Document:

Carrier Services Agreement dated May 29, 2001

 Exhibit 10.25 
  
 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  
 THIS CARRIER
SERVICES AGREEMENT (the “Agreement”) is entered into by and between Qwest Communications Corporation (“Qwest”), a Delaware corporation, located at 555 17th Street, Denver, Colorado 80202, and CallWave, Inc. (the “Customer”), a California corporation located at 136 West Canon Perdido Street, Santa
Barbara, California 93101, facsimile number (775) 542-1000. Qwest and Customer are sometimes referred to in this Agreement collectively as the Parties and singularly as a “Party.” 
  
 TERMS AND CONDITIONS 
  

	1.	 	Scope of Agreement 

  
 Upon the request of Customer, Qwest agrees to provide to Customer the Qwest services for the prices and subject to the terms and conditions set forth herein described in the exhibits attached hereto (the
“Service(s)”); provided, however, Federal law prohibits Qwest from providing interLATA long distance services in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah,
Washington, and Wyoming (i.e., voice and data services that originate in such states, private line with one end point in those states, or toll free service that terminates in such states) until Qwest has obtained authorization to provide such
services in those states. The Services shall be provided in accordance with Industry standards for such Services, Customer recognizes that certain of the Services or components of the Services may be provided by Affiliates (as hereinafter defined)
of Qwest. To the extent certain terms are not covered in this Agreement, the Services may be provided pursuant to Qwest Tariff F.C.C. No. 2 and No. 3 and applicable state tariffs (collectively, the “Tariff(s)”), which are on file with the
U.S. Federal Communications Commission (“FCC”) and applicable state regulatory bodies, as modified from time to time by Qwest. As applicable to the furnishing of Services hereunder, the Tariff is hereby incorporated herein, except that the
terms and conditions of this Agreement shall supplement or, to the extent inconsistent, supersede Tariff terms and conditions. 
  

	2.	 	Monthly Minimum Commitment 

  
 (A) Any monthly minimum usage commitments agreed upon by Qwest and Customer shall be set forth in the attached Services Descriptions and rate Exhibits, which such
exhibits are specified in Section 3 of this Agreement (the “Monthly Commitment”). Customer acknowledges and agrees that certain rates and discounts may be being provided to Customer hereunder in consideration of Customer’s agreement
to meet or exceed the Monthly Commitment and that such rates and discounts would not be offered to Customer without Customer’s agreement to make such commitments. 
  
 (B) With respect to Qwest Express switched services (the “Switched Services”), following a one time ramp up period of the first
three billing months after the Effective Date (the “Ramp Up Period”), the minimum monthly usage required per DS-l or equivalent thereof (the “Circuits”) is [*] averaged among all Qwest Circuits used by Customer under this
Agreement (the “Minimum Facility Utilization”). In the event Customer fails to meet or exceed the Minimum Facility Utilization average Qwest shall give Customer five (5) business days notice that the Customer has not met or exceeded such
utilization requirement, Customer agrees, within such five (5) day period, either to (i) bring usage up to such Minimum Facility Utilization average on such Circuits or (ii) release to Qwest those circuits which were under the [*] level for
such month. If Customer does not comply with the above requirement, Customer will be assessed a monthly underutilization fee of [*] the “Underutilization Fee”) for each Circuit that was under the [*] level for such month in
which Customer failed to meet the average Minimum Facility Utilization. 
  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 1
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 (C) Qwest and Customer specifically agree that any underutilization fees, deficiency charges or other relief, if any;
provided for in this Agreement or the Exhibits relating to any of the commitments in this Agreement or the Exhibits represent mutual good faith estimates of, and bear reasonable relationships to, the actual damages to Qwest in the event of
Customer’s failure to meet such commitments or Customer’s underutilization of such circuits; and they do not represent a penalty of any kind. The Parties further agree that such fees, charges and relief are obligations of Customer, subject
to specific performance. 
  

	3.	 	Service Rates and Terms 

  

	(A)	 	Qwest Service descriptions and rates are shown and described in the following Exhibits: 

  

			
		
	Exhibit B1	  	 Qwest Express (Blended) and Terminating Services Description

		
	Exhibit B2	  	 Qwest Express (Blended) and Terminating Services Rate Schedule

		
	Exhibit C1	  	 Qwest Express _XX Originating and RESP ORG Services Description

		
	Exhibit C2	  	 Qwest Express _XX Originating and RESP ORG Services Rate Schedule

  
 Qwest reserves the right to eliminate
any Service offerings and/or modify any charges for Service offerings upon written notice to Customer as follows: 
  
 (1) Rate decreases and additional services offered, If any, in Qwest’s sole discretion, shall be effective immediately upon written notification to
the Customer or upon an effective date set forth by Qwest in such notification: 
  
 (2) All rates, Services and agreements specified in Exhibits and attachments are subject to change immediately, with no prior notice to Customer, in the event there are mandated surcharges imposed by a federal, state
or governmental agency. Further, notwithstanding any statements to the contrary contained in the Tariff, in the event that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones
including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (the “Regulatory Activity”), Qwest reserves the right, at any time upon written notice, to: (i) pass through to Customer
all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or (ii) modify the rates, including any rate guarantees, and/or other terms and conditions contained in this Agreement and/or the Tariff to
reflect the Impact of such Regulatory Activity; 
  
 (3)
International rates, Services and agreements specified in Exhibits and attachments, including Canadian and Mexican services, are subject to change upon five (5) calendar days written notice to Customer. All other rates, Services and agreements
specified in Exhibits and attachments, excluding international, Canadian, and Mexican services, are subject to change upon thirty (30) calendar days written notice to Customer. 
  

	4.	 	System Maintenance 

  
 Subject to Sections 7 and 12 hereof, Qwest expects, but does not guarantee, that system maintenance normally will not result in service interruptions. If system maintenance should result in the interruption of
Service, to the extent possible it shall be accomplished only after prior notification to Customer and will be completed within a reasonable time. Qwest shall use reasonable efforts to give Customer such prior notice. 
  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 2
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

	5.	 	Customer Service 

  
 Customer acknowledges and agrees that it shall provide all billing, inquiry, an customer service to Customer’s end-users or customers (the “End-Users”). 
  

	6.	 	Representation 

  
 Each Party shall not use any trademark, service mark, brand name or any other Intellectual property of the other Party or its respective affiliate without such Party’s prior express written consent.
Notwithstanding the foregoing, Customer may disclose, during pre-sale activities, that Qwest is the underlying carrier of its service. In no event shall Customer represent or state to End Users or prospective End Users that it has any relationship
with Qwest other than an agreement to purchase Qwest’s services. The Parties agree to promptly and fully cooperate with the other Party to address and resolve all issues, problems, administrative procedures, End User complaints, regulatory
investigations or inquiries or any other circumstances arising from Customer’s use of Qwest Services. 
  

	7.	 	Financial Responsibility, Payment and Security 

  
 (A) Except as (i) otherwise provided in this Agreement or an Exhibit or as (ii) Customer has been otherwise notified by Qwest, all Qwest invoices (the
“Invoices”) are due upon receipt. Any invoice which is not paid in full by Customer within thirty (30) calendar days from Invoice date via check or wire transfer, or in another manner explicitly agreed to by Qwest for Customer, shall be
considered past due (the 31st day being the “Past Due Date”). All discounts and promotions, if any, and taxes, will be included in the monthly Invoice. Any payment received by Qwest on or after the Past Due Date shall be subject to an
interest charge on delinquent amounts at the rate of 1.00% of the late payment per month or the maximum lawful rate allowable under applicable state law, whichever is lower. Such interest charge shall be applied on any late payments, commencing upon
the Past Due Date through the actual date of receipt of payment. Any and all applicable national, federal, state and local taxes, including without limitation, all use, sales, value-added, surcharges, excise, franchise, property, commercial, gross
receipts, license, privilege or other similar taxes, levies, surcharges, duties fees, or other tax-related surcharges whether charged to or against Qwest or Customer, with respect to the Services or underlying facilities provided by Qwest, as well
as any other imposition by any governmental authority which has the effect of increasing Qwest’s cost of providing the Services or the underlying facilities, shall be payable by Customer in addition to the other charges set forth in this
Agreement. If full payment is not made when due, Qwest in its sole discretion, shall have the right, after Qwest has given written notice to Customer, to suspend all or any part of the Services until such time as Customer has paid all unpaid
balances (including interest), or to terminate all or any part of the Service, except where such non-payment which gives rise to the termination is based upon applicable and valid tax exempt certificates already given to Qwest. During any such
suspension, and upon any such termination, no service interruption shall be deemed to occur. 
  
 (B) Customer acknowledges that it may not withhold any sums invoiced by Qwest for acrual calls made by Customer including, without limitation, calls made by Customer’s End Users and/or unauthorized third Parties
(e.g., fraudulent calls) and charges to Customer’s Qwest account(s), Customer will be responsible for full payment of all charges as reflected on any Qwest billing statement, Independent of Customer’s payment obligations set forth in this
section, Customer must notify Qwest within sixty (60) calendar days of receipt of any contested or disputed amount concerning charges as they appear on the Qwest billing statement. Customer’s notification of any contested or disputed amount
must be in writing and sent to: Credit & Collections Department, Qwest Communications Corporation, 4650 Lakehurst Court, Dublin, Ohio 43017 or to (614) 798-6460. by facsimile with duplicate notification to follow via regular U.S. Mail or
overnight delivery. Written notification must be accompanied with a detailed written support, for any service interruption credit or other credit to which Customer believes itself entitled, and Qwest and Customer will promptly address and attempt to
resolve the claim. Qwest, in its sole discretion exercised in good faith, may reject such documentation and/or explanation as in adequate. If Qwest to rejects such documentation, Customer shall have an additional ten(10) business days to provide
additional supporting 

  

  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 3
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 
documentation to Qwest. If Qwest rejects such additional documentation, Qwest shall so notify Customer in which case the disputed portion of the bill shall
be paid by Customer within ten (10) business days of Customer’s receipt of Qwest’s final notice of inadequacy. All Credits or adjustments for service outages will be made pursuant to applicable provisions of the Tariffs. In
consideration of the discounts offered by Qwest pursuant to this Agreement, with respect to any unpaid balance(s) owed by Customer to Qwest, Qwest shall have the right to offset such unpaid balance(s) from any amounts that Qwest owes to Customer and
any of its Affiliates (as hereinafter defined) under any other agreements between the Parties and their respective Affiliates. 
  
 (C) Customer acknowledges and agrees that Qwest may reasonably require additional security and/or payment terms under this Agreement prior to the commencement of Services
hereunder or during the Term hereunder, and Customer agrees to comply with such request, Customer agrees to provide and/or execute any additional collateral security documents as may be reasonably required by Qwest, if there is a material change in
circumstances of Customer’s actual or anticipated usage hereunder or Customer’s financial condition during any time that Customer uses the Service. Qwest shall establish a credit limit for the procurement of the Services by Customer and
such credit limit may change from time to time. Qwest will not automatically notify Customer of any such change but will supply such information to Customer upon Customer’s request. 
  

	8.	 	Term 

  
 The Initial term of this Agreement (the “Initial Term”) will begin on the first day of the first billing cycle following the Effective Date (as hereinafter defined) of this Agreement (the “Initial
Service Date”) and will continue for the period of the longer of (i) twenty-four (24) calendar months from the Initial Service Date, or (ii) as long as a term for a Service attached to this Agreement (the “Service Term”) is in effect.
The “Effective Date” is defined as the date this Agreement is signed by an authorized officer of Qwest after having been signed by Customer. Applicable Service rates and discounts, if any, shall be effective as of their respective
effective date in the applicable Service rate or discount schedule. Following the Initial Term, the Agreement shall continue on a monthly basis (each a “Renewal Term”) until either Party provides the other Party with at least thirty
(30) calendar days prior written notice of its intent to terminate this Agreement and the intended date of such termination. This Initial Term and Renewal Terms are sometimes collectively referred to herein as the “Term”. 
  

	9.	 	Obligations Upon Expiration or Termination of Term 

  
 Upon expiration or termination of this Agreement, Customer shall pay all outstanding balances hereunder in accordance with Section 7. Upon expiration or termination of
this Agreement, Customer shall be fully subject to all terms and conditions set forth in the Qwest Tariff for Qwest services by Customer, if any, after such date, and shall receive standard Service rates as provided in any Exhibit(s). 
  

	10.	 	Early Termination 

  
 (A) Termination by Qwest. In addition to any either rights hereunder, Qwest may terminate Agreement and /or the Service without waiving any rights set forth in this Agreement or the Tariff, if
applicable, as follows: 
  
 (1) Qwest may terminate this
Agreement or this Services immediately without notice if: (1) Qwest is prohibited from furnishing such Services, or (2) If any material Rate, Charge or term of such services is substantially changed by order of the highest court of competent
jurisdiction to which the matter is appealed, a legitimate regulatory body, or any other foreign, federal, state or local government authority. 
  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 4
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 (2) Qwest may terminate this Agreement or the Services in accordance with the terms of Qwest’s
Tariff, if applicable, and only with respect to the Services affected by such Tariff. Customer acknowledges that such discontinuance may result in termination of its own services to its own End Users. 
  
 (3) Qwest may terminate this Agreement or the Services immediately, without
providing Customer with prior notice or an opportunity to cure, under any of the following circumstances: 
  
 (i) Customer fails to pay any Invoice (as hereinafter defined) or any portion thereof any Charges to Qwest when due under and in accordance with this
Agreement and the relevant Service terms and conditions, other than that otherwise specified within the relevant sections relating to such payments. 
  
 (ii) Customer becomes or is declared insolvent or bankrupt, is the subject of any proceedings related to its liquidation, insolvency or for the
appointment of a receiver or similar officer for it, make an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension, or readjustment of all or substantially all of its
obligations. 
  
 (iii) In the event of a Change of Control of
Customer, unless such change is otherwise permitted under the “Assignment” Section under this Agreement. For the purpose of this Agreement, “Change of Control” shall be deemed to have occurred with respect to Customer If: (X) any
entity having previously Controlled (as hereinafter defined) by Customer, ceases to do so; (Y) any entity acquires Control of Customer (whether by reason of acquisition, merger, reorganization, operation of law or otherwise); or (Z) all, or
substantially all, of the assets of Customer or an entity that Controls Customer are acquired (whether by reason of acquisition, merger, reorganization, operation of law or otherwise) by, or combined by merger with, any other entity. For purposes of
this Agreement, “Control” (and “Controls,” “Controlling,” “Controlled by” and “under common Control with” shall be construed accordingly) as applied to any party means the possession directly or
indirectly of the power to direct or cause the direction of the management and policies of that party, whether through the ownership of voting securities or by contract or otherwise. Where any two parties together satisfy any of this
definition, they shall be deemed to have Control. For purposes of this definition, there shall be attributed to any Party rights and powers of a nominee for it (that is to say, any rights or powers that another Party possesses on its behalf or may
be required to exercise on its direction or behalf). 
  
 (iv) If
Customer fails to abide by any special payment and security terms reasonably required by Qwest in accordance with the Agreement, including, without limitation, Customer’s failure or refusal to provide additional security upon Qwest’s
request as permitted under this Agreement. 
  
 (v) Upon the
commission of any illegal acts on the part of Customer, its officers, directors, employees, contractors, agents, or servants, relating to the subject matter of this Agreement. 
  
 (4) Qwest may terminate this Agreement or Services if Customer breaches any other material term of this Agreement, by
providing Customer with thirty (30) calendar days’ notice if Customer does not cure such breach, if curable, within such thirty (30) calendar day period. 
  

  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 5
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 (B) Termination by Customer. In addition to any other rights hereunder, Customer may terminate this Agreement
and/or the affected Service without early termination fee or penalty, except for unpaid charges as of the effective date of termination, as follows: 
  
 (1) As long as Customer has satisfied in full any minimum Revenue Commitment as set forth and described in the applicable Exhibit(s), Customer shall have
the right to terminate this Agreement for convenience during the Initial Term without early termination fee or penalty, except for Customer’s payment of unpaid Services usage charges accrued prior to the date of termination, by providing
written notice of such intent to terminate and the intended date of termination given to Qwest not less than thirty (30) calendar days prior to the date of termination set forth in such notification. 
  
 (2) In the event of any material adverse: (i) increase in rates for Services
utilized by Customer, (ii) change in the Tariff, or (iii) change in the Services, Customer may terminate this Agreement or the affected Services without early termination fee or penalty, if such written notice of termination is delivered to Qwest
within thirty (30) calendar days of the effective date of such material increase or change. If Customer does not deliver such notice to Qwest within such thirty (30) calendar day period, Customer will be deemed to have waived its right to terminate
this Agreement based upon such material increase or change. 
  
 (3) With respect to the Switched Services, Customer may terminate this Agreement or the Switched Services by giving Qwest thirty (30) calendar days written notice prior to the date of such cancellation. If the Switched Service provided
under this Agreement is the subject of service outages or interruptions accumulating one hundred twenty (60) hours or more over any period of one hundred eighty (180) consecutive calendar days. 
  
 (4) Customer may terminate this Agreement or Services if Qwest breaches any
other material term of this Agreement, by providing Qwest with thirty (30) calendar days’ notice if Qwest does not cure such breach, if curable, within such thirty (30) calendar day period. 
  
 (C) Effect of Termination. Upon expiration or earlier termination of this Agreement,
Customer agrees to pay all unpaid balances due under and in accordance with this Agreement to Qwest, Customer agrees that it shall be fully subject to all standard or Tariff terms and conditions then in effect for Services received by it after such
date of expiration or termination. Upon the expiration or termination of this Agreement for any reason, except as otherwise provided in this Agreement and to any rights and/or obligations that have accrued prior to termination, neither Party shall
have any further obligations of a continuing nature. 
  

	11.	 	Default 

  
 Without regard to any other provisions of this Agreement or rights hereunder, the Parties agree that it shall be a material default under this Agreement if Customer fails to pay Qwest in accordance with Section 7 of
this Agreement. Upon default under this Section 11, Qwest shall be entitled to all rights and remedies under the Qwest Tariff and other applicable law. 
  

	12.	 	Liability 

  
 EXCEPT AS PROVIDED OTHERWISE IN A SERVICE EXHIBIT, QWEST’S LIABILITY ARISING OUT OF MISTAKES, ACCIDENTS, OMISSIONS, INTERRUPTIONS, ERRORS, DELAYS, OR DEFECTS IN THE ORDERING, PROCESSING, PROVISIONING,
INSTALLATION OR TRANSMISSION OF ANY SERVICES SHALL IN NO EVENT EXCEED THE AMOUNT OF THE APPLICABLE CREDITS IN ACCORDANCE WITH ITS CREDIT 

  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 6
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 
POLICIES THEN IN EFFECT. WITHOUT LIMITING THE FOREGOING, QWEST SHALL HAVE NO OBLIGATION TO PROVIDE ALTERNATIVE ROUTING WITH RESPECT TO ANY SERVICE OR
TRANSMISSION CAPACITY PROVIDED PURSUANT TO THIS AGREEMENT. IN NO EVENT SHALL QWEST BE LIABLE TO CUSTOMER OR ANY OTHER PERSON, FIRM OR ENTITY IN ANY OTHER RESPECT, FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, ACTUAL, OR PUNITIVE
DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, EVEN IF FORESEEABLE, ARISING OUT OF ANY MISTAKE, ACCIDENT, ERROR, OMISSION, INTERRUPTION, DELAY OR DEFECT IN THE ORDERING, PROCESSING, PROVISIONING, INSTALLATION OR TRANSMISSION OF
ANY SERVICES OR THE OBLIGATIONS OF QWEST PURSUANT TO THIS AGREEMENT AND ANY EXHIBITS HERETO. QWEST MAKES NO WARRANTY WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE OF
THE SERVICE OR LOCAL ACCESS OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES BY QWEST ARE HEREBY EXCLUDED AND DISCLAIMED, FOR THE PURPOSE OF THIS SECTION, THE TERM “QWEST” AND “CUSTOMER” SHALL BE DEEMED TO INCLUDE QWEST,
CUSTOMER, AND THEIR RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, AND AFFILIATES. CUSTOMER HAS ACCEPTED THE LIMITATIONS OF LIABILITY AND DISCLAIMERS SET FORTH HEREIN AS PART OF A BARGAIN TO LOWER THE PRICE OF QWEST’S SERVlCES
HEREUNDER AND UNDERSTANDS THAT THE PRICES OF SAID SERVICES WOULD BE HIGHER IF QWEST WERE REQUIRED TO ACCEPT GREATER LIABILITY AND/OR DAMAGE LIABILITY. 
  

	13.	 	Relationship 

  
 Neither Party shall have the authority to bind the other by contract or otherwise make any representations or guarantees on behalf of the other. Both Parties acknowledge and agree that the relationship arising from
this Agreement is one of independent contractor, and does net constitute an agency, joint venture, partnership, employee relationship or franchise. 
  

	14.	 	Assignment or Sale 

  
 This Agreement shall be binding on Customer and its respective Affiliates, successors, and assigns. Customer shall not assign, sell or transfer this Agreement or the right to receive the Services provided hereunder,
whether by operation of law or otherwise, without the prior written consent of Qwest, such consent shall nor be unreasonably withheld by Qwest. Qwest may terminate this Agreement in the event of an actual or purported assignment, sale or transfer of
this Agreement, by Customer without Qwest’s prior written consent. 
  

	15.	 	Reporting Requirements 

  
 Where reporting obligations or requirements are imposed upon Qwest by any third party or regulatory agency, and which such obligations or requirement can only be
satisfied by obtaining information from Customer, Customer agrees to comply with such obligations and requirements, as reasonably required by Qwest, and to hold Qwest harmless for any failure of compliance with any such obligations or requirements.

  

	16.	 	Governing Law, Certifications and Warranties 

  
 (A) Customer understands that Qwest, in conducting its business is the manner set forth herein, is subject to the Communications Act of 1934, as amended, and as
interpreted and applied by the Federal 

  

  

					
	 	  	 QWEST CONFIDENTIAL AND PROPRIETARY
 7
	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 
Communications Commission. All terms of this Agreement not subject to the Communications act of 1934 as amended and as interpreted and applied by the F.C.C.
will be interpreted according to New York state law, without regard to the choice of law provisions of such State. 
  
 (B) If service is provided solely within a single state in a manner which subjects the Service to regulation by such state, then the terms and conditions of such Service
of this Agreement shall be subject to such regulations and to any addendum to this Agreement relating thereto which is delivered by Qwest to Customer. Customer shall have the right to terminate this Agreement within ten (10) business days of receipt
of such addendum without further liability hereunder. 
  
 (C) Customer certifies
and warrants that it, and its business of resale of the Services, is in compliance with and will continue to be in compliance, in all material respects, with all international, federal, state and local laws and regulations relating to its
performance under this Agreement. Customer certifies further that it is in good standing under the laws of the States in which it was organized, is existing or is doing business. Customer is solely responsible for obtaining all licenses, approvals
and regulatory authority for its operation and the provision of services to its End Users. Any breach of the obligations of a Party under this Section shall be a material breach of this Agreement. If Customer does not comply with this Section, in
addition to any remedies available to it at law or in equity, Qwest, in its sole discretion, may elect to decline to accept additional orders under this Agreement or it may immediately terminate this Agreement without further liability or obligation
to Customer. 
  

