Document:

Exhibit 10

Exhibit 10.16

 

December 17, 2001

 

Ms. Fatima J. Reep

President, First Ticket Travel

10891

Los Alamitos Blvd

Los

Alamitos, CA 90720

 

Re:

                            First

Consulting Group (FCG) and First Ticket Travel (FTT) Letter of Agreement for

Travel Agency and Consulting Services for 2002

 

Dear

Fatima:

 

This letter confirms our discussions and

understanding regarding services to be provided by FTT to FCG during calendar

year 2002.  Effective January 1, 2002,

FTT and FCG agree as follows:

 

Travel Agency Services

 

During 2002, FTT agrees to provide on-going

travel agency services to FCG and its associates.  As full consideration for FTT’s travel agency services, FCG

agrees to the following transactional service fees to FTT:  (i) 

$25 per air or rail ticket; and (ii) $10 per person handling fee per

meeting.  Consistent with past

practices, FTT and FCG agree that (i) transaction fees will continue to be

charged to FCG associates concurrent with an associate’s travel booking

process; (ii) FTT will be paid a meeting planning fee of $250 to $350 per

meeting; (iii) for the 2002 VPDC meeting, FTT will be reimbursed for the cost

of two economy airfare tickets to Dallas, Texas.  With regard to transaction fees, FCG associates will continue to

be reimbursed for the transactional fees through FCG’s expense reimbursement

process.

 

As part of its on-going services, FTT agrees

to provide associates with quotes for two rates, lowest available fare and the

fare for the most convenient route.  In

so doing, FTT will be assisting FCG and its associates in ensuring that FCG

associates are able to continually evaluate cost of travel each time a trip is

booked.  In addition, FCG and FTT agree

to meet on a semi-annual basis to evaluate savings realized by FCG as a result

of FTT’s services.  The parties will then

discuss and agree to a savings bonus for FTT, if appropriate, to be negotiated

at the discretion of FCG.

 

Special Event Services — FCG

University

 

As you are aware, FCGU 2002 will be held in

Philadelphia, October 24-27, 2002. 

Similar to 2001, FCG will designate First Ticket Travel as FCG’s sole

travel agency service for FCGU 2002, meaning that FCG will require all

attendees to book travel and other FCGU accommodations through FTT.  As FCG’s sole travel agent for FCGU, FTT

will provide at a minimum the following services:

 

•             Provide travel agency services to approximately

1,400 FCG associates who will attend FCGU 2002.  These services will include: air, rail, and hotel reservations;

toll free phone access for FCG associates, 24-hour response time to requests.

 

•             Utilize the Conference Planning Tool on KITE® for

consolidated event, travel and hotel reservations.  Provide confirmation notices by email to all attendees 30 to 15

days prior to the event.

 

 

•             Negotiate “best available” airfare on FCG’s behalf

with major carriers to minimize FCG’s airfare costs.

 

•             Provide support and assistance to FCG through the

site contract negotiation phase.

 

•             Prepare and deliver the travel manifest as required

by FCG’s event planner, Me3 Productions.

 

•             Prepare and deliver the rooming list as required by

the host hotels, Philadelphia Marriott and Philadelphia Downtown Courtyard.

 

•             Provide onsite travel service support at FCGU 2002

starting 12 noon, Thursday 10/24/02 through 12 noon, Sunday 10/27/02.  Function as the primary point-of-contact for

FCG associates with travel or hotel questions and issues.  Coordinate with Me3 and the host hotel to

resolve issues such as room assignments and ground transportation.

 

•             Provide support and assistance to FCG through the

reconciliation of the Master Account bill.

 

As full consideration for FTT’s

services, FCG agrees to pay FTT the following fees:  (i)  $25 per air or rail

ticket; (ii) $10 per person handling fee; and (iii) a commission of

$50,000.  Consistent with the charging

practice set forth above for on-going travel agency services, FTT shall charge

the per person air, rail or ground fees concurrent with the associate’s booking

of travel.  The commission shall be

payable from upon completion of FCGU 2002. 

The parties agree that no other commissions shall be payable to FTT and

that any hotel commissions earned by FCG from the 2002 FCGU host hotels shall

be credited by such host hotels against FCG’s master account for FCGU.

 

In addition to the above

consideration, FCG will:

 

•             Provide user account access to the Conference

Planning Tool on KITE for registration and confirmation processing.

 

•             Provide a room at the FCGU 2002 host hotel for

onsite travel support, including a laser printer, a fax machine, internet

access for two computers, two telephone lines, onsite technical support from

the FCG Help Desk, and access to a copy machine.

