Document:

Service Agreement of Vanessa Eke, dated August 4, 2006

 Exhibit 10.2 
 

 
 SERVICE AGREEMENT 
 DATE: August 4, 2006 
 PARTIES: 
  

	(1)	LANGUAGE LINE LIMITED whose registered office is at 11-21 Northdown Street, London N1 9BN (the “Company”); and 

  

	(2)	Vanessa Eke of 206 West Barnes Lane; New Malden; Surrey KT3 6LT (“Executive”). 

  

	1.	EMPLOYMENT 

  

	1.1	The Company employs the Executive and the Executive shall serve the Company as Vice President and Managing Director of the Company or in such other role of
similar status as the Company may direct upon the terms and conditions set out in this Agreement and in accordance with the role set out by the Company. 

  

	1.2	The employment of the Executive (subject to the provisions of Clause 12) shall commence on October 1, 2006 (or earlier if agreed by the Executive and the Company)
and, subject to the satisfactory completion of any probationary period as provided for in clause 1.5, and shall continue until terminated by either party in the following circumstances: 

  

	 	1.2.1	between three months and four years after commencement of employment, by either side giving one month’s notice in writing to the other; 

 

	 	1.2.1	after four years’ service, by either side giving to the other notice in writing of one week for each year of employment, subject to a maximum, after twelve
years’ continuous service, of twelve weeks’ notice. 

  

	1.3	The Executive’s period of continuous employment commences on October 1, 2006. 

  

	1.4	The normal retirement age is 65, but the Executive shall be entitled to request that his employment continues past the age of 65, and the Company shall consider such
request. 

  

	1.5	The first 3 months’ of the employment shall be probationary. At any time during this period the Company may terminate the Executive’s employment upon one
week’s notice. The Company reserves the right, in its absolute discretion, to extend the probation period. 

 Language Line Ltd • 11-21 Northdown Street, London N1 9BN 
  

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	1.6	The Executive warrants that by entering into this Agreement he will not be in breach of any express or implied terms of any contract with or any other obligations to
any third party except that it is recognised that the Executive continues to be bound by the common law duty of confidentiality in respect of previous employment. 

  

	2.	REMUNERATION 

  

	2.1	The Company shall pay to the Executive during the term of his employment a salary at the rate of £120,000 per annum. Such salary shall be deemed to
accrue from day to day and shall be paid in equal monthly installments in arrears on or before the last day of each calendar month. 

  

	2.2	The salary referred to in Clause 2.1 shall be reviewed annually without any obligation to increase the same. 

  

	2.3	The Executive shall not be entitled to any monetary remuneration by way of bonus, long service payment, overtime or any other payment which may be received by staff in
general, other than as specifically provided for in this Agreement or agreed by the Executive and Company. 

  

	3.	DUTIES 

  

	3.1	The Executive shall during his employment under this Agreement: 

 3.1.1    perform the duties and exercise the powers which the Board may from time to time properly assign to him in connection with the business of the Company or any Group Company;
and 
 3.1.2    devote to his duties the whole of his time, attention and abilities during Business Hours;
and 
 3.1.3    do all in his power to promote, develop and extend the business of the Company and the Group
Companies and at all times and in all respects conform to and comply with the proper and reasonable directions and regulations of the Board. 
  

	3.2	The Executive shall work in any place within 25 kilometers of Central London, which the Company may require for the proper performance and exercise of his duties.

  

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	3.3	Notwithstanding the provisions of clause 3.1, if written notice is given by the Executive or by the Company to terminate the Employment or in circumstances where the
Executive has purported to resign without giving due notice the Company may, for the unexpired portion of the notice period, subject to clause 3.4: 

  

	 	3.3.1	require the Executive not to attend at the offices of the Company; 

  

	 	3.3.2	require the Executive to perform only such duties as the Company may direct; 

  

	 	3.3.3	require the Executive to perform no duties; 

  

	 	3.3.4	require the Executive not to have any communication with any customer or prospective customer of the Company or any Group Company in relation to the business of the
Company or any Group Company; 

  

	 	3.3.5	require the Executive not to contact or have any communication with any Executive, officer, director, agent or consultant of the Company or of any Group Company in
relation to the business of the Company or any Group Company; and 

  

	 	3.3.6	require the Executive not to remain or become involved in any respect with the business of the Company or any Group Company except as required by such Group Company or
the Company; and 

  

	 	3.3.6.1	appoint another person or persons to perform the Executive’s duties and/or carry the Executive’s job title; 

 and in each case the Company will continue to pay the Executive his salary and provide all other benefits arising under this Agreement during
the period of notice. The Executive and the Company agree that any period or periods of exclusion pursuant to clause 3.3 shall be deducted from any period or periods of restraint applying to the Executive under Schedule 2 after the Termination Date.
The Executive hereby acknowledges that during any period of notice he shall not be entitled to work for or provide services to any third party 
  

	3.4	Where the Company terminates this agreement otherwise than in accordance with the provisions of clause 3.3 or 12.3 (subject always to the provisions of clause 1.2) the
Executive shall not be entitled to enforce any claim as a contractual debt or as liquidated damages and his sole remedy will be a claim in damages and any such damages to which the Executive may be entitled shall be calculated in accordance with
ordinary common law principles including those relating to mitigation of loss. 

  

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	3.5	The Executive shall not without the prior written consent of the Board engage in any activities, public office or other occupation outside his employment which may
detract from or conflict with the proper and timely performance of his duties under this Agreement. 

  

	4.	EXPENSES 

 The Company
shall reimburse the Executive in respect of all reasonable travelling hotel and other expenses wholly exclusively and necessarily incurred by him in the performance of his duties under this Agreement provided that the Executive provides valid
receipts for the expenditure in respect of which he claims reimbursement. 
  

	5.	INCAPACITY 

  

	5.1	The Executive shall continue to be paid his salary during absence due to Incapacity in accordance with the terms of the Company’s permanent health scheme rules
from time to time. During any probationary period, he shall be entitled to a maximum of two weeks pay in the event that he is prevented from performing his duties owing to Incapacity. 

  

	5.2	The Executive will produce medical certificates to the Company in respect of absence for a period of seven days or more. 

  

	5.3	The Company shall pay the Executive all sums payable by way of statutory sick pay in accordance with the legislation in force at the time of absence and any
remuneration paid pursuant to clause 5.1 shall be deemed to be inclusive of statutory sick pay. 

  

	6.	PROTECTION OF BUSINESS INTERESTS 

 The Executive shall be bound by the provisions of Schedule 2. 
  

	7.	WORKING TIME REGULATIONS 

 The Executive
acknowledges that by signing this Agreement he has agreed that, insofar as it would apply to his employment hereunder, regulation 4(1) of the Working Time Regulations 1998 shall not apply unless the Executive withdraws such agreement by giving to
the Company not less than three months’ prior notice in writing. 
  

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	8.	PENSION 

  

	8.1	The Company shall pay an annual contribution (in equal monthly installments) of up to 5 per cent. of the Executive’s fixed annual salary payable from time to
time under clause 2.1 into the Group Personal Pension Scheme established by the Company. Such contributions shall be subject to:- 

  

	 	8.1.1	the rules of the Group Personal Pension Scheme; 

  

	 	8.1.2	any HMRC limits from time to time in force; and 

  

	 	8.1.3	the Executive himself contributing (in equal monthly installments) between 3% and 5% of his fixed annual salary into the Group Personal Pension Scheme, which
contribution will be matched by the Company as described above. 

  

	8.3	The Company may at its discretion provide other benefits to the Executive during his employment. All benefits provided under clause 8 will be subject to the rules of
the relevant scheme as set out in the Benefits schedule attached to this Agreement which may be varied by the Company from time to time. Any such variation will be notified to the Executive in writing. 

  

	8.4	There is not a contracting out certificate in force in connection with the employment under this Agreement 

  

	9.	HOLIDAYS 

  

	9.1	The Executive shall (in addition to the usual public and bank holidays) be entitled to 25 working days’ holiday in each calendar year (as specified by the Company)
to be taken at a time or times convenient to the Company. 

  

	9.2	The Company may require the Executive to take any outstanding holiday entitlement in any calendar year during any notice period under clause 1.2. Any holiday not used
in a calendar year may not be carried forward. 

  

	9.3	 In the year of commencement of employment, the Executive shall be entitled to his annual holiday entitlement calculated on a pro rata basis. Upon
termination of the Executive’s employment the Executive shall either be entitled to salary in lieu of any outstanding pro rata

  

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holiday entitlement or be required to repay to the Company any salary received in respect of holiday taken in excess of his pro rata entitlement such salary to be calculated on the basis of 1/260
of the fixed annual salary payable to the Executive for each day of outstanding or excess holiday entitlement as appropriate. 

  

	9.4	If this Agreement is terminated summarily the Executive will not be entitled to any payment in lieu of that part of his holiday entitlement, which is in excess of his
statutory entitlement, which remains untaken at the Termination Date. For the purpose of this sub-clause, the Executive shall be deemed to have exercised his statutory entitlement to holiday before any additional contractual entitlement and Bank
holidays shall be counted as part of the statutory entitlement. 

  

	10.	INTELLECTUAL PROPERTY 

  

	10.1	To the extent permitted by law, all rights in patents, copyright, registered design right, design right, trade marks, confidential information and know how which arise
by virtue of the activities of the Executive under this Agreement and during his employment shall belong to the Company absolutely. 

  

	10.2	The Executive shall, at the request and expense of the Company, execute such documents and do such things as may be required to vest such rights in the Company or to
provide evidence of such vesting as the case may be. 

  

	11.	CONFIDENTIALITY 

  

	11.1	The Executive acknowledges that during his employment he shall in the performance of his duties become aware of Confidential Information. 

  

	11.2	Without prejudice to his general duties at common law in relation to such Confidential Information, the Executive shall not during his employment or at any time after
its termination disclose or communicate to any person or persons or make use (other than in the proper performance of his duties under this Agreement) and shall use his best endeavours to prevent any disclosure, communication or use by any other
person, of any Confidential Information. 

  

	11.3	The provisions of this clause shall cease to apply to information or knowledge which comes into the public domain otherwise than by reason of the default of the
Executive and in relation to information which the Executive is required by law to disclose to the relevant authority or body. 

  

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	11.4	All documents (including copies), disks, tapes and other material (in whatsoever medium) held by the Executive containing or referring to Confidential Information or
relating to the affairs and business of the Company or any Group Company (and whether or not prepared by him or supplied by the Company or any Group Company) shall be the property of the Company or the relevant Group Company and shall be delivered
by him to the Company or the relevant Group Company forthwith upon request and in any event upon the Termination Date. 

  

	12.	SUMMARY TERMINATION OF EMPLOYMENT 

  

	12.1	The employment of the Executive may be terminated by the Company without notice or payment in lieu of notice and without liability for compensation or damages:

 12.1.1    if the Executive is guilty of any gross default or misconduct in connection with
or affecting the business of the Company or any Group Company; or 
 12.1.2    in the event of any serious or
repeated breach or non-observance by the Executive of any of the stipulations contained in this Agreement; or 
 12.1.3    if the Executive has an interim receiving order made against him, becomes bankrupt or makes any composition or enters into any deed of arrangement with his creditors; or 
 12.1.4    if the Executive is convicted of any criminal offence (other than an offence under road traffic legislation in
the United Kingdom or elsewhere for which a fine or non-custodial penalty is imposed); or 
 12.1.5    if the
Executive acts in any way which may in the reasonable opinion of the Board bring the Company into disrepute. 
  

	12.2	The Company shall at all times be entitled to terminate this Agreement pursuant to clause 1.2 or clause 12.1, regardless of whether such termination prejudices any
benefits relative to permanent health insurance to which the Executive is or may be entitled under clause 5.1 and the current Benefit Scheme Rules. 

  

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	12.3	The Company may, at its sole and absolute discretion, terminate the Executive’s employment forthwith at any time by undertaking to pay to the Executive, within 14
days of the Termination Date only his basic salary, in lieu of any required period of notice or unexpired part thereof (subject to tax and National Insurance) together with any accrued holiday entitlement. Where the Company terminates the employment
in accordance with the terms of this Agreement the terms of, inter alia, clause 11 and Schedule 2 shall remain in full force and effect. 

  

	12.4	The Executive shall not at any time during any period when he is required to cease the performance of his duties under clause 3.3 or after the termination of his
employment make any public statements in relation to the Company or any Group Company or any of their officers or Executives. The Executive shall not after the Termination Date represent himself as being employed by or connected with the Company or
any Group Company. 

  

	12.5.	All credit, charge and expense cards and all books, papers, drawings, designs, documents, keys, records and computer software kept or made by or in the possession or
control of the Executive relating to the businesses of the Company and any Group Company and all other property of the Company and any Group Company are and remain the property of the Company or such Group Company and the Executive shall deliver all
such items in his possession custody or control at the Termination Date immediately to the Company. 

  

	13.	DEDUCTIONS 

 For the
purposes of the Act and otherwise the Executive consents to the deduction from his wages (as defined in the Act) of any sums owing by him to the Company at any time. 
  

	14.	DISCIPLINARY AND GRIEVANCE PROCEDURE 

 A copy of the formal Disciplinary and Grievance Procedure is available from the [Managing Director/Human Resources]. Neither the Grievance nor the Disciplinary Procedures shall form part of the
Executive’s employment contract save and only to the extent that they may be so required to form such part by statute. 
  

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	15.	EFFECT OF TERMINATION 

 The expiration or termination of this Agreement howsoever arising shall not operate to affect any of its provisions which in accordance with their terms are expressed to operate or have effect after such termination. 
  

	16.	INTERPRETATION 

  

	 	16.1	In this Agreement:- 

  

			
	“Board”	  	means the board of directors of the Company or any duly appointed committee of such board;
		
	“Business Hours”	  	means the hours between 9.00am and 5.00pm Monday to Friday (excluding Bank and other Public Holidays in England).
		
	“Confidential Information”	  	means all information (whether recorded or not and, if recorded, in whatever form on whatever media and by whomsoever recorded) relating to all or any part of the business,
property, assets, activities, products, services, financial affairs, management administration, current or prospective customers or clients of the Company or any Group Company, and their businesses and which is confidential to the Company or any
Group Company or treated by the Company or any Group Company as confidential;
		
	“Email Policy”	  	the Company’s internet and email policy in force from time to time;
		
	“ERA”	  	means the Employment Rights Act 1996;
		
	“Group Company”	  	means any company which is at or at any time after the date of this Agreement a subsidiary of the Company or the holding company of the Company or a subsidiary of any such
holding company (“subsidiary” and “holding company” having the meanings respectively ascribed to them in the Companies Act 1985);

  

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	“HMRC”	  	Her Majesty’s Revenue and Customs;
		
	“Incapacity”	  	any illness, injury or other like cause incapacitating the Executive from attending to his duties;
		
	“Remuneration Committee”	  	the committee as appointed by the Board from time to time for the purposes of determining the Company’s policy on Executive remuneration.

  

	16.2	Unless the context otherwise requires references in this Agreement to the masculine gender shall, where appropriate, be deemed to include the feminine and vice versa.

  

	16.3	The Schedules to this Agreement are an integral part of this Agreement and references to this Agreement include references thereto. References to clauses and Schedules
are references to clauses of and Schedules to this Agreement. 

  

	16.4	Reference to any statute or statutory provision in this Agreement includes a reference to that statute or statutory provision as amended, extended or re-enacted and to
any regulation, order, instrument or subordinate legislation under the relevant statute or statutory provision. 

  

	16.5	The headings to clauses in this Agreement are for convenience only and shall not affect the construction or interpretation of this Agreement. 

 

	17.	STATUTORY INFORMATION 

  

	17.1	The information in this Agreement constitutes a written statement of the terms of employment of the Executive in accordance with the provisions of the Act.

  

	17.2	There are no collective agreements in force in connection with the employment of the Executive. 

  

	18.	DATA PROTECTION 

  

	18.1	The Executive agrees that personal data (other than sensitive personal data) relating to him and to his employment with the Company may to the extent that it is
reasonably necessary in connection with his employment or the business of the Group in any jurisdiction: 

  

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	 	18.1.1	be collected and held (in hard copy and computer readable form) and processed by the Company; and 

  

	 	18.1.2	be disclosed or transferred to other employees of the Company or any other Group Member and their employees; any other persons as may be reasonably necessary and as
otherwise required or permitted by law. 

  

	18.2	The Executive consents to the transfer and disclosure of personal data as set out above which shall apply regardless of the country to which the data is to be
transferred whether within or outside the European Economic Area. 

  

	18.3	The Executive consents to the monitoring by the Company of email communications received, created, stored, sent or forwarded by the Executive on equipment provided by
the Company to the Executive for the performance of his duties, and agrees to be bound by the provisions of the Company’s Email Policy. 

  

	19.	MISCELLANEOUS 

  

	19.1	This Agreement is governed by and shall be construed in accordance with the laws of England; 

  

	19.2	The parties to this Agreement submit to the exclusive jurisdiction of the English courts; 

  

	19.3	This Agreement contains the entire understanding between the parties and supersedes all previous agreements and arrangements (if any) relating to the employment of the
Executive by the Company (which shall be deemed to have been terminated by mutual consent). 

  

	19.4	Unless expressly provided in this Agreement, no term of this Agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is
not a party to it. 

  

	19.5	If at any time any term or provision in this Agreement shall be held to be illegal, invalid or unenforceable, in whole or in part, under any rule of law or enactment,
such term or provision or part shall to that extent be deemed not to form part of this agreement, but the enforceability of the remainder of this Agreement shall not be affected. 

  

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	19.6	This Agreement shall be governed by and construed in accordance with English law and each party to this agreement submits to the non-exclusive jurisdiction of the
English courts. 

  

	19.7	The Executive irrevocably agrees that the courts and tribunals of England shall have jurisdiction to settle any dispute which may arise out of or in connection with
this Agreement and that accordingly any suit, action or proceedings arising out of this Agreement may be brought in such courts and tribunals. 

 AS WITNESS this Agreement has been executed as a deed on the date first written above. 
  

					
	 EXECUTED by Dennis G. Dracup and
 duly authorised for and on behalf of
 LANGUAGE LINE LIMITED
	 	 )
 )
 )
	 	 

		 	 )
	 	Director
			
	SIGNED by the Executive	 	 )
	 	 

		 	 )
	 	Vanessa Eke
		 	 )
	 	

  

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 SCHEDULE 2 
 PROTECTION OF BUSINESS INTERESTS 
 In this Schedule the
following words and expressions shall have the following meanings:- 
  

			
	“Business”	  	the business or businesses of the Company or any Group Company in or with which the Executive has been involved or concerned at any time during the period of twelve months prior
to the Termination Date;
		
	“directly or indirectly”	  	the Executive acting either alone or jointly with or on behalf of any other person, firm or company, whether as principal, partner, manager, employee, contractor, director,
consultant, investor or otherwise;
		
	“Key Personnel”	  	any person who is at the Termination Date or was at any time during the period of twelve months prior to the Termination Date employed or engaged as a consultant in the Business
in an executive or senior managerial capacity and with whom the Executive has had dealings other than in a de minimis way at any time during the said period (or the Term if shorter);
		
	“Prospective Customer”	  	any person firm or company who has been engaged in negotiations, with which the Executive has been personally involved, with the Company or any Group Company with a view to
purchasing goods and services from the Company or any Group Company in the period of three months prior to the Termination Date;
		
	“Relevant Area”	  	the whole of the United Kingdom;
		
	“Relevant Customer”	  	any person firm or company who at any time during the twelve months prior to the Termination Date was a customer of the Company or any Group Company, with whom or which the
Executive directly or regularly dealt other than in a de minimis way or for whom or which the Executive was responsible on behalf of the Company or any Group Company at any time during the said period (or the Term if shorter);
		
	“Relevant Goods and Services”	  	any goods and/or services competitive with those supplied by the Company or any Group Company at any time during the twelve months prior to the Termination Date in the supply of
which the Executive was directly or regularly involved or concerned at any time during the said period;

  

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	“Relevant Period”	  	the period of 12 months from the Termination Date less any period during which the Executive has not been provided with work pursuant to clause 3.3 of this
Agreement;
		
	“Termination Date”	  	the date on which the employment of the Executive under this Agreement shall terminate.

  

	1.	The Executive shall not without the prior written consent of the Board directly or indirectly at any time during the Relevant Period:- 

  

	 	(a)	solicit away from the Company or any Group Company; or 

  

	 	(b)	endeavour to solicit away from the Company or any Group Company; or 

  

	 	(c)	employ or engage; or 

  

	 	(d)	endeavour to employ or engage, any Key Personnel. 

  

	2.	The Executive shall not without the prior written consent of the Board directly or indirectly at any time within the Relevant Period:- 

  

	 	(a)	solicit the custom of; or 

  

	 	(b)	deal with, any Relevant Customer or Prospective Customer in respect of any Relevant Goods or Services. 

  

	3.	The Executive shall not without the prior written consent of the Board directly or indirectly at any time within the Relevant Period engage or be concerned or
interested in any business within the Relevant Area which (a) competes or (b) will at any time during the Relevant Period compete with the Business Provided that the Executive may hold (directly or through nominees) by way of bona fide
personal investment any units of any authorised unit trust and up to one per cent. of the issued shares, debentures or securities of any class of any company whose shares are listed on a recognised investment exchange within the meaning of the
Financial Services Act 1986 or dealt in the Alternative Investment Market. 

  

	4.	The Executive acknowledges that the provisions of this Schedule are fair, reasonable and necessary to protect the goodwill and interests of the Company and the Group
Companies. 

  

	5.	The Executive acknowledges that the provisions of this Schedule shall constitute severable undertakings given for the benefit of the Company and each Group Company and
may be enforced by the Company on behalf of any of them. 

  

	6.	If any of the restrictions or obligations contained in this Schedule is held not to be valid on the basis that it exceeds what is reasonable for the protection of the
goodwill and interests of the Company and the Group Companies but would be valid if part of the wording were deleted then such restriction or obligation shall apply with such deletions as may be necessary to make it enforceable.

  

	7.	The Executive acknowledges and agrees that he shall be obliged to draw the provisions of this Schedule to the attention of any third party who may at any time before or
after the termination of the Executive’s employment hereunder offer to employ or engage the Executive and for whom or with whom the Executive intends to work within the Relevant Period. 

  

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 Current Benefit Scheme Rules 
 Name:            Vanessa Eke 
 Start Date:    October 1, 2006 
 INDEX 
  

	1.	Pension 

  

	2.	Permanent Health Insurance 

  

	3.	Death in Service 

  

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	1.	Pension 

  

	1.1	A contracting-out certificate under the Pension Schemes Act 1443 is not in force for the Executive’s employment. 

  

	1.2	Following the successful completion of the Executive’s 3 month probationary period, the Company shall pay an annual contribution (in equal monthly
instalments) a minimum of 3 percent to a maximum of 5 per cent. of the Executive’s fixed annual salary payable from time to time under clause 8.1 of Service Agreement, into the Group Personal Pension Scheme to be nominated by the
Executive. Such contributions shall be subject to:- 

 1.2.1    the rules of the Group
Personal Pension Scheme; 
 1.2.2    any Inland Revenue limits from time to time in force; and

 1.2.3    the Executive himself contributing (in equal monthly instalments) a minimum of 3 percent
to a maximum of 5% of his fixed annual salary payable from time to time under clause 5.1 into the Group Personal Pension Scheme, which contribution the Company will match as set out in paragraph 1.2 above. 
  

	2.	Permanent Health Insurance 

  

	2.1	Following the completion of the first six months of the employment term, the Company shall pay premiums to a permanent health insurance scheme of an amount to
provide cover at such level as the Company shall pay in respect of Company Executives of equal status to the Executive from time to time. The Remuneration Committee may review and alter such arrangements from time to time. 

 

	2.2	 In accordance with paragraph 2.1, the Executive shall be entitled to receive benefits under the Company’s permanent health insurance
scheme. Subject to the prevailing rules of the scheme from time to time, if the Executive shall be absent owing to accident or illness so

  

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that he is unable properly to perform his duties he shall continue to be entitled to his full salary for the first month of absence and thereafter 75% of his salary at the time of the initial
claim until such time as he is fit to return to work. The amount of the Executive’s salary for this purpose shall be deemed to increase annually in line with inflation or the increase in the RPI whichever is the lower. During any such period of
absence, the Company shall be entitled at any time to appoint another Executive to perform the Executive’s duties. 

  

	2.3	Subject to the rules of the Company’s applicable permanent health insurance scheme and the Executive’s continued eligibility, if the Executive is
permanently unable to return to work owing to accident or illness, he shall continue to be paid 75% of his salary (which shall be deemed to increase annually as set out in clause 5.2 of the Service Agreement) until he reaches the age of 65 or dies
(whichever is the sooner) provided that the Company is reimbursed for the same under the terms of permanent health insurance policy referred to in clause 5.1 of the Service Agreement 

  

	2.4	Any benefits available under paragraphs 1.1, 2.1, 3.1, and 4.1 of this Schedule are subject to the rules of the relevant scheme from time to time in force.

  

	3	Death in Service 

  

	3.1	Following the successful completion of the Executive’s 3 month probationary period, the Company shall pay for life assurance cover at four times the
Executive’s fixed basic annual salary payable at the previous 1 January (or such other date agreed between the Executive and the Board) on the death of the Executive during his employment with the Company. 

  

	3.2	The benefit is payable under discretionary powers to a beneficiary or beneficiaries selected by the Trustee, who in this instance is the company, in accordance
with the scheme rules. The beneficiary will normally be the next of kin, unless otherwise specified. 

  

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	3.3	The individual can choose to nominate any individual to whom they wish the benefit to be paid to, and the Trustee will take this wish into consideration when
paying the lump sum. 

  

 P 18 of 18Senior Secured Credit Agreement

 Exhibit 10.7 
 EXECUTION VERSION 
  
  
  
 Language Line, LLC and Coto Acquisition LLC, 
 as Borrowers, 
 Language Line Holdings LLC, 
 The Subsidiary Guarantors Party Hereto from Time to Time 
 and 
 The Lenders Party Hereto from Time to Time 
  
  
 $575,000,000 
 SENIOR SECURED CREDIT AGREEMENT 
 dated as of November 4, 2009 
  
  
 Banc of America
Securities LLC, 
 Credit Suisse Securities (USA) LLC 
 and 
 Morgan Stanley Senior Funding, Inc., 
 as Joint Lead Arrangers and Joint Book-Runners 
 Credit Suisse Securities (USA) LLC, 
 as Syndication Agent 
 Morgan Stanley Senior Funding, Inc., 
 as Documentation Agent 
 Bank of America, N.A., 
 as Administrative Agent 
  
  
  
 Cahill Gordon & Reindel LLP 
 80 Pine Street 
 New York, New York 10005 

 TABLE OF CONTENTS 
  

					
	 	  	 	  	 Page

	 SECTION 1.
	  	 DEFINITIONS
	  	2
			
	 1.1.
	  	 Defined Terms
	  	2
	 1.2.
	  	 Rules of Construction
	  	33
			
	 SECTION 2.
	  	 TRANCHE B TERM LOANS; INCREMENTAL LOANS
	  	34
			
	 2.1.
	  	 Tranche B Term Loans; Incremental Loans
	  	34
	 2.2.
	  	 Repayment of Term Loans
	  	36
	 2.3.
	  	 Use of Proceeds
	  	36
			
	 SECTION 3.
	  	 AMOUNT AND TERMS OF REVOLVING CREDIT COMMITMENTS
	  	36
			
	 3.1.
	  	 Revolving Credit Commitments
	  	36
	 3.2.
	  	 Commitment Fee
	  	37
	 3.3.
	  	 Proceeds of Revolving Credit Loans
	  	37
	 3.4.
	  	 Swing Line Commitment
	  	37
	 3.5.
	  	 Issuance of Letters of Credit
	  	39
	 3.6.
	  	 Participating Interests
	  	41
	 3.7.
	  	 Procedure for Opening Letters of Credit
	  	41
	 3.8.
	  	 Payments in Respect of Letters of Credit
	  	42
	 3.9.
	  	 Letter of Credit Fees
	  	42
	 3.10.
	  	 Letter of Credit Reserves
	  	43
	 3.11.
	  	 Further Assurances
	  	44
	 3.12.
	  	 Obligations Absolute
	  	44
	 3.13.
	  	 Participations
	  	45
	 3.14.
	  	 Role of Issuing Lender
	  	45
	 3.15.
	  	 Cash Collateral
	  	46
			
	 SECTION 4.
	  	 GENERAL PROVISIONS APPLICABLE TO LOANS
	  	46
			
	 4.1.
	  	 Procedure for Borrowing
	  	46
	 4.2.
	  	 Conversion and Continuation Options
	  	47
	 4.3.
	  	 Changes of Commitment Amounts
	  	47
	 4.4.
	  	 Optional Prepayments
	  	48
	 4.5.
	  	 Mandatory Prepayments
	  	49
	 4.6.
	  	 Repayment of Term Loans
	  	49
	 4.7.
	  	 Application of Prepayments
	  	50
	 4.8.
	  	 Interest Rates and Payment Dates
	  	51
	 4.9.
	  	 Computation of Interest
	  	52
	 4.10.
	  	 Certain Fees
	  	52
	 4.11.
	  	 Inability to Determine Interest Rate
	  	52
	 4.12.
	  	 Pro Rata Treatment and Payments
	  	52
	 4.13.
	  	 Illegality
	  	54
	 4.14.
	  	 Requirements of Law
	  	54

  

 -i- 

					
	 	  	 	  	 Page

	 4.15.
	  	 Indemnity
	  	58
	 4.16.
	  	 Repayment of Loans; Evidence of Debt
	  	59
	 4.17.
	  	 Replacement of Lenders
	  	60
			
	 SECTION 5.
	  	 REPRESENTATIONS AND WARRANTIES
	  	60
			
	 5.1.
	  	 Financial Statements; Financial Condition
	  	60
	 5.2.
	  	 No Change
	  	61
	 5.3.
	  	 Existence; Compliance with Law
	  	61
	 5.4.
	  	 Power; Authorization
	  	61
	 5.5.
	  	 Enforceable Obligations
	  	62
	 5.6.
	  	 No Legal Bar
	  	62
	 5.7.
	  	 No Material Litigation
	  	62
	 5.8.
	  	 Investment Company Act
	  	62
	 5.9.
	  	 Federal Regulation
	  	62
	 5.10.
	  	 No Default
	  	62
	 5.11.
	  	 Taxes
	  	63
	 5.12.
	  	 Subsidiaries
	  	63
	 5.13.
	  	 Ownership of Property; Liens
	  	63
	 5.14.
	  	 ERISA
	  	64
	 5.15.
	  	 Collateral Documents
	  	64
	 5.16.
	  	 Copyrights, Patents, Permits, Trademarks and Licenses
	  	65
	 5.17.
	  	 Environmental Matters
	  	66
	 5.18.
	  	 Accuracy and Completeness of Information
	  	67
	 5.19.
	  	 Labor Matters
	  	67
	 5.20.
	  	 Solvency
	  	68
	 5.21.
	  	 Use of Proceeds
	  	68
	 5.22.
	  	 Regulation H
	  	68
	 5.23.
	  	 [Reserved]
	  	68
	 5.24.
	  	 [Reserved]
	  	68
	 5.25.
	  	 Capitalization
	  	68
	 5.26.
	  	 Indebtedness
	  	68
	 5.27.
	  	 Anti-Terrorism Laws
	  	69
	 5.28.
	  	 Agreements with Affiliates
	  	69
			
	 SECTION 6.
	  	 CONDITIONS PRECEDENT
	  	70
			
	 6.1.
	  	 Conditions to Initial Loans and Letters of Credit
	  	70
	 6.2.
	  	 Conditions to All Loans and Letters of Credit
	  	73
	 6.3.
	  	 Permitted Acquisitions
	  	74
			
	 SECTION 7.
	  	 AFFIRMATIVE COVENANTS
	  	75
			
	 7.1.
	  	 Financial Statements
	  	75
	 7.2.
	  	 Certificates; Other Information
	  	76
	 7.3.
	  	 Payment of Obligations
	  	77
	 7.4.
	  	 Conduct of Business and Maintenance of Existence
	  	78
	 7.5.
	  	 Maintenance of Property; Insurance
	  	78
	 7.6.
	  	 Inspection of Property; Books and Records; Discussions
	  	80

  

 -ii- 

					
	 	  	 	  	Page
	 7.7.
	  	 Notices
	  	81
	 7.8.
	  	 Environmental Laws
	  	82
	 7.9.
	  	 Additional Collateral and Guarantees
	  	83
	 7.10.
	  	 Post-Closing Collateral Matters
	  	84
	 7.11.
	  	 Compliance with Law
	  	84
	 7.12.
	  	 Security Interests; Further Assurances
	  	84
	 7.13.
	  	 Required Interest Rate Agreements
	  	85
	 7.14.
	  	 Anti-Terrorism Law
	  	85
	 7.15.
	  	 Embargoed Person
	  	85
	 7.16.
	  	 Anti-Money Laundering
	  	86
	 7.17.
	  	 Payment of Taxes
	  	86
	 7.18.
	  	 Payment of Wages
	  	86
	 7.19.
	  	 Maintenance of Ratings
	  	86
			
	 SECTION 8.
	  	 NEGATIVE COVENANTS
	  	86
			
	 8.1.
	  	 Indebtedness
	  	86
	 8.2.
	  	 Liens
	  	88
	 8.3.
	  	 Contingent Obligations
	  	90
	 8.4.
	  	 Fundamental Changes
	  	91
	 8.5.
	  	 Sale of Assets
	  	92
	 8.6.
	  	 Investments
	  	93
	 8.7.
	  	 [Reserved]
	  	95
	 8.8.
	  	 Hedge Agreements
	  	95
	 8.9.
	  	 Financial Covenants
	  	95
	 8.10.
	  	 Clauses Restricting Subsidiary Distributions
	  	96
	 8.11.
	  	 Dividends
	  	96
	 8.12.
	  	 Transactions with Affiliates
	  	97
	 8.13.
	  	 Changes in Fiscal Year
	  	98
	 8.14.
	  	 Lines of Business
	  	98
	 8.15.
	  	 Prepayments and Amendments of Certain Debt
	  	98
	 8.16.
	  	 Negative Pledges
	  	99
	 8.17.
	  	 Sales and Leasebacks
	  	99
			
	 SECTION 9.
	  	 EVENTS OF DEFAULT
	  	100
			
	 SECTION 10.
	  	 THE AGENTS AND THE ISSUING LENDER
	  	102
			
	 10.1.
	  	 Appointment
	  	102
	 10.2.
	  	 Delegation of Duties
	  	102
	 10.3.
	  	 Exculpatory Provisions
	  	103
	 10.4.
	  	 Reliance by Agents
	  	103
	 10.5.
	  	 Notice of Default
	  	104
	 10.6.
	  	 Non-Reliance on Agents and Other Lenders
	  	104
	 10.7.
	  	 Indemnification
	  	104
	 10.8.
	  	 Agent in Its Individual Capacity
	  	105
	 10.9.
	  	 Successor Administrative Agent
	  	105
	 10.10.
	  	 Issuing Lender as Issuer of Letters of Credit
	  	105
	 10.11.
	  	 Other Agents
	  	106

  

 -iii- 

					
	 	  	 	  	Page
	 10.12.
	  	 Withholding Tax
	  	106
			
	 SECTION 11.
	  	MISCELLANEOUS	  	106
			
	 11.1.
	  	 Amendments and Waivers
	  	106
	 11.2.
	  	 Notices
	  	109
	 11.3.
	  	 No Waiver; Cumulative Remedies
	  	111
	 11.4.
	  	 Survival of Representations and Warranties
	  	111
	 11.5.
	  	 Payment of Expenses and Taxes; Indemnification
	  	111
	 11.6.
	  	 Successors and Assigns; Participations and Assignments
	  	113
	 11.7.
	  	 Adjustments; Set-off
	  	118
	 11.8.
	  	 Counterparts
	  	119
	 11.9.
	  	 Governing Law; Third Party Rights
	  	119
	 11.10.
	  	 Submission to Jurisdiction; Waivers
	  	119
	 11.11.
	  	 Marshaling; Payments Set Aside
	  	120
	 11.12.
	  	 Interest
	  	120
	 11.13.
	  	 Severability
	  	120
	 11.14.
	  	 Integration
	  	121
	 11.15.
	  	 Acknowledgments
	  	121
	 11.16.
	  	 USA PATRIOT Act
	  	121
	 11.17.
	  	 Release
	  	121
			
	 SECTION 12.
	  	 COLLATERAL ACCOUNT; APPLICATION OF COLLATERAL PROCEEDS
	  	122
			
	 12.1.
	  	 Collateral Account
	  	122
	 12.2.
	  	 Proceeds of Destruction, Taking and Collateral Dispositions
	  	123
	 12.3.
	  	 Application of Proceeds
	  	124

 SCHEDULES 
  

			
	 Schedule I
	  	List of Addresses for Notices; Lending Offices; Commitment Amounts
	 Schedule II
	  	Subsidiary Guarantors
	 Schedule 5.1(a)
	  	Financial Statements
	 Schedule 5.12
	  	Subsidiaries
	 Schedule 5.13
	  	Leased Properties
	 Schedule 5.15(b)
	  	UCC and Other Necessary Filings
	 Schedule 5.25(b)
	  	Organizational Chart
	 Schedule 5.26
	  	Existing Indebtedness
	 Schedule 6.1(d)(i)
	  	UCC, Judgment and Tax Lien Searches
	 Schedule 7.10
	  	Post-Closing Collateral Matters
	 Schedule 8.2(b)
	  	Existing Liens
	 Schedule 8.6
	  	Existing Investments
	 Schedule 8.12
	  	Existing Affiliate Transactions

  

 -iv- 

			
	EXHIBITS	  	
		
	Exhibit A	  	Form of Revolving Credit Note
	Exhibit B	  	Form of Tranche B Term Note
	Exhibit C	  	Form of Swing Line Note
	Exhibit D	  	Form of Assignment and Acceptance
	Exhibit E	  	Form of Security Agreement
	Exhibit F	  	Form of L/C Participation Certificate
	Exhibit G	  	Form of Mortgage
	Exhibit H	  	Form of Non-Bank Certificate
	Exhibit I-1	  	Form of Subsidiary Guarantee
	Exhibit I-2	  	Form of Parent Guarantee
	Exhibit J	  	Form of Swing Line Loan Participation Certificate
	Exhibit K	  	Form of Landlord Access Agreement
	Exhibit L	  	Form of Opinion of Kirkland & Ellis LLP
	Exhibit M	  	Form of Closing Certificate
	Exhibit N	  	Form of Solvency Certificate
	Exhibit O-1	  	Form of Perfection Certificate
	Exhibit O-2	  	Form of Perfection Certificate Supplement
	Exhibit P	  	Form of Borrowing Request
	Exhibit Q-1	  	Tax Status Certificate for Non-U.S. Lenders that are not Partnerships
	Exhibit Q-2	  	Tax Status Certificate for Non-U.S. Lenders that are Partnerships
	Exhibit Q-3	  	Tax Status Certificate for Non-U.S. Participants that are not Partnerships
	Exhibit Q-4	  	Tax Status Certificate for Non-U.S. Participants that are Partnerships

  

 -v- 

 CREDIT AGREEMENT, dated as of November 4, 2009 (this “Agreement”),
among Language Line, LLC, a Delaware limited liability company (“Language Line”), Coto Acquisition LLC, a Delaware limited liability company (“Coto” and, together with Language Line, the “Borrowers”
and each a “Borrower”), Language Line Holdings LLC, a Delaware limited liability company (“Holdings”), the subsidiary guarantors listed on the signature pages hereto and otherwise party hereto from time to time (the
“Subsidiary Guarantors” and, together with Holdings, the “Guarantors”), the several lenders party hereto from time to time (the “Lenders”), Banc of America Securities LLC, Credit Suisse Securities
(USA) LLC and Morgan Stanley Senior Funding, Inc., as joint lead arrangers and joint book-runners (together in such capacity, the “Arrangers”), Bank of America, N.A. as administrative agent (in such capacity, the
“Administrative Agent”), Morgan Stanley Senior Funding, Inc. as documentation agent (in such capacity, the “Documentation Agent”) and Credit Suisse Securities (USA) LLC as syndication agent (in such capacity, the
“Syndication Agent”). Except as otherwise expressly provided herein, the obligations of the Borrowers hereunder and under the other Credit Documents are joint and several. 
 W I T N E S S E T H: 
 WHEREAS, Language Line, Inc., Language Line Holdings, Inc., certain subsidiaries of Language Line, Inc., the several lenders from time to time party thereto, Merrill Lynch & Co., Merrill Lynch,
Pierce, Fenner & Smith Incorporated and Banc of America Securities LLC as Joint Lead Arrangers and Joint Book-Runners, Bank of America, N.A. as Syndication Agent, National City Bank as Documentation Agent and Merrill Lynch Capital
Corporation as Administrative Agent for the Lenders entered into a credit agreement dated as of June 11, 2004, as amended and restated on November 14, 2006 (collectively, the “Existing Credit Agreement”); 
 WHEREAS, Coto, Coto Holdings LLC, the several lenders from time to time party thereto, Newstar Financial, Inc., as L/C issuer, Newstar
Financial, Inc., as sole lead arranger and Newstar Financial, Inc., as administrative agent for the lenders, entered into a credit agreement dated as of January 10, 2008 (the “Coto Credit Agreement”); 
 WHEREAS, Language Line Services UK Limited, Language Line Services UK II Limited, certain subsidiaries of Language Line Services UK Limited,
ABRY Mezzanine Partners, L.P., as lead arranger and agent for the lenders, the several lenders from time to time party thereto and The Royal Bank of Scotland PLC, as security trustee, entered into a senior facilities agreement dated as of
November 3, 2005, as amended and restated on April 7, 2009 (collectively, the “UK II Mezzanine Facility”); 
 WHEREAS, Language Line Services UK Limited, Language Line Services UK II Limited, certain subsidiaries of Language Line Services UK Limited, The Royal Bank of Scotland PLC, as arranger, agent and security trustee and the several lenders
from time to time party thereto, entered into a senior term and revolving facilities agreement dated as of November 3, 2005, as amended and restated on April 7, 2009 (collectively, the “UK II Credit Facility”); 

WHEREAS, Language Line Holdings, Inc. currently has $108,993,000 aggregate principal amount of its 14-1/8% Senior Discount Notes due 2013
outstanding (the “Senior Discount Notes”); 
 WHEREAS, Language Line, Inc. currently has $165,000,000 aggregate
principal amount of its 11-1/8% Senior Subordinated Notes due 2012 outstanding (the “Senior Subordinated Notes”); 

 WHEREAS, Coto Holdings LLC currently has $15,000,000 aggregate stated liquidation value of
Coto Preferred Stock issued and outstanding; 
 WHEREAS, the Borrowers have requested that the Lenders extend credit to the
Borrowers in the form of (i) Tranche B Term Loans in an initial aggregate amount of $525,000,000 and (ii) Revolving Credit Commitments in an initial aggregate amount of $50,000,000, in order for the Borrowers to finance the repayment or
redemption of all amounts outstanding under each of the Existing Credit Agreement, the Coto Credit Agreement, the UK II Mezzanine Facility, the UK II Credit Facility, the Senior Discount Notes, the Senior Subordinated Notes and the Coto Preferred
Stock (collectively, the “Refinanc-ing”); 
 WHEREAS, the Lenders have indicated their willingness to
lend on the terms and subject to the conditions set forth herein; 
 NOW, THEREFORE, Holdings, the Borrowers, the Subsidiary
Guarantors, the Administrative Agent and the Lenders agree as follows: 
 SECTION 1. DEFINITIONS 
 1.1. Defined Terms. As used in this Agreement, the terms defined in the caption hereto shall have the meanings set forth therein, and
the following terms have the following meanings: 
 “ABRY”: ABRY Partners, LLC, a Delaware limited liability
company, its successors and assigns. 
 “ABRY Preferred Stock”: the Preferred Stock of Holdings issued to ABRY
Partners IV, L.P. in the aggregate stated liquidation value and as in effect on the Closing Date. 
 “Acquisition”: any transaction or series of related transactions (other than the Transactions) for (a) the direct or indirect (i) acquisition of all or substantially all of the Property of a Person, or of any
business or division of a Person or (ii) acquisition of in excess of 50% of the Capital Stock of any Person, or otherwise causing any Person to become a Qualified Subsidiary of such Person, or (b) a merger or consolidation or any other
combination with another Person. 
 “Administrative Agent”: as defined in the preamble hereto. 
 “Affiliate”: of any Person, any Person which, directly or indirectly, is in control of, is controlled by or is under common
control with such Person; provided that for the purpose of subsection 8.12, a Qualified Subsidiary shall not be deemed an Affiliate of any Credit Party. For purposes of this definition, a Person shall be deemed to control another Person if
such Person has the power, direct or indirect, (x) to vote 10% or more of the securities having ordinary voting power for the election of members of the Board of Directors of such other Person, whether by ownership of securities, contract,
proxy or otherwise, or (y) to direct or cause the direction of the management and policies of such other Person, whether by ownership of securities, contract, proxy or otherwise. 
  

 -2- 

 “Affiliated Debt Funds”: ABRY Advanced Securities Fund, L.P. and any other
Affiliate of ABRY that is (i) a bona fide diversified debt fund and (ii) in the business of investing solely in loans or other debt. 
 “Agents”: the collective reference to the Administrative Agent, the Syndication Agent, the Arrangers, the Documentation Agent and any other agent for the Lenders designated in connection
with the syndication of the Facilities and in accordance with Section 10 by the Administrative Agent with respect to the Credit Documents in a written notice to the Borrowers. 
 “Aggregate Incremental Term Commitment”: at any time, the sum of the amount of all Incremental Facilities consisting of
Incremental Term Commitments (whether or not terminated) at such time, in an initial amount equal to zero, as such amount may be increased pursuant to subsection 2.1(b). 
 “Agreement”: this Senior Secured Credit Agreement, as amended, supplemented or modified from time to time. 
 “Alternate Base Rate”: for any day, a fluctuating rate per annum equal to the higher of (a) the Federal Funds Rate plus 1/2 of 1% and (b) the rate of interest in effect
for such day as publicly announced from time to time by the Administrative Agent as its “prime rate”; provided that in no event shall the Alternate Base Rate be less than 3.00% per annum. The “prime rate” is a rate
set by the Administrative Agent based upon various factors including the Administrative Agent’s costs and desired return, general economic conditions and other factors, and is used as a reference point for pricing some loans, which may be
priced at, above, or below such announced rate. Any change in such rate announced by the Administrative Agent shall take effect at the opening of business on the day specified in the public announcement of such change. 
 “Alternate Base Rate Loans”: Loans at such time as they are made and/or being maintained at a rate of interest based upon
the Alternate Base Rate. 
 “Anti-Terrorism Law”: as defined in subsection 5.27. 
 “Applicable Acquisition Documents”: as defined in subsection 6.3(iii). 
 “Applicable Margin”: for any day with respect to (a) Revolving Credit Loans, 2.50% in the case of Alternate Base Rate
Loans and 3.50% in the case of Eurodollar Loans, (b) Tranche B Term Loans, 2.50% in the case of Alternate Base Rate Loans and 3.50% in the case of Eurodollar Loans, (c) Swing Line Loans, the Applicable Margin then applicable to Revolving
Credit Loans that are maintained as Alternate Base Rate Loans and (d) with respect to Incremental Term Loans that are not Tranche B Term Loans, the Incremental Margin to be added to the Alternate Base Rate or Eurodollar Rate, as the case may
be, as agreed upon by the Borrowers and the Lender or Lenders providing the Incremental Term Commitment relating thereto as provided in subsection 2.1(b)(iii). 
 “Approved Fund”: with respect to any Lender that is a fund or commingled investment vehicle that invests in loans, any other fund that invests in loans and is managed or advised by the
same investment advisor as such Lender or by an Affiliate of such investment advisor. 
 “Arrangers”: as
defined in the preamble hereto. 
  

 -3- 

 “Asset Sale”: any sale, sale-leaseback, transfer, lease, conveyance or
other disposition by Holdings or any Subsidiary of any of its property or assets, including the Capital Stock of any Subsidiary, including by issuance of Capital Stock, except sales and dispositions permitted by subsections 8.5(a), (b), (c), (d),
(e), (g), (h), (i) and (j). 
 “Assignee”: each Person acquiring Loans and Commitments pursuant to
subsection 11.6(c). 
 “Assignment and Acceptance”: an assignment and acceptance substantially in the form of
Exhibit D hereto. 
 “Assignment Fee”: as defined in subsection 11.6(e). 
 “Available Revolving Credit Commitment”: as to any Lender, at a particular time, an amount equal to (a) the amount of
such Lender’s Revolving Credit Commitment and/or Incremental Revolving Commitment at such time less (b) the sum of (i) the aggregate unpaid principal amount at such time of all Revolving Credit Loans made by such Lender
pursuant to subsection 3.1, (ii) such Lender’s Revolving Credit Commitment Percentage of the aggregate unpaid principal amount at such time of all Swing Line Loans; provided that, for purposes of calculating the Revolving Credit
Commitments pursuant to subsection 3.2, the amount referred to in this clause (ii) shall be zero, (iii) such Lender’s L/C Participating Interest in the aggregate amount available to be drawn at such time under all outstanding Letters
of Credit issued by the Issuing Lender and (iv) such Lender’s Revolving Credit Commitment Percentage of the aggregate outstanding amount of L/C Obligations; collectively, as to all the Lenders, the “Available Revolving Credit
Commitments.” 
 “Bailee Letter”: as defined in the Security Agreement. 
 “Bankruptcy Code”: Title I of the Bankruptcy Reform Act of 1978, as amended and codified at Title 11 of the United States
Code. 
 “Benefited Lender”: as defined in subsection 11.7. 
 “Board”: the Board of Governors of the Federal Reserve System, together with any successor. 
 “Board of Directors”: as for any Person, the board of directors (or similar governing body) of such Person or any duly
authorized committee thereof. 
 “Borrowers”: refers to Language Line, LLC, a Delaware limited liability
company and Coto Acquisition LLC, a Delaware limited liability company. 
 “Borrowing Date”: any Business Day
specified in a notice pursuant to (a) subsection 3.4 or 4.1 as a date on which the Borrowers request the Swing Line Lender or the Lenders to make Loans hereunder or (b) subsection 3.5 as a date on which the Borrowers request the Issuing
Lender to issue a Letter of Credit hereunder. 
  

