Document:

Web Hosting and Internet Access Service Agreement

			
	REDACTED COPY	  	EXHIBIT 10.3
CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  
 QWEST COMMUNICATIONS CORPORATION

  
 Web Hosting and Internet Access Service Agreement

  
 Section I. General Terms and Conditions 
  
 1. General. This Agreement (the “Agreement”) is made as of the date set
forth below Qwest’s signature (the “Effective Date”) by and between Qwest Communications Corporation with an address at 1801 California Street, Suite 3800, Denver, CO 80202 (“Qwest”) and the Customer (“Customer”)
listed below and on Addendum B-1 attached hereto and made a part hereof. “Service” shall mean the Qwest internet access and hosting services provided hereunder as described more fully in the Service Description which is incorporated by
reference herein and which is attached hereto as Addendum B-2 (the “Service Description”). 
  
 2. Rates and Charges; Payment. Customer agrees to pay all applicable rates and charges set forth on each Addendum applicable to any Services acquired hereunder. In addition to such fees, Customer shall be
responsible for any and all fees and taxes, if any, which may be imposed by any Internet registration authority, in connection with the registration and maintenance of Customer’s domain name(s) and/or Internet addresses, if any. Billing for the
recurring component of the Services shall be monthly in advance. Payment for the non-recurring component of the Services, including initial set-up and installation fees, shall be payable upon execution of the applicable Addendum. Charges shall be
due upon Customer’s receipt of invoice and payable within thirty (30) days of such date. Any amount not paid within such period shall bear interest at the lesser of (i) the rate of 1 1/2% per month, or (ii) the highest rate permitted by applicable law. If Customer disputes any portion of an invoice, Customer shall timely pay the full
invoiced amount and provide Qwest, within thirty (30) days of payment, a written statement supporting Customer’s position regarding the dispute. Qwest shall determine in its good faith business judgment whether such invoiced items were
erroneous, and shall issue a credit to Customer if it so determines. Qwest reserves the right to change or modify the fees for the Services, or eliminate or modify certain Services, upon not less than sixty (60) days advance written notice to
Customer. [***] Customer will pay all sales and use taxes arising in connection with the Services. Customer’s execution of this Agreement signifies Customer’s acceptance of Qwest’s initial and continuing credit review and approval.
Qwest reserves the right to withhold implementation of Services pending Qwest’s credit review and may condition initiation of Service on a deposit or such other means to establish reasonable assurance of payment. 
  
 3. Term and Termination. 
  
 (a) This Agreement shall be effective upon the Effective Date and continue until the
expiration (or termination) of all Addenda issued pursuant hereto. Unless otherwise set forth in any Addendum, the term with respect to each individual Addendum (its “Term”) shall commence on the date upon which the Customer Equipment (as
defined in Section II.1 hereof) is installed at Data Center, and continue for a period of twelve (12) months. Any Addendum may be terminated by either party at the end of its applicable Term by giving written notice at least thirty (30) days prior
thereto, but in the absence of such notice, such Addendum shall automatically renew on a month-to-month basis at the then-available standard rates. In the event Customer terminates the Agreement with respect to any Addendum prior to the conclusion
of the Term, Customer shall pay to Qwest all charges for Services provided through the effective date of such cancellation plus a cancellation charge determined as follows: (a) if the Term for the cancelled Services is one (1) year or less, then the
cancellation charge shall be an amount equal to the balance of the monthly Services charges (then in effect at the time of cancellation) for such cancelled Services that would otherwise have become due for the unexpired balance of the Term; (b) if
the Term for the canceled Services is longer than one (1) year and such cancellation becomes effective prior to the completion of the first year of the Term, the cancellation charge shall be an amount equal to the balance of the monthly Services
charges (then in effect at the time of cancellation) for such cancelled Services that otherwise would have become due for the unexpired portion of the first year of the Term, plus fifty percent (50%) of the balance of such monthly charges for the
remainder of the Term beyond the first year; and (c) if the Term for the cancelled Services is longer than one (1) year and such cancellation becomes effective after completion of the first year of the Term, the cancellation charge shall be an
amount equal to fifty percent (50%) of the balance of the monthly Services charges (then in effect at the time of cancellation) for such cancelled Services that otherwise would have become due and payable for the unexpired portion of the Term. In
addition, if Customer was granted a discount or waiver with respect to any non-recurring charges based on the duration of Customer’s Term commitment (an “NRC Discount”), then Customer shall also pay an amount equal to the NRC
Discount. It is agreed that Qwest’s damages if Services are cancelled prior to the completion of the Term shall be difficult or impossible to ascertain, thus the amounts set forth herein are intended to establish liquidated damages in the event
of cancellation and are not intended as a penalty. 
  
 (b) Either party may
terminate this Agreement and/or cease or suspend the provision of any Services for Cause provided written notice specifying the Cause for termination and requesting correction within thirty (30) days is given the other party and such Cause is not
cured within such thirty (30) day period. Cause is defined as a failure by a party to perform a material obligation under this Agreement, which failure is not remedied by said defaulting party within thirty (30) days after receipt of written notice
thereof, with the exception that Customer’s payment obligations must be remedied within five (5) days after receipt of written notice and Customer’s external bandwidth usage matching obligations under Section II.3 of this Agreement must be
remedied within ten (10) days after receipt of written notice from Qwest. Notwithstanding the above, Qwest may terminate this Agreement and/or cease or suspend the provision of any Services immediately in the event of a violation of the AUP (as
hereinafter defined) or Customer’s obligations under Section 6 or conduct that Qwest, in its sole discretion, believes may subject Qwest to civil or criminal litigation, charges, and/or damages. Notwithstanding any of the above, Qwest may
terminate this Agreement and/or cease or suspend the provision of all or any part of the Service immediately upon notice if i) Customer or its End Users repeatedly violate the AUP violations which remains uncured after notice of violation previous
notifications by Qwest (“Uncured AUP Offenses”); or ii) Qwest becomes aware of a violation of any applicable law or regulation or activity, including but not limited to a violation of the AUP, that exposes the Qwest’s or Qwest
customer’s network or property to harm or exposes Qwest to criminal or civil liability, as determined in good-faith through the reasonable and sole discretion of Qwest (“AUP Emergency”). Qwest does not monitor or exercise any
editorial control over content or material transmitted or stored via the Service, but reserves the right to do so in order to respond to violations of this AUP and to cooperate with legal authorities or third parties in the investigation of alleged
wrongdoing in connection with Service. Qwest does not actively monitor Customer’s use of Service on a continuous basis but will upon reasonable suspicion or if required by a third party with appropriate jurisdiction. Except for an AUP Emergency
or as may otherwise be required by law, Qwest will use reasonable efforts to notify Customer prior to suspending or terminating Service for violation of the AUP, Qwest will attempt to notify Customer by any reasonably practical means under the
circumstances, such as, without limitation, by telephone or e-mail. Any Suspension or termination by Qwest for an AUP violation pursuant to this Section shall be executed on a limited basis as reasonably practical under the circumstances to address
the underlying violation breach. If Qwest has suspended the Services pursuant to this Section, Qwest shall require a reconnection fee in order to resume service. Termination of this Agreement by Qwest pursuant to this section or by Customer in whole
or in part without Cause shall not relieve Customer of its obligation to pay all fees for Services accrued and owing up to and including the date of termination or otherwise payable pursuant to Subsection 3(a) above, nor shall it preclude Qwest from
pursuing any other remedies available to it, at law or in equity. If Customer terminates this Agreement for Cause, Customer shall not be responsible for cancellation charges defined in Subsection 3(a) of this Agreement. 
  
 (c) In the event a law or regulatory action prohibits, substantially impairs or makes
impractical the provision of any Services under this Agreement, as determined by Qwest, Qwest may, at its option and without liability, terminate this Agreement or modify any Services or the terms and conditions of this Agreement in order to conform
to such action (a “Regulatory Modification”), provided however, that Qwest shall provide thirty (30) days prior written notice to Customer of any such Regulatory Modification, except that Qwest may reduce the foregoing notice period, if
reasonably necessary under the circumstances. Use by Customer of the Services for a period of thirty (30) days after implementation of such Regulatory Modification shall constitute acceptance of such changes. 
  
 (d) Notwithstanding anything in this Agreement, Customer may, upon thirty (30) days prior
written notice, terminate this Agreement at any time without further liability (other than usage charges accrued and not yet paid and any applicable third party early termination charges) so long as Customer’s aggregate Contributing Hosting
Charges (as defined below) through the date of termination equals or exceeds [***] Dollars ($[***]). 
  
 4. Revenue Commitment. Customer’s “Contributing Hosting Charges” (as defined below) during each annual period of the Term must equal or exceed [***] Dollars ($[***]) (the “Revenue
Commitment”) in Qwest Hosting Service as set forth and ordered hereunder. For purposes of this Agreement, “Contributing Hosting Charges” is the aggregate amount, after application of any discounts, charged by Qwest to Customer for
Hosting Service provided hereunder including but not limited to Rack Space, Cage Space, Power, and Bandwidth. “Excluded Charges” consists of the following: (i) dedicated access/egress (or related) charges imposed by third parties

  

 1 
 CONFIDENTIAL 

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  
 QWEST COMMUNICATIONS CORPORATION

  
 Web Hosting and Internet Access Service Agreement

  
 (such as local exchange carriers); (ii) non-recurring charges
(“NRCs”); (iii) COC charges; (iv) taxes; (v) surcharges and tax-like surcharges. Excluded Charges will not be included in the calculation of the Customer’s Contributing Hosting Charges. If, during any annual period of the Term,
Customer’s Contributing Hosting Charges hereunder for such annual period are less than the Revenue Commitment, Customer shall pay (i) all accrued but unpaid usage and other charges during such annual period; and (ii) the difference between the
Contributing Hosting Charges during such annual period and the Revenue Commitment for such Annual Period (the “Underutilization Charges”). 
  
 5. Business Downturn. In the event that a business downturn beyond Customer’s control significantly reduces the size or scope of Customer’s operations
and the volume of Qwest Service (Agreement) services required by Customer, with the result that Customer will be unable to satisfy its Revenue Commitment requirement under this Agreement (notwithstanding Customer’s best efforts to avoid such a
shortfall), Qwest and Customer will cooperate in efforts to develop a mutually agreeable alternative proposal (“Alternative Proposal”) whereby Customer’s newly negotiated Revenue Commitment under such Alternative Proposal is not less
then [***] percent ([***]%) of the Revenue Commitment under this Agreement and that the parties will address the concerns of both parties and comply with all applicable legal and regulatory requirements and restrictions. By way of example and not
limitation, such Alternative Proposal may include changes in discounts, credits, revenue and/or volume commitments, the Term, and other provisions; for example, the Term may be extended up to [***] months in proportion to the volume decrease
attributable to the business downturn in order to satisfy the cumulative total of all unaccrued Revenue Commitments. The maximum term extension in any Alternate Proposal shall not exceed [***] months. Customer specifically acknowledges that any
reduction in the Revenue Commitment will entail pricing based on Customer’s adjusted commitment. 
  
 This provision shall not apply to a change resulting from a decision by Customer to: (a) reduce its overall use of telecommunications services; (b) alter its telecommunications network architecture; or (c) transfer
portions of its telecommunications traffic or projected growth to carriers other than Qwest. This provision shall only apply during the first twelve months of the Term of this Agreement and may only be invoked one (1) time by Customer. Customer must
give Qwest immediate written notice of the conditions it believes will require application of this provision. This provision does not constitute a waiver of any charges incurred by Customer prior to the time the parties mutually agree to amend or
replace this Agreement. If, after negotiating in good faith, the parties do not mutually agree on an alternative proposal, all terms and conditions of this Agreement shall remain in full force and effect. Qwest will prepare and file any Service
(Service Agreement) revisions, if necessary, to implement such amendment or new agreement, subject to all applicable legal requirements, including the requirements of the Act. 
  
 6. Rights and Obligations of Customer. Customer represents and warrants that (a) it has full right and authority to enter into this
Agreement; (b) it will not use the Services in any manner which is in violation of any law or governmental regulation, or Qwest’s Acceptable Use Policy (“AUP”) as amended from time to time by Qwest, which AUP is posted on Qwest’s
web site at (www.qwest.com); (c) the “Customer Data” (as hereinafter defined) will not violate or infringe the rights of others, including, without limitation, any patent, copyright, trademark, trade dress, trade secret, privacy,
publicity, or other personal or proprietary right; (d) the Customer Data will not include indecent or obscene material or constitute a defamation or libel of Qwest or any third party and will not result in the obligation of Qwest to make payment of
any third party licensing fees; and (e) it will comply with all relevant export and encryption laws and regulations of the United States (“Export Laws”). For purposes of this Section 6, “Customer Data” shall mean the text, data,
images, sounds, photographs, illustrations, graphics, programs, code and other materials transmitted through the Services hereunder. 
  
 7. Equipment or Software not provided by Qwest. Except only as may be set forth in an Addendum to this Agreement, Customer shall be solely responsible for the
installation, operation, maintenance, use and compatibility of equipment or software not provided by Qwest and Qwest shall have no responsibility or liability in connection therewith. In the event that equipment or software not provided by Qwest
which impairs Customer’s use of any Services: (a) Customer shall nonetheless be liable for payment for all Services provided by Qwest, and (b) any service specifications or service levels (and corresponding service credits) generally applicable
to the Services shall not apply. Customer shall cooperate with Qwest in setting the initial configuration for its equipment’s interface with the Services and comply with Qwest’s instructions in connection therewith. 
  
 8. Rights and Obligations of Qwest; Disclaimer of Warranties 
  
 (a) As may be set forth in the Addendum, Qwest will secure domain names and assign IP
address space (subject to reasonable availability) for the benefit of Customer during the Term, and Qwest will route those addresses on Qwest’s network; it being understood and agreed that neither Customer nor any of its “Users” (as
defined in the AUP) shall have the right to route these addresses. Customer understands and agrees that it shall have no ownership interest in any IP address which Qwest obtains on Customer’s behalf and that Qwest shall retain ownership of all
such IP addresses, and upon termination of the Agreement, Customer’s access to and utilization of such IP addresses shall terminate. 
  
 (b) Customer agrees that it is solely responsible for assessing its own computer and transmission network needs and the results to be obtained therefrom and Qwest
exercises no control whatsoever over the merchandise, information and services offered or accessible on the Internet. Qwest shall use commercially reasonable efforts to (i) monitor its network and its interconnection to other networks and (ii)
maintain its network, including interconnections in an operational state, other than for scheduled maintenance, in order to provide Services in accordance with any applicable service level agreement (the “SLA”). CUSTOMER ASSUMES TOTAL
RESPONSIBILITY FOR CUSTOMER’S USE AND USERS’ USE OF THE SERVICES, SOFTWARE OR EQUIPMENT PROVIDED BY QWEST, IF ANY, AND THE INTERNET. CUSTOMER UNDERSTANDS AND AGREES FURTHER THAT THE INTERNET (1) CONTAINS MATERIALS SOME OF WHICH ARE
SEXUALLY EXPLICIT OR MAY BE OFFENSIVE AND (2) IS ACCESSIBLE BY PERSONS WHO MAY ATTEMPT TO BREACH THE SECURITY OF QWEST’S AND/OR CUSTOMER’S NETWORK. QWEST HAS NO CONTROL OVER AND EXPRESSLY DISCLAIMS ANY LIABILITY OR RESPONSIBILITY
WHATSOEVER FOR SUCH MATERIALS OR ACTIONS AND CUSTOMER AND CUSTOMER’S USERS ACCESS THE SERVICES AT CUSTOMER’S OWN RISK. EXCEPT AS SPECIFICALLY SET FORTH HEREIN OR IN THE ADDENDUM, THE SERVICES, FACILITIES AND RELATED SOFTWARE AND/OR
EQUIPMENT PROVIDED BY QWEST, IF ANY, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NONINFRINGEMENT OR IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION GIVEN BY QWEST, ITS AFFILIATES OR ITS CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE A WARRANTY. Some states do not allow the limitation of implied
warranty, and therefore certain provisions may not apply to customers located in those states. 
  
 9. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL QWEST, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST
OR IMPUTED PROFITS OR ROYALTIES, LOST DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES ARISING FROM OR RELATED TO THE SERVICES OR THIS AGREEMENT WHETHER FOR, AMONG OTHER THINGS, BREACH OF WARRANTY OR ANY OBLIGATION ARISING THEREFROM, AND
WHETHER LIABILITY IS ASSERTED IN, AMONG OTHER THINGS, CONTRACT OR TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT PRODUCT LIABILITY) WHETHER OR NOT QWEST HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSS OR DAMAGE. QWEST’S LIABILITY
HEREUNDER SHALL IN NO EVENT EXCEED AN AMOUNT EQUAL TO THE [***] CHARGE PAID BY CUSTOMER FOR SERVICES UNDER THIS AGREEMENT, OR IN THE CASE THAT THE CLAIM PERTAINS TO A PARTICULAR SERVICE, THE [***] CHARGE PAID BY CUSTOMER FOR THE PARTICULAR SERVICE
TO WHICH THE CLAIM PERTAINS (THE “AFFECTED SERVICE”), SUCH [***] CHARGE TO BE CALCULATED DURING THE PERIOD FROM EXECUTION OF THE AGREEMENT OR THE ADDENDUM PERTAINING TO THE AFFECTED SERVICE TO THE DATE A CLAIM IS MADE. CUSTOMER HEREBY
WAIVES ANY CLAIM THAT THESE EXCLUSIONS DEPRIVE IT OF AN ADEQUATE REMEDY OR CAUSE THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. Except as specifically set forth in the SLA, the foregoing sets forth Customer’s exclusive remedy for breach of
this Agreement by Qwest. Some states do not allow the exclusion of incidental or consequential damages, and therefore certain provisions hereof may not apply to customers located in those states. The provisions of this section allocate the risks
between Qwest and Customer and Qwest’s pricing reflects the allocation of risk and limitation of liability specified herein. 
  
 10. Indemnity. Customer agrees to defend, indemnify and hold Qwest and its affiliates harmless from any and all liabilities, costs and expenses, including
reasonable attorneys’ fees, related to or arising from: (a) any breach of this Agreement by Customer or Users; (b) the use of the Services or the Internet or the placement or transmission of any materials on the 
  

 2 
 CONFIDENTIAL 

 QWEST COMMUNICATIONS CORPORATION 
  
 Web Hosting and Internet Access Service Agreement 
  
 Internet by Customer or Users, including but not limited to any Customer Data; (c) acts or omissions of Customer, Customer’s agents or
contractors in connection with the installation, maintenance, presence, use or removal of equipment or software not provided by Qwest in connection with the provision of the Services; and (d) claims for infringement of any third party proprietary
right, including copyright, patent, trade secret and trademark rights, arising from the use of any services, equipment and software not provided by Qwest. 
  
 11. Non-Solicitation of Employees. Neither party shall, during the Term of this Agreement and for a period of one (1) year thereafter, directly and knowingly
solicit, employ, offer to employ, or engage as a consultant, any employee of the other party with whom such party had contact pursuant to this Agreement. 
  
 12. Assignment. Neither party may assign this Agreement or any of its rights or obligations under this Agreement, by operation of law or otherwise, without the
prior written consent of the other party, which consent shall not be unreasonably withheld. Any attempted assignment without such prior written consent shall be void. Notwithstanding the foregoing, either party may assign all or part of this
Agreement immediately without the prior written consent of the other party (a) to any entity that controls, is controlled by or is in common control with such party; (b) to any successor-in-interest to such party; or (c) in the case of Qwest only,
if necessary to satisfy the rules, regulations and/or orders of any federal, state or local governmental agency or body. 
  
 13. Miscellaneous. Any dispute relating to this Agreement shall be submitted for binding arbitration under the Commercial Arbitration Rules of the American
Arbitration Association and judgment on any award entered therein may be entered in any court of competent jurisdiction. The venue for any such arbitration shall be San Francisco, California. In the event that any portion of this Agreement is held
to be unenforceable, the unenforceable portion shall be construed as nearly as possible to reflect the original intent of the parties and the remainder of the provisions shall remain in full force and effect. Qwest’s failure to insist upon
strict performance of any provision of this Agreement shall not be construed as a waiver of any of its rights hereunder. Qwest is acting as an independent contractor and shall have exclusive control of the manner and means of performing its
obligations. Qwest will not be responsible for performance of its obligations hereunder where delayed or hindered by war, riots, embargoes, strikes or acts of its vendors, suppliers or workmen, accidents, acts of God, or any other event beyond its
control. All notices, including notices of address changes contemplated hereunder shall be sent by registered or certified mail or by overnight commercial delivery to the following addresses and will be considered given either: (i) when delivered in
person to the recipient named on the signature page; (ii) when deposited in either registered or certified U.S. Mail, return receipt requested, postage prepaid; or (iii) when delivered to an overnight courier service. 
  

			
	To Qwest:	  	Qwest Communications Corporation:
	 	  	1801 California Street, Suite 3800
	 	  	Denver, Colorado 80202
	 	  	Facsimile #: (303) 308-0835
	 	  	Attention: Legal Department
		
	To Customer:	  	Salesforce.com
	 	  	One Market Street, Suite 300
	 	  	San Francisco, CA 94105
	 	  	Facsimile #:
	 	  	Attention:

  
 In any proceeding to enforce the terms
of this Agreement, the party prevailing shall be entitled to recover all of its expenses, including, without limitation, reasonable attorney’s fees. The terms and conditions of this Agreement, including all Addenda, shall prevail
notwithstanding any different or additional terms and conditions of any purchase order or other form for purchase or payment submitted by Customer to Qwest. All terms and provisions of this Agreement which should by their nature survive the
termination of this Agreement shall so survive. This Agreement may be executed in separate counterparts including facsimile copies, each of which shall be deemed an original, and all of which shall be deemed one and the same instrument and legally
binding upon the parties. This Agreement, including the AUP (as amended from time to time), any Order Forms accepted hereunder and the Addenda attached hereto and made part hereof, constitute the entire agreement between Customer and Qwest with
respect to the Services and supersedes all prior offers, contracts, agreements, representations and understandings made to or with Customer by Qwest, whether oral or written, relating to the subject matter hereof. This Agreement shall be governed by
the laws of the State of New York. Any cause of action Customer may have with respect to the Service must be commenced within eighteen months after the claim or cause of action arises or such claim or cause of action is barred. 
  
 Section II. Hosting Terms and Conditions 
  
 II. 1. Definitions. 
  

	(a)	“Customer Equipment” shall mean certain electronic equipment of Customer, including without limitation, computer servers and ancillary equipment which is installed within
the “Premises” (as hereinafter defined) and is described in Addendum B-1. 

  

	(b)	“Customer Representative” shall refer to a person that Customer designates in writing as having authority to have access to the Data Center and Premises on Customer’s
behalf. Customer may designate no more than three (3) Customer Representatives, but may replace a Customer Representative upon ten (10) business days prior written notice. 

  

	(c)	“Customer Web Site” is a customer application which: (i) is comprised of the Customer Data; (ii) resides on the Customer Equipment; and (iii) is accessible via the World
Wide Web. 

  

	(d)	“CyberCenter” means the Qwest dedicated web hosting facility. 

  

	(e)	“Ethernet Bandwidth” means the high-speed network connection to the Internet via an Ethernet LAN connection from the Customer’s equipment to either the Qwest backbone
(if Service is provided at an Out of Region CyberCenter) or to the GSP backbone (if the Service is provided at an In Region CyberCenter). 

  

	(f)	“GSP” means Global Service Provider that provides connectivity to the global Internet In Region. 

  

	(g)	“GSP Service” means the In Region Internet connectivity provided by the GSP pursuant to the GSP agreement. 

  

	(h)	“In Region” (or “IR”) means those states in which Qwest is prohibited by law from providing InterLATA services (including GSP Service), which states are
presently Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming; provided, however, that any particular state in which Qwest receives authority to provide such
InterLATA services shall no longer be deemed an In Region state. 

  

	(i)	“Order Form” means the dedicated webhosting and Internet access order form, attached hereto as Exhibit H-2. 

  

	(j)	“Out of Region” (or “OOR”) means those states which are not In Region states, which states are presently Arizona, Colorado, Idaho, Iowa, Minnesota, Montana,
Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming; provided, however, that any particular state in which Qwest receives authority to provide such InterLATA services shall thereafter be deemed an Out of Region
state. 

  

	(k)	“Data Center” shall mean a particular Qwest facility within which the Premises are located and which is identified in Addendum B-1. 

  

	(l)	“Premises” shall refer to that area within a Data Center in which Customer Equipment is installed pursuant to this Agreement. 

  

	(m)	“Software” shall mean software (including third party software) and related documentation, if any, provided by Qwest to Customer in connection with any of the Services.

  
 II.2. Hosting Order Form. The Order Form attached
hereto sets forth the mutually-agreeable changes and/or additions to Customer’s existing Hosting Service as set forth in the Agreement and/or Addendum A-1 attached thereto (the “New Services”), and supplements the order form for
Customer’s existing Hosting Service. Except as otherwise set forth in this Amendment or the Order Form attached hereto, the term of the New Services shall be as set forth on the attached Order Form. The Order Form attached hereto shall indicate
only those changes and/or additions (including any requested quantities, if applicable) to Customer’s existing Hosting Services that Customer is requesting, and should not designate Customer’s existing Hosting Services. For example, if
Customer’s existing Hosting Service consists of three (3) racks and Customer wishes to order one (1) more rack, the Order Form should indicate “1” as the quantity of racks ordered hereunder. If “not applicable,” then this
section of the Order Form should remain blank. The New Services set forth in the Order Form attached hereto shall be added to, and constitute a part of, the Agreement and Customer’s existing Services. The New Services and the Order Form
attached hereto shall be subject to all other terms and conditions of the Agreement. 
  

 3 
 CONFIDENTIAL 

 QWEST COMMUNICATIONS CORPORATION 
  
 Web Hosting and Internet Access Service Agreement 
  
 II.3. Ethernet Bandwidth. If Customer orders new Ethernet Bandwidth pricing (e.g., Customer upgrades its existing Ethernet
Bandwidth from 10 Mbps to 100 Mbps, or migrates from “Flat Rate” to “Precise Burstable” Ethernet Bandwidth pricing), then the term commitment for such new Ethernet Bandwidth pricing shall equal the term commitment of
Customer’s existing Ethernet Bandwidth Hosting Service (e.g., 1, 2, or 3 years) (“New Ethernet Term Commitment”). For example, if Customer executed a hosting agreement with two (2) year Ethernet Bandwidth pricing and wishes to order
new (e.g., migration or upgrade) Ethernet Bandwidth pricing hereunder, the New Ethernet Term Commitment shall be two (2) years. The New Ethernet Term Commitment shall commence as of the Amendment Effective Date (as defined herein) and continue for
the term commitment of the original Ethernet Bandwidth term. Under no circumstances may Customer decrease the Ethernet Bandwidth that Customer previously ordered pursuant to the Agreement. Customer shall match their Ethernet Bandwidth commitment to
Qwest with the amount the Customer brings in from any other carrier. 
  
 II.4.
Rates. Customer shall be obligated to pay all applicable monthly recurring charges (“MRCs”) and NRCs as set forth in the Order Form attached hereto. The MRCs and NRCs set forth in the Order Form attached hereto shall only apply
to those New Services ordered hereunder and shall not apply to Customer’s existing Hosting Services. Pricing for non-standard hosting services other than those set forth in the Order Form attached hereto and/or the Agreement (including, without
limitation, any non-standard professional or consulting service requested by Customer or an authorized representative of Customer) are provided by Qwest at Qwest’s then-current rates and/or prices. The rates set forth in the Order Form attached
hereto do not include any costs associated with equipment, all of which charges shall be additional and provided pursuant to the terms and conditions of a separate agreement. 
  
 II.5. GSP. If Service is being provided by Qwest at an In Region CyberCenter, then: (i) In Region connectivity to the global
Internet is provided by a separate GSP pursuant to the contract between the GSP and Customer (“GSP Service”); (ii) if Customer orders new Ethernet Bandwidth pricing, then Customer must execute a new, separate GSP agreement between the GSP
and Customer for the GSP Service; and (iii) a separate MRC for such GSP Services will appear on customer invoices; provided, however, the total Ethernet MRCs for the Hosting Service (i.e., the sum of the GSP MRCs plus the Qwest MRCs) shall equal
those MRCs listed under the “Total Ethernet MRCs” column heading of the “Ethernet Pricing Tables,” which is set forth in the Order Form attached hereto (Attachment 1). The applicable MRCs for the GSP Service provided by the GSP
listed under the “GSP MRC” column of the Order Form (Attachment 1) are solely for illustrative purposes and for the convenience of the Customer. If Service is not being provided by Qwest at an In Region CyberCenter, then the applicable
MRCs (e.g., 1 year, 2 year, etc.) for the Hosting Service provided by Qwest shall be those listed under the “Total Ethernet MRCs” column heading of the “Ethernet Pricing Tables,” which is set forth in the Order Form (Attachment
1), and the GSP Services and MRCs do not apply. 
  
 II.6 Grant of Licenses.  
  

	(a)	Qwest hereby grants to Customer a license (“License”) pursuant to which Customer may, as set forth in the Service Description and for the Term set forth herein: (i)
locate, install or have Qwest install the Customer Equipment within the Premises; and (ii) access the Data Center(s) for the purpose of installing, maintaining, and operating the Customer Equipment and/or Customer Web Site within the Premises. The
License is subject and subordinate to the underlying ground or facilities lease or other superior right by which Qwest has acquired its interest in the Data Center. 

  

	(b)	Qwest may install and implement such software and equipment as it deems necessary and appropriate in order to properly access and monitor the Customer Equipment and Customer Web
Site in the course of providing the Services hereunder and Customer grants Qwest all right and permissions in connection therewith, subject to the confidentiality provision of Section II.18. below. Qwest agrees to notify Customer when it accesses
Customer’s data and website unless otherwise described in the Service Description. 

  
 II.7. Permissible Use of the Data Center and Premises. Customer agrees to use the Data Center and Premises only for the purposes described herein above and to interconnect with Qwest’s
network. Customer’s Representatives shall not use any of the following in the Data Center or the Premises: explosives, tobacco-related products, weapons of any sort, cameras, video tape recorders, flammable liquid or gases or similar materials,
electro-magnetic devices, or other materials or equipment that Qwest, at any time and at its sole discretion, deems prohibited. Customer will not alter or tamper with in any way the property or space within the Data Center. Only Customer
Representatives shall be permitted to access the Premises and the Data Center on Customer’s behalf. Qwest, at its reasonable discretion may refuse to allow a Customer Representative to enter the Premises or the Data Center. 
  
 II.8. Equipment Deployment and Maintenance.

  

	(a)	Prior to installation and thereafter upon Qwest’s reasonable request, Customer will provide Qwest a list of all Customer Equipment installed or to be installed in the Premises.
If Customer desires to make any changes to its Customer Equipment (“Equipment Change”), it shall: (i) advise Qwest in writing of the nature of any such change; and (ii) not attempt to make such Equipment Change until Qwest approves such
change in writing. Qwest shall either approve or disapprove of such Equipment Change within ten (10) business days of its receipt of such request. 

  

	(b)	Qwest may, upon thirty (30) days prior written notice and at its expense, relocate any Customer Equipment (“Equipment Relocation”) to comply with building and/or fire
codes (“Non-Emergency Equipment Relocation”). If an emergency event requires the immediate rearrangement or relocation of Customer Equipment (“Emergency Equipment Relocation”), Qwest may rearrange or relocate the Customer
Equipment (with the same care used by Qwest in handling its own equipment) as is reasonably necessary, and at its expense, to respond to the emergency, and Customer authorizes Qwest to take such remedial actions. Qwest shall use reasonable
commercial efforts to notify Customer prior to performing the necessary Emergency Equipment Relocation. In the event of an Equipment Relocation, Qwest will use commercially reasonable efforts to relocate such Customer Equipment to a location which
will afford comparable environmental conditions and accessibility. Furthermore, the parties will work together in good faith to minimize any resulting disruption of Customer’s Services as a result of such relocation. In the event of an
emergency in the CyberCenter, Qwest’s work shall take precedence over Customer’s operations in the Premises. Qwest agrees to reimburse Customer for any direct damages caused to Customer Equipment as a result of the Equipment Relocation
where such damage is the direct result of Qwest’s gross negligence or willful misconduct. Qwest will not undertake any Equipment Relocation for convenience during the Term of the Agreement. 

  

	(c)	Qwest will periodically conduct normal scheduled maintenance within its Data Centers as set forth in Addendum B-2, during which time Customer Equipment may be unable to transmit or
receive data and Customer may be unable to access its Equipment. Qwest shall provide Customer with reasonable notice prior to conducting any additional normal maintenance. 

  
 II.9. Customer Data and Software. If indicated on the Service Description, Qwest will, on Customer’s behalf, use
commercially reasonable efforts to: (i) make available and accessible on the Qwest network and/or World Wide Web, as appropriate, the Customer Web Site; and (ii) reproduce the Customer Data on the Customer Web Site. Customer shall deliver the
Customer Data to Qwest: (i) in digital or such other form as may be reasonably requested by Qwest; and (ii) in the manner and meeting the specifications and delivery schedule which may be set forth in the Service Description. Customer will at all
times retain complete copies of the Customer Data and if it should be lost or damaged while stored at the Data Center, Customer shall redeliver the same to Qwest, as stated in this Section II.9. Customer shall be solely responsible for the editorial
supervision of the Customer Data. Customer shall review the Customer Data prior to delivery to Qwest to ensure that it complies with Customer’s representations and warranties as contained in this Agreement. 
  
 II.10. Software and Documentation Provided by Qwest. In consideration for the
payment of any applicable charges, Customer is granted the right to use the Software, if any, strictly in accordance with and subject to any accompanying documentation (the “Documentation”). Except as may be specifically set forth in the
Documentation, Qwest makes no representations and warranties with respect to the Software. Qwest will pass through and assign to Customer all rights and warranties provided by third party licensors of the Software to the extent that such licensors
permit such pass through and assignment. Any costs of such assignment shall be borne by Customer. Except as specifically set forth herein, Qwest has no obligation to provide maintenance or other support of any kind for the Software, including
without limitation any error corrections, updates, enhancements or other modifications. 
  

 4 
 CONFIDENTIAL 

 QWEST COMMUNICATIONS CORPORATION 
  
 Web Hosting and Internet Access Service Agreement 
  
 II.11 Limitation and Reservation of Rights. Nothing contained herein and no use of the Premises or the Data Center by Customer
or Customer’s payment of any charges shall create or vest in Customer any easement or other property right of any nature in the Premises or Data Center or any property of Qwest or to limit or restrict Qwest’s right to access, operate and
use the Premises, Data Center and facilities therein at Qwest’s discretion. 
  
 II.12 Installation of Customer Equipment.  
  

	(a)	Qwest shall provide for the installation of Customer’s Equipment as stated in this Agreement and in the Service Description. Customer shall give Qwest ten (10) days notice
prior to the date of requested installation. 

  

	(b)	This Section II.12(b) shall apply only to customers who are responsible for installation of the Customer Equipment as set forth in the Service Description. Except as otherwise set
forth in the Service Description, Customer shall engineer, furnish, install and test, at its sole cost and expense, all Customer Equipment. Customer shall give Qwest ten (10) business days notice prior to commencing installation, and installation
and testing shall: (i) not begin until Qwest grants permission to Customer to commence same; and (ii) shall at all times be under the direct supervision of an authorized employee or agent of Qwest. All Customer Equipment shall be clearly labeled
with Customer’s name and contact information. Upon completion of installation, Customer shall remove all installation material from the Data Center and Premises and shall restore same to their pre-installation condition. Customer Equipment
shall, at all times, remain the property of Customer. No later than four (4) weeks prior to the date proposed for installation of Customer Equipment, Customer shall submit for Qwest’s approval specifications pertaining to Customer’s use of
the Data Center and Premises in a mutually agreed upon form. No later than ten (10) business days after receipt of such engineering plans and specifications, Qwest shall notify Customer of its approval of such plans and specifications, or of any
changes required thereto (“Qwest Response”). The Qwest Response shall include space assignment, any charges payable by Customer in order for Qwest to prepare the Data Center or Premises for use by Customer (such as wiring, construction of
cage or dividing walls, etc.) and a date when the Data Center Premises will be ready for installation of the Customer Equipment. In the event the Qwest Response sets forth modifications to Customer’s initial submission and Customer does not
object to such modifications within five (5) business days of receipt of such Qwest Response: (i) Qwest shall proceed with the work required to prepare the Data Center and Premises for use by Customer; and (ii) Customer shall reimburse Qwest for the
full cost of such work within thirty (30) days after receipt of Qwest’s invoice therefor. 

  
 II.13. Maintenance of Customer Equipment. Except as specifically set forth in the Service Description, Qwest shall have no obligation with respect to the Customer Equipment and/or any Customer software,
except that Qwest shall be obligated to maintain the Customer Equipment in a reasonably safe condition. In cases where Qwest provides maintenance services as set forth in the Service Description, Customer is required to enter into the applicable
vendor maintenance agreement. Qwest’s obligation to provide temporary replacement equipment is subject to reasonable availability as contemplated in the Service Description. 
  
 II.14. Access to Premises. Customer agrees to comply with the requirements of any lease, rules and regulations of Qwest or its
lessor, including but not limited to the Qwest Standards for Facility Security and Rules of Conduct (the “Standards”). A current copy of the Standards, which are subject to change at Qwest’s sole discretion, are set forth in the
Service Description and are available from the Qwest Call Management Center. Customer shall defend and indemnify Qwest from (i) any claims by Customer’s employees, agents and contractors except claims for death or injury proximately caused by
Qwest’s gross negligence or willful act and (ii) any damages caused by Customer, its employees, agents and contractors relating to any damages caused by them to the Data Center, Qwest’s equipment or equipment of Qwest’s customers and
any other damages relating thereto. Qwest shall endeavor to provide Data Center-specific contact telephone numbers to Customer. Qwest shall have the authority, without subjecting Qwest to any liability, to suspend Customer’s work operations in
and around the Premises if, in Qwest’s sole discretion, any hazardous conditions arise or any unsafe or insecure practices are being conducted by Customer’s employees, agents or contractors. All of Customer’s work in the Data Center
and Premises shall be performed in a safe and workmanlike manner. 
  
 II.15.
Emergencies. In the event of any emergency event that either is or will immediately become service affecting, Qwest’s work shall take precedence over Customer’s operations on the Premises; and Qwest may rearrange the Customer
Equipment (with the same care used by Qwest in rearranging its own equipment) as is reasonably necessary to respond to the emergency. In the event of any emergency involving the Customer Equipment, Qwest shall use reasonable commercial efforts to
notify Customer prior to performing whatever repair and maintenance is necessary to respond to the emergency (“Emergency Measures”), and Customer authorizes Qwest to take such repair and maintenance actions, irrespective of whether Qwest
actually provides notice. 
  
 II.16. Inspection and Remedial Rights.

  
 (a) Qwest may make periodic inspections of any part of Customer Equipment
upon reasonable advance notice to Customer, and Customer shall have the right to be represented during such inspections; provided, however, that if, in Qwest’s judgment, such notice is not commercially practicable, Qwest may make such
inspection immediately but shall thereafter provide notice of the inspection to Customer. The making of periodic inspections or the failure to do so shall not operate to impose upon Qwest any liability of any kind whatsoever, nor relieve Customer of
any responsibility, obligation or liability assumed under this Agreement. If any part of the Customer Equipment is not installed and maintained in accordance with the terms and conditions hereof, and Customer has not corrected such non-compliance
within ten (10) days after receipt of notice thereof from Qwest, Qwest may, at its option: (i) terminate the Agreement; or (ii) correct said condition at Customer’s expense. If such condition poses an immediate threat to the safety of
Qwest’s employees or the public, interferes with the performance of Qwest’s network facilities, or poses an immediate threat to the physical integrity of Qwest’s facilities, Qwest may, without providing Customer prior notice, perform
such work and take such action that it deems reasonably necessary (“Corrective Action”). In the event Qwest shall engage in such Corrective Action, Qwest shall not be liable for damage to Customer Equipment or for any interruption of
Customer’s services. As soon as practicable after taking such Corrective Action, Qwest will advise Customer in writing of the work performed or the action taken and Customer shall promptly reimburse all reasonable expenses incurred by Qwest in
connection therewith. 
  
 (b) Up to once per quarter during the Term of this
Agreement and upon Customer’s request, Qwest shall provide Customer with a tour of the Data Center at a date and time mutually agreed upon by Customer and Qwest. 
  
 II.17. Removal of Customer Equipment. Upon termination of this Agreement, except in the case of Premium Services (as defined
in Addendum B-2), Customer shall remove the Customer Equipment within ten (10) business days and Customer shall remain liable for any charges associated therewith as set forth in the Agreement. If Customer fails to remove the Customer Equipment
within such period, such Customer Equipment shall be deemed abandoned; and Qwest may, without liability, remove the Customer Equipment, and Customer shall reimburse Qwest for all costs associated therewith. In the event of non-payment by Customer of
sums overdue for more than sixty (60) days, or if Customer is otherwise in breach of the Agreement, Qwest may, upon ten (10) days written notice to Customer, either retain any Customer Equipment or other assets of Customer then in Qwest’s
possession and sell them in partial satisfaction of such unpaid sums or request Customer to remove Customer Equipment from Qwest’s premises within ten (10) days of such request. If Customer fails to so remove, Qwest may deliver the Customer
Equipment to Customer at the address of Customer set forth in the Agreement, and Customer shall be obligated to accept such delivery; provided, however that Customer shall be fully responsible for all expenses associated therewith. 
  
 II.18. Confidentiality. During the Term, each party will have access to certain
confidential information of the other concerning such party’s business, including such party’s products, services, technical data, trade secrets, inventions, processes, and customer information. All such information shall be deemed
“Confidential Information.” Each party shall use the Confidential Information of the other solely to perform this Agreement, and all Confidential Information shall remain the sole property of the respective parties. With regard to
Confidential Information, the parties shall use the same care as it uses to maintain the confidentiality of its own confidential information, which shall be no less than reasonable care, and shall not make disclosure of the Confidential Information
to any third party without the written consent of the Disclosing Party, except to employees, consultants or agents to whom disclosure is necessary to the performance of this Agreement and who are bound by a duty of confidentiality. Information shall
not be deemed confidential if it (1) is known to the receiving party prior to receipt from the disclosing party as reasonably evidenced by such party; (2) becomes known to the receiving party from a source other than one, to receiving party’s
knowledge, who is under an obligation of confidentiality to the disclosing party; (iii) becomes publicly known or otherwise ceases to be confidential other than by a breach of the receiving party; (iv) is independently developed by receiving party
other than by a breach of this Agreement. 
  

 5 
 CONFIDENTIAL 

 QWEST COMMUNICATIONS CORPORATION 
  
 Web Hosting and Internet Access Service Agreement 
  
 II.19. Insurance. Customer shall procure and maintain throughout the Term, the following insurance as provided by an insurance
company or companies reasonably satisfactory to Qwest: 
  

	(a)	standard form property insurance insuring against the perils of fire, vandalism, and malicious mischief extended coverage (“all risk”) covering all Customer Equipment
located in the Premises in an amount not less than its full replacement cost. 

  

	(b)	Commercial general liability insurance insuring against any liability arising out of the license, use or occupancy of the Premises by Customer in an amount of not less than $2
million combined single limit coverage for injury or death of one more persons in an occurrence, and for damage to tangible property (including loss of use) in an occurrence. 

  

	(c)	Professional liability insurance (including Multimedia Errors and Omissions insurance) insuring against any liability arising out of the use or publication of the Customer Data or
the Customer Web Site at the Data Center. Such insurance shall be in the amount of $2 million per occurrence and $5 million in the aggregate. 

  

	(d)	worker’s compensation insurance as required by any applicable worker’s compensation or similar statute and employers liability insurance with minimum limits of $1 million
per occurrence. 

  

	(e)	business automobile insurance in an amount not less than $1 million per occurrence covering all autos used at the Premises, including owned, non-owned and hired autos.

  
 Customer shall provide a certificate of insurance evidencing the
above requirements and in the case of (b) and (c) above, the policies shall (a) list Qwest as an additional insured, (b) contain a cross liability provision, and (c) contain a provision that such insurance shall be primary and noncontributing with
any other insurance available to Qwest. All policies shall require notice to Qwest of not less than sixty (60) days prior to any cancellation or material change in any coverage. 
  
 This Agreement shall not be binding upon Qwest until signed by Customer and countersigned by a Qwest Director of Offer Management. Qwest
reserves the right to withdraw the offer contained herein in the event this Agreement is not executed by Customer and delivered to Qwest on or before December 5, 2002. 
  

	
	SALESFORCE.COM
	
	

	
	 /s/    Steve Cakebread        

 Signature

	
	 Steve Cakebread, SVP and CFO

 Name and Title

	
	 12-31-02

 Date

	
	QWEST COMMUNICATIONS CORPORATION
	
	 /s/    John David R.
Robertson        

 Signature

	
	 1-8-03

 Date

  

 6 
 CONFIDENTIAL 

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	QWEST DEDICATED HOSTING SERVICES AGREEMENT
	HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
	BACKUP AND INTERNET ACCESS ORDER FORM

 EXHIBIT H2 
  
 [GRAPHIC APPEARS HERE] Shaded sections are mandatory fields that MUST be filled out for your order to be processed and provisioned!

 Click “F1” and view the status bar for help text. 

																									
	ORDER INFORMATION	  	 
	 Internal Customer Order? Yes
     No  ̈ If “Yes”, PO #:
	  	 Qwest CyberCenter Location: Sunnyvale

	 New Account:  ̈
 Existing Hosting Account #: 56-645712
 Select service actions needed on this form: (check all that apply.)
 Install items: x Disconnect items:  ̈ Change Pricing of Items:  ̈
 (see order line item dropdown to specify items)
 Full Hosting Disconnect:  ̈ Disconnect reason:
  
 Records/Admin Change Click to Choose If “Other”:
	  	 Contract Length: 1 Year
 Affiliate/Reseller Name:
 Customer Invoice/Discount Group ID #:
 Monthly Estimated Revenue (for credit
approval):
 Siebel Sales Opportunity ID: 1,384,368
 Siebel Credit Approval ID: 1330786
 CRN: (This Customer Reference Number is provided when a reservation is granted for a Partner center only)

	Customer Desired Turn-Up Date: (Billing will commence on the actual turn-up date or the Customer desired date, whichever is later.)	  	 Promo Code:
         PLEASE INDICATE PROMO CODE ON ITEM-BY-ITEM BASIS BELOW.

	Order Date / Customer Signed Date: (Date customer signed this form.)	  	OMR Number: 67647 (mandatory for non-standard pricing)
	 Signed By: (Customer employee name)
	  	 Comments:

	 Number of Servers/Devices to be installed: (Not for billing, must enter quantity, must match
item quantity on Equipment Summary
 Worksheet and Network diagram.)

  

																									
	 Basic:
	  	    Server Monitoring:	  	Enhanced:	  	Premium:	  	Perf 99.5:	  	Perf 99.95:	  	Managed:	  	    Managed Switch/Router:

  

																									
	
	Qwest Total Advantage (QTA) QTA Contract Information (fields for QTA contracts only, if QTA, all fields in RED below and above are mandatory)
	 QTA Term & Revenue Commitment
 Contract: Click to Choose If other, specify:
	  	 Product Code: Click to Choose If other:    Note: If Qwest Total
 Advantage (QTA), Select the corresponding QTA Revenue Commitment Milestone.

	 QTA Contract Signed Date:
	  	 QTA Contract Signed By: (Customer Name)

	Contract Code #:     Note: If a Contributory or Recipient Qwest Total Advantage service, enter appropriate QTA contract code. If stand-alone
service, enter the product-specific contract code.
	Customer Existing Discount Group ID #     Note: A New Discount Group ID and a Master Contract Account are required with New Qwest Total Advantage
Contracts. If this is a new QTA contract, Submit the Master Contract Account and Discount Group ID Request Form at the following URL: [***]
		
	PRIMARY CUSTOMER CONTACT	  	CUSTOMER BILLING ADDRESS
	 Company Name: Salesforce.com
	  	 Name: Salesforce.com

	 Customer Contact Name: Jim Cavalieri
	  	 Address: One Market Street, Suite 300

	 Address: One Market Street, Suite 300
	  	 City: San Francisco

	 City: San Francisco
	  	 State: CA
	  	Zip: 94105
	 State: CA
	  	Zip: 94105	  	 Phone Number 415-901-7000

	 Phone #: [***]
	  	Fax #:        	  	 Fax:

	 User access password (optional):
	  	 
	ADMINISTRATIVE CONTACT	  	 TECHNICAL CONTACT
 (PRIMARY)
	  	 TECHNICAL CONTACT
 (SECONDARY)

	 Name:
	  	 Name: Carter Busse
	  	 Name:

	 Phone:
	  	 Phone:[***]
	  	 Phone:

	 Pager:
	  	 Pager:
	  	 Pager:

	 Cell Phone:
	  	 Cell Phone: [***]
	  	 Cell Phone:

	 Email:
	  	 Email: [***]
	  	 Email:

  

							
	QWEST Sales Representative Information	  	 
	 Sales Rep Name: Greg Harper
	  	 Sales Manager Name: Steve O’Brien

	 Sales Rep ID: [***]
	  	 Sales Channel ID: GBA AIP

	 Sales Rep Phone #: [***]
	  	 Sales Group ID:

	 Sales Rep E-Mail: [***]
	  	 Comment:

	AIP/QIS Sales Representative Information (Order contact if different from or in addition to Sales Rep Information)
	 Name: Keith Bui
	  	 E-mail: [***]

	 Phone #: [***]
	  	 Cell Phone: [***]

	 Comment:
	  	 
	ACCOUNT CONSULTANT/RESPONSIBLE INDIVIDUAL (Order contact if different from or in addition to Sales Rep Information)
	 Name: Andrea Jaksa
	  	 Phone #: [***]
	  	 E-mail: [***]

  

			
	QWEST ENGINEERING CONTACT INFORMATION
	SE / PE	  	SME
	 Name: Paul Caturegil
	  	 Name:

	 Phone: [***]
	  	 Phone:

	 Pager:
	  	 Pager:

	 Cell Phone:
	  	 Cell Phone:

	 Fax:
	  	 Fax:

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	QWEST DEDICATED HOSTING SERVICES AGREEMENT
	HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
	BACKUP AND INTERNET ACCESS ORDER FORM

 EXHIBIT H2 

																																					
	 Email:
	  	Email:
	

	
	ETHERNET PRICING TABLES

 Precise Burstable Ethernet - Primary Ports – Usage MRC’s are per Mbps; 95th percentile measurement 2 

																	
	 Level

	  	Promo

	  	Action

	  	Minimum Usage

	  	Qty

	  	Unit NRC

	  	Unit MRC

	  	Total NRC

	  	Total MRC

	100 Mbps Port - Minimum	  	 	  	Change pricing	  	[***]	  	1	  	$[***]	  	$[***]	  	$[***]	  	$[***]
	 	  	Usage above minimum	  	$[***] per Mbps	  	 	  	 	  	 	  	 	  	 
	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 

  

																																					
	2. Samples are taken for both in-bound utilization as well as out-bound utilization. The higher of inbound and outbound for each 5 minute interval throughout the month will be
sorted, and the 95th percentile of those items will be computed. The 95th percentile will be used as the basis for the month’s bill. For each Primary Port ordered Customer shall be billed the higher of (i) the Minimum Ethernet MRC (in the event
Customer’s 95th percentile usage is equal to or less than the applicable Minimum Usage) or (ii) an MRC equal to
the Minimum Ethernet MRC plus an amount equal to the product of the 95th percentile usage in excess of the
applicable Minimum Usage for such month multiplied by the applicable Unit MRC.

  
 CUSTOM CONFIGURATIONS
(Authorization and pricing provided by Qwest’s Offer Management Group) 

																																					
	 DESCRIPTION

	  	Action

	  	Qty

	  	Unit NRC

	  	Unit MRC

	  	Total NRC

	  	Total MRC

	 BGP support per customer router (contract addendum required through Offer Management)
	  	Add	  	1	  	N/A	  	$[***]	  	N/A	  	$[***]

  

																																					
	 TOTAL COMMITMENTS

	 	 NRC

	 	 MRC

	 Adds:
	 	 	 	 
	 Disconnects:
	 	 	 	 
	 Change Pricing:
	 	[***]	 	$[***]
	 TOTALS:
	 	 	 	 
	  
 Other Rates, Discounts and Terms and
Conditions:
  
 1.      Minimum Service Term. Notwithstanding the Minimum Service Term described in Section 5 of Exhibit H, the term for each Service ordered hereunder shall commence on the Start of Service Date
for the Service installed pursuant to this Exhibit H and shall continue for Twelve (12) calendar months from the Start of Service Date (the “Minimum Service Term”).
  
 2.      CyberCenter(s): The pricing set forth herein
shall only apply to Ethernet Connections and Hosting Services (collectively, the “Services”) provisioned to Customer at Qwest’s Sunnyvale Cybercenter(s) (“Customer Site”). This Agreement shall be amended in writing to
include additional Qwest CyberCenters. All other services at additional Qwest facilities or Cybercenters shall be ordered and priced separately and shall be provided by Qwest subject to availability.
  
 3.      Waiver(s): [***] percent ([***]%) of the Ethernet Port NRCs specified in this Order Form above are waived provided, however, that in the event (i) the Agreement is terminated prior to
completion of the then-effective Term or (ii) any individual component subject to this waiver does not remain installed for a period of at least twelve (12) consecutive months (“Minimum Installation Term”), Customer shall be required,
within thirty (30) days of such termination or insufficient installation, to repay (in addition to any applicable early termination fees set forth in the Agreement) the amount of the applicable NRC(s) waived pursuant to the Section, [***]. The
preceding waiver shall not apply to NRCs related to power, nor to third party provider or carrier services that Qwest purchases on behalf of Customer, pursuant to this Order Form.
  
 This Agreement shall not be binding upon Qwest until countersigned by a Director of Offer Management for Qwest. Qwest reserves the
right to withdraw the offer contained herein in the event this Agreement is not executed by Customer and delivered to Qwest on or before December 31, 2002.
  
 Customer acknowledges by this signature that the signatory has the authority to represent the
company in placing this order.

		
	Salesforce.com	 	Qwest Communications/Corporation
		
	  

	 	

	 Print Name of Customer
	 	 Print Name of Qwest Representative

		
	 /s/    Steve Cakebread

	 	 /s/    John David R. Robertson

	 Signature of Customer
	 	 Signature of Qwest Representative

		
	 SRVP & CFO

	 	

	 Title
	 	 Title

		
	 12 - 31 - 02

	 	 1/8/03

	 Date
	 	 Date

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  
 AMENDMENT 
 TO 
 THE WEB HOSTING SERVICE AGREEMENT

  
 THIS AMENDMENT (this “Amendment”) to the Web Hosting and
Internet Access Service Agreement by and between Salesforce.com (“Customer”) and Qwest Communications Corporation (or through its subsidiary Qwest Internet Solutions) (“Qwest”) as may have been previously amended (the
“Agreement”) is binding upon Customer’s signature, so long as subsequently accepted by Qwest (“the Amendment Effective Date”). All capitalized terms used herein which are not defined herein shall have the definition as set
forth in the Agreement. (Qwest and Customer are collectively referred to herein as the “Parties”). The Parties hereby agree to amend the Agreement with this Amendment as follows: 
  
 1. BGP Service. The BGP services described below (the “New Services”) shall
be added to, and constitute a part of, the Agreement and Customer’s existing dedicated hosting services (“Services”). The New Services shall be subject to all other terms and conditions of the Agreement not expressly addressed in this
Amendment. 
  

	 	(a)	At Customer’s request, Qwest shall permit Customer to implement Border Gateway Protocol (“BGP”) functionality into the Service to enable Customer to utilize a third
party back-up or default internet service provider (“Backup ISP”); provided, however, that: 

  

	 	(i)	Customer shall provide Qwest with bandwidth monitoring capability via the Multiple Router Traffic Graphs (“MRTG”) tool. Access by Qwest will be through a dynamic web-site
or mutually agreed upon static reports at Qwest’s request. Customer shall provide MRTG reports to the email address specified in the request, no more than 5 days following Qwest’s request for such report. Customer represents that traffic
reported in MRTG reports shall represent the total aggregate, full duplex bandwidth usage with separate graphs depicting in and out traffic flows; and 

  

	 	(ii)	Before BGP is implemented or thereafter modified, Customer shall submit for Qwest’s approval, the BGP configuration parameters of Customer’s routers. No later than ten
(10) business days after receipt of such BGP configuration parameters, Qwest shall notify Customers of its approval of or any changes required thereto. 

  

	 	(b)	Customer is solely responsible for the implementation, configuration, and maintenance of Customer’s BGP. In the event Qwest believes the BGP may be causing a network issue or
problem, Customer agrees that it shall provide to Qwest, upon Qwest’s email request to the Customer, with the Simple Network Management Protocol (“SNMP”) read-only password(s) (“SNMP Passwords”) to Customer’s BGP
routers within fifteen (15) minutes of receiving such request from Qwest. In the event Customer does not provide the SNMP Passwords to Qwest within the fifteen minute period immediately following Qwest’s request, Qwest may disable the BGP
during such troubleshooting if Qwest were to deem it necessary to do so using commercially reasonable judgment. In the event the Customer does not provide Qwest with the MRTG reports within five (5) days from Qwest’s request, Qwest will disable
the BGP. 

  

	 	(c)	Any request(s) made by Qwest to Customer pursuant to subsections 1(a) and (b) of this First Amendment shall be made by email to the following address: [***]

  

	 	(d)	At Customer’s request, Qwest shall use commercially reasonable standards to set up BGP peering between Qwest’s Autonomous System Number (“ASN”) and
Customer’s ASN. Qwest shall accept Network Layer Reachability Information (“NLRI”) based upon the sub-allocated IP address range provided to Customer. Qwest agrees not to aggregate the NLRI such that upon the existence of Reachability
Problems (as hereinafter defined), the NLRI will be withdrawn therefore allowing BGP to automatically select the Backup ISP. “Reachability Problems” means a loss of connectivity between the Customer’s routers and the Qwest Backbone.

  

	 	(e)	Qwest shall permit Customer to accept inbound traffic from the Backup ISP due to independent autonomous systems routing policies. 

  

	 	(f)	Customer agrees that in the event it utilizes a Backup ISP, the Customer shall commit to Qwest on a monthly basis an [***] to Qwest in that month. The Customer agrees that its
commitment is based on the capacity of alternate carrier’s circuit the Customer brings into the CyberCenter. By way of example and not limitation, if the Customer brings in a DS-3 from a Backup ISP, the Customer’s commitment to Qwest is at
least [***], and, if the Customer adds an OC3 to the DS-3, its commitment shall increase to [***]. Customer agrees to keep all usual and proper books of account, records and other documentation relating to the usage, measurement, and billing of
Customer’s usage of the Service and of the services of any and all Backup ISPs (“Usage Data”). Customer agrees to provide Qwest with a copy of the Usage Data upon request. . Backup ISP Internet Ports Capacity is in Mbps.

  

 CONFIDENTIAL 

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

	 	(g)	In order to verify Customer’s compliance with this First Amendment, Qwest, at its sole discretion, may conduct an audit and inspection (collectively, “Audit”) of: (i)
Customer’s Usage Data, and (ii) the configuration parameters of Customer’s routers. Customer shall cooperate with respect to Qwest’s performance of the Audit. Qwest shall bear the cost of the Audit, provided, however, that Customer
shall be responsible for the cost of the Audit in the event that any “Unauthorized Backup Usage” (as hereinafter defined) is revealed by the Audit. “Unauthorized Backup Usage” is defined as Backup ISP Internet Ports Capacity
which is in excess of the committed monthly bandwidth with Qwest. In the event any Unauthorized Backup Usage is discovered, Customer shall pay to Qwest within thirty (30) days of Qwest’s request therefore the sum of: (i) the product of [***]
times the total amount of rates and charges to which Customer would have been subject if Customer had, for the duration of the period of Unauthorized Backup Usage, committed the total amount of Backup ISP Internet Ports Capacity to Qwest, and (ii)
an amount equal to the cost of the Audit. 

  

	 	(h)	For each Customer router that supports BGP functionality, Customer shall, in addition to all other rates and charges applicable under the Agreement, be subject to the BGP MRCs set
forth in the hosting order form. 

  
 2. Effective Date. This
Amendment shall be effective as of the date it is executed by Qwest and signed by the Director of Offer Management for Qwest after Customer’s execution (the “Amendment Effective Date”) and be deemed incorporated by reference into the
Agreement. The terms and rates for the New Services shall be effective as of the Amendment Effective Date. 
  
 3. Miscellaneous. All other terms and conditions in the Agreement or any attachments thereto, including without limitation, those relating to rate changes and Customer’s existing term, revenue and/or
utilization commitment(s), shall remain in full force and effect (unless modified herein) and be binding upon the Parties. This Amendment and the Agreement set forth the entire understanding between the Parties as to the subject matter herein, and
supersede any prior written or verbal statements, representations, and agreements concerning the subject matter hereof. In the event there are any inconsistencies between the two documents, the terms of this Amendment shall control. 
  
 This Agreement shall not be binding upon Qwest until signed by Customer and countersigned by
a Qwest Director of Offer Management. Qwest reserves the right to withdraw the offer contained herein in the event this Agreement is not executed by Customer and delivered to Qwest on or before December     , 2002.

  
 IN WITNESS WHEREOF, an authorized representative of each Party has
executed this Amendment as of the date of full execution by Qwest as set forth below. 
  

