Document:

EMPLOYEE STOCK PURCHASE PLAN

 Exhibit 10.4 
  
 MOTIVE, INC. 
  
 EMPLOYEE STOCK PURCHASE PLAN 
  

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page

	SECTION 1.     PURPOSE OF THE PLAN.	  	1
		
	SECTION 2.     ADMINISTRATION OF THE PLAN.	  	1
	        (a)	  	Committee Composition	  	1
	(b)	  	Committee Responsibilities	  	1
		
	SECTION 3.     ENROLLMENT AND PARTICIPATION.	  	1
	(a)	  	Offering Periods	  	1
	(b)	  	Enrollment	  	1
	(c)	  	First Offering Period	  	2
	(d)	  	Duration of Participation	  	2
	(e)	  	Applicable Offering Period	  	2
		
	SECTION 4.     EMPLOYEE CONTRIBUTIONS.	  	3
	(a)	  	Frequency of Payroll Deductions	  	3
	(b)	  	Amount of Payroll Deductions	  	3
	(c)	  	Changing Withholding Rate	  	3
	(d)	  	Discontinuing Payroll Deductions	  	3
	(e)	  	Limit on Number of Elections	  	3
		
	SECTION 5.     WITHDRAWAL FROM THE PLAN.	  	3
	(a)	  	Withdrawal	  	3
	(b)	  	Re-Enrollment After Withdrawal	  	3
		
	SECTION 6.     CHANGE IN EMPLOYMENT STATUS.	  	4
	(a)	  	Termination of Employment	  	4
	(b)	  	Leave of Absence	  	4
	(c)	  	Death	  	4
		
	SECTION 7.     PLAN ACCOUNTS AND PURCHASE OF SHARES.	  	4
	(a)	  	Plan Accounts	  	4
	(b)	  	Purchase Price	  	4
	(c)	  	Number of Shares Purchased	  	4
	(d)	  	Available Shares Insufficient	  	5
	(e)	  	Issuance of Stock	  	5
	(f)	  	Tax Withholding	  	5
	(g)	  	Unused Cash Balances	  	5
	(h)	  	Stockholder Approval	  	5
		
	SECTION 8.     LIMITATIONS ON STOCK OWNERSHIP.	  	5
	(a)	  	Five Percent Limit	  	5
	(b)	  	Dollar Limit	  	5

  

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	SECTION 9.       RIGHTS NOT TRANSFERABLE.	  	6
		
	SECTION 10.     NO RIGHTS AS AN EMPLOYEE.	  	6
		
	SECTION 11.     NO RIGHTS AS A STOCKHOLDER.	  	6
		
	SECTION 12.     Securities Law Requirements.	  	6
		
	SECTION 13.     STOCK OFFERED UNDER THE PLAN.	  	6
	        (a)	  	Authorized Shares	  	6
	(b)	  	Anti-Dilution Adjustment	  	6
	(c)	  	Dissolution or Liquidation	  	7
	(d)	  	Change in Control	  	7
		
	SECTION 14.     AMENDMENT OR DISCONTINUANCE.	  	7
		
	SECTION 15.     DEFINITIONS.	  	7
	(a)	  	“Board”	  	7
	(b)	  	“Code”	  	7
	(c)	  	“Committee”	  	7
	(d)	  	“Company”	  	8
	(e)	  	“Compensation”	  	8
	(f)	  	“Change in Control”	  	8
	(g)	  	“Eligible Employee”	  	9
	(h)	  	“Exchange Act”	  	9
	(i)	  	“Fair Market Value”	  	9
	(j)	  	“Offering Period”	  	9
	(k)	  	“Participant”	  	9
	(l)	  	“Participating Company”	  	9
	(m)	  	“Plan”	  	9
	(n)	  	“Plan Account”	  	9
	(o)	  	“Purchase Price”	  	10
	(p)	  	“Stock”	  	10
	(q)	  	“Subsidiary”	  	10

  
  

 ii 

 MOTIVE, INC. 
  
 EMPLOYEE STOCK PURCHASE
PLAN 
  
 SECTION 1. PURPOSE OF THE PLAN. 
  
 The Board adopted the Plan effective as of the effective date of the
Company’s registration statement on the Form S-1 relating to the initial public offering of its Stock (the “Effective Date”). The purpose of the Plan is to provide Eligible Employees with an opportunity to increase their proprietary
interest in the success of the Company by purchasing Stock from the Company on favorable terms and to pay for such purchases through payroll deductions. The Plan is intended to qualify under section 423 of the Code. Therefore, the provisions of the
Plan shall be construed so as to extend and limit Plan participation in a manner that is consistent with the requirements of the Code. 
  
 SECTION 2. ADMINISTRATION OF THE PLAN. 
  
