Document:

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                                                                   Exhibit 10.72

February 16, 2000

Ms. Beatriz V. Infante
Co-President
Aspect Communications
San Jose, Ca 95131

Dear Beatriz:

     This letter agreement (the "Agreement") is to confirm the terms of your
ongoing employment with Aspect Communications Corporation (the "Company") and
supersedes and replaces all prior oral and/or written agreements regarding the
subject matter hereof between you and the Company, including the letter
agreement dated March 1, 1999.

     1.  This Agreement will commence on the date hereof and continue until
February 28, 2002 (the "Original Term"), unless extended for one or more
                        -------------
additional one-year terms upon mutual written agreement between you and the
Company or unless terminated pursuant to the terms described herein.  Approval
by the Company shall be evidenced by the adoption of resolutions by the
Compensation Committee of the Board of Directors of the Company (the
"Committee").  In the event that the Company has entered into discussions with a
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third party regarding a Change of Control in the beneficial ownership of the
Company (as defined below) and such Change of Control discussions are ongoing at
the end of the Original Term or any extension, this Agreement automatically
shall be extended until the later of (a) the end of a period of eighteen (18)
months following the closing of such Change of Control transaction or (b) at the
time that the parties have ceased their discussions.

     2.  You are employed as Co-President of the Company, and as such report to
the Company's Chairman and Chief Executive Officer.  Your job duties and
responsibilities are described on Exhibit A attached hereto.  You agree to the
                                  ---------
best of your ability and experience that you will, to the reasonable
satisfaction of the Company and its Board, at all times loyally and
conscientiously perform all of the duties and obligations required of you
pursuant to the terms of this Agreement; provided, however, that you shall not
be precluded from engaging in civic, charitable or religious activities, from
devoting a reasonable amount of time to private investments, or from serving on
the boards of directors of other business entities with the prior written
approval of the Board of Directors of the Company (the "Board"), so long as such
activities or service do not interfere with your responsibilities to the Company
hereunder.  You will comply with and be bound by the Company's operating
policies, procedures and practices in effect from time to time during the term
of your employment.

     3.  You acknowledge that your employment is and will continue to be at-
will, as defined under applicable law, and that your employment with the Company
may be terminated by either party at any time for any or no reason, with or
without cause, and with or without notice.  If your employment terminates for
any reason, you will not be entitled to any payments, benefits, damages, award
or compensation other than as provided in this Agreement.  Notwithstanding the
foregoing, you still shall have the right to receive (i)
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payment of regular monthly salary and any bonus that has accrued but is unpaid
on the date of termination, (ii) payment of all of your accrued and unused
vacation through the date of termination, (iii) following your submission of
proper expense reports, reimbursement by the Company for all expenses reasonably
and necessarily incurred by you in connection with the business of the Company
prior to termination, (iv) vested contributions and earnings from the Company's
401(k) plan, and (v) your rights under any of the Company's employee benefit
plans, policies or arrangements in accordance with the terms of such plans,
policies and arrangements. Any payments described in this paragraph shall be
made promptly upon termination, but in any event in compliance with applicable
law and any applicable terms of the Company's plans, policies, and arrangements.
The rights and duties created by this paragraph may not be modified in any way
except by a written agreement executed by you and the Chief Executive Officer on
behalf of the Company.

     4.  If your employment is involuntarily terminated other than for Cause (as
defined below) or terminated by you following a Constructive Termination (as
defined below) at any time upon or within twelve (12) months following a Change
of Control (the "Coverage Period"), you will be entitled to receive payment of
severance benefits equal to 24 months of your regular monthly salary plus your
annual target bonus (subject to any applicable tax withholding) in effect on the
date of your termination or upon the occurrence of the Change of Control,
whichever is greater. (Effective January 1, 2001, the Coverage Period shall be
expanded to include the period beginning three (3) months prior to the
occurrence of a Change of Control and ending thirteen (13) months following a
Change of Control.) Payment will be made in a lump sum not more than thirty (30)
days following the date of termination. Provided that you make a timely election
to continue coverage under the Company's group health plans pursuant to the
Consolidated Omnibus Budget Reconciliation Act of 1985 ("COBRA"), health
insurance benefits with the same coverage provided to you prior to the
termination (e.g., medical, dental, optical, mental health) will be provided at
the Company's cost for eighteen (18) months following the termination date, but
not longer than until you are covered by comparable health insurance benefits
from another employer or are otherwise ineligible for COBRA continuation
coverage. Nothing in this Section 4 shall restrict the ability of the Company or
its successor from changing some or all of the terms of such health insurance
benefits, the cost to participants, or other features of such benefits;
provided, however, that all similarly situated participants are treated the
same. In addition, and except as otherwise determined below, each stock option
and share of restricted stock you hold that is not otherwise fully exercisable
and/or vested (i.e., released from the Company's repurchase option) as of the
termination date shall become immediately exercisable and/or vested in full as
of such date.

