Document:

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                                                                   EXHIBIT 10.19

                                           *** Text Omitted and Filed Separately
                                                CONFIDENTIAL TREATMENT REQUESTED
                                           Under 17 C.F.R. Sections 200.80(b)(4)
                                                                     and 230.406

                              ASSIGNMENT AGREEMENT

         THIS ASSIGNMENT AGREEMENT (this "Agreement") is entered into as of this
10th day of September, 1999 between First Colony Life Insurance Company, a
Virginia corporation having its principal place of business at 700 Main Street,
Lynchburg, Virginia 24505 ("Owner"), and ChannelPoint, Inc. a Delaware
corporation having its principal place of business at 10155 Westmoor Drive,
Suite 210, Westminster, Colorado 80020 ("Purchaser").

                                   WITNESSETH:

         WHEREAS, subject to those exceptions disclosed in this Agreement, Owner
owns all right, title, and interest in and to that certain computer software
identified as "p.d.,q." (including source and object code, documentation and
related documentation, data and information used by Owner as of the Closing Date
to provide support for any of the above) as more fully set forth in Exhibit A
attached hereto (the "Programs");

         WHEREAS, the Programs contain certain software components duly licensed
to Owner for inclusion in the Programs pursuant to the agreements identified in
Exhibit B attached hereto (the "Remarketing Agreements"), which are to be
assigned to, and assumed by, Purchaser pursuant to this Agreement;

         WHEREAS, Owner has granted rights in copies of the Programs to third
parties pursuant to the end-user license agreements identified in Exhibit C
attached hereto (the "End-User Agreements"), which are to be assigned to, and
assumed by, Purchaser pursuant to this Agreement;

         WHEREAS, Owner desires to sell, assign, grant, convey, and transfer the
Programs to Purchaser, and Purchaser desires to buy and acquire the Programs, in
accordance with the terms and conditions of this Agreement; and

         WHEREAS, Owner desires to sell to Purchaser certain hardware used by
Owner to develop and maintain the Programs, as set forth in Exhibit D attached
hereto, including the specifications and documentation related thereto (the
"Hardware"), and Purchaser desires to buy and acquire the Hardware in accordance
with the terms and conditions of this Agreement;

         NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, Owner and Purchaser, intending to
be legally bound, hereby agree as follows:

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                  ARTICLE 1. CONVEYANCE OF RIGHTS / OWNERSHIP

     1.1. PROGRAMS. Effective as of the Closing Date, subject to ARTICLE 13 and
     to the rights reserved and retained pursuant to ARTICLE 4, Owner hereby
     agrees to transfer, grant, convey, assign, and relinquish exclusively to
     Purchaser all of Owner's right, title, and interest in and to both the
     tangible and the intangible property constituting the Programs, in
     perpetuity (or for the longest period of time otherwise permitted by law),
     including the following corporeal and incorporeal incidents to the
     Programs, which shall be included within the meaning of the term "Programs"
     as used herein (with the Programs and all intellectual property rights
     related thereto collectively referred to herein as the "Technology"):

          1.1.1. Title to and possession of the Programs, their component parts,
          and all documentation relating thereto, possessed or controlled by
          Owner, which are to be delivered to Purchaser pursuant to ARTICLE 3 of
          this Agreement;

          1.1.2. All copyright interests owned or claimed by Owner pertaining to
          the Programs, including without limitation the U.S. Registered
          Copyright Numbers set forth in Exhibit A together with all other
          copyright interests accruing by reason of international copyright
          conventions;

          1.1.3. All right, title, and benefit of Owner in and to the
          inventions, discoveries, improvements, ideas, trade secrets, know-how,
          confidential information, and all other intellectual property owned by
          Owner and embodied in the Programs;

          1.1.4. All right, title and interest in and to the trademarks and the
          respective registrations thereof and pending applications therefor in
          the United States Patent and Trademark Office set forth in Exhibit E
          attached hereto, together with the goodwill of the business symbolized
          by such trademarks, the right to recover for any past, present or
          future infringement thereof and the right to file foreign applications
          under any convention or treaty; and

          1.1.5. All of the right, title, interest, and benefit of Owner in, to,
          and under the Acquisition Agreement (as defined in ARTICLE 7), the
          Cybertek Agreement (as defined in ARTICLE 8), the Development Licenses
          and the Maintenance Agreements (as defined in ARTICLE 10), the
          Remarketing Agreements identified in Exhibit B and Owner's rights as
          licensor under the End-User License Agreements identified in Exhibit C
          (collectively, the "Assigned Agreements").

     1.2. HARDWARE. Effective as of the Closing Date, Owner hereby agrees to
     transfer, convey, assign and sell to Purchaser all right, title and
     interest in and to the Hardware.

     1.3. PURCHASE PRICE. As consideration for the assets, rights and ownership
     interests acquired by Purchaser hereunder (the "Assets"), on the Closing
     Date Purchaser shall issue and deliver to Owner One Million Fifty Eight
     Thousand Four Hundred Fifty

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     (1,058,450) shares of Series D Preferred Stock of Purchaser (the "Shares,"
     and such Shares constituting the "Purchase Price").

     1.4. PURCHASE PRICE ALLOCATION. The allocation of the Purchase Price shall
     be mutually agreed to by Owner and Purchaser within sixty (60) days after
     the Closing Date (as hereinafter defined). The parties acknowledge that
     such allocation will fairly reflect the fair market value of the Assets,
     and will use such allocation in reporting for all federal, state and local
     tax purposes.

     1.5. TAXES. The parties' respective responsibilities for taxes arising
     under or in connection with this Agreement shall be as follows:

          1.5.1. Each party shall be responsible for any personal property taxes
          on property it owns or leases, for franchise and privilege taxes on
          its own business, and for taxes based on its own net income or gross
          receipts.

          1.5.2. Owner shall bill Purchaser and Purchaser shall be liable for
          applicable sales, use, excise, gross receipts, value-added, services,
          consumption and other taxes (collectively, "Taxes") which are imposed
          on the transfer of software, goods and services to Purchaser
          hereunder; provided, however, that Owner shall not bill Purchaser and
          shall bear no responsibility for such applicable Taxes if Purchaser
          provides Owner with a properly completed resale or exemption
          certificate with respect to any qualifying software, good or services.

     1.6. NO ASSUMPTION OF LIABILITIES. Under this Agreement, Purchaser does not
     assume, undertake or agree to perform, pay or discharge any of Owner's
     liabilities (including liabilities for taxes and related interest and
     penalties, other than as set forth in Section 1.5), obligations or the
     like, except for any obligations to be performed under the Assigned
     Agreements after the Closing Date.

                               ARTICLE 2. CLOSING

     2.1. CLOSING. The closing of the transactions provided for herein (the
     "Closing") shall take place at the offices of Weil, Gotshal & Manges LLP in
     New York, New York, at 3:00 p.m. within five (5) business days after the
     expiration of the applicable waiting period under the HSR Act (as
     hereinafter defined) (the "Closing Date"), or such other place, time and
     date as the parties may agree.

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                              ARTICLE 3. DELIVERY

     3.1. PROGRAMS. On the Closing Date, Owner, at its own expense, shall
     deliver to Purchaser: (a) a master copy of the Programs (in both source and
     object code form) in electronic form to a location designated by Purchaser;
     and (b) all system and user documentation pertaining to the Programs,
     including, but not limited to, the p.d.,q. 2000 Training Manual version 3.0
     and any design or development specifications in Owner's possession
     (collectively, the "Documentation"), and all error reports, and related
     correspondence and memoranda.

     3.2. HARDWARE. Owner, at its own expense, shall deliver to Purchaser the
     Hardware, except for the Hardware specified in Exhibit D as located on the
     premises of third parties, in accordance with the timetable agreed upon in
     the Transition Plan under Section 9.1.2.

                ARTICLE 4. RIGHTS RETAINED OR RESERVED BY OWNER

     4.1. RESERVATION. Notwithstanding any other provision of this Agreement,
     Owner reserves and retains for its own benefit and the benefit of its
     Affiliates (as hereinafter defined), and Purchaser grants Owner and its
     Affiliates, effective as of the Closing Date, the non-exclusive,
     royalty-free, non-assignable right and license (with no right to
     sublicense) to copy, modify, and distribute internally the Programs as they
     exist as of the Closing Date, and subject to the limitations set forth in
     Section 4.2 below, to continue to use the Programs as they have been used
     in the business of Owner and its Affiliates as of the Closing Date, in
     perpetuity (or for the longest time permitted by law). In addition, Owner
     and its Affiliates may retain copies of the Programs (in both object code
     and source code form, and including all Documentation) solely for the
     purposes set forth in this Section 4.1. Notwithstanding anything herein to
     the contrary, the Programs, including its source code and all
     Documentation, shall be considered Purchaser's Confidential Information for
     purposes of ARTICLE 16 hereof. For the purposes of this ARTICLE 4, an
     "Affiliate" of Owner is any entity which Owner controls, is controlled by,
     or is under common control with, where "control" means the direct or
     indirect ownership or control of more than fifty percent (50%) of an
     entity's total outstanding voting power.

     4.2. LICENSE RESTRICTIONS. The rights retained by Owner and its Affiliates
     pursuant to Section 4.1 above shall be solely for their own internal
     business purposes, and Owner and its Affiliates shall not, on or after the
     Closing Date, directly or indirectly, on their own behalf or on behalf of
     any person, firm, partnership, joint venture, corporation, business entity
     or any other third party, (a) sell, license, sublicense, grant, transfer,
     distribute or otherwise dispose of the Programs or the Documentation or (b)
     use the Programs to provide services to any third party that is active in
     the brokerage business or could be construed to be a "Broker General
     Agent," "broker," "field agent" or "Managing General Agency," without
     obtaining the prior consent of ChannelPoint.

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                    ARTICLE 5. REPRESENTATIONS AND WARRANTIES

     5.1. OWNER REPRESENTATIONS AND WARRANTIES.

          5.1.1. Owner represents and warrants that it is a corporation duly
          organized, validly existing and in good standing under the laws of the
          Commonwealth of Virginia, with its principal place of business as
          indicated in the first paragraph of this Agreement.

          5.1.2. Owner represents and warrants that the execution, delivery and
          performance of this Agreement by Owner and all instruments and
          documents to be delivered by Owner hereunder: (a) are within the
          corporate power of Owner; (b) have been duly authorized by all
          necessary or proper corporate action; (c) are not in contravention of
          any provision of the certificate of incorporation or bylaws of Owner;
          (d) will not violate any law or regulation or any order or decree of
          any court of governmental instrumentality; (e) will not conflict with,
          constitute a breach of, or in any way violate the terms of any
          indenture, mortgage, deed of trust, lease, arrangement, understanding
          or agreement, or other instrument to which Owner is a party or by
          which Owner or any of its property is bound, to the extent any such
          conflict, breach or violation would have a material adverse effect on
          the financial condition of Owner or on the ability of Owner to perform
          its obligations hereunder, or would have a material adverse effect on
          the value of the Programs; and (f) do not require any filing or
          registration with or the consent or approval of, any governmental
          body, agency, authority or any other person, which has not been made
          or obtained previously (excluding (i) any filings under the
          Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended (the
          "HSR Act"), and (ii) any filings Purchaser may desire to make with the
          United States Copyright Office, Patent and Trademark Office or other
          governmental agency to reflect its acquisition of title to certain
          intellectual property assets hereunder). This Agreement has been duly
          executed and delivered by Owner and constitutes a legal, valid and
          binding obligation of Owner, enforceable against Owner in accordance
          with its terms, except as such enforceability may be limited by
          applicable insolvency and other laws affecting creditors' rights
          generally or by the availability of equitable remedies.

          5.1.3. Owner represents and warrants that the relevant portions of the
          Programs shall substantially conform in all material respects to the
          general description, features and functionality set forth in the
          "p.d.,q. 2000 Training Manual, Version 3.0," or in the "p.d.,q. Lite
          Version 4.0 User Manual."

          5.1.4. Owner represents and warrants that neither the Programs nor the
          Hardware contain any copy protection device, computer virus, Trojan
          horses, worm or other software routines that are intended to disable,
          erase, or otherwise harm the Programs or Hardware or other software or
          hardware used with the Programs or Hardware.

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          5.1.5. Owner has previously delivered to Purchaser certain unaudited
          financial schedules attached hereto as Exhibit J detailing certain
          historical costs (collectively, the "Financial Schedules"). The
          Financial Schedules are accurate and complete in all material respects
          for the periods referred to therein, and are consistent with the books
          and records of the Owner.

          5.1.6. The Assigned Agreements collectively constitute all of the
          agreements, contracts, understanding or arrangements necessary to
          enable Purchaser to support, distribute, operate and commercially
          exploit the Programs in the manner in which the Programs are currently
          being supported, distributed, operated and commercially exploited.
          Owner has no knowledge of any basis upon which any party to any
          Assigned Agreement (other than the agreements set forth in Exhibit I
          hereto) may object to (a) the assignment to Purchaser of any right
          under such Assigned Agreement, or (b) the delegation to or performance
          by Purchaser of any obligation under such Assigned Agreement. Except
          for the End-User Agreements marked "N/A" in Exhibit C, Owner has made
          available to Purchaser or its advisers true and correct copies of the
          Assigned Agreements for review.

          5.1.7. With respect to the Technology and the Hardware, no action,
          suit, proceeding or investigation of any nature (including, but not
          limited to, claims that the Technology or Hardware infringe any
          patent, trade secret or other intellectual property right of any third
          party) is pending or, to the best of Owner's knowledge, threatened in
          writing against Owner, nor, to the best knowledge of Owner, is there
          any basis therefor. There is no judgment, decree, injunction, rule or
          order of any court, governmental department, commission agency,
          instrumentality or arbitrator or other similar ruling outstanding
          against Owner affecting the Programs or the Hardware.

          5.1.8. Owner represents and warrants that Purchaser shall receive,
          pursuant to this Agreement as of the Closing Date, complete and
          exclusive right, title, and interest in and to all tangible and
          intangible property rights existing in the Programs subject only to
          the rights reserved and retained pursuant to ARTICLE 4 of this
          Agreement, and subject to the rights of third parties as set forth in
          ARTICLE 6 (concerning software components licensed from third parties
          and contained in the Programs), ARTICLE 7 (concerning software
          components purchased from a third party and contained in the Programs)
          ARTICLE 8 (concerning copies of the Programs licensed to end-users)
          and ARTICLE 10 (concerning software used in the development and
          maintenance of the Programs) of this Agreement. Subject to the
          foregoing exceptions, Owner represents and warrants that it has
          developed the Programs entirely through its own efforts for its own
          account and that the Programs and the Hardware are free and clear of
          all liens, claims, encumbrances, security interests, rights, or
          equities whatsoever of any third party.

          5.1.9. The Technology includes all proprietary rights, patent rights
          of which Owner is aware, copyrights, trade secrets, and/or other
          intellectual property rights

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          required to reproduce, develop, maintain, support, distribute, operate
          and create object versions of the Programs as currently operated by
          Owner and to fulfill all outstanding obligations contained in the
          End-User Agreements (collectively the "Intellectual Property").

          5.1.10. Owner represents and warrants that all registered copyrights,
          trademarks and trademark applications which are owned by Owner and are
          used by Owner in connection with the Technology are listed in Exhibit
          A (with respect to copyrights) and Exhibit E (with respect to
          trademarks). All such trademarks and trademark applications have been
          duly registered in, filed in or issued by the United States Patent and
          Trademark Office or the corresponding offices of other countries, and
          have been properly maintained and renewed in accordance with all
          applicable provisions of law and administrative regulations in the
          United States and each such country, and all such registered
          copyrights have been duly registered in, filed in or issued by the
          United States Copyright Office or the corresponding offices of other
          countries. Owner has not prepared or filed any patent applications,
          and no patents have been issued to Owner in any country, relating to
          the Technology.

          5.1.11. Owner represents and warrants that, except for royalties
          payable under the Remarketing Agreements and Development Licenses and
          sums payable under the Acquisition Agreement, Owner is not under any
          obligation to pay any third party royalties or other fixed or
          contingent amounts with respect to the Technology or the Intellectual
          Property, including, but not limited to, any royalties or other fixed
          or contingent amounts based upon the sale, license, distribution or
          other use or exploitation of the Technology or the Hardware.

          5.1.12. Owner represents and warrants that the Programs do not
          infringe, conflict with or violate any intellectual property right of
          any kind (including, without limitation, any trade secret right) or
          similar rights of any third party; provided, however, that with
          respect to patent rights, Owner represents and warrants only that the
          Programs do not infringe, conflict with or violate the claims of any
          patent existing and issued as of the date hereof. Owner is not aware
          of any violation or infringement by any person of any Intellectual
          Property nor is the Intellectual Property subject to any outstanding
          order, decree, judgment or stipulation. Owner represents and warrants
          that it has taken and will take all reasonable security measures to
          protect the secrecy, confidentiality and value of all Intellectual
          Property transferred in accordance with this Agreement. Owner agrees
          to promptly inform the Purchaser of any such claim of which it becomes
          aware arising or threatened in the future with respect to the
          Intellectual Property or any part of the Technology or the Hardware.

          5.1.13. Owner represents and warrants that, except with respect to
          portions of the Programs supplied by third parties as set forth in
          ARTICLE 6 (concerning software components licensed from third parties
          and contained in the Programs), ARTICLE

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          7 (concerning software components purchased from a third party and
          contained in the Programs) and ARTICLE 10 (concerning software used in
          the development and maintenance of the Programs) of this Agreement,
          all personnel, including employees, agents, consultants, and
          contractors, who have contributed to or participated in the conception
          and development of the Technology either (a) have been party to a
          for-hire relationship with Owner that has accorded Owner full,
          effective, and exclusive original ownership of all tangible and
          intangible property thereby arising with respect to the Technology or
          (b) have executed appropriate instruments of assignment in favor of
          Owner as assignee that have conveyed to Owner full, effective, and
          exclusive ownership of all tangible and intangible property thereby
          arising with respect to the Technology. Owner has made available to
          Purchaser or its advisers true and correct copies of all such
          instruments of assignment for review.

          5.1.14. Owner represents and warrants that the Programs record, store,
          process, calculate and present calendar dates falling on and after
          (and, if applicable, spans of time including) January 1, 2000, and
          will calculate any information dependent on or relating to such dates
          in the same manner (and with the same functionality, data integrity
          and performance) as the Programs record, store, process, calculate and
          present calendar dates on or before December 31, 1999 or any
          information dependent on or relating to such dates. None of the
          Programs will lose functionality with respect to the introduction of
          records containing dates falling on or after January 1, 2000.

          5.1.15. Owner represents and warrants that upon delivery of the
          Hardware to Purchaser and payment in full of the Purchase Price,
          Purchaser shall obtain good and marketable title to the Hardware, free
          from any lien or encumbrance (except for such liens or encumbrances as
          may be imposed by Purchaser's creditors).

          5.1.16. The representations and warranties set forth in Sections 4.2
          (other than subsection (g) thereof) and 4.3 of the Purchase Agreement
          dated the date hereof between Purchaser and General Electric Capital
          Corporation (the "Purchase Agreement") are hereby incorporated by
          reference, with Owner hereby making the representations and warranties
          made by General Electric Capital Corporation in such Sections of the
          Purchase Agreement. Owner further represents and warrants that the
          office of Owner in which its investment decision was made is located
          at the address of Owner first set forth in this Agreement.

     5.2. PURCHASER REPRESENTATIONS AND WARRANTIES.

          5.2.1. Purchaser represents and warrants that it is a corporation duly
          organized, validly existing and in good standing under the laws of the
          State of Delaware, with its principal place of business as indicated
          in the first paragraph of this Agreement.

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          5.2.2. Purchaser represents and warrants that the execution, delivery
          and performance of this Agreement by Purchaser and all instruments and
          documents to be delivered by Purchaser hereunder: (a) are within the
          corporate power of Purchaser; (b) have been duly authorized by all
          necessary or proper corporate action; (c) are not in contravention of
          any provision of the certificate of incorporation or bylaws of
          Purchaser; (d) will not violate any law or regulation or any order or
          decree of any court of governmental instrumentality; (e) will not
          conflict with, constitute a breach of, or in any way violate the terms
          of any indenture, mortgage, deed of trust, lease, agreement, or other
          instrument to which Purchaser is a party or by which Purchaser or any
          of its property is bound, to the extent any such conflict, breach or
          violation would have a material adverse effect on the financial
          condition of Purchaser or on the ability of Purchaser to perform its
          obligations hereunder; and (f) do not require any filing or
          registration with or the consent or approval of, any governmental
          body, agency, authority or any other person, which has not been made
          or obtained previously (excluding (i) any filings under the HSR Act,
          and (ii) any filings Purchaser may desire to make with the United
          States Copyright Office, Patent and Trademark Office or other
          governmental agency to reflect its acquisition of title to certain
          intellectual property assets hereunder). This Agreement has been duly
          executed and delivered by Purchaser and constitutes a legal, valid and
          binding obligation of Purchaser, enforceable against Purchaser in
          accordance with its terms, except as such enforceability may be
          limited by applicable insolvency and other laws affecting creditors'
          rights generally or by the availability of equitable remedies.

          5.2.3. The rights, preferences, privileges and restrictions of the
          Shares are as stated in the Restated Certificate of Incorporation of
          the Purchaser (the "Restated Certificate") attached as Exhibit B to
          the Purchase Agreement. The shares of the Purchaser's Common Stock to
          be issued upon conversion of the Shares (the "Conversion Shares") have
          been duly and validly reserved for issuance. When issued in compliance
          with the provisions of this Agreement and the Restated Certificate,
          the Shares and the Conversion Shares will be duly and validly issued,
          fully paid and nonassessable, and will be free of any preemptive
          rights, liens, encumbrances or other restrictions on transfer;
          provided, however, that the Shares and the Conversion Shares may be
          subject to restrictions on transfer under state and/or federal
          securities laws as set forth in the Purchase Agreement as otherwise
          required by such laws at the time a transfer is proposed. The
          representations of Purchaser as to its capitalization set forth in
          Section 3.2 of the Purchase Agreement are hereby incorporated by
          reference.

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                   ARTICLE 6. THIRD-PARTY SOFTWARE COMPONENTS

     6.1. THIRD PARTY AUTHORIZATION. Owner represents and warrants that it has
     duly obtained the right and license to use, copy, modify, and distribute
     the software components contained in the Programs pursuant to the
     Remarketing Agreements identified in Exhibit B and the Acquisition
     Agreement; that the Programs contain no other software components in which
     any third party may claim superior or joint ownership; and that the
     Programs are not derivative works of any other software programs not owned
     in their entirety by Owner.

     6.2. REMARKETING AGREEMENTS. Owner represents and warrants that (a) each
     Remarketing Agreement is in full force and effect in accordance with its
     terms without modification or amendment and without default by either party
     thereto; (b) no condition exists which, with or without the giving of
     notice or passage of time, would constitute a breach under any Remarketing
     Agreements, (c) each Remarketing Agreement grants Owner the full and
     effective right and license to use, copy, modify, display and distribute
     the pertinent software components as part of the Programs; (d) each
     Remarketing Agreement provides only for the payment of fees and royalties
     that, to the extent accrued as of the Closing Date, will have been paid in
     full; (e) except for any Remarketing Agreement specifically identified in
     Exhibit I hereto, each Remarketing Agreement is freely assignable to and
     assumable by Purchaser pursuant to this Agreement, without the requirement
     of obtaining any consent or approval or giving any prior or subsequent
     notice; and (f) Owner has not received notice that any party to any
     Remarketing Agreement intends to terminate or exercise any remedy under
     such Remarketing Agreement.

     6.3. REMARKETING AGREEMENTS ASSIGNMENT. Effective as of the Closing Date,
     Owner hereby agrees to assign, transfer, and convey the Remarketing
     Agreements to Purchaser, and Purchaser hereby agrees to assume the
     obligations of Owner set forth in the Remarketing Agreements and agrees to
     indemnify and hold harmless Owner from and against any Damages resulting
     from failure of Purchaser to perform its obligations under the Remarketing
     Agreements in accordance with their terms after the Closing Date. Owner
     agrees to indemnify and hold harmless Purchaser from and against any
     Damages resulting from failure of Owner to perform its obligations
     (including any payment obligations accruing) under the Remarketing
     Agreements in accordance with their terms prior to the Closing Date. Owner
     and Purchaser shall jointly notify all licensors under the Remarketing
     Agreements of the foregoing assignment and assumption.