			
	 Customer: Salesforce.com
	 	Qwest Communications Corporation
	  
  

 Print Name of Customer
	 	 John David R. Robertson

 Director of Offer Management

		
	  
     /s/    Steve Cakebread

 Signature of Customer
	 	     /s/    John David R. Robertson

 Signature of Director of Offer Management

		
	  
         SRVP & CFO

 Title
	 	             1/8/03

 Date

		
	 12-31-02

 Date
	 	 

  

 CONFIDENTIAL 

 CONFIDENTIAL TREATMENT REQUESTED 
  
 *** Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the
confidentiality request. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 
  
  
 AMENDMENT 
 TO 
 THE WEB HOSTING SERVICE AGREEMENT 
  
 THIS AMENDMENT TWO (2) (this “Amendment”) to the Web Hosting and Internet
Access Service Agreement Qwest ID 011592 by and between Salesforce.com (“Customer”) and Qwest Communications Corporation (or through its subsidiary Qwest Internet Solutions) (“Qwest”) as may have been previously amended (the
“Agreement”) is binding upon Customer’s signature, so long as subsequently accepted by Qwest (“the Amendment Effective Date”). All capitalized terms used herein which are not defined herein shall have the definition as set
forth in the Agreement. (Qwest and Customer are collectively referred to herein as the “Parties”). The Parties hereby agree to amend the Agreement with this Amendment as follows: 
  
 1. Agreement Term. The Agreement and all existing Amendments, Order Forms, and
Addenda shall renew for a period of twelve (12) months from this Amendment Effective Date at the current rates, terms and commitments except as modified by this Amendment. At the end of this new term, the Agreement and any Amendments and Addenda
shall renew on a month-to-month basis at the current rates, terms and commitments except as modified by future amendments and order forms. 
  
 2. Revenue Commitment. The Contributing Hosting Charges described in Sections 3(d) and 4 of the Agreement is decreased to [***] Dollars ($[***]).

  
 3. Hosting Order Form. The Order Form attached
hereto sets forth the mutually-agreeable changes and/or additions to Customer’s existing Hosting Service as set forth in the Agreement and/or Addendum A-1 attached thereto (the “New Services”), and supplements the order form for
Customer’s existing Hosting Service. Except as otherwise set forth in this Amendment or the Order Form attached hereto, the term of the New Services shall be as set forth on the attached Order Form. The Order Form attached hereto shall indicate
only those changes and/or additions (including any requested quantities, if applicable) to Customer’s existing Hosting Services that Customer is requesting, and should not designate Customer’s existing Hosting Services. For example, if
Customer’s existing Hosting Service consists of three (3) racks and Customer wishes to order one (1) more rack, the Order Form should indicate “1” as the quantity of racks ordered hereunder. If “not applicable,” then this
section of the Order Form should remain blank. The New Services set forth in the Order Form attached hereto shall be added to, and constitute a part of, the Agreement and Customer’s existing Services. The New Services and the Order Form
attached hereto shall be subject to all other terms and conditions of the Agreement. 
  
 3.1 Ethernet Bandwidth. If Customer orders new Ethernet Bandwidth pricing (e.g., Customer upgrades its existing Ethernet Bandwidth from 10 Mbps to 100 Mbps, or migrates from “Flat Rate” to “Precise
Burstable” Ethernet Bandwidth pricing), then the term commitment for such new Ethernet Bandwidth pricing shall be subject to negotiation at the time of order (“New Ethernet Term Commitment”). However, for example, if Customer executed
a hosting agreement with two (2) year Ethernet Bandwidth pricing and wishes to order new (e.g., migration or upgrade) Ethernet Bandwidth pricing hereunder, in order to receive the two (2) year Ethernet Bandwidth pricing the New Ethernet Term
Commitment shall be two (2) years. The New Ethernet Term Commitment shall commence as of the Amendment Effective Date (as defined herein) and continue for the term commitment of the original Ethernet Bandwidth term. Under no circumstances may
Customer decrease the Ethernet Bandwidth that Customer previously ordered pursuant to the Agreement. 
  
 4. Rates. Customer shall be obligated to pay all applicable monthly recurring charges (“MRCs”) and non-recurring charges (“NRCs”) as set forth in the Order Form attached
hereto. 
  
 5. This Amendment will not modify or supercede any amounts due
Qwest pursuant to the terms and conditions of the Agreement as modified herein. 
  
 6. Miscellaneous. All other terms and conditions in the Agreement or any attachments thereto, including without limitation, those relating to rate changes and Customer’s existing term, revenue and/or utilization commitment(s),
shall remain in full force and effect (unless modified herein) and be binding upon the Parties. This Amendment and the Agreement set forth the entire understanding between the Parties as to the subject matter herein, and supersede any prior written
or verbal statements, representations, and agreements concerning the subject matter hereof. In the event there are any inconsistencies between the two documents, the terms of this Amendment shall control. 
  
 This Amendment shall not be binding upon Qwest until signed by Customer and countersigned by
a Qwest Director of Offer Management. Qwest reserves the right to withdraw the offer contained herein in the event this Amendment is not executed by Customer and delivered to Qwest on or before January 16, 2004.  
  
 IN WITNESS WHEREOF, an authorized representative of each Party has executed this
Amendment as of the date of full execution by Qwest as set forth below. 
  

			
	QWEST COMMUNICATIONS CORPORATION	  	SALESFORCE.COM

  

							
	 By:
	 	   /s/    John David R. Robertson

	 	 By:
	 	     /s/    Jim Cavalieri

	 Name:
	 	 John David R. Robertson

	 	 Name:
	 	 Jim Cavalieri

	 Title:
	 	 IP Product and Offer Management

	 	 Title:
	 	 CIO

	 Date:
	 	 1/15/04

	 	 Date:
	 	 1/12/04

  

					
	 January 5, 2004/OMR #: 93462
	 	Page 11	 	10-15-01
	 Contract #: 850001
	 	© 2001 Qwest Communications Corporation	 	WEB
	 Amending OMR# 67647
	 	CONFIDENTIAL	 	 

 CONFIDENTIAL TREATMENT REQUESTED 
  
 *** Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the
confidentiality request. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
	  	or QWEST TOTAL ADVANTAGE AGREEMENT
	  	HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
	  	BACKUP AND INTERNET ACCESS ORDER FORM

  
 Shaded sections are mandatory
fields that MUST be filled out for your order to be processed and provisioned! 
 Click “F1” and view the
status bar for help text.  
  
 ORDER INFORMATION 

 
 I-Link Document Content ID Number: 
  

			
	 Internal Customer Order?    Yes    ̈    No   ̈    If
“Yes”, PO #:
	 	 Qwest CyberCenter Location: SUNNYVALE

	 New Account:   ̈
	 	 Contract Length: 12 Months Term

	 Existing Hosting Account #:
	 	 Customer Invoice/Discount Group ID #:

	 Select service actions needed on this form: (check all that
 apply.)
	 	Monthly Estimated Revenue (for credit approval):
	Install items:   ̈    Disconnect
items:  x    Change Pricing of items:  x  (see order line item dropdown to specify items)	 	 Click to Choose Sales Opportunity ID:

	 	 Click to Choose Credit Approval ID:

	 Full Hosting Disconnect:   ̈  Disconnect reason:
 Records/Admin
Change Click to Choose If “Other”:
	 	CRN:             (This Customer Reference Number is provided when a reservation is granted for a Partner center
only)
	 

			
	 Customer Desired Turn-Up Date:
	  	 
	 Order Date / Customer Signed Date:     (Date customer signed this form.)
	  	         OMR Number: 93462 (mandatory for non-standard
          pricing)

			
	 Signed By:
                            (Customer employee name)
                    Comments:

	Number of Servers/Devices to be installed: (Not for billing, must enter quantity, must match item quantity on Equipment Summary Worksheet and Network diagram.)  Basic:
            Server Monitoring:             Enhanced:
            Premium:             Perf 99.5:             Perf
99.95:            Managed:            Managed Switch/Router:
	 For help with OMR, click here: [***]

  

			
	Qwest Total Advantage (QTA) QTA Contract Information (fields for QTA contracts only, if QTA, all fields in RED below and above are mandatory)
	 QTA Term & Revenue Commitment
 Contract: Click to Choose If other, specify:
	 	Product Code: Click to Choose  If other:         Note:    If Qwest Total Advantage (QTA), Select the
corresponding QTA Revenue Commitment Milestone.
	 QTA Contract Signed Date:
	 	QTA Contract Signed By: (Customer Name)
	Contract Code #:                Note: If a Contributory or Recipient Qwest Total Advantage
service, enter appropriate QTA contract code. If stand-alone service, enter the product-specific contract code.
	Customer Existing Discount Group ID #                 Note: A New Discount Group ID and
a Master Contract Account are required with New Qwest Total Advantage Contracts. If this is a new QTA contract, Submit the Master Contract Account and Discount Group ID Request Form at the following URL: [***]

  

			
	PRIMARY CUSTOMER CONTACT	 	CUSTOMER BILLING ADDRESS
		
	 Company Name:
	 	Name: Salesforce.com
	 Customer Contact Name:
	 	Address:
	 Address:
	 	City:
	 City:
	 	State:                                      
                  Zip:
	 State:                                      
                  Zip:
	 	Phone Number
	 Phone
#:                                        
           Fax #:
	 	Fax:
	 User access password (optional):
	 	 

  

					
	ADMINISTRATIVE CONTACT	    	TECHNICAL CONTACT (PRIMARY)	 	TECHNICAL CONTACT (SECONDARY)
			
	Name:	    	Name:	 	Name:
	Phone:	    	Phone:	 	Phone:
	Pager:	    	Pager:	 	Pager:
	Cell Phone:	    	Cell Phone:	 	Cell Phone:
	Email:	    	Email:	 	Email:

  

					
	QWEST Sales Representative Information	 	            Partner/Affiliate/Reseller Name:
			
	 Sales Rep Name:
	 	            Sales Channel ID: Click to Choose	 	                            Partner Rep
Name:
	 Sales Rep ID:
	 	            Sales Group ID:	 	                            Partner Rep
ID:
	 Sales Rep Phone #:
	 	 	 	                            Partner Rep Phone
#:
	 Sales Rep E-Mail:
	 	            Comment:	 	                            Partner Rep
E-Mail:
	 Sales Manager Name:
	 	 	 	                            Partner Group
ID:

  

			
	QIS Sales Representative Information (Order contact if different from or in addition to Sales Rep Information)
		
	 Name:
	 	E-mail:
	 Phone #:
	 	Cell Phone:

  

					
	ACCOUNT CONSULTANT/RESPONSIBLE INDIVIDUAL (Order contact if different from or in addition to Sales Rep Information)
			
	 Name:
	 	Phone #:	 	E-mail:
	
	QWEST ENGINEERING CONTACT INFORMATION

  

			
	SE / PE	 	SME
		
	 Name:
	 	Name:
	Phone:	 	Phone:
	 Pager:
	 	Pager:
	 Cell Phone:
	 	Cell Phone:
	 Fax:
	 	Fax:

  

					
	 January 6, 2004/OMR #: 93462
	 	Page 12	 	10-15-01
	 Contract #: 850001
	 	© 2001 Qwest Communications Corporation	 	WEB
	 Amending OMR# 67647
	 	CONFIDENTIAL	 	 

 CONFIDENTIAL TREATMENT REQUESTED 
  
 *** Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the
confidentiality request. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
	  	or QWEST TOTAL ADVANTAGE AGREEMENT
	  	HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
	  	BACKUP AND INTERNET ACCESS ORDER FORM

  

			
	 Email:
	 	 Email:

  
 COLOCATION SERVICES

  
 ETHERNET PRICING
TABLES 
  
 Precise Burstable Ethernet - Primary Ports – Usage
MRC’s are per Mbps; 95th percentile measurement 2
 
  

															
	 Level

	  	Action

	  	 Minimum
 Usage
(Mbps)/Port

	 	Qty
(Ports)

	  	Unit
NRC/Port

	  	Unit
MRC/Mbps

	 	 Total
 NRC

	  	Minimum
MRC

	 100 Mbps Port - Minimum
	  	Change
Pricing	  	[***]	 	1	  	Existing
Service	  	$[***]	 	Existing
Service	  	$[***]
	Usage above Minimum:	  	$[***] /Mbps	  	 	  	 	 	 	  	 

  

			
	NETWORK CROSS-CONNECTS & LOA/CFA	 	(Limit: 10 Maximum, see Offer Management for exceptions)

  

													
	 Description

	  	Action

	  	Qty

	  	Unit NRC

	  	Unit MRC

	 	Total
NRC

	  	Total MRC

	 FT3 to T3 Cross Connect
	  	Disconnect	  	1	  	N/A	  	$[***]	 	 	  	 
	 OC-3 Cross Connect
	  	Install	  	1	  	N/A	  	$[***]	 	N/A	  	$[***]

  
 ADDITIONAL SERVICES (one-time
charges) 
  

											
	 Description

	  	Action

	  	Qty

	  	Unit

	  	Price

	 	Total NRC

	Consultation for Hosted Systems (Billed in 5 minute increments w/ min. of 15 minutes per request; Time and Materials rate, one-instance service charge)	  	ADD ONLY	  	 	  	hour	  	$[***]	 	 

  

	
	HARDWARE INFORMATION
	 Will other Qwest Services be ordered as part of this solution: Managed Security Services?    Yes   ̈    No   ̈
Storage:    Yes   ̈    No   ̈    Managed Router:    Yes   ̈    No   ̈    Managed Firewall:     Yes   ̈    No   ̈

Qwest Interactive:    Yes   ̈    No   ̈    Application/Database
monitoring:    Yes   ̈    No   ̈

	 Hardware to be Installed: (Must attach Equipment Summary Worksheet)
  ̈  Qwest
Purchased      ̈  Customer Provided     ̈  Other Vendor Purchased (vendor name):

  
 IP ADDRESS SPACE REQUEST &
JUSTIFICATION 
  

					
	 Current Internet Provider:
	  	 	  	 
	 Initial IP Addresses needed:
	  	Expected IP Address needed in 6 months:	  	 Number of IP Addresses Requested:

			
	 Type of Network:
	    	Number of Network Devices (servers, routers, etc):
	 In a few sentences, describe the purpose of your hosted environment (in the box below):

  
 Qwest shall provide IP allocations
based upon review of the client’s needs, as exhibited by a network diagram, and other supporting documentation as necessary, demonstrating at least 50% utilization within the first year. Allocation will be in accordance with Qwest policy and
the policies of its parent registry, the American Registry of Internet Numbers (ARIN).  
  
 QWEST CONTROL (Mandatory if ordering Select Solutions Security / Intrusion Detection Services above) 
  
 MFW-VPN TYPE 
  
 Must choose one:     ̈  Production
MFW-VPN     ̈  Cold Spare MFW-VPN     ̈  VRRP/High Availability 
 Note: When a VRRP pair is being ordered, it is
imperative that one order form be marked “production” and the other form be marked “VRRP”. If they are both marked VRRP a Qwest Control account cannot be created and this will delay the implementation process as the order will
need to be re-keyed. 
  

			
	QWEST CONTROL ORDER TYPE
	
	  ̈  Add Qwest
Control Service     ̈  Cancel Qwest Control Service

  
 QWEST CONTROL-SYSTEM ADMIN
INFORMATION 
  

			
	 SA Contact Name:
	 	SA Phone Number:
	 SA Address:
	 	SA Phone Extension Number:
	 SA Address:
	 	SA Fax Number:
	 SA City:
	 	SA Pager Number:
	 SA State:
	 	SA Pager PIN Number:
	 SA Zip Code:
	 	SA Email Address:
	 SA Country:
	 	SA Cell Phone:

  

			
	QWEST CONTROL - FEATURE PACKAGE	  	 
		
	 ̈  Package 1	  	 
	 Non-Recurring Charge (NRC): $0
	  	 Monthly Recurring Charge (MRC): $0

  

					
	 January 6, 2004/OMR #: 93462
	 	Page 13	 	10-15-01
	 Contract #: 850001
	 	© 2001 Qwest Communications Corporation	 	WEB
	 Amending OMR# 67647
	 	CONFIDENTIAL	 	 

 CONFIDENTIAL TREATMENT REQUESTED 
  
 *** Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the
confidentiality request. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 
  

			
	 	  	QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
	 	  	or QWEST TOTAL ADVANTAGE AGREEMENT
	 	  	HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
	[GRAPHIC APPEARS HERE]	  	BACKUP AND INTERNET ACCESS ORDER FORM

  

	
	QWEST CONTROL TERMS AND CONDITIONS
	Customer has read, understands, and agrees to all of the terms and conditions located on Qwest’s web site at http://control.qwest.com/ which are incorporated by reference
herein.
	
	Customer’s Initials:                  
	
	 Customer hereby agrees to the Qwest Control NRC and MRC set forth above. Customer’s
Initials:                  

  

							
	 TOTAL COMMITMENTS

	  	NRC

	  	Minimum MRC

	 
	Change Pricing:	  	Existing Service	  	$	[	***]
	Adds:	  	 	  	$	[	***]
	Non-Waived TOTALS:	  	Existing Service	  	$	[	***]

  
 Other Rates, Discounts and Terms
and Conditions: 
  

	1.	Minimum Service Term. Notwithstanding the Minimum Service Term described in Section 5 of the Dedicated Hosting Service Exhibit, the term for each Service ordered hereunder
shall commence on the Start of Service Date for the Service installed pursuant to this Order Form and shall continue for Twelve (12) calendar months from the Start of Service Date (the “Minimum Service Term”). At the end of the Minimum
Service Term and in the absence of termination notice as detailed in the Agreement,  , the Service installed pursuant to this Order Form will automatically renew on a month-to-month basis at the same rates. 

  

	2.	CyberCenter(s): The pricing set forth herein shall only apply to Ethernet Connections and Hosting Services (collectively, the “Services”) provisioned to Customer at
Qwest’s SUNNYVALE Cybercenter(s) (“Customer Site”). This Agreement shall be amended in writing to include additional Qwest CyberCenters. All other services at additional Qwest facilities or Cybercenters shall be ordered and priced
separately and shall be provided by Qwest subject to availability. 

  
 This Agreement shall not be binding upon Qwest until countersigned by a Director of Offer Management for Qwest. Qwest reserves the right to withdraw the offer contained herein in the event this Agreement is not executed by Customer and
delivered to Qwest on or before January 16, 2004. 
  
 Customer acknowledges
by this signature that the signatory has the authority to represent the company in placing this order. 
  

							
	 Customer: SALESFORCE.COM
  
 Jim Cavalieri
	  	 Qwest Communications Corporation
  
 John David R. Robertson

		
	 Print Name of Customer
  
   /s/    Jim Cavalieri
	  	 Print Name of Qwest Representative
  
   /s/    John David R. Robertson

		
	 Signature of Customer
  
 CIO                                      
                                  1/12/04
	  	 Signature of Qwest Representative
  
 Director, IP - Offer Management                1/15/04

				
	 Title
	  	Date            	  	 Title
	  	Date            

  

					
	 January 6, 2004/OMR #: 93462
	 	Page 14	 	10-15-01
	 Contract #: 850001
	 	© 2001 Qwest Communications Corporation	 	WEB
	 Amending OMR# 67647
	 	CONFIDENTIAL	 	 

 AMENDMENT 
 TO 
 THE WEB HOSTING SERVICE AGREEMENT 
  
 THIS AMENDMENT THREE (3) (this “Amendment”) to the Web Hosting and Internet
Access Service Agreement Qwest ID 011592 and 058715, by and between Salesforce.com (“Customer”) and Qwest Communications Corporation (or through its subsidiary Qwest Internet Solutions) (“Qwest”) as may have been previously
amended (the “Agreement”) is binding upon Customer’s signature, so long as subsequently accepted by Qwest (“the Amendment Effective Date”). All capitalized terms used herein which are not defined herein shall have the
definition as set forth in the Agreement. (Qwest and Customer are collectively referred to herein as the “Parties”). The Parties hereby agree to amend the Agreement with this Amendment as follows: 
  
 1. A new Sub-section II.20 will be added to the existing Section II – Hosting Terms and
Conditions of the Agreement as follows: 
  
 II.20 Internet
Network SLA. The Internet bandwidth component of the Hosting Service provided hereunder is subject to the Network SLA located at http://www.qwest.com/legal/sla.html. For dedicated hosting customers, the Qwest IP Network, which is a
component when measuring the Network SLA (i.e., Network Availability, Network Delay and Reporting Level Goals), shall also include all network equipment up to, but not including, the first Customer device which is connected to a Qwest-owned switch.
CPE located in Customer’s Premises is specifically excluded as a component and shall not be factored in when determining the Network SLA. 
  
 2. Miscellaneous. All other terms and conditions in the Agreement or any attachments thereto, including without limitation, those relating to rate
changes and Customer’s existing term, revenue and/or utilization commitment(s), shall remain in full force and effect (unless modified herein) and be binding upon the Parties. This Amendment and the Agreement set forth the entire understanding
between the Parties as to the subject matter herein, and supersede any prior written or verbal statements, representations, and agreements concerning the subject matter hereof. In the event there are any inconsistencies between the two documents,
the terms of this Amendment shall control. 
  
 This Amendment shall not be binding
upon Qwest until signed by Customer and countersigned by a Qwest Director of Offer Management. Qwest reserves the right to withdraw the offer contained herein in the event this Amendment is not executed by Customer and delivered to Qwest on or
before May 31, 2004. 
  
 IN WITNESS WHEREOF, an authorized
representative of each Party has executed this Amendment as of the date of full execution by Qwest as set forth below 
  

									
	QWEST COMMUNICATIONS CORPORATION	 	 	 	SALESFORCE.COM
					
	By:	 	 /s/ John David R. Robertson
	 	 	 	 By:
	 	 /s/ David Schellhase

	 Name:
	 	 John David R. Robertson
	 	 	 	 Name:
	 	 David Schellhase

	 Title:
	 	 IP Product and Offer Management
	 	 	 	 Title:
	 	 VP & General Counsel

	 Date:
	 	 05/10/04
	 	 	 	 Date:
	 	 1 May, 2004

  

					
	 April 29, 2004/OMR #: 97572
 Contract #:
850001
 Amending OMR# 67647 & 93462
	  	 Page 1
 © 2001 Qwest Communications
Corporation
 CONFIDENTIAL
	  	WEB

  

 AMENDMENT 
 TO 
 THE WEB HOSTING SERVICE AGREEMENT 
  
 THIS AMENDMENT FOUR (4) (this “Amendment”) to the Web Hosting and Internet
Access Service Agreement Qwest ID 01 1592, 058715, AND 071819, by and between Salesforce.com (“Customer”) and Qwest Communications Corporation (or through its subsidiary Qwest internet Solutions) (“Qwest”) as may have been
previously amended (the “Agreement”) is binding upon Customer’s signature, so long as subsequently accepted by Qwest (“the Amendment Effective Date”). All capitalized terms used herein which are not defined herein shall have
the definition as set forth in the Agreement (Qwest and Customer are collectively referred to herein as the “Parties”). The Parties hereby agree to amend the Agreement with this Amendment as follows: 
  
 1. Hosting Order Form. The Order Form attached hereto sets forth the
mutually-agreeable changes and/or additions to Customer’s existing Hosting Service as set forth in the Agreement and/or Addendum A-1 attached thereto (the “New Services”), and supplements the order form for Customer’s existing
Hosting Service. Except as otherwise set forth in this Amendment or the Order Form attached hereto, the term of the New Services shall be as set forth on the attached Order Form. The Order Form attached hereto shall indicate only those changes
and/or additions (including any requested quantities, if applicable) to Customer’s existing Hosting Services that Customer is requesting, and should not designate Customer’s existing Hosting Services. For example, if Customer’s
existing Hosting Service consists of three (3) racks and Customer wishes to order one (1) more rack, the Order Form should indicate “1” as the quantity of racks ordered hereunder. If “not applicable,” then this section of the
Order Form should remain blank. The New Services set forth in the Order Form attached hereto shall be added to, and constitute a part of, the Agreement and Customer’s existing Services. The New Services and the Order Form attached hereto shall
be subject to all other terms and conditions of the Agreement. 
  
 2.
Rates. Customer shall be obligated to pay all applicable monthly recurring charges (“MRCs”) and non-recurring charges (“NRCs”) as set forth in the Order Form attached hereto 
  
 3. This Amendment will not modify or supercede any amounts due Qwest pursuant to the
terms and conditions of the Agreement as modified herein. 
  
 4.
Miscellaneous. All other terms and conditions in the Agreement or any attachments thereto, including without limitation, those relating to rate changes and Customer’s existing term, revenue and/or utilization commitment(s), shall remain
in full force and effect (unless modified herein) and be binding upon the Parties. This Amendment and the Agreement set forth the entire understanding between the Parties as to the subject matter herein, and supersede any prior written or verbal
statements, representations, and agreements concerning the subject matter hereof. In the event there are any inconsistencies between the two documents, the terms of this Amendment shall control. 
  
 This Amendment shall not be binding upon Qwest until signed by Customer and countersigned by
a Qwest Director of Offer Management. Qwest reserves the right to withdraw the offer contained herein in the event this Amendment is not executed by Customer and delivered to Qwest on or before August 31, 2004. 
  
 IN WITNESS WHEREOF, an authorized representative of each Party has executed this
Amendment as of the date of full execution by Qwest as set forth below. 
  

									
	QWEST COMMUNICATIONS CORPORATION	 	 	 	SALESFORCE.COM
					
	By:	 	 /s/ Claudia Connell On behalf of J D Robertson
	 	 	 	 By:
	 	 /s/ David Schellhase

	 Name:
	 	 John David R. Robertson
	 	 	 	 Name:
	 	 David Schellhase

	 Title:
	 	 IP Product and Offer Management
	 	 	 	 Title:
	 	 VP & General Counsel

	 Date:
	 	 09/13/04
	 	 	 	 Date:
	 	 31 Aug, 2004

  

					
	 August 23, 2004/OMR #: 1100407
 Amending OMR#
67647. 93462 & 97572
	  	 Page 1
 © 2001 Qwest Communications
Corporation
 CONFIDENTIAL
	  	 10-15-01
 WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	 QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
 or QWEST TOTAL ADVANTAGE AGREEMENT
 HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
 BACKUP AND INTERNET ACCESS ORDER FORM

  
 Shaded sections are mandatory
fields that MUST be filled out for your order to be processed and provisioned! 
 Click “F1” and view the
status bar for help text. 
  
 ORDER INFORMATION 
  
 I-Link Document Content ID Number: 
  

			
	 Internal Customer Order?    Yes   ̈    No   ̈    If “Yes”, PO #:
	  	 Qwest CyberCenter Location: SUNNYVALE

	 New Account:     ̈
 Existing Hosting Account #: 56645712
 Select
service actions needed on this form: (check all that apply )
 Install items:  x    Disconnect items:  x    Change Pricing of items:    x (see order line item
dropdown to specify items)
 Full Hosting Disconnect:  ̈ Disconnect reason:
  
 Records/Admin Change Click to Choose If
“Other”:
  
 Customer Desired Turn-Up Date:
	  	 Contract Length: Will expire coterminous with OMR# 93462
 Customer Invoice/Discount Group ID #:
 Monthly Estimated Revenue (for credit approval):
  
 Click to Choose Sales Opportunity ID: 5246703
 Click to Choose Credit Approval ID:
 CRN:         (This Customer Reference Number is provided when a
reservation is granted for a Partner center only)

	Order Date / Customer Signed Date:         (Date customer signed this form.)	  	OMR Number: 1100407 (mandatory for non-standard pricing) 
	Signed
By:                                    (Customer employee
name)                            Comments:
	 Number of Servers/Devices to be installed: (Not for billing, must enter quantity, must match item quantity on Equipment Summary Worksheet
and Network diagram.)
 Basic:            Server
Monitoring:            Enhanced:            Premium:            Perf
99 5:        Perf 99 95:            Managed:            Managed
Switch/Router:

	For help with OMR, click here: [***]
	
	Qwest Total Advantage (QTA) QTA Contract Information (fields for QTA contracts only, if QTA, all fields in RED below and above are mandatory)
	 QTA Term & Revenue Commitment
 Contract: Other if other, specify:
	  	Product Code: Click to Choose If other:        Note:    If Qwest Total Advantage (QTA), Select the
corresponding QTA Revenue Commitment Milestone.
	QTA Contract Signed Date:	  	QTA Contract Signed By: (Customer Name)
	Contract Code #:            Note: If a Contributory or Recipient Qwest Total Advantage service, enter
appropriate QTA contract code. If stand-alone service, enter the product-specific contract code.
	Customer Existing Discount Group ID #        Note: A New Discount Group ID and a Master Contract Account are required with New
Qwest Total Advantage Contracts. If this is a new QTA contract, Submit the Master Contract Account and Discount Group ID Request Form at the following URL: [***]

					
		
	PRIMARY CUSTOMER CONTACT	  	CUSTOMER BILLING ADDRESS
	Company Name: Salesforce.com	  	Name: Salesforce.com
	Customer Contact Name:	  	Address:
	Address: THE LANDMARK @ ONE MARKET SUITE 300	  	City:
	City: San Francisco	  	State:                                      
          Zip:
	State: CA	 	Zip: 94105-1517	  	Phone Number
	Phone #:	 	Fax #:	  	Fax:
	User access password (optional):	 	 	  	 

					
			
	ADMINISTRATIVE CONTACT	  	TECHNICAL CONTACT(PRIMARY)	  	TECHNICAL CONTACT (SECONDARY)
	Name: Jim Cavalieri	  	Name: Bart Westerink	  	Name:
	Phone: [***]	  	Phone: [***]	  	Phone:
	Pager:	  	Pager:	  	Pager:
	Cell Phone:	  	Cell Phone:	  	Cell Phone:
	Email: [***]	  	Email: [***]	  	Email:
		
	QWEST Sales Representative Information	  	Partner/Affiliate/Reseller Name:
	Sales Rep Name: Greg Harper	  	Sales Channel ID: NBA Major	  	Partner Rep Name:
	Sales Rep ID: [***]	  	Sales Group ID: [***]	  	Partner Rep ID:
	Sales Rep Phone #: [***]	  	 	  	Partner Rep Phone #:
	Sales Rep E-Mail: [***]	  	Comment:	  	Partner Rep E-Mail:
	Sales Manager Name: Peter Herschkorn	  	 	  	Partner Group ID:

			
	
	QIS Sales Representative Information (Order contact if different from or in addition to Sales Rep Information)
	Name: Lisa Gardner	  	E-mail: [***]
	Phone #: [***]	  	Cell Phone: [***]

					
	
	ACCOUNT CONSULTANT/RESPONSIBLE INDIVIDUAL (Order contact if different from or in addition to Sales Rep Information)
	Name:	  	Phone #:	  	E-Mail:

  

			
	QIS ENGINEERING CONTACT INFORMATION
		
	SE / PE	  	SME
		
	Name: Stan Zhubrak	  	Name:
	Phone: [***]	  	Phone:
	Pager:	  	Pager:
	Cell Phone:	  	Cell Phone:

					
			
	 August 23, 2004/QMR # 1100407
	  	Page 2	  	10-15-01
	 Amending OMR# 67647, 93462 & 97572
	  	© 2001 Qwest Communications Corporation	  	WEB
	 	  	CONFIDENTIAL	  	 

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	 [GRAPHIC APPEARS HERE]
	  	 QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
 or QWEST TOTAL ADVANTAGE AGREEMENT
 HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
 BACKUP AND INTERNET ACCESS ORDER FORM

  

			
	Fax:	 	Fax:
	Email: [***]	 	Email:

 COLOCATION SERVICES 
  
 ETHERNET PRICING TABLES 
  
 Precise Burstable Ethernet - Primary Ports – Usage MRC’s are per Mbps; 95th percentile measurement2

  

															
	 Level

	  	Action

	  	 Minimum
 Usage
 (Mbps)/Port

	  	 Qty
 (Ports)

	  	 Unit
 NRC/Port

	  	 Unit
 MRC/Mbps

	  	 Total
 NRC

	  	 Minimum
 MRC

	 100 Mbps Port - Minimum
	  	Disconnect	  	 	  	2	  	 	  	 	  	 	  	 
	Usage above Minimum:	  	 	  	 	  	 	  	 	  	 	  	 

  
 Aggregate Precise
Burstable?    Yes  x    No   ̈ 
 If “Yes”, then individual per-port minimums do not apply. 
 If “Yes”, then the Aggregate Precise Burstable Ethernet Usage Minimum shall be [***] Dollars ($[***]) (as more fully described in Section 3 Usage Minimum below). 
  
 Aggregate Precise Burstable Ethernet4 (Stepped) 
  

							
	 Model (Install)

	  	 	  	 Total Ethernet
 MRC/Mbps
 ($/Mbps)

	  	 Installation NRC

	 	  	0 <=    150 Mbps	  	$[***] per Mbps	  	 
	 	  	150.01 <=    200 Mbps	  	$[***] per Mbps	  	 
	 	  	200.01 <=    300 Mbps	  	$[***] per Mbps	  	 
	 	  	300.01 <=    400 Mbps	  	$[***] per Mbps	  	 
	 IN-ACC-H-PBAGG
	  	400.01 <=    500 Mbps	  	$[***] per Mbps	  	Priced per Port,
	 	  	500.01 <=    600 Mbps	  	$[***] per Mbps	  	see Table below
	 	  	600.01 <=    700 Mbps	  	$[***] per Mbps	  	 
	 	  	700.01 <=    800 Mbps	  	$[***] per Mbps	  	 
	 	  	800.01 <=    900 Mbps	  	$[***] per Mbps	  	 
	 	  	900.01 <= 1,900 Mbps	  	$[***] per Mbps	  	 
	 	  	1,900.01 <=                    	  	$[***] per Mbps	  	 

  
 4. If Customer elects “Aggregate
Burstable Pricing,” then Customer’s usage samples are taken from each circuit every 5 minutes throughout the month. Samples are taken for both in-bound utilization as well as out-bound utilization. For each circuit, the higher of inbound
and outbound for each 5 minute interval throughout the month will be sorted, and the 95th percentile of those items will be computed. The sum of these 95th percentiles for all of the customer’s circuits will be used as the basis for the
month’s bill. Charges are applied using a stepped or “metered” methodology such that Customer’s traffic will be billed incrementally at each volume tier. By way of example and not limitation, if the total of the Customer’s
95th percentile measures on their circuits is 160 Mbps, the first 150 Mbps of such total would be billed at the 0-150 Mbps tier, and the remaining 10 Mbps would be billed at the 150 01-200 Mbps tier. Note that the tiers in this example are for
illustrative purposes only and the actual tiers are included in the above pricing table. 
  
 Port Quantities and NRC for Aggregate Precise Burstable Ethernet5 

 
 Existing Aggregate Precise Burstable
Customer?    Yes   ̈    No  x 
 If “Yes”, then provide existing Account ID #:            and specify previous OMR#, if applicable:

 If “Yes”, is this Order Form intended to:  ̈ add new Ports x change (upgrade/downgrade) existing Ports  ̈ disconnect existing Ports 

 

									
	 Install Model

	  	Maximum Port Level

	  	NRC/
Port

	  	Qty of Ports

	  	Requested Action

	 IN-INS-1000PB
	  	Up to 1000 Mbps (Gigabit)	  	$[***]	  	2	  	Add New Ports

  
 5. If Customer elects “Aggregate
Precise Burstable Ethernet,” then Customer must specify the quantity of each port model and the requested action for such port(s). 
  

									
	 TOTAL COMMITMENTS

	 	 	 	 NRC

	  	Minimum MRC

	 	 	Add Totals:	 	 	  	[***]	  	[***]
	 Waived Totals:
	 	 	 	(%)	  	 	  	 
	 	 	Ethernet Port:	 	100%	  	[***]	  	N/A
	 	 	Total Waived Discounts:	 	 	  	[***]	  	N/A
	 	 	Non-Waived TOTALS:	 	 	  	 	  	[***]

  
 Other Rates, Discounts and Terms
and Conditions: 
  

	1.	Minimum Service Term. Notwithstanding the Minimum Service Term described in Section 5 of the Dedicated Hosting Service Exhibit, the term for each Service ordered hereunder
shall commence on the Start of Service Date for the Service installed pursuant to this Order Form and will expire coterminous with the Agreement OMR number 93462. 

  

					
	 August 23, 2004/OMR #: 1100407
 Amending OMR# 67647.
93462 & 97572
	  	 Page 3
 © 2001 Qwest Communications
Corporation
 CONFIDENTIAL
	  	 10-15-01
 WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	 QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
 or QWEST TOTAL ADVANTAGE AGREEMENT
 HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
 BACKUP AND INTERNET ACCESS ORDER FORM

  
 2. Revenue Commitment.
This order does not change the Contributing Hosting Charges described in Sections 3(d) and 4 of the Agreement as amended in OMR# 93462 
  
 3. Usage Minimum. During each month of the Term, Customer will generate at least [***] Dollars ($[***]) of Aggregate Precise Burstable Ethernet Revenue (as
hereinafter defined) (“Aggregate Precise Burstable Ethernet Usage Minimum”) Customer shall be billed the higher of the following for Ethernet usage: (i) the Aggregate Precise Burstable Ethernet Usage Minimum or (ii) the sum of the
95th percentile measurements for all of Customer’s ports multiplied by the corresponding $/Mbps rate specified
in the Aggregate Precise Burstable Ethernet table above. Standard per-port usage minimums shall not apply. “Aggregate Precise Burstable Ethernet Revenue” is the aggregate amount, after application of any discounts, charged by Qwest to
Customer for the Ethernet Bandwidth MRCs for the bandwidth and circuits specified herein. “Monthly Revenue” is the aggregate amount, after application of any discounts, charged by Qwest to Customer for the following: Ethernet Bandwidth
MRCs, Rack Space MRCs, Cage Space MRCs, Server Monitoring MRCs, Additional Power MRCs, Additional SOE Work MRCs, Managed Tape Backup Services MRCs and Qwest-provisioned Local Loop Access MRCs for the bandwidth and circuits specified herein.
“Excluded Charges” consists of the following: (i) dedicated access/egress (or related) charges imposed by third parties (such as local exchange carriers); (ii) non-recurring charges (“NRCs”); (iii) COC charges; (iv) taxes; and
(v) surcharges and tax-like surcharges. Excluded Charges do not contribute towards Customer’s attainment of the Aggregate Precise Burstable Ethernet Usage Minimum. If, during any month of the Term, Customer’s Monthly Revenue falls below
the Aggregate Precise Burstable Ethernet Usage Minimum, Customer will pay for each such month the Monthly Revenue billed for the Service plus the difference between the Monthly Revenue and the Aggregate Precise Burstable Ethernet Usage Minimum.

  
 4. Waiver(s): [***] percent ([***]%) of the Hosting Ethernet Port NRCs
specified in this Order Form above are waived provided, however, that in the event (i) the Agreement is terminated prior to completion of the then-effective Term or (ii) any individual component subject to this waiver does not remain installed for a
period of at least twelve (12) consecutive months (“Minimum Installation Term”), Customer shall be required, within thirty (30) days of such termination or insufficient installation, to repay (in addition to any applicable early
termination fees set forth in the Agreement) the amount of the applicable NRC(s) waived pursuant to the Section, [***] Term. The preceding waiver shall not apply to NRCs related to power, nor to third party provider or carrier services that Qwest
purchases on behalf of Customer, pursuant to this Order Form. 
  

  
 This Agreement shall not be binding upon Qwest until countersigned by a Director of Offer
Management for Qwest Qwest reserves the right to withdraw the offer contained herein in the event this Agreement is not executed by Customer and delivered to Qwest on or before September 17, 2004. 
  
 Customer acknowledges by this signature that the signatory has the authority to represent
the company in placing this order. 
  

									
	Customer: SALESFORCE.COM	 	 	 	 	 	Qwest Communications Corporation	 	 
					
	David Schellhase	 	 	 	 	 	John David R. Robertson	 	 
	 Print Name of Customer
	 	 	 	 	 	 Print Name of Qwest Representative
	 	 
					
	 /s/ David Schellhase
	 	 	 	 	 	 /s/ Claudia Connell On behalf of J D Robertson
	 	 
	 Signature of Customer
	 	 	 	 	 	 Signature of Qwest Representative
	 	 
					
	 VP General Counsel
	 	 8/31/04
	 	 	 	Director, IP - Offer Management	 	 
	Title	 	Date	 	 	 	Title	 	Date

  

					
	 August 23, 2004/OMR # 1100407
	 	Page 19	  	10-15-01
	 Amending OMR# 67647, 93462 & 97572
	 	© 2001 Qwest Communications Corporation	  	WEB
	 	 	CONFIDENTIAL	  	 

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  
 AMENDMENT 
 TO 
 THE WEB HOSTING AND INTERNET
ACCESS SERVICE AGREEMENT 
  
 THIS AMENDMENT Five (5) (this
“Amendment”) to the Web Hosting and Internet Access Service Agreement Qwest ID 011592, 058715, 071819 and 086928, by and between Salesforce.com (“Customer”) and Qwest Communications Corporation (or through its subsidiary Qwest
Internet Solutions) (“Qwest”) as may have been previously amended (the “Agreement”) is binding upon Customer’s signature, so long as subsequently accepted by Qwest (“the Amendment Effective Date”) All capitalized
terms used herein which are not defined herein shall have the definition as set forth in the Agreement. (Qwest and Customer are collectively referred to herein as the “Parties”). The Parties hereby agree to amend the Agreement with this
Amendment as follows: 
  
 1. Revenue Commitment. The
Contributing Hosting Charges described in Sections 3(d) and 4 of the Agreement is increased to [***] Dollars ($[***]). 
  
 2. Section II.5 is of the Agreement is deleted and replaced as follows: 
  
 II.5. NRC Waiver(s): Qwest may waive the NRCs described in Section 11.4 above provided, however, that in the event
(i) the Agreement is terminated prior to completion of the then-effective Term or (ii) any individual component subject to this waiver does not remain installed for a period of at least twelve (12) consecutive months (“Minimum Installation
Term”), Customer shall be required, within thirty (30) days of such termination or insufficient installation, to repay (in addition to any applicable early termination fees set forth in the Agreement) the amount of the applicable NRC(s) waived,
[***]. The preceding waiver shall not apply to NRCs related to power, nor to third party provider or carrier services that Qwest purchases on behalf of Customer. 
  
 3. Hosting Order Form. The Order Form attached hereto expressly supersedes any previous Order Forms. 
  
 4. Add Language. A new Section II. 21 is added to the Agreement as
follows: 
  
 II.21 One-Time Right of First Refusal Option on
Additional Released Cage Space. Upon the first instance after the execution of this Amendment, when Qwest Hosting Operations releases cage space in excess of 50 square feet at Qwest’s Sunnyvale I CyberCenter (“Released Cage
Space”), Qwest agrees to make commercially reasonable efforts to notify Customer of the Released Cage Space prior to offering to any other Qwest customer or potential customer, and extend a one-time right for Customer to either a) order a
portion or all of the Released Cage Space at mutually agreeable rates via execution of a Qwest Hosting Order Form; or b) order a Right of First Refusal (ROFR) on a portion of or the entire Released Cage Space (“One Time Right”) at a rate
of $[***] MRC per square foot; or c) waive the One Time Right. Customer will also be charged a $[***] NRC for the One Time Right. Ordering or reservation of Released Cage Space will be subject to the availability of adequate power to meet
Customer’s power requirements Within five business days of Customer’s receipt of Qwest’s notice of Released Cage Space, Customer shall provide Qwest with written notification specifying Customer’s election of a), b) or c). If
Customer elects either a) or b), then the Qwest Account Team shall contact Customer to commence the ordering process. If Customer elects c), then Customer has waived its One Time Right and Qwest may market Released Cage Space without encumbrance
from Customer. Moreover, if Qwest does not receive notice from Customer within five business days then Customer is deemed to have waived its One Time Right and Qwest may market Released Cage Space without encumbrance from Customer. After invoking
the One-Time Right, Qwest will use commercially reasonable efforts to notify Customer of any available space at the Sunnyvale I CyberCenter on an ongoing basis. Additionally, Customer may periodically submit a request for space within the
CyberCenter to receive updates or current status on available in the Sunnyvale I CyberCenter. Failure of Qwest to notify Customer of available space after the One-Time Right shall not constitute a breach by Qwest under this provision. 
  
 5. BGP Amendment (OMR# 67647) 
  

	(a.)	Section 1. (a) of the BGP Amendment is deleted and replaced by the following: 

  

At Customer’s request, Qwest shall permit Customer to implement Border Gateway Protocol (“BGP”) functionality into the Service to enable
Customer to utilize an unlimited number of Alternate Providers present at Qwest. Customer will follow Qwest rules and policies on establishing presence within Qwest property. Alternate Providers needing to establish new presence are dependent on
Qwest review and approval, including space and power availability/approval, such approval not to be unreasonably withheld. It is the responsibility of the customer to notify Qwest of any Alternate Provider access request. For all circuits, Customer
shall pay all appropriate cross connect and access rates and charges applicable for such circuits under the Agreement. 
  

	(b.)	Section 1 (g) of the BGP Amendment is deleted. 

  

					
	OMR # 1102822	  	Page 1	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEB

 6. Alternate Providers Other Than Those Used for Internet Traffic 
  
 Customer will also be allowed to install circuits other than those used for
Internet Traffic from Alternate Providers present at Qwest. Customer will follow Qwest rules and policies on establishing presence within Qwest property. Alternate Providers needing to establish new presence are dependent on Qwest review and
approval, including space and power availability/approval, such approval not to be unreasonably withheld. It is the responsibility of the customer to notify Qwest of any Alternate Provider access request. For all circuits, Customer shall pay all
appropriate cross connect and access rates and charges applicable for such circuits under the Agreement. 
  
 7. Add Alternate Provider List. The list of Alternate Provider authorized by Qwest to have a presence in Qwest POPs is attached hereto as Exhibit 1 and incorporated into the Agreement by
reference. In the event Qwest plans to remove an Alternate Provider with whom Customer has circuits from the approved list, Qwest will use commercially reasonable efforts to notify Customer prior to such removal. 
  
 8. Miscellaneous. All other terms and conditions in the Agreement or any
attachments thereto, including without limitation, those relating to rate changes and Customer’s existing term, revenue and/or utilization commitment(s), shall remain in full force and effect (unless modified herein) and be binding upon the
Parties. This Amendment and the Agreement set forth the entire understanding between the Parties as to the subject matter herein, and supersede any prior written or verbal statements, representations, and agreements concerning the subject matter
hereof, in the event there are any inconsistencies between the two documents, the terms of this Amendment shall control. 
  
 This Amendment shall not be binding upon Qwest until signed by Customer and countersigned by a Qwest Director of Offer Management. Qwest reserves the right to withdraw
the offer contained herein in the event this Amendment is not executed by Customer and delivered to Qwest on or before March 31, 2005. 
  
 IN WITNESS WHEREOF, an authorized representative of each Party has executed this Amendment as of the date of full execution by Qwest as set forth below.

  

									
	QUEST COMMUNICATION CORPORATION	 	 	 	SALESFORCE.COM
					
	 By:
	 	 /s/ Allison Frees On behalf of J D Robertson
	 	 	 	 By:
	 	 /s/ David Schellhase

	 Name:
	 	 John David R. Robertson
	 	 	 	 Name:
	 	David Schellhase
	 Title:
	 	IP Product and Offer Management	 	 	 	 Title:
	 	VP & General Counsel
	 Date:
	 	3/2/05	 	 	 	 Date:
	 	25 Feb, 2005

  

					
	OMR # 1102822	  	Page 2	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  
 EXHIBIT 1 
 QWEST APPROVED ALTERNATE PROVIDER/CLEC VENDOR LIST 
 FOR QWEST POPS/CYBER CENTERS 
  
 The
following Alternate Provider/CLEC Vendors are approved by Qwest to have a presence in Qwest’s POPs/CyberGenters as of the Amendment Effective Date*: 
  

	
	Qwest Approved Alternate Provider/CLEC Vendors*
	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

	 [***]

  

			
	 Qwest approved IXC Vendors

	  	 Regions Served

	 [***]
	  	Nation-wide
	 [***]
	  	Southeast, Southwest, Central and East Coast
	 [***]
	  	Southeast, the eight state region
	 [***]
	  	PA, WV, and the midwest out to IL
	 [***]
	  	Pacific NW
	 [***]
	  	MN - Duluth area
	 [***]
	  	Nation-wide (40 States)
	 [***]
	  	Southeast, TX to VA
	 [***]
	  	KY, TN, OH and IN

  

					
	OMR # 1102822	  	Page 3	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEB

			
	 [***]
	  	Mississippi Corridor
	 [***]
	  	Nation-wide
	 [***]
	  	Northeast, New England and the DelMarVa Peninsula
	 [***]
	  	Great Lates Region
	 [***]
	  	Greater MN, extending into contiguous states
	 [***]
	  	Nation-wide
	 [***]
	  	IN, IL & MI
	 [***]
	  	Nation-wide (37 States)

  
 [***] 
  
 [***] 
  

					
	OMR # 1102822	  	Page 4	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

					
	[GRAPHIC APPEARS HERE]	 	 QWEST DEDICATED HOSTING SERVICES , INTERNET MASTER SERVICE
 or QWEST TOTAL ADVANTAGE AGREEMENT
 HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
 BACKUP AND INTERNET ACCESS ORDER FORM

  
 Shaded sections are mandatory
fields that MUST be filled out for your order to be processed and provisioned! 
 Click “F1” and view the status bar for help text. 

ORDER INFORMATION 
  
 I-Link Document Content ID Number: 

			
		
	Internal Customer Order?  Yes   ̈  No   ̈  If “Yes”, PO #:	 	Qwest Cyber Center Location: SUNNYVALE
	New Account:  ̈	 	Contract Length: 1 Year
	Existing Hosting Account #: 56645712	 	Customer Invoice/Discount Group ID #:
	 Select service actions needed on this form: (check all that apply)
 Install items: x Disconnect items:  ̈ Change Pricing of Items:
x (see order line item dropdown to specify items)
	 	Monthly Estimated Revenue (for credit approval):
	 	Click to Choose Sales Opportunity ID: NA Contract Renewal
	 	Click to Choose Credit Approval ID: NA Contract Renewal
	Full Hosting Disconnect:  ̈ Disconnect reason:	 	CRN:            (This Customer Reference Number is provided when a reservation is granted for a Partner center
only)
	Records/Admin Change Click to Choose If “Other”:	 
	Customer Desired Turn-Up Date:	 	 

			
	Order Date / Customer Signed Date:        (Date customer signed this form.)	  	OMR Number: 1102822 (mandatory for non-standard pricing)

			
	Signed By:        (Customer employee name)	 	Comments:
	Number of Servers/Devices to be installed:(Not for billing, must enter quantity, must match item quantity on Equipment Summary Worksheet and Network
diagram.)Basic:        Server Monitoring:        Enhanced:        Premium:        
Perf 995:
	        Perf
99.95:        Managed:        Managed Switch/Router:

  
 For help with OMR, click here:
[***] 
 Qwest Total Advantage (QTA) QTA Contract Information (fields for QTA contracts only, if QTA, all fields in RED below and above are
mandatory) 

			
	 QTA Term & Revenue Commitment
 Contract: Click to Choose If other, specify:
	 	Product Code: Click to Choose If other:            Note: If Qwest Total Advantage (QTA), Select the corresponding QTA
Revenue Commitment Milestone.
	QTA Contract Signed Date:	 	QTA Contract Signed By: (Customer Name)

 Contract Code #:            Note: If a
Contributory or Recipient Qwest Total Advantage service, enter appropriate QTA contract code. If stand-alone service, enter the product-specific contract code. 
 Customer Existing Discount Group ID #            Note: A New Discount Group ID and a Master Contract Account are required with New Qwest Total Advantage Contracts. If this
is a new QTA contract, Submit the Master Contract Account and Discount Group ID Request Form at the following URL: [***] 
  

							
	PRIMARY CUSTOMER CONTACT	 	CUSTOMER BILLING ADDRESS
	Company Name: Salesforce.com	 	Name: Salesforce.com
	Customer Contact Name:	 	Address:
	Address: THE LANDMARK@ONE MARKET SUITE 300	 	City:
	City: San Francisco	 	State:	 	Zip:
	State: CA	 	Zip: 94105-1517	 	Phone Number
	Phone #:	 	Fax #:	 	Fax:
	User access password (optional):	 	 	 	 

  

					
	ADMINISTRATIVE CONTACT	 	TECHNICAL CONTACT (PRIMARY)	 	TECHNICAL CONTACT (SECONDARY)
	 Name: Dick Belcher
	 	 Name: Christopher Amen-Kroeger
	 	 Name:

	 Phone: [***]
	 	 Phone: [***]
	 	 Phone:

	 Pager:
	 	 Pager:
	 	 Pager:

	 Cell Phone:
	 	 Cell Phone:
	 	 Cell Phone:

	 Email: [***]
	 	 Email: [***]
	 	 Email:

  

			
	QWEST Sales Representative Information	 	Partner/Affiliate/Reseller Name:

					
	 Sales Rep Name: Greg Harper
	 	 Sales Channel ID: NBA Major
	 	 Partner Rep Name:

	 Sales Rep ID: T65D
	 	 Sales Group ID: [***]
	 	 Partner Rep ID:

	 Sales Rep Phone #: [***]
	 	 Comment:
	 	 Partner Rep Phone #:

	 Sales Rep E-Mail: [***]
	 	 	 Partner Rep E-Mail:

	 Sales Manager Name: Jason Ford
	 	 	 Partner Group ID:

  

			
	QIS Sales Representative Information (Order contact if different from or in addition to Sales Rep Information)
	 Name: Lisa Gardner
	 	 E-mail: [***]

	 Phone #: [***]
	 	 Cell Phone:

	ACCOUNT CONSULTANT/RESPONSIBLE INDIVIDUAL (Order contact if different from or in addition to Sales Rep Information)

					
	 Name:
	 	 Phone #:
	 	 E-mail:

			
	QWEST ENGINEERING CONTACT INFORMATION
	SE /PE	 	SME
	 Name: Bill Brightwell
	 	 Name:

	 Phone: [***]
	 	 Phone:

	 Pager:
	 	 Pager:

	 Cell Phone:
	 	 Cell Phone:

	 Fax:
	 	 Fax:

  

					
	 OMR # 1102822
 Amending OMR# 67647.93462.97572 &
1100407
	  	 Page 5
 Copyright © 2005 Qwest All Rights Reserved.
 CONFIDENTIAL
	  	  
 WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	 	 QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
 or QWEST TOTAL ADVANTAGE AGREEMENT
 HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
 BACKUP AND INTERNET ACCESS ORDER FORM

		
	 Email: [***]
	 	 Email:

  
 COLOCATION SERVICES 

 
 CAGE SPACE 
  

															
	 Description

	  	Action

	  	Qty

	  	Unit NRC

	  	Unit
MRC/Cage

	  	Total
NRC

	  	Total
MRC

	 720 Sq.Ft. Cage Unit (includes 30 110VAC, 20A power circuit)
	  	Change
Pricing	  	[***]	  	Existing
Service	  	$	[***]	  	Existing
Service	  	$	[***]

  
 ADDITIONAL POWER CIRCUITS

  

															
	 Description

	  	Action

	  	Qty of
Circuits

	  	Unit
NRC/Circuit

	  	Unit
MRC/Circuit

	  	Total
NRC

	  	Total
MRC

	 110VAC, 20A
	  	Change
Pricing	  	[***]	  	Existing
Service	  	$	[***]	  	Existing
Service	  	$	[***]
	 220VAC, 30A
	  	Change
Pricing	  	[***]	  	Existing
Service	  	$	[***]	  	Existing
Service	  	$	[***]
	 220VAC, 60A Phase 3 Power
	  	Change
Pricing	  	[***]	  	Existing
Service	  	$	[***]	  	Existing
Service	  	$	[***]
	 220VAC, 20A
	  	Change
Pricing	  	[***]	  	Existing
Service	  	$	[***]	  	Existing
Service	  	$	[***]
	 2220VAC, 30A Phase 3 Power
	  	Change
Pricing	  	[***]	  	Existing
Service	  	$	[***]	  	Existing
Service	  	$	[***]

  
 ETHERNET PRICING
TABLES 
  
 Aggregate Precise
Burstable?    Yes  x    No   ̈ 
  
 If “Yes”, then individual per-port minimums do not apply. 
  
 If “Yes”, then the Aggregate Precise Burstable Ethernet Usage Minimum shall be
[***] Dollars ($[***]). 
  
 Aggregate Precise Burstable Ethernet4 (Stepped) 
  

							
	 Model (Install)

	  	 Level

	  	 Total Ethernet
MRC/Mbps
($/Mbps)

	  	Installation NRC

	 IN-ACC-H-
 PBAGG
	  	            0 <=    150 Mbps	  	$[***]  per Mbps	  	Priced per Port,
see Table below
	  	   150.01 <=    200 Mbps	  	$[***]  per Mbps	  
	  	   200.01 <=    300 Mbps	  	$[***]  per Mbps	  
	  	   300.01 <=    400 Mbps	  	$[***]  per Mbps	  
	  	   400.01 <=    500 Mbps	  	$[***]  per Mbps	  
	  	   500.01 <=    600 Mbps	  	$[***]  per Mbps	  
	  	   600.01 <=    700 Mbps	  	$[***]  per Mbps	  
	  	   700.01 <=    800 Mbps	  	$[***]  per Mbps	  
	  	   800.01 <=    900 Mbps	  	$[***]  per Mbps	  
	  	   900.01 <= 1,900 Mbps	  	$[***]  per Mbps	  
	  	1,900.01 <=	  	$[***]  per Mbps	  

  

	4	If Customer elects “Aggregate Burstable Pricing,” then Customer’s usage samples are taken from each circuit every 5 minutes throughout the month.
Samples are taken for both in-bound utilization as well as out-bound utilization. For each circuit, the higher of inbound and outbound for each 5 minute interval throughout the month will be sorted, and the 95th percentile of those items will be computed. The sum of these 95th percentiles for all of the customer’s circuits will be used as the basis for the month’s bill Charges are applied using a stepped or “metered” methodology such that Customer’s
traffic will be billed incrementally at each volume tier. By way of example and not limitation, if the total of the Customer’s 95th percentile measures on their circuits is 15 Mbps. the first 10 Mbps of such total would be billed at the 0-10 Mbps tier, and the remaining 5 Mbps would be billed at the 10-20 Mbps tier. Note that the tiers in this example
are for illustrative purposes only and the actual tiers are included in the above pricing table. 

  
 Port Quantities and NRC for Aggregate Precise Burstable Ethernet5 

 
 Existing Aggregate Precise Burstable
Customer?    Yes  x    No   ̈ 
  
 If “Yes”, then provide existing Account ID
#:             and specify previous OMR#, if applicable: 1100407 
  
 If “Yes”, is this Order Form intended to:  ̈ add new
Ports  ̈ change (upgrade/downgrade) existing Ports  ̈ disconnect existing Ports 
  

					
	OMR # 1102822	  	Page 6	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
	  	or QWEST TOTAL ADVANTAGE AGREEMENT
	  	HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
	  	BACKUP AND INTERNET ACCESS ORDER FORM

  

									
	 Install Model

	  	Maximum Port Level

	 	NRC /Port

	  	Qty of
Ports

	  	 Requested Action

	IN-INS-1000PB	  	Up to 1000 Mbps
(Gigabit)	 	Existing
Service	  	2	  	Renewal

  

	5.	If Customer elects “Aggregate Precise Burstable Ethernet”, then Customer must specify the quantity of each port model and the requested action for such port(s).

  
 ADDITIONAL SERVICES (Monthly Recurring Charges)

  

													
	 Description

	  	Action

	  	Qty

	  	Unit

	  	Price

	  	Total MRC

	 Additional Standard Operating Environment Work (SOE) – hourly rate as used
	  	ADD
ONLY	  	 	  	per hour	  	$	[***]	  	$	 
	 Additional Standard Operating Environment Work (SOE) – monthly bundle 5 hrs.
	  	ADD
ONLY	  	 	  	per month	  	$	[***]	  	$	 
	 Additional Standard Operating Environment Work (SOE) – monthly bundle 40 hrs.
	  	ADD
ONLY	  	 	  	per month	  	$	[***]	  	$	 
	 Additional Standard Operating Environment Work (SOE) – monthly bundle 160 hrs.
	  	ADD
ONLY	  	 	  	per month	  	$	[***]	  	$	 
	 Scheduled Tape Change Service (per server, monthly)
	  	ADD
ONLY	  	 	  	per month	  	$	[***]	  	$	 

  
 NETWORK CROSS-CONNECT and CYBER
CENTER ACCESS CHARGE (CCA) (Limit: 10 Maximum, see Offer Management for exceptions)  
  

															
	 Description

	  	Action

	  	Qty

	  	Unit
NRC

	  	 Unit
 MRC

	  	 Total
 NRC

	  	Total MRC

	 Cross Connect
	  	 	  	 	  	 	  	 	 	  	 	  	 	 
	 OC-3 Cross Connect
	  	Change
Pricing	  	1	  	N/A	  	$	[***]	  	N/A	  	$	[***]
	 DS-1 Cross Connect
	  	Change
Pricing	  	1	  	N/A	  	$	[***]	  	N/A	  	$	[***]
	 Cyber Center Access Charge (CCA)
	  	 	  	 	  	 	  	 	 	  	 	  	 	 
	 DS-1 Cyber Center Access Charge (CCA)
	  	Change
Pricing	  	1	  	N/A	  	$	[***]	  	N/A	  	$	[***]
	 Name of the contact(s) to receive LOA/CFA from Qwest Provisioning:
	  	 	  	 	  	Email or Fax # for the
LOA/CFA contact:
	 Name of the carrier customer is using:
	  	 	  	 	  

  
 8. Alternate network carrier
connections are allowed on an ICB basis or for services Qwest does not provide. 
  
 CUSTOM CONFIGURATIONS (Authorization and pricing provided by Qwest’s Offer Management Group) 
  

															
	 DESCRIPTION

	  	Action

	  	Qty of
Supported
Routers

	  	Unit NRC

	  	Unit MRC per
Supported
Router

	  	Total
NRC

	  	Total
MRC

	 BGP support per customer router (contract addendum required through Offer Management)
	  	Change
Pricing	  	1	  	N/A	  	$	[***]	  	N/A	  	$	[***]

  

							
	 TOTAL COMMITMENTS:

	  	NRC

	  	Minimum MRC

	 Change Pricing Totals:
	  	$	[***]	  	$	[***]
	 Non Waived TOTALS:
	  	$	[***]	  	$	[***]
	
	 ORDER NOTES AND COMMENTS

  
 Other Rates, Discounts and Terms
and Conditions: 
  

	1.	Minimum Service Term. Notwithstanding the Minimum Service Term described in Section 5 of the Dedicated Hosting Service Exhibit, the term for each Service ordered hereunder
shall commence on the Start of Service Date for the Service installed pursuant to this Order Form and shall continue for Twelve (12) calendar months from the Start of Service Date (the “Minimum Service Term”). 

