Document:

Second Amended and Restated In-Flight Connectivity Services Agreement

 Exhibit 10.1.2 
 Second Amended and Restated 
 In Flight Connectivity Services Agreement

 between 
 American Airlines, Inc. 
 and 

Aircell LLC 
 THE USE OF
THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT A CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***].

 This Second Amended and Restated “In-Flight Connectivity Services Agreement”,
originally titled “Equipment Purchase and In-Flight Connectivity Services Agreement” and effective as of July 1, 2008 (the “Original Effective Date”), amended and restated as of March 18, 2009 (the “First
Restatement Effective Date”), and amended by Amendment #1 thereto dated April 28, 2009, Amendment #2 thereto dated September 10, 2009, Amendment #3 thereto dated March 12, 2010 and Amendment #4 thereto dated February 24,
2011, between American Airlines, Inc., a Delaware corporation with its principal place of business at 4333 Amon Carter Blvd., Fort Worth, Texas 76155 (“American”), and Aircell LLC, a Delaware limited liability company with offices
located at 1250 N. Arlington Heights Road, Suite 500, Itasca IL 60143 (“Supplier” or “Aircell”), is further amended and restated as of April 11, , 2011 ( the “Second Restatement Effective
Date”). This Agreement, including the Exhibits hereto, is referred to hereinafter as the “Agreement.” 

WHEREAS, American has requested that Aircell install its equipment and provide connectivity services to passengers on certain MD80
and Boeing 757 aircraft operated by American; and 
 WHEREAS, American has requested that Aircell expand its service on
certain Retrofit A/C to include wireless distribution of content; and 
 WHEREAS, the parties desire to amend and restate
the Agreement in order to reflect the terms and conditions of such additional installations and expansion as well as other terms and conditions to which the parties have agreed and to incorporate the terms of previous amendments; NOW,
THEREFORE, in consideration of the foregoing and the mutual covenants and promises herein set forth, the parties hereby agree as follows: 
  

	1.	DEFINITIONS 

 In
addition to those terms defined in the body of this Agreement or the Exhibits hereto the definitions below shall apply to the following terms: 
  

	 	1.1	“757” Fleet means the [***] Boeing 757-200 aircraft listed on Exhibit R hereto, as well as any additional Boeing 757-200 aircraft
that American designates after the Second Restatement Effective Date, which additional aircraft will be added to Exhibit R. 

  

	 	1.2	“ABS Equipment” means the line replaceable units and other equipment, including Software and consumable and expendable parts, set forth in
Exhibit B (and accompanying Manuals) that Aircell installs, or provides for American to install, on the American A/C for the provision of the Aircell Broadband Service (ABS), but does not include Services. 

 

	 	1.3	“A/C” means an aircraft. 

  

	 	1.4	“Additional Fleets” means the MD Fleet, the Initial 737 Fleet, the Subsequent 737 Fleet, the Growth Fleet, the Transition Fleet, the 757 Fleet
and any other Fleet Type that the parties may choose to add to this Agreement by mutual agreement. 

  

	 	1.5	“Aircell Broadband Services” or “ABS” means Aircell’s in-flight connectivity services, as further defined in this
Agreement. 

  

	 	1.6	“Aircell Broadband System” or “System” shall mean the software, equipment, other hardware and services that are integrated to
provide revenue generating Aircell Broadband Services on the Retrofit A/C per the requirements set forth in this Agreement. The Aircell Broadband System includes but is not limited to the ABS Equipment, Software and Engineering Services defined
herein. The Aircell Broadband System uses an Air To Ground link to communicate with the ground network and the in-cabin Wi-Fi network. 

  

	 	1.7	“Aircell Technology” means Aircell’s proprietary business and technical information concerning Aircell’s business and operations,
including without limitation the ABS Equipment, Software, system interfaces and Aircell Broadband Services, and the process used in the manufacture of ABS Equipment, and any derivatives thereof. 

	 	1.8	“American Technology” means American’s proprietary business and technical information concerning American’s business and operations,
including without limitation American’s A/C, and any derivatives thereof. 

  

	 	1.9	“American URL” shall mean the links on the portal web page which shall be part of a walled garden and shall include links selected by American
such as www.aa.com. 

  

	 	1.10	[***] 

  

	 	1.11	“Connectivity Revenue” means [***]. 

  

	 	1.12	“Core Fleet” means the Transcon Fleet, the Initial 737 Fleet and the MD Fleet. 

 

	 	1.13	“Deinstallation” means removal from the A/C of all equipment listed on Exhibit B except the installation kit. 

 

	 	1.14	“Engineering Services” shall mean any engineering design, drawing or certification-related activity provided by Supplier or Supplier’s
subcontractors, including without limitation the services listed in Exhibit F under the heading “engineering services.” 

  

	 	1.15	“Fleet Type” means the Transcon Fleet, the Initial 737 Fleet, the Subsequent 737 Fleet, the Growth Fleet, the MD Fleet, the Transition Fleet,
the 757 Fleet and any other group of A/C added to American’s North American operating fleet during the Term that the parties agree will be classified as a “Fleet Type” hereunder.” 

 

	 	1.16	“Growth Fleet” means any Boeing 737 A/C added to American’s North American fleet following completion of installation of all [***] A/C in
the Subsequent 737 Fleet, except any A/C in the Transition Fleet. 

  

	 	1.17	“Incremental Revenue” means [***]. 

  

	 	1.18	“Initial 737 Fleet” means the 77 Boeing 737 A/C included in American’s North American operating fleet as of the Amendment #1 Effective Date
as listed on Exhibit Q-1. 

  

	 	1.19	“Initial MD Fleet” means the 150 MD A/C listed on Exhibit A-3 (a). 

 

	 	1.20	“Installation Site” shall mean the American-specified location(s) at which the Transcon Fleet and the Additional Fleets will be retrofitted with
the ABS Equipment. Exhibit A lists the Tail Number, Installation Site, Delivery Date, Delivery Location, Retrofit Start and Retrofit End date for each aircraft in the Transcon Fleet. An exhibit to this Agreement (as agreed to by the
parties) will list Tail Number, Installation Site, Delivery Date, Delivery Location, Retrofit Start and Retrofit End date for each aircraft in each applicable Additional Fleet. 

 

	 	1.21	“Load Factor” means the number of seats occupied by paying passengers on a Retrofit A/C during a particular flight divided by the total number
of available passenger seats on the Retrofit A/C, to be reported to Aircell by flight number, city-pair segments and date. 

  

	 	1.22	“MD Fleet” means the Initial MD Fleet and the Subsequent MD Fleet. 

 

	 	1.23	“Net Revenue” means the [***]. 

  

	 	1.24	“Non-revenue Passenger” shall mean any boarded passenger who has not paid AA for a revenue generating ticket, including without limitation crew
and other AA employees. 

	 	1.25	“Production A/C” shall mean, with respect to the Transcon Fleet and any Additional Fleet, the remaining aircraft in such fleet (14 aircraft in
the case of the Transcon Fleet) that will be retrofitted after the approval of the STC for the Aircell Broadband System for such fleet. 

  

	 	1.26	“Program Support” shall mean the design, integration, installation, certification, and on-going support associated with the launch and provision
of the Aircell Broadband Service on the Retrofit Aircraft. 

  

	 	1.27	“Promotional User” shall mean any boarded passenger who has permitted access to ABS without paying for it, including without limitation AA and
Aircell employees conducting Fly-Alongs to test and audit the service and passengers to whom AA or Aircell provides promotional coupons. 

  

	 	1.28	“Prototype A/C” shall mean, with respect to the Transcon Fleet and any Additional Fleet, the first American aircraft in such fleet on which the
ABS Equipment is installed, which aircraft will be the prototype aircraft used by Supplier to obtain the Supplemental Type Certificate (STC) for the Aircell Broadband System for such fleet. 

 

	 	1.29	“Removal” [***] 

  

	 	1.30	“Retrofit A/C” shall mean the Transcon Fleet, as well as the aircraft of Additional Fleets, on which the ABS Equipment has been installed.

  

	 	1.31	“Revenue Launch” means, [***]. 

  

	 	1.32	“Shipset” shall mean all ABS Equipment and Software required to implement and activate the Aircell Broadband System on American’s Aircraft,
as listed in Exhibit B. 

  

	 	1.33	[***]. 

  

	 	1.34	“Software” means any operating or application software contained within the ABS Equipment that is provided to American by Aircell or by
Aircell’s suppliers, as listed in Exhibit B, including without limitation the web page portal developed by Aircell by which passengers on the Retrofit Aircraft will access the internet. 

 

	 	1.35	“Sponsorship” means an arrangement in which a third party pays a negotiated amount to Aircell and Aircell, in consideration of such payment,
offers free or discounted ABS Service to passengers on one or more Retrofit A/C and advertises such service as being sponsored by the third party. 

  

	 	1.36	“Sponsorship Revenue” means the amount paid by a third party to Aircell in connection with a Sponsorship. 

 

	 	1.37	“Subsequent 737 Fleet” means the first 76 Boeing 737 A/C added to American’s North American operating fleet following the Amendment #1
Effective Date, except any such A/C included in the Transition Fleet. 

  

	 	1.38	“Subsequent MD Fleet” means the MD aircraft listed on Exhibit A-3(b) as well as any other MD aircraft identified by American after
the Second Restatement Effective Date, which aircraft shall be added to Exhibit A-3(b). 

  

	 	1.39	“Take Rate,” for any applicable measurement period, shall mean [***]. 

	 	1.40	“Targeted Take Rate” means, [***]. 

  

	 	1.41	“Third Party IFE Services” means in-flight entertainment services provided by third parties. 

 

	 	1.42	“Third Party Suppliers” means those suppliers, other than Aircell (and its direct suppliers) or American, of hardware, software or services that
are related to the Aircell Broadband Service or the Third Party IFE Services. 

  

	 	1.43	“Transcon Fleet” or “Initial Fleet” means the fifteen (15) 767-200 aircraft listed on Exhibit A-1.

  

	 	1.44	“Transcon Launch” shall mean the three-month period, beginning on the first date on which all aircraft in the Transcon Fleet have commenced
Revenue Launch, during which the Aircell Broadband Service will be tested on the Transcon Fleet. 

  

	 	1.45	“Transition Fleet” means (i) any A/C in the Initial MD Fleet and the Transcon Fleet that is removed from American’s operating fleet
during the term of this Agreement and replaced by another A/C and (ii) any such replacement A/C. 

  

	 	1.46	“Trigger Date” means for [***]. 

  

	 	1.47	“User” means an individual boarded passenger who uses an electronic device to access the Aircell Broadband Service on a Retrofit A/C.

  

	2.	OVERVIEW OF RELATIONSHIP 

  

	 	2.1	Scope. This Agreement is for the manufacture, delivery and support of the ABS Equipment and Software and Aircell’s provision of the Aircell Broadband
Service to Users on board Retrofit A/C. The ABS Equipment provided pursuant to this Agreement may be used by American in connection with the Transcon Fleet and any Additional Fleets. Aircell shall have the exclusive right to provide passenger
connectivity services on the Transcon Fleet and any Additional Fleet. This Agreement includes the following Exhibits, which are incorporated by reference herein: 

 Exhibit A – Transcon Launch and Additional Fleet Types 

Exhibit B – ABS Equipment and Lead Times 
 Exhibit C – Specifications 
 Exhibit D – Change
Request Form 
 Exhibit E – Packing List 

Exhibit F – Installation Schedule, Training and Support for Transcon Launch 

Exhibit G – Maintenance Services 
 Exhibit H – System Definition Document (SDD) 
 Exhibit I
– Marketing Activities and Commitments 
 Exhibit J – Service Level Agreement (SLA) 

Exhibit K – Usage Reports (Example) 
 Exhibit L – Wireless Distribution of Content 
 Exhibit
M – Example of Revenue Share Calculation for Multi-Airline Products 
 Exhibit N – Services and
Pricing for American Operational Use 

 Exhibit O – Fly-Along Cost Assumptions 

Exhibit P – Example of DECS Report 
 Exhibit Q – Installation Schedule, Training and Support for the Subsequent 737 Fleet 
 Exhibit R – Installation Schedule, Training and Support for the 757 Fleet 
 Exhibit S – Content Filtering Services 
 Schedule 1
– Schedule of Third Party Infringement Allegations 
  

	 	2.2	Transcon Launch. It is the intent of the parties that [***]. 

 

	 	2.3	Additional Fleets – Leased ABS Equipment. Following the First Restatement Effective Date, American will make the Initial MD Fleet, Initial 737 Fleet,
Subsequent 737 Fleet, Growth Fleet and Transition Fleet available for installation of ABS Equipment and provision of ABS, on a schedule and related terms agreed to by the parties and set forth in sub-exhibits to Exhibit A (e.g.,
A-2, A-3)). Supplier shall deliver and lease to American such number of shipsets of the ABS Equipment as are required to install in the A/C of such Additional Fleets, in accordance with the applicable exhibit, as such
exhibit may be changed from time to time in accordance with the terms thereof or otherwise by mutual agreement, and American will have such shipsets installed in the applicable A/C. This paragraph is qualified in its entirety by the provisions of
Section 11.2.2. 

  

	 	2.4	Additional Fleets – Purchased ABS Equipment. Following the Second Restatement Effective Date, American will make the Subsequent MD Fleet and the 757
Fleet available for installation of ABS Equipment and provision of ABS, on schedules and related terms agreed to by the parties and set forth on Exhibit A-1(b) and Exhibit A-4, respectively. American shall purchase, and
Supplier shall sell and deliver to American, such number of shipsets of the ABS Equipment as are required to install in the A/C of such Additional Fleets in accordance with the applicable exhibit, as such exhibit may be changed from time to time in
accordance with the terms thereof or otherwise by mutual agreement, and American will have such shipsets installed in the applicable A/C. 

  

	3.	EQUIPMENT, DOCUMENTATION AND SOFTWARE 

  

	 	3.1	ABS Equipment and Software. The ABS Equipment, Software and accompanying manuals (including, where applicable, part numbers and quantities per Shipset),
are set forth in Exhibit B. After the Original Effective Date, ABS Equipment and Software may be added or deleted by mutual written agreement of the parties and amendment of Exhibit B. However, Supplier may remotely
upgrade the Software in accordance with its standard upgrade process, subject to Section 4.2.1 for any changes that would require changes to the applicable Specifications. 

 

	 	3.2	Specifications. 

  

	 	3.2.1	Service Level Agreement. Aircell will operate ABS to meet the service levels and functionalities detailed in Exhibit J - Service Level
Agreement. Notwithstanding anything to the contrary contained in Exhibit J, the terms thereof apply to both the Transcon Fleet and any Additional Fleet: 

 Assessing Operational Burden. American will monitor in-service feedback from its employees regarding the operation of ABS on Retrofit A/C. [***]. 

 

	 	3.2.2	Performance of ABS. The performance of the Aircell Broadband System will be evaluated against the terms outlined in Exhibit J - Service Level
Agreement. 

	 	3.2.3	System Definition Documentation. A description of the Aircell Broadband System is in the System Definition Documentation in Exhibit H (the
“SDD”). This is a description of the functionalities of ABS as installed on the Transcon Fleet and Additional Fleet, as well as the ABS Equipment within the System. Any changes to the SDD will require mutual agreement of the
parties. 

  

	 	3.2.4	American Operational Use. Except as provided in Exhibit N, the System shall not be used on any Retrofit A/C for any purpose other than
providing Aircell services under this Agreement unless agreed to by both parties. 

  

	 	3.2.5	Specifications. The ABS Equipment and Software will be built and maintained to meet the specifications and technical requirements set forth in Exhibit
C, as may be revised from time to time by mutual agreement or as required to obtain Certification or to provide the Aircell Broadband Service in accordance with the terms of this Agreement (the “Specifications”). The ABS
Equipment shall function as an integral component of the System in accordance with the Specifications. 

  

	 	3.2.6	Power and Weight. The power and weight for each component of the Equipment are included in the Specifications set forth in Exhibit C. [***].

  

	 	3.2.7	Changes. Any changes or deviations from the Specifications attached as Exhibit C, including without limitation changes or deviations
that impact delivery, price, weight, power, dimensions, cooling requirement or reliability or otherwise impact form, fit and function, must be approved by both parties in accordance with the provisions of Article 4 of this Agreement.

  

	 	3.3	Provision of Handsets: Two handsets, one in the cabin and one in the flight deck, will be installed on each Retrofit A/C and will incorporate crew
controls and provide voice communications for American’s operational purposes. From the date of installation until the earlier of (i) the completion of the Transcon Launch or (ii) Aircell’s delivery of an anti-theft mechanism for
the handsets, Aircell will replace any broken or lost wireless handsets at no charge to American. American will use best efforts to minimize breakage, loss or theft of the handsets. 

