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                                                                   EXHIBIT 10.14

                      SECOND AMENDED AND RESTATED AGREEMENT
                      CONCERNING TERMINATION OF EMPLOYMENT,
                        SEVERANCE PAY AND RELATED MATTERS

     This Amended and Restated Agreement Concerning Termination of Employment,
Severance Pay and Related Matters (this "Agreement") is made as of October 11,
2001 (the "Effective Date") by and between FairMarket, Inc., a Delaware
corporation with its headquarters located in Woburn, Massachusetts
("FairMarket"), and Janet Smith ("Executive") for the purpose of amending and
restating the October 11, 2001 Amended and Restated Agreement Concerning
Termination of Employment, Severance Pay and Related Matters previously entered
into between FairMarket and Executive. In consideration of the mutual covenants
contained in this Agreement, FairMarket and Executive agree as follows:

     WHEREAS, FairMarket desires to employ Executive and Executive desires to be
employed by FairMarket; and

     WHEREAS, Executive and FairMarket desire to reach an amicable resolution of
any matters relating to any future termination of Executive's employment.

     1. RIGHT TO TERMINATE EMPLOYMENT. FairMarket and Executive agree that
Executive is employed at-will and that either party may terminate the employment
relationship at any time, for any reason or no reason, subject to the terms of
this Agreement.

     2. TERMINATION AND TERMINATION BENEFITS. Executive's employment with
FairMarket and its subsidiaries shall terminate under the circumstances and with
the effect set forth in this Section 2.

         a. TERMINATION BY FAIRMARKET FOR CAUSE. Executive's employment with
FairMarket and its subsidiaries may be terminated for cause without liability on
the part of FairMarket and its subsidiaries effective immediately upon written
notice by FairMarket to Executive. Upon the giving of notice of termination of
Executive's employment pursuant to this Section, FairMarket and its subsidiaries
shall have no further obligation or liability to Executive, except as
specifically set forth in Section 2(e) below. For purposes of this Agreement,
the following shall constitute "cause" for such termination:

               i. any material breach by Executive of any provision of this
          Agreement or of any other agreement between Executive and FairMarket,
          including without limitation any agreement referred to in this
          Agreement;

               ii. the commission of, conviction of or plea of nolo contendere
          by Executive to (A) a felony or (B) a misdemeanor involving moral
          turpitude, deceit, dishonesty or fraud;

               iii. any other materially dishonest act or statement of Executive
          or insubordination of Executive with respect to FairMarket or any of
          its affiliates; or

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               iv. any material misconduct, willful or deliberate
          non-performance or gross negligence in the performance (other than by
          reason of disability, as determined by FairMarket) by Executive of any
          of Executive's duties and responsibilities to FairMarket or any of its
          affiliates or otherwise with respect to FairMarket or any of its
          affiliates.

For purposes of this Agreement, no act, or failure to act, on Executive's part
shall be considered "willful" unless such act, or failure to act, was without
reasonable belief that Executive's action or omission was in the best interest
of FairMarket.

         b. TERMINATION BY EXECUTIVE. Executive's employment with FairMarket and
its subsidiaries may be terminated by Executive by written notice to the Chief
Executive Officer of FairMarket at least thirty (30) days prior to such
termination. After receiving written notice, FairMarket shall have the right in
its sole discretion to accelerate the timing of such termination by Executive,
and such acceleration shall not affect the treatment of such termination as a
termination by Executive pursuant to this Section 2(b). Upon the termination of
Executive's employment pursuant to this Section, FairMarket and its subsidiaries
shall have no further obligation or liability to Executive, except as
specifically set forth in Section 2(e) below.

         c. TERMINATION BY FAIRMARKET WITHOUT CAUSE. FairMarket may terminate
Executive's employment with FairMarket and its subsidiaries without cause by
written notice by FairMarket to Executive. If such termination occurs before or
after a Change of Control Period (as defined in Section 2(f) below), then
Executive shall receive only the termination benefits set forth in Section 2(e)
below, subject in the case of Section 2(e)(ii) to compliance by Executive with
the provisions of that Section. If such termination occurs during a Change of
Control Period, then Executive shall receive only the termination benefits
specified in Sections 2(e)(i) and 2(f) below, subject in the case of Section
2(f) to compliance by Executive with the provisions of that Section.

         d. TERMINATION BY EXECUTIVE FOR GOOD REASON. Before and after a Change
of Control Period, subject to FairMarket's notice and opportunity to cure
pursuant to this Section 2(d), Executive may terminate Executive's employment
with FairMarket and its subsidiaries for Good Reason and receive only the
termination benefits specified in Section 2(e) below, subject in the case of
Section 2(e)(ii) to compliance by Executive with the provisions of that Section.
During a Change of Control Period, Executive may terminate Executive's
employment with FairMarket and its subsidiaries for Good Reason and receive only
the termination benefits specified in Sections 2(e)(i) and 2(f) below, subject
in the case of Section 2(f) to compliance by Executive with the provisions of
that Section.

         For purposes of this Agreement, "Good Reason" shall mean:

               i. a substantial adverse change or diminution in the substantive
          nature or scope of Executive's responsibilities, authority, powers,
          functions and duties; provided, however, that any failure of
          FairMarket to continue Executive in the position of director, officer
          or employee of any of its subsidiaries or other affiliates and any
          diminution of the business of FairMarket or any of its affiliates,
          including without limitation the sale or

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          transfer of any or all of the assets of FairMarket or any of its
          affiliates, shall not constitute "Good Reason";

               ii. a reduction in Executive's annual base salary of more than
          15%, except for an across-the-board salary reduction similarly
          affecting all or substantially all employees, or any material failure
          of FairMarket to provide Executive with such other material employee
          benefits to which Executive is entitled, except for an
          across-the-board change in benefits affecting all or substantially all
          employees; or

               iii. the relocation of the offices at which Executive is
          principally employed to a location more than 50 miles from such
          offices without Executive's consent.

If such termination occurs other than during a Change of Control Period by
reason of any of the events listed above in this Section 2(d), Executive shall
provide FairMarket with at least thirty (30) days' notice and opportunity to
cure such events and shall not be entitled to benefits pursuant to Section
2(e)(ii) below unless FairMarket fails to cure within such 30-day period.

         e.   CERTAIN TERMINATION BENEFITS.

               i. In the event of the termination of Executive's employment
          pursuant to any provision of this Agreement, then no later than the
          next payroll date following the date of termination of Executive's
          employment for any reason, FairMarket shall pay Executive for all
          salary and vacation time accrued as of such date of termination.
          Except as otherwise specifically provided in any compensation and
          benefit programs in which Executive participated, all compensation and
          benefits payable to Executive shall terminate on the date of
          termination of Executive's employment.

               ii. Notwithstanding the foregoing, in the event of termination of
          Executive's employment with FairMarket pursuant to Section 2(c) or (d)
          above (other than during a Change of Control Period, in which case the
          provisions of Section 2(f) shall apply), FairMarket shall provide to
          Executive the following termination benefits, provided that Executive
          executes a General Release (as defined in Section 2(g) below) and, if
          a revocation period is provided in the General Release, does not
          revoke the same within the period stated in the General Release, and
          subject to Section 3 below:

                    A. a continuation of Executive's base salary at the rate
               then in effect for a period following the date of termination of
               employment equal to the longer of (I) six (6) months; or (II) the
               longest period of salary continuation agreed to be paid with
               respect to a post-termination period (other than with respect to
               a termination during a Change of Control Period) in the event of
               a termination of employment without "cause" pursuant to any
               otherwise similar agreement with any executive officer of
               FairMarket as an inducement to such officer to be employed by or
               to continue employment with FairMarket, provided that both: (a)
               such agreement is entered into after the Effective Date and
               before the termination of Executive's employment; and (b) such
               executive officer is employed in a position below that of
               Chairman, President and/or Chief Executive Officer (the "Salary
               Continuation Period");

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                    B. continuation of group health plan benefits to the extent
               authorized by and consistent with 29 U.S.C. Section 1161 ET SEQ.
               (commonly known as "COBRA"), with payments for premiums for such
               benefits made by FairMarket until the end of the Salary
               Continuation Period, subject to Executive's continued eligibility
               for COBRA coverage;

                    C. vesting of the portion of all stock options granted to
               Executive by FairMarket (and not yet exercised, expired,
               surrendered or canceled) that is not vested as of Executive's
               termination date and that would otherwise have vested by the date
               that is the one (1) year anniversary of Executive's termination
               date; and

                    D. extension of the period for Executive to exercise all
               stock options vested as of the termination of Executive's
               employment to and including the one (1) year anniversary of such
               termination, it being understood that such extension disqualifies
               such stock options from treatment as incentive stock options
               under the Internal Revenue Code.

         f.   TERMINATION PURSUANT TO A CHANGE OF CONTROL.

                  i. If a Change of Control (as defined below) occurs and if
         during the period beginning on the date such Change of Control occurs
         and ending on the second anniversary thereof (a "Change of Control
         Period"), FairMarket terminates Executive's employment pursuant to
         Section 2(c) or Executive terminates Executive's employment with
         FairMarket pursuant to Section 2(d) and, in either event, Executive
         executes a General Release and, if a revocation period is provided in
         the General Release, does not revoke the same within the period stated
         in the General Release, and subject to Section 3 below, then:

                    A. FairMarket shall pay Executive a lump sum amount equal to
               the greater of (1) the sum of (x) Executive's annual base salary
               as of the date on which such termination occurs plus (y)
               Executive's Target Bonus (as defined below) as of the date on
               which such termination occurs or (2) the sum of (x) the base
               salary paid or payable to Executive during the twelve (12) months
               preceding the date on which such termination occurs plus (y) the
               total of the Bonuses (as defined below) paid to or payable to
               Executive with respect to the last four (4) consecutive quarters
               for which Executive had been eligible to be considered for
               Bonuses prior to the date on which such termination occurs;

                    B. FairMarket shall provide Executive with continuation of
               group health plan benefits to the extent authorized by and
               consistent with 29 U.S.C. Section 1161 ET SEQ. (commonly known
               as "COBRA"), with payments for such benefits made by FairMarket
               in the same proportion as made during Executive's employment;
               and

                    C. any and all stock options granted Executive by FairMarket
               and not yet exercised, expired, surrendered or canceled shall
               automatically vest in full as of Executive's termination date.

