit
Party as aforesaid, such Credit Party, upon request of such Lender, shall promptly pay to such
Lender the amount so refunded to which such Lender shall not have been so entitled, or the amount
by which the net income taxes of such Lender shall not have been so reduced, as the case may be.

     (e) Each Lender that is not (i) a citizen or resident of the United States of America, (ii) a
corporation, partnership or other entity created or organized in or under the laws of the United
States of America (or any jurisdiction thereof), or (iii) an estate or trust that is subject to
U.S. federal income taxation regardless of the source of its income (any such Person, a “Non-U.S.
Lender”) shall deliver to Borrower and Agent two copies of either U.S. Internal Revenue Service
Form W-8BEN or Form W-8ECI, or, in the case of a Non-U.S. Lender claiming
exemption from U.S. federal withholding tax under Section 871(h) or 881(c) of the Code with respect
to payments of “portfolio interest”, a statement with respect to such interest and a Form W-8BEN,
or any subsequent versions thereof or successors thereto, properly completed and duly executed by
such Non-U.S. Lender claiming complete exemption from, or a reduced rate of, U.S. federal
withholding tax on all payments by Credit Parties under this Agreement and the other Loan
Documents. Such forms shall be delivered by each Non-U.S. Lender on or before the date it becomes
a party to this Agreement or such other Loan Document. In addition, each Non-U.S. Lender shall

24

 

deliver such forms or appropriate replacements promptly upon the obsolescence or invalidity of any
form previously delivered by such Non-U.S. Lender. Each Non-U.S. Lender shall promptly notify
Borrower at any time it determines that such Lender is no longer in a position to provide any
previously delivered certificate to Borrower (or any other form of certification adopted by the
U.S. taxing authorities for such purpose). Notwithstanding any other provision of this subsection
(e), a Non-U.S. Lender shall not be required to deliver any form pursuant to this subsection (e)
that such Non-U.S. Lender is not legally able to deliver.

     (f) A Lender that is entitled to an exemption from or reduction of non-U.S. withholding tax
under the law of the jurisdiction in which a Credit Party is located, or any treaty to which such
jurisdiction is a party, with respect to payments under any Loan Document shall use reasonable
efforts to deliver to Borrower (with a copy to the Agent), at the time or times prescribed by
applicable law or reasonably requested by Borrower, such properly completed and executed
documentation prescribed by applicable law as will permit such payments to be made without
withholding or at a reduced rate; provided, that such Lender is legally entitled to complete,
execute and deliver such documentation and in such Lender’s judgment such completion, execution or
submission would not materially prejudice the legal position of such Lender.

     (g) The agreements in this Section 3.2 shall survive the termination of the Loan Documents and
the payment of the Loans and all other amounts payable hereunder.

     Section 3.3. Funding Losses. Borrower agrees to indemnify each Lender, promptly
after receipt of a written request therefor, and to hold each Lender harmless from, any loss or
expense that such Lender may sustain or incur as a consequence of (a) default by Borrower in making
a borrowing of, conversion into or continuation of Eurodollar Loans after Borrower has given a
notice requesting the same in accordance with the provisions of this Agreement, (b) default by
Borrower in making any prepayment of or conversion from Eurodollar Loans after Borrower has given a
notice thereof in accordance with the provisions of this Agreement, (c) the making of a prepayment
of a Eurodollar Loan on a day that is not the last day of an Interest Period applicable thereto, or
(d) any conversion of a Eurodollar Loan to a Base Rate Loan on a day that is not the last day of an
Interest Period applicable thereto. Such indemnification shall be in an amount equal to the
excess, if any, of (i) the amount of interest that would have accrued on the amounts so prepaid, or
not so borrowed, converted or continued, for the period from the date of such prepayment or of such
failure to borrow, convert or continue to the last day of such Interest Period (or, in the case of
a failure to borrow, convert or continue, the Interest Period that would have commenced on the date
of such failure) at the applicable rate of interest for such Loans provided for herein (excluding,
however, the Applicable Margin included therein, if any) over (ii) the amount of interest (as
reasonably determined by such Lender) that would have accrued to such Lender on such amount by
placing such amount on deposit for a comparable period with leading banks in the appropriate London
interbank market, along with any administration fee charged by such Lender. A certificate as to
any amounts payable pursuant to this Section 3.3 submitted to Borrower (with a copy to Agent) by
any Lender shall be conclusive absent manifest error. The obligations of Borrower pursuant to this
Section 3.3 shall survive the termination of this Agreement and the payment of the Loans and all
other amounts payable hereunder.

     Section 3.4. Change of Lending Office. Each Lender agrees that, upon the occurrence
of any event giving rise to the operation of Section 3.1 or 3.2(a) hereof with respect to such
Lender, it will, if requested by Borrower, use reasonable efforts (subject to overall policy
considerations of such Lender) to designate another lending office (or an affiliate of such Lender,
if practical for such Lender) for any Loans affected by such event with the object of avoiding the
consequences of such event; provided, that such designation is made on terms that, in the sole
judgment of such Lender, cause such Lender and its lending office(s) to suffer no economic, legal
or regulatory disadvantage; and provided, further, that nothing in this Section shall affect or
postpone any of the obligations of Borrower or the rights of any Lender pursuant to Section 3.1 or
3.2(a) hereof.

     Section 3.5. Eurodollar Rate Lending Unlawful; Inability to Determine Rate.

     (a) If any Lender shall determine (which determination shall, upon notice thereof to Borrower
and Agent, be conclusive and binding on Borrower) that, after the Closing Date, (i) the
introduction of or any change in or in the interpretation of any law makes it unlawful, or (ii) any
Governmental Authority asserts that it is unlawful, for such Lender to make or continue any Loan
as, or to convert (if permitted pursuant to this Agreement) any Loan into, a Eurodollar Loan, the
obligations of such Lender to make, continue or convert any such Eurodollar Loan shall,

25

 

upon such
determination, be suspended until such Lender shall notify Agent that the circumstances causing
such suspension no longer exist, and all outstanding Eurodollar Loans payable to such Lender shall
automatically convert (if conversion is permitted under this Agreement) into a Base Rate Loan, or
be repaid (if no conversion is permitted) at the end of the then current Interest Periods with
respect thereto or sooner, if required by law or such assertion.

     (b) If Agent or the Required Lenders determine that for any reason adequate and reasonable
means do not exist for determining the Eurodollar Rate for any requested Interest Period with
respect to a proposed Eurodollar Loan, or that the Eurodollar Rate for any requested Interest
Period with respect to a proposed Eurodollar Loan does not adequately and fairly reflect the cost
to the Lenders of funding such Loan, Agent will promptly so notify Borrower and each Lender.
Thereafter, the obligation of the Lenders to make or maintain such Eurodollar Loan shall be
suspended until Agent (upon the instruction of the Required Lenders) revokes such notice. Upon
receipt of such notice, Borrower may revoke any pending request for a borrowing of, conversion to
or continuation of such Eurodollar Loan or, failing that, will be deemed to have converted such
request into a request for a borrowing of a Base Rate Loan in the amount specified therein.

     Section 3.6. Replacement of Lenders. Borrower shall be permitted to replace any
Lender that requests reimbursement for amounts owing pursuant to Section 3.1 or 3.2(a) hereof, or
asserts its inability to make a Eurodollar Loan pursuant to Section 3.5 hereof; provided that (a)
such replacement does not conflict with any Requirement of Law, (b) no Default or Event of Default
shall have occurred and be continuing at the time of such replacement, (c) prior to any such
replacement, such Lender shall have taken no action under Section 3.4 hereof so as to eliminate the
continued need for payment of amounts owing pursuant to Section 3.1 or 3.2(a) hereof or, if it has
taken any action, such request has still been made, (d) the replacement financial institution shall
purchase, at par, all Loans and other amounts owing to such replaced Lender on or prior to the date
of replacement and assume all commitments and obligations of such replaced Lender, (e) Borrower
shall be liable to such replaced Lender under Section 3.3 hereof if any Eurodollar Loan owing to
such replaced Lender shall be purchased other than on the last day of the Interest Period relating
thereto, (f) the replacement financial institution, if not already a Lender, shall be satisfactory
to the Agent, (g) the replaced Lender shall be obligated to make such replacement in accordance
with the provisions of Section 10.10 hereof (provided that Borrower (or the succeeding Lender, if
such Lender is willing) shall be obligated to pay the assignment fee referred to therein), and (h)
until such time as such replacement shall be consummated, Borrower shall pay all additional amounts
(if any) required pursuant to Section 3.1 or 3.2(a) hereof, as the case may be.

ARTICLE IV. CONDITIONS PRECEDENT

     Section 4.1. Conditions to Each Credit Event. The obligation of the Lenders, the
Fronting Lender and the Swing Line Lender to participate in any Credit Event shall be conditioned,
in the case of each Credit Event, upon the following:

     (a) all conditions precedent as listed in Section 4.2 hereof required to be satisfied prior to
the first Credit Event shall have been satisfied prior to or as of the first Credit Event;

     (b) Borrower shall have submitted a Notice of Loan (or with respect to a Letter of Credit,
complied with the provisions of Section 2.2(b) hereof) and otherwise complied with Section 2.5
hereof;

     (c) no Default or Event of Default shall then exist or immediately after such Credit Event
would exist; and

     (d) each of the representations and warranties contained in Article VI hereof shall be true in
all material respects as if made on and as of the date of such Credit Event, except to the extent
that any thereof expressly relate to an earlier date.

     Each request by Borrower for a Credit Event shall be deemed to be a representation and
warranty by Borrower as of the date of such request as to the satisfaction of the conditions
precedent specified in subsections (c) and (d) above.

26

 

     Section 4.2. Conditions to the First Credit Event. Borrower shall cause the
following conditions to be satisfied on or prior to the Closing Date. The obligation of the
Lenders, the Fronting Lender and the Swing Line Lender to participate in the first Credit Event is
subject to Borrower satisfying each of the following conditions prior to or concurrently with such
Credit Event:

     (a) Notes. Borrower shall have executed and delivered to (i) each Lender requesting a
Revolving Credit Note such Lender’s Revolving Credit Note, and (ii) the Swing Line Lender the Swing
Line Note, if requested by the Swing Line Lender.

     (b) Guaranties of Payment. Each Guarantor of Payment shall have executed and
delivered to Agent a Guaranty of Payment.

     (c) Confirmation of Security Documents and Security Agreements. Each (i) Credit Party
that was a Credit Party prior to the Closing Date shall have executed and delivered to Agent, for
the benefit of the Lenders, a Confirmation of Security Documents, and (ii) Credit Party that was
not a Credit Party prior to the Closing Date, shall have executed and delivered to Agent, for the
benefit of the Lenders, a Security Agreement; and such other documents or instruments, as may be
reasonably required by Agent to create or perfect the Liens of Agent, for the benefit of the
Lenders, in the assets of such Credit Party, all to be in form and substance reasonably
satisfactory to Agent and the Lenders.

     (d) Pledge Agreements. Borrower and each Domestic Subsidiary that owns Pledged
Securities shall have executed and delivered to Agent, for the benefit of the Lenders, a Pledge
Agreement, in form and substance satisfactory to Agent, with respect to the Pledged Securities,
together with the Pledged Securities referenced therein and appropriate stock powers.

     (e) Officer’s Certificate, Resolutions, Organizational Documents. Each Credit Party
shall have delivered to Agent an officer’s certificate (or comparable domestic or foreign
documents) certifying the names of the officers of such Credit Party authorized to sign the Loan
Documents, together with the true signatures of such officers and certified copies of (i) the
resolutions of the board of directors (or comparable domestic or foreign documents) of such Credit
Party evidencing approval of the execution and delivery of the Loan Documents and the execution of
other Related Writings to which such Credit Party is a party, and (ii) the Organizational Documents
of such Credit Party.

     (f) Good Standing and Full Force and Effect Certificates. Borrower shall have
delivered to Agent a good standing certificate or comparable certificate, as the case may be, for
each Credit Party, issued on or about the Closing Date by the Secretary of State or comparable
entity in the state or states where such Credit Party is incorporated or formed.

     (g) Lien Searches. With respect to the property owned or leased by Borrower and each
Guarantor of Payment, Borrower and each Guarantor of Payment, if applicable, shall have caused to
be delivered to Agent (i) the results of Uniform Commercial Code lien searches, satisfactory to
Agent and the Lenders, (ii) the results of federal and state tax lien and judicial lien searches,
satisfactory to Agent and the Lenders (but only with respect to Domestic Subsidiaries created or
acquired after the date of the Original Credit Agreement), and (iii) Uniform Commercial Code
termination statements reflecting termination of all financing statements previously filed by any
Person and not expressly permitted pursuant to Section 5.9 hereof.

     (h) Legal Opinion. Borrower shall have delivered to Agent an opinion of counsel for
each Credit Party, in form and substance reasonably satisfactory to Agent and the Lenders.

     (i) Borrower Investment Policy. Borrower shall have delivered to Agent a copy of the
Borrower Investment Policy.

     (j) Amended and Restated Agent Fee Letter and Other Fees. Borrower shall have (i)
executed and delivered to Agent the Amended and Restated Agent Fee Letter and paid to Agent, for
its sole account, the fees stated therein, and (ii) paid all legal fees and expenses of Agent in
connection with the preparation and negotiation of the Loan Documents.

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     (k) Closing Certificate. Borrower shall have delivered to Agent and the Lenders an
officer’s certificate certifying that, as of the Closing Date, (i) all conditions precedent set
forth in this Article IV have been satisfied, (ii) no Default or Event of Default exists nor
immediately after the first Credit Event will exist, and (iii) each of the representations and
warranties contained in Article VI hereof are true and correct as of the Closing Date.

     (l) Letter of Direction. Borrower shall have delivered to Agent a letter of direction
authorizing Agent, on behalf of the Lenders, to disburse the proceeds of the Loans, which letter of
direction includes the authorization to transfer funds under this Agreement and the wire
instructions setting forth the locations to which such funds shall be sent.

     (m) No Material Adverse Change. No material adverse change, in the opinion of Agent,
shall have occurred in the financial condition or operations of the Companies since June 30, 2006.

     (n) Miscellaneous. Borrower shall have provided to Agent and the Lenders such other
items and shall have satisfied such other conditions as may be reasonably required by Agent or the
Lenders.

ARTICLE V. COVENANTS

     Section 5.1. Insurance. Each Company shall (a) maintain insurance to such extent and
against such hazards and liabilities as is commonly maintained by Persons similarly situated; and
(b) within ten days of Agent’s written request, furnish to Agent such information about such
Company’s insurance as Agent may from time to time reasonably request, which information shall be
prepared in form and detail reasonably satisfactory to Agent and certified by a Financial Officer
of such Company.

     Section 5.2. Money Obligations. Each Company shall pay in full (a) prior in each
case to the date when material penalties would attach, all material taxes, assessments and
governmental charges and levies (except only those so long as and to the extent that the same shall
be contested in good faith by appropriate and timely proceedings and for which adequate provisions
have been established in accordance with GAAP) for which it may be or become liable or to which any
or all of its properties may be or become subject; (b) all of its material wage obligations to its
employees in compliance with the Fair Labor Standards Act (29 U.S.C. §§ 206-207) or any comparable
provisions; and (c) all of its other material obligations calling for the payment of money (except
only those so long as and to the extent that the same shall be contested in good faith and for
which adequate provisions have been established in accordance with GAAP) before such payment
becomes overdue.

     Section 5.3. Financial Statements and Information.

     (a) Quarterly Financials. Borrower shall deliver to Agent, within forty-five (45)
days after the end of each of the first three quarter-annual periods of each fiscal year of
Borrower, balance sheets of the Companies as of the end of such period and statements of income
(loss), stockholders’ equity and cash flow for the quarter and fiscal year to date periods, all
prepared on a Consolidated basis, in accordance with GAAP, and in form and detail satisfactory to
Agent and certified by a Financial Officer of Borrower.

