Document:

Third Amendment to the Processing and Production Services Agreement

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and 
 the Redacted Material has been separately filed with the Commission,” and places where
information has 
 been redacted have been marked with (***). 

EXHIBIT 10.24D 
 THIRD AMENDMENT 
 TO THE 

PROCESSING AND PRODUCTION SERVICES AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

TIME WARNER CABLE INC. 

This Third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and
Time Warner Cable Inc. (“TWC”). CSG and TWC entered into a certain Processing and Production Services Agreement executed on June 18, 2003, as subsequently amended by the First Amendment dated June 14, 2004, the Letter
Agreement dated June 29, 2006 and the Second Amendment dated November 3, 2008 (collectively, the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defied term but not defined in
this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended
by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

CSG and TWC agree as follows as of the Effective Date: 
  

	1.	Section 14, Intellectual Property; Infringement Indemnity and Indemnification Procedures, of the Agreement is modified by adding new subsections (e),
(f) and (g), as follows: 

 “(e) If any action, suit or proceeding is instituted
against CSG based upon a claim that any intellectual property of Client used by CSG in the form furnished and manner approved by Client and otherwise in conformity with the terms of this Agreement and any statement of work hereunder
(“SOW”) infringes a copyright, trademark, trade secret or U.S. patent or any other intellectual property of a third party, then Client shall indemnify, defend (including, without limitation, by making any interim payment necessary for
appeal) and hold CSG and CSG’s Related Parties harmless, at Client’s sole expense, and pay the damages and costs finally awarded against CSG and/or its Related Parties in the infringement action or any settlement amount approved by Client,
but only if CSG complies with the indemnification procedures set forth in subparagraph (d) of this Section 14. 
 (f) TWC Marks. CSG agrees that it shall not make use of any corporate names, trade names, logos, product/service identifiers, trademarks and/or service marks owned or licensed by Client (the
“TWC Marks”) except as expressly approved in writing, in advance, by Client. All such approvals granted by Client shall (i) be valid solely during the term specified by Client, (ii) be limited to the specific purpose for
which approval was sought and received (to the extent reasonably required in connection with CSG’s performance under this Agreement and/or any SOW), and (iii) be deemed a limited, non-exclusive, non-transferable, revocable right and
license, without right to sublicense, to use the TWC Marks designated by Client for the approved use, which right and license shall terminate and revert to Client contemporaneously with the earliest of the expiration or earlier termination of the
term of the licensed TWC Marks as specified by Client, the expiration of this Agreement, or upon any earlier termination of the Agreement by Client in accordance with the terms of the Agreement. All such uses shall be in accordance with the
reasonable procedures and guidelines provided by Client to CSG from time to time. CSG shall abide by all applicable laws and regulations with respect to the TWC Marks. CSG agrees that it shall not bring any legal action or claim that challenges the
TWC Marks licensed to CSG for use in connection with this Agreement and/or any SOW in any forum, provided, however, the foregoing is not intended to prevent 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 
CSG from defending, or in any manner limit CSG’s ability to defend, itself against any third party claims for infringement based on the TWC Marks brought against CSG. Further, CSG shall use
reasonable efforts to avoid registering on its own behalf any confusingly similar trade names, trademarks, insignia, or domain names in any jurisdiction. As between the parties, Client shall be and remain the owner of all right, title and interest
in and to all TWC Marks, along with any goodwill associated therewith, and all intellectual property rights in any of the TWC Marks licensed to CSG for its use in connection with this Agreement and/or any SOW, and CSG hereby assigns to Client all
right, title and interest CSG may be deemed to have therein. Without limiting the foregoing, all goodwill arising from CSG’s use of any TWC Marks licensed to CSG for use in connection with this Agreement and/or any SOW shall, as between the
parties hereunder, inure to the benefit of Client and its applicable licensors. All rights not expressly granted by Client are reserved. No implied licenses are granted by the terms of this Agreement and/or any SOW and no license rights with respect
to any TWC Marks shall be created by implication or estoppel. 
 (g) TWC Design Look and Feel:

  

	 	(1)	Except as provided in Section 14(g)(2), “TWC Design Look and Feel” means (i) the composite design (or “theme”) of any statement designs
provided by Client on or after the Effective Date of the Third Amendment to this Agreement (CSG Document #2308161) or as described in the Statement of Work entitled “Conversion Services for full Color Printing and Mailing” (CSG Document
#2305966), whether in draft or final form, (ii) any enhancements, modifications and/or updates thereto whether provided by Client and/or otherwise developed in connection with this Agreement and whether in draft or final form, and
(iii) all intellectual property rights therein, if any. TWC Design Look and Feel may include such elements as graphics, text, headings, borders, pictures, bullets, colors, shapes layouts, styles (fonts) and typefaces to the extent not excluded
under Section 14(g)(2). 

