Document:

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                                                                    EXHIBIT 10.2

                       FIRST AMENDMENT TO CREDIT AGREEMENT

      This FIRST AMENDMENT TO CREDIT AGREEMENT dated as of August 17, 2004 (this
"Amendment"), by and between INTERVOICE, INC., a Texas corporation ("Borrower"),
and WELLS FARGO BANK, NATIONAL ASSOCIATION ("Bank").

                                    RECITALS:

      A. Borrower and Bank have previously entered into that certain Amended and
Restated Credit Agreement dated as of June 3, 2004 (as amended through the date
hereof and as may be further amended, extended, renewed, or restated from time
to time, the "Agreement").

      B. Borrower and Bank now desire to amend the Agreement to modify certain
provisions and to make such other amendments as provided herein.

      C. Borrower and Bank have previously entered into that certain Security
Agreement: Securities Account dated as of January 26, 2004, between Borrower and
Bank (the "Securities Account Security Agreement") and that certain Securities
Account Control Agreement dated as of January 26, 2004, between Borrower and
Bank (the "Securities Account Control Agreement" and the Securities Account
Security Agreement, collectively the "Securities Account Agreements").

      D. Bank has agreed to release Borrower from its obligations under the
Securities Account Agreements.

      NOW, THEREFORE, in consideration of the premises and the agreements,
provisions and covenants herein contained, the parties hereto hereby agree as
follows:

                                    ARTICLE I

                                   Definitions

      Section 1.1 Definitions. All capitalized terms not otherwise defined
herein shall have the same meanings given to such terms in the Agreement, as
amended hereby.

                                   ARTICLE II

                                   Amendments

      Section 2.1 Amendment to Section 1.1(b). The first sentence of Section
1.1(b) of the Agreement is hereby amended and restated in its entirety to read
as follows:

            "Outstanding borrowings under the Line of Credit, to a maximum of
      the principal amount set forth above, shall not at any time exceed an
      aggregate of seventy percent (70%) of Borrower's eligible accounts
      receivable (the "Borrowing Base")."

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                                   ARTICLE III

                 Ratifications, Representations and Warranties

      Section 3.1 Ratifications. The terms and provisions set forth in this
Amendment shall modify and supersede all inconsistent terms and provisions set
forth in the Agreement and except as expressly modified and superseded by this
Amendment, the terms and provisions of the Agreement are ratified and confirmed
and shall continue in full force and effect. Borrower and Bank agree that the
Agreement as amended hereby, shall continue to be legal, valid, binding and
enforceable in accordance with its terms.

      Section 3.2 Representations and Warranties. Borrower hereby represents and
warrants to Bank that (i) the execution, delivery and performance of this
Amendment and any and all other Loan Documents executed and/or delivered in
connection herewith have been authorized by all requisite action on the part of
Borrower, (ii) the representations and warranties contained in the Agreement,
and any other Loan Document are true and correct on and as of the date hereof as
though made on and as of the date hereof (except for such representations and
warranties as are limited by their express terms to a specific date), (iii) upon
the effectiveness of this Amendment, no Event of Default has occurred and is
continuing, and (iv) upon the effectiveness of this Amendment, Borrower is in
full compliance with all covenants and agreements contained in the Agreement as
amended hereby.

                                   ARTICLE IV

                              Conditions Precedent

      Section 4.1 Condition. The effectiveness of this Amendment is subject to
the satisfaction of the following conditions precedent:

            (a) Bank shall have received all of the following, each dated
      (unless otherwise indicated) the date of this Amendment, in form and
      substance satisfactory to Bank:

            (i) This Amendment executed by Borrower and Bank.

            (ii) Such other documents as Bank may reasonably request.

            (b) No Event of Default. No Event of Default shall have occurred and
      be continuing.

            (c) Representations and Warranties. All of the representations and
      warranties contained in Article II of the Agreement, as amended hereby and
      in the other Loan Documents shall be true and correct on and as of the
      date of this Amendment with the same force and effect as if such
      representations and warranties had been made on and as of such date,
      except to the extent such representations and warranties speak to a
      specific date.

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                                    ARTICLE V

                       Termination of Certain Agreements

      Section 5.1 Termination of Securities Account Agreements. Effective as of
the date hereof, Bank hereby acknowledges that Borrower shall be released and
discharged from any and all obligations under the Securities Account Agreements
and said Securities Account Agreements shall hereby be deemed to be terminated.
Bank hereby releases and discharges the Collateral (as defined in the Securities
Account Agreements), but only such Collateral, from all liens, rights, titles,
interests, assignments and security interests covering such Collateral, but only
such Collateral, held by Bank by virtue of the Securities Account Agreements.
All other collateral covered by the other Security Documents shall remain
subject to the liens and security interests of the other Security Documents and
shall not be affected hereby.