 

	 	3.4	Aircell Broadband Service Documentation and Software. Except as otherwise provided herein, Aircell shall provide, at no cost to American, any and all
documents, manuals, guides, drawings, specifications and other information (the “Documentation”) that American reasonably requires to install, operate, use, test and maintain the ABS Equipment. Such Documentation shall include, but
is not limited to: 

  

	 	3.4.1	Component Maintenance Manuals. Supplier shall provide American with one non-editable electronic copy and one paper copy of a Component maintenance manual
(the “CMM”) for each repairable LRU delivered to American. Level Three information (sub-sub component) shall be provided in the CMMs for LRUs that are determined by the Supplier to be repairable at this level. Non-repairable LRU
sub-components shall be documented to Level Two. Supplier shall use the ATA-100 Specification as a guide in the preparation of the CMM. 

  

	 	3.4.2	Aircraft Maintenance Manual and Aircraft Illustrated Parts Catalog. Supplier shall provide American with one non-editable electronic copy and one paper
copy of the following manuals for each different system type delivered to American: the aircraft maintenance manual (the “AMM”) and the aircraft illustrated parts catalog (the “AIPC”). Supplier shall use the ATA-100
Specification as a guide in the preparation of the AMM and the AIPC. 

  

	 	3.4.3	Service Bulletins. For so long as American has any ABS equipped aircraft remaining in service, Supplier shall provide service bulletins to American in
accordance with ATA Specification 100. If the changes discussed in a service bulletin affect the CMM, revised pages for the CMM will be supplied by Supplier to American. 

	 	3.4.4	Copies of Manuals and Bulletins. American shall not modify, alter or reproduce any manuals, bulletins or similar items provided by Supplier to American
without Supplier’s prior written consent. 

  

	 	3.4.5	Documentation from Third Party Suppliers. As soon as practical following the execution of this Agreement, Supplier shall request all necessary technical
documentation from the manufacturer and/or designer of components of the Retrofit Aircraft with which the ABS Equipment and Software will interface, including but not limited to, aircraft wiring data. In the event that Supplier is not successful in
obtaining such documentation from any American Supplier and such event may adversely impact the Program schedule, Supplier shall promptly notify American and request American’s assistance in obtaining such documentation. If Aircell is still
unable to obtain the documentation from an American Supplier and the price and on the terms offered Program schedule is adversely impacted, such delay shall be considered an Excusable Delay. As used herein, “American Supplier” means a
direct supplier to American other than Aircell and its direct suppliers. 

  

	 	3.4.6	Delivery and Format of Documentation. The Documents shall be provided upon request by American and in the reasonable format and manner required by
American. Those Documents deemed necessary by American as of the time of execution of this Agreement will be provided at ITCM and PDR. Unless otherwise required by American and stated at ITCM or PDR, all other Documents will be provided to American
by no later than seventy five (75) days prior to the delivery of the first Shipset. 

  

	 	3.4.7	Right to Use. American shall have the royalty-free right to use the Software as embedded in the ABS Equipment and use and duplicate the Documentation,
solely as necessary to install, test, use and maintain the ABS Equipment on the Retrofit A/C. American shall not modify, alter or reproduce the Software, Documentation, Service Bulletins or similar items provided by Aircell to American, nor remove,
alter, cover or obfuscate any copyright notices or other proprietary rights notices included therein, nor reverse engineer, decompile or disassemble the Software, without Aircell’s prior written consent. 

 

	 	3.4.8	Distribution List. American Engineering will be on Supplier’s distribution list for all Documentation. American will provide the address for such
distribution within sixty (60) days from execution of this Agreement. 

  

	 	3.4.9	On/Off Instructions. Aircell will provide at no cost to American system ON/OFF instructions. These instructions will be provided so that American can fly
the Retrofit A/C with functioning equipment but without offering the Service at any time should American’s flight crew so deem necessary. 

  

	 	3.5	Facilities. Supplier will not move the final assembly of ABS Equipment provided to American from its current production facility/ies without
American’s written consent, which shall not be unreasonably withheld; provided, however, that this requirement shall not apply to engineering and production which normally occurs at third party facilities. Upon reasonable prior notice, Supplier
agrees to give American or its designated representative direct access to the manufacturing, engineering and purchasing areas of any manufacturing facility working on this program including its sub-suppliers. It is also agreed that upon reasonable
prior notice, Supplier will provide American’s On Site Representative (OSR) office space, internet connectivity and telephone access located at the primary manufacturing location. When requested, Supplier agrees to provide American or its OSR
current information relating to the program within a reasonable period of time but no later than 48 hours after the request if practicable. Such visits and monitoring by American shall not unreasonably interfere with the work being performed.

  

	 	3.6	Certification. [***]. 

	4.	DESIGN CHANGES 

  

	 	4.1	Mandatory Changes. In the event Aircell must change the Specifications to help correct a safety or reliability problem, or to ensure conformance with any
applicable law or regulation (“Mandatory Change”), Aircell will immediately submit a Design Change Form to American identifying the consequences of implementing such Mandatory Change, including (i) proposed changes to the ABS
Equipment and/or Software; (ii) the amount of time required to implement such changes; and (iii) changes in the lead time associated with the manufacture of ABS Equipment. Upon receipt of American’s approval of the proposal, which
shall not be unreasonably withheld, and completion of any testing required, Aircell will promptly make the changes and complete all other requisite work as appropriate and in all ABS Equipment not yet shipped to American. Following approval by
American of the Mandatory Change and all pre-production testing required, the applicable Specifications shall be construed as incorporating the Mandatory Change. 

 Supplier shall be responsible for all costs, including reasonable costs incurred by American, of implementation of any Service Bulletin that is classified by Supplier as a “Mandatory Change”
described in this Section 4.1 or that is issued by Supplier to correct design or manufacturing defects or deficiencies described in Section 4.2.2. 
  

	 	4.2	Improvements. 

  

	 	4.2.1	Upgrades. [***]. 

  

	 	4.2.2	Defects. At no charge to American, Aircell shall make all changes to the ABS Equipment and Software necessary to correct manufacturing defects or design
deficiencies (i.e., where such Equipment or Software does not meet the Specifications) for the term of the Agreement from the date of initial ABS Equipment installation on each Retrofit A/C. Aircell shall provide American with the applicable
modification kits and modification instructions (in the Service Bulletin). Aircell will design the modification so that the labor time for installation shall be minimized. During the term of the Agreement, there shall be no unreasonable time
limitations on American’s right to return ABS Equipment or Software to Aircell for the implementation of any Service Bulletin. 

  

	 	4.2.3	Third Party IFE Services. [***]. 

  

	 	4.2.4	Other Services and Products. [***]. 

  

	 	4.3	Parts Obsolescence. 

  

	 	4.3.1	Every six (6) months during the Term, Aircell shall provide American with a list of the Components that Aircell is or with the exercise of reasonable
diligence would be aware will become obsolete within the next twenty-four (24) months, as well as proposed replacement parts and replacement part qualification test dates. As used in this section 4.3.1, “Component” means ABS Equipment
other than consumable and expendable parts. Within ninety (90) days after providing notice that a Component will become obsolete, Aircell will advise American on the quantities of such Component Aircell believes is necessary and required to
maintain and service American’s Retrofit A/C for the remainder of the Term. It is Aircell’s responsibility to ensure that all such Components be available at all times during the Term. In the event Components become obsolete during the
Term, and if the repair of the ABS Equipment requires replacement of an obsolete Component, Aircell agrees to provide American with either. 

  

	 	4.3.1.1	[***]. 

  

	 	4.3.1.2	[***]. 

  

	5.	LEASE/ PURCHASE OF EQUIPMENT. [***]. 

	 	5.1	Leased ABS Equipment. [***]. 

  

	 	5.1.1	Lease/Ownership. [***]. 

  

	 	5.1.2	Applicable Agreements. 

  

	 	5.1.2.1	The parties agree and acknowledge that certain A/C in the Transcon Fleet or one or more Additional Fleets on which Leased ABS Equipment is installed may
currently be subject to leases, mortgages or other financing agreements (each, an “Applicable Agreement”) and that the terms of an Applicable Agreement may (a) prohibit installation of leased or encumbered ABS Equipment on the related
A/C, (b) provide that American would be in breach of one or more of such terms if American were to install leased or encumbered ABS Equipment on such A/C or (c) render American unable to provide with respect to such A/C the covenants and
assurances required by Section 5.3 of this Agreement, in any case unless certain consents or waivers (“Required Consents”) are obtained. If such is the case with respect to any A/C on which Leased ABS Equipment is to be installed,
American shall use commercially reasonable efforts to obtain such Required Consents, and in such event Aircell agrees to provide reasonable assistance and cooperation (including execution of such documents and/or taking of such other actions as
American may reasonably request) in connection therewith; provided, however, that American will reimburse Aircell for any reasonable legal fees or other out of pocket expenses incurred by Aircell in providing such assistance and cooperation. If
despite such efforts (and such assistance and cooperation) American is unable to obtain such Required Consents with respect to an A/C on terms reasonably acceptable to American within 45 days after initiating such efforts [***].

  

	 	5.1.2.2	Aircell further agrees, solely vis a vis the lenders or lessors under Applicable Agreements and not in derogation of any right or remedy Aircell may have vis a
vis American or any obligation American may have hereunder, that (i) it will not exercise its rights and interests in or with respect to any Leased ABS equipment in derogation of impairment of, or interference with, the rights, interests or
remedies of the lessor or lender under any Applicable Agreement, and (ii) it will not, as a result of installation of Leased ABS Equipment on an A/C subject to an Applicable Agreement, have, claim or assert any lien, security interest, claim,
encumbrance or other right on or against any such A/C. 

  

	 	5.1.2.3	Aircell further agrees, to the extent applicable under a lease with respect to a Retrofit A/C, solely vis a vis the lenders or lessors under such lease and not
in derogation of any right or remedy Aircell may have vis a vis American or any obligation American may have hereunder, that (i) in the event that the lease on a Retrofit A/C terminates or the lessor or lender determines to repossess a Retrofit
A/C, Aircell’s sole right with respect to the Retrofit A/C and the lender or lessor shall be to remove or cause the Leased ABS Equipment to be removed from such Retrofit A/C not later than the earlier of the lease termination date and thirty
(30) days after receipt of written notice from the lessor or lender that it has repossessed the Retrofit A/C, (ii) if it fails for any reason to so remove the ABS Equipment, the lessor or lender may remove the same and will be entitled to
a lien (with power of sale ) on the Leased ABS Equipment to secure the cost of such removal and the restoration of the A/C in accordance with (iii) below, and (iii) such right of removal is subject to and conditional upon the restoration
of all alterations made to the A/C in connection with the installation of the Leased ABS Equipment to the condition prior to the installation thereof (ordinary wear and tear excepted) in accordance with an airframe manufacturer’s service
bulletin. 

	 	5.2	Purchased ABS Equipment. [***]. 

  

	 	5.3	Purchase Orders. 

  

	 	5.3.1	Placement of Orders. To facilitate record keeping by both parties, American will place purchase orders for the shipsets of ABS Equipment leased from
Aircell pursuant to this Agreement. The use of the term “purchase order” is not intended to imply in any way that American is purchasing or otherwise acquiring title to or any ownership interest in the Leased ABS Equipment. In the event
such purchase orders contain additional or different terms and conditions than those set forth herein, the parties agree that the terms and conditions of this Agreement shall control and prevail. All purchase orders shall reference this Agreement.

 Purchase Orders and any correspondence with respect thereto should be sent by American to the following
address: 
 Aircell LLC 
 Attn: 
 1250 N. Arlington Heights Road, Suite 500 

Itasca IL 60143 

Each Purchase Order shall specify [***]. If there is any information missing from the Purchase Order at the time of issuance, it is
Supplier’s responsibility to bring this to the attention of American. 
  

	 	5.3.2	Order Acceptance. Within [***] business days after Aircell’s receipt of a Purchase Order at the address shown in Section 5.1, Aircell will
acknowledge receipt, and either (a) accept it by (i) signing the Purchase Order in the space provided thereon and returning it to American via return mail or confirmed facsimile, or (ii) (in the case of e-mail transmissions) by
sending an electronic acknowledgement of acceptance, or (b) reject the Purchase Order in writing via the same methods permitted for acceptance and provide an explanation for why said Purchase Order has been rejected. Should written acceptance
or rejection not be received by American for any Purchase Order within the time period provided above, Aircell will be deemed to have accepted such Purchase Order and the quantities, Designated Destination and delivery dates set forth therein

  

	 	5.3.3	Purchase Order Changes. [***]. 

  

	 	5.4	Treatment. [***]. 

Deinstallation. [***]. 
  

	6.	PACKING, SHIPPING AND DELIVERY 

  

	 	6.1	[***]. 

	 	6.2	Supplier shall affix to each Product some marking that complies with FAA/American Engineering part-marking requirements and is otherwise acceptable to American.
With each shipment, Supplier will include a packing list and appropriate certification paperwork indicating the Products contained in such shipment by serial number (if applicable) and listing the date of shipment. Kits shall include component part
numbers. Products that are not serial number tracked shall be designated, on the packing list, by description and quantity. An example of the packing list is included as Exhibit E. Unless special packaging is required, Supplier shall
package all Products for shipment in compliance with ATA Specification 300, Revision 17, Category III. 

  

	 	6.3	If Supplier has an allocation shortage, at a minimum, Supplier will secure monthly (LRU) deliveries for American to be no less than the amount proportional to
the American aircraft percentage of the total number of aircrafts committed to have Supplier installed. Such proportion will be calculated based on Purchase Orders in process at Aircell at the time any such shortage occurs. 

 

	 	6.4	Exhibits F, Q and R set forth the delivery requirements and installation schedule for the Transcon Fleet Subsequent 737 Fleet and 757 Fleet,
respectively. 

  

	 	6.5	If Supplier is unable to deliver equipment in accordance with the schedule set forth in Exhibit F, penalties will be assessed in accordance with
Exhibit F. 

  

	 	6.6	[***] 

  

	7.	INSPECTION AND ACCEPTANCE. Upon receipt of the Shipsets at the FOB Destination, it is American’s option to inspect the Shipsets to ensure receipt of
all Components in working condition. American shall notify Aircell of any discrepancies therein within thirty (30 days following receipt thereof. 

  

	8.	AIRCELL SERVICES 

  

	 	8.1	Product-Related Services  

  

	 	8.1.1	Installation/Training 

  

	 	8.1.1.1	As of the Effective Date, American intends to perform the installation of the ABS Equipment and Software on the Retrofit Aircraft itself unless it requests that
Aircell perform the installation of one or more A/C as provided in Section 8.1.4. In any event, and in addition to Supplier’s other obligations hereunder, Supplier agrees to provide reasonable installation, design and/or certification
support to American and/or any third party retained by American in connection therewith. [***]. Such support shall be as defined at ITCM and PDR. 

  

	 	8.1.1.2	All parts and materials required to install the ABS Equipment and Software on the Retrofit Aircraft are intended to be listed in Exhibit B. Any
additional parts or materials required to install the ABS Equipment and Software will be provided by Supplier [***]. 

  

	 	8.1.1.3	Supplier will provide installation kits that are killed per American’s instructions. [***]. 

 

	 	8.1.1.4	Supplier will provide to American and/or American-designated third parties all special tooling required or otherwise reasonably requested by American to perform
the installation or test of any of the ABS Equipment and/or Software. The special tooling shall be provided [***] and shall be provided with operating and maintenance instructions. The special tooling will be delivered to the location(s) specified
by American. As of Effective Date, Supplier represents that no special tooling is required. 

	 	8.1.1.5	Supplier shall provide reasonable training material and support in the manner and fashion required by American and/or American designated third parties for the
operation of Supplier’s ABS Equipment and Software. Supplier’s role within the training development process, unless otherwise required by American, will be subordinate to the direction of American and/or American designated third parties.
[***]. 

  

	 	8.1.2	Other: 

  

	 	8.1.2.1	If a Retrofit Aircraft survey is desired by Supplier, Supplier will provide American with at least [***] prior notice of its desire to perform such aircraft
survey. American will make its best reasonable efforts to accommodate Supplier’s desire. 

  

	 	8.1.2.2	Supplier shall advise American’s Program Manager of any and all ABS Equipment and/or Software that interface with and could have a potential impact on other
Retrofit Aircraft Systems at least [***] before the first Retrofit Aircraft installation. 

  

	 	8.1.3	Installation Support 

  

	 	8.1.3.1	Leased ABS Equipment [***]. 

 The provisions of this Section 8.1.3.1 do not apply to installation of Purchased ABS Equipment. 
  

	 	8.1.3.2	Purchased ABS Equipment. If American performs the installation of the Purchased ABS Equipment on the Subsequent MD Fleet and/or the 757 Fleet, [***].

  

	 	8.1.4	Installation. American will perform the installation of the shipsets in accordance with the schedules in Exhibit A (including Exhibit
A-1, A-2, etc.) and Exhibit Q-1; provided, however, that Aircell will perform (or cause to be performed) the installation on some of the A/C if American so requests and provides Aircell with reasonable advance
notice. [***]. Aircell will provide such installation, training and support services as described in Exhibit F, as well as such support as reasonably requested by American for the operation of the ABS Equipment.

