Document:

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                                                                   Exhibit 10.16

                       INTERIM AGREEMENT FOR INFORMATION
                       ---------------------------------

                     TECHNOLOGY SERVICES (NON-US BUSINESS)
                     -------------------------------------

        THIS INTERIM AGREEMENT FOR INFORMATION TECHNOLOGY SERVICES (NON-US
BUSINESS) (this "Agreement"), dated as of November 1, 2000, is among Shell
Chemicals Limited of Shell Centre, London, SE1 7NA ("SHELL"), Shell Services
International B.V. ("SSI") (each of SHELL and SSI are referred to individually
as "SERVICE PROVIDER"), and Shell Epoxy Resins Nederland B.V. of Vondlingenweg
601, 3196 KK Vondelingenplaat, Rotterdam ("SER") (each of SHELL, SSI, and SER
are referred to individually as a "Party" and collectively as the "Parties").

        WHEREAS, SHELL and SER have entered into the SPNV Resins Sale Agreement
dated July 10, 2000, whereby Shell and its Affiliates agreed to sell to SER all
of their interests in certain chemical companies;

        WHEREAS, Shell Oil Company, Shell Epoxy Resins Inc., and Resin
Acquisition, LLC have entered into a Master Sale Agreement dated July 10, 2000,
whereby Shell Oil Company and its Affiliates agreed to sell to Resin Acquisition
LLC all of their interests in certain chemical companies (as amended, the
"Master Sale Agreement"); and

        WHEREAS, SER desires to secure certain information technology services
from SERVICE PROVIDER on an interim basis, and SERVICE PROVIDER is willing,
under the terms of this Agreement, to provide those services to SER in return
for the compensation to be paid by SER to SERVICE PROVIDER in accordance with
this Agreement.

        NOW, THEREFORE, the Parties agree as follows:

        1.  Definitions and Procedural  Conventions.  Unless  otherwise
            ---------------------------------------
expressly indicated, capitalized terms used and not defined in this Agreement
will have the meanings set forth in Schedule A to the Master Sale Agreement.

        2.  Scope of Services and Additional Services. SERVICE PROVIDER or its
            -----------------------------------------
Affiliates will furnish to SER the services described in Exhibit A to this
                                                         ---------
Agreement. The services described in Exhibit A, as it may be amended from time
                                     ---------
to time by the mutual written agreement of the Parties, will be referred to as
the "Services." Unless otherwise agreed in writing by the Parties, the Services
will only be provided with respect to software and hardware systems operated by
SERVICE PROVIDER outside the United States and will only be provided in
connection with the Non-US Business.

        3.  General Provisions Regarding the Services.
            -----------------------------------------

        (a) To the extent any of the Services were provided by SERVICE PROVIDER
or its Affiliates to the Business prior to the Effective Date ("Pre-existing
Services"), SERVICE PROVIDER will perform the Services at substantially the same
level and with substantially the same degree of accuracy and responsiveness as
was provided to the Non-US Business prior to the Effective Date ("Effective Date
Level"). A detailed listing of Pre-existing Services and service
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performance levels for such Pre-existing Services are identified on Exhibit A,
                                                                    ---------
Schedule 10 attached hereto. To the extent any of the Services are not Pre-
-----------
existing Services, SERVICE PROVIDER will perform the Services at substantially
the same level and with substantially the same degree of accuracy and
responsiveness as the Services are performed for SHELL. If the level at which
SERVICE PROVIDER performs the Services for SHELL from time to time increases to
a level above the Effective Date Level, the level at which SERVICE PROVIDER
performs the Services for SER will increase to an equivalent level; provided,
however, that if such level of Services performed for SHELL decreases from time
to time, the level of Services performed for SER shall decrease to an equivalent
level. In no case will SERVICE PROVIDER perform the Services at a level or with
a degree of accuracy and responsiveness that is lower in any material respect
than the Effective Date Level. In addition, SERVICE PROVIDER makes no assurance
that any of the Services will be error-free, but, in the case of errors, and as
SER's sole remedy for such errors, SERVICE PROVIDER will endeavor to fix or
otherwise remedy such errors in the same manner that SERVICE PROVIDER does so
for SERVICE PROVIDER's internal users of similar services.

        Upon the second anniversary of the Effective Date, SHELL will, except as
provided below, discontinue performance of the Services, to the extent being
provided as of such date, and at SER's option SSI shall continue to provide such
Services to SER for the remainder of the Term (as hereinafter defined). SHELL
and SSI are each referred to in this Agreement as "SERVICE PROVIDER" and will
each have all rights and obligations of "SERVICE PROVIDER" with respect to all
periods during which each of them is performing any or all of the Services. If
SER designates SSI as the SERVICE PROVIDER for the last two (2) years of the
Term, (i) during the last two (2) years of the Term SSI will provide the
Services at the same price at which SSI provides the same or similar services to
SHELL or its Affiliates, provided that the combined costs for the Services under
this Agreement plus the cost of the Services under the US IT Interim Services
Agreement will not exceed the Global Annual Support Cap defined in Exhibit E
                                                                   ---------
attached hereto, and (ii) after the completion of the first two (2) years of the
Term, SERVICE PROVIDER will have completed and implemented the Transition Plan
(as hereinafter defined) pursuant to Section 4(e) hereof. If SER does not
designate SSI as the SERVICE PROVIDER for the last two (2) years of the Term,
then: (i) subject to SER's ability to terminate this Agreement earlier, SHELL
shall continue to be the SERVICE PROVIDER for a period of up to nine (9) months
after the second anniversary of the Effective Date, and (ii) SER will have
completed and implemented its Transition Plan no later than the end of such nine
(9) month period.

        (b) SER acknowledges that SERVICE PROVIDER, on its own behalf, provides
services similar to the Services, and/or services which may involve the same
resources as those used to provide the Services, to SERVICE PROVIDER's own
internal organizations, Affiliates and Third Parties. SERVICE PROVIDER reserves
the right to modify the Services in connection with changes to those services
provided to SERVICE PROVIDER's own internal organizations and Affiliates in
SERVICE PROVIDER's ordinary course of business. However, no such modification
will materially diminish the Services, lower the level of Services to a level or
a degree of accuracy and responsiveness that is lower in any material respect
than the Effective Date Level, or increase the aggregate costs of the Services
under this Agreement and the US

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IT Interim Services Agreement to a total greater than the Global Annual Support
Cap. Furthermore, SER understands and agrees that upgrades and enhancements to
the software and processes used by SERVICE PROVIDER to provide the Services may
require SER to modify its own processes and procedures at SER's cost and
expense, with SERVICE PROVIDER incurring no costs or expenses relating to any
such modifications that SER makes to its own processes and procedures; provided,
however, that the aggregate costs and expenses for supporting such upgrades and
enhancements and for the Services under this Agreement and the US IT Interim
Services Agreement will not exceed the Global Annual Support Cap. If SERVICE
PROVIDER's upgrades and enhancements to the software and processes used by
SERVICE PROVIDER to provide the Services causes a reduction in the costs of
providing the Services, such cost savings shall be passed through by a reduction
in price to SER; provided, however, that in the event that such upgrades and
enhancements require up front investment costs by SER or other recipients of the
Services, if SER makes no such up front investment the resulting savings in
Service costs will not be passed through to SER. If SER modifies or enhances its
software or systems in such a way that SERVICE PROVIDER must change the scope of
its work or systems in response to such modification or enhancement, then the
actual cost of those changes shall be borne solely by SER if such modification
or enhancement results in a cost increase for SERVICE PROVIDER. Furthermore, if
such modifications or enhancements by SER change SERVICE PROVIDER's cost
required to provide the Services, the costs described in the Exhibits attached
hereto, including the Global Annual Support Cap, may require amendment.

        (c) If SER requests, or SERVICE PROVIDER proposes, to add new Services,
or to change, modify, enhance or eliminate the then-existing Services (including
Service levels), SERVICE PROVIDER and SER will discuss a change order to modify
this Agreement (a "Change Order"). Change Orders will be effective only upon
execution by both Parties. Each Change Order will include any additional terms,
conditions and warranties applicable thereto, SERVICE PROVIDER's charges
therefor, and any effect on SERVICE PROVIDER's charges for any other Services
(including any increase or decrease in the Global Annual Support Cap), as
mutually agreed upon by the Parties. SERVICE PROVIDER will provide any new or
additional Services (including Service levels) agreed to pursuant to a Change
Order at the same cost that such Services are provided to SHELL to the extent
that SERVICE PROVIDER is able to provide such new or additional Services as part
of SERVICE PROVIDER's ordinary course of business. If, at the request of SER,
SERVICE PROVIDER reduces the amount of Services provided to SER, any resulting
reduction in costs available to SERVICE PROVIDER shall be passed through to SER
accordingly. In the event of any reduction in costs for the Services provided to
SER pursuant to subsection (b) above or this subsection (c), SERVICE PROVIDER
and SER shall agree upon an appropriate reduction in the Global Annual Support
Cap. SERVICE PROVIDER recognizes, and will make reasonable business efforts to
allow for, SER's reasonable future potential need and ability for business
growth. In recognition thereof, to the extent possible and within the normal
scope of operations of SERVICE PROVIDER's IT operations systems, SERVICE
PROVIDER shall provide, at the same price afforded to SHELL, additional Services
necessary because of increased demand by SER in the chemical business, including
without limitation any additional Services necessary because of acquisitions
completed by SER; provided, however, that such increased demand may not be
attributable to SER's transfer of the

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Non-US Business to an industry competitor of SHELL. Any such additional Services
shall be accompanied by a Change Order executed by SERVICE PROVIDER and SER.