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Any decrease in Executive's Bonus and any decrease in Executive's base salary
that occur after the date a Change of Control occurs, other than an
across-the-board decrease affecting all or substantially all employees, shall be
disregarded for purposes of the calculation set forth in the preceding clause
(A). The Change of Control Payment shall be in lieu of any payments to or on
behalf of Executive that may otherwise be required pursuant to Section 2(e)(ii).
As used above, "Bonus" means any cash compensation paid by FairMarket and its
subsidiaries to Executive under any cash incentive or bonus compensation plan.
As used above, "Target Bonus" means twenty-five percent (25%) of Executive's
annual base salary.

               ii. "Change of Control" shall mean the occurrence of one or more
          of the following events:

                           A. the stockholders of FairMarket approve an
                  agreement for the sale of all or substantially all of the
                  assets of FairMarket on a consolidated basis to an unrelated
                  person or entity, it being understood and agreed that if cash
                  (or other liquid investments) is excluded from such sale, the
                  determination of whether all or substantially all of the
                  assets of FairMarket are being sold will be made without
                  regard to cash (or such other liquid investments) as assets of
                  FairMarket;

                           B. the stockholders of FairMarket approve a merger,
                  reorganization or consolidation in which the outstanding
                  shares of FairMarket's common stock are converted into or
                  exchanged for a different kind of securities of the successor
                  entity and the holders of FairMarket's outstanding voting
                  power immediately prior to such transaction do not own a
                  majority of the outstanding voting power of the successor
                  entity immediately upon completion of such transaction; or

                           C. the sale of all of the outstanding common stock of
                  FairMarket to an unrelated person or entity.

               iii. FairMarket shall promptly reimburse Executive for the amount
          of all reasonable attorneys' fees and expenses incurred by Executive
          in successfully obtaining or enforcing any right or benefit provided
          Executive under this Section 2(f).

         g. GENERAL RELEASE. Executive's entitlement to benefits pursuant to
Section 2(e)(ii) or Section 2(f) is conditioned on Executive's execution of and
the effectiveness of a General Release. For purposes of this Agreement, a
"General Release" means a release of any and all claims against FairMarket and
related persons and entities: (i) in a form identical to or substantially the
same as the release attached as Exhibit A hereto, provided, however, that
FairMarket reserves the right to change any provision concerning notice and
revocation to conform to legal requirements; or (ii) any other form of general
release acceptable to FairMarket.

     3.  REDUCTION OF PAYMENTS.

         a. Anything in this Agreement to the contrary notwithstanding, if any
compensation, payment or distribution by FairMarket to or for the benefit of
Executive, whether paid or payable

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or distributed or distributable pursuant to the terms of this Agreement or
otherwise (the "Severance Payments"), would be subject to the excise tax imposed
by Section 4999 of the Internal Revenue Code of 1986, as amended (the "Code"),
the following provisions shall apply:

                  i. If the Severance Payments, reduced by the sum of (A) the
         Excise Tax (as defined below) and (B) the total of the federal, state
         and local income and employment taxes payable by Executive on the
         amount of the Severance Payments which are in excess of the Threshold
         Amount (as defined below), are greater than or equal to the Threshold
         Amount, Executive shall be entitled to the full benefits payable under
         this Agreement.

                  ii. If the Threshold Amount is less than (A) the Severance
         Payments, but greater than (B) the Severance Payments reduced by the
         sum of (1) the Excise Tax and (2) the total of the federal, state and
         local income and employment taxes on the amount of the Severance
         Payments which are in excess of the Threshold Amount, then the benefits
         payable under this Agreement shall be reduced (but not below zero) to
         the extent necessary so that the maximum Severance Payments shall not
         exceed the Threshold Amount. To the extent that there is more than one
         method of reducing the payments to bring them within the Threshold
         Amount, Executive shall determine which method shall be followed;
         provided that if Executive fails to make such determination within
         forty-five (45) days after the delivery by FairMarket to Executive of
         written notice of the need for such reduction, FairMarket may determine
         the amount of such reduction in its sole discretion.

For the purposes of this Section 3: "Threshold Amount" shall mean three (3)
times Executive's "base amount" within the meaning of Section 280G(b)(3) of the
Code and the regulations promulgated thereunder less one dollar ($1.00); and
"Excise Tax" shall mean the excise tax imposed by Section 4999 of the Code, or
any interest or penalties incurred by Executive with respect to such excise tax.

         b. The determination as to which of the alternative provisions of
Section 3(a) shall apply to Executive shall be made by PricewaterhouseCoopers,
L.L.P. or any other nationally recognized accounting firm selected by FairMarket
(the "Accounting Firm"), which shall provide detailed supporting calculations
both to FairMarket and Executive within fifteen (15) business days of the date
of termination of Executive's employment, if applicable, or at such earlier time
as is reasonably requested by FairMarket or Executive. For purposes of
determining which of the alternative provisions of Section 3(a) shall apply,
Executive shall be deemed to pay federal income taxes at the highest marginal
rate of federal income taxation applicable to individuals for the calendar year
in which the determination is to be made, and state and local income taxes at
the highest marginal rates of individual taxation in the state and locality of
Executive's residence on the date of termination of Executive's employment, net
of the maximum reduction in federal income taxes which could be obtained from
deduction of such state and local taxes. Any determination by the Accounting
Firm shall be binding upon FairMarket and Executive.

     4. CONFIDENTIAL INFORMATION, NONCOMPETITION AND INTELLECTUAL PROPERTY. This
Agreement incorporates by reference the terms of the Employee Agreement
Regarding Inventions, Confidentiality and Non-Competition dated January 8, 2001
(the "Inventions, Confidentiality

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and Non-Competition Agreement") and Executive's obligations contained therein
apply both during and following the termination of Executive's employment. In
addition, and without limiting the obligations of Executive set forth in the
Inventions, Confidentiality and Non-Competition Agreement, Executive agrees as
follows:

         a. CONFIDENTIAL INFORMATION. As used in this Agreement, "Confidential
Information" means information belonging to FairMarket and its affiliates which
is of value to FairMarket in the course of conducting its business and the
disclosure of which could result in a competitive or other disadvantage to
FairMarket. Confidential Information includes, without limitation, financial
information, reports, and forecasts; inventions, improvements and other
intellectual property; trade secrets; know-how; designs, processes or formulae;
software; market or sales information or plans; customer lists; and business
plans, prospects and opportunities (such as possible acquisitions or
dispositions of businesses or facilities) which have been discussed or
considered by the management of FairMarket. Confidential Information includes
information developed by Executive in the course of Executive's employment by
FairMarket, as well as other information to which Executive may have access in
connection with Executive's employment. Confidential Information also includes
the confidential information of others with which FairMarket or any of its
affiliates has a business relationship. Notwithstanding the foregoing,
Confidential Information does not include information in the public domain,
unless due to breach of Executive's duties under this Section 4.

         b. CONFIDENTIALITY. Executive understands and agrees that Executive's
employment creates a relationship of confidence and trust between Executive and
FairMarket with respect to all Confidential Information. At all times, both
during Executive's employment with FairMarket and after its termination,
Executive will keep in confidence and trust all such Confidential Information,
and will not use or disclose any such Confidential Information without the prior
written consent of FairMarket, except as necessary in the ordinary course of
performing Executive's duties to FairMarket.

         c. DOCUMENTS, RECORDS, ETC. All documents, records, apparatus,
equipment and other physical property, whether or not pertaining to Confidential
Information, which are furnished to Executive by FairMarket or any of its
affiliates or are produced by Executive in connection with Executive's
employment will be and remain the sole property of FairMarket. Executive will
return to FairMarket all such materials and property as and when requested by
FairMarket. In any event, Executive will return all such materials and property
immediately upon termination of Executive's employment for any reason. Executive
will not retain with Executive any such material or property or any copies
thereof after such termination.

         d. NONCOMPETITION AND NONSOLICITATION. During the term of Executive's
employment with FairMarket and for one (1) year thereafter, Executive: (i) will
not, directly or indirectly, whether as owner, partner, shareholder, consultant,
agent, employee, co-venturer or otherwise, engage, participate or invest in any
Competing Business (as defined below); (ii) will refrain from directly or
indirectly employing, attempting to employ, recruiting or otherwise soliciting,
inducing or influencing any person to leave employment or cease a consulting
relationship with FairMarket or any of its affiliates (other than terminations
of employment of subordinate employees and terminations of consulting
relationships undertaken in the ordinary course of

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Executive's employment with FairMarket); and (iii) will refrain from soliciting
or encouraging any customer or supplier to terminate or otherwise modify
adversely its business relationship with FairMarket or any of its affiliates.
Executive understands that the restrictions set forth in this Section 4(d) are
intended to protect FairMarket's interest in its Confidential Information and
established employee, consultant, customer and supplier relationships and
goodwill, and agrees that such restrictions are reasonable and appropriate for
this purpose. For purposes of this Agreement, the term "Competing Business"
shall mean a business conducted anywhere in the world which is competitive with
any business which FairMarket or any of its affiliates conducts or proposes to
conduct at any time during the employment of Executive. Executive acknowledges
that the business of FairMarket and its affiliates is international in scope.
Notwithstanding the foregoing, Executive may own up to one percent (1%) of the
outstanding stock of a publicly held corporation which constitutes or is
affiliated with a Competing Business.

         e. INJUNCTION. Executive agrees that it would be difficult to measure
any damages caused to FairMarket which might result from any breach by Executive
of the promises set forth in this Section 4 or in the Confidentiality,
Inventions and Non-Competition Agreement, and that in any event money damages
would be an inadequate remedy for any such breach. Accordingly, Executive agrees
that if Executive breaches, or proposes to breach, any portion of this Agreement
or the Confidentiality, Inventions and Non-Competition Agreement, FairMarket
shall be entitled, in addition to all other remedies that it may have, to an
injunction or other appropriate equitable relief to restrain any such breach
without showing or proving any actual damage to FairMarket.

