Document:

Patent Cross-License, dated November 19, 2009

 Exhibit 10.3 
 EXHIBIT A AND B OF THIS EXHIBIT HAVE BEEN OMITTED AS CONFIDENTIAL AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. 

EXECUTION COPY 
 PATENT CROSS-LICENSE 
 THIS PATENT CROSS-LICENSE
(“Agreement”) is entered into as of November 19, 2009 (the “Effective Date”) between eBay Inc., a Delaware corporation, (“eBay”) and Skype Technologies S.A., a Luxembourg public limited
company (société anonyme), (“Skype”, and collectively with eBay the “Parties” and each a “Party”). 
 WHEREAS, eBay, Skype Luxembourg Holdings S.À.R.L., a Luxembourg private limited liability company (société à responsabilité limitée), and Springboard Group
S.À.R.L. (“Buyer”), entered into that certain Agreement for the Sale and Purchase of the Entire Share Capital of Skype, Skype Inc. and Sonorit Holding, AS dated as of September 1, 2009 as amended (the “Purchase
Agreement”); 
 WHEREAS, Skype or one of its Subsidiaries own certain patents, patent applications and related
foreign filings as of the Effective Date as identified in Exhibit A (collectively, the “Skype Patents”); 
 WHEREAS, eBay or one of its Subsidiaries own certain patents, patent applications and related foreign filings as of the Effective Date as identified in Exhibit B (collectively, the
“eBay Patents”); 
 WHEREAS, pursuant to the Purchase Agreement, Skype agreed to license to eBay and its
Subsidiaries the Skype Patents on the terms and conditions set forth herein; and 
 WHEREAS, pursuant to the Purchase
Agreement, eBay agreed to license to Skype and its Subsidiaries the eBay Patents on the terms and conditions set forth herein. 

NOW, THEREFORE, in consideration of the foregoing, the mutual agreements and covenants contained herein and other good and
valuable consideration, the sufficiency of which is hereby acknowledged, the Parties hereby agree as follows: 
  

	1.	 Definitions. In this Agreement, the following terms have the meanings specified or referred to in this Section 1 and shall be
equally applicable to both the singular and plural forms. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Purchase Agreement. The words “including,” “include” and “includes” shall
each be deemed to be followed by the term “without limitation.” Any agreement, schedule, attachment, task order or exhibit referred to herein shall mean such agreement, schedule, attachment task order or exhibit as amended, restated,
supplemented or modified from time to time to the extent permitted by the applicable provisions thereof and this 

	 	 
Agreement. Reference to any statute, rule or regulation means such statute, rule or regulation as amended and supplemented at the time and from time to time and includes any successor statute,
rule or regulation. Unless otherwise stated, references to recitals, articles, sections, paragraphs, schedules, exhibits and task orders shall be references to recitals, articles, sections, paragraphs, schedules, exhibits and task orders of this
Agreement. As used in this Agreement: 

  

	1.1.	“Agreement” has the meaning set forth in the first paragraph. 

 

	1.2.	“Affiliate” means, with respect to a Party, any other party that, at the time of determination, directly or indirectly through one or more
intermediaries, controls, is controlled by or is under common control with such specified Party. Affiliates include Subsidiaries. For purposes of this definition, “control” (and its variants), as used with respect to any entity, means the
power, directly or indirectly, to direct or cause the direction of the management and policies of such entity, whether through the ownership of voting shares, by contract, or otherwise. 

 

	1.3.	“Buyer” has the meaning set forth in the recitals. 

  

	1.4.	“Confidential Information” means all confidential information furnished or disclosed by each Party to the other Party pursuant to this Agreement:
(a) identified by the disclosing Party as proprietary or confidential; or (b) that a reasonable person would generally understand and expect to be confidential. 

 

	1.5.	“Effective Date” has the meaning set forth in the first paragraph. 

 

	1.6.	“eBay” has the meaning set forth in the first paragraph. 

  

	1.7.	“eBay Field of Use” means any and all fields of use, excluding the development, manufacture, use or distribution of any software, technology, product
or service whose principal use is the communication of voice or video over a network (including the Internet and wireless telephone networks and public switched telephone networks); provided however, that the eBay Field of Use shall include
any (a) e-commerce business, product, service, technology, or transaction functionality or (b) financial business, product, service, technology, or transaction capability when that business, product, service, technology or transaction
capability is implemented using the Internet. 

  

	1.8.	“eBay Patent Rights” means the rights under the eBay Patents and all foreign counterpart applications and patents, whether now existing or hereafter
arising, and all respective applications, continuations, continuations-in-part (but only as to those patent claims that are fully supported solely by the specification of the respective eBay Patent), divisions, issuances, renewals, reissues,
reexaminations and extensions of the eBay Patents. Notwithstanding the foregoing, eBay Patent Rights expressly exclude patent rights to the extent arising out of inventions conceived by or on behalf of eBay or an eBay Subsidiary after the Effective
Date. 

  

	1.9.	“eBay Patents” has the meaning set forth in the recitals. 

  
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	1.10.	“eBay Spin-Off Entity” has the meaning set forth in Section 9.1. 

 

	1.11.	“Parties” has the meaning set forth in the first paragraph. 

 

	1.12.	“Party” has the meaning set forth in the first paragraph. 

 

	1.13.	“Patent Rights” means the eBay Patent Rights and the Skype Patent Rights. 

 

	1.14.	“Purchase Agreement” has the meaning set forth in the recitals. 

 

	1.15.	“Restructure Date” has the meaning set forth in Section 9.1. 

 

	1.16.	“Section 365(n)” has the meaning set forth in Section 10. 

 

	1.17.	“Skype” has the meaning set forth in the first paragraph. 

 

	1.18.	“Skype Field of Use” means the development, manufacture, use and distribution of software, technology, products and services for the communication of
voice, video or other data over a network (including the Internet and wireless telephone networks and public switched telephone networks); provided however, that the Skype Field of Use (a) shall not include any (i) e-commerce
business, product, service, technology, or transaction functionality or (ii) financial business, product, service, technology, or transaction capability when that business, product, service, technology or transaction capability is implemented
using the Internet and (b) notwithstanding clause (a) of this definition, shall include any such business, product, service, technology, functionality, or capability that was provided by any Skype products or services immediately prior to
the Effective Date and any improvements and enhancements to such Skype products or services. 

  

	1.19.	“Skype Patent Rights” means the rights under the Skype Patents and all foreign counterpart applications and patents, whether now existing or hereafter
arising, and all respective applications, continuations, continuations-in-part (but only as to those patent claims that are fully supported solely by the specification of the respective Skype Patent), divisions, issuances, renewals, reissues,
reexaminations and extensions of the Skype Patents. Notwithstanding the foregoing, Skype Patent Rights expressly exclude patent rights to the extent arising out of inventions conceived by or on behalf of Skype or a Skype Subsidiary after the
Effective Date. 

  

	1.20.	“Skype Patents” has the meaning set forth in the recitals. 

 

	1.21.	“Skype Spin-off Entity” has the meaning set forth in Section 9.2. 

 

	1.22.	 “Subsidiary” means any entity for which a Party, now or hereafter, owns or controls either: (a) if such entity has voting shares
or other securities, fifty percent (50%) or more of the outstanding shares or securities entitled to vote for the election of directors or similar managing authority; or (b) if such entity does not have voting shares or other

  
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securities, fifty percent (50%) or more of the ownership interest that represents the right to make fundamental governing decisions for such entity. 

 

	1.23.	“Term” has the meaning set forth in Section 7.1. 

  

	1.24.	“Third Party” means a person or entity that is not a Party or a Subsidiary of a Party. 

 

	2.	License Grants. 

  

	2.1.	Grants by eBay. As of the Effective Date and subject to the terms and conditions of this Agreement, eBay grants to Skype and its Subsidiaries (for so long as
they remain a Subsidiary) a personal, non-transferable (except as provided herein), non-exclusive, fully paid-up, royalty-free, worldwide right and license to make, have made, use, import, have imported, export, have exported, market, distribute,
sell, lease and offer to sell products, services, and employ processes and methods, covered by the eBay Patent Rights solely in the Skype Field of Use. For the avoidance of doubt, the foregoing license extends to (a) customers of Skype and its
Subsidiaries but only to the extent of such customers’ use of products and/or services offered, distributed or sold by Skype or any of its Subsidiaries; and (b) third-party providers of hardware or software using the software of Skype or
any of its Subsidiaries, but only to the extent of such use. eBay shall remain liable to Skype for each of its Subsidiaries’ compliance with this Agreement. 

 

	2.2.	Grants by Skype. As of the Effective Date and subject to the terms and conditions of this Agreement, Skype grants to eBay and its Subsidiaries (for so long as
they remain a Subsidiary) a personal, non-transferable (except as provided herein), non-exclusive, fully paid-up, royalty-free, worldwide right and license to make, have made, use, import, have imported, export, have exported, market, distribute,
sell, lease and offer to sell products, services, and employ processes and methods, covered by the Skype Patent Rights solely in the eBay Field of Use. For the avoidance of doubt, the foregoing license extends to (a) customers of eBay and its
Subsidiaries but only to the extent of such customers’ use of products and/or services offered, distributed or sold by eBay or any of its Subsidiaries; and (b) third-party providers of hardware or software using the software of eBay or any
of its Subsidiaries, but only to the extent of such use. Skype shall remain liable to eBay for each of its Subsidiaries’ compliance with this Agreement. 

 

	2.3.	Sublicenses. Neither eBay, Skype or any of their respective Subsidiaries may sublicense the rights granted to it pursuant to this Agreement.

  
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	3.	Consideration. The licenses granted under this Agreement are on a royalty free basis without compensation from any Party to any other Party. The
Parties acknowledge and agree that the royalty-free nature of the licenses granted hereunder is not representative of the true value of the licenses and that such components are solely the result of the specialized nature of the overall transaction
between the Parties, of which this Agreement is a part, as set forth more fully in the preamble hereto. 

  

	4.	Ownership. 

  

	4.1.	eBay Patents. Skype acknowledges on behalf of itself and its Affiliates that as between Skype and its Affiliates on the one hand, and eBay and its Affiliates on
the other, eBay or its Subsidiaries, as applicable, own all of the eBay Patent Rights. Nothing contained herein shall create or be construed as an assignment to Skype of any right, title or interest in or to the eBay Patent Rights, other than the
license granted in Section 2.1. All rights not expressly granted herein are reserved by eBay. 

  

	4.2.	Skype Patents. eBay acknowledges on behalf of itself and its Affiliates that as between eBay and its Affiliates on the one hand and Skype and its Affiliates on
the other, Skype or its Subsidiaries, as applicable, own all of the Skype Patent Rights. Nothing contained herein shall create or be construed as an assignment to eBay of any right, title or interest in or to the Skype Patent Rights, other than the
license granted in Section 2.2. All rights not expressly granted herein are reserved by Skype. 

  

	5.	Maintenance and Cooperation. 

  

	5.1.	Maintenance. Each Party shall, at its sole discretion and option and at its sole expense, pay all maintenance fees, maintain the existence and present status of any
existing patent grants, prosecute all pending applications for patents included within its respective Patent Rights, and maintain the existence and status, as issued, of any patents issued pursuant to any pending applications for patents included
within its Patent Rights; provided, however, that the foregoing shall not require either party to engage in any of the foregoing or to engage in litigation. 

 

	5.2.	Cooperation. Each Party shall provide reasonable assistance and cooperation to the other Party in the preparation, prosecution, maintenance and protection of the
other Party’s Patent Rights. Such assistance and cooperation shall be provided at the requesting Party’s cost and expense and shall include signing instruments and documents, subject to the signing party’s prior review and approval,
not to be unreasonably withheld. 

  

	6.	Limited Warranties; Disclaimers; Limitation of Liability and Disclaimer of Damages. 

 

	6.1.	By eBay. eBay hereby represents and warrants that, as of the Effective Date: 

 

	 	(a)	it is a corporation duly organized, validly existing and in good standing under the laws of Delaware, and it has full power and authority to execute and deliver this
Agreement and to perform its obligations hereunder; 

  
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	 	(b)	it has by proper action duly authorized the execution, delivery and performance of this Agreement, and this Agreement constitutes its legal, valid and binding
agreement, enforceable according to its terms; 

  

	 	(c)	it has the power and authority to grant the rights granted herein to the extent that such rights are owned by its Subsidiaries; and 

 

	 	(d)	the execution, delivery and performance of this Agreement does not and will not conflict in any material respect with, or constitute a material default under, its
organizational documents or the terms and conditions of any documents, agreements, or other writings to which it is a party. 

  

	6.2.	By Skype. Skype hereby represents and warrants that, as of the Effective Date: 

 

	 	(a)	it is a corporation duly organized, validly existing and in good standing under the laws of Luxembourg, and it has full power and authority to execute and deliver this
Agreement and to perform its obligations hereunder; 

  

	 	(b)	it has by proper action duly authorized the execution, delivery and performance of this Agreement, and this Agreement constitutes its legal, valid and binding
agreement, enforceable according to its terms; 

  

	 	(c)	it has the power and authority to grant the rights granted herein to the extent that such rights are owned by its Subsidiaries; and 

 

	 	(d)	the execution, delivery and performance of this Agreement does not and will not conflict in any material respect with, or constitute a material default under, its
organizational documents or the terms and conditions of any documents, agreements, or other writings to which it is a party. 