        In addition, SERVICE PROVIDER may from time to time give written notice
to SER that SERVICE PROVIDER plans to implement a change, modification, upgrade
or enhancement to the Services, or to the hardware, equipment, software,
processes and other resources used by SERVICE PROVIDER to provide the Services,
in order to enable SERVICE PROVIDER to change, modify, upgrade, enhance or
maintain the quality of service provided to SER and SERVICE PROVIDER's own
internal organizations and Affiliates. SERVICE PROVIDER will allocate the costs
of such changes, modifications, upgrades and enhancements equitably among all
users of the affected service, and SER will reimburse SERVICE PROVIDER for SER's
share of such costs upon receipt of SERVICE PROVIDER's invoice therefor;
provided, however, that the aggregate of such reimbursement costs and the costs
of the Services under this Agreement and the Services under the US IT Interim
Services Agreement shall not exceed the Global Annual Support Cap and the level
of Services provided to SER will not fall below the Effective Date Level.

        (d) Subject to this Section 3(d) and Section 3(g) of this Agreement, all
hardware, equipment, software, processes and other resources used by SERVICE
PROVIDER in connection with the Services, and any ideas, concepts, know-how,
techniques, inventions, and the like proposed, generated or developed by or for
SERVICE PROVIDER in connection with the Services, together with all intellectual
property rights appertaining thereto, shall be and remain the exclusive property
of SERVICE PROVIDER. A list of (i) hardware that SERVICE PROVIDER will transfer
to SER on the Closing Date, (ii) hardware to be retained by SERVICE PROVIDER on
the Closing Date and used in connection with the provision of Services, and
(iii) hardware that SERVICE PROVIDER will transfer to SER upon the expiration or
termination of any applicable portion of this Agreement is provided on Exhibit F
                                                                       ---------
attached hereto. A list of (1) third party software used to provide the
Services, (2) SERVICE PROVIDER's proprietary software used to provide the
Services, (3) third party software and SERVICE PROVIDER's proprietary software
that shall be licensed in perpetuity to SER (subject to the terms of the
applicable third party licenses; provided, however, that SERVICE PROVIDER will
obtain such third party licenses in perpetuity for the benefit of SER whenever
possible) and, to the extent permitted under the applicable license agreements,
its Affiliates or designees, and (4) software licenses to be obtained by SER and
licensed in SER's name on the Closing Date is set forth on Exhibit C attached
                                                           ---------
hereto. SHELL has made good faith efforts to acquire for SER the license rights
and/or consents to assignment of the applicable licenses to SER necessary to
obtain for SER and/or the Non-US Companies the license rights set forth on Table
                                                                           -----
II of Exhibit C attached hereto (collectively the "Non-US IT Licenses"), and,
---------------
based on SHELL's relationships and/or discussions with the applicable licensors,
and SHELL's customary procedures for obtaining license rights and/or consents to
assignment in connection with acquisitions and divestitures of SHELL business
units, SHELL believes that the Non-US IT Licenses will be forthcoming from the
applicable licensors in due course. The Parties agree that the fact that all or
any of the Non-US IT Licenses may not have been obtained by SHELL as of the
Closing Date will not delay or interfere with the Closing or represent a breach
of SHELL's obligations under the Master Sale

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Agreement. Through and after the Closing Date, SHELL shall, as soon as
commercially practicable (but in any event within 90 days after the Closing Date
for any Non-US IT Licenses where Microsoft is the licensor and within 12 months
after the Closing Date for any Non-US IT Licenses commonly referred to as the
"SAP licenses"), obtain all Non-US IT Licenses which have not been previously
obtained, and SER shall reasonably cooperate with SHELL's efforts to obtain such
Non-US IT Licenses. Pursuant to Section 8.18 of the Master Sale Agreement, SER
has agreed to pay up to $3,000,000 of license and/or assignment fees incurred to
obtain the Non-US IT Licenses and the US IT Licenses (as that term is defined in
the US IT Interim Services Agreement; collectively the "IT License Fees"), and
SHELL has agreed to pay all amounts in excess of $3,000,000 of the IT License
Fees. In order to implement such payment provisions, and subject to Section 8.18
of the Master Sale Agreement, the Parties agree that (x) on the Closing Date,
SER shall pay SHELL $149,000 for the IT License Fees incurred by SHELL through
the Effective Date, (y) after the Closing Date, SHELL will invoice SER monthly
for any additional IT License Fees incurred by SHELL, and SER will pay such
invoices within thirty (30) days after the invoice date, and (z) with respect to
payments due under both subsections (x) and (y), SHELL shall submit to SER
reasonable supporting documentation with respect to the IT License Fees incurred
by SHELL.

        (e) SER and its employees, contractors and agents will comply with
SERVICE PROVIDER's security policies and procedures as in effect from time time
with respect to (i) the Services and (ii) any changes to any hardware or
software systems. SER and its employees, contractors and agents also will comply
with all applicable U.S. and other export control laws, rules and regulations.
SER will not export or re-export from anywhere outside the United States any
software or hardware provided by SERVICE PROVIDER as part of the Services except
with SERVICE PROVIDER's prior written consent and in compliance with all
Applicable Laws. SERVICE PROVIDER and its employees, contractors and agents will
comply with SER's security policies and procedures in effect from time to time
with respect to SER's facilities in connection with SERVICE PROVIDER's
performance of the Services. Any enhancement, modification, or change (including
those requested by SER pursuant to Section 4(b) hereof) to any systems
                                   ------------
(hardware, software or both) of SERVICE PROVIDER or SER that either (i) are
shared between SER and SERVICE PROVIDER, or (ii) with respect to any systems
(hardware, software or both) used by SERVICE PROVIDER in providing Services to
SER, are shared between SER and any Third Party, shall only be conducted and/or
executed by SERVICE PROVIDER. The Parties agree that any request by SER for any
such enhancement, modification or change shall be treated procedurally as a
request to add new Services and shall be governed by the Change Order procedures
set forth in Section 3(c).
             ------------

        (f) Any use of the Services by any employee, contractor or other agent
of SER in violation of this Agreement, including Section 3(e), is an
"Unauthorized Use." If SERVICE PROVIDER determines that an Unauthorized Use has
occurred, SERVICE PROVIDER may (i) withdraw or otherwise disable the ability of
the applicable SER employee, contractor or agent to continue using all or part
of the Services and/or the facilities used to provide the Services (for

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example, and not by way of limitation, by revoking such person's authority to
access SERVICE PROVIDER's computer networks), (ii) notify SER that such
Unauthorized Use has occurred, in which case SER will promptly take steps to
remedy such Unauthorized Use and prevent its recurrence, (iii) exercise any
other legal or equitable remedies available to SERVICE PROVIDER under this
Agreement or otherwise, and (iv) in addition to the foregoing, if a material
Unauthorized Use occurs due to SER's gross negligence or wilful misconduct, upon
three (3) Business Days written notice to SER and three (3) Business Days
opportunity to cure by SER, terminate this Agreement and the Services and, at
SER's cost and expense, withdraw or otherwise disable SER's ability to continue
using all or part of the Services and/or the facilities used to provide the
Services. Notwithstanding any failure by SERVICE PROVIDER to take the any of the
actions described in the preceding sentence with respect to an Unauthorized Use,
SER will be fully responsible and liable for any Unauthorized Use and any fines,
fees, costs or expenses incurred by either Party due to any Unauthorized Use.
For purpose of this Agreement, "gross negligence" shall mean a failure to
perform a duty of care in reckless disregard of the reasonably foreseeable
consequences (as distinguished from a mere failure to exercise ordinary care)
which affect the life or property of another, and "wilful misconduct" means an
intentional act or omission which is (i) in disregard of a known risk so obvious
that is cannot be said one were truly unaware of it, and (ii) that risk is so
great that it is highly probable that harm will follow.

