Document:

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                                                                 Exhibit 10.30

                              REALNETWORKS, INC.
                            LIVESTATIONS AGREEMENT

         This Agreement is made as of November 1, 1999 ("Effective Date")
between RealNetworks, Inc., a Washington corporation located at 2601 Elliott
Ave., Suite 1000, Seattle, Washington 98121 ("RN"), and Global Media Corporation
("Participant"), with an address as set forth on Exhibit A.

         This Agreement sets forth the terms and conditions under which RN
agrees to promote and distribute links to Participant's RealMedia content
(RealAudio and other RN media types) described in Exhibit A ("Content") as part
of RN's LiveStations program. In consideration for the mutual promises and
covenants contained herein, the parties agree as follows:

1.   DESCRIPTION OF LIVESTATIONS PROGRAM

1.1  LIVESTATIONS ON THE REALPLAYER.  Current versions of RN's RealPlayer G2
software include listings in a pull-down menu and/or buttons that link directly
to live or simulated live RealAudio content delivered via the Internet
("LiveStations"). End-users of the RealPlayer G2 can customize the LiveStations
in their individual RealPlayers through the LiveStations Guide Page, described
herein. In this Agreement, "RealPlayer," unless otherwise specified, means all
versions of RN's proprietary RealPlayer G2 software or subsequent versions that
RN may introduce and distribute during the Term, and includes both free and pay
versions. RN may, in its discretion, name, re-name, or change the branding or
trademarks associated with LiveStations, or any other aspect of the RealPlayer,
at any time without notice.

1.2  CONTENT DELIVERY CHANNELS.  The LiveStations program distributes links
to the Content and related descriptions and buttons (together, "pointers") to
Web sites and "push" applications delivering information to end users via the
publicly accessible Internet, proprietary online services, and other
specialized services (collectively, "Content Delivery Channels").

2.   RN OBLIGATIONS

2.1  INCLUSION ON LIVESTATIONS GUIDE PAGE.  RN will include Participant's
fifteen (15) LiveStations in the appropriate genres on RN's LiveStations
Guide Page (currently located at http://realguide.real.com/stations/) during
the Term.

2.2  DEFAULT LIVESTATION.  A version of the RealPlayer in the language set forth
in Exhibit A (the "English Language" RealPlayer) is distributed to end users
with certain pre-installed "default" LiveStations. RN agrees to include
Participant's fifteen (15) LiveStations as default LiveStations in the
appropriate genres in the English Language RealPlayers distributed by RN during
the Term, subject to the limitations herein. RN may include Participant's
LiveStations as a pre-installed default LiveStation in any or all RealPlayers
distributed during the Term, but is only obligated to do so in all standard,
non-custom English Language RealPlayers intended for distribution to North
American end users through electronic download directly from RN Web sites or
sold in non-bundled and non-customized versions through retail distribution.
Participant acknowledges that LiveStations may be customized by individual
end-users and that any LiveStation, including default LiveStations, may be
removed or repositioned by end-users. During the Term, and subject to the
limitations herein, Participant's LiveStation shall be included as a default so
long as RN maintains the LiveStations program.

2.3  DISTRIBUTION OF POINTERS.  RN may use and/or distribute the pointers to
Participant's Content, but is under no obligation to do so.

3.       PARTICIPANT OBLIGATIONS

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3.1  NATURE OF CONTENT.  Participant will provide Content for its fifteen (15)
LiveStations in compliance with RN's Technical Specifications. Without limiting
the foregoing, the Content must be: (i) newsworthy, informational, educational
or produced for entertainment purposes, and not merely promotional in nature;
(ii) streamed live or simulated live twenty-four hours per day, seven days per
week, throughout the Term; and (iii) encoded in the specified RealAudio or other
RN formats available during the Term. Content can be hosted by Participant or
hosted by RN pursuant to the terms of RN's standard Real Broadcast Network
Services Agreement, if Participant has signed such an agreement.

3.2  CONTENT QUALITY.  RN reserves the right, in its sole discretion, to
terminate this Agreement under Section 9.2 below if the quality of the
Content does not meet RN's commercially reasonable standards concerning the
LiveStations program in any way. In the event of termination under this
Section 3.2, RN will offer Participant a pro-rata refund based on the
Participation Fee as set forth in Section 5.1 and the number of weeks left in
the Term.

