Document:

SIMPLE IRA PLAN

 Exhibit 10.19 
  
 SIMPLE PLAN 
 GENERAL INFORMATION SHEET 
  

			
	 ACCOUNT NUMBER
	 	640 - 041099
		
	 EMPLOYER NAME
	 	Computer software Innovations
		
	 EMPLOYER ADDRESS
	 	 1661 E Main St.

		
	 	 	 Easley SC 29640

		
	 EMPLOYER IDENTIFICATION NUMBER
	 	57-0905503

  
 EFFECTIVE DATE

  

			
	NEW PLAN EFFECTIVE DATE	 	9/17/99

  
 ELIGIBILITY
REQUIREMENTS 
  
 All employees receiving at least 5,000 (not more
than $5,000) in Compensation, as defined in the Plan, during any          (not more than 2) prior years and who are reasonably expected to receive at least 5,000 (not more than $5,000) in
Compensation during the current year must be eligible to participate in the Plan pursuant to the terms of the Plan, unless any such Employees are members of a properly excluded class. 
  
 The Employer shall Exclude the following Employees from participation in the plan: 
  
 Employees covered by a collective bargaining agreement under which
retirement plan benefits have been the subject of good faith bargaining. 
  
 Employees who are nonresident aliens with no U.S. source of earned income from the Employer. 
  
 DEFERRAL ELECTIONS 
  
 Employees may make or amend his or her salary reduction election at least annually. More frequent salary reduction elections may be permitted by the employer. 

 
 TERMINATION OF AGREEMENT 
  
 An employee who terminates his or her salary savings agreement during the year may
enter into a new salary savings agreement as provided in the Deferral Elections above. 

 SIMPLE IRA SUMMARY DESCRIPTION 
  
 I. PLAN INFORMATION 
  

	 	1.	Name of Employer: Computer Software Innovations, Inc. 

  
 Address of Employer: 1661 East Main Street, Easley, SC 29640 
  
 Employer Contact: Paula Nicholson 
  

	 	2.	Name of Trustee/Custodian: A.G. Edwards 

  
 Address of Trustee/Custodian: P.O. Box 1809 Seneca, SC 29679 
  
 II. ELIGIBILITY REQUIREMENTS 
  

	 	1.	All employees of the employer shall be eligible to participate under the plan except: 

  

	 	

			
	 x
	  	 a.      Employees included in a unit of employees covered under a collective bargaining agreement described
in Section 2.02(a) of the plan.

		
	 x
	  	 b.      Non-resident alien employees who did not receive US source income described in Section 2.02(b) of the
plan.

		
	 x
	  	 c.      Employees who are not reasonably expected to earn $5000 (not to exceed $5,000) during the plan year
for which the contribution is being made.

		
	  ̈
	  	 d.      There are no eligibility requirements. All employees are eligible
to participate upon the later of the plan’s effective date or the employee’s date of hire.

  

	 	2.	Each eligible employee will be eligible to become a participant alter having worked for the employer during any          prior years
(not to exceed 2) and received at least $             in compensation (not to exceed $5,000), during each of such prior years. 

  
 III. WRITTEN ALLOCATION FORMULA 
  

	 	1.	The employer has agreed to provide contributions for the 2005 plan year as follows (complete only one choice): 

  

			
	x	  	 a.      Matching contribution -The amount of the participant’s elective deferral not in excess of 3% of such participant’s compensation.

		
	 ̈	  	 b.      Matching contribution -The amount of the participant’s elective deferral not in excess of
    % (not less than 1% nor more than 3%) of each participant’s compensation.

		
	 ̈	  	 c.      Nonelective employer contribution - 2% of each eligible employee’s compensation, who receives at
least $5,000, or              if lesser, in compensation from the employer for the plan year.

		
	 	  	 Note: For purposes of the nonelective contribution, compensation shall be limited by IRC Section 401 (a)(17). The limit for 2004 is $205,000. This amount
may be adjusted for inflation in future years.

  
  
 IV. ADMINISTRATIVE PROCEDURES 
  

	 	1.	For, a calendar year, you may make or modify a salary reduction election during the 60-day period immediately preceding January 1 of that year. However, for the year in which you
first become eligible to make salary reduction contributions, the period during which you may make or modify the election is a 60-day period that includes either the date you become eligible or the day before. Return the completed deferral form to
the employer contact named in Section I. 

  

	 	2.	If you elect to stop deferring during a plan year (complete based on the elections made in Item 12 and 13 of the adoption agreement):  

  

	 	x	1. You may not begin elective deferrals until January 1 of the next plan year; or 

  

	 	 ̈	2. You may resume elective deferrals: 

  

			
	 q       Not applicable
	 	 q       Monthly

	 q       Daily
	 	 q       Bimonthly

	 q       Weekly
	 	 q       Quarterly

	 q       Biweekly
	 	 q       Semiannually

	 q       Semimonthly
	 	 q       Annually

  

			
	3.	  	If you decide to modify a salary reduction election other than during the 60-day period immediately preceding January 1, you must complete a new deferral form and return it to the contact
named in Section I before                                 
	 	  	___________________________________________________________________________________________________
	 	  	(Insert a date based on the election periods elected in Item 13 of the adoption agreement. [i.e. if you elected “Monthly” on the adoption agreement, indicate how for in advance
of that month the completed deferral form is needed for payroll processing])

 V. GENERAL DISCLOSURE INFORMATION 
  
 The following information explains what a Savings Incentive Match Plan for Employees (“SIMPLE”) is, how contributions are made,
and how to treat these contributions for tax purposes. For more specific information, you can request a copy of the SIMPLE retirement plan agreement and the completed adoption agreement. 
  
 A. SIMPLE Retirement Plan and SIMPLE IRA Defined 
  
 A SIMPLE retirement plan is a retirement income arrangement established by your employer. Under this SIMPLE plan, you may choose to defer
compensation to your own Individual Retirement Account or Annuity (“IRA ).You may base these “elective deferrals” on a salary reduction basis that, at your election, may be contributed to a SIMPLE IRA or received in cash. This type of
plan is available only to an employer with 100 or fewer employees who earned at least $5,000 during the prior calendar year. 
  
 A SIMPLE IRA is a separate IRA plan that you establish with an eligible financial institution for the purpose of receiving contributions under this SIMPLE retirement
plan. Your employer must provide you with a copy of the SIMPLE agreement containing eligibility requirements and a description of the basis upon which contributions may be made. All amounts contributed to your SIMPLE IRA belong to you, even after
you separate from service. 
  
 B. Elective Deferrals - Not
Required 
  
 You are not required to make elective deferrals under this SIMPLE
retirement plan. However, if the employer is matching your elective deferrals, no employer contribution will be made on your behalf unless you elect to defer under the plan. 
  
 C. Elective Deferrals - Annual limitation 
  
 The maximum amount that you may defer under this SIMPLE Plan for any calendar year is limited to the lesser of the percentage of your
compensation indicated in the deferral form or “the applicable annual dollar limitation’ described below: 
  
 Applicable Dollar Limitations 
  

				
	 Tax Year

	  	Contribution Limit

	2002	  	$	7,000
	2003	  	$	8,000
	2004	  	$	9,000
	2005	  	$	10,000

  
 After 2005, the maximum amount could
be adjusted for cost-of-living increases in multiples of $500. 
  
