Document:

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                                                                    Exhibit 10.1

Bank of America

                                 LOAN AGREEMENT

         This Loan Agreement (the "Agreement") dated August 18, 2000, by and
between Bank of America, N.A., a national banking association ("Bank") and the
Borrower described below.

         In consideration of the Loan or Loans described below and the mutual
covenants and agreements contained herein, and intending to be legally bound
hereby, Bank and Borrower agree as follows:

         1. DEFINITIONS AND REFERENCE TERMS. In addition to any other terms
defined herein, the following terms shall have the meaning set forth with
respect thereto:

                  A.       BORROWER:               DALEEN TECHNOLOGIES, INC., a
                                                   Delaware corporation

                  B.       BORROWER'S ADDRESS:     1750 Clint Moore Road
                                                   Boca Raton, Florida  33487

                  C. CURRENT ASSETS. Current Assets means the aggregate amount
of all of Borrower's assets that would, in accordance with GAAP, properly be
defined as current assets.

                  D. CURRENT LIABILITIES. Current Liabilities means the
aggregate amount of all current liabilities as determined in accordance with
GAAP, but in any event shall include all liabilities except those having a
maturity date which is more than one year from the date as of which such
computation is being made. Current liabilities do not include deferred revenues
or billings in excess of costs as reflected on Borrower's Consolidated Financial
Statements.

                  E. LOAN. Any loan described in Section 2 hereof and any
subsequent loan that is subject to this Loan Agreement.

                  G. LOAN DOCUMENTS. Loan Documents means this Loan Agreement
and any and all promissory notes executed by Borrower in favor of Bank and all
other documents, instruments, guarantees, certificates and agreements executed
and/or delivered by Borrower, any guarantor or third party in connection with
any Loan.

                  H. TANGIBLE NET WORTH. Tangible Net Worth means the amount by
which total assets exceed total liabilities in accordance with GAAP, less
Intangible Assets.

                  I. TOTAL ASSETS. Shall be those total assets as listed on the
Borrower's Consolidated balance sheet.

                  J. TOTAL LIABILITIES. Shall be Total Liabilities as listed on
the Borrower's Consolidated balance sheet, less deferred revenues and billings
in excess of costs.

                  K. ACCOUNTING TERMS. All accounting terms not specifically
defined or specified herein shall have the meanings generally attributed to such
terms under generally accepted accounting principles ("GAAP"), as in effect from
time to time, consistently applied, with respect to the financial statements
referenced in Section 3.H. hereof.

         2. LOANS.

                  A. LOAN. Bank has made one or more loans to Borrower in the
aggregate principal face amount of $10,000,000.00. The obligation to repay the
loans is evidenced by a promissory note dated on or about the date hereof (the
promissory note or notes together with any and all renewals, extensions or
rearrangements thereof being hereafter collectively referred to as the "Note")
having a maturity date of 2/28/02 and repayment terms and interest rate as set
forth in the Note.

                  i.       REVOLVING CREDIT FEATURE. The Loan provides for a
                           revolving line of credit (the "Line") under

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                           which Borrower may from time to time, borrow, repay
                           and re-borrow funds.

                  ii.      CONDITIONS TO ADVANCE FUNDS UNDER THE LINE OF CREDIT:
                           Prior to the disbursement of any advances, Bank shall
                           have received, duly executed, all Loan Documents and
                           any other documents and instruments necessary or
                           advisable in connection with the Loan, all of which
                           shall be in form and substance reasonably
                           satisfactory to the Bank and its counsel. Further,
                           Borrower shall be in compliance with all financial
                           covenants as evidenced by its most recent quarterly
                           financial statements and Bank shall have determined
                           that there shall exist no event of default; the
                           representations and warranties contained in the Loan
                           documents shall be true and accurate as of the date
                           of such advance; there shall have occurred no
                           material adverse change in the financial condition of
                           the Borrower; and the Bank shall have reasonably
                           determined that the prospect of payment or
                           performance of the Loan has not been materially
                           impaired.

                  iii.     Prior to any advances, Borrower shall submit a
                           certificate indicating their current compliance with
                           the financial covenants listed above.

                  iv.      LETTER OF CREDIT SUBFEATURE. As a subfeature under
                           the Line, and upon Borrower's request, Bank will from
                           time to time, issue letters of credit for the account
                           of Borrower or its subsidiaries (each, a "Letter of
                           Credit" and collectively, "Letters of Credit");
                           provided, however, that the form and substance of
                           each Letter of Credit shall be subject to approval by
                           Bank in its sole and reasonable discretion and
                           Borrower and Bank agree to terms thereon; and
                           provided further that the aggregate undrawn amount of
                           all outstanding Letters of Credit plus the principal
                           balance advanced under the Line shall not at any time
                           exceed $10,000,000.00. The undrawn amount of all
                           Letters of Credit plus any and all amounts paid by
                           Bank in connection with drawings under any Letter of
                           Credit for which the Bank has not been reimbursed
                           shall be reserved under the Line and shall not be
                           available for advances thereunder. Each draft paid by
                           Bank under a Letter of Credit shall be deemed an
                           advance under the Line and shall be repaid in
                           accordance with the terms of the Line; provided
                           however, that if the Line is not available for any
                           reason whatsoever, at the time any draft is paid by
                           Bank, or if advances are not available under the Line
                           in such amount due to any limitation of borrowing set
                           forth herein, then the Bank shall notify Borrower
                           thereof in writing and Borrower hereby agrees that
                           the full amount of such drafts shall be immediately
                           due and payable, together with interest thereon, from
                           the date such amount is paid by Bank to the date such
                           amount is fully repaid by Borrower, at that rate of
                           interest applicable to advances under the Line. In
                           such event, Borrower agrees that Bank, at Bank's sole
                           discretion may debit Borrower's deposit account with
                           Bank for the amount of such draft. Further, should
                           the maturity date of any Letter of Credit extend
                           beyond the maturity date of the Line and the maturity
                           date on the Line is not extended for any reason
                           whatsoever, Borrower agrees to provide collateral in
                           the form of cash or liquid investments in a form
                           reasonably acceptable to Bank, in an amount equal to
                           the amount of any Letter(s) of Credit outstanding.
                           This collateral shall remain with the Bank for a
                           period of time not less than two weeks after the
                           maturity date on any Letter of Credit.