 

•             Reimburse FTT for round trip coach-class airfare for

up to three (3) FTT staff for onsite support.

 

•             Provide twelve (12) staff room nights, and access to

all FCGU meal events for FTT staff providing onsite support.

 

FTT is responsible for

providing its own PC equipment and for any expenses incurred not listed above.

 

Consulting

Services

 

As we have discussed, FCG

continues to look at ways to improve its processes and obtain more efficient,

cost-effective services.  Given your

strong understanding of the travel services industry and the high degree of

business travel undertaken by many FCG associates, FCG believes it can benefit

greatly from maximizing its access to your knowledge and skills in this area.

 

As a result, FCG wishes to

engage FTT as a consultant to provide travel consulting services during

calendar year 2002, including the following services: (i) carrier and hotel

coordination, including negotiation of national contracts on behalf of FCG;

(ii) develop and review associate communications regarding travel policies,

offerings and practices; (iii) review and revise travel practices &

processes, using other similarly situated companies as benchmarks; and (iv)

establish programs and metrics to measure effectiveness of policies, procedures

and practices (including a quarterly progress report to

 

2

 

FCG’s CFO).  With regard to your consulting services, you

will report directly to FCG’s CFO and will provide a maximum of 40 hours of

consulting services per month.

 

In consideration of the

consulting services, FCG agrees to pay FTT a consulting fee of $3,000 per

month.  In addition, FCG will reimburse FTT

for any reasonable expenses at actual costs, as verified by receipts.  Payment of the consulting fees and any

reimbursable expenses shall be made to FTT on or before the 10th day

following month end (i.e., January consulting fees are payable on or before

February 10).  Reimbursable expenses not

submitted within 5 days of month-end shall be paid in the following month’s

reimbursement.

 

General

 

The terms of this letter shall

be effective for the period beginning January 1, 2002 and ending December 31,

2002. The engagement outlined in this letter may only be terminated by mutual

written agreement of the parties or for cause (i.e., a failure to perform by

FTT or non-payment by FCG).  Any

termination for cause requires 30 days advance written notice of default from

one party to the other party and the termination shall be effective only if the

defaulting party has not cured the default. 

This letter can only be amended by mutual written agreement of the

parties.

 

Fatima, I look forward to

working with FTT in 2002.  If you are in

agreement with the engagement terms set forth in this letter, please

acknowledge FTT’s acceptance of this engagement below.

 

Sincerely,

 

Walter J. McBride

Executive Vice President and

Chief Financial Officer

 

ACKNOWLEDGED:

 

 

	

  /s/ Fatima

  J. Reep

  	

   

  
	

  Fatima J. Reep

  	

   

  
	

  President — First Ticket Travel

  	

   

  

 

3[LETTER HEAD OF NICHOL CLINICAL TECHNOLOGIES CORPORATION]

Exhibit 10.17

 

[LETTER HEAD OF NCTC]

 

Consulting Agreement

 

Effective January 1, 2002, FCG

CSI, Inc. d/b/a First Consulting Group (“CLIENT”), having an address at 575

East Swedesford Road, Wayne, Pennsylvania 19087, and Nichol Clinical

Technologies Corp (“NCTC”) having an address at 247 B Forest Avenue, Laguna

Beach, California 92651 agree to the following terms and conditions under which

NCTC has agreed to provide CLIENT with services as described below.

 

1.                                      Scope

of Work.

The services

performed by NCTC for CLIENT’s Life Sciences business unit pursuant to this

Agreement shall generally be in the field of Strategic Sales Services as may be

more specifically defined by mutual agreement of the parties from time to time

to time (the “SERVICES”)

 

2.                                      Compensation

It is further

understood and agreed that CLIENT shall pay NCTC for SERVICES actually

requested by and provide to CLIENT at the rate of $2,500 per day (RATE) for a

minimum of 4 days per month (RETAINER), bitled in 1/2 day increments (minimum

of 4 hours per 1/2 day).  In addition,

administrative overhead will be paid at the rate of 17.5% ($1750 per month

based on the minimum of 4 days per month) of the base retainer.  If the CLIENT requests fewer hours than

covered in the RETAINER, the RETAINER will not be refundable or credited to

CLIENT’s account unless expressly agreed to by both parties.

 

When necessary

NCTC may provide SERVICES at a location away from the metropolitan area of

NCTC’s regular place of business. 

CLIENT will reimburse at actual cost (as supported by receipts) NCTC for

reasonable travel and living expenses incurred by NCTC.