 -4- 

 “Business Day”: a day other than a Saturday, Sunday or other day on which
commercial banks in New York City are authorized or required by law to close. 
 “Capital Expenditures”: with
respect to any Person, for any period, expenditures resulting in the aggregate gross increase during that period, in the property, plant or equipment reflected in the consolidated balance sheet of such Person and its consolidated Subsidiaries
(including amounts in respect of Financing Leases), in conformity with GAAP, but excluding increases resulting from (i) expenditures made in connection with the replacement, substitution or restoration of property (a) to the extent
financed from insurance proceeds paid on account of the loss of or damage to the property being replaced, substituted or restored, (b) with proceeds or awards on account of any Taking of the property being replaced or (c) with regard to
equipment that is purchased simultaneously with the trade-in of existing equipment, fixed assets or improvements, the credit granted by the seller of such equipment for the trade-in of such equipment, fixed assets or improvements and (ii) any
expenditures made in connection with Permitted Acquisitions. 
 “Capital Stock”: any and all shares, interests,
participations or other equivalents (however designated) of capital stock of a corporation, any and all of the partnership interests, membership interests or equivalent equity securities in a Person (other than a corporation) and any and all
warrants or options to purchase, or securities or instruments convertible into or exchangeable for, any of the foregoing. 
 “Cash Collateral”: as described in subsection 3.15. 
 “Cash Equivalents”: any of the
following types of Investments, to the extent owned by Holdings or any of its Subsidiaries free and clear of all Liens (other than Liens created under the Security Documents and other Liens permitted hereunder): (a) marketable direct
obligations issued by, or unconditionally guaranteed by, the United States government, United Kingdom government or the government of any member state of the European Union or issued by any agency thereof and backed by the full faith and credit of
the United States, in each case maturing within one year from the date of acquisition; provided that the full faith and credit of the United States is pledged in support thereof; (b) insured certificates of deposit, bankers’ acceptances or
time deposits having maturities of six months or less from the date of acquisition issued by (i) any Lender, or any commercial bank organized under the laws of the United States or any state thereof and a member of the Federal Reserve System,
the United Kingdom or any member state of the European Union, in each case having combined capital and surplus of not less than $500,000,000; (c) commercial paper of an issuer rated at least A-1 by S&P or P-1 by Moody’s, or carrying an
equivalent rating by a nationally recognized rating agency, if both of the two named rating agencies cease publishing ratings of commercial paper issuers generally, and maturing within six months from the date of acquisition; (d) repurchase
obligations of any Lender or of any commercial bank satisfying the requirements of clause (b) of this definition, having a term of not more than 30 days, with respect to securities issued or fully guaranteed or insured by the United States
government; (e) securities with maturities of one year or less from the date of acquisition issued or fully guaranteed by any state, commonwealth or territory of the United States, by any political subdivision or taxing authority of any such
state, commonwealth or territory by the United Kingdom, by any member state of the European Union or by any foreign government, the securities of which state, commonwealth, territory, political subdivision, taxing authority or foreign government (as
the case may be) are rated at least A by S&P or A2 by Moody’s; (f) securities with maturities of six months or less from the date of acquisition backed by standby letters of credit issued by any Lender or any commercial bank satisfying
the requirements of clause (b) of this definition; or (g) shares of money market mutual or similar funds which invest substantially all in assets satisfying the requirements of clauses (a) through (e) of this definition.

  

 -5- 

 “CERCLA”: as defined in subsection 5.17(f). 
 “CFC”: as defined in the definition of Foreign Subsidiary. 
 “Change in Law”: with respect to any Lender, (i) the adoption of, or change in, any law, treaty, rule, regulation,
policy, guideline or directive (whether or not having the force of law), (ii) the adoption of, or change in, any interpretation or application thereof by any Governmental Authority having jurisdiction over such Lender, or (iii) any
determination of an arbitrator or a court or other Governmental Authority with which such Lender, in the reasonable opinion of its counsel, must comply to avoid censure or penalty, in each case after the later of the Closing Date or the date such
Lender became a Lender. 
 “Change of Control”: shall be considered to have occurred if: 
 (i) at any time: if (A) any Person (other than ABRY, its Controlled Investment Affiliates, Permitted Investors or any
Person acting in the capacity of an underwriter with respect to a distribution of Capital Stock of Holdings (each, a “Permitted Holder” and collectively, the “Permitted Holders”)), whether singly or in concert with
one or more Persons, shall, directly or indirectly, have acquired or acquire the power to vote or direct the voting of 35% or more, on a fully diluted basis, of the outstanding Capital Stock of Holdings (such Person(s), the “Acquiring
Person”) and (B) at such time ABRY and its Controlled Investment Affiliates own, free and clear of all Liens, directly or indirectly, in the aggregate, issued and outstanding Capital Stock of Holdings representing less voting power of
the then outstanding Capital Stock of Holdings held by such Acquiring Person(s); 
 (ii) at any time: if Holdings
shall cease to own, directly or indirectly, 100% of the outstanding Capital Stock of each Borrower; or 
 (iii)
at any time after a Qualified Public Offering: if the Board of Directors of Holdings shall cease to consist of a majority of Continuing Managers. 
 “Citi Loan”: the Term Loan and Line of Credit Agreement entered into by and among Language Line Holdings II, Inc., ABRY Partners IV, L.P., ABRY Capital Partners, L.P. and Citicorp USA,
Inc., dated as of June 10, 2004, as amended as of June 8, 2007, January 10, 2008 and May 2, 2008, in the aggregate principal amount as in effect on the Closing Date, as it may be otherwise amended from time to time in a
manner not materially adverse to the Secured Parties. 
 “Closing Date”: November 4, 2009. 
 “Code”: the United States Internal Revenue Code of 1986, as amended from time to time. 
 “Collateral”: all property and assets of the Credit Parties, now owned or hereafter acquired, upon which a Lien is
purported to be created by any Security Document. 
  

 -6- 

 “Collateral Account”: the collateral account or sub-account established and
maintained by the Administrative Agent (or a Lender that agrees to be an administrative sub-agent for the Administrative Agent) in its name as Administrative Agent for the benefit of the Secured Parties, in accordance with the provisions of
subsection 12.1. 
 “Commercial L/C”: a commercial documentary Letter of Credit under which the Issuing Lender
agrees to make payments in Dollars for the account of either Borrower, on behalf of Holdings, such Borrower or a Qualified Subsidiary, in respect of obligations of Holdings, such Borrower or such Qualified Subsidiary in connection with the purchase
of goods or services in the ordinary course of business. 
 “Commitment”: as to any Lender at any time, such
Lender’s Swing Line Commitment, Tranche B Term Loan Commitment, Incremental Term Commitment, Revolving Credit Commitment and/or Incremental Revolving Commitment; collectively, as to all the Lenders from time to time, the
“Commitments”. 
 “Commitment Percentage”: as to any Lender at any time, its Tranche B Term
Loan Commitment Percentage, Incremental Term Loan Commitment Percentage or Revolving Credit Commitment Percentage, as the context may require. 
 “Commodities Account”: as defined in the UCC. 
 “Communications Act”: shall mean the Communications Act of 1934, and any similar or successor federal statute, and the rules and regulations of the FCC thereunder, all as the same may be in effect from time to time.

 “Confidential Information Memorandum”: as defined in subsection 5.18. 
 “Consolidated Current Assets”: at any date, all amounts (other than cash and Cash Equivalents) that would, in conformity
with GAAP, be set forth opposite the caption “total current assets” (or any like caption) on a consolidated balance sheet of Holdings and its Subsidiaries at such date, but excluding the current portion of deferred tax assets. 

“Consolidated Current Liabilities”: at any date, all amounts that would, in conformity with GAAP, be set forth opposite
the caption “total current liabilities” (or any like caption) on a consolidated balance sheet of Holdings and its Subsidiaries at such date, but excluding (a) the current portion of any Funded Debt of Holdings and its Subsidiaries,
(b) without duplication of clause (a) above, all Indebtedness consisting of contingent obligations under outstanding Letters of Credit, Revolving Loans or Swingline Loans to the extent otherwise included therein and (c) the current
portion of deferred tax liabilities. 
 “Consolidated EBITDA”: for any period, Consolidated Net Income for such
period, plus, without duplication and to the extent reflected as a charge in the statement of such Consolidated Net Income for such period, the sum of (a) total provision for income tax expense, (b) Consolidated Interest Expense,
(c) depreciation and amortization expense (including non-cash amortization of debt discount or deferred financing costs), (d) all provisions for federal, provincial, state or other domestic and foreign tax expense and taxes,
(e) withholding taxes expensed in such period, (f) any extraordinary expenses or

  

 -7- 

 
losses, (g) losses on sales of assets outside of the ordinary course of business, (h) non-cash stock-based compensation expense, (i) costs and expenses in connection with the
Refinancing and the entry into of this Agreement, (j) costs and expenses in connection with an initial public offering of Holdings, regardless of whether such offering is actually consummated, (k) any fees and expenses (or any amortization
thereof) related to Acquisitions or permitted dispositions of assets (including any related severance, retention or relocation expenses), any issuance or repayment of Indebtedness, issuance of equity interests, refinancing transaction or amendment
or modification of any debt instrument (in each case, whether or not consummated), (l) gain or loss from the early extinguishment of Indebtedness or hedging obligations or other derivative instruments, (m) fees paid in connection with
letters of credit and surety bonds and commitment fees and other periodic bank charges, (n) to the extent covered by insurance under which the insurer has been properly notified and has not denied or contested coverage, expenses with respect to
liability or casualty events or business interruption, (o) the amount of any restructuring or reorganization charges, reserves, costs and expenses and (p) any other non-cash charges (including non-cash interest expense), minus
(x) all non-cash income and (y) to the extent included in the statement of such Consolidated Net Income for such period, the sum of (i) interest income (except to the extent deducted in determining Consolidated Interest Expense),
(ii) any extraordinary income or gains and (iii) gains on the sales of assets outside of the ordinary course of business, all as determined on a consolidated basis; provided that the cumulative effect of a change in accounting
principles (effected either through cumulative effect adjustment or a retroactive application) shall be excluded. 
 “Consolidated Fixed Charge Coverage Ratio”: for any period, on a Pro Forma Basis, the ratio of (a) Consolidated EBITDA for any four consecutive fiscal quarters ending during such period to (b) the sum of
(i) Consolidated Fixed Charges for such four consecutive fiscal quarters, measured on each date on which financial statements have been or are required to be provided to the Lenders pursuant to subsection 7.1 and (ii) the amount of Capital
Expenditures made by Holdings and its Subsidiaries for the four consecutive fiscal quarters ending on the last day of such period; provided that for purposes of determining compliance on a Pro Forma Basis with respect to an Acquisition,
clauses (b) and (c) of the definition of Consolidated Fixed Charges shall not be included solely in respect of the Person being acquired. 
 “Consolidated Fixed Charges”: for any period, the sum (without duplication) of (a) Consolidated Interest Expense for such period, (b) income taxes and franchise taxes that are
substantially the same as income taxes paid in cash or accrued by Holdings and its Subsidiaries during such period, and (c) scheduled payments made during such period on account of principal of Indebtedness of Holdings or any of its Subsidiaries
(including scheduled principal payments in respect of the Term Loans). Notwithstanding anything to the contrary contained in this definition, (A) for the four fiscal quarters ending December 31, 2009, (i) the amounts described in clause
(a) of this definition shall be deemed to be $29,125,000, (ii) the amounts described in clause (b) of this definition shall be deemed to be those amounts actually paid in cash or accrued and (iii) the amounts described in clause
(c) of this definition shall be deemed to be $5,250,000 and (B) for any period of four fiscal quarters ending after December 31, 2009, but prior to December 31, 2010, (i) in the case of the period ended at the end of the
fiscal quarter ending March 31, 2010, the amounts described in clauses (a) and (c) of this definition shall be deemed to be the amounts for such fiscal quarter multiplied by 4 and the amounts described in clause (b) of this
definition shall be deemed to be those amounts actually paid in cash or accrued for such four fiscal quarters, (ii) in the case of the period ended at the end of the fiscal quarter ending June 30, 2010, the amounts described in clauses
(a) and (c) of this definition shall be deemed to be the amounts for the period of two

  

 -8- 

 
fiscal quarters ended at the end of such fiscal quarter multiplied by 2 and the amounts described in clause (b) of this definition shall be deemed to be those amounts actually paid in cash
or accrued for such four fiscal quarters and (iii) in the case of the period ended at the end of the fiscal quarter ending September 30, 2010, the amounts described in clauses (a) and (c) of this definition shall be deemed to be
the amounts for the period of three fiscal quarters ended at the end of such fiscal quarter multiplied by 4/3 and the amounts described in clause (b) of this definition shall be deemed to be those amounts actually paid in cash or accrued for
such four fiscal quarters. 
 “Consolidated Indebtedness”: at any date, the aggregate stated balance sheet
amount of all Indebtedness of Holdings and its Subsidiaries determined on a consolidated basis in accordance with GAAP at such date. 
 “Consolidated Interest Expense”: for any period, total cash interest expense (including that attributable to Financing Leases) of Holdings and its Subsidiaries for such period with respect to all outstanding Indebtedness of
Holdings and its Subsidiaries (including all commissions, discounts and other fees and charges owed with respect to letters of credit and net costs under Hedge Agreements in respect of interest rates to the extent such net costs are allocable to
such period in accordance with GAAP). 
 “Consolidated Net Income”: for any period, net income (or loss) of
Holdings and its Subsidiaries, determined on a consolidated basis in accordance with GAAP; provided that (i) the net income (but not net loss) of any Person that is a Non-Qualified Subsidiary or that is accounted for by the equity method
of accounting shall not be included except to the extent paid in cash as a dividend or distribution to Holdings, either Borrower or (subject to clause (ii) below) a Qualified Subsidiary, (ii) the net income of any Qualified Subsidiary
shall be excluded to the extent that the declaration or payment of dividends or similar distributions by that Qualified Subsidiary of that net income is prohibited or not permitted at the date of determination and (iii) the income (or loss) of
any Person accrued prior to the date it becomes a Subsidiary of Holdings or is merged with or into or consolidated with any of Holdings, the Borrowers or the Qualified Subsidiaries shall be excluded. 
 “Consolidated Working Capital”: at any date, the excess of Consolidated Current Assets on such date over Consolidated
Current Liabilities on such date. 
 “Contested Collateral Lien Conditions”: with respect to any Permitted Lien
of the type described in subsections 8.2(c), (d) and (i), the following conditions: 
 (i) any proceeding
instituted contesting such Lien shall conclusively operate to stay the sale or forfeiture of any portion of the Collateral on account of such Lien; 
 (ii) solely to the extent such Lien exceeds $5,000,000, at the option and upon reasonable request of the Administrative Agent, the appropriate Credit Party shall have deposited with the Administrative
Agent a sum sufficient to pay and discharge such Lien and the Administrative Agent’s reasonable estimate of all interest and penalties related thereto; and 
 (iii) such Lien shall in all respects be subject and subordinate in priority to the Lien and security interest created and
evidenced by the Security Documents, except if and to the extent that the law or regulation creating, permitting or authorizing such Lien provides that such Lien is or must be pari passu or superior to the Lien and security interest created and
evidenced by the Security Documents. 
  

 -9- 

 “Contingent Obligation”: as to any Person, any obligation of such Person
guaranteeing or in effect guaranteeing any Indebtedness (“primary obligations”) of any other Person (the “primary obligor”) in any manner, whether directly or indirectly, including, without limitation, any
obligation of such Person, whether or not contingent, (a) to purchase any such primary obligation or any property constituting direct or indirect security therefor, (b) to advance or supply funds (i) for the purchase or payment of any
such primary obligation or (ii) to maintain working capital or equity capital of the primary obligor or otherwise to maintain the net worth or solvency of the primary obligor, (c) to purchase property, securities or services primarily for
the purpose of assuring the owner of any such primary obligation of the ability of the primary obligor to make payment of such primary obligation or (d) otherwise to assure or hold harmless the owner of any such primary obligation against loss
in respect thereof; provided that the term Contingent Obligation shall not include endorsements of instruments for deposit or collection in the ordinary course of business. The amount of any Contingent Obligation shall be deemed to be an
amount equal to the stated or determinable amount (based on the maximum reasonably anticipated net liability in respect thereof as determined by the Borrowers in good faith) of the primary obligation or portion thereof in respect of which such
Contingent Obligation is made or, if not stated or determinable, the maximum reasonably anticipated net liability in respect thereof (assuming such Person is required to perform thereunder) as determined by the Borrowers in good faith. 

“Continuing Managers”: the directors of Holdings on the Closing Date, and each other director, if, in each case, such
other director’s nomination for election to the Board of Directors of Holdings is recommended by at least a majority of the then Continuing Managers or by a nominations committee thereof. 
 “Contractual Obligation”: as to any Person, any provision of any security issued by such Person or of any agreement,
instrument or undertaking to which such Person is a party or by which it or any of the property or assets owned by it are bound. 
 “Control Agreements”: as defined in the Security Agreement. 
 “Controlled Investment
Affiliate”: as to any Person, any other Person which (a) directly or indirectly, is in control of, is controlled by, or is under common control with, such Person and (b) is organized by the former such Person primarily for the
purpose of making equity or debt investments in one or more companies. For purposes of this definition, “control” of a Person means the power, directly or indirectly, to direct or cause the direction of management and policies of such
Person whether by contract or otherwise. 
 “Coto”: as defined in the preamble hereto. 
 “Coto Credit Agreement”: as defined in the recitals hereto. 
 “Coto Preferred Stock”: the Preferred Stock of Coto Holdings LLC issued to Melanie Coto in the aggregate stated liquidation
value and as in effect on the Closing Date. 
 “Covered Taxes”: all Taxes other than Excluded Taxes.

  

 -10- 

 “Credit Documents”: this Agreement, the Notes, the Security Agreements, any
Mortgages, the Guarantees, any Incremental Loan Amendment and all other agreements delivered to any Agent and/or any Lender in connection herewith or therewith. 
 “Credit Parties”: the collective reference to the Borrowers and the Guarantors. 
 “Cumulative Credit”: at any date, an amount equal to (x) 50% of the Consolidated Net Income for the period (taken as one accounting period) from January 1, 2010 to the end of
Holdings’ most recently ended fiscal quarter for which financial statements have been actually delivered pursuant to subsection 7.1(a) or (b) (or, in case Consolidated Net Income shall be a deficit, 100% of such deficit), plus
(y) the net proceeds of any issuance of Capital Stock of Holdings or its Subsidiaries not otherwise used to consummate an Acquisition or Capital Expenditure, minus (z) any amounts thereof used to make (a) Investments pursuant
to subsection 8.6(k), (b) Dividend Payments pursuant to subsections 8.11(d), (e) and (g) and (c) payments of Indebtedness pursuant to subsection 8.15, in each case after the Closing Date and prior to such date. 
 “Default”: any of the events specified in Section 9, whether or not any requirement for the giving of notice, the
lapse of time, or both, has been satisfied. 
 “Defaulting Lender”: any Lender that (a) has failed (which
failure has not been cured), or has notified the Administrative Agent and/or the Borrowers that it does not intend, to fund any portion of the Term Loans, Revolving Credit Loans, participations in L/C Obligations or participations in Swing Line
Loans required to be funded by it hereunder within one Business Day of the date required to be funded by it hereunder, (b) has failed (which failure has not been cured) to pay to the Administrative Agent or any other Lender any other amount
required to be paid by it hereunder within one Business Day of the date when due and such failure continues after notice, unless the subject of a good faith dispute, or (c) (i) has admitted in writing that it is insolvent or
(ii) become the subject of a bankruptcy or insolvency proceeding, or has had a receiver, conservator, trustee or custodian appointed for it, or has taken any action in furtherance of, or indicating its consent to, approval of or acquiescence in
any such proceeding or appointment. 
 “Deposit Account”: as defined in the Security Agreement. 
 “Destruction”: any and all damage to, or loss or destruction of, or loss of title to, all or any portion of the Collateral.

 “Dividend Payments”: dividends (in cash, property or obligations) on, or other payments or distributions on
account of, or the setting apart of money for a sinking or other analogous fund for, or the purchase, redemption, retirement or other acquisition of, any Capital Stock of Holdings, either Borrower or any Qualified Subsidiaries, but excluding
(x) dividends paid through the issuance of additional shares of Capital Stock and (y) any redemption or exchange of any Capital Stock of such Person through the issuance of Capital Stock of such Person, and including any payments of
principal or interest or other amounts in respect of the Citi Loan. 
 “Documentation Agent”: as defined in the
preamble hereto. 
 “Dollars” and “$”: lawful money of the United States. 
  

 -11- 

 “Domestic Subsidiary”: each Subsidiary of Holdings other than a Foreign
Subsidiary of such Person. 
 “Eligible Assignee”: (a) a Lender; (b) an Affiliate of any Lender;
(c) an Approved Fund of any Lender; or (d) any other Person approved by the Administrative Agent, the Issuing Lender (solely in the case of Revolving Credit Loans or Revolving Credit Commitments) and the Borrowers (such approval not to be
unreasonably withheld or delayed); provided that (x) in the case of clause (d), (i) the Borrowers’ approval is not required during the existence and continuation of a Default or an Event of Default, and (ii) approval by
the Borrowers shall be deemed given if no objection is received by the assigning Lender and the Administrative Agent from the Borrowers within ten Business Days after notice of such proposed assignment has been delivered to the Borrowers; and
(y) neither Borrower nor any Affiliate of either Borrower (other than Affiliated Debt Funds) shall qualify as an Eligible Assignee. 
 “Embargoed Persons”: as defined in subsection 7.15. 
 “Employee Benefit Plan”: an employee benefit plan (as defined in Section 3(3) of ERISA), other than a Multiemployer Plan, that is maintained or contributed to by Holdings or any Subsidiary or, solely with respect to an
employee benefit plan subject to Title IV of ERISA, by any ERISA Entity. 
 “Environmental Laws”: any and all
foreign, federal, state, local or municipal laws, rules, orders, regulations, statutes, ordinances, codes, decrees or requirements of any Governmental Authority or Requirements of Law (including, without limitation, common law) relating to pollution
or protection of the environment (including, without limitation, pollution or protection of ambient air, soil, subsurface strata, surface water, groundwater and natural resources such as flora, fauna and wetlands) or public or employee health,
including, without limitation, release or threatened release, manufacture, storage, treatment, handling, use, transport or disposal of Hazardous Materials, as of the Closing Date or may at any time hereafter be in effect. 
 “Environmental Permits”: any and all permits, licenses, registrations, notifications, exemptions, variances and any other
authorizations required by any Governmental Authority under or issued pursuant to any Environmental Law. 
 “ERISA”: the Employee Retirement Income Security Act of 1974, as amended from time to time. 
 “ERISA Entity”: any member of an ERISA Group. 
 “ERISA Event”: (a) any
“reportable event,” as defined in Section 4043 of ERISA or the regulations issued thereunder, with respect to a Pension Plan (other than an event for which the 30-day notice period is waived); (b) the existence with respect to
any Pension Plan of a failure to meet the minimum funding standard under Section 412 of the Code or Section 302 of ERISA, whether or not waived, the failure to make by its due date a required installment under Section 412(m) of the
Code with respect to any Pension Plan or the failure to make any required contribution to a Multiemployer Plan; (c) the filing pursuant to Section 412(c) of the Code or Section 303(c) of ERISA of an application for a waiver of the
minimum funding standard with respect to any Pension Plan; (d) the incurrence by any ERISA Entity of any liability under Title IV of ERISA with respect to the termination of any Pension Plan; (e) the receipt by any ERISA Entity from the
PBGC or a plan administrator of any notice relating to an intention to

  

 -12- 

 
terminate any Pension Plan or to appoint a trustee to administer any Pension Plan, or the occurrence of any event or condition that could reasonably be expected to constitute grounds under ERISA
for the termination of or the appointment of a trustee to administer any Pension Plan; (f) the incurrence by any ERISA Entity of any liability with respect to the withdrawal or partial withdrawal from any Pension Plan or Multiemployer Plan;
(g) the receipt by any ERISA Entity of any notice, or the receipt by any Multiemployer Plan from any ERISA Entity of any notice, concerning the imposition of Withdrawal Liability or a determination that a Multiemployer Plan is, or is expected
to be, insolvent or in Reorganization, within the meaning of Title IV of ERISA; (h) the making of any amendment to any Pension Plan that could reasonably be expected to result in the imposition of a lien or the posting of a bond or other
security; or (i) the occurrence of a nonexempt prohibited transaction (within the meaning of Section 4975 of the Code or Section 406 of ERISA) that could result in material liability to Holdings or any of its Subsidiaries. 

“ERISA Group”: Holdings, any Subsidiary and all corporations and all trades or businesses (whether or not incorporated)
that, together with Holdings or any Subsidiary, are treated as a single employer under Section 414 of the Code. 
 “Eurocurrency Reserve Requirements”: for any day as applied to a Eurodollar Loan, the aggregate (without duplication) of the rates (expressed as a decimal fraction) of reserve requirements in effect on such day (including,
without limitation, basic, supplemental, marginal and emergency reserves under any regulations of the Board or other Governmental Authority having jurisdiction with respect thereto) dealing with reserve requirements prescribed for eurocurrency
funding (currently referred to as “Eurocurrency Liabilities” in Regulation D of such Board) maintained by a member bank of the Federal Reserve System. 
 “Eurodollar Base Rate”: with respect to each day during each Interest Period pertaining to a Eurodollar Loan, the rate per annum determined on the basis of the rate for
deposits in Dollars for a period equal to such Interest Period commencing on the first day of such Interest Period appearing on Reuters Page LIBOR01 (or any successor or substitute page of such Reuters service, or if the Reuters service ceases to be
available, any publicly available successor to or substitute for such service providing rate quotations comparable to those currently provided on such page of such service, as reasonably determined by the Administrative Agent from time to time in
consultation with the Borrowers, for purposes of providing quotations of interest rates applicable to deposits in Dollars in the London interbank market) (“Reuters Page LIBOR01”) as of 11:00 A.M., London time, two Business Days
prior to the beginning of such Interest Period. In the event that such rate does not appear on Reuters Page LIBOR01 (or otherwise on such screen), the “Eurodollar Base Rate” for purposes of this definition shall be determined by reference
to such other comparable publicly available service for displaying eurodollar rates as may be selected by the Administrative Agent or, in the absence of such availability, by reference to the rate at which the Administrative Agent is offered Dollar
deposits at or about 11:00 A.M., London time, two Business Days prior to the beginning of such Interest Period in the interbank eurodollar market where its eurodollar and foreign currency and exchange operations are then being conducted for delivery
on the first day of such Interest Period for the number of days comprised therein. 
 “Eurodollar Lending
Office”: as to any Lender, the office of such Lender which shall be making or maintaining Eurodollar Loans. 
 “Eurodollar Loans”: Loans at such time as they are made and/or being maintained at a rate of interest based upon a Eurodollar Rate. 
  

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 “Eurodollar Rate”: with respect to each day during each Interest Period
pertaining to a Eurodollar Loan, a rate per annum determined for such day in accordance with the following formula (rounded upward to the nearest 1/100th of 1%): 
  

	
	Eurodollar Base Rate
	1.00 – Eurocurrency Reserve Requirements

 In no event shall the Eurodollar Rate be less than 2.00% per annum. 

“Event of Default”: any of the events specified in Section 9; provided that any requirement for the giving
of notice, the lapse of time, or both, has been satisfied. 
 “Excess Cash Flow”: for any fiscal year of
Holdings, the excess, if any, of: 
 (a) the sum, without duplication, of (i) Consolidated EBITDA for such
fiscal year (provided that, for purposes of this definition, Consolidated EBITDA shall not be calculated on a Pro Forma Basis), (ii) decreases in Consolidated Working Capital for such fiscal year and (iii) interest income received
in cash minus 
 (b) the sum, without duplication, of (i) the aggregate amount actually paid by
Holdings and its Subsidiaries in cash during such fiscal year on account of capital expenditures (other than capital expenditures made with the proceeds of eminent domain or condemnation proceedings to the extent such proceeds are not included in
the determination of Consolidated EBITDA for such fiscal year and capital expenditures funded with the proceeds of the incurrence of Indebtedness, the issuance of Capital Stock or Asset Sales), (ii) the aggregate amount of payments of principal
or liquidation value in respect of any Indebtedness of Holdings and its Subsidiaries during such fiscal year (other than (x) pursuant to subsection 4.5(a), (b) or (c), to the extent the Net Proceeds required to make such payments pursuant
to clauses (b) and (c) do not increase Consolidated EBITDA); (y) payments of principal in respect of any revolving credit facility during such fiscal year to the extent that there is not an equivalent reduction in the commitments in
respect of such facility and (z) any repayment of Indebtedness to the extent made with the proceeds of the incurrence of Indebtedness or the issuance of Capital Stock), (iii) cash interest expense, fees paid in connection with letters of
credit and surety bonds and commitment fees and other periodic bank charges of Holdings and its Subsidiaries, (iv) the amount of Taxes actually paid or to be paid in cash by Holdings and its Subsidiaries for such fiscal year either during such
fiscal year or within a normal payment period (including any valid extensions thereafter), (v) to the extent added to Consolidated Net Income in calculating Consolidated EBITDA for such fiscal year the net cash cost of Interest Rate Agreements,
(vi) the amount of cash actually paid by Holdings and its Subsidiaries in connection with clauses (f), (i), (j), (k) and (o) in the definition of Consolidated EBITDA, (vii) any payments of the Citi Loan and ABRY Preferred Stock
(unless made with the proceeds of the incurrence of Indebtedness or the issuance of Capital Stock), (viii) the amount of Investments constituting Permitted Acquisitions made during such period pursuant to subsection 8.6(g) except to the extent
financed with the proceeds of the incurrence of Indebtedness or the issuance of Capital Stock, (ix) the aggregate amount of expenditures actually made by Holding and its Subsidiaries in cash during such period (including expenditures for the
payment of (A) financing fees, (B) fees and expenses in connection with any acquisition, and (C)

  

 -14- 

 
payments made in respect of earn-outs, purchase price adjustments and similar contingent payments) to the extent that such expenditures are not expensed during such period, and (x) increases
in Consolidated Working Capital for such fiscal year. 
 “Exchange Act”: the Securities Exchange Act of 1934,
as amended. 
 “Excluded Taxes”: (a) in the case of each Lender and Administrative Agent, taxes (including
franchise taxes) imposed on its net income by (i) the jurisdiction under the laws of which such Lender or Administrative Agent is organized or a resident or (ii) the jurisdiction in which Administrative Agent’s or such Lender’s
principal executive office or applicable lending office is located and (b) in the case of a Lender that is not a United States Person (as defined in Section 7701(a)(30) of the Code), any United States federal withholding tax to the extent
such tax could be imposed under the law in effect on the date such Lender becomes a party to this agreement, except, in the case of an Assignee, to the extent that such Assignee’s assignor was entitled (immediately prior to such assignment) to
gross-up payments or indemnification in respect of such tax under subsection 4.14, provided that this clause (b) shall not apply to any Tax imposed on a Lender in connection with an interest or participation in any Loan or other
obligation that such Lender was required to acquire pursuant to subsection 11.7. 
 “Executive Order
No. 13224”: as defined in subsection 5.27(a). 
 “Executive Orders”: as defined in subsection
7.15. 
 “Existing Credit Agreement”: as defined in the recitals hereto. 
 “Facility”: each of (a) the extensions of credit made hereunder in the form of Tranche B Term Loans (the “Term
B Loan Facility”), (b) the Incremental Facilities that are not a Term B Loan Facility and (c) the Revolving Credit Commitments and any Incremental Revolving Commitments and the extensions of credit made thereunder (together, the
“Revolving Credit Facility”), and “Facilities” means the collective reference to the Term B Loan Facility, any Incremental Facilities that are not a Term Loan B Facility and Incremental Revolving Facility and the
Revolving Credit Facility. 
 “Federal Funds Rate”: for any day, the rate per annum equal to the weighted
average of the rates on overnight Federal funds transactions with members of the Federal Reserve System arranged by Federal funds brokers on such day, as published by the Federal Reserve Bank of New York on the Business Day next succeeding such day;
provided that (a) if such day is not a Business Day, the Federal Funds Rate for such day shall be such rate on such transactions on the next preceding Business Day as so published on the next succeeding Business Day, and (b) if no such
rate is so published on such next succeeding Business Day, the Federal Funds Rate for such day shall be the average rate (rounded upward, if necessary, to a whole multiple of 1/100 of 1%) charged to the Administrative Agent on such day on such
transactions as reasonably determined by the Administrative Agent. 
 “Fee Property”: any real property owned
in fee by Holdings or its Subsidiaries, together with all improvements, fixtures, equipment, personal property, easements and other property and rights appurtenant thereto. 
 “Financing Lease”: (a) any lease of property, real or personal, the obligations under which are capitalized on a
consolidated balance sheet of Holdings, the Borrowers and Holdings’ consolidated Subsidiaries and (b) any other such lease to the extent that the then present value of any rental commitment thereunder should, in accordance with GAAP, be
capitalized on a balance sheet of the lessee. 
  

 -15- 

 “Flood Insurance Laws”: collectively, (i) the National Flood Insurance
Act of 1968 as now or hereafter in effect or any successor statute thereto, (ii) the Flood Disaster Protection Act of 1973 as now or hereafter in effect or any successor statue thereto, (iii) the National Flood Insurance Reform Act of 1994
as now or hereafter in effect or any successor statute thereto and (iv) the Flood Insurance Reform Act of 2004 as now or hereafter in effect or any successor statute thereto. 
 “Foreign Subsidiary”: each Subsidiary of Holdings that is either (a) a controlled foreign corporation under
Section 957 of the Code (a “CFC”) or (b) a Subsidiary of a CFC. 
 “Funded Debt”: as to any
Person, all Indebtedness of such Person that matures more than one year from the date of its creation or matures within one year from such date but is renewable or extendible, at the option of such Person, to a date more than one year from such date
or arises under a revolving credit or similar agreement that obligates the lender or lenders to extend credit during a period of more than one year from such date, including all current maturities and current sinking fund payments in respect of such
Indebtedness whether or not required to be paid within one year from the date of its creation, and, in the case of the Borrowers, Indebtedness in respect of the Loans. 
 “GAAP”: generally accepted accounting principles in the United States as in effect from time to time, except that for purposes of subsections 8.6(g) and 8.9, GAAP shall be determined on
the basis of such principles in effect on the Closing Date and consistent with those used in the preparation of the most recent audited financial statements referred to in subsection 5.1(a). In the event that any Accounting Change (as defined below)
shall occur and such change results in a change in the method of calculation of financial covenants, standards or terms in this Agreement, then the Borrowers and Administrative Agent agree to enter into negotiations in order to amend such provisions
of this Agreement so as to equitably reflect such Accounting Change with the desired result that the criteria for evaluating Holdings and the Borrowers’ financial condition and results of operations of Holdings and its Subsidiaries shall be the
same after such Accounting Change as if such Accounting Change had not been made. Until such time as such an amendment shall have been executed and delivered by the Borrowers, the Administrative Agent and the Required Lenders, except for purposes of
subsections 5.1(a) and (b) and subsection 7.1, all financial covenants, standards and terms in this Agreement shall continue to be calculated or construed as if such Accounting Change had not occurred. “Accounting Change”
refers to changes in accounting principles required by the promulgation of any rule, regulation, pronouncement or opinion by the Financial Accounting Standards Board of the American Institute of Certified Public Accountants or, if applicable, the
SEC. 
 “Governmental Authority”: any nation or government, any state or other political subdivision thereof or
any entity exercising executive, legislative, judicial, regulatory or administrative functions of government. 
 “Granting Lender”: as defined in subsection 11.6(i). 
 “Guarantees”: the collective
reference to the Parent Guarantee and the Subsidiary Guarantee and any guarantee which may from time to time be executed and delivered by a Subsidiary pursuant to subsection 7.9. 
  

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 “Guarantors”: the collective reference to Holdings and the Subsidiary
Guarantors. 
 “Hazardous Materials”: any pollutants, contaminants, chemicals, materials or wastes,
radioactivity or radiation, hazardous pesticides or hazardous or toxic substances that may give rise to liability, or are subject to regulation, under any Environmental Law, including, without limitation, asbestos, petroleum, any other petroleum
products (including gasoline, crude oil or any fraction thereof), polychlorinated biphenyls and urea-formaldehyde insulation. 
 “Hedge Agreements”: all interest rate swaps, caps or collar agreements or similar arrangements dealing with interest rates or currency exchange rates or the exchange of nominal interest obligations, either generally or
under specific contingencies. 
 “Highest Lawful Rate”: as defined in subsection 11.12. 
 “Holdings”: as defined in the preamble hereto and any successor by merger in connection with an initial public offering of
the Capital Stock of Holdings or other IPO Company; provided that following the IPO, Holdings shall mean the IPO Company. 
 “Incremental Facility”: an aggregation of Incremental Revolving Commitments or Incremental Term Commitments of one or more Lenders that are made available to the Borrowers and become effective on the same date, pursuant to
the same Incremental Loan Amendment and the extensions of credit hereunder in respect of Incremental Revolving Loans and Incremental Term Loans. 
 “Incremental Installment Payment Date”: as defined in subsection 4.6(b). 
 “Incremental Loan”: any Incremental Revolving Loan and/or Incremental Term Loan advanced by a Lender. 
 “Incremental Loan Amendment”: as defined in subsection 2.1(b)(i). 
 “Incremental
Margin”: as defined in subsection 2.1(b)(iii). 
 “Incremental Revolving Commitment”: as defined in
subsection 2.1(b)(iii). 
 “Incremental Revolving Lender”: each Lender that has an Incremental Revolving
Commitment or that is a holder of an Incremental Revolving Loan. 
 “Incremental Revolving Loan”: as defined in
subsection 2.1(b)(i). 
 “Incremental Term Commitment”: as defined in subsection 2.1(b)(iii). 
 “Incremental Term Lender”: each Lender that has an Incremental Term Commitment or that is the holder of an Incremental Term
Loan. 
 “Incremental Term Loan”: as defined in subsection 2.1(a). 
  

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 “Incremental Term Loan Commitment Percentage”: as to any Incremental Term
Lender at any time, the percentage of the Aggregate Incremental Term Commitments that are not in respect of Tranche B Term Loans, then constituted by such Lender’s Incremental Term Loan Commitments that are not in respect of Tranche B Term
Loans (or, after such Incremental Term Loans are made, the percentage of the aggregate outstanding principal amount of the Incremental Term Loans that are not Tranche B Term Loans, then constituted by the principal amount of such Incremental Term
Lender’s Incremental Term Loans that are not in respect of Tranche B Term Loans). 
 “Incremental Term Maturity
Date”: for any Incremental Term Loan the date upon which the final scheduled payment of principal of such Incremental Term Loan shall be due and payable pursuant to the applicable Incremental Loan Amendment, which such date shall in no
event be earlier than the Tranche B Maturity Date. 
 “Incremental Term Note”: as defined in subsection
4.16(e). 
 “Indebtedness”: of any Person at any date, without duplication, 
 (a) all indebtedness of such Person for borrowed money, 
 (b) all obligations of such Person for the deferred purchase price of property or services (other than current trade payables
incurred in the ordinary course of such Person’s business and not more than 180 days overdue), 
 (c) all
obligations of such Person evidenced by notes, bonds, debentures or other similar instruments, 
 (d) all
indebtedness created or arising under any conditional sale or other title retention agreement with respect to property acquired by such Person (even though the rights and remedies of the seller or lender under such agreement in the event of default
are limited to repossession or sale of such property), 
 (e) all obligations under Financing Leases of such
Person and the obligations (including contingent obligations) of such Person under and in respect of synthetic lease transactions under which such Person or any Affiliate of such Person is the lessee, 
 (f) the face amount of all obligations of such Person, contingent or otherwise, as an account party or applicant under or in
respect of acceptances, letters of credit (whether drawn or undrawn), surety bonds or similar arrangements, 
 (g) the liquidation value of all redeemable preferred Capital Stock of such Person that matures or is redeemable prior to the date that is 180 days after the Tranche B Maturity Date, unless the terms of such Capital Stock provide that the
rights of holders to require any such redemption is subject to compliance with subsection 8.11, or is subject to prior repayment of the Obligations in full, 
 (h) all Contingent Obligations of such Person in respect of obligations of the kind referred to in clauses (a) through
(g) above, 
  

 -18- 

 (i) all obligations of the kind referred to in clauses (a) through
(h) above secured by (or for which the holder of such obligation has an existing right, contingent or otherwise, to be secured by) any Lien on property (including accounts and contract rights) owned by such Person, whether or not such Person
has assumed or become liable for the payment of such obligation, and 
 (j) for the purposes of subsection 8.1
and subsection 9(e) only, all obligations of such Person in respect of Hedge Agreements. 
 The Indebtedness of any Person shall
include the Indebtedness of any other entity (including any partnership in which such Person is a general partner) to the extent such Person is liable therefor as a result of such Person’s ownership interest in or other relationship with such
entity, except to the extent the terms of such Indebtedness expressly provide that such Person is not liable therefor. Notwithstanding anything to the contrary in this definition, Indebtedness shall not include (i) the Citi Loan, (ii) the
ABRY Preferred Stock, (iii) non-cash accruals of interest, (iv) accretion or amortization of original issue discount or (v) pay-in-kind interest. 
 “Indemnitee”: as defined in subsection 11.5(b). 
 “Installment Payment Date”: each Tranche B Installment Payment Date and each Incremental Installment Payment Date. 
 “Intellectual Property”: the collective reference to all rights, priorities and privileges relating to intellectual property, whether arising under United States, multinational or foreign
laws or otherwise, including copyrights, copyright licenses, patents, patent licenses, trademarks, trademark licenses, technology, know-how and processes, and all rights to sue at law or in equity for any infringement or other impairment thereof,
including the right to receive all proceeds and damages therefrom. 
 “Interest Payment Date”: (a) as to
Alternate Base Rate Loans, the last day of each March, June, September and December, commencing on the first such day to occur after any Alternate Base Rate Loans are made or any Eurodollar Loans are converted to Alternate Base Rate Loans,
(b) as to any Eurodollar Loan in respect of which the Borrowers have selected an Interest Period of one, two or three months, the last day of such Interest Period and (c) as to any Eurodollar Loan in respect of which the Borrowers have
selected a longer Interest Period than the periods described in clause (b), the last day of each three calendar month interval during such Interest Period and, in addition, the last day of such Interest Period. 
 “Interest Period”: with respect to any Eurodollar Loan and unless otherwise consented to in writing by the Arrangers,
initially, the period commencing on, as the case may be, the Borrowing Date or conversion date with respect to such Eurodollar Loan and thereafter, each period commencing on the last day of the next preceding Interest Period applicable
to such Eurodollar Loan and in each case ending one, two, three or six months (and, if agreed by all relevant Lenders, nine or twelve months), thereafter as selected by the Borrowers in their notice of borrowing as provided in subsection 4.1 or
their notice of conversion as provided in subsection 4.2, in each case, not less than three Business Days prior to the last day of the then current Interest Period with respect to such Eurodollar Loan; provided that the foregoing provisions
relating to Interest Periods are subject to the following: 
 (A) if any Interest Period would otherwise end on a
day which is not a Business Day, that Interest Period shall be extended to the next succeeding Business Day, unless the result of such extension would be to carry such Interest Period into another calendar month, in which event such Interest Period
shall end on the immediately preceding Business Day; 
  

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 (B) any Interest Period that would otherwise extend beyond (i) in the
case of an Interest Period for a Term Loan, the final Installment Payment Date shall end on such Installment Payment Date or, if such Installment Payment Date shall not be a Business Day, on the next preceding Business Day; and (ii) in the case
of any Interest Period for a Revolving Credit Loan, the Revolving Credit Termination Date shall end on the Revolving Credit Termination Date, or if the Revolving Credit Termination Date shall not be a Business Day, on the next preceding Business
Day; 
 (C) if the Borrowers shall fail to give notice as provided above in clause (y), it shall be deemed to
have selected a conversion of a Eurodollar Loan into an Alternate Base Rate Loan (which conversion shall occur automatically and without need for compliance with the conditions for conversion set forth in subsection 4.2); and 
 (D) any Interest Period that begins on the last day of a calendar month (or on a day for which there is no numerically
corresponding day in the calendar month at the end of such Interest Period) shall end on the last Business Day of a calendar month. 
 “Interest Rate Agreement”: any interest rate swap agreement, interest rate cap agreement, interest rate collar agreement or other similar agreement or arrangement. 
 “Investment”: for any Person: (a) the acquisition (whether for cash, property, services or securities or otherwise) of
equity interests, bonds, notes, debentures or other securities of any other Person; (b) the making of any deposit with, or advance, loan or other extension of credit to, any other Person (including the purchase of property from another Person
subject to an understanding or agreement, contingent or otherwise, to resell such property to such Person); (c) any capital contribution to (by means of any transfer of cash or other property to others or any payment for property or services
for the account or use of others) any other Person; and (d) the entering into, or direct or indirect incurrence, of any Contingent Obligation with respect to Indebtedness or other liability of any other Person. 
 “Investment Election Notice”: as defined in subsection 12.2. 
 “IPO”: as defined in subsection 8.4(d). 
 “IPO Company”: as defined in subsection 8.4(d). 
 “Issuer
Documents”: respect to any Letter of Credit, the L/C Application, and any other document, agreement and instrument entered into by the Issuing Lender and the Borrowers or in favor of the Issuing Lender and relating to such Letter of Credit.

 “Issuing Lender”: collectively, Bank of America, N.A. and any of its Affiliates, in its capacity as issuer
of the Letters of Credit. 
  

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 “Language Line”: as defined in the preamble hereto. 
 “Law”: any statute, law, regulation, ordinance, rule, treaty, judgment, order, decree, permit, concession, franchise,
license, agreement or other governmental restriction of the United States or Canada or any state, province or political subdivision thereof or of any foreign country or any department, province or other political subdivision thereof. 
 “L/C Application”: as defined in subsection 3.5(a). 
 “L/C Obligations”: the obligations of the Borrowers to reimburse the Issuing Lender for any payments made by the Issuing
Lender under any Letter of Credit that have not been reimbursed by the Borrowers pursuant to subsection 3.8(a). For all purposes of this Agreement, if on any date of determination a Standby L/C has expired by its terms but any amount may still be
drawn thereunder by reason of the operation of Rule 3.14 of the International Standby Practices (ISP98) of the International Chamber of Commerce, such Standby L/C shall be deemed to be “outstanding” in the amount so remaining available to
be drawn. 
 “L/C Participating Interest”: an undivided participating interest in the face amount of each
issued and outstanding Letter of Credit and the L/C Application relating thereto. 
 “L/C Participation
Certificate”: a certificate in substantially the form of Exhibit F hereto. 
 “L/C
Sub-Account”: as defined in subsection 12.1(d). 
 “Leased Property”: any land, buildings, structures,
improvements, fixtures or other interest in real property which is used or intended to be used in, or otherwise related to, the operations or the business of the Credit Parties which Holdings or its Subsidiaries holds a leasehold or subleasehold
estate in, or is granted the right to use or occupy, as set forth on Schedule 5.13. 
 “Lenders”: as
defined in the preamble hereto. 
 “Letters of Credit”: the Commercial L/Cs and the Standby L/Cs; individually,
a “Letter of Credit.” 
 “Lien”: any mortgage, deed of trust, pledge, hypothecation,
assignment, deposit arrangement, encumbrance, lien (statutory or other), claim, hypothecation, charge or preference, priority or other security agreement or preferential arrangement of any kind or nature whatsoever (including, without limitation,
any conditional sale or other title retention agreement, any financing lease having substantially the same economic effect as any of the foregoing, and the filing of any financing statement under the UCC or comparable law of any jurisdiction in
respect of any of the foregoing). 
 “Loans”: the Swing Line Loans, the Term Loans, and the Revolving Credit
Loans; individually, a “Loan.” 
 “Majority Facility Lenders”: (a) with respect to the
Revolving Credit Facility, the holders of in excess of 50% of the Revolving Credit Commitments and any Incremental Revolving Commitments or, if the Revolving Credit Commitments and Incremental Revolving Commitments have been

  

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terminated in full, the Revolving Credit Exposure, (b) with respect to the Term B Loan Facility, the holders of in excess of 50% of the Tranche B Term Loans then outstanding and
(c) with respect to any Incremental Term Loan that is not a Tranche B Term Loan, the holders of in excess of 50% of such Tranche of Incremental Term Loans then outstanding; provided that the unused Revolving Credit Commitments and any
Incremental Revolving Commitments of, and the portion of the Revolving Credit Exposure, Tranche B Term Loans and Incremental Term Loans, as applicable, held or deemed held by, any Defaulting Lender shall be excluded for purposes of making a
determination of Majority Facility Lenders. 
 “Material Adverse Effect”: a material adverse effect on
(i) the business, assets, operations, financial condition or results of operations of Holdings and its Subsidiaries, taken as a whole, (ii) the ability of Holdings or any of its Subsidiaries to perform its respective obligations under any
Credit Document, (iii) the rights and remedies of the Lenders under any Credit Document or (iv) the value of the Collateral or the validity, enforceability, perfection or priority of the Liens granted to the Administrative Agent (for its
benefit and for the benefit of the other Secured Parties) on the Collateral pursuant to the Security Documents. 
 “Material Subsidiary”: any Subsidiary that would be a “significant subsidiary” of Holdings within the meaning of Rule 1-02(w) of Regulation S-X under the Securities Act of 1933 (replacing references to 10 per
cent therein with 5 per cent), or any group of Subsidiaries that together would constitute a Material Subsidiary. 
 “Moody’s”: Moody’s Investors Service, Inc. 
 “Mortgaged Property”: any
Real Property covered by a Mortgage delivered pursuant to subsection 7.9(d). 
 “Mortgages”: each of the
mortgages and deeds of trust in respect of Real Property made by any Credit Party in favor of, or for the benefit of, the Administrative Agent for its benefit and for the benefit of the other Secured Parties, substantially in the form of Exhibit
G hereto (with such reasonable changes thereto as shall be advisable under the law of the jurisdiction in which such mortgage or deed of trust is to be recorded and otherwise as shall be reasonably acceptable to the Administrative Agent), as the
same may be amended, supplemented or otherwise modified from time to time. 
 “Multiemployer Plan”: a
multiemployer plan within the meaning of Section 4001(a)(3) of ERISA (i) to which any ERISA Entity is making or accruing an obligation to make contributions or (ii) to which any ERISA Entity has within the preceding five plan years
made contributions. 
 “Net Proceeds”: the aggregate cash proceeds received by Holdings or any of its
Subsidiaries in respect of: 
 (a) any issuance or borrowing of any Indebtedness (including debt securities
convertible into, or exchangeable or exercisable for, Capital Stock) by Holdings or any of its Sub sidiaries; 
 (b) any Asset Sale; provided that (i) so long as no Event of Default then exists, the proceeds of any Asset Sale shall constitute Net Proceeds only to the extent such proceeds are not reinvested in properties or assets owned (or
to be owned) by (x) a Credit Party, in the event such

  

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Asset Sale was effected by a Credit Party, or (y) Holdings or any of its Subsidiaries, in the event such Asset Sale was effected by any Subsidiary that is not a Credit Party, in each case
within one year from the date of receipt thereof, and (ii) the aggregate outstanding amount of proceeds held by Holdings and its Subsidiaries at any time for reinvestment in respect of any property sold pursuant to this paragraph shall not
exceed $5,000,000; 
 (c) any insurance recoveries in respect of any Destruction or any proceeds or awards in
respect of any Taking; provided that so long as no Event of Default then exists under paragraph (a), (e), (f), (g) or (h) of Section 9, the proceeds of any such insurance recoveries in respect of any Destruction or proceeds or
award of any such Taking shall constitute Net Proceeds only to the extent they are not reinvested in properties or assets owned (or to be owned) by (x) a Credit Party, in the event any asset of a Credit Party was the subject of such Destruction
or Taking, or (y) Holdings or any of its Subsidiaries, in the event that any asset of any Subsidiary that is not a Credit Party was the subject of such Destruction or Taking, in each case within one year from the date of receipt thereof;
provided however that this clause (c) shall not include the proceeds of (i) any business interruption insurance or (ii) general liability or other liability insurance policies; and 
 (d) any cash payments received in respect of promissory notes delivered to Holdings or any of its Subsidiaries in respect of
an Asset Sale delivered to Holdings or such Subsidiary in respect of an Asset Sale; 
 in each case, net of (without duplication) (w) to
the extent such Indebtedness and such Lien are permitted hereunder, the amount required to repay any Indebtedness (other than the Loans) secured by a Lien on any assets of Holdings or any of its Subsidiaries (that are collateral for any such debt
securities or loans) that are sold or otherwise disposed of in connection with such Asset Sale or subject to the applicable Destruction or Taking, (x) the reasonable expenses (including legal fees and brokers’ and underwriters’
commissions, lender fees or credit enhancement fees incurred in effecting the applicable event or events described in clauses (a) through (d) above, (y) any Taxes (including any withholding or distributions in respect of taxes)
reasonably attributable to the applicable event or events described in clauses (a) through (d) above and reasonably estimated by Holdings or its Subsidiaries to be actually payable and (z) in the case of any receipt of proceeds by a
Subsidiary, any amount required to be distributed to the holders of any Capital Stock in the respective Subsidiary other than Holdings, each Borrower or any of its Subsidiaries (or in any other Subsidiary which directly or indirectly holds equity
interests in such Subsidiary). 
 “Non-Bank Certificate”: a certificate substantially in the form of Exhibit
H hereto. 
 “Non-Consenting Lender”: as defined in subsection 11.1. 
 “Non-Extension Notice Date”: as defined in subsection 3.5(b). 
 “Non-Qualified Subsidiary”: each Subsidiary of Holdings that is not a Borrower or a Subsidiary Guarantor or required to
become a Subsidiary Guarantor pursuant to subsection 7.9. 
 “Notes”: the Swing Line Note, the Revolving Credit
Notes and the Term Notes; each of the Notes, a “Note.” 
  