         3. REPRESENTATIONS AND WARRANTIES. Borrower hereby represents and
warrants to Bank as follows:

                  A. GOOD STANDING. Borrower is a duly organized, validly
existing and in good standing under the laws of and has the power and authority
to own its property and to carry on its business in each jurisdiction in which
Borrower does business.

                  B. AUTHORITY AND COMPLIANCE. Borrower has full power and
authority to execute and deliver the Loan Documents and to incur and perform the
obligations provided for therein; all of which have been duly authorized by all
proper and necessary action of the appropriate governing body of Borrower. No
consent or approval of any public authority or other third party is required as
a condition to the validity of any Loan Document, and Borrower is in compliance
with all laws and regulatory requirements to which it is subject in all material
respects.

                  C. BINDING AGREEMENT. This Agreement and the other Loan
Documents executed by Borrower

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constitute valid and legally binding obligations of Borrower, enforceable in
accordance with their terms.

                  D. LITIGATION. There is no proceeding involving Borrower
pending or, to the knowledge of Borrower, threatened before any court or
governmental authority which would have a material adverse affect on the
Borrower, agency or arbitration authority, except as disclosed to Bank in
writing and acknowledged by Bank prior to the date of this Agreement.

                  E. NO CONFLICTING AGREEMENTS. There is no charter, bylaw,
stock provision, partnership agreement or other document pertaining to the
organization, power or authority of Borrower and no provision of any existing
agreement, mortgage, indenture or contract binding on Borrower or affecting its
property, which would conflict with or in any way prevent the execution,
delivery or carrying out of the terms of this Agreement and the other Loan
Documents. F. TAXES. All taxes and assessments due and payable by Borrower have
been paid or are being contested in good faith by appropriate proceedings and
the Borrower has filed all tax returns which it is required to file.

                  G. FINANCIAL STATEMENTS. The consolidated financial statements
of Borrower heretofore delivered to Bank have been prepared in accordance with
GAAP applied on a consistent basis throughout the period involved and fairly
present Borrower's financial condition as of the date or dates thereof, and
there has been no material adverse change in Borrower's financial condition or
operations since June 30, 2000. Borrower will deliver to Bank a copy of its Form
10-Q Filing with the SEC due as of August 15, 2000. All factual information
furnished by Borrower to Bank in connection with this Agreement and the other
Loan Documents is and will be accurate and complete on the date as of which such
information is delivered to Bank and is not and will not be incomplete by the
omission of any material fact necessary to make such information not misleading.

                  H. PLACE OF BUSINESS. Borrower's chief executive office is
                                        located at:
                                          1750 CLINT MOORE ROAD,
                                          BOCA RATON, FLORIDA 33487

                  I. CONTINUATION OF REPRESENTATIONS AND WARRANTIES. All
representations and warranties made under this Agreement shall be deemed to be
made at and as of the date hereof and at and as of the date of any advance under
any Loan.

         4. AFFIRMATIVE COVENANTS. Until full payment and performance of all
obligations of Borrower under the Loan Documents, Borrower will during the term
of this Agreement, unless Bank consents otherwise in writing (and without
limiting any requirement of any other Loan Document):

                  A. FINANCIAL COVENANT(S) ON A CONSOLIDATED BASIS:

                  i.)      At all times, maintain a TOTAL LIABILITIES to
                           TANGIBLE NET WORTH ratio of not more than 0.5 to
                           1.00.

                  B. CASH LIQUIDITY. Maintain cash liquidity of at least
$14,000,000.00. For this purpose, cash liquidity shall be defined as cash, cash
equivalents or highly liquid investments consistent with Borrower's 1999
investment policy as provided to Bank. Borrower agrees that Bank or its
subsidiaries will invest such funds. Further, Borrower agrees to have such funds
on deposit with the Bank not later than 14 days after the closing of this Loan.

                  i.)      All financial covenants as shown above shall be
                           tested on a QUARTERLY basis.

                  ii.)     At the Banks request, Borrower will be required to
                           verify the liquidity of any covenant at the time of
                           any draw.

                  C. FINANCIAL STATEMENTS AND OTHER INFORMATION. Maintain a
system of accounting reasonably satisfactory to Bank and in accordance with GAAP
applied on a consistent basis throughout the period involved, permit Bank's
officers or authorized representatives to visit and inspect Borrower's books of
account and other records at such reasonable times and as often as Bank may
reasonalby desire, and if there were to be a discrepancy in which the Borrower
is not cooperating with Bank on such matter, pay the reasonable fees and
disbursements of any accountants or other agents of Bank selected by Bank for
the

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foregoing purposes. Unless written notice of another location is given to Bank,
Borrower's books and records will be located at Borrower's chief executive
office set forth above. All financial statements called for below shall be
prepared in form and content consistent with SEC rules and regulations and by
independent certified public accountants acceptable to Bank. Bank agrees that
for purposes hereof, any of the "Big Five" public accounting firms is
acceptable.

In addition, Borrower will:

                  [X] i. Furnish to Bank a compliance certificate for (and
               executed by an authorized representative of) Borrower
               concurrently with and dated as of the date of delivery of each of
               the financial statements as required in paragraphs iii and iv
               below, containing (a) a certification that the financial
               statements of even date are true and correct and that the
               Borrower is not in default under the terms of this Agreement, and
               (b) computations and conclusions, in such detail as Bank may
               reasonably request, with respect to compliance with this
               Agreement, and the other Loan Documents, including computations
               of all quantitative covenants listed in Sections 4 (A) and (B).

                  [X] ii. Furnish to Bank promptly such additional information,
               reports and statements respecting the business operations and
               financial condition of Borrower and , respectively, from time to
               time, as Bank may reasonably request.