     5. NONDISPARAGEMENT. Executive agrees not to make any statements that
disparage or otherwise criticize FairMarket or any of its affiliates, products,
services, employees, officers or directors following the termination of
employment. Notwithstanding the foregoing, statements made in the course of
sworn testimony in legal proceedings or other statements required by law shall
not be subject to this Section 5.

     6. LITIGATION AND REGULATORY COOPERATION. During and after Executive's
employment, Executive shall cooperate fully with FairMarket and its affiliates
in the defense or prosecution of any claims or actions now in existence or which
may be brought in the future against or on behalf of FairMarket or any of its
affiliates which relate to events or occurrences that transpired while Executive
was employed by FairMarket. Executive's full cooperation in connection with such
claims or actions shall include, but not be limited to, being available to meet
with counsel to prepare for discovery or trial, to act as a witness on behalf of
FairMarket, and if called to testify, to testify truthfully and in good faith
about events that happened during Executive's employment. During and after
Executive's employment, Executive also shall cooperate fully with FairMarket in
connection with any investigation or review of any federal, state or local
regulatory authority as any such investigation or review relates to events or
occurrences that transpired while Executive was employed by FairMarket.
FairMarket shall make reasonable efforts to schedule any cooperation required
pursuant to this Section 6 at such times that will not unreasonably interfere
with Executive's search for other employment or performance of other employment
services. FairMarket shall (a) reimburse Executive for reasonable expenses
incurred by Executive in connection with Executive's performance of obligations
pursuant to this Section 6 based on the standards and procedures applicable to
expense reimbursement for

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FairMarket's employees and (b) compensate Executive for any required cooperation
pursuant to this Section 6 by paying Executive for Executive's time at an hourly
rate of 125% of Executive's final annual base salary rate when last employed by
FairMarket divided by 2,080, provided that FairMarket shall not be obligated to
pay for any of Executive's time spent testifying or that otherwise could have
been required to be expended pursuant to a subpoena.

     7. WITHHOLDING. All payments made by FairMarket under this Agreement shall
be reduced by any tax or other amounts that FairMarket reasonably determines are
required to be withheld under applicable law.

     8. CONSENT TO JURISDICTION. To the extent that any court action is
permitted consistent with or to enforce this Agreement, the parties hereby
consent to the jurisdiction of the Superior Court of the Commonwealth of
Massachusetts and the United States District Court for the District of
Massachusetts. Accordingly, with respect to any such court action, Executive (a)
submits to the personal jurisdiction of such courts, (b) consents to service of
process and (c) waives any other requirement (whether imposed by statute, rule
of court, or otherwise) with respect to personal jurisdiction or service of
process.

     9. INTEGRATION. This Agreement and the Inventions, Confidentiality and
Non-Competition Agreement, which is incorporated by reference herein, constitute
the entire agreement between the parties with respect to the subject matter
hereof and supersede all prior agreements between the parties with respect to
such or any related subject matter, including without limitation the October 11,
2001 Agreement Concerning Termination of Employment, Severance Pay and Related
Matters previously entered into between FairMarket and Executive.

     10. ASSIGNMENT; SUCCESSORS AND ASSIGNS, ETC. Neither FairMarket nor
Executive may make any assignment of this Agreement or any interest herein, by
operation of law or otherwise, without the prior written consent of the other
party; provided that FairMarket may assign its rights under this Agreement
without the consent of Executive in the event that FairMarket shall effect a
reorganization, consolidate with or merge into any other corporation,
partnership, organization or other entity, or transfer all or substantially all
of its properties or assets to any other corporation, partnership, organization
or other entity. This Agreement shall inure to the benefit of and be binding
upon FairMarket and Executive, their respective successors, executors,
administrators, heirs and permitted assigns.

     11. ENFORCEABILITY. If any portion or provision of this Agreement
(including, without limitation, any portion or provision of any section of this
Agreement) shall to any extent be declared illegal or unenforceable by a court
of competent jurisdiction, then the remainder of this Agreement, or the
application of such portion or provision in circumstances other than those as to
which it is so declared illegal or unenforceable, shall not be affected thereby,
and each portion and provision of this Agreement shall be valid and enforceable
to the fullest extent permitted by law.

     12. ARBITRATION OF DISPUTES. Any controversy or claim arising out of or
relating to this Agreement or the breach thereof or otherwise arising out of
Executive's employment or the termination of that employment during a Change of
Control Period (including, without

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limitation, any claims of unlawful employment discrimination whether based on
age or otherwise) shall, to the fullest extent permitted by law, be settled by
arbitration in any forum and form agreed upon by the parties or, in the absence
of such an agreement, under the auspices of the American Arbitration Association
("AAA") in Boston, Massachusetts in accordance with the Employment Dispute
Resolution Rules of the AAA, including, but not limited to, the rules and
procedures applicable to the selection of arbitrators. In the event that any
person or entity other than Executive or FairMarket may be a party with regard
to any such controversy or claim, such controversy or claim shall be submitted
to arbitration subject to such other person or entity's agreement. Judgment upon
the award rendered by the arbitrator may be entered in any court having
jurisdiction thereof. This Section 12 shall be specifically enforceable.
Notwithstanding the foregoing, this Section 12 shall not preclude either party
from pursuing a court action for the sole purpose of obtaining a temporary
restraining order or a preliminary injunction in circumstances in which such
relief is appropriate; provided that any other relief shall be pursued through
an arbitration proceeding pursuant to this Section 12.

     13. WAIVER. No waiver of any provision hereof shall be effective unless
made in writing and signed by the waiving party. The failure of any party to
require the performance of any term or obligation of this Agreement, or the
waiver by any party of any breach of this Agreement, shall not prevent any
subsequent enforcement of such term or obligation or be deemed a waiver of any
subsequent breach.

     14. NOTICES. Any notices, requests, demands and other communications
provided for by this Agreement shall be sufficient if in writing and delivered
in person or sent by a nationally recognized overnight mail service or by
registered or certified mail, postage prepaid, return receipt requested, to
Executive at the last address Executive has filed in writing with FairMarket or,
in the case of FairMarket, at its headquarters office, attention of the Chief
Executive Officer, and shall be effective on the earliest of the date of actual
receipt, deposit at the address for delivery or postal notice of the
availability of the communication.

     15. AMENDMENT. This Agreement may be amended or modified only by a written
instrument signed by Executive and by a duly authorized representative of
FairMarket.

     16. GOVERNING LAW. This is a Massachusetts contract and shall be construed
under and be governed in all respects by the laws of the Commonwealth of
Massachusetts, without giving effect to the conflict of laws principles of such
Commonwealth.

     17. COUNTERPARTS. This Agreement may be executed in any number of
counterparts, each of which when so executed and delivered shall be taken to be
an original; but such counterparts shall together constitute one and the same
document.

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     IN WITNESS WHEREOF, this Agreement has been executed as a sealed instrument
by FairMarket, by its duly authorized officer, and by Executive, as of the
Effective Date.

FairMarket, Inc.