                        ARTICLE 7. ACQUISITION AGREEMENT

     7.1. ACQUISITION AGREEMENT. Purchaser recognizes that certain components of
     the software comprising the Programs were acquired by Owner from T.U.G.,
     Inc., under the Agency Automation Software Package Sales Agreement between
     T.U.G., Inc. and Owner dated December 29, 1995 (the "Acquisition
     Agreement"), and that Owner

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     remains subject to certain ongoing payment obligations under the
     Acquisition Agreement. Prior to Closing, Owner shall be solely responsible
     for all ongoing payment obligations under the Acquisition Agreement and
     shall indemnify and hold harmless Purchaser for any liability therefor.
     Owner represents and warrants that (a) all payment obligations under the
     Acquisition Agreement that have accrued as of the Closing Date will have
     been paid in full; (b) the Acquisition Agreement is in full force and
     effect in accordance with its terms without modification or amendment and
     without default by it, or to its knowledge by any other party thereto, (c)
     no condition exists which, with or without the giving of notice or passage
     of time, would constitute a breach under the Acquisition Agreement; (d) the
     Acquisition Agreement grants Owner the full and effective right and license
     to use, copy, modify, and distribute the pertinent software components as
     part of the Programs; (e) the Acquisition Agreement is freely assignable to
     and assumable by Purchaser pursuant to this Agreement, without the
     requirement of obtaining any consent or approval or giving any prior or
     subsequent notice; and (f) Owner has not received notice that T.U.G., Inc.
     or any successor in interest thereto intends to terminate or exercise any
     remedy under such Acquisition Agreement.

7.2. ACQUISITION AGREEMENT ASSIGNMENT. Effective as of the Closing Date, Owner
     hereby agrees to assign, transfer and convey the Acquisition Agreement to
     Purchaser, and Purchaser hereby agrees to assume the obligations of Owner
     set forth in the Acquisition Agreement (with the exception of any remaining
     payment obligations of Owner thereunder) and agrees to indemnify and hold
     harmless Owner from and against any Damages resulting from failure of
     Purchaser to perform its obligations under the Acquisition Agreement after
     the Closing Date. Owner agrees that, as of the Closing Date, (a) it will
     have terminated any provisions in the Acquisition Agreement setting forth
     ongoing payment obligations, or (b) that Owner will remain liable for any
     such ongoing payment obligations that are not terminated prior to the
     Closing Date, and agrees to indemnify and hold harmless Purchaser from and
     against any Damages resulting from Owner's failure to perform its
     obligations under this sentence. Owner agrees to indemnify and hold
     harmless Purchaser from and against any Damages resulting from failure of
     Owner to perform its obligations (including payment obligations accruing)
     under the Acquisition Agreement prior to the Closing Date. Owner and
     Purchaser shall jointly notify T.U.G., Inc. or any successor in interest
     thereto of the foregoing assignment and assumption. Notwithstanding the
     provisions of subsection (b) above, Purchaser shall be responsible for
     paying royalty payments under the Acquisition Agreement in an amount equal
     to [...***...] of the license fees charged by Purchaser to any end-user or
     customer (in any new or upgrade installations) in consideration for a
     license to use the Agency Automation Software (as defined in the
     Acquisition Agreement), to the extent such license fees exceed [...***...];
     provided that the foregoing limitation shall not apply to any other pricing
     mechanisms used by Purchaser in connection with the Agency Automation
     Software, including transaction fees, service fees, development

* CONFIDENTIAL TREATMENT REQUESTED

                                       11
<PAGE>   12

     fees, maintenance fees or any other fees that are clearly distinguished
     from license fees in Purchaser's license agreements with such end-user or
     customer.

                         ARTICLE 8. END-USER AGREEMENTS

     8.1. GRANTS TO THIRD PARTIES. Owner represents and warrants that it has
     granted rights in the Programs to third parties solely pursuant to the
     nonexclusive End-User Agreements, and the following other non-exclusive
     agreements:

          8.1.1. Value Added Remarketing Agreement between Owner and Cybertek
          Corporation, dated August 4, 1998 (the "Cybertek Agreement").

     8.2. END-USER AGREEMENTS. Owner represents and warrants that (a) each
     End-User Agreement is in full force and effect in accordance with its terms
     without modification or amendment and without default by it, or to its
     knowledge by any other party thereto; (b) no condition exists which, with
     or without the giving of notice or passage of time, would constitute a
     breach under any of the End-User Agreements, (c) each End-User Agreement
     grants the licensee thereunder solely the nonexclusive right and license to
     use the Programs; (d) each End-User Agreement provides only for rendering
     of services (including warranty coverage, maintenance, and support) that,
     to the extent required to have been performed as of the Closing Date, will
     have been performed in full; (e) except for any End-User Agreement
     specifically identified in Exhibit I hereto, each End-User Agreement is
     freely assignable to and assumable by Purchaser pursuant to this Agreement,
     without the requirement of obtaining any consent or approval or giving any
     prior or subsequent notice; (f) Owner has not received notice that any
     party to any End-User Agreement intends to terminate or exercise any remedy
     under such End-User Agreement; and (g) each End-User Agreement marked as
     "N/A" in Exhibit C is substantially similar to the End-User Agreements for
     the same version of the Programs marked as "Provided" in Exhibit C.

     8.3. END-USER AGREEMENTS ASSIGNMENT. Effective as of the Closing Date,
     Owner hereby agrees to assign, transfer, and convey the End-User Agreements
     to Purchaser, and Purchaser hereby agrees to assume the obligations of
     Owner set forth in such End-User Agreements and agrees to indemnify and
     hold harmless Owner from and against any Damages resulting from failure of
     Purchaser to perform its obligations under the End-User Agreements in
     accordance with their terms after the Closing Date. Owner agrees to
     indemnify and hold harmless Purchaser from and against any Damages
     resulting from failure of Owner to perform its obligations under the
     End-User Agreements in accordance with their terms prior to the Closing
     Date. Owner and Purchaser shall jointly notify all end-users under the
     End-User Agreements of the foregoing assignment and assumption. It is
     mutually agreed that Owner shall retain all amounts previously paid to
     Owner under the End-User Agreements and that, to the extent further
     payments may be made thereunder after the Closing Date, Purchaser

                                       12
<PAGE>   13

     shall be entitled to receive them directly from such end-users. If such
     further payments nonetheless are made to Owner, Owner shall remit such
     payments to Purchaser.

     8.4. CYBERTEK AGREEMENT. Owner represents and warrants that (a) the
     Cybertek Agreement is in full force and effect in accordance with its terms
     without modification or amendment and without default by it, or to its
     knowledge by any other party thereto; (b) no condition exists which, with
     or without the giving of notice or passage of time, would constitute a
     breach under any Cybertek Agreement; (c) the Cybertek Agreement grants the
     licensee thereunder solely the nonexclusive rights and license to market
     the Programs to end-users and to install copies of the Programs internally
     for testing and support purposes; and (d) Owner has not received notice
     that Cybertek Corporation or any successor in interest thereto intends to
     terminate or exercise any remedy under the Cybertek Agreement.

     8.5. CYBERTEK AGREEMENT ASSIGNMENT. Effective as of the Closing Date, Owner
     hereby agrees to assign, transfer, and convey the Cybertek Agreement to
     Purchaser, and Purchaser hereby agrees to assume the obligations of Owner
     set forth in the Cybertek Agreement and agrees to indemnify and hold
     harmless Owner from and against any Damages resulting from failure of
     Purchaser to perform its obligations under the Cybertek Agreement in
     accordance with its terms after the Closing Date. Owner agrees to indemnify
     and hold harmless Purchaser from and against any Damages resulting from
     failure of Owner to perform its obligations under the Cybertek Agreement in
     accordance with its terms prior to the Closing Date. It is mutually agreed
     that Owner shall retain all amounts previously paid to Owner under the
     Cybertek Agreement and that, to the extent further payments may be made
     thereunder after the Closing Date, Purchaser shall be entitled to receive
     them directly. If such further payments nonetheless are made to Owner,
     Owner shall remit such payments to Purchaser.

                        ARTICLE 9. TRANSITION ASSISTANCE

     9.1. COOPERATION. Owner and Purchaser shall cooperate in good faith in
     order to accomplish the effective and orderly transition to Purchaser of
     the Programs and support for the clients of Owner using such Programs, as
     follows:

          9.1.1. Attached hereto as Exhibit F is a list of employees of Owner
          involved in the development, maintenance, sale and support of the
          Programs (the "Programs Employees"). Owner hereby consents to
          Purchaser's offering employment to the Programs Employees, on terms
          and conditions to be separately negotiated by the respective Programs
          Employees and Purchaser. Any decisions as to whether or not to accept
          such offers of employment shall be made in the sole discretion of the
          relevant Programs Employees. Purchaser shall extend offers to any
          Programs Employees it wishes to employ no later than two (2) days
          after the Closing Date unless otherwise agreed by the parties. Prior
          to extending any such offers, Purchaser shall inform Owner of the
          Programs Employees to which it intends to extend offers. Purchaser
          shall cooperate with Owner in the timing of its

                                       13
<PAGE>   14

          communications with and making of offers to Programs Employees in
          order to allow Owner to simultaneously communicate with any Programs
          Employees to which Purchaser does not intend to extend offers of
          employment. Any decisions regarding the continued employment by Owner
          of any Programs Employees to whom Purchaser does not extend employment
          offers within such two (2) day period (or such other period as is
          agreed by the parties), or who do not accept any such offer extended
          by Purchaser, shall be made in Owner's sole discretion. Purchaser
          shall bear no responsibility with regard to any Programs Employees to
          whom Purchaser does not extend offers of employment.

          9.1.2. Owner shall provide transition assistance to Purchaser for the
          time reasonably necessary, not to exceed six (6) months, to ensure an
          effective and orderly transition of the business supported by the
          Programs and the clients of Owner using such Programs, and shall
          cooperate in good faith with Purchaser in the transfer to Purchaser of
          responsibilities toward end-users. Such assistance shall include, but
          not be limited to, (a) transferring knowledge of the Programs to
          designated Purchaser personnel, (b) introducing Purchaser to end-users
          through joint visits to such end-users with Owner and Purchaser
          personnel and (c) assisting Purchaser with the transition of customer
          support obligations to Purchaser, (d) allowing Purchaser to access and
          use the facilities of Owner and to house the Hardware and Purchaser
          personnel for a mutually agreed period of time for the purposes
          described herein, (e) assisting Purchaser with the transition of key
          customer accounts, (f) participating at Purchaser's request, subject
          to Owner's discretion, in joint public or company announcements
          regarding Purchaser's acquisition and support of the Programs; (g)
          delivering the Hardware to Purchaser; and (h) providing such other
          transition services as are reasonably requested by Purchaser and
          agreed to by Owner. The parties to this Agreement shall jointly
          develop and agree to a transition plan (the "Transition Plan") within
          thirty (30) days of the Closing Date which shall specify each party's
          responsibilities in accomplishing the foregoing objectives.

          9.1.3. Owner shall pay to Purchaser, no later than sixty (60) days
          after the Closing Date, the sum of [...***...] (the "Transition
          Payment"). It is the intention of the parties that Purchaser will use
          the Transition Payment the pay salaries and other expenses associated
          with any Programs Employees hired by Purchaser under Section 9.1.1.

          9.1.4. In accordance with its obligation to Support (as defined in
          Section 13.1) the Programs following the Closing Date under Section
          13.1, Purchaser shall maintain a staffing level with regard to the
          Programs substantially similar to that maintained by Owner prior to
          the Closing Date. Notwithstanding the foregoing, Purchaser shall be
          free to achieve such staffing level through outsourcing, or to replace
          employees involved in Supporting the Programs as it deems appropriate
          in its reasonable judgment.

* CONFIDENTIAL TREATMENT REQUESTED

                                       14
<PAGE>   15

           9.1.5. Owner shall introduce Purchaser to Patni Computer Services
           Ltd. ("Patni") and endeavor to facilitate an agreement between
           Purchaser and Patni containing terms and conditions similar to the
           terms and conditions under which Owner has employed the services of
           Patni with respect to the Programs.

                        ARTICLE 10. ANCILLARY AGREEMENTS

     10.1. MAINTENANCE AGREEMENTS AND DEVELOPMENT LICENSES. Exhibit G hereto
     sets forth a list of (a) maintenance agreements pertaining to the Hardware
     (the "Maintenance Agreements") and (b) agreements licensing to Owner
     certain software packages used in the development and maintenance of the
     Programs (the "Development Licenses"). Owner represents and warrants that
     (a) each Maintenance Agreement and Development License is in full force and
     effect in accordance with its terms without modification or amendment and
     without default by it, or to its knowledge by any other party thereto; (b)
     no condition exists which, with or without the giving of notice or passage
     of time, would constitute a breach under any Maintenance Agreement or
     Development License; (c) each Development License grants Owner the full and
     effective right to use the pertinent software packages in the development
     and maintenance of the Programs; (d) each Maintenance Agreement and
     Development License provides only for the payment of fees and royalties
     that, to the extent accrued as of the Closing Date, will have been paid in
     full; and (e) Owner has not received notice that any party to any
     Maintenance Agreement or Development License intends to terminate or
     exercise any remedy under such Maintenance Agreement or Development
     License.

     10.2. MAINTENANCE AGREEMENTS AND DEVELOPMENT LICENSES ASSIGNMENT. Effective
     as of the Closing Date, Owner hereby agrees to assign, transfer and convey
     to Purchaser the Maintenance Agreements and the Development Licenses, and
     Purchaser hereby agrees to assume the obligations of Owner set forth in
     such Maintenance Agreements and Development Licenses and agrees to
     indemnify and hold harmless Owner from and against any Damages resulting
     from failure of Purchaser to perform its obligations under the Maintenance
     Agreements or the Development Licenses in accordance with their terms after
     the Closing Date. Owner agrees to indemnify and hold harmless Purchaser
     from and against any Damages resulting from failure of Owner to perform its
     obligations under the Maintenance Agreements or the Development Licenses in
     accordance with their terms prior to the Closing Date. Owner and Purchaser
     shall jointly notify all service providers under the Maintenance Agreements
     and licensors under the Development Licenses of the foregoing assignment
     and assumption.

                         ARTICLE 11. FURTHER ASSURANCES

     11.1. COOPERATION IN TRANSFER. Owner shall, without further consideration,
     execute and deliver such further conveyance instruments and take such
     further actions as may

                                       15
<PAGE>   16

     be necessary to procure, maintain, perfect, and enforce the full benefits,
     enjoyment, rights, title and interest, on a worldwide basis of the
     Technology and the Hardware. Owner therefore agrees that upon Purchaser's
     written request and at Purchaser's expense Owner shall, as reasonably
     necessary, (a) execute, acknowledge, and deliver any affidavits or
     documents of assignment and conveyance regarding the Technology or the
     Hardware; (b) provide testimony in connection with any proceeding affecting
     the right, title, or interest of Purchaser in the Technology or the
     Hardware; and (c) perform any other acts deemed necessary to carry out the
     intent of this Agreement.

     11.2.  AUDIT. After Closing, Owner and its third party auditors shall
     render any assistance and cooperation reasonably required and requested in
     writing by Purchaser to conduct an independent audit, which shall include
     the production of audited financial statements, of the business conducted
     by Owner concerning the Programs (the "P.D.,Q. Business") for three (3)
     years prior to Closing. For the purposes of conducting such audit Owner
     shall permit Purchaser access to pertinent books and records concerning the
     P.D.,Q. Business during normal business hours at times mutually agreed upon
     by the parties.

                      ARTICLE 12. ACKNOWLEDGMENT OF RIGHTS

     12.1.  PURCHASER RIGHTS. In furtherance of this Agreement, Owner hereby
     acknowledges that, from and after the Closing Date, Purchaser has acceded
     to all of Owner's right, title, and standing to:

            12.1.1. Receive all rights and benefits pertaining to the
            Technology, the Hardware, the Remarketing Agreements, the
            Acquisition Agreement, the End-User Agreements, the Cybertek
            Agreement, the Maintenance Agreements and the Development Licenses;

            12.1.2. Institute and prosecute all suits and proceedings and take
            all actions that Purchaser, in its sole discretion, may deem
            necessary or proper to collect, assert, or enforce any claim, right,
            or title of any kind in, to or under any and all of the Technology,
            the Hardware, the Remarketing Agreements, the Acquisition Agreement,
            the End-User Agreements, the Cybertek Agreement, the Maintenance
            Agreements and the Development Licenses; and

            12.1.3. Defend and compromise any and all such action, suits, or
            proceedings relating to such transferred and assigned rights, title,
            interest, and benefits, and perform all other such acts in relation
            thereto as Purchaser, in its sole discretion, deems advisable.

               ARTICLE 13. PROGRAMS PROMOTION; SOURCE CODE ESCROW

     13.1.  MAINTENANCE AND PROMOTION OF PROGRAMS. As additional consideration
     for the assets, rights and ownership interests acquired by Purchaser
     hereunder, Purchaser shall,

                                       16
<PAGE>   17

     for a period of two (2) years following the Closing Date, use commercially
     reasonable efforts actively to promote, maintain, support, market and
     upgrade (collectively, such activities constituting "Support") the
     Programs, and in any event shall conduct such activities on a level at
     least equivalent to that performed by Owner prior to the Closing Date. The
     following procedure shall be used to determine whether Purchaser is
     fulfilling its obligations under this Section 13.1:

           13.1.1. In the event that Owner is dissatisfied with Purchaser's
           activities pursuant to Section 13.1, it shall have the right to
           convene an arbitration proceeding to determine whether Purchaser is
           satisfying its obligations under Section 13.1. If the arbitrator(s)
           determine that Owner has shown by clear and convincing evidence that
           Purchaser has demonstrated a pattern of failing to (a) maintain the
           Programs properly, or (b) to provide effective support to end users
           of the Program, Purchaser shall be deemed in breach of its
           obligations under Section 13.1. In reaching its determination, the
           arbitrator shall specifically consider (a) with regard to maintaining
           the Programs properly, whether Purchaser has demonstrated a pattern
           of failing to maintain the distributed code to the Programs in
           reasonably error-free condition, or of failing to keep current
           Program functionality with regard to industry and market
           requirements; and (b) with regard to providing effective support to
           end users, whether Purchaser has demonstrated a pattern of
           introducing defects to the Programs that are injurious to the
           businesses of end users, or of failing to cure reported defects in a
           timely manner consistent with industry standards and reasonable
           customer expectations.

     13.2. RIGHT TO REACQUIRE PROGRAMS. Purchaser acknowledges that Purchaser's
     obligations under Section 13.1 constituted a material inducement to Owner's
     entering into this Agreement, and accordingly agrees that any breach by
     Purchaser of Purchaser's obligations under Section 13.1, as determined by
     an arbitrator's ruling in Owner's favor in accordance with the procedures
     set forth in Section 13.1.1 above, shall entitle Owner to reacquire from
     Purchaser all right, title and interest in and to the Programs, Assigned
     Agreements and Trademarks transferred to Purchaser hereunder (hereinafter,
     such right to reacquire to be referred to as the "Option"). In the event of
     a breach of Section 13.1, as determined by an arbitrator's ruling in
     Owner's favor in accordance with the procedures set forth in Section 13.1.1
     above, which breach has not been cured within thirty (30) days after Owner
     has provided notice thereof to Purchaser, Owner may exercise the Option by
     providing written notice (the "Option Notice") to Purchaser and paying to
     Purchaser the fair market value of the Programs in their then current form,
     as determined by a third party auditor mutually acceptable to the parties.
     In the event that the parties are unable to agree to an acceptable auditor
     within seven (7) days after the date of the Option Notice, the fair market
     value of the Programs shall be determined by a panel of three auditors,
     with one chosen by each party and a third chosen by the first two auditors.
     Notwithstanding the foregoing, in the event that Purchaser is in Bankruptcy
     (as hereinafter defined) as of the date of the Option Notice, Purchaser may
     exercise the Option by either, at Owner's choice, (a) paying the fair
     market value of the Programs, determined as set forth above, or

                                       17
<PAGE>   18

     (b) delivering to Purchaser the Shares received by Owner hereunder.
     Purchaser shall cooperate fully with Owner in executing all documents
     necessary to effectuate Owner's reacquisition of the Programs, Remarketing
     Agreements and Trademarks under the Option. As security for Purchaser's
     obligations under this ARTICLE 13, Purchaser will grant to Owner a lien and
     security interest in the Programs (including without limitation all
     copyright registrations thereof) and Trademarks pursuant to a security
     agreement to be executed by the parties at the Closing hereunder. As used
     in this Section 13.2, the term "Bankruptcy" shall mean the institution of
     any proceeding by or against Purchaser seeking relief, reorganization or
     arrangement under any laws relating to bankruptcy or insolvency; the
     assignment for the benefit of creditors, or upon the appointment of a
     receiver, liquidator or trustee, of any of Purchaser's property or assets;
     or the liquidation, dissolution or winding up of Purchaser's business.

     13.3. SOURCE CODE ESCROW.

           13.3.1. Pursuant to a source code escrow agreement in a form to be
           mutually agreed upon by both parties (the "Escrow Agreement"),
           Purchaser shall deposit a copy of the source code and all
           documentation for the Programs (collectively, the "Deposit") with a
           third party escrow agent reasonably acceptable to both parties (the
           "Escrow Agent"), no later than thirty (30) days after Purchaser's
           receipt thereof under Section 3.1. The Deposit will be held in escrow
           as security for the Option, for a period of two (2) years following
           the Closing Date. During such two (2) year period, the Deposit will
           be updated and kept current by Purchaser as changes are made to any
           part of the Programs. Purchaser agrees continuously to store, deposit
           and maintain the Deposit for the benefit of Owner.

           13.3.2. Purchaser shall provide a copy of the Escrow Agreement to
           Owner upon request, and Owner shall have the right to verify the
           completeness and currency of the Deposit upon reasonable notice to
           the Escrow Agent and Purchaser.

           13.3.3. The Deposit shall be held in escrow by the Escrow Agent and
           Owner shall, upon payment of the duplication costs and other
           reasonable handling charges of the Escrow Agent, be entitled to
           obtain a copy of the Deposit from the Escrow Agent upon Owner's
           exercise of the Option under Section 13.2.

                    ARTICLE 14. LIMITED WARRANTY; NO SUPPORT

     14.1. LIMITED WARRANTY. Other than the representations and warranties
     explicitly set forth in this Agreement, OWNER WILL ASSIGN THE PROGRAMS AND
     HARDWARE TO PURCHASER "AS IS," AND OWNER DISCLAIMS ALL WARRANTIES EXPRESS
     OR IMPLIED WITH RESPECT TO THE PROGRAMS AND HARDWARE, INCLUDING WITHOUT
     LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
     PURPOSE.

                                       18
<PAGE>   19

     14.2. NO SUPPORT. Except as may otherwise be expressly provided in a
     separate agreement, Owner shall not be responsible to Purchaser for, or
     have any duty to conduct or perform, any training or instruction; any
     presale or postsale marketing support; any licensing, sublicensing,
     leasing, or distribution; or any modification, correction, updating,
     enhancement, or technical support of the Programs.

                          ARTICLE 15. INDEMNIFICATION

     15.1. INDEMNIFICATION FOR BREACH OF REPRESENTATION AND WARRANTIES. Each
     party hereto shall indemnify and hold harmless the other party, and such
     party's directors, officers, employees and agents, from and against all
     Damages (as defined in Section 15.4) resulting from, arising from, based on
     or relating to such party's breach of its representations and warranties
     hereunder or in any certificate, document or instrument furnished by each
     party pursuant to this Agreement or in connection with the transactions
     contemplated hereby; provided, however, that Owner shall have no obligation
     under this ARTICLE 15 with respect to any Damages to the extent such
     Damages would not have been incurred but for (a) modifications made by
     Purchaser to the Programs or Hardware; and/or (b) Purchaser's combination
     of the Programs and/or Hardware, or operation or use thereof in combination
     with, equipment, data or software not furnished by Purchaser except for any
     combination which is specified in the Program documentation or that
     otherwise forms part of the normal operating environment for the Programs.

     15.2. TAX INDEMNIFICATION. Purchaser shall indemnify and hold harmless
     Owner, and Owner's directors, officers, employees and agents, from and
     against all Damages (as defined in Section 15.4) resulting from, arising
     out of, based on or relating to any taxes for which Purchaser is liable
     under Section 1.5.

     15.3. SURVIVAL. All representations, warranties, covenants, agreements and
     obligations set forth in this Agreement or any other certificate,
     instrument or document furnished in connection with this Agreement or the
     transactions contemplated hereby shall survive the consummation of the
     transactions contemplated hereby. The representations, warranties,
     covenants and obligations of Owner, and the rights and remedies that may be
     exercised by Purchaser, shall not be limited or otherwise affected by or as
     a result of any information furnished to, or any investigation made by or
     any knowledge of, any of Purchaser or any of their representatives.

     15.4. DAMAGES. "Damages" means any and all losses (including, but not
     limited to liquidated damages), claims, damages, liabilities, obligations,
     judgments, equitable relief granted, settlements, awards (including back
     pay awards), demands, offsets, defenses, counterclaims, actions or
     proceedings, reasonable out-of-pocket costs, expenses and attorneys' fees
     (including any such reasonable costs, expenses and attorneys' fees incurred
     in enforcing any right of indemnification or with respect to any appeal),
     interest and penalties.

