Document:

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                                                                 EXHIBIT 10.19

           AGREEMENT BETWEEN iBEAM BROADCASTING AND INTERPACKET GROUP

This agreement (the "AGREEMENT"), effective as of January 19, 2000 (the
"EFFECTIVE DATE"), is entered into by INTERPACKET GROUP INC., ("InterPacket")
a Delaware corporation with primary business offices at 1901 Main Street, Santa
Monica, CA 90405 and iBEAM BROADCASTING CORPORATION ("iBEAM"), a Delaware
corporation with primary business offices at 645 Almanor Avenue, Suite 100,
Sunnyvale, CA 94086. (iBEAM and InterPacket individually a "Party" or together
the "Parties").

WHEREAS, InterPacket supplies global satellite Internet services and,

WHEREAS, iBEAM wishes to use InterPacket's services,

WHEREAS, InterPacket and iBEAM mutually accept the terms and conditions set
forth below.

NOW, THEREFORE, for good and valuable consideration exchanged between the
Parties, InterPacket and iBEAM agree as follows:

1.   DEFINITIONS

     When used in this Agreement, the following terms shall have the following
     meanings unless the subject or the context otherwise requires:

A.   CONFIDENTIAL INFORMATION. Confidential and trade secret information as set
     forth more specifically in Article 15 of this Agreement.

B.   DISCLOSING PARTY. A Party that discloses Confidential Information to a
     Receiving Party.

C.   RECEIVING PARTY. A Party receiving Confidential Information from a
     Disclosing Party.

D.   MAXCASTER(TRADEMARK): A system of satellite downlink equipment, one or more
     computer servers, other communications equipment and appropriate software,
     as specified by iBEAM.

E.   INTERPACKET NETWORK: All portions of networking owned, operated or provided
     as part of the service contemplated herein by InterPacket, including but
     not limited to all satellite up-link and downlink equipment provided by
     InterPacket, all terrestrial networking supplied by InterPacket to provide
     the service contemplated herein and all networking supplied by InterPacket
     at each downlink site.

2.   SERVICE

2.1  Service: iBEAM will install "head end" servers at the appropriate uplink
facilities within InterPacket's Network and InterPacket agrees to deploy a
minimum number of MaxCasters, as set forth below in Article 2.2, into
InterPacket's international points of presence. InterPacket will provide the use
of multiple teleports and satellite transportation to deliver data streams to
these international points of presence. InterPacket will provide[***]. iBEAM has
the ability to order Dedicated Bandwidth, Burstable Bandwidth and Selectable
Bandwidth [***]subject to availability on InterPacket Network. Any bandwidth
above [***] will be charged at [***].

2.2  Minimum Service Deployment/Requirements:
     (A)  The deployment of MaxCasters as specified in Article 2.1 above shall
have the following minimum requirements: [***], provided however that
InterPacket shall install MaxCasters only in locations where the point of
presence; i) is multi-homed, ii) uses a Cisco 3000 series router or equivalent
as defined by iBEAM at its sole discretion, iii) is an ISP which has at least
[***] end users which connect to the Internet, iv) has a well maintained, clean
air conditioned machine room with redundant power, and v) has 24x7 technical
support as set forth in Exhibit A. The Effective Date is on or after iBEAM and
InterPacket have agreed on the list of sites and the costs of installation. To
effectuate deployment of MaxCasters iBEAM will pay for such reasonable and
pre-approved expenses as are required to install MaxCasters internationally,
including without limitation, customs, duties and taxes related to the
installation. (B) In the event that an interruption of service occurs as a
result of a failure of InterPacket's network or satellite link, iBEAM will
receive a pro rata credit (the "Allowance") based on the time InterPacket's
network or satellite link is not operational during the service month. Credits
not exceeding 0.5% (one-half of one percent) of the monthly service charge will
be issued only upon request.

2.3  Testing: The Parties will mutually agree on what equipment will be required
for testing. Each Party will provide this equipment, once ascertained [***].
Testing shall in no event extend beyond [***]. If both parties agree that
testing concludes and iBEAM's equipment/service is unable to be implemented,
this Agreement will terminate pursuant to Article 9 without further liability to
either party.

2.4  Network Monitoring: InterPacket will monitor the InterPacket Network and
all points of presence where MaxCasters are installed; such monitoring will be
able to ascertain outages of satellite or such terrestrial/networking capacity
as is provided by InterPacket and use best efforts to repair and/or reroute such

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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

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outages within a minimal amount of time. Such aforementioned efforts will in no
way relieve InterPacket of its Allowance obligations as set forth above in
Article 2.2(B). In no event will InterPacket monitor in any manner whatsoever
the actual MaxCaster or its contents.

2.5  iBEAM acknowledges the importance of InterPacket's relationships with
InterPacket's ISP customers and agrees to rely on InterPacket for all
communication with InterPacket's ISP customers. iBEAM agrees not to contact
InterPacket's ISP customers without the prior written authorization from
InterPacket.

3.   SERVICE EXPANSION
     [***]

4.   OWNERSHIP AND USE AND DAMAGE

4.1  Ownership: Title to and ownership of all iBEAM provided equipment and/or
software and all copies of documentation or instructions thereof and all data
residentany iBEAM equipment, including but not limited to any trademarks,
servicemarks, tradedress, copyrights (whether in literal or non-literal form)
and/or patents shall be and at all times remain with iBEAM, iBEAM's licensors or
its agents or assigns. InterPacket will not reproduce or modify any of the above
specified or any portion thereof. InterPacket shall not rent, sell, lease,
create or have created security interests in any equipment or software provided
by iBEAM, have liens placed on any equipment or software or otherwise transfer
the equipment or software provided by iBEAM or any part thereof or use, or allow
its use for the benefit of any third party.

4.2  Damage to Equipment: Any damage caused to any iBEAM provided equipment
including the MaxCaster, in whole or in part, while under the control of
InterPacket will require InterPacket to pay iBEAM the reasonable costs to
repair or replace the MaxCaster(TRADEMARK) provided damage is caused by the
negligence or intentional act of InterPacket and/or its agents and not
through any defect of iBEAM's Equipment, iBEAM's failure to disclose a
potential problem with the equipment or iBEAM's actions or failure to act.

4.3  Insurance: From the date of the equipment installation at the co-location
space, iBEAM agrees to carry Commercial General Liability with combined single
limits of $1,000,000 for each occurrence and "all risk" property insurance
covering all of iBEAM 's personal property located at the InterPacket
co-location space. iBEAM agrees that it will not pursue any claims against
InterPacket for any liability InterPacket may have under or relating to this
Agreement until iBEAM first makes claims against iBEAM's insurance provider(s)
and such insurance provider(s) finally resolve(s) such claims.