                  [X] iii. Furnish to Bank within one hundred twenty (120) days
               of the end of each fiscal year, unqualified audited financial
               statements prepared on a consolidated basis by an independent
               certified public account satisfactory to Bank and SEC. Bank
               agrees that for purposes hereof, any of the "Big Five" public
               accounting firms is acceptable. Such statements shall include at
               a minimum, a consolidated balance sheet, consolidated income
               statement, consolidated statement of cash flows, reconciliation
               of net worth and footnotes.

                  [X] iv. Furnish to Bank within forty-five (45 days) of the end
               of each of the first three fiscal quarters, internally prepared
               financial statements prepared on a consolidated basis inclusive
               of a balance sheet, income statement, and statement of cash
               flows. Bank agrees that Form 10-Q filed by Borrower with the SEC
               will satisfy this requirement.

                  E. EXISTENCE AND COMPLIANCE. Maintain its existence, good
standing and qualification to do business, where required and comply with all
laws, regulations and governmental requirements including, without limitation,
environmental laws applicable to it or to any of its property, business
operations and transactions.

                  F. ADVERSE CONDITIONS OR EVENTS. Promptly advise Bank in
writing of (i) any condition, event or act which comes to its attention that
would or might materially adversely affect Borrower's financial condition or
operations or Bank's rights under the Loan Documents, (ii) any litigation filed
by or against Borrower which would have a material adverse affect on the
Borrower, (iii) any event that has occurred that would constitute an event of
default under any Loan Documents.

                  G. TAXES AND OTHER OBLIGATIONS. Pay all of its taxes,
assessments and other obligations, including, but not limited to taxes, costs or
other expenses arising out of this transaction, as the same become due and
payable, except to the extent the same are being contested in good faith by
appropriate proceedings in a diligent manner.

                  H. OWNERSHIP OF ASSETS. Borrower has good title to its assets,
and its assets are free and clear of liens, except those granted to Bank, those
incurred through Borrower receiving lease financing regarding personal property
(i.e. furniture, hereinafter referred to as "Financed Assets") and/or as
disclosed to Bank in writing prior to the date of this Agreement.

                  I. MAINTENANCE. Maintain all of its tangible property in good
condition and repair and make all necessary replacements thereof, and preserve
and maintain all licenses, trademarks, privileges, permits, franchises,
certificates and the like necessary for the operation of its business.

                  J. INSURANCE. Maintain insurance with responsible insurance
companies on such of its properties, in such amounts and against such risks as
is customarily maintained by similar businesses operating in the same vicinity,
specifically to include fire and extended coverage insurance covering all
assets, business interruption insurance, workers compensation insurance and
liability insurance.

                                      -4-
<PAGE>   5

         5. NEGATIVE COVENANTS. Until full payment and performance of all
obligations of Borrower under the Loan Documents, Borrower will not, during the
term of this Agreement, without the prior written consent of Bank (and without
limiting any requirement of any other Loan Documents):

                  A. EXTENSIONS OF CREDIT. Make or permit any subsidiary to
make, any loan or advance to any person or entity, except in the normal course
of its business or pursuant to its policy set out in Borrower's October 1999
prospectus. This covenant excludes the Borrower's formation and capitalization
of subsidiaries such a PartnerCommunity.com, Inc.

                  B. BORROWINGS. Create, incur, assume or become liable in any
manner for any indebtedness (for borrowed money, deferred payment for the
purchase of assets, other than Financed Assets, as surety or guarantor for the
debt for another, or otherwise) other than to Bank, except for normal trade
debts incurred in the ordinary course of Borrower's business, and except for
existing indebtedness disclosed to Bank in writing and acknowledged by Bank
prior to the date of this Agreement.

                  C. CHARACTER OF BUSINESS. Change the general character of
business as conducted at the date hereof, or engage in any type of business not
reasonably related to its business as presently conducted.

                  i.       MANAGEMENT CHANGE. Make any substantial change in its
                           present executive or management personnel.

                  ii.      TRANSFER OF ASSETS OR CONTROL. Sell, lease, assign or
                           otherwise dispose of or transfer any material assets,
                           except in the normal course of its business, that
                           will have a material adverse change on the financial
                           condition of the Borrower other than its $3 million
                           cash infusion of equity into its subsidiary,
                           PartnerCommunity.com or the acquisition of or merger
                           of the Borrower into an entity where all amounts
                           advanced by Bank to Borrower hereunder (including all
                           interest payments due under the Promissory Note) have
                           been paid in full.

                  iii.     LIENS. Grant, suffer or permit any contractual or
                           noncontractual lien on or security interest in its
                           assets (other than Financed Assets) securing any
                           obligations due to Bank or fail to promptly pay when
                           due all lawful claims, whether for labor, materials
                           or otherwise.

         6. DEFAULT. Borrower shall be in default under this Agreement and under
each of the other Loan Documents if it shall default in the payment of any
amounts due and owing under the Loan or should it fail to timely and properly
observe, keep or perform any term, covenant, agreement or condition in any Loan
Document or in any other loan agreement, promissory note, security agreement,
assignment or other contract securing or evidencing payment of any indebtedness
of Borrower to Bank or any affiliate or subsidiary of Bank of America
Corporation.

The Bank will provide written notice to the Borrower listing any non-monetary
defaults that occur, subject to a 30-day cure period. Further, there shall be a
15-day cure period for all monetary defaults. The parties agree that the cure
period for non-monetary defaults commence upon such party's receipt of written
notice. Written notice shall not be required in the case of monetary defaults.

         7. REMEDIES UPON DEFAULT. If an event of default shall occur, subject
to any applicable cure period, Bank shall have all rights, powers and remedies
available under each of the Loan Documents as well as all rights and remedies
available at law or in equity.