                                       19
<PAGE>   20

                          ARTICLE 16. CONFIDENTIALITY

     16.1. DEFINITION. "Confidential Information" means confidential and
     proprietary information which relates to Owner's or Purchaser's business,
     products and services, including but not limited to data, trade secrets,
     discoveries, ideas, concepts, know-how, techniques, software, business
     activities and operations, reports, studies and other technical and
     business information. Notwithstanding the foregoing, Confidential
     Information shall not include any information which (a) is known by the
     receiving party at the time of disclosure, free of any obligation to keep
     it confidential, as evidenced by credible evidence; (b) is or becomes
     publicly available through authorized disclosure by the owner of such
     information; (c) is rightfully obtained by the receiving party from a third
     party who has the right to transfer or disclose it; or (d) is independently
     developed by receiving party without reference to Confidential Information
     of the other party.

     16.2. NO DISCLOSURE. Each party shall keep in confidence for a period of
     five (5) years after termination or expiration of this Agreement all
     Confidential Information of the other party and that it will not directly
     or indirectly disclose to any third party or use for its own benefit, or
     use for any purpose other than the performance of its obligations under
     this Agreement, any Confidential Information it receives from the other
     party; provided, however, that obligations concerning confidentiality of
     personal information relating to policyholders or potential policyholders
     shall survive in perpetuity. Each party shall use reasonable care to
     protect the other party's Confidential Information, and in no event less
     than the same degree of care as it would employ with respect to its own
     information of like importance which it does not desire to have published
     or disseminated. Each party may make Confidential Information of the other
     party available to those of its employees, contractors or agents who have a
     need to know such information and who are subject to binding use and
     disclosure restrictions at least as protective as those set forth herein.
     Notwithstanding the foregoing, either party may make disclosures as
     lawfully required or requested by a governmental entity or agency, as
     required by any judicial authority or process or in connection with any
     judicial proceeding, or in connection with seeking any governmental or
     regulatory approval, provided that reasonable measures are taken to limit
     such disclosure and to obtain confidential treatment or a protective order
     and the disclosing party is allowed to participate in such efforts.

     16.3. REMEDIES. Owner and Purchaser each agree that any breach of this
     ARTICLE 16 would cause irreparable harm or injury to the other party
     significantly in excess of the value received by such other party pursuant
     to this Agreement, and that such other party shall be entitled to
     declaratory, injunctive or other equitable relief, in addition to any other
     legal or equitable remedies it may have, for any such breach.

                                       20
<PAGE>   21

                            ARTICLE 17. NON-COMPETE

     17.1. LIMITED NON-COMPETITION. Subject to ARTICLE 13, for a period of three
     (3) years following the Closing Date (the "Restricted Period"), Owner shall
     not compete with Purchaser by developing, marketing or distributing, or
     assisting third parties to develop, market or distribute, a product or
     service which is directly competitive with the Programs. Owner agrees that
     neither it nor any affiliate shall during the Restricted Period, employ, or
     directly or indirectly solicit for employment or advise or recommend to any
     other person that he or she employ or solicit for employment, any person
     employed at that time by Purchaser; provided, however, nothing contained
     herein shall prevent it or any affiliate from hiring any such employee who
     responds to a general hiring program conducted in the ordinary course of
     business not specifically directed to such employees or who approaches
     Owner or any affiliate on a wholly unsolicited basis. Following the Closing
     Date, neither Owner nor any affiliate shall, without the prior written
     consent of Purchaser, make any use of the trademarks listed in Exhibit E.

                              ARTICLE 18. CLOSING

     18.1. CONDITIONS TO PURCHASER'S AND OWNER'S OBLIGATIONS AT CLOSING. The
     obligations of Purchaser to purchase the Programs and Hardware hereunder
     and consummate the transactions contemplated hereby, and the obligations of
     Owner to transfer the Programs and Hardware hereunder and consummate the
     transactions contemplated hereby, are conditioned on the satisfaction,
     unless waived, of the following conditions at the Closing:

          18.1.1. All applicable waiting periods under the HSR Act shall have
          expired.

          18.1.2. The Business and Technology Strategic Alliance Agreement in
          substantially the form attached hereto as Exhibit K shall have been
          executed by the parties thereto.

     18.2. FAILURE TO CLOSE. If for any reason the Closing has not occurred
     within sixty (60) days after the date on which this Agreement is executed,
     this Agreement shall terminate except for any liability either party may
     have hereunder for breach of this Agreement.

     18.3. DELIVERY OF DOCUMENTS. At the Closing, Owner shall deliver to
     Purchaser appropriate assignment and bill of sale documents in a form
     reasonably acceptable to Purchaser, and Purchaser shall deliver to Owner
     certificates constituting the Shares representing the Purchase Price as set
     forth in Section 1.3.

                                       21
<PAGE>   22

     18.4. COVENANTS.

          18.4.1. Owner and Purchaser shall make commercially reasonable efforts
          to ensure that all conditions to Closing under Section 18.1 occur as
          soon as reasonably practicable.

          18.4.2. Owner shall make commercially reasonable efforts to effect the
          assignment to Purchaser of all of the Assigned Agreements no later
          than the Closing Date, and to obtain written consents to such
          assignments from all third parties listed in Exhibit I and deliver
          such consents to Purchaser no later than the Closing Date or promptly
          thereafter. Purchaser shall provide reasonable assistance in effecting
          such assignments and obtaining such written consents, as requested by
          Owner. To the extent that any Assigned Agreements have not been
          assigned to Purchaser as of the Closing Date, Owner agrees to make
          available to Purchaser any benefits received thereunder after the
          Closing Date, at no cost to Purchaser, and Purchaser agrees to assume
          any obligations thereunder (except for any obligations explicitly
          disclaimed under this Agreement) after the Closing Date.

                           ARTICLE 19. MISCELLANEOUS

     19.1. HEADINGS AND REFERENCES. Unless otherwise stated, all references to
     Articles, Sections and Exhibits refer to the articles and sections of, and
     exhibits to, this Agreement. The headings of the Articles and Sections of
     this Agreement are for convenience only and in no way limit or affect the
     terms or conditions of this Agreement.

     19.2. SEVERABILITY. If any provision or any portion of any provision of
     this Agreement is construed to be illegal, invalid or unenforceable, such
     provision or portion thereof shall be deemed stricken and deleted from this
     Agreement to the same extent and effect as if it were never incorporated
     herein, but all other provisions of this Agreement and the remaining
     portion of any provision that is construed to be illegal, invalid or
     unenforceable in part shall continue in full force and effect; provided
     that such resulting construction of the Agreement does not frustrate the
     main purpose of the Agreement.

     19.3. SUCCESSORS AND ASSIGNS. This Agreement shall inure to the benefit of,
     and be binding upon, the parties hereto, together with their respective
     legal representatives, successors, and assigns, and may not be assigned by
     either party without the prior written consent of the other party hereto.

     19.4. APPLICABLE LAW. This Agreement shall be governed by, and construed in
     accordance with, the laws of the State of Colorado.

     19.5. ENTIRE AGREEMENT. This Agreement, including the Exhibits referred to
     herein, which are incorporated herein and made a part hereof, merges and
     supersedes all prior and contemporaneous agreements, assurances,
     representations, and communications

                                       22
<PAGE>   23

     between the parties hereto with respect to the subject matter contained
     herein, and may be amended or terminated only by a written agreement
     executed by the Owner and Purchaser.

     19.6. NO RELATIONSHIP BETWEEN THE PARTIES. Neither party shall represent
     itself as the agent or legal representative of the other or as joint
     venturers for any purpose whatsoever, and neither shall have any right to
     create or assume any obligations of any kind, express or implied, for or on
     behalf of the other in any way whatsoever.

     19.7. NON-WAIVER. A failure of either party to enforce at any time any
     term, provision or condition of this Agreement, or to exercise any right or
     option herein, shall in no way operate as a waiver thereof, nor shall any
     single or partial exercise preclude any other right or option herein; and
     no waiver of any term, provision or condition of this Agreement shall be
     valid unless in writing, signed by the waiving party, and only to the
     extent set forth in such writing.

     19.8. NOTICES. Unless expressly stated otherwise, all notices required
     herein shall be given in writing and shall be delivered (and notice shall
     be deemed effective upon delivery) in person, by courier, or sent by
     certified United States mail, postage prepaid, return receipt requested, to
     the address set forth in the first paragraph of this Agreement.

IN WITNESS WHEREOF, Owner and Purchaser have caused this Agreement to be signed
and delivered, all as of the date first set forth above.

First Colony Life Insurance Company         ChannelPoint, Inc.

By: /s/ Kim D. Thorpe                       By: /s/ Kenneth E. Hollen
    --------------------------                  --------------------------------

Name: Kim D. Thorpe                         Name: Kenneth E. Hollen
Title: Senior Vice President                Title: President and CEO

                                       23
<PAGE>   24

                              EXHIBIT A - PROGRAMS

     1.   p.d.,q.: Comprehensive AS400 based brokerage general agency
          administration system, frequently referred to as "Classic" to
          distinguish it from the replacement/upgrade offering p.d.,q. 2000.
          o    p.d.,q. source code - all versions extant in the p.d.,q. software
               archives, 1 through 20 (current)
          o    p.d.,q. object code - all versions extant in the p.d.,q. software
               archives, 1 through 20
          o    All p.d.,q. system documentation
          o    All end user documentation

     2.   p.d.,q. Lite: PC based status and e-mail application in support of
          NAILBA standards
          o    U.S. Copyright Registration: TX 4-865-613, 5/1/98
          o    p.d.,q. Lite source code - all versions, 1 through 4 (current)
          o    p.d.,q. Lite object code - all versions, 1 through 4
          o    All system documentation
          o    All end user documentation

     3.   p.d.,q. 2000: Windows based replacement for p.d.,q. "Classic", a
          comprehensive brokerage general agency administration system
          o    U.S. Copyright Registration: TX 4-906-365, 5/18/98
          o    p.d.,q. 2000 source code libraries - all modules, all application
               versions, 1 through 3.21 (current), all standalone components
               such as utilities, scripts, reports, and so on, all enhancements
               currently in development both on shore in Lynchburg VA as well as
               off shore in the offices of Patni Consulting Services in Mumbai,
               India.
               Modules:
               o    Resource module
               o    p.d.,q. 2000 module
               o    Cash Receipts module
          o    p.d.,q. 2000 object code - all modules, application versions, 1
               through 3.21, all standalone components such as utilities,
               reports, and so on.
          o    All system documentation
          o    All other manuals and documentation acquired by Owner in support
               of the p.d.,q. 2000 application development environment
               (.PowerBuilder, Oracle, APOL, etc.)
          o    All technical documentation regarding enhancements both proposed,
               planned and in development
          o    p.d.,q. 2000 ver 3.0 end user training manual and related
               documentation
          o    All printed copies and source files
          o    All on-line copies
          o    All p.d.,q. 2000 marketing material and software demos

                                       24
<PAGE>   25

     4.   All miscellaneous programs
          o    Extract Programs:
                    Multidata "E" series export
          o    Conversion programs:
                    Multidata "D" series to p.d.,q. "Classic" version 19
                    Multidata "E" series to p.d.,q. "Classic" version 19
                    Multidata "E" series to p.d.,q. 2000 version 3.n
                    p.d.,q. "Classic" version 19 to p.d.,q. "Classic" version 20
                    p.d.,q. "Classic" version 19 to p.d.,q. 2000 version 3.n
          o    Installation utilities
                    p.d.,q. "Classic" version 20 installation tape
                    p.d.,q. Lite version 4.0 installation and setup program
                    p.d.,q. 2000 database configuration and installation scripts
          o    All other miscellaneous programs and utilities developed by the
               p.d.,q. department during the course of, or as part of
               application development and customer support

                                       25
<PAGE>   26

                       EXHIBIT B - REMARKETING AGREEMENTS

     1.   NAPS Purchase Agreement, dated November 8, 1983

     2.   Comm-Press Software License Agreement, dated November 24, 1993

     3.   advantis Licensed Program Redistribution Agreement, signed by Owner on
          June 28, 1995

     4.   Oracle Business Alliance Program Agreement, dated March 5, 1996

                                       26
<PAGE>   27

<TABLE>
<CAPTION>
                         EXHIBIT C - END-USER AGREEMENTS

                               GA NAME                PRODUCT               COMMENT                  CONTRACT

<S>         <C>    <C>                                <C>        <C>                            <C>
   1         1     Algren Associates, Inc                                                                *
   2         2     Benefit Brokerage, Inc.                        Converted from Classic                 *
   3         3     Bisys Insurance Services Inc.                                                         *
   4         4     Brokerage Services Of Carolina                 Converted from Classic        Provided (Original
                                                                                                    "Classic")
   5         5     Brown And Brown Associates                     Converted from Classic        Provided (Original
                                                                                                    "Classic")
   6         6     Business Underwriters                                                                 *
                   Associates
   7         7     Carrol & Associates                            Converted from Multidata               *
   8         8     CPS                                            Converted from Classic                 *
   9         9     Donald R. Love Agency, Inc.                                                           *
   10       10     Financial Services Corp.                                                              *
   11       11     First Northern                                 Also Classic                  Provided (Original
                                                                                                    "Classic")
   12       12     First Quote                                                                           *
   13       13     Harrison James Group, LLC                      Converted from Classic                 *
   14       14     IFS Agencies                                   Converted from Classic                 *
   15       15     Independent Financial Network       2000                                              *
   16       16     Merz Agency, Inc.                   2000                                              *
                   WASHINGTON
   17       17     Metlife Brokerage                   2000       Evaluating Multidata                   *
                                                                  conversion
   18       18     Pacific Southwest Finance           2000                                              *
   19       19     State Life                          2000                                              *
   20       20     Target Insurance Services,          2000       Converted from Classic        Provided (Original
                   Inc.                                                                             "Classic")
   21       21     Tennessee Brokerage Agency,         2000       Converted from Classic        Provided (Original
                   Inc.                                                                             "Classic")
   22       22     The Herman Agency, Inc.             2000                                              *
   23       23     The Milner Agency, Inc.             2000       Converted from Classic         Provided (British
                                                                                                American Insurance
                                                                                                Intermediaries from
                                                                                                     Classic)
   24       24     Tom Bridgers Agency                 2000                                              *
   25       25     U S A  Associates Limited           2000       Converted from Classic                 *
   26       26     Wiig-Codr Underwriters Co.,         2000                                              *
                   Inc.
   27       27     DAI                             2000 - sched   Scheduled by 12/99
   28       28     Life Brokerage Corporation      2000 - sched   Scheduled by 12/99
   29       29     Pinney Insurance Agency         2000 - sched   Scheduled by 12/99
   30       30     Taber Brokerage                 2000 - sched   Scheduled by 12/99
</TABLE>

                                       27
<PAGE>   28

<TABLE>
<S>         <C>    <C>                                <C>        <C>                            <C>
   31       31     The Palmer Agency               2000 - sched   Scheduled by 12/99
   32       32     URL                             2000 - sched   Scheduled by 12/99
   33       33     Weinstein Associates            2000 - sched   Scheduled by 12/99
   34       34     Zenith Data Systems             2000 - sched   Scheduled by 12/99
   35        1     Ascensus Insurance Services        CLASSIC                                           N/A
                   Inc.
   36        2     Aspegren Financial Coporation      CLASSIC                                        Provided
   37        3     Belman Klein Assoc., Ltd.          CLASSIC                                           N/A
   38        4     Brokerage Services,                CLASSIC                                      Provided (L&J
                   Inc.(Mayer-Meyer)                                                                Associates)
   39        5     Brokerage Unlimited, Inc.          CLASSIC                                           N/A
   40        6     Brokers Clearing House, Ltd.       CLASSIC                                        Provided
   41        7     Brokers Service Marketing          CLASSIC                                        Provided
                   (LEA)
   42        8     Brokers Source, Ltd.               CLASSIC                                        Provided
   43        9     BSI, Inc.                          CLASSIC                                        Provided
   44       10     Charitable Estates                 CLASSIC                                     Provided (Life
                                                                                               Insurance Counselors)
   45       11     Colonial Brokerage House, Inc.     CLASSIC     2000 conversion sched         Provided (MaryJane
                                                                                                      Dolan)
   46       12     Continental-Southern Ins.          CLASSIC                                        Provided
                   Agency
   47       13     Crisis Management Agency, Inc.     CLASSIC     2000 conversion sched                 N/A
   48       14     Dick Peters (R & P Health)         CLASSIC     2000 conversion sched        Provided (R&P Health
                   RUPRIGHT                                                                   and Financial Services)
   49       15     Equity, Inc.                       CLASSIC                                        Provided
   50       16     Executive Underwriters             CLASSIC                                        Provided
   51       17     F P A, Inc.                        CLASSIC                                        Provided
   52       18     Felton McCrary Brokerage, Inc.     CLASSIC                                        Provided
   53       19     First Northern Financial           CLASSIC     2000 conversion sched              Provided
                   Resources, Inc.
   54       20     Flynn Assoc. Ins. Mrktg., Inc.     CLASSIC                                        Provided
   55       21     Fry-Clement Agency, Inc.           CLASSIC     2000 conversion sched              Provided
   56       22     Garden City Brokerage Inc.         CLASSIC                                        Provided
   57       23     Guardian Of Hawaii, LTD            CLASSIC     2000 conversion sched              Provided
   58       24     H. D. Mooers & Co.                 CLASSIC                                        Provided
   59       25     Infinity Financial & Ins.          CLASSIC                                        Provided
                   Serv.
   60       26     Innovative Brokers Corp.           CLASSIC                                        Provided
   61       27     Insurance Marketing Concepts,      CLASSIC                                        Provided
                   Inc.
   62       28     Insurance Marketing                CLASSIC                                           N/A
                   Resources, Inc.
   63       29     Issue Insurance Agency,Inc.        CLASSIC                                        Provided
   64       30     J. L. Thomas & Co. Inc.            CLASSIC     2000 conversion sched            Provided (J D
                                                                                                Investment Company)
   65       31     James C. McGill Assoc.             CLASSIC                                        Provided
   66       32     James F. Sullivan Agency, Inc.     CLASSIC     2000 conversion sched              Provided
</TABLE>

                                       28
<PAGE>   29

<TABLE>
<S>         <C>    <C>                                <C>        <C>                          <C>
   67       33     Jervey & Company Inc.              CLASSIC                                           N/A
   68       34     John C. Davis Agency               CLASSIC                                        Provided
   69       35     Merz Agency, Inc. OREGON           CLASSIC                                        Provided
   70       36     Moneymetrics                       CLASSIC                                           N/A
   71       37     National Benefit Corp.             CLASSIC                                        Provided
   72       38     Norman Barken                      CLASSIC     2000 conversion sched              Provided
   73       39     Northern States Brokerage,         CLASSIC                                           N/A
                   Inc.
   74       40     Oldfield Associates, Inc.          CLASSIC                                        Provided
   75       41     P. Joline, Assoc. In               CLASSIC                                           N/A
                   Brokerage, Inc.
   76       42     Profit Plans, LLC                  CLASSIC                                    Provided (Mr. Bob
                                                                                                      Hopper)
   77       43     Prudential Brokerage               CLASSIC                                           N/A
   78       44     Richard T. Brown Agency, Inc.      CLASSIC                                        Provided
   79       45     Robert Poage Insurance             CLASSIC                                        Provided
                   Services Inc
   80       46     Security House, Inc.               CLASSIC     2000 conversion sched              Provided
   81       47     Shaw American Financial Corp       CLASSIC                                   Provided (American
                                                                                               Insurance Marketers)
   82       48     South Pacific Insurance Agency     CLASSIC                                        Provided
   83       49     Special Risk Underwriters,         CLASSIC                                   Provided (E. Donald
                   Inc.                                                                               Fuerst)
   84       50     Special Service Agency Inc.        CLASSIC                                        Provided
   85       51     TGR Insurance Services, Inc.       CLASSIC                                           N/A
   86       52     The Conway Group                   CLASSIC                                        Provided
   87       53     The Loving Insurance Group         CLASSIC                                   Provided (William P
                                                                                                      Loving)
   88       54     The Shaw Group II                  CLASSIC                                           N/A
   89       55     Thorp Brokerage Resources          CLASSIC     2000 conversion sched              Provided
   90       56     Total Life Concepts                CLASSIC     2000 conversion sched                 N/A
   91       57     United Underwriters                CLASSIC                                   Provided (from BSI
                                                                                                      merger)
   92       58     Upstate Special Risk               CLASSIC     2000 conversion sched        Provided (Kalinowski
                   Services, Inc.                                                                Investment Trust)
   93       59     USA Brokerage Network, Inc         CLASSIC                                           N/A
   94       60     W. R. Ryno & Company               CLASSIC                                           N/A
   95       61     W. S. Vogel Agency, Inc.           CLASSIC                                        Provided
   96        1     A G Edwards & Sons, Inc.            LITE                                      Sample Agreement
                                                                                                     Attached
   97        2     Alex Joseph Associates              LITE                                              "
   98        3     American Benefits Group             LITE                                              "
   99        4     AMPAC-Brent Giroux                  LITE                                              "
  100        5     Ash Brokerage Corporation           LITE                                              "
  101        6     Barnett Bank - BISYS                LITE                                              "
  102        7     Benefit Consultants                 LITE                                              "
</TABLE>

                                       29
<PAGE>   30

<TABLE>
<S>         <C>    <C>                                <C>        <C>                            <C>
  103        8     Brast & Bellig Financial            LITE                                              "
  104        9     Brent O. Giroux                     LITE                                              "
  105       10     Brokerage Professionals, Inc.       LITE                                              "
  106       11     Brokerage Resource Inc              LITE                                              "
  107       12     Bufkin, Hefferon & Siegel           LITE                                              "
  108       13     Byron Udell & Associates, Inc.      LITE                                              "
  109       14     Centerstone Life & Annuity          LITE                                              "
  110       15     Chase Fin Srvcs-BISYS               LITE                                              "
  111       16     Chase Manhattan-BISYS               LITE                                              "
  112       17     CMC & Associates                    LITE                                              "
  113       18     Cogswell Agency                     LITE                                              "
  114       19     Component Insurance Service,        LITE                                              "
                   Inc.
  115       20     Consumer Insurance Group, Inc.      LITE                                              "
  116       21     Corbitt Brokerage Service,          LITE                                              "
                   Inc.
  117       22     Corporate Compensation Plans,       LITE                                              "
                   Inc.
  118       23     Corporate Financial Services,       LITE                                              "
                   Inc. RIKER
  119       24     Coverdale - THE MILNER AGENCY       LITE                                              "
  120       25     David A. Carr, Associates,          LITE                                              "
                   Inc.
  121       26     Dennis R. Isabell & Associates      LITE                                              "
  122       27     Dime N.J.Agency                     LITE                                              "
  123       28     Diversified Brokerage               LITE                                              "
                   Services Inc.
  124       29     Diversified Brokerage               LITE                                              "
                   Specialists
  125       30     Diversified Investments, Inc.       LITE                                              "
  126       31     Donny Randall Wells                 LITE                                              "
  127       32     Doug Jones Insurance Agency         LITE                                              "
  128       33     Douglass Capital Corp.              LITE                                              "
  129       34     Elite Marketing Group               LITE                                              "
  130       35     Enroll American - ASH               LITE                                              "
                   BROKERAGE
  131       36     Equity Analysts Agency, Inc.        LITE                                              "
  132       37     Essex Corporation                   LITE                                              "
  133       38     Extra Risk Associates, Inc.         LITE                                              "
  134       39     First Union East                    LITE                                              "
                   Coast-EQUITY, INC.
  135       40     First Union West                    LITE                                              "
                   Coast-EQUITY, INC.
  136       41     Fleet Insurance Agcy-ESSEX,         LITE                                              "
                   CORP
  137       42     Frank E. Skaw                       LITE                                              "
  138       43     Gary H. Johnson                     LITE                                              "
  139       44     Glassford Agency, Inc.              LITE                                              "
  140       45     Golden American                     LITE                                              "
  141       46     Harris, Welger                      LITE                                              "
  142       47     IIC Marketing, Ltd.                 LITE                                              "
</TABLE>

