Document:

Exhibit
10.8

SERVICES AGREEMENT

This Services Agreement (“Agreement”) entered into this 17th day of July 2006, by and between Infologix,
Inc., a Delaware corporation having a place of business at 101 E. County Line
Road, Hatboro, PA 19040 (“Client”)
and Futura Services, Inc., a Pennsylvania corporation having a place of
business at 3599 Marshall Lane, Bensalem, PA 19020 (“Futura”) (each a “Party” and collectively the “Parties”), and effective the date of the
consummation of the Contemplated Transaction (as such term is defined in the
Stock Purchase Agreement dated as of July 17, 2006) (the “Effective Date”).

W  I  T
N  E  S  S  E  T  H:

WHEREAS, Client provides
enterprise mobile wireless solutions and support to the healthcare,
pharmaceutical, retail, transportation, travel and entertainment, supply chain/logistics,
manufacturing and financial markets, which solutions include, without
limitation, the design, development and manufacture of products, RFID and other
software and proprietary systems, and systems integration services (the “Business”);

WHEREAS, Futura provides
outsourcing services and functions, surrounding the support of the equipment
used in Client’s Business; and

WHEREAS, it is the desire and
intention of Client to engage Futura for the purpose of providing certain
services as set forth in this Agreement.

NOW, THEREFORE, the parties
hereto, in consideration of the mutual covenants and agreements contained in
this Agreement, and for other good and valuable consideration, the receipt and
adequacy of which are hereby acknowledged, and with the parties intending to be
legally bound do hereby agree as follows:

1.             SERVICES

1.1          Services.
Futura shall provide to Client, or to Client’s customers (each, a “Customer”), the services
described and set forth in Exhibit A (the “Services”) pursuant to purchase orders issued by
the Client (each, and as modified by the Parties from time to time, a

 

“Purchase Order”)
in the form attached hereto as Exhibit B. Each
Purchase Order will set forth, among other things, the Customer, the specific
Services to be rendered; any prototypes, goods or materials to be purchased and
delivered by Futura in connection therewith (“Materials”); and the roles and responsibilities
of the Parties thereto. Each Purchase Order shall specifically identify this
Agreement and indicate that it is subject to the terms hereof. To the extent
there are any conflicts or inconsistencies between this Agreement and any
Purchase Order (except as it may relate to performance or acceptance criteria),
the provisions of this Agreement shall govern and control. Futura will provide
to Client only those Services and Materials described as its obligation in each
Purchase Order (collectively, the “Deliverables”).
The Deliverables specifically described in each Purchase Order are exclusive,
and no other services, materials or obligations shall be implied (e.g., system
interfacing, software programming, support, etc.).

1.2          Acceptance of Deliverables. Each
Purchase Order will describe, if applicable, the acceptance and/or performance
criteria for each of the Deliverables and the completion criteria, if any, to
signify completion of each phase of a project thereunder. To the extent not
specifically outlined in a Purchase Order, Futura will perform the Services
consistent with the performance criteria set forth in Exhibit A. In the event of a conflict between
this Agreement and a Purchase Order with regard to performance or acceptance
criteria, the applicable Purchase Order shall govern. Client shall promptly
review, evaluate and test each of the Deliverables within the applicable time
period set forth in a Purchase Order (and, if no such period is specified in
the Purchase Order, then within thirty (30) days from the date the Deliverable
is delivered to Client) to determine whether or not such Deliverable satisfies
the applicable acceptance criteria in all material respects. Futura shall have
the right to reject any Purchase Order which would impose a term or condition
more onerous to Futura than the terms and conditions set forth in Exhibit A,
in which event such Purchase Order shall not be counted in satisfying the
Annual Minimum Purchase.

1.3          Minimum Purchase Requirements. Futura
shall have the exclusive right to perform the Services for the Client in
exchange for the fees set forth in Section 3 below until the earlier of (i)
termination of this Agreement pursuant to Section 9.2 herein or (ii) the
fulfillment of Purchase Orders in the amount of $700,000 for each calendar year
during the Term (as hereinafter defined) (the “Annual
Minimum Purchase”), including a pro rata portion of such

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Annual Minimum Purchase amount for any partial
calendar year during the Term. After the Annual Minimum Purchase for such
twelve month period is achieved, the Client may use other providers to perform
the Services for such year, provided Futura shall be given the right to perform
the Services on the same terms and conditions of such other providers with the
consent of the Client not to be unreasonably withheld.