5.   RESALE OF SERVICE AND SERVICE EVALUATION

5.1  Resale of Service: InterPacket shall not in any manner resell any iBEAM
service or repackage any ancillary effect of an iBEAM service.

6.   PAYMENT

6.1  Revenue Share: [***]

6.2  Payment: Payment for Dedicated Bandwidth will be made in advance. Payment
for Burstable Bandwidth and Selectable Bandwidth services rendered will be made
net thirty (30) days in arrears from receipt of valid invoice for prices as set
forth above.

6.3  Revenue Share Payments: Not more than twenty-five (25) days after the end
of each calendar month iBEAM will produce a report which provides reasonable
detail as to all revenue shares as specified in Article 6.1. Concurrent with the
production of the report iBEAM will tender such payments as are due under
Article 6.1.

6.4  Taxes: InterPacket is responsible for any taxes associated with
InterPacket's percentage of the revenues paid to InterPacket by iBEAM.

6.5  Audit: iBEAM agrees to allow InterPacket to audit the accounts receivable
and other financial information necessary to verify the revenues for which
InterPacket's revenue share is based. iBEAM will make available to InterPacket
and/or its designated accountants such financial records on a quarterly basis
and within one (1) week upon written request from InterPacket.

7.   WARRANTIES

7.1  InterPacket will make its best efforts to provide reliable Internet Access,
but makes no warranties or representations of any kind for such services or the
merchantability or fitness of such Internet Access for any particular purpose
whatsoever; except as expressed in section 2.2B of this Agreement. iBEAM agrees
that InterPacket makes no warranty regarding, and InterPacket shall not be
responsible or liable for, any loss or expense resulting from the use or
interrupted use of Internet Access, including, but not limited to, losses
resulting from delays, improper or incomplete delivery of information or email,
computer viruses, interruption of service or damage to equipment. InterPacket
does not guarantee any service provided by any third party carrier (including
but not limited to iBEAM's "upstream" link to InterPacket's hub) and iBEAM
agrees not to hold InterPacket responsible or liable for any loss resulting from
the use or interrupted use of any third party services, including without
limitation any satellite carrier, internet backbone service provider or content

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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

<PAGE>

provider. iBEAM also acknowledges that InterPacket is not responsible for any
breaches of iBEAM's (or any third party accessing through iBEAM) privacy
occurring over the Internet. Any legal action arising out of InterPacket's
services shall be brought within a period of one year of the occurrence or shall
be deemed waived.

7.2  iBEAM DISCLAIMS THAT IT HAS WARRANTED THAT THE CONTENT PROVIDED HEREUNDER
IS UNDER iBEAM'S EDITORIAL CONTROL IN ANY MANNER WHATSOEVER, IS INFRINGING,
VIOLATES ANY THIRD PARTY RIGHTS OF ANY KIND OR THAT IT IS NOT OBSCENE, INDECENT,
OFFENSIVE OR HARMFUL TO MINORS.

8    INDEMNIFICATION

In no event shall either party be liable to the other for consequential or
indirect losses or damages howsoever arising under this Agreement and whether
under contract, tort or otherwise (including, without limitation, third party
claims, loss of profits, loss of customers, or damage to reputation or
goodwill). iBEAM shall indemnify, defend and hold InterPacket harmless from
any and all claims, actions, losses, damages, costs and expenses suffered by
InterPacket as a result of or related to any content that is altered while on
the MaxCaster servers. InterPacket shall indemnify, defend and hold iBEAM
harmless from any and all claims, actions, losses, damages, costs and
expenses suffered by iBEAM as a result of or related to InterPacket's gross
negligence, willful misconduct, status as a telecommunications provider,
InterPacket's communication services or the Network.

9    LIMITATION OF LIABILITY

NEITHER PARTY SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT
MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO, TO THE
OTHER OR ANY OTHER THIRD PARTY, UNDER ANY CONTRACT, NEGLIGENCE, STRICT
LIABILITY OR OTHER THEORY(A) FOR ANY MONIES IN EXCESS OF [***], (B) FOR LOSS
OR INACCURACY OF DATA , COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR
TECHNOLOGY, OR (C) FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO LOSS OF REVENUES AND LOSS OF PROFITS. AND
NEITHER PARTY SHALL BE RESPONSIBLE FOR ANY MATTER BEYOND ITS REASONABLE
CONTROL.

UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY
OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR
EXEMPLARY DAMAGES, ARISING FROM ANY ACT OR OMISSION, INCLUDING NEGLIGENT ACTS OR
OMISSIONS, OF THAT PARTY, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, ARISING FROM ANY PROVISION OF THIS AGREEMENT, SUCH AS, BUT NOT
LIMITED TO LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS.

10.0 TERM AND TERMINATION

10.1 This Agreement shall continue with full force and effect for one (1) year
from the Effective Date (the "Initial Term") and shall thereafter renew for
successive one (1) year terms (each, a "Renewal Term") unless terminated by
either Party for any reason upon ninety (90) days notice prior to the end of the
Initial Term or any Renewal Term, as the case may be, to the other party (the
"Term"). Either Party may terminate this Agreement at any time, effective
immediately, upon written notice to the other Party, if such other Party: (i)
breaches any of its material obligations hereunder and fails to cure such breach
(or to provide evidence, to the other Party's reasonable satisfaction, that it
is working diligently towards curing and will have cured within an agreed-upon
timeframe) within thirty (30) days of receipt of written notice from the other
party; (ii) files a petition in bankruptcy; (iii) fails to meet its minimum
service criteria, as specified in Article 2.2(B) in any two (2) month period;
and/or (iv) makes an assignment for the benefit of its creditors.
Notwithstanding the above, either Party may terminate this Agreement at that
Party's sole convenience with ninety (90) days prior written notice. Any such
termination shall be without any liability to or obligation of the terminating
Party, other than with respect to any damages due as a result of breach of
obligations under this Agreement prior to termination.

10.2 InterPacket may discontinue any or all classes of service at its sole
discretion in the event that (i) InterPacket deems it necessary to protect the
integrity of InterPacket's network, (ii) iBEAM (or any third party accessing
InterPacket's network or the internet through iBEAM) engages in any of the
prohibited activities described in Section 10.3 below or (iii) failure to make
timely payments described in Section 2, or, (iv), any other breach of this
Agreement by iBEAM. If reasonably practical, InterPacket will notify iBEAM prior
to such discontinuation to afford iBEAM the opportunity to remedy any such
problems or defaults. InterPacket's right to discontinue service shall be in
addition to all of its other rights under this contract.