         Notwithstanding the foregoing, you shall not be required to mitigate
the amount of any payment provided for in this Agreement by seeking other
employment or otherwise nor, except for your eligibility for COBRA continuation
coverage, shall the amount of any payment or benefit provided for in this
paragraph be reduced or otherwise affected by any compensation or benefits
received by you as a result of employment by another employer or self-
employment, by any retirement benefits regardless of source, by offset against
any amount claimed to be owed by you to the Company, or otherwise.

     5.  If any change of management of the Company occurs, without a Change of
Control, which either (i) creates an additional level of management between you
and the Chairman (not existing at the date hereof), or (ii) replaces the
existing Chief Executive Officer (other than by a person employed by the Company
on the date hereof or employed by the Company for at least one (1) year at the
time of replacement), and within six (6) months following such change of
management there is either a material reduction of your duties and

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responsibilities or a reduction of your base compensation, then in the event of
either a voluntary termination by you or an involuntary termination other than
for Cause within sixty (60) days following such reduction of duties,
responsibilities or base compensation you shall be entitled to receive payment
of severance benefits equal to one hundred fifty percent (150%) of your then
current annual base salary (subject to any applicable tax withholding) in effect
on the date of your termination or upon the occurrence of such change of
management, whichever is greater.  Payment will be made in a lump sum not more
than thirty (30) days following the date of termination.  Provided that you make
a timely election to continue coverage under the Company's group health plans
pursuant to COBRA, health insurance benefits with the same coverage provided to
you prior to the termination date (e.g., medical, dental, optical, mental
health) will be provided at the Company's cost for eighteen (18) months
following the termination date, but not longer than until you are covered by
comparable health insurance benefits from another employer or are otherwise
ineligible for COBRA continuation coverage.  Nothing in this Section 5 shall
restrict the ability of the Company or its successor from changing some or all
of the terms of such health insurance benefits, the cost to participants, or
other features of such benefits; provided, however, that all similarly situated
participants are treated the same.

          Notwithstanding the foregoing, you shall not be required to mitigate
the amount of any payment provided for in this Agreement by seeking other
employment or otherwise nor, except for your eligibility for COBRA continuation
coverage, shall the amount of any payment or benefit provided for in this
paragraph be reduced or otherwise affected by any compensation or benefits
received by you as a result of employment by another employer or self-
employment, by any retirement benefits regardless of source, by offset against
any amount claimed to be owed by you to the Company, or otherwise.

          In the event both Sections 4 and 5 are triggered, you shall be
entitled to receive the greater of the amounts specified in Sections 4 or 5, but
not both.

     6.   In the event that the severance and other benefits provided to you by
this Agreement (i) constitute "parachute payments" within the meaning of Section
280G of the Internal Revenue Code of 1986, as amended (the "Code"), or any
                                                            ----
comparable successor provisions, and (ii) but for this paragraph would be
subject to the excise tax imposed by Section 4999 of the Code, or any comparable
successor provisions (the "Excise Tax"), then your benefits hereunder shall be
either

                         (i)  provided to you in full, or
                         (ii) provided to you as to such lesser extent which
                              would result in no portion of such benefits being
                              subject to the Excise Tax,

whichever of the foregoing amounts, when taking into account applicable federal,
state, local and foreign income and employment taxes, the Excise Tax, and any
other applicable taxes, results in the receipt by you, on an after-tax basis, of
the greatest amount of benefits, notwithstanding that all or some portion of
such benefits may be taxable under the Excise Tax.  Unless the Company and you
agree otherwise in writing, any determination required under this paragraph
shall be made in writing in good faith by a qualified third party (the
"Professional Service Firm").  In the event of a reduction of benefits
--------------------------
hereunder, you shall be given the choice of which benefits to reduce, in the
event that the reduction to zero dollars ($0) of all benefits paid in cash is
insufficient to avoid liability under the Excise Tax.  For purposes of making
the calculations required by this paragraph, the Professional Service Firm

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may make reasonable assumptions and approximations concerning applicable taxes
and may rely on reasonable, good faith interpretations concerning the
application of the Code, and other applicable legal authority. The Company and
you shall furnish to the Professional Service Firm such information and
documents as the Professional Service Firm may reasonably request in order to
make a determination under this Section 6. The Company shall bear all costs the
Professional Service Firm may reasonably incur in connection with any
calculations contemplated by this paragraph.