        (g) SERVICE PROVIDER will use SER's data solely to perform SERVICE
PROVIDER's obligations under this Agreement. SERVICE PROVIDER will not sell,
assign, lease, disseminate or otherwise dispose of any of SER's data. SERVICE
PROVIDER will not possess or assert any property interest in or any lien,
security interest or other right against or to any of SER's data, and SERVICE
PROVIDER shall afford to SER's data the same level of security that is afforded
to SERVICE PROVIDER's data. All data, work product, software and other
intellectual property performed or developed for SER under this Agreement shall
be owned by SER, and SERVICE PROVIDER agrees to transfer to SER all rights
therein. Nothing in this Agreement shall transfer from SER to SERVICE PROVIDER
any of SER's rights in ideas, concepts, know-how, techniques, inventions, and
the like proposed, generated, or developed by SER, or by SERVICE PROVIDER on
behalf of SER, or any intellectual property rights of SER therein.
Notwithstanding any other provision of this Agreement, each Party will be free
to use for itself and for others in any manner the general knowledge, skill or
experience acquired by that Party in the course of this Agreement, including
using that knowledge for any present or future customer or other business
partner.

        (h) SER will not possess or assert any property interest in or lien,
security interest or other right against or to any of SERVICE PROVIDER's
hardware, equipment, software or other property that may be placed at SER's
facilities in order to facilitate the Services, except as provided under
Sections 3(d) and 3(g) hereof.

        (i) SERVICE PROVIDER will not provide to SER those services described on
Exhibit B. Additionally, in the case of software support, SERVICE PROVIDER will
---------
not provide to SER any extraordinary support beyond the normal licensed period
support provided by the

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vendor of the software unless otherwise agreed to by SERVICE PROVIDER and SER in
a separate written agreement.

        4.  SER's Other Obligations Regarding the Services.
            ----------------------------------------------

        (a) SER will make available to SERVICE PROVIDER, on a timely basis,
management decisions, information, approvals and acceptances to enable SERVICE
PROVIDER to provide the Services. SER will be deemed to have consented to and
approved any such decision, information, approval or acceptance requested by
SERVICE PROVIDER if SERVICE PROVIDER provides notice to SER and SER fails to
respond to such request within (i) thirty-six (36) hours in the case of requests
for Services made by SER in the ordinary course of business, (ii) three (3)
Business Days in the case of Services, enhancements, modifications or changes to
SER's hardware or software systems originating from SERVICE PROVIDER or (iii)
such lesser period as is reasonably required by SERVICE PROVIDER in the case of
requests relating to urgent or emergency situations.

        (b) SER will not modify or change in any respect any of the software or
hardware systems used by SERVICE PROVIDER to provide the Services without
SERVICE PROVIDER's prior written approval, which written approval shall not be
unreasonably withheld. If SER makes an unauthorized modification or enhancement,
(i) SERVICE PROVIDER will be excused from compliance with Sections 3(a) and 3(b)
to the extent SERVICE PROVIDER's performance of the Services is adversely
affected by such modification or enhancement, and (ii) SER will be fully
responsible and liable for any fines, fees, costs or expenses incurred by either
Party due to such unauthorized modification or enhancement.

        (c)    Intentionally Omitted.

        (d) Except as permitted under Section 3(d) of this Agreement, SER will
not resell any of the Services, or sell or license any of the software or
hardware used by SERVICE PROVIDER to provide the Services, to or for the benefit
of any Third Party, whether in a service bureau environment or otherwise, or
attempt to do so.

        (e) At least quarterly during the first twelve (12) months of the Term,
SER and SERVICE PROVIDER shall meet to discuss SER's intention regarding the
transition of the provision of the Services from SHELL to another party after
the second anniversary of the Effective Date. On or prior to the first
anniversary of the Effective Date, SER will inform SERVICE PROVIDER in writing
if SER intends to use SSI to provide the Services after the second anniversary
of the Effective Date.

        If SER decides to use SSI to provide the Services, then (i) SERVICE
PROVIDER will develop for SER a transition and separation plan ("Transition
Plan") that will provide for the full transition of the provision of Services
from SHELL to SSI by no later than the second anniversary of the Effective Date,
(ii) such transition will be fully implemented and completed by SERVICE PROVIDER
at its cost no later than the second anniversary of the Effective Date, and
(iii) SER will pay SSI all costs and expenses to implement such transition;
provided that the

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aggregate amount payable by SER under this Agreement and the US IT Interim
Services Agreement to implement such transition shall not exceed $7,000,000
(plus applicable taxes, if any).

        If SER decides not to use SSI to provide the Services or fails to inform
SERVICE PROVIDER of SER's decision with respect thereto on or prior to the first
anniversary of the Effective Date, then (i) SER will develop and implement a
Transition Plan that will provide for the full transition of the provision of
Services from SHELL to a Third Party by no later than two years and nine months
after the Effective Date, (ii) SERVICE PROVIDER will assist SER in developing
and implementing the Transition Plan, and (iii) SER will pay SERVICE PROVIDER
for SERVICE PROVIDER's charges for such development and implementation
assistance, which shall be, to the extent applicable, at the same cost that SSI
provides similar services to SHELL.

        The capping of implementation costs for the transition to SSI at
$7,000,000 is based upon the assumptions set forth below, and to the extent any
of these assumptions do not remain accurate with respect to SER and the Business
throughout the implementation of the Transition Plan, SER will pay SERVICE
PROVIDER for any additional costs or expenses in excess of $7,000,000 incurred
by SERVICE PROVIDER as a result.

               (i)    Process control computing is not within the scope of
        Services;

               (ii)   Exiting existing SUMF Agreements is not included in
        Services;

               (iii)  Marketing personnel will move to existing Non-US Business
        facilities or will use the remote access service described in Exhibit A,
                                                                      ---------
        Schedule 4 attached hereto;
        ----------

               (iv)   Business staff will remain at existing locations and
        physical facilities, and personnel moves will be minimal and are not
        within scope;

               (v)    Fail over and backup requirements shall remain the same as
        of the Effective Date ;

               (vi)   Configuration and management of voice systems will remain
        the same as in effect as of the Effective Date;

               (vii)  IT services under the SUMF Agreements will continue to be
        in place;

               (viii) Network security will be managed by SERVICE PROVIDER or
        its subcontractors ;

               (ix)   Data and applications backup will be managed by SERVICE
        PROVIDER or its subcontractors ;

               (x)    Data and applications support will be managed by SERVICE
        PROVIDER or its subcontractors; and

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               (xi) The following will remain constant during the Term: number
        of users; number of sites; number and location (within the same network
        path) of domain printers; number and location of servers; application
        portfolio, as it was provided and utilized in the way intended;
        transaction volumes; technologies, platforms, and software versions
        deployed; provided, however, that SER shall be allowed a differential of
        five percent (5%) with regard to changes in the number of users.

        (f)    As part of the implementation cost for the Transition Plan, SER
shall receive the following from the SERVICE PROVIDER:

               (i)   Complete NT domain segregation outside the United States;

               (ii)  Migration of applications and applications servers to
        Resins network;

               (iii) Cloning and segregation of remaining shadowed/shared
        applications (including Rumba and SAPIT [SAP Industrial Transportation
        Module]), including application servers, database servers, and
        application migration;

               (iv)  Migration of APSAP (Asian Pacific SAP) to accounting
        packages such as ACCPAC or Solomon IV to replace SAP R/3; and

               (v)   Segregation of Print Services outside the United States.

        (g)    SER shall be solely responsible, and shall indemnify SERVICE
PROVIDER, for any and all of SERVICE PROVIDER's increased costs incurred in
connection with Services, systems changes, or other maintenance provided to SER
required as a result of a change in any laws or regulations implemented by any
Governmental Entity after the Effective Date.

        5.     Payment. SER will pay SERVICE PROVIDER for each Service in
               -------
accordance with the fees and payment terms set forth in Exhibit D, subject to
                                                        ---------
Section 3. Any monthly charges will be prorated for any partial calendar month.
SERVICE PROVIDER will prepare invoices for SER on a monthly basis for amounts
due under this Agreement. SERVICE PROVIDER's invoices will present a detailed
account of all charges. All invoices will be accompanied by appropriate
supporting documentation. All invoices will be due and payable within thirty
(30) days after the invoice date. Interest will accrue on all amounts past due
under this Agreement at the lesser of (i) a rate of interest equal to average
LIBOR for the previous calendar month plus one and one-half percent (1.50%) (ii)
or the maximum rate of interest allowed by applicable law. In addition to the
fees set forth on Exhibit D, SER will pay all current and future sales, services
                  ---------
and ad valorem taxes and duties imposed upon this Agreement and SER's use of the
Services, excluding, however, all taxes on or measured by SERVICE PROVIDER's net
income.

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        6.  Term and Termination.
            --------------------

        (a) The term of this Agreement (the "Term") will commence as of the
Effective Date and expire on the fourth anniversary of the Effective Date.

        (b) SER may terminate any particular Service prior to the expiration of
the Term upon written notice to SERVICE PROVIDER at least thirty (30) days prior
to the termination date set forth in such notice, provided that SER may not give
any such notice less than three months after the Closing Date. SER will pay
SERVICE PROVIDER a termination fee upon termination of this Agreement before the
second anniversary of the Closing Date equal to the termination fees required by
the applicable Dell computer leases as of the time of such termination, unless
SER assumes all applicable Dell computer leases at the time of the termination.