 If you attain
age 50 or over by the end of a calendar year, you can elect to have your compensation reduced by an additional “catch-up” amount of: $500 for 2002; $1,000 for 2003; $1,500 for 2004; $2,000 for 2005; and $2,500 for 2006. After 2006,
the maximum additional amount could be adjusted for cost-of-living increases in multiples of $500. 
  
 If you work for other employers (unrelated to this employer) who also maintain a salary deferral plan, there is an overall limit on the maximum amount that you may defer in each calendar year to all elective SEPs,
cash or deferred arrangements under section 401(k) of the Code, other SIMPLE plans and 403(b) plans regardless of how many employers you may have worked for during the year. This limitation is referred to as the §402(g) limit. The
section 402(g) limit on elective deferrals is $11,000 for 2002; $12,000 for 2003; $13,000 for 2004; $14,000 for 2005; and $15,000 for 2006. 
  
 D. Elective Deferrals - Tax Treatment 
  
 The amount that you may elect to contribute to your SIMPLE IRA is excludible from gross income, subject to the limitations discussed above, and is not includible as
taxable wages on Form W-2. However, these amounts are subject to FICA taxes. 
  
 E. Elective Deferrals — Excess Amounts Contributed 
  
 When “excess elective deferrals” (i.e., amounts in excess of the SIMPLE elective deferral limit (“the applicable annual dollar limitation” described in Section C above) or the section 402(g) limit)
are made, you are responsible for calculating whether you have exceeded these limits in the calendar year. The section 402(g) limit for contributions made to all elective deferral plans is $11,000 for 2002; $12,000 for 2003; $13,000 for 2004;
$14,000 for 2005; and $15,000 for 2006. 
  
 F. Excess Elective
Deferrals - How to Avoid Adverse Tax Consequences 
  
 Excess
elective deferrals are includible in your gross income in the calendar year of deferral. Income on the excess elective deferrals is includible in your income in the year of withdrawal from the SIMPLE IRA. You should withdraw excess elective
deferrals and any allocable income from your SIMPLE IRA by April 15 following the year to which the deferrals relate. These amounts may not be transferred or rolled over tax-free to another SIMPLE IRA. 
  
 G. Income Allocable to Excess Amounts 
  
 The rules for determining and allocating income attributable to excess elective deferrals and
other excess SIMPLE contributions are the same as those governing regular IRA excess contributions. The trustee or custodian of your SIMPLE IRA will inform you of the income allocable to such excess amounts. 

 H. Availability of Regular IRA Contribution Deduction 
  
 In addition to any SIMPLE contribution, you may contribute each year the lesser of the
following contribution limit or 100% of compensation to a traditional and/or Roth IRA. Individuals aged 50 or older can contribute an amount in addition to the basic annual contribution limit. This amount is sometimes referred to as a
“catch-up” contribution. 
  

												
	Year

	 	 Contribution
 Limit

	 	 	 Catch-Up
 Amount
 (If aged 50 or older)

	 	 Total
Annual
 Contribution

	 
	2002-2004	 	$	3,000	 	 	$	500	 	$	3,500	 
	2005	 	$	4,000	 	 	$	500	 	$	4,500	 
	2006-2007	 	$	4,000	 	 	$	1,000	 	$	5,000	 
	2008 and after	 	$	5,000	*	 	$	1,000	 	$	6,000	*

  
 However, any traditional or Roth IRA
contributions you make must be deposited to an IRA other than your SIMPLE IRA. In addition, the amount that you may deduct is subject to various limitations since you will be considered an “active participant” in an employee sponsored
plan. See IRS Pub. 590, “Individual Retirement Arrangements (IRAs),” for more specific information. 
  

	*	After 2008, the annual contribution amount could increase periodically for cost of living adjustments in $500 increments. 

  
 I. SIMPLE IRA Amounts - Rollover or Transfer to Another IRA 

 
 You may not roll over or transfer from your SIMPLE IRA any SIMPLE contributions (or income
on these contributions) made during the plan year to another IRA (other than a SIMPLE IRA) or to an employer plan until the two years following the date you first participated in the SIMPLE plan. Also, any distribution made before this time will be
includible in your gross income and may also be subject to a 25% additional income tax for early withdrawal. You may, however, remove excess elective deferrals and income allocable to such excess amounts from your SIMPLE IRA before this time, but
you may not roll over or transfer these amounts to another IRA. 
  
 After the
restriction described above no longer applies, you may withdraw, or receive, funds from your SIMPLE IRA, and no more than 60 days later, place such funds in another IRA, SIMPLE IRA, qualified plan, 403(b) plan, or 457 plan. This is called a
“rollover” and may not be done without penalty more frequently than at one-year intervals, if you are rolling to another SIMPLE IRA or IRA. However, there are no restrictions on the number of times that you may make “transfers”
if you arrange to have such funds transferred between the trustees/custodians so that you never have possession of the funds. You may not, however, roll over or transfer excess elective deferrals, and income allocable to such excess amounts from
your SIMPLE IRA to another IRA. These excess amounts may be reduced only by a distribution to you. 
  
 J. Filing Requirements 
  
 You do not need to file any additional forms with the IRS because of your participation in your employer’s SIMPLE Plan. 
  
 K. Employer to Provide Information on SIMPLE IRAs and the SIMPLE Agreement 
  
 Your employer must provide you with a copy of this summary description, the form you should use to elect to defer amounts to the SIMPLE, and
a statement for each taxable year showing any contribution to your SIMPLE IRA. 
  
 L. Financial Institution Where IRA is Established to Provide Information 
  
 The financial institution must provide you with a disclosure statement that contains the following items of information in plain nontechnical language. 
  

	 	1.	The statutory requirements that relate to the SIMPLE IRA; 

  

	 	2.	The tax consequences that follow the exercise of various options and what those options are; 

  

	 	3.	Participation eligibility rules and rules on the deductibility and nondeductibility of retirement savings; 

  

	 	4.	The circumstances and procedures under which you may revoke the SIMPLE IRA, including the name, address, and telephone number of the person designated to receive notice of
revocation (this explanation must, be prominently displayed at the beginning of the disclosure statement); 

  

	 	5.	Explanations of when penalties may be assessed against you because of specified prohibited or penalized activities concerning the SIMPLE IRA: and 

  

	 	6.	Financial disclosure information 

  
 See Publication 590, “Individual Retirement Arrangements,” which is available at most IRS offices, for a more complete explanation of the disclosure
requirements. 
  
 In addition to the disclosure statement, the financial
institution is required to provide you with a financial statement each year. It may be necessary to retain and refer to statements for more than one year in order to evaluate the investment performance of your SIMPLE IRA and in order that you will
know how to report SIMPLE IRA distributions for tax purposes. 

 SIMPLE IRA DEFERRAL FORM 
  
 SECTION I - GENERAL PLAN INFORMATION 
  

							
	 Participant’s Name:
	 	_______________________________________________________________________________________________________
	  
 Participant’s Address:
	 	_______________________________________________________________________	 	SSN:	 	_______________________________________________________________________
	
	 Employers Name: Computer Software Innovations, Inc.

