Document:

<PAGE>
                                                                 EXHIBIT 10.38

                                                                   Page 1 of 4

Sept. 30, 2000

Dr. Robert T. Ku

#25, Pewkesbury Dr.

Wyomissing, PA 19610

Home Tel: 610-678-4280

Dear Dr. Ku:

     This employment letter agreement sets forth the terms of your employment
agreement with Oplink Communications, Inc. (the "Company").

     1.   POSITION AND RESPONSIBILITIES. The Company hereby offers to employ you
as Sr. Vice President, Technology, effective October 3, 2000. In that position,
you will report to the Chief Executive Officer, Joe Liu. Your initial
responsibilities will be to establish and manage the Company's Photonics Design
Center. Your additional responsibilities include the management and oversight of
the Company's customer technical support system on the East Coast. Upon
completing the establishment of the Photonics Design Center, but in no event
later than October 3, 2001, you will be relocated to the Company home office,
located at 3469 North First Street in San Jose, California. Your
responsibilities may change from time to time as the Company deems it necessary.

     2.   OFFICE LOCATION AND HOURS. Between October 3, 2000 and October 3,
2001, your place of employment will be located at the Photonics Design Center,
on the East Coast in order to establish and manage the completion of the
Company's Photonics Center. Normal office hours are from 8:30 a.m. to 5:30 p.m.,
Monday through Friday. As an exempt salaried employee, you will be expected to
work additional hours as required by the nature of your responsibilities.

     3.   COMPENSATION. For your services under this Employment Letter
Agreement, you will receive the following compensation from the Company. All
references to the "$" symbol below refer to the U.S. dollar.

          (a)  BASE SALARY. You will receive a base salary of $225,000 per year,
less payroll deductions and all required withholdings, payable under the
Company's regular payroll practices, which currently includes payment on a
bi-weekly basis. Your base salary will be reviewed on an annual basis.

          (b)  BENEFITS.

               (1)  STANDARD BENEFITS. You will be eligible for the following
standard Company benefits on the first of the month following 30 days of
continuous service

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                                                                    Page 2 of 4

with the Company: medical insurance, 401(k) retirement savings plan, vacation,
sick leave and holidays. Details about these benefits are provided in the
Employee Handbook and plan summaries, available for your review. The Company may
modify compensation and benefits from time to time, as it deems necessary.

               (2)  SUPPLEMENTAL LIFE INSURANCE. The Company will purchase a
term life insurance policy on your life for $1,000,000 for the benefit of your
designated beneficiary.

               (3)  RELOCATION ALLOWANCE AND SIGN-IN BONUS. You will be paid
     $25,000 as Sign-in Bonus, payable in your first pay check. You will be paid
     an additional $25,000 as relocation allowance, payable in full when you
     relocate you and your family from Pennsylvania to California, after the
     first year of services with the Company. If you voluntarily terminate your
     employment, or are terminated for cause within the first year of your
     employment, you will be required to pay back to the Company a pro-rated
     portion of the $25,000 Sign-in bonus within 30 days of termination. The pay
     back amount is equal to $25,000 multiplied by the following percentage, (i)
     the numerator of which is the number of full months remaining until the
     first anniversary of your arrival date and (ii) the denominator of which is
     12. By example, if you voluntarily terminate your employment 3 months
     following your arrival date, then you will be obligated to pay back 9/12ths
     of the $25,000 to the Company.

          (c)  EMPLOYEE STOCK PURCHASE PLAN. You will be eligible to participate
in the new Employee Stock Purchase Plan as provided under the terms of the plan.
The Employee Stock Purchase Plan will become effective upon the completion of
the Company's public offering.

          (d)  INITIAL STOCK OPTIONS. Subject to approval by the Company's Board
of Directors, you will be granted an initial stock option to purchase 600,000
shares of the Company's Common Stock ("Option") on the following terms.

               (1)  EXERCISE PRICE. The exercise price of the Option shall be
the fair market value of the stock at the time of the grant, which has been
determined by the Company's Board of Directors to equal $15.00.

               (2)  VESTING.

                    (A)  STANDARD VESTING. Your Option shall be subject to
vesting on the following terms: one-fourth (1/4th) shall vest after one year of
your employment with the Company, commencing October 3, 2000, with the balance
vesting equally on a monthly basis for each month of your employment with the
Company over the next three years.

                    (B)  ACCELERATION OF VESTING FOLLOWING CHANGE OF CONTROL. In
the event of a "Change of Control" (as defined below) within the first year of
your employment with the Company, the vesting of one-fourth (1/4th) of your
Option shall be accelerated immediately upon the Closing of the Change of
Control.

                    (C)  ACCELERATION OF VESTING FOLLOWING TERMINATION WITHOUT
CAUSE. If you are terminated without "Cause" within the first year of your
employment with the

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                                                                    Page 3 of 4

Company, a minimum of one-eighth (1/8th) of your stock options will vest
immediately upon your termination of employment, or in the alternative, you will
be paid the outstanding remainder of your salary for the one year period, which
ever is greater.

                    (D)  DEFINITIONS. For purposes of this Employment Letter
Agreement, the following terms shall have the meanings set forth below.

                         (1) "CAUSE" means the occurrence of any of the
following: (i) theft, misappropriation or embezzlement of Company property by
the employee, or falsification of any Company documents or records by the
employee; or (ii) conviction (including any plea of guilty or NOLO CONTENDERE)
of any felony or other crime involving moral turpitude or dishonesty by the
employee; or (iii) any material breach by the employee of any employment
agreement between the employee and the Company, which breach is not cured
pursuant to the terms of such agreement.

                         (2) "CHANGE OF CONTROL" means any one of the following
transactions: (i) a sale, lease or other disposition of all or substantially all
of the assets of the Company; (ii) a merger or consolidation in which the
Company is not the surviving corporation, or (iii) a reverse merger in which the
Company is the surviving corporation but the shares of the Common Stock
outstanding immediately preceding the merger are converted by virtue of the
merger into other property, whether in the form of securities, cash or
otherwise.

     4.   TERMS OF EMPLOYMENT.

          (a)  COMPANY POLICIES AND AGREEMENTS. As a Company employee, you will
be expected to abide by the Company's rules and regulations, acknowledge in
writing that you have read the Company's Employee Handbook, and sign and comply
with the attached Employment, Confidential Information and Invention Agreement,
which prohibits unauthorized use or disclosure of the Company's proprietary
information. During the period of your employment, you will not engage in any
employment or business activity other than for the Company without the express
written consent of the Company. The Company may amend its rules and regulations
at any time.

          (b)  EMPLOYMENT AT WILL. You may terminate your employment with the
Company at any time and for any reason whatsoever simply by notifying the
Company. Likewise, the Company may terminate your employment at any time and for
any reason whatsoever, with or without cause or advance notice. This at-will
employment relationship cannot be changed except in a writing signed by the
Chief Executive Officer of the Company.

          (c)  ELIGIBILITY FOR EMPLOYMENT. As required by law, your employment
with the Company is subject to satisfactory proof of your right to work in the
United States.

     5.   COMPLETE AGREEMENT. This Employment Letter Agreement, together with
your Confidential Information and Invention Agreement and stock option
agreements, forms the complete and exclusive statement of the terms of your
employment agreement with the Company. The employment terms in this Employment
Letter Agreement and the Confidential Information and Invention Agreement
supersede any other prior or contemporaneous agreements or promises made to you
by anyone, whether oral or written.

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                                                                    Page 4 of 4

     If you agree to the terms of this Employment Letter Agreement, please sign
and date the attached copy of this Employment Letter Agreement and return that
copy to me.

     We hope that your expertise will be an important part of our continued
effort to strive for excellence and greater success.

Very truly yours,

_____________________________
Joe Liu
Chief Executive Officer

Agreed:

___________________________                              ______________________
Robert T. Ku                                             Date<PAGE>

                                                                     Exhibit 4.1

WHEREVER CONFIDENTIAL INFORMATION IS OMITTED HEREIN (SUCH OMISSIONS ARE
DENOTED BY AN ASTERISK), SUCH CONFIDENTIAL INFORMATION HAS BEEN SUBMITTED
SEPARATELY TO THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST
FOR CONFIDENTIAL TREATMENT.

                                CREDIT AGREEMENT

                                 BY AND BETWEEN

                                META GROUP, INC.

                                       AND

                              THE BANK OF NEW YORK

                                ----------------

                                   $25,000,000

                                ----------------

                         DATED AS OF SEPTEMBER 18, 2000

<PAGE>

<TABLE>
<CAPTION>

                                                          TABLE OF CONTENTS

<S>                                                                                                              <C>
1.       DEFINITIONS AND PRINCIPLES OF CONSTRUCTION...............................................................1

         1.1.     Definitions.....................................................................................1
         1.2.     Principles of Construction.....................................................................14

2.       AMOUNT AND TERMS OF LOANS...............................................................................15

         2.1.     Revolving Credit Loans.........................................................................15
         2.2.     Term Loan......................................................................................16
         2.3.     Note...........................................................................................16
         2.4.     Procedure for Borrowing........................................................................16
         2.5.     Termination of Commitment; Reduction of Commitment Amount......................................17
         2.6.     Prepayments of the Loans; Payment on Maturity..................................................17
         2.7.     Payments.......................................................................................18
         2.8.     Use of Proceeds................................................................................19
         2.9.     Letter of Credit Sub-facility..................................................................19
         2.10.    Absolute Obligation with respect to Letter of Credit Payments..................................20

3.       INTEREST, FEES, YIELD PROTECTIONS, ETC..................................................................20

         3.1.     Interest Rate and Payment Dates................................................................20
         3.2.     Fees...........................................................................................21
         3.3.     Conversions....................................................................................22
         3.4.     Indemnification for Loss.......................................................................23
         3.5.     Capital Adequacy...............................................................................23
         3.6.     Reimbursement for Increased Costs..............................................................24
         3.7.     Illegality of Funding..........................................................................24
         3.8.     Substituted Interest Rate......................................................................25
         3.9.     Taxes..........................................................................................25
         3.10.    Option to Fund.................................................................................26

4.       REPRESENTATIONS AND WARRANTIES..........................................................................26

         4.1.     Subsidiaries; Capitalization...................................................................26
         4.2.     Existence and Power............................................................................26
         4.3.     Authority and Execution........................................................................27
         4.4.     Binding Agreement..............................................................................27
         4.5.     Litigation.....................................................................................27
         4.6.     Required Consents..............................................................................27
         4.7.     Absence of Defaults; No Conflicting Agreements.................................................27
         4.8.     Compliance with Applicable Laws................................................................28
         4.9.     Taxes..........................................................................................28
         4.10.    Governmental Regulations.......................................................................28
         4.11.    Federal Reserve Regulations; Use of Loan Proceeds..............................................28
</TABLE>

<PAGE>

<TABLE>
<S>                                                                                                              <C>
         4.12.    Plans..........................................................................................29
         4.13.    Financial Statements...........................................................................29
         4.14.    Property.......................................................................................29
         4.15.    Intellectual Property; Licenses................................................................30
         4.16.    Environmental Matters..........................................................................30
         4.17.    Solvency.......................................................................................31
         4.18.    Security Interests.............................................................................31
         4.19.    Absence of Certain Restrictions................................................................31
         4.20.    No Misrepresentation...........................................................................31

5.       CONDITIONS TO FIRST LOANS...............................................................................32

         5.1.     Evidence of Action.............................................................................32
         5.2.     This Agreement.................................................................................32
         5.3.     Note...........................................................................................32
         5.4.     Security Agreement.............................................................................32
         5.5.     Subsidiary Guaranty............................................................................33
         5.6.     Officer's Certificate..........................................................................33
         5.7.     Compliance Certificate.........................................................................33
         5.8.     Opinion of Counsel to the Borrower.............................................................33
         5.9.     Search Reports and Related Documents...........................................................34
         5.10.    Existing Indebtedness..........................................................................34
         5.11.    Approval of Special Counsel....................................................................34
         5.12.    Fees...........................................................................................34
         5.13.    Fees and Expenses of Special Counsel...........................................................34
         5.14.    Other Documents................................................................................34

6.       CONDITIONS OF LENDING...................................................................................34

         6.1.     Compliance.....................................................................................34
         6.2.     Borrowing Request / Letter of Credit Agreement.................................................35
         6.3.     Loan Closings..................................................................................35
         6.4.     Other Documents................................................................................35

7.       AFFIRMATIVE COVENANTS...................................................................................35

         7.1.     Financial Statements and Information...........................................................35
         7.2.     Certificates; Other Information................................................................36
         7.3.     Legal Existence................................................................................36
         7.4.     Taxes..........................................................................................36
         7.5.     Insurance......................................................................................37
         7.6.     Performance of Obligations.....................................................................37
         7.7.     Condition of Property..........................................................................37
         7.8.     Observance of Legal Requirements...............................................................37
         7.9.     Inspection of Property; Books and Records; Discussions.........................................38
         7.10.    Authorizations.................................................................................38
         7.11.    Financial Covenants............................................................................38
</TABLE>

                                                                -ii-
<PAGE>

<TABLE>
<S>                                                                                                              <C>
8.       NEGATIVE COVENANTS......................................................................................39

         8.1.     Indebtedness...................................................................................39
         8.2.     Liens..........................................................................................39
         8.3.     Merger; Consolidations.........................................................................40
         8.4.     Dispositions...................................................................................40
         8.5.     Acquisitions, Investments, Loans, Etc..........................................................41
         8.6.     Restricted Payments............................................................................41
         8.7.     Business and Name Changes......................................................................41
         8.8.     Subsidiaries...................................................................................41
         8.9.     Sale and Leaseback Transactions................................................................42
         8.10.    Amendments, Etc. of Certain Agreements.........................................................42
         8.11.    Transactions with Affiliates...................................................................42
         8.12.    Limitation on Dividend Restrictions............................................................42
         8.13.    Limitation on Negative Pledges.................................................................42

9.       DEFAULT.................................................................................................43

         9.1.     Events of Default..............................................................................43
         9.2.     Remedies.......................................................................................45

10.      OTHER PROVISIONS........................................................................................46

         10.1.    Amendments and Waivers.........................................................................46
         10.2.    Notices........................................................................................46
         10.3.    No Waiver; Cumulative Remedies.................................................................47
         10.4.    Survival of Representations and Warranties and Certain Obligations.............................47
         10.5.    Expenses.......................................................................................47
         10.6.    Successors and Assigns.........................................................................48
         10.7.    Counterparts...................................................................................48
         10.8.    Set-off........................................................................................49
         10.9.    Construction...................................................................................49
         10.10.   Governing Law..................................................................................49
         10.11.   Headings Descriptive...........................................................................49
         10.12.   Severability...................................................................................50
         10.13.   Integration....................................................................................50
         10.14.   Consent to Jurisdiction........................................................................50
         10.15.   Service of Process.............................................................................50
         10.16.   No Limitation on Service or Suit...............................................................50
         10.17.   WAIVER OF TRIAL BY JURY........................................................................51
</TABLE>

                                                               -iii-
<PAGE>

EXHIBITS

Exhibit A           Form of Note
Exhibit B           Form of Borrowing Request
Exhibit C           Form of Notice of Conversion
Exhibit D           Form of Security Agreement
Exhibit E           Form of Subsidiary Guarantee
Exhibit F           Form of Compliance Certificate

SCHEDULES

Schedule 2.9        List of Existing Letters of Credit
Schedule 4.1        List of Subsidiaries; Capitalization
Schedule 4.12       List of Plans
Schedule 4.15       List of Licenses and Intellectual Property Agreements
Schedule 8.1        List of Existing Indebtedness
Schedule 8.2        List of Existing Liens
Schedule 8.5        List of Existing Investments

                                      -iv-
<PAGE>

         CREDIT AGREEMENT dated as of September 18, 2000 by and between META
GROUP, INC., a Delaware corporation (the "BORROWER") and THE BANK OF NEW YORK
(the "BANK").

1.       DEFINITIONS AND PRINCIPLES OF CONSTRUCTION

         1.1.     DEFINITIONS

                  As used in this Agreement, terms defined in the preamble have
the meanings therein indicated, and the following terms have the following
meanings:

                  "ABR ADVANCES": the Revolving Credit Loans or the Term Loan,
as the case may be, (or any portions thereof) at such time as they (or such
portions) are made and/or being maintained at a rate of interest based upon the
Alternate Base Rate.

                  "ACCOUNTANTS": Deloitte & Touche, or such other independent
certified public accountants of nationally recognized standing chosen by the
Borrower and acceptable to the Bank in its reasonable judgment.

                  "ACCUMULATED FUNDING DEFICIENCY": as defined in Section 302 of
ERISA.

                  "ACQUISITION": with respect to any Person, the purchase or
other acquisition by such Person, by any means whatsoever (including through a
merger, dividend or otherwise and whether in a single transaction or in a series
of related transactions), of (i) any Capital Stock of, or other equity
securities of, any other Person if, immediately thereafter, such other Person
would be either a Subsidiary of such Person or otherwise under the control of
such Person, (ii) any Operating Entity, or (iii) any property of (A) any other
Person or (B) any Operating Entity, in either case other than in the ordinary
course of business, provided, however, that no acquisition of all or
substantially all of the assets of such other Person or Operating Entity shall
be deemed to be in the ordinary course of business.

                  "ADVANCE": an ABR Advance, a LIBOR Advance or a Fixed Rate
Advance, as the case may be.

                  "AFFILIATE": as to any Person, any other Person which,
directly or indirectly, controls, is controlled by, or is under common control
with, such Person.

                  "AGREEMENT": this Credit Agreement, as the same may be
amended, supplemented or otherwise modified from time to time.

                  "ALTERNATE BASE RATE": on any date, a rate of interest per
annum equal to the higher of (i) the Federal Funds Rate in effect on such date
PLUS 0.50% or (ii) the Prime Rate in effect on such date.

<PAGE>

                  "APPLICABLE MARGIN": with respect to the unpaid principal
balance of Revolving Credit Loans or the Term Loan, as the case may be (i)
consisting of LIBOR Advances, 1.50%, and (ii) consisting of ABR Advances, 0.00%.