  

	 	(2)	TWC Design Look and Feel shall not mean elements that (i) are general or generic in nature, (ii) are used by CSG and/or any third party on behalf of CSG
separate and apart from the totality of the TWC Design Look and Feel, (iii) constitute tools, materials, methodologies, templates, know-how, designs and all updates, modifications, enhancement and derivative works thereof that are of general
application and used or usable generally by CSG in the provision of services to its customers that are not specific and unique to the TWC Design Look and Feel (collectively, the “General Tools”), (iv) constitute the features
and/or components of the TWC Design Look and Feel contributed by CSG through the use of the General Tools (“CSG Components”), or (v) constitute computer software developed and/or utilized by CSG in conjunction with the CSG
Services under this Agreement and/or any SOW, and all updates, modifications, enhancements and derivative works of such software and all copies thereof (the “CSG Software”). For avoidance of doubt, the CSG Software excludes any
software provided to CSG by Client and developed by Client or by a third party for such Client, where title to such software vests in such Client or is licensed to such Client as provided in Section 14(a) of this Agreement.

  

	 	(3)	CSG hereby acknowledges and agrees that the TWC Design Look and Feel shall be owned by, and the exclusive property of, Client. CSG shall use such TWC Design Look and
Feel solely in connection with performing its obligations under this Agreement. All rights not expressly granted by Client are reserved. CSG acknowledges and agrees that no implied licenses are granted by Client hereunder with respect to the TWC
Design Look and Feel and no license rights with respect to any TWC Design Look and Feel shall be created by implication or estoppel. 

  

	 	(4)	 Client hereby grants to CSG a non-exclusive, non-transferable, royalty-free, license (without right to sub-license) to use the TWC Design Look and Feel
solely for the purpose of performing the Services and providing any deliverables under this Agreement and/or any SOW. CSG agrees that it shall not disclose or suggest to any of its other

  
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customers, the TWC Design Look and Feel. For purposes of illustration and without limiting the foregoing, neither CSG nor any third party on behalf of CSG shall use or replicate the TWC Design
Look and Feel for any other customer of CSG. 

  

	 	(5)	Notwithstanding anything in this Agreement to the contrary, but subject to the limitations set forth in Sections 14(g)(5)(y) and 14(g)(5)(z), CSG agrees that CSG shall
not (i) incorporate into the bill statements of any of its customers other than Client, any of the four (4) features and/or components described in Exhibit A attached hereto (the “TWC Elements”), and/or
(ii) disclose or suggest to, or make available to, any of its other customers, any of the TWC Elements. The foregoing Sections 14(g)(5)(i) and 14(g)(5)(ii), (y) shall not, in response to the independent request of any other customer of
CSG, restrict CSG from independently creating and developing any features and/or components that are the same or substantially similar to the TWC Elements without reference to or use of the TWC Elements and/or the underlying creative and development
information of CSG and TWC and/or of TWC which was utilized in creating and developing such TWC Elements, and (z) shall not apply to any features and/or components that are the same or substantially similar to the TWC Elements that CSG may have
placed into production for, or delivered to, any other CSG customer, or that CSG independently developed, prior the Effective Date as evidenced and verified by contemporaneous written records. 

 

	 	(6)	Notwithstanding anything in this Agreement to the contrary, to the extent CSG contributes or utilizes any CSG Components and/or General Tools in the creation or
development of the TWC Design Look and Feel, Client shall be entitled to replicate or have replicated the TWC Design Look and Feel without restriction. For avoidance of doubt, nothing contained in this Agreement shall be construed to prohibit Client
and/or its third parties from replicating any elements of the Client statements, including without limitation, designs as described in Section 14(g)(1), and CSG hereby acknowledges and agrees that Client and/or its third parties may, without
restriction replicate any elements of the Client statements, including without limitation, designs as described in Section 14(g)(1) (e.g., look and feel, functions and features, components, etc.). The foregoing shall survive the expiration
and/or termination of the Agreement.” 

  

	2.	Section 19.8, Notices, of the Agreement is hereby modified by deleting all address information that follows the last sentence of the paragraph and adding the
following new address information: 

 “If to CSG: 

CSG Systems, Inc. 
 ***** ***** ******* ****
 ***** ** ***** 

Attn: **** ********** ******* ********** ************ 
 With a required copy to: 
 CSG Systems, Inc. 