By:    /s/ NANDA KRISH                    /s/ JANET SMITH
       ------------------------------     ------------------------------------
Name:  NANDA KRISH                        Janet Smith
       ------------------------------
Title: INTERIM CEO
       ------------------------------

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                                   Appendix A
                            GENERAL RELEASE OF CLAIMS

         In exchange for and as a condition to those promises of FairMarket,
Inc. ("FairMarket") contained in the Agreement Concerning Termination of
Employment, Severance Pay and Related Matters between FairMarket and me (the
"Agreement") that are subject to my agreement to a General Release, I agree as
follows:

         I hereby irrevocably and unconditionally release, acquit and forever
discharge FairMarket, its predecessors, successors, affiliates, other related
entities and assigns, and the directors, officers, employees, shareholders
and representatives of any of the foregoing, and any persons acting on behalf
or through any of the foregoing (any and all of whom or which are hereinafter
referred to as the "Company"), from any and all charges, complaints, claims,
liabilities, obligations, promises, agreements, controversies, damages,
actions, causes of action, suits, rights, demands, costs, losses, debts and
expenses (including attorneys' fees and costs actually incurred), of any
nature whatsoever, known or unknown (collectively, "Claims"), that I now
have, own or hold, or claim to have, own or hold, or that I at any time had,
owned or held, or claimed to have had, owned or held against the Company.
This General Release of Claims includes, without implication of limitation,
the complete release of all Claims of breach of express or implied contract,
including, without limitation, all Claims arising from any employment offer
letter from the Company; all Claims of wrongful termination of employment
whether in contract or tort; all Claims based on actions or omissions leading
to this General Release of Claims; all Claims of intentional, reckless or
negligent infliction of emotional distress; all Claims of breach of any
express or implied covenant of employment, including the covenant of good
faith and fair dealing; all Claims of interference with contractual or
advantageous relations, whether those relations are prospective or existing;
all Claims of deceit or misrepresentation; all Claims of discrimination under
state or federal law, including, without implication of limitation, Title VII
of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e ET SEQ., as amended,
the Age Discrimination in Employment Act of 1967, 29 U.S.C. Section 621 ET
SEQ., as amended, and Chapter 151B of the Massachusetts General Laws; all
Claims of defamation or damage to reputation; all Claims for reinstatement;
all Claims for punitive or emotional distress damages; all Claims for wages,
bonuses, severance, back or front pay or other forms of compensation; and all
Claims for attorneys' fees and costs. This General Release of Claims shall
not be construed to include a release of Claims that arise from the Company's
obligations under the Agreement.

         I acknowledge that I have been advised to consult with an attorney
before signing this General Release.

         I FURTHER UNDERSTAND THAT I HAVE BEEN GIVEN AN ADEQUATE OPPORTUNITY, IF
I SO DESIRED, TO CONSIDER THIS GENERAL RELEASE FOR UP TO TWENTY-ONE (21) DAYS
BEFORE DECIDING WHETHER TO SIGN IT. IF I SIGNED THIS GENERAL RELEASE BEFORE THE
EXPIRATION OF THAT TWENTY-ONE (21) DAY PERIOD, I ACKNOWLEDGE THAT SUCH DECISION
WAS ENTIRELY VOLUNTARY. I UNDERSTAND THAT FOR A PERIOD OF SEVEN (7) DAYS AFTER I
EXECUTE THIS GENERAL RELEASE I HAVE THE RIGHT TO REVOKE IT BY A WRITTEN NOTICE
TO BE RECEIVED BY THE DIRECTOR, HUMAN RESOURCES OF FAIRMARKET BY THE END

                                       12

<PAGE>

OF THAT PERIOD. I ALSO UNDERSTAND THAT THIS GENERAL RELEASE SHALL NOT BE
EFFECTIVE OR ENFORCEABLE UNTIL THE EXPIRATION OF THAT PERIOD.

         Notwithstanding the foregoing, I agree that nothing in this General
Release of Claims is intended to affect any of my obligations that continue
after the termination of my employment contained in the Agreement or in any
written agreement entered into between FairMarket and myself with respect to
confidentiality, ownership of inventions, non-competition and/or
non-solicitation.

         I represent and agree that I have carefully read and fully understand
all of the provisions of this General Release and that I am voluntarily agreeing
to such provisions.

Name:  ________________________________     Date:  ___________________________
         Janet Smith

                                       13<Page>

                                                                   EXHIBIT 10.16

                       SITEHARBOR SERVICES AGREEMENT (EM)

AGREEMENT NO. __________

TERM:____ONE_______(YEARS)

BETWEEN:               AND:  Legal Company Name: FAIRMARKET, INC.
                                                    ----------------

NaviSite, Inc.               Address:   500 UNICORN PARK DR., WOBURN, MA  01801
                                        ---------------------------------------

400 Minuteman Road           Telephone: 781-376-5600
                                        ------------

Andover, MA  01810           Fax:       781-935-7617
                                        ------------

("NAVISITE")                 ("CLIENT")

CLIENT CONTRACTS FOR AND NAVISITE AGREES TO PROVIDE, ON THE TERMS AND CONDITIONS
SET FORTH IN THIS SITEHARBOR SERVICES AGREEMENT, THE SERVICES IDENTIFIED BELOW:

                          GENERAL TERMS AND CONDITIONS

1.     DEFINITIONS
The following capitalized terms will have the meanings set forth below for
purposes of this Agreement:

       1.1 "CDS Service" shall have the meaning set forth in Section 2.3.

       1.2 "Client Equipment" means the servers, hardware and other equipment to
be provided by, or acquired on behalf of, Client and installed by, or at the
direction of, Client within the Client Space. The Client will retain all right,
title and interest in the Client Equipment.

       1.3 "Client Materials" means all Client Equipment, Content and any other
materials provided by Client or acquired on behalf of Client in connection with
the SiteHarbor Services.

       1.4 "Client Space" means the server racks, cabinets and the space
contained therein to be provided by NaviSite at the Designated NaviCenter for
the installation of the SiteHarbor Equipment, as described on Schedule A.

       1.5 "Confidential Information" means, subject to the exceptions set forth
in Section 11.2 below, any information and data, regardless of whether it is in
tangible form, of either party that such party has either marked as confidential
or proprietary, or has identified in writing as confidential or proprietary
within ten (10) days of disclosure to the other party. Confidential Information
will include, without limitation, information regarding business plans,
strategies, technology, customers and products and the terms of this Agreement.

       1.6 "Content" means any information, data, software, programs, operating
systems and any other materials installed on the SiteHarbor Equipment by Client
or at the direction of the Client or by customers of the Client, excluding any
operating system, software or other materials owned, licensed or developed by
NaviSite and installed on the SiteHarbor Equipment. Client will retain title to
and all rights in the Content.

       1.7 "Designated NaviCenter" means NaviSite's Internet data center where
the Client Equipment will be installed, as designated on the cover of this
Agreement.

       1.8 "Effective Date" means the date Client executes this Agreement.

       1.9 "Front-end Network" means the portion of NaviSite's network
infrastructure that includes Internet connectivity, routers and switches that
enable the communication of public information between Web site visitors and
Client's servers hosted at NaviSite.

       1.10 "Installation Fee" means the amount described on SCHEDULE B and any
subsequent Sales Order.

       1.11 "Sales Order" or "Order" shall mean any NaviSite sales order
executed by the parties during the term hereof.

<Page>

       1.12 "NaviSite Equipment" means the servers, hardware and other equipment
NaviSite has agreed to provide in connection with performance of the SiteHarbor
Services. NaviSite will retain all right, title and interest in the NaviSite
Equipment.

       1.13 "SiteHarbor Services" has the meaning set forth in Section 2.1.

       1.14 "SiteHarbor Software" means any database software, application or
other software specifically described in Schedule B or the applicable Sales
Order and provided by NaviSite for Client's use in connection with providing the
SiteHarbor Services.

       1.15 "SiteHarbor Equipment" means the Client Equipment and the NaviSite
Equipment.

       1.16 "Streaming Media Services" has the meaning set forth in Section 2.4.

2.     SERVICES

       2.1 SERVICES. NaviSite will provide Client the services described in
SCHEDULE A attached hereto or any Sales Orders (the "SiteHarbor Services") in
accordance with the terms and conditions of this Agreement.

       2.2 CONSULTING SERVICES. Client may request that NaviSite provide
additional services, if any, outside the scope of SiteHarbor Services, which
will be described in SCHEDULE D attached hereto (the "Consulting Services").
Such Consulting Services, if any, will be subject to the terms and conditions
contained in this Agreement and any additional terms and conditions described in
SCHEDULE D.

       2.3 CDS SERVICES. Client may purchase NaviSite's CDS Powered by Akamai,
described in SCHEDULE E attached hereto (the "CDS Services"). Such CDS Services,
if any, shall be deemed to be additional SiteHarbor Services and shall be
subject to the terms and conditions contained in this Agreement and any
additional terms and conditions described in SCHEDULE E; provided that to the
extent such terms and conditions conflict, the terms and conditions of SCHEDULE
E shall govern.

       2.4 STREAMING MEDIA SERVICES. Client may purchase NaviSite's Streaming
Media Services, which will be described in SCHEDULE F attached hereto (the
"Streaming Media Services"). Such Streaming Media Services, if any, will be
subject to the terms and conditions contained in this Agreement and any
additional terms and conditions described in SCHEDULE F; provided that to the
extent such terms and conditions conflict, the terms and conditions of SCHEDULE
F shall govern.

3.     EQUIPMENT

       3.1 CLIENT EQUIPMENT. If Client has contracted to use Client Equipment in
connection with the SiteHarbor Services, Client will be responsible for
delivering the Client Equipment to the Designated NaviCenter at its own expense
necessary for the installation in the Client Space. NaviSite will work with
Client to develop a plan and schedule for installation of the Client Equipment.
Client acknowledges that changes to NaviSite's facilities, operations,
procedures or SiteHarbor Services may affect the performance of Client Equipment
and any modifications or upgrades to, or replacements to, the Client Equipment
required as result of such changes will be Client's responsibility. If any
Client Equipment jeopardizes the stability or security of the SiteHarbor
Services, Client shall, at it's own expense, promptly remedy such situation to
both parties' satisfaction.

       3.2 NAVISITE EQUIPMENT. If Client has contracted to use NaviSite
Equipment in connection with the SiteHarbor Services, NaviSite will work with
Client to order the necessary NaviSite Equipment and to develop a plan and
schedule for installation of the NaviSite Equipment.

