Document:

<PAGE>
                                                                    EXHIBIT 10.1

                               SECOND AMENDMENT TO
                              AMENDED AND RESTATED
                                CREDIT AGREEMENT

         This Second Amendment dated as of July 31, 2002 (this "Second
Amendment") to that certain Amended and Restated Credit Agreement, dated as of
January 31, 2002, as amended by First Amendment to Amended and Restated Credit
Agreement dated as of April 30, 2002 (the "Credit Agreement"), is among Newpark
Resources, Inc., a Delaware corporation, the Lenders, Bank One, NA, a national
banking association with its main office in Chicago, Illinois, individually as a
Lender, as Administrative Agent, and as LC Issuer, and the undersigned
Guarantors.

         WHEREAS, the parties wish to make certain modifications to the Credit
Agreement;

         NOW, THEREFORE, the parties hereto do hereby amend the Credit Agreement
on the terms and conditions hereof and do hereby agree as follows:

         1. Unless otherwise defined herein, all defined terms used in this
Second Amendment shall have the same meaning ascribed to such terms in the
Credit Agreement.

         2. Sections 6.24.1, 6.24.2, and 6.24.3 of the Credit Agreement are
hereby amended and restated to read in their entirety as follows:

                  6.24.1. Fixed Charge Coverage Ratio. The Borrower will not
         permit the ratio, determined as of the end of each of its fiscal
         quarters, of (i) Consolidated EBITDA for the fiscal quarter then ended,
         minus (ii) $1,500,000.00 for maintenance capital expenditures for the
         fiscal quarter then ended, minus (iii) the average of stock repurchases
         and/or retirements permitted under Section 6.10 (exclusive of
         redemptions under Section 6.10 (iii) if the Tranche A Loans referenced
         therein are repaid in full from proceeds of the issuance of Borrower's
         common stock within ten (10) days after such redemption) over the
         immediately preceding four fiscal quarters to (x) Consolidated Interest
         Expense for the fiscal quarter then ended, plus (y) scheduled principal
         payments on Consolidated Indebtedness for the fiscal quarter then
         ended, plus (z) cash dividends on Existing Preferred Stock paid during
         the fiscal quarter then ended, all calculated for the Borrower and its
         Subsidiaries on a consolidated basis, to be less than the following:

<Table>
<Caption>
         Quarters ending:                                              Ratio:
<S>                                                                    <C>
         December 31, 2001                                             3.00 to 1.00
         March 31, 2002                                                2.25 to 1.00
         June 30, 2002                                                 2.50 to 1.00
         September 30, 2002                                            2.25 to 1.00
         All quarters ending thereafter                                3.00 to 1.00
</Table>

                  6.24.2. Leverage Ratio. The Borrower will not permit the
         ratio, determined as of the end of each of its fiscal quarters, of (i)
         Consolidated Funded Indebtedness to (ii)

<PAGE>

         Consolidated EBITDA at the end of each of its fiscal quarters,
         annualized, all calculated for the Borrower and its Subsidiaries on a
         consolidated basis, to be greater than the following:

<Table>
<Caption>
         Quarters ending:                                              Ratio:
<S>                                                                    <C>
         December 31, 2001                                             3.00 to 1.00
         March 31, 2002                                                4.00 to 1.00
         June 30, 2002                                                 5.50 to 1.00
         September 30, 2002                                            4.00 to 1.00
         December 31, 2002                                             3.00 to 1.00
         All quarters ending thereafter                                2.75 to 1.00
</Table>

                  6.24.3. Senior Indebtedness Leverage Ratio. The Borrower will
         not permit the ratio, determined as of the end of the Second Quarter
         only, of (i) Consolidated Funded Indebtedness less Subordinated
         Indebtedness to (ii) Consolidated EBITDA at the end of each of its
         fiscal quarters, annualized, all calculated for the Borrower and its
         Subsidiaries on a consolidated basis, to be greater than the following:

<Table>
<S>                                                                    <C>
         December 31, 2001                                             1.50 to 1.00
         March 31, 2002                                                1.50 to 1.00
         June 30, 2002                                                 2.25 to 1.00
         All quarters ending thereafter                                1.50 to 1.00
</Table>

         3. The Pricing Schedule attached to the Credit Agreement is amended and
restated in its entirety pursuant to the Pricing Schedule attached to this
Second Amendment.

         4. Except to the extent its provisions are specifically amended,
modified or superseded by this Second Amendment, the representations, warranties
and affirmative and negative covenants of the Borrower contained in the Credit
Agreement are incorporated herein by reference for all purposes as if copied
herein in full. The Borrower hereby restates and reaffirms each and every term
and provision of the Credit Agreement, as amended, including, without
limitation, all representations, warranties and affirmative and negative
covenants. Except to the extent its provisions are specifically amended,
modified or superseded by this Second Amendment, the Credit Agreement, as
amended, and all terms and provisions thereof shall remain in full force and
effect, and the same in all respects are confirmed and approved by the parties
hereto.

         5. Each Guarantor hereby consents to the execution of this Second
Amendment and reaffirms its Guaranty of all of the obligations of the Borrower.
Each such Guarantor further acknowledges and consents to any increase in the
obligations owed by such Guarantor as the result of this Second Amendment.
Borrower and Guarantor acknowledge and agree that this Second Amendment of the
Credit Agreement shall not be considered a novation or a new contract. Borrower
and Guarantor acknowledge that all existing rights, titles, powers, Liens,
security interests and estates in favor of the Lenders constitute valid and
existing obligations and Liens and security interests as against the Collateral
in favor of the Administrative Agent for the benefit of the Lenders. Borrower
and each Guarantor confirm and agree that (a) neither the

                                      -2-
<PAGE>

execution of this Second Amendment nor the consummation of the transactions
described herein shall in any way effect, impair or limit the covenants,
liabilities, obligations and duties of the Borrower and each Guarantor under the
Loan Documents and (b) the obligations evidenced and secured by the Loan
Documents continue in full force and effect. Each Guarantor hereby further
confirms that it unconditionally guarantees to the extent set forth in the
Guaranty the due and punctual payment and performance of any and all amounts and
obligations owed the Borrower under the Credit Agreement or the other Loan
Documents.

         6. This Second Amendment may be executed in any number of counterparts
and all of such counterparts taken together shaft be deemed to constitute one
and the same instrument.

         7. THIS SECOND AMENDMENT AND THE LOAN DOCUMENTS (OTHER THAN THOSE
CONTAINING A CONTRARY EXPRESS CHOICE OF LAW PROVISION) SHALL BE CONSTRUED IN
ACCORDANCE WITH THE INTERNAL LAWS LOUISIANA, BUT GIVING EFFECT TO FEDERAL LAWS
APPLICABLE TO NATIONAL BANKS.

         IN WITNESS WHEREOF, the parties have caused this Second Amendment to
Amended and Restated Credit Agreement to be duly executed as of the date first
above written.

                     [REMAINDER OF PAGE INTENTIONALLY BLANK]

                                      -3-
<PAGE>

                                       BORROWER:

                                       NEWPARK RESOURCES, INC.

                                       By:
                                          --------------------------------------
                                          John R. Dardenne, Sr.
                                       Title: Treasurer

                                       GUARANTORS:

                                       EXCALIBAR MINERALS INC.,
                                       MALLARD & MALLARD OF LA., INC.,
                                       NEWPARK HOLDINGS, INC.,
                                       SUPREME CONTRACTORS, L.L.C.,
                                       NEWPARK DRILLING FLUIDS, LLC,
                                       NEWPARK ENVIRONMENTAL SERVICES, L.L.C.,
                                       NEWPARK ENVIRONMENTAL MANAGEMENT COMPANY,
                                       L.L.C.,
                                       NEWPARK TEXAS, L.L.C.,
                                       EXCALIBAR MINERALS OF LA., L.L.C., and
                                       SOLOCO, L.L.C.

                                       By:
                                          --------------------------------------
                                          John R. Dardenne, Sr., Treasurer

                                      -4-
<PAGE>

                                       BATSON MILL, L.P.,
                                       NEWPARK ENVIRONMENTAL SERVICES OF TEXAS,
                                       L.P.,
                                       NEWPARK SHIPHOLDING TEXAS, L.P.,
                                       NID, L.P.,
                                       SOLOCO TEXAS, L.P.,
                                       NES PERMIAN BASIN, L.P. and
                                       NEWPARK ENVIRONMENTAL SERVICES
                                       MISSISSIPPI, L.P.