          If, notwithstanding any reduction described in this paragraph, the
Internal Revenue Service ("IRS") determines that you are liable for the Excise
                           ---
Tax as a result of the receipt of the payment of benefits described above, then
you shall be obligated to pay back to the Company, within thirty (30) days after
a final IRS determination or in the event that you challenge the final IRS
determination, a final judicial determination, a portion of the payment equal to
the "Repayment Amount."  The Repayment Amount with respect to the payment of
benefits shall be the smallest amount, if any, as shall be required to be paid
to the Company so that your net after-tax proceeds with respect to any payment
of benefits (after taking into account the payment of the Excise Tax and all
other applicable taxes imposed on such payment) shall be maximized.  The
Repayment Amount with respect to the payment of benefits shall be zero if a
Repayment Amount of more than zero would not result in your net after-tax
proceeds with respect to the payment of such benefits being maximized.  If the
Excise Tax is not eliminated pursuant to this paragraph, you shall pay the
Excise Tax.

          Notwithstanding any other provision of this paragraph, if (i) there is
a reduction in the payment of benefits as described in this paragraph, (ii) the
IRS later determines that you are liable for the Excise Tax, the payment of
which would result in the maximization of your net after-tax proceeds
(calculated as if your benefits previously had not been reduced), and (iii) you
pay the Excise Tax, then the Company shall pay to you those benefits which were
reduced pursuant to this paragraph contemporaneously or as soon as
administratively possible after you pay the Excise Tax so that your net after-
tax proceeds with respect to the payment of benefits is maximized.

     7.   For purposes of this Agreement, the following definitions will apply:

          (a)  "Cause" for your termination will exist if the Company terminates
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your employment for any of the following reasons:  (i) you willfully fail to
substantially perform your duties hereunder (other than any such failure due to
your physical or mental illness), and such willful failure is not remedied
within ten (10) business days after written notice from the Company's Chief
Executive Officer, which written notice shall state that failure to remedy such
conduct may result in an involuntary termination for Cause; (ii) you engage in
willful and serious misconduct (including, but not limited to, an act of fraud
or embezzlement) that has caused or is reasonably expected to result in material
injury to the Company or any of its affiliates, (iii) you are convicted of or
enter a plea of guilty or nolo contendere to a crime that constitutes a felony
related to your employment with the Company or which materially adversely
affects your ability to perform your duties on behalf of the Company, or (iv)
you willfully breach any of your obligations hereunder or under any other
written agreement or covenant with the Company or any of its affiliates,
including, but not limited to, the Confidentiality Agreement, and such willful
breach is not remedied within ten (10) business days after written notice from
the Company's Chief Executive Officer, which written notice shall state that
failure to remedy such conduct may result in an involuntary termination for
Cause.

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               (b)    "Change of Control" will mean (i) a dissolution or
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liquidation of the Company; (ii) a sale, lease or other disposition of all or
substantially all of the assets of the Company so long as the Company's
stockholders of record immediately prior to such transaction will, immediately
after such transaction, hold less than fifty percent (50%) of the voting power
of the acquiring entity; (iii) an acquisition of the Company by another entity
by means of any transaction or series of related transactions (including,
without limitation, any reorganization, merger or consolidation but excluding
any merger effected exclusively for the purpose of changing the domicile of the
Company), so long as the Company's stockholders of record immediately prior to
such transaction or series of related transactions will, immediately after such
transaction or series of related transactions, hold less than fifty percent
(50%) of the voting power of the surviving or acquiring entity; or (iv) the
individuals who, as of the date of this Agreement, are members of the Board (the
"Incumbent Board"), cease for any reason to constitute at least fifty percent
(50%) of the Board. If the election, or nomination for election by the Company's
stockholders, of any new director was approved by a vote of at least fifty
percent (50%) of the Incumbent Board, such new director shall be considered as a
member of the Incumbent Board.