  

	 	8.1.5	Maintenance, Training and Support. Aircell will maintain the ABS Equipment during the Term of this Agreement and will establish and follow a maintenance
program sufficient to enable it to provide the level of service and support required under the applicable Service Levels. Aircell shall maintain an FAA repair station certification and shall obtain American’s quality assurance approval for all
repair stations utilized for repair of the ABS Equipment. Repair subcontractors may only be used with the prior written approval of American, with approval based solely on their ability to meet American’s published Quality Assurance Standards
and obtain FAA repair station certification. In addition Aircell agrees that the maintenance program will be designed such that routine maintenance can be provided within the footprint of American’s existing maintenance program and flight
operations schedule. A detailed list of ABS Equipment maintenance services provided by Aircell pursuant to the terms of this Agreement is set forth in Exhibit G. American agrees to provide Aircell such access to Retrofit A/C as is
required to allow Aircell to perform routine maintenance consistent with the terms set forth in Exhibit G. With respect to Leased ABS Equipment and the Subsequent MD Fleet, Aircell’s maintenance services, as provided in this
section and Exhibit G, [***]. Aircell will also provide such support and training services for the Transcon, 737 and 757 Fleets as described in Exhibits F, Q and R, respectively, and as otherwise reasonably
requested by American for the operation of the ABS Equipment and Software. 

	 	8.1.6	Testing. [***]. 

  

	 	8.2	Marketing. AA and Supplier agree to work together, throughout the term of the Agreement, to develop and distribute marketing material to promote the
Service. The annual budget for joint marketing activities, as well as the parties’ respective financial commitments with respect thereto, will be mutually agreed upon by the parties and included in Exhibit I as amended from time
to time. A sample of joint marketing activities is attached to this Agreement as Exhibit I-1. Aircell will conduct such joint marketing activities as set forth in Exhibit I and as otherwise mutually agreed upon by both
parties. In addition, subject to the applicable provisions of Exhibit I, Aircell may conduct such independent marketing with respect to the Aircell Broadband Service as Aircell elects in its sole discretion. The parties acknowledge and
agree that they have been negotiating the terms of an amended and restated Exhibit I to replace the attached Exhibit I and that they intend to continue such negotiations in good faith for an additional thirty (30 ) days
from the date hereof or such longer period as may be mutually agreed upon. Unless and until so replaced or otherwise amended, however, the attached Exhibit I shall remain in full force and effect. 

 

	 	8.3	Service Levels. Supplier shall follow the steps outlined in the Service Failure Chart included in Exhibit J - Service Level Agreement
that shall determine the levels of support provided to American in the event ABS does not perform at required levels. 

  

	 	8.4	Wireless Distribution of Content. The parties’ agreements with respect to Wireless Distribution of Content are set forth in Exhibit L
to this Agreement. 

  

	 	8.5	Compliance with Laws and Privacy Policy; Certification. Throughout the term of this Agreement, Aircell will (at its sole cost and expense) comply with all
laws, rules and regulations, including without limitation CALEA (Communications Assistance for Law Enforcement Act), applicable to ABS and/or the System and shall obtain and maintain all required Certifications. American acknowledges that Aircell
has provided to American copies of (i) a certificate from Neustar Inc., Aircell’s third party advisor, as to Aircell’s CALEA compliance, and (ii) the STC for the Initial Fleet. Throughout the term, Aircell will provide to
American, as received, copies of other certificates, if any, issued by Neustar or any law enforcement agency or regulatory body regarding compliance with CALEA or other applicable laws, rules or regulations, including the Certifications required for
any fleets installed subsequent to the Initial Fleet, and will notify American, promptly upon receipt, of any suspensions, cancellations, revocations or withdrawals of any such certifications. Aircell represents and warrants to American that to the
best of its knowledge and belief it is in material compliance with all such laws, rules and regulations. Notwithstanding anything to the contrary set forth in Section 9.5 (Aircell Broadband Service Availability) of this Agreement, if at any
time American has reasonable grounds to believe that Aircell does not have all required Certifications or otherwise is not in material compliance with all applicable laws, rules or regulations, including without limitation CALEA, American may refuse
to turn on ABS (if prior to Transcon Launch) or cause ABS to be turned off (if after Transcon Launch) on all affected Retrofit A/C until such time as Aircell can demonstrate, to American’s reasonable satisfaction, that it has all such
Certifications and otherwise is in material compliance. Aircell will also comply with the Privacy Policy that Aircell provides to ABS Users. 

  

	 	8.6	Developments in Technology. [***]. 

  

	 	8.7	Content Filtering. The parties’ agreements with respect to content filtering services are set forth in Exhibit S to this Agreement.

  

	 	8.8	Multi-Airline Products. Aircell may from time to time sell Users subscriptions or other products that can be used to access Aircell’s portal on
American and other airlines. [***]. 

	9.	AMERICAN OBLIGATIONS 

  

	 	9.1	Fleet Availability. American agrees to make the Transcon Fleet and Additional Fleets available for installation of the ABS Equipment, and testing and
Certification of the ABS Equipment and Aircell Broadband Services, in accordance with the schedule and related terms set forth in the applicable exhibit to this Agreement, as such exhibit may be changed from time to time in accordance with the terms
thereof or otherwise by mutual agreement. 

  

	 	9.2	Installation. Whenever American elects to perform the installation of ABS Equipment itself, American will be solely responsible for installing the ABS
Equipment on the American A/C strictly in accordance with the Documentation (the “Installation Guidelines”). Aircell shall not be responsible for any failures to the extent they arise out of or relate to a failure by American to
follow the Installation Guidelines, nor shall such failures give rise to any rights to termination or damages under this Agreement. 

  

	 	9.3	Compliance with Laws and Certification. American will reasonably assist Aircell in its compliance with all applicable laws and regulations, including
without limitation CALEA American will provide Aircell reasonable access to the Retrofit A/C and such assistance as Aircell reasonably requests to obtain and maintain Certification of the ABS Equipment and Aircell Broadband Services.

  

	 	9.4	Engineering. American Engineering commitments will include: American assistance on aircraft surveys, data and information on existing aircraft systems
(that are not restricted intellectual property) and design-for-maintenance knowledge, as required by Supplier. American engineering will also work with Aircell to develop, and must approve, all installation designs and systems operational
characteristics, to ensure they meet all airworthiness and American operational requirements 

  

	 	9.5	Aircell Broadband Service Availability. American will make the Aircell Broadband Service available to all passengers on board Certified Retrofit A/C on
all commercial flights within the Territory during such time period as American may make the Aircell Broadband Service available in compliance with the Certification requirements. [***]. 

 

	 	9.6	Information Sharing. American will provide Aircell, on a weekly basis or as otherwise agreed, with such information regarding its ticketing, passengers,
A/C, terminals, gates, flights and load factor as necessary for Aircell to perform its obligations (including the determination of Take Rates and revenue share) under this Agreement, and as Aircell reasonably requests to improve Take Rates, the
Aircell Broadband Service and revenue generation. 

  

	 	9.7	Marketing. AA and Supplier agree to work together, throughout the term of this Agreement, to develop and distribute marketing material to promote the
Service. The annual budget for joint marketing activities, as well as the parties’ respective financial commitments with respect thereto, will be mutually agreed upon by the parties and included in Exhibit I as amended from time to time.
American will conduct such joint marketing activities as set forth in Exhibit I and as otherwise mutually agreed upon by the parties. 

  

	10.	PROJECT ADMINISTRATION 

  

	 	10.1	Personnel. To help ensure a successful Program, for the Initial Fleet, Aircell agrees to provide the appropriate resources, including a Program Manager
and an Engineering Liaison, at no additional charge to American, as well as Fly Along Agents (as defined below). The Program Manager and/or Engineer must be self-sufficient and be able to act independently to review drawings, manuals, and other
technical documents and initiate and manage changes to Aircell provided drawings, manuals, and technical documents with minimal involvement by American engineering. 

	 	10.1.1	Program Manager. The Program Manager shall be responsible for project scheduling, meeting facilitation (to include action item logs), and acting as an
initial point of contact. In the event Aircell plans to replace the Program Manager, to the extent practicable, Aircell will provide American with two (2) weeks advance notice. 

 

	 	10.1.2	Engineering Liaison. The Engineering Liaison shall be responsible for the coordination of technical integration concerns between Aircell, American, and
American designated third parties. The Engineering Liaison must be an engineer who is familiar with the technical aspects of the ABS Equipment, Software, and System integration requirements. The Engineering Liaison must be directly accessible to
American and/or American designated third parties. 

  

	 	10.1.3	Fly Along Agents. 

  

	 	10.1.3.1	During Transcon Launch. [***]. 

  

	 	10.1.3.2	Routine/ Service Maintenance. [***]. 

  

	 	10.2	Meetings. Upon American’s reasonable request, Aircell agrees to participate in those meetings with American or American Contractors of which Aircell
is given sufficient advance notice. Such meetings may include Technical Interchange Meetings (TIM), an Initial Technical Coordination Meeting (ITCM), a Preliminary Design Review (PDR), a Critical Design Review (CDR), Production Readiness Reviews
(PRR), First Article Inspection(s) (FAI), Program Reviews and supplier conferences, and may be conducted face-to-face or by teleconference. Aircell will attend such meetings with the appropriate personnel. Unless otherwise required by American,
Program Reviews will be held every month during the design, development, production, and installation of Aircell’s ABS Equipment and Software. 

  

	 	10.3	Reporting. 

  

	 	10.3.1	Usage Reports. Along with the revenue payments made to American, Aircell will provide usage reports (“Usage Reports”) on a monthly basis that
will detail Take Rates on each Retrofit A/C. Format and content of the Usage Reports will be defined by both parties. American may request that Aircell provide more frequent Usage Reports if American deems it reasonably necessary; provided American
provides load factors and other required information as frequently. An example of a Usage Report is attached as Exhibit K. 

 The parties will provide program reports (“Program Reports”) to one another on no less than a weekly basis to keep one another informed of the status of the Program in a timely manner. The
parties will mutually agree upon the information to be included in, and format of, the Program Reports. 
 During the Transcon
launch, American and Aircell will both work together to ensure that the required reports are delivered in a timely manner to both parties to ensure the successful monitoring of the program 

 

	11.	REVENUE SHARE AND PAYMENT 

  

	 	11.1	Reconciliation for Payments Prior to First Restatement Effective Date. [***]. 

 

	 	11.2	Revenue Share. 

  

	 	11.2.1	Amount of Revenue Share from Connectivity Revenue. Beginning on the date on which ABS is available for purchase on the first installed aircraft of a Fleet
Type other the Initial Fleet, [***]. 

	 	11.2.2	Aircraft Added in Last 3 Years of Term. [***]. 

  

	 	11.2.3	Replacement A/C. In the event that any Retrofit A/C in the Transition Fleet is removed from service during the Term and replaced by another Retrofit A/C
(a “Replacement A/C”) [***]. 

  

	 	11.3	Incremental Revenue. [***]. 

  

	 	11.4	Invoices and Payment. 

  

	 	11.4.1	By American. Payment by American for Purchased ABS Equipment shall be made [***] from the date of issuance of Aircell’s invoice therefor, which shall
not precede shipment of the Purchased ABS Equipment. Payment by American for ABS Services Certificates and any Services shall be made [***] therefor, which date shall be noted thereon. In the event that American in good faith disputes any invoiced
amount(s), then within [***], American will notify Aircell in writing of the disputed amount(s) and submit payment for all undisputed amounts in accordance with this Section, and American’s nonpayment of such disputed amounts pending resolution
will not constitute a breach by American of this Agreement. The unpaid disputed amount(s) will be resolved by mutual negotiations of the parties. Invoices to American hereunder shall be sent by Aircell using American’s electronic invoicing
system. All amounts shall be payable in U.S. Dollars and paid, either via credit or by wire transfer or electronic payment through the Automated Clearing House, to American’s depository bank at the following address: 

American Airlines, Inc. 
 Disbursements Accounting 
 P.O. Box 582839 

MD 78874158-2839 
 Tulsa, OK 
  

	 	11.4.2	By Aircell. The American Connectivity Revenue Share will be calculated and reported on a monthly basis and amounts owed thereunder will be paid to
American within [***] of the end of the month in which Aircell collected the Connectivity Revenue. The American Incremental Revenue Share will be paid on an annual basis within [***] of receipt of Load Factor information for the applicable year from
American. Invoices to Aircell for the American Revenue Share earned hereunder should be sent by American to the following address: 

 Aircell LLC 
 Attn: Accounts Receivable 

1250 N. Arlington Heights Road, Suite 500 
 Itasca IL 60143 
 Additional Ancillary Revenue from Other Services [***].

 Exhibit I sets forth the agreed-upon revenue share for advertising revenues and certain other revenues related
to ABS, and Exhibit L sets forth the agreed-upon revenue share from Wireless Distribution of Content. 
  

	 	11.5	[***]. 

  

	 	11.6	Promotional Offerings. [***]. 

	 	11.7	Penalties. Except as specifically provided herein and subject to the provisions of Section 11.5 regarding disputed invoices, any fee, penalty,
reimbursement or other sum payable hereunder will be due [***] from the date the amount is established and invoiced by the party entitled to payment (“Payee”) and submitted to the party responsible for paying (the “Payor’) and
shall be payable in U.S. Dollars and, at Payee’s sole discretion, either via credit/check or wire transfer. 

  

	 	11.8	Taxes. Aircell will be responsible for taxes or any other government charge imposed on the usage of ABS. American will be responsible for any tax or
government charge imposed on the sale by Aircell of the ABS Equipment and Software. Aircell will be responsible for any taxes associated with the shipping of the equipment for the Transcon Fleet and each Additional Fleet. 

 

	 	11.9	Audit. 

  

	 	11.9.1	By American. Aircell shall keep full and accurate records of all orders, shipments, payments and invoices in connection with providing the ABS Equipment,
Software and Services, as well as such other documents and records as American shall reasonably require in order to audit Aircell’s compliance with this Agreement, [***] provided, however, that such auditor shall not be entitled to access to
any information that Aircell may not disclose pursuant to confidentiality obligations to any third party. The audit, for purposes of certifying Aircell’s compliance with the terms of this Agreement, may be conducted no more than once every
twelve months upon reasonable advance written notice and in a manner that minimizes disruption on Aircell’s business at American’s expense by a public accounting firm appointed by American and approved by Aircell. Any such auditor shall
agree, in a writing satisfactory to Aircell, to maintain the confidentiality of all information disclosed pursuant to such audit. 

  

	 	11.9.2	By Aircell. American shall keep full and accurate records related to Take Rates and installation and use of all ABS Equipment, as well as such other
documents and records as Aircell shall reasonably require in order to audit American’s compliance with this Agreement, and shall make such records available for annual audit by Aircell (at Aircell’s sole cost and expense), upon reasonable
prior notice, during normal business hours at American’s facility(ies) where such records are located, [***] after the expiration or earlier termination of this Agreement; provided, however, that Aircell shall not be entitled to access to any
information that American may not disclose pursuant to confidentiality obligations to any third party. Subject to the same conditions, restrictions and limitations as set forth in the preceding sentence, Aircell will have the right to instead
appoint, at its own expense, a public accounting firm appointed by Aircell and approved by American, to conduct an annual review of the take rates and installation and use of all ABS equipment and certify American’s compliance with the terms of
this Agreement. Any such auditor or accounting firm shall execute American’s standard release form, shall strictly comply with American’s facility and workplace safety, security and other similar rules and regulations and shall also agree,
in a writing satisfactory to American, to maintain the confidentiality of all information disclosed pursuant to such audit or review, and no such audit or review shall unreasonably interfere with American’s business or operations.

  

	 	11.10	No Deduction, Offset or Withholding. Except as specifically contemplated under this Agreement, each party will pay all amounts owed to the other party
without any deduction, offset or withholding of any kind or nature or for any reason whatsoever. 

  

	12.	WARRANTY 

  

	 	12.1	Each Party. Each party hereby represents and warrants to the other party the following: 

 

	 	12.1.1	Such party is duly organized and validly existing and has the power and authority to execute and deliver, and to perform its obligations under, this Agreement,
including, with respect to Aircell, the right to grant licenses and perform its services hereunder. 

	 	12.1.2	Such party’s execution and delivery of this Agreement and performance of its obligations hereunder have been and remain duly authorized by all necessary
action and do not contravene any provision of its certificate of incorporation or by-laws (or equivalent documents) or any law, regulation or contractual restriction binding on or affecting it or its property. 

 

	 	12.1.3	This Agreement is such party’s legal, valid and binding obligation, enforceable against it in accordance with its terms, subject to applicable bankruptcy,
insolvency and similar laws affecting creditors’ rights generally and subject, as to enforceability, to general principles of equity (regardless of whether enforcement is sought in a proceeding in equity or at law). 

 

	 	12.2	Aircell. Aircell warrants that: 

  

	 	12.2.1	All ABS Equipment and Software provided hereunder will, at the time of installation, comply with all applicable laws, rules and regulations, including without
limitation, all Federal Aviation Administration (“FAA”) orders or regulations and those of any other United States regulatory agency or body having jurisdiction over the ABS Equipment or Software. 