  

	6.3.	Disclaimers. 

  

	 	(a)	Nothing in this Agreement is or shall be construed as: 

  

	 	(i)	a representation or warranty by either Party as to the validity or scope of any patent or invention included within its Patent Rights; 

 

	 	(ii)	a representation or warranty that anything made, used, sold or otherwise disposed of under any license granted in this Agreement is or shall be free from infringement,
misappropriation or violation of patents, copyrights, or other rights of Third Parties; 

  

	 	(iii)	granting by implication, estoppel or otherwise any licenses or rights under patents or other rights of either Party other than such Party’s Patent Rights
identified in this Agreement; or 

  
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	 	(iv)	an obligation of a Party to furnish to the other Party any technology or technological information other than as expressly provided in this Agreement.

  

	 	(b)	EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, EACH PARTY PROVIDES THE LICENSES GRANTED HEREUNDER ON AN “AS-IS” BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THIS
AGREEMENT, NEITHER PARTY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUALITY, USEFULNESS, UTILITY, ADEQUACY,
COMPLIANCE WITH LAW, VALIDITY OR NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, ISSUED OR PENDING, OR THAT THE USE OF PRODUCTS OR SERVICES PRACTICING THE PATENT RIGHTS WILL NOT INFRINGE, MISAPPROPRIATE OR VIOLATE THE RIGHTS OF ANY
THIRD PARTY. 

  

	6.4.	Limitation of Liability; Disclaimer of Damages. THE ENTIRE RISK AS TO THE PERFORMANCE OF PRODUCTS OR SERVICES OFFERED, MADE OR SOLD BY ANY PARTY OR ITS
SUBSIDIARIES PURSUANT TO THE LICENSES GRANTED HEREUNDER IS ASSUMED BY THE PARTY OR SUBSIDIARY THAT OFFERS, MAKES OR SELLS SUCH PRODUCTS AND SERVICES. To the extent permitted by applicable law, in no event shall a Party or its Subsidiaries be
responsible or liable to any other party for any direct, indirect, special, incidental or consequential damages or lost profits or other loss or damage with respect to products or services offered, made or sold by the other Party or its Subsidiaries
pursuant to the licenses granted hereunder, regardless of legal theory. For the avoidance of doubt, no Party shall have any monetary liability under this Agreement other than, to the extent applicable, in connection with: (a) a breach of its
obligations set forth in Section 8; (b) a breach of Section 9; and/or (c) a breach of the license granted to it under Section 2. The foregoing limitations on liability and disclaimer of damages apply even though a Party or its Affiliates
may have been advised of the possibility of such damage. The foregoing limitations on liability and disclaimer of damages represent an express allocation of risk between the Parties. 

 

	7.	Term; Termination. 

  

	7.1.	Term of Agreement. The term of this Agreement (the “Term”) shall begin on the Effective Date and continue, with regard to each license therefor,
until the date of expiration of the last of the licensed Patent Rights to expire, unless earlier terminated in accordance with the terms hereof. 

  

	7.2.	Termination. This Agreement may be terminated as follows: 

  

	 	(a)	 by either Party on one hundred eighty (180) days prior notice to the defaulting Party if the defaulting Party or any of its Subsidiaries breaches
any of its material obligations under this Agreement, such notice specifying the details of such 

  
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breach, and such breach has not been cured within such one hundred eighty (180) day period; 

  

	 	(b)	immediately by either Party (but subject to the limitations set forth in Section 7.3(b)(i)) if: (i) the other Party or any of its Subsidiaries files a voluntary
petition for relief under applicable bankruptcy or insolvency law; (ii) an involuntary proceeding under applicable bankruptcy or insolvency law is instituted against the other Party or any of its Subsidiaries, as applicable, and such proceeding
is not dismissed within sixty (60) days of filing; (iii) the other Party or any of its Subsidiaries, as applicable, is otherwise adjudged bankrupt; (iv) a trustee or receiver is appointed by the court for all or a substantial portion
of the assets of the other Party or any of its Subsidiaries; (v) the other Party or any of its Subsidiaries becomes insolvent or suspends its business; or (vi) the other Party or any of its Subsidiaries makes an assignment of all or
substantially all of its assets for the benefit of its creditors; or 

  

	7.3.	Consequences of Termination. 

  

	 	(a)	Upon any termination of this Agreement, each Party shall, and shall cause its respective Subsidiaries to, cease all use of the other’s Confidential Information,
promptly return to the other and/or delete or destroy all copies of the other’s Confidential Information in their possession, custody or control, and certify any such deletion or destruction to the other in writing. 

 

	 	(b)	If this Agreement terminates in accordance with Section 7.2, then: 

  

	 	(i)	all licenses granted hereunder to the defaulting Party and its Subsidiaries shall automatically terminate; provided that in the event of termination pursuant to
Section 7.2(b) on the account of any of the actions or circumstances specified therein with respect to a Subsidiary of a Party, all licenses shall terminate only with respect to such Subsidiary, and the licenses and this Agreement shall otherwise
continue to be in full force and effect with respect to such Party and all of its other Subsidiaries; and 

  

	 	(ii)	all licenses granted hereunder to the terminating party shall remain in full force and effect. 

 

	 	(c)	Survival. Any provision of this Agreement which, by its nature, would survive termination of this Agreement shall survive any such termination, including
Sections 1, 2.3, 4, 5, 6.3, 6.4, 7.3, 8, 9, 10 and 11. For the avoidance of doubt, the provisions of Sections 2.1 and 2.2 shall survive the termination of this Agreement solely to the extent provided in Section 7.3(b).

  

	8.	Confidentiality. 

  

	8.1.	 Obligations. Each Party shall protect the confidentiality of the other Party’s Confidential Information, in the same manner that the
recipient protects the confidentiality of its own 

  
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confidential information of like kind, but in no event in less than a commercially reasonably manner. Except as to perform its obligations hereunder or as expressly permitted hereunder, no Party
or any of its Subsidiaries shall reproduce or use any Confidential Information of the other Party or disclose any of the other Party’s Confidential Information, in any case without the prior written consent of the other Party. Notwithstanding
the foregoing provisions of this Section 8.1, a party receiving Confidential Information of the other Party shall have no obligations under this Section 8.1 as to Confidential Information that the receiving Party establishes:

  

	 	(a)	is published or otherwise becomes available to the general public without breach of this Agreement, or any other duty of nondisclosure or confidentiality;

  

	 	(b)	was rightfully furnished by a third party in a manner not involving a breach of such third party’s obligations to any Party and without any obligation of
confidentiality or nonuse; 

  

	 	(c)	was developed independently by an employee or agent of the receiving Party who was not aware of and made no use of Confidential Information furnished to the receiving
Party pursuant to this Agreement. 

  

	8.2.	No Party or its Subsidiaries shall be deemed to be in breach of this Agreement if Confidential Information of the other Party is required to be disclosed by a Party or
a Subsidiary: 

  

	 	(a)	to comply with applicable laws, government regulations, a valid subpoena or a court order, provided that the disclosing Party or Subsidiary, as applicable,
provides, to the extent permitted by applicable law, prior notice of such disclosure to the other Party and takes commercially reasonable and lawful actions to avoid and minimize the extent of such disclosure, including through cooperating with the
disclosing Party’s efforts to seek to obtain a protective order relating to any such disclosure, it being understood that if the disclosing Party or Subsidiary is precluded from providing notice of such disclosure to the other Party, such
disclosing Party or Subsidiary, as applicable, shall take commercially reasonable and lawful actions to avoid and minimize the extent of such disclosure, including through seeking to obtain a protective order relating to any such disclosure; or

  

	 	(b)	as required to assert its rights hereunder. 

  

	9.	Assignment and Transferability Limitations. 

  

	9.1.	 By eBay. Neither eBay nor any of its Subsidiaries may assign or transfer its rights or this Agreement or delegate its obligations under this
Agreement, by operation of law, contract or otherwise, including in connection with insolvency or bankruptcy, without the prior written consent of Skype (which consent is not to be unreasonably withheld or delayed) and any attempt to do so without
such consent shall be null and void. Notwithstanding the foregoing, eBay may assign this Agreement to an acquirer without Skype’s consent in the event of a sale of all or substantially all of eBay’s shares or assets or a sale of the

  
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business that includes eBay’s activities prior to the Effective Date, provided however in the event of any such sale of assets or business, Skype receives the acquirer’s acknowledgement
that it shall be bound by the terms of this Agreement. In the event of such an assignment, the licenses granted by Skype in Section 2.2 shall be limited to the business of eBay transferred to the acquirer and shall not extend to any other products
or services of the acquirer. If eBay or any of its Subsidiaries undergoes an internal restructuring, sells assets or divests entities or portions thereof so that Skype Patent Rights then being used by eBay or any such Subsidiaries are to be used by
entities that are no longer Subsidiaries of eBay (each, an “eBay Spin-off Entity”), upon eBay’s request (which request eBay may make at any time within twelve months of the applicable Restructure Date), Skype and the applicable
eBay Spin-off Entity shall execute and deliver an agreement granting the eBay Spin-off Entity such rights that are granted eBay under this Agreement pursuant to terms and conditions that are consistent with the terms and conditions set forth in this
Agreement. Each such agreement shall be effective as of the date each such restructuring, sale or divestiture is effective (each, a “Restructure Date”). 

 

	9.2.	By Skype. Neither Skype nor any of its Subsidiaries may assign or transfer its rights or this Agreement or delegate its obligations under this Agreement, by
operation of law, contract or otherwise, including in connection with insolvency or bankruptcy, without the prior written consent of eBay (which consent is not to be unreasonably withheld or delayed) and any attempt to do so without such consent
shall be null and void. Notwithstanding the foregoing, Skype may assign this Agreement to an acquirer without eBay’s consent in the event of a sale of all or substantially all of Skype’s shares or assets or a sale of the business that
includes Skype’s activities prior to the Effective Date, provided however in the event of any such sale of assets or business, eBay receives the acquirer’s acknowledgement that it shall be bound by the terms of this Agreement. In the event
of such an assignment, the licenses granted by eBay in Section 2.1 shall be limited to the business of Skype transferred to the acquirer and shall not extend to any other products or services of the acquirer. If Skype transfers its interest in any
of its Subsidiaries that is using the eBay Patent Rights (each, a “Skype Spin-off Entity”), such Skype Spin-off Entity may continue its rights and obligations under this Agreement with respect to the eBay Patent Rights after it is
divested from Skype, provided that (a) Skype notify eBay in writing of the divestiture within one month thereof, and (b) the applicable Skype Spin-off Entity execute and deliver to eBay a written acknowledgement of all such rights and
obligations as and to the same extent they had pertained to Skype hereunder, which such rights and obligations shall continue from the date of the Skype Spin-off Entity’s divestiture from Skype as a direct contract with eBay and no longer
pursuant to this Agreement. Such transfer shall not affect the rights retained by Skype and its other Subsidiaries hereunder. 

  

	9.3.	 Certain Obligations Upon Sale or Transfer of Patent Rights. If either Party or any of its Subsidiaries elects to sell or otherwise transfer any
of its rights to any of their Patent Rights, such sale or transfer shall be subject to the rights granted in this Agreement. To that end, should it be necessary for a Party or any of its Subsidiaries to disclose this Agreement to any actual
transferee in connection with such sale or transfer, such Party or 

  
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Subsidiary may do so, provided that: (a) such actual transferee is subject to a written obligation that is consistent with the obligations of the Parties set forth in this
Section 9 requiring it not to disclose or otherwise use this Agreement; (b) prior to disclosing this Agreement to such actual transferee, such Party or Subsidiary deletes the Exhibits to this Agreement in their entirety and replaces such
Exhibits with a single Exhibit that identifies only the Patent Rights to be sold or transferred to such actual transferee; and (c) upon the request of the other Party to this Agreement, the disclosing Party shall enforce the terms of such
written obligation identified in Section 9.3(a) on each such actual transferee. 

  

	9.4.	Binding Nature. Subject to the foregoing, this Agreement shall be binding upon the Parties and their respective permitted legal successors and permitted assigns.

  

	10.	Section 365(n). Notwithstanding Section 7.2(b), all rights and licenses granted under or pursuant to this Agreement are, for all purposes of
Section 365(n) of Title 11 of the United States Code (“Section 365(n)”), licenses of rights to “intellectual property” as defined in Section 365(n). eBay agrees that Skype and its Subsidiaries, as licensees of
the eBay Patent Rights under this Agreement, shall retain and may fully exercise all of their rights and elections under Section 365(n). Skype agrees that eBay and its Subsidiaries, as licensees of the Skype Patent Rights under this Agreement,
shall retain and may fully exercise all of their rights and elections under Section 365(n). To the extent available, each Party and their Subsidiaries, as applicable, shall benefit from comparable provisions of applicable bankruptcy or similar
laws and regulations of relevant jurisdictions other than the United States. 

  

	11.	General Provisions. 

  

	11.1.	Notices. Any notices or other communications required or permitted hereunder shall be in writing and shall be sufficiently given (and shall be deemed to have
been duly given upon receipt) if sent by overnight mail, registered mail or certified mail, postage prepaid, facsimile (with receipt confirmed telephonically) or by hand, to the Parties at the following addresses (or at such other address for a
Party as shall be specified in a notice given in accordance with this Section 11.1): 

 If to eBay:

  

			
	General Counsel	  	Emily Ward, Assoc. Gen. Counsel, Patents
	eBay Inc.	  	eBay Inc.
	2145 Hamilton Avenue	  	2145 Hamilton Avenue
	San Jose, California 95125	  	San Jose, California 95125
		
	If to Skype:	  	
		
	General Counsel	  	
	 Skype Technologies, S.A.