	17.	 	Survival 

  
 All warranties, representations, indemnities, covenants and other agreements of the Parties hereto shall survive the execution, delivery and termination of this Agreement and shall, notwithstanding the execution,
delivery and termination of this Agreement continue in full force and effect. The terms and conditions of the Qwest Tariff along with Section 6, 7, 9, 11, 12, 13, 15, 18, 19, 24 and any provision hereof, which, by its context is intended to survive
the termination or expiration hereof, shall also survive. Additionally, any obligation to hold harmless and indemnify a Party hereunder shall survive the termination or expiration of this Agreement. 
  

	18.	 	Indemnification 

  
 Customer shall indemnify, defend and hold harmless Qwest from and against any claims, actions, damages, liabilities, costs, judgments or expenses (including attorney fees and an allocable portion of in-house counsel
fees) arising out of third Party claims resulting from the resale or reselling of the Services, including but not limited to the provision or termination of, or failure to provide, service by Customer to End Users. 
  

	19.	 	Nondisclosure 

  
 Neither Party shall disclose to any third Party during the term of this Agreement and during the one (1) year period immediately following termination of this Agreement, any of the terms and conditions set forth in
this Agreement unless disclosure is required by any state or federal governmental agency, is otherwise required to be disclosed by law, or is necessary in any proceeding establishing rights or obligations under this Agreement. Each Party reserves
the right to terminate this Agreement, upon written notification, upon discovery of any disclosure prohibited hereunder. 
  

	20.	 	Integration and Amendments 

  
 The Agreement together with all Exhibits, represents the entire understanding of the Parties with respect to the subject matter under this Agreement. Any and all prior
offers, contracts, agreements, representations 

  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 8 
  

					
	 	  	 	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 
and understandings made to or with Customer by Qwest or any Affiliate or any Affiliate or predecessors-in-interest with respect to the subject matter under
this Agreement, whether oral or written, shall be superseded by this Agreement. All amendments to this Agreement shall be in writing and signed by both Parties. 
  

	21.	 	Waiver 

  
 The terms, covenants, representations and warranties of this Agreement may be waived only by a written instrument executed by the Party waiving compliance. The failure of either Party at any time to require
performance of any provision hereof shall, in no manner, affect the right at a later date to enforce the same. No waiver by either Party of any breach of any term, covenant, representation or warranty contained in this Agreement, whether by conduct
or otherwise, in any one or more instances, shall be deemed to be construed as a further or continuing waiver of any such breach or the breach of any other term, covenant, representation or warranty of this Agreement. 
  

	22.	 	Severability 

  
 In the event that any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability
shall not affect any other provision of this Agreement, but this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein. Further, In the event that any provision of this Agreement shall be
held to be invalid, illegal or unenforceable by virtue of its scope or period of time, but may be made enforceable by a limitation thereof, such provision shall be deemed to be amended to the minimum extent necessary to render it valid, legal and
enforceable or in the alternative both Parties shall negotiate in good faith to substitute for such invalid, illegal, or unenforceable provision a mutually acceptable provision that is consistent with the original intent of the Parties. 

 

	23.	 	Notice 

  
 Except when actual receipt is expressly required by the terms hereof, notice is considered given either (i) when delivered by facsimile service to the phone number listed below with duplicate notifications sent via
regular U.S. Mail or overnight delivery or; (ii) when delivered in person to the recipient named below; or (iii) after deposit in the United States mail id & sealed envelope or container, either registered or certified mail, return receipt
requested, postage prepaid, or via overnight courier service, addressed by name and address to the Party or person intended as follows: 
  

			
	 To Customer:
	  	CallWave, Inc.
	 	  	 136 West Canon Perdido Street

	 	  	 Santa Barbara, California 93101

	 	  	Facsimile #: (775) 542-1000
	 	  	Attention: David Trandal, Chief Operating Officer
		
	 To Qwest:
	  	Qwest Communications Corporation
	 	  	____17th Street
	 	  	 Denver, Colorado 80202

	 	  	 Facsimile #: (303) 291-1724

	 	  	 Attention: General Counsel

  
 Any Party may at any time change its
address or facsimile number for notification purposes by giving the other Party prior written notice as provided in this Section by              forth the new address and the date on
which it will become effective. Either Party may require, by prior written notice given at any time or from time to time, subsequent notices to be given to another individual person, whether a Party or an officer or 

  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 9 
  

					
	 	  	 	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 
representative or to a different address or both; provided, however, that a P.O. Box shall not be considered to be an address for purposes of this Agreement.

  

	24.	 	Arbitration Of Disputes 

  
 (A) Any dispute arising out of this Agreement relating to Qwest invoices or balances owed by Customer to Qwest for Services rendered, which cannot be resolved between the
Parties, shall be settled by binding arbitration at the office of the American Arbitration Association (“AAA”) located in Washington, D.C. The arbitration shall be held in accordance with the commercial Arbitration Rules of the American
Arbitration Association (“AAA Rules”), as amended by this Agreement. 
  
 (B) Either Qwest or the Customer may initiate arbitration by providing written demand for arbitration, a copy of this Agreement and the administrative fee required by the AAA Rules to the AAA its Washington, D.C. A copy of the notice shall
also be provided to the other Party. The remaining cost of the arbitration, including the fees and expenses of the arbitrator, shall be shared equally by the Parties unless the arbitration award provides otherwise. Each Party shall bear the
cost of preparing and presenting its case. 
  
 (C) One arbitrator shall be
appointed in accordance with the AAA Rules within sixty (60) days of the submission of the demand for arbitration, unless both Parties otherwise agree in writing. The arbitrator shall designate the time and place in the Washington, D.C. area, as
applicable, for the hearing within thirty (30) days of his or her appointment. Qwest and the Customer agree that the Arbitrator’s authority to grant relief shall be subject to the provisions of this Agreement, the United States Arbitration Act,
(“USAA”), the ABA-AAA Code of Ethics for Arbitrators in Commercial Disputes, Qwest Tariffs, substantive law, and the Communications Act of 1934, as amended. The Arbitrator shall not be able to award, nor shall any Party be entitled to
receive positive, Incidental, consequential, exemplary, reliance or special damages, including damages for lost profits. The Arbitrator’s decision shall follow the plain meaning of the relevant documents, and shall be final, binding, and
enforceable in a court of competent jurisdiction. The decision of the Arbitrator is appealable only for perceived mistakes or misapplication of the law. 
  
 (D) Any dispute not outlined in Section 24 (A) and arising out of or related to this Agreement regardless of the form of action whether in contract, indemnity, warranty,
strict liability, or tort, including negligence of any kind with regard to Qwest Services or other conduct under this Agreement may be subject to arbitration upon the written consent of both Parties. 
  

	25.	 	Force Majeure 

  
 Neither Party shall be liable to the other for any delay or failure in performance of any part of this Agreement to the extent that such delay or failure is caused by a Force Majeure Event. “Force Majeure
Event” means an unforeseeable event (other than a failure to comply with payment obligations) caused by any of the following conditions; act of God; fire; flood; labor strike; sabotage; fiber cut; material shortages or unavailability or other
delay in delivery not resulting from the responsible Party’s failure to timely place orders therefor; lack of or delay in transportation; government codes, ordinances, laws, rules, regulations of restrictions; war or civil disorder; or
any other cause beyond the reasonable control of such Party. The Party claiming relief under this Section shall notify the other in writing of the existence of the Force Majeure Event relied on and shall be excused on a day-by-day basis to the
extent of such prevention, restriction or interference until the cessation or termination of said Force Majeure Event. 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 10 
  

					
	 	  	 	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

	26.	 	Attachments and Exhibits 

  
 All Attachments and Exhibits annexed to this Agreement are expressly made a part of this Agreement as fully as though completely set forth in it. All references to this
Agreement shall be deemed to refer to end include this Agreement and all such Attachments and Exhibits. 
  

	27.	 	Headings 

  
 The headings of sections and subsections used in this Agreement are for convenience only and are not part of its operative language. They shall not be used to affect the construction of any provisions hereof.

  

	28.	 	Third-Parties 

  
 The representations, warranties, covenants and agreements of the Parties set forth in this Agreement are not intended for, nor shall they be for the benefit of or enforceable by, any person not a party hereto,
including, without limitation, the End Users and Affiliates. For purposes of this Agreement, “Affiliate” shall mean: (1) any individual, corporation, partnership, limited liability company, limited liability partnership, practice,
association, joint stock company, trust, unincorporated organization or other venture or business vehicle (each an “Entity”) in which a Party owns a twenty percent (20%) or greater equity interest: or (ii) any Entity which, directly or
indirectly, is in control of, is controlled by or is under common control with a Party, as applicable, after applying the attribution rules of Section 318 of the Internal Revenue Code. For the purpose of this definition, control of an Entity shall
include the power, directly or indirectly, whether or not exercised: (i) to vote fifty percent (50%) (or such lesser percentage as is the maximum allowed to be owned by a foreign corporation in a particular jurisdiction) or more of the securities or
other interests having ordinary voting power for the election of directors or other managing authority of such Entity; or (ii) to direct or cause the direction of the management or policies of such Entity, whether through ownership of voting
securities, partnership interest or equity, by contract or otherwise. 
  

	29.	 	Authorization 

  
 (A) Customer represents and warrants that the full legal name of the legal entity intended to receive the benefits under this Agreement and intended to use the Services is the name set forth in this Agreement and in
the execution block. Each Party represents to the other Party that the person executing this Agreement on its behalf has been duly authorized by such Party to execute and bind such Party to the terms and conditions contained in this Agreement. Each
Party, with full knowledge of all terms and conditions herein, does hereby warrant and represent that the execution, delivery, and performance of this Agreement are within such Party’s corporate and/or partnership powers, have been duly
authorized, and are not in conflict with Law or the terms of any charter or bylaw or any agreement to which such Party is a party or by which it is bound or affected. 
  
 (B) Qwest may act in reliance upon any instruction, instrument, or signature reasonably believed by Qwest to be genuine. Qwest may assume
that any employee of a party to this Agreement who gives any written notice, request or instruction has the authority to do so. 
  
 *** 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 11 
  

					
	 	  	 	  	May 29, 2001
	 	  	 	  	[GRAPHIC]

 QWEST COMMUNICATIONS CORPORATION 
 CARRIER SERVICES AGREEMENT 
  

 IN WITNESS WHEREOF, an authorized representative of each party has executed this Agreement effective as of the date
of execution by Qwest as set forth below. 
  

									
	 QWEST COMMUNICATIONS CORPORATION
	 	 	 	 
					
	 By:
	 	/s/    Illegible        	 	 	 	 Date
	 	6/6/01
	 	 	
	 	 	 	 	 	 
	 Name:
	 	Illegible	 	 	 	 	 	 
	 	 	
	 	 	 	 	 	 
	 Title:
	 	Illegible	 	 	 	 	 	 
	 	 	
	 	 	 	 	 	 
					
	 By:
	 	/s/    Illegible        	 	 	 	 	 	 
	 	 	
	 	 	 	 	 	 
	 	 	Qwest Contracts Administrator	 	 	 	 	 	 

  

									
	 CALLWAVE, INC.
	 	 	 	 
					
	 By:
	 	/s/    DAVID TRINDAL        	 	 	 	 Date
	 	9-29-00
	 	 	
	 	 	 	 	 	 
	 	 	 David Trindal
 Chief Operating Officer
	 	 	 	 	 	 

  
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 12 
  

					
	 	  	 	  	September 29, 2000
	 	  	 	  	[GRAPHIC]

			
	[GRAPHIC]	  	Carrier International Rates

  

							
	 Country

	  	Country
Code

	  	 City Code(s)

	  	Rate

	 Afghanistan
	  	03	  	N/A	  	[*]
	 _____________
	  	355	  	N/A	  	 
	 Algeria
	  	213	  	N/A	  	 
	 American Samoa
	  	684	  	N/A	  	 
	 Andona
	  	376	  	N/A	  	 
	 Ango__
	  	244	  	N/A	  	 
	 _____________
	  	809/264	  	N/A	  	 
	 Antartica
	  	672	  	N/A	  	 
	 Antig__
	  	NPA ___	  	N/A	  	 
	 Argentina
	  	54	  	___________________	  	 
	 Argentina - Buenos Aries
	  	54	  	10, 11, 12, 13	  	 
	 Argentina - Mobile / Special Services
	  	54	  	____________________	  	 
	 _____________
	  	374	  	N/A	  	 
	 _____________
	  	2_7	  	N/A	  	 
	 _____________
	  	247	  	N/A	  	 
	 Australia
	  	61	  	N/A	  	 
	 Australia - Mobile/Special Services
	  	81	  	14, 15, 16, 17, 18, 19, 4, 500	  	 
	 Austria
	  	43	  	N/A	  	 
	 Austria - Mobile/Special Services
	  	43	  	6	  	 
	 Austria - Vienna
	  	43	  	1	  	 
	 _____________
	  	994	  	N/A	  	 
	 Bahamas
	  	NPA 347	  	N/A	  	 
	 Bahrain
	  	973	  	N/A	  	 
	 Bangladesh
	  	850	  	N/A	  	 
	 Bangladesh Dhaka
	  	850	  	7	  	 
	 Bangladesh - Chittagong
	  	850	  	11	  	 
	 Bangladesh - Mobile / Special Services
	  	850	  	_	  	 
	 Barbados
	  	_46	  	N/A	  	 
	 Belarus
	  	375	  	N/A	  	 
	 Belgium
	  	32	  	N/A	  	 
	 Belgium - Mobile/ Special Services
	  	32	  	16, 17, 18, 45, 47, __ ,7, 88, _0, 9_, 95, 96, 98	  	 
	 ____________
	  	501	  	N/A	  	 
	 Benin
	  	229	  	N/A	  	 
	 Bermuda
	  	809	  	N/A	  	 
	 Bhutan
	  	975	  	N/A	  	 
	 Bolivia
	  	591	  	N/A	  	 
	 ____________
	  	591	  	2	  	 
	 ____________
	  	387	  	N/A	  	 
	 Botswana
	  	267	  	N/A	  	 
	 Brazil
	  	55	  	N/A	  	 
	 Brazil _________
	  	55	  	__	  	 
	 Brazil - Mobile / Special Services
	  	55	  	219, 2__	  	 
	 Brazil _________
	  	55	  	210, 218	  	 
	 Brazil Sao Pa___
	  	55	  	110, 128	  	 
	 British Virgin Islands
	  	809	  	N/A	  	 
	 ___________
	  	673	  	N/A	  	 
	 Bulgaria
	  	359	  	N/A	  	 
	 _____________
	  	226	  	N/A	  	 
	 _____________
	  	257	  	N/A	  	 
	 Cambodia
	  	855	  	2_	  	 
	 Cambodia - Cellular
	  	859	  	______, 16	  	 
	 Cameroon
	  	237	  	N/A	  	 
	 Canada (NPA 204)
	  	1	  	N/A	  	 
	 Canada (NPA 2_0)
	  	1	  	N/A	  	 
	 Canada (NPA 306)
	  	1	  	N/A	  	 
	 Canada (NPA ___)
	  	1	  	N/A	  	 
	 Canada (NPA ___)
	  	1	  	N/A	  	 
	 Canada (NPA ___)
	  	1	  	N/A	  	 
	 Canada (NPA 450)
	  	1	  	N/A	  	 

  
  

 Page 1 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	Carrier International Rates

  

							
	 Country

	  	 Country
 Code

	  	City Code(s)

	  	Rate

	 Canada (NPA 506)
	  	1	  	N/A	  	[*]
	 Canada (NPA 514)
	  	1	  	N/A	  	 
	 Canada (NPA 519)
	  	1	  	N/A	  	 
	 Canada (NPA 604)
	  	1	  	N/A	  	 
	 Canada (NPA 615)
	  	1	  	N/A	  	 
	 Canada (NPA 706)
	  	1	  	N/A	  	 
	 Canada (NPA 70_)
	  	1	  	N/A	  	 
	 Canada (NPA 7_0)
	  	1	  	N/A	  	 
	 Canada (NPA 807)
	  	1	  	N/A	  	 
	 Canada (NPA 819)
	  	1	  	N/A	  	 
	 Canada (NPA 857)
	  	1	  	N/A	  	 
	 Canada (NPA 00_)
	  	1	  	N/A	  	 
	 Canada (NPA 005)
	  	1	  	N/A	  	 
	 _____________ Islands
	  	238	  	N/A	  	 
	 Cayman Islands
	  	809/345	  	N/A	  	 
	 __________ African Republic
	  	235	  	N/A	  	 
	 __________
	  	235	  	N/A	  	 
	 Chile
	  	56	  	N/A	  	 
	 Chile - Mobile/Special Services
	  	56	  	9	  	 
	 Chile - ________
	  	56	  	2	  	 
	 China
	  	86	  	N/A	  	 
	 China - Beijing
	  	86	  	10-12, 14-1_	  	 
	 China - Car__on
	  	86	  	20	  	 
	 China - Mobile/Special Services
	  	86	  	13, 8, 9	  	 
	 China - Shanghai
	  	86	  	22	  	 
	 __________
	  	672	  	N/A	  	 
	 Colombia
	  	57	  	N/A	  	 
	 Colombia – Bara_quill__
	  	57	  	58	  	 
	 Colombia - _____________
	  	57	  	_	  	 
	 Colombia - _____________
	  	57	  	2_	  	 
	 Colombia - _____________
	  	57	  	59	  	 
	 Colombia - ____________
	  	57	  	4	  	 
	 Colombia - Mobile/Special Services
	  	57	  	3	  	 
	 __________
	  	265	  	N/A	  	 
	 Congo Republic of
	  	242	  	N/A	  	 
	 __________ Islands
	  	682	  	N/A	  	 
	 Costa Rica
	  	506	  	N/A	  	 
	 Costa Rica - Mobile/Special Services
	  	506	  	183,259,8	  	 
	 __________
	  	385	  	N/A	  	 
	 Cuba
	  	53	  	0, _, 2 _, _, _, 4, 2, 7	  	 
	 Cyprus
	  	357	  	N/A	  	 
	 ______ Republic
	  	420	  	N/A	  	 
	 ______ Republic - Mobile/Special Services
	  	420	  	602, 603, 60_	  	 
	 Denmark
	  	45	  	N/A	  	 
	 Denmark - Mobile/Special Services
	  	45	  	20, 21, 22, 26, 28, 30, 40	  	 
	 _____________
	  	246	  	N/A	  	 
	 _____________
	  	253	  	N/A	  	 
	 Dominic ________
	  	809	  	N/A	  	 
	 Dominican Republic
	  	809	  	N/A	  	 
	 _____________
	  	593	  	N/A	  	 
	 _______ - Mobile/Special Services
	  	593	  	_	  	 
	 _____________
	  	593	  	2	  	 
	 Egypt
	  	20	  	N/A	  	 
	 Egypt - Cairo
	  	20	  	_	  	 
	 Egypt - Mobile/Special Services
	  	20	  	10,12	  	 
	 El Salvadar
	  	503	  	N/A	  	 
	 El Salvadar - Mobile/Special Services
	  	509	  	_	  	 
	 _______________
	  	340	  	N/A	  	 
	 _______________
	  	291	  	N/A	  	 
	 E______
	  	372	  	N/A	  	 
	 Ethiopia
	  	251	  	N/A	  	 
	 ________ Islands
	  	298	  	N/A	  	 
	 ________ Islands
	  	500	  	N/A	  	 
	 F___ Islands
	  	679	  	N/A	  	 
	 Finland
	  	358	  	N/A	  	 

  

 Page 2 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	Carrier International Rates

  

							
	 Country

	  	Country
Code

	  	 City Code(s)

	  	Rate

	 ___ Mobile Special/Services
	  	358	  	4, 5, 6, 7, 8	  	[*]
	 France
	  	33	  	N/A	  	 
	 France Mobile/Special Services
	  	33	  	6	  	 
	 ___
	  	33	  	1	  	 
	 French ____
	  	596	  	N/A	  	 
	 French ____
	  	504	  	N/A	  	 
	 French ____
	  	859	  	N/A	  	 
	 ____ Republic
	  	241	  	N/A	  	 
	 ____
	  	220	  	N/A	  	 
	 ____
	  	595	  	N/A	  	 
	 Germany
	  	49	  	N/A	  	 
	 Germany _____
	  	49	  	____	  	 
	 Germany Mobile/Special Services
	  	49	  	15, 17	  	 
	 Ghana
	  	233	  	N/A	  	 
	 Ghana Cellular
	  	233	  	26, 27, 28	  	 
	 Gibraltar
	  	350	  	N/A	  	 
	 Greece
	  	30	  	N/A	  	 
	 Greece-Athens
	  	30	  	1	  	 
	 Greece Mobile Special/Services
	  	30	  	2, 10	  	 
	 Greenland
	  	299	  	N/A	  	 
	 Canada
	  	809	  	N/A	  	 
	 ___
	  	590	  	N/A	  	 
	 Guyana Bay
	  	53	  	9	  	 
	 ___
	  	502	  	N/A	  	 
	 ___ Mobile/Special Services
	  	502	  	20, 22, 220, __, __, 320, 40, 42, 420, 50, 51, 528, 528, 70, __, 728, 83, 828, 90, __, 878	  	 
	 ___
	  	224	  	N/A	  	 
	 ___
	  	345	  	N/A	  	 
	 Guyana
	  	592	  	N/A	  	 
	 ___
	  	509	  	N/A	  	 
	 ___
	  	504	  	N/A	  	 
	 Hong Kong
	  	852	  	N/A	  	 
	 Hong Kong Mobile/Special Services
	  	852	  	1, _12, _, ___, 5	  	 
	 Hungary
	  	36	  	N/A	  	 
	 Hungary
	  	36	  	2	  	 
	 Island
	  	354	  	N/A	  	 
	 India
	  	91	  	N/A	  	 
	 Hungery_Budapest
	  	36	  	3	  	 
	 India-Ahmedabad
	  	91-79	  	79	  	 
	 India - Bangalore
	  	91	  	80	  	 
	 India - Bombay
	  	91	  	22	  	 
	 India - Hyderabad
	  	91	  	___	  	 
	 India - Madras
	  	91	  	44	  	 
	 India Mobile/Special Services
	  	91	  	98	  	 
	 India - New Delhi
	  	91	  	11	  	 
	 Indonesia
	  	62	  	N/A	  	 
	 Indonesia - Jakarta
	  	62	  	21	  	 
	 ___
	  	871	  	N/A	  	 
	 ___
	  	874	  	N/A	  	 
	 ___
	  	873	  	N/A	  	 
	 ___
	  	872	  	N/A	  	 
	 Iran
	  	98	  	N/A	  	 
	 Iraq ___ ___
	  	984	  	N/A	  	 
	 Ireland
	  	353	  	N/A	  	 
	 Ireland___
	  	353	  	1	  	 
	 Ireland Mobile/Special Services
	  	353	  	8	  	 
	 ___
	  	881	  	N/A	  	 
	 Israel
	  	972	  	N/A	  	 
	 Israel ___
	  	972	  	___	  	 
	 Israel Mobile/Special Services
	  	972	  	5	  	 
	 Italy
	  	39	  	N/A	  	 
	 Italy ___
	  	39	  	2	  	 
	 Italy Mobile Special Service.
	  	38	  	330, 335, 336, 337, 338, 347, 348, 349, 360, 368	  	 
	 Italy Rome
	  	38	  	6	  	 
	 Italy - Vatican City
	  	38-66	  	___	  	 
	 Ivory Coast
	  	225	  	N/A	  	 

  

 Page 3 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	Carrier International Rates

  

							
	 Country

	  	Country
Code

	  	City Code(s)