       3.3 RESTRICTIONS ON USE OF NAVISITE EQUIPMENT. Client will not take, nor
attempt to take, any right, title or interest in the NaviSite Equipment or
permit any third party to take any right, title or interest in the NaviSite
Equipment. Client will not transfer, sell, assign, sublicense, pledge or
otherwise dispose of, encumber or attach a lien or encumbrance upon or against
any NaviSite Equipment or any interest in such equipment. Client will only use
the NaviSite Equipment in the Client Space and will not move the NaviSite
Equipment without NaviSite's prior written consent. Client will reimburse
NaviSite

<PAGE>

for all reasonable repair or restoration costs associated with damage or
destruction, other than normal wear and tear, to the NaviSite Equipment caused
by Client's personnel, agents or visitors.

4.     SPACE

       4.1 PHYSICAL ACCESS TO CLIENT SPACE. Client's Representatives will be
permitted physical access to the Client Space during normal business hours and
accompanied by a NaviSite representative, provided the Client has given NaviSite
notice at least one business day prior to the visit by Client's Representatives;
provided, further, NaviSite shall grant requests for visits outside normal
business hours or on less than one business day notice on an as needed basis. In
all cases, Client access to the Client Space will be (i) limited solely to the
individuals identified and authorized by Client to have access to the Client
Space and the Designated NaviCenter, as named on SCHEDULE C ("Client
Representatives" which may be amended as required by the Client by providing
prior notice), and (ii) subject to such Representative's compliance with the
terms of this Agreement and any policies applicable to visitors of NaviSite's
premises where Client has been notified of such policies.

       4.2 MAINTENANCE OF CLIENT SPACE. Client will not make any construction
changes or material alterations to the interior or exterior of the Client Space,
including any cabling or power supply, without the prior written consent of
NaviSite. Client agrees to reimburse NaviSite for all reasonable repair or
restoration costs associated with damage or destruction, other than normal wear
and tear, caused by Client's personnel, agents or visitors.

       4.3 INSURANCE. Client will keep in full force and effect during the term
of this Agreement, comprehensive general liability for bodily injury and
property damage insurance in an amount not less than $1 million per occurrence.
Client, and not NaviSite, is responsible for obtaining and maintaining insurance
coverage for any Client Equipment. Client also agrees that it will maintain, and
will be solely responsible for ensuring that its agents (including contractors
and subcontractors) maintain, other insurance at levels no less than those
required by applicable law and customary in Client's and its agents' industries.
Client will furnish NaviSite with certificates of insurance which evidence the
minimum levels of insurance set forth above.

       4.4 NO LEASE. This Agreement is a services agreement and is not intended
to and will not constitute a lease of any real or personal property.

5.     SOFTWARE

       5.1 LICENSE. NaviSite hereby grants to Client a nonexclusive,
nontransferable worldwide license, without the right to grant sublicenses, to
use the SiteHarbor Software in object code form only on the SiteHarbor
Equipment, during the term of this Agreement.

       5.2 RESTRICTIONS. Client's use of the SiteHarbor Software is subject to
the following: Client will not, and will not permit others to, (a) modify, copy,
or otherwise reproduce the SiteHarbor Software in whole or in part; (b) reverse
engineer, decompile, disassemble, or otherwise attempt to derive the source code
form or structure of the SiteHarbor Software; (c) distribute, sublicense,
assign, share, timeshare, sell, rent, lease, grant a security interest in, or
otherwise transfer the SiteHarbor Software or Client's right to use the
SiteHarbor Software; or (d) remove any proprietary notices or labels on the
SiteHarbor Software. All rights not expressly granted to Client are reserved by
NaviSite or NaviSite's licensors. There are no implied rights.

6.     FEES AND PAYMENTS

       6.1 FEES. The fees and charges for SiteHarbor Services and Consulting
Services will be as set forth in SCHEDULE B and Schedule D, respectively or the
applicable Sales Order, as the case may be. NaviSite will not increase fees for
services listed on SCHEDULE B attached to this Agreement during the initial term
of the Agreement, but may thereafter change prices upon sixty (60) days prior
written notice. The fees and charges for the CDS Services will be as set forth
in SCHEDULE E. NaviSite may increase fees for such CDS Services at any time,
including during the initial term of the Agreement, upon

<PAGE>

thirty (30) days prior written notice. In the event NaviSite is subjected to any
surcharges for electrical power due to Client's use of SiteHarbor Services,
NaviSite shall pass through and Client shall pay for such surcharges.

       6.2 BILLING AND PAYMENT. NaviSite shall invoice and Client shall prepay
all charges to be incurred by Client on a monthly basis. NaviSite invoices in
advance for all SiteHarbor Services to be provided during the upcoming month.
Billing for partial months will be prorated based on a calendar month. Except
for the Installation Fee, which shall be due and payable upon execution of this
Agreement by Client, payment of fees and charges are due and payable within
thirty (30) calendar days after the date of each NaviSite invoice. All fees and
charges are specified in U.S. dollars and all payments will be made in U.S.
dollars. Amounts past due will be subject to an interest charge equal to one and
one-half percent (1.5%) per month, or, if less, the highest rate allowed by
applicable law. Client shall provide NaviSite with credit information as
requested, including, without limitation a NaviSite Credit Reference Form, and
delivery of SiteHarbor Service is subject to credit approval by NaviSite. At the
time Client signs this Agreement, Client will pay to NaviSite, as security for
the Client's obligations hereunder, a sum equal to three (3) months of total
monthly fees under this Agreement ("Security Payment"). NaviSite shall not be
obligated to pay any interest on or separately segregate any of the Security
Payment.

       6.3 CANCELLATION. In the event the Client cancels or terminates the
SiteHarbor Services or the CDS Services (if any) prior to the expiration of the
term of this Agreement (other than a termination for cause by Client pursuant to
Section 13.2), Client agrees to pay NaviSite as a cancellation fee all monthly
recurring fees and payments due under this Agreement or any Sales Order for the
balance of the term hereof or thereof.

       6.4 TAXES. Client will be responsible for and agrees to pay in full any
and all taxes and any other fees and charges imposed by any other governmental
agency resulting from this Agreement or any activities under this Agreement
except for taxes based upon NaviSite's income.

7.     CLIENT REPRESENTATIONS AND WARRANTIES

       7.1 CLIENT EQUIPMENT. Client represents and warrants that it owns or has
the legal right and authority, and during the term of this Agreement will
continue to own or maintain the legal right and authority, to place and use the
Client Equipment as contemplated by this Agreement. Client further represents
and warrants that its placement, arrangement, and use of the Client Equipment in
the Designated NaviCenters complies with the Client Equipment manufacturers'
environmental and other technical specifications.

       7.2 CONTENT. Client represents and warrants that the Content: (i) does
not infringe or violate the rights of any third party including, but not limited
to, intellectual property rights; (ii) will not result in any harm to NaviSite
or NaviSite's business, as determined in NaviSite's good faith reasonable
discretion; and (iii) is not defamatory, obscene or otherwise unlawful and does
not violate any right of privacy or publicity.

       7.3 COMPLIANCE WITH LAW. Client represents and warrants that Client's use
of the SiteHarbor Services or Consulting Services, and if applicable, Client's
customers' use of Client's products or services that use the SiteHarbor
Services, will comply with U.S. law and any other applicable law and
regulations. Client further represents and warrants that it will not use the
SiteHarbor Services or Consulting Services for any illegal purposes.

       7.4 NON-INTERFERENCE. Client represents and warrants that Client, and
if applicable, Client's customers' use of Client's products or services that
use the SiteHarbor Services, will not use the SiteHarbor Services or
Consulting Services to interfere with or disrupt other NaviSite clients,
network users, network services or network equipment. Interference or
disruptions include, but are not limited, to distribution of unsolicited
advertising or mail messages, propagation of computer worms and

<PAGE>

viruses, and use of the SiteHarbor Services or Consulting Services to make
unauthorized entry to any other computer or machine accessible via the Internet.

       7.5 BREACH OF WARRANTIES. In the event of any breach, or reasonably
anticipated breach, of any of the foregoing representations and warranties, in
addition to any other remedies available at law or in equity, (i) Client shall
promptly and diligently take action to remedy the situation, and (ii) NaviSite
will have the right to immediately suspend the SiteHarbor Services, Consulting
Services or CDS Services without prior notice if deemed reasonably necessary by
NaviSite to prevent any harm to NaviSite and its business.

8.     NAVISITE REPRESENTATIONS AND WARRANTIES

       8.1 SERVICE WARRANTY. NaviSite warrants that the SiteHarbor Services and
Consulting Services, if any, provided hereunder will be performed in a
workmanlike manner in accordance with reasonable commercial standards. NaviSite
guarantees that it will provide the SiteHarbor Services pursuant to Schedule A
(2) (attached).

       8.2 NO OTHER WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH IN
SECTION 8.1 ABOVE, NAVISITE MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, AND
HEREBY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NAVISITE
DOES NOT WARRANT THAT THE SITEHARBOR SERVICES AND CONSULTING SERVICES WILL BE
UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE. IN NO EVENT WILL NAVISITE BE
RESPONSIBLE FOR ANY SITUATION WHERE THE SECURITY, AVAILABILITY OR STABILITY OF
THE SITEHARBOR SERVICES IS COMPROMISED BY CLIENT, CONTENT OR ACTIONS TAKEN BY
NAVISITE AT THE REQUEST OF CLIENT.