                                       30
<PAGE>   31

<TABLE>
<S>         <C>    <C>                                <C>        <C>                            <C>
  143       48     Ins. Professionals Of West          LITE                                              "
                   Tx, Inc.
  144       49     Insurance Brokerage Services,       LITE                                              "
                   Inc.
  145       50     Insurance Designers Of              LITE                                              "
                   Dallas, Inc.
  146       51     Insurance Exchange Of America       LITE                                              "
  147       52     Insurance Innovations,              LITE                                              "
                   Unlimited
  148       53     Insurance Planning, Inc.            LITE                                              "
  149       54     James Ira Tucker                    LITE                                              "
  150       55     James R. Young                      LITE                                              "
  151       56     John D. Wink, III                   LITE                                              "
  152       57     John Rupright                       LITE                                              "
  153       58     Joseph Zullo                        LITE                                              "
  154       59     K. W. Brokerage, Inc.               LITE                                              "
  155       60     Kleiner, Chisholm &                 LITE                                              "
                   Associates, Inc.
  156       61     KMS Financial Serv. Inc             LITE                                              "
  157       62     Larry Gordon Agency Inc.            LITE                                              "
                   CHRIS LUNDE
  158       63     Larry Gordon Agency Inc.            LITE                                              "
                   Glenview
  159       64     Larry Gordon Agency Inc.            LITE                                              "
                   Lunde/Firstar
  160       65     Leejon Agency, Inc.                 LITE                                              "
  161       66     Legg Mason Financial Services       LITE                                              "
  162       67     Leisure Werden Terry Agy.           LITE       Sched conversion to 2000               "
                   Inc. LA OFF
  163       68     Leisure Werden Terry Agy.           LITE       Sched conversion to 2000               "
                   Inc. SF OFF
  164       69     Management Consolidated             LITE                                              "
                   Corp., Inc.
  165       70     Michael D. Carothers Ins.           LITE                                              "
                   Agency
  166       71     Mississippi Insurance               LITE                                              "
                   Brokerage
  167       72     Nashville Brokerage                 LITE                                              "
  168       73     Nathan & Lewis Associates,          LITE                                              "
                   Inc.
  169       74     National Brokerage Co., Inc.        LITE                                              "
  170       75     National Brokerage Consortium       LITE                                              "
  171       76     Northeast Risk Management           LITE                                              "
  172       77     O.D.I.                              LITE                                              "
  173       78     Partners Marketing Group            LITE                                              "
  174       79     Pension Actuaries Of                LITE                                              "
                   Philadephia
  175       80     Personalized Brokerage              LITE                                              "
                   Services
  176       81     Peterson Brokerage Agency           LITE                                              "
  177       82     Producers Financial Group           LITE                                              "
  178       83     Randi R Street TBA R R S            LITE                                              "
                   Agency
  179       84     Ray Drobny                          LITE                                              "
  180       85     Reliable Insurance Brokers          LITE                                              "
</TABLE>

                                       31
<PAGE>   32

<TABLE>
<S>         <C>    <C>                                <C>        <C>                            <C>
  181       86     Robert W. Hays                      LITE                                              "
  182       87     Robinson-Hornbeck, Inc.             LITE                                              "
  183       88     Ronald Carter Agency                LITE                                              "
  184       89     Selectquote Insurance Services      LITE                                              "
  185       90     Shumate Brokerage Corp.             LITE                                              "
  186       91     Source Brokerage, Inc.              LITE                                              "
  187       92     Special Service Agency              LITE                                              "
                   Inc.-COMPULIFE
  188       93     The Palmer Agency                   LITE                                              "
  189       94     The Whitlock Agency, Inc.           LITE                                              "
  190       95     Thomas Insurance Marketing          LITE                                              "
  191       96     Thomas Insurance Services           LITE                                              "
  192       97     Towne Brokers, Inc.                 LITE                                              "
  193       98     Underwriting Service Agency         LITE                                              "
  194       99     Vandermast Agencies                 LITE                                              "
  195       100    W. E. Stanley/BB&T Bank             LITE                                              "
  196       101    Ward Financial Service, Inc.        LITE                                              "
  197       102    Willard Insurance Agency, Inc       LITE                                              "
  198       103    William A. Dippel                   LITE                                              "
  199       104    William Tavenner & Assoc.,          LITE                                              "
                   Inc.
  200        1     Aetna Life Insurance Co.           EXPRESS                                        Provided
  201        2     Connecticut General Life           EXPRESS                                        Provided
                   Insurance Company
  202        3     Continental Casualty Company       EXPRESS                                        Provided
  203        4     First Penn-Pacific Life            EXPRESS                                        Provided
                   Insurance Company
  204        5     GECS Insurance Companies           EXPRESS                                        Provided
  205        6     Grenel Financial Corporation       EXPRESS                                        Provided
                   (Connecticut National)
  206        7     Life Insurance Company of          EXPRESS                                        Provided
                   Virginia
  207        8     Lincoln Benefit Life               EXPRESS                                           N/A
  210        9     Metropolitan Life Insurance        EXPRESS                                        Provided
                   Co.
  211       10     North American Company for         EXPRESS                                        Provided
                   Life and Health
  212       11     Prudential Select                  EXPRESS                                        Provided
  213       12     Security Connecticut Life          EXPRESS                                        Provided
                   Insurance Company
  214       13     The Midland Mutual Life            EXPRESS                                        Provided
                   Insurance Company
  215       14     Transamerica Occidental Life       EXPRESS                                        Provided
  216       15     United of Omaha                    EXPRESS                                        Provided
  217       16     Zurich Kemper Life and             EXPRESS                                        Provided
                   Fidelity Life
</TABLE>

 NOTES:
 * =  p.d.,q. 2000 Agencies agreed to participate subject to final contracts
      being approved and offered. Issues associated with pricing and production
      credits have delayed this.

N/A=  Contracts were not found in the normal location and a search for them
      continues.

 " =  p.d.,q. Lite agencies were provided an end user license agreement along
      with their software at time of installation. Sample is attached as
      Appendix 1.

                                       32
<PAGE>   33

                             APPENDIX 1 TO EXHIBIT C
                         P.D.,Q. LITE END-USER AGREEMENT

This Agreement is made between First Colony Life Insurance Company, a Virginia
Corporation, ("First Colony") and the Customer.

First Colony markets certain computer software called p.d.,q. 2000TM and/or
p.d.,q. LiteTM ("Software") to its General Agents.

The Software is the exclusive property of First Colony. First Colony grants to
the Customer a limited, non-exclusive license to use the Software in accordance
with this Agreement.

The Customer agrees not to reproduce the Software for any purpose other than as
needed as a back-up or to add to multiple computers in a single office. If the
Software is used in multiple offices, a separate license must be purchased for
each office. The Software may not be distributed to third parties without the
prior express written consent of First Colony.

This Agreement may not be assigned by Customer without the express written
consent of First Colony.

THE SOFTWARE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, WITHOUT LIMITATION, IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL FIRST
COLONY BE LIABLE FOR ANY FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM
THE USE OR OPERATION OF THE SOFTWARE.
The Customer agrees that First Colony will not be liable and that it will hold
First Colony harmless for any losses, costs, or damages arising out of the
installation, use, or failure of the Software.

This agreement may be terminated at any time upon receipt of written notice by
one party from the other. Upon termination, the Customer agrees to return all
copies of the Software, plus any related materials, to First Colony within five
working days.

This agreement is governed by the laws of the Commonwealth of Virginia.

                                       33
<PAGE>   34

                              EXHIBIT D - HARDWARE

<TABLE>
<CAPTION>
TYPE        DESCRIPTION                  SERIAL #         GEFA #      USER              LOCATION      LEASE
<S>        <C>                          <C>              <C>         <C>                <C>           <C>
PC          HP Vectra VL 6/350           US584328708      039074      David Arthur      Office        Yes
Monitor     HP D2837 17"                 KR82968761       039075      David Arthur      Office        Yes
Printer     IBM 4019 Laser               11-0013773       039076      David Arthur      Office        No
Laptop      IBM Thinkpad 600             78-HG722                     David Arthur      Office        Yes
Modem       US Robotics Sportster 28.8   00083901534255               David Arthur      Office        No
            Fax Modem                    65
PC          HP Vectra VL 6/350           US84328425       001522      Sherri            Office        Yes
                                                                      Schultze
Monitor     HP D2837 17"                 KR82864344       001523      Sherri            Office        Yes
                                                                      Schultze
Laptop      Toshiba Satellite PRO        68810179A        001525      All               Office        Yes
            470CDT
Laptop      IBM Thinkpad 755CX 9545-HBD  78-0043R         001524      All               Office        No

Laptop      IBM Thinkpad 600             78-HH296                     Sherri            Office        Yes
                                                                      Schultze
PC          HP Vectra VL 6/266           US82610597       014450      Carla Latshaw     Office        Yes
Monitor     HP D2837 17"                 KR82761271       014451      Carla Latshaw     Office        Yes
Laptop      IBM Thinkpad 600             78-FD051                     Carla Latshaw     Office        Yes
Printer     HP Laser Jet 4 (Network)     USBC213966       021089      All               Office        No
Printer     HP Laser Jet IIIP            3208JL3B7H       021222      All               Office        No
Scanner     Fujitsu Model M3096EX        3858                         All               Office        No
            Image Scanner
PC          Dell Optiplex Gs             8XPQ4            021220      Kazi              Office        ?
Monitor     Dell D1025HT 17"             7006516          021221      Kazi              Office        ?
PC          HP Vectra VL 6/266           US83007984       021216      Nirmal            Office        Yes
Monitor     NEC Multisync XV17+          7303007RA        021217      Nirmal            Office        ?
PC          Dell Optiplex Gs             8XPNR            001518      Maya              Office        ?
Monitor     Dell D1025HT 17"             7006519          001519      Maya              Office        ?
Printer     HP LaserJet II               D01381           001520      Maya              Office        No
PC          Dell Optiplex Gxa            C87GX            039068      Allison           Office        ?
Monitor     Dell D1025HT 17"             7007010          039069      Allison           Office        ?
Printer     Okidata 321                  205C0395188                  Allison           Office        No
PC          HP Vectra VL 6/350           US84328460       021209      Tyke              Office        Yes
Monitor     HP D2837 17"                 KR82864688       021208      Tyke              Office        Yes
Modem       US Robotics Sportster 56K    222M29G8M04F     021207      Tyke              Office        No
            Faxmodem
Disk        IOMEGA Zip 100               RBBG13A16E       021206      Tyke              Office        No
PC          Dell Optiplex XL 575         4ZXKS            021211      Tyke              Office        No
Monitor     Dell D1028L 17"              84779-C08RC      021210      Tyke              Office        No
PC          HP Vectra VL 6/350           US84328485       014446      Clint             Office        Yes
Monitor     HP D2837 17"                 MY82867623       014447      Clint             Office        Yes
PC          Compaq Deskpro 590           6524HKW4D114     014445      Clint             Office        No
Monitor     Dell D1025HT 17"             66510A6VNGC7     014444      Clint             Office        No
Modem       US Robotics Sportster 56K    225BB3D98FI1                 Clint             Office        No
            Faxmodem
PC          Dell Optiplex Gn             C87HF            014448      General           Office        No
Monitor     CTX 1565D 15"                1HO-53802341     014449      General           Office        No
PC          Dell Optiplex Gs             9VMWQ            012327      Linda             Office        ?
Monitor     Dell D1028L 17"              84779-COFQ6      012328      Linda             Office        ?
Printer     HP Laserjet IIIP             3128JG41WF       012328      Linda             Office        No
Laptop      IBM Thinkpad 760LD           78-NY182         012329      Linda             Office        No
Laptop      IBM Thinkpad 600             78-FC970                     John              Office        Yes
</TABLE>

                                       34
<PAGE>   35

<TABLE>
<S>        <C>                          <C>              <C>         <C>           <C>           <C>
Dock        IBM Thinkpad 600             872100621        039070      John          Office        Yes
Monitor     NEC Multisync M700 17"       8803832UC        039072      John          Office        Yes
Printer     HP Laserjet IIP              3049J02W6S       039073      John          Office        No
Fax         Pitney Bowes 9820 Fax        9837098                      General       Office        ?
            Machine
PC          Toshiba Satellite Pro        58731618A                    Tony          Office        Yes
Dock        Toshiba                      38082624                     Tony          Office        Yes
Monitor     NEC Multisync M700 17"       8400646UC                    Tony          Office        Yes
PC          HP Vectra VL 6/266           US80912200                   Rightfax      Office        Yes
Monitor     HP D2837 17"                 KR82761265                   Rightfax      Office        Yes
CRT         IBM 3477                     23-DVH29                     AS400         Office        No
CRT         IBM 3477                     23-HXD47                     AS400         Office        No
PC          Dell Optiplex GL5133         66X3C                        Tyke          Home          No
Monitor     CTX                          00163404344                  Tyke          Home          No
Tape        Interface Data 1600BPI Reel  7594                         AS400         Office        No
            To Reel
Modem       IBM 7857-017                 53-A7652                     AS400         Office        No
Control     Interface Data StOP Tape     92190003                     AS400         Office        No
            Interface
Tape        IBM 7208-012 8MM             26-40119                     AS400         Office        No
Modem       US Robotics Sportster 28.8   00083901432265               AS400         Office        No
            Fax Modem                    36
AS400       IBM 9404-D20                 10-14935                     AS400         Office        No
CRT         IBM 3477                     23-DVL11                     AS400         Office        No
Printer     IBM 4226-302                 11-D9714                     AS400         Office        No
CRT         IBM 3477                     23-HXD42                     AS400         Office        No
UPS         Best Power Fortress 1050 UPS 199PFE2056C                  AS400         Office        No
AS400       IBM 9402-200                 10-16377                     AS400         Office        No
Fax         Supportnet Faxserver 401     2190                         AS400         Office        No
PC          Compaq Deskpro 386s/20       4107HAN20818                 AS400         Office        No
Monitor     Compaq 420T 13"              106298160285                 AS400         Office        No
Printer     Okidata 321                  909C0148619                  AS400         Office        No
Modem       Intel 96/96E                 ?                            AS400         Office        No
Modem       IBM 5853                     23-00E1948                   AS400         Office        No
CRT         IBM 3477                     23-HXD40                     AS400         Office        No
Printer     Okidata 321                  309C0503117                  AS400         Office        No
AS400       IBM 9401-P03                 44-90147                     AS400         Office        No
CRT         IBM 3477                     23-HXD48                     AS400         Office        No
Tape        IBM 3450-001 QIC1000 1/4"    26-50142                     AS400         Office        No
Monitor     NEC Multisync 2a             1XM19400F                    AS400         Office        No
CRT         IBM 3477                     23-DVH35                     AS400         Office        No
AS400       IBM 9401-150                 10-2732R                     AS400         Office        No
Printer     IBM 4019-001 Laser           11-8025                      AS400         Office        No
AS400       IBM 9402-E04                 10-22221                     AS400         Loan-BKA      No
AS400       IBM 9402-200                 D93FA                        AS400         Loan-IFS      No
CRT         IBM 3486                     NB093                        AS400         Loan-IFS      No
Modem       IBM 7852-400                 42-B6968                     AS400         Loan-IFS      No
UPS         Best Power Fortress LI660B   1S21H178710D1                AS400         Loan-IFS      No
                                         DGW
AS400       IBM 9402-200                 D942A                        AS400         Loan-TLC      No
CRT         IBM 3486                     NB094                        AS400         Loan-TLC      No
Modem       IBM 7852-400                 42-B8070                     AS400         Loan-TLC      No
UPS         Best Power Fortress LI660B   ?                            AS400         Loan-TLC      No
PC          HP Vectra XU 6/200 NT        US72357314                   Test          Office        Yes
            Server
Monitor     HP Ultra VGA 1024 15"        MY71476071                   Test          Office        Yes
            D2825
PC          HP Vectra VL 6/266 NT        US83006174                   Test          Office        Yes
            Server FS14
</TABLE>

                                       35
<PAGE>   36

<TABLE>
<S>        <C>                          <C>              <C>         <C>           <C>           <C>
Monitor     HP D2837 17"                 MY81911024                   Test          Office        Yes
CD          Philips CDD3610 Recordable   81570364                     Test          Office        No
            PCA363RW01
PC          Dell Optiplex GL5133 PC      WEX99                        Test          Office        No
            Win/98
Monitor     Dell D1728D-LS 17"           04036A6C02                   Test          Office        No
PC          Dell Optiplex GL5133 Novell  76S1W                        Test          Office        No
            Server
Monitor     Dell D1025HT 17"             8097013                      Test          Office        No
PC          Dell Optiplex Gn+            C87HJ                        Test          Office        ?
Monitor     Dell D1028L 17"              66746-J2FXN-97               Test          Office        ?
PC          Dell Optiplex Gxa Winframe   E0V8X                        Test          Office        Yes
            Server
Monitor     Dell D1025TM 17"             7093071                      Test          Office        Yes
PC          Dell Optiplex GL5133         7SHSH                        Test          Office        No
            Winfax Pro Host
Modem       IBM 7852-400                 42-B9508                     Test          Office        No
Modem       US Robotics Sportster 56K    22SBB3B97P10                 Test          Office        No
            Faxmodem
PC          Compaq Prolinea 2500 NT      D741BPT11136                 Development   FCL CR        ?
            Server (DB04)
PC          HP Vectra VL 6/266           US81922843       001528      Jill          Office        Yes
Monitor     HP D2837 17"                 KR82115030       001529      Jill          Office        Yes
Laptop      IBM Thinkpad 600             78-HH147         043560      Jill          Office        Yes
Printer     IBM 4019-001 Laser           11-M2613         001530      Jill          Office        Yes
PC          HP Vectra VL 6/350           US84328729       012324      Randall       Office        Yes
Monitor     HP D2837 17"                 MY82867608       012325      Randall       Office        Yes
PC          Dell Optiplex Gxa            D593S            023574      Owen          Office        Yes
Monitor     Dell Trinitron 17"           7090856          023573      Owen          Office        Yes
PC          Dell Optiplex GS             84C9G                        Owen          Home          ?
Monitor     Dell Trinitron 17"           7142058                      Owen          Home          ?
PC          Dell Optiplex Gs             8XPPR            023545      Tanya         Office        ?
Monitor     HP D28327 17"                MY82980458       023546      Tanya         Office        ?
PC          Dell Optiplex Gs             8XPQ1            023543      Kelvin        Office        ?
Monitor     Dell D1058L 17"              84779-CODSX      023544      Kelvin        Office        ?
PC          Dell Optiplex Gs             8XPPW            023541      April         Office        ?
Monitor     CTX VL700 17"                001-63601178     023542      April         Office        No
Modem       Intel FM-96VR/1              039408                       Kelvin        Office        No
</TABLE>

                                       36
<PAGE>   37

                             EXHIBIT E - TRADEMARKS

<TABLE>
<CAPTION>
Mark              Serial No.        Registration No.    Filing Date       International Class
----              ----------        ----------------    -----------       -------------------

<S>               <C>               <C>                 <C>               <C>
P.D.,Q. 2000      75-378190         2218631             10/22/1997        009

P.D.,Q. Lite      74-412193         1849814             7/12/1993         009
</TABLE>

                                       37
<PAGE>   38

<TABLE>
<CAPTION>
                         EXHIBIT F - PROGRAMS EMPLOYEES

Employee                   Title
--------                   -----

<S>                       <C>
[...***...]                VP-Group Leader, IT
[...***...]                Asst. VP-Leader, IT
[...***...]                Asst. VP-Project Leader
[...***...]                Sr. Programmer/Analyst
[...***...]                Sr. Programmer/Analyst
[...***...]                Sr. Programmer/Analyst
[...***...]                Programmer/Analyst
[...***...]                Programmer/Analyst
[...***...]                Proj. Spec.
[...***...]                Educ. Coord.
[...***...]                Supp. Rep.
[...***...]                Supp. Rep.
[...***...]                Supp. Rep.
</TABLE>

* CONFIDENTIAL TREATMENT REQUESTED

                                       38
<PAGE>   39

                        EXHIBIT G - ANCILLARY AGREEMENTS

MAINTENANCE AGREEMENTS:

1. IBM ServicePlan, Service Plan Offerings between Owner and International
Business Machines Corp., dated 4/9/90

DEVELOPMENT AGREEMENTS:

The following end-user/shrink wrap software licenses:
<TABLE>
<CAPTION>
               DESCRIPTION                                           QTY
               -----------                                           ---

<S>                                                                 <C>
Microsoft Windows NT Server Version 4.0                               5

Citrix WinFrame Version 1.7 (15 User License)                         1

Microsoft Windows NT Workstation Version 4                           20

Microsoft Windows 95                                                  6

Microsoft Windows 98                                                  2

Novell Netware                                                        1

Fax/401                                                               1

GUI/400 ADK                                                           2

Oracle Workgroup Server Version 7.3.4 For NT                          4

Oracle Workgroup Server Version 7.3.4 For Novell                      1

Personal Oracle Version 7.3.3                                        10

Microsoft Office 97                                                  30

Microsoft Project 98                                                  7

Microsoft Outlook 98                                                 30

Powerbuilder Version 4                                                6

Powerbuilder Version 5                                                6

Powerbuilder Version 6                                                6

Powerdoc For Powerbuilder                                             6

APOL                                                                  6

Intersolv PVCS                                                        6

Powerbuilder FUNCKY 32                                                6
</TABLE>

                                       39
<PAGE>   40

<TABLE>
<S>                                                                 <C>
Norton Antivirus                                                     33

Norton Utilities                                                      1

Winfax Pro 9.0                                                        1

Rightfax Version 6.0                                                  1

Castelle FaxPress Version 5.0 (Includes Interface)                    1

Quickbooks                                                            1

Peachtree Accounting                                                  1

Visual SlickEdit                                                      4

Microsoft Visual Studio                                               2

Activebar                                                             1

Sheridan Datawidgets Version 3.1                                      2

Sheridan Calendar Widgets                                             2

True DB Grid                                                          2

Laplink 7.5                                                           3

PC Anywhere                                                           3

Crystal Reports 7.0                                                   3

Crescent Internet Toolpak                                             1

Sheridan ActiveListBar                                                2

Installshield 5.1                                                     1

Microsoft Act                                                         1

Goldmine                                                              1

ccMail Mobile                                                         1

Avery LabelPro 3.0                                                    1

Hardcore Visual Basic                                                 1

Helpbreeze 2.0                                                        1

Sheridan Code Assist V1.1                                             1

VB5.0 Enterprise Edition                                              1

Infomaker 5.0                                                         3

Paperclip                                                             1

Demoshield 5.0                                                        1
</TABLE>

                                       40
<PAGE>   41

<TABLE>
<S>                                                                 <C>
Paintshop Pro                                                         1

IBM AS/400 Operating System/400 Version 4.1                           1

IBM AS/400 Program Development Manager Version 4.1                    1

IBM AS/400 ILE RPG Version 4.1                                        1

IBM Query/400 Version 4.1                                             1

IBM Client Access/400 Version 3.2                                     3

IBM Operating System/400 Version 3.1                                  1

IBM AS/400 Program Development Manager Version 3.1                    1

IBM AS/400 ILE RPG Version 3.1                                        1

IBM Query/400 Version 3.1                                             1

IBM Operating System/400 Version 3.2                                  3

IBM AS/400 Program Development Manager Version 3.2                    3

IBM AS/400 ILE RPG Version 3.2                                        1

IBM Query/400 Version 3.2                                             3

IBM AS/400 Operating System/400 Version 2.2                           1

IBM AS/400 Program Development Manager Version 2.2                    1

IBM AS/400 RPG/400 Version 2.2                                        1

IBM Query/400 Version 2.2                                             1

IBM Officevision/400 Version 2.2                                      1

IBM Client Access/400 Version 2.2                                     1

Netsoft NS/Portfolio Select Version 2.2                               1

Netsoft NS/Elite Version 3.1                                          1

IBM 3164 Remote Emulation Software                                    5

PKZip                                                                 6

PKWare                                                                4

Microsoft FrontPage Express                                           1

Microsoft Source Safe Version 5.0                                     1

Mouse Ware NT                                                         1

Microsoft Outlook Express                                             2

MGA NT Power Desk 3.32                                                1
</TABLE>

                                       41
<PAGE>   42

<TABLE>
<S>                                                                 <C>
HTML Help Workshop                                                    1

Powerbuilder 5.0 Computer Based Training - Performance Package        1
</TABLE>

                                       42
<PAGE>   43

                      EXHIBIT H - PURCHASE PRICE ALLOCATION

Exhibit H will be mutually agreed upon by Owner and Purchaser and incorporated
herein within sixty (60) days after the Closing Date.

                                       43
<PAGE>   44

                          EXHIBIT I - REQUIRED CONSENTS

The following agreements require consent in order to be assigned to Purchaser
hereunder:

     1. Customer Agreements for p.d.,q. Express, and Agreements for Licensed
     Programs for p.d.,q. Express Customers, with the following customers:

               VENDEE (CUSTOMER):

               Aetna Life Insurance Co.

               Connecticut General Life Insurance Company

               Continental Casualty Company

               Grenel Financial Corporation (Connecticut National)

               First Penn.-Pacific Life Insurance Company

               GECS Insurance Companies

               Life Insurance Company of Virginia

               Lincoln Benefit Life

               Metropolitan Life Insurance Co.

               North American Company for Life & Health

               Prudential Select

               Security Connecticut Life Insurance Company

               Zurich Kemper Life Ass., Co. and Fidelity Life Assoc.