	  	Rate

	 Jamaica
	  	____/876	  	N/A	  	[*]
	 Japan
	  	61	  	N/A	  	 
	 Japan Mobile/Special Services
	  	81	  	30, 30, 30, 31, 40, 50, 60, 51, 70, 80, 90	  	 
	 Japan ____
	  	81	  	_____	  	 
	 Japan _____
	  	81	  	11	  	 
	 Japan - Tokyo
	  	81	  	__-39	  	 
	 Jordan
	  	962	  	N/A	  	 
	 Jordan Mobile/Special Services
	  	962	  	__	  	 
	 _____
	  	7	  	_________, 320-330, 336	  	 
	 Kenya
	  	254	  	N/A	  	 
	 _____
	  	685	  	N/A	  	 
	 Korea North
	  	850	  	N/A	  	 
	 Korea South
	  	82	  	N/A	  	 
	 Korea South Services
	  	82	  	______________	  	 
	 ___________
	  	82	  	2	  	 
	 Kuwait
	  	965	  	N/A	  	 
	 Kuwait Mobile/Special Services
	  	985	  	__	  	 
	 ___________
	  	7 or ___	  	N/A	  	 
	 ________ Mobile/Special Services
	  	7 or 996	  	31, 32, 34, 35, 36, 37, 39	  	 
	 _____
	  	856	  	N/A	  	 
	 _____
	  	371	  	N/A	  	 
	 _____
	  	961	  	N/A	  	 
	 ________________
	  	561	  	__	  	 
	 ________________
	  	266	  	N/A	  	 
	 _____
	  	231	  	N/A	  	 
	 Libya
	  	218	  	N/A	  	 
	 _____
	  	423	  	N/A	  	 
	 _____
	  	370	  	N/A	  	 
	 _____
	  	352	  	N/A	  	 
	 _____
	  	853	  	N/A	  	 
	 _____
	  	389	  	N/A	  	 
	 _____
	  	261	  	N/A	  	 
	 _____
	  	265	  	N/A	  	 
	 Malaysia
	  	60	  	N/A	  	 
	 Malaysia-Kuala Lumpur
	  	60	  	3	  	 
	 _____
	  	60	  	1	  	 
	 _____
	  	_60	  	N/A	  	 
	 _____
	  	223	  	N/A	  	 
	 _____
	  	356	  	N/A	  	 
	 ____ Islands
	  	6_2	  	N/A	  	 
	 _______
	  	222	  	N/A	  	 
	 Mauritius
	  	230	  	N/A	  	 
	 _____ Island
	  	269	  	N/A	  	 
	 Mexico _____ Economy
	  	52	  	________________
________________
________________
________________	  	 
	 Mexico _____ Standard
	  	52	  	________________
________________
________________
________________	  	 
	 Mexico _____ Economy
	  	52	  	________________	  	 
	 Mexico _____ Standard
	  	52	  	________________	  	 
	 Mexico _____ Economy
	  	52	  	________________
________________
________________
________________	  	 
	 Mexico _____ Standard
	  	52	  	________________
________________
________________
________________	  	 
	 Mexico ____ Step 1 Economy
	  	52	  	N/A	  	 
	 Mexico ____ Step 1 Standard
	  	52	  	N/A	  	 
	 Mexico ____ Step 2 Economy
	  	52	  	N/A	  	 
	 Mexico ____ Step 2 Standard
	  	52	  	N/A	  	 
	 Mexico ____ Step 3 Economy
	  	52	  	N/A	  	 
	 Mexico ____ Step 3 Standard
	  	52	  	N/A	  	 
	 Mexico ____ Step 4 Economy
	  	52	  	N/A	  	 
	 Mexico ____ Step 4 Standard
	  	52	  	N/A	  	 
	 Mexico ____ Step 5 Economy
	  	52	  	N/A	  	 
	 Mexico ____ Step 5 Standard
	  	52	  	N/A	  	 

  

 Page 4 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	Carrier International Rates

  

							
	 Country

	  	 Country
 Code

	  	 City Code(s)

	  	Rate

	 Mexico – Rate Step 5 Economy
	  	52	  	N/A	  	[*]
	 Mexico – Rate Step 6 Standard
	  	52	  	N/A	  	 
	 Mexico – Rate Step 7 Economy
	  	52	  	N/A	  	 
	 Mexico – Rate Step 7 Standard
	  	52	  	N/A	  	 
	 Mexico – Rate Step 8 Economy
	  	52	  	N/A	  	 
	 Mexico – Rate Step 8 Standard
	  	52	  	N/A	  	 
	 ______
	  	691	  	N/A	  	 
	 ______
	  	373	  	N/A	  	 
	 Monaco
	  	377	  	N/A	  	 
	 Moncolla
	  	876	  	N/A	  	 
	 Monticrat
	  	664	  	N/A	  	 
	 Morocco
	  	212	  	N/A	  	 
	 Mozambiqu_
	  	2__	  	N/A	  	 
	 Myanmar (Formerly Burma)
	  	95	  	N/A	  	 
	 Namibia
	  	254	  	N/A	  	 
	 _______
	  	674	  	N/A	  	 
	 Nepal
	  	_77	  	N/A	  	 
	 Netherlands
	  	31	  	N/A	  	 
	 Netherlands – Mobile/Special Services
	  	31	  	_	  	 
	 Netherlands ______
	  	399	  	N/A	  	 
	 New ______
	  	6_7	  	N/A	  	 
	 New Zealand
	  	64	  	N/A	  	 
	 New Zealand – Mobile/Special Services
	  	64	  	21, 22, 23, 24, 25, _, __, __, __	  	 
	 ______
	  	505	  	N/A	  	 
	 ______
	  	505	  	_, __, __, __, __, __	  	 
	 _____ Republic
	  	227	  	N/A	  	 
	 Nigeria
	  	234	  	N/A	  	 
	 Nigeria – Lagos
	  	234	  	1	  	 
	 ______
	  	683	  	N/A	  	 
	 ______
	  	672	  	N/A	  	 
	 Norway
	  	47	  	N/A	  	 
	 Norway – Mobile/Special Services
	  	47	  	90, 92, 94	  	 
	 Oman
	  	968	  	N/A	  	 
	 Pakistan
	  	92	  	N/A	  	 
	 Pakistan – Karachi
	  	92	  	21	  	 
	 Pakistan – Mobile Special/Services
	  	92	  	3	  	 
	 ____ Republic
	  	_	  	N/A	  	 
	 Panama
	  	507	  	N/A	  	 
	 Panama______
	  	507	  	__	  	 
	 Paupa New Guinea
	  	675	  	N/A	  	 
	 Paraguay
	  	595	  	N/A	  	 
	 Peru
	  	51	  	N/A	  	 
	 Peru – Uma
	  	51	  	__	  	 
	 Peru – Mobile/Special Services
	  	51	  	__	  	 
	 Philippines
	  	63	  	N/A	  	 
	 Philippines-____
	  	63	  	___________________	  	 
	 Poland
	  	48	  	N/A	  	 
	 Poland -_
	  	48-22	  	__	  	 
	 Poland - Mobile Special/Services
	  	48	  	50,60,90	  	 
	 Portugal
	  	351	  	N/A	  	 
	 Portugal-____
	  	351	  	1	  	 
	 Portugal – Mobile/Special Services
	  	351	  	__,676	  	 
	 ______
	  	___	  	N/A	  	 
	 Reunion Islands
	  	262	  	N/A	  	 
	 Romania
	  	40	  	N/A	  	 
	 Romania-______
	  	40-1	  	__	  	 
	 Romania-______
	  	40	  	__	  	 
	 Russia
	  	7	  	N/A	  	 
	 Russia – Moscow
	  	7	  	___	  	 
	 Russia – St. Petersburg
	  	7	  	___	  	 
	 Rwanda
	  	250	  	N/A	  	 
	 ______
	  	378	  	N/A	  	 
	 ___ Tame
	  	239	  	N/A	  	 
	 Saudi Arabia
	  	96_	  	N/A	  	 
	 Senegal Republic
	  	221	  	N/A	  	 

  
  

 Page 5 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	Carrier International Rates

  

							
	 Country

	  	 Country
 Code

	  	 City Code(s)

	  	Rate

	 ____________
	  	248	  	N/A	  	[*]
	 ____________
	  	232	  	N/A	  	 
	 Singapore
	  	65	  	N/A	  	 
	 Singapore-Mobile/Special Services
	  	65	  	__	  	 
	 _____ Republic
	  	421	  	N/A	  	 
	 ____________
	  	386	  	N/A	  	 
	 ____________
	  	677	  	N/A	  	 
	 Somalia
	  	252	  	N/A	  	 
	 South Africa
	  	27	  	N/A	  	 
	 South Africa-Johannesburg
	  	27	  	11	  	 
	 South Africa-Mobile/Special Services
	  	27	  	1,12	  	 
	 Spain
	  	34	  	N/A	  	 
	 Spain __________
	  	34	  	___	  	 
	 Spain-Madrid
	  	34	  	___	  	 
	 Spain-Mobile/Special Services
	  	34	  	___	  	 
	 Sri Lanka
	  	___	  	N/A	  	 
	 St. Helens
	  	290	  	N/A	  	 
	 ___________
	  	___	  	N/A	  	 
	 St. Lucia
	  	758	  	N/A	  	 
	 ___________
	  	508	  	N/A	  	 
	 ___________
	  	809	  	N/A	  	 
	 Sudan
	  	249	  	N/A	  	 
	 ___________
	  	597	  	N/A	  	 
	 Switzerland
	  	268	  	N/A	  	 
	 Sweden
	  	4__	  	N/A	  	 
	 Sweden – Mobile/Special Services
	  	46	  	___________	  	 
	 Switzerland
	  	41	  	___	  	 
	 Switzerland – Mobile/Special Services
	  	41	  	___	  	 
	 _____ Arab Republic
	  	563	  	N/A	  	 
	 Taiwan
	  	886	  	N/A	  	 
	 Taiwan-Mobile/Special Services
	  	886	  	__	  	 
	 Taiwan______
	  	886	  	___	  	 
	 Taiwan______
	  	886	  	___	  	 
	 ___________
	  	7	  	___	  	 
	 ___________
	  	255	  	N/A	  	 
	 Thailand
	  	66	  	N/A	  	 
	 Thailand-Bangkok
	  	66	  	2	  	 
	 Thailand-Cellular
	  	66	  	1	  	 
	 ___________
	  	228	  	N/A	  	 
	 _____________
	  	630	  	N/A	  	 
	 ___________
	  	676	  	N/A	  	 
	 Trinidad and Tobago
	  	809	  	N/A	  	 
	 ___________
	  	216	  	N/A	  	 
	 Turkey
	  	90	  	N/A	  	 
	 Turkey – Istanbul
	  	90	  	212, 216	  	 
	 Turkey-Mobile/Special Services
	  	90	  	___	  	 
	 Turkmenistan
	  	7 or 993	  	N/A	  	 
	 ___________
	  	809/868	  	N/A	  	 
	 ___________
	  	688	  	N/A	  	 
	 Uganda
	  	256	  	N/A	  	 
	 Ukraine
	  	380	  	N/A	  	 
	 _____________
	  	971	  	N/A	  	 
	 United Kingdom
	  	44	  	 _____________
 _____________
 _____________
 _____________
 _____________
	  	 
	 United Kingdom – London
	  	44	  	_____________	  	 
	 United Kingdom-Mobile/Special Services
	  	44	  	3, 4, 5, 6, ____	  	 
	 ___________
	  	538	  	N/A	  	 
	 Uzbekistan
	  	7 or 998	  	N/A	  	 
	 ___________
	  	67__	  	N/A	  	 
	 ___________
	  	58	  	N/A	  	 
	 ___________
	  	58	  	20, 21, 23, 24, __	  	 
	 ___________
	  	58	  	______	  	 
	 ____________
	  	84	  	N/A	  	 

  

 Page 6 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	Carrier International Rates

  

								
	 Country

	  	 Country
 Code

	  	 City
 Code(s)

	  	Rate

	 
	 _______________City
	  	84	  	___	  	[	*]
	 _______________Mobile Special/Services
	  	__	  	___	  	 	 
	 _______________Islands
	  	__	  	N/A	  	 	 
	 _______________
	  	__	  	N/A	  	 	 
	 _______________Republic
	  	__	  	N/A	  	 	 
	 _______________Republic
	  	__	  	N/A	  	 	 
	 _______________
	  	381	  	N/A	  	 	 
	 _______________Republic of
	  	243	  	N/A	  	 	 
	 Zambia
	  	260	  	N/A	  	 	 
	 Zimbabwe
	  	263	  	N/A	  	 	 

  
 _________________________________________________________________________ 
  
 _________________________________________________________________________ 
  
 _________________________________________________________________________ 
  

 Page 7 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

			
	[GRAPHIC]	  	 Qwest Express
 Domestic Toll Free Origination Rates

  

					
	 LATA

	  	 PRIMARY STATE

	  	 BASE RATES

	 120
	  	ME	  	[*]
	 122
	  	NH	  	[*]
	 124
	  	VT	  	[*]
	 126
	  	MA	  	[*]
	 128
	  	MA	  	[*]
	 130
	  	RI	  	[*]
	 132
	  	NY	  	[*]
	 133
	  	NY	  	[*]
	 134
	  	NY	  	[*]
	 136
	  	NY	  	[*]
	 138
	  	NY	  	[*]
	 140
	  	NY	  	[*]
	 220
	  	NJ	  	[*]
	 222
	  	NJ	  	[*]
	 224
	  	NJ	  	[*]
	 226
	  	PA	  	[*]
	 228
	  	PA	  	[*]
	 230
	  	PA	  	[*]
	 232
	  	PA	  	[*]
	 234
	  	PA	  	[*]
	 236
	  	DC	  	[*]
	 238
	  	MD	  	[*]
	 240
	  	MD	  	[*]
	 242
	  	MD	  	[*]
	 244
	  	VA	  	[*]
	 246
	  	VA	  	[*]
	 248
	  	VA	  	[*]
	 250
	  	VA	  	[*]
	 252
	  	VA	  	[*]
	 254
	  	WV	  	[*]
	 256
	  	WV	  	[*]
	 320
	  	OH	  	[*]
	 322
	  	OH	  	[*]
	 324
	  	OH	  	[*]
	 325
	  	OH	  	[*]
	 326
	  	OH	  	[*]
	 328
	  	OH	  	[*]
	 330
	  	IN	  	[*]
	 332
	  	IN	  	[*]
	 334
	  	IN	  	[*]
	 336
	  	IN	  	[*]
	 338
	  	IN	  	[*]
	 340
	  	MI	  	[*]
	 342
	  	MI	  	[*]
	 343
	  	MI	  	[*]
	 346
	  	MI	  	[*]
	 348
	  	MI	  	[*]
	 350
	  	WI	  	[*]
	 352
	  	WI	  	[*]
	 354
	  	WI	  	[*]
	 356
	  	WI	  	[*]
	 358
	  	IL	  	[*]
	 360
	  	IL	  	[*]

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

					
	 	  	QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL	  	Exhibit C2

  

			
	[GRAPHIC]	  	 Qwest Express
 Domestic Toll Free Origination Rates

  

					
	 LATA

	  	 PRIMARY STATE

	  	 BASE RATES

	 362
	  	IL	  	[*]
	 364
	  	IL	  	[*]
	 366
	  	IL	  	[*]
	 368
	  	IL	  	[*]
	 370
	  	IL	  	[*]
	 374
	  	IL	  	[*]
	 376
	  	IL	  	[*]
	 420
	  	NC	  	[*]
	 422
	  	NC	  	[*]
	 424
	  	NC	  	[*]
	 426
	  	NC	  	[*]
	 428
	  	NC	  	[*]
	 430
	  	SC	  	[*]
	 432
	  	SC	  	[*]
	 434
	  	SC	  	[*]
	 436
	  	SC	  	[*]
	 438
	  	GA	  	[*]
	 440
	  	GA	  	[*]
	 442
	  	GA	  	[*]
	 444
	  	GA	  	[*]
	 446
	  	GA	  	[*]
	 448
	  	FL	  	[*]
	 450
	  	FL	  	[*]
	 452
	  	FL	  	[*]
	 454
	  	FL	  	[*]
	 456
	  	FL	  	[*]
	 458
	  	FL	  	[*]
	 460
	  	FL	  	[*]
	 462
	  	KY	  	[*]
	 464
	  	KY	  	[*]
	 466
	  	KY	  	[*]
	 468
	  	TN	  	[*]
	 470
	  	TN	  	[*]
	 472
	  	TN	  	[*]
	 474
	  	TN	  	[*]
	 476
	  	AL	  	[*]
	 477
	  	AL	  	[*]
	 478
	  	AL	  	[*]
	 480
	  	AL	  	[*]
	 482
	  	MS	  	[*]
	 484
	  	MS	  	[*]
	 486
	  	LA	  	[*]
	 488
	  	LA	  	[*]
	 490
	  	LA	  	[*]
	 492
	  	LA	  	[*]
	 520
	  	MO	  	[*]
	 521
	  	MO	  	[*]
	 522
	  	MO	  	[*]
	 524
	  	MO	  	[*] 
	 526
	  	AR	  	[*] 
	 528
	  	AR	  	[*] 
	 530
	  	AR	  	[*] 

  
 QWEST COMMUNICATIONS
PRIVILEGED AND CONFIDENTIAL                Exhibit C2 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  
  

					
	 	  	 	  	 

			
	[GRAPHIC]	  	 Qwest Express
 Domestic Toll Free Origination Rates

  

					
	 LATA

	  	 PRIMARY STATE

	  	 BASE RATES

	 532
	  	KS	  	[*]
	 534
	  	KS	  	[*]
	 536
	  	OK	  	[*]
	 538
	  	OK	  	[*]
	 540
	  	TX	  	[*]
	 542
	  	TX	  	[*]
	 544
	  	TX	  	[*]
	 546
	  	TX	  	[*]
	 548
	  	TX	  	[*]
	 550
	  	TX	  	[*]
	 552
	  	TX	  	[*]
	 554
	  	TX	  	[*]
	 556
	  	TX	  	[*]
	 558
	  	TX	  	[*]
	 560
	  	TX	  	[*]
	 562
	  	TX	  	[*]
	 564
	  	TX	  	[*]
	 566
	  	TX	  	[*]
	 568
	  	TX	  	[*]
	 570
	  	TX	  	[*]
	 620
	  	MN	  	[*]
	 624
	  	MN	  	[*]
	 626
	  	MN	  	[*]
	 628
	  	MN	  	[*]
	 630
	  	IA	  	[*]
	 632
	  	IA	  	[*]
	 634
	  	IA	  	[*]
	 635
	  	IA	  	[*]
	 636
	  	ND	  	[*]
	 638
	  	ND	  	[*]
	 640
	  	SD	  	[*]
	 644
	  	NE	  	[*]
	 646
	  	NE	  	[*]
	 648
	  	MT	  	[*]
	 650
	  	MT	  	[*]
	 652
	  	ID	  	[*]
	 654
	  	WY	  	[*]
	 656
	  	CO	  	[*]
	 658
	  	CO	  	[*]
	 660
	  	UT	  	[*]
	 664
	  	__	  	[*]
	 666
	  	AZ	  	[*]
	 668
	  	AZ	  	[*]
	 670
	  	OR	  	[*]
	 672
	  	OR	  	[*]
	 674
	  	WA	  	[*]
	 676
	  	WA	  	[*]
	 720
	  	NV	  	[*]
	 721
	  	NV	  	[*]
	 722
	  	CA	  	[*]
	 724
	  	CA	  	[*]
	 726
	  	CA	  	[*]

  

					
	             QWEST COMMUNICATIONS
PRIVILEGED AND CONFIDENTIAL
	  	Exhibit C2

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  
  

			
	[GRAPHIC]	  	 Qwest Express
 Domestic Toll Free Origination Rates

  

					
	 LATA

	  	 PRIMARY STATE

	  	 BASE RATES

	 728
	  	CA	  	[*]
	 730
	  	CA	  	[*]
	 732
	  	CA	  	[*]
	 734
	  	CA	  	[*]
	 736
	  	CA	  	[*]
	 738
	  	CA	  	[*]
	 740
	  	CA	  	[*]
	 820
	  	PR	  	[*]
	 822
	  	USVI	  	[*]
	 832
	  	AK	  	[*]
	 834
	  	HI	  	[*]
	 836
	  	MID/WAKE	  	[*]
	 920
	  	CT	  	[*]
	 921
	  	NY	  	[*]
	 922
	  	OH	  	[*]
	 923
	  	OH	  	[*]
	 924
	  	PA	  	[*]
	 927
	  	VA	  	[*]
	 928
	  	VA	  	[*]
	 929
	  	VA	  	[*]
	 930
	  	VA	  	[*]
	 932
	  	WV	  	[*]
	 937
	  	IN	  	[*]
	 938
	  	IN	  	[*]
	 939
	  	FL	  	[*]
	 949
	  	NC	  	[*]
	 951
	  	NC	  	[*]
	 952
	  	FL	  	[*]
	 953
	  	FL	  	[*]
	 955
	  	AL	  	[*]
	 956
	  	TN	  	[*]
	 958
	  	NE	  	[*]
	 960
	  	ID	  	[*]
	 961
	  	TX	  	[*]
	 963
	  	MT	  	[*]
	 973
	  	CA	  	[*]
	 974
	  	NY	  	[*]
	 976
	  	IE	  	[*]
	 977
	  	IE	  	[*]
	 978
	  	__	  	[*]
	 980
	  	__	  	[*]
	 981
	  	__	  	[*]

  
 Canadian 8XX Origination 
  

			
	 	  	BASE RATE

	 CANADA*
	  	[*]

  

	*	 	Canadian 8XX Origination Rates are not eligible to receive discounts. 

  

					
	 	  	QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL	  	Exhibit C2

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

 EXHIBIT S 
 SECURITY AND PAYMENT TERMS 
  
 GENERAL 
  
 Qwest and the Customer hereby
agree that Qwest has established specific terms and conditions of security for payment of the Services acceptable to Qwest, in its sole determination, prior to the commencement of Services hereunder, as set forth below. Customer acknowledges and
agrees that if Customer does not comply with such terms and requirements of security for payment, that Qwest shall be entitled to refuse to fulfill any orders for Services and to terminate this Agreement without penalty. Customer also agrees to the
following basic terms and conditions as security for payment of services rendered by Qwest to Customer. 
  
 WEEKLY BILLING AND PREPAYMENT 
  
 As security under this Agreement for the provision of Services. Customer agrees to make weekly payments on its unbilled Service toll. The weekly billing cycle is the
7th, 14th, 21st, and 27th of each week (or upon such other weekly schedule as Qwest should determine). Unless the foregoing weekly bill cycle is changed by Qwest, Qwest will provide
Customer with a written statement of the payment due based on Customer’s unbilled Service toll which will be issued on the 8th, 15th, 22nd, and 29th of the month regardless of the day of the week, unless
one of these days fall on a weekend or holiday, in which case the bill will go out the next business day. Customer shall pay such statement in accordance with the above-specified terms by wire transfer to National City Bank, Louisville, Kentucky
RTA# 083000056, Qwest DDA# 71451569 (or to any other such account or in any other manner as Qwest may designate in writing) and include a designation of Customer’s account number. Customer’s failure to provide the payments as agreed to
herein may, in Qwest’s sole discretion, result in the immediate termination of all and/or any part of the Service hereunder or refusal to accept any orders for additional Service with or without notice. Customer shall receive from Qwest 3
standard monthly invoice which shall comprise Customer’s promotions, discounts, if any, taxes, any applicable monthly recurring charges, the entire month’s Service usage and the credit amount of Customer’s weekly payments as provided
in this subsection. Weekly payments made by Customer totaling in excess of Customer’s entire monthly invoice combined with the setoff amount from Qwest’s usage of Customer’s services, if any, will be applied to the Customer’s
immediately succeeding monthly invoice. Any amounts due and owing by Customer as of the rendering of the monthly invoice must be paid by Customer in accordance with the terms and conditions of the Agreement. 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 1 
  

					
	 	  	 	  	6/7/2001
	 	  	 	  	 

 EXHIBIT B1 
 QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION 
 CARRIER SERVICES AGREEMENT 
  
 GENERAL 
  
 Interstate rates are per Local Access and Transport Area (“LATA”) and are for
LATA-wide termination. Domestic Rates set forth in the Qwest Express Rate Exhibit are shown in terms of full minutes and are billed is six (6) second increments. Qwest reserves the tight to charge excessive quantities of short duration calls (i.e.,
calls under 6 seconds in length) a minimum of one-cent ($0.01) per answered call, Rates set forth in the Qwest Express Rate Exhibit are Base Rates. 
  