 

	 	12.2.2	Except for the allegations described in Schedule I to this Agreement, to the best of its knowledge after reasonable inquiry, the Aircell Technology, including
the Aircell Broadband System, ABS Equipment and Software, system interfaces and Aircell Broadband Service, does not infringe a valid patent, copyright, trade secret, trademark or other proprietary or intellectual property of a third party.

  

	 	12.2.3	ABS Equipment and Software shall comply with all test requirements required by law or as otherwise agreed upon by the parties in accordance with the terms of
this Agreement. 

  

	 	12.2.4	All ABS Equipment and Software (including Software either embedded in ABS Equipment or specifically designed for use in or with such ABS Equipment) provided
hereunder shall (i) be free from any liens or encumbrances arising by, through or under Aircell, and (ii) be permanently marked with the manufacturing date. 

 

	 	12.2.5	The cellular and wireless functionality associated with the ABS Equipment are not designs that originated with American. 

 

	 	12.2.6	The Services will be performed in a professional and workman-like manner consistent with industry standards. 

 

	 	12.2.7	During the Term of this Agreement (subject, with respect to the 757 Fleet, to American paying any annual maintenance fee that is payable pursuant to
Section 8.1.5), the ABS Equipment will function substantially in accordance with the Specifications and shall be free from defects in material, workmanship and design. 

 

	 	12.3	Services. Aircell shall follow the steps outlined in the Service Failure Chart included in Exhibit J which sets forth the levels of support
provided to American in the event the Aircell Broadband Service does not perform in accordance with the Service Levels detailed in Exhibit J. For all other Services, Aircell shall, as its sole obligation and American’s sole and
exclusive remedy for any breach of the warranty set forth in Section 12.2.6, re-perform the Services which gave rise to the breach or, if it cannot cure the defect, refund the fees paid by American for the Services which gave rise to the
breach; provided that American has notified Aircell in writing of the breach within thirty (30) days following performance of the defective Services, specifying the breach in reasonable detail. 

	 	12.4	Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, INCLUDING WITHOUT LIMITATION THE WARRRANTIES SET FORTH IN SECTION 12.2, AIRCELL MAKES NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT WITH REGARD TO ANY EQUIPMENT, SERVICE OR MATERIALS PROVIDED UNDER THIS AGREEMENT.

  

	13.	TERM AND TERMINATION 

  

	 	13.1	Term. The term of this Agreement will begin on the Effective Date and continue [***]. 

 

	 	13.2	Termination During Transcon Launch. [***]. 

  

	 	13.2.1	[***]. 

  

	 	13.2.2	[***]. 

  

	 	13.2.3	[***]. 

  

	 	13.3	[***]. 

  

	 	13.3.1	[***]. 

  

	 	13.3.2	[***]. 

  

	 	13.3.3	[***]. 

  

	 	13.3.4	[***]. 

  

	 	13.3.5	[***]. 

  

	 	13.4	Termination for Cause. Upon the occurrence of any Event of Default, the non-defaulting party shall be entitled to terminate this Agreement and, except as
otherwise expressly provided herein, shall further be entitled to all other rights and remedies available to such party under this Agreement or applicable laws, which rights and remedies shall be cumulative and not exclusive. The following events
shall constitute an “Event of Default” hereunder: 

  

	 	13.4.1	If either party shall fail in the performance of any of its material obligations contained in this Agreement, which failure continues uncured for a period [***]
following written notice from the other party. 

  

	 	13.4.2	If either party shall file a voluntary petition in bankruptcy, shall be adjudicated as a bankrupt or insolvent, shall file any petition or answer seeking any
reorganization, composition, readjustment, liquidation or similar relief for itself under any present or future statute, law or regulation, shall seek, consent to or acquiesce in the appointment of any trustee, receiver or liquidator for itself,
shall make any general assignment for the benefit of creditors or shall admit in writing its inability to pay its debts generally as they become due. 

  

	 	13.4.3	If a petition shall be filed against either party seeking any reorganization, composition, readjustment, liquidation or similar relief for such party under any
present or future statute, law or regulation, which petition shall remain undismissed or unstayed for an aggregate of thirty (30) days (whether or not consecutive), or if any trustee, receiver or liquidator of either party shall be appointed,
which appointment shall remain unvacated or unstayed for [***] (whether or not consecutive). 

	 	13.4.4	If any material representation or warranty made by either party herein or in any statement or certificate furnished or required hereunder or in connection with
the execution and delivery hereof proves to have been untrue in any material respect as of the date of the making thereof. 

  

	 	13.5	Other Rights to Terminate. 

  

	 	13.5.1	[***]. 

  

	 	13.5.2	With respect to each of the Fleet Types, [***]. 

  

	 	13.6	[***]. 

  

	 	13.7	Effects of Termination. 

  

	 	13.7.1	During Transcon Launch. [***]. 

  

	 	13.7.2	At Any Time [***]. 

  

	14.	INTELLECTUAL PROPERTY RIGHTS 

  

	 	14.1	Ownership. American acknowledges and agrees that, as between the parties, Aircell is the owner of all right and title in and to the Aircell Technology and
that all intellectual property rights, including copyrights, trade secrets and patent rights, embodied in the Specifications and the ABS Equipment and Software shall be exclusively vested in Aircell. Aircell acknowledges and agrees that, as between
the parties, American is the owner of all right and title in and to the American Technology. 

  

	 	14.2	Trademark License. Each party grants the other party hereunder a limited, non-exclusive, non-transferable, royalty-free right and license for the Term to
use that party’s trade name and logo and such of that party’s trademarks as are directly applicable to the Program (collectively, the “Marks”), solely for use by such other party for the purpose of such other party’s
authorized joint marketing efforts with respect to the Program. Each party will comply with the other party’s trademark usage guidelines in using any Mark of the other party. Except as expressly authorized by this Agreement, neither party will
make any use of the other party’s Marks in a manner that dilutes, tarnishes or blurs the value of the other party’s Marks. 

  

	 	14.3	Third Party Infringement Claims. 

  

	 	a)	[***]. 

  

	 	b)	[***]. 

  

	 	c)	[***]. 

	 	d)	“Credit Support” for purposes of the foregoing provisions means security in favor of [***]. 

 

	 	e)	[***]. 

  

	 	f)	[***]. 

  

	 	g)	[***]. 

  

	15.	CONFIDENTIALITY 

  

	 	15.1	General. American and Aircell have executed a Confidentiality Agreement (the “NDA”) dated October 15, 2007, the terms and conditions of
which are incorporated by reference, and govern all use and disclosure of confidential information hereunder by and between the parties. In the event of conflicting provisions, the terms of this Agreement shall control. The disclosure period under
the NDA will terminate on the same date that this Agreement terminates or expires. 

  

	16.	INDEMNITY 

  

	 	16.1	By Aircell. [***]. 

  

	 	16.2	Exclusions and By American. [***]. 

  

	 	16.3	Procedures. [***]. 

  

	 	16.4	Remedies. [***]. 

	17.	INSURANCE 

  

	 	17.1	American Requirements. American agrees to keep in full force and effect and maintain at its sole cost and expense the following policies of insurance with
the specified minimum limits of liability during the term of this Agreement: 

  

	 	17.1.1	Comprehensive Aviation Liability Insurance, including personal injury, products and completed operations, war risk and allied perils and contractual liability in
an amount not less than [***] combined single limit per occurrence (and in the aggregate with respects to products), which insurance may be provided by a combination of primary and umbrella coverages, covering all liability arising out of any bodily
injury (including death of any person) and any damage to (including destruction of) property. 

  

	 	17.1.2	Aircraft Hull Insurance covering loss or damage to ABS Equipment once permanently installed on the aircraft in an amount not less than the full replacement or
repair cost of such ABS Equipment. Such insurance shall include Aircell as loss payee solely as respects the value of the ABS Equipment. 

  

	 	17.2	Aircell Requirements. Throughout the term of this Agreement, and as otherwise specified below, Aircell shall maintain in full force, at its expense, the
following insurance coverage with carriers reasonably acceptable to American: 

  

	 	17.2.1	Aviation Products Liability/Completed Operations Liability Insurance, including contractual coverage, in an amount not less than U.S. [***] which insurance shall
not be required to be procured until immediately prior to the first delivery of ABS Equipment hereunder but shall be maintained for a period of five (5) years following the expiration or termination of this Agreement; 

 

	 	17.2.2	Property Insurance covering all risks and covering all property in Aircell’s custody or control in an amount at least equal to the value of such property.

  

	 	17.2.3	Worker’s Compensation Insurance in the statutory amount(s) required by the State(s) where the ABS Equipment and/or Software are manufactured and/or
installed and/or Services are performed and Employer’s Liability Insurance in an amount not less than U.S. [***]. In lieu of Workers’ Compensation Insurance, Aircell may satisfy the requirements of this subsection by being a qualified
self-insurer in such State(s). 

  

	 	17.3	Policy Requirements. Each party shall have its insurer(s) provide annual certificates of insurance evidencing the coverages required herein commencing
upon execution of this Agreement, and such insurance certificates shall also reflect that policy(ies) include the following special provisions: 

  

	 	17.3.1	The insurer(s) has(ve) accepted and insured the provisions of Section 16 (Indemnification) of this Agreement. 

 

	 	17.3.2	The insurer(s) has(ve) waived any rights of subrogation it/they may or could have against any of the Indemnified Parties. 

 

	 	17.3.3	Each such insurance coverage is and shall be primary without right of contribution from any insurance coverage carried by the Indemnified Parties.

  

	 	17.3.4	The insurer(s) will give at least thirty (30) days prior written notice to other party before any adverse change in the coverage of the policy(ies).

  

	 	17.3.5	No such insurance coverage shall be invalidated with respect to any of the Indemnified Parties by any action or inaction of the insure party.

  

	18.	LIMITATION OF LIABILITY 

  

	 	18.1	Limitation. [***]. 

	 	18.2	Exclusions. The limitation of liability in Section 18.1 shall not apply with respect to claims arising out of a breach of Section 8.5, 14 or 15
or Article 5 or 8 of Exhibit I or arising under Section 16. In addition, the limitation of liability in the last sentence of Section 18.1 shall not apply with respect to claims arising out of a breach of Section 5.4
– “Deinstallation.” 

  

	19.	EXCUSABLE DELAYS 

  

	 	19.1	Definition. Either party shall be excused from performance of its obligations hereunder, and shall not be liable to the other party for any direct,
indirect, special, incidental, consequential or punitive damages suffered or incurred by the other party arising out of a total or partial failure to perform hereunder or delay in such performance, to the extent resulting directly from any event or
occurrence beyond the reasonable control of the delayed party (collectively, “Excusable Delay”), including, without limitation, (i) acts of God, (ii) wars or acts of a public enemy, (iii) acts, failures to act or delays of
the Governments of any state or political subdivision or any department or regulatory agency thereof or entity created thereby, including, without limitation, national aviation authorities, (iv) quotas or embargoes, (v) acts of sabotage,
(vi) fires, floods or other natural catastrophes, or (vii) strikes, lockouts or other labor stoppages, slowdowns or disputes; provided, however, that such delay is not occasioned by the fault or negligence of the delayed party. Any
Excusable Delay shall last only as long as the event remains beyond the control of the delayed party and only to the extent that it is the direct cause of the delay. By way of clarification, and without limiting the foregoing, any act, failure to
act or delay described in clause (iii) of this section shall not be an Excusable Delay if and to the extent such act, failure to act or delay results from Aircell’s failure to comply with Exhibit F or any other schedule
agreed upon by the parties. For the avoidance of doubt, a delay by any of Aircell’s subcontractors shall not be an Excusable Delay unless the subcontractor itself has experienced an Excusable Delay. 

 

	 	19.2	Recourse. The delayed party shall notify the other party within a reasonable time after it discovers an Excusable Delay has occurred, in writing,
specifying the cause of the delay and, to the extent known, estimating the duration of the delay. No delay shall be excused unless such written notice shall have been given as required by this section. If the Excusable Delay lasts in excess of
ninety (90) days, the non-delayed party shall have the right to terminate this Agreement. 

  

	20.	GENERAL 

  

	 	20.1	Independent Contractors. Aircell is an independent contractor of American, and personnel used or supplied by Aircell in performance of this Agreement
shall be and remain employees or agents of Aircell and under no circumstances shall be considered employees or agents of American. Aircell shall have the sole responsibility for supervision and control of its personnel. 

 

	 	20.2	 Use of Subcontractors. Aircell shall provide an initial list of all major subcontractors utilized by Aircell for the manufacture of the
ABS Equipment, development of the Software and/or performance of the Services for American’s approval, which shall not be unreasonably withheld. After obtaining American’s approval of the initial list, Aircell will obtain American’s
prior approval of any and all proposed changes thereto, which shall not be unreasonably withheld. American’s rejection of a subcontractor may result in delivery delays or additional costs, as negotiated by the parties in good faith. Nothing in
this Agreement shall create any contractual relationship between American and any such subcontractor, and no subcontract shall relieve Aircell of its obligations hereunder should

	 	
the subcontractor fail to perform in accordance with the provisions of this Agreement. American shall have no obligation to pay or to see to the payment of any money to any subcontractor. Aircell
shall be solely responsible for the acts and omissions of the Aircell subcontractors, with which Aircell shall have entered into agreements that contain confidentiality provisions at least as protective as those set forth herein. Any breach by an
Aircell subcontractor of any terms or conditions of this Agreement shall be deemed a breach by Aircell. 

  

	 	20.3	Notice. Any notice, demand or document that either party is required or otherwise desires to give or deliver to or make upon the other party hereunder
shall be in writing and shall be (a) personally delivered, (b) deposited in the United States Mail, registered or certified, return receipt requested, with postage prepaid, (c) sent by overnight courier, or (d) sent by facsimile
with confirmation of receipt, addressed as follows: 

 If to American: American Airlines, Inc.

  2000 Eagle Parkway 

 Ft. Worth, TX 76177 
  ATTN: Aircraft Programs’ Purchasing Managing Director 

 Mail Drop 8250 
  Fax: (817) 224-0044 
 If to Aircell:
     Attn: General Counsel 
  Aircell LLC 

 1250 N. Arlington Heights Road, Suite 500 

 Itasca IL 60143 
  Fax: (630) 285-0191 
 or to such other address as either party shall
designate for itself by notice given to the other party as aforesaid. Any such notice, demand or document shall be deemed to be effective upon receipt of the same by the party to whom the same is addressed. 

 

	 	20.4	Assignment. This Agreement shall inure to the benefit of and be binding upon each of the parties and their respective successors and assigns, but neither
the rights nor the duties of either party under this Agreement may be voluntarily or involuntarily assigned or delegated, in whole or part, without the prior written consent of the other party, such consent not to be unreasonably withheld.

  

	 	20.5	Governing Law; Dispute Resolution. This Agreement shall be governed by and construed according to the internal laws of the State of New York without
regard to conflicts of laws principles. Each party agrees to negotiate in good faith to resolve any dispute, claim or controversy arising out of or related to this Agreement. In the event the parties are unable to resolve the dispute within fifteen
(15) days following the commencement of negotiations, each party shall escalate the dispute through the appropriate levels of management, up to and including the level of Chief Executive Officer at Aircell and Vice President-Purchasing or
higher at American, until the resolution of the issue is achieved or the respective executives cannot agree to a resolution of the dispute. Unless otherwise agreed to by both parties, in no event shall the escalation process exceed thirty
(30) days. 

  

	 	20.6	Press Release/Publicity. Except as provided in Exhibit I, neither party hereto shall use the name or any trade name of or otherwise refer to
the other party or any of its affiliates, directly or indirectly, in any advertisement, news release or professional or trade publication without receiving prior written approval from such other party. 

 

	 	20.7	Savings Clause. If any provision of this Agreement is declared unlawful or unenforceable as a result of final administrative, legislative or judicial
action, this Agreement shall be deemed to be amended to conform with the requirements of such action and all other provisions hereof shall remain in full force and effect. 

	 	20.8	Waiver. No failure or delay by either party in requiring strict performance of any provision of this Agreement, no previous waiver or forbearance of any
provision of this Agreement by either party and no course of dealing between the parties shall in any way be construed as a waiver or continuing waiver of any provision of this Agreement. 

 

	 	20.9	Final Agreement. This Agreement constitutes and represents the final agreement between the parties as to the subject matter hereof and may not be
contradicted by evidence of prior, contemporaneous or subsequent oral agreements of the parties. There are no oral agreements between the parties. This Agreement may be amended in whole or in part only in a writing signed by both parties.

  

	 	20.10	Captions. The section headings herein are for convenience of reference only and are not intended to define or aid interpretation of the text hereof.

  

	 	20.11	Counterparts. This Agreement may be executed in counterparts, each of which shall constitute an original but all of which together shall constitute one
and the same instrument, and if so executed in counterparts will be enforceable and effective upon the exchange of executed counterparts or the exchange of facsimile transmissions of executed counterparts. 