	
	 Employer’s Address: 1661 East Main Street, Easley, SC 29640

  
 SECTION II -SALARY
REDUCTION DEFERRAL 
  

	q	Initial Salary Deferral Election 

  
 Subject to the requirements of the SIMPLE Retirement Plan of the above-named employer, I authorize the following amount or percentage of my compensation
to be withheld from each of my paychecks and contributed to my SIMPLE IRA: 
  

	 	

			
	 	  	 (a)                         percent of my salary (not in excess of 100%); OR

		
	 	  	 (b)    $              per pay period;
OR

		
	 	  	 (c)    $             as of
             [insert amount and date of single-sum deferral payment].

		
	q	  	 (d)    I elect not to participate in my employer’s SIMPLE Plan with respect to salary reduction
contributions.

  
  
  
  

	q	Amended Deferral Election 

  
 As a participant in the plan, l hereby authorize and direct my employer to amend the amount of elective deferrals as follows: 
  
 From:.    % of compensation; or
$             
 To:      % of compensation; or
$             
  

	q	Termination of Elective Deferrals 

  
 I understand that my employer may restrict me from resuming elective deferrals until January 1st of the next plan year if so indicated on the summary
description. 
  

	q	I wish to stop my elective deferrals as of                  (Fill in the date you want your
salary reduction to end . The date must be after you sign this agreement). 

  
 Employee initials                  
  
 This salary reduction authorization shall remain in effect until I give a written modification or termination of its terms to my employer. 
  
 SECTION III - AMOUNT OF DEFERRAL 
  

	(a)	If I will be under age 50 by the end of the relevant year. I understand that the total amount of my salary reduction contributions cannot exceed: $9,000 for 2004, and $10,000 for
2005 and later years. 

  

	(b)	If l will be age S0 or over by the end of the relevant year. I understand that the total amount of my salary reduction contributions cannot exceed:. $10,500 for 2004; $12,000 for
2005, and $12,500 for 2006 and later years. 

  
 SECTION IV - COMMENCEMENT OF DEFERRAL 
  
 The deferral election
specified in Section II above shall not become effective before                  (Specify a date no earlier than the first day of the first pay period beginning
after you sign this agreement.) 
  
 SECTION V –
DISTRIBUTIONS FROM SIMPLE IRA 
  
 I understand that any amounts withdrawn from
my SIMPLE IRA are includible in my gross income and may be subject to a 25% additional income tax if: (a) withdrawn within two years of the day I first participated in this SIMPLE Plan and (b) I am under age 59 1/2. 
  
 SECTION VI - DISTRIBUTION OF SIMPLE IRA TRUSTEE OR CUSTODIAN 
  
 I select the-following financial institution to serve as the trustee, custodian, or issuer of my SIMPLE IRA. 
  
  
 Name of Financial institution: ______________________________________________________________________ 
  
 Address: _______________________________________________________________________________________ 
  
 SIMPLE, IRA Account
Name/Number:_______________________________________________________________ 
  
 I
understand that I must establish a SIMPLE’ IRA to receive any contributions make on my behalf under this. SIMPLE IRA plan If the information regarding my SIMPLE IRA is incomplete when I first submit my salary reduction agreement, I realize that
it must be completed by the date contributions must be made under the SIMPLE IRA plan. If I fail to update my agreement to provide this information by that date, I understand that my employer may select a financial institution for my SIMPLE IRA.

  

							
	 Date:
	 	  

	  	Signature of Participant:	  	  

  
 SECTION VII DURATION
OF ELECTION 
  
 This salary reduction agreement replaces any earlier agreement
and will remain in effect as long as I remain an eligible employee under the SIMPLE IRA plan or until I provide my employer with a new salary reduction agreement as. permitted under this SIMPLE IRA plan.INDIRECT CHANNEL PARTNER AGREEMENT

 Exhibit 10.20 
  
 PARTNERS & RESELLERS 
 Certification and Specialization Application 
  

							
	SELECT GEOGRAPHY	    	CERTIFICATION	    	SPECIALIZATION	    	ADMINISTRATIVE
	 	    	APPLICATION	    	APPLICATION	    	TASKS

  
 Certification and Specialization(s)

  

							
	Company Name	    	Certification/Specialization	    	Current Status	    	Renewal Due
				
	Computer Software Innovations	    	Premier Certified Partner	    	APPROVED	    	11-Mar-2005
				
	 	    	VPN Security Specialization	    	APPROVED	    	29-Jun-2005
				
	 	    	IP Communications Specialization	    	APPROVED	    	25-Aug-2005
				
	 	    	Wireless LAN Specialization	    	APPROVED	    	19-Feb-2006

 PARTNERS & RESELLERS 
 Certification and Specialization Application 
  

							
	SELECT GEOGRAPHY	    	CERTIFICATION	    	SPECIALIZATION	    	ADMINISTRATIVE
	 	    	APPLICATION	    	APPLICATION	    	TASKS

  
 Select Certification
Support Requirements Summary Terms & Conditions 
 submit 
  

			
	Certification Application - Select	  	COMPUTER SOFTWARE INNOVATIONS,
	Certification	  	INC. ( USA )

  
 You are In Read-Only mode. Current
in-Progress Certification - PREMIER 
  
 You are required to accept (if you have
not already done so) all the legal agreements as mentioned in the following drop down before you can proceed with submitting your application. 
  
 Legal Agreement:                 Indirect Channel Partner Agreement Go 

View Agreement in: English Submit  
  
 In order to register as an indirect Channel Partner with Cisco. Your company must accept the terms and conditions of the Indirect Channel Partner Agreement. Please review
this Agreement carefully and click the Accept button if you agree to these terms and conditions on behalf of your company. 
  
 By clicking the Accept button, you are binding your company to this Agreement. 
  
 Download Agreement in: English Portuguese Spanish 
  
 INDIRECT CHANNEL PARTNER AGREEMENT – v. US-LATAM 
 9.15.04 
  
 To register as an Indirect Channel Partner with Cisco, your
company must accept the terms and conditions of this Indirect Channel Partner Agreement (the “Agreement”). This Agreement applies to Registered Partners that are “Resellers” and “Professional Service Providers”, as
those terms are defined in Part A below. 
  
 This Agreement is entered into by and
between Cisco Systems, Inc., a California corporation with its principal place of business at 170 West Tasman Drive, San Jose, California 85134 and the company you identified in the applicable Partner Registration Application (“Partner”).
If Partner is also a Reseller (as defined below), Partner may also be referred to as “Reseller” in Part B of this Agreement. This Agreement shall become effective on the date Cisco sends an acceptance notification to the email address you
have provided for your company in the applicable Partner Registration Application (the “Effective Date”). 
  

 2 

 This Agreement Is divided into 3 Parts, which apply as follows: 
 Part A, Definitions: Applies to all Registered Partners. 
 Part B,
Reseller Terms and Conditions: Only applies to Registered Partners acting as Resellers: 
 Part C, General Terms and Conditions: Applies to all
Registered Partners. 
  
 If Cisco and Partner have signed a Pre-Existing Agreement
that is in effect as of the day Partner submits this Agreement, the Pre-Existing Agreement shall take precedence over this Agreement. If no Pre-Existing Agreement exists, this Agreement comprises the complete agreement between the parties hereto
concerning the subject matter herein and replaces any prior oral or written communications between the parties, all of which are excluded. In the event that a Registered Partner acting as a Reseller later executes a direct resale agreement (a
“Systems Integrator Agreement’) with Cisco after this Agreement is executed, such Systems Integrator Agreement shall take precedence over and supercede this Agreement. There are no other conditions, understandings, agreements,
representations, or warranties, expressed or implied, which are not specified herein. This Agreement may only be modified by a written document executed by Cisco and Partner, subject to Section C.11.6 below. 
  