 Intrastate rates are per State and are for State-wide termination. For the purposes of determining each call’s jurisdiction, the originating and terminating
information present in the call stream will be evaluated. In the event that either the originating or terminating information is not available to Qwest’s billing system, the classification of the call, for rating purposes, will default to the
Interstate classification. To the extent that calls are defaulted to the Interstate classification, and to the extent Customer’s traffic of this nature includes intrastate traffic, Customer shall provide to Qwest in writing, on a monthly basis,
the “Percentage of Inter/Intra-state Usage” on a state-by-state basis, by LEC, for the traffic terminated by Qwest hereunder. 
  
 International rates are set forth as for country or city termination as specified in the rate exhibit. If an International call terminates to a city, which has any type
of specific city code rate, the call will be rated according to the city’s rate for that type of termination and not the associated country’s rate. Mobile city areas that are rated differently than the associated countries shall also be
set forth as city codes. From time to time, Qwest may add specific city code rates for cities not set forth above, and the IDDD Services shall be provided based upon such rates, Rates shown in the Qwest Express International Termination Services
Rate Exhibit art Shown in terms of full minutes and are billed in six (6) second increments with an initial thirty (30) second increment Carrier Canadian Terminating Service rates are per NPA and are for NPA—Wide termination. Rates shown in the
Carrier Canadian Terminating Service Rate Exhibit are shown in terms of full minutes and are billed in six (6) second increments with an initial thirty (30) second increment, Mexican rates are per Mexican Rate Step and are for Rate Stop-wide
termination. Rates shown in the Mexican Terminating Service Rate Exhibit are shown in terms of full minutes and are billed in full minute increments. International Rates, including Mexican and Canadian, are subject to change upon five (5) calendar
days notice. Service availability is subject to the availability of facilities to and in the particular countries. 
  
 Directory Assistance rates are per NPA and are valid NPA-wide. Rates shown in the Carrier Directory Assistance Termination Rate Exhibit are shown on a per call basis and
are billed per call. 
  
 ROUNDING 
  
 Currently, all Qwest Express Services, excluding Directory Assistance, utilize “bulk
rounding”. For the purposes of this Agreement, bulk rounding is defined as carrying over the 3rd and
4th place amounts of a call charge to the next call, and continuing to do so until one full cent ($0.01) is accrued.
When this has occurred, the one-cent is applied to the next call. In addition, the Qwest Express Terminating Switched Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g.
initial and incremental). 
  
 “RBOC-ITC” SURCHARGE 
  
 Customer agrees to maintain at least
80% of the traffic comprising Customers Domestic Terminating Switched Service for termination in a Tandem owned and operated by a Regional Bell Operating Company (“RBOC”) and subject to such RBOCs terrified access charges. Qwest shall have
the right to apply a two cents ($0.02) per minute of use surcharge to the number of Domestic minutes by which Non-RBOC ‘terminations” exceed 20% of total monthly Terminating Service minutes. For the purpose of automating the billing
of the surcharge, the OCN number of the terminating carrier will be used. OCN numbers of 9000 and above are classified as RBOC; and OCN numbers less than 9000 are classified as “ITC,” or Non-RBOC. 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 1 
  

					
	 	  	 	  	06/07/01
	 	  	 	  	[GRAPHIC]

 EXHIBIT B1 
 QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION 
 CARRIER SERVICES AGREEMENT 
  

 POINT(S) OF MEET 
  
 Customer is responsible for all access and related costs of DS-0, DS-l or DS-3 dedicated facilities to connect to Qwest’s nearest
applicable meet point. The Base rates shown in the Qwest Express Intrastate RBOC/ITC Rate Exhibit will apply for all traffic that meets the Qwest network at any switch or POP site. 
  
 REVENUE COMMITMENT 
  
 Committed Revenue: Customer hereby agrees to commit to a specified revenue volume of
[            *            ] per month (the “Revenue Commitment”) and term of two (2) years (the “Term
Commitment”). The Revenue Commitment must be met within the agreed-upon Term Commitment however, the Customer may not meet the total Revenue Commitment (monthly Revenue Commitment X (times) the number of months in the Term Commitment) in less
time than one-half of the Term Commitment. 
  

	1)	 	If this Revenue Commitment is not met by the end of the Term Commitment, the Customer agrees that it will pay the shortfall charge as follows: 

  
 Revenue Commitment X Term Commitment (in months) 
 Less Customer’s Actual Services Revenue 
 _______________________________________________ 
  
 =
Shortfall Charge Owed by Customer 
  
 In addition, the
Customer’s Revenue Commitment will be evaluated on a periodic basis, depending upon the agreed-upon Term Commitment. The formula and milestones used to evaluate a Customer’s Revenue Commitment progress are described in the Term Commitment
Ramp Schedule. 
  
 Customer acknowledges and agrees that if the Customer fails to
meet any of the specified milestones, Qwest may, at Qwest’s sole determination, either: 
  

	 	•	 	“Terminate the Agreement and, upon thirty (30) calendar days written notice to Customer, collect the Shortfall Charge consisting of the difference between the Revenue
Commitment owed to Qwest by the end of the particular measuring milestone period and the aggregate revenue actually paid to and retained by Qwest by such milestone, or 

  

	 	•	 	Renegotiate the Agreement at rates and term mutually acceptable to Qwest and Customer. 

  
 Customer acknowledges and agrees that certain rates would not be offered to Customer without Customer’s agreement to make the Revenue
Commitment. Customer and Qwest agree that any Shortfall Charge or relief provided hereunder represents a mutual good faith estimate of, and bears a reasonable relationship to actual damages to Qwest in the event of Customer failure to meet such
Revenue Commitment. Customer agrees that such Shortfall Charge does not represent a penalty of any kind and that such charges shall be obligations of Customer subject to specific performance. 
  
 [*] Confidential treatment has been requested for the bracketed portions. The confidential
redacted portion has been omitted and filed separately with the Securities and Exchange Commission. 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 2 
  

					
	 	  	 	  	06/07/01
	 	  	 	  	[GRAPHIC]

 EXHIBIT B1 
 QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION 
 CARRIER SERVICES AGREEMENT 
  

 Contributing Services Schedule 
  

	
	 Contributing Services

	 All Domestic Qwest Express Originating and Terminating Usage

	 All Qwest Express International Terminating Usage

	 All Qwest Express Directory Assistance Usage

	 All Qwest Express Canadian Termination Usage

	 All Qwest Express Mexican Terminating Usage

	 All Dedicated Facilities Monthly Recurring Charges*

  
 Term Commitment Ramp Schedule 
  

							
	 Ramp Milestone

	 	 Milestone ___________________________________

	 	 One Year

	 	 Two Year

	 	 Three Year

	 6th
Month
	 	[*]	 	[*]	 	[*]
	 12th
Month
	 	 	 	 	 	 
	 24th
Month
	 	 	 	 	 	 
	 36th
Month
	 	 	 	 	 	 

  

	*	 	Charges, fees and other amounts owing for, related to or constituting taxes, surcharges, credits, uncollectable Customer charges, pass-through charges, installation charges and
local loops shall not be included as part of Revenue Commitment or Contributing Services. 

  
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 3 
  

					
	 	  	 	  	06/07/01
	 	  	 	  	[GRAPHIC]

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 EXHIBIT C1 
 QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION 
 CARRIER SERVICE AGREEMENT 
  
 GENERAL 
  
 Interstate rates are per Local Access and Transport Area (“LATA”) and are for
LATA-wide origination. Rates shown in the attached Rate Exhibit are shown in terms of full minutes and are billed in six (6) second increments. Qwest reserves the right to charge excessive quantities (i.e. 10% or greater) of short duration calls
(i.e. calls under 6 seconds in length) a minimum of one-cent ($,01) per answered call. 
  
 ROUNDING 
  
 Currently, the Qwest Express 8XX Originating Service utilizes “bulk rounding”. For the purposes of this agreement, bulk rounding is defined as carrying over the
3rd and 4th place amounts of a call charge to the next call, and continuing to do so until one full cent ($.01) is accrued. When this has occurred, the cent ($.01) is applied to the next call. In addition, the
Qwest Express 8XX Originating Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g. initial and incremental). 
  
 “RBOC-ITC” SURCHARGE 
  
 Customer will maintain at least 80% of the traffic comprising Customers 8XX Origination Service for origination in a Tandem owned and
operated by a Regional Bell Operating Company (“RBOC”) and subject to such RBOC’s tariffed access charges. Qwest will have the right to apply a [*] per minute of use surcharge to the number of minutes by which Non-RBOC
Originating minutes exceed 20% of total monthly Origination service minutes. For the purposes of automating the billing of the surcharge, the OCN number of the originating carrier will be used. OCN numbers of 9000 and above are classified as RBOC;
and OCN numbers less than 9000 are classified as “ITC”, or Non-RBOC. 
  
 LIABILITY 
  
 (A) Without limiting the Agreement, Qwest shall not be liable for any act or omission of the Number Administration and Service Center (“NASC”), other
Responsible Organizations (“RESP ORGs”), or any other carrier providing a portion of the Service. 
  
 (B) Without limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by Customer, its 8XX subscriber or any third party by reason of defects or malfunctions in the hardware or software
provided by NASC, or by reason of errors made by NASC in connection with the Service Management System (“SMS”)/8XX. 
  
 (C) Without limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by the Customer, its 8XX subscriber or any third party by reason of defects
or malfunctions in any Qwest Service Management System (“LSMS”), Service Control Point (“SCP”), Service Transfer Point (“STP”), or Service Switch Point (“SSP”), or any other facilities, hardware or software
not directly under Qwest’s control. 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 1 
  

					
	 	  	 	  	4/21/99
	 	  	 	  	[GRAPHIC]

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

 EXHIBIT C1 
 QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION 
 CARRIER SERVICE AGREEMENT 
  

 (D) Without limiting the Agreement, Qwest shall not be liable for any loss of revenue or profit by Customer or its
8XX subscriber or for any loss or damage arising out of this Agreement or out of the use of the SMS/8XX or any of the Services provided under this Agreement by any person, whether arising in contract, tort (including, without limitation, negligence
or strict liability) or otherwise and whether or not informed of the possibility of such damages in advance. 
  
 INDEMNIFICATION 
  
 Without limiting the Agreement, Customer hereby agrees to indemnify, defend and hold harmless Qwest, its Affiliates, and theft respective directors, officers, employees
and agents against any third party claim, loss or damage arising from the use of 8XX Originating Services offered under this Agreement, involving without limitation: claims for libel, clander, invasion of privacy or infringement of copyright arising
from the Customer’s or its 8XX subscriber’s own communications 
  
 CARRIER INTEREXCHANGE CODE (“CIC”] CONFIDENTIALITY 
  
 Qwest’s CIC map and underlying provider is Qwest’s propriety information and Customer agrees to keep such information in the strictest of confidence by Customer. Such information shall not be used or
disclosed by Customer except as necessary to carry out the intent of this Agreement. 
  
 CUSTOMER OBLIGATIONS FOR RELEASE OF QWEST CIC INFORMATION 
  
 Notwithstanding anything herein to the contrary, and provided Customer is not in default of any obligation hereunder, Customer may provide
Qwest’s CIC map or a portion thereof to a RESP ORG if Customer fully complies with all of the following conditions: 
  

	1.	 	Customer shall obtain Qwest’s prior explicit written consent in each instance. 

  

	2.	 	No more than one SMS record in which any portion of Qwest’s CIC map is referenced shall be created. 

  

	3.	 	Customer shall ensure that the SMS record will be applied by the RESP ORG consistently to all 8XX numbers under its control whenever Qwest has transport responsibility.

  

	4.	 	Customer shall cause the RESP ORG to notify Qwest of the assignment of the applicable record and Customer shall ensure such record is not implemented without Qwest’s approval.

  

	5.	 	Customer shall be ready to accept traffic prior to submitting to Qwest an order to turn up 8XX Service. 

  

	6.	 	Customer shall be responsible for all costs in connection with updating or changing the applicable SMS record in the event Qwest changes its mapping. Customer shall ensure that the
RESP ORG completes such changes within sixty (60) calendar days of Qwest’s notification to Customer of any such change. 

  
 CUSTOMER OBLIGATIONS FOR USE OF ALTERNATE CIC MAP 
  
 Customer hereby agrees and understands that: 
  

	1.	 	 Customer shall ensure that no CICs other than the Customer’s CICs will be used in conjunction with Qwest’s CIC without ten (10) business days prior
written notification to 

  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 2 
  

					
	 	  	 	  	4/21/99
	 	  	 	  	[GRAPHIC]

 EXHIBIT C1 
 QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION 
 CARRIER SERVICE AGREEMENT 
  

	 	 
Qwest. Qwest reserves the right to not approve of a change to a CIC other than the Customer’s or Qwest, Customer understands that it will be responsible
for all usage associated with traffic related to an 8XX number that Qwest refused to approve for a CIC change if the call is carried on Qwest’s network. 

  

	2.	 	Customer shall not enter into any arrangement with a third party for the provision or carriage of any component of any 8XX traffic transported by Qwest. 

  

	3.	 	Customer shall promptly and accurately perform all Qwest requested changes to its CIC map. Customer shall be responsible for all costs resulting from its failure to comply with this
provision. 

  

	4.	 	Qwest provides CIC mapping at the LATA level only. 

  

	5.	 	No person or entity other than Customer shall act as RESP ORG or apply Qwest’s CIC map for 8XX transport, either acting directly or indirectly, or by assignment or agency from
Customer. 

  

	6.	 	Where Customer chooses to select itself for 8XX origination in a particular LATA, Customer must provide complete LATA coverage. 

  
 QWEST AS RESPONSIBILE ORGANIZATION (“RESP ORG”)

  
 If Customer selects Qwest as the Responsible Organization for Customer’s
Toll Free services, Customer hereby agrees to and understands that: 
  

	1.	 	Qwest agrees to act as RESP ORG, to manage and administer Customer’s records in the 8XX Service Management System. Qwest’s responsibilities shall be limited to
coordinating data entry, record change, trouble acceptance, referral and/or clearance. As RESP ORG, Qwest will also provide coordination to provision, maintain, and test 8XX Data Base (“DB”) service between various entities, such as: Local
Exchange Carriers (“LECs”), Interexchange Carriers (“IXCS”), Number Administration and Service Centre (“NASC”), and the Service Management System (“SMS”). 

  

	2.	 	Qwest will provide Customer with a contact number for referrals of 8XX troubles on a twenty-four (24) hour a day, seven (7) days a week basis. Qwest will make reasonable best
efforts to resolve troubles by sectionalizing trouble to determine if the reported trouble is in its translations or facilities or in another provider’s service. If necessary, Qwest will test cooperatively with other providers to further
identify and address a trouble when it has been sectionalized to another provider’s service. Qwest will Keep Customer, advised as to the status of trouble clearance. Qwest’s responsibilities shall be limited to make a good faith effort to
identify end coordinate trouble resolution. 

  

	3.	 	As RESP ORG, Qwest is limited in the number of 8XX number reservations it can hold; therefore, reservations will be available on a first come first serve basis. Customer
reservations may at no time exceed ten (10) percent of its active 8XX numbers. Reservations cannot be held for more than forty-five (45) calendar days. At the end of the reservation period the 8XX number will be returned to the pool of numbers
available for general assignment. 

  

	4.	 	For Qwest to properly fulfill its obligation as RESP ORG, Customer shall make available to Qwest an 8XX number and personnel, on a twenty-four (24) hour & day, seven (7) day a
week basis, for trouble reporting and resolution. The Customer further agrees that it shall make its best effort to assist Qwest in the resolution of any end user dispute involving an end user of the Customer. 

  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 3 
  

					
	 	  	 	  	4/21/99
	 	  	 	  	[GRAPHIC]

 EXHIBIT C1 
 QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION 
 CARRIER SERVICE AGREEMENT 
  

 CUSTOMER AND QWEST OBLIGATIONS WHERE QWEST PROVIDES RESPORG SERVICES 
  

	1.	 	Customer hereby agrees that Qwest shall be Customer’s sole provider of Carrier 8XX Service for all 8XX numbers for which Qwest is providing transport and/or Responsible
Organization Services (“ROS”), as such services are described herein, during the term hereof. 

  

	2.	 	Qwest agrees that Customer may, at its sole discretion, designate itself as the 8XX carrier in selected LATAs. Customer’s designation is only applicable when used in
conjunction with Qwest 8XX ROS and transport and customer provides one hundred percent (100%) coverage in the LATA(s). 

  

	3.	 	Qwest will not provide ROS for 8XX numbers transported by other Common Carriers (“OCCs”), except as indicated in Section (B) above. 

  

	4.	 	Qwest shall provide ROS described herein consistent with the Guidelines for 8XX Database, subject to the understanding that those ROS and the terms and conditions of those services
may be modified by Qwest as a result of changes in said Guidelines, governmental action or acts of third parties including but not limited to changes in LEC tariffs that relate to ROS. 

  
 POINT(S) OF MEET 
  
 Customer agrees that it is responsible for all access and related costs of DS-0, DS-1 or
DS-3 dedicated facilities to connect to Qwest’s nearest applicable meet point. In addition, the Customer may meet Qwest at each Qwest-owned voice POP site available at the time of Customer’s request, subject to capacity at that site and to
Qwest’s agreement. 
  
 REVENUE COMMITMENT

  
 Committed Revenue: Customer hereby agrees to commit a specified volume
of [*] per month (the “Revenue Commitment”) and term of two (2) years (the “Term Commitment”). The Revenue Commitment must be met within the agreed-upon Term commitment however, the Customer may not meet the total Revenue
Commitment (monthly Revenue Commitment X (times) the number of months in the Term Commitment) in less time than one-half of the Term Commitment. 
  

	1)	 	If this Revenue Commitment is not met by the end of the Term Commitment, the Customer agrees that it will pay the shortfall charges as follows: 

  
 Revenue Commitment X Term Commitment (in months) 
 Less Customer’s Actual Service Revenue 
 _________________________________________________ 
  
 =
Shortfall Charge Owned by Customer 
  
 In addition, the
Customer’s Revenue Commitment will be evaluated on a periodic basis, depending upon the agreed-upon Term Commitment. The formula and milestones used to evaluate a Customer’s Revenue Commitment progress are described in the Term Commitment
Ramp Schedule. 
  

 QWEST CONFIDENTIAL AND PROPRIETARY 
 4 
  

					
	 	  	 	  	4/21/99
	 	  	 	  	[GRAPHIC]

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portions has been omitted and filed separately with the Securities and Exchange
Commission.Earthlink Partner Agreement dated March 2003

 Exhibit 10.31 
  
 EXECUTION COPY 
  
 EarthLink Partner Agreement 
  
 This PARTNER AGREEMENT (the “Agreement”), effective as of March     , 2003 (the “Effective Date”),
is made and entered ____ and between EarthLink Inc., a Delaware corporation (“EarthLink”) and CallWave Inc., a California Corporation (“Partner”). ____ Agreement contains Exhibits A-G, all of which are part of this Agreement.

  
 TERMS 
  
 _ DEFINITIONS. The following definitions shall apply to __ Agreement: 
  
 (a) “Active Subscriber” a User that [ * ] 
  
 (b) “Advertising” or “Advertisement(s)” means any
and all advertising on the Co-Branded Services. Advertising includes without limitation, advertising space, promotional messages, skyscrapers, banners, and rich media. 
  
 (c) “Billing Information” means mutually agreeable billing information to be collected from Subscribers. Such information
shall include, but is not limited to, credit card billing, data, billing authorization, proof of Subscriber’s acceptance of the Co-Branded Services Terms and Conditions, Subscriber name, Subscriber’s billing address, and subscriber’s
email address. 
  
 (d) “Bundle” means a grouping by EarthLink of
the products and services of EarthLink or third parties with the Co-Branded Services. 
  
 (e) “Co-Branded Services” means the version of the Partner Services created, provided and maintained by Partner for EarthLink which shall be called EarthLink Internet Call Waiting and shall include attribution for CallWave
as follows: “Powered by CallWave”. 
  
 (f) “Company
Information” means, collectively, Confidential Information and Trade Secrets. Company Information also includes information which has been disclosed to the disclosing Party by a third Person, and that the disclosing Party is obligated to
treat as confidential or secret. EarthLink’s Company Information includes, without limitation, the names, contact and financial information (including, but not limited to credit card information and e-mail addresses) of Users. Partner’s
Company Information includes, without limitation, all Trade Secrets, knowledge, data and other information owned, held, or known by Partner and relating to products, potential products, and product specifications, processes, know-how, designs,
formulas, inventions, customer and prospect information (excluding any User Information obtained by Partner from EarthLink under the terms of this Agreement, subscriber counts, business plans, marketing plans and strategies, pricing strategies and
other subject matter pertaining to any research, business, or planned or contemplated business. 
  
 (g) “Confidential Information” means any and all information related to the services and/or business of a Party that does not constitute a Trade Secret and that is treated as confidential or secret by
the Party (that is, it is the subject of efforts by the disclosing Party that are reasonable under the circumstances to maintain its secrecy) including, but not limited to, the terms and conditions of this Agreement. “Confidential
Information” shall not include information (a) already lawfully known to or independently developed by the receiving Party, (b) disclosed in published materials by the Party that owns or holds rights in such Confidential Information, (c)
generally known to the public, or (d) lawfully obtained from any third party without any obligation of confidentiality. 
  
 (h) “EarthLink Competitive Services” means any products or services offered by a Person other than EarthLink that are the same as or similar to those
services and products offered by EarthLink, including without limitation, any Internet access services (wired or wireless), Web hosting services, email services, start page services, or portal services. The EarthLink Competitive Services are listed
on and attached hereto as Exhibit A. EarthLink shall have the right to revise the list of EarthLink Competitive Services on Exhibit A upon fourteen (14) calendar days prior written notice to Partner. 
  
 (i) “EarthLink Services” means the Internet access services, email services,
and Web hosting services offered by or through EarthLink. 
  
 (j)
“EarthLink Site” means, collectively, all pages of EarthLink’s various Web sites, the Personal Start Pages and any other Web pages provided by EarthLink available through start.earthlink.net or www.earthlink.net. 
  
 (k) “Event-Based Upselling” shall mean the process that is triggered by an
event such as an inbound call and by which Partner will offer Subscribers the opportunity to upgrade their class of Co-Branded Services. 
  