         8. NOTICES. All notices, requests or demands which any party is
required or may desire to give to any other party under any provision of this
Agreement must be in writing delivered to the other party at the following
address:

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               Borrower:   DALEEN TECHNOLOGIES, INC.
                           ATTN: Legal Department
                           CC: Finance/Accounting Department
                           1750 Clint Moore Road
                           Boca Raton, FL  33487
               Fax. No.:   561.999.8080

               Bank:       Bank of America, N.A.
                           625 North Flagler Drive
                           10th Floor
                           West Palm Beach, FL  33401
               Fax No.     561.838.2325

or to such other address as any party may designate by written notice to the
other party. Each such notice, request and demand shall be deemed given or made
as follows:

                  A. If sent by mail, upon the earlier of the date of receipt or
                     five (5) days after deposit in the U.S. Mail, first class
                     postage prepaid;

                  B. If sent by any other means, upon delivery.

         9. COSTS, EXPENSES AND ATTORNEYS' FEES. Borrower shall pay to Bank
immediately upon demand the full amount of all costs and expenses, including
reasonable attorneys' fees (to include outside counsel fees and all allocated
costs of Bank's in-house counsel if permitted by applicable law), incurred by
Bank in connection with (a) negotiation and preparation of this Agreement and
each of the Loan Documents, and (b) all other costs and attorneys' fees incurred
by Bank for which Borrower is obligated to reimburse Bank in accordance with the
terms of the Loan Documents.

         10.MISCELLANEOUS. Borrower and Bank further covenant and agree as
follows, without limiting any requirement of any other Loan Document:

                  A. CUMULATIVE RIGHTS AND NO WAIVER. Each and every right
granted to Bank under any Loan Document, or allowed it by law or equity shall be
cumulative of each other and may be exercised in addition to any and all other
rights of Bank, and no delay in exercising any right shall operate as a waiver
thereof, nor shall any single or partial exercise by Bank of any right preclude
any other or future exercise thereof or the exercise of any other right.
Borrower expressly waives any presentment, demand, protest or other notice of
any kind, including but not limited to notice of intent to accelerate and notice
of acceleration. No notice to or demand on Borrower in any case shall, of
itself, entitle Borrower to any other or future notice or demand in similar or
other circumstances.

                  B. APPLICABLE LAW. This Loan Agreement and the rights and
obligations of the parties hereunder shall be governed by and interpreted in
accordance with the laws of Florida and applicable United States federal law.

                  C. AMENDMENT. No modification, consent, amendment or waiver of
any provision of this Loan Agreement, nor consent to any departure by Borrower
therefrom, shall be effective unless the same shall be in writing and signed by
an officer of Bank and Borrower, and then shall be effective only in the
specified instance and for the purpose for which given. This Loan Agreement is
binding upon Borrower, its successors and assigns, and inures to the benefit of
Bank, its successors and assigns; however, no assignment or other transfer of
Borrower's rights or obligations hereunder shall be made or be effective without
Bank's prior written consent, nor shall it relieve Borrower of any obligations
hereunder. There is no third party beneficiary of this Loan Agreement.

                  D. DOCUMENTS. All documents, certificates and other items
required under this Loan Agreement to be executed and/or delivered to Bank shall
be in form and content satisfactory to Bank and its counsel.

                  E. PARTIAL INVALIDITY. The unenforceability or invalidity of
any provision of this Loan Agreement shall not affect the enforceability or
validity of any other provision herein and the invalidity or unenforceability of
any provision of any Loan Document to any person or circumstance shall not
affect the enforceability or validity of such provision as it may apply to other
persons or circumstances.

                                      -6-
<PAGE>   7

                  F. SURVIVABILITY. All covenants, agreements, representations
and warranties made herein or in the other Loan Documents shall survive the
making of the Loan and shall continue in full force and effect so long as the
Loan is outstanding or the obligation of the Bank to make any advances under the
Line shall not have expired.

         12.ARBITRATION. ANY CONTROVERSY OR CLAIM BETWEEN OR AMONG THE PARTIES
HERETO INCLUDING BUT NOT LIMITED TO THOSE ARISING OUT OF OR RELATING TO THIS
INSTRUMENT, AGREEMENT OR DOCUMENT OR ANY RELATED INSTRUMENTS, AGREEMENTS OR
DOCUMENTS, INCLUDING ANY CLAIM BASED ON OR ARISING FROM AN ALLEGED TORT, SHALL
BE DETERMINED BY BINDING ARBITRATION IN ACCORDANCE WITH THE FEDERAL ARBITRATION
ACT (OR IF NOT APPLICABLE, THE APPLICABLE STATE LAW), THE RULES OF PRACTICE AND
PROCEDURE FOR THE ARBITRATION OF COMMERCIAL DISPUTES OF J.A.M.S./ENDISPUTE OR
ANY SUCCESSOR THEREOF ("J.A.M.S."), AND THE "SPECIAL RULES" SET FORTH BELOW. IN
THE EVENT OF ANY INCONSISTENCY, THE SPECIAL RULES SHALL CONTROL. JUDGMENT UPON
ANY ARBITRATION AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. ANY PARTY
TO THIS INSTRUMENT, AGREEMENT OR DOCUMENT MAY BRING AN ACTION, INCLUDING A
SUMMARY OR EXPEDITED PROCEEDING, TO COMPEL ARBITRATION OF ANY CONTROVERSY OR
CLAIM TO WHICH THIS AGREEMENT APPLIES IN ANY COURT HAVING JURISDICTION OVER SUCH
ACTION.

                  A. SPECIAL RULES. THE ARBITRATION SHALL BE CONDUCTED IN THE
COUNTY OF ANY BORROWER'S DOMICILE AT THE TIME OF THE EXECUTION OF THIS
INSTRUMENT, AGREEMENT OR DOCUMENT AND ADMINISTERED BY J.A.M.S. WHO WILL APPOINT
AN ARBITRATOR; IF J.A.M.S. IS UNABLE OR LEGALLY PRECLUDED FROM ADMINISTERING THE
ARBITRATION, THEN THE AMERICAN ARBITRATION ASSOCIATION WILL SERVE. ALL
ARBITRATION HEARINGS WILL BE COMMENCED WITHIN 90 DAYS OF THE DEMAND FOR
ARBITRATION; FURTHER, THE ARBITRATOR SHALL ONLY, UPON A SHOWING OF CAUSE, BE
PERMITTED TO EXTEND THE COMMENCEMENT OF SUCH HEARING FOR UP TO AN ADDITIONAL 60
DAYS.