     (b) Annual Audit Report. Borrower shall deliver to Agent, within ninety (90) days
after the end of each fiscal year of Borrower, an annual audit report of the Companies for that
year prepared on a Consolidated basis,
in accordance with GAAP, and in form and detail satisfactory to Agent and certified by an
independent public accountant satisfactory to Agent, which report shall include balance sheets and
statements of income (loss), stockholders’ equity and cash-flow for that period.

     (c) Compliance Certificate. Borrower shall deliver to Agent, concurrently with the
delivery of the financial statements set forth in subsections (a) and (b) above, a Compliance
Certificate.

     (d) Pro-Forma Projections. Borrower shall deliver to Agent, within ninety (90) days
after the end of each fiscal year of Borrower, annual pro-forma projections of the Companies for
the then current fiscal year, to be in form acceptable to Agent.

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     (e) Shareholder and SEC Documents. Borrower shall deliver to Agent, as soon as
available, copies of all notices, reports, definitive proxy or other statements and other documents
sent by Borrower to its shareholders, to the holders of any of its debentures or bonds or the
trustee of any indenture securing the same or pursuant to which they are issued, or sent by
Borrower (in final form) to any securities exchange or over the counter authority or system, or to
the SEC or any similar federal agency having regulatory jurisdiction over the issuance of
Borrower’s securities.

     (f) Financial Information of Companies. Borrower shall deliver to Agent, within
fifteen (15) Business Days of the written request of Agent, or as soon thereafter as is reasonably
practicable, such other information about the financial condition, properties and operations of any
Company as Agent may from time to time reasonably request, which information shall be submitted in
form and detail satisfactory to Agent and certified by a Financial Officer of the Company or
Companies in question.

     Section 5.4. Financial Records. Each Company shall at all times maintain true and
complete records and books of account, including, without limiting the generality of the foregoing,
appropriate provisions for possible losses and liabilities, all in accordance with GAAP, and at all
reasonable times (during normal business hours and upon reasonable notice to such Company) permit
Agent, or any representative of Agent, to examine such Company’s books and records and to make
excerpts therefrom and transcripts thereof.

     Section 5.5. Franchises; Change in Business.

     (a) Each Company (other than a Dormant Subsidiary) shall preserve and maintain at all times
its existence, and its rights and franchises necessary for its business, in each case except as
otherwise permitted pursuant to Section 5.12 hereof.

     (b) No Company shall engage in any business if, as a result thereof, the general nature of the
business of the Companies taken as a whole would be substantially changed from the general nature
of the business the Companies are engaged in on the Closing Date.

     Section 5.6. ERISA Pension and Benefit Plan Compliance. No Company shall incur any
material accumulated funding deficiency within the meaning of ERISA, or any material liability to
the PBGC, established thereunder in connection with any ERISA Plan. Borrower shall furnish to the
Lenders (a) as soon as possible and in any event within thirty (30) days after any Company knows or
has reason to know that any Reportable Event with respect to any ERISA Plan has occurred, a
statement of a Financial Officer of such Company, setting forth details as to such Reportable Event
and the action that such Company proposes to take with respect thereto, together with a copy of the
notice of such Reportable Event given to the PBGC if a copy of such notice is available to such
Company, and (b) promptly after receipt thereof a copy of any notice such Company, or any member of
the Controlled Group may receive from the PBGC or the Internal Revenue Service with respect to any
ERISA Plan administered by such Company; provided, that this latter clause shall not apply to
notices of general application promulgated by the PBGC or the Internal Revenue Service. Borrower
shall promptly notify the Lenders of any material taxes assessed, proposed to be assessed or that
Borrower has reason to believe is reasonably likely to be assessed against a Company by the
Internal Revenue Service with respect to any ERISA Plan. As used in this Section 5.6, “material”
means the measure of a matter of
significance that shall be determined as being an amount equal to five percent (5%) of Consolidated
Net Worth. As soon as practicable, and in any event within twenty (20) days, after any Company
shall become aware that an ERISA Event shall have occurred, such Company shall provide Agent with
notice of such ERISA Event with a certificate by a Financial Officer of such Company setting forth
the details of the event and the action such Company or another Controlled Group member proposes to
take with respect thereto. Borrower shall, at the request of Agent, deliver or cause to be
delivered to Agent, as the case may be, true and correct copies of any documents relating to the
ERISA Plan of any Company.

     Section 5.7. Financial Covenants.

     (a) Leverage Ratio. Borrower shall not suffer or permit at any time the Leverage
Ratio to exceed 3.00 to 1.00.

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     (b) Interest Coverage Ratio. Borrower shall not suffer or permit at any time the
Interest Coverage Ratio to be less than 2.50 to 1.00.

     (c) Capital Expenditures. The Companies may make Consolidated Capital Expenditures so
long as no Default or Event of Default shall then exist or immediately thereafter shall begin to
exist.

     Section 5.8. Borrowing. No Company shall create, incur or have outstanding any
Indebtedness of any kind; provided, that this Section 5.8 shall not apply to the following:

     (a) the Loans, the Letters of Credit and any other Indebtedness under this Agreement;

     (b) any loans granted to or Capitalized Lease Obligations entered into by any Company for the
purchase or lease of fixed assets (and refinancings of such loans or Capitalized Lease
Obligations), which loans and Capitalized Lease Obligations shall only be secured by the fixed
assets being purchased or leased ;

     (c) the Indebtedness existing on the Closing Date, in addition to the other Indebtedness
permitted to be incurred pursuant to this Section 5.8, as set forth in Schedule 5.8 hereto
(and any extension, renewal or refinancing thereof but only to the extent that the principal amount
thereof does not increase after the Closing Date);

     (d) Indebtedness under any Hedge Agreement, so long as such Hedge Agreement shall have been
entered into in the ordinary course of business and not for speculative purposes;

     (e) Indebtedness incurred by Foreign Subsidiaries in an aggregate amount not to exceed, for
all such Indebtedness of all Foreign Subsidiaries, the greater of (i) seven and one-half percent
(7.5%) of Consolidated total assets of Borrower, or (ii) Twenty-Five Million Dollars ($25,000,000)
at any time outstanding;

     (f) any loans from a Company to a Company permitted under Section 5.11 hereof;

     (g) Indebtedness of a Foreign Subsidiary under an accounts receivable facility whereby no
portion of the Indebtedness or any other obligation (contingent or otherwise) under such facility
is guaranteed by any other Company (subject to the proviso in subsection (e) hereof) and no Company
(other than such Foreign Subsidiary) provides, either directly or indirectly, any credit support of
any kind (other than a guaranty permitted under subsection (e) hereof) in connection with such
facility;

     (h) Subordinated Indebtedness with terms and documentation in form and substance acceptable to
Agent;

     (i) loans to Percepta and its Subsidiaries in an aggregate amount at any time outstanding of
up to ten percent (10%) of revenues of Percepta and its Subsidiaries for the most recently
completed four fiscal quarters;

     (j) loans to a joint venture (in which a Company holds an equity interest) in an aggregate
amount at any time outstanding of up to ten percent (10%) of revenues of such joint venture for the
most recently completed four fiscal quarters;

     (k) Indebtedness of a Company that has been acquired by the Companies pursuant to Section 5.13
hereof, which Indebtedness (i) is not secured, except by a security interest permitted under
Section 5.9(h) hereof, and (ii) was not incurred in anticipation of such Acquisition;

     (l) Indebtedness of a Company incurred pursuant to synthetic leases;

     (m) Indebtedness of a Company that is owing to any governmental entity, including, without
limitation, industrial revenue bonds and grants issued by any governmental entity to such Company
which may constitute Indebtedness until the completion of the tasks related to such grants;
provided, however, that all such Indebtedness must be either (i) unsecured, (ii) only secured by
the fixed assets purchased with proceeds from such Indebtedness, or (iii) secured with assets
(other than fixed assets) that are specifically related to the “project” that is

30

 

the subject of the
grant or financing, securing no more than the aggregate amount, for all such Indebtedness of all
Companies, of Five Million Dollars ($5,000,000) at any time outstanding;

     (n) Indebtedness not otherwise described in or subject to subparts (a) through (k) hereof in
an aggregate principal amount not to exceed the greater of (i) two percent (2%) of Consolidated
total assets of Borrower, or (ii) Five Million Dollars ($5,000,000) at any time outstanding; and

     (o) other unsecured Indebtedness, in addition to the Indebtedness listed above, so long as (i)
the maturity date (and earliest possible put date) of such Indebtedness is at least thirty (30)
days after the last day of the Commitment Period, and (ii) the Companies are in compliance (and in
pro forma compliance after giving effect to such Indebtedness) with the provisions of Section 5.7
hereof.

     Section 5.9. Liens. No Company shall create, assume or suffer to exist (or enter
into a contract that creates a consensual Lien upon the happening of a contingency or otherwise)
any Lien upon any of its property or assets, whether now owned or hereafter acquired; provided that
this Section 5.9 shall not apply to the following:

     (a) Liens for taxes not yet due or that are being actively contested in good faith by
appropriate proceedings and for which adequate reserves shall have been established in accordance
with GAAP;

     (b) other statutory Liens incidental to the conduct of its business or the ownership of its
property and assets that (i) were not incurred in connection with the borrowing of money or the
obtaining of advances or credit, and (ii) do not in the aggregate materially detract from the value
of its property or assets or materially impair the use thereof in the operation of its business;

     (c) Liens on property or assets of a Subsidiary to secure obligations of such Subsidiary to a
Credit Party (other than any of the Newgen Companies prior to the Newgen Opt-In Date);

     (d) purchase money Liens on fixed assets securing the loans and Capitalized Lease Obligations
pursuant to Section 5.8(b) hereof, provided that such Lien is limited to the purchase price and
only attaches to the property being acquired;

     (e) the Liens existing on the Closing Date as set forth in Schedule 5.9 hereto and
replacements, extensions, renewals, refundings or refinancings thereof, but only to the extent that
the amount of debt secured thereby shall not be increased;

     (f) easements or other minor defects or irregularities in title of real property not
interfering in any material respect with the use of such property in the business of any Company;

     (g) any Lien granted to Agent, for the benefit of the Lenders;

     (h) any Lien on fixed assets owned by a Company as a result of an Acquisition permitted
pursuant to Section 5.13 hereof;

     (i) any Lien on assets of Foreign Subsidiaries to secure the Indebtedness described in Section
5.8(e) hereof;

     (j) any Lien on assets of Percepta and its Subsidiaries securing Indebtedness described in
Section 5.8(i) hereof in an aggregate principal amount, for Percepta and all of its Subsidiaries,
not to exceed Five Million Dollars ($5,000,000);

     (k) any Lien on assets of a joint venture (that is not a Subsidiary) securing Indebtedness
described in Section 5.8(j) hereof in an aggregate principal amount, for all such joint ventures,
not to exceed Two Million Dollars ($2,000,000);

     (l) any U.C.C. Financing Statement filed to provide notice of (i) an operating lease entered
into in the ordinary course of business, or (ii) a synthetic lease permitted under Section 5.8(l)
hereof;

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     (m) the Liens described in Section 5.8(m) hereof; and

     (n) any Lien (on assets that do not constitute Collateral) not otherwise described in or
subject to subparts (a) through (k) hereof securing Indebtedness (other than Indebtedness for
borrowed money) in an aggregate principal amount not to exceed the greater of (i) two percent (2%)
of Consolidated total assets of Borrower, or (ii) Five Million Dollars ($5,000,000) at any time
outstanding.

No Company shall enter into any contract or agreement (other than a contract or agreement entered
into in connection with (A) the purchase or lease of fixed assets that prohibits Liens on such
fixed assets, or (B) the incurrence of Indebtedness permitted pursuant to Section 5.8(i) hereof
that prohibits Liens on the assets of Percepta) that would prohibit Agent or the Lenders from
acquiring a security interest, mortgage or other Lien on, or a collateral assignment of, any of the
property or assets of such Company.

     Section 5.10. Regulations T, U and X. No Company shall take any action that would
result in any non-compliance of the Loans or Letters of Credit with Regulations T, U or X, or any
other applicable regulation, of the Board of Governors of the Federal Reserve System.

     Section 5.11. Investments, Loans and Guaranties. No Company shall, without the prior
written consent of Agent and the Required Lenders, (a) create, acquire or hold any Subsidiary, (b)
make or hold any investment in any stocks, bonds or securities of any kind, (c) be or become a
party to any joint venture or other partnership, (d) make or keep outstanding any advance or loan
to any Person, or (e) be or become a Guarantor of any kind (other than a Guaranty of Payment under
the Loan Documents); provided that this Section 5.11 shall not apply to the following:

     (i) investments made in accordance with the Borrower Investment Policy;

     (ii) the holding of each of the Subsidiaries listed on Schedule 6.1 hereto, and
the creation, acquisition and holding of any new Subsidiary after the Closing Date so long
as such new Subsidiary shall have been created, acquired or held in accordance with the
terms and conditions of this Agreement;

     (iii) any investment in, loan to or guaranty of the Indebtedness of, Borrower or a
Domestic Subsidiary (other than any of the Newgen Companies prior to the Newgen Opt-In
Date);

     (iv) any investment in, loan to or guaranty of the Indebtedness of a Foreign Subsidiary
so long as the Companies are in compliance (and in pro forma compliance after giving effect
to such loan, investment or guaranty) with the provisions of Section 5.7 hereof;

     (v) any investment in a joint venture of a Company so long as the Companies are in
compliance (and in pro forma compliance after giving effect to such investment) with the
provisions of Section 5.7 hereof;

     (vi) any advance or loan to an officer or employee of a Company, so long as all such
advances and loans from all Companies (specifically excluding any advance or loan assumed
through an Acquisition) aggregate not more than the principal sum of Five Million Dollars
($5,000,000) at any time outstanding;

     (vii) the holding of any stock that has been acquired pursuant to an Acquisition
permitted under Section 5.13 hereof;

     (viii) prior to the Newgen Opt-In Date, investments of, loans from or guaranties by,
the Companies to the Newgen Companies in an aggregate amount not to exceed the Newgen
Permitted Amount (provided that client-related performance guaranties shall not be included
in the calculation of the Newgen Permitted Amount); or

     (ix) other investments of, loans from or guaranties by, the Companies in an aggregate
amount not to exceed, for all Companies, the greater of (i) two percent (2%) of Consolidated
total assets of

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Borrower, or (ii) Five Million Dollars ($5,000,000); provided that (A)
client-related performance guaranties shall not be included in the calculation of the
foregoing amounts, and (B) no such investments, loans and guaranties shall be in, to or for
the benefit of, any of the Newgen Companies.

     Section 5.12. Merger and Sale of Assets. No Company shall merge, amalgamate or
consolidate with any other Person, or sell, lease or transfer or otherwise dispose of any assets to
any Person other than in the ordinary course of business, except that, if no Default or Event of
Default shall then exist or immediately thereafter shall begin to exist:

     (a) any Domestic Subsidiary may merge with (i) Borrower (provided that Borrower shall be the
continuing or surviving Person) or (ii) any one or more Guarantors of Payment (other than any of
the Newgen Companies prior to the Newgen Opt-In Date);

     (b) any Domestic Subsidiary may sell, lease, transfer or otherwise dispose of any of its
assets to (i) Borrower or (ii) any Guarantor of Payment (other than any of the Newgen Companies in
excess of the Newgen Permitted Amount prior to the Newgen Opt-In Date);

     (c) any Domestic Subsidiary (other than a Credit Party) may merge with or sell, lease,
transfer or otherwise dispose of any of its assets to any other Domestic Subsidiary (other than any
of the Newgen Companies in excess of the Newgen Permitted Amount prior to the Newgen Opt-In Date);

     (d) any Foreign Subsidiary may merge with another Foreign Subsidiary or with a Credit Party
(other than any of the Newgen Companies prior to the Newgen Opt-In Date), provided that a Credit
Party shall be the continuing or surviving Person;

     (e) any Foreign Subsidiary may sell, lease, transfer or otherwise dispose of any of its assets
to a Credit Party (other than any of the Newgen Companies in excess of the Newgen Permitted Amount
prior to the Newgen Opt-In Date) or any other Foreign Subsidiary;

     (f) Borrower may sell its corporate headquarters located at 9197 South Peoria Street,
Englewood, Colorado 80112-5833;

     (g) Borrower, any Domestic Subsidiary and any Foreign Subsidiary organized under the laws of
Canada may sell, lease, transfer or otherwise dispose of any assets to a Person that is not a
Credit Party (other than the accounts (and general intangibles relating thereto and proceeds
thereof) pledged to Agent, for the benefit of the Lenders, pursuant to the Security Agreement) so
long as, after giving pro forma effect to any Disposition with net proceeds in excess of Fifteen
Million Dollars ($15,000,000), the Companies are in pro forma compliance with the provisions of
Section 5.7 hereof;

     (h) any Foreign Subsidiary (other than a Foreign Subsidiary organized under the laws of
Canada) may sell, lease, transfer or otherwise dispose of any assets;

     (i) Acquisitions may be effected in accordance with the provisions of Section 5.13 hereof; and

     (j) prior to the Newgen Opt-In Date, Borrower may sell the Newgen Companies.