3.3  DOWNLOAD REALPLAYER BUTTON.  Throughout the Term, Participant will
prominently display above the fold on the home page of Participant's World Wide
Web site located at the URL set forth in Exhibit A ("Participant's Site"), a
"Download Global Media Player" Button, or, at Participant's discretion, an
RN-approved standard "Download RealPlayer" button, in the form provided by RN,
the current form of which is shown on Exhibit B. Such button will link to the
download area of RN's Web page from which end users may download free and/or pay
(or "plus") versions of the RealPlayer in the English Language version. As used
in this Section 3.3 and in Section 3.4, "above the fold" means placement on a
Web page in a manner such that an end user viewing the page in a browser window
of 640x480 pixels can view the entire button without scrolling.

3.4  REALGUIDE BUTTON.  During the Term of this Agreement, Participant will
display on Participant's Site, an RN-approved standard "RealGuide" button
that will directly link to RN's RealGuide. The current version of such button
is shown in Exhibit B.

3.5  QUALITY OF SERVICE.  Participant's fifteen (15) LiveStations shall
conform to the Technical Specifications set forth in Exhibit C. At a minimum,
Participant agrees to insure that at least 400 concurrent user connections
are available to end users through Participant's LiveStation regardless
whether Participant, RN, or a third party selected by Participant serves the
Content.

3.6  USE OF REALMEDIA FORMATS AND LIVESTATIONS LINKS ON PARTICIPANT'S WEB SITE.
Participant agrees that any content made available in streaming media formats on
Participant's Site during the Term will be made available in RealMedia formats
(e.g., RealAudio, RealVideo, or other RN proprietary media formats). Participant
will not promote any other streaming media format on Participant's Site more
prominently than the RealMedia formats. Participant shall link to its Fifteen
(15) LiveStations from a relevant, prominent location on Participant's Site. If
Participant chooses to provide links from its fifteen (15) LiveStations to
Participant's Site, such links must be to a Web page containing only RealMedia
formatted content, if Participant includes streaming media content on that Web
page.

3.7  EXCLUSIVITY.  Participant will not promote any competing streaming media
player on Participant's Sites more prominently than the RealPlayer. If
Participant chooses to provide links from its fifteen (15) LiveStations to
Participant's Site, or to any Web site, such link must be to a Web page that
does not provide the opportunity to download any software media player other
than the RealPlayer.

3.8  MAINTENANCE OF CONTENT.  As between RN and Participant, and except as
expressly provided herein, Participant is solely responsible and liable for
the Content, and RN assumes no responsibility for editing, reviewing,
controlling or any other activities associated with distributing any of the
Content and shall not be liable to any third party in connection with such
activities, unless RN undertakes such responsibilities. Participant shall be
solely responsible for all costs and activities associated with the creation,
maintenance, licensing, use and correction of the Content.

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3.9  NO HIRE.  During the Term of this Agreement and for a period of two (2)
years after termination of this Agreement, Participant agrees not to hire, as
an employee, contractor or consultant, or to appoint to its board of
directors, any then-current RN employee or any former employee who has left
RN within the then-preceding twelve (12) months or who is otherwise
prohibited by the terms of an non-competition agreement from working for a
competitor of RN, in which case Participant shall not hire such former
employee until the expiration of said 12 month period or the term of his or
her non-compete, whichever is later. A breach of this Section by Participant
shall give RN the right to terminate this Agreement as provided in Section 9.2
below.

4.   LICENSE

4.1  CONTENT LICENSE.  Participant hereby grants RN a non-transferable,
worldwide, royalty-free license to: (i) link to the Content through the
English Language RealPlayer; and (ii) use, transmit, distribute, and
redistribute Content pointers and other Participant links and descriptions of
Content or Participant's LiveStation(s) to Content Delivery Channels in order
to make Participant's Content accessible to Content Delivery Channels'
end-users. RN shall have the right to include links to Participant's Content
from all versions of RN's RealGuide, including syndicated versions, however
named or distributed.

4.2  TRADEMARK LICENSE.  Participant grants RN a non-exclusive, nontransferable,
worldwide, royalty-free license to use Participant's trademarks and logos in
connection with this Agreement, in the style and manner currently used by
Participant and as communicated to RN. Subject to such style and manner
restrictions, RN may use Participant's name, trademarks, logo, and LiveStation
graphics in RN's marketing and advertising materials. Except as expressly
provided herein, RN shall not be deemed by anything contained in this Agreement
to acquire any right, title or interest in any trademark of Participant, and
shall do nothing to prejudice the value or validity of Participant's rights
therein or ownership thereof.