  

					
	OMR # 1102822	  	Page 7	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEB

			
	 	  	CONFIDENTIAL TREATMENT REQUESTED

  
 *** Confidential treatment has been
requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and
Exchange Commission. 
  

			
	[GRAPHIC APPEARS HERE]	  	QWEST DEDICATED HOSTING SERVICES, INTERNET MASTER SERVICE
or QWEST TOTAL ADVANTAGE AGREEMENT
HOSTING SERVICES-DEDICATED HOSTING, MANAGED TAPE
BACKUP AND INTERNET
ACCESS ORDER FORM

  

	2.	CyberCenter: The pricing set forth herein shall only apply to Ethernet Connections and Hosting Services (collectively, the “Services”) provisioned to Customer at
Qwest’s SUNNYVALE Cybercenter (“Customer Site”). This Agreement shall be amended in writing to include additional Qwest CyberCenters. All other services at additional Qwest facilities or Cybercenters shall be ordered and priced
separately and shall be provided by Qwest subject to availability. 

  
 This Agreement shall not be binding upon Qwest until countersigned by a Director of Offer Management for Qwest. Qwest reserves the right to withdraw the offer contained herein in the event this Agreement is not executed by Customer and
delivered to Qwest on or before January 31, 2005. 
  
 Customer acknowledges by
this signature that the signatory has the authority to represent the company in placing this order. 
  

									
	 Customer: SALESFORCE.COM
  
 DAVID SCHELLHASE
	 	 	 	 	 	 Qwest Communications Corporation
  
 John David R. Robertson

	 Print Name of Customer
	 	 	 	 	 	 Print Name of Qwest Representative

				
	 /s/ David Schellhase
	 	  	 	 	 	 /s/ Allison Frees On behalf of J D Robertson

	 Signature of Customer
	 	 	 	 	 	 Signature of Qwest Representative
	 	 
					
	 VP & General Counsel, Feb 25, 2005
	 	 	 	 	 	 Director, IP - Offer Management
	 	3/2/05
	 Title
	 	 Date
	 	 	 	 Title
	 	Date

  

					
	OMR # 1102822	  	Page 8	  	Copyright © 2005 Qwest. All Rights Reserved.
	Amending OMR# 67647, 93462, 97572 & 1100407	  	CONFIDENTIAL	  	WEBAmended and Restated Credit Agreement

 Exhibit 10.1 
  

  
 

 
  
 AMENDED AND RESTATED CREDIT
AGREEMENT 
  
 dated as of May 19, 2005 
  
 among 
  
 YELLOW ROADWAY CORPORATION, 
  
 The CANADIAN BORROWERS and UK BORROWERS Parties Hereto, 
  
 The Lenders Party Hereto, 
  
 BANK OF AMERICA, N.A. 
 SUNTRUST BANK,

 as Syndication Agents, 
  
 U.S. BANK NATIONAL ASSOCIATION 
 WACHOVIA BANK,
NATIONAL ASSOCIATION, 
 as Documentation Agents, 
  
 JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, 
 as
Canadian Agent, 
  
 J.P. MORGAN EUROPE LIMITED, 
 as UK Agent, 
  
 and 
  
 JPMORGAN CHASE BANK, N.A. 
 as Administrative Agent 
  

  
 J.P. MORGAN SECURITIES INC., 
 as Sole Bookrunner and Sole Lead Arranger 
  

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page

		
	ARTICLE I	  	 
		
	 Definitions
	  	 
			
	 SECTION 1.01.
	  	Defined Terms	  	1
	 SECTION 1.02.
	  	Classification of Loans and Borrowings	  	36
	 SECTION 1.03.
	  	Terms Generally	  	36
	 SECTION 1.04.
	  	Accounting Terms; GAAP	  	37
	 SECTION 1.05.
	  	Foreign Currency Calculations	  	37
		
	ARTICLE II	  	 
		
	The Credits	  	 
			
	 SECTION 2.01.
	  	Commitments	  	37
	 SECTION 2.02.
	  	Loans and Borrowings	  	38
	 SECTION 2.03.
	  	Requests for Revolving Borrowings	  	39
	 SECTION 2.04.
	  	Canadian Bankers’ Acceptances	  	41
	 SECTION 2.05.
	  	Swingline Loans	  	44
	 SECTION 2.06.
	  	Letters of Credit	  	46
	 SECTION 2.07.
	  	Funding of Borrowings	  	52
	 SECTION 2.08.
	  	Interest Elections	  	53
	 SECTION 2.09.
	  	Termination and Reduction of Commitments	  	54
	 SECTION 2.10.
	  	Increase in Commitments	  	55
	 SECTION 2.11.
	  	Repayment of Loans; Evidence of Debt	  	56
	 SECTION 2.12.
	  	Prepayment of Loans	  	57
	 SECTION 2.13.
	  	Fees	  	58
	 SECTION 2.14.
	  	Interest	  	60
	 SECTION 2.15.
	  	Alternate Rate of Interest	  	61
	 SECTION 2.16.
	  	Increased Costs	  	62
	 SECTION 2.17.
	  	Break Funding Payments	  	63
	 SECTION 2.18.
	  	Taxes	  	64
	 SECTION 2.19.
	  	Payments Generally; Pro Rata Treatment; Sharing of Set-offs	  	70
	 SECTION 2.20.
	  	Mitigation Obligations; Replacement of Lenders	  	72
	 SECTION 2.21.
	  	Designation of Subsidiary Borrowers	  	73
		
	ARTICLE III	  	 
		
	Representations and Warranties	  	 
			
	 SECTION 3.01.
	  	Organization; Powers	  	74
	 SECTION 3.02.
	  	Authorization; Enforceability	  	74
	 SECTION 3.03.
	  	Governmental Approvals; No Conflicts	  	74

  

 i 

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page

	 SECTION 3.04.
	  	Financial Condition; No Material Adverse Change	  	75
	 SECTION 3.05.
	  	Properties; Insurance	  	75
	 SECTION 3.06.
	  	Litigation and Environmental Matters	  	75
	 SECTION 3.07.
	  	Compliance with Laws and Agreements	  	76
	 SECTION 3.08.
	  	Investment and Holding Company Status	  	76
	 SECTION 3.09.
	  	Taxes	  	76
	 SECTION 3.10.
	  	ERISA	  	76
	 SECTION 3.11.
	  	Subsidiaries; Ownership of Capital Stock	  	76
	 SECTION 3.12.
	  	Disclosure	  	76
		
	ARTICLE IV	  	 
		
	Conditions	  	 
			
	 SECTION 4.01.
	  	Effective Date	  	77
	 SECTION 4.02.
	  	Each Credit Event	  	78
		
	ARTICLE V	  	 
		
	Affirmative Covenants	  	 
			
	 SECTION 5.01.
	  	Financial Statements; Ratings Change and Other Information	  	79
	 SECTION 5.02.
	  	Notices of Material Events	  	80
	 SECTION 5.03.
	  	Existence; Conduct of Business	  	80
	 SECTION 5.04.
	  	Payment of Obligations	  	81
	 SECTION 5.05.
	  	Maintenance of Properties; Insurance	  	81
	 SECTION 5.06.
	  	Books and Records; Inspection Rights	  	81
	 SECTION 5.07.
	  	Compliance with Laws	  	81
	 SECTION 5.08.
	  	Use of Proceeds and Letters of Credit	  	81
	 SECTION 5.09.
	  	Additional Subsidiary Guarantors	  	82
	 SECTION 5.10.
	  	USF Credit Agreement	  	82
		
	ARTICLE VI	  	 
		
	Negative Covenants	  	 
			
	 SECTION 6.01.
	  	Subsidiary Indebtedness	  	83
	 SECTION 6.02.
	  	Liens	  	83
	 SECTION 6.03.
	  	Fundamental Changes	  	84
	 SECTION 6.04.
	  	Acquisitions	  	84
	 SECTION 6.05.
	  	Asset Sales	  	85
	 SECTION 6.06.
	  	Transactions with Affiliates	  	85
	 SECTION 6.07.
	  	Financial Covenants	  	85
	 SECTION 6.08.
	  	YRCMI	  	85

  

 ii 

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page

		
	ARTICLE VII	  	 
		
	Events of Default	  	 
		
	ARTICLE VIII	  	 
		
	The Agents	  	 
		
	ARTICLE IX	  	 
		
	Collection Allocation Mechanism	  	 
	 SECTION 9.01.
	  	Implementation of CAM	  	90
	 SECTION 9.02.
	  	Letters of Credit	  	91
		
	ARTICLE X	  	 
		
	Guarantee	  	 
		
	ARTICLE XI	  	 
		
	Miscellaneous	  	 
			
	 SECTION 11.01.
	  	Notices	  	95
	 SECTION 11.02.
	  	Waivers; Amendments	  	96
	 SECTION 11.03.
	  	Expenses; Indemnity; Damage Waiver	  	97
	 SECTION 11.04.
	  	Successors and Assigns	  	99
	 SECTION 11.05.
	  	Survival	  	102
	 SECTION 11.06.
	  	Counterparts; Integration; Effectiveness	  	102
	 SECTION 11.07.
	  	Severability	  	103
	 SECTION 11.08.
	  	Right of Setoff	  	103
	 SECTION 11.09.
	  	Governing Law; Jurisdiction; Consent to Service of Process	  	103
	 SECTION 11.10.
	  	WAIVER OF JURY TRIAL	  	104
	 SECTION 11.11.
	  	Headings	  	104
	 SECTION 11.12.
	  	Confidentiality	  	104
	 SECTION 11.13.
	  	Conversion of Currencies	  	105
	 SECTION 11.14.
	  	USA Patriot Act	  	105

  

 iii 

 SCHEDULES: 
  

					
			
	Schedule 1.01A	  	—	  	Initial Subsidiary Guarantors
			
	Schedule 1.01B	  	—	  	Mandatory Cost Formulae
			
	Schedule 2.01	  	—	  	Lenders and Commitments
			
	Schedule 2.06	  	—	  	Existing YRC Letters of Credit
			
	Schedule 2.19	  	—	  	Payment Instructions
			
	Schedule 3.11	  	—	  	Subsidiaries
			
	Schedule 6.02	  	—	  	Existing Liens

  
 EXHIBITS: 
  

					
	Exhibit A	  	—	  	Form of Assignment and Assumption
			
	Exhibit B-1	  	—	  	Form of Borrowing Subsidiary Agreement
			
	Exhibit B-2	  	—	  	Form of Borrowing Subsidiary Termination
			
	Exhibit C	  	—	  	Form of Issuing Bank Agreement
			
	Exhibit D	  	—	  	Form of Subsidiary Guarantee Agreement

  

 iv 

 AMENDED AND RESTATED CREDIT AGREEMENT dated as of May 19, 2005 among YELLOW ROADWAY CORPORATION, a
Delaware corporation (the “Company”), the CANADIAN BORROWERS (as defined below), the UK BORROWERS (as defined below), the LENDERS party hereto, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, as Canadian Agent, J.P. MORGAN EUROPE
LIMITED, as UK Agent, and JPMORGAN CHASE BANK, N.A., as Administrative Agent. 
  
 PRELIMINARY STATEMENTS 
  
 WHEREAS, the Company, Meridian IQ (UK) Limited, as a UK Borrower, Reimer Express Lines LTD./Reimer Express LTEE, as a Canadian Borrower, certain Lenders, the Canadian Agent, the UK Agent and the Administrative Agent are parties to that
certain Credit Agreement, dated as of September 10, 2004 (as amended, restated, supplemented or otherwise modified prior to the date hereof, the “Existing Credit Agreement”); and 
  
 WHEREAS, the Company, the UK Borrowers, the Canadian Borrowers, the Lenders,
the Canadian Agent, the UK Agent and the Administrative Agent have agreed to amend and restate the Existing Credit Agreement in its entirety. 
  
 NOW, THEREFORE, in consideration of the mutual covenants herein, as well as other good and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged, the parties hereto agree that the Existing Credit Agreement is hereby amended and restated in its entirety as of the date hereof as follows: 
  
 ARTICLE I 
  
 Definitions 
  
 SECTION 1.01. Defined Terms. As used in this Agreement, the following terms have the meanings specified below: 
  
 “ABR”, when used in reference to any Loan or Borrowing,
refers to whether such Loan, or the Loans comprising such Borrowing, are bearing interest at a rate determined by reference to the Alternate Base Rate. 
  
 “Acceptance” means a Draft issued by a Canadian Borrower and accepted by a Canadian Tranche Lender pursuant to this Agreement.

  
 “Acceptance Proceeds” means the cash proceeds
derived from the sale of a specified Acceptance before deduction of the Stamping Fee. 
  
 “Acquisition” means any transaction, or any series of related transactions, consummated on or after the date of this Agreement, by which the Company or any of its Subsidiaries (a) acquires any going
business or all or substantially all of the assets of any firm, corporation or limited liability company, or division thereof, whether through purchase of assets, merger or otherwise or (b) directly or indirectly acquires (in one transaction or as
the most recent transaction in a series of transactions) at least a majority (in number of votes) of the securities of 

  

 
a corporation which have ordinary voting power for the election of directors (other than securities having such power only by reason of the happening of a
contingency) or a majority (by percentage or voting power) of the outstanding ownership interests of a partnership or limited liability company. 
  
 “Adjusted Consolidated EBITDA” means for any period, Consolidated EBITDA for such period, adjusted by (a) deducting therefrom the amount
of all Capital Expenditures for such period and (b) adding thereto cash proceeds of Asset Sales received for such period in an aggregate amount not to exceed any deduction under clause (a) above for such period. 
  
 “Adjusted LIBO Rate” means, with respect to any Eurocurrency
Borrowing by the Company for any Interest Period, an interest rate per annum (rounded upwards, if necessary, to the next 1/16 of 1%) equal to (a) the LIBO Rate for such Interest Period multiplied by (b) the Statutory Reserve Rate. 
  
 “Administrative Agent” means JPMorgan Chase Bank, N.A., in
its capacity as administrative agent for the Lenders hereunder. 
  
 “Administrative Questionnaire” means an Administrative Questionnaire in a form supplied by the Administrative Agent. 
  
 “Affiliate” means, with respect to a specified Person, another Person that directly, or indirectly through one or more intermediaries,
Controls or is Controlled by or is under common Control with the Person specified. 
  
 “Agents” means, collectively, the Administrative Agent, the Canadian Agent and the UK Agent. 
  
 “Alternate Base Rate” means, for any day, a rate per annum equal to the greatest of (a) the Prime Rate in effect on such day, (b) the
Base CD Rate in effect on such day plus 1% and (c) the Federal Funds Effective Rate in effect on such day plus 1⁄2 of 1%. Any change in the Alternate Base Rate due to a change in the Prime Rate, the Base CD Rate or the Federal Funds Effective
Rate shall be effective from and including the effective date of such change in the Prime Rate, the Base CD Rate or the Federal Funds Effective Rate, respectively. 
  
 “Alternative Currency” means any currency other than US Dollars that is freely available, freely
transferable and freely convertible into US Dollars and in which dealings in deposits are carried on in the London interbank market, provided that at the time of the issuance, amendment, renewal or extension of any Letter of Credit denominated in a
currency other than US Dollars, Euro, Pounds Sterling and Canadian Dollars, such other currency is reasonably acceptable to the Administrative Agent and the Issuing Bank in respect of such Letter of Credit. 
  
 “Alternative Currency LC Exposure” means, at any time, the
sum of (a) the US Dollar Equivalent of the aggregate undrawn and unexpired amount of all outstanding Alternative Currency Letters of Credit at such time plus (b) the US Dollar Equivalent of the aggregate principal amount of all LC Disbursements in
respect of Alternative Currency Letters of Credit that have not yet been reimbursed at such time. 
  

 2 

 “Alternative Currency Letter of Credit” means a Letter of Credit denominated in an
Alternative Currency. 
  
 “Applicable Agent”
means (a) with respect to a Loan or Borrowing denominated in US Dollars, and with respect to any payment hereunder that does not relate to a particular Loan or Borrowing, the Administrative Agent, (b) with respect to a Loan or Borrowing denominated
in Canadian Dollars, the Canadian Agent, and (c) with respect to a Loan or Borrowing denominated in Pounds Sterling or Euro, the UK Agent. 
  
 “Applicable Rate” means 
  
 (a) on and after the Fitch Pricing Grid Election Date, for any day, with respect to any Eurocurrency Revolving Loan, or with respect to
the facility fees payable hereunder, or with respect to any Letter of Credit participation fee under Section 2.13(b), as the case may be, the applicable rate per annum set forth below under the caption “Eurocurrency Spread”, “Stamping
Fee Rate” or “Facility Fee Rate”, as the case may be, based upon the ratings by Moody’s, S&P and Fitch, respectively, applicable on such date to the Index Debt: 
  

										
	 Index Debt Ratings:

	  	 Eurocurrency
 Spread

	 	 	Stamping Fee
Rate

	 	 	 Facility Fee
 Rate

	 
	 Category 1
 Baa1 by Moody’s, BBB+ by S&P, BBB+
by Fitch or better
	  	0.400	%	 	0.400	%	 	0.100	%
	 Category 2
 Baa2 by Moody’s, BBB by S&P or BBB
by Fitch
	  	0.500	%	 	0.500	%	 	0.125	%
	 Category 3
 Baa3 by Moody’s and BBB- by S&P, or
Baa3 by Moody’s and BBB- by Fitch, or BBB- by S&P and BBB- by Fitch
	  	0.600	%	 	0.600	%	 	0.150	%
	 Category 4
 Baa3 by Moody’s, BBB- by S&P or BBB-
by Fitch
	  	0.700	%	 	0.700	%	 	0.175	%
	 Category 5
 Ba1 by Moody’s, BB+ by S&P or BB+ by
Fitch
	  	0.800	%	 	0.800	%	 	0.200	%
	 Category 6
 Ba2 by Moody’s, BB by S&P or BB by
Fitch or lower
	  	1.000	%	 	1.000	%	 	0.250	%

  
 For
purposes of the foregoing, (i) if Moody’s, S&P or Fitch shall not have in effect a rating for the Index Debt (other than by reason of the circumstances referred to in the last sentence of this definition), then such rating agency shall be
deemed to have established a rating in Category 6; (ii) if two ratings fall within the same Category and the other rating falls within one Category higher or lower than the Category of the two same 

  

 3 

 
ratings, the Applicable Rate shall be determined by reference to the Category of the two same ratings; (iii) if two ratings fall within the same Category and
the other rating falls within a Category two or more Categories above the Category of the two same ratings, the Applicable Rate shall be determined by reference to the Category that is one Category above the Category of the two same ratings; (iv) if
two of the ratings fall within the same Category and the other rating is two or more Categories below the two same ratings, the Applicable Rate shall be determined by reference to the Category that is one Category below the Category of the two same
ratings; provided, that if two ratings fall within Category 3 and the other rating falls within Category 5, the Applicable Rate shall be determined by reference to Category 3; (v) if each of the ratings fall within different Categories, the
Applicable Rate shall be determined based on the Category of the middle rating; provided, that if the middle rating is Baa3 by Moody’s or BBB- by S&P or BBB- by Fitch, the Applicable Rate shall be determined by reference to Category
3; and (vi) if the ratings established or deemed to have been established by Moody’s, S&P or Fitch for the Index Debt shall be changed (other than as a result of a change in the rating system of Moody’s, S&P or Fitch), such change
shall be effective as of the date on which it is first announced by the applicable rating agency, irrespective of when notice of such change shall have been furnished by the Company to the Administrative Agent and the Lenders pursuant to Section
5.01 or otherwise. Each change in the Applicable Rate shall apply during the period commencing on the effective date of such change and ending on the date immediately preceding the effective date of the next such change. If the rating system of
Moody’s, S&P or Fitch shall change, or if any such rating agency shall cease to be in the business of rating corporate debt obligations, the Company and the Lenders shall negotiate in good faith to amend this definition to reflect such
changed rating system or the unavailability of ratings from such rating agency and, pending the effectiveness of any such amendment, the Applicable Rate shall be determined by reference to the rating most recently in effect prior to such change or
cessation. 
  
 and 
  
 (b) at all other times, for any day, with respect to any
Eurocurrency Revolving Loan, or with respect to the facility fees payable hereunder, or with respect to any Letter of Credit participation fee under Section 2.13(b), as the case may be, the applicable rate per annum set forth below under the caption
“Eurocurrency Spread”, “Stamping Fee Rate” or “Facility Fee Rate”, as the case may be, based upon the ratings by Moody’s and S&P, respectively, applicable on such date to the Index Debt: 
  

										
	 Index Debt Ratings:

	  	 Eurocurrency
 Spread

	 	 	Stamping Fee
Rate

	 	 	 Facility Fee
 Rate

	 
	 Category 1
 Baa1 or BBB+ or better
	  	0.400	%	 	0.400	%	 	0.100	%
	 Category 2
 Baa2 or BBB
	  	0.500	%	 	0.500	%	 	0.125	%
	 Category 3
 Baa3 and BBB-
	  	0.600	%	 	0.600	%	 	0.150	%
	 Category 4
 Baa3 or BBB-
	  	0.700	%	 	0.700	%	 	0.175	%
	 Category 5
 Ba1 or BB+
	  	0.800	%	 	0.800	%	 	0.200	%
	 Category 6
 Ba2 and BB or lower
	  	1.000	%	 	1.000	%	 	0.250	%

  

 4 

 For purposes of the foregoing, (i) if either Moody’s or S&P shall not have in
effect a rating for the Index Debt (other than by reason of the circumstances referred to in the last sentence of this definition), then such rating agency shall be deemed to have established a rating in Category 6; (ii) if the ratings established
or deemed to have been established by Moody’s and S&P for the Index Debt shall fall within different Categories, the Applicable Rate shall be based on the higher of the two ratings, unless one of the two ratings is two or more Categories
lower than the other, in which case the Applicable Rate shall be determined by reference to the Category next below that of the higher of the two ratings; and (iii) if the ratings established or deemed to have been established by Moody’s and
S&P for the Index Debt shall be changed (other than as a result of a change in the rating system of Moody’s or S&P), such change shall be effective as of the date on which it is first announced by the applicable rating agency,
irrespective of when notice of such change shall have been furnished by the Company to the Administrative Agent and the Lenders pursuant to Section 5.01 or otherwise. Each change in the Applicable Rate shall apply during the period commencing on the
effective date of such change and ending on the date immediately preceding the effective date of the next such change. If the rating system of Moody’s or S&P shall change, or if either such rating agency shall cease to be in the business of
rating corporate debt obligations, the Company and the Lenders shall negotiate in good faith to amend this definition to reflect such changed rating system or the unavailability of ratings from such rating agency and, pending the effectiveness of
any such amendment, the Applicable Rate shall be determined by reference to the rating most recently in effect prior to such change or cessation. 
  
 “Approved Fund” has the meaning assigned to such term in Section 11.04. 
  
 “Assessment Rate” means, for any day, the annual assessment rate in effect on such day that is payable by a
member of the Bank Insurance Fund classified as “well-capitalized” and within supervisory subgroup “B” (or a comparable successor risk classification) within the meaning of 12 C.F.R. Part 327 (or any successor provision) to the
Federal Deposit Insurance Corporation for insurance by such Corporation of time deposits made in US Dollars at the offices of such member in the United States; provided that if, as a result of any change in any law, rule or regulation, it is no
longer possible to determine the Assessment Rate as aforesaid, then the Assessment Rate shall be such annual rate as shall be determined by the Administrative Agent to be representative of the cost of such insurance to the Lenders. 
  
 “Asset Sale” means any sale, transfer or other disposition
by the Company or any of its Subsidiaries to any Person (including by way of redemption by such Person) of any asset (including, without limitation, any capital stock or other securities of, or equity interests in, another Person) other than (a)
sales of inventory for fair value in the ordinary course of business, (b) sales or other dispositions of obsolete, uneconomic or worn-out assets (including trucks, 

  

 5 

 
tractors, tires, trailers or terminals and related equipment and real property and related fixtures) in the ordinary course of business, (c) sales by the
Company or any Subsidiary of Receivables under Permitted Receivables Facilities, (d) sales or other dispositions of assets by the Company or a Subsidiary to the Company or a Wholly-Owned Subsidiary, and (e) nonexclusive licenses of patents,
copyrights, trademarks, trade secrets and other intellectual property to an Affiliate of the Company. 
  
 “Assignment and Assumption” means an assignment and assumption entered into by a Lender and an assignee (with the consent of any party
whose consent is required by Section 11.04), and accepted by the Administrative Agent, in the form of Exhibit A or any other form approved by the Administrative Agent. 
  
 “Attributable Debt” means, as of any date of determination thereof, the net present value (discounted
according to GAAP at the cost of debt implied in the lease) of the obligations of the lessee for rental payments during the then remaining term of any applicable lease in connection with a Sale and Leaseback Transaction. 
  
 “Attributable Receivables Indebtedness” at any time means
the principal amount of Indebtedness which (i) if a Permitted Receivables Facility is structured as a secured lending agreement, constitutes the principal amount of such Indebtedness or (ii) if a Permitted Receivables Facility is structured as a
purchase agreement, would be outstanding at such time under the Permitted Receivables Facility if same were structured as a secured lending agreement rather than a purchase agreement. 
  
 “Availability Period” means the period from and including the Effective Date to but excluding the earlier
of the Maturity Date and the date of termination of the Commitments. 
  
 “Base CD Rate” means the sum of (a) the Three-Month Secondary CD Rate multiplied by the Statutory Reserve Rate plus (b) the Assessment Rate. 
  
 “Board” means the Board of Governors of the Federal Reserve System of the United States of America.

  
 “Borrower” means the Company, any Canadian
Borrower or any UK Borrower. 
  
 “Borrowing”
means Loans (including one or more Swingline Loans) of the same Class, Type and currency, made, converted or continued on the same date and, in the case of Eurocurrency Loans, as to which a single Interest Period is in effect, or Acceptances issued
on the same date and having the same maturity date. 
  
 “Borrowing Minimum” means (a) in the case of a Borrowing (other than ABR Revolving Loans and Swingline Loans) denominated in US Dollars, $1,000,000, (b) in the case of a Borrowing of ABR Revolving Loan, $1,000,000, (c) in
the case of a Borrowing (other than Swingline Loans) denominated in Canadian Dollars, C$1,000,000, (d) in the case of a Borrowing (other than Swingline Loans) denominated in Pounds Sterling, £500,000, (e) in the case of a Borrowing (other than
Swingline Loans) denominated in Euro, €1,000,000, (f) in the case of a US Tranche Swingline Loan, $250,000, (g) in the case of a Canadian Tranche Swingline Loan, 

  

 6 

 
C$100,000, (h) in the case of a UK Tranche Swingline Loan denominated in Pounds Sterling, £100,000, and (i) in the case of a UK Tranche Swingline Loan
denominated in Euro, €100,000. 
  
 “Borrowing
Multiple” means (a) in the case of a Borrowing (other than Swingline Loans) denominated in US Dollars, $1,000,000, (b) in the case of a Borrowing (other than Swingline Loans) denominated in Canadian Dollars, C$500,000, (c) in the case of a
Borrowing (other than Swingline Loans) denominated in Pounds Sterling, £500,000, (d) in the case of a Borrowing (other than Swingline Loans) denominated in Euro, €500,000, (e) in the case of a US Tranche Swingline Loan, $50,000, (f) in
the case of a Canadian Tranche Swingline Loan, C$100,000, (g) in the case of a UK Tranche Swingline Loan denominated in Pounds Sterling, £100,000, and (h) in the case of a UK Tranche Swingline Loan denominated in Euro, €100,000.

  
 “Borrowing Request” means a request by a
Borrower for a Revolving Borrowing or a Borrowing of Acceptances in accordance with Section 2.03. 
  
 “Borrowing Subsidiary Agreement” means a Borrowing Subsidiary Agreement substantially in the form of Exhibit B-1. 
  
 “Borrowing Subsidiary Termination” means a Borrowing
Subsidiary Termination substantially in the form of Exhibit B-2. 
  
 “Business Day” means any day that is not a Saturday, Sunday or other day on which commercial banks in New York City are authorized or required by law to remain closed; provided, that (a) when used in connection with
a Eurocurrency Loan denominated in US Dollars, the term “Business Day” shall also exclude any day on which banks are not open for dealings in deposits in US Dollars in the London interbank market, (b) when used in connection with a Loan
denominated in Pounds Sterling, “Business Day” shall also exclude any day on which banks are not open for dealings in deposits in Pounds Sterling in the London interbank market, (c) when used in connection with a Loan denominated in
Canadian Dollars or an Acceptance, the term “Business Day” shall also exclude any day on which banks are not open for dealings in deposits in Canadian Dollars in Toronto and (d) when used in connection with a Loan denominated in Euro, the
term “Business Day” shall also exclude (i) any day on which the TARGET payment system is not open for the settlement of payments in Euro and (ii) any day on which banks in London are authorized or required by law to remain closed.

  
 “Calculation Period” means, in the case of
any Permitted Acquisition, the Test Period most recently ended prior to the date of any such Permitted Acquisition for which financial statements are available. 
  

“CAM” means the mechanism for the allocation and exchange of interests in Loans, participations in Letters of Credit and other
extensions of credit under the several Tranches and collections thereunder established under Article IX. 
  
 “CAM Exchange” means the exchange of the Lender’s interests provided for in Article IX. 
  

 7 

 “CAM Exchange Date” means the first date on which there shall occur (a) any event
referred to in clause (h) or (i) of Article VII in respect of the Company or (b) an acceleration of Loans pursuant to Article VII. 
  
 “CAM Percentage” means, as to each Lender, a fraction, expressed as a decimal, of which (a) the numerator shall be the aggregate US
Dollar Equivalent (determined on the basis of Exchange Rates prevailing on the CAM Exchange Date) of the sum, without duplication, of (i) the Obligations owed to such Lender (whether or not at the time due and payable), (ii) the LC Exposure of such
Lender and (iii) the Swingline Exposure of such Lender, in each case immediately prior to the occurrence of the CAM Exchange Date, and (b) the denominator shall be the aggregate US Dollar Equivalent (as so determined) of the sum, without
duplication, of (A) the Obligations owed to all the Lenders (whether or not at the time due and payable), (B) the aggregate LC Exposures of all the Lenders and (c) the aggregate Swingline Exposures of all the Lenders, in each case immediately prior
to the occurrence of the CAM Exchange Date; provided that, for purposes of clause (a) above, the Obligations owed to the Swingline Lender will be deemed not to include any Swingline Loans except to the extent provided in clause (a)(iii) above.

  
 “Canadian Agent” means JPMorgan Chase Bank,
N.A., Toronto Branch, in its capacity as Canadian administrative agent for the Canadian Tranche Lenders hereunder. 
  
 “Canadian Base Rate” means, on any day, the annual rate of interest equal to the greater of: 
  
 (a) the annual rate of interest determined by the Canadian Agent as the
annual rate of interest announced from time to time by the Canadian Agent as its prime rate in effect at its principal office in Toronto on such day for determining interest rates on Canadian Dollar denominated commercial loans in Canada; and

  
 (b) the annual rate of interest equal to the sum of (A) the
CDOR BA Rate (using a maturity of one month) in effect on such day and (B) 1% per annum. 
  
 “Canadian Base Rate”, when used in reference to any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such Borrowing, are bearing interest at a rate determined by reference to the
Canadian Base Rate. 
  
 “Canadian Borrower” means
any Canadian Subsidiary that has been designated as such pursuant to Section 2.21 and that has not ceased to be a Canadian Borrower as provided in such Section. 
  

“Canadian Dollars” or “C$” means the lawful money of Canada. 
  
 “Canadian Subsidiary” means any Subsidiary that is
incorporated or otherwise organized under the laws of Canada or any province thereof. 
  
 “Canadian Tranche” means the Canadian Tranche Commitments, the Canadian Tranche Revolving Loans, the Acceptances, the Canadian Tranche LC Exposure and the Canadian Tranche Swingline Loans. 

 

 8 

 “Canadian Tranche Commitment” means, with respect to each Canadian Tranche Lender, the
commitment of such Canadian Tranche Lender to make Canadian Tranche Revolving Loans, to accept Drafts and to acquire participations in Letters of Credit issued under the Canadian Tranche and Canadian Tranche Swingline Loans hereunder, expressed as
an amount representing the maximum aggregate amount of such Canadian Tranche Lender’s Canadian Tranche Exposure hereunder, as such commitment may be (a) reduced from time to time pursuant to Section 2.09, (b) increased from time to time
pursuant to Section 2.10 and (c) reduced or increased from time to time pursuant to assignments by or to such Lender pursuant to Section 11.04. The initial amount of each Canadian Tranche Lender’s Canadian Tranche Commitment is set forth on
Schedule 2.01, or in the Assignment and Assumption pursuant to which Canadian Tranche Lender shall have assumed its Canadian Tranche Commitment, as applicable. The aggregate amount of the Canadian Tranche Commitments on the date hereof is
$25,000,000. 
  
 “Canadian Tranche Exposure”
means, with respect to any Canadian Tranche Lender at any time, the US Dollar Equivalent of the sum at such time, without duplication, of (a) such Lender’s Canadian Tranche Percentage of the sum of the principal amounts of the outstanding
Canadian Tranche Revolving Loans and the face amounts of the outstanding Acceptances, plus (b) the aggregate amount of such Lender’s Canadian Tranche LC Exposure and Canadian Tranche Swingline Exposure at such time. 
  
 “Canadian Tranche LC Exposure” means, at any time, the sum
of (a) the aggregate undrawn amount of all outstanding Letters of Credit issued under the Canadian Tranche denominated in US Dollars at such time, (b) the US Dollar Equivalent of the aggregate undrawn amount of all outstanding Letters of Credit
issued under the Canadian Tranche denominated in an Alternative Currency at such time and (c) the aggregate amount of all LC Disbursements in respect of Letters of Credit issued under the Canadian Tranche that have not yet been reimbursed by or on
behalf of the applicable Borrower at such time. The Canadian Tranche LC Exposure of any Canadian Tranche Lender at any time shall be its Canadian Tranche Percentage of the total Canadian Tranche LC Exposure at such time. 
  
 “Canadian Tranche Lender” means a Lender with a Canadian
Tranche Commitment. 
  
 “Canadian Tranche
Percentage” means, with respect to any Canadian Tranche Lender, the percentage of the total Canadian Tranche Commitments represented by such Lender’s Canadian Tranche Commitment. If the Canadian Tranche Commitments have terminated or
expired, the Canadian Tranche Percentages shall be determined based upon the Canadian Tranche Commitments most recently in effect, giving effect to any assignments. 
  
 “Canadian Tranche Revolving Borrowing” means a Borrowing comprised of Canadian Tranche Revolving Loans or
Acceptances. 
  
 “Canadian Tranche Revolving
Loan” means a Loan made by a Canadian Tranche Lender pursuant to Section 2.01(b). Each Canadian Tranche Revolving Loan made to the Company shall be denominated in US Dollars and shall be a Eurocurrency Loan or an ABR 

  

 9 

 
Loan, and each Canadian Tranche Revolving Loan made to a Canadian Borrower shall be denominated in Canadian Dollars and shall be a Canadian Base Rate Loan.

  
 “Canadian Tranche Swingline Exposure” means,
at any time, the aggregate principal amount of all Canadian Tranche Swingline Loans outstanding at such time. The Canadian Tranche Swingline Exposure of any Canadian Tranche Lender at any time shall be its Canadian Tranche Percentage of the total
Canadian Tranche Swingline Exposure at such time. 
  
 “Canadian Tranche Swingline Lender” means JPMorgan Chase Bank, N.A., Toronto Branch, in its capacity as lender of Canadian Tranche Swingline Loans hereunder. 
  
 “Canadian Tranche Swingline Loan” means a Loan made by the Canadian Tranche Swingline Lender to a Canadian
Borrower pursuant to Section 2.05. 
  
 “Capital
Expenditures” means, with respect to any Person, all expenditures by such Person which should be capitalized in accordance with GAAP and, without duplication, the amount of Capitalized Lease Obligations incurred by such Person. 

 
 “Capitalized Lease Obligations” means, with respect to
any Person, all rental obligations of such Person which, under GAAP, are or will be required to be capitalized on the books of such Person, in each case taken at the amount thereof accounted for as indebtedness in accordance with such principles.

  
 “CDOR BA Rate” means (i) with respect to any
Acceptance accepted by a Schedule I Bank, the yearly rate of interest determined by the Canadian Agent to be equivalent to the average of the yields applicable to banker’s acceptances denominated in Canadian Dollars for Schedule I Banks for any
specified maturity quoted on the Reuters Screen CDOR page under “Canadian Interbank Bid BA Rates” on the day of determination (or on the preceding day, if such day is not a Business Day) and (ii) with respect to any Acceptance accepted by
a Canadian Tranche Lender other than a Schedule I Bank, subject to section 2.04(j), the lesser of (A) such yearly rate of interest determined as set forth under clause (i) plus 0.10% per annum and (B) the arithmetic average (as determined by the
Canadian Agent) of the percentage discount rates (expressed as a decimal and rounded upward, if necessary, to the nearest 1/100 of 1%) quoted to the Canadian Agent by such non-Schedule I Bank as the percentage discount rate at which such bank would,
in accordance with its normal practices, at approximately 10:00 a.m., Toronto time, on such day, be prepared to purchase bankers’ acceptances accepted by such bank having a face amount and term comparable to the face amount and term of such
Acceptance. For the purposes of such pricing, the Canadian Agent shall notify the Canadian Tranche Lenders of the CDOR BA Rate applicable to them as soon as is reasonably practicable. 
  
 “Change in Control” means (a) the acquisition of ownership, directly or indirectly, beneficially or of
record, by any Person or group (within the meaning of the Securities Exchange Act of 1934 and the rules of the Securities and Exchange Commission thereunder as in effect on the date hereof), of Equity Interests representing more than 35% of the
aggregate ordinary voting power represented by the issued and outstanding Equity Interests of the Company; or (b) occupation of a majority of the seats (other than vacant seats) on the board of 

  

 10 

 
directors of the Company by Persons who were neither (i) nominated by the board of directors of the Company nor (ii) appointed by directors so nominated.

  
 “Change in Law” means (a) the adoption of any
law, rule or regulation after the date of this Agreement, (b) any change in any law, rule or regulation or in the interpretation or application thereof by any Governmental Authority after the date of this Agreement or (c) compliance by any Lender or
the Issuing Bank (or, for purposes of Section 2.16(b), by any lending office of such Lender or by such Lender’s or the Issuing Bank’s holding company, if any) with any request, guideline or directive (whether or not having the force of
law) of any Governmental Authority made or issued after the date of this Agreement. 
  
 “Class”, when used in reference to (a) any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such Borrowing, are US Tranche Revolving Loans, US Tranche Swingline Loans, Canadian
Tranche Revolving Loans, Canadian Tranche Swingline Loans, UK Tranche Revolving Loans, or UK Tranche Swingline Loans or whether such Borrowing is a Borrowing of Acceptances, and (b) any Commitment, refers to whether such Commitment is a US Tranche
Commitment, a Canadian Tranche Commitment or a UK Tranche Commitment. 
  
 “Code” means the Internal Revenue Code of 1986, as amended from time to time. 
  
 “Commitment” means a US Tranche Commitment, a Canadian Tranche Commitment or a UK Tranche Commitment. 
  
 “Company” has the meaning assigned to such term in the
heading of this Agreement. 
  
 “Consolidated
EBIT” means, for any period, Consolidated Net Income for such period before deducting therefrom (a) consolidated interest expense of the Company and its Subsidiaries for such period (to the extent that such consolidated interest expense was
deducted in arriving at Consolidated Net Income for such period) and (b) provision for taxes based on income that were included in arriving at Consolidated Net Income for such period, and without giving effect in any event (i) to any extraordinary
gains or any extraordinary losses, (ii) to any gains or losses from sales of assets other than from sales of inventory in the ordinary course of business, (iii) to any writeoff of amortized or deferred financing, legal and accounting costs in
connection with the refinancing of the YRCMI Credit Agreement and (iv) to non-recurring restructuring charges not to exceed $20,000,000 in any 12 month period. 
  

“Consolidated EBITDA” means, for any period, Consolidated EBIT for such period, adjusted by adding thereto the amount of all
amortization of intangibles and depreciation that were deducted in arriving at Consolidated Net Income for such period; it being understood that in determining the Total Leverage Ratio only, Consolidated EBITDA for any period shall be calculated on
a Pro Forma Basis to give effect to any Significant Acquisitions or Significant Asset Dispositions during such period. 
  
 “Consolidated Fixed Charge Coverage Ratio” means, for any period, the ratio of Adjusted Consolidated EBITDA to Consolidated Fixed Charges
for such period. 
  

 11 

 “Consolidated Fixed Charges” means, for any period, the sum, without duplication, of (a)
Consolidated Interest Expense for such period and (b) the amount of all Dividends of the Company and its Subsidiaries paid for such period, other than Dividends paid by a Subsidiary to the Company or to another Subsidiary. 
  
 “Consolidated Indebtedness” means, at any time without
duplication, the aggregate stated balance sheet amount of all Indebtedness (or, (a) if greater, the aggregate face amount of any Indebtedness issued at a discount, (b) with respect to the Roadway Bonds, the aggregate face amount of the Roadway
Bonds, (c) with respect to the USF Bonds from and after the consummation of the USF Merger, the aggregate face amount of the USF Bonds, and (d) with respect to any Indebtedness (x) of any Person acquired pursuant to a Permitted Acquisition and not
incurred in contemplation of such Permitted Acquisition and (y) with an aggregate face amount that is less than the aggregate stated balance sheet amount of such Indebtedness, the aggregate face amount of such Indebtedness) of the Company and its
Subsidiaries at such time (but including, without limitation, all Loans, Capitalized Lease Obligations and guaranties of Indebtedness that would otherwise be included under this definition, but excluding any contingent obligations in respect of
letters of credit). For the avoidance of doubt, Consolidated Indebtedness includes all Attributable Receivables Indebtedness and excludes all Indebtedness not reflected on the consolidated balance sheet of the Company and its Subsidiaries.

  
 “Consolidated Interest Expense” means, for
any period, the sum of the total consolidated interest expense of the Company and its Subsidiaries for such period (calculated without regard to any limitations on the payment thereof) plus, without duplication, (a) that portion of Capitalized Lease
Obligations of the Company and its Subsidiaries representing the interest factor for such period, (b) the interest component of any lease payment under Attributable Debt transactions paid by the Company and its Subsidiaries for such period and (c)
the interest component of all Attributable Receivable Indebtedness of the Company and its Subsidiaries for such period; provided that the amortization of deferred financing, legal and accounting costs with respect to this Agreement (including
the Existing Credit Agreement), the YRCMI Credit Agreement and any Senior Notes in each case shall be excluded from Consolidated Interest Expense to the extent same would otherwise have been included therein. 
  
 “Consolidated Net Income” means, for any period, the net
income (or loss) of the Company and its Subsidiaries for such period, determined on a consolidated basis (after any deduction for minority interests), provided that (a) in determining Consolidated Net Income, the net income of any other
Person which is not a Subsidiary of the Company or is accounted for by the Company by the equity method of accounting shall be included only to the extent of the payment of cash dividends or cash distributions by such other Person to the Company or
a Subsidiary thereof during such period, (b) the net income of any Subsidiary of the Company (other than the Company) shall be excluded to the extent that the declaration or payment of cash dividends or similar cash distributions by that Subsidiary
of that net income is not at the date of determination permitted by operation of its charter or any agreement, instrument or law applicable to such Subsidiary and (c) the net income (or loss) of any other Person acquired by the Company or a
Subsidiary of the Company in a pooling of interests transaction for any period prior to the date of such acquisition shall be excluded. 
  

 12 

 “Consolidated Net Worth” means, at any date, the consolidated net worth of the Company
and its Subsidiaries at such date, provided that, for purposes of calculating the foregoing, all of the 3.375% Contingent Convertible Senior Notes and all of the 5% Contingent Convertible Senior Notes shall be deemed to be Indebtedness, and
not Equity Interests, until the applicable part of any of such Senior Notes is converted into common stock of the Company. 
  
 “Contingent Obligation” means, as to any Person, any obligation of such Person as a result of such Person being a general partner of any
other Person, unless the underlying obligation is expressly made non-recourse as to such general partner, and any obligation of such Person guaranteeing any Indebtedness, Capitalized Lease Obligations, or dividends (“primary obligations”)
of any other Person (the “primary obligor”) in any manner, whether directly or indirectly, including, without limitation, any obligation of such Person, whether or not contingent, (i) to purchase any such primary obligation or any property
constituting direct or indirect security therefor, (ii) to advance or supply funds (x) for the purchase or payment of any such primary obligation or (y) to maintain working capital or equity capital of the primary obligor or otherwise to maintain
the net worth or solvency of the primary obligor, (iii) to purchase property, securities or services primarily for the purpose of assuring the owner of any such primary obligation of the ability of the primary obligor to make payment of such primary
obligation or (iv) otherwise to assure or hold harmless the holder of such primary obligation against loss in respect thereof; provided, however, that the term Contingent Obligation shall not include endorsements of instruments for
deposit or collection in the ordinary course of business. The amount of any Contingent Obligation shall be deemed to be an amount equal to the stated or determinable amount of the primary obligation in respect of which such Contingent Obligation is
made (or, if less, the maximum amount of such primary obligation for which such Person may be liable pursuant to the terms of the instrument evidencing such Contingent Obligation) or, if not stated or determinable, the maximum reasonably anticipated
liability in respect thereof (assuming such Person is required to perform thereunder) as determined by such Person in good faith. 
  
 “Contract Period” has the meaning given to such term in Section 2.04(a). 
  
 “Control” means the possession, directly or indirectly, of the power to direct or cause the direction of
the management or policies of a Person, whether through the ability to exercise voting power, by contract or otherwise. “Controlling” and “Controlled” have meanings correlative thereto. 
  
 “Conversion” means a conversion of a Canadian Base Rate Loan
or an Acceptance pursuant to Section 2.04(l). 
  
 “Default” means any event or condition which constitutes an Event of Default or which upon notice, lapse of time or both would, unless cured or waived, become an Event of Default. 
  
 “Designated Foreign Currency” means Canadian Dollars, Pounds
Sterling or Euro. 
  
 “Discount” has the meaning
given to such term in Section 2.04(e)(i). 
  

 13 

 “Dividend” means, with respect to any Person, that such Person has declared or paid a
dividend, distribution or returned any equity capital to its stockholders, partners or members or authorized or made any other distribution, payment or delivery of property (other than common equity of such Person) or cash to its stockholders,
partners or members as such, or redeemed, retired, purchased or otherwise acquired, directly or indirectly, for a consideration any shares of any class of its capital stock or any partnership or membership interests outstanding on or after the
Effective Date (or any options or warrants issued by such Person with respect to its capital stock or other equity interests), or set aside any funds for any of the foregoing purposes, or shall have permitted any of its Subsidiaries to purchase or
otherwise acquire for a consideration any shares of any class of the capital stock or any partnership or membership interests of such Person outstanding on or after the Effective Date (or any options or warrants issued by such Person with respect to
its capital stock or other equity interests); provided that “Dividends” with respect to any Person shall not include any payments made or required to be made by such Person with respect to any stock appreciation rights, plans,
equity incentive or achievement plans or any similar plans for purposes of compensation of employees of the Company and its Subsidiaries or setting aside of any funds for the foregoing purposes. 
  
 “Domestic Subsidiary” means a Subsidiary incorporated or
organized under the laws of the United States of America, any State thereof or the District of Columbia. 
  
 “Draft” means a blank non-interest bearing bill of exchange within the meaning of the Bills of Exchange Act (Canada) or a blank
depository bill within the meaning of the Depository Bills and Notes Act (Canada), as applicable, drawn by a Canadian Borrower and addressed to a Canadian Tranche Lender, made payable to such Lender, bearer or a clearing house bearing such
distinguishing letters and numbers and being in such form as each Canadian Tranche Lender may require. 
  
 “Effective Date” means the date on which the conditions specified in Section 4.01 are satisfied (or waived in accordance with Section
11.02). 
  
 “EMU Legislation” means the
legislative measures of the European Union for the introduction of, changeover to or operation of the Euro in one or more member states. 
  
 “Environmental Laws” means all laws, rules, regulations, codes, ordinances, orders, decrees, judgments, injunctions, notices or binding
agreements issued, promulgated or entered into by any Governmental Authority, relating in any way to the environment, preservation or reclamation of natural resources, the management, release or threatened release of any Hazardous Material or to
health and safety matters. 
  
 “Environmental
Liability” means any liability, contingent or otherwise (including any liability for damages, costs of environmental remediation, fines, penalties or indemnities), of the Company or any Subsidiary directly or indirectly resulting from or
based upon (a) violation of any Environmental Law, (b) the generation, use, handling, transportation, storage, treatment or disposal of any Hazardous Materials, (c) exposure to any Hazardous Materials, (d) the release or threatened release of any
Hazardous Materials into the environment or (e) any contract, agreement or other consensual arrangement pursuant to which liability is assumed or imposed with respect to any of the foregoing. 
  

 14 

 “Equity Interests” means shares of capital stock, partnership interests, membership
interests in a limited liability company, beneficial interests in a trust or other equity ownership interests in a Person, and any warrants, options or other rights entitling the holder thereof to purchase or acquire any such equity interest;
provided, however, that (i) all of the 3.375% Contingent Convertible Senior Notes and all of the 5% Contingent Convertible Senior Notes shall be deemed Indebtedness, and not Equity Interests, until the applicable part of any of such
notes is converted into common stock of the Company and (ii) any other instruments evidencing Indebtedness convertible into or exchangeable for common stock of the Company will be deemed Indebtedness and not Equity Interests, unless any such
instruments would be accounted for in accordance with GAAP as shareholders’ equity. 
  
 “ERISA” means the Employee Retirement Income Security Act of 1974, as amended from time to time, and the regulations promulgated thereunder. 
  
 “ERISA Affiliate” means any trade or business (whether or
not incorporated) that, together with the Company, is treated as a single employer under Section 414(b) or (c) of the Code or, solely for purposes of Section 302 of ERISA and Section 412 of the Code, is treated as a single employer under Section 414
of the Code. 
  
 “ERISA Event” means (a) any
“reportable event”, as defined in Section 4043 of ERISA or the regulations issued thereunder with respect to a Plan (other than an event for which the 30-day notice period is waived); (b) the existence with respect to any Plan of an
“accumulated funding deficiency” (as defined in Section 412 of the Code or Section 302 of ERISA), whether or not waived; (c) the filing pursuant to Section 412(d) of the Code or Section 303(d) of ERISA of an application for a waiver of the
minimum funding standard with respect to any Plan; (d) the incurrence by the Company or any of its ERISA Affiliates of any liability under Title IV of ERISA with respect to the termination of any Plan; (e) the receipt by the Company or any ERISA
Affiliate from the PBGC or a plan administrator of any notice relating to an intention to terminate any Plan or Plans or to appoint a trustee to administer any Plan; (f) the incurrence by the Company or any of its ERISA Affiliates of any liability
with respect to the withdrawal or partial withdrawal of the Company or any of its ERISA Affiliates from any Plan or Multiemployer Plan; or (g) the receipt by the Company or any ERISA Affiliate of any notice, or the receipt by any Multiemployer Plan
from the Company or any ERISA Affiliate of any notice, concerning the imposition upon the Company or any of its ERISA Affiliates of Withdrawal Liability or a determination that a Multiemployer Plan is insolvent or in reorganization, within the
meaning of Title IV of ERISA. 
  
 “Euro” or
“€” means the currency constituted by the Treaty on the European Union and as referred to in the EMU Legislation. 
  
 “Eurocurrency”, when used in reference to any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such Borrowing, are
bearing interest at a rate determined by reference to the LIBO Rate with respect to the applicable currency of such Loan or Borrowing. 
  
 “Event of Default” has the meaning assigned to such term in Article VII. 
  

 15 

 “Exchange Rate” means on any day, for purposes of determining the US Dollar Equivalent
of any other currency, the rate at which such other currency may be exchanged into US Dollars at the time of determination on such day on the Reuters WRLD Page for such currency. In the event that such rate does not appear on any Reuters WRLD Page,
the Exchange Rate shall be determined by reference to such other publicly available service for displaying exchange rates as may be agreed upon by the Administrative Agent and the Borrowers, or, in the absence of such an agreement, such Exchange
Rate shall instead be the arithmetic average of the spot rates of exchange of the Administrative Agent in the market where its foreign currency exchange operations in respect of such currency are then being conducted, at or about such time as the
Administrative Agent shall elect after determining that such rates shall be the basis for determining the Exchange Rate, on such date for the purchase of US Dollars for delivery two Business Days later; provided that if at the time of any
such determination, for any reason, no such spot rate is being quoted, the Administrative Agent may use any reasonable method it deems appropriate to determine such rate, and such determination shall be presumed correct absent manifest error.

  
 “Exchange Rate Date” means, if on such date
any outstanding Revolving Credit Exposure is (or any Revolving Credit Exposure that has been requested at such time would be) denominated in a currency other than US Dollars, each of: 
  
 (a) the last Business Day of each calendar month, 
  
 (b) if an Event of Default has occurred and is continuing, the CAM Exchange Date and any other Business Day designated as an
Exchange Rate Date by the Administrative Agent in its sole discretion, and 
  
 (c) each date (with such date to be reasonably determined by the Administrative Agent) that is on or about the date of (i) a Borrowing Request or an Interest Election Request with respect to any Revolving Borrowing or
(ii) each request for the issuance, amendment, renewal or extension of any Letter of Credit or Swingline Loan. 
  
 “Excluded Taxes” means, with respect to any Lender or Issuing Bank, (a) income or franchise or similar taxes imposed on (or measured by)
its net income by the United States of America (or any political subdivision thereof), or by the jurisdiction under which such recipient is organized or incorporated or in which its principal office or any lending office from which it makes Loans
hereunder is located, (b) any branch profit taxes imposed by the United States of America or any similar tax imposed by any other jurisdiction described in clause (a) above, (c) in the case of a US Tranche Lender (other than a Lender that becomes a
US Tranche Lender by operation of the CAM), any withholding tax that is imposed by the United States of America (or any political subdivision thereof) on payments by the Company from an office within such jurisdiction to the extent such tax is in
effect and would apply as of the date such US Tranche Lender becomes a party to this Agreement or relates to payments received by a new lending office designated by such US Tranche Lender and is in effect and would apply at the time such lending
office is designated, (d) in the case of a Canadian Tranche Lender (other than a Lender that becomes a Canadian Tranche Lender by operation of the CAM), any withholding tax that is imposed (i) by Canada (or any political subdivision thereof) on
payments by a Canadian Borrower from an office within such jurisdiction or (ii) by the United States of America (or any 

  

 16 

 
political subdivision thereof) on payments by the Company from an office within such jurisdiction, in either case to the extent such tax is in effect and
would apply as of the date such Canadian Tranche Lender becomes a party to this Agreement or relates to payments received by a new lending office designated by such Canadian Tranche Lender and is in effect and would apply at the time such lending
office is designated, (e) in the case of a UK Tranche Lender (other than a Lender that becomes a UK Tranche Lender by operation of the CAM), any withholding tax that is imposed (i) by the United Kingdom (or any political subdivision thereof) on
payments by a UK Borrower from an office within such jurisdiction or (ii) by the United States of America (or any political subdivision thereof) on payments by the Company from an office within such jurisdiction, in either case to the extent such
tax is in effect and would apply as of the date such UK Tranche Lender becomes a party to this Agreement or relates to payments received by a new lending office designated by such UK Tranche Lender and is in effect and would apply at the time such
lending office is designated, or (f) any withholding tax that is attributable to such Lender’s failure to comply with Section 2.18(e), except, in the case of clause (c), (d) or (e) above, to the extent that such withholding tax shall have
resulted from the making of any payment by a Borrower to a location other than the office designated by the Applicable Agent or such Lender for the receipt of payments of the applicable type from the applicable Borrower. 
  
 “Existing Credit Agreement” has the meaning given to such
term in the Preliminary Statements of this Agreement. 
  
 “Existing USF Letters of Credit” has the meaning given to such term in Section 2.06(k). 
  
 “Existing YRC Letters of Credit” has the meaning given to such term in Section 2.06(k). 
  
 “Exposure” means, with respect to any Lender, such
Lender’s US Tranche Exposure, Canadian Tranche Exposure and UK Tranche Exposure. 
  
 “Facility Office” has the meaning assigned to such term in Section 2.18(f). 
  
 “Federal Funds Effective Rate” means, for any day, the weighted average (rounded upwards, if necessary, to the next 1/100 of 1%) of the
rates on overnight Federal funds transactions with members of the Federal Reserve System arranged by Federal funds brokers, as published on the next succeeding Business Day by the Federal Reserve Bank of New York, or, if such rate is not so
published for any day that is a Business Day, the average (rounded upwards, if necessary, to the next 1/100 of 1%) of the quotations for such day for such transactions received by the Administrative Agent from three Federal funds brokers of
recognized standing selected by it. 
  
 “Financial
Officer” means the chief financial officer, principal accounting officer, treasurer or controller of the Company. 
  
 “Fitch” means Fitch, Inc. 
  
 “Fitch Pricing Grid Election Date” means the date the Company elects that the pricing grid specified in clause (a) of the definition of
Applicable Rate shall be effective (which 

  

 17 

 
date shall be a Business Day), which election shall be made by the Company by written notice received by the Administrative Agent and the Lenders (a) on or
prior to the Effective Date or (b) at all times after the Effective Date, not less than five Business Days prior to the effectiveness of such election. 
  
 “5% Contingent Convertible Senior Note Indenture” means the Indenture, dated as of August 8, 2003 among the Company and Deutsche Bank
Trust Company Americas, as trustee thereunder, as in effect on the Effective Date and as the same may be amended, modified or supplemented from time to time in accordance with the terms hereof and thereof. 
  
 “5% Contingent Convertible Senior Notes” means the
Company’s 5% Contingent Convertible Senior Notes due 2023 issued pursuant to the 5% Contingent Convertible Senior Note Indenture. 
  
 “Foreign Lender” means, as to any Borrower, any Lender that is organized under the laws of a jurisdiction other than that in which such
Borrower is located. For purposes of this definition, the United States of America, each State thereof and the District of Columbia shall be deemed to constitute a single jurisdiction. 
  
 “Foreign Subsidiary” means any Subsidiary that is not a Domestic Subsidiary. 
  
 “GAAP” means generally accepted accounting principles in the
United States of America. 
  
 “Governmental
Authority” means the government of the United States of America, any other nation or any political subdivision thereof, whether state or local, and any agency, authority, instrumentality, regulatory body, court, central bank or other entity
exercising executive, legislative, judicial, taxing, regulatory or administrative powers or functions of or pertaining to government. 
  
 “Guarantee” of or by any Person (the “guarantor”) means any obligation, contingent or otherwise, of the guarantor guaranteeing
or having the economic effect of guaranteeing any Indebtedness or other obligation of any other Person (the “primary obligor”) in any manner, whether directly or indirectly, and including any obligation of the guarantor, direct or
indirect, (a) to purchase or pay (or advance or supply funds for the purchase or payment of) such Indebtedness or other obligation or to purchase (or to advance or supply funds for the purchase of) any security for the payment thereof, (b) to
purchase or lease property, securities or services for the purpose of assuring the owner of such Indebtedness or other obligation of the payment thereof, (c) to maintain working capital, equity capital or any other financial statement condition or
liquidity of the primary obligor so as to enable the primary obligor to pay such Indebtedness or other obligation or (d) as an account party in respect of any letter of credit or letter of guaranty issued to support such Indebtedness or obligation;
provided, that the term Guarantee shall not include endorsements for collection or deposit in the ordinary course of business. 
  
 “Hazardous Materials” means all explosive or radioactive substances or wastes and all hazardous or toxic substances, wastes or other
pollutants, including petroleum or petroleum distillates, asbestos or asbestos containing materials, polychlorinated biphenyls, radon 

  

 18 

 
gas, infectious or medical wastes and all other substances or wastes of any nature regulated pursuant to any Environmental Law. 
  
 “Indebtedness” means, as to any Person, without duplication,
(i) all indebtedness (including principal, interest, fees and charges) of such Person for borrowed money or for the deferred purchase price (deferred in excess of 90 days) of property or services, (ii) the maximum amount available to be drawn or
paid under all letters of credit, bankers’ acceptances, bank guaranties and similar obligations issued for the account of such Person and all unpaid drawings in respect of such letters of credit, bankers’ acceptances and similar
obligations, (iii) all Indebtedness of the types described in clause (i), (ii), (iv), (v), (vi), (vii) or (viii) of this definition secured by any Lien on any property owned by such Person, whether or
not such Indebtedness has been assumed by such Person (provided that, if the Person has not assumed or otherwise become liable in respect of such Indebtedness, such Indebtedness shall be deemed to be in an amount equal to the fair market
value of the property to which such Lien relates as determined in good faith by such Person), (iv) the aggregate amount of all Capitalized Lease Obligations of such Person, (v) all obligations of such Person to pay a specified purchase price for
goods or services, whether or not delivered or accepted, which constitute take-or-pay obligations, (vi) all Contingent Obligations of such Person, (vii) all obligations under any Swap Agreement or under any similar type of agreement, except that if
any agreement relating to such obligation provides for the netting of amounts payable by and to such Person thereunder or if any such agreement provides for the simultaneous payment of amounts by and to such Person, then in each such case, the
amount of such obligation shall be the net amount thereof, (viii) all Attributable Debt of such Person and (ix) all Attributable Receivables Indebtedness of such Person. Notwithstanding the foregoing, Indebtedness shall not include trade payables
and accrued expenses incurred by any Person in accordance with customary practices and in the ordinary course of business of such Person. 
  