               The Midland Mutual Life Insurance Company

               Transamerica Occidental Life

               United of Omaha

                                       44
<PAGE>   45

     2. Oracle Business Alliance Program Agreement, dated March 5, 1996

     3. Cybertek Value Added Remarketing Agreement, dated August 4, 1998

     4. NAPS Exclusive Remarketing Agreement, dated November 8, 1983

     The following agreements are silent as to assignability by Owner:

     1.   NAPS Purchase Agreement, dated November 8, 1983

     2.   Comm-Press Software License Agreement, dated November 24, 1993.

     3.   advantis Licensed Program Redistribution Agreement, signed by Owner on
          June 28, 1995

                                       45
<PAGE>   46

                         EXHIBIT J - FINANCIAL SCHEDULES

<TABLE>
<CAPTION>
                                 p.d.,q. EXPENSE ANALYSIS COMPARISON
                                         1997 / 1998 / 1999

                                                          1997              1998            1999
                                                          TOTAL             TOTAL           TOTAL
                                                        ---------         ----------      ---------
<S>                                                     <C>               <C>             <C>
Salaries                                                [...***...]       [...***...]     [...***...]
Employee Welfare                                        [...***...]       [...***...]     [...***...]
Subscriptions                                           [...***...]       [...***...]     [...***...]
Legal Fees                                              [...***...]       [...***...]     [...***...]
Outside Consultants (see detail, below)                 [...***...]       [...***...]     [...***...]
Travel and Living                                       [...***...]       [...***...]     [...***...]
Printing & Postage                                      [...***...]       [...***...]     [...***...]
IVANS (Telecommunications)                              [...***...]       [...***...]     [...***...]
Agents' Balances Charged-off                            [...***...]       [...***...]     [...***...]
Agent Conferences                                       [...***...]       [...***...]     [...***...]
Cost of Equipment                                       [...***...]       [...***...]     [...***...]
Equipment Rental, Including PCs                         [...***...]       [...***...]     [...***...]
Hardware Maintenance                                    [...***...]       [...***...]     [...***...]
Office Supplies                                         [...***...]       [...***...]     [...***...]
PC Supplies                                             [...***...]       [...***...]     [...***...]
Software Maintenance                                    [...***...]       [...***...]     [...***...]
Write-off of p.d.,q. Inventory                          [...***...]       [...***...]     [...***...]
                                                        ---------         ----------      ---------

                                                        [...***...]       [...***...]     [...***...]
                                                        ---------         ----------      ---------
Less:  Charges not part of P.D.,Q. cost
structure, but part of First Colony Life:
     IVANS                                              [...***...]       [...***...]     [...***...]
     Y2K Consultants                                    [...***...]       [...***...]     [...***...]
                                                        ---------         ----------      ---------

p.d.,q. RUN RATE EXPENSES                               [...***...]       [...***...]     [...***...]
                                                        ---------         ----------      ---------
</TABLE>

* CONFIDENTIAL TREATMENT REQUESTED

                                       46
<PAGE>   47

    EXHIBIT K - FORM OF BUSINESS AND TECHNOLOGY STRATEGIC ALLIANCE AGREEMENT

                                       47<PAGE>   1
                                                                   EXHIBIT 10.20

                                           *** Text Omitted and Filed Separately
                                                CONFIDENTIAL TREATMENT REQUESTED
                                           Under 17 C.F.R. Sections 200.80(b)(4)
                                                                     and 230.406

                             BUSINESS AND TECHNOLOGY
                          STRATEGIC ALLIANCE AGREEMENT

This STRATEGIC ALLIANCE AGREEMENT (the "AGREEMENT") is made as of November 15,
1999 (the "Effective Date"), by and between CHANNELPOINT, INC., a Delaware
corporation having its place of business located at 10155 Westmoor Drive, Suite
210, Westminster, Colorado 80020 ("CHANNELPOINT"), and GE FINANCIAL ASSURANCE
HOLDINGS, INC., a Delaware corporation having its place of business located at
6610 West Broad Street, Richmond, Virginia 23230 ("GEFA"or "CLIENT" on Services
Addendum).

                                    RECITALS

     A. ChannelPoint is in the business of, among other things, providing (1) an
Internet-based electronic commerce exchange service that provides insurance
brokers and customers with access to quotes, proposals and policy information
and enables the purchase of insurance policies via a website established and
operated by ChannelPoint (the "COMMERCE EXCHANGE" or the "SERVICE"), and (2) the
Insure(tm) software platform marketed and distributed by ChannelPoint under
ChannelPoint's software license agreements (the "INSURE PLATFORM").

     B. GEFA, through any GEFA Affiliate (as hereinafter defined), is in the
business of underwriting and issuing insurance policies, including fixed and
variable annuities and fixed and variable life insurance, long term care
insurance, and insurance policies sold through the worksite channel (the
"INSURANCE PRODUCTS"). References to GEFA herein shall include GEFA Affiliates,
except where the context otherwise requires.

     C. GEFA and ChannelPoint desire to enter into an agreement whereby (1)
ChannelPoint will provide GEFA an Internet-based set of services (including
without limitation those services marketed by ChannelPoint under the trademarks
"Commerce(TM)" and "Insure(TM)" that provide GEFA insurance distribution
channels and its customers with access to quotes, proposals and policy
information to enable the purchase and administration of insurance policies via
a website established and operated by ChannelPoint; (2) ChannelPoint will create
and provide electronic commerce portals to the Commerce Exchange that are
branded with the GEFA trademarks (on an exclusive basis) and include GEFA's
quote, proposal and insurance plan information (the "BRANDED PORTALS"),
including Branded Portals through which all or a subset of the Insurance
Products are offered for sale (the "PRIVATE PORTALS") and Branded Portals
through which a subset of the Insurance Products and the insurance products of
third party carriers are offered for sale (the "SEMI-PRIVATE PORTALS"); (3)
ChannelPoint will include GEFA's quote, proposal and insurance plan information
in Internet portals to the Commerce Exchange, including broker portals and
portals made available to GEFA and other distribution intermediaries (the "OPEN
PORTALS"); and (4) GEFA will use ChannelPoint as GEFA's preferred electronic
service provider authorized to market and submit for sale, via the Service,
Insurance Products underwritten and issued by GEFA.

     NOW, THEREFORE, in consideration of the foregoing premises and the mutual
covenants and conditions of this Agreement, the parties to this Agreement agree
as follows:

                                       1

<PAGE>   2
                                    AGREEMENT

1.   APPOINTMENT

     1.1 ELECTRONIC SERVICE PROVIDER. GEFA hereby designates ChannelPoint as
GEFA's preferred (as further defined in Section 1.4 below) electronic service
provider authorized to provide technology and market, solicit and submit the
Insurance Products for sale via the Internet through the Service and
ChannelPoint hereby accepts such appointment, subject to the terms and
conditions of this Agreement. GEFA may at any time alter coverages, provisions
or exclusions of the Insurance Products or discontinue or replace Insurance
Products without the consent of ChannelPoint. GEFA agrees to give ChannelPoint
written notice of such modifications in a timely manner.

     1.2 LIMITS ON AUTHORITY. ChannelPoint is authorized to obligate GEFA only
to the extent (a) provided by this Agreement, (b) set forth in the published
rules, procedures and practices of GEFA and (c) as may be authorized in writing
by an officer of GEFA. ChannelPoint is not authorized to (i) make, alter or
waive any of the rates, terms or conditions of any of GEFA's Insurance Products,
including forms, policies, contracts or advertising materials, (ii) bind
coverage under an Insurance Product without GEFA's express prior written
approval, (iii) sign any contract on behalf of GEFA or its affiliates or (iv)
prepare or distribute any promotional or descriptive material relating to this
Agreement or any Insurance Products without first obtaining GEFA's written
approval of such materials.

     1.3 NO RESTRICTIONS. ChannelPoint may form alliances with any third party
(including other insurance carriers) in which ChannelPoint makes such third
parties' insurance products and content available through the Service, and,
subject to the provisions of Section 1.4 below, GEFA may authorize other third
parties as electronic service providers authorized to market, solicit and submit
and products of GEFA (including without limitation the Insurance Products) for
sale via the Internet or other electronic networks.

     1.4 PREFERRED PROVIDER. In connection with ChannelPoint's appointment as a
"Preferred" electronic service provider, GEFA shall refer to ChannelPoint as a
"Preferred" electronic service provider in any press releases, advertisements or
promotional materials that relate to any electronic commerce initiatives
undertaken by GEFA in connection with the Services under this Agreement.

2.   COMMERCE EXCHANGE SERVICES AND GEFA'S USE OF THE SERVICE

     2.1 ACCESS TO THE SERVICE. ChannelPoint hereby grants to GEFA and its
independent and dedicated brokers, sales agents and other GEFA distribution
intermediaries (collectively, the "GEFA SALES TEAM") the non-exclusive,
non-transferable right and license during the term of this Agreement to access
and use the Service through the Branded Portals for the sole purpose of
providing insurance procurement services to GEFA customers. Promptly upon the
delivery of any Branded Portals,, ChannelPoint shall issue to GEFA a user name
and Password to enable access to the Branded Portals. GEFA shall treat the user
name and Password as ChannelPoint's Confidential Information (as defined in
Section 7 below) and make such information available only to GEFA employees and
the GEFA

                                       2
<PAGE>   3

Sales Team for use as permitted under this Agreement. Use of the Service shall
be subject to the terms and conditions of use and the privacy policy applicable
to all users of the Services, as posted on the Commerce Exchange.

     2.2 GEFA ENROLLMENT. To the extent commercially reasonable, GEFA agrees and
shall use reasonable efforts to cause other members of the GEFA Sales Team to
agree to use only the Service to sell Insurance Products to all customers that
have received quotes or sales proposals generated by the Service (a "LEAD");
provided, however, that enrollment of Leads shall be using GEFA's standard
procedures until the Service includes direct enrollment capability. ChannelPoint
will notify GEFA upon the commercial availability of enrollment capabilities.
Thereafter, to the extent commercially reasonable, enrollment of Leads shall be
completed only through the Service. GEFA shall, on or before the fifteenth
(15th) day of each month, provide to ChannelPoint a report listing all Insurance
Products sold to Leads during the prior month, including the associated gross
premiums and other relevant information. Any Leads that subsequently purchase
Insurance Products shall be deemed "Policyholders" under this Agreement. In
addition, the parties shall comply with any special tracking, reporting or
reconciliation procedures as may be reasonably requested by ChannelPoint.
ChannelPoint may examine GEFA's records as provided in Section 5.4 below to
determine the accuracy of GEFA's report and GEFA's compliance with this Section
2.2.

     2.3 SUPPORT AND INSURE PLATFORM MAINTENANCE. ChannelPoint shall provide
second-line support via email (at support@cpcommerce.com) and telephone (at a
support telephone number to be provided to GEFA by ChannelPoint) to GEFA and the
GEFA Sales Team relating to the authorized use of the Service and the Insure
Platform, such support to be provided during the hours of 6:00 a.m. until 6:00
p.m. Mountain Time. GEFA or the GEFA Sales Team shall provide direct first-line
support to end-user customers of Insurance Products and shall use commercially
reasonable efforts to respond to all customer service inquiries promptly after
receipt. All written customer support communications relating to the Service
shall state the Service is provided or powered by ChannelPoint and shall include
a reference to "Commerce"(tm) or such other brand designations specified by
ChannelPoint from time-to-time. In consideration of the Insure Platform Fees
described in Section 5.1 below, ChannelPoint shall provide all updates,
modifications, enhancements, error corrections and new versions or releases of
the Insure Platform which are generally made available to other participants in
ChannelPoint's Insure maintenance program at no charge.

     2.4 SERVICE DESCRIPTION. In consideration of the Exchange Service Fees (as
defined in Section 5.1 below), ChannelPoint will deliver the Branded Portals
which include the basic core functionality and other elements specified in
Exhibit A that are commercially available from ChannelPoint as of Effective
Date, and any modifications made or future capabilities and features added and
made commercially available by ChannelPoint from time-to-time. GEFA will specify
layout and configuration of the Branded Portals and will have the sole
discretion in the selection of Insurance Products offered through the Branded
Portals and in the selection of the insurance products offered by third party
carriers offered through the Semi-Private Branded Portals. Substantially all
features and functionality included in Exhibit A will be provided to GEFA within
the scope of the Exchange Service Fees. ChannelPoint reserves the right to
increase the level of the Exchange Service Fee as the parties

                                       3

<PAGE>   4

create more detailed specification documents and if increased functionality and
enhancements are added to the ChannelPoint Exchange; provided that such
increases shall be subject to GEFA's consent (not to be withheld unreasonably).

     2.5 INSURE PLATFORM LICENSE. In consideration of the Insure Platform Fees
(as described in Section 5.1 below), ChannelPoint hereby grants to GEFA a
non-exclusive perpetual, non-transferable world-wide right and license to use
the Insure Platform for GEFA's internal back-office data processing for all
Insurance Products. The terms of the licenses granted are specified in Exhibit B
(the "INSURE PLATFORM AGREEMENT").

     2.6 PLATFORM CUSTOMIZATION SERVICES. In consideration of the Professional
Service Fees (as described in Section 5.2), ChannelPoint will perform services
relating to (a) implementation of any Branded Portal elements not included in
Exhibit A; (b) the import and repurposing of GEFA Content in data centers on the
Commerce Exchange; (c) additional unique and/or proprietary GEFA requirements,
features and functionality that are either not part of the Commerce Exchange;
and (d) the integration of the Insure Platform licensed to GEFA under this
Agreement with and into the Commerce Exchange and GEFA data centers
(collectively, the "PLATFORM CUSTOMIZATION SERVICES"). Either party may propose
Platform Customization Services, and if agreed as to scope, cost and schedule,
the parties shall execute a written Statement of Work, which shall be subject to
the terms of the services addendum attached hereto as Exhibit C (the "SERVICES
ADDENDUM").

     2.7 HOSTING SERVICES. ChannelPoint will host the Branded Portals for the
sole use and benefit of GEFA in accordance with the Service Level Agreement
attached to this Agreement as Exhibit D. ChannelPoint will not charge a separate
hosting fee for these services during the term of this Agreement.

     2.8 PRODUCT IMPROVEMENTS AND ENHANCEMENTS. The Commerce Exchange and Insure
Platform will generally evolve to include new features and functionality in
accordance with the ChannelPoint Service roadmap attached hereto as Exhibit I
(the "SERVICE ROADMAP"); GEFA acknowledges that the Service Roadmap is provided
for information purposes only and does not represent a binding commitment on
behalf of ChannelPoint; provided, however, that ChannelPoint and GEFA shall
cooperate and shall devote resources and experience to define, prioritize and
plan future enhancements to the Commerce Exchange and the Insure Platform that
will become part of ChannelPoint's general product releases ("SERVICE
ENHANCEMENTS"), in accordance with the procedures specified in Exhibit J ("JOINT
PLANNING ACTIVITIES"). If ChannelPoint deviates from the Service Roadmap or
fails to develop any features or functionality currently included in the Service
Roadmap, all fees previously paid are fully earned and non-refundable pursuant
to Section 5 and ChannelPoint will not be obligated to provide any refunds or
other concessions upon such failure, except as set forth in Section 5.2(b).
ChannelPoint will bear the development costs associated with Service
Enhancements or any enhancements or features made generally available by
ChannelPoint to all customers, whether or not such Service Enhancements or
features were suggested by GEFA. ChannelPoint will work with GEFA, as part of
the Consulting Services included within Exhibit H and under Section 4.5 below,
to develop GEFA-specific enhancements and modifications to the Commerce

                                       4

<PAGE>   5

Exchange and Insure Platform, subject to the terms of the Services Addendum and
the payment of Professional Service Fees under Section 5.2 below.

3.   BRANDING, MARKETING AND OTHER COOPERATIVE ACTIVITIES

     3.1 BRANDING. The Branded Portals licensed to GEFA shall be identified and
branded in accordance with the provisions of Section 6.1 below, provided that
all permitted use of the Branded Portal by or on behalf of GEFA shall bear
co-branding of ChannelPoint throughout, in form reasonably approved by
ChannelPoint, such as "Powered by ChannelPoint" with ChannelPoint logos and
other related marking.

     3.2 DESIGN CONSULTANT. GEFA agrees to serve as ChannelPoint's design
Consultant by using commercially reasonable efforts to (a) provide to
ChannelPoint complete and timely input on products and services provided by
ChannelPoint under this Agreement, (b) provide input from the GEFA Sales Team
and GEFA's customers relating to the Service, including any customer service
comments and complaints and (c) participate in marketing events as specified in
the Marketing and Sales Plan, including participation in user group activities.
In consideration for GEFA's efforts as ChannelPoint's Primary Design Consultant
and the financial commitments made to ChannelPoint under Section 5, GEFA will be
given preferred status as ChannelPoint's Primary Design Consultant with regard
to the Insurance Products and substantially similar products. As ChannelPoint's
Primary Design Consultant, GEFA may elect to (i) become the alpha test site for
any Service enhancements except for Service enhancements constituting features
specific to third party design Consultants or made at the sole suggestion of
third party design Consultants, and (ii) participate in ChannelPoint's Beta test
programs for all future releases of the Service made by ChannelPoint.

     3.3 MARKETING AND SALES PLAN. The parties agree to work together to develop
a marketing and sales plan within thirty (30) days of the Effective Date that
materially meets the mutual objectives of both parties (the "MARKETING AND SALES
PLAN"). The Marketing and Sales Plan is intended to provide quantifiable
measures of the parties' success in achieving their shared marketing objectives.
Such measures shall be evaluated on a periodic basis, but not less than monthly.
Upon mutual written agreement to the Marketing and Sales Plan, the Marketing and
Sales plan shall be included in this Agreement as an Exhibit.

     3.4 JOINT PRESS RELEASE. The parties will cooperate in good faith in
creating a mutually agreed upon joint press release and other public
correspondence concerning this Agreement for simultaneous national and local
release as soon as possible after the Effective Date. Neither party will issue a
press release or otherwise publicize the terms of this Agreement without the
prior written consent of the other party, except as otherwise required by law,
including any description of this transaction required in any filing with the
Securities and Exchange Commission in connection with a public offering of a
party's capital stock.

                                       5

<PAGE>   6

4.   GEFA CONTENT, SERVICES AND OWNERSHIP

     4.1 CONTENT LICENSING. GEFA will, at its own expense, generate and deliver
to ChannelPoint certain Insurance Product information set forth in Exhibit E in
a format specified therein (the "GEFA CONTENT"). For the term of this Agreement,
GEFA hereby grants ChannelPoint a royalty-free, worldwide license with right to
sublicense to reproduce, distribute, publicly perform and publicly display the
GEFA Content throughout the Commerce Exchange via the Internet as set forth in
Exhibit F (the "LICENSED USES"). GEFA may amend Exhibit F to include changes
mandated by regulatory compliance or as it otherwise deems necessary from
time-to-time upon reasonable advanced written notice to ChannelPoint.
ChannelPoint may make a reasonable number of archival copies of the GEFA
Content. Title to and ownership of all intellectual property rights of the GEFA
Content shall remain with GEFA or its third party licensors.

     4.2 GEFA CONTENT MANAGEMENT. ChannelPoint shall designate a ChannelPoint
representative to whom GEFA shall direct any requests regarding the GEFA
Content. GEFA will be solely responsible for creating, managing, editing,
reviewing, testing, deleting and otherwise controlling the GEFA Content via the
procedures set forth below. ChannelPoint shall deliver to GEFA certain tools and
API's to enable GEFA to implement and manage all changes to the GEFA Content
accessible via the Branded Platforms (the "CHANNELPOINT TOOLS"). ChannelPoint
hereby grants GEFA a royalty-free, worldwide license to use the ChannelPoint
Tools during the Term solely to manage the GEFA Content. Upon conversion of the
GEFA Content and any updates thereto, GEFA shall verify that all rating and
similar algorithms that are part of the GEFA Content produce correct results.
Except for any transformation required to convert the content to ChannelPoint's
proprietary data format, ChannelPoint shall not modify or alter the GEFA Content
without GEFA's written consent. GEFA shall be solely responsible for any
liability associated with ChannelPoint's publication and distribution of the
GEFA Content, except to the extent that ChannelPoint, or any third party who
accesses the GEFA Content other than through the ChannelPoint Tools licensed to
GEFA, makes changes or alterations to the GEFA Content that are not approved by
GEFA. ChannelPoint has no obligation to GEFA, and undertakes no responsibility,
to review the GEFA Content to determine whether any such content is accurate or
may incur liability to third parties, provided that, if ChannelPoint becomes
aware of any inaccuracies or potential liabilities associated with the GEFA
Content, ChannelPoint will promptly notify GEFA thereof. Notwithstanding
anything to the contrary herein, if it comes to the attention of ChannelPoint
that any GEFA Content may, in ChannelPoint's sole reasonable opinion, create
liability for ChannelPoint, GEFA agrees that ChannelPoint may remove such GEFA
Content from its systems upon providing written notice to GEFA.

     4.3 CHANNELPOINT CONTENT AND CARRIER PLUG-INS. ChannelPoint has acquired
and developed, and intends to continue to acquire and develop, a body of
content, including without limitation, insurance product content, rules,
algorithms, procedures and policy materials (the "CHANNELPOINT CONTENT")
comprised of materials that were either licensed from third party carriers to
ChannelPoint, or developed by ChannelPoint. GEFA and ChannelPoint intend that
certain of the ChannelPoint Content may be made available via Semi-Private
Branded Platform as mutually agreed upon by GEFA and ChannelPoint in accordance
with Section 2.4 above. In this event, the parties agree

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<PAGE>   7

that ChannelPoint shall have the right to solicit third party carriers to make
their content available to enable electronic distribution of such carrier's
insurance products through the Branded Platform ("Carrier Plug-Ins") subject to
Exchange Service Fees payable to ChannelPoint by GEFA pursuant to Section 5.1.
Title to and ownership of all intellectual property rights of the ChannelPoint
Content shall remain with ChannelPoint or its third party licensors.

     4.4 OPEN PORTALS AND COMMERCE EXCHANGE SERVICES. In connection with
ChannelPoint's operation of the Commerce Exchange, ChannelPoint shall:

         (a) include the GEFA Content in the Service through Open Portals as
permitted under Exhibit F; provided, however, that GEFA acknowledges that,
subject to Exhibit F, ChannelPoint shall retain sole editorial control of the
appearance and format of the Open Portals;

         (b) make available all computer hardware and software,
telecommunications equipment and Internet access equipment and services required
for operation of the Service, the Branded Portals and Open Portals, as
ChannelPoint reasonably deems necessary; and

         (c) make the Service generally available to GEFA and the GEFA Sales
Team and, if applicable, end users in substantial accordance with ChannelPoint's
Service Level Agreement.

     4.5 CONSULTING SERVICES. In consideration for the payment of Consulting
Service Fees specified in Section 5.2 below, ChannelPoint will provide
consulting services to GEFA including education, training, installation,
services, diagnostics, requirements assessments, ratings, configuration
assistance, reporting data extract, systems integration, testing and other
services relating to GEFA's use of the Service (the "CONSULTING SERVICES"),
subject to the terms of the Services Addendum. ChannelPoint agrees to provide
the Consulting Services summarized in Exhibit H as part of ChannelPoint's
initial Consulting Services engagement.

     4.6 OWNERSHIP.

         (a) ChannelPoint Property. As between GEFA and ChannelPoint,
ChannelPoint or its third party suppliers will retain sole ownership of all
intellectual property rights in and to the ChannelPoint Marks, the ChannelPoint
Content, the ChannelPoint Tools, the Open Portals, the Insure Platform, the
Branded Portals and the Commerce Exchange, including all software, content,
documentation, technology and trademarks used in connection with the Services
and all Service Enhancements thereto, subject to GEFA's ownership of the GEFA
Property as provided in subsection (b) below (the "CHANNELPOINT PROPERTY"). The
ChannelPoint Property includes any modifications, enhancements or derivative
works made to the ChannelPoint Property during the term of this Agreement,
whether or not made in response to GEFA suggestions or requirements. Except for
licenses expressly granted to GEFA under this Agreement, GEFA is not granted any
other intellectual property rights, or any other rights, franchises or licenses,
with respect to the ChannelPoint Property.

         (b) GEFA Property. As between GEFA and ChannelPoint, GEFA will retain
sole ownership of all intellectual property rights in and to the GEFA Marks, the
GEFA Content and any

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<PAGE>   8

other information, content, documentation, technology and trademarks that GEFA
supplies or licenses to ChannelPoint under the terms of this Agreement (the
"GEFA PROPERTY"). The GEFA Property includes any modifications, enhancements or
derivative works made to the GEFA Property during the term of this Agreement,
whether or not made in response to ChannelPoint suggestions or requirements.
Except for licenses expressly granted to ChannelPoint under this Agreement,
ChannelPoint is not granted any other intellectual property rights, or any other
rights, franchises or licenses, with respect to the GEFA Property.

         (c) Other Intellectual Property. Ownership of intellectual property
rights in and to any technology (other than the GEFA Property and the
ChannelPoint Property) developed, made, authored or conceived by either
ChannelPoint or GEFA, jointly or alone, in connection with and during the term
of this Agreement will be as specified in the Services Addendum or Development
Agreement between the parties under which such intellectual property is
developed, made, authored or conceived. In the event any such technology is
developed, made, authored or conceived by either ChannelPoint or GEFA, jointly
or alone, in connection with and during the term of this Agreement, but not
subject to the provisions of any Services Addendum or as part of the Service
Enhancements, all intellectual property rights in and to such technology shall
be (i) solely owned by ChannelPoint, in the case of technology developed, made,
authored or conceived solely by ChannelPoint; (ii) solely owned by GEFA, in the
case of technology developed, made, authored or conceived solely by GEFA; or
(iii) jointly owned by ChannelPoint and GEFA, in the case of technology
developed, made, authored or conceived jointly by ChannelPoint and GEFA
personnel (including its employees and consultants) for which, where relevant,
such personnel would be considered joint inventors under United States Patent
Act or joint authors under the United States Copyright Act.