 (a) Committee Composition. The Committee shall administer the Plan. The Committee shall consist exclusively of one or more directors of the
Company, who shall be appointed by the Board. 
  
 (b) Committee
Responsibilities. The Committee shall have full and exclusive discretionary authority to: (i) construe, interpret and apply the terms of the Plan, (ii) make policy decisions relating to the operation of the Plan, (iii) determine eligibility and
to adjudicate all disputed claims filed under the Plan, and (iv) adopt such rules, guidelines and forms as it deems appropriate to implement the Plan. The Committee’s determinations under the Plan shall be final and binding on all persons.

  
 SECTION 3. ENROLLMENT AND PARTICIPATION. 
  
 (a) Offering Periods. Each Offering Period shall consist of a 6-month
period. The first 6-month period shall commence on February 1 of each calendar year and shall end on July 31 of the same calendar year. The second 6-month period shall commence on August 1 of each calendar year and end on January 31 of the next
calendar year. However, if either February 1, July 31, August 1 or January 31 is not a Trading Day, then the Offering Period shall commence or end (as applicable) on the first Trading Day immediately prior to such date(s). Notwithstanding the above,
the first Offering Period shall commence on the Effective Date and shall terminate on July 31, 2004. 
  
 (b) Enrollment. Any individual who, on the day preceding the first day of an Offering Period, qualifies as an Eligible Employee may elect to become
a Participant in the Plan for such Offering Period by executing the enrollment form prescribed for this purpose by the Committee. The enrollment form shall be filed with the Company at the prescribed location not 

 later than 15 days prior to the commencement of such Offering Period, except that the Company may announce a deadline
that is less than 15 days prior to the commencement of the first Offering Period. 
  
 (c) First Offering Period. Notwithstanding the above paragraph, any individual who qualifies as an Eligible Employee immediately prior to the first Offering Period under the Plan shall automatically be enrolled
in the first Offering Period. Such Eligible Employee shall be entitled to continue his or her participation in the first Offering Period only if he or she submits to the Company’s payroll office (or its designee) a properly completed enrollment
agreement in the form provided by the Committee (i) no earlier than the effective date of the filing of the Company’s Registration Statement on Form S-8 with respect to the shares of Common Stock issuable under the Plan (the “S-8 Effective
Date”) and (ii) no later than 10 days after the S-8 Effective Date (the “Enrollment Window”). A participant’s failure to submit the enrollment agreement during the Enrollment Window pursuant to this paragraph shall result in the
automatic withdrawal of his or her participation in the first Offering Period in accordance with the terms of Section 5(a). 
  
 (d) Duration of Participation. Once enrolled in the Plan, a Participant shall continue to participate in the Plan until he or she ceases to be an
Eligible Employee, withdraws from the Plan under Section 5(a) or reaches the end of the Offering Period in which his or her employee contributions were discontinued under Section 4(d) or 8(b). A Participant who discontinued employee contributions
under Section 4(d) or withdrew from the Plan under Section 5(a) may again become a Participant, if he or she then is an Eligible Employee, by following the procedure described in Subsection (b) above. A Participant whose employee contributions were
discontinued automatically under Section 8(b) shall automatically resume participation at the beginning of the Offering Period commencing in the next calendar year, if he or she then is an Eligible Employee. 
  
 (e) Applicable Offering Period. An applicable Offering Period shall be
determined as follows: 
  
 (i) Once a Participant
is enrolled in the Plan for an Offering Period, such Offering Period shall continue to apply to him or her until the earliest of (A) the end of such Offering Period, or (B) the end of his or her participation under Subsection (d) above. 

 
 (ii) When a Participant reaches the end of an Offering
Period, such Participant shall automatically be re-enrolled for the Offering Period that commences immediately after the end of such Offering Period, unless such Participant elects not to be re-enrolled in such subsequent Offering Period by
submitting to the Company’s payroll office (or its designee) a properly completed change in enrollment agreement in the form provided by the Committee no later than 10 days prior to the start of the subsequent Offering Period. 
  
 (iii) Any other provision of the Plan notwithstanding, the
Company (at its sole discretion) may determine prior to the commencement of any new Offering Period that all Participants shall be re-enrolled for such new Offering Period. 
  

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 SECTION 4. EMPLOYEE CONTRIBUTIONS. 
  
 (a) Frequency of Payroll Deductions. A Participant may purchase shares of Stock under the Plan solely by means of
payroll deductions. Payroll deductions, as designated by the Participant pursuant to Subsection (b) below, shall occur on each payday during participation in the Plan. 
  
 (b) Amount of Payroll Deductions. An Eligible Employee shall designate on the enrollment form the portion of his or
her Compensation that he or she elects to have withheld for the purchase of Stock. Such portion shall be a whole percentage of the Eligible Employee’s Compensation, but not less than 1% or more than 15%. 
  