5.   PAYMENTS

5.1  PAYMENT TO RN.  Participant shall pay to RN a participation fee (the
     "Participation Fee") of Seven Hundred Fifty Thousand Dollars ($750,000)
     for participation throughout the initial Term as fifteen (15) default
     LiveStations within the English Language RealPlayer, as set forth in
     Exhibit A. The Participation Fee shall be due in full upon execution of
     this Agreement and is nonrefundable. The Participation Fee shall be
     paid as follows:

                  $100,000 on November 1, 1999;
                  $100,000 on January 3, 2000;
                  $35,000 on signing of this Agreement;
                  $35,000 on March 31, 2000;
                  $100,000 on April 1, 2000;
                  $135,000 on May 1, 2000;
                  $145,000 on June 15, 2000; and
                  $100,000 on July 1, 2000.

5.2  EXCLUSIVE OF TAXES.  All payments due hereunder are exclusive of any
applicable taxes. Participant shall be responsible for all applicable
national, state, and English taxes, value added or sales taxes, tariffs,
exchange, interest, banking, collection, and other charges and levies and
assessments pertaining to payments other than U.S. taxes based on RN's income.

5.3  NO WITHHOLDING.  All payments by Participant to RN pursuant to this
Agreement shall be made without any withholding or deduction of any
withholding tax or other tax or mandatory payment to government agencies. If
Participant is legally required to make any such withholding or deduction
from any payment to RN under this

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Agreement, the sum payable by Participant upon which such withholding or
deduction is based shall be increased to the extent necessary to ensure that,
after such withholding or deduction, RN receives and retains, fee from liability
for such withholding or deduction, a net amount equal to the amount RN would
have received and retained in the absence of such required withholding or
deduction.

5.4  PROVIDE RECEIPTS.  In order to assist RN in obtaining tax credits or
deductions, Participant shall provide to RN, in a form acceptable to RN,
original or certified copies of all tax payment receipts or other evidence of
payment of taxes by Participant with respect to transactions or payments
under this Agreement.

6.   ADVERTISING

6.1  INTRA-STREAM ADS.  Participant shall retain one hundred percent (100%)
of the revenue from its sale of audio, video, multimedia, banner, or other
advertising embedded in the Content by Participant ("Intra-Stream Ads").
Participant shall at all times clearly differentiate advertising from Content.

6.2  OTHER ADS.  Participant agrees that RN may insert pointers to RN's own
media-based advertisements prior to pointers to the Content clips that RN
distributes to Content Delivery Channels. RN shall at all times clearly
differentiate advertising from Content. RN will retain one hundred percent
(100%) of the revenue from its sale of any non-Intra-Stream Ads. RN agrees that
such advertisements will not be for companies or persons competitive in the
internet radio business.

7.   PROPRIETARY RIGHTS

7.1  OWNERSHIP OF CONTENT.  As between RN and Participant, Participant
remains the owner of all right, title and interest in and to the Content and
any Content Headlines, and all copyrights, trademarks, and other intellectual
property rights therein. Notwithstanding the foregoing, RN will retain all
right, title, and interest in and to any Content Headlines authored by RN if
Participant fails to provide a headline for Content as specified in the
Technical Specifications.

7.2  RN'S OWNERSHIP.  Except as provided in Section 7.1, RN shall be the sole
owner of all right, title and interest in and to any content made, created,
developed or used by RN in connection with the Content on RN's Web sites, the
LiveStations, and all copyrights, trademarks, patents and other intellectual
property rights therein. Participant represents and warrants that it has not and
shall not acquire any right or interest in any trademark or trade name owned or
used by RN, and that under no circumstances will it use, register or attempt to
register any trademark, service mark, trade name, domain name or similar indicia
containing the word "Real" or any other mark or domain name used by or
confusingly similar to a mark used by RN, regardless of spelling or translation
thereof.

