Document:

EX-10.66

Exhibit 10.66

	 	 	 	 	 

THIS NATIONAL RETAILER AGREEMENT (“Agreement”) between Sprint Solutions Inc. on behalf of
itself and its affiliates that provide
products and services (“Sprint”) and                                                             ,
a                                          [state]
                                         [entity type] (“Retailer”).

	 	A.	 	Sprint provides telecommunications goods and services to customers throughout the
United States and select United States Territories.

	 	B.	 	Retailer wants to receive compensation to solicit customers to subscribe to the
Sprint telecommunications services and to sell products associated with those
telecommunications services under the terms and conditions of this Agreement.

The parties therefore agree as follows, with defined terms set forth in Section 18:

	1.	 	SCOPE OF AUTHORITY

	 	1.1	 	Authorization. Sprint grants Retailer the non-exclusive right to solicit
subscriptions for Sprint Services and to sell Products in the United States and select
United States Territories, subject to terms and conditions of this Agreement,
including the following limitations and restrictions on geographic territory and
customer categories:

	 	(A)	 	Non-Exclusive Relationship. Sprint may offer third parties
exclusive rights with respect to certain territories or certain customer
categories in its sole discretion. Sprint may also solicit Customers using its
own sales force or other authorized representatives. Sprint will determine the
number and type of authorized representatives in its sole discretion.
	 
	 	(B)	 	Reserved Accounts. Retailer will not solicit or sign up
Customers listed on the Reserved Account List posted on the Sprint Indirect
Website without Sprint’s prior written consent. Retailer must comply with all
policies and guidelines with respect to Reserved Accounts posted to the Sprint
Indirect Website. Retailer is responsible for checking the Sprint Indirect
Website for updates to the Reserved Accounts List or to the policies and
guidelines that apply to Reserved Accounts.
	 
	 	(C)	 	No Representations or Warranty Regarding Geographic Proximity.
Third-party authorized-representative facilities and Sprint sales
facilities will be in the same geographic proximity as
Retailer’s Facility.

	 	1.2	 	No Subcontractors. Retailer may not subcontract any of its rights or
obligations under this Agreement.

	 	1.3	 	No Authority to Bind; No Responses to RFP’s. Retailer has no authority to bind
Sprint or its affiliates to any agreement or obligation. Retailer may not respond to a
Solicitation on behalf of itself or Sprint, and Retailer may not enter into or attempt
to enter into a contract with a Customer or potential Customer on behalf of itself or
Sprint to provide Sprint Services under this Agreement. Any Solicitation response
submitted by Retailer on behalf of itself or Sprint, or any contract entered into by
Retailer on behalf of itself or Sprint will be null and void and Sprint has no
obligation to support or honor that response or contract. If Retailer becomes aware of
or if Retailer is interested in an

Sprint RETAILER Agreement v1.1

Proprietary and Confidential

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opportunity related to a Solicitation,
Retailer will promptly notify the
Sprint Director of National Retail of the existence of the Solicitation and on
Sprint’s request provide Sprint with all documentation in
Retailer’s possession
related to the Solicitation. Sprint will decide, at its sole discretion, whether
Sprint will respond to the Solicitation.

	 	1.4	 	No Reselling Services. Retailer will not knowingly sell Sprint Services to
anyone that intends to resell them. Retailer will not resell the Sprint Services
itself, and will ensure that its affiliates, subsidiaries, owners, subcontractors,
employees, and agents will not resell the Sprint Services. Reselling is defined as
the acquiring of Sprint Services in the reseller’s name, then providing those Sprint
Services to third parties with the intention of collecting payment for the Sprint
Services from the third parties.

	 	1.5	 	No Web Sales, Service & Repair, Telemarketing. Retailer will not:

	 	(A)	 	Solicit subscriptions for Sprint Services or sell Sprint
Products via the internet except with Sprint’s prior written permission and in
accordance with Sprint’s websales’ guidelines, or

	 	(B)	 	Service or repair any Products on Sprint’s behalf; or

	 	(C)	 	Solicit subscriptions for Sprint Services or sell Sprint
Products via electronic mail, mail order, facsimile, wireless messaging (SMS,
Text, MMS, etc.) or telephone.

	 	1.6	 	Sprint Policies. Retailer must comply with all policies, procedures, terms
and conditions provided to Retailer by Sprint which the parties incorporate by
reference.

	2.	 	RETAILER COMMITMENTS AND OBLIGATIONS

	 	2.1	 	Goodwill. Retailer will preserve and enhance the goodwill associated with the
Sprint brand and the Sprint Services.

	 	2.2	 	Duty to Cooperate. Retailer will cooperate with any requests from Sprint
regarding governmental inquiries or investigation requests, including but not limited
to inquiries or requests from the Federal Communications Commission (“FCC”) or state
Attorney Generals.

	 	2.3	 	Retail Store Facilities. Retailer will
offer Sprint’s Products and Services
from its retail stores locations as mutually agreed by the parties (each a
“Facility”) in accordance with terms set forth in Exhibit C. Retailer will provide
Sprint with an updated list of all Facilities selling Sprint’s Products and Services
on a quarterly basis.

	 	2.4	 	Insurance Requirements. Retailer will comply with the insurance requirements
set forth in Exhibit H.

	3.	 	NO DEVIATION FROM SPRINT SERVICE OFFER.

	 	3.1	 	Ownership of Customer Relationship. At all times, Sprint owns the
Subscription relationship with the Customer. Sprint will decide at its sole
discretion:

	 	(A)	 	whether to accept, serve, suspend or discontinue service to any
customer;
	 
	 	(B)	 	the services and coverage areas offered to any customer;
	 
	 	(C)	 	the rates to be charged for those services; and

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	 	(D)	 	any other terms or conditions that apply to any Customer or
Service Offer.

	 	3.2	 	Rates for Service. Sprint will deliver its
current Service Offer (including
rate plans and any special offers or promotions) to RETAILER on the Effective Date of
this Agreement. Sprint may amend or change its Service Offer, and add, delete,
suspend or modify the conditions of the Sprint Services at any time and from time to
time. Sprint will use commercially reasonable efforts to give RETAILER advance notice
of any changes.

	 	3.3	 	No Right to Change Service Offer. RETAILER will only quote the prices, term
and conditions for Sprint Services as contained in the then current Service Offer
provided by Sprint. RETAILER will not:

	 	(A)	 	change the Service Offer;

	 	(B)	 	grant any discounts or make any adjustments to any rates;

	 	(C)	 	misrepresent — either affirmatively or by omission — the
Service Offer or any terms and conditions of Sprint Services; or

	 	(D)	 	impose on any Customer any activation or other fees,
standards, commissions or contracts, including without limitation requiring
the Customer to remain a Customer of Sprint for any period of time or impose a
term and termination fee.

	4.	 	ORDER PLACEMENT.

	 	4.1	 	Service Agreements. For each potential Customer, Retailer will complete a
service agreement, including the terms and conditions for the use of the Sprint
Services, in the form then in effect and approved by Sprint for use, and signed by
the potential Customer (the “Service Agreement”). If the Service Agreement is
generated by automated activation tools, the Customer acceptance process must be
approved or designated by Sprint. If automated activation tools are not available or
approved for use, Retailer must provide the Customer with obtain a paper copy of the
Service Agreement, which must be completed, signed, retained by Retailer in
accordance with the procedures established by Sprint and the terms of this Agreement.
Retailer will comply with all procedures established by Sprint from time to time in
connection with the use and delivery to Sprint of the Service Agreement and related
documents. Retailer will not submit any Service Agreement that is incomplete or that
it has reason to believe is not completely accurate. Sprint may revise the Service
Agreement from time to time, and Retailer agrees to deliver the most recent version
of the Service Agreement provided by Sprint. All Service Agreements are between
Sprint and the Customer, and are the property of Sprint.

	 	4.2	 	Order Entry. Retailer will enter all order
information into Sprint’s designated
order entry system(s), or via any process designated by Sprint from time to time.
Retailer is solely responsible for obtaining any hardware, software and services
(including internet access) necessary to access Sprint’s order entry system(s). Retailer
will sign a license for access to and the use of the designated order entry system(s)
if requested by Sprint.

	 	4.3	 	Acceptance of Orders. Sprint will accept or
reject all orders in its sole
discretion.

	 	4.4	 	Subscription Fraud. Retailer is liable for subscription fraud losses incurred
by Sprint in the instances where Retailer fails to adhere to Sprint policies provided
to Retailer by Sprint regarding service agreement completion, information verification
or order placements. Examples of subscription fraud losses are unpaid
Sprint invoices

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	 	 	 	including without limitation hardware charges and subsidies, monthly access
charges, overage charges and other service fees and Commissions paid to Retailer as
a result of the fraudulent activation.

	5.	 	PRODUCTS.

	 	5.1	 	Retailer will only sell to Customers Products approved by Sprint for use
with its Sprint Services, and obtained from
Sprint-approved sources.

	 	5.2	 	Inventory. To the extent that Retailer is selling Products under this
Agreement, Retailer may either:

	 	(A)	 	purchase Products from Sprint (or a Sprint approved source)
for resale to Customers. Exhibit B sets out the purchase terms for Products
purchased by Retailer from Sprint. All Products sold by Retailer from its own
inventory (e.g. purchased from Sprint or a Sprint-approved source for resale
to Customers) will be sold at prices solely determined by Retailer; or

	 	(B)	 	sell Products directly from Sprint’s inventory through the
process then in effect on the Sprint Indirect Website at prices that Sprint
establishes; or

	 	(C)	 	sell or distribute Products via other channels as determined
upon mutual agreement of the Parties.

	 	5.3	 	Products for Customers Only. Retailer will only sell the Products to
Customers or potential Customers that activate those Products on Sprint Services or
install those Products for use with Sprint Services. If Retailer sells Products to
third parties not Customers or potential Customers, Sprint reserves the right to
pursue all legal remedies available including the right to recover subsidies paid by
Sprint on the Products.

	6.	 	COMPENSATION

	 	6.1	 	Commissions. Sprint will pay Retailer a monthly
commission as provided for in
Exhibit A to this Agreement (the “Commission Plan”).

	 	6.2	 	Commission Plan Changes. Sprint may modify Exhibit A, including the right to
reduce commissions, effective 30 days after written notice to Retailer. Retailer will
accept any modifications by continuing to perform under this Agreement.

	 	6.3	 	Right to Set Off. Sprint is entitled to charge to or withhold from Retailer’s
commissions any amounts owed by Retailer, its subsidiaries or affiliates to Sprint, or
any of Sprint’s affiliates or subsidiaries, under this or any other agreement between
Sprint, its affiliates or subsidiaries and Retailer, its affiliates or subsidiaries.

	 	6.4	 	Commission Disputes and Limitations. RETAILER must notify Sprint in writing
of all commission disputes within 90 days after the date of the disputed commission
statement. All disputed amounts must be submitted to Sprint as described in Exhibit A.

	 	6.5	 	Audits.

	 	(A)	 	By Sprint. Sprint may at any time during business hours inspect
each Facility of Retailer. Sprint may, on reasonable advance notice, audit
Retailer’s performance of its obligations under this Agreement, including
without limitation, compilation, storage and security of Customer Records, and
any

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	 	 	 	relevant books, records or processes as they pertain to
Retailer’s performance of its obligations under this Agreement. Sprint will
pay all reasonable fees and costs incurred by Sprint in connection with
these audits.

	 	(B)	 	By Retailer. Retailer may inspect Sprint’s commission records
as they pertain to Customers activated by Retailer on a day mutually agreed
upon by Sprint and Retailer once per calendar year. Retailer will pay all
reasonable fees and costs incurred by Retailer in connection with these
audits.

	7.	 	PRIVACY.

	 	7.1	 	Customer Records. Retailer will keep all Service Agreements and related
documents (“Customer Records”) at the relevant Facility for a minimum of 2 years from
the date of their creation, and will return these Customer Records as directed by
Sprint at the end of that time period. Sprint may request that Retailer return
Customer Records to Sprint at any time, and Retailer will immediately return the
original copies of the Customer Records, as directed by Sprint. Retailer may not keep
copies of the Customer Records returned to Sprint without
Sprint’s written permission.
Retailer may not destroy the original copies of Customer Records unless directed to do
so by Sprint in writing.

	 	7.2	 	Theft. Retailer will notify Sprint within 24 hours of learning of the loss or
theft of any Customer Records, Sprint Information or Products from its Facilities, or
from its employees, agents or Subcontractors.

	 	7.3	 	No Solicitation.

	 	(A)	 	Customers. During the term of this Agreement, and for a period
of 1 year after the termination or expiration of this Agreement, Retailer will
not knowingly solicit or try to persuade any Customer that subscribes or
subscribed to Sprint’s Services through Retailer’s efforts to buy any other 2G
or 3G wireless voice communications services. For the avoidance of doubt, the
prohibition against solicitation in this section will not restrict Retailer
from incidental communications with Sprint subscribers which may occur through
Retailer’s standard mass marketing practices such as a mass marketing campaign
to a particular geographic region or customer demographic. It also does not
restrict any passive sale or Retailer initiated sales made by Retailer.

	 	(B)	 	Customer Lists. Retailer will not sell or provide to any third
party a list of Customers that subscribed to Sprint’s Services through
Retailer’s efforts, or that Retailer knows have subscribed to Sprint Services.

	 	7.4	 	Privacy Requirements. Retailer will comply with all privacy requirements and
obligations set forth in Exhibit F (Privacy) and in the Retailer Privacy Policy
provided to Retailer by Sprint, which may be amended by Sprint from time to time.
Retailer will monitor the Sprint Indirect Website for changes and will comply with the
most recent version of the Sprint Retailer Privacy Policy at all times.

	8.	 	CONFIDENTIALITY.

	 	8.1	 	Definition of Sprint Confidential Information. “Sprint Confidential
Information” means any information not generally available to the public relating to or
received by Retailer in the course of this Agreement that is marked as confidential or
proprietary,

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	 	 	 	or that given the nature of the information or the circumstances surrounding
its disclosure to or receipt by Retailer, reasonably should be considered as
confidential, whether reduced to writing, maintained on any form of electronic
media, or maintained in the mind or memory of Retailer and whether compiled by
Sprint or Retailer. Examples of Sprint Confidential Information that Retailer will
receive in the course of this Agreement include, without limitation, the terms and
conditions of this Agreement, information regarding existing and potential Sprint
Customers, Sprint Customer lists, prospects provided by Sprint for the purpose of
direct marketing the Sprint Services and Products, customer referral programs,
Sprint’s unique sales and servicing methods, advertising and promotional materials
and techniques, pricing techniques, vendor and product information, training courses
and materials, and insurance and credit policies.

	 	8.2	 	Protection of Sprint Confidential Information. Retailer will take all
reasonable measures to avoid disclosure, dissemination or unauthorized use of the
Sprint Confidential Information, including, at a minimum those measures that it takes
to protect its own confidential information of a similar nature, but in no event less
than a reasonable standard of care. Retailer will implement and maintain reasonable
procedures described by Sprint from time to time to prevent the unauthorized use and
disclosure of Sprint Confidential Information.

	 	8.3	 	Disclosure of Sprint Confidential Information. Retailer will not disclose
Sprint Confidential Information to any person or entity other than employees, agents or
subcontractors of Retailer that need to know the Sprint Confidential Information to
perform Retailer’s duties under this Agreement, and in those instances, only to the
extent justifiable by that need. Retailer will ensure that its employees, agents and
subcontractors comply with the terms of this Agreement.

	 	8.4	 	Use of Sprint Confidential Information. Retailer will not use the Sprint
Confidential Information indirectly or directly, except in the course of performing its
duties under this Agreement.

	 	8.5	 	Copying of Sprint Confidential Information. Retailer will not make any copies
of Sprint Confidential Information, except as permitted in writing by Sprint or as
necessary to perform its duties under this Agreement.

	 	8.6	 	Limitations on Export of the Sprint Confidential Information. Retailer will
not export any Sprint Confidential Information in any manner contrary to the export
regulations of the United States.

	 	8.7	 	Return of Sprint Confidential Information. Retailer will deliver to Sprint,
without keeping copies, all Sprint Confidential Information to Sprint on Sprint’s
request, or on the expiration or termination of this Agreement.

	9.	 	USE OF TRADEMARKS AND MARKETING.

	 	9.1	 	License Grant. Sprint grants to Retailer a non-exclusive license to use and
display the trademarks provided to Retailer in the Sprint Branding Guidelines
(“Marks”), and updated by Sprint from time to time, for purposes consistent with this
Agreement. Retailer will not assign or sublicense any right or interest in the Marks
without the prior written consent of Sprint.