                  "AUTHORIZED SIGNATORY": as to (i) any Person which is a
corporation, the chairman of the board, the president, any vice president, the
chief financial officer or any other officer (acceptable to the Bank) of such
Person, and (ii) any Person which is not a corporation, a general partner,
Managing Person or other appropriate appointed officer (acceptable to the Bank)
thereof.

                  "AVAILABLE REVOLVING CREDIT COMMITMENT": at any date of
determination, an amount equal to the excess, if any, of (a) the amount of the
Revolving Credit Commitment over (b) the sum of (i) the aggregate unpaid
principal amount at such time of all Revolving Credit Loans PLUS (ii) the Letter
of Credit Exposure.

                  "BOND COLLATERAL": the portion of the Collateral consisting of
FHA bonds and the proceeds thereof, as such Collateral may be substituted from
time to time with other Liquid Investments.

                  "BORROWING DATE": any Business Day on which the Bank makes a
Loan or issues a Letter of Credit.

                  "BORROWING REQUEST": a request for one or more Advances,
substantially in the form of Exhibit B.

                  "BUSINESS DAY": any day other than a Saturday, a Sunday or a
day on which commercial banks located in New York City are authorized or
required by law or other governmental action to close and, with respect to all
notices and determinations in connection with, and payments of principal and
interest on, LIBOR Advances, which is also a day on which eurodollar funding
between banks may be carried on in London, England.

                  "CAPITAL EXPENDITURES": for any period, the aggregate of all
expenditures incurred by the Borrower and its Subsidiaries during such period
which, in accordance with GAAP, are required to be shown as additions to
property, plant, equipment or similar fixed asset accounts reflected on the
consolidated balance sheet of the Borrower and its Subsidiaries, provided,
however, that "Capital Expenditures" shall not include (i) capitalized leases,
or (ii) expenditures of proceeds of insurance settlements in respect of lost,
destroyed or damaged assets, equipment or other property to the extent such
expenditures are made to replace or repair such lost, destroyed or damaged
assets, equipment or other property within six months of the receipt of such
proceeds.

                  "CAPITAL LEASE OBLIGATIONS": with respect to any Person,
obligations of such Person with respect to leases which are required to be
capitalized for financial reporting purposes in accordance with GAAP.

                                      -2-
<PAGE>

                  "CAPITAL STOCK": as to any Person, all shares, interests,
partnership interests, limited liability company interests, participations,
rights in or other equivalents (however designated) of such Person's equity
(however designated) and any rights, warrants or options exchangeable for or
convertible into such shares, interests, participations, rights or other equity.

                  "CHANGE OF CONTROL": the acquisition of ownership, directly or
indirectly, beneficially or of record, by any Person or group (within the
meaning of the Securities Exchange Act of 1934 and the rules of the Securities
and Exchange Commission thereunder as in effect on the date hereof), of shares
representing 50% or more of the aggregate ordinary voting power or economic
interests represented by the issued and outstanding equity securities of the
Borrower on a fully diluted basis.

                  "CODE": the Internal Revenue Code of 1986, as the same may be
amended from time to time, or any successor thereto, and the rules and
regulations issued thereunder, as from time to time in effect.

                  "COLLATERAL": the property in which a security interest is
granted under the Collateral Documents.

                  "COLLATERAL DOCUMENTS": the Security Agreement and all
documents executed or delivered in connection therewith.

                  "COMMITMENT FEE": as defined in Section 3.2(a).

                  "COMMITMENTS": collectively, the Revolving Credit Commitment
and the Letter of Credit Commitment.

                  "COMPLIANCE CERTIFICATE": a certificate substantially in the
form of Exhibit F.

                  "CONTINGENT OBLIGATION": as to any Person (a "SECONDARY
OBLIGOR"), any obligation of such secondary obligor (i) guaranteeing or in
effect guaranteeing any return on any investment made by another Person, or (ii)
guaranteeing or in effect guaranteeing any Indebtedness, lease, dividend or
other obligation (a "PRIMARY OBLIGATION") of any other Person (a "PRIMARY
OBLIGOR") in any manner, whether directly or indirectly, including, without
limitation, any obligation of such secondary obligor, whether contingent, (A) to
purchase any primary obligation or any property constituting direct or indirect
security therefor, (B) to advance or supply funds (x) for the purchase or
payment of any primary obligation or (y) to maintain working capital or equity
capital of the primary obligor or otherwise to maintain the net worth or
solvency of a primary obligor, (C) to purchase property, securities or services
primarily for the purpose of assuring the beneficiary of any primary obligation
of the ability of a primary obligor to make payment of a primary obligation, (D)
otherwise to assure or hold harmless the beneficiary of a primary obligation
against loss in respect thereof, and (E) in respect of the liabilities of any
partnership in which a secondary obligor is a general partner, except to the
extent that such liabilities of such partnership are nonrecourse to such
secondary obligor and its separate property, provided, however, that the term
"Contingent Obligation" shall not include the indorsement of instruments

                                      -3-
<PAGE>

for deposit or collection in the ordinary course of business. The amount of any
Contingent Obligation of a Person shall be deemed to be an amount equal to the
stated or determinable amount of a primary obligation in respect of which such
Contingent Obligation is made or, if not stated or determinable, the maximum
reasonably anticipated liability in respect thereof as determined by such Person
in good faith.

                  "CONVERSION DATE": the date on which: (i) a LIBOR Advance is
converted to an ABR Advance, (ii) a LIBOR Advance is continued as a new LIBOR
Advance, (iii) a LIBOR Advance is converted to a Fixed Rate Advance, (iv) an ABR
Advance is converted to a LIBOR Advance or (v) an ABR Advance is converted to a
Fixed Rate Advance.

                  "CREDIT PARTY": the Borrower and each other party (other than
the Bank) to a Loan Document.

                  "DEBT SERVICE": for any period, with respect to the Borrower
and its Subsidiaries for each of the following, the sum of (i) Interest Expense
for such period, PLUS (ii) all scheduled payments of principal during such
period on Indebtedness which had, on the date of creation of such Indebtedness,
a final maturity which was more than twelve months after such date.

                  "DEFAULT": any event or condition which constitutes an Event
of Default or which, with the giving of notice, the lapse of time, or any other
condition, would, unless cured or waived, become an Event of Default.

                  "DISPOSITION": with respect to any Person, any sale,
assignment, transfer or other disposition by such Person, by any means, of (i)
the Capital Stock of, or other equity interests of, any other Person, (ii) any
Operating Entity, or (iii) any other property of such Person other than in the
ordinary course of business, provided, however, that no such sale, assignment,
transfer or other disposition of property shall be deemed to be in the ordinary
course of business (a) if the fair market value thereof is in excess of
$250,000, or (b) to the extent that the fair market value thereof, when
aggregated with all other sales, assignments, transfers and other dispositions
made by such Person within the same fiscal year, exceeds $500,000, and then only
to the extent of such excess, if any, or (c) it is the sale, assignment,
transfer or disposition of (1) all or substantially all of the property of such
Person or (2) any Operating Entity.

                  "DOLLARS" and "$": lawful currency of the United States.

                  "DOMESTIC SUBSIDIARY": any Subsidiary which is organized and
existing under the laws of a jurisdiction of, and conducts its business
primarily in, the United States of America.

                  "EBITDA": for any period, net income of the Borrower and its
Subsidiaries for such period, determined on a consolidated basis in accordance
with GAAP plus the sum of, without duplication, (i) Interest Expense, (ii)
Income Tax Expense and (iii) depreciation, amortization and other non-cash
charges of the Borrower and its Subsidiaries (including amortization or other
expense recognitions of any costs associated with asset write-ups), each to the
extent deducted in determining such net income for such period; PROVIDED,
HOWEVER, that for

                                      -4-
<PAGE>

purposes of this calculation, net income shall exclude extraordinary gains and
losses from sales, exchanges and other dispositions of property not in the
ordinary course of business and other non-recurring items.

                  "EFFECTIVE DATE": September 18, 2000.

                  "EMPLOYEE BENEFIT PLAN": an employee benefit plan within the
meaning of Section 3(3) of ERISA maintained, sponsored or contributed to by the
Borrower, any of its Subsidiaries or any ERISA Affiliate.

                  "EMPLOYEE STOCK OPTIONS": options or other rights to purchase
common shares of the Borrower issued exclusively to directors, officers and
employees of the Borrower and its Subsidiaries pursuant to a plan or arrangement
adopted by the board of directors of the Borrower.

                  "ENVIRONMENTAL LAWS": any and all federal, state and local
laws relating to the environment, the use, storage, transporting, manufacturing,
handling, discharge, disposal or recycling of hazardous substances, materials or
pollutants or industrial hygiene, and including, without limitation, (i) the
Comprehensive Environmental Response, Compensation and Liability Act, as
amended, 42 USCA ss.9601 eT Seq.; (ii) the Resource Conservation and Recovery
Act of 1976, as amended, 42 USCA ss.6901 eT Seq.; (iii) the Toxic Substance
Control Act, as amended, 15 USCA ss.2601 ET seq.; (iv) the Water Pollution
Control Act, as amended, 33 USCA ss.1251 eT Seq.; (v) the Clean Air Act, as
amended, 42 USCA ss.7401 et SEQ.; (vi) the Hazardous Materials Transportation
Authorization Act of 1994, as amended, 49 USCA ss.5101 eT Seq. and (vii) all
rules, regulations, judgments, decrees, injunctions and restrictions thereunder
and any analogous state law.

                  "ERISA": the Employee Retirement Income Security Act of 1974,
as amended from time to time, and the rules and regulations issued thereunder,
as from time to time in effect.

                  "ERISA AFFILIATE": when used with respect to an Employee
Benefit Plan, ERISA, the PBGC or a provision of the Code pertaining to employee
benefit plans, any Person which is a member of any group of organizations within
the meaning of Sections 414(b) or (c) of the Code (or, solely for purposes of
potential liability under Section 302(c)(11) of ERISA and Section 412(c)(11) of
the Code and the lien created under Section 302(f) of ERISA and Section 412(n)
of the Code, Sections 414(m) or (o) of the Code) of which the Borrower or any of
its Subsidiaries is a member.

                  "EVENT OF DEFAULT": as defined in Section 9.1.

                  "EXISTING INDEBTEDNESS": the line of credit, in the amount of
$12,000,000, made available by the Bank to the Borrower and evidenced by a
Master Promissory Note dated July 28, 2000.

                  "EXISTING L/CS": the eight (8) standby letters of credit,
having an aggregate face amount of $1,725,499, each issued prior to the
Effective Date by the Bank for the account of the Borrower, as detailed on
Schedule 2.9.

                                      -5-
<PAGE>

                  "FACILITY FEE": as defined in Section 3.2(b).

                  "FEDERAL FUNDS RATE": for any day, a rate per annum (expressed
as a decimal, rounded upwards, if necessary, to the next higher 1/100 of 1%)
equal to the weighted average of the rates on overnight federal funds
transactions with members of the Federal Reserve System arranged by federal
funds brokers on such day, as published by the Federal Reserve Bank of New York
on the Business Day next succeeding such day, PROVIDED THAT (i) if the day for
which such rate is to be determined is not a Business Day, the Federal Funds
Rate for such day shall be such rate on such transactions on the next preceding
Business Day as so published on the next succeeding Business Day, and (ii) if
such rate is not so published for any day, the Federal Funds Rate for such day
shall be the average of the quotations for such day on such transactions
received by the Bank.

                  "FINANCIAL OFFICER": as to any Person, the chief financial
officer of such Person or such other officer as shall be reasonably satisfactory
to the Bank.

                  "FIXED CHARGE COVERAGE RATIO": at any date of determination,
the ratio of (a) EBITDA MINUS Capital Expenditures to (b) the sum of Debt
Service PLUS Income Tax Expense, in each case for the four fiscal quarter period
ending on such date.

                  "FIXED RATE": with respect to all or a portion of the Term
Loan, a fixed rate of interest, as determined by the Bank in its sole discretion
and communicated to and accepted by the Borrower on or prior to the Term Loan
Conversion Date, or any date thereafter on which a conversion of all or a
portion of the Term Loan to a Fixed Rate Advance is requested, which rate shall
in any event include the Bank's spread of 1.50%.

                  "FIXED RATE ADVANCE": the Term Loan, at such time as it (or
any portion thereof) is made and/or being maintained at the Fixed Rate.

                  "FIXED RATE FUNDING LOSS": as defined in Section 3.4(b).

                  "FIXED RATE FUNDING LOSS EVENT": (i) any prepayment of a Fixed
Rate Advance, whether voluntary, mandatory or as a result of the acceleration of
the Maturity Date or otherwise, or (ii) any action taken by the Bank, upon the
occurrence of an Event of Default, to terminate any interest rate agreement
entered into by it pursuant to a Notice of Conversion requesting a Fixed Rate
Advance.

                  "FOREIGN SUBSIDIARY": any Subsidiary which does not qualify
under the definition of DOMESTIC SUBSIDIARY.

                  "FUNDED DEBT": on any date (x) during the Revolving Credit
Commitment Period, the sum of (i) the aggregate principal amount of Revolving
Credit Loans outstanding on such date PLUS (ii) the principal amount of all
senior indebtedness for borrowed money of the Borrower and its Subsidiaries
outstanding on such date which has a final maturity of more than twelve months
from such date, and (y) after the Revolving Credit Commitment Period, the sum of
(i) the outstanding principal balance of the Term Loan on such date PLUS (ii)
the principal

                                      -6-
<PAGE>

amount of all senior indebtedness for borrowed money of the Borrower and its
Subsidiaries (other than the Term Loan) outstanding on such date which has a
final maturity of more than twelve months from such date.

                  "GAAP": generally accepted accounting principles in effect in
the United States of America as of the date of determination, consistently
applied.

                  "GOVERNMENTAL AUTHORITY": any foreign, federal, state,
municipal or other government, or any department, commission, board, bureau,
agency, public authority or instrumentality thereof, or any court or arbitrator.

                  "HAZARDOUS SUBSTANCE": any hazardous or toxic substance,
material or waste, including, but not limited to, (i) those substances,
materials, and wastes listed in the United States Department of Transportation
Hazardous Materials Table (49 CFR 172.101) or by the Environmental Protection
Agency as hazardous substances (40 CFR Part 302) and amendments thereto and
replacements thereof and (ii) any substance, pollutant or material defined as,
or designated in, any Environmental Law as a "hazardous substance," "toxic
substance," "hazardous material," "hazardous waste," "restricted hazardous
waste," "pollutant," "toxic pollutant" or words of similar import.

                  "INCOME TAX EXPENSE": for any period, the greater of (i)
accrued income tax expense calculated in accordance with GAAP, or (ii) income
taxes paid in cash, in each case for such period of the Borrower and its
Subsidiaries determined on a consolidated basis.

                  "INDEBTEDNESS": as to any Person, at a particular time, all
items which constitute, without duplication, (i) indebtedness for borrowed
money, (ii) indebtedness in respect of the deferred purchase price of property
(other than trade payables incurred in the ordinary course of business), (iii)
indebtedness evidenced by notes, bonds, debentures or similar instruments, (iv)
obligations with respect to any conditional sale or title retention agreement,
(v) indebtedness arising under acceptance facilities and the amount available to
be drawn under all letters of credit issued for the account of such Person and,
without duplication, all drafts drawn thereunder to the extent such Person shall
not have reimbursed the issuer in respect of the issuer's payment thereof, (vi)
all liabilities secured by any Lien on any property owned by such Person even
though such Person has not assumed or otherwise become liable for the payment
thereof (other than carriers', warehousemen's, mechanics', repairmen's or other
like non-consensual statutory Liens arising in the ordinary course of business),
(vii) Capital Lease Obligations, (viii) obligations under interest rate or
foreign currency hedging arrangements at market value, (ix) all obligations of
such Person in respect of Capital Stock subject to mandatory redemption or
redemption at the option of the holder thereof, in whole or in part, and (x) all
Contingent Obligations of such Person in respect of any of the foregoing.

                  "INTELLECTUAL PROPERTY": as defined in Section 4.15.

                                      -7-
<PAGE>

                  "INTERCOMPANY INDEBTEDNESS": loans which are made (i) by the
Borrower to any Subsidiary Guarantor, or (ii) by a direct or indirect
wholly-owned Subsidiary of the Borrower to the Borrower or to a Subsidiary
Guarantor.

                  "INTEREST EXPENSE": for any period, the sum of, without
duplication, all interest (adjusted to give effect to all interest rate swap,
cap or other interest rate hedging arrangements and fees and expenses paid in
connection therewith) paid in cash in respect of all Indebtedness during such
period of the Borrower and its Subsidiaries as determined on a consolidated
basis.

                  "INTEREST PAYMENT DATE": (i) during the Revolving Credit
Commitment Period (x) as to any ABR Advance, the first day of each month
commencing on the first of such days to occur after such ABR Advance is made or
any LIBOR Advance is converted to an ABR Advance, (y) as to any LIBOR Advance as
to which the Borrower has selected an Interest Period of one, two or three
months, the last day of such Interest Period, and (z) as to any LIBOR Advance as
to which the Borrower has selected an Interest Period of six months, the date
which occurs three months from the first day of such Interest Period and the
last day of such Interest Period; (ii) after the Revolving Credit Commitment
Period, with respect to all Advances, the first day of each month; and (iii) the
Maturity Date.

                  "INTEREST PERIOD": with respect to any LIBOR Advance, the
period commencing on, as the case may be, the Borrowing Date or Conversion Date
with respect to such LIBOR Advance and ending one, two, three or six months
thereafter as selected by the Borrower and agreed to by the Bank, PROVIDED,
HOWEVER, that:

                           (a) if any Interest Period would otherwise end on a
         day which is not a Business Day, such Interest Period shall be extended
         to the next succeeding Business Day unless the result of such extension
         would be to carry such Interest Period into another calendar month, in
         which event such Interest Period shall end on the immediately preceding
         Business Day;

                           (b) any Interest Period which begins on the last
         Business Day of a calendar month (or on a day for which there is no
         numerically corresponding day in the calendar month at the end of such
         Interest Period) shall end on the last Business Day of the calendar
         month at the end of the Interest Period;

                           (c) no Interest Period selected in respect of the
         conversion of any LIBOR Advance shall end after (i) the Revolving
         Credit Termination Date, for the period prior to the Revolving Credit
         Termination Date, and (ii) the Maturity Date, for the period after the
         Term Loan Conversion Date;

                           (d) the Borrower shall select Interest Periods such
         that, on each date that a mandatory scheduled principal payment is
         required to be made with respect to the Term Loan, (i) the aggregate
         principal balance of all ABR Advances comprising the Term Loan
         outstanding on such date, plus (ii) the aggregate principal balance of
         each LIBOR Advance comprising the Term Loan, the applicable Interest
         Period of which shall

                                      -8-
<PAGE>

         end on or before such date, shall equal or exceed the aggregate
         principal balance of the Term Loan required to be paid on such date;
         and

                           (e) the Borrower shall select Interest Periods so
         that not more than ten (10) different Interest Periods shall be
         outstanding at any one time under the Loans.