 (c) Changing Withholding Rate. If a Participant wishes to change the
rate of payroll withholding, he or she may do so by filing a new enrollment form with the Company at the prescribed location at any time. The new withholding rate shall be effective as soon as reasonably practicable after the Company has received
such form. The new withholding rate shall be a whole percentage of the Eligible Employee’s Compensation, but not less than 1% or more than 15%. 
  
 (d) Discontinuing Payroll Deductions. If a Participant wishes to discontinue employee contributions entirely, he or she may do so by filing a new
enrollment form with the Company at the prescribed location at any time. Payroll withholding shall cease as soon as reasonably practicable after the Company has received such form. A Participant who has discontinued employee contributions may resume
such contributions by filing a new enrollment form with the Company at the prescribed location. Payroll withholding shall resume as soon as reasonably practicable after the Company has received such form. 
  
 (e) Limit on Number of Elections. No Participant shall make more than
two elections under Subsection (c) or (d) above during any Offering Period. 
  
 SECTION 5. WITHDRAWAL FROM THE PLAN. 
  
 (a)
Withdrawal. A Participant may elect to withdraw from the Plan by filing the prescribed form with the Company at the prescribed location at any time before the last day of an Offering Period. As soon as reasonably practicable thereafter,
payroll deductions shall cease and the entire amount credited to the Participant’s Plan Account shall be refunded to him or her in cash, without interest. No partial withdrawals shall be permitted. 
  
 (b) Re-Enrollment After Withdrawal. A former Participant who has
withdrawn from the Plan shall not be a Participant until he or she re-enrolls in the Plan under Section 3(c). Re-enrollment may be effective only at the commencement of an Offering Period. 
  

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 SECTION 6. CHANGE IN EMPLOYMENT STATUS. 
  
 (a) Termination of Employment. Termination of employment as an Eligible Employee for any reason, including death,
shall be treated as an automatic withdrawal from the Plan under Section 5(a). (A transfer from one Participating Company to another shall not be treated as a termination of employment.) 
  
 (b) Leave of Absence. For purposes of the Plan, employment shall not be deemed to terminate when the Participant goes
on a military leave, a sick leave or another bona fide leave of absence, if the leave was approved by the Company in writing. Employment, however, shall be deemed to terminate 90 days after the Participant goes on a leave, unless a contract
or statute guarantees his or her right to return to work. Employment shall be deemed to terminate in any event when the approved leave ends, unless the Participant immediately returns to work. 
  
 (c) Death. In the event of the Participant’s death, the amount
credited to his or her Plan Account shall be paid to a beneficiary designated by him or her for this purpose on the prescribed form or, if none, to the Participant’s estate. Such form shall be valid only if it was filed with the Company at the
prescribed location before the Participant’s death. 
  
 SECTION 7. PLAN
ACCOUNTS AND PURCHASE OF SHARES. 
  
 (a) Plan
Accounts. The Company shall maintain a Plan Account on its books in the name of each Participant. All amounts deducted from the Participant’s Compensation under the Plan shall be credited to the Participant’s Plan Account. Amounts
credited to Plan Accounts shall not be trust funds and may be commingled with the Company’s general assets and applied to general corporate purposes. No interest shall be credited to Plan Accounts. 
  
 (b) Purchase Price. The Purchase Price for each share of Stock
purchased at the close of an Offering Period shall be the lower of: 
  
 (i) 85% of the Fair Market Value of such share on the last Trading Day in such Offering Period; or 
  
 (ii) 85% of the Fair Market Value of such share on the first Trading Day in such Offering Period, but in the case of the first Offering
Period under the Plan, 85% of the Fair Market Value on the Effective Date. 
  
 (c) Number of Shares Purchased. As of the last day of each Offering Period, each Participant shall be deemed to have elected to purchase the number of shares of Stock calculated in accordance with this
Subsection (c), unless the Participant has previously elected to withdraw from the Plan in accordance with Section 5(a). The amount then in the Participant’s Plan Account shall be divided by the Purchase Price, and the number of shares that
results shall be purchased from the Company with the funds in the Participant’s Plan Account. The foregoing notwithstanding, no Participant shall purchase more than 25,000 shares of Stock with respect to any Offering Period or more than the
dollar limitation set forth in Section 8(b). 
  

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 (d) Available Shares Insufficient. In the event that the aggregate number of shares that all
Participants elect to purchase during an Offering Period exceeds the maximum number of shares remaining available for issuance under Section 13(a), then the number of shares to which each Participant is entitled shall be determined by multiplying
the number of shares available for issuance by a fraction. The numerator of such fraction is the number of shares that such Participant has elected to purchase, and the denominator of such fraction is the number of shares that all Participants have
elected to purchase. 
  