     4.7 DATA ACCESS AND OWNERSHIP. All use and traffic data concerning all
Policyholders or Leads collected by ChannelPoint through the Service, including
but not limited to impression data, usage summaries and click through activity
collected by ChannelPoint ("IMPRESSION DATA") shall be the sole and exclusive
property of GEFA. ChannelPoint shall be entitled to capture and collect
Impression Data in its operation of the Commerce Exchange and the hosting of the
Branded Portals and ChannelPoint may use Impression Data concerning
Policyholders or Leads in any aggregate form that does not identify any
particular Policyholder for any lawful purpose without a duty of accounting to
GEFA . ChannelPoint will, at no charge to GEFA, provide GEFA with access to (in
a format and frequency mutually agreed to by ChannelPoint and GEFA) all
Impression Data and other Policyholder information collected by ChannelPoint in
connection with the generation of quotes or proposals for a Policyholder or the
enrollment of any Policyholder. ChannelPoint will, at no charge to GEFA, provide
GEFA with monthly reports of Impression Data collected by ChannelPoint in
connection with uses of the Service other than on behalf of Policyholders on an
aggregated basis ("REPORTS") that are (a) ChannelPoint standard or generally
available reports or (b) other Reports that ChannelPoint provides to other
customers at no charge that are not unique or proprietary to such customers.
ChannelPoint will use commercially reasonable efforts to provide other special
Reports requested by GEFA from time-to-time in consideration of a service fee
equal to ChannelPoint's fully burdened costs in creating and providing such
Reports. All Reports provided by ChannelPoint hereunder shall not (i) identify
any particular individual, broker, agent or insurance carrier, (ii) violate
ChannelPoint's

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<PAGE>   9

privacy policy or any applicable law or regulation or (iii) violate the terms of
any agreement between ChannelPoint and any third party; provided that
ChannelPoint will not enter into agreements with third parties exclusively
preventing GEFA from receiving data generated through through the Commerce
Exchange.

5.   COMPENSATION AND REPORTING

     5.1 EXCHANGE SERVICE FEES AND RELATED CHARGES.

         (a) Calculation of Fees. GEFA shall pay ChannelPoint the Exchange
Service Fees consisting of fees and charges for access to the Commerce Exchange,
the Insure Platform license and maintenance services (the "INSURE PLATFORM
FEES"), p.d., q. new applications processing fees and distribution fees for
sales of the Insurance Products through the Commerce Exchange, all as further
defined and established in Section 1 of Exhibit G attached hereto, subject to
the provisions of Sections 5.6 and 5.7 below, and provided that ChannelPoint has
all licenses from applicable regulatory authorities required to receive such
payments.

         (b) Minimum Fees; Prepayment. GEFA agrees to generate Exchange Service
Fees on a calendar quarterly basis in accordance with the schedule set forth in
Section 1(e) of Exhibit G. GEFA will pay to ChannelPoint a non-refundable
payment equal to each quarterly minimum within thirty (30) days of the beginning
of each calendar quarter during the term of this Agreement beginning January 1,
2000 in prepayment for the minimum Exchange Service Fees due in each such
calendar quarter (the "PREPAYMENT"), recoverable on a dollar-for-dollar basis
against actual Exchange Service Fees generated during such quarter. ChannelPoint
will not be obligated to refund to GEFA any portion of a Prepayment, even if the
Prepayment is not fully recovered during the applicable calendar quarter;
provided, however that GEFA's obligation to make Prepayments and to generate
minimum Exchange Service Fees under this Section 5.1(b) and under Section 1(e)
of Exhibit G after the calendar year 2000 shall be contingent on the mutual
agreement of the parties that GEFA is receiving new business revenue deriving
from the Service sufficient to justify such Prepayments and minimum Exchange
Service Fees. In the event that the parties fail to reach such agreement prior
to December 31 of calendar year 2000 or of any subsequent year during the term,
the parties will cooperate in good faith to establish revised Exchange Service
Fee rates, minimum Exchange Service Fees and a Prepayment schedule for the
following calendar year.

         (c) Payment. All Exchange Service Fees will accrue as set forth in
Section 1 of Exhibit G. In the event that the aggregate Exchange Service Fees
accrued by GEFA during any calendar quarter are greater than the corresponding
Prepayment, ChannelPoint shall invoice GEFA for all additional Exchange Service
Fees owed to ChannelPoint on a monthly basis, and GEFA shall pay all additional
Exchange Service Fees owed to ChannelPoint, within thirty (30) days of the date
of ChannelPoint's invoice, such payment to be accompanied by the report
described in Section 5.3.

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<PAGE>   10

     5.2 PROFESSIONAL SERVICE FEES.

         (a) Calculation of Fees. In consideration for the Consulting Services
and the Platform Customization Services provided by ChannelPoint, GEFA will pay
Professional Services Fees on a time and materials basis in accordance with the
price schedule specified in the Services Addendum. The Professional Services
Fees do not include any expenses for which GEFA reimburses ChannelPoint under
the Services Addendum.

         (b) Minimum Fees; Prepayment. GEFA agrees to issue Statements of Work
sufficient to generate Professional Service Fees on a calendar quarterly basis
in accordance with the schedule set forth in Section 2 of Exhibit G. GEFA will
pay to ChannelPoint a non-refundable prepayment equal to (a) the minimum
Professional Service Fees specified in Section 2 of Exhibit G for the calendar
year 1999 within thirty (30) days of the Effective Date in prepayment for the
minimum Professional Service Fees to be paid in the calendar year 1999; and (b)
each quarterly minimum specified in Section 2 of Exhibit G for the calendar
years 2000 through 2004, within thirty (30) days of the beginning of each
calendar quarter during the term of this Agreement beginning January 1, 2000 in
prepayment for the minimum Professional Services to be paid in each such
calendar quarter (the "PREPAYMENT"), recoverable on a dollar-for-dollar basis
against actual Professional Services Fees generated during such time period;
provided, however, that GEFA's obligation to make Prepayments and to generate
minimum Professional Service Fees under this Section 5.2(b) and under Section 2
of Exhibit G after the calendar year 2000 shall be contingent on mutual
agreement of the parties that GEFA is receiving benefit from the Consulting
Services sufficient to justify such Prepayments and minimum Consulting Service
Fees. In the event that the parties fail to reach such agreement prior to
December 31 of calendar year 2000 or of any subsequent year during the term, the
parties will cooperate in good faith to establish a revised minimum Professional
Services Fee and Prepayment schedule for the following calendar year. If any
portion of any Prepayment of Professional Services Fees is not fully recovered
during any time period to which such Prepayment corresponds, no refund shall be
due to GEFA; provided that, if the failure to fully recover the Prepayment does
not result from GEFA's failure to order sufficient services to recover the
Prepayment, but, rather, results from ChannelPoint's failure to staff the number
of personnel required in any issued Statement(s) of Work or other causes
attributable to ChannelPoint, no subsequent Prepayment of Professional Services
Fees shall be due until the prior such Prepayment is fully recovered, and, if
the Agreement is terminated or expires prior to full recovery of such
Prepayment, GEFA shall be entitled to a refund of the amount of the Prepayment
that has not been recovered at the effective date of termination or expiration.

         (c) Payment. Once the aggregate Professional Services Fees accrued by
GEFA in any time period specified in subsection (b) above are greater than the
corresponding Prepayment, ChannelPoint shall invoice GEFA for all additional
Consulting Services Fees owed to ChannelPoint on a monthly basis, as provided in
the Services Addendum, payable within thirty (30) days of the date of such
invoice.

     5.3 REPORTING AND INVOICING. GEFA agrees to use diligent efforts to track
Policyholders and Leads who have purchased Insurance Products that had been
quoted or purchased through use of

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the Service. On a monthly basis, GEFA shall provide to ChannelPoint a report
listing by insurance broker or client the Insurance Products sold to Leads
during the prior month, specifying the products, associated gross premiums,
commissions or override payments, designated brokers and other relevant
information relating to such Leads. In addition to the invoices provided to GEFA
under Sections 5.1(c) and 5.2(c) above, ChannelPoint will provide GEFA with
monthly reports listing those insurance brokers and clients that have obtained
quotes or purchased Insurance Products through the Service during the prior
ninety-day (90) period. In addition, the parties shall comply with any special
tracking, reporting or reconciliation procedures agreed to by the parties, if
any.

     5.4 AUDIT RIGHTS. ChannelPoint will have the right to engage, at its own
expense, an independent auditor to examine GEFA's records no more frequently
than once per year as may be necessary to determine the correctness of any
report or payment made under this Agreement and to verify GEFA's compliance with
the terms of Exhibit B. GEFA will have the right to engage, at its own expense,
an independent auditor to examine ChannelPoint's records no more frequently than
once per year as may be necessary to determine the correctness of any invoice
provided to GEFA under this Agreement and to verify the adequacy of
ChannelPoint's regulatory compliance procedures with regard to the Insurance
Products.

     5.5 TAXES. All fees owed by GEFA to ChannelPoint are exclusive of, and GEFA
shall pay, all sales, use, excise and other taxes that may be levied upon GEFA
in connection with the sale of Insurance Products, the provision of Consulting
Services or other transactions contemplated under this Agreement, except for
taxes based on ChannelPoint's net income.

     5.6 ADJUSTMENTS. Both parties acknowledge that the pricing mechanisms and
conditions specified in Section 1(a) of Exhibit G are preliminary in nature and
that certain assumptions have been made to justify the pricing schedule.
Accordingly, the parties agree to negotiate adjustments to the pricing schedule
in good faith (a) prior to the beginning of the third quarter of the calendar
year 2000, (b) at the end of the calendar year 2000, and (c) on an annual basis
thereafter. Any adjustments will be mutually agreed upon based upon
ChannelPoint's revenues generated from the pricing mechanism and the cost
savings, revenues and other benefits derived from GEFA's use of the Services,
the Insure Platform and the p.d.,q platform, including the sales achieved
through the Open Portals and the Branded Portals.

     5.7 [...***...].

* CONFIDENTIAL TREATMENT REQUESTED

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6.   TRADEMARKS

     6.1 LICENSE TO GEFA MARKS. GEFA grants to ChannelPoint a non-exclusive,
nontransferable, royalty-free, worldwide license to use the GEFA Marks (as set
forth in Exhibit F) (i) on the Service to denote that the GEFA Content is owned
by GEFA and as required to publicly display hypertext links as part of the
Service that link to appropriate areas of GEFA's web site and to online
directory information available on GEFA's web site or through a third party web
site designated by GEFA; and (ii) to promote the Service as containing the GEFA
Content in promotional materials including but not limited to brochures,
presentations, advertising, and marketing; provided that: (A) ChannelPoint shall
at all times use the GEFA Marks in accordance with the permitted uses set forth
in Exhibit F, or as otherwise explicitly approved in writing by GEFA; (B) the
nature and quality of all aspects of any Commerce Exchange content which
includes the GEFA Marks, and of all Promotional Materials using the GEFA Marks,
shall conform to quality standards provided in writing to ChannelPoint by GEFA
from time to time; (C) ChannelPoint shall not engage in any action associated
with the GEFA Marks that adversely affects the good name, good will, image or
reputation of GEFA; (D) ChannelPoint shall cooperate with GEFA in facilitating
GEFA's control of the nature and quality of all aspects of the Service using the
GEFA Marks and of all Promotional Materials using the GEFA Marks, to supply GEFA
with specimens of all uses of the GEFA Marks upon request, and to promptly
discontinue any such uses of the GEFA Marks which GEFA deems inappropriate; (E)
ChannelPoint acknowledges GEFA's ownership of the GEFA Marks, agrees that it
will do nothing inconsistent with such ownership and that all use of the GEFA
Trademarks by ChannelPoint shall inure to the sole benefit of GEFA; (F)
ChannelPoint agrees that nothing in this Agreement shall give ChannelPoint any
right, title or interest in the GEFA Marks other than the right to use the GEFA
Marks in accordance with this Agreement and that it will not attack the title of
GEFA to the GEFA Marks or attack the validity of this Agreement; and (G) all
uses of the ChannelPoint Marks shall be distinct from the GEFA Marks so as to
make distinct commercial impressions.

     6.2 LICENSE TO CHANNELPOINT MARKS. ChannelPoint grants to GEFA a
non-exclusive, nontransferable, royalty-free, worldwide license to use the
ChannelPoint Marks (i) to promote the Service and GEFA's relationship with
ChannelPoint, as provided in the Marketing and Sales Plan, in promotional
materials including but not limited to brochures, presentations, advertising,
and marketing; and (ii) to publicly display hypertext links to the Service from
appropriate areas of the GEFA's web site; provided that: (A) GEFA shall at all
times use the ChannelPoint Marks in accordance with ChannelPoint's standard
trademark usage guidelines provided to GEFA, or as otherwise explicitly approved
in writing by ChannelPoint; and (B) GEFA shall not engage in any action
associated with the ChannelPoint Marks that adversely affects the good name,
good will, image or reputation of ChannelPoint; (C) GEFA shall cooperate with
ChannelPoint in facilitating ChannelPoint's control of the nature and quality of
all aspects of the Promotional Materials using the ChannelPoint Marks, to supply
ChannelPoint with specimens of all uses of the ChannelPoint Marks upon request,
and to promptly discontinue any such uses of the ChannelPoint Marks which are in
violation of the ChannelPoint's usage guidelines; (D) GEFA acknowledges
ChannelPoint's ownership of the ChannelPoint Marks, agrees that it will do
nothing inconsistent with such ownership and that all use of the ChannelPoint
Trademarks by GEFA shall inure to the sole benefit of ChannelPoint;

                                       12

<PAGE>   13

(E) GEFA agrees that nothing in this Agreement shall give GEFA any right, title
or interest in the ChannelPoint Marks other than the right to use the
ChannelPoint Marks in accordance with this Agreement and that it will not attack
the title of ChannelPoint to the ChannelPoint Marks or attack the validity of
this Agreement; and (F) all uses of the GEFA Marks shall be distinct from the
ChannelPoint Marks so as to make distinct commercial impressions.

7.   CONFIDENTIALITY

     7.1 DEFINITION. "CONFIDENTIAL INFORMATION" means confidential and
proprietary information which relates to GEFA's or ChannelPoint's business,
products and services, including but not limited to data, trade secrets,
discoveries, ideas, concepts, know-how, techniques, software, business
activities and operations, reports, studies and other technical and business
information, including personal Policyholder information. Notwithstanding the
foregoing, Confidential Information shall not include any information which (a)
is known by the receiving Party at the time of disclosure, free of any
obligation to keep it confidential, as evidenced by credible evidence; (b) is or
becomes publicly available through authorized disclosure by the owner of such
information; (c) is rightfully obtained by the receiving Party from a third
party who has the right to transfer or disclose it; or (d) is independently
developed by receiving Party without reference to Confidential Information of
the other Party.

     7.2 NO DISCLOSURE. Each Party shall keep in confidence during the term of
this Agreement and for a period of five (5) years after termination or
expiration of this Agreement all Confidential Information of the other party and
that it will not directly or indirectly disclose to any third party or use for
its own benefit, or use for any purpose other than the performance of its
obligations under this Agreement, any Confidential Information it receives from
the other party; provided, however that obligations concerning confidentiality
of personal information relating to any Policyholder or Lead will survive in
perpetuity. Each party shall use reasonable care to protect the other Party's
Confidential Information, and in no event less than the same degree of care as
it would employ with respect to its own information of like importance which it
does not desire to have published or disseminated. Each party may make
Confidential Information of the other party available to those of its employees,
contractors or service providers who have a need to know such information and
who are subject to binding use and disclosure restrictions at least as
protective as those set forth herein. Notwithstanding the foregoing, either
party may make disclosures as lawfully required or requested by a court of law,
or any governmental entity or agency in connection with seeking any governmental
or regulatory approval or in connection with a judicial proceeding, provided
that reasonable measures are taken to limit such disclosure and to obtain
confidential treatment or a protective order and the disclosing party is allowed
to participate in such efforts.

     7.3 REMEDIES. GEFA and ChannelPoint each agree that any breach of this
Section 7 would cause irreparable harm or injury to the other Party
significantly in excess of the value received by such other party pursuant to
this Agreement, and that such other party shall be entitled to declaratory,
injunctive or other equitable relief, in addition to any other legal or
equitable remedies it may have, for any such breach.

                                       13

<PAGE>   14

8.   WARRANTIES AND COVENANTS

     8.1 GEFA WARRANTIES. GEFA represents and warrants that:

         (a) neither the GEFA Content or any portion thereof in connection with
the Service will: (i) infringe or violate any third party's copyright, patent,
trademark, trade secret or other proprietary rights; (ii) violate any law,
statute, ordinance or regulation, including without limitation the laws and
regulations governing export control; (iii) be defamatory or trade libelous;
(iv) be pornographic or obscene; (v) be outdated or inaccurate in any way that
could mislead, in any material respect, any applicant for Insurance Products or
user of the Services; or (vi) to the extent such may contain code or other
electronic files, contain viruses, trojan horses, worms, time bombs, cancelbots
or other similar harmful or deleterious routines;

         (b) all members of the GEFA Sales Team who have access to the Service
and are GEFA employees are fully licensed by the relevant regulatory
authorities to sell insurance products, except to the extent that any failure
to acquire such licenses does not have a material adverse affect on
ChannelPoint or the Service;

         (c) it will use best efforts to ensure that all GEFA Sales Team
members who are not GEFA employees are fully licensed by the relevant
regulatory authorities to sell insurance products, except to the extent that
any failure to acquire such licenses does not have a material adverse affect on
ChannelPoint or the Service; and

         (d) GEFA will promptly notify ChannelPoint if it receives any
complaint or if it is served with any paper or has knowledge of any legal or
administrative action, investigations or proceeding against ChannelPoint or
involving ChannelPoint.

     8.2 CHANNELPOINT WARRANTIES. In connection with its operation of the
Service, ChannelPoint represents and warrants that:

         (a) it will not hold itself out as an employee, partner, joint
venturer or officer of the GEFA and, except in the manner and for the purposes
specifically provided in this Agreement, ChannelPoint will not hold itself out
as an agent of GEFA;

         (b) it will comply with all applicable federal, state or other laws
and regulations governing the sale of the Insurance Products on the Service as
contemplated under this Agreement, including by holding as a corporate entity,
and causing its employees to hold, all licenses under applicable insurance and
securities regulations in all applicable jurisdictions if required to operate
the Commerce Exchange as contemplated hereunder, except to the extent any
failure to comply with such laws or regulations does not have a material
adverse effect on GEFA or the Insurance Products;

         (c) it will promptly notify GEFA if it receives any complaint or if it
is served with any paper or has knowledge of any legal or administrative
action, investigations or proceeding against GEFA or involving GEFA;

                                      14
<PAGE>   15

         (d) it will not make any representation, modification, alteration or
waiver in connection with its marketing and solicitation of customers for the
Insurance Products, except as contained in the GEFA Content furnished by GEFA
or as otherwise authorized by GEFA; and

         (e) none of the text, pictures, sound, video, code or other content or
data provided by ChannelPoint to GEFA or used in connection with GEFA Marks or
GEFA Content as part of the Service and the Deliverables delivered to GEFA
under the Services Addendum (the "CHANNELPOINT CONTENT") will: (i) infringe or
violate any third party's copyright, patent, trademark, trade secret or other
proprietary rights; (ii) violate any law, statute, ordinance or regulation,
including without limitation the laws and regulations governing export control;
(iii) be defamatory or trade libelous; (iv) be pornographic or obscene; (v) be
outdated or inaccurate in any way that could mislead, in any material respect,
any applicant for Insurance Products or user of the Services; or (vi) to the
extent such content may contain code or other electronic files, contain
viruses, trojan horses, worms, time bombs, cancelbots or other similar harmful
or deleterious routines; provided, however that the foregoing warranties shall
not apply to (A) the GEFA Content, (B) the GEFA Marks or (C) to the extent any
ChannelPoint Content was created in accordance with GEFA specifications or
instructions.

     8.3 SERVICE WARRANTY AND DISCLAIMER. ChannelPoint shall make the Service
generally available to GEFA and the GEFA Sales Team and, if applicable, end
users in substantial accordance with ChannelPoint's Service Level Agreement. In
the event of any breach of the foregoing warranty, GEFA's sole remedy and
ChannelPoint's sole obligation shall be as specified in the Service Level
Agreement. Except as provided in Section 8.2 or Section 8.3, CHANNELPOINT
PROVIDES THE SERVICE "AS IS" AND EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS,
IMPLIED AND STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Except as specified
herein or in the Service Level Agreement, ChannelPoint does not guarantee
continuous or uninterrupted access to and use of the Service.

9. INDEMNITIES

     9.1 GEFA INDEMNITY. GEFA shall defend ChannelPoint and pay any resulting
damages, costs and expenses finally awarded to a third party or paid in
settlement with respect to all claims, suits or proceedings brought by any
third party against ChannelPoint or its directors, officers, agents and
employees arising from (a) any breach of the representations, warranties or
covenants in Section 8.1, or (b) any claims relating to the provision of the
insurance services offered by GEFA or any claims by GEFA's customers or members
of the GEFA Sales Team relating to use of or access to the Service, except to
the extent such claim arose out of any breach of this Agreement by
ChannelPoint. As a condition of the foregoing, ChannelPoint shall (i) promptly
notify GEFA of any indemnifiable claim (ii) give GEFA sole control over the
defense and settlement of such claims; and (iii) provide reasonable cooperation
and assistance to GEFA in conducting its defense, at GEFA's expense; provided,
however, that ChannelPoint may participate in the defense at its expense; and
ChannelPoint's advance written approval is required for any settlement that
imposes any executory obligation on ChannelPoint (beyond the payment of money
in settlement of the claim) and does not unconditionally release ChannelPoint.

                                      15
<PAGE>   16

     9.2 CHANNELPOINT INDEMNITY. ChannelPoint shall defend GEFA and pay any
resulting damages, costs and expenses finally awarded to a third party or paid
in settlement with respect to all claims, suits or proceedings brought by any
third party against GEFA or its directors, officers, agents and employees
arising from (a) any breach of the warranties in Section 8.2 or (b) any claim
alleging that GEFA's use of the Service in conformance with this Agreement
infringes any third party's intellectual property right or privacy right,
except to the extent such claim arose out of any breach of this Agreement by
GEFA. As a condition of the foregoing, GEFA shall (i) promptly notify
ChannelPoint of any indemnifiable claim; (ii) give ChannelPoint sole control
over the defense and settlement of such claims; and (iii) provide reasonable
cooperation and assistance to ChannelPoint in conducting its defense, at
ChannelPoint's expense; provided, however, that GEFA may participate in the
defense at its expense and GEFA's advance written approval is required for any
settlement that imposes any executory obligation on GEFA (beyond the payment of
money in settlement of the claim) and does not unconditionally release GEFA.

10. LIMITATIONS OF LIABILITY

     IN NO EVENT SHALL EITHER PARTY HEREUNDER BE LIABLE TO THE OTHER FOR ANY
     SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES,
     INCLUDING BUT NOT LIMITED TO SUCH DAMAGES ARISING FROM BREACH OF CONTRACT
     OR WARRANTY OR FROM NEGLIGENCE OR STRICT LIABILITY, OR ARISING FROM
     INTERRUPTED COMMUNICATIONS, LOST DATA OR LOST PROFITS ARISING OUT OF OR IN
     CONNECTION WITH THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF OR
     KNOWS OR SHOULD KNOW OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL
     EITHER PARTY'S LIABILITY FOR ANY AND ALL CLAIMS OR CAUSES OF ACTION
     RELATING TO THIS AGREEMENT EXCEED, IN THE AGGREGATE, [...***...]. THE
     EXISTENCE OF ONE OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT. THE LIMITATION
     OF LIABILITY SPECIFIED IN THIS SECTION WILL APPLY REGARDLESS OF WHETHER ANY
     LIMITED OR EXCLUSIVE REMEDY SPECIFIED IN THIS AGREEMENT FAILS OF ITS
     ESSENTIAL PURPOSE.

* CONFIDENTIAL TREATMENT REQUESTED

                                      16
<PAGE>   17

11. TERM AND TERMINATION

     11.1 TERM. The term of this Agreement shall commence on the Effective Date
and continue through December 31, 2004, and shall automatically renew for
one-year periods thereafter unless either party notifies the other party of its
desire to terminate the Agreement at least six (6) months prior to the
expiration of the then-current term.