 

Payment of

fees and expense to NCTC shall be due and payable on the 15th of each month in

following a billable month.  NCTC shall

provide invoices for monthly fees and any reimbursable expenses within 5

business days following month end.

 

3.                                      Manner

of Performance

NCTC

represents that it has the requisite expertise, ability and legal right to

render the SERVICES, and will perform the SERVICES in an efficient manner and

in accordance with the terms of this Agreement.  NCTC will abide by all laws, rules and regulations that apply to

the performance of the SERVICES. NCTC is an independent contractor, and shall

not be considered an employee of CLIENT.

 

4.                                      Mutual

Non-disclosure of Confidential Information

The disclosing

party agrees to mark all written information deemed confidential and

proprletary as “Confidential Information”, and to provide a written

representation of any orally or visually presented confidential and proprietary

information, properly marked as being “Confidential Information”, within thirty

(30) days of disclosure of such information to the other party.

 

The Receiving

Party agrees to make reasonable efforts to ensure that neither it nor any of

its subsidiaries, divisions, employees, agents, independent contractors, or

other persons or organizations over which it has control, will directly or

indirectly use any Confidential Information which is marked “Confidential

Information” for any purpose not associated with its evaluation, or disseminate

or disclose any of the “Confidential Information” to any person or persons who

are not employees or consultants of the Receiving Party, or to any persons who

do not need to have knowledge of such information in the course of their

employment with the Receiving Party, without the express written consent of the

Disclosing Party, for a period of three (3) years from receipt thereof.

 

 

247 B Forest Avenue

Laguna Beach, CA 92651

 

	

  Phone:

  	

   949-497-2636

  
	

  Fax:

  	

   949-203-8799

  
	

  Email:

  	

  hatcheyte@yahoo.com

  

 

 

The Party's

obligations under this Agreement shall not apply to any information which:

 

•           Is or becomes publicly know without the

wrongful act or breach of this Agreement by the Receiving Party;

 

•                                          Is

independently developed by the Receiving Party without the benefit of the

disclosed Confidential Information, or is already known to the Receiving Party

at the time of disclosure;

 

•                                          Is

rightfully received by the Receiving Party from a third party who is not under

any obligation of confidentiality to the Disclosing Party; or

 

•                                          Is

disclosed by the Receiving Party with the written approval of the Disclosing

Party.

 

5.                                      Conflicts

of Interest

NCTC represents that it has advised CLIENT prior to the date of signing

this Agreement of any relationship with competitors of CLIENT, which would

present a conflict of interest with the SERVICES, or which would prevent NCTC

from carrying out the terms of this Agreement NCTC agrees to advise CLIENT of

any such relationships that arise during the term of this Agreement.

 

6.                                      Indemnification

NCTC agrees to

indemnify and hold CLIENT harmless for any injury occurring to the property or

person of NCTC as a result of NCTC's performance of SERVICES under this

Agreement, except to the extent that said injury has occurred because of the

gross negligence of CLIENT.

 

7.                                      Term

The Initial

term of this Agreement is 6 months, ending on June 30, 2002.  Either party may terminate this Agreement

for cause (i.e., NCTC's nonperformance or CLIENT failure to pay amounts due and

owing under this Agreement) on 15 days advance written notice; provided that

such termination shall only be effective if the cause for termination in not

cured by the defaulting party prior to the expiration of the 15-day notice

period.

 

8.                                      General

This Agreement

supersedes all prior agreements and understandings between the parties.  This Agreement may not be changed or

terminated orally by or on behalf of either party. This Agreement shall be

constructed according to the law of California.

 

9.                                      Severabillty

if any of the

provisions of this Agreement are void or unenforceable, the remaining

provisions shall nevertheless be effective, the intent being to effectuate this

Agreement to the fullest extent possible.

 

AGREED;

 

	

  Nichol Clinical Technologies Corp

  	

  FCG CSI, inc. d/b/a First Consulting Group

  	 

	

   

  	

   

  	 

	

  /s/ F.

  Richard Nichol

  	

   

  	

   

  	

   

  	 

	

  By:

  	

   F. Richard Nichol

  	

  By:

  	

   Rick Riegel

  
	

  Title:

  	

   Principal

  	

  Title:

  	

   Executive Vice President

  	 

	

   

  	

   

  	 

	

  Date:

  	

   

  	

   

  	

  Date:

  	

   

  	

   

  	 

										

247 B Forest Avenue

Laguna Beach, CA 92651

 

	

  Phone:

  	

   949-497-2636

  
	

  Fax:

  	

   949-203-8799

  
	

  Email:

  	

  hatcheyte@yahoo.com

  

 

2

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