        (c) Either Party may terminate this Agreement prior to the expiration of
the Term for a material breach by the other Party of this Agreement (excluding
any breach of any payment obligation disputed in good faith), upon giving thirty
(30) days written notice to the breaching Party, provided that such breach is
not cured during such thirty (30) day period.

        (d) Intentionally omitted.

        (e) Sections 3(d), 3(g), 6(f), 9, 13, 15, 17, 19, 20, 21, 22, 26, 27,
28, 29 and 30 will survive the expiration or termination of this Agreement for
any reason.

        (f) Upon the expiration or termination of this Agreement for any reason,
SER will discontinue all use of the Services, and discontinue using, and
destroy, erase or return to SERVICE PROVIDER, all copies of any documentation
for the Services and any of SERVICE PROVIDER's software or other proprietary
information in SER's possession or control, and SERVICE PROVIDER will destroy,
erase or return to SER, at SER's option, all copies of SER's data files compiled
or gathered by SERVICE PROVIDER during the Term.

        7.  Independent Contractor Status. The Parties acknowledge and agree
            -----------------------------
that SERVICE PROVIDER is an independent contractor in the performance of each
and every part of this Agreement and nothing in this Agreement will be construed
to be inconsistent with this status. Subject to the terms of this Agreement,
SERVICE PROVIDER will have full authority to select the means, methods and
manner of performing the Services. No agent or employee of SERVICE PROVIDER will
be or will be deemed to be the agent or employee of SER and nothing in this
Agreement will be construed to make SER an employer, directly or indirectly, of
SERVICE PROVIDER's employees under any Applicable Law. None of the benefits
provided by SER to its employees, including workers' compensation insurance and
unemployment insurance, will be available to the employees or agents of SERVICE
PROVIDER. Nothing in this Agreement or in the performance of this Agreement is
intended to create a partnership, joint venture or other joint business
arrangement between the Parties or any of their Affiliates, or any fiduciary
duty owed by one Party to the other Party or any of its Affiliates.

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     8.   Standards of Performance. SERVICE PROVIDER makes no express or
          ------------------------
implied warranties with respect to the Services except as expressly provided in
this Agreement. ALL OTHER REPRESENTATIONS AND WARRANTIES RELATING TO THE
SERVICES (INCLUDING, WITHOUT LIMITATION, ANY AND ALL RELATING TO EURO/EMU
COMPLIANCE), WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXCLUDED TO THE MAXIMUM
EXTENT PERMITTED BY LAW. SER will, in order to assure that SERVICE PROVIDER may
adequately perform the Services, have at its facilities users and personnel who
interface with SERVICE PROVIDER and utilize the systems and software provided by
SERVICE PROVIDER and who are sufficiently competent to operate such systems and
software, including without limitation SERVICE PROVIDER's version of SAP R/2.

     9.   Indemnification and Limitation of Liability.
          -------------------------------------------

     (a)  SER hereby releases and agrees to defend, indemnify, and hold
harmless SERVICE PROVIDER, its Affiliates, and their respective officers,
directors, shareholders, employees, representatives, agents or trustees
(collectively, the "Indemnified Parties"), from and against any and all Damages
(after giving effect to any recoveries by SERVICE PROVIDER against Third
Parties) caused by, arising out of, or in any way incidental to or in connection
with the performance of the Services, whether arising before or after completion
thereof, and in any manner directly or indirectly caused, occasioned or
contributed to, in whole or in part, or claimed to be caused, occasioned or
contributed to, in whole or in part, by the following:

     (i)   The sole negligence or fault, whether active or passive, of SER, its
           contractors, subcontractors and/or vendors (or any of their
           respective owners, directors, officers, employees or agents), or of
           any Third Party;

     (ii)  The sole negligence or fault, whether active or passive, of any of
           the Indemnified Parties, their respective contractors, subcontractors
           and/or vendors (or any of their respective owners, directors,
           officers, employees or agents);

     (iii) The concurrent negligence or fault, whether active or passive, of any
           combination of the Indemnified Parties, SER, their respective
           contractors, subcontractors and/or vendors, or any Third Party (or
           any of their respective owners, directors, officers, employees or
           agents); or

     (iv)  Where liability with or without fault is imposed, or sought to be
           imposed, on the basis of any theory of strict liability by operation
           of law or any violation or failure to comply with any Applicable Law
           or any order or requirement of any Governmental Entity.

     (b)   SERVICE PROVIDER agrees to indemnify, defend and hold harmless SER,
BUYER and the Non-US Companies from and against any and all losses, liabilities,
and damages, including all costs and expenses related thereto, arising from or
relating to the failure of the Non-US Companies to possess any Non-US IT License
during the period commencing on the Closing Date and ending on the date such
Non-US IT License is obtained, including but not

                                       11
<PAGE>

limited to, any damages arising from or relating to the operation of the Non-US
Business without such Non-US IT License from and after the Closing Date.

        (c) Each Party hereby indemnifies the other Party, its Affiliates, and
their respective officers, directors, shareholders, employees, representatives,
agents or trustees, from and against any and all Damages (after giving effect to
any recoveries by the other Party against Third Parties) caused by, arising out
of, or in any way incidental to or in connection with the performance of the
Services, whether arising before or after completion thereof, and in any manner
directly or indirectly caused, occasioned or contributed to, in whole or in
part, or claimed to be caused, occasioned or contributed to, in whole or in
part, by the indemnitor's gross negligence.

        (d) NEITHER SERVICE PROVIDER, ANY OTHER INDEMNIFIED PARTY OR SER WILL
HAVE ANY LIABILITY UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT OR ANY
OTHER LEGAL OR EQUITABLE CLAIM OR REMEDY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOST PROFITS. THE AGGREGATE LIABILITY OF
SHELL, SSI AND THE INDEMNIFIED PARTIES TO SER AND ITS AFFILIATES FOR ALL CLAIMS
ARISING FROM OR IN CONNECTION WITH SERVICE PROVIDER'S PERFORMANCE OR
NONPERFORMANCE OF SERVICE PROVIDER'S OBLIGATIONS UNDER THIS AGREEMENT, INCLUDING
ALL CLAIMS BASED ON THE NEGLIGENCE, GROSS NEGLIGENCE OR STRICT LIABILITY OF
SERVICE PROVIDER OR ITS AFFILIATES, WILL NOT EXCEED $4,800,000. THE AGGREGATE
LIABILITY OF SER TO THE INDEMNIFIED PARTIES FOR ALL CLAIMS ARISING FROM OR IN
CONNECTION WITH SER'S PERFORMANCE OR NONPERFORMANCE OF SER'S OBLIGATIONS UNDER
THIS AGREEMENT, INCLUDING ALL CLAIMS BASED ON THE NEGLIGENCE, GROSS NEGLIGENCE
OR STRICT LIABILITY OF SER OR ITS AFFILIATES, WILL NOT EXCEED $4,800,000,
EXCLUDING ANY CLAIMS FOR NONPAYMENT FOR SERVICES RENDERED BY SERVICE PROVIDER.

        (e) IT IS THE INTENTION OF THE PARTIES THAT THE EXCULPATION, DEFENSE AND
INDEMNITY OBLIGATIONS OF SER UNDER THIS SECTION 9 ARE WITHOUT REGARD TO WHETHER
THE NEGLIGENCE, FAULT OR STRICT LIABILITY OF AN INDEMNIFIED PARTY IS A
CONTRIBUTORY FACTOR, AND SUCH OBLIGATIONS ARE INTENDED TO PROTECT AND INDEMNIFY
THE INDEMNIFIED PARTIES FROM AND AGAINST ANY AND ALL LIABILITY ARISING FROM THE
PERFORMANCE OF THIS AGREEMENT, INCLUDING LIABILITY BASED ON OR RESULTING FROM
THE SOLE OR CONCURRENT NEGLIGENCE, FAULT OR STRICT LIABILITY OF THE INDEMNIFIED
PARTIES.

        (f) NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE ANY PARTY'S
LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE OR THE
NEGLIGENCE OF ITS EMPLOYEES OR AGENTS.

                                       12
<PAGE>

        10.    Access to Facilities. In connection with the performance of the
               --------------------
Services, SER will permit SERVICE PROVIDER and its agents, employees and
contractors reasonable right of ingress and egress to facilities owned or
operated by SER, subject only to the usual and customary safety and security
restrictions developed, observed and enforced in the ordinary course by SER at
such facilities. In connection with SER's ability to receive the benefits from
and comply with this Agreement, including without limitation reasonable
necessity in connection with the implementation of the Transition Plan, SERVICE
PROVIDER will permit SER and its agents, employees and contractors reasonable
right of ingress and egress to facilities owned or operated by SERVICE PROVIDER.

        11.    INTENTIONALLY OMITTED.
               ---------------------

        12.    Compliance  with Laws.  Each Party and its  employees,
               ---------------------
contractors and agents will comply with all Applicable Laws in performing its
obligations under this Agreement.