1.4          Right to Perform Services for Others. Futura
may perform services that are the same or substantially similar to the Services
for other Futura clients. This Agreement shall not prevent or limit Futura from
using any of its personnel, equipment, facilities or technology for such
purposes.

1.5          Use of Subcontractors. Client
acknowledges that Futura shall have the right to engage subcontractors in the
performance of any of the Services hereunder, provided that no subcontracting
shall release Futura from its responsibility for its obligations under this
Agreement. Futura shall be responsible for the work and activities of any
subcontractor, including compliance with the terms of this Agreement. Futura
shall be responsible for all payments to its subcontractors.

2.                                      CHANGES IN SERVICES

2.1          Additional Services. The
Parties may agree from time to time for Futura to perform additional services
and functions (the “Additional Services”) The
performance of such Additional Services shall be governed by this Agreement
during the Term, and the terms and conditions of an amendment to the Exhibit
A signed by both Parties.

2.2          Excusable Delays and Failures. Futura,
or its subcontractors engaged to perform the Services, will be excused from
delays in performing, or from a failure to perform, to the extent that such delays
or failures are caused by fire, flood, strike, civil, governmental, or military
authority, act of God, labor disputes, mechanical or electrical breakdown, or
other causes beyond its (or its subcontractors’) control. In the event Futura
is unable to perform Services for more than sixty (60) days for any reasons described in the preceding sentence,
Client may terminate the Purchase Order in question, in which event such
Purchase Order shall not be counted in satisfying the Annual Minimum Purchase.
Client acknowledges that Client’s

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failure or delay in furnishing necessary information,
equipment or access to facilities, delays or failure by Client in completing
tasks required of Client or in otherwise performing Client’s obligations
hereunder or under any Purchase Order this Agreement will be considered an
excusable delay or excusable failure to perform hereunder and shall not be a
material breach by Futura.

3.                                      PAYMENT

3.1          Fees. Client shall
pay to Futura the fees and other compensation in the amounts set forth on Exhibit
C hereto for the specific Services requested pursuant to each respective
Purchase Order. Futura will have no obligation to perform any Services and
Futura may terminate this Agreement upon thirty (30) days written notice with
an opportunity for Infologix to cure such breach when any amount in excess of
$100,000 required to be paid by Client remains due and unpaid or any amount
remains due and unpaid for 90 days or more.

3.2          Invoices; Payments. Payments
for the Services shall be made upon initiation of Services by Futura. Futura
reserves the right to charge Client interest, at a rate equal to the lesser of
one and one half percent (1.5%) per month or the maximum legal rate permitted,
on the amount shown on any invoice that is paid after the due date of payment
specified above.

4.                                      OBLIGATIONS OF THE PARTIES

4.1          Client’s Personnel Commitment. Client
will ensure that all Client personnel who may be necessary or appropriate for
the successful delivery of the Services will, on reasonable notice: (a) be
available to assist Futura’s personnel by answering business, technical and
operational questions and providing requested documents, guidelines and
procedures in a timely manner; (b) participate in progress and other
Service-related meetings; and (c) be available to assist Futura with any other
activities or tasks reasonably required to complete the Services in accordance
with this Agreement.

4.2          Visa/Work Permits. In
the event it is necessary for Futura to obtain visas or work permits for Futura
personnel, Client will cooperate with Futura by taking reasonably necessary
actions to facilitate Futura’s efforts, including providing documentation
indicating the nature and location of the work to be performed, the necessity
of the work to be performed, and

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other documentation as may be reasonably required and
related to this Agreement, and posting such notices as may be legally required.

4.3          Export
Control. The term “technical data”
used in this section is defined in the United States Export Administration
Regulations (“Regulations”). The Parties
acknowledge that to the extent any technical data provided under this Agreement
are subject to US export laws and Regulations, neither Party shall use,
distribute, transfer, or transmit technical data provided by the other Party
under this Agreement except in compliance with US export laws and Regulations.
Each Party shall comply with the Foreign Corrupt Practices Act, as amended, and
the rules and regulations thereunder. To the extent that any of the Services cannot
be performed or provided without violation of any law, regulation, or other
control, then Futura shall not be obligated to provide the same and Exhibit
A shall be amended accordingly.