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 “Obligations”: as defined in the Security Agreement. 
 “OFAC”: as defined in subsection 5.27(b)(v). 
 “Officer”: with respect to any corporation, its Chairman of the Board of Directors (if an officer) or its President or one of its Vice Presidents or its Chief Financial Officer or its
Treasurer or any Assistant Treasurer or its Secretary or one of its Assistant Secretaries, and, with respect to any other entity, persons acting in a similar capacity. 
 “Officer’s Certificate”: a certificate of the entity in question executed on its behalf by an Officer of such entity. 
 “OID”: as defined in subsection 2.1(b)(iii). 
 “Other List”: as defined in subsection 7.15. 
 “Other
Taxes”: as defined in subsection 4.14(d)(ii). 
 “Parent Guarantee”: the Parent Guarantee,
substantially in the form of Exhibit I-2 hereto, to be made by any Guarantor other than Guarantors that are Subsidiaries of either Borrower in favor of the Administrative Agent for the benefit of the Secured Parties, as the same may be
amended, modified or supplemented from time to time. 
 “Participants”: as defined in subsection 11.6(b).

 “Participating Lender”: any Revolving Credit Lender (other than the Issuing Lender) with respect to its L/C
Participating Interest in each Letter of Credit. 
 “Patriot Act”: as defined in subsection 11.16. 

“PBGC”: the Pension Benefit Guaranty Corporation established pursuant to Subtitle A of Title IV of ERISA or any
successor thereto. 
 “Pension Plan”: an employee pension benefit plan (other than a Multiemployer Plan) that
is covered by Title IV of ERISA or subject to the minimum funding standards under Section 412 of the Code or Section 302 of ERISA and is maintained or contributed to by any ERISA Entity or with respect to which Holdings or any of its
Subsidiaries could incur liability by application of Section 4069 of ERISA. 
 “Permitted Acquisition”: as
defined in subsection 8.6(g). 
 “Permitted Encumbrances”: with respect to any Real Property, the Liens
described in clauses (a), (c), (d), (g), (i), (j), (p) and (q) of subsection 8.2. 
 “Permitted
Investors”: ABRY Partners IV, L.P., ABRY Mezzanine Partners, L.P., ABRY Investment Partnership, L.P., Dennis Dracup, Michael Schmidt and Louis Provenzano. 
  

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 “Permitted Liens”: Liens permitted to exist under subsection 8.2.

 “Permitted Tax Distribution”: with respect to any taxable year (or portion thereof) with respect to which
Holdings is treated a partnership or disregarded entity for U.S. federal, state and/or local income tax purposes, distributions to Holdings’ direct owner(s) to fund the income tax liabilities of such owner(s) (or, if a direct owner is a
pass-through entity, of an indirect owner) for such taxable year (or portion thereof) resulting from Holdings being a partnership or disregarded entity for U.S. federal, state and/or local income tax purposes, in an aggregate amount assumed to equal
the product of (i) the portion of Holdings’ net taxable income for such taxable year (or portion thereof) (either (a) as reported on Holdings’ U.S. federal income tax return (with respect to any taxable year or portion thereof
beginning after the date hereof) or (b) as a result of any audit adjustment after the date hereof (with respect to any taxable year)) reduced by any cumulative net taxable loss with respect to all prior taxable years (or portions thereof)
beginning after the date hereof (determined as if all such periods were one period) to the extent such cumulative net taxable loss is of a character (ordinary or capital) that would permit such loss to be deducted against the income of the taxable
year in question (or portion thereof) and (ii) the highest combined marginal federal and applicable state and/or local income tax rate (taking into account the deductibility of state and local income taxes for U.S. federal income tax purposes
and the character of the taxable income in question (i.e., long term capital gain, qualified dividend income, etc.)) applicable to any such direct or indirect owner of Holdings for the taxable year in question (or portion thereof). 
 “Person”: an individual, partnership, corporation, business trust, joint stock company, limited liability company, trust,
unincorporated association, joint venture, Governmental Authority or other entity of whatever nature. 
 “Pro Forma
Basis”: (a) following (i) any Permitted Acquisition or (ii) any sale, transfer, lease or other disposition of assets outside of the ordinary course of business permitted by subsection 8.5 during the relevant periods,
Consolidated EBITDA and Consolidated Interest Expense for the relevant periods shall be calculated only after giving pro forma effect thereto, as if the Permitted Acquisition or sale, transfer, lease or other disposition of assets (and, in each
case, any related incurrence, repayment or assumption of Indebtedness, with any new Indebtedness being deemed to be amortized over the relevant period in accordance with its terms, and assuming that any Revolving Credit Loans borrowed in connection
with such acquisition are repaid with excess cash balances when available) had occurred on the first day of the relevant period for determining Consolidated EBITDA or Consolidated Interest Expense and (b) any pro forma calculations under clause
(a) of this definition may include operating and other expense reductions and other adjustments resulting from any such transaction that is being given pro forma effect to the extent that such operating and other expense reductions and other
adjustments (i) would be permitted to be reflected in pro forma financial information complying with the requirements of GAAP and Article XI of Regulation S-X under the Securities Act of 1933, as amended, as interpreted by the Staff of the SEC;
(ii) were actually implemented by the business that was the subject of any such transaction within 12 months after the date of such transaction and are supportable and quantifiable by the underlying accounting records of such business; or
(iii) relate to the business that is the subject of such transaction and are reasonably determined by Holdings to be probable based on upon specifically identifiable actions to be taken within 12 months after the date of such transaction and,
in each case are certified by an Officer of Holdings (accompanied by reasonably detailed supporting evidence) in a signed certificate of such Officer. 
  

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 “Property”: any right, title or interest in or to property or assets of any
kind whatsoever, whether real, personal or mixed and whether tangible or intangible and including Capital Stock or other ownership interests of any Person. 
 “Proposed Change”: as defined in subsection 11.1. 
 “Purchase Money Indebtedness”: Indebtedness (excluding Financing Leases), incurred for the purpose of financing all or any part of the purchase price of property, plant or equipment used in the business of Holdings, the
Borrowers and the Qualified Subsidiaries or the cost of installation, construction or improvement thereof; provided that (1) the amount of such Indebtedness shall not exceed such purchase price or cost and (2) such Indebtedness
shall be incurred within 120 days after such acquisition of such asset by the Holdings, the Borrowers or any Qualified Subsidiary or such installation, construction or improvement. 
 “Qualified Public Offering”: any public offering of the common (or other voting) Capital Stock of Holdings or its successor
or any of its Subsidiaries (other than any such Subsidiary that is also a Subsidiary of Holdings) pursuant to an effective registration statement (other than a registration statement on Form S-4, S-8 or any successor or similar form) filed under the
Securities Act of 1933, as amended, where the gross proceeds raised are not less than $50,000,000. 
 “Qualified
Subsidiary”: each Subsidiary of Holdings in existence on the Closing Date and any direct or indirect Subsidiary of Holdings formed or acquired after the Closing Date, in each case, other than the Borrowers and Non-Qualified Subsidiaries.

 “Real Property”: the Leased Property and the Fee Property. 
 “Refinance”: to refinance, repay, prepay, replace, renew or refund. 
 “Refinancing”: as defined in the recitals hereto. 
 “Refinancing Indebtedness”: Indebtedness incurred to Refinance other Indebtedness (the “Refinanced
Indebtedness”); provided 
 (i) the principal amount (or accreted value, in the case of
Indebtedness issued at a discount) of the Refinancing Indebtedness does not exceed the principal amount (or accreted value, as the case may be) of the Refinanced Indebtedness plus the amount of accrued and unpaid interest on the Refinanced
Indebtedness, any premium paid to the holders of the Refinanced Indebtedness and reasonable expenses incurred in connection with the incurrence of the Refinancing Indebtedness; 
 (ii) the Refinancing Indebtedness is the obligation of the same Person as that of the Refinanced Indebtedness; 
 (iii) if the Refinanced Indebtedness was subordinated to the Loans, then such Refinancing Indebtedness, by its terms, is
subordinate in right of payment to the Loans, at least to the same extent as the Refinanced Indebtedness; 
  

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 (iv) the Refinancing Indebtedness shall have a maturity that is not earlier
than (x) the maturity of the Indebtedness being Refinanced or (y) the Tranche B Maturity Date; 
 (v)
the Refinancing Indebtedness shall have a longer or equal weighted average life than the Indebtedness being Refinanced; and 
 (vi) the Refinancing Indebtedness is secured only to the extent, if at all, and by the assets, that the Refinanced Indebtedness being repaid or amended is secured. 
 “Refunded Swing Line Loans”: as defined in subsection 3.4(b). 
 “Register”: as defined in subsection 11.6(d). 
 “Regulation U”: Regulation U (12 C.F.R. Part 221) of the Board of Governors of the United States Federal Reserve System (or
any successor), as the same may be modified and supplemented and in effect from time to time. 
 “Regulation
X”: Regulation X (12 C.F.R. Part 224) of the Board of Governors of the United States Federal Reserve System (or any successor), as the same may be modified and supplemented and in effect from time to time. 
 “Reorganization”: with respect to any Multiemployer Plan, the condition that such Multiemployer Plan is in reorganization
as such term is used in Section 4241 of ERISA. 
 “Required Lenders”: at any time, the holders of in
excess of 50% of the sum of (i) the Term Loans then outstanding and (ii) the Revolving Credit Commitments and/or Incremental Revolving Commitments then outstanding or, if the Revolving Credit Commitments and Incremental Revolving
Commitments have been terminated in full, the Revolving Credit Exposure then outstanding. The Term Loans and the Revolving Credit Commitments and/or Incremental Revolving Commitments of any Defaulting Lender shall be disregarded in determining
Required Lenders at any time. 
 “Requirement of Law”: as to any Person, the Articles or Certificate of
Incorporation and By-Laws or other organizational or governing documents of such Person, and any law, treaty, rule or regulation, order or determination of an arbitrator or a court or other Governmental Authority, in each case, applicable to or
binding upon such Person or any of its property or to which such Person or any of its property is subject. 
 “Responsible Officer”: with respect to any Person, the president, chief executive officer, the chief operating officer, the chief financial officer, assistant treasurer, controller or any vice president of such Person.

 “Reuters Page LIBOR01”: as defined in the definition of Eurodollar Base Rate. 
 “Revolving Credit Commitment”: as to any Lender, its obligations to (i) make Revolving Credit Loans (other than
Incremental Revolving Loans) to the Borrowers pursuant to subsection 3.1 and (ii) purchase its L/C Participating Interest in any Letter of Credit, in an aggregate amount not to exceed the amount set forth under such Lender’s name in
Schedule I hereto opposite the caption “Revolving

  

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Credit Commitment” or in Schedule 1 to the Assignment and Acceptance by which such Lender acquired its Revolving Credit Commitment, as the same may be reduced from time to time
pursuant to subsection 4.3 or 4.5 or adjusted pursuant to subsection 11.6(c); collectively, as to all the Lenders, the “Revolving Credit Commitments.” The aggregate principal amount of the Revolving Credit Commitments on the Closing
Date is $50,000,000. 
 “Revolving Credit Commitment Percentage”: as to any Lender at any time, the percentage
of the aggregate Revolving Credit Commitments and/or any Incremental Revolving Commitments then constituted by such Lender’s Revolving Credit Commitment and/or Incremental Revolving Commitments. 
 “Revolving Credit Commitment Period”: the period from and including the Business Day immediately after the Closing Date to
but not including the Business Day immediately prior to the Revolving Credit Termination Date. 
 “Revolving Credit
Exposure”: the sum of (i) the aggregate unpaid principal amount of the Revolving Credit Loans, (ii) participations in Swing Line Loans, (iii) the aggregate amount available to be drawn at such time under all outstanding
Letters of Credit and (iv) L/C Obligations. 
 “Revolving Credit Facility”: as defined in the definition
of Facility. 
 “Revolving Credit Lender”: any Lender with a Revolving Credit Commitment and/or an Incremental
Revolving Commitment. 
 “Revolving Credit Loan” and “Revolving Credit Loans”: as defined in
subsection 3.1(a). 
 “Revolving Credit Note”: as defined in subsection 4.16(e). 
 “Revolving Credit Termination Date”: the earlier of (a) the fifth anniversary of the Closing Date or, if such date is
not a Business Day, the immediately preceding Business Day and (b) such other earlier date as the Revolving Credit Commitments and any Incremental Revolving Commitments shall terminate hereunder. 
 “Sale and Leaseback Transaction”: any arrangement, directly or indirectly, with any Person whereby it shall sell or
transfer any property used or useful in its business, whether owned as of the Closing Date or thereafter acquired, and thereafter rent or lease such property or other property which it intends to use for substantially the same purpose or purposes as
the property being sold or transferred (it being understood that this definition does not include the sale or transfer of property and the subsequent lease of property with a materially higher fair market value than the property being sold or
transferred and that is used for substantially the same purpose). 
 “SDN List”: as defined in subsection 7.15.

 “SEC”: the Securities and Exchange Commission, any successor thereto and any analogous Governmental
Authority. 
  

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 “Secured Parties”: the collective reference to the Administrative Agent,
the Lenders and each party to an Interest Rate Agreement relating to the Loans if at the date of entering into such Interest Rate Agreement such Person was a Lender or an Affiliate of a Lender. 
 “Securities Account”: as defined in the UCC. 
 “Security Agreement”: the security agreement dated as of November 4, 2009, substantially in the form of Exhibit E hereto to be entered into by each of the Credit Parties in
favor of the Administrative Agent for its benefit and for the benefit of the other Secured Parties, as the same may be amended, modified or supplemented from time to time. 
 “Security Agreements”: the Security Agreement and any security agreement which may from time to time be executed and
delivered by the Credit Parties pursuant to subsection 7.9. 
 “Security Documents”: the Security Agreements,
any Mortgages, all UCC or other financing statements and other instruments of perfection required by this Agreement, the Security Agreements or the Mortgages to be executed, delivered and/or filed or recorded, and any other documents utilized to
pledge to the Administrative Agent, for its benefit and for the benefit of the other Secured Parties, any other property or assets as collateral for the Obligations. 
 “Senior Discount Notes”: as defined in the recitals hereto. 
 “Senior Subordinated Notes”: as defined in the recitals hereto. 
 “Solvent” and
“Solvency”: when used with respect to any Person, as of any date of determination, (a) the amount of the “present fair saleable value” of the assets of such Person will, as of such date, exceed the amount of all
“liabilities of such Person, contingent or otherwise”, as of such date, as such quoted terms are determined in accordance with applicable federal and state laws governing determinations of the insolvency of debtors, (b) the present
fair saleable value of the assets of such Person will, as of such date, be greater than the amount that will be required to pay the liability of such Person on its debts as such debts become absolute and matured, (c) such Person will not have,
as of such date, an unreasonably small amount of capital with which to conduct its business, and (d) such Person will be able to pay its debts as they mature. For purposes of this definition, (i) “debt” means liability on
a “claim”, and (ii) “claim” means any (x) right to payment, whether or not such a right is reduced to judgment, liquidated, unliquidated, fixed, contingent, matured, unmatured, disputed, undisputed, legal,
equitable, secured or unsecured, or (y) right to an equitable remedy for breach of performance if such breach gives rise to a right to payment, whether or not such right to an equitable remedy is reduced to judgment, fixed, contingent, matured
or unmatured, disputed, undisputed, secured or unsecured. 
 “S&P”: Standard and Poor’s Ratings
Services, a division of The McGraw-Hill Companies, Inc. 
 “SPV”: as defined in subsection 11.6(i). 

“Standby L/C”: an irrevocable letter of credit under which the Issuing Lender agrees to make payments in Dollars for the
account of the Borrowers, on behalf of Holdings, the Borrowers or any Qualified Subsidiary in respect of obligations of Holdings, the Borrowers or such Qualified Subsidiary

  

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incurred pursuant to contracts made or performances undertaken or to be undertaken or like matters relating to contracts to which the Holdings, the Borrowers or such Qualified Subsidiary is or
proposes to become a party in Holdings’, the Borrowers’ or such Qualified Subsidiary’s business, including, without limiting the foregoing, for insurance purposes or in respect of advance payments or as bid or performance bonds or for
any other purpose for which a standby letter of credit might customarily be issued. 
 “Subordinated
Indebtedness”: Indebtedness that is subordinated to other obligations of the issuer or obligor thereof, as the case may be, on terms and conditions and pursuant to the documentation reasonably satisfactory to the Administrative Agent.

 “Subsidiary”: as to any Person, a corporation, partnership, limited liability company or other entity of
which shares of stock of each class or other interests having ordinary voting power (other than stock or other interests having such power only by reason of the happening of a contingency) to elect a majority of the board of directors or other
managers of such corporation, partnership or other entity are at the time owned, or the management of which is otherwise controlled, by such Person or by one or more Subsidiaries of such Person or by such Person and one or more Subsidiaries of such
Person. A Subsidiary shall be deemed wholly owned by a Person who owns directly or indirectly all of the voting shares of stock or other interests of such Subsidiary having voting power under ordinary circumstances to vote for directors or other
managers of such corporation, partnership or other entity, except for directors’ qualifying shares. Unless otherwise qualified, all references to a “Subsidiary” or to “Subsidiaries” in this Agreement shall refer to a
Subsidiary or Subsidiaries of Holdings. 
 “Subsidiary Guarantee”: the Subsidiary Guarantee, substantially in
the form of Exhibit I-1 hereto, to be made by any Guarantor that is a Subsidiary of either Borrower in favor of the Administrative Agent for the ratable benefit of the Lenders, as the same may be amended, modified or supplemented from
time to time. 
 “Subsidiary Guarantor”: each of (1) each Subsidiary of Holdings listed on Schedule
II hereto and (2) each Subsidiary of Holdings which pursuant to subsection 7.9 becomes a party to the Subsidiary Guarantee; provided that no Foreign Subsidiary shall be required to be a Subsidiary Guarantor. 
 “Survey”: a survey of any Mortgaged Property (and all improvements thereon): (i) prepared by a surveyor or engineer
licensed to perform surveys in the state, province or country where such Mortgaged Property is located, (ii) dated as of a date reasonably acceptable to the Administrative Agent, (iii) certified by the surveyor (in a manner reasonably
acceptable to the Administrative Agent) to the Administrative Agent and the Title Company, and (iv) complying in all material respects with the minimum detail requirements of the American Land Title Association as such requirements are in
effect on the date of preparation of such survey; provided, however, that such survey is in a form sufficient for the Title Company to remove all standard survey exceptions from the title insurance policy (or commitment) and issue a survey
and comprehensive endorsement with respect to such Mortgaged Property. 
 “Swing Line Commitment”: the Swing
Line Lender’s obligation to make Swing Line Loans pursuant to subsection 3.4. 
 “Swing Line Lender”: Bank
of America, N.A., in its capacity as lender of the Swing Line Loans. 
  

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 “Swing Line Loan Participation Certificate”: a certificate in substantially
the form of Exhibit J hereto. 
 “Swing Line Loan” and “Swing Line Loans”: as defined
in subsection 3.4(a). 
 “Swing Line Note”: as defined in subsection 4.16(e). 
 “Syndication Agent”: as defined in the preamble hereto. 
 “Taking”: any taking of any assets of Holdings or any Subsidiary or any portion thereof, in or by condemnation or other
eminent domain proceedings pursuant to any Law, general or special, or by reason of the temporary requisition of the use of such assets or any portion thereof, by any Governmental Authority, civil or military. 
 “Taxes”: (i) means any and all present or future taxes, duties, levies, fees, assessments, imposts, deductions,
withholdings or other similar changes imposed by any Governmental Authority (whether domestic or foreign and including any federal, state, United States possession, county, local, provincial or foreign government or any subdivision or taxing agency
thereof), whether computed on a separate, consolidated, unitary, combined or other basis and any and all liabilities (including interest, fines, penalties or additions to tax) with respect to the foregoing, and (ii) any transferee, successor,
joint and several, contractual or other liability (including liability pursuant to Treasury Regulation § 1.1502-6 (or any similar provision of state, local or non-United States law)) in respect of any item described in clause (i). 

“Term B Loan Facility”: as defined in the definition of Facility. 
 “Term Loan” and “Term Loans”: as defined in subsection 2.1(a). 
 “Term Loan Commitments”: collectively, the Tranche B Term Loan Commitments and any Incremental Term Commitment;
individually, a “Term Loan Commitment.” 
 “Term Note”: a Tranche B Term Note or any
Incremental Term Note, as the context shall require, and collectively, the “Term Notes.” 
 “Termination Date”: as defined in subsection 11.17. 
 “Title Company”: such title
insurance company as shall be retained by the Borrowers and reasonably acceptable to the Administrative Agent. 
 “Title
Policy”: a Lender’s title insurance policy paid for by the Borrowers, and issued by the Title Company, together with such endorsements (including, without limitation, “tie-in” or “cluster,” first loss, last dollar,
usury, contiguity, revolving credit, doing business, non-imputation, public road access, survey, variable rate, zoning (provided that with respect to zoning, the Borrowers may, in lieu of such endorsement, deliver a zoning compliance letter
prepared by the appropriate Governmental Authority or a zoning and site requirement summary report prepared by the Planning and Zoning Resource Corporation or other similar service reasonably acceptable to the Administrative Agent) and so-called
comprehensive coverage over covenants and restrictions), coinsurance and reinsurance as may be reasonably

  

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requested by the Administrative Agent, provided that such endorsements are available in a given jurisdiction, in form and substance reasonably acceptable to the Administrative Agent,
insuring the Mortgage as a first Lien on the relevant Mortgaged Property, subject only to Permitted Encumbrances and such other Liens expressly agreed to by the Administrative Agent. 
 “Total Leverage Ratio”: at any date, the ratio, on a Pro Forma Basis, of (a) Consolidated Indebtedness at such date to
(b) Consolidated EBITDA for the most recently completed four fiscal quarters of Holdings for which financial statements have been or are required to be provided to the Lenders pursuant to subsection 7.1. 
 “Tranche”: the Tranche B Term Loans or Incremental Term Loans (that are not Tranche B Term Loans) or the Revolving Credit
Commitment or Incremental Revolving Commitment, as the case may be. 
 “Tranche B Installment Payment Date”: as
defined in subsection 4.6(a). 
 “Tranche B Lender”: each Lender that has a Tranche B Term Loan Commitment or
is the holder of a Tranche B Term Loan. 
 “Tranche B Maturity Date”: the date which is six years after the
Closing Date or, if such date is not a Business Day, the immediately preceding Business Day. 
 “Tranche B Term
Loan”: as defined in subsection 2.1(a). 
 “Tranche B Term Loan Commitment”: as to any Tranche B
Lender, its obligation to make a Tranche B Term Loan to the Borrowers pursuant to subsection 2.1 (a) in an aggregate amount not to exceed the amount set forth under such Lender’s name in Schedule I hereto or in an Incremental Loan
Amendment or in Schedule 1 to the Assignment and Acceptance pursuant to which a Lender acquires its Tranche B Term Loan Commitment, as the same may be adjusted pursuant to subsection 11.6(c); collectively, as to all the Tranche B Lenders, the
“Tranche B Term Loan Commitments.” The aggregate principal amount of the Tranche B Term Loan Commitments on the Closing Date is $525,000,000.00. 
 “Tranche B Term Loan Commitment Percentage”: as to any Tranche B Lender at any time, the percentage of the aggregate Tranche B Term Loan Commitments then constituted by such Lender’s
Tranche B Term Loan Commitment (or, after the Tranche B Term Loans are made, the percentage of the aggregate outstanding principal amount of the Tranche B Term Loans then constituted by the principal amount of such Tranche B Lender’s Tranche B
Term Loan). 
 “Tranche B Term Note”: as defined in subsection 4.16(e). 
 “Transactions”: the execution and delivery of the Credit Documents and the initial extension of credit hereunder, the
Refinancing and the payment of fees and expenses in connection with any of the foregoing. 
 “Transferee”: as
defined in subsection 11.6(f). 
 “Type”: as to any Loan, its nature as an Alternate Base Rate Loan or
Eurodollar Loan. 
  

 
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 “UCC”: the Uniform Commercial Code as in effect in the applicable
jurisdiction. 
 “UK GAAP”: the generally accepted accounting practice in the United Kingdom as in effect from
time to time. 
 “UK II Credit Facility”: as defined in the recitals hereto. 
 “UK II Mezzanine Facility”: as defined in the recitals hereto. 
 “Uniform Customs”: the Uniform Customs and Practice for Documentary Credits (2007 Revision), International Chamber of
Commerce Publication No.600, and any amendments thereof. 
 “United States”: the United States of America.

 “United States Person”: any Person organized under the laws of the United States or any state thereof or the
District of Columbia. 
 “Withdrawal Liability”: liability to a Multiemployer Plan as a result of a complete or
partial withdrawal from such Multiemployer Plan, as such terms are defined in Part 1 of Subtitle E of Title IV of ERISA. 
 1.2.
Rules of Construction. (a) In this Agreement and each other Credit Document, unless the context clearly requires otherwise (or such other Credit Document clearly provides otherwise), references to (i) the plural include the
singular, the singular the plural and the part the whole; (ii) Persons include their respective permitted successors and assigns or, in the case of governmental Persons, Persons succeeding to the relevant functions of such Persons;
(iii) agreements (including this Agreement), promissory notes and other contractual instruments include subsequent amendments, assignments, and other modifications thereto, but only to the extent such amendments, assignments or other
modifications thereto are not prohibited by their terms or the terms of any Credit Document; (iv) statutes and related regulations include any amendments of same and any successor statutes and regulations; and (v) time shall be a reference
to New York, New York time. Where any provision herein refers to action to be taken by any Person, or which such Person is prohibited from taking, such provision shall be applicable whether such action is taken directly or indirectly by such Person.

 (b) In this Agreement and each other Credit Document, unless the context clearly requires otherwise (or such other Credit
Document clearly provides otherwise), (i) “amend” shall mean “amend, restate, amend and restate, supplement or modify”; and “amended,” “amending” and “amendment”
shall have meanings correlative to the foregoing; (ii) in the computation of periods of time from a specified date to a later specified date, “from” shall mean “from and including”; “to” and
“until” shall mean “to but excluding”; and “through” shall mean “to and including”; (iii) “hereof,” “herein” and “hereunder” (and similar
terms) in this Agreement or any other Credit Document refer to this Agreement or such other Credit Document, as the case may be, as a whole and not to any particular provision of this Agreement or such other Credit Document;
(iv) “including” (and similar terms) shall mean “including without limitation” (and similarly for similar terms); (v) “satisfactory to” the Administrative Agent or the Arrangers shall mean in
form, scope and substance and on terms and conditions satisfactory to the Administrative Agent or the Arrangers, as the case may be; (vi) references to “the date hereof” shall mean the Closing Date;
(vii) “permitted” (and similar terms), with respect to any Credit Document, means

  

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permitted in accordance with the terms of such Credit Document, whether express, implied or by operation of any consent, waiver or amendment and (viii) “asset” and
“property” shall have the same meaning and effect and refer to all tangible and intangible assets and property, whether real, personal or mixed and of every type and description. 
 (c) In this Agreement unless the context clearly requires otherwise, any reference to (i) an Annex, Exhibit or Schedule is to an Annex,
Exhibit or Schedule, as the case may be, attached to this Agreement and constituting a part hereof, and (ii) a Section or other subsection is to a Section or such other subsection of this Agreement. 
 (d) Unless otherwise specified, all references herein to the amount of a Letter of Credit at any time shall be deemed to mean the maximum
undrawn face amount of such Letter of Credit after giving effect to all increases thereof contemplated by such Letter of Credit or the L/C Application related thereto, whether or not such maximum face amount is in effect at such time. 
 (e) All accounting terms not specifically or completely defined herein shall be construed in conformity with, and all financial data
(including financial ratios and other financial calculations) required to be submitted pursuant to this Agreement shall be prepared in conformity with, GAAP, except as otherwise specifically prescribed herein. 
 (f) All financial statements delivered hereunder shall be prepared, and all financial covenants contained herein shall be calculated,
without giving effect to any election under Statement of Financial Accounting Standards 159 (or any similar accounting principle) permitting a Person to value its financial liabilities at the fair value thereof. 
 SECTION 2. TRANCHE B TERM LOANS; INCREMENTAL LOANS 
 2.1. Tranche B Term Loans; Incremental Loans. (a) Subject to the terms and conditions hereof, (i) each Tranche B Lender severally agrees to make a loan in Dollars (individually, a
“Tranche B Term Loan” and collectively, the “Tranche B Term Loans”) to the Borrowers on the Closing Date, in an aggregate principal amount equal to such Lender’s Tranche B Term Loan Commitment, and
(ii) each Lender making an Incremental Term Commitment severally agrees to make a Loan to the Borrowers on the date of an Incremental Loan Amendment therefor, in an aggregate principal amount equal to such Lender’s Incremental Term
Commitment (collectively, the “Incremental Term Loans”; together with the Tranche B Term Loans, the “Term Loans”). 
 (b) (i) So long as no Default or Event of Default has occurred and is continuing, at any time and from time to time on no more than five occasions after the Closing Date, the Borrowers may request
pursuant to the procedure set forth in, and in accordance with the terms of, subsection 2.1(b)(iii), the addition of an Incremental Facility consisting of an increase to the existing Revolving Credit Facility (an “Incremental Revolving
Loan”), or Tranche B Term Loans or a new tranche of Term Loans; provided, however, that the Borrowers may not make a request for any Incremental Facility if after giving effect thereto the sum of all then outstanding Incremental
Revolving Loans, unused Incremental Revolving Commitments, Incremental Term Loans and unused Incremental Term Commitments would exceed the greater of (x) Consolidated EBITDA for the most recently completed four fiscal quarters of Holdings for
which financial statements have been provided to the Lenders pursuant to subsection 7.1and (y) $125,000,000. Each Incremental Facility shall: 
 (A) be in an amount not less that $20,000,000; 
  

 
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 (B) have such pricing as may be agreed by the Borrowers and the Lenders
providing such Incremental Loans pursuant to the provisions of this subsection 2.1(b); and 
 (C) except as
specifically provided in the applicable Incremental Loan Amendment, this subsection (C) and subsection (B) above or in subsection 2.1(b)(iii), have all of the same terms and conditions as the Revolving Credit Loans (if such Incremental
Loans are Incremental Revolving Loans) or the Tranche B Term Loans (if such Incremental Loans are Tranche B Term Loans); provided that the maturity date of the Incremental Term Loans shall in any event be no earlier than the Incremental Term
Maturity Date. 
 In addition, unless otherwise specifically provided in this Agreement, all references in the Credit Documents to Revolving
Credit Loans or Tranche B Term Loans shall be deemed, unless the context otherwise requires, to include references to Incremental Revolving Loans or Incremental Term Loans or Tranche B Term Loans, respectively, made pursuant to this Agreement. No
Lender shall have any obligation to make an Incremental Loan unless and until it commits to do so. Commitments in respect of Incremental Loans shall become Commitments under this Agreement pursuant to (x) an amendment (each, an
“Incremental Loan Amendment”) to this Agreement executed by each Borrower, each Lender or other approved financial institution agreeing to provide such Commitment (and no other Lender shall be required to execute such amendment),
and the Administrative Agent, and (y) any amendments to the other Credit Documents (executed by the relevant Credit Party and the Administrative Agent only) as the Administrative Agent shall reasonably deem appropriate to effect such purpose.
Notwithstanding anything to the contrary contained herein, the effectiveness of such Incremental Loan Amendment shall be subject to the receipt by the Administrative Agent of an Officer’s Certificate of Holdings executed by a Responsible
Officer of Holdings certifying that immediately prior to and after giving effect to the incurrence of the Incremental Facility (A) each of the representations and warranties made by the Credit Parties in or pursuant to the Credit Documents
shall be true and correct in all material respects, (B) Holdings is in compliance with each of the financial covenants contained in subsection 8.9 on a Pro Forma Basis, based on reasonably detailed calculations of Holdings and its Subsidiaries
attached to such certificate which have been prepared on a Pro Forma Basis giving effect to any Borrowing made hereunder on such date and the consummation of any related transaction and (C) no Default or Event of Default shall have occurred and
be continuing or be caused by the incurrence of the Incremental Facility and the consummation of any related transaction. 
 (ii) So long as (x) the Borrowers shall have given the Administrative Agent no less than five Business Days’ prior notice of the Incremental Loan Amendment’s effectiveness and (y) any financial institution not
theretofore a Lender that is providing an Incremental Revolving Commitment and/or an Incremental Term Commitment shall have become a Lender under this Agreement pursuant to an Incremental Loan Amendment, then the Incremental Revolving Commitment
and/or Incremental Term Commitment being requested by the Borrowers shall become effective under this Agreement upon the effectiveness of such Incremental Loan Amendment. Upon such effectiveness, Schedule I hereto shall be deemed amended to
reflect such Commitments. In the event that an Incremental Facility shall have become effective, the Lender or Lenders providing such Incremental Revolving Commitment and/or Incremental Term Commitments shall be deemed to have agreed, severally and
not jointly, upon the terms and subject to the conditions of this Agreement, (A) with respect to Incremental Term Commitments to make an Incremental Term Loan in the amount of the Incremental Term Commitment of such Lender on the

  

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effective date of the applicable Incremental Loan Amendment and (B) with respect to Incremental Revolving Commitments, to make from time to time during the period from the date of the
effectiveness of the applicable Incremental Loan Amendment through the Revolving Credit Termination Date, one or more Incremental Revolving Loans to the Borrowers pursuant to the provisions of subsection 3.1 in an aggregate principal amount not
exceeding at any time the Incremental Revolving Commitment of such Lender at such time. 
 (iii) The Borrowers may solicit
requests from any one or more (x) preexisting Lenders, (y) Eligible Assignees reasonably acceptable to the Administrative Agent or (z) solely with respect to Incremental Term Commitments, Affiliated Debt Funds reasonably acceptable to
the Administrative Agent for the provision of (A) a commitment for an Incremental Revolving Loan (each, an “Incremental Revolving Commitment”) or an Incremental Term Loan (each, an “Incremental Term
Commitment”), as the case may be, and (B) the margins, if any, to be added by such Lenders or other financial institutions to the Alternate Base Rate and the Eurodollar Rate for Loans made under such Incremental Revolving Commitments
or Incremental Term Commitments (any such margin, an “Incremental Margin”); provided that if, pursuant to an Incremental Loan Amendment, the Incremental Margin for such Incremental Loan is in excess of 25 basis points above
the comparable margin set forth in the definition of Applicable Margin applicable to the outstanding Tranche B Term Loans or the Revolving Loans, as applicable, the Applicable Margin for outstanding Tranche B Term Loans or the Revolving Loans, as
applicable, shall automatically be increased, as of the effective date of the applicable Incremental Loan Amendment, to any extent required so that the margin applicable thereto is 25 basis points less than the Incremental Margin for such
Incremental Term Loan without any action or consent of the Borrowers, the Administrative Agent or any Lender; provided, further, that in determining the Incremental Margin and the Applicable Margin, (x) original issue discount
(“OID”) or upfront fees (which shall be deemed to constitute like amounts of OID) payable by the Borrowers to the Lenders in the primary syndication shall be included (with OID being equated to interest based on an assumed four-year
life to maturity) and (y) customary arrangement or commitment fees payable to one or more arrangers (or their affiliates) shall be excluded; provided, further, that if the Eurodollar Rate includes a floor greater than 2.00% or the
Alternate Base Rate includes a floor greater than 3.00%, such increased amount shall be included in the determination of the relevant Incremental Margin for purposes of determining any increase to the Applicable Margin. The Administrative Agent
shall approve any financial institution wishing to provide an Incremental Revolving Commitment, such approval not to be unreasonably withheld or delayed. 
 2.2. Repayment of Term Loans. The Borrowers may repay the Term Loans as provided in subsection 4.4 and shall repay the Term Loans as provided in subsections 4.5 and 4.6. 
 2.3. Use of Proceeds. The proceeds of the Term Loans (other than any Incremental Term Loans) shall be used to finance the Refinancing
and to pay fees, expenses and financing costs in connection therewith. 
 SECTION 3. AMOUNT AND TERMS OF REVOLVING CREDIT
COMMITMENTS 
 3.1. Revolving Credit Commitments. (a) Subject to the terms and conditions hereof, each Revolving
Credit Lender severally agrees to the extent of its Revolving Credit Commitment to extend credit to the Borrowers at any time and from time to time on any Borrowing Date during the Revolving Credit Commitment Period in each case (i) by
purchasing an L/C Participating Interest in each Letter

  

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of Credit issued by the Issuing Lender and (ii) by making loans in Dollars (individually, a “Revolving Credit Loan”; and collectively, the “Revolving Credit
Loans”) to the Borrowers from time to time after the Closing Date. Notwithstanding the preceding sentence, in no event shall any Revolving Credit Loans be made, or Letter of Credit be issued, if the aggregate amount of the Revolving Credit
Loans to be made or Letter of Credit to be issued would, after giving effect to the use of proceeds, if any, thereof, exceed the aggregate Available Revolving Credit Commitments nor shall any Letter of Credit be issued if after giving effect thereto
the sum of the undrawn amount of all outstanding Letters of Credit and the amount of all L/C Obligations would exceed $10,000,000. 
 (b) During the Revolving Credit Commitment Period, the Borrowers may use the Revolving Credit Commitments and any Incremental Revolving Commitments by borrowing, prepaying the Revolving Credit Loans in whole or in part, and reborrowing, all
in accordance with the terms and conditions hereof, and/or by having the Issuing Lender issue Letters of Credit, having such Letters of Credit expire undrawn upon or, if drawn upon, reimbursing the Issuing Lender for such drawing, and having the
Issuing Lender issue new Letters of Credit. 
 (c) Each borrowing of Revolving Credit Loans pursuant to the Revolving Credit
Commitments and any Incremental Revolving Commitments shall be in an aggregate principal amount of the lesser of (i) $500,000 or a whole multiple of $100,000 in excess thereof, in the case of Alternate Base Rate Loans, and $1,000,000 or a whole
multiple of $100,000 in excess thereof, in the case of Eurodollar Loans, and (ii) the Available Revolving Credit Commitments, except (x) that any borrowing of Revolving Credit Loans to be used solely to pay a like amount of Swing Line
Loans may be in the aggregate principal amount of such Swing Line Loans and (y) any borrowing under subsection 3.8(a) shall be in the amount of the applicable Letter of Credit draw. 
 3.2. Commitment Fee. The Borrowers agree to pay to the Administrative Agent for the account of each Lender (other than any Defaulting
Lender) a commitment fee from and including the Closing Date, to but excluding the Revolving Credit Termination Date computed at the rate of 1/2 of 1% per annum on the average daily amount of the Available Revolving Credit Commitment of such
Lender during the period for which payment is made (whether or not the Borrowers shall have satisfied the applicable conditions for borrowing or for the issuance of a Letter of Credit set forth in Section 6). Such commitment fee shall be
payable quarterly in arrears on the last day of each March, June, September and December and on the Revolving Credit Termination Date, commencing on the first such date to occur on or following the Closing Date, in each case for the actual number of
days elapsed over a 365- or 366-day year. 
 3.3. Proceeds of Revolving Credit Loans. The Borrowers shall use the
proceeds of Revolving Credit Loans for Permitted Acquisitions and to provide for the ongoing working capital and general corporate purposes. 
 3.4. Swing Line Commitment. (a) Subject to the terms and conditions hereof, the Swing Line Lender agrees, so long as the Administrative Agent has not received notice that an Event of Default
has occurred and is continuing, to make swing line loans (individually, a “Swing Line Loan”; collectively, the “Swing Line Loans”) to the Borrowers at any time and from time to time during the Revolving Credit
Commitment Period in an aggregate principal amount at any one time outstanding not to exceed $10,000,000; provided that no Swing Line Loan may be made if the aggregate principal amount of the Swing Line Loans to be made would exceed the
aggregate Available Revolving Credit Commitments

  

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at such time. Amounts borrowed by the Borrowers under this subsection 3.4(a) may be repaid at any time, subject to the limitation stated herein, without prior notice and, through but excluding
the Revolving Credit Termination Date, reborrowed. All Swing Line Loans (i) shall be made as Alternate Base Rate Loans, (ii) may not be converted into Eurodollar Loans and (iii) must be repaid in full within ten Business Days of
making of such Loan or, if sooner, upon the making of any Revolving Credit Loan and shall in any event mature no later than the Revolving Credit Termination Date. The Borrowers shall give the Swing Line Lender irrevocable notice (which notice must
be received by the Swing Line Lender prior to 1:00 p.m.) on the requested Borrowing Date specifying the amount of each requested Swing Line Loan, which shall be in an aggregate minimum amount of $250,000 or a whole multiple of $50,000 in excess
thereof. The Swing Line Lender shall, before 6:00 p.m. on such requested Borrowing Date, make available to the Administrative Agent for the account of the Borrowers in same day funds, the proceeds of such Swing Line Loans. The proceeds of each Swing
Line Loan will be made available by the Swing Line Lender to the Borrowers in immediately available funds to be delivered by wire transfer to the account(s) designated by the Borrowers in the applicable borrowing notice. The proceeds of Swing Line
Loans may be used solely for the purposes referred to in subsection 3.3. 
 (b) The Swing Line Lender at any time in its sole
and absolute discretion may, and on the fifteenth day (or if such day is not a Business Day, the next Business Day) and last Business Day of each calendar month shall, on behalf of the Borrowers (who hereby irrevocably direct the Swing Line Lender
to act on their behalf) request each Revolving Credit Lender, including the Swing Line Lender, to make a Revolving Credit Loan in an amount equal to such Lender’s Revolving Credit Commitment Percentage of the amount of the Swing Line Loans (the
“Refunded Swing Line Loans”) outstanding on the date such notice is given. Unless any of the events described in paragraph (f) of Section 9 shall have occurred and be continuing (in which event the procedures of paragraph
(c) of this subsection 3.4 shall apply), each such Lender shall make the proceeds of its Revolving Credit Loan available to the Swing Line Lender for the account of the Swing Line Lender at the office of the Swing Line Lender specified in
subsection 11.2 (or such other location as the Swing Line Lender may direct) prior to 12:00 noon in funds immediately available on the Business Day next succeeding the date such notice is given. The proceeds of such Revolving Credit Loans shall be
immediately applied to repay the Refunded Swing Line Loans. 
 (c) If, prior to the making of a Revolving Credit Loan pursuant
to paragraph (b) of this subsection 3.4, one of the events described in paragraph (f) of Section 9 shall have occurred and be continuing, each Revolving Credit Lender shall, on the date such Loan was to have been made, purchase an
undivided participating interest in the Refunded Swing Line Loan in an amount equal to its Revolving Credit Commitment Percentage of such Refunded Swing Line Loan. Each such Lender will immediately transfer to the Swing Line Lender in immediately
available funds the amount of its participation, and upon receipt thereof the Swing Line Lender shall deliver to such Lender a Swing Line Loan Participation Certificate dated the date of receipt of such funds and in such amount. 
 (d) Whenever, at any time after the Swing Line Lender has received from any Revolving Credit Lender such Lender’s participating
interest in a Refunded Swing Line Loan, the Swing Line Lender receives any payment on account thereof, the Swing Line Lender shall distribute to such Lender its participating interest in such amount (appropriately adjusted, in the case of interest
payments, to reflect the period of time during which such Lender’s participating interest was outstanding and funded) in like funds as received; provided that, in the event that such payment received by the Swing Line Lender is required
to be returned, such Lender shall return to the Swing Line Lender any portion thereof previously distributed by the Swing Line Lender to it in like funds as such payment is required to be returned by the Swing Line Lender. 
  