 

	 	20.12	Survival. Notwithstanding anything herein to the contrary, any sections or portions of any sections of this Agreement (including the Exhibits hereto) that
by their express terms survive, or by their nature should survive, expiration or termination of this Agreement shall survive such expiration or termination. 

 IN WITNESS WHEREOF, the parties have executed and delivered this Second Amended and Restated Agreement as of
the date first written above. 
  

									
	AIRCELL LLC	 		 	AMERICAN AIRLINES, INC.
					
	By:	  	 /s/ Michael J. Small
	 		 	By:	 	 /s/ John R. MacLean

					
	Name:	  	 Michael J. Small
	 		 	Name:	 	 John R. MacLean

					
	Title: 	  	 President and CEO
	 		 	Title: 	 	 V.P. Purchasing

					
	Date:	  	 4/11/11
	 		 	Date:	 	 5/11/11

 Appendix 3A: American Restricted Advertisers 

[***] 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Appendix 3A Page 1 

 Appendix 3B: Duplicative American Restricted Advertisers 

[***] 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Appendix 3B Page 1 

 Appendix 4A: Supplier Restricted Advertisers 

[***] 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Appendix 4A Page 1 

 EXHIBIT A-1 

TRANSCON LAUNCH PRELIMINARY CALENDAR 
 “Phase I” shall include diagnostic testing on the Prototype A/C for the purposes of obtaining STC. 
 “Phase II” shall begin after the Prototype A/C have been retrofitted with the ABS Equipment and Phase I has been completed. 

“Phase III” shall begin when all aircrafts in the Initial Fleet have been retrofitted with the ABS Equipment and returned to
service. [***]. 
 INSTALLATION SITE AND SCHEDULE FOR TRANSCON FLEET 

Aircell will schedule deliveries of the Shipsets as requested by American thirty (30) days prior to a mutually agreed installation date. The
Installation Site and Schedule details are set forth below. Changes to this schedule are permissible by mutual consent of both parties. 
 [***]

 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit B-1 

 EXHIBIT A-2 

INSTALLATION SITE AND SCHEDULE FOR 737 FLEET 
 Aircell will schedule deliveries of the Shipsets as requested by American [***] prior to a mutually agreed installation date. The Installation Site and Schedule details are set forth below. Changes to
this schedule are permissible by mutual consent of both parties. 
 [***] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit B-2 

 EXHIBIT A-3 

INSTALLATION SITE AND SCHEDULE FOR MD FLEET 
 Aircell will schedule deliveries of the Shipsets as requested by American [***] prior to a mutually agreed installation date. The Installation Site and Schedule details are set forth below. Changes to
this schedule are permissible by mutual consent of both parties. 
 [***] 

MD 80 TAIL NUMBERS ARE SUBJECT TO CHANGE AND THE ORDER IN WHICH THE AIRCRAFT TAIL NUMBERS ARE RETROFITTED ARE SUBJECT TO CHANGE AT AMERICAN’S
DISCRETION SO LONG AS THE TOTAL NUMBER OF INSTALLED MD8OS DOES NOT CHANGE 
 American Airlines, Inc. and Aircell LLC

 Confidential and Proprietary Information 
 Exhibit B-3 

 EXHIBIT B 

ABS EQUIPMENT AND LEAD TIME 
 A
Shipset consists of the following: 
  

									
	 ITEM
	  	LEAD
 TIMES
	 	QTY

REQUIRED
	 	AIRLINE
 PRICE

EACH
	 	TOTAL
 AIRLINE

KIT COST

	 [***]
	  	[***]	 	[***]	 	[***]	 	[***]

 DURING DE-INSTALLATION, THE EQUIPMENT EXCLUDING THE INSTALLATION KIT WILL BE REMOVED 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit B-4 

 EXHIBIT C 

SPECIFICATIONS 
 Physical Dimensions & Electrical Load 
 ABS System on Boeing 767-200

 [***] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit C-1 

													
	American Airlines 767-200 Installation Kits – STC (131114)
	No.	  	Part No.	  	Drawings	  	Qty	  	Weight
(lbs)	  	Total	  	Location
FS
	[***]	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit C-2 

 EXHIBIT D 

CHANGE REQUEST FORM 
 This
change request form is to be used by members of the Connectivity Core Team only. The purpose of this form is to document and track all changes to the scope of the program and detail any cost or timeline impacts. The team will review the CR and
discuss whether or not it will be approved. 
 Process Steps: 
  

	 ̈	Step One: 

  

	 	1.	Contact initiating partner’s appropriate internal resource to obtain a number for the CR. 

 

	 	•	 	 AA Resource: Karen Shultz 

  

	 	•	 	 Aircell Resource: Tamara Roberts 

  

	 	2.	Complete attached change request form and provide as much detail as possible within the space allotted 

 

	 ̈	Step Two: 

  

	 	1.	Send the filled-in form to the appropriate Core Team Member 

  

	 	2.	Core Team Member will review, determine disposition and approve for release to Core team. This member is responsible for reviewing with the Core Team.

  

	 	3.	The Core Team Member will submit the CR. 

  

	 	4.	Aircell Program Management will log the CR on the Change Log tracking form. 

 

	 ̈	Step Three: 

  

	 	1.	The receiving partner will obtain an internal tracking number for the CR. 

  

	 	2.	The receiving partner will review with/ follow process of their internal team and determine disposition. 

 

	 ̈	Step Four: 

  

	 	1.	Receiving partner will report on CR disposition and/ or obtain additional information as required. 

 

	 	2.	After disposition, agreement to the action and/ or closure will be indicated and signed by authorized signatures from both the initiating and receiving partner.

  

	 ̈	Step Five: 

  

	 	1.	Aircell Program Management will update the Change Log tracking form and, based upon final disposition, manage the updating of required documents

 SUBMIT DATE: <date the CR is being submitted> 
 SUBMITTED BY: <name of Core Team member submitting change> 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit D-1 

 TITLE OF CHANGE REQUEST : <place name of change request; this is what the CR will be referenced

 as> 
  

			
	AMERICAN AIRLINES PROJECT CR #:	  	AIRCELL PROJECT CR #:
		
	PRIORITY:	  	TYPE OF CHANGE:
	  ̈       High Priority / Urgent
	  	<define the type of change ex. Schedule, pricing, scope of work etc.>
	  ̈       Priority (normal)
	  	
	  ̈       Low Priority
	  	

 DETAILED DESCRIPTION: 
 <describe the scope of work being outlined in the change request with some detail> 

JUSTIFICATION FOR PROPOSED CHANGE: 

<identify and detail the reasons for the change request> 
 COST IMPACT FROM PROPOSED CHANGE: 
 <identify the known upfront cost/savings and
recurring costs/savings that would result from the change request being implemented> 
 TIMELINE IMPACT FROM PROPOSED CHANGE:

 <identify the timeline impact that would result from change. Identify clearly if it will impact milestones and on-dock date>

 IMPACTS TO OTHER PARTS OF THIS PROGRAM: 
 <identify any impacts to other components of this program such as the Business Class seat or IFE etc> 
 ASSUMPTIONS AND CONSTRAINTS: 
 <what constraints or assumptions are required to
support the CR> 
 DATE RESPONSE DUE FROM RECEIVING PARTNER: 
 ESTIMATED DATE TO REVIEW WITH CORE TEAM: <date that the CR will be reviewed with Core Team> 
 CR DISPOSITION: <Go/ No Go decision and why> 
  

					
	AUTHORIZED SIGNATURES:	  	 	  	 
	  
	  	 	  	  

	Signature	  		  	Signature
	Date	  		  	Date
	 Name
	  		  	 Name

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit D-2 

 EXHIBIT E 

PACKING LIST (for 767-200) 

[***] 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Exhibit E-1 

 EXHIBIT F 

INSTALLATION SCHEDULE, TRAINING AND SUPPORT FOR TRANSCON LAUNCH 
 INSTALLATION SCHEDULE 
 See Exhibit A for the agreed-upon Installation
Schedule for the 767-200 Fleet. 
 Section 1.0 Prototype Installation (Initial 767-200 Installation and Certification)

 Aircell and American Airlines will construct a detailed plan for installing and obtaining Supplemental Type Certification for an Aircell
broadband system aboard a 767-200 aircraft. Aircell will supply the Installation Kit, installation and certification support, and conduct any testing relating to functional verification and certification. AMERICAN will be responsible for the
installation touch labor and any required flight time associated with the certification. It is envisioned that the prototype installation and certification will be conducted during an AMERICAN Planned Maintenance Activity, thereby taking the
aircraft out of service for the shortest time period. [***]. 
 Section 1.1 Prototype Installation & Certification – Time
Line Agreements 
  

	(1)	[***] 

  

	(2)	[***] 

  

	(3)	[***] 

 Section 1.2 Prototype
Installation & Certification – Compensation 
  

	(3)	[***] 

  

	(4)	[***] 

 Section 2.0 Production
Installations (767-200 Aircraft #2 through #15) 
 On or before August 31, 2007 American Airlines will provide Aircell with its aircraft
out-of-service plan for the purposes of production installation (Plan of Record). 
 Following the Prototype Installation, through mutual
planning and coordination efforts American Airlines will install the Aircell broadband system on the remaining 14 767-200 aircraft. The time required to install the equipment, as planned by AMERICAN, is estimated to be [***] per aircraft after the
learning curve. 
 Section 2.1 Production Installations – Time Line Agreements 

(1) [***] to the first production installation, Aircell will provide an equipment and resource commitment to support the AMERICAN schedule 

(2) [***] to each scheduled installation, Aircell will provide, on-dock at AMERICAN, a complete installation kit (this kit to include all required
equipment; e.g. [***]). 
 Note: Aircell’s on-time delivery of non-working ABS Equipment, incomplete Documents or Services
shall not, for the purposes of this paragraph, be deemed an on-time delivery. 
 American Airlines, Inc. and Aircell LLC

 Confidential and Proprietary Information 
 Exhibit F-1 

 Note: At Aircell’s request and American’s sole discretion, changes to on-dock
delivery dates for the installation drawing package or installation kit could be accommodated for the Production Aircraft. 
 (8) AMERICAN to
make best effort to complete the production installations of all 767-200 aircraft [***], using nose-to-tail mod line and coordinating installations during other planned maintenance activities. 

Section 2.2 Production Installations – Compensation 
 (9) In the event the delivery of an Aircell installation kit is delayed to AMERICAN [***]. 
 (10)
[***] 
 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit F-2 

 CONTACT PERSONNEL 
 Prototype Aircraft 
  

							
	Name	  	Designation	  	Contact Number	  	Hours of work
	Michael Kuntz	  	Manager, Aircraft Operations	  	630-217-4174	  	As needed.
	Kavil Musikasinthornlata	  	Manager of Development, Cabin Systems	  	630-441-0142	  	As needed.
	Matthew Smith	  	FAA Certification Manager	  	630-441-6389	  	As needed.
	Tamara Roberts	  	Program Manager	  	312.375.0374	  	
				
		  		  	Retrofit Aircraft	  	
	Name	  	Designation	  	Contact Number	  	Hours of work
	Michael Kuntz	  	Manager, Aircraft Operations	  	630-217-4174	  	As needed.
	Kavil Musikasinthornlata	  	Manager of Development, Cabin Systems	  	630-441-0142	  	As needed.
	Tamara Roberts	  	Program Manager	  	312.375.0374	  	As needed.

 ENGINEERING SERVICES 
 Aircell will provide an engineering installation drawing package for installation on AA’s airplanes consisting of all applicable install drawings and installation work instructions. In addition,
Aircell will provide Continued Airworthiness documents which include at a minimum [***]). 
 The system component placement and design will take
the following into consideration: 
 •      Consistent locations relative to all fleet types

 •      Compliance with applicable FAA regulations and safety practices 

–     Ease of installation 
 –     Maintainability 
 –    
Future system growth & expansion 
 –     Cost effective 

During the design phase Aircell will coordinate the following milestones with AA: 

–     Aircraft Audits 
 –     ITCM- Initial Technical Coordination Meeting 

–     PDR- Preliminary Design Review 
 –     CDR- Critical Design Review 

–     FDR – Final Design Review 
 Final ABS System configuration of each fleet is pending an audit of each aircraft to be installed. Airline to provide access to the airplanes and all related Technical Publications and OEM aircraft
drawings to complete each engineering design package. 
 Aircell will provide on-site engineering support as provided in Section 8.1.3 of
the Agreement. 
 Certification Services 
 [***] 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit F-3 

 EXHIBIT G 

MAINTENANCE SERVICES 
 [***] 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit G-1 

 EXHIBIT H 

SYSTEM DEFINITION DOCUMENTATION (SDD) 
 System Description 
 A block diagram showing all major functions of the proposed aircraft system

 [***] 
 American
Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Exhibit H-1 

 EXHIBIT I 

PORTAL, ADVERTISING AND CONTENT MANAGEMENT, 
 MARKETING ACTIVITIES 
 This document sets out the agreement of the parties with respect to:
the marketing activities of the parties in connection with the Aircell Broadband Services (“ABS”), advertising and content on the Portal, certain training activities, and certain aspects of customer care. Any initial-capitalized terms that
are not defined herein (in Section 11) are defined in the main Agreement. Section references refer to this Exhibit unless sections of the main Agreement are specifically referenced. 

 

	1.	CERTAIN SUPPLIER OBLIGATIONS. SUBJECT TO THE RESTRICTIONS,
LIMITATIONS, TERMS AND CONDITIONS OF THIS DOCUMENT: 

 

	 	1.1	Advertiser and Content Provider Relations. [***]. 

  

	 	1.2	Format & Management of Content and Ads. [***]. 

  

	 	1.3	Hosting & Infrastructure. [***]. 

  

	 	1.4	Reporting. [***]. 

  

	 	1.5	Customer Care and Billing. [***]. 

  

	 	1.6	Approvals. [***]. 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Appendix 1 page 1

	 	1.7	Quarterly Reviews. [***]. 

  

	 	1.8	Redesign of the Pages. [***]. 

  

	2.	CERTAIN AMERICAN OBLIGATIONS. 

 

	 	2.1	Advertiser and Content Provider Relations. [***]. 

  

	 	2.2	Technical Support. [***]. 

  

	 	2.3	Reporting. [***]. 

  

	 	2.4	Approvals. [***]. 

  

	3.	DISPLAY OF CONTENT AND ADS. 

 

	 	3.1	Generally. [***]. 

  

	 	3.2	Splash Page. This Section applies to the Splash Page only. 

  

	 	(a)	American Sections. Subject to the terms of this Exhibit and the rest of the Agreement, [***]. 

 

	 	(b)	 Phase I. During Phase I, no ads will be included in the Portal other than ads [***]. As used in this paragraph the term “ads” does not
include unpaid messaging that promotes American’s airline or ancillary businesses (such as the AAdvantage®
program and the Admirals Club® facilities) or ABS. 

 

	 	(c)	Phase II. During Phase II, if the Splash Page continues to include a Marquee Section [***]. 

 

	 	(d)	Changes to Splash Page. [***]. 

 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Appendix 1 page 2 

	 	3.3	Style Guidelines. [***]. 

  

	 	3.4	Prohibited Material. [***]. 

  

	 	3.5	Wireless Distribution of Content. [***]. 

  

	 	3.6	Content Partners. [***]. 

  

	 	3.7	Minor Portal Changes. [***]. 

  

	 	3.8	Major Portal Changes. [***]. 

 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Appendix 1 page 3 

	 	3.9	Mobile Portal. [***]. 

  

	 	3.10	Remedies. [***]. 

  

	4.	PORTAL ADVERTISING. 

  

	 	4.1	Ad Space Value. [***]. 

  

	 	4.2	Ad Space Allocation. [***]. 

  

	 	4.3	Ad Revenue Shares. 

  

	 	(a)	Phase I. [***]. 

  

	 	(b)	Phase II. During Phase II, [***]. 

  

	 	4.4	Restricted Advertisers. [***]. 

  

	 	4.5	Advertisement Management. [***]. 

  

	5.	DATA OWNERSHIP AND PRIVACY. 

 

	 	5.1	American Data. 

  

	 	(a)	[***] 

  

	 	(b)	[***]. 

  

	 	(c)	[***], 

  

	 	(d)	[***]. 

  

	 	(e)	[***]. 

 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Appendix 1 page 4 

	 	(f)	[***]. 

  

	 	5.2	Supplier Data. [***]. 

  

	 	5.3	Data Privacy and Data Security. [***]. 

  

	 	5.4	Remedies. [***]. 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Appendix 1 page 5

	6.	MARKETING/PR ACTIVITIES. 

  

	 	6.1	Joint Activities. During and after the Transcon launch, American and Supplier will conduct joint marketing or PR activities to promote ABS. [***].

  

	 	6.2	Independent Activities. [***]. 

  

	7.	TRAINING/FAMILIARIZATION ACTIVITIES. 

 

	 	7.1	Flight attendants and Other American Front Line Employees. 

  

	 	(a)	[***]. 

  

	 	(b)	During the Transcon Launch and the roll-out of ABS to Additional Fleets, [***]. 

 

	 	(c)	During the Transcon Launch and the roll-out of ABS to Additional Fleets, [***]. 