5.             CONFIDENTIAL
INFORMATION

5.1          Advertisement. Subject
to the approval of the Chief Executive Officer of Infologix, with such approval
not to be unreasonably withheld, and subject to the approval of any applicable
Infologix customers, Futura shall be allowed to use as a referral source
customers of Infologix that Futura is providing services to under this
Agreement and shall be permitted to advertise that Futura is providing services
to such customers, provided that such advertisements are consistent with past
practice.

5.2          Confidentiality
Obligations. Client and Futura shall each (a) hold the
Confidential Information (as defined below) of the other Party in confidence
and avoid the disclosure thereof to any other party by using the same degree of
care as it uses to avoid unauthorized use or disclosure of its own Confidential
Information of a similar nature, but not less than reasonable care, and (b) not
use the Confidential Information of the other Party for any purpose whatsoever
except as expressly contemplated under this Agreement. Each Party shall
disclose the Confidential Information of the other only to those of its
employees and consultants having a need to know such Confidential Information
and have agreed to appropriate confidentiality obligations and shall take all
reasonable precautions to ensure that its employees comply with the provisions
of this Section 5.2.

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5.3          Confidential
Information. The term “Confidential Information”
shall mean any and all information or proprietary materials (in every form and
media) not known to the public and which has been or is hereafter disclosed or
made available by either Party (the “Disclosing Party”)
to the other (the “Receiving Party”) in writing
or, if disclosed orally or by other means, summarized in writing and designated
confidential within thirty (30) days after such disclosure, in connection with
the Services contemplated hereunder, including (a) all trade secrets, (b)
existing or contemplated products or software owned by Client pursuant to this
Agreement, services, designs, technology, processes, technical data, engineering
techniques, methodologies and concepts and any information related thereto, and
(c) information relating to business plans, sales or marketing methods and
customer lists or requirements.

5.4          Exclusions. The
obligations of either Party under Section 5.2 shall not apply to information
that the Receiving Party can demonstrate (a) was in its possession at the time
of disclosure and without restriction as to confidentiality, as shown by its
prior written records, (b) at the time of disclosure was generally available to
the public or after disclosure becomes generally available to the public
through no breach of this Agreement or other wrongful act by the Receiving
Party, (c) has been received from a third party without restriction on
disclosure and without breach of agreement by the Receiving Party, or (d) is required to be disclosed by law
or order of a court of competent jurisdiction or regulatory authority, provided
that the Receiving Party shall furnish prompt written notice of such required
disclosure to and reasonably cooperate with the Disclosing Party, at the
Disclosing Party’s expense, in any effort made by the Disclosing Party to seek
a protective order or other appropriate protection of its Confidential
Information.

6.                                      WARRANTY

6.1          Limited Warranty. With
respect to any Services, Futura warrants the following:

(a)           the
applicable Services rendered hereunder will be performed by qualified
personnel;

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(b)           the Services performed will substantially conform to
any applicable requirements set forth in each applicable Purchase Order issued
hereunder and to the standards outlined in Exhibit A, if applicable; and

(c)           the
materials will conform to the specifications set forth in the applicable
Purchase Order for such materials and will perform as intended when utilized by
Client and/or its Customer, as the case may be.

6.2          Exclusions. Notwithstanding
anything in this Agreement to the contrary, Futura’s warranty does not cover
(a) defects or damage not caused by Futura, including, but not limited to,
damage in transit or casualty, (b) accident,
misuse or non-compliance by Client or Customer with instructions or manuals, or
(c) any alteration or other modification of any Deliverable by any person or
entity under Client’s or Customer’s control.

6.3          Remedy.

(a)           As
to any Deliverable, if Client does not furnish written notice to Futura prior
to the end of the period set forth in Section 1.2, specifying in detail that such
Deliverable has failed to satisfy the applicable requirements in any material
respects and the respects in which such Deliverable does not conform to such
requirements, then Client will be deemed to have accepted such Deliverable and,
subject to Section 6.3(c), waived all warranty claims. If requested by Futura,
Client will promptly sign and deliver to Futura an acceptable certificate
evidencing final acceptance of any Deliverable.