 “Indemnified Taxes” means Taxes other than Excluded Taxes and Other Taxes. 
  
 “Index Debt” means, for purposes of determining the applicable Moody’s, S&P or Fitch rating, (a)
the Indebtedness evidenced by this Agreement, if at the time of such determination, such rating agency maintains a rating on such Indebtedness and (b) at all other times, the senior, unsecured, long-term indebtedness for borrowed money of the
Company that is not guaranteed by any other Person or subject to any other credit enhancement; provided that for the purposes of this clause (b), ratings issued by S&P may be based on the Company’s corporate credit rating, ratings
issued by Moody’s may be based on the Company’s senior implied rating, and ratings issued by Fitch may be based on the Company’s senior unsecured rating. 
  
 “Information Memorandum” means the Confidential Information Memorandum dated April 2005 relating to the
Company and the Transactions. 
  
 “Initial Subsidiary
Guarantor” means each Person listed on Schedule 1.01A. 
  
 “Interest Election Request” means a request by the applicable Borrower to convert or continue a Revolving Borrowing in accordance with Section 2.08. 
  

 19 

 “Interest Payment Date” means (a) with respect to any ABR Loan (other than a Swingline
Loan) or any Canadian Base Rate Loan, the last day of each March, June, September and December, (b) with respect to any Eurocurrency Loan, the last day of the Interest Period applicable to the Borrowing of which such Loan is a part and, in the case
of a Eurocurrency Borrowing with an Interest Period of more than three months’ duration, each day prior to the last day of such Interest Period that occurs at intervals of three months’ duration after the first day of such Interest Period,
and (c) with respect to any Swingline Loan, the day that such Loan is required to be repaid. 
  
 “Interest Period” means with respect to any Eurocurrency Borrowing, the period commencing on the date of such Borrowing and ending on the numerically corresponding day in the calendar month that is
one, two, three or six months thereafter, as the applicable Borrower may elect; provided, that (i) if any Interest Period would end on a day other than a Business Day, such Interest Period shall be extended to the next succeeding Business Day
unless, in the case of a Eurocurrency Borrowing only, such next succeeding Business Day would fall in the next calendar month, in which case such Interest Period shall end on the next preceding Business Day and (ii) any Interest Period pertaining to
a Eurocurrency Borrowing that commences on the last Business Day of a calendar month (or on a day for which there is no numerically corresponding day in the last calendar month of such Interest Period) shall end on the last Business Day of the last
calendar month of such Interest Period. For purposes hereof, the date of a Borrowing initially shall be the date on which such Borrowing is made and thereafter shall be the effective date of the most recent conversion or continuation of such
Borrowing. 
  
 “Issuing Bank” means (i) each
Lender acceptable to the Administrative Agent and the Company (it being understood that each of Fleet National Bank N.A., Bank of America, N.A., SunTrust Bank, Wachovia Bank, National Association, Deutsche Bank AG New York Branch, and Harris Trust
and Savings Bank and their Affiliates is acceptable to the Administrative Agent) that has entered into an Issuing Bank Agreement, in each case in its capacity as an issuer of Letters of Credit hereunder, and their respective successors in such
capacity as provided in Section 2.06(i); provided that no Person shall at any time become an Issuing Bank if after giving effect thereto there would at such time be more than six Issuing Banks. Each Issuing Bank may, in its discretion,
arrange for one or more Letters of Credit to be issued by Affiliates of such Issuing Bank, in which case the term “Issuing Bank” shall include any such Affiliate with respect to Letters of Credit issued by such Affiliate. With respect to
the Existing YRC Letters of Credit only, “Issuing Bank” means Fleet National Bank N.A., in its capacity as the issuer of Existing YRC Letters of Credit issued by it, SunTrust Bank, in its capacity as the issuer of Existing YRC Letters of
Credit issued by it, Wachovia Bank, National Association, in its capacity as the issuer of Existing YRC Letters of Credit issued by it, and Deutsche Bank AG New York Branch, in its capacity as the issuer of Existing YRC Letters of Credit issued by
it. With respect to the Existing USF Letters of Credit only, “Issuing Bank” means Harris Trust and Savings Bank, in its capacity as the issuer of the Existing USF Letters of Credit. Each reference to the “Issuing Bank” herein
with respect to a particular Letter of Credit shall mean the Issuing Bank that issued, or is being requested to issue, such Letter of Credit. In all other cases, a reference to the “Issuing Bank” means any Issuing Bank or each Issuing
Bank, as the context may require. 
  

 20 

 “Issuing Bank Agreement” means an agreement in the form of Exhibit C, or in any other
form reasonably satisfactory to the Administrative Agent, pursuant to which a Lender agrees to act as an Issuing Bank. 
  
 “LC Disbursement” means a payment made by the Issuing Bank pursuant to a Letter of Credit. 
  
 “LC Exposure” means, at any time, the sum of (a) the
aggregate undrawn amount of all outstanding Letters of Credit denominated in US Dollars at such time, (b) the US Dollar Equivalent of the aggregate undrawn amount of all outstanding Letters of Credit denominated in an Alternative Currency at such
time and (c) the aggregate amount of all LC Disbursements that have not yet been reimbursed by or on behalf of the Company at such time. The LC Exposure of any Lender at any time shall be the sum of its US Tranche LC Exposure, its Canadian Tranche
LC Exposure and its UK Tranche LC Exposure at such time. 
  
 “Lenders” means the Persons listed on Schedule 2.01 and any other Person that shall have become a party hereto pursuant to an Assignment and Assumption, other than any such Person that ceases to be a party hereto pursuant
to an Assignment and Assumption. Unless the context otherwise requires, the term “Lenders” includes the Swingline Lenders. 
  
 “Letter of Credit” means any letter of credit issued pursuant to this Agreement, any Existing YRC Letter of Credit and, on and after the
later to occur of the effective date of the termination of the USF Credit Agreement and the effective date of the USF Merger, and subject to the requirements of Section 2.06(k), the Existing USF Letters of Credit. 
  
 “LIBO Rate” means, with respect to any Eurocurrency
Borrowing for any Interest Period, (a) if denominated in any currency other than Euro, the rate per annum determined by the Applicable Agent at approximately 11:00 a.m., London time, on the Quotation Day for such Interest Period by reference to the
British Bankers’ Association Interest Settlement Rates for deposits in the currency of such Borrowing (as reflected on the applicable Telerate screen page), for a period equal to such Interest Period; or (b) if denominated in Euro, the rate per
annum determined by the Administrative Agent at approximately 11:00 a.m., Brussels time, two Business Days prior to the commencement of such Interest Period, by reference to the Banking Federation of the European Union for deposits in Euro (as
reflected on the applicable Telerate screen), for a period equal to such Interest Period; provided that, to the extent that an interest rate is not ascertainable pursuant to the foregoing provisions of this definition, the “LIBO
Rate” shall be the average (rounded upward, if necessary, to the next 1/100 of 1%) of the respective interest rates per annum at which deposits in the currency of such Borrowing are offered for such Interest Period to major banks in the London
interbank market by JPMorgan Chase Bank, N.A. at approximately (i) 11:00 a.m., London time, on the Quotation Day for such Interest Period if such Borrowing is denominated in any currency other than Euro, or (ii) 11:00 a.m., Brussels time, on the
Quotation Day for such Interest Period if such Borrowing is denominated in Euro. 
  
 “Lien” means, with respect to any asset, (a) any mortgage, deed of trust, lien, pledge, hypothecation, encumbrance, charge or security interest in, on or of such asset and (b) the interest of a vendor
or a lessor under any conditional sale agreement, capital lease or title 

  

 21 

 
retention agreement (or any financing lease having substantially the same economic effect as any of the foregoing) relating to such asset. 
  
 “Loan Documents” means this Agreement, each Borrowing
Subsidiary Agreement, each Borrowing Subsidiary Termination, the Subsidiary Guarantee Agreement and each promissory note delivered pursuant to this Agreement. 
  

“Loan Parties” means the Borrowers and the Subsidiary Guarantors. 
  
 “Loans” means the loans made by the Lenders to the Borrowers pursuant to this Agreement. 
  
 “Local Time” means (a) with respect to a Loan, Borrowing or
Letter of Credit denominated in US Dollars, New York City time, (b) with respect to a Loan or Borrowing denominated in Canadian Dollars, Toronto time and (c) with respect to a Loan or Borrowing denominated in Pounds Sterling or Euro, London time.

  
 “Mandatory Cost” is described in Schedule
1.01B. 
  
 “Material Adverse Effect” means a
material adverse effect on (a) the business, assets, operations or condition, financial or otherwise, of the Company and the Subsidiaries taken as a whole, (b) the ability of the Borrowers to perform any of their respective obligations under this
Agreement or (c) the rights of or benefits available to the Lenders under this Agreement and the other Loan Documents. 
  
 “Material Domestic Subsidiary” means, at any time, (a) any Domestic Subsidiary of the Company that, together with the total assets of
such Domestic Subsidiary’s consolidated Subsidiaries, has assets as of the last day of the Company’s most recently ended fiscal quarter greater than or equal to 5% of the total assets of the Company and its Subsidiaries on a consolidated
basis on such date, computed in accordance with GAAP and (b) any other Domestic Subsidiary that would be a “Material Domestic Subsidiary” based on clause (a) above upon the consummation of a Significant Acquisition on a Pro Forma Basis for
the Calculation Period; provided that if, at any time, all of the Company’s Domestic Subsidiaries that are not Material Domestic Subsidiaries (the “Non-Material Domestic Subsidiaries”), taken as a whole, would constitute
a Subsidiary that, together with the total assets of such Non-Material Domestic Subsidiaries’ consolidated Subsidiaries, has assets as of the last day of the Company’s most recently ended fiscal quarter greater than or equal to 10% of the
total assets of the Company and its Subsidiaries on a consolidated basis on such date, computed in accordance with GAAP (a “10% Domestic Subsidiary”), then the Company shall designate one or more additional Domestic Subsidiaries as
Material Domestic Subsidiaries to the effect that, after such designation, all of the remaining Non-Material Domestic Subsidiaries, taken as a whole, would not constitute a 10% Domestic Subsidiary at such time. Notwithstanding the foregoing, YRCMI
at all times shall be deemed to be a Material Domestic Subsidiary. 
  
 “Material Foreign Subsidiary” means a Foreign Subsidiary that owns assets with an aggregate book value greater than $10,000,000. 
  

 22 

 “Material Indebtedness” means Indebtedness (other than the Loans, Acceptances and
Letters of Credit), or obligations in respect of one or more Swap Agreements, of any one or more of any Borrower or any Subsidiary in an aggregate principal amount exceeding $40,000,000. For purposes of determining Material Indebtedness, the
“principal amount” of the obligations of any Borrower or any Subsidiary in respect of any Swap Agreement at any time shall be the maximum aggregate amount (giving effect to any netting agreements) that such Borrower or such Subsidiary
would be required to pay if such Swap Agreement were terminated at such time. 
  
 “Maturity Date” means May 18, 2010. 
  
 “Money Market Rate” means, for any day, the LIBO Rate applicable to a Eurocurrency Borrowing with an Interest Period of one month plus the Applicable Rate. 
  
 “Moody’s” means Moody’s Investors Service, Inc.

  
 “Multiemployer Plan” means a multiemployer
plan as defined in Section 4001(a)(3) of ERISA with respect to which the Company or any of its ERISA Affiliates may have any liability, contingent or otherwise. 
  

“Net Acceptance Proceeds” means the cash proceeds realized on the issuance and sale of an Acceptance pursuant to this Agreement after
deduction of the Stamping Fee. 
  
 “New Note
Indenture” means an indenture to be entered into in connection with the financing of the consummation of the USF Merger among the Company, the guarantors named therein and SunTrust Bank, as trustee thereunder, as in effect on the Effective
Date and as the same may be amended, modified or supplemented from time to time in accordance with the terms thereof. 
  
 “New Notes” means the Company’s Senior Floating Rate Notes due 2011 to be issued pursuant to the New Note Indenture, including the
exchange securities provided for therein. 
  
 “Non-Material Domestic Subsidiary” has the meaning given to such term in the definition of Material Domestic Subsidiary. 
  
 “Obligations” means (a) the due and punctual payment of (i) the principal of and premium, if any, and interest (including interest
accruing during the pendency of any bankruptcy, insolvency, receivership or other similar proceeding, regardless of whether allowed or allowable in such proceeding) on the Loans made to any Borrower, when and as due, whether at maturity, by
acceleration, upon one or more dates set for prepayment or otherwise, (ii) each payment required to be made by any Borrower under this Agreement in respect of any Letter of Credit, when and as due, including payments in respect of reimbursement of
disbursements, interest thereon and obligations to provide cash collateral, (iii) each payment required to be made by any Borrower under this Agreement in respect of any Acceptance, when and as due, whether at maturity, by acceleration or otherwise,
including Stamping Fees, and (iv) all other monetary obligations, including fees, costs, expenses and indemnities, whether primary, secondary, direct, contingent, fixed or otherwise (including monetary obligations incurred during the pendency of

  

 23 

 
any bankruptcy, insolvency, receivership or other similar proceeding, regardless of whether allowed or allowable in such proceeding), of the Borrowers under
this Agreement and the other Loan Documents, and (b) unless otherwise agreed upon in writing by the applicable Lender party thereto, the due and punctual payment and performance of all obligations of the Company or any Subsidiary, monetary or
otherwise, under each Swap Agreement relating to Obligations referred to in the preceding clause (a) entered into with any counterparty that was a Lender (or an Affiliate thereof) at the time such Swap Agreement was entered into. 
  
 “Other Taxes” means any and all present or future stamp or
documentary taxes or any other excise or property taxes, charges or similar levies arising from any payment made hereunder or from the execution, delivery or enforcement of, or otherwise with respect to, this Agreement or any other Loan Document.

  
 “Participant” has the meaning set forth in
Section 11.04. 
  
 “PBGC” means the Pension
Benefit Guaranty Corporation referred to and defined in ERISA and any successor entity performing similar functions. 
  
 “Permitted Acquisition” means any Acquisition other than an Acquisition of the Equity Interests of a Person which has not been approved
as to its terms (prior to the closing of such Acquisition) by the Board of Directors or other governing body of the Person whose Equity Interests are to be acquired. 
  
 “Permitted Encumbrances” means: 
  
 (a) Liens for unpaid utilities and Liens imposed by law for taxes, in either case, that are not yet due or
are being contested in compliance with Section 5.04; 
  
 (b) carriers’, warehousemen’s, mechanics’, materialmen’s, repairmen’s and other like Liens imposed by law, arising in the ordinary course of business and securing obligations that are not overdue by more than 30
days or are being contested in compliance with Section 5.04; 
  
 (c) pledges and deposits made in the ordinary course of business in compliance with workers’ compensation, unemployment insurance and other social security or employment laws or regulations; 
  
 (d) Liens securing the performance of bids, tenders, trade
contracts, government contracts, leases, statutory obligations, surety and appeal bonds, performance and return of money bonds and other obligations of a like nature, in each case in the ordinary course of business; 
  
 (e) judgment liens in respect of judgments that do not
constitute an Event of Default under clause (k) of Article VII; 
  
 (f) easements, zoning restrictions, rights-of-way, use restrictions, minor defects or irregularities in title, reservations (including reservations in any original grant from any government of any water or mineral
rights or interests therein) and similar 

  

 24 

 
encumbrances on real property imposed by law or arising in the ordinary course of business that do not secure any monetary obligations and do not materially
detract from the value of the affected property or interfere with the ordinary conduct of business of the Company or any Subsidiary; and 
  
 (g) Liens in favor of payor banks having a right of setoff, revocation, refund or chargeback with respect of money or instruments of the
Company or any Subsidiary on deposit with or in possession of such bank; 
  
 provided that the term “Permitted Encumbrances” shall not include any Lien securing Indebtedness. 
  
 “Permitted Receivables Facility” means the receivables facility or facilities created under the Permitted Receivables Facility Documents,
providing for the sale or pledge by the Company and/or one or more other Receivables Sellers of Permitted Receivables Facility Assets (thereby providing financing to the Company and the Receivables Sellers) to the Receivables Entity (either directly
or through another Receivables Seller), which in turn shall sell or pledge interests in the respective Permitted Receivables Facility Assets to third-party investors pursuant to the Permitted Receivables Facility Documents (with the Receivables
Entity permitted to issue investor certificates, purchased interest certificates or other similar documentation evidencing interests in the Permitted Receivables Facility Assets) in return for the cash used by the Receivables Entity to purchase the
Permitted Receivables Facility Assets from the Company and/or the respective Receivables Sellers, in each case as more fully set forth in the Permitted Receivables Facility Documents. 
  
 “Permitted Receivables Facility Assets” means (i) Receivables (whether now existing or arising in the
future) of the Company and its Subsidiaries which are transferred or pledged to the Receivables Entity pursuant to the Permitted Receivables Facility and any related Permitted Receivables Related Assets which are also so transferred or pledged to
the Receivables Entity and all proceeds thereof and (ii) loans to the Company and its Subsidiaries secured by Receivables (whether now existing or arising in the future) of the Company and its Subsidiaries which are made pursuant to the Permitted
Receivables Facility. 
  
 “Permitted Receivables Facility
Documents” means each of the documents and agreements entered into in connection with the Permitted Receivables Facility, including all documents and agreements relating to the issuance, funding and/or purchase of certificates and purchased
interests, all of which documents and agreements shall be in form and substance reasonably satisfactory to the Administrative Agent, in each case as such documents and agreements may be amended, modified, supplemented, refinanced or replaced from
time to time so long as (i) any such amendments, modifications, supplements, refinancings or replacements do not impose any conditions or requirements on the Company or any of its Subsidiaries that are more restrictive in any material respect than
those in existence immediately prior to any such amendment, modification, supplement, refinancing or replacement, (ii) any such amendments, modifications, supplements, refinancings or replacements are not adverse in any way to the interests of the
Lenders and (iii) any such amendments, modifications, supplements, refinancings or replacements are otherwise in form and substance reasonably satisfactory to the Administrative Agent. It is understood and agreed that the documentation for the
Yellow 

  

 25 

 
Receivables Facility delivered to the Administrative Agent prior to the Effective Date are satisfactory in form and substance to the Administrative Agent.

  
 “Person” means any natural person,
corporation, limited liability company, trust, joint venture, association, company, partnership, Governmental Authority or other entity. 
  
 “Plan” means any employee pension benefit plan (other than a Multiemployer Plan) subject to the provisions of Title IV of ERISA or
Section 412 of the Code or Section 302 of ERISA, and in respect of which the Company or any ERISA Affiliate is (or, if such plan were terminated, would under Section 4069 of ERISA be deemed to be) an “employer” as defined in Section 3(5)
of ERISA. 
  
 “Pounds Sterling” or
“£” means the lawful currency of the United Kingdom. 
  
 “Prime Rate” means the rate of interest per annum publicly announced from time to time by JPMorgan Chase Bank, N.A. as its prime rate in effect at its principal office in New York City; each change in
the Prime Rate shall be effective from and including the date such change is publicly announced as being effective. 
  
 “Pro Forma Basis” means, in connection with any calculation of compliance with any financial covenant or financial term, the calculation
thereof after giving effect on a pro forma basis to (x) the incurrence of any Indebtedness (other than revolving Indebtedness, except to the extent same is incurred to refinance other outstanding Indebtedness or to finance a Permitted
Acquisition) after the first day of the relevant Calculation Period as if such Indebtedness had been incurred (and the proceeds thereof applied) on the first day of the relevant Calculation Period, (y) the permanent repayment of any Indebtedness
(other than revolving Indebtedness except to the extent accompanied by a corresponding permanent commitment reduction) after the first day of the relevant Calculation Period as if such Indebtedness had been retired or redeemed on the first day of
the relevant Calculation Period and/or (z) the Significant Acquisition or Significant Asset Disposition, if any, then being consummated as well as any other Significant Acquisition or Significant Asset Disposition consummated after the first day of
the relevant Calculation Period and on or prior to the date of the respective Significant Acquisition or Significant Asset Disposition then being effected, as the case may be, with the following rules to apply in connection therewith: 
  
 (i) all Indebtedness (x) (other than revolving Indebtedness,
except to the extent same is incurred to refinance other outstanding Indebtedness or to finance a Permitted Acquisition) incurred or issued after the first day of the relevant Calculation Period (whether incurred to finance a Permitted Acquisition,
to refinance Indebtedness or otherwise) shall be deemed to have been incurred or issued (and the proceeds thereof applied) on the first day of the respective Calculation Period and remain outstanding through the date of determination and (y) (other
than revolving Indebtedness except to the extent accompanied by a corresponding permanent commitment reduction) permanently retired or redeemed after the first day of the relevant Calculation Period shall be deemed to have been retired or redeemed
on the first day of the respective Calculation Period and remain retired through the date of determination; 
  

 26 

 (ii) all Indebtedness assumed to be outstanding pursuant to preceding clause (i)
shall be deemed to have borne interest at (x) the rate applicable thereto, in the case of fixed rate indebtedness, or (y) at the rate which would have been applicable thereto on the last day of the respective Calculation Period, in the case of
floating rate Indebtedness (although interest expense with respect to any Indebtedness for periods while same was actually outstanding during the respective period shall be calculated using the actual rates applicable thereto while same was actually
outstanding); and 
  
 (iii) in making any
determination of Consolidated EBITDA, pro forma effect shall be given to (x) any Significant Asset Disposition, consummated during the periods described above, with such Consolidated EBITDA to be reduced by an amount equal to the
Consolidated EBITDA (if positive) attributable to the assets or Equity Interests which are the subject of such Significant Asset Disposition for such period or increased by an amount equal to the Consolidated EBITDA (if negative) applicable thereto
for such period; provided that if any Significant Asset Disposition is of Equity Interests in a Subsidiary of the Company which remains a Subsidiary after giving effect to such Significant Asset Disposition, Consolidated EBITDA shall be
adjusted to give pro forma effect thereto (as if such disposition occurred on the first day of the respective period) in accordance with the rules set forth in the definition of Consolidated Net Income contained herein and (y) any Significant
Acquisition consummated during the periods described above, with such Consolidated EBITDA to be determined as if such Significant Acquisition was consummated on the first day of the relevant Calculation Period, and, in each case, taking into account
factually supportable and identifiable cost savings and expenses directly attributable to such Significant Acquisition or Significant Asset Disposition which would otherwise be accounted for as an adjustment pursuant to Article 11 of Regulation S-X
under the Securities Act, as if such cost savings or expenses were realized on the first day of the respective period. 
  
 “Quotation Day” means, with respect to any Eurocurrency Borrowing and any Interest Period, the day on which it is market practice in the
relevant interbank market for prime banks to give quotations for deposits in the currency of such Borrowing for delivery on the first day of such Interest Period. If such quotations would normally be given by prime banks on more than one day, the
Quotation Day will be the last of such days. 
  
 “Receivables” means all accounts receivable (including, without limitation, all rights to payment created by or arising from sales of goods, leases of goods or the rendition of services rendered no matter how evidenced
whether or not earned by performance). 
  
 “Receivables
Entity” means a Wholly-Owned Subsidiary of the Company which engages in no activities other than in connection with the financing of accounts receivable of the Receivables Sellers and which is designated (as provided below) as the
“Receivables Entity” (a) no portion of the Indebtedness or any other obligations (contingent or otherwise) of which (i) is guaranteed by the Company or any other Subsidiary of the Company (excluding guarantees of obligations (other than
the principal of, and interest on, Indebtedness)) pursuant to Standard Securitization Undertakings, (ii) is recourse to or obligates the Company or any other Subsidiary of the Company in any way (other than pursuant to Standard Securitization
Undertakings) or (iii) subjects any property or asset of the Company or any other Subsidiary of the Company, directly 

  

 27 

 
or indirectly, contingently or otherwise, to the satisfaction thereof, other than pursuant to Standard Securitization Undertakings, (b) with which neither
the Company nor any of its Subsidiaries has any contract, agreement, arrangement or understanding (other than pursuant to the Permitted Receivables Facility Documents (including with respect to fees payable in the ordinary course of business in
connection with the servicing of accounts receivable and related assets)) on terms less favorable to the Company or such Subsidiary than those that might be obtained at the time from persons that are not Affiliates of the Company, and (c) to which
neither the Company nor any other Subsidiary of the Company has any obligation to maintain or preserve such entity’s financial condition or cause such entity to achieve certain levels of operating results. Any such designation shall be
evidenced to the Administrative Agent by filing with the Administrative Agent an officer’s certificate of the Company certifying that, to the best of such officer’s knowledge and belief after consultation with counsel, such designation
complied with the foregoing conditions. 
  
 “Receivables
Sellers” means the Company and those Subsidiary Guarantors that are from time to time party to the Permitted Receivables Facility Documents. 
  
 “Register” has the meaning set forth in Section 11.04. 
  
 “Related Parties” means, with respect to any specified Person, such Person’s Affiliates and the
respective directors, officers, trustees, employees, agents and advisors of such Person and such Person’s Affiliates. 
  
 “Required Lenders” means, at any time, Lenders having Revolving Credit Exposures and unused Commitments representing at least 51% of the
sum of the total Revolving Credit Exposures and unused Commitments at such time. 
  
 “Revolving Borrowing” means a Borrowing comprised of US Tranche Revolving Loans, UK Tranche Revolving Loans, Canadian Tranche Revolving Loans or Acceptances. 
  
 “Revolving Credit Exposure” means a US Tranche Exposure, a
Canadian Tranche Exposure or a UK Tranche Exposure. 
  
 “Revolving Loan” means a US Tranche Revolving Loan, a Canadian Tranche Revolving Loan or a UK Tranche Revolving Loan. 
  
 “Roadway Bond Indenture” means the Indenture, dated as of November 30, 2001 among the Company, Roadway Corporation and SunTrust Bank, as
trustee, as in effect on the Effective Date and as the same may be amended, modified or supplemented from time to time in accordance with the terms hereof and thereof. 
  
 “Roadway Bonds” means Roadway LLC’s (as successor to Roadway Corporation) 8-1/4% Senior Notes due 2008
issued pursuant to the Roadway Bond Indenture. 
  
 “Rollover” means an issue of Acceptances on the maturity of an outstanding issue of Acceptances having an aggregate face amount which is less than or equal to the aggregate face amount of the maturing issue of Acceptances.

  

 28 

 “Rollover Date” means a Business Day on which a Rollover of all or a portion of an issue
of Acceptances is made. 
  
 “Sale and Leaseback
Transaction” means any arrangement, directly or indirectly, whereby a seller or transferor shall sell or otherwise transfer any real or personal property and then or thereafter lease, or repurchase under an extended purchase contract,
conditional sales or other title retention agreement, the same or similar property. 
  
 “S&P” means Standard & Poor’s. 
  
 “Schedule I Bank” means any Canadian Tranche Lender named on Schedule I to the Bank Act (Canada). 
  
 “Securities Act” means the Securities Act of 1933, as amended, and the rules and regulations promulgated thereunder. 
  
 “Senior Notes” means the 5% Contingent Convertible Senior
Notes, the Roadway Bonds, the 3.375% Contingent Convertible Senior Notes, the USF Bonds and the New Notes, as applicable. 
  
 “Significant Acquisition” means any Permitted Acquisition the aggregate consideration (taking the amount of cash and cash equivalents,
the aggregate amount expected to be paid on or after the date of the respective Permitted Acquisition pursuant to any earn-out, non-compete, consulting or deferred compensation or purchase price adjustment or similar arrangements, the fair market
value (as determined in good faith by the Company) of all other non-cash consideration and the aggregate amount of assumed Indebtedness) for which exceeds $100,000,000. 
  
 “Significant Asset Disposition” means any Asset Sale the aggregate consideration (taking the amount of cash
and cash equivalents, the aggregate amount expected to be paid on or after the date of the respective Asset Sale pursuant to any earn-out, non-compete, consulting or deferred compensation or purchase price adjustment or similar arrangements, the
fair market value (as determined in good faith by the Company) of all other non-cash consideration and the aggregate amount of assumed Indebtedness) for which exceeds $100,000,000. 
  
 “Stamping Fee” means the stamping fee payable at the time of each Acceptance, calculated and payable in the
manner provided for in Section 2.04(f). 
  
 “Standard
Securitization Undertakings” means representations, warranties, covenants and indemnities entered into by the Company or any Subsidiary thereof in connection with the Permitted Receivables Facility which are reasonably customary in an
accounts receivable transaction. 
  
 “Statutory Reserve
Rate” means a fraction (expressed as a decimal), the numerator of which is the number one and the denominator of which is the number one minus the aggregate of the maximum reserve percentages (including any marginal, special, emergency or
supplemental reserves) expressed as a decimal established by the Board to which the Administrative Agent is subject (a) with respect to the Base CD Rate, for new negotiable 

  

 29 

 
nonpersonal time deposits in US Dollars of over $100,000 with maturities approximately equal to three months and (b) with respect to the Adjusted LIBO Rate,
for eurocurrency funding (currently referred to as “Eurocurrency Liabilities” in Regulation D of the Board). Such reserve percentages shall include those imposed pursuant to such Regulation D. Eurocurrency Loans shall be deemed to
constitute eurocurrency funding and to be subject to such reserve requirements without benefit of or credit for proration, exemptions or offsets that may be available from time to time to any Lender under such Regulation D or any comparable
regulation. The Statutory Reserve Rate shall be adjusted automatically on and as of the effective date of any change in any reserve percentage. 
  
 “subsidiary” means, with respect to any Person (the “parent”) at any date, any corporation, limited liability company,
unlimited liability company, partnership, association or other entity the accounts of which would be consolidated with those of the parent in the parent’s consolidated financial statements if such financial statements were prepared in
accordance with GAAP as of such date, as well as any other corporation, limited liability company, unlimited liability company, partnership, association or other entity (a) of which securities or other ownership interests representing more than 50%
of the equity or more than 50% of the ordinary voting power or, in the case of a partnership, more than 50% of the general partnership interests are, as of such date, owned, controlled or held, or (b) that is, as of such date, otherwise Controlled,
by the parent or one or more subsidiaries of the parent or by the parent and one or more subsidiaries of the parent. 
  
 “Subsidiary” means any subsidiary of the Company; provided, that Persons that would be required in accordance with GAAP to be
consolidated with the Company, but which are not otherwise controlled by the Company shall be “Subsidiaries” hereunder solely for the purpose of making calculations under Section 6.07 hereof, but shall not be “Subsidiaries”
hereunder for purposes of any representation, warranty or other covenant hereunder. 
  
 “Subsidiary Guarantee Agreement” means a Subsidiary Guarantee Agreement substantially in the form of Exhibit D, made by the Subsidiary Guarantors in favor of the Administrative Agent for the benefit
of the Lenders. 
  
 “Subsidiary Guarantors” means
each Initial Subsidiary Guarantor and each other Person that becomes party to a Subsidiary Guarantee Agreement as a Subsidiary Guarantor, and the permitted successors and assigns of each such Person (except to the extent such successor or assign is
relieved from its obligations under the Subsidiary Guarantee Agreement pursuant to the provisions of this Agreement); provided that any Person released from the Subsidiary Guarantee Agreement pursuant to the provisions of Section 5.09 shall
no longer be a “Subsidiary Guarantor” unless and until such Person re-executes the Subsidiary Guarantee Agreement pursuant to the provisions of Section 5.09. 
  
 “Swap Agreement” means any agreement with respect to any swap, forward, future or derivative transaction or
option or similar agreement involving, or settled by reference to, one or more rates, currencies, commodities, equity or debt instruments or securities, or economic, financial or pricing indices or measures of economic, financial or pricing risk or
value or any similar transaction or any combination of these transactions; provided that no phantom stock or similar plan providing for payments only on account of services provided by current or 

  

 30 

 
former directors, officers, employees or consultants of the Company or the Subsidiaries shall be a Swap Agreement. 
  
 “Swingline Exposure” means, at any time, the sum of (a) the
US Tranche Swingline Exposure, (b) the UK Tranche Swingline Exposure and (c) the Canadian Tranche Swingline Exposure at such time. The Swingline Exposure of any Lender shall be the sum of (a) the US Tranche Swingline Exposure, (b) the UK Tranche
Swingline Exposure and (c) the Canadian Tranche Swingline Exposure of such Lender at such time. 
  
 “Swingline Lender” means the US Tranche Swingline Lender, the Canadian Tranche Swingline Lender or the UK Tranche Swingline Lender.

  
 “Swingline Loan” means a US Tranche Swingline
Loan, a Canadian Tranche Swingline Loan or a UK Tranche Swingline Loan. 
  
 “Taxes” means any and all present or future taxes, levies, imposts, duties, deductions, charges or withholdings imposed by any Governmental Authority. 
  
 “Test Period” means each period of four consecutive fiscal quarters of the Company then last ended (in each
case taken as one accounting period). 
  
 “3.375%
Contingent Convertible Senior Notes” means the Company’s 3.375% Contingent Convertible Senior Notes due 2023 issued pursuant to the 3.375% Senior Note Indenture. 
  
 “3.375% Senior Note Indenture” means the Indenture, dated as of November 25, 2003 among the Company, and
Deutsche Bank Trust Company Americas, as trustee, as in effect on the Effective Date and as the same may be amended, modified or supplemented from time to time in accordance with the terms hereof and thereof. 
  
 “Three-Month Secondary CD Rate” means, for any day, the
secondary market rate for three-month certificates of deposit reported as being in effect on such day (or, if such day is not a Business Day, the next preceding Business Day) by the Board through the public information telephone line of the Federal
Reserve Bank of New York (which rate will, under the current practices of the Board, be published in Federal Reserve Statistical Release H.15(519) during the week following such day) or, if such rate is not so reported on such day or such next
preceding Business Day, the average of the secondary market quotations for three-month certificates of deposit of major money center banks in New York City received at approximately 10:00 a.m., New York City time, on such day (or, if such day is not
a Business Day, on the next preceding Business Day) by the Administrative Agent from three negotiable certificate of deposit dealers of recognized standing selected by it. 
  
 “Total Leverage Ratio” means, at any time, the ratio of Consolidated Indebtedness at such time to
Consolidated EBITDA for the Test Period then most recently ended. 
  
 “Tranche” means the US Tranche, the Canadian Tranche or the UK Tranche. 
  

 31 

 “Tranche Percentage” means, with respect to any Lender, such Lender’s US Tranche
Percentage, Canadian Tranche Percentage or UK Tranche Percentage, as applicable. 
  
 “Transactions” means the execution, delivery and performance by the Borrowers of this Agreement and each Borrowing Subsidiary Agreement, the borrowing of Loans and the use of the proceeds thereof, the
issuance of Drafts and the use of proceeds of Acceptances, the issuance of Letters of Credit hereunder and the execution, delivery and performance by the Subsidiary Guarantors of the Subsidiary Guarantee Agreement. 
  
 “Type”, when used in reference to any Loan or Borrowing,
refers to whether the rate of interest on such Loan, or on the Loans comprising such Borrowing, is determined by reference to the Adjusted LIBO Rate, the Alternate Base Rate, the Canadian Base Rate or the CDOR BA Rate. A Borrowing of Acceptances
shall be considered to be a “Type” of Borrowing. 
  
 “UK Agent” means J.P. Morgan Europe Limited, in its capacity as UK administrative agent for the UK Tranche Lenders hereunder. 
  
 “UK Borrower” means any UK Subsidiary that has been designated as such pursuant to Section 2.21 and that has not ceased to be a UK
Borrower as provided in such Section. 
  
 “UK
Subsidiary” means any Subsidiary that is incorporated or otherwise organized under the laws of England and Wales. 
  
 “UK Swingline Rate” means, for any day, such rate as the UK Tranche Swingline Lender shall determine adequately reflects the overnight
cost of funds to the UK Tranche Swingline Lender to make or maintain a UK Tranche Swingline Loan to the UK Borrowers on such day. 
  
 “UK Tranche” means the UK Tranche Commitments, the UK Tranche Revolving Loans, the UK Tranche LC Exposure and the UK Tranche Swingline
Loans. 
  
 “UK Tranche Commitment” means, with
respect to each UK Tranche Lender, the commitment of such UK Tranche Lender to make UK Tranche Revolving Loans and to acquire participations in Letters of Credit issued under the UK Tranche and UK Tranche Swingline Loans hereunder, expressed as an
amount representing the maximum aggregate amount of such UK Tranche Lender’s UK Tranche Exposure hereunder, as such commitment may be (a) reduced from time to time pursuant to Section 2.09, (b) increased from time to time pursuant to Section
2.10 and (c) reduced or increased from time to time pursuant to assignments by or to such Lender pursuant to Section 11.04. The initial amount of each UK Tranche Lender’s UK Tranche Commitment is set forth on Schedule 2.01, or in the Assignment
and Assumption pursuant to which UK Tranche Lender shall have assumed its UK Tranche Commitment, as applicable. The aggregate amount of the UK Tranche Commitments on the date hereof is $10,000,000. 
  
 “UK Tranche Exposure” means, with respect to any UK Tranche
Lender at any time, the US Dollar Equivalent of the sum at such time, without duplication, of (a) such Lender’s UK Tranche Percentage of the sum of the principal amounts of the outstanding UK Tranche 

  

 32 

 
Revolving Loans, plus (b) the aggregate amount of such Lender’s UK Tranche LC Exposure and UK Tranche Swingline Exposure at such time. 
  
 “UK Tranche LC Exposure” means, at any time, the sum of (a)
the aggregate undrawn amount of all outstanding Letters of Credit issued under the UK Tranche denominated in US Dollars at such time, (b) the US Dollar Equivalent of the aggregate undrawn amount of all outstanding Letters of Credit issued under the
UK Tranche denominated in an Alternative Currency at such time and (c) the aggregate amount of all LC Disbursements in respect of Letters of Credit issued under the UK Tranche that have not yet been reimbursed by or on behalf of the applicable
Borrower at such time. The UK Tranche LC Exposure of any UK Tranche Lender at any time shall be its UK Tranche Percentage of the total UK Tranche LC Exposure at such time. 
  
 “UK Tranche Lender” means a Lender with a UK Tranche Commitment. 
  
 “UK Tranche Percentage” means, with respect to any UK
Tranche Lender, the percentage of the total UK Tranche Commitments represented by such Lender’s UK Tranche Commitment. If the UK Tranche Commitments have terminated or expired, the UK Tranche Percentages shall be determined based upon the UK
Tranche Commitments most recently in effect, giving effect to any assignments. 
  
 “UK Tranche Revolving Borrowing” means a Borrowing comprised of UK Tranche Revolving Loans. 
  
 “UK Tranche Revolving Loan” means a Loan made by a UK Tranche Lender pursuant to Section 2.01(c). Each UK Tranche Revolving Loan made to
the Company shall be denominated in US Dollars and shall be a Eurocurrency Loan, and each UK Tranche Revolving Loan made to a UK Borrower shall be denominated in Pounds Sterling or Euro and shall be a Eurocurrency Loan. 
  
 “UK Tranche Swingline Exposure” means, at any time, the
aggregate principal amount of all UK Tranche Swingline Loans outstanding at such time. The UK Tranche Swingline Exposure of any UK Tranche Lender at any time shall be its UK Tranche Percentage of the total UK Tranche Swingline Exposure at such time.

  
 “UK Tranche Swingline Lender” means JPMorgan
Chase Bank, London Branch, in its capacity as lender of UK Tranche Swingline Loans hereunder. 
  
 “UK Tranche Swingline Loan” means a Loan made by the UK Tranche Swingline Lender to a UK Borrower pursuant to Section 2.05. 
  
 “US Dollar Equivalent” means, on any date of determination, (a) with respect to any amount in US Dollars,
such amount, and (b) with respect to any amount in a Designated Foreign Currency or an Alternative Currency, the equivalent in US Dollars of such amount, determined by the Administrative Agent pursuant to Section 1.05 using the Exchange Rate with
respect to such Designated Foreign Currency at the time in effect under the provisions of such Section. 
  
 “US Dollars” or “$” means the lawful money of the United States of America. 
  

 33 

 “US Swingline Rate” means (a) with respect to any US Tranche Swingline Loan that is
repaid within one Business Day of the date such US Tranche Swingline Loan was made, the Alternate Base Rate, and (b) with respect to all other US Tranche Swingline Loans, the Money Market Rate. 
  
 “US Tranche” means the US Tranche Commitments, the US
Tranche Revolving Loans, the US Tranche LC Exposure and the US Tranche Swingline Loans. 
  
 “US Tranche Commitment” means, with respect to each US Tranche Lender, the commitment of such US Tranche Lender to make US Tranche Revolving Loans and to acquire participations in Letters of Credit
issued under the US Tranche and US Tranche Swingline Loans hereunder, expressed as an amount representing the maximum aggregate amount of such US Tranche Lender’s US Tranche Exposure hereunder, as such commitment may be (a) reduced from time to
time pursuant to Section 2.09, (b) increased from time to time pursuant to Section 2.10 and (c) reduced or increased from time to time pursuant to assignments by or to such Lender pursuant to Section 11.04. The initial amount of each US Tranche
Lender’s US Tranche Commitment is set forth on Schedule 2.01, or in the Assignment and Assumption pursuant to which such US Tranche Lender shall have assumed its US Tranche Commitment, as applicable. The aggregate amount of the US Tranche
Commitments on the date hereof is $815,000,000. 
  
 “US
Tranche Exposure” means, with respect to any US Tranche Lender at any time, the sum at such time, without duplication, of (a) such Lender’s US Tranche Percentage of the sum of the principal amounts of the outstanding US Tranche
Revolving Loans, plus (b) the aggregate amount of such Lender’s US Tranche LC Exposure and US Tranche Swingline Exposure at such time. 
  
 “US Tranche LC Exposure” means, at any time, the sum of (a) the aggregate undrawn amount of all outstanding Letters of Credit issued
under the US Tranche denominated in US Dollars at such time, (b) the US Dollar Equivalent of the aggregate undrawn amount of all outstanding Letters of Credit issued under the US Tranche denominated in an Alternative Currency at such time and (c)
the aggregate amount of all LC Disbursements in respect of Letters of Credit issued under the US Tranche that have not yet been reimbursed by or on behalf of the applicable Borrower at such time. The US Tranche LC Exposure of any US Tranche Lender
at any time shall be its US Tranche Percentage of the total US Tranche LC Exposure at such time. 
  
 “US Tranche Lender” means a Lender with a US Tranche Commitment. 
  
 “US Tranche Percentage” means, with respect to any US Tranche Lender, the percentage of the total US
Tranche Commitments represented by such Lender’s US Tranche Commitment. If the US Tranche Commitments have terminated or expired, the US Tranche Percentages shall be determined based upon the US Tranche Commitments most recently in effect,
giving effect to any assignments. 
  
 “US Tranche
Revolving Borrowing” means a Borrowing comprised of US Tranche Revolving Loans. 
  

 34 

 “US Tranche Revolving Loan” means a Loan made by a US Tranche Lender pursuant to Section
2.01(a). Each US Tranche Revolving Loan shall be a Eurocurrency Loan or an ABR Loan. 
  
 “US Tranche Swingline Exposure” means, at any time, the aggregate principal amount of all US Tranche Swingline Loans outstanding at such time. The US Tranche Swingline Exposure of any US Tranche
Lender at any time shall be its US Tranche Percentage of the total US Tranche Swingline Exposure at such time. 
  
 “US Tranche Swingline Lender” means JPMorgan Chase Bank, N.A., in its capacity as lender of US Tranche Swingline Loans hereunder.

  
 “US Tranche Swingline Loan” means a Loan made
by the US Tranche Swingline Lender to the Company pursuant to Section 2.05. 
  
 “USF” means USF Corporation, a Delaware corporation. 
  
 “USF Bonds” means USF’s 61/2% Guaranteed Notes due May 1, 2009 and 81/2% Guaranteed Notes due April 15, 2010 issued pursuant to the
Indenture, dated as of May 5, 1999 among USF, the guarantors named therein, and JPMorgan Chase Bank, N.A. (successor by merger to Bank One, NA, as successor-in-interest to NBD Bank, as trustee, as the same may be amended, modified or supplemented
from time to time in accordance with the terms thereof. 
  
 “USF Credit Agreement” means that certain Credit Agreement dated as of October 24, 2002, among USF, the lenders party thereto, the guarantors party thereto and Harris Trust and Savings Bank, as administrative agent, as
amended as of December 15, 2004, by that certain First Amendment to Credit Agreement among USF, the lenders party thereto, the guarantors party thereto and Harris Trust and Savings Bank, as administrative agent. 
  
 “USF Merger” means the merger of USF into Yankee II LLC, a
Delaware limited liability company, with Yankee II LLC being the Surviving Entity (as defined in the USF Merger Agreement) as a wholly-owned subsidiary of the Company, all in accordance with the USF Merger Agreement. 
  
 “USF Merger Agreement” means that certain Agreement and Plan
of Merger, by and among the Company, USF and Yankee II LLC, dated as of February 27, 2005 and as amended as of May 1, 2005, as further amended from time to time. 
  
 “Wholly-Owned Subsidiary” means, as to any Person, (a) any corporation 100% of whose Equity Interests
(other than directors’ qualifying shares) is owned by such Person and/or one or more Wholly-Owned Subsidiaries of such Person, (b) any partnership, association, joint venture or other entity in which such Person and/or one or more Wholly-Owned
Subsidiaries of such Person has a 100% Equity Interest (other than directors’ qualifying shares) and (c) any corporation, partnership, association, business trust or limited liability entity (i) that is formed under the laws of a jurisdiction
other than the United States of America, any State thereof, or the District of Columbia and (ii) with respect to which such Person and/or one or more Wholly-Owned Subsidiaries of such Person owns all of the economic benefit of a 100% equity
interest, whether through an agent or otherwise; provided, that, if such Person is 

  

 35 

 
prohibited by law from owning 100% of such economic benefit, such Person owns all of such economic benefit that it may lawfully own and in any event not less
than 98% of the total economic benefit of ownership of such entity. 
  
 “Withdrawal Liability” means liability to a Multiemployer Plan as a result of a complete or partial withdrawal from such Multiemployer Plan, as such terms are defined in Part I of Subtitle E of Title IV of ERISA.

  
 “Yellow Receivables Facility” means that
certain receivables facility and trust evidenced by the Amended and Restated Receivables Purchase Agreement, dated as of September 10, 2004, among YRRFC, Falcon Asset Securitization Corporation, Blue Ridge Asset Funding Corporation, Three Pillars
Funding LLC, the financial institutions party thereto as “Committed Purchasers”, Wachovia Bank, National Association, as co-agent, SunTrust Capital Markets, Inc., as co-agent, and JPMorgan Chase Bank, N.A. (successor by merger to Bank One,
NA (Main Office Chicago)), as co-agent and as administrative agent, and the Receivables Sale Agreement dated as of September 10, 2004, among Yellow Transportation, Inc., Roadway Express, Inc., and YRRFC, in each case, as amended, refinanced, renewed
or replaced. 
  
 “YRCMI” means YRC Mortgages,
LLC, a Delaware limited liability company. 
  
 “YRCMI
Credit Agreement” means that certain Amended and Restated Credit Agreement dated as of September 10, 2004, among the Company, YRCMI, as lender, and Yellow Transportation, Inc., as the same may be amended, modified or supplemented from time
to time in accordance with the terms hereof and thereof. 
  
 “YRRFC” means Yellow Roadway Receivables Funding Corporation, a Delaware corporation. 
  
 SECTION 1.02. Classification of Loans and Borrowings. For purposes of this Agreement, Loans may be classified and referred to by Class
(e.g., a “US Tranche Revolving Loan”) or by Type (e.g., a “Eurocurrency Loan”) or by Class and Type (e.g., a “Eurocurrency US Tranche Revolving Loan”). Borrowings also may be classified and referred
to by Class (e.g., a “US Tranche Revolving Borrowing”) or by Type (e.g., a “Eurocurrency Borrowing”) or by Class and Type (e.g., a “Eurocurrency US Tranche Revolving Borrowing”). 
  
 SECTION 1.03. Terms Generally. The definitions of terms herein shall
apply equally to the singular and plural forms of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter forms. The words “include”, “includes” and
“including” shall be deemed to be followed by the phrase “without limitation”. The word “will” shall be construed to have the same meaning and effect as the word “shall”. Unless the context requires otherwise
(a) any definition of or reference to any agreement, instrument or other document herein shall be construed as referring to such agreement, instrument or other document as from time to time amended, supplemented or otherwise modified (subject to any
restrictions on such amendments, supplements or modifications set forth herein), (b) any reference herein to any Person shall be construed to include such Person’s successors and assigns, (c) the words “herein”, “hereof” and
“hereunder”, and words of similar import, shall be construed to refer to this Agreement in its entirety and not 

  

 36 

 
to any particular provision hereof, (d) all references herein to Articles, Sections, Exhibits and Schedules shall be construed to refer to Articles and
Sections of, and Exhibits and Schedules to, this Agreement and (e) the words “asset” and “property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible assets and properties,
including cash, securities, accounts and contract rights. 
  
 SECTION 1.04. Accounting Terms; GAAP. Except as otherwise expressly provided herein, all terms of an accounting or financial nature shall be construed in accordance with GAAP, as in effect from time to time; provided that, if
the Company notifies the Administrative Agent that the Company requests an amendment to any provision hereof to eliminate the effect of any change occurring after the date hereof in GAAP or in the application thereof on the operation of such
provision (or if the Administrative Agent notifies the Company that the Required Lenders request an amendment to any provision hereof for such purpose), regardless of whether any such notice is given before or after such change in GAAP or in the
application thereof, then such provision shall be interpreted on the basis of GAAP as in effect and applied immediately before such change shall have become effective until such notice shall have been withdrawn or such provision amended in
accordance herewith. 
  
 SECTION 1.05. Foreign Currency
Calculations. (a) For purposes of determining the Canadian Tranche Exposure, the UK Tranche Exposure or any related amount, the Administrative Agent shall determine the Exchange Rate as of the applicable Exchange Rate Date with respect to
Canadian Dollars, Euro, Pounds Sterling and each Alternative Currency in which any requested or outstanding Letter of Credit is denominated and shall apply such Exchange Rates to determine such amount (in each case after giving effect to any
Borrowings to be made or repaid and any Letters of Credit to be issued, amended, renewed, extended or terminated, to the extent practicable on or prior to the applicable date for such calculation). The amount of any LC Disbursement made by an
Issuing Bank in an Alternative Currency and not reimbursed by the Company shall be determined as set forth in paragraph (e) or (m) of Section 2.06, as applicable. 
  
 (b) For purposes of any determination under Section 6.01 or 6.02 or under paragraph (f), (g) or (k) of Article VII, all
amounts incurred, outstanding or proposed to be incurred or outstanding in currencies other than US Dollars shall be translated into US Dollars at the currency exchange rates in effect on the date of such determination; provided that no
Default or Event of Default shall arise as a result of any limitation set forth in US Dollars in Section 6.01 or 6.02 being exceeded solely as a result of changes in currency exchange rates from those rates applicable at the time or times
Indebtedness or Liens were initially consummated in reliance on the exceptions under such Sections. 
  
 ARTICLE II 
  
 The Credits 
  
 SECTION 2.01. Commitments.
(a) Subject to the terms and conditions set forth herein, each US Tranche Lender agrees to make US Tranche Revolving Loans to the Company from time to time during the Availability Period in US Dollars in an aggregate 

  

 37 

 
principal amount at any time outstanding that will not result in (i) such Lender’s US Tranche Exposure exceeding its US Tranche Commitment or (ii) the
aggregate amount of the Lenders’ US Tranche Exposures exceeding the aggregate amount of the US Tranche Commitments. 
  
 (b) Subject to the terms and conditions set forth herein, each Canadian Tranche Lender agrees to make Canadian Tranche Revolving Loans to the Canadian
Borrowers in Canadian Dollars and/or to the Company in US Dollars and to accept Drafts issued by the Canadian Borrowers in Canadian Dollars from time to time during the Availability Period in an aggregate principal amount of Loans and face amount of
Acceptances at any time outstanding that will not result in (i) such Lender’s Canadian Tranche Exposure exceeding its Canadian Tranche Commitment or (ii) the aggregate amount of the Lenders’ Canadian Tranche Exposures exceeding the
aggregate amount of the Canadian Tranche Commitments. 
  
 (c)
Subject to the terms and conditions set forth herein, each UK Tranche Lender agrees to make UK Tranche Revolving Loans to the UK Borrowers in Pounds Sterling or Euro and/or to the Company in US Dollars from time to time during the Availability
Period in an aggregate principal amount of Loans at any time outstanding that will not result in (i) such Lender’s UK Tranche Exposure exceeding its UK Tranche Commitment or (ii) the aggregate amount of the Lenders’ UK Tranche Exposures
exceeding the aggregate amount of the UK Tranche Commitments. 
  
 (d) Within the foregoing limits and subject to the terms and conditions set forth herein, the Borrowers may borrow, prepay and reborrow Revolving Loans. 
  
 SECTION 2.02. Loans and Borrowings. (a) Each US Tranche Revolving Loan shall be made as part of a Borrowing
consisting of US Tranche Revolving Loans made by the US Tranche Lenders ratably in accordance with their respective US Tranche Commitments. Each Canadian Tranche Revolving Loan shall be made as part of a Borrowing consisting of Canadian Tranche
Revolving Loans made by the Canadian Tranche Lenders ratably in accordance with their respective Canadian Tranche Commitments. Each Acceptance shall be issued in accordance with Section 2.04. Each UK Tranche Revolving Loan shall be made as part of a
Borrowing consisting of UK Tranche Revolving Loans made by the UK Tranche Lenders ratably in accordance with their respective UK Tranche Commitments. The failure of any Lender to make any Loan required to be made by it or to accept any Acceptance
required to be accepted by it shall not relieve any other Lender of its obligations hereunder; provided that the Commitments of the Lenders are several, and no Lender shall be responsible for any other Lender’s failure to make Loans as
required hereunder. 
  
 (b) Subject to Section 2.15, 

 
 (i) each US Tranche Revolving Borrowing shall be
comprised entirely of Eurocurrency Loans or ABR Loans, in each case as the Company may request in accordance herewith; 
  
 (ii) each Canadian Tranche Revolving Borrowing shall be comprised entirely of Acceptances or Canadian Base Rate Loans, in each case as a
Canadian Borrower may 

  

 38 

 
request in accordance herewith, or entirely of Eurocurrency Loans or ABR Loans, in each case as the Company may request in accordance herewith; 

 
 (iii) each UK Tranche Revolving Borrowing shall be
comprised entirely of Eurocurrency Loans, in each case as the Company or a UK Borrower may request in accordance herewith; 
  
 (iv) each US Tranche Swingline Loan shall bear interest by reference to the US Swingline Rate; 
  
 (v) each Canadian Tranche Swingline Loan shall be a Canadian
Base Rate Loan; and 
  
 (vi) each UK Tranche
Swingline Loan shall bear interest by reference to the UK Swingline Rate. 
  
 Each
Lender at its option may make any Loan by causing any domestic or foreign branch or Affiliate of such Lender to make such Loan (and in the case of an Affiliate, the provisions of Sections 2.15, 2.16, 2.17 and 2.18 shall apply to such Affiliate to
the same extent as to such Lender); provided that any exercise of such option shall not affect the obligation of the applicable Borrower to repay such Loan in accordance with the terms of this Agreement. 
  
 (c) Each Borrowing (other than Acceptances) shall be in an aggregate amount
that is at least equal to the Borrowing Minimum and an integral multiple of the Borrowing Multiple; provided that an ABR Revolving Borrowing may be made in an aggregate amount that is equal to the aggregate available US Tranche Commitments,
Canadian Tranche Commitments or UK Tranche Commitments, as applicable, or that is required to finance the reimbursement of an LC Disbursement as contemplated by Section 2.05(e) and a Canadian Base Rate Revolving Borrowing may be made in an aggregate
amount that is equal to the aggregate available Canadian Tranche Commitments. Borrowings of more than one Type and Class may be outstanding at the same time; provided that there shall not at any time be more than a total of ten US Tranche
Eurocurrency Revolving Borrowings outstanding, a total of five Canadian Tranche Eurocurrency Revolving Borrowings outstanding or a total of five UK Tranche Eurocurrency Revolving Borrowings outstanding. 
  
 (d) Notwithstanding any other provision of this Agreement, no Borrower shall
be entitled to request, or to elect to convert or continue, any Borrowing if the Interest Period requested with respect thereto would end after the Maturity Date or, in the case of an Acceptance, if the maturity date thereof would occur after the
Maturity Date. 
  
 SECTION 2.03. Requests for Revolving
Borrowings. To request a Revolving Borrowing, the applicable Borrower, or the Company on behalf of the applicable Borrower, shall notify the Applicable Agent (and the Administrative Agent, if the Applicable Agent is not the Administrative Agent)
of such request by telephone: 
  
 (a) in the case of a
Eurocurrency Borrowing, not later than 1:00 p.m., Local Time, three Business Days before the date of the proposed Borrowing, 
  

 39 

 (b) in the case of an ABR Borrowing, not later than 1:00 p.m., New York City time, one Business Day
before the date of the proposed Borrowing, 
  
 (c) in the case of
a Canadian Base Rate Revolving Borrowing, not later than 1:00 p.m., Local Time, one Business Day before the date of the proposed Borrowing, and 
  
 (d) in the case of a Borrowing of Acceptances, not later than 1:00 p.m., Toronto time, two Business Days before the date of the proposed Borrowing.

  
 Each such telephonic Borrowing Request shall be irrevocable and shall be
confirmed by 2:00 p.m. (Local Time) on the same Business Day by hand delivery or telecopy to the Applicable Agent of a written Borrowing Request in a form approved by the Applicable Agent and signed by the applicable Borrower, or by the Company on
behalf of the applicable Borrower. Each such telephonic and written Borrowing Request shall specify the following information in compliance with Section 2.02: 
  

(i) the Borrower requesting such Borrowing (or on whose behalf the Company is requesting such Borrowing); 
  
 (ii) whether the requested Borrowing is to be a US Tranche
Revolving Borrowing, a UK Tranche Revolving Borrowing or a Canadian Tranche Revolving Borrowing; 
  
 (iii) the currency and aggregate principal amount (in the case of Loans) or face amount (in the case of Acceptances) of the requested
Borrowing; 
  
 (iv) the date of the requested
Borrowing, which shall be a Business Day; 
  
 (v)
the Type of the requested Borrowing; 
  
 (vi) in
the case of a Eurocurrency Borrowing, the initial Interest Period to be applicable thereto, which shall be a period contemplated by the definition of the term “Interest Period”; 
  
 (vii) in the case of a Borrowing of Acceptances, the term
applicable thereto, which shall be a period contemplated by Section 2.04(a); and 
  
 (viii) the location and number of the relevant Borrower’s account to which funds are to be disbursed, which shall comply with the
requirements of Section 2.07. 
  
 If no election as to the Type of Borrowing is
specified, then the requested Borrowing shall be (i) in the case of a Borrowing under the US Tranche, an ABR Borrowing, (ii) in the case of a Borrowing under the UK Tranche, a Eurocurrency Borrowing, and (iii) in the case of a Borrowing under the
Canadian Tranche denominated in (x) Canadian Dollars, a Canadian Base Rate Borrowing, and (y) US Dollars, an ABR Borrowing. If no Interest Period is specified with respect to any requested Eurocurrency Borrowing, then the relevant Borrower shall be
deemed to have selected an Interest Period of one month’s duration. If no term is specified with respect to any requested Borrowing of Acceptances, then the relevant Borrower shall be deemed to have 

  

 40 

 
selected a term of one month’s duration. Promptly following receipt of a Borrowing Request in accordance with this Section, the Applicable Agent shall
advise each Lender that will make a Loan or accept a Draft as part of the requested Borrowing of the details thereof and of the amount of the Loan to be made or the face amount of the Draft to be accepted by such Lender as part of the requested
Borrowing. 
  
 SECTION 2.04. Canadian Bankers’
Acceptances. 
  
 (a) Notice and Term. Any Canadian
Borrower may give the Canadian Agent instructions (which must be received by the Canadian Agent before 12:00 noon (Toronto time) on the second Business Day before the proposed date of a requested Borrowing to be effective) that it wishes to have
Drafts accepted under this Agreement on any proposed Business Day and stating the aggregate face amount and the term applicable to such Drafts. The term of such Drafts must be a period of one, two, three or six months (the “Contract
Period”), and be subject to marketability, maturing on or before the end of the Availability Period. 
  
 (b) Face Amount of Drafts. The aggregate face amount of an issue of Drafts to be accepted on any particular date of a requested Borrowing must be
C$5,000,000 or a whole number multiple of C$1,000,000 in excess thereof. The face amount of each Acceptance shall be a whole number multiple of C$100,000. The Canadian Agent will round allocations among the Canadian Tranche Lenders to ensure that
each Acceptance issued has a face amount which is a whole number multiple of C$100,000, and such rounded allocation shall constitute the Canadian Tranche Lenders’ respective Canadian Tranche Percentages of an issue of Acceptances for the
purposes of this Agreement. 
  