 (e) Issuance of Stock.
Certificates representing the shares of Stock purchased by a Participant under the Plan shall be issued to him or her as soon as reasonably practicable after the close of the applicable Offering Period, except that the Committee may determine that
such shares shall be held for each Participant’s benefit by a broker designated by the Committee (unless the Participant has elected that certificates be issued to him or her). 
  
 (f) Tax Withholding. To the extent required by applicable Federal, state, local or foreign law, a Participant or a
successor (if applicable) shall make arrangements satisfactory to the Company for the satisfaction of any withholding tax obligations that arise in connection with the Plan. The Company shall not be required to issue any shares of Stock under the
Plan until such obligations are satisfied. 
  
 (g) Unused Cash
Balances. An amount remaining in the Participant’s Plan Account that represents the Purchase Price for any fractional share shall be carried over in the Participant’s Plan Account to the next Offering Period. Any amount remaining in
the Participant’s Plan Account that represents the Purchase Price for whole shares that could not be purchased by reason of Subsection (d) above, Section 8(b) or Section 13(a) shall be refunded to the Participant in cash, without interest.

  
 (h) Stockholder Approval. Notwithstanding any other
provisions of the Plan, shares of Stock shall not be purchased under the Plan unless and until the Company’s stockholders have approved the adoption of the Plan. 
  
 SECTION 8. LIMITATIONS ON STOCK OWNERSHIP. 
  

(a) Five Percent Limit. Notwithstanding any other provision of the Plan, a Participant shall not be granted a right to purchase Stock under the
Plan if such Participant, immediately after his or her election to purchase such Stock, would own stock possessing more than 5% of the total combined voting power or value of all classes of stock of the Company or any parent or Subsidiary of the
Company as described in Section 423(b)(3) of the Code. 
  
 (b)
Dollar Limit. Notwithstanding any other provision of the Plan, a Participant shall not purchase Stock with a Fair Market Value in excess $25,000 during any calendar year (under this Plan and all other employee stock purchase plans of the
Company or any parent or Subsidiary of the Company). For purposes of this Subsection (b), the Fair Market Value of Stock shall be determined in each case as of the beginning of the Offering Period in which such Stock is purchased. Employee stock
purchase plans not described in Section 423 of the Code shall be disregarded for purposes of this Section 8(b). 
  

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 SECTION 9. RIGHTS NOT TRANSFERABLE. 
  
 The rights of any Participant under the Plan, or any Participant’s interest in any Stock or moneys to which he or she
may be entitled under the Plan, shall not be transferable by voluntary or involuntary assignment or by operation of law, or in any other manner other than by beneficiary designation or the laws of descent and distribution. If a Participant in any
manner attempts to transfer, assign or otherwise encumber his or her rights or interest under the Plan, other than by beneficiary designation or the laws of descent and distribution, then such act shall be treated as an election by the Participant
to withdraw from the Plan under Section 5(a). 
  
 SECTION 10. NO RIGHTS AS AN
EMPLOYEE. 
  
 Nothing in the Plan or in any right granted
under the Plan shall confer upon the Participant any right to continue in the employ of a Participating Company for any period of specific duration or interfere with or otherwise restrict in any way the rights of the Participating Companies or of
the Participant, which rights are hereby expressly reserved by each, to terminate his or her employment at any time and for any reason, with or without cause. 
  

SECTION 11. NO RIGHTS AS A STOCKHOLDER. 
  
 A Participant shall have no rights as a stockholder with respect to any shares of Stock that he or she may have a right to purchase under the Plan until
such shares have been purchased at the end of the applicable Offering Period. 
  
 SECTION 12. SECURITIES LAW REQUIREMENTS. 
  
 Shares of Stock shall not be issued under the Plan unless the issuance and delivery of such shares comply with (or are exempt from) all applicable requirements of law, including (without limitation) the Securities Act of 1933, as amended,
the rules and regulations promulgated thereunder, state securities laws and regulations, and the regulations of any stock exchange or other securities market on which the Company’s securities may then be traded. 
  
 SECTION 13. STOCK OFFERED UNDER THE PLAN. 
  
 (a) Authorized Shares. The number of shares of Stock available for
purchase under the Plan shall be 750,000. On January 1 of each year, commencing with January 1, 2005, the aggregate number of shares of Stock available for purchase during the life of the Plan shall automatically be increased by a number equal to
the lesser of (a) 2% of the total number of shares of Stock then outstanding, (b) 500,000 shares, or (c) a lesser number determined by the Board. 
  
 (b) Anti-Dilution Adjustment. In the event that any dividend or other distribution (whether in the form of cash, Stock, other securities, or other
property), recapitalization, stock-split, reverse stock split, reorganization, merger, consolidation, split-up, spin-off, combination, repurchase, or exchange of Stock or other securities of the Company, or other change in the corporate structure of
the Company affecting the Stock such that an 
  

 6 

 adjustment is determined by the Committee (in its sole discretion) to be appropriate in order to prevent dilution or
enlargement of benefits or potential benefits intended to be made available under the Plan, then the Committee shall, in such manner as it deems equitable, adjust the number and class of Stock which are reserved for issuance under the Plan pursuant
to Section 13(a) and the number, class, and price of Stock covered by each then outstanding right to purchase Stock hereunder, and the numerical share limit in Section 7(c). 
  