     Section 5.13. Acquisitions. No Company shall effect an Acquisition; provided,
however, that a Credit Party (other than any of the Newgen Companies prior to the Newgen Opt-In
Date) may effect an Acquisition so long as:

     (a) the business to be acquired shall be similar to the lines of business of the Companies;

     (b) the Companies shall be in full compliance with the Loan Documents both prior to and
subsequent to such Acquisition;

     (c) no Default or Event of Default shall exist prior to or after giving effect to such
Acquisition;

33

 

     (d) such Acquisition is not actively opposed by the board of directors (or similar governing
body) of the selling Persons or by a majority of the Persons whose equity interests are to be
acquired;

     (e) with respect to any Acquisition the Consideration for which is in excess of Twenty-Five
Million Dollars ($25,000,000), Borrower shall have provided to Agent and the Lenders, at least ten
(10) Business Days prior to such Acquisition, historical financial statements of the target entity
and a pro forma financial statement of the Companies accompanied by a certificate of a Financial
Officer of Borrower showing pro forma compliance with Section 5.7 hereof, both before and after the
proposed Acquisition; and

     (f) Borrower shall have a Liquidity Amount of no less than Twenty-Five Million Dollars
($25,000,000) after giving effect to such Acquisition.

     Section 5.14. Notice. Borrower shall cause a Financial Officer of Borrower to
promptly notify Agent and the Lenders whenever any Default or Event of Default may occur hereunder
or any representation or warranty made in Article VI hereof or elsewhere in this Agreement or in
any Related Writing may for any reason cease in any material respect to be true and complete.

     Section 5.15. Restricted Payments. No Company shall pay or commit itself to pay any
Restricted Payment at any time, except that (a) any Subsidiary may make Capital Distributions to
Borrower or any other Subsidiary of Borrower, and (b) so long as no Default or Event of Default
shall then exist or immediately thereafter shall begin to exist, Borrower may make Restricted
Payments (other than with respect to any of the Newgen Companies prior to the Newgen Opt-In Date).

     Section 5.16. Environmental Compliance. Each Company shall comply in all material
respects with any and all Environmental Laws including, without limitation, all Environmental Laws
in jurisdictions in which such Company owns or operates a facility or site, arranges for disposal
or treatment of hazardous substances, solid waste or other wastes, accepts for transport any
hazardous substances, solid waste or other wastes or holds any interest in real property or
otherwise. Borrower shall furnish to the Lenders, promptly after receipt thereof, a copy of any
notice such Company may receive from any Governmental Authority or private Person or otherwise that
any material litigation or proceeding pertaining to any environmental, health or safety matter has
been filed or is threatened against such Company, any real property in which such Company holds any
interest or any past or present operation of such Company. No Company shall allow the material
release or disposal of hazardous waste, solid waste or other wastes on, under or to any real
property in which any Company holds any ownership interest or performs any of its operations, in
violation of any Environmental Law. As used in this Section 5.16, “litigation or proceeding” means
any demand, claim, notice, suit, suit in equity action, administrative action, investigation or
inquiry whether brought by any Governmental Authority or private Person, or otherwise. Borrower
shall defend, indemnify and hold Agent and the Lenders harmless against all costs, expenses,
claims, damages, penalties and liabilities of every kind or nature whatsoever (including attorneys’
fees) arising out of or resulting from the noncompliance of any Company with any Environmental Law.
Such indemnification shall survive any termination of this Agreement.

     Section 5.17. Affiliate Transactions. No Company shall, directly or indirectly,
enter into or permit to exist any transaction (including, without limitation, the purchase, sale,
lease or exchange of any property or the rendering of any service) with any Affiliate (other than a
Company that is a Credit Party) on terms that shall be less favorable to such Company than those
that might be obtained at the time in a transaction with a non-Affiliate; provided, however, that
the foregoing shall not prohibit the payment of customary and reasonable directors’ fees to
directors who are not employees of a Company or an Affiliate.

     Section 5.18. Use of Proceeds. Borrower’s use of the proceeds of the Loans shall be
solely for working capital and other general corporate purposes of the Companies, for capital
expenditures, for Restricted Payments and for Acquisitions.

     Section 5.19. Corporate Names. No Credit Party shall change its corporate name,
unless, in each case, such Credit Party shall provide Agent with at least thirty (30) days prior
written notice thereof. Borrower shall also provide Agent with at least thirty (30) days prior
written notification of (a) any change in the location of the office

34

 

where any Credit Party’s
records pertaining to the Collateral are kept; and (b) any change in any Credit Party’s chief
executive office. In the event of any of the foregoing or as a result of any change of applicable
law with respect to the taking of security interests, or if determined by Agent to be necessary,
Agent is hereby authorized to file new Uniform Commercial Code financing statements describing the
Collateral and otherwise in form and substance sufficient for recordation wherever necessary or
appropriate, as determined in Agent’s reasonable discretion, to perfect or continue perfected the
security interest of Agent, for the benefit of the Lenders, in the Collateral, based upon such new
places of business or names or such change in applicable law, and Borrower shall pay all filing and
recording fees and taxes in connection with the filing or recordation of such financing statements
and shall promptly reimburse Agent therefor if Agent pays the same. Such amounts shall be Related
Expenses hereunder.

     Section 5.20. Lease Rentals. The Companies may enter into operating leases in the
ordinary course of business.

     Section 5.21. Subsidiary Guaranties, Security Documents and Pledge of Stock or Other
Ownership Interest.

     (a) Guaranties and Security Documents. Each Domestic Subsidiary (that is not a
Dormant Subsidiary) created, acquired or held subsequent to the Closing Date, shall immediately
execute and deliver to Agent, for the benefit of the Lenders, a Guaranty of Payment of all of the
Obligations and a Security Agreement, such agreements to be in form and substance acceptable to
Agent, along with any such other supporting documentation, Security Documents, corporate governance
and authorization documents, and an opinion of counsel as may be deemed necessary or advisable by
Agent.

     (b) Pledge of Stock. With respect to the creation or acquisition of a First-Tier
Material Foreign Subsidiary, Borrower shall (i) pledge to Agent, for the benefit of the Lenders,
sixty-five percent (65%) of the ownership interest owned by a Credit Party pursuant to the terms of
a Pledge Agreement executed by the appropriate Credit Party, and (ii) deliver to Agent, for the
benefit of the Lenders, the outstanding shares certificates (or other evidence of equity)
evidencing such pledged ownership interest.

     (c) Perfection or Registration of Interest in Foreign Shares. With respect to any
foreign shares pledged to Agent, for the benefit of the Lenders, on or after the Closing Date,
Agent shall at all times, in the discretion of Agent or the Required Lenders, have the right to
perfect, at Borrower’s cost, payable upon request therefor (including, without limitation, any
foreign counsel, or foreign notary, filing, registration or similar, fees, costs or expenses), its
security interest in such shares in the respective foreign jurisdiction (subject to the proviso in
the definition of First-Tier Material Foreign Subsidiary).

     Section 5.22. Restrictive Agreements. Except as set forth in this Agreement,
Borrower shall not, and shall not permit any of its Subsidiaries to, directly or indirectly, create
or otherwise cause or suffer to exist or become effective any encumbrance or restriction on the
ability of any
Subsidiary to (a) make, directly or indirectly, any Capital Distribution to Borrower, (b) make,
directly or indirectly, loans or advances or capital contributions to Borrower or (c) transfer,
directly or indirectly, any of the properties or assets of such Subsidiary to Borrower; except for
such encumbrances or restrictions existing under or by reason of (i) applicable law, (ii) customary
non-assignment provisions in leases or other agreements entered in the ordinary course of business
and consistent with past practices, or (iii) customary restrictions in security agreements or
mortgages securing Indebtedness or capital leases, of a Company to the extent such restrictions
shall only restrict the transfer of the property subject to such security agreement, mortgage or
lease.

     Section 5.23. Guaranty Under Material Indebtedness Agreement. No Company shall be or
become a Guarantor of the Indebtedness incurred pursuant to any Material Indebtedness Agreement
unless such Company shall also be Borrower or a Guarantor of Payment under this Agreement prior to
or concurrently therewith.

     Section 5.24. Pari Passu Ranking. The Obligations shall, and Borrower shall take all
necessary action to ensure that the Obligations shall, at all times, rank at least pari passu in
right of payment with all other senior Indebtedness of Borrower.

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     Section 5.25. Amendment of Organizational Documents. No Credit Party or First-Tier
Material Foreign Subsidiary shall amend its Organizational Documents to change its name or state,
province or other jurisdiction of organization, or otherwise amend its Organizational Documents in
any manner adverse to the Lenders, without the prior written consent of Agent.

     Section 5.26. Further Assurances. Borrower shall, promptly upon request by Agent, or
any Lender through Agent, (a) correct any material defect or error that may be discovered in any
Loan Document or in the execution, acknowledgment, filing or recordation thereof, and (b) do,
execute, acknowledge, deliver, record, re-record, file, re-file, register and re-register any and
all such further acts, deeds, certificates, assurances and other instruments as Agent, or any
Lender through Agent, may reasonably require from time to time in order to carry out more
effectively the purposes of the Loan Documents.

ARTICLE VI. REPRESENTATIONS AND WARRANTIES

     Section 6.1. Corporate Existence; Subsidiaries; Foreign Qualification. Each Company
is duly organized, validly existing, and in good standing under the laws of its state or
jurisdiction of incorporation or organization and is duly qualified and authorized to do business
and is in good standing as a foreign entity in the jurisdictions set forth opposite its name on
Schedule 6.1 hereto, which are all of the states or jurisdictions where the character of
its property or its business activities makes such qualification necessary, except where a failure
to qualify will not result in a Material Adverse Effect. Each Foreign Subsidiary is validly
existing under the laws of its jurisdiction of organization. Schedule 6.1 hereto sets
forth, as of the Closing Date, each Subsidiary of Borrower (and whether such Subsidiary is a
Dormant Subsidiary), its state of formation, its relationship to Borrower, including the percentage
of each class of stock owned by a Company, each Person that owns the stock or other equity interest
of each Company, the location of its chief executive office and its principal place of business.
Except as set forth in Schedule 6.1, Borrower owns all of the equity interests of each of
its Subsidiaries.

     Section 6.2. Corporate Authority. Each Credit Party has the right and power and is
duly authorized and empowered to enter into, execute and deliver the Loan Documents to which it is
a party and to perform and observe the provisions of the Loan Documents. The Loan Documents to
which each Credit Party is a party have been duly authorized and approved by such Credit Party’s
board of directors or other governing body, as applicable, and are the valid and binding
obligations of such Credit Party, enforceable against such Credit Party in accordance with their
respective terms. The execution, delivery and performance of the Loan Documents do not conflict
with, result in a breach in any of the provisions of, constitute a default under, or result in the
creation of a Lien (other than Liens permitted under Section 5.9 hereof) upon any
assets or property of any Company under the provisions of, such Company’s Organizational Documents
or any material agreement.

     Section 6.3. Compliance with Laws and Contracts. Each Company:

     (a) holds permits, certificates, licenses, orders, registrations, franchises, authorizations,
and other approvals from any Governmental Authority reasonably necessary for the conduct of its
business and is in compliance in all material respects with all applicable laws relating thereto;

     (b) is in compliance in all material respects with all federal, state, local, or foreign
applicable statutes, rules, regulations, and orders including, without limitation, those relating
to environmental protection, occupational safety and health, and equal employment practices;

     (c) is not in violation of or in default under any agreement to which it is a party or by
which its assets are subject or bound unless such violation or default could not reasonably be
expected to result in a Material Adverse Effect;

     (d) has ensured that no Person who owns a controlling interest in or otherwise controls a
Company is (i) listed on the Specially Designated Nationals and Blocked Person List maintained by
the Office of Foreign Assets Control (“OFAC”), Department of the Treasury, or any other similar
lists maintained by OFAC pursuant to any authorizing statute, executive order or regulation, or
(ii) a Person designated under Section 1(b), (c) or (d) of

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Executive Order No. 13224 (September 23,
2001), any related enabling legislation or any other similar executive orders;

     (e) is in material compliance with all applicable Bank Secrecy Act (“BSA”) and anti-money
laundering laws and regulations; and

     (f) is in compliance, in all material respects, with the Patriot Act.

     Section 6.4. Litigation and Administrative Proceedings. Except as disclosed on
Schedule 6.4 hereto, there are (a) no lawsuits, actions, investigations, or other
proceedings pending or threatened against any Company, or in respect of which any Company may have
any liability, in any court or before any Governmental Authority, arbitration board, or other
tribunal, (b) no orders, writs, injunctions, judgments, or decrees of any court or Governmental
Authority to which any Company is a party or by which the property or assets of any Company are
bound, and (c) no grievances, disputes, or controversies outstanding with any union or other
organization of the employees of any Company, or threats of work stoppage, strike, or pending
demands for collective bargaining, in each case other than those that could not reasonably be
expected to result in a Material Adverse Effect.

     Section 6.5. Title to Assets. Each Company has good title to and ownership of all
property it purports to own, which property is free and clear of all Liens, except those permitted
under Section 5.9 hereof.

     Section 6.6. Liens and Security Interests. On and after the Closing Date, except for
Liens permitted pursuant to Section 5.9 hereof, (a) there is and will be no U.C.C. Financing
Statement or similar notice of Lien outstanding covering any personal property of any Company; (b)
there is and will be no mortgage outstanding covering any real property of any Company; and (c) no
real or personal property of any Company is subject to any Lien of any kind. Agent, for the
benefit of the Lenders, has a valid and enforceable first consensual Lien on the Collateral. No
Company has entered into any contract or agreement (other than a contract or agreement entered into
in connection with the purchase or lease of fixed assets that prohibits Liens on such fixed assets)
that exists on or after the Closing Date that would prohibit Agent or the Lenders from acquiring a
Lien on, or a collateral assignment of, any of the property or assets of any Company.

     Section 6.7. Tax Returns. All federal, state, provincial and all material local tax
returns and other reports required by law to be filed in respect of the income, business,
properties
and employees of each Company have been filed and all taxes, assessments, fees and other
governmental charges that are due and payable have been paid, except as otherwise permitted herein
and with respect to foreign tax returns, except as may be filed beyond the due date without
material penalties. The provision for taxes on the books of each Company is adequate for all years
not closed by applicable statutes and for the current fiscal year.

     Section 6.8. Environmental Laws. Each Company is in material compliance with all
Environmental Laws, including, without limitation, all Environmental Laws in all jurisdictions in
which any Company owns or operates, or has owned or operated, a facility or site, arranges or has
arranged for disposal or treatment of hazardous substances, solid waste or other wastes, accepts or
has accepted for transport any hazardous substances, solid waste or other wastes or holds or has
held any interest in real property or otherwise. No material litigation or proceeding arising
under, relating to or in connection with any Environmental Law is pending or, to the best knowledge
of each Company, threatened, against any Company, any real property in which any Company holds or
has held an interest or any past or present operation of any Company. No material release,
threatened release or disposal of hazardous waste, solid waste or other wastes is occurring, or has
occurred (other than those that are currently being cleaned up in accordance with Environmental
Laws), on, under or to any real property in which any Company holds any interest or performs any of
its operations, in violation of any Environmental Law. As used in this Section 6.8, “litigation or
proceeding” means any demand, claim, notice, suit, suit in equity, action, administrative action,
investigation or inquiry whether brought by any Governmental Authority or private Person, or
otherwise.