                  B. RESERVATION OF RIGHTS. NOTHING IN THIS ARBITRATION
PROVISION SHALL BE DEEMED TO (I) LIMIT THE APPLICABILITY OF ANY OTHERWISE
APPLICABLE STATUTES OF LIMITATION OR REPOSE AND ANY WAIVERS CONTAINED IN THIS
INSTRUMENT, AGREEMENT OR DOCUMENT; OR (II) BE A WAIVER BY BANK OF THE PROTECTION
AFFORDED TO IT BY 12 U.S.C. SEC. 91 OR ANY SUBSTANTIALLY EQUIVALENT STATE LAW;
OR (III) LIMIT THE RIGHT OF BANK HERETO (A) TO EXERCISE SELF HELP REMEDIES SUCH
AS (BUT NOT LIMITED TO) SETOFF, OR (B) TO FORECLOSE AGAINST ANY REAL OR PERSONAL
PROPERTY COLLATERAL, OR (C) TO OBTAIN FROM A COURT PROVISIONAL OR ANCILLARY
REMEDIES SUCH AS (BUT NOT LIMITED TO) INJUNCTIVE RELIEF, WRIT OF POSSESSION OR
THE APPOINTMENT OF A RECEIVER. BANK MAY EXERCISE SUCH SELF HELP RIGHTS,
FORECLOSE UPON SUCH PROPERTY, OR OBTAIN SUCH PROVISIONAL OR ANCILLARY REMEDIES
BEFORE, DURING OR AFTER THE PENDENCY OF ANY ARBITRATION PROCEEDING BROUGHT
PURSUANT TO THIS INSTRUMENT, AGREEMENT OR DOCUMENT. NEITHER THIS EXERCISE OF
SELF HELP REMEDIES NOR THE INSTITUTION OR MAINTENANCE OF AN ACTION FOR
FORECLOSURE OR PROVISIONAL OR ANCILLARY REMEDIES SHALL CONSTITUTE A WAIVER OF
THE RIGHT OF ANY PARTY, INCLUDING THE CLAIMANT IN ANY SUCH ACTION, TO ARBITRATE
THE MERITS OF THE CONTROVERSY OR CLAIM OCCASIONING RESORT TO SUCH REMEDIES.

         13. NO ORAL AGREEMENT. THIS WRITTEN LOAN AGREEMENT AND THE OTHER LOAN
DOCUMENTS REPRESENT THE FINAL AGREEMENT BETWEEN THE PARTIES AND MAY NOT BE
CONTRADICTED BY EVIDENCE OF PRIOR, CONTEMPORANEOUS OR SUBSEQUENT ORAL AGREEMENTS
OF THE PARTIES. THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed under seal by their duly authorized representatives as of the date
first above written.

                                      -7-
<PAGE>   8

BORROWER:                                          BANK:
---------                                          ------

DALEEN TECHNOLOGIES, INC., a                       BANK OF AMERICA, N.A., a
Delaware corporation                               national banking association

By: /s/ Stephen M. Wagman                    By: /s/ Brian Burke
    -------------------------------              -------------------------------
    STEPHEN M. WAGMAN,                            BRIAN BURKE, Vice President
    Chief Financial Officer
    and Secretary.

                                      -8-<PAGE>   1
                                                                    Exhibit 10.2

                                 PROMISSORY NOTE

Date:  AUGUST 18, 2000                                                 OBLIGOR #

Amount: $10,000,000.00                          Maturity Date: FEBRUARY 28, 2002

================================================================================
Bank:                                         Borrower:

BANK OF AMERICA, N.A.                         DALEEN TECHNOLOGIES, INC., a
Banking Center: CLSC CENTER                   Delaware corporation
9000 Southside Blvd., Building 100            1750 Clint Moore Road
Jacksonville, Florida  32256                  Boca Raton, Florida  33487

County: Duval

                                              County: Palm Beach

================================================================================

FOR VALUE RECEIVED, the undersigned Borrower unconditionally (and jointly and
severally, if more than one) promises to pay to the order of Bank, its
successors and assigns, without setoff, at its offices indicated at the
beginning of this Note, or at such other place as may be designated by Bank in
writing, the principal amount of TEN MILLION AND 00/100 Dollars
($10,000,000.00), or so much thereof as may be advanced to Borrower hereunder in
immediately available funds, together with interest computed daily on the
outstanding principal balance hereunder, at an annual interest rate, and in
accordance with the payment schedule, indicated below.

1. RATE.

                  VARIABLE INTEREST RATE. The interest rate on this Note is
subject to change from time to time based on changes in an independent index
which is the "Wall Street Journal LIBOR Rate" which is a fluctuating rate of
interest equal to the 1 MONTH London interbank offered rate as published in the
"Money Rates" section of the Wall Street Journal on the immediately preceding
business day as adjusted from time to time in Lender's sole discretion for then
applicable reserve requirements, deposit insurance assessment rates and other
regulatory costs (the "Index"). The index is not necessarily the lowest charged
by Lender on its loans. If the Index becomes unavailable during the term of this
loan, Lender may designate a substitute index after notice to Borrower. Lender
will tell Borrower the current index rate upon Borrower's request. Borrower
understands that Lender may make loans based on other rates as well. The
interest rate will adjust on the same day as any change occurs in the index. The
index currently is 6.62% per annum. The interest rate to be applied to the
unpaid principal balance of this Note will be at a rate of 1.25 percentage
points over the index, resulting in an inital rate of 7.87% per annum. NOTICE:
Under no circumstances will the effected rate on this Note be more than the
maximum rate allowed by applicable law.

