Document:

Filed by Bowne Pure Compliance

 

EXHIBIT 10.50

Amendment

20070105.006.A.001

Between

StarTek, Inc.

And

AT&T Services, Inc.

 

 

 

AMENDMENT NO. 1

AGREEMENT NO. 20070105.006.C

This Amendment, effective on the date when signed by the last Party (“Effective Date”), and
amending Agreement No. 20070105.006.C is by and between StarTek, Inc., a Delaware corporation
(“Supplier”) and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be
referred to in the singular as “Party” or in the plural as “Parties.”

WITNESSETH

WHEREAS, Supplier and AT&T entered into Agreement No. 20070105.006.C, on January 26, 2007 (the
“Agreement”); and

WHEREAS, Supplier and AT&T desire to amend the Agreement as hereinafter set forth.

Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the
Parties hereto agree as follows:

	1.	 	Section 3.31 “Records and Audit” is hereby deleted in its entirety and replaced with the
“Examination of Supplier Records” provision shown below.

“3.31 Examination of Supplier Records

a. Right to Audit – AT&T shall have the right from time to time to audit Supplier’s
facilities, computer systems, network, processes used to support this Agreement, information
handling procedures as they relate to AT&T information, books and records for any purpose
relating to this agreement, including, but not limited to evaluating Supplier’s compliance with
and performance under this Agreement, the adequacy of Supplier’s performance of its obligations
hereunder, and the accuracy of all expenses and other amounts submitted to AT&T for payment.
With Supplier’s prior written consent, which consent shall not be unreasonably withheld, AT&T
may bring in third parties to assist with any such audit who are first contractually bound to
maintain the confidentiality of everything made available to them during the course of such
audit on such terms as are reasonably acceptable to Supplier.

b. Access to Information — Supplier shall cooperate reasonably in any AT&T audit and to
provide AT&T’s representatives access to personnel, network and other facilities, books and
records, and any location where Supplier maintains books and records relating to this Agreement.
AT&T’s representatives may photocopy any books and records that pertain to this Agreement, but
only if such representatives obtain Supplier’s prior written consent with respect to each book
and record such representative proposes to photocopy, which consent shall not be unreasonably
withheld. All such photocopies shall remain the property of Supplier and be deemed to be
“Confidential Information” of Supplier pursuant to Section 3.16 of this Agreement.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except under written agreement by the
contracting Parties.

 

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c. Cost of Audit – With respect to any audit performed pursuant to Subparagraph a.,
Supplier shall bear the expense of its employees and resources involved in such audit. AT&T
shall be responsible for all other expenses (e.g., AT&T’s employees and resources and
third-party costs) with respect to any audit performed pursuant to Subparagraph a. of this
Section except in the event that: (i) the audit reveals Supplier’s material noncompliance with
or other material breach of this Agreement; or (ii) a random sampling of invoices reveals a net
overpayment by AT&T in excess of [*] of the total amount billed in such sampling of invoices. In
the event the audit reveals either of the occurrences described in clause (i) or clause (ii) of
the immediately preceding sentence, Supplier will promptly pay AT&T for all of AT&T’s reasonable
out-of-pocket costs of such audit. In the event the audit reveals the occurrence described in
clause (ii) of this Subsection, Supplier shall also pay AT&T interest equal to [*] per annum of
the net overpayment by AT&T.

d. Accounting and Certification — Supplier shall maintain complete and accurate books and
records relating to this Agreement, including all expenses and other amounts submitted to AT&T
for payment. Supplier shall keep its books and records in accordance with generally accepted
accounting principles.  Upon request, Supplier shall certify as to the completeness and accuracy
of its books and records. 

e. Record Retention — Supplier shall retain all books and records relating to all expenses
and other amounts submitted to AT&T for payment for at least three (3) years from the date such
expenses or other amounts are submitted to AT&T for payment. 

f. Audit Findings — Promptly after it receives an audit that identifies an
out-of-compliance or other issue, Supplier shall deliver to AT&T a report that details how it
plans to remedy each such issue. Supplier shall complete its remedial actions to AT&T’s
reasonable satisfaction no later than [*] after Supplier receives the audit.”