                                       By:  Newpark Holdings, Inc., the general
                                              partner of each

                                            By:
                                               ---------------------------------
                                               John R. Dardenne, Sr., Treasurer

                                      -5-
<PAGE>

                                       BANK ONE, NA,
                                            (Main Office, Chicago)
                                            Individually as a Lender and as
                                            Administrative Agent and as LC
                                            Issuer

                                            By:
                                               ---------------------------------
                                               Title: Director, Capital Markets

                                      -6-
<PAGE>

                                       CREDIT LYONNAIS NEW YORK BRANCH

                                         By:
                                            ------------------------------------
                                         Title:
                                               ---------------------------------

                                      -7-
<PAGE>

                                       ROYAL BANK OF CANADA

                                         By:
                                            ------------------------------------
                                         Title: Manager

                                      -8-
<PAGE>

                                       HIBERNIA NATIONAL BANK

                                         By:
                                            ------------------------------------
                                         Title: Vice President

                                      -9-
<PAGE>

                                       COMERICA BANK

                                         By:
                                            ------------------------------------
                                         Title: Assistant Vice President

                                      -10-
<PAGE>

                                       WHITNEY NATIONAL BANK

                                         By:
                                            ------------------------------------
                                         Title:
                                               ---------------------------------

                                      -11-<PAGE>
                                                                     EXHIBIT 10a

                                                    [VERIZON LOGO]
                                                    1095 Avenue of the Americas
                                                    New York, NY 10036

July 1, 2002

Ms. Mary Beth Bardin
[Address]
[Address]

Dear Mary Beth:

         I am pleased to offer you this new employment agreement (the
"Agreement") with Verizon Communications Inc. ("Verizon"), and, as an indication
of my confidence in your abilities, I have added an automatic renewal provision.
For purposes of this Agreement, the term "Company" means Verizon, all corporate
subsidiaries and other companies affiliated with Verizon, all companies in which
Verizon has an ownership or other proprietary interest of more than 10 percent,
and their successors and assigns.

         The many opportunities and challenges facing the Company are enormous
and exciting. As a leader in our industry, we will be constantly challenged with
sustaining our market growth and presence. We will meet these challenges by
leveraging the strength of our talented and committed leaders. This Agreement
demonstrates my continued confidence in you.

         I value you and the leadership, vision, and commitment you bring to the
Company. I am excited by the prospect of you continuing as a key member of the
Company's leadership team.

         The terms and conditions of this Agreement are set forth below.

         1. PURPOSE - Verizon enters into this Agreement with you because the
rapidly-changing and increasingly global telecommunications market requires the
Company to make critical strategic, marketing, and technical decisions. These
decisions by the Company will be based, in whole or in part, on confidential
analyses of the evolving telecommunications market, confidential assessments of
the technical capabilities and strategic plans of the Company and competing
businesses, and confidential or proprietary information regarding the Company's
technology, resources, and business opportunities or other confidential or
proprietary information relating to the Company's business. Verizon seeks by
this

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 2

Agreement to ensure that you remain a part of the executive management team that
plays a central role in this decision-making process.

         In consideration for your entering into this Agreement, including the
restrictions on the disclosure and use of confidential or proprietary
information and the limitations on your engaging in competitive activities, the
Company is providing you with the security of a written two-year agreement,
short- and long-term award opportunities, and other benefits.

         2. GENERAL - Under this Agreement, you shall continue as a senior
executive of the Company. As a senior executive, you shall report to the Chief
Executive Officer of Verizon (the "CEO").

         3. TERM - The term of employment under this Agreement ("Term of
Employment") shall commence on July 1, 2002, and end on June 30, 2004; provided
that, on the last day of the Term of Employment, the Term of Employment shall
automatically be extended for an additional two years unless, on or before that
date, the Term of Employment terminates or the Company notifies you in writing
that the Term of Employment shall not be extended. For example, on June 30,
2004, the Term of Employment shall be extended until June 30, 2006, unless, on
or before June 30, 2004, the Term of Employment terminates or the Company
notifies you in writing that the Term of Employment shall not be extended, and,
if the Term of Employment is extended until June 30, 2006, the Term of
Employment shall be extended on that date until June 30, 2008, unless, on or
before June 30, 2006, the Term of Employment terminates or the Company notifies
you in writing that the Term of Employment shall not be extended.
Notwithstanding the preceding provisions of this paragraph 3, the Company
reserves the right to terminate your employment and the Term of Employment at
any time. Your employment and the Term of Employment also may terminate for
other reasons (such as your resignation, retirement, death, or disability). The
consequences of the termination of your employment are specified in paragraph 11
("Termination Of Employment").

         4. DUTIES AND RESPONSIBILITIES - You shall continue to serve as a
senior executive of the Company in such capacities, with such titles and
authorities, as the CEO or his successor may from time to time prescribe, and
you shall perform all duties incidental to such positions, shall cooperate fully
with the CEO or his successor, and shall work cooperatively with the other
officers of the Company. You shall continue to devote your entire business
skill, time, and effort diligently to the affairs of the Company in accordance
with the duties assigned to you, and you shall perform all such duties, and
otherwise conduct yourself, in a manner reasonably calculated in good faith by
you to promote the best interests of the

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 3

Company. During the Term of Employment, except to the extent specifically
permitted in writing by the CEO or his successor, and except for memberships on
boards of directors that you held on October 3, 2000, (the date of your previous
employment agreement with Verizon), you shall not, directly or indirectly,
render any services of a business, commercial, or professional nature to any
other person or organization other than the Company or a person or organization
in which the Company has a financial interest, whether or not the services are
rendered for compensation.

         5. LOCATION - During the Term of Employment, you shall perform services
for the Company at its New York City headquarters, or at any other location
designated by the Company as necessary or appropriate for the discharge of your
responsibilities under this Agreement. In the event of any change in your
principal work location, you shall be eligible for relocation assistance under
the terms of any Company relocation policy applicable to other senior executives
of the Company in your salary band at the time of such relocation.

         6. BASE SALARY - During the Term of Employment, your annual base salary
shall not be less than your annual base salary on the date of this Agreement;
provided that if you are granted a merit increase in your base salary, your base
salary shall not thereafter be reduced below that increased level during the
Term of Employment. The Human Resources Committee of Verizon's Board of
Directors or its designee shall review your base salary at least annually.

         7. SHORT-TERM AND LONG-TERM BONUS OPPORTUNITIES - During the Term of
Employment, the Company shall provide you with annual short-term and long-term
bonus opportunities equivalent to those available to other senior executives of
the Company in your salary band. While you are not guaranteed an annual
short-term or long-term bonus award in any amount, (a) the value of your annual
short-term bonus opportunity shall be not less than 75 percent of your
then-current base salary, and (b) the value of your annual long-term bonus
opportunity shall not be less than 425 percent of your then-current base salary.

         8. BENEFITS AND PERQUISITES - (a) IN GENERAL - For the immediate
future, you shall-

                           (1)      participate in the tax-qualified and
                                    nonqualified retirement plans and in the
                                    other employee benefit plans (such as the
                                    medical and dental plans), programs, and
                                    policies in which you currently participate;
                                    and

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 4

                           (2)      be eligible for the perquisites available to
                                    senior executives in your salary band;

provided that the Company retains the right to amend or terminate any benefit
plan, policy, program, or perquisite at any time.

                  (b) ANNUAL PHYSICAL - You are encouraged to take an annual
physical examination from a physician at the Company's expense and to certify in
writing to the Company's designee each year (1) that you have had the
examination and (2) the nature and extent of any medical impairments that
prevent you from currently performing the essential functions of your position.

         9. SPECIAL RETENTION ACCOUNT PROGRAM - Pursuant to your October 3,
2000, employment agreement with Verizon (the "Prior Agreement"), the Company
established a Special Retention Account on your behalf under the GTE Executive
Salary Deferral Plan, which was subsequently transferred to the Verizon Income
Deferral Plan. You shall also be eligible for such other benefits as are
provided under the Verizon Income Deferral Plan to employees with Special
Retention Accounts. A copy of the applicable provisions of the Verizon Income
Deferral Plan relating to the Special Retention Account is attached hereto as
Exhibit A, which is incorporated herein by reference. Your rights to the balance
in your Special Retention Account following the termination of your employment
shall be governed by the applicable provisions of the Verizon Income Deferral
Plan, rather than by the terms of paragraphs 11 ("Termination of Employment")
and 12 ("Release").