Notwithstanding any provision of this Note, Bank does not intend to charge and
Borrower shall not be required to pay any amount of interest or other charges in
excess of the maximum permitted by the applicable law of the State of Florida;
if any higher rate ceiling is lawful, then that higher rate ceiling shall apply.
Any payment in excess of such maximum shall be refunded to Borrower or credited
against principal, at the option of Bank.

2. ACCRUAL METHOD. Unless otherwise indicated, interest at the Rate set forth
above will be calculated by the actual/360 day method (a daily amount of
interest is computed for a hypothetical year of 360 days; that amount is
multiplied by the actual number of days for which any principal is outstanding
hereunder).

3. PAYMENT SCHEDULE. All payments received hereunder shall be applied first to
the payment of any expense or charges payable hereunder or under any other loan
documents executed in connection with this Note, then to interest due and
payable, with the balance applied to principal, or in such other order as Bank
shall determine at its option.

4. SINGLE PRINCIPAL PAYMENT. Principal shall be paid in full in a single payment
on the maturity date (`maturity") of February 28, 2002. Interest thereon shall
be paid MONTHLY, commencing on September 28, 2000, and continuing on the SAME
day of each successive month, thereafter, with a final payment of all unpaid
interest at the stated maturity of this Note.

5. REVOLVING FEATURE.

[X] Borrower may borrow, repay and reborrow hereunder at any time, up to a
maximum aggregate amount outstanding at any one time equal to the principal
amount of this Note, provided, that Borrower is not in default under any
provision of this Note, any other documents executed in connection with this
Note, or any other note or other loan documents now or hereafter executed in
connection with any other obligation of Borrower to Bank, and provided

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<PAGE>   2

that the borrowings hereunder do not exceed any borrowing base or other
limitation on borrowings by Borrower. Bank shall incur no liability for its
refusal to advance funds based upon its determination that any conditions of
such further advances have not been met. Bank records of the amounts borrowed
from time to time shall be conclusive proof thereof.

6. AUTOMATIC PAYMENT. Borrower authorizes Bank to effect payment of sums due
under this Note by means of debiting Borrower's account number 3446412343. This
authorization shall not affect the obligation of Borrower to pay such sums when
due, without notice, if there are insufficient funds in such account to make
such payment in full on the due date thereof, or if Bank fails to debit the
account.

7. WAIVERS, CONSENTS AND COVENANTS. Subject to the applicable cure periods set
forth in Section 11 below and in Section 6 of the "Loan Agreement" by and
between Bank and Borrower dated August 18, 2000, Borrower, any indorser or
guarantor hereof, or any other party hereto (individually an "Obligor" and
collectively "Obligors") and each of them jointly and severally: (a) waive
presentment, demand, protest, notice of demand, notice of intent to accelerate,
notice of acceleration of maturity, notice of protest, notice of nonpayment,
notice of dishonor, and any other notice required to be given under the law to
any Obligor in connection with the delivery, acceptance, performance, default or
enforcement of this Note, any indorsement or guaranty of this Note, or any other
documents executed in connection with this Note or any other note or other loan
documents now or hereafter executed in connection with any obligation of
Borrower to Bank (the "Loan Documents"); (b) consent to all delays, extensions,
renewals or other modifications of this Note or the Loan Documents, or waivers
of any term hereof or of the Loan Documents, or release or discharge by Bank of
any of Obligors, or release, substitution or exchange of any security for the
payment hereof, or the failure to act on the part of Bank, or any indulgence
shown by Bank (without notice to or further assent from any of Obligors), and
agree that no such action, failure to act or failure to exercise any right or
remedy by Bank shall in any way affect or impair the obligations of any Obligors
or be construed as a waiver by Bank of, or otherwise affect, any of Bank's
rights under this Note, under any indorsement or guaranty of this Note or under
any of the Loan Documents; and (c) agree to pay, on demand, all costs and
expenses of collection or defense of this Note or of any indorsement or guaranty
hereof and/or the enforcement or defense of Bank's rights with respect to, or
the administration, supervision, preservation, or protection of, or realization
upon, any property securing payment hereof, including, without limitation,
reasonable attorney's and paralegals fees, including fees related to any suit,
mediation or arbitration proceeding, out of court payment agreement, trial,
appeal, bankruptcy proceedings or other proceeding, in such amount as may be
determined reasonable by any arbitrator or court, whichever is applicable.

8. INDEMNIFICATION. Obligors agree to promptly pay, indemnify and hold Bank
harmless from all State and Federal taxes of any kind and other liabilities with
respect to or resulting from the execution and/or delivery of this Note or any
advances made pursuant to this Note. If this Note has a revolving feature and is
secured by a mortgage, Obligors expressly consent to the deduction of any
applicable taxes from each taxable advance extended by Bank.

9. PREPAYMENTS. Prepayments may be made in whole or in part at any time on any
loan for which the Rate is based on the Prime Rate or any other fluctuating Rate
or index which may change daily. All prepayments of principal shall be applied
in the inverse order of maturity, or in such other order as Bank shall determine
in its sole discretion. No prepayment of any other loan shall be permitted
without the prior written consent of Bank. Notwithstanding such prohibition, if
there is a prepayment of any such loan, whether by consent of Bank, or because
of acceleration or otherwise, Borrower shall, within 15 days of any request by
Bank, pay to Bank any loss or expense which Bank may incur or sustain as a
result of such prepayment. For the purposes of calculating the amounts owed
only, it shall be assumed that Bank actually funded or committed to fund the
loan through the purchase of an underlying deposit in an amount and for a term
comparable to the loan, and such determination by Bank shall be conclusive,
absent a manifest error in computation.

10. DELINQUENCY CHARGE. To the extent permitted by law, a delinquency charge may
be imposed in an amount not to exceed four percent (4%) of any payment that is
more than fifteen days late.