 Part A. Definitions. 
  

	 	1.	Added Value is the non-Cisco component or portion of the total solution which Partner provides to End Users. Examples of Added Value are pre- and post-sales network design,
configuration. Trouble-shooting, and support and the sale of complementary products and services that comprise a significant portion of the total revenues received by Partner from an End User of Cisco Products. Partner acknowledges that telesales,
catalog sales, and sales over the Internet do not include Added Value if inbound communications from the prospective End User purchaser were exclusively prompted by something other than a face-to-face Interaction between Partner’s sales
representative and such prospective End User. Partner further acknowledges that providing financing options and/or Network Services to End Users do not constitute Added Value. 

  

	 	2.	Authorized Source means the distributors located within the Territory, as they are from time to time Identified at: 

  
 http://tools.cisco.com/WWChannels/LOCATR/isp/distributor_locator.jsp
or as otherwise provided by Cisco from time to time. 
  

	 	3.	Cisco Services means any services performed by Cisco for End Users, including without limitation, Product maintenance and technical support. 

  

	 	4.	End User is the final purchaser or licensee that (i) has acquired Product and/or Cisco Services for its own Internal Use and not for Resale, remarketing or distribution, and
(ii) is identified as such purchaser or licensee by Reseller pursuant to Section B.3.1 below. 

  

 3 

	 	5.	Internal Use is any business use of a Product for an End User’s own internal use, which use is outside the definition of Resale provided below. 

 

	 	6.	Marks means the Cisco Registered Partner logo, and each of the Cisco Certified Partner marks for which Partner qualifies. Such marks and the applicable qualification
requirements are included in Cisco’s web site, http://www.cisco/go/partnerlogo 

  

	 	7.	Network Services means providing the End User with access to the Internet, data and voice transmission, telecommunications services related to such transmission, and the
management of network equipment in connection with the foregoing. 

  

	 	8.	Non-Genuine Products are any and all products: (i) to which a Mark or other Cisco trademark or service mark has been affixed without Cisco’s consent; (ii) that do not
originate from Cisco or are produced without the approval of Cisco; and (iii) are generally produced with the Intent to counterfeit or imitate a genuine Cisco Product. 

  

	 	9.	Pre-Existing Agreement means Cisco’s System Integrator Agreement, Two-Tier Distributor Agreement or any substantially similar Cisco contract with a different title that
authorizes Partner to purchase Products directly from Cisco and Resell them to End Users either directly or indirectly. 

  

	 	10.	Products means those Cisco hardware products, Software products, and related documentation, which Cisco makes available to an Authorized Source for Resale to companies that
have achieved Partner’s level of registration, certification, and/or specialization within Cisco’s Channel Partner Program described at: http://www.cisco.com/go/channelprograms. 

  

	 	11.	Professional Services means any pre or post-sale services performed by Partner for an End User, excluding training on Cisco Products, that provide Added Value for Cisco
Products. Such services include without limitation pre- and post-sales network design, configuration, trouble-shooting, and support on Cisco Products. 

  

	 	12.	Professional Service Providers are Registered Partners that wish to provide their own pre and/or post-sales Professional Services to End Users. 

  

	 	13.	Registered Partner means Professional Service Providers and/or Resellers that have registered using the Cisco Partner Registration Tool and accepted the terms and conditions
of this indirect Channel Partner Agreement. 

  

	 	14.	Registered Partner Logo means the logo identified as the “Registered Partner Logo” and found at 

  
 http//www.cisco.com/partner/WWChannels/marketing_promotions/tools/logos 
  

 4 

	 	15.	Resale includes any of the following sales or dispositions of a Product or Service: (a) transfer of title (or, for Software, a license conferring the right to use the
Software, and, for Services, the entitlement to receive such Services) to the End User of such Product or Service or (b) transfer of title (or, for Software, a license conferring the right to use the Software, and, for Services, the entitlement to
receive such Services) to a financial intermediary such as a leasing company, even if such leasing company is affiliated with Reseller, where the Product or Service is used by an unaffiliated End User. The term Resale does not include the purchase,
license, sublicense, distribution or use of a Product or Cisco Service for the provision, to the general public, of any Network Services. The verb “Resell” means to engage in Resale. 

  

	 	16.	Reseller is a Registered Partner that purchases and/or licenses Cisco Services and Products from an Authorized Source and Resells them directly to End Users.

  

	 	17.	Software is the machine readable (object code) version of computer programs developed or marketed by Cisco and related documentation. 

  

	 	18.	Third Party Sourced Cisco Product means any Cisco Product that Partner purchases from any party other than an Authorized Source. Third Party Sourced Products do not include
Non-Genuine Products. 

  

	 	19.	Territory means the country identified by Partner in the applicable Partner Registration Application accepted by Cisco. 

  
 Part B. Reseller Terms and Conditions. This Part B only applies if Partner is
Reselling Products and/or Cisco Services. 
  

	 	1.	Cisco Authorization and Resale Rules. 

  
 1.1 Cisco Authorization. During the term of this Agreement, Cisco hereby authorizes Reseller to purchase and/or license Cisco Services and Products
only from an Authorized Source, and to resell and/or redistribute such Cisco Services and Products directly to End Users who deploy Products and receive Cisco Services within the Territory. 
  
 1.2 No Resale Outside the Territory. Reseller agrees not to solicit
Product or Service orders, engage salespersons, Resell, or establish warehouses or other distribution centers outside of the Territory. 
  
 1.3 Sales to End Users. Reseller certifies that It is acquiring the Products and Services solely for Resale to End Users, in accordance with this
Agreement Reader will not Resell, license, sublicense or distribute Products or Services to other resellers of Cisco Products or Services, whether or not such other resellers are authorized by Cisco or by any other source to resell or license
Products or Services. Notwithstanding the above provisions of this Section B.1.3, Reseller may Resell Products or Services to any other 
  

 5 

 reseller of Cisco Products or Services in the Territory, provided that such other reseller is purchasing
and using such Products or Services strictly as an End User and strictly for its internal Use in the Territory. 
  
 1.4 Third Party Sourced Cisco Products. Reseller may only procure and Resell Third Party Sourced Cisco Products to End Users if prior to each
Resale: (i) Reseller obtains Cisco’s prior written consent for such Resale; (ii) Reseller confirms that the End User Is within the Territory; (iii) Reseller clearly and accurately informs the End User (of the condition and source of the
applicable Third Party Sourced Cisco Products; and (iv) Reseller complies with and communicates to the applicable End User Cisco’s then current Software Transfer and Licensing Policy, available at:
http://www.cisco.com/warp/public/csc/refurb_equipment/swpoilcy.html. 
  
 For all Third Party Sourced Cisco Products, Cisco reserves the right to withhold any Cisco Support on such products, unless such products pass a Cisco equipment inspection and Cisco receives payment for the applicable
equipment inspection and/or software license fees, as required in the Software Transfer and Licensing Policy referenced above. 
  

	 	2.	Added Value Requirement. Each time a Reseller resells Cisco Services or Products to an End User, Readier will include its Added Value. Reseller must be able to demonstrate
Products to prospective End Users at the End User’s location and make Professional Services available for each Product Resold by Reseller. 