                      Effective January 1, 2001, "Change of Control" will mean
(i) a dissolution or liquidation of the Company; (ii) a sale, lease or other
disposition of all or substantially all of the assets of the Company so long as
the Company's stockholders immediately prior to such transaction will,
immediately after such transaction, fail to possess direct or indirect
beneficial ownership of more than fifty percent (50%) of the voting power of the
acquiring entity (for purposes of this clause 7(b)(ii), any person who acquired
securities of the Company prior to the occurrence of such asset transaction in
contemplation of such transaction and who after such transaction possesses
direct or indirect ownership of at least ten percent (10%) of the securities of
the acquiring entity immediately following such transaction shall not be
included in the group of stockholders of the Company immediately prior to such
transaction); (iii) either a merger or consolidation in which the Company is not
the surviving corporation and the stockholders of the Company immediately prior
to the merger or consolidation fail to possess direct or indirect beneficial
ownership of more than fifty percent (50%) of the voting power of the securities
of the surviving corporation (or if the surviving corporation is a controlled
affiliate of another entity, then the required beneficial ownership shall be
determined with respect to the securities of that entity which controls the
surviving corporation and is not itself a controlled affiliate of any other
entity) immediately following such transaction, or a reverse merger in which the
Company is the surviving corporation and the stockholders of the Company
immediately prior to the reverse merger fail to possess direct or indirect
beneficial ownership of more than fifty percent (50%) of the securities of the
Company (or if the Company is a controlled affiliate of another entity, then the
required beneficial ownership shall be determined with respect to the securities
of that entity which controls the Company and is not itself a controlled
affiliate of any other entity) immediately following the reverse merger (for
purposes of this clause 6(b)(iii), any person who acquired securities of the
Company prior to the occurrence of a merger, reverse merger, or consolidation in
contemplation of such transaction and who after such transaction possesses
direct or indirect beneficial ownership of at least ten percent (10%) of the
securities of the Company or the surviving corporation (or if the Company or the
surviving corporation is a controlled affiliate, then of the appropriate entity
as determined above) immediately following such transaction shall not be
included in the group of stockholders of the Company immediately prior to such
transaction); (iv) an acquisition by any person, entity or group within the
meaning of Section 13(d) or 14(d) of the Securities Exchange Act of 1934, as
amended (the "Exchange Act"), or any comparable successor provisions (excluding
any employee benefit plan, or related trust, sponsored or maintained by the
Company or a subsidiary or other controlled affiliate of the Company) of the
beneficial ownership (within

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the meaning of Rule 13d-3 promulgated under the Exchange Act, or comparable
successor rule) of securities of the Company representing at least fifty percent
(50%) of the combined voting power entitled to vote in the election of
directors; or (v) the individuals who, as of the date of this Agreement, are
members of the Board (the "Incumbent Board"), cease for any reason to constitute
at least fifty percent (50%) of the Board. If the election, or nomination for
election by the Company's stockholders, of any new director was approved by a
vote of at least fifty percent (50%) of the Incumbent Board, such new director
shall be considered as a member of the Incumbent Board.

     (c)  "Constructive Termination" will be deemed to occur if (A)(i) your
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duties and responsibilities as Co-President of the Company (or a successor
corporation) are materially diminished from your duties and responsibilities as
in effect at any time from the time immediately prior to the occurrence of a
Change of Control or at any time thereafter, without your prior written consent;
(ii) any reduction in the total value of your base compensation and benefits
occurs; (iii) your new business office location is either (a) more than thirty
(30) miles in distance from your current business office location or (b) greater
than your current commute to and from your current business office location; and
(B) within sixty (60) days immediately following such event described in clauses
(i) through (iii) above, you elect to terminate your employment voluntarily.
For purposes of this definition and this Agreement, however, a change in title
with substantially the same duties and responsibilities shall not be considered
a Constructive Termination, should this result solely from an acquisition by a
larger company in which you have continuing responsibilities for the acquiror
which are substantially the same as those you had for the Company when it was
independent.

     8.   You have signed a document entitled "Employee Agreement" (the
"Confidentiality Agreement") substantially in the form attached hereto as
 -------------------------
Exhibit B.  You hereby represent and warrant to the Company that you have
---------
complied with all obligations under the Confidentiality Agreement and agree to
continue to abide by the terms of the Confidentiality Agreement and further
agree that the provisions of the Confidentiality Agreement will survive any
termination of this Agreement or of your employment relationship with the
Company.