8.   WARRANTIES/INDEMNIFICATIONS

8.1  PARTICIPANT'S WARRANTY.  Participant warrants and represents that: (i) the
Content does not in any way violate any existing law, infringe upon or
misappropriate any copyright, patent, trademark, trade secret, right of
publicity, right of privacy or other proprietary rights of any third party,
either in whole or in part; (ii) the Content contains no matter which, if
published, will be libelous or defamatory; (iii) Participant has the necessary
rights to grant RN the rights granted hereunder; (iv) the Content complies with
all laws applicable to the transmission or use of the Content as specified in
this Agreement for each country in which the Content is intended to be
delivered; and (v) Participant is solely responsible for, and has paid or will
pay, all amounts due any person or entity that has a right to receive any
royalty or other payment as a result of RN's authorized use of the Content
pursuant to this Agreement. Participant acknowledges that RN and its affiliates
are the owners and/or licensees of the trademarks, service marks, commercial
symbols and trade names used by RN.

8.2  PARTICIPANT'S INDEMNITY.  Participant hereby agrees to indemnify, hold
harmless and defend RN from all claims, damages, costs and expenses, including
reasonable attorneys' fees and litigation expenses, arising out of or as a
result of Participant's breach of the above warranties and representations or
this Agreement. Participant, at its own expense, shall have the right to employ
separate counsel and participate in the defense thereof.

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Notwithstanding the foregoing, Participant shall not be liable for any
material not contained in or a part of the Content or Content Headlines
provided by Participant, or inserted in the Content or Content Headlines by
RN without the permission or ratification of Participant.

8.3  RN WARRANTIES AND INDEMNITY.  RN hereby warrants and represents to
Participant that (i) the RN trademarks, service marks and trade names do not
in any way violate existing laws or infringe upon or misappropriate any
rights of third parties, and (ii) RN has all rights, title and authority
necessary to enter into this Agreement and perform as herein required. RN
agrees to indemnify and hold harmless and defend Participant from all claims,
damages, costs and expenses including reasonable attorneys' fees and
litigation expenses, arising out of or as a result of RN's breach of the
warranties set forth in this Section 8.3.

9.   TERM AND TERMINATION

9.1  TERM.  Unless sooner terminated as provided herein, the initial Term of
this Agreement shall commence as of the Effective Date and expire one year
thereafter. As used herein, "Term" means the initial Term and any
mutually-agreed upon renewal Term.

9.2  TERMINATION FOR BREACH.  If either party materially breaches any
provision of this Agreement and such breach has not been cured within fifteen
(15) days after the other party has given written notice of such breach, the
non-breaching party may terminate this Agreement upon fifteen (15) days'
written notice to the breaching party. RN may terminate this Agreement
immediately without further notice if payment is not received in accordance
with this Agreement.

9.3  TERMINATION FOR INSOLVENCY.  RN may, at its option and upon written
notice, terminate this Agreement, effective immediately, should Participant:
(i) admit in writing its inability to pay its debts generally as they become
due; (ii) make a general assignment for the benefit of its creditors;
(iii) institute proceedings to be adjudicated a voluntary bankrupt, or
consent to the filing of a petition of bankruptcy against it; (iv) seek
reorganization under any bankruptcy act, or consent to the filing of a
petition seeking such reorganization; or (v) have a decree entered against it
by a court of competent jurisdiction appointing a receiver, liquidator,
trustee or assignee in bankruptcy or in insolvency covering all or
substantially all of such party's property or providing for the liquidation
of such party's property or business affairs, provided such decree is not
dismissed within forty-five (45) days.

9.4  EFFECT OF TERMINATION.  Upon termination or expiration of this Agreement
for any reason, all licenses granted herein shall terminate except that RN
shall have five (5) business days to remove Participant's LiveStation and
Content Headlines from Content Delivery Channels. Sections 5, 6, 7, 8, 9.4,
and 10.4 shall survive the expiration or termination of this Agreement for
any reason.

10.  MISCELLANEOUS

10.1 EXCLUSION OF CERTAIN DAMAGES.  EXCEPT WITH RESPECT TO PARTICIPANT'S
OBLIGATIONS UNDER SECTION 8.2, NEITHER PARTY SHALL BE LIABLE TO THE OTHER
PARTY IN TORT, CONTRACT OR UNDER ANY OTHER LEGAL THEORY FOR ANY
CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL LOSS OR DAMAGES ARISING OUT OF
THIS AGREEMENT, EVEN IF APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING.