 

	8.	AMERICAN AND SUPPLIER MARKS. 

 

	 	8.1	Rights in Marks. Supplier acknowledges that the marks shown on Appendix 2A hereto are the property of American and the only marks owned by American that may be
used by Supplier in marketing and promoting ABS (“American Marks”), and that upon expiration or termination of this Agreement, Supplier will immediately cease use of such marks. American acknowledges that the marks shown on Appendix
2B hereto are the property of Supplier and the only marks owned by Supplier that may be used by American in marketing and promoting ABS, and that upon expiration or termination of this Agreement, American will immediately cease use of such marks.
From time to time, American will provide Supplier with limited access to the American Airlines Digital Asset Management System (“AADAMS”) at the www.aadams.com web site to obtain digital renditions of the American
Marks. Except as expressly set forth in the Agreement, no right, property, license, permission or interest of any kind in or to the marks owned by either party is or is intended to be given or transferred to or acquired by the other party by the
execution, performance or non-performance of this Agreement or any part hereof. 

 American Airlines, Inc. and
Aircell LLC 
 Confidential and Proprietary Information 

Appendix 1 page 6 

 Each party agrees that it shall in no way contest or deny the validity of, or the right or
title of the other party in or to its marks, and shall not encourage or assist others, directly or indirectly, to do so, during the lifetime of this Agreement and thereafter. Neither party will take actions that are adverse to the other party’s
ownership rights in or to its marks, nor shall either party intentionally utilize the other party’s marks in any manner that would diminish their value or harm the reputation of the other party. Neither party shall use or register any domain
name that is identical to or confusingly similar to any of the other party’s marks. 
 Supplier agrees that it shall not
intentionally, without American’s prior written approval: (i) alter the American Marks in any way; (ii) use any partial American Marks or fragments thereof; (iii) display the American Marks without the appropriate trademark
designation, as specified by American; (iv) superimpose any image or content upon the American Marks; (v) utilize the American Marks in any manner that would diminish their value or harm the reputation of American; or (vi) purchase,
use, or register any domain names or keywords or search terms that are identical or similar to, or contain (in whole or in part), any of the American Marks. 
  

	 	8.2	Approval of Promotional Materials; Graphics Standards. Each party shall submit to the other party for review and approval, at least thirty (30) days prior
to publication or use, the portion of any and all artwork, scripts, copy, advertising, promotional materials, direct mail, press releases, newsletters or other communications or any other publicity published or distributed by the first party (or at
its direction or authorization) that uses any trademark, service mark, logo or trade name of the other party or any of its Affiliates (other than any text-only non-stylized names). All such promotional materials shall follow the style guidelines of
the applicable party, including any requirements for disclaimers or tag lines indicating registered trademarks, and each party may modify its style guidelines from time to time in its sole discretion. The party from whom approval is requested will
respond to the requesting party within ten (10) business days of the request, and approval with respect to uses of American Marks may be withheld in the sole discretion of American. 

 

	9.	AMERICAN’S MARKETING CHANNELS. 

 

	 	9.1	Other Marketing. [***]. 

  

	 	9.2	American’s Promotion of Supplier. [***]. 

 10. DISPUTE RESOLUTION UNDER THIS EXHIBIT. [***]. 
 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Appendix 1 page 7 

	11.	DEFINITIONS. 

  

	 	11.1	“Ad Revenue” [***]. 

  

	 	11.2	“Ad Space” [***]. 

  

	 	11.3	“Ad Space Value” [***]. 

  

	 	11.4	“Advertiser” [***]. 

  

	 	11.5	 “American Data” [***]. 

  

	 	11.6	“American Restricted Advertiser” [***]. 

  

	 	11.7	“American Sections” of the Splash Page [***]. 

 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Appendix 1 page 8 

	 	11.8	“Content” [***]. 

  

	 	11.9	“Duplicative American Restricted Advertiser” [***]. 

  

	 	11.10	“Internal Portal Page” means any Portal page excluding the Splash Page. 

 

	 	11.11	“Marquee Section” [***]. 

  

	 	11.12	“Media Rate Card” [***]. 

  

	 	11.13	“Minor Portal Changes” [***]. 

  

	 	11.14	“O&D” means a passenger’s Itinerary origination city/airport and destination city/airport whether achieved through direct connection or
through connecting city(ies)/airport(s). 

  

	 	11.15	“Phase I” [***]. 

  

	 	11.16	“Phase II” means [***]. 

  

	 	11.17	“Portal” [***]. 

  

	 	11.18	“Prohibited Material” [***]. 

  

	 	11.19	“Splash Page” means the first web page of the Portal that a User will see on her laptop when the User connects to the ABS on a Retrofit A/C.

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 9 

	 	11.20	“Splash Page Remainder” means the total area of the Splash Page, with the leftmost tab open (assuming there are tabs on the redesigned Splash Page),
less the area allocated for sign-in and registration for ABS. 

  

	 	11.21	“Supplier Data” [***]. 

  

	 	11.22	“Supplier Restricted Advertiser” [***]. 

  

	 	11.23	“Supplier User Data” [***]. 

  

	 	11.24	“User” means any person who accesses or uses ABS on a Retrofit NC. 

 

	 	11.25	“User Data” [***]. 

 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Appendix 1 page 10 

	
	

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 11 

  
 

 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 12 

  
 

 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 13 

  
 

 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 14 

  
 

 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 15 

  
 

 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Appendix 1 page 16 

 EXHIBIT J 

IFE Connectivity Service Level Agreement 
 MODIFIED TO REFLECT AMENDMENT 
 #1 TO THE AGREEMENT 

Prepared by  

American Airlines, Inc. 
 Department 
 [ Department Name ] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit J-6 

 Table of Contents 
  

											
	 1        EXECUTIVE SUMMARY
	  	 	8	  
	 1.1     Introduction
	  	 	8	  
	 1.1.1     Service Objectives
	  	 	8	  
	 1.1.2     Objectives
	  	 	8	  
	 1.1.3     Scope
	  	 	8	  
	 2        SERVICES
	  	 	9	  
	 2.1     Life Cycle Support 998
	  			
	 2.1.1     Services Provided by Aircell
	  	 	9	  
	 2.1.2     American Airline’s Responsibilities
	  	 	11	  
	 3        SERVICE COMMITMENTS
	  	 	12	  
	 3.1     General Requirements
	  	 	12	  
	 3.2     Reporting
	  	 	12	  
	 3.3     Spares Inventory
	  	 	12	  
	 3.4     Security
	  	 	12	  
	 3.5     Availability Measure
	  	 	12	  
	 3.6     Levels of Service Commitment 134343
	  			
	 4        PROBLEM MANAGEMENT
	  	 	15	  
	 4.1     Problem Management Definitions
	  	 	15	  
	 4.2     Reactive Service Level Severity Definitions
	  	 	15	  
	 4.3     Problem Resolution Control: Aircraft
	  	 	15	  
	 4.4     Problem Resolution Control: Terrestrial Network
	  	 	16	  
	 4.5     Problem Resolution: Customer Care
	  	 	16	  

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit J-7 

 Executive Summary 
 Introduction 
 This service level agreement (SLA) defines the services, primary jobs,
responsibilities of each party, the methods of delivery of support services, the process for problem resolution, the limitations of service support levels and the anticipated frequency and measurements (metrics) that will be applied for system
performance for the 767-200 Transcon Launch and Additional Fleets. All terms detailed in this Service Level Agreement are minimum service level requirements that were identified for the 767-200 Transcon Launch and apply to Additional Fleets. The
measurements determine performance and reliability impact (i.e. whether performance meets, exceeds or falls shorts of system expectations). [***] 
 Service Objectives 
 Aircell will provide an end-to-end/turnkey hardware and service solution
allowing airline passengers and crew to use personal electronics devices (PC, PDA) to conduct data communications in exactly the same manner as they do on the ground. Aircell will be responsible for the overall architecture and all business/service
relationships to ensure seamless operation. The product name that we have initially assigned is Aircell Broadband Service – ABS. Think of it as an airborne Hotspot and Roaming Site, bringing connectivity to virtually all of the traveling
public. It should also be pointed out that Aircell intends to design ABS with feature modularity, allowing an airline to offer just those applications they deem most important to their customer base. 

Aircell’s goal is to support the same communications standards most demanded on the ground. The ABS aircraft architecture will provide wireless
cabin access for virtually all personal electronic devices that are enabled for wireless operation. Applications shall include email, instant messaging, VPN, Internet, and cached Intranet. Wireless distribution of content to a passenger device will
follow at a later date and a separate Service Level Agreement will be drafted to address the specifications of that service and network. The following wireless protocols are to be supported: 802.11 a/b/g data Aircell’s design is intended to be
modular in nature, so that as new wireless standards gain popularity on the ground, they can be incorporated into the cabin architecture without having to replace the entire system. 
 Objectives 
 The purpose of this document is to establish an agreement between American Airlines
and Aircell regarding the Aircell Broadband System (ABS). It is Aircell’s responsibility to provide the service and satisfy the objectives defined in this document. 
 Scope 
 The scope of services is defined in this document regarding the in-service technical
environment, support structure, system performance and the activities required to ensure that the service remains secure, reliable and operational as committed to under the Service Commitments section of the SLA. 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit J-8 

 Services 
 Life Cycle Support 
 Aircell provides support services to AA and its
customers throughout a “lifecycle”, which consists of the following phases: 
  

	 	•	 	 Consultation Phase: The phase commences with AA completing the service request forms with appropriate signatures and submitting to Aircell to verify
that the service is available and that Aircell is prepared to begin installation. 

	 	•	 	 Installation Phase: The phase is completed once the equipment is installed on the defined aircraft and the service has been successfully tested
providing AA a complete turnkey solution. Upon completion of the installation phase the service can be declared operational. 

	 	•	 	 Operational Phase: Operational support of the service includes production support and maintenance: 

 

	 	–	Maintenance includes ongoing upgrades and patches and fixes of the solution components during the life cycles of the service. 

 

	 	–	Commercial aspect – Aircell has to track the take rate of the passengers on board. AA will want to monitor the take rate as well 

 

	 	–	Production support of the solution includes problem management that identifies and addresses the following categories: 

 

	 	•	 	 Outage: any defined service is not available during the agreed upon operational period(s). 

	 	•	 	 Problem event: a non-outage related issue that may be reported as an error or misbehavior of an expected service. 

This document will focus only on the support Aircell will provide AA throughout “operational phase” of the lifecycle.

 Services Provided by Aircell 

Operational Phase 
 – Production
Support Services 
 [***] 
 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Exhibit J-9 

 [***] 
 - Maintenance Services 
 [***] 
 [***] 
 [***] 
 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Exhibit J-10 

 American Airline’s Responsibilites 
 Operational Phase 
  

	–	Production Support Services 

 [***] 
  

	-	Maintenance Services 

[***] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit J-11 

 Service Commitments 
 General Requirements 
 [***]. 

Reporting 
 [***].

 [***]. 
 Spares
Inventory 
 [***]. 

Security 
 Customer
Security is a paramount concern to American Airlines. This includes identity and data protection. [***]. 
 Availability Measure

 Segmentation of a flight (i.e. Phases of flight)- 
 [***] 
  

					
	 Services
	  	 System/Service Availability1
	  	 SLA Guarantee1

	 [***]
	  	[***]	  	[***]

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit J-12 

 [***] 
 Levels of Service Commitment 
 Note 1: Minimum system availability will be measured
against the factors described below . 
 [***] 
 [***] 
  

					
	 Requirements
	  	 Description
	  	 Specifications

	 [***]
	  	[***]	  	[***]

 Service Availability Measurement 
 For explanatory purposes Attachment 1 provides some examples of how availability will be measured and the impact of unavailability on customer experience. 

Mitigating Service Unavailability Impact 

[***] 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Exhibit J-13 

 AA Revenue Protection 
 [***]. 
 Tracking of Availability Measures 

[***]. 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit J-14 

 Problem Management 
 Problem Management Definitions 
  

					
	 Services
	  	 Description
	  	 Specifications

	             [***]
	  	            [***]	  	[***]

 Reactive Service Level Severity Definitions 

Priority is initially assigned by the Aircell contact center and confirmed by the responsible Aircell support staff after an assessment of
the problem information. Should AA dispute the priority assigned to the problem, appropriate escalation procedures will be followed. 
 Airborne Technical Support Severity Definitions 
  

			
	 Description
	  	 Definitions

	 [***]
	  	[***]

 Terrestrial Technical Support Severity Definitions 

 

			
	 Description
	  	 Definitions

	 [***]
	  	[***]

 Passenger Support Severity Definitions 

 

			
	 Description
	  	 Definitions

	 [***]
	  	[***]

 Problem Resolution Control: Aircraft 
 [***] 
  

					
	 Severity
	  	 Call

Acknowledgement/
 Notification
	  	 Support

Team Response

Recommendation/

Resolution Update1

	 [***]
	  	[***]	  	[***]

 1 Response times are calculated from the time of notification 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit J-15 

 [***] 
 Problem Resolution Control: Terrestrial Network 
 The problem resolution
service level will apply to all system components that do not reside on the aircraft. 
 [***] 

 

					
	 Severity
	  	 Call

Acknowledgement/
 Notification
	  	 Support

Team Response

Resolution

Update

	 [***]
	  	[***]	  	[***]

 [***] 
  

					
	 Site Category
	  	 Number of Sites
	  	 Expected MDT

	 [***]
	  	[***]	  	[***]

 [***] 

Resolution: Customer Care 

[***] 
  

					
	 Call Type
	  	 Resolution
	  	 Time (Within)

			
	 Billing
	  	[***]	  	[***]
			
	 Customer Service (Inquiries, profile, account updates etc)
	  	[***]	  	[***]
			
	 Service Issues (Technical Nature)
	  	[***]	  	[***]

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit J-16 

			
	 Passenger Type
	  	 Method of Communication

	 New and/or Existing Customer (Airborne)
	  	[***]
	 New and/or Existing Customer(On ground)
	  	[***]
	 Airline Partner
	  	[***]

 IN WITNESS WHEREOF, in addition to the signatures executing the Terms Sheet, the undersigned hereby
approves this Service Level Agreement: 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit J-17 

							
	AMERICAN AIRLINES	 	AIRCELL LLC
		
	  
	 	  

	Signature	  	Date	 	Signature	 	Date
		
	 Lauri Curtis
	 	 Jack Blumenstein

				
	Name	  		 	Name	 	
		
	 Vice President of Marketing
	 	 President and CEO

				
	Title	  		 	Title	 	
			
	  
	 		 	
	Signature	  	Date	 		 	
			
	 John MacLean
	 		 	
				
	Name	  		 		 	
			
	 Vice President of Purchasing
	 		 	
				
	Title	  		 		 	

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit J-18 

 Attachment 1 
 American Airlines-Aircell 
 Service Level Agreement 

Examples of Network Unavailability Scenarios 
 Definitions: 
 [***] 
 Unavailability of Network based on combinations of Aircraft and Terrestrial Networks availability: 
 [***] 
 Examples of time of Network unavailability: 

[***] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit J-19 

 EXHIBIT K 

USAGE REPORTS REQUIREMENTS 
  

							
	 	  	System Reporting	  	 	  	 
				
		  	[***]	  		  	
				
		  	Airborne System Support Reporting	  		  	
				
		  	[***]	  		  	
				
		  	Terrestrial System Support Reporting	  		  	
				
		  	[***]	  		  	

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit K-1 

							
				
		  	Passenger Support Reporting (Customer Care)	  		  	
		  	[***]	  		  	
				
		  	Financial/Revenue Management	  		  	
		  	[***]	  		  	
				
		  	Maintenance	  		  	
		  	[***]	  		  	
				
		  	Marketing/ Portal	  		  	
		  	[***]	  		  	

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit K-2 

 EXHIBIT L 

WIRELESS DISTRIBUTION OF CONTENT 

This Exhibit, which is incorporated by reference into and made a part of the Agreement, relates to Aircell’s development and implementation of an
application, Wireless Distribution of Content (WDC) by which video content will be wirelessly distributed to passengers on Retrofit A/C who are equipped with Wi-Fi enabled laptop computers. [***] For the avoidance of doubt, except where the context
of the Agreement otherwise requires, the WDC equipment, software and services described herein shall constitute ABS Equipment, Software and Aircell Broadband Services, respectively, as such terms are defined in the Agreement. In the event of any
inconsistency between this Exhibit L and any other provision of the Agreement, this Exhibit shall control. Section references refer to sections of this Exhibit unless sections of the body of the Agreement are specifically referenced. 

 

	1.	Definitions 

 The definitions
below shall apply to the following terms as used herein: 
  

	 	1.1.	“Content Provider” means the third party from which Aircell purchases, leases, licenses or otherwise acquires the rights to provide Video Content, and
may include studios, networks and other content originators as well as aggregators (if Aircell after consulting with American reasonably believes that purchasing from an aggregator would increase Net Revenues) or other distributors.

  

	 	1.2.	“Pass-Through Costs,” means [***]. 