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 (e) The obligation of each Revolving Credit Lender to purchase participating interests
pursuant to subsection 3.4(c) shall be absolute and unconditional and shall not be affected by any circumstance, including (i) any set-off, counterclaim, recoupment, defense or other right that such Lender may have against the Swing Line
Lender, Holdings, the Borrowers or any other Credit Party or any other Person for any reason whatsoever; (ii) the occurrence or continuance of any Default or Event of Default; (iii) any adverse change in the condition (financial or
otherwise) of the Borrowers; (iv) any breach of this Agreement by Holdings, the Borrowers or any other Credit Party or any other Lender; or (v) any other circumstance, happening or event whatsoever, whether or not similar to any of the
foregoing. 
 (f) Notwithstanding anything to the contrary herein, if at any time a Lender is a Defaulting Lender, before making
any Swing Line Loans, the Swing Line Lender may condition the provision of such Swing Line Loans on its receipt of Cash Collateral pursuant to subsection 3.15 or similar security satisfactory to the Swing Line Lender (in its sole discretion) from
either the Borrowers or such Defaulting Lender in respect of such Defaulting Lender’s risk participation in such Swing Line Loans as set forth below. The Borrowers and/or such Defaulting Lender hereby grant to the Administrative Agent, for the
benefit of the Swing Line Lender, a security interest in all such Cash Collateral and all proceeds of the foregoing. Cash Collateral shall be maintained in one or more blocked deposit accounts at Bank of America, N.A. and may be invested in Cash
Equivalents reasonably acceptable to the Administrative Agent. If at any time the Administrative Agent determines that any funds held as Cash Collateral are subject to any right or claim of any Person other than the Administrative Agent for the
benefit of the Swing Line Lender or that the total amount of such funds is less than the aggregate risk participation of such Defaulting Lender in the relevant Swing Line Loan, the Borrowers and/or such Defaulting Lender will, promptly upon demand
by the Administrative Agent, pay to the Administrative Agent, as additional funds to be deposited as Cash Collateral, an amount equal to the excess of (x) such aggregate risk participation over (y) the total amount of funds, if any, then
held as Cash Collateral that the Administrative Agent determines to be free and clear of any such right and claim. If the Lender that triggers the Cash Collateral requirement under this paragraph (f) ceases to be a Defaulting Lender (as
determined by the Swing Line Lender in good faith), or if the Swing Line Sublimit has been permanently reduced to zero, the funds held as Cash Collateral shall thereafter be returned to the Borrowers or the Defaulting Lender, whichever provided the
funds for the Cash Collateral. 
 3.5. Issuance of Letters of Credit. (a) Subject to the terms and conditions
hereof, the Issuing Lender agrees, so long as the Administrative Agent has not received notice that an Event of Default has occurred and is continuing, that the Borrowers on behalf of Holdings, the Borrowers or any Qualified Subsidiary may from time
to time request the Issuing Lender to issue a Standby L/C or a Commercial L/C which shall not be in an initial amount of less than $100,000 (unless the Issuing Lender otherwise agrees), by delivering to the Issuing Lender (with a copy to the
Administrative Agent) at its address specified in subsection 11.2 (or such other location as the Issuing Lender may direct) not later than 11:00 a.m. at least two Business Days (or such shorter period and time as the Issuing Lender may agree in its
sole discretion) a letter of credit application in the Issuing Lender’s then customary form (the “L/C Application”) completed to the satisfaction of the Issuing Lender, together with the proposed form of such Letter of Credit
(which shall comply with the applicable requirements of paragraph (b) of this subsection 3.5) and such other certificates, documents and other papers and information as the Issuing Lender may

  

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reasonably request; provided that if the Issuing Lender informs the Borrowers that it is for any reason unable to open such Letter of Credit, the Borrowers may request any Lender to open
such Letter of Credit upon the same terms offered to the Issuing Lender and each reference to the Issuing Lender for purposes of subsections 3.5 through 3.13, 6.1 and 6.2 shall be deemed to be a reference to the Issuing Lender for the purposes of
such Letter of Credit. Each request by the Borrowers on behalf of Holdings, the Borrowers or any Qualified Subsidiary for the amendment or extension of a Letter of Credit shall be deemed to be a representation that such amendment or extension as so
requested complies with the conditions that would otherwise be applicable if such Letter of Credit was being initially issued hereunder. 
 (b) Each Standby L/C and Commercial L/C issued hereunder shall be issued for the account of the Borrowers on behalf of Holdings, the Borrowers or any Qualified Subsidiary and shall, among other things,
(i) be in such form requested by the Borrowers as shall be acceptable to the Issuing Lender in its sole discretion and (ii) have an expiry date occurring not later than (a) 12 months, in the case of a Standby L/C, or (b) 120
days, in the case of a Commercial L/C, after the date of issuance of such Letter of Credit and, in the case of Standby L/Cs, may be automatically renewed on its expiry date for an additional period of at least once in each twelve-month period
(commencing with the date of issuance of such Letter of Credit) by giving prior notice to the beneficiary thereof not later than a day (the “Non-Extension Notice Date”) in each such twelve-month period to be agreed upon at the time
such Letter of Credit is issued, but in no case shall any Letter of Credit have an expiry date occurring later than seven days prior to the Revolving Credit Termination Date. Each L/C Application and each Letter of Credit shall, unless otherwise
expressly agreed by the Issuing Lender and the Borrowers when a Letter of Credit is issued, be subject to the International Standby Practices (ISP 98) of the International Chamber of Commerce (in the case of Standby L/Cs) or the Uniform Customs (in
the case of Commercial L/Cs). 
 (c) The Issuing Lender shall act on behalf of the Lenders with respect to any Letters of Credit
issued by it and the documents associated therewith, and the Issuing Lender shall have all of benefits and immunities (A) provided to the Administrative Agent in Section 10 with respect to any acts taken or omissions suffered by the
Issuing Lender in connection with Letters of Credit issued by it or proposed to be issued by it and documents pertaining to such Letters of Credit as fully as if the term “Administrative Agent” as used in Section 10 included the
Issuing Lender with respect to such acts or omissions, and (B) as additionally provided herein with respect to the Issuing Lender. 
 (d) Unless otherwise specified herein, the amount of a Letter of Credit at any time shall be deemed to be the stated amount of such Letter of Credit in effect at such time; provided, however, that with
respect to any Letter of Credit that, by its terms or the terms of any Issuer Document related thereto, provides for one or more automatic increases in the stated amount thereof, the amount of such Letter of Credit shall be deemed to be the maximum
stated amount of such Letter of Credit after giving effect to all such increases, whether or not such maximum stated amount is in effect at such time. 
 (e) Notwithstanding anything to the contrary herein, the Issuing Lender shall not be under any obligation to issue any Letter of Credit if: 
 (i) any order, judgment or decree of any Governmental Authority or arbitrator shall by its terms purport to enjoin or
restrain the Issuing Lender from issuing such Letter of Credit, or any Law applicable to the Issuing Lender or any request or directive (whether or not having the force of law) from any Governmental Authority with jurisdiction over the Issuing
Lender shall prohibit, or request that the Issuing Lender refrain from, the issuance of letters of credit generally

  

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or such Letter of Credit in particular or shall impose upon the Issuing Lender with respect to such Letter of Credit any restriction, reserve or capital requirement (for which the Issuing Lender
is not otherwise compensated hereunder) not in effect on the Closing Date, or shall impose upon the Issuing Lender any unreimbursed loss, cost or expense which was not applicable on the Closing Date and which the Issuing Lender in good faith deems
material to it; 
 (ii) the issuance of such Letter of Credit would violate one or more policies of the Issuing
Lender applicable to letters of credit generally; or 
 (iii) any Lender is at such time a Defaulting Lender,
unless the Issuing Lender has received Cash Collateral pursuant to subsection 3.15 or similar security satisfactory to the Issuing Lender (in its sole discretion) from either the Borrowers or such Defaulting Lender in respect of such Defaulting
Lender’s obligation to fund under subsection 3.8. The Borrowers and/or such Defaulting Lender hereby grant to the Administrative Agent, for the benefit of the Issuing Lender, a security interest in all such Cash Collateral and all proceeds of
the foregoing. Cash Collateral shall be maintained in one or more blocked deposit accounts at Bank of America, N.A. and may be invested in Cash Equivalents reasonably acceptable to the Administrative Agent. If at any time the Administrative Agent
determines that any funds held as Cash Collateral are subject to any right or claim of any Person other than the Administrative Agent for the benefit of the Issuing Lender or that the total amount of such funds is less than the aggregate L/C
Obligations in respect of such Defaulting Lender, the Borrowers will, promptly upon demand by the Administrative Agent, pay to the Administrative Agent, as additional funds to be deposited as Cash Collateral, an amount equal to the excess of
(x) such aggregate L/C Obligations over (y) the total amount of funds, if any, then held as Cash Collateral that the Administrative Agent determines to be free and clear of any such right and claim. Upon the drawing of any Letter of Credit
for which funds are on deposit as Cash Collateral, such funds shall be applied, to the extent permitted under applicable Laws, to reimburse the Issuing Lender. If the Lender that triggers the Cash Collateral requirement under this paragraph (e)(iii)
ceases to be a Defaulting Lender (as determined by the Issuing Lender in good faith), or if there are no L/C Obligations outstanding, the funds held as Cash Collateral shall thereafter be returned to the Borrowers or the Defaulting Lender, whichever
provided the funds for the Cash Collateral. 
 3.6. Participating Interests. Effective in the case of each Standby L/C
and Commercial L/C (if applicable) as of the date of the opening thereof, the Issuing Lender agrees to allot and does allot, to itself and each other Revolving Credit Lender, and each such Lender severally and irrevocably agrees to take and does
take in such Letter of Credit, an L/C Participating Interest in a percentage equal to such Lender’s Revolving Credit Commitment Percentage. 
 3.7. Procedure for Opening Letters of Credit. Each Letter of Credit shall be issued or amended, as the case may be, upon the request of the Borrowers on behalf of Holdings, the Borrowers or any
Qualified Subsidiaries delivered to the Issuing Lender (with a copy to the Administrative Agent) in the form of a L/C Application. Promptly after receipt of any L/C Application, the Issuing Lender will confirm with the Administrative Agent (by
telephone or in writing) that the Administrative Agent has received a copy of such L/C Application from the Borrowers and, if not, the Issuing Lender will provide the Administrative Agent with a copy thereof. Unless the Issuing Lender has received
written notice from the Administrative Agent or the Borrowers at least one business day prior to the requested date of issuance or amendment of the applicable Letter of Credit, that one or more applicable conditions contained herein

  

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have not been satisfied, then, subject to the terms and conditions hereof, the Issuing Lender shall, on the requested date, issue a Letter of Credit for the account of the Borrowers on behalf of
Holdings, the Borrowers or any Qualified Subsidiaries or enter into the applicable amendment, as the case may be, in each case in accordance with the Issuing Lender’s usual and customary business practices. 
 3.8. Payments in Respect of Letters of Credit. (a) The Borrowers agree forthwith upon demand by the Issuing Lender, (i) to
reimburse the Issuing Lender through the Administrative Agent for any payment made by the Issuing Lender under any Letter of Credit issued for the account of the Borrowers and (ii) to pay interest on any unreimbursed portion of any such payment
from the date of such payment until reimbursement in full thereof at a rate per annum equal to (x) on or prior to the date which is one Business Day after the day on which the Issuing Lender demands reimbursement from the
Borrowers for such payment, the Alternate Base Rate plus the Applicable Margin for the Revolving Credit Loans and (y) thereafter, the Alternate Base Rate plus the Applicable Margin for the Revolving Credit Loans plus 2%. Each drawing under any
Letter of Credit shall (unless an event of the type described in paragraph (f) of Section 9 shall have occurred and be continuing, in which case the procedures specified in this subsection 3.8 for payments in respect of Letters of Credit
shall apply) constitute a request by the Borrowers to the Administrative Agent for a borrowing pursuant to subsection 3.1 (a) of Alternate Base Rate Loans (or, at the option of the Administrative Agent and the Swing Line Lender in their sole
discretion, a borrowing pursuant to subsection 3.4 of Swing Line Loans) in the amount of such drawing. The Borrowing Date with respect to such borrowing shall be the date of payment of the relevant drawing. 
 (b) In the event that the Issuing Lender makes a payment under any Letter of Credit and is not reimbursed in full pursuant to subsection
3.8(a) and within the time set forth in subsection 3.8(a), the Administrative Agent will promptly notify each other Revolving Credit Lender. Not later than 1:00 p.m. on the Business Day specified in such notice, each such other Lender will transfer
to the Issuing Lender, though the Administrative Agent in immediately available funds, an amount equal to such other Lender’s pro rata share (based on its Revolving Credit Commitment and/or any Incremental Revolving Commitment) of
the L/C Obligation arising from such unreimbursed payment. Promptly, upon its receipt from such other Lender of such amount, the Administrative Agent will complete, execute and deliver to such other Lender an L/C Participation Certificate dated the
date of such receipt and in such amount. Until each Revolving Credit Lender transfers its pro rata share of the L/C Obligation, interest in respect of such Revolving Credit Lender’s pro rata share of such amount
shall be solely for the account of the Issuing Lender. 
 (c) Whenever, at any time after the Issuing Lender has made a payment
under any Letter of Credit and has received from any other Revolving Credit Lender such other Lender’s pro rata share of the L/C Obligation arising therefrom, the Issuing Lender receives any reimbursement on account of such L/C
Obligation or any payment of interest on account thereof, the Administrative Agent will promptly distribute to such other Lender its pro rata share thereof in like funds as received; provided that in the event that the receipt
by the Issuing Lender from the Borrowers of such reimbursement or such payment of interest (as the case may be) is required to be returned, such other Lender will remit to the Issuing Lender through the Administrative Agent. 
 3.9. Letter of Credit Fees. (a) In lieu of any letter of credit commissions and fees provided for in any L/C Application
relating to Standby L/Cs or Commercial L/Cs (other than standard issuance, amendment and negotiation fees), the Borrowers agree to pay the Administrative Agent, (i) for

  

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the account of the Issuing Lender and the Participating Lenders, with respect to each Standby L/C or Commercial L/C issued for the account of the Borrowers, a Standby L/C or Commercial L/C fee,
as the case may be, equal to the Applicable Margin for Revolving Credit Loans which are Eurodollar Loans per annum; (ii) in addition to the Standby L/C or Commercial L/C fee referred to in the preceding clause (i), for the account
of the Issuing Lender and not on account of its L/C Participating Interest therein, 0.25% per annum, each on the daily amount available to be drawn under each Standby L/C and Commercial L/C, in either case, payable, in arrears, on
the first business day following the last day of each March, June, September and December and on the Revolving Credit Termination Date and (iii) the Borrowers shall pay directly to the Issuing Lender for its own account the customary issuance,
presentation, amendment and other processing fees, and other standard costs and charges, of the Issuing Lender relating to Letters of Credit as from time to time in effect. The Administrative Agent will disburse any Standby L/C or Commercial L/C
fees received pursuant to subsection 3.9(a)(i) to the respective Lenders promptly following the receipt of any such fees. 
 (b)
For purposes of any payment of fees required pursuant to this subsection 3.9, the Administrative Agent (in consultation with the Issuing Lender) agrees to provide to the Borrowers a statement of any such fees to be so paid; provided that the
failure by the Administrative Agent to provide the Borrowers with any such invoice (or any error in any such invoice) shall not relieve the Borrowers of their obligation to pay such fees. 
 3.10. Letter of Credit Reserves. (a) If any Change in Law shall either (i) impose, modify, deem or make applicable any
reserve, special deposit, assessment or similar requirement against letters of credit issued by the Issuing Lender or (ii) impose on the Issuing Lender any other condition regarding this Agreement (with respect to Letters of Credit) or any
Letter of Credit, and the result of any event referred to in clause (i) or (ii) above shall be to increase the cost of the Issuing Lender of issuing or maintaining any Letter of Credit (which increase in cost shall be the result of the
Issuing Lender’s reasonable allocation of the aggregate of such cost increases resulting from such events), then, promptly upon, but in any event within one Business Day of, demand by the Issuing Lender, the Borrowers shall pay to the Issuing
Lender, from time to time as specified by the Issuing Lender, additional amounts which shall be sufficient to compensate the Issuing Lender for such increased cost, together with interest on each such amount from the date demanded until payment in
full thereof at a rate per annum equal to the rate applicable to Alternate Base Rate Loans pursuant to subsection 4.8(b). The Borrowers shall not be required to make any payments to the Issuing Lender for any additional amounts
pursuant to this subsection 3.10(a) unless the Issuing Lender has given written notice to the Borrowers of its intent to request such payments prior to or within 60 days after the date on which the Issuing Lender became entitled to claim such
amounts. A certificate, setting forth in reasonable detail the calculation of the amounts involved, submitted by the Issuing Lender to the Borrowers concurrently with any such demand by the Issuing Lender, shall be conclusive, absent manifest error,
as to the amount thereof. 
 (b) In the event that any Change in Law with respect to the Issuing Lender shall, in the reasonable
opinion of the Issuing Lender, require that any obligation under any Letter of Credit be treated as an asset or otherwise be included for purposes of calculating the appropriate amount of capital to be maintained by the Issuing Lender or any
corporation controlling the Issuing Lender, and such Change in Law shall have the effect of reducing the rate of return on the Issuing Lender’s or such corporation’s capital, as the case may be, as a consequence of the Issuing
Lender’s obligations under such Letter of Credit to a level below that which the Issuing Lender or such corporation, as the case may be, could

  

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have achieved but for such Change in Law (taking into account the Issuing Lender’s or such corporation’s policies, as the case may be, with respect to capital adequacy) by an amount
reasonably deemed by the Issuing Lender to be material, then from time to time following notice by the Issuing Lender to the Borrowers of such Change in Law, within 15 days after demand by the Issuing Lender, the Borrowers shall pay to the Issuing
Lender such additional amount or amounts as will compensate the Issuing Lender or such corporation, as the case may be, for such reduction. The Issuing Lender agrees that, upon the occurrence of any event giving rise to the operation of paragraph
(a) or (b) of this subsection 3.10 with respect to the Issuing Lender, it will, if requested by the Borrowers and to the extent permitted by law or by the relevant Governmental Authority, endeavor in good faith to avoid or minimize the
increase in costs or reduction in payments resulting from such event; provided that such avoidance or minimization can be made in such a manner that the Issuing Lender, in its sole determination, suffers no economic, legal or regulatory
disadvantage. The Borrowers shall not be required to make any payments to the Issuing Lender for any additional amounts pursuant to this subsection 3.10(b) unless the Issuing Lender has given written notice to the Borrowers of its intent to request
such payments prior to or within 60 days after the date on which the Issuing Lender became entitled to claim such amounts. A certificate, in reasonable detail setting forth the calculation of the amounts involved, submitted by the Issuing Lender to
the Borrowers concurrently with any such demand by the Issuing Lender, shall be conclusive, absent manifest error, as to the amount thereof. 
 (c) Each Borrower and each Participating Lender agree that the provisions of the foregoing paragraphs (a) and (b) shall apply equally to each Participating Lender in respect of its L/C
Participating Interest in such Letter of Credit, as if the references in such paragraphs and provisions referred to, where applicable, such Participating Lender or, in the case of paragraph (b), any corporation controlling such Participating Lender.

 3.11. Further Assurances. Each Borrower hereby agrees, from time to time, to do and perform any and all acts and to
execute any and all further instruments reasonably requested by the Issuing Lender to more fully effect the purposes of this Agreement and the issuance of Letters of Credit hereunder. 
 3.12. Obligations Absolute. The payment obligations of the Borrowers under this Agreement with respect to the Letters of Credit shall
be unconditional and irrevocable and shall be paid strictly in accordance with the terms of this Agreement under all circumstances, including the following: 
 (i) the existence of any set-off, counterclaim, recoupment, defense or other right that Holdings, either Borrower or any of
the Qualified Subsidiaries may have at any time against any beneficiary, or any transferee, of any Letter of Credit (or any Persons for whom any such beneficiary or any such transferee may be acting), the Issuing Lender, the Administrative Agent or
any Lender, or any other Person, whether in connection with this Agreement, any Credit Document, the transactions contemplated herein, or any unrelated transaction; 
 (ii) any statement or any other document presented under any Letter of Credit proving to be forged, fraudulent or invalid or
any statement therein being untrue or inaccurate in any respect, except arising from the gross negligence or willful misconduct on the part of the Issuing Lender; 
  

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 (iii) payment by the Issuing Lender under any Letter of Credit against
presentation of a draft or certificate or other document which does not comply with the terms of such Letter of Credit or is insufficient in any respect, except where such payment constitutes gross negligence or willful misconduct on the part of the
Issuing Lender; or 
 (iv) any other circumstances or happening whatsoever, whether or not similar to any of the
foregoing, except for any such circumstances or happening constituting gross negligence or willful misconduct on the part of the Issuing Lender. 
 The Borrowers shall promptly examine a copy of each Letter of Credit that is delivered to it and, in the event of any claim of noncompliance with the Borrowers’ instructions or other irregularity,
the Borrowers will promptly, but in any event within one Business Day, notify the Issuing Lender. The Borrowers shall be conclusively deemed to have waived any such claim against the Issuing Lender and its correspondents unless such notice is given
as aforesaid. 
 3.13. Participations. The obligation of each Revolving Credit Lender to purchase participating interests
pursuant to subsection 3.6 shall be absolute and unconditional and shall not be affected by any circumstance, including (i) any set-off, counterclaim, recoupment, defense or other right which such Lender may have against the Issuing Lender,
Holdings, the Borrowers or any other Credit Party or any other Person for any reason whatsoever; (ii) the occurrence or continuance of any Default or Event of Default; (iii) any adverse change in the condition (financial or otherwise) of
Holdings, either Borrower or any other Credit Party; (iv) any breach of this Agreement by Holdings, the Borrowers or any other Credit Party or any other Lender; or (v) any other circumstance, happening or event whatsoever, whether or not
similar to any of the foregoing. 
 3.14. Role of Issuing Lender. Each Lender and each Borrower agree that, in paying any
drawing under a Letter of Credit, the Issuing Lender shall not have any responsibility to obtain any document (other than any sight draft, certificates and documents expressly required by the Letter of Credit) or to ascertain or inquire as to the
validity or accuracy of any such document or the authority of the Person executing or delivering any such document. None of the Issuing Lender, the Administrative Agent, any of their respective Affiliates nor any correspondent, participant or
assignee of the Issuing Lender shall be liable to any Lender for (i) any action taken or omitted in connection herewith at the request or with the approval of the Lenders, the Majority Facility Lenders or the Required Lenders, as applicable;
(ii) any action taken or omitted in the absence of gross negligence or willful misconduct; or (iii) the due execution, effectiveness, validity or enforceability of any document or instrument related to any Letter of Credit or related
documents. The Borrowers hereby assume all risks of the acts or omissions of any beneficiary or transferee with respect to the use of any Letter of Credit; provided that this assumption is not intended to, and shall not, preclude the
Borrowers’ pursuing such rights and remedies as it may have against the beneficiary or transferee at law or under any other agreement. None of the Issuing Lender, the Administrative Agent, any of their respective Affiliates nor any
correspondent, participant or assignee of the Issuing Lender shall be liable or responsible for any of the matters described in clauses (i) through (iv) of subsection 3.12; provided that anything in such clauses to the contrary
notwithstanding, the Borrowers may have a claim against the Issuing Lender, and the Issuing Lender may be liable to the Borrowers, to the extent, but only to the extent, of any direct, as opposed to consequential or exemplary, damages suffered by
the Borrowers which the Borrowers prove were caused by the Issuing Lender willful misconduct or gross negligence or the Issuing Lender’s willful failure to pay under any Letter of Credit after the presentation to it by the beneficiary of a
sight draft and certificate(s) strictly complying with the

  

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terms and conditions of a Letter of Credit. In furtherance and not in limitation of the foregoing, the Issuing Lender may accept documents that appear on their face to be in order, without
responsibility for further investigation, regardless of any notice or information to the contrary, and the Issuing Lender shall not be responsible for the validity or sufficiency of any instrument transferring or assigning or purporting to transfer
or assign a Letter of Credit or the rights or benefits thereunder or proceeds thereof, in whole or in part, which may prove to be invalid or ineffective for any reason. 
 3.15. Cash Collateral. Upon the request of (x) the Administrative Agent, (i) if the Issuing Lender has honored any full or partial drawing request under any Letter of Credit and such
drawing has resulted in a deemed borrowing, or (ii) if, as of the expiration date of such Letter of Credit any L/C Obligation for any reason remains outstanding; (y) the Swing Line Lender pursuant to subsection 3.4; or (z) the Issuing
Lender pursuant to subsection 3.5(d)(ii), the Borrowers shall, in each case, promptly, but in any event within one Business Day, cash collateralize the then outstanding amount of all L/C Obligations or Swing Line Loans, as applicable. 
 SECTION 4. GENERAL PROVISIONS APPLICABLE TO LOANS 
 4.1. Procedure for Borrowing. (a) Subject to the terms and conditions hereof, the Borrowers may borrow under the Commitments on any Business Day; provided that, with respect to any
borrowing, the Borrowers shall give the Administrative Agent (or, with respect to Swing Line Loans, the Swing Line Lender) irrevocable notice substantially in the form of Exhibit P hereto (which notice must be received by the Administrative
Agent prior to 12:00 noon (or, with respect to Swing Line Loans, 1:00 p.m.) (i) three Business Days prior to the requested Borrowing Date if all or any part of the Loans are to be Eurodollar Loans and (ii) one Business Day prior to the
requested Borrowing Date (or, in the case of Swing Line Loans, on the requested Borrowing Date) if the borrowing is to be solely of Alternate Base Rate Loans) and in either case specifying (a) the amount of the borrowing, (b) whether such
Loans are initially to be Eurodollar Loans or Alternate Base Rate Loans or a combination thereof, (c) if the borrowing is to be entirely or partly Eurodollar Loans, the length of the Interest Period for such Eurodollar Loans and
(d) whether the Loan is a Term Loan, a Swing Line Loan or Revolving Credit Loan. Upon receipt of such notice the Administrative Agent shall promptly notify each affected Lender thereof. Not later than 12:00 noon on the Borrowing Date specified
in such notice, each affected Lender shall make available to the Administrative Agent at the office of the Administrative Agent specified in subsection 11.2 (or at such other location as the Administrative Agent may direct) an amount in immediately
available funds equal to the amount of the Loan to be made by such Lender (except that proceeds of Swing Line Loans will be made available to the Borrowers in accordance with subsection 3.4(a)). Loan proceeds received by the Administrative Agent
hereunder shall promptly be made available to the Borrowers in immediately avail able funds to be delivered by wire transfer to the account(s) designated by the Borrowers in the applicable borrowing notice, with the aggregate amount actually
received by the Administrative Agent from the Lenders and in like funds as received by the Administrative Agent. 
 (b) Any
borrowing of Eurodollar Loans hereunder shall be in such amounts and be made pursuant to such elections so that, after giving effect thereto, (i) the aggregate principal amount of all Eurodollar Loans having the same Interest Period shall not
be less than $1,000,000 or a whole multiple of $100,000 in excess thereof, and (ii) no more than ten Interest Periods shall be in effect at any one time. 
  

 
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 4.2. Conversion and Continuation Options. (a) Subject to subsection 4.15, the
Borrowers may elect from time to time to convert Eurodollar Loans into Alternate Base Rate Loans by giving the Administrative Agent irrevocable notice of such election, to be received by the Administrative Agent prior to 12:00 noon at least three
Business Days prior to the proposed conversion date. The Borrowers may elect from time to time to convert all or a portion of the Alternate Base Rate Loans (other than Swing Line Loans) then outstanding to Eurodollar Loans by giving the
Administrative Agent irrevocable notice of such election, to be received by the Administrative Agent prior to 12:00 noon at least three Business Days prior to the proposed conversion date, specifying the Interest Period selected therefor. Such
conversion shall be made on the requested conversion date or, if such requested conversion date is not a Business Day, on the next succeeding Business Day; provided that no such conversion shall be made when any Event of Default has occurred
and is continuing and the Required Lenders have, by written notice to the Borrowers (with a copy to the Administrative Agent), determined that such conversion is not appropriate. Upon receipt of any notice pursuant to this subsection 4.2, the
Administrative Agent shall promptly notify each affected Lender thereof. All or any part of the outstanding Loans (other than Swing Line Loans) may be converted as provided herein; provided that partial conversions of Alternate Base Rate
Loans shall be in the aggregate principal amount of $500,000 or a whole multiple of $100,000 in excess thereof and the aggregate principal amount of the resulting Eurodollar Loans outstanding in respect of any one Interest Period shall be at least
$1,000,000 or a whole multiple of $100,000 in excess thereof. 
 (b) Any Eurodollar Loans may be continued as such upon the
expiration of the then current Interest Period with respect thereto by the Borrowers giving notice to the Administrative Agent, in accordance with the applicable provisions of the term “Interest Period” set forth in subsection 1.1, of the
length of the next Interest Period to be applicable to such Loans; provided that no Eurodollar Loan may be continued as such (i) when any Event of Default has occurred and is continuing and the Required Lenders have, by written notice to
the Borrowers (with a copy to the Administrative Agent), determined that such a continuation is not appropriate, (ii) if, after giving effect thereto, subsection 4.1(b) would be contravened or (iii) after the date that is one month prior
to the Revolving Credit Termination Date (in the case of continuations of Revolving Credit Loans) or the final Installment Payment Date of the Term Loans. 
 4.3. Changes of Commitment Amounts. (a) The Borrowers shall have the right, upon not less than three Business Days’ notice to the Administrative Agent, at any time subsequent to the
Closing Date, to terminate or from time to time to permanently reduce the Revolving Credit Commitments and/or any Incremental Revolving Commitments, subject to the provisions of this subsection 4.3. Any notice given by the Borrowers pursuant to this
subsection 4.3(a) shall be irrevocable; provided that any such notice delivered by the Borrowers may state that such notice is conditioned upon the effectiveness of other financing arrangements, in which case such notice may be revoked by the
Borrowers (by notice to the Administrative Agent on or prior to the specified effective date) if such condition is not satisfied. 
 To the extent, if any, that the sum of the amount of the Revolving Credit Loans, Swing Line Loans and L/C Obligations then outstanding and the amounts available to be drawn under outstanding Letters of Credit exceeds the amount of the
Revolving Credit Commitments and any Incremental Revolving Commitments, as then reduced, the Borrowers shall be required to make a prepayment equal to such excess amount, the proceeds of which shall be applied, first, to payment of the Swing
Line Loans then outstanding, second, to payment of any L/C Obligations then outstanding, third to payment of the Revolving Credit Loans then outstanding and fourth, to cash collateralize any outstanding Letters of

  

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Credit on terms reasonably satisfactory to the Administrative Agent. Any termination of the Revolving Credit Commitments and any Incremental Revolving Commitments shall be accompanied by
prepayment in full of the Revolving Credit Loans, Swing Line Loans and L/C Obligations then outstanding in excess of the then outstanding Revolving Credit Commitments and any Incremental Revolving Commitments after giving effect to such reduction
and by cash collateralization of any outstanding Letters of Credit on terms reasonably satisfactory to the Administrative Agent. Upon termination of the Revolving Credit Commitments and any Incremental Revolving Commitments, any Letter of Credit
then outstanding that has been so cash collateralized shall no longer be considered a “Letter of Credit” as defined in subsection 1.1 and any L/C Participating Interests granted by the Issuing Lender to the Lenders prior to the Closing
Date in such Letter of Credit shall be deemed terminated (subject to automatic reinstatement in the event that such cash collateral is returned and the Issuing Lender is not fully reimbursed for any such L/C Obligations) but the Letter of Credit
fees payable under subsection 3.9 shall continue to accrue to the Issuing Lender and the Participating Lenders (or, in the event of any such automatic reinstatement, as provided in subsection 3.9) with respect to such Letter of Credit until the
expiry thereof (provided that in lieu of paying a Standby L/C or Commercial L/C fee, as the case may be, equal to the Applicable Margin for Revolving Credit Loans which are Eurodollar Loans per annum, the Borrowers shall pay to
the Issuing Lender an amount equal to 0.25% per annum). 
 (b) In the case of termination of the Revolving
Credit Commitments and/or Incremental Revolving Commitments, interest accrued on the amount of any prepayment relating thereto and any unpaid commitment fee accrued hereunder shall be paid on the date of such termination. Any such partial reduction
of the Revolving Credit Commitments and/or Incremental Revolving Commitments, shall be in an amount of $1,000,000 or a whole multiple of $100,000 in excess thereof and shall, in each case, reduce permanently the amount of the Revolving Credit
Commitments and/or Incremental Revolving Commitments then in effect. 
 (c) (i) The Tranche B Term Loan Commitments and any
Incremental Term Commitments shall be automatically and permanently reduced upon the making of a Tranche B Term Loan or Incremental Term Loan, as the case may be, by the amount of such Loan and (ii) the Incremental Term Commitments under any
Incremental Facility shall be terminated effective as of the day after the effective date of the Incremental Loan Amendment relating thereto. 
 4.4. Optional Prepayments. Subject to subsection 4.15, the Borrowers may at any time and from time to time prepay Loans, in whole or in part, without premium or penalty, by irrevocable written
notice to the Administrative Agent by 12:00 noon on the Business Day preceding the proposed date of prepayment in the case of Alternate Base Rate Loans, and by 12:00 noon on the third Business Day preceding the proposed date of prepayment in the
case of Eurodollar Loans, in each case specifying the date and amount of prepayment and whether the prepayment is of Revolving Credit Loans or Term Loans; provided that if a notice of prepayment is given in connection with a conditional
notice of termination of the Commitments as contemplated by subsection 4.3(a), then such notice of prepayment may be revoked if such notice of termination is revoked in accordance with subsection 4.3(a). Upon receipt of such notice the
Administrative Agent shall promptly notify each Lender thereof. If such notice is given, the Borrowers shall make such prepayment, and the payment amount specified in such notice shall be due and payable, on the date specified therein. Partial
prepayments of Term Loans pursuant to this subsection 4.4 shall be in an aggregate principal amount equal to the lesser of (a) (i) $1,000,000 or a whole multiple of $100,000 in excess thereof with respect to Eurodollar Loans or
(ii) $500,000 or a whole multiple

  

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of $100,000 in excess thereof with respect to Alternate Base Rate Loans and (b) the aggregate unpaid principal amount of the Term Loans. Partial prepayments of Revolving Credit Loans
pursuant to this subsection shall be in an aggregate principal amount equal to the lesser of (a) (i) $1,000,000 or a whole multiple of $100,000 in excess thereof with respect to Eurodollar Loans or (ii) $500,000 or a whole multiple of
$100,000 in excess thereof with respect to Alternate Base Rate Loans and (b) the aggregate unpaid principal amount of the Revolving Credit Loans (or the aggregate unpaid principal amount of Revolving Credit Loans maintained as Alternate Base
Rate Loans (in the case of a prepayment of such Revolving Credit Loans) or as Eurodollar Loans with a single Interest Period (in the case of a prepayment of such Revolving Credit Loans)), as the case may be. Prepayments of the Term Loans pursuant to
this subsection 4.4 shall be applied in accordance with subsection 4.7. 
 4.5. Mandatory Prepayments. 
 (a) Indebtedness. If, subsequent to the Closing Date, Holdings or any of its Subsidiaries shall incur or permit the incurrence of any
Indebtedness (including debt securities convertible into, or exchangeable or exercisable for, Capital Stock) other than Indebtedness not prohibited by subsection 8.1, within five Business Days of receipt of any Net Proceeds therefrom, the Borrowers
shall prepay out standing Loans in an amount equal to 100% of such Net Proceeds, and such prepayment shall be applied in accordance with subsection 4.7. 
 (b) Asset Sales. If, subsequent to the Closing Date, Holdings or any of its Subsidiaries shall receive Net Proceeds from any Asset Sale, within five Business Days of receipt of any Net Proceeds
therefrom, the Borrowers shall prepay outstanding Loans in an amount equal to 100% of such Net Proceeds, and such prepayment shall be applied in accordance with subsection 4.7; provided that no payment shall be required pursuant to this
subsection 4.5(b) until the date that the aggregate amount of Net Proceeds received by Holdings or any of its Subsidiaries from Asset Sales exceeds $10,000,000 (and has not yet been so applied). 
 (c) Casualty Events. If, subsequent to the Closing Date, Holdings or any of its Subsidiaries shall receive proceeds from insurance
recoveries in respect of any Destruction or any proceeds or awards in respect of any Taking, in each case, in excess of $1,000,000, within five Business Days of receipt of such Net Proceeds, the Borrowers shall prepay outstanding Loans in an amount
equal to 100% of the Net Proceeds thereof, and such prepayment shall be applied in accordance with subsection 4.7, subject to the Borrowers’ right to reinvest or restore under subsection 12.2. 
 (d) Excess Cash Flow. If, for any fiscal year of Holdings commencing with its fiscal year ending on December 31, 2010, there
shall be Excess Cash Flow for such fiscal year, not later than 100 days after the end of such fiscal year, the Borrowers shall prepay Loans in an amount equal to 50% of such Excess Cash Flow, and such prepayment shall be applied in accordance with
subsection 4.7; provided that such percentage shall be reduced to zero with respect to such Excess Cash Flow (or a portion thereof) if the Total Leverage Ratio as of the end of such fiscal year is, or after giving effect to the prepayment
required by this subsection 4.5(d) with such Excess Cash Flow (or such portion thereof) would be, less than 2.00 to 1.00. 
 4.6. Repayment of Term Loans. (a) Subject to clause (b) below, the Tranche B Term Loans shall be repaid on the last Business Day of each March, June, September and December and on the Tranche B Maturity Date (each such day,
a “Tranche B Installment Payment Date”), in the amounts set

  

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forth below for the periods set forth below plus the amounts set forth in any Incremental Loan Amendment for Incremental Term Loans that are Tranche B Term Loans which shall be in proportion to
the percentages set forth below (in each case, subject to reduction as described in subsections 4.4, 4.5 and 4.7). 
  

			
	 Period
	  	 Amount

	March 2010 – September 2015	  	0.25 % per fiscal quarter
	Tranche B Maturity Date	  	Remainder

 Amounts repaid on account of the Tranche B Term Loans pursuant to this subsection 4.6(a) or otherwise
may not be reborrowed. Accrued interest on the amount of any prepayments shall be paid on the Interest Payment Date next succeeding the date of any partial prepayment and on the date of such prepayment in the case of a prepayment in full of the
Tranche B Term Loans. To the extent not previously paid, all Tranche B Term Loans shall be due and payable on the Tranche B Maturity Date. 
 (b) The applicable Incremental Loan Amendment may provide for scheduled repayments of any Incremental Term Loans that are not Tranche B Term Loans (the date of each such repayment, an “Incremental
Installment Payment Date”), subject to the requirements of the definition of Incremental Term Maturity Date. 
 4.7.
Application of Prepayments. (a) Prepayments of Term Loans pursuant to subsection 4.4 shall be applied as elected by the Borrowers. Subject to subsection 4.7(c), prepayments pursuant to subsection 4.5 shall be applied first, to
Term Loans outstanding and second, to the extent no Term Loans remain outstanding, to the Revolving Credit Loans in the amount of the Net Proceeds or Excess Cash Flow remaining to be applied; provided that so long as an Event of
Default shall have occurred and be continuing, prepayments pursuant to subsection 4.5 shall be applied to Term Loans and Revolving Credit Loans outstanding on a pro rata basis; provided further that in the case of a prepayment
pursuant to subsection 4.5, there shall be permanent reduction in the Revolving Credit Commitments and/or Incremental Revolving Commitments (on a pro rata basis between them) by the amount of Net Proceeds applied to the Revolving
Credit Loans. Following any such reduction, the Borrowers shall comply with the second paragraph of subsection 4.3(a). 
 (b)
Prepayments of Term Loans pursuant to subsection 4.5 shall be applied pro rata to the Tranche B Term Loans and any Incremental Term Loans that are not Tranche B Term Loans based upon the aggregate principal amount of Term Loans then
outstanding under each Tranche of Term Loans; within each Tranche, prepayments will be applied to the remaining installments of principal in direct order of maturity. Except as otherwise may be directed by the Borrowers, any prepayment of Loans
pursuant to this subsection 4.7 shall be applied, first, to any Alternate Base Rate Loans of the applicable Tranche then outstanding and the balance of such prepayment, if any, to the Eurodollar Loans of the applicable Tranche then
outstanding; provided that prepayments of Eurodollar Loans, if not on the last day of the Interest Period with respect thereto, shall, at the option of the Borrowers, be prepaid subject to the provisions of subsection 4.15 or the amount of
such prepayment (after application to any Alternate Base Rate Loans) shall be deposited with the Administrative Agent as cash collateral for the Loans on terms reasonably satisfactory to the Administrative Agent and thereafter shall be applied in
the order of the Interest Periods of the applicable Tranche next ending most closely to the date such prepayment is required to be made and on the last day of each such Interest Period. After such application, unless an Event of

  

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Default shall have occurred and be continuing (in which case such interest shall be held as cash collateral or applied by the Administrative Agent to any Obligations then due and payable), any
remaining interest earned on such cash collateral shall be paid to the Borrowers. 
 (c) Notwithstanding anything to the
contrary contained above in subsection 4.5(d) or subsection 4.7(a), with respect to any mandatory prepayments of Tranche B Term Loans required pursuant to subsection 4.5(d) in respect of Holdings’ fiscal year 2010 and each fiscal year
thereafter, if the Administrative Agent receives notice from the Borrowers that a mandatory prepayment is required to be made pursuant to subsection 4.5(d), then the Administrative Agent shall notify the Tranche B Lenders of such notice and the
amount of the repayment to be applied to each such Lender’s Tranche B Term Loan. Each Tranche B Lender shall have the option to waive up to 50% of its share of such mandatory prepayment. If a Tranche B Lender desires to waive its right to
receive up to 50% of any such mandatory prepayment, it shall do so by providing a notice to the Administrative Agent (which notice shall also include any amount of the Tranche B Lender’s share of the prepayment it desires to receive) no later
than 5:00 P.M. (New York time) five Business Days after the date the original notice of prepayment was delivered by the Borrowers to the Administrative Agent. If the Tranche B Lender does not reply to the Administrative Agent within the five
Business Day period, it will be deemed acceptance of its share of the total prepayment. If the Tranche B Lender does not specify an amount it wishes to receive, it will be deemed acceptance of all of its share of the total prepayment. In the event
that any Tranche B Lender waives its right to any mandatory prepayment in accordance with this subsection 4.7(c), the Borrowers shall be entitled to retain the amount of such waived prepayment. 
 4.8. Interest Rates and Payment Dates. (a) Eurodollar Loans shall bear interest for each day during each Interest Period
applicable thereto, commencing on (and including) the first day of such Interest Period to, but excluding, the last day of such Interest Period, on the unpaid principal amount thereof at a rate per annum equal to the Eurodollar Rate
determined for such Interest Period plus the Applicable Margin. 
 (b) Alternate Base Rate Loans shall bear interest for the
period from and including the date such Loans are made to, but excluding, the maturity date thereof, or to, but excluding, the conversion date if such Loans are earlier converted into Eurodollar Loans on the unpaid principal amount thereof at a rate
per annum equal to the Alternate Base Rate plus the Applicable Margin. 
 (c) Upon the occurrence and during the
continuance of the Event of Default described in Section 9, and at the election of the Administrative Agent or the Required Lenders, all Loans, Interest or other obligations shall, without limiting the rights of the Lenders under
Section 9, bear interest (which shall be payable on demand): (a) in the case of any Loan, the rate otherwise applicable to such Loan pursuant to this subsection 4.8 and the Applicable Margin plus 2%; and (b) in all other cases, a rate
per annum (computed on the basis of the actual number of days elapsed over a year of 365 or 366 days) equal to the Alternate Base Rate and the Applicable Margin plus 2%. 
 (d) Except as otherwise expressly provided for in this subsection 4.8, interest shall be payable in arrears (a) for Eurodollar Loans,
at the end of each Interest Period (or, for any Interest Period longer than three months, at three month intervals following the first day of such Interest Period) and on the final maturity of the Loans, and (b) for Alternate Base Rate Loans,
quarterly in arrears on the last Business Day of each March, June, September and December and on the final maturity of the Loans. 
  

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 4.9. Computation of Interest. (a) Interest in respect of Alternate Base Rate
Loans shall be calculated on the basis of the actual number of days elapsed over a year of 365 or 366 days, as the case may be. Interest in respect of Eurodollar Loans shall be calculated on the basis of the actual number of days elapsed over a year
of 360 days. The Administrative Agent shall as soon as practicable notify the Borrowers and the Lenders of each determination of a Eurodollar Rate. Any change in the interest rate on a Loan resulting from a change in the Alternate Base Rate or the
Eurocurrency Reserve Requirements shall become effective as of the opening of business on the day on which such change in the Alternate Base Rate is announced or such change in the Eurocurrency Reserve Requirements becomes effective, as the case may
be. The Administrative Agent shall as soon as practicable notify the Borrowers and the Lenders of the effective date and the amount of each such change. 
 (b) Each determination of an interest rate by the Administrative Agent pursuant to any provision of this Agreement shall be conclusive and binding on the Borrowers and the Lenders in the absence of
manifest error. The Administrative Agent shall, at the request of the Borrowers or any Lender, deliver to the Borrowers or such Lender a statement showing the quotations used by the Administrative Agent in determining the Eurodollar Rate.

 4.10. Certain Fees. The Borrowers agree to pay to the Administrative Agent, for its own account, a non-refundable
agent’s fee in an amount previously agreed to with the Administrative Agent, payable annually in advance on the Closing Date and on each anniversary thereof unless all Loans have been (or are on such date) repaid and all Commitments hereunder
have been (or are on such date) terminated. 
 4.11. Inability to Determine Interest Rate. In the event that the
Administrative Agent or the Required Lenders shall have reasonably determined (which determination shall be conclusive and binding upon the Borrowers) that (a) by reason of circumstances affecting the interbank eurodollar market, adequate and
reasonable means do not exist for ascertaining the Eurodollar Rate for any Interest Period with respect to (i) proposed Loans that the Borrowers have requested be made as Eurodollar Loans, (ii) any Eurodollar Loans that will result from
the requested conversion of all or part of the Alternate Base Rate Loans into Eurodollar Loans or (iii) the continuation of any Eurodollar Loan as such for an additional Interest Period, or (b) Dollar deposits in the relevant amount and
for the relevant period with respect to any such Eurodollar Loan are not generally available to the Lenders in their respective Eurodollar Lending Offices’ interbank eurodollar markets, the Administrative Agent shall forthwith give telecopy
notice of such determination, confirmed in writing, to the Borrowers and the Lenders at least one day prior to, as the case may be, the requested Borrowing Date, the conversion date or the last day of such Interest Period. If such notice is given
(i) any requested Eurodollar Loans shall be made as Alternate Base Rate Loans, (ii) any Alternate Base Rate Loans that were to have been converted to Eurodollar Loans shall be continued as Alternate Base Rate Loans, and (iii) any
outstanding Eurodollar Loans shall be converted on the last day of the then current Interest Period applicable thereto into Alternate Base Rate Loans. Until such notice has been withdrawn by the Administrative Agent, no further Eurodollar Loans
shall be made and no Alternate Base Rate Loans shall be converted to Eurodollar Loans. 
 4.12. Pro Rata Treatment and
Payments. (a) Except to the extent otherwise provided herein, each borrowing of Loans by the Borrowers from the Lenders and any reduction of the Commitments of the Lenders hereunder shall be made pro rata according to the
relevant Commitment Percentages of the Lenders with respect to the Loans borrowed or the Commitments to be reduced. 
  

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 (b) Whenever any payment received by the Administrative Agent under this Agreement or any
Note or any other Credit Document is insufficient to pay in full all amounts then due and payable to the Administrative Agent and the Lenders under this Agreement, such payment shall be distributed by the Administrative Agent and applied by the
Administrative Agent and the Lenders in the following order: first, to the payment of fees and expenses due and payable to the Administrative Agent (in such capacity and not in its capacity as a Lender) under and in connection with this
Agreement and the other Credit Documents; second, to the payment of all expenses due and payable under subsection 11.5, ratably among the Lenders in accordance with the aggregate amount of such payments owed to each such Lender; third,
to the payment of fees due and payable under subsections 3.2 and 3.9, ratably among the Lenders in accordance with the Commitment Percentage of each Lender of the Commitment for which such payment is owed and, in the case of the Issuing Lender, the
amount retained by the Issuing Lender for its own account pursuant to subsection 3.9; fourth, to the payment of interest then due and payable on the Loans and the L/C Obligations ratably in accordance with the aggregate amount of interest
owed to each such Lender; and fifth, to the payment of the principal amount of the Loans and the L/C Obligations which is then due and payable ratably among the Lenders in accordance with the aggregate principal amount owed to each such
Lender. 
 (c) If any Lender shall be a Defaulting Lender, then the Administrative Agent may, in its discretion (notwithstanding
any contrary provision hereof), set aside any amounts thereafter received by the Administrative Agent for the account of such Lender and (i) apply such amounts to satisfy such Lender’s obligations hereunder (in such order as determined by
the Administrative Agent) until all such unsatisfied obligations are fully paid or (ii) hold them in escrow until, and apply them as, directed by a court of competent jurisdiction. 
 (d) All payments (including prepayments) to be made by the Borrowers on account of principal, interest and fees payable under any Credit
Document shall be made without set-off, counterclaim or other defense and shall be made to the Administrative Agent, for the account of the Lenders at the Administrative Agent’s office located at 901 Main Street, Dallas, TX 75202, in lawful
money of the United States and in immediately available funds. The Administrative Agent shall promptly distribute such payments in accordance with the provisions of subsection 4.12(b) upon receipt in like funds as received. If any payment hereunder
(other than payments on Eurodollar Loans) would become due and payable on a day other than a Business Day, such payment shall become due and payable on the next succeeding Business Day and, with respect to payments of principal, interest thereon
shall be payable at the then applicable rate during such extension. If any payment on a Eurodollar Loan becomes due and payable on a day other than a Business Day, the maturity thereof shall be extended to the next succeeding Business Day (and with
respect to payments of principal, interest thereon shall be payable at the then applicable rate during such extension), unless the result of such extension would be to extend such payment into another calendar month in which event such payment shall
be made on the immediately preceding Business Day. 
 (e) Unless the Administrative Agent shall have been notified in writing by
any Lender prior to a borrowing that such Lender will not make the amount which would constitute its Commitment Percentage of such borrowing available to the Administrative Agent, the Administrative Agent may assume that such Lender is making such
amount available to the Administrative Agent in accordance with subsection 4.1 and the Administrative Agent may, in reliance upon such assumption, make available to the Borrowers a corresponding amount. If such amount is not made available to the
Administrative

  

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Agent by the required time on the Borrowing Date therefor, such Lender shall pay to the Administrative Agent, on demand, such amount with interest thereon at a rate equal to the daily average
Federal Funds Rate for the period until such Lender makes such amount immediately available to the Administrative Agent. A certificate of the Administrative Agent submitted to any Lender with respect to any amounts owing under this subsection
4.12(e) shall be conclusive absent manifest error. If such Lender’s Commitment Percentage of such borrowing is not in fact made available to the Administrative Agent by such Lender within three Business Days of such Borrowing Date, the
Administrative Agent shall also be entitled to recover such amount with interest thereon at the rate per annum applicable to Alternate Base Rate Loans hereunder (in lieu of any otherwise applicable interest), promptly upon, but in any event
within one Business Day of, demand, from the Borrowers, without prejudice to any rights which any such Borrower or the Administrative Agent may have against such Lender hereunder. Nothing contained in this subsection 4.12 shall relieve any Lender
which has failed to make available its ratable portion of any borrowing hereunder from its obligation to do so in accordance with the terms hereof. 
 (f) The failure of any Lender to make the Loan to be made by it on any Borrowing Date shall not relieve any other Lender of its obligation, if any, hereunder to make its Loan on such Borrowing Date, but
no Lender shall be responsible for the failure of any other Lender to make the Loan to be made by such other Lender on such Borrowing Date. 
 (g) All payments and optional prepayments (other than prepayments as set forth in subsection 4.14 with respect to increased costs) of Eurodollar Loans hereunder shall be in such amounts and be made
pursuant to such elections so that, after giving effect thereto, the aggregate principal amount of all Eurodollar Loans with the same Interest Period shall not be less than $1,000,000 a whole multiple of $100,000 in excess thereof. 
 4.13. Illegality. Notwithstanding any other provision herein, if any Change in Law occurring after the date that any Person becomes a
Lender party to this Agreement shall make it unlawful for such Lender to make or maintain Eurodollar Loans as contemplated by this Agreement, the commitment of such Lender hereunder to make Eurodollar Loans or to convert all or a portion of
Alternate Base Rate Loans into Eurodollar Loans shall forthwith be suspended until such time, if any, as such illegality shall no longer exist and such Lender’s Loans then outstanding as Eurodollar Loans, if any, shall be converted
automatically to Alternate Base Rate Loans for the duration of the respective Interest Periods (or, if permitted by applicable law, at the end of such Interest Periods) and all payments of principal which would otherwise be applied to such
Eurodollar Loans shall be applied instead to such Lender’s Alternate Base Rate Loans. The Borrowers hereby agree to pay any Lender, promptly upon its demand, any amounts payable pursuant to subsection 4.15 in connection with any conversion in
accordance with this subsection 4.13 (such Lender’s notice of such costs, as certified in reasonable detail as to such amounts to the Borrowers through the Administrative Agent, to be conclusive absent manifest error). 
 4.14. Requirements of Law. (a) In the event that any Change in Law or compliance by any Lender with any request or directive
(whether or not having the force of law) from any central bank or other Governmental Authority occurring after the date that any lender becomes a Lender party to this Agreement: 
 (i) does or shall subject any such Lender or its Eurodollar Lending Office to any Tax of any kind whatsoever with respect to
this Agreement, any Note or any Eurodollar Loans made by it, or change the basis of taxation of payments to such Lender or its Eurodollar Lending Office

  

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of principal, the commitment fee, interest or any other amount payable hereunder (except for (x) Excluded Taxes and (y) taxes resulting from the substitution of any system of Excluded
Taxes by another system of taxation, provided that the taxes payable by Lenders subject to such other system of taxation are not generally grossed-up under senior secured credit facilities of U.S. corporate borrowers); 
 (ii) does or shall impose, modify or hold applicable any reserve, special deposit, compulsory loan or similar requirement
against assets held by, or deposits or other liabilities in or for the account of, advances or loans by, or other credit extended by, or any other acquisition of funds by, any office of such Lender which are not otherwise included in the
determination of the Eurodollar Rate; or 
 (iii) does or shall impose on such Lender any other condition which
is applicable to lenders generally; 
 and the result of any of the foregoing is to increase the cost to such Lender or its Eurodollar Lending
Office of making, converting, renewing or maintaining advances or extensions of credit or to reduce any amount receivable hereunder, in each case, in respect of its Eurodollar Loans, then, in any such case, the Borrowers shall promptly pay such
Lender, promptly upon, but in any event within one Business Day of, its demand, any additional amounts necessary to compensate such Lender for such additional cost or reduced amount receivable which such Lender deems to be material as reasonably
determined by such Lender with respect to such Eurodollar Loans, together with interest on each such amount from the date demanded until payment in full thereof at a rate per annum equal to the Alternate Base Rate plus 1%. 

(b) In the event that any Change in Law occurring after the earlier of the date that any Person becomes a Lender party to this Agreement
with respect to any such Lender shall, in the reasonable opinion of such Lender, require that any Commitment of such Lender be treated as an asset or otherwise be included for purposes of calculating the appropriate amount of capital to be
maintained by such Lender or any corporation controlling such Lender, and such Change in Law shall have the effect of reducing the rate of return on such Lender’s or such corporation’s capital, as the case may be, as a consequence of such
Lender’s obligations hereunder to a level below that which such Lender or such corporation, as the case may be, could have achieved but for such Change in Law (taking into account such Lender’s or such corporation’s policies, as the
case may be, with respect to capital adequacy) by an amount reasonably deemed by such Lender to be material, then from time to time following notice by such Lender to the Borrowers of such Change in Law as provided in paragraph (c) of this
subsection 4.14, within 15 days after demand by such Lender, the Borrowers shall pay to such Lender such additional amount or amounts as will compensate such Lender or such corporation on an after-Tax basis, as the case may be, for such reduction.

 (c) The Borrowers shall not be required to make any payments to any Lender for any additional amounts pursuant to this
subsection 4.14 unless such Lender has given written notice to the Borrowers, through the Administrative Agent, of its intent to request such payments prior to or within 60 days after the date on which such Lender became entitled to claim such
amounts. If any Lender has notified the Borrowers through the Administrative Agent of any increased costs pursuant to paragraph (a) of this subsection 4.14, the Borrowers at any time thereafter may, upon at least three Business Days’
notice to the Administrative Agent (which shall promptly notify the Lenders thereof), and subject to subsection 4.15, prepay (or convert into Alternate Base Rate Loans) all (but not a part) of the Eurodollar Loans

  

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of the applicable Lender then outstanding. Each Lender agrees that, upon the occurrence of any event giving rise to the operation of paragraph (a) of this subsection 4.14 with respect to
such Lender, it will, if requested by the Borrowers and to the extent permitted by law or by the relevant Governmental Authority, endeavor in good faith to avoid or minimize the increase in costs or reduction in payments resulting from such event
(including, without limitation, endeavoring to change its Eurodollar Lending Office); provided that such avoidance or minimization can be made in such a manner that such Lender, in its sole determination, suffers no economic, legal or
regulatory disadvantage. If any Lender requests compensation from either Borrower under this subsection 4.14, the Borrowers may, by notice to such Lender (with a copy to the Administrative Agent), suspend the obligation of such Lender thereafter to
make or continue Loans of the Type with respect to which such compensation is requested, or to convert Loans of any other Type into Loans of such Type, until the Requirement of Law giving rise to such request ceases to be in effect; provided
that such suspension shall not affect the right of such Lender to receive the compensation so requested. 
 (d)
(i) Subject to subsection 4.14(d)(iv), all payments by or on account of any Credit Party to or for the account of any Lender, Issuing Lender or the Administrative Agent hereunder or under any Note or other Credit Document shall be made without
setoff, counterclaim or other defense and free and clear of, and without deduction or withholding for, any and all Covered Taxes. If the applicable withholding agent shall be required by Law to deduct or withhold any Taxes from or in respect of any
sum payable under any Credit Document (as determined in the good faith discretion of the applicable withholding agent) to any Lender, Issuing Lender or the Administrative Agent, (a) the sum payable by the applicable Credit Party shall be
increased as necessary so that after all required deductions or withholdings have been made (including deductions or withholdings applicable to additional sums payable under this subsection 4.14(d)) such Lender, Issuing Lender or the Administrative
Agent (as the case may be) receives an amount equal to the sum it would have received had no such deductions or withholdings been made, (b) the applicable withholding agent shall make such deductions or withholdings, (c) the applicable
withholding agent shall pay the full amount deducted or withheld to the relevant authority in accordance with applicable Law and (d) if a Credit Party is the applicable withholding agent, the Borrowers shall furnish to Administrative Agent the
original copy of a receipt evidencing payment thereof within 30 days after such payment is made. 
 (ii) In addition, the
Borrowers hereby agree to pay and indemnify and hold harmless the Administrative Agent and each Lender and Issuing Lender from any present or future stamp or documentary taxes and any other excise or property taxes, charges or similar levies which
arise from any payment made or required to be made hereunder or under any Note or other Credit Document or from the execution, delivery, enforcement or registration of, or otherwise with respect to, this Agreement or any Note or Guarantee or any
other Credit Document, and all interest, fines, penalties and additions to tax and related expenses with regard thereto (“Other Taxes”). 
 (iii) Subject to subsection 4.14(d)(iv), the Credit Parties, jointly and severally, hereby agree to indemnify and hold harmless the Administrative Agent and each Lender and Issuing Lender for the full
amount of Covered Taxes (including, without limitation, any Covered Taxes imposed on amounts payable under this subsection 4.14(d)) payable by Administrative Agent or such Lender or Issuing Lender and any liability (including penalties, interest and
expenses) arising therefrom or with respect thereto, whether or not such Covered Taxes or Other Taxes were correctly or legally imposed or asserted by the relevant Governmental Authority. Payments due under this indemnification shall be made within
30 days of the date the Administrative Agent or such Lender or Issuing Lender makes demand therefor. 
  