         10. EXCISE TAX GROSS-UP - Under certain circumstances you may become
entitled to a gross-up payment with respect to the excise tax imposed by section
4999 of the Internal Revenue Code (the "Code"). The terms governing the gross-up
payment are set forth in Exhibit B, which is incorporated herein by reference.

         11. TERMINATION OF EMPLOYMENT - (a) VOLUNTARY TERMINATION BY YOU - You
may terminate your employment under this Agreement for a reason other than
Retirement (as defined in subparagraph (c), below) or Good Reason (as defined in
subparagraph (d), below) by giving the CEO, at least 30 calendar days'
(exclusive of vacation days) in advance of such termination, written notice of
your intent to so terminate. The termination shall automatically become
effective upon the expiration of such notice period. Upon the effective date of
such termination, your base salary and any other Company benefits and
perquisites shall cease to accrue, you shall forfeit all then-outstanding stock
options, and you shall forfeit all rights under this Agreement which as of the
relevant date have not yet been earned. A termination

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 5

of employment in accordance with this subparagraph (a) shall be deemed a
"Voluntary Termination."

                  (b) TERMINATION DUE TO DEATH OR DISABILITY - If, during the
Term of Employment, you terminate employment because of death or disability (as
defined under the Company-sponsored long-term disability plan that applies to
you at the time your employment is so terminated), the Company shall make a
lump-sum cash payment to you equal to the excess of (1) one times the sum of
your base salary and short-term bonus (at 50% of maximum), over (2) any amounts
payable to you under Company-sponsored disability plans. You shall also be
entitled to accelerated vesting of all outstanding stock options, and you shall
be entitled to exercise all then-outstanding stock options until the earlier of
(1) the fifth anniversary of the date your employment terminates (or any later
date prescribed by the terms of the option relating to termination of
employment) or (2) the expiration of the option; provided that if you terminate
employment because of death, your rights under this subparagraph (b) shall pass
to your estate. For this purpose, your base salary shall be based on your base
salary rate in effect immediately before your employment terminated.

                  (c) RETIREMENT - You may terminate your employment under this
Agreement by reason of Retirement (as defined below) by giving the CEO, at least
30 calendar days' (exclusive of vacation days) in advance of such termination,
written notice of your intent to so terminate. The termination shall
automatically become effective upon the expiration of such notice period. Upon
the effective date of such termination, you shall be entitled to a pro-rated
portion of any short-term and long-term bonuses (when and to the extent that
they are earned) and accelerated vesting of all outstanding stock options (other
than the Founders' Grant), and you shall be entitled to exercise all
then-outstanding stock options (excluding nonvested Founders' Grant options)
until the earlier of (1) the fifth anniversary of the date your employment
terminates (or any later date prescribed by the terms of the option relating to
termination of employment) or (2) the expiration of the option. For purposes of
this Agreement, "Retirement" means attaining normal retirement age under the
terms of the Verizon Management Pension Plan (the "Pension Plan") or satisfying
the Rule of 75 under the Pension Plan (or being deemed retirement eligible
pursuant to any other plan or agreement of Verizon). Except as provided by the
preceding provisions of this subparagraph (c), upon the effective date of your
Retirement, your base salary and any other Company benefits and perquisites
shall cease to accrue; provided that you shall otherwise be eligible to receive
any and all compensation and benefits for which a similarly situated senior
executive would be eligible under the applicable provisions of the

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 6

compensation and benefit plans in which he is then eligible to participate, as
those plans may be amended from time to time.

                  (d) TERMINATION FOR GOOD REASON - (1) You may terminate your
employment under this Agreement for Good Reason by giving the CEO, at least 30
calendar days' (exclusive of vacation days) in advance of such termination (the
"Notice Period"), written notice of your intent to so terminate, setting forth
in reasonable detail the facts and circumstances deemed to provide a basis for
such termination. For purposes of this Agreement, "Good Reason" means a material
breach by the Company of the terms and conditions of this Agreement, a material
reduction in your overall compensation opportunities, or your assignment to a
new principal work location that is more than 50 miles from your previous
principal work location. A "Good Reason" shall not occur merely because of a
change in the individual (or position) to whom (or to which) you report. In
addition, a "Good Reason" shall not occur merely because the Company notifies
you, in accordance with paragraph 3 ("Term"), that the Term of Employment shall
not be extended for an additional two-year period.

                           (2) Notwithstanding the foregoing, the Company shall
have 15 calendar days from its receipt of such notice to cure the action
specified in the notice. In the event of a cure by the Company within the 15-day
period, the action in question shall not constitute Good Reason.

                           (3) Except as provided in subparagraph (d)(2), above,
at the end of the Notice Period, the Good Reason termination shall take effect,
and your obligation to serve the Company, and the Company's obligation to employ
you, under the terms of this Agreement shall terminate simultaneously, and you
shall be deemed to have incurred an Involuntary Termination Without Cause, with
the consequences described in subparagraph (e), below; provided that your rights
under this subparagraph (d) are contingent on your execution of a release in
accordance with paragraph 12 ("Release").

                           (4) If you do not fulfill the notice and explanation
requirements imposed by this subparagraph (d), the resulting termination of
employment shall be deemed a Voluntary Termination.

                  (e) INVOLUNTARY TERMINATION WITHOUT CAUSE - The Company may
terminate your employment under this Agreement at any time and for any reason.
However, if the Company terminates your employment during the Term of Employment
for any reason other than death, disability, or Cause (as defined in
subparagraph (f), below), such termination shall be deemed an Involuntary
Termination by the Company, and you shall be entitled to receive the following

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 7

payments and benefits in lieu of any payment or benefit otherwise provided
pursuant to paragraphs 6 ("Base Salary") through 8 ("Benefits And Perquisites"):

                           (1)      The Company shall make a lump-sum cash
                                    severance payment to you equal to the excess
                                    of (i) two times the sum of your base salary
                                    and short-term bonus (at 50% of maximum),
                                    over (ii) the sum of your then-current
                                    balance in your Special Retention Account,
                                    as determined under the Verizon Income
                                    Deferral Plan, and any amounts paid or
                                    payable to you under any Company-sponsored
                                    severance plan, program, policy, contract,
                                    account, or arrangement;

                           (2)      Your unvested stock options shall
                                    immediately vest, and you may exercise all
                                    of your then-outstanding stock options at
                                    any time up to the earlier of (i) the fifth
                                    anniversary of the date your employment
                                    terminates (or any later date prescribed by
                                    the terms of the option relating to
                                    termination of employment) or (ii) the
                                    expiration of the option; and

                           (3)      You shall be eligible for outplacement
                                    services to the extent that such services
                                    are then available to senior executives in
                                    your salary band;

provided that your rights under this subparagraph (e) are contingent on your
execution of a release in accordance with paragraph 12 ("Release"). For purposes
of this paragraph 11(e), the Company shall not be deemed to have terminated your
employment during the Term of Employment if the Company notifies you, in
accordance with paragraph 3 ("Term"), that the Term of Employment shall not be
extended for an additional two-year period.

                  (f) INVOLUNTARY TERMINATION FOR CAUSE - (1) Nothing in this
Agreement prevents the Company from terminating your employment under this
Agreement for Cause. In the event of your termination for Cause, the Company
shall pay you your full accrued base salary and accrued vacation time through
the date of your termination, you shall forfeit all then-outstanding stock
options if you are not eligible for Retirement at the time of your termination,
and the Company shall have no further obligations under this Agreement; provided
that you shall otherwise be eligible to receive any and all compensation and
benefits for which a similarly situated senior executive would be eligible under
the applicable provisions

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 8

of the compensation and benefit plans in which he is then eligible to
participate, as those plans may be amended from time to time.

                           (2) For purposes of this Agreement, "Cause" is
defined as (i) grossly incompetent performance or substantial or continuing
inattention to or neglect of the duties and responsibilities assigned to you;
fraud, misappropriation or embezzlement involving the Company or a material
breach of any provision incorporated in paragraph 13 ("Covenants"), as
determined by the CEO in his discretion, or (ii) commission of any felony of
which you are finally adjudged guilty by a court of competent jurisdiction.