  

	 	3.	Reseller Obligations. 

  
 3.1 Point of Sale Reports. Reseller shall identify the complete name and address of each End User either: (i) in the applicable Product purchase
order issued to the Authorized Source; or (ii) In writing within five (5) days of receiving the applicable request from Cisco or the Authorized Source. Additionally, Reedier must comply with any other point of sale reporting requirements published
by Cisco from time to time, and/or the Authorized Source(s) from which such Reseller purchases and/or licenses Cisco Services and Products. 
  
 3.2 Agreements with an Authorized Source. Reseller acknowledges that each Authorized Source may require Reseller to enter into other agreements
with an Authorized Source. Partner acknowledges and accepts that each Authorized Source is an independent party who is not empowered to act on behalf of Cisco or bind or represent Cisco in any manner. Therefore, such agreements will be considered
executed only between Reseller and each Authorized Source with which Reseller has entered into such agreements, except to the extent that such agreements specifically identify Cisco as a third party beneficiary of such agreements. For the avoidance
of doubt, this Agreement shall not constitute a sale, purchase or distribution agreement with Cisco. Any arrangements between the Reseller and an Authorized Source with respect to the sale, purchase or distribution of Cisco Products and/or Services
will need to be defined in separate, specific agreements between Reseller and each Authorized Source selected by Reseller. 
  

 6 

 3.3 Additional Requirements. Reseller acknowledges that Resale of Products and Cisco Services to
particular End Users with which Cisco has contracted directly (for example, state governments) may require Reseller to satisfy additional requirements and to enter Into supplemental agreements with Cisco. Each Reseller acknowledges that Cisco may
require Reseller to achieve particular requirements, for example particular specializations, before permitting any Authorized Source to make available particular Products to such Reseller. 
  

	 	4.	Government Sales. 

  
 4.1 Schedule Contracts. With respect to US General Services Administration, California Multiple Award Schedule (“CMAS”), and other
schedule contracts, this Agreement shall not be construed by Reseller as a representation that Cisco will furnish supplies needed by Reseller to fulfill any of Reseller’s GSA, CMAS, or similar contract obligations under any schedule contract.

  
 4.2 Government Terms. Cisco does not accept any
government flowdown provisions, including but not limited to, the United States Government Federal Acquisition Regulations (“FARs”) and its supplements, Defense FARs, or NASA FARs, whether for Resale or internal Use. Further, Cisco will
not provide any government-required representations or certifications to Reseller or any of Reseller’s End Users. 
  
 4.3 Notwithstanding the foregoing, Reseller may Resell Products and Services to federal, state, provincial and local governments within the Territory,
subject to this Agreement and the applicable Cisco qualification and eligibility requirements, including Cisco’s aforementioned disclaimers of supply representations or government flow-downs. 
  

	 	5.	Pricing. 

  
 5.1 Reseller Prices. The prices Reseller pays for Cisco Services and Products will be set by the Authorized Source from which Reseller purchases
such Cisco Services and Products. Subject to Cisco’s ability to impose maximum resale price limitations, Reseller Is free to determine its Resale prices unilaterally. 
  
 5.2 Special Pricing. Cisco may provide Reseller’s Authorized Source of choice with special pricing for such
Authorized Source to provide to Reseller. Such special pricing will be limited to Resales made to one or more specific End Users. Any such agreement between Cisco and Reseller’s Authorized Source must be in writing, including email notification
from Cisco, and must specify a fixed time period during which such special pricing shall be provided. If no time limit is specified in the written agreement, the time period shall be ninety (90) days from the effective date of the written agreement
regarding special pricing. If Cisco offers special pricing and 

  

 7 

 
Reseller submits a purchase order to the Reseller’s Authorized Source based on such special pricing, Reseller accepts that Cisco may condition such
special pricing on Reseller’s agreement to resell the Products to specific End Users and at a price that shall not exceed particular prices determined by Cisco. No such condition will prohibit Reseller from selling at any price below the prices
established by Cisco. 
  
 5.3 If Cisco determines that Reseller
has Resold Cisco Services or Products purchased with special pricing provided pursuant to Section B.5.2 to any person or entity other than the End User(s) identified by Cisco, then Cisco may, at Cisco’s sole discretion: (a) invoice Reseller for
the difference between such additional discount and Reseller’s then-current resale discount, and/or (b) audit Reseller’s purchases and relevant records pursuant to Section C.10.8 (“Audit”) and Invoice Reseller for all reasonable
costs incurred by Cisco in its performance of the Audit and/or (c) suspend Reseller’s access to price deviations and other Cisco sales and marketing programs; and/or (d) suspend shipments to Reseller, and/or (e) terminate this Agreement
pursuant to Section C.2.2 below. 
  

	 	6.	Reseller’s Distribution Rights. 

  
 6.1 Grant of Rights. During the term of this Agreement, Cisco grants to Reseller a limited, nonexclusive, revocable license to receive from an
Authorized Source and distribute to End Users located in the Territory all proprietary rights embodied in or contained in any Product. Reseller may continue such distribution for thirty (30) days following the expiration of this Agreement. Any
distribution of Products containing Cisco proprietary rights (including, without limitation, all Software) outside the scope permitted by Section B.1 of this Agreement is prohibited. Cisco Products are subject to license terms which impose
additional restrictions on the use, copying, or distribution of Software. 
  
 6.2 Rights Reserved by Cisco. Except for the limited license provided to Reseller in the preceding Section B.6.1, Cisco reserves all right title, and interest in and to each proprietary right embedded in or
contained in any Product. Reseller acknowledges that, except as provided in Section B.6.1 above, it may not distribute Software to any other person or entity, including, without limitation, other resellers or Registered Partners. 
  
 6.3 License Restrictions and Conditions. Rescuer will not remove,
alter, or destroy any form of copyright notice, trademark, logo, or confidentiality notice provided with any Product. Reseller will not copy or redistribute any item of Software except as specifically permuted in this Section B.6. Reseller agrees
that it will not redistribute Software (including Software received as part of a Product) received from any source other than Cisco or an Authorized Source. Reseller will not translate, reverse compile or disassemble the Software, and will transfer
to each End User to which Reseller resells Products all end-user license terms and end-user documentation provided by 
  

 8 

 Cisco and accompanying such Products. A current copy of such end-user license terms is available at the
following URL: 
 http//www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm 
  
 Part C. General Terms and Conditions 
  

	 	1.	Partner Benefits. During the term of this Agreement the following benefits shall apply: 

  
 1.1 Cisco.com Access. Partner shall have partner-level access to the information and tools on the Cisco.com web site
(previously referred to as “CCO”), provided Partner’s use of such information is subject to the terms and conditions of Cisco.com and the Confidentiality obligations of this Agreement set forth in Section C.4 below; 
  
 1.2 Partner Locator Listing. Unless Partner tells Cisco in writing
that it may not do so, Cisco may include Partner in the Cisco Partner Locator tool within the Cisco.com web site; 
  
 1.3 Registered Partner Logo. Subject to Section C.3 below, Partner shall have the right to use the Registered Partner Logo to promote the sale of
Cisco Products, Cisco Services and Professional Services to End Users within the Territory; and 
  
 1.4 Partner E-Learning Access. Partner shall have the right to register on Partner E-Learning Connection, to the extent Cisco makes such service
available to Partner within the Territory. 
  