                  "INVESTMENTS": as defined in Section 8.5.

                  "LETTER OF CREDIT AGREEMENT": each Application and Agreement
for Standby Letter of Credit, in the form provided by the Bank from time to
time.

                  "LETTER OF CREDIT COMMITMENT": the commitment of the Bank to
issue Letters of Credit under and in accordance with the terms of this
Agreement.

                  "LETTER OF CREDIT COMMITMENT AMOUNT": $3,000,000, as reduced
from time to time pursuant to Section 2.6.

                  "LETTER OF CREDIT COMMITMENT PERIOD": the period from the date
hereof until the Business Day immediately preceding the Maturity Date.

                  "LETTER OF CREDIT EXPOSURE": at any date, the sum, without
duplication, of (i) the aggregate amount which may be drawn under all unexpired
Letters of Credit outstanding on such date (whether or not the conditions for
drawing thereunder have or may be satisfied), and (ii) the aggregate unpaid
reimbursement obligations in respect of the Letters of Credit on such date.

                  "LETTER OF CREDIT": as defined in Section 2.9.

                  "LEVERAGE RATIO": at any date of determination, the ratio of
(x) Funded Debt on such date to (y) EBITDA for the period of four fiscal
quarters ending on such date.

                  "LIBOR ADVANCES": collectively, the Revolving Credit Loans or
the Term Loan, as the case may be, (or any portions thereof), at such time as
they (or such portions) are made and/or being maintained at a rate of interest
based upon LIBOR.

                  "LIBOR": with respect to the Interest Period applicable to any
LIBOR Advance, a rate of interest per annum, as determined by the Bank, obtained
by dividing (and then rounding to the nearest 1/16 of 1% or, if there is no
nearest 1/16 of 1%, then to the next higher 1/16 of 1%):

                           (a) the rate quoted by the Bank to leading banks in
         the interbank eurodollar market as the rate at which the Bank is
         offering Dollar deposits in an amount equal approximately to the LIBOR
         Advance to which such Interest Period shall apply for a period equal to
         such Interest Period, as quoted at approximately 11:00 a.m. two
         Business Days prior to the first day of such Interest Period, by

                                      -9-
<PAGE>

                           (b) a number equal to 1.00 MINUS the aggregate of the
         then stated maximum rates during such Interest Period of all reserve
         requirements (including, without limitation, marginal, emergency,
         supplemental and special reserves), expressed as a decimal, established
         by the Board of Governors of the Federal Reserve System and any other
         banking authority to which the Bank and other major United States money
         center banks are subject, in respect of eurocurrency funding (currently
         referred to as "Eurocurrency Liabilities" in Regulation D of the Board
         of Governors of the Federal Reserve System) or in respect of any other
         category of liabilities including deposits by reference to which the
         interest rate on LIBOR Advances is determined or any category of
         extensions of credit or other assets which includes loans by
         non-domestic offices of the Bank to United States residents. Such
         reserve requirements shall include, without limitation, those imposed
         under such Regulation D. LIBOR Advances shall be deemed to constitute
         Eurocurrency liabilities and as such shall be deemed to be subject to
         such reserve requirements without benefit of credits for proration,
         exceptions or offsets which may be available from time to time to the
         Bank under such Regulation D. LIBOR shall be adjusted automatically on
         and as of the effective date of any change in any such reserve
         requirement.

                  "LICENSE": as defined in Section 4.15.

                  "LIEN": any mortgage, pledge, hypothecation, assignment,
deposit or preferential arrangement, encumbrance, lien (statutory or other), or
other security agreement or security interest of any kind or nature whatsoever,
including, without limitation, any conditional sale or other title retention
agreement and any capital or financing lease having substantially the same
economic effect as any of the foregoing.

                  "LIQUID INVESTMENTS": (i) normal business banking accounts,
(ii) dollar denominated time deposits, certificates of deposit and bankers
acceptances maturing within 180 days from the date of acquisition thereof issued
or guaranteed by or placed with, and money market deposit accounts issued or
offered by, any domestic office of any commercial bank whose (or whose parent
company's) unsecured non-credit supported short-term commercial paper rating at
the time of such acquisition is the highest credit rating obtainable from
Standard & Poor's Ratings Services, a division of The McGraw-Hill Companies,
Inc., or any successor thereto ("S&P") and Moody's Investors Service, Inc. or
any successor thereto ("MOODY'S") or, if rated by only one such rating agency,
the highest credit rating obtainable from such rating agency, (iii) securities
issued, or directly and fully guaranteed, or insured, by the United States of
America or any agency or instrumentality thereof (provided that the full faith
and credit of the United States of America is pledged in full support thereof)
having maturities of not more than one year from the date of acquisition, (iv)
commercial paper maturing within 270 days from the date of acquisition thereof
and having, at such date of acquisition, the highest credit rating obtainable
from S&P or from Moody's, (v) marketable direct obligations issued by any state
of the United States of America or any political subdivision of any such state
or any public instrumentality thereof maturing within one year from the date of
acquisition thereof and, at the time of acquisition, having one of the two
highest ratings obtainable from either S&P or Moody's, and (vi) equity
securities traded on any nationally recognized securities exchange in the United
States of America.

                                      -10-
<PAGE>

                  "LOAN DOCUMENTS": collectively, this Agreement, the Note, each
Letter of Credit Agreement and the Collateral Documents.

                  "LOANS": the Revolving Credit Loans or the Term Loan, as the
case may be.

                  "MARGIN STOCK": any "MARGIN STOCK", as defined in Regulation U
of the Board of Governors of the Federal Reserve System, as amended,
supplemented or otherwise modified from time to time.

                  "MATERIAL ADVERSE CHANGE": a material adverse change in (i)
the financial condition, operations, business, prospects or property of (A) the
Borrower or (B) the Borrower and its Subsidiaries taken as a whole, (ii) the
ability of the Borrower or any of its Subsidiaries to perform its obligations
under the Loan Documents to which it is a party or (iii) the ability of the Bank
to enforce the Loan Documents.

                  "MATERIAL ADVERSE EFFECT": a material adverse effect on (i)
the financial condition, operations, business, prospects or property of (A) the
Borrower or (B) the Borrower and its Subsidiaries taken as a whole, (ii) the
ability of the Borrower or any of its Subsidiaries to perform its obligations
under the Loan Documents to which it is a party or (iii) the ability of the Bank
to enforce the Loan Documents.

                  "MATURITY DATE": (i) until such time that the Term Loan
Election occurs, the date occurring 364 days after the Effective Date, and (ii)
after the Term Loan Election occurs (if at all), September 17, 2006; or, in the
case of either (i) or (ii), such earlier date on which the Note shall become due
and payable, whether by acceleration or otherwise.

                  "MG": MG (Bermuda) Ltd., a corporation formed under the laws
of Bermuda.

                  "MULTIEMPLOYER PLAN": a Pension Plan which is a multiemployer
plan as defined in Section 4001(a)(3) of ERISA.

                  "NOTE": as defined in Section 2.3.

                  "NOTICE OF CONVERSION": a notice substantially in the form of
Exhibit C.

                  "OPERATING ENTITY": any Person or any business or operating
unit of a Person which is, or could be, operated separate and apart from (i) the
other businesses and operations of such Person, or (ii) any other line of
business or business segment.

                  "ORGANIZATIONAL DOCUMENTS": as to any Person which is (i) a
corporation, the certificate or articles of incorporation and by-laws of such
Person, (ii) a limited liability company, the limited liability company
agreement or similar agreement of such Person, (iii) a partnership, the
partnership agreement or similar agreement of such Person, or (iv) any other
form of entity or organization, the organizational documents analogous to the
foregoing.

                                      -11-
<PAGE>

                  "PBGC": the Pension Benefit Guaranty Corporation established
pursuant to Subtitle A of Title IV of ERISA, or any Governmental Authority
succeeding to the functions thereof.

                  "PENSION PLAN": at any date of determination, any Employee
Benefit Plan (including a Multiemployer Plan), the funding requirements of which
(under Section 302 of ERISA or Section 412 of the Code) are, or at any time
within the six years immediately preceding such date, were in whole or in part,
the responsibility of the Borrower, any of its Subsidiaries or any ERISA
Affiliate.

                  "PERMITTED LIEN": a Lien permitted to exist under Section 8.2.

                  "PERSON": any individual, firm, partnership, limited liability
company, joint venture, corporation, association, business enterprise, joint
stock company, unincorporated association, trust, Governmental Authority or any
other entity, whether acting in an individual, fiduciary, or other capacity, and
for the purpose of the definition of "ERISA Affiliate", a trade or business.

                  "PRIME RATE": a rate of interest per annum equal to the rate
of interest publicly announced in New York City by the Bank from time to time as
its prime commercial lending rate (which rate is not the lowest rate at which
the Bank may make extensions of credit), such rate to be adjusted automatically
(without notice) on the effective date of any change in such publicly announced
rate.

                  "PROHIBITED TRANSACTION": a transaction which is prohibited
under Section 4975 of the Code or Section 406 of ERISA and not exempt under
Section 4975 of the Code or Section 408 of ERISA.

                  "READJUSTMENT RATE": the yield to maturity on or about the
date of the applicable Fixed Rate Funding Loss Event on U.S. Treasury Notes
trading in the secondary market in reasonable volume at a price as close to par
as possible, and with a final maturity closest to the Maturity Date.

                  "REAL PROPERTY": all real property owned or leased by the
Borrower or any of its Subsidiaries.

                  "REGULATORY CHANGE": (i) the introduction or phasing in of any
law, rule or regulation after the Effective Date, (ii) the issuance or
promulgation after the Effective Date of any directive, guideline or request
from any central bank or United States or foreign Governmental Authority
(whether or not having the force of law), or (iii) any change after the
Effective Date in the interpretation of any existing law, rule, regulation,
directive, guideline or request by any central bank or United States or foreign
Governmental Authority charged with the administration thereof.

                                      -12-
<PAGE>

                  "REIMBURSEMENT OBLIGATIONS": all of the obligations and
liabilities of the Borrower (a) under each Letter of Credit Agreement, and (b)
hereunder in respect of the Letters of Credit.

                  "REPORTABLE EVENT": with respect to any Pension Plan, (i) any
event set forth in Sections 4043(c) (other than a Reportable Event as to which
the 30 day notice requirement is waived by the PBGC under applicable
regulations), 4062(c) or 4063(a) of ERISA or the regulations thereunder, (ii) an
event requiring the Borrower, any of its Subsidiaries or any ERISA Affiliate to
provide security to a Pension Plan under Section 401(a)(29) of the Code, or
(iii) any failure to make any payment required by Section 412(m) of the Code.

                  "RESTRICTED PAYMENT": as to any Person (i) any dividend or
other distribution, direct or indirect, on account of any shares of Capital
Stock or other equity interest in such Person now or hereafter outstanding
(other than a dividend payable solely in shares of such Capital Stock to the
holders of such shares), (ii) any redemption, retirement, sinking fund or
similar payment, purchase or other acquisition, direct or indirect, of any
shares of any class of Capital Stock or other equity interest in such Person now
or hereafter outstanding, and (iii) any payment of principal or premium with
respect to Indebtedness of such Person to any Affiliate, whether at maturity,
upon acceleration, or otherwise.

                  "REVOLVING CREDIT COMMITMENT": the Bank's undertaking during
the Revolving Credit Commitment Period to make Revolving Credit Loans, subject
to the terms and conditions hereof, in an aggregate outstanding principal amount
not exceeding at any time the Revolving Credit Commitment Amount.

                  "REVOLVING CREDIT COMMITMENT AMOUNT": $25,000,000, as reduced
from time to time pursuant to Section 2.5.

                  "REVOLVING CREDIT COMMITMENT PERIOD": the period from the date
hereof until the Business Day immediately preceding the Revolving Credit
Termination Date.

                  "REVOLVING CREDIT LOAN" and "REVOLVING CREDIT LOANS": as
defined in Section 2.1.

                  "REVOLVING CREDIT TERMINATION DATE": the date occurring 364
days after the Effective Date.

                  "SALE AND LEASEBACK TRANSACTION": any transaction or series of
related transactions pursuant to which a Person sells or transfers any property
in connection with the leasing, or the resale against installment payments, of
such property to the seller or transferor.

                  "SECURITY AGREEMENT": the Borrower Security Agreement,
substantially in the form of Exhibit D, as the same may be amended, supplemented
or otherwise modified from time to time.

                  "SENTRY GROUP": The Sentry Group, Inc., a Massachusetts
corporation.

                                      -13-
<PAGE>

                  "SOLVENT": as to any Person, (i) such Person's total assets
exceed its total liabilities, AND (ii) such Person is not INSOLVENT, as such
term is defined in Section 101(32) of the Bankruptcy Code (11 U.S.C. ss. 101 ET
SEq.).

                  "SPECIAL COUNSEL": Emmet, Marvin & Martin, LLP, special
counsel to the Bank.

                  "SUBSIDIARY": as to any Person, any corporation, association,
partnership, limited liability company, joint venture or other business entity
of which such Person or any Subsidiary of such Person, directly or indirectly,
either (i) in respect of a corporation, owns or controls more than 50% of the
outstanding Capital Stock having ordinary voting power to elect a majority of
the board of directors, irrespective of whether a class or classes shall or
might have voting power by reason of the happening of any contingency, or (ii)
in respect of an association, partnership, limited liability company, joint
venture or other business entity, is entitled to share in more than 50% of the
profits and losses, however determined.

                  "SUBSIDIARY GUARANTOR": collectively, Sentry Group, MG and
each other each Subsidiary of the Borrower which has executed and delivered to
the Bank a Subsidiary Guaranty or a supplement thereto.

                  "SUBSIDIARY GUARANTY": the Subsidiary Guaranty, substantially
in the form of Exhibit E, as amended, supplemented or otherwise modified from
time to time.

                  "TAXES": any and all present or future income, stamp,
franchise or other taxes, levies, imposts, duties, fees, assessments,
deductions, withholdings, or other charges of whatever nature, now or hereafter
imposed, levied, collected, withheld, or assessed by any jurisdiction, or by any
department, agency, state or other political subdivision thereof or therein.

                  "TERM LOAN": as defined in Section 2.2.

                  "TERM LOAN CONVERSION DATE": as defined in Section 2.2.

                  "TERM LOAN ELECTION": as defined in Section 2.2.

                  "TERMINATION EVENT": with respect to any Pension Plan, (i) a
Reportable Event, (ii) the termination of a Pension Plan, or the filing of a
notice of intent to terminate a Pension Plan, or the treatment of a Pension Plan
amendment as a termination under Section 4041(c) of ERISA, (iii) the institution
of proceedings to terminate a Pension Plan under Section 4042 of ERISA, or (iv)
the appointment of a trustee to administer any Pension Plan under Section 4042
of ERISA.

         1.2.     PRINCIPLES OF CONSTRUCTION

                  (a) All terms defined in this Agreement shall have the
meanings given such terms herein when used in the other Loan Documents or any
certificate, opinion or other document made or delivered pursuant hereto or
thereto, unless otherwise defined therein.

                                      -14-
<PAGE>

                  (b) As used in the Loan Documents and in any certificate,
opinion or other document made or delivered pursuant thereto, accounting terms
not defined in Section 1.1, and accounting terms partly defined in Section 1.1,
to the extent not defined, shall have the respective meanings given to them
under GAAP. If at any time any change in GAAP would affect the computation of
any financial ratio or requirement set forth in this Agreement, the Bank and the
Borrower shall negotiate in good faith to amend such ratio or requirement to
reflect such change in GAAP, PROVIDED THAT, until so amended, (i) such ratio or
requirement shall continue to be computed in accordance with GAAP prior to such
change therein and (ii) the Borrower shall provide to the Bank financial
statements and other documents required under this Agreement or as reasonably
requested hereunder setting forth a reconciliation between calculations of such
ratio or requirement made before and after giving effect to such change in GAAP.

                  (c) The words "hereof", "herein", "hereto" and "hereunder" and
similar words when used in a Loan Document shall refer to such Loan Document as
a whole and not to any particular provision thereof, and Section, schedule and
exhibit references contained therein shall refer to Sections thereof or
schedules or exhibits thereto unless otherwise expressly provided therein.

                  (d) Unless the context otherwise requires, words in the
singular number include the plural, and words in the plural include the
singular.

                  (e) Unless specifically provided in a Loan Document to the
contrary, any reference to a time shall refer to such time in New York City.

                  (f) Unless specifically provided in a Loan Document to the
contrary, in the computation of periods of time from a specified date to a later
specified date, the word "from" means "from and including" and the words "to"
and "until" each means "to but excluding".

                  (g) References in any Loan Document to a fiscal period shall
refer to that fiscal period of the Borrower.

2.       AMOUNT AND TERMS OF LOANS

         2.1.     REVOLVING CREDIT LOANS

                  Subject to the terms and conditions hereof, the Bank agrees to
make revolving credit loans (each a "REVOLVING CREDIT LOAN" and collectively
with all other Revolving Credit Loans, the "REVOLVING CREDIT LOANS") to the
Borrower from time to time during the Revolving Credit Commitment Period;
PROVIDED THAT the aggregate principal amount of the Revolving Credit Loans
outstanding at any time shall not exceed (a) the Revolving Credit Commitment
Amount MINUS (b) the Letter of Credit Exposure. During the Revolving Credit
Commitment Period, the Borrower may borrow, prepay in whole or in part and
reborrow under the Revolving Credit Commitment, all in accordance with the terms
and conditions of this Agreement. Subject to the provisions of Sections 2.4 and
3.3, at the option of the Borrower, Revolving Credit Loans may be made as (i)
one or more ABR Advances, (ii) one or more LIBOR Advances or (iii) any
combination thereof.