 (c) Dissolution or Liquidation. In the event of the proposed dissolution or liquidation of the Company, the Offering
Period then in progress shall be shortened and shall terminate immediately prior to the consummation of such proposed dissolution or liquidation (the “Last Purchase Date”), unless provided otherwise by the Board. The Board shall notify
each participant in writing, at least 15 days prior to the Last Purchase Date, that the Offering Period has been shortened, and that the shares of Stock shall be automatically purchased on the Last Purchase Date, unless prior to such date the
Participant has withdrawn from the Offering Period as provided in Section 5(a) or 8(b). 
  
 (d) Change in Control. In the event of a Change of Control, the stock purchase rights under this Plan shall be assumed or substituted by the successor corporation or a Parent or Subsidiary of the successor
corporation. In the event that the successor corporation refuses to assume or substitute for such rights, any Offering Period then in progress shall terminate immediately prior to the consummation of such Change in Control (the “Last Purchase
Date”), unless provided otherwise by the Board. The Board shall notify each participant in writing, at least 15 days prior to the Last Purchase Date, that the Offering Period has been shortened, and that the shares of Stock shall be
automatically purchased on the Last Purchase Date, unless prior to such date the participant has withdrawn from the Offering Period as provided in Section 5(a) or 8(b). The Plan shall in no event be construed to restrict in any way the
Company’s right to undertake a dissolution, liquidation, merger, consolidation or other reorganization. 
  
 SECTION 14. AMENDMENT OR DISCONTINUANCE. 
  
 The Board shall have the right to amend, suspend or terminate the Plan at any time and without notice. Except as provided in Section 13, any increase in the aggregate number of shares of Stock to be issued under the
Plan shall be subject to approval by a vote of the stockholders of the Company. In addition, any other amendment of the Plan shall be subject to approval by a vote of the stockholders of the Company to the extent required by an applicable law or
regulation. Unless terminated earlier as described above, the Plan shall terminate automatically 10 years after its adoption by the Board. 
  
 SECTION 15. DEFINITIONS. 
  
 (a) “Board” means the Board of Directors of the Company, as constituted from time to time. 
  
 (b) “Code” means the Internal Revenue Code of 1986, as
amended. 
  
 (c) “Committee” means a committee of
the Board, as described in Section 2. 
  

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 (d) “Company” means Motive, Inc., a Delaware corporation. 
  
 (e) “Compensation” means the total compensation paid in cash
to a Participant by a Participating Company, including salaries, wages, bonuses, incentive compensation, commissions, overtime pay and shift premiums. “Compensation” shall exclude all non-cash items, moving or relocation allowances,
cost-of-living equalization payments, car allowances, tuition reimbursements, imputed income attributable to cars or life insurance, severance pay, fringe benefits, contributions or benefits received under employee benefit plans, income attributable
to the exercise of stock options, and similar items. The Committee shall determine whether a particular item is included in Compensation. 
  
 (f) “Change in Control” means: 
  
 (i) The consummation of a merger or consolidation of the Company with or into another entity or any other corporate reorganization, if
persons who were not stockholders of the Company immediately prior to such merger, consolidation or other reorganization beneficially own immediately after such merger, consolidation or other reorganization 50% or more of the voting power of the
outstanding securities of each of (i) the continuing or surviving entity and (ii) any direct or indirect parent corporation of such continuing or surviving entity; 
  
 (ii) The sale, transfer or other disposition of all or substantially all of the Company’s assets;

  
 (iii) A change in the composition of the
Board, as a result of which fewer than 50% of the incumbent directors are directors who either (i) had been directors of the Company on the date 24 months prior to the date of the event that may constitute a Change in Control (the “original
directors”) or (ii) were elected, or nominated for election, to the Board with the affirmative votes of at least a majority of the aggregate of the original directors who were still in office at the time of the election or nomination and the
directors whose election or nomination was previously so approved; or 
  
 (iv) Any transaction as a result of which any person is the “beneficial owner” (as defined in Rule 13d-3 under the Exchange Act), directly or indirectly, of securities of the Company representing at least
50% of the total voting power represented by the Company’s then outstanding voting securities. For purposes of this Paragraph (d), the term “person” shall have the same meaning as when used in Sections 13(d) and 14(d) of the Exchange
Act but shall exclude (i) a trustee or other fiduciary holding securities under an employee benefit plan of the Company or of a parent or Subsidiary of the Company and (ii) a corporation owned directly or indirectly by the stockholders of the
Company in substantially the same proportions as their ownership of the Stock of the Company. 
  