	 	9.2	 	Restrictions on Use. Retailer must not use the Marks as, or incorporate any of
the Marks into, its:

	 	(A)	 	trade name;

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	 	(B)	 	domain name;

	 	(C)	 	website metatag or similar programming code;

	 	(D)	 	“vanity” telephone numbers; or

	 	(E)	 	phone or directory-assistance listings.

	 	9.3	 	Ownership of the Marks. Sprint and its parent and affiliated companies own all
right, title and interest in the Marks and the goodwill associated with the Marks.
Retailer acquires no rights in the marks except those limited rights expressly granted
under this Agreement. Any goodwill from Retailer’s use of the Marks will inure to
Sprint’s benefit. Retailer must not, directly or indirectly, contest the validity of
the Marks or Sprint’s rights in the Marks. Retailer must not register, or attempt to
register, the Marks or any confusingly similar variation of the Marks in any form.

	 	9.4	 	Enforcement and Defense.

	 	(A)	 	Sprint Controls Enforcement. Retailer must promptly notify
Sprint of any infringement or unauthorized use of the Marks in any form.
Sprint, in its sole discretion, will determine how it will respond. Retailer
will not enforce any rights in the Marks against any third party without the
prior written consent of Sprint, which Sprint may withhold in its sole
discretion.

	 	(B)	 	Sprint Controls Defense. Sprint will defend and settle any
trademark-infringement claim against the Marks at Sprint’s expense. Sprint
may terminate Retailer’s license to use any or all of the Marks in order to
settle any the claim. Retailer will not defend the claims without the prior
written consent of Sprint, which Sprint may withhold in its sole discretion.

	 	(C)	 	Sprint Controls Registration. Sprint will be solely
responsible for and will file, prosecute and maintain any and all trademark,
service mark, trade name, domain name and related applications and
registrations for the Marks, in its sole discretion.

	 	(D)	 	Participation by Retailer. Sprint will have the right to direct
and control, in its sole discretion, any negotiation, administrative
proceeding, or litigation involving the Marks, including (without limitation)
Retailer’s claims, appearance, defense or other participation. Any proceedings
handled by Sprint will be at Sprint’s expense, and Sprint will have the right
to collect any damages, fines or other monetary awards paid and to enforce any
equitable relief granted in connection therewith.

	 	(E)	 	Best Efforts. Retailer will use best efforts to cooperate with
Sprint’s efforts under this Section 9.4, at Sprint’s expense, including without
limitation making personnel available to testify and providing relevant
documentation and information.

	 	9.5	 	Quality Control. Retailer must:

	 	(A)	 	maintain a consistently high quality for the Products and
Services offered in connection with the Marks;

	 	(B)	 	adhere to the trademark usage guidelines provided by Sprint to
Retailer and other specific quality control standards that Sprint may from time
to time communicate to Retailer;

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	 	(C)	 	comply with all applicable laws and regulations governing the
operation of the Retailer’s business and Retailer’s use of the Marks;

	 	(D)	 	not combine the Marks with other marks to create a new unitary mark;

	 	(E)	 	not alter or modify the Marks in any way;

	 	(F)	 	on Sprint’s request, submit representative samples of
Retailer’s use of the Marks to Sprint; and

	 	(G)	 	promptly notify Sprint of any known, suspected or potential
violation of this Section 9.

	 	9.6	 	Sprint’s Prior Approval. Sprint will have the right of prior approval, which
Sprint may withhold in its sole discretion, with respect to:

	 	(A)	 	each form of use of the Marks; and

	 	(B)	 	the use of the Marks in any advertisements or promotions for
the Sprint Services or Products.

	 	9.7	 	Advertising by Retailer. Retailer is solely responsible for compliance with
all laws and regulations that apply to its advertising. Sprint’s approval in Section
9.6(B) above is limited to the use of Sprint’s Marks In Retailer’s advertising, and
does not imply or convey that Retailer’s advertising complies with applicable laws or
regulations.

	 	9.8	 	Marketing Materials. Sprint will provide a reasonable amount of point-of-sale
marketing materials, including coverage maps and rate plan brochures (collectively,
“Marketing Materials”). Retailer will make the current version of the Marketing
Materials available to Customers at all times. Retailer will not use Marketing
Materials that have expired, or that Sprint requests Retailer to stop using. Retailer
will not make any changes to the Marketing Materials or create its own Marketing
Materials without Sprint’s prior written approval. Sprint owns all intellectual
property rights, including copyrights, in the Marketing Materials, and Sprint grants
Retailer a non- exclusive, limited right to use and display the Marketing Materials
only for purposes consistent with this Agreement.

	 	9.9	 	Identification of Retailer. Retailer will identify itself at all times by its
own name, and may not identify itself as Sprint or any of Sprint’s affiliates. In
connection with its relationship to Sprint, Retailer may only identify itself as an
authorized representative that sells Sprint Services and Products.

	 	9.10	 	Press Releases. Retailer will not issue press releases about Sprint, its
Products, Services or Customers, or using the Sprint Marks except with the prior
written approval of Sprint.

	10.	 	REPRESENTATIONS AND WARRANTIES.

	 	10.1	 	Authority. Each party represents and warrants that it has full authority to
perform its obligations under this Agreement and the person executing this Agreement
has the authority to bind it. Retailer represents and warrants that Retailer’s exact
legal name, type of organization and jurisdiction of organization are correctly set
forth in the recitals to this Agreement.

	 	10.2	 	Performance. Retailer represents and warrants that it will perform its
obligations under this Agreement in a legal, ethical and professional manner.

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	 	10.3	 	No Conflicts. Retailer represents and warrants that it is not subject to any
limitation or restriction that would prohibit or restrict Retailer from entering into
this Agreement or performing any of its obligations under this Agreement.

	 	10.4	 	Review of Agreement. Retailer represents that it has carefully reviewed
this Agreement and has had enough time to consult with a lawyer, accountant, or other
professional advisor, if it wanted. Retailer represents that, if it did not use a
professional advisor, it is satisfied in relying on its own education, experience,
and skill in evaluating the merits of and entering into this Agreement.

	11.	 	LIMITATION OF LIABILITY.

	 	11.1	 	General Non-liability of the Parties. EXCEPT FOR A PARTY’S INDEMNIFICATION
OBLIGATIONS IN THIS AGREEMENT, OR ANY CLAIMS RESULTING FROM A PARTY’S BREACH OF ITS
OBLIGATIONS UNDER SECTIONS 8 — CONFIDENTIALITY, 7 — PRIVACY, OR 9 — TRADEMARKS, IN NO
EVENT WILL EITHER PARTY BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR OTHER
MONETARY LOSS ARISING FROM THIS AGREEMENT.

	 	11.2	 	Special Non-liability of Sprint. IN ADDITION TO THE LIMITATION OF LIABILITY IN
SECTION 11.1 ABOVE, IN NO EVENT WILL SPRINT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT
LIMITATION, LOST PROFITS OR OTHER MONETARY LOSS, ARISING OUT OF THE PERFORMANCE,
FAILURE TO PERFORM OR POOR PERFORMANCE OF THE SPRINT SERVICES, WHETHER OR NOT ANY OF
THE PERFORMANCE MATTERS OR CAUSES ARE WITHIN SPRINT’S CONTROL OR DUE TO NEGLIGENCE OR
OTHER FAULT ON THE PART OF SPRINT, ITS AGENTS, AFFILIATES, EMPLOYEES OR OTHER
REPRESENTATIVES.

	12.	 	INDEMNIFICATION.

	 	12.1	 	General Indemnification. Each party will indemnify, defend and hold the other
party, its officers, directors, employees, affiliates, agents, subcontractors,
successors and assignees harmless against any liability for any Claims brought by
third parties arising out of:

	 	(A)	 	the negligent, grossly negligent or intentional misconduct or
omission by the indemnifying party or its officers, directors, employees,
affiliates, agents, subcontractors, successors and assignees under this
Agreement, except to the extent caused by the negligent, grossly negligent or
intentional misconduct or omission of the indemnified party or except to the
extent disclaimed by Sprint in Section 11.2 above or in Section 10 of Exhibit
B; or

	 	(B)	 	a material breach of this Agreement.

	 	12.2	 	Indemnification by Retailer. Retailer will indemnify, defend and hold Sprint,
its officers, directors, employees, affiliates, agents, subcontractors, successors and
assignees harmless against any liability for any Claims brought by third parties
arising out of:

	 	(A)	 	any act or omission by Retailer or its officers, directors,
employees, affiliates, agents, subcontractors, successors and assignees under
this Agreement in advertising Sprint’s Products or Services or in making a
solicitation of, calling on or making a sale to a Customer, including without
limitation misrepresentations;

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	 	(B)	 	unauthorized use, misuse or modification of Sprint’s Marks by
Retailer or its officers, directors, employees, affiliates, agents,
subcontractors, successors and assignees under this Agreement;

	 	(C)	 	breach of a representation or warranty by Retailer or its
officers, directors, employees, affiliates, agents, subcontractors, successors
and assignees under this Agreement;

	 	(D)	 	any violation of law by Retailer or its officers, directors,
employees, affiliates, agents, subcontractors, successors and assignees under
this Agreement; or

	 	(E)	 	any act or omission by Retailer or its officers, directors,
employees, affiliates, agents, subcontractors, successors and assignees under
this Agreement that results in a loss or unauthorized disclosure or use of
Sprint Information.

	 	12.3	 	Indemnification by Sprint. Sprint will indemnify, defend and hold Sprint,
its officers, directors, employees, affiliates, agents, subcontractors, successors
and assignees harmless against any liability for any Claims brought by third parties
arising out of:

	 	(A)	 	any act or omission by Sprint or its officers, directors,
employees, affiliates, agents, subcontractors, successors and assignees under
this Agreement in advertising Sprint’s Products or Services or in making a
solicitation of, calling on or making a sale to a Customer, including without
limitation misrepresentations;

	 	(B)	 	breach of a representation or warranty by Sprint or its
officers, directors, employees, affiliates, agents, subcontractors, successors
and assignees under this Agreement;

	 	(C)	 	any violation of law by Sprint or its officers, directors,
employees, affiliates, agents, subcontractors, successors and assignees under
this Agreement; or

	 	(D)	 	any act or omission by Sprint or its officers, directors,
employees, affiliates, agents, subcontractors, successors and assignees under
this Agreement that results in a loss or unauthorized disclosure or use of
Sprint Information.

	 	12.4	 	Procedures.

	 	(A)	 	Conditions for Indemnification. The indemnification
obligations under this Agreement will not apply unless the party claiming
Indemnification:

	 	(1)	 	promptly notifies the indemnifying party in
writing of the Claim;

	 	(2)	 	permits the indemnifying party to assume and
control the defense of the Claim, except for Claims against Sprint for
Retailer’s or its Subcontractors violations or alleged violations of
law, for which Sprint will control the defense of the Claim;

	 	(3)	 	cooperates with the investigation and defense
of the Claim by the indemnifying party; and

	 	(4)	 	does not enter into a settlement of the Claim
without the indemnifying party’s consent, except Sprint reserves the
right to enter into a settlement at its sole discretion if Retailer
fails to defend a Claim for which it has an indemnification obligation
to Sprint.

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	 	(B)	 	Separate Counsel Permitted. The indemnified party may employ
separate counsel and participate in the defense of the Claim. Separate counsel
will be at the expense of the indemnified party, unless the indemnifying party
fails to defend the indemnified party after receiving notice of the Claim.

	 	(C)	 	Failure to Defend. If the indemnifying party fails to defend or
settle a Claim to the reasonable satisfaction of the other party within a
reasonable amount of time, then the indemnified party may elect counsel to
represent it. The indemnifying party will be solely responsible for the
payment or reimbursement (at the indemnified party’s option) of reasonable
attorneys fees and costs incurred in defending or settling that Claim and for
all liability arising from that Claim.

	 	12.5	 	Survival. This indemnity continues in effect after this Agreement’s
termination or expiration.

	13.	 	TERM AND TERMINATION.

	 	13.1	 	Term of the Agreement. The initial term of this Agreement is 1 years from the
Effective Date, and the Agreement will automatically renew for 1 year periods after the
expiration of the initial term unless either party:

	 	(A)	 	gives the other party written notice of non-renewal at least
30 days before end of the then-current term; or

	 	(B)	 	terminates the Agreement under this Section 13.

	 	13.2	 	Termination for Convenience. Either party may terminate this Agreement for
any reason on 30 days written notice to the other party.
	 
	 	13.3	 	Immediate Termination for Cause by Sprint. Sprint may terminate the RETAILER
Agreement for cause immediately on written notice to RETAILER if RETAILER:

	 	(A)	 	Materially misrepresents the Sprint Services, the Service Offer
or the Products to Customers or potential Customers;

	 	(B)	 	intentionally falsifies information on any order submitted to
Sprint for activation, including by or through fraudulent means (e.g. false
representation of the identity of the Customer);

	 	(C)	 	fails to meet the minimum performance requirements set out in
Exhibit D for 6 months based on a rolling average, or any 3 non-consecutive
calendar quarters in the course of this Agreement, or fails to meet any
Retailer Program Requirements set out in Exhibit D at any time.

	 	(D)	 	misuses or modifies any Marks, uses any Marks without the
prior written consent of Sprint, or otherwise materially breaches a provision
of Section 9;

	 	(E)	 	defaults on any obligation set forth in Sections 8 —
Confidentiality or 7 — Privacy of this Agreement;

	 	(F)	 	closes its business;

	 	(G)	 	fails to pay any amounts when due;

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	 	(H)	 	assigns, transfers, or attempts to assign or transfer this
Agreement, or any portion of this Agreement, without the prior written consent
of Sprint;

	 	(I)	 	subcontracts or attempts to subcontract, any of its duties
under this Agreement without the prior written consent of Sprint; or

	 	(J)	 	fails to comply with any civil or criminal laws, ordinances,
rules or regulations, including without limitation those relating to health,
safety, employment, environmental, regulation and taxation.

	 	13.4	 	Termination for Cause by Sprint — Cure Period. Retailer has no right to cure
any breach of this Agreement listed in Section 13.3 above. For all other breaches,
Retailer has 30 days after receiving written notice from Sprint to cure the breach in
that notice to Sprint’s satisfaction. If Retailer fails to cure that breach, Sprint may
terminate the Agreement for cause at the end of the cure period.

	 	13.5	 	Other Remedies for Default. In addition to the right to terminate this
Agreement for cause, Sprint reserves all other rights and remedies it may have in law
or in equity for a breach of this Agreement by Retailer.

	 	13.6	 	Termination Date and Notice. A party may exercise its right to terminate this
Agreement, or give notice of non-renewal, by giving the other party written notice
stating the effective date of termination. Termination is effective as of 11:59 p.m.
Eastern Time (daylight or standard, as applicable) on the termination date specified in
the termination notice.

	14.	 	Effect of Termination.

	 	14.1	 	Effect on Compensation — Compensation Ceases. If this Agreement is terminated
for any reason or expires without renewal, Sprint will pay Retailer Commissions
actually earned prior to the termination or expiration of the Agreement after all
offsets and chargebacks Sprint is entitled to have been deducted.

	 	14.2	 	Duties on Termination or Expiration. On the termination or expiration of this
Agreement, Retailer will:

	 	(A)	 	immediately cease identifying itself as an authorized
representative of Sprint, including using best efforts to immediately cease all
related sales efforts, remove signs containing Sprint’s Marks and replace
business cards referring to Retailer or its employees, agents or subcontractors
as an authorized representative of Sprint;
	 
	 	(B)	 	promptly notify all members of its staff to immediately cease all Sprint-related sales
efforts;
	 
	 	(C)	 	promptly return or destroy, as directed by Sprint, all Sprint Customer Records and lists of
Sprint Customers to Sprint including any copies; and
	 
	 	(D)	 	promptly return or destroy, as directed by Sprint, all unused Marketing Materials, all
merchandising displays, all training manuals, policy manuals or written materials supplied by
Sprint including any copies.

	15.	 	ASSIGNMENT. This Agreement may be freely assigned by Sprint to any successor of it or to any
other firm or entity capable of performing its obligations under this agreement. Sprint relied
upon the financial, business and personal reputation of Retailer and its management in
deciding to enter into this Agreement with Retailer. Neither this Agreement, nor any right or
obligation of

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	 	 	Retailer may be transferred, assigned or encumbered by Retailer without Sprint’s prior
written approval, which Sprint may withhold at its sole discretion, except that Retailer
may, without the consent of Sprint, assign the Agreement to a controlled subsidiary or a
purchaser of all or substantially all of Retailer’s assets used in connection with
performing this Agreement, provided that Retailer guarantees the performance of and causes
the assignee to assume in writing all obligations of the assignor under this Agreement..
Retailer may not change its name, type of organization or jurisdiction of organization
without the prior written approval of Sprint, which Sprint may withhold at its sole
discretion. Any proposed transferee must meet with the Sprint’s approval and must agree to
execute the Sprint’s then current form of this Agreement. Any transfer, assignment or
encumbrance without Sprint’s prior written approval will not be honored by Sprint and will
be void. Subject to the restrictions against assignment contained in this sub-section, this
Agreement will bind and inure to the benefit of the successors and assigns of the parties

	16.	 	DISPUTE RESOLUTION. All Disputes arising from or related to this Agreement will be resolved
according to the terms and conditions set forth in Exhibit G.

	17.	 	MISCELLANEOUS

	 	17.1	 	Governing Law. This Agreement is governed by the laws of the Commonwealth of
Virginia, regardless of conflicts of law provisions.

	 	17.2	 	Independent Contractor. Retailer is an independent contractor and has no
express or implied right or authority to assume or create any obligation on behalf of
Sprint, or represent that it has any right or authority to do so. Retailer has not paid
any fee for this Agreement or for the right to solicit subscriptions for Sprint
Services. Retailer is not required to purchase any products from Sprint for the
operation of business under this Agreement. The parties do not intend to create an
agency, franchise, dealership, employment, partnership, landlord-tenant, or joint
venture relationship, or any other relationship to Sprint than that
of an authorized
representative for the limited purposes described in this Agreement. Retailer does not
have, nor may it hold itself out as having, the power to make contracts in the name of
or binding on Sprint, nor does Retailer have the power to pledge credit or extend
credit in the name of Sprint.

	 	17.3	 	Compliance with Law. Sprint and Retailer will each comply with all applicable
federal, state, county and local laws, rules, regulations and orders that apply to the
performance of its obligations under this Agreement. Retailer will not cause Sprint to
violate any applicable law.

	 	17.4	 	Notice. All notices and inquires required or permitted to be given under
this Agreement will be in writing addressed as listed below and delivered by certified
United States mail, hand or overnight courier (with receipt from courier) charges
prepaid. All notices will be effective on the date deposited to the delivery method,
even if refused by the receiving party.

	 	 	 	 	 	 	 
	 

	 	Notice Addresses:	 	 	 	 
	 
	 	 	 	 	 	 
	 	 	If to Sprint:	 	If to Retailer:
	 
	 	 	 	 	 	 
	 	 	 	 	 
	 
	 	 	 	 	 	 
	 	 	 	 	 
	 
	 	 	 	 	 	 
	 	 	 	 	 
	 

	 	Attn: Vice President- National Retail
	 	Attn:	 	 
	 

	 	 	 	 	 	 
	 

	 	Sprint Indirect Distribution	 	 	 	 
	 
	 	 	 	 	 	 
	 

	 	with a copy to:	 	 	 	 
	 

	 	Sprint Nextel	 	 	 	 

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	2001 Edmund Halley Dr	 	 	 	 
	 

	Reston, VA 20191	 	 	 	 
	 

	Attn: Counsel — Indirect Sales	 	 	 	 

	 	17.5	 	Force Majeure. Neither party is liable for failure to perform its obligations under this
Agreement due to causes beyond its control, including acts of God (e.g., fire, flood or
other catastrophes); any law, order, regulation or request of any government, or of
any civil or military authority; national emergencies, insurrections, riots, wars, or
strikes, lock-outs, work stoppages, or other labor difficulties. The party suffering a
force majeure event will use commercially reasonable efforts to remove the force
majeure event.
	 
	 	17.6	 	Headings. The headings contained in this Agreement are for reference purposes
only, and are not intended to describe, interpret, define or limit the scope, extent or
intent of the Agreement or any provision of the Agreement.
	 
	 	17.7	 	Severability. If any provision of this Agreement is held invalid, illegal or
unenforceable in any respect, the provision will be treated as severable, and will not
affect the validity, legality or enforceability of the remainder of the Agreement.
	 
	 	17.8	 	No Waiver. No waiver of any term or condition of this Agreement, either generally or
in a particular instance, will be effective unless the waiver is in writing and signed by
an authorized person of the party against which the waiver is being asserted. If a
written waiver of a term or condition is limited to a particular instance, then nothing in
that waiver will preclude the party from later enforcement of that term or condition.
Either party’s failure to require the performance of any of the terms or conditions of
this Agreement will not prevent the later enforcement of that term or condition, nor be
deemed a waiver of any later breach.
	 
	 	17.9	 	Entire Agreement. This Agreement, including its exhibits, constitutes the final and
full understanding between the parties and supersedes all previous agreements,
understandings, negotiations and promises, whether written or oral, between the
parties with respect to its subject matter. This Agreement is intended to
supersede all previous agreements on the same subject matter that Retailer
previously signed with a Sprint Contracting Party, including without limitation
the various versions of the Nextel Authorized Representative Agreement, the
Sprint Distribution Agreement, or the Sprint Partner Program Sales Agent
Agreement. No amendments to this Agreement will be binding on either party
unless executed by both parties in writing.

	18.	 	DEFINITIONS.

	 	18.1	 	“Claims” means all claims, complaints, proceedings, investigations or actions brought
by a third party, including any government agency or entity arising from or resulting
from activities under this Agreement, including advertising and promotional activities,
business conducted or sales made by Retailer, actual and consequential damages, and
out-of-pocket costs reasonably incurred in the defense of a claim, such as
accountants, attorneys and expert witness fees, costs of investigation and
proof of facts, court costs, other litigation expenses, travel and living expenses,
except as limited in Section 11.2 (Special Limitation of Liability for Sprint).

	 	18.2	 	“Customer” means any person or entity that subscribes to Sprint Services.

	 	18.3	 	“Dispute” means all controversies, disputes or claims of every kind and nature
arising out of or in connection with the negotiation, construction,
validity, interpretation, performance, enforcement, operation, breach,
continuance or termination of this Agreement.

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	 	18.4	 	“Effective Date” means the date the last party signs this Agreement.

	 	18.5	 	“Products” means the wireless phones, data devices, or other equipment
that are approved by Sprint for use with the Sprint Services, and the accessories
that may be used with those wireless phones, data devices or other equipment.

	 	18.6	 	“Senior Representative” means a Vice President or Owner/Proprietor of the
Retailer or person holding a position of equivalent or greater authority within
Retailer’s organization. A Senior Representative for Sprint is a Vice President.

	 	18.7	 	“Solicitation” means any invitations to bid, requests for quotations,
requests for proposals, or other binding offer submitted in response to a
solicitation issued by any Customer or potential Customer for Sprint Products and
Services, including without limitation a federal, state, or local government entity
or educational institution.

	 	18.8	 	“Sprint Affiliates/Nextel Partners” refers to the third parties not
affiliated with Sprint that offer Sprint Services outside of the geographic area
covered by this Agreement.

	 	18.9	 	“Sprint Information” means any information relating to an existing or
potential customer of Sprint that Retailer may collect or receive during the course
of this Agreement. This information may include without limitation the existing or
potential customer’s name, address, rate plan, handset type, telephone numbers,
email addresses, credit card information, CPNI (Customer Proprietary Network
Information as defined in Section 222 of the Federal Communications Act, 47 U.S.C.
section 222)
or any other information related to the quantity, technical
configuration, type, destination, location, and use of a telecommunications
service provided to the existing or potential customer, including
information contained in bills provided to the existing or potential
customer. Sprint makes no representations or warranties about Sprint
Information.

	 	18.10	 	“Sprint Services” means the communications services, regardless of
technology (e.g. COMA or IDEN wireless services or wireline services), offered by
Sprint or its affiliates or subsidiaries (except Sprint Affiliates or Nextel
Partners) under the names “Sprint PCS” or “Nextel”.

	 	18.11	 	“Subcontractor” means a third party that Retailer has entered into a
contract with (whether written or otherwise) to perform at least some of its
obligations under this Agreement.

	 	 	 	 	 	 	 
	Signed:
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	Sprint

	 	 	 	RETAILER	 	 
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Signature:

	 	 	 	Signature:	 	 
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name:

	 	 	 	Printed Name:	 	 
	 

	 	 
	 	 	 	 

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	Title:

	 	 	 	Title:	 	 
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Date:

	 	 	 	Date:	 	 
	 

	 	 
	 	 	 	 

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EXHIBIT A

RETAIL WIRELESS COMMISSION PLAN

The Parties agree this Exhibit A will provide the basic structure and form of compensation
structure envisioned by Retailer and Sprint. The Parties agree to use good faith efforts to
negotiate the final version of Exhibit A before the Closing Date. In furtherance of this
purpose, the Parties agree to use good faith efforts to negotiate the compensation structure,
which may modify or amend this Exhibit A and is not required to conform entirely to the terms
listed herein. Such compensation structure may include provisions for compensation terms
which are either not listed, or differ from, the terms in this Exhibit A.

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EXHIBIT B

WIRELESS PRODUCT PURCHASE TERMS

The terms and conditions in this Exhibit B govern the purchase of Wireless Products by Retailer
from Sprint for resale under this Agreement. Retailer has no obligation under this
Agreement to purchase Products from Sprint for the operation of business under this
Agreement. Sprint may change the terms and conditions in this Exhibit B upon 30 days
written notice to Retailer.

1. Purchase Orders. A written purchase order is required for all orders. The terms and
conditions in this Exhibit B govern with respect to all sales of Products by Sprint to Retailer,
and control and prevail over contrary terms and conditions contained in the purchase orders
submitted by Retailer. Purchase orders submitted by Retailer to Sprint will not amend, modify,
add to or detract from the terms and conditions in this Exhibit B. All purchase orders submitted
by Retailer are subject to credit approval by Sprint, and are subject to product availability.

2. Price.
Retailer may purchase Products at the prices established by
Sprint in its sole
discretion and that are in effect at the time of shipment. Sprint may charge Retailer a
reasonable handling fee for each purchase order submitted to Sprint by Retailer. Sprint may
change the prices for Products from time to time.

3. Payment Terms. Unless otherwise stated on the invoice, payment for all amounts owed to
Sprint are net 60 days from the date of the invoice in United States currency. The entire
outstanding balance due on all invoices becomes due to Company in full immediately upon default
in the payment of any invoice. Sprint may charge Retailer a late payment charge in the amount of
1.5% per month (18% annually), or such lesser amount established or required by law, on any
payment past due until such past due payment together with the late payment charge is paid in
full to Sprint. Retailer may
not offset amounts owed by Sprint to Retailer for any reason against any invoice issued by Sprint
to
Retailer.

4. Freight, Shipping & Inspections.

	 	4.1	 	Freight and Shipping. Products ordered by Retailer from Sprint will be shipped
F.O.B. Destination. Sprint will pay all freight and insurance costs incurred by Sprint
or its third party distribution services vendor in connection with the shipment of goods
to Retailer (or the approved destination point designated by Retailer).

	 	4.2	 	Ownership and Risk of Loss. Sprint will own freight in transit and will be
responsible for carriage to an approved Retailer Facility. Risk of loss and ownership
will pass to Retailer upon delivery of the Products to the approved Retailer Facility and
documented signature on the provided Transportation Carrier Delivery Receipt. Sprint is
responsible for all in-transit carrier interaction up to and including claim resolution.

	 	4.3	 	Inspections. It is the responsibility of Retailer to check the shipment and secure
written acknowledgement from the delivering carrier for any shortages, loss or damage.
Notification to Sprint of shortages, loss or damage must be made in writing to Sprint or
Sprint’s designated bulk fulfillment provider (as directed by Sprint), and must be made
within 2 business days of the receipt of the shipment by Retailer, or the Products will be
deemed accepted as of the date of receipt, and any claims for shortages, loss or damage
with respect to that delivery are waived by Retailer. Retailer must retain all packaging
when it submits a claim for shortage, loss or damage. Rejected shipments will be returned
to the address designated by Sprint via the delivering carrier. Shipments rejected for any
reason will be considered attempted Returns subject to the limitations in Section 6
(Returns) unless Retailer notifies Sprint of a shortage, loss or damage within the 2
business days, and Sprint agrees that there is an actual shortage, loss or damage to the
shipment in question.

5. Price Protection.

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	 	5.1.	 	Price Protection. Sprint offers price protection to Retailer in the form of an
account credit only on qualifying wireless telephones recently purchased by Retailer from
Sprint if the price decreases. Sprint offers no price protection for limited time special
offers which are designated at the time the special offer is introduced. Sprint offers no
price protection for accessories or other equipment Retailer may purchase from Sprint.

	 	5.2	 	Conditions for Price Protection. Price protection is available only for wireless
telephones purchased by Retailer from Sprint that meets the following conditions:

	 	(A)	 	The wireless telephones must have been purchased by Retailer
from Sprint for purposes of resale to end-user Customers for activation
pursuant to this Agreement, within the 30 days before the effective date of the
price change;

	 	(B)	 	The wireless telephones must be of the same handset model
affected by the price change;

	 	(C)	 	The wireless telephones must be new and not yet activated as of
the effective date of the price change; and

	 	(D)	 	The wireless telephones must be in Retailer’s inventory on the
effective date of the price change.

	 	5.3	 	Price Protection Claim.

	 	(A)	 	To be eligible for the price protection account credit,
Retailer must submit a written claim for price protection to Sprint via the
process provided to Retailer by Sprint.

	 	(B)	 	The price protection claim must include an on-hand inventory
report of wireless telephones, by handset model, affected by the price change
in Retailer’s inventory on the effective date of the price change, including
SIM or ESN (as applicable) and model type for each unit that Retailer is
submitting for price protection credit.

	 	(C)	 	Retailer must submit all price protection claims resulting
from a particular price change within 30 calendar days of the effective date
of that price change. Price protection claims received after that date will be
rejected. All price protection claims are subject to verification.

	 	5.4	 	Price Protection Credit Amount and Timing. Retailer will receive an account credit
for all qualifying wireless telephones submitted by Retailer for a price protection credit
in the amount of the difference between the original sales price of the wireless telephone
charged to Retailer, less the new sales price for that same handset model, not including
any special offers. The price protection account credit will be issued to Retailer’s
account within thirty 60 calendar days from the receipt of Retailer’s price protection
claim.

	6.	 	Returns.

	 	6.1	 	Wireless Telephones.

                    (A) iDEN
Wireless Telephones - Retailer may not return iDEN wireless telephones to Sprint. Any
iDEN wireless telephones eligible for warranty replacement or repair must be submitted as directed
by the original equipment manufacturer. Attempted returns will not be accepted from Retailer or
Sprint may at its option elect to keep the equipment but Retailer will not be eligible for a
credit.

                    (B) CDMA Wireless Telephones - Sprint
will accept returns of CDMA wireless phones
purchased by Retailer from Sprint subject to the conditions and limitations in this
sub-section 6.1(B).

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	 	1.	 	Retailer may not return to Sprint any CDMA wireless phone
that has been activated on Sprint’s CDMA network for more than 30 calendar
days.
	 
	 	2.	 	Retailer may not return to Sprint any CDMA wireless phone
that has been abused by Retailer or the Customer. Examples of abuse include
physical damage, and unauthorized alteration or programming.
	 
	 	3.	 	RMA Process — Retailer must make all eligible returns in
accordance with the RMA Process provided by Sprint to Retailer.
	 
	 	4.	 	Retailer must return the CDMA wireless telephones with all
accessories that come with the CDMA wireless telephones.
	 
	 	5.	 	If the return meets all of the requirements of this
sub-section 6.1(6), then Sprint will issue an account credit to Retailer for
each properly returned CDMA wireless telephones in the amount of the current
price of that CDMA wireless telephone handset model.
	 
	 	6.	 	Sprint may charge a restocking fee.
	 
	 	7.	 	Sprint will keep all improperly returned CDMA wireless
telephones, and Retailer will not be eligible for the return credit.

7. Line of Credit/Credit Application. Retailer will complete the credit application provided
by Sprint. Sprint will rely on the credit information furnished by Retailer, and Retailer’s credit
history, to determine Retailer’s maximum credit line. Retailer represents and warrants that all
information furnished on the credit application will be complete, accurate and true. Retailer
will update any information previously furnished to Sprint that later becomes incorrect or
misleading because of a change in circumstances or a material change in the business of Retailer
or Its financial condition. If Sprint determines that any statements made on the credit
application are false, incomplete or inaccurate, Sprint may declare Retailer to be in default of
this Agreement, and may exercise any remedies it has under this Agreement or at law or in equity.
The sale of Products on terms is contingent upon Sprint’s approval of Retailer’s credit
application. Sprint may require additional security from Retailer before granting Retailer a
credit line. Sprint has the right to increase, decrease or terminate Retailer’s credit privileges
at any time without prior notice to Retailer, and with or without cause. Sprint may require
Retailer to complete a new credit application from time to time.

8. Security Interest.

	 	8.1	 	Security Interest Granted. If the purchase provides for payments on credit,
Retailer grants Sprint a security interest in the Products purchased from Sprint by
Retailer, whether now owned or hereafter acquired, and any proceeds thereof to secure
payment and performance in full by Retailer of all amounts invoiced for the Products
and all other obligations of Retailer to Sprint. This Agreement constitutes a security
agreement under the Uniform Commercial Code (the “UCC”).

	 	8.2	 	UCC-1 Financing Statements. Sprint is authorized by Retailer to file UCC-1
Financing Statements and amendments thereto with the Secretary of State or other
appropriate offices, and to give notifications to third parties of Sprint’s security
interest to perfect and maintain the continuous enforceability, perfection and
priority of Sprint’s security Interest.

	 	8.3	 	Retailer’s Obligations in Support of Sprint’s Security Interest. Retailer will
sign and deliver documents, and take other actions upon Sprint’s request, required to
perfect and maintain the continuous enforceability, perfection and priority of Sprint’s
security interest. If Retailer obtains Sprint’s prior written consent as required in
this Agreement to change Retailer’s name, type of organization or jurisdiction of
organization, Retailer will cooperate with the filing of appropriate
UCC-1 Financing
Statements or amendments and take other actions upon Sprint’s request to maintain the
continuous enforceability, perfection and priority of the security interest granted by
Retailer in this Section 8.

9. Product Supply.

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	 	9.1	 	Supply of Products. Sprint will use reasonable efforts to furnish a sufficient
quantity of Products to meet the resale requirements of Retailer.

	 	9.2	 	Supply Limitation of Liability. Sprint has no liability under this Agreement
for:

	 	(A)	 	failure to deliver Products within a specified time period;

	 	(B)	 	availability or delays in delivery of Products;

	 	(C)	 	discontinuation of Products, product lines, or any part thereof
by the manufacturer; or

	 	(D)	 	the cancellation of any orders of Products by the manufacturer.

10. NO WARRANTY (PRODUCTS). SPRINT MAKES NO WARRANTIES OF ANY KIND, STATUTORY, EXPRESS OR
IMPLIED, TO RETAILER OR TO ANY OTHER PURCHASER OF THE PRODUCTS. SPRINT SPECIFICALLY MAKES NO
EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RETAILER
WAIVES ALL OTHER WARRANTIES, GUARANTEES, CONDITIONS OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY
LAW OR OTHERWISE. AR’S SOLE AND EXCLUSIVE REMEDY RELATING TO PRODUCTS IS THE REMEDY, IF ANY,
AFFORDED BY THE MANUFACTURER OF THE PRODUCTS TO RETAILER OR AR’S CUSTOMERS. SPRINT IS NOT LIABLE FOR
CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, WHETHER OR NOT OCCASIONED BY
SPRINT NEGLIGENCE AND INCLUDING, WITHOUT LIMITATION, LIABILITY FOR ANY LOSS OR DAMAGE RESULTING
FROM THE FAILURE IN THE OPERATION OF ANY PRODUCTS SOLD UNDER THIS AGREEMENT.

11. NO PATENT OR TRADEMARK INDEMNITY. SPRINT HAS NO DUTY TO DEFEND, INDEMNIFY OR HOLD HARMLESS
RETAILER FROM OR AGAINST ANY CLAIM, DEMAND OR CAUSE OF ACTION, INCLUDING ANY DAMAGES, COSTS OR
EXPENSES INCURRED BY RETAILER IN CONNECTION THEREWITH, ARISING FROM OR RELATING TO THE ACTUAL OR
ALLEGED VIOLATION OR INFRINGEMENT OF ANY PATENT, TRADEMARK, COPYRIGHT OR OTHER INTELLECTUAL
PROPERTY BELONGING TO A THIRD PARTY BY THE PRODUCTS.

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EXHIBIT C

Facility Requirements/Approved Facilities

	1.	 	List of Approved Facilities. Retailer will provide Sprint a complete list of
approved facilities quarterly, including complete address, name of store contact, and
contact phone number.
	 
	2.	 	Approval of Facilities. Retailer may only sell or solicit subscriptions under this
Agreement from a Facility that Sprint has approved in writing in advance. Sprint reserves
the right to revoke approval of a Facility for any reason and at any time. If Retailer
moves an approved Facility to a new location, Retailer must resubmit the Facility at that
new location for Sprint’s approval before Retailer may sell or solicit subscriptions under
this Agreement from that new location. Sprint’s right to approve Facilities does not imply
any assurance of the appropriateness or profitability of an approved Facility. Retailer
is not relying on Sprint’s expertise or recommendations of prospective Facilities and
relies solely on its own expertise and judgment in the selection of prospective
Facilities.
	 
	3.	 	Sprint is Not Responsible for Retailer Facilities. Sprint has no control over any
safety measures employed at any Retailer Facilities. Therefore, Sprint assumes no duties
with regard to the safety and well-being of employees, Customers and others at Retailer’s
Facilities. Retailer is solely responsible for determining and taking any action necessary
and appropriate to ensure the safety and well-being of Retailer’s employees, the customers
and others at Retailer’s Facilities.

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EXHIBIT D

Left Intentionally Blank

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EXHIBIT E

Left Intentionally Blank

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EXHIBIT F

PRIVACY — SPRINT INFORMATION

1. Compliance with Law. Retailer will comply with all U.S. laws relating to the collection,
use, access, maintenance and disclosure of Sprint Information. To the extent Retailer has access
to CPNI under this Agreement, Retailer may use CPNI only for the purpose of marketing or
providing the communications-related products and services similar to the products and services
to which the customer already subscribes. Retailer may not use, allow access to, or disclose CPNI
to any other party, unless required to make such disclosure under force of law. Retailer must
have in place and maintain appropriate protections to ensure the ongoing confidentiality of
customers’ CPNI.

2. Safeguards. Retailer is fully responsible for Sprint Information. Retailer will utilize
administrative, physical, and technical safeguards that prevent the unauthorized collection,
access, disclosure, and use of Sprint Information. These Safeguards will:

	 	2.1	 	assign random passwords and other access controls so that only
employees, representatives, agents, contractors, and Subcontractors of Retailer
who have a business need to access or use Sprint Information may access or use
it;

	 	2.2	 	encrypt Sprint Information when not directly being used by an authorized
person while on Retailer’s network and at all times while in course of transmission;

	 	2.3	 	use appropriate firewalls, virus protection and other technical safeguards
against intrusion upon, and harmful transmissions to, any network or facility on
which Sprint Information is stored;

	 	2.4	 	grant access privileges to Sprint Information only as needed by employees,
representatives, agents, contractors and Subcontractors of Retailer who have a
business need to use that information, and prompt revocation of such privileges when
no longer required; and

	 	2.5	 	train employees and other persons with access to Sprint Information in proper
security practices and procedures.

3. Notice of Security Breach. Retailer will promptly notify Sprint of any facts known to
Retailer concerning any accidental or unauthorized access, disclosure or use, or accidental or
unauthorized loss, damage or destruction of Sprint Information by any current or former employee,
representative, contractor, Subcontractor or agent of Retailer or by any other person or third
party. Retailer will fully cooperate with Sprint in the event of any accidental or unauthorized
access, disclosure or use, or accidental or unauthorized loss, damage or destruction of Sprint
Information by any other person or third party, to limit the unauthorized access, disclosure or
use, seek the return of any Sprint Information, and assist in providing notice if requested by
Sprint.

4. Disclosure of Sprint Information. Retailer will not disclose Sprint information to any
person unless Sprint has given its prior written consent to the disclosure. Before disclosing
Sprint Information to any person, Retailer must ensure that that person is bound by the same
obligations as Retailer under this Agreement, including the obligation to protect Sprint
Information that also is classified as CPNI. In the event that Retailer receives a request to
disclose Sprint Information through legal process, such as a private party subpoena or a
subpoena, warrant or other process from a governmental authority, Retailer will:

	 	4.1	 	notify Sprint as soon as practicable of the request so that Sprint at its
option may seek a protective order or take other action to prevent or limit such
disclosure; and

	 	4.2	 	cooperate with Sprint’s efforts to obtain a protective order or
other reasonable assurance to preserve the confidentiality of the Sprint
Information.

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5. Return of Sprint Information. Retailer will return, or at Sprint’ selection, destroy
(and certify the destruction in writing) all Sprint Information upon the termination or
expiration of this Agreement, or earlier if requested to do so in writing by Sprint.

6. Privacy Exhibit and Annual Certification. Retailer will certify annually its continued
compliance with all of the obligations in Sprint’s Privacy Policy, this Exhibit F and the related
provisions in the Agreement. The annual certification form and certification process will be
provided to Retailer by Sprint.

7. Audits and Corrective Action Plans. In addition to any other rights of Sprint under this
Agreement, if any audit under this Agreement identifies a customer privacy related failure in
any of Retailer’s privacy or confidentiality obligations, Retailer will promptly develop a
corrective action plan in cooperation with Sprint. This plan is subject to Sprint’s
approval. Retailer will implement this plan at its sole expense, if

	 	7.1	 	any audit shows that Retailer has failed to perform any of its
obligations under this Section; or

	 	7.2	 	Sprint notifies Retailer in writing of its breach of its privacy
obligations under this Agreement.

8. Miscellaneous. The acts or omissions of Retailer and anyone with which it is associated
(like its employees, representatives, affiliates, agents, contractors, Subcontractors, and their
employees) are Retailer’s acts or omissions. The rights and obligations in this Exhibit F and any
other provision in the Agreement that is reasonably necessary to enforce them, will survive the
termination or expiration of this Agreement for any reason. The provisions of this Exhibit F
control if they conflict with any other provision in the Agreement. Because a breach of any Sprint
Information provision may result in irreparable harm to Sprint, for which monetary damages may not
provide a sufficient remedy, Sprint may seek both monetary damages and equitable relief.

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EXHIBIT G

DISPUTE RESOLUTION

	1	 	Dispute Resolution. All Disputes under this Agreement are subject to the following dispute
resolution process. Only a Senior Representative may initiate, respond to, negotiate, resolve
or otherwise direct the resolution of a Dispute.

	 	1.1	 	Negotiation. A Senior Representatives will first attempt to negotiate a
resolution to the Dispute.

	 	(A)	 	Notice of the Dispute. The disputing party initiates negotiations
by providing written notice to the other party, explaining the subject of the
Dispute and the relief requested.

	 	(B)	 	Procedures. The party receiving a notice of Dispute must respond
in writing within 30 calendar days with a statement of its position on, and
recommended resolution of, the Dispute. If the Dispute is not resolved by this
exchange of information, the Senior Representatives of each party will meet
(either by phone, or, if agreed to, in person,) at a mutually agreeable time
and place within 60 calendar days of the date of the initial notice and
thereafter as often as they reasonably deem necessary in order to exchange
relevant information and perspectives and to attempt to resolve the Dispute.

	 	(C)	 	Participants in the Negotiations. Senior Representatives will
negotiate the Dispute. If necessary, non-Senior Representatives of the RETAILER
or Sprint may, upon the request and at the direction of a Senior
Representative, participate in the resolution of a Dispute.

	 	(D)	 	Failure of Negotiation. If the Dispute is not resolved within 90
calendar days of the date of the disputing party’s initial notice, or if the
Senior Representatives fail to meet within 60 calendar days of the date of the
initial notice, either party may initiate non-binding mediation of the Dispute
as specified below.

	 	1.2	 	Mediation. If a Dispute is not resolved through negotiation in accordance
with this Agreement, either party may submit the Dispute for mediation under the
Commercial Mediation Procedures and Rules of the American Arbitration Association
(AM).

	 	(A)	 	Conduct of Mediation.

	 	(1)	 	Governing Rules. The Commercial Mediation Procedures and Rules of the American Arbitration
Association (“AAA”) will govern the selection of a mediator and the conduct of the mediation,
subject to this Agreement.

	 	(2)	 	Mediation Briefs. Mediation briefs or statements not
to exceed 15 pages will be submitted to the Mediator.

	 	(3)	 	Additional Rules for Mediation. Unless the parties
both agree otherwise, the mediation:

	 	(a)	 	will last no longer than one business day;

	 	(b)	 	must be attended by a Senior
Representative of each party who may bring counsel and/or other
representatives of the party; and

	 	(c)	 	will take place in New York, New York,
unless an alternative location is agreed upon by the parties.

	 	(B)	 	Costs of Mediation. Each party will bear one-half of the cost of
the fees and expenses of the mediation. Each party will bear all its own (and
their advisors’) costs and fees incurred initiating, preparing, and presenting
its case with respect to the mediation.

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	 	(C)	 	Failure of Mediation. If the Dispute is not resolved through
mediation, the mediation will be terminated by a written declaration of the
mediator that the Dispute has not been resolved.

	 	1.3	 	Arbitration. No party may commence arbitration until a Dispute has been
subject to both negotiation and mediation in accordance with this Agreement. Either
party may initiate arbitration with respect to a Dispute by filing a written demand
for arbitration pursuant to the Wireless Industry Arbitration Rules of the AAA at any
time after the 45th calendar day following the date that a request for mediation of
such Dispute was first submitted, or, if earlier, the date that mediation is
terminated. This applies to all causes of action, whether nominally a “claim”,
“counterclaim”, or “cross-claim”, arising under common law or any state or federal
statute. The mediation may continue after the commencement of arbitration if the
parties so desire.

	 	(A)	 	Identification and Location of Arbitrators. Unless otherwise
agreed by the parties, Arbitration will be conducted by a panel of three
arbitrators in New York, New York. All three arbitrators will be “neutrals,”
and the parties will select arbitrators in accordance with the Wireless
Industry Arbitration Rules of the AAA.

	 	(B)	 	Conduct of Arbitration. The arbitration will be governed by the
Wireless Industry Arbitration Rules of the AM, except as otherwise set forth in
Section 1.3 to this Exhibit G.

	 	(C)	 	Scope of Discovery. Except as stated in this Agreement, all
discovery will be governed by the Federal Rules of Civil Procedure. Discovery
will include the request for and production of documents, depositions and
interrogatories as specified below.

	 	(1)	 	Depositions. Depositions are limited to no more than 3
fact depositions per party for a period of no more than 4 hours each.

	 	(2)	 	Expert Witnesses. Each party may have up to 2 expert
witnesses and depositions of experts, in addition to the 3 fact
depositions above, for 4 hours of testimony each, to be preceded by the
expert’s written report to comply with Fed.R.Civ.P.26 (a){2)(B}.

	 	(3)	 	Interrogatories. Interrogatories will be limited in
scope for the purpose of identifying persons with knowledge of facts
relevant to the Dispute; and requesting specification of damages.

	 	(4)	 	Production of Documents. Requests for production of
documents will be limited to a one-time request and will only seek
documents related to the specific subject matter of the Dispute.

	 	(5)	 	Settlement of discovery disputes. Any issues
concerning discovery upon which the parties cannot agree will be submitted
to the arbitration panel for determination.

	 	(D)	 	Award. The arbitration panel will, upon the concurrence of at
least 2 of its 3 members, have the authority to render an appropriate decision
or award, including the power to grant all legal remedies consistent with the
terms of this Agreement and the law in the Commonwealth of Virginia. The
arbitration panel will have no power to award punitive damages of any kind, or
damages that are prohibited elsewhere in this Agreement. The binding or
preclusive effect of any award will be limited to the actual Dispute arbitrated,
and to the parties, and will have no collateral effect on any other dispute or
claim of any kind whatsoever. Within 30 calendar days of the conclusion of the
arbitration, the arbitrators will prepare in writing and provide to the parties
the award, including factual findings and the reasons on which the award is
based.

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	 	(E)	 	Motions to Dismiss/Summary Judgment. The arbitrators are
empowered and encouraged, under appropriate circumstances, to grant motions to
dismiss or motions for summary judgment, applying standards under the Federal
Rules of Civil Procedure and the Federal Rules of Evidence.

	 	(F)	 	No Change of Venue/Forum. Neither party will seek a transfer of
venue or forum.

	 	(G)	 	Costs. Each party will bear one-half of the costs of the fees
and expenses of the arbitrators. Each party will bear all its own (and their
advisors’) costs and fees incurred initiating, preparing, and presenting its
case with respect to the arbitration.
	 
	 	(H)	 	Arbitration is Confidential. The arbitration, along with all filings and decisions, will
be confidential except as necessary to enforce the award.

2 Waiver of Rights. Sprint and Retailer each waive:

	 	2.1	 	their rights to litigate Disputes in court, except as set forth in Section
4 of this Exhibit G below;
	 
	 	2.2	 	to receive a jury trial; and

	 	2.3	 	to participate as a plaintiff or as a class member in any claim on a class
or consolidated basis or in a representative capacity.

3. No Class Action Arbitration. Sprint and Retailer both agree that any arbitration will only
be conducted on an individual basis and that if it is determined, despite the clear and
unambiguous intent of the parties as stated in this Agreement, to permit arbitration other than on
an individual basis, such arbitration will immediately be terminated and neither party will be
under any obligation to continue in such arbitration. In the case of such termination, or if the
arbitration clause is deemed inapplicable or invalid, or otherwise is deemed to allow for
litigation of disputes in court, Sprint and Retailer both waive, to the fullest extent allowed by
law, any right to pursue or participate as a plaintiff or a class member in any claim on a class
or consolidated basis or in a representative capacity.

4. Injunctive Relief. Notwithstanding
anything to the contrary herein, if Sprint determines,
in its sole discretion, that it may suffer irreparable harm as a
result of Retailer’s breach, or
threatened breach, of this Agreement, then Sprint may, without complying with any other dispute
resolution procedures in this Exhibit G seek injunctive relief from a court of competent
jurisdiction.

5. Survival. The provisions of Exhibit G will continue in full force and effect subsequent to
and notwithstanding the expiration or termination of this Agreement.

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EXHIBIT G

INSURANCE REQUIREMENTS

1. RETAILER will provide and maintain at its own expense the following insurance against
liability arising in any way out of this Agreement:

	 	1.1	 	Commercial General Liability insurance (including but not limited to,
contractual liability insurance) with a limit of $1,000,000 for anyone occurrence,
$2,000,000 General Aggregate;
	 
	 	1.2	 	Workers’ Compensation in compliance with the laws of the state(s) where
operations occur, with Employers Liability insurance in the amount of $1,000,000 each
accident, $1,000,000 by Disease each employee and $1,000,000 by
Disease, Policy limit;
	 
	 	1.3	 	Business Automobile Liability insurance covering all vehicles used in
connection with the Agreement with a combined single limit of $1,000,000;
	 
	 	1.4	 	Umbrella form excess liability insurance with limits of at least
$5,000,000, and
	 
	 	1.5	 	“All-risk” property insurance (including transit coverage) to cover the
full value of all Sprint property in the care, custody and control of Retailer.
	 
	 	1.6	 	All policies will be “occurrence” form.

2. All insurance policies will be issued by companies licensed or authorized to transact
business in the
state(s) where operations will occur and who hold a current rating of at least A-, VII according to
A.M. Best. Sprint, its directors, officers, partners, affiliates, subsidiaries and employees
will be named as additional insureds on all liability insurance policies required in this
agreement. Sprint will be listed as a loss payee as its interests apply on the all-risk
policy. Each insurance policy will contain a waiver of subrogation in favor of Sprint. Each
insurance policy will contain a clause requiring that the insurer endeavor to give Sprint at
least 30 days prior written notice of cancellation, and Retailer will immediately notify
Sprint of any reduction or possible reduction in the limits of any the policy where the
reduction, when added to any previous reduction, would reduce coverage below the limits
required under this Agreement. Retailer’s insurance will be primary for services/work provided
under this agreement while Sprint’s insurance will be excess and non-contributory to any
insurance coverage provided by the Retailer.

3. RETAILER will provide proof of insurance either in the form of a Certificate of Insurance
(ACORD form 25S or equivalent) or a web based Memorandum of
Insurance. Retailer will provide this
proof within 15 days of signing this Agreement and again within 15 days of the renewal or
replacement of each policy. All certificates of insurance will be addressed to the address
designated by Sprint:

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CONFIDENTIAL TREATMENT REQUESTED UNDER

C.F.R. SECTIONS 200.80(b)(4), 200.83 AND 230.406.

[*****] INDICATES OMITTED MATERIAL THAT IS THE

SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST

FILED SEPARATELY WITH THE COMMISSION.

THE OMITTED MATERIAL HAS BEEN FILED

SEPARATELY WITH THE COMMISSION.

Exhibit 10.67

IT MASTER SERVICES AGREEMENT

     This INFORMATION TECHNOLOGY (IT) MASTER SERVICES AGREEMENT is made as of                     , 2008, (the
“Effective Date”) between SPRINT SOLUTIONS, INC., a Delaware corporation acting as contracting
agent on behalf of Sprint Communications Company L.P. and other applicable Sprint affiliated
entities providing the Products and Services (“Sprint”) and NEWCO LLC, a Delaware limited liability
corporation (“NewCo”).

BACKGROUND

     Sprint and other entities have entered into a Transaction Agreement and Plan of Merger having
an Execution Date of                     , 2008 (the “TAPM”).

     Pursuant to the TAPM, NewCo will be formed and Sprint desires to enter into this Agreement
with NewCo to provide, or cause to be provided, to NewCo for the consideration specified in this
Agreement, certain services on the terms and conditions described in this Agreement.

     In consideration of the mutual terms and conditions of this Agreement, the parties agree as
follows:

     1. General

          (a) Definitions. Terms used in this Agreement with initial capital letters have the meanings
set forth or cross-referenced below.

“Affiliate” means, with respect to any Person, any other Person directly or indirectly Controlling
or Controlled by or under direct or indirect common Control with that Person.

“Agreement” is defined in Section 1(b) below.

“Competitor of Sprint” means any of the following (including any Controlled Affiliate of the
following and any successor (whether by merger, operation of law or otherwise) to any of the
following or any of their Controlled Affiliates): AT&T Inc., Verizon Communications Inc., and
Verizon Wireless.

“Control” (including the correlative terms “controlling”, “controlled by” and “under common control
with”) means the possession, directly or indirectly, of the power to direct or cause the direction
of the management and policies of a legal entity, whether through the ownership of voting
securities, by contract or otherwise.

“Controlled Affiliate” of any Person means:

          (i) each direct or indirect Subsidiary of that Person and of that Person’s parent company,

          (ii) any Affiliate of the Person that the Person (or its parent) can directly or indirectly
unilaterally cause to take or refrain from taking any of the actions required, prohibited or
otherwise restricted by this Agreement; and

          (iii) such Person’s parent.

“Execution Date” is as defined in the TAPM.

SPRINT CONFIDENTIAL INFORMATION — RESTRICTED

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“Fair
Market Value” (or “FMV”) [*****].

“Fully
Allocated Cost” (or “FAC”) [*****].

“Group” means either the Sprint Group or the NewCo Group, as the context requires.

“Midpoint or MP” is an amount equal to the (FMV +FAC)/2 or as otherwise agreed to in writing
between the parties

“NewCo Group” means at any given time, NewCo Corporation and all Persons in which NewCo
Corporation is the owner, directly or indirectly, of at least 50% of the Person’s Voting Stock.

“Person” means an individual, a general or limited partnership, a corporation, a trust, a
joint venture, an unincorporated organization, a limited liability entity, any other entity or
governmental authority.

“Platform” means a hardware architecture or software framework (including application frameworks),
that allows software to run.

“Sprint Group” means, at any given time, Sprint and all Persons in which Sprint is the owner,
directly or indirectly, of at least 50% of the Person’s Voting Stock; except that it does not mean
NewCo or any member of the NewCo Group.

“Sprint Cost(s)” means any out of pocket costs (with no mark-up) payable or incurred by Sprint that
would otherwise not have occurred were it not for the services requested by and provided to NewCo.

“Third Party” means any Person other than a member of a Group.

          (b) Services. Sprint will provide, or cause to be provided, certain services (“Services”), which may include
but not be limited to the list of Services Applications as referenced in Schedule A attached to
NewCo on a non-exclusive basis, and subject to validation, by the Parties, of the Applications to
be made available to Newco, under the terms and conditions of this Agreement and any Statement of
Work (as defined below) (this Agreement and all attached Statements of Work are collectively
referred to as the “Agreement”). “Statement of Work” or “SOW” means an agreed document between the
parties defining the scope of Services to be provided by Sprint. Each Statement of Work
specifically incorporates the terms of this Agreement. The terms and conditions of this Agreement
control if there is any conflict or inconsistency between the terms and conditions of a Statement
of Work and the terms and conditions of this Agreement (excluding for this purpose the Statement of
Work). Both Parties acknowledge that the OSS platform as listed on Schedule A will likely not be
migrated to NewCo. The basic form of SOW to be utilized under this Agreement is set forth in
Schedule B, and shall be modified to take into account the various forms of Services to be provided
by Sprint, including but not limited to:

               1. NewCo-owned Hardware and Software platforms (transferred from Sprint) with data center
services (facilities and labor) provided by the Sprint data centers;

               2. Shared Platforms using co-mingled platforms of NewCo and Sprint; or

               3. Sprint-owned Hardware and Software platforms.

          (c) Performance. Sprint will perform all Services in accordance with the terms and conditions of this
Agreement, including, without limitation, the requirements, order of performance and delivery dates
specified in each Statement of Work. Sprint must devote the time, effort and resources to the
performance of the Services as are necessary to accomplish the tasks as specified in the
Statement of Work in a timely and professional manner. Sprint may call on the expertise or
assistance of its subsidiaries, affiliates, subcontractors or consultants listed in any Statement
of Work in the performance of the Services, and will substitute or add any subsidiaries,
affiliates, subcontractors or consultants only

SPRINT CONFIDENTIAL INFORMATION — RESTRICTED

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with prior written consent of NewCo; and further provided that Sprint will at all times remain responsible for the fulfillment of its obligations
under this Agreement, notwithstanding the performance of the obligations by another person. Sprint
will discontinue the use of subcontractors or consultants providing a Service promptly at the
written request of NewCo. NewCo will be responsible for any early termination or similar fees that
Sprint owes to the subcontractor or consultant in respect of Services provided by the subsidiary,
affiliate, subcontractor or consultant to NewCo that are terminated at the request of NewCo.

          (d) Additional Services. From time to time after the date hereof, and until the expiration of
the Term, or a termination in accordance with Section 16 below is effective, NewCo may identify
additional services which NewCo desires for Sprint to provide to NewCo (“Additional Services”). In
such event, NewCo may request in writing that Sprint provide the Additional Services. The request
must set out in reasonable detail the Additional Services being requested. Within a reasonable
time period, but not to exceed thirty days, after receiving the request, Sprint will either prepare
and distribute to NewCo a draft Statement of Work in respect of the Additional Services or deliver
a notice to NewCo indicating Sprint’s reasons for declining to provide the Additional Services. In
the event that Sprint does not respond to such request within thirty days, then such request is
deemed to be declined. In all cases, Sprint will cooperate with NewCo and, taking into account any
restrictions in any underlying vendor agreements or licenses used by Sprint to support the
provision of Services, will act in good faith in determining whether, and on what terms, Sprint
will provide the Additional Services. The foregoing notwithstanding, NewCo is not obligated to
first make request to Sprint before NewCo may secure services from Third Parties, and Sprint will
have no obligation to agree to execute a Statement of Work to provide Additional Services. On
execution of a Statement of Work for Additional Services, the Additional Services will be added to
and considered as part of the Services.

          (e) Modification of Services. Sprint may request the consent of NewCo to the modification of
any Service by sending to NewCo a proposed change request for the revised Service. NewCo must
provide any objections to the requested modification within 20 days of receipt of the proposed
change order. The parties must cooperate and act in good faith in negotiating the change request.
Except as otherwise provided for in this Agreement or in any Statement of Work, NewCo is not
obligated to agree to accept the change request.

          (f) Third Party Software Licenses. NewCo acknowledges that the parties have attempted to
identify in the applicable Statement of Work any software licensed to Sprint by Third Parties that
is required to provide the Services and any amounts payable in order to permit Sprint to use such
software to provide the Services to NewCo. The foregoing notwithstanding, if any Third Party
software that is required to provide the Services is not identified in the applicable Statement of
Work, or the amount of any consideration payable in order to permit Sprint to use the software to
provide the Services is not accurately reflected in the applicable Statement of Work, then Sprint
will provide NewCo with at least 30 days prior written notice of any additional consideration
payable to the licensor of the software. NewCo will then have the option to (i) procure its own
license to the software (and obtain consents for Sprint to access the software to perform the
Services) at NewCo’s own expense or (ii) authorize Sprint to incur the required additional
consideration on its behalf and at NewCo’s expense. If NewCo does not agree to either (i) or (ii)
above, Sprint will not be required to provide the Services for which the Third Party licenses are
required.

          (g) Exclusions. Exhibit T to the TAPM, “Intellectual Property Rights Agreement,” will control
the following transactions, which are not within the scope of this Agreement: (i) assignment of
Proprietary Sprint Group Software and Proprietary Information and Materials to NewCo Group; (ii)
Sprint Group Software Licenses granted to NewCo Group, and Licenses granted to NewCo Group for
Proprietary Information and Materials; and (iii) Software Licenses granted to Sprint Group, and
Licenses

SPRINT CONFIDENTIAL INFORMATION — RESTRICTED

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granted to Sprint Group for Proprietary Information and Materials (terms with initial
capital letters have the meanings set forth in Exhibit T).

     2.  Financial Terms

          (a) Fees and Invoices

               (i) Fees. “Fees” shall mean the fees payable by NewCo to Sprint hereunder in consideration of
Sprint’s provision of the Services, as specified in, and calculated pursuant to, any SOW. Certain
Fees will vary depending upon whether a given Platform is migrated from Sprint to NewCo, as further
described in (ii) and (iii) below. All other Fees will be negotiated in good faith by the parties
for the Services and deliverables described in each SOW. The Fees specified in any SOW will be
reviewed and reassessed on an annual basis beginning on the third anniversary of the TAPM closing
date, or earlier if the agreed to migration period for a migrated Platform, as outlined in Schedule
A, expires. Any disputes regarding such review of the Fees will be resolved in accordance with
Section 5, Dispute Resolution. To the extent the Services and deliverables fall into one of
the categories below, the Fees are to be structured as follows:

                    (A) NewCo-owned Hardware and Software platforms with data center services (facilities and
labor) provided by the Sprint data centers — Fees are to compensate Sprint for the shared
infrastructure Services.

                    (B) Shared Platforms using co-mingled platforms of NewCo and Sprint — Fees are to compensate
Sprint for the shared infrastructure Services.

                    (C) Sprint-owned Hardware and Software platforms — Fees are to compensate Sprint for the
Sprint provided infrastructure Services.

                    (D) Miscellaneous Services — Fees are to compensate Sprint for the Sprint provided
infrastructure services or shared infrastructure Services, as applicable.

               (ii) Fees — Migrated Platforms. The parties will act in good faith to establish and
prioritize a timeline for the migration of those Platforms, as referenced Schedule A, and NewCo
will make commercially reasonable efforts to migrate these Platforms within the Initial Term of
this Agreement, and the Parties will use the following methodology to determine Fees:

                    (1) Fees will generally be equal to Sprint Cost to provide the Service to NewCo during the
migration period for each Platform.

                    (2) Where Sprint provides internal resources solely to support a NewCo migration requirement
(i.e., there is no Sprint requirement for the Service) Fees will be charged to NewCo on a time and
materials basis with no mark-up.

                    (3) Where Sprint must obtain vendor services and deliverables to provide the Services, the
Fees will be the total amounts charged to Sprint, and will be passed through to NewCo with no
mark-up.

                    (4) After the end of the agreed migration period for each migrated Platform, Sprint may, in
Sprint’s sole discretion, increase the Fees above Fair Market Value as an incentive for NewCo to
migrate off a given Platform or Platforms.

SPRINT CONFIDENTIAL INFORMATION — RESTRICTED

4

 

               (iii) Fees — Platforms not Migrated. For Platforms that will not be migrated, Fees will be
equal to the Midpoint value of the Services and deliverables provided to NewCo by Sprint.

               (iv) Invoices. The charges for the Services are set out in the applicable Statement of Work. Sprint must
submit in writing to NewCo, no more than once per month, a single invoice covering all amounts
payable for the Services rendered during the billing period covered by the invoice. The invoices
will contain a detailed description of the Services rendered during the previous month, the charges
payable by NewCo in respect of these Services and the method used to calculate the invoiced
amounts. NewCo will pay all undisputed invoiced charges in full promptly on receipt of each
invoice, but in no event later than 45 days after receipt of the invoice. NewCo will give Sprint
written notice of any disputed charges within 90 days of the due date for payment of the disputed
charges, along with a detailed description of the nature of the dispute. Sprint will notify NewCo
of its determination regarding disputed charges within 30 days after receipt of the applicable
dispute notice and description from NewCo, and will demand payment or credit NewCo’s account, as
appropriate, within the 30-day period. Any dispute under this Section 2(a) will be
resolved in accordance with the dispute resolution provisions of Section 5. NewCo will pay
Sprint the lesser of a 1.5% monthly fee, or up to the maximum interest charge allowed by law, on
all undisputed past due invoices, which 1.5% monthly fee will be applied to the time period during
which past due amounts are undisputed. In addition, Sprint may take other action to compel payment
of undisputed past due amounts, including suspension or termination of Services, but only after
giving written notice in accordance with Section 17, Notice, to NewCo of the
undisputed past due amounts, and failure of NewCo to pay the undisputed past due amounts within the
20 day period following the date that such notice was deemed provided under Section 17.
Sprint acknowledges that any suspension or termination of Services would cause significant business
interruption to NewCo and thus Sprint agrees to make commercially reasonable efforts to resolve any
such non-payment of undisputed past due amounts prior to any suspension or termination of Services.
Sprint’s acceptance of late or partial payments is not a waiver of its right to collect the full
amount due. NewCo’s payment obligations include late charges and third party collection costs
incurred by Sprint, including, but not limited to, reasonable attorneys’ fees, if NewCo fails to
cure its breach of any payment terms.

          (b) Non-Income Taxes. In addition to the charges for Services, NewCo must pay Sprint an amount equal to all Non-Income
Taxes incurred in connection with the provision of Services. Notwithstanding the foregoing, each
party is also responsible for (i) Taxes chargeable or assessed with respect to its own employees or
agents and (ii) all real and personal property Taxes imposed on software and equipment it owns,
except in the case of both (i) and (ii) to the extent such employees or such property is devoted to
providing Services to NewCo. NewCo will advise Sprint if it determines that any Services are
exempt from taxation and the parties will use reasonable efforts to mitigate any applicable Taxes.
For purposes of this Agreement, “Non-Income Taxes” shall mean all Taxes except income and franchise
Taxes and “Tax” shall mean all forms of taxation or duties imposed, or required to be collected or
withheld, including charges, together with any related interest, penalties or other additional
amounts.

          (c) Expense Reimbursement. Except to the extent provided otherwise in the Statement of Work, NewCo will reimburse Sprint
for all reasonable, undisputed expenses for travel, meals and lodging incurred by Sprint in the
performance of its obligations under this Agreement. The charges for which reimbursement is sought
must be estimated in advance by Sprint and such estimate must be agreed to by NewCo in writing.
Expenses must be in compliance with Sprint’s employee expense policies, found at:
http://webcon.corp.sprint.com/webcon/llisapi.dll?func=doc.Fetch&nodeid=2914488.

Expenses will be charged at cost with no mark-up. Sprint will maintain documentation of expenses
incurred and will retain copies of invoices or receipts for expenses in accordance with its
established expense policy. Sprint will make copies of all documentation and receipts that it
retains available to

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NewCo upon request. Sprint will bill NewCo monthly for expenses as they
accrue. The parties may specify any additional limitations or other requirements related to the
reimbursement of expenses in the applicable Statement of Work. It is acknowledged and agreed that
if Sprint is reasonably required to incur expenses beyond the limitations set forth in a Statement
of Work to provide the Services, then Sprint will be excused from performing the Services until the
expense limitation is removed or changed as mutually agreed, provided that Sprint will give NewCo
reasonable notice of the need to exceed any such limitation prior to suspension of any of the
Services.

          (d) Records.

               (i) Sprint Records. Sprint must maintain complete and accurate records to substantiate
Sprint’s charges billed under this Agreement. Unless otherwise specified in a Statement of Work,
Sprint will retain such records for a period at least as long as the period for which Sprint
maintains comparable records for its own account, which period must be at least as long as may be
required by law.

               (ii) NewCo Records. NewCo must maintain complete and accurate records to substantiate NewCo’s
compliance with software licensing terms of this Agreement and any Statement of Work. Unless
otherwise specified in a Statement of Work, NewCo will retain such records for a period at least as
long as the period for which NewCo maintains comparable records for its own account, which period
must be at least as long as may be required by law.

          (e) Audits.

               (i) NewCo Audit — Charges. NewCo and its authorized agents, at NewCo’s expense, and subject to
obligations of confidentiality as set forth in this Agreement, certain Third Party provider
restrictions, or as otherwise provided by law, will be allowed access to Sprint’s records to
conduct an audit of the charges to NewCo, on prior written request during normal business hours
during the term of this Agreement and during the respective periods in that Sprint is required to
maintain the records under Section 2(d) above. Access to the records will be made at the
location where the records are normally maintained. If an audit discloses any error in favor of
Sprint, Sprint will, within 10 Business Days of the over-billing notice, reimburse NewCo for the
over-billing plus interest at a rate of 1% per month for the period of time between the date the
overpayment was made and the date Sprint reimburses NewCo.

               (ii) Sprint Audit — Software. In addition to the rights and obligations of the parties under
Section 1(f) (Third Party Software Licenses), Sprint may, at Sprint’s expense and upon
reasonable prior written request, no more than once per year, for the purpose of verifying NewCo’s
compliance with the requirements of this Agreement, (or more frequently or as otherwise required by
agreement between Sprint and a Third Party, or as required by Sprint’s internal audit policy), (A)
inspect NewCo’s books and/or records pertaining to the use of the software and the payment of
license fees payable hereunder; (B) inspect and review the computer(s) which NewCo has installed and/or
uses the software; and (C) inspect and review NewCo’s networks and/or computer system on which the
software could be installed or stored. Notwithstanding the foregoing, NewCo acknowledges and agrees
that Sprint may require validation of asset counts (e.g., software licenses and servers) for
operational purposes (e.g., end of life and currency upgrade projects) and/or for financial
purposes (e.g., budget planning and quarterly true-ups with third party vendors) that will require
either NewCo’s self-certification of asset counts and/or an audit by Sprint. In these instances,
Sprint agrees to provide NewCo with at least thirty days advance notice of its request; however,
NewCo agrees to use commercially reasonable efforts to comply when Sprint reasonably requests an
accelerated response. Such request will outline the reasons necessitating the self-certification
and/or audit. NewCo agrees to comply with such request, and the parties will mutually schedule any
required audit. If an audit reveals the NewCo has underpaid fees to

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Sprint, NewCo will be invoiced for such underpaid fees based upon Sprint’s vendor price list in effect at the time the audit is
completed.

     3. Term

          (a) Term. This Agreement will become effective as of the date signed below by all parties (the
“Effective Date”), and will continue for 5 years (the “Initial Term”). NewCo has the right,
subject to Section 16(c) below, to renew this Agreement for one additional 5 year term (the
“Renewal Term”) upon written notice to Sprint of its intent to renew at least 60 days before the
expiration of the then-current term. No Additional Services SOWs will be accepted by Sprint after
the expiration of the Term, or a termination in accordance with Section 16 below is
effective. The Initial Term, the Renewal Term and all early termination rights set forth in this
Agreement are referred to as the “Term.” This subsection is subject to the early termination rights
stated elsewhere in this Agreement or other term periods identified in any attachment or related
Statement of Work.

          (b) SOWs Continue in Effect. Notwithstanding the expiration of the Term or an early
termination of this Agreement, for any outstanding SOW, the terms of this Agreement will continue
in effect until the SOW is fulfilled or terminated.

     4. Confidential Information. Except with the prior consent of the disclosing party,
each party must: (i) limit access to the Confidential Information to its employees, agents,
representatives, subcontractors and consultants who have a need-to-know; (ii) advise its employees,
agents, representatives, subcontractors and consultants having access to the Confidential
Information of the proprietary nature thereof and of the obligations set forth in this Agreement;
and (iii) safeguard the Confidential Information by using a reasonable degree of care to prevent
disclosure of the Confidential Information to Third Parties, but at least that degree of care used
by that party in safeguarding its own similar information or material, but in any event, all such
safeguarding actions to be, at a minimum, in compliance with all applicable laws. These
confidentiality obligations do not apply to the extent that (a) the information is in the public
domain through no fault of the non-disclosing party, (b) the information has been disclosed by the
disclosing party to Third Parties without similar confidentiality obligations attached to the
disclosure or (c) the disclosure of the information is required by judicial or administrative
process or by law and the party has used commercially reasonable efforts to allow the disclosing
party to intervene before the disclosure. “Confidential Information” means any information marked,
noticed, or treated as confidential by a party that the party holds in confidence, including all
trade secret, technical, business, network or systems information, or other information, including
CPNI and other customer and client information, however communicated or disclosed, relating to
past, present and future research, development and business activities.

     5. Dispute Resolution

          (a) General. Except as provided in Section 5(d) below, any controversy or claim arising out of or
relating to this Agreement, or the breach thereof, must first be attempted to be settled by good
faith efforts of the parties to reach mutual agreement, and second, if mutual agreement is not
reached to resolve the dispute, by final, binding arbitration as set out in Section 5(c)
below.

               (i) If there is a dispute between the Parties regarding the calculation of FMV, the Parties
will make good faith efforts to resolve the dispute based on a review of actual price estimates
from two or more established information technology services vendors. If the Parties are unable to
resolve such dispute in accordance with Section 5(b) below, then either party may invoke
the appraisal process in Subsection 5(a)(iv) below.

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               (ii) If there is a dispute between the Parties regarding the calculation of FAC, the Parties
will make good faith efforts to resolve the dispute based on a review of the elements of the cost
calculation as described in the definition of FAC above. If the Parties are unable to resolve such
dispute, then the dispute will be addressed in accordance with this Section 5 (excluding
Section 5(a)(iv).

               (iii) Any other disputes between the Parties regarding Fees will be addressed in accordance
with this Section 5 (excluding Section 5(a)(iv).

               (iv) Fair Market Value Appraisal Process. Either party may invoke the appraisal process
described in this provision. The party seeking an FMV appraisal will engage an independent
valuation expert from the American Society of Appraisers, the National Association for Certified
Valuation Analysts, or a Certified Public Account with a Business Valuation Analyst accreditation
or any other independent third party appraiser as may be mutually agreed upon by the parties. If
the other party believes such appraisal to be unreasonable, it has the right to engage a separate
appraiser from the same set of organizations. If these independent valuations differ by more than
15%, a third appraisal will be jointly commissioned and the average of the three independent
appraisals will be considered binding. If the initial two appraisals do not differ by more than
15%, the average of the two will be presumed to represent fair market value for purposes of this
Agreement.

          (b) Initial Resolution. Subject to Section 5(e), a party that wishes to initiate the dispute resolution
process must send written notice to the other party with a summary of the controversy and a request
to initiate these dispute resolution procedures. On receipt of the notice, the parties will first
seek agreement through discussions among the directors specified in the applicable Statement of
Work for a minimum of 10 days. If no agreement is reached by the directors during that period, the
parties will continue to seek agreement through discussions among the vice presidents of the
relevant operating divisions of each company (or such other persons as specified in the applicable
Statement of Work) for a minimum of 15 days. If no agreement is reached by the vice presidents
during that period, the parties will continue to seek agreement through discussions among
individuals of each company at the Chief Operating Officer level or higher for a minimum of 15
days. The individuals specified above may utilize other alternative dispute resolution procedures
to assist in the negotiations to the extent mutually agreed to between such persons.

          (c) Arbitration. (i) If a dispute has not been resolved by the parties following exhaustion of the procedures
set forth in Section 5(b), either party may demand arbitration by sending written notice to
the other party. The arbitration will be conducted in accordance with the arbitration rules
promulgated under the CPR Institute for Dispute Resolution’s (“CPR”) Rules for Non-Administered
Arbitration of Business Disputes then prevailing. To the extent that the provisions of this
Agreement and the prevailing rules of CPR conflict, the provisions of this Agreement will govern.
The arbitrator(s) will be required to furnish, promptly upon conclusion of the arbitration, a
written decision, setting out the reasons for the decision. The arbitration decision will be final
and binding on the parties, and the decision may be enforced by either party in any court of
competent jurisdiction. Each party will bear its own expenses and an equal share of the expenses
of the third arbitrator and the fees, if any, of the CPR. The prevailing party will be entitled to
reasonable legal fees and costs, including reasonable expert fees and court or arbitration costs.
If the prevailing party rejected a written settlement offer that exceeds the prevailing party’s
recovery, the offering party will be entitled to its reasonable legal fees and costs.

          (d) Injunctive Relief. The foregoing notwithstanding, each party will have the right to seek
injunctive relief in any court of competent jurisdiction with respect to any alleged breach by the
other party of Section 4 hereof or any agreement regarding confidential information
contained in any Statement of Work. Such remedy will not be exclusive and will be in addition to
any other remedy that a party may have as a result of any such breach.

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          (e) Materiality Threshold. With respect to disputes for charges under any Statement of Work,
no dispute may be initiated by a party pursuant to this Section 5 unless the amount in
dispute is at least $1,000 in regard to any individual Statement of Work or at least $10,000 in the
aggregate (calculated on a monthly basis).

     6. Relationship of Parties

          (a) Independent Contractors. Sprint is an independent contractor in the performance of its obligations under this
Agreement. Neither party has any authority to bind the other party or its affiliates with respect
to Third Parties.

          (b) No Performance. Neither party undertakes by this Agreement or any Statement of Work to conduct the business or
operations of the other party. Nothing contained in this Agreement or any Statement of Work is
intended to give rise to a partnership or joint venture between the parties or to impose on the
parties any of the duties or responsibilities of partners or joint ventures.

     7. Force Majeure

          Neither party will be in default of its obligations under this Agreement for any delays or
failure in performance resulting from any cause or circumstance beyond the party’s reasonable
control as long as the non-performing party exercises commercially reasonable efforts to perform
its obligations in a timely manner. If Sprint incurs travel, meals or lodging expenses in order to
provide Services in a force majeure situation and such expenses exceed the expense authorization
limits in Section 2(c) but are otherwise reasonable in light of the circumstances, Sprint
will not be required to obtain prior approval of such expenses in order to obtain reimbursement for
such expenses from NewCo. If any such occurrence prevents Sprint from providing any of the
Services, Sprint must cooperate with NewCo in obtaining, at NewCo’s sole expense, an alternative
source for the affected Services, and NewCo is released from any payment obligation to Sprint with
respect to the Services during the period of the force majeure. If a force
majeure condition continues to prevent a party from performing for more than 60 consecutive
days, then the other party may terminate the applicable Statement of Work.

     8. Indemnification 

          (a) Indemnification by Sprint. Sprint will indemnify and defend NewCo, and each member of NewCo’s Group, and each of their
respective directors, officers, agents and employees, and each of the heirs, executors, successors
and assigns of any of the foregoing (each, a “NewCo Indemnitee”) from and against all claims,
damages, losses, liabilities, costs, expenses, reasonable attorney’s fees, and court or arbitration
costs (“Losses”) arising out of a claim by a Third Party against a NewCo Indemnitee to the extent
resulting from or alleged to have resulted from any act or omission of Sprint under or related to
this Agreement. Sprint’s obligations under this section will be reduced, but only to the extent
that the infringement or violation is caused by (i) Sprint’s implementation of specifications that
were provided or requested by NewCo into the Services and such infringement or violation would not
have occurred but for Sprint’s implementation of such specifications, or (ii) NewCo’s continued use
of infringing Services after Sprint provides reasonable notice to NewCo of the infringement and
provides to NewCo non-infringing substitute Services of substantially the same functionality and
quality or, if Sprint does not have a commercially reasonable substitute available, has allowed
NewCo to terminate without any early termination liability. For any third party claim that Sprint
receives, or to minimize the potential for a claim, Sprint may, at its option and expense:

               (1) procure the right for NewCo to continue using the Services; or

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               (2) replace or modify the Services with comparable Services, without material impact on the
features, functionality or pricing of the Services and without material impact on Sprint’s ability
to meet all agreed service levels for the Services; or

               (3) if the remedies stated in clauses (1) and (2) above are not available on commercially
reasonable terms, terminate the Services on reasonable prior notice to NewCo (without the
imposition of any early termination penalties on NewCo) and Sprint and NewCo will negotiate,
pursuant to Section 5, to reach a written agreement on what, if any, monetary damages (in
addition to Sprint’s obligation to defend the claim and pay any damages and attorneys’ fees as
required above in this Section 8(a)) are reasonably owed by Sprint to NewCo as a result of
NewCo no longer having use of the Services; such damages include, but are not limited to, the
reasonable costs incurred by NewCo in finding services to replace the Services being terminated.

          (b) Indemnification by NewCo. NewCo will indemnify and defend Sprint, and each member of Sprint’s Group, and each of their
respective directors, officers, agents and employees, and each of the heirs, executors, successors
and assigns of any of the foregoing (each, a “Sprint Indemnitee”) from and against all Losses
arising out of a claim by a Third Party against a Sprint Indemnitee to the extent resulting from or
alleged to have resulted from any act or omission of NewCo under or related to this Agreement.

          (c) Intellectual Property Indemnification. Sprint will indemnify and defend the NewCo from
and against all Losses arising out of any claim by a Third Party that the deliverables under a
Statement of Work and any resulting use or sale of any deliverables constitutes an infringement of
any patent, trademark or copyright or the misappropriation of any trade secret. Sprint’s
obligations under this Section 8(c) will not apply to the extent that the infringement or
violation is caused by:

               (i) modification to a deliverable by NewCo if the modification was not reasonably contemplated
by the parties and the infringement or violation would not have occurred but for that modification;

               (ii) the combination of a deliverable by NewCo with other Third Party products if the
combination was not reasonably contemplated by the parties and the infringement or violation would
not have occurred but for that combination;

               (iii) detailed specifications (e.g. specifying lines of code, as opposed to mere functional
specifications for which NewCo is not responsible) that were required by NewCo, if the infringement
or violation would not have occurred but for those detailed product specifications; or

               (iv) NewCo’s continued use of infringing software after Sprint provides NewCo with reasonable
advance written notice of the infringement and provides non-infringing replacement software to
NewCo at no charge.

          (d) Indemnification Procedures.

               (i) The party seeking indemnification (the “Indemnitee”) must give the party from which
indemnification is sought (the “Indemnitor”) prompt notice when it comes to the Indemnitee’s
attention that the Indemnitee has suffered or incurred, or is reasonably likely to suffer or incur,
any Losses for which it is entitled to indemnification. The notice will include, when known, the
facts constituting the basis for the Third Party claim in reasonable detail. Failure by the
Indemnitee to so notify the Indemnitor will not relieve the Indemnitor of any liability under this
Agreement except to the extent that the failure prejudices the Indemnitor in any material respect.

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               (ii) An Indemnitor may elect to defend (and, unless the Indemnitor has specified any
reservations or exceptions, to seek to settle or compromise), at the Indemnitor’s own expense and
by the Indemnitor’s own counsel any Third Party claim. Within 30 days of receipt of the notice (or
sooner, if the nature of the Third Party claim so requires), Indemnitor will notify Indemnitee, in
writing, whether Indemnitor will assume responsibility for defending the Third Party claim, which
election will specify any reservations or exceptions. If after notice from the Indemnitor of its
election to assume the control of the defense the Third Party claim, the Indemnitee is advised by
counsel that because of the facts underlying, or defenses related to the Third Party claim there is
or is reasonably likely to develop a conflict of interest for counsel representing both the
Indemnitor and Indemnitee in the Third Party claim, then the Indemnitee may select and retain
separate counsel, the reasonable fees and expenses of which will be paid by the Indemnitor. If no
conflict of interest exists or is likely to develop, the Indemnitee shall nevertheless have the
right to select and retain separate counsel but the fees and expenses of that counsel will be the
expense of the Indemnitee. In either case, the Indemnitee and its counsel will be allowed to
participate in (but not control) the defense, compromise or settlement of the Third Party claim.
The Indemnitor will not have the right to admit liability on behalf of the Indemnitee and will not
compromise or settle a Third Party claim without the express prior written consent of the
Indemnitee unless the compromise or settlement solely involves the payment of money by the
Indemnitor. If the Indemnitor has elected to assume the defense of the Third Party claim, but has
specified, and continues to assert, any reservations or exceptions in the notice, then, in any
case, the reasonable fees and expenses of one separate counsel for all Indemnitees will be borne by
the Indemnitor.

               (iii) If an Indemnitor elects not to assume responsibility for defending a Third Party claim
or fails to notify an Indemnitee of its election as provided in Section 8(d)(ii), the
Indemnitee may defend the Third Party claim at the cost and expense of the Indemnitor.

               (iv) Unless the Indemnitor has failed to assume the defense of the Third Party claim in
accordance with the terms of this Agreement, no Indemnitee may settle or compromise any Third Party
claim without the consent of the Indemnitor.

               (v) No Indemnitor will consent to entry of any judgment or enter into any settlement of the
Third Party claim without the consent of the Indemnitee if the effect thereof is to permit any
injunction, declaratory judgment, other order or non-monetary relief to be entered, directly or
indirectly, against any Indemnitee.

     9. Warranties

          (a) Mutual Representations and Warranties.

               (i) Each party represents and warrants to the other party that (1) it is validly existing, in
good standing, and is qualified to do business in each jurisdiction where it will conduct business
under this Agreement; (2) the signing, delivery and performance of this Agreement by the party has
been properly authorized; and (3) no claims, actions or proceedings are pending or, to the
knowledge of the party, threatened against or affecting the party that may, if adversely
determined, reasonably be expected to have a material adverse effect on the party’s ability to
perform its obligations under this Agreement.

               (ii) Each party represents and warrants to the other party that the execution, delivery, or
performance of this Agreement will not (1) violate any existing law, regulation, order,
determination or award of any governmental authority or arbitrator, applicable to the party; and
(2) violate

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or cause a breach of the terms of the party’s governing documents or of any material
agreement that binds the party.

          (b) General Warranties. Sprint warrants that (i) the Services will be provided in a
workmanlike manner; and (ii) Sprint will use an adequate number of personnel to perform the
Services and the personnel utilized by Sprint will possess suitable training, education, experience
and skill to perform the Services. Any additional warranties regarding the Services and associated
deliverables will be negotiated and addressed in the applicable SOW.

          (c) Disclaimer of Warranties. EXCEPT AS OTHERWISE STATED IN THIS AGREEMENT OR EXCEPT FOR ANY
EXPRESS WARRANTIES AGREED TO IN A STATEMENT OF WORK, SPRINT MAKES NO WARRANTIES EXPRESS OR IMPLIED,
IN CONNECTION WITH ANY GOODS OR SERVICES PROVIDED TO NEWCO UNDER THIS AGREEMENT.

     10. Limitation of Liability

          (a) Direct Damages. In no event will a party’s aggregate liability for direct damages for
breach of this Agreement exceed the higher of $10 million, or the total Fees payable by NewCo to
Sprint under this Agreement during the 12 months prior to the month in which the event giving rise
to liability occurred, except that this limitation on liability will not apply to any damages
resulting from:

(i) Losses for which a party has an obligation of indemnity under this
Agreement;

(ii) damages resulting from any act or omission of a party that constitutes
gross negligence, willful misconduct or fraud; or

(iii) damages resulting from any breach of Section 4 (Confidential
Information) or Section 8 (Indemnification) of this Agreement by a party.

          (b) Consequential Damages. Neither party will be liable to the other for consequential, indirect or punitive damages for
any cause of action, whether in contract, tort or otherwise, except for:

               (i) Losses for which a party has an obligation of indemnity under this Agreement; or

               (ii) damages resulting from a breach of Section 4 (Confidential Information) of this
Agreement by a party; or

               (iii) reasonable attorney’s fees incurred in order to enforce the other party’s obligations
under Section 8 of this Agreement.

Consequential damages include, but are not limited to, lost profits, lost revenue, and lost
business opportunities, whether the other party was or should have been aware of the possibility of
these damages.

     11. Assignment

          This Agreement is binding on, inures to the benefit of, and is enforceable by Sprint, NewCo, the
members of their Groups (so long as they remain in the Group and thereafter as provided in this
Agreement), and their respective successors, legal representatives and permitted assigns, in
accordance with this Section 11. Except as provided in Section 1(c), no assignment
of this Agreement or

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of any rights or obligations under this Agreement, in whole or in part, may be
made by either party without the prior written consent of the other party, except that either party
may (i) assign this Agreement to any member of its Group (but only for so long as the assignee
remains a Group member) or (ii) assign this Agreement to a successor entity that results from a
merger, acquisition or sale of all or substantially all of the party’s assets. Such a delegation
does not relieve the delegating party of its obligations under this Agreement. Any attempted
assignment without the required consent is void.

     12. Compliance with Laws

          Sprint and NewCo must each comply with the provisions of all applicable federal, state, and
local laws, ordinances, regulations and codes (including procurement of required permits or
certificates) in fulfillment of their obligations under this Agreement.

     13. Mutual Cooperation

          (a) Mutual Cooperation. The parties and their respective subsidiaries, affiliates,
subcontractors and consultants providing or receiving services under this Agreement must cooperate
with each other in connection with the performance of the Services under this Agreement, including
producing on a timely basis all Confidential Information that is reasonably requested with respect
to the performance of Services and the transition of Services at the end of the term of this
Agreement, except that the cooperation must not unreasonably disrupt the normal operations of the
parties and their respective subsidiaries and affiliates.

     (b) SOX Access.

               (i) If requested by NewCo, Sprint will permit NewCo reasonable access, upon reasonable
advance notice, to Sprint’s books, records, accountants, accountants’ work papers, personnel and
facilities for the purpose of NewCo’s testing and verification of the effectiveness of Sprint’s
controls with respect to the Services as is reasonably necessary to enable the management of NewCo
to comply with its obligations under §404 of the Sarbanes Oxley Act of 2002 and the rules and
regulations of the Securities and Exchange Commission promulgated thereunder (collectively, “SOX
§404”) and to enable NewCo’s independent public accounting firm to attest to and report on the
assessment of the management of NewCo in accordance with SOX §404 and Auditing Standard No.2, as
adopted by the Public Company Accounting Oversight Board (“Auditing Standard No. 2”), or as
required by NewCo’s external auditors. In lieu of providing such access, Sprint may, in its sole
discretion, instead furnish NewCo with a type II SAS 70 report. Sprint is not required to furnish
NewCo access to any information other than information that relates specifically to the Services.

               (ii) Without limiting the generality of, and in order to give effect to, the foregoing
provisions of Section 13(b)(i): 

                    (A) the Parties will cooperate to identify the significant processes of NewCo for purposes of
Auditing Standard No. 2 and used by Sprint in connection with the provision of the Services to
NewCo under this Agreement;

                    (B) Sprint will develop and maintain comprehensive procedures to adequately test, evaluate
and document the design and effectiveness of its controls over its significant processes;

                    (C) in the event any deficiencies are found as a result of the testing, Sprint and NewCo will
cooperate in good faith to develop and implement commercially reasonable action plans and
timetables to remedy such deficiencies and/or implement adequate

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compensating controls;

                    (D) in connection with providing the access contemplated by Section 13(b)(i), Sprint
will cooperate and assist NewCo’s auditors in performing any process walkthroughs and process
testing that such auditor may reasonably request of the significant processes; and

                    (E) in the event that Sections 13(b)(ii)(A)-(D) do not reasonably enable NewCo to
comply with its obligations under SOX §404 and enable NewCo’s registered public accounting firm to
attest to and report on the assessment by the management of NewCo in accordance with SOX §404 and
Auditing Standard No. 2, then upon reasonable notice, NewCo will be permitted to conduct, at its
own expense, an independent audit of Sprint’s controls with respect to the Services solely to the
extent necessary to accomplish such purpose or purposes.

     14. Permits

          Unless otherwise specifically provided for in this Agreement, Sprint must obtain and keep in
full force and effect, at its expense, any permits, licenses, consents, approvals and
authorizations from governmental agencies and other Third Parties (“Permits”) necessary for and
incident to the performance and completion of the Services. Notwithstanding the foregoing, NewCo
must obtain and keep in full force and effect, at its expense, any Permits related to its
facilities and the conduct of its business.

     15. Trademarks, Tradenames and Other Intellectual Property

          Except as specified in Exhibit T to the TAPM, “Intellectual Property Rights Agreement,”
nothing in this Agreement or any Statement of Work gives authority to one party to use the name,
trademarks, service marks, trade names or domain names of the other party for any purpose
whatsoever. Nothing in this Agreement or any Statement of Work will be deemed to grant to either
party any right or license under any intellectual property of the other party unless the right or
license is expressly granted herein or therein.

     16. Termination

          (a) Termination for Breach. Either party may terminate or cancel any Statement of Work for a material breach or default of
any of the terms, conditions or covenants of this Agreement or such Statement of Work by the other
party, except that the termination or cancellation may be made only after the expiration of a 30
day period during which the breaching party has failed to cure the breach after having been given
written notice thereof and the dispute resolution procedures in Section 5 have been
exhausted (“Cure Period”). In that event, the non-breaching party may terminate by giving 10 days
written notice of termination to the other party after the expiration of the Cure Period. 

          (b) Termination for Convenience. (a) NewCo may terminate this Agreement or any Statement of Work during the Term of this
Agreement for convenience on at least 120 days prior written notice to Sprint. If NewCo terminates
under this section before the end of the Term, NewCo must reimburse Sprint for all Sprint Costs
that have been incurred by Sprint after the execution of this Agreement as a direct result of
Sprint’s provision of Services under this Agreement (less that portion of the amortized costs and
prepaid Fees already paid by NewCo), provided that NewCo is entitled to any right, license or title
related to any equipment or software delivered to NewCo to the extent Sprint has received the
applicable Fees from NewCo and has the ability to convey the right, license or title.

SPRINT CONFIDENTIAL INFORMATION — RESTRICTED

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          (c) Change of Control.

               (i) Other than as permitted under Section 11 (Assignment) above, if at any time during the
Term, a Competitor of Sprint acquires a Controlling interest in NewCo, Sprint and NewCo agree to
renegotiate pricing of any or all of the Services being delivered by Sprint within 90 days
following the change in Control to a Competitor of Sprint. If the parties are unable to reach
agreement on new pricing within 90 days, Sprint reserves the right to terminate this Agreement with
180 days’ advance written notice.

               (ii) If Sprint is acquired by a Third Party, NewCo will have the opportunity to bid on
divested or abandoned assets.

          (d) Transition. In the event of any termination or expiration of the Agreement or any Order
or SOW, Sprint will cooperate reasonably in the orderly wind-down of the Services being terminated
or transitioned to another service provider. Sprint will provide a transition period for Services
not to exceed one hundred twenty (120) days, and NewCo shall pay Sprint for any Services associated
with such transitional period at prices no higher than quoted under this Agreement, unless the
parties mutually agree to a longer time period. If NewCo initially designates a transition period
of less than one hundred twenty (120) days, it may unilaterally subsequently extend the transition
period up to the maximum period of one hundred twenty (120) days with five (5) calendar days’ notice to Sprint.
NewCo may, in its discretion, terminate the transition period at any time by giving written notice
to Sprint. During the transition period, the Parties will continue to be bound by and perform in
accordance with the Agreement and all applicable SOWs and Orders, except that Sprint may reduce
designated support services, if any, in proportion to the level of Services installed. If NewCo is
in material default of its payment obligations at the time it requests a Transition Period, Sprint
may require the account to be brought current or a deposit from NewCo before providing transition
services over more than a 30-day period.

     17. Notice

          Unless otherwise set forth in a Statement of Work with respect to the Statement of Work, all
notices or other communications under this Agreement must be in writing and the parties deem them
to be duly given (i) when delivered in person, (ii) on transmission via confirmed facsimile
transmission, if the transmission is followed by delivery of a physical copy thereof in person, via
U.S. first class mail, or via a private express mail courier, or (iii) two days after deposit with
a private express mail courier, in any the case addressed as follows:

	 	 	 	 	 	 	 	 	 
	 	 	To Sprint:	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 

	 	Fax:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	Attention:	 	 	 	 
	 

	 	 	 	 	 	 	 	 

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15

 

	 	 	 
	 

	 	With a copy to:
	 

	 	Sprint Nextel Corporation
	 

	 	Legal Department
	 

	 	2001 Edmund Halley Drive
	 

	 	M/S VARESPO402
	 

	 	Reston, VA 20191
	 

	 	Fax: 703-433-8202
	 

	 	Attention: Commercial Law Group
	 
	 	 
	 

	 	To NewCo:
	 

	 	NewCo LLC
	 

	 	4400 Carillon Point
	 

	 	Kirkland, WA 98033
	 

	 	Fax: (425) 216-7776

	 	 	 	 	 	 	 	 	 
	 	 	With a copy to:	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 

	 	Fax:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	Attention:	 	 	 	 
	 

	 	 	 	 	 	 	 	 

Any party may, by notice to the other party, change the address or individuals to which the notices
are to be given. Any notice to Sprint will be notice to all members of the Sprint Group, and any
notice to NewCo will be notice to all members of the NewCo Group.

     18. Amendment; Waiver

          This Agreement may be amended or supplemented at any time only by written instrument duly
executed by each party hereto. Any of the terms or conditions of this Agreement may be waived at
any time by the party entitled to the benefit thereof but only by a written instrument signed by
the party waiving the terms or conditions. The waiver of any provision is effective only in the
specific instance and for the particular purpose for which it was given. No failure to exercise
and no delay in exercising, any right or power under this Agreement will operate as a waiver
thereof.

     19. Severability

          Where any provision of this Agreement is declared invalid, illegal, void or unenforceable, or
any changes or modifications are required by regulatory or judicial action, and any such invalid,
illegal, void or unenforceable provision, or such change or modification, substantially affects any
material obligation of a party hereto, the remaining provisions of this Agreement will remain in
effect and the parties must mutually agree on a course of action with respect to the invalid
provision or the change or modification to the end that the purposes and intent of this Agreement
are carried out.

     20. Survival of Obligations

          The provisions in the Agreement relating to Confidential Information, Indemnification, Dispute
Resolution, Termination, Compensation and Billing, Limitation of Liability, Warranties, and
Trademarks, Tradenames and Other Intellectual Property survive any termination, cancellation or
expiration of this Agreement.

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16

 

     21. Applicable Law

This Agreement is governed, construed and enforced in accordance with the internal laws of the
State of Delaware, without regard to its conflict of law principles. Venue and jurisdiction shall
be in the state courts of Delaware and the United States Courts for the District of Delaware.

     22. No Unreasonable Delay or Withholding

          Where agreement, approval, acceptance, consent or similar action by NewCo or Sprint is
required, the action must not be unreasonably delayed or unreasonably withheld.

     23. Third Party Beneficiary Rights

          This Agreement is solely for the benefit of Sprint, NewCo and the members and former members
of their Groups. With the exception of the parties to this Agreement, there exists no right of any
Third Party (including any employees of any Sprint Group member or any NewCo Group member) to claim
a beneficial interest in this Agreement or any rights occurring by virtue of this Agreement.

     24. Specific Performance and Other Remedies

          Each party acknowledges that the rights of each party to consummate the Transactions are
special, unique and of extraordinary character and that, if any party violates or fails or refuses
to perform any covenant or agreement made by it in this Agreement, the non-breaching party or
parties may be without an adequate remedy at law. If any party violates or fails or refuses to
perform any covenant or agreement made by the party in this Agreement, the non-breaching party or
parties may, subject to the terms of this Agreement and in addition to any remedy at law for
damages or other relief, institute and
prosecute an Action in any court of competent jurisdiction to enforce specific performance of
the covenant or agreement or seek any other equitable relief.

     25. Priority of Agreements

          If there is a conflict between any provision of this Agreement and the TAPM (or any other
agreement referred to in the TAPM), the provisions of this Agreement will control.

     26. Counterparts

          This Agreement may be executed in multiple counterparts, each of which will be an original,
but all of which together will constitute one instrument. Each counterpart may consist of several
copies each signed by less than all, but together signed by all, the parties.

     27. Rules of Construction

          This Agreement will be fairly interpreted in accordance with its terms and without any
construction in favor of or against either party.

     28. Further Assurances

          At the request of the other, each party will execute and deliver or cause the members of its
Group to execute and deliver any further documents reasonably necessary to facilitate the
performance of the Services, including but not limited to letters of agency.

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17

 

     29. Entire Agreement

          This Agreement represents the entire understanding between the parties with the respect to the
provision and receipt of the Services, and the provisions hereof and thereof cancel and supersede
all prior agreements or understandings, whether written or oral, with respect to the Services.
Pre-printed or similar terms and conditions appearing in any purchase order will have no force and
effect. This Agreement is deemed to include all of the Statements of Work attached hereto, each of
which is incorporated herein as if an original part of this writing.

[Signature Page Follows]

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     IN WITNESS WHEREOF, the parties hereto have executed this Agreement through their authorized
representatives.

	 	 	 	 	 	 	 
	 	 	NEWCO LLC	 	 
	 

	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	 	 	Name:	 	 
	 

	 	 	 	Title:	 	 
	 

	 	 	 	Date:	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	 	 	SPRINT SOLUTIONS, INC.	 	 
	 
	 	 	 	 	 	 
	 
	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 	 	 
	 

	 	 	 	Name:	 	 
	 

	 	 	 	Title:	 	 
	 

	 	 	 	Date:	 	 

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19

 

Schedule A

Services Applications Inventory

	 	 	 
	Major Application Area	 	 
	HR/Supply Chain/Finance Apps (ERP)
	 	 
	Portal
	 	 
	Device Management
	 	 
	Identity Management
	 	 
	Enterprise Application Integration
	 	 
	Data Warehouse
	 	 
	Credit/Address Check
	 	 
	IT Help Desk

	 	[*****]
	Care Knowledge Management
	 	 
	Service and Repair
	 	 
	Inventory Management
	 	 
	Coverage Maps
	 	 
	Customer Trouble Management
	 	 
	Service Outage Notifications
	 	 
	Fraud
	 	 
	Number Resource Management
	 	 
	Network Operations Support (OSS)
	 	 

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Schedule B

Statement of Work Template

This Statement of Work No.       (“SOW”) is effective as of                      (“SOW Effective Date”)
and pursuant to the IT Master Services Agreement between Sprint Solutions, Inc. (“Sprint”) and
NewCo LLC (“NewCo”) dated           , 2008 (“the Agreement”).

	 
	SOW Snapshot

	NewCo Sponsoring Organization:

	Vice President of Organization:

	NewCo Project Manager for this Engagement:

	Program/Project Name:

	SOW Total Not to Exceed:

	Provider Personnel On-Site (Y/N):

	NewCo Software Tools Utilized?

	Software Code Delivered?

	 

	Sprint POC

	Contact Name:

	Phone Number:

	FAX to send PO:

	Email:

The parties agree as follows:

	1.0	 	GENERAL

This SOW incorporates the terms and conditions of the Agreement. Except as otherwise indicated,
capitalized terms in this SOW have the same meaning as defined in the Agreement. If there is a
conflict between the terms of the Agreement and this SOW, the Agreement will control unless
otherwise expressly stated in this SOW.

	2.0	 	TERM AND TERMINATION

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	 	2.1	 	The term of this SOW begins on the SOW Effective Date and ends on the earlier
of (a) the date on which the parties agree all Services are completed, (b) the
expiration of the term as set forth in the table below, or (c) termination by NewCo in
accordance with Section 2.2 below:

	 	 	 
	PLATFORM/APPLICATION	 	TERM
	 

	 	 
	 

	 	 
	 

	 	 

	 	2.2	 	NewCo may terminate the Services in accordance with the table below:

	 	 	 
	PLATFORM/APPLICATION	 	TERMINATION NOTICE
	 

	 	 
	 

	 	 
	 

	 	 

	3.0	 	SCOPE OF SERVICES AND DELIVERABLES

Subject to the terms and conditions of the Agreement, beginning on the Effective Date, Sprint will
provide the Services described in this SOW, which may include but is not limited to the interim
support for, and migration of, selected Information Technology (IT) platforms Sprint currently
operates or will share with NewCo, including but not limited to:

	 	•	 	NewCo-owned Hardware and Software platforms (transferred from Xohm) with
data center services (facilities and labor) provided by the Sprint data
centers;
	 
	 	•	 	Shared Platforms using co-mingled platforms of NewCo and Sprint; or
	 
	 	•	 	Sprint-owned Hardware and Software platforms used by NewCo.

The Services, as further described in Section 5 below, may be supplemented, enhanced, modified or
replaced pursuant to the Change Order process in Exhibit A, or by Section 1(d) Additional
Services, of the Agreement.

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	4.0	 	SERVICE PERFORMANCE LOCATION

Services performed by Sprint will be conducted in Herndon, VA and other sites as mutually agreed to
by the parties.

	5.0	 	SPRINT RESPONSIBILITIES

	 	5.1	 	Service Levels — See Exhibit B.
	 
	 	5.2	 	Reports and Meetings
	 
	 	5.3	 	Roles and Responsibilities — See Exhibit C

	6.0	 	NEWCO RESPONSIBILITIES

NewCo will be responsible for the following:

	7.0	 	ACCEPTANCE

NewCo will have the right to inspect and either accept or reject the Services detailed in this SOW
within       Business Days of completion of the Services.

	8.0	 	COMPENSATION

	 	8.1	 	Rates/Fees. Upon completion of the Services, Sprint may invoice NewCo the
applicable Fees, calculated as follows:
	 
	 	8.2	 	Expenses. Travel and other expenses incurred during the performance of this
SOW are eligible for reimbursement, pursuant to the applicable provisions of the
Agreement [and shall not exceed $                    ].
	 
	 	8.3	 	SOW Total Not to Exceed Amount. The total amount invoiced under this SOW,
inclusive of Fees and Expenses, will not exceed $     .

	9.0	 	CHANGES IN SCOPE

All changes to this SOW require a written Change Order that must be executed by authorized
representatives of Sprint and NewCo, prior to any change of scope being authorized.

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	10.0	 	PROJECT MANAGEMENT AND PERSONNEL

	 	10.1	 	The Sprint Project Manager for Services related to this SOW is as follows:

	 
	Provider Project Manager

	Phone Number(s)

	Fax Number(s)

	Email Address

	 	10.2	 	Other Sprint Key Positions for Services related to this SOW are as follows:

	 	 	 	 	 
	Name	 	Title	 	Function
	 
	 	 	 	 
	 
	 	 	 	 
	 
	 	 	 	 

	10.3	 	The NewCo project manager for Services related to this SOW is as follows:

	 
	NewCo project manager

	Phone Number(s)

	Fax Number(s)

	Email Address

	11.0	 	OTHER DOCUMENTS

The following attachments to this SOW are incorporated by reference:

	12.0	 	ENTIRE AGREEMENT

This SOW and the Agreement, together with attachments, constitute the entire Agreement between
NewCo and Sprint with respect to the Services and deliverables defined in this SOW.

[Signature Page Follows]

SPRINT CONFIDENTIAL INFORMATION — RESTRICTED

24

 

SIGNED:

	 	 	 
	NEWCO, LLC	 	SPRINT SOLUTIONS, INC.
	(signature)

	 	(signature)
	(print name)

	 	(print name)
	(title)

	 	(title)
	(date)

	 	(date)

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EXHIBIT A TO SOW — CHANGE ORDER PROCESS AND FORM

The following procedures will be observed for all Change Orders:

	1.	 	Either party may request a Change Order but all Change Orders must be in writing in the form
attached hereto as Exhibit A-1.
	 
	2.	 	Change Order requests will be processed as soon as reasonably possible but requests
outstanding more than 10 days shall expire.
	 
	3.	 	Change Orders will include the following:

	 	a.	 	A description of any additional work to be performed and/or any changes to the
performance required of either party.
	 
	 	b.	 	A statement of the impact of the work or changes on the scope of services or other
requirements of the Agreement.
	 
	 	c.	 	The estimated timetable to complete the work specified in the Change Order and the
impact, if any, on the delivery schedule, pricing and payments.
	 
	 	d.	 	Specific individuals with management or coordination responsibilities for Sprint and
NewCo.
	 
	 	e.	 	The documentation to be modified or supplied as part of the work.
	 
	 	f.	 	Estimated cost of additional work to NewCo and/or hourly rates to be charged.
	 
	 	g.	 	Licenses — Describe extent and restrictions of licenses using application/platform
	 
	 	h.	 	Definitions — List any terms and definitions required for agreement clarity.

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EXHIBIT A-1 TO SOW

CHANGE ORDER FORM

	1.	 	Describe services or changes requested (attach additional pages if necessary)
	 
	2.	 	Change Order requested by:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	NewCo
	 	 	 	 
	 	Sprint
	 	 	 	 
	 

	 	 	 	 
	 	 	 	 	 	 	 	 

	 	 	 	 	 	 	 
	 

	 	Name
	 	 	 	 
	 

	 	 	 	 	 	 

	 	 	 	 	 	 	 
	 

	 	Authorized Signature
	 	 	 	 
	 

	 	 	 	 	 	 

	 	 	 	 	 	 	 
	 

	 	Date
	 	 	 	 
	 

	 	 	 	 	 	 

	3.	 	Modifications, clarifications or supplements to description of services or changes requested
in paragraph 1, above, if any (attach additional pages if necessary).
	 
	4.	 	Assignment of additional employees and resources (attach additional pages if necessary).
	 
	5.	 	Impact on price delivery schedule, payment schedule and scope of services (attach additional
pages if necessary).

Acceptance or Rejection

	 	 	 	 	 	 	 	 	 	 	 
	Sprint Solutions, Inc.:	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	 
	 	Date:
	 	 	 	 
	 

	 	 
	 	 	 	 	 	 	 	 

	 	 	 	 	 
	Name:

	 	 	 	 
	 

	 	 	 	 

	 	 	 	 	 
	Title:

	 	 	 	 
	 

	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 
	Accepted:

	 	 	 	 
	 	Rejected:
	 	 	 	 
	 

	 	 
	 	 	 	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 
	NewCo:	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	 
	 	Date:
	 	 	 	 
	 

	 	 
	 	 	 	 	 	 	 	 

	 	 	 	 	 
	Name:

	 	 	 	 
	 

	 	 	 	 

	 	 	 	 	 
	Title:

	 	 	 	 
	 

	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 
	Accepted:

	 	 	 	 
	 	Rejected:
	 	 	 	 
	 

	 	 
	 	 	 	 	 	 	 	 

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EXHIBIT B TO SOW — SERVICE LEVELS

	1.0.	 	Service Provided, Availability and Support

	 	1.1.	 	Service Level Objective

          The standard service level objective for all work under this SOW is the level of
service and remedies that Sprint IT currently provides to its internal customers within the
Sprint Group. Higher service level objectives, if mutually agreed to by Sprint and NewCo,
will be provided, usually at an additional charge to NewCo. When higher service level
objectives have been agreed to, they will be listed here.

	 	1.2.	 	Hours of Availability and Maintenance Windows
	 
	 	1.3.	 	Hours of Support
	 
	 	1.4.	 	Constraints on Availability
	 
	 	1.5.	 	Contacting Support
	 
	 	1.6.	 	NewCo Support Center Response Times
	 
	 	1.7.	 	Severity Definitions and Chart
	 
	 	1.8.	 	NewCo Notification
	 
	 	1.9.	 	NewCo Escalation Contact List

	2.0.	 	NewCo Responsibilities
	 
	3.0.	 	Performance and Service Level Reviews
	 
	4.0.	 	Change Control
	 
	5.0.	 	Security Standards and Policies
	 
	6.0.	 	Business Continuity Plan
	 
	7.0.	 	Dispute Resolution for Service Impacting Outages or Failure to Perform
	 
	8.0.	 	Metrics and Reports
	 
	9.0.	 	Definitions

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EXHIBIT C TO SOW — ROLES AND RESPONSIBILITIES MATRICES

Attached are the On-going Roles and Responsibilities Matrixes (collectively, the “Ongoing Roles and
Responsibilities Matrices”). Capitalized terms not defined in Ongoing Roles and Responsibilities
Matrices shall have the meanings set forth in this SOW or the Agreement. The level of each Party’s
responsibility with respect to each of the obligations set forth in the Ongoing Roles and
Responsibilities Matrices is specified by the insertion of the letter “O”, “P” or “V” adjacent to
such obligation and beneath such Party’s name. The letter “O” indicates that a Party “Owns” overall
and ultimate accountability for completion of a task. The letter “P” indicates that a Party has a
“Participation” role with respect to a task, and that a Party designated “O” may require such Party
to provide certain resources or perform tasks that may be necessary for the overall task to be
completed, in an amount that is commercially reasonable, under the circumstances. Both Parties will
communicate in an on-going fashion when the “P” is a necessity. The letter “V” indicates that a
Party has “Visibility” with respect to a task, and that such Party has the right, but not the
obligation, to contribute, provide resources or review the process for completion of a task. The
absence of any letter indicates that a Party shall have no right to have an input or any obligation
with respect to a task.

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29

 

	 	 	 	 	 	 	 	 	 
	Item	 	Task Description	 	Sprint	 	NewCo	 	Notes

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