22/24, Boulevard Royal
	  	

  
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	L-2449 Luxembourg	  	
	Grand Duchy of Luxembourg	  	

  

	11.2.	Amendments. This Agreement may only be amended, modified or supplemented by an instrument in writing designated as an amendment to this Agreement and executed by
eBay and Skype. 

  

	11.3.	Counterparts. This Agreement may be executed in counterparts, each of which shall constitute an original and all of which, when taken together, shall constitute
one agreement. 

  

	11.4.	Governing Law and Choice of Forum. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving
effect to any choice-of-law rules that would require the application of the laws of another jurisdiction. The parties hereby irrevocably consent to the exclusive jurisdiction of, and venue in, any federal or state court of competent jurisdiction
located in Santa Clara County, California for the purposes of adjudicating any matter arising out of or relating to this Agreement. 

  

	11.5.	Waiver of Jury Trial. EACH PARTY HEREBY WAIVES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT TO ANY
LITIGATION DIRECTLY OR INDIRECTLY ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT. EACH PARTY (a) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY
WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER AND (b) ACKNOWLEDGES THAT IT AND THE OTHER PARTY HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN
THIS SECTION 11.5. 

  

	11.6.	Waiver. The observance of any term of this Agreement may be waived (either generally or in a particular instance and either retroactively or prospectively) by
the Party entitled to the benefits of such term, but such waiver shall be effective only if it is in a writing signed by the Party entitled to the benefits of such term and against which such waiver is to be asserted. Unless otherwise expressly
provided in this Agreement, no delay or omission on the part of a Party in exercising any right or privilege under this Agreement shall operate as a waiver thereof, nor shall any waiver on the part of a Party of any right or privilege under this
Agreement operate as a waiver of any other right or privilege under this Agreement nor shall any single or partial exercise of any right or privilege preclude any other or further exercise thereof or the exercise of any other right or privilege
under this Agreement. 

  

	11.7.	 Severability. If any provision of this Agreement or the application of any such provision to a Party or circumstance shall be declared
judicially to be invalid, unenforceable or 

  
 - 12 -

 
void, such decision shall not have the effect of invalidating or voiding the remainder of this Agreement, it being the intent and agreement of the Parties that this Agreement shall be deemed
amended by modifying such provision to the extent necessary to render it valid, legal and enforceable while preserving its intent or, if such modification is not possible, by substituting therefor another provision that is valid, legal and
enforceable and that achieves the same objective. 
  

	11.8.	Entire Agreement. This Agreement (including any Exhibits hereto) and any documents incorporated by reference constitute the entire agreement between the Parties
with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral, between the Parties or any of them with respect to the subject matter hereof, and there are no
representations, understandings or agreements relating to the subject matter hereof that are not fully expressed in this Agreement. Any Exhibits or Schedules attached to this Agreement are expressly made a part of, and incorporated by reference
into, this Agreement. 	 

  

	11.9.	Section Headings. Titles to sections are inserted for convenience of reference only and shall not be deemed a part of or to affect meaning or interpretation of
this Agreement. 	 

  

	11.10.	Interpretation. The terms and conditions of this Agreement are the result of negotiations between the Parties. The Parties intend that this Agreement should not
be construed in favor of or against any Party by reason of the extent to which any Party or its professional advisors participated in the preparation or drafting of the Agreement. 	 

 [signature page follows] 

  
 - 13 -

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed and
delivered by their duly authorized officers effective as of the Effective Date. 
  

									
	eBay Inc.	 	 	 	Skype Technologies S.A.
					
	By:	 	 /S/ MICHAEL JACOBSON
	 		 	By:	 	 /S/ LAURA SHESGREEN

	Name:	 	Michael Jacobson	 		 	Name:	 	Laura Shesgreen
	Title:	 	SVP, Legal Affairs, General Counsel and Secretary	 		 	Title:	 	Director
					
		 		 		 	By:	 	 /S/ ROBERT MILLER

		 		 		 	Name:	 	Robert Miller
		 		 		 	Title:	 	Director

 Signature Page to Patent
Cross-License by and between 
 eBay Inc. and Skype Technologies S.A. 

 Exhibit A 
 Skype Patents 
 [SEVEN PAGES ARE OMITTED AS CONFIDENTIAL AND FILED

 SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION] 

  
 Exhibit A
– Page 1 

 Exhibit B 
 eBay Patents 
 [TWO PAGES ARE OMITTED AS CONFIDENTIAL AND FILED

 SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION] 

  
 Exhibit B
– Page 1Transition Services Agreement, dated November 19, 2009

 Exhibit 10.4 
 EXECUTION VERSION 
 THE SYMBOL [***] IS USED TO INDICATE THAT A PORTION OF THIS EXHIBIT HAS
BEEN OMITTED AS CONFIDENTIAL AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. 
 EBAY INC. 

AND 
 SKYPE
TECHNOLOGIES, S.A. 
  
  

TRANSITION SERVICES AGREEMENT 
  

 

							
	 CONTENTS
  
	 
	Clause	  	 	  	Page	 
			
	 1.
	  	Interpretation	  	 	1	  
	 2.
	  	Services	  	 	5	  
	 3.
	  	Duration of Services	  	 	6	  
	 4.
	  	Standard for Services	  	 	6	  
	 5.
	  	Cooperation in Provision of Services	  	 	6	  
	 6.
	  	Compliance With Law; Consents	  	 	7	  
	 7.
	  	Services Management	  	 	7	  
	 8.
	  	Changes to the Services	  	 	8	  
	 9.
	  	Service Limitations	  	 	9	  
	 10.
	  	Charges and Payment	  	 	9	  
	 11.
	  	Changes in costs of providing the services	  	 	11	  
	 12.
	  	Title to Delivering Party’s Property; Management and Control	  	 	12	  
	 13.
	  	Exclusion of Warranties	  	 	12	  
	 14.
	  	Indemnity; Limitations on Liability	  	 	13	  
	 15.
	  	Term and Termination	  	 	13	  
	 16.
	  	Effects of Termination	  	 	14	  
	 17.
	  	Confidential Information	  	 	15	  
	 18.
	  	Data Protection	  	 	16	  
	 19.
	  	Force majeure	  	 	17	  
	 20.
	  	Indemnification Procedures	  	 	17	  
	 21.
	  	Entire Agreement	  	 	18	  
	 22.
	  	General	  	 	18	  
	 23.
	  	Assignment and sub-contracting	  	 	19	  
	 24.
	  	Notices	  	 	19	  
	 25.
	  	Governing Law, Jurisdiction and Dispute Resolution	  	 	20	  
	 26.
	  	Service of process	  	 	21	  
	 27.
	  	Trinity Hosting	  	 	22	  
	 28.
	  	Japanese Operations Services	  	 	22	  
	 29.
	  	Counterparts	  	 	22	  
	 30.
	  	Survival	  	 	22	  

 THIS TRANSITION SERVICES AGREEMENT is made on November 19, 2009 

AMONG: 
  

	(1)	EBAY INC., a company incorporated under the laws of Delaware, having its corporate headquarters at 2145 Hamilton Avenue, San Jose, California, USA 95125,
(“Parent”); and 

  

	(2)	SKYPE TECHNOLOGIES S.A., a Luxembourg public limited company (société anonyme), having its registered office at 22/24, Boulevard Royal,
L-2449 Luxembourg, Grand Duchy of Luxembourg and registered with the Luxembourg Trade and Companies Register under number B 96677 (the “Company”). 

 RECITALS 
  

	(A)	Parent and Buyer have entered into a share purchase agreement dated 1 September, 2009, as amended on 14 September 2009, and as further amended on
19 October 2009, 21 October 2009 and 5 November 2009 (as amended from time to time, the “Share Purchase Agreement”), pursuant to which Buyer is to buy the entire share capital of the Skype Luxembourg Holdings
S.à r.l., Skype Inc. and Sonorit Holding, AS. 

  

	(B)	Parent and certain of its affiliates have provided certain services to the Company in connection with the conduct of its business, and the Company and certain of its
affiliates have provided certain services to Parent and its affiliates in connection with the conduct of their business. 

  

	(C)	Without prejudice to the rights and obligations of the parties to the Share Purchase Agreement, each of Parent and the Company has agreed to provide, or procure the
provision of, certain transition services from Completion on an interim basis on the terms set out in this Agreement. 

 THE
PARTIES AGREE as follows: 
  

	1.	Interpretation 

  

	1.1	In this Agreement: 

“Additional Parent-Provided Services” has the meaning set out in Clause 2.2; 

“Affiliate” has the meaning set out in the Share Purchase Agreement; 

“Agreed Rate” has the meaning set out in the Share Purchase Agreement; 

“Business” means, in the case of either party, the business of such party as conducted as of the date of this Agreement;

 “Business Day” has the meaning set out in the Share Purchase Agreement; 

  
 -1-

 “Change Request” has the meaning set out in Clause 8.1; 

“Company-Provided Services” has the meaning set out in Clause 2.1; 

“Completion” has the meaning set out in the Share Purchase Agreement; 

“Completion Date” has the meaning set out in the Share Purchase Agreement; 

“Confidential Information” has the meaning set out in Clause 17.1; 

“Data Controller” has the meaning set out in the Data Protection Directive; 

“Data Processor” has the meaning set out in the Data Protection Directive; 

“Data Protection Directive” means Directive 95/46/EC of the European Parliament and of the Council of 24 October
1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data; 

“Data Protection Laws” means any applicable data protection, privacy or bank secrecy laws or regulations including all
laws and regulations implementing the Data Protection Directive; 
 “Delivering Party” means the party that is
obligated to perform Services under this Agreement. 
 “Delivering Party’s Property” has the meaning set
out in Clause 12.1; 
 “Dispute” has the meaning set out in Clause 25.2; 

“EEA” means the European Economic Area; 
 “Excluded Services” means the services and systems set out in Part D of Schedule 1; 
 “Force Majeure” means, in respect of any person, any act, omission or occurrence whatsoever, whether similar or dissimilar to those referred to in this paragraph, which is beyond the
reasonable control of that person, including strikes, lockouts or other labour disputes or disturbances, acts of nature, fire, floods, lightning, severe weather, shortages of materials, rationing, utility failures, failure of or delay by any person
from which such party must obtain information in order to perform its obligations hereunder (other than an affiliate of such party), failure or delay in any system, plant or machinery, earthquakes, war, revolution, terrorist act, pandemics, civil
commotion, acts of public enemies, blockade, embargo, or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government; 

“Group Company” has the meaning set out in the Share Purchase Agreement. 

  
 -2-

 “Insolvency Event” occurs, with respect to any party, when such party
(i) is dissolved, becomes insolvent, generally fails to pay or is unable to pay its debts as they become due; (ii) makes a general assignment, arrangement, or composition agreement with or for the benefit of its creditors; (iii) files
a petition in bankruptcy or institutes any action under law for the relief of debtors or seeks or consents to the appointment of an administrator, liquidator, receiver, custodian, or similar official for the wind up of its business (or has such a
petition or action filed against it and such petition, action or appointment is not dismissed or stayed within 30 days); (iv) takes steps to obtain protection or is granted protection from its creditors; or (v) undergoes any event
analogous or having a substantially similar direct effect to any of the events above under any law in any jurisdiction; 

“Loss” has the meaning set out in the Share Purchase Agreement; 

“Notice” has the meaning set out in Clause 24.1; 

“Parent-Provided Services” has the meaning set out in Clause 2.1; 

“Personal Data” has the meaning set out in the Data Protection Directive; 

“Processing” has the meaning set out in the Data Protection Directive; 

“Receiving Party” means the party that is entitled to receive Services under this Agreement; 

“Representatives” means officers, directors, employees, agents, attorneys, accountants, advisors and representatives (and
“Representative” means any one of the Representatives); 
 “Seller’s Group Undertakings”
has the meaning set out in the Share Purchase Agreement; 
 “Service” and “Services” means the
Parent-Provided Services and/or the Company-Provided Services; 
 “Service Charges” has the meaning set out in
Clause 10.1; 
 “Services Manager” means the manager appointed by each party in accordance with Clause
7.1; 
 “Service Termination Date” means in relation to each Service, the date of termination of the service
set out in Schedule 1 or Schedule 2 (or such other date as the parties may agree in writing or as may be determined pursuant to Clause 3); 
 “Standard Contractual Clauses” means the Data Controller to Data Processor clauses 2002/16/EC based on the Commission decision of 27 December 2001 on standard contractual clauses for
the transfer of personal data to processors established in third 

  
 -3-

 
countries, under Directive 95/46/EC as modified by any Commission decision implementing Opinion 3/2009 adopted 5 March 2009; 

“Transaction Agreements” has the meaning set out in the Share Purchase Agreement; 

“VAT” means (a) any tax imposed in compliance with the Council directive of 28 November 2006 on the common
system of value added tax (EC Directive 2006/112) (including, in relation to the UK, value added tax imposed by VATA and legislation and regulations supplemental thereto); and (b) any other tax of a similar nature, whether imposed in a member
state of the European Union in substitution for, or levied in addition to, such tax referred to in (a), or elsewhere; 

“VAT Invoice” means such appropriate invoice in respect of VAT as is required for the purposes of VAT in the jurisdiction
in which such VAT is chargeable; and 
 “VATA” means the Value Added Tax Act 1994 of the United Kingdom.