**** ****** ****** 
 ********** ** ***** 
 Attn: ******* ******* 

If to TWC: 
 Time Warner Cable 
 **** ******** ********* ***** 

********** ** ***** 
 Attn: *** ******** 

  
 3 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 With a required copy to: 

Time Warner Cable 
 ** ******** ****** 
 *** ***** *** **** ***** 

Attn: ******* ******* 
 If to any other Client: 
 At the address set forth for such Client in the
applicable Affiliate Addendum (with a required copy to TWC as set forth above).” 
 This Amendment is executed as of the Effective Date.

  

					
	TIME WARNER CABLE INC. (“TWC”)	 		 	CSG SYSTEMS, INC. (“CSG”)
			
	By: /s/ James Jeffcoat	 		 	By: /s/ Michael J. Henderson
			
	Name: James Jeffcoat	 		 	Name: Michael J. Henderson
			
	Title: Senior Vice President	 		 	Title: EVP Sales & Marketing
			
	Date: June 3, 2011	 		 	Date: 6/9/11

  
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 Exhibit A 

TWC Elements 
 1.
“*** *****” ***** ****** *** ** *****; 
 2. ******** ** ******* *** ******* ******* ** *** ****** ** *** **** ****** **** **** ** ***
******* ****; 
 3. ******** ***** ***** ********* *** **** ****** **** * ***** **** ** ****** *********; *** 

4. ********** ******** ******** ********* ******** ***** ****** ** *********. 

  
 5Fifty-First Amendment of the CSG Master Subscriber Management System Agreement

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and 
 the Redacted Material has been separately filed with the Commission,” and places where
information has 
 been redacted have been marked with (***). 

EXHIBIT 10.24E 
 FIFTY-FIRST AMENDMENT 
 OF THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

TIME WARNER CABLE INC. 

This Fifty-first Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and
Time Warner Cable Inc. (“TWC”). CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003, and effective as of April 1, 2003, as amended (the “Agreement”), and
now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this
Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect
according to their terms. 
 CSG and TWC agree to the following as of the Effective Date (as defined below): 

 

	1.	TWC purchased CSG SmartLink® BOS (“SLBOS”) per the Seventh Amendment, effective as of April 19 2004 (CSG document no. 1996685), as amended by the
Twenty-Second Amendment to also include CSG Event Notification Interface (“ENI”), effective as of March 31, 2006 (CSG document no. 2283425) (collectively, “SLBOS/ENI Amendment”), for a capacity of up ** ****** ********
***,**** ********** *** ************ *** **** *** ** ** *** ******* ***,***,**** ***** ************ *** *****, *** ** ** ****** ******** ***,**** *** ************ *** **** *** ** ** * ***** ** *** ******* ***,***,**** *** ************ *** ***** (the
“Capacity License”). Under the SLBOS/ENI Amendment, *** **** *** ** ******* *** *** ********** **** ******** ******* **** ******* *** *** ** *** ******** **** ** *** ********* ****** ***** *** ** ******** ******** *** ******** *** ***
******* ******** ***. Customers’ license to SLBOS and ENI is hereby extended through the duration of any extended term of the Agreement and the Termination Assistance Period, and the pricing for SLBOS and ENI transactions set forth below
applies during the existing Term and any extended term of the Agreement as well as the Termination Assistance Period. 

 The SLBOS and ENI Interfaces fees set forth in Schedule F (Section II.D under “CSG Services”) (amended by the SLBOS/ENI Amendment) shall be deleted in its entirety and replaced with
the CSG SmartLink® BOS and CSG Event Notification Interfaces fee schedule provided below. 
 CSG SmartLink® BOS
and CSG Event Notification Interfaces (Note 7) 
  

							
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee	 
	 A. ************ *** *****-** ***** **
	  	*** *******	  	 	*****	  
	 B. ********* *********** *** ********* ******** ***** **
	  	*** *******	  	 	*****	  
	 C. ********* ************* ******** *** ***-********* ***** ***** ************ **** ************** *****
**
	  	*** *******	  	 	*****	  
	 D. ***** **** ***** ** ************ *** ****** *“***”* ***** ** ***** **
	  		  			
	 1. ********** ***** *********** ** ** *** ****
	  	*******	  	 	****,***.**	  
	 2. **********, *** *** **** *********** ****
	  	*******	  	 	**,***.**	  
	 E. *** **** **** ****** ***** **
	  		  			