(b)           If Client shall give Futura a notice of non-conforming
Deliverables pursuant to subsection (a) above, Futura will use commercially
reasonable efforts to modify any non-conforming Deliverable identified by
Client in such notice, and the Deliverable will be resubmitted to the Client.
Futura’s obligations are subject to Client’s cooperation with Futura including,
in the case of modified software, assisting Futura to locate and reproduce the
non- conformity. If at any time Futura notifies Client that it is unable to
remedy any non-conforming portion of any Deliverable, the applicable Purchase
Order shall terminate as to the non- conforming Deliverable and Client may at
its option: (i) return the Deliverable and receive from Futura a refund of any
fees paid for such non-conforming Deliverable, or (ii) retain the non-conforming

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Deliverable, receive from Futura a pro-rated refund of
any fees paid under the applicable Purchase Order, and attempt to correct any
non-conformance itself or through a third party at Client’s sole expense.

(c)           Client’s
SOLE REMEDY and Futura’s ENTIRE LIABILITY in connection with non-conforming
Deliverables and/or termination of a Purchase Order shall be as stated in this
Section 6.3 and shall be limited to the amount of fees paid under any
applicable Purchase Orders that result in liability.

7.                                      LIMITATION OF LIABILITY AND REMEDIES

7.1          LIMIT ON DAMAGES. WITHOUT
LIMITING THE RESTRICTIONS OF SECTIONS 1.2, 5.1 AND 6.3, AND NOTWITHSTANDING
ANYTHING TO THE CONTRARY IN THIS
AGREEMENT, FUTURA’S LIABILITY IN THE AGGREGATE UNDER AND WITH RESPECT TO THIS
AGREEMENT AND THE PERFORMANCE OR
NONPERFORMANCE OF THIS AGREEMENT AND ANY
DELIVERABLES OR OTHER ITEMS UNDER THIS AGREEMENT (WHETHER IN TORT,
CONTRACT OR OTHERWISE AND NOTWITHSTANDING
ANY FAULT OR NEGLIGENCE) SHALL IN NO EVENT EXCEED, AS TO ANY CLAIM, IN THE AGGREGATE, THE
AMOUNT OF THE COMPENSATION ACTUALLY RECEIVED BY FUTURA UNDER THE APPLICABLE
PURCHASE ORDER.

7.2          No
Consequential Damages. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT,
IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR LOSS OF PROFITS,
INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE
DELIVERABLES OR THIS AGREEMENT EVEN IF ADVISED
OF THE POSSIBILITY THEREOF.

7.3          Exceptions to Limitations. Notwithstanding
anything herein to the contrary, the limitations on damages and liability set
forth herein shall not apply to: (i) liability arising from the gross negligence
or willful misconduct of Futura, (ii) liability under Section 5, and (iii) the
extent contrary to the applicable laws of any state having jurisdiction.

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8.                                      EMPLOYEES

8.1          No
Employee Relationship. Futura’s employees are not and shall
not be deemed to be employees of Client. Futura shall be solely responsible for
the payment of all compensation to its employees, including provisions for
employment taxes, workmen’s compensation and any similar taxes associated with
employment of Futura’s personnel. Futura’s employees shall not be entitled to
any benefits paid or made available by Client to its employees.

8.2          Non-Solicitation
Obligations. During the term hereof and for a period of
twelve (12) months following the completion of any Purchase Order, neither
Party shall, directly or indirectly, unless agreed to in writing by the other
Party, solicit for employment or employ, or accept services provided by, any
employee of the other Party who performed any work in connection with or
related to the Services, nor shall Futura solicit within the scope of Client’s
Business, without Client’s express prior written consent any Customer of Client
introduced by Infologix to Futurathat prior to such introduction Futura or its
affiliates never provided services to.

9.                                      TERM AND TERMINATION

9.1          Term.
The term (“Term”) of
this Agreement will commence on the Effective Date and will remain and continue
in effect until December 31, 2011, unless sooner terminated as provided
hereunder.

