Document:

Form of Share Option Agreement for 2004 Option Plan

 Exhibit 10.22 
 SHARE OPTION AGREEMENT 
 THIS SHARE OPTION AGREEMENT (this
“Agreement”) is made and entered into as of                  , 2006, between Aspect Software Group Holdings Ltd., a company formed under
the laws of the Cayman Islands (the “Company”), and [                    ] (“Employee”). 

The Company and Employee desire to enter into this Agreement whereby the Company will grant Employee the options specified herein to
acquire certain of the Company’s ordinary shares. Defined terms used in this Agreement without definition will have the meanings ascribed thereto in the Company’s Amended and Restated 2004 Option Plan (the “Plan”), a copy
of which is attached hereto as Exhibit A. In the event a provision of this Agreement is inconsistent or conflicts with the provisions of the Plan, the provisions of the Plan will govern and prevail. 

The parties hereto agree as follows: 
 1. Plan Acknowledgment. Each of the undersigned agree that this Agreement has been executed and delivered, and the share options have been granted hereunder, in connection with and as a part of the
compensation and incentive arrangements between the Company and Employee and, except as otherwise specified herein, pursuant to each of the terms and conditions of the Plan. 
 2. Options. 
 (a) Option Grants. 

(i) Tranche I Option Grant. The Company hereby grants to Employee, pursuant to the Plan, an option (the “Tranche I
Option”) to purchase up to [                    ] Class A-2 Shares, at an exercise price per share of
$[            ] (the “Tranche I Option Price”). The Tranche I Option Price and the number of Option Shares issuable upon exercise of the Tranche I Option will
be equitably adjusted for any share split, share dividend, reclassification or recapitalization of the Class A-2 Shares which occurs subsequent to the date of this Agreement. The Tranche I Option will expire on the close of business on the
seventh anniversary of the date of this Agreement, subject to earlier expiration in connection with the termination of Employee’s employment, as provided in Section 2(c) below. The Tranche I Option is not intended to be an
“incentive stock option” within the meaning of Section 422 of the Code. 
 (ii) Tranche II Option Grant.
The Company hereby grants to Employee, pursuant to the Plan, an option (the “Tranche II Option”) to purchase up to
[                    ] Class A-2 Shares, at an exercise price per share of
$[            ] (the “Tranche II Option Price”). The Tranche II Option Price and the number of Option Shares issuable upon exercise of the Tranche II Option
will be equitably adjusted for any share split, share dividend, reclassification or recapitalization of the Class A-2 Shares which occurs subsequent to the date of this Agreement. The Tranche II Option will expire on the close of business on
the seventh anniversary of the date of this Agreement, subject to earlier expiration in connection with the termination of Employee’s employment, as provided in Section 2(c) below. The Tranche II Option is not intended to be an
“incentive stock option” within the meaning of Section 422 of the Code. 

 (iii) Tranche III Option Grant. The Company hereby grants to Employee, pursuant to
the Plan, an option (the “Tranche III Option”) to purchase up to [                    ] Class A-2 Shares, at an exercise
price per share of $[            ] (the “Tranche III Option Price”). The Tranche III Option Price and the number of Option Shares issuable upon exercise of
the Tranche III Option will be equitably adjusted for any share split, share dividend, reclassification or recapitalization of the Class A-2 Shares which occurs subsequent to the date of this Agreement. The Tranche III Option will expire on the
close of business on the seventh anniversary of the date of this Agreement, subject to earlier expiration in connection with the termination of Employee’s employment, as provided in Section 2(c) below. The Tranche III Option is not
intended to be an “incentive stock option” within the meaning of Section 422 of the Code. 
 (b)
Exercisability. The Options described in Section 2(a) above may be exercised only if and to the extent (i) they have vested and (ii) the Company has consummated an IPO. On each date set forth below each tranche of the
Options described in Section 2(a) above will have vested with respect to the cumulative percentage of Option Shares set forth opposite such date if Employee is, and has been, continuously employed by the Company or its Subsidiaries from
the date of this Agreement through such date: 
  

					
	 Date
	  	Cumulative Percentage
of Option Shares Vested	 
		
	            , 2007	  	 	25	% 
	            , 2008	  	 	50	% 
	            , 2009	  	 	75	% 
	            , 2010	  	 	100	% 

 ;provided that if
Employee’s Termination Date occurs at any time after             , 2007 and prior to             , 2010, the
cumulative percentage of Option Shares to become vested shall be determined on a pro rata basis according to the number of calendar months elapsed since the prior annual vesting date. 

