Document:

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                                                                   EXHIBIT 10.42

                                                 Contract Number - 23191-001-001
                                                  Effective Date - June 21, 2002

                     Addendum 4 To Master Services Agreement

         Exult, Inc. ("Service Provider") and Bank of America Corporation
         ("Customer") are parties to that certain Master Services Agreement
         dated as of November 21, 2000 (the "Agreement"). This Addendum 4 to the
         Agreement ("Addendum 4") is entered into by Service Provider and
         Customer as of June 21, 2002 ("Addendum 4 Effective Date").

         1.   Scope. The Agreement is hereby amended by this Addendum 4 to (i)
              amend Schedule A to provide Customer with access to Service
              Provider's web toolkit system and a license to use the web toolkit
              software and documentation as described in the Addendum to
              Schedule A attached to this Addendum 4 ("Web Toolkit"); (ii)
              further amend Schedule A to describe the support and maintenance
              services to be provided by Service Provider for the Web Toolkit;
              and (iii) amend Schedule C to set forth the [***]* Fee for the Web
                                                           ---
              Toolkit and the mechanism for adjusting the Baseline Charges to
              cover Service Provider's support and maintenance for the Web
              Toolkit during the Term.

         For and in consideration of the agreements set forth herein, Service
         Provider and Customer hereby enter into this Addendum 4 as of the
         Addendum 4 Effective Date.

                                           Bank of America Corporation

                                           By: _______________________________
                                               Name:  Christina McLaughlin
                                               Title: Sr. VP Personnel Services

                                           By: _______________________________
                                               Name:  Betty Luther
                                               Title: VP Supply Chain Management

                                           Exult, Inc.

                                           By: _______________________________
                                               Name:  Barbara Williams
                                               Title:

Addendum 4 - Version 1.8 Final                  1        Bank of America / Exult
Dated - June 21, 2002
*Confidential information has been omitted.

<PAGE>

Proprietary and Confidential                             Bank of America / Exult

                               SERVICES AGREEMENT

                                   SCHEDULE A

                             DESCRIPTION OF SERVICES

                                   ADDENDUM 4

Schedule A  - Version 1.8 Final              i           Bank of America / Exult
Dated - June 21, 2002

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                                   SCHEDULE A

                             Description of Services

Section 1: Schedule A to the Agreement is hereby amended by the addition of a
           new Section 4 thereto as follows:

         4      Web Toolkit System

         4.1    Web Toolkit

         Service Provider will provide Customer with access to the Web Toolkit
         system. The materials included in the Web Toolkit system provided
         hereunder are the current version of the software and documentation
         described below:

         Software

         - [***]*
            ---

         Technical Documentation

         - [***]*
            ---

         4.2    License

         Subject to the terms of this Addendum 4 and the Agreement, Service
         Provider grants to Customer a [***]* license to use the Web Toolkit
                                        ---
         materials set forth in Section 4.1 above for Customer's internal
         business purposes only, for [***]* Customer employees, and to make
         [***]* copies of the Web Toolkit materials to support such use. This
          ---
         grant extends to Customer and Customer Affiliates. Customer may not use
         the Web Toolkit system and/or materials to process data for any other
         entity, nor to perform any services for another entity. Service
         Provider retains exclusive ownership of the Web Toolkit, including the
         functionality described in Section 4.1 above, and all intellectual
         property rights relating thereto, which shall be considered Service
         Provider Proprietary Software under the Agreement. The Web Toolkit and
         all documentation relating thereto are the Confidential Information of
         Service Provider. The license granted above is the only license granted
         hereunder and no other license or rights are implied.

          4.3   Additional Provisions

         The license granted under this Addendum 4 is subject to all other terms
         and conditions of the Agreement relating to Service Provider Software,
         including but not limited to Sections 12 (Software and Proprietary
         Rights), 13 (Mutual Representations and Warranties; Disclaimers), 16
         (Confidentiality and Security), 19 (Indemnities), and 20 (Damages). Any
         New Intellectual Property relating to functionality other than as
         described in Section 4.1 would require a subsequent Addendum or Change
         Order.

Section 2:      Schedule A is further amended by adding new Sections 2.2.3,
                2.2.4 and 2.2.5 relating to support and maintenance for the
                Web Toolkit during the Term:

                2.2.3    Web Toolkit Maintenance and Support

                Service Provider will provide support and maintenance for the
                Web Toolkit system and
Sch. A - Addendum 4 V 1.8 Final                 Agreement Number - 23191-001-001
Date - June 21, 2002

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                materials consistent with the scope of software support and
                maintenance provided by Service Provider for other software
                applications in the Service Provider IT Domain in accordance
                with Section 2.2.2 of Schedule A of the Agreement.