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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

<PAGE>

10.3 It shall be a breach of this Agreement if iBEAM engages in any of the
following behaviors: (1) Any course of action which compromises the performance,
security or integrity of servers or other computers or any other devices or
software connected directly or indirectly to the Internet; (2) Any material
increase in traffic levels for malicious purpose or with the result that the
traffic level causes a substantial degradation of performance or denial of
service to InterPacket, its clients or subsidiaries; (3) Any type of invasion or
unauthorized tampering with system security, password protection or encrypted
information; (4) Infringement of the legal rights of other Internet users,
service providers, content providers and users of InterPacket's Internet access;
(5) Any prohibited or unreasonably excessive use of electronic mail or similar
information delivery system; (6) Any other activity prohibited by applicable law
including, but not limited to, obscenity, defamation, infringement of trademark,
copyright, or telecommunications laws of the United States. If iBEAM operates
software that InterPacket determines may cause hazard, interference, or service
interruption to InterPacket provided equipment or services or the InterPacket
network, iBEAM shall immediately remove the offending software upon notice.

10.4 In the event that this Agreement terminates for any reason the following
Articles shall survive the termination; Articles 5 and 15.

10.5 In the event this Agreement terminates for any reason, InterPacket shall
de-install all iBEAM equipment and send such equipment to iBEAM. iBEAM will
reimburse InterPacket for all reasonable costs associated with de-installation
and shipment of the equipment, including customs, duties and taxes.

11.  INTERPRETATION

11.1 Changes: All changes to this Agreement must be in writing, signed by each
Party and reference this Agreement and the Effective Date.

11.2 Order of Precedence: The Terms and Conditions of this Agreement shall take
precedence over those set forth within each Exhibit, Addendum or other written
document, signed by both parties and specified as an addition or change to this
Agreement.

12   WAIVER, REMEDIES CUMULATIVE

12.1 The waiver by either Party of a breach or default by the other Party of any
of the provisions of this Agreement shall not be construed as a waiver of any
succeeding breach or default of the same or any other provisions of this
Agreement and shall not impair the exercise of any rights accruing to it under
this Agreement thereafter; nor shall any delay or omission on the part of either
Party to exercise or, avail itself of any rights accruing to it under this
Agreement operate as a waiver of any breach or default by the other Party of any
of the said provisions.

12.2 All rights and remedies provided in this Agreement are cumulative and are
not exclusive of any rights or remedies provided by law.

13 NOTICES

All communications in connection with this Agreement shall be in writing and
may be given by telecopy or mail to the recipient at the address set out in
this Agreement and sent to the Attention of General Counsel or Chief
Financial Officer.

14 COSTS

Each Party shall bear its own legal, accounting and other costs,
charges and expenses of and incidental to this Agreement.

15 DENIAL OF PARTNERSHIP

Nothing herein contained shall be construed as creating the relationship of
partnership, joint venture, fiduciary relationship or principal and agent
between the parties. Neither Party may pledge or purport to pledge the credit
of the other Party or make or purport to make any representations, warranties
or undertakings for the other Party.

16   FORCE MAJEURE

16.1 Where a Party is unable, wholly or in part, by reason of force majeure, to
carry out any obligations under this Agreement that obligation is suspended so
far as it is affected by force majeure during the continuance thereof.

16.2 In this Agreement, "force majeure" means lightning, fire, earthquake,
storm, flood or other Acts of God, strike, lockout or other interference with
work, war declared or undeclared, blockade, disturbance,, explosion,
governmental or quasi-governmental restraint expropriation prohibition
intervention direction or embargo, unavailability or delay in availability of
equipment or transport, inability or delay in obtaining governmental or
quasi-governmental approvals consents permits licenses authorities or
allocations, and any other cause

<PAGE>

whether of the kind specified above or otherwise which is not reasonably within
the control of the Party affected.

17   ASSIGNMENT

Except for (i) assignment to a successor who acquires substantially all of
the assets, stock and business of iBEAM or InterPacket, (ii) assignment to a
subsidiary company, parent company, or subsidiary of a parent company, or
(iii) assignment, pledge, or transfer by iBEAM of any interest in any
payments to be received by iBEAM hereunder, neither party hereto may assign
this Agreement or any portion thereof without the prior written consent of
the other. Any assignment permitted hereunder or otherwise agreed to by the
other Party hereto will not relieve the assigning party of any obligations
with respect to any covenant, condition, or obligation required to be
performed by the assigning Party under this Agreement.

18   PROMOTION AND PUBLIC ANNOUNCEMENT

18.1 Each Party shall have the right to make public announcements and/or press
releases using the other Party's name provided they have obtained prior written
approval.

19   CONFIDENTIALITY

19.1 Each Party acknowledges that during the contractual relationship created
under the Agreement, situations may arise which require that they be given
access to Confidential Information (as defined more specifically in
Article 15.2) owned by the other Party, its suppliers or customers.

19.2 The Receiving Party of the Confidential Information recognizes that the
Disclosing Party has a proprietary interest in maintaining the confidentiality
of such Confidential Information. Except as required by law, Receiving Party
shall not, during the term of this Agreement and for Three (3) years after the
termination of this Agreement disclose any Confidential Information of the
Disclosing Party to any third party or use any Confidential Information for its
benefit or for the benefit of any third party except as permitted herein, or to
further the purposes of this Agreement. Receiving Party shall take reasonable
precautions to maintain the confidentiality of all Confidential Information, and
in no case lesser precautions that Receiving Party takes with its own similar
Confidential Information. Upon termination of this Agreement for any reason,
each Party shall immediately return or destroy all Confidential Information of
the other Party in its possession or control.

19.3 Confidential Information shall mean all information, whether in tangible
form or communicated orally, which is learned by the Receiving Party in the
course and performance of its obligations under this Agreement: (i) which is
labeled or stamped Confidential (or words to that effect), (ii) which is of the
type that Receiving Party has been informed to be confidential, and (iii)
concerns the Disclosing Party's products, or contents thereof or services
(existing or potential), business affairs, pricing, suppliers, customers, and
distributors, including without limitation, customer usage data, computer
hardware and software (in existence or under development), pending patent
applications, technical, sales and business reports, technical or research
notebooks, and information and data, whether owned by the Disclosing Party or
a third party, relating to the Disclosing Party's commercial activities.
Excluded from the foregoing definition is information which: i) at the time
of disclosure, is, or, after disclosure, becomes generally known or available
to the public other than as a consequence of the Receiving Party breach of
this Agreement; ii) was properly known or otherwise available to the
Receiving Party prior to the disclosure by the Disclosing Party; iii) was
disclosed by a third party to the Receiving Party after the disclosure by the
Disclosing Party if such third party's disclosure neither violates any
obligation of the third party to the Disclosing Party nor is a consequence of
the Receiving Party's breach of this Agreement; iv) the Disclosing Party
authorizes a release.

19.4 The rights and obligations of the parties with respect to confidentiality
shall survive termination of this Agreement.