(c) Expiration of Unvested Options. Notwithstanding any provision herein to the contrary, any portion of the Options granted
hereunder that have not vested as of the Termination Date will automatically expire and be cancelled as of the Termination Date and may not be exercised under any circumstance. 

(d) Treatment of Vested Options. Following Employee’s Termination Date, vested Options shall be treated in accordance with
Section 12 of the Plan. 
 (e) Sale of the Company. Upon a Sale of the Company, the Options granted hereunder
shall be treated in accordance with Section 16 of the Plan. 

  
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 (f) Cancellation on Seventh Anniversary of Option Grant. Notwithstanding any
provision herein to the contrary, all Options granted hereunder shall automatically expire and be cancelled as of the seventh anniversary of the date hereof, unless sooner exercised in accordance with this Agreement and the Plan. 

(g) Procedure for Exercise. At any time after all or any portion of the Options granted hereunder have become exercisable with
respect to any Option Shares and prior to the close of business on the seventh anniversary of the date of this Agreement (except as provided for in Section 2(c), 2(d) or 2(e) above), Employee may exercise all or any portion
of the Options granted hereunder with respect to Option Shares which have become vested and exercisable pursuant to Section 2(b) above by delivering written notice of exercise to the Company, together with (i) a written
acknowledgment that Employee has read and has been afforded an opportunity to ask questions of management of the Company regarding all financial and other information provided to Employee regarding the Company and its Subsidiaries and
(ii) payment in full by delivery of a cashier’s, personal or certified check or wire transfer of immediately available funds to the Company in the amount equal to the number of Option Shares to be acquired multiplied by the applicable
option exercise price. 
 (h) Securities Laws Restrictions. Employee represents that when Employee exercises any portion
of the Options he or she will be purchasing the Option Shares represented thereby for Employee’s own account and not on behalf of others. Employee understands and acknowledges that federal, state and foreign securities laws govern and restrict
Employee’s right to offer, sell or otherwise dispose of any Option Shares unless Employee’s offer, sale or other disposition thereof is registered under the Securities Act and federal, state and foreign securities laws or, in the opinion
of the Company’s counsel, such offer, sale or other disposition is exempt from registration thereunder. Employee agrees that he or she will not offer, sell or otherwise dispose of any Option Shares in any manner which would: (i) require
the Company to file any registration statement (or similar filing under applicable securities law) with the Securities and Exchange Commission or to amend or supplement any such filing or (ii) violate or cause the Company to violate the
Securities Act, the rules and regulations promulgated thereunder or any other applicable securities law. Employee further understands that the certificates for any Option Shares which Employee purchases will bear the legend set forth in the Plan or
such other legends as the Company deems necessary or desirable in connection with the Securities Act or other rules, regulations or laws. 
 (i) Limited Transferability of the Options. The Options granted hereunder are personal to Employee and are not transferable by Employee except in accordance with Section 13 of the Plan.

 3. Employee’s Acknowledgement. Employee acknowledges and represents that he or she has consulted with (or has had
an opportunity to consult with) independent legal counsel regarding his or her rights and obligations under this Agreement (including, without limitation, the Plan) and that he or she fully understands the terms and conditions contained herein and
therein. 

  
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 4. Notices. Any notices required or permitted under this Agreement or the Plan will
be delivered in accordance with the requirements of the Plan. 
 5. Successors and Assigns. Except as otherwise provided
herein, this Agreement and the Plan shall bind and inure to the benefit of and be enforceable by Employee, the Company and their respective heirs, successors and assigns (including subsequent holders of Option Shares); provided that the
rights and obligations of Employee under this Agreement and the Plan shall not be assignable except in connection with a permitted transfer of Option Shares in accordance with the Plan. 

6. Complete Agreement. This Agreement and the Plan and the other documents referred to herein and therein embody the complete
agreement and understanding among the parties and supersede and preempt any prior understandings, agreements or representations by or among the parties, written or oral, which may have related to the subject matter hereof in any way. 

7. No Strict Construction. The language used in this Agreement shall be deemed to be the language chosen by the parties hereto to
express their mutual intent, and no rule of strict construction shall be applied against any party. 
 8. Counterparts.
This Agreement may be executed in separate counterparts, each of which is deemed to be an original and all of which taken together constitute one and the same agreement. 
 9. Governing Law. This Agreement will be subject to the Governing Law provisions of the Plan as if fully set forth in this Agreement. 