     9.   Upon your involuntary termination of employment other than for Cause
or your voluntary termination following a Constructive Termination, and as a
condition of the receipt of any benefits under this Agreement, you shall execute
an effective release (the "Release") in substantially the form incorporated
                           -------
herein and attached hereto as Exhibit C (or if you are under forty (40) years
                              ---------
old at the time of such termination, in substantially the form attached hereto
as Exhibit C with appropriate changes to reflect the inapplicability of the Age
Discrimination in Employment Act) as shall ultimately be determined by the
Company.  Such Release shall specifically relate to all of your rights and
claims in existence at the time of such execution and shall confirm your
obligations under the Confidentiality Agreement. It is understood that you have
twenty-one (21) days to consider whether to execute such Release, and you may
revoke such Release within seven (7) business days after execution.  In the
event you do not execute such Release within the twenty-one (21) day period, or
if you revoke such Release within the subsequent seven (7) business day period,
no benefits shall be payable under this Agreement and this Agreement shall be
null and void.  Notwithstanding the foregoing, in addition to or in lieu of the
Release attached hereto as Exhibit C, you may be required to execute and deliver
an effective release in such other form as the Company may, in its sole
discretion, determine to be necessary or appropriate in order to comply with the
requirements of the laws of any jurisdiction applicable to you in order to make
a general release of claims effective and enforceable.

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     10.  You represent that you have not entered into any agreements,
understandings, or arrangements with any other person or entity which would be
breached by you as a result of, or that would in any way preclude or prohibit
you from entering into this Agreement or performing any of the duties and
responsibilities provided for herein.

     11.  Any successor to the Company as a result of the occurrence of a Change
of Control (whether direct or indirect and whether by purchase, lease, merger,
consolidation, liquidation or otherwise) or otherwise which succeeds to all or
substantially all of the Company's business and/or assets shall assume the
obligations under this Agreement and agree expressly to perform the obligations
under this Agreement in the same manner and to the same extent as the Company
would be required to perform such obligations in the absence of a succession.
For all purposes under this Agreement, the term "Company" shall include any
successor to the Company's business and/or assets which executes and delivers
the assumption agreement described in this paragraph or which becomes bound by
the terms of this Agreement by operation of law.

          The terms of this Agreement and all of your rights hereunder shall
inure to the benefit of, and be enforceable by, your personal or legal
representatives, executors, administrators, successors, heirs, distributees,
devisees or legatees.

     12.  This Agreement, including any Exhibits hereto, constitutes the sole
agreement of the parties and supersedes all negotiations and prior agreements
with respect to the subject matter hereof, i.e., the rights and responsibilities
of you and the Company in the event of certain terminations of your employment
with the Company relating to the occurrence of a Change of Control.

     13.  Any term of this Agreement may be amended or waived only with the
written consent of the parties.

     14.  Any notice required or permitted by this Agreement will be in writing
and will be deemed sufficient upon receipt, when delivered personally, by
facsimile or by a nationally-recognized delivery service (such as Federal
Express or Express Mail), or 72 hours after being deposited in the U.S. mail as
certified or registered mail with postage prepaid, if such notice is addressed
to the party to be notified at such party's address as set forth below or as
subsequently modified by written notice.

     15.  The validity, interpretation, construction and performance of this
Agreement will be governed by the laws of the State of California, without
giving effect to the principles of conflict of laws.

     16.  If one or more provisions of this Agreement are held to be
unenforceable under applicable law, the parties agree to re-negotiate such
provision in good faith.  In the event that the parties cannot reach a mutually
agreeable and enforceable replacement for such provision, then (i) such
provision will be excluded from this Agreement or a legal authority of competent
jurisdiction (including an arbitrator) will have the authority to modify or
replace the invalid or unenforceable provision with a valid and enforceable
provision that most accurately embodies the parties' intention with respect to
the invalid or unenforceable provision, (ii) the balance of the Agreement will
be interpreted as if such provision were so excluded, modified or replaced and
(iii) the balance of the Agreement will be enforceable in accordance with its
terms.