9.     LIMITATION OF LIABILITY

       9.1 NAVISITE SHALL NOT BE LIABLE FOR ANY EXEMPLARY, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS,
LOST SAVINGS OR DAMAGES RESULTING FROM LOSS OF USE OR LOSS OF CONTENT OR DATA,
HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF NAVISITE HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL NAVISITE'S
LIABILITY ARISING OUT OF, OR OTHERWISE RELATED TO, THIS AGREEMENT AND SUBJECT
MATTER HEREOF EXCEED THE CHARGES PAID BY THE CLIENT HEREUNDER FOR THE PRIOR
TWELVE (12) MONTH PERIOD.

10.    INDEMNIFICATION

       10.1 Each party will indemnify, defend and hold the other party harmless
from and against any and all costs, liabilities, losses, damages and expenses,
including reasonable attorney's fees, and amounts paid in settlement, resulting
from or arising out of any claim, suit, action or proceeding (each a "Claim")
brought against the other party as a consequence of the indemnifying party's
infringement of any third party copyright, trademark or trade secret. The party
seeking indemnification shall provide the indemnifying party with prompt written
notice of any Claim, the indemnifying party shall have sole control and
authority with respect to the defense or settlement of any Claim and the party
seeking indemnification shall cooperate fully with the indemnifying party in the
defense of any Claim.

11.    CONFIDENTIAL INFORMATION

       11.1 CONFIDENTIAL INFORMATION. Each party acknowledges that it will have
access to Confidential Information. Each party agrees that it will not use in
any way, for its own account or the account of any third party, except for the
performance of this Agreement, nor disclose to any third party (except as
required by law or to that party's attorneys, accountants and other advisors as
reasonably necessary), any of the other party's Confidential Information and
will take reasonable precautions to protect the confidentiality of such
information.

       11.2 EXCEPTIONS. Information will not be deemed Confidential Information
hereunder if such information: (i) is known to the receiving party prior to
receipt from the disclosing party directly or indirectly from a source other
than one having an obligation of confidentiality to the disclosing party; (ii)
becomes known

<Page>

(independently of disclosure by the disclosing party) to the receiving party
directly or indirectly from a source other than one having an obligation of
confidentiality to the disclosing party; (iii) becomes publicly known or
otherwise ceases to be secret or confidential, except through a breach of this
Agreement by the receiving party; or (iv) is independently developed by the
receiving party.

12.    INTELLECTUAL PROPERTY RIGHTS

       12.1 Except as expressly set forth in a particular statement of work
executed by the parties, all right title and interest in and to all products,
software, report, training materials, specifications, designs, models, processes
and other items provided by NaviSite to Client in connection with any consulting
services (the "Consulting Materials"), and all intellectual property rights in
and to the Consulting Materials, shall be and remain the property of NaviSite
(and/or its suppliers if applicable), exclusively. Client shall have no right,
title or interest in or to any Consulting Materials, except as expressly set
forth in this Agreement.

13.    TERM AND TERMINATION

       13.1 TERM. The initial term of this Agreement will commence on the
Effective Date and continue for the term set forth on the first page of the
Agreement, unless terminated sooner as provided herein. The Agreement will be
automatically renewed for additional one (1) year terms, unless either party
gives written notice to terminate at least ninety (90) days prior to the
expiration of the initial term or any renewal term. If the parties enter into
any Sales Order related to this Agreement and the term of such Sales Order
extends beyond the then-current term of this Agreement, the then-current term of
this Agreement shall be deemed to be amended to expire on the date such Sales
Order expires, subject to renewal for additional one (1) year terms thereafter
as provided for in the preceding sentence.

       13.2 TERMINATION FOR CAUSE. Either party will have the right to terminate
this Agreement if: (i) the other party breaches any material term or condition
of this Agreement and fails to cure such breach within thirty (30) days after
receipt of written notice of the same, except in the case of failure to pay
fees, which must be cured within five (5) days after written notice from
NaviSite (notwithstanding the foregoing, NaviSite may elect to suspend the
Services for the failure to pay fees in its sole discretion); (ii) the other
party becomes the subject of a voluntary petition in bankruptcy or any voluntary
proceeding relating to insolvency, receivership, liquidation, or composition for
the benefit of creditors; or (iii) the other party becomes the subject of an
involuntary petition in bankruptcy or any involuntary proceeding relating to
insolvency, receivership, liquidation, or composition for the benefit of
creditors, if such petition or proceeding is not dismissed within sixty (60)
days of filing.

       13.3 EFFECT OF TERMINATION. Upon the effective date of expiration or
termination of this Agreement: (a) NaviSite will immediately cease providing
SiteHarbor Services, Consulting Services and CDS Services (as applicable); (b)
any and all payment obligations of Client under this Agreement will become due
immediately, in addition to NaviSite's cost of collection (including reasonable
attorney's fees); (c) within thirty (30) days after such expiration or
termination, each party will return all Confidential Information of the other
party in its possession at the time of expiration or termination and will not
make or retain any copies of such Confidential Information; (d) Client will
return all NaviSite Equipment and any copies of SiteHarbor Software; (e) Client
will remove from the Designated NaviCenters all Client Equipment and any of its
other property within the Designated NaviCenters within ten (10) days of such
expiration or termination and return the Client Space to NaviSite in the same
condition as it was prior to installation of the

<PAGE>

Client Equipment, normal wear and tear excepted. If Client does not remove such
property within such ten-day period, NaviSite will have the option to move any
and all such property to storage and charge Client a fee for such removal and
storage. In the event Client fails to pay NaviSite all amounts owed NaviSite
under this Agreement when due, Client agrees that upon written notice, NaviSite
may take possession of any Client Equipment and store it, at Client's expense,
until taken in full or partial satisfaction of any lien or judgment, all without
being liable to prosecution or for damages. Following termination or expiration
of this Agreement, Client will remain liable for all applicable fees accrued
prior to such termination or expiration provided hereunder; and (f) in the event
that this Agreement is terminated for any reason, Client agrees that the
Security Payment shall be applied by NaviSite in such order as it shall
determine in its sole discretion, including, without limitation, to payment of
any Cancellation fees described below and any other obligations of Client to
NaviSite hereunder. The Security Payment may, at any time (in the sole
discretion of NaviSite) and without any prior notice, be applied towards fees
for services and equipment during the term of this Agreement.

       13.4 SURVIVAL. Sections 6.2, 6.3, 9, 10, 11, 12, 13.3, 13.4, 15.1, 15.5
and 15.6 will survive any termination of this Agreement.

14.    MARKETING

       14.1 MARKETING. Client consents to NaviSite's inclusion of Client's name
on a general list of NaviSite's customers used for marketing and promotional
purposes.

       14.2 ATTRIBUTION. The parties agree that Client's web site shall
prominently display attribution to NaviSite using the NaviSite Marks (as defined
below) specified by NaviSite hereunder, designed to indicate that Client's web
site is hosted, operated and maintained by NaviSite (e.g., "powered by
NaviSite"). During the term of this Agreement, NaviSite hereby grants to Client
a nonexclusive, nontransferable, non-sublicensable license to use its name,
service marks, trademarks and logos specified by NaviSite ("NaviSite Marks")
solely in connection with the branding of Client's web site as specifically
permitted herein. Use of the NaviSite Marks shall be subject to any usage
guidelines and notice requirements provided by NaviSite from time to time;
including, without limitation, NaviSite's right, in its sole discretion, to
change the appearance and/or style of the NaviSite Marks or add or subtract from
the NaviSite Marks. Client agrees that all use of the NaviSite Marks shall inure
to the benefit of NaviSite and except for the limited right and license granted
above, Client shall not have or obtain any right, title or interest in or to the
NaviSite Marks. Client agrees not to adopt, use or apply for registration of the
NaviSite Marks (or any mark confusingly similar thereto) anywhere in the world,
nor shall Client engage, participate or otherwise become involved in any
activity or course of action that diminishes and/or tarnishes the image and/or
reputation of any NaviSite Marks. Actual uses of the NaviSite Marks by Client
shall be subject to the review and prior written approval of NaviSite which
will, so long as such is consistent with the terms and conditions of this
Agreement, not be unreasonably withheld, but which is revocable at any time upon
written notice to Client.

15.    GENERAL

       15.1 RELATIONSHIP. Nothing in this Agreement will be construed to imply a
joint venture, partnership, or agency relationship between the parties, and
NaviSite will be considered an independent contractor when performing services
under this Agreement.

       15.2 COOPERATION. Client acknowledges that its timely provision of and
access to, assistance, cooperation, complete and accurate information and data
from its officers, agents, and employees (collectively "Cooperation") are
essential to perform the services, and that NaviSite shall not be liable for any
deficiency in performing services if such deficiency results Client's failure to
provide reasonable Cooperation. 15.3 ASSIGNMENT. Neither party may assign this
Agreement, in whole or in part, without the prior written consent of the other
party. Notwithstanding the previous sentence, NaviSite may transfer or assign
its rights and

<PAGE>

obligations under this Agreement to a subsidiary or entity controlling,
controlled by or under common control with NaviSite or to an entity that
acquires NaviSite by merger or purchase of all or substantially all of
NaviSite's assets.

       15.4 FORCE MAJEURE. Either party will not be in default of its
obligations to the extent its performance is delayed or prevented by causes
beyond its control, including but not limited to acts of God, earthquake, flood,
embargo, riots, sabotage, utility or transmission failures, fire or labor
disturbances. 15.5 NON-SOLICITATION. During the term of this Agreement and for a
period of one year after termination of this Agreement, each party agrees that
it will not directly or indirectly, solicit or attempt to solicit for employment
any persons employed by the other party.

       15.6 GOVERNING LAW. This Agreement will be governed by and construed in
accordance with the laws of the Commonwealth of Massachusetts, excluding its
conflict of law rules.