     Section 6.9. Locations. The Companies have places of business or maintain their
accounts receivable at the locations set forth on Schedule 6.9 hereto. Each Company’s
chief executive office is set forth on Schedule 6.9 hereto. Schedule 6.9 further
specifies whether each location, as of the Closing Date, that is owned by the Companies.

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     Section 6.10. Continued Business. Except as described in Borrower’s 10-K, 10-Q or
other public filings with the Securities and Exchange Commission, there exists no actual, pending,
or, to Borrower’s knowledge, any threatened termination, cancellation or limitation of, or any
modification or change in the business relationship of any Company and any customer or supplier, or
any group of customers or suppliers, which termination, cancellation or limitation would have a
Material Adverse Effect, and there exists no present condition or state of facts or circumstances
that would have a Material Adverse Effect or prevent a Company from conducting such business or the
transactions contemplated by this Agreement in substantially the same manner in which it was
previously conducted.

     Section 6.11. Employee Benefits Plans. Schedule 6.11 hereto identifies each
ERISA Plan as of the Closing Date. No ERISA Event has occurred or is reasonably expected to occur
with respect to an ERISA Plan. No Controlled Group member has failed to make a required material
installment or other required material payment under Section 412(a) of the Code on or before the
due date or within a reasonable time after such due date. No Controlled Group member has failed to
make contributions to an ERISA Plan that is a Multiemployer Plan in accordance with the applicable
governing documents which is reasonably likely to result in a material liability to the Controlled
Group member. No Benefit Plan (other than a Multiemployer Plan) has any accumulated funding
deficiency (as defined in Section 412(a) of the Code). None of the Companies have adopted or plans
to adopt any amendments that could reasonably result in a material increase in the cost of
providing benefits under the ERISA Plan. With respect to each ERISA Plan (other than a
Multiemployer Plan) that is intended to be qualified under Code Section 401(a), (a) the ERISA Plan
and any associated trust operationally comply (or as soon as reasonably practicable are corrected
to comply) with the applicable requirements of Code Section 401(a); (b) the ERISA Plan and any
associated trust have been amended to comply with all such requirements as currently in effect,
other than those requirements for which a retroactive amendment can be made within the “remedial
amendment period” available under Code Section 401(b) (as extended under Treasury Regulations and
other Treasury pronouncements upon which taxpayers may rely); (c) the ERISA Plan and any associated
trust have received a favorable determination letter from the Internal Revenue Service stating that
the ERISA Plan qualifies under Code Section 401(a), that the associated trust qualifies under Code
Section 501(a) and, if applicable, that any cash or deferred arrangement under the ERISA Plan
qualifies under Code Section 401(k), unless the ERISA Plan was first adopted at a time for which
the above-described “remedial amendment period” has not yet expired; (d) the ERISA Plan currently
satisfies the requirements of Code Section 410(b), subject to any retroactive amendment that may be
made within the above-described “remedial amendment
period”; and (e) no contribution made to the ERISA Plan is subject to an excise tax under Code
Section 4972. With respect to any Pension Plan, the “accumulated benefit obligation” of Controlled
Group members with respect to the Pension Plan (as determined in accordance with Statement of
Accounting Standards No. 87, “Employees Accounting for Pensions”) does not exceed the fair market
value of Pension Plan assets by an amount that would have a Material Adverse Effect. Each Foreign
Employee Benefit Plan is in compliance in all material respects with all laws, regulations and
rules applicable thereto and the respective requirements of the governing documents for Foreign
Employee Benefit Plan. With respect to any Foreign Employee Benefit Plan, reasonable reserves have
been established in accordance with local laws or prudent business practice or where required by
ordinary accounting practices in the jurisdiction in which Foreign Employee Benefit Plan is
maintained.

     Section 6.12. Consents or Approvals. No consent, approval or authorization of, or
filing, registration or qualification with, any Governmental Authority or any other Person is
required to be obtained or completed by any Company in connection with the execution, delivery or
performance of any of the Loan Documents, that has not already been obtained or completed.

     Section 6.13. Solvency. Borrower has received consideration that is the reasonable
equivalent value of the obligations and liabilities that Borrower has incurred to Agent and the
Lenders. Borrower is not insolvent as defined in any applicable state, federal or relevant foreign
statute, nor will Borrower be rendered insolvent by the execution and delivery of the Loan
Documents to Agent and the Lenders. Borrower is not engaged or about to engage in any business or
transaction for which the assets retained by it are or will be an unreasonably small amount of
capital, taking into consideration the obligations to Agent and the Lenders incurred hereunder.
Borrower does not intend to, nor does it believe that it will, incur debts beyond its ability to
pay such debts as they mature.

     Section 6.14. Financial Statements. The Consolidated financial statements of
Borrower for the fiscal year ended December 31, 2005, furnished to Agent and the Lenders, have been
prepared in accordance with GAAP, and

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fairly present the financial condition of the Companies as of
the dates of such financial statements and the results of their operations for the periods then
ending. The unaudited Consolidated financial statements of Borrower for the fiscal quarter ended
June 30, 2006, furnished to Agent and the Lenders, are materially true and complete to the best
knowledge of the Companies, have been prepared in accordance with GAAP, except for the absence of
footnotes and subject to year-end adjustments consistent with past practice, and fairly present the
financial condition of the Companies as of the dates of such financial statements and the results
of their operations for the periods then ending. Since the dates of such statements, there has
been no material adverse change in any Company’s financial condition, properties or business or any
change in any Company’s accounting procedures.

     Section 6.15. Regulations. No Company is engaged principally or as one of its
important activities, in the business of extending credit for the purpose of purchasing or carrying
any “margin stock” (within the meaning of Regulation U of the Board of Governors of the Federal
Reserve System of the United States of America). Neither the granting of any Loan (or any
conversion thereof) or Letter of Credit nor the use of the proceeds of any Loan or Letter of Credit
will violate, or be inconsistent with, the provisions of Regulation T, U or X or any other
Regulation of such Board of Governors.

     Section 6.16. Material Agreements. Except as disclosed on Schedule 6.16
hereto, as of the Closing Date no Company is a party to any (a) debt instrument (excluding the Loan
Documents); (b) lease (capital, operating or otherwise), whether as lessee or lessor thereunder;
(c) contract, commitment, agreement, or other arrangement involving the purchase or sale of any
inventory by it, or the license of any right to or by it; (d) contract, commitment, agreement, or
other arrangement with any of its “Affiliates” (as such term is defined in the Securities Exchange
Act of 1934, as amended) other than a Company; (e) management or employment contract or contract
for personal services with any of its Affiliates that is not otherwise terminable at will or on
less than ninety (90) days’ notice without liability; (f) collective bargaining agreement; or (g)
other contract, agreement, understanding, or arrangement with a third party that, as to subsections
(a) through (g), requires the future payment of an amount in excess of Thirty Million Dollars
($30,000,000) during any twelve-month period.

     Section 6.17. Intellectual Property. Each Company owns or has the right to use all
of the material patents, patent applications, industrial designs, designs, trademarks, service
marks, copyrights and licenses, and rights with respect to the foregoing necessary for the conduct
of its business without any known conflict with the rights of others.

     Section 6.18. Insurance. Each Company maintains with financially sound and reputable
insurers insurance with coverage and limits as required by law and as is customary with Persons
engaged in the same businesses as the Companies. Schedule 6.18 hereto sets forth all
insurance carried by the Companies on the Closing Date, setting forth in detail the amount and type
of such insurance.

     Section 6.19. Accurate and Complete Statements. Neither the Loan Documents nor any
written statement made by any Company in connection with any of the Loan Documents contains, to the
best knowledge of such Company, any untrue statement of a material fact or omits to state a
material fact necessary to make the statements contained therein or in the Loan Documents not
misleading. After due inquiry by Borrower, there is no known fact that any Company has not
disclosed to Agent and the Lenders that has or is more than likely to have a Material Adverse
Effect.

     Section 6.20. Defaults. No Default or Event of Default exists hereunder, nor will
any begin to exist immediately after the execution and delivery hereof.

ARTICLE VII. EVENTS OF DEFAULT

     Each of the following shall constitute an Event of Default hereunder:

     Section 7.1. Payments. If (a) the interest on any Loan or any commitment or other
fee, or any other Obligation not listed in subpart (b) hereof, shall not be paid in full when due
and payable or within five Business Days thereafter, or (b) the principal of any Loan or any
obligation under any Letter of Credit shall not be paid in full when due and payable.

39

 

     Section 7.2. Special Covenants. If any Company shall fail or omit to perform and
observe Section 5.7, 5.8, 5.9, 5.11, 5.12, 5.13 or 5.15 hereof.

     Section 7.3. Other Covenants. If any Company shall fail or omit to perform and
observe any agreement or other provision (other than those referred to in Section 7.1 or 7.2
hereof) contained or referred to in this Agreement or any Loan Document that is on such Company’s
part to be complied with, and that Default shall not have been fully corrected within thirty (30)
days after the earlier of (a) any Financial Officer of such Company becomes aware of the occurrence
thereof, or (b) the giving of written notice thereof to Borrower by Agent or the Required Lenders
that the specified Default is to be remedied.

     Section 7.4. Representations and Warranties. If any representation, warranty or
statement made in or pursuant to this Agreement or any Related Writing or any other material
information furnished by any Company to Agent or the Lenders or any thereof or any other holder of
any Note, shall be false or erroneous in any material respect.

     Section 7.5. Cross Default. If any Company shall default in the payment of principal
or interest due and owing under any Material Indebtedness Agreement (other than the Newgen Lease
prior to the Newgen Opt-In Date) beyond any period of grace provided with respect thereto or in the
performance or observance of any other provision, term or condition contained in any Material
Indebtedness Agreement under which such obligation is created, if the effect of such default is to
allow the acceleration of the maturity of such Indebtedness or to permit the holder thereof to
cause such Indebtedness to become due prior to its stated maturity.

     Section 7.6. ERISA Default. The occurrence of one or more ERISA Events that (a) the
Required Lenders determine could have a Material Adverse Effect, or (b) results in a Lien on any of
the assets of any Company.

     Section 7.7. Change in Control. If any Change in Control shall occur.

     Section 7.8. Money Judgment. A final judgment or order for the payment of money
shall be rendered against any Company (other than any of the Newgen Companies prior to the Newgen
Opt-In Date) by a court of competent jurisdiction, that remains unpaid or unstayed and undischarged
for a period (during which execution shall not be effectively stayed) of sixty (60) days after the
date on which the right to appeal has expired; provided that such occurrence shall constitute an
Event of Default only if the aggregate of all such judgments for all such Companies shall exceed
Ten Million Dollars ($10,000,000).

     Section 7.9. Material Adverse Change. There shall have occurred any condition or
event that Agent or the Required Lenders determine has or is more likely than not to have a
Material Adverse Effect.

     Section 7.10. Security. If any Lien granted in this Agreement or any other Loan
Document in favor of Agent, on behalf of the Lenders, shall be determined to be (a) void, voidable
or invalid, or is subordinated or not otherwise given the priority contemplated by this Agreement
and the Credit Parties have failed to promptly execute appropriate documents to correct such
matters, or (b) unperfected as to any material amount of Collateral (as determined by Agent, in its
reasonable discretion).

     Section 7.11. Validity of Loan Documents. (a) Any material provision, in the
reasonable opinion of Agent, of any Loan Document shall at any time for any reason cease to be
valid, binding and enforceable against any Credit Party; (b) the validity, binding effect or
enforceability of any Loan Document against any Credit Party shall be contested by any Credit
Party; (c) any Credit Party shall deny that it has any or further liability or obligation under any
Loan Document; or (d) any Loan Document shall be terminated, invalidated or set aside, or be
declared ineffective or inoperative or in any way cease to give or provide to Agent and the Lenders
the benefits purported to be created thereby. In addition to any other material Loan Documents,
this Agreement, each Note and each Guaranty of Payment shall be deemed to be “material”.

     Section 7.12. Solvency. If any Company (other than any of the Newgen Companies prior
to the Newgen Opt-In Date, or a Dormant Subsidiary) shall (a) except as permitted pursuant to
Section 5.12 hereof, discontinue business, (b) generally not pay its debts as such debts become
due, (c) make a general assignment for the benefit of

40

 

creditors, (d) apply for or consent to the
appointment of a receiver, a custodian, a trustee, an interim trustee or liquidator of all or a
substantial part of its assets, (e) be adjudicated a debtor or insolvent or have entered against it
an order for relief under Title 11 of the United States Code, or under any other bankruptcy
insolvency, liquidation, winding-up, corporate or similar statute or law, foreign, federal state or
provincial, in any applicable jurisdiction, now or hereafter existing, as any of the foregoing may
be amended from time to time, or other applicable statute for jurisdictions outside of the United
States, as the case may be, (f) file a voluntary petition in bankruptcy, or have an involuntary
proceeding filed against it and the same shall continue undismissed for a period of sixty (60) days
from commencement of such proceeding or case, or file a petition or an answer seeking
reorganization or an arrangement with creditors or seeking to take advantage of any other law
(whether federal or state, or, if applicable, other jurisdiction) relating to relief of debtors, or
admit (by answer, by default or otherwise) the material allegations of a petition filed against it
in any bankruptcy, reorganization, insolvency or other proceeding (whether federal or state, or, if
applicable, other jurisdiction) relating to relief of debtors, (g) suffer or permit to continue
unstayed and in effect for sixty (60) consecutive days any judgment, decree or order entered by a
court of competent jurisdiction, that approves a petition seeking its reorganization or appoints a
receiver, custodian, trustee, interim trustee or liquidator of all or a substantial part of its
assets, or (h) have an administrative receiver appointed over the whole or substantially the whole
of its assets.

ARTICLE VIII. REMEDIES UPON DEFAULT

     Notwithstanding any contrary provision or inference herein or elsewhere:

     Section 8.1. Optional Defaults. If any Event of Default referred to in Section 7.1,
7.2, 7.3, 7.4, 7.5, 7.6, 7.7, 7.8, 7.9, 7.10 or 7.11 hereof shall occur, Agent may, with the
consent of the Required Lenders, and shall, at the written request of the Required Lenders, give
written notice to Borrower to:

     (a) terminate the Commitment, if not previously terminated, and, immediately upon such
election, the obligations of the Lenders, and each thereof, to make any further Loan and the
obligation of the Fronting Lender to issue any Letter of Credit immediately shall be terminated;
and/or

     (b) accelerate the maturity of all of the Obligations (if the Obligations are not already due
and payable), whereupon all of the Obligations shall become and thereafter be immediately due and
payable in full without any presentment or demand and without any further or other notice of any
kind, all of which are hereby waived by Borrower.

     Section 8.2. Automatic Defaults. If any Event of Default referred to in Section 7.12
hereof shall occur:

     (a) all of the Commitment shall automatically and immediately terminate, if not previously
terminated, and no Lender thereafter shall be under any obligation to grant any further Loan, nor
shall the Fronting Lender be obligated to issue any Letter of Credit; and

     (b) the principal of and interest then outstanding on all of the Loans, and all of the other
Obligations, shall thereupon become and thereafter be immediately due and payable in full (if the
Obligations are not already due and payable), all without any presentment, demand or notice of any
kind, which are hereby waived by Borrower.

     Section 8.3. Letters of Credit. If the maturity of the Obligations shall be
accelerated pursuant to Section 8.1 or 8.2 hereof, Borrower shall immediately deposit with Agent,
as security for the obligations of Borrower and any Guarantor of Payment to reimburse Agent and the
Lenders for any then outstanding Letters of Credit, cash equal to the sum of the aggregate undrawn
balance of any then outstanding Letters of Credit. Agent and the Lenders are hereby authorized, at
their option, to deduct any and all such amounts from any deposit balances then owing by any Lender
(or any affiliate of such Lender) to or for the credit or account of any Company, as security for
the obligations of Borrower and any Guarantor of Payment to reimburse Agent and the Lenders for any
then outstanding Letters of Credit.