                           (3) If the Company terminates your employment for
Cause, the Company shall provide you with a written statement of the grounds for
such termination within 10 business days after the date of termination.

         12. RELEASE - You shall not be entitled to any benefits under
paragraphs 10 ("Excise Tax Gross-Up"), 11(d) ("Termination For Good Reason"),
and 11(e) ("Involuntary Termination Without Cause") following the termination of
your employment unless, at the time your employment terminates, you execute a
release satisfactory to the Company releasing the Company, its affiliates,
shareholders, directors, officers, employees, representatives, and agents and
their successors and assigns from any and all employment-related claims you or
your successors and beneficiaries might then have against them (excluding any
claims you might then have under this Agreement, or any employee benefit plan
that is subject to the vesting standards imposed by the Employee Retirement
Income Security Act of 1974, as amended).

         13. COVENANTS - In consideration for the benefits and agreements
described above, you agree to comply with the covenants set forth in Exhibit C
hereto, which is incorporated herein by reference.

         14. REQUEST FOR WAIVER - Nothing in this Agreement bars you from
requesting, at the time of your termination of employment or at any time
thereafter, that the CEO, in his sole discretion, waive in writing the Company's
rights to enforce some or all of the provisions incorporated in paragraph 13
("Covenants").

         15. OTHER AGREEMENTS AND POLICIES - The obligations imposed on you by
paragraph 13 ("Covenants") are in addition to, and not in lieu of, any and all
other policies and agreements of the Company regarding the subject matter of the
foregoing obligations.

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 9

         16. NONDUPLICATION OF BENEFITS - No provision of this Agreement shall
require the Company to provide you with any payment, benefit, or grant that
duplicates any payment, benefit, or grant that you are entitled to receive under
any Company compensation or benefit plan, award agreement, or other arrangement.

         17. OTHER COMPANY PLANS - Except to the extent otherwise explicitly
provided by this Agreement, any awards made to you under any Company
compensation or benefit plan or program shall be governed by the terms of that
plan or program and any applicable award agreement thereunder as in effect from
time to time. Notwithstanding the foregoing, you shall not be entitled to
participate in any Company compensation or benefit plan that is established
after your employment with the Company terminates, and except as specifically
provided in this Agreement, you shall not be entitled to any additional grants
or awards under any Company compensation or benefit plan after your employment
with the Company terminates. The amounts paid, provided, or credited under this
Agreement shall not be treated as compensation for purposes of determining any
benefits payable under any Company-sponsored pension, savings, life insurance,
or other employee benefit plan except to the extent provided by the terms of
such plan.

         18. FORFEITURE - (a) If you breach any of the obligations incorporated
in paragraph 13 ("Covenants"), or engage in serious misconduct that is contrary
to written policies of the Company and is harmful to the Company or its
reputation, you shall forfeit:

                           (1)      all credits that are added to your
                                    Retirement Contribution Sub-Account in the
                                    Verizon Income Deferral Plan (or to any
                                    successor account in that plan or a
                                    successor plan) ("Retirement Contribution
                                    Sub-Account"), on or after January 1, 2002,
                                    other than the GTE Supplemental Executive
                                    Retirement Plan conversion credit (the
                                    "Conversion Credit");

                           (2)      any interest or other earnings or gains on
                                    or after January 1, 2002, with respect to
                                    any credits in your Retirement Contribution
                                    Sub-Account (including any interest, or
                                    other earnings or gains attributable to the
                                    Conversion Credit or any interest or other
                                    earnings or gains attributable to any other
                                    credit regardless of when the credit was
                                    added to your Retirement Contribution
                                    Sub-Account); and

                           (3)      any unpaid incentive compensation (such as
                                    performance bonus awards or other awards
                                    under the Verizon Communications Inc.

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 10

                                    Long-Term Incentive Plan) that you are
                                    otherwise entitled to receive.

                  (b) The remedies available under this paragraph are in
addition to, and not in lieu of, the remedies available under paragraph 25
("Additional Remedies").

         19. NO DEEMED WAIVER - Failure to insist upon strict compliance with
any of the terms, covenants, or conditions of this Agreement shall not be deemed
a waiver of such term, covenant, or condition, nor shall any waiver or
relinquishment of any right or power hereunder at any one or more times be
deemed a waiver or relinquishment of such right or power at any other time or
times.

         20. TAXES - The Company may withhold from any benefits payable under
this Agreement all taxes that the Company reasonably determines to be required
pursuant to any law, regulation, or ruling. However, it is your obligation to
pay all required taxes on any amounts and benefits provided under this
Agreement, including the benefits and perquisites provided to you pursuant to
paragraph 8 ("Benefits and Perquisites"), regardless of whether withholding is
required.

         21. CONFIDENTIALITY - Except to the extent otherwise required by law,
you shall not disclose, in whole or in part, any of the terms of this Agreement.
This paragraph 21 does not prevent you from disclosing the terms of this
Agreement to your spouse or to your legal, tax, or financial adviser, provided
that you take all reasonable measures to assure that he or she does not disclose
the terms of this Agreement to a third party except as otherwise required by
law.

         22. GOVERNING LAW - To the extent not preempted by federal law, the
provisions of this Agreement shall be construed and enforced in accordance with
the laws of the State of New York, excluding any conflicts or choice of law rule
or principle that might otherwise refer construction or interpretation of this
provision to the substantive law of another jurisdiction.

         23. ASSIGNMENT - Verizon may, without your consent, assign its rights
and obligations under this Agreement to any entity that is a part of the
Company, and if Verizon makes such an assignment, all references in this
Agreement to Verizon (except for references to Verizon common stock) shall be
deemed to refer to the assignee. However, you may not assign your rights and
obligations under this Agreement.

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 11

         24. SEVERABILITY - The agreements contained herein and within the
release prescribed by paragraph 12 ("Release") shall each constitute a separate
agreement independently supported by good and adequate consideration, and shall
each be severable from the other provisions of the Agreement and such release.
If an arbitrator or court of competent jurisdiction determines that any term,
provision, or portion of this Agreement or such release is void, illegal, or
unenforceable, the other terms, provisions, and portions of this Agreement or
such release shall remain in full force and effect, and the terms, provisions,
and portions that are determined to be void, illegal, or unenforceable shall
either be limited so that they shall remain in effect to the extent permissible
by law, or such arbitrator or court shall substitute, to the extent enforceable,
provisions similar thereto or other provisions, so as to provide to the Company,
to the fullest extent permitted by applicable law, the benefits intended by this
Agreement and such release.

         25. ADDITIONAL REMEDIES - In addition to any other rights or remedies,
whether legal, equitable, or otherwise, that each of the parties to this
Agreement may have, you acknowledge that

                  (a)      The covenants incorporated in paragraph 13
                           ("Covenants") are essential to the continued good
                           will and profitability of the Company;

                  (b)      You have broad-based skills that will serve as the
                           basis for employment opportunities that are not
                           prohibited by the covenants incorporated in paragraph
                           13 ("Covenants");

                  (c)      When your employment with the Company terminates, you
                           shall be able to earn a livelihood without violating
                           any of the terms of this Agreement;

                  (d)      Irreparable damage to the Company shall result in the
                           event that the covenants incorporated in paragraph 13
                           ("Covenants") are not specifically enforced and that
                           monetary damages will not adequately protect the
                           Company from a breach of such covenants;

                  (e)      If any dispute arises concerning the violation by you
                           of the covenants incorporated in paragraph 13
                           ("Covenants"), an injunction may be issued
                           restraining such violation pending the determination
                           of such controversy, and no bond or other security
                           shall be required in connection therewith;

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 12

                  (f)      Such covenants shall continue to apply after any
                           expiration, termination, or cancellation of this
                           Agreement; and

                  (g)      Your breach of any of such covenants shall result in
                           your immediate forfeiture of all rights under this
                           Agreement.