20.  ACTS BY LAW

Neither party shall be under any obligation to perform any service or deliver
any work should such service or delivery constitute a violation of any
applicable law.

21.  GOVERNING LAW

This Agreement shall be governed by, and construed and enforced in accordance
with the laws of the State of California, without regards to its choice of
law provisions. The exclusive jurisdiction for any legal proceeding regarding
this Agreement shall be in the courts of the State of California and the
Parties hereto expressly submit to the jurisdiction of said courts.

22.  SEVERABILITY

If any provision or provisions of this Agreement shall be held to be invalid,
illegal or unenforceable, the validity, legality and enforceability of the
remaining portions shall not in any way be affected or impaired thereby.

23.  INTEGRATION

<PAGE>

This Agreement supersedes and replaces any and all prior agreements,
understandings or arrangements, whether oral or written, heretofore made between
the Parties and relating to the subject matter hereof and constitutes the entire
understanding of the Parties with respect to the subject matter of this
Agreement. This Agreement may not be altered or amended except by an express
written agreement signed by both Parties hereto.

24.  ARBITRATION

In the event of a dispute regarding this contract, the parties
shall submit the dispute to arbitration at the American Arbitration Association
in Southern California ("AAA") and the parties agree to abide by AAA rules,
regulations, and decisions.

iBEAM Broadcasting Corporation         InterPacket

Signed:  /s/ P.B. Desnoes              Signed: /s/ Peter S. Zimble
       -------------------------              --------------------------
Name:    P.B. Desnoes                  Name:   Peter S. Zimble
       -------------------------              --------------------------
Title:        CEO                      Title:  President
       -------------------------              --------------------------
Date:   1/20/00                        Date:   January 19, 2000
       -------------------------              --------------------------

<PAGE>

                                                        CONFIDENTIAL TREATMENT

EXHIBIT A 24X7 MAINTENANCE

  [EXHIBIT A WAS INTENTIONALLY OMITTED BY THE PARTIES ON THE DATE
   OF EXECUTION OF THIS AGREEMENT.]<PAGE>

                                                                   EXHIBIT 10.20

               SOFTWARE LICENSE AND CONSULTING SERVICES AGREEMENT

This Software License and Consulting Services Agreement (the "Agreement") is
entered by and between InterPacket Networks, Inc., a Delaware corporation with
offices at 1901 Main Street, Second Floor, Santa Monica, California 90405
("IPN"), and RealNetworks, Inc., a Washington corporation with offices at 2601
Elliott Avenue, Suite 1000, Seattle, Washington 98121 ("RN"). The Effective Date
of this Agreement is March 20, 2000.

1.   DEFINITIONS

     "Deliverables" means the Software and other work product resulting from the
     Services as specified in the Statement of Work.

     "Services" means the consulting and development of Deliverables and
     Software, to be provided by RN hereunder, as more fully described in the
     Statement of Work.

     "Software" means the [***] as specified in the Statement of Work.

     "Statement of Work" means the Statement of Work for RealNetworks
     Professional Services, attached to this Agreement as Attachment A.

     "Streaming Media System" means the IPN system that enables live and
     on-demand streaming media delivery over the InterPacket network
     infrastructureas specified in the Statement of Work.

2.   PROFESSIONAL SERVICES

     2.1  SERVICES. RN shall provide the Services set forth in the Statement of
          Work and shall deliver to IPN, subject to the license provisions of
          Section 4 herein, the Deliverables according to the schedule set forth
          in the Statement of Work. All right, title and interest in and to the
          Deliverables is owned by, and shall remain with, RN.

     2.2  COOPERATION. IPN acknowledges that its timely provision of and RN's
          unimpeded reasonable access to equipment, assistance, cooperation,
          complete and accurate information and data from IPN officers, agents,
          and employees, and suitably configured computer products as specified
          in the Statement of Work are essential to performance of any Services
          within the timeframe set forth in this Agreement and in the Statement
          of Work, and that RN shall not be liable for any deficiency in
          performing Services if such deficiency results from IPN's failure to
          provide reasonable access, assistance and cooperation. With respect to
          the performance of Services, IPN will not direct or supervise RN's
          employees at IPN's premises with respect to said individuals' tasks or
          responsibilities without RN's express written consent provided that
          such individuals will conduct themselves in a professional workman
          like manner.

     2.3  ACCEPTANCE. Acceptance of Deliverables shall be pursuant to the
          applicable Acceptance Criteria specified in the Statement of Work. In
          the event IPN fails to notify RN of any difficulties or problems with
          the Deliverables within 30 days after delivery to IPN, IPN shall be
          deemed to have accepted the Deliverables. Prior to acceptance of such
          Deliverables, RN shall have the right to repair or replace the
          Deliverables at its discretion. Upon acceptance of such Deliverables,
          except with respect to the warranty set forth in Section 10, RN shall
          be under no obligation to repair or replace such Deliverables.

3.   REAL BROADCAST NETWORK REFERRALS

During the Term, IPN shall participate in a referral program with Real Broadcast
Network ("RBN") referral program as specified in Attachment C.

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       1

<PAGE>

4.   SOFTWARE

     4.1  SOFTWARE LICENSE. In consideration of the fees specified in the
          Statement of Work, RN hereby grants to IPN [***] license to [***]
          copies of the Software solely for use [***] as specified in
          Attachment A. IPN shall receive licenses to [***] copies of the
          Software upon completion of the Custom RealProxy Cache Beta Code
          Release as specified in the Statement of Work, and an additional
          [***] Software licenses upon completion of the project as specified in
          the Statement of Work.

          IPN may not modify, enhance, reverse engineer, decompile, dissemble or
          make derivative works of the Software or Deliverables. IPN may not
          copy (except for archive purposes), license, sublicense, transfer, or
          in any way distribute to third parties the Software or Deliverables.
          IPN may not use the Software as part of hosting any content owned by
          IPN or originating from servers owned, leased or otherwise operated by
          IPN, unless IPN receives a hosting license from RN.

     4.2  ADDITIONAL SOFTWARE LICENSES. For 1 year after the Effective Date, IPN
          may license additional copies of the Software for the fees specified
          in Attachment B. All such additional copies shall be licensed to IPN
          pursuant to the terms of this Agreement. Such additional copies shall
          be promptly provided by RN to IPN contemporaneous with the payment of
          the applicable fees.

     4.3  DIFFERENT PLATFORMS. In the event IPN wishes to transfer its existing
          Software licenses acquired herein to another operating system
          platform, such transfer will be without additional charge for such
          existing licenses, provided that (i) IPN agrees to pay RN for all
          porting, developing and other related fees which may be necessary to
          port the Software to such desired operating system platform; and (ii)
          applicable license fees shall still apply to additional Software
          licenses which IPN may acquire from RN.

