Document:

Filed by Bowne Pure Compliance

 

EXHIBIT 10.6

Cing2587.A.004

This Amendment cing2587.A.004, effective as of April 1, 2008 (“Effective Date”), between
StarTek USA, Inc. (“StarTek”), a Delaware corporation, and AT&T Mobility LLC, (“AT&T Mobility”) a
Delaware limited liability company, on behalf of itself and its Affiliates, amends the statement
of work described below.

RECITALS

WHEREAS, AT&T Wireless and StarTek entered into a Provider Master Service Agreement on January 1,
2002 (the “MSA”);

WHEREAS AT&T Wireless and StarTek executed Amendment No. 001 dated April 1, 2004 to the MSA
incorporating a Statement of Work (“SOW”) to provide services to AT&T Wireless;

WHEREAS AT&T Wireless Services, Inc. assigned its rights and delegated its duties under the MSA and
all statements of work thereunder to AT&T Mobility;

WHEREAS AT&T Mobility and StarTek desire to amend the term of the of the SOW;

NOW THEREFORE, FOR AND IN CONSIDERATION of the mutual covenants contained herein, the parties agree
to amend the SOW as follows:

	 	1.	 	Section IV. “Term” of the SOW is hereby deleted in its entirety and it is replaced by the
following:

“IV. ‘Term’ This SOW shall begin on April 1, 2004 (“Effective Date”) and end on April 30,
2008.”

	 	2.	 	Except as amended by this Amendment, the SOW is not otherwise modified, revoked or
superseded and remain in full force and effect.

IN WITNESS WHEREOF, the parties execute this Amendment as of the effective date.

	 	 	 	 	 	 	 
	StarTek USA, Inc.	 	AT&T Mobility LLC by its
authorized Representative AT&T
Services, Inc.
	 
	 	 	 	 	 	 
	By:

	 	/s/ Patrick M. Hayes
	 	By:
	 	/s/ Richard Steadman
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name:

	 	Patrick M. Hayes
	 	Printed Name:
	 	Richard Steadman
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Title:

	 	COO
	 	Title:
	 	AVP Global Strategic Sourcing
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Date:

	 	3/31/2008
	 	Date:
	 	31 March 2008
	 

	 	 
	 	 	 	 

Proprietary Information

 

The information contained in this Agreement is not for use or disclosure outside AT&T Mobility,
StarTek, their affiliated companies and their third party representatives, except under written
Agreement by the contracting Parties.Filed by Bowne Pure Compliance

 

EXHIBIT 10.7

AMENDMENT NO. 1

TO

T-MOBILE USA, INC. SERVICES AGREEMENT

CALL CENTER SERVICES

This Amendment No. 1 (“Amendment No. 1”) modifies and amends that certain T-Mobile USA, Inc.
Services Agreement (the “Agreement”) dated October 1, 2007, by and between T-Mobile USA, Inc., a
Delaware corporation, with a principal place of business at 12920 SE 38th Street,
Bellevue, Washington 98006 (“T-Mobile”) and StarTek USA, Inc., a Colorado corporation with a
principal place of business at 44 Cook Street, 4th Floor, Denver, CO 80206 (“Provider”).

WHEREAS, Provider and T-Mobile desire to amend the Agreement to adjust the hours of operation
for the call center services rendered by Provider.

WHEREAS, Provider and T-Mobile desire to add new lines of business for the call center
services rendered by Provider to include: Extreme Roamers at Alexandria, Louisiana; T-Mobile@Home
at Alexandria, Louisiana and Kingston, Ontario, Canada; and MSISDN at Kingston, Ontario, Canada as
shown below.

NOW, THEREFORE, for good and valuable consideration the receipt and sufficiency of which is
hereby mutually acknowledged, the parties hereto agree as follows:

I. Amendment. Section A entitled “Description of Services and Specifications” in the
Exhibit B Statement of Work accompanying and incorporated into the Agreement, is hereby deleted in
its entirety and replaced with the following:

A. Description of Services and Specifications:

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Hours of	 	Commencement	 	 
	 	 	 	 	 	 	Operation	 	Date for	 	 
	Line of Business	 	AHT	 	Site	 	Pacific Time	 	Adjusted Hours	 	Term
	Activations 

English-261

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Consumer Credit 

English-281

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	TMTG-English-247

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	WLNP Inbound-

English-727

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work

			
	 	 	 
	AMENDMENT NO. 1 TO T-MOBILE USA, INC. 