         26. SURVIVAL - The provisions of paragraphs 13 ("Covenants") through 28
("Entire Agreement") shall survive the Term of Employment. In addition, if the
Term of Employment is not extended in accordance with paragraph 3 ("Term") but
your employment continues after the end of the Term of Employment, you shall be
subject to the obligations imposed by each of such paragraphs with respect to
such employment. Any obligations that the Company has incurred under this
Agreement to provide benefits that have vested under the terms of this Agreement
(including the Company's obligations under paragraph 11(c) ("Retirement")) shall
likewise survive the Term of Employment. Except as provided by the preceding
provisions of this paragraph 26, if the Term of Employment is not extended in
accordance with paragraph 3 ("Term") but your employment continues after the end
of the Term of Employment, the terms of such employment shall not be governed by
this Agreement.

         27. ARBITRATION - Any dispute arising out of or relating to this
Agreement (except any dispute arising out of or relating to paragraph 13
("Covenants")), and any dispute arising out of or relating to your employment,
shall be settled by final and binding arbitration, which shall be the exclusive
means of resolving any such dispute, and the parties specifically waive all
rights to pursue any other remedy, recourse, or relief. With respect to disputes
by the Company arising out of or relating to paragraph 13 ("Covenants"), the
Company has retained all its rights to legal and equitable recourse and relief,
including but not limited to injunctive relief, as referred to in paragraph 25
("Additional Remedies"). The arbitration shall be expedited and conducted in the
State of New York pursuant to the Center for Public Resources ("CPR") Rules for
Non-Administered Arbitration in effect at the time of notice of the dispute
before one neutral arbitrator appointed by CPR from the CPR Panel of neutrals
unless the parties mutually agree to the appointment of a different neutral
arbitrator. The arbitration shall be governed by the Federal Arbitration Act, 9
U.S.C. sections 1-16, and judgment upon the award rendered by the arbitrator may
be entered by any court having jurisdiction. The finding of the arbitrator may
not change the express terms of this Agreement and shall be consistent with the
arbitrator's understanding of the findings a court of proper jurisdiction would
make in applying the applicable law to the facts underlying the dispute. In no
event whatsoever shall such an arbitration award include any award of damages
other than the amounts in controversy under this Agreement. The parties waive
the right

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 13

to recover, in such arbitration, punitive damages. Each party hereby agrees that
New York City is the proper venue for any litigation seeking to enforce any
provision of this Agreement or to enforce any arbitration award under this
paragraph 27, and each party hereby waives any right it otherwise might have to
defend, oppose, or object to, on the basis of jurisdiction, venue, or forum
nonconveniens, a suit filed by the other party in any federal or state court in
New York City to enforce any provision of this Agreement or to enforce any
arbitration award under this paragraph 27. Each party also waives any right it
might otherwise have to seek to transfer from a federal or state court in New
York City a suit filed by the other party to enforce any provision of this
Agreement or to enforce any arbitration award under this paragraph 27.

         28. ENTIRE AGREEMENT - Except for the terms of the compensation and
benefit plans in which you participate (including any award agreements issued
thereunder), this Agreement, including the Exhibits hereto, sets forth the
entire understanding of you and the Company, and supersedes all prior agreements
and communications, whether oral or written, between the Company (or GTE or Bell
Atlantic or any of their respective subsidiaries) and you regarding the subject
matter of this Agreement, including the Prior Agreement. This Agreement shall
not be modified except by written agreement of you and Verizon.

Mary Beth, I believe that this Agreement continues to provide you and your
family with a firm foundation of financial security as our Company faces many
new challenges and opportunities. I recognize that the Company and the
telecommunications industry operate in a rapidly changing and demanding
environment. It is my hope that this Agreement demonstrates to you the level of
confidence that I have in your abilities to meet the commitments that I expect
from you. Please indicate your acceptance by signing below and returning the
signed Agreement to me or Ezra Singer within ten business days after your
receipt of this Agreement.

Sincerely yours,

/s/ Ivan Seidenberg
-----------------------------
Ivan Seidenberg
Chief Executive Officer

cc:  E. Singer

<PAGE>

Ms. Mary Beth Bardin
July 1, 2002
Page 14

I agree to the terms described above.

/s/ Mary Beth Bardin
-----------------------------
Mary Beth Bardin

Attachments:     Exhibit A - Special Retention Account Program
                 Exhibit B - Excise Tax Gross-Up
                 Exhibit C - Covenants

<PAGE>
                                    EXHIBIT A

================================================================================

                            SPECIAL RETENTION ACCOUNT
                           AND OTHER BENEFITS PROGRAM

                                   ----------

                                   PART OF THE
                          VERIZON INCOME DEFERRAL PLAN

                                   ----------

                 Amended and Restated Effective January 1, 2002

================================================================================

<PAGE>

                            SPECIAL RETENTION ACCOUNT
                           AND OTHER BENEFITS PROGRAM

                                TABLE OF CONTENTS

<Table>
<S>                                                                                                               <C>
Article 1. Introduction...........................................................................................1

         1.01.    Nature of Program...............................................................................1
         1.02.    Effective Date..................................................................................1

Article 2. Definitions and Construction...........................................................................2

         2.01.    Definitions.....................................................................................2
         2.02.    Part of the Plan................................................................................3
         2.03.    Gender and Number...............................................................................3

Article 3. Eligibility and Account Balance........................................................................4

         3.01.    Eligibility.....................................................................................4

Article 4. Accounts...............................................................................................5

         4.01.    Accounts........................................................................................5

Article 5. Payments...............................................................................................6

         5.01.    Exclusive Entitlement to Payment................................................................6
         5.02.    Amount and Sources of Payment...................................................................6
         5.03.    Limitations on Rights to Payment................................................................7

Article 6. Other Benefits.........................................................................................8

         6.01.    Other Benefits..................................................................................8
         6.02.    Certain Additional Payments by the Company......................................................9
         6.03.    Nonduplication..................................................................................9
</Table>

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program          Table of Contents
<PAGE>

                            ARTICLE 1. INTRODUCTION

1.01. NATURE OF PROGRAM.

     This Program was established effective July 1, 2000, as part of the GTE
Executive Salary Deferral Plan (and any successors to that plan). Effective
January 1, 2002, it became part of the Verizon Income Deferral Plan, which is a
successor to the GTE Executive Salary Deferral Plan. This Program shall apply
only to those participants in the Verizon Income Deferral Plan who have Special
Retention Accounts by virtue of having waived any entitlement they might
otherwise have had to certain payments and/or other benefits as a result of the
merger involving GTE Corporation and Bell Atlantic Corporation.

1.02. EFFECTIVE DATE.

     The Program was originally effective as of July 1, 2000. This amendment and
restatement of the Program is effective January 1, 2002, except to the extent
specifically provided herein.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 1
<PAGE>

                    ARTICLE 2. DEFINITIONS AND CONSTRUCTION

2.01. DEFINITIONS.

     Unless the context clearly indicates otherwise, the following terms, when
used in capitalized form in this Program, shall have the meanings set forth
below.

     COMMITTEE. "Committee" shall mean the Human Resources Committee of the
Board of Directors of the Company.

     COMPANY. "Company" shall mean Verizon Communications Inc. and its
affiliates.

     COVERED EMPLOYEE. "Covered Employee" shall mean an employee of the Company
who is designated as a Covered Employee by the Plan Administrator.

     MERGER. "Merger" shall mean the merger of the businesses of GTE Corporation
and Bell Atlantic Corporation pursuant to the terms of an Agreement and Plan of
Merger dated as of July 27, 1998, among Bell Atlantic, GTE, and Beta Gamma
Corporation.

     OTHER BENEFITS. "Other Benefits" shall mean the benefits described in
Article 6 of this Program.

     OTHER PLANS. "Other Plans" shall mean all employee benefit plans, programs,
awards, arrangements, policies, and practices of the Company, whether or not
qualified under the Code or subject to the Employee Retirement Income Security
Act of 1974, as amended, including any employment agreement the Participant may
have with the Company or its predecessors.

     PARTICIPANT. "Participant" shall mean each Covered Employee whose Special
Retention Account has a positive balance.

     PLAN. "Plan" shall mean the Verizon Income Deferral Plan, as effective
January 1, 2002, and as it may be amended from time to time, and any successor
thereto.

     PLAN ADMINISTRATOR. "Plan Administrator" shall mean the chief human
resources officer of the Company or any other Person designated by the Committee
to serve as Plan Administrator of the Plan.

     PROGRAM. "Program" shall mean this Special Retention Account and Other
Benefits program.