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 (iv) Each Lender and Issuing Lender shall deliver to the Borrowers and to the Administrative
Agent, whenever reasonably requested by the Borrowers or the Administrative Agent, such properly completed and executed documentation prescribed by applicable Laws and such other reasonably requested information as will permit the Borrowers or the
Administrative Agent, as the case may be, (A) to determine whether or not payments made hereunder or under any other Credit Document are subject to Taxes, (B) to determine, if applicable, the required rate of withholding or deduction and
(C) to establish such Lender’s or Issuing Lender’s entitlement to any available exemption from, or reduction of, applicable Taxes in respect of any payments to be made to such Lender or Issuing Lender by the Borrowers pursuant to this
Agreement or otherwise to establish such Lender’s or Issuing Lender’s status for withholding tax purposes in the applicable jurisdiction. 
 Without limiting the generality of the foregoing, 
 (A) any Lender or Issuing Lender that is a
“United States person” within the meaning of Section 7701(a)(30) of the Code shall deliver to the Borrowers and the Administrative Agent executed originals of Internal Revenue Service (“IRS”) Form W-9 or such other
documentation or information prescribed by applicable Laws or reasonably requested by the Borrowers or the Administrative Agent certifying that Lender or Issuing Lender is not subject to U.S. federal backup withholding or information reporting
requirements; and 
 (B) to the extent it is legally entitled to do so: each Lender or Issuing Lender that is not
a “United States person” within the meaning of Section 7701(a)(30) of the Code that is entitled under the Code or any applicable treaty to an exemption from or reduction of U.S. federal withholding tax with respect to any payments
hereunder or under any other Credit Document shall deliver to the Borrowers and the Administrative Agent (in such number of signed originals as shall be reasonably requested by the recipient) on or prior to the date on which such Lender or Issuing
Lender becomes a Lender or Issuing Lender under this Agreement (and from time to time thereafter (1) if any documentation previously delivered has expired or become obsolete or invalid or (2) upon the request of the Borrowers or the
Administrative Agent,), whichever of the following is applicable: 
  

	 	(1)	IRS Form W-8BEN (or any successor thereto) claiming eligibility for benefits of an income tax treaty to which the United States is a party, 

  

	 	(2)	IRS Form W-8ECI (or any successor thereto), 

  

	 	(3)	 in the case of a Lender or Issuing Lender claiming the benefits of the exemption for portfolio interest under Sections 881(c) or 871(h) of the Code
(the “Portfolio Interest Exemption”), (x) a certificate, substantially in the form of Exhibit Q-1, Q-2, Q-3 or Q-4, as applicable (each a “Tax Status Certificate”), to the effect

  

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that such Lender or Issuing Lender is not (A) a “bank” within the meaning of Section 881(c)(3)(A) of the Code, (B) a “10 percent shareholder” of the Borrowers
within the meaning of Section 881(c)(3)(B) of the Code, or (C) a “controlled foreign corporation” described in Section 881(c)(3)(C) of the Code, and that no interest to be received is effectively connected with a U.S. trade
or business and (y) duly completed and executed original copies of IRS Form W-8BEN (or any successor thereto), 

  

	 	(4)	where such Lender or Issuing Lender is a partnership (for U.S. federal income tax purposes) or otherwise not a beneficial owner (e.g., where such Lender or
Issuing Lender has sold a typical participation), IRS Form W-8IMY (or any successor thereto) and all required supporting documentation (including, where one or more of the underlying beneficial owners is claiming the benefits of the Portfolio
Interest Exemption, a Tax Status Certificate (which Tax Status Certificate may be provided by the Lender or Issuing Lender on behalf of such beneficial owner(s))), or 

  

	 	(5)	any other form prescribed by applicable Laws as a basis for claiming exemption from or a reduction in United States federal withholding tax together with such
supplementary documentation as may be prescribed by applicable Laws to permit the Borrowers or the Administrative Agent to determine the withholding or deduction required to be made. 

 Each Lender and Issuing Lender shall promptly notify the Borrowers and the Administrative Agent of any change in circumstances which would modify or render
invalid any claimed exemption or reduction. 
 Notwithstanding any provision of this subsection 4.14 to the contrary, the Borrowers shall have
no obligation to pay any amount to or for the account of any Lender on account of any United States federal withholding taxes pursuant to this subsection 4.14, to the extent that such amount results from the failure of any Lender to comply with its
obligations pursuant to this subsection 4.14. 
 (e) A certificate in reasonable detail as to any amounts submitted by such
Lender or Issuing Lender, through the Administrative Agent, to the Borrowers, shall be conclusive in the absence of manifest error. The covenants contained in this subsection 4.14 shall survive the termination of this Agreement and repayment of the
Loans. 
 4.15. Indemnity. The Borrowers and the Guarantors agree to jointly and severally indemnify each Lender and to
hold such Lender harmless from any loss or expense (but (x) without duplication of any amounts payable as default interest and (y) excluding any loss of anticipated profits) which such Lender may sustain or incur as a consequence of
(a) default by the Borrowers in making a borrowing after the Borrowers have given a notice in accordance with subsection 4.1 or in making a conversion of Alternate Base Rate Loans to Eurodollar Loans or in continuing Eurodollar Loans as such,
in either case, after the Borrowers have given notice in accordance with subsection 4.2, (b) default by the Borrowers in making any prepayment after the Borrowers have given a notice in accordance with subsection 4.4 or

  

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(c) a payment or prepayment of a Eurodollar Loan or conversion (including without limitation, as a result of subsection 4.4, 4.5 or 4.6 and/or a conversion pursuant to subsection 4.13) of any
Eurodollar Loan into an Alternate Base Rate Loan, in either case on a day which is not the last day of an Interest Period with respect thereto, including, but not limited to, any such loss or expense arising from interest or fees payable by such
Lender to lenders of funds obtained by it in order to maintain its Eurodollar Loans hereunder (but excluding loss of profit). This covenant shall survive termination of this Agreement and repayment of the Loans. The payment of an amount due
hereunder as a result of the Borrowers failing to make a borrowing, payment or conversion after delivering notice of the same shall constitute a cure of any Default or Event of Default arising therefrom. 
 4.16. Repayment of Loans; Evidence of Debt. (a) The Borrowers hereby unconditionally promise to pay to the Administrative Agent
for the account of each Lender (i) the then unpaid principal amount of each Revolving Credit Loan of such Lender on the Revolving Credit Termination Date, (ii) the principal amount of the Tranche B Term Loan (including the principal amount
of any Incremental Term Loan that is a Tranche B Term Loan) of such Lender, in installments, payable on each Tranche B Installment Payment Date, in accordance with subsection 4.6(b) (or the then unpaid principal amount of such Tranche B Term Loan on
the date that the Tranche B Term Loans become due and payable pursuant to Section 9), and (iii) the then unpaid principal amount of the Swing Line Loans of the Swing Line Lender on the Revolving Credit Termination Date. The Borrowers
hereby further agree to pay interest on the unpaid principal amount of the Loans from time to time outstanding from the Closing Date until payment in full thereof at the rates per annum and on the dates set forth in subsection 4.8.

 (b) Each Lender shall maintain in accordance with its usual practice an account or accounts evidencing indebtedness of the
Borrowers to such Lender resulting from each Loan of such Lender from time to time, including the amounts of principal and interest payable and paid to such Lender from time to time under this Agreement. 
 (c) The Administrative Agent shall maintain the Register pursuant to subsection 11.6(d), and a subaccount therein for each Lender, in which
shall be recorded (i) the amount of each Revolving Credit Loan, Tranche B Term Loan and any Incremental Term Loan made hereunder, the Type thereof and each Interest Period applicable thereto, (ii) the amount of any principal or interest
due and payable or to become due and payable from the Borrowers to each Lender hereunder and (iii) both the amount of any sum received by the Administrative Agent hereunder from the Borrowers and each Lender’s share thereof. 
 (d) The entries made in the Register and the accounts of each Lender maintained pursuant to subsection 4.16(b) shall, to the extent
permitted by applicable law, be prima facie evidence of the existence and amounts of the obligations of the Borrowers therein recorded; provided that the failure of any Lender or the Administrative Agent to maintain the Register
or any such account, or any error therein, shall not in any manner affect the obligation of the Borrowers to repay (with applicable interest) the Loans made to the Borrowers by such Lender or to repay any other obligations in accordance with the
terms of this Agreement. 
 (e) The Borrowers agree that, upon the request to the Administrative Agent by any Lender, the
Borrowers will execute and deliver to such Lender (i) a promissory note of the Borrowers evidencing the Revolving Credit Loans of such Lender, substantially in the form of Exhibit A hereto with appropriate insertions as to date and
principal amount (a “Revolving Credit Note”), (ii) a promissory note

  

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of the Borrowers evidencing the Tranche B Term Loan of such Lender, substantially in the form of Exhibit B hereto with appropriate insertions as to date and principal amount (a
“Tranche B Term Note”), (iii) a promissory note of the Borrowers evidencing any Incremental Term Loan of such Lender (an “Incremental Term Note”) and/or (iv) in the case of the Swing Line Lender, a
promissory note of the Borrowers evidencing the Swing Line Loans of the Swing Line Lender, substantially in the form of Exhibit C hereto with appropriate insertions as to date and principal amount (the “Swing Line Note”).

 4.17. Replacement of Lenders. In the event any Lender or the Issuing Lender (x) is a Defaulting Lender,
(y) exercises its rights pursuant to subsection 4.13 or (z) requests payments pursuant to subsection 3.10 or 4.14, the Borrowers may require, at the Borrowers’ expense (including payment of any processing fees under subsection
11.6(e)) and subject to subsection 4.15, such Lender or the Issuing Lender to assign, at par plus accrued interest and fees, without recourse (in accordance with subsection 11.6) all of its interests, rights and obligations hereunder (including all
of its Commitments and the Loans and other amounts at the time owing to it hereunder and its Notes and its interest in the Letters of Credit) to an Eligible Assignee; provided that (i) such assignment shall not conflict with or violate
any law, rule or regulation or order of any court or other Governmental Authority, (ii) in the case of the assignment of any commitment to a non-preexisting Lender, the Borrowers shall have received the written consent of the Administrative
Agent, which consent shall not unreasonably be withheld, to such assignment, (iii) the Borrowers shall have paid to the assigning Lender or the Issuing Lender all monies other than principal, interest and fees accrued and owing hereunder to it
(including pursuant to subsections 3.10, 4.13, 4.14 and 4.15) and (iv) in the case of a required assignment by the Issuing Lender, the Letters of Credit shall be canceled and returned to the Issuing Lender. 
 SECTION 5. REPRESENTATIONS AND WARRANTIES 
 In order to induce the Lenders to enter into this Agreement and to make the Loans and to induce the Issuing Lender to issue, and the Participating Lenders to participate in, the Letters of Credit, each
Borrower and Holdings hereby represent and warrant to each Lender and the Administrative Agent as of the Closing Date and, except as otherwise stated to be as of a different date, as of the date of the making of any extension of credit hereunder:

 5.1. Financial Statements; Financial Condition. (a) All financial statements identified on Schedule 5.1
(a) hereto and all financial statements delivered pursuant to subsection 7.1 (a) or 7.1(b) present fairly in all material respects the financial condition, results of operations and cash flows of the entities to which they relate as of
the dates and for the periods indicated. All such financial statements (i) with respect to Holdings and each of its Subsidiaries (other than the financial statements identified on Schedule 5.1(a) hereto of Language Line Services UK Limited and
its direct and indirect Subsidiaries), including the related schedules and notes thereto, have been prepared in accordance with GAAP applied consistently throughout the periods involved (except as disclosed therein and except that any such unaudited
financial statements lack footnote disclosure and normal year-end audit adjustments) and (ii) with respect to the financial statements identified on Schedule 5.1(a) hereto of Language Line Services UK Limited and its direct and indirect
Subsidiaries, including the related schedules and notes thereto, have been prepared in accordance with UK GAAP applied consistently throughout the periods involved (except as disclosed therein and except that any such unaudited financial
statements lack footnote disclosure and normal year-end audit adjustments). 
  

 
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 (b) Except as set forth in the financial statements identified on Schedule 5.1
(a) hereto, after giving effect to the Indebtedness, customary liabilities in respect of expenses incurred in connection with the Transactions and liabilities incurred in the ordinary course of business of the Credit Parties since the date
of the most recent such financial statements, as of the Closing Date there are no material liabilities of the Credit Parties of any kind (including, without limitation, liabilities for taxes, or any long-term leases or unusual forward or long-term
commitments, including any interest rate or foreign currency swap or exchange transaction or other obligation in respect of derivatives) required to be set forth on a balance sheet or in the notes thereto prepared in accordance with GAAP or
UK GAAP, as applicable, whether accrued, contingent, absolute, determined, determinable or otherwise, and there is no existing condition, situation or set of circumstances which is reasonably likely to result in such a liability. 
 5.2. No Change. Since December 31, 2008, after giving effect to the Transactions, there has been no change, development or event
which, individually or when taken together with all other circumstances, changes or events, has had, or could reasonably be expected to have, a Material Adverse Effect. 
 5.3. Existence; Compliance with Law. Each of Holdings and its Subsidiaries (a) is duly organized and validly existing under the laws of the jurisdiction of its organization, (b) has full
power and authority and possesses all governmental franchises, licenses, permits, authorizations and approvals necessary to enable it to use its corporate name and to own, lease or otherwise hold its properties and assets and to carry on its
business as presently conducted other than such franchises, licenses, permits, authorizations and approvals the lack of which, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect, (c) is duly
qualified and in good standing (to the extent such concept is applicable in the applicable jurisdiction) to do business in each jurisdiction in which the nature of its business or the ownership, leasing or holding of its properties makes such
qualification necessary, except such jurisdictions where the failure so to qualify, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect and (d) is in compliance with all applicable statutes
(including the Fair Labor Standards Act, as amended), laws (including Environmental Laws), ordinances, rules, orders, permits (including Environmental Permits) and regulations of any Governmental Authority or instrumentality, domestic or foreign
(including, without limitation, those related to Hazardous Materials and substances), except where noncompliance individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect. Neither Holdings nor any of its
Subsidiaries has received any written communication from a Governmental Authority that alleges that Holdings, or any of its Subsidiaries is not in compliance with federal, state, local or foreign laws, ordinances, rules and regulations, except to
the extent such noncompliance, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect. 
 5.4. Power; Authorization. Each Credit Party has the power and authority to execute, deliver and perform each of the Credit Documents to which it is a party, and each Borrower has the power and authority and legal right to borrow
hereunder and to have Letters of Credit issued for its account hereunder. Each Credit Party has taken all necessary action to authorize the execution, delivery and performance of each of the Credit Documents to which it is or will be a party and
each Borrower has taken all necessary action to authorize the borrowings hereunder and the issuance of Letters of Credit for its account hereunder. No consent or authorization of, or filing with, any Person (including, without limitation, any
Governmental Authority) is required in connection with the execution, delivery or performance by any Credit Party, or for the validity or enforceability in accordance with its terms against any Credit

  

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Party, of any Credit Document except for (i) consents, authorizations and filings which have been obtained or made and are in full force and effect, (ii) such consents, authorizations
and filings which the failure to obtain or perform, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect, and (iii) such filings as are necessary to perfect the Liens of the Lenders created
pursuant to this Agreement and the Security Documents. 
 5.5. Enforceable Obligations. This Agreement and each of the
other Credit Documents have been, duly executed and delivered on behalf of each Credit Party that is party hereto or thereto, as applicable. This Agreement constitutes, and each of the other Credit Documents will constitute upon execution and
delivery thereof, the legal, valid and binding obligation of each Credit Party that is party thereto, and is enforceable against each Credit Party that is party hereto or thereto, as applicable, in accordance with its terms, except as may be limited
by applicable bankruptcy, insolvency, fraudulent conveyance, reorganization, moratorium or similar laws affecting creditors’ rights generally and by general principles of equity (regardless of whether enforcement is sought in a proceeding in
equity or at law). 
 5.6. No Legal Bar. None of the execution, delivery or performance by each Credit Party of each
Credit Document to which it is a party and the incurrence and use of the proceeds of the Loans and the issuance of and of drawings under the Letters of Credit (a) will violate any Requirement of Law, constitutive document or any Contractual
Obligation applicable to or binding upon such Credit Party or any of their respective Subsidiaries or any of their respective properties or assets, in any manner which, individually or in the aggregate, could reasonably be expected to have a
Material Adverse Effect, or (b) will result in the creation or imposition of any Lien on any of its properties or assets pursuant to any Requirement of Law applicable to it, as the case may be, or any of its Contractual Obligations, except for
the Liens arising under the Security Documents and Permitted Liens. 
 5.7. No Material Litigation. There is no pending
or, to the knowledge of any Credit Party, threatened claim, legal action, arbitration or other legal, governmental, administrative or tax proceeding or any order, complaint, decree or judgment involving or affecting the Transactions, Holdings or any
of its Subsidiaries or any of their respective properties, assets, operations or businesses which have had, or are reasonably likely to have, a Material Adverse Effect. 
 5.8. Investment Company Act. No Credit Party is an “investment company” or a company “controlled” by an “investment company” (as each of the quoted terms is defined or
used in the Investment Company Act of 1940, as amended) that is required to be registered under such Act. 
 5.9. Federal
Regulation. The extensions of credit hereunder will not be used for “buying” or “carrying” any “margin stock” within the respective meanings of each of the quoted terms under Regulation U as in effect now and from
time to time hereafter in effect or for any purpose that violates the provisions of the regulations of the Board. Following application of the proceeds of each extension of credit hereunder, not more than 25 percent of the value of the assets of any
Credit Party will be Margin Stock (as defined in Regulation U). No Credit Party is subject to regulation under any law or regulation which limits its ability to incur Indebtedness, other than Regulation X of the Board. 
 5.10. No Default. Each of Holdings and its Subsidiaries have performed all material obligations required to be performed by them
under their respective Contractual Obligations (including after giving effect to the Transactions) and they are not (with or without the lapse of time or the giving of notice, or both) in breach or default in any respect thereunder, except to the
extent that such breach or

  

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default, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect. Neither Holdings nor any of its Subsidiaries (including after giving effect to the
Transactions) is in default under any material judgment, order or decree of any Governmental Authority, domestic or foreign, applicable to it or any of its respective properties, assets, operations or business, except to the extent that any such
defaults could not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect. 
 5.11.
Taxes. Each of Holdings and its Subsidiaries (including after giving effect to the Transactions) (i) has timely filed or caused to be timely filed all material tax returns, statements, forms and reports (domestic or foreign) which are
required to be filed (and all such tax returns were true and correct in all material respects when and as filed) and (ii) has timely paid all Taxes shown to be due and payable on said returns or on any assessments made against it or any of its
property and all other taxes, fees or other charges imposed on it or any of its property by any Governmental Authority (other than with respect to any Taxes (x) the amount of which is currently being contested in good faith by appropriate
proceedings and with respect to which reserves (or other sufficient provisions) in conformity with GAAP have been provided on the books of Holdings or one of its Subsidiaries (including after giving effect to the Transactions), as the case may be,
and (y) which could not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect). Each of Holdings and its Subsidiaries is unaware of any proposed or pending tax assessments, deficiencies or audits that could
be reasonably expected to, individually or in the aggregate, result in a Material Adverse Effect. Neither Holdings nor its Subsidiaries is a party to any understanding or arrangement constituting a “tax shelter” within the meaning of
Section 6111(c), Section 6111(d) or Section 6662(d)(2)(C)(iii) of the Code, or has “participated” in a “reportable transaction” within the meaning of Treasury Regulation Section 1.6011-4 with regard to any
taxable period for which the applicable statute of limitations has not yet expired. 
 5.12. Subsidiaries. After giving
effect to the consummation of the Transactions, (i) Holdings owns directly or indirectly 100% of the capital stock of each of its Subsidiaries on the Closing Date and (ii) the Subsidiaries of Holdings, their jurisdictions of incorporation, the
number of shares or units of each class of its Capital Stock authorized and the number outstanding and the number of shares or units covered by all outstanding options, warrants, rights of conversion or purchase and similar rights, and their equity
holders, in each case, as of the Closing Date shall be as set forth on Schedule 5.12 hereto. All Capital Stock of each Subsidiary of Holdings (i) that is a corporation is duly and validly issued and is fully paid and non-assessable and
(ii) that is a limited liability company is duly and validly issued without any obligation to make additional capital contributions and in each case, is owned, of record and beneficially, by Holdings, directly or indirectly. 
 5.13. Ownership of Property; Liens. As of the Closing Date and as of the making of any extension of credit hereunder (subject to
transfers and dispositions of property permitted under subsection 8.5), each of Holdings and its Subsidiaries has good and valid title (or, in the case of licensed Intellectual Property, a valid license) to all of its material assets necessary for
the conduct of its business, in each case free and clear of all Liens except Permitted Liens. With respect to each Leased Property, as of the Closing Date, each of Holdings or its applicable Subsidiary has a valid and enforceable leasehold interest
therein, in each case, free and clear of all Liens, except (a) the terms and provisions of the respective lease therefor, including, without limitation, the matters set forth on Schedule 5.13, (b) Permitted Encumbrances and
(c) any matters affecting the fee title and any estate superior to the leasehold estate related thereto. The Leased Properties constitute, as of the Closing Date, all of the material Real Property

  

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of Holdings and its Subsidiaries and used or held for use by Holdings and its Subsidiaries. No Credit Party has received notice of pending condemnation or similar proceedings affecting any of the
Real Property, and to each Credit Party’s knowledge, no such action is currently contemplated or threatened. 
 5.14.
ERISA. (a) No ERISA Event has occurred or is reasonably expected to occur that, when taken together with all other such ERISA Events for which liability is reasonably expected to occur, could reasonably be expected to result in a
Material Adverse Effect. The present value of all accumulated benefit obligations of all underfunded Pension Plans (based on the assumptions used for purposes of Statement of Financial Accounting Standards No. 87) did not, as of the date of the
most recent financial statements reflecting such amounts, exceed by an amount that could reasonably be expected to have a Material Adverse Effect the fair market value of the assets of all such underfunded Pension Plans. Each ERISA Entity is in
compliance in all material respects with the presently applicable provisions of ERISA and the Code with respect to each Employee Benefit Plan, except to the extent any noncompliance could not reasonably be expected to have a Material Adverse Effect.
Using actuarial assumptions and computation methods consistent with subpart 1 of subtitle E of Title IV of ERISA, the aggregate liabilities of each ERISA Entity to all Multiemployer Plans in the event of a complete withdrawal therefrom, as of the
close of the most recent fiscal year of each such Multiemployer Plan, would not reasonably be expected to result in a Material Adverse Effect. 
 (b) Neither Holdings nor any of its Subsidiaries maintains or contributes to any benefit plan, program, policy, arrangement or agreement with respect to employees (or former employees) employed outside
the United States under which Holdings or any of its Subsidiaries could incur any liability that could reasonably be expected to have a Material Adverse Effect. 
 5.15. Collateral Documents. (a) Upon execution and delivery thereof by the parties thereto and the making of Loans hereunder, the Security Agreement is effective to create in favor of the
Administrative Agent, for the ratable benefit of the Lenders, a legal, valid and enforceable Lien on and security interest in all rights, title and interest of the Credit Parties in the pledged securities described therein and, when certificates
representing or constituting the pledged securities described in the Security Agreement are delivered to the Administrative Agent, such security interest shall constitute a perfected first Lien on, and security interest in, all right, title and
interest of the pledgor party thereto in the pledged securities described therein (to the extent such matter is governed by the law of the United States or a jurisdiction therein). No filings or recordings are required in order to perfect the
security interest created in the pledged securities described in the Security Agreement and the proceeds thereof other than filings on Form UCC-1 (arrangements for which filings have been made) and no consent of any Person including any other
general or limited partner, any other member of a limited liability company, any other shareholder or any other trust beneficiary is necessary in connection with the creation, perfection or first priority status of the security interest of the
Administrative Agent in any pledged securities or the exercise by the Administrative Agent of the voting or other rights provided for in the Security Agreement or the exercise of remedies in respect thereof. 
 (b) Upon execution and delivery thereof by the parties thereto and the making of Loans hereunder, the Security Agreement is effective to
create in favor of the Administrative Agent, for the ratable benefit of the Lenders, a legal, valid and enforceable Lien on and security interest in all right, title and interest of the Credit Parties in the collateral described therein (to the
extent such matter is governed by the law of the United States or a jurisdiction therein), and UCC financing statements have been filed in each of the jurisdictions listed on Schedule 5.15(b) hereto, or arrangements have been made for

  

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such filing in such jurisdictions, and upon such filing or such other filings referenced in subsection 5.15(d), and upon the taking of possession or control by the Administrative Agent of any
such collateral the security interests in which may be perfected only by possession or control (to the extent possession or control by the Administrative Agent is required by the Security Agreement), such security interests subject to the existence
of Permitted Liens, constitute perfected first priority Liens on, and security interests in, all right, title and interest of the debtor party thereto in the collateral described therein, except to the extent that a security interest cannot be
perfected therein by the filing of a financing statement or the taking of possession under the UCC of the relevant jurisdiction (or, if a security interest can be perfected only by possession or control, to the extent possession or control by the
Administrative Agent is not required pursuant to the Security Agreement). Each Credit Party has good and marketable title (or, in the case of licensed Intellectual Property, a valid license) to all Collateral pledged by it under the Security
Agreement, free and clear of all Liens except those described above in this clause (b) and except for Permitted Liens. 
 (c) Upon execution and delivery thereof by the relevant Credit Party, each Mortgage will be effective to create in favor of the Administrative Agent, for the ratable benefit of the Lenders, a legal, valid and enforceable security interest
in and Lien on the rights, title and interest of the applicable Credit Party thereto in the collateral described therein, and upon proper recording such Mortgage in the jurisdiction in which the property covered by such Mortgage is located, such
security interests and Lien will, subject to the existence of Permitted Encumbrances, constitute first priority liens on, and perfected security interests in, all right, title and interest of the debtor party thereto in the collateral described
therein. 
 (d) The recordation of the Security Agreement (or a short form thereof) in United States patents and trademarks in
the United States Patent and Trademark Office together with filings on Form UCC-1 made pursuant to the Security Agreement are effective, under applicable law, to perfect the security interest, as collateral security for the payment and performance
of the Loans and the other Obligations, granted to the Administrative Agent for the benefit of the Lenders in the registered trademarks and patents covered by such Security Agreement in United States patents and trademarks and the recordation of the
Security Agreement in United States copyrights with the United States Copyright Office together with filings on Form UCC-1 made pursuant to the Security Agreement are effective under federal law to perfect the security interest, as collateral
security for the payment and performance of the Loans and the other Obligations, granted to the Administrative Agent for the benefit of the Lenders in the registered copyrights covered by such Security Agreement in United States copyrights, in each
case if and to the extent perfection may be achieved by such filings. 
 5.16. Copyrights, Patents, Permits, Trademarks and
Licenses. Schedules 14(a), (b) and (c) of the perfection certificate delivered pursuant to subsection 6.1(n) set forth a true and complete list as of the Closing Date after giving effect to the Transactions of all registered
Intellectual Property owned by Holdings or any of its Subsidiaries, and, with respect to registered trademarks (if any), contains a list of all jurisdictions in which such trademarks are registered or applied for and all registration and application
numbers. Except as disclosed in Schedules 14(a), (b) and (c) of the perfection certificate delivered pursuant to subsection 6.1(n), as of the Closing Date after giving effect to the Transactions, Holdings or one of its Subsidiaries will
own or have the right to use the Intellectual Property and applications therefor referred to in such schedule. Except as disclosed in Schedule 14(a), (b) and (c) of the perfection certificate delivered pursuant to subsection 6.1(n), no
claims are pending by any Person with respect to the

  

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ownership, validity, enforceability or use of such Intellectual Property by Holdings or any of its Subsidiaries or applications therefor, challenging or questioning the validity or effectiveness
of any of the foregoing, in any jurisdiction, domestic or foreign, except to the extent such claims, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect. 
 5.17. Environmental Matters. Except insofar as any exceptions to the following, individually or in the aggregate, could not
reasonably be expected to result in a Material Adverse Effect: 
 (a) the properties owned, leased or otherwise
operated by Holdings or any of its Subsidiaries do not contain, and have not previously contained, therein, thereon or thereunder, including, without limitation, the soil and groundwater thereunder, any Hazardous Materials in amounts or
concentrations that constitute a violation of, or could reasonably be expected to give rise to liability under, Environmental Laws; 
 (b) There are no facts, circumstances or conditions that could reasonably be expected to (i) result in a violation of any Environmental Law by Holdings or any of its Subsidiaries that could interfere
with the continued operation of, or impair the otherwise fair saleable value of the properties owned, leased or otherwise operated by Holdings or any of its Subsidiaries or (ii) result in a violation of or otherwise give rise to liability on
the part of Holdings or any of its Subsidiaries under any Environmental Laws in respect of Hazardous Materials; 
 (c) neither Holdings nor any of its Subsidiaries has received or is aware of any complaint, notice of violation, alleged violation or notice of investigation or of potential liability under Environmental Laws with regard to Holdings or any
of its Subsidiaries, or any properties owned, leased or otherwise operated by any of them, nor does Holdings or any of its Subsidiaries have knowledge that any such action is being threatened; 
 (d) there are no administrative actions or judicial proceedings pending or, to the knowledge of any Credit Party, threatened
under any Environmental Law to which Holdings or any of its Subsidiaries is or could reasonably be expected to be a party, nor are there any consent decrees or other decrees, consent orders, administrative orders or other orders or agreements to
which Holdings or any of its Subsidiaries is a party, which could reasonably be expected to result in liability or costs on the part of Holdings or any of its Subsidiaries under any Environmental Law; 
 (e) no Lien has been recorded or, to the knowledge of any Credit Party, threatened under any Environmental Law with respect
to any Fee Property or assets of Holdings or any of its Subsidiaries and no Lien has been recorded or, to the knowledge of any Credit Party, threatened under any Environmental Law with respect to any other Real Property of Holdings or any of its
Subsidiaries that could reasonably be expected to result in liability or costs on the part of Holdings or any of its Subsidiaries under any Environmental Law; 
 (f) no Fee Property is (x) listed, or to the knowledge of any Credit Party proposed for listing, on the National
Priorities List promulgated pursuant to the United States Comprehensive Environmental Response, Compensation and Liability Act of 1980, as amended (“CER-CLA”), or (y) listed on the Comprehensive Environmental Response,
Compensation and Liability Information System List promulgated pursuant to CERCLA, or (z) included on any similar list

  

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maintained by any Governmental Authority and there is no such listing, or to the knowledge of any Credit Party proposed listing, with respect to any other Real Property of Holdings or any of its
Subsidiaries that could reasonably be expected to result in liability or costs on the part of Holdings or any of its Subsidiaries under any Environmental Law; and 
 (g) neither Holdings nor any of its Subsidiaries is required to take or finance any investigatory, response or other
corrective action or is currently conducting any investigatory, response or other corrective action pursuant to any Environmental Law at any Real Property or at any other location, nor has any of Holdings or any of its Subsidiaries assumed by
contract, agreement or operation of law any obligation of any other Person under any Environmental Law. 
 5.18. Accuracy and
Completeness of Information. All factual information heretofore or contemporaneously furnished by or on behalf of Holdings or any of its Subsidiaries to the Administrative Agent, the Arrangers or any Lender in writing (including all information
contained in the Credit Documents, the Confidential Information Memorandum dated October 2009 delivered to the Lenders in connection with the syndication of the facilities hereunder (the “Confidential Information Memorandum”)) for
purposes of or in connection with this Agreement or any transaction contemplated herein is, and all other factual information furnished by or on behalf of any such Persons in writing to the Administrative Agent, the Arrangers or any Lender after the
Closing Date will be, true and accurate in all material respects on the date as of which such information is dated and, taken together, not incomplete by omitting to state any material fact necessary to make such information not misleading at such
time in light of the circumstances under which such information was provided; provided that, with respect to projections Holdings represents only that the projections contained in such materials are based on good faith estimates and
assumptions believed by Holdings and the Borrowers to be reasonable and attainable at the time made (it being understood that projections are not to be viewed as facts and are subject to significant uncertainties and contingencies and that actual
results may differ and such differences may be material). As of the Closing Date, there is no fact known to any Credit Party that could reasonably be expected to have a Material Adverse Effect or that would be material to an understanding of the
financial condition, business, properties or prospects of any Credit Party that has not been expressly disclosed herein, in the other Credit Documents, in the Confidential Information Memoranda or in any other documents, certificates and statements
furnished to the Administrative Agent and the Lenders for use in connection with the transactions contemplated hereby and by the other Credit Documents. The Credit Parties understand that all such statements, representations and warranties shall be
deemed to have been relied upon by the Lenders as a material inducement to make each extension of credit hereunder. 
 5.19.
Labor Matters. Neither Holdings nor any of its Subsidiaries is engaged in any unfair labor practice. There is (i) no unfair labor practice complaint pending against Holdings or any of its Subsidiaries or, to the knowledge of any Credit
Party, threatened against Holdings or any of its Subsidiaries, before the National Labor Relations Board or any other Governmental Authority, and no grievance or arbitration proceeding arising out of or under any collective bargaining agreement is
so pending against Holdings or any of its Subsidiaries or, to the knowledge of any Credit Party after due inquiry, threatened against Holdings or any of its Subsidiaries, (ii) no strike, labor dispute, slowdown or stoppage pending against
Holdings or any of its Subsidiaries or, to the knowledge of any Credit Party, after due inquiry, threatened against Holdings or any of its Subsidiaries and (iii) to the best knowledge of any Credit Party after due inquiry, no union
representation question existing with respect to the employees of Holdings or any of its Subsidiaries and, to the knowledge of any Credit Party, no union organizing

  

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activities are taking place, except such as could not, with respect to any matter specified in clause (i), (ii) or (iii) above, individually or in the aggregate, reasonably be expected
to have a Material Adverse Effect. Holdings and each of its Subsidiaries have paid to their respective employees all minimum and overtime wages required by law to be paid to their respective employees. 
 5.20. Solvency. Immediately before and after the consummation of the Transactions and each extension of credit hereunder (including
the Tranche B Term Loans), the Credit Parties, taken as a whole, will be Solvent. 
 5.21. Use of Proceeds. The Borrowers
will use the proceeds of the Tranche B Term Loans (i) to consummate the Refinancing and (ii) to pay fees and expenses incurred in connection with the entry into this Agreement and the other Credit Documents, the Refinancing and related
transactions. The proceeds of all Revolving Credit Loans after the Closing Date will be used for Permitted Acquisitions, working capital and general corporate purposes. 
 5.22. Regulation H. No Mortgage encumbers improved real property that is located in an area that has been identified by the Secretary of Housing and Urban Development as an area having special
flood hazards and in which flood insurance has been made available under the National Flood Insurance Act of 1968. 
 5.23.
[Reserved]. 
 5.24. [Reserved]. 
 5.25. Capitalization. (a) As of the Closing Date, the authorized Capital Stock of Holdings consists of an unlimited number of Class A Common Units, an unlimited number of Class B Common
Units, an unlimited number of Class C Common Units, an unlimited number of Class D Common Units, an unlimited number of Series A Preferred Units and up to 15,000,000 Series B Preferred Units. All such outstanding shares of common stock have been
duly and validly issued, are fully paid and non-assessable and are free of preemptive rights. As of the Closing Date, Holdings has no outstanding securities convertible into or exchangeable for its capital stock or outstanding any rights to
subscribe for or to purchase, or any options for the purchase of, or any agreements providing for the issuance (contingent or otherwise) of, or any calls, commitments or claims of any character relating to, its capital stock. 
 (b) An accurate organizational chart, showing the ownership structure of Holdings and its Subsidiaries on the Closing Date is set forth on
Schedule 5.25(b) hereto. 
 5.26. Indebtedness. Schedule 5.26 hereto sets forth a true and complete list of
all Indebtedness (other than Loans under this Agreement and the related Guarantees) of Holdings, the Borrowers and their respective Subsidiaries as of the Closing Date after giving effect to the Transactions that is to remain outstanding after
giving effect to the incurrence of Loans on such date (excluding the Loans and the Letters of Credit, the “Existing Indebtedness”), in each case showing the aggregate principal amount thereof and the name of the relevant borrower
and any other entity that directly or indirectly guaranteed such debt. 
  

 
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 5.27. Anti-Terrorism Laws. (a) None of Holdings, any of its Subsidiaries or to
their knowledge, any of their respective non-Controlled Affiliates is in violation of any laws relating to terrorism or money laundering (“Anti-Terrorism Laws”), including Executive Order No. 13224 on Terrorist Financing,
effective September 24, 2001 (“Executive Order No. 13224”), and the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, Public Law 107-56. 

(b) None of Holdings, its Subsidiaries or to their knowledge, any of their respective non-Controlled Affiliates or their respective
brokers or other agents acting or benefiting in any capacity in connection with the Loans is any of the following: 
 (i) a Person or entity that is listed in the annex to, or is otherwise subject to the provisions of, Executive Order No. 13224; 
 (ii) a Person or entity owned or controlled by, or acting for or on behalf of, any Person or entity that is listed in the annex to, or is otherwise subject to the provisions of, Executive Order
No. 13224; 
 (iii) a Person or entity with which any Lender is prohibited from dealing or otherwise
engaging in any transaction by any Anti-Terrorism Law; 
 (iv) a Person or entity that commits, threatens or
conspires to commit or supports “terrorism” as defined in Executive Order No. 13224; or 
 (v) a
Person or entity that is named as a “specially designated national and blocked person” on the most current list published by the United States Treasury Department Office of Foreign Assets Control (“OFAC”) at its official
website or any replacement website or other replacement official publication of such list. 
 None of Holdings or any of its
Subsidiaries or, to the knowledge of Holdings, any of their respective brokers or other agents acting in any capacity in connection with the Loans (i) conducts any business or engages in making or receiving any contribution of funds, goods or
services to or for the benefit of any Person described in clause (b) above, (ii) deals in, or otherwise engages in any transaction relating to, any property or interests in property blocked pursuant to Executive Order No. 13224, or
(iii) engages in or conspires to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding, or attempts to violate, any of the prohibitions set forth in any Anti-Terrorism Law. 
 5.28. Agreements with Affiliates. Except for agreements or arrangements with Affiliates wherein Holdings or one or more of its
Subsidiaries provides services to such Affiliates for fair consideration or which are set forth on Schedule 8.12 hereto or which are otherwise in compliance with subsection 8.12, neither Holdings nor any of its Subsidiaries has (i) any
written agreements or binding arrangements of any kind with any Affiliate or (ii) any management or consulting agreements of any kind with any Affiliate, other than those between Holdings and its Subsidiaries or referred to in this subsection
5.28. 
  

 
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 SECTION 6. CONDITIONS PRECEDENT 
 6.1. Conditions to Initial Loans and Letters of Credit. The obligation of each Lender to make its Loans, and the obligation of the
Issuing Lender to issue any Letter of Credit, on the Closing Date are subject to the satisfaction, or waiver by such Lender, immediately prior to or concurrently with the making of such Loans or the issuance of such Letters of Credit, as the case
may be, of each of the conditions in subsection 6.2 and the following conditions: 
 (a) Agreement; Notes.
The Administrative Agent shall have received for each Lender a counterpart of this Agreement duly executed and delivered by an Officer of each Credit Party. The Administrative Agent shall have received (i) for the account of each Revolving
Credit Lender requesting the same pursuant to subsection 4.16(e) a reasonable time prior to the Closing Date, a Revolving Credit Note of the Borrowers conforming to the requirements of this Agreement and executed by a duly authorized officer of each
Borrower, (ii) for the account of each Tranche B Term Loan Lender requesting the same pursuant to subsection 4.16(e) a reasonable time prior to the Closing Date, a Tranche B Term Note, conforming to the requirements of this Agreement and
executed by a duly authorized officer of each Borrower, and (iii) if requested by the Swing Line Lender a reasonable time prior to the Closing Date, for the account of the Swing Line Lender, a Swing Line Note, conforming to the requirements of
this Agreement and executed by an officer of each Borrower. 
 (b) Refinancing. The Administrative Agent
shall have received documentation reasonably satisfactory to the Administrative Agent in form and substance evidencing the repayment in full or irrevocable redemption (and deposit of necessary funds with the trustee, if applicable) the entire
principal amount of each of the Existing Credit Agreement, the Coto Credit Agreement, the UK II Mezzanine Facility, the UK II Credit Facility, the Senior Discount Notes, the Senior Subordinated Notes and the Coto Preferred Stock and, in each case,
the discharge of all associated obligations and, where applicable, associated liens. 
 (c) Capitalization;
Capital Structure. (i) The Administrative Agent shall have received an Officer’s Certificate of Holdings, dated the Closing Date, stating that ABRY and its Controlled Investment Affiliates, collectively, indirectly beneficially own or
control no less than a majority of the voting and economic interests in Holdings and have the right to designate no less than a majority of the members of the Board of Directors of each of Holdings and each Borrower, and that Holdings owns 100% of
the outstanding Capital Stock of each Borrower. 
 (ii) The terms, conditions and documentation of the governing
documents of Holdings and each of its Subsidiaries shall be in form and substance reasonably satisfactory to the Arrangers. 
 The making of Loans hereunder by the Lenders and the Administrative Agent shall be deemed to evidence the satisfaction of the Lenders and the Administrative Agent with such of the matters referenced and
in clause (ii) of this paragraph (c) as shall have been disclosed and made available to the Arrangers prior to the Closing Date. 
 (d) Lien Searches; Lien Perfection. (i) The Administrative Agent shall have received the results of a search of UCC, tax and judgment filings, each of a recent date, made with respect to
Holdings and its Subsidiaries in the jurisdictions set forth on Schedule 6. 1(d)(i) hereto, together with copies of financing statements disclosed by such searches, and such searches shall disclose no Liens on any assets encumbered by any
Security Document except for Liens permitted hereunder or, if unpermitted Liens are disclosed, the Administrative Agent shall have received

  

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satisfactory evidence of the release of such Liens, (ii) the Administrative Agent shall have the results of intellectual property searches, and such searches shall disclose no Liens on any
Intellectual Property owned by Holdings or any of its Subsidiaries and encumbered by any Security Document except for Liens permitted hereunder or, if unpermitted Liens are disclosed, the Administrative Agent shall have received satisfactory
evidence of the release of such Liens and (iii) the Administrative Agent shall have received UCC financing statements in appropriate form for filing under the UCC, security agreements in appropriate form for filing with the United States Patent
and Trademark Office and United States Copyright Office and such other documents as may be necessary or appropriate or, in the opinion of the Administrative Agent, desirable to perfect the Liens created, or purported to be created, by the Security
Documents in the United States. 
 (e) Guarantee and Security Agreement Deliveries. The Administrative
Agent shall have received (i) the Guarantees and the Security Agreement executed and delivered by the parties thereto, (ii) certificates representing (A) 100% of all issued and outstanding Capital Stock of each Domestic Subsidiary and
(B) 100% of all issued and outstanding Capital Stock of each Foreign Subsidiary that is owned by a Credit Party (provided that the aggregate amount of voting Capital Stock of any Foreign Subsidiary that may be pledged by all Credit Parties
under this sub-clause (B) shall not exceed 65% of the total outstanding voting Capital Stock of such Foreign Subsidiary), in each case including undated stock powers for each such certificate, executed in blank and delivered by a duly
authorized officer of the applicable pledgor, (iii) all intercompany notes evidencing loans made by any Credit Party to any other Credit Party or any other Subsidiary, together with instruments of transfer or assignment executed in blank with
respect thereto (including the notes evidencing the loans made on the Closing Date by Language Line to Language Line Services UK II Limited and Language Line Limited), and (iv) copies of each of the Security Documents, which shall have been
executed and delivered by each of the proper parties thereto. 
 (f) Consents and Approvals. All material
consents and approvals required to be obtained from any Governmental Authority or other Person in connection with the Transactions shall have been obtained, and all applicable waiting periods and appeal periods shall have expired, and there shall be
no governmental or judicial action, actual or threatened, that could reasonably be expected to restrain, prevent or impose materially burdensome conditions on the Transactions. Additionally, there shall not exist any judgment, order, injunction or
other restraint issued or filed or a hearing seeking injunctive relief or other restraint pending or notified prohibiting or imposing materially adverse conditions upon the making of Loans or the issuance of the Letters of Credit. 
 (g) Landlord Access Agreement. Except with respect to the Landlord Access Agreements described on Schedule
7.10, with respect to each Leased Property (x) located in the United States and (y) in which any Credit Party holds any interest, each Credit Party shall have used commercially reasonable efforts to deliver to the Administrative Agent
(i) to the extent reasonably requested by the Administrative Agent, a landlord access agreement substantially in the form of Exhibit K hereto or Bailee Letter, with such changes as shall be reasonably acceptable to the Administrative
Agent and (ii) to the extent requested by the Administrative Agent, copies of leases in which a Credit Party holds any interest. 
  

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 (h) Legal Opinions. The Administrative Agent shall have received,
dated the Closing Date and addressed to the Administrative Agent, the Arrangers and the Lenders, an opinion of Kirkland & Ellis LLP, New York, Delaware, California and Illinois counsel to the Credit Parties, in substantially the form of
Exhibit L hereto. 
 (i) Closing Certificate. The Administrative Agent shall have received a
closing certificate of each Credit Party dated the Closing Date, in substantially the form of Exhibit M hereto, with appropriate insertions and attachments, in form and substance reasonably satisfactory to the Administrative Agent, executed
by the President or any Vice President and the Secretary or any Assistant Secretary (or other appropriate officers or representatives) of Holdings and its Subsidiaries, respectively. 
 (j) Solvency Certificate. The Administrative Agent shall have received an Officer’s Certificate of Holdings, in
substantially the form of Exhibit N hereto, together with such other evidence reasonably requested by the Lenders, confirming the Solvency of Holdings and its Subsidiaries on a consolidated basis after giving effect to the Transactions.

 (k) Insurance. The Administrative Agent shall have received (i) a schedule describing all risk
property insurance, business interruption insurance, comprehensive general liability insurance, workers’ compensation/employer’s liability insurance, automobile liability insurance and excess/umbrella liability insurance maintained by
Holdings and its Subsidiaries pursuant to subsection 7.5 and (ii) except as described on Schedule 7.10, binders (or other customary evidence as to the obtaining and maintenance by Holdings of such insurance at the Closing Date) for each
policy set forth on such schedule to the extent insuring against casualty and other customary risks and naming the Administrative Agent as an additional insured and/or loss payee. 
 (l) Control Agreements. Except with respect to the Control Agreements described on Schedule 7.10, the
Administrative Agent shall have received a Control Agreement in form and substance reasonably satisfactory to the Administrative Agent, duly authorized, executed and delivered by the parties thereto, with respect to each Deposit Account, Securities
Account and Commodities Account maintained by any Credit Party and denoted on the perfection certificate delivered pursuant to subsection 6.1(m) as a Controlled Account (as defined in the Security Agreement). 
 (m) Perfection Certificate. The Administrative Agent shall have received a perfection certificate, substantially in
the form of Exhibit O-1 hereto, duly authorized, executed and delivered by the Credit Parties and otherwise reasonably satisfactory to the Administrative Agent. 
 (n) Indebtedness. After giving effect to the Transactions, on the Closing Date, neither Holdings nor any of its
Subsidiaries shall have any outstanding Indebtedness for borrowed money or preferred stock other than (x) Indebtedness under the Credit Documents, (y) Indebtedness that is the subject of an irrevocable notice of redemption (and deposit of
necessary funds with the trustee, if applicable) in form and substance satisfactory to the Administrative Agent and (z) Indebtedness set forth on Schedule 5.26 hereto. 
  

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 (o) Material Adverse Effect. Since December 31, 2008, there
shall have been no change, event or development (whether or not covered by insurance) which has had, or would reasonably be expected to have, individually or in the aggregate, a Material Adverse Effect. 
 (p) Officer’s Certificate. The Administrative Agent shall have received an Officer’s Certificate of
Holdings, dated the Closing Date, (i) to the effect set forth in subsections 6.2(a) and (b) and (ii) to the effect that all conditions precedent to the making of such initial Loans (except any such condition precedent the satisfaction
of which is to be satisfactory to, or subjectively determined by, the Administrative Agent, the Arrangers or any Lender) have been satisfied. 
 (q) Corporate Documents. The Lenders shall have received (i) a copy of the articles or certificate of incorporation (or equivalent constituent document) of each Credit Party, certified as of a
recent date by the Secretary of State of the state of organization of such Credit Party, together with certificates of such official attesting to the good standing of each such Credit Party; and (ii) an Officer’s Certificate of each Credit
Party executed on its behalf by the Secretary or an Assistant Secretary of such Credit Party certifying (A) the names and true signatures of each officer of such Credit Party who has been authorized to execute and deliver any Credit Document or
other document required hereunder to be executed and delivered by or on behalf of such Credit Party, (B) the by-laws (or equivalent constituent document) of such Credit Party as in effect on the date of such certification, (C) the
resolutions of such Credit Party’s Board of Directors approving and authorizing the execution, delivery and performance of this Agreement and the other Credit Documents to which it is a party and (D) that there have been no changes in the
certificate of incorporation (or equivalent constituent document) of such Credit Party from the certificate of incorporation (or equivalent constituent document) delivered pursuant to clause (i) above. 
 (r) Fees. The Agents shall have received all costs, fees, expenses (including the fees and expenses of Cahill
Gordon & Reindel LLP) and other consideration presented for payment required to be paid on or before the Closing Date. 
 6.2. Conditions to All Loans and Letters of Credit. The obligation of (x) each Lender to make any Loan (other than any Revolving Credit Loan (i) the proceeds of which are to be used to
repay Refunded Swing Line Loans or (ii) to be made as contemplated by subsections 3.8(b) and (c), which shall be made unless an event of the type described in paragraph (f) of Section 9 has occurred and is continuing) and (y) the
Issuing Lender to issue any Letter of Credit, is subject to the satisfaction of the following conditions precedent on the relevant Borrowing Date: 
 (a) Representations and Warranties. Each of the representations and warranties made in or pursuant to Section 5 or which are contained in any other Credit Document shall be true and correct in
all material respects on and as of the date of such Loan or of the issuance of such Letter of Credit as if made on and as of such date (unless stated to relate to a specific earlier date, in which case, such representations and warranties shall be
true and correct in all material respects as of such earlier date), except, in each case, to the extent such representations and warranties are qualified as to materiality or a Material Adverse Effect, such representations and warranties shall be
true and correct as if made on and as of such date or as of such earlier date, as applicable. 
  