       15.7 SEVERABILITY. In the event any provision of this Agreement is held
by a tribunal of competent jurisdiction to be contrary to the law, the remaining
provisions of this Agreement will remain in full force and effect.

       15.8 NOTICES. All notices called for under this agreement will be in
writing and given by personal delivery, certified mail, return receipt
requested, or by commercial overnight courier, to the recipient's address set
forth above or to such other address or addresses as either party may specify in
writing to the other. Notice will be deemed given the date of personal delivery,
the third business day after mailing, or the next business day after delivery to
such courier (unless the return receipt or the courier's records evidence a
later delivery).

       15.9 COUNTERPARTS. This Agreement may be signed in counterparts,
including but not limited to via facsimile, each of which shall be deemed to
be an original, but all of which shall constitute the same instruments. 15.10
ENTIRE AGREEMENT. This Agreement and the attached Schedules constitute the
entire agreement between the parties as of the Effective Date and may only be
modified by an instrument in writing signed by both parties, including,
without limitation, any Service Orders related hereto executed by the
parties. This Agreement cancels and supersedes any and all prior proposals
(oral or written), understandings, representations, conditions, warranties,
covenants and other communications between the parties which relate to the
subject matter of this Agreement.

IN WITNESS WHEREOF the parties have executed this Agreement by their duly
authorized representatives.

NAVISITE, INC.

Name: /s/ LISA J. MUDRICK
     -------------------------------

Title:   VP, SALES
      ------------------------------

Date:    11-16-01
     -------------------------------

("CLIENT")

By:      /s/ JANET SMITH
     -------------------------------

Name:    JANET SMITH, CFO
     -------------------------------

Date:    AS OF NOVEMBER 1, 2001
     -------------------------------

(C)NaviSite, Inc., 2000. All rights reserved.

Rev. 01/12/01

<PAGE>

                                    AMENDMENT
                                       TO
                       SITEHARBOR SERVICES AGREEMENT (EM)

       THIS AMENDMENT ("Amendment") is made and entered into effective as of the
1st day of November, 2001 ("Effective Date") by and between Navisite, Inc., a
Delaware corporation with offices at 400 Minuteman Road, Andover, MA 01810
("Navisite") and FairMarket, Inc., a Delaware corporation with offices at 500
Unicorn Park Drive, Woburn, MA 01801 ("Client") and amends that certain
SiteHarbor Services Agreement ("Agreement") entered into by the parties
effective as of November 1, 2001. Any terms defined in the Agreement shall have
the same meaning in this Amendment as set forth in the Agreement. In the event
that any provision of this Amendment and any provision of the Agreement are
inconsistent or conflicting, the inconsistent or conflicting provisions of this
Amendment shall control, but only to the extent that such provision is
inconsistent with the Agreement.

       NOW, THEREFORE, in consideration of the mutual agreements and covenants
hereinafter set forth, the parties wish to amend the Agreement as follows:

1.     Section 1 is hereby modified as follows:

       o    Add the following sentence at the end of Section 1.2: "Client will
            retain all right, title and interest in the Client Materials."

       o    In Section 1.5, replace the phrase "ten (10) days" with "thirty (30)
            days" and insert the phrase "suppliers, affiliates" following the
            word "customers".

       o    In Section 1.6, replace the last sentence in its entirety with the
            following: "Client will retain all right, title and interest in the
            Content."

2.     Delete Sections 2.3 and 2.4 in their entirety.

3.     Section 3 is hereby modified as follows:

       o    Insert the following sentence prior to the last sentence of Section
            3.1: "NaviSite will use commercially reasonable efforts to provide
            Client with five (5) business days advance written notice of any
            such changes which materially and adversely affect the performance
            of Client Equipment."

       o    In Section 3.3, replace the first two sentences with the following:
            "Neither party will take, or attempt to take, any right, title or
            interest in the other party's equipment or permit any third party to
            take any right, title or interest in such equipment. Except as
            specifically provided in this Agreement, neither party will
            transfer, sell, assign, sublicense, pledge or otherwise dispose of,
            encumber or attach a lien or encumbrance upon or against any of the
            other party's equipment or any interest in such equipment."

4.     Section 4 is hereby modified as follows:

       o    Replace Section 4.1 in its entirety with the following: "Provided
            Client is not in default of any of its payment obligations
            hereunder, Client's Representatives will be permitted physical
            access to the Client Space on a 24 hour, 7 day a week basis upon
            fifteen (15) minutes notice; provided, however that Client must
            provide NaviSite with at least (1) business day written notice prior
            to removing any Client Equipment from the Client Space (except for
            removal required for material repairs to or replacement of Client
            Equipment necessary for the continued operation of Client's Web
            site). In all cases, Client access to the Client Space will

<Page>

            be (i) limited solely to the individuals identified and authorized
            by Client to have access to the Client Space and the Designated
            NaviCenter, as named on SCHEDULE C ("Client Representatives" which
            may be amended as required by the Client by providing prior notice),
            and (ii) subject to such Representative's compliance with the terms
            of this Agreement and any policies applicable to visitors of
            NaviSite's premises where Client has been notified of such
            policies."

       o    Replace Section 4.3 in its entirety with the following: "Both
            parties will keep in force and effect during the term of this
            Agreement, comprehensive general liability for bodily and property
            damage insurance in an amount not less than $1 million per
            occurrence. Client, and not NaviSite, is responsible for obtaining
            and maintaining insurance coverage for any Client Equipment. Each
            party also agrees that it will maintain, and be solely responsible
            for ensuring that its agents (including contractors and
            subcontractors) maintain, other insurance at levels no less than
            those required by applicable law and customary in each party's and
            their agents, respective industries. Each party will provide the
            other party with certificates of insurance which evidence the
            minimum levels of insurance set forth above upon the written request
            of the other party."

5.     Section 6 is hereby modified as follows:

       o    Replace the second sentence of Section 6.1 in its entirety with the
            following: "NaviSite will not increase fees for services listed on
            SCHEDULE B attached to this Agreement during the initial term of
            this Agreement, but may thereafter change prices upon the
            commencement of any renewal term of this Agreement, provided
            NaviSite provides Client ninety (90) days prior written notice of
            such price change."

       o    Delete the third and fourth sentences of Section 6.1 in their
            entirety.

       o    Replace the last sentence of Section 6.1 in its entirety with the
            following: "In the event NaviSite is subjected to any surcharges for
            electrical power due to Client's use of the SiteHarbor Services,
            NaviSite shall pass through and Client shall pay for such
            surcharges, provided NaviSite provides Client with reasonably
            adequate documentation supporting such surcharges."

       o    In the third sentence of Section 6.2, replace the phrase "the date"
            with "delivery".

       o    Delete the seventh, eighth and ninth sentences of Section 6.2 in
            their entirety.

       o    Replace Section 6.3 in its entirety with the following: "For a
            period of one hundred eighty (180) days from the Effective Date, in
            the event Client cancels or terminates this Agreement pursuant to
            the last sentence of Section 13.1, Client agrees to pay NaviSite as
            a cancellation fee an amount equal to one (1) month of fees for
            services under this Agreement and all monthly recurring fees and
            payments due under any Sales Order signed by the Chief Financial
            Officer of Client after the Effective Date. After such one hundred
            eighty (180) day period, such cancellation fee shall be all monthly
            recurring fees and payments due under this Agreement or any Sales
            Order for the balance of the term hereof or thereof."

6.     Section 7 is hereby modified as follows:

       o    In Section 7.2, insert the phrase "to the best of its knowledge,
            after reasonable inquiry" following the phrase "Client represents
            and warrants".

       o    Delete subsections (i) and (ii) of Section 7.2.

<Page>

       o    Replace Section 7.5 in its entirety with the following: In the event
            of any breach, or reasonably anticipated breach, of any of the
            foregoing representations and warranties, in addition to any other
            remedies available at law or in equity, Client shall promptly and
            diligently take action to remedy the situation. NaviSite will have
            the right to immediately suspend the SiteHarbor Services, Consulting
            Services or CDS Services without prior notice if deemed reasonably
            necessary by NaviSite to prevent harm to NaviSite and its business.
            NaviSite shall use commercially reasonable efforts to provide Client
            with reasonable prior notice in the event of a suspension of the
            SiteHarbor Services (or, if unable to give prior notice, NaviSite
            shall use commercially reasonable efforts to provide notice of such
            suspension as soon as possible thereafter), and NaviSite shall use
            commercially reasonable efforts to terminate the suspension upon
            Client's cure of the breach (or anticipated breach) giving rise to
            the suspension."

7.     Replace Section 9.1 in its entirety with the following: "NEITHER PARTY
       SHALL BE LIABLE TO THE OTHER FOR ANY EXEMPLARY, SPECIAL, INCIDENTAL,
       CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES, INCLUDING, WITHOUT
       LIMITATION, LOST PROFITS, LOST SAVINGS OR DAMAGES RESULTING FROM LOSS OF
       USE OR LOSS OF CONTENT OR DATA, HOWEVER CAUSED AND REGARDLESS OF THE
       THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
       POSSIBILITY OF SUCH DAMAGES. EXCEPT WITH RESPECT TO NAVISITE'S
       INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 10 OR A BREACH OF
       NAVISITE'S CONFIDENTIALITY OBLIGATIONS SET FORTH IN SECTION 11, SOLELY TO
       THE EXTENT SUCH BREACH RESULTS FROM NAVISITE'S WILLFUL MISCONDUCT OR
       GROSS NEGLIGENCE, IN NO EVENT WILL NAVISITE'S LIABILITY ARISING OUT OF,
       OR OTHERWISE RELATED TO, THIS AGREEMENT AND SUBJECT MATTER HEREOF EXCEED
       THE CHARGES PAID BY CLIENT HEREUNDER FOR THE PRIOR TWELVE (12) MONTH
       PERIOD."