  

	 	1.2.1.	“Content Licensing Costs,” with [***]. 

  

	 	1.2.2.	“Encoding Costs,” with [***]. 

  

	 	1.2.3.	“Ground Delivery Costs,” with [***]. 

  

	 	1.2.4.	“Content Loading Costs” means [***]. 

  

	 	1.2.5.	“Transaction Costs” means [***]. 

  

	 	1.3.	“Other Costs” means, [***]. 

  

	 	1.3.1.	“Operations Management Costs” means [***]. 

  

	 	1.3.2.	“Preparation Costs” means, [***]. 

  

	 	1.4.	“Total Operating Costs” means, [***]. 

  

	 	1.5.	“Net Revenue” means, for any measurement period, Total Revenue less Total Operating Costs, [***]. 

 

	 	1.6.	“Total Revenue” means, for any measurement period, [***]. 

 

	 	1.7.	“Customer Worthy” means fully functional and certified WDC software and hardware that is free from any Severity 1 & 2 Defects.

  

	 	1.8.	“Severity 1 Defect” means a software failure that blocks the customer from utilizing the service. 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit L-1 

	 	1.9.	“Severity 2 Defect” means a software failure that impacts revenue even though major functionality may be working. 

 

	 	1.10.	“Severity 3 Defect” means a software issue that has a minor impact on the quality and appeal of the service. 

 

	 	1.11.	“Severity 4 Defect” means a software issue that is generally cosmetic with minimal if any impact on the service, revenue or business image.

  

	 	1.12.	“Video Content” means movies, television shows and other digitized video (including promotional videos) made available to Users via WDC.

  

	 	1.13.	“Wireless Distribution of Content”, or “WDC” (aka “GoGo Video”) is the Aircell product that delivers Video Content to Users
on Retrofit A/C. 

  

	 	1.14.	“WDC Advertising Revenue” means the total amount of revenue [***]. 

 

	2.	Scope 

 The parties intend
that Aircell provide WDC on Retrofit A/C as more fully set forth below. 
  

	3.	Term and Termination 

  

	 	3.1.	Subject to American’s right of early termination as set forth below in this section, the term of WDC service will directly correspond to the term of the Agreement
as set forth in Article 13 of the Agreement. 

  

	 	3.2.	American will monitor in-service feedback from its employees regarding the operation of WDC on Retrofit A/C. [***]. 

 

	 	3.3.	[***]. 

  

	4.	Aircell Obligations 

  

	 	4.1.	Supplier will be responsible for all development and certification (including Supplemental Type Certification or such other certification as is required by the FAA) and
all associated drawings and paperwork, associated with WDC. Supplier will provision the content loader on each Retrofit A/C and will provide on-going maintenance in accordance with Exhibit G to the Agreement. [***]. Except as provided in the
first paragraph of this Exhibit with respect to handheld devices, Aircell undertakes no obligation to upgrade the WDC software unless and to the extent such upgrade is required to maintain required performance levels under this Exhibit or Exhibit J.
Aircell will create and deploy the AA content library. 

  

	5.	Installation and Testing 

  

	 	5.1.	Aircell will deliver what it deems to be Customer Worthy software by March 31, 2011 and will deliver the easy update content loader and the service bulletin by
May 31, 2011. [***]. 

  

	 	5.2.	[***]. 

  

	 	5.3.	[***]. 

  

	6.	[***]. 

  

	7.	WDC Revenue Share 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit L-2 

	 	7.1.	[***]. 

  

	8.	Cost to American 

  

	 	8.1.	[***]. 

  

	9.	Advertising 

  

	 	9.1.	Advertising, and other similar matters, related to WDC will be [***]. 

  

	10.	Operating Costs 

  

	 	[***].	

  

	11.	Marketing 

  

	 	11.1.	Any joint marketing activities related to WDC (together with ABS) will be conducted in accordance with Section 6.1 of Exhibit I to the Agreement; provided,
however that the [***]. 

  

	12.	SLA 

  

	 	12.1.	Service Level Requirements or WDC will be subject to Exhibit J to the Agreement. [***]. 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit L-3 

 Availability Measure 

 

					
	 Services
	  	System/Service 
Availability1	  	SLA Guarantee1
	 [***]
	  	[***]	  	[***]

  

	1 	 Airline Policy or Government Regulations may impose restrictions limiting system use in certain situations. The reference ground level for AGL
calculation is the altitude of the highest point on ground within a 250 mile radius circle from the position of the aircraft; however the Aircell network is designed to have coverage about 10K AGL at every point subject to possible shadowing from
higher points as previously mentioned 

 Levels of Commitment 

 

					
	 Requirements
	  	Description	  	Specifications
	 [***]
	  	[***]	  	[***]

  

	13.	Content 

  

	 	13.1.	American [***] and reserves the right at its sole discretion to refuse to exhibit any title that it finds offensive to its customers or otherwise unacceptable. Aircell
will submit a list of proposed titles for American’s review and approval at least 10 days prior to commencement of content refresh and American will approve or reject such titles within 5 days of submission. Any title that American does not
reject within such 5 day period will be deemed approved. 

  

	 	13.2.	Aircell or American will be responsible for loading refreshed content on each Retrofit A/C [***]. This number will be revisited after one year of operation of the WDC
service and annually thereafter. 

  

	 	13.3.	[***]. 

  

	 	13.4.	Aircell will determine the pricing for WDC service [***]. 

 Subject to availability of sufficient capacity, American and Aircell each reserve the right to provide, at their own cost and expense, a limited number of videos solely to promote its core product, i.e.
AA Milestones, Aircell Gogo, etc., for uploading to the WDC server subject to American’s approval under Section 13.1 (Content). Promotional videos must coincide with content refresh to aircraft or will be subjected to additional loading
costs. 
  

	14.	American Launch Priority. 

 [***].

 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit L-4 

 EXHIBIT M 

Example of Calculation of Revenue Share from Multi-Airline Products 
 [***] 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit M-1 

 EXHIBIT N 

SERVICES AND PRICING FOR AMERICAN OPERATIONAL USE 
 Aircell has granted American access to Aircell’s Air to Ground Link (the “ATG Link”) for the purposes of enabling other airline business applications (as defined below). Aircell will work
with American to define and implement such other airline business applications as American desires to enable over the ATG Link. As used herein, the term “other airline business applications” means applications used by American’s
flight crew, cabin crew and ground crew that require ATG connectivity, and shall not include any passenger-facing application. In the event that American notifies Aircell that it wishes to use the ATG Link for a defined application, American and
Aircell will negotiate in good faith and reflect in an amendment to the Agreement (i) the desired operating and performance characteristics of the application, (ii) the integration services to be provided by Aircell in connection with the
application and the rates to be charged by Aircell for such services, (iii) the rates to be charged by Aircell for data transfer services and (iv) such other terms specific to such applications as the parties agree upon. [***] In the event
that Aircell and American cannot agree on the amendment to Section 13.5.2, the parties will follow the escalation process outlined in Section 20.5 of the Agreement. If the parties are unable to resolve the dispute within 30 days of
beginning the escalation process, the parties will mediate the dispute before a neutral mediator. 
 Aircell will work with American and/or
third party providers in good faith to integrate and test, to the extent necessary, other airline business applications on a timely basis and to provide such security as American reasonably requests; provided, however, that Aircell will not be
obligated to increase the certification level of the System. If the normal operation of the ABS Equipment would be negatively affected by the integration of any other airline business application, American and Aircell will work together in good
faith to ensure that such conflicts are resolved. 
 [***] 
 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Exhibit N-1 

 In the event that Aircell or AA enter into a contract with a 3rd party for other airline business applications, the contracting party
will ensure the 3rd party is in compliance with all
applicable laws, rules, regulations and certifications. Aircell’s and American’s obligations with regard to compliance are outlined in Sections 8.5 and 9.3, respectively, of this Agreement. 

The Air to Ground link is available for use only over the continental United States, and will expand to other geographic areas if and as Aircell agrees
to expand ABS to other geographic areas. [***]. 
 Current Pricing for VoIP 

American’s use of the ATG Link for Voice Services 
             [***] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit N-2 

 EXHIBIT O 

FLY-ALONG COST ASSUMPTIONS 

ILLEGIBLE 
 American
Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Exhibit O-1 

 EXHIBIT P 

EXAMPLE OF DECS REPORT 
  

									
	RGA 339/F15«	  		  		  		  	
	RGA 339/F15	  		  		  		  	
	N339 76ER MEL	  		  	FUTURE	  	ROUTING	  	20/1814Z
	FLT –FROM–	  	–TO–	  	MTC	  	-OFF/ON–	  	TIME TST CYCL
	18/19 SFO 2316 JFK 0658 339XX 2316 0658	  		  	4.42 78479.08	  		  	15748
	3/20 JFK 1215 LAX 1419 339	  		  	1215	  		  	78484.41 15749
	180/20 LAX 1616 JFK 0018 339XX	  		  		  		  	78490.11 15750
	133/21 JFK 1616 LAX 1922 XX	  		  		  		  	78496.46 15751
	34/24 LAX 0802 JFK 1610	  		  		  		  	78502.21 15752
	177/24 JFK 1801 SFO 2055	  		  		  		  	78508.56 15753
	18/24 SFO 2218 JFK 0613	  		  		  		  	78514.21 15754
	33/25 JFK 0806 LAX 1025	  		  		  		  	78520.11 15755
	4/25 LAX 1224 JFK 2032 XX	  		  		  		  	78525.51 15756
	19/26 JFK 1121 LAX 1335	  		  		  		  	78531.36 15757
	22/26 LAX 1518 JFK 2323 XX	  		  		  		  	78537.11 15758
	1/27 JFK 0933 LAX 1145	  		  		  		  	78543.06 15759
	32/27 LAX 1335 JFK 2144 XX	  		  		  		  	78548.46 15760
	1165/28 JFK 0910 MIA 1143	  		  		  		  	78551.56 15761
	1510/28 MIA 1258 JFK 1530	  		  		  		  	78554.56 15762
	181/28 JFK 1728 LAX 2024	  		  		  		  	78561.31 15763
	10/28 LAX 2150 JFK 0541	  		  		  		  	78566.51 15764
	686/29 JFK 0748 BDA 1029	  		  		  		  	78569.01 15765
	415/29 BDA 1234 JFK 1321	  		  		  		  	78571.11 15766
	117/29 JFK 1506 LAX 1807 XX	  		  		  		  	78577.41 15767

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit P-1 

 Schedule 1 – Third Party Infringement Claims 

Aircell is aware of the following claim(s): 
  

	
	 Claim(s)

 

	 [***]

	 [***]

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit P-2 

 EXHIBIT Q 
 To be inserted 
 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit P-3 

 EXHIBIT R 
 INSTALLATION SCHEDULE, TRAINING AND SUPPORT FOR THE 757 FLEET 
 INSTALLATION
SCHEDULE 
 See Exhibit R-1 for the agreed-upon Installation Schedule for the 757 Fleet. 

Section 1.0 Prototype Installation (757 Fleet Installation and Certification) 
 Aircell will provide to American, within 30 days of the Restatement #2 Effective Date, a detailed plan and schedule for installing and obtaining Supplemental Type Certification (STC) for the ABS System
aboard a 757 Fleet aircraft. [***]. 
 Section 1.1. Certification 
 Aircell will obtain and provide to American a STC, within [***] of 757 prototype aircraft completion, for the ABS System aboard a 757 Fleet aircraft. 

Section 1.3 Prototype Installation & Certification – Time Line Agreements 

Aircell will provide to American, within a time frame mutually agreed upon at the ITCM, a complete installation drawing package, including drawings,
documents and instructions that will support the AMERICAN ECO process. Any revisions to such package will be provided to American as they become available. 
 Section 1.4 Prototype Installation & Certification – Compensation 
 [***]
to the scheduled installation, Aircell will provide, on-dock at American, a complete installation [***]. 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Exhibit P-4 

 ENGINEERING SERVICES 
 Aircell will provide an engineering installation drawing package for installation on American’s airplanes consisting of all applicable install drawings and installation work instructions. In
addition, Aircell will provide Continued Airworthiness documents which include at a minimum [***]. 
 The System component placement and design
will take the following into consideration: 
  

	 	•	 	 Consistency of locations relative to all fleet types 

	 	•	 	 Compliance with applicable FAA regulations and safety practices 

	 	–	Ease of installation 

	 	–	Maintainability 

	 	–	Future system growth & expansion 

	 	–	Cost effectiveness 

 During the design phase
Aircell will coordinate the following milestones with American: 
  

	 	–	Aircraft Audits 

	 	–	ITCM- Initial Technical Coordination Meeting 

	 	–	PDR- Preliminary Design Review 

	 	–	CDR- Critical Design Review 

	 	–	FDR – Final Design Review 

 Final ABS
System configuration is pending an audit of each the 757 fleet to be installed. Airline will provide access to the airplanes and all related technical publications and OEM aircraft drawings to complete each engineering design package. 

Aircell will provide on-site engineering support as provided in Section 8.1.3 of the Agreement. 

[***] 

American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary Information 
 Exhibit P-5 

 EXHIBIT R-1 

757 FLEET LAUNCH PRELIMINARY CALENDAR 
 The Schedule details below dates, expected aircraft quantities and tail numbers. This information is preliminary and is therefore subject to change at American’s sole discretion. 

 

															
	Type	  	AC#	  	Fleet	  	Subfleet	  	Dock	  	Span	  	Start	  	Finish
	[***]	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]

 A’merican Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit P-6 

 EXHIBIT S 

CONTENT FILTERING SERVICE 
 Content Filtering. Aircell has developed and will implement and maintain a content filtering system designed to block pornographic and offensive websites from being accessed via the Aircell
Broadband Service by American’s passengers. The content filtering system has been built and will be maintained to perform as set forth in Section 5 below, as revised from time to time by mutual agreement of the Parties (the
“Content Filtering Specifications”). Aircell will launch the content filtering system on American’s Retrofit A/C on or before November 1, 2010 (the “CF Effective Date”). 

Disclaimers. Notwithstanding anything to the contrary contained herein or in the Content Filtering Specifications, Aircell shall not be required
to block any URL if Aircell reasonably believes that such blocking could cause Aircell to violate the Communications Act of 1934, any rule or regulation promulgated by the Federal Communications Commission or any other law, rule or regulation
applicable to Aircell or its business. American agrees and acknowledges that American is solely responsible for determining what websites will be blocked and for communicating to Aircell any request for configuration changes intended to block or
permit access to particular websites at a future date. Aircell is unable to guarantee that the system will block all content that American deems inappropriate. 
 Fees. [***]. 
 Term. The terms described in this Exhibit will take effect on the
[***]. 
 Content Filtering Specifications. 
 Overview 
 Aircell will provide a commercial grade content filtering system designed to
block unlimited pornographic or other content deemed offensive by American. The system implements policies to control web activity and the applications that are often used to circumvent traditional security engines. 

[***] 
 Blocked Message 

When a Gogo user attempts to view a pornographic website, the browser will present a screen that reads: “The page you are attempting to view is not
available. It is the policy of the airline to prevent potentially inappropriate content from being displayed on your computer or device. Thank you for your understanding.” 
 American Airlines, Inc. and Aircell LLC 
 Confidential and Proprietary
Information 
 Exhibit P-7 

 URL Activity Reporting 
 Aircell will provide to American, on a monthly basis, a report that shows the websites that were blocked most frequently during the month and details the number of times a given website was blocked.

 Websites and content on the Internet are constantly changing. As websites and content are added or removed, the solution will automatically
update on a daily basis to reflect such changes. Furthermore, as the Internet changes American may wish to modify its overall blocking strategy or approach. The Aircell system is highly flexible and can be configured in many different ways to
reflect changes in the Internet and/or American’s policies and determinations regarding what constitutes inappropriate content. Aircell will continually monitor the effectiveness of the configuration and consult with American in an attempt to
optimize both the effectiveness of the filtering and the Gogo user experience. 
 Conditions requested by American and agreed to by Aircell

 American chooses to continue to block for pornography and nudity. 
 American will confirm to Aircell American’s current “do not block” list, and will expect Aircell to adhere to it following migration to the new content filtering system. If Aircell’s
service does block a site on AA’s do not block list, AA expect Aircell to rectify the situation quickly, and AA reserve the right to alter the do not block list at any time for no charge. 

[***] 
 American Airlines,
Inc. and Aircell LLC 
 Confidential and Proprietary Information 

Exhibit P-8 

 Schedule 1 
 Aircell is aware of the following claim(s): 
  

			
	 Claim(s)

 
	 	
	 [***]
  

 American Airlines, Inc. and Aircell LLC 

Confidential and Proprietary Information 
 Exhibit P-9Development, Test, and Deployment Products Standard Terms and Conditions

 Exhibit 10.1.8 
 QUALCOMM Incorporated 
 Development, Test, and Deployment Products
Standard Terms and Conditions 
 This Agreement is entered into by and between QUALCOMM Incorporated (“QUALCOMM”) and AirCell LLC,
having an office located at 1250 North Arlington Heights Road, Ste. 500, Itasca, IL 60143 (“Buyer”) with respect to the following facts: 
 1. DEFINITIONS. 
 “Development Tools” means either hardware or software
tools used in the development and testing of wireless communications equipment that incorporates a QUALCOMM integrated circuit, including any updates, documentation or information that may, at QUALCOMM’s sole discretion, be provided to Buyer.
Software tools may be provided in object code or source code, at QUALCOMM’s sole discretion. 
 “Equipment” means
QUALCOMM’s test and deployment equipment, including but not limited to, form factor accurate test mobiles, described in a purchase order accepted by QUALCOMM as specified below and any accompanying documentation, such as technical and
instruction manuals. 
 “Product” means Equipment, Software, and Development Tools. 