     11.2 TERMINATION. Either party may terminate this Agreement upon the
material default of the other party under this Agreement or under the
Assignment Agreement between First Colony Life Insurance Company and
ChannelPoint dated September 10, 1999 (the "ASSIGNMENT AGREEMENT"), in which
case for the purposes of this Section 11.2, First Colony Life Insurance Company
shall be treated as if it were GEFA, if such default remains uncured for thirty
(30) days following written notice to the defaulting party specifying the
default in reasonable detail and demanding its cure; provided, however, that
this Agreement may be immediately terminated upon written notice in the event
of a default under either Sections 7 or 8 hereof. GEFA may terminate this
Agreement upon thirty (30) days prior written notice to ChannelPoint in the
event of a Change of Control of ChannelPoint. For purposes of this Agreement, a
"CHANGE OF CONTROL" of ChannelPoint means a: (a) sale of all or substantially
all of the assets of ChannelPoint to a Prohibited Company; or (b) merger,
reorganization, consolidation or other transaction pursuant to or as a result
of which 50% or more of the voting power of the surviving company following the
merger, reorganization or consolidation is transferred to a Prohibited Company.
For purposes of this Agreement, a "Prohibited Company" means any company that,
in GEFA's reasonable judgement, (i) is a competitor of GEFA; or (ii) would tend
to tarnish GEFA's image or reputation through association.

     11.3 EFFECT OF TERMINATION. Upon any expiration or termination of this
Agreement and upon payment of all outstanding obligations owed by GEFA to
ChannelPoint, ChannelPoint will remove the GEFA Content from its systems,
except for such GEFA Content as ChannelPoint requires for maintenance of its
systems and archival copies. Termination of this Agreement will not affect any
of the terms and conditions of Insurance Products acquired prior to
termination. Sections 4, 5.1 (solely with respect to Exchange Service Fees
payable for Insurance Products sold prior to the date of termination), 5.2
(with respect Professional Service Fees payable for services rendered prior to
the date of termination), 7, 8, 9, 10, 11.3 and 12 shall survive any
termination or expiration of this Agreement.

12. GENERAL PROVISIONS

     12.1 GOVERNING LAW. This Agreement will be governed and construed in
accordance with the laws of the State of Colorado without giving effect to
principles of conflict of laws.

     12.2 SEVERABILITY; WAIVER. If any provision of this Agreement is held to
be invalid or unenforceable for any reason, the remaining provisions will
continue in full force without being impaired or invalidated in any way. The
parties agree to replace any invalid provision with a valid provision that most
closely approximates the intent and economic effect of the invalid provision.
The waiver by either party of a breach of any provision of this Agreement will
not operate or be interpreted as a waiver of any other or subsequent breach.

                                      17
<PAGE>   18

     12.3 HEADINGS. Headings used in this Agreement are for reference purposes
only and in no way define, limit, construe or describe the scope or extent of
such section, or in any way affect this Agreement.

     12.4 ASSIGNMENT. Neither party shall have any right or ability to assign
(including any assignment by operation of law), transfer, or sublicense any
obligations or benefit hereunder without the written consent of the other
party; provided, however that, other than in connection with a Change of
Control of ChannelPoint, either may assign and transfer this Agreement in whole
or in part without the consent of the other party in whole or in part to a
parent or subsidiary corporation or to a successor to the entire business of
such party, directly or indirectly, by way of merger, consolidation or sale of
all or substantially all of its stock or assets or to a subsidiary of any such
successor. This Agreement shall be binding upon and inure to the benefit of the
parties and their successors and permitted assigns.

     12.5 DESIGNATION OF GEFA AFFILIATES. ChannelPoint acknowledges that GEFA
may delegate duties or obligations under this Agreement to any GEFA Affiliates
(as defined below), provided that GEFA remains ultimately liable for the
performance of such obligations, and GEFA may designate any GEFA affiliate to
receive the benefits owed to GEFA under this Agreement. For purposes of this
Agreement, a "GEFA AFFILIATE" is any entity in which GEFA, directly or
indirectly, owns or controls more than fifty percent (50%) of the total
outstanding voting power.

     12.6 FORCE MAJEURE. Each party will not be liable for any failure to
fulfill its obligations hereunder due to causes beyond its reasonable control,
including acts or omissions of government or military authority, acts of God,
shortages of materials, telecommunications failures (including any systemic
Internet failures and any interruptions in services of Internet Service
Providers), transportation delays, earthquakes, fires, floods, labor
disturbances, riots or wars (a "FORCE MAJEURE EVENT"). If a Force Majeure Event
continues for sixty (60) days or more, the party awaiting performance from the
party suffering the Force Majeure Event may terminate this Agreement
immediately upon written notice to such party.

     12.7 INDEPENDENT CONTRACTORS. The parties to this Agreement are
independent contractors, and no agency, partnership, joint venture or
employee-employer relationship is intended or created by this Agreement.

     12.8 NOTICE. All notices, requests, demands and other communications
hereunder shall be in writing and shall be delivered by hand or mailed by
registered or certified mail, return receipt requested, first class postage
prepaid, addressed as set forth below. If delivered personally, the date on
which a notice, request, instruction or document is delivered shall be the date
on which such delivery is made and, if delivered by mail, the date on which
such notice, request, instrument or document is received shall be the date of
delivery. Any party hereto may change its address specified for notices herein
by designating a new address by notice in accordance with this Section.

         (A) If to GEFA:

                    GE Financial Assurance

                                      18
<PAGE>   19

                          Attn: Pamela Schutz
                          6610 West Broad Street
                          Richmond, Virginia 23230

               (B) If to CHANNELPOINT:

                          ChannelPoint, Inc.
                          Attn: General Counsel
                          10155 Westmoor Drive, Suite 210
                          Westminster, Colorado 80020

     12.9 This Agreement, including the items attached hereto, sets forth the
entire understanding and agreement of the parties on this matter and supersedes
any and all oral or written agreements or understandings between the parties as
to the subject matter of this Agreement. This Agreement may be modified only by
a writing signed by both parties.

     IN WITNESS WHEREOF, each party has executed this Agreement on its behalf,
all on the day and year first above written.

GE FINANCIAL ASSURANCE HOLDINGS, INC.          CHANNELPOINT, INC.

Signature:  /s/ Joseph J. Pehota               By:  /s/ Kenneth E. Hollen
          ----------------------------            ------------------------------

Printed Name: Joseph J. Pehota                 Printed Name:  Kenneth E. Hollen
              ------------------------                      -------------------

Title:  SVP - GEFA                             Title:  President and CEO
      --------------------------------               ---------------------------

Date:  11/12/99                                Date:
     ---------------------------------              ----------------------------

                                      19
<PAGE>   20

                                   EXHIBIT A

                              SERVICE DESCRIPTION

                         DESCRIPTION OF INSURE SERVICES

o    Electronic individual and group interface to ChannelPoint Commerce
     services that enables electronic transfer of captured application
     information to the Insure system.

o    Product Modeling support for group health, life and disability: individual
     term life and long-term care.

o    Customizable workflow engine that enables GEFA to codify the workflow
     steps and business rules required to process applications.

o    Integrated messaging that can automatically generate status messages via
     email or fax as applications move through the workflow.

o    Underwriting/workflow rules engine to enable routing of cases through the
     workflow based on defined risk factors.

o    Customizable underwriting desktop that enables GEFA to define a rollup of
     risk factors relevant to the lines of business being processed and based
     on GEFA business practices.

o    Underwriting drilldown to enable individual underwriters to review key
     risk factors and view relevant application information from the Insure
     desktop.

o    Automated generation of acceptance letters (where applicable to the line
     of business).

o    Integrated rating and product modeling environment to enable final rating
     based on risk factors (for relevant lines of business).

o    Application installation interface to electronically transfer customer
     information into legacy systems.

                                      A-1
<PAGE>   21

                                   EXHIBIT B

            INSURE PLATFORM LICENSE TERMS AND CONDITIONS SUPPLEMENT

This Insure Platform License Supplement (this "SUPPLEMENT") governs GEFA's use
of the Insure Platform for the field of use specified in the Agreement on
computer systems owned by or leased to GEFA at any GEFA facility or the
facilities of a GEFA outsource service provider operating the Insure Platform
solely on GEFA's behalf. All terms, conditions and limitations specified in the
Agreement shall apply to the licenses and obligations specified in this
Supplement.

1. GRANT OF LICENSE. Subject to the terms of this Agreement, ChannelPoint grants
GEFA a perpetual (subject to termination as provided in Section 3,
nonsublicensable, non-transferable, non-exclusive right to use (a) the Insure
Platform for internal purposes only and in accordance with the applicable user
documentation provided by ChannelPoint and subject to the restrictions set forth
herein and in the Agreement, and (b) application program interface for the
Insure Platform, through which GEFA may integrate the Insure Platform with and
into other software running on GEFA's computer systems (the "APIS"), solely for
GEFA's integration of its systems with the Insure Platform and to create
application programs that access the API's ("APPLICATION PROGRAMS"). GEFA may
not permit any third party to use or access the APIs or view the documentation
thereto, except that GEFA may permit a third party contractor to use and access
the APIs and associated documentation in order to permit such contractor to
integrate the Insure Platform with GEFA's systems, provided that such
contractors are informed that the APIs are proprietary to ChannelPoint and are
bound by written agreement to maintain the APIs in strict confidence.
ChannelPoint and its licensors retain ownership of the Insure Platform, APIs,
and all copies and portions thereof and all rights not expressly granted herein
are reserved by ChannelPoint. GEFA may not use the Insure Platform or APIs for
any purpose or in any manner not expressly permitted in this Supplement or in
the Agreement.

2. RESTRICTIONS. GEFA may not copy any Insure Platform software except as
reasonably required to use the Insure Platform as permitted hereunder and except
for one copy which may be made solely for back-up purposes. GEFA must reproduce
and include the copyright notice and any other notices that appear on the
original Insure Platform software on any permitted copies and any media
therefor. GEFA acknowledges that the Insure Platform contains certain third
party programs which may include routines to ensure conformity with the terms of
the licenses granted in this Agreement. ChannelPoint shall use commercially
reasonable efforts to inform GEFA of any such routines that come to the
attention of ChannelPoint. Except as expressly permitted under Section 1, GEFA
shall not (and shall not allow any third party to) (i) decompile, disassemble,
or otherwise reverse engineer or attempt to reconstruct or discover any source
code or underlying ideas or algorithms or file formats or programming or
interoperability interfaces of the Insure Platform or of any files contained or
generated using the Insure Platform by any means whatsoever, (ii) remove any
product identification, copyright or other notices, (iii) provide, lease, lend,
use for timesharing or service bureau purposes or otherwise use or allow others
to use the Insure Platform, APIs or any portion thereof to or for the benefit of
third parties, (iv) modify, incorporate into or with other software or create a
derivative work of any part of

                                      B-1
<PAGE>   22

the Insure Platform, (v) disseminate performance information or analysis
(including, without limitation, benchmarks on the APIs) from any source
relating to the Insure Platform, or (vi) permit or encourage any third party to
do the foregoing. GEFA has no right to receive any source code or design
documentation relating to the Insure Platform, except as otherwise provided in
this Agreement and, with respect to design documentation, ChannelPoint shall
provide access to limited design documentation as necessary and appropriate for
GEFA to fully access and use the API's. To the extent that applicable law would
permit GEFA to reverse-engineer the Insure Platform, GEFA agrees to negotiate
with ChannelPoint in good faith prior to such undertaking on the terms under
which ChannelPoint would grant access to the source code. GEFA recognizes and
agrees that there is no adequate remedy at law for a breach of this Section 2,
that such a breach would irreparably harm ChannelPoint and that ChannelPoint is
entitled to seek equitable relief (including, without limitation, injunctions
with respect to any such breach or potential breach) in addition to any other
remedies available at law.

3. TERMINATION OF LICENSE. This licenses granted under this Supplement will
terminate automatically if GEFA fails to cure any material breach of this
Supplement within thirty (30) days after written notice is provided to GEFA
specifying the breach in reasonable detail and demanding its cure; provided that
if such breach is not capable of cure within such thirty-day period, GEFA shall
provide to ChannelPoint within the thirty-day period a written plan reasonably
acceptable to ChannelPoint to cure such breach and be diligently executing such
plan within the thirty-day period. Upon any termination, GEFA shall promptly
cease all use of the Insure Platform and APIs and return or destroy all copies
of the Insure Platform and APIs and all portions thereof and so certify in
writing to ChannelPoint.

4. LIMITED WARRANTY AND DISCLAIMER.

     (a) Functionality. ChannelPoint warrants and represents to GEFA that for a
period of ninety (90) days from GEFA's installation of the initial version of
the Insure Platform that such Insure Platform, when operated in conformance with
this Agreement, will materially conform to ChannelPoint's then-current published
documentation for such Insure Platform, as delivered to GEFA. GEFA acknowledges
that the proper operation of the Insure Platform requires dedicated hardware and
software resources of the computer server on which it operates (the
"CHANNELPOINT SERVER"). Accordingly, the warranty provided in this Section 4(a)
is void if GEFA operates any other computer programs on the ChannelPoint Server,
including any GEFA programs that access the APIs, other than the system programs
required for proper operation of the Insure Platform; provided, however, in the
event that ChannelPoint releases a future version of the Insure Platform in
which such restrictions are no longer applicable and such new version is
installed by or on behalf of GEFA, this provision shall no longer apply to GEFA.
This warranty covers only problems reported to ChannelPoint during the foregoing
warranty period.

     (b) Ownership. ChannelPoint warrants and represents that it owns all right,
title and interest in or has the right to license the Insure Platform to GEFA
and that the Insure Platform (solely in the form delivered to GEFA) will not
infringe any patent, copyright, trademark, database, trade secret or other
intellectual property right of any third party. In the event of any breach of
the warranty and representation specified in this Section 4(b), ChannelPoint's
sole obligation and GEFA's sole remedy is specified in Section 6 below.

                                      B-2
<PAGE>   23

     (c) Year 2000. ChannelPoint warrants and represents to GEFA that the Insure
Platform (solely in the form delivered to GEFA), when operated in accordance
with the documentation, are Year 2000 Compliant (as defined below). GEFA
acknowledges that the capability of the Insure Platform to manage and manipulate
date-related information appropriately depends on the quality of information
imported or input into the Insure Platform, including the presence of adequate
indicators of century in such information. ChannelPoint disclaims any warranty
relating to the quality of any such imported or input information. "YEAR 2000
COMPLIANT" means that the Insure Platform shall be able to provide specific
dates and calculate spans of dates, and to record, store, process and provide
true and accurate dates and calculations for dates and spans of dates within and
between the twentieth and twenty-first centuries prior to, including and
following January 1, 2000, including by: (i) correctly processing correctly
inputted day and date data; (ii) recognizing September 9, 1999 as a valid date;
(iii) recognizing the year 2000 as a leap year having 366 days, and correctly
processing February 29, 2000 as a valid leap year date; and (iv) employing only
four-digit year internal year representations. Any claims brought under this
Section 4(c) must be brought within (90) days after January 1, 2000.

     (d) Exclusive Remedies. ChannelPoint's sole liability for any breach of the
warranties specified in this Section 4 (except as otherwise provided herein)
shall be at ChannelPoint's sole discretion to (i) promptly use diligent efforts
to revise the Insure Platform such that it conforms with the foregoing
warranties, (ii) to replace the non-conforming Insure Platform software with
Insure Platform software that conforms with the foregoing warranties, or (iii)
refund sums paid therefor.

     (e) Disclaimer. EXCEPT FOR THE FOREGOING, THE SOFTWARE IS PROVIDED "AS IS"
WITHOUT WARRANTY OF ANY KIND AND CHANNELPOINT HEREBY EXPRESSLY DISCLAIMS ANY AND
ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS, IMPLIED OR STATUTORY,
RELATING TO THE INSURE PLATFORM INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CHANNELPOINT
DOES NOT WARRANT OR REPRESENT THAT THE USE OF THE INSURE PLATFORM WILL BE
UNINTERRUPTED OR ERROR-FREE OR MAKE ANY OTHER REPRESENTATIONS REGARDING THE USE,
OR THE RESULTS OF THE USE, OF THE INSURE PLATFORM OR WRITTEN MATERIALS IN TERMS
OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. GEFA understands that
ChannelPoint is not responsible for and will have no liability for hardware,
software, or other items or any services provided by any persons other than
ChannelPoint.

5. NO EXPORT. GEFA acknowledges that the laws and regulations of the United
States restrict the export and re-export of commodities and technical data of
United States origin, including the Insure Platform and APIs. GEFA agrees that
it will not export or re-export the Insure Platform or APIs from the United
States or the country originally shipped to by ChannelPoint in any form, without
the appropriate United States and foreign governmental licenses.

6. INDEMNITY. ChannelPoint shall defend GEFA and pay any resulting damages,
costs and expenses finally awarded to a third party or paid in settlement of
any claims, suits or proceedings brought against GEFA by any third party that
alleges that the Insure Platform, or GEFA's use thereof, infringes any patent
issued as of the Effective Date of the Agreement, copyright, trademark or other
intellectual property right of a third party; provided that GEFA provides
ChannelPoint (a) prompt written notice of

                                      B-3
<PAGE>   24

the existence of such claim, suit, action or proceeding, (b) sole control over
the defense or settlement of such claim, and (c) assistance at ChannelPoint's
request and expense to the extent reasonably necessary for the defense of such
claim or suit. GEFA may, at its own expense, participate in the defense of such
claim with counsel of its own choosing. The foregoing sets forth ChannelPoint's
sole and exclusive obligation and GEFA's sole and exclusive remedy for any
claim of intellectual property infringement or misappropriation.
Notwithstanding the foregoing, ChannelPoint shall not indemnify GEFA for any
claims based on (i) any GEFA or third party intellectual property or software
incorporated in or combined with the Insure Platform where in the absence of
such incorporated item, the Insure Platform would not have been infringing,
(ii) Insure Platform software that has been altered or modified by GEFA or any
third party without ChannelPoint's consent where in the absence of such
alteration or modification the Insure Platform would not be infringing; and
(iii) any use of a superseded version of the Insure Platform for which
ChannelPoint has made available an updated, revised or repaired version which
is not infringing. Upon notice of any claim of infringement or upon reasonable
belief of the likelihood of such a claim, ChannelPoint shall, at its option,
(A) obtain the rights to continued use of the Insure Platform, (B) substitute
other suitable, functionally-equivalent, non-infringing software, or (C)
replace or modify the Insure Platform so that it is no longer infringing.

7. MAINTENANCE SERVICES.

     (a) Maintenance Program. Subject to the timely payment of applicable
maintenance fees, ChannelPoint shall provide Maintenance to GEFA for the Insure
Platform. "MAINTENANCE" means ChannelPoint's maintenance services under the
Maintenance Program, which currently consist of: (i) ChannelPoint delivering to
GEFA all updates, modifications, enhancements, and new versions or releases of
Insure Platform which are generally made available to other Maintenance Program
participants at no charge, (ii) telephone support during normal Maintenance
Program hours (currently weekdays from 6am-6pm Mountain Time, excluding federal
holidays), and (iii) error corrections which are generally made available to
other Maintenance Program participants at no charge. ChannelPoint may from time
to time revise its Maintenance Program offerings at its sole discretion.
Maintenance shall be provided solely to the Technical Contacts designated by
GEFA in writing. ChannelPoint will support only the two (2) most recent major
general releases of the Insure Platform, provided that ChannelPoint agrees to
support each major general release for at least two (2) years.

     (b) Telephone Support and Error Correction. ChannelPoint shall exercise
commercially reasonable efforts to correct any error in the current unmodified
release of Insure Platform which is reported by GEFA such that the Insure
Platform shall perform in accordance with the applicable user documentation. If
the error was solely within the Insure Platform, ChannelPoint shall deliver the
correction or workaround to GEFA promptly after creating such. All other
corrections may be delivered under the next scheduled error-correction release
under the Maintenance Program. If GEFA reports a problem that is scheduled by
ChannelPoint to be solved in a later incremental release, ChannelPoint may
address such correction in such release. If ChannelPoint demonstrates that a
problem reported by GEFA is not due to an error in the Insure Platform,
ChannelPoint will so notify GEFA and may at ChannelPoint's discretion provide
GEFA an opportunity to have ChannelPoint address the error at GEFA's expense
under ChannelPoint's then-current consulting rates on an as-available basis for
ChannelPoint's resources. If GEFA instructs ChannelPoint that it does not wish
the problem pursued, or if such determination requires effort in excess of
GEFA's instructions,

                                      B-4
<PAGE>   25

ChannelPoint may, at its sole discretion, elect not to investigate the error.
GEFA agrees to pay ChannelPoint at ChannelPoint's standard rates for all effort
expended towards resolution of a problem which is later determined to result
from any cause other than an error in the Insure Platform subject to the
provisions of Section 5 of the Agreement.

     (c) Certain Exclusions. ChannelPoint shall have no obligation to offer
Maintenance for: (i) altered, damaged or modified Insure Platform software or
all or any portion of the Insure Platform if incorporated into other software
not furnished by ChannelPoint; (ii) software that is not one of the releases
currently supported under the Maintenance Program; (iii) problems caused by
abuse or misapplication or use of the Insure Platform other than as specified
in the ChannelPoint-published documentation, or; (iv) Insure Platform software
installed on any computer hardware that is not supported by ChannelPoint in
connection with ChannelPoint's published support policies.

8. APPLICABLE PROVISIONS. Unless expressly provided to the contrary elsewhere in
this Supplement or in the Agreement, all provisions of the Agreement, including
the Limitation of Liability provisions specified in Section 10 thereof, shall
apply to all rights and obligations of the parties under this Supplement.

                                      B-5
<PAGE>   26

                                   EXHIBIT C
                               SERVICES ADDENDUM

     Client desires to retain ChannelPoint to provide certain services under
the terms hereof. This Services Addendum is an attachment and a part of the
agreement referring to this Addendum (the "AGREEMENT") between ChannelPoint and
the client listed on such Agreement , and is incorporated therein by reference.
This Addendum sets forth terms additional to, and not in lieu of, the
Agreement. Capitalized terms used but not defined herein shall have the same
meanings as in the Agreement.

1. STATEMENT OF WORK. ChannelPoint agrees to render consulting services to
Client as set forth in a Statement of Work attached to this Addendum
("SERVICES"), which shall include, if applicable, (a) a definition of the scope
of the work, (b) a definition of the deliverable items that are to be provided
to GEFA by ChannelPoint (the "DELIVERABLES"), (c) applicable acceptance
criteria, (d) milestones and target delivery dates, (e) the responsibilities of
each party, and (f) specifications for operating environment, in which the
Deliverables will be used. If the Services are to be provided on Client's
premises (i) Client shall provide safe and adequate space, power, network
connections and other resources as requested by ChannelPoint, and (ii)
ChannelPoint shall adhere to Client's established written guidelines concerning
on-site visits by contractors and the use of Client's computer equipment, if
such written guidelines have been previously provided to ChannelPoint.

2. PROJECT ADMINISTRATION. The Contact for Client shall provide ChannelPoint
all assistance and guidance necessary for the performance of the Services. Such
Contact shall be responsible for the review of the Services and invoices
therefor.

3. COMPENSATION. ChannelPoint shall be paid the fees at the time and materials
rates set forth in Schedule 1 attached hereto for time spent performing the
Services. Upon each anniversary date of the Effective Date of the Agreement,
ChannelPoint may, upon thirty (30) days prior written notice, revise the time
and materials rates applicable to the Services performed during the following
year. Client shall also reimburse ChannelPoint for reasonable travel, lodging
and meal expenses for Services performed outside of ChannelPoint's site which
ChannelPoint is required to incur in providing the Services, in accordance with
GEFA's standard expense reimbursement policies. ChannelPoint shall provide
Client with invoices detailing the consulting hours, fees and expense
reimbursements due ChannelPoint, and shall itemize and provide receipts for
expenses over two hundred dollars upon request. Client shall be responsible for
all taxes associated with the Services and the payment of fees for the Services
except taxes based on ChannelPoint's net income. Client's payment is due within
thirty (30) days of receipt of the ChannelPoint invoice. All prices are in U.S.
dollars except as expressly stated otherwise.

4. LICENSE. Client acknowledges that in order to perform the Services,
ChannelPoint may be required to have access to certain Client software or other
material of Client ("CLIENT MATERIAL"). Client grants to ChannelPoint a
non-exclusive, non-transferable license to use such Client Materials solely as
required for ChannelPoint's performance of the Services hereunder and as
approved in writing by

                                      C-1
<PAGE>   27

Client. Subject to Client's prior written approval, which approval shall not be
unreasonably withheld, ChannelPoint shall have the right to sublicense such
grant solely to the extent that ChannelPoint requires to secure assistance for
the performance of the Services for Client.

5. OWNERSHIP.

     (a) Ownership of Deliverables. Except as set forth elsewhere in subsection
(b) below, Client shall be the sole owner of all intellectual property rights
in and to all Deliverables, which rights shall be included in the definition of
"GEFA PROPERTY" as specified in Section 4.6(b) of the Agreement. If any
Deliverable is identified as a "REUSABLE ITEM" in any Statement of Work, then
Client grants ChannelPoint a perpetual, non-exclusive and royalty-free license
to use, reproduce, create derivative works, modify and distribute such
Deliverable in connection with ChannelPoint's business. The Deliverables do not
include the GEFA Property or the ChannelPoint Property, ownership of which is
specified in Section 4.6 of the Agreement.