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 (b) No Default or Event of Default. No Default or Event of Default
shall have occurred and be continuing on such Borrowing Date or after giving effect to such Loan to be made or such Letter of Credit to be issued on such Borrowing Date. 
 (c) Pro Forma Compliance. After giving effect to (x) the making of such Loan or the issuance of such Letter of
Credit to be made on such Borrowing Date and (y) the incurrence of any other Indebtedness since the end of the most recent period for which financial statements were delivered or required to be delivered, Holdings shall be in compliance with
subsection 8.9(A) for the most recent period for which financial statements were delivered or required to be delivered. 
 Each borrowing by the
Borrowers hereunder and the issuance of each Letter of Credit by the Issuing Lender hereunder shall constitute a representation and warranty by Holdings and the Borrowers as of the date of such borrowing or issuance that the conditions in clauses
(a) and (b) and of this subsection 6.2 have been satisfied. 
 6.3. Permitted Acquisitions. The obligation of
the Lenders to make any Loan or otherwise extend any credit to the Borrowers, the proceeds of which will be used to make a Permitted Acquisition, is subject to the satisfaction of the conditions set forth in subsection 6.2 and to the further
conditions precedent that: 
 (i) Line of Business Compliance. Immediately after giving effect to such
Permitted Acquisition, the Credit Parties would be in compliance with subsection 8.14. 
 (ii) Satisfactory
Environmental Reports. To the extent available, the Administrative Agent shall have received a Phase I environmental report with respect to any Permitted Acquisition the consideration for which is in excess of $10.0 million, the results of which
shall be satisfactory to the Administrative Agent acting reasonably. 
 (iii) Receipt of Applicable
Acquisition Documents. With respect to any Permitted Acquisition the consideration for which is in excess of $10.0 million, the Administrative Agent shall have received the acquisition agreement and all other documents and agreements related to
such Permitted Acquisition (the “Applicable Acquisition Documents”), and such Permitted Acquisition shall be consummated in accordance with the terms of the Applicable Acquisition Documents and all Requirements of Law. 

(iv) Financial Statements. Holdings shall have used its commercially reasonable efforts to deliver to the
Administrative Agent and the Lenders at least 10 Business Days prior to the date of consummation of such Permitted Acquisition and shall have delivered in any event, prior to the date of consummation of such Permitted Acquisition, financial
statements of the entity to be acquired (including but not limited to audited balance sheets and reports of certified public accountants to the extent available); financial projections and budgets; and any other information and documents relating to
the entity to be acquired, in each case as may be reasonably requested by the Administrative Agent. 
  

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 (v) Lien Searches. Holdings shall have delivered to the
Administrative Agent, certified copies of lien search reports, tax lien, judgment lien and pending lawsuit searches or equivalent reports each of a recent date listing all effective financial statements or comparable documents that name the entity
to be acquired or Subsidiary of the entity to be acquired as debtor and that are filed in those jurisdictions in which any property of each such Person is located and each such Person’s principal place of business is located, none of which
encumber the Collateral covered by the Security Documents except for Permitted Liens. Holdings shall have provided evidence reasonably satisfactory to the Administrative Agent that all Liens applicable to the Capital Stock of the entity to be
acquired and Liens (other than Permitted Liens) on the property of the entity to be acquired and of each Subsidiary of the entity to be acquired have been released and terminated. 
 (vi) Receipt of Security Interests. All Collateral to be acquired shall have been pledged pursuant to the Security
Documents in accordance with subsection 7.9, and the Lenders shall have a perfected first priority security interest therein subject to no Liens, except for the Liens created by the Security Documents and Permitted Liens. 
 SECTION 7. AFFIRMATIVE COVENANTS 
 Holdings and the Borrowers hereby agree that, so long as any of the Commitments remain in effect, any Loan, Note or L/C Obligation remains outstanding and unpaid, any amount remains available to be drawn
under any Letter of Credit (unless cash in an amount equal to such amount has been deposited to a cash collateral account established by the Administrative Agent) or any other amount is owing to any Lender or the Administrative Agent hereunder or
under any of the other Credit Documents, Holdings and the Borrowers shall, and, in the case of the agreements contained in subsections 7.3 through 7.6, and 7.8 through 7.11, Holdings shall cause each of its Subsidiaries to: 
 7.1. Financial Statements. Furnish to the Administrative Agent (via Intralinks or any other method reasonably acceptable to the
Administrative Agent (which the Administrative Agent shall deliver promptly to each Lender)): 
 (a) within
forty-five (45) days after the last day of each of the first three (3) quarters of each fiscal year of Holdings (beginning with the fiscal quarter ending March 31, 2010), the balance sheets of Holdings on a consolidated basis with its
Subsidiaries as at the end of such quarter and as of the end of the preceding fiscal year, and the related statements of operations and the related statements of cash flows of Holdings on a consolidated basis with its Subsidiaries for such quarter
and for the elapsed portion of the year ended with the last day of such quarter, which shall set forth in comparative form such figures as at the end of and for such quarter and corresponding period of the prior fiscal year appropriate prior period
and shall be certified in an Officer’s Certificate of Holdings (executed on its behalf by a Responsible Officer of Holdings) to have been prepared in accordance with GAAP (or, with respect to any financial statements of Language Line Services
UK Limited or its direct or indirect Subsidiaries for any period ended prior to the Closing Date, UK GAAP) and to present fairly in all material respects the financial position of Holdings on a consolidated basis with its Subsidiaries as at the end
of such period and the results of operations for such period, and for the elapsed portion of the year ended with the last day of such period, subject only to normal year-end and audit adjustments (including notes to the applicable financial
statements); 
  

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 (b) within ninety (90) days after the end of each fiscal year of
Holdings (beginning with the fiscal year ending December 31, 2009), the audited consolidated balance sheet of Holdings and its Subsidiaries as of the end of such fiscal year and the related audited consolidated statements of operations for such
fiscal year and for the previous fiscal year, the related audited consolidated statements of cash flow and stockholders’ equity for such fiscal year and for the previous fiscal year, which shall be accompanied by an opinion of
PricewaterhouseCoopers LLP or other independent certified public accountants of recognized national standing reasonably acceptable to the Administrative Agent, accompanied by a report thereon, without a “going concern” or like
qualification or exception, or qualification arising out of the scope of the audit, or qualification which would affect the computation of financial covenants; and 
 (c) as soon as available, but in any event not later than 45 days after the beginning of each fiscal year of Holdings, a
preliminary consolidated operating budget for Holdings and its Subsidiaries; and as soon as available, any material revision to or any final revision of any such preliminary annual operating budget or any such consolidated operating budget;

 all such financial statements described in subsections 7.1(a) and (b) to be complete and correct in all material respects (subject,
in the case of interim statements, to normal year end audit adjustments and the absence of footnotes) and to be prepared in reasonable detail and in accordance with GAAP (or, with respect to any financial statements of Language Line Services UK
Limited or its direct or indirect Subsidiaries for any period ended prior to the Closing Date, UK GAAP). 
 7.2.
Certificates; Other Information. Furnish to the Administrative Agent via Intralinks or any other method reasonably acceptable to the Administrative Agent and as applicable (which the Administrative Agent shall promptly deliver to each
Lender): 
 (a) concurrently with the delivery of the financial statements referred to in subsections
7.1(a) and (b), an Officer’s Certificate of Holdings in form and substance reasonably acceptable to the Administrative Agent stating that during such period: 
 (i) no Subsidiary has been formed or acquired (or, if any such Subsidiary has been formed or acquired, Holdings and any other
relevant Credit Party have complied with the requirements of subsection 7.9), 
 (ii) neither Holdings nor any of
its Subsidiaries has changed its name or jurisdiction of organization without complying with the requirements of this Agreement and the Security Documents with respect thereto or otherwise stating that such information is included in the perfection
certificate supplement delivered pursuant to subsection 7.2(h), and 
 (iii) Holdings and its Subsidiaries have
observed or performed all of the covenants and other agreements, and satisfied every material condition, contained in this Agreement and the other Credit Documents to be observed, performed or satisfied by it, and that the officer executing such
Officer’s Certificate on behalf of Holdings has obtained no knowledge of any Default or Event of Default, in each case, except as specified in such certificate, and showing in detail as of the end of the related accounting period the figures
and calculations supporting such statement in respect of subsections 8.1(e),

  

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8.1(g), 8.9, 8.11(d), the calculation of Cumulative Credit, solely with respect to the fourth quarter of any fiscal year, the calculation of Excess Cash Flow and any other calculations reasonably
requested by the Administrative Agent with respect to the quantitative aspects of the other covenants contained herein; 
 (b) promptly upon receipt thereof, copies of all final reports submitted to Holdings or any of its Subsidiaries by independent certified public accountants in connection with each annual, interim or special audit of the books of Holdings or
any of its Subsidiaries made by such accountants, and any final comment letter submitted by such accountants to management in connection with their annual audit; 
 (c) promptly upon their becoming available, copies of all financial statements, reports, notices and proxy statements sent or
made available to the public generally by Holdings or any of its Subsidiaries, if any, and all regular and periodic reports and all final registration statements and final prospectuses, if any, filed by Holdings or any of its Subsidiaries with any
securities exchange or with the SEC or any Governmental Authority succeeding to any of its functions; 
 (d)
concurrently with the delivery of the financial statements referred to in subsections 7.1(a) and (b), a management summary describing and analyzing the performance of Holdings and its Subsidiaries during the periods covered by such financial
statements; 
 (e) within 45 days after the end of each fiscal quarter, a summary of all Asset Sales,
Destructions and Takings made during such fiscal quarter, including the amount of all Net Proceeds from such Asset Sales, Destructions and Takings not previously applied to prepayments of the Loans pursuant to the proviso to subsection 4.5(b) and
(c), accompanied by an Officer’s Certificate of Holdings executed on its behalf by an Officer of Holdings to the effect that Holdings and its Subsidiaries intend to apply the Net Proceeds from such Asset Sales, Destructions and Takings in
accordance with clause (b) and (c) of the definition of Net Proceeds or Section 12.2; 
 (f)
promptly, such additional financial and other information as the Administrative Agent may from time to time reasonably request; 
 (g) promptly, and in any event within three Business Days after an Officer of Holdings or either Borrower obtains knowledge thereof, notice of the occurrence of any event which constitutes a Default or
Event of Default specifying the nature and extent thereof and what action the Borrowers proposes to take with respect thereto; and 
 (h) concurrently with the delivery of the Officer’s Certificate required pursuant to subsection 7.2(a), a perfection certificate supplement substantially in the form of Exhibit O-2 hereto or a
statement in such Officer’s Certificate that there has been no change in the information included in the perfection certificate as most recently supplemented. 
 7.3. Payment of Obligations. Pay, discharge or otherwise satisfy at or before maturity or before they become delinquent, as the case may be, all its obligations and liabilities of whatever nature,
except (a) when the amount or validity thereof is currently being contested in good faith by appropriate proceedings and reserves in conformity with GAAP with respect thereto have been provided on the books of Holdings or any of its
Subsidiaries, as the case may be, (b) for delinquent obligations which do not, in

  

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the aggregate, have a Material Adverse Effect, (c) for trade and other accounts payable in the ordinary course of business which are not overdue for a period of more than 90 days or, if
overdue for more than 90 days, as to which a dispute exists and adequate reserves in conformity with GAAP have been established on the books of Holdings or any of its Subsidiaries, as the case may be and (d) in the event any failure to
discharge or otherwise satisfy any such obligation or liability results in the incurrence of a Lien against any of the collateral, such Lien and the contest thereof shall satisfy the Contested Collateral Lien Conditions. 
 7.4. Conduct of Business and Maintenance of Existence. Except as otherwise permitted by subsections 8.4 and 8.5, preserve, renew and
keep in full force and effect its corporate existence and take all reasonable action to maintain all material rights, material privileges, franchises, copyrights, patents, trademarks and trade names necessary or desirable in the normal conduct of
its business except for rights, privileges, franchises, copyrights, patents, trademarks and trade names the loss of which would not, in the aggregate, have a Material Adverse Effect; and comply with all applicable Requirements of Law except to the
extent that the failure to comply therewith would not, in the aggregate, have a Material Adverse Effect. This paragraph shall not be deemed to restrict Holdings or any of its Subsidiaries from abandoning or failing to pursue or enforce any
Intellectual Property or registrations or applications therefor, which actions or inactions are taken in Holdings’ or its Subsidiary’s commercially reasonable discretion and would not, in the aggregate, have a Material Adverse Effect.

 7.5. Maintenance of Property; Insurance. (a) Keep all Real Property, other material property and assets useful
and necessary in its business in good working order and condition (ordinary wear and tear excepted). 
 (b) Subject to the other
provisions of this subsection 7.5, maintain at its own expense with insurers that have an A.M. Best rating of A- or better insurance on all its property and assets in at least such amounts and with only such deductibles as are usually maintained by,
and against at least such risks (including, but not limited to, physical hazard insurance on an “all risk” basis in an amount equal to the full replacement cost of the Collateral, general liability, public liability coverage insurance and,
as an extension to the “all risk” insurance, business interruption insurance in an agreed amount equal to twelve (12) months projected loss of net profits, continuing expense (including debt service payments) and shall contain an
agreed amount endorsement waiving any coinsurance penalty, cover the major suppliers and customers of Holdings and its Subsidiaries, include an amount of not less than $1,000,000 for extra expenses and service interruption and have a deductible not
exceeding thirty (30) days, to the extent relating to the Collateral such other insurance against such risks as the Administrative Agent may from time to time reasonably require) as are usual for similarly situated companies engaged in
similarly situated industries, and in form, with terms and conditions, limits and deductibles as shall be reasonably acceptable to the Administrative Agent. 
 (c) (A) Ensure that each insurance policy described in subsection 7.5(b) shall provide that (i) the Administrative Agent is permitted to pay any premium therefor within thirty (30) days after
receipt of any notice stating that such premium has not been paid when due; (ii) subject to customary exceptions, all losses thereunder shall be payable notwithstanding any act or negligence of Holdings or any of its Subsidiaries or its agents
or employees which otherwise might have resulted in a forfeiture of all or a part of such insurance payments; (iii) to the extent such insurance policy constitutes property insurance, a Credit Party is the named insured and the Administrative
Agent and the Lenders shall be additional insureds, and all losses payable thereunder shall be payable to the Administrative Agent, as loss

  

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payee, pursuant to a standard non-contributory New York mortgagee endorsement and shall be in an amount at least sufficient to prevent coinsurance liability; (iv) with respect to liability
insurance, the Administrative Agent and the Lenders shall be named as additional insureds; it shall be understood that any obligation imposed upon any Credit Party, including but not limited to the obligation to pay premiums, shall be the sole
obligation of such Credit Party and not that of the Administrative Agent or the Lenders; (v) with respect to the property policies described in subsection 7.5(b) above, the interests of the Administrative Agent and the Lenders shall not be
invalidated by any action or inaction of any Credit Party, or any other Person, and shall insure the Administrative Agent and the Lenders regardless of any breach or violation by such Credit Party, or any other Person, of any warranties,
declarations or conditions of such policies; (vi) inasmuch as the liability policies described in subsection 7.5(b) above are written to cover more than one insured, all terms, conditions, insuring agreements and endorsements, with the
exception of the limits of liability, shall operate in the same manner as if there were a separate policy covering each insured; and (vii) such insurance shall be primary without right of contribution of any other insurance carried by or on
behalf of the Administrative Agent and the Lenders with respect to its interests as such in this transaction and (B) use commercially reasonable efforts to ensure that each insurance policy described in subsection 7.5(b) will provide that
(i) the insurers thereunder shall waive all rights of subrogation against the Administrative Agent and the Lenders, any right of setoff or counterclaim and any other right to deduction, whether by attachment or otherwise and (ii) it may
not be modified, reduced, cancelled or otherwise terminated without at least thirty (30) days prior written notice to the Administrative Agent. 
 (d) As soon as available prior to the expiration of any insurance policy or policies required by this subsection 7.5, deliver to the Administrative Agent such insurance policy or policies renewing or
extending such expiring insurance policy or policies, renewal or extension insurance certificates or other reasonable evidence of renewal or extension providing that such insurance policy or policies are in full force and effect, in each case, as
shall be reasonably satisfactory to the Administrative Agent. 
 (e) Not purchase separate insurance policies concurrent in form
or contributing in the event of loss with the insurance policies described in subsection 7.5(b), unless the Administrative Agent is included thereon as an additional insured and, if applicable, with loss payable to the Administrative Agent under an
endorsement containing the provisions described in subsection 7.5(c) and to promptly notify the Administrative Agent whenever any such separate insurance policy is obtained and promptly deliver to the Administrative Agent the insurance policy or
insurance certificate evidencing such insurance, in each case as shall be reasonably satisfactory to the Administrative Agent. 
 (f) If there shall occur any Destruction involving any loss in excess of $5,000,000, promptly send to the Administrative Agent a notice setting forth the nature and extent of such Destruction; if there shall occur any Taking involving any
loss in excess of $5,000,000, promptly notify the Administrative Agent upon receiving notice of such Taking or commencement of proceedings therefor. The Administrative Agent may participate in any proceedings or negotiations which might result in
any Taking, and such Credit Party shall deliver or cause to be delivered to the Administrative Agent all instruments reasonably requested by it to permit such participation. The relevant Credit Party shall pay all reasonable fees, costs and expenses
incurred by the Administrative Agent in connection with any Taking and in seeking and obtaining any award or payment on account thereof. The net insurance proceeds and net awards in respect of such Destruction or Taking are hereby assigned and shall
be paid to the Administrative Agent. The relevant Credit Party shall take all steps reasonably necessary to notify the condemning authority of such assignment. All net insurance proceeds in respect of any Destruction and net awards in respect of any
Taking, shall be applied in accordance with the provisions of subsections 4.5(c) and 12.2. 
  

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 (g) In the event that the proceeds of any insurance claim are paid after the Administrative
Agent has exercised its right to foreclose after an Event of Default, pay such proceeds to the Administrative Agent to satisfy any deficiency remaining after such foreclosure. 
 (h) In the event the Credit Parties fail to take out or maintain the full insurance coverage required by this subsection 7.5, the
Administrative Agent, upon 30 days’ prior notice (unless the aforementioned insurance would lapse within such period, in which event notice should be given as soon as reasonably possible) to the Borrowers of any such failure, may (but shall not
be obligate to) take out the required policies of insurance and pay the premiums on the same. All amounts so advanced thereof by the Administrative Agent for such insurance shall become an additional obligation of the Borrowers to the Administrative
Agent and the Lenders, and the Borrowers shall forthwith pay such amounts to the Administrative Agent, together with interest thereon payable at the Alternate Base Rate plus the Applicable Margin from the date so advanced. 
 (i) If any portion of any Mortgaged Property is at any time located in an area identified by the Federal Emergency Management Agency (or any
successor agency) as a Special Flood Hazard Area with respect to which flood insurance has been made available under the National Flood Insurance Act of 1968 (as now or hereafter in effect or successor act thereto), then the Borrowers shall, or
shall cause each Credit Party to (i) maintain, or cause to be maintained, with a financially sound and reputable insurer, flood insurance in an amount and otherwise sufficient to comply with all applicable rules and regulations promulgated
pursuant to the Flood Insurance Laws and (ii) deliver to the Administrative Agent evidence of such compliance in form and substance reasonably acceptable to the Administrative Agent. 
 (j) Notwithstanding anything to the contrary herein, no provision of this subsection 7.5 or any provision of this Agreement shall impose on
the Administrative Agent and the Lenders any duty or obligation to verify the existence or adequacy of the insurance coverage maintained by the Credit Parties, nor shall the Administrative Agent and the Lenders be responsible for any representations
or warranties made by or on behalf of the Credit Parties to any insurance broker, company or underwriter. 
 7.6. Inspection
of Property; Books and Records; Discussions. Keep proper books of record and account in which full, true and correct entries are made of all dealings and transactions in relation to its business and activities which permit financial statements
to be prepared in conformity with GAAP and all Requirements of Law; and permit representatives of the Administrative Agent or any Lender upon reasonable notice (made through the Administrative Agent and no more frequently than annually unless a
Default or Event of Default shall have occurred and be continuing) to visit and inspect any of its properties or assets and examine and make abstracts from any of its books and records (including without limitation insurance policies) at any
reasonable time and upon reasonable notice, and to discuss the business, operations, assets and financial and other condition of Holdings and its Subsidiaries with officers and employees thereof and with their independent certified public
accountants with prior reasonable notice to, and coordination with, the chief financial officer or the treasurer of Holdings. 
  

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 7.7. Notices. Promptly give notice to the Administrative Agent (to be distributed by
the Administrative Agent to the Lenders): 
 (a) of any (i) default or event of default under any instrument
or other agreement, guarantee or collateral document of Holdings or any of its Subsidiaries which default or event of default has not been waived and would have a Material Adverse Effect, or (ii) litigation, investigation (of which Holdings or
either Borrower is aware) or proceeding which may exist at any time between Holdings or any of its Subsidiaries and any Governmental Authority, or receipt of any notice of any environmental claim or assessment against Holdings or any of its
Subsidiaries by Governmental Authority, which in any such case would have a Material Adverse Effect; 
 (b) of
any litigation or proceeding against or insolvency of Holdings or any of its Subsidiaries (i) in which more than $5,000,000 of the amount claimed is not covered by insurance, (ii) in which injunctive or similar relief is sought which if
obtained would have a Material Adverse Effect or (iii) the subject matter of which is any Intellectual Property of any Person, and that could reasonably be expected to have a Material Adverse Effect; 
 (c) promptly, upon the occurrence of any ERISA Event that, alone or together with any other ERISA Events that have occurred,
could reasonably be expected to result in a Material Adverse Effect, a written notice specifying the nature thereof, what action Holdings, its Subsidiaries or other ERISA Entity have taken, are taking or propose to take with respect thereto, and,
when known, any action taken or threatened by the Internal Revenue Service, Department of Labor, PBGC or Multiemployer Plan sponsor with respect thereto; 
 (d) upon request by the Administrative Agent, copies of any of the following that relate to a Pension Plan or Employee Benefit Plan sponsored by or a Multiemployer Plan contributed to by Holdings or a
Borrower or, in the case of a Pension Plan or Employee Benefit Plan that is sponsored by or a Multiemployer Plan that is contributed to by an ERISA Entity (and not Holdings or a Borrower), copies of any of the following that are in the possession of
Holdings and the Borrowers: (i) each Schedule B (Actuarial Information) to the annual report (Form 5500 Series) filed by any ERISA Entity with the Internal Revenue Service with respect to each Pension Plan; (ii) the most recent actuarial
valuation report for each Pension Plan; (iii) all notices received by any ERISA Entity from a Multiemployer Plan sponsor or any governmental agency concerning an ERISA Event; and (iv) such other documents or governmental reports or filings
relating to any Employee Benefit Plan as the Administrative Agent shall reasonably request; 
 (e) of any
occurrence that Holdings or the Borrowers would be otherwise required to file on Form 8-K with the SEC (if Holdings or the Borrowers were subject to the filing requirements of the Exchange Act); and 
 (f) of a Material Adverse Effect known to Holdings or any of its Subsidiaries. 
 Each notice pursuant to this subsection 7.7 shall be accompanied by an Officer’s Certificate of each Borrower, executed on its behalf by a Responsible
Officer of each Borrower setting forth in reasonable detail the occurrence referred to therein and (in the cases of clauses (a) through (c), (e) and (f)) stating what action (if any) the Borrowers propose to take with respect thereto. It
is understood that, in an effort to comply with its covenants hereunder, the Borrowers may from time to time deliver notices of events

  

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(including events of the types described above) to the Administrative Agent and/or the Lenders, and that the notification of any event or events shall not constitute an admission or determination
by the Borrowers that the event or events covered by such notice have resulted or will result in a Material Adverse Effect. 
 7.8. Environmental Laws. (a) Except to the extent the failure to do so would not, individually or in the aggregate, result in a Material Adverse Effect (i) comply with all Environmental Laws applicable to it, and obtain,
comply with and maintain any and all Environmental Permits necessary for its operations as conducted and as planned; (ii) use commercially reasonable efforts to ensure that all of its tenants, subtenants, contractors, subcontractors and
invitees comply with all Environmental Laws, and obtain, comply with and maintain any and all Environmental Permits, applicable to any of them; and (iii) comply in a timely manner with all orders and lawful directives regarding Environmental
Laws issued to Holdings or any of its Subsidiaries by any Governmental Authority, other than such orders and lawful directives as to which an appeal or other challenge has been timely and properly taken in good faith and with respect to which
reserves have been taken where necessary in accordance with GAAP. 
 (b) (i) Reasonably and prudently manage any liabilities or
potential liabilities that any of the Credit Parties, any of their respective operations (including, without limitation, disposal of Hazardous Materials), and any properties owned or leased by any of them, may be subject to under all applicable
Environmental Laws; and (ii) ensure that Holdings and its Subsidiaries undertake reasonable efforts to identify, and evaluate, issues of compliance with and liability under Environmental Laws prior to acquiring, directly or indirectly, any
ownership or leasehold interest in real property, or other interest in any real property that could reasonably be expected to give rise to Holdings or any of its Subsidiaries being subjected to liability under any Environmental Law as a result of
such acquisition. 
 (c) At the written request of the Administrative Agent or the Required Lenders, which request shall specify
in reasonable detail the basis therefor, each Credit Party will provide, at such Credit Party’s sole cost and expense, an environmental assessment report concerning any real property now or hereafter owned, leased or otherwise operated by such
Credit Party or any of its respective Subsidiaries, prepared by an environmental consulting firm reasonably satisfactory to the Administrative Agent, regarding the presence or absence of Hazardous Materials on, at, under or emanating from such real
property and indicating the potential cost of any investigative, removal, remedial or other response action in connection with such Hazardous Materials pursuant to Environmental Law; provided that such request may be properly made only if
(i) there has occurred and is continuing an Event of Default or (ii) the Administrative Agent or any of the Required Lenders reasonably believes that the Credit Party or its operations is not in compliance with or otherwise has liability under
Environmental Law with respect to such Real Property, or that there has been a release of Hazardous Materials at, on, under of from any such real property, and such noncompliance or release or related liabilities could reasonably be expected to form
the basis of a claim pursuant to Environmental Law or to otherwise result in liability under Environmental Law, in each case which, individually or in the aggregate, could reasonably be expected to result in a Material Adverse Effect (in such events
as are listed in this subparagraph, the environmental assessment shall focus upon the noncompliance, release or other circumstances, as applicable). If any Credit Party fails to provide the same within 45 days after such proper request is made, the
Administrative Agent may order the same, and such Credit Party shall grant and hereby grants to the Administrative Agent and the Required Lenders and their agents access to such real property and specifically grants the Administrative Agent and the
Required Lenders an irrevocable non-exclusive license, subject to the rights of tenants, to perform such an assessment, all at such Credit Party’s sole cost and expense; and 
  

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 (d) Provide such information and certifications which the Administrative Agent may
reasonably request from time to time to evidence compliance with this subsection 7.8, to the extent such information is in the possession, custody or control of or is otherwise reasonably available to any Credit Party. 
 7.9. Additional Collateral and Guarantees. (a) Subject to subsection 7.9(d), with respect to any assets acquired after the
Closing Date by any Credit Party that are intended to be subject to the Lien created by any of the Security Documents but which are not so subject (but, in any event, excluding any assets described in paragraph (b) of this subsection 7.9),
promptly (and in any event within 75 days after the acquisition thereof): (x) execute and deliver to the Administrative Agent such amendments or supplements to the relevant Security Documents or such other documents as the Administrative Agent
shall deem reasonably necessary to grant to the Administrative Agent, for its benefit and for the benefit of the other Secured Parties, a Lien on such properties or assets subject to no Liens other than Permitted Liens, and (y) take all actions
reasonably necessary to cause such Lien to be duly perfected to the extent required by such Security Document in accordance with all applicable Requirements of Law, including, without limitation, the filing of financing statements in such
jurisdictions as may be reasonably requested by the Administrative Agent. Each Credit Party shall otherwise take such actions and execute and/or deliver to the Administrative Agent such documents (including, without limitation, customary legal
opinions) as the Administrative Agent shall reasonably require to confirm the validity, perfection and priority of the Lien of Security Documents against such after-acquired properties or assets. 
 (b) With respect to any Person that is or becomes a wholly owned Subsidiary that has assets having either book value or fair market value in
excess of $2,000,000, promptly (and in any event within 75 days after such Person becomes a Domestic Subsidiary or has such assets) (i) deliver to the Administrative Agent the certificates representing (A) 100% of all issued and
outstanding Capital Stock of each Domestic Subsidiary and (B) 100% of all issued and outstanding Capital Stock of each Foreign Subsidiary that is owned by a Credit Party (provided that the aggregate amount of Capital Stock of any Foreign
Subsidiary that may be pledged by all Credit Parties under this subclause (B) shall not exceed 65% of the total outstanding capital stock of such Foreign Subsidiary), in each case, together with undated stock powers executed and delivered in
blank by a duly authorized officer of Holdings or such Subsidiary, as the case may be, and (ii) cause such Subsidiary (other than a Foreign Subsidiary) (x) to become a party to the Subsidiary Guarantee and the Security Agreement or such
comparable documentation which is in form and substance reasonably satisfactory to the Administrative Agent, and (y) to take all actions reasonably necessary to cause the Lien created by the Security Agreement to be duly perfected to the extent
required by such agreement in accordance with all applicable Requirements of Law, including, without limitation, the filing of financing statements in such jurisdictions as may be reasonably requested by the Administrative Agent. 
 (c) If (A) at any time any two or more wholly-owned Domestic Subsidiaries in the aggregate not otherwise subject to subsection 7.9(b)
have assets having either a book value or fair market value in excess of $10,000,000 or produce revenue in excess of 5% of total revenue of Holdings and the Subsidiaries, comply with subsection 7.9(b) within the time frames set forth in such
subsection so that no two or more such Subsidiaries hold assets having either a book value or fair market value in excess of $10,000,000 or produce revenue in excess of 5% of total revenue of Holdings and the Subsidiaries or (B) any Subsidiary
which is not a Guarantor guarantees any Indebtedness of Holdings or any of its Subsidiaries (other than a guarantee by a Foreign Subsidiary of another Foreign Subsidiary’s Indebtedness), comply immediately with subsection 7.9(b) regardless of
whether such Subsidiary is a Foreign Subsidiary. 
  

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 (d) With respect to each Fee Property acquired after the Closing Date by Holdings, the
Borrowers or a Qualified Subsidiary, promptly grant to the Administrative Agent, within 75 days after such acquisition, security interests in and Mortgages on such Fee Property that, together with any improvements thereon, individually has a fair
market value of at least $1,000,000, to the extent such Fee Property is not already subject to a mortgage in favor of a third party permitted to remain in place under subsection 8.2, as additional security for the Secured Obligations (as defined in
the Mortgage). Such Mortgages shall be granted pursuant to documentation reasonably satisfactory in form and substance to the Administrative Agent and shall constitute valid and enforceable perfected Liens on Real Property subject only to Permitted
Encumbrances and such other Liens reasonably acceptable to the Administrative Agent. The Mortgages or instruments related thereto shall be duly recorded or filed in such manner and in such places as are required by law to establish, perfect,
preserve and protect the Liens in favor of the Administrative Agent required to be granted pursuant to the Mortgages and all taxes, fees and other charges payable in connection therewith shall be paid in full. The Borrowers shall otherwise take such
actions and execute and/or deliver to the Administrative Agent such documents as the Administrative Agent shall reasonably require to confirm the validity, perfection and priority of the Lien of any existing Mortgage or new Mortgage against such
after-acquired Fee Property (including, without limitation, a Title Policy, a “Life-of-Loan” Federal Emergency Management Agency Standard Flood Hazard Determination (together with a notice about special flood hazard area status and flood
disaster assistance duly executed by the Borrowers and each Credit Party relating thereto), a Survey and local counsel opinion (in form and substance reasonably satisfactory to the Administrative Agent) in respect of such Mortgage) within 75 days of
the written request of the Administrative Agent. 
 7.10. Post-Closing Collateral Matters. Execute and deliver the
documents and complete the tasks set forth on Schedule 7.10 hereto, in each case within the time limits specified on such schedule. 
 7.11. Compliance with Law. Conduct its business and affairs in compliance with all Laws applicable thereto except to the extent failure to do so would not, in the aggregate, have a Material Adverse
Effect. 
 7.12. Security Interests; Further Assurances. Promptly, upon the reasonable request of Administrative Agent,
at the Borrowers’ expense, execute, acknowledge and deliver, or cause the execution, acknowledgment and delivery of, and thereafter register, file or record, or cause to be registered, filed or recorded, in an appropriate governmental office,
any document or instrument supplemental to or confirmatory of the Security Documents or otherwise deemed by Administrative Agent reasonably necessary for the continued validity, perfection and priority in the United States of the Liens on the
Collateral covered thereby superior to and prior to the rights of all third Persons other than the holders of Permitted Liens and subject to other Liens except as permitted by the Security Documents, or obtain any consents, including, without
limitation, landlord or similar lien waivers and consents, as may be necessary or appropriate in connection therewith. The Credit Parties shall take any actions reasonably required by the Administrative Agent to ensure and/or demonstrate that the
Lien and security interests granted by the Security Documents continue to be perfected under the UCC or otherwise after the establishment of any Incremental Term Loan or Incremental Term Loan Commitments deliver or cause to be delivered to
Administrative Agent from time to time such other documentation, consents, authorizations, approvals and

  

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orders in form and substance reasonably satisfactory to Administrative Agent as Administrative Agent shall reasonably deem necessary to perfect or maintain in the United States the Liens on the
Collateral pursuant to the Security Documents. Upon the exercise by Administrative Agent or the Lenders of any power, right, privilege or remedy pursuant to any Credit Document which requires any consent, approval, registration, qualification or
authorization of any Governmental Authority execute and deliver all applications, certifications, instruments and other documents and papers that Administrative Agent or the Lenders may be so required to obtain. If Administrative Agent or the
Required Lenders determine that they are required by law or regulation to have appraisals prepared in respect of the Real Property of any Credit Party constituting Collateral, the Borrowers shall provide to Administrative Agent appraisals that
satisfy the applicable requirements of the Real Estate Appraisal Reform Amendments of FIRREA and are in form and substance reasonably satisfactory to Administrative Agent. 
 7.13. Required Interest Rate Agreements. Within 90 days after the Closing Date, enter into Interest Rate Agreements designed to
protect the Borrowers against fluctuations in interest rates such that at least 50% of the aggregate principal amount of the Term Loans incurred on the Closing Date is subject to a fixed rate of interest for a period of at least 24 months from the
Closing Date on terms and with counterparties reasonably satisfactory to the Administrative Agent. 
 7.14. Anti-Terrorism
Law. None of Holdings or any of its Subsidiaries shall directly or indirectly, (i) knowingly conduct any business or engage in making or receiving any contribution of funds, goods or services to or for the benefit of any Person described in
subsection 5.27 above, (ii) knowingly deal in, or otherwise engage in any transaction relating to, any property or interests in property blocked pursuant to Executive Order No. 13224 or any other Anti-Terrorism Law, or (iii) knowingly
engage in or conspire to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding, or attempts to violate, any of the prohibitions set forth in any Anti-Terrorism Law (and Holdings and its Subsidiaries shall deliver
to the Lenders any certification or other evidence requested from time to time by the Administrative Agent in its reasonable discretion, confirming the Loan Parties’ compliance with this subsection 7.14). 
 7.15. Embargoed Person. At all times throughout the term of the Loans, (a) none of the funds or assets of Holdings and its
Subsidiaries that are used to repay the Loans shall, to the knowledge of any Credit Party, constitute property of, or shall be beneficially owned directly or indirectly by, any Person subject to sanctions or trade restrictions under United States
law (“Embargoed Person” or “Embargoed Persons”) that is identified on (1) the “List of Specially Designated Nationals and Blocked Persons” (the “SDN List”) maintained by OFAC, and/or
to the knowledge of any Credit Party, as of the date thereof, based upon reasonable inquiry by such Credit Party, on any other similar list (“Other List”) maintained by OFAC pursuant to any authorizing statute including, but not
limited to, the International Emergency Economic Powers Act, 50 U.S.C. §§ 1701 et seq., The Trading with the Enemy Act, 50 U.S.C. App. 1 et seq., and any Executive Order or regulation promulgated thereunder, with the result that the
investment in Holdings or any of its Subsidiaries (whether directly or indirectly) is prohibited by law, or the Loans made by the Lenders would be in violation of law, or (2) the Executive Order, any related enabling legislation or any other
similar Executive Orders (collectively, “Executive Orders”), and (b) no Embargoed Person shall, to the knowledge of any Credit Party, have any direct interest, as of the Closing Date, based upon reasonable inquiry by any Credit
Party, indirect interest, of any nature whatsoever in the Credit Parties, with the result that the investment in the Credit Parties (whether directly or indirectly) is prohibited by law or the Loans are in violation of law. 
  

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 7.16. Anti-Money Laundering. At all times throughout the term of the Loans, to the
knowledge of any Credit Party, as of the Closing Date, based upon reasonable inquiry by such Credit Party, none of the funds of Holdings or any of its Subsidiaries that are used to repay the Loans shall be derived from any unlawful activity with the
result that the making of the Loans would be in violation of law. 
 7.17. Payment of Taxes. Each of Holdings and its
Subsidiaries shall timely file all material tax returns required by any Governmental Authority and timely pay and discharge all Taxes imposed on it or on its income or profits or on any of its Property (except for any such Taxes (or tax returns with
respect to such Taxes) (a) the payment of which is being contested in good faith and by proper proceedings and against which adequate reserves are being maintained in accordance with GAAP and (b) which individually and in the aggregate are
not reasonably expected to have a Material Adverse Effect). 
 7.18. Payment of Wages. Holdings shall and shall cause
each of its Subsidiaries to at all times comply, in all material respects, with the material requirements of the Fair Labor Standards Act, as amended, including, without limitation, the provisions thereof relating to the payment of minimum and
overtime wages as the same may become due from time to time. 
 7.19. Maintenance of Ratings. Holdings shall use
commercially reasonable efforts to maintain a corporate rating from S&P and a corporate family rating from Moody’s, in each case in respect of Holdings, and a rating of the Facilities by each of S&P and Moody’s. 
 SECTION 8. NEGATIVE COVENANTS 
 Holdings and the Borrowers hereby agree that they shall not, and Holdings shall not permit any of the Qualified Subsidiaries (except where Non-Qualified Subsidiaries are expressly restricted or
“Subsidiaries” are referenced) to, directly or indirectly, so long as any of the Commitments remain in effect or any Loan, Note or L/C Obligation remains outstanding and unpaid, any amount remains available to be drawn under any Letter of
Credit (unless cash in an amount equal to such amount has been deposited to a cash collateral account established by the Administrative Agent) or any other amount is owing to any Lender or the Administrative Agent hereunder or under any other Credit
Document (it being understood that each of the permitted exceptions to each of the covenants in this Section 8 is in addition to, and not overlapping with, any other of such permitted exceptions except to the extent expressly provided):

 8.1. Indebtedness. Create, incur, assume or suffer to exist any Indebtedness, except: 
 (a) the Indebtedness outstanding on the Closing Date and disclosed in Schedule 5.26 hereto, and the Refinancing
Indebtedness in respect thereof on terms and conditions taken as a whole no less favorable to Holdings, the Borrowers and the Qualified Subsidiaries or the Lenders than the Indebtedness being Refinanced; 
 (b) Indebtedness under the Credit Documents; 
 (c) Contingent Obligations permitted by subsection 8.3; 
 (d) Indebtedness secured by Permitted Liens not otherwise permitted under this subsection 8.1; 
  

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 (e) other unsecured Indebtedness of Holdings, the Borrowers and the
Qualified Subsidiaries and the Refinancing Indebtedness in respect thereof on terms and conditions taken as a whole no less favorable to Holdings, the Borrowers and the Qualified Subsidiaries or the Lenders than the Indebtedness being Refinanced, in
each case so long as no Default has occurred and is continuing or would result therefrom and, immediately after giving pro forma effect to such incurrence and the application of the proceeds thereof, the Total Leverage Ratio is less than 3.50:1.00;

 (f) Indebtedness of Holdings, the Borrowers and the Qualified Subsidiaries in respect of Financing Leases and
Purchase Money Indebtedness of Holdings, the Borrowers and the Qualified Subsidiaries to finance the purchase of fixed or capital assets in an amount which shall not exceed the purchase price of the assets purchased in an aggregate amount not to
exceed $5,000,000 at any one time outstanding and to the extent subsection 8.9 would not be contravened; 
 (g)
Indebtedness (i) incurred in connection with an Acquisition; (ii) of a Person assumed in connection with an Acquisition of such Person (or Indebtedness of such person existing at the time such Person was acquired) so long as such
Indebtedness was not incurred in anticipation of, or in connection with, such Acquisition, or (iii) to any one or more Persons selling the entity or assets acquired in an Acquisition (including seller earnouts), and the Refinancing Indebtedness
in respect thereof on terms and conditions taken as a whole no less favorable to Holdings, the Borrowers and the Qualified Subsidiaries or the Lenders than the Indebtedness being Refinanced, in each case so long as no Default has occurred and is
continuing or would result therefrom and, immediately after giving pro forma effect to such incurrence and the application of the proceeds thereof, the Total Leverage Ratio is less than 3.50:1.00; 
 (h) Indebtedness under Hedge Agreements permitted by subsection 8.8; 
 (i) Indebtedness of (i) any Credit Party to any other Credit Party; (ii) any Subsidiary that is not a Credit Party
to any other Subsidiary that is not a Credit Party; (iii) any Credit Party to any Subsidiary that is not a Credit Party; and (iv) any Subsidiary that is not a Credit Party to any Credit Party; provided, however, Indebtedness
incurred pursuant to clause (iii) shall not exceed $5,000,000 in the aggregate at any time outstanding; provided, further, that any Indebtedness incurred pursuant to clause (i) or (iii) shall be evidenced by an intercompany
note and pledged by such Credit Party as Collateral pursuant to the Security Documents; provided, further that to the extent a Credit Party is an obligor of any Indebtedness incurred pursuant to this subsection (i), such Indebtedness shall be
Subordinated Indebtedness of such Credit Party; 
 (j) Indebtedness in connection with surety bonds, letters of
credit and performance bonds obtained in the ordinary course of business in connection with workers’ compensation obligations of Holdings, the Borrowers and the Qualified Subsidiaries; 
 (k) Indebtedness of Holdings, the Borrowers and the Qualified Subsidiaries in an amount not to exceed $10,000,000 at any time
outstanding; and 
  

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 (l) cash management obligations and other Indebtedness in respect of netting
services, overdraft protection and similar arrangements, in each case, in connection with cash management and deposit accounts; 
 provided
if any Subsidiary (other than the Borrowers) would be required to comply with subsection 7.9(b) immediately after giving effect to the incurrence of any such Indebtedness and the application of the resulting proceeds, such Subsidiary (other than
the Borrowers) shall deliver to the Administrative Agent all intercompany notes owing from such Subsidiary (other than the Borrowers) to any Credit Party within 10 days of the transaction giving rise to such requirement. 
 8.2. Liens. Create, incur, assume or suffer to exist any Lien upon any of its property, assets, income or profits, whether owned now
or hereafter acquired, except: 
 (a) any Lien in favor of the Administrative Agent or any Lender (or any Person
party to a Hedge Agreement with either Borrower who was a Lender or an Affiliate of a Lender at the date of entering into such Hedge Agreement with such Borrower) given to secure the Obligations (including in respect of a Hedge Agreement);

 (b) Liens in existence on the Closing Date and disclosed on Schedule 8.2(b) hereto; provided
that no such Lien shall extend to or cover other assets or property of Holdings, the Borrowers or any Qualified Subsidiary other than the respective assets or property encumbered by such Lien on the Closing Date; 
 (c) (i) Liens on Real Property or other property for taxes, assessments, governmental charges or levies not yet delinquent or
which are being contested in good faith and by appropriate proceedings and (ii) Liens for taxes, assessments, judgments, governmental charges or levies or claims if (A) adequate reserves with respect thereto are maintained on the books of
Holdings, the relevant Borrower or the relevant Qualified Subsidiary, as the case may be, in accordance with GAAP, (B) in the case of any such charge which has or may become a Lien against any of the Collateral, such Lien and the contest
thereof shall satisfy the Contested Collateral Lien Conditions and (C) all such Liens, individually and in the aggregate, are not reasonably expected to have a Material Adverse Effect; 
 (d) Liens of carriers, warehousemen, landlords, mechanics, vendors (solely to the extent arising by operation of law),
laborers and materialmen incurred in the ordinary course of business for sums not yet due or, if due, being diligently contested in good faith and by appropriate proceedings if (i) adequate reserves with respect thereto are maintained on the
books of Holdings, the relevant Borrower or the relevant Qualified Subsidiary, as the case may be, in accordance with GAAP and (ii) in the case of any such Lien against any of the Collateral, such Lien and the contest thereof shall satisfy the
Contested Collateral Lien Conditions; 
 (e) Liens incurred in the ordinary course of business in connection with
worker’s compensation and unemployment insurance, social security obligations, assessments or government charges which are not overdue for more than sixty (60) days or, if overdue for more than sixty (60) days, are being contested in
good faith and by appropriate actions diligently conducted, if adequate reserves with respect thereto are maintained on the books of the applicable Person in accordance with GAAP; 
  

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 (f) restrictions on the transfer of assets of Holdings or its Subsidiaries
imposed by the Communications Act and any regulations thereunder; 
 (g) easements, covenants, conditions,
rights-of-way, zoning, building code or other land use restrictions, licenses, reservations or restrictions on use, minor defects or irregularities in title and other similar encumbrances on the use of real property which do not, individually or in
the aggregate, materially impair the use or occupancy of the affected property in the ordinary conduct of the business; 
 (h) Liens reflected by UCC financing statements filed in respect of Financing Leases permitted pursuant to subsection 8.1 and operating leases of Holdings, the Borrowers or any Qualified Subsidiary; 
 (i) pledges or deposits to secure performance of statutory obligations, surety or appeal bonds, performance bonds, bids,
tenders, leases, trade contracts, government contracts or similar obligations, in each case for amounts not yet delinquent or, to the extent such amounts are so delinquent, such amounts are being contested in good faith by appropriate proceedings
promptly instituted and diligently conducted if (i) adequate reserves with respect thereto are maintained on the books of Holdings or the relevant Subsidiary, as the case may be, in accordance with GAAP and (ii) in the case of any such
pledge or deposit against any of the Collateral, (A) such pledge or deposit and the contest thereof shall satisfy the Contested Collateral Lien Conditions and (B) to the extent such pledges or deposits are not imposed by law, such pledge
or deposit shall in no event encumber any Collateral other than cash and Cash Equivalents; 
 (j) judgment Liens
which do not result in an Event of Default under subsection 9(h); 
 (k) Liens in connection with escrow deposits
made in connection with Acquisitions permitted hereunder, in each case for amounts not yet delinquent or, to the extent such amounts are so delinquent, such amounts are being contested in good faith by appropriate proceedings promptly instituted and
diligently conducted if (i) adequate reserves with respect thereto are maintained on the books of Holdings or the relevant Subsidiary, as the case may be, in accordance with GAAP and (ii) in the case of any such Lien against any of the
Collateral, (A) such Lien and the contest thereof shall satisfy the Contested Collateral Lien Conditions and (B) to the extent such Liens are not imposed by law, such Lien shall in no event encumber any Collateral other than cash and Cash
Equivalents; 
 (l) Liens in respect of Purchase Money Indebtedness; provided that no such Lien incurred
in connection with such Indebtedness shall extend to or cover other property of Holdings or such Subsidiary other than the respective property so acquired, and the principal amount of Indebtedness secured by any such Lien shall at no time exceed the
original purchase price of such property; 
 (m) Liens on a Person or assets acquired in a Permitted Acquisition
which were existing on the date of such a Permitted Acquisition and not created in anticipation of such Acquisition; provided, however, that (1) such Liens do not extend beyond the assets of the Person or assets acquired and (2) any
Indebtedness secured by such Liens is permitted by subsection 8.1(g); 
  

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 (n) Permitted Encumbrances; 
 (o) Liens on documents of title and the property covered thereby securing Indebtedness in respect of the Commercial L/Cs or
other commercial letters of credit; 
 (p) (i) mortgages, liens, security interests, restrictions,
encumbrances or any other matters of record that have been placed by any developer, landlord or other third party on property over which Holdings, the Borrowers or any Qualified Subsidiary has easement rights or on any Leased Property and
subordination or similar agreements relating thereto and (ii) any condemnation or eminent domain proceedings affecting any Real Property; 
 (q) leases or subleases or licenses or sublicenses with respect to the assets or properties of Holdings, the Borrowers or any Qualified Subsidiary, in each case, entered into in the ordinary course of
Holdings’, the Borrowers’ or such Qualified Subsidiary’s business so long as such leases or subleases affecting Mortgaged Property (i) are subordinate in all respects to the Liens granted and evidenced by the Security Documents
and, in the case of any lease or sublease entered into after the Closing Date affecting any Mortgaged Property, such lease or sublease shall also be entered into in compliance with the provisions of the applicable Mortgage and (ii) do not,
individually or in the aggregate, (A) interfere in any material respect with the ordinary conduct of the business of Holdings, the Borrowers or any Qualified Subsidiary or (B) materially impair the use (for its intended purposes) or the
value of the assets or property subject thereto; 
 (r) banker’s liens and rights of set-off relating to
deposit accounts whether arising by contract or operation of law; 
 (s) interests of a licensor under a license
agreement; and 
 (t) other Liens securing obligations in an aggregate amount not to exceed $10,000,000 at any
time outstanding; 
 provided that no consensual Liens shall be permitted to exist, directly or indirectly, on any Securities Collateral
(as defined in the Security Agreement), other than Liens granted pursuant to the Security Documents. 
 8.3. Contingent
Obligations. Create, incur, assume or suffer to exist any Contingent Obligation, except: 
 (a) the
Guarantees; 
 (b) other guarantees by Holdings, the Borrowers or any Qualified Subsidiary in an aggregate amount
not to exceed $10,000,000 at any time outstanding; 
 (c) guarantees by any Credit Party of obligations of
(x) any other Credit Party and (y) any Subsidiary that is not a Credit Party in an aggregate principal amount not to exceed $5,000,000 (plus the sum of any Dividend Payments or amounts distributed by such Subsidiary to any Credit
Party), minus the sum of (A) the amount owed by such Subsidiary in the aggregate to any Credit Party then outstanding pursuant to subsection 8.1(i) and (B) the amount of investments

  

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made in such Subsidiaries pursuant to subsection 8.6(b); provided that, in each case, if the primary obligation being guaranteed is subordinated to the Loans or the Guarantees, such
guarantees are subordinated to the Loans or the Guarantees on substantially the same basis as such primary obligation is subordinated; 
 (d) Contingent Obligations relating to any Indebtedness permitted under subsection 8.1(a); 
 (e) guarantees of obligations to third parties in connection with relocation of employees of Holdings, the Borrowers or any Qualified Subsidiary, in an amount which, together with all loans and advances
made pursuant to subsection 8.6(l), shall not exceed $2,000,000 at any time outstanding; 
 (f) Contingent
Obligations in connection with workers’ compensation obligations, and in connection with performance, surety and appeal bonds, leases, trade contracts, government contracts, and similar obligations incurred in the ordinary course of business,
of Holdings, the Borrowers and the Qualified Subsidiaries; 
 (g) Hedge Agreements permitted by subsection 8.8;
and 
 (h) endorsements of negotiable instruments for collection in the ordinary course of business. 