“Software” means any software, including any updates, documentation or information that may, at QUALCOMM’s sole discretion, be
provided to Buyer. 
 2. AGREEMENT; DELIVERY; PRICE; PAYMENT TERMS. These terms and conditions apply to all Products and each and every
purchase order (“P.O.”) issued to QUALCOMM by Buyer. QUALCOMM is not obligated to accept any P.O. from Buyer. Subject to the following sentence, each P.O. accepted by QUALCOMM and these Terms and Conditions shall constitute the entire
agreement (the “Agreement”) between Buyer and QUALCOMM with respect to the purchase, sale and delivery of the Products described in such P.O. Any terms or conditions stated by Buyer in any P.O. or otherwise that are different from, or in
addition to, these Terms and Conditions shall be of no force and effect, and no course of dealing, usage of trade, or course of performance shall be relevant to explain or modify any term expressed in the Agreement. QUALCOMM expressly rejects
additional or different terms. All deliveries of Product shall be made FOB QUALCOMM’s San Diego facility (the “Delivery Point”) by a carrier selected by QUALCOMM, and Buyer shall pay all shipping charges directly to carrier. In the
event QUALCOMM pays any shipping, freight, or insurance charges on behalf of Buyer, Buyer shall promptly reimburse QUALCOMM for all such charges. Title to, and risk of loss or damage of, the Equipment shall pass to Buyer upon QUALCOMM’s
delivery of the Product to the carrier at the Delivery Point. Buyer shall inspect and either accept or reject all items of Product within fifteen (15) days after the date of shipment. If Buyer fails to effectively reject any Product in a
written document delivered to QUALCOMM within such 15-day period, Buyer shall be deemed conclusively to have accepted such Product. The price of Product delivered shall be as mutually agreed upon by the parties. All amounts are stated in, and shall
be paid in, U.S. dollars. The prices do not include any applicable sales, use, excise and/or withholding taxes; customs duties; fees; freight, insurance and delivery charges; or any other taxes, fees, or charges. All taxes, fees and other charges
imposed in connection with the sale and delivery of the Product shall be paid directly by Buyer. In the event QUALCOMM pays any such fees, taxes, or charges, Buyer shall promptly reimburse QUALCOMM therefor. With respect to each Product P.O.
accepted by QUALCOMM, Buyer shall not less than thirty (30) days prior to scheduled delivery of Products, render payment in full to QUALCOMM via check or wire transfer. If Buyer fails to either timely remit payment via check or wire transfer,
then QUALCOMM shall be entitled to treat any P.O. (for which such check or wire transfer is related) as canceled by Buyer. Buyer shall pay to QUALCOMM a late charge on any past due amounts at the rate of one and one-half percent (1.5%) per
month or part thereof or the maximum amount permitted by law, whichever is less. Buyer hereby waives any existing and future claims and offsets against payments due for the purchase of any and all Product and agrees to pay all amounts due regardless
of any such offset or claim. 

 3. RIGHT TO USE. 
 (a) Software License. QUALCOMM hereby grants to Buyer a non-exclusive, non-transferable, revocable license under QUALCOMM’s copyrights in the Software to use the Software supplied
hereunder by QUALCOMM solely in conjunction with the Development Tools and Equipment provided hereunder and subject to the terms and conditions of this Agreement. Buyer warrants and agrees that Buyer shall not, without the prior written consent of
QUALCOMM, (i) alter, modify, translate, or adapt any Software or create any derivative works based thereon; (ii) except as necessary to install or load the Software in the Equipment, copy any Software; (iii) assign, sublicense, resell
or otherwise transfer the Software in whole or in part to any unauthorized third party; (iv) transfer Software except in conjunction with the transfer of the product in which the Software is imbedded or contained; (v) use the Software
except as specifically contemplated in this Agreement; (vi) decompile, reverse assemble, translate or otherwise reduce the Software or any portion thereof to human-perceivable form; (vii) combine or merge any portion of the Software with
any other software; (viii) disclose the Software to any third party; or (ix) incorporate, link, distribute or use (1) the Software, or (2) any software, products, documentation, content or other materials developed using the
Software, with any code or software licensed under the GNU General Public License (“GPL”), LGPL, Mozilla, or any other open source license, in any manner that could cause or could be interpreted or asserted to cause the Software or other
QUALCOMM software (or any modifications thereto) to become subject to the terms of the GPI., LGPL, Mozilla or such other open source license. The entire right, title and interest in the Software shall remain with QUALCOMM, and Buyer shall not remove
any copyright notices or other legends from the Software or any accompanying documentation. 
 (b) Software
Maintenance. Software maintenance is limited to only QUALCOMM’s (i) CDMA Air Interface Tester (CAITTM), (ii) QXDM PRO, and (iii) Friendly ViewerTM Software products. Subject to Buyer’s payment of the
applicable annual maintenance fees, QUALCOMM will provide to Buyer any standard commercial updates to the Software, when and if such updates are made available to similarly situated customers of QUALCOMM, in the form of bug fixes and/or minor
functional updates to the Software and accompanying documentation (“Updates”). The annual maintenance fee for the twelve (12) month period relating to the applicable Product shall be invoiced to Buyer. Once the Buyer stops paying the
applicable maintenance fees for such Product, it shall have no rights to Software Updates for such Product. QUALCOMM reserves the option to require the payment of an additional commercially reasonable fee if additional features or improved
performance are made available to Buyer (“Upgrades”). Upgrades, when delivered to Buyer, shall become part of the Software and shall be subject to all of the terms of this Agreement. Buyer understands and agrees that increases in the
annual maintenance fees may occur in years subsequent to the first year and QUALCOMM will provide Buyer with reasonable notice in advance of any such increase. QUALCOMM may at any time elect to discontinue providing Updates for any Software,
effective upon expiration of the applicable annual maintenance term, by providing written notice to Buyer. Software maintenance for each Product is subject to written quotation by QUALCOMM. 

(c) Development Tools. For any and all Development Tools provided by QUALCOMM to Buyer under this Agreement, Buyer may use
the Development Tools solely in connection with the testing and development of wireless communications equipment that incorporates a QUALCOMM integrated circuit. As reasonably necessary to use the Development Tools in accordance with the preceding
sentence in this Section, Buyer shall have the right to make a reasonable number of copies of the Development Tools for use solely by employees of Buyer for purposes consistent herewith and for archival purposes. Buyer shall have no right to alter,
modify, translate or adapt the Development Tools or create derivative works thereof, nor shall Buyer have the right to sublicense, transfer or otherwise provide the Development Tools to any third party. Except as expressly permitted above, Buyer
shall not use the Development Tools for any other purpose. 
 (d) Equipment. To the extent Buyer purchases any
Equipment, QUALCOMM hereby grants Buyer the right to use the Equipment solely for internal testing, and Buyer shall have no right to use the Equipment for demonstration purposes without QUALCOMM’s prior written consent. Buyer agrees not to use
the Equipment for the purpose of developing data collection or diagnostic products. In addition to the Software restrictions stated in this Agreement, Buyer shall not assign, sublicense, resell or otherwise transfer QUALCOMM’s Equipment, or any
Software contained therein to any third party, without the prior written authorization of QUALCOMM. 

 While Buyer is purchasing a license to use the Software, nothing herein shall be construed as the sale of
any Software to Buyer. Nothing herein shall be deemed to grant any right to Buyer under any of QUALCOMM’s patents. This Agreement shall not modify or abrogate Buyer’s obligations under any other agreement with QUALCOMM. Neither the supply
of any Development Tools, the sale of any Equipment, or the license of any Software, nor any provision of this Agreement shall be construed to grant to Buyer either expressly, by implication or by way of estoppel, any license under any patents or
other intellectual property rights of QUALCOMM covering or relating to any other product or invention, or any combination of any Product with any other product. 
 4. WARRANTIES. QUALCOMM warrants only to Buyer that for a period of ninety (90) days after delivery to the Delivery Point that (i) the Products (excluding the Software) will be free from
material defects in workmanship and materials under normal use, and (ii) the Software will be free from programming errors which significantly impair its operation for the purposes expressly contemplated in this Agreement. Buyer’s sole
remedy for breach of the above warranty shall be the return of the allegedly defective item to QUALCOMM at Buyer’s sole expense and, if QUALCOMM determines that such item is defective and covered by warranty, QUALCOMM shall repair or replace,
at QUALCOMM’s sole option, the item or, if QUALCOMM determines that it is unable to repair or replace such item, QUALCOMM shall refund to Buyer the price paid therefor. Notwithstanding the foregoing, no warranty, expressed or implied, shall
extend to any Product which has been subjected to misuse, neglect, accident, or improper storage or installation or which has been repaired, modified, or altered by anyone other than QUALCOMM or in a manner not otherwise authorized by QUALCOMM.
QUALCOMM does not warrant and shall not be responsible for any design, specification, drawing or other data or information furnished by it to Buyer hereunder. QUALCOMM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS,
INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT, OR ANY EXPRESS OR IMPLIED WARRANTY ARISING OUT OF TRADE USAGE OR OUT OF A COURSE OF DEALING OR COURSE OF PERFORMANCE. NO ORAL
OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUALCOMM OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY PROVIDED HEREIN. Buyer hereby acknowledges and agrees that it has not relied on any
representations or warranties other than those expressly set forth herein. 
 5. TERMINATION. This Agreement shall become effective as of
the Effective Date and shall remain in effect for three (3) years thereafter and shall apply to all P.O.s for the purchase, sale and delivery of Products during this period, unless sooner terminated by either party upon thirty (30) days
written notice. Thereafter, this Agreement shall be automatically extended on a year-to-year basis unless terminated by either party upon thirty (30) days prior written notice. QUALCOMM shall have the right to terminate this Agreement and any
licenses granted hereunder and/or to cancel or hold any and/or all orders placed by Buyer and any and/or all shipments of Product, regardless of any prior confirmation or acceptance by QUALCOMM, if: (a) Buyer is or becomes insolvent;
(b) Buyer makes an assignment for the benefit of creditors, or a receiver is appointed to take charge of all or any part of Buyer’s assets or business; (c) Buyer is the subject of a bankruptcy or reorganization proceeding, whether
voluntary or involuntary; or (d) Buyer fails to timely perform any of its obligations under the Agreement and such failure is not cured within ten (10) days after QUALCOMM gives written notice to Buyer of such failure. Product maintenance
shall cease immediately upon termination of this Agreement regardless of any maintenance fees paid, and Buyer is not entitled to refund of any maintenance fees. 
 6. LIMITATION OF LIABILITY. IN NO EVENT SHALL QUALCOMM BE LIABLE TO BUYER FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, OR OTHER
INCIDENTAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE, OR THE DELIVERY OR FAILURE TO DELIVER., ANY PRODUCT, EVEN IF QUALCOMM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL REMAIN IN FULL
FORCE AND EFFECT REGARDLESS OF WHETHER BUYER’S REMEDIES HEREUNDER 

 
ARE DETERMINED TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE. FURTHER, THE ENTIRE LIABILITY OF QUALCOMM, AND THE SOLE AND EXCLUSIVE REMEDY OF BUYER, FOR ANY CLAIM OR CAUSE OF ACTION ARISING HEREUNDER
(WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL NOT EXCEED THE GREATER OF THE PURCHASE PRICE PAID FOR THE PRODUCT WHICH IS THE SUBJECT OF SUCH CLAIM OR CAUSE OF ACTION OR ONE THOUSAND DOLLARS ($1,000). 

7. CONFIDENTIALITY. Buyer acknowledges that the Products, all technical documentation delivered to Buyer by QUALCOMM hereunder, and all other
information relating to the design, development, configuration, use, installation, operation and maintenance of the Products constitute confidential and proprietary information of QUALCOMM (referred to as “Confidential Information”). Buyer
shall not duplicate, use other than in accordance with this Agreement, or disclose to any third person any Confidential Information without the prior written consent of QUALCOMM. Buyer shall have no right to sublicense, transfer or sell QUALCOMM
Confidential Information to any third party. Moreover, such Confidential Information shall be used by Buyer only for the purpose of performing under this Agreement. Information delivered to Buyer orally or in tangible form and without regard to
whether it has been identified or marked as confidential or otherwise, shall be subject to this paragraph. 
 8. EXPORT COMPLIANCE
ASSURANCE. Buyer acknowledges that all products, proprietary data, know-how, software or other data or information (herein referred to as “Items”) obtained from QUALCOMM are subject to the United States (U.S.) government export control
laws, which may restrict or prohibit their export, re-export, or transfer. Buyer, therefore, agrees that neither it nor its subsidiaries or affiliates will directly or indirectly export, re-export, transfer, or release, or cause to be exported or
re-exported (herein referred to as “export”), any such Items or any direct Item thereof to any destination or entity prohibited or restricted under U.S. law including but not limited to U.S. government embargoed or sanctioned countries or
entities. unless it shall obtain prior to export an authorization from the applicable U.S. government agency (either in writing or as provided by applicable regulation). The U.S. government currently maintains embargoes or sanctions against the
following countries: Cuba, Iran, Iraq, North Korea, Sudan, and Syria. This list is amended by the U.S. government from time to time and all such amendments shall be applicable to this Agreement. Buyer further agrees that no Items received from
QUALCOMM will be directly or indirectly employed in or transferred to missile technology, sensitive nuclear, or chemical biological weapons end uses or in any manner transferred to any party for any such end use. 

U.S. government restrictions are implemented principally through the Export Administration Regulations (“EAR”, 15 C.F.R. §§ 730 et
seq., available at http://www.bis.doc.gov/ ) administered by Department of Commerce, Bureau of Industry and Security and the Foreign Asset Control Regulations administered by the Department of Treasury, Office of Foreign Assets Control
(“OFAC”, 30 C.F.R. Part 500 et. seq., available at http://www.treas.gov/offices/enforcement/ofac/). 
 Furthermore, Buyer
agrees to comply with all trade laws applicable in other country jurisdictions as they pertain to import, use, export or distribution. 
 The
terms of this Export Compliance Assurance shall survive and continue in effect upon termination of this Agreement with QUALCOMM. 
 9.
MISCELLANEOUS. Buyer may not assign this Agreement or any right, nor delegate any obligation under this Agreement, without QUALCOMM’s prior written consent. No addition or modification to this Agreement shall be effective unless made in
writing and signed by both parties. Any delay or failure to enforce at any time any provision of this Agreement shall not constitute a waiver of the right thereafter to enforce each and every provision thereof. If any of the provisions of this
Agreement is determined to be invalid, illegal, or otherwise unenforceable, the remaining provisions shall remain in full force and effect. This Agreement will be governed by the laws of the State of California, U.S.A., excluding the U.N. Convention
on International Sale of Goods, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in San Diego County, California, and the prevailing party in any
legal proceeding shall be entitled to recover its reasonable attorneys’ fees incurred in 

 
connection therewith. Any notice or other communication made or given by either party in connection with this Agreement shall be sent via facsimile (with confirmation, and a copy of such notice
also sent by First Class U.S. Mail), or by registered or certified mail, postage prepaid, return receipt requested, or by courier service. Notices to QUALCOMM shall he addressed to QUALCOMM Incorporated, Attn: Legal Counsel, 5775 Morehouse Drive,
San Diego, CA 92121; and to Buyer to the address set forth in the first paragraph. The parties’ rights and obligations which by their sense and context are intended to survive any termination or expiration of this Agreement shall so survive.
This Agreement may be executed in identical counterparts, each of which shall be deemed to be an original and, which taken together, shall be deemed to constitute the Agreement when a duly authorized representative of each party has signed a
counterpart. Each party agrees that the delivery of this Agreement by facsimile shall have the same force and effect as delivery of original signatures and that each party may use facsimile signatures and photocopies of signatures as evidence of the
execution and delivery of this Agreement by each party to the same extent that an original signature could be used. 
 The parties hereto have
caused this Agreement to be executed as of the date first set forth below. 
  

									
	QUALCOMM Incorporated	 		 	AirCell LLC
					
	By:	  	 /s/ Charles S. Chivetta
	 		 	By:	 	 /s/ Joe Cruz

					
	Name:	  	 Charles S. Chivetta
	 		 	Name:	 	 Joe Cruz

					
	Title:	  	 Director, Finance, QUALCOMM CDMA Technologies
	 		 	Title:	 	 SVP, CTO

					
	Date:	  	 October 9, 2007
	 		 	Date:	 	 9/26/2007

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