 A transaction shall not constitute a Change in Control if its sole purpose is to change the state of the Company’s incorporation or to create a holding company that will be owned in substantially the same
proportions by the persons who held the Company’s securities immediately before such transaction. 
  

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 (g) “Eligible Employee” means any employee of a Participating Company whose customary
employment is for more than five months per calendar year and for more than 20 hours per week. The foregoing notwithstanding, an individual shall not be considered an Eligible Employee if his or her participation in the Plan is prohibited by the law
of any country that has jurisdiction over him. 
  
 (h)
“Exchange Act” means the Securities Exchange Act of 1934, as amended. 
  
 (i) “Fair Market Value” means the market price of Stock, determined by the Committee as follows: 
  
 (i) If the Stock was traded on The NASDAQ Stock Market on the date in question, then the Fair Market Value shall be equal to the
last-transaction price quoted for such date by The NASDAQ Stock Market; 
  
 (ii) If the Stock was traded on a stock exchange on the date in question, then the Fair Market Value shall be equal to the closing price reported by the applicable composite transactions report for such date; or

  
 (iii) If none of the foregoing provisions is
applicable, then the Committee shall determine the Fair Market Value in good faith on such basis as it deems appropriate. 
  
 Whenever possible, the determination of Fair Market Value by the Committee shall be based on the prices reported in The Wall Street Journal or as reported directly
to the Company by The NASDAQ Stock Market or a stock exchange. Such determination shall be conclusive and binding on all persons. 
  
 (j) “Offering Period” means a 6-month period with respect to which the right to purchase Stock may be granted under the Plan, as
determined pursuant to Section 3(a) and during which contributions may be made toward the purchase of stock under the Plan. 
  
 (k) “Participant” means an Eligible Employee who elects to participate in the Plan, as provided in Section 3(c). 
  
 (l) “Participating Company” means (i) the Company and (ii)
each present or future Subsidiary designated by the Committee as a Participating Company. 
  
 (m) “Plan” means this Motive, Inc. Employee Stock Purchase Plan, as it may be amended from time to time. 
  
 (n) “Plan Account” means the hypothetical bookkeeping account established for each Participant pursuant to Section 7(a). 
  

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 (o) “Purchase Price” means the price at which Participants may purchase Stock under the
Plan, as determined pursuant to Section 7(b). 
  
 (p)
“Stock” means the Common Stock of the Company. 
  
 (q) “Subsidiary” means any corporation (other than the Company) in an unbroken chain of corporations beginning with the Company, if each of the corporations other than the last corporation in the unbroken chain owns stock
possessing 50% or more of the total combined voting power of all classes of stock in one of the other corporations in such chain. 
  
 (r) “Trading Day” means a day on which The NASDAQ Stock Market is open for trading. 
  

 10SERIES A PREFERRED STOCK PURCHASE AGREEMENT

 Exhibit 10.15 
  
 MOTIVE SOFTWARE, INC. 
  
 SERIES A PREFERRED 
  
 STOCK PURCHASE AGREEMENT 
  
 JUNE 6, 1997 

 TABLE OF CONTENTS 
  

			
	 	  	Page

	 1. Purchase and Sale of Stock
	  	1
	 1.1 Sale and Issuance of Series A Preferred Stock
	  	1
	 1.2 Closing
	  	1
		
	 2. Representations and Warranties of the Company
	  	1
	 2.1 Organization, Good Standing and Qualification
	  	1
	 2.2 Capitalization and Voting Rights
	  	2
	 2.3 Subsidiaries
	  	2
	 2.4 Authorization
	  	2
	 2.5 Valid Issuance of Preferred and Common Stock
	  	3
	 2.6 Governmental Consents
	  	3
	 2.7 Offering
	  	3
	 2.8 Litigation
	  	3
	 2.9 Proprietary Information and Inventions Agreements
	  	4
	 2.10 Patents and Trademarks
	  	4
	 2.11 Compliance with Other Instruments
	  	4
	 2.12 Agreements; Action
	  	5
	 2.13 Related-Party Transactions
	  	5
	 2.14 Permits
	  	6
	 2.15 Disclosure
	  	6
	 2.16 Registration Rights
	  	6
	 2.17 Corporate Documents
	  	6
	 2.18 Title to Property and Assets
	  	6
	 2.19 Liabilities
	  	6
	 2.20 No Brokers
	  	6
	 2.21 Tax Elections
	  	6
	 2.22 Section 1202 of the Code
	  	7
	 2.23 Employee Matters
	  	8
	 2.24 Section 83(b) Elections
	  	8
		