SERVICES AGREEMENT
	 	T-Mobile USA Confidential

 

1

 

EXHIBIT 10.7

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Hours of	 	Commencement	 	 
	 	 	 	 	 	 	Operation	 	Date for	 	 
	Line of Business	 	AHT	 	Site	 	Pacific Time	 	Adjusted Hours	 	Term
	WLNP 

Inbound-Spanish-747

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Extreme 

Roamers-615, 616 *

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	11-28-2007
	 	November 28, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	T-Mobile

@Home-Offline *

	 	[*]
	 	Alexandria,

Louisiana
	 	[*]
	 	4-27-2008
	 	April 27, 2008
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Activations 

Spanish-215

	 	[*]
	 	Big Spring, Texas
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Consumer Credit 

Spanish-284

	 	[*]
	 	Big Spring, Texas
	 	[*]
	 	2-24-2008
	 	February 24, 2008
until terminated
pursuant to Section
B(2) of this
Statement of Work
	TMTG-English-247

	 	[*]
	 	Big Spring, Texas
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	TMTG Spanish-245

	 	[*]
	 	Big Spring, Texas
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Activations 

English-261

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Activations Offline

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Business Care-250, 

251

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Consumer 

Credit-English-281

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work

			
	 	 	 
	AMENDMENT NO. 1 TO T-MOBILE USA, INC. 

SERVICES AGREEMENT
	 	T-Mobile USA Confidential

 

2

 

EXHIBIT 10.7

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Hours of	 	Commencement	 	 
	 	 	 	 	 	 	Operation	 	Date for	 	 
	Line of Business	 	AHT	 	Site	 	Pacific Time	 	Adjusted Hours	 	Term
	WLNP Inbound-

English-727

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	WLNP 

Inbound-Spanish-747

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	T-Mobile

@Home-Offline *

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	2-21-2008
	 	February 21, 2008
until terminated
pursuant to Section
B(2) of this
Statement of Work
	MSISDN-19 *

	 	[*]
	 	Kingston, Ontario,

Canada
	 	[*]
	 	2-25-2008
	 	February 25, 2008
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Activations-English-

261

	 	[*]
	 	Sarnia, Ontario,

Canada
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Business Care-250, 

251

	 	[*]
	 	Sarnia, Ontario,

Canada
	 	[*]
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Consumer 

Credit-English-281

	 	[*]
	 	Sarnia, Ontario,

Canada
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	Business Care-250, 

251

	 	[*]
	 	Petersburg, Virginia
	 	Hours of operation
to be determined by
written agreement
of the parties.
	 	10-1-2007
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	General Customer 

Care-501

	 	[*]
	 	Petersburg, Virginia
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	SMAX-248

	 	[*]
	 	Petersburg, Virginia
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	FlexPay-232

	 	[*]
	 	Petersburg, Virginia
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work

			
	 	 	 
	AMENDMENT NO. 1 TO T-MOBILE USA, INC. 

SERVICES AGREEMENT
	 	T-Mobile USA Confidential

 

3

 

EXHIBIT 10.7

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Hours of	 	Commencement	 	 
	 	 	 	 	 	 	Operation	 	Date for	 	 
	Line of Business	 	AHT	 	Site	 	Pacific Time	 	Adjusted Hours	 	Term
	General Customer 

Care-501

	 	[*]
	 	Victoria,

Texas
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	SMAX-248

	 	[*]
	 	Victoria,

Texas
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work
	FlexPay-232

	 	[*]
	 	Victoria,

Texas
	 	[*]
	 	2-24-2008
	 	October 1, 2007
until terminated
pursuant to Section
B(2) of this
Statement of Work

* For the avoidance of doubt, T-Mobile will pay Provider the applicable geographic hourly rate as
listed in Schedule 1 to the Standard Terms Pricing (“Pricing Schedule”) of the Agreement for the
T-Mobile@Home and MSISDN LOBs. Furthermore, T-Mobile will pay Provider the per minute Base Rate as
listed in the Pricing Schedule without any adjustments for KPI for the actual Billable Minutes for
the Extreme Roamers LOB. T-Mobile will pay Provider for these new LOBs pursuant to Section
5 (Invoices and Payment) of the Agreement.

II. Amendment. Section A entitled “Rate Chart” in Schedule 1 to Pricing Terms
accompanying and incorporated into the Agreement, is hereby deleted in its entirety and replaced
with the following:

A. Rate Chart. The following chart sets forth the respective rates for the Services, subject to
modification as provided in Section B below and as otherwise provided in the Agreement.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	%	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Offered	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	to	 	 	 	Hol/OT	 	Adj	 	weekly	 	 	 	 	 	 	 	 	 	 	 	 
	Forecast	 	Reg	 	(133%)	 	SL	 	staffing	 	 	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	PPM LOB’s
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Activations - English
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	T-Mobile to Go - English
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	WLNP - English
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Smart Access/FlexPay
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Business Care
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	General Care
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Tier 1 Technical Care
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Tier 2 Technical Care
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Extreme Roamers
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Hourly LOB’s
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Activations - Offline
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Activations Data Entry
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	WLNP - Casework
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Business Care - Offline
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Technical Care - Offline
	 	 	 	 	 	 	 	 	 	 

			
	 	 	 
	AMENDMENT NO. 1 TO T-MOBILE USA, INC. 