  

	1.2	In this Agreement, a reference to: 

  

	 	(a)	a “group undertaking” is to be construed in accordance with Section 1161 of the Companies Act 2006; 

 

	 	(b)	a “regulation” has the meaning set out in the Share Purchase Agreement; 

 

	 	(c)	a statutory provision or European Union Directive or regulation includes a reference to the statutory provision or European Union Directive or regulation as amended or
re-enacted or both from time to time before the date of this Agreement and any subordinate legislation made under the statutory provision or European Union Directive or regulation (as so amended or re-enacted) before the date of this Agreement;

  

	 	(d)	a “person” includes a reference to any individual, firm, company, corporation or other body corporate, government, state or agency of a state or any
joint venture, association or partnership, works council or employee representative body (whether or not having separate legal personality); 

  

	 	(e)	a person includes a reference to that person’s legal personal representatives, successors and permitted assigns; 

 

	 	(f)	a “party” includes a reference to that party’s successors and permitted assigns; 

 

	 	(g)	“$” or “dollars” is a reference to U.S. dollars; 

 

	 	(h)	a clause, paragraph or schedule, unless the context otherwise requires, is a reference to a clause or paragraph of, or schedule to, this Agreement;

  

	 	(i)	any matter “as set out in this Agreement”, “as set out herein” or any similar reference, unless the context otherwise requires, includes a reference
to any such matter set out or contained in the schedules to this Agreement; 

  
 -4-

	 	(j)	any English legal term for any action, remedy, method of judicial proceeding, legal document, legal status, court, official or any legal concept or thing shall in
respect of any jurisdiction other than England be deemed to include what most nearly approximates in that jurisdiction to the English legal term and to any English statute shall be construed so as to include equivalent or analogous laws of any other
jurisdiction; and 

  

	 	(k)	times of the day is to London time. 

  

	1.3	The ejusdem generis principle of construction shall not apply to this Agreement. Accordingly, general words shall not be given a restrictive meaning by reason of
their being preceded or followed by words indicating a particular class of acts, matters or things or by examples falling within the general words. Any phrase introduced by the terms “other”, “including”, “include” and
“in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. 

  

	1.4	The headings in this Agreement do not affect its interpretation. 

  

	2.	Services 

  

	2.1	During the term of this Agreement, Parent shall provide, or cause to be provided, to the Company (and, as may be specified by notice in writing to the Parent from time
to time, any other Group Company) each of the services described in Schedule 1 (each a “Parent-Provided Service” and collectively, the “Parent-Provided Services”) on the terms and conditions set out in this
Agreement. During the term of this Agreement, the Company shall provide, or cause to be provided, to Parent (and, as may be specified by notice in writing to the Company from time to time, any other Seller’s Group Undertaking) each of the
services described in Schedule 2 (each a “Company-Provided Service” and collectively, the “Company-Provided Services”) on the terms and conditions set out in this Agreement. 

 

	2.2	 If there are any services that were provided by or on behalf of a Seller Group’s Undertaking to a Group Company immediately prior to the
Completion Date that (i) the Company (acting reasonably) determines are critical to being able to operate the Business following the Completion Date in a manner substantially similar to the operation of the Business prior to the Completion
Date, (ii) cannot be provided by a Group Company or a third-party service provider without undue burden or expense and (iii) are not Excluded Services, the Company shall have a period of three months from the date of this Agreement to
elect in writing to Parent to have such Additional Parent-Provided Services provided in accordance with this Agreement. The parties shall use all reasonable endeavours (acting in good faith) to agree as soon as practicable following an election
pursuant to this Clause 2.2 on the scope, fees and term of the Additional Parent-Provided Services; provided that Parent shall have no obligation to provide such Additional Parent-Provided Services until the parties have agreed on such
matters. In the event that the Parent (acting reasonably) determines that the provision of an Additional Parent-Provided Service would cause undue burden to the Parent or violate any law or regulation applicable to the Parent, the Parent shall not
be required to provide such Additional Parent-Provided Service; provided, however, that the parties shall use all reasonable endeavours to find a workable alternative such that the Company shall receive (whether from the Parent or

  
 -5-

	 	 
a third party) a service substantially equivalent to such Additional Parent-Provided Service. 

  

	2.3	Except for the Services expressly contemplated to be provided in accordance with Clause 2.1, or Additional Parent-Provided Services notified and agreed pursuant
to Clause 2.2 or additional services agreed to pursuant to Clause 8, the Delivering Party shall have no obligation under this Agreement to provide any services to the Receiving Party. 

 

	3.	Duration of Services 

  

	3.1	The Delivering Party shall provide or cause to be provided each Service from the Completion Date until the earlier to occur, with respect to each such Service, of
(a) the expiration of the period of duration for such Service specified in Schedule 1 or Schedule 2, as the case may be, subject to any extension of the same pursuant to Clause 3.2 or Clause 8; or (b) the date on which such
Service is terminated pursuant to Clause 15. 

  

	3.2	Subject to Clause 15, the Company may, by notice in writing to the Parent, extend the Service Termination Date for the Services set out in Part B (HR Business
Systems and HR Shared Services) of Schedule 1 to a date not later than December 31, 2010. On receipt of a valid extension notice pursuant to this Clause 3.2, the Service Termination Dates for the Services set out in Part A (Corporate IT
Services) and Part C (Financial Business System Support Services) of Schedule 1 shall automatically be extended to the date set out in such notice. 

  

	4.	Standard for Services 

The Delivering Party shall perform the Services in a manner consistent in all material respects with that provided by the Delivering Party
to the other party’s Business immediately prior to the Completion Date and, in the case of Parent, shall be consistent with the level of service provided by Parent to its Affiliates from time to time during the term of this Agreement. The
standards of service required in this Agreement shall be assessed by reference to the parties in the current situation and not by reference to third parties which are in the business of providing outsourcing or similar services. 

 

	5.	Cooperation in Provision of Services 

  

	5.1	The Receiving Party shall (and shall ensure its Representatives shall) comply with the Delivering Party’s policies and procedures in relation to the use and access
of the Services and the Delivering Party’s systems that it is notified of in writing from time to time. 

  

	5.2	The Receiving Party shall cooperate with the Delivering Party and shall provide the Delivering Party with such information and assistance and access to the Receiving
Party’s premises, equipment and systems, necessary for the Delivering Party to provide the Services; provided that the Delivering Party shall (and shall ensure its Representatives shall) comply with the Receiving Party’s reasonable
security requirements that it is notified of in writing from time to time. 

  
 -6-

	5.3	The Receiving Party shall use all reasonable endeavours to provide and maintain throughout the term of this Agreement such systems and telecommunications infrastructure
as may be required in order for the Delivering Party to provide the Services. To the extent the Receiving Party does not provide or maintain such systems and infrastructure, the obligation of the Delivering Party to provide any Services contingent
on such infrastructure shall be suspended. 

  

	5.4	The Delivering Party shall use all reasonable endeavours to provide and maintain throughout the term of this Agreement such systems and telecommunications
infrastructure as may be required in order for the Delivering Party to provide the Services. 

  

	5.5	The Delivering Party shall be responsible for all routine system-wide maintenance performed in the ordinary course of business consistent with past practice. No
additional charge shall be made for such activities. 

  

	5.6	The Delivering Party shall, in relation to the provision of the Services, maintain such insurance and business continuity and disaster recovery processes as are
consistent with the Delivering Party’s practice immediately before the date of this Agreement. 

  

	5.7	The Delivering Party shall keep accurate books and records in relation to the Services as required by applicable law and in accordance with its past practice.

  

	6.	Compliance With Law; Consents 

  

	6.1	Each party shall be responsible for its own compliance with any laws or regulations applicable to its performance under this Agreement. 

 

	6.2	The parties shall use all reasonable endeavours to obtain all governmental or third party licences, authorisations and consents required for the provision of any
Service by the Delivering Party in accordance with the terms of this Agreement; provided that (a) the costs relating to obtaining any such licences, authorisations or consents shall be borne by the Receiving Party; and (b) the Delivering
Party shall not be required to provide the part of the relevant Service for which such licenses and/or consents are required in the event that the Delivering Party (acting reasonably) determines that, as a result of the failure to obtain the
required license and/or consent, any agreement with a third party relating to the provision of goods and/or services to a group undertaking of the Delivering Party could be expected to be terminated or revoked; provided that, in the case of clause
(b), the parties shall use all reasonable endeavours to find a workable alternative such that the Receiving Party shall continue to benefit from the Service or the part of the Service that had required such license or consent.

  

	7.	Services Management 

  

	7.1	Within one (1) week of the Completion Date, each party will nominate a Services Manager. The Services Managers will coordinate and manage the provision of the
Services and will work with each other in good faith to address and/or resolve any issues that arise in connection with the Services. 

  

	7.2	 The Services Managers will meet in person or communicate by audio or video conference periodically to review the subject matter and performance of this

  
 -7-

	 	 
Agreement. The meetings shall take place at the times and places agreed by the Services Managers acting reasonably. 

 

	7.3	The parties shall use all reasonable endeavours to ensure that their respective Services Managers or such other personnel as are necessary for the provision and receipt
of the Services are reasonably available during normal business hours on reasonable notice for consultation on any matter relating to the Services. 

  

	7.4	The Delivering Party shall take reasonable steps to ensure that all personnel (including any sub-contractor personnel) used in the provision of the Services shall be
suitably qualified for providing that Service. 

  

	8.	Changes to the Services 

  

	8.1	Any proposed enhancements, special requests, continued or additional services or other changes to a Service or the terms and conditions of a Service (including scope,
nature, volume, duration of and fees for these additional services (each, a “Change Request”) shall be dealt with pursuant to Clause 8.2. 

 

	8.2	Any Change Request made by a party shall be in writing and contain reasonably detailed information regarding the scope and nature of the Change Request. The party
receiving the Change Request shall have 10 Business Days to reply to the requesting party with any additional information that will be required in order for the receiving party to be able to evaluate the Change Request. The party making the Change
Request shall provide this information within 5 Business Days. The party receiving the Change Request shall provide its proposal as promptly as reasonably practicable following the receipt of this information. Each party agrees to consider in good
faith (but shall have no obligation to accept) any Change Request. If a Change Request is agreed, the additional services specified in the agreed Change Request will be deemed to be included in the definition of “Services” and provided in
all other respects on the terms of this Agreement and the additional fees will form part of the “Service Charges”. 

  

	8.3	The Delivering Party may from time to time modify, change, substitute, enhance or otherwise alter any Service: 

 

	 	(a)	to comply with any applicable regulatory or statutory requirements; or 

  

	 	(b)	if the Delivering Party is making a similar change in the performance of such services for its affiliates and provided that any modification, change or
enhancement made pursuant to this Clause 8.3(b) will not reasonably be expected to have a material adverse effect on such Service. 

 The Delivering Party will give the Receiving Party no less than one (1) month’s prior notice of any material change. Any changes to the fees for any Service resulting from this Clause 8.3
shall be agreed pursuant to Clause 8.2. 
  

	8.4	If the Receiving Party purchases, leases or otherwise acquires any business, assets or properties or rights in respect thereof, any requested services in respect of
such acquired business, assets or properties shall be deemed a special request and/or enhancement subject to Clauses 8.1 and 8.2. 

  
 -8-

	9.	Service Limitations 

  

	9.1	Unless expressly provided otherwise in this Agreement (including Clause 5.5) or unless agreed pursuant to Clauses 8.l and 8.2:

  

	 	(a)	the level or volume of any specific Service required to be provided to the Receiving Party shall not exceed the level or volume of such Service as provided immediately
prior to the Completion Date, it being agreed that (i) the Delivering Party shall use reasonable endeavours to accommodate increases in levels or volumes arising out of operations in the ordinary course so long as any incremental cost
associated therewith is borne solely by the Receiving Party and (ii) the Delivering Party’s obligations to provide the level and volume of any Service provided immediately prior to the Completion Date shall be unaffected;

  

	 	(b)	the Services to be provided hereunder shall be available only for the purposes of conducting the Business of the Receiving Party substantially in the manner it was
conducted in the ordinary course immediately prior to the Completion Date (subject to any changes which occur in the ordinary course consistent with the prior conduct of such Business); and 

 

	 	(c)	in no event shall the Delivering Party be obliged to upgrade, enhance or otherwise modify any computer hardware, software or other equipment that is currently used in
the Business to perform the Services. 

  

	9.2	The Receiving Party acknowledges and agrees that the Services provided by third party providers, or the assets licensed from a third party used in connection with
providing the Services, remain subject to the terms and conditions of any applicable agreements with the Delivering Party of such services or licensors of such assets, and the Receiving Party shall adhere to such terms and conditions that it is
notified of in writing from time to time. The Delivering Party shall promptly notify the Receiving Party if it determines that the Receiving Party is not adhering to the terms or conditions of any agreement for such Service.