     SPECIAL RETENTION ACCOUNT. "Special Retention Account" shall mean the
subaccount established under the Plan pursuant to the terms of this Program.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 2
<PAGE>

2.02. PART OF THE PLAN.

     The provisions of this Program are a part of the Plan. The terms of the
Plan shall apply to the benefits provided by this Program to Participants,
except to the extent a provision of this Program is contrary to a provision of
the Plan, in which case the provisions of this Program shall control.

2.03. GENDER AND NUMBER.

     Masculine pronouns shall refer to both males and females. The singular form
shall include the plural, where appropriate.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 3
<PAGE>

                   ARTICLE 3. ELIGIBILITY AND ACCOUNT BALANCE

3.01. ELIGIBILITY.

     Individuals who were Participants on January 1, 2002, shall remain
Participants after that date for as long as they have a positive balance in
their Special Retention Account. No individual shall first become a Participant
after December 31, 2001.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 4
<PAGE>

                              ARTICLE 4. ACCOUNTS

4.01. ACCOUNTS.

     (a) The Special Retention Account shall be maintained as a separate
subaccount in each Participant's Account in the Plan.

     (b) The Special Retention Account shall be invested in the Moody's
Investment Fund in accordance with Section 6.03 of the Plan ("Moody's Investment
Fund"), unless the Plan Administrator determines in its discretion that a
different hypothetical investment vehicle is appropriate for the Special
Retention Account.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 5
<PAGE>

                              ARTICLE 5. PAYMENTS

5.01. EXCLUSIVE ENTITLEMENT TO PAYMENT.

     A Participant in the Program has waived his right to receive change in
control benefits under one or more prior agreements with the Company or its
predecessors (including his executive severance agreement) as a result of the
Merger and has agreed to receive in lieu thereof the amount payable to him at
the times and in the amounts specified in this Article 5 and in Article 7 of the
Plan ("Payments From The Plan"), as well as the Other Benefits set forth in
Article 6, below. No other amounts shall be due under the Plan or otherwise as a
result of the Participant's deferral election pursuant to Section 3.03 of the
Program as it existed before the January 1, 2002, amendment and restatement.

5.02. AMOUNT AND SOURCES OF PAYMENT.

     (a) Upon termination of employment, a Participant shall be entitled to
receive the greater of (1) the balance in his Special Retention Account at
termination of employment or (2) the cash component of any severance benefits
that the Participant receives or is entitled to receive in the aggregate under
all Other Plans. For purposes of this Section 5.02(a)--

          (1) the "cash component" of any severance benefits shall include
     monetary benefits payable in all forms, whether payable in a lump sum or
     otherwise; and

          (2) a Participant shall be treated as "entitled to receive" any
     benefits under a Company-sponsored employee benefit plan to which the
     Participant would be entitled based on compensation and service, even if
     the Participant does not receive the benefit for any other reason.

     (b) The amount payable under the Program after application of Section
5.02(a) shall be payable to the Participant from the following sources in the
following order until the entire amount is paid, if available--

          (1) any of the Other Plans that is qualified (or intended to be
     qualified) under Section 401(a) of the Code;

          (2) the Special Retention Account;

          (3) any of the Other Plans that is not qualified (or intended to be
     qualified) under Section 401(a) of the Code; and

          (4) the general assets of the Company.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 6
<PAGE>

     (c) Any amount not paid from the Special Retention Account as a result of
application of this Section 5.02 shall be forfeited.

5.03. LIMITATIONS ON RIGHTS TO PAYMENT.

     (a) Period of Service, Notice. A Participant shall not be entitled to
receive any amount from his Special Retention Account if he (1) voluntarily
terminates from the Company (including a retirement) without providing 30 days'
written notice of his intent to terminate or (2) is terminated for Cause (as
defined in Section 5.03(b), below). Nothing in this Section 5.03(a) shall affect
the right of a Participant to receive any amount from his Special Retention
Account if he is involuntarily terminated without Cause or terminates employment
due to his death or disability (as defined in the applicable long-term
disability plan).

     (b) Cause. For purposes of this Program, "Cause" shall mean (i) grossly
incompetent performance or substantial or continuing inattention to or neglect
of the duties and responsibilities assigned to the Participant; fraud,
misappropriation or embezzlement involving the Company or a material breach of
any provision incorporated in paragraph 13 ("Covenants") of the employment
agreement to which this Program is an exhibit, as determined by the CEO in his
discretion or (ii) commission of any felony of which the participant is finally
adjudged guilty by a court of competent jurisdiction.

     (c) Other Benefits. The Other Benefits provided in Article 6, below, shall
not be subject to the requirements of Section 5.03(a), above, except to the
extent specifically provided in Article 6, below.

     (d) Other Limitations on Rights to Payment. The provisions of Sections 8.04
and 8.06 of the Plan ("Forfeiture" and "Non-Competition/Non-Solicitation
Agreement Upon or After Termination of Employment," respectively) shall not
apply to the Special Retention Account or the Other Benefits provided in Article
6, below.

     (e) In-Service Withdrawals. The provisions of Section 7.06 of the Plan
("Early Payments") shall not apply to the Special Retention Account to the
extent they permit withdrawals or distributions before a Participant terminates
employment with the Company, except that a Participant may apply to the
Committee for such a withdrawal or distribution, which the Committee may grant
in its discretion.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 7
<PAGE>

                           ARTICLE 6. OTHER BENEFITS

6.01. OTHER BENEFITS.

     In addition to the benefits provided in the Plan or otherwise in this
Program, Participants shall be entitled to the benefits set forth in paragraphs
(a) and (b) of this Section 6.01.

     (a) Insurance. The Company shall provide each Participant, at the Company's
expense, for a period beginning on the date of the Participant's termination of
employment with the Company, the same medical, dental, and life insurance
coverage as was in effect on June 30, 2000, or, if greater, coverage under any
other Company-sponsored medical, dental, or life insurance coverage available on
the date of the Participant's termination of employment. Such coverage shall end
upon the expiration of 24 months after the Participant's termination of
employment. For purposes of this paragraph (a), "at the Company's expense" means
that the Company shall make all contributions or premium payments required to
obtain coverage, and that the Participant shall not make any such contributions
or premium payments, but that the Participant shall be subject to any
deductibles and co-payment provisions in effect on June 30, 2000 (or, if
applicable, immediately before the termination of employment). Except to the
extent otherwise required by law, the period of coverage for any health care
continuation coverage required by the Consolidated Omnibus Budget Reconciliation
Act of 1985, as amended, shall begin on the date of the Participant's
termination of employment.

     (b) Benefit Credit.

          (1) Each Participant shall receive service credit, for the purpose of
     receiving benefits and for vesting, retirement eligibility, benefit
     accrual, and all other purposes, under all employee benefit plans sponsored
     by the Company (including, but not limited to, health, life insurance,
     pension, savings, stock, and stock ownership plans, but excluding the
     Company's short-term and long-term disability plans) in which he
     participated on June 30, 2000, for 24 months.

          (2) Other than the benefit credit set forth in Section 6.01(b)(1),
     above, a Participant shall not receive any additional benefit credit under
     the Program. The benefit credit provided in accordance with Section 6.01(b)
     of the Program as in effect before January 1, 2002 (other than to the
     extent such provisions are preserved in Section 6.01(b)(1), above) was
     converted to a dollar amount that was reflected in each Participant's
     Account as of January 1, 2002, or has otherwise been provided to the
     Participant through another plan or program of the Company. Therefore, that
     benefit credit has already been provided and will not be credited again.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 8
<PAGE>

6.02. CERTAIN ADDITIONAL PAYMENTS BY THE COMPANY.

     Participants shall be entitled to a tax gross-up payment in accordance with
Addendum A to the Program.