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     17.  You and the Company agree to attempt to settle any disputes arising in
connection with this Agreement through good faith consultation.  In the event
that we are not able to resolve any such disputes within fifteen (15) days after
notification in writing to the other, we agree that any dispute or claim arising
out of or in connection with this Agreement will be finally settled by binding
arbitration in Santa Clara County, California in accordance with the rules of
the American Arbitration Association by one arbitrator appointed in accordance
with said rules.  The arbitrator will apply California law, without reference to
rules of conflicts of law or rules of statutory arbitration, to the resolution
of any dispute.  Judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof.  Notwithstanding the foregoing, the
parties may apply to any court of competent jurisdiction for preliminary or
interim equitable relief, or to compel arbitration in accordance with this
paragraph, without breach of this arbitration provision.   You agree that
punitive damages will not be awarded.  This paragraph will not apply to the
Confidentiality Agreement.

          If there is termination of your employment with the Company followed
by a dispute as to whether you are entitled to the benefits provided under
Section 4 of this Agreement, then, during the period of that dispute the Company
shall pay you fifty percent (50%) of the amount specified in Section 4 hereof
(except that the Company shall pay one hundred percent (100%) of any insurance
premiums provided for in Section 4), if, and only if, you agree in writing that
if the dispute is resolved against you, you shall promptly refund to the Company
all payments you receive plus interest at the rate provided in Section 1274(d)
of the Code, compounded quarterly.  If the dispute is resolved in your favor,
promptly after resolution of the dispute the Company shall pay you the sum that
was withheld during the period of the dispute plus interest at the rate provided
in Section 1274(d) of the Code, compounded quarterly.

          Notwithstanding any other provisions of this Agreement, if you either
(i) bring any action to enforce your rights pursuant to this Agreement, or (ii)
defend any legal challenge to your rights hereunder, you shall be entitled to
recover reasonable attorneys' fees and costs incurred in connection with such
action from the Company, payable on a monthly basis, regardless of the outcome
of such action; provided, however, that in the event such action is commenced by
you, the court finds the claim was brought in good faith.

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     18.  You acknowledge that, in executing this Agreement, you have had the
opportunity to seek the advice of independent legal counsel, and have read and
understood all of the terms and provisions of this Agreement.

     Please indicate your agreement with the above terms by signing below.

                              Sincerely,

                              Aspect Communications Corporation

                              By: /s/ James R. Carreker
                                  ----------------------

                              Title:  Chairman & Chief Executive Officer

                              Address: 1310 Ridder Park Drive
                                       San Jose, CA 95131

                              Facsimile Number: (408) 325-2261

     My signature below signifies my agreement with the above terms.

     By: /s/ Beatriz V. Infante
        ________________________________

     Address: __________________________________

     Facsimile Number: _________________________

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                                   EXHIBIT A
                                   ---------

                           Description of Job Duties
                             And Responsibilities

/name, title, and description of job duties/
---------------------------------------------
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                                   EXHIBIT B
                                   ---------

                           CONFIDENTIALITY AGREEMENT
                           -------------------------
<PAGE>

                                   EXHIBIT C
                                   ---------

                                    RELEASE
                                    -------
<PAGE>

                                    RELEASE
                        [NOTE: INCLUDES ADEA LANGUAGE]

     Certain capitalized terms used in this Release are defined in the letter
agreement between me and the Company dated _/date/_____, (the "Agreement") which
I have executed and of which this Release is a part.

     I hereby confirm my obligations under the Company's Confidentiality
Agreement.

     Except as otherwise set forth in this Release, I hereby release, acquit and
forever discharge the Company, its parents and subsidiaries, and their officers,
directors, agents, servants, employees, shareholders, successors, assigns and
affiliates, of and from any and all claims, liabilities, demands, causes of
action, costs, expenses, attorneys fees, damages, indemnities and obligations of
every kind and nature, in law, equity, or otherwise, known and unknown,
suspected and unsuspected, disclosed and undisclosed (other than any claim for
indemnification I may have as a result of any third party action against me
based on my employment with the Company), arising out of or in any way related
to agreements, events, acts or conduct at any time prior to the date I execute
this Release, including, but not limited to:  all such claims and demands
directly or indirectly arising out of or in any way connected with my employment
with the Company or the termination of that employment, including but not
limited to, claims of intentional and negligent infliction of emotional
distress, any and all tort claims for personal injury, claims or demands related
to salary, bonuses, commissions, stock, stock options, or any other ownership
interests in the Company, vacation pay, fringe benefits, expense reimbursements,
severance pay, or any other form of disputed compensation; claims pursuant to
any federal, state or local law or cause of action including, but not limited
to, the federal Civil Rights Act of 1964, as amended; the federal Age
Discrimination in Employment Act of 1967, as amended ("ADEA"); the federal
Employee Retirement Income Security Act of 1974, as amended; the federal
Americans with Disabilities Act of 1990; tort law; contract law; statutory law;
common law; wrongful discharge; discrimination; fraud; defamation; emotional
distress; and breach of the implied covenant of good faith and fair dealing;
provided, however, that nothing in this paragraph shall be construed in any way
to release the Company from its obligation to indemnify me pursuant to the
Company's indemnification obligation pursuant to agreement or applicable law.