8.4. Fundamental Changes. Enter into any merger or consolidation or amalgamation, or liquidate, wind up or dissolve itself (or
suffer any liquidation or dissolution), or engage in any type of business other than of the type permitted by subsection 8.14, except: 
 (a) for the transactions otherwise permitted pursuant to paragraph (a) or (g) of subsection 8.5 or pursuant to subsection 8.6; 
 (b) any Subsidiary may be merged with and into Holdings, the Borrowers or a Qualified Subsidiary; 
 (c) any Subsidiary of Holdings with a net book value not greater than $100,000 may be dissolved; and 
 (d) (i) Holdings may change its form of corporate organization in connection with an initial public offering of the Capital
Stock of Holdings through a merger, consolidation or amalgamation with a shell corporation incorporated in the State of Delaware and created by Holdings solely in connection with such initial public offering of the Capital Stock of Holdings, and
(ii) any of Language Line Holdings II, Inc. or a newly formed holding company that is organized in a state of the United States may become the consolidated parent company of the Credit Parties (other than Language Line Holdings LLC) (such
parent company or Language Line Holdings II, Inc., the “IPO Company”) in connection with an underwritten initial public offering of the Capital Stock of the IPO Company (the “IPO”), in each case so long as
(A) the IPO Company is or becomes a Guarantor and complies with the requirements of subsection 7.12, (B) any assets of Language Line Holdings LLC (other than the Capital Stock of the IPO Company, proceeds of the

  

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IPO and proceeds of a sale by Language Line Holdings LLC of the Capital Stock of the IPO Company pursuant to subsection 8.5(j)) are contributed to a Credit Party and (C) the Collateral is
not reduced or impaired in any material respect; provided that the loss of the pledge of the Capital Stock of the IPO Company shall not be deemed to be a material impairment of the Collateral. In order to accomplish the restructuring
described in clause (ii) of the preceding sentence and to facilitate the IPO, (w) Language Line Holdings LLC may contribute the Capital Stock and assets of Language Line Services UK Limited to the IPO Company, (x) Language Line
Holdings LLC may be dissolved following the contribution of its assets (other than the Capital Stock of the IPO Company, proceeds of the IPO and proceeds of a sale by Language Line Holdings LLC of the Capital Stock of the IPO Company pursuant to
subsection 8.5(j)) to one or more Credit Parties, (y) the IPO Company or Language Line Holdings LLC may distribute the shares of the IPO Company to the holders of its Capital Stock, and (z) the IPO Company may merge, consolidate or
amalgamate with Language Line Holdings LLC; 
 provided that in connection with the foregoing, the appropriate Credit Parties shall take
all actions necessary or reasonably requested by the Administrative Agent to maintain the perfection or perfect, as the case may be, protect and preserve the Liens on the Collateral granted to the Administrative Agent pursuant to the Security
Documents in the United States and otherwise comply with the provisions of subsection 7.9 to the extent applicable. 
 8.5.
Sale of Assets. Convey, sell, lease (other than a lease or a sublease of Real Property), assign, transfer or otherwise dispose of (including through a transaction of merger or consolidation of any Subsidiary) any of its property, business or
assets (including, without limitation, other payments and receivables but excluding leasehold interests), whether owned on the Closing Date or thereafter acquired, except: 
 (a) Holdings may transfer assets of Holdings to the Borrowers or any Subsidiary Guarantor, and the Subsidiaries may transfer
assets to Holdings, the Borrowers or to any Subsidiary Guarantor (including the transfer of any or all of the Capital Stock of any Subsidiary to Holdings, the Borrowers or any Subsidiary Guarantor) so long as such assets (i) remain in the
United States; 
 (b) any Taking or Destruction affecting any property or assets subject, however, to the proviso
set forth in clause (c) of the definition of Net Proceeds; 
 (c) Subsidiaries may (x) be dissolved in
accordance with subsection 8.4 and (y) pay dividends in accordance with subsection 8.11; 
 (d) Investments
permitted by subsection 8.6; 
 (e) licenses or sublicenses by Holdings or any of its Subsidiaries of software,
Intellectual Property and general intangible and leases, licenses or subleases of other property in the ordinary course of business and which do not materially interfere with the business of Holdings or any of its Subsidiaries; 
 (f) any disposition or dispositions (in an aggregate amount not to exceed $2,000,000 during the term of this Agreement) in
connection with a Sale and Leaseback Transaction; 
  

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 (g) any Asset Sale for which the aggregate amount of Net Proceeds do not
exceed $2,000,000 in any transaction or series of related transactions from and after the Closing Date; 
 (h)
the sale or other disposition of any property or assets that, in the reasonable judgment of Holdings or the Borrowers has become uneconomic, obsolete or worn out, and which is sold or disposed of in the ordinary course of business or the trade in of
equipment for equipment in better condition or of better quality; provided that, to the extent such properties or assets constituted Collateral, the net proceeds thereof shall be reinvested in properties or assets owned (or to be owned) by
Holdings, the Borrowers or the Qualified Subsidiaries having a fair market value at least equal to the amount of such net proceeds and any property or assets purchased with such net proceeds shall be mortgaged or pledged, as the case may be, to the
Administrative Agent, for its benefit and for the benefit of the other Secured Parties, in accordance with subsection 7.9; 
 (i) the sale or other disposition of any Intellectual Property that the cost of maintaining is determined by Holdings or any of its Subsidiaries in its reasonable business judgment to be excessive in
relation to the value to Holdings and its Subsidiaries to be afforded thereby; and 
 (j) the sale by Holdings of
the Capital Stock of the IPO Company in an IPO; 
 provided that all sales, transfers, leases and other dispositions permitted hereby
shall be made for fair value and for at least 75% cash consideration in the case of sales, transfers, leases and other dispositions permitted by clauses (f) (including for purposes of this calculation as cash consideration the amount of any
liabilities (other than subordinated liabilities) assumed from Holdings or any of its Subsidiaries by a purchaser or other transferee), (g) and (h) (other than in the case of any trade-ins). 
 8.6. Investments. Make any Investment in (including any acquisition of all or substantially all of the assets, and any acquisition of
a business or a product line, of other companies), any Person (except to the extent permitted by subsection 8.3), except: 
 (a) Cash or Cash Equivalents; 
 (b) Investments by Holdings, the
Borrowers and the Subsidiary Guarantors in Capital Stock in their respective Subsidiaries that exist immediately prior to any applicable transaction; provided that (i) any such Capital Stock held by a Credit Party shall be pledged to the
extent required hereunder and (ii) the aggregate amount of investments by Credit Parties in, and loans and advances by Credit Parties to and guarantees by Credit Parties of Indebtedness of, Subsidiaries that are not Credit Parties made after
the Closing Date shall not exceed $15,000,000 at any time outstanding; 
 (c) loans, advances or Indebtedness
permitted by subsection 8.1(c); 
 (d) loans or extensions of credit in the ordinary course of business not to
exceed $500,000 in the aggregate at any time outstanding; 
 (e) intercompany loans and advances permitted
pursuant to subsection 8.1(i); 
  

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 (f) Investments existing as of Closing Date, including Investments in
Subsidiaries, and set forth on Schedule 8.6 hereto; 
 (g) Investments made in order to consummate
Acquisitions; provided, however, that (i) no Default or Event of Default exists before or after giving effect to the Acquisition, (ii) Holdings shall have delivered to the Administrative Agent revised financial projections for Holdings
and its Subsidiaries on a consolidated basis giving pro forma effect to the Acquisition, (iii) on a Pro Forma Basis, after giving effect to such Acquisition(s), Holdings would be in compliance with subsection 8.9(A) as evidenced in an
Officers’ Certificate delivered to the Administrative Agent at least 10 days (or such shorter period as the Administrative Agent may agree) prior to the consummation of such Acquisition, accompanied by supporting schedules and data in
reasonable detail, (iv) immediately after giving effect to such Acquisition, the Credit Parties would be in compliance with subsection 8.14, (v) the acquired entity and its Subsidiaries (other than immaterial subsidiaries) shall become
Guarantors and all acquired Collateral shall be pledged pursuant to the Security Documents, in each case in accordance with subsection 7.9 hereof, and the Lenders shall have a perfected first priority security interest therein subject to no Liens,
except for the Liens created by the Security Documents and Liens permitted under the Security Documents for such Collateral, and (vi) such Acquisition shall be effected through Holdings, the Borrowers or a Subsidiary Guarantor and the Person
acquired shall be merged with or into Holdings, a Borrower or a Subsidiary Guarantor or shall be at the time of consummation thereof a Domestic Subsidiary; provided, however, that the Credit Parties may acquire Foreign Subsidiaries which
shall not become Subsidiary Guarantors hereunder so long as consideration for such Acquisitions shall not exceeding $60,000,000 in the aggregate during the term of this Agreement (any Acquisition in compliance with this subsection 8.6(g), a
“Permitted Acquisition”); 
 (h) Holdings and its Subsidiaries may acquire and hold receivables
owing to it, if created or acquired in the ordinary course of business and payable or dischargeable in accordance with customary trade terms; provided that nothing in this clause (e) shall prevent Holdings or any of its Subsidiaries from
offering such concessionary trade terms, or from receiving such investments, in connection with the bankruptcy or reorganization of their respective suppliers or customers or the settlement of disputes with such customers or suppliers arising in the
ordinary course of business, as management deems reasonable in the circumstances; 
 (i) other Investments by
Holdings, the Borrowers or any Qualified Subsidiary not exceeding in the aggregate outstanding at any time (without giving effect to any write downs or write offs thereof, but net of any cash returns of capital, cash dividends and cash distributions
received by Holdings, the Borrowers or any Qualified Subsidiary in respect thereof) $10,000,000; provided, however, that at the time of making any such Investments no Default shall exist or would arise therefrom; 
 (j) Holdings or any of its Subsidiaries may make any Investment; provided that (i) subsection 8.14 would not be
contravened thereby and (ii) such Investment is funded solely by the issuance of Capital Stock or from the proceeds of a substantially contemporaneous issuance of Capital Stock which has not been used pursuant to subsection 8.6(b)(ii);

  

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 (k) Holdings or any of its Subsidiaries may make Investments in an aggregate
amount equal to the Cumulative Credit on such date as specified in a written notice of an Officer of Holdings calculating in reasonable detail the amount of Cumulative Credit immediately prior to such application and the amount thereof to be so
applied; provided, that, (1) after giving effect to such Investment, Holdings and its Subsidiaries shall be in compliance with subsection 8.9(A) and (2) no Default or Event of Default exists and is continuing at the time of such
Investment; 
 (l) Holdings or any of its Subsidiaries may make travel and entertainment advances and relocation
and other loans to officers and employees of Holdings or any of its Subsidiaries; provided that the aggregate principal amount of all such loans and advances outstanding at any one time, together with the guarantees of such loans and advances
made pursuant to subsection 8.3(e), shall not exceed $2,000,000 at any one time outstanding; 
 (m) Investments
constituting non-cash proceeds of dispositions of assets permitted by subsection 8.5; and 
 (n) Investments
constituting deposit arrangements permitted by subsection 8.2. 
 If any Subsidiary would be required to comply with subsection
7.9(b) immediately after giving effect to any investment permitted by subsection 8.6(b), such Subsidiary shall comply with the requirements of such subsection within 10 days of the transaction giving rise to such requirement. 
 8.7. [Reserved]. 
 8.8. Hedge Agreements. Enter into, create, incur, assume or suffer to exist any Hedge Agreements or obligations in respect thereof except in the ordinary course of business for non-speculative purposes or pursuant to subsection 7.13.

 8.9. Financial Covenants. 
 (A) Total Leverage Ratio. As of the last day of each Fiscal Quarter ending within the periods set forth below, permit the Total Leverage Ratio to be greater than the ratio set forth below opposite
such period: 
  

			
	 Period
	  	Ratio
	 December 31, 2009 to September 30, 2010
	  	4.25:1.00
	 October 1, 2010 to March 31, 2011
	  	3.75:1.00
	 April 1, 2011 to September 30, 2011
	  	3.50:1.00
	 October 1, 2011 to March 31, 2012
	  	3.25:1.00
	 April 1, 2012 to September 30, 2012
	  	3.00:1.00
	 October 1, 2012 and thereafter
	  	2.75:1.00

 (B) Consolidated Fixed Charge Coverage Ratio. As of the last day of each
Fiscal Quarter, permit the Consolidated Fixed Charge Coverage Ratio to be less than 1.50:1.00. 
  

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 8.10. Clauses Restricting Subsidiary Distributions. Enter into or suffer to exist or
become effective any consensual encumbrance or restriction on the ability of any Qualified Subsidiary to (a) make Dividend Payments in respect of any Capital Stock of such Subsidiary held by, or pay any Indebtedness owed to, Holdings, the
Borrowers or any other Subsidiary, (b) make loans or advances to, or other Investments in, Holdings, the Borrowers or any other Subsidiary or (c) transfer any of its assets to Holdings, the Borrowers or any other Subsidiary, except for
such encumbrances or restrictions existing under or by reason of (i) any restrictions existing under the Credit Documents, (ii) any restrictions with respect to a Subsidiary imposed pursuant to an agreement that has been entered into in
connection with the disposition of all or substantially all of the Capital Stock or assets of such Subsidiary, (iii) restrictions existing and as in effect on the Closing Date, (iv) pursuant to any Hedge Agreements permitted hereunder,
(v) pursuant to any Indebtedness in existence on the date hereof and any refinancing thereof permitted hereunder, (vi) applicable law, (vii) restrictions which are not more restrictive than those contained in this Agreement contained
in any documents governing any Indebtedness incurred after the Closing Date in accordance with the provisions of this Agreement, (viii) under any documents relating to joint ventures of Borrowers to the extent that such joint ventures are not
prohibited hereunder, (ix) any agreement in effect at the time a Person first became a Subsidiary, so long as such agreement was not entered into solely in contemplation of such Person becoming a Subsidiary, (x) customary provisions in
leases restricting assignability or subleasing, (xi) restrictions or conditions imposed by any agreement relating to secured Indebtedness permitted by this Agreement if such restrictions or conditions apply only to the property or assets
securing such Indebtedness, and (xii) licenses or contracts which by the terms of such licenses and contracts prohibit the granting of Liens on the rights contained therein. 
 8.11. Dividends. Declare, make or pay any Dividend Payments on any shares of any class of Capital Stock, either directly or
indirectly, except that: 
 (a) the Borrowers and the Qualified Subsidiaries may pay Dividend Payments pro rata
to the holders of their Capital Stock (giving effect to relative preferences and priorities); 
 (b) Holdings,
the Borrowers and the Qualified Subsidiaries may pay or make Dividend Payments or distributions to any holder of its Capital Stock in the form of additional shares of Capital Stock of the same class and type; 
 (c) the repurchase by any Credit Party of shares of Capital Stock of any Credit Party owned by former, present or future
employees of such Credit Party or their assigns, estates and heirs; provided that the aggregate amount of repurchases made by the Credit Parties pursuant to this paragraph (c) shall not in the aggregate exceed (i) $1,000,000 in any
fiscal year or (ii) $5,000,000 during the term of this Agreement, plus any amounts received by the Credit Parties as a result of resales of such repurchased shares of Capital Stock; 
 (d) so long as no Default or Event of Default exists and is continuing at the time of any such Dividend Payment, Holdings may
make Dividend Payments or repurchase Capital Stock of Holdings in an aggregate amount not to exceed $12,500,000 in any fiscal quarter; provided that so long as no Default has occurred and is continuing or would result therefrom and,
immediately after giving pro forma effect to such Dividend Payments or repurchases, the Total Leverage Ratio is less than 3.00:1.00; 
  

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 (e) Holdings may make Dividend Payments in an aggregate amount equal to the
Cumulative Credit on such date as specified in a written notice of an Officer of Holdings calculating in reasonable detail the amount of Cumulative Credit immediately prior to such application and the amount thereof to be so applied; provided
that (1) after giving effect to such Dividend Payment, Holdings and its Subsidiaries shall be in compliance with subsection 8.9(A) and (2) no Default or Event of Default exists and is continuing at the time of such Dividend Payments;

 (f) Coto Holdings LLC may make a payment on the Closing Date to the holder of the Coto Preferred Stock in
order to redeem all amounts outstanding on the Closing Date under the Coto Preferred Stock; 
 (g) Language Line
Holdings II, Inc. may make payments in respect of the Citi Loan in accordance with the terms thereof; 
 (h) cash
payments in lieu of issuing fractional shares in connection with the exercise of warrants, options or other securities convertible into or exchangeable for Capital Stock of Holdings or any direct or indirect parent of Holdings; 
 (i) Holdings may make any Permitted Tax Distribution; and 
 (j) Holdings may make Dividend Payments in connection with the dissolution of Holdings pursuant to subsection 8.4(d) or
distributions permitted under clause (y) of the second sentence of subsection 8.4(d). 
 Notwithstanding the foregoing, the
making of any dividend or distribution or the consummation of any irrevocable redemption within 60 days after the date of declaration of the dividend or distribution or giving of the redemption notice, as applicable, will not be prohibited if, at
the date of declaration or notice such payment or redemption would have complied with the provisions of this Agreement. 
 8.12.
Transactions with Affiliates. Enter into any transaction, including, without limitation, any purchase, sale, lease or exchange of property or the rendering of any service, with any Affiliate except for transactions which are otherwise
permitted under this Agreement and which are upon fair and reasonable terms no less favorable to Holdings, the Borrowers or such Qualified Subsidiary than it would obtain in a hypothetical comparable arm’s length transaction with a Person not
an Affiliate; provided that nothing in this subsection 8.12 shall prohibit Holdings, the Borrowers or any Qualified Subsidiary from engaging in the following transactions: 
 (a) transactions between or among Credit Parties; 
 (b) the performance of Holdings’ or any Subsidiary’s obligations under any employment contract, collective
bargaining agreement, employee benefit plan, related trust agreement or any other similar arrangement on the Closing Date or hereafter entered into in the ordinary course of business; 
 (c) the payment of fees, compensation and other benefits to, and customary indemnity and reimbursement provided on behalf of,
employees, officers, directors or consultants of Holdings, the Borrowers or any other Subsidiary in the ordinary course of business; 
  

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 (d) the maintenance of benefit programs or arrangements for employees,
officers or directors, including, without limitation, vacation plans, health and life insurance plans, deferred compensation plans, and retirement or savings plans and similar plans, in each case, in the ordinary course of business; 
 (e) transactions permitted by subsection 8.11; 
 (f) transactions existing on the Closing Date and included on Schedule 8.12 hereto on the terms in effect on the
Closing Date or pursuant to any amendment modification or replacement thereof not disadvantageous to the Lenders in any material respect; and 
 (g) the payment or reimbursement of all reasonable out-of-pocket expenses (including the reasonable fees, charges and disbursements of any counsel) incurred by ABRY or its Affiliates in connection with
(i) the Transaction; (ii) any amendments, modifications or waivers of the provisions of the Credit Documents (whether or not the transactions contemplated hereby or thereby shall be consummated or any such amendment, modification or waiver
becomes effective) or (iii) their investment in Holdings and participation in the management and affairs of the Credit Parties not to exceed $2,000,000 per year in the aggregate. 
 8.13. Changes in Fiscal Year. Permit the fiscal year of Holdings and the Borrowers to end on a day other than on December 31 in
any calendar year. 
 8.14. Lines of Business. Engage in any business, or cause or permit any Subsidiary (including any
Non-Qualified Subsidiary and any Subsidiary acquired subsequent to the Closing Date) to engage in any business, except for the business of providing interpretation services (or which are related, ancillary or complementary thereto or are reasonable
extensions thereof) or any activities then customarily undertaken by providers of interpretation services; provided that Holdings and its Subsidiaries, taken as a whole, shall at all times be principally engaged in the business of providing
over-the-phone interpretation services and/or face-to-face interpretation services; and provided further that the activities of Holdings shall be limited to (i) the ownership of the Capital Stock of Language Line Holdings II, Inc.,
(ii) the ownership of the Capital Stock of Language Line Services UK Limited, (iii) the ownership of any Subsidiary formed in accordance with the terms of this Agreement after the Closing Date, (iv) performance of its obligations
under the Credit Documents, (v) customary corporate activities of a public holding company, including issuance of Capital Stock (other than redeemable preferred Capital Stock described in clause (g) of the definition of
“Indebtedness”, unless it is issued in compliance with subsection 8.1), (vi) any activities otherwise permitted under this Agreement and (vii) actions required by law. 
 8.15. Prepayments and Amendments of Certain Debt. 
 (a) Optionally prepay, retire, redeem, purchase, defease or exchange, or make or arrange for any mandatory prepayment,
retirement, redemption, purchase or defeasance of any outstanding unsecured Indebtedness described in clauses (a) and (g) of the definition of Indebtedness of Holdings and its Subsidiaries (other than (1) any refinancing of
Indebtedness permitted by this Agreement or not prohibited by any provision of this Agreement (other than this subsection 8.15), (2) the Obligations, (3) the Refinancing in accordance with the terms of this Agreement, and (4) the
conversion or exchange of Indebtedness for or into Capital Stock), except in an aggregate amount equal to the Cumulative Credit on such date as specified in a written notice of an Officer

  

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of Holdings calculating in reasonable detail the amount of Cumulative Credit immediately prior to such application and the amount thereof to be so applied; provided that (1) after
giving effect to such payment, Holdings and its Subsidiaries shall be in compliance with subsection 8.9(A) and (2) no Default or Event of Default exists and is continuing at the time of such payment, or 
 (b) waive, amend, supplement or modify any of the provisions with respect to any Indebtedness of Holdings, the Borrowers or
any Qualified Subsidiary without the prior consent of the Administrative Agent, to the extent that any such waiver, amendment, supplement, modification, termination or release would be materially adverse to Holdings, the Borrowers or any Qualified
Subsidiary or the Lenders. 
 8.16. Negative Pledges. Except with respect to prohibitions against other encumbrances on
specific property encumbered to secure payment of particular Indebtedness permitted hereunder or prohibitions in license agreements under which Holdings, the Borrowers or any Qualified Subsidiary is the licensee, enter into any agreement prohibiting
the creation or assumption of any Lien upon its properties or assets, whether owned on the Closing Date or hereafter acquired, except pursuant to (a) the Credit Documents, (b) any other agreement that does not restrict in any manner
(directly of indirectly) Liens created pursuant to the Credit Documents on property or assets of Holdings, the Borrowers or any Qualified Subsidiary (whether owned now or hereafter acquired) securing the Loans or any Interest Rate Agreement and does
not require the direct or indirect granting of any Lien securing any Indebtedness or other obligation by virtue of the granting of Liens on or pledge of property of Holdings, the Borrowers or any Qualified Subsidiary to secure the Loans or any
Interest Rate Agreement, (c) any industrial revenue or development bonds, acquisition agreement or operating leases of real property and equipment entered into in the ordinary course of business, (d) any restrictions with respect to a
Subsidiary imposed pursuant to an agreement that has been entered into in connection with the disposition of all or substantially all of the Capital Stock or assets of such Subsidiary, (e) restrictions existing and as in effect on the Closing
Date, (f) any Hedge Agreements permitted hereunder, (g) restrictions which are not more restrictive than those contained in this Agreement contained in any documents governing any Indebtedness incurred after the Closing Date in accordance
with the provisions of this Agreement, (h) any documents relating to joint ventures of Borrowers to the extent that such joint ventures are not prohibited hereunder, (i) any agreement in effect at the time a Person first became a
Subsidiary, so long as such agreement was not entered into solely in contemplation of such Person becoming a Subsidiary, (j) customary provisions in leases restricting assignability or subleasing, and (k) licenses or contracts which by the
terms of such licenses and contracts prohibit the granting of Liens on the rights contained therein. Notwithstanding any of the foregoing, Indebtedness incurred by a Non-Qualified Subsidiary may contain a provision that no Lien on the assets of such
Non-Qualified Subsidiary may exist unless such Indebtedness is equally and ratably secured with any other Indebtedness secured by such assets. 
 8.17. Sales and Leasebacks. Except as provided in subsection 8.5(f), enter into any arrangement with any Person providing for the leasing by Holdings, the Borrowers or any Qualified Subsidiary of
real or personal property that has been or is to be sold or transferred by Holdings or such Subsidiary to such Person or to any other Person to whom funds have been or are to be advanced by such Person on the security of such property or rental
obligations of Holdings or such Subsidiary. 
  

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 SECTION 9. EVENTS OF DEFAULT 
 Upon the occurrence and during the continuance of any of the following events: 
 (a) Holdings or either Borrower shall fail to (i) pay any principal of any Loan or Note when due in accordance with the
terms hereof or thereof or to reimburse the Issuing Lender in accordance with subsection 3.8 or (ii) pay any interest on any Loan or Note or any other amount payable under any Credit Document within three Business Days after any such interest
or other amount becomes due in accordance with the terms thereof or hereof; or 
 (b) Any representation or
warranty made or deemed made by any Credit Party in any Credit Document shall prove to have been incorrect in any material respect on or as of the date made or deemed made; or 
 (c) Holdings or either Borrower shall default in the observance or performance of any agreement contained in subsection
7.2(g), 7.6(a), 7.9, 7.10 or Section 8 of this Agreement; or 
 (d) Any Credit Party shall default in the
observance or performance of any other agreement contained in any Credit Document and such default shall continue unremedied for a period of 30 days after receipt by Holdings or either Borrower of written notice of such default from the
Administrative Agent or any Lender; or 
 (e) With respect to any Indebtedness, Interest Rate Agreement or
Contingent Obligation which aggregate in excess of $5,000,000 (other than the Loans and L/C Obligations) (A) Holdings or any of its Subsidiaries shall (i) default in any payment of principal of or interest on or other amounts in respect of any
Indebtedness (other than the Loans, the L/C Obligations and any intercompany debt) or Interest Rate Agreement or in the payment of any Contingent Obligation, beyond the period of grace, if any, provided in the instrument or agreement under which
such Indebtedness, Interest Rate Agreement or Contingent Obligation was created; or (ii) default (after giving effect to any applicable grace period) in the observance or performance of any other agreement or condition relating to any such
Indebtedness, Interest Rate Agreement or Contingent Obligation or contained in any instrument or agreement evidencing, securing or relating thereto, or any other event shall occur or condition exist, the effect of which default or other event or
condition is to cause, or to permit the holder or holders of such Indebtedness, the party or parties to such Interest Rate Agreements or beneficiary or beneficiaries of such Contingent Obligation (or a trustee or agent on behalf of such holder or
holders or beneficiary or beneficiaries) to cause (determined without regard to whether any notice or lapse of time is required), such Indebtedness to become due prior to its stated maturity, such Interest Rate Agreement to be terminated, or such
Contingent Obligation to become payable, (B) any such Indebtedness, Interest Rate Agreement or Contingent Obligation shall be declared due and payable, or required to be prepaid other than by regularly scheduled required repayment prior to the
stated maturity thereof, or (C) any such Indebtedness, Interest Rate Agreement or Contingent Obligation shall mature and remain unpaid; or 
 (f) (i) Holdings, the Borrowers or any of the Material Subsidiaries shall commence any case, proceeding or other action (A) under any existing or future law of any jurisdiction, domestic or foreign,
relating to bankruptcy, insolvency, reorganization or relief of debtors, seeking to have an order for relief entered with respect to it, or seeking to adjudicate it as bankrupt or insolvent, or seeking reorganization, arrangement, adjustment,
winding-up, liquidation, dissolution, composition or other relief with respect to it or its debts, or (B) seeking appointment of a receiver, trustee, custodian or other similar official for it or for all or any substantial part of its assets,
or Holdings, the Borrowers or any of the Material Subsidiaries shall make a general assignment for

  

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the benefit of its creditors; or (ii) there shall be commenced against Holdings, the Borrowers or any of the Material Subsidiaries any case, proceeding or other action of a nature referred
to in clause (i) above which results in the entry of an order for relief or any such adjudication or appointment which shall not have been vacated, discharged, or stayed or bonded pending appeal within 60 days from the entry thereof; or
(iii) there shall be commenced against Holdings, the Borrowers or any of the Material Subsidiaries any case, proceeding or other action seeking issuance of a warrant of attachment, execution, distraint or similar process against all or any
substantial part of its assets which results in the entry of an order for any such relief which shall not have been vacated, discharged, or stayed or bonded pending appeal within 60 days from the entry thereof; or (iv) Holdings, the Borrowers
or any of the Material Subsidiaries shall take any action in furtherance of, or indicating its consent to, approval of, or acquiescence in, any of the acts set forth in clause (i), (ii) or (iii) above; or (v) Holdings or any
Subsidiary shall generally not, or shall be unable to, or shall admit in writing its inability to, pay its debts as they become due; or 
 (g) An ERISA Event shall have occurred that when taken together with all other ERISA Events that have occurred, could reasonably be expected to result in a Material Adverse Effect; or 
 (h) One or more judgments or decrees shall be entered against Holdings, the Borrowers or any of the Material Subsidiaries
involving in the aggregate a liability (not paid or fully covered by insurance as to which the relevant insurance company has not denied coverage) of $15,000,000 or more and all such judgments or decrees shall not have been vacated, discharged,
stayed or bonded pending appeal within the time required by the terms of such judgment; or 
 (i) (x) Any
Credit Document shall cease, for any reason, to be in full force and effect or Holdings or any of its Subsidiaries shall so assert in writing, or (y) any Security Document shall cease to give the Administrative Agent for the benefit of the
Secured Parties the rights, powers and privilege purported to be created thereby or cease to be effective to grant a perfected Lien on any material Collateral described in such Security Document with the priority purported to be created thereby,
except to the extent that any such loss of perfection or priority results from the failure of the Administrative Agent to maintain possession of certificates actually delivered to it representing securities pledged under the Security Documents or to
file UCC financings statements or continuation statements or other equivalent filings, in each case subject to such exceptions as may be permitted therein or herein; or 
 (j) There shall have occurred a Change of Control; or 
 (k) Any non-monetary judgment, order or decree is entered against Holdings or any Subsidiary which does or would reasonably
be likely to have a Material Adverse Effect, and there shall be any period of 45 consecutive days during which a stay of enforcement of such judgment or order, by reason of a pending appeal or otherwise, shall not be in effect; 
 then, and in any such event, (x) if such event is an Event of Default specified in paragraph (f) above with respect to Holdings or either
Borrower, automatically (i) the Commitments shall immediately terminate and the Loans hereunder (with accrued interest thereon) and all other amounts owing under this Agreement and the Notes shall immediately become due and payable, and
(ii) all obligations of the Borrowers in respect of the Letters of Credit, although contingent and unmatured, shall become immediately due and

  

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payable and the Issuing Lender’s obligations to issue the Letters of Credit shall immediately terminate and (y) if such event is any other Event of Default, so long as any such Event of
Default shall be continuing, either or both of the following actions may be taken: (i) with the consent of the Required Lenders, the Administrative Agent may, or upon the request of the Required Lenders, the Administrative Agent shall, by
notice to the Borrowers, declare the Commitments and the Issuing Lender’s obligations to issue the Letters of Credit to be terminated forthwith, whereupon the Commitments and such obligations shall immediately terminate; and (ii) with the
consent of the Required Lenders, the Administrative Agent may, or upon the request of the Required Lenders, the Administrative Agent shall, by notice of default to the Borrowers, (a) declare all or a portion of the Loans hereunder (with accrued
interest thereon) and all other amounts owing under this Agreement and the Notes to be due and payable forthwith, whereupon the same shall immediately become due and payable, and (b) declare all or a portion of the obligations of the Borrowers
in respect of the Letters of Credit, although contingent and unmatured, to be due and payable forthwith, whereupon the same shall immediately become due and payable and/or demand that the Borrowers discharge any or all of the obligations supported
by the Letters of Credit by paying or prepaying any amount due or to become due in respect of such obligations. All payments under this Section 9 on account of undrawn Letters of Credit shall be made by the Borrowers directly to a cash
collateral account established by the Administrative Agent for such purpose for application to the Borrowers’ reimbursement obligations under subsection 3.8 as drafts are presented under the Letters of Credit, (x) with the balance, if any,
to be applied to the Borrowers’ obligations under this Agreement and the Notes as the Administrative Agent shall determine with the approval of the Required Lenders and (y) after all Letters of Credit have terminated in accordance with
their terms (or been fully drawn upon), and after all obligations under this Agreement and the Notes have been paid in full (other than ongoing indemnity obligations where no demand for payment has been made), any excess amounts on deposit shall be
returned to the Borrowers. Except as expressly provided above in this Section 9, presentment, demand, protest and all other notices of any kind are hereby expressly waived. 
 SECTION 10. THE AGENTS AND THE ISSUING LENDER 
 10.1. Appointment. Each Lender hereby irrevocably designates and appoints Bank of America, N.A. as the Administrative Agent under this Agreement and each of the other Credit Documents and
irrevocably authorizes Bank of America, N.A., as Administrative Agent for such Lender, to take such action on its behalf under the provisions of the Credit Documents and to exercise such powers and perform such duties as are expressly delegated to
the Administrative Agent by the terms of the Credit Documents, together with such other powers as are reasonably incidental thereto. Notwithstanding any provision to the contrary elsewhere in this Agreement, no Agent shall have any duties or
responsibilities, except those expressly set forth herein, or any fiduciary relationship with any Lender, and no implied covenants, functions, responsibilities, duties, obligations or liabilities shall be read into the Credit Documents or otherwise
exist against any Agent. 
 10.2. Delegation of Duties. The Administrative Agent may execute any of its duties under this
Agreement and each of the other Credit Documents by or through agents or attorneys-in-fact and shall be entitled to advice of counsel concerning all matters pertaining to such duties. The Administrative Agent shall not be responsible for the
negligence or misconduct of any agents or attorneys-in-fact selected by it with reasonable care, except as otherwise provided in subsection 10.3. 
  

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 10.3. Exculpatory Provisions. No Agent shall have any duties or obligations except
those expressly set forth herein and in the other Credit Documents. Without limiting the generality of the foregoing, no Agent nor any of its officers, directors, employees, agents, attorneys-in-fact or Affiliates: 
 (a) shall not be subject to any fiduciary or other implied duties, regardless of whether a Default or Event of Default has
occurred and is continuing; 
 (b) shall not have any duty to take any discretionary action or exercise any
discretionary powers, except discretionary rights and powers expressly contemplated hereby or by the other Credit Documents that the applicable Agent is required to exercise as directed in writing by the Required Lenders (or such other number or
percentage of the Lenders as shall be expressly provided for herein or in the other Credit Documents); provided that no Agent shall not be required to take any action that, in its opinion or the opinion of its counsel, may such Agent to
liability or that is contrary to any Credit Document or applicable Law; and 
 (c) shall not, except as expressly
set forth herein and in the other Credit Documents, have any duty to disclose, and shall not be liable for the failure to disclose, any information relating to the Borrowers or any of its Affiliates that is communicated to or obtained by the Person
serving as an Agent or any of its Affiliates in any capacity. 
 No Agent shall be liable for any action taken or not taken by
it (i) with the consent or at the request of the Required Lenders (or such other number or percentage of the Lenders as shall be necessary, or as the Administrative Agent shall believe in good faith shall be necessary, under the circumstances
as provided in subsection 11.1 and Section 9 or (ii) in the absence of its own gross negligence or willful misconduct. No Agent shall be deemed to have knowledge of any Default or Event of Default unless and until notice describing such
Default or Event of Default is given to the Administrative Agent by the Borrowers, a Lender or the Issuing Lender. 
 The
Administrative Agent shall not be responsible for or have any duty to ascertain or inquire into (i) any statement, warranty or representation made in or in connection with this Agreement or any other Credit Document, (ii) the contents of
any certificate, report or other document delivered hereunder or thereunder or in connection herewith or therewith, (iii) the performance or observance of any of the covenants, agreements or other terms or conditions set forth herein or therein
or the occurrence of any Default, (iv) the validity, enforceability, effectiveness or genuineness of this Agreement, any other Credit Document or any other agreement, instrument or document, or the creation, perfection or priority of any Lien
purported to be created by the Security Documents, (v) the value or the sufficiency of any Collateral, or (vi) the satisfaction of any condition set forth in Article IV or elsewhere herein, other than to confirm receipt of items
expressly required to be delivered to the Administrative Agent. 
 10.4. Reliance by Agents. The Administrative Agent
shall be entitled to rely, and shall be fully protected in relying, upon any Note, entries maintained in the Register, writing, resolution, notice, consent, certificate, affidavit, letter, cablegram, telegram, telecopy, or teletype message,
statement, order or other document or conversation believed by it to be genuine and correct and to have been signed, sent or made by the proper Person or Persons and upon advice and statements of legal counsel (including, without limitation, counsel
to the Borrowers), independent accountants and other experts selected by the Administrative Agent. The Administrative Agent may deem and treat the payee of any Note as the owner thereof for all purposes unless a written notice of assignment,
negotiation or transfer thereof shall have

  

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been filed with the Administrative Agent. The Administrative Agent shall be fully justified in failing or refusing to take any action under any Credit Document unless it shall first receive such
advice or concurrence of the Required Lenders (or, where a higher percentage of the Lenders is expressly required hereunder, such Lenders) as it deems appropriate or it shall first be indemnified to its satisfaction by the Lenders against any and
all liability and expense which may be incurred by it by reason of taking or continuing to take any such action. The Administrative Agent shall in all cases be fully protected in acting, or in refraining from acting, under any Credit Document in
accordance with a request of the Required Lenders (unless a higher percentage of Lenders is expressly required), and such request and any action taken or failure to act pursuant thereto shall be binding upon all the Lenders and all future holders of
the Notes. 
 10.5. Notice of Default. No Agent shall be deemed to have knowledge or notice of the occurrence of any
Default or Event of Default hereunder unless such Agent has received written notice from an Agent, a Lender or the Borrowers or any other Credit Party referring to this Agreement, describing such Default or Event of Default and stating that such
notice is a “notice of default.” In the event that the Administrative Agent receives such a notice, the Administrative Agent shall promptly give notice thereof to the Lenders. The Administrative Agent shall take such action with respect to
such Default or Event of Default as shall be reasonably directed by the Required Lenders; provided that unless and until the Administrative Agent shall have received such directions, the Administrative Agent may (but shall not be obligated
to) take such action, or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable in the best interests of the Lenders. 
 10.6. Non-Reliance on Agents and Other Lenders. Each Lender expressly acknowledges that no Agent nor any officers, directors,
employees, agents, attorneys-in-fact or Affiliates thereof has made any representations or warranties to it and that no act by any Agent taken after the Closing Date, including any review of the affairs of the Credit Parties, shall be deemed to
constitute any representation or warranty by such Agent to any Lender. Each Lender represents to the Agents that it has, independently and without reliance upon any Agent or any other Lender, and based on such documents and information as it has
deemed appropriate, made its own appraisal of and investigation into the business, operations, property, financial and other condition and creditworthiness of Holdings and its Subsidiaries and made its own decision to make its Loans hereunder and
enter into this Agreement. Each Lender also represents that it will, independently and without reliance upon any Agent or any other Lender, and based on such documents and information as it shall deem appropriate at the time, continue to make its
own credit analysis, appraisals and decisions in taking or not taking action under the Credit Documents, and to make such investigation as it deems necessary to inform itself as to the business, operations, property, financial and other condition
and creditworthiness of Holdings and its Subsidiaries. Except for notices, reports and other documents expressly required to be furnished to the Lenders by the Administrative Agent hereunder, no Agent shall have any duty or responsibility to provide
any Lender with any credit or other information concerning the business, operations, property, financial and other condition or creditworthiness of the Credit Parties which may come into the possession of such Agent or any of its officers,
directors, employees, agents, attorneys-in-fact or Affiliates. 
 10.7. Indemnification. The Lenders agree to indemnify
the Agents in their capacity as such (to the extent not reimbursed by the Credit Parties and without limiting the obligation of the Credit Parties to do so), ratably according to the respective amounts of their respective Commitments (or, to the
extent such Commitments have been terminated, according to the respective outstanding principal

  

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amounts of the Loans and the L/C Obligations and the respective obligations, whether as Issuing Lender or a Participating Lender, under the Letter of Credit), from and against any and all losses,
claims, damages, liabilities and related expenses, including the reasonable fees, charges and disbursements of any counsel for any Lender which may at any time (whether before or after the payment of the Loans) be imposed on, incurred by or asserted
against such Agent in any way relating to or arising out of the Commitments, the Credit Documents or any documents contemplated by or referred to herein or the transactions contemplated hereby or any action taken or omitted by such Agent under or in
connection with any of the foregoing; provided that no Lender shall be liable for the payment of any portion of such liabilities, obligations, losses, claims, damages, liabilities and related expenses including the reasonable fees, charges
and disbursements resulting solely from such Agent’s gross negligence or willful misconduct. The agreements in this subsection 10.7 shall survive the repayment of the Loans and all other amounts payable hereunder. 
 10.8. Agent in Its Individual Capacity. Each Agent and its Affiliates may make loans to, accept deposits from and generally engage in
any kind of business with any Credit Party as though such Agent were not an Agent hereunder. With respect to Loans made or renewed by it and with respect to any Letter of Credit issued or participated in by it, each Agent shall have the same rights
and powers, duties and liabilities under the Credit Documents as any Lender and may exercise the same as though it were not an Agent, and the terms “Lender” and “Lenders” shall include such Agent in its individual capacity.

 10.9. Successor Administrative Agent. The Administrative Agent may resign as Administrative Agent upon 30 days’
notice to the Lenders and the Borrowers. If the Administrative Agent shall resign as Administrative Agent under the Credit Documents, then the Required Lenders shall appoint from among the Lenders a successor agent for the Lenders which successor
agent shall, so long as no Event of Default has occurred and is continuing, be approved by the Borrowers, which shall not unreasonably withhold or delay its approval, whereupon such successor agent shall succeed to the rights, powers and duties of
the Administrative Agent, and the term “Administrative Agent” shall mean such successor agent effective upon such appointment and approval, and the former Administrative Agent’s rights, powers and duties as Administrative Agent shall
be terminated, without any other or further act or deed on the part of such former Administrative Agent or any of the parties to this Agreement or any holders of the Notes. If no successor agent has accepted appointment as the applicable
Administrative Agent by the date which is 30 days following the retiring Administrative Agent’s notice of registration, the retiring Administrative Agent’s registration shall nevertheless thereupon become effective and the Lenders shall
perform all of the duties of such Administrative Agent hereunder until such time, if any, as the Required Lenders appoint a successor agent as provided for above. After any retiring Administrative Agent’s resignation hereunder as Administrative
Agent, the provisions of this Section 10 shall inure to its benefit as to any actions taken or omitted to be taken by it while it was the Administrative Agent under the Credit Documents. 
 10.10. Issuing Lender as Issuer of Letters of Credit. Each Revolving Credit Lender hereby acknowledges that the provisions of this
Section 10 shall apply to the Issuing Lender, in its capacity as issuer of the Letters of Credit, in the same manner as such provisions are expressly stated to apply to the Administrative Agent, except that obligations to indemnify the Issuing
Lender shall be ratable among the Revolving Credit Lenders in accordance with their respective Revolving Credit Commitments and/or Incremental Revolving Commitments (or, if the Revolving Credit Commitments and Incremental

  

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Revolving Commitments have been terminated, the outstanding principal amount of their respective Revolving Credit Loans and L/C Obligations and their respective participating interests in the
outstanding Letters of Credit). 
 10.11. Other Agents. Each Lender hereby acknowledges that none of the Syndication
Agent, the Arrangers or any other Lender designated as “Agent” hereunder, herein or under any Credit Document has any liability hereunder other than its capacity as a Lender. Each party hereto agrees that each Agent not a signatory hereto
shall be a third party beneficiary of the rights herein set forth applicable to such Agent. 
 10.12. Withholding Tax. To
the extent required by any applicable Law, the Administrative Agent may withhold from any payment to any Lender or Issuing Lender an amount equivalent to any applicable withholding tax. If the Internal Revenue Service or any Governmental Authority
asserts a claim that the Administrative Agent did not properly withhold tax from amounts paid to or for the account of any Lender or Issuing Lender for any reason (including, without limitation, because the appropriate form was not delivered or was
not properly executed, or because such Lender or Issuing Lender failed to notify the Administrative Agent of a change in circumstances that rendered the exemption from, or reduction of, withholding tax ineffective), such Lender or Issuing Lender
shall indemnify the Administrative Agent (to the extent that the Administrative Agent has not already been reimbursed by the Borrowers and without limiting or expanding the obligation of the Borrowers to do so) fully for all amounts paid, directly
or indirectly, by the Administrative Agent as tax or otherwise, including any penalties, additions to tax or interest thereto, together with all expenses incurred, including legal expenses and any out-of-pocket expenses, whether or not such tax was
correctly or legally imposed or asserted by the relevant Government Authority. A certificate as to the amount of such payment or liability delivered to any Lender or Issuing Lender by the Administrative Agent shall be conclusive absent manifest
error. 
 Each Lender or Issuing Lender hereby authorizes the Administrative Agent to set off and apply any and all amounts at
any time owing to such Lender or Issuing Lender under this Agreement or any other Credit Document against any amount due to the Administrative Agent under this subsection 10.12. The agreements in this subsection 10.12 shall survive the resignation
and/or replacement of the Administrative Agent, any assignment of rights by, or the replacement of, a Lender or Issuing Lender, the termination of the Commitments and the repayment, satisfaction or discharge of all Obligations. Unless required by
applicable Laws, at no time shall the Administrative Agent have any obligation to file for or otherwise pursue on behalf of a Lender or an Issuing Lender, any refund of Taxes withheld or deducted from funds paid for the account of such Lender or
Issuing Lender. 
 SECTION 11. MISCELLANEOUS 
 11.1. Amendments and Waivers. Except as otherwise expressly set forth in this Agreement, no Credit Document nor any terms thereof may
be amended, supplemented, waived or modified except in accordance with the provisions of this subsection 11.1. With the written consent of the Required Lenders, the Administrative Agent (acting at the request of the Required Lenders) and the
applicable Credit Parties or their Subsidiaries may, from time to time, enter into written amendments, supplements or modifications hereto for the purpose of adding any provisions to any Credit Document to which they are parties or changing in any
manner the rights of the Lenders or of any such Credit Party or its Subsidiaries thereunder or waiving, on such terms and conditions as the Administrative Agent may specify in such instrument, any of the requirements of any such Credit Document or
any Default or Event of Default and its consequences; provided that: 
  

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 (a) no such waiver and no such amendment, supplement or modification shall
release all or substantially all of the Collateral or release any Guarantor from its obligations under its Guarantee in any such case without the written consent of all Lenders; provided that, notwithstanding the foregoing, this paragraph
(a) shall not be applicable to and no consent shall be required for (x) releases of Collateral in connection with any dispositions permitted by subsection 8.5, or (y) release of any Guarantor in connection with the sale or other
disposition of a Guarantor (or all or substantially all of its assets) permitted by this Agreement; 
 (b) (i) no
such waiver and no such amendment, supplement or modification shall reduce the amount of or extend the date of any scheduled amortization payment of any Term Loan or forgive the principal amount or extend the final scheduled date of maturity of any
Loan or Note (it being understood that subsection 4.5 does not provide for a final scheduled date of maturity of any Loan or Note), or extend the stated expiration date of any Letter of Credit beyond the Revolving Credit Termination Date as then in
effect, or reduce the stated rate of any interest, fee or letter of credit commission payable hereunder (except in connection with the waiver of applicability of any post-default increase in interests, fees or letter of credit commission) or extend
the scheduled date of any payment of any interest, fee or commitment commission, or increase the amount of the Commitments except as a result of an Incremental Term Loan pursuant to this Agreement (it being understood that waivers or modifications
of conditions precedent, covenants, Defaults or Events of Default or of mandatory reductions in the Commitments shall not constitute an increase in the Commitments of any Lender), or modify subsection 11.7(a) or subsection 12.3, in each case without
the written consent of each Lender whose obligations, Revolving Credit Commitments and/or Incremental Revolving Commitments, as the case may be, are being directly modified thereby and (ii) all of the Lenders under the Revolving Credit Facility
may extend the Revolving Credit Termination Date (it being understood that the consent of no other Lender or Agent need be obtained); 
 (c) no such waiver and no such amendment, supplement or modification shall amend, modify or waive any provision of this subsection 11.1 (except for technical amendments with respect to additional
extensions of credit pursuant to this Agreement which afford the protections to such additional extensions of credit of the type provided to the Loans and the Commitments on the Closing Date) or reduce any percentage specified in the definition of
Required Lenders (it being understood that, with the written consent of the Required Lenders, additional extensions of credit pursuant to this Agreement may be included in the determination of the Required Lenders on substantially the same basis as
the extensions of Loans and Revolving Credit Commitments are included in the Closing Date), or consent to the assignment or transfer by the Borrowers of any of their rights and obligations under this Agreement and the other Credit Documents, in each
case without the written consent of all Lenders; 
 (d) no such waiver and no such amendment, supplement or
modification shall change the allocation of payments between the Term Loan Facilities pursuant to subsection 4.7 without the written consent of the Majority Facility Lenders in respect of each Term Loan Facility adversely affected thereby;

  

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 (e) no such waiver and no such amendment, supplement or modification shall
reduce the percentage specified in the definition of Majority Facility Lenders with respect to any Facility without the written consent of all Lenders under such Facility (it being understood that, with the written consent of the relevant Majority
Facility Lenders, additional extensions of credit pursuant to this Agreement may be included in the determination of such Majority Facility Lenders on substantially the same basis as the extensions of the relevant Loans and Revolving Credit
Commitments are included in the Closing Date); 
 (f) no such waiver and no such amendment, supplement or
modification affecting the then Administrative Agent or Issuing Lender shall amend, modify or waive any provision of Section 10 without the written consent of such Administrative Agent or Issuing Lender, as the case may be; 
 (g) without the consent of any other Agent or of any Lender, the Credit Parties and the Administrative Agent may, in their
respective sole discretion, or shall, to the extent required by any Credit Document, enter into any amendment, modification or waiver of any Credit Document, or enter into any new agreement or instrument, to effect the granting, perfection,
protection, expansion or enhancement of any security interest in any Collateral or additional Property to become Collateral for the benefit of the Secured Parties, or as required by local law to give effect to, or protect any security interest for
the benefit of the Secured Parties, in any Property or so that the security interests therein comply with applicable law; 
 (h) with respect to any Incremental Facility, the related Incremental Loan Amendment, and any waiver, consent or other amendment to any term or provision of this Agreement necessary or advisable to
effectuate any Incremental Facility or any provision thereof in accordance with the terms of, or the intent of, this Agreement, shall be effective when executed by the Borrowers, the Administrative Agent and each Incremental Term Lender making the
related Incremental Term Commitment or Incremental Revolving Lender making the related Incremental Revolving Commitment, as the case may be; and 
 (i) no such amendment, modification, supplement or waiver of any condition precedent in subsection 6.2 to any Loan or issuance of a Letter of Credit may be made without the written consent of the Majority
Facility Lenders with respect to the Revolving Credit Facility; 
 provided, further, that notwithstanding anything to the contrary in
this Agreement, any such waiver and any such amendment, supplement or modification described in this subsection 11.1 shall apply equally to each of the Lenders and shall be binding upon each Credit Party and its Subsidiaries, the Lenders, the
Administrative Agent and the Issuing Lender and all future holders of the Notes and the Loans. Any extension of a Letter of Credit by the Issuing Lender shall be treated hereunder as a new Letter of Credit. In the case of any waiver, the Credit
Parties, the Lenders, the Administrative Agent and Issuing Lender shall be restored to their former position and rights hereunder and under the outstanding Notes, and any Default or Event of Default waived shall be deemed to be cured and not
continuing; but no such waiver shall extend to any subsequent or other Default or Event of Default, or impair any right consequent thereon. The Administrative Agent may, but shall have no obligation to, with the written concurrence of any Lender,
execute amendments, modifications, waivers or consents on behalf of such Lender. Any waiver or consent shall be effective only in the specific instance and for the specific purpose for which it was given. No notice to or demand on the Borrowers in
any case shall entitle the Borrowers to any other or further

  

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notice or demand in similar or other circumstances. Notwithstanding anything to the contrary herein, no Defaulting Lender shall have any right to approve or disapprove any amendment, waiver or
consent hereunder, except that the Commitment of such Lender may not be increased or extended without the consent of such Lender. 
 If, in connection with any proposed amendment, modification, waiver or termination (a “Proposed Change”) requiring the consent of all affected Lenders, the consent of the Required Lenders is obtained but the consent of
other Lenders whose consent is required is not obtained (any such Lender whose consent is not obtained as described in this subsection 11.1 being referred to as a “Non-Consenting Lender”), then, so long as the Administrative Agent
has agreed in writing, at the Borrowers’ request, the Administrative Agent or an Eligible Assignee reasonably acceptable to the Administrative Agent shall have the right, subject to compliance with subsection 11.6, to purchase from such
Non-Consenting Lender, and such Non-Consenting Lender agrees that it shall, upon the Administrative Agent’s request, sell and assign to the Lender acting as the Administrative Agent or such Eligible Assignee, all of the Commitments and Loans of
such Non-Consenting Lender for an amount equal to the principal balance of all Loans held by the Non-Consenting Lender and all accrued interest and fees with respect thereto through the date of sale, such purchase and sale to be consummated pursuant
to an executed Assignment and Acceptance. 
 11.2. Notices. All notices, requests and demands to or upon the parties
hereto to be effective shall be in writing (including by telecopy, if one is listed), and, unless otherwise expressly provided herein, shall be deemed to have been duly given or made when delivered by hand, or three Business Days after being
deposited in the mail, postage prepaid, or, in the case of telecopy notice, when sent, confirmation of receipt received, addressed as follows in the case of the Borrowers or any other Credit Party, the Administrative Agent and the Arrangers, and as
set forth in Schedule I hereto in the case of any Lender, or to such other address as may be notified in writing after the Closing Date by the respective parties hereto and any future Lenders: 
  

			
	 Holdings and the Borrowers:
	  	 Language Line, LLC

		  	 Coto Acquisition LLC

		  	 Language Line Holdings LLC

		  	 One Lower Ragsdale Drive

		  	 Building 2 Suite 400

		  	 Monterey, CA 93940

		  	 Attention Chief Executive Officer

		  	     Telecopy: (800) 752-0093

		  	     Telephone: (877) 886-3885

  

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		  	 Copy to:

		
		  	 ABRY Partners, LLC

		  	     111 Huntington Avenue

		  	     30th Floor

		  	     Boston, Massachusetts 02199

		  	     Attention: Peggy Koenig

		  	     Telecopy: (617) 859-2959

		  	     Telephone: (617) 859-8797

		
	 with a copy of notices (that will not
constitute notice to Holdings or the
Borrowers) to:
	  	 Kirkland & Ellis LLP

	  	     601 Lexington Avenue

	  	     New York, NY 10022

		  	     Fax: 212-446-4900

		  	 Attn: John L. Kuehn, Esq.