10.2  NOTICES AND CONTACT INFORMATION.  Any notice or payment to be made or
given to either party shall be sufficiently made or given on the date of
receipt if addressed to RN as set forth below or to Participant as set forth
on Exhibit A and (i) if delivered personally with receipt acknowledged; or
(ii) sent by DHL Worldwide Express or comparable international courier
service for the soonest possible delivery. Either party may change its notice
and contact information by providing notice, in the manner set forth above,
to the other party.

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             RN:

             Vice President, Advertising Sales
             RealNetworks, Inc.
             2601 Elliott Ave.
             Seattle, Washington  98121
             U.S.A.
             Fax: (206) 448-0427

             With a copy to:
             VP & General Counsel
             at the same address
             Fax: (206) 674-2695

10.3  NON-ASSIGNMENT.  This Agreement is personal to Participant. Participant
may sublicense, assign, or otherwise transfer any of its rights (including by
merger or transfer of control) in this Agreement, only with the express
written consent of RN which will not be unreasonably withheld, provided that
transfers of stock in Participant to wholly owned affiliates or related
entities of Participant, in which no actual change in ultimate ownership or
control takes place, are permitted upon prior written notice to RN.

10.4  GOVERNING LAW AND DISPUTE RESOLUTION.  This Agreement shall be governed by
the laws of the State of Washington, United States of America, without regard to
conflicts of law provisions, and Participant consents to the exclusive
jurisdiction and venue of the state and federal courts sitting in the State of
Washington. This Agreement shall not be governed by the United Nations
Convention of Contracts for the International Sale of Goods, the application of
which is hereby expressly excluded. Upon request by RN, Participant shall
execute any document or instrument, undertake any action, or refrain from any
action if such execution or action is reasonably necessary to make the foregoing
choice of law and choice of forum effective and enforceable.

10.5  PRESS RELEASES.  Neither party shall issue any press releases relating to
this Agreement or the relationship between the parties without the other party's
review of and written consent to the press release.

10.6  GENERAL.  No waiver, amendment or modification of any provision of this
Agreement shall be effective unless it is in a document that expressly refers to
this Agreement and is signed by both parties. Except as specifically provided
herein, failure or delay by either party in exercising any rights or remedy
under this Agreement shall not operate as a waiver of any such right or remedy.
The parties are separate and independent legal entities, and the relationship
between the parties shall be that of independent contractors. It is expressly
understood that the parties do not by this Agreement intend to form, nor shall
this Agreement be construed to constitute, a partnership or joint venture
between them. If any provision of this Agreement shall be held by a court of
competent jurisdiction to be illegal, invalid or unenforceable, the legality,
validity and enforceability of the remaining provisions shall not, in any way,
be affected or impaired thereby. This Agreement and the attached Exhibits, which
are incorporated herein by this reference, constitute the complete and entire
agreement between the parties, and supersede and cancel all prior negotiations,
understandings, correspondence and agreements, oral and written, express or
implied, between the parties relating to the subject matter hereof, and shall be
binding only when executed by both parties hereto.

      IN WITNESS WHEREOF, the parties have executed this Agreement by their
duly authorized representatives.

REALNETWORKS, INC.                        GLOBAL MEDIA CORP

By: /s/ T. F. Frank                       By:  /s/ Rob Fuller
   -------------------------                 -------------------------

Name:   Thomas F. Frank                 Name:      Rob Fuller
     -----------------------                   -----------------------

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Title:   C0O                              Title:   CEO
      ----------------------                    ----------------------

Date:                                     Date:
     -----------------------                   -----------------------

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                                   EXHIBIT A

                            DESCRIPTION OF CONTENT

PARTICIPANT CONTACT INFORMATION:

FULL CORPORATE NAME:            Global Media Corporation
                                -------------------------------------------
     Address:                   400 Robson Street
                                -------------------------------------------

                                -------------------------------------------
     City, State/Country,       Vancouver, BC, Canada
     Postal Code (if any):      V6B 2B4
                                -------------------------------------------

CONTACT PERSON:                 Winston Barta
                                -------------------------------------------
     Title:                     Vice President & Director
                                -------------------------------------------
     Phone:                     604-688-9994
                                -------------------------------------------
     Fax:                       604-688-9996
                                -------------------------------------------
     Email:                     Winston@globalmedia.com
                                -------------------------------------------