                                   ARTICLE VI

                                 Miscellaneous

      Section 6.1 Survival of Representations and Warranties. All
representations and warranties made in this Amendment or any other Loan Document
including any Loan Document furnished in connection with this Amendment shall
survive the execution and delivery of this Amendment and the other Loan
Documents, and no investigation by Bank shall affect the representations and
warranties or the right of Bank to rely upon them.

      Section 6.2 Reference to Agreement. Each of the Loan Documents, including
the Agreement and any and all other agreements, documents, or instruments now or
hereafter executed and delivered pursuant to the terms hereof or pursuant to the
terms of the Agreement as amended hereby, are hereby amended so that any
reference in such Loan Documents to the Agreement shall mean a reference to the
Agreement as amended hereby.

      Section 6.3 Expenses. Borrower hereby agrees to pay on demand: (a) all
costs and expenses of Bank in connection with the preparation, negotiation,
execution, delivery and past and future administration of this Amendment, the
Agreement and the other Loan Documents and any and all amendments,
modifications, renewals, extensions, and supplements thereof and thereto,
including, without limitation, the fees and expenses of legal counsel,
consultants and other advisors and professionals for Bank, (b) all costs and
expenses of Bank in connection with any Event of Default and the enforcement of
the Agreement, this Amendment or any other Loan Document, including, without
limitation, the fees and expenses of legal counsel, consultants and other
advisors and professionals for Bank, (c) all transfer, stamp, documentary, or
other similar taxes, assessments, or charges levied by any governmental
authority in respect of the Agreement or any of the other Loan Documents, (d)
all costs, expenses, assessments, and other charges incurred in connection with
any filing, registration, recording, or perfection of any security interest or
lien, if any, contemplated by the Agreement or any other Loan Document, (e) all
out-of-pocket fees and expenses of Bank incurred in connection with the Loan
Documents, including legal and other professional fees and expenses, and (f) all
other costs and expenses incurred by Bank in connection with this Amendment, the
Agreement or any other Loan Document.

      Section 6.4 INDEMNIFICATION. BORROWER HEREBY AGREES TO INDEMNIFY BANK AND
EACH AFFILIATE THEREOF AND THEIR RESPECTIVE

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 OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AND AGENTS FROM, AND HOLD EACH OF
THEM HARMLESS AGAINST, ANY AND ALL LOSSES, LIABILITIES, CLAIMS, DAMAGES,
PENALTIES, JUDGMENTS, DISBURSEMENTS, COSTS, AND EXPENSES (INCLUDING REASONABLE
ATTORNEYS' FEES) TO WHICH ANY OF THEM MAY BECOME SUBJECT WHICH DIRECTLY OR
INDIRECTLY ARISE FROM OR RELATE TO (a) THE NEGOTIATION, EXECUTION, DELIVERY,
PERFORMANCE, ADMINISTRATION, OR ENFORCEMENT OF ANY OF THE LOAN DOCUMENTS, (b)
ANY OF THE TRANSACTIONS CONTEMPLATED BY THE LOAN DOCUMENTS, (c) ANY BREACH BY
BORROWER OR ANY GUARANTOR OF ANY REPRESENTATION, WARRANTY, COVENANT, OR OTHER
AGREEMENT CONTAINED IN ANY OF THE LOAN DOCUMENTS, (d) THE PRESENCE, RELEASE,
THREATENED RELEASE, DISPOSAL, REMOVAL, OR CLEANUP OF ANY HAZARDOUS MATERIAL
LOCATED ON, ABOUT, WITHIN, OR AFFECTING ANY OF THE PROPERTIES OR ASSETS OF
BORROWER, ANY GUARANTOR OR ANY OF THEIR SUBSIDIARIES, (e) THE USE OR PROPOSED
USE OF ANY LETTER OF CREDIT, (f) ANY AND ALL TAXES, LEVIES, DEDUCTIONS, AND
CHARGES IMPOSED ON BANK OR ANY OF BANK'S CORRESPONDENTS IN RESPECT OF ANY LETTER
OF CREDIT, OR (g) ANY INVESTIGATION, LITIGATION, OR OTHER PROCEEDING, INCLUDING,
WITHOUT LIMITATION, ANY THREATENED INVESTIGATION, LITIGATION, OR OTHER
PROCEEDING RELATING TO ANY OF THE FOREGOING AND ANY LEGAL PROCEEDING RELATING TO
ANY COURT ORDER, INJUNCTION OR OTHER PROCESS OR DECREE RESTRAINING OR SEEKING TO
RESTRAIN BANK FROM PAYING ANY AMOUNT UNDER ANY LETTER OF CREDIT. WITHOUT
LIMITING ANY PROVISION OF THE AGREEMENT OR OF ANY OTHER LOAN DOCUMENT, IT IS THE
EXPRESS INTENTION OF THE PARTIES HERETO THAT EACH PERSON TO BE INDEMNIFIED UNDER
THIS SECTION SHALL BE INDEMNIFIED FROM AND HELD HARMLESS AGAINST ANY AND ALL
LOSSES, LIABILITIES, CLAIMS, DAMAGES, PENALTIES, JUDGMENTS, DISBURSEMENTS,
COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF OR
RESULTING FROM THE SOLE OR CONTRIBUTORY NEGLIGENCE OF SUCH PERSON; PROVIDED
HOWEVER, NO PERSON SHALL BE INDEMNIFIED HEREUNDER FOR ITS OWN GROSS NEGLIGENCE
OR WILLFUL MISCONDUCT.