     Section 8.4. Offsets. If there shall occur or exist any Event of Default referred to
in Section 7.12 hereof or if the maturity of the Obligations is accelerated pursuant to Section 8.1
or 8.2 hereof, each Lender shall have the

41

 

right at any time to set off against, and to appropriate
and apply toward the payment of, any and all of the Obligations then owing by Borrower or a
Guarantor of Payment to such Lender (including, without limitation, any participation purchased or
to be purchased pursuant to Sections 2.2(b), 2.2(c) or 8.5 hereof), whether or not the same shall
then have matured, any and all deposit (general or special) balances and all other indebtedness
then held or owing by such Lender (including, without limitation, by branches and agencies or any
affiliate of such Lender, wherever located) to or for the credit or account of Borrower or any
Guarantor of Payment, all without notice to or demand upon Borrower or any other Person, all such
notices and demands being hereby expressly waived by Borrower.

     Section 8.5. Equalization Provision. Each Lender agrees with the other Lenders that
if it, at any time, shall obtain any Advantage over the other Lenders or any thereof in respect of
the Obligations (except as to Swing Loans and Letters of Credit prior to Agent’s giving of notice
to participate and except under Article III hereof), it shall purchase from the other Lenders, for
cash and at par, such additional participation in the Obligations as shall be necessary to nullify
the Advantage. If any such Advantage resulting in the purchase of an additional participation as
aforesaid shall be recovered in whole or in part from the Lender receiving the Advantage, each such
purchase shall be rescinded, and the purchase price restored (but without interest unless the
Lender receiving the Advantage is required to pay interest on the Advantage to the Person
recovering the Advantage from such Lender) ratably to the extent of the recovery. Each Lender
further agrees with the other Lenders that if it at any time shall receive any payment for or on
behalf of Borrower on any Indebtedness owing by Borrower pursuant to this Agreement (whether by
voluntary payment, by realization upon security, by reason of offset of any deposit or other
indebtedness, by counterclaim or cross-action, by the enforcement of any right under any Loan
Document, or otherwise), it will apply such payment first to any and all Obligations owing by
Borrower to that Lender (including, without limitation, any participation purchased or to be
purchased pursuant to this Section 8.5 or any other Section of this Agreement). Borrower agrees
that any Lender so purchasing a participation from the other Lenders or any thereof pursuant to
this Section 8.5 may exercise all of its rights of
payment (including the right of set-off) with respect to such participation as fully as if such
Lender was a direct creditor of Borrower in the amount of such participation.

     Section 8.6. Other Remedies. The remedies in this Article VIII are in addition to,
not in limitation of, any other right, power, privilege, or remedy, either in law, in equity, or
otherwise, to which the Lenders may be entitled. Agent shall exercise the rights under this
Article VIII and all other collection efforts on behalf of the Lenders and no Lender shall act
independently with respect thereto, except as otherwise specifically set forth in this Agreement.

ARTICLE IX. THE AGENT

     The Lenders authorize KeyBank National Association and KeyBank National Association hereby
agrees to act as agent for the Lenders in respect of this Agreement upon the terms and conditions
set forth elsewhere in this Agreement, and upon the following terms and conditions:

     Section 9.1. Appointment and Authorization. Each Lender hereby irrevocably appoints
and authorizes Agent to take such action as agent on its behalf and to exercise such powers
hereunder as are delegated to Agent by the terms hereof, together with such powers as are
reasonably incidental thereto. Neither Agent nor any of its affiliates, directors, officers,
attorneys or employees shall (a) be liable for any action taken or omitted to be taken by it or
them hereunder or in connection herewith, except for its or their own gross negligence or willful
misconduct (as determined by a court of competent jurisdiction), or be responsible in any manner to
any of the Lenders for the effectiveness, enforceability, genuineness, validity or due execution of
this Agreement or any other Loan Documents, (b) be under any obligation to any Lender to ascertain
or to inquire as to the performance or observance or any of the terms, covenants or conditions
hereof or thereof on the part of Borrower or any other Company, or the financial condition of
Borrower or any other Company, or (c) be liable to any of the Companies for consequential damages
resulting from any breach of contract, tort or other wrong in connection with the negotiation,
documentation, administration or collection of the Loans or Letters of Credit or any of the Loan
Documents. Notwithstanding any provision to the contrary contained in this Agreement or in any
other Loan Document, Agent shall not have any duty or responsibility except those expressly set
forth herein, nor shall Agent have or be deemed to have any fiduciary relationship with any Lender
or participant, and no implied covenants, functions, responsibilities, duties, obligations or
liabilities shall be read into this Agreement or any other Loan Document or otherwise exist against
Agent. Without limiting the generality of the foregoing sentence, the use of the term “agent”

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herein and in other Loan Documents with reference to Agent is not intended to connote any fiduciary
or other implied (or express) obligations arising under agency doctrine of any applicable law.
Instead, such term is used merely as a matter of market custom, and is intended to create or
reflect only an administrative relationship between independent contracting parties.

     Section 9.2. Note Holders. Agent may treat the payee of any Note as the holder
thereof (or, if there is no Note, the holder of the interest as reflected on the books and records
of Agent) until written notice of transfer shall have been filed with Agent, signed by such payee
and in form satisfactory to Agent.

     Section 9.3. Consultation With Counsel. Agent may consult with legal counsel
selected by Agent and shall not be liable for any action taken or suffered in good faith by Agent
in accordance with the opinion of such counsel.

     Section 9.4. Documents. Agent shall not be under any duty to examine into or pass
upon the validity, effectiveness, genuineness or value of any Loan Document or any other Related
Writing furnished pursuant hereto or in connection herewith or the value of any collateral obtained
hereunder, and Agent shall be entitled to assume that the same are valid, effective and genuine and
what they purport to be.

     Section 9.5. Agent and Affiliates. KeyBank National Association (“KeyBank”) and
its affiliates may make loans to, issue letters of credit for the account of, accept deposits from,
acquire equity interests in and generally engage in any kind of banking, financial advisory,
underwriting or other business with the Companies and Affiliates as though KeyBank were not Agent
hereunder and without notice to or consent of any Lender. Each Lender acknowledges that, pursuant
to such activities, KeyBank or its affiliates may receive information regarding any Company or any
Affiliate (including information that may be subject to confidentiality obligations in favor of
such Company or such Affiliate) and acknowledge that Agent shall be under no obligation to provide
such information to other Lenders. With respect to Loans and Letters of Credit (if any), KeyBank
and its affiliates shall have the same rights and powers under this Agreement as any other Lender
and may exercise the same as though KeyBank were not Agent, and the terms “Lender” and “Lenders”
include KeyBank and its affiliates, to the extent applicable, in their individual capacities.

     Section 9.6. Knowledge of Default. It is expressly understood and agreed that Agent
shall be entitled to assume that no Default or Event of Default has occurred, unless Agent has been
notified by a Lender in writing that such Lender believes that a Default or Event of Default has
occurred and is continuing and specifying the nature thereof or has been notified by Borrower
pursuant to Section 5.14 hereof.

     Section 9.7. Action by Agent. Subject to the other terms and conditions hereof, so
long as Agent shall be entitled, pursuant to Section 9.6 hereof, to assume that no Default or Event
of Default shall have occurred and be continuing, Agent shall be entitled to use its discretion
with respect to exercising or refraining from exercising any rights that may be vested in it by, or
with respect to taking or refraining from taking any action or actions that it may be able to take
under or in respect of, this Agreement. Agent shall incur no liability under or in respect of this
Agreement by acting upon any notice, certificate, warranty or other paper or instrument believed by
it to be genuine or authentic or to be signed by the proper party or parties, or with respect to
anything that it may do or refrain from doing in the reasonable exercise of its judgment, or that
may seem to it to be necessary or desirable in the premises. Without limiting the foregoing, no
Lender shall have any right of action whatsoever against Agent as a result of Agent’s acting or
refraining from acting hereunder in accordance with the instructions of the Required Lenders.

     Section 9.8. Release of Collateral or Guarantor of Payment. In the event of a
transfer of assets permitted by Section 5.12 hereof (or otherwise permitted pursuant to this
Agreement) where the proceeds of such transfer are applied in accordance with the terms of this
Agreement to the extent required to be so applied, Agent, at the request and expense of Borrower,
is hereby authorized by the Lenders to (a) release such Collateral from this Agreement, (b) release
a Guarantor of Payment in connection with such permitted transfer, and (c) duly assign, transfer
and deliver to the affected Company (without recourse and without any representation or warranty)
such Collateral as is then (or has been) so transferred or released and as may be in possession of
Agent and has not theretofore been released pursuant to this Agreement.

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     Section 9.9. Notice of Default. In the event that Agent shall (a) have been notified
by a Lender in writing that such Lender believes that a Default or Event of Default has occurred
and is continuing or (b) have actual knowledge of a Default or Event of Default due to the default
in the payment of principal, interest and fees required to be paid to Agent for the account of the
Lenders, Agent shall promptly notify the Lenders and shall take such action and assert such rights
under this Agreement as the Required Lenders shall direct and Agent shall inform the other Lenders
in writing of the action taken. Agent may take such action and assert such rights as it deems to
be advisable, in its discretion, for the protection of the interests of the holders of the
Obligations.

     Section 9.10. Delegation of Duties. Agent may execute any of its duties under this
Agreement or any other Loan Document by or through agents, employees or attorneys-in-fact and shall
be entitled to advice of counsel and other consultants or experts concerning all matters pertaining
to such duties. Agent shall not be responsible for the negligence or misconduct of any agent or
attorney-in-fact that it selects in the absence of gross negligence or willful misconduct, as
determined by a court of competent jurisdiction.

     Section 9.11. Indemnification of Agent. The Lenders agree to indemnify Agent (to the
extent not reimbursed by Borrower) ratably, according to their respective Commitment Percentages,
from and against any and all liabilities, obligations, losses, damages, penalties, actions,
judgments, suits, costs, expenses (including attorneys’ fees) or disbursements of any kind or
nature whatsoever that
may be imposed on, incurred by or asserted against Agent in its capacity as agent in any way
relating to or arising out of this Agreement or any Loan Document or any action taken or omitted by
Agent with respect to this Agreement or any Loan Document, provided that no Lender shall be liable
for any portion of such liabilities, obligations, losses, damages, penalties, actions, judgments,
suits, costs, expenses (including attorneys’ fees) or disbursements resulting from Agent’s gross
negligence or willful misconduct as determined by a court of competent jurisdiction, or from any
action taken or omitted by Agent in any capacity other than as agent under this Agreement or any
other Loan Document. No action taken in accordance with the directions of the Required Lenders
shall be deemed to constitute gross negligence or willful misconduct for purposes of this Section
9.11. The undertaking in this Section 9.11 shall survive repayment of the Loans, cancellation of
the Notes, if any, expiration or termination of the Letters of Credit, termination of the
Commitment, any foreclosure under, or modification, release or discharge of, any or all of the Loan
Documents, termination of this Agreement and the resignation or replacement of the agent.

     Section 9.12. Successor Agent. Agent may resign as agent hereunder by giving not
fewer than thirty (30) days prior written notice to Borrower and the Lenders. If Agent shall
resign under this Agreement, then either (a) the Required Lenders shall appoint from among the
Lenders a successor agent for the Lenders (with the consent of Borrower so long as an Event of
Default has not occurred and which consent shall not be unreasonably withheld), or (b) if a
successor agent shall not be so appointed and approved within the thirty (30) day period following
Agent’s notice to the Lenders of its resignation, then Agent shall appoint a successor agent that
shall serve as agent until such time as the Required Lenders appoint a successor agent. Upon its
appointment, such successor agent shall succeed to the rights, powers and duties as agent, and the
term “Agent” shall mean such successor effective upon its appointment, and the former agent’s
rights, powers and duties as agent shall be terminated without any other or further act or deed on
the part of such former agent or any of the parties to this Agreement.

     Section 9.13. Fronting Lender. The Fronting Lender shall act on behalf of the
Lenders with respect to any Letters of Credit issued by the Fronting Lender and the documents
associated therewith. The Fronting Lender shall have all of the benefits and immunities (a)
provided to Agent in Article IX hereof with respect to any acts taken or omissions suffered by the
Fronting Lender in connection with the Letters of Credit and the applications and agreements for
letters of credit pertaining to such Letters of Credit as fully as if the term “Agent”, as used in
Article IX hereof, included the Fronting Lender with respect to such acts or omissions, and (b) as
additionally provided in this Agreement with respect to the Fronting Lender.

     Section 9.14. Agent May File Proofs of Claim. In case of the pendency of any
receivership, insolvency, liquidation, bankruptcy, reorganization, arrangement, adjustment,
composition or other judicial proceeding relative to any Credit Party, (a) Agent (irrespective of
whether the principal of any Loan shall then be due and payable as herein expressed or by
declaration or otherwise and irrespective of whether Agent shall have made any demand on Borrower)
shall be entitled and empowered, by intervention in such proceeding or otherwise, to (i) file and
prove a claim for the whole amount of the principal and interest owing and unpaid in respect of the
Loans, and all other Obligations that are owing and unpaid and to file such other documents as may
be necessary or advisable in order to

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have the claims of the Lenders and Agent (including any claim
for the reasonable compensation, expenses, disbursements and advances of the Lenders and Agent and
their respective agents and counsel and all other amounts due the Lenders and Agent) allowed in
such judicial proceedings, and (ii) collect and receive any monies or other property payable or
deliverable on any such claims and to distribute the same; and (b) any custodian, receiver,
assignee, trustee, liquidator, sequestrator or other similar official in any such judicial
proceeding is hereby authorized by each Lender to make such payments to Agent and, in the event
that Agent shall consent to the making of such payments directly to the Lenders, to pay to Agent
any amount due for the reasonable compensation, expenses, disbursements and advances of Agent and
its agents and counsel, and any other amounts due Agent. Nothing contained herein shall be deemed
to authorize Agent to authorize or consent to or accept or adopt on behalf of any Lender any plan
of reorganization, arrangement, adjustment or composition affecting the Obligations or the rights
of any Lender or to authorize Agent to vote in respect of the claim of any Lender in any such
proceeding.

ARTICLE X. MISCELLANEOUS

     Section 10.1. Lenders’ Independent Investigation. Each Lender, by its signature to
this Agreement, acknowledges and agrees that Agent has made no representation or warranty, express
or implied, with respect to the creditworthiness, financial condition, or any other condition of
any Company or with respect to the statements contained in any information memorandum furnished in
connection herewith or in any other oral or written communication between Agent and such Lender.
Each Lender represents that it has made and shall continue to make its own independent
investigation of the creditworthiness, financial condition and affairs of the Companies in
connection with the extension of credit hereunder, and agrees that Agent has no duty or
responsibility, either initially or on a continuing basis, to provide any Lender with any credit or
other information with respect thereto (other than such notices as may be expressly required to be
given by Agent to the Lenders hereunder), whether coming into its possession before the first
Credit Event hereunder or at any time or times thereafter. Each Lender further represents that it
has reviewed each of the Loan Documents.

     Section 10.2. No Waiver; Cumulative Remedies. No omission or course of dealing on
the part of Agent, any Lender or the holder of any Note or, if there is no Note, the holder of the
interest as reflected on the books and records of Agent) in exercising any right, power or remedy
hereunder or under any of the Loan Documents shall operate as a waiver thereof; nor shall any
single or partial exercise of any such right, power or remedy preclude any other or further
exercise thereof or the exercise of any other right, power or remedy hereunder or under any of the
Loan Documents. The remedies herein provided are cumulative and in addition to any other rights,
powers or privileges held by operation of law, by contract or otherwise.