                                      -15-
<PAGE>

         2.2.     TERM LOAN

                  (a) On the Revolving Credit Termination Date, provided that no
Default or Event of Default shall then exist, the outstanding principal balance
of the Revolving Credit Loans may, at the option of the Borrower, be (i) repaid
in full, or (ii) converted into a term loan (the "TERM LOAN", such date then
becoming the "TERM LOAN CONVERSION DATE"). The Borrower shall give the Bank at
least 15, but not more than 60, days prior notice of its election to convert the
Revolving Credit Loans to the Term Loan (the "TERM LOAN ELECTION"). At the
option of the Borrower, the Term Loan may be made or, subject to the provisions
of Section 3.3, maintained, as (i) one or more ABR Advances, (ii) one or more
LIBOR Advances, (iii) a Fixed Rate Advance or (iv) any combination thereof.

                  (b) The principal amount of the Term Loan shall be payable in
60 consecutive monthly installments of principal, each in an amount equal to
1/60 of the original principal amount of the Term Loan and commencing on the
first day of the first month immediately following the Term Loan Conversion
Date, PROVIDED, HOWEVER, that notwithstanding the foregoing the final
installment shall be in the amount necessary to repay the outstanding principal
amount of the Term Loan.

         2.3.     NOTE

                  The Loans shall be evidenced by a promissory note (the "NOTE")
substantially in the form of Exhibit A, with appropriate insertions therein,
payable to the order of the Bank, dated the Effective Date, and in a principal
amount equal to the Revolving Credit Commitment Amount.

         2.4.     PROCEDURE FOR BORROWING

                  (a) The Borrower may borrow under the Revolving Credit
Commitment on any Business Day during the Revolving Credit Commitment Period,
PROVIDED THAT the Borrower shall have delivered a Borrowing Request to the Bank,
which shall be sent by telecopy (confirmed promptly, and in any event within
five Business Days, by the delivery to the Bank of a manually signed
counterpart), no later than: 11:00 a.m. of the third Business Day prior to the
requested Borrowing Date, in the case of LIBOR Advances, and 11:00 a.m. on the
requested Borrowing Date, in the case of ABR Advances, specifying (A) the
aggregate principal amount to be borrowed, (B) the requested Borrowing Date, (C)
whether such borrowing is to consist of one or more LIBOR Advances, an ABR
Advance, or a combination thereof and (D) if the borrowing is to consist of one
or more LIBOR Advances, the length of the Interest Period for each such LIBOR
Advance. Each (i) LIBOR Advance made on each Borrowing Date, when aggregated
with all amounts to be converted to a LIBOR Advance on such date and having the
same Interest Period as the LIBOR Advance to be made, shall equal no less than
$500,000 or a whole multiple of $100,000 in excess thereof, and (ii) ABR Advance
made on each Borrowing Date shall equal no less than $100,000 or an integral
multiple thereof (or, if less, the Available Revolving Credit Commitment on such
date).

                                      -16-
<PAGE>

                  (b) Subject to the satisfaction of the terms and conditions of
this Agreement, as determined by the Bank, the requested Loans shall be made
available by the Bank on the requested Borrowing Date to the Borrower at the
office of the Bank specified in Section 10.2 by crediting the account of the
Borrower on the books of such office with the amount of such requested Loans.

                  (c) If the Bank makes a new Loan on a Borrowing Date on which
the Borrower is to repay a Loan, the Bank shall apply the proceeds of the new
Loan to make such repayment, and only the excess of the proceeds of the new Loan
over the Loan being repaid need be made available to the Borrower.

         2.5.     TERMINATION OF COMMITMENT; REDUCTION OF COMMITMENT AMOUNT

                  (a) The Borrower shall have the right, upon at least three
Business Days' prior written notice to the Bank, to terminate the Revolving
Credit Commitment or from time to time to permanently reduce the Revolving
Credit Commitment Amount, PROVIDED THAT (x) any such reduction shall be in the
amount of $1,000,000 or a whole multiple of $500,000 in excess thereof, and (y)
the Revolving Credit Commitment Amount may not be reduced to less than
$1,000,000 without terminating the Revolving Credit Commitment. Simultaneously
with each reduction of the Revolving Credit Commitment Amount under this
Section, the Borrower shall pay the Commitment Fee accrued on the amount by
which the Revolving Credit Commitment Amount has been reduced.

                  (b) REDUCTION OF THE LETTER OF CREDIT COMMITMENT AMOUNT. The
Letter of Credit Commitment Amount shall not be reduced until such time as the
Revolving Credit Commitment Amount shall equal such Letter of Credit Commitment
Amount, and thereafter shall in each case be reduced, automatically, by a sum
equal to the amount of each such reduction in the Revolving Credit Commitment
Amount.

         2.6.     PREPAYMENTS OF THE LOANS; PAYMENT ON MATURITY

                  (a) VOLUNTARY PREPAYMENTS. The Borrower may, at its option,
prepay the Loans without premium or penalty (but subject to Section 3.4), in
full at any time or in part from time to time by notifying the Bank in writing
no later than 12:00 noon on the proposed prepayment date, in the case of Loans
consisting of ABR Advances or a Fixed Rate Advance, and at least three Business
Days prior to the proposed prepayment date, in the case of Loans consisting of
LIBOR Advances, specifying whether the Advances to be prepaid are ABR Advances,
LIBOR Advances, a Fixed Rate Advance or a combination thereof, the amount to be
prepaid and the date of prepayment. Each such notice shall be irrevocable and
the amount specified in each such notice, together with interest accrued on such
amount to the date of prepayment, shall be due and payable on the date
specified. Each partial prepayment pursuant to this subsection shall be in an
aggregate principal amount of $250,000 or a whole multiple of $50,000 in excess
thereof, or, if less, the outstanding principal balance of the Revolving Credit
Loans or Term Loan, as the case may be. After giving effect to any partial
prepayment with respect to LIBOR Advances which were made (whether as the result
of a borrowing or a conversion) on the same date and which

                                      -17-
<PAGE>

had the same Interest Period, the outstanding principal balance of such LIBOR
Advances shall exceed (subject to Section 3.3) $500,000 or a whole multiple of
$100,000 in excess thereof.

                  (b) MANDATORY PREPAYMENTS RELATING TO SALES OF CAPITAL STOCK.
An amount equal to 100% of the net proceeds of any public secondary offering of
Capital Stock of the Borrower shall be applied to prepay the Loans within one
Business Day after the receipt thereof by the Borrower.

                  (c) MANDATORY PREPAYMENTS RELATING TO TERMINATIONS OF THE
REVOLVING CREDIT COMMITMENT AND REDUCTIONS OF THE REVOLVING CREDIT COMMITMENT
AMOUNT. (i) Simultaneously with the termination of the Revolving Credit
Commitment under Section 2.5, the Borrower shall prepay the Revolving Credit
Loans in full; and (ii) simultaneously with a reduction of the Revolving Credit
Commitment Amount under Section 2.5, the Borrower shall prepay the Revolving
Credit Loans by the aggregate amount, if any, by which the sum of the aggregate
principal amount of the Revolving Credit Loans PLUS the Letter of Credit
Exposure exceeds the Revolving Credit Commitment Amount as so reduced.

                  (d) PREPAYMENTS GENERALLY. With each prepayment of a Loan, the
Borrower shall pay all interest accrued on the principal amount prepaid to the
date of prepayment. Each prepayment of the Term Loan shall be applied against
the remaining installments of principal required to be paid pursuant to Section
2.2(b) in the inverse order of the maturity thereof. Unless otherwise specified
by the Borrower, each prepayment of Loans shall first be applied to ABR
Advances.

                  (e) MATURITY. The outstanding principal balance of the Loans,
all accrued and unpaid interest thereon and all fees and expenses payable
hereunder shall be due and payable on the Maturity Date.

         2.7.     PAYMENTS

                  (a) Each payment of principal and interest on the Loans and of
all of the fees to be paid to the Bank in connection with this Agreement shall
be made by the Borrower prior to 1:00 p.m. on the date such payment is due to
the Bank at the Bank's office specified in Section 10.2, in each case in lawful
money of the United States, in immediately available funds and without set-off
or counterclaim. The failure of the Borrower to make any such payment by such
time shall not constitute a Default, PROVIDED THAT such payment is made on such
due date, but any such payment made after 1:00 p.m. on such due date shall be
deemed to have been made on the next Business Day for the purpose of calculating
interest on amounts outstanding on the Loans.

                  (b) If any payment hereunder or under the Note shall be due
and payable on a day which is not a Business Day, the due date thereof (except
as otherwise provided in the definition of Interest Period) shall be extended to
the next Business Day and (except with respect to payments in respect of the
Fees) interest shall be payable at the applicable rate specified herein during
such extension, provided, however that if such next Business Day is after the
Maturity Date, any such payment shall be due on the immediately preceding
Business Day.

                                      -18-
<PAGE>

         2.8.     USE OF PROCEEDS

                  The Borrower agrees that the proceeds of the Revolving Credit
Loans shall be used solely, directly or indirectly, to (i)
********************************************************************************
(ii) fund other Acquisitions, (iii) refinance the Existing Indebtedness, and
(iv) provide working capital for the Borrower and its Subsidiaries and for their
general corporate purposes not inconsistent with the provisions hereof. No part
of the proceeds of any Loan nor any Letter of Credit will be used, directly or
indirectly, for a purpose which violates any law, including, without limitation,
the provisions of Regulations T, U or X of the Board of Governors of the Federal
Reserve System, as amended.

         2.9.     LETTER OF CREDIT SUB-FACILITY

                  (a) Subject to the terms and conditions of this Agreement, the
Bank agrees to issue standby letters of credit (each, a "LETTER OF CREDIT")
during the Letter of Credit Commitment Period for the account of the Borrower,
PROVIDED THAT immediately after the issuance of each Letter of Credit (i) the
Letter of Credit Exposure shall not exceed the Letter of Credit Commitment
Amount, and (ii) the sum of the aggregate principal amount of the Revolving
Credit Loans PLUS the Letter of Credit Exposure would not exceed the Revolving
Credit Commitment Amount. Each of the Existing L/Cs shall be deemed to have been
issued under the Letter of Credit Commitment.

                  (b) Each Letter of Credit shall have an expiration date which
shall not be later than the Business Day immediately preceding the Maturity
Date, PROVIDED HOWEVER, that the Bank may agree, in its sole discretion, to
issue Letters of Credit which have an expiration date later than the Revolving
Credit Termination Date, at such time or times PRIOR TO the Term Loan Election
having occurred. In the event that any Letters of Credit remain outstanding on
the Maturity Date, whether the Maturity Date has occurred because of the Term
Loan Election not having occurred or otherwise, the Borrower shall deposit with
the Bank on the Maturity Date an amount equal to the Letter of Credit Exposure
on the Maturity Date in a cash collateral account under the exclusive control of
the Bank.

                  (c) Each Letter of Credit shall be issued for the account of
the Borrower in support of an obligation of the Borrower in favor of a
beneficiary who has requested the issuance of such Letter of Credit as a
condition to a transaction entered into in connection with the business of the
Borrower. The Borrower shall give the Bank a Letter of Credit Agreement for such
Letter of Credit by 12:00 noon on the requested date of issuance of a Letter of
Credit. Each Letter of Credit shall be in form and substance reasonably
satisfactory to the Bank, with such provisions with respect to the conditions
under which a drawing may be made thereunder and the documentation required in
respect of such drawing as the Bank shall reasonably require.

                  (d) In determining whether to pay under any Letter of Credit,
the Bank shall have no obligation to the Borrower other than to confirm that any
documents required to be delivered under such Letter of Credit have been
delivered and that they appear to comply on their

                                      -19-
<PAGE>

face with the requirements of such Letter of Credit. Upon each payment by the
Bank under a Letter of Credit, the Borrower shall reimburse the Bank for the
amount thereof upon demand therefor by the Bank. If all or any portion of any
Reimbursement Obligation in respect of a Letter of Credit shall not be paid when
due (whether upon demand, by acceleration or otherwise), such overdue amount
shall bear interest, payable upon demand by the Bank, at a rate per annum equal
to the Alternate Base Rate PLUS the Applicable Margin applicable to ABR Advances
PLUS 2%, from the date of such nonpayment until paid in full (whether before or
after the entry of a judgment thereon).

                  (e) Notwithstanding anything to the contrary contained in any
Letter of Credit Agreement, to the extent that the terms of this Agreement shall
be inconsistent with the terms of such Letter of Credit Agreement, the terms of
this Agreement shall govern.

         2.10.    ABSOLUTE OBLIGATION WITH RESPECT TO LETTER OF CREDIT PAYMENTS

                  The Borrower's obligation to reimburse the Bank for each
payment under or in respect of a Letter of Credit shall be absolute and
unconditional under any and all circumstances and irrespective of any set-off,
counterclaim or defense to payment which the Borrower may have or have had
against the beneficiary of such Letter of Credit, the Bank or any other Person,
including any defense based on the failure of any drawing to conform to the
terms of such Letter of Credit, any drawing document proving to be forged,
fraudulent or invalid, or the illegality, invalidity, irregularity or
unenforceability of such Letter of Credit, this Agreement or any other Loan
Document, PROVIDED THAT with respect to any Letter of Credit, the foregoing
shall not relieve the Bank of any liability it may have to the Borrower for any
actual damages sustained by the Borrower arising from a wrongful payment under
such Letter of Credit made as a result of the Bank's gross negligence or willful
misconduct.

3.       INTEREST, FEES, YIELD PROTECTIONS, ETC.

         3.1.     INTEREST RATE AND PAYMENT DATES

                  (a) PRIOR TO MATURITY. Except as otherwise provided in
Sections 3.1(b) and 3.1(c), prior to maturity, the Loans shall bear interest on
the outstanding principal balance thereof at the applicable interest rate or
rates per annum set forth below:

                ADVANCES                       INTEREST RATE

         Each ABR Advance               Alternate Base Rate PLUS
                                          the Applicable Margin

         Each LIBOR Advance             LIBOR for the applicable Interest Period
                                          PLUS the Applicable Margin

         A Fixed Rate Advance           The Fixed Rate

                                      -20-
<PAGE>

                  (b) LATE CHARGES. If all or any portion of the principal
balance of or interest payable on any of the Loans or any other amount payable
under the Loan Documents shall not be paid when due (whether at the stated
maturity thereof, by acceleration or otherwise), such overdue amount shall bear
interest at a rate per annum (whether before or after the entry of a judgment
thereon) equal to 2% PLUS the rate which would otherwise be applicable pursuant
to Section 3.1(a), from the date such amount was due to the date such amount is
paid in full. For purposes of the preceding sentence, the rate applicable
pursuant to Section 3.1(a) to any overdue principal, interest or other amount
payable under the Loan Documents shall be (i) in the case of an overdue
principal balance of any LIBOR Advance, the applicable LIBOR PLUS the Applicable
Margin until the last day of the applicable Interest Period (or the earlier
termination thereof pursuant to this Agreement) and thereafter at the Alternate
Base Rate and (ii) in all other cases, the Alternate Base Rate. All such
interest shall be payable on demand.

                  (c) COMPUTATION. Interest on (i) ABR Advances to the extent
based on the Prime Rate shall be calculated on the basis of a 365 or 366-day
year (as the case may be), and (ii) ABR Advances to the extent based on the
Federal Funds Rate, on LIBOR Advances and on a Fixed Rate Advance shall be
calculated on the basis of a 360-day year for the actual number of days elapsed.
Except as otherwise provided in Section 3.1(b), interest shall be payable in
arrears on each Interest Payment Date and upon each payment (including
prepayment) of the Loans. Any change in the interest rate on the Loans resulting
from a change in the Alternate Base Rate or reserve requirements shall become
effective as of the opening of business on the day on which such change shall
become effective. Each determination of the Alternate Base Rate or a LIBOR by
the Bank pursuant to this Agreement shall be conclusive and binding on all
parties hereto absent manifest error. At no time shall the interest rate payable
on the Loans, together with the fees and all other amounts payable under the
Loan Documents to the Bank, to the extent the same are construed to constitute
interest, exceed the maximum rate of interest permitted by applicable law.

         3.2.     FEES

                  (a) COMMITMENT FEE. The Borrower agrees to pay to the Bank a
fee on the amount of the average daily difference between the outstanding
Revolving Credit Loans and the Revolving Credit Commitment Amount at the rate of
0.25% per annum (the "COMMITMENT FEE"). The Commitment Fee shall be payable
quarterly in arrears, calculated through the last day of each March, June,
September and December of each year, commencing on the first such day following
the Effective Date, and ending on the Revolving Credit Termination Date. The
Commitment Fee shall be calculated on the basis of a 365 or 366 day year, as the
case may be, for the actual number of days elapsed. As soon as possible on or
after each quarter-end date, the Bank shall notify the Borrower of the
Commitment Fee due for the preceding quarter, and the Borrower shall remit
payment thereof to the Bank within ten (10) Business Days thereafter.

                  (b) FACILITY FEE. The Borrower agrees to pay to the Bank a fee
based upon the total Revolving Credit Commitment Amount (the "FACILITY FEE") in
the amount of $125,000. Prior to the Effective Date, the Borrower has paid to
the Bank $25,000 of the Facility Fee. The remainder of the Facility Fee shall be
payable on the Effective Date.

                                      -21-
<PAGE>

                  (c) LETTER OF CREDIT FEES. The Borrower agrees to pay to the
Bank the Bank's standard fees with respect to each Letter of Credit, plus an
issuance fee equal to 1.50% of the face amount of such Letter of Credit.