5.   FEES AND PAYMENT

     5.1  PAYMENTS. IPN will pay RN according to the Payment Schedule set forth
          in the Statement of Work. By executing this Agreement, IPN confirms
          the budget for the work, and the charges and purchases set forth in
          the Statement of Work. If IPN wishes to enlarge the scope of the
          Services or implement additional features or subtasks, the parties
          shall agree upon the costs therefor in advance in writing.

     5.2  EXPENSES. IPN will reimburse RN for reasonable incidental expenses and
          disbursements incurred by RN related to supplies, media (disks and
          CD-ROM costs), travel and related lodging and meals, shipping,
          telephone charges, and any other reasonable expenses incurred in the
          performance of the Services. RN shall bear sole responsibility for
          expenses incurred to acquire the necessary tools to perform the
          Services. As of the Effective Date, RN anticipates that the costs as
          stated in the SOW shall not change. If RN needs to procure any third
          party computer software, hardware, other office supplies or any other
          subcontracted services or products to implement, perform, or install
          items set forth in Attachment A for which IPN will be charged an
          additional fee, and the cost of which will exceed $1000, RN will
          notify IPN in advance, and obtain approval for the amount of the
          purchase plus any applicable sales tax.

     5.3  BILLING. RN will invoice IPN for reasonable expenses and any third
          party purchases on a monthly basis. The invoice will include a report
          itemizing the reasonable expenses and third party purchases. IPN shall
          pay all invoices within 30 days of receipt, and shall not make any
          deductions thereto.

     5.4  TAXES. The charges do not include taxes or duties. If RN is required
          to pay or collect any local, value added goods and services, or any
          other similar taxes or duties based on Services provided under this
          Agreement, then such taxes and/or duties shall be billed to and paid
          by IPN. This shall not apply to taxes based on RN's income

6.   CHANGE REQUESTS. IPN's request for any change in Services must be in
     writing; this requirement pertains to all such requests including but not
     limited to requests for changes in project plans, scope, specifications,
     schedule, designs,

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       2
<PAGE>

     or requirements. RN shall not be obligated to perform tasks described in
     IPN's request until the parties agree in writing to the proposed change.

7.   NON-SOLICITATION. Neither party will enter into any separate agreements,
     written or oral, with current or former employees or staff of the other
     party without such party's express written consent during the term of this
     Agreement and for one (1) year from RN's completion of work performed for
     IPN by RN under this or other agreements.

8.   TERM; TERMINATION

     8.1  TERM. This Agreement shall commence as of the Effective Date and shall
          remain in effect for one year thereafter, or until terminated earlier
          in accordance with this Section 8.

     8.2  TERMINATION BY RN. Failure of IPN to make payments to RN in accordance
          with this Agreement shall be considered substantial nonperformance and
          cause for termination. If IPN fails to make payments when due, RN may,
          upon 15 days' written notice to IPN, suspend performance under this
          Agreement. Unless RN receives payment in full within seven days of the
          date of the notice, the suspension shall take effect without further
          notice. In the event of a suspension of services in accordance with
          this Section 8.2, RN shall have no liability to IPN for delay or
          damage caused IPN because of such suspension of services.

     8.3  TERMINATION BY IPN. IPN shall have the right at any time to terminate
          this Agreement on twenty-one (21) days' written notice. In the event
          of such termination, and provided termination is not as a result of
          RN's unremedied breach of this Agreement, IPN shall pay RN then
          accrued payments due under the Statement of Work, plus the pro-rated
          portion of the next payment, if any, due with respect to items being
          worked on up to the time of termination, plus reimbursable expenses.
          Should IPN wish to delete specific subtasks, IPN will notify RN
          immediately in writing.

     8.4  TERMINATION FOR BREACH. Either party may terminate this Agreement upon
          seven (7) days' written notice to the other party in the event the
          other party materially breaches this Agreement and fails to cure such
          breach within fifteen (15) days' written notice from the non-breaching
          party.

9.   OTHER SOFTWARE

     9.1  The Services provided under this Agreement may be in support of IPN's
          license to use other computer software programs, owned or distributed
          by RN, under a separate software license agreement. The software
          license agreement shall govern all use by IPN of such programs.
          Neither this Agreement nor any purchase order or similar ordering
          document shall include the grant of any license or any other rights
          for such programs.

     9.2  Any Services acquired from RN shall be bid separately from such
          program licenses, and IPN may acquire either Services or such program
          licenses without acquiring the other.

     9.3  For RN products generally and publicly available (including plug-ins),
          RN agrees to make available and license such products to IPN at then
          current list prices.

10.  WARRANTY. RN represents, warrants and covenants that: (i) any Deliverables,
     information or materials developed for, or any advice provided to RN, shall
     not rely or in any way be based upon Confidential Information (as defined
     in Section 12.1) obtained or derived by RN from sources other than RN
     unless RN has received specific authorization in writing to use such
     Confidential Information; (ii) RN will not enter into any contracts or
     otherwise obligate IPN in any way without IPN's express approval; and (iii)
     RN will perform the Services consistent with generally accepted industry
     practices. IPN must report any deficiencies in the Services to RN in
     writing within [***] of completion of the Services in order to receive
     warranty remedies. THE WARRANTY HEREIN IS EXCLUSIVE AND IN LIEU OF ALL
     OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
     WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ANY
     BREACH OF THE ABOVE WARRANTY, IPN'S EXCLUSIVE REMEDY, AND RN'S ENTIRE
     LIABILITY, SHALL BE THE RE-PERFORMANCE OF THE SERVICES. IF RN FAILS OR IS
     UNABLE TO RE-PERFORM THE SERVICES AS WARRANTED, IPN SHALL BE ENTITLED TO
     RECOVER THE FEES PAID TO RN FOR THE DEFICIENT SERVICES.

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       3
<PAGE>

11.  RESPONSIBILITY FOR IPN CONTENT AND SITES; INDEMNIFICATION. Except for the
     Services to be provided by RN hereunder, as between IPN and RN, IPN shall
     be completely and solely responsible for all matters relating to any
     content or material ("Content") owned or used by IPN in connection with any
     equipment provided by RN, and in connection with IPN's Internet web site,
     intranet, or extranet system (collectively, "Sites"). IPN shall remain
     solely responsible and liable for the Content and the Sites, and RN assumes
     no responsibility for editing, reviewing, controlling or any other
     activities associated with the use or publication of any of the Content,
     the operation and maintenance of IPN's Sites, and shall have no liability
     to any third party in connection with such activities, whether or not RN
     undertakes such responsibilities unless RN acts in a grossly negligent or
     malicious manner with respect to such responsibilities. Except as set forth
     in the preceding sentence, IPN hereby agrees to indemnify, hold harmless
     and defend RN and its employees, contractors and agents from all claims,
     damages, costs and expenses, including reasonable attorneys' fees and
     litigation expenses, arising out of or in connection with any Content or
     the Site. Neither party will be responsible or liable to the other for
     content broadcast or distributed by IPN through the referral program.