9.2          Termination.
This Agreement may be terminated by either Party (the “non-breaching Party”) upon written
notice to the other Party if any of the following events occur by or with
respect to such other Party (the “breaching Party”):
(i) the breaching Party commits a material breach of any of its obligations
hereunder and fails to cure such breach within sixty (60) days (provided,
however, that no cure period shall be provided for payment by Client under
Section 3 hereof); (ii) any insolvency of the breaching Party, any filing of a
petition in bankruptcy by or against the breaching Party, any appointment of a
receiver for the breaching Party, or any assignment for the benefit of the
breaching Party’s creditors; (iii) by Futura pursuant to Section 3.1; or (iv)
by Client for any reason or no reason upon forty-five (45) days prior written
notice to Futura.

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9.3          Termination
by Futura. In the event Futura
terminates this Agreement pursuant to Section 9.2, Client shall (i) pay Futura
a termination fee (which shall not be considered compensation under this
Agreement) equal to $700,000 payable within thirty (30) days of written notice
of termination by Futura (the “Termination Fee”)
and (ii) shall sublease (the “Sublease”)
up to 10,000 square feet at Futura’s option, commencing thirty (30) days of
notice of termination by Futura at Futura’s option of Futura’s lease for the
facility located at 515 Pennsylvania Avenue, Fort Washington, PA, as set forth
on Exhibit D hereto, for the duration of such lease, a copy of which is
attached to Exhibit D, and shall have full rights of use of such space
for Client’s business activities, subject to the terms and conditions of such
lease.

9.4          Termination
by Client. In the event Client
terminates this Agreement pursuant to Section 9.2, Client may recover its
actual direct damages, subject to the limitations set forth in Article 7
hereof. In the event Client terminates this Agreement pursuant to Section
9.2(i) or (iv), Client shall pay the Termination Fee within forty-five (45)
days of notice of termination by Client and, at Futura’s option, enter into the
Sublease, at which time (namely, the payment of the Termination Fee and the
execution of the Sublease) this Agreement shall terminate.

9.5          Survival.
In the event of
termination or upon expiration of this Agreement, Sections 3, 5, 6, 7, 8, 9,
and 10 hereof will survive and continue in full force and effect.

10.          MISCELLANEOUS

10.1        Governing
Law. This Agreement will be governed by the Commonwealth of Pennsylvania
without reference to the principles of conflict of laws.

10.2        No
Assignment. This Agreement shall not be assignable by either
Party without the prior written consent of the other Party, not to be
unreasonably withheld, except either Party may, upon prior written notice to
the other Party (but without any obligation to obtain the consent of such other
Party), assign this Agreement or any of its rights hereunder to any entity
which succeeds (by purchase, merger, operation of law or otherwise) to all or
substantially all of the capital stock, assets or business of such Party, if such
entity agrees in writing to assume and be bound by all of the obligations of
such Party under this Agreement and such corporation or entity has GAAP financial net worth as determined
under United States generally accepted

 10
 

 

accounting principles consistently applied (“GAAP”) in excess of
such Party’s GAAP financial
net worth or, with respect to Client, Client agrees to guarantee its
obligations to Futura under this Agreement and in the event of Futura’s
assignment, Futura’s successor is reasonably satisfactory to Client. This
Agreement shall be binding upon and inure to the benefit of the Parties hereto
and their respective successors and permitted assignees.

10.3        Notices.
All notices required by this Agreement will be given in
writing to the other Party and delivered by registered mail, international air
courier, facsimile, or the equivalent. Notices will be effective when received
as indicated on the facsimile, registered mail, or other delivery receipt. All
notices will be given by one Party to the other at its address stated on the
first page of this Agreement unless a change thereof previously has been given
to the Party giving the notice.

10.4        Amendments.
This Agreement may be modified only by a written amendment executed
by duly authorized officers or representatives of both Parties.

10.5        Severability.
If any provision in this Agreement is held by a court of
competent jurisdiction to be invalid, void, or unenforceable, then such
provision shall be severed from this Agreement to the extent not enforceable
and the remaining provisions will continue in full force.

10.6        Counterparts.
This Agreement may be executed in several counterparts, each
of which will be deemed an original, and all of which taken together will
constitute one single Agreement between the Parties with the same effect as if
all the signatures were upon the same instrument.