	 	2.	Term and Termination. 

  
 2.1 Term. This Agreement will expire upon the later of (a) one (1) year after the date it is accepted by Cisco, unless extended by written
agreement of both parties or sooner terminated pursuant to this Agreement, or (b) the date that the Partner’s most recent certification or specialization expires. 
  
 2.2 Termination. This Agreement maybe terminated for convenience, for any reason or no reason, by either party upon
no less than thirty (30) days prior written notice to the other. This Agreement may be terminated by Cisco for cause upon Partner’s material breach of the Agreement, on ten (10) days notice, except that this Agreement may be terminated by Cisco
immediately upon Partner’s breach of any provision of Sections B.1.4, B.2, B.5.2, B.5.3, B.6, C.3, C.4, C.9 and C.11.8. 
  
 2.3 Effect of Termination. Upon the termination or expiration of this Agreement, Partner’s rights to purchase Cisco Services and Products from
any Authorized Source shall immediately terminate, Cisco shall discontinue all Partner benefits listed in Section C.1 above, and Partner shall immediately (a) cease to represent itself as a Cisco Registered Partner, and (b) cease its use of any of
the Marks. 
  

 9 

	 	3.	Use of the Registered Partner Logo and other Marks. 

  
 3.1 Cisco grants to Partner, during the term of this Agreement, the right to use the Marks, including the Registered Partner Logo, in the Territory,
solely to promote the Resale of Cisco Products and Cisco Services to End Users, provided that such Resales are pursuant to all the terms and conditions of this Agreement. Partner shall not affix any Cisco trademarks or service marks to any products.

  
 Partner’s usage of the Marks must conform to the
Guidelines provided at the following URL: http://www.cisco.com/go/partnerlogo 
  
 Partner’s usage of the Marks must also conform to the Trademark Usage Policy set out at the following URL: http://www.cisco.com/logo/trademark.pdf 
  
 3.2 Partner shall not acquire, use, promote or Resell Non Genuine Products.
Additionally, Partner shall notify Cisco promptly of the existence, or suspected existence, of Non-Genuine Products in possession of third parties, and further agrees that it will, at Cisco’s request, assist Cisco to diligently pursue an action
against any third party in possession of Non Genuine Products. 
  
 3.3 If Partner acquires, uses, promotes or Resells Non-Genuine Products, Cisco may take one or more of the following actions, at Cisco’s discretion: (i) require Partner, within ten days of Cisco’s request, to recall and destroy
all Non-Genuine Products that Partner has sold to End Users and replace such products with legitimate, equivalent Products, (ii) require Partner, within five days of receiving Cisco’s written request, to provide Cisco with all details related
to Partner’s acquisition of all Non-Genuine Products, including without limitation, its suppliers, shipping details and all buyers to whom Partner resold Non-Genuine Products, and/or (iii) immediately terminate this Agreement pursuant to
Section C.2. 
  

	 	4.	Confidentiality and Publicity. In the event that Partner receives from Cisco information that is marked as confidential, Partner shall protect that information using the same
degree of care as it uses to protect its own sensitive business information, but not less than a reasonable degree of care, and shall not disclose such information to any third party without Cisco’s prior written consent. Partner shall only use
such information in connection with the promotion and Resale of Cisco Products and Services. Upon the termination or expiration of this Agreement, Partner will promptly return any confidential information provided by Cisco to Partner. Except as
expressly provided in this Agreement, neither Cisco nor Partner will issue press releases or make other public announcements that identify Partner as an authorized or registered Partner without the express written consent of the other party. In
addition, Partner shall at no time (nor cause any third party to) take any action, publish or otherwise communicate anything which is or may be detrimental to the business reputation of Cisco. 

  

 10 

	 	5.	License to Information. Information made available to Partner through Cisco.com is made available subject to the terms contained in the Cisco.com “Important
Notices” and any additional terms as Cisco may notify Partner of through Cisco.com. Information provided through Cisco.com may be used only in connection with Partner’s promotion and Resale of Cisco Products and Services.

  

	 	6.	Limited Warranty / Warranty Disclaimer. 

  
 6.1 Warranty. The only warranty Cisco provides with respect to any Product is the written limited warranty statement provided with that Product or,
if no warranty statement is provided with a Product, the Limited Warranty Statement available at the following URL: http://www.cisco.com/public/limited-warranty.html. 
  
 6.2 Disclaimer. EXCEPT AS SPECIFIED IN THE LIMITED WARRANTY STATEMENT SPECIFIED IN SECTION C.6.1 ABOVE, ALL EXPRESS OR
IMPLIED CONDITIONS, REPRESENTATIONS OR WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF KNOWN TO CISCO), NONINFRINGEMENT, SATISFACTORY QUALITY OR ARISING FROM A
COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE GREATEST EXTENT ALLOWED BY APPLICABLE LAW. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED TO THE 90-DAY PERIOD PROVIDED IN THE LIMITED
WARRANTY STATEMENT SPECIFIED IN SECTION C.6.1 ABOVE. This disclaimer and exclusion shall apply oven if the express warranty set forth above fails of its essential purpose. 
  
 6.3 PARTNER SHALL NOT MAKE ANY WARRANTY COMMITMENT BEYOND THE LIMITED WARRANTY REFERENCED IN SECTION C.6.1 ON
CISCO’S BEHALF. Partner agrees to indemnify Cisco and hold Cisco harmless from any warranty made by Partner beyond the limited warranty referenced in Section C.6.1. 
  

	 	7.	Limitation of Liability. NOTWITHSTANDING ANYTHING ELSE HEREIN, ALL LIABILITY OF CISCO AND ITS SUPPLIERS FOR CLAIMS ARISING UNDER THIS AGREEMENT OR OTHERWISE SHALL BE LIMITED TO
THE MONEY PAID BY PARTNER TO ITS AUTHORIZED SOURCE FOR CISCO SERVICES AND PRODUCTS IN THE THREE (3) MONTHS PRECEDING THE EVENT OR CIRCUMSTANCES GIVING RISE TO SUCH LIABILITY. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER-INCIDENT.

  

	 	8.	Waiver of Consequential Damages. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST

  

 11 

 PROFITS, OR LOST OR DAMAGED DATA, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR
OTHERWISE, EVEN IF C1SCO OR ITS SUPPLIERS HAVE BEEN INFORMED OF THE POSSIBILITY THEREOF. 
  

	 	9.	Export Restrictions and Controls. 

  
 9.1 Export Restriction. Without the express prior written consent of a Cisco Area Vice President, Partner will not export Products outside the
Territory. 
  
 9.2 Export Controls. Partner acknowledges
that the Products and technology or direct products thereof (“Products and Technology”) it may purchase and resell under this Agreement are subject to export controls under the laws and regulations of the Territory and the United States
(U.S.). Partner shall comply with such laws and regulations governing use, export, re-export, and transfer of Cisco Products and Technology and will obtain all required U.S. and local authorizations, permits, or licenses. Cisco and Partner each
agree to provide the other such information and assistance as may reasonably be required by the other in connection with securing such authorizations and licenses, and to take timely action to obtain all required support documentation. Partner
agrees to maintain full, true, and accurate records of exports, re-exports, and transfers of the Products and Technology, purchased and deployed or distributed, according to U.S. and local laws for at least five (5) years following the date of any
such export, re-export, or transfer. Partner acknowledges that detailed information regarding compliance with U.S. use, export, re-export, and transfer laws may be found at the following URL: 
 http://lwww.cisco.com/wwl/export/compliance_provision.html. 
 Partner’s obligations under this clause shall survive the expiration or termination of the Agreement. 
  