12.  CONFIDENTIALITY

     12.1 CONFIDENTIAL INFORMATION. The Parties acknowledge that, in the course
          of performing their obligations under this Agreement, a Party (the
          "Receiving Party") may obtain information relating to the other Party
          (the "Disclosing Party") and its customers which is of a confidential
          or proprietary nature ("Confidential Information"). Such Confidential
          Information includes, but is not limited to, trade secrets, know-how,
          inventions, techniques, processes, pricing, discounts, schedules,
          customer lists, contract terms (including the terms of this
          Agreement), customer leads, financial information, sales plans,
          marketing plans, and any other information labeled or designated as
          "Confidential," or information by its nature would reasonably be
          presumed to be confidential. For purposes of this Agreement,
          Confidential Information does not include any information that the
          Receiving Party can prove (a) is in the public domain, (b) was
          lawfully in the Receiving Party's possession before the Disclosing
          Party disclosed such information, (c) was received by the Receiving
          Party from a third party under no duty to maintain the confidentiality
          of such information, or (d) was independently developed by the
          Receiving Party.

     12.2 RESTRICTIONS ON DISCLOSURE. The Receiving Party shall at all times,
          both during and after the term of this Agreement, hold the
          Confidential Information of the Disclosing Party in the strictest
          confidence, and shall not disclose such Confidential Information to
          any third party, except to those of its employees, contractors, and
          professional advisors (collectively, "Employees") as reasonably
          necessary to carry out its obligations under this Agreement, provided
          that prior to any disclosure of a Disclosing Party's Confidential
          Information to any of its Employees, a Receiving Party shall ensure
          that such Employee has executed a nondisclosure and proprietary
          information agreement with restrictions on the use of the Disclosing
          Party's Confidential Information no less restrictive than those
          provided herein which relate to the Disclosing Party. Neither the
          Receiving Party nor any Employee shall use such Confidential
          Information for any purpose other than as necessary for the
          performance of its obligations under this Agreement. In addition, the
          Parties shall not disclose the terms of this Agreement to any third
          party. Notwithstanding the foregoing, nothing in this Agreement shall
          be construed to prohibit any disclosure required by a valid court
          order or subpoena, provided that the Party being required to disclose
          any Confidential Information gives the Disclosing Party prior written
          notice of such disclosure and cooperates with the Disclosing Party in
          any proper action taken by the Disclosing Party to contest or limit
          the scope of such disclosure. The parties' obligations with respect to
          Confidential Information shall continue for five (5) years from the
          date of termination or expiration of this Agreement.

     12.3 REMEDIES FOR DISCLOSURE. The Parties acknowledge and agree that any
          breach of the confidentiality obligations of this Agreement would
          cause irreparable harm and, accordingly, that injunctive relief, in
          addition to any monetary damages or other remedies that may be
          available in law or in equity, is an appropriate remedy to prevent any
          threatened or ongoing breach of such obligations.

13.  NO ASSIGNMENT. Neither party shall assign, transfer or otherwise dispose of
     this Agreement or any rights or duties hereunder without the prior written
     consent of the other provided that the sale of all of the stock or assets

                                       4
<PAGE>

     of any party or the merger or other transaction resulting in the change in
     control of such party shall not require the consent of the other party. If
     such sale, merger or other transaction involves a competitor of the party
     not being acquired, such party may immediately terminate this Agreement.

14.  LIMITATION OF LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY
     INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR
     LOSS OF PROFITS, REVENUE, DATA, OR USE, INCURRED BY EITHER PARTY OR ANY
     THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF THE OTHER
     PARTY OR ANY OTHER PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
     DAMAGES. RN'S LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED THE
     AMOUNT OF FEES PAID BY IPN UNDER THIS AGREEMENT.

15.  INFRINGEMENT INDEMNITY.

     15.1 RN agrees to indemnify, hold harmless, and defend IPN from and against
          any and all damages, costs, and expenses, including reasonable
          attorney's fees, incurred in connection with any third party claim
          that the Software infringes any copyright, patent, trademark, trade
          secret, or other proprietary right of such third party, provided IPN
          promptly notifies RN of the claim, RN has sole control over its
          defense or settlement, and IPN provides reasonable assistance in the
          defense of same at RN's expense. [***]

     15.2 In the event RN receives information concerning an intellectual
          property infringement claim relating to the Software that would
          interfere with IPN's rights hereunder, RN may at its expense, either:
          (i) procure for IPN the right to continue using the alleged infringing
          Software; or (ii) replace or modify the Software to make it
          non-infringing, and IPN shall thereupon cease use of the alleged
          infringing Software. In the event that RN is unable to procure rights
          for IPN under (i) or (ii) after exercising reasonable commercial
          efforts to do so, then RN may immediately terminate this Agreement,
          refund the fee paid by IPN to RN for the infringing Software and IPN
          shall cease and desist using or distributing the infringing Software.
          This Section states RN's exclusive liability and IPN's exclusive
          remedy in the event of infringement.

     15.3 IPN agrees to indemnify, hold harmless, and defend RN from and against
          any and all damages, costs, and expenses, including reasonable
          attorney's fees, incurred in connection with any third party claim
          that the Streaming Media System other than the Software infringes any
          copyright, patent, trademark, trade secret, or other proprietary right
          of such third party, provided RN promptly notifies IPN of the claim,
          IPN has sole control over its defense or settlement, and RN provides
          reasonable assistance in the defense of same at IPN's expense. [***]

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       5

<PAGE>

16.  MISCELLANEOUS. This Agreement and all Attachments attached hereto and
     incorporated herein constitute the entire agreement between the parties,
     and supersedes any and all agreements, whether written or oral, and may
     only be amended or modified by a written instrument signed by both parties.
     Any controversy, dispute or question arising out of, in connection with or
     in relation to this Agreement or its interpretation, performance or
     nonperformance, or any breach thereof, shall be determined by arbitration
     in the County of King, State of Washington, in accordance with the rules
     then obtaining of the American Arbitration Association. The arbitrator
     shall have full discretion to designate which party, if any, is responsible
     for cost and expenses of such arbitration. The decision of the arbitrator
     shall be final and binding upon the parties hereto and may be entered as a
     final decree or judgment in any court of competent jurisdiction. It is
     expressly agreed that the terms and conditions of this Agreement and any
     Ordering Document supersede the terms of IPN's purchase order.

REALNETWORKS, INC.