      Section 6.5 WAIVER AND RELEASE. IN ADDITION, TO INDUCE BANK TO AGREE TO
THE TERMS OF THIS AMENDMENT, BORROWER REPRESENTS AND WARRANTS THAT AS OF THE
DATE OF ITS EXECUTION OF THIS AMENDMENT THERE ARE NO CLAIMS OR OFFSETS AGAINST
OR DEFENSES OR COUNTERCLAIMS TO ITS OBLIGATIONS UNDER THE LOAN DOCUMENTS AND IN
ACCORDANCE THEREWITH IT:

            (a) WAIVER. WAIVES ANY AND ALL SUCH CLAIMS, OFFSETS, DEFENSES OR
      COUNTERCLAIMS, WHETHER KNOWN OR UNKNOWN, ARISING PRIOR TO THE DATE OF ITS
      EXECUTION OF THIS AMENDMENT; AND

            (b) RELEASE. RELEASES AND DISCHARGES BANK, AND ITS RESPECTIVE
      OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, AFFILIATES AND
      ATTORNEYS (COLLECTIVELY THE

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      "RELEASED PARTIES") FROM ANY AND ALL OBLIGATIONS, INDEBTEDNESS,
      LIABILITIES, CLAIMS, RIGHTS, CAUSES OF ACTION OR DEMANDS WHATSOEVER,
      WHETHER KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, IN LAW OR EQUITY,
      WHICH BORROWER AND EACH GUARANTOR EVER HAD, NOW HAVE, CLAIMS TO HAVE OR
      MAY HAVE AGAINST ANY RELEASED PARTY ARISING PRIOR TO THE DATE HEREOF AND
      FROM OR IN CONNECTION WITH THE LOAN DOCUMENTS OR THE TRANSACTIONS
      CONTEMPLATED THEREBY.

      Section 6.6 Severability. Any provision of this Amendment held by a court
of competent jurisdiction to be invalid or unenforceable shall not impair or
invalidate the remainder of this Amendment and the effect thereof shall be
confined to the provision so held to be invalid or unenforceable.

      Section 6.7 Applicable Law. This Amendment and all other Loan Documents
executed pursuant hereto shall be governed by and construed in accordance with
the laws of the State of Texas and the applicable laws of the United States of
America.

      Section 6.8 Successors and Assigns. This Amendment is binding upon and
shall inure to the benefit of Bank and Borrower and their respective successors
and assigns, except Borrower may not assign or transfer any of its rights or
obligations hereunder without the prior written consent of Bank.

      Section 6.9 Counterparts. This Amendment may be executed in one or more
counterparts, each of which when so executed shall be deemed to be an original,
but all of which when taken together shall constitute one and the same
instrument. Signatures transmitted by facsimile shall be effective as originals.

      Section 6.10 Headings. The headings, captions, and arrangements use in
this Amendment are for convenience only and shall not affect the interpretation
of this Amendment.

      Section 6.11 ENTIRE AGREEMENT. THIS AMENDMENT AND ALL OTHER INSTRUMENTS,
DOCUMENTS AND AGREEMENTS EXECUTED AND DELIVERED IN CONNECTION WITH THIS
AMENDMENT EMBODY THE FINAL, ENTIRE AGREEMENT AMONG THE PARTIES HERETO WITH
RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDE ANY AND ALL PRIOR
COMMITMENTS, AGREEMENTS, REPRESENTATIONS AND UNDERSTANDINGS, WHETHER WRITTEN OR
ORAL, RELATING TO THIS AMENDMENT, AND MAY NOT BE CONTRADICTED OR VARIED BY
EVIDENCE OF PRIOR, CONTEMPORANEOUS OR SUBSEQUENT ORAL AGREEMENTS OR DISCUSSIONS
OF THE PARTIES HERETO. THERE ARE NO UNWRITTEN ORAL AGREEMENTS AMONG THE PARTIES
HERETO.

                  [Remainder of Page Intentionally Left Blank]

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      Executed as of the date first written above.