		  	          Ashley S. Gregory, Esq.

		
	 Borrowing Notices and Swing Line
Requests:
	  	 Bank of America, N.A.

		  	 Mail Code: TX1-492-14-04

		  	 Bank of America Plaza

		  	 901 Main St.

		  	 Dallas, TX 75202-3714

		  	 Attention: Maria T. Bulin

		  	 Phone: (214) 209-3098

		  	 Fax: (214) 290-9411

		
	 Issuing Lender Notices and Requests:
	  	 Bank of America, N.A.

		  	 Trade Finance Service Center

		  	 Mail Code: CA9-705-07-05

		  	 1000 West Temple St.

		  	 Los Angeles, CA 90012-1514

		  	 Attention: Manuel Banuelos

		  	 Phone: (213) 481-7837

		  	 Fax: (213) 457-8841

  

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	 Financial Information and other
Lender Notices and Documentation:
	  	 Bank of America, N.A.

	  	 Mail Code: TX1-492-14-11

		  	 Bank of America Plaza

		  	 901 Main St.

		  	 Dallas, TX 75202

		  	 Attention: Antonikia (Toni) L. Thomas

		  	 Phone: (214) 209-1569

		  	 Fax: (877) 206-8432

		
	 with a copy of notices to the Administrative
Agent, Swing Line Lender
or Issuing Lender (that will
not
constitute notice to the Administrative
Agent, Swing Line Lender or
Issuing Lender) to:
	  	 Cahill Gordon & Reindel LLP

	  	 80 Pine Street

	  	 New York, NY 10005

	  	 Attn: James J. Clark, Esq.

	  	          Ann Makich, Esq.

	  	 Fax: (212) 269-5420

 provided that any notice, request or demand to or upon the Administrative Agent or the Lenders
pursuant to subsections 3.4, 3.5, 4.1, 4.2, 4.3 and 4.4 shall not be effective until received and; provided, further, that the failure to provide the copies of notices to the Borrowers provided for in this subsection 11.2 shall not result in
any liability to the Administrative Agent. 
 11.3. No Waiver; Cumulative Remedies. No failure to exercise and no delay
in exercising, on the part of the Administrative Agent or any Lender, any right, remedy, power or privilege hereunder, shall operate as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder
preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights, remedies, powers and privileges herein provided are cumulative and not exclusive of any rights, remedies, powers and
privileges provided by law. 
 11.4. Survival of Representations and Warranties. All representations and warranties made
hereunder and in any document, certificate or statement delivered pursuant hereto or in connection herewith shall survive the execution and delivery of this Agreement, the Letters of Credit and the Notes and the making of the extensions of credit
hereunder. 
 11.5. Payment of Expenses and Taxes; Indemnification. (a) The Borrowers agree to pay (i) all
reasonable out-of-pocket expenses incurred by each of the Agents and their respective Affiliates, including the reasonable fees, charges and disbursements of counsel for the Agents in connection with the syndication of the credit facilities provided
for herein, the preparation and administration of the Credit Documents or any amendments, modifications or waivers of the provisions thereof (whether or not the transactions contemplated hereby or thereby shall be consummated or any such amendment,
modification or waiver becomes effective), (ii) all reasonable out-of-pocket expenses incurred by the Issuing Lender in connection with the issuance, amendment, renewal or extension of any Letter of Credit or any demand for payment thereunder
and (iii) all reasonable out-of-pocket expenses incurred by the Agents, the Issuing Lender or any Lender, including the reasonable fees, charges and disbursements of any counsel for the Agents, the Issuing Lender or any Lender, in connection
with the enforcement or protection of

  

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their rights in connection with the Credit Documents, including their rights under this subsection 11.5, or in connection with the Loans made, or Letters of Credit issued or drawn hereunder,
including all such out-of-pocket expenses incurred during any workout, restructuring or negotiations in respect of such Loans or Letters of Credit. 
 (b) The Credit Parties agree to indemnify the Agents, the Issuing Lender and each Lender, and each of their Affiliates, officers, directors, employees, agents, trustees, advisors and controlled parties of
any of the foregoing Persons (each such Person being called an “Indemnitee”) against, and hold each Indemnitee harmless from, any and all losses, claims, damages, liabilities and related expenses, including the reasonable fees,
charges and disbursements of any counsel (and environmental consultants or professionals) for any Indemnitee, incurred by or asserted against any Indemnitee arising out of, in connection with, or as a result of (i) the execution or delivery of
any Credit Document or any other agreement or instrument contemplated hereby, the performance by the parties to the Credit Documents of their respective obligations thereunder or the consummation of the Transactions or any other transactions
contemplated hereby, (ii) any Loan or Letter of Credit or the use of the proceeds therefrom (including any refusal by the Issuing Lender to honor a demand for payment under a Letter of Credit if the documents presented in connection with such
demand do not strictly comply with the terms of such Letter of Credit), (iii) any actual or alleged presence or release of Hazardous Materials on, at, under or from any Mortgaged Property or any other property currently or formerly owned,
leased or otherwise operated by Holdings or any of its Subsidiaries, or any liability under Environmental Laws related in any way to Holdings or any of its Subsidiaries, (iv) any actual or prospective claim, litigation, investigation or
proceeding relating to any of the foregoing, whether based on contract, tort or any other theory and regardless of whether any Indemnitee is a party thereto; provided that such indemnity shall not, as to any Indemnitee, be available to the
extent that such losses, claims, damages, liabilities or related expenses are determined by a court of competent jurisdiction by final and nonappealable judgment to have resulted from the bad faith, gross negligence, breach of this Agreement or
other Credit Documents or willful misconduct of such Indemnitee, or (v) any and all recording and filing fees and any and all liabilities with respect to, or resulting from any delay in paying, stamp, excise and other similar taxes (other than
withholding taxes), if any, which may be payable or determined to be payable in connection with the execution and delivery of, or consummation of any of the transactions contemplated by, or any amendment, supplement or modification of, or any waiver
or consent under or in respect of, any Credit Document and any such other documents. 
 (c) To the extent that a Credit Party
fails to pay any amount required to be paid by them to an Agent or the Issuing Lender under paragraph (a) or (b) of this subsection 11.5, each Lender severally agrees to pay to such Agent or each Revolving Credit Lender agrees to pay the
Issuing Lender, as the case may be, such Lender’s or Revolving Credit Lender’s, as the case may be, pro rata share (determined as of the time that the applicable unreimbursed expense or indemnity payment is sought) of such unpaid amount;
provided that the unreimbursed expense or indemnified loss, claim, damage, liability or related expense, as the case may be, was incurred by or asserted against such Agent or the Issuing Lender in its capacity as such. For purposes hereof, a
Lender’s or Revolving Credit Lender’s “pro rata share” shall be determined based upon its share of the sum of the aggregate amount of the total Loans and Revolving Credit Commitments or Revolving Credit Loans and Revolving Credit
Commitments, as the case may be, at the time. 
  

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 (d) To the extent permitted by applicable law, no Credit Party shall assert, and each Credit
Party hereby waives, any claim against any Indemnitee, on any theory of liability, for special, indirect, consequential or punitive damages (as opposed to direct or actual damages) arising out of, in connection with, or as a result of, this
Agreement or any agreement or instrument contemplated hereby, the Transactions, any Loan, Letter of Credit or the use of the proceeds thereof. 
 (e) All amounts due under this subsection 11.5 shall be payable promptly after written demand therefor. 
 (f) The Credit Parties shall indemnify the Administrative Agent, the Lenders and each Issuer for, and hold the Administrative Agent, the Lenders and the Issuing Lender harmless from and against, any and
all claims for brokerage commissions, fees and other compensation made against the Administrative Agent, the Lenders and the Issuing Lender for any broker, finder or consultant with respect to any agreement, arrangement or understanding made by or
on behalf of Holdings or any Subsidiary in connection with the transactions contemplated by this Agreement. 
 (g) The Credit
Parties agree that any indemnification or other protection provided to any Indemnitee pursuant to this Agreement (including pursuant to this subsection 11.5) or any other Credit Document shall (i) survive payment in full of the Obligations,
(ii) survive the release of all or any portion of the Collateral and (iii) inure to the benefit of any Person that was at any time an Indemnitee under this Agreement or any other Credit Document. 
 11.6. Successors and Assigns; Participations and Assignments. (a) This Agreement shall be binding upon and inure to the benefit
of the Credit Parties, the Lenders, each Agent, all future holders of the Notes and the Loans, and their respective successors and assigns, except that the Borrowers may not assign or transfer any of its rights or obligations under this Agreement
without the prior written consent of each Lender. 
 (b) Any Lender may, in the ordinary course of its commercial banking,
lending or investment business and in accordance with applicable law, at any time sell to one or more banks or other entities (“Participants”) participating interests in any Loan owing to such Lender, any participating interest in
the Letters of Credit of such Lender, any Note held by such Lender, any Commitment of such Lender or any other interest of such Lender hereunder. In the event of any such sale by a Lender of participating interests to a Participant, such
Lender’s obligations under this Agreement to the other parties to this Agreement shall remain unchanged, such Lender shall remain solely responsible for the performance thereof, such Lender shall remain the holder of any such Note for all
purposes under this Agreement and the Borrowers and the Administrative Agent shall continue to deal solely and directly with such Lender in connection with such Lender’s rights and obligations under this Agreement and the other Credit
Documents. The Borrowers agree that if amounts outstanding under this Agreement and the Notes are due and unpaid, or shall have been declared or shall have become due and payable upon the occurrence of an Event of Default, each Participant shall be
deemed to have the right of setoff in respect of its participating interest in amounts owing under this Agreement and any Note to the same extent as if the amount of its participating interest were owing directly to it as a Lender under this
Agreement or any Note; provided that such right of setoff shall be subject to the obligation of such Participant to share with the Lenders, and the Lenders agree to share with such Participant, as provided in subsection 11.7. The Borrowers
also agrees that each Participant shall be entitled to the benefits of subsections 3.10, 4.14 and 4.15 with respect to its participation in the Letters of Credit and in the Commitments and the Loans outstanding from time

  

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to time as if it were a Lender; provided that no Participant shall be entitled to receive any greater amount pursuant to any such subsection than the transferor Lender would have been
entitled to receive in respect of the amount of the participation transferred by such transferor Lender to such Participant had no such transfer occurred, except in the case of subsection 4.14, where the entitlement to greater payments results from
a Change in Law after such Participant became a Participant. Each Lender agrees that the participation agreement pursuant to which any Participant acquires its participating interest (or any other document) may afford voting rights to such
Participant, or any right to instruct such Lender with respect to voting hereunder, only with respect to matters requiring the consent of either all of the Lenders hereunder or all of the Lenders holding the relevant Term Loans or Revolving Credit
Commitments and/or Incremental Revolving Commitments subject to such participation. Each Lender that sells a participation shall, acting solely for this purpose as an agent of the Borrowers, maintain a register on which it enters the name and
address of each Participant and the principal and interest amounts of each Participant’s interest in the Loans or other Obligations under this Agreement (the “Participant Register”). The entries in the Participant Register
shall be conclusive absent manifest error, and such Lender shall treat each person whose name is recorded in the Participant Register as the owner of such participation for all purposes of this Agreement notwithstanding any notice to the contrary.

 (c) Subject to paragraph (g) of this subsection 11.6, any Lender may at any time and from time to time, in the ordinary
course of its commercial banking, lending or investment business and in accordance with applicable law, 
 (i)
assign all or any part of its rights and obligations under this Agreement relating to the Term Loans and the Term Notes to any Lender or any Affiliate or Approved Fund of any Lender pursuant to an Assignment and Acceptance executed by such Assignee
and such assigning Lender, and delivered to the Administrative Agent (for its acceptance and recording in the Register (as defined below)); 
 (ii) assign, with the consent of the Administrative Agent (which consent shall not be unreasonably withheld or delayed), all or any part of its rights and obligations under this Agreement relating to the
Revolving Credit Loans, the Revolving Credit Commitment and/or any Incremental Revolving Commitments and the Revolving Credit Notes to any Lender or any Affiliate thereof pursuant to an Assignment and Acceptance executed by such Assignee and such
assigning Lender and the Administrative Agent, and delivered to the Administrative Agent for its acceptance and recording in the Register; and 
 (iii) assign to one or more Eligible Assignees or Affiliated Debt Funds all or any part of its rights and obligations under this Agreement and the Notes pursuant to an Assignment and Acceptance executed
by such Assignee and such assigning Lender (and, in the case of (A) an Eligible Assignee that is not then a Lender or an Affiliate or Approved Fund of a Lender, by the Borrowers (so long as no Default or Event of Default shall have occurred and
be continuing) (such approval not to be unreasonably withheld or delayed) and the Administrative Agent and (B) any Affiliated Debt Fund, by the Administrative Agent) (such approval not to be unreasonably withheld or delayed), and delivered to
the Administrative Agent for its acceptance and recording in the Register; provided, however, no Term Loan may be assigned to a Affiliated Debt Fund pursuant to this subsection 11.6(c) if, after giving effect to such assignment, Affiliated
Debt Funds in the aggregate would own in excess of 10% of all Term Loans then outstanding. 
  

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 Each sale pursuant to clause (iii) of this subsection 11.6(c) shall be in a principal amount of at
least $1,000,000 (treating multiple, contemporaneous assignments by or to Approved Funds or Affiliates of a single Lender as a single assignment for such purpose) (or such lesser amounts as the Administrative Agent and the Borrowers may determine)
unless the assigning Lender is transferring all of its rights and obligations. In the event of a sale of less than all of such rights and obligations, such Lender after any such sale shall retain Commitments and/or Loans and/or L/C Participating
Interests aggregating at least $1,000,000 (or in such lesser amount as the Administrative Agent and the Borrowers may determine). Upon such execution, delivery, acceptance and recording, from and after the effective date determined pursuant to such
Assignment and Acceptance, (x) the Assignee thereunder shall be a party hereto and, to the extent provided in such Assignment and Acceptance, have the rights and obligations of a Lender hereunder with a Commitment as set forth therein, and
(y) the assigning Lender thereunder shall, to the extent of the interest transferred, as reflected in such Assignment and Acceptance, be released from its obligations under this Agreement (and, in the case of an Assignment and Acceptance
covering all or the remaining portion of a transferor Lender’s rights and obligations under this Agreement, such transferor Lender shall cease to be a party hereto but shall continue to be entitled to the benefits of subsection 4.14 and the
indemnification provisions set forth in subsection 11.5). For the purposes of this paragraph (c) and for the avoidance of doubt, the contemporaneous sale of any obligations under this Agreement and the Notes to an Eligible Assignee and one or
more of its Approved Funds shall constitute a single sale and the principal amount thereof shall be aggregated. 
 (d) The
Administrative Agent, which for purposes of this subsection 11.6(d) only shall be deemed to be the agent of the Borrowers, shall maintain at the address of the Administrative Agent referred to in subsection 11.2 a copy of each Assignment and
Acceptance delivered to it and a register (the “Register”) for the recordation of the names and addresses of the Lenders and the Commitments of, and principal amounts of the Loans owing to, each Lender from time to time. The entries
in the Register shall be conclusive in the absence of manifest error, and the Borrowers, the Administrative Agent and the Lenders shall treat each Person whose name is recorded in the Register as the owner of a Loan or other obligation hereunder as
the owner thereof for all purposes of this Agreement and the other Credit Documents, notwithstanding any notice to the contrary. Any assignment of any Loan or other obligation hereunder shall be effective only upon appropriate entries with respect
thereto being made in the Register. The Register shall be available for inspection by the Borrowers or the Arrangers and any Lender (as to such Lender’s position only) at any reasonable time and from time to time upon reasonable prior notice.

 (e) Upon its receipt of an Assignment and Acceptance executed by an assigning Lender and an Assignee (and by the Borrowers
and the Administrative Agent to the extent required by paragraph (c) of this subsection 11.6), together with payment to the Administrative Agent of a registration and processing fee of $3,500 (the “Assignment Fee”) if the
Assignee is not a Lender, Approved Fund or Affiliate of such Lender prior to the execution of such Assignment and Acceptance and $1,000 otherwise (in each case (i) treating multiple, contemporaneous assignments by or to Approved Funds or
Affiliates of a single Lender as a single assignment for such purpose and (ii) such fees may be waived in the sole discretion of the Administrative Agent), the Administrative Agent shall (i) promptly accept such Assignment and Acceptance
and (ii) on the effective date determined pursuant thereto record the information contained therein in the Register and give notice of such acceptance and recordation to the relevant Lenders and the Borrowers (and no such assignment shall
become effective unless and until so recorded); provided that, in the case of contemporaneous assignments by a Lender to more than one fund managed by the same investment advisor or an Affiliate of such investment advisor (which funds are not
then Lenders

  

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hereunder), only a single Assignment Fee shall be payable for all such contemporaneous assignments; provided further that if the parties to such assignment electronically execute and
deliver to the Administrative Agent an Assignment and Acceptance via an electronic settlement system designated by the Administrative Agent (which shall initially be Clearpar, LLC) the Assignment Fee shall be $500. On or prior to such effective
date, the Borrowers at their own expense, shall execute and deliver to the Administrative Agent (in exchange for any or all of the Term Notes or Revolving Credit Notes of the assigning Lender, if any (or if any Note is lost, an affidavit of such
loss and indemnity satisfactory to the Borrowers)) new Term Notes or Revolving Credit Notes, as the case may be, to the order of such Assignee (if requested) in an amount equal to the Revolving Credit Commitment and/or Incremental Revolving
Commitment or the Term Loans, as the case may be, assumed by it pursuant to such Assignment and Acceptance and, if the assigning Lender has retained a Commitment or any Term Loans hereunder, new Term Notes or Revolving Credit Notes, as the case may
be, to the order of the assigning Lender in an amount equal to the Commitment or such Term Loans, as the case may be, retained by it hereunder (if requested). Such new Notes shall be dated the Closing Date and shall otherwise be in the form of the
Notes replaced thereby. 
 (f) Each Agent and the Lenders agree that they will use reasonable efforts to protect the
confidentiality of any confidential information concerning Holdings and its Subsidiaries and Affiliates. Each Credit Party authorizes each Lender to disclose (i) to its employees, officers, Affiliates and advisors, who shall be bound by the
confidentiality provisions hereof, (ii) to any regulatory authority as required by law or to any quasi-regulatory authority (including the National Association of Insurance Commissioners), (iii) in connection with any enforcement or other
legal action, (iv) to any Participant or Assignee (each, a “Transferee”) and any prospective Transferee any and all information in such Lender’s possession concerning Holdings and its Subsidiaries which has been delivered
to such Lender by or on behalf of any Credit Party pursuant to this Agreement or which has been delivered to such Lender by or on behalf of any Credit Party in connection with such Lender’s credit evaluation of Holdings and its Subsidiaries
prior to becoming a party to this Agreement; provided that each Lender shall cause its respective prospective and actual Transferees to agree in writing to protect the confidentiality of any confidential information concerning each Credit
Party and its Subsidiaries and Affiliates, (v) as has become generally available to the public, (vi) as may be required or appropriate in any report, statement or testimony submitted to any municipal, state or federal regulatory body
having or claiming to have jurisdiction over such party or to the Board of Governors of the Federal Reserve System or the Federal Deposit Insurance Corporation or similar organizations (whether in the United States or elsewhere) or their successors,
and (vii) as may be required or appropriate in response to any summons or subpoena or in connection with any litigation or regulatory proceeding; provided, however, that each Credit Party acknowledges that the Administrative Agent has
disclosed and may continue to disclose such information as the Administrative Agent in its sole discretion determines is appropriate to the Lenders from time to time. 
 (g) If, pursuant to this subsection 11.6, any interest in this Agreement or any Note is transferred to any Transferee which is organized under the laws of any jurisdiction other than the United States or
any State thereof, the transferor Lender shall cause such Transferee, concurrently with the effectiveness of such transfer, to comply with the terms of this Agreement, including subsection 4.14(d). 
 (h) For avoidance of doubt, the parties to this Agreement acknowledge that the provisions of this subsection 11.6 concerning assignments of
Loans and Notes relate only to absolute assignments and that such provisions do not prohibit assignments creating security interests, including,

  

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without limitation, any pledge or assignment by a Lender of any Loan or Note to any Federal Reserve Bank in accordance with applicable law; provided that no such pledge or assignment of a
security interest shall release a Lender from any of its obligations hereunder or substitute any such pledgee or assignee for such Lender as a party hereto. 
 (i) Notwithstanding anything to the contrary contained herein, any Lender (the “Granting Lender”) may grant to a special purpose funding vehicle (an “SPV”), identified as
such in writing from time to time by the Granting Lender to the Administrative Agent and the Borrowers, the option to provide to the Borrowers all or any part of any Loan that the Granting Lender would otherwise be obligated to make pursuant to this
Agreement; provided that (i) nothing herein shall constitute a commitment by any SPV to make any Loan, (ii) if an SPV elects not to exercise such option or otherwise fails to provide all or any part of such Loan, the Granting Lender
shall be obligated to make such Loan pursuant to the terms hereof. The making of an Loan by an SPV hereunder shall utilize the Commitment of the Granting Lender to the same extent, and as if, such Loan were made by such Granting Lender. Each party
hereto hereby agrees that no SPV shall be liable for any indemnity or similar payment obligation under this Agreement (all liability for which shall remain with the Granting Lender). In furtherance of the foregoing, each party hereto hereby agrees
(which agreement shall survive the termination of this Agreement) that, prior to the date that is one year and one day after the payment in full of all outstanding commercial paper or other senior indebtedness of any SPV, it will not institute
against, or join any other person in instituting against, such SPV any bankruptcy, reorganization, arrangement, insolvency or liquidation proceedings under the laws of the United States or any State thereof. In addition, notwithstanding anything to
the contrary contained in this subsection 11.6(i), any SPV may (i) with notice to, but without the prior written consent of, the Borrowers and the Administrative Agent and without paying any processing fee therefor, assign all or a portion of
its interests in any Loans to the Granting Lender or to any financial institutions (consented to in writing by the Borrowers and Administrative Agent) providing liquidity and/or credit support to or for the account of such SPV to support the funding
or maintenance of Loans and (ii) disclose on a confidential basis, subject to and in accordance with subsection 11.6(f), any information relating to its Loans to any rating agency, commercial paper dealer or provider of any surety, guarantee or
credit or liquidity enhancement to such SPV. This section may not be amended without the written consent of any adversely affected SPV. 
 (j) Notwithstanding anything in subsection 11.1 or the definitions of “Required Lenders” or “Majority Facility Lenders” to the contrary, for purposes of determining whether the
Required Lenders or Majority Facility Lenders have (i) consented (or not consented) to any amendment, modification, waiver, consent or other action with respect to any of the terms of any Credit Document or any departure by any Credit Party
therefrom, (ii) otherwise acted on any matter related to any Credit Document, or (iii) directed or required the Administrative Agent or any Lender to undertake any action (or refrain from taking any action) with respect to or under any
Credit Document, all Term Loans held by Affiliated Debt Funds shall be deemed not to be outstanding for all purposes of calculating whether the Required Lenders or Majority Facility Lenders, as the case may be, have taken any actions; provided
that any Affiliated Debt Fund shall have the right to approve any amendment, modification, waiver or consent of the type described in subsection 11.1 (a), (b), (c) or (e) of this Agreement to the extent that such Affiliated Debt Fund
is directly and adversely affected thereby; provided further that any Affiliated Debt Fund that holds Term Loans shall receive any fee paid to consenting Lenders in connection with any amendment, modification, waiver, consent or other action
with respect to any of the terms of any Credit Document or any departure by any Credit Party therefrom pursuant to subsection 11.1. 
  

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 Additionally, the Credit Parties and each Affiliated Debt Fund (solely in its capacity as a
Lender under this Agreement) hereby agree that if a case under Title 11 of the United States Code is commenced against any Credit Party, such Credit Party shall seek (and each Affiliated Debt Fund (solely in its capacity as a Lender under this
Agreement) shall consent) to provide that the vote of any Affiliated Debt Fund (solely in its capacity as a Lender under this Agreement) with respect to any plan of reorganization of such Credit Party shall not be counted. Each Affiliated Debt Fund
(solely in its capacity as a Lender under this Agreement) hereby irrevocably appoints the Administrative Agent (such appointment being coupled with an interest) as such Affiliated Debt Fund’s attorney-in-fact, with full authority in the place
and stead of such Affiliated Debt Fund and in the name of such Affiliated Debt Fund, from time to time in the Administrative Agent’s discretion to take any action and to execute any instrument that the Administrative Agent may deem reasonably
necessary to carry out the provisions of this paragraph. 
 11.7. Adjustments; Set-off. (a) If any relevant Lender
(a “benefited Lender”) shall at any time receive any payment of all or part of any of its Loans or L/C Participating Interests, as the case may be, or interest thereon, or receive any collateral in respect thereof (whether
voluntarily or involuntarily, by set-off, pursuant to events or proceedings of the nature referred to in subsection 9(f), or otherwise) in a greater proportion than any such payment to and collateral received by any other relevant Lender (other than
in accordance with any provision hereof expressly providing for payments to be made only to an individual Lender or to the Lenders of a particular Facility), if any, in respect of such other relevant Lender’s Loans or L/C Participating
Interests, as the case may be, or interest thereon, such benefited Lender shall purchase for cash from the other relevant Lenders such portion of each such other relevant Lender’s Loans or L/C Participating Interests, as the case may be, or
shall provide such other relevant Lenders with the benefits of any such collateral, or the proceeds thereof, as shall be necessary to cause such benefited Lender to share the excess payment or benefits of such collateral or proceeds ratably with
each of the relevant Lenders; provided that if all or any portion of such excess payment or benefits is thereafter recovered from such benefited Lender, such purchase shall be rescinded, and the purchase price and benefits returned, to the
extent of such recovery, but without interest. Each Credit Party agrees that each Lender so purchasing a portion of another Lender’s Loans and/or L/C Participating Interests may exercise all rights of payment (including, without limitation,
rights of set-off) with respect to such portion as fully as if such Lender were the direct holder of such portion. The Administrative Agent shall promptly give the Borrowers notice of any set-off; provided that the failure to give such notice
shall not affect the validity of such set-off. 
 (b) In addition to any rights and remedies of the Lenders provided by law,
each Lender shall have the right, without prior notice to any Credit Party, any such notice being expressly waived by each Credit Party to the extent permitted by applicable law, upon the occurrence of any Event of Default to set off and apply
against any indebtedness, whether matured or unmatured, of any Credit Facility to such Lender, any amount owing from such Lender to any Credit Party, at or at any time after, the happening of any of the above mentioned events. As security for such
indebtedness, any Credit Party hereby grants to each Lender a continuing security interest in any and all deposits, accounts or moneys of any Credit Party then or thereafter maintained with such Lender, subject in each case to subsection 11.7(a) of
this Agreement. The aforesaid right of set-off may, to the extent permitted by applicable law, be exercised by such Lender against any Credit Party or against any trustee in bankruptcy, debtor in possession, assignee for the benefit of creditors,
receiver or execution, judgment or attachment creditor of any Credit Party, or against anyone else claiming through or against any Credit Party or such trustee in bankruptcy, debtor in possession, assignee for the benefit of creditors, receiver, or
execution, judgment or

  

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attachment creditor, notwithstanding the fact that such right of set-off shall not have been exercised by such Lender prior to the making, filing or issuance, or service upon such Lender of, or
of notice of, any such petition; assignment for the benefit of creditors; appointment or application for the appointment of a receiver; or issuance of execution, subpoena, order or warrant. Each Lender agrees promptly to notify the Borrowers and the
Administrative Agent after any such set-off and application made by such Lender; provided that the failure to give such notice shall not affect the validity of such set-off and application. 
 11.8. Counterparts. This Agreement may be executed by one or more of the parties to this Agreement on any number
of separate counterparts and all of said counterparts taken together shall be deemed to constitute one and the same instrument. A set of the copies of this Agreement signed by all the parties shall be lodged with the Borrowers and the Administrative
Agent. This Agreement shall become effective with respect to the Borrowers, the Administrative Agent and the Lenders when the Administrative Agent shall have received copies of this Agreement executed by the Borrowers, the Administrative Agent and
the Lenders, or, in the case of any Lender, shall have received telephonic confirmation from such Lender stating that such Lender has executed counterparts of this Agreement or the signature pages hereto and sent the same to the Administrative
Agent. Delivery of a signed counterpart by facsimile or Adobe “pdf” file shall be effective as delivery of a manually executed counterpart. 
 11.9.
Governing Law; Third Party Rights. This Agreement and the Notes and the rights and obligations of the parties under this Agreement and the Notes shall be governed by, and construed and interpreted in accordance with, the law of the State of
New York. This Agreement is solely for the benefit of the parties hereto and their respective successors and assigns, and, except as set forth in Section 10 and this subsection 11.9, no other Persons shall have any right, benefit, priority or
interest under, or because of the existence of, this Agreement. The designation of any Agent by the Administrative Agent in connection with the syndication hereof shall entitle such Agents to certain rights as third-party beneficiaries as provided
herein, without any further act by any party hereto. 
 11.10. Submission to Jurisdiction; Waivers. (a) Each party
to this Agreement hereby irrevocably and unconditionally: 
 (i) submits for itself and its property in any legal
action or proceeding relating to this Agreement or any of the other Credit Documents, or for recognition and enforcement of any judgment in respect thereof, to the exclusive general jurisdiction of the courts of the State of New York, the courts of
the United States for the Southern District of New York, and appellate courts from any thereof; 
 (ii) consents
that any such action or proceeding may be brought in such courts, and waives any objection that it may on the Closing Date or hereafter have to the venue of any such action or proceeding in any such court or that such action or proceeding was
brought in an inconvenient court and agrees not to plead or claim the same; 
 (iii) agrees that service of
process in any such action or proceeding may be effected by mailing a copy thereof by registered or certified mail (or any substantially similar form of mail), postage prepaid, to such party at its address set forth in subsection 11.2 or at such
other address of which the Administrative Agent shall have been notified pursuant thereto; and 
  

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 (iv) agrees that nothing herein shall affect the right to effect service of
process in any other manner permitted by law or shall limit the right to sue in any other jurisdiction. 
 (b) Each party hereto
unconditionally waives trial by jury in any legal action or proceeding referred to in paragraph (a) above and any counterclaim therein. 
 11.11. Marshaling; Payments Set Aside. None of the Administrative Agent, any Lender or the Issuing Lender shall be under any obligation to marshal any assets in favor of the Borrowers or any other
party or against or in payment of any or all of the Obligations. To the extent that the Borrowers make a payment or payments to the Administrative Agent, the Lenders or the Issuing Lender or any such Person receives payment from the proceeds of the
Collateral or exercises its rights of set-off, and such payment or payments or the proceeds of such enforcement or setoff or any part thereof are subsequently invalidated, declared to be fraudulent or preferential, set aside or required to be repaid
to a trustee, receiver or any other party, then to the extent of such recovery, the obligation or part thereof originally intended to be satisfied, and all Liens, right and remedies therefor, shall be revived and continued in full force and effect
as if such payment had not been made or such enforcement or set-off had not occurred. 
 11.12. Interest. Each provision
in this Agreement and each other Credit Document is expressly limited so that in no event whatsoever shall the amount paid, or otherwise agreed to be paid, by the Borrowers for the use, forbearance or detention of the money to be loaned under this
Agreement or any other Credit Document or otherwise (including any sums paid as required by any covenant or obligation contained herein or in any other Credit Document which is for the use, forbearance or detention of such money), exceed that amount
of money which would cause the effective rate of interest to exceed the highest lawful rate permitted by applicable law (the “Highest Lawful Rate”), and all amounts owed under this Agreement and each other Credit Document shall be
held to be subject to reduction to the effect that such amounts so paid or agreed to be paid which are for the use, forbearance or detention of money under this Agreement or such other Credit Document shall in no event exceed that amount of money
which would cause the effective rate of interest to exceed the Highest Lawful Rate. Notwithstanding any provision in this Agreement or any other Credit Document to the contrary, if the maturity of the Loans or the obligations in respect of the other
Credit Documents are accelerated for any reason, or in the event of any prepayment of all or any portion of the Loans or the obligations in respect of the other Credit Documents by the Borrowers or in any other event, earned interest on the Loans
and such other obligations of the Borrowers may never exceed the Highest Lawful Rate, and any unearned interest otherwise payable on the Loans or the obligations in respect of the other Credit Documents that is in excess of the Highest Lawful Rate
shall be canceled automatically as of the date of such acceleration or prepayment or other such event and (if theretofore paid) shall, at the option of the holder of the Loans or such other obligations, be either refunded to the Borrowers or
credited on the principal of the Loans. In determining whether or not the interest paid or payable, under any specific contingency, exceeds the Highest Lawful Rate, the Borrowers and the Lenders shall, to the maximum extent permitted by applicable
law, amortize, prorate, allocate and spread, in equal parts during the period of the actual term of this Agreement, all interest at any time contracted for, charged, received or reserved in connection with this Agreement. 
 11.13. Severability. Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable
such provision in any other jurisdiction. 
  

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 11.14. Integration. This Agreement and the other Credit Documents represent the
entire agreement of the Credit Parties, the Administrative Agent and the Lenders with respect to the subject matter hereof and thereof, and there are no promises, undertakings, representations or warranties by the Administrative Agent or any Lender
relative to the subject matter hereof and thereof not expressly set forth or referred to herein or in the other Credit Documents. 
 11.15. Acknowledgments. Each Credit Party hereby acknowledges that: 
 (a) it has been advised by
counsel in the negotiation, execution and delivery of this Agreement and the other Credit Documents; 
 (b)
neither the Administrative Agent nor any Lender has any fiduciary relationship with or duty to any Credit Party arising out of or in connection with this Agreement or any of the other Credit Documents, and the relationship between the Administrative
Agent and the Lenders, on one hand, and each Credit Party, on the other hand, in connection herewith or therewith is solely that of debtor and creditor; and 
 (c) no joint venture is created hereby or by the other Credit Documents or otherwise exists by virtue of the transactions
contemplated hereby among the Lenders or among any Credit Party and the Lenders. 
 11.16. USA PATRIOT Act. Each Lender
that is subject to the Patriot Act (as hereinafter defined) and the Administrative Agent (for itself and not on behalf of any Lender) hereby notifies each Borrower that pursuant to the requirements of the USA PATRIOT Act (Title III of Pub. L. 107-56
(signed into law October 26, 2001)) (the “Patriot Act”), it is required to obtain, verify and record information that identifies the Credit Parties, which information includes the name, address and tax identification number of
the Credit Parties and other information regarding the Credit Parties that will allow such Lender or the Administrative Agent, as applicable, to identify the Credit Parties in accordance with the Patriot Act. This notice is given in accordance with
the requirements of the Patriot Act and is effective as to the Lender and the Administrative Agent. 
 11.17. Release.
(a) This Agreement and the Security Documents (i) shall automatically terminate (other than those obligations that specifically survive the Termination Date (as defined)) when (A) all the Obligations (other than unasserted contingent
indemnification obligations not due and payable) have been paid in full in cash and (B) no Secured Party has any further commitment to lend or otherwise extend credit under this Agreement (the date of satisfaction of the requirements of clauses
(A) and (B), the “Termination Date”). Following the Termination Date, the Administration Agent shall, at the request of the Borrowers, execute and deliver to the Credit parties, at the sole expense of the Borrowers, all UCC
termination statements and other documents that the Borrowers shall reasonably request to evidence such termination. 
 (b) Upon
a sale or other transfer by any Credit Party of any Collateral in accordance with this Agreement to a Person that is not a Lender, or upon the effectiveness of any written consent to the release of the security interests granted hereby in any
Collateral pursuant to this Agreement, security interests in such Collateral shall be automatically released. In connection with such release, the Administrative Agent shall execute and deliver to any Credit Party, as the sole expense of the
Borrowers, all UCC termination statements and other documents that the Borrowers shall reasonably request to evidence such release. 
  

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 SECTION 12. COLLATERAL ACCOUNT; APPLICATION OF COLLATERAL PROCEEDS 
 12.1. Collateral Account. (a) The Administrative Agent is hereby authorized to establish and maintain at its office, in the name
of the Administrative Agent and pursuant to a Control Agreement, a restricted deposit account designated “Language Line — Collateral Account” with respect to which the Administrative Agent shall at all times have “control”
(as defined in Section 9-104 of the UCC). Each Credit Party shall (subject to the limitations set forth in the definition of Net Proceeds and subsection 8.5) deposit into the Collateral Account from time to time (A) any cash in respect of
any Collateral to which the Administrative Agent is entitled pursuant to the Credit Documents and (B) any cash such Credit Party is required to pledge as additional collateral security hereunder pursuant to the Credit Documents. 
 (b) The balance from time to time in the Collateral Account shall constitute part of the Collateral and shall not constitute payment of the
Obligations until applied as hereinafter provided. So long as no Event of Default has occurred and is continuing or will result therefrom, the Administrative Agent shall within one Business Day of receiving a request of the applicable Credit Party
for release of cash proceeds with respect to the L/C Sub-Account at such time as all Letters of Credit shall have been terminated and all of the liabilities in respect of the Letters of Credit have been paid in full. At any time following the
occurrence and during the continuance of an Event of Default, the Administrative Agent may (and, if instructed by the Lenders as specified herein, shall) in its (or their) discretion apply and provide notice to the Borrowers of such application or
cause to be applied (subject to collection) the balance from time to time outstanding to the credit of the Collateral Account to the payment of the Obligations in the manner specified in subsection 12.3 subject, however, in the case of amounts
deposited in the L/C Sub-Account, to the provisions of subsection 12.1(d). The Credit Parties shall have no right to withdraw, transfer or otherwise receive any fund deposited in the Collateral Account except to the extent specifically provided
herein. 
 (c) Amounts on deposit in the Collateral Account shall be invested from time to time in Cash Equivalents as the
applicable Credit Party (or, after the occurrence and during the continuance of an Event of Default, the Administrative Agent) shall determine, which Cash Equivalents shall be held in the name and be under the control of the Administrative Agent (or
any sub-agent); provided that at any time after the occurrence and during the continuance of an Event of Default, the Administrative Agent may (and, if instructed by the Lenders as specified herein, shall) in its (or their) discretion at any
time and from time to time elect to liquidate any such Cash Equivalents and to apply or cause to be applied the proceeds thereof to the payment of the Obligations in the manner specified in subsection 12.3. 
 (d) Amounts deposited into the Collateral Account as cover for liabilities in respect of Letters of Credit under any provision of this
Agreement requiring such cover shall be held by the Administrative Agent in a separate sub-account designated as the “L/C Sub-Account” (the “L/C Sub-Account”) and, notwithstanding any other provision hereof to the
contrary, all amounts held in the L/C Sub-Account shall constitute collateral security first for the liabilities in respect of Letters of Credit outstanding from time to time and second as collateral security for the other Obligations
hereunder until such time as all Letters of Credit shall have been terminated and all of the liabilities in respect of Letters of Credit have been paid in full. 
  

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 12.2. Proceeds of Destruction, Taking and Collateral Dispositions. (a) So long
as no Event of Default shall have occurred and be continuing, in the event there shall be any net award in respect of any Taking or net insurance proceeds in respect of any Destruction or net cash proceeds from any sale or disposition of Collateral
of the type contemplated in subsection 8.5(g), the applicable Credit Party shall have the right, at such Credit Party’s option, to apply such net award or net insurance proceeds within one year from the date of the applicable Destruction,
Taking or disposition to reinvest in properties or assets owned (or to be owned) by Holdings or its Subsidiaries in accordance with the applicable provisions of this Agreement or to repair, replace or restore any property in respect of which such
Net Proceeds were paid, no later than one year following the date of receipt of such proceeds; provided that if the property subject to such Destruction or Taking constituted Collateral under the Security Documents, then all property
purchased with the Net Proceeds thereof pursuant to this subsection shall be made subject to the Lien of the applicable Security Documents in favor of the Administrative Agent, for its benefit and for the benefit of the other Secured Parties in
accordance with subsections 7.9 and 7.12. In the event such Credit Party elects so to reinvest such net insurance proceeds or net awards or net cash proceeds, as the case may be, such Credit Party shall deliver to the Administrative Agent (A) a
written notice of such election and (B) an Officers’ Certificate stating that (1) the net insurance proceeds or net awards, as the case may be, shall be utilized so to reinvest in Collateral in the manner contemplated by the proviso
set forth in clause (b) of the definition of Net Proceeds, or the net cash proceeds shall be utilized so to reinvest in Collateral in the manner contemplated by the proviso set forth in subsection 8.5(h), as the case may be, and (2) no
Event of Default (or in the case of any net award in respect of any Taking or net insurance proceeds in respect of any Destruction, no Event of Default under subsections 9(a), (e), (f), (g) or (h)) has occurred and is continuing (the items
described in clauses (1) and (2) of this sentence, collectively, the “Investment Election Notice”). In the event such net awards, net insurance proceeds or net cash proceeds, as the case may be, shall be in an amount less
than $5,000,000, upon receipt of an Investment Election Notice, the Administrative Agent shall release such net insurance proceeds or net awards or net cash proceeds to such Credit Party in accordance with the provisions of subsection 12.1(b).

 (b) In the event there shall be any net awards or net insurance proceeds or net cash proceeds, as the case may be, in an
amount equal to or greater than $5,000,000, the Administrative Agent shall not release any part of such net awards or net insurance proceeds or net cash proceeds, as the case may be, until the applicable Credit Party has furnished to the
Administrative Agent (i) an Officers’ Certificate setting forth: (1) a brief description of the reinvestment to be made, (2) the dollar amount of the expenditures to be made, or costs incurred by such Credit Party in connection
with such reinvestment and (3) each request for payment shall be made on at least one (1) Business Day’s prior notice to the Administrative Agent and such request shall state that the properties or assets acquired in connection with
such reinvestment have a fair market value at least equal to the amount of such net awards or net insurance proceeds or net cash proceeds, as the case may be, requested to be released from the Collateral Account and (ii) all security agreements
and Mortgages and other items required by the provisions of subsection 7.9 to, among other things, subject such reinvestment properties or assets to the Lien of the Security Documents in favor of the Administrative Agent, for its benefit and for the
benefit of the other Secured Parties. 
  

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 12.3. Application of Proceeds. The proceeds received by the Administrative Agent in
respect of any sale of, collection from or other realization upon all or any part of the Collateral pursuant to the exercise by the Administrative Agent of its remedies shall be applied, together with any other sums then held by the Administrative
Agent pursuant to this Agreement, promptly by the Administrative Agent as follows: 
 FIRST, to the
payment of all reasonable out-of-pocket costs and expenses, fees, commissions and taxes of such sale, collection or other realization including, without limitation, compensation to the Administrative Agent and its agents and counsel, and all
expenses, liabilities and advances made or incurred by the Administrative Agent in connection therewith, together with interest on each such amount at the highest rate then in effect under this Agreement from and after the date such amount is due,
owing or unpaid until paid in full; 
 SECOND, to the payment of all other reasonable out-of-pocket costs
and expenses of such sale, collection or other realization including, without limitation, compensation to the other Secured Parties and their agents and counsel and all costs, liabilities and advances made or incurred by the other Secured Parties in
connection therewith, together with interest on each such amount at the highest rate then in effect under this Agreement from and after the date such amount is due, owing or unpaid until paid in full; 
 THIRD, without duplication of amounts applied pursuant to clauses FIRST and SECOND above, to the
indefeasible payment in full in cash, pro rata, of (i) interest, principal and other amounts constituting Obligations (other than the obligations arising under the Interest Rate Agreements) in each case equally and ratably in
accordance with the respective amounts thereof then due and owing and (ii) the obligations arising under the Interest Rate Agreements in accordance with the terms of the Interest Rate Agreements; and 
 FOURTH, the balance, if any, to the Person lawfully entitled thereto (including the applicable Credit Party or its
successors or assigns). 
 In the event that any such proceeds are insufficient to pay in full the items described in clauses
FIRST through THIRD of this subsection 12.3, the Credit Parties shall remain liable for any deficiency. 
 [This
space intentionally left blank] 
  

 -124- 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and
delivered in New York, New York by their proper and duly authorized officers as of the day and year first above written. 
  

					
	LANGUAGE LINE, LLC
		
	By:	 	/s/ Michael Schmidt
		 	Name:	 	Michael Schmidt
		 	Title:	 	Chief Financial Officer
	
	COTO ACQUISITION LLC
		
	By:	 	/s/ Michael Schmidt
		 	Name:	 	Michael Schmidt
		 	Title:	 	Chief Financial Officer

 [Credit Agreement] 

					
	LANGUAGE LINE HOLDINGS LLC
		
	By:	 	/s/ Michael Schmidt
		 	Name:	 	Michael Schmidt
		 	Title:	 	Chief Financial Officer

 [Credit Agreement] 

					
	 LANGUAGE LINE HOLDINGS II, INC.
 LANGUAGE LINE HOLDINGS III, INC.
 LANGUAGE LINE HOLDINGS, INC.
 LANGUAGE LINE, INC.
 COTO HOLDINGS LLC
 COTO GLOBAL SOLUTIONS LLC
 TELE-INTERPRETERS LLC

 COTO LANGUAGE SERVICES, LLC
 LINGO
SYSTEMS, LLC
 LANGUAGE LINE SERVICES, INC.
 ON LINE INTERPRETERS, INC.
 ENVOK, LLC
 LANGUAGE LINE PANAMA, LLC
 LANGUAGE LINE COSTA RICA, LLC
 LANGUAGE LINE DOMINICAN REPUBLIC, LLC

		
	By:	 	/s/ Michael Schmidt
		 	Name:	 	Michael Schmidt
		 	Title:	 	Chief Financial Officer

 [Credit Agreement] 

					
	BANC OF AMERICA SECURITIES LLC,
	    As Joint Lead Arranger and Joint Book-Runner
		
	By:	 	/s/ John Mc Cusker
		 	Name:	 	John Mc Cusker
		 	Title:	 	

 [Credit Agreement] 

					
	CREDIT SUISSE SECURITIES (USA) LLC,
	    As Joint Lead Arranger and Joint Book-Runner
		
	By:	 	/s/ Jeffrey Cohen
		 	Name:	 	Jeffrey Cohen
		 	Title:	 	Managing Director

 [Credit Agreement] 

					
	MORGAN STANLEY SENIOR FUNDING, INC.,
	    As Joint Lead Arranger and Joint Book-Runner
		
	By:	 	/s/ Colin Bathgate
		 	Name:	 	Colin Bathgate
		 	Title:	 	Vice President

 [Credit Agreement] 

					
	BANK OF AMERICA, NA.,
	    Individually and as Administrative Agent
		
	By:	 	/s/ Antonikia (Toni) Thomas
		 	Name:	 	Antonikia (Toni) Thomas
		 	Title:	 	Assistant Vice President

 [Credit Agreement] 

					
	CREDIT SUISSE SECURITIES (USA) LLC,
	    Individually and as Syndication Agent
		
	By:	 	/s/ Jeffrey Cohen
		 	Name:	 	Jeffrey Cohen
		 	Title:	 	Managing Director

 [Credit Agreement] 

					
	MORGAN STANLEY SENIOR FUNDING, INC.,
	    Individually and as Documentation Agent
		
	By:	 	/s/ Colin Bathgate
		 	Name:	 	Colin Bathgate
		 	Title:	 	Vice President

 [Credit Agreement] 

					
	BANK OF AMERICA. N.A.,
	    as a Lender
		
	By:	 	/s/ Mark Short
		 	Name:	 	Mark Short
		 	Title:	 	Senior Vice President

 [Credit Agreement] 

					
	CREDIT SUISSE, CAYMAN ISLANDS BRANCH
	    as a Lender
		
	By:	 	/s/ Rianka Mohan
		 	Name:	 	Rianka Mohan
		 	Title:	 	Vice President
		
	By:	 	/s/ Vipul Dhadda
		 	Name:	 	Vipul Dhadda
		 	Title:	 	Associate

 [Credit Agreement] 

					
	MORGAN STANLEY BANK, N.A.
	    as a Lender
		
	By:	 	/s/ Colin Bathgate
		 	Name:	 	Colin Bathgate
		 	Title:	 	Authorized Signatory

 [Credit Agreement]

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