	2.	 	Delete Subparagraphs a, b, and f of Section 3.16 Information and replace them with the
following new Subparagraphs a, b, and f:

	 	a.	 	During the course of this Agreement, either Party (“Receiving Party”) may receive
or have access to Information owned, controlled or disclosed by the other Party
(“Disclosing Party”) that it wishes to be treated confidentially. “Confidential
Information” means any information or data disclosed by Disclosing Party to the Recipient
that (i) if in tangible form or other media that can be converted to readable form is
clearly marked as confidential, proprietary or private when disclosed or (ii) if oral or
visual, is identified as confidential, proprietary or private when disclosed and is
summarized in a writing so marked and delivered within ten (10) days following such
disclosure.
	 
	 	b.	 	Confidential Information also includes any information, including, but not limited
to data files, customer lists, correspondence and other records, and service
availability, furnished to the Receiving Party orally, visually or in writing under or in
contemplation of this Agreement, or to which Receiving Party has access through
performance of this Agreement including, without limitation, information maintained
pursuant to Section, Retention of Records of Appendix F attached hereto.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except under written agreement by the
contracting Parties.

 

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	 	f.	 	Each Party agrees that an impending or existing violation of these confidentiality
provisions would cause the Disclosing Party irreparable injury for which it would have no
adequate remedy at law, and agree that the Disclosing Party shall be entitled to seek
immediate injunctive relief prohibiting such violation, in addition to any other rights
and remedies available to it.

The terms and conditions of Agreement No. 20070105.006.C in all other respects remain unmodified
and in full force and effect.

IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No.
20070105.006.C to be executed, which may be in duplicate counterparts, each of
which will be deemed to be an original instrument, as of the date the last Party
signs.

	 	 	 	 	 	 	 
	StarTek, Inc.	 	AT&T Services, Inc.
	 
	 	 	 	 	 	 
	By:

	 	/s/ Patrick M. Hayes
	 	By:
	 	/s/ Richard Steadman
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name: Patrick M.
Hayes	 	Printed Name: Richard Steadman
	 
	 	 	 	 	 	 
	Title: COO	 	Title: Director
	 
	 	 	 	 	 	 
	Date: 31 Oct 07	 	Date: 18 October 2007

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except under written agreement by the
contracting Parties.

 

4Filed by Bowne Pure Compliance

 

EXHIBIT 10.53

Amendment #A.003

To Agreement No. 20020124.5.S.10

Between

Startek, Inc.

And

AT&T Corp.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T, Startek, their Affiliates and their third
party representatives, except under written agreement by the contracting Parties.

 

 

 

AMENDMENT NO. 20020124.5.S.10.A.003

AGREEMENT NO. 200220124.5.S.10 – CPE Order Processing

This Amendment effective April 1, 2007, (“Effective Date”), and amending Agreement No.
200220124.5.S.10, is by and between Startek, Inc., a Delaware corporation (“Supplier”) and AT&T
Corp., a New York corporation (“AT&T”), each of which may be referred to in the singular as “Party”
or in the plural as “Parties.”

WITNESSETH

WHEREAS, Supplier and AT&T entered into Agreement No. 20020124.5.S.10, on October 21, 2004, as
amended by Amendment 1, dated December 15, 2005 and Amendment 2, dated April 3, 2007, (the
“Agreement”); and

ACCORDINGLY, the parties hereby agree as follows:

Amendment 20020124.5.S.10.A.002 is hereby modified as follows:

	 	1.	 	On the face sheet, “AT&T Services, Inc.” is deleted and replaced with “AT&T Corp.”
	 
	 	2.	 	In the first paragraph, “AT&T Services, Inc. (formerly AT&T Corp.) a Delaware...” is deleted
and replaced with “AT&T Corp., a new York.”
	 
	 	3.	 	In the signature block, “AT&T Services, Inc.” is deleted and replaced with the following:
“AT&T Corp. By AT&T Services, Inc., its authorized representative.”
	 
	 	4.	 	In the footer, “AT&T Services, Inc.” is deleted and replaced with AT&T”.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T, Startek, their Affiliates and their third
party representatives, except under written agreement by the contracting Parties.

 

 

 

IN WITNESS WHEREOF, the parties have caused this Amendment A.003 to Agreement No. 20020124.5.S.10
to be executed, which may be in duplicate counterparts, each of which will be deemed to be an
original instrument, as of the date the last Party signs.

	 	 	 	 	 	 	 
	Startek, Inc.	 	AT&T Corp.

By AT&T Services, Inc., its authorized
representative
	 
	 	 	 	 	 	 
	By:

	 	/s/ A. L Jones
	 	By:
	 	/s/ Kathy Holzer-Muniz
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name: A. L. Jones	 	Printed Name: Kathy Hol-zer-Muniz
	 
	 	 	 	 	 	 
	Title: President & CEO	 	Title: Senior Contract Manager, Global Strategic Sourcing
	 
	 	 	 	 	 	 
	Date: 5/21/07	 	Date: 5/3/2007

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T, Startek, their Affiliates and their third
party representatives, except under written agreement by the contracting Parties.

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