 (c) Power of Attorney. In
order to facilitate issues of Acceptances pursuant to this Agreement, each Canadian Borrower authorizes each Canadian Tranche Lender, and for this purpose appoints each Canadian Tranche Lender its lawful attorney, to complete, sign and endorse
Drafts issued in accordance with Sections 2.04(a) and (b) on its behalf in handwritten or by facsimile or mechanical signature or otherwise and, once so completed, signed and endorsed, and following acceptance of them as an Acceptance under this
Agreement, then purchase, discount or negotiate such Acceptances in accordance with the provisions of this Section 2.04. Drafts so completed, signed, endorsed and negotiated on behalf of any Canadian Borrower by any Canadian Tranche Lender shall
bind such Canadian Borrower as fully and effectively as if so performed by an authorized officer of such Canadian Borrower. No Canadian Tranche Lender shall be liable for any damage, loss or other claim arising by reason of any loss or improper use
of any such instrument except the gross negligence or willful misconduct of such Canadian Tranche Lender or its officers, employees, agents or representatives. Alternatively, each Canadian Borrower agrees that, at the request of the Canadian Agent,
each Canadian Borrower shall deliver to the Canadian Agent a “depository note” which complies with the requirements of the Depository Bills and Notes Act (Canada), and consents to the deposit of any such depository note in the
book-based debt clearance system maintained by the Canadian Depository for Securities. 
  
 (d) Restrictions. The Canadian Agent shall have the discretion to restrict the term and maturity date of an issue of Acceptances and the number of issues of Acceptances outstanding at any one time. Unless the
Canadian Agent notifies each Canadian Borrower to the 

  

 41 

 
contrary, the maximum number of issuances of Acceptances outstanding at any time is limited to five in total for all Canadian Borrowers. 
  
 (e) Discount and Sale of Acceptances. 
  
 (i) Except as otherwise provided in Section 2.04(j), each
Canadian Tranche Lender shall purchase for its own account Acceptances accepted by such Canadian Tranche Lender on the date of such Borrowing at the purchase price equal to the face amount of such Acceptances less an amount equal to the amount (the
“Discount”) that yields to such Canadian Tranche Lender (excluding the Stamping Fee) an interest rate per annum equal to the CDOR BA Rate applicable to such Acceptance for the applicable term of such Acceptances. 
  
 (ii) Except as otherwise provided in Sections 2.04(l) and
(m), each Canadian Tranche Lender shall pay the Net Acceptance Proceeds of its Canadian Tranche Percentage of each issue of Acceptances to the Canadian Agent on the date of such Borrowing in exchange for delivery of such Acceptances. Such Net
Acceptance Proceeds, when received by the Canadian Agent, will be advanced by bank transfer to the credit of the applicable Canadian Borrower’s account. 
  

(iii) Each Canadian Tranche Lender may at any time and from time to time purchase, hold, sell, rediscount or otherwise dispose of any
Acceptance, and no such dealing shall prejudice or impair any Canadian Borrower’s obligations under Section 2.04(g). 
  
 (f) Stamping Fee. A stamping fee is payable by the applicable Canadian Borrower to each accepting Canadian Tranche Lender on the issuance of each
Acceptance and shall be calculated upon the face amount of each such Acceptance for the duration of its term on the basis of the actual number of days to elapse from the date of its acceptance up to the maturity date of the Acceptance, calculated at
the Applicable Rate. Each accepting Canadian Tranche Lender shall be entitled to deduct from the Acceptance Proceeds to be remitted to the Canadian Agent pursuant to Subsection 2.04(e)(ii) the stamping fee payable to it as determined in accordance
with this Section 2.04(f). 
  
 (g) Payment of Acceptances.
Subject to Section 2.04 (l) and (m), each Canadian Borrower shall pay to each Canadian Tranche Lender the full face amount of each Acceptance accepted by such Canadian Tranche Lender for its account on the maturity date of such Acceptance. If an
Acceptance matures and such Canadian Borrower has not made such payment, nor effected a Conversion or Rollover pursuant to Section 2.04(l) or (m), respectively, such Canadian Borrower shall be deemed to have provided for payment of the full face
amount of the Acceptance by Conversion of such Acceptance into a Canadian Base Rate Loan in a principal amount equal to the full face amount of the Acceptance on its maturity date. 
  
 (h) Waivers. No Canadian Borrower shall claim from any Canadian Tranche Lender any days of grace for the payment at
maturity of any Drafts presented and accepted by such Canadian Tranche Lender pursuant to this Agreement. In addition, each Canadian Borrower waives demand, presentment for payment, protest, notice of protest, dishonor, notice 

  

 42 

 
of dishonor and any other notice or defense to payment (including the doctrine of merger) which might otherwise exist if for any reason an Acceptance is held
by any Canadian Tranche Lender in its own right at the maturity thereof. 
  
 (i) Notice of Maturing Acceptances. The applicable Canadian Borrower shall give the Canadian Agent, before 12:00 noon (Toronto time) on the second Business Day before the maturity of any Acceptances, a notice
of repayment or Borrowing Request requesting a Conversion or Rollover in respect of such Acceptances in order to permit each Canadian Tranche Lender to organize its internal funding requirements to fund the payment of the face amount of such
Acceptances to the respective holders thereof upon or following maturity. 
  
 (j) B/A Equivalent Advances. If a Canadian Tranche Lender is not a Canadian chartered bank or is not permitted by applicable law to, or does not by virtue of policy or customary practice, accept Drafts for the
purpose of subsequent sale as a bankers’ acceptance (a “Non-Acceptance Lender”), each time a Canadian Borrower gives a Borrowing Request for an issue of Acceptances, such Non-Acceptance Lender shall, in lieu of accepting and
purchasing Acceptances pursuant to Section 2.04(e), make an advance in Canadian Dollars to such Canadian Borrower (a “B/A Equivalent Advance”) in the amount equal to the Acceptance Proceeds which would be derived from a hypothetical
sale of Drafts accepted by it (“Notional Acceptances”) in the aggregate face amount of its Canadian Tranche Percentage of such requested issue of Acceptances at a discount rate that yields to such Non-Acceptance Lender (excluding
the Stamping Fee) an interest rate per annum equal to the CDOR BA Rate for Acceptances accepted by a Canadian Tranche Lender that is not a Schedule I Bank. Any B/A Equivalent Advance shall be repayable on the maturity of such issue of Acceptances. A
Non-Acceptance Lender shall be entitled to deduct from the amount of its B/A Equivalent Advance to be paid to the Canadian Agent pursuant to Subsection 2.04(e)(ii) an amount equal to the Stamping Fee determined in accordance with Section 2.04(f)
that would have been payable to it with respect to the Notional Acceptances corresponding to the B/A Equivalent Advance. For the purposes of this Agreement each reference to an issue of Acceptances or Acceptances issued by a Non-Acceptance Lender
shall be deemed to include, where relevant, B/A Equivalent Advances, with the necessary changes being made to fit the context. 
  
 (k) Calculation of Net Acceptance Proceeds. The Net Acceptance Proceeds for any Acceptances purchased by a Canadian Tranche Lender may be
determined in accordance with the following formula: 
  
 

 
  

 43 

 where n is the number of days to elapse in the term of the Acceptances, CDOR BA Rate is the applicable rate for such
Acceptance and is expressed as a decimal and AR is the Applicable Rate with respect to the Stamping Fee. 
  
 (l) Conversions. Any Canadian Borrower may request the Canadian Tranche Lenders to convert (a) at any time, a Canadian Base Rate Borrowing or a
portion thereof into an issue of Acceptances or (b) on its maturity date, an issue of Acceptances or a portion thereof into a Canadian Base Rate Borrowing, upon delivering a Borrowing Request to the Canadian Agent requesting a Conversion specifying
both the amount of the Borrowing to be converted and the amount and Type of the requested resulting Borrowing. The relevant provisions of this Agreement applicable to a borrowing and availability of the Type of Borrowing which will result from the
Conversion (as well as any portion of the Borrowing which is not being converted) must be satisfied to effect any such requested Borrowing (including the applicable notice provisions contained in Section 2.03). Subject to the foregoing provisions of
this Section 2.04(l), the Borrowing (or portion thereof) requested to be converted shall be converted in accordance with the Borrowing Request and any Net Acceptance Proceeds derived from the Conversion shall be retained by each Canadian Tranche
Lender for its own account. 
  
 (m) Rollovers. At or before
12:00 noon (Toronto time) two Business Days prior to the maturity of an issue of Acceptances, unless the applicable Canadian Borrower has delivered to the Canadian Agent a Borrowing Request requesting a Conversion in accordance with Section 2.04(l)
or a notice of repayment, such Canadian Borrower shall deliver a Borrowing Request to the Canadian Agent requesting a Rollover and selecting the term applicable to the resulting issue of Acceptances. The relevant provisions of this Agreement
applicable to a Borrowing of Acceptances must be satisfied to effect any such Rollover. Subject to the foregoing provisions of this Section 2.04(m), the Borrowing (or portion thereof) requested to be rolled over shall be rolled over in accordance
with the Borrowing Request and the Net Acceptance Proceeds derived from the Rollover shall be retained by each Canadian Tranche Lender for its own account. The provisions of Section 2.04(g) shall apply if any Canadian Borrower fails to
deliver any such requests or notice. 
  
 (n) Payments on a
Conversion or Rollover. If any Canadian Borrower requests the Canadian Tranche Lenders to convert a Canadian Base Rate Loan or a portion thereof to an issue of Acceptances pursuant to Section 2.04(l), or to Rollover an issue of Acceptances or a
portion thereof pursuant to Section 2.04(m), then such Canadian Borrower shall pay to the Canadian Tranche Lenders the difference between (a) the face amount of the resulting Acceptances minus (b) the Net Acceptance Proceeds of the resulting
Acceptances determined in accordance with Section 2.04(k) upon the acceptance and purchase of the resulting Acceptances in accordance with this Section 2.04. 
  
 SECTION 2.05. Swingline Loans. (a) Subject to the terms and conditions set forth herein, the US Tranche Swingline Lender agrees to make US Tranche
Swingline Loans in US Dollars to the Company from time to time during the Availability Period, in an aggregate principal amount at any time outstanding that will not result in (i) the aggregate principal amount of outstanding US Tranche Swingline
Loans exceeding $50,000,000 or (ii) the total US Tranche Exposures exceeding the total US Tranche Commitments; provided that the Swingline Lender shall not be required to make a Swingline Loan to refinance an outstanding Swingline Loan.

  

 44 

 
Subject to the terms and conditions set forth herein, the Canadian Tranche Swingline Lender agrees to make Canadian Tranche Swingline Loans in Canadian
Dollars to the Canadian Borrowers from time to time during the Availability Period, in an aggregate principal amount at any time outstanding that will not result in (i) the US Dollar Equivalent of the aggregate principal amount of outstanding
Canadian Tranche Swingline Loans exceeding $5,000,000 or (ii) the total Canadian Tranche Exposures exceeding the total Canadian Tranche Commitments; provided that the Canadian Tranche Swingline Lender shall not be required to make a Canadian
Tranche Swingline Loan to refinance an outstanding Canadian Tranche Swingline Loan. Subject to the terms and conditions set forth herein, the UK Tranche Swingline Lender agrees to make UK Tranche Swingline Loans in Pounds Sterling or Euro to the UK
Borrowers from time to time during the Availability Period, in an aggregate principal amount at any time outstanding that will not result in (i) the US Dollar Equivalent of the aggregate principal amount of outstanding UK Tranche Swingline Loans
exceeding $1,000,000 or (ii) the total UK Tranche Exposures exceeding the total UK Tranche Commitments; provided that the UK Tranche Swingline Lender shall not be required to make a UK Tranche Swingline Loan to refinance an outstanding UK
Tranche Swingline Loan. Within the foregoing limits and subject to the terms and conditions set forth herein, the Borrowers may borrow, prepay and reborrow Swingline Loans. 
  
 (b) To request a Swingline Loan, the applicable Borrower shall notify the Applicable Agent of such request by telephone
(confirmed by telecopy), not later than 1:00 p.m., Local Time (except, in the case of a Canadian Tranche Swingline Loan, not later than 12:00 noon, Toronto time) on the day of a proposed Swingline Loan. Each such notice shall be irrevocable and
shall specify the requested date (which shall be a Business Day) and amount of the requested Swingline Loan and the Tranche under which the requested Swingline Loan will be borrowed. The Applicable Agent will promptly advise the applicable Swingline
Lender of any such notice received from a Borrower. The applicable Swingline Lender shall make each Swingline Loan available to the applicable Borrower by means of a credit to the general deposit account of such Borrower with such Swingline Lender
or by wire transfer to an account specified by such Borrower in the applicable borrowing request (or, in the case of a US Tranche Swingline Loan made to finance the reimbursement of an LC Disbursement as provided in Section 2.06(e), by remittance to
the applicable Issuing Bank) by 3:00 p.m., Local Time, on the requested date of such Swingline Loan. 
  
 (c) A Swingline Lender may by written notice given to the Applicable Agent not later than 1:00 p.m., Local Time, on any Business Day require the Lenders
under a Tranche to acquire participations on such Business Day in all or a portion of the Swingline Loans outstanding under such Tranche. Such notice shall specify the aggregate amount of Swingline Loans in which such Lenders will participate.
Promptly upon receipt of such notice, the Applicable Agent will give notice thereof to each applicable Lender, specifying in such notice such Lender’s Tranche Percentage of such Swingline Loan or Loans. Each Lender hereby absolutely and
unconditionally agrees, upon receipt of notice as provided above, to pay to the Applicable Agent, for the account of the applicable Swingline Lender, such Lender’s Tranche Percentage of such Swingline Loan or Loans. Each Lender acknowledges and
agrees that its obligation to acquire participations in Swingline Loans pursuant to this paragraph is absolute and unconditional and shall not be affected by any circumstance whatsoever, including the occurrence and continuance of a Default or
reduction or termination of the Commitments, and that each such payment shall be made without any offset, abatement, withholding or reduction 

  

 45 

 
whatsoever. Each Lender shall comply with its obligation under this paragraph by wire transfer of immediately available funds, in the same manner as provided
in Section 2.07 with respect to Loans made by such Lender (and Section 2.07 shall apply, mutatis mutandis, to the payment obligations of the Lenders), and the Applicable Agent shall promptly pay to the applicable Swingline Lender the
amounts so received by it from the Lenders. The Applicable Agent shall notify the applicable Borrower of any participations in any Swingline Loan acquired pursuant to this paragraph, and thereafter payments in respect of such Swingline Loan shall be
made to the Applicable Agent and not to such Swingline Lender. Any amounts received by a Swingline Lender from the applicable Borrower (or other party on behalf of the applicable Borrower) in respect of a Swingline Loan after receipt by such
Swingline Lender of the proceeds of a sale of participations therein shall be promptly remitted to the Applicable Agent; any such amounts received by such Agent shall be promptly remitted by such Agent to the Lenders that shall have made their
payments pursuant to this paragraph and to such Swingline Lender, as their interests may appear; provided that any such payment so remitted shall be repaid to such Swingline Lender or to such Applicable Agent, as applicable, if and to the
extent such payment is required to be refunded to the applicable Borrower for any reason. The purchase of participations in a Swingline Loan pursuant to this paragraph shall not relieve the applicable Borrower of any default in the payment thereof.

  
 SECTION 2.06. Letters of Credit. (a) General.
Subject to the terms and conditions set forth herein, the Company may request the issuance, for its own account and for the benefit of the Company or any Subsidiary of the Company, of Letters of Credit denominated in US Dollars or in any Alternative
Currency, in a form reasonably acceptable to the Administrative Agent and the Issuing Bank, at any time and from time to time during the Availability Period. In the event of any inconsistency between the terms and conditions of this Agreement and
the terms and conditions of any form of letter of credit application or other agreement submitted by the Company to, or entered into by the Company with, the Issuing Bank relating to any Letter of Credit, the terms and conditions of this Agreement
shall control. 
  
 (b) Notice of Issuance, Amendment, Renewal,
Extension; Certain Conditions. To request the issuance of a Letter of Credit (or the amendment, renewal or extension of an outstanding Letter of Credit), the Company shall hand deliver or telecopy (or transmit by electronic communication, if
arrangements for doing so have been approved by the Issuing Bank) to the Issuing Bank and the Administrative Agent (reasonably in advance of the requested date of issuance, amendment, renewal or extension) a notice requesting the issuance of a
Letter of Credit, or identifying the Letter of Credit to be amended, renewed or extended, and specifying the Tranche under which such Letter of Credit is to be issued or maintained, the date of issuance, amendment, renewal or extension (which shall
be a Business Day), the date on which such Letter of Credit is to expire (which shall comply with paragraph (c) of this Section), the amount of such Letter of Credit, the currency in which such Letter of Credit is to be denominated (which shall be
US Dollars or an Alternative Currency), the name and address of the beneficiary thereof and such other information as shall be necessary to prepare, amend, renew or extend such Letter of Credit. If requested by the Issuing Bank, the Company also
shall submit a letter of credit application on the Issuing Bank’s standard form in connection with any request for a Letter of Credit. A Letter of Credit shall be issued, amended, renewed or extended only if (and upon issuance, amendment,
renewal or extension of each Letter of Credit the Company shall be deemed to represent and warrant that), after giving effect to such issuance, amendment, renewal 

  

 46 

 
or extension (i) the US Tranche Exposure shall not exceed the total US Tranche Commitments, (ii) the Canadian Tranche Exposure shall not exceed the total
Canadian Tranche Commitments, and (iii) the UK Tranche Exposure shall not exceed the total UK Tranche Commitments. 
  
 (c) Expiration Date. Each Letter of Credit shall expire at or prior to the close of business on the earlier of (i) the date one year after the date
of the issuance of such Letter of Credit (or, in the case of any renewal or extension thereof, one year after such renewal or extension) and (ii) the date that is five Business Days prior to the Maturity Date. 
  
 (d) Participations. By the issuance of a Letter of Credit (or an
amendment to a Letter of Credit increasing the amount thereof) and without any further action on the part of the Issuing Bank or the Lenders under the applicable Tranche, the Issuing Bank hereby grants to each such Lender, and each such Lender
hereby acquires from the Issuing Bank, a participation in such Letter of Credit equal to such Lender’s Tranche Percentage of the aggregate amount available to be drawn under such Letter of Credit. In consideration and in furtherance of the
foregoing, each Lender hereby absolutely and unconditionally agrees to pay to the Administrative Agent, for the account of the applicable Issuing Bank, such Lender’s Tranche Percentage of (i) each LC Disbursement made by the Issuing Bank in US
Dollars and (ii) the US Dollar Equivalent, using the Exchange Rates in effect on the date such payment is required, of each LC Disbursement made by such Issuing Bank in an Alternative Currency, and in each case, not reimbursed by the Company on the
date due as provided in paragraph (e) of this Section, or of any reimbursement payment required to be refunded to the Company for any reason (or, if such reimbursement payment was refunded in an Alternative Currency, the US Dollar Equivalent thereof
using the Exchange Rates on the date of such refund). Each Lender acknowledges and agrees that its obligation to acquire participations pursuant to this paragraph in respect of Letters of Credit is absolute and unconditional and shall not be
affected by any circumstance whatsoever, including any amendment, renewal or extension of any Letter of Credit or the occurrence and continuance of a Default or reduction or termination of the Commitments, and that each such payment shall be made
without any offset, abatement, withholding or reduction whatsoever. 
  
 (e) Reimbursement. If the Issuing Bank shall make any LC Disbursement in respect of a Letter of Credit, the Company shall reimburse such LC Disbursement by paying to the Administrative Agent an amount equal to such LC Disbursement
not later than 12:00 noon, New York City time, on the date that such LC Disbursement is made, if the Company shall have received notice of such LC Disbursement prior to 10:00 a.m., New York City time, on such date, or, if such notice has not been
received by the Company prior to such time on such date, then not later than 12:00 noon, New York City time, on (i) the Business Day that the Company receives such notice, if such notice is received prior to 10:00 a.m., New York City time, on the
day of receipt, or (ii) the Business Day immediately following the day that the Company receives such notice, if such notice is not received prior to such time on the day of receipt; provided that, in the case of an LC Disbursement made in US
Dollars, the Company may, subject to the conditions to borrowing set forth herein, request in accordance with Section 2.03 or 2.05 that such payment be financed with an ABR US Tranche Revolving Borrowing or US Tranche Swingline Loan in an equivalent
amount and, to the extent so financed, the Company’s obligation to make such payment shall be discharged and replaced by the resulting ABR US Tranche Revolving Borrowing or US Tranche Swingline Loan. If the Company fails to make such payment
when 

  

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due, then (i) if such payment relates to an Alternative Currency Letter of Credit, automatically and with no further action required, the Company’s
obligation to reimburse the applicable LC Disbursement shall be permanently converted into an obligation to reimburse the US Dollar Equivalent, calculated using the Exchange Rates on the date when such payment was due, of such LC Disbursement and
(ii) in the case of each LC Disbursement, the Administrative Agent shall notify each Lender under the applicable Tranche of the applicable LC Disbursement, the payment then due from the Company in respect thereof and such Lender’s Tranche
Percentage thereof. Promptly following receipt of such notice, each such Lender shall pay to the Administrative Agent its Tranche Percentage of the payment then due from the Company, in the same manner as provided in Section 2.07 with respect to
Loans made by such Lender (and Section 2.07 shall apply, mutatis mutandis, to the payment obligations of the Lenders), and the Administrative Agent shall promptly pay to the applicable Issuing Bank in US Dollars the amounts so received
by it from such Lenders. Promptly following receipt by the Administrative Agent of any payment from the Company pursuant to this paragraph, the Administrative Agent shall distribute such payment to the Issuing Bank or, to the extent that Lenders
have made payments pursuant to this paragraph to reimburse the Issuing Bank, then to such Lenders and the Issuing Bank as their interests may appear. Any payment made by a Lender pursuant to this paragraph to reimburse the Issuing Bank for any LC
Disbursement (other than the funding of ABR US Tranche Revolving Loans or a US Tranche Swingline Loan as contemplated above) shall not constitute a Loan and shall not relieve the Company of its obligation to reimburse such LC Disbursement. If the
Company’s reimbursement of, or obligation to reimburse, any amounts in any Alternative Currency would subject the Administrative Agent, the applicable Issuing Bank or any Lender to any stamp duty, ad valorem charge or similar tax that would not
be payable if such reimbursement were made or required to be made in US Dollars, the Company shall, at its option, either (x) pay the amount of any such tax requested by the Administrative Agent, the relevant Issuing Bank or Lender or (y) reimburse
each LC Disbursement made in such Alternative Currency in US Dollars, in an amount equal to the US Dollar Equivalent, calculated using the applicable Exchange Rate on the date such LC Disbursement is made, of such LC Disbursement. 
  
 (f) Obligations Absolute. The Company’s obligation to reimburse
LC Disbursements as provided in paragraph (e) of this Section shall be absolute, unconditional and irrevocable, and shall be performed strictly in accordance with the terms of this Agreement under any and all circumstances whatsoever and
irrespective of (i) any lack of validity or enforceability of any Letter of Credit or this Agreement, or any term or provision therein, (ii) any draft or other document presented under a Letter of Credit proving to be forged, fraudulent or invalid
in any respect or any statement therein being untrue or inaccurate in any respect, (iii) payment by the Issuing Bank under a Letter of Credit against presentation of a draft or other document that does not comply with the terms of such Letter of
Credit, or (iv) any other event or circumstance whatsoever, whether or not similar to any of the foregoing, that might, but for the provisions of this Section, constitute a legal or equitable discharge of, or provide a right of setoff against, the
Company’s obligations hereunder. Neither the Agents, the Lenders nor the Issuing Banks, nor any of their Related Parties, shall have any liability or responsibility by reason of or in connection with the issuance or transfer of any Letter of
Credit or any payment or failure to make any payment thereunder (irrespective of any of the circumstances referred to in the preceding sentence), or any error, omission, interruption, loss or delay in transmission or delivery of any draft, notice or
other communication under or relating to any Letter of Credit 

  

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(including any document required to make a drawing thereunder), any error in interpretation of technical terms or any consequence arising from causes beyond
the control of the Issuing Bank; provided that the foregoing shall not be construed to excuse the Issuing Bank from liability to the Company to the extent of any direct damages (as opposed to consequential damages, claims in respect of which
are hereby waived by the Company to the extent permitted by applicable law) suffered by the Company that are caused by the Issuing Bank’s failure to exercise care when determining whether drafts and other documents presented under a Letter of
Credit comply with the terms thereof. The parties hereto expressly agree that, in the absence of gross negligence or willful misconduct on the part of the Issuing Bank (as finally determined by a court of competent jurisdiction), the Issuing Bank
shall be deemed to have exercised care in each such determination. In furtherance of the foregoing and without limiting the generality thereof, the parties agree that, with respect to documents presented which appear on their face to be in
substantial compliance with the terms of a Letter of Credit, the Issuing Bank may, in its sole discretion, either accept and make payment upon such documents without responsibility for further investigation, regardless of any notice or information
to the contrary, or refuse to accept and make payment upon such documents if such documents are not in strict compliance with the terms of such Letter of Credit. 
  
 (g) Disbursement Procedures. The Issuing Bank shall, promptly following its receipt thereof, examine all documents
purporting to represent a demand for payment under a Letter of Credit. The Issuing Bank shall promptly notify the Administrative Agent and the Company by telephone (confirmed by telecopy) of such demand for payment and whether the Issuing Bank has
made or will make an LC Disbursement thereunder; provided that any failure to give or delay in giving such notice shall not relieve the Company of its obligation to reimburse the Issuing Bank and the applicable Lenders with respect to any
such LC Disbursement. 
  
 (h) Interim Interest. If the
Issuing Bank shall make any LC Disbursement, then, unless the Company shall reimburse such LC Disbursement in full on the date such LC Disbursement is made, the unpaid amount thereof shall bear interest, for each day from and including the date such
LC Disbursement is made to but excluding the date that the Company reimburses such LC Disbursement, (i) if such LC Disbursement is made in US Dollars, and at all times following the conversion to US Dollars of an LC Disbursement made in an
Alternative Currency pursuant to paragraph (e) above, at the rate per annum then applicable to ABR US Tranche Revolving Loans, and (ii) if such LC Disbursement is made in an Alternative Currency, at all times prior to its conversion to US Dollars
pursuant to paragraph (e) above, at a rate equal to the rate reasonably determined by the applicable Issuing Bank to be the cost to such Issuing Bank of funding such LC Disbursement plus the Applicable Margin applicable to Eurocurrency Revolving
Loans at such time; provided that, if the Company fails to reimburse such LC Disbursement when due pursuant to paragraph (e) of this Section, then Section 2.14(d) shall apply. Interest accrued pursuant to this paragraph shall be for the
account of the Issuing Bank, except that interest accrued on and after the date of payment by any Lender pursuant to paragraph (e) of this Section to reimburse the Issuing Bank shall be for the account of such Lender to the extent of such payment.

  
 (i) Replacement of an Issuing Bank. Any Issuing Bank
may be replaced at any time by written agreement among the Company, the Administrative Agent, the replaced Issuing Bank and the successor Issuing Bank. The Administrative Agent shall notify the Lenders of any 

  

 49 

 
such replacement of the Issuing Bank. At the time any such replacement shall become effective, the Company shall pay all unpaid fees accrued for the account
of the replaced Issuing Bank pursuant to Section 2.13(b). From and after the effective date of any such replacement, (i) the successor Issuing Bank shall have all the rights and obligations of an Issuing Bank under this Agreement with respect to
Letters of Credit to be issued by it thereafter and (ii) references herein to the “Issuing Bank” shall be deemed to refer to such successor or to any previous Issuing Bank, or to such successor and all previous Issuing Banks, as the
context shall require. After the replacement of an Issuing Bank hereunder, the replaced Issuing Bank shall remain a party hereto and shall continue to have all the rights and obligations of an Issuing Bank under this Agreement with respect to
Letters of Credit issued by it prior to such replacement, but shall not be required to issue additional Letters of Credit. 
  
 (j) Cash Collateralization. If any Event of Default shall occur and be continuing, on the Business Day that the Company receives notice from the
Administrative Agent or the Required Lenders demanding the deposit of cash collateral pursuant to this paragraph, the Company shall deposit in an account with the Administrative Agent, in the name of the Administrative Agent and for the benefit of
the Lenders, an amount in US Dollars in cash equal to the LC Exposure as of such date plus any accrued and unpaid interest thereon; provided that (i) the portions of such amount attributable to undrawn Alternative Currency Letters of Credit
or LC Disbursements in an Alternative Currency that the Company is not late in reimbursing shall be deposited in the applicable Alternative Currencies in the actual amounts of such undrawn Letters of Credit and LC Disbursements and (ii) the
obligation to deposit such cash collateral shall become effective immediately, and such deposit shall become immediately due and payable, without demand or other notice of any kind, upon the occurrence of any Event of Default with respect to the
Company described in clause (h) or (i) of Article VII. For the purposes of this paragraph, the Alternative Currency LC Exposure shall be calculated using the Exchange Rates on the date notice demanding cash collateralization is delivered to the
Company. The Company also shall deposit cash collateral pursuant to this paragraph as and to the extent required by Section 2.12(b). Such deposit shall be held by the Administrative Agent as collateral for the payment and performance of the
obligations of the Company under this Agreement. The Administrative Agent shall have exclusive dominion and control, including the exclusive right of withdrawal, over such account. Other than any interest earned on the investment of such deposits,
which investments shall be made at the option and sole discretion of the Administrative Agent and at the Company’s risk and expense, such deposits shall not bear interest. Interest or profits, if any, on such investments shall accumulate in
such account. Moneys in such account shall be applied by the Administrative Agent to reimburse any Issuing Bank for LC Disbursements for which it has not been reimbursed and, to the extent not so applied, shall be held for the satisfaction of the
reimbursement obligations of the Company for the LC Exposure at such time or, if the maturity of the Loans has been accelerated (but subject to the consent of the Required Lenders), be applied to satisfy other obligations of the Company under this
Agreement. If the Company is required to provide an amount of cash collateral hereunder as a result of the occurrence of an Event of Default, such amount (to the extent not applied as aforesaid) shall be returned to the Company within three Business
Days after all Events of Default have been cured or waived. 
  
 (k) Existing Letters of Credit. Certain letters of credit issued for the account of the Company by Fleet National Bank N.A., SunTrust Bank, Wachovia Bank, National 

  

 50 

 
Association, and Deutsche Bank AG New York Branch and outstanding on the Effective Date are identified on Schedule 2.06 (the “Existing YRC Letters of
Credit”). As of the Effective Date, (i) the Existing YRC Letters of Credit shall be deemed to be Letters of Credit issued pursuant to and in compliance with this Section 2.06 as Letters of Credit under the US Tranche, (ii) the undrawn
amount of the Existing YRC Letters of Credit and the unreimbursed amount of LC Disbursements with respect to the Existing YRC Letters of Credit shall be included in the calculation of LC Exposure and US Tranche LC Exposure, and (iii) the provisions
of this Section 2.06 and Section 2.13(b) shall apply to the Existing YRC Letters of Credit, and the Company and the Lenders hereby expressly acknowledge their respective obligations hereunder with respect to the Existing YRC Letters of Credit.
Certain letters of credit issued for the account of USF by Harris Trust and Savings Bank pursuant to the USF Credit Agreement (the “Existing USF Letters of Credit”) are expected to be outstanding on the effective date of the
termination of the USF Credit Agreement in connection with the closing of the USF Merger. As of the later of (A) the effective date of the termination of the USF Credit Agreement and (B) the effective date of the USF Merger, (i) the Existing USF
Letters of Credit then outstanding shall be deemed to be Letters of Credit issued pursuant to and in compliance with this Section 2.06 as Letters of Credit under the US Tranche, (ii) the undrawn amount of the Existing USF Letters of Credit and the
unreimbursed amount of LC Disbursements with respect to the Existing USF Letters of Credit shall be included in the calculation of LC Exposure and US Tranche Exposure, and (iii) the provisions of this Section 2.06 and Section 2.13(b) shall apply to
the Existing USF Letters of Credit, and the Company and the Lenders hereby expressly acknowledge their respective obligations hereunder with respect to the Existing USF Letters of Credit; provided, however, that the Existing USF
Letters of Credit shall only be deemed to be Letters of Credit issued hereunder and the foregoing clauses (i)-(iii) shall only be applicable if (x), after giving effect to such deemed issuance of the Existing USF Letters of Credit, the US Tranche
Exposure shall not exceed the total US Tranche Commitments, (y) the Existing USF Letters of Credit are denominated in US Dollars or an Alternative Currency and are in otherwise in the form and substance required for Letters of Credit to be issued
under this Section 2.06 and (z) the Company shall have delivered to the Administrative Agent a schedule of all such Existing USF Letters of Credit, which schedule shall identify (1) the issuer of each such Existing USF Letter of Credit, (2) the
beneficiary of each such Existing USF Letter of Credit, (3) the face amount of each such Existing USF Letter of Credit and (4) the expiry date of each such Existing USF Letter of Credit (which expiry date shall not be a date later than a date
permitted under Section 2.06(c) above). 
  
 (l) Issuing Bank
Agreements. Unless otherwise requested by the Administrative Agent, each Issuing Bank shall report in writing to the Administrative Agent (i) on the first Business Day of each week, the daily activity (set forth by day) in respect of Letters of
Credit during the immediately preceding week, including all issuances, extensions, amendments and renewals, all expirations and cancellations and all disbursements and reimbursements, (ii) on or prior to each Business Day on which such Issuing Bank
expects to issue, amend, renew or extend any Letter of Credit, the date of such issuance, amendment, renewal or extension, and the aggregate face amount of the Letters of Credit to be issued, amended, renewed or extended by it and outstanding after
giving effect to such issuance, amendment, renewal or extension occurred (and whether the amount thereof changed), it being understood that such Issuing Bank shall not permit any issuance, renewal, extension or amendment resulting in an increase in
the amount of any Letter of Credit to occur without first obtaining written confirmation from the Administrative Agent that it is then permitted under this Agreement, (iii) on each Business Day 

  

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on which such Issuing Bank makes any LC Disbursement, the date of such LC Disbursement and the amount of such LC Disbursement, (iv) on any Business Day on
which the Company fails to reimburse an LC Disbursement required to be reimbursed to such Issuing Bank on such day, the date of such failure and the amount and currency of such LC Disbursement and (v) on any other Business Day, such other
information as the Administrative Agent shall reasonably request. 
  
 (m) Conversion. In the event that the Loans become immediately due and payable on any date pursuant to Article VII, all amounts (i) that the Company is at the time or thereafter becomes required to reimburse or otherwise pay to the
Administrative Agent in respect of LC Disbursements made under any Alternative Currency Letter of Credit (other than amounts in respect of which such Borrower has deposited cash collateral pursuant to paragraph (j) above, if such cash collateral was
deposited in the applicable Alternative Currency to the extent so deposited or applied), (ii) that the Lenders are at the time or thereafter become required to pay to the Administrative Agent and the Administrative Agent is at the time or thereafter
becomes required to distribute to the applicable Issuing Bank pursuant to paragraph (e) of this Section in respect of unreimbursed LC Disbursements made under any Alternative Currency Letter of Credit and (iii) of each Lender’s participation in
any Alternative Currency Letter of Credit under which an LC Disbursement has been made shall, automatically and with no further action required, be converted into the US Dollar Equivalent, calculated using the Exchange Rates on such date (or in the
case of any LC Disbursement made after such date, on the date such LC Disbursement is made), of such amounts. On and after such conversion, all amounts accruing and owed to the Administrative Agent, the applicable Issuing Bank or any Lender in
respect of the obligations described in this paragraph shall accrue and be payable in US Dollars at the rates otherwise applicable hereunder. 
  
 SECTION 2.07. Funding of Borrowings. (a) Each Lender shall make each Loan or payment of Net Acceptance Proceeds to be made by it hereunder on the
proposed date thereof by wire transfer of immediately available funds in the applicable currency by 11:00 a.m., Local Time, to the account of the Applicable Agent most recently designated for such purpose for Loans or Acceptances of such Class and
currency by notice to the applicable Lenders; provided that Swingline Loans shall be made as provided in Section 2.05. The Applicable Agent will make such Loans or Net Acceptance Proceeds available to the relevant Borrower by promptly
crediting the amounts so received, in like funds, to an account of such Borrower maintained by the Applicable Agent in New York City, in the case of Loans denominated in US Dollars, in Toronto, in the case of Loans or Acceptances denominated in
Canadian Dollars, and in London, in the case of Loans denominated in Pounds Sterling or Euro, or in any case, by wire transfer to an account specified by such Borrower in the applicable Borrowing Request; provided that ABR Revolving Loans made to
finance the reimbursement of an LC Disbursement as provided in Section 2.06(e) shall be remitted by the Administrative Agent to the applicable Issuing Bank. 
  
 (b) Unless the Applicable Agent shall have received notice from a Lender prior to the proposed date of any Borrowing that such Lender will not make
available to the Applicable Agent such Lender’s share of such Borrowing, the Applicable Agent may assume that such Lender has made such share available on such date in accordance with paragraph (a) of this Section and may, in reliance upon such
assumption, make available to the relevant Borrower a corresponding amount. In such event, if a Lender has not in fact made its share of the applicable 

  

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Borrowing available to the Applicable Agent, then the applicable Lender and such Borrower severally agree to pay to the Applicable Agent forthwith on demand
such corresponding amount with interest thereon, for each day from and including the date such amount is made available to such Borrower to but excluding the date of payment to the Applicable Agent, at (i) in the case of such Lender, the rate
reasonably determined by the Applicable Agent to be the cost to it of funding such amount or (ii) in the case of such Borrower, the interest rate applicable to the subject Loan or, in the case of an Acceptance, the interest rate applicable to
Canadian Base Rate Loans. If such Lender pays such amount to the Applicable Agent, then such amount shall constitute such Lender’s Loan or Acceptance included in such Borrowing. 
  
 SECTION 2.08. Interest Elections. (a) Each Revolving Borrowing initially shall be of the Type specified in the
applicable Borrowing Request and, in the case of a Eurocurrency Revolving Borrowing, shall have an initial Interest Period as specified in such Borrowing Request. Thereafter, the relevant Borrower may elect to convert such Borrowing to a different
Type or to continue such Borrowing and, in the case of a Eurocurrency Revolving Borrowing, may elect Interest Periods therefor, all as provided in this Section. A Borrower may elect different options with respect to different portions of the
affected Borrowing, in which case each such portion shall be allocated ratably among the Lenders holding the Loans comprising such Borrowing, and the Loans comprising each such portion shall be considered a separate Revolving Borrowing. This Section
shall not apply to Swingline Borrowings, which may not be converted or continued, or to Acceptance Borrowings, which are subject to Section 2.04. 
  
 (b) To make an election pursuant to this Section, a Borrower, or the Company on its behalf, shall notify the Applicable Agent of such election by
telephone by the time that a Borrowing Request would be required under Section 2.03 if such Borrower were requesting a Revolving Borrowing of the Type resulting from such election to be made on the effective date of such election. Each such
telephonic Interest Election Request shall be irrevocable and shall be confirmed promptly by hand delivery or telecopy to the Applicable Agent of a written Interest Election Request in a form approved by the Administrative Agent and signed by the
relevant Borrower, or the Company on its behalf. Notwithstanding any contrary provision herein, this Section shall not be construed to permit any Borrower to (i) change the currency of any Borrowing, (ii) elect an Interest Period for Eurocurrency
Loans that does not comply with Section 2.02(d) or (iii) convert any Borrowing to a Borrowing of a Type not available under the Class of Commitments pursuant to which such Borrowing was made. 
  
 (c) Each telephonic and written Interest Election Request shall specify the
following information in compliance with Section 2.02: 
  
 (i) the Borrowing to which such Interest Election Request applies and, if different options are being elected with respect to different portions thereof, the portions thereof to be allocated to each resulting Borrowing (in which case the
information to be specified pursuant to clauses (iii) and (iv) below shall be specified for each resulting Borrowing); 
  
 (ii) the effective date of the election made pursuant to such Interest Election Request, which shall be a Business Day; 
  
 (iii) the Type of the resulting Borrowing; and 

 

 53 

 (iv) if the resulting Borrowing is a Eurocurrency Borrowing, the Interest Period to be
applicable thereto after giving effect to such election, which shall be a period contemplated by the definition of the term “Interest Period”. 
  
 If any such Interest Election Request requests a Eurocurrency Borrowing but does not specify an Interest Period, then the applicable Borrower shall be deemed to have
selected an Interest Period of one month’s duration. 
  
 (d)
Promptly following receipt of an Interest Election Request, the Applicable Agent shall advise each Lender holding a Loan to which such request relates of the details thereof and of such Lender’s portion of each resulting Borrowing. 

 
 (e) If the relevant Borrower fails to deliver a timely Interest Election
Request with respect to a Eurocurrency Borrowing prior to the end of the Interest Period applicable thereto, then, unless such Borrowing is repaid as provided herein, at the end of such Interest Period, such Borrowing shall (i) in the case of a
Eurocurrency Borrowing denominated in US Dollars by the Company under the US Tranche or the Canadian Tranche, be converted to an ABR Borrowing and (ii) in the case of any other Eurocurrency Borrowing, be continued as a Eurocurrency Borrowing with an
Interest Period of one month’s duration. Notwithstanding any contrary provision hereof, if an Event of Default has occurred and is continuing and the Administrative Agent, at the request of the Required Lenders, so notifies the Company, then,
so long as an Event of Default is continuing (i) no outstanding Revolving Borrowing borrowed by the Company may be converted to or continued at the end of the then current Interest Period as a Eurocurrency Borrowing and (ii) unless repaid, each
Eurocurrency Borrowing shall (A) in the case of such a Borrowing by the Company under the US Tranche or the Canadian Tranche, be converted to an ABR Borrowing at the end of the Interest Period applicable thereto and (B) in the case of any other
Eurocurrency Borrowing, be continued as a Eurocurrency Borrowing with an Interest Period of one month’s duration. 
  
 SECTION 2.09. Termination and Reduction of Commitments. (a) Unless previously terminated, the Commitments shall terminate on the Maturity Date.

  
 (b) The Company may at any time terminate, or from time to
time reduce, the Commitments of any Tranche; provided that (i) each reduction of the Commitments of any Tranche shall be in an amount that is an integral multiple of the Borrowing Multiple for a Eurocurrency Revolving Borrowing denominated in
US Dollars and not less than the Borrowing Minimum for a Eurocurrency Revolving Borrowing denominated in US Dollars, (ii) the Company shall not terminate or reduce the US Tranche Commitments if, after giving effect to any concurrent prepayment of
the US Tranche Revolving Loans in accordance with Section 2.12, the aggregate US Tranche Revolving Exposures would exceed the aggregate US Tranche Commitments, (iii) the Company shall not terminate or reduce the Canadian Tranche Commitments if,
after giving effect to any concurrent prepayment of the Canadian Tranche Revolving Loans in accordance with Section 2.12, the aggregate Canadian Tranche Exposures would exceed the aggregate Canadian Tranche Commitments, and (iv) the Company shall
not terminate or reduce the UK Tranche Commitments if, after giving effect to any concurrent prepayment of the UK Tranche Revolving Loans in accordance with Section 2.12, the aggregate UK Tranche Exposures would exceed the aggregate UK Tranche
Commitments. 
  

 54 

 (c) The Company shall notify the Administrative Agent of any election to terminate or reduce the
Commitments of any Class under paragraph (b) of this Section at least three Business Days prior to the effective date of such termination or reduction, specifying the effective date of such election. Each notice delivered by the Company pursuant to
this Section shall be irrevocable; provided that a notice of termination of the Commitments delivered by the Company may state that such notice is conditioned upon the effectiveness of other credit facilities, in which case such notice may be
revoked by the Company (by notice to the Administrative Agent on or prior to the specified effective date) if such condition is not satisfied. Any termination or reduction of the Commitments of any Class shall be permanent. Each reduction of the
Commitments of any Class shall be made ratably among the applicable Lenders in accordance with their respective Commitments of such Class. 
  
 SECTION 2.10. Increase in Commitments. 
  
 (a) At any time and from time to time prior to the Maturity Date, the Company may, by written notice to the Administrative Agent (which the Administrative
Agent shall promptly furnish to each Lender in the applicable Tranche), request that one or more Persons (which shall include the Lenders in the applicable Tranche, as provided below) offer to increase their Commitments under any Tranche (if they
are Lenders) or to make additional Commitments under any Tranche (if they are not already Lenders) (such increased and/or additional Commitments being, in the case of any Tranche, a “Tranche Increase”) under this paragraph (a), it
being understood that if such offer is to be made by a Person that is not already a Lender, the Administrative Agent shall have consented to such Person being a Lender hereunder to the extent such consent would be required pursuant to Section
11.04(b) in the event of an assignment to such Person (such consent not to be unreasonably withheld). The minimum aggregate amount of any Tranche Increase shall be $25,000,000 in the case of the US Tranche, $5,000,000 in the case of the Canadian
Tranche, and $5,000,000 in the case of the UK Tranche. In no event shall the aggregate amount of all Tranche Increases pursuant to this paragraph (a) exceed $250,000,000. The Company shall offer each relevant Lender the opportunity to increase its
applicable Tranche Commitment by its applicable Tranche Percentage of the proposed increased amount of any Tranche. Each Lender in such Tranche shall, by notice to the Company and the Administrative Agent given not more than 10 Business Days after
the date of the Company’s notice, either agree to increase its applicable Tranche Commitment by all or a portion of the offered amount or decline to increase its applicable Tranche Commitment (and any Lender that does not deliver such a notice
within such period of 10 Business Days shall be deemed to have declined to increase its applicable Tranche Commitment). In the event that, on the 10th Business Day after the Company shall have delivered a notice pursuant to the first sentence of
this paragraph, the relevant Lenders shall have agreed pursuant to the preceding sentence to increase their applicable Tranche Commitments by an aggregate amount less than the increase in the total Tranche Commitments in such Tranche requested by
the Company, the Company may arrange for one or more banks or other financial institutions, which may include any Lender, to extend applicable Tranche Commitments or increase their existing applicable Tranche Commitments in an aggregate amount equal
to the unsubscribed amount. In the event that one or more of such Persons offer to increase or enter into such Commitments, and such Persons, the Company, any other applicable Borrower and the Administrative Agent agree as to the amount of such
Commitments to be allocated to the respective Persons making such offers and the fees (if any) to be payable by the Company in connection therewith, the Company, any other applicable 

  

 55 

 
Borrower, such Persons, the Administrative Agent and any other Applicable Agent shall execute and deliver an appropriate amendment to this Agreement, which
amendment shall specify, among other things, the procedures for reallocating any outstanding Revolving Credit Exposure under the Tranche that is subject to the Tranche Increase effected by such amendment. 
  
 (b) Notwithstanding the foregoing, no increase in the Commitments (or in the
Commitment of any Lender) or addition of a new Lender shall become effective under this Section unless, (i) on the date of such increase, the conditions set forth in paragraphs (a) and (b) of Section 4.02 shall be satisfied and the Administrative
Agent shall have received a certificate to that effect dated such date and executed by the chief financial officer of the Company, and (ii) the Administrative Agent shall have received (with sufficient copies for each of the Lenders) documents
consistent with those delivered on the Effective Date under clauses (b) and (c) of Section 4.01 as to the corporate power and authority of the applicable Borrowers to borrow hereunder after giving effect to such increase. 
  
 SECTION 2.11. Repayment of Loans; Evidence of Debt. (a) (i) Each
Borrower hereby unconditionally promises to pay to the Applicable Agent for the accounts of the applicable Lenders the then unpaid principal amount of each Revolving Borrowing of such Borrower on the Maturity Date; and (ii) the Company hereby
unconditionally promises to pay to each Swingline Lender the then unpaid principal amount of each Swingline Loan made by such Swingline Lender on the earlier of the Maturity Date and the first date after such Swingline Loan is made that is the 15th
or last day of a calendar month and is at least five Business Days after such Swingline Loan is made, provided that on each date that a Revolving Borrowing is made under a Tranche, the applicable Borrower shall repay all Swingline Loans then
outstanding under such Tranche. Each Borrower agrees to repay the principal amount of each Loan made to such Borrower and the accrued interest thereon in the currency of such Loan. Each Canadian Borrower agrees to make all payments required with
respect to Acceptances in accordance with Section 2.04. 
  
 (b)
Each Lender shall maintain in accordance with its usual practice an account or accounts evidencing the indebtedness of each Borrower to such Lender resulting from each Loan and Acceptance made by such Lender, including the amounts of principal and
interest payable and paid to such Lender from time to time hereunder. 
  
 (c) The Administrative Agent shall maintain accounts in which it shall record (i) the amount of each Loan and Acceptance made hereunder, the Class, Type and currency thereof and the Interest Period (or, in the case of an Acceptance, the
maturity date) applicable thereto, (ii) the amount of any principal or interest due and payable or to become due and payable from each Borrower to each Lender hereunder and (iii) the amount of any sum received by any Agent hereunder for the accounts
of the Lenders and each Lender’s share thereof. 
  
 (d) The
entries made in the accounts maintained pursuant to paragraph (b) or (c) of this Section shall be prima facie evidence of the existence and amounts of the obligations recorded therein; provided that the failure of any Lender or
the Administrative Agent to maintain such accounts or any error therein shall not in any manner affect the obligation of any Borrower to repay the Loans in accordance with the terms of this Agreement. 
  

 56 

 (e) Any Lender may request that Loans of any Class made by it to any Borrower be evidenced by a
promissory note. In such event, the relevant Borrower shall prepare, execute and deliver to such Lender a promissory note payable to the order of such Lender (or, if requested by such Lender, to such Lender and its registered assigns) and in a form
approved by the Administrative Agent. Thereafter, the Loans evidenced by such promissory note and interest thereon shall at all times (including after assignment pursuant to Section 11.04) be represented by one or more promissory notes in such form
payable to the order of the payee named therein (or, if such promissory note is a registered note, to such payee and its registered assigns). 
  
 SECTION 2.12. Prepayment of Loans. (a) Any Borrower shall have the right at any time and from time to time to prepay any Borrowing (other than an
Acceptance Borrowing) in whole or in part, subject to prior notice in accordance with paragraph (d) of this Section, in a minimum amount equal to (i) $1,000,000 or any integral multiple of $500,000 in excess thereof in the case of any ABR Borrowing,
Eurocurrency Borrowing or Swingline Borrowing denominated in US Dollars, (ii) £500,000 or any integral multiple of £500,000 in excess thereof in the case of any Eurocurrency Borrowing or Swingline Borrowing denominated in Pounds
Sterling, (iii) €1,000,000 or any integral multiple of €500,000 in excess thereof in the case of any Eurocurrency Borrowing or Swingline Borrowing denominated in Euro or (iv) C$1,000,000 or any integral multiple of C$500,000 in excess
thereof in the case of any Borrowing under the Canadian Tranche denominated in Canadian Dollars. 
  
 (b) In the event and on such occasion that (i) the sum of the US Tranche Exposures exceeds the total US Tranche Commitments, (ii) the sum of the Canadian
Tranche Exposures exceeds the total Canadian Tranche Commitments or (iii) the sum of the UK Tranche Exposures exceeds the total UK Tranche Commitments, the Borrowers under the applicable Tranche shall prepay Revolving Borrowings (other than
Acceptance Borrowings) or Swingline Borrowings (or, if no such Borrowings are outstanding in such Tranche, deposit cash collateral in an account with the Administrative Agent pursuant to Section 2.06(j), in the case of the US Tranche, or deposit
cash collateral in an account with the Canadian Agent, in the case of the Canadian Tranche) in an aggregate amount equal to such excess; provided that if such excess arises solely as a result of currency rate fluctuations and such excess
under any Tranche is not greater than 5% of the total Commitments under such Tranche, such prepayment or deposit, as the case may be, shall not be required. 
  
 (c) Prior to any optional or mandatory prepayment of Borrowings hereunder, the applicable Borrower shall select the Borrowing or Borrowings to be prepaid
and shall specify such selection in the notice of such prepayment pursuant to paragraph (d) of this Section. 
  
 (d) The applicable Borrower, or the Company on behalf of the applicable Borrower, shall notify the Applicable Agent (and, in the case of prepayment of a
Swingline Loan, the applicable Swingline Lender) by telephone (confirmed by telecopy) of any prepayment of a Borrowing hereunder (i) in the case of a Eurocurrency Borrowing, not later than 12:00 noon, Local Time, three Business Days before the date
of such prepayment, (ii) in the case of a Canadian Base Rate Revolving Borrowing, not later than 12:00 noon, Local Time, one Business Day before the date of such prepayment, and (iii) in the case of an ABR Borrowing or a Swingline Loan, not later
than 12:00 noon, Local Time, on the date of such prepayment. Each such notice shall be irrevocable and shall specify the prepayment date and the principal amount 

  

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of each Borrowing or portion thereof to be prepaid; provided that, if a notice of optional prepayment is given in connection with a conditional notice
of termination of the Commitments as contemplated by Section 2.09(c), then such notice of prepayment may be revoked if such notice of termination is revoked in accordance with Section 2.09(c). Promptly following receipt of any such notice, the
Applicable Agent shall advise the applicable Lenders of the contents thereof. Each partial prepayment of any Borrowing shall be in an amount that would be permitted in the case of an advance of a Borrowing of the same Type as provided in Section
2.02. Each prepayment of a Borrowing shall be applied ratably to the Loans included in the prepaid Borrowing. Prepayments shall be accompanied by (i) accrued interest to the extent required by Section 2.14 and (ii) break funding payments pursuant to
Section 2.17. 
  
 SECTION 2.13. Fees. (a) The Company
agrees to pay to the Administrative Agent for the account of each US Tranche Lender a facility fee, which shall accrue at the Applicable Rate on the daily amount of the US Tranche Commitment of such US Tranche Lender (whether used or unused) during
the period from and including the Effective Date to but excluding the date on which such US Tranche Commitment terminates; provided that, if such US Tranche Lender continues to have any US Tranche Exposure after its US Tranche Commitment
terminates, then such facility fee shall continue to accrue on the daily amount of such US Tranche Lender’s US Tranche Exposure from and including the date on which its US Tranche Commitment terminates to but excluding the date on which such
Lender ceases to have any US Tranche Exposure. The Company and the Canadian Borrowers jointly and severally agree to pay to the Canadian Agent for the account of each Canadian Tranche Lender a facility fee, which shall accrue at the Applicable Rate
on the daily amount of the Canadian Tranche Commitment of such Canadian Tranche Lender (whether used or unused) during the period from and including the Effective Date to but excluding the date on which such Canadian Tranche Commitment terminates;
provided that, if such Canadian Tranche Lender continues to have any Canadian Tranche Exposure after its Canadian Tranche Commitment terminates, then such facility fee shall continue to accrue on the daily amount of such Canadian Tranche
Lender’s Canadian Tranche Exposure to but excluding the date on which such Canadian Tranche Lender ceases to have any Canadian Tranche Exposure. The Company and the UK Borrowers jointly and severally agree to pay to the UK Agent for the account
of each UK Tranche Lender a facility fee, which shall accrue at the Applicable Rate on the daily amount of the UK Tranche Commitment of such UK Tranche Lender (whether used or unused) during the period from and including the Effective Date to but
excluding the date on which such UK Tranche Commitment terminates; provided that, if such UK Tranche Lender continues to have any UK Tranche Exposure after its UK Tranche Commitment terminates, then such facility fee shall continue to accrue
on the daily amount of such UK Tranche Lender’s UK Tranche Exposure to but excluding the date on which such UK Tranche Lender ceases to have any UK Tranche Exposure. Accrued facility fees shall be payable in arrears on the last day of March,
June, September and December of each year and on the date on which the applicable Commitments terminate, commencing on the first such date to occur after the date hereof; provided that any facility fees accruing after the date on which the
applicable Commitments terminate shall be payable on demand. All facility fees shall be computed on the basis of a year of 360 days and shall be payable for the actual number of days elapsed (including the first day but excluding the last day). Any
payment required to be made pursuant to this paragraph (a) by the Company to the Canadian Agent or the UK Agent shall be made to the Administrative Agent, as a sub-agent for the Canadian Agent or the UK Agent, as applicable, in New York, New York
for the account of each Canadian Tranche Lender or each 

  

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UK Tranche Lender, respectively. For purposes of computing the average daily amount of any LC Exposure for any period under this Section 2.13(a), the average
daily amount of the Alternative Currency LC Exposure for such period shall be calculated by multiplying (i) the average daily balance of each Alternative Currency Letter of Credit (expressed in the currency in which such Alternative Currency Letter
of Credit is denominated) by (ii) the Exchange Rate for each such Alternative Currency in effect on the last Business Day of such period or by such other reasonable method that the Administrative Agent deems appropriate. 
  
 (b) The Company agrees to pay (i) to the Administrative Agent for the account
of each Lender a participation fee with respect to its participations in Letters of Credit, which shall accrue at the same Applicable Rate used to determine the interest rate applicable to Eurocurrency Revolving Loans on the average daily amount of
such Lender’s LC Exposure (excluding any portion thereof attributable to unreimbursed LC Disbursements) during the period from and including the Effective Date to but excluding the later of the date on which such Lender’s Commitment
terminates and the date on which such Lender ceases to have any LC Exposure, and (ii) to each Issuing Bank a fronting fee to be agreed upon by the Company and such Issuing Bank on the average daily amount of the LC Exposure (excluding any portion
thereof attributable to unreimbursed LC Disbursements) with respect to Letters of Credit issued by such Issuing Bank, during the period from and including the Effective Date to but excluding the later of the date of termination of the Commitments
and the date on which there ceases to be any LC Exposure, as well as each Issuing Bank’s standard fees with respect to the issuance, amendment, renewal or extension of any Letter of Credit or processing of drawings thereunder. Participation
fees and fronting fees accrued through and including the last day of March, June, September and December of each year shall be payable on the third Business Day following such last day, commencing on the first such date to occur after the Effective
Date; provided that all such fees shall be payable on the date on which the Commitments terminate and any such fees accruing after the date on which the Commitments terminate shall be payable on demand. Any other fees payable to any Issuing
Bank pursuant to this paragraph shall be payable within 10 days after demand. All participation fees and fronting fees shall be computed on the basis of a year of 360 days and shall be payable for the actual number of days elapsed (including the
first day but excluding the last day). For purposes of computing the average daily amount of any LC Exposure for any period under this Section 2.13(b), the average daily amount of the Alternative Currency LC Exposure for such period shall be
calculated as set forth in paragraph (a) above. 
  
 (c) Each
Canadian Borrower shall pay to each Canadian Tranche Lender a Stamping Fee on the date of the relevant Borrowing with respect to each Draft issued by such Canadian Borrower and accepted by such Canadian Tranche Lender calculated and payable at the
time and in the manner specified in Section 2.04. Each Stamping Fee and CDOR BA Rate payable on or in respect of Acceptances is expressed on the basis of a 365 day year. 
  
 (d) The Company agrees to pay to the Administrative Agent, for its own account, fees payable in the amounts and at the times
separately agreed upon between the Company and the Administrative Agent. The Company and the Canadian Borrowers jointly and severally agree to pay to the Canadian Agent, for its own account, fees payable in the amounts and at the times separately
agreed upon between the Company and the Canadian Agent. The Company and the UK Borrowers jointly and severally agree to pay to the UK Agent, for its own account, fees 

  

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payable in the amounts and at the times separately agreed upon between the Company and the UK Agent. 
  
 (e) All fees payable hereunder shall be paid on the dates due, in immediately
available funds, to the Applicable Agent (or to the applicable Issuing Bank, in the case of fees payable to it) for distribution, in the case of facility fees and participation fees, to the Lenders. Fees paid shall not be refundable under any
circumstances. 
  
 SECTION 2.14. Interest. (a) The Loans
comprising each ABR Borrowing (other than each US Tranche Swingline Loan) shall bear interest at the Alternate Base Rate. The Loans comprising each Canadian Base Rate Borrowing (including each Canadian Tranche Swingline Loan) shall bear interest at
the Canadian Base Rate. US Tranche Swingline Loans shall bear interest at a rate per annum equal to the US Swingline Rate. UK Tranche Swingline Loans shall bear interest at a rate per annum equal to the UK Swingline Rate plus the Applicable
Rate for Eurocurrency Revolving Loans plus the Mandatory Cost. 
  
 (b) The Loans comprising each Eurocurrency Borrowing by the Company under the US Tranche or the Canadian Tranche shall bear interest at the Adjusted LIBO Rate for the Interest Period in effect for such Borrowing plus the Applicable
Rate. The Loans comprising each Eurocurrency Borrowing by a UK Borrower or the Company under the UK Tranche shall bear interest at the LIBO Rate for the Interest Period then in effect for such Borrowing plus the Applicable Rate plus
the Mandatory Cost. 
  
 (c) Notwithstanding the foregoing, during
the continuance of an Event of Default the Required Lenders may, at their option, by notice to the Company (which notice may be revoked at the option of the Required Lenders notwithstanding any provision of Section 11.02(b) requiring unanimous
consent of the Lenders to changes in interest rates), declare that (i) each Borrowing shall bear interest at the rate otherwise applicable thereto plus 2% per annum, and (ii) the Letter of Credit participation fee provided for in Section 2.13(b)
shall be increased by 2% per annum, provided that, during the continuance of an Event of Default described in clause (h) or (i) of Article VII, the interest rates set forth in clause (i) above and the increase in the Letter of Credit
participation fee set forth in clause (ii) above shall be applicable to all Borrowings and Letters of Credit without any election or action on the part of any Agent or any Lender. 
  
 (d) Accrued interest on each Loan shall be payable in arrears on each Interest Payment Date for such Loan and upon
termination of the applicable Commitments; provided that (i) interest accrued pursuant to paragraph (c) of this Section shall be payable on demand, (ii) in the event of any repayment or prepayment of any Loan (other than a prepayment of an
ABR Revolving Loan or a Canadian Base Rate Loan prior to the end of the Availability Period), accrued interest on the principal amount repaid or prepaid shall be payable on the date of such repayment or prepayment and (iii) in the event of any
conversion of any Eurocurrency Revolving Loan prior to the end of the current Interest Period therefor, accrued interest on such Loan shall be payable on the effective date of such conversion. 
  