         3.3.     CONVERSIONS

                  (a) Provided no Default or Event of Default shall exist, the
Borrower may elect from time to time to convert one or more LIBOR Advances to
ABR Advances by submitting a duly executed Notice of Conversion to the Bank at
least one Business Day prior to such election, which notice shall be
irrevocable, specifying the amount to be converted, PROVIDED THAT any such
conversion of LIBOR Advances shall only be made on the last day of the Interest
Period applicable thereto. In addition, the Borrower may elect from time to time
to (i) convert ABR Advances to LIBOR Advances and (ii) continue LIBOR Advances
as new LIBOR Advances, in each case by giving the Bank at least three Business
Days' prior irrevocable notice of such election, specifying the amount to be so
converted and the initial Interest Period relating thereto, PROVIDED THAT any
such conversion of ABR Advances to LIBOR Advances shall only be made on a
Business Day and any such conversion of LIBOR Advances to new LIBOR Advances
shall only be made on the last day of the Interest Period applicable to the
LIBOR Advances which are to be converted to such new LIBOR Advances. Advances
may be converted pursuant to this Section in whole or in part, PROVIDED THAT the
amount to be converted to a LIBOR Advance, when aggregated with any LIBOR
Advance to be made on such date in accordance with Section 2.5(a) and having the
same Interest Period, shall be $500,000 or a whole multiple of $100,000 in
excess thereof.

                  (b) Provided no Default or Event of Default shall exist, the
Borrower may elect at any one time on or after the Term Loan Conversion Date to
convert one or more LIBOR Advances and/or ABR Advances to a Fixed Rate Advance
by giving the Bank at least three Business Day's prior irrevocable notice of
such election, specifying the amount to be converted, PROVIDED THAT any such
conversion of LIBOR Advances shall only be made on the last day of the Interest
Period applicable thereto. The Fixed Rate Advance shall have a maturity on the
Maturity Date and shall be in an amount equal to $500,000 or a whole multiple of
$100,000 in excess thereof.

                  (c) Upon the occurrence and during the continuance of a
Default or an Event of Default, all LIBOR Advances shall be automatically
converted to ABR Advances on the last day of the applicable Interest Period.

                  (d) Each conversion shall be effected by the Bank by applying
the proceeds of the new ABR Advance, LIBOR Advance or Fixed Rate Advance, as the
case may be, to the Advances (or portion thereof) being converted. Any such
conversion shall not constitute a borrowing for purposes of Section 6.

                  (e) If the Borrower shall have failed to elect to continue a
LIBOR Advance as a new LIBOR Advance prior to the expiration of its Interest
Period, the amount of the Loan

                                      -22-
<PAGE>

represented by such Advance shall be automatically converted to an ABR Advance
at the expiration of its Interest Period.

         3.4.     INDEMNIFICATION FOR LOSS

                  (a) Notwithstanding anything contained herein to the contrary,
if the Borrower shall fail for any reason to borrow or convert an Advance after
it shall have given notice to do so in which it shall have requested a LIBOR
Advance, or if a LIBOR Advance shall be terminated for any reason prior to the
last day of the Interest Period applicable thereto, or if any repayment or
prepayment of the principal amount of a LIBOR Advance is made by the Borrower
for any reason on a date which is prior to the last day of the Interest Period
applicable thereto, the Borrower agrees to indemnify the Bank against, and to
pay on demand directly to the Bank the amount (calculated by the Bank using any
method chosen by the Bank which is customarily used by the Bank for such
purpose) equal to any loss or out-of-pocket expense suffered by the Bank as a
result of such failure to borrow or convert, or such termination, repayment or
prepayment, including any loss, cost or expense suffered by the Bank in
liquidating or employing deposits acquired to fund or maintain the funding of
such LIBOR Advance, or redeploying funds prepaid or repaid, in amounts which
correspond to such LIBOR Advance, and any internal processing charge customarily
charged by the Bank in connection therewith.

                  (b) If (i) for any reason after the Borrower has sent a Notice
of Conversion pursuant to Section 3.3(b) requesting a Fixed Rate Advance, or
(ii) after the Borrower has borrowed a Fixed Rate Advance, a Fixed Rate Funding
Loss Event shall occur, the Borrower agrees to indemnify the Bank against, and
to promptly pay on demand directly to the Bank, any loss or expense suffered by
the Bank as a result of such Fixed Rate Funding Loss Event. Any such loss (a
"FIXED RATE FUNDING Loss") shall equal the net present value (if positive) of
the product of (x) the Fixed Rate MINUS the Readjustment Rate in respect of such
installment or part thereof multiplied by (y) a fraction, the numerator of which
is the number of days from and including the date of the Fixed Rate Funding Loss
Event to the date such installment, or part thereof subject to such Fixed Rate
Funding Loss, would otherwise have been due had such Fixed Rate Funding Loss
Event not occurred, and the denominator of which is 360. Net present value shall
be calculated on a monthly basis using the Readjustment Rate as the discount
rate.

         3.5.     CAPITAL ADEQUACY

                  If the amount of capital required or expected to be maintained
by the Bank or any Person directly or indirectly owning or controlling the Bank
(each a "CONTROL PERSON"), shall be affected by the occurrence of a Regulatory
Change and the Bank shall have determined that such Regulatory Change shall have
had or will thereafter have the effect of reducing (i) the rate of return on the
Bank's or such Control Person's capital, or (ii) the asset value to the Bank or
such Control Person of the Loans made or maintained by the Bank or the
Reimbursement Obligations, in any case to a level below that which the Bank or
such Control Person could have achieved or would thereafter be able to achieve
but for such Regulatory Change (after taking into account the Bank's or such
Control Person's policies regarding capital adequacy) by an amount deemed by the
Bank to be material to the Bank or Control Person, then, within ten days after
demand by the

                                      -23-
<PAGE>

Bank, the Borrower shall pay to the Bank or such Control Person such additional
amount or amounts as shall be sufficient to compensate the Bank or such Control
Person, as the case may be, for such reduction.

         3.6.     REIMBURSEMENT FOR INCREASED COSTS

                  If the Bank shall determine that a Regulatory Change:

                           (a) does or shall subject it to any Taxes of any kind
         whatsoever with respect to any LIBOR Advances or its obligations under
         this Agreement to make LIBOR Advances, or change the basis of taxation
         of payments to it of principal, interest or any other amount payable
         hereunder in respect of its LIBOR Advances, or impose on the Bank any
         other condition, including any Taxes required to be withheld from any
         amounts payable under the Loan Documents (except for imposition of, or
         change in the rate of, tax on the overall net income of the Bank); or

                           (b) does or shall impose, modify or make applicable
         any reserve, special deposit, compulsory loan, assessment, increased
         cost or similar requirement against assets held by, or deposits of, or
         advances or loans by, or other credit extended by, or any other
         acquisition of funds by, any office of the Bank in respect of its LIBOR
         Advances which is not otherwise included in the determination of a
         LIBOR;

and the result of any of the foregoing is to increase the cost to the Bank of
making, renewing, converting or maintaining its LIBOR Advances or its commitment
to make such LIBOR Advances, or to reduce any amount receivable hereunder in
respect of its LIBOR Advances, then, in any such case, the Borrower shall pay
the Bank within ten days after demand therefor, such additional amount as is
sufficient to compensate the Bank for such additional cost or reduction in such
amount receivable which the Bank deems to be material as determined by the Bank;
provided, however, that nothing in this Section shall require the Borrower to
indemnify the Bank with respect to withholding Taxes for which the Borrower has
no obligation under Section 3.9. No failure by the Bank to demand, and no delay
in demanding, compensation for any increased cost shall constitute a waiver of
its right to demand such compensation at any time. A statement setting forth the
calculations of any additional amounts payable pursuant to this Section
submitted by the Bank to the Borrower shall be conclusive absent manifest error.

         3.7.     ILLEGALITY OF FUNDING

                  Notwithstanding any other provision hereof, if the Bank shall
reasonably determine that any law, regulation, treaty or directive, or any
change therein or in the interpretation or application thereof, shall make it
unlawful for the Bank to make or maintain any LIBOR Advance as contemplated by
this Agreement, the Bank shall promptly notify the Borrower thereof, and (i) the
commitment of the Bank to make such LIBOR Advances or convert ABR Advances to
LIBOR Advances shall forthwith be suspended, (ii) the Bank shall fund each
requested LIBOR Advance as an ABR Advance and (iii) the Loans then outstanding
as such LIBOR Advances shall be converted automatically to ABR Advances on the
last day of

                                      -24-
<PAGE>

the then current Interest Period applicable thereto or at such
earlier time as may be required by law. If the commitment of the Bank with
respect to LIBOR Advances is suspended pursuant to this Section and the Bank
shall have obtained actual knowledge that it is once again legal for the Bank to
make or maintain LIBOR Advances, the Bank shall promptly notify the Borrower
thereof and, upon receipt of such notice by the Borrower, the Bank's commitment
to make or maintain LIBOR Advances shall be reinstated.

3.8.     SUBSTITUTED INTEREST RATE

                  In the event that (i) the Bank shall have determined (which
determination shall be conclusive and binding upon the Borrower) that by
reason of circumstances affecting the interbank eurodollar market either
adequate and reasonable means do not exist for ascertaining LIBOR applicable
pursuant to Section 3.1 or (ii) the Bank shall have determined (which
determination shall be conclusive and binding on the Borrower) that the
applicable LIBOR will not adequately and fairly reflect the cost to the Bank
of maintaining or funding loans bearing interest based on such LIBOR, with
respect to any portion of the Loans that the Borrower has requested be made
as or converted to LIBOR Advances (each, an "AFFECTED ADVANCE"), the Bank
shall promptly notify the Borrower (by telephone or otherwise, to be promptly
confirmed in writing) of such determination, on or, to the extent
practicable, prior to the requested Borrowing Date or Conversion Date for
such Affected Advances. If the Bank shall give such notice, (a) any Affected
Advances shall be made as ABR Advances, (b) the Advances (or any portion
thereof) that were to have been converted to Affected Advances shall be
converted to ABR Advances and (c) any outstanding Affected Advances shall be
converted, on the last day of the then current Interest Period with respect
thereto, to ABR Advances. Until any notice under clauses (i) or (ii), as the
case may be, of this section has been withdrawn by the Bank (by notice to the
Borrower promptly upon either (x) the Bank having determined that such
circumstances affecting the interbank eurodollar market no longer exist and
that adequate and reasonable means do exist for determining LIBOR pursuant to
Section 3.1 or (y) the Bank having determined that circumstances no longer
render the Advances (or any portion thereof) Affected Advances), no further
LIBOR Advances shall be required to be made by the Bank, nor shall the
Borrower have the right to convert all or any portion of the Loans to or as
LIBOR Advances.

         3.9.     TAXES

                  All payments made by each Credit Party under the Loan
Documents shall be made free and clear of, and without reduction for or on
account of, any Taxes required by law to be withheld from any amounts payable
under the Loan Documents. In the event that such Credit Party is prohibited by
law from making payments hereunder free of deductions or withholdings, then such
Credit Party shall pay such additional amounts to the Bank as may be necessary
in order that the actual amounts received by the Bank in respect of interest and
any other amounts payable under the Loan Documents after deduction or
withholding (and after payment of any additional Taxes or other charges due as a
consequence of the payment of such additional amounts) shall equal the amount
that would have been received if such deduction or withholding were not
required.

                                      -25-
<PAGE>

         3.10.    OPTION TO FUND

                  The Bank has indicated that, if the Borrower requests a LIBOR
Advance, the Bank may wish to purchase one or more deposits in order to fund or
maintain its funding of such LIBOR Advance during the Interest Period with
respect thereto; it being understood that the provisions of this Agreement
relating to such funding are included only for the purpose of determining the
rate of interest to be paid in respect of such LIBOR Advance and any amounts
owing under Sections 3.4 and 3.6. The Bank shall be entitled to fund and
maintain its funding of all or any part of each LIBOR Advance in any manner it
sees fit, but all such determinations hereunder shall be made as if the Bank had
actually funded and maintained each LIBOR Advance during the applicable Interest
Period through the purchase of deposits in an amount equal to such LIBOR Advance
having a maturity corresponding to such Interest Period. The Bank may fund each
LIBOR Advance from or for the account of any branch or office of the Bank as the
Bank may choose from time to time.

4.       REPRESENTATIONS AND WARRANTIES

         In order to induce the Bank to enter into this Agreement and to make
the Loans to the Borrower, the Borrower represents and warrants that:

         4.1.     SUBSIDIARIES; CAPITALIZATION

                  As of the Effective Date, the only Subsidiaries of the
Borrower are Sentry Group and MG, and the authorized, issued and outstanding
Capital Stock of the Borrower and each such Subsidiary is as set forth on
Schedule 4.1. As of the Effective Date, except as set forth on Schedule 4.1, (i)
the shares of, or partnership or other interests in, each Subsidiary of the
Borrower are owned beneficially and of record by the Borrower or another
Subsidiary of the Borrower, are free and clear of all Liens, and are duly
authorized, validly issued, fully paid and nonassessable, (ii) neither the
Borrower nor any of its Subsidiaries has issued any securities convertible into,
or options or warrants for, any common or preferred equity securities thereof,
(iii) there are no agreements, voting trusts or understandings binding upon the
Borrower or any of its Subsidiaries with respect to the voting securities of the
Borrower or any of its Subsidiaries or affecting in any manner the sale, pledge,
assignment or other disposition thereof, including any right of first refusal,
option, redemption, call or other right with respect thereto, whether similar or
dissimilar to any of the foregoing, and (iv) all of the outstanding Capital
Stock of each Subsidiary of the Borrower is owned by the Borrower or another
Subsidiary of the Borrower.

         4.2.     EXISTENCE AND POWER

                  The Borrower and each of its Subsidiaries is duly organized or
formed and validly existing in good standing under the laws of the jurisdiction
of its incorporation or formation, as the case may be, has all requisite power
and authority to own its property and to carry on its business as now conducted,
and is in good standing and authorized to do business in each jurisdiction in
which the nature of the business conducted therein or the property owned by it
therein makes such qualification necessary.

                                      -26-
<PAGE>

         4.3.     AUTHORITY AND EXECUTION

                  The Borrower and each of its Subsidiaries has full legal power
and authority to enter into, execute, deliver and perform the terms of the Loan
Documents and the Acquisition Documents to which it is a party, all of which
have been duly authorized by all proper and necessary corporate, partnership or
other applicable action and are in full compliance with its Organizational
Documents. The Borrower and each of its Subsidiaries has duly executed and
delivered the Loan Documents to which it is a party.

         4.4.     BINDING AGREEMENT

                  The Loan Documents (other than the Note) constitute, and the
Note, when issued and delivered pursuant hereto for value received, will
constitute, the valid and legally binding obligations of each Credit Party, in
each case, to the extent it is a party thereto, enforceable in accordance with
their respective terms, except as such enforceability may be limited by
applicable bankruptcy, insolvency, reorganization or other similar laws
affecting the enforcement of creditors' rights generally.

         4.5.     LITIGATION

                  There are no actions, suits or proceedings at law or in equity
or by or before any Governmental Authority (whether purportedly on behalf of the
Borrower, any of its Subsidiaries or any other Credit Party) pending or, to the
knowledge of the Borrower, threatened against the Borrower, any of its
Subsidiaries or any other Credit Party or which may affect the property or
rights of the Borrower, any of its Subsidiaries or any other Credit Party, which
(i) could reasonably be expected to have a Material Adverse Effect, (ii) call
into question the validity or enforceability of, or otherwise seek to
invalidate, any Loan Document, or (iii) might, individually or in the aggregate,
materially and adversely affect any of the transactions contemplated by the Loan
Documents.

         4.6.     REQUIRED CONSENTS

                  Except for information filings required to be made in the
ordinary course of business which are not a condition to the performance by the
Borrower or any of its Subsidiaries under the Loan Documents to which it is a
party, no consent, authorization or approval of, filing with, notice to, or
exemption by, stockholders or holders of any other equity interest, any
Governmental Authority or any other Person is required to authorize, or is
required in connection with the execution, delivery and performance of the Loan
Documents to which the Borrower or any of its Subsidiaries or any other Credit
Party is a party or is required as a condition to the validity or enforceability
of the Loan Documents to which any of the same is a party.

         4.7.     ABSENCE OF DEFAULTS; NO CONFLICTING AGREEMENTS

                  (a) Neither the Borrower, nor any of its Subsidiaries or any
other Credit Party is in default under any mortgage, indenture, contract or
agreement to which it is a party or by which it or any of its property is bound,
the effect of which default could reasonably be expected

                                      -27-
<PAGE>

to have a Material Adverse Effect. The execution, delivery or carrying out of
the terms of the Loan Documents will not constitute a default under, or result
in the creation or imposition of, or obligation to create, any Lien upon any
property of the Borrower or any of its Subsidiaries or result in a breach of or
require the mandatory repayment of or other acceleration of payment under or
pursuant to the terms of any such mortgage, indenture, contract or agreement.

                  (b) Neither the Borrower, any of its Subsidiaries nor any
other Credit Party is in default with respect to any judgment, order, writ,
injunction, decree or decision of any Governmental Authority which default could
reasonably be expected to have a Material Adverse Effect.

         4.8.     COMPLIANCE WITH APPLICABLE LAWS

                  The Borrower and each of its Subsidiaries is complying in all
material respects with all statutes, regulations, rules and orders of all
Governmental Authorities which are applicable to the Borrower or such
Subsidiary, a violation of which could reasonably be expected to have a Material
Adverse Effect.

         4.9.     TAXES

                  The Borrower and each of its Subsidiaries has filed or caused
to be filed all tax returns required to be filed and has paid, or has made
adequate provision for the payment of, all taxes shown to be due and payable on
said returns or in any assessments made against it (other than those being
contested as required under Section 7.4) which would be material to the Borrower
or any of its Subsidiaries, and no tax Liens have been filed with respect
thereto. The charges, accruals and reserves on the books of the Borrower and
each of its Subsidiaries with respect to all taxes are, to the best knowledge of
the Borrower, adequate for the payment of such taxes, and the Borrower knows of
no unpaid assessment which is due and payable against the Borrower or any of its
Subsidiaries or any claims being asserted which could reasonably be expected to
have a Material Adverse Effect, except such thereof as are being contested as
required under Section 7.4, and for which adequate reserves have been set aside
in accordance with GAAP.

         4.10.    GOVERNMENTAL REGULATIONS

                  Neither the Borrower, any of its Subsidiaries nor any Person
controlled by, controlling, or under common control with, the Borrower or any of
its Subsidiaries, is subject to regulation under the Investment Company Act of
1940, as amended, or is subject to any statute or regulation which prohibits or
restricts the incurrence of Indebtedness.