10. Remedies. Each of the parties to this Agreement will be entitled to any of the remedies specified in the Plan. 

11. Amendment and Waiver. The provisions of this Agreement may be amended or waived only with the prior written consent of
the Company and Employee, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or enforceability of this Agreement.  

*  *  *  *  * 

  
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 IN WITNESS WHEREOF, the parties hereto have executed this Share Option Agreement as of the
date first written above. 
  

			
	 ASPECT SOFTWARE GROUP HOLDINGS LTD.

		
	By:	 	  

		
	Its:	 	  

	
	  

	 [EMPLOYEE]Amended and Restated Advisory Agreement, dated as of September 22, 2005

 Exhibit 10.23 
 AMENDED AND RESTATED ADVISORY AGREEMENT 
 This Amended and Restated
Advisory Agreement (this “Agreement”) is made and entered into as of September 22, 2005 (the “Effective Date”), by and among Aspect Software Group Holdings Ltd., a company organized under the laws of the Cayman
Islands (f/k/a New Melita Topco Ltd.) (“Parent”), Aspect Software, Inc., a Delaware corporation (f/k/a Concerto Software, Inc.) (the “Company”), and GGC Administration, LLC, a Delaware limited liability company
(“GGC”). This Agreement replaces that certain Advisory Agreement, dated as of February 9, 2004, by and among Parent, Bach Merger Sub, Inc., a Delaware corporation which was subsequently merged with and into the Company, and GGC
(the “Prior Agreement”). Upon execution and delivery of this Agreement, the Prior Agreement shall automatically terminate and be of no further force and effect, and no party thereto shall have any further liability or obligation
with respect thereto. 
 WHEREAS, pursuant to that certain Agreement and Plan of Merger, dated as of July 5, 2005 (the
“Merger Agreement”), by and among the Company, Ascend Merger Sub, Inc., a California corporation and a wholly-owned subsidiary of the Company (“Merger Sub”), and Aspect Communications Corporation, a California
corporation (“Aspect”), Merger Sub will be merged with and into Aspect with Aspect as the surviving corporation in such merger. 
 WHEREAS, Parent and the Company desire to retain GGC with respect to the services described herein. 
 NOW, THEREFORE, the parties agree as follows: 
 1. Term. This Agreement
shall continue in effect (the “Term”) until terminated by the mutual written consent of each of the parties hereto. 
 2. Services. GGC shall perform or cause to be performed such services for Parent and/or its subsidiaries as mutually agreed by GGC and Parent’s board of directors, which may include, without
limitation, the following: 
 (a) general executive and management services; 

(b) identification, support, negotiation and analysis of acquisitions and dispositions by Parent or its subsidiaries; 

(c) support, negotiation and analysis of financing alternatives, including, without limitation, in connection with acquisitions, capital
expenditures and refinancing of existing indebtedness; 
 (d) finance functions, including assistance in the preparation of
financial projections and monitoring of compliance with financing agreements; 
 (e) marketing functions, including monitoring of
marketing plans and strategies; 

 (f) human resources functions, including searching and hiring of executives; and 

(g) other services for Parent and its subsidiaries upon which Parent’s board of directors and GGC agree. 