                                -------------------------------------------
WITH COPY TO:
                                -------------------------------------------
     Title:
                                -------------------------------------------
     Phone:
                                -------------------------------------------
     Fax:
                                -------------------------------------------
     Email:
                                -------------------------------------------

                                -------------------------------------------

PARTICIPANT'S CONTENT:

Participant's Content will consist of the following: (insert short description):
FIFTEEN (15) LIVESTATIONS INTENDED FOR INTERNET RADIO BROADCASTING:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Participant's LiveStation Genre: Alternative, Pop, Rock, Dance, Electronic, Hip
Hop/rap

--------------------------------------------------------------------------------

Content to be hosted in the following datatypes (E.G., RealAudio, RealVideo,
RealPix): REALAUDIO, SMIL

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

ENGLISH LANGUAGE VERSION:       Yes
                                -------------------------------------------

PARTICIPANT'S URL:              www.globalmedia.com
                                -------------------------------------------

PARTICIPATION FEE:              $750,000
                                -------------------------------------------

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                                   EXHIBIT B

                      SPECIFICATIONS OF REALPLAYER BUTTON

                  RN Graphic for RN Search = 88 x 33- bitmap

                               [GRAPHIC OMITTED]

                      SPECIFICATIONS OF REALGUIDE BUTTON

                  RN Graphic for RN Search = 128 x 67- bitmap

                               [GRAPHIC OMITTED]

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                                   EXHIBIT C

                           TECHNICAL SPECIFICATIONS

TECHNICAL SPECIFICATIONS
Participant must, at all times throughout the Term, meet these minimum
specifications as a condition of participating in the Service:
Professional Level RealServer G2, current version as of the Effective Date,
minimum 400 concurrent user connections;
T1 Bandwidth.

CONTENT CREATION REQUIREMENTS:
Encoded with RealProducer G2, using the SureStream feature;
Served with RealServer's RTSP protocol;
Content streamed 24 hours a day, seven days a week, except as necessary for
maintenance;
Notify RealNetworks 24 hours in advance if a stream needs to be taken down for
maintenance or other needs.

USING SMIL
Preset partners are encouraged to use Synchronized Multimedia Integration
Language (or "SMIL"), a recommended W3C standard for creating multimedia
presentations for broadcast on the Internet.

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                                                                Exhibit 10.31

                                    ADDENDUM

                      CUSTOM SOFTWARE UPGRADES AND SUPPORT
                              TERMS AND CONDITIONS

This agreement ("Addendum") amends effective January 19, 2000 as set forth
herein the letter Consulting Services Agreement between the parties dated April
20, 1999 (the "Agreement") and sets forth the support obligations of RN and
related obligations of the Customer.

1.       DEFINITIONS.

         1.1 In addition to the capitalized terms defined elsewhere in this
Addendum, the following terms used herein shall have the meanings ascribed to
them below:

                  (a) "Error" shall mean any instance in which the Custom
         Software does not materially conform to the Documentation and any
         condition (i) that precludes one or more functions of the Custom
         Software from being performed due to suspected or actual Errors in the
         Custom Software; or (ii) in which The Customer's technical support
         personnel need reasonable assistance or information regarding the
         Custom Software; provided, however, that an Error shall not include any
         material nonconformance that is due to hardware, software, or other
         equipment not referred to in the Documentation as being compatible with
         the Custom Software.

                  (b) "First Level Support" shall consist of accepting and
         handling end user calls and troubleshooting to the point of verifying
         that there is an Error and that the Error, if any, is in the Custom
         Software.

                  (c) "Second Level Support" shall consist of telephone and
         remote diagnostic support to The Customer Contact (not directly to end
         users or other third parties) with regard to the operation and
         utilization of the Custom Software and maintenance modifications, error
         corrections or bug fixes necessary to bring the Custom Software into
         conformance with the Documentation therefor.

                  (d) "Customer Contact" shall mean an individual designated in
         writing by The Customer who is authorized to contact the Support
         Center. Customer may substitute the Customer Contacts at any time upon
         written notice thereof to RN.

                  (e) "Support Center" shall mean the RN facility or facilities
         from which support obligations are to be provided hereunder. As of the
         Effective Date, RealNetwork's Support Center is located at 2601 Elliott
         Avenue, Seattle, Washington.