         4.11.    FEDERAL RESERVE REGULATIONS; USE OF LOAN PROCEEDS

                  Neither the Borrower nor any of its Subsidiaries is engaged
principally, or as one of its important activities, in the business of extending
credit for the purpose of purchasing or carrying any Margin Stock. After giving
effect to the making of each Loan, Margin Stock will

                                      -28-
<PAGE>

constitute less than 25% of the assets (as determined by any reasonable method)
of the Borrower and its Subsidiaries.

         4.12.    PLANS

                  The only Pension Plans in effect as of the Effective Date are
listed on Schedule 4.12. Each Employee Benefit Plan is in compliance with ERISA
and the Code, where applicable, in all material respects. The Borrower and each
of its Subsidiaries and ERISA Affiliates has complied with the requirements of
Section 515 of ERISA with respect to each Pension Plan which is a Multiemployer
Plan. As of the Effective Date, the Borrower and its Subsidiaries and ERISA
Affiliates have no liability under Section 4201 or 4204 of ERISA (including the
obligation to satisfy secondary liability as a result of purchaser default). The
Borrower and its Subsidiaries and ERISA Affiliates have, as of the Effective
Date, made all contributions or payments to or under each such Pension Plan
required by law or the terms of such Pension Plan or any contract or agreement
with respect thereto. No material liability to the PBGC has been, or is expected
by the Borrower, any of its Subsidiaries or any ERISA Affiliate to be, incurred
by the Borrower, any such Subsidiary or any ERISA Affiliate. Each Employee
Benefit Plan which is a group health plan within the meaning of Section
5000(b)(1) of the Code is in material compliance with the continuation of health
care coverage requirements of Section 4980B of the Code.

         4.13.    FINANCIAL STATEMENTS

                  The Borrower has heretofore delivered to the Bank copies of
the audited consolidated balance sheets of the Borrower as of December 31, 1998
and December 31, 1999 and the related consolidated statements of operations,
stockholder's equity and cash flows for the fiscal years then ended (with the
related notes and schedules, the "FINANCIAL STATEMENTS"). The Financial
Statements fairly present the consolidated financial condition and results of
the operations of the Borrower and its Subsidiaries as of the dates and for the
periods indicated therein and have been prepared in conformity with GAAP. Except
as reflected in the Financial Statements or in the notes thereto, neither the
Borrower nor any of its Subsidiaries has any obligation or liability of any kind
(whether fixed, accrued, Contingent, unmatured or otherwise) which, in
accordance with GAAP, should have been shown on the Financial Statements and was
not. Since the date of the Financial Statements, the Borrower has conducted its
business only in the ordinary course and there has been no Material Adverse
Change.

         4.14.    PROPERTY

                  The Borrower and each of its Subsidiaries has (i) good and
marketable title to all of its property, title to which is material to the
Borrower or such Subsidiary and (ii) a valid leasehold interest in all property,
a leasehold interest in which is material to the Borrower or such Subsidiary, in
each case subject to no Liens, except Permitted Liens.

                                      -29-
<PAGE>

         4.15.    INTELLECTUAL PROPERTY; LICENSES

                  (a) The Borrower and each of its Subsidiaries owns, or has the
legal right to use, all United States trademarks, trademark applications, trade
names, service marks, and copyrights and all technology, know-how, and processes
necessary for each of them to conduct its business as currently conducted (the
"INTELLECTUAL PROPERTY"), except for those the failure to own or have the legal
right to use would not be reasonably expected to have a Material Adverse Effect.
No claim has been asserted and is pending by any Person challenging or
questioning the use of any such Intellectual Property, nor does the Borrower
know of any such claim, and to the knowledge of the Borrower the use of such
Intellectual Property by the Borrower and its Subsidiaries does not infringe on
the rights of any Person, except for such claims and infringements that in the
aggregate would not be reasonably expected to have a Material Adverse Effect. No
event has occurred which permits or, to the best knowledge of the Borrower,
after notice or the lapse of time or both, or any other condition, could
reasonably be expected to permit, the revocation or termination of any license
or other right to use Intellectual Property which revocation or termination
could reasonably be expected to have a Material Adverse Effect.

                  (b) Schedule 4.15 contains a list of each license or other
agreement in effect on the Effective Date under which the Borrower has the right
to utilize and exploit any Intellectual Property owned or controlled by another
Person (each, a "LICENSE"), including (i) the name of the licensor, (ii) a
description of the Intellectual Property covered by the License, (iii) the
territory in which the License is exercisable, and (iv) the expiration date of
the License. Except as indicated on Schedule 4.15 or a supplement thereto
delivered to the Bank, no material default has occurred under any such License
which is continuing or unremedied on the Effective Date.

         4.16.    ENVIRONMENTAL MATTERS

                  (a) No Hazardous Substances have been generated or
manufactured on, transported to or from, treated at, stored at or discharged
from any Real Property in material violation of any Environmental Laws; no
Hazardous Substances have been discharged into subsurface waters under any Real
Property in material violation of any Environmental Laws; no Hazardous
Substances have been discharged from any Real Property on or into property or
waters (including subsurface waters) adjacent to any Real Property in material
violation of any Environmental Laws; and there are not now, nor ever have been,
on any Real Property any underground or above ground storage tanks regulated
under any Environmental Laws.

                  (b) Neither the Borrower nor any of its Subsidiaries (i) has
received notice (written or oral) or otherwise learned of any claim, demand,
suit, action, proceeding, event, condition, report, directive, Lien, violation,
non-compliance or investigation indicating or concerning any potential or actual
liability (including, without limitation, potential liability for enforcement,
investigatory costs, cleanup costs, government response costs, removal costs,
remedial costs, natural resources damages, property damages, personal injuries
or penalties) arising in connection with: (x) any non-compliance with or
violation of the requirements of any applicable Environmental Laws, or (y) the
presence of any Hazardous Substance on any Real Property (or any Real Property
previously owned by the Borrower or any of its Subsidiaries) or

                                      -30-
<PAGE>

the release or threatened release of any Hazardous Substance into the
environment, (ii) has any threatened or actual liability in connection with the
presence of any Hazardous Substance on any Real Property (or any Real Property
previously owned by the Borrower or any of its Subsidiaries) or the release or
threatened release of any Hazardous Substance into the environment, (iii) has
received notice of any federal or state investigation evaluating whether any
remedial action is needed to respond to the presence of any Hazardous Substance
on any Real Property (or any Real Property previously owned by the Borrower or
any of its Subsidiaries) or a release or threatened release of any Hazardous
Substance into the environment for which the Borrower or any of its Subsidiaries
is or may be liable, or (iv) has received notice that the Borrower or any of its
Subsidiaries is or may be liable to any Person under any Environmental Law.

         4.17.    SOLVENCY

                  Immediately after giving effect to the transactions
contemplated by the Loan Documents, the Borrower and each of its Subsidiaries
will be Solvent.

         4.18.    SECURITY INTERESTS

                  Subject to the continuing possession by the Bank of the
Collateral, the security interests granted under the Collateral Documents will
constitute valid, binding and continuing duly perfected first priority Liens in
and to the Collateral.

         4.19.    ABSENCE OF CERTAIN RESTRICTIONS

                  No indenture, certificate of designation for preferred stock,
agreement or instrument to which the Borrower or any of its Subsidiaries is a
party (other than this Agreement), prohibits or limits in any way, directly or
indirectly the ability of any Subsidiary of the Borrower to make Restricted
Payments or repay any Indebtedness to the Borrower or to another Subsidiary of
the Borrower.

         4.20.    NO MISREPRESENTATION

                  No representation or warranty contained in any Loan Document
and no certificate or report from time to time furnished by the Borrower or any
of its Subsidiaries in connection with the transactions contemplated hereby and
thereby, contains or will contain a misstatement of material fact, or, to the
best knowledge of the Borrower, omits or will omit to state a material fact
required to be stated in order to make the statements therein contained not
misleading in the light of the circumstances under which made, PROVIDED THAT any
projections or pro-forma financial information contained therein are based upon
good faith estimates and assumptions believed by the Borrower to be reasonable
at the time made, it being recognized by the Bank that such projections as to
future events are not to be viewed as facts, and that actual results during the
period or periods covered thereby may differ from the projected results.

                                      -31-
<PAGE>

5.       CONDITIONS TO FIRST LOANS

         In addition to the conditions precedent set forth in Article 6, the
obligation of the Bank to make Loans on the first Borrowing Date shall be
subject to the fulfillment of the following conditions precedent:

         5.1.     EVIDENCE OF ACTION

                  The Bank shall have received a certificate, dated the
Effective Date, of the Secretary or Assistant Secretary of each Credit Party (i)
attaching a true and complete copy of the resolutions of its board of directors
or the equivalent and of all documents evidencing all necessary corporate or
similar action (in form and substance satisfactory to the Bank) taken by it to
authorize the Loan Documents to which it is a party and the transactions
contemplated thereby, (ii) attaching a true and complete copy of its
Organizational Documents, (iii) setting forth the incumbency of its officers who
may sign the Loan Documents, including therein a signature specimen of such
officer or officers and (iv) attaching a certificate of good standing of the
Secretary of State of the jurisdiction of its formation and of each other
jurisdiction in which it is qualified to do business.

         5.2.     THIS AGREEMENT
                  The Bank shall have received counterparts of this Agreement
duly executed by an Authorized Signatory of the Borrower.

         5.3.     NOTE

                  The Bank shall have received the Note, dated the Effective
Date and duly executed by an Authorized Signatory of the Borrower.

         5.4.     SECURITY AGREEMENT

                  The Bank shall have received the Security Agreement, dated the
Effective Date and duly executed by an Authorized Signatory of the Borrower,
together with the following:

                        (a) one or more share certificates, representing (i) all
         of the issued and outstanding Capital Stock of each Domestic Subsidiary
         of the Borrower and (ii) 60% of the issued and outstanding Capital
         Stock of each Foreign Subsidiary of the Borrower which is not a
         Subsidiary Guarantor, in each case together with one undated stock
         power, executed in blank by an Authorized Signatory of the Borrower;

                        (b) verification that the Bond Collateral continues to
         be held in a restricted safekeeping account #241033 maintained by the
         Bank; and

                        (c) such other documents as the Bank may require in
         connection with the perfection of its security interests therein.

                                      -32-
<PAGE>

         5.5.     SUBSIDIARY GUARANTY

                  The Bank shall have received the Subsidiary Guaranty, dated
the Effective Date and duly executed by an Authorized Signatory of each
Subsidiary Guarantor.

         5.6.     OFFICER'S CERTIFICATE

                  The Bank shall have received a certificate, in all respects
satisfactory to the Bank, of an officer of the Borrower, dated the Effective
Date, certifying that:

                        (a) ABSENCE OF LITIGATION. There shall be no injunction,
         writ, preliminary restraining order or other order of any nature issued
         by any Governmental Authority in any respect affecting the transactions
         provided for in the Loan Documents and no action or proceeding by or
         before any Governmental Authority shall have been commenced or be
         pending or, to the knowledge of the Borrower, threatened, seeking to
         prevent or delay the transactions contemplated by the Loan Documents or
         challenging any other terms and provisions hereof or thereof or seeking
         any damages in connection therewith.

                        (b) APPROVALS AND CONSENTS. All approvals and consents
         of all Persons required to be obtained in connection with the
         consummation of the transactions contemplated by the Loan Documents
         shall have been obtained and shall be in full force and effect, and all
         required notices shall have been given and all required waiting periods
         shall have expired.

                        (c) ABSENCE OF MATERIAL ADVERSE CHANGE. No Material
         Adverse Change in the business, assets, liabilities, financial
         condition or results of operations of the Borrower shall have occurred
         since the date of the Financial Statements.

                        (d) NO LIENS OTHER THAN PERMITTED LIENS. Upon the making
         of Loans on the Effective Date, there will exist no Liens other than
         Permitted Liens.

         5.7.     COMPLIANCE CERTIFICATE

                  The Bank shall have received a Compliance Certificate,
certified by a Financial Officer of the Borrower.

         5.8.     OPINION OF COUNSEL TO THE BORROWER

                  The Bank shall have received an opinion, dated the Effective
Date, of Wiggin & Dana, counsel to the Borrower, which shall be addressed to the
Bank and in form and substance satisfactory to the Bank and Special Counsel. It
is understood that such opinion is being delivered to the Bank at the direction
of the Borrower and that the Bank may and will rely on such opinion.

                                      -33-
<PAGE>

         5.9.     SEARCH REPORTS AND RELATED DOCUMENTS

                  The Bank shall have received UCC, tax and judgment lien search
reports with respect to each applicable public office where Liens are or may be
filed, disclosing that there are no Liens of record in such office showing the
Borrower or any of its Subsidiaries as debtor thereunder (other than Permitted
Liens).

         5.10.    EXISTING INDEBTEDNESS

                  Any amounts owed to the Bank by the Borrower under the
Existing Indebtedness shall be repaid from the proceeds of the first Loans and
the Existing Indebtedness shall be cancelled.

         5.11.    APPROVAL OF SPECIAL COUNSEL

                  All legal matters incident to the making of the Loans on the
Effective Date shall be reasonably satisfactory to Special Counsel.

         5.12.    FEES

                  All fees payable to the Bank on the Effective Date shall have
been paid.

         5.13.    FEES AND EXPENSES OF SPECIAL COUNSEL

                  The fees and expenses of Special Counsel in connection with
the preparation, negotiation and closing of the Loan Documents shall have been
paid.

         5.14.    OTHER DOCUMENTS

                  The Bank shall have received such other documents, each in
form and substance reasonably satisfactory to the Bank, as the Bank shall
reasonably require in connection with the making of the first Loans.

6.       CONDITIONS OF LENDING

         The obligation of the Bank to make any Loan or issue any Letter of
Credit on each Borrowing Date is subject to the satisfaction of the following
conditions precedent as of such Borrowing Date:

         6.1.     COMPLIANCE

                  On each Borrowing Date and after giving effect to the Loans to
be made thereon (i) there shall exist no Default or Event of Default and (ii)
the representations and warranties contained in the Loan Documents shall be true
and correct with the same effect as though such representations and warranties
had been made on such Borrowing Date, except to the extent such representations
and warranties specifically relate to an earlier date, in which case such

                                      -34-
<PAGE>

representations and warranties shall have been true and correct on and as of
such earlier date. Each borrowing by the Borrower shall constitute a
certification by the Borrower as of such Borrowing Date to the foregoing effect.

         6.2.     BORROWING REQUEST / LETTER OF CREDIT AGREEMENT

                  (i) With respect to each Loan, the Bank shall have received a
Borrowing Request, and (ii) with respect to each Letter of Credit, the Bank
shall have received a Letter of Credit Agreement, in each case duly executed by
an Authorized Signatory of the Borrower.

         6.3.     LOAN CLOSINGS

                  All documents required by the provisions of the Loan Documents
to be executed or delivered to the Bank on or before the applicable Borrowing
Date shall have been executed and shall have been delivered at the office of the
Bank set forth in Section 10.2 on or before such Borrowing Date.

         6.4.     OTHER DOCUMENTS

                  The Bank shall have received such other documents as the Bank
shall reasonably request.

7.       AFFIRMATIVE COVENANTS

         The Borrower agrees that, so long as this Agreement is in effect, any
Loan remains outstanding and unpaid, any Letter of Credit remains outstanding,
or any other amount is owing under any Loan Document to the Bank:

         7.1.     FINANCIAL STATEMENTS AND INFORMATION

                  The Borrower shall maintain, and cause each of its
Subsidiaries to maintain, a standard system of accounting in accordance with
GAAP, and furnish or cause to be furnished to the Bank:

                        (a) As soon as available, but in any event within 90
         days after the end of each fiscal year, a copy of an audited
         consolidated and consolidating balance sheet of the Borrower and its
         Subsidiaries as at the end of such fiscal year, together with the
         related consolidated and consolidating statements of operations,
         stockholder's equity and cash flows as of and for such fiscal year,
         setting forth in comparative form the figures for the preceding fiscal
         year, together with an unqualified report thereon of the Accountants.

                        (b) As soon as available, but in any event within 60
         days after the end of each of the first three fiscal quarters of each
         fiscal year, a copy of an unaudited consolidated and consolidating
         balance sheet of the Borrower and its Subsidiaries as at the end of
         each such quarterly period, together with the related consolidated and
         consolidating statements of operations and cash flows for such period
         and for the elapsed

                                      -35-
<PAGE>

         portion of the fiscal year through such date, setting forth in
         comparative form the figures for the corresponding periods of the
         preceding fiscal year, certified by a Financial Officer of the Borrower
         as being complete and correct in all material respects and as
         presenting fairly the financial condition and the results of operations
         of the Borrower and its Subsidiaries (subject to normal year-end
         adjustments).

                        (c) Concurrently with the delivery of the financial
         statements specified in paragraphs (a) and (b) of this section, a
         Compliance Certificate, signed by a Financial Officer of the Borrower.

                        (d) Such other information as the Bank may reasonably
         request from time to time.

         7.2.     CERTIFICATES; OTHER INFORMATION

                  The Borrower shall furnish to the Bank:

                        (a) Prompt written notice if there shall occur and be
         continuing a Default or an Event of Default; and

                        (b) Prompt written notice of: (i) any citation, summons,
         subpoena, order to show cause or other document naming the Borrower or
         any of its Subsidiaries a party to any proceeding before any
         Governmental Authority which could reasonably be expected to have a
         Material Adverse Effect or which calls into question the validity or
         enforceability of any of the Loan Documents, and include with such
         notice a copy of such citation, summons, subpoena, order to show cause
         or other document, (ii) any lapse or other termination of any material
         license, permit, franchise or other authorization issued to the
         Borrower or any of its Subsidiaries by any Person or Governmental
         Authority, and (iii) any refusal by any Person or Governmental
         Authority to renew or extend any such material license, permit,
         franchise or other authorization, which lapse, termination, refusal or
         dispute could reasonably be expected to have a Material Adverse Effect.