 (l) “Launch Date” shall mean the first date that any Partner Icon is included on the EarthLink Services or the EarthLink Site. 
  
 (m) “Marketing Plan” means a document summarizing EarthLink’s strategy
and implementation plan and schedule to use commercially reasonable efforts to promote the Co-Branded Services utilizing its web properties such as the EarthLink Site, email points of sale (e.g., call center), and inclusion in CD campaigns, along
with any other marketing efforts to Users and prospective Users. 
  
 (n)
“Marks” means all domain names, trademarks, trade names, service marks, logos and slogans associated with a Party’s products or services, as outlined on Exhibit B for EarthLink and Exhibit C for Partner.

  
 (o) “Partner Competitive Services” means any products or
services offered by a Person other than Partner that are the same as or similar to the Internet call waiting services and products offered by Partner, as described in Exhibit D. 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The Confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 (p) “Partner Icon(s)” means any graphical or text link located, in Earthlink’s discretion, on the
EarthLink Services or the EarthLink Site including, without limitation, from any third party area therein, through which users may directly link to the Co-Branded or Partner Services. 
  
 (q) “Partner Services” means the Internet call management service provided by Partner as described in Exhibit D.

  
 (r) “Partner Site” means, collectively, all points of
presence and/or services maintained from time to time by or on behalf of Partner on the Internet at (i) the URL www.callwave.com (and any replacement or successor thereto), (ii) each other URL having the www.callwave.com domain (and any replacement
or successor thereto), and (iii) such other URLs as Partner may notify EarthLink of and EarthLink shall approve, from time to time “Party” means Earthlink and Partner. 
  
 (s) “Party” means EarthLink or Partner. 
  
 (t) “Person” means any natural individual, fiduciary, corporation, partnership, limited liability company, or other entity
other than a Party 
  
 (u) “Personal Start Page(s)” means the
start pages provided a EarthLink and generally as same may be modified by Users upon time to time and in their discretion. 
  
 (v) “Top-up Advertising” or “Pop-up Advertisement” means my graphical user interface display area that appears in the background or foreground
of the visual interface. Pop-up Advertising includes all invasive third party advertising, including without limitation, advertising that is initiated by a single or double mouse click, voice command or timed to occur. Pop-up Advertising also
includes any third party page, advertisement or content that interrupts sequential content, forcing exposure to the advertisement before visitors to the site can continue on their content path. For the purposes of this Agreement, any third party
page that is inserted in the normal flow of editorial content structure on a site for the purpose of advertising or promotion, or any page that remains in the background or foreground after Users close their browser window, shall be deemed Pop-up
Advertising. For the purposes of this Agreement, Pop-up Advertising specifically does not include Event-Based Upselling. 
  
 (w) “Subscriber” means any User who subscribes to the Co-Branded Services. 
  
 (x) “Subscriber Information” means any personally identifying information of any Subscriber, including but not limited to
name, address, email address or Billing Information. 
  
 (y) “Trade
Secrets” means all non-public information whether tangible or intangible related to the services or business of the disclosing Party that (a) derives economic value, actual or potential, from not being generally known to or readily
ascertainable by other Persons who can obtain economic value from its disclosure or use; and (b) is the subject of efforts by the disclosing Party that are reasonable under the circumstances to maintain its secrecy, including, without limitation,
(i) marking any information reduced to tangible form clearly and conspicuously with a legend identifying its confidential or trade secret nature (iii) identifying any oral communication as confidential or secret immediately before, during, or after
such oral communication; or (iii) otherwise treating such information as confidential or secret. 
  
 (z) “Updates” means any new feature of the Partner Service or any modification to a current feature of the Partner Service that Partner makes commercially available (i) within class(es) of Partner
Services that are comparable to those contemplated to be included in the Partner Co-Branded Services under this Agreement, and (ii) with no commensurate changes in the retail pricing of such comparable class(es) of service. 
  
 (aa) “User” means any user of the EarthLink Services or the EarthLink Site.
For the purposes of this Agreement, “User” specifically excludes “User of Other Partner Services” as defined below. 
  
 (bb) “User of Other Partner Services” means any User who is also a user of Partner services other than the Co-branded Services defined in this Agreement.

  
 (cc) “User Information” means any personally identifying
information of any User, including but not limited to name, address, email address or Billing Information. 
  
 2. OBLIGATIONS OF THE PARTIES. 
  
 2.1.
Duties and Obligations of the Partner. In connection with this Agreement, Partner shall have the following duties and obligations: 
  
 (a) Content License. During the Term and subject to the limitations contained herein, Partner grants to EarthLink and its affiliates and subsidiaries a
nonexclusive, nonsublicenseable, royalty-free, worldwide license to use, reproduce, display, and distribute the Co-Branded Services in connection with links to or from, or in conjunction with, the Personal Start Pages, EarthLink Site, EarthLink
Services, or in or on any other media including, but not limited to, and any promotional material or any of EarthLink’s partners’ Web sites, in accordance with this Agreement. 
  
 (b) Ownership. Except for the license rights expressly granted in Section 2.1 (a), above, and Section 4.1 (a), below, as between
Partner and EarthLink, Partner retains all right, title and interest in and to all intellectual property rights embodied in or associated with the Partner Services. 
  
 (c) The Co-Branded Services. Partner shall create, host and serve the Co-Branded Services, for the EarthLink Services and any
successors thereto, as requested by EarthLink and as further described in Exhibit D. Partner shall make available the Co-Branded Services to EarthLink no later than fifty (50) calendar days following the Effective Date. Partner shall design,
create, edit, manage, update and maintain the Co-Branded Services for the purpose of providing Subscribers with access to the Co-Branded Services on a twenty-four (24) hours per day, seven (7) days per week basis, such that, subject to the specific
provisions of this Agreement, the Co-Branded Services provided on the EarthLink Site will retain parity with the Partner Services provided by Partner to any third party with which Partner has a similarly structured agreement or through the main
Partner Site in terms of freshness of content, services and features. During the Term, Partner agrees to work diligently with EarthLink to integrate the Co-Branded Services 
  
  

 2 

 
Into the EarthLink Services. Pop-Up Advertising of any kind shall not be permitted on the Co-Branded Services. 
  
 (d) Restrictions on Goods and/or Services Offered. Partner and not sell, offer,
attempt to sell or offer, or otherwise promote in any way, through the Co-Branded Services any goods or services which are illegal, or which in EarthLink’s sole discretion, constitute pornographic or similarly adult-themed material, get rich
quick programs, gambling, pyramid schemes, contains any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or
any goods or services which involve deceptive marketing or commercial practices. 
  
 (e) Customer Support. Partner shall provide, in a professional and workmanlike manner, and in good faith, tier-2 email-based and limited telephone support directly to EarthLink’s customer support team. Partner support shall
respond to each email request within one (1) business day of receipt. Prior to the Launch Date, the parties shall agree upon a written escalation procedure for customer support requests from EarthLink to Partner which shall include service level
requirements. It is expressly agreed that Partner shall have no tier-1 customer support obligations, and that EarthLink shall be the only Party to directly contact Subscribers except as Partner is required to communicate with Subscribers on
EarthLink’s behalf regarding the provisioning and maintenance of the Co-Branded Services. Partner hereby agrees and acknowledges that such tier-2 customer support to be provided by Partner shall be paid for and maintained exclusively by
Partner, which shall be referenced in the Co-Branded Services. 
  
 (f)
Competitive Advertising. Partner shall not display to Users Advertising of any kind (cooperative or otherwise) for, send results containing, or otherwise promote in any way, any provider of Earth Link Competitive Services in any of the
Co-Branded Services. 
  
 (g) Service Level Requirements. Partner will
provide the Co-Branded Services according to the Service Level Requirements set forth in Exhibit F. 
  
 (h) Reports. During the Term, within seven (7) calendar days following the end of each calendar month following the Effective Date, Partner shall provide to EarthLink a monthly electronic report in Excel
importable format, that details the summary of Active Subscribers by class of service during the preceding calendar month and other reasonable and relevant reporting as requested by EarthLink, excluding data customarily deemed private under state
and federal statutes. 
  
 (i) End User Agreement. Partner shall make the
Co-Branded Services available to Users subject to the Co-Branded Services Terms and Conditions attached hereto as Exhibit H. Partner shall ensure that when registering for the Co-Branded Services each Subscriber affirmatively agrees to the
Co-Branded Services and Partner’s privacy policy. 
  
 (j) Promotions.
Partner shall offer EarthLink the ability to offer potential Subscribers who agree to the Co-Branded Services Terms and Conditions, and provide EarthLink with online authorization, an opportunity to try the Level 1 or Level 2 of the Co-Branded
Services, as defined in Exhibit D, for the greater of: (i) a period of one (1) month or (ii) the best trial/promotional offer Partner provides to its distribution partners with similarly structured relationships or directly in the market. If
EarthLink promotes the Co-Branded Services in accordance with this Agreement, Partner shall bear the operating costs associated with any such trial/promotion. Partner shall also provide a framework for Event-Based Upselling that shall be mutually
agreed to by both parties and managed and executed by Partner. 
  
 (k)
Registration. Partner shall create, host and maintain mutually agreeable interfaces in which a User or an EarthLink customer service representative on a User’s behalf enters his/her User Information necessary to register for the
Co-Branded Services, agreement to which shall not be unreasonably withheld or delayed. Partner shall send each User for which EarthLink provides User Information a welcome email explaining the steps necessary to complete registration for the
Co-Branded Services and to obtain the necessary cooperation with his/her telephone service provider. Partner shall use commercially reasonable efforts to work directly with the telephone service providers so that Users may obtain the Co-Branded
Services without contacting directly their telephone service providers. Partner shall ensure that any additional User Information obtained from each Subscriber that registers for the Co-Branded Services is promptly provided to EarthLink via a
mutually agreeable method. 
  
 2.2. Duties and Obligations of EarthLink. In
connection with this Agreement, EarthLink shall have the following duties and obligations: 
  
 (a) EarthLink Promotion. [ * ] 
  
 (b)
Launch. If Partner provides the Co-Branded Services as described in Section 2.1(c), the Launch Date shall be on or before June 1, 2003. 
  
 (c) Customer Support. At its own expense, EarthLink shall provide, in a professional and workmanlike manner, and in good faith, tier 1 customer support regarding
the Co-Branded Services. 
  
 (d) Competitive Advertising. EarthLink shall
not display to Subscribers or to Users advertising of any kind (cooperative or 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The Confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 3 

 otherwise) for, send results containing, or otherwise promote in anyway, a provider of Partner Competitive Services.

  
 (e) Billing. During the term of this Agreement, EarthLink shall be
responsible for billing and collecting any fees charged to Subscribers for use of the Co-Branded Services. EarthLink shall ensure that contact information for each Subscriber that registers for the Co-Branded Services and information regarding
terminations of Active Subscribers is immediately provided to Partner via a mutually agreeable method. Active Subscriber status shall remain unchanged until notice of such termination is provided by EarthLink to Partner. 
  
 (f) Event-Based Upselling. EarthLink shall use commercially reasonable efforts to
enable and support the efforts of Partner in managing and promoting Event-Based Upselling. 
  
 (g) Registration. EarthLink will use the mutually agreed to interfaces provided by Partner for the purpose of registering and provisioning Subscribers to the Co-Branded Services. For each Subscriber, the
Partner will receive a valid email address, the telephone number for which the Co-Branded Services will be provisioned, mailing address where required by the telephone service provider, and authorization for and confirmation of the provisioning of
call forwarding. In addition, if additional information is required by a telephone service provider in order to provision the Co-Branded Services, the Parties will use commercially reasonable efforts to obtain such information from the relevant
Subscriber. 
  
 3. FINANCIAL TERMS 
  
 3.1 Pricing. The parties shall mutually agree on the retail pricing of
the Co-Branded Services where the Co-Branded Services are offered on a stand-alone basis. The parties shall agree upon any such pricing at least thirty (30) calendar days prior to the launch of such price. The parties agree that at the launch of the
Co-Branded Services, EarthLink shall offer Level 1 for [ * ] and Level 2 for [ * ]. Where EarthLink offers the Co-Branded Services as part of a Bundle, EarthLink, in its sole discretion, shall determine the retail price of both the
Bundle and any upgraded tier of the Co-Branded Services consistent with the range of retail upgrade prices set forth in paragraph 3.2 below. 
  
 3.2 Consideration. [ * ] 
  
 3.3 Taxes. Except for income taxes imposed upon Earthlink with respect to the Fee payable to Earthlink under Section 3.2, above (and corporate
franchise and similar taxes measured by reference to such income), Partner shall be solely and exclusively responsible for the payment of any and all taxes imposable upon Partner or Earthlink by reason of the delivery of the Co-Branded Services
hereunder, including, but not limited to, any sales, use, access and business taxes. EarthLink shall be solely and exclusively responsible for the payment of any and all taxes arising or that may arise out of EarthLink’s performance hereunder,
including, but not limited to, any sales, use, access and business taxes. 
  
 3.4 Audit. During the Term of the Agreement, and during the one (1) year period immediately following the Term, EarthLink shall have the right, upon reasonable notice, during normal business hours and at
EarthLink’s own expense, through an independent auditor chosen by EarthLink, to audit Partner’s books, records and logs that relate to payments owed by EarthLink hereunder. If an audit of the appropriate records, books or logs reveals that
Partner has overstated the amounts owed by EarthLink under this Agreement for the period under audit, then Partner shall promptly refund any amounts owed to EarthLink. If the amount of overpayment for the period under audit equals or exceeds five
percent (5%) of the total amount owed during such period, then Partner shall reimburse EarthLink for all reasonable costs and expenses incurred in connection with conducting the audit. 
  
 3.5 [ * ] 
  

	[ * ]	 	Confidential treatment has been requested for the bracketed portions. The Confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  
  
  

 4 

 4. LICENSES AND STANDARDS. 
  
 (a) Trademark License to EarthLink. During the Term, and subject to the provisions of this Agreement, Partner grants to EarthLink and
its affiliates and subsidiaries a nonexclusive, nonsublicenseable, royalty-free, worldwide license to use, reproduce and display Partner’s Marks (including those in Exhibit C) in connection with links to or from, or in conjunction with
the Personal Start Pages, EarthLink Site, and EarthLink Services or in or on any other media including, but not limited to, any promotional material or any of EarthLink’s partners’ Web sites, in accordance with this Agreement. 

 
 (b) Trademark License to Partner. During the Term, and subject to the provisions of
this Agreement, EarthLink grants to Partner a nonexclusive, nonsublicenseable, nontransferable, fully paid-up, worldwide license to display the EarthLink Marks (as defined in Exhibit B) on or in connection with the Co-Branded Services or in
or on promotional material, but only as such use is reasonably necessary for Partner to perform as contemplated by this Agreement. 
  
 (c) Promotional Material. Each Party requires that each use of its Marks or the Marks of its licensors be in accordance with Exhibit B, in the case of
EarthLink, and Exhibit C, in the case of Partner. Prior to the initial launch of any Web pages or other internet locations branded with the other Party’s Marks, the release of any marketing, advertising, press releases, or other
promotional materials that reference the other Party and/or the other Party’s Marks, the releasing Party shall submit a written request for approval to the other Party together with a copy of the materials to be released, which request shall be
made no less than ten (10) business days prior to the requested release date (the other Party shall not unreasonably withhold or delay the granting of its approval thereof). Title to and ownership of the respective owner’s Marks shall remain
with the owner. The licensee shall not take any action inconsistent with the owner’s ownership of the Marks and any benefits accruing from use of such Marks shall automatically vest in the Owner. Neither Party shall create any combination Marks
with the other Party’s Marks. If a licensee’s use of the Marks does not conform to the owner’s quality standards in the owner’s reasonable opinion, then the owner will notify the licensee in writing of such nonconformance, and
the licensee shall have ten (10) business days to cure such nonconformance. If the nonconformance is not cured within such period, the owner may immediately terminate this Agreement upon written notice to the licensee. 
  
 4.2. Press Releases. Neither Party will issue a press release or similar public
announcement of any kind regarding the Parties’ relationship established hereunder without the prior written approval of the specific content of the release or announcement by the other Party. 
  
 5. REPRESENTATIONS AND WARRANTIES. 
  
 5.1. EarthLink. EarthLink represents and warrants to partners that: 
  
 (a) EarthLink has the corporate power and authority to enter into and perform its obligations
under this Agreement; and 
  
 (b) EarthLink has the full right to grant or
otherwise permit Partner to access the EarthLink Services and to use EarthLink’s Marks, and is aware of no claims by any third parties adverse to any of such intellectual property rights. 
  
 5.2. Partner. Partner represents and warrants to EarthLink that: 
  
 (a) Partner has the corporate power and authority to enter into and perform its obligations
under this Agreement; 
  
 (b) Partner, the Co-Branded Services, and the Partner
Services shall at all times comply with all local, state and federal laws, rules and regulations applicable to the Partner, the Co-Branded Services, the Partner Services and Partner’s performance under this Agreement and shall not infringe on
the rights of third parties; and 
  
 (c) Partner has the full and exclusive right
to grant or otherwise permit EarthLink to access and use the Partner Services, the Co-Branded Services, and Partner’s Marks, and is aware of no claims by any third parties adverse to any of such intellectual property rights. 
  
 6. USER INFORMATION. [ * ] 
  
 7. CONFIDENTIALITY. Each Party acknowledges that its Company Information may be
disclosed to the other Party during the course of this Agreement. Each Party agrees that it shall use the other Party’s Company Information solely for purposes of performing its obligations under the Agreement and to take reasonable steps,
which shall include, at a minimum, the steps it takes to protect its own Company Information, to prevent the duplication or disclosure of the other Party’s Company Information, other than by or to its employees or agents who must have access to
the Company Information to perform such Party’s obligations hereunder, who shall each agree to be bound by similar confidentiality obligations. Each Party agrees that if it is required by law, regulation or order of any governmental body or
regulatory authority to disclose the other Party’s Company Information, such disclosing Party must first (i) give written notice of such required disclosure to the other Party, and (ii) cooperate reasonably with any effort by such other Party
to obtain a protective order requiring that the Company Information so disclosed be used only for the purposes for which disclosure is required. These obligations shall continue indefinitely for so 
  

	[ * ]	 	Confidential treatment has been requested for the bracketed portions. The Confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 5 

 
long the Confidential Information is User Information (provided to Partner by EarthLink) or Trade Secret and shall continue for three (3) years following
termination of this Agreement with respect to Company Information that does not rise to the level of a Trade Secret or User Information (provided to Partner by EarthLink). 
  
 8. LIMITATION OF LIABILITY; DISCLAIMER; INDEMNIFICATION; INSURANCE. 
  
 8.1 Limitation of Liability. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY LOSS OF PROFITS, LOSS OF BUSINESS,
LOSS OF USE OR DATA. INTERRUPTION OF BUSINESS, OR FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, MULTIPLE, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED ON CONTRACT, TORT, WARRANTY, GUARANTEE OR ANY OTHER LEGAL OR EQUITABLE GROUNDS,
EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL SURVIVE AND APPLY NOTWITHSTANDING THE VALIDITY OF THE LIMITED REMEDIES PROVIDED FOR IN THE AGREEMENT. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL NOT
APPLY TO: (I) THE PARTNER’S USER INFORMATION OBLIGATIONS SET FORTH HEREIN; (II) THE PARTIES’ CONFIDENTIALITY OBLIGATIONS SET FORTH IN HEREIN; AND (III) THE PARTIES’ INDEMNIFICATION OBLIGATIONS SET FORTH BELOW. 
  
 8.2 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES,
AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE EARTHLINK SERVICES, THE EARTHLINK SITE, THE PERSONAL START PAGES, THE PARTNER SERVICES OR OTHERWISE RELATING TO THIS AGREEMENT,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. 
  
 8.3 Indemnity. EarthLink agrees to indemnify, defend and hold harmless Partner and its officers, directors, employees, agents,
successors and assigns from and against any and all losses, liabilities, damages, and penalties and all related costs and expenses (including reasonable attorneys’ fees) related to claims made by third parties against Partner (a) arising from
EarthLink’s breach of any covenant, agreement, representation or warranty made in this Agreement; or (b) alleging that EarthLink’s Marks or other intellectual property infringe the patents, copyrights, trademarks or service marks or other
intellectual property rights of such third parties. Partner agrees to indemnify, defend and hold harmless EarthLink and as officers, directors, employees, agents, successors and assigns from and against any and all losses, liabilities, damages, and
penalties and all related costs and expenses (including reasonable attorneys’ fees) related to claims made by third parties against EarthLink: (a) arising from Partner’s breach of any covenant, agreement, representation or warranty made in
this Agreement; or (b) alleging that Partner’s Marks or other intellectual property, including, without limitation, the Partner Services and the Co-Branded Services, infringe the patents, copyrights, trademarks or service marks or other
intellectual property rights of such third parties. Partner agrees to further indemnify and hold harmless EarthLink from and against all third party claims, causes of action, liabilities and all other reasonable costs and expenses relating to any
sales, subscriptions or transactions on or through the Partner Services or the Co-Branded Services, or the products or services appearing on or provided through the Partner Services or the Co-Branded Services, except as those claims, causes of
action or liabilities may relate solely to EarthLink’s management of the billing process and/or EarthLink’s Customer Support communications with a User. Each Party agrees to promptly notify the indemnifying Party in writing of any
indemnifiable claim. The indemnified Party shall cooperate in all reasonable respects with the indemnifying Party and its attorneys in the investigation, trial, defense and settlement of such claim and any appeal arising therefrom. The indemnified
Party may participate in such investigation, trial, defense and settlement of such claim and any appeal arising therefrom, through its attorneys or otherwise, at its own cost and expense. No settlement of a claim that involves a remedy other than
the payment of money by the indemnifying Party shall be entered into without the consent of the indemnified Party, unless the settlement includes an unconditional general release of the indemnified Party which consent will not be unreasonably
withheld. 
  
 8.4. Injunctive Relief. The parties hereby agree and
acknowledge that violation by one Party of confidentiality or user information provisions may cause irreparable harm to the other Party not adequately compensable by monetary damages. In addition to other relief, it is agreed that temporary and
permanent injunctive relief shall be available to the parties to prevent any actual or threatened violation of such provisions as provided by law. 
  
 8.5. Insurance. Prior to the launch of the Co-Branded Services, Partner shall procure and thereafter shall maintain throughout the Term a commercial general
liability policy of insurance with an aggregate coverage limit of not less than five million dollars ($5,000,000), protecting Partner (as the primary insured) and EarthLink (as an additional insured) against claims for bodily injury, personal injury
and property damage based upon, involving, or arising out of Partner’s business. During the Term, Partner also shall maintain, at its sole expense, all appropriate insurance for its employees, including required worker’s compensation,
disability, and unemployment insurance. Partner agrees to provide certificates or adequate proof of the foregoing insurance at EarthLink’s request. Furthermore, Partner will insure that each such certificate shall state the insurance will not
be canceled or reduced except upon not less than thirty (30) calendar days’ advance written notice to EarthLink. 
  
 9. TERM AND TERMINATION. 
  
 9.1. Term. The term of this Agreement will begin on the Effective Date and will run for twelve (12) months from the Effective Date (collectively with any Renewal Terms and the Transition Period, if any, the
“Term”). The Agreement shall renew for successive thirty (30) calendar day periods (“Renewal Terms”) unless a Party gives written notice of non-renewal of the original Term at least sixty (60) calendar days 
  

 6 

 
Prior to the end of the original Term and at least thirty (30) calendar days prior to the end of any Renewal Term. 
  