6.03. NONDUPLICATION.

     No provision of this Program shall require the Company to provide the
Participant with any payment, benefit, or grant that duplicates any payment,
benefit, or grant that the Participant is entitled to receive under any Company
compensation or benefit plan, award agreement, or other arrangement or a
payment, benefit, or grant that was included in the Participant's Account in the
Verizon Income Deferral Plan as of January 1, 2002.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                      Page 9
<PAGE>

              SPECIAL RETENTION ACCOUNT AND OTHER BENEFITS PROGRAM
                                   ADDENDUM A
                       ADDITIONAL PAYMENTS BY THE COMPANY

     A Participant in the Program shall be entitled to a tax gross-up payment in
accordance with the following provisions:

     (a) Gross-Up Payment. If any payment or benefit received or to be received
by the Participant from the Company pursuant to the Plan (the "Payments") would
be subject to the excise tax (the "Excise Tax") imposed by section 4999 of the
Code as determined in accordance with this Addendum A, the Company shall pay the
Participant, at the time specified below, an additional amount (the "Gross-Up
Payment") such that the net amount that the Participant retains, after deduction
of the Excise Tax on the Payments and any federal, state, and local income tax
and the Excise Tax upon the Gross-Up Payment, and any interest, penalties, or
additions to tax payable by the Participant with respect thereto, shall be equal
to the total present value (using the applicable federal rate (as defined in
section 1274(d) of the Code) in such calculation) of the Payments at the time
such Payments are to be made.

     (b) Calculations. For purposes of determining whether any of the Payments
shall be subject to the Excise Tax and the amount of such excise tax,

          (1) The total amount of the Payments shall be treated as "parachute
     payments" within the meaning of section 280G(b)(2) of the Code, and all
     "excess parachute payments" within the meaning of section 280G(b)(1) of the
     Code shall be treated as subject to the excise tax, except to the extent
     that, in the written opinion of independent counsel selected by the Company
     and reasonably acceptable to the Participant ("Independent Counsel"), a
     Payment (in whole or in part) does not constitute a "parachute payment"
     within the meaning of section 280G(b)(2) of the Code, or such "excess
     parachute payments" (in whole or in part) are not subject to the Excise
     Tax;

          (2) The amount of the Payments that shall be subject to the Excise Tax
     shall be equal to the lesser of (i) the total amount of the Payments or
     (ii) the amount of "excess parachute payments " within the meaning of
     section 280G(b)(1) of the Code (after applying clause (1), above); and

          (3) The value of any noncash benefits or any deferred payment or
     benefit shall be determined by Independent Counsel in accordance with the
     principles of section 280G(d)(3) and (4) of the Code.

     (c) Tax Rates. For purposes of determining the amount of the Gross-Up
Payment, the Participant shall be deemed to pay federal income taxes at the
highest marginal rates of federal income taxation applicable to individuals in
the calendar year in which the Gross-Up Payment is to be made and state and
local income taxes at the highest marginal rates of taxation applicable to
individuals as are in effect in the state and locality of the Participant's
residence in the calendar year in which the Gross-Up

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                Addendum A-1
<PAGE>

Payment is to be made, net of the maximum reduction in federal income taxes that
can be obtained from deduction of such state and local taxes, taking into
account any limitations applicable to individuals subject to federal income tax
at the highest marginal rates.

     (d) Time of Gross-Up Payments. The Gross-Up Payments provided for in this
paragraph 12 shall be made upon the earlier of (i) the payment to the
Participant of any Payment or (ii) the imposition upon the Participant, or any
payment by the Participant, of any Excise Tax.

     (e) Adjustments to Gross-Up Payments. If it is established pursuant to a
final determination of a court or an Internal Revenue Service proceeding or the
written opinion of Independent Counsel that the Excise Tax is less than the
amount previously taken into account hereunder, the Participant shall repay the
Company, within 30 days of the Participant's receipt of notice of such final
determination or opinion, the portion of the Gross-Up Payment attributable to
such reduction (plus the portion of the Gross-Up Payment attributable to the
Excise Tax and federal, state, and local income tax imposed on the Gross-Up
Payment being repaid by the Participant if such repayment results in a reduction
in Excise Tax or a federal, state, and local income tax deduction) plus any
interest received by the Participant on the amount of such repayment, provided
that if any such amount has been paid by the Participant as an Excise Tax or
other tax, the Participant shall cooperate with the Company in seeking a refund
of any tax overpayments, and the Participant shall not be required to make
repayments to the Company until the overpaid taxes and interest thereon are
refunded to the Participant.

     (f) Additional Gross-Up Payment. If it is established pursuant to a final
determination of a court or an Internal Revenue Service proceeding or the
written opinion of Independent Counsel that the Excise Tax exceeds the amount
taken into account hereunder (including by reason of any payment the existence
or amount of which cannot be determined at the time of the Gross-Up Payment),
the Company shall make an additional Gross-Up Payment in respect of such excess
within 30 days of the Company's receipt of notice of such final determination or
opinion.

     (g) Change In Law Or Interpretation. In the event of any change in, or
further interpretation of section 280G or 4999 of the Code and the regulations
promulgated thereunder, the Participant shall be entitled, by written notice to
the Company, to request a written opinion of Independent Counsel regarding the
application of such change to any of the foregoing, and the Company shall use
its best efforts to cause such opinion to be rendered as promptly as
practicable.

     (h) Fees And Expenses. All fees and expenses of Independent Counsel
incurred in connection with this Addendum A shall be borne by the Company.

     (i) Survival. The Company's obligation to make a Gross-Up Payment with
respect to Payments made or accrued before the Participant's termination of
employment with the Company shall survive the termination of the Participant's
with the Company unless (1) the Participant's employment is terminated for
Cause, or (2) the

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                Addendum A-2
<PAGE>

Participant fails to execute a release, in which event the Company's obligation
under this Addendum A shall terminate immediately.

--------------------------------------------------------------------------------
Special Retention Account and Other Benefits Program                Addendum A-3
<PAGE>
                                    EXHIBIT B

                               EXCISE TAX GROSS-UP

     1. GROSS-UP PAYMENT - If any payment or benefit received or to be received
by you from the Company pursuant to the terms of the Agreement to which this
Exhibit B is attached or otherwise (the "Payments") would be subject to the
excise tax (the "Excise Tax") imposed by section 4999 of the Internal Revenue
Code (the "Code") as determined in accordance with this Exhibit B, the Company
shall pay you, at the time specified below, an additional amount (the "Gross-Up
Payment") such that the net amount that you retain, after deduction of the
Excise Tax on the Payments and any federal, state, and local income tax and the
Excise Tax upon the Gross-Up Payment, and any interest, penalties, or additions
to tax payable by you with respect thereto, shall be equal to the total present
value (using the applicable federal rate (as defined in section 1274(d) of the
Code) in such calculation) of the Payments at the time such Payments are to be
made.

     2. CALCULATIONS - For purposes of determining whether any of the Payments
shall be subject to the Excise Tax and the amount of such excise tax,

     (a)  The total amount of the Payments shall be treated as "parachute
          payments" within the meaning of section 280G(b)(2) of the Code, and
          all "excess parachute payments" within the meaning of section
          280G(b)(1) of the Code shall be treated as subject to the excise tax,
          except to the extent that, in the written opinion of independent
          counsel selected by Verizon and reasonably acceptable to you
          ("Independent Counsel"), a Payment (in whole or in part) does not
          constitute a "parachute payment" within the meaning of section
          280G(b)(2) of the Code, or such "excess parachute payments" (in whole
          or in part) are not subject to the Excise Tax;

     (b)  The amount of the Payments that shall be subject to the Excise Tax
          shall be equal to the lesser of (i) the total amount of the Payments
          or (ii) the amount of "excess parachute payments " within the meaning
          of section 280G(b)(1) of the Code (after applying clause (a), above);
          and

     (c)  The value of any noncash benefits or any deferred payment or benefit
          shall be determined by Independent Counsel in accordance with the
          principles of section 280G(d)(3) and (4) of the Code.

     3. TAX RATES - For purposes of determining the amount of the Gross-Up
Payment, you shall be deemed to pay federal income taxes at the highest marginal
rates of federal income taxation applicable to individuals in the calendar year
in which the Gross-Up Payment is to be made and state and local income taxes at
the highest marginal rates of taxation applicable to individuals as are in
effect in the state and locality of your residence in the calendar year in which
the Gross-Up

<PAGE>

                                       -2-

Payment is to be made, net of the maximum reduction in federal income taxes that
can be obtained from deduction of such state and local taxes, taking into
account any limitations applicable to individuals subject to federal income tax
at the highest marginal rates.

     4. TIME OF GROSS-UP PAYMENTS - The Gross-Up Payments provided for in this
Exhibit B shall be made upon the earlier of (a) the payment to you of any
Payment or (b) the imposition upon you, or any payment by you, of any Excise
Tax.