         7.3.     LEGAL EXISTENCE

                  Except as may otherwise be permitted by Sections 8.3 and 8.4,
the Borrower shall maintain, and cause each of its Subsidiaries to maintain, its
corporate, partnership or analogous existence, as the case may be, in good
standing in the jurisdiction of its incorporation or formation and in each other
jurisdiction in which the failure so to do could reasonably be expected to have
a Material Adverse Effect. The Bank acknowledges that it has been advised of the
pending merger of Sentry Group into the Borrower, and hereby consents thereto.

         7.4.     TAXES

                  The Borrower shall pay and discharge when due, and cause each
of its Subsidiaries so to do, all Taxes upon or with respect to the Borrower or
such Subsidiary and all Taxes upon the income, profits and property of the
Borrower and its Subsidiaries, which if

                                      -36-
<PAGE>

unpaid, could reasonably be expected to have a Material Adverse Effect or become
a Lien on property of the Borrower or such Subsidiary (other than a Lien
described in clause (ii) of Section 8.2), unless and to the extent only that
such Taxes shall be contested in good faith and by appropriate proceedings
diligently conducted by the Borrower or such Subsidiary and provided that any
such contested Tax, shall not constitute, or create, a Lien on any property of
the Borrower or such Subsidiary senior to the Liens, if any, granted to the Bank
by the Collateral Documents on such property, and, provided further, that the
Borrower shall give the Bank prompt notice of such contest and that such reserve
or other appropriate provision as shall be required in accordance with GAAP
shall have been made therefor.

         7.5.     INSURANCE

                  The Borrower shall maintain, and cause each of its
Subsidiaries to maintain, with financially sound and reputable insurance
companies insurance in at least such amounts and against at least such risks
(but including in any event public liability, product liability and business
interruption coverage) as are usually insured against in the same general area
by companies engaged in the same or a similar business; and furnish to the Bank,
upon written request, full information as to the insurance carried.

         7.6.     PERFORMANCE OF OBLIGATIONS

                  The Borrower shall pay and discharge when due, and cause each
of its Subsidiaries so to do, all lawful Indebtedness, obligations and claims
for labor, materials and supplies or otherwise which, if unpaid, might (i) have
a Material Adverse Effect, or (ii) become a Lien upon property of the Borrower
or any of its Subsidiaries other than a Permitted Lien, unless and to the extent
only that the validity of such Indebtedness, obligation or claim shall be
contested in good faith and by appropriate proceedings diligently conducted and
that any such contested Indebtedness, obligations or claims shall not
constitute, or create, a Lien on any property of the Borrower or any of its
Subsidiaries senior to the Lien, if any, granted to the Bank under the
Collateral Documents on such property, and provided that the Borrower shall give
the Bank prompt notice of any such contest and that such reserve or other
appropriate provision as shall be required in accordance with GAAP shall have
been made therefor.

         7.7.     CONDITION OF PROPERTY

                  The Borrower shall at all times, maintain, protect and keep in
good repair, working order and condition (ordinary wear and tear excepted), and
cause each of its Subsidiaries so to do, all property necessary to the operation
of the Borrower's or such Subsidiary's business.

         7.8.     OBSERVANCE OF LEGAL REQUIREMENTS

                  The Borrower shall observe and comply in all respects, and
cause each of its Subsidiaries so to do, with all laws, ordinances, orders,
judgments, rules, regulations, certifications, franchises, permits, licenses,
directions and requirements of all Governmental

                                      -37-
<PAGE>

Authorities, which now or at any time hereafter may be applicable to it, a
violation of which could reasonably be expected to have a Material Adverse
Effect, except such thereof as shall be contested in good faith and by
appropriate proceedings diligently conducted by it, provided that the Borrower
shall give the Bank prompt notice of such contest and that such reserve or other
appropriate provision as shall be required in accordance with GAAP shall have
been made therefor.

         7.9.     INSPECTION OF PROPERTY; BOOKS AND RECORDS; DISCUSSIONS

                  Upon reasonable prior notice, the Borrower shall permit
representatives of the Bank to visit the offices of the Borrower and each of its
Subsidiaries during normal business hours, to examine the books and records
thereof and the reports of independent accountants relating thereto, and to make
copies or extracts therefrom, to discuss the affairs of the Borrower and each
such Subsidiary with the respective officers thereof, and to examine and inspect
the property of the Borrower and each such Subsidiary and to meet and discuss
the affairs of the Borrower and each such Subsidiary with the Accountants.

         7.10.    AUTHORIZATIONS

                  The Borrower shall maintain, and cause each of its
Subsidiaries to maintain, in full force and effect, all material licenses,
franchises, permits, licenses, authorizations and other rights as are necessary
for the conduct of its business.

         7.11.    FINANCIAL COVENANTS

                  (a) LEVERAGE RATIO. The Borrower shall maintain as of the last
day of each fiscal quarter ending during the periods set forth below, a Leverage
Ratio of not more than the ratios set forth below:

                  PERIOD                                    RATIO

         December 31, 2000 through
         September 30, 2002                               1.50:1.00

         December 31, 2002 through
         September 30, 2003                               1.25:1.00

         December 31, 2003 and thereafter                 1.00:1.00.

                  (b) FIXED CHARGE COVERAGE RATIO. The Borrower shall maintain
as of the last day of each fiscal quarter, a Fixed Charge Coverage Ratio of not
less than 1.20:1.00.

                  (c) MINIMUM EBITDA. EBITDA for each four fiscal quarter period
ending during the periods set forth below shall be not less than the amounts set
forth below:

                                      -38-
<PAGE>

                  PERIOD                                  AMOUNT

         September 30, 2000 through
         June 30, 2001                                  $ 15,000,000

         September 30, 2001 through
         June 30, 2002                                  $ 18,000,000

         September 30, 2002 through
         June 30, 2003                                  $ 21,600,000

         September 30, 2003 through
         June 30, 2004                                  $ 25,900,000

         September 30, 2004 through
         June 30, 2005                                  $ 31,100,000

         September 30, 2005 and thereafter              $ 37,300,000.

8.       NEGATIVE COVENANTS

         The Borrower agrees that, so long as this Agreement is in effect, any
Loan remains outstanding and unpaid, any Letter of Credit remains outstanding,
or any other amount is owing under any Loan Document to the Bank, the Borrower
shall not, directly or indirectly:

         8.1.     INDEBTEDNESS

                  Create, incur, assume or suffer to exist any liability for
Indebtedness, or permit any of its Subsidiaries so to do, except (i)
Indebtedness due under the Loan Documents, (ii) Indebtedness of the Borrower or
any of its Subsidiaries existing on the Effective Date as set forth on Schedule
8.1, (iii) Intercompany Indebtedness, and (iv) other Indebtedness not in excess
of $450,000 in the aggregate.

         8.2.     LIENS

                  Create, incur, assume or suffer to exist any Lien upon any of
its property (including, without limitation, Intellectual Property, Licenses and
Real Property), whether now owned or hereafter acquired, or permit any of its
Subsidiaries so to do, except (i) Liens in favor of the Bank under the Loan
Documents, (ii) Liens for Taxes in the ordinary course of business which are not
delinquent or which are being contested in accordance with Section 7.4, PROVIDED
THAT enforcement of such Liens is stayed pending such contest, (iii) Liens in
connection with workers' compensation, unemployment insurance or other social
security obligations, (iv) deposits or pledges to secure bids, tenders,
contracts (other than contracts for the payment of money), leases, statutory
obligations, surety and appeal bonds and other obligations of like nature
arising in the ordinary course of business, (v) zoning ordinances, easements,
rights of way, minor defects, irregularities, and other similar restrictions
affecting real property which do not adversely affect the value of such real
property or the financial condition of the Borrower or such Subsidiary or impair
its use for the operation of the business of the Borrower or such

                                      -39-
<PAGE>

Subsidiary, (vi) Liens arising by operation of law such as mechanics',
materialmen's, carriers', warehousemen's liens incurred in the ordinary course
of business which are not delinquent or which are being contested in accordance
with Section 7.6, provided that enforcement of such Liens is stayed pending such
contest, (vii) Liens arising out of judgments or decrees which are being
contested in accordance with Section 7.6, PROVIDED THAT enforcement of such
Liens is stayed pending such contest, and (viii) Liens on property of the
Borrower and its Subsidiaries existing on the Effective Date as set forth on
Schedule 8.2 as renewed from time to time, but not any increases in the amounts
secured thereby.

         8.3.     MERGER; CONSOLIDATIONS

                  Consolidate with, be acquired by, merge into or with any
Person or enter into any binding agreement to do any of the foregoing which is
not contingent on obtaining the consent of the Bank, or permit any of its
Subsidiaries so to do, except, PROVIDED THAT (i) the Bank shall have received
ten days prior written notice and (ii) immediately before and after giving
effect thereto no Default or Event of Default shall exist, any direct or
indirect wholly-owned Subsidiary of the Borrower may merge or consolidate with
the Borrower or any other direct or indirect wholly-owned Subsidiary of the
Borrower, PROVIDED THAT in the event of a merger of the Borrower and such
wholly-owned Subsidiary, the Borrower shall be the survivor and in the event of
a merger of a Subsidiary with a Subsidiary Guarantor, the Subsidiary Guarantor
shall be the survivor. The Bank acknowledges that it has received notice of the
Borrower's intent to merge Sentry Group into the Borrower, however, the other
provisions of this Section must still be satisfied with respect to such merger.

         8.4.     DISPOSITIONS

                  Make any Disposition, or permit any of its Subsidiaries so to
do, except:

                        (a) Dispositions of any Investments permitted under
         Section 8.5;

                        (b) Dispositions of property which, in the reasonable
         opinion of the Borrower or such Subsidiary, is obsolete or no longer
         useful in the conduct of its business; and

                        (c) Dispositions as to which the following conditions
         have been satisfied:

                                    (i)   the Bank shall have consented thereto,

                                    (ii) no Default or Event of Default shall
                  exist immediately before or after giving effect thereto, and

                                    (iii) the total consideration received or to
                  be received therefor by the Borrower or any of its
                  Subsidiaries shall be payable in cash on or before the closing
                  thereof and shall not be less than the fair market value
                  thereof as

                                      -40-
<PAGE>

                  reasonably determined by the board of directors of the
                  Borrower or such Subsidiary.

         8.5.     ACQUISITIONS, INVESTMENTS, LOANS, ETC.

                  At any time, directly or indirectly purchase, hold, own or
otherwise acquire or invest in any Capital Stock, evidence of indebtedness or
other obligation or security or any interest whatsoever in any other Person, or
make or permit to exist any loans, advances or other extensions of credit to, or
any investment (whether in cash or other property) in, any other Person, or
enter into any arrangement for the purpose of providing funds or credit to any
other Person, or make any Acquisition, or become a partner or joint venturer in
any partnership or joint venture, or make any other investment, whether by way
of capital contribution, time deposit or otherwise, in or with any Person, or
make any commitment or otherwise to agree to do any of the foregoing (all of
which are sometimes referred to herein as "Investments"), or permit any of its
Subsidiaries so to do, or except:

                        (a) Investments in Liquid Investments;

                        (b) Investments existing on the Effective Date as set
         forth on Schedule 8.5;

                        (c) Investments in Subsidiaries permitted by Section
         8.8;

                        (d) Investments by the Borrower or any Subsidiary in
         Intercompany Indebtedness; and

                        (e) ******************************(i)******************
         **********************************************************************
         **(ii)****************************************************************
         **************************************************.

         8.6.     RESTRICTED PAYMENTS

                  Make any Restricted Payments payable in cash or otherwise or
apply any of its property thereto or set apart any sum therefor, or permit any
of its Subsidiaries so to do, except that a wholly-owned Subsidiary may make
Restricted Payments to the Borrower.

         8.7.     BUSINESS AND NAME CHANGES

                  Materially change the nature of the business of the Borrower
and its Subsidiaries from that conducted on the Effective Date, or alter or
modify its name, structure or status, or change its fiscal year from that in
effect on the Effective Date, or permit any Subsidiary so to do.

                                      -41-
<PAGE>

         8.8.     SUBSIDIARIES

                  Create or acquire any other Subsidiary, or permit any of its
Subsidiaries so to do unless prior to or simultaneously with the consummation of
the creation or acquisition of (a) (i) a Domestic Subsidiary or (ii) a Foreign
Subsidiary which is not prevented, for tax reasons, from guaranteeing the
Borrower's obligations hereunder, (x) such Subsidiary shall have executed and
delivered to the Bank a Subsidiary Guaranty or a supplement to the Subsidiary
Guaranty in accordance with the terms thereof and become a Subsidiary Guarantor
and (y) each Credit Party owning Capital Stock of such Subsidiary shall deliver
certificates evidencing 100% (in the case of a Domestic Subsidiary) or 60% (in
the case of a Foreign Subsidiary) of such Capital Stock to the Bank as
additional Collateral, together with appropriate stock powers; or (b) a Foreign
Subsidiary which is prevented, for tax reasons, from guaranteeing the Borrower's
obligations hereunder, each Credit Party owning Capital Stock of such Foreign
Subsidiary shall deliver certificates evidencing 60% of such Capital Stock to
the Bank as additional Collateral, together with appropriate stock powers; and
in each case, the Bank shall have received such other documents as the Bank
shall have reasonably requested.

         8.9.     SALE AND LEASEBACK TRANSACTIONS

                  Enter into any Sale and Leaseback Transaction or permit any of
its Subsidiaries so to do.

         8.10.    AMENDMENTS, ETC. OF CERTAIN AGREEMENTS

                  Enter into or agree to any amendment, modification or waiver
of any term or condition of its Organizational Documents in any way which would
adversely affect the interests of the Bank under any of the Loan Documents or
permit any of its Subsidiaries so to do.

         8.11.    TRANSACTIONS WITH AFFILIATES

                  Become a party to any transaction with an Affiliate unless the
board of directors of the Borrower shall have determined that the terms and
conditions relating thereto are as favorable to the Borrower as those which
would be obtainable at the time in a comparable arms-length transaction with a
Person other than an Affiliate, or permit any of its Subsidiaries so to do.

         8.12.    LIMITATION ON DIVIDEND RESTRICTIONS

                  Permit or cause any of its Subsidiaries to enter into or
agree, or otherwise be or become subject, to any agreement, contract or other
arrangement (other than this Agreement) with any Person pursuant to the terms of
which such Subsidiary is or would be prohibited from declaring or paying any
cash dividends on any class of its Capital Stock owned directly or indirectly by
the Borrower or any other Subsidiary or from making any other distribution on
account of any class of any such Capital Stock.

                                      -42-
<PAGE>

         8.13.    LIMITATION ON NEGATIVE PLEDGES

                  Enter into any agreement, other than (i) this Agreement and
(ii) purchase money mortgages or capital leases permitted by this Agreement (in
which cases, any prohibition or limitation shall only be effective against the
assets financed thereby), or permit any of its Subsidiaries so to do, which
prohibits or limits the ability of the Borrower or such Subsidiary to create,
incur, assume or suffer to exist any Lien upon any of its property or revenues,
whether now owned or hereafter acquired.

9.       DEFAULT

         9.1.     EVENTS OF DEFAULT

                  The following shall each constitute an "EVENT OF DEFAULT"
hereunder:

                        (a) The failure of the Borrower to make any payment of
         principal on the Note, or in respect of any Reimbursement Obligation,
         when due and payable; or

                        (b) The failure of the Borrower to make any payment of
         interest, fees, expenses or other amounts payable under any Loan
         Document or otherwise, to the Bank within five Business Days after the
         date when due and payable; or

                        (c) The failure of the Borrower to observe or perform
         any covenant or agreement contained in Sections 2.8, 7.3 or 7.11, or
         Article 8; or

                        (d) The failure of any Credit Party to observe or
         perform any other term, covenant, or agreement contained in any Loan
         Document and such failure shall have continued unremedied for a period
         of 30 days after such Credit Party shall have obtained knowledge
         thereof; or

                        (e) Any representation or warranty made by any Credit
         Party (or by an officer thereof on its behalf) in any Loan Document or
         in any certificate, report, opinion (other than an opinion of counsel)
         or other document delivered or to be delivered pursuant thereto, shall
         prove to have been incorrect or misleading (whether because of
         misstatement or omission) in any material respect when made; or

                        (f) Liabilities and/or other obligations of the Borrower
         (other than the obligations under the Note and the Reimbursement
         Obligations), any of its Subsidiaries or any other Credit Party,
         whether as principal, guarantor, surety or other obligor, for the
         payment of any Indebtedness or operating leases (i) shall become or
         shall be declared to be due and payable prior to the expressed maturity
         thereof, or (ii) shall not be paid when due or within any grace period
         for the payment thereof, (iii) any holder of any such obligation shall
         have the right to declare such obligation due and payable prior to the
         expressed maturity thereof or (iv) as a consequence of the occurrence
         or continuation of any event or condition, the Borrower, any of its
         Subsidiaries or such other Credit Party

                                      -43-
<PAGE>

         has become obligated to purchase or repay any Indebtedness before its
         regularly scheduled maturity date; or

                        (g) Any Change of Control shall occur; or

                        (h) The Borrower, any of its Subsidiaries or any other
         Credit Party shall (i) suspend or discontinue its business, (ii) make
         an assignment for the benefit of creditors, (iii) generally not be
         paying its debts as such debts become due, (iv) admit in writing its
         inability to pay its debts as they become due, (v) file a voluntary
         petition in bankruptcy, (vi) become insolvent (however such insolvency
         shall be evidenced), (vii) file any petition or answer seeking for
         itself any reorganization, arrangement, composition, readjustment of
         debt, liquidation or dissolution or similar relief under any present or
         future statute, law or regulation of any jurisdiction, (viii) petition
         or apply to any tribunal for any receiver, custodian or any trustee for
         any substantial part of its property, (ix) be the subject of any such
         proceeding filed against it which remains undismissed for a period of
         60 days, (x) file any answer admitting or not contesting the material
         allegations of any such petition filed against it or any order,
         judgment or decree approving such petition in any such proceeding, (xi)
         seek, approve, consent to, or acquiesce in any such proceeding, or in
         the appointment of any trustee, receiver, sequestrator, custodian,
         liquidator, or fiscal agent for it, or any substantial part of its
         property, or an order is entered appointing any such trustee, receiver,
         custodian, liquidator or fiscal agent and such order remains in effect
         for 60 days, or (xii) take any formal action for the purpose of
         effecting any of the foregoing or looking to the liquidation or
         dissolution of the Borrower, such Subsidiary or such other Credit
         Party; or

                        (i) An order for relief is entered under the United
         States bankruptcy laws or any other decree or order is entered by a
         court having jurisdiction (i) adjudging the Borrower, any of its
         Subsidiaries or any other Credit Party bankrupt or insolvent, (ii)
         approving as properly filed a petition seeking reorganization,
         liquidation, arrangement, adjustment or composition of or in respect of
         the Borrower, any of its Subsidiaries or any other Credit Party under
         the United States bankruptcy laws or any other applicable Federal or
         state law, (iii) appointing a receiver, liquidator, assignee, trustee,
         custodian, sequestrator (or other similar official) of the Borrower,
         any of its Subsidiaries or any other Credit Party or of any substantial
         part of the property of any thereof, or (iv) ordering the winding up or
         liquidation of the affairs of the Borrower, any of its Subsidiaries or
         any other Credit Party, and any such decree or order continues unstayed
         and in effect for a period of 60 days; or

                        (j) Judgments or decrees against the Borrower, any of
         its Subsidiaries or any other Credit Party aggregating in excess of
         $100,000 shall remain unpaid, unstayed on appeal, undischarged,
         unbonded or undismissed for a period of 30 days; or

                        (k) The occurrence of an Event of Default (beyond any
         applicable notice or cure period) as defined in any Collateral
         Document; or

                                      -44-
<PAGE>

                        (l) Any Loan Document shall cease, for any reason, to be
         in full force and effect, or any Credit Party shall so assert in
         writing or shall disavow any of its obligations thereunder; or

                        (m) (i) any Termination Event shall occur; (ii) any
         Accumulated Funding Deficiency, whether waived, shall exist with
         respect to any Pension Plan; (iii) any Person shall engage in any
         Prohibited Transaction involving any Employee Benefit Plan; (iv) the
         Borrower, any of its Subsidiaries or any ERISA Affiliate shall fail to
         pay when due an amount which is payable by it to the PBGC or to a
         Pension Plan under Title IV of ERISA; (v) the imposition of any tax
         under Section 4980B(a) of the Code; (vi) the assessment of a civil
         penalty with respect to any Employee Benefit Plan under Section 502(c)
         of ERISA; or (vii) any other event or condition shall occur or exist
         with respect to an Employee Benefit Plan which in the case of clauses
         (i) through (vi) would, individually or in the aggregate, have a
         Material Adverse Effect.