  

	9.3	The Receiving Party acknowledges that the purpose of this Agreement is to provide Services to the Receiving Party in respect of the Business on an interim basis, until
the Receiving Party can perform the Services for itself or obtain the Services from an alternative third-party provider. Accordingly, at all times from and after the Completion Date, and without prejudice to the obligations of the Delivering Party
under this Agreement, the Receiving Party shall use its reasonable endeavours to make or obtain any approvals, permits or licences, implement any systems and take, or cause to be taken, any and all other actions necessary or advisable for it or an
alternative third party to provide the Services as soon as practicable. 

  

	10.	Charges and Payment 

  

	10.1	The Receiving Party shall pay the Delivering Party: 

  

	 	(a)	for the Services at the rates set out in Schedule 1 or Schedule 2, as the case may be; and 

  
 -9-

	 	(b)	an amount equal to any reasonable and documented out-of-pocket costs that (a) the Delivering Party confirms in good faith were not taken into account in
determining the rates set out in Schedule 1 or Schedule 2, as the case may be, and (b) have been approved in advance in writing by the Receiving Party (such consent not to be unreasonably withheld) where the amount of such costs and expenses,
when taken together with any other such costs and expenses incurred during the relevant period, exceeds $5,000 in any 30-day period. 

  

	 	  	(collectively, the “Service Charges”). All Service Charges shall be expressed in dollars. 

 

	10.2	Except as set out in Schedule 1, unless the parties otherwise agree in writing, the Delivering Party will invoice the Receiving Party on a monthly basis within fifteen
(15) Business Days after the end of the month for the Services provided to the Receiving Party during the previous month. In the event that the Services have been provided for a period of less than a month, the invoice will be prorated for the
number of days in such month for which Services were provided. 

  

	10.3	All invoices shall be paid by bank transfer by the Receiving Party to the Delivering Party within thirty (30) days of receipt of the invoice in dollars to the
account specified in the relevant invoice. The Receiving Party shall not offset any amounts owing to it by the Delivering Party or any of the Delivering Party’s affiliates against amounts payable by the Receiving Party under this Agreement or
under any other agreement or arrangement between the Receiving Party, on the one hand, and the Delivering Party or any of the Delivering Party’s affiliates, on the other hand. 

 

	10.4	If the Receiving Party disputes any invoice or other request for payment, then the Receiving Party will notify the Delivering Party in writing within seven
(7) days of the receipt of the invoice or request for payment and the Dispute will be resolved in accordance with Clause 25. Where only part of an invoice is disputed, the Receiving Party will pay the undisputed amount on the due date.

  

	10.5	If the Receiving Party fails to pay the Delivering Party any sum due pursuant to this Agreement, such failure shall be considered a material breach of this Agreement
(except to the extent of any amounts reasonably disputed in accordance with this Agreement) and the Delivering Party may: 

  

	 	(a)	without liability, suspend its obligations hereunder to provide any and all Services to the Receiving Party until such time as such sums have been paid in full; and

  

	 	(b)	charge interest on such sums from the due date for payment at the Agreed Rate, accruing on a daily basis until payment is made, whether before or after any judgement.

  

	10.6	All amounts due and payable to the Delivering Party under this Agreement will become due immediately upon termination of this Agreement. This Clause 10.6 is
without prejudice to any right to claim for interest under this Agreement. 

  

	10.7	Subject to Clause 12.3: 

  
 -10-

	 	(a)	all charges and fees to be paid by the Receiving Party to the Delivering Party under this Agreement are exclusive of any applicable taxes required by law to be
collected from the Receiving Party (including withholding, sales, use, excise, occupation, privilege, value added, gross receipts or services taxes, which may be assessed on the provision of the Services hereunder); and 

 

	 	(b)	if a withholding, sales, use, excise, occupation, privilege, value added, gross receipts or services tax is assessed on, or is chargeable in respect of, the provision
of any of the Services provided under this Agreement, the Receiving Party shall, where relevant, on receipt of a valid VAT invoice pay, reimburse or indemnify the Delivering Party for such tax. Without prejudice to the generality of Clause
10.1, to the extent that the Service Charges constitute any amount in respect of (x) a cost falling within Clause 10.1(b) or (y) any amount required to be paid falling within Clause 10.1(c), the Receiving Party shall also
pay to the Delivering Party any VAT paid or falling to be paid by the party incurring such costs or amount required to be paid (the “Cost Bearer”) which forms part of such cost or amount required to be paid, to the extent
irrecoverable by the Cost Bearer (or any person treated as a member of a VAT group for VAT purposes with the Cost Bearer). The parties shall cooperate with each other in determining the extent to which any tax is due and owing under the
circumstances, and shall provide and make available to each other any resale certificate, information regarding out-of-state use of materials, services or sale, and other exemption certificates or information reasonably requested by the other party.

  

	11.	Changes in costs of providing the services 

  

	11.1	Subject to the notice period provided for in Clause 15.3, if the Delivering Party does not provide or ceases to provide a category of Services (e.g., Part A,
Part B, Part C, Part D or Part E of Schedule 1) pursuant to this Agreement, there shall be no further Service Charge for such Service. Without prejudice to Clause 15.3, in the event of any reduction in the scope of any category of Services
used by the Company, there will be no reduction of the fees set out in Schedule 1. For the avoidance of doubt, no reduction in the scope of any Service shall be permitted other than in accordance with this Agreement or unless agreed to by the
parties. 

  

	11.2	If there is a material change in the cost of providing the Services (including as a result of a change to the Services pursuant to Clause 8), the Delivering
Party will notify the Receiving Party of the change in writing, specifying the reasons for the change in the cost of providing the relevant Services, the amount of the change in the cost of providing the relevant Services and the proposed change to
the Service Charges. The revised Service Charges will apply with immediate effect. The Delivering Party shall not request any changes to the Service Charges pursuant to this Clause 11.2 for six (6) months from the date of this Agreement.

  

	11.3	Disputes in relation to any change to the Service Charges will be resolved in accordance with Clause 25. 

 

	12.	Title to Delivering Party’s Property; Management and Control 

  

	12.1	 Unless otherwise agreed by the parties in writing, all procedures, methods, systems,

  
 -11-

	 	 
strategies, tools, equipment, facilities and resources (collectively, the “Delivering Party’s Property”), that are used, created, developed or acquired by the Delivering
Party, any of its affiliates or any third party service provider in connection with the provision of Services hereunder, shall belong to and vest in the Delivering Party, its affiliates or such third party service provider (as applicable) and shall
at all times be under the sole direction and control of the Delivering Party, its affiliates or such third party service provider (as applicable). Subject to the terms of any agreement with a third party, the Receiving Party shall be licensed to use
the Delivering Party’s Property solely to the extent necessary for receipt of the Services. 

  

	12.2	Except as otherwise provided herein, management of, and control over, the provision of the Services (including the determination or designation at any time of the
Delivering Party’s Property, employees and other resources of the Delivering Party, its affiliates or any third party service provider to be used in connection with the provision of the Services) shall reside solely with the Delivering Party.

  

	12.3	Without limiting the generality of Clause 12.2, all labour matters relating to any employees of the Delivering Party, its affiliates and any third party service
provider shall be within the exclusive control of such parties, and the Receiving Party shall not take any action affecting, or have any rights with respect to, such matters. The Delivering Party shall be solely responsible for the payment of all
salary and benefits and all income tax, social security taxes, unemployment compensation, tax, workers’ compensation tax, other employment taxes or withholdings and premiums and remittances with respect to employees of the Delivering Party and
its affiliates used to provide Services. 

  

	13.	Exclusion of Warranties 

  

	13.1	Except as expressly set out in this Agreement, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law,
excluded from this Agreement. 

  

	13.2	The Delivering Party will not be liable for any failure to provide or delay in providing the Services in accordance with the terms of this Agreement to the extent such
failure or delay: 

  

	 	(a)	results from the failure of the Receiving Party to comply with its obligations under this Agreement; 

 

	 	(b)	is not caused by the gross negligence or wilful misconduct of the Delivering Party in providing such Services or the breach of this Agreement by the Delivering Party;
or 

  

	 	(c)	similarly affects affiliates of the Delivering Party receiving such Services and does not have a disproportionately adverse effect on the Receiving Party (except to the
extent that such failure or delay is a result of the gross negligence or wilful misconduct of the Delivering Party in providing such Services or the breach of this Agreement by the Delivering Party). 

  
 -12-

	14.	Indemnity; Limitations on Liability 

  

	14.1	Subject to the limitations on liability set out in this Agreement, the Delivering Party indemnifies and holds harmless the Receiving Party and its Representatives from
and against any and all Losses incurred by them in connection with or arising out of the gross negligence or wilful misconduct of the Delivering Party or its affiliates in the provision of the Services or the breach by the Delivering Party of its
obligations under this Agreement. 

  

	14.2	The Receiving Party indemnifies and holds harmless the Delivering Party and its Representatives from and against any and all Losses incurred by them in connection with
or arising out of the gross negligence or wilful misconduct of the Receiving Party or its affiliates or the breach by the Receiving Party of its obligations under this Agreement. 

 

	14.3	Subject to Clause 14.5, the Delivering Party shall not be liable to the Receiving Party, whether in contract, tort or restitution, or for breach of statutory
duty or misrepresentation, or otherwise, for any (a) loss of profit, (b) loss of goodwill, (c) loss of business, (d) loss of business opportunity, (e) loss of anticipated saving, (f) loss or corruption of data or
information, or (g) punitive, special, indirect or consequential damage or loss, suffered by the Receiving Party that arises under or in connection with this Agreement, even if the loss was reasonably foreseeable or a party has been advised of
the possibility of such damages. 

  

	14.4	Subject to Clause 14.5, in no event shall the aggregate liability of the Delivering Party or the Receiving Party in respect of each Service under this Agreement,
whether in contract, tort or restitution, or for breach of statutory duty or misrepresentation, or otherwise, exceed 100% of the fees paid for such Service under Clause 10.1(a). 

 

	14.5	Nothing in this Agreement shall limit or exclude the liability of either party for: 

 

	 	(a)	death or personal injury resulting from negligence, 

  

	 	(b)	breach of the obligations arising from Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;

  

	 	(c)	fraud and/or fraudulent misrepresentation; 

  

	 	(d)	any other liability to the extent which it cannot be lawfully excluded; or 

 

	 	(e)	an intentional Security Breach or Security Intrusion by a party, an intentional reduction in Security contributing to a Security Breach or Security Intrusion by such
party, or any failure of such party to notify the other party of a Security Breach or Security Intrusion (as such terms are defined in Schedule 3). 

  

	15.	Term and Termination 

  

	15.1	This Agreement will come into effect on the Completion Date and, with respect to each Service, will continue in force until the applicable Service Termination Date (as
may be extended in writing by the Parties). 

  
 -13-

	15.2	This Agreement will terminate in its entirety on the last Service Termination Date, unless otherwise terminated earlier under this Clause 15.

  

	15.3	The Receiving Party may terminate at any time any Service, or any part thereof: 

 

	 	(a)	upon giving at least thirty (30) days prior notice to the Delivering Party (except as otherwise provided in any Schedule hereto); or 

 

	 	(b)	if the Delivering Party has failed to perform any of its material obligations under this Agreement relating to any such Service, the Receiving Party has notified the
Delivering Party in writing of such failure, and such failure has continued for a period of thirty (30) days after receipt by the Delivering Party of written notice of such failure. 

 

	15.4	The Delivering Party may terminate at any time any Service, or any part thereof, if the Receiving Party has failed to perform any of its material obligations under this
Agreement relating to any such Service, the Delivering Party has notified the Receiving Party in writing of such failure and such failure shall have continued for a period of thirty (30) days after receipt by the Receiving Party of written
notice of such failure. For the avoidance of doubt, the failure by the Receiving Party to pay the full amount of any invoice when due (except to the extent of any amounts reasonably disputed in accordance with this Agreement) shall be considered a
material breach of the Receiving Party’s obligations under this Agreement. 

  

	15.5	The Delivering Party may upon written notice to the Receiving Party, discontinue the provision of any Service without compensation to the Receiving Party in the event
that the Delivering Party is unable to perform such Service, or loses its right to perform such Service, as a result of any termination of a related Service or a related service provided by a third party; provided if the Delivering Party receives
written notice from any third party that such third party intends to terminate such service, the parties shall use all reasonable endeavours to secure the continued provision of that service from such third party or an alternative third party
provider (it being agreed that any costs incurred in doing so shall be borne by the Receiving Party). 

  

	15.6	Parent may terminate this Agreement upon giving at least thirty (30) days prior notice to the Company upon Parent’s rollout of new functionality associated
with version 6 of SAP; provided, however, that no such termination may be effective prior to the date which is 12 months from the date of this Agreement. 

  

	15.7	Either party may terminate this Agreement at any time with immediate effect upon serving written notice upon the other party if the other party suffers an Insolvency
Event. 

  

	16.	Effects of Termination 

  

	16.1	This Clause 16 shall apply on the termination of this Agreement and on the termination of an individual Service. Any reference in this Clause 16 to the
Services shall, where applicable, be read as a reference to the relevant individual Service. 	 

  

	16.2	Upon termination of any Service, the Delivering Party shall have no further obligation to provide the terminated Service and the Receiving Party shall have no
obligation to pay any Service Charges relating to such Service or make any other payments hereunder; provided that notwithstanding such termination, the Receiving Party shall remain liable to the Delivering Party for Service Charges and any other
amounts provided for in Clause 10.7, owed and payable in respect of Services provided prior to the effective date of the termination. 