10.7        Compliance.
Except as expressly provided here, each Party shall comply at
its own expense with all applicable laws, ordinances, regulations and codes,
including the identification and procurement of required permits, certificates,
licenses, insurance, approvals and inspections in performance under any
Purchase Order.

10.8        Complete
Agreement. Upon the Effective Date, this Agreement
constitutes the complete and exclusive statement of the agreement between the
Parties and supersedes all proposals, oral or written, and all other prior or
contemporaneous communications, as well as any subsequent purchase order,
acknowledgment, quotation or other communications between

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the Parties relating to the subject matter herein,
unless specifically agreed to in writing pursuant to Section 10.4. The parties
acknowledge that they are currently working under a Services Agreement dated
May 2, 2006 (the “Existing Agreement”), and
that until the Effective Date, such Existing Agreement will govern the terms of
the parties’ relationship.

10.9        Attorney’s Fees. If
any action, at law or equity, including any action for declaratory relief, is
brought to enforce or interpret this Agreement, the prevailing party shall be
entitled to recover reasonable attorneys’ fees from the other party, in
addition to any other relief that may be awarded.

	
  FUTURA

  	
   

  	
  INFOLOGIX

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  By

  	
  /s/ Janet E Denicola

  	
   

  	
  By

  	
  /s/ David Gulian

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title

  	
  President

  	
   

  	
  Title

  	
  President /CEO

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date

  	
  6-15-06

  	
   

  	
  Date

  	
  6/22/06

  	
   

  
								

 

 12

 

EXHIBIT A

	
  PROVIDER OF

  	
   

  	
  Futura Support staff

  
	
  SERVICE:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  DEFINITION

  	
   

  	
   

  
	
  OF SERVICES:

  	
   

  	
  first level support – for the following functions:

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  A)
  Help Desk:

  
	
   

  	
   

  	
  B) Customer
  Services related to

  
	
   

  	
   

  	
  C) Customer Support of

  
	
   

  	
   

  	
  D) Spare Pools

  
	
   

  	
   

  	
  E) Imaging

  
	
   

  	
   

  	
  F) Kitting

  
	
   

  	
   

  	
  G) Repairs of

  
	
   

  	
   

  	
  H) Break/fix of

  
	
   

  	
   

  	
  I) Embedded Technology Products, Service, Warranty,
  and Repairs.

  
	
   

  	
   

  	
   

  
	
  PERFORMANCE

  	
   

  	
   

  
	
  CRITERIA:

  	
   

  	
  In order to provide optimal first level support
  service to all departments, all problem and repair calls must be received by
  the Support Desk.

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Futura Services will provide Infologix customers
  with the following support:

  
	
   

  	
   

  	
   

  
	
   

  	
  (a)

  	
   

  	
  First level problem determination where

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1. All problems will be recorded.

  
	
   

  	
   

  	
  2. Problems will be resolved or assigned to the
  appropriate specialist.

  
	
   

  	
   

  	
  3. Problems will be monitored.

  
	
   

  	
   

  	
  4. Users will be notified of commitment times and
  any problems that occur in meeting the established commitment.

  
	
   

  	
   

  	
  5. Problem resolution will be documented and available
  in report status.

  
	
   

  	
   

  	
  6. Monthly reports will be provided to Client for
  each Customer.

  
	
   

  	
   

  	
   

  
	
  RELIABILITY:

  	
   

  	
  Services will be provided between the hours of 8:30
  a.m. and 5:30 p.m eastern time., Monday through Friday, except holidays.
  During this time the Help Desk will be staffed with a minimum of two people.

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  There are two telephone numbers for placing support
  calls 1-800-328-0030 and 215-639-8899 which flow into one line into support..
  When this line is busy, calls will be forwarded to voice mail, where a
  message can be left. The Support Desk goal is a return call within five
  minutes of an urgent call. All messages left on voice mail will be confirmed
  for receipt within four hours.

  
	
   

  	
   

  	
   

  
	
  RESPONSE TIME:

  	
   

  	
  First level problem determination will be assigned
  using the following criteria:

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1.

  	
  Number of customers affected

  
	
   

  	
   

  	
  2.

  	
  Effect on business mission

  
	
   

  	
   

  	
  3.

  	
  Context of problem

  
	
   

  	
   

  	
  4.

  	
  Deadlines

  
	
   

  	
   

  	
  5.