By: /s/ Martin Plaehn
  -------------------------------------
Print Name: Martin Plaehn
           ----------------------------
Title:  SVP Media Systems
      ---------------------------------

Accepted and Agreed to
this 20th day of March, 2000.

INTERPACKET NETWORKS, INC.

By: /s/ Timothy F. Sylvester
  -------------------------------------
Print Name: Timothy F. Sylvester
           ----------------------------
Title:  EVP, Business and Legal Affairs
      ---------------------------------

                                       6

<PAGE>

                                  ATTACHMENT A

                                                                       [GRAPHIC]

--------------------------------------------------------------------------------

ATTACHMENT A
STATEMENT OF WORK FOR
REALNETWORKS PROFESSIONAL SERVICES

PREPARED FOR INTERPACKET
BY REALNETWORKS PROFESSIONAL SERVICES
MARCH 20, 2000

     This document contains proprietary information belonging to RealNetworks,
     Inc. No use or disclosure of the information contained herein is permitted
     without the prior written consent of RealNetworks, Inc.

                                       7
<PAGE>

                           (C)2000 RealNetworks, Inc.
                              All rights reserved.

 RealAudio and RealVideo are registered trademarks of RealNetworks, Inc.
              in the United States of America and other countries.

            Basic Server, Basic Server Plus, Real Broadcast Network,
           RBN, RealDeveloper, RealProducer, RealMedia, RealNetworks,
        RealPix, RealPlayer, RealPlayer Plus, RealPublisher, RealServer,
         RealSystem, RealText, the RealBubble and the RealNetworks Media
  Type logotypes are trademarks or registered trademarks of RealNetworks, Inc.
              in the United States of America and other countries.

       RealFlash is a trademark of Macromedia, Inc. and RealNetworks, Inc.
              in the United States of America and other countries.

     Macromedia, the Macromedia logo, and Flash are registered trademarks of
     Macromedia, Inc. in the United States of America and other countries.

     All other trade names, trademarks or registered trademarks are trade names,
     trademarks or registered trademarks of their respective companies.

                     The computer file for this document is
                             InterPacket SOW v3.doc

[GRAPHIC]
2601 Elliott Avenue
Suite 1000
Seattle, Washington 98121
Phone: (206) 674.2700
Fax: (206) 674.2699
WWW.REAL.COM

                                       8
<PAGE>

1.   BACKGROUND

RealNetworks Professional Services (RNps) shall provide to InterPacket the
Deliverables described herein for use by Interpacket in an advanced RealSystem
G2 broadcast network to deliver high quality streaming media services to users
via InterPacket's satellite distribution network ("Streaming Media System"). The
InterPacket streaming media system will include the following capabilities [***]

2.   PROJECT SCHEDULE

2.1. PROJECT SCHEDULE

The project is to be accomplished with four (4) critical phases:

<TABLE>
<CAPTION>
  -------------- ------------------------------------------------------------ --------------------------------------------
      PHASE                        DELIVERABLE DESCRIPTION                          SCHEDULE (ESTIMATED COMPLETION)
  -------------- ------------------------------------------------------------ --------------------------------------------
<S>            <C>                                                           <C>
                 InterPacket Steaming Media System Requirements
  Phase 1        Specifications                                                   [***]
  -------------- ------------------------------------------------------------ --------------------------------------------
  Phase 2        [***]                                                            [***]
  -------------- ------------------------------------------------------------ --------------------------------------------
  Phase 3        [***]                                                            [***]
  -------------- ------------------------------------------------------------ --------------------------------------------
  Phase 4        [***]                                                            [***]
  -------------- ------------------------------------------------------------ --------------------------------------------
</TABLE>

3.   STATEMENT OF WORK

An overview of the tasks and functions (statement of work) to be performed by
RealNetworks Professional Services is presented in this section. Upon acceptance
of this statement of work, RNps will begin the software component development
process. Highlights of the major project activities are as follows:

SYSTEM REQUIREMENTS SPECIFICATION

     -    Creation of System Requirements Specification ("SRS") from which all
          Software Design Documents ("SDD") are written

SOFTWARE DESIGN DOCUMENT

     -    Creation of internal development document from which all code is
          written

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                        9
<PAGE>

SOFTWARE DEVELOPMENT

     -    [***]

QA/TEST

     -    [***]

DOCUMENTATION

     -    Prepare installation and administration documentation

DEPLOYMENT

     -    Perform on-site installation and deployment services on a
          representative portion of the InterPacket network

     -    Perform on-site QA tests of the component releases according to the QA
          test plan in the InterPacket environment

     -    Assist in the software/hardware integration with InterPacket hardware
          and network systems

     -    Report any bugs found to RNps development and QA teams for resolution

     -    Perform knowledge transfer and custom training to InterPacket
          representatives

All software component development efforts will be performed at the Real
Networks development facilities in Seattle, Washington, except as may be
required by the terms of this SOW.

3.1. SYSTEM REQUIREMENTS SPECIFICATION (PHASE 1)

RealNetworks Professional Services and IPN will jointly complete the System
Requirements Specification during this phase of the project. The design effort
will require substantial interaction and information exchange between
InterPacket and RNps technical representatives. The tasks will include on-site
and off-site services to perform the analysis, research, design, documentation,
and reviews for delivery of the SRS.

DELIVERABLES

The deliverable for this phase of the project will be the InterPacket System
Requirements Specification which shall be reasonably acceptable to IPN.

CUSTOMER RESPONSIBILITIES

InterPacket will be responsible for the following items in support of the design
and specification phase of the project:  [***]

-    InterPacket will provide access to personnel and appropriate
     representatives for meetings, telephone conferences and related
     communications necessary to complete the design and analysis tasks required
     for this phase of the project.

ACCEPTANCE CRITERIA

RealNetworks Professional Services will conduct a review meeting with
InterPacket representatives where the final System Requirements Specifications
will be presented and delivered. The design phase of the project will be
considered complete upon delivery of the final SRS document which document shall
be reasonably acceptable to IPN and consistent with the terms of this SOW. [***]

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       10
<PAGE>

3.2. [***] -

3.3. [***] .

3.4. [***]

3.5. [***]

4.   COSTS AND SCHEDULE

The cost for the project includes a fixed fee price for the services to
accomplish the stated scope of work outlined in this proposal. Costs do not
include travel and travel related expenses necessary for the project.

[***]

4.1. PAYMENT SCHEDULE

[***]

4.2. CUSTOM UPGRADE AND SUPPORT

Custom support services for the Software shall be as specified in Exhibit 1 to
this Statement of Work and shall be provided through Real Networks Professional
Services. Custom upgrade services include Software revisions to maintain support
for compatibility with revisions in the standard RealNetworks products
(RealServer, RealPlayer, RealProxy, RealProducer).