	 	10.	Obligation to Maintain Contacts. 

  
 10.1 Requirement to Maintain. Beginning September 20, 2004, and at all times thereafter, Partners are required to have at least one valid contact
associated to their company at all times in the Cisco Channel Partner Database. 
  
 10.2 Valid Contact Information. For Partner’s contacts to be “valid,” its contact profiles in Cisco’s Channel Partner Database (“CPD”), as maintained via the Partner Self Service
(“PSS”) data management tool, must include a First Name, Last Name, Site Address, and Email Address. Cisco will remove the Partner from the CPD if the last valid contact associated with the company is removed from the CPD using the PSS
tool. To regain Partner status, a user from the company must complete Partner registration as a new prospective Partner. 
  
 10.3 Reservation of Rights. Cisco reserves the right to remove any Partner without sufficient valid contacts at such time, and using such means, as
Cisco may determine in its sole discretion. Whereas Cisco may choose, at its option, to provide certain 
  

 12 

 forms of notification regarding the removal of a Partner’s status as a result of insufficient or
invalid contacts in the PSS, Cisco is not under any obligation to provide notification of any kind regarding any such removal. 
  
 10.4 Effect of Partner Removal. If Cisco removes the Partner from the CPD in accordance with the foregoing, or Partner’s status as a Partner
is otherwise removed from the CPD, this Agreement shall terminate concurrently. 
  

	 	11.	Miscellaneous. 

  
 11.1 Choice of Law. The validity, interpretation, and enforcement of this Agreement shall be governed by the domestic laws of the State of
California, United States of America, as if performed wholly within the State and without giving effect to principles of conflicts of laws, and the State and Federal courts of California shall have exclusive jurisdiction over any claim arising
hereunder, except as expressly provided below. Notwithstanding the foregoing, either party may seek interim injunctive relief in any court of appropriate jurisdiction with respect to any alleged breach of such party’s proprietary rights. The
parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods to the interpretation or enforcement of this Agreement. 
  
 11.2 Assignment. Neither this Agreement, nor any rights under this Agreement, may be assigned by Partner without the
express prior written consent of Cisco. Any attempted assignment in violation of the preceding sentence shall immediately terminate the Agreement and be without legal effect. 
  
 11.3 Relationship of the Parties; No Partnership. Each party to this Agreement is an independent contractor. This
Agreement does not create any agency, partnership, joint venture, employment or franchise relationship. Furthermore, no labor relationship between Cisco and Partner employees is created hereby. Partner shall Indemnify and hold Cisco harmless of any
claim or judicial action whatsoever from any Partner employee, including any and all actions or claims arising in connection with the non compliance by Partner of any applicable laws, including any labor laws and/or social security regulations.
Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever. Notwithstanding the use of the term
“Partner” in this Agreement, the parties do not intend to create any legal relationship of partnership between them, and neither will assert to any third party or otherwise claim that such a legal relationship exists between them.

  
 11.4 Survival. Part A and Sections B.3, B.4, B.6.2,
B.6.3, C.2, C.3.3 and C.4 through C.11 shall survive the expiration or termination of this Agreement. 
  
 11.5 Notices. All notices required to be provided under this Agreement shall be provided (a) by Partner, to contract-notice@cisco.com, and
(b) by Cisco, to the electronic mail address provided by Partner with its Partner Registration application. Notices shall be deemed received one business day after being sent by e-mail. 
  

 13 

 11.6 Enforceability. Partner agrees that the electronic mall address it has provided corresponds
to a person that has the capacity and authority to execute this Agreement and any amendments on behalf of Partner. Partner and Cisco each waive any defense to the validity or enforceability of this Agreement arising from the electronic submission
end electronic acceptance of this Agreement by Partner. If Partner needs a physical document evidencing the Agreement, Partner may (i) print the accepted Agreement or (ii) request from Cisco a signed version, in which case Reseller shall print and
return to Cisco two (2) printed, executed originals of the Agreement. Such printed originals shall not be deemed accepted by Cisco unless Cisco returns one (1) counter-signed original to Partner. 
  
 11.7 Compliance with Laws: In its performance of this Agreement,
Partner will comply with all laws, all licenses, permits and approvals required by any government or authority, including any recycling or take-back programs applicable to packaging, Resale or use of Products, and shall comply with all applicable
laws, rules, policies and procedures including without limitation the US Foreign Corrupt Practices Act, requirements applicable to the use of Products under telecommunications and other laws and regulations (collectively “Applicable
Laws”). Partner will indemnify and hold harmless Cisco for any violation by Partner of any Applicable Laws. 
  
 11.8 Audit. Partner shall keep full, true, and accurate records and accounts, in accordance with generally-accepted accounting principles, of each
Cisco Service and Product purchased and Resold, including information regarding compliance with Cisco marketing and sales programs, Software usage and transfer, end user names and locations, and Cisco Product exportation. Partner shall make these
records available for audit by Cisco upon fifteen (15) days prior written notice, during regular business hours, at those locations where Partner may maintain relevant records. Partner shall bear all costs incurred by Cisco in the performance of any
audit which discloses any material breach of this Agreement. Partner additionally acknowledges that from time to time Cisco or its independent auditors may conduct additional specific audits with the purpose of monitoring and ensuring compliance by
Partner and its Authorized Source with Cisco’s policies and applicable laws. Said audits may include, without limitation, investigations in order to prevent the acquisition, use, promotion or Resale of Non-Genuine Products. When requested,
Partner shall collaborate with Cisco’s auditors and provide accurate and truthful information. In all cases, Partner agrees to bear, and/or promptly repay to Cisco, all costs, fees and expenses, incurred by Cisco in the performance of any such
audit and/or investigation that discloses any material breach of this Agreement by Partner, including without limitation sub-sections B.1.2, B.1.4, B.5.2, C.3, and C.11.7. Partner acknowledges and accepts that, in addition to the above audit rights,
Cisco may directly contact any End User at anytime in order to verify and/or inform End Users about Partner’s compliance or non-compliance with this Agreement, including but not limited Sections B.1, B.5, C.3 and C.11, and Cisco’s
policies. 
  

 14 

 11.9 URLs. Partner hereby confirms that it has the ability to access, has accessed, has read and
agrees to, the information made available by Cisco at all of the world wide web sites/URLs/addresses/pages referred to anywhere throughout this Agreement Partner acknowledges that Cisco may modify any URL address or terminate the availability of any
information at any address without notice to Reseller. 
  
 11.10
Other Remedies. All Cisco remedies specified in this Agreement shall be in addition to, and shall in no way limit, any other rights and remedies that might be available to Cisco, all of which Cisco hereby expressly reserves. 
  
 11.11 Severability. In the event that any of the terms of this
Agreement become or are declared to be illegal or otherwise unenforceable by any regulatory body or court of competent jurisdiction, such term(s) shall be null and void and shall be deemed deleted from this Agreement. All remaining terms of this
Agreement shall remain in full force and effect. Notwithstanding the foregoing, if this paragraph becomes applicable and, as a result, the value of this Agreement is materially impaired for either party, as determined by such party in its sole
discretion, then the affected party may terminate this Agreement by written notice to the other. 
  