                2.2.4   Changes

                Any additional changes to the scope of maintenance will be
                handled using Change Control Procedures under the Agreement and
                shall be documented in a Change Order.

             2.2.5   Assumptions

                    2.2.5.1  [***]*.
                              ---
                    2.2.5.2  [***]*.
                              ---
                    2.2.5.3  [***]*.
                              ---

Sch. A - Addendum 4 V 1.8 Final                 Agreement Number - 23191-001-001
Date - June 21, 2002

<PAGE>

Proprietary and Confidential                             Bank of America / Exult

                               SERVICES AGREEMENT

                                   SCHEDULE C

                                FEES AND CHARGES

                                   ADDENDUM -

Schedule C  - Version 1.8 Final               i          Bank of America / Exult
Dated - June 21, 2002

<PAGE>

Proprietary and Confidential                             Bank of America / Exult

                                   SCHEDULE C

                                Fees and Charges

Schedule C to the Agreement is hereby amended by the addition of new Sections
4.1.9 and 4.1.10 thereto as follows:

                4.1.9 [***]* Fee. Upon execution of this Addendum 4, Customer
                agrees to pay to Service Provider a [***]* fee of [***]*
                                                     ---           ---
                ("[***]* Fee") as consideration for the access and a license to
                   ---
                the Web Toolkit granted under this Addendum 4.

                4.1.10 Baseline Charges Adjustment for Web Toolkit Maintenance.
                The Parties will use the Change Control Procedures to make
                appropriate adjustments to the Baseline Charges for IT under
                Section 4.1.1.1 of Schedule C of the Agreement to address the
                [***]*, and to address [***]*.
                 ---                    ---

Schedule C  - Version 1.8 Final             1            Bank of America / Exult
Dated - June 21, 2002<PAGE>

                                                                   EXHIBIT 10.43

                                                 Contract Number - 23191-001-001
                                                   Effective Date - July 1, 2002

                     Addendum 5 To Master Services Agreement

Exult, Inc. ("Service Provider") and Bank of America Corporation ("Customer")
are parties to that certain Master Services Agreement dated as of November 21,
2000 (the "Agreement") as amended by the Parties. This Addendum 5 to the
Agreement (Addendum 5) is entered into by Service Provider and Customer as of
July 1, 2002 (Addendum 5 Effective Date).

1.   The Agreement is hereby amended by this Addendum 5 to (i) add the term
     "Escalation Response" to the general functions included in the definition
     of Process in Section 1.1.70 of the Agreement, (ii) add to the Customer
     Services provided by Service Provider the services described in Schedule A
     to this Addendum 5 ("Escalation Response Services"), and (iii) set forth
     the Service Levels, and Fees and Charges for the Escalation Response
     Services.

2.   Escalation Response shall constitute a Process and be considered part of
     the Services for all purposes under the Agreement.

3.   The Schedules attached hereto are incorporated by reference into this
     Addendum 5 and modify the corresponding Schedule in the Agreement:

Addendum 5 Schedule A Description of Services
Addendum 5 Schedule B Service Levels
Addendum 5 Schedule C Fees and Charges
Addendum 5 Schedule G Transition Plan
Addendum 5 Schedule R Reports

The information set forth in the Addendum 5 Schedules is based upon
circumstances, estimates, metrics, principles, financial data, standards and
general information disclosed by either Party, collectively the "Assumptions".
Each Party shall be responsible for the accuracy of any representation it made
as part of the due diligence and negotiation process and on which the
Assumptions are based. If during [***]* {"Adjustment Period"), the Parties
                                  ---
discover and agree that there are any deviations from the Assumptions, Service
Provider and Customer shall agree upon adjustments that shall be consistent with
the intent of each of Service Provider and Customer and finalize the Schedules
accordingly. Further, during the Adjustment Period, the Parties shall resolve
any other items as mutually agreed by the Parties.

Addendum 5                                1              Bank of America / Exult
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

                                                 Contract Number - 23191-001-001
                                                   Effective Date - July 1, 2002

For and in consideration of the agreements set forth herein, Service Provider
and Customer hereby enter into this Addendum 5 as of the Addendum 5 Effective
Date.