  	
  Estimated solution time

  
	
   

  	
   

  	
  6.

  	
  Application involved

  
	
   

  	
   

  	
  7.

  	
  Frequency of problem

  
					

 

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  8.

  	
  Customer’s sense of priority

  
	
   

  	
   

  	
  9.

  	
  Customer’s commitment level

  
	
   

  	
   

  	
  10.

  	
  Availability of workaround

  
	
   

  	
   

  	
  11.

  	
  Threat to data integrity or computer security

  

 

The following table will be used internally to
prioritize calls and to give a response time commitment:

	
  Severity Level

  	
   

  	
  Definition

  	
   

  	
  Response Times

  	
   

  
	
  1. Critical

  	
   

  	
  Equipment or software non-functioning severe
  business impact

  	
   

  	
  Immediate

  	
   

  
	
  2.
  Severe

  	
   

  	
  Limited business impact not causing an immediate
  work stoppage or significant concern

  	
   

  	
  Within 4 hours

  	
   

  
	
  3. Standard

  	
   

  	
  Important issue that does not have significant
  current productivity impact and manufacturing involvement needed

  	
   

  	
  Within 6 hours

  	
   

  
	
  4. Monitor

  	
   

  	
  Resolution provided-follow up to ensure resolution is
  still operational and needs no further action

  	
   

  	
  Within 1 business day

  	
   

  
	
  5.
  Follow Up

  	
   

  	
  Replacement sent to customer follow up to see if
  received and operational

  	
   

  	
  Within 5 business days

  	
   

  

 

	
  

  	
  Account Manager:            This
  person is responsible for providing the Support Center with all relevant
  hardware and software information pursuant to their end user. All software or
  hardware related issues with vendors that cannot be resolved by the Support
  Center will be escalated to the Account Manager for resolution. This Account
  Manager will be the individual who the Support Center staff will work with on
  training needs and, reporting information needs,. The Account Manger will be
  responsible for providing any changes regarding their customer base in the
  Customer Care Gateway related to information as well has hardware and
  software modifications.

  

 

The Account Manager for InfoLogix) is: Ron Gionta

	
  PURCHASING

  	
   

  	
   

  
	
  APPROVAL:

  	
   

  	
  Following is a list of the individuals within the
  Department who have the authority to place orders with the Support Center for
  service or equipment that could generate billed back charges.

  

 

When orders are placed with the Support Center, it
will be the above contact’s responsibility to provide purchase order
information that can then be referenced on the orders. The department contact
will work with Infologix to place and confirm components on orders. If the
Support Center is not provided with the correct authorization, the order will
be placed on hold awaiting this authorization.

The clock for response time for the Support Center
will be suspended during this wait and will restart only after this information
is provided.

 14
 

 

 

	
  REPORTING:

  	
   

  	
  The Support Center will provide monthly reports to Infologix
  staff containing information on actual performance achieved, compared to
  service levels agreed on. Information will be provided on both open and
  closed requests. Infologix staff is not responsible for reporting, but
  may at their discretion audit the methods being used by the Support Center to
  gather and report performance data.

  

 

MODIFICATIONS: The agreement may be amended at any
time with mutual consent of both parties.

	
  Support Manager:

  	
   

  	
  Date:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  
	
  Infologix:

  	
   

  	
  Date:

  	
   

  	
   

  
									

 

 15
 

 

11.          ATTACHMENT I

(This is an
example)

DESKTOP SOFTWARE SUPPORTED BY XXX:

	
  Arc Info

  	
  LAN Support

  	
  PC3270

  
	
  Arcserve (Server Backup) 5.01 & 6.0

  	
  Licenser (Server)

  	
  Premise 3.14 & 3.5

  
	
  Arcview

  	
  Metaviewer 6.13

  	
  Procomm for Windows

  
	
  AutoCAD 12 & 13

  	
  McAfee/Norton Anti Virus

  	
  Rumba

  
	
  CCM 3.20

  	
  Microsoft Access 4.0 & 97

  	
  System Architect

  
	
  CD View

  	
  Microsoft Excel 97

  	
  Versa Track

  
	
  Client Access

  	
  Microsoft Outlook

  	
  Vol Magic

  
	