                  (f) "Workaround" shall mean: (i) a modification to the Custom
         Software; (ii) an alteration to the configuration of the end user's
         computer or software; or (iii) a change in the way the end user
         accomplishes a task using the Custom Software; any of which may be of a
         temporary nature, to help avoid the Error.

                  (g) "Upgrade" shall mean the modification to the Custom
         Software to support updated versions of Gold releases of RealSystem G2
         products (e.g., RealProducer, RealServer, RealPlayer).

         1.2 All other capitalized terms used in this Addendum and not otherwise
defined herein shall have the meanings ascribed to them in the Agreement.

2.       CUSTOMER OBLIGATIONS

         2.1 The Customer shall be responsible for providing First Level Support
for the Custom Software. RN shall not be required to have direct contact with
the Customer's distributors or end users with regard to Technical Support.

         2.2 The Customer shall ascertain the nature of each reported Error, and
the circumstances under which such Error occurs. The Customer shall use
reasonable commercial efforts to provide RN with information, traces, server
access or documentation sufficient for RN to duplicate the Error. Upon RN's
duplication of such Error, the parties shall mutually determine in good faith
the reasonable classification of such Error.

                                    - 1 -

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         2.3 The Customer shall designate a reasonable number of the Customer
Contacts, not to exceed three (3) individuals at any given time, for
communication with RN's representatives at the Support Center and shall make
reasonable efforts to minimize redundancy in support requests. All the Customer
support requests must be made through a Customer Contact. Each Customer Contact
shall have adequate technical expertise, training and experience to fulfill his
or her responsibilities. The Customer shall immediately provide RN with the
name, title and 24-hour contact information for each Customer Contact.

         2.4 The Customer agrees that when requesting support services, it shall
follow the following procedures: (i) the Customer shall first contact the
Support Center through standard support channels. (ii) If the Customer does not
receive a response from the Support Center within the requisite time frame set
forth in Section 3.3 below, it shall escalate issue to appropriate RN management
level. Specific contact information will be provided to the Customer once Custom
Software Support Services are initiated.

3.       RN SUPPORT OBLIGATIONS.

         3.1 Support Center personnel shall be available for telephone contact
Monday through Friday, 8:00 AM to 5:00 PM Pacific Time, at the Support Center,
exclusive of RN's local holidays. RN shall also provide the Customer with a
means of reporting Errors to RN by electronic mail, voice mail, or telephonic
recording capability. Specific contact information will be provided to the
Customer once Custom Software Support Services are initiated.

         3.2 RN will provide Support Services for a period commencing January
19, 2000 and ending August 31, 2000. The fees for Support Services will be
due in full at the signing of this Addendum and will be nonrefundable. The
fees will be paid as follows: $100,000 on signing of this Addendum, $100,000
on March 31, 2000, $400,000 on May 1, 2000 and $400,000 on June 15, 2000.

         3.3 RN shall provide Second Level Support to the Customer in connection
with the Custom Software as follows: (i) assist the Customer Contacts in
determining the cause of Errors encountered by the Customer or end users in the
use of Custom Software; and (ii) make commercially reasonable efforts to
classify and correct all Errors that a Customer Contact identifies, classifies
and reports to RN and that RN can substantiate. RN shall not be required to
correct any Error caused by any failure to implement any Upgrades to the Custom
Software that are provided by RN to the Customer. RN will provide reasonable
response times from having been alerted of the Error (within two business days)
and implement a patch, Workaround or temporary fix as soon as a reasonable
solution is available.

         3.4 If the Customer desires to receive on-site technical support at any
of its locations, it shall pay RN based on RN's quoted prices for such support
or consulting services, and shall pay all direct RN expenses associated
therewith, including transportation, accommodations and meals.

         3.5 For the avoidance of doubt, RN shall not have any support
obligations with respect to beta versions of Custom Software.

         3.6 RN shall deliver an upgrade release of the Custom Software on an as
needed basis and upon completion of RN development of the upgrade release of the
Custom Software to operate with the Gold release of the RealSystem G2 software
in use by the Customer.

4.       Fees.

         Custom Software Upgrade and Support Fees for the period 1-19-00 to
         8-31-00              US$  1,000,000

         Agreed and Accepted by:

         Global Media Corp.                                 RealNetworks, Inc.

         By: /s/ Rob Fuller                                 By: /s/ T. F. Frank
             --------------                                     ---------------

                 CEO                                                COO

                                    - 2 -

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