[***]

                                       11

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

<PAGE>

                                  ATTACHMENT B

                          ADDITIONAL SOFTWARE LICENSES

InterPacket may acquire licenses for additional copies of the Software for the
license fees payable to RN as specified below:

[***]

This pricing is for bulk unit purchases of Software licenses. Each order for
additional licenses shall be counted separately and may not be accrued with
previous orders.

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       12

<PAGE>

                                  ATTACHMENT C

                     REAL BROADCAST NETWORK REFERRAL PROGRAM

1.1  REFERRAL PROGRAM

InterPacket and Real Broadcast Network ("RBN") will agree to the referral
program detailed below.

2    INTERPACKET'S RESPONSIBILITIES

a)   [***]

     HTTP://WWW.REALNETWORKS.COM/RBN

b)   InterPacket and RBN will provide a single point of contact for referral
     activities as set forth in this Agreement.

3    RBN'S RESPONSIBILITIES

     [***]

3.1  INTERCONNECTION AND CONTENT DISTRIBUTION

     [***]

3.2  Pricing

     [***]

---------------

[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       13

<PAGE>

                       EXHIBIT 1 TO THE STATEMENT OF WORK

                      CUSTOM SOFTWARE UPGRADES AND SUPPORT
                              TERMS AND CONDITIONS

This Exhibit to the Consulting Services Agreement (the "Agreement") sets forth
the support obligations of RN and related obligations of IPN (the "Customer").

1.   DEFINITIONS.

     1.1  In addition to the capitalized terms defined elsewhere in this
Addendum, the following terms used herein shall have the meanings ascribed to
them below:

          (a)  "Error" shall mean any instance in which the Software does
     not materially conform to the Documentation and any condition (i) that
     precludes one or more functions of the Software from being performed due to
     suspected or actual Errors in the Software; or (ii) in which the Customer's
     technical support personnel need reasonable assistance or information
     regarding the Software; provided, however, that an Error shall not include
     any material nonconformance that is due to hardware, software, or other
     equipment not referred to in the Documentation as being compatible with the
     Software.

          (b)  "First Level Support" shall consist of accepting and handling end
     user calls and troubleshooting to the point of verifying that there is an
     Error and that the Error, if any, is in the Software.

          (c)  "Second Level Support" shall consist of telephone and remote
     diagnostic support to the Customer Contact (not directly to end users or
     other third parties) with regard to the operation and utilization of the
     Software and maintenance modifications, error corrections or bug fixes
     necessary to bring the Software into conformance with the Documentation
     therefor.

          (d)  "Customer Contact" shall mean an individual designated in writing
     by the Customer who is authorized to contact the Support Center. Customer
     may substitute the Customer Contacts at any time upon written notice
     thereof to RN.

          (e)  "Support Center" shall mean the RN facility or facilities from
     which support obligations are to be provided hereunder. As of the Effective
     Date, RealNetwork's Support Center is located at 2601 Elliott Avenue, Suite
     1000, Seattle, Washington 98121.

          (f)  "Workaround" shall mean: (i) a modification to the Software;
     (ii) an alteration to the configuration of the end user's computer or
     software; or (iii) a change in the way the end user accomplishes a task
     using the Software; any of which may be of a temporary nature, to help
     avoid the Error.

          (g)  "Upgrade" shall mean the modification to the Software to support
     updated versions of Gold releases of RealSystem G2 products (e.g.,
     RealProducer, RealServer, RealPlayer).

     1.2  All other capitalized terms used in this Addendum and not otherwise
defined herein shall have the meanings ascribed to them in the Agreement.

2.   CUSTOMER OBLIGATIONS

     2.1  The Customer shall be responsible for providing First Level Support
for the Software. RN shall not be required to have direct contact with the
Customer's distributors or end users with regard to Technical Support.

     2.2  The Customer shall ascertain the nature of each reported Error, and
the circumstances under which such Error occurs. The Customer shall use
reasonable commercial efforts to provide RN with information, traces, server
access or documentation sufficient for RN to duplicate the Error. Upon RN's
duplication of such Error, the parties shall mutually determine in good faith
the reasonable classification of such Error.

                                       14
<PAGE>

     2.3  The Customer shall designate a reasonable number of the Customer
Contacts, not to exceed three (3) individuals at any given time, for
communication with RN's representatives at the Support Center and shall make
reasonable efforts to minimize redundancy in support requests. All the Customer
support requests must be made through a Customer Contact. Each Customer Contact
shall have adequate technical expertise, training and experience to fulfill his
or her responsibilities. The Customer shall immediately provide RN with the
name, title and 24-hour contact information for each Customer Contact.

     2.4  The Customer agrees that when requesting support services, it shall
follow the following procedures: (i) the Customer shall first contact the
Support Center through standard support channels. (ii) If the Customer does not
receive a response from the Support Center within the requisite time frame set
forth in Section 3.3 below, it shall escalate issue to appropriate RN management
level. Specific contact information will be provided to the Customer once Custom
Software Support Services are initiated.

3.   RN SUPPORT OBLIGATIONS.

     3.1  Support Center personnel shall be available for telephone contact
Monday through Friday, 8:00 AM to 5:00 PM Pacific Time, at the Support Center,
exclusive of RN's local holidays. RN shall also provide the Customer with a
means of reporting Errors to RN by electronic mail, voice mail, or telephonic
recording capability. Specific contact information will be provided to the
Customer once Custom Software Support Services are initiated.

     3.2  RN will provide Support Services for a one (1) year period. The cost
for Support Services will be invoiced at the beginning of the Support Services
period.

     3.3  RN shall provide Second Level Support to the Customer in connection
with the Software as follows: (i) assist the Customer Contacts in determining
the cause of Errors encountered by the Customer or end users in the use of
Software; and (ii) make commercially reasonable efforts to classify and correct
all Errors that a Customer Contact identifies, classifies and reports to RN and
that RN can substantiate. RN shall not be required to correct any Error caused
by any failure to implement any Upgrades to the Software that are provided by RN
to the Customer. RN will provide reasonable response times from having been
alerted of the Error (within two business days) and implement a patch,
Workaround or temporary fix as soon as a reasonable solution is available.

     3.4  If the Customer desires to receive on-site technical support at any
of its locations, it shall pay RN based on RN's quoted prices for such support
or consulting services, and shall pay all direct RN expenses associated
therewith, including transportation, accommodations and meals.

     3.5  For the avoidance of doubt, RN shall not have any support obligations
with respect to beta versions of Software.

     3.6  RN shall deliver an upgrade release of the Software on an as needed
basis and upon completion of RN development of the upgrade release of the
Software to operate with the Gold release of the RealSystem G2 software in use
by the Customer.

                                       15

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