  Colorado Back-up

  	
  Microsoft Powerpoint 97

  	
  Windows

  
	
  Communications Manager 2.0

  	
  Microsoft Project 97

  	
  Windows/Wkgroups 3.11

  
	
  Cross Talk 16

  	
  Microsoft Word 6.0 & 97

  	
  WordPerfect/Win. 6.0

  
	
  FAX401

  	
  Microsoft Works for DOS 2.0

  	
  Windows 95

  
	
  Folders

  	
  Microsoft Works for Windows 3.0 

  	
  Windows NT 3.75 & 4.0

  

 

DESKTOP SOFTWARE CUSTOMERS MAY HAVE BUT ARE NOT
SUPPORTED BY XXX:

	
  Alclear

  	
  Mountain Tape Back-up

  
	
  Corel DRAW! 5.0

  	
  Option Finder

  
	
  Corel Ventura

  	
  Photoshop

  
	
  EPPl 7

  	
  PKWARE

  
	
  HiJaak Graphics Suite

  	
  Procom Plus 2

  
	
  HomePro

  	
  Site Survey

  
	
  Laplink

  	
  SPSS

  
	
  Lotus Freelance

  	
   

  
	
  Microsoft Publisher

  	
   

  
	
  Nan McKay (Housing Division’s Software)

  

 

 

 

 16Exhibit 10.9

AMENDMENT

This
Amendment (“Amendment”) entered into October 9,
2006, by and between Infologix, Inc., a Delaware corporation (“Client”)
and Futura Services, Inc., a Pennsylvania corporation (“Futura”).

W I T N E S S E T H:

WHEREAS,
Client and Futura entered into a Services Agreement (“Services Agreement”) dated 6/22/2006 but effective on
the Effective Date as defined in the Services Agreement;

WHEREAS,
Client and Futura desire to amend the Services Agreement.

NOW,
THEREFORE, the parties hereto, intending to be legally bound, do hereby agree
as follows.

1.             Extended Warranty Fee. For every cart subject to a
Purchase Order issued under the Services Agreement to which an extended battery
warranty (“Battery Warranty”)
is sold by Client, Futura shall receive a Fee (“Battery Warranty Fee”)
of $15.00 per year for each year of such extended warranty for
each cart sold.

2.             Futura’s Obligation. Futura’s
obligation with respect to any Battery Warranty shall be limited solely
to repairing the battery or replacing any defective battery. Futura’s
obligation with respect to any Battery Warranty shall terminate upon the
termination of the Services Agreement.

3.             Client’s Obligation. Client’s obligation with respect to any Battery Warranty shall
be to replenish the spare pool if it falls below required levels to satisfy
SLA, new technology rollout or acceptable turnaround time to end users.

4.             No Consequential Damage.  NOTWITHSTANDING
ANY OTHER PROVISION OF THIS AMENDMENT, IN NO EVENT SHALL EITHER PARTY BE LIABLE
TO THE OTHER FOR LOSS OF PROFITS, INDIRECT, SPECIAL OR CONSEQUENTIAL

 

DAMAGES ARISING
OUT OF OR RELATING TO THE DELIVERABLES UNDER THIS AMENDMENT EVEN IF ADVISED OF
THE POSSIBILITY THEREOF.

5.             Impact on Minimum Purchase Order. The parties hereto agree that any
Battery Warranty Fees shall not be counted towards the Annual Minimum Purchase.

6.             Definitions. Terms used but not defined in this Amendment shall have the
meaning set forth in the Services Agreement.

7.             Existing Agreement. This Amendment shall also amend the Existing Agreement until
the Services Agreement amended hereby becomes effective on the Effective Date.

8.             Miscellaneous. All other provisions of the Services Agreement shall remain in
full force and effect.

	
  INFOLOGIX, INC.

  	
   

  	
  FUTURA SERVICES,
  INC.

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  /s/ David Gulian

  	
   

  	
  /s/ Janet E.
  DeNicola

  
	
  , President

  	
   

  	
  , President

  
	
   

  	
   

  	
   

  
	
  ATTEST [CORPORATE SEAL]

  	
   

  	
  ATTEST
  [CORPORATE SEAL]

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  , Secretary

  	
   

  	
  , Secretary

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00114-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00114-of-00352.parquet"}]]