 9.2 Termination. This Agreement may be terminated by the parties as follows:

  
 (a) A Party that is not then in breach of its obligations hereunder (the
“Terminating Party”) may terminate this Agreement at any time if (i) the other Party (the “Breaching Party”) is in material breach of its obligations under this Agreement (ii) the Terminating Party provides to the Breaching Party
written notice of such breach, describing in reasonable detail the acts or omissions alleged to constitute such breach and each provision of this Agreement alleged to be violated by such act or omission, and (iii) such breach has not been fully
cured within thirty (30) calendar days after delivery of such written notice of the alleged breach; 
  
 (b) For a breach of Sections 2.1(c)[Pop Up Advertising], 2.1(d) or 2.1(f), EarthLink may terminate this Agreement if such breach remains uncured for three (3) calendar days after Partner’s receipt of written
notice of the breach. In addition, if Partner breaches Section 2.l(c)[Pop Up Advertising], 2.1(d) or 2.1(f) on three (3) or more separate occasions, cumulatively, EarthLink may terminate this Agreement, upon notice at any time following such noticed
third breach; 
  
 (c) Either Party may terminate this Agreement immediately if the
other Party is unable to generally pay its debts as due, or enters into or files (or has filed or commenced against it) a person, arrangement, action or other proceeding seeking relief or protection under the bankruptcy laws of the United States or
similar laws of the United States or any state of the United States; 
  
 (d)
EarthLink may terminate this Agreement at its discretion, if Earthlink determines, in its discretion, either (i) that Partner has altered or modified the nature of the services or content of the Co-Branded Services that Partner is obligated to
provide under this Agreement in a manner not consistent with the normal course-of-business changes contemplated in this Agreement or (ii) that the Co-Branded Services are not, when taken as a whole, competitive with similar commercially available
services with regards to material features, feature set, and pricing, and such alleged failure is not cured within thirty (30) calendar days after delivery of a written notice of such alleged failure; 
  
 (e) EarthLink may terminate this Agreement immediately if the service specifications set
forth in Exhibit F are not met. 
  
 9.3 Effects of Termination.
Within three (3) business days after termination of this Agreement for any reason, each Party shall: (i) purge all Marks as used in connection with this Agreement from any and all computer systems, files, or storage media within their possession or
control; (ii) return to the other Party any and all documents or other media embodying any use of the other Party’s Marks: and (iii) certify to the other Party in writing that it has complied with the foregoing obligations. Upon any termination
or other expiration of this Agreement, each of the respective licenses granted herein and all other rights of the parties under this Agreement shall terminate, except that, notwithstanding any of the foregoing, the rights and obligations under
Sections 4.2, 6, 7, 8, 9.3, 9.4, 9.5, 10.1-10.5, 10.7, 10.9 and 10.10 herein shall survive expiration or termination of the Agreement. Each Party shall retain from and after any termination of this Agreement all rights and claims arising from the
other Party’s breach of its obligations under this Agreement prior to the termination of this Agreement. 
  
 9.4. Transition Period. Upon termination or expiration of this Agreement, EarthLink will be entitled to use, and Partner will continue to provide, the Co-Branded Services to EarthLink for a period of time as
EarthLink so chooses but in no event to exceed ninety (90) business days from the expiration or termination of this Agreement (the “Transition Period”). During the Transition Period, EarthLink shall have the right to continue to
offer and use the Co-Branded Services under the terms of this Agreement. During the Transition Period, EarthLink shall also have the right to offer Subscribers the opportunity to transition to an alternative provider of similar services. Such offer
shall not include communications to Users which are defamatory toward Partner. 
  
 (a) If EarthLink does not offer Subscribers the opportunity to transition to an alternative provider of similar services prior to the end of the Transition Period, then EarthLink may offer Subscribers the opportunity to transfer their
Co-Branded Services accounts to a non-Co-Branded Partner Services account. The parties shall mutually agree on the text of any such offer, such agreement not to be unreasonably withheld or delayed, and EarthLink shall forward all relevant Billing
Information within twenty-five (25) days following such transfer. 
  
 (b) [*]

  
 (c) Partner shall continue to provide services to Subscribers during the
Transition Period and after the Transition Period may, but shall not be obligated to, provide services to former Subscribers that remain provisioned following the Transition Period. Should EarthLink not offer a Subscriber the opportunity to transfer
its Co-Branded Services accounts to non-Co-Branded Partner Services accounts and also not provision a competing service to Subscriber within the Transition Period, Partner shall not be prevented from marketing Partner’s products and services to
former Subscribers after the Transition Period, so long as such marketing efforts do not violate the sections of this Agreement 

	[ * ]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 7 

 that survive termination or expiration of this Agreement. After the Transition Period, Partner may use Subscriber
Information for the purposes of continuing to provide Partner Services to former Subscribers, as long as such use does not violate the surviving obligations under Sections 6 and 7 of this Agreement. 
  
 9.5 No Damages or Indemnification for Termination. Neither Party shall be liable to
the other Party for any costs or damages of any Kind, including incidental or consequential damages, or for indemnification, solely on account of the termination of this Agreement in accordance with the express terms thereof even if informed of the
possibility of such damages. 
  
 10 GENERAL PROVISIONS. 
  
 10.1 Entire Agreement. This Agreement, including any exhibits attached hereto
constitutes the entire understanding and agreement with respect to its subject matter, and supersedes any and all prior or contemporaneous representations, understandings and agreements whether oral or written between the parties relating to the
subject matter of this Agreement, all of which are merged in this Agreement and the Marketing Plan. 
  
 10.2 Severability of Provisions. In the event that any provision of this Agreement is found to be invalid or enforceable pursuant to judicial decree or decision, the remainder of this Agreement shall remain
valid and enforceable according to its terms, unless due to such invalidity, either Party is denied a material benefit which would have accrued had the provision not been found invalid. 
  
 10.3 Assignment. The Agreement and the rights and obligations hereunder may not, whether voluntarily or involuntarily, directly or
indirectly, be assigned, sublicensed, sold or otherwise transferred (including by operation of law) by EarthLink or Partner, including, without limitation, to any successor-in-interest to any of EarthLink’s or Partner’s assets, without the
prior written consent of both parties, which consent shall be given or not in each Party’s sole discretion. Prior written consent of both parties shall be required for any such assignment, except in the case of a sale or other transfer of
substantially all of one Party’s assets or equity, whether by sale of assets or stock or by merger or other reorganization, upon providing twenty (20) calendar days prior written notice to the other Party. Any assignment in violation of the
terms hereof shall be void and of no force or effect. In the event of an assignment of this Agreement by Partner or EarthLink in connection with the sale or other transfer of substantially all of Partner’s or EarthLink’s assets or equity,
whether by sale of assets or stock or by merger or other reorganization, the non-assigning Party may terminate this Agreement upon twenty (20) calendar days prior written notice to the assigning Party. 
  
 10.4 Governing Law; Jurisdiction; Attorneys’ Fees. This Agreement shall be
governed by the laws of the State of Georgia without giving effect to applicable conflict of laws provisions. All actions with respect of this Agreement shall be brought in the federal and state courts having jurisdiction within Atlanta, Georgia and
the parties expressly consent to the personal jurisdiction of such courts. In the event any litigation or other proceeding is brought by either Party in connection with this Agreement, the prevailing Party in such litigation or other proceeding
shall be entitled to recover from the other Party all costs, attorneys’ fees and other expenses incurred by such prevailing Party in such litigation. 
  
 10.5 Notices. Except as specifically provided in this Agreement, any notice, approval, request, authorization, direction or other communication under this
Agreement shall be given in writing and shall be deemed to have been delivered and given for all purposes (a) on the delivery date if delivered personally to the Party to whom the same is directed; (b) upon receipt of confirmation on the
sender’s facsimile machine that all pages have been received by the recipient, if sent by facsimile; or (c) one business day after deposit with a commercial overnight carrier, with written verification of receipt, to the address of the Party to
whom the same is directed as set forth below: 
  
 Notice Information: 

 

	 	(1)	 	If intended for Partner: 

  
 CallWave, Inc. 
 136 West Canon Perdido Street 
 Santa Barbara, CA 93101 
 Attn: Jason Spievak 
  
 With copies to: 
  
 Reicker, Pfau, Pyle, McRoy & Herman LLP 
 1421 State Street, Suite B 
 Santa Barbara, CA 93101 
 Attn: Michael E. Pfau 
 805-966-2440 - telephone 
 805-966-3320 - fax 
  

	 	(2)	 	If intended for EarthLink: 

  
 EarthLink, Inc. 
 1375 Peachtree Street, NW 
 Atlanta, GA 30309 
 Attn: General Counsel 
 404-815-0770 - telephone 
 404-287-4905 - fax 
  
 With copies to: 
  
 EarthLink, Inc. 
 3100 New York Drive 
 Pasadena, California 91107 
 Attn: Contract Administrator 
 626-296-2400 - telephone 
 626-351-6666 - fax 
  
 EarthLink, Inc. 
 1375 Peachtree Street, NW 
 Atlanta, Georgia 30309 
 Attn: E.V.P. of Customer Experience 
 404-815-0770 - telephone 
 404-287-0904 - fax 
  
 10.6
Non-Solicitation. During the Term of this Agreement and for a period of twelve (12) months following 
  

 8 

 
the termination or expiration of this Agreement, neither Party may directly or indirectly, solicit, divert or hire away, or attempt to solicit, divert or
hire away any Person employed by the other Party with whom such Party had regular contact with during the course of its performance under this Agreement, unless such Person’s employment has been terminated for at least (6) months or unless the
other Party gives its prior consent to such hiring, such consent not to be unreasonably withheld. Notwithstanding the foregoing, nothing herein shall prevent either Party from considering for employment or hiring any individual, whether or not an
employee of the other Party, who has responded to a general solicitation for employment from either Party in a newspaper announcement or other public solicitation. 
  
 10.7 Waiver. No waiver of any provision of this agreement of any rights or obligations of either Party under this Agreement, shall be
effective, except pursuant to a written instrument signed by the Party or parties waiving compliance, and any such waiver shall be effective only in the specific instance and for the specific purpose stated in such writing. 
  
 10.8 Headings. The section and paragraph headings used in this Agreement are inserted
for convenience only and shall not affect the meaning or interpretation of this Agreement. Specially, either Party’s rights and/or obligations under the terms of this Agreement may not necessarily be confined to the sections of this Agreement
with those respective headings. 
  
 10.9 Amendment. The terms and
conditions of this Agreement may not be modified or amended other than in writing signed by both parties. 
  
 10.10 Force Majeure. Either Party shall be excused from any delay or failure in performance hereunder caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited
to, acts of God, earthquake, labor disputes and strikes, riots, war, and governmental requirements. Notwithstanding the foregoing, a change in economic conditions or technology shall not be deemed a force majeure event. The obligations and rights of
the Party so excused shall be extended on a day-to-day basis for the period of time equal to that of the underlying cause of the delay. 
  
 10.11 Execution in Counterparts and by Facsimile. The Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which taken
together shall constitute but one and the same instrument. The Agreement may be executed and delivered by facsimile and the parties agree that such facsimile execution and delivery shall have the same force and effect as delivery of an original
document with original signatures, and that each Party may use such facsimile signatures as evidence of the execution and delivery of this Agreement by all parties to the same extent that an original signature could be used. 
  

 9 

 Signatures: 
  
 Partner and EarthLink acknowledge that they have read and fully understand this Agreement and the Exhibits attached hereto, all of which are
a part of this Agreement, and hereby agree to its terms. 
  
 IN WITNESS
WHEREOF, the parties have duly executed and delivered this Agreement as of the Effective Date set forth above. 
  

									
	 EARTHLINK
 EarthLink,
Inc.
	 	 	 	 PARTNER
 CallWave,
Inc.

					
	By:	 	 	 	 	 	By:	 	 
	 	 	
	 	 	 	 	 	

	 Name:
	 	 	 	 	 	 Name:
	 	 
	 	 	
	 	 	 	 	 	

	 Title:
	 	 	 	 	 	 Title:
	 	 
	 	 	
	 	 	 	 	 	

	 Date:
	 	 	 	 	 	 Date:
	 	 
	 	 	
	 	 	 	 	 	

  

 10 

 EXHIBIT A 
  

EarthLink Competitive Services 
  
 [*] 

	{ * ]	 	Confidential treatment has been requested for the bracketed portions. The Confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 11 

 [*] 

	[ * ]	 	Confidential treatment has been requested for the bracketed portions. The Confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 12 

 EXHIBIT B 
  

EarthLink Marks 
  
 NOTE: THIS EXHIBIT B MAY BE AMENDED FROM TIME TO TIME AS REQUIRED BY EARTHLINK 
 AND ALL SUCH AMENDMENTS SHALL BE INCORPORATED HEREIN. 
  
 Trademarks, trade names, logos and other product and proprietary identifiers. 
  
 The Earthlink logo® 
  
 [GRAPHIC] 
  
 Get Linked(sm) 
  
 EarthLink Total Access® 
  
 Star Page® 
  
 Personal Start Page(sm) 
  
 EarthLinkEverywhereTM 
  
 __________ 
  
 eLinkTM 
  
 EarthLink® 
  
 Why Wait? Move To EarthLink.TM 
  
 Pop-Up Blocker(sm) 
  
 [insert new mark for EarthLink Internet Call Waiting] 
  
 ©2003 EarthLink, Inc. EarthLink and the EarthLink logo are registered trademarks of EarthLink, Inc. Trademarks are property of their respective
owners. All rights reserved. 
  

 13 

 EXHIBIT C 
  

Partner Marks 
  
 NOTE: THIS EXHIBIT MAY BE AMENDED FROM TIME TO TIME AS REQUIRED BY 
 PARTNER AND ALL SUCH AMENDMENTS SHALL BE INCORPORATED HEREIN. 
  
 Trademarks, pending trademarks, trade names, logos and other product and proprietary identifiers. 
  
 Internet Answering MachineTM 
  
 CallWaveTM 
  
 ©2003 CallWave Inc. CallWave is a trademark of CallWave, Inc. 
  
 [GRAPHIC] 
  
 (CallWave “CW”
graphic above is a pending trademark.) 
  

 14 

 EXHIBIT D 
  

Partner Services 
  
 During the Term Partner shall provide a Co-Branded version of the below Partner Services including any Updates. Partner may change the features of the levels of service
described below with EarthLink’s written approval, and Partner will provide EarthLink with at least forty five (45) business days notice of the commercial release of any such feature changes and at least thirty (30) business days notice of any
Updates. Any Updates that are necessary for compatibility with Partner’s servers shall be accepted by EarthLink so long as such Updates meet all other requirements in this Agreement. Partner shall be responsible for providing Subscribers with
any Update within fifteen (15) calendar days of its commercial release on either the Partner Site or by or through another distributor with which Partner has a similarly structured agreement. If such Updates are offered at no additional cost to
users of the Partner Site or of another distributor, then Partner shall provide such Updates to Subscribers at no additional cost. 
  

	1	 	Level 1: Internet call management system for dial-up Internet Access with the following features: 

  

	 	a.	 	Real time caller ID display for incoming telephone calls with, at a minimum, the caller’s phone number; 

  

	 	b.	 	Full personalized Subscriber greeting with Co-Branded trailer (as approved by EarthLink) promoting the Co-Branded Services; 

  

	 	c.	 	60 second message length; 

  

	 	d.	 	Real-time, hands-free, online screening of caller’s message; 

  

	 	e.	 	Desktop message indication and offline message replay; 

  

	 	f.	 	When a call is received, Partner may offer the Subscriber the opportunity to purchase the option to “Take the Call” while online or to “Transfer the Call” to
another phone number; 

  

	 	g.	 	a Co-Branded version of a minimizeable client application; and 

  

	 	h.	 	any additional features that Partner makes available at no additional cost with its then-current commercially available equivalent to this level of service which on the Effective
Date is referred to by Partner as “Messenger”. 

  

	2	 	Level 2: Internet call management system for dial-up Internet Access with the following features: 

  

	 	a.	 	Real time caller ID display for incoming telephone calls with, at a minimum, the caller’s phone number; 

  

	 	b.	 	Full personalized Subscriber greeting with Co-Branded trailer (as approved by EarthLink) promoting the Co-Branded Services; 

  

	 	c.	 	3 minute message length; 

  

	 	d.	 	Real-time, hands-free, online screening of caller’s message; 

  

	 	e.	 	Desktop message indication and offline message replay; 

  

	 	f.	 	Subscriber may “Take the Call” while online through Subscriber’s home phone, or to “Transfer the Call” to another phone number, as made available by
Partner; 

  

	 	g.	 	a Co-Branded version of a minimizeable client application; and 

  

	 	h.	 	any additional features that Partner makes available at no additional cost with its then-current commercially available equivalent to this level of service which on the Effective
Date is referred to by Partner as “Connect”. 

  

	3	 	Free Service: Upon request by EarthLink, Partner shall provide to EarthLink a free level of service comparable to what Partner then makes available to new subscribers commercially
in the market as a free service. The free service shall be offered to Users only if EarthLink requests such free service. EarthLink may make such request only after ninety (90) calendar days following the Launch Date. If EarthLink makes such a
request, Partner shall launch the free service within thirty (30) calendar days following the date of such request. Any additional details regarding the free service shall be addressed and mutually agreed upon prior to any formal request by
EarthLink for such free service. 

  

	4	 	In addition Partner shall provide a Co-Branded version of (a) the Web page at which Subscribers can register for the Co-Branded Services and download the Co-Branded Services
application which will require Subscribers to agree to the Co-Branded Services Terms and Conditions and (b) a Co-Branded FAQ help page addressing the entire range of Partner Services contemplated herein. 

  

 15 

 EXHIBIT F 
  
 Service Level Requirements 
  

	1.	 	Purpose 

  
 Partner and EarthLink are together referred to as the Parties. Partner will provide operational, monitoring and support related services for the Partner Services provided to EarthLink hereunder. During the Term,
Partner agrees to provide the Partner Services to EarthLink hereunder according to the terms and conditions of this Service Level Agreement (SLA). 
  

	2.	 	Services to be provided by Partner 

  
 Partner subject to the performance metrics outlined in subsequent sections below, will: 
  

	 	a.	 	Monitor the Co-branded Services on a continuous basis to ensure the Co-branded Services are operational and operating correctly. 

  

	 	b.	 	Provide on-going notification to EarthLink of known problems with components of the Co-branded Services. 

  

	 	c.	 	Provide diagnosis of technical problems to determine whether the problem is the result of a failure of Co-branded Services. 

  

	3.	 	Planned Maintenance Period 

  
 The Parties shall consult together and establish an agreed regular “Planned Maintenance Period” to allow Partner to optimize Co-branded Services functionality
and perform normal maintenance work. The Planned Maintenance Period shall be between specific hours on specific day(s) of the week, and of specific duration, as agreed between the Parties. When Partner reasonably expects such work on optimization to
interrupt Co-branded Services availability, Partner shall inform EarthLink at least one week in advance of such expected interruption; and in no case shall such interruption be permitted to persist beyond the Planned Maintenance Period. An
interruption of Co-branded Services availability, caused by work performed during a Planned Maintenance Period, but which extends beyond the Planned Maintenance Period, shall be considered an outage according to the definitions in Section 7 herein.
Warnings of maintenance activities shall be disseminated by means of electronic mail distribution lists and other appropriate media. 
  

	4.	 	Emergency Maintenance 

  
 From time to time, as necessary to cure or prevent a condition that might result in a major outage, in Partner’s sole discretion. Partner may perform
service-affecting “Emergency Maintenance” and shall have no obligation to inform EarthLink of such work in advance, provided, however, that Partner shall take all reasonable steps to prevent, or minimize the duration of, any interruption
of Co-branded Services availability. Partner shall inform EarthLink as soon as practicable of the nature and expected duration of the Emergency Maintenance. Instances of Emergency Maintenance that cause an extended interruption of Co-branded
Services availability shall be considered an outage according to the definitions in Section 7 herein. Warnings of maintenance activities shall be disseminated by means of electronic mail distribution lists and other appropriate media. 
  

	5.	 	Services to be provided by EarthLink 

  
 During the Term, EarthLink will: 
  

	 	a.	 	Provide prompt notification of any suspected problems with the Co-branded Services. 

  

	6.	 	Co-branded Services Availability 

  

	 	a.	 	The Co-branded Services shall be available every day of the year and 24 hours a day, apart from Planned Maintenance Periods (subject to the conditions set forth in Section 3
herein). 

  

	 	b.	 	Co-branded Services shall be available 99.9% of the time, annually. Availability will be measured by the success rate in accessing the Co-branded Services from the EarthLink Site,
24 hours a day, seven days a week, outside of Planned Maintenance Periods. In other words, over the course of 365 days, the Co-branded Services will be unavailable no more than 9 hours, outside of Planned Maintenance Periods.

  

 16 

	7.	 	Service Interruptions 

  
 For the purposes of this Agreement, the following issues are defined as “Service Interruptions”: 
  

	 	a	 	“Complete Outage” means that Co-branded Services are not reachable by Subscribers for five (5) minutes or more; provided however, that Partner may cause an interruption of
the Co-branded Services during a Planned Maintenance Period subject to the conditions set forth in Section 3 herein. 

  

	 	b	 	“Partial Outage” means that Co-branded Services are not reachable by Subscribers for one (1) minute or more, is reachable by less than ninety percent (90%) of Subscriber.

  

	 	c	 	“URL Errors” means any errors in URLs, missing pages, or typos in URLs including any Partner error that causes EarthLink to present an incorrect URL on the Co-branded
Services, or which causes EarthLink to attempt to harvest information from an incorrect URL. 

  

	 	d	 	“Data Handling Errors” means any incorrect handling of user data by Partner which results in a Complete Outage, a Partial Outage or a URL error, for example,
Partner’s failure to deliver an advertised service to an end user who has registered for such service as described in the Co-branded Services. 

  

	8.	 	Response Team 

  
 Partner will at all times during the Term and at Partner’s sole cost and expense, make available a contact person responsible for monitoring the Co-branded Services. The contact person will be available to
EarthLink on a 24 hour a day, 7 day a week basis by phone and email for consultation on Service Interruption issues and to assist in the restoration of the service following a Service interruption. Partner will provide EarthLink with the names and
phone numbers and email addresses of its contact person, and ensure that any changes to the contact information is provided to EarthLink. 
  

	9.	 	Escalation Procedures 

  
 A. In the event of a Complete Outage, the Partner contact person will contact EarthLink as soon as possible following Partner’s identification of the
Service Interruption and will notify EarthLink of the nature of the Service Interruption and the estimated time of resumption of service. Partner’s contact person will keep EarthLink notified of progress in resolving the Service Interruption.
If the Service Interruption is estimated to last longer than thirty (30) minutes. EarthLink will have the option, at EarthLink’s sole discretion, of: 
  

	 	I	 	Removing any links or references to the Co-branded Services from the EarthLink Services until service is fully restored to EarthLink’s satisfaction; or

  

	 	II	 	Redirecting any links to any web address or Co-branded Services experiencing a Service Interruption, to an explanatory page of EarthLink’s choosing. EarthLink may publish such
explanatory page, and may choose in its sole discretion the wording of any explanatory messages on such page. Such wording may not be defamatory to Partner. 

  
 In the event Partner experiences more than two (2) Complete Outages in any six (6) month period, Partner shall be deemed in
breach of this Agreement and EarthLink may terminate this Agreement immediately upon written notice to Partner without Partner having an opportunity to cure. 
  