3. Advisory Fees. During the Term of this Agreement, GGC or its designee will (a) be paid for the reasonable out-of-pocket
expenses of GGC and its affiliates and (b) receive a fee (the “Management Fee”) equal to the greater of (a) $2,000,000 per calendar year and (b) an amount equal to 3.0% of Consolidated EBITDA for such calendar year.
The Management Fee will be payable by the Company to GGC or its designee as follows: (i) in advance on the Effective Date for the first twelve (12) months of the Term and (ii) thereafter on a quarterly basis in advance (and if based
on Consolidated EBITDA, will be based on the projected amount thereof determined in good faith by Parent’s board of directors). The aforementioned expenses will be payable by the Company to GGC or its designee on a quarterly basis in arrears
commencing on the Effective Date, upon presentation by GGC of invoices for such expenses. For purposes of this Agreement, “Consolidated EBITDA” shall have the meaning ascribed to such term in that certain Credit Agreement, dated on
or about the date hereof, by and among JPMorgan Chase Bank, N.A., as Administrative Agent, JPMorgan Chase Bank, N.A. and Deutsche Bank Securities, Inc., as Syndication Agents, Lehman Commercial Paper Inc. and Wells Fargo Foothill, Inc., as
Documentation Agents, the lenders identified on the signature pages thereof and the Company and certain of its affiliates. 
 4.
Transaction Fees. The Company hereby agrees to pay to GGC or its designee upon the Effective Date a fee in the amount of $8,100,000 for services rendered in connection with the structuring of the financing for the transactions contemplated by
the Merger Agreement. Such fee will be payable to GGC or its designee by wire transfer of immediately available funds. In addition, the Company will pay GGC or its designee, by wire transfer, its reasonable out-of-pocket expenses incurred in
connection with the foregoing. In addition, during the Term, the Company will pay to GGC or its designee a transaction fee in connection with the consummation of each transaction resulting in a Change in Control (as defined below), acquisition,
divestiture or financing (whether debt or equity financing) by or involving Parent or its subsidiaries in an amount equal to 1.0% of the aggregate value of each such transaction (in each case, whether such transaction is by way of merger, purchase
or sale of stock, purchase or sale or other disposition of assets, recapitalization, reorganization, consolidation, tender offer, public or private offering or otherwise, and whether consummated directly by Parent or its subsidiaries or indirectly
by their respective stockholders). “Change in Control” means (i) any sale or transfer by Parent or its subsidiaries of all or substantially all of their assets on a consolidated basis (as determined under Delaware law),
(ii) any consolidation, merger or reorganization of Parent with or into any other entity or entities as a result of which the holders of Parent’s outstanding capital stock possessing the voting power (under ordinary circumstances) to elect
a majority of the board or directors immediately prior to such consolidation, merger or reorganization cease to own the outstanding capital stock of the surviving corporation possessing the voting power (under ordinary circumstances) to elect a
majority of the surviving corporation’s 

  
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board of directors or (iii) issuance by Parent or sale or transfer to any third party of shares of Parent’s capital stock by the holders thereof as a result of which the holders of
Parent’s outstanding capital stock possessing the voting power (under ordinary circumstances) to elect a majority of the board of directors immediately prior to such sale or transfer cease to own the outstanding capital stock of Parent
possessing the voting power (under ordinary circumstances) to elect a majority of the board of directors. 
 5.
Personnel. GGC will provide and devote to the performance of this Agreement such partners, employees and agents of GGC as GGC shall deem appropriate to the furnishing of the services mutually agreed upon by Parent and GGC. The fees and other
compensation specified in of this Agreement will be payable by the Company regardless of the extent of services requested by Parent pursuant to this Agreement, and regardless of whether or not Parent requests GGC to provide any such services.

 6. Liability. Neither GGC nor any of its affiliates, nor any of their respective partners, members, employees or
agents (collectively, the “GGC Group”) shall be liable to Parent, its subsidiaries or any of their affiliates for any loss, liability, damage or expense (including attorney’s fees and expenses) (collectively a
“Loss”) arising out of or in connection with the performance of services contemplated by this Agreement. GGC makes no representations or warranties, express or implied, in respect of the services provided by any member of the GGC
Group. Except as GGC may otherwise agree in writing after the date hereof: (i) each member of the GGC Group shall have the right to, and shall have no duty (contractual or otherwise) not to, directly or indirectly: (A) engage in the same
or similar business activities or lines of business as Parent, its subsidiaries or any of their affiliates and (B) do business with any client or customer of Parent, its subsidiaries or any of their affiliates; (ii) no member of the GGC
Group shall be liable to Parent, its subsidiaries or any of their affiliates for breach of any duty (contractual or otherwise) by reason of any such activities or of such person’s participation therein; and (iii) in the event that any
member of the GGC Group acquires knowledge of a potential transaction or matter that may be a corporate opportunity for both Parent, its subsidiaries or any of their affiliates on the one hand, and any member of the GGC Group, on the other hand, or
any other person, no member of the GGC Group shall have any duty (contractual or otherwise) to communicate or present such corporate opportunity to Parent, its subsidiaries or any of their affiliates and, notwithstanding any provision of this
Agreement to the contrary, shall not be liable to Parent, its subsidiaries or any of their affiliates for breach of any duty (contractual or otherwise) by reason of the fact that any member of the GGC Group directly or indirectly pursues or acquires
such opportunity for itself, directs such opportunity to another person, or does not present such opportunity to Parent, its subsidiaries or any of their affiliates. In no event will any of the parties hereto be liable to any other party hereto for
(i) any indirect, special, incidental or consequential damages, including lost profits or savings, whether or not such damages are foreseeable or (ii) in respect of any liabilities relating to any third party claims (whether based in
contract, tort or otherwise), except as set forth in Section 7 below. 