        13.    Dispute Resolution. In the event of any IT Controversy (as
               ------------------
defined in Section 20 of this Agreement) between the Parties arising out of this
Agreement, the Parties will use good faith efforts, for a period of thirty (30)
days following notice by a Party to the other Party that an IT Controversy
exists, to resolve the IT Controversy through negotiation and compromise. If
such an IT Controversy cannot be resolved through negotiation and compromise
during the period specified above, either Party may require that the IT
Controversy be finally resolved under the provisions of Section 20 of this
Agreement. Pending the completion of any arbitration proceedings, payments not
in dispute will continue to be made, and obligations not in dispute performed,
and in rendering any Award the Arbitrators will make appropriate adjustments for
any such payments as may be consistent with the Award.

        14.    Force Majeure. Each of SERVICE PROVIDER and SER will be excused
               -------------
from the obligations set forth in this Agreement to the extent that performance
is delayed or prevented by any circumstance (except financial) reasonably beyond
its control or by fire, explosion, mechanical breakdown, strikes or other labor
trouble, equipment shutdown, failures or fluctuations in power, heat, light or
air conditioning or telecommunications equipment, compliance with any law,
regulation order, recommendation or request of any governmental authority or
Third Party nonperformance, including failures or fluctuations in power, heat,
light or air conditioning or telecommunications equipment. In addition, SERVICE
PROVIDER will be so excused in the event it is unable to acquire from its usual
sources and on terms it deems to be reasonable, any resources necessary for
providing the Services. If, because of any such circumstances, there should be a
shortage of the resources necessary for providing the Services from any of
SERVICE PROVIDER's usual and customary sources, SERVICE PROVIDER will not be
obligated to purchase additional resources in order to provide the Services, and
SERVICE PROVIDER may apportion its available resources among all its customers
and its own internal organization and Affiliates in such manner as SERVICE
PROVIDER finds fair and reasonable.

        15.    Non-solicitation. During the Term and for one (1) year
               ----------------
thereafter, neither Party will knowingly solicit or hire away from the other
Party any employee who was engaged in the performance of this Agreement, unless
that solicitation or hiring is agreed to in writing by

                                       13
<PAGE>

the other Party. The following will not be a violation of this Section: (i)
either Party's general solicitation of employees (through, for example,
advertisements in newspapers, magazines or trade journals); (ii) either Party's
hiring of an employee of the other Party who responds to such a general
solicitation; or (iii) either Party's hiring of an employee of the other Party
who submits himself or herself for consideration for employment without having
been solicited for employment by the other Party.

        16.   Subcontracting and Assignment. SERVICE PROVIDER may (i) assign its
              -----------------------------
rights or obligations under this Agreement to any of its Affiliates and/or (ii)
subcontract any of its obligations under this Agreement (including, without
limitation, any support provided under the Services); provided, however, that
SER shall have the right to approve any subcontractors hired specifically for
Services to be provided directly to and primarily for the benefit of SER, which
approval shall not be unreasonably withheld by SER. With respect to any
obligations of SERVICE PROVIDER under this Agreement performed by
subcontractors, Affiliates or assignees, SERVICE PROVIDER will remain
responsible for those obligations to the same extent SERVICE PROVIDER would be
responsible hereunder. A list of material subcontractors used by SERVICE
PROVIDER as of the Closing Date is provided on Exhibit G attached hereto. SER
                                               ---------
shall be entitled to assign this Agreement to any Affiliate or to a lender or
lenders for security purposes so long as such lender is a bona fide financial
institution with a business which includes lending money and with a net worth in
excess of One Hundred Million Dollars, without the prior written consent thereto
of SERVICE PROVIDER (and such lender or lenders shall have the right without
such prior written consent to further assign this Agreement in connection with
the exercise of their rights and remedies pursuant to such security agreements).
Any assignment of the Agreement by SER to a Third Party shall require the prior
written consent of SERVICE PROVIDER, such consent not to be unreasonably
withheld or delayed.

        17.   Confidentiality.
              ---------------

        (a)   The Parties acknowledge that, pursuant to the provision by SERVICE
PROVIDER of the Services, each Party will possess or have access to information
that belongs to the other Party, has commercial value in that Party's business
and is not in the public domain, including information relating to its
customers, suppliers, finances, operations, facilities and markets
("Confidential Information"). Neither Party will disclose, use, sell, assign,
lease or otherwise dispose of the other Party's Confidential Information, except
as otherwise expressly permitted by this Agreement or the other Transaction
Documents. In particular, but not by way of limitation, SER will not, and will
ensure that SER's employees, contractors and other agents do not, use the
Services to access any of SERVICE PROVIDER's Confidential Information relating
to SERVICE PROVIDER's other businesses or operations or to any businesses or
operations which SERVICE PROVIDER may have sold to Third Parties but for which
SERVICE PROVIDER provides services similar to the Services, unless SER is
expressly authorized to access such Confidential Information pursuant to the
other Transaction Documents, and SERVICE PROVIDER will not, and will ensure that
SERVICE PROVIDER's employees, contractors and other agents do not, use the
Services to access any of SER's Confidential Information relating to SER's other
businesses or operations, unless SERVICE PROVIDER is expressly authorized to

                                       14
<PAGE>

access such Confidential Information pursuant to the other Transaction
Documents. In connection with this provision, SERVICE PROVIDER has attached as
Exhibit H hereto a list of data cloned for the Non-US Business prior to the
---------
Closing Date. Each Party will use commercially reasonable efforts to establish
and maintain safeguards against the destruction, loss or alteration of the other
Party's Confidential Information in its possession or control, similar to the
safeguards that Party uses for its own Confidential Information. Nothing in this
Section 17 will be construed as obligating either Party to disclose its
Confidential Information to the other Party, or as granting to or conferring on
the other Party, expressly or by implication, any rights or license to its
Confidential Information, provided that SER acknowledges that, in order to
perform the Services, SERVICE PROVIDER will have custody of certain of SER's
Confidential Information, and SER hereby grants SERVICE PROVIDER the right to do
so in accordance with this Agreement. Each Party will be entitled to all
remedies available at law or in equity to enforce or seek relief in connection
with this Section 17. Each Party will cause its employees, contractors and other
agents who have access to the Confidential Information of the other Party in
connection with this Agreement to comply with this Section 17. The provisions of
this Section 17 will survive the termination or expiration of this Agreement for
any reason.

        (b)   This Agreement is Confidential Information of each Party.

        (c)   Notwithstanding subsection (a) above, information is not
Confidential Information: (i) to the extent that the information is or becomes
publicly available through no fault of the Party which received the information
from the other Party; (ii) to the extent that the same information is rightfully
in the possession of a Party prior to receipt of that information from the other
Party, provided, however, that SER's information or data that is in SERVICE
PROVIDER's possession prior to the Closing Date or that is collected by SERVICE
PROVIDER in connection with the provision of the Services shall be confidential;
(iii) to the extent that the same information is independently developed
(without the use of the other Party's Confidential Information) by the Party
which received that information from the other Party; or (iv) to the extent that
the same information becomes available to a Party on a non-confidential basis
from a source other than the other Party, which source, to the knowledge of the
disclosing Party, is not prohibited from disclosing that information by a legal,
contractual or fiduciary obligation to the other Party.

        (d)   Notwithstanding subsection (a) above, a Party will not have
violated the terms of this Section 17 for disclosing Confidential Information:

              (i)   to that Party's Affiliates (including that Party's
        Affiliates' employees and agents), lenders, counsel or accountants which
        agree to comply with the requirements of this Section 17;
                                                      ----------

              (ii)  to Third Parties performing services required under this
        Agreement where use of that Confidential Information by that Third Party
        is: (A) authorized under this Agreement; or (B) that disclosure is
        necessary or typically occurs in the natural course of the Third Party's
        duties; provided in each case the Third Party has executed a written

                                       15
<PAGE>

        confidentiality agreement under which the Third Party is obligated to
        maintain the confidentiality of the Confidential Information in a manner
        equivalent to this Agreement; or

              (iii) in order to comply with any applicable law, order,
        regulation or stock exchange rule, provided that as soon as is
        practicable and legally permitted, the Party will notify the other Party
        of the disclosure or possible disclosure under this subsection.

        18.   Date-Related Issues. SERVICE PROVIDER assumes no responsibility or
              -------------------
obligation to cause any products, deliverables or Services provided by SERVICE
PROVIDER to accurately exchange date data with any other products, systems,
hardware, equipment, software, processes or other resources (including any
products, systems, hardware, equipment, software, processes or other resources
of SERVICE PROVIDER, SERVICE PROVIDER's affiliates, or third parties ("Other
Resources")) or to cause any Other Resources to accurately exchange date data
with products, deliverables or Services provided by SERVICE PROVIDER or SERVICE
PROVIDER's affiliates. Any work by SERVICE PROVIDER related to the items
described in this Section 18 would be required to be covered by a Change Order
pursuant to the terms of this Agreement. SERVICE PROVIDER shall be relieved of
its obligations under this Agreement (including the provision of Services) to
the extent any Other Resources are unable to correctly process or properly
exchange accurate date data.