	 1. ********** ******** ** ** ** *** ******* ***,***,**** *** ************ *** *****
	  	*******	  	 
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***** ****	  
  

 **** *: ************ *** *****-** ********. *** ************ *** *****-** ******** *** ***
********** **** ***** ** *** ***** ** * ******** ****** **** ********* ** ****. 
 **** *: ********* *********** ***
********* ********. ***** ******* ** ********* *********** ******** *** ********* ******** ********* ** * ******** ** ******** ** *** ****** **** *********** ** * ********’* ***** ***** ************. *** ********* *********** ******** ***
********* ******** *** *** ********** **** ***** ** *** ***** ** * ******** ****** **** ********* ** ****. 

  
 1 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 **** *: ********* ************* ******** *** ***-********* *** ** ***** *****
************. *** **********, ************ ** * ******** ******* *** ********* *** ********* *** ********** *** *** *** *** ***** ************ ***, **** ** ********* ** *** ***** ** *********** ** **** ********** **** **********. *** *********
************* ******** *** *** ********** **** ***** ** *** ***** ** * ******** ****** **** ********* ** ****. *** **** *** ***** ***** *** ********* ************* ** *** ******* *** ********* ******** **** *** ** ********* ** * ******** ** ********
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****. 
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******** *******, *** ******* ***** *** ************ *** ******** ****** *** **** * ****** ** **** *** ********* **** *** **** ** *** ***** *** ****** ** *** ****-****** ******* **** ** ******** ** ****** * **** ** ******* **** ******** ****
“********* *** *********** ****”*. *** ***** ******* * **** ** *** ********* *********** **** ** *** ** ***** **** *** ***** ******** *** ** *** ***** *********** ********* *** *** ** *** ******** *******. *** ****** *** ***** ** ***
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********* *****. 
 **** *: *** ****** ************ **** ******* ** ******* ************ ***** **** ***** **** ******
*********. *** ****** ******** **** ** ********** **** :** ** :** **** **** **.*., **** **:** ** **:***. ****** *** *** *** **** ******, *** ***** ****** ** ************ **** ** ******* *** **** ** ******* ** ***** ******** *** ******* * *,**** **
****** *** ****** *** ***********. 
 **** *: *** ************* ********, ** ** * ***** ** *** ******* ***,***,**** ***
************ *** ***** ***** ** ******** ****** *** ***** **** *** ***’* ***** ** *** ***** *** ******** ******* ****** ******* ***** *********** ** *** ***** ********* *********** ******* *** ***** ************ ************, *** ***** ******
*** ** **** ***** *** *** ******* ***** ** *********** **** ** **** ***** ** ********* *** ********* ******** *** ********* *** ******* ***,***,**** *** ************ *** ***** *** *** ********** ****. ** ***** ** * ****** ** ***** *** ***********
****** **** **** **** *** **** **** ***** ******** ***,**** **** **** *** ************, *** ***** ****** *** ** **** ***** *** *** ******* ***** ** ******** ******* ** **** ***** *** ****** **, *** ********** ** *******, ***** **** **** ****
************ *** ****** ******. *** *** ********* ** *****, *** ***** ********** ** **** **** * ***************, *** ************ ***** ** ******** ** **** *** ******; *.*., ************ *** *****. 

**** *: *** *** *** *****, *** *** ********* ** *****, **** *** **** *** ***** ***** ** *** ******* *********** ** ********* *** **
***** ************ ************ ** ***. *******, *** *** ******** * ******** ******* *** ********* *** *** ***** ************ ** * ********** ******** ********* ** *** ************* ********* ********, ******* ** ***** *** ********** ***** ** * ***
**** ******* ** *** **** *** ***** ***** ***** ** ***’* *********** *******, *** *** ***** ******* *** ******** *** **** **** ** ****** ** **** *********. 
  

	2.	On or before the ***** ***** ******** *** of each ***** CSG shall provide to TWC a usage report with respect to SLBOS and ENI transactions, ******** *** ***** ****
*****, setting forth: 

 (a) With respect to SLBOS transactions: *** *** ****** ************ ** **** ***
****** **** ***** *** *** **** ** *** ** **** **** *********** *** * **** ******* *** ******* ****** *********** ** **** *** ****** **** *****; and 
 (b) With respect to ENI transactions: *** ***** ******* *** ************, *** ****** ** *** ************ *** **** ** **** *** ****** **** *****, *** * **** ******* *** ******* ****** ****** ** ***
************ ** **** *** ****** **** *****. 
 Each of the above reports shall be broken down by ***** ****** **.