  
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 7. Indemnity. Parent, its subsidiaries and their affiliates shall defend, indemnify
and hold harmless each member of the GGC Group from and against any and all Losses arising from any claim by any person or entity with respect to, or in any way related to, this Agreement (collectively, “Claims”) resulting from any
act or omission of any member of the GGC Group in connection with this Agreement. Parent, its subsidiaries and their affiliates shall defend at their own cost and expense any and all suits or actions (just or unjust) which may be brought against
Parent, its subsidiaries or any of their affiliates, or any member of the GGC Group or in which any member of the GGC Group may be impleaded with others upon any Claims, or upon any matter, directly or indirectly related to or arising out of this
Agreement or the performance hereof by any member of the GGC Group. 
 8. Notices. All notices hereunder shall be in
writing and shall be delivered personally or mailed, postage prepaid, addressed to the parties as follows: 
 To Parent:

 Aspect Software Group Holdings Ltd. 
 c/o Golden Gate Private Equity, Inc. 
 One Embarcadero Center,
33rd Floor 

San Francisco, CA 94111 
 Attention: Prescott Ashe 
 Telecopier No.: (415) 627-4501 

To the Company: 
 Aspect Software, Inc. 
 6 Technology Park Drive 

Westford, MA 01886 
 Attention: CEO 
 Telecopier No.: (978) 952-0795 

To GGC: 

GGC Administration, LLC 
 One Embarcadero Center, 33rd Floor 
 San Francisco, CA 94111 

Attention: Prescott Ashe 
          Sue Breedlove 
 Telecopy No.:
(415) 627-4501 
 9. Successors. This Agreement and all the obligations and benefits hereunder shall inure to the
successors and assigns of the parties. 
 10. Assignment. No party may assign any obligations hereunder to any other
party without the prior written consent of each of the other parties (which consent shall not be unreasonably withheld); provided that GGC may, without consent of the Company or Parent, assign its rights and obligations under this Agreement to any
of its affiliated investment funds. The assignor shall remain liable for the performance of any assignee. 

  
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 11. Counterparts. This Agreement may be executed and delivered by each party hereto
in separate counterparts, each of which when so executed and delivered shall be deemed an original and all of which taken together shall constitute but one and the same agreement. 

12. Entire Agreement; Modification; Governing Law. The terms and conditions hereof constitute the entire agreement between the
parties hereto with respect to the subject matter of this Agreement and supersede all previous communications, either oral or written, representations or warranties of any kind whatsoever, except as expressly set forth herein. No modifications of
this Agreement nor waiver of the terms or conditions thereof shall be binding upon any party unless approved in writing by an authorized representative of such party. All issues concerning this agreement shall be governed by and construed in
accordance with the laws of the State of California, without giving effect to any choice of law or conflict of law provision or rule (whether of the State of California or any other jurisdiction) that would cause the application of the law of any
jurisdiction other than the State of California. 
 13. Joint and Several Liability. Each obligation described herein of
Parent or the Company, as the case may be, shall be a joint and several obligation of Parent and its subsidiaries and the Company and its subsidiaries, as the case may be. If requested by GGC, then Parent or the Company, as the case may be, shall
cause any of their respective subsidiaries to sign a counterpart signature page to this Agreement to evidence such joint and several liability. 
 14. Attorney’s Fees. If any action at law or in equity is necessary or desirable to enforce or interpret the terms of this Agreement or to protect the rights obtained hereunder, then GGC shall
be entitled to recover from the Company its reasonable attorneys’ fees incurred in connection therewith, including attorneys’ fees on appeal, costs and disbursements in addition to any relief to which it may be entitled. 

*     *     *     *     * 

  
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 IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written
above. 
  

			
	ASPECT SOFTWARE GROUP HOLDINGS LTD.
		
	By:	 	/s/ David Dominik
		 	David Dominik
	Its:	 	 
	
	ASPECT SOFTWARE, INC.
		
	By:	 	/s/ Michael J. Provenzano III
	 Michael J. Provenzano III
 Executive Vice President

	
	GGC ADMINISTRATION, LLC
		
	By:	 	/s/ David Dominik
		 	David Dominik
	Its:

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