 (e) Subject to Section 2.14(f), all interest hereunder shall be computed on
the basis of a year of 360 days, except that interest computed by reference to the Alternate Base Rate at times when the Alternate Base Rate is based on the Prime Rate, by reference to the Canadian 

  

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Base Rate or by reference to the LIBO Rate when the applicable Eurocurrency Borrowing is denominated in Pounds Sterling shall be computed on the basis of a
year of 365 days (or 366 days in a leap year), and in each case shall be payable for the actual number of days elapsed (including the first day but excluding the last day). The applicable Alternate Base Rate, Canadian Base Rate, Adjusted LIBO Rate
or LIBO Rate shall be determined by the Applicable Agent, and such determination shall be conclusive absent manifest error. 
  
 (f) If and to the extent that the laws of Canada are applicable to interest, fees or other amounts payable under this Agreement for the purpose of the
Interest Act (Canada), the yearly rate of interest to which interest or any fee calculated on the basis of a 360- or 365-day year is equivalent is the rate of interest or fee as determined herein multiplied by the actual number of days in such year
divided by 360 or 365, as the case may be. 
  
 (g) The principle
of deemed reinvestment of interest shall not apply to any interest calculation under this Agreement. The rates of interest stipulated in this Agreement are intended to be nominal rates and not effective rates or yields. 
  
 (h) Notwithstanding any other provision of this Agreement, if and to the
extent that the laws of Canada are applicable to interest payable under this Agreement, no interest on the credit advanced will be payable in excess of that permitted by the laws of Canada. If the effective annual rate of interest, calculated in
accordance with generally accepted actuarial practices and principles, would exceed 60% per annum (or such other rate as the Parliament of Canada may determine from time to time as the criminal rate) on the credit advanced under this Agreement, then
(a) the amount of any charges for the use of money, expenses, fees or other charges payable in connection therewith will be reduced to the extent necessary to eliminate such excess, (b) any remaining excess that has been paid will be credited
towards repayment of the principal amount and (c) any overpayment that may remain after such crediting will be returned forthwith on demand to the applicable Borrower. In this provision, the terms “interest”, “criminal rate” and
“credit advanced” have the meanings ascribed to them in Section 347 of the Criminal Code of Canada. 
  
 SECTION 2.15. Alternate Rate of Interest. If prior to the commencement of any Interest Period for a Eurocurrency Borrowing in any currency:

  
 (a) the Applicable Agent determines (which determination shall
be conclusive absent manifest error) that adequate and reasonable means do not exist for ascertaining the Adjusted LIBO Rate or the LIBO Rate, as applicable, for such Interest Period; or 
  
 (b) the Applicable Agent is advised by a majority in interest of the Lenders that would participate in such Borrowing that
the LIBO Rate for such Interest Period will not adequately and fairly reflect the cost to such Lenders of making or maintaining their Loans included in such Borrowing for such Interest Period; 
  
 then the Applicable Agent shall give notice thereof to the applicable Borrower and the
applicable Lenders by telephone or telecopy as promptly as practicable thereafter and, until the Applicable Agent notifies the applicable Borrower and the applicable Lenders that the circumstances giving rise to such notice no longer exist (i) any
Interest Election Request that requests the conversion 

  

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of any Borrowing to, or continuation of any Borrowing as, a Eurocurrency Borrowing in such currency shall be ineffective, and such Borrowing shall be
converted to or continued on the last day of the Interest Period applicable thereto (A) if such Borrowing is a Eurocurrency Borrowing by the Company under the US Tranche or the Canadian Tranche, as an ABR Borrowing or (B) if such Borrowing is a
Eurocurrency Borrowing by the Company or a UK Borrower under the UK Tranche, as a Borrowing bearing interest at such rate as the UK Agent shall determine, after consultation with the UK Tranche Lenders, adequately reflects the costs to the UK
Tranche Lenders of making or maintaining their Loans, and (ii) if any Borrowing Request requests a Eurocurrency Revolving Borrowing in such currency, unless the applicable Borrower notifies the Applicable Agent in writing prior to the date on which
such Borrowing is requested to be made that it wishes to revoke such Borrowing Request, (A) if such Borrowing is a Eurocurrency Borrowing by the Company under the US Tranche or the Canadian Tranche, such Borrowing shall be made as an ABR Borrowing,
and (B) if such Borrowing is a Eurocurrency Borrowing by the Company or a UK Borrower under the UK Tranche, such Borrowing shall be made as a Borrowing bearing interest at such rate as the UK Agent shall determine adequately reflects the costs to
the UK Tranche Lenders of making or maintaining their Loans plus the Applicable Rate for Eurocurrency Revolving Loans plus the Mandatory Cost. 
  
 SECTION 2.16. Increased Costs. (a) If any Change in Law shall: 
  
 (i) impose, modify or deem applicable any reserve, special deposit or similar requirement against assets of,
deposits with or for the account of, or credit extended by, any Lender (except any such reserve requirement reflected in the Adjusted LIBO Rate) or Issuing Bank; or 
  
 (ii) impose on any Lender or Issuing Bank or the London interbank markets any other condition affecting this
Agreement or Eurocurrency Loans made by such Lender or any Letter of Credit or participation therein; 
  
 and the result of any of the foregoing shall be to increase the cost to such Lender of making or maintaining any Eurocurrency Loan (or of maintaining its obligation to make any such Loan) or to increase the cost to
such Lender or Issuing Bank of participating in, issuing or maintaining any Letter of Credit or to reduce the amount of any sum received or receivable by such Lender or Issuing Bank hereunder (whether of principal, interest or otherwise), then the
applicable Borrower will pay to such Lender or Issuing Bank, as the case may be, such additional amount or amounts as will compensate such Lender or Issuing Bank, as the case may be, for such additional costs incurred or reduction suffered.

  
 (b) If any Lender or Issuing Bank determines that any Change
in Law regarding capital requirements has or would have the effect of reducing the rate of return on such Lender’s or Issuing Bank’s capital or on the capital of such Lender’s or Issuing Bank’s holding company, if any, as a
consequence of this Agreement or the Loans made by, or participations in Letters of Credit held by, such Lender, or the Letters of Credit issued by such Issuing Bank, to a level below that which such Lender or Issuing Bank or such Lender’s or
Issuing Bank’s holding company could have achieved but for such Change in Law (taking into consideration such Lender’s or Issuing Bank’s policies and the policies of such Lender’s or Issuing Bank’s holding company with
respect to capital adequacy), then from time to time the applicable Borrower will 

  

 62 

 
pay to such Lender or Issuing Bank, as the case may be, such additional amount or amounts as will compensate such Lender or Issuing Bank or such
Lender’s or Issuing Bank’s holding company for any such reduction suffered. 
  
 (c) A certificate of a Lender or Issuing Bank setting forth the amount or amounts necessary to compensate such Lender or Issuing Bank or its holding company, as the case may be, as specified in paragraph (a) or (b) of
this Section shall be delivered to the Company and shall be conclusive absent manifest error. The Company shall pay or cause the other Borrowers to pay such Lender or Issuing Bank, as the case may be, the amount shown as due on any such certificate
within 10 days after receipt thereof. 
  
 (d) Failure or delay on
the part of any Lender or Issuing Bank to demand compensation pursuant to this Section shall not constitute a waiver of such Lender’s or Issuing Bank’s right to demand such compensation; provided that the Company shall not be
required to compensate a Lender or Issuing Bank pursuant to this Section for any increased costs or reductions incurred more than 270 days prior to the date that such Lender or Issuing Bank, as the case may be, notifies the Company of the Change in
Law giving rise to such increased costs or reductions and of such Lender’s or Issuing Bank’s intention to claim compensation therefor; provided further that, if the Change in Law giving rise to such increased costs or
reductions is retroactive, then the 270-day period referred to above shall be extended to include the period of retroactive effect thereof. 
  
 SECTION 2.17. Break Funding Payments. In the event of (a) the payment of any principal of any Eurocurrency Loan other than on the last day of an
Interest Period applicable thereto (including as a result of an Event of Default), (b) the conversion of any Eurocurrency Loan to a Loan of a different Type or Interest Period other than on the last day of the Interest Period applicable thereto, (c)
the failure to borrow, convert, continue or prepay any Revolving Loan or to pay any amount owing in respect of any Acceptance on the date specified in any notice delivered pursuant hereto (regardless of whether such notice may be revoked under
Section 2.12(d) and is revoked in accordance therewith), or (d) the assignment or deemed assignment of any Eurocurrency Loan other than on the last day of the Interest Period applicable thereto as a result of a request by the Company pursuant to
Section 2.20 or the CAM Exchange, then, in any such event, the applicable Borrower shall compensate each Lender for the loss, cost and expense attributable to such event. In the case of a Eurocurrency Loan, such loss, cost or expense to any Lender
shall be deemed to include an amount determined by such Lender to be the excess, if any, of (i) the amount of interest that would have accrued on the principal amount of such Loan had such event not occurred, at the LIBO Rate that would have been
applicable to such Loan, for the period from the date of such event to the last day of the then current Interest Period therefor (or, in the case of a failure to borrow, convert or continue, for the period that would have been the Interest Period
for such Loan), over (ii) the amount of interest that would accrue on such principal amount for such period at the interest rate such Lender would bid were it to bid, at the commencement of such period, for deposits in the applicable currency of a
comparable amount and period from other banks in the London interbank market. A certificate of any Lender setting forth any amount or amounts that such Lender is entitled to receive pursuant to this Section, and setting forth in reasonable detail
the calculations used by such Lender to determine such amount or amounts, shall be delivered to the applicable Borrower and 

  

 63 

 
shall be conclusive absent manifest error. The applicable Borrower shall pay such Lender the amount shown as due on any such certificate within 10 days after
receipt thereof. 
  
 SECTION 2.18. Taxes. Subject to
Section 2.18A (which shall be deemed to be a part of Section 2.18 for purposes of cross references to Section 2.18 in this Agreement) below in respect of any UK Borrower: 
  
 (a) Any and all payments by or on account of any obligation of each Borrower hereunder shall be made free and clear of and
without deduction for any Indemnified Taxes or Other Taxes; provided that if any Borrower shall be required to deduct any Indemnified Taxes or Other Taxes from such payments, then (i) the sum payable shall be increased as necessary so that
after making all required deductions (including deductions applicable to additional sums payable under this Section) the Applicable Agent or the applicable Lender or Issuing Bank (as the case may be) receives an amount equal to the sum it would have
received had no such deductions been made, (ii) such Borrower shall make such deductions and (iii) such Borrower shall pay the full amount deducted to the relevant Governmental Authority in accordance with applicable law. 
  
 (b) In addition, each Borrower shall pay any Other Taxes related to such
Borrower to the relevant Governmental Authority in accordance with applicable law. 
  
 (c) The relevant Borrower shall indemnify each Agent, each Lender and each Issuing Bank, within 30 days after written demand therefor, for the full amount of any Indemnified Taxes or Other Taxes paid by such Agent,
such Lender or such Issuing Bank, as the case may be, on or with respect to any payment by or on account of any obligation of any Borrower hereunder (including Indemnified Taxes or Other Taxes imposed or asserted on or attributable to amounts
payable under this Section) and any penalties, interest and reasonable expenses arising therefrom or with respect thereto, whether or not such Indemnified Taxes or Other Taxes were correctly or legally imposed or asserted by the relevant
Governmental Authority. A certificate as to the amount of such payment or liability delivered to the Company by a Lender or Issuing Bank, or by an Agent on its own behalf or on behalf of a Lender or Issuing Bank, shall be conclusive absent manifest
error. 
  
 (d) As soon as practicable after any payment of
Indemnified Taxes or Other Taxes by any Borrower to a Governmental Authority, such Borrower shall deliver to the Administrative Agent the original or a certified copy of a receipt issued by such Governmental Authority evidencing such payment, a copy
of the return reporting such payment or other evidence of such payment reasonably satisfactory to the Administrative Agent. 
  
 (e) Any Foreign Lender that is entitled to an exemption from or reduction of withholding tax under the law of the jurisdiction in which a Borrower under a
Tranche in which such Lender participates is located, or any treaty to which such jurisdiction is a party, with respect to payments under this Agreement shall deliver to such Borrower (with a copy to the Administrative Agent), at the time or times
prescribed by applicable law or reasonably requested by such Borrower, such properly completed and executed documentation prescribed by applicable law or reasonably requested by such Borrower as will permit such payments to be made without
withholding or at a reduced rate of withholding tax. In addition, each such Lender agrees that it will deliver upon a Borrower’s request updated versions of the foregoing 

  

 64 

 
documents whenever they have become obsolete or inaccurate in any material respect, together with such other forms or documents as may be required in order
to confirm or establish the entitlement of such Lender to continued exemption from or reduction of withholding tax; provided, however, that no Lender shall be required to provide any documents or forms which it cannot deliver under
applicable law. 
  
 (f) Each Lender, on the date it becomes a
Lender hereunder, will designate lending offices for the Loans to be made by it (a “Facility Office”) such that, on such date, it will not be liable for (i) in the case of a US Tranche Lender, any withholding tax that is imposed by
the United States of America (or any political subdivision thereof) on payments by the Company from an office within such jurisdiction, (ii) in the case of a Canadian Tranche Lender, any withholding tax that is imposed (A) by Canada (or any
political subdivision thereof) on payments by a Canadian Borrower from an office within such jurisdiction or (B) by the United States of America (or any political subdivision thereof) on payments by the Company from an office within such
jurisdiction, or (iii) in the case of a UK Tranche Lender, any withholding tax that is imposed (A) by the United Kingdom (or any political subdivision thereof) on payments by a UK Borrower from an office within such jurisdiction or (B) by the United
States of America (or any political subdivision thereof) on payments by the Company from an office within such jurisdiction. If any Lender does not comply with this Section 2.18(e) or (f), the relevant Borrower shall have no obligation to indemnify
such Lender, or any relevant Agent or Issuing Bank for the account of such Lender, under this Section 2.18, provided, however, that such Borrower shall not be relieved of the foregoing indemnity obligation if the Company or the applicable Borrower
shall fail to comply with the requirements of Section 2.21(a)(ii). 
  
 (g) In cases in which a Borrower makes a payment under this Agreement to a U.S. person with knowledge that such U.S. person is acting as an agent for a foreign person, such Borrower will not treat such payment as being made to a U.S. person
for purposes of Treas. Reg. § 1.1441-1(b)(2)(ii) (or a successor provision) without the express written consent of such U.S. person. 
  
 (h) If the Administrative Agent or a Lender determines, in its sole discretion, that it has received a refund of any Taxes or Other Taxes as to which it
has been indemnified by a Borrower or with respect to which a Borrower has paid additional amounts pursuant to this Section 2.18, it shall pay over such refund to such Borrower (but only to the extent of indemnity payments made, or additional
amounts paid, by such Borrower under this Section 2.18 with respect to the Taxes or Other Taxes giving rise to such refund), net of all out-of-pocket expenses of the Administrative Agent or such Lender and without interest (other than any interest
paid by the relevant Governmental Authority with respect to such refund, and only to the extent that the amount of such refund is both reasonably identifiable and quantifiable by such Lender without imposing on such Lender an unacceptable
administrative burden); provided, that such Borrower, upon the request of the Administrative Agent or such Lender, agrees to repay the amount paid over to such Borrower (plus any penalties, interest or other charges imposed by the relevant
Governmental Authority) to the Administrative Agent or such Lender in the event the Administrative Agent or such Lender is required to repay such refund to such Governmental Authority. This Section shall not be construed to require the
Administrative Agent or any Lender to make available its tax returns (or any other information relating to its taxes which it deems confidential) to any Borrower or any other Person. 
  

 65 

 SECTION 2.18A. UK Taxes. Notwithstanding any other provision of this Agreement: 
  
 (a) Definitions: 
  
 “Protected Party” means a UK Tranche Lender or UK Tranche
Swingline Lender which is or will be subject to any liability or required to make any payment for or on account of UK Tax, in relation to a sum received or receivable (or any sum deemed for the purposes of UK Tax to be received or receivable) under
a Loan Document. 
  
 “Qualifying Lender” means
(a) a building society (as defined for the purposes of section 477A of the Income and Corporation Taxes Act 1988) or (b) a UK Tranche Lender or UK Tranche Swingline Lender which is beneficially entitled to interest payable to that UK Tranche Lender
or UK Tranche Swingline Lender in respect of an advance under a Loan Document and is either: 
  
 (i) a UK Tranche Lender or UK Tranche Swingline Lender: 
  

	 	(A)	which is a bank (as defined for the purpose of section 349 of the Income and Corporation Taxes Act 1988) making an advance under a Loan Document; or 

  

	 	(B)	in respect of an advance made under a Loan Document by a person that was a bank (as defined for the purpose of section 349 of the Income and Corporation Taxes Act 1988) at the time
that that advance was made 

  
 and which is within
the charge to United Kingdom corporation tax as respects any payments of interest made in respect of that advance; or 
  
 (ii) a UK Tranche Lender or UK Tranche Swingline Lender which is: 
  

	 	(A)	a company resident in the United Kingdom for United Kingdom tax purposes; or 

  

	 	(B)	a partnership each member of which is: (a) a company resident in the United Kingdom for United Kingdom tax purposes or (b) a company not so resident in the United Kingdom which
carries on a trade in the United Kingdom through a permanent establishment and which brings into account in computing its chargeable profits (for the purposes of section 11(2) of the Income and Corporation Taxes Act 1988) the whole of any share of
interest payable in respect of that advance that falls to it by reason of sections 114 and 115 of the Income and Corporation Taxes Act 1988; or 

  

	 	(C)	 a company not so resident in the United Kingdom which carries on a trade in the United Kingdom through a branch or agency and which brings into account interest
payable in respect of that 

  

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advance in computing its chargeable profits (within the meaning given by section 11(2) of the Income and Corporation Taxes Act 1988); or

  
 (iii) a Treaty Lender.

  
 “Tax Credit” means a credit against, relief
or remission for, or repayment of any UK Tax. 
  
 “Tax
Deduction” means a deduction or withholding for or on account of UK Tax from a payment under a Loan Document. 
  
 “Tax Payment” means an increased payment made by a UK Borrower to a UK Tranche Lender or UK Tranche Swingline Lender under Section 2.18A.

  
 “Treaty Lender” means a UK Tranche Lender or
UK Tranche Swingline Lender which: 
  
 (i) is
treated as a resident of a Treaty State for the purposes of the Treaty and fully eligible for the benefits of the Treaty concerned such that the UK Tranche Lender or UK Tranche Swingline Lender concerned will in fact be eligible (without limitation
under the Treaty concerned or otherwise) for full exemption for tax imposed by the United Kingdom on interest; and 
  
 (ii) does not carry on a business in the United Kingdom through a permanent establishment with which that UK Tranche Lender or UK Tranche
Swingline Lender’s participation in the Loan is effectively connected. 
  
 “Treaty State” means a jurisdiction having a double taxation agreement (a “Treaty”) with the United Kingdom which makes provision for full exemption from tax imposed by the United
Kingdom on interest. 
  
 “UK Tax” means any tax,
levy, impost, duty or other charge or withholding of a similar nature (including any penalty or interest payable in connection with any failure to pay or any delay in paying any of the same) imposed by the government of the United Kingdom or any
political subdivision thereof, whether state or local, and any agency, authority, instrumentality, regulatory body, court, central bank or other entity exercising executive, legislative, judicial, taxing, regulatory or administrative powers or
functions of or pertaining to government of the United Kingdom. 
  
 (b) Unless a contrary indication appears, in this Section 2.18A a reference to “determines” or “determined” means a determination made in the absolute discretion of the person making the determination.

  
 (c) Each UK Borrower shall make all payments to be made by it
without any Tax Deduction, unless a Tax Deduction is required by law. 
  

 67 

 (d) The relevant UK Borrower shall promptly upon becoming aware that it must make a Tax Deduction (or
that there is any change in the rate or the basis of a Tax Deduction) notify the UK Agent accordingly. Similarly, a UK Tranche Lender or UK Tranche Swingline Lender shall notify the UK Agent on becoming so aware in respect of a payment payable to
that UK Tranche Lender or UK Tranche Swingline Lender. If the UK Agent receives such notification from a UK Tranche Lender or UK Tranche Swingline Lender, it shall notify the relevant UK Borrower. 
  
 (e) If a Tax Deduction is required by law to be made by a UK Borrower, the
amount of the payment due from that UK Borrower shall be increased, to the extent permitted by applicable law in respect of each UK Borrower, to an amount which (after making any Tax Deduction) leaves an amount equal to the payment which would have
been due if no Tax Deduction had been required. 
  
 (f) A UK
Borrower is not required to make an increased payment to a UK Tranche Lender or UK Tranche Swingline Lender under paragraph (e) above for a Tax Deduction in respect of tax imposed by the country of incorporation of such UK Borrower from a payment of
interest on a Loan, if on the date on which the payment falls due (i) the payment could have been made to the relevant UK Tranche Lender or UK Tranche Swingline Lender without a Tax Deduction if it was a Qualifying Lender, but on that date that UK
Tranche Lender or UK Tranche Swingline Lender is not or has ceased to be a Qualifying Lender other than as a result of any change after the date it became a UK Tranche Lender or UK Tranche Swingline Lender under this Agreement in (or in the
interpretation, administration, or application of) any law or Treaty, or any published practice or concession of any relevant taxing authority; or (ii) the relevant UK Tranche Lender or UK Tranche Swingline Lender is a Treaty Lender and the UK
Borrower making the payment is able to demonstrate that the payment could have been made to the UK Tranche Lender or UK Tranche Swingline Lender without the Tax Deduction had that UK Tranche Lender or UK Tranche Swingline Lender complied with its
obligations under paragraph (i) or (j) below. 
  
 (g) If a UK
Borrower is required to make a Tax Deduction, that UK Borrower shall make that Tax Deduction and any payment required in connection with that Tax Deduction within the time allowed and in the minimum amount required by law. 
  
 (h) Within 30 days of making either a Tax Deduction or any payment required
in connection with that Tax Deduction, the UK Borrower making that Tax Deduction shall deliver to the UK Agent for the UK Tranche Lender or UK Tranche Swingline Lender entitled to the payment evidence reasonably satisfactory to that UK Tranche
Lender or UK Tranche Swingline Lender that the Tax Deduction has been made or (as applicable) any appropriate payment paid to the relevant taxing authority. 
  
 (i) A Treaty Lender and each UK Borrower which makes a payment to which that Treaty Lender is entitled shall co-operate in completing any procedural
formalities necessary for that UK Borrower to obtain authorization to make that payment without a Tax Deduction. 
  

 68 

 (j) (A) Each Treaty Lender: 
  
 (i) irrevocably appoints the UK Agent to act as syndicate manager under, and authorizes the UK Agent to
operate, and take any action necessary or desirable under, the PTR Scheme in connection with this Agreement; 
  
 (ii) shall co-operate with the UK Agent in completing any procedural formalities necessary under the PTR Scheme, and shall promptly supply
to the UK Agent such information as the UK Agent may request in connection with the operation of the PTR Scheme; 
  
 (iii) without limiting the liability of the Company or any UK Borrower under this Agreement, shall, within 5 Business Days of demand,
indemnify the UK Agent for any liability or loss incurred by the UK Agent as a result of the UK Agent acting as syndicate manager under the PTR Scheme in connection with the Treaty Lender’s participation in any Loan (except to the extent that
the liability or loss arises from the UK Agent’s gross negligence or willful misconduct); and 
  
 (iv) shall, within 5 Business Days of demand, indemnify the Company and each UK Borrower for any UK Tax which they become liable to pay in
respect of any payments made to such Treaty Lender arising as a result of any incorrect information supplied by such Treaty Lender under paragraph (ii) above which results in a provisional authority issued by HM Revenue & Customs under the PTR
Scheme being withdrawn. 
  
 (B) Each UK Borrower acknowledges that
it is fully aware of its contingent obligations under the PTR Scheme and shall: 
  
 (i) promptly supply to the UK Agent such information as the UK Agent may request in connection with the operation of the PTR Scheme; and

  
 (ii) act in accordance with any provisional
notice issued by HM Revenue & Customs under the PTR Scheme. 
  
 (C) The UK Agent agrees to provide, as soon as reasonably practicable, a copy of any provisional authority issued to it under the PTR Scheme in connection with any Loan to any UK Borrower. 
  
 (D) All Parties acknowledge that the UK Agent: 
  
 (i) is entitled to rely completely upon information provided
to it in connection with sub-paragraph (j)(A) or (j)(B) above; 
  
 (ii) is not obliged to undertake any enquiry into the accuracy of such information, nor into the status of the Treaty Lender or, as the case may be, any UK Borrower providing such information; and 
  
 (iii) shall have no liability to any person for the accuracy
of any information it submits in connection with sub-paragraph (j)(A)(i) above, except to the extent that the liability or loss arises from the UK Agent’s gross negligence or willful misconduct. 
  

 69 

 (E) In this Section “PTR Scheme” means the Provisional Treaty Relief scheme as described in HM
Revenue & Customs Guidelines dated January 2003 and administered by HM Revenue & Customs’ Centre for Non-Residents. 
  
 (k) The relevant UK Borrower shall (within 3 Business Days of demand by the UK Agent) pay to a Protected Party an amount equal to the loss, liability or
cost which that Protected Party determines will be or has been (directly or indirectly) suffered for or on account of UK Tax by that Protected Party in respect of a Loan Document. 
  
 (l) Paragraph (k) above shall not apply with respect to any UK Tax assessed on a UK Tranche Lender or UK Tranche Swingline
Lender (i) under the law of the jurisdiction in which that UK Tranche Lender or UK Tranche Swingline Lender is incorporated or, if different, the jurisdiction (or jurisdictions) in which that UK Tranche Lender or UK Tranche Swingline Lender is
treated as resident for tax purposes; or (ii) under the law of the jurisdiction in which that UK Tranche Lender’s or UK Tranche Swingline Lender’s Facility Office designated in accordance with Section 2.18(f) is located in respect of
amounts received or receivable in that jurisdiction, if that UK Tax is imposed on or calculated by reference to the net income received or receivable (but not any sum deemed to be received or receivable) by that UK Tranche Lender or UK Tranche
Swingline Lender. 
  
 (m) Furthermore, paragraph (k) above shall
not apply with respect to any UK Tax assessed on a UK Tranche Lender or UK Tranche Swingline Lender to the extent a loss, liability or cost (i) is compensated for by an increased payment under paragraphs (c) to (g) above or (ii) would have been
compensated for by an increased payment under paragraphs (c) to (g) above but was not so compensated solely because one of the exclusions in paragraph (f) applied. 
  
 (n) A Protected Party making, or intending to make a claim under paragraph (j) above shall promptly notify the UK Agent of
the event which will give, or has given, rise to the claim, following which the UK Agent shall notify the relevant UK Borrower. 
  
 (o) A Protected Party shall, on receiving a payment from a UK Borrower under paragraph (k), notify the UK Agent. 
  
 (p) If a UK Borrower makes a Tax Payment and the relevant UK Tranche Lender
or UK Tranche Swingline Lender determines that (i) a Tax Credit is attributable to that Tax Payment; and (ii) that UK Tranche Lender or UK Tranche Swingline Lender has obtained, utilized and retained that Tax Credit, the relevant UK Tranche Lender
or UK Tranche Swingline Lender shall pay an amount to the UK Borrower which that UK Tranche Lender or UK Tranche Swingline Lender determines will leave it (after that payment) in the same after-Tax position as it would have been in had the Tax
Payment not been made by the UK Borrower. 
  
 SECTION 2.19.
Payments Generally; Pro Rata Treatment; Sharing of Set-offs. (a) Each Borrower shall make each payment required to be made by it hereunder or under any other Loan Document (whether of principal, interest, fees or reimbursement of Acceptances
or LC Disbursements, or of amounts payable under Section 2.16, 2.17 or 2.18, or otherwise) prior to the time expressly required hereunder or under such other Loan Document for such payment (or, if no such time is expressly required, prior to 12:00
noon, Local Time), on the date when 

  

 70 

 
due, in immediately available funds, without set-off or counterclaim. Any amounts received after such time on any date may, in the discretion of the
Applicable Agent, be deemed to have been received on the next succeeding Business Day for purposes of calculating interest thereon. All such payments shall be made to the Applicable Agent to the applicable account specified in Schedule 2.19 or, in
any such case, to such other account as the Applicable Agent shall from time to time specify in a notice delivered to the Company, except payments to be made directly to an Issuing Bank or a Swingline Lender as expressly provided herein and except
that payments pursuant to Sections 2.16, 2.17, 2.18 and 11.03 shall be made directly to the Persons entitled thereto and payments pursuant to the other Loan Documents shall be made to the Persons specified therein. The Applicable Agent shall
distribute any such payments received by it for the account of any other Person to the appropriate recipient promptly following receipt thereof. If any payment hereunder or under any other Loan Document shall be due on a day that is not a Business
Day, the date for payment shall be extended to the next succeeding Business Day, and, in the case of any payment accruing interest, interest thereon shall be payable for the period of such extension. All payments under any Loan Document of principal
or interest in respect of any Loan or LC Disbursement shall be made in the currency of such Loan or LC Disbursement; all payments made in respect of Acceptances shall be made in Canadian Dollars; and all other payments hereunder or under any other
Loan Document shall be made in US Dollars, except as otherwise expressly provided. Any payment required to be made by an Agent hereunder shall be deemed to have been made by the time required if such Agent shall, at or before such time, have taken
the necessary steps to make such payment in accordance with the regulations or operating procedures of the clearing or settlement system used by such Agent to make such payment. 
  
 (b) If at any time insufficient funds are received by and available to the Applicable Agent to pay fully all amounts of
principal, unreimbursed LC Disbursements, interest and fees then due hereunder, such funds shall be applied (i) first, towards payment of interest and fees then due hereunder, ratably among the parties entitled thereto in accordance with the amounts
of interest and fees then due to such parties, and (ii) second, towards payment of principal and unreimbursed LC Disbursements then due hereunder, ratably among the parties entitled thereto in accordance with the amounts of principal and
unreimbursed LC Disbursements then due to such parties. 
  
 (c) If
any Lender shall, by exercising any right of set-off or counterclaim or otherwise, obtain payment in respect of any principal of or interest on any of its Revolving Loans, participations in LC Disbursements or Swingline Loans or amounts owing on
Acceptances accepted by such Lender resulting in such Lender receiving payment of a greater proportion of the aggregate amount of its Revolving Loans, participations in LC Disbursements and Swingline Loans or Acceptances, as the case may be, and
accrued interest thereon than the proportion received by any other Lender, then the Lender receiving such greater proportion shall purchase (for cash at face value) participations in the Revolving Loans, participations in LC Disbursements and
Swingline Loans and Acceptances of other Lenders to the extent necessary so that the benefit of all such payments shall be shared by the Lenders ratably in accordance with the aggregate amount of principal of and accrued interest on their respective
Revolving Loans, and participations in LC Disbursements and Swingline Loans and Acceptances; provided that (i) if any such participations are purchased and all or any portion of the payment giving rise thereto is recovered, such
participations shall be rescinded and the purchase price restored to the extent of such recovery, without interest, and (ii) the provisions of this paragraph shall not be construed 

  

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to apply to any payment made by any Borrower pursuant to and in accordance with the express terms of this Agreement or any payment obtained by a Lender as
consideration for the assignment of or sale of a participation in any of its Loans, participations in LC Disbursements and Swingline Loans or Acceptances to any assignee or participant, other than to the Company or any Subsidiary or Affiliate
thereof (as to which the provisions of this paragraph shall apply). Each Borrower consents to the foregoing and agrees, to the extent it may effectively do so under applicable law, that any Lender acquiring a participation pursuant to the foregoing
arrangements may exercise against such Borrower rights of set-off and counterclaim with respect to such participation as fully as if such Lender were a direct creditor of such Borrower in the amount of such participation. 
  
 (d) Unless the Applicable Agent shall have received notice from the relevant
Borrower prior to the date on which any payment is due for the account of all or certain of the Lenders or Issuing Banks hereunder that such Borrower will not make such payment, the Applicable Agent may assume that such Borrower has made such
payment on such date in accordance herewith and may, in reliance upon such assumption, distribute to the applicable Lenders or Issuing Banks, as the case may be, the amount due. In such event, if such Borrower has not in fact made such payment, then
each of the applicable Lenders or Issuing Banks, as the case may be, severally agrees to repay to the Applicable Agent forthwith on demand the amount so distributed to such Lender or Issuing Bank with interest thereon, for each day from and
including the date such amount is distributed to it to but excluding the date of payment to the Applicable Agent, at a rate determined by the Applicable Agent in accordance with banking industry practices on interbank compensation. 
  
 (e) If any Lender shall fail to make any payment required to be made by it to
any Agent pursuant to this Agreement, then the Agents may, in their discretion (notwithstanding any contrary provision hereof), apply any amounts thereafter received by them for the account of such Lender to satisfy such Lender’s obligations to
the Agents until all such unsatisfied obligations are fully paid. 
  
 SECTION 2.20. Mitigation Obligations; Replacement of Lenders. (a) If any Lender requests compensation under Section 2.16, or if any Borrower is required to pay any additional amount to any Lender or any Governmental Authority for the
account of any Lender pursuant to Section 2.18, then such Lender shall use reasonable efforts to designate a different lending office for funding or booking its Loans hereunder or to assign its rights and obligations hereunder to another of its
offices, branches or affiliates, if, in the judgment of such Lender, such designation or assignment (i) would eliminate or reduce amounts payable pursuant to Section 2.16 or 2.18, as the case may be, in the future and (ii) would not subject such
Lender to any unreimbursed cost or expense and would not otherwise be disadvantageous to such Lender. The Company hereby agrees to pay all reasonable costs and expenses incurred by any Lender in connection with any such designation or assignment.

  
 (b) If any Lender requests compensation under Section 2.16, or
if any Borrower is required to pay any additional amount to any Lender or any Governmental Authority for the account of any Lender pursuant to Section 2.18, or if any Lender defaults in its obligation to fund Loans hereunder, then the Company may,
at its sole expense and effort, upon notice to such Lender and the Administrative Agent, require such Lender to assign and delegate, without 

  

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recourse (in accordance with and subject to the restrictions contained in Section 11.04), all its interests, rights and obligations under the Loan Documents
to an assignee that shall assume such obligations (which assignee may be another Lender, if a Lender accepts such assignment); provided that (i) the Company shall have received the prior written consent of the Administrative Agent (and if a
US Tranche Commitment is being assigned, each Issuing Bank), which consent shall not unreasonably be withheld, (ii) such Lender shall have received payment of an amount equal to the outstanding principal of its Loans and participations in LC
Disbursements and Swingline Loans and Acceptances, accrued interest thereon, accrued fees and all other amounts payable to it hereunder, from the assignee (to the extent of such outstanding principal and accrued interest and fees) or the Company (in
the case of all other amounts) and (iii) in the case of any such assignment resulting from a claim for compensation under Section 2.16 or payments required to be made pursuant to Section 2.18, such assignment will result in a reduction in such
compensation or payments. A Lender shall not be required to make any such assignment and delegation if, prior thereto, as a result of a waiver by such Lender or otherwise, the circumstances entitling the Company to require such assignment and
delegation cease to apply. 
  
 SECTION 2.21. Designation of
Subsidiary Borrowers. (a) The Company may at any time and from time to time designate any Canadian Subsidiary as a Canadian Borrower or any UK Subsidiary as a UK Borrower upon satisfaction of the following conditions: 
  
 (i) The Administrative Agent shall have received a Borrowing
Subsidiary Agreement executed by such Subsidiary and the Company. 
  
 (ii) The Administrative Agent shall have received evidence satisfactory to the Administrative Agent that (A) no withholding tax shall apply to any sum payable by such Subsidiary to any Lender under the Loan Documents
or (B) gross-up obligations contained in the Loan Documents protect the Administrative Agent and the Lenders from any economic effect of such withholding obligations. 
  
 (iii) The Lenders shall have received all documentation and other information required by bank regulatory
authorities under applicable “know your customer” and anti-money laundering rules and regulations, including the U.S.A. Patriot Act and (if applicable) the Money Laundering Regulations 2003 of the United Kingdom (as amended) in respect of
such Subsidiary. 
  
 (iv) The Administrative
Agent shall have received organizational documents, authorizing resolutions, officers’ certificates, legal opinions and such other instruments, documents and agreements in respect of such Subsidiary as the Administrative Agent may reasonably
request. 
  
 (b) Upon satisfaction of the conditions set forth in
paragraph (a) of this Section 2.21, such Subsidiary shall for all purposes of this Agreement be a Canadian Borrower or a UK Borrower, as applicable, and a party to this Agreement until the Company shall have executed and delivered to the
Administrative Agent a Borrowing Subsidiary Termination with respect to such Subsidiary, whereupon such Subsidiary shall cease to be a Canadian Borrower or a UK Borrower, as applicable, and a party to this Agreement. Notwithstanding the preceding
sentence, no Borrowing Subsidiary Termination will become effective as to any Canadian Borrower or UK 

  

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Borrower at a time when any principal of or interest on any Loan to such Canadian Borrower or UK Borrower, as applicable, shall be outstanding hereunder or
such Canadian Borrower shall have any obligation with respect to any outstanding Acceptance, provided that such Borrowing Subsidiary Termination shall be effective to terminate the right of such Canadian Borrower or UK Borrower, as
applicable, to make further Borrowings under this Agreement. As soon as practicable upon receipt of a Borrowing Subsidiary Agreement, the Administrative Agent shall furnish a copy thereof to each Lender. 
  
 ARTICLE III 
  
 Representations and Warranties 
  
 Each Borrower represents and warrants to the Lenders that: 
  
 SECTION 3.01. Organization; Powers. Each of the Company and its Subsidiaries is duly organized, validly existing and
in good standing (to the extent that such concept is applicable in the relevant jurisdiction) under the laws of the jurisdiction of its organization or incorporation, has all requisite power and authority to carry on its business as now conducted
and, except where the failure to do so, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect, is qualified to do business in, and is in good standing (to the extent such concept is applicable) in,
every jurisdiction where such qualification is required. 
  
 SECTION 3.02. Authorization; Enforceability. The Transactions are within each Borrower’s corporate powers and have been duly authorized by all necessary corporate and, if required, stockholder or shareholder action. This
Agreement has been duly executed and delivered by the Company and constitutes a legal, valid and binding obligation of the Company, enforceable against the Company in accordance with its terms, subject to applicable bankruptcy, insolvency,
reorganization, moratorium or other laws affecting creditors’ rights generally and subject to general principles of equity, regardless of whether considered in a proceeding in equity or at law. Each Borrowing Subsidiary Agreement has been duly
executed and delivered by the Borrower party thereto and constitutes a legal, valid and binding obligation of such Borrower, enforceable against such Borrower in accordance with its terms, subject to applicable bankruptcy, insolvency,
reorganization, moratorium or other laws affecting creditors’ rights generally and subject to general principles of equity, regardless of whether considered in a proceeding in equity or at law. The Subsidiary Guarantee Agreement has been duly
executed and delivered by each Subsidiary Guarantor and constitutes a legal, valid and binding obligation of such Subsidiary Guarantor, enforceable against such Subsidiary Guarantor in accordance with its terms, subject to applicable bankruptcy,
insolvency, reorganization, moratorium or other laws affecting creditors’ rights generally and subject to general principles of equity, regardless of whether considered in a proceeding in equity or at law. 
  
 SECTION 3.03. Governmental Approvals; No Conflicts. The Transactions
(a) do not require any consent or approval of, registration or filing with, or any other action by, any Governmental Authority, except such as have been obtained or made and are in full force and effect, (b) will not violate any applicable law or
regulation applicable to the Company or its 

  

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Subsidiaries and will not violate the charter, by-laws or other organizational or constitutional documents of the Company or any of its Subsidiaries or any
order of any Governmental Authority, (c) will not violate or result in a default under any indenture, material agreement or other material instrument binding upon the Company or any of its Subsidiaries or its assets, or give rise to a right
thereunder to require any Material Indebtedness to be paid by the Company or any of its Subsidiaries, and (d) will not result in the creation or imposition of any Lien on any asset of the Company or any of its Subsidiaries. 
  
 SECTION 3.04. Financial Condition; No Material Adverse Change. (a) The
Company has heretofore furnished to the Lenders its consolidated balance sheet and statements of income, stockholders equity and cash flows (i) as of and for the fiscal year ended December 31, 2004, reported on by KPMG LLP, independent public
accountants, and (ii) as of and for the fiscal quarter and the portion of the fiscal year ended March 31, 2005, certified by its chief financial officer. Such financial statements present fairly, in all material respects, the financial position and
results of operations and cash flows of the Company and its consolidated Subsidiaries as of such dates and for such periods in accordance with GAAP, subject to year-end audit adjustments and the absence of footnotes in the case of the statements
referred to in clause (ii) above. 
  
 (b) Since December 31, 2004,
there has been no material adverse change in the business, assets, operations or condition, financial or otherwise, of the Company and its Subsidiaries, taken as a whole. 
  
 SECTION 3.05. Properties; Insurance. (a) Each of the Company and its Subsidiaries has good title to, or valid
leasehold interests in, all its real and personal property material to its business, except for defects that, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. 
  
 (b) Each of the Company and its Subsidiaries owns, or is licensed to use, all
trademarks, tradenames, copyrights, patents and other intellectual property material to its business, and the use thereof by the Company and its Subsidiaries does not infringe upon the rights of any other Person, except for any such infringements
that, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. 
  
 (c) Each of the Company and its Subsidiaries maintains, with financially sound and reputable insurance companies, insurance in such amounts and against
such risks as are customarily maintained by companies engaged in the same or similar businesses operating in the same or similar locations; provided, that each of the Company and its Subsidiaries may self-insure to the same extent as other
companies engaged in similar businesses and owning similar properties in the same general areas in which the Company or each such Subsidiary, as applicable, operates. 
  
 SECTION 3.06. Litigation and Environmental Matters. (a) There are no actions, suits or proceedings by or before any
arbitrator or Governmental Authority pending against or, to the knowledge of the Company, threatened against or affecting the Company or any of its Subsidiaries (i) as to which there is a reasonable possibility of an adverse determination and that,
if adversely determined, could reasonably be expected, individually or in 

  

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the aggregate, to result in a Material Adverse Effect or (ii) that involve this Agreement or the Transactions. 
  
 (b) Except with respect to any matters that, individually or in the
aggregate, could not reasonably be expected to result in a Material Adverse Effect, neither the Company nor any of its Subsidiaries (i) has failed to comply with any Environmental Law or to obtain, maintain or comply with any permit, license or
other approval required under any Environmental Law, (ii) has become subject to any Environmental Liability, (iii) has received notice of any claim with respect to any Environmental Liability or (iv) knows of any basis for any Environmental
Liability. 
  
 SECTION 3.07. Compliance with Laws and
Agreements. Each of the Company and its Subsidiaries is in compliance with all laws, regulations and orders of any Governmental Authority applicable to it or its property and all indentures, agreements and other instruments binding upon it or
its property, except where the failure to do so, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. No Default has occurred and is continuing. 
  
 SECTION 3.08. Investment and Holding Company Status. Neither the
Company nor any of its Subsidiaries is (a) an “investment company” as defined in, or subject to regulation under, the Investment Company Act of 1940 or (b) a “holding company” as defined in, or subject to regulation under, the
Public Utility Holding Company Act of 1935. 
  
 SECTION 3.09.
Taxes. Each of the Company and its Subsidiaries has timely filed or caused to be filed all Tax returns and reports required to have been filed and has paid or caused to be paid all Taxes required to have been paid by it, except (a) Taxes that
are being contested in good faith by appropriate proceedings and for which the Company or such Subsidiary, as applicable, has set aside on its books adequate reserves or (b) to the extent that the failure to do so could not reasonably be expected to
result in a Material Adverse Effect. 
  
 SECTION 3.10.
ERISA. No ERISA Event has occurred, and no ERISA Event with respect to any Plan is reasonably expected to occur, that, when taken together with all other such ERISA Events for which liability is reasonably expected to occur, could reasonably
be expected to result in a Material Adverse Effect. 
  
 SECTION
3.11. Subsidiaries; Ownership of Capital Stock. As of the Effective Date, Schedule 3.11 sets forth all of the Company’s Subsidiaries, the jurisdiction of organization or incorporation of each of its Subsidiaries and the identity of the
holders of all shares or other interests of each class of Equity Interests of each of its Subsidiaries and identifies those Subsidiaries that are Material Domestic Subsidiaries. 
  
 SECTION 3.12. Disclosure. The Company has disclosed to the Lenders all agreements, instruments and corporate or other
restrictions to which it or any of its Subsidiaries is subject, and all other matters known to it, that, individually or in the aggregate, could reasonably be expected to result in a Material Adverse Effect. Neither the Information Memorandum nor
any of the other reports, financial statements, certificates or other written information furnished by or on behalf of the Company to any Agent, any Issuing Bank or any 

  

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Lender in connection with the negotiation of this Agreement or delivered hereunder (as modified or supplemented by other information so furnished or publicly
available in periodic and other reports, proxy statements and other materials filed by the Company or any Subsidiary with the Securities and Exchange Commission) contains any material misstatement of fact or omits to state any material fact
necessary to make the statements therein, in the light of the circumstances under which they were made, not misleading; provided that, with respect to projected financial information, the Borrowers represent only that such information was
prepared in good faith based upon assumptions believed to be reasonable at the time, it being recognized by the Lenders that projections are not to be viewed as facts and that the actual results during the period or periods covered by such
projections may differ from the projected results and such differences may be material. 
  
 ARTICLE IV 
  
 Conditions

  
 SECTION 4.01. Effective Date. The obligations of
the Lenders to make Loans and of the Issuing Banks to issue Letters of Credit hereunder shall not become effective until the date on which each of the following conditions is satisfied (or waived in accordance with Section 11.02): 
  
 (a) The Administrative Agent (or its counsel) shall have received from each
party hereto either (i) a counterpart of this Agreement signed on behalf of such party or (ii) written evidence satisfactory to the Administrative Agent (which may include telecopy transmission of a signed signature page of this Agreement) that such
party has signed a counterpart of this Agreement. 
  
 (b) The
Administrative Agent (or its counsel) shall have received from each Initial Subsidiary Guarantor either (i) a counterpart of the Subsidiary Guarantee Agreement signed on behalf of such Subsidiary Guarantor or (ii) written evidence satisfactory to
the Administrative Agent (which may include telecopy transmission of a signed signature page of this Agreement) that such Subsidiary Guarantor has signed a counterpart of the Subsidiary Guarantee Agreement. 
  
 (c) The Administrative Agent shall have received a favorable written opinion
(addressed to the Administrative Agent and the Lenders and dated the Effective Date) of Fulbright & Jaworski L.L.P., counsel for the Company, in form and substance reasonably satisfactory to the Administrative Agent and covering such other
matters relating to the Company, this Agreement or the Transactions as the Required Lenders shall reasonably request. The Company hereby requests such counsel to deliver such opinion. 
  
 (d) The Administrative Agent shall have received such documents and certificates as the Administrative Agent or its counsel
may reasonably request relating to the organization, existence and good standing of the Company and the Initial Subsidiary Guarantors, the authorization of the Transactions and any other legal matters relating to the Company or any 

  

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Initial Subsidiary Guarantor, this Agreement or the Transactions, all in form and substance satisfactory to the Administrative Agent and its counsel.

  
 (e) The Administrative Agent shall have received a
certificate, dated the Effective Date and signed by the President, a Vice President or a Financial Officer of the Company, confirming compliance with the conditions set forth in paragraphs (a) and (b) of Section 4.02. 
  
 (f) The Administrative Agent shall have received (i) all accrued and unpaid
fees, expenses and other amounts owing under the Existing Credit Agreement as of the Effective Date, and (ii) all other fees and other amounts due and payable on or prior to the Effective Date, including, to the extent invoiced, reimbursement or
payment of all out-of-pocket expenses required to be reimbursed or paid by the Company hereunder. 
  
 (g) The Lenders shall have received all documentation and other information required by bank regulatory authorities under applicable “know your
customer” and anti-money laundering rules and regulations, including the U.S.A. Patriot Act and (if applicable) the Money Laundering Regulations 2003 of the United Kingdom (as amended). 
  
 The Administrative Agent shall notify the Company and the Lenders of the Effective Date, and
such notice shall be conclusive and binding. Notwithstanding the foregoing, the obligations of the Lenders to make Loans and of the Issuing Banks to issue Letters of Credit hereunder shall not become effective unless each of the foregoing conditions
is satisfied (or waived pursuant to Section 11.02) at or prior to 3:00 p.m., New York City time, on May 31, 2005 (and, in the event such conditions are not so satisfied or waived, the Commitments shall terminate at such time). 
  
 SECTION 4.02. Each Credit Event. The obligation of each Lender to make
a Loan on the occasion of any Borrowing, and of each Issuing Bank to issue, amend, renew or extend any Letter of Credit, is subject to the satisfaction of the following conditions: 
  
 (a) The representations and warranties of the Borrowers set forth in each Loan Document shall be true and correct on and as
of the date of such Borrowing or the date of issuance, amendment, renewal or extension of such Letter of Credit, as applicable, except to the extent any such representation or warranty is stated to relate solely to an earlier date, in which case
such representation or warranty shall have been true and correct in all material respects on and as of such earlier date. 
  
 (b) At the time of and immediately after giving effect to such Borrowing or the issuance, amendment, renewal or extension of such Letter of Credit, as
applicable, no Default shall have occurred and be continuing. 
  
 (c) No law or regulation shall prohibit, and no order, judgment or decree of any Governmental Authority shall enjoin, prohibit or restrain, any Lender from making the requested Loan or any Issuing Bank or Lender from issuing, renewing,
extending or increasing the face amount of or participating in the Letter of Credit requested to be issued, renewed, extended or increased. 

  

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Each Borrowing and each issuance, amendment, renewal or extension of a Letter of Credit shall be deemed to constitute a representation and warranty by the
Borrowers on the date thereof as to the matters specified in paragraphs (a) and (b) of this Section. 
  
 ARTICLE V 
  
 Affirmative Covenants 
  
 Until the Commitments
have expired or been terminated and the principal of and interest on each Loan and all fees payable hereunder shall have been paid in full and all Letters of Credit shall have expired or terminated and all Acceptances and LC Disbursements shall have
been reimbursed, the Company covenants and agrees with the Lenders that: 
  
 SECTION 5.01. Financial Statements; Ratings Change and Other Information. The Company will furnish to the Administrative Agent for distribution to each Lender: 
  
 (a) within 90 days after the end of each fiscal year of the Company (or, if
earlier, concurrently with the filing thereof with the Securities and Exchange Commission or any national securities exchange in accordance with applicable law or regulation), its audited consolidated balance sheet and related statements of
operations, stockholders’ equity and cash flows as of the end of and for such year, setting forth in each case in comparative form the figures for the previous fiscal year, all reported on by KPMG LLP or other independent public accountants of
recognized national standing (without a “going concern” or like qualification or exception and without any qualification or exception as to the scope of such audit) to the effect that such consolidated financial statements present fairly
in all material respects the financial condition and results of operations of the Company and its consolidated Subsidiaries on a consolidated basis in accordance with GAAP consistently applied; 
  
 (b) within 45 days after the end of each of the first three fiscal quarters
of each fiscal year of the Company (or, if earlier, concurrently with the filing thereof with the Securities and Exchange Commission or any national securities exchange in accordance with applicable law or regulation), its unaudited consolidated
balance sheet and related unaudited statements of operations and cash flows as of the end of and for such fiscal quarter and the then elapsed portion of the fiscal year, setting forth in each case in comparative form the figures for the
corresponding period or periods of (or, in the case of the balance sheet, as of the end of) the previous fiscal year, all certified by one of its Financial Officers as presenting fairly in all material respects the financial condition and results of
operations of the Company and its consolidated Subsidiaries on a consolidated basis in accordance with GAAP consistently applied, subject to normal year-end audit adjustments and the absence of footnotes; 
  
 (c) concurrently with any delivery of financial statements under clause (a)
or (b) above, a certificate of a Financial Officer of the Company (i) certifying as to whether a Default has occurred and, if a Default has occurred, specifying the details thereof and any action taken or proposed to be taken with respect thereto
and (ii) setting forth reasonably detailed calculations demonstrating compliance with Section 6.07; 
  

 79 

 (d) concurrently with any delivery of financial statements under clause (a) above, a certificate of the
accounting firm that reported on such financial statements stating whether they obtained knowledge during the course of their examination of such financial statements of any Event of Default with respect to Section 6.07 (which certificate may be
limited to the extent required by accounting rules or guidelines); 
  
 (e) promptly after Moody’s, S&P or Fitch shall have announced a change in the rating established or deemed to have been established for the Index Debt, written notice of such rating change; 
  
 (f) promptly following any request therefor, all documentation and other
information required by bank regulatory authorities under applicable “know your customer” and anti-money laundering rules and regulations, including the U.S.A. Patriot Act and (if applicable) the Money Laundering Regulations 2003 of the
United Kingdom (as amended); 
  
 (g) promptly following any
request therefor, such other information regarding the operations, business affairs or financial condition of the Company or any Subsidiary, or compliance with the terms of this Agreement, as any Agent or any Lender may reasonably request.

  
 SECTION 5.02. Notices of Material Events. The Company
will furnish to the Administrative Agent and each Lender prompt written notice of the following: 
  
 (a) the occurrence of any Default; 
  
 (b) the filing or commencement of any action, suit or proceeding by or before any arbitrator or Governmental Authority against or affecting the Company or
any Affiliate thereof that, if adversely determined, could reasonably be expected to result in a Material Adverse Effect; 
  
 (c) the occurrence of any ERISA Event that, alone or together with any other ERISA Events that have occurred, could reasonably be expected to result in
liability of the Company and its Subsidiaries in an aggregate amount exceeding $40,000,000; and 
  
 (d) any other development (other than a development with respect to a Multiemployer Plan, unless such development is the occurrence of an ERISA Event with
respect to such Multiemployer Plan) that results in, or could reasonably be expected to result in, a Material Adverse Effect. 
  
 Each notice delivered under this Section shall be accompanied by a statement of a Financial Officer or other executive officer of the Company setting forth the details of
the event or development requiring such notice and any action taken or proposed to be taken with respect thereto. 
  
 SECTION 5.03. Existence; Conduct of Business. The Company will, and will cause each of its Subsidiaries to, do or cause to be done all things
necessary to preserve, renew and keep in full force and effect its legal existence and the rights, licenses, permits, privileges and franchises material to the conduct of its business, except for such rights, licenses, permits, 

  

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privileges and franchises the loss of which, either individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect;
provided that the foregoing shall not prohibit any merger, amalgamation, consolidation, liquidation or dissolution permitted under Section 6.03. 
  
 SECTION 5.04. Payment of Obligations. The Company will, and will cause each of its Subsidiaries to, pay its obligations, including Tax liabilities,
that, if not paid, could result in a Material Adverse Effect before the same shall become delinquent or in default, except where (a) the validity or amount thereof is being contested in good faith by appropriate proceedings, (b) the Company or such
Subsidiary has set aside on its books adequate reserves with respect thereto in accordance with GAAP and (c) the failure to make payment pending such contest could not reasonably be expected to result in a Material Adverse Effect. 
  
 SECTION 5.05. Maintenance of Properties; Insurance. The Company will,
and will cause each of its Subsidiaries to, (a) keep and maintain all property material to the conduct of its business in good working order and condition (ordinary wear and tear excepted), except in any case where the failure to do so could not
reasonably be expected to result in a Material Adverse Effect and (b) maintain, with financially sound and reputable insurance companies, insurance in such amounts and against such risks as are customarily maintained by companies engaged in the same
or similar businesses operating in the same or similar locations. 
  
 SECTION 5.06. Books and Records; Inspection Rights. The Company will, and will cause each of its Subsidiaries to, keep proper books of record and account in which full, true and correct entries in all material respects are made of
all dealings and transactions in relation to its business and activities. The Company will, and will cause each of its Subsidiaries to, permit any representatives designated by the Administrative Agent or any Lender, upon reasonable prior notice, to
visit and inspect its properties, to examine and make extracts from its books and records, and to discuss its affairs, finances and condition with its officers and independent accountants, all at such reasonable times and as often as reasonably
requested. Such inspections and examinations described in the preceding sentence (i) by or on behalf of any Lender shall, unless occurring at a time when an Event of Default shall be continuing, be at such Lender’s expense and (ii) by or on
behalf of the Administrative Agent, other than the first such inspection or examination occurring during any calendar year or any inspections and examination occurring at a time when an Event of Default shall be continuing, shall be at the
Administrative Agent’s expense; all other such inspections and visitations shall be at the Company’s expense. 
  
 SECTION 5.07. Compliance with Laws. The Company will, and will cause each of its Subsidiaries to, comply with all laws, rules, regulations and
orders of any Governmental Authority applicable to it or its property, except (i) where the failure to do so, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect, or (ii) where the necessity of
compliance therewith is contested in good faith by appropriate proceedings and, to the extent applicable, the Company or such Subsidiary shall have set aside on its books adequate reserves with respect thereto in accordance with GAAP. 
  
 SECTION 5.08. Use of Proceeds and Letters of Credit. Each Borrower
will use the proceeds of the Loans and Acceptances and the Letters of Credit, as applicable, only for general corporate purposes, including the payment of the cash portion of the purchase price of 

  

 81 

 
the outstanding capital stock of USF in connection with the USF Merger and the refinancing of outstanding Indebtedness, including Indebtedness of USF upon
consummation of the USF Merger. No part of the proceeds of any Loan or Acceptance will be used, whether directly or indirectly, for any purpose that entails a violation of any of the Regulations of the Board, including Regulations T, U and X.

  
 SECTION 5.09. Additional Subsidiary Guarantors. (a) The
Company will cause any Person (other than (1) YRRFC or any other Receivables Entity, and (2) Subsidiaries formed for the purpose of providing insurance only to the Company and its Subsidiaries, provided that such Subsidiaries carry on no other
business other than providing such insurance and performing activities related thereto) that becomes a Material Domestic Subsidiary after the date hereof (i) to execute and deliver to the Administrative Agent, within ten Business Days after the
Company’s delivery, pursuant to Section 5.01(a) or (b), as applicable, of the financial statements for the fiscal period at the end of which such Person first becomes a Material Domestic Subsidiary, or, if such Person first becomes a Material
Domestic Subsidiary as a result of a Significant Acquisition, within twenty Business Days after the consummation of such Significant Acquisition, a supplement to the Subsidiary Guarantee Agreement, in the form prescribed therein, guaranteeing the
obligations of the Borrowers hereunder and (ii) concurrently with the delivery of such supplement, to deliver to the Administrative Agent (x) evidence of action of such Person’s board of directors or other governing body authorizing the
execution, delivery and performance thereof and (y) a favorable written opinion of counsel for such Person, in form and substance reasonably satisfactory to the Administrative Agent and covering such matters relating to such Person and the
Subsidiary Guarantee Agreement as the Administrative Agent may reasonably request. 
  
 (b) If (i) after the effective time of the USF Merger, (A) the assets of any Initial Subsidiary Guarantor or other Subsidiary Guarantor comprise less than 5% of the consolidated total assets of the Company and its
Subsidiaries as of such date of determination, (B) the Administrative Agent receives a certificate of an officer of the Company to that effect and (C) such Subsidiary Guarantor shall not then Guarantee any other Indebtedness of the Company or any of
its Subsidiaries, (ii) a Subsidiary is no longer a Material Domestic Subsidiary and the Administrative Agent receives a certificate of an officer of the Company to that effect and such Subsidiary Guarantor shall not then Guarantee any other
Indebtedness of the Company or any of its Subsidiaries, or (iii) the Company or any Subsidiary sells or otherwise transfers all of the Equity Interests of any Subsidiary Guarantor to any Person which is not the Company or a Subsidiary or liquidates
or dissolves any Subsidiary Guarantor in a transaction which, in any case described in this clause (b), is not otherwise prohibited by the terms of this Agreement, the Administrative Agent will, on behalf of the Lenders, execute and deliver to the
Company a release of such Subsidiary Guarantor from its obligations under the Subsidiary Guarantee Agreement. 
  
 SECTION 5.10. USF Credit Agreement. Concurrently with the effectiveness of the USF Merger, the Company will furnish to the Administrative Agent for
distribution to each Lender such evidence as the Administrative Agent or its counsel may reasonably require of the termination of the USF Credit Agreement and payment in full of the Indebtedness and other obligations thereunder and the release of
any collateral security thereunder. 
  

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 ARTICLE VI 
  
 Negative Covenants 
  
 Until the Commitments have expired or terminated and the principal of and interest on each Loan and all fees payable hereunder have been paid in full and
all Letters of Credit have expired or terminated and all Acceptances and LC Disbursements shall have been reimbursed, the Company covenants and agrees with the Lenders that: 
  
 SECTION 6.01. Subsidiary Indebtedness. The Company will not permit the aggregate principal amount of Indebtedness of
its Subsidiaries other than the Subsidiary Guarantors (excluding Indebtedness under this Agreement, Indebtedness under Permitted Receivables Facilities and any Indebtedness of a Subsidiary owed to the Company or another Subsidiary, but including any
Guarantee by a Subsidiary of Indebtedness of the Company (other than, with respect to Indebtedness of the Company existing as of the date of this Agreement, any Guarantee by a Non-Material Domestic Subsidiary of such Indebtedness of the Company)) at
any time to exceed 10% of Consolidated Net Worth. 
  