  

	3.	For clarification purposes, the monthly Processing Level *********** ** ** *** ******* ***** **** *** ** ****,***.**, ****** ** ******* *.* ** *** ***** *****, *****
***** ***** ******** ********* ******* *, ****, *** *** **** ***** ********** ******* *** **** ** *** *********; ********, *******, **** *** ******* ****** ***** *** ** ******** ** *** ******** ** **** ********* **** ******* ** **** ** ****,***.**.
*** ******* ******** ********* **** ******* ** ******** **** **** ****** ****,***.** ** *** ********* ***** ** ******** *** ******** ** ***, ******* ******** ** ******** ******** ** ******* *.* ** *** *********, ** ** ***** ******* *, ****.

  

	4.	Each party hereby unconditionally and irrevocably fully and forever releases the other and its Related Parties from any claims, including fees for excess capacity
usage, potential claims due to outages, response times, or other payment or performance obligations of either party for any claims relating to SLBOS, except for a claim of infringement or Customer’s breach of Section 2.5 of the Agreement,
prior to January 1, 2011. 

  
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	5.	Interface Availability. Schedule K is hereby amended as follows: 

 (a) New subparagraphs (a)(x) is inserted as follows: 
 (x)
***** *********. *** ***** ********* ***** ** ***** *********** *** ********* ** *** ********** *********** *** *********’ *** ** **** **** ******-**** ******* ***** ** *** ****, ******** ** * ******* *****, ********* ********* ********
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**** ** *******. *** ******* ** ******* *********** **** ******* ** *** ***** ********* ***** *** *****, ** ********** ******, *** ******* ******* ** *** ******** ***/** ********* ****** ******** *********** *** *** ***** *********. ** *** ***** ***
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***** *** ****. *** ******** ** **** ********* ***, “***** ***********” **** **** **** *** ***** ********* **** ****** *** ******* *** ** *********’ ***** ********* ************. 

(b) New subparagraphs (b)(iii)(E) is inserted as follows: 
 (E). ******** *** *********** ******** ** ******. ** *** **** *** **** *** *********** ******** *** ***** ** ************ ****** **** ******* ** **** *****, *** ***** ** ****** ** *** **** ***
********* **** ****** ******* ******** **, **** *** ***** ******** **** ********** ******* *** *** ** *** ******** **** ** *** ********* *** *** ******** **** ** *** ********* *** *********** ********** ******, ** *******: 

 

					
	 ********** ** ******** ****
	  	******	 
	 *****
	  	 	***,***.**	  
	 ******
	  	 	***,***.**	  
	 ***** *** *** ********** ***********
	  	 	****,***.**	  

  

	6.	CSG shall provide support for versions of each of the SLBOS interface and the ENI (each, an Interface”) for a minimum of eighteen (18) months, or the
current and most recent two (2) versions of each Interface as measured by the numeral immediately to the right of the decimal (e.g., x.y where “y” is the point of measure), whichever amount of time is greater (the foregoing,
“Supported Interface Versions”). If TWC desires to continue maintenance coverage for the version of such Interface in use by Customers, TWC shall be required, subject to CSG’s compliance with the notice provisions set forth in
Section 2.4, to periodically upgrade its production version of the Interface so as to utilize a Supported Interface Version and, thereby, ensure CSG’s ability to support TWC’s version of the Interface. 

 

	7.	For the avoidance of doubt, Customers may disclose the Interfaces to third party vendors for the purpose of creating or facilitating the interface of third party
products used or to be used by Customers with CSG’s CCS® / ACP system via the Interfaces; provided, however, that such disclosure is pursuant to the confidentiality obligations set forth in Section 10 of the Agreement. 

 All terms and conditions of the Agreement not modified by this Amendment shall continue in full force and effect.

  
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 THIS AMENDMENT is executed and effective as of the day and year last signed below
(“Effective Date”). 
  

			
	TIME WARNER CABLE INC. (“TWC”)	 	CSG SYSTEMS, INC. (“CSG”)
		
	By: /s/ Michael Lajoie	 	By: /s/ Joseph T. Ruble
		
	Name: Michael Lajoie	 	Name: Joseph T. ruble
		
	Title: Executive Vice President	 	Title: EVP, CAO & General Counsel
		
	Date: June 27, 2011	 	Date: 6-29-11

  
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