INTERVOICE, INC.                            WELLS FARGO BANK,
                                            NATIONAL ASSOCIATION

By: /s/ Craig E. Holmes                     By: /s/ Jay W. Denny
    -----------------------------------         ----------------------------
    Craig E. Holmes, Executive Vice             Jay W. Denny
    President and Chief Financial Officer       Senior Vice President/Region
                                                Manager

                                       1exv10w3

 

EXHIBIT 10.3

INTERVOICE, INC.

FISCAL YEAR 2005 TRANSITION YEAR INCENTIVE PLAN

PLAN SUMMARY

     Purpose. The Board of Directors (the “Board”) of Intervoice, Inc. (the
“Company”) has adopted the Fiscal Year 2005 Transition Year Incentive Plan (the
“Plan”), to be effective for fiscal year 2005. The purpose of the Plan is to
advance the interests of the Company and its shareholders by (a) providing
certain key officers and non-sales employees with annual incentive compensation
which is tied to the achievement of objective company-wide performance goals,
(b) identifying and rewarding superior performance and providing competitive
compensation to attract, motivate, and maintain key employees who have
outstanding skills and abilities and who achieve superior performance and (c)
fostering accountability and teamwork throughout the Company.

     Administrative. The Plan shall be administered by the Compensation
Committee of the Board (the “Committee”). The Committee shall have total and
exclusive responsibility to control, operate, manage and administer the Plan.
The Plan is not governed by a formal written plan document.

     Plan Participants. The Committee shall have full authority to select each
officer and non-sales employee of the Company who will participate in the Plan
(each, a “Participant”). The Committee may designate an officer or non-sales
employee as a Participant if the officer or employee holds a position of
responsibility and has the opportunity to make a significant contribution to
the management, growth and profitability of the business of the Company.

     Quarterly Awards. Incentive compensation payments under the Plan
(“Incentive Awards”), to the extent earned, are payable quarterly during fiscal
2005. If an Incentive Award is not earned with respect to a specific quarter,
the Company is not required to pay such Incentive Award in any future quarter.

     Certain Financial Conditions for Payment of Incentive Awards. The
Committee has established thresholds with respect to each fiscal quarter based
upon (a) the Company’s fiscal year-to-date earnings per share (the “EPS Trigger
Amount”) and (b) the Company’s fiscal year-to-date revenues (the “Revenue
Trigger Amount”). The Committee may modify the EPS Trigger Amount or Revenue
Trigger Amount for any fiscal quarter prior to the end of such quarter to the
extent such modification is based upon the earnings per share or revenues, as
applicable, for that quarter. The Company shall not be obligated to pay any
Incentive Award under the Plan with respect to any fiscal quarter unless each
of the Company’s year-to-date earnings per share and year-to-date revenues for
such quarter exceeds the applicable EPS Trigger Amount and Revenue Trigger
Amount, respectively.

     Calculation of Bonus Pool. The Committee has established thresholds
(“Operating Income Thresholds”) with respect to each fiscal quarter based upon
the Company’s operating income for such quarter. The Committee may modify the
Operating Income Threshold for any fiscal quarter prior to the end of such
quarter. The aggregate amount of all Incentive Awards for any fiscal quarter
(the “Bonus Pool”) shall be an amount equal to 50 percent of the amount by
which the Company’s operating income for such quarter exceeds the applicable
Operating

1

 

Income Threshold, provided, however, that the maximum Bonus Pool with
respect to any fiscal quarter is an amount equal to 16 percent of the Operating
Income Threshold applicable to such quarter.

     Calculation of Participant Incentive Awards. Either the Committee or the
Company’s management has established an “Incentive Target” for each
Participant, which Incentive Target represents a certain portion of each
Participant’s base salary. An “Incentive Factor” is calculated for each
Participant by dividing the Incentive Target for such Participant by the
aggregate Incentive Target for all Participants. The amount of each
Participant’s Incentive Award with respect to any fiscal quarter, if any, shall
be equal to the Bonus Pool multiplied by such Participant’s Incentive Factor.

     Maximum Amount Per Participant. The maximum amount of total Incentive
Awards that may be paid to any one Participant during fiscal 2005 is equal to
20 to 30 percent of any such Participant’s base salary in the case of
non-executive officers and other lower level Participants and, in the case of
executive officers, ranges from 40 percent to 100 percent of any such
Participant’s base salary.

     Eligibility for Payment. As a condition to eligibility for payment of an
Incentive Award with respect to any particular fiscal quarter, a Participant
shall be required to be in the employ of the Company or an affiliate through
the date on which such Incentive Award is paid.

     Payment.
After each quarter of
fiscal 2005, Incentive Award payments, if any, shall be paid in cash.

     Amendment or Discontinuance. The Board may at any time suspend,
terminate, amend or modify the Plan, in whole or in part.

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