  
 -14-

	16.3	Termination of this Agreement as provided for herein shall not prejudice or affect any rights or remedies which shall have accrued as at the effective date of
termination. 

  

	16.4	Following notice of termination of any Service, the parties agree to reasonably cooperate in providing for an orderly transition of such Service to the Receiving Party
or a successor service provider (at the sole cost and expense of the Receiving Party). 

  

	16.5	On termination each party will promptly return to the other party all equipment, materials and property belonging to the other party that the other party had supplied
to it or its affiliates in connection with the provision of the Services under this Agreement. 

  

	17.	Confidential Information 

  

	17.1	Subject to Clause 17.2, each party undertakes to the other party that it shall (and shall procure that its affiliates shall) treat as confidential all
non-public or proprietary information relating to the business of the other party disclosed to it by reason of this Agreement (the “Confidential Information”) and any other information received or obtained in connection with
entering into or performing this Agreement which relates to: 

  

	 	(a)	the provisions or the subject matter of this Agreement or any document referred to herein and any claim or potential claim thereunder; or 

 

	 	(b)	the negotiations relating to this Agreement. 

  

	17.2	Clause 17.1 shall not apply to disclosure of any such information: 

 

	 	(a)	to the extent such disclosure is required by law, by a rule of a listing authority or stock exchange to which any party is subject or submits or by a governmental
authority or other authority with relevant powers to which any party is subject or submits, whether or not the requirement has the force of law; 

  

	 	(b)	to a Representative of a party whose function requires him to have the relevant Confidential Information; 

 

	 	(c)	to the extent reasonably necessary in order for a party to assume its obligations or receive its right under and/or in accordance with this Agreement; or

  

	 	(d)	to the extent that the information has been made public by, or with the consent of, the other party. 

 

	17.3	Clause 17.1 shall not apply to a Receiving Party with respect to the U.S. federal or state tax treatment or structure of any transaction in respect of which a
Delivering Party has provided Services. 

  
 -15-

	17.4	To the extent that any third party proprietor of information or software to be disclosed or made available to the Receiving Party in connection with the performance of
the Services hereunder requires a specific form of non-disclosure agreement as a condition of its consent to use of the same for the benefit of the Receiving Party or to permit the Receiving Party access to such information or software, the
Receiving Party shall execute (and shall cause its employees to execute, if required) any such form. 

  

	18.	Data Protection 

  

	18.1	The parties agree that the Receiving Party is a Data Controller when directing the Delivering Party to provide the Services. The Receiving Party agrees and undertakes
to comply at all times with the Data Protection Laws and shall not, by any act or omission, place the Delivering Party in breach of the Data Protection Laws in connection with the performance of the Services. 

 

	18.2	The parties further agree that the Delivering Party is a Data Processor when Processing Personal Data in connection with the performance of the Services. The Delivering
Party agrees that it will: 

  

	 	(a)	Process any Personal Data in performance of the Services in accordance with the instructions of the Receiving Party; 

 

	 	(b)	maintain appropriate technical and organisational measures against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access
and against all unauthorised and unlawful forms of processing; 

  

	 	(c)	to the extent reasonably practicable, notify the Receiving Party of any notices, requests or queries from data subjects, any data protection supervisory authority or
any law enforcement authority, for the Receiving Party to resolve; 

  

	 	(d)	to the extent reasonably practicable, provide such information and assistance to Receiving Party as is commercially reasonable to allow the Receiving Party to comply
with the rights of data subjects, including subject access rights, or with information notices served by the Information Commissioner or to facilitate timely resolution of any matter arising under Clause 18.1 (c) or any related investigation;

  

	18.3	The Delivering Party reserves the right to use suppliers and subcontractors, including for processing, hosting and storage purposes. The Delivering Party shall procure
that any such supplier or subcontractor enters into an agreement with the Delivering Party containing the obligations set out in this Clause 18 including without limitation sufficient guarantees in respect of the appropriate technical and
organisational measures governing the processing to be carried out, and shall enforce such obligations against any such supplier or subcontractor. 

  

	18.4	 To the extent the Delivering Party is required to Process Personal Data for the Receiving Party, which will involve the transfer of Personal Data from
the EEA, then the Receiving Party, and the Delivering Party, shall enter into the Standard Contractual Clauses or other mutually agreed upon compliance mechanism to legitimise such processing in accordance with Data Protection Laws. The Parties
shall 

  
 -16-

	 	 
work in good faith to make any and all necessary filings and obtain any and all necessary data protection authorisations from the relevant authority or agency under Data Protection Laws.

  

	18.5	If the Receiving Party wants the Delivering Party to process data (including data similar to Personal Data) received from countries outside the EEA, then the Delivering
Party will consider and address any request to do so in a co-operative manner. Such a request will amount to a Service change request under Clause 8 and the Receiving Party will adopt that mechanism for this request. 

 

	18.6	The parties agree to adhere at all times during this Agreement to the security procedures and measures contained in Schedule 3 hereto. 

 

	19.	Force majeure 

  

	19.1	No party shall be liable for any delay in performing any of its obligations under this Agreement if such delay arises out of or is caused by an event of Force Majeure.

  

	19.2	If and to the extent that Force Majeure prevents the Delivering Party from providing any Services, the Delivering Party shall inform the Receiving Party promptly in
writing specifying the event of Force Majeure and, to the extent practicable, its expected duration and the relevant Services affected. The Delivering Party shall be excused from providing the relevant Services to the extent the Force Majeure
prevents such performance, but shall use all reasonable endeavours to limit the period during which the event of Force Majeure prevents such performance, and shall not be excused to the extent that its failure to provide such Service was due to its
failure to properly maintain insurance and/or business continuity and disaster recovery procedures pursuant to Clause 5. 

  

	20.	Indemnification Procedures 

  

	20.1	If an indemnified party asserts that an indemnifying party has become obligated to indemnify pursuant to this Agreement, or if any third-party action is begun, made or
instituted as a result of which the indemnifying party may become obligated to an indemnified party hereunder, the indemnified party shall promptly give written notice to the indemnifying party (but the failure to so promptly notify the indemnifying
party shall not relieve the indemnifying party from its obligation to indemnify the indemnified party to the extent it is not actually prejudiced thereby), specifying in reasonable detail the facts upon which the claimed right to indemnification is
based. The indemnifying party shall, at its own cost, defend any third-party action against the indemnified party. No party shall admit liability, consent to the entry of any judgment or enter into any settlement of any third-party action without
the prior written consent of the other party, which consent shall not be unreasonably withheld. The indemnified party shall provide all information, assistance and cooperation as may be reasonably requested by the indemnifying party and shall take
all reasonable action to mitigate any Loss suffered by it. 

  

	21.	Entire Agreement 

  

	21.1	 This Agreement and the other documents referred to in this Agreement constitute the entire and only legally binding agreement between the parties
relating to the transition 

  
 -17-

	 	 
services; and supersede and extinguish any prior drafts, agreements, undertakings, representations, warranties and arrangements of any nature whatsoever, whether or not in writing, relating to
such matters. 

  

	21.2	Neither party will have any liability for any representation, warranty or undertaking not expressly set out in this Agreement, provided that nothing in this
Agreement will exclude either party from liability for any fraud or fraudulent misrepresentation. 

  

	22.	General 

  

	22.1	A variation of this Agreement is valid only if it is in writing and signed by or on behalf of each party. 

 

	22.2	The failure to exercise or delay in exercising a right or remedy provided by this Agreement or by law does not impair or constitute a waiver of the right or remedy or
an impairment of or a waiver of other rights or remedies. No single or partial exercise of a right or remedy provided by this Agreement or by law prevents further exercise of the right or remedy or, save as referred to in Clause 21, the
exercise of another right or remedy. 

  

	22.3	Save as otherwise provided herein, any payment to be made by any party under this Agreement shall be made in full without any set-off, restriction, condition or
deduction for or on account of any counterclaim, and free of any deduction or withholding for or on account of tax unless required by law, rule or regulation. 

 

	22.4	If at any time any provision of this Agreement is or becomes illegal, invalid or unenforceable under the laws of any jurisdiction, that shall not affect:

  

	 	(a)	the legality, validity or enforceability in that jurisdiction of any other provision of this Agreement; or 

 

	 	(b)	the legality, validity or enforceability under the laws of any other jurisdiction of that or another provision of this Agreement. 

 

	22.5	A person who is not a party to this Agreement shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999
except where such rights are expressly granted to it hereunder, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act. The rights of the parties to terminate, rescind or agree any variation,
waiver or settlement under this Agreement is not subject to the consent of any person that is not a party to this Agreement. 

  

	22.6	Each party will (at its own expense) promptly execute and deliver all such documents, and do all such things, or procure the execution of documents and doing of such
things as are required to give full effect to this Agreement and the transactions contemplated by it. 

  

	22.7	 Except as specifically provided herein, neither party shall: (a) act or represent or hold itself out as having authority to act as an agent or
partner of the other party; or (b) in any way bind or commit the other party to any obligations or agreement. Nothing contained in this Agreement shall be construed as creating a partnership, joint venture, agency, trust, fiduciary relationship
or other association of any kind, each party being 

  
 -18-

	 	 
individually responsible only for its obligations as set forth in this Agreement. Except as provided for in Clause 14.5, the parties’ respective rights and obligations hereunder shall
be limited to the contractual rights and obligations expressly set forth herein on the terms and conditions set forth herein. 

  

	23.	Assignment and sub-contracting 

  

	23.1	No party to this Agreement shall assign, transfer, declare a trust of the benefit of or in any other way alienate any of its rights under this Agreement whether in
whole or in part without the prior written consent of the other party. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their successors and permitted assigns. 

 

	23.2	The Delivering Party may, directly or through one or more affiliates, hire or engage one or more subcontractors or other third parties (each, a
“Subcontractor”) to perform any or all of its obligations under this Agreement; provided, that: 

  

	 	(a)	it shall remain ultimately responsible for ensuring that the obligations with respect to the nature, quality and standards of care set out in this Agreement are
satisfied with respect to any Service provided by any Subcontractor; 

  

	 	(b)	the use of any Subcontractor will not increase any fees payable by the Receiving Party hereunder (except as provided in Clause 15.5); and

  

	 	(c)	the use of any Subcontractor will not adversely affect in any material respect the quality of any Service provided to the Receiving Party. 

 

	24.	Notices 

  

	24.1	A notice or other communication under or in connection with this Agreement (a “Notice”) shall be in writing, in the English language and delivered
personally or sent by Federal Express (or similar courier) or by fax to the party due to receive the Notice to the address set out in Clause 24.3 or to an alternative address, or fax number specified by that party by not less than seven
(7) days’ written notice to the other party received before the Notice was dispatched. 

  

	24.2	Unless there is evidence that it was received earlier, a Notice is deemed given if: 

 

	 	(a)	delivered personally, when left at the address referred to in Clause 24.1; 

 

	 	(b)	sent by Federal Express (or similar courier), three (3) Business Days after sending it; and 

 

	 	(c)	sent by fax, when confirmation of its transmission has been recorded by the sender’s fax machine. 

 

	24.3	The address referred to in Clause 24.1 is: 

 

  
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	Name of party	  	Address	  	Fax No.	  	Marked for the attention of
				
	Parent	  	 eBay Inc.
 2145 Hamilton
Avenue,
 San Jose,

California,
 USA 95125
	  	+1 408 376 7514	  	General Counsel
				
	Parent’s agent for service of process	  	 eBay (UK) Limited
 5 New Street
Square
 London EC4A 3TW
	  	+44 20 8605 3001	  	Country Manager
				
	with a copy (which shall not constitute notice) to:	  	 Sidley Austin LLP
 Woolgate
Exchange
 25 Basinghall Street
 London
EC2V 5HA
 United Kingdom
	  	+44 20 7626 7937	  	Thomas Thesing
				
	Company	  	 c/o S Technologies Limited 2 Stephen Street, 3rd Flr
 London, W1T 1AN
	  	+44-020-7291-0360	  	General Counsel
				
	with a copy (which shall not constitute notice) to:	  	 Silver Lake
 2775 Sand Hill
Road Suite 100
 Menlo Park, CA 94025

United States
	  	+1 650 233 8125	  	General Counsel
				
	with a copy (which shall not constitute notice) to:	  	 Sullivan & Cromwell LLP
 1
New Fetter Lane
 London EC4A 1AN

United Kingdom
	  	+44 20 7959 8950	  	Richard C. Morrissey and Richard A. Pollack
				
	 Company’s agent for

service of
 process
	  	 c/o S Technologies Limited
 2
Stephen Street, 3rd Flr
 London, W1T 1AN
	  	+44-020-7291-0360	  	General Counsel

 25. Governing Law, Jurisdiction and
Dispute Resolution 
  

	25.1	Prior to the initiation of litigation pursuant to Clause 25.4, the parties shall first attempt to resolve any Dispute informally, as follows:

 (i) Upon the written request of a party containing a short statement as to the nature of the Dispute and the
requesting party’s position with respect thereto, the Services Managers shall meet for the purpose of negotiating in good faith to seek resolution of such Dispute. 
 (ii) If the Dispute cannot be resolved within ten (10) Business Days after the Dispute is submitted to the Services Managers, the Dispute shall be immediately referred by written notice to Laura
Shesgreen or her successors and Phillip DePaul or his successors for the purpose of negotiating in good faith to seek resolution of such Dispute. 