     5. ADJUSTMENTS TO GROSS-UP PAYMENTS - If it is established pursuant to a
final determination of a court or an Internal Revenue Service proceeding or the
written opinion of Independent Counsel that the Excise Tax is less than the
amount previously taken into account hereunder, you shall repay the Company,
within 30 days of your receipt of notice of such final determination or opinion,
the portion of the Gross-Up Payment attributable to such reduction (plus the
portion of the Gross-Up Payment attributable to the Excise Tax and federal,
state, and local income tax imposed on the Gross-Up Payment being repaid by you
if such repayment results in a reduction in Excise Tax or a federal, state, and
local income tax deduction) plus any interest received by you on the amount of
such repayment, provided that if any such amount has been paid by you as an
Excise Tax or other tax, you shall cooperate with the Company in seeking a
refund of any tax overpayments, and you shall not be required to make repayments
to the Company until the overpaid taxes and interest thereon are refunded to
you.

     6. ADDITIONAL GROSS-UP PAYMENT - If it is established pursuant to a final
determination of a court or an Internal Revenue Service proceeding or the
written opinion of Independent Counsel that the Excise Tax exceeds the amount
taken into account hereunder (including by reason of any payment the existence
or amount of which cannot be determined at the time of the Gross-Up Payment),
the Company shall make an additional Gross-Up Payment in respect of such excess
within 30 days of the Company's receipt of notice of such final determination or
opinion.

     7. CHANGE IN LAW OR INTERPRETATION - In the event of any change in or
further interpretation of section 280G or 4999 of the Code and the regulations
promulgated thereunder, you shall be entitled, by written notice to Verizon, to
request a written opinion of Independent Counsel regarding the application of
such change or further interpretation to any of the foregoing, and Verizon shall
use its best efforts to cause such opinion to be rendered as promptly as
practicable.

     8. FEES AND EXPENSES - All fees and expenses of Independent Counsel
incurred in connection with this Exhibit B shall be borne by Verizon.

     9. SURVIVAL - The Company's obligation to make a Gross-Up Payment with
respect to Payments made or accrued before the end of the Term of Employment

<PAGE>
                                      -3-

shall survive the Term of Employment unless (a) your employment is terminated
for Cause pursuant to paragraph 11(f) of the Agreement to which this Exhibit B
is attached ("Involuntary Termination For Cause"), (b) you fail to execute a
release in accordance with paragraph 12 of such Agreement ("Release"), or (c)
you fail to comply with the covenants incorporated in paragraph 13 of such
Agreement ("Covenants"), in which event the Company's obligation under this
Exhibit B shall terminate immediately.

     10. DEFINED TERMS - Except where clearly provided to the contrary, all
capitalized terms used in this Exhibit B shall have the definitions given to
those terms in the Agreement to which this Exhibit B is attached.
<PAGE>
                                    EXHIBIT C

                                    COVENANTS

     1. NONCOMPETITION - In consideration for the benefits and agreements
described in the Agreement to which this Exhibit C is attached, you agree that:

         (a) PROHIBITED CONDUCT - During the period of your employment with the
Company, and for the period ending six months after your termination of
employment for any reason from the Company, you shall not, without the prior
written consent of the CEO(s):

               (1)  personally engage in Competitive Activities (as defined
                    below); or

               (2)  work for, own, manage, operate, control, or participate in
                    the ownership, management, operation, or control of, or
                    provide consulting or advisory services to, any individual,
                    partnership, firm, corporation, or institution engaged in
                    Competitive Activities, or any company or person affiliated
                    with such person or entity engaged in Competitive
                    Activities; provided that your purchase or holding, for
                    investment purposes, of securities of a publicly-traded
                    company shall not constitute "ownership" or "participation
                    in ownership" for purposes of this paragraph so long as your
                    equity interest in any such company is less than a
                    controlling interest;

provided that this paragraph (a) shall not prohibit you from (i) being employed
by, or providing services to, a consulting firm, provided that you do not
personally engage in Competitive Activities or provide consulting or advisory
services to any individual, partnership, firm, corporation, or institution
engaged in Competitive Activities, or any company or person affiliated with such
person or entity engaged in Competitive Activities, or (ii) engaging in the
private practice of law as a sole practitioner or as a partner in (or as an
employee of or counsel to) a law firm in accordance with applicable legal and
professional standards.

         (b) COMPETITIVE ACTIVITIES - For purposes of the Agreement to which
this Exhibit C is attached, "Competitive Activities" means business activities
relating to products or services of the same or similar type as the products or
services (1) which are sold (or, pursuant to an existing business plan, will be
sold) to paying customers of the Company, and (2) for which you then have
responsibility to plan, develop, manage, market, or oversee, or had any such
responsibility within your most recent 24 months of employment with the Company.
Notwithstanding the previous sentence, a business activity shall not be treated
as a Competitive Activity if the geographic marketing area of the relevant
products or services sold by you or

<PAGE>
                                      -2-

a third party does not overlap with the geographic marketing area for the
applicable products and services of the Company.

     2. INTERFERENCE WITH BUSINESS RELATIONS - During the period of your
employment with the Company, and for a period ending with the expiration of 12
months following your termination of employment for any reason from the Company,
you shall not, without the written consent of the CEO(s):

          (a)  recruit or solicit any employee of the Company for employment or
               for retention as a consultant or service provider;

          (b)  hire or participate (with another company or third party) in the
               process of hiring (other than for the Company) any person who is
               then an employee of the Company, or provide names or other
               information about Company employees to any person or business
               (other than the Company) under circumstances that could lead to
               the use of that information for purposes of recruiting or hiring;

          (c)  interfere with the relationship of the Company with any of its
               employees, agents, or representatives;

          (d)  solicit or induce, or in any manner attempt to solicit or induce,
               any client, customer, or prospect of the Company (1) to cease
               being, or not to become, a customer of the Company or (2) to
               divert any business of such customer or prospect from the
               Company; or

          (e)  otherwise interfere with, disrupt, or attempt to interfere with
               or disrupt, the relationship, contractual or otherwise, between
               the Company and any of its customers, clients, prospects,
               suppliers, consultants, or employees.

     3. RETURN OF PROPERTY; INTELLECTUAL PROPERTY RIGHTS - You agree that on or
before your termination of employment for any reason with the Company, you shall
return to the Company all property owned by the Company or in which the Company
has an interest, including files, documents, data and records (whether on paper
or in tapes, disks, or other machine-readable form), office equipment, credit
cards, and employee identification cards. You acknowledge that the Company is
the rightful owner of any programs, ideas, inventions, discoveries, patented or
copyrighted material, or trademarks that you may have originated or developed,
or assisted in originating or developing, during your period of employment with
the Company, where any such origination or development involved the use of
Company

<PAGE>
                                      -3-

time or resources, or the exercise of your responsibilities for or on behalf of
the Company. You shall at all times, both before and after termination of
employment, cooperate with the Company in executing and delivering documents
requested by the Company, and taking any other actions, that are necessary or
requested by the Company to assist the Company in patenting, copyrighting, or
registering any programs, ideas, inventions, discoveries, patented or
copyrighted material, or trademarks, and to vest title thereto in the Company.

     4. PROPRIETARY AND CONFIDENTIAL INFORMATION - You shall at all times
preserve the confidentiality of all proprietary information and trade secrets of
the Company, except to the extent that disclosure of such information is legally
required. "Proprietary information" means information that has not been
disclosed to the public and that is treated as confidential within the business
of the Company, such as strategic or tactical business plans; undisclosed
financial data; ideas, processes, methods, techniques, systems, patented or
copyrighted information, models, devices, programs, computer software, or
related information; documents relating to regulatory matters and correspondence
with governmental entities; undisclosed information concerning any past,
pending, or threatened legal dispute; pricing and cost data; reports and
analyses of business prospects; business transactions that are contemplated or
planned; research data; personnel information and data; identities of users and
purchasers of the Company's products or services; and other confidential matters
pertaining to or known by the Company, including confidential information of a
third party that you know or should know the Company is bound to protect.

     5. DEFINITIONS - Except where clearly provided to the contrary, all
capitalized terms used in this Exhibit C shall have the definitions given to
those terms in the Agreement to which this Exhibit C is attached.

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