B. Partial Outages shall be managed by Partner in all respects identically to a Complete Outage, except that EarthLink will not have the right to
remove any link or reference to the Co-branded Services. 
  
 In
the event Partner experiences more than four (4) Partial Outages in any six (6) month period, Partner shall be deemed in breach of this Agreement and EarthLink may terminate this Agreement immediately upon written notice to Partner without Partner
having an opportunity to cure. 
  
 C. In the event of URL Errors
and Data Handling Errors, EarthLink will contact Partner and Partner will work in a commercially reasonable manner to repair such Service Interruption. EarthLink may remove any links or references on the EarthLink Services to the Co-branded Services
until such time as the Service Interruption is repaired to EarthLink’s satisfaction. If the URL Error or Data Handling Error is not corrected within seventy-two (72) hours of first notification_ 

  

 17 

 
EarthLink shall have the right to permanently remove any links or references on the EarthLink Services to the Co-branded Services. 
  
 In the event Partner experiences URL Errors, Data Handling Errors or any
combination thereof totaling more than ten (10) such errors in any six (6) month period, Partner shall be deemed in breach of this Agreement and EarthLink may terminate this Agreement immediately upon written notice to Partner without Partner having
an opportunity to cure. 
  

	10.	 	Security Services 

  

	 	a	 	Partner shall set up procedures to monitor unauthorized use of its own network and its own services and counteract unacceptable use of the network. 

  

	 	b	 	Partner shall provide rapid commercially reasonable assistance to EarthLink in order to help them respond to attempted unacceptable use of the Co-branded Services or EarthLink
Information System. 

  

 18 

 EXHIBIT G 
  

Co-Branded Services Terms and Conditions 
  

	1)	 	ACCEPTANCE OF TERMS OF SERVICE 

  
 The Free Internet Answering Machine Service and the Paid Internet Answering Machine Service (collectively, the “IAM Service), the FaxWave Service
(the “FaxWave Service”), the Free Voice Mail Service and the Paid Voice Mail Service collectively, the “Voice Mail Service”), owned and operated by CallWave, Inc. (“CallWave”), is provided to you (“Member”)
under the terms and conditions of this Terms of Services for CallWave, Inc. Products and Services and any operating rules or policies that may be published by CallWave (SM) from time to time (collectively, the “Agreement”). The Agreement
and such policies constitute the entire agreement between Member and CallWave and supersede all prior agreements between the parties regarding the subject matter contained herein. BY USING SAID IAM SERVICE, VOICE MAIL SERVICE AND/OR FAXWAVE SERVICE
INDIVIDUALLY, A “SERVICE” OR “CALLWAVE SERVICE.” AND COLLECTIVELY, THE “CALLWAVE SERVICES”), MEMBER ACCEPTS THE AGREEMENT. 
  
 CallWave reserves the right to change the Agreement at any time and to notify Member by posting an updated version of the Agreement on the CallWave web
site. No other changes to the Agreement will be effective or enforceable against CallWave. Member agrees to review changes to the Agreement and the CallWave Privacy Statement and if any change is not acceptable to Member, Member agrees to
immediately terminate use of the IAM Service, Voice Mail Service and/or FaxWave Service and the software provided by CallWave. Member’s use of the IAM Service, Voice Mail Service and/or FaxWave Service and/or software after the effective date
of any such change constitutes Member’s acceptance of all of the changes. 
  
 “The IAM Service, Voice Mail Service and/or FaxWave Service provided by CallWave, pursuant to this Agreement and as defined in Section 2: Details of Service for each respective product, is being offered only to
natural persons age eighteen (18) or older. By accepting the terms of this Agreement, Member is representing and warranting to CallWave that Member is age eighteen or older. If any information provided to CallWave by Member is inaccurate, then
CallWave may elect to terminate Member’s membership and right to use the IAM Service, Voice Mail Service and/or FaxWave Service. 
  
 The rights granted to Member under this Agreement are personal to Member. Member may not sell, assign, sublicense, or otherwise transfer or agree to
transfer all or any portion of those rights without the prior written consent of CallWave, which consent may be withheld in the absolute discretion of CallWave. 
  

	2)	 	DETAILS OF SERVICE 

  
 a) Free Internet Answering Machine Service and the Paid Internet Answering Machine Service 
  
 In order to use the IAM Service, Member must (1) provide all
equipment necessary to establish a connection to the Internet, (2) provide for access to the Internet and pay any telephone service fees associated with such access, and (3) supply all phone service features required by the IAM Service, including
Busy-Call-Forwarding service. 
  
 In
consideration of this IAM Service, Member agrees to: (1) provide current, complete, and accurate information about Member as prompted to do so by the IAM Service; (2) maintain and update such information as required to keep it current, complete, and
accurate; (3) use the IAM Service only in accordance with applicable law; (4) comply with US law regarding the transmission of technical data exported from the United States through the IAM Service; (5) not use the IAM Service for illegal purposes;
(6) not interfere with or disrupt networks connected to the IAM Service; and (7) comply with all regulations, policies and procedures of networks connected to the IAM Service. 
  
 The IAM Service makes use of the Internet to send and receive certain messages; therefore, Member’s
conduct is subject to laws, rules, regulations, policies and procedures governing the use of the Internet. Member will not use the IAM Service for chain letters, junk mail, or spamming, and will not otherwise send messages through distribution lists
to any person who has not given specific permission to be included in such a process. 
  
 When Member is using the IAM Service, the CallWave IAM Client must appear on the desktop or, in the case where the CallWave IAM Client may
be minimized by Member, in the system tray area of the desktop. Any attempt by the Member to block or hide the IAM Client application from the Member’s computer screen is prohibited. 
  
 Member shall not interfere with another Member’s use
and enjoyment of the IAM Service or another entity’s use and enjoyment of similar services. CallWave may establish limits on the length of time that the CallWave IAM may be used to monitor Member’s phone line for incoming calls and/or the
number of messages which can be sent, received and/or stored by Member in order to prevent excessive use of the IAM Service by one or more members which could negatively impact the use of 

  

 19 

 
be IAM Service by other members, and Member agrees to comply with any such limits which CallWave may establish at any time during the term of this Agreement.

  

	 	i)	 	LIMITED SOFTWARE LICENSE 

  
 CALLWave grants Member a royalty-free, nonexclusive, worldwide license to download and use the Internet Answering Machine software (the
“Software”) only (1) in conjunction with the IAM Service and (2) in accordance with all of the terns and conditions of this Agreement. No sublicenses may be granted by Member. This Software license shall expire when the Member’s
CallWave Internet Answering Machine account is terminated. 
  
 Member may be
required to use the most recent version of the Software as a condition of continuing to use the IAM Service. CallWave uses various technical information about a Member’s computer’s operating environment to help CallWave properly configure,
diagnose, and monitor the Software and its usage. In addition, from time to time when Member makes use of the Software, CallWave unilaterally may download to Member’s computer system the most recent version of the Software or may Instruct
Member to do so. CallWave may inform Members about the availability of new versions of the Software via email or through the IAM Service. 
  
 By agreeing to the Agreement, Member expressly agrees not to: 
  

	 	(1)	 	Modify, translate, reverse engineer, decompile, disassemble or create derivative works based upon the Software or permit others to do so. 

  

	 	(2)	 	Bypass or defeat any feature or function of the Software. 

  

	 	(3)	 	Distribute the Software in exchange for any fee, whether fixed or hourly, whether charged separately for services or bundled with a sale of the Software. 

 

	 	(4)	 	Copy the Software. 

  

	 	(5)	 	Rent, lease, sublicense, grant a security interest in, or otherwise transfer rights in the Software. 

  

	 	(6)	 	Remove or modify any proprietary notices or labels in the Software. 

  

	 	(7)	 	Export or re-export any portion of the Software (i) into (or to a national or resident of) Cuba, Iraq, Libya, Sudan, North Korea, Iran, Syria or any other country to which the U.S.
has embargoed exports of goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Denial Orders. 

  

	 	(8)	 	Access the Service with any software not provided specifically by CallWave, Inc. 

  

	 	ii)	 	CONTENT OF MESSAGES 

  
 Member is solely responsible for the content of all transmissions sent by Member, and acknowledges and agrees that CallWave neither
endorses the content of any transmissions sent or received by Member nor assumes responsibility for any threatening, libelous, obscene, harassing or offensive material contained therein, any infringement of third party intellectual property rights
arising therefrom or any crime facilitated thereby. 
  

	 	iii)	 	PAID SERVICES 

  
 Members who subscribe to the Paid Internet Answering Machine Service (the “Paid IAM Services” such as “CallWave Pro)”
are obligated to pay, as a condition of subscribing to the Paid IAM Services, all charges and fees imposed by CallWave from time to time, as well as all excise taxes and regulatory surcharges imposed upon CallWave for the Paid IAM Service
(collectively, the “Charges”). As a condition of accepting or continuing any subscription for the Paid IAM Service. CallWave reserves the right to perform such credit verification as CallWave determines to be appropriate, and Member agrees
to grant all authorizations and provide all information necessary or convenient to CallWave’s credit verification. CallWave may change the amount of the Charges from time to time upon advance written notice to the email address provided by
Member upon registering for the Paid IAM Service. Any such new or modified Charges will take effect upon the date of such written notice or such later date as is specified therein. A Member may avoid those new or modified Charges by canceling the
subscription to the Paid IAM Service prior to the date on which the new or modified Charges are to take effect. 
  
  

 20 

 All such Charges are payable in advance on a monthly, or annual basis, measured from the
date on which Member first registered for the Paid IAM Service (the “Commencement Date”). Member will be charged automatically on the anniversary date of Member’s chosen payment plan. Therefore, if Member selects an annual payment
plan, Member will be automatically charged on the annual anniversary of the Commencement Date. Upon subscribing to the Paid IAM Services Member may elect to pay the Charges either (1) with the Member’s credit card from such card issuer as is
acceptable to CallWave. (2) with a personal check or money order, (3) by a direct-debit to the Member’s checking account, or (4) by a charge to the Member’s phone bill. If CallWave is unable to successfully charge the Member’s phone
bill, then Member shall pay the balance due by credit card, personal check or money order. Unless otherwise requested by or allowed by CallWave. Member may change the method of payment only on a quarterly basis, and only in accordance with
procedures prescribed by CallWave from time to time. 
  
 Except for selection of Manual Check Payment Methods, CallWave will not render a separate statement to the Member for the Charges. Rather, if Member pays the Charges (1) by credit card, then the Charges will appear on the card statement,
(2) by debit to the Member’s checking account, then the Charge will appear on the Member’s bank statement, or (3) by phone bill, then the Charge will appear in the “ESBI” section of the Member’s local phone bill. To pay for
CallWave’s premium services using your local phone bill, you must be 18 years of age or older and duly authorized by the telephone account owner to make changes to and/or incur charges on this telephone account. If CallWave for any reason is
unable to bill or collect any amounts according to Member’s requested payment method, then Member will remain responsible for all such amounts. If Member fails to pay applicable Charges when due, then CallWave in its sole and absolute
discretion may cancel the Paid IAM Service, and may pursue such remedies as are available under applicable law for collection of delinquent Charges. 
  
 Charges for Paid IAM Services will end on the “Termination Date” (as defined in Section 15: Termination, below). Promptly
following any such termination (and in all events within 45 days thereafter), CallWave will refund to Member any unapplied prepaid Charges attributable to the period following the end of the month that includes the Termination Date. If the
Termination Date is a day other than the monthly anniversary of the Commencement Date, then Member will owe a full month’s Charges for the month that includes the Termination Date. Example: if Member’s Commencement Date is January 2nd and
if Member’s Termination Date is July 10th in the same calendar year, then Member will owe Charges for seven (7) months for that year (i.e., for six full months for the period from January 2nd through July 2nd, and for a seventh month for the
period from July 2nd through July 10th). 
  
 By
registering for the co-branded version of the Paid IAM Services provided by CallWave pursuant to an agreement with EarthLink. Inc. (“EarthLink”), Member acknowledges that EarthLink shall bill Member for the Paid IAM Services in accordance
with the EarthLink standard terms and conditions agreed to by Member in registering for any and all EarthLink services, and that related Member information shall be shared with EarthLink for such purposes. 
  
 b) Free Voice Mail Service and the Paid Voice Mail Service 
  
 In order to use the Voice Mail Service, Member must (1) provide all equipment
necessary to establish a connection to the Internet, (2) provide for access to the Internet and pay any telephone service fees associated with such access, (3) supply all phone service features required by the Voice Mail Service, including
Call-Forwarding services, (4) provide all equipment necessary to place phone calls, and (5) provide access to telephone service and pay any telephone service fees associated with such access. 
  
 In consideration of this Voice Mail Service, Member agrees to: (1) provide
current, complete, and accurate information about Member as prompted to do so by the Voice Mail Service; (2) maintain and update such information as required to keep it current, complete, and accurate; (3) use the Voice Mail Service only in
accordance with applicable law; (4) comply with US law regarding the transmission of technical data exported from the United States through the Voice Mail Service; (5) not use the Voice Mail Service for illegal purposes; (6) not interfere with or
disrupt networks connected to the Voice Mail Service; and (7) comply with all regulations, policies and procedures of networks connected to the Voice Mail Service. 
  
 The Voice Mail Service makes use of the telephone network and Internet to send and receive certain messages; therefore,
Member’s conduct is subject to laws, rules, regulations, policies and procedures governing the use of the telephone network and Internet. Member will not use the Voice Mail Service for chain letters, junk mail, or spamming, and will not
otherwise send messages through distribution lists to any person who has not given specific permission to be included in such a process. 
  
 To use the Voice Mail Service in conjunction with the IAM Service, Member will be required to adhere to all policies that are detailed in Section 2.a:
Free Internet Answering Machine Service and Paid Internet Answering Machine Service, above. 
  
 Member shall not interfere with another Member’s use an enjoyment of the Voice Mail Service or another entity’s use and enjoyment of similar services. CallWave may establish limits on the number of calls
and/or messages which can be sent, received and/or stored by Member in order to prevent excessive use of the Voice Mail Service by one or more members which 

  

 21 

 
could negatively impact the use of the Voice Mail Service by other members, and Member agrees to comply which any such limits which CallWave may establish at
any time during the term of this Agreement. 
  

	 	i)	 	LIMITED SOFTWARE LICENSE 

  
 CallWave grants Member a royalty-free, nonexclusive, worldwide license to download and use the Internet Answering Machine software (the
“Software”) only (1) in conjunction with the Voice Mail Service and (2) in accordance with all of the terms and condition of this Agreement. No sublicenses may be granted by Member. This Software license shall expire when the Member’s
CallWave Internet Answering Machine account is terminated. 
  
 Member may be
require to use the most recent version of the Software as a condition of continuing to use the Voice Mail Service. CallWave uses various technical data about a Member’s computer’s operating environment to help CallWave properly configure,
diagnose, and monitor the Software and its usage. In addition, from time to time when Member makes use of the Software. CallWave unilaterally may download to Member’s computer system the most recent version of the Software. CallWave may inform
Members about the availability of new versions of the Software via email, the Voice Mail Service and/or IAM Service. 
  
 By agreeing to the Agreement, Member expressly agrees not to: 
  

	 	(1)	 	Modify, translate, reverse engineer, decompile, disassemble or create derivative works based upon the Software or permit others to do so. 

  

	 	(2)	 	Bypass or defeat any feature of function of the Software. 

  

	 	(3)	 	Distribute the Software in exchange for any fee, whether fixed or hourly, whether charged separately for services or bundled with a sale of the Software. 

 

	 	(4)	 	Copy the Software. 

  

	 	(5)	 	Rent, lease, sublicense, grant a security interest in, or otherwise transfer rights in the Software. 

  

	 	(6)	 	Remove or modify any proprietary notices or labels in the Software. 

  

	 	(7)	 	Export or re-export any portion of the Software (i) into (or to a national or resident of) Cuba, Iraq, Libya, Sudan, North Korea, Iran, Syria or any other country to which the U.S.
has embargoed exports of goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Denial Orders. 

  

	 	(8)	 	Access the Service with any software not provided specifically by CallWave, Inc. 

  

	 	ii)	 	CONTENT OF MESSAGES 

  
 Member is responsible for the content of all transmissions sent by Member, and agrees that CallWave neither endorses the content of any
transmissions sent or received by Member nor assumes responsibility for any threatening, libelous, obscene, harassing or offensive material contained therein, any infringement of third party intellectual property rights arising therefrom or any
crime facilitated thereby. 
  

	 	iii)	 	PAID SERVICES 

  
 Members who subscribe to the Paid Voice Mail Service (the “Paid Voice Mail Services”) are obligated to pay, as a condition to
subscribing to the Paid Voice Mail Services, all charges and fees imposed by CallWave from time to time, as well as all excise taxes and regulatory surcharges imposed upon CallWave for the Paid Voice Mail Service (collectively, the
“Charges”). As a condition of accepting or continuing any subscription for the Paid Voice Mail Service, CallWave reserves the right to perform such credit verification as CallWave determines to be appropriate, and Member agrees to grant
all authorizations and provide all information necessary or convenient to CallWave’s credit verification. CallWave may change the amount of the Charges from time to time upon advance written notice to the email address provided by Member upon
registering for the Paid Voice Mail Service. Any such new or modified Charges will take effect upon the date of such written notice or such later date as is specified therein. A Member may avoid those new or modified Charges by canceling the
subscription to the Paid Voice Mail Service prior to the date on which the new or modified Charges are to take effect. 
  
  

 22 

 All such Charges are payable in advance on a monthly or annual basis, measured from the
date on which Member first registered for the Paid Voice Mail Service (the “Commencement Date”). Member will be charged automatically on the anniversary date of Member’s chosen payment plan. Therefore, if Member selects an annual
payment plan, Member will be automatically charged on the annual anniversary of the Commencement Date. Upon subscribing to the Paid Voice Mail Service Member may elect to pay the Charges either (1) with the Member’s credit card from such card
issuer as is acceptable to CallWave, (2) with a personal check or money order, (3) by a direct-debit to the Member’s checking account, or (4) by a charge to the Member’s phone bill. If CallWave is unable to successfully charge the
Member’s phone bill, then Member shall pay the balance due by credit card, personal check or money order. Member may change the method of payment only on a quarterly basis, and only in accordance with procedure prescribed by CallWave from time
to time. 
  
 Except for selection of Manual Check
Payment Methods, CallWave will not render a separate statement to the Member for the Charges. Rather, if Member pays the Charges (1) by credit card, then the Charges will appear on the card statement, (2) by debit to the Member’s checking
account, then the Charge will appear on the Member’s bank statement, or (3) by phone bill, then the Charge will appear periodically in the “ESBI” section of the Member’s local phone bill. To pay for CallWave’s premium
services using your local phone bill, you must be 18 years of age or older and duly authorized by the telephone account owner to make changes to and/or incur charges on this telephone account. If CallWave for any reason is unable to bill or collect
any amounts according to Member’s requested payment method, then Member will remain responsible for all such amounts. If Member fails to pay applicable Charges when due, then CallWave in its sole and absolute discretion may cancel the Paid
Voice Mail Service, and may pursue such remedies as are available under applicable law for collection of delinquent Charges. 
  
 Charges for Paid Voice Mail Services will end on the “Termination Date” (as defined in Section 15: Termination, below). Promptly
following any such termination (and in all events with 45 days thereafter), CallWave will refund to Member any unapplied prepaid Charges attributable to the period following the end of the month that includes the Termination Date. If the Termination
Date is a day other than the monthly anniversary of the Commencement Date, then Member will owe a full month’s Charges for the month that includes the Termination Date. Example: if Member’s Commencement Date is January 2nd and if
Member’s Termination Date is July 10th in the same calendar year, then Member will owe Charges for seven (7) months for that year (i.e., for six full months for the period from January 2nd through July 2nd and for a seventh month for the period
from July 2nd through July 10th). 
  
 c) FaxWave Service

  
 Through the FaxWave Service, CallWave is providing Member with
the capability to receive faxes via electronic mail on the World Wide Web by use of CallWave’s own system. CallWave will receive faxes on Member’s behalf over telecommunications service CallWave purchase from local exchange and/or
inter-exchange common carriers. CallWave will use a telephone number assigned to it by the common carrier for this purpose. Upon receiving a fax, CallWave will forward the information to Member via email by converting the fax to electronic image
format. CallWave presently does not charge Member for the basic fax service for personal and noncommercial purposes, subject to usage limits that may be announced by CallWave from time to time, except for Enhancements the Member may elect to obtain.
CallWave reserves the right to impose in the future a fee for the use of the FaxWave Service. In order to use the FaxWave Service, Member must: (1) provide all equipment, including a computer and modem, necessary to establish a connection to the
World Wide Web; (2) provide for Member’s own access to the World Wide Web and pay any telephone service fees associated with such access; and (3) download, install and maintain fax viewing software compatible with the FaxWave Service, if
necessary. 
  
 In consideration for this FaxWave Service, Member
agrees to: (1) provide certain current, complete, and accurate information about Member as prompted to do so by the FaxWave Service, (2) maintain and update this information as required to keep it current, complete, and accurate, and (3) use the
FaxWave Service only in accordance with applicable law. All information requested by CallWave in connection with Member’s initial sign-up for the FaxWave Service shall be referred to as registration data (the “Registration Data”).
Member hereby grants to CallWave the right to disclose to third parties certain Registration Data about Member and FaxWave Service membership in the aggregate; however, CallWave shall exercise its best efforts to exclude from such disclosures
Member’s name, mailing address, email address, account and phone number, unless (x) Member expressly directs CallWave for any other person Member specifically designates) to disclose such information through the FaxWave Service as provided by
the FaxWave Service, or (y) CallWave is required to disclose such information by any applicable law or legal process served on CallWave. 
  

	 	1)	 	LIMITATIONS ON SERVICE 

  
 Member acknowledges that Member’s right to use the FaxWave Service is subject to the following limitations: 
  

	 	(1)	 	The FaxWave Service is available only to natural persons. 

  

	 	(2)	 	CallWave will allow only one (1) telephone number per Member for the purpose of providing the service to Member. 

  

 23 

	 	(3)	 	Member may distribute the telephone number that CallWave will use to receive faxes intended for forward to Member only in connection with the FaxWave Service provided by CallWave.
Upon termination of this Agreement, Member’s right to use that number shall expire forthwith. Member may not distribute that fax number with any facsimile or email service other than the FaxWave Service provided by CallWave under this
Agreement. 

  

	 	(4)	 	The telephone numbers used in conjunction with the FaxWave Service are valuable resources, which are intended to be used to receive facsimile transmissions intended for Members.
Since there is significant demand for such numbers, CallWave is committed to allocating such numbers only to Members who make use of the FaxWave Service. CallWave is committed to making the FaxWave Service available as widely as possible to Members
who will use it. Consequently, CallWave reserves the right to cancel this Agreement and terminate Member’s right to use the FaxWave Service if no fax transmissions are received by the Member during any period of sixty (60) consecutive days.
CallWave’s failure to exercise that right as to any period of minimum usage or nonuse shall not preclude CallWave from thereafter invoking its right to terminate. 

  

	 	(5)	 	Member acknowledges that although CallWave currently has set no maximum usage limits on the quantity of faxes a Member may receive through the FaxWave Service, CallWave has
established and is offering the FaxWave Service with the intention that it be used solely on a limited periodic basis for facsimile transmissions solely for the benefit of Member personally. CallWave retains the right, at CallWave’s sole
discretion, in the future to set additional limits on use of the FaxWave Service and to determine whether Member’s conduct is consistent with the uses intended by CallWave for the FaxWave Service. CallWave further reserves the right to
terminate Member’s right to use the FaxWave Service if CallWave determines that Member’s use of the FaxWave Service is not consistent with the uses intended therefore by CallWave. 