     (b) Ownership of ChannelPoint Property. As between Client and
ChannelPoint, ChannelPoint shall be the sole owner of all intellectual property
rights in and to (i) any invention or innovation conceived or developed by
ChannelPoint during the term of this Agreement in the performance of the
Services, except for any invention or innovation to the extent derived from any
business rules, formulas, rating rules, planning or modeling capabilities,
business logic or workflow configurations used in Client's business or other
information and specifications provided by Client (which inventions or
innovations shall be subject to subparagraph (a) above) or any Joint Inventions
specified in subsection (c) below and (ii) ChannelPoint or third party
technology existing prior to the effective date of any Statement of Work
(including but not limited to Insure((TM)) software any technology used to
provide the and Commerce((TM)) service and the tools that ChannelPoint uses in
providing services to third parties) and all related software, documentation,
computer languages, methods, methodologies and algorithms, and any and all
modifications to any of the above. The items specified in (i) and (ii) above
shall be included in the definition of "CHANNELPOINT PROPERTY" as specified in
Section 4.6(a) of the Agreement. To the extent that any ChannelPoint Property
is included within a Deliverable or is necessary to use a Deliverable,
ChannelPoint grants Client a perpetual, non-exclusive and royalty-free license
to use such ChannelPoint Property only in connection with such Deliverable.

     (c) Ownership of Joint Property. All algorithms, designs, drawings,
formulae, know-how, ideas, inventions, processes, software, specifications, and
other forms and types of technology ("TECHNOLOGY"), in each case whether or not
patentable, other than any Technology included in the GEFA Property or the
ChannelPoint Property, that are discovered, made, authored or conceived jointly
by ChannelPoint and Client personnel (including its employees and consultants)
for which, where relevant, such personnel would be considered joint inventors
under United States Patent Act or joint authors under the United States
Copyright Act, shall be the joint property of ChannelPoint and Client, and
ChannelPoint and Client shall jointly own any and all intellectual property
rights associated therewith ("JOINT INVENTIONS"). All Joint Inventions, shall
be owned in equal undivided interests by ChannelPoint and Client, with no
royalty payment or accounting to the other party. The parties will (i) execute
any and all documents necessary to effectuate such equal and undivided
interests to Joint Inventions, (ii) reasonably cooperate with the other party
with respect to providing information and

                                      C-2
<PAGE>   28

preparing and filing any documents necessary, including patent applications, to
secure their rights with respect to Joint Inventions and; (iii) jointly share
expenses incurred in securing rights such as those associated with obtaining
and maintaining patents, copyrights or similar rights with respect to Joint
Inventions.

6. CHANGES TO STATEMENT OF WORK. If Client desires to change any item on the
Statement of Work (including without limitation Deliverables and schedules),
Client shall submit a written proposal to ChannelPoint detailing the changes.
ChannelPoint shall have fifteen business days to notify Client of the resulting
cost and schedule changes and whether ChannelPoint has the resources available
to make such changes to the Statement of Work. If ChannelPoint has adequate
resources to make the change, Client may accept the revisions and the Statement
of Work shall be amended accordingly. If Client and ChannelPoint are not able to
agree to the adjustment in the cost or schedule or other changes in the
Statement of Work, then the Statement of Work will remain unchanged.

7. CONFIDENTIALITY. Each party shall comply with all confidentiality
restrictions set forth in the Agreement with respect to any Confidential
Information exchanged by the parties while ChannelPoint is performing Services
under this Addendum.

8. LIMITED WARRANTY. ChannelPoint warrants the Deliverables to the extent
provided in Section 8.2(e) of the Agreement, and further warrants that the
Deliverables shall conform in all material respects with the specifications and
functionality set forth therefor in the Statement of Work attached to this
Addendum. ChannelPoint shall perform the services in a good and workmanlike
manner. Client's sole remedy and ChannelPoint's sole liability for a breach of
the foregoing shall be for ChannelPoint to reperform the nonconforming services
or correct the defective Deliverable or refund to Client all sums paid therefor.
CHANNELPOINT HEREBY EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND
OR NATURE, WHETHER EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE SERVICES
PROVIDED HEREUNDER AND DELIVERABLES, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EXCEPT FOR THE WARRANTIES PROVIDED IN THIS SECTION 8 WITH RESPECT TO THE
DELIVERABLES, CHANNELPOINT DOES NOT WARRANT OR REPRESENT THAT THE DELIVERABLES
WILL BE FREE FROM BUGS OR THAT THE USE OF SUCH WILL BE UNINTERRUPTED OR
ERROR-FREE OR MAKE ANY OTHER REPRESENTATIONS REGARDING THE USE, OR THE RESULTS
OF THE USE, OF THE DELIVERABLES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY,
OR OTHERWISE. Client understands that ChannelPoint is not responsible for and
will have no liability for hardware, software, or other items or any services
provided by any persons other than ChannelPoint, including without limitation
items supplied by Client.

9. CHANNELPOINT INDEMNITY. ChannelPoint agrees to indemnify and defend Client
for the Deliverables to the extent ChannelPoint indemnifies Client under Section
9.2 of the Agreement. The foregoing sets forth ChannelPoint's sole and exclusive
obligation and Client's sole and exclusive remedy for any claim of intellectual
property infringement or misappropriation.

                                      C-3
<PAGE>   29

10. CLIENT INDEMNITY. Client shall indemnify and defend ChannelPoint from and
against any claims of injury arising from ChannelPoint's use of Client's
premises. Client warrants that the Client Materials and ChannelPoint's use
thereof will not infringe any patent, copyright, trademark or other intellectual
property right of a third party or misappropriate any third party trade secret.
Client agrees to indemnify, defend and hold harmless ChannelPoint from and
against any and all damages, loss, demands, fees, expenses, fines, penalties and
costs (including without limitation reasonable attorneys' fees, costs and
disbursements) incurred by ChannelPoint and arising from any claims, suits,
actions or proceedings brought against ChannelPoint by any third party that
alleges that all or any part of the Client Materials infringe any patent,
copyright, trademark or other intellectual property right of a third party or
misappropriate any third party trade secret except to the extent that the claim
is based on a combination of the Client Materials with the Deliverables.

11. APPLICABLE PROVISIONS. Unless expressly provided to the contrary elsewhere
in this Addendum or in the Agreement, all provisions of the Agreement, including
the Limitation of Liability provisions specified in Section 10 thereof, shall
apply to all rights and obligations of the parties under this Addendum.

                                      C-4

<PAGE>   30

                                   EXHIBIT D

                            SERVICE LEVEL AGREEMENT

ChannelPoint will make the Commerce Exchange available Sunday through Friday at
23 hours per day, with one downtime period of one hour each of those days. The
hour of the day for such planned downtime will be at the sole discretion of
ChannelPoint. Such downtime period is normally scheduled between 2300 and 0400.

ChannelPoint will make the Commerce Exchange available Saturday for 18 hours,
with one downtime period of 6 hours. The specific hours of such downtime period
will be at the sole discretion of ChannelPoint. Such downtime period is normally
scheduled between1800 and 0400.

The parties agree there will be additional downtime necessary from time to time
to accommodate environmental change issues in the ChannelPoint data center,
during which time it would be impracticable to invoke recovery at an alternative
data center; provided that ChannelPoint shall use its best efforts to give GEFA
advanced notice of such downtime.

The parties recognize that ChannelPoint has no control over response time over
the Internet. ChannelPoint has both a primary and backup link to the Internet
backbone, which both parties agree is reasonable to meet ChannelPoint's
responsibilities to provide service under this Agreement.

ChannelPoint and GEFA acknowledge that the service levels specified in this
Exhibit E are preliminary based upon early commercial versions of the Commerce
Exchange. ChannelPoint and GEFA will work together, as provided in Section 2.8
of the Agreement, to establish more rigorous standards based upon actual GEFA
business volume, GEFA volume commitments for Commerce Exchange business and
service levels established by other similar ecommerce businesses. In addition,
ChannelPoint and GEFA shall negotiate, in good faith, appropriate remedies for
any failure by ChannelPoint to adhere to the standards so established, taking
into account severity, loss of value resulting from such failure and industry
standards; provided that such remedies shall not be any less favorable than
those provided to other similarly-situated users of the Commerce Exchange.

                                      D-1

<PAGE>   31

                                    EXHIBIT E

                                  GEFA CONTENT
<TABLE>
<CAPTION>

CARRIERS/PROFESSIONAL           MUST...                                                       USING ...
SERVICES ...

<S>                            <C>                                                           <C>
[...***...]

</TABLE>

THE CONTENT LISTED ABOVE MAY BE UPDATED OR MODIFIED DURING THE TERM OF THE
AGREEMENT AS PROVIDED IN SECTION 4.2 HEREOF.

* CONFIDENTIAL TREATMENT REQUESTED

                                      E-1
<PAGE>   32

                                    EXHIBIT F

                   PERMITTED USES OF GEFA CONTENT / GEFA MARKS

Exhibit F will be developed by GEFA and provided to ChannelPoint within ninety
(90) days after the Effective Date.

                                      F-1
<PAGE>   33

                                   EXHIBIT G

                           PAYMENT SCHEDULE AND TERMS

1. EXCHANGE SERVICE FEES.

     (a)  Fee Components. In consideration of the Commerce Exchange Services
          and rights and licenses in and to the Insure Platform granted by
          ChannelPoint, GEFA shall pay the following Exchange Service Fees,
          subject to the provisions of subsections (b) and (c) and (d) below.

          (i)  GEFA Insurance Products. GEFA shall pay to ChannelPoint a fee
               equal to:

               (A)  for any Insurance Products purchased by a Lead that is
                    quoted and purchased using through any Open Portal;

                    [...***...] of gross first year premium paid by a
                    Policyholder to GEFA for any LIFE INSURANCE Products and
                    [...***...] of gross renewal premium; or

                    [...***...] of gross first year premium paid by a
                    Policyholder to GEFA for any LONG TERM CARE ("LTC")
                    INSURANCE Products and [...***...] of gross renewal
                    premium; or

                    [...***...] of gross first year premium paid by a
                    Policyholder to GEFA for any Annuity Products and
                    [...***...] of gross renewal premium; or

                    [...***...] of gross first year premium paid by a
                    Policyholder to GEFA for any DISABILITY AND HEALTH INSURANCE
                    Products and [...***...] of gross renewal premium; or

                    GEFA will calculate and report and pay commissions due
                    ChannelPoint no less frequently than monthly.

               (B)  for any Insurance Products purchased by a Lead that is
                    quoted and purchased using through any Branded Portal, or
                    GEFA appointed intermediary, or GEFA Employee service fees
                    equal to

                    [...***...] of all first year gross premiums paid by a
                    Policyholder to GEFA for any LIFE INSURANCE Products (except
                    for single premium deposit Life Insurance Products) or
                    [...***...] per policy, whichever is greater; or

* CONFIDENTIAL TREATMENT REQUESTED

                                      G-1
<PAGE>   34

                    [...***...] of all first year gross premiums paid by a
                    Policyholder to GEFA for any LTC INSURANCE Products or
                    [...***...] per policy, whichever is greater; or

                    [...***...] of all first year gross premiums paid by a
                    Policyholder to GEFA for any ANNUITY Products and single
                    premium deposit Life Insurance Products, or [...***...] per
                    policy, (whichever is less) for fixed annuities or
                    [...***...] (whichever is less) for variable annuities or
                    single premium Life Insurance Products; or

                    [...***...] of all first year gross premiums paid by a
                    Policyholder to GEFA for any HEALTH OR DISABILITY INSURANCE
                    Products or [...***...] per policy, whichever is greater.

          (ii) Third Party Carrier Products. With respect to any insurance
               products provided by any third party carriers through any
               Semi-Private Branded Platform, the GEFA shall pay ChannelPoint a
               fee equal to:

                    (A)  if GEFA is the Market Maker (as defined below),
                         ChannelPoint will receive [...***...] and GEFA
                         [...***...] of the total aggregate distribution fee,
                         commission or other consideration provided to GEFA by
                         such third party carrier for such sale (the "THIRD
                         PARTY COMMISSIONS"); or

                    (B)  if ChannelPoint is the Market Maker (as defined below),
                         ChannelPoint will receive [...***...] and GEFA
                         [...***...] of the total aggregate Third Party
                         Commissions provided to ChannelPoint by such third
                         party carrier for such sale.

                         For  purposes of this Section, a "MARKET MAKER" means
                         the party that enters into an agreement with the third
                         party carrier, pursuant to which the carrier pays
                         Third Party Commissions for the sale of insurance
                         products provided by the third party carrier. The
                         Exchange Service Fees under this subsection (b) accrue
                         upon receipt of any payment by GEFA under (i) or
                         ChannelPoint under (ii) and shall be payable on a
                         calendar quarterly basis in accordance with Section
                         5.1(c) of the Agreement.

          (iii) Insure Platform Fees. In consideration for the rights granted
                to GEFA under the Insure Agreement, GEFA shall pay ChannelPoint
                the Insure Platform Fees equal to:

                    (A)  for a period of five (5) years after the date of the
                         first commercial use of the Insure Platform by GEFA,
                         the lesser of (1) [...***...] of all gross premiums
                         paid by a Policyholder to GEFA and (2) [...***...], for
                         any Life, or LTC, or Health, Or Disability Insurance
                         Products purchased by such Policyholder where the
                         Insure Platform has performed

* CONFIDENTIAL TREATMENT REQUESTED

                                      G-2
<PAGE>   35
                         any processing relating to the sale of such Insurance
                         Product, including, without limitation, processing for
                         the Insurance Underwriting Process and The Case
                         Management Process and The Insurance Fulfillment
                         Process.

                    (B)  on an annual basis after such five (5) year period, a
                         maintenance fee equal to [...***...] of ChannelPoint's
                         then-current list price for annual platform fees to the
                         Insure Platform.

          (iv) p.d.,q New Application Processing Fee. In consideration of an
               internal use license granted to GEFA by ChannelPoint to certain
               software programs known as p.d.,q. ("p.d.,q.") that has been
               transferred to ChannelPoint by First Colony Life Insurance
               Company ("First Colony") under the Assignment Agreement (as
               defined in Section 11.2 of the Strategic Alliance Agreement),
               GEFA shall pay to ChannelPoint [...***...] for each new insurance
               application that has been processed by GEFA or any of its
               affiliates using p.d.,q. after the Effective Date, including any
               insurance application processed by GEFA or any of its affiliates
               on behalf of any third party pursuant to licenses granted under
               Article 4 of the Assignment Agreement. For purposes of
               classification, all p.d.,q. New Application Processing Fees shall
               be classified as Exchange Service Fees.

          (b)  Minimum Fees. The minimum quarterly Exchange Service Fees shall
               be equal to: (i) [...***...] in each quarter of the calendar year
               2000 and (ii) [...***...] in each calendar quarter of the
               calendar years 2001, 2002, 2003 and 2004 subject to modification
               as set forth in Section 5.1(b) of the Agreement.

          (C)  Commission Schedules. For each Insurance Product to be sold
               through the Commerce Exchange, ChannelPoint and GEFA shall
               execute a specific commission schedule that specifies certain
               terms applicable to the payment of commissions and are in
               general accordance with the rates set forth above.

2. MINIMUM PROFESSIONAL SERVICES FEES.

          (a)  Fee Schedule. The fees charged GEFA for professional services
               shall be based on market justified rates for the skills
               deployed. As of the effective date and continuing though
               December 31, 2000, the applicable hourly rates for
               ChannelPoint's Professional Service Fees are attached hereto as
               Schedule 1; provided, however that [...***...].

          (b)  Minimum Fees. The minimum Professional Service Fees shall be
               equal to a minimum of: (a) [...***...] by the end of calendar
               year 1999; (b) [...***...] in each calendar quarter during the
               calendar year 2000 (for a total of [...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      G-3
<PAGE>   36

               by the end of calendar year 2000); and (c) [...***...] in each
               calendar quarter of the calendar years 2001, 2002, 2003 and 2004
               subject to modification and recovery as set forth in Section
               5.2(b) of the Agreement.

* CONFIDENTIAL TREATMENT REQUESTED

                                      G-4
<PAGE>   37

                             SCHEDULE 1 TO EXHIBIT G

                       STANDARD PROFESSIONAL SERVICES FEES

                              EFFECTIVE: 8/19/1999

     Rating, rules and interface consultants                     [...***...] hr

     Account Manager                                             [...***...] hr
     Technical Account Manager
     Workflow and forms specialist
     Plan Modeler

     Web development                                             [...***...] hr

* CONFIDENTIAL TREATMENT REQUESTED

                                      G-5
<PAGE>   38

                                   EXHIBIT H

                     SUMMARY OF INITIAL CONSULTING SERVICES

As part of the ChannelPoint's initial engagement to provide Consulting Services
relating to the implementation of the ChannelPoint Exchange and the Insure
Platform within GEFA, ChannelPoint and GEFA will cooperate in achieving the
following objectives: [...***...]

In order to accomplish these objectives, ChannelPoint agrees to provide the
following services under the Services Addendum:

[...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      H-1
<PAGE>   39

[...***...]

GEFA agrees to provide the following assistance in connection with the above
objectives:

[...***...]

TEAM RESOURCES AND PROJECT PLAN

GEFA and ChannelPoint will adopt a design methodology described below in
conducting the activities described in this Exhibit.

[...***...]

[...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      H-2
<PAGE>   40

TIER 1: CORE TEAM

Objectives: Provide leadership, prioritization, scope of work and other
Requirements Phase planning and analysis for the Work Teams. Core team members
will have clear goals, be the best and the brightest, have 100% commitment and
be strong in process, industry knowledge, and systems skills.

Requirements Phase Commitment: [...***...] (except for host city personnel).
Administrative person would be [...***...] during this period with no travel,
but must be located in host city.

GEFA Personnel

                       [...***...]

ChannelPoint Personnel

                       [...***...]

Deliverable: ChannelPoint will deliver to GEFA the high-level requirements for
implementing enhanced versions of the ChannelPoint Exchange (including Commerce)
and Insure products supporting the requirements of GEFA and the insurance
industry with respect to the Products (the "TIER 1 DELIVERABLE").

Timing: The Core Team will make reasonable efforts to hold its initial meeting
no later than thirty (30) days after the Closing Date. ChannelPoint will make
reasonable efforts to deliver to GEFA the Tier 1 Deliverable no later than
thirty (30) days after the initial meeting of the Core Team.

TIER 2: [...***...] WORKING TEAMS PER PRODUCT LINE

Structure: A working team for each of the [...***...] of LTC, Annuities, Life
and WorkSite. Thus, there would be a total of [...***...] working teams. Teams
may work concurrently, seriatim or some combinations, as determined by the
Steering Team and the Requirements Phase work.

Objective: During Requirements Phase, do detailed prioritization, scope of work
and other Requirements Phase planning and analysis for the Product Line Work.

* CONFIDENTIAL TREATMENT REQUESTED

                                   H-3
<PAGE>   41

Requirements Phase Commitment:

o  Full time commitment for the requirements phase (roughly [...***...]);
o  GEFA Group: occasional travel for coordination and best practice meetings
o  ChannelPoint Group: 100% travel during requirements phase

GEFA Working Team Personnel:

      Each of the [...***...] Product Line Teams would consist of at least one
      full time person from:

                  [...***...]

      In addition, there would be at least [...***...] for each Product Line
      from:

                  [...***...]

      Additional Support As Needed from [...***...] and other areas

ChannelPoint Working Team Personnel

      A minimum of [...***...] full time persons for each of the [...***...]
      working teams

Deliverable: ChannelPoint will deliver to GEFA the detailed requirements for
implementing enhanced versions of the ChannelPoint Exchange (including Commerce)
and Insure products supporting the requirements of GEFA and the insurance
industry with respect to the Products (the "TIER 2 DELIVERABLE").

Timing: ChannelPoint will make reasonable efforts to deliver the Tier 2
Deliverable to GEFA no later than [...***...] after the date on which the Tier 1
Deliverable was delivered to GEFA. Both parties recognize the deliverable date
will be subject to prioritization and scoping of the high level requirements.

TIER 3: BUILD

Objectives: ChannelPoint's build and implementation for GEFA of enhanced
versions of the ChannelPoint Exchange (including Commerce) and Insure products
complying with the requirements set forth in the Tier 2 Deliverable.

* CONFIDENTIAL TREATMENT REQUESTED

                                      H-4
<PAGE>   42

Deliverable: ChannelPoint will deliver to GEFA enhanced versions of the
ChannelPoint Exchange (including Commerce) and Insure products complying with
the requirements set forth in the Tier 2 Deliverable and will perform the
necessary installation services at the licensed GEFA sites to implement such
enhanced versions of the ChannelPoint Exchange (including Commerce) and Insure
products (the "TIER 3 DELIVERABLE").

Timing: ChannelPoint will make reasonable efforts to deliver the Tier 3
Deliverable to GEFA on date mutually agreed to based on the Tier 2 specific
requirements.

PROJECT MANAGEMENT

The relationship will evolve through various stages. The ChannelPoint and GEFA
Teams activities will be carried out via a phased approach, each of which will
be based on a [...***...] process.

REQUIREMENTS PHASE. In the Requirements Phase of the relationship, ChannelPoint
and GEFA Teams will focus on:

[...***...]

CHANNELPOINT BUILD PHASE: CHANNELPOINT Team builds the prototypes and actual
model in stages for its core technology and the GEFA Team provides assistance in
the form of feedback, additional information, validation of ideas and
requirements, brainstorming alternatives around obstacles. The work in this
phase encompasses the confirmation of business requirements, the creation of a
detailed design related to the new system, and the definition of the technical
architecture.

GEFA CUSTOMIZATION PHASE: GEFA Team customizes the enhanced ChannelPoint core
technology and modifies or customizes its existing systems to use the core
technology efficiently within its business. The ChannelPoint team will lend
assistance in the form of feedback, additional information, validation of ideas,
and brainstorming alternatives around obstacles.

In addition, as provided in the Strategic Alliance Agreement, ChannelPoint will
provide professional services to GEFA on this GEFA Customization Phase.

TESTING PHASE. The work in this phase encompasses ChannelPoint's deployment of
the system in a pilot implementation in GEFA's environment in Alpha and Beta
testing in order to assess the readiness to proceed with full rollout in the
Deployment Phase. GEFA will provide assistance in the form of

* CONFIDENTIAL TREATMENT REQUESTED

                                      H-5
<PAGE>   43

feedback, additional information, validation of ideas, realistic test cases,
brainstorming alternatives, etc.

DEPLOYMENT PHASE: This phase encompasses ChannelPoint's rollout of the selected
hardware and tested application to full complement of GEFA's Intermediaries.
GEFA will provide assistance in the form of communications and associated
interface with Intermediaries.

                                      H-6
<PAGE>   44

                                   EXHIBIT I
                          CHANNELPOINT SERVICE ROADMAP

                                  [...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      I-1
<PAGE>   45

                                    EXHIBIT J

                            JOINT PLANNING ACTIVITIES

SUMMARY

GEFA and ChannelPoint agree to cooperate in the definition, planning and
prioritization of enhancements to the Commerce Exchange services and the Insure
Platform for application to the life, long-term care and annuity insurance
markets. This relationship is also expected to result in industry distribution
channels and customers having access to rate quotes, illustrations and proposals
and policy information to enable the purchase and administration of Insurance
Products via the Commerce Exchange.

OBJECTIVES OF THE RELATIONSHIP

Primary Objective: Enhance the ChannelPoint Commerce Exchange e-commerce
platform and Insure Platform client/server software products for both to be
internet enabled with increased functionality

As part of ChannelPoint's ongoing product improvement process, ChannelPoint
plans to enhance the Commerce Exchange and Insure Platform (and the technical
capabilities) to create a web based service for insurance carriers to be able to
execute electronically the following processes in support of the customer
engagement and fulfillment process (the "Core Technology"). The service will
enable carriers and their Intermediaries to transact the customer engagement and
fulfillment process in a significantly improved environment.

General industry goals of the improved environment include:

         [...***...]

ChannelPoint will rely upon GEFA's expertise in order to assess the requirements
associated with the insurance goals identified above. Examples of relevant
insurance business processes include the following:

* CONFIDENTIAL TREATMENT REQUESTED

                                      J-1

<PAGE>   46

[...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      J-2
<PAGE>   47

[...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      J-3
<PAGE>   48

DEFINITIONS

"BROWSER" means market accepted releases of Microsoft's Internet Explorer,
Netscape and their successors and other general accepted browsers.

"APPLICATION PACKAGE" means the insurance or other Product application in
electronic or image form, any payment made with application, information for
1035 exchanges, authorizations to process the application, including the
electronic signature, and any other documents required by a carrier to accompany
the application such as medical information.

"PRODUCTS" means Fixed Life Insurance (whole life and term), Variable Life
Insurance, Long Term Care Insurance (LTC), Fixed Annuities (Deferred and
Immediate), Variable Annuities, Disability Insurance and Dental Insurance,
unless otherwise specified.

"INTERMEDIARIES" means producers, Brokerage General Agencies/Agents, Brokers,
Banks, Worksite Enrollers and Securities Brokerage Firms and other like
distribution channel personnel and entities, including GEFA's captive agencies.

                                      J-4

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