11. EVENTS OF DEFAULT. The following are events of default hereunder and are
subject to the following cure periods, thirty (30) days from Borrower's receipt
of written notice from Bank in the event of a non-monetary default and fifteen
(15) days in the case of a monetary default by Borrower (written notice shall
not be required for monetary defaults): (a) the failure to pay or perform any
obligation, liability or indebtedness of any Obligor to Bank, or to any
affiliate or subsidiary of Bank of America Corporation, whether under this Note
or any Loan Documents, as and when due (whether upon demand, at maturity or by
acceleration); (b) the commencement of a proceeding against any Obligor for
dissolution or liquidation, the voluntary or involuntary termination or
dissolution of any Obligor; (c) the insolvency of, the business failure of, the
appointment of a custodian, trustee, liquidator or receiver for or for any of
the property of, the assignment for the benefit of creditors by, or the filing
of a petition under bankruptcy, insolvency or debtor's relief law or the filing
of a petition for any adjustment of indebtedness, composition or extension by or
against any Obligor; (d) the determination by Bank that any representation or
warranty made to Bank by any Obligor in any Loan Documents or otherwise is or
was, when it was made, untrue or materially misleading; (e) the entry of a
judgment against any Obligor which will have a material adverse affect on the
business of the Borrower which Bank, in its reasonable opinion deems to be of a
material nature; (f) the seizure or forfeiture of, or the issuance of any writ
of possession, garnishment or attachment, or any turnover order for any property
of any Obligor; or (g) the failure of Borrower's business to materially comply
with any law or regulation controlling its operation.

12. REMEDIES UPON DEFAULT. Whenever there is a default under this Note which has
not been cured by Borrower during the applicable cure period, then (a) the
entire balance outstanding hereunder and all other obligations of any Obligor to
Bank (however acquired or evidenced) shall, at the

                                       2
<PAGE>   3
option of Bank, become immediately due and payable and any obligation of Bank to
permit further borrowing under this Note shall immediately cease and terminate,
and/or (b) to the extent permitted by law, the Rate of interest on the unpaid
principal shall be increased at Bank's discretion up to the maximum of the
Bank's Prime rate plus 3% (the "Default Rate"). The provisions herein for a
Default Rate shall not be deemed to extend the time for any payment hereunder or
to constitute a "grace period" giving Obligors a right to cure any default. At
Bank's option, any accrued and unpaid interest, fees or charges may, for
purposes of computing and accruing interest on a daily basis after the due date
of the Note or any installment thereof, be deemed to be a part of the principal
balance, and interest shall accrue on a daily compounded basis after such date
at the Default Rate provided in this Note until the entire outstanding balance
of principal and interest is paid in full. Upon a default under this Note, Bank
is hereby authorized at any time, at its option and without notice or demand, to
set off and charge against any deposit accounts of any Obligor (as well as any
money, instruments, securities, documents, chattel paper, credits, claims,
demands, income and any other property, rights and interests of any Obligor),
which at any time shall come into the possession or custody or under the control
of Bank or any of its agents, affiliates or correspondents, any and all
obligations due hereunder. Additionally, Bank shall have all rights and remedies
available under each of the Loan Documents, as well as all rights and remedies
available at law or in equity. Any judgment rendered on this Note shall bear
interest at the highest rate of interest permitted pursuant to Chapter 687,
Florida Statutes.

13. NON-WAIVER. The failure at any time of Bank to exercise any of its options
or any other rights hereunder shall not constitute a waiver thereof, nor shall
it be a bar to the exercise of any of its options or rights at a later date. All
rights and remedies of Bank shall be cumulative and may be pursued singly,
successively or together, at the option of Bank. The acceptance by Bank of any
partial payment shall not constitute a waiver of any default or of any of Bank's
rights under this Note. No waiver of any of its rights hereunder, and no
modification or amendment of this Note, shall be deemed to be made by Bank
unless the same shall be in writing, duly signed on behalf of Bank; each such
waiver shall apply only with respect to the specific instance involved, and
shall in no way impair the rights of Bank or the obligations of Obligors to Bank
in any other respect at any other time.

14. APPLICABLE LAW, VENUE AND JURISDICTION. This Note and the rights and
obligations of Borrower and Bank shall be governed by and interpreted in
accordance with the law of the State of Florida. In any litigation in connection
with or to enforce this Note or any indorsement or guaranty of this Note or any
Loan Documents, Obligors, and each of them, irrevocably consent to and confer
personal jurisdiction on the courts of the State of Florida or the United States
located within the State of Florida and expressly waive any objections as to
venue in any such courts. Nothing contained herein shall, however, prevent Bank
from bringing any action or exercising any rights within any other state or
jurisdiction or from obtaining personal jurisdiction by any other means
available under applicable law. The interest rate charged on this Note is
authorized by Chapter 655, Florida Statutes and Section 687.12, Florida
Statutes.

15. PARTIAL INVALIDITY. The unenforceability or invalidity of any provision of
this Note shall not affect the enforceability or validity of any other provision
herein and the invalidity or unenforceability of any provision of this Note or
of the Loan Documents to any person or circumstance shall not affect the
enforceability or validity of such provision as it may apply to other persons or
circumstances.

16. BINDING EFFECT. This Note shall be binding upon and inure to the benefit of
Borrower, Obligors and Bank and their respective successors, assigns, heirs and
personal representatives, provided, however, that no obligations of Borrower or
Obligors hereunder can be assigned without prior written consent of Bank.

17. CONTROLLING DOCUMENT. To the extent that this Note conflicts with or is in
any way incompatible with any other document related specifically to the loan
evidenced by this Note, this Note shall control over any other such document,
and if the Note does not address an issue, then each other such document shall
control to the extent that it deals most specifically with an issue.