  

	 	(6)	 	CallWave reserves the right to terminate any accounts that have been inactive for a period of sixty (60) days. Prior to termination, CallWave will notify the Member that the
telephone number has been inactive and that the account will be deleted unless usage begins immediately. Once an account is terminated, the FaxWave telephone number becomes available for someone else’s use. 

  

	 	d)	 	Telemarketer Blocking Service 

  
 CallWave’s Telemarketer Blocking Service (the “Telemarketer Blocking Service”) is offered to Members only on an “as
is” or “as available” basis and in conjunction with the IAM Service, Voice Mail Service and/or FaxWave Service provided by CallWave, pursuant to this Agreement. Member expressly agrees that the use of CallWave’s Telemarketer
Blocking Service is at Member’s sole risk. Member further acknowledges that the Telemarketer Blocking Service is a user configurable service and that the use of the Telemarketer Blocking Service may interfere with Member’s receipt of calls
from people and organizations other than telemarketers, and hereby waives and releases CallWave from any and all claims, costs, damages or expenses arising for any such lost calls. Member may turn off the Telemarketer Blocking Service at any time to
avoid the risk of missing calls. Telemarketer Blocking Service functions while Member: 1) is connected to the Internet; 2) has provisioned call forwarding services with Member’s local telephone company to forward all busied calls to the
CallWave Network: and 3) is using the IAM Service. The Telemarketing Blocking Service is designed to block incoming calls from telemarketers that make use of predictive dialer computers by playing the tones that indicate that the phone number has
been disconnected. Predictive dialing computers are detected by the absence of caller ID on an incoming call. Whether the Telemarketer Blocking Service will affect computer-dialed calls from sources other than telemarketers depends on the type of
computer equipment and how that equipment is being used. In some cases, organizations that are not telemarketers may also use predictive dialing computers. Such organizations may include, but are not limited to, charitable organizations, blood
banks, public safety and service organizations, market researchers, opinion and political pollsters, and academic institutions. In such cases, calls from these organizations, international and domestic calling card calls, and/or calls that occur
during times when there is an interruption along the Telco network rendering caller IDs unavailable, may be blocked by the Telemarketer Blocking Service. Such organizations may still reach Member by dialing Member’s telephone number directly.

  

	3)	 	CHANGES TO HOME TELEPHONE SERVICE 

  
 In order to use certain aspects of the CallWave service, a Member may authorize CallWave to make certain changes to the Member’s home telephone
service. For example, CallWave’s IAM Service and Voice Mail Service work best with call forwarding services from Member’s local telephone company. It may be most efficient for CallWave to place orders for Call Forwarding Services and make
other changes in Member’s local telephone service, to support the installation of CallWave services. Therefore, in agreeing to the Agreement, Member is certifying that Member is at least eighteen (18) years old and is authorized to make changes
in Member’s local telephone service and incur charges on the service for Member’s home telephone number. If Member in the future so authorizes CallWave, then CallWave may (i) access Member’s local telephone account information
maintained by Member’s local telephone company, and (ii) make any such changes to Member’s local telephone account and service as are necessary in order to activate the CallWave services for use by Member. Member acknowledges that by
adding new services to Member’s local telephone account. Member may incur additional fees from Member’s local telephone company. Member agrees that even if Member in the 

  

 24 

 
future authorizes CallWave to access and/or make changes to Member’s local telephone service. Member shall remain solely responsible for paying any
increased charges imposed by reason of CallWave’s making any such changes to Member’s local telephone account or service. Since CallWave does not provide Member’s local telephone service and is only acting as Member’s agent for
the purposes of provisioning, Member acknowledges that CallWave has no obligation to inform Member of any such increased charges or other modifications in the pricing structure for Member’s local telephone service. 
  

	4)	 	CALLWAVE NETWORK 

  
 The CallWave Network is comprised of carrier infrastructure based on software-based switching technology. CallWave’s software phone lines use the
public Internet as a virtual “last mile” for location-independent delivery of IAM Service, Voice Mail Service and or FaxWave Service. The CallWave Network technology has been developed and is maintained by CallWave to support use by
Members of IAM Service, Voice Mail Service and/or FaxWave Service. Use of this service by people other than current Members of IAM Service. Voice Mail Service and/or FaxWave Service may cause CallWave to incur additional costs. 
  
 CallWave reserves the right to communicate with Member’s local telephone
provider for the purpose of canceling Member’s Call Forwarding Services. CallWave also reserves the right to communicate with Member to request the cancellation of Member’s Call Forwarding Services. Member shall be liable for any and all
charges associated with the cancellation of Call Forwarding Services by Member’s local telephone provider, whether initiated by Member or by CallWave. CallWave is not obligated to contact Member prior to CallWave’s said communication with
Member’s local telephone provider for the purpose of canceling Member’s Call Forwarding Services. Said reserved rights will continue past Member’s Termination in the event that Member’s Call Forwarding Services continue to direct
calls to the CallWave Network. 
  

	5)	 	MODIFICATIONS OF SERVICE 

  
 CallWave reserves the right to modify or terminate the IAM Service, Voice Mail Service and/or FaxWave Service, or any feature of the IAM Service, Voice
Mail Service and/or FaxWave Service, from time to time with or without notice to Member. CallWave may elect to modify or terminate certain features offered as part of the Paid IAM Services and/or Paid Voice Mail Service upon written notice to the
email address most recently provided by Member to CallWave for the Paid IAM Services and/or Paid Voice Mail Service. Any such modifications or terminations will take effect upon the date of such written notice or such later date as is specified
therein. CallWave in its discretion may determine the extent, if any, to which any such changes may impact the Charges for the Paid IAM Services and/or Paid Voice Mail Services, but CallWave shall not have any obligation to adjust the Charges by
reason of any such change in the Paid IAM Services and/or Paid Voice Mail Services. 
  
 CallWave shall not be liable to Member or any third party should CallWave exercise its right to modify or terminate the IAM Service Voice Mail Service and/or FaxWave or any feature of the said Services. 
  

	6)	 	MEMBER CONDUCT 

  
 Member is solely responsible for the contents of his or her transmissions through the IAM Service, Voice Mail Service and/or FaxWave Service Member’s
use of the IAM Service, Voice Mail Service and/or FaxWave Service is subject to all applicable local, state, national and international laws and regulations. 
  
 Member shall be fully liable for all use of Member’s account, including any unauthorized use of such account by any third party. Member agrees (1) to
comply with US law regarding the transmission of technical data exported from the United States through the IAM Service. Voice Mail Service and/or FaxWave Service; (2) not to use the IAM Service, Voice Mail Service and/or FaxWave Service for illegal
purposes; (3) not to interfere or disrupt networks connected to the IAM Service, Voice Mail Service and/or FaxWave Service; and (4) to comply with all regulations, policies and procedures of networks connected to the IAM Service, Voice Mail Service
and/or FaxWave Service. 
  
 The IAM Service, Voice Mail Service
and FaxWave Service makes use of the Internet to send and receive certain messages; therefore, Member’s conduct is subject to Internet regulations, policies and procedures. Member will not use the IAM Service, Voice Mail Service and/or FaxWave
Service for chain letters, junk mail, spamming or any use of distribution lists to any person who has not given specific permission to be included in such a process. 
  
 Member agrees not to transmit through the IAM Service, Voice Mail Service and/or FaxWave Service any unlawful, harassing,
libeicus, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to
civil liability or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited. 
  
 Member shall not interfere with another Member’s use and enjoyment of
the IAM Service, Voice Mail Service and/or FaxWave Services or another entity’s use and enjoyment of similar services. CallWave in its sole discretion may terminate the IAM Service, 

  

 25 

 
Voice Mail Service and/or FaxWave Service effective immediately if Member fails to observe and conform Member’s use of the IAM Service Voice Mail
Service and/or FaxWave Service to the terms and conditions of this Agreement. 
  

	7)	 	PRIVACY POLICY 

  
 Member acknowledges and agrees that CallWave neither endorses the contents of any Member communications nor assumes responsibility for any threatening,
libelous, obscene, harassing or offensive material contained therein, any infringement of third party intellectual property rights arising therefrom, or any crime facilitated thereby. 
  
 Member acknowledges and agrees that CallWave may be required to undertake certain technical processing of faxed messages and
otherwise to have access to their content in order to (1) send and receive messages; (2) conform to connecting networks’ technical requirements: (3) conform to the limitations of the FaxWave Service; or (4) conform to other similar
requirements. Member hereby consents to CallWave’s having access for such purposes to the contents of transmissions sent and received by Member under this Agreement 
  
 The CallWave Privacy Statement provides a detailed description of CallWave’s information gathering and privacy
practices. The CallWave Privacy Statement is hereby incorporated into this Agreement and can be found on the CallWave web site at http // www.callwave.com/privacy.html. 
  

	8)	 	MEMBER ACCOUNT, PASSWORD AND SECURITY 

  
 Member is solely responsible for maintaining the confidentiality of Member’s password and account. Furthermore, Member is entirely responsible for
any and all activities that occur under Member’s account. Member may change Member’s password at any time by following instructions; Member may also set up a new account and close an old one at Member’s convenience. Member agrees to
immediately notify CallWave of any unauthorized use of Member’s account or any other breach of security known to Member. 
  
 With respect to FaxWave Service, once Member completes the registration process, member shall receive a fax number and password for member’s account.
Member may have only one free account at a time. 
  

	9)	 	MEMBER MESSAGES TO CALLWAVE 

  
 Member hereby consents to the editing and publication by CallWave of all or part of the text of any email or message sent by Member to CallWave, together
with the Member’s initials and state and country (if non- U.S.) of residence. “Publication” includes but is not limited to, reprinting and distributing such quotes electronically, in hard copy form, or posting such quotes on the
CallWave web site. 
  

	10)	 	DISCLAIMER OF WARRANTIES 

  
 Member expressly agrees that use of the IAM Service, Voice Mail Service and/or FaxWave Service is at Member’s sole risk. The IAM Service, Voice Mail
Service and/or FaxWave Service is provided on an “as is” and “as available” basis. CallWave expressly disclaims all warranties of any kind, whether expressed or implied, including, but not limited to the implied warranties of
merchantability, fitness for a particular purpose and non-infringement. 
  
 CallWave makes no warranty that the IAM Service, Voice Mail Service and/or FaxWave Service will meet Member’s requirements, or that the IAM Service, Voice Mail Service and/or FaxWave Service will be uninterrupted, timely, secure, or
error free: nor does CallWave make any warranty as to the results that may be obtained from the use of the IAM Service, Voice Mail Service and/or FaxWave Service or as to the accuracy or reliability of any information obtained through the IAM
Service, Voice Mail Service and/or FaxWave Service or that defects in the Software will be corrected. CallWave assumes no responsibility for the deletion of or failure to store or deliver voice or fax messages. 
  
 Member understands and agrees that any material and/or data downloaded or
otherwise obtained through the use of the IAM Service, Voice Mail Service and/or FaxWave Service is done at Member’s own discretion and risk and that Member will be solely responsible for any damage to Member’s computer system or loss of
data that results from the download of such material and/or data. 
  
 CallWave makes no warranty regarding any goods or services purchased or obtained through the IAM Service, Voice Mail Service and/or FaxWave Service, or any transactions entered into through the IAM Service, Voice Mail Service and/or FaxWave
Service. No advice or information, whether oral or written, obtained by Member from CallWave or through the IAM Service, Voice Mail Service and/or FaxWave Service shall create any warranty not expressly made herein. 
  

 26 

 CallWave will attempt in good faith to resolve any technical problems Member may experience with the IAM
Service, Voice Mail Service and/or FaxWave Service. Member understands that telephone-based technical support may not be provided. CallWave will provide email support to a Member who subscribes to the non-co-branded versions of the IAM Service
and/or the FaxWave Service. If Member experiences a problem with the IAM Service and/or Voice Mail Service, a Member who subscribes to a non-co-branded version of the IAM Service can send an email to care@callwave.com. If Member experiences a
problem with the FaxWave Service, a Member who subscribes to the non-co-branded version of the FaxWave Service can send an email to support@callwave.com A Member who subscribes to the EarthLink co-branded version of the Paid IAM Services can contact
EarthLink by email at service@earthlink.net or by phone at (800) EARTHLINK (327-8454). CallWave is not obligated to provide customer support directly to Members who subscribe to a co-branded version of CallWave’s services. 
  
 If Member has subscribed to a paid service that includes Caller ID, CallWave
will attempt to present calling party ID to Member when a call comes in. However, CallWave will not be able to provide Caller ID (and is not responsible for those cases) when the local phone provider and/or Inter-Exchange Carrier fails to provide
the appropriate Caller ID information to CallWave. 
  

	11)	 	LIMITATION OF LIABILITY 

  
 CallWave shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use any
Service or for cost of procuring any substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through a Service or resulting from unauthorized access to or
alteration of member’s transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible, even, if CallWave has been advised of the possibility of such damages. 
  

	12)	 	FORCE MAJEUR 

  
 With respect to so-called force majeur (“acts of God”) no party shall have any liability under this Agreement or in connection therewith if such
party is unable to perform its obligations hereunder by reason of any strike, work stoppage, utility interruption, insurrection, riot, fire, earthquake, hurricane, tornado, other severe weather, any other act of God or other calamitous event beyond
the control of such party. 
  

	13)	 	THIRD PARTIES 

  
 With respect to breaches by third parties: Member (1) acknowledges that CallWave’s ability to perform its obligations under this Agreement is
dependent upon the availability of equipment and services from third parties (collectively, the “vendors”) with whom CallWave has contracted for the delivery of telecommunications and Internet services and equipment, and (2) agrees that
CallWave shall not be in breach of its obligations hereunder if CallWave is prevented from performing such obligations solely by reason of the breach or other failure by any such vendor to perform its obligations to CallWave in accordance with the
terms of its agreement with CallWave. 
  

	14)	 	INDEMNIFICATION 

  
 Member shall indemnify, defend, and hold CallWave, its parents, subsidiaries, affiliates, officers, directors, and employees free and harmless from any
and all claims, costs, damages, and expenses (including but not limited to reasonable attorneys’ fees), which arise from or are related to any act or omission by Member in connection with the use of the IAM Service, Voice Mail Service and/or
FaxWave Service, including but not limited to any such claims, costs, damages, and expenses arising from or related to Member’s violation of any terms and conditions of this Agreement, Member’s violation of any applicable law, rule, or
regulation, or any infringement by Member (or any other person using the IAM Service, Voice Mail Service and/or FaxWave Service in reliance on Member’s rights under this Agreement) of any intellectual property or other rights of any other
person. 
  

	15)	 	TERMINATION 

  
 Either Member or CallWave may terminate the IAM Service, Voice Mail Service and/or FaxWave Service with or without cause at any time. Termination (the “Termination”) shall occur only when (a) one party (the
“terminating party”) delivers to the other written or electronic) notice of the terminating party’s intent to terminate the Member Services and (b) the Member ceases all use of any Service CallWave shall not be liable to Member or any
third party for any Termination of IAM Service, Voice Mail Service and/or CallWave Service. In addition, Member shall contact Member’s telephone service provider to discontinue the forwarding of inbound calls to CallWave. 
  
 Notwithstanding any other provision of this Agreement to the contrary, if
Member objects to any terms and conditions of the Agreement or any subsequent modifications thereto or becomes dissatisfied with the IAM Service, Voice Mail Service and/or Fax Wave Service in any way, then Member’s sole and exclusive remedy
shall be to terminate IAM Service, Voice Mail Service and/or FaxWave Service membership as defined above. CallWave shall not be liable to Member or any third party or responsible for 

  

 27 

 
any charges incurred for the termination of Member’s Call Forwarding service. Upon Termination of the IAM Service, Voice Mail Service and/or FaxWave
Service, Member’s right to use the IAM Service, Voice Mail Service and/or FaxWave Service and associated software, and the fax and/or telephone number(s) assigned to Member hereunder, when applicable, immediately ceases. Thereafter, Member
shall have no right to require CallWave to forward, and CallWave shall have no obligation to forward, any unread or unsent voice and/or fax messages to Member or any third party. 
  
 If CallWave terminates the IAM Service and/or Voice Mail Service at any time, then Member is required to discontinue use of
the IAM Service, Voice Mail Service and/or FaxWave service. CallWave shall not be liable to Member or any third party or responsible for any charges incurred for the termination of Member’s Call Forwarding service. 
  
 In the event that Member fails to cancel the Call Forwarding service with
Member’s local telephone company and continues to make use of CallWave’s Network for the receipt of Member’s forwarded calls, Member-initiated Termination shall not be considered effective. As a result of such continued use of
CallWave’s Network, CallWave reserves the right to communicate with Member on in ongoing basis regarding such use of CallWave’s Network and related services. CallWave reserves the right, at its sole discretion, __ contact Member’s
telephone service provider to terminate Member’s Call Forwarding service. In any event, Member will be liable for any and all charges associated with Member’s Call Forwarding service. 
  
 In connection with any Termination hereunder, the “Termination
Date” shall be: 
  

	 	a)	 	With respect to any Termination by Member, the Termination Date (the “Termination Date”) shall be the first day on which (i) Member has discontinued use of the IAM
Service, Voice Mail Service and/or FaxWave Service; (ii) has notified CallWave in writing of Member’s intent to terminate; and (iii) Member has cancelled Member’s Call Forwarding service with Member’s local phone company.

  

	 	b)	 	With respect to any Termination by CallWave, at CallWave’s election in its sole discretion, either (i) the date upon which CallWave notifies Member of said Termination or (ii)
the date upon which Member discontinues the forwarding of calls to the CallWave Network. 

  

	16)	 	PARTICIPATION IN PROMOTIONS OF ADVERTISERS 

  
 Member may enter into correspondence with or participate in promotions of persons who advertise goods or services on the IAM Service, Voice Mail Service
and/or FaxWave Service (the “Advertisers”). Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such
correspondence or promotions, are solely between the corresponding Member and the Advertiser. CallWave assumes no liability, obligation or responsibility for any part of any such correspondence or promotion. 
  

	17)	 	PROPRIETARY RIGHTS TO CONTENT 

  
 Member acknowledges that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in
either sponsor advertisements or email-distributed, commercially produced information presented to Member or third parties by the IAM Service, Voice Mail Service and/or FaxWave Service (“Content”), by CallWave or CallWave’s
Advertisers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws; therefore, Member is permitted to use this Content only as expressly authorized by the IAM Service, Voice Mail Service and/or FaxWave
Service or the Advertiser. Member may not copy, reproduce, distribute, or create derivative works from this Content without expressly being authorized to do so by the IAM Service, Voice Mail Service and/or FaxWave Service or the Advertiser.

  

	18)	 	NOTICE 

  
 CallWave may broadcast notices or messages through the IAM Service, Voice Mail Service and/or FaxWave Service to inform Members of changes to the Agreement, the IAM Service, Voice Mail Service and/or FaxWave Service,
or other matters of importance. At CallWave’s election, such broadcast may be sent over email, conventional mail, as a voice transmission, and/or fax, and notice shall be deemed delivered and received on the date on which it is transmitted. Use
of the IAM Service, Voice Mail Services and/or FaxWave Service constitutes Member’s consent to receiving such notices. 
  

	19)	 	ARBITRATION 

  
 All disputes which arise under this Agreement or in connection with the IAM Service, Voice Mail Service and/or FaxWave Service to be delivered hereunder and which are not resolved within thirty (30) days following the
delivery by one party to the other of a written notice describing the dispute shall be resolved by binding arbitration under the rules of the American Arbitration Association before a single arbitrator in Santa Barbara, California. The decision of
the arbitrator shall be final and binding on the parties, and judgment thereon shall be entered in a court of competent jurisdiction. MEMBER ACKNOWLEDGES AND AGREES THAT BY CONSENTING TO THIS AGREEMENT, MEMBER IS CONSENTING TO BINDING ARBITRATION OF
ALL 

  

 28 

 
DISPUTES HEREUNDER, AND THAT IN ARBITRATION, MEMBER SHALL NOT HAVE A RIGHT TO A JURY TRIAL, SHALL HAVE LIMITED DISCOVERY RIGHTS, AND SHALL HAVE VERY LIMITED
RIGHTS OF APPEAL FROM THE DECISION OF THE ARBITRATOR. 
  
 NOTHING
IN THIS SECTION 19: ARBITRATION IS INTENDED OR SHALL BE CONSTRUED TO MODIFY OR OTHERWISE BE INCONSISTENT WITH THE PROVISIONS OF SECTION 15: TERMINATION, ABOVE, WHICH SETS FORTH THE SOLE AND EXCLUSIVE REMEDY OF ANY MEMBER WHO OBJECTS TO ANY TERMS OF
THIS AGREEMENT (OR ANY MODIFICATION HEREOF) OR BECOMES DISSATISFIED WITH ANY SERVICE. 
  

	20)	 	QUESTIONNAIRE REQUIREMENT 

  
 From time to time, CallWave may send Members a questionnaire that asks about their experiences using the IAM Service, Voice Mail Service, the FaxWave
Service and/or about their telecommunications plans for the future. We require all Members to respond to at least one (1) questionnaire per year. If we do not receive a response to at least one questionnaire sent to Member within a given
12-month period. CallWave reserves the right to terminate that Member’s IAM Service, Voice Mail Service and/or FaxWave Service. 
  

	21)	 	MISCELLANEOUS 

  
 The Agreement shall be governed by and construed in accordance with the internal laws of the State of California, excluding its conflict of law provisions. Subject to Section 19: Arbitration, above, Member and
CallWave agree to submit to the exclusive jurisdiction of the courts of the State of California and further agree that the exclusive venue for any cause of action arising under or relating to this Agreement or the IAM Service, Voice Mail Service
and/or FaxWave Service provided hereunder shall be the Superior Court in and for Santa Barbara County, California, sitting in the City of Santa Barbara, California. Member and CallWave agree that any cause of action arising out of or related to the
Agreement or the IAM Service, Voice Mail Service and/or FaxWave Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. 
  
 If any provision of the Agreement is determined by an arbitrator or court of
competent jurisdiction to be contrary to applicable law, then such provision shall be construed as nearly as possible to conform to applicable law and the other provisions of this Agreement shall remain in full force and effect. 
  
 The Agreement (a) constitutes the entire agreement between Member and
CallWave and supersedes all prior agreements between the parties regarding the subject matter contained herein, and (b) may be modified or amended only in the manner expressly set forth therein 
  
 CallWave at any time and from time to time may assign its rights and delegate
its duties under this Agreement without the prior consent of Member 
  
 CallWave’s failure to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by CallWave in writing. 
  
 The section titles in the Agreement are solely used for the convenience of the parties and
have no legal or contractual significance. 
  
 Members subscribing
to the EarthLink co-branded version of the Paid IAM Services can contact EarthLink by: 
  

			
	Email:	  	service@earthlink.net
	Mail:	  	EarthLink, Inc.
	 	  	1375 Peachtree St., Level A
	 	  	Atlanta, GA 30309

  
 Member subscribing to non-co-branded
versions of the IAM Services provided by CallWave can contact CallWave by: 
  

			
	Email:	  	care@callwave.com
	Mail:	  	CallWave, Inc.
	 	  	P.O. Box 609
	 	  	Santa Barbara, CA 93102

  

 29

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00066-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00066-of-00352.parquet"}]]