         9.2.     REMEDIES

                  (a) Upon the occurrence of an Event of Default or at any time
thereafter during the continuance thereof, (i) if such event is an Event of
Default specified in clause (h) or (i) above, the Commitments shall immediately
and automatically terminate and the Loans, all accrued and unpaid interest
thereon, any Reimbursement Obligations owing in respect of all outstanding
Letters of Credit and all other amounts owing under the Loan Documents shall
immediately become due and payable, the Borrower shall forthwith deposit with
the Bank an amount equal to the Letter of Credit Exposure in a cash collateral
account under the exclusive control of the Bank, and the Bank may exercise any
and all remedies and other rights provided in the Loan Documents, and (ii) if
such event is any other Event of Default, any or all of the following actions
may be taken: (A) the Bank may, by notice to the Borrower, declare the
Commitments terminated forthwith, whereupon the Commitments shall immediately
terminate, and (B) the Bank may, by notice of default to the Borrower, declare
the Loans, all accrued and unpaid interest thereon, any Reimbursement
Obligations owing in respect of all outstanding Letters of Credit and all other
amounts owing under the Loan Documents to be due and payable forthwith,
whereupon the same shall immediately become due and payable, the Borrower shall
forthwith deposit with the Bank an amount equal to the Letter of Credit Exposure
in a cash collateral account under the exclusive control of the Bank, and the
Bank may exercise any and all remedies and other rights provided in the Loan
Documents. Except as otherwise provided in this Section, presentment, demand,
protest and all other notices of any kind are hereby expressly waived. The
Borrower hereby further expressly waives and covenants not to assert any
appraisement, valuation, stay, extension, redemption or similar laws, now or at
any time hereafter in force which might delay, prevent or otherwise impede the
performance or enforcement of any Loan Document.

                  (b) In the event that the Commitments shall have been
terminated or the Loans, all accrued and unpaid interest thereon and all other
amounts owing under the Loan Documents shall have been declared due and payable
pursuant to the provisions of this section, any funds received by the Bank from
or on behalf of the Borrower shall be applied by the Bank in

                                      -45-
<PAGE>

liquidation of the Loans, the Reimbursement Obligations and the other
obligations of the Borrower under the Loan Documents in the following manner and
order: (i) to the payment of interest on the Loans; (ii) to the payment of the
principal portion of any Loans in such order as the Bank may determine in its
absolute discretion; (iii) to the payment of the Reimbursement Obligations; (iv)
to the payment of any fees or expenses due the Bank from the Borrower; (v) to
reimburse the Bank for any expenses (to the extent not paid pursuant to clause
(iv) above) due from the Borrower pursuant to the provisions of Section 10.5;
and (vi) to the payment of any other amounts owed to the Bank under any Loan
Document.

10.      OTHER PROVISIONS

         10.1.    AMENDMENTS AND WAIVERS

                  No amendment or waiver of any provision of this Agreement or
any Loan Document shall in any event be effective unless the same shall be in
writing and signed by all parties, and such waiver or consent shall be effective
only in the specific instance and for the specific purpose for which given.

         10.2.    NOTICES

                  All notices, requests and demands to or upon the respective
parties to the Loan Documents to be effective shall be in writing and, unless
otherwise expressly provided therein, shall be deemed to have been duly given,
made and received (i) when delivered by hand, (ii) one Business Day after having
been sent by overnight courier service, (iii) five days after being deposited
with the United States Postal Service as certified or registered mail, with
first-class postage and fees prepaid, or, (iv) when sent by facsimile
transmission upon electronic confirmation of receipt, addressed as follows in
the case of the Borrower or the Bank or addressed to such other addresses as to
which the Bank may be hereafter notified by the respective parties thereto or
any future holders of the Note:

         The Borrower:

                  Meta Group Inc.
                  208 Harbor Drive
                  Stamford, Connecticut   06912
                  Attention:    Bernard Denoyer

                  Telephone:    (203) 973-6813
                  Telecopy:     (203) 973-6921

                                      -46-
<PAGE>

         with a copy to:

                  Valerie A. Seiling, Esq.
                  Wiggin & Dana
                  One CityPlace
                  185 Asylum Street
                  Hartford, Connecticut  06103-3402

         The Bank:

                  The Bank of New York
                  10 Mason Street
                  Greenwich, Connecticut 06830
                  Attention:    Mark Sicinski,
                                 Vice President

                  Telephone:    (203) 863-2794
                  Telecopy:     (203) 863-2610

except that any notice, request or demand by the Borrower to or upon the Bank
pursuant to Sections 2.4 or 3.3 and any notice by either party of a change of
address shall not be effective until received. Any party to a Loan Document may
rely on signatures of the parties thereto which are transmitted by facsimile or
other electronic means as fully as if originally signed.

         10.3.    NO WAIVER; CUMULATIVE REMEDIES

                  No failure to exercise and no delay in exercising, on the part
of the Bank, any right, remedy, power or privilege under any Loan Document shall
operate as a waiver thereof; nor shall any single or partial exercise of any
right, remedy, power or privilege under any Loan Document preclude any other or
further exercise thereof or the exercise of any other right, remedy, power or
privilege. The rights, remedies, powers and privileges under the Loan Documents
are cumulative and not exclusive of any rights, remedies, powers and privileges
provided by law.

         10.4.    SURVIVAL OF REPRESENTATIONS AND WARRANTIES AND CERTAIN
                  OBLIGATIONS

                  (a) All representations and warranties made under the Loan
Documents and in any document, certificate or statement delivered pursuant
thereto or in connection therewith shall survive the execution and delivery of
the Loan Documents.

                  (b) The obligations of the Borrower under Sections 3.4, 3.5,
3.6 (to the extent that such obligations under Sections 3.5 and 3.6 arose prior
to the termination of the Revolving Credit Commitment and the payment of the
Loans), 3.9 and 10.5 shall survive the termination of the Revolving Credit
Commitment and the payment of the Loans and all other amounts payable under the
Loan Documents.

                                      -47-
<PAGE>

         10.5.    EXPENSES

                  The Borrower agrees, promptly upon presentation of a statement
or invoice therefor, and whether or not any Loan is made or any Letter of Credit
is issued (i) to pay or reimburse the Bank for all its out-of-pocket costs and
expenses reasonably incurred in connection with the development, preparation and
execution of, the Loan Documents and any amendment, supplement or modification
thereto (whether or not executed or effective), any documents prepared in
connection therewith and the consummation of the transactions contemplated
thereby, including without limitation the reasonable fees and disbursements of
Special Counsel, (ii) to pay or reimburse the Bank for all of its costs and
expenses, including, without limitation, reasonable fees and disbursements of
Special Counsel or any other counsel, incurred in connection with (A) any
Default or Event of Default and any enforcement or collection proceedings
resulting therefrom or in connection with the negotiation of any restructuring
or "work-out" (whether consummated or not) of the obligations of any Credit
Party under any of the Loan Documents and (B) the enforcement of this section,
and (iii) to pay, indemnify and hold the Bank and each of its officers,
directors and employees harmless from and against any and all other liabilities,
obligations, claims, losses, damages, penalties, actions, judgments, suits,
costs, expenses or disbursements of any kind or nature whatsoever (including,
without limitation, reasonable counsel fees and disbursements) with respect to
the enforcement and performance of the Loan Documents, the use of the proceeds
of the Loans and the enforcement and performance of the provisions of any
subordination agreement involving the Bank (all the foregoing in this clause
(iii), collectively, the "INDEMNIFIED LIABILITIES") and, if and to the extent
that the foregoing indemnity may be unenforceable for any reason, the Borrower
agrees to make the maximum payment not prohibited under applicable law;
PROVIDED, HOWEVER, that the Borrower shall have no obligation to pay Indemnified
Liabilities to the Bank arising from the finally adjudicated gross negligence or
willful misconduct of the Bank or claims between one indemnified party and
another indemnified party.

         10.6.    SUCCESSORS AND ASSIGNS

                  This Agreement, the Note and the other Loan Documents to which
any Credit Party is a party shall be binding upon and inure to the benefit of
such Credit Party and the Bank, all future holders of the Note and their
respective successors and assigns, provided, however, that such Credit Party may
neither delegate its liabilities and obligations, nor assign its rights and
benefits, under any Loan Document to any Person. Notwithstanding anything to the
contrary contained in this Section, the Bank may at any time or from time to
time assign all or any portion of its rights under the Loan Documents to a
Federal Reserve Bank, PROVIDED THAT any such assignment shall not release such
assignor from its obligations thereunder.

         10.7.    COUNTERPARTS

                  Each Loan Document (other than the Note) may be executed by
one or more of the parties thereto on any number of separate counterparts and
all of said counterparts taken together shall be deemed to constitute one and
the same document. It shall not be necessary in making proof of any Loan
Document to produce or account for more than one counterpart signed

                                      -48-
<PAGE>

by the party to be charged. A counterpart of any Loan Document and of any an
amendment, modification, consent or waiver to or of any Loan Document
transmitted by facsimile shall be deemed to be an originally executed
counterpart.

         10.8.    SET-OFF

                  In addition to any rights and remedies of the Bank provided by
law, upon the occurrence of an Event of Default and the acceleration of the
obligations owing in connection with the Loan Documents, or at any time upon the
occurrence and during the continuance of an Event of Default under Sections
9.1(a) or (b), the Bank shall have the right, without prior notice to the
Borrower or any other Credit Party, any such notice being expressly waived by
the Borrower and each other Credit Party to the extent not prohibited by
applicable law, to set-off and apply against any indebtedness, whether matured
or unmatured, of the Borrower or such other Credit Party, as the case may be, to
the Bank any amount owing from the Bank to the Borrower or such other Credit
Party, as the case may be, at, or at any time after, the happening of any of the
above-mentioned events. To the extent not prohibited by applicable law, the
aforesaid right of set-off may be exercised by the Bank against the Borrower or
such other Credit Party, as the case may be, or against any trustee in
bankruptcy, custodian, debtor in possession, assignee for the benefit of
creditors, receiver, or execution, judgment or attachment creditor of the
Borrower or such other Credit Party, as the case may be, or against anyone else
claiming through or against the Borrower or such other Credit Party, as the case
may be, or such trustee in bankruptcy, custodian, debtor in possession, assignee
for the benefit of creditors, receiver, or execution, judgment or attachment
creditor, notwithstanding the fact that such right of set-off shall not have
been exercised by the Bank prior to the making, filing or issuance, or service
upon the Bank of, or of notice of, any such petition, assignment for the benefit
of creditors, appointment or application for the appointment of a receiver, or
issuance of execution, subpoena, order or warrant. The Bank agrees promptly to
notify the Borrower after any such set-off and application made by the Bank,
provided that the failure to give such notice shall not affect the validity of
such set-off and application.

         10.9.    CONSTRUCTION

                  Each party to a Loan Document represents that it has been
represented by counsel in connection with the Loan Documents and the
transactions contemplated thereby and that the principle that agreements are to
be construed against the party drafting the same shall be inapplicable.

         10.10.   GOVERNING LAW

                  The Loan Documents and the rights and obligations of the
parties thereunder shall be governed by, and construed and interpreted in
accordance with, the internal laws of the State of New York, without regard to
principles of conflict of laws, but including Section 5-1401 of the General
Obligations Law.

                                      -49-
<PAGE>

         10.11.   HEADINGS DESCRIPTIVE

                  Section headings have been inserted in the Loan Documents for
convenience only and shall not be construed to be a part thereof.

         10.12.   SEVERABILITY

                  Every provision of the Loan Documents is intended to be
severable, and if any term or provision thereof shall be invalid, illegal or
unenforceable for any reason, the validity, legality and enforceability of the
remaining provisions thereof shall not be affected or impaired thereby.

         10.13.   INTEGRATION

                  All exhibits to a Loan Document shall be deemed to be a part
thereof. Except for agreements between the Bank and the Borrower with respect to
certain fees, the Loan Documents embody the entire agreement and understanding
between the Borrower and the Bank with respect to the subject matter thereof and
supersede all prior agreements and understandings between the Borrower and the
Bank with respect to the subject matter thereof.

         10.14.   CONSENT TO JURISDICTION

                  Each Credit Party hereby irrevocably submits to the
jurisdiction of any New York State or Federal court sitting in the City of New
York over any suit, action or proceeding arising out of or relating to the Loan
Documents. Each Credit Party hereby irrevocably waives, to the fullest extent
permitted or not prohibited by law, any objection which it may now or hereafter
have to the laying of the venue of any such suit, action or proceeding brought
in such a court and any claim that any such suit, action or proceeding brought
in such a court has been brought in an inconvenient forum. Each Credit Party
hereby agrees that a final judgment in any such suit, action or proceeding
brought in such a court, after all appropriate appeals, shall be conclusive and
binding upon it.

         10.15.   SERVICE OF PROCESS

                  Each party to a Loan Document hereby irrevocably consents to
the service of process in any suit, action or proceeding by sending the same by
first class mail, return receipt requested or by overnight courier service, to
the address of such party set forth in Section 10.2 or in the applicable Loan
Document executed by such party. Each party to a Loan Document hereby agrees
that any such service (i) shall be deemed in every respect effective service of
process upon it in any such suit, action, or proceeding, and (ii) shall to the
fullest extent enforceable by law, be taken and held to be valid personal
service upon and personal delivery to it.

                                      -50-
<PAGE>

         10.16.   NO LIMITATION ON SERVICE OR SUIT

                  Nothing in the Loan Documents or any modification, waiver,
consent or amendment thereto shall affect the right of the Bank to serve process
in any manner permitted by law or limit the right of the Bank to bring
proceedings against any Credit Party in the courts of any jurisdiction or
jurisdictions in which such Credit Party may be served.

         10.17.   WAIVER OF TRIAL BY JURY

                  EACH OF THE BANK AND THE CREDIT PARTIES HEREBY KNOWINGLY,
VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN
RESPECT OF ANY LITIGATION ARISING OUT OF, UNDER OR IN CONNECTION WITH THE LOAN
DOCUMENTS OR THE TRANSACTIONS CONTEMPLATED THEREIN. FURTHER, EACH CREDIT PARTY
HEREBY CERTIFIES THAT NO REPRESENTATIVE OR AGENT OF THE BANK, OR COUNSEL TO THE
BANK, HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT THE BANK WOULD NOT, IN THE
EVENT OF SUCH LITIGATION, SEEK TO ENFORCE THIS WAIVER OF RIGHT TO JURY TRIAL
PROVISION. EACH CREDIT PARTY ACKNOWLEDGES THAT THE BANK HAS BEEN INDUCED TO
ENTER INTO THIS AGREEMENT BY, INTER ALIA, THE PROVISIONS OF THIS SECTION.

         [THE REMAINDER OF THIS PAGE HAS INTENTIONALLY BEEN LEFT BLANK.]

                                      -51-
<PAGE>

         IN WITNESS WHEREOF, the parties hereto have caused this Credit
Agreement to be duly executed and delivered by their proper and duly authorized
officers as of the day and year first above written.

                                  META GROUP, INC.

                                  By:      /s/ Bernard F. Denoyer
                                           -------------------------------------
                                  Name:    Bernard F. Denoyer
                                           -------------------------------------
                                  Title:   Chief Financial Officer
                                           -------------------------------------

                                  By:      /s/ Robert F. Toole
                                           -------------------------------------
                                  Name:    Robert F. Toole
                                           -------------------------------------
                                  Title:   Senior Vice President
                                           -------------------------------------

                                  By:      /s/ Michael Simmons
                                           -------------------------------------
                                  Name:    Michael Simmons
                                           -------------------------------------
                                  Title:   Director
                                           -------------------------------------

                                  THE BANK OF NEW YORK

                                  By:      /s/ Mark J. Sicinski
                                           -------------------------------------
                                           Mark J. Sicinski,
                                           Vice President

                                      -52-

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