 SECTION
6.02. Liens. The Company will not, and will not permit any Subsidiary to, create, incur, assume or permit to exist any Lien on any property or asset now owned or hereafter acquired by it, or assign or sell any income or revenues (including
accounts receivable) or rights in respect of any thereof, except: 
  
 (a) Permitted Encumbrances; 
  
 (b) any Lien on any
property or asset of the Company or any Subsidiary existing on the date hereof and set forth in Schedule 6.02; provided that (i) such Lien shall not apply to any other property or asset of the Company or any Subsidiary and (ii) such Lien
shall secure only those obligations which it secures on the date hereof and extensions, renewals and replacements thereof that do not increase the outstanding principal amount thereof; 
  
 (c) any Lien existing on any property or asset prior to the acquisition thereof by the Company or any Subsidiary or existing
on any property or asset of any Person that becomes a Subsidiary after the date hereof prior to the time such Person becomes a Subsidiary; provided that (i) such Lien is not created in contemplation of or in connection with such acquisition
or such Person becoming a Subsidiary, as the case may be, (ii) such Lien shall not apply to any other property or assets of the Company or any Subsidiary and (iii) such Lien shall secure only those obligations which it secures on the date of such
acquisition or the date such Person becomes a Subsidiary, as the case may be and extensions, renewals and replacements thereof that do not increase the outstanding principal amount thereof; 
  
 (d) Liens on fixed or capital assets acquired, constructed or improved by the
Company or any Subsidiary; provided that (i) such security interests and the Indebtedness secured thereby are incurred prior to or within 90 days after such acquisition or the completion of such construction or improvement, (ii) the
Indebtedness secured thereby does not exceed 100% of the cost of acquiring, constructing or improving such fixed or capital assets, (iii) such security interests shall not apply to any other property or assets of the Company or any Subsidiary and

  

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(iv) the aggregate amount of Indebtedness secured by such Liens shall not exceed $50,000,000 at any time; 
  
 (e) Liens arising under Permitted Receivables Facilities; 
  
 (f) Liens on real property (but not personal property) of the Company and its
Subsidiaries (other than Roadway LLC and its Subsidiaries) in effect on the Effective Date securing Indebtedness under the YRCMI Credit Agreement; provided that the principal amount of Indebtedness secured by such Liens shall not exceed
$500,000 and the payment of such Indebtedness shall be subordinated to the payment of the Obligations pursuant to an intercreditor agreement satisfactory in form and substance to the Administrative Agent; and 
  
 (g) other Liens securing Indebtedness, provided that the aggregate
amount of Indebtedness secured by Liens described in paragraphs (b) and (c) above and this paragraph (g) at any time does not exceed 5% of the total assets of the Company and its Subsidiaries on a consolidated basis at such time. 
  
 SECTION 6.03. Fundamental Changes. (a) The Company will not, and will
not permit any Material Domestic Subsidiary or any Material Foreign Subsidiary to, merge into or amalgamate or consolidate with any other Person, or permit any other Person to merge into or amalgamate or consolidate with it, or enter into any Asset
Sale (in one transaction or in a series of transactions) with respect to all or substantially all of its assets, or liquidate or dissolve, except that, if at the time thereof and immediately after giving effect thereto no Default shall have occurred
and be continuing (i) any Person may merge into the Company in a transaction in which the Company is the surviving corporation, (ii) any Person may merge into or amalgamate or consolidate with any Subsidiary in a transaction in which the surviving
entity is a Subsidiary in connection with a Permitted Acquisition permitted pursuant to Section 6.04, (iii) any Subsidiary may sell, transfer, lease or otherwise dispose of its assets to the Company or to another Subsidiary, (iv) the Company and its
Subsidiaries may enter into any Asset Sale otherwise permitted by Section 6.05, (v) any Subsidiary may merge into or amalgamate or consolidate with any other Person in a transaction in which the surviving entity is not a Subsidiary unless such
transaction or series of transactions shall constitute the disposition of all or substantially all of the assets of the Company and its Subsidiaries taken as a whole, and (vi) any Subsidiary may liquidate or dissolve if the Company determines in
good faith that such liquidation or dissolution is in the best interests of the Company and is not materially disadvantageous to the Lenders; provided that any such merger under clause (i) or (ii) above involving a Person that is not a
Wholly-Owned Subsidiary immediately prior to such merger shall not be permitted unless also permitted by Section 6.04. 
  
 (b) The Company will not, and will not permit any of its Subsidiaries to, engage to any material extent in any business other than businesses of the type
conducted by the Company and its Subsidiaries on the date of execution of this Agreement and businesses reasonably related thereto. 
  
 SECTION 6.04. Acquisitions. The Company will not, and will not permit any of its Subsidiaries to make any Acquisition, except Permitted
Acquisitions; provided, that no Default exists immediately prior to, or after giving effect to such Permitted Acquisition. 
  

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 SECTION 6.05. Asset Sales. Neither the Company nor its Subsidiaries will enter into any Asset Sale
that would constitute a sale of all or substantially all of the assets of the Company and its Subsidiaries taken as a whole. Notwithstanding the foregoing, (i) the Company will not, and will not permit any of its Subsidiaries to, sell or otherwise
dispose of any Equity Interests in YRCMI, and (ii) the Company will not permit YRCMI to sell, assign, transfer or otherwise dispose of the Indebtedness outstanding under the YRCMI Credit Agreement or any of its rights thereunder. 
  
 SECTION 6.06. Transactions with Affiliates. The Company will not, and
will not permit any of its Subsidiaries to, sell, lease or otherwise transfer any property or assets to, or purchase, lease or otherwise acquire any property or assets from, or otherwise engage in any other transactions with, any of its Affiliates,
except in each of the following circumstances: (a) transactions entered into in good faith pursuant to the reasonable requirements of the Company’s or its Subsidiaries’ business at prices and on terms and conditions not less favorable to
the Company or such Subsidiary than could be obtained on an arm’s-length basis from unrelated third parties, (b) transactions between or among the Company and its Wholly-Owned Subsidiaries not involving any other Affiliate that is not a
Wholly-Owned Subsidiary and (c) nonexclusive licenses of patents, copyrights, trademarks, trade secrets and other intellectual property. 
  
 SECTION 6.07. Financial Covenants. 
  
 (a) Minimum Consolidated Fixed Charge Coverage Ratio. The Company will not permit the Consolidated Fixed Charge Coverage Ratio for any Test Period
ending (i) after the Effective Date and on or prior to the Company’s fiscal year ending December 31, 2006, to be less than 2.00:1 and (ii) thereafter, to be less than 2.50:1. 
  
 (b) Maximum Total Leverage Ratio. The Company will not permit the Total Leverage Ratio at any time during any period
set forth below to exceed the respective ratio set forth opposite such period below: 
  

			
	 Period

	  	Ratio

	 From the Effective Date to and including the last day of the Company’s fiscal year ending December 31, 2006
	  	3.00:1
	 Thereafter
	  	2.50:1

  
 SECTION 6.08.
YRCMI. The Company shall not permit YRCMI to (i) dissolve, liquidate, merge with any other Person or otherwise cease to exist, (ii) engage in any business or activity other than holding the Indebtedness outstanding under the YRCMI Credit
Agreement or incur any Indebtedness or liability other than pursuant to the Subsidiary Guarantee Agreement, or (iii) amend or modify the YRCMI Credit Agreement or any mortgage or deed of trust securing the Indebtedness outstanding thereunder or any
guarantee of such Indebtedness without the prior 

  

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written consent of the Required Lenders, provided, however, that no such consent shall be required with respect to any such amendments or
modifications with respect to (A) amendments to any such mortgages or deeds of trust required to reflect the assignment thereof to YRCMI or the terms and provisions of this Agreement, and (B) the termination of any such mortgage or deed of trust, or
the release, in whole or in part, of any property covered by the liens created thereby. 
  
 ARTICLE VII 
  
 Events of
Default 
  
 If any of the following events (“Events of
Default”) shall occur: 
  
 (a) any Borrower shall fail to
pay any principal of any Loan, any part of the face amount of any Acceptance or any reimbursement obligation in respect of any LC Disbursement when and as the same shall become due and payable, whether at the due date thereof or at a date fixed for
prepayment thereof or otherwise; 
  
 (b) any Borrower shall fail
to pay any interest on any Loan or any fee or any other amount (other than an amount referred to in clause (a) of this Article) payable under this Agreement, when and as the same shall become due and payable, and such failure shall continue
unremedied for a period of three Business Days; 
  
 (c) any
representation or warranty made or deemed made by or on behalf of any Borrower or any Subsidiary in or in connection with this Agreement or any other Loan Document or any amendment or modification thereof or waiver thereunder, or in any report,
certificate, financial statement or other document furnished pursuant to or in connection with any Loan Document or any amendment or modification hereof or waiver hereunder, shall prove to have been incorrect when made or deemed made; 
  
 (d) the Company shall fail to observe or perform any covenant, condition or
agreement contained in Section 5.02, 5.03 (with respect to any Borrower’s existence) or 5.08 or in Article VI; 
  
 (e) any Borrower shall fail to observe or perform any covenant, condition or agreement contained in this Agreement or in any other Loan Document (other
than those specified in clause (a), (b) or (d) of this Article), and such failure shall continue unremedied for a period of 30 days after notice thereof from the Administrative Agent to the Company (which notice will be given at the request of any
Lender); 
  
 (f) any Borrower or any Subsidiary shall fail to make
any payment (whether of principal or interest and regardless of amount) in respect of any Material Indebtedness, when and as the same shall become due and payable; 
  
 (g) any event or condition occurs that results in any Material Indebtedness becoming due prior to its scheduled maturity or
that enables or permits (with or without the giving of notice, the lapse of time or both) the holder or holders of any Material Indebtedness or 

  

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any trustee or agent on its or their behalf to cause any Material Indebtedness to become due, or to require the prepayment, repurchase, redemption or
defeasance thereof, prior to its scheduled maturity; provided that this clause (g) shall not apply to secured Indebtedness that becomes due as a result of the voluntary sale or transfer of the property or assets securing such Indebtedness;

  
 (h) an involuntary proceeding shall be commenced or an
involuntary petition shall be filed seeking (i) bankruptcy, winding up, dissolution, liquidation, administration, moratorium, reorganization or other relief in respect of the Company, any Domestic Subsidiary or any Material Foreign Subsidiary or its
debts, or of a substantial part of its assets, under any Federal, state or foreign bankruptcy, insolvency, administrative, receivership or similar law now or hereafter in effect or (ii) the appointment of a receiver, administrator, administrative
receiver, trustee, custodian, sequestrator, conservator or similar official for the Company, any Domestic Subsidiary or any Material Foreign Subsidiary or for a substantial part of its assets, and, in any such case, such proceeding or petition shall
continue undismissed for 60 days or an order or decree approving or ordering any of the foregoing shall be entered; 
  
 (i) the Company, any Domestic Subsidiary or any Material Foreign Subsidiary shall (i) voluntarily commence any proceeding or file any petition seeking
bankruptcy, winding up, dissolution, liquidation, administration, moratorium, reorganization or other relief under any Federal, state or foreign bankruptcy, insolvency, administrative receivership or similar law now or hereafter in effect, (ii)
consent to the institution of, or fail to contest in a timely and appropriate manner, any proceeding or petition described in clause (h) of this Article, (iii) apply for or consent to the appointment of a receiver, administrator, administrative
receiver, trustee, custodian, sequestrator, conservator or similar official for the Company, any Domestic Subsidiary or any Material Foreign Subsidiary or for a substantial part of its assets, (iv) file an answer admitting the material allegations
of a petition filed against it in any such proceeding, (v) make a general assignment or arrangement for the benefit of creditors or (vi) take any action for the purpose of effecting any of the foregoing; 
  
 (j) the Company, any Domestic Subsidiary or any Material Foreign Subsidiary
shall become unable, admit in writing its inability or fail generally to pay its debts as they become due; 
  
 (k) one or more judgments for the payment of money in an aggregate amount in excess of $15,000,000 shall be rendered against the Company, any Subsidiary
or any combination thereof and the same shall remain undischarged for a period of 30 consecutive days during which execution shall not be effectively stayed, or any action shall be legally taken by a judgment creditor to attach or levy upon any
assets of the Company or any Subsidiary to enforce any such judgment; 
  
 (l) an ERISA Event shall have occurred that, when taken together with all other ERISA Events that have occurred, could reasonably be expected to result in a Material Adverse Effect; 
  
 (m) a Change in Control shall occur; or 
  

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 (n) the Company’s guarantee under Article X or the Subsidiary Guarantee Agreement shall not be, or
shall be asserted by the Company or any Subsidiary Guarantor, as applicable, not to be, valid and in full force and effect; 
  
 then, and in every such event (other than an event with respect to the Company described in clause (h) or (i) of this Article), and at any time thereafter during the
continuance of such event, the Administrative Agent may, and at the request of the Required Lenders shall, by notice to the Company, take either or both of the following actions, at the same or different times: (i) terminate the Commitments, and
thereupon the Commitments shall terminate immediately, and (ii) declare the Loans then outstanding to be due and payable, and require prepayment of the face amount of any outstanding Acceptances, in whole (or in part, in which case any such
principal or face amount not so declared to be due and payable or required to be prepaid may thereafter be declared to be due and payable or required to be prepaid), and thereupon the principal of the Loans so declared to be due and payable and the
face amount of outstanding Acceptances required to be prepaid, together with accrued interest thereon and all fees and other obligations of the Borrowers accrued hereunder, shall become due and payable immediately, without presentment, demand,
protest or other notice of any kind, all of which are hereby waived by the Borrowers; and in case of any event with respect to the Company described in clause (h) or (i) of this Article, the Commitments shall automatically terminate and the
principal of the Loans then outstanding and the face amount of all outstanding Acceptances, together with accrued interest thereon and all fees and other obligations of the Borrowers accrued hereunder, shall automatically become due and payable,
without presentment, demand, protest or other notice of any kind, all of which are hereby waived by the Borrowers. 
  
 ARTICLE VIII 
  
 The Agents 
  
 Each of the Lenders and the Issuing
Banks hereby irrevocably appoints the Administrative Agent as its agent and authorizes the Administrative Agent to take such actions on its behalf and to exercise such powers as are delegated to the Administrative Agent by the terms hereof, together
with such actions and powers as are reasonably incidental thereto. Each of the Canadian Lenders hereby irrevocably appoints the Canadian Agent as its agent and authorizes the Canadian Agent to take such actions on its behalf and to exercise such
powers as are delegated to the Canadian Agent by the terms hereof, together with such actions and powers as are reasonably incidental thereto. Each of the UK Lenders hereby irrevocably appoints the UK Agent as its agent and authorizes the UK Agent
to take such actions on its behalf and to exercise such powers as are delegated to the UK Agent by the terms hereof, together with such actions and powers as are reasonably incidental thereto. 
  
 Each bank serving as an Agent hereunder shall have the same rights and powers
in its capacity as a Lender as any other Lender and may exercise the same as though it were not such Agent, and such bank and its Affiliates may accept deposits from, lend money to and generally engage in any kind of business with the Company or any
Subsidiary or other Affiliate thereof as if it were not an Agent hereunder. 
  

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 The Agents shall not have any duties or obligations except those expressly set forth herein. Without
limiting the generality of the foregoing, (a) no Agent shall be subject to any fiduciary or other implied duties, regardless of whether a Default has occurred and is continuing, (b) no Agent shall have any duty to take any discretionary action or
exercise any discretionary powers, except discretionary rights and powers expressly contemplated hereby that such Agent is required to exercise in writing as directed by the Required Lenders (or such other number or percentage of the Lenders as
shall be necessary under the circumstances as provided in Section 11.02), and (c) except as expressly set forth herein, no Agent shall have any duty to disclose, or shall be liable for the failure to disclose, any information relating to the Company
or any of its Subsidiaries that is communicated to or obtained by the bank serving as such Agent or any of its Affiliates in any capacity. No Agent shall be liable for any action taken or not taken by it with the consent or at the request of the
Required Lenders (or such other number or percentage of the Lenders as shall be necessary under the circumstances as provided in Section 11.02) or in the absence of its own gross negligence or willful misconduct. No Agent shall be deemed to have
knowledge of any Default unless and until written notice thereof is given to such Agent by a Borrower or a Lender, and no Agent shall be responsible for or have any duty to ascertain or inquire into (i) any statement, warranty or representation made
in or in connection with this Agreement, (ii) the contents of any certificate, report or other document delivered hereunder or in connection herewith, (iii) the performance or observance of any of the covenants, agreements or other terms or
conditions set forth herein, (iv) the validity, enforceability, effectiveness or genuineness of this Agreement or any other agreement, instrument or document, or (v) the satisfaction of any condition set forth in Article IV or elsewhere herein,
other than to confirm receipt of items expressly required to be delivered to such Agent. 
  
 Each Agent shall be entitled to rely upon, and shall not incur any liability for relying upon, any notice, request, certificate, consent, statement, instrument, document or other writing believed by it to be genuine
and to have been signed or sent by the proper Person. Each Agent also may rely upon any statement made to it orally or by telephone and believed by it to be made by the proper Person, and shall not incur any liability for relying thereon. Each Agent
may consult with legal counsel (who may be counsel for any Borrower), independent accountants and other experts selected by it, and shall not be liable for any action taken or not taken by it in accordance with the advice of any such counsel,
accountants or experts. 
  
 Each Agent may perform any and all its
duties and exercise its rights and powers by or through any one or more sub-agents appointed by such Agent. Each Agent and any such sub-agent may perform any and all its duties and exercise its rights and powers through their respective Related
Parties. The exculpatory provisions of the preceding paragraphs shall apply to any such sub-agent and to the Related Parties of each Agent and any such sub-agent, and shall apply to their respective activities in connection with the syndication of
the credit facilities provided for herein as well as activities as an Agent. 
  
 Subject to the appointment and acceptance of a successor Agent as provided in this paragraph, any Agent may resign at any time by notifying the Lenders, the Issuing Banks (in the case of the Administrative Agent) and
the Company. Upon any such resignation, the Required Lenders shall have the right, in consultation with the Company, to appoint a successor. If no successor shall have been so appointed by the Required Lenders and shall have accepted such
appointment within 30 days after the retiring Agent gives notice of its resignation, then the 

  

 89 

 
retiring Agent may, on behalf of the Lenders and the Issuing Banks (in the case of a successor Administrative Agent), appoint a successor Agent, which, in
the case of the Administrative Agent shall be a bank with an office in New York, New York, or an Affiliate of any such bank; in the case of the Canadian Agent, shall be a bank with an office in Toronto, Canada, or an Affiliate of any such bank; and
in the case of the UK Agent, shall be a bank with an office in London, England, or an Affiliate of any such bank. The appointment of a successor Canadian Agent or UK Agent shall be subject to the consent of the Administrative Agent (such consent not
to be unreasonably withheld). Upon the acceptance of its appointment as an Agent hereunder by a successor, such successor shall succeed to and become vested with all the rights, powers, privileges and duties of the retiring Agent, and the retiring
Agent shall be discharged from its duties and obligations hereunder. The fees payable by any Borrower to a successor Agent shall be the same as those payable to its predecessor unless otherwise agreed between such Borrower and such successor. After
an Agent’s resignation hereunder, the provisions of this Article and Section 11.03 shall continue in effect for the benefit of such retiring Agent, its sub-agents and their respective Related Parties in respect of any actions taken or omitted
to be taken by any of them while it was acting as an Agent. 
  
 Each Lender acknowledges that it has, independently and without reliance upon any Agent or any other Lender and based on such documents and information as it has deemed appropriate, made its own credit analysis and decision to enter into
this Agreement. Each Lender also acknowledges that it will, independently and without reliance upon any Agent or any other Lender and based on such documents and information as it shall from time to time deem appropriate, continue to make its own
decisions in taking or not taking action under or based upon this Agreement, any related agreement or any document furnished hereunder or thereunder. 
  
 ARTICLE IX 
  
 Collection Allocation Mechanism 
  
 SECTION 9.01. Implementation of CAM. (a) On the CAM Exchange Date, (i) the Commitments shall automatically and without further act be terminated as provided in Article VII, (ii) each US Tranche Lender shall
immediately be deemed to have acquired (and shall promptly make payment therefor to the Administrative Agent in accordance with Section 2.05(c)) participations in the Swingline Loans under the US Tranche in an amount equal to such Lender’s US
Tranche Percentage of each such Swingline Loan outstanding on such date, (iii) each UK Tranche Lender shall immediately be deemed to have acquired (and shall promptly make payment therefor to the applicable Agent in accordance with Section 2.05(c))
participations in the Swingline Loans under the UK Tranche in an amount equal to such Lender’s UK Tranche Percentage of each such Swingline Loan outstanding on such date, (iv) each Canadian Tranche Lender shall immediately be deemed to have
acquired (and shall promptly make payment therefor to the Administrative Agent in accordance with Section 2.05(c)) participations in the Swingline Loans under the Canadian Tranche in an amount equal to such Lender’s Canadian Tranche Percentage
of each such Swingline Loan outstanding on such date, (v) simultaneously with the automatic conversions pursuant to clause (vi) below, the Lenders shall automatically and without further act (and without regard to the provisions of Section 11.04) be
deemed to have exchanged interests in the Loans (other than the Swingline Loans) and 

  

 90 

 
Acceptances and participations in Swingline Loans and Letters of Credit, such that in lieu of the interest of each Lender in each Loan, Acceptance and Letter
of Credit in which it shall participate as of such date (including such Lender’s interest in the Obligations of each Borrower in respect of each such Loan, Acceptance and Letter of Credit), such Lender shall hold an interest in every one of the
Loans (other than the Swingline Loans) and Acceptances and a participation in every one of the Swingline Loans and Letters of Credit (including the Obligations of each Borrower in respect of each such Loan and each Reserve Account established
pursuant to Section 9.02 below), whether or not such Lender shall previously have participated therein, equal to such Lender’s CAM Percentage thereof, (vi) simultaneously with the deemed exchange of interests pursuant to clause (v) above, the
interests in the Loans to be received in such deemed exchange shall, automatically and with no further action required, be converted into the US Dollar Equivalent, determined using the Exchange Rate calculated as of such date, of such amount and on
and after such date all amounts accruing and owed to the Lenders in respect of such Obligations shall accrue and be payable in US Dollars at the rate otherwise applicable hereunder and (vii) immediately upon the date of expiration of the Contract
Period in respect thereof, the interests in each Acceptance received in the deemed exchange of interests pursuant to clause (v) above shall, automatically and with no further action required, be converted into the US Dollar Equivalent, determined
using the Exchange Rate calculated as of such date, of such amount and on and after such date all amounts accruing and owed to the Lenders in respect of such Obligations shall accrue and be payable in US Dollars at the rate otherwise applicable
hereunder. It is understood and agreed that Lenders holding interests in Acceptances on the CAM Exchange Date shall discharge the obligations to fund such Acceptances at maturity in exchange for the interests acquired by such Lenders in funded Loans
in the CAM Exchange. Each Lender and each Borrower hereby consents and agrees to the CAM Exchange, and each Lender agrees that the CAM Exchange shall be binding upon its successors and assigns and any person that acquires a participation in its
interests in any Loan or Acceptance or any participation in any Swingline Loan or Letter of Credit. Each Borrower and each Lender agrees from time to time to execute and deliver to the Administrative Agent all such promissory notes and other
instruments and documents as the Administrative Agent shall reasonably request to evidence and confirm the respective interests and obligations of the Lenders after giving effect to the CAM Exchange, and each Lender agrees to surrender any
promissory notes originally received by it in connection with its Loans hereunder to the Administrative Agent against delivery of any promissory notes evidencing its interests in the Loans and Acceptances so executed and delivered; provided,
however, that the failure of any Borrower to execute or deliver or of any Lender to accept any such promissory note, instrument or document shall not affect the validity or effectiveness of the CAM Exchange. 
  
 (b) As a result of the CAM Exchange, upon and after the CAM Exchange Date,
each payment received by the Administrative Agent pursuant to any Loan Document in respect of the Obligations, and each distribution made by the Administrative Agent pursuant to any Loan Document in respect of the Obligations, shall be distributed
to the Lenders pro rata in accordance with their respective CAM Percentages. Any direct payment received by a Lender on or after the CAM Exchange Date, including by way of set-off, in respect of an Obligation shall be paid over to the Administrative
Agent for distribution to the Lenders in accordance herewith. 
  
 SECTION 9.02. Letters of Credit. (a) In the event that on the CAM Exchange Date any Letter of Credit under a Tranche shall be outstanding and undrawn in whole or in part, 

  

 91 

 
or any L/C Disbursement shall not have been reimbursed by the Company or with the proceeds of a Revolving Borrowing or Swingline Borrowing, each Lender under
such Tranche shall promptly pay over to the Administrative Agent, in immediately available funds, an amount in US Dollars equal to such Lender’s Tranche Percentage of such undrawn face amount or (to the extent it has not already done so) such
unreimbursed drawing, as applicable, together with interest thereon from the CAM Exchange Date to the date on which such amount shall be paid to the Administrative Agent at the rate that would be applicable at the time to an ABR Revolving Loan in a
principal amount equal to such undrawn face amount or unreimbursed drawing, as applicable. The Administrative Agent shall establish a separate account (each, a “Reserve Account”) or accounts for each Lender for the amounts received
with respect to each such Letter of Credit pursuant to the preceding sentence. The Administrative Agent shall deposit in each Lender’s Reserve Account such Lender’s CAM Percentage of the amounts received from the Lenders as provided above.
For the purposes of this paragraph, the US Dollar Equivalent of each Lender’s participation in each Letter of Credit denominated in an Alternative Currency shall be the amount in US Dollars determined by the Administrative Agent to be required
in order for the Administrative Agent to purchase currency in the applicable Alternative Currency in an amount sufficient to enable it to deposit the actual amount of such participation in such undrawn Letter of Credit in the applicable Alternative
Currency in such Lender’s Reserve Account. The Administrative Agent shall have sole dominion and control over each Reserve Account, and the amounts deposited in each Reserve Account shall be held in such Reserve Account until withdrawn as
provided in paragraph (b), (c), (d) or (e) below. The Administrative Agent shall maintain records enabling it to determine the amounts paid over to it and deposited in the Reserve Accounts in respect of each Letter of Credit and the amounts on
deposit in respect of each Letter of Credit attributable to each Lender’s CAM Percentage. The amounts held in each Lender’s Reserve Account shall be held as a reserve against the LC Exposures, shall be the property of such Lender, shall
not constitute Loans to or give rise to any claim of or against any Borrower and shall not give rise to any obligation on the part of any Borrower to pay interest to such Lender, it being agreed that the reimbursement obligations in respect of
Letters of Credit shall arise only at such times as drawings are made thereunder, as provided in Section 2.06. 
  
 (b) In the event that after the CAM Exchange Date any drawing shall be made in respect of a Letter of Credit under a Tranche, the Administrative Agent
shall, at the request of the applicable Issuing Bank, withdraw from the Reserve Account of each Lender under such Tranche any amounts, up to the amount of such Lender’s CAM Percentage of such drawing or payment, deposited in respect of such
Letter of Credit and remaining on deposit and deliver such amounts to such Issuing Bank in satisfaction of the reimbursement obligations of the Lenders under such Tranche under Section 2.06(d) (but not of the Company under Section 2.06(e)). In the
event that any Lender shall default on its obligation to pay over any amount to the Administrative Agent as provided in this Section 9.02, the applicable Issuing Bank shall have a claim against such Lender to the same extent as if such Lender had
defaulted on its obligations under Section 2.06(d), but shall have no claim against any other Lender in respect of such defaulted amount, notwithstanding the exchange of interests in the Company’s reimbursement obligations pursuant to Section
9.01. Each other Lender shall have a claim against such defaulting Lender for any damages sustained by it as a result of such default, including, in the event that such Letter of Credit shall expire undrawn, its CAM Percentage of the defaulted
amount. 
  

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 (c) In the event that after the CAM Exchange Date any Letter of Credit shall expire undrawn, the
Administrative Agent shall withdraw from the Reserve Account of each Lender the amount remaining on deposit therein in respect of such Letter of Credit and distribute such amount to such Lender. 
  
 (d) With the prior written approval of the Administrative Agent (not to be
unreasonably withheld), any Lender may withdraw the amount held in its Reserve Account in respect of the undrawn amount of any Letter of Credit. Any Lender making such a withdrawal shall be unconditionally obligated, in the event there shall
subsequently be a drawing under such Letter of Credit, to pay over to the Administrative Agent, in the currency in which such drawing is denominated, for the account of the applicable Issuing Bank, on demand, its CAM Percentage of such drawing or
payment. 
  
 (e) Pending the withdrawal by any Lender of any
amounts from its Reserve Account as contemplated by the above paragraphs, the Administrative Agent will, at the direction of such Lender and subject to such rules as the Administrative Agent may prescribe for the avoidance of inconvenience, invest
such amounts in customary, highly-rated, short-term investments reasonably acceptable to the Administrative Agent. Each Lender that has not withdrawn its amounts in its Reserve Account as provided in paragraph (d) above shall have the right, at
intervals reasonably specified by the Administrative Agent, to withdraw the earnings on investments so made by the Administrative Agent with amounts in its Reserve Account and to retain such earnings for its own account. 
  
 ARTICLE X 
  
 Guarantee 
  
 In order to induce the Lenders to extend credit to the other Borrowers hereunder, the Company hereby irrevocably and unconditionally guarantees, as a
primary obligor and not merely as a surety, the payment when and as due of the Obligations of such other Borrowers. The Company further agrees that the due and punctual payment of such Obligations may be extended or renewed, in whole or in part,
without notice to or further assent from it, and that it will remain bound upon its guarantee hereunder notwithstanding any such extension or renewal of any such Obligation. 
  
 The Company waives presentment to, demand of payment from and protest to any Borrower of any of the Obligations, and also
waives notice of acceptance of its obligations and notice of protest for nonpayment. The obligations of the Company hereunder shall not be affected by (a) the failure of any Agent, Issuing Bank or Lender to assert any claim or demand or to enforce
any right or remedy against any Borrower under the provisions of this Agreement, any other Loan Document or otherwise; (b) any extension or renewal of any of the Obligations; (c) any rescission, waiver, amendment or modification of, or release from,
any of the terms or provisions of this Agreement, or any other Loan Document or agreement; (d) any default, failure or delay, willful or otherwise, in the performance of any of the Obligations; or (e) any other act, omission or delay to do any other
act which may or might in any manner or to any extent vary the risk of the Company or otherwise operate as a discharge of a guarantor as a matter of law or equity or which would impair or eliminate any right of the Company to subrogation.

  

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 The Company further agrees that its agreement hereunder constitutes a guarantee of payment when due
(whether or not any bankruptcy or similar proceeding shall have stayed the accrual or collection of any of the Obligations or operated as a discharge thereof) and not merely of collection, and waives any right to require that any resort be had by
any Agent, Issuing Bank or Lender to any balance of any deposit account or credit on the books of any Agent, Issuing Bank or Lender in favor of any Borrower or any other Person. 
  
 The obligations of the Company hereunder shall not be subject to any reduction, limitation, impairment or termination for
any reason, and shall not be subject to any defense or set-off, counterclaim, recoupment or termination whatsoever, by reason of the invalidity, illegality or unenforceability of any of the Obligations, any impossibility in the performance of any of
the Obligations or otherwise. 
  
 The Company further agrees that
its obligations hereunder shall continue to be effective or be reinstated, as the case may be, if at any time payment, or any part thereof, of any Obligation is rescinded or must otherwise be restored by any Agent, Issuing Bank or Lender upon the
bankruptcy or reorganization of any Borrower or otherwise. 
  
 In
furtherance of the foregoing and not in limitation of any other right which any Agent, Issuing Bank or Lender may have at law or in equity against the Company by virtue hereof, upon the failure of any other Borrower to pay any Obligation when and as
the same shall become due, whether at maturity, by acceleration, after notice of prepayment or otherwise, the Company hereby promises to and will, upon receipt of written demand by any Agent, Issuing Bank or Lender, forthwith pay, or cause to be
paid, to the applicable Agent, Issuing Bank or Lender in cash an amount equal to the unpaid principal amount of such Obligations then due, together with accrued and unpaid interest thereon. The Company further agrees that if payment in respect of
any Obligation shall be due in a currency other than US Dollars and/or at a place of payment other than New York and if, by reason of any Change in Law, disruption of currency or foreign exchange markets, war or civil disturbance or other event,
payment of such Obligation in such currency or at such place of payment shall be impossible or, in the reasonable judgment of any Agent, Issuing Bank or Lender, disadvantageous to such Agent, Issuing Bank or Lender in any material respect, then, at
the election of the Administrative Agent, the Company shall make payment of such Obligation in US Dollars (based upon the applicable Exchange Rate in effect on the date of payment) and/or in New York, and, as a separate and independent obligation,
shall indemnify each Agent, Issuing Bank and Lender against any losses or reasonable out-of-pocket expenses that it shall sustain as a result of such alternative payment. 
  
 Upon payment by the Company of any sums as provided above, all rights of the Company against any Borrower arising as a
result thereof by way of right of subrogation or otherwise shall in all respects be subordinated and junior in right of payment to the prior indefeasible payment in full in cash of all the Obligations owed by such Borrower to the Agents, the Issuing
Banks and the Lenders. 
  
 Nothing shall discharge or satisfy the
liability of the Company hereunder except the full performance and payment of the Obligations. 
  

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 ARTICLE XI 
  
 Miscellaneous 
  
 SECTION 11.01. Notices. (a) Except in the case of notices and other communications expressly permitted to be given by telephone (and subject to
paragraph (b) below), all notices and other communications provided for herein shall be in writing and shall be delivered by hand or overnight courier service, mailed by certified or registered mail or sent by telecopy, as follows: 
  
 (i) if to any Borrower, to it c/o Yellow Roadway
Corporation, 10990 Roe Avenue, Overland Park, Kansas 66211, Attention of Treasurer (Telecopy No. 913-696-6116); 
  
 (ii) if to the Administrative Agent, to JPMorgan Chase Bank, N.A., Loan and Agency Services Group, Mail Code: 1111 Fannin/10, 1111 Fannin,
Floor 10, Houston, Texas 77002, Attention of Alice Telles (Telecopy No. 713-750-2938), with a copy to JPMorgan Chase Bank, N.A., Mail Code: 270 Park Avenue/4, 270 Park Avenue, Floor 4, New York, New York 10017, Attention of Karen May Sharf (Telecopy
No. 212-270-5127); 
  
 (iii) if to the Canadian
Agent, to it at JPMorganChase Bank, N.A., Toronto Branch, 200 Bay Street, Suite 1800, Royal Bank Plaza, South Tower, Toronto, Ontario M5J 2J2, Canada, Attention of Toronto Loan and Agency (Telecopy No. 416-981-9128); 
  
 (iv) if to the UK Agent, to it at JPMorganChase Bank, Mail
Code: London Wall/9, 125 London Wall, Floor 9, London EC2Y5AJ, United Kingdom, Attention of Nichola Hall (Telecopy No. 44 207 7772360); 
  
 (v) if to any Issuing Bank, to it at its address (or telecopy number) set forth in its Issuing Bank Agreement; 
  
 (vi) if to the US Tranche Swingline Lender, to it at
JPMorgan Chase Bank, N.A., Mail Code: 1111 Fannin/10, 1111 Fannin, Floor 10, Houston, Texas 77002, Attention of Alice Telles (Telecopy No. 713-750-2938); 
  
 (vii) if to the Canadian Tranche Swingline Lender, to it at JPMorganChase Bank, N.A., Toronto Branch, 200 Bay Street, Suite 1800, Royal
Bank Plaza, South Tower, Toronto, Ontario M5J 2J2, Canada, Attention of Toronto Loan and Agency (Telecopy No. 416-981-9128); 
  
 (viii) if to the UK Tranche Swingline Lender, to it at JPMorganChase Bank, Mail Code: London Wall/9, 125 London Wall, Floor 9, London
EC2Y5AJ, United Kingdom, Attention of Nichola Hall (Telecopy No. 44 207 7772360); and 
  
 (ix) if to any other Lender, to it at its address (or telecopy number) set forth in its Administrative Questionnaire. 
  

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 (b) Notices and other communications to the Lenders hereunder may be delivered or furnished by electronic
communications pursuant to procedures approved by the Administrative Agent; provided that the foregoing shall not apply to notices pursuant to Article II unless otherwise agreed by the Applicable Agent and the applicable Lender. Each Agent or
the Company may, in its discretion, agree to accept notices and other communications to it hereunder by electronic communications pursuant to procedures approved by it; provided that approval of such procedures may be limited to particular
notices or communications. 
  
 (c) Any party hereto may change its
address or telecopy number for notices and other communications hereunder by notice to the other parties hereto. All notices and other communications given to any party hereto in accordance with the provisions of this Agreement shall be deemed to
have been given on the date of receipt. 
  
 SECTION 11.02.
Waivers; Amendments. (a) No failure or delay by any Agent, any Issuing Bank or any Lender in exercising any right or power hereunder or under any other Loan Document shall operate as a waiver thereof, nor shall any single or partial exercise
of any such right or power, or any abandonment or discontinuance of steps to enforce such a right or power, preclude any other or further exercise thereof or the exercise of any other right or power. The rights and remedies of the Agents, the
Issuing Banks and the Lenders hereunder and under the other Loan Documents are cumulative and are not exclusive of any rights or remedies that they would otherwise have. No waiver of any provision of any Loan Document or consent to any departure by
any Borrower therefrom shall in any event be effective unless the same shall be permitted by paragraph (b) of this Section, and then such waiver or consent shall be effective only in the specific instance and for the purpose for which given. Without
limiting the generality of the foregoing, the making of a Loan, acceptance of a Draft or issuance of a Letter of Credit shall not be construed as a waiver of any Default, regardless of whether any Agent, any Lender or any Issuing Bank may have had
notice or knowledge of such Default at the time. 
  
 (b) Neither
this Agreement nor any other Loan Document nor any provision hereof or thereof may be waived, amended or modified except pursuant to an agreement or agreements in writing entered into by the Borrowers and the Required Lenders or by the Borrowers and
the Administrative Agent with the consent of the Required Lenders or, in the case of any other Loan Document, pursuant to an agreement or agreements in writing entered into by the Administrative Agent and the Loan Party or Loan Parties that are
parties thereto, in each case with the consent of the Required Lenders; provided that no such agreement shall; 
  
 (i) increase any Commitment of any Lender without the written consent of such Lender, 
  
 (ii) reduce the principal amount of any Loan, Acceptance or
LC Disbursement or reduce the rate of interest thereon, or reduce any fees payable hereunder, without the written consent of each Lender affected thereby, 
  
 (iii) postpone the date of any scheduled payment of the principal amount of any Loan or LC Disbursement, or any interest thereon, or any
amount in respect of any Acceptance, or any fees payable hereunder, or reduce the amount of, waive or excuse any 

  

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such payment, or postpone the scheduled date of expiration of any Commitment, without the written consent of each Lender affected thereby, 
  
 (iv) change Section 2.19(b) or (c) in a manner that would
alter the pro rata sharing of payments required thereby without the written consent of each Lender (it being understood that any increase in the total US Tranche Commitments, Canadian Tranche Commitments or UK Tranche Commitments pursuant to Section
2.10 shall not be deemed to alter such pro rata sharing of payments), 
  
 (v) change any of the provisions of this Section or the definition of “Required Lenders” or any other provision of any Loan Document specifying the number or percentage of Lenders required to waive, amend or
modify any rights thereunder or make any determination or grant any consent thereunder, without the written consent of each Lender, 
  
 (vi) release the Company or all or substantially all of the Subsidiary Guarantors from, or limit or condition, its or their obligations
under Article X or the Subsidiary Guarantee Agreement without the written consent of each Lender, 
  
 (vii) change any provisions of Article IX without the written consent of each Lender, or 
  
 (viii) change any provisions of any Loan Document in a
manner that by its terms adversely affects the rights in respect of payments due to Lenders holding Loans of any Tranche differently than those of Lenders holding Loans of any other Tranche without the written consent of Lenders holding a majority
in interest of the outstanding Loans and unused Commitments of each adversely affected Tranche; 
  
 provided further that (A) no such agreement shall amend, modify or otherwise affect the rights or duties of any Agent, any Issuing Bank or any Swingline Lender hereunder or under any other Loan Document without
the prior written consent of such Agent, such Issuing Bank or such Swingline Lender, as the case may be, and (B) any waiver, amendment or modification of this Agreement that by its terms affects the rights or duties under this Agreement of the US
Tranche Lenders (but not the Canadian Tranche Lenders or the UK Tranche Lenders) or the Canadian Tranche Lenders (but not the US Tranche Lenders or the UK Tranche Lenders) or the UK Tranche Lenders (but not the US Tranche Lenders or the Canadian
Tranche Lenders) may be effected by an agreement or agreements in writing entered into by the Company and requisite percentage in interest of the affected Tranche of Lenders. Notwithstanding the foregoing, any amendment to this Agreement solely for
the purpose of effecting an increase in the total Commitments in any Tranche pursuant to Section 2.10 may be entered into by the Company and any other relevant Borrower, the Administrative Agent and any other Applicable Agent, any Lender that has
agreed to increase its Commitment in the relevant Tranche and any Person that has agreed to become a Lender hereunder and to have a Commitment in the relevant Tranche. 
  
 SECTION 11.03. Expenses; Indemnity; Damage Waiver. (a) The Company shall pay (i) all reasonable out-of-pocket
expenses incurred by the Administrative Agent and its Affiliates, including the reasonable fees, charges and disbursements of counsel for the 

  

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Administrative Agent, in connection with the syndication of the credit facilities provided for herein, the preparation and administration of this Agreement
and the other Loan Documents or any amendments, modifications or waivers of the provisions hereof or thereof (whether or not the transactions contemplated hereby or thereby shall be consummated), (ii) all reasonable out-of-pocket expenses incurred
by each Issuing Bank in connection with the issuance, amendment, renewal or extension of any Letter of Credit or any demand for payment thereunder and (iii) all out-of-pocket expenses incurred by any Agent, any Issuing Bank or any Lender, including
the fees, charges and disbursements of any counsel for any Agent, any Issuing Bank or any Lender, in connection with the enforcement or protection of its rights in connection with any Loan Document, including its rights under this Section, or in
connection with the Loans made, Acceptances accepted or Letters of Credit issued hereunder, including all such out-of-pocket expenses incurred during any workout, restructuring or negotiations in respect of such Loans, Acceptances or Letters of
Credit. 
  
 (b) The Company shall indemnify each Administrative
Agent, each Issuing Bank and each Lender, and each Related Party of any of the foregoing Persons (each such Person being called an “Indemnitee”) against, and hold each Indemnitee harmless from, any and all losses, claims, damages,
liabilities and related expenses, including the fees, charges and disbursements of any counsel for any Indemnitee, incurred by or asserted against any Indemnitee arising out of, in connection with, or as a result of (i) the execution or delivery of
any Loan Document or any agreement or instrument contemplated thereby, the performance by the parties to the Loan Documents of their respective obligations thereunder or the consummation of the Transactions or any other transactions contemplated
thereby, (ii) any Loan, Acceptance or Letter of Credit or the use of the proceeds therefrom (including any refusal by any Issuing Bank to honor a demand for payment under a Letter of Credit if the documents presented in connection with such demand
do not strictly comply with the terms of such Letter of Credit), (iii) any actual or alleged presence or release of Hazardous Materials on or from any property owned or operated by the Company or any of its Subsidiaries, or any Environmental
Liability arising out of the operations or properties of the Company or any of its Subsidiaries, or (iv) any actual or prospective claim, litigation, investigation or proceeding relating to any of the foregoing, whether based on contract, tort or
any other theory and regardless of whether any Indemnitee is a party thereto; provided that such indemnity shall not, as to any Indemnitee, be available to the extent that such losses, claims, damages, liabilities or related expenses are determined
by a court of competent jurisdiction by final and nonappealable judgment to have resulted from the gross negligence or willful misconduct of such Indemnitee. 
  
 (c) To the extent that the Company fails to pay any amount required to be paid by it to any Agent, any Issuing Bank or any Swingline Lender under
paragraph (a) or (b) of this Section, each Lender severally agrees to pay to such Agent, such Issuing Bank or such Swingline Lender, as the case may be, such Lender’s pro rata share (determined as of the time that the applicable unreimbursed
expense or indemnity payment is sought) of such unpaid amount; provided that the unreimbursed expense or indemnified loss, claim, damage, liability or related expense, as the case may be, was incurred by or asserted against such Agent, such Issuing
Bank or such Swingline Lender in its capacity as such; and provided further that payment of any amount by any Lender pursuant to this clause (c) shall not relieve the Company of its obligation to pay such amount, and such Lender shall
have a claim against the Company for such amount. 

  

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For purposes hereof, a Lender’s “pro rata share” shall be determined based upon its share of the sum (without duplication) of the total
Exposures and unused Commitments at the time. 
  
 (d) To the
extent permitted by applicable law, no Borrower shall assert, and each Borrower hereby waives, any claim against any Indemnitee, on any theory of liability, for special, indirect, consequential or punitive damages (as opposed to direct or actual
damages) arising out of, in connection with, or as a result of, this Agreement, any other Loan Document or any agreement or instrument contemplated hereby or thereby, the Transactions, any Loan, Acceptance or Letter of Credit or the use of the
proceeds thereof. 
  
 (e) All amounts due under this Section shall
be payable not later than 10 days after written demand therefor. 
  
 SECTION 11.04. Successors and Assigns. (a) The provisions of this Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns permitted hereby (including any Affiliate of
the Issuing Bank that issues any Letter of Credit), except that (i) no Borrower may assign or otherwise transfer any of its rights or obligations hereunder without the prior written consent of each Lender (and any attempted assignment or transfer by
any Borrower without such consent shall be null and void) and (ii) no Lender may assign or otherwise transfer its rights or obligations hereunder except in accordance with this Section. Nothing in this Agreement, expressed or implied, shall be
construed to confer upon any Person (other than the parties hereto, their respective successors and assigns permitted hereby (including any Affiliate of the Issuing Bank that issues any Letter of Credit), Participants (to the extent provided in
paragraph (c) of this Section) and, to the extent expressly contemplated hereby, the Related Parties of each of the Agents, the Issuing Banks and the Lenders) any legal or equitable right, remedy or claim under or by reason of this Agreement.

  
 (b) (i) Subject to the conditions set forth
in paragraph (b)(ii) below, any Lender may assign to one or more assignees all or a portion of its rights and obligations under this Agreement (including all or a portion of its Commitment and the Loans at the time owing to it) with the prior
written consent (such consent not to be unreasonably withheld) of: 
  
 (A) the Company, provided that no consent of the Company shall be required for an assignment to a Lender, an Affiliate of a Lender, an Approved Fund or, if an Event of Default has occurred and is continuing, any other
assignee; and 
  
 (B) the Administrative Agent.

  
 (ii) Assignments shall be subject to the
following additional conditions: 
  
 (A) except
in the case of an assignment to a Lender or an Affiliate of a Lender or an assignment of the entire remaining amount of the assigning Lender’s Commitment or Loans (and Acceptances, if applicable) of any Tranche, the amount of the Commitment or
Loans (and Acceptances, if applicable) of the assigning Lender subject to each such assignment (determined as of the date the Assignment and Assumption with respect to such assignment is delivered to the 

  

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Administrative Agent) shall not be less than $10,000,000 unless each of the Company and the Administrative Agent otherwise consent, provided that no such
consent of the Company shall be required if an Event of Default has occurred and is continuing; 
  
 (B) each partial assignment shall be made as an assignment of a proportionate part of all the assigning Lender’s rights and
obligations under this Agreement, provided that this clause shall not be construed to prohibit the assignment of a proportionate part of all the assigning Lender’s rights and obligations in respect of one Tranche of Commitments or Loans
(and Acceptances, if applicable); 
  
 (C) the
parties to each assignment shall execute and deliver to the Administrative Agent an Assignment and Assumption, together with a processing and recordation fee of $3,500; 
  
 (D) the assignee, if it is not already a Lender under the applicable Tranche, hereby represents and warrants
for the benefit of the Borrowers, the Agents and the Lenders that, as of the date of such assignment, it will comply with Section 2.18(e) and (f) with respect to withholding tax on payments by the Borrowers; and 
  
 (E) the assignee, if it shall not be a Lender, shall deliver
to the Administrative Agent an Administrative Questionnaire. 
  
 For the purposes of this Section 11.04(b), the term “Approved Fund” has the following meaning: 
  
 “Approved Fund” means any Person (other than a natural person) that is engaged in making, purchasing, holding or
investing in bank loans and similar extensions of credit in the ordinary course of its business and that is administered or managed by (a) a Lender, (b) an Affiliate of a Lender or (c) an entity or an Affiliate of an entity that administers or
manages a Lender. 
  
 (iii) Subject to acceptance
and recording thereof pursuant to paragraph (b)(iv) of this Section, from and after the effective date specified in each Assignment and Assumption the assignee thereunder shall be a party hereto and, to the extent of the interest assigned by such
Assignment and Assumption, have the rights and obligations of a Lender under this Agreement, and the assigning Lender thereunder shall, to the extent of the interest assigned by such Assignment and Assumption, be released from its obligations under
this Agreement (and, in the case of an Assignment and Assumption covering all of the assigning Lender’s rights and obligations under this Agreement, such Lender shall cease to be a party hereto but shall continue to be entitled to the benefits
of Sections 2.16, 2.17, 2.18 and 11.03). Any assignment or transfer by a Lender of rights or obligations under this Agreement that does not comply with this Section 11.04 shall be treated for purposes of this Agreement as a sale by such Lender of a
participation in such rights and obligations in accordance with paragraph (c) of this Section. 
  

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 (iv) The Administrative Agent, acting for this purpose as an agent of each Borrower,
shall maintain at one of its offices a copy of each Assignment and Assumption delivered to it and a register for the recordation of the names and addresses of the Lenders, and the Commitment of, and principal amount of the Loans, face amount of
Acceptances and principal amount of LC Disbursements owing to, each Lender pursuant to the terms hereof from time to time (the “Register”). The entries in the Register shall be conclusive, and the Borrowers, the Agents, the Issuing
Banks and the Lenders may treat each Person whose name is recorded in the Register pursuant to the terms hereof as a Lender hereunder for all purposes of this Agreement, notwithstanding notice to the contrary. The Register shall be available for
inspection by the Company, the other Agents, the Issuing Banks and any Lender, at any reasonable time and from time to time upon reasonable prior notice. 
  
 (v) Upon its receipt of a duly completed Assignment and Assumption executed by an assigning Lender and an assignee, the assignee’s
completed Administrative Questionnaire (unless the assignee shall already be a Lender hereunder), the processing and recordation fee referred to in paragraph (b) of this Section and any written consent to such assignment required by paragraph (b) of
this Section, the Administrative Agent shall accept such Assignment and Assumption and record the information contained therein in the Register; provided that if either the assigning Lender or the assignee shall have failed to make any
payment required to be made by it pursuant to Section 2.05(c), 2.06(d) or (e), 2.07(b), 2.19(d) or 11.03(c), the Administrative Agent shall have no obligation to accept such Assignment and Assumption and record the information therein in the
Register unless and until such payment shall have been made in full, together with all accrued interest thereon. No assignment shall be effective for purposes of this Agreement unless it has been recorded in the Register as provided in this
paragraph. 
  
 (c) (i) Any Lender may, without the consent of any
Borrower, any Agent, any Issuing Bank or any Swingline Lender, sell participations to one or more banks or other entities (a “Participant”) in all or a portion of such Lender’s rights and obligations under this Agreement
(including all or a portion of its Commitment and the Loans owing to it and the Acceptances accepted by it); provided that (A) such Lender’s obligations under this Agreement shall remain unchanged, (B) such Lender shall remain solely
responsible to the other parties hereto for the performance of such obligations and (C) the Borrowers, the Agents, the Issuing Banks and the other Lenders shall continue to deal solely and directly with such Lender in connection with such
Lender’s rights and obligations under this Agreement. Any agreement or instrument pursuant to which a Lender sells such a participation shall provide that such Lender shall retain the sole right to enforce this Agreement and to approve any
amendment, modification or waiver of any provision of this Agreement; provided that such agreement or instrument may provide that such Lender will not, without the consent of the Participant, agree to any amendment, modification or waiver
described in the first proviso to Section 11.02(b) that affects such Participant. Subject to paragraph (c)(ii) of this Section, the Borrowers agree that each Participant shall be entitled to the benefits of Sections 2.16, 2.17 and 2.18 to the same
extent as if it were a Lender and had acquired its interest by assignment pursuant to paragraph (b) of this Section. To the extent permitted by law, each Participant also shall 

  

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be entitled to the benefits of Section 11.08 as though it were a Lender, provided such Participant agrees to be subject to Section 2.19(c) as though it were
a Lender. 
  
 (ii) A Participant shall not be
entitled to receive any greater payment under Section 2.16, 2.17 or 2.18 than the applicable Lender would have been entitled to receive with respect to the participation sold to such Participant, unless the sale of the participation to such
Participant is made with the Company’s prior written consent. A Participant that would be a Foreign Lender if it were a Lender shall not be entitled to the benefits of Section 2.18 unless the Company is notified of the participation sold to
such Participant and such Participant agrees, for the benefit of the Borrowers, to comply with Section 2.18(e) and (f) as though it were a Lender. 
  
 (d) Any Lender may at any time pledge or assign a security interest in all or any portion of its rights under this Agreement to secure obligations of such
Lender, including without limitation any pledge or assignment to secure obligations to a Federal Reserve Bank, and this Section shall not apply to any such pledge or assignment of a security interest; provided that no such pledge or
assignment of a security interest shall release a Lender from any of its obligations hereunder or substitute any such pledgee or assignee for such Lender as a party hereto. 
  
 SECTION 11.05. Survival. All covenants, agreements, representations and warranties made by the Loan Parties in the
Loan Documents and in the certificates or other instruments delivered in connection with or pursuant to this Agreement or any other Loan Document shall be considered to have been relied upon by the other parties hereto and shall survive the
execution and delivery of the Loan Documents and the making of any Loans, acceptance of any Drafts and issuance of any Letters of Credit, regardless of any investigation made by any such other party or on its behalf and notwithstanding that any
Agent, any Issuing Bank or any Lender may have had notice or knowledge of any Default or incorrect representation or warranty at the time any credit is extended hereunder, and shall continue in full force and effect as long as the principal of or
any accrued interest on any Loan or any fee or any other amount payable under this Agreement or any other Loan Document (including any amount in respect of any Acceptance) is outstanding and unpaid or any Letter of Credit is outstanding and so long
as the Commitments have not expired or terminated. The provisions of Sections 2.16, 2.17, 2.18 and 11.03 and Article VIII shall survive and remain in full force and effect regardless of the consummation of the transactions contemplated hereby, the
repayment of the Loans, the expiration or termination of the Letters of Credit, the Acceptances and the Commitments or the termination of this Agreement or any other Loan Document or any provision hereof or thereof. 
  
 SECTION 11.06. Counterparts; Integration; Effectiveness. This
Agreement may be executed in counterparts (and by different parties hereto on different counterparts), each of which shall constitute an original, but all of which when taken together shall constitute a single contract. This Agreement, the other
Loan Documents and any separate letter agreements with respect to fees payable to the Agents constitute the entire contract among the parties relating to the subject matter hereof and supersede any and all previous agreements and understandings,
oral or written, relating to the subject matter hereof. Except as provided in Section 4.01, this Agreement shall become effective when it shall have been executed by the Administrative Agent 

  

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and when the Administrative Agent shall have received counterparts hereof which, when taken together, bear the signatures of each of the other parties
hereto, and thereafter shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns. Delivery of an executed counterpart of a signature page of this Agreement by telecopy shall be effective as
delivery of a manually executed counterpart of this Agreement. 
  
 SECTION 11.07. Severability. Any provision of this Agreement held to be invalid, illegal or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such invalidity, illegality or
unenforceability without affecting the validity, legality and enforceability of the remaining provisions hereof; and the invalidity of a particular provision in a particular jurisdiction shall not invalidate such provision in any other jurisdiction.

  
 SECTION 11.08. Right of Setoff. If an Event of Default
shall have occurred and be continuing, each Lender and each of its Affiliates is hereby authorized at any time and from time to time, to the fullest extent permitted by law, to set off and apply any and all deposits (general or special, time or
demand, provisional or final and in whatever currency denominated) at any time held and other obligations at any time owing by such Lender or Affiliate to or for the credit or the account of any Borrower against any of and all the obligations of
such Borrower now or hereafter existing under this Agreement held by such Lender, irrespective of whether or not such Lender shall have made any demand under this Agreement and although such obligations may be unmatured. The rights of each Lender
under this Section are in addition to other rights and remedies (including other rights of setoff) which such Lender may have. 
  
 SECTION 11.09. Governing Law; Jurisdiction; Consent to Service of Process. (a) This Agreement shall be construed in accordance with and governed by
the law of the State of New York. 
  
 (b) Each Borrower hereby
irrevocably and unconditionally submits, for itself and its property, to the nonexclusive jurisdiction of the Supreme Court of the State of New York sitting in New York County and of the United States District Court of the Southern District of New
York, and any appellate court from any thereof, in any action or proceeding arising out of or relating to any Loan Document, or for recognition or enforcement of any judgment, and each of the parties hereto hereby irrevocably and unconditionally
agrees that all claims in respect of any such action or proceeding may be heard and determined in such New York State or, to the extent permitted by law, in such Federal court. Each of the parties hereto agrees that a final judgment in any such
action or proceeding shall be binding (subject to appeal as provided by applicable law) and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. Nothing in this Agreement or any other Loan Document
shall affect any right that any Agent, any Issuing Bank or any Lender may otherwise have to bring any action or proceeding relating to this Agreement or any other Loan Document against any Borrower or its properties in the courts of any
jurisdiction. 
  
 (c) Each Borrower hereby irrevocably and
unconditionally waives, to the fullest extent it may legally and effectively do so, any objection which it may now or hereafter have to the laying of venue of any suit, action or proceeding arising out of or relating to this Agreement or any other
Loan Document in any court referred to in paragraph (b) of this Section. Each of 

  

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the parties hereto hereby irrevocably waives, to the fullest extent permitted by law, the defense of an inconvenient forum to the maintenance of such action
or proceeding in any such court. 
  
 (d) Each party to this
Agreement irrevocably consents to service of process in the manner provided for notices in Section 11.01, and each of the Borrowers hereby appoints the Company as its agent for service of process. Nothing in this Agreement or any other Loan Document
will affect the right of any party to this Agreement to serve process in any other manner permitted by law. 
  
 SECTION 11.10. WAIVER OF JURY TRIAL. EACH PARTY HERETO HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A
TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT, ANY OTHER LOAN DOCUMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY). EACH PARTY HERETO (A)
CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER AND (B) ACKNOWLEDGES THAT IT AND THE
OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION. 
  
 SECTION 11.11. Headings. Article and Section headings and the Table of Contents used herein are for convenience of reference only, are not part of
this Agreement and shall not affect the construction of, or be taken into consideration in interpreting, this Agreement. 
  
 SECTION 11.12. Confidentiality. Each of the Agents, the Issuing Banks and the Lenders agrees to maintain the confidentiality of the Information (as
defined below), except that Information may be disclosed (a) to its and its Affiliates’ directors, officers, employees and agents, including accountants, legal counsel and other advisors (it being understood that the Persons to whom such
disclosure is made will be informed of the confidential nature of such Information and instructed to keep such Information confidential), (b) to the extent requested by any regulatory authority, (c) to the extent required by applicable laws or
regulations or by any subpoena or similar legal process, (d) to any other party to this Agreement, (e) in connection with the exercise of any remedies hereunder or any suit, action or proceeding relating to this Agreement or any other Loan Document
or the enforcement of rights hereunder or thereunder, (f) subject to an agreement containing provisions substantially the same as those of this Section, to (i) any assignee of or Participant in, or any prospective assignee of or Participant in, any
of its rights or obligations under this Agreement or (ii) any actual or prospective counterparty (or its advisors) to any swap or derivative transaction relating to any Borrower and its obligations, (g) with the consent of the Company or (h) to the
extent such Information (i) becomes publicly available other than as a result of a breach of this Section or (ii) becomes available to any Agent, any Issuing Bank or any Lender on a nonconfidential basis from a source other than the Company. For the
purposes of this Section, “Information” means all information received from the Company relating to the Company or its business, other than any such information that is available to any Agent, any Issuing Bank or any Lender on a
nonconfidential basis prior to 

  

 104 

 
disclosure by the Company; provided that, in the case of information received from the Company after the date hereof, such information is clearly
identified at the time of delivery as confidential. Any Person required to maintain the confidentiality of Information as provided in this Section shall be considered to have complied with its obligation to do so if such Person has exercised the
same degree of care to maintain the confidentiality of such Information as such Person would accord to its own confidential information. 
  
 SECTION 11.13. Conversion of Currencies. 
  
 (a) If, for the purpose of obtaining judgment in any court, it is necessary to convert a sum owing hereunder in one currency into another currency, each
party hereto agrees, to the fullest extent that it may effectively do so, that the rate of exchange used shall be that at which in accordance with normal banking procedures in the relevant jurisdiction the first currency could be purchased with such
other currency on the Business Day immediately preceding the day on which final judgment is given. 
  
 (b) The obligations of each Borrower in respect of any sum due to any party hereto or any holder of the obligations owing hereunder (the
“Applicable Creditor”) shall, notwithstanding any judgment in a currency (the “Judgment Currency”) other than the currency in which such sum is stated to be due hereunder (the “Agreement Currency”),
be discharged only to the extent that, on the Business Day following receipt by the Applicable Creditor of any sum adjudged to be so due in the Judgment Currency, the Applicable Creditor may in accordance with normal banking procedures in the
relevant jurisdiction purchase the Agreement Currency with the Judgment Currency; if the amount of the Agreement Currency so purchased is less than the sum originally due to the Applicable Creditor in the Agreement Currency, such Borrower agrees, as
a separate obligation and notwithstanding any such judgment, to indemnify the Applicable Creditor against such loss. The obligations of the Borrowers contained in this Section 11.13 shall survive the termination of this Agreement and the payment of
all other amounts owing hereunder. 
  