SERVICES AGREEMENT
	 	T-Mobile USA Confidential

 

4

 

EXHIBIT 10.7

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	%	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Offered	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	to	 	 	 	Hol/OT	 	Adj	 	weekly	 	 	 	 	 	 	 	 	 	 	 	 
	Forecast	 	Reg	 	(133%)	 	SL	 	staffing	 	 	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	T-Mobile @Home- Offline
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	MSISDN
	 	 	 	 	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Price Points

	 	Multiplier
	 	Price	 	 	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Bilingual multiplier

	 	[*]
	 	[*]
	 	per minute	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	OT/Holiday multiplier

	 	[*]
	 	[*]
	 	per minute	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	NH training

	 	-
	 	[*]
	 	per hour	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Continuing ed training

	 	-
	 	[*]
	 	per hour	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Conversion training (90/20)

	 	-
	 	[*]
	 	per hour	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Conversion training (80/40)

	 	-
	 	[*]
	 	per hour	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Non-standard report development

	 	-
	 	[*]
	 	per hour	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Data input of downtime forms

	 	-
	 	[*]
	 	per hour	 	 	 	 
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	 

	 	 	 	 	 	 	 	Hol/OT
	 	Price
	[*]
	 	[*]
	 	[*]
	 	at goal
	 	[*]
	 	Hourly US

	 	 	 	[*]
	 	per hour
	 	[*]
	 	[*]
	 	 	 	 	 	 	 	 	 	 	Hourly CAN

	 	 	 	[*]
	 	per hour
	 	[*]
	 	[*]
	Base Rate
	 	[*]
	 	 	 	 	 	 	 	CAN Hourly Technical Care -
Offline

	 	 	 	[*]
	 	per hour
	 	[*]
	 	[*]
	Factor by Min
	 	[*]
	 	 	 	 	 	 	 	US Hourly Technical Care - Offline

	 	 	 	[*]
	 	per hour
	 	[*]
	 	[*]
	 	 	 	 	 	 	 	 	 	 	CAN Hourly Activations Data Entry

	 	 	 	[*]
	 	per hour
	 	[*]
	 	[*]
	 	 	 	 	 	 	 	 	 	 	US Hourly Activations Data Entry

	 	 	 	[*]
	 	per hour
	 	[*]
	 	[*]

2. Amendment Date. The amendments made to the Agreement by this Amendment No. 1 will
be effective as of February 24, 2008 (“Amendment Date”), except that the additional LOBs as
included above shall be effective on their beginning Term date as noted above.

3. Order of Precedence. To the extent the terms and conditions of this Amendment No.
1 are inconsistent with the terms and conditions of the Agreement, the terms and conditions of this
Amendment No. 1 shall control.

4. Ratification. All other provisions of the Agreement not specifically modified by
this Amendment No. 1 are hereby ratified and shall remain in full force and effect.

5. Counterparts. This Amendment No. 1 may be executed in two or more counterparts,
each of which shall be deemed an original and all of which, taken together, shall constitute one
and the same document.

6. Definitions. All capitalized terms not otherwise defined herein shall have the
meanings ascribed to them in the Agreement.

[Signatures to follow on next page.]

			
	 	 	 
	AMENDMENT NO. 1 TO T-MOBILE USA, INC. 

SERVICES AGREEMENT
	 	T-Mobile USA Confidential

 

5

 

EXHIBIT 10.7

IN WITNESS WHEREOF, the parties hereto have executed this Amendment No. 1 as of the Amendment Date
above.

	 	 	 	 	 	 	 
	PROVIDER	 	T-MOBILE USA, INC.
	 
	 	 	 	 	 	 
	By:

	 	/s/ Patrick Hayes
	 	By:
	 	/s/ Betty Jones
	 

	 	 
	 	 	 	 
	Name:

	 	Patrick M. Hayes
	 	Name:
	 	Betty Jones
	 

	 	 
	 	 	 	 
	Title:

	 	COO
	 	Title:
	 	Vice President, Customer Care
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Date Signed:

	 	24 Mar 08
	 	Date Signed:
	 	3/18/08
	 

	 	 
	 	 	 	 

			
	 	 	 
	AMENDMENT NO. 1 TO T-MOBILE USA, INC. 

SERVICES AGREEMENT
	 	T-Mobile USA Confidential

 

6

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