     In giving this release, which includes claims that may be unknown to me at
present, I acknowledge that I have read and understand Section 1542 of the
California Civil Code which reads as follows:  "A general release does not
extend to claims which the creditor does not know or suspect to exist in his
favor at the time of executing the release, which if known by him must have
materially affected his settlement with the debtor."  I expressly waive and
relinquish all rights and benefits under that section and any law of any
jurisdiction of similar effect with respect to my release of any unknown or
unsuspected claims I may have against the Company.

     I acknowledge that I am knowingly and voluntarily waiving and releasing any
rights I may have under ADEA.  I also acknowledge that the consideration given
under this Agreement for the waiver and release in the preceding paragraph
hereof is in addition to anything of value to which I was already entitled.  I
further acknowledge that I have been advised by this writing, as required by the
ADEA, that:  (A) my waiver and release do not apply to any rights or claims that
may arise on or after the date I execute this Release; (B) I have the right to
consult with an attorney prior to executing this Release; (C) I have twenty-one
(21) days to consider this Release (although I may choose to voluntarily execute
this Release earlier); (D) I have seven (7) days following the execution of this
Release by the parties to revoke the Release; and (E) this Release shall not be
effective until the date upon which the revocation period has expired, which
shall be the eighth day after this Release is executed by me.

                                    By:  /name/

                                    Date: /date/<PAGE>

                                                                   EXHIBIT 10.73

                                PROMISSORY NOTE

$809,890.00                                                 San Jose, California
                                                                  August 9, 1999

     At the times hereinafter stated, for value received, the undersigned
promises to pay Aspect Telecommunications Corporation, a California corporation
(the "Company"), or order, at its principal office the principal sum of Eight
Hundred Nine Thousand, Eight Hundred Ninety dollars ($809,890.00) with interest
from the date hereof at a rate of 6% per annum, compounded annually, on the
unpaid balance of said principal sum. Said principal and interest shall be due
and payable on the earlier of (i) August 9, 2004 or (ii) the next June 1/st/
following the date on which the undersigned ceases to be employed by the
Company. Notwithstanding the foregoing, if amounts have not yet become due and
payable under the preceding sentence, the undersigned shall make principal
payments of $312,445.00 on August 9, 2002 and $156,222.50 on August 9, 2003.

     In addition to (and without limiting) the above, the undersigned
acknowledges that he is purchasing or has purchased 154,416 shares of capital
stock of PeopleSoft, Inc., and the undersigned agrees to notify the Company upon
any disposition of such shares. Further, the undersigned agrees that, in the
event of disposition of any of such shares (in one or more transactions), the
undersigned will repay to the Company, within 30 days of disposition, an amount
of principal under this Note equal to (A) the product of (x) $809,890.00 and (y)
a fraction, the numerator of which is the total shares disposed of to date and
the denominator of which is 154,416, minus (B) the principal amount of the Note
repaid prior to the date of disposition; provided, however, that if such formula
                                         --------  -------
results in a negative number, no amount of principal must then be repaid
pursuant to this paragraph.

     Principal and interest are payable in lawful money of the United States of
America, AT ANY TIME, THE PRIVILEGE IS RESERVED TO PAY MORE THAN THE SUM DUE.

     Should suit be commenced to collect this Note or any portion thereof, such
sum as the Court may deem reasonable shall be added hereto as attorneys' fee.
The makers and endorsers have severally waived presentment for payment, protest,
notice of protest, and notice of non-payment of this Note.

     This Note is full recourse.

                                                  /s/ Barry Wright
                                                 --------------------------
                                                 Barry Wright

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