        19.   Procedure.  The  obligations and liabilities of the Parties with
              ---------
respect to all items indemnified against under this Agreement that are initiated
by a Third Party ( the "Third Party Claims"), shall be subject to the following
terms and conditions.

        (a)   Upon notice of a Third Party Claim asserted against, resulting to,
imposed upon or incurred by any Person to be indemnified pursuant to this
Agreement (the "Indemnified Party"), or upon the Indemnified Party becoming
aware of a matter for which it may be entitled to indemnification with respect
to a Third Party, from a Party pursuant to this Agreement, the Indemnified Party
shall promptly give written notice to the other Party (the "Indemnifying Party")
of the Third Party Claim or other indemnifiable matter; provided, however, that
                                                        --------  -------
no failure or delay on the part of the Indemnified Party in notifying any
Indemnifying Persons shall relieve the Indemnifying Party from any liability or
obligation hereunder unless (and then solely to the extent) the Indemnifying
Party thereby is prejudiced by the delay. Promptly upon receiving a written
notice of an indemnified Third Party Claim, the Indemnifying Party shall
undertake the defense thereof by counsel of its own choosing, which counsel
shall be reasonably satisfactory to the Indemnified Party; provided, however,
                                                           --------  -------
that if, in the Indemnified Party's and the Indemnifying Party's reasonable
judgment, a conflict of interest may exist between the Indemnified Party and the
Indemnifying Party with respect to such Third Party Claim, or if the
Indemnifying Party does not promptly defend after notification of such Third
Party Claim, such Indemnified Party shall undertake the defense and to
compromise or settle such Third Party Claim on behalf of and for the account and
at the risk of the Indemnifying Party to the extent that the Indemnifying Party
is determined to be obligated to indemnify the Indemnified Party under this
Agreement with respect to such Third Party Claim. The written notice of the
Third Party

                                       16
<PAGE>

Claim by the Indemnified Party shall contain all material information known to
the Indemnified Party with respect to the Third Party Claim and shall include
copies of materials submitted to the Indemnified Party by the relevant Third
Party with respect to the Third Party Claim. So long as the Indemnifying Party
is conducting the defense of a Third Party Claim in accordance with this Section
19, the Indemnified Party may retain separate co-counsel at its sole cost and
expense and participate in the defense of the Third Party Claim.

        (b)    If the Indemnifying Party elects to undertake and diligently
pursue the defense of a Third Party Claim hereunder, and acknowledges in writing
its duty to provide full indemnification to the Indemnified Party regarding such
Third Party Claim, the Indemnifying Party shall control all aspects of the
defense and settlement of such Third Party Claim and may settle, compromise or
enter into a judgment with respect to such Third Party Claim; provided, however,
                                                              --------  -------
that the Indemnifying Party shall not enter into any such settlement, compromise
or judgment without the prior written consent of the Indemnified Party (which
shall not be unreasonably withheld) if it would result in the imposition of any
non-monetary liability or obligation on the Indemnified Party. If the
Indemnified Party undertakes the defense of a Third Party Claim hereunder, it
shall not settle, compromise or enter into any judgment with respect to a Third
Party Claim for which it is seeking or shall seek indemnification hereunder
without the prior written consent of the Indemnifying Party, which shall not be
unreasonably withheld.

        (c)    The Indemnified Party shall provide the Indemnifying Party with
access to all reasonably requested records and documents of the Indemnified
Party relating to any Third Party Claim, other than documents for which the
Indemnified Party has claimed or shall validly claim a legal privilege.

        (d)    EXCEPT AS PROVIDED IN THIS AGREEMENT, The obligations of the
Indemnifying Party to indemnify the Indemnified Party under this Agreement shall
not be terminated, modified or abated if the cause or alleged cause (in whole or
in part) of the Damages for which a claim is made hereunder is the sole or
concurrent, active or passive, imputed, technical or other negligence, gross
negligence, fault or strict liability of the Indemnified Party.

        20.    Arbitration.
               -----------

        (a)    Except as expressly provided in this Agreement, any dispute,
controversy or claim arising out of or relating to this Agreement, whether based
on contract, tort, statute or other legal or equitable theory (including any
claim of fraud, misrepresentation or fraudulent inducement or any question of
validity or effect of this Agreement including this clause) or the breach or
termination thereof ("IT Controversy"), shall be settled by binding arbitration
in accordance with this Section 20.

        (i)    Any such arbitration shall be conducted in accordance with the
        ICC Rules in effect at the time of such proceeding, except as modified
        herein.

        (ii)   The appointing authority shall be the International Chamber of
        Commerce.

                                       17
<PAGE>

        (iii)  The number of arbitrators shall be one.

        (iv)   The costs of any such arbitration shall be borne as the
               arbitrator shall direct and, in the absence of such direction,
               shall be borne equally by the Parties hereto (provided, however,
                                                             -----------------
               that for these purposes, SHELL and its Affiliates shall
               collectively constitute one "party", and SER and its Affiliates
               shall collectively constitute one "party"); provided, however,
                                                           --------  -------
               that if court proceedings to stay litigation or compel
               arbitration are necessary, the party who unsuccessfully opposes
               such proceedings shall pay all reasonable associated costs,
               expenses, attorney's fees in connection with such court
               proceeding. With respect to any IT Controversy submitted to
               arbitration pursuant to this Section 20, the arbitrator shall
               direct that the enforcement costs of the prevailing party or
               parties be borne by the parties to the arbitration proceeding
               based on their respective relative liabilities as determined by
               the arbitrator.

        (v)    The place of the arbitration shall be Vancouver, British
               Columbia.

        (vi)   The language to be used in the arbitral proceedings shall be
               English.

        (vii)  It is expressly agreed that notwithstanding any other provision
               in this Section 20 to the contrary, the arbitrator shall have
               absolutely no authority to award (i) damages resulting from loss
               in value of assets or shares, or (ii) special, indirect and
               consequential damages or damages resulting from lost profits or
               exemplary, treble, remote, speculative or punitive damages of
               either SER or SERVICE PROVIDER, under any circumstances
               regardless of whether such damages may be available under the
               English law or the law of any other jurisdiction, or under the
               ICC Rules; provided, however, that the exclusions contained in
                          --------  -------
               clauses (i) and (ii) above shall not apply to any such damages
               resulting from a liability to a Third Party.

        (viii) The arbitrator's decision shall be in writing and shall be as
               brief as possible and will include the basis for the arbitrator's
               decision. A record of the arbitration proceeding shall be kept.

        (ix)   If permitted by the arbitrator, taking into account the Parties'
               desire that any arbitration proceeding hereunder be reasonably
               expedited and efficient, and subject to the arbitrator and the
               parties to the arbitration entering into a mutually acceptable
               confidentiality agreement, the Parties shall have the right to
               conduct discovery; provided, that the scope of any such discovery
               shall be no greater than that allowed by English Law.

        (b)    The Parties recognize that certain IT Controversies to be
submitted to arbitration under this Section 20 may raise issues that relate to,
or are substantially the same as or connected with issues raised in certain
disputes that may arise under the US IT Interim Services Agreement. The Parties
further recognize that consolidation of such disputes into a single arbitral
proceeding

                                       18
<PAGE>

may be desirable to avoid conflicting determinations. Accordingly, any party may
request that any arbitrator appointed under this Agreement or the US IT Interim
Services Agreement consolidate the IT Controversies arising under this Agreement
in a single arbitral proceeding in accordance with this Section 20 with disputes
arising under the US IT Interim Services Agreement (each such consolidated
proceeding, a "Multi-Party Proceeding"); provided, that the arbitrator
determines that (i) the disputes under this Agreement and the US IT Interim
Services Agreement present significant common issues of law or fact, (ii) no
party to such consolidated arbitration would be unduly prejudiced by such
consolidation, and (iii) consolidation would not result in undue delay.

        In the event disputes under this Agreement and the US IT Interim
Services Agreement are consolidated into a Multi-Party Proceeding, SERVICE
PROVIDER and SER shall terminate any arbitration either such party may have
initiated under this Section 20, the subject of which has been consolidated into
such Multi-Party Proceeding. Any order of consolidation issued by an arbitral
tribunal hereunder shall be final and binding upon the parties, and each party
waives any right it may have to appeal or to seek interpretation, revision, or
annulment of such order under the ICC Rules as at presently in force, other
applicable rules of arbitration, or in any court. The arbitrator may adopt such
rules of procedure as are necessary or appropriate to conduct a Multi-Party
Proceeding in the most expeditious and efficient manner. Unless otherwise agreed
by the parties, the governing law specified in this Agreement and in the US IT
Interim Services Agreement, respectively, shall continue to apply to any dispute
arising hereunder or thereunder notwithstanding that such dispute has been
consolidated into a Multi-Party Proceeding.