18. ARBITRATION. ANY CONTROVERSY OR CLAIM BETWEEN OR AMONG THE PARTIES HERETO
INCLUDING BUT NOT LIMITED TO THOSE ARISING OUT OF OR RELATING TO THIS
INSTRUMENT, AGREEMENT OR DOCUMENT OR ANY RELATED INSTRUMENTS, AGREEMENTS OR
DOCUMENTS, INCLUDING ANY CLAIM BASED ON OR ARISING FROM AN ALLEGED TORT, SHALL
BE DETERMINED BY BINDING ARBITRATION IN ACCORDANCE WITH THE FEDERAL ARBITRATION
ACT (OR IF NOT APPLICABLE, THE APPLICABLE STATE LAW), THE RULES OF PRACTICE AND
PROCEDURE FOR THE ARBITRATION OF COMMERCIAL DISPUTES OF J.A.M.S./ENDISPUTE OR
ANY SUCCESSOR THEREOF ("J.A.M.S."), AND THE "SPECIAL RULES" SET FORTH BELOW. IN
THE EVENT OF ANY INCONSISTENCY, THE SPECIAL RULES SHALL CONTROL. JUDGMENT UPON
ANY ARBITRATION AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. ANY PARTY
TO THIS INSTRUMENT, AGREEMENT OR DOCUMENT MAY BRING AN ACTION, INCLUDING A
SUMMARY OR EXPEDITED PROCEEDING, TO COMPEL ARBITRATION OF ANY CONTROVERSY OR
CLAIM TO WHICH THIS AGREEMENT APPLIES IN ANY COURT HAVING JURISDICTION OVER SUCH
ACTION.

         A. SPECIAL RULES. THE ARBITRATION SHALL BE CONDUCTED IN THE COUNTY OF
ANY BORROWER"S DOMICILE AT THE TIME OF THE EXECUTION OF THIS INSTRUMENT,
AGREEMENT OR DOCUMENT, OR IF THERE IS REAL OR PERSONAL PROPERTY COLLATERAL, IN
THE COUNTY WHERE SUCH REAL OR PERSONAL PROPERTY IS LOCATED AND ADMINISTERED BY
J.A.M.S. WHO WILL APPOINT AN ARBITRATOR; IF J.A.M.S. IS UNABLE OR LEGALLY
PRECLUDED FROM ADMINISTERING THE ARBITRATION, THEN THE AMERICAN ARBITRATION
ASSOCIATION WILL SERVE. ALL ARBITRATION HEARINGS WILL BE COMMENCED WITHIN 90
DAYS OF THE DEMAND FOR ARBITRATION; FURTHER, THE ARBITRATOR SHALL ONLY, UPON A
SHOWING OF CAUSE, BE PERMITTED TO EXTEND THE COMMENCEMENT OF SUCH HEARING FOR UP
TO AN ADDITIONAL 60 DAYS.
                                       3
<PAGE>   4

         B. RESERVATION OF RIGHTS. NOTHING IN THIS ARBITRATION PROVISION SHALL
BE DEEMED TO (I) LIMIT THE APPLICABILITY OF ANY OTHERWISE APPLICABLE STATUTES OF
LIMITATION OR REPOSE AND ANY WAIVERS CONTAINED IN THIS INSTRUMENT, AGREEMENT OR
DOCUMENT; OR (II) BE A WAIVER BY BANK OF THE PROTECTION AFFORDED TO IT BY 12
U.S.C. SEC. 91 OR ANY SUBSTANTIALLY EQUIVALENT STATE LAW; OR (III) LIMIT THE
RIGHT OF BANK HERETO (A) TO EXERCISE SELF HELP REMEDIES SUCH AS (BUT NOT LIMITED
TO) SETOFF, OR (B) TO FORECLOSE AGAINST ANY REAL OR PERSONAL PROPERTY
COLLATERAL, OR (C) TO OBTAIN FROM A COURT PROVISIONAL OR ANCILLARY REMEDIES SUCH
AS (BUT NOT LIMITED TO) INJUNCTIVE RELIEF, WRIT OF POSSESSION OR THE APPOINTMENT
OF A RECEIVER. BANK MAY EXERCISE SUCH SELF HELP RIGHTS, FORECLOSE UPON SUCH
PROPERTY, OR OBTAIN SUCH PROVISIONAL OR ANCILLARY REMEDIES BEFORE, DURING OR
AFTER THE PENDENCY OF ANY ARBITRATION PROCEEDING BROUGHT PURSUANT TO THIS
INSTRUMENT, AGREEMENT OR DOCUMENT. NEITHER THIS EXERCISE OF SELF HELP REMEDIES
NOR THE INSTITUTION OR MAINTENANCE OF AN ACTION FOR FORECLOSURE OR PROVISIONAL
OR ANCILLARY REMEDIES SHALL CONSTITUTE A WAIVER OF THE RIGHT OF ANY PARTY,
INCLUDING THE CLAIMANT IN ANY SUCH ACTION, TO ARBITRATE THE MERITS OF THE
CONTROVERSY OR CLAIM OCCASIONING RESORT TO SUCH REMEDIES.

BORROWER REPRESENTS TO BANK THAT THE PROCEEDS OF THIS LOAN ARE TO BE USED
PRIMARILY FOR BUSINESS, COMMERCIAL OR AGRICULTURAL PURPOSES. BORROWER
ACKNOWLEDGES HAVING READ AND UNDERSTOOD, AND AGREES TO BE BOUND BY, ALL TERMS
AND CONDITIONS OF THIS NOTE AND HEREBY EXECUTES THIS NOTE UNDER SEAL AS OF THE
DATE HERE ABOVE WRITTEN.

NOTICE OF FINAL AGREEMENT. THIS WRITTEN PROMISSORY NOTE REPRESENTS THE FINAL
AGREEMENT BETWEEN THE PARTIES AND MAY NOT BE CONTRADICTED BY EVIDENCE OF PRIOR,
CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OF THE PARTIES. THERE ARE NO
UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES.

EXECUTION DATE:  _____________________________________

Corporate Borrower:

DALEEN TECHNOLOGIES, INC., a
Delaware corporation

By: /s/                                                (Seal)
    --------------------------------------------------------
    STEPHEN M. WAGMAN, Chief Financial Officer and Secretary

                                       4

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