 Back 
 Next 
  

 15 

 PARTNERS & RESELLERS 
 Certification and Specialization Application 
  

							
	SELECT GEOGRAPHY	    	CERTIFICATION	    	SPECIALIZATION	    	ADMINISTRATIVE
	 	    	APPLICATION	    	APPLICATION	    	TASKS

  
 Select Certification
Support Requirements Summary Terms & Conditions 
 submit 
  

			
	Certification Application - Select	  	COMPUTER SOFTWARE INNOVATIONS,
	Certification	  	INC. ( USA )

  
 You are In Read-Only mode. Current
in-Progress Certification – PREMIER 
  
 You are required to accept (if you
have not already done so) all the legal agreements as mentioned in the following drop down before you can proceed with submitting your application. 
  
 Legal Agreement: Terms and Conditions 
  
 Certification and Specialization Terms and Conditions – 
 v.12.22.03 
  
 These Terms and Conditions (the
“Terms”) are binding between Cisco Systems, inc. (“Cisco”) and the company you listed in the applicable Certification and/or Specialization Application (“Company”). These Terms set forth the requirements for obtaining
and maintaining the applicable certification (Gold, Silver, Premier) or specialization offered under the Cisco® Channel Partner Program and supplement the most current Indirect Channel Partner Agreement in effect between Cisco Systems® and Company (“ICPA”). 
  

	 	I.	General Terms: 

  

	 	1.	Receiving Benefits. Company’s receipt of the benefits associated with a particular certification or specialization, including but not limited to additional discount,
constitutes Company’s continuing representation that it is in compliance with all specialization and certification requirements of the specialization or certification level for which Company has received benefits. In the event Company receives
specialization or certification benefits for which it is not entitled by reason of its failure to maintain particular specialization or certification requirements, and/or disclosing false or misleading information, Cisco reserves the right to revoke
specialization or certification and require Company to repay any financial benefits received directly or indirectly from Cisco as a specialization or certification benefit, including but not limited to an additional discount.

  

 16 

	 	2.	Changes to Program Requirements. Cisco may change certification and specialization requirements as it deems appropriate and shall notify Company of any such changes, which
notice may be through posting on the Cisco Channel Partner Program Website. Such changes may adversely impact Company’s ability to qualify for specialization or certification. Any such changes to the specialization requirements will not affect
Company’s corresponding specialization for the remainder of the current 12-month specialization term. In addition, any such changes to the certification requirements will not affect Company’s corresponding certification for the remainder
of the current 12-month certification term. Cisco will also provide Company with a minimum of 90 days notice prior to the effective date of any such changes. 

  

	 	3.	Non-Compliance. If, while Company is specialized or certified, Cisco becomes aware that Company is no longer in compliance with the applicable specialization or certification
requirements, Cisco reserves the right to revoke the specialization or certification. Company will notify Cisco of its non-compliance promptly, but in no event more than thirty (30) days after Company first becomes aware of its non-compliance. Upon
receipt of such notice, Company may qualify for an extension of time in which to renew its compliance with the applicable specialization or certification requirements. Company’s failure to provide such notice may disqualify Company from
receiving such an extension. If no extension is granted or if Company fails to comply with the certification or specialization requirements by the end of the extension period, Cisco reserves the right to revoke the applicable specialization or
certification immediately. Cisco may monitor Company’s compliance with the applicable specialization or certification requirements of a previously granted specialization or certification at any time. If Cisco believes Company may no longer be
In compliance with these requirements, Cisco reserves the right in conduct an onsite audit of Company’s qualifications at any time by providing fifteen (15) days prior written notice. 

  
 II. Attaining and Maintaining Certification: 
  

	 	1.	Certification and Audit Requirement. For each level of certification, Company must meet the applicable requirements listed at http://www.cisco.com/go/channeloroarams

  
 (“Certification Requirements”).
Company acknowledges that each certification requires an audit by Cisco to assess Company’s compliance with the certification requirements for the particular certification. Onsite audits may be performed by Cisco personnel or independent
third-party contractors retained by Cisco (“the Auditor”). The Auditor will not be a competitor of Company and Cisco or the Auditor will enter Cisco’s standard Mutual Non-Disclosure Agreement with Company at Company’s request.

  
 II.1.1. Audits for Silver and Gold certifications require
Cisco or its Auditor to visit Company’s site. 
  

 17 

 II.1.2. Audits for Premier certifications are typically conducted without Cisco or the Auditor visiting
Company’s site. However, Cisco reserves the right to require an onsite audit before awarding a Premier certification. 
  

	 	2.	Audit Schedule. Company will be audited at least once in the course of every calendar year. If Company is already certified, Cisco will attempt to schedule re-certification
audit of Company as close as possible to the anniversary date of Company’s initial certification date. 

  

	 	3.	Audit Compliance. Company agrees to comply with reasonable informational requests made by the Auditors, by providing accurate responses to questions from the Auditors and
furnishing appropriate documents, including but not limited to verification of employment status for the Company employees that Company has identified as possessing individual Cisco Career Certifications (e.g., CCIE®, CCNA®, CCDP®). 

  

	 	4.	Certification Decision. Cisco shall decide at its sole discretion whether or not to certify Company. No statements by the Auditor or its personnel will be binding upon Cisco.

  

	 	5.	Award and Renewal of Certification. Cisco shall base its Certification decision on Company’s ability to meet all the certification requirements in effect on the date
Company submits a valid application for certification or renewal. Company must renew its certification annually based on the current certification requirements in effect at that time. 

  
 III. Attaining and Maintaining Specialization: 
  

	 	1.	Specialization and Audit Requirements. For each specialization, Company must meet the applicable requirements listed at 

 http://www.cisco.com/go/specialization (“Specializations Requirements”). Company acknowledges that each specialization requires an audit
by Cisco to assess Company’s compliance with the specialization requirements for the particular specialization. Audits will typically require individuals to pass pre-defined exams. However, Cisco reserves the right at its sole option to require
onsite audits by Cisco personnel or the independent third-party Auditor. 
  

	 	2.	Audit Schedule. After the initial specialization audit, Company will be audited annually, on or before the anniversary of the date that the specialization was first granted.

  

	 	3.	Audit Compliance. Company agrees to comply with reasonable informational requests made by Cisco, the Auditors or testing agencies providing accurate responses to questions
from the auditors and furnishing appropriate documents, including but not limited to verification of employment status for employees of the Company that Company has identified as possessing individual Cisco Career Certifications (e.g., CCIE, CCNA,
CCDP). 

  

 18 

	 	4.	Award and Renewal of Specialization. Specialization designations are awarded for a period of one year; any point values for a specialization may be changed annually. Company
receives point values for each specialization it qualifies current at the time of awarding the specialization badge; although specializations may be retired from time to time, Company receives then-current point values for one year for each
specialization for which it qualifies. Every 12 months, Company must apply to renew each specialization. Cisco’s initial and renewal decisions for each specialization will be based on the Company’s ability to meet the applicable
specialization requirements in effect on the date that Company submits a valid application for specialization or renewal. Companies qualifying for updated versions of existing specialization designations they hold will only receive point credit for
the updated specialization. 

  
 Accepted by: billbuchanan

 Accepted on: 19-Feb-2004 
  

 19

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