     Section 10.3. Amendments, Consents. No amendment, modification, termination, or
waiver of any provision of any Loan Document nor consent to any variance therefrom, shall be
effective unless the same shall be in writing and signed by the Required Lenders and then such
waiver or consent shall be effective only in the specific instance and for the specific purpose for
which given. Anything herein to the contrary notwithstanding, unanimous consent of the Lenders
shall be required with respect to (a) any increase in the Commitment hereunder (except as specified
in Section 2.9(b) hereof), (b) the extension of the maturity of the Loans, the payment date of
interest or any scheduled principal payment, the date of payment of commitment fees payable
hereunder, (c) any reduction in the rate of interest on the Loans (provided that the institution of
the Default Rate and a subsequent removal of the Default Rate shall not constitute a decrease in
interest rate of this Section), or in any amount of interest or scheduled principal due on any
Loan, or the payment of commitment fees hereunder, (d) any change in the manner of pro rata
application of any payments made by Borrower to the Lenders hereunder, (e) any change in any
percentage voting requirement, voting rights, or the Required Lenders definition in this Agreement,
(f) the release of any Guarantor of Payment or material amount of Collateral securing the
Obligations, except as contemplated in Section 9.8 hereof and as otherwise permitted under this
Agreement (including without limitation, releases which occur automatically and without any
additional consent by Agent or any Lender), or (g) any amendment to this Section 10.3 or Section
8.5 hereof. Notice of amendments or consents ratified by the Lenders hereunder shall be forwarded
by Agent to all of the Lenders. Each Lender or other holder of a Note (or interest in any Loan)
shall be bound by any amendment, waiver or consent obtained as authorized by this Section,
regardless of its failure to agree thereto.

     Section 10.4. Notices. All notices, requests, demands and other communications
provided for hereunder shall be in writing and, if to Borrower, mailed or delivered to it,
addressed to it at the address specified on the

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signature pages of this Agreement, if to a Lender,
mailed or delivered to it, addressed to the address of such Lender specified on the signature pages
of this Agreement, or, as to each party, at such other address as shall be designated by such party
in a written notice to each of the other parties. All notices, statements, requests, demands and
other communications provided for hereunder shall be given by overnight delivery or first class
mail with postage prepaid by registered or certified mail, addressed as aforesaid, or sent by
facsimile with telephonic confirmation of receipt, except that all notices hereunder shall not be
effective until received.

     Section 10.5. Costs, Expenses and Taxes. Borrower agrees to pay on demand all
reasonable costs and expenses of Agent and all Related Expenses, including, but not limited to, (a)
syndication, administration, travel and out-of-pocket expenses, including but not limited to
reasonable attorneys’ fees and expenses, of Agent in connection with the preparation, negotiation
and closing of the Loan Documents and the administration of the Loan Documents, the collection and
disbursement of all funds
hereunder and the other instruments and documents to be delivered hereunder, (b) extraordinary
expenses of Agent in connection with the administration of the Loan Documents and the other
instruments and documents to be delivered hereunder, and (c) the reasonable fees and out-of-pocket
expenses of special counsel for Agent, with respect to the foregoing, and of local counsel, if any,
who may be retained by said special counsel with respect thereto. Borrower also agrees to pay on
demand all reasonable costs and expenses of Agent and the Lenders, including reasonable attorneys’
fees and expenses, in connection with the restructuring or enforcement of the Obligations, this
Agreement or any Related Writing. In addition, Borrower shall pay any and all stamp, transfer,
documentary and other taxes, assessments, charges and fees payable or determined to be payable in
connection with the execution and delivery of the Loan Documents, and the other instruments and
documents to be delivered hereunder, and agrees to hold Agent and each Lender harmless from and
against any and all liabilities with respect to or resulting from any delay in paying or failure to
pay such taxes or fees.

     Section 10.6. Indemnification. Borrower agrees to defend, indemnify and hold
harmless Agent and the Lenders (and their respective affiliates, officers, directors, attorneys,
agents and employees) from and against any and all liabilities, obligations, losses, damages,
penalties, actions, judgments, suits, costs, expenses (including attorneys’ fees) or disbursements
of any kind or nature whatsoever that may be imposed on, incurred by or asserted against Agent or
any Lender in connection with any investigative, administrative or judicial proceeding (whether or
not such Lender or Agent shall be designated a party thereto) or any other claim by any Person
relating to or arising out of any Loan Document or any actual or proposed use of proceeds of the
Loans or any of the Obligations, or any activities of any Company or its Affiliates; provided that
no Lender nor Agent shall have the right to be indemnified under this Section 10.6 for its own
gross negligence or willful misconduct as determined by a court of competent jurisdiction. All
obligations provided for in this Section 10.6 shall survive any termination of this Agreement.

     Section 10.7. Obligations Several; No Fiduciary Obligations. The obligations of the
Lenders hereunder are several and not joint. Nothing contained in this Agreement and no action
taken by Agent or the Lenders pursuant hereto shall be deemed to constitute Agent or the Lenders a
partnership, association, joint venture or other entity. No default by any Lender hereunder shall
excuse the other Lenders from any obligation under this Agreement; but no Lender shall have or
acquire any additional obligation of any kind by reason of such default. The relationship between
Borrower and the Lenders with respect to the Loan Documents and the Related Writings is and shall
be solely that of debtor and creditors, respectively, and neither Agent nor any Lender shall have
any fiduciary obligation toward any Credit Party with respect to any such documents or the
transactions contemplated thereby.

     Section 10.8. Execution in Counterparts. This Agreement may be executed in any
number of counterparts and by different parties hereto in separate counterparts and by facsimile
signature, each of which counterparts when so executed and delivered shall be deemed to be an
original and all of which taken together shall constitute but one and the same agreement.

     Section 10.9. Binding Effect; Borrower’s Assignment. This Agreement shall become
effective when it shall have been executed by Borrower, Agent and each Lender and thereafter shall
be binding upon and inure to the benefit of Borrower, Agent and each of the Lenders and their
respective successors and assigns, except that Borrower shall not have the right to assign its
rights hereunder or any interest herein without the prior written consent of Agent and all of the
Lenders.

     Section 10.10. Lender Assignments.

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     (a) Assignments of Commitments. Each Lender shall have the right at any time or times
to assign to an Eligible Transferee (other than to a Lender that shall not be in compliance with
this Agreement), without recourse, all or a percentage of all of the following: (i) such Lender’s
Commitment, (ii) all Loans made by that Lender, (iii) such Lender’s Notes, if any, and (iv) such
Lender’s interest in any Letter of Credit or Swing Loan, and any participation purchased pursuant
to Section 2.2(b), 2.2(c) or 8.5 hereof. If a Lender (that is also a Fronting Lender) shall,
through an assignment made pursuant to this Section 10.10, cease to be a Lender under this
Agreement, the Letters of Credit issued by such Lender shall be terminated and replaced by a Letter
of Credit issued by another Fronting Lender on or prior to the date of such assignment (or be
otherwise dealt with in a manner acceptable to Agent, Borrower and the Fronting Lender that is
assigning its interest as a Lender).

     (b) Prior Consent. No assignment may be consummated pursuant to this Section 10.10
without the prior written consent of Borrower and Agent (other than an assignment by any Lender to
any affiliate of such Lender which affiliate is an Eligible Transferee and either wholly-owned by a
Lender or is wholly-owned by a Person that wholly owns, either directly or indirectly, such Lender,
or to another Lender), which consent of Borrower and Agent shall not be unreasonably withheld;
provided, however, that Borrower’s consent shall not be required if, at the time of the proposed
assignment, any Default or Event of Default shall then exist. Anything herein to the contrary
notwithstanding, any Lender may at any time make a collateral assignment of all or any portion of
its rights under the Loan Documents to a Federal Reserve Bank, and no such assignment shall release
such assigning Lender from its obligations hereunder.

     (c) Minimum Amount. Each such assignment shall be in a minimum amount of the lesser
of Five Million Dollars ($5,000,000) of the assignor’s Commitment and interest herein or the entire
amount of the assignor’s Commitment and interest herein.

     (d) Assignment Fee. Unless the assignment shall be to an affiliate of the assignor or
the assignment shall be due to merger of the assignor or for regulatory purposes, either the
assignor or the assignee shall remit to Agent, for its own account, an administrative fee of Three
Thousand Five Hundred Dollars ($3,500).

     (e) Assignment Agreement. Unless the assignment shall be due to merger of the
assignor or a collateral assignment for regulatory purposes, the assignor shall (i) cause the
assignee to execute and deliver to Borrower and Agent an Assignment Agreement, and (ii) execute and
deliver, or cause the assignee to execute and deliver, as the case may be, to Agent such additional
amendments, assurances and other writings as Agent may reasonably require.

     (f) Non-U.S. Assignee. If the assignment is to be made to an assignee that is
organized under the laws of any jurisdiction other than the United States or any state thereof, the
assignor Lender shall cause such assignee, at least five Business Days prior to the effective date
of such assignment, (i) to represent to the assignor Lender (for the benefit of the assignor
Lender, Agent and Borrower) that under applicable law and treaties no taxes will be required to be
withheld by Agent, Borrower or the assignor with respect to any payments to be made to such
assignee in respect of the Loans hereunder, (ii) to furnish to the assignor Lender (and, in the
case of any assignee registered in the Register (as defined below), Agent and Borrower) either U.S.
Internal Revenue Service Form W-8ECI or U.S. Internal Revenue Service Form W-8BEN, as applicable
(wherein such assignee claims entitlement to complete exemption from U.S. federal withholding tax
on all payments hereunder), and (iii) to agree (for the benefit of the assignor, Agent and
Borrower) to provide to the assignor Lender (and, in the case of any assignee registered in the
Register, to Agent and Borrower) a new Form W-8ECI or Form W-8BEN, as applicable, upon the
expiration or obsolescence of any previously delivered form and comparable statements in accordance
with applicable U.S. laws and regulations and amendments duly executed and completed by such
assignee, and to comply from time to time with all applicable U.S. laws and regulations with regard
to such withholding tax exemption.

     (g) Deliveries by Borrower. Upon satisfaction of all applicable requirements
specified in subsections (a) through (f) above, Borrower shall execute and deliver (i) to Agent,
the assignor and the assignee, any consent or release (of all or a portion of the obligations of
the assignor) required to be delivered by Borrower in connection with the Assignment Agreement, and
(ii) to the assignee, if requested, and the assignor, if applicable, an appropriate Note or Notes.
After delivery of the new Note or Notes, the assignor’s Note or Notes, if any, being replaced shall
be returned to Borrower marked “replaced”.

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     (h) Effect of Assignment. Upon satisfaction of all applicable requirements set forth
in subsections (a) through (g) above, and any other condition contained in this Section 10.10, (i)
the assignee shall become and thereafter be deemed to be a “Lender” for the purposes of this
Agreement, (ii) the assignor shall be released from its obligations hereunder to the extent that
its interest has been assigned, (iii) in the event that the assignor’s entire interest has been
assigned, the assignor shall cease to be and thereafter shall no longer be deemed to be a “Lender”
and (iv) the signature pages hereto and Schedule 1 hereto shall be automatically amended,
without further action, to reflect the result of any such assignment.

     (i) Agent to Maintain Register. Agent shall maintain at the address for notices
referred to in Section 10.4 hereof a copy of each Assignment Agreement delivered to it and a
register (the “Register”) for the recordation of the names and addresses of the Lenders and the
Commitment of, and principal amount of the Loans owing to, each Lender from time to time. The
entries in the Register shall be conclusive, in the absence of manifest error, and Borrower, Agent
and the Lenders may treat each Person whose name is recorded in the Register as the owner of the
Loan recorded therein for all purposes of this Agreement. The Register shall be available for
inspection by Borrower or any Lender at any reasonable time and from time to time upon reasonable
prior notice.

     Section 10.11. Sale of Participations. Any Lender may, in the ordinary course of its
commercial banking business and in accordance with applicable law, at any time sell participations
to one or more Eligible Transferees (each a “Participant”) in all or a portion of its rights or
obligations under this Agreement and the other Loan Documents (including, without limitation, all
or a portion of the Commitment and the Loans and participations owing to it and the Note, if any,
held by it); provided that:

     (a) any such Lender’s obligations under this Agreement and the other Loan Documents shall
remain unchanged;

     (b) such Lender shall remain solely responsible to the other parties hereto for the
performance of such obligations;

     (c) the parties hereto shall continue to deal solely and directly with such Lender in
connection with such Lender’s rights and obligations under this Agreement and each of the other
Loan Documents;

     (d) such Participant shall be bound by the provisions of Section 8.5 hereof, and the Lender
selling such participation shall obtain from such Participant a written confirmation of its
agreement to be so bound; and

     (e) no Participant (unless such Participant is itself a Lender) shall be entitled to require
such Lender to take or refrain from taking action under this Agreement or under any other Loan
Document, except that such Lender may agree with such Participant that such Lender will not,
without such Participant’s consent, take action of the type described as follows:

     (i) increase the portion of the participation amount of any Participant over the amount
thereof then in effect, or extend the Commitment Period, without the written consent of each
Participant affected thereby; or

     (ii) reduce the principal amount of or extend the time for any payment of principal of
any Loan, or reduce the rate of interest or extend the time for payment of interest on any
Loan, or reduce the commitment fee, without the written consent of each Participant affected
thereby.

Borrower agrees that any Lender that sells participations pursuant to this Section shall still be
entitled to the benefits of Article III hereof, notwithstanding any such transfer; provided,
however, that the obligations of Borrower shall not increase as a result of such transfer and
Borrower shall have no obligation to any Participant.

     Section 10.12. Patriot Act Notice. Each Lender and Agent (for itself and not on
behalf of any other party) hereby notifies the Credit Parties that, pursuant to the requirements of
the Patriot Act, such Lender and Agent are required to obtain, verify and record information that
identifies the Credit Parties, which information includes the name and address of the Credit
Parties and other information that will allow such Lender or Agent, as applicable, to identify the
Credit Parties in accordance with the Patriot Act. Borrower shall provide, to the extent
commercially

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reasonable, such information and take such actions as are reasonably requested by
Agent or a Lender in order to assist Agent or such Lender in maintaining compliance with the
Patriot Act.

     Section 10.13. Severability of Provisions; Captions; Attachments. Any provision of
this Agreement that shall be prohibited or unenforceable in any jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of such prohibition or unenforceability without
invalidating the remaining provisions hereof or affecting the validity or enforceability of
such provision in any other jurisdiction. The several captions to sections and subsections herein
are inserted for convenience only and shall be ignored in interpreting the provisions of this
Agreement. Each schedule or exhibit attached to this Agreement shall be incorporated herein and
shall be deemed to be a part hereof.

     Section 10.14. Investment Purpose. Each of the Lenders represents and warrants to
Borrower that it is entering into this Agreement with the present intention of acquiring any Note
issued pursuant hereto (or, if there is no Note, the interest as reflected on the books and records
of Agent) for investment purposes only and not for the purpose of distribution or resale, it being
understood, however, that each Lender shall at all times retain full control over the disposition
of its assets.

     Section 10.15. Entire Agreement. This Agreement, any Note and any other Loan
Document or other agreement, document or instrument attached hereto or executed on or as of the
Closing Date integrate all of the terms and conditions mentioned herein or incidental hereto and
supersede all oral representations and negotiations and prior writings with respect to the subject
matter hereof.

     Section 10.16. Legal Representation of Parties. The Loan Documents were negotiated
by the parties with the benefit of legal representation and any rule of construction or
interpretation otherwise requiring this Agreement or any other Loan Document to be construed or
interpreted against any party shall not apply to any construction or interpretation hereof or
thereof.

     Section 10.17. Governing Law; Submission to Jurisdiction. This Agreement, each of
the Notes and any Related Writing shall be governed by and construed in accordance with the laws of
the State of Ohio and the respective rights and obligations of Borrower, Agent, and the Lenders
shall be governed by Ohio law, without regard to principles of conflict of laws. Borrower hereby
irrevocably submits to the non-exclusive jurisdiction of any Ohio state or federal court sitting in
Cleveland, Ohio, over any action or proceeding arising out of or relating to this Agreement, the
Obligations or any Related Writing, and Borrower hereby irrevocably agrees that all claims in
respect of such action or proceeding may be heard and determined in such Ohio state or federal
court. Borrower, on behalf of itself and its Subsidiaries, hereby irrevocably waives, to the
fullest extent permitted by law, any objection it may now or hereafter have to the laying of venue
in any action or proceeding in any such court as well as any right it may now or hereafter have to
remove such action or proceeding, once commenced, to another court on the grounds of FORUM NON
CONVENIENS or otherwise. Borrower agrees that a final, nonappealable judgment in any such action
or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the
judgment or in any other manner provided by law.