  
 -20-

 (iii) If the Dispute cannot be resolved within ten (10) Business Days after the Dispute
is submitted to such individuals described in Clause 25.1(ii), the Dispute shall be resolved pursuant litigation in accordance with Clause 25.4. 
  

	25.2	Nothing in Clause 25.1 shall prevent a party from instituting formal proceedings at any time to seek temporary or preliminary injunctive relief, avoid the
expiration of any applicable limitation period, preserve a superior position with respect to other creditors or enforce unpaid debts. 

  

	25.3	This Agreement (including any non-contractual obligations arising out of or in connection with it) is governed by English law. 

 

	25.4	The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with this Agreement (a “Dispute”) including a dispute
regarding the existence, validity, subject matter or termination of this Agreement or the consequences of its nullity. The parties agree that the courts of England are the most appropriate and convenient courts to settle any Dispute and,
accordingly, that they will not argue to the contrary. 

  

	26.	Service of process 

  

	26.1	Without prejudice to any other mode of service allowed under any relevant law, the Company: 

 

	 	(a)	irrevocably appoints S Technologies Limited, Att’n: General Counsel of 2 Stephen Street, 3rd Flr London, W1T 1AN, fax no. +44-020-7291-0360 as its agent on its
behalf in England or Wales for service of process in relation to any proceedings before the English courts in connection with any Transaction Agreement; and 

 

	 	(b)	agrees that failure by a process agent to notify the Company of the process will not invalidate the proceedings concerned. 

 

	26.2	Without prejudice to any other mode of service allowed under any relevant law, Parent: 

 

	 	(a)	irrevocably appoints eBay (UK) Limited of 5 New Street Square, London EC4A 3TW and fax number: + 44 20 8605 3001 as its agent on its behalf in England or Wales
for service of process in relation to any proceedings before the English Courts in connection with any Transaction Agreement; and 

  

	 	(b)	agrees that failure by a process agent to notify Parent of the process will not invalidate the proceedings concerned. 

 

	26.3	If any person appointed as process agent is unable for any reason to act as agent for service of process, then the Company or Parent (as the case may be) must
immediately (and in any event within three (3) Business Days of such event taking place) appoint another agent on terms acceptable to the Company or Parent (as the case may be) and deliver to the other party the new agent’s name, address
and fax number within England and Wales. 

  
 -21-

	27.	Trinity Hosting 

“Trinity Hosting” refers to the co-location of Parent’s Trinity environment located in the Company’s Dublin data
center. Company shall permit Parent and its Representatives to access the Trinity environment and will cooperate with Parent and its Representatives to migrate the Trinity environment within 120 days of Completion. 

 

	28.	Japanese Operations Services 

 Parent operates a subsidiary company in Japan which holds a property lease ([***]) and employs three persons engaged to work for Company at an annual aggregate salary of [***]. Parent shall provide such
reasonable support services as necessary to enable Company to assume such operations from Parent as soon as possible but in any event no longer than six months from Completion. Company shall assume such operations and shall reimburse Parent for all
costs associated with maintaining such operations until fully transitioned. For further clarity, Company shall be responsible for all employment, benefit, lease and operational costs which relate to such property and employees, including any
severance and termination costs for such employees which are incurred by Parent following Completion. Should Company fail to assume such operations within six months after Completion, Company shall pay an additional carrying fee to Parent in the
amount of [***]. Prior to assuming the operations, Company shall not expand the operations in any way, including hiring employees and contractors, or entering into any other agreements with third parties. 

 

	29.	Counterparts 

 This
Agreement may be executed in any number of counterparts (including by way of electronic transmission in .PDF format or by fax), each of which when executed and delivered is an original and all of which together evidence the same agreement.

  

	30.	Survival 

 This Clause
30 and Clause 1 (Interpretation), 10 (Charges and Payment), 12 (Title to Delivering Party’s Property; Management and Control), Clause 13 (Exclusion of Warranties), 14 (Indemnity; Limitations on Liability),
16 (Effects of Termination), 17 (Confidential Information), 18 (Data Protection), Clause 20 (Indemnification Procedures) 21 (Entire Agreement), 22.1, 22.6, 22.7, 24 (Notices), 25
(Governing Law, Jurisdiction and Dispute Resolution), 26 (Service of Process), 27 (Trinity Hosting), 28 (Japanese Operations Services) and all other clauses by necessary implication will survive the expiration or termination of
this Agreement. 

  
 -22-

 SCHEDULE 1  

Services Provided to Company by Parent 
 Part A. CORPORATE IT SERVICES 
 Corporate IT Services means the following basic office tools
and IT business services currently provided for the operation of the Company: 
  

					
	  	  	 Corporate IT Services
	  	 Description

			
	 •      
	  	Corporate network access	  	Access to the Parent corporate network using existing login credentials.
			
	 •      
	  	E-mail services	  	Access to an email server hosted by Parent which provides Parent email addresses to existing users (including access to mobile devices). Maintenance will be limited to the same
level of support as customarily provided. Mailbox size and email retention will be administered to existing practices. Services do not authorize access to the e-Mail or Active Directory environment to establish any new servers, infrastructure or new
applications.
			
	 •      
	  	Electronic file storage	  	Access to shared file servers within the Parent corporate network for users’ home folders only or as approved by Parent’s Information Security team as reasonably
needed. Access will be limited to Company group files or common filestores.
			
	 •      
	  	Office phone system	  	Access to a Parent PABX as it exists today on Company premises. No new installations will be supported and only routine adds/moves/changes will be supported.
			
	 •      
	  	Security badge access systems	  	Physical identification badges for accessing certain entry points to the physical premises which are read by the existing physical security badge reader.
			
	 •      
	  	Global Support Services (provided during local business hours of operations Monday through Friday, excluding holidays)	  	Onsite Desktop Services provided by Company and Parent staff will remain unchanged. Remote support will be limited to password reset.

  
 -23-

 Corporate IT Services and Rates 

 

					
	 Corporate IT Services
	    	 Period
	    	 Rate in US Dollars

			
	 One-time Setup Fee for

Secure Access Solution:
	    	Payable at Completion	    	[***]
			
	Corporate IT Service Fee	    	0-12 months	    	[***]
			
		    	Extension period pursuant to Clause 3.2	    	[***]

  

	 	(i)	Description of one-time setup fee is as follows: 

  

	 	•	 	 Procure, install, engineer and test Secure Terminal Server infrastructure in Parent environment. 

 

	 	•	 	 Install and QA sanctioned application on terminal server infrastructure. 

 

	 	•	 	 Integration: Active Directory integration, Firewall implementation, restricting access to meet security requirements. 

 

	 	•	 	 Validate with Information Security the design and implemented solution meets stated objectives. 

 

	 	•	 	 Establish end to end support for users of Secure Terminal Server environment with the GSS and Terminal Server support teams.

  

	 	(ii)	It is understood that additional access procedures may be implemented for information security reasons. 

Term of Corporate IT Services 
 Subject
to any extension pursuant to Clause 3.2 of the Agreement, the term of Corporate IT Services provided to Company shall not exceed 12 months post- Completion date. 

  
 -24-

 Part B. HR BUSINESS SYSTEMS AND HR SHARED SERVICES 

B.1 Global HR Business Systems and HR Shared Services 
 Global HR Business Systems means access to and support for specified systems as described below: 
  

					
	  	 	 HR Business Systems
	  	 Description

			
	 •      
	 	Access and system administration support for HR Systems	  	 Parent Global HR Systems will provide platform and system access to Company to support the continuity of Company’s business
during the Buyer’s transition. In addition, Parent Global HR Systems will provide system administration and support for the systems enabled for Company. Services consist of maintenance of Company master employee data in [***], access to listed
Parent HR systems, and system administration and system support of HR systems enabled for Company employees.
  
 Company access to HR systems consists of:

•          [***]

 

•          [***] self service
applications:
 [***], [***], [***]
  
 •          [***]
  

•          Staffing systems: [***], [***], [***],
[***]
  

•          [***]

			
	 •      
	 	HR Shared Services Administrative Services	  	 •          [***] – Perform data entry services in [***] for the
purpose of administering employee data and transactions. Entry consists of: new hires for U.S. and international locations; Personnel Action Notices for transactions that cannot be performed in [***] (e.g., international transfers); name changes for
US employees; [***] errors/exceptions. In addition, it consists of auditing all manual transactions entered in [***].

  
 -25-

			
	 HR Business Systems
	  	 Description

		
		  	 •          [***] - Support Company
employee end user requests for [***] assistance
  
 •                [***] - Trouble shoot / triage [***] issues with HR Systems team

 

•                Request
Management - Forward report requests and requests from other departments to Company HR
  

•                
Verification of Employment (VOE) - Forward requests for VOE for US employees to Company HR
  

•                Records
Management - Maintain personnel records for US employees and US employee requests for copies of personnel records
  

•                Alternative
Workforce Administration (AWF) – Parent’s AWF team will continue to provide administrative support relating to the [***] software tool which allows onboarding/offboarding of AWFs

Global HR Business Systems and HR Shared Services Rates 
 The rates for Global HR Business Systems and HR Shared Services will be calculated on a monthly basis as specified below. The fees will not be pro-rated for partial monthly service: 

 

			
	 Period
	  	 Rate in US Dollars (Monthly)

		
	 0-12 months post Completion
	  	[***]
		
	 Extension period pursuant to Clause 3.2
	  	[***]

 Term of Global HR Business
Systems and HR Shared Services 

  
 -26-

 Subject to any extension pursuant to Clause 3.2 of the Agreement, the term of Global HR Business Systems and
HR Shared Services provided to Company shall not exceed 12 months post Completion Date. 
 B.2 One-Time Global HR Systems and HR Shared
Services Fees 
 One-time implementation services by Global HR Systems and HR Shared Services Administrative Services are being provided to
allow for HR setup of Company and employees at time of Completion and for data extract Services at time of Termination. 
  

					
	 Corporate Services
	  	 Description
	  	 Rate in US Dollars
 (One-Time)

	Initial Setup at Completion	  	 •        Configure new [***] HR
structure
  

•        Resolve Company hierarchy and relationship
issues
  

•        Update Other Parent HR Systems, HR Interfaces, Access and
HR Reports for separation readiness
  

•        Prepare termination and rehire files, test [***]
configuration and uploads, resolve transactions inflight
  
 •        Upload terminations and rehires
  

•        Audit terminations and rehires
	  	 [***]
 Invoiced at time of
Completion

			
	Migration at Termination	  	 •        Extract HR data for future Company ERP
system – [***], [***], [***], [***], and [***]. Note: No additional implementation activities for migration to a future Company ERP system are included beyond data extract.

 

•        Provide copies of US employee paper files to
Company.
  

•        Terminate Company employees in [***] based upon assigned
Company code. Update Parent HR Systems, HR Interfaces, Access, and HR Reports.
	  	 [***]
 Invoiced at time of
Termination

  
 -27-

 Part C. FINANCIAL BUSINESS SYSTEM SUPPORT SERVICES 

C.1 Financial Business Systems 

Parent’s Financial Business Systems means the following administrative services provided to Company to support the Company’s business post
Completion: 
  

							
	 Corporate
 Services
	  	 Description
	 	Period	  	Monthly Rate in US
Dollars
				
	SAP Support Services	  	 Parent Financial Business Systems Support Services will provide platform and system access to Company in order to support
the continuity of Company’s business during the Buyer’s transition. In addition, Parent will provide normal system administration and support for the systems enabled for Company.

 
 Customary [***] support services consists of:

 
 (a) new bank accounts for [***] (existing bank)

 
 (b) new Company codes

 
 (c) update revaluation and intercompany configuration settings

 
 (d) provide master data set up for GL accounts, cost centers and profit centers,
and
  
 (e) routine bug fixes.
	 	0-12 months	  	[***]
	  	 	Subject to any
extension pursuant
to Clause 3.2	  	[***]

 Term of Financial Business System
Support Services 
 Subject to Clause 3.2 of the Agreement, the term of Financial Business System Support Services provided to Company shall
not exceed 12 months post Completion Date. 

  
 -28-

 C.2 One-Time Implementation Services 
 One-Time implementation services are being provided to allow for financial separation of the Company at time of Completion and for migration of Services at time of Termination. 

 

					
	 Corporate Services
	 	 Description
	  	 Rate in US Dollars
 (One-Time)

			
	Initial Setup at Completion	 	 •        Company Codes: Create 15 new company
codes; 1 new controlling area
 •        A/P: Migration of
open A/P and fixed assets
 •        Daily Bank Statement
Uploads: Bank Statement uploads and IDOC payment files

•        Reporting Extract: ABAP queries to replace Business
Warehouse
	  	 [***]
 Invoiced at time of
Completion

			
	Migration at Termination	 	 •        Extract of Historical Financial Data, including the purchase of a new
software application for this type of extract and labor associated with the set-up of the new tool and the data extract
	  	 [***]
 Invoiced at time of
Termination

  

	 	(i)	Up to two Company codes may be added per quarter. 