8.     Replace Section 10 in its entirety with the following:

       10.1 Client will indemnify, defend and hold NaviSite harmless from and
       against any and all costs, liabilities, losses, damages and expenses,
       including reasonable attorneys' fees, and amounts paid in settlement,
       resulting from or arising out of any third party claim, suit, action or
       proceeding (each a "Claim") brought against NaviSite as a consequence of
       any actual or alleged infringement of any third party U.S. patent,
       copyright, trademark, trade secret or any other third party intellectual
       property right relating to the Content or any other information,
       software, equipment or materials provided or otherwise used by Client or
       its customers in connection with the services provided by NaviSite
       hereunder other than those provided by or on behalf of NaviSite
       (collectively, subject to such exclusion, the "Materials"). NaviSite will
       indemnify, defend and hold Client harmless from and against any and all
       costs, liabilities, losses, damages and expenses, including reasonable
       attorneys' fees, and amounts paid in settlement, resulting from or
       arising out of any Claim brought against Client as a consequence of
       NaviSite's actual or alleged infringement of any third party U.S. patent,
       copyright, trademark or trade secret.

       10.2 The party seeking indemnification hereunder shall provide the
       indemnifying party with prompt written notice of any Claim, the
       indemnifying party shall have sole control and authority with respect to
       the defense or settlement of any Claim and the party seeking
       indemnification shall cooperate fully with the indemnifying party in the
       defense of any Claim. In the event any settlement requires an affirmative
       obligation of, results in any ongoing liability to or prejudices or
       detrimentally impacts the indemnified party in any material way, then
       such settlement shall require the indemnified party's prior written
       consent (not to be unreasonably withheld or delayed). The indemnified
       party may, at its sole cost and expense, have its own counsel in
       attendance at all proceedings and substantive negotiations relating to
       any such claim."

<Page>

9.     Section 11 is hereby modified as follows:

       o    In Section 11.1, replace the phrase "(except as required by law or
            to that party's attorneys, accountants and other advisors as
            reasonably necessary)" with the following: "(except (a) as required
            by law, the rules and regulations of the Securities and Exchange
            Commission or the applicable rules of any stock exchange or the
            Nasdaq Stock Market or (b) to that party's attorneys, accountants
            and other advisors as reasonably necessary)".

       o    Add the following phrase to the end of Section 11.2(iv): "without
            use or reference to the Confidential Information of the disclosing
            party."

10.    Section 13 is hereby modified as follows:

       o    Add the following sentence to the end of Section 13.1: "Subject to
            the terms and conditions contained in Section 6.3, Client may
            terminate this Agreement for convenience at any time upon at least
            thirty (30) days prior written notice to NaviSite."

       o    Replace the phrase "five (5) days" with "ten (10) days" in
            subsection (i) of Section 13.2.

       o    Replace the phrase "(notwithstanding the foregoing, NaviSite may
            elect to suspend the Services for the failure to pay fees in its
            sole discretion)" in subsection (i) of Section 13.2 with the
            following phrase: "(notwithstanding the foregoing, NaviSite may upon
            one (1) business days prior written notice elect to suspend the
            Services for the failure to pay any such fees within such ten (10)
            day cure period)."

       o    Replace the phrase "sixty (60) days" with "thirty (30) days" in
            subsection (iii) of Section 13.2.

       o    Delete clause (b) of the first sentence of Section 13.3 and insert
            the following:

                   (b) if this Agreement is terminated by NaviSite pursuant to
                   Section 13.2, then any and all payment obligations of Client
                   under this Agreement will become due immediately; and if this
                   Agreement is terminated by Client, then payment will be made
                   as follows: (i) all previously invoiced amounts will become
                   due immediately and (ii) any amounts not previously invoiced
                   will be due within ten (10) days of delivery of invoice by
                   NaviSite to Client;

       o    Delete the third sentence of subsection (e) of Section 13.3 in its
            entirety.

       o    Delete subsection (f) of Section 13.3 in its entirety.

11.    Delete Section 14.2 in its entirety.

12.    Section 15 is hereby modified as follows:

       o    Add the following at the end of Section 15.3: "Notwithstanding the
            foregoing, Client may transfer or assign its rights and obligations
            under this Agreement to a subsidiary or entity controlling,
            controlled by or under common control with such party or to an
            entity that acquires Client by merger or purchase of all or
            substantially all of such party's assets so long as such transferee
            or assignee, as conditions of and prior to the effective date of any
            such assignment or transfer, (i) pays any and all outstanding
            obligations of Client to NaviSite which are not the subject of bona
            fide dispute by Client, and (ii) agrees in writing to be bound by
            the terms and conditions of this Agreement."

<Page>

       o    Add the following to the end of Section 15.4: ", provided that the
            party affected by such event promptly notifies (in no event more
            than five (5) business days of discovery of the event) the other
            party of the event. If the delays caused by the force majeure
            conditions are not cured within ten (10) days of the force majeure
            event, then non-affected party may, upon five (5) days prior written
            notice to the other party, terminate this Agreement without
            penalty."

       o    Add the following to the end of Section 15.10: ", including, without
            limitation, the SiteHarbor Services Agreement dated October 30, 1998
            between the parties."

13.    Schedule A(2) entitled "Service Level Guarantee" is hereby modified as
       follows:

       o    In the "credit" table, replace the phrase "50% of such fees" with
            "100% of such fees".

       o    Replace the second bullet of the Section entitled "Credit Policy" in
            its entirety with the following:

                   In no event will NaviSite's scheduled maintenance (as defined
                   below) of the Designated NaviCenter, the Front-end Network or
                   the NaviSite Equipment be deemed a Covered Outage. The
                   following is NaviSite's current maintenance schedule: 3:00
                   a.m. to 6:00 a.m. (ET), Tuesday and Thursday. NaviSite may
                   change such schedule at any time, provided that such change
                   affects all of NaviSite's customers receiving the SiteHarbor
                   Services equally and is not specific to FairMarket. NaviSite
                   shall use commercially reasonable efforts to provide Client
                   with reasonable prior written notice in the event of a
                   material change in its current maintenance schedule (or, if
                   unable to give prior notice, NaviSite shall use commercially
                   reasonable efforts to provide written notice of such change
                   as soon as possible thereafter).

       o    In the third bullet of the section entitled "Credit Policy", add the
            phrase ", except for failures caused by NaviSite" after the phrase
            "In the case of a Client Equipment failure".

       o    In the introduction to the section entitled "Exceptions to the
            Credit Process", replace the phrase "as determined by NaviSite in
            its good faith reasonable judgment, a result of" with "are a result
            of."

       o    Replace the sixth bullet of the section entitled "Exceptions to the
            Credit Process" in its entirety with the following: "Downtime cause
            as a result of the Client exceeding Client's system capacity;"

       o    Replace the seventh bullet of the section entitled "Exceptions to
            the Credit Process" in its entirety with the following: "Downtime
            due to viruses caused or otherwise introduced by Client or its
            customers;"

       o    Replace the eighth bullet of the section entitled "Exceptions to the
            Credit Process" in its entirety with the following: "Time required
            to recover Client data from backup media due to Client caused
            failures;"

       o    Replace the ninth bullet of the section entitled "Exceptions to the
            Credit Process" in its entirety with the following: "Time required
            to complete database server "fail-over" due to Client caused
            failures;"

<Page>

       o    Replace the tenth bullet of the section entitled "Exceptions to the
            Credit Process" in its entirety with the following: "Any loss of
            service to the extent caused by any event or condition not within
            the control of NaviSite;"

       o    Replace the fourteenth bullet of the section entitled "Exceptions to
            the Credit Process" in its entirety with the following: "Downtime
            due to Client failure to adhere to NaviSite's architecture,
            configuration and process standards provided to Client or otherwise
            made available to NaviSite's customers;"

       o    Add the following at the end of Schedule A-2: "Notwithstanding the
            foregoing, Client may terminate this Agreement for cause and without
            penalty by notifying NaviSite in writing in the event the Client
            experiences a Covered Outage for more than eight (8) continuous
            hours due to any single event or Covered Outages of twelve (12)
            total hours during any calendar month."

14.    Delete SCHEDULE E in its entirety.

15.    Delete SCHEDULE F in its entirety.

16.    This Amendment may be signed in counterparts, including but not limited
       to via facsimile, each of which shall be deemed to be an original, but
       all of which shall constitute the same instrument. Except as provided in
       this Amendment, all of the terms and conditions of the Agreement shall
       remain in full force and effect.

       IN WITNESS WHEREOF, and intending to be legally bound, the parties hereto
have caused this Amendment to be executed by their duly authorized
representatives.

        NAVISITE, INC.                           FAIRMARKET, INC.

By: /s/ Lisa J. Mudrick                   By:     /s/ Janet Smith
   ---------------------------               ----------------------------------

Name: Lisa J. Mudrick                     Name:  Janet Smith
     -------------------------                 --------------------------------
       [Type or Print]                               [Type or Print]

Title:     VP, Sales                      Title:    CFO
      ------------------------                  -------------------------------

Date:      11-16-01                       Date:    as of November 1, 2001
     -------------------------                  -------------------------------

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