 SECTION 11.14. USA
Patriot Act. Each Lender that is subject to the requirements of the USA Patriot Act (Title III of Pub. L. 107-56 (signed into law October 26, 2001)) (the “Act”) hereby notifies each Borrower that pursuant to the requirements of the
Act, it is required to obtain, verify and record information that identifies such Borrower, which information includes the name and address of such Borrower and other information that will allow such Lender to identify such Borrower in accordance
with the Act. 
  
 SECTION 11.15. No Novation. It is the
express intent of the parties hereto that this Agreement (i) shall re-evidence the Borrowers’ indebtedness under the Existing Credit Agreement, (ii) is entered into in substitution for, and not in payment of, the obligations of the Borrowers
under the Existing Credit Agreement, and (iii) is in no way intended to constitute a novation of any of the Borrowers’ indebtedness which was evidenced by the Existing Credit Agreement or any of the other Loan Documents. 
  

 105 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed by their respective
authorized officers as of the day and year first above written. 
  

			
	YELLOW ROADWAY CORPORATION
		
	By	 	 
	 Name:
	 	 
	 Title:
	 	 

  
 Signature Page to

 Amended and Restated Credit Agreement 
  

			
	 JPMORGAN CHASE BANK, N.A.,
 individually and
as Administrative Agent,

		
	By	 	 
	 Name:
	 	 
	 Title:
	 	 

  

			
	 JPMORGAN CHASE BANK, N.A.,
 TORONTO BRANCH,
individually and as Canadian Agent

		
	By	 	 
	 Name:
	 	 
	 Title:
	 	 

  

			
	 J. P. MORGAN EUROPE LIMITED,
 individually
and as UK Agent

		
	By	 	 
	 Name:
	 	 
	 Title:
	 	 

  
 Signature Page to

 Amended and Restated Credit Agreement 
  

 SCHEDULES TO 
 CREDIT AGREEMENT 
  
 Schedule 1.01A 
  
 Initial Subsidiary Guarantors 
  
 YRC Mortgages, LLC 
  
 Yellow Transportation, Inc. 
  
 Roadway LLC 
  
 Roadway Express, Inc. 
  
 Roadway Next Day Corporation 
  
 New Penn Motor Express, Inc. 
  

 SCHEDULE 1.01B 
  
 MANDATORY COST FORMULAE 
  

	1.	The Mandatory Cost is an addition to the interest rate to compensate UK Tranche Lenders for the cost of compliance with (a) the requirements of the Bank of England and/or the
Financial Services Authority (or, in either case, any other authority which replaces all or any of its functions) or (b) the requirements of the European Central Bank. 

  

	2.	On the first day of each Interest Period (or as soon as possible thereafter) the UK Agent shall calculate, as a percentage rate, a rate (the “Additional Cost Rate”)
for each UK Tranche Lender, in accordance with the paragraphs set out below. The Mandatory Cost will be calculated by the UK Agent as a weighted average of the UK Tranche Lenders’ Additional Cost Rates (weighted in proportion to the percentage
participation of each UK Tranche Lender in the relevant Loan) and will be expressed as a percentage rate per annum. With respect to a UK Tranche Swingline Loan, (i) “Interest Period” for purposes of this Schedule shall be deemed to refer
to the term of such UK Tranche Swingline Loan and (ii) the Mandatory Cost will be calculated with respect only to the UK Tranche Swingline Lender. 

  

	3.	The Additional Cost Rate for any UK Tranche Lender lending from a Facility Office in a Participating Member State (as such term is defined by the Loan Market Association from time
to time) will be the percentage notified by that UK Tranche Lender to the UK Agent. This percentage will be certified by that UK Tranche Lender in its notice to the UK Agent to be its reasonable determination of the cost (expressed as a percentage
of that UK Tranche Lender’s participation in all Loans made from that Facility Office) of complying with the minimum reserve requirements of the European Central Bank in respect of loans made from that Facility Office. 

 

	4.	The Additional Cost Rate for any UK Tranche Lender lending from a Facility Office in the United Kingdom will be calculated by the UK Agent as follows: 

  

	 	(a)	in relation to a Loan in Pounds Sterling: 

  

			
	

	  	per cent. per annum

  

	 	(b)	in relation to a Loan in any currency other than Pounds Sterling: 

  

			
	

	  	per cent. per annum.

  

 Where: 
  

	 	A	is the percentage of Eligible Liabilities (assuming these to be in excess of any stated minimum) which that UK Tranche Lender is from time to time required to maintain as an
interest free cash ratio deposit with the Bank of England to comply with cash ratio requirements. 

  

	 	B	is the percentage rate of interest (excluding any Applicable Rate and the Mandatory Cost and, if an Event of Default has occurred and is continuing, any additional rate of interest
specified in Section 2.14) payable for the relevant Interest Period on the Loan. 

  

	 	C	is the percentage (if any) of Eligible Liabilities which that UK Tranche Lender is required from time to time to maintain as interest bearing Special Deposits with the Bank of
England. 

  

	 	D	is the percentage rate per annum payable by the Bank of England to the UK Agent on interest bearing Special Deposits. 

  

	 	E	is designed to compensate UK Tranche Lenders for amounts payable under the Fees Rules and is calculated by the UK Agent as being the average of the most recent rates of charge
supplied by the Reference Banks to the UK Agent pursuant to paragraph 7 below and expressed in Pounds Sterling per £1,000,000. 

  

	5.	For the purposes of this Schedule: 

  

	 	(a)	“Eligible Liabilities” and “Special Deposits” have the meanings given to them from time to time under or pursuant to the Bank of England Act 1998
or (as may be appropriate) by the Bank of England; 

  

	 	(b)	“Fees Rules” means the rules on periodic fees contained in the FSA Supervision Manual or such other law or regulation as may be in force from time to time in
respect of the payment of fees for the acceptance of deposits; 

  

	 	(c)	“Fee Tariffs” means the fee tariffs specified in the Fees Rules under the activity group A.1 Deposit acceptors (ignoring any minimum fee or zero rated fee required
pursuant to the Fees Rules but taking into account any applicable discount rate); 

  

	 	(d)	“Reference Banks” means the principal London offices of JPMorgan Chase Bank and Wachovia Bank, National Association or such other banks as may be appointed by the
UK Agent in consultation with the Company; and 

  

	 	(e)	“Tariff Base” has the meaning given to it in, and will be calculated in accordance with, the Fees Rules. 

  

	6.	In application of the above formulae, A, B, C and D will be included in the formulae as percentages (i.e. 5 per cent. will be included in the formula as 5 and not as 0.05). A
negative result obtained by subtracting D from B shall be taken as zero. The resulting figures shall be rounded to four decimal places. 

  

 - 2 - 

	7.	If requested by the UK Agent, each Reference Bank shall, as soon as practicable after publication by the Financial Services Authority, supply to the UK Agent the rate of charge
payable by that Reference Bank to the Financial Services Authority pursuant to the Fees Rules in respect of the relevant financial year of the Financial Services Authority (calculated for this purpose by that Reference Bank as being the average of
the Fee Tariffs applicable to that Reference Bank for that financial year) and expressed in Pounds Sterling per £1,000,000 of the Tariff Base of that Reference Bank. 

  

	8.	Each UK Tranche Lender shall supply any information required by the UK Agent for the purpose of calculating its Additional Cost Rate. In particular, but without limitation, each UK
Tranche Lender shall supply the following information on or prior to the date on which it becomes a UK Tranche Lender: 

  

	 	(a)	the jurisdiction of its Facility Office; and 

  

	 	(b)	any other information that the UK Agent may reasonably require for such purpose. 

  
 Each UK Tranche Lender shall promptly notify the UK Agent of any change to the information provided by it pursuant to this
paragraph. 
  

	9.	The percentages of each UK Tranche Lender for the purpose of A and C above and the rates of charge of each Reference Bank for the purpose of E above shall be determined by the UK
Agent based upon the information supplied to it pursuant to paragraphs 7 and 8 above and on the assumption that, unless a UK Tranche Lender notifies the UK Agent to the contrary, each UK Tranche Lender’s obligations in relation to cash ratio
deposits and Special Deposits are the same as those of a typical bank from its jurisdiction of incorporation with a Facility Office in the same jurisdiction as its Facility Office. 

  

	10.	The UK Agent shall have no liability to any person if such determination results in an Additional Cost Rate which over or under compensates any UK Tranche Lender and shall be
entitled to assume that the information provided by any UK Tranche Lender or Reference Bank pursuant to paragraphs 3, 7 and 8 above is true and correct in all respects. 

  

	11.	The UK Agent shall distribute the additional amounts received as a result of the Mandatory Cost to the UK Tranche Lenders on the basis of the Additional Cost Rate for each UK
Tranche Lender based on the information provided by each UK Tranche Lender and each Reference Bank pursuant to paragraphs 3, 7 and 8 above. 

  

	12.	Any determination by the UK Agent pursuant to this Schedule in relation to a formula, the Mandatory Cost, an Additional Cost Rate or any amount payable to a UK Tranche Lender shall,
in the absence of manifest error, be conclusive and binding on all parties. 

  

	13.	The Agent may from time to time, after consultation with the Company and the UK Tranche Lenders, determine and notify to all parties any amendments which are required to be made to
this Schedule in order to comply with any change in law, regulation or any requirements from time to time imposed by the Bank of England, the Financial Services Authority or the European Central Bank (or, in any case, any other authority which
replaces all or any of its functions) and any such determination shall, in the absence of manifest error, be conclusive and binding on all parties. 

  

 - 3 - 

 EXHIBIT A 
  

[FORM OF] 
  
 ASSIGNMENT AND ASSUMPTION 
  
 This Assignment and Assumption (the “Assignment and Assumption”) is dated as of the Effective Date set forth below and is entered into by and between [Insert name of Assignor] (the
“Assignor”) and [Insert name of Assignee] (the “Assignee”). Capitalized terms used but not defined herein shall have the meanings given to them in the Credit Agreement identified below (as amended, the “Credit
Agreement”), receipt of a copy of which is hereby acknowledged by the Assignee. The Standard Terms and Conditions set forth in Annex 1 attached hereto are hereby agreed to and incorporated herein by reference and made a part of this Assignment
and Assumption as if set forth herein in full. 
  
 For an agreed
consideration, the Assignor hereby irrevocably sells and assigns to the Assignee, and the Assignee hereby irrevocably purchases and assumes from the Assignor, subject to and in accordance with the Standard Terms and Conditions and the Credit
Agreement, as of the Effective Date inserted by the Administrative Agent as contemplated below (i) all of the Assignor’s rights and obligations in its capacity as a Lender under the Credit Agreement and any other documents or instruments
delivered pursuant thereto to the extent related to the amount and percentage interest identified below of all of such outstanding rights and obligations of the Assignor under the respective facilities identified below (including any Letters of
Credit and Swingline Loans included in such facilities) and (ii) to the extent permitted to be assigned under applicable law, all claims, suits, causes of action and any other right of the Assignor (in its capacity as a Lender) against any Person,
whether known or unknown, arising under or in connection with the Credit Agreement, any other documents or instruments delivered pursuant thereto or the loan transactions governed thereby or in any way based on or related to any of the foregoing,
including contract claims, tort claims, malpractice claims, statutory claims and all other claims at law or in equity related to the rights and obligations sold and assigned pursuant to clause (i) above (the rights and obligations sold and assigned
pursuant to clauses (i) and (ii) above being referred to herein collectively as the “Assigned Interest”). Such sale and assignment is without recourse to the Assignor and, except as expressly provided in this Assignment and Assumption,
without representation or warranty by the Assignor. 
  

					
	 1.
	  	Assignor:	  	_________________________________
			
	 2.
	  	Assignee:	  	_________________________________
	 	  	 	  	[and is an Affiliate/Approved Fund of [identify Lender]1]
			
	 3.
	  	Borrowers:	  	Yellow Roadway Corporation and the UK Borrowers and the Canadian Borrowers from time to time party to the Credit Agreement

	1	Select as applicable 

  

					
	 4.
	  	Administrative Agent:	  	JPMorgan Chase Bank, N.A., as the Administrative Agent under the Credit Agreement
			
	 5.
	  	Credit Agreement:	  	The Amended and Restated Credit Agreement dated as of May 19, 2005, among Yellow Roadway Corporation, the Canadian Borrowers party thereto, the UK Borrowers party thereto, the Lenders party
thereto, JPMorgan Chase Bank, N.A., as Administrative Agent, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Agent, J.P. Morgan Europe Limited, as UK Agent, and the other agents party thereto

  

	6.	Assigned Interest: 

  

										
	 Facility Assigned2

	  	Aggregate Amount of
Commitment/Loans for all
Lenders

	  	 Amount of
 Commitment/
Loans Assigned

	  	 Percentage Assigned
of
 Commitment/Loans3

	 
	 	  	$	 	  	$	 	  	 	%
	 	  	$	 	  	$	 	  	 	%
	 	  	$	 	  	$	 	  	 	%

  
 Effective Date:
                             , 20     [TO BE INSERTED BY
ADMINISTRATIVE AGENT AND WHICH SHALL BE THE EFFECTIVE DATE OF RECORDATION OF TRANSFER IN THE REGISTER THEREFOR.] 
  
 The terms set forth in this Assignment and Assumption are hereby agreed to: 
  

			
	 ASSIGNOR

	
	 [NAME OF ASSIGNOR]

		
	 By:
	 	 
	 Title:
	 	 
	
	 ASSIGNEE

	
	 [NAME OF ASSIGNEE]

		
	 By:
	 	 
	 Title:
	 	 

	2	Fill in the appropriate terminology for the types of facilities under the Credit Agreement
that are being assigned under this Assignment (e.g. “US Tranche Commitment,” “Canadian Tranche Commitment,” “UK Tranche Commitment,” etc.) 

  

	3	Set forth, so at least 9 decimals, as a percentage of the Commitment/Loans of all Lenders
thereunder. 

  

 A-2 

			
	 Consented to and Accepted:

	
	 JPMORGAN CHASE BANK, N.A., as Administrative Agent

		
	 By:
	 	 
	 Title:
	 	 
	
	 [Consented to:]4

	
	 YELLOW ROADWAY CORPORATION

		
	 By:
	 	 
	 Title:
	 	 

	4	To be added only if the consent of the Company is required by the terms of the Credit Agreement. 

  

 A-3 

 ANNEX I 
  
 STANDARD TERMS AND CONDITIONS FOR 
  
 ASSIGNMENT AND ASSUMPTION 
  
 1. Representations and Warranties. 
  
 1.1 Assignor. The Assignor (a) represents and warrants that (i) it is the legal and beneficial owner of the Assigned Interest, (ii) the Assigned
Interest is free and clear of any lien, encumbrance or other adverse claim and (iii) it has full power and authority, and has taken all action necessary, to execute and deliver this Assignment and Assumption and to consummate the transactions
contemplated hereby; and (b) assumes no responsibility with respect to (i) any statements, warranties or representations made in or in connection with the Credit Agreement or any other Loan Document, (ii) the execution, legality, validity,
enforceability, genuineness, sufficiency or value of the Loan Documents or any collateral thereunder, (iii) the financial condition of the Borrowers, any of their Subsidiaries or Affiliates or any other Person obligated in respect of any Loan
Document or (iv) the performance or observance by the Borrowers, any of their Subsidiaries or Affiliates or any other Person of any of their respective obligations under any Loan Document. 
  
 1.2. Assignee. The Assignee (a) represents and warrants that (i) it
has full power and authority, and has taken all action necessary, to execute and deliver this Assignment and Assumption and to consummate the transactions contemplated hereby and to become a Lender under the Credit Agreement, (ii) it satisfies the
requirements, if any, specified in the Credit Agreement that are required to be satisfied by it in order to acquire the Assigned Interest and become a Lender, (iii) from and after the Effective Date, it shall be bound by the provisions of the Credit
Agreement as a Lender thereunder and, to the extent of the Assigned Interest, shall have the obligations of a Lender thereunder, (iv) it has received a copy of the Credit Agreement, together with copies of the most recent financial statements
delivered pursuant to Section 5.01 thereof, as applicable, and such other documents and information as it has deemed appropriate to make its own credit analysis and decision to enter into this Assignment and Assumption and to purchase the Assigned
Interest on the basis of which it has made such analysis and decision independently and without reliance on the Administrative Agent or any other Lender, and (v) if it is not already a Lender and will become a Foreign Lender, attached to the
Assignment and Assumption is any documentation required to be delivered by it pursuant to the terms of the Credit Agreement, duly completed and executed by the Assignee; and (b) agrees that (i) it will, independently and without reliance on the
Administrative Agent, the Assignor or any other Lender, and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit decisions in taking or not taking action under the Loan Documents, and (ii)
it will perform in accordance with their terms all of the obligations which by the terms of the Loan Documents are required to be performed by it as a Lender. 
  

2. Payments. From and after the Effective Date, the Administrative Agent shall make all payments in respect of the Assigned Interest (including
payments of principal, interest, fees and other amounts) to the Assignor for amounts which have accrued to but excluding the 

  

 A-4 

 
Effective Date and to the Assignee for amounts which have accrued from and after the Effective Date. 
  
 3. General Provisions. This Assignment and Assumption shall be binding
upon, and inure to the benefit of, the parties hereto and their respective successors and assigns. This Assignment and Assumption may be executed in any number of counterparts, which together shall constitute one instrument. Delivery of an executed
counterpart of a signature page of this Assignment and Assumption by telecopy shall be effective as delivery of a manually executed counterpart of this Assignment and Assumption. This Assignment and Assumption shall be governed by, and construed in
accordance with, the law of the State of New York. 
  

 A-5 

 EXHIBIT B-1 
  

[FORM OF] 
  
 BORROWING SUBSIDIARY AGREEMENT 
  
 THIS BORROWING SUBSIDIARY AGREEMENT is dated as of [            ], among YELLOW ROADWAY CORPORATION, a Delaware corporation (the
“Company”), [Name of Borrowing Subsidiary], a [                    ] (the “New Borrowing Subsidiary”), and
JPMorgan Chase Bank, N.A., as Administrative Agent (the “Administrative Agent”). 
  
 Reference is hereby made to the Amended and Restated Credit Agreement dated as of May 19, 2005 (as further amended, restated, supplemented or otherwise
modified from time to time, the “Credit Agreement”), among the Company, the Canadian Borrowers from time to time party thereto, the UK Borrowers from time to time party thereto, the Lenders from time to time party thereto, JPMorgan
Chase Bank, N.A., as Administrative Agent, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Agent, and J.P. Morgan Europe Limited, as UK Agent. Capitalized terms used herein but not otherwise defined herein shall have the meanings assigned to
such terms in the Credit Agreement. Under the Credit Agreement, the Lenders have agreed, upon the terms and subject to the conditions therein set forth, to make Loans to (and, in the case of Canadian Borrowers, accept Drafts of) the Canadian
Borrowers and the UK Borrowers, and the Company and the New Borrowing Subsidiary desire that the New Borrowing Subsidiary become a [Canadian Borrower] [UK Borrower]. Each of the Company and the New Borrowing Subsidiary represents and warrants that
the representations and warranties of the Company in the Credit Agreement relating to the New Borrowing Subsidiary and this Agreement are true and correct on and as of the date hereof, other than representations given as of a particular date, in
which case they shall be true and correct as of that date. [The Company and the New Borrowing Subsidiary further represent and warrant that the execution, delivery and performance by the New Borrowing Subsidiary of the transactions contemplated
under this Agreement and the use of any of the proceeds raised in connection with this Agreement will not contravene or conflict with the provisions of section 151 of the Companies Act 1985 of England and Wales (as amended).]1 The Company agrees that the Guarantee of the Company contained in the Credit Agreement will apply to the Obligations of the New
Borrowing Subsidiary. Upon execution of this Agreement by each of the Company, the New Borrowing Subsidiary and the Administrative Agent, the New Borrowing Subsidiary shall be a party to the Credit Agreement and shall constitute a [“Canadian
Borrower”] [“UK Borrower”] for all purposes thereof, and the New Borrowing Subsidiary hereby agrees to be bound by all provisions of the Credit Agreement that are applicable to [Canadian Borrowers] [UK Borrowers]. 
  
 This Agreement shall be governed by and construed in accordance with the laws of the State of
New York. 

	1	To be included only if a New Borrowing Subsidiary will be a UK Borrower. 

  

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed by their authorized
officers as of the date first appearing above. 
  

			
	 YELLOW ROADWAY CORPORATION

		
	By:	 	 
	 Name:
	 	 
	 Title:
	 	 
	
	 [NAME OF NEW BORROWING SUBSIDIARY]

		
	By:	 	 
	 Name:
	 	 
	 Title:
	 	 
	
	 JPMORGAN CHASE BANK, N.A., as Administrative Agent

		
	By:	 	 
	 Name:
	 	 
	 Title:
	 	 

  

 B-1-2 

 EXHIBIT B-2 
  

[FORM OF] 
  
 BORROWING SUBSIDIARY TERMINATION 
  
 JPMorgan Chase Bank, N.A. 
 as Administrative Agent 
 for the Lenders referred to below 
 Loan and Agency Services Group 
 1111 Fannin, 8th Floor 
 Houston, Texas 77002 
 Attention: [                    ] 
  
 [Date] 
  
 Ladies and Gentlemen: 
  
 The undersigned, Yellow Roadway Corporation (the “Company”), refers to the Amended and Restated Credit Agreement dated as of May 19, 2005
(as further amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”), among the Company, the Canadian Borrowers from time to time party thereto, the UK Borrowers from time to time party
thereto, the Lenders from time to time party thereto, JPMorgan Chase Bank, N.A., as Administrative Agent, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Agent, and J.P. Morgan Europe Limited, as UK Agent. Capitalized terms used and not
otherwise defined herein shall have the meanings assigned to such terms in the Credit Agreement. 
  
 The Company hereby terminates the status of
[                    ] (the “Terminated Borrowing Subsidiary”) as a [Canadian Borrower] [UK Borrower] under the Credit
Agreement. [The Company represents and warrants that no Loans made to the Terminated Borrowing Subsidiary [and no Acceptances issued in favor of the Terminated Borrowing Subsidiary] are outstanding as of the date hereof and that all amounts payable
by the Terminated Borrowing Subsidiary in respect of interest and/or fees (and, to the extent notified by the Administrative Agent or any Lender, any other amounts payable under the Credit Agreement) pursuant to the Credit Agreement have been paid
in full on or prior to the date hereof.] [The Company acknowledges that the Terminated Borrowing Subsidiary shall continue to be a Borrower until such time as all Loans made to the Terminated Borrowing Subsidiary shall have been prepaid[, all
Acceptances issued for the account of the Terminated Borrowing Subsidiary shall have expired or been cancelled] and all amounts payable by the Terminated Borrowing Subsidiary in respect of interest and/or fees (and, to the extent notified by the
Administrative Agent or any Lender, any other amounts payable under the Credit Agreement) pursuant to the Credit Agreement shall have been paid in full, provided that the Terminated Borrowing Subsidiary shall not have the right to make
further Borrowings [or request Acceptances] under the Credit Agreement.] 
  

 This instrument shall be construed in accordance with and governed by the laws of the State of New York.

  

			
	 Very truly yours,

	
	 YELLOW ROADWAY CORPORATION

		
	By:	 	 
	 Name:
	 	 
	 Title:
	 	 

  

			
	Copy to:	 	JPMorgan Chase Bank, N.A.
	 	 	270 Park Avenue
	 	 	New York, New York 10017

  

 B-2-2 

 EXHIBIT C 
  

[FORM OF] 
  
 ISSUING BANK AGREEMENT 
  
 ISSUING BANK AGREEMENT dated as of [            ], among YELLOW ROADWAY CORPORATION (the “Company”),
[            ], as issuing bank (in such capacity, the “Issuing Bank”), and JPMORGAN CHASE BANK, N.A., as administrative agent (in such capacity, the
“Agent”) for the Lenders under the Amended and Restated Credit Agreement dated as of May 19, 2005 (as further amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”), among
the Company, the Canadian Borrowers party thereto, the UK Borrowers party thereto, the Lenders party thereto, the Agent, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Agent, and J.P. Morgan Europe Limited, as UK Agent. The parties hereto
have entered into this Issuing Bank Agreement in connection with the Credit Agreement. Each of the capitalized terms used herein and not otherwise defined herein shall have the meanings ascribed to such terms in the Credit Agreement. 
  
 SECTION 1. Letter of Credit Commitment. The Issuing Bank hereby agrees
to be an “Issuing Bank” under, and, subject to the terms and conditions hereof and of the Credit Agreement, to issue Letters of Credit under, the Credit Agreement; provided, however, that Letters of Credit issued by
the Issuing Bank hereunder shall be subject to the limitations, if any, set forth on Schedule I hereto, in addition to the limitations set forth in the Credit Agreement. 
  
 SECTION 2. Issuance Procedure. In order to request the issuance of a Letter of Credit hereunder, the Company shall
hand deliver, fax, telecopy or transmit via electronic means (in a form acceptable to the Issuing Bank) a notice (specifying the information required by Section 2.06(b) of the Credit Agreement) to the Issuing Bank at its address or telecopy number
specified on Schedule I hereto (or such other address or telecopy number as the Issuing Bank may specify by notice to the Company), not later than the time of day (local time at such address) specified on Schedule I hereto prior to the proposed date
of issuance of such Letter of Credit. A copy of such notice shall be sent, concurrently, by the Company to the Agent in the manner specified for borrowing requests under the Credit Agreement. Upon receipt of such notice, the Issuing Bank shall
consult the Agent by facsimile or e-mail in order to determine (i) whether the conditions specified in the last sentence of Section 2.06(b) of the Credit Agreement will be satisfied in connection with the issuance of such Letter of Credit and (ii)
whether the requested expiration date for such Letter of Credit complies with Section 2.06(c) of the Credit Agreement. 
  
 SECTION 3. Issuing Bank Fees, Interest and Payments. The fronting fee and the standard fees with respect to the issuance, amendment, renewal or
extension of any Letter of Credit or processing of drawings thereunder (collectively, the “Issuing Bank Fees”) referred to in Section 2.13(b) of the Credit Agreement, which are payable to the Issuing Bank in respect of 

  

 C-1 

 
Letters of Credit issued hereunder, are specified on Schedule I hereto (and such fees shall be in addition to the Issuing Bank’s customary documentary
and processing charges in connection with the issuance, amendment or transfer of any Letter of Credit issued hereunder). Each payment of Issuing Bank Fees payable hereunder shall be made not later than 12:00 (noon), local time at the place of
payment, on the date when due, in immediately available funds, to the account of the Issuing Bank specified on Schedule I hereto or to such other Lender specified on Schedule I hereto (or to such other account of the Issuing Bank as it may specify
by notice to the Company). 
  
 SECTION 4. Credit Agreement
Terms. Notwithstanding any provision hereof which may be construed to the contrary, it is expressly understood and agreed that (a) this Agreement is supplemental to the Credit Agreement and is intended to constitute an Issuing Bank Agreement, as
defined therein (and, as such, constitutes an integral part of the Credit Agreement as though the terms of this Agreement were set forth in the Credit Agreement), (b) each Letter of Credit issued hereunder and each LC Disbursement made under any
such Letter of Credit shall constitute a “Letter of Credit” and an “LC Disbursement”, respectively, for all purposes of the Credit Agreement, and (c) the Issuing Bank’s commitment to issue Letters of Credit hereunder, and
each and every Letter of Credit requested or issued hereunder, shall in each case be subject to the terms and conditions and entitled to the benefits of the Credit Agreement. 
  
 SECTION 5. Assignment. The Issuing Bank may not assign its commitment to issue Letters of Credit hereunder without
the consent of the Company and prior notice to the Agent. In the event of an assignment by the Issuing Bank of all its other interests, rights and obligations under, and pursuant to the terms of, the Credit Agreement, then the Issuing Bank’s
commitment to issue Letters of Credit hereunder in respect of the Credit Agreement shall terminate unless the Issuing Bank, the Company and the Agent otherwise agree. 
  
 SECTION 6. Notices. All communications and notices hereunder shall be in writing and shall be delivered by hand or
overnight courier service, mailed or sent by telecopier (a) if to the Company or the Agent, to it as provided in Section 11.01 of the Credit Agreement and (b) if to the Issuing Bank, to it as provided in Schedule I hereto. 
  
 SECTION 7. Binding Agreement; Assignments. This Agreement and the
terms, covenants and conditions hereof shall bind and inure to the benefit of the parties hereto and their respective successors and assigns, except that the Company and the Issuing Bank shall not be permitted to assign this Agreement or any
interest herein without the prior written consent of the other parties to this Agreement. 
  
 SECTION 8. Applicable Law. THIS AGREEMENT SHALL BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF NEW YORK. 
  
 SECTION 9. Survival of Agreement. All covenants, agreements, representations and warranties made by the Company
herein and in the certificates or other instruments prepared or delivered in connection with this Agreement shall be considered to have been relied upon by the Issuing Bank and shall survive the issuance by the Issuing Bank of the Letters of Credit
and 

  

 C-2 

 
shall continue in full force and effect as long as the principal of or any accrued interest on any Loan or any fee or any other amount payable under this
Agreement or any of the other Loan Documents is outstanding and unpaid and so long as the Commitments have not been terminated. 
  
 SECTION 10. Severability. Any provision of this Agreement or the Credit Agreement held to be invalid, illegal or unenforceable in any jurisdiction
shall, as to such jurisdiction, be ineffective to the extent of such invalidity, illegality or unenforceability without affecting the validity, legality and enforceability of the remaining provisions hereof; and the invalidity of a particular
provision in a particular jurisdiction shall not invalidate such provision in any other jurisdiction. The parties shall endeavor in good-faith negotiations to replace the invalid, illegal or unenforceable provisions with valid provisions, the
economic effect of which comes as close as possible to that of the invalid, illegal or unenforceable provisions. 
  
 SECTION 11. Counterparts. This Agreement may be executed in counterparts (and by different parties hereto on different counterparts), each of which
shall constitute an original, but all of which when taken together shall constitute a single contract. 
  
 SECTION 12. Interpretation. To the extent that the terms and conditions of this Agreement conflict with the terms and conditions of the Credit
Agreement, the terms and conditions of the Credit Agreement shall control. 
  

 C-3 

 IN WITNESS WHEREOF, each of the parties hereto has caused a counterpart of this Agreement to be duly
executed and delivered as of the date first above written. 
  

			
	 YELLOW ROADWAY CORPORATION

		
	 By:
	 	 
	 Name:
	 	 
	 Title:
	 	 

  

			
	 [            ], as Issuing Bank

		
	 By:
	 	 
	 Name:
	 	 
	 Title:
	 	 

  
 Accepted: 
  

			
	 JPMORGAN CHASE BANK, N.A., as Agent

		
	 By:
	 	 
	 Name:
	 	 
	 Title:
	 	 

  

 C-4 

 Schedule I to the 
 Issuing Bank Agreement 
  

			
	Issuing Bank:	  	[                    ]
		
	Issuing Bank’s Address and Telecopy Number for Notice:	  	 [                    ]
 [                    ]
 [                    ]
 Fax: [            ]

		
	Commitment to Issue Letters of Credit:	  	[                    ]
		
	Time of Day by Which Notices Must Be Received:	  	A notice requesting the issuance of a Letter of Credit must be received by the Issuing Bank by 11:00 a.m. not less than three Business Days prior to the proposed date of
issuance.
		
	Issuing Bank Fees:	  	A fronting fee equal to [_____]% per annum on the average daily amount of the LC Exposure (excluding any portion thereof attributable to unreimbursed LC Disbursements) with respect to Letters
of Credit issued by the Issuing Bank, payable on the dates specified in Section 2.13(b) of the Credit Agreement.
		
	Issuing Bank’s Account for Payment of Issuing Bank Fees:	  	[            ]
		
	In addition, the following fees shall be payable under the terms of Section 2.13(b) of the Credit Agreement.	  	 
		
	 Opening Fee
	  	$ [            ] (plus cost of cable)
		
	 Amendment Fee
	  	$ [            ]
		
	 Drawing Fee
	  	$ [            ]
		
	 Other fees specific to the Issuing Bank
	  	$ [            ]

  

 C-5 

  
 EXHIBIT D 

 
 [FORM OF] 
  
 SUBSIDIARY GUARANTEE AGREEMENT 
  
 THIS AMENDED AND RESTATED SUBSIDIARY GUARANTEE AGREEMENT (this
“Guarantee”) is made as of May 19, 2005 by the Subsidiaries of Yellow Roadway Corporation from time to time signatory hereto (whether as of the date hereof or pursuant to a supplement in the form of Exhibit A hereto;
collectively, the “Subsidiary Guarantors”) in favor of the Agent (as defined below), for the benefit of the Lenders (as defined below), under the Credit Agreement referred to below; 
  
 WITNESSETH: 
  
 WHEREAS, simultaneously with the execution and delivery of this
Guarantee, Yellow Roadway Corporation, a Delaware corporation (the “Company”), the Canadian Borrowers party thereto from time to time (the “Canadian Borrowers”), the UK Borrowers party thereto from time to time (the
“UK Borrowers”, and together with the Company and the Canadian Borrowers, the “Borrowers”), JPMorgan Chase Bank, N.A., as Administrative Agent (the “Agent”), JPMorgan Chase Bank, N.A., Toronto
Branch, as Canadian Agent, and J.P. Morgan Europe Limited, as UK Agent, and the Lenders from time to time party thereto are entering into that certain Amended and Restated Credit Agreement dated as of even date herewith (as further amended,
restated, supplemented or otherwise modified from time to time, the “Credit Agreement”); 
  
 WHEREAS, the Credit Agreement will (i) amend and restate the Existing Credit Agreement (as defined in the Credit Agreement) and (ii) provide,
subject to the terms and conditions thereof, for extensions of credit to be made by the Lenders to the Borrowers; 
  
 WHEREAS, in connection with the Existing Credit Agreement, the Subsidiary Guarantors party hereto as of the date hereof (the “Initial
Subsidiary Guarantors”) executed and delivered that certain Subsidiary Guarantee Agreement, dated as of September 10, 2004 (as amended, supplemented or otherwise modified prior to the date hereof, the “Existing Guarantee”),
in favor of the Agent, for the benefit of the Lenders, under the Existing Credit Agreement; 
  
 WHEREAS, it is a condition precedent to the Agent and the Lenders executing the Credit Agreement that each of the Initial Subsidiary Guarantors execute and deliver this Guarantee whereby (i) the Existing
Guarantee shall be amended, restated and superseded by this Guarantee and (ii) each of the Subsidiary Guarantors party hereto from time to time shall guarantee, and each of the Initial Subsidiary Guarantors shall reaffirm its prior guarantee as
amended and restated hereby of, the payment when due, subject to Section 9 hereof, of all Guaranteed Obligations, as defined below; and 
  

 WHEREAS, in consideration of the financial and other support that the Borrowers have provided, and
such financial and other support as the Borrowers may in the future provide, to the Subsidiary Guarantors, and in order to induce the Lenders and the Agent to enter into the Credit Agreement, and the Lenders and their Affiliates to enter into one or
more Swap Agreements with the Borrowers, and because each Subsidiary Guarantor has determined that executing this Guarantee is in its interest and to its financial benefit, each of the Subsidiary Guarantors is willing to guarantee the obligations of
the Borrowers under the Credit Agreement, any Applicable Swap Agreement and the other Loan Documents; 
  
 NOW, THEREFORE, in consideration of the premises and other good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto agree that the Existing Guarantee is hereby amended and restated as follows: 
  
 SECTION 1.1. Selected Terms Used Herein. 
  
 “Applicable Swap Agreement” is defined in Section 4(ii) below. 
  
 “Guaranteed Obligations” is defined in Section 3 below. 
  
 “Maximum Liability” is defined in Section 9(a) below.

  
 “Non-Paying Subsidiary Guarantor” is defined
in Section 9(c) below. 
  
 “Paying Subsidiary
Guarantor” is defined in Section 9(c) below. 
  
 “Supplemental Guarantee” is defined in Section 21 below. 
  
 SECTION 1.2. Terms in Credit Agreement. Capitalized terms used herein but not defined herein shall have the meaning set forth in the Credit Agreement. 
  
 SECTION 2.1. Representations and Warranties. Each of the Subsidiary
Guarantors represents and warrants (which representations and warranties shall be deemed to have been renewed upon the date of each Borrowing and each issuance, amendment, renewal or extension of a Letter of Credit under the Credit Agreement) that:

  
 (a) It is a corporation, partnership, limited
partnership or limited liability company duly and properly incorporated or organized, as the case may be, validly existing and (to the extent such concept applies to such entity) in good standing under the laws of its jurisdiction of incorporation
or organization and has all requisite authority to conduct its business in each jurisdiction in which its business is conducted. 
  
 (b) It has the power and authority and legal right to execute and deliver this Guarantee and to perform its obligations hereunder. The
execution and delivery by it of this Guarantee and the performance of its obligations hereunder have been duly authorized by proper corporate, partnership, limited partnership or limited liability company proceedings, and this Guarantee constitutes
a legal, valid and binding obligation of such Subsidiary Guarantor enforceable against it in accordance with its terms, except as enforceability may be limited by bankruptcy, insolvency, reorganization, moratorium or similar laws affecting the
enforcement of 

  

 2 

 
creditors’ rights generally and subject to general principles of equity, regardless of whether considered in a proceeding in equity or at law.

  
 (c) Neither the execution and delivery by it
of this Guarantee, nor the consummation of the transactions herein contemplated, nor compliance with the provisions hereof will violate (i) any law, rule, regulation, order, writ, judgment, injunction, decree or award binding on it or any of its
subsidiaries or (ii) its articles or certificate of incorporation, partnership agreement, certificate of partnership, articles or certificate of organization, by-laws, or operating or other management agreement, as the case may be, or (iii) the
provisions of any indenture, instrument or agreement to which it or any of its subsidiaries is a party or is subject, or by which it, or its property, is bound, or conflict with or constitute a default thereunder, or result in, or require, the
creation or imposition of any Lien in, of or on the property of such Subsidiary Guarantor or a subsidiary thereof pursuant to the terms of any such indenture, instrument or agreement. No order, consent, adjudication, approval, license,
authorization, or validation of, or filing, recording or registration with, or exemption by, or other action in respect of any governmental or public body or authority, or any subdivision thereof, which has not been obtained by it or any of its
subsidiaries, is required to be obtained by it or any of its subsidiaries in connection with the execution and delivery of this Guarantee or the performance by it of its obligations hereunder or the legality, validity, binding effect or
enforceability of this Guarantee. 
  
 SECTION 2.2.
Covenants. Each of the Subsidiary Guarantors covenants that, so long as any Lender has any Commitment outstanding under the Credit Agreement or any of the Guaranteed Obligations shall remain unpaid, that it will, and, if necessary, will
enable the Borrowers to, fully comply with those covenants and agreements set forth in the Credit Agreement. 
  
 SECTION 3. The Guarantee. Subject to Section 9 hereof, each of the Subsidiary Guarantors hereby absolutely and unconditionally guarantees, and each
of the Initial Subsidiary Guarantors reaffirms its prior guarantee of, as primary obligor and not as surety, the full and punctual payment (whether at stated maturity, upon acceleration or early termination or otherwise, and at all times thereafter)
and performance of the Obligations, including without limitation any such Obligations incurred or accrued during the pendency of any bankruptcy, insolvency, receivership or other similar proceeding, whether or not allowed or allowable in such
proceeding (collectively, subject to the provisions of Section 9 hereof, being referred to collectively as the “Guaranteed Obligations”). Upon failure by the Borrowers to pay punctually any such amount, each of the Subsidiary
Guarantors agrees that it shall forthwith on demand pay to the Agent for the benefit of the Lenders and, if applicable, their Affiliates, the amount not so paid at the place and in the manner specified in the Credit Agreement, the relevant Swap
Agreement or the relevant Loan Document, as the case may be. This Guarantee is a guarantee of payment and not of collection. Each of the Subsidiary Guarantors waives any right to require the Lender to sue any of the Borrowers, any other guarantor,
or any other person obligated for all or any part of the Guaranteed Obligations, or otherwise to enforce its payment against any collateral securing all or any part of the Guaranteed Obligations. 
  
 SECTION 4. Guarantee Unconditional. Subject to Section 9 hereof, the
obligations of each of the Subsidiary Guarantors hereunder shall be unconditional and absolute and, without 

  

 3 

 
limiting the generality of the foregoing, shall not be released, discharged or otherwise affected by: 
  
 (i) any extension, renewal, settlement, compromise, waiver or release (other
than a release obtained in connection with the indefeasible payment in full of the Guaranteed Obligations) in respect of any of the Guaranteed Obligations, by operation of law or otherwise, or any obligation of any other guarantor of any of the
Guaranteed Obligations, or any default, failure or delay, willful or otherwise, in the payment or performance of the Guaranteed Obligations; 
  
 (ii) any modification or amendment of or supplement to the Credit Agreement, any Swap Agreement evidencing any of the Guaranteed Obligations (each, an
“Applicable Swap Agreement”) or any other Loan Document; 
  
 (iii) any release, nonperfection or invalidity of any direct or indirect security for any obligation of any of the Borrowers under the Credit Agreement, any Applicable Swap Agreement, any other Loan Document, or any
obligations of any other guarantor of any of the Guaranteed Obligations, or any action or failure to act by the Agent, any Lender or any Affiliate of any Lender with respect to any collateral securing all or any part of the Guaranteed Obligations;

  
 (iv) any change in the corporate existence, structure or
ownership of any of the Borrowers or any other guarantor of any of the Guaranteed Obligations, or any insolvency, bankruptcy, reorganization or other similar proceeding affecting any of the Borrowers, or any other guarantor of the Guaranteed
Obligations, or its assets or any resulting release or discharge of any obligation of any of the Borrowers, or any other guarantor of any of the Guaranteed Obligations; 
  
 (v) the existence of any claim, setoff or other rights which the Subsidiary Guarantors may have at any time against any of
the Borrowers, any other guarantor of any of the Guaranteed Obligations, the Agent, any Lender or any other Person, whether in connection herewith or any unrelated transactions; 
  
 (vi) any invalidity or unenforceability relating to or against any of the Borrowers, or any other guarantor of any of the
Guaranteed Obligations, for any reason related to the Credit Agreement, any Applicable Swap Agreement, any other Loan Document, or any provision of applicable law or regulation purporting to prohibit the payment by any of the Borrowers, or any other
guarantor of the Guaranteed Obligations, of the principal of or interest on any promissory note or any other amount payable by any of the Borrowers under the Credit Agreement, any Applicable Swap Agreement or any other Loan Document; or 

 
 (vii) any other act or omission to act or delay of any kind by any of the
Borrowers, any other guarantor of the Guaranteed Obligations, the Agent, any Lender or any other Person or any other circumstance whatsoever which might, but for the provisions of this paragraph, constitute a legal or equitable discharge (other than
a release obtained in 

  

 4 

 
connection with the indefeasible payment in full of the Guaranteed Obligations) of any Subsidiary Guarantor’s obligations hereunder. 
  
 SECTION 5. Discharge Only Upon Payment In Full: Reinstatement In Certain
Circumstances. Each Subsidiary Guarantor’s obligations hereunder shall remain in full force and effect until all Guaranteed Obligations shall have been indefeasibly paid in full, the Commitments under the Credit Agreement shall have
terminated or expired and the obligations under all Applicable Swap Agreements have terminated or expired. If at any time any payment of the principal of or interest on any promissory note or any other amount payable by any of the Borrowers or any
other party under the Credit Agreement, any Applicable Swap Agreement or any other Loan Document is rescinded or must be otherwise restored or returned upon the insolvency, bankruptcy or reorganization of any of the Borrowers or otherwise, each
Subsidiary Guarantor’s obligations hereunder with respect to such payment shall be reinstated as though such payment had been due but not made at such time. 
  
 SECTION 6. Waivers. Each of the Subsidiary Guarantors irrevocably waives acceptance hereof, presentment, demand,
protest and, to the fullest extent permitted by law, any notice not provided for herein, as well as any requirement that at any time any action be taken by any Person against any of the Borrowers, any other guarantor of any of the Guaranteed
Obligations, or any other Person. 
  
 SECTION 7.
Subrogation. Each of the Subsidiary Guarantors hereby agrees not to assert any right, claim or cause of action, including, without limitation, a claim for subrogation, reimbursement, indemnification or otherwise, against any of the Borrowers
arising out of or by reason of this Guarantee or the obligations hereunder, including, without limitation, the payment or securing or purchasing of any of the Guaranteed Obligations by any of the Subsidiary Guarantors unless and until the Guaranteed
Obligations are indefeasibly paid in full, any commitment to lend under the Credit Agreement and any other Loan Documents is terminated and the obligations under all Applicable Swap Agreements have terminated or expired. 
  
 SECTION 8. Stay of Acceleration. If acceleration of the time for
payment of any of the Guaranteed Obligations is stayed upon the insolvency, bankruptcy or reorganization of any of the Borrowers, all such amounts otherwise subject to acceleration under the terms of the Credit Agreement, any Applicable Swap
Agreement or any other Loan Document shall nonetheless be payable by each of the Subsidiary Guarantors hereunder forthwith on demand by the Agent made at the request of the Required Lenders. 
  
 SECTION 9. Limitation on Obligations. (a) The provisions of this
Guarantee are severable, and in any action or proceeding involving any state corporate law, or any state, federal or foreign bankruptcy, insolvency, reorganization or other law affecting the rights of creditors generally, if the obligations of any
Subsidiary Guarantor under this Guarantee would otherwise be held or determined to be avoidable, invalid or unenforceable on account of the amount of such Subsidiary Guarantor’s liability under this Guarantee, then, notwithstanding any other
provision of this Guarantee to the contrary, the amount of such liability shall, without any further action by the Subsidiary Guarantors, the Agent or any Lender, be automatically limited and reduced to the highest amount that is valid and
enforceable as determined in such action or proceeding (such highest amount determined hereunder being the relevant Subsidiary Guarantor’s “Maximum  

  

 5 

 
Liability”). This Section 9(a) with respect to the Maximum Liability of the Subsidiary Guarantors is intended solely to preserve the rights of
the Agent hereunder to the maximum extent not subject to avoidance under applicable law, and neither the Subsidiary Guarantor nor any other person or entity shall have any right or claim under this Section 9(a) with respect to the Maximum Liability,
except to the extent necessary so that the obligations of the Subsidiary Guarantor hereunder shall not be rendered voidable under applicable law. 
  
 (b) Each of the Subsidiary Guarantors agrees that the Guaranteed Obligations may at any time and from time to time exceed the Maximum Liability of each
Subsidiary Guarantor, and may exceed the aggregate Maximum Liability of all other Subsidiary Guarantors, without impairing this Guarantee or affecting the rights and remedies of the Agent hereunder. Nothing in this Section 9(b) shall be construed to
increase any Subsidiary Guarantor’s obligations hereunder beyond its Maximum Liability. 
  
 (c) In the event any Subsidiary Guarantor (a “Paying Subsidiary Guarantor”) shall make any payment or payments under this Guarantee or shall suffer any loss as a result of any realization upon any
collateral granted by it to secure its obligations under this Guarantee, each other Subsidiary Guarantor (each a “Non-Paying Subsidiary Guarantor”) shall contribute to such Paying Subsidiary Guarantor an amount equal to such
Non-Paying Subsidiary Guarantor’s “Pro Rata Share” of such payment or payments made, or losses suffered, by such Paying Subsidiary Guarantor. For the purposes hereof, each Non-Paying Subsidiary Guarantor’s “Pro Rata
Share” with respect to any such payment or loss by a Paying Subsidiary Guarantor shall be determined as of the date on which such payment or loss was made by reference to the ratio of (i) such Non-Paying Subsidiary Guarantor’s Maximum
Liability as of such date (without giving effect to any right to receive, or obligation to make, any contribution hereunder) or, if such Non-Paying Subsidiary Guarantor’s Maximum Liability has not been determined, the aggregate amount of all
monies received by such Non-Paying Subsidiary Guarantor from the Borrowers after the date hereof (whether by loan, capital infusion or by other means) to (ii) the aggregate Maximum Liability of all Subsidiary Guarantors hereunder (including such
Paying Subsidiary Guarantor) as of such date (without giving effect to any right to receive, or obligation to make, any contribution hereunder), or to the extent that a Maximum Liability has not been determined for any Subsidiary Guarantors, the
aggregate amount of all monies received by such Subsidiary Guarantors from the Borrowers after the date hereof (whether by loan, capital infusion or by other means). Nothing in this Section 9(c) shall affect any Subsidiary Guarantor’s several
liability for the entire amount of the Guaranteed Obligations (up to such Subsidiary Guarantor’s Maximum Liability). Each of the Subsidiary Guarantors covenants and agrees that its right to receive any contribution under this Guarantee from a
Non-Paying Subsidiary Guarantor shall be subordinate and junior in right of payment to all the Guaranteed Obligations. The provisions of this Section 9(c) are for the benefit of both the Agent and the Subsidiary Guarantors and may be enforced by any
one, or more, or all of them in accordance with the terms hereof. 
  
 SECTION 10. Application of Payments. All payments received by the Agent hereunder shall be applied by the Agent to payment of the Guaranteed Obligations in the following order unless a court of competent jurisdiction shall otherwise
direct: 
  
 (a) FIRST, to payment of all costs
and expenses of the Agent incurred in connection with the collection and enforcement of the Guaranteed Obligations or of any 

  

 6 

 
security interest granted to the Agent in connection with any collateral securing the Guaranteed Obligations; 
  
 (b) SECOND, to payment of that portion of the Guaranteed
Obligations constituting accrued and unpaid interest and fees, pro rata among the Lenders and their Affiliates in accordance with the amount of such accrued and unpaid interest and fees owing to each of them; 
  
 (c) THIRD, to payment of the principal of the Guaranteed
Obligations and the net early termination payments then due under any Applicable Swap Agreement and unpaid from any Borrower to any of the Lenders or their Affiliates, pro rata among the Lenders and their Affiliates in accordance with the amount of
such principal and such net early termination payments then due and unpaid owing to each of them; and 
  
 (d) FOURTH, to payment of any Guaranteed Obligations (other than those listed above) pro rata among those parties to whom such Guaranteed
Obligations are due in accordance with the amounts owing to each of them. 
  
 SECTION 11. Notices. All notices, requests and other communications to any party hereunder shall be given or made by telecopier or other writing and telecopied, or mailed or delivered to the intended recipient
at its address or telecopier number set forth on the signature pages hereof or such other address or telecopy number as such party may hereafter specify for such purpose by notice to the Agent in accordance with the provisions of Article XI of the
Credit Agreement. Except as otherwise provided in this Guarantee, all such communications shall be deemed to have been duly given when transmitted by telecopier, or personally delivered or, in the case of a mailed notice sent by certified mail
return-receipt requested, on the date set forth on the receipt (provided, that any refusal to accept any such notice shall be deemed to be notice thereof as of the time of any such refusal), in each case given or addressed as aforesaid. 

 
 SECTION 12. No Waivers. No failure or delay by the Agent or any
Lenders in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or privilege.
The rights and remedies provided in this Guarantee, the Credit Agreement, any Applicable Swap Agreement and the other Loan Documents shall be cumulative and not exclusive of any rights or remedies provided by law. 
  
 SECTION 13. No Duty to Advise. Each of the Subsidiary Guarantors
assumes all responsibility for being and keeping itself informed of each Borrower’s financial condition and assets, and of all other circumstances bearing upon the risk of nonpayment of the Guaranteed Obligations and the nature, scope and
extent of the risks that each of the Subsidiary Guarantors assumes and incurs under this Guarantee, and agrees that neither the Agent nor any Lender has any duty to advise any of the Subsidiary Guarantors of information known to it regarding those
circumstances or risks. 
  
 SECTION 14. Successors and
Assigns. This Guarantee is for the benefit of the Agent and the Lenders and their respective successors and permitted assigns and in the event of an assignment of any amounts payable under the Credit Agreement, any Applicable Swap 

  

 7 

 
Agreement or the other Loan Documents, the rights hereunder, to the extent applicable to the indebtedness so assigned, shall be transferred with such
indebtedness. This Guarantee shall be binding upon each of the Subsidiary Guarantors and their respective successors and permitted assigns. 
  
 SECTION 15. Changes in Writing. Neither this Guarantee nor any provision hereof may be changed, waived, discharged or terminated orally, but only
in writing signed by each of the Subsidiary Guarantors and the Agent with the consent of the Required Lenders. 
  
 SECTION 16. Costs of Enforcement. Each of the Subsidiary Guarantors agrees to pay all costs and expenses including, without limitation, all court
costs and attorneys’ fees and expenses paid or incurred by the Agent or any Lender or any Affiliate of any Lender in endeavoring to collect all or any part of the Guaranteed Obligations from, or in prosecuting any action against, the Borrowers,
the Subsidiary Guarantors or any other guarantor of all or any part of the Guaranteed Obligations. 
  
 SECTION 17. GOVERNING LAW; SUBMISSION TO JURISDICTION; WAIVER OF JURY TRIAL. THIS GUARANTEE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH
THE LAW OF THE STATE OF NEW YORK. EACH OF THE SUBSIDIARY GUARANTORS HEREBY SUBMITS TO THE NONEXCLUSIVE JURISDICTION OF THE SUPREME COURT OF THE STATE OF NEW YORK SITTING IN NEW YORK COUNTY AND OF THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN
DISTRICT OF NEW YORK, AND ANY APPELLATE COURT FROM ANY THEREOF, AND FOR PURPOSES OF ALL LEGAL PROCEEDINGS ARISING OUT OF OR RELATING TO THIS GUARANTEE (INCLUDING, WITHOUT LIMITATION, ANY OF THE OTHER LOAN DOCUMENTS) OR THE TRANSACTIONS CONTEMPLATED
HEREBY. EACH OF THE SUBSIDIARY GUARANTORS IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY OBJECTION WHICH ANY OF THEM MAY NOW OR HEREAFTER HAVE TO THE LAYING OF THE VENUE OF ANY SUCH PROCEEDING BROUGHT IN SUCH A COURT AND ANY CLAIM
THAT ANY SUCH PROCEEDING BROUGHT IN SUCH A COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM. EACH OF THE SUBSIDIARY GUARANTORS, AND THE AGENT AND THE LENDERS ACCEPTING THIS GUARANTEE, HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN
ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS GUARANTEE OR THE TRANSACTIONS CONTEMPLATED HEREBY. 
  
 SECTION 18. Taxes. etc. All payments required to be made by any of the Subsidiary Guarantors hereunder shall be made without setoff or counterclaim
and free and clear of and without deduction or withholding for or on account of, any present or future taxes, levies, imposts, duties or other charges of whatsoever nature imposed by any government or any political or taxing authority thereof (but
excluding Excluded Taxes), provided, however, that if any of the Subsidiary Guarantors is required by law to make such deduction or withholding, such Subsidiary Guarantor shall forthwith (i) pay to the Agent or any Lender, as
applicable, such additional amount as results in the net amount received by the Agent or any Lender, as applicable, equaling the full amount which would have been received by the Agent or any Lender, as applicable, had no such deduction or
withholding been made, (ii) pay the full amount 

  

 8 

 
deducted to the relevant authority in accordance with applicable law, and (iii) furnish to the Agent or any Lender, as applicable, certified copies of
official receipts evidencing payment of such withholding taxes within 30 days after such payment is made. 
  
 SECTION 19. Setoff. Without limiting the rights of the Agent or the Lenders under applicable law, if all or any part of the Guaranteed Obligations
is then due, whether pursuant to the occurrence of an Event of Default or otherwise, then each Subsidiary Guarantor authorizes the Agent and the Lenders to apply any sums standing to the credit of such Subsidiary Guarantor with the Agent or any
Lender or any Affiliate of the Agent or any Lender toward the payment of the Guaranteed Obligations. 
  
 SECTION 20. Foreign Currency. The specification of payment in a specific currency at a specific place and time pursuant to the Credit Agreement,
any Applicable Swap Agreement or any other Loan Document is essential. That currency or those currencies are also the currency of account and payment under this Guarantee. If any Subsidiary Guarantor is unable for any reason to effect payment of a
specific currency (other than United States currency) as required by the preceding sentence or if any Subsidiary Guarantor defaults in the payment when due of any payment of a specific currency (other than United States currency) under this
Guarantee, the Agent may, at its option, require such payment to be made to the Agent’s principal office in the equivalent amount in United States currency at the Agent’s then current selling rate for electronic transfers of that currency
to the place or places where the Guaranteed Obligations were payable. In the event that any payment, whether pursuant to a judgment or otherwise, does not result in payment of the amount of currency due under this Guarantee, upon conversion to the
currency of account and transfer to the place specified for payment, the Agent and the Lenders have an independent cause of action against the Subsidiary Guarantors for the deficiency. 
  
 SECTION 21. Supplemental Guarantors. Pursuant to Section 5.09 of the Credit Agreement, additional Subsidiaries of the
Company shall become obligated as Subsidiary Guarantors hereunder (each as fully as though an original signatory hereto) by executing and delivering to the Agent a supplemental guarantee in the form of Exhibit A attached hereto (with blanks
appropriately filled in, each a “Supplemental Guarantee”), together with such additional supporting documentation required pursuant to Section 5.09 of the Credit Agreement. 
  
 SECTION 22. Amendment and Restatement. The Subsidiary Guarantors and
the Agent agree that, upon the execution and delivery of this Guarantee by each of the parties hereto, the terms and conditions of the Existing Guarantee shall be and hereby are amended, superseded, and restated in their entirety by the terms and
provisions of this Guarantee. 
  

 9 

 IN WITNESS WHEREOF, each of the Subsidiary Guarantors has caused this Guarantee to be duly executed,
under seal, by its authorized officer as of the day and year first above written. 
  

			
	 YRC MORTGAGES, LLC (formerly known
 as YRC Mortgages, Inc.)

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

		
	 	 	 c/o Yellow Roadway Corporation
 10990 Roe Avenue
 Overland Park, Kansas 66211
 Attn: Treasurer
 Fax: (913) 696-6116

  

			
	 YELLOW TRANSPORTATION, INC.

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

		
	 	 	 c/o Yellow Roadway Corporation
 10990 Roe Avenue
 Overland Park, Kansas 66211
 Attn: Treasurer
 Fax: (913) 696-6116

  

			
	 ROADWAY LLC

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

		
	 	 	 c/o Yellow Roadway Corporation
 10990 Roe Avenue
 Overland Park, Kansas 66211
 Attn: Treasurer
 Fax: (913) 696-6116

  
 Signature Page to

 Amended and Restated Subsidiary Guarantee Agreement 
  

			
	 ROADWAY EXPRESS, INC.

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

		
	 	 	 c/o Yellow Roadway Corporation
 10990 Roe Avenue
 Overland Park, Kansas 66211
 Attn: Treasurer
 Fax: (913) 696-6116

  

			
	 ROADWAY NEXT DAY CORPORATION

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

		
	 	 	 c/o Yellow Roadway Corporation
 10990 Roe Avenue
 Overland Park, Kansas 66211
 Attn: Treasurer
 Fax: (913) 696-6116

  

			
	 NEW PENN MOTOR EXPRESS, INC.

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

		
	 	 	 c/o Yellow Roadway Corporation
 10990 Roe Avenue
 Overland Park, Kansas 66211
 Attn: Treasurer
 Fax: (913) 696-6116

  
 Signature Page to

 Amended and Restated Subsidiary Guarantee Agreement 
  

			
	 Accepted and agreed to as of
 the day and year first above written.

	
	 JPMORGAN CHASE BANK, N.A.
 (formerly known as JPMorgan Chase Bank),
 as Administrative Agent

		
	By:	 	 
	 	 	 Name:

	 	 	 Title:

  
 Signature Page to

 Amended and Restated Subsidiary Guarantee Agreement 
  

 EXHIBIT A 
  

SUPPLEMENTAL GUARANTEE 
  
 [Date] 
  
 JPMorgan Chase Bank, N.A., as Agent 
  
 Ladies and
Gentlemen: 
  
 Reference is hereby made to (i) that certain
Amended and Restated Credit Agreement, dated as of May 19, 2005, among Yellow Roadway Corporation, the Canadian Borrowers from time to time parties thereto, the UK Borrowers from time to time parties thereto, the Lenders from time to time parties
thereto (the “Lenders”), JPMorgan Chase Bank, N.A., as Administrative Agent (the “Agent”), JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Agent, and J.P. Morgan Europe Limited, as UK Agent (as amended,
restated, supplemented or otherwise modified from time to time, the “Credit Agreement”) and (ii) that certain Amended and Restated Subsidiary Guarantee Agreement, dated as of May 19, 2005, executed and delivered by the Subsidiary
Guarantors parties thereto in favor of the Agent for the benefit of the Lenders (as amended, restated, supplemented or otherwise modified from time to time, the “Guarantee”). Terms not defined herein which are defined in the Credit
Agreement shall have for the purposes hereof the respective meanings provided therein. 
  
 In accordance with Section 5.09 of the Credit Agreement and Section 21 of the Guarantee, the undersigned, [NEW GUARANTOR], a [corporation/limited liability company/partnership] organized under the laws of
[                    ], hereby elects to be a “Subsidiary Guarantor” for all purposes of the Credit Agreement and the Guarantee,
effective from the date hereof. 
  
 Without limiting the
generality of the foregoing, the undersigned hereby agrees to perform all the obligations of a Subsidiary Guarantor under, and to be bound in all respects by the terms of, the Guarantee, to the same extent and with the same force and effect as if
the undersigned were a direct signatory thereto. 
  
 This
Supplemental Guarantee shall be construed in accordance with and governed by the internal laws of the State of New York. 
  
 IN WITNESS WHEREOF, this Supplemental Guarantee has been duly executed by the undersigned as of the
         day of             ,     . 
  

					
	 [NEW GUARANTOR]

		
	By:	 	 
	 	 	 Name:
	 	 
	 	 	 Title:
	 	 
	 	 	 	 	 Address:

	 	 	 	 	 Attention:

	 	 	 	 	 Facsimile:

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