[Remainder of page left intentionally blank]

49

 

     Section 10.18. Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, BORROWER,
AGENT AND EACH LENDER WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER
SOUNDING IN CONTRACT, TORT OR OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF,
ARISING OUT OF, IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG
THEM IN CONNECTION WITH THIS AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT
EXECUTED OR DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

     IN WITNESS WHEREOF, the parties have executed and delivered this Amended and Restated Credit
Agreement as of the date first set forth above.

	 	 	 	 	 	 	 	 	 
	Address:

	 	9197 South Peoria Street
	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	Englewood, Colorado 80112-5833
	 	 	 	 	 	 
	

	 	Attn: Vice President — Treasurer
	 	By:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	 

	 	
	 	Name:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	 

	 	
	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Address:

	 	127 Public Square
	 	KEYBANK NATIONAL ASSOCIATION,	 	 
	 	 	Cleveland, Ohio 44114-1306
	 	  as Agent and as a Lender	 	 
	 
	 	Attn: Institutional Banking
	 	 	 	 	 	 
	

	 	
	 	By:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	 

	 	
	 	 	 	Jeff Kalinowski	 	 
	 

	 	
	 	 	 	Senior Vice President	 	 

Signature Page

1 of 5 of the Amended and Restated Credit Agreement

 

     Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, BORROWER, AGENT AND EACH LENDER
WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT,
TORT OR OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN
CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION
WITH THIS AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN
CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

	 	 	 	 	 	 	 	 	 
	Address:

	 	1125 17th Street, 3rd Floor
	 	JPMORGAN CHASE BANK, N.A.	 	 
	 
	 	   Denver, Colorado 80202
	 	 	 	 	 	 
		 	Attn:

	 	By:	 	 	 	 
	 

	 	
 

	 	 	 	 	 	 
	 

	 		 	Name:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
		 		 	Title:	 	 	 	 
	 

	 		 	 	 	 	 	 

Signature Page

2 of 5 of the Amended and Restated Credit Agreement

 

     Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, BORROWER, AGENT AND EACH LENDER
WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT,
TORT OR OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN
CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION
WITH THIS AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN
CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

	 	 	 	 	 	 	 	 	 
	Address:

	 	231 South LaSalle Street
	 	BANK OF AMERICA, N.A.	 	 
	 
	 	   Chicago, Illinois 60697
	 	 	 	 	 	 
		 	Attn:

	 	By:	 	 	 	 
	 

	 	
 

	 	 	 	 	 	 
	 

	 		 	Name:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
		 		 	Title:	 	 	 	 
	 

	 		 	 	 	 	 	 

Signature Page

3 of 5 of the Amended and Restated Credit Agreement

 

     Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, BORROWER, AGENT AND EACH LENDER
WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT,
TORT OR OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN
CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION
WITH THIS AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN
CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

	 	 	 	 	 	 	 	 	 
	Address:

	 	191 Peachtree Street NE
	 	WACHOVIA BANK, NATIONAL ASSOCIATION	 	 
	 
	 	   Atlanta, Georgia 30303
	 	 	 	 	 	 
		 	Attn:

	 	By:	 	 	 	 
	 

	 	
 

	 	 	 	 	 	 
	 

	 		 	Name:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
		 		 	Title:	 	 	 	 
	 

	 		 	 	 	 	 	 

Signature Page

4 of 5 of the Amended and Restated Credit Agreement

 

     Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, BORROWER, AGENT AND EACH LENDER
WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT,
TORT OR OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN
CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION
WITH THIS AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN
CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

	 	 	 	 	 	 	 	 	 
	Address:

	 	50 South LaSalle Street, B-2
	 	THE NORTHERN TRUST COMPANY	 	 
	 
	 	   Chicago, Illinois 60675
	 	 	 	 	 	 
		 	Attn:

	 	By:	 	 	 	 
	 

	 	
 

	 	 	 	 	 	 
	 

	 		 	Name:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
		 		 	Title:	 	 	 	 
	 

	 		 	 	 	 	 	 

Signature Page

5 of 5 of the Amended and Restated Credit Agreement

 

SCHEDULE 1

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	REVOLVING	 	 	 	 
	 	 	 	 	 	 	CREDIT	 	 	 	 
	 	 	COMMITMENT	 	 	COMMITMENT	 	 	 	 
	LENDERS	 	PERCENTAGE	 	 	AMOUNT	 	 	MAXIMUM AMOUNT	 
	KeyBank National Association
	 	 	43.35	%	 	$	65,000,000	 	 	$	65,000,000	 
	JPMorgan Chase Bank, N.A.
	 	 	16.66	%	 	$	25,000,000	 	 	$	25,000,000	 
	Bank of America, N.A.
	 	 	16.66	%	 	$	25,000,000	 	 	$	25,000,000	 
	Wachovia Bank, National
Association
	 	 	13.33	%	 	$	20,000,000	 	 	$	20,000,000	 
	The Northern Trust Company
	 	 	10	%	 	$	15,000,000	 	 	$	15,000,000	 
	Total Commitment Amount
	 	 	100 	%	 	$	150,000,000	 	 	$	150,000,000	 
	 
	 	 	 	 	 	 	 	 	 

S-1

 

SCHEDULE 2

GUARANTORS OF PAYMENT

Newgen Results Corporation

TeleTech Customer Care Management (Colorado), LLC

TeleTech Stockton, LLC

TeleTech Services Corporation

TeleTech Customer Care Management (West Virginia), Inc.

TeleTech Government Solutions, LLC

TeleTech International Holdings, Inc.

TTEC Nevada, Inc.

TeleTech Customer Service, Inc.

Direct Alliance Corporation

S-2

 

SCHEDULE 2.2

EXISTING LETTERS OF CREDIT

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Amount USD	 	Bank	 	Maturity	 	L/C No.	 	Beneficiary
	US LOC’s	 	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 

	$	1,250,000	 	 	Key Bank	 	6/23/2007	 	 	S309219	 	 	State of Arizona

	 	 	 	 	 	 	 	 	 	 	 	 	 

	 	881,500	 	 	BofA	 	8/1/2007	 	 	7410023	 	 	Royal Indemnity Company

	 	 	 	 	 	 	 	 	 	 	 	 	 

	 	750,000	 	 	BofA	 	8/1/2007	 	 	7403379	 	 	Royal Indemnity Company

	 	 	 	 	 	 	 	 	 	 	 	 	 

	 	2,700,000	 	 	BofA	 	9/30/2007	 	 	7405878	 	 	Liberty Mutual Insurance

	 	 	 	 	 	 	 	 	 	 	 	 	 

	 	1,394,985	 	 	BofA	 	3/31/2007	 	 	7412262	 	 	Union Bank of California

	 	 	 	 	 	 	 	 	 	 	 	 	 

	 	3,800,000	 	 	Key Bank	 	10/31/2007	 	 	S309677	 	 	Old Republic Insurance Co.

	 	 	 	 	 	 	 	 	 	 	 	 	 

	INT’L LOC’s	 	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 

	(Est. USD Equivalent)	 	 
	 	 	 	 	 	 	 	 
	$236,400    (EUR185,000)	 	BofA	 	6/29/2007	 	 	68001653	 	 	TPI – Client guarantee

	$61,300   (EUR  48,000)	 	BofA	 	6/29/2007	 	 	68001666	 	 	TPI – Client guarantee

	$76,700   (EUR  60,000)	 	BofA	 	6/29/2007	 	 	68001657	 	 	TPI – Client guarantee

	$85,600   (EUR  67,000)	 	BofA	 	6/29/2007	 	 	68001672	 	 	TPI – Client guarantee

	$102,200   (EUR  80,000)	 	BofA	 	6/29/2007	 	 	68001673	 	 	TPI – Client guarantee

	$76,700   (EUR  60,000)	 	BofA	 	6/29/2007	 	 	68001671	 	 	TPI – Client guarantee

	 	 	 	 	 	 	 	 	 	 	 	 	 

	$	11,415,385	 	 	Total	 	 
	 	 	 	 	 	 

S-3

 

SCHEDULE 3

PLEDGED SECURITIES

TeleTech Canada, Inc. (Ontario, Canada)

TeleTech Customer Services Spain S.L.

S-4

 

EXHIBIT A

FORM OF

REVOLVING CREDIT NOTE

	 	 	 
	$                    

	 	September 28, 2006

     FOR VALUE RECEIVED, the undersigned, TELETECH HOLDINGS, INC., a Delaware corporation
(“Borrower”), promises to pay, on the last day of the Commitment Period, as defined in the Credit
Agreement (as hereinafter defined), to the order of ___(“Lender”) at the main office of
KEYBANK NATIONAL ASSOCIATION, as Agent, as hereinafter defined, 127 Public Square, Cleveland, Ohio
44114-1306, the principal sum of

.................................................................................................................................................................................... DOLLARS

or the aggregate unpaid principal amount of all Revolving Loans, as defined in the Credit Agreement
made by Lender to Borrower pursuant to Section 2.2(a) of the Credit Agreement, whichever is less,
in lawful money of the United States of America.

     As used herein, “Credit Agreement” means the Amended and Restated Credit Agreement dated as of
September 28, 2006, among Borrower, the Lenders, as defined therein, and KeyBank National
Association, as lead arranger, sole book runner and administrative agent for the Lenders (“Agent”),
as the same may from time to time be amended, restated or otherwise modified. Each capitalized
term used herein that is defined in the Credit Agreement and not otherwise defined herein shall
have the meaning ascribed to it in the Credit Agreement.

     Borrower also promises to pay interest on the unpaid principal amount of each Revolving Loan
from time to time outstanding, from the date of such Revolving Loan until the payment in full
thereof, at the rates per annum that shall be determined in accordance with the provisions of
Section 2.3(a) of the Credit Agreement. Such interest shall be payable on each date provided for
in such Section 2.3(a); provided, however, that interest on any principal portion that is not paid
when due shall be payable on demand.

     The portions of the principal sum hereof from time to time representing Base Rate Loans and
Eurodollar Loans, and payments of principal of any thereof, shall be shown on the records of Lender
by such method as Lender may generally employ; provided, however, that failure to make any such
entry shall in no way detract from the obligations of Borrower under this Note.

     If this Note shall not be paid at maturity, whether such maturity occurs by reason of lapse of
time or by operation of any provision for acceleration of maturity contained in the Credit
Agreement, the principal hereof and the unpaid interest thereon shall bear interest, until paid, at
a rate per annum equal to the Default Rate. All payments of principal of and interest on this Note
shall be made in immediately available funds.

     This Note is one of the Revolving Credit Notes referred to in the Credit Agreement. Reference
is made to the Credit Agreement for a description of the right of the undersigned to anticipate
payments hereof, the right of the holder hereof to declare this Note due prior to its stated
maturity, and other terms and conditions upon which this Note is issued.

     Except as expressly provided in the Credit Agreement, Borrower expressly waives presentment,
demand, protest and notice of any kind. This Note shall be governed by and construed in accordance
with the laws of the State of Ohio, without regard to conflicts of laws provisions.

     JURY TRIAL WAIVER. BORROWER, TO THE EXTENT PERMITTED BY LAW, HEREBY WAIVES ANY RIGHT
TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR
OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN CONNECTION
WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION WITH THIS
AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN
CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

E-1

 

	 	 	 	 	 	 	 
	 	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 

E-2

 

EXHIBIT B

FORM OF

SWING LINE NOTE

$ 25,000,000 September 28, 2006

     FOR VALUE RECEIVED, the undersigned, TELETECH HOLDINGS, INC., a Delaware corporation
(“Borrower”), promises to pay to the order of KEYBANK NATIONAL ASSOCIATION (“Swing Line Lender”) at
the main office of KEYBANK NATIONAL ASSOCIATION, as Agent, as hereinafter defined, 127 Public
Square, Cleveland, Ohio 44114-1306, the principal sum of

TWENTY-FIVE
MILLION AND
00/100............................................................................................................. DOLLARS

or the aggregate unpaid principal amount of all Swing Loans, as defined in the Credit Agreement (as
hereinafter defined) made by Swing Line Lender to Borrower pursuant to Section 2.2(c) of the Credit
Agreement, whichever is less, in lawful money of the United States of America on the earlier of the
last day of the applicable Commitment Period, as defined in the Credit Agreement, or, with respect
to each Swing Loan, the Swing Loan Maturity Date applicable thereto.

     As used herein, “Credit Agreement” means the Amended and Restated Credit Agreement dated as of
September 28, 2006, among Borrower, the Lenders, as defined therein, KeyBank National Association,
as lead arranger, sole book runner and administrative agent for the Lenders (“Agent”), as the same
may from time to time be amended, restated or otherwise modified. Each capitalized term used
herein that is defined in the Credit Agreement and not otherwise defined herein shall have the
meaning ascribed to it in the Credit Agreement.

     Borrower also promises to pay interest on the unpaid principal amount of each Swing Loan from
time to time outstanding, from the date of such Swing Loan until the payment in full thereof, at
the rates per annum that shall be determined in accordance with the provisions of Section 2.3(b) of
the Credit Agreement. Such interest shall be payable on each date provided for in such Section
2.3(b); provided, however, that interest on any principal portion that is not paid when due shall
be payable on demand.

     The principal sum hereof from time to time and the payments of principal and interest thereon,
shall be shown on the records of Swing Line Lender by such method as Swing Line Lender may
generally employ; provided, however, that failure to make any such entry shall in no way detract
from the obligation of Borrower under this Note.

     If this Note shall not be paid at maturity, whether such maturity occurs by reason of lapse of
time or by operation of any provision for acceleration of maturity contained in the Credit
Agreement, the principal hereof and the unpaid interest thereon shall bear interest, until paid, at
a rate per annum equal to the Default Rate. All payments of principal of and interest on this Note
shall be made in immediately available funds.

     This Note is the Swing Line Note referred to in the Credit Agreement. Reference is made to
the Credit Agreement for a description of the right of the undersigned to anticipate payments
hereof, the right of the holder hereof to declare this Note due prior to its stated maturity, and
other terms and conditions upon which this Note is issued.

     Except as expressly provided in the Credit Agreement, Borrower expressly waives presentment,
demand, protest and notice of any kind. This Note shall be governed by and construed in accordance
with the laws of the State of Ohio, without regard to conflicts of laws provisions.

     JURY TRIAL WAIVER. BORROWER, TO THE EXTENT PERMITTED BY LAW, HEREBY WAIVES ANY RIGHT TO HAVE
A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE, AMONG
BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN CONNECTION WITH, RELATED TO, OR
INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION WITH THIS NOTE OR ANY OTHER

E-3

 

NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN CONNECTION HEREWITH OR THE
TRANSACTIONS RELATED THERETO.

	 	 	 	 	 	 	 
	 	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 

E-4

 

EXHIBIT C

FORM OF

NOTICE OF LOAN

[Date]                    , 20____

KeyBank National Association, as Agent

127 Public Square

Cleveland, Ohio 44114-0616

Attention: Institutional Banking

Ladies and Gentlemen:

     The undersigned, Teletech Holdings, Inc., refers to the Amended and Restated Credit Agreement,
dated as of September 28, 2006 (the “Credit Agreement”, the terms defined therein being used herein
as therein defined), among the undersigned, the Lenders, as defined in the Credit Agreement, and
KeyBank National Association, as Agent, and hereby gives you notice, pursuant to Section 2.5 of the
Credit Agreement that the undersigned hereby requests a Loan under the Credit Agreement, and in
connection therewith sets forth below the information relating to the Loan (the “Proposed Loan”) as
required by Section 2.5 of the Credit Agreement:

	 	(a)	 	The Business Day of the Proposed Loan is                     , 20___.
	 