	 3. Representations and Warranties of the Investors
	  	8
	 3.1 Authorization
	  	8
	 3.2 Purchase Entirely for Own Account
	  	8
	 3.3 Disclosure of Information
	  	9
	 3.4 Investment Experience
	  	9
	 3.5 Accredited Investor
	  	9
	 3.6 Restricted Securities
	  	9
	 3.7 Further Limitations on Disposition
	  	9
	 3.8 Legends
	  	10
		
	 4. Conditions of Investor’s Obligations at Closing
	  	10
	 4.1 Representations and Warranties
	  	10

  

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	 4.2 Performance
	  	11
	 4.3 Compliance Certificate
	  	11
	 4.4 Qualifications
	  	11
	 4.5 Proceedings and Documents
	  	11
	 4.6 Bylaws
	  	11
	 4.7 Board of Directors
	  	11
	 4.8 Opinion of Company Counsel
	  	11
	 4.9 Investors’ Rights Agreement
	  	11
	 4.10 First Refusal Agreement
	  	11
	 4.11 Voting Agreement
	  	11
	 4.12 Proprietary Information and Employee Stock Purchase Agreements
	  	11
	 4.13 Management Rights Letters
	  	12
		
	 5. Conditions of the Company’s Obligations at Closing
	  	12
	 5.1 Representations and Warranties
	  	12
	 5.2 Qualifications
	  	12
	 5.3 Investors’ Rights Agreement
	  	12
	 5.4 First Refusal Agreement
	  	12
	 5.5 Voting Agreement
	  	12
		
	 6. Miscellaneous
	  	12
	 6.1 Survival of Warranties
	  	12
	 6.2 Successors and Assigns
	  	12
	 6.3 Governing Law
	  	12
	 6.4 Counterparts
	  	13
	 6.5 Titles and Subtitles
	  	13
	 6.6 Notices
	  	13
	 6.7 Finder’s Fee
	  	13
	 6.8 Expenses
	  	13
	 6.9 Amendments and Waivers
	  	13
	 6.10 Severability
	  	13
	 6.11 Aggregation of Stock
	  	14
	 6.12 Entire Agreement
	  	14

  

			
	 SCHEDULE A
	  	 Schedule of Investors

		
	 EXHIBIT A
	  	 Restated Certificate of Incorporation

	 EXHIBIT B
	  	 Investors’ Rights Agreement

	 EXHIBIT C
	  	 First Refusal Agreement

	 EXHIBIT D
	  	 Voting Agreement

  

 ii 

 STOCK PURCHASE AGREEMENT 
  
 THIS STOCK PURCHASE AGREEMENT is made as of June 6, 1997, by and among Motive Software, Inc., a Delaware corporation (the
“Company”), and the investors listed on Schedule A hereto, each of which is herein referred to as an “Investor.” 
  
 THE PARTIES HEREBY AGREE AS FOLLOWS: 
  
 1. Purchase and Sale of Stock. 
  
 1.1 Sale and Issuance of Series A Preferred Stock. 
  
 (a) The Company shall adopt and file with the Secretary of State of Delaware on or before the Closing (as defined below) the Restated Certificate of
Incorporation in the form attached hereto as Exhibit A (the “Restated Certificate”). 
  
 (b) Subject to the terms and conditions of this Agreement, each Investor agrees, severally, to purchase at the Closing, and the Company agrees to sell and
issue to each Investor at the Closing, that number of shares of the Company’s Series A Preferred Stock set forth opposite each Investor’s name on Schedule A hereto for the aggregate purchase price set forth thereon. 
  
 1.2 Closing. The purchase and sale of the Series A Preferred Stock
shall take place at the offices of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP, 8911 Capital of Texas Highway, Suite 4140, Austin, Texas, at 10:00 a.m., on June 6, 1997, or at such other time and place as the Company and
Investors acquiring in the aggregate more than half the shares of Series A Preferred Stock sold pursuant hereto mutually agree upon orally or in writing (which time and place are designated as the “Closing”). At the Closing, the Company
shall deliver to each Investor a certificate representing the Series A Preferred Stock that such Investor is purchasing against payment of the purchase price therefor by check, wire transfer, cancellation of indebtedness, or any combination thereof.

  
 2. Representations and Warranties of the Company. The Company hereby
represents and warrants to each Investor that, except as set forth on a Schedule of Exceptions (the “Schedule of Exceptions”) furnished to each Investor and attached hereto as Schedule B, which exceptions shall be deemed to be
representations and warranties as if made hereunder: 
  
 2.1
Organization, Good Standing and Qualification. The Company is a corporation duly organized, validly existing and in good standing under the laws of the State of Delaware and has all requisite corporate power and authority to carry on its
business as now conducted and as proposed to be conducted. The Company is duly qualified to transact business and is in good standing in each jurisdiction in which the failure to so qualify would have a material adverse effect on its business or
properties. 
  