        (c)    Subject to Section 6(e) of this Agreement, any IT Controversy
shall be time-barred if the asserting party commences arbitration with respect
to such Claim later than four years after the cause of action accrues. All
statutes of limitations and defenses based upon passage of time applicable to
any IT Controversy of a defending party (including any counterclaim or setoff)
shall be tolled as to such IT Controversy while the arbitration is pending.

        (d)    All of the parties agree that the award of the arbitrator shall
be final and binding upon the Parties, and judgment for execution and
enforcement of any award may be entered by any court having jurisdiction over
the party against whom enforcement is sought.

        21.    APPLICABLE  LAW. THIS AGREEMENT SHALL BE GOVERNED BY AND
               ---------------
CONSTRUED IN ACCORDANCE WITH THE LAWS OF ENGLAND, AND THE PARTIES SUBMIT TO THE
NON-EXCLUSIVE JURISDICTION OF THE ENGLISH COURTS.

                                       19
<PAGE>

        22.    Notices. All notices, requests, demands and other communications
               -------
that are required or may be given pursuant to the terms of this Agreement shall
be in writing and shall be deemed given when delivered by hand or mailed by
registered mail, postage prepaid, return receipt requested, or transmitted by
telecopy with verification of receipt as follows:

                              If to SER:

                              Shell Epoxy Resins Nederland B.V.
                              1600 Smith Street
                              Suite 2400
                              Houston, Texas 77002
                              Attention: Chief Financial Officer
                              and Chief Information Officer
                              Telecopy:  (713) 241-3358

                              with a copy to:

                              O'Sullivan Graev & Karabell, LLP
                             30 Rockefeller Plaza
                             New York, New York 10112
                             Attention: John J. Suydam
                             Telecopy:  (212) 728-5950

                             If to SHELL or SSI:

                             Shell Chemicals Limited
                             Shell Centre
                             London
                             SE1 7NA
                             Attention: Chemicals EU/APME IT
                             Divestment Contract Manager

                             with a copy to:

                             Shell Oil Company
                             910 Louisiana
                             Houston, Texas 77002
                             Attention: General Counsel
                             Telecopy: 713/241-5362

                                       20
<PAGE>

        or to such other address as any Party hereto shall have designated by
notice in writing to the other Parties hereto.

        23.    Execution  in  Counterparts.  This  Agreement  may be  executed
               ---------------------------
in two or more counterparts, each of which shall be deemed an original, but all
of which together shall constitute one and the same document.

        24.    Waivers. The Parties to this Agreement may extend the time for
               -------
the performance of any of the obligations or other acts of the other Parties
hereto and (b) waive compliance with any of the agreements contained herein. Any
agreement on the part of a Party to any such extension or waiver shall be valid
only if set forth in a written instrument signed on behalf of all of the
Parties.

        25.    Amendment.  This Agreement may be modified,  supplemented  or
               ---------
amended only by a written instrument executed by all Parties hereto.

        26.    Entire Agreement. This Agreement (together with the exhibits and
               ----------------
schedules) constitutes the entire agreement of the Parties hereto with respect
to their subject matter, and supersede all prior agreements and understandings
of the Parties hereto, oral and written, with respect to their subject matter.

        27.    Headings.  The headings  contained in this  Agreement  are for
               --------
the sole purpose of convenience of reference, and shall not in any way limit or
affect the meaning or interpretation of any of the terms or provisions of this
Agreement.

        28.    Successors/Assigns. Except as set forth in this Agreement, no
               ------------------
Party hereto may transfer or assign, directly or indirectly, by operation of law
or otherwise, any of its rights or obligations under this Agreement without the
prior written consent of the other Parties hereto, and any purported transfer or
assignment that does not comply with this Section 27 shall be null and void ab
initio. Each Party to this Agreement agrees to cause its successors and
permitted assigns to agree in writing to be bound by the terms of this
Agreement, provided, that nothing contained herein shall relieve any Party from
its obligations under this Agreement.

        29.    Third-Party Rights. A person who is not a Party to this Agreement
               ------------------
has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce
any term of this Agreement.

        30.    Interpretation.  In construing this Agreement,  no consideration
               --------------
shall be given to the fact or presumption that any Party had a greater or lesser
hand in drafting this Agreement.

                                      21
<PAGE>

        IN WITNESS WHEREOF, the Parties have executed this Agreement as of the
date written above.

                                          SHELL CHEMICALS LIMITED

                                          By: /s/ Illegible
                                             ------------------------------
                                          Title:  Illegible
                                             ------------------------------

                                          SHELL EPOXY RESINS NEDERLAND B.V.

                                          By: /s/ Illegible
                                             ------------------------------
                                          Title:  Illegible
                                                ---------------------------

                                          SHELL SERVICES INTERNATIONAL B.V.

                                          By: /s/ Illegible
                                             ------------------------------

                                          Title: Illegible
                                                ---------------------------

   [Signature Page to Interim Agreement For Information Technology Services
                               (Non-Us Business)<PAGE>

                                                                   Exhibit 10.17

                     INDEMNITY AND CONTRIBUTION AGREEMENT

This INDEMNITY AND CONTRIBUTION AGREEMENT (this "Agreement"), dated as of
                                                 ---------
November 14, 2000, among SHELL EPOXY RESINS LLC, a Delaware limited liability
company to be renamed RESOLUTION PERFORMANCE PRODUCTS LLC ("RPP LLC"), and the
                                                            -------
INDEMNIFIED PARTIES (as defined below).

               WHEREAS,  Seller, Seller Epoxy  Resins Inc. and certain other
parties named therein have entered into a Master Sale Agreement dated as of July
10, 2000 (as amended, the "MASTER SALE AGREEMENT");
                           ---------------------

               WHEREAS, in connection with the transactions contemplated by the
Master Sale Agreement, RPP LLC is offering to sell senior subordinated notes to
certain qualified institutional buyers; and

               WHEREAS, in connection with the offer and sale of senior
subordinated notes, RPP LLC has distributed a preliminary offering memorandum to
certain qualified institutional buyers and intends to distribute a final
offering memorandum upon the sale of the senior subordinated notes (each, an
"Offering Memorandum").
 -------------------

               NOW, THEREFORE, in consideration of the premises and of the
mutual consents and obligations hereinafter set forth, the parties hereto hereby
agree as follows:

     SECTION 1. DEFINITIONS.
                ------------

               Capitalized terms used but not defined herein have the meanings
ascribed to them in Schedule A to the Master Sale Agreement, which is
incorporated herein by reference. As used herein, the following terms shall have
the following respective meanings:

               "COMMISSION" means the Securities and Exchange Commission or any
                ----------
other federal agency at the time administering the Securities Act.

               "INDEMNIFIED PARTIES" means the Seller Indemnified Parties and
                -------------------
the Buyer Indemnified Parties; provided that RPP LLC shall not be an Indemnified
Party hereunder.

               "MASTER SALE AGREEMENT" shall have the meaning ascribed to it in
                ---------------------
the recitals to this Agreement.

               "OFFERING MEMORANDUM" shall have the meaning ascribed to it in
                -------------------
the recitals to this Agreement.

               "RPP LLC" shall have the meaning ascribed to it in the recitals
                -------
to this Agreement.

     SECTION 2. INDEMNIFICATION.
                ----------------

          (a) Subject to subsection (b) below, from and after the date hereof,
RPP LLC shall indemnify, defend and hold harmless each of the Indemnified
Parties from and against all
<PAGE>

Damages asserted against, resulting to, or imposed upon or incurred by reason
of, or resulting from, any untrue or alleged untrue statement of a material fact
contained in the Offering Memorandum or any omission or alleged omission to
state therein a material fact required to be stated therein or necessary to make
the statements therein not misleading, except insofar as the same may be caused
by or contained in any information furnished in writing to RPP LLC by any of the
Indemnified Parties for use therein; provided, however, that RPP LLC shall not
                                     --------  -------
be liable in any such case to the extent that any such Damages arise out of or
are based upon an untrue statement or alleged untrue statement or omission or
alleged omission made in the preliminary or final Offering Memorandum if the
preliminary or final Offering Memorandum or a supplement or amendment thereto
completely corrected in a timely manner such untrue statement or omission; and
provided, further, that RPP LLC shall not be liable in any such case to the
--------  -------
extent that any such Damages arise out of or are based upon an untrue statement
or alleged untrue statement or omission or alleged omission in the preliminary
or final Offering Memorandum, if such untrue statement or alleged untrue
statement, omission or alleged omission is completely corrected in a timely
manner in an amendment or supplement to the preliminary or final Offering
Memorandum.

     (b) Notwithstanding anything to the contrary contained herein, RPP LLC
shall expressly not be obligated to indemnify, defend and hold harmless any of
the Indemnified Parties from and against any Damages if the untrue or alleged
untrue statement or omission or alleged omission arose from or relates to any
matter that such Indemnified Party is required to provide indemnification under
any of the Transaction Documents, Non-US Transaction Documents, Transfer
Contracts, Continuing Affiliate Contracts or Non-US Continuing Affiliate
Contracts.