 Part D. LIST OF SYSTEMS INCLUDED/EXCLUDED IN THE AGREEMENT AND SERVICES 
 Systems Included:

  

					
	 Functional Area
	  	 Scope Area
	  	 Parent Systems Supporting Company

			
	Finance + HR	  	ERP	  	[***]
			
	Finance	  	Banking Interfaces	  	[***]
			
	IT	  	Onboarding/offboarding for employees and non-employees	  	[***]
			
	Parent Corp	  	Parent Mail/Calendaring	  	[***]
			
	HR	  	HR self service applications	  	[***]

  
 -29-

					
	 Functional Area
	  	 Scope Area
	  	 Parent Systems Supporting Company

			
	HR	  	External Job Board	  	[***]
			
	HR	  	Recruiting	  	[***]
			
	HR	  	Background Checks	  	[***]
			
	HR	  	Job Board Posting	  	[***]
			
	HR	  	Performance Management, Development Plans, Peer Feedback	  	[***]
			
	CS	  	CS Email Management	  	[***]
			
	CS	  	CS Chat Solution	  	[***]

 Systems Excluded from TSA 

 

					
	 Functional Area
	  	 Scope Area
	  	 Parent Systems Supporting Company

			
	Finance	  	Planning Tool	  	[***]
			
	Finance	  	Audit ACL	  	[***]
			
	Finance/HR	  	Data Warehouse	  	[***]
			
	Finance	  	Completion Process/GL Reconciliation Tool	  	[***]
			
	Finance	  	Procurement/Purchasing/ AP Management	  	[***]
			
	Finance	  	Expense Reimbursement	  	[***]
			
	Finance	  	Travel bookings	  	[***]
			
	Finance	  	SOX Compliance	  	[***]
			
	Finance	  	Corp Policy Database	  	[***]
			
	Finance	  	Close Process/GL Reconciliation Tool	  	[***]

  
 -30-

					
	 Functional Area
	  	 Scope Area
	  	 Parent Systems Supporting Company

			
	Treasury	  	Online Payment System	  	[***]
			
	Treasury	  	Financial Market Data & News	  	[***]
			
	IT	  	Parent Intranet	  	[***]
			
	HR	  	401k and Deferred Comp (US)	  	[***]
			
	HR	  	Pulse Surveys	  	[***]
			
	HR	  	HR self service applications	  	[***]
			
	HR	  	Compensation Tools	  	[***]
			
	HR	  	Absence Management (US)	  	[***]
			
	HR	  	Relocation / Immigration	  	[***]
			
	Legal	  	Compliance Training	  	[***]
			
	Legal	  	Stock Administration	  	[***]
			
	Legal	  	Litigation	  	[***]
			
	Legal	  	Litigation	  	[***]
			
	Legal	  	3rd Party Invoicing Legal	  	[***]
			
	Legal	  	Contract Document Management	  	[***]
			
	Legal	  	Law Enforcement Case Management	  	[***]
			
	Legal	  	Fraud Tracking	  	[***]

  
 -31-

 Excluded Services include services relating to the foregoing systems and each of the following: Paypal
services, treasury services, tax services, legal services, non-US benefits and payroll, workplace resources support, audit services and insurance/insurance-related services. 
 Part E. CUSTOMER SERVICE APPLICATIONS SUPPORT: 
 Customer Service (CS) Applications Support
means the CS tools described below that support the customary customer service operations of the Business that are currently hosted and supported by Parent. Note that CS Applications Support excludes custom development or significant modification to
the existing system. 
  

			
	 CS Application Support
	 	 Description

	[***]	 	Email management tool provides auto response, auto acknowledgment, email routing, etc.
		
	[***]	 	CS Chat tool for inbound CS inquiries
		
	[***]	 	Parent’s remote access environment used by the CS outsourcing companies (i.e. [***]) to access [***] and [***] support tools.
		
	[***]	 	Proprietary Company testing application that is hosted and supported by Parent.

 CS Application Support Rates 
 The rates for CS Application Support Rates will be calculated
on a monthly basis as specified below and will be provided for a period not to exceed six (6) months after Completion. The fees will not be pro-rated for partial monthly service: 

 

			
	 Period
	  	 Monthly Rate in US Dollars

	One-Time Set-Up Costs- to increase capacity to [***] remote access environment by 20% to allow for up to 220 outsourced agents. This excludes support for additional outsourcer sites
apart from [***].	  	[***]
		
	0-6 months post Completion	  	[***]

  

	 	(i)	Company will assume all usage based cost for telecom and data network infrastructure that specifically supports the Customer Service organization or end-user
population. 

  

	 	(ii)	Company may incur certain costs associated with data migration as agreed upon by the parties pursuant to a Statement of Work. 

Term of CS Application Support 
 The term
of CS Application Support Services provided to Company shall not exceed 6 months post Completion Date. 
 Part F. Knowledge Transfer Services

  
 -32-

 “Knowledge Transfer Services” refers to the factual information provided by Parent’s tax,
legal, HR and facilities groups relating to the prior corporate affairs of Company to facilitate the transfer of knowledge between the parties. Parent shall make available to Company relevant employees to answer such tax, legal, HR and facilities
questions from the Completion Date through December 31, 2009 at a cost of $250 per hour. Knowledge Transfer Services shall in no event exceed 35 hours for each of the four functional areas during the period in which these Services are provided.
All requests for Knowledge Transfer Services shall be submitted in writing to Parent’s Services Manager and shall contain a list of the information being sought and/or the questions being asked. The Knowledge Transfer Services shall be subject
to any applicable confidentiality or legal restrictions or any other limitations reasonably imposed by Parent’s employees. It is understood and agreed that (i) any Knowledge Transfer Services shall be limited to factual matters and used
for informational purposes only, shall not constitute legal services and shall be subject to review, approval and verification solely by the Company and (ii) Parent shall have no liability of any type in connection with providing the Knowledge
Transfer Services. The Company releases, indemnifies and holds harmless Parent and its Representatives from and against any and all Losses, in any way arising out of or relating to the provision of any Knowledge Transfer Services. To the extent any
Knowledge Transfer Services were deemed to be legal services, the Company, on behalf of itself and its affiliates, hereby waives any conflict of interest that may exist if Parent or any of its affiliates or Representatives is or becomes adverse to
the Company or its affiliates in any matter (including litigation). 

  
 -33-

 SCHEDULE 2 
 Services Provided by Company to Parent 
 None. 

  
 -34-

 SCHEDULE 3 
 Security Measures 
  

	1.	Definitions 

 In this Schedule:

 “Unauthorized Access” means the ability to view, store, collect, read, copy, or otherwise obtain Confidential Information by a
person who is not explicitly permitted. 
 “Security Breach” means the Unauthorized Access of Confidential Information. 

“Security Intrusion” means any attempt to interfere with the proper or normal working of a technology system, including without limitation
denial of service, easter-eggs, trojans, worms, time bombs, malicious code, keystroke loggers, social engineering, piggybacking, coat-tailing, and back doors. 
 “Notify” or “Notification” means a notice or notification pursuant to a Security Breach or Security Intrusion, which shall be made by email and by phone to the Parties designated
security contacts provided below in this Schedule. 
 “Confidential Information” has the meaning set out in Clause 17.1. 

“Security” means the protection of systems, technology, corporate resources and Confidential Information with procedural, technical, systemic,
and operational controls capable of detecting, protecting, and preventing attempted Security Breaches and Security Intrusions. 
  

	2.	Receiving Party Obligations 

 2.1. The
Receiving Party will have access to Delivering Party Services and systems that were not originally intended to be accessed by an independent third party. While Delivering Party shall endeavour to limit access privileges and quarantine Delivering
Party Confidential Information, it is possible that Receiving Party may have unauthorized access to Delivering Party Confidential Information. Receiving Party shall act in good faith and shall not proactively search for or intentionally attempt to
obtain Delivering Party Confidential Information. 
 2.2. The Receiving Party shall provide and maintain adequate Security for the use of and
access to the systems the Delivering Party provides to the Receiving Party for the Services. Such Security shall be commensurate with the Security in place immediately prior to the date hereof for access to such systems. Receiving Party shall
maintain existing access control security standards for limiting access by the Receiving Party to the Delivering Party’s systems to access Receiving Party information. Existing Receiving Party access privileges to Receiving Party Confidential
Information shall be maintained and new access privileges shall only be granted to the extent that the access privilege is required. Additional access controls 

  
 -35-

 
or security standards beyond those contemplated in Schedule 1 may be agreed between the parties in accordance with the Change Request process set out in Clause 8. 

2.3. Receiving Party shall Notify Delivering Party as soon as reasonably practicable and in any event within 72 hours of suspicion of a Security Breach
or Security Intrusion of the Delivering Party Confidential Information or systems as a result of Receiving Party personnel. 
 2.4. Receiving
Party shall Notify Delivering Party as soon as reasonably practicable and in any event within 24 hours of suspicion of a Security Breach or Security Intrusion of the Delivering Party Confidential Information or systems as a result of a third party.

 2.5. In the event of a Security Breach or Security Incident as a result of Receiving Party personnel, Receiving Party shall as soon as
reasonably practicable return or destroy Delivering Party’s Confidential Information at the Delivering Party’s sole discretion. 

2.6. Receiving Party shall at all times comply with Clause 18 as a Data Controller and shall implement all steps necessary to ensure Delivering Party can
provide the Services in compliance with Data Protection Laws. 
  

	3.	Delivering Party Obligations 

 3.1. The
Delivering Party will have access to Receiving Party Confidential Information in order to provide the Services. While the Delivering Party currently has access to Receiving Party Confidential Information as Parent, Delivering Party shall endeavour
to limit access privileges and quarantine Receiving Party Confidential Information to personnel only necessary to provide the Services. Delivering Party may not be able to limit all access and therefore it is possible that some personnel may have
unauthorized access to Receiving Party Confidential Information. Delivering Party shall act in good faith and shall not proactively search for or intentionally attempt to obtain Receiving Party Confidential Information, except as required to provide
the Services. 
 3.2. The Delivering Party shall provide and maintain adequate Security for the Services commensurate with the Security in place
immediately prior to the date hereof for such Services and consistent with the standards implemented by the Delivering Party with respect to its own Confidential Information. The Delivering Party shall maintain existing access control Security
standards for limiting access by the Delivering Party to the Receiving Party’s Confidential Information. Existing Delivering Party access privileges to Receiving Party Confidential Information shall be maintained and new access privileges will
only be granted to the extent that the access privilege is required to provide the Services. Additional access controls or security standards beyond those contemplated in Schedule 1 may be agreed between the parties in accordance with the Change
Request process set out in Clause 8. 

  
 -36-

 3.3. Delivering Party shall Notify Receiving Party as soon as reasonably practicable and in any event within
72 hours of discovering a Security Breach or Security Intrusion of Receiving Party Confidential Information as a result of Delivering Party personnel. 
 3.4. Delivering Party shall Notify Receiving Party as soon as reasonably practicable and in any event within 24 hours of discovering a Security Breach or Security Intrusion of Receiving Party Confidential
Information as a result of a third party. 
 3.5. Delivering Party shall at all times comply with Clause 18 (Data Protection) as a Data
Processor and agrees to work in good faith with Receiving Party to implement any steps required by Receiving Party to ensure Delivering Party can provide the Services in compliance with Data Protection Laws. 

4. Audit. If a party has reasonable grounds to suspect a Security Breach or Security Intrusion, has occurred, such party may request an audit of
the Security of the other party by Notice. The audit shall relate solely to the Security, systems and Confidential Information involved in such suspected Security Breach or Security Intrusion. Audits may be undertaken by a party or its authorised
designee and shall commence within 48 hours of a request unless otherwise agreed by the parties and shall be conducted by such party or its designee acting reasonably, in good faith and with due care so as not to disrupt normal business operations.

 5. Damages. Failure to Notify the other Party of a Security Breach or Security Intrusion, an intentional Security Breach or Security
Intrusion, or an intentional reduction in Security contributing to a Security Breach or Security Intrusion by either Party, shall be considered a material breach of this Agreement. 

 

	6.	Security Contacts 

 The initial contacts
in respect of Security issues shall be: 
  

	6.1.	Parent Security Contact 

 Name: [***]

 Group Alias/Distribution List: [***] 
 Email: [***] 
 Phone: [***] 

 

	6.2.	Company Security Contact 

 Name: [***]

 Group Alias/Distribution List: [***], [***], [***] 
 Email: [***] 

  
 -37-

 Mobile Phone: [***] 
 SkypeIn: [***] 
  

					
	EXECUTED by the parties:	    	
		
	Signed for and on behalf of	    	)
	EBAY INC.	    	)
	By:	 	 /S/ MICHAEL R. JACOBSON
	    	)
		 	Michael R. Jacobson	    	)
	Title:	 	SVP, Legal Affairs, General Counsel & Secretary	    	)

[Transition Services Agreement Signature Page] 

					
	Signed for and on behalf of	    	)
	SKYPE TECHNOLOGIES S.A.	    	)
	By:	 	 /S/ LAURA SHESGREEN
	    	)
		 	Laura Shesgreen	    	)
	Title:	 	Director	    	)
		
	Signed for and on behalf of	    	)
	SKYPE TECHNOLOGIES S.A.	    	)
	By:	 	 /S/ ROBERT MILLER
	    	)
		 	Robert Miller	    	)
	Title:	 	Director	    	)

[Transition Services Agreement Signature Page]

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