 1 

 2.2 Capitalization and Voting Rights. The authorized capital of the Company consists of:

  
 (a) Preferred Stock. 8,000,000 shares of Preferred
Stock, par value $0.001 per share (the “Preferred Stock”), of which 5,283,648 shares have been designated Series A Preferred Stock (the “Series A Preferred Stock”) and up to all of which may be sold pursuant to this Agreement.
The rights, privileges and preferences of the Series A Preferred Stock will be as stated in the Restated Certificate. 
  
 (b) Common Stock. 22,000,000 shares of common stock, par value $0.001 per share (the “Common Stock”), 8,287,833 of which shares are
issued and outstanding. The outstanding shares of Common Stock are owned by the stockholders and in the numbers specified in the Schedule of Exceptions. 
  
 (c) Except for (A) the conversion privileges of the Series A Preferred Stock to be issued under this Agreement and (B) the rights provided in Section 2.5
of that certain Investors’ Rights Agreement of even date herewith, by and among the Company, the Investors and the Founders (as defined therein), the form of which is attached hereto as Exhibit B (the “Investors’ Rights
Agreement”), there are not outstanding any options, warrants, rights (including conversion or preemptive rights) or agreements for the purchase or acquisition from the Company of any shares of its capital stock. The Company has reserved an
additional 4,523,926 shares of its Common Stock for purchase upon exercise of options to be granted in the future under the Company’s 1997 Stock Option/Stock Issuance Plan. The Company is not a party or subject to any agreement or
understanding, and, to the best of the Company’s knowledge, there is no agreement or understanding between any persons and/or entities, which affects or relates to the voting or giving of written consents with respect to any security or by a
director of the Company. 
  
 2.3 Subsidiaries. The Company
does not presently own or control, directly or indirectly, any interest in any other corporation, association, or other business entity. The Company is not a participant in any joint venture, partnership, or similar arrangement. 
  
 2.4 Authorization. All corporate action on the part of the Company,
its officers, directors and stockholders necessary for the authorization, execution and delivery of this Agreement, the Investors’ Rights Agreement, that certain First Refusal Agreement of even date herewith, by and among the Company, the
Investors and the Founders (as defined therein), the form of which is attached hereto as Exhibit C (the “First Refusal Agreement”), and that certain Voting Agreement of even date herewith, by and among the Company, the Investors and
the Founders (as defined therein), the form of which is attached hereto as Exhibit D (the “Voting Agreement”), the performance of all obligations of the Company hereunder and thereunder, and the authorization, issuance (or
reservation for issuance), sale and delivery of the Series A Preferred Stock being sold hereunder and the Common Stock issuable upon conversion of the Series A Preferred Stock has been taken or will be taken prior to the Closing, and this Agreement,
the Investors’ Rights Agreement and the First Refusal Agreement constitute valid and legally binding obligations of the Company, enforceable in accordance with their respective terms, except (i) as limited by applicable bankruptcy, insolvency,
reorganization, 

  

 2 

 
moratorium, and other laws of general application affecting enforcement of creditors’ rights generally, (ii) as limited by laws relating to the
availability of specific performance, injunctive relief, or other equitable remedies, and (iii) to the extent the indemnification provisions contained in the Investors’ Rights Agreement may be limited by applicable federal or state securities
laws. 
  
 2.5 Valid Issuance of Preferred and Common
Stock. The Series A Preferred Stock that is being purchased by the Investors hereunder, when issued, sold and delivered in accordance with the terms of this Agreement for the consideration expressed herein, will be duly and validly issued, fully
paid, and nonassessable, and will be free of restrictions on transfer other than restrictions on transfer under this Agreement and the Investors’ Rights Agreement and under applicable state and federal securities laws. The Common Stock issuable
upon conversion of the Series A Preferred Stock purchased under this Agreement has been duly and validly reserved for issuance and, upon issuance in accordance with the terms of the Restated Certificate, will be duly and validly issued, fully paid,
and nonassessable and will be free of restrictions on transfer other than restrictions on transfer under this Agreement and the Investors’ Rights Agreement and under applicable state and federal securities laws. 
  
 2.6 Governmental Consents. Other than filings which are required or
permitted to be made pursuant to federal or state securities laws, no consent, approval, order or authorization of, or registration, qualification, designation, declaration or filing with, any federal, state or local governmental authority on the
part of the Company is required in connection with the consummation of the transactions contemplated by this Agreement, the Investors’ Rights Agreement, the First Refusal Agreement and the Voting Agreement. 
  
 2.7 Offering. Subject in part to the truth and accuracy of each
Investor’s representations set forth in Section 3 of this Agreement, the offer, sale and issuance of the Series A Preferred Stock as contemplated by this Agreement are exempt from the registration requirements of the Securities Act of 1933, as
amended (the “Act”), and neither the Company nor