     (c) Conduct of Indemnification Proceedings. Any Indemnified Party entitled
         --------------------------------------
to indemnification hereunder will (i) give prompt (but in any event within
thirty (30) days after such Indemnified Party has actual knowledge of the facts
constituting the basis for indemnification) written notice to RPP LLC of any
claim with respect to which it seeks indemnification and (ii) permit RPP LLC to
assume the defense of such claim with counsel reasonably satisfactory to such
Indemnified Party; provided, however, that any delay or failure to so notify RPP
                   --------  -------
LLC shall not relieve RPP LLC of any and all of its obligations hereunder except
to the extent RPP LLC is materially prejudiced as a result thereof and in any
event shall not relieve it from any liability which it may have otherwise than
on account of this Agreement; provided, further, however, that any Indemnified
                              --------  -------  -------
Party entitled to indemnification hereunder shall have the right to select and
employ separate counsel and to participate in the defense of such claim, but the
fees and expenses of such counsel shall be at the expense of such Indemnified
Party unless (a) RPP LLC has agreed in writing to pay such fees or expenses, (b)
RPP LLC shall have failed to assume the defense of such claim within a
reasonable time after receipt of notice of such claim from the Indemnified Party
entitled to indemnification hereunder and employ counsel reasonably satisfactory
to such Indemnified Party or (c) in the reasonable judgment of any such
Indemnified Party, based upon advice of counsel, a conflict of interest exists
between such Indemnified Party and RPP LLC with respect to such claims (in which
case, if the Indemnified Party notifies RPP LLC in writing that such Indemnified
Party elects to employ separate counsel at the expense of RPP LLC, RPP LLC shall
not have the right to assume the defense of such claim on behalf of such
Indemnified Party). If such defense is not assumed by RPP LLC, RPP LLC will not
be subject to any liability for any settlement made without its consent (but
such consent will not be unreasonably withheld). An Indemnified Party shall not
be

                                      -2-
<PAGE>

required to consent to any settlement involving the imposition of equitable
remedies or involving the imposition of any material obligations on such
Indemnified Party other than financial obligations for which such Indemnified
Party will be indemnified hereunder. Neither RPP LLC nor an Indemnified Party
will be required to consent to entry of any judgment or enter into any
settlement which does not include as an unconditional term thereof the giving by
the claimant or plaintiff to such Indemnified Party of a release from all
liability in respect to such claim or litigation. Whenever the Indemnified Party
or RPP LLC receives a firm offer to settle a claim for which indemnification is
sought hereunder, it shall promptly notify the other of such offer. If RPP LLC
refuses to accept such offer within twenty (20) business days after receipt of
such offer (or of notice thereof), such claim shall continue to be contested
and, if such claim is within the scope of RPP LLC's indemnity contained herein,
the Indemnified Party shall be indemnified pursuant to the terms hereof. If RPP
LLC notifies the Indemnified Party in writing that RPP LLC desires to accept
such offer, but the Indemnified Party refuses to accept such offer within twenty
(20) business days after receipt of such notice, the Indemnified Party may
continue to contest such claim and, in such event, the total maximum liability
of RPP LLC to indemnify or otherwise reimburse the Indemnified Party hereunder
with respect to such claim shall be limited to and shall not exceed the amount
of such offer, plus reasonable out-of-pocket costs and expenses (including
reasonable attorneys' fees and disbursements) to the date of notice that RPP LLC
desires to accept such offer, provided that this sentence shall not apply to any
                              --------
settlement of any claim involving the imposition of equitable remedies, to any
settlement imposing any material obligations on such indemnified party other
than financial obligations for which such Indemnified Party will be indemnified
hereunder, or to any settlement which does not include as an unconditional term
thereof the giving by the claimant or Plaintiff to such Indemnfiied Party of a
release from all liability in respect of such claim or litigation. RPP LLC, if
it is not entitled to, or elects not to, assume the defense of a claim, will not
be obligated to pay the fees and expenses of more than one counsel for all
parties indemnified by RPP LLC with respect to such claim in any one
jurisdiction, unless in the written opinion of counsel to the Indemnified Party,
reasonably satisfactory to RPP LLC, use of one counsel would be expected to give
rise to a conflict of interest between such Indemnified Party and any other of
such Indemnified Parties with respect to such claim, in which event RPP LLC
shall be obligated to pay the fees and expenses of one additional counsel for
each Indemnified Party having a conflict of interest.

     (d) Contribution. If for any reason the indemnification provided for in
         ------------
this Section is unavailable to any Indemnified Party or insufficient to hold any
Indemnified Party harmless as contemplated by this Section, then RPP LLC shall
contribute to the amount paid or payable by such Indemnified Party as a result
of such Damage in such proportion as is appropriate to reflect not only the
relative benefits received by such Indemnified Party and RPP LLC, but also the
relative fault of such Indemnified Party and RPP LLC, as well as any other
relevant equitable considerations. No Indemnified Party guilty of fraudulent
misrepresentation (within the meaning of Section 11(f) of the Securities Act)
shall be entitled to contribution.

     (e) Exclusive Remedy. Each of RPP LLC and the Indemnified Parties agree
         ----------------
that the sole and exclusive remedy of each of RPP LLC and the Indemnified
Parties, with respect to any and all Damages asserted against, resulting to, or
imposed upon or incurred by reason of, or resulting from, any untrue or alleged
untrue statement of a material fact contained in the preliminary or final
Offering Memorandum or any omission or alleged omission to state therein a

                                      -3-
<PAGE>

material fact required to be stated therein or necessary to make the statements
therein not misleading, shall be limited to the indemnification provisions set
forth in this Agreement.

     SECTION 3. MISCELLANEOUS PROVISIONS.
                ------------------------

          (a) Execution in Counterparts. This Agreement may be executed in two
              -------------------------
or more counterparts, each of which shall be deemed an original, but all of
which together shall constitute one and the same document.

          (b) Waivers. At any time prior to the Closing, the parties to this
              -------
Agreement may (a) extend the time for the performance of any of the obligations
or other acts of the other party hereto, (b) waive any inaccuracies in the
representations and warranties of the other party contained herein or in any
document delivered pursuant hereto and (c) waive compliance with any of the
agreements or conditions contained herein. Any agreement on the part of a party
to any such extension or waiver shall be valid only if set forth in a written
instrument signed on behalf of such party.

          (c) Amendment. This Agreement may be modified, supplemented or amended
              ---------
only by a written instrument executed by all parties hereto.

          (d) Entire Agreement. This Agreement constitutes the entire agreement
              ----------------
of the parties hereto with respect to its subject matter, and supersedes all
prior agreements and understandings of the parties hereto, oral and written,
with respect to its subject matter.

          (e) Headings. The headings contained in this Agreement are for the
              --------
sole purpose of convenience of reference, and shall not in any way limit or
affect the meaning or interpretation of any of the terms or provisions of this
Agreement.

          (f) Successors/Assigns. Except as set forth in this Agreement, no
              ------------------
party hereto may transfer or assign, directly or indirectly, by operation of law
or otherwise, any of its rights or obligations hereunder without the prior
written consent of the other party hereto, and any purported transfer or
assignment that does not comply with this subsection shall be null and void ab
initio.

          (g) No Third-Party Beneficiaries. This Agreement shall not confer any
              ----------------------------
rights or remedies upon any Person other than the parties hereto and their
respective successors and permitted assigns and other Persons expressly named
herein (it being understood that each of the Indemnified Parties is an intended
third party beneficiary hereunder and shall be entitled to enforce this
Agreement as if a party hereto).

          (h) Interpretation. In construing this Agreement, no consideration
              --------------
shall be given to the fact or presumption that either party hereto had a greater
or lesser hand in drafting this Agreement.

*  *  *  *  *

                                      -4-
<PAGE>

               IN WITNESS WHEREOF, the parties hereto have executed this
Agreement on the date first above written.

                                    RESOLUTION PERFORMANCE PRODUCTS LLC

                                    By:/s/ David T. Preston
                                       ---------------------------------------
                                       Name:  David T. Preston
                                       Title: President

                                    SHELL EPOXY RESINS INC.

                                    By:/s/ D.G. Naugle
                                       ---------------------------------------
                                       Name:  D.G. Naugle
                                       Title: Attorney-In-Fact

                                    SHELL OIL COMPANY

                                    By:/s/ D.G. Naugle
                                       ---------------------------------------
                                       Name:  D.G. Naugle
                                       Title: Attorney-In-Fact

                                    RPP HOLDINGS LLC

                                    By:/s/ Scott Kleinman
                                       ---------------------------------------
                                       Name:  Scott Kleinman
                                       Title: Vice President

                                    RESIN ACQUISITION, LLC

                                    By:/s/ Scott Kleinman
                                       ---------------------------------------
                                       Name:  Scott Kleinman
                                       Title: Vice President

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