	 	(b)	 	The amount of the Proposed Loan is $                    .
	 
	 	(c)	 	The Proposed Loan is to be a Base Rate Loan ___/ Eurodollar Loan ___
/ Swing Loan ___.

(Check one.)
	 
	 	(d)	 	If the Proposed Loan is a Eurodollar Loan, the Interest Period requested is
one month ___, two months ___, three months ___, six months ___.

(Check one.)

The undersigned hereby certifies on behalf of Borrower that the following statements are true on
the date hereof, and will be true on the date of the Proposed Loan:

     (i) the representations and warranties contained in each Loan Document are correct,
before and after giving effect to the Proposed Loan and the application of the proceeds
therefrom, as though made on and as of such date;

     (ii) no event has occurred and is continuing, or would result from such Proposed Loan,
or the application of proceeds therefrom, that constitutes a Default or Event of Default;
and

     (iii) the conditions set forth in Section 2.5 and Article IV of the Credit Agreement
have been satisfied.

	 	 	 	 	 	 	 
	 	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 

E-5

 

EXHIBIT D

FORM OF

COMPLIANCE CERTIFICATE

For Fiscal Quarter ended                     

THE UNDERSIGNED HEREBY CERTIFIES THAT:

     (1) I am the duly elected Chief Financial Officer or Treasurer of Teletech Holdings, Inc., a
Delaware corporation (“Borrower”);

     (2) I am familiar with the terms of that certain Amended and Restated Credit Agreement, dated
as of September 28, 2006, among the undersigned, the lenders named on Schedule 1 thereto
(together with their respective successors and assigns, collectively, the “Lenders”), as defined in
the Credit Agreement, and KeyBank National Association, as Agent (as the same may from time to time
be amended, restated or otherwise modified, the “Credit Agreement”, the terms defined therein being
used herein as therein defined), and the terms of the other Loan Documents, and I have made, or
have caused to be made under my supervision, a review in reasonable detail of the transactions and
condition of Borrower and its Subsidiaries during the accounting period covered by the attached
financial statements;

     (3) The review described in paragraph (2) above did not disclose, and I have no knowledge of,
the existence of any condition or event that constitutes or constituted a Default or Event of
Default, at the end of the accounting period covered by the attached financial statements or as of
the date of this Certificate;

     (4) The representations and warranties made by Borrower contained in each Loan Document are
true and correct as though made on and as of the date hereof; and

     (5) Set forth on Attachment I hereto are calculations of the financial covenants set forth in
Section 5.7 of the Credit Agreement, which calculations show compliance with the terms thereof.

     IN WITNESS WHEREOF, I have signed this certificate the ___day of ___, 20___.

	 	 	 	 	 	 	 
	 	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 

E-6

 

EXHIBIT E

FORM OF

ASSIGNMENT AND ACCEPTANCE AGREEMENT

     This Assignment and Acceptance Agreement (this “Assignment Agreement”) between
                     (the “Assignor”) and                      (the “Assignee”) is dated as of
___, 20_. The parties hereto agree as follows:

     1. Preliminary Statement. Assignor is a party to an Amended and Restated Credit
Agreement, dated as of September 28, 2006 (as the same may from time to time be amended, restated,
or otherwise modified, the “Credit Agreement”), among Teletech Holdings, Inc., a Delaware
corporation (“Borrower”), the lenders named on Schedule 1 thereto (together with their
respective successors and assigns, collectively, the “Lenders” and, individually, each a “Lender”),
and KEYBANK NATIONAL ASSOCIATION, As lead arranger, sole book runner and administrative agent for
the Lenders (“Agent”). Capitalized terms used herein and not otherwise defined herein shall have
the meanings attributed to them in the Credit Agreement.

     2. Assignment and Assumption. Assignor hereby sells and assigns to Assignee, and
Assignee hereby purchases and assumes from Assignor, an interest in and to Assignor’s rights and
obligations under the Credit Agreement, effective as of the Assignment Effective Date (as
hereinafter defined), equal to the percentage interest specified on Annex 1 hereto
(hereinafter, the “Assigned Percentage”) of Assignor’s right, title and interest in and to (a) the
Commitment, (b) any Loan made by Assignor that is outstanding on the Assignment Effective Date, (c)
Assignor’s interest in any Letter of Credit outstanding on the Assignment Effective Date, (d) any
Note delivered to Assignor pursuant to the Credit Agreement, and (e) the Credit Agreement and the
other Related Writings. After giving effect to such sale and assignment and on and after the
Assignment Effective Date, Assignee shall be deemed to have a “Commitment Percentage” under the
Credit Agreement equal to the Commitment Percentage set forth in subpart II.A on Annex 1
hereto and an Assigned Amount as set forth on subpart I.B of Annex 1 hereto (hereinafter,
the “Assigned Amount”).

     3. Assignment Effective Date. The Assignment Effective Date (the “Assignment
Effective Date”) shall be [___, ___] (or such other date agreed to by Agent). On or
prior to the Assignment Effective Date, Assignor shall satisfy the following conditions:

     (a) receipt by Agent of this Assignment Agreement, including Annex 1 hereto, properly
executed by Assignor and Assignee and accepted and consented to by Agent and, if necessary pursuant
to the provisions of Section 10.10(b) of the Credit Agreement, by Borrower;

     (b) receipt by Agent from Assignor of a fee of Three Thousand Five Hundred Dollars ($3,500),
if required by Section 10.10 of the Credit Agreement;

     (c) receipt by Agent from Assignee of an administrative questionnaire, or other similar
document, which shall include (i) the address for notices under the Credit Agreement, (ii) the
address of its Lending Office, (iii) wire transfer instructions for delivery of funds by Agent,
(iv) and such other information as Agent shall request; and

     (d) receipt by Agent from Assignor or Assignee of any other information required pursuant to
Section 10.10 of the Credit Agreement or otherwise necessary to complete the transaction
contemplated hereby.

     4. Payment Obligations. In consideration for the sale and assignment of Loans
hereunder, Assignee shall pay to Assignor, on the Assignment Effective Date, the amount agreed to
by Assignee and Assignor. Any interest, fees and other payments accrued prior to the Assignment
Effective Date with respect to the Assigned Amount shall be for the account of Assignor. Any
interest, fees and other payments accrued on and after the Assignment Effective Date with respect
to the Assigned Amount shall be for the account of Assignee. Each of Assignor and Assignee agrees
that it will hold in trust for the other party any interest, fees or other amounts which it may
receive to which the other party is entitled pursuant to the preceding sentence and to pay the
other party any such amounts which it may receive promptly upon receipt thereof.

7

 

     5. Credit Determination; Limitations on Assignor’s Liability. Assignee represents and
warrants to Assignor, Borrower, Agent and the Lenders (a) that it is capable of making and has made
and shall continue to make its own credit determinations and analysis based upon such information
as Assignee deemed sufficient to enter into the transaction contemplated hereby and not based on
any statements or representations by Assignor, (b) Assignee confirms that it meets the requirements
to be an assignee as set forth in Section 10.10 of the Credit Agreement; (c) Assignee confirms that
it is able to fund the Loans and the Letters of Credit as required by the Credit Agreement; (d)
Assignee agrees that it will perform in accordance with their terms all of the obligations which by
the terms of the Credit Agreement and the Related Writings are required to be performed by it as a
Lender thereunder; and (e) Assignee represents that it has reviewed each of the Loan Documents. It
is understood and agreed that the assignment and assumption hereunder are made without recourse to
Assignor and that Assignor makes no representation or warranty of any kind to Assignee and shall
not be responsible for (i) the due execution, legality, validity, enforceability, genuineness,
sufficiency or collectability of the Credit Agreement or any Related Writings, (ii) any
representation, warranty or statement made in or in connection with the Credit Agreement or any of
the Related Writings, (iii) the financial condition or creditworthiness of Borrower or Guarantor of
Payment, (iv) the performance of or compliance with any of the terms or provisions of the Credit
Agreement or any of the Related Writings, (v) the inspection of any of the property, books or
records of Borrower, or (vi) the validity, enforceability, perfection, priority, condition, value
or sufficiency of any collateral securing or purporting to secure the Loans or Letters of Credit.
Neither Assignor nor any of its officers, directors, employees, agents or attorneys shall be liable
for any mistake, error of judgment, or action taken or omitted to be taken in connection with the
Loans, the Letters of Credit, the Credit Agreement or the Related Writings, except for its or their
own bad faith or willful misconduct. Assignee appoints Agent to take such action as agent on its
behalf and to exercise such powers under the Credit Agreement as are delegated to Agent by the
terms thereof.

     6. Indemnity. Assignee agrees to indemnify and hold Assignor harmless against any and
all losses, cost and expenses (including, without limitation, attorneys’ fees) and liabilities
incurred by Assignor in connection with or arising in any manner from Assignee’s performance or
non-performance of obligations assumed under this Assignment Agreement.

     7. Subsequent Assignments. After the Assignment Effective Date, Assignee shall have
the right, pursuant to Section 10.10 of the Credit Agreement to assign the rights which are
assigned to Assignee hereunder, provided that (a) any such subsequent assignment does not violate
any of the terms and conditions of the Credit Agreement, any of the Related Writings, or any law,
rule, regulation, order, writ, judgment, injunction or decree and that any consent required under
the terms of the Credit Agreement or any of the Related Writings has been obtained, (b) the
assignee under such assignment from Assignee shall agree to assume all of Assignee’s obligations
hereunder in a manner satisfactory to Assignor, and (c) Assignee is not thereby released from any
of its obligations to Assignor hereunder.

     8. Reductions of Aggregate Amount of Commitments. If any reduction in the Total
Commitment Amount occurs between the date of this Assignment Agreement and the Assignment Effective
Date, the percentage of the Total Commitment Amount assigned to Assignee shall remain the
percentage specified in Section 1 hereof and the dollar amount of the Commitment of Assignee shall
be recalculated based on the reduced Total Commitment Amount.

     9. Acceptance of Agent; Notice by Assignor. This Assignment Agreement is conditioned
upon the acceptance and consent of Agent and, if necessary pursuant to Section 10.10 of the Credit
Agreement, upon the acceptance and consent of Borrower; provided, that the execution of this
Assignment Agreement by Agent and, if necessary, by Borrower is evidence of such acceptance and
consent.

     10. Entire Agreement. This Assignment Agreement embodies the entire agreement and
understanding between the parties hereto and supersedes all prior agreements and understandings
between the parties hereto relating to the subject matter hereof.

     11. Governing Law. This Assignment Agreement shall be governed by the laws of the
State of Ohio, without regard to conflicts of laws.

8

 

     12. Notices. Notices shall be given under this Assignment Agreement in the manner set
forth in the Credit Agreement. For the purpose hereof, the addresses of the parties hereto (until
notice of a change is delivered) shall be the address set forth under each party’s name on the
signature pages hereof.

[Remainder of page intentionally left blank.]

9

 

     13. JURY TRIAL WAIVER. EACH OF THE UNDERSIGNED, TO THE EXTENT PERMITTED BY LAW, WAIVES ANY
RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT, OR
OTHERWISE, AMONG AGENT, ANY OF THE LENDERS, AND BORROWER, OR ANY THEREOF, ARISING OUT OF, IN
CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION
WITH THIS INSTRUMENT OR ANY NOTE OR OTHER AGREEMENT, INSTRUMENT OR DOCUMENT EXECUTED OR DELIVERED
IN CONNECTION THEREWITH OR THE TRANSACTIONS RELATED HERETO.

     IN WITNESS WHEREOF, the parties hereto have executed this Assignment Agreement by their duly
authorized officers as of the date first above written.

	 	 	 	 	 	 	 	 	 
	Address:	 	 	 	ASSIGNOR:	 	 
	 

	 	 	 	 	 	 	 
	 
	 

	 	 	 	 	 
	 
	 

	 	 	 	 	 	 	 
	 

	Attn: 	 	 	By:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	

	 	 	 	Name:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	

	 	 	 	Title:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	 
	Address:	 	 	 	ASSIGNEE:	 	 
	 

	 	 	 	 	 	 	 
	 
	 

	 	 	 	 	 
	 
	 

	 	 	 	 	 	 	 
	 

	Attn: 	 	 	By:	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	

	 	 	 	Name:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	

	 	 	 	Title:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Accepted and Consented to this
__ day of ______, 20__:	 	Accepted and Consented to this
__ day of ______, 20__:	 	 
	 
	 	 	 	 	 	 	 	 
	KEYBANK NATIONAL ASSOCIATION, 

   as Agent	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 	 	 
	By:

	 	 	 	By:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	Name:

	 	 	 	Name:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	Title:

	 	 	 	Title:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 

10

 

ANNEX 1

TO

ASSIGNMENT AND ACCEPTANCE AGREEMENT

     On and after the Assignment Effective Date, after giving effect to all other assignments being
made by Assignor on the Assignment Effective Date, the Commitment of Assignee, and, if this is less
than an assignment of all of Assignor’s interest, Assignor, shall be as follows:

	 	 	 	 	 	 	 
	I. INTEREST BEING ASSIGNED TO ASSIGNEE	 	 
	 
	 	 	 	 	 	 
	 

	 	A.
	 	Assigned Percentage
	 	                    %
	 
	 	 	 	 	 	 
	 

	 	B.
	 	Assigned Amount
	 	$                    
	 
	 	 	 	 	 	 
	II. ASSIGNEE’S COMMITMENT (as of the Assignment Effective Date)	 	 
	 
	 	 	 	 	 	 
	 

	 	A.
	 	Assignee’s Commitment Percentage
under the Credit Agreement
	 	                    %
	 
	 	 	 	 	 	 
	 

	 	B.
	 	Assignee’s Commitment Amount under
the Credit Agreement
	 	$                    
	 
	 	 	 	 	 	 
	III. ASSIGNOR’S COMMITMENT (as of the Assignment Effective Date)	 	 
	 
	 	 	 	 	 	 
	 

	 	A.
	 	Assignor’s Commitment Percentage
under the Credit Agreement
	 	                    %
	 
	 	 	 	 	 	 
	 

	 	B.
	 	Assignor’s Commitment Amount
under the Credit Agreement
	 	$                    

11

 

EXHIBIT F

FORM OF

REQUEST FOR EXTENSION

                    , 20__

KeyBank National Association, as Agent

127 Public Square

Cleveland, Ohio 44114-0616

Attention: Institutional Banking

Ladies and Gentlemen:

     The undersigned, Teletech Holdings, Inc. (“Borrower”), refers to the Amended and Restated
Credit Agreement, dated as of September 28, 2006 (as the same may from time to time be amended,
restated or otherwise modified, the “Credit Agreement”, the terms defined therein being used herein
as therein defined), among Borrower, the Lenders, as defined in the Credit Agreement, and KeyBank
National Association, as lead arranger, sole book runner and administrative agent for the Lenders
(“Agent”), and hereby gives you notice, pursuant to Section 2.12 of the Credit Agreement that the
undersigned hereby requests an extension as set forth below (the “Extension”) under the Credit
Agreement, and in connection with the Extension sets forth below the information relating to the
Extension as required by Section 2.12 of the Credit Agreement.

     The undersigned hereby requests Agent and the Lenders to extend the Commitment Period from
                     ___, 200___to                      ___, 200_.

     The undersigned hereby certifies that the following statements are true on the date hereof,
and will be true on the date of the Extension: (a) the representations and warranties contained in
each Loan Document are correct, before and after giving effect to the Extension and the application
of the proceeds therefrom, as though made on and as of such date; (b) no event has occurred and is
continuing, or would result from such Extension, or the application of proceeds therefrom, which
constitutes a Default or an Event of Default; and (c) the conditions set forth in Section 2.12 and
Article IV of the Credit Agreement have been satisfied.

	 	 	 	 	 	 	 
	 	 	Very truly yours,	 	 
	 
	 	 	 	 	 	 
	 	 	TELETECH HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	Title:	 	 	 	 
	 

	 	 	 	 	 	 

12

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