                                        Bank of America Corporation
                                        By: ___________________________________
                                        Name: Christina McLaughlin
                                        Title: Senior VP, Personnel Services

                                        By: ___________________________________
                                        Name: Betty W. Luther
                                        Title: VP, Supply Chain Management

                                        Exult, Inc.
                                        By: ___________________________________
                                        Name: Barbara Williams
                                        Title: Vice President, Account Executive

Addendum 5                                      2        Bank of America / Exult
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                               SERVICES AGREEMENT

                                   SCHEDULE A

                             DESCRIPTION OF SERVICES

                               ADDENDUM 5 - FINAL

Sch. A - Addendum 5                 1             Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                                   SCHEDULE A

                             Description of Services

Schedule A to the Agreement is hereby amended by the addition to Section 2
thereof of the following:

2.7      Escalation Response Services

         Escalation Response Services are services to handle issues and cases
         that are initiated within the scope of the other Processes of Customer
         Services under Schedule A, but require escalation for resolution.
         Specifically, the Escalation Response Services will involve fielding,
         assigning, monitoring, and reporting on issues and cases that require
         escalated handling. Service Provider will have representatives
         available to handle escalations from [***]*
                                               ---

         Customer and Service Provider will apply the criteria upon which an
         issue shall be deemed to merit escalation, and the protocols and
         notifications to be followed for escalated issues that are documented
         in the Escalation Response Team Transition - Process Service Delivery
         Model (PSDM) dated June 14, 2002.

         Customer will maintain all escalations related to services provided by
         the Customer, including but not limited to escalations relating to
         employee relations and ERISA. Service Provider will handle escalations
         related to Services provided by the Service Provider either directly
         orthrough Third Party Contracts.

         [***]*
          ---

Sch. A - Addendum 5                     2         Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                              Bank of America/Exult

                               SERVICES AGREEMENT

                                   SCHEDULE B

                                 SERVICE LEVELS

                               ADDENDUM 5 - FINAL

Sch. B - Addendum 5                               Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                                   SCHEDULE B

                                 Service Levels

1. Reporting Service Levels Table

Schedule B to the Agreement is hereby amended by the addition to Section 3.2 of
the following:

[***]*
 ---

Service Level Timing

For the [***]*, the following metrics will be monitored to ensure stability of
         ---
operations. Operations will be deemed stable and transition will be declared
complete if the following levels are met:

Metric                                          Stability Target

[***]*
 ---

Sch. B - Addendum 5                    1          Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                               SERVICES AGREEMENT

                                   SCHEDULE C

                                FEES AND CHARGES

                               ADDENDUM 5 - FINAL

Sch. C - Addendum 5                     1         Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

1. Fees & Invoicing

1.1 Baseline Fees

     Schedule C is hereby amended by the addition to Section 4 thereto of the
following:

               Total HR and AP Labor Costs and Fixed Base Charges
[***]*
 ---

During the [***]*, the volumes of escalations will be monitored to establish a
            ---
baseline level of activity. Following the establishment of this baseline and at
least [***]*, the Parties will review actual volumes, and if the actual volumes
       ---
are greater than this baseline [***]*, and require Service Provider to deploy
                                ---
additional resources for reasons other than [***]*, then the Parties will
                                             ---
consider actions to alleviate the root cause of the increased volumes, or use
Change Control Management to agree upon an [***]* adjustment to the Charges
                                            ---
[***]*.
 ---

Customer will advise Service Provider of any planned changes to Customer's
policies and programs that would reasonably be expected to cause temporary or
sustained increases in the expected number of escalated issues and cases. The
Parties may use Change Control Management to implement advance changes in
staffing and Charges to accommodate such anticipated increases in the number of
issues and cases.

Sch. C - Addendum 5                    1          Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                               SERVICES AGREEMENT

                                   SCHEDULE G

                               Transition Planning

                               ADDENDUM 5 - FINAL

Sch. G - Addendum 5                               Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                                   SCHEDULE G

                               Escalation Response

Schedule G of the Agreement is hereby amended by the addition thereto of the
following, related to transition to Service Provider's provision of the
Escalation Response Services:

1     The high level Transition Plan for Escalation Response Services is
      indicated below:

                                 Bank of America

                          Escalations Response Services
                                 Transition Plan

[***]*
 ---

Sch. G - Addendum 5                     1         Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                               SERVICES AGREEMENT

                                   SCHEDULE R

                                     REPORTS

                               ADDENDUM 5 - FINAL

Sch. R - Addendum 5                               Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

<PAGE>

Proprietary and Confidential                               Bank of America/Exult

                                   SCHEDULE R

                                     Reports

Reports

Schedule R to the Agreement is hereby amended by the addition to Section 3 of
the following:

--------------------------------------------------------------------------------
Report Name         Report Type      1/st/ Delivery Date   Delivery Frequency
--------------------------------------------------------------------------------
[***]*              [***]*           [***]*                [***]*
 ---                 ---              ---                   ---
--------------------------------------------------------------------------------

Sch. R - Addendum 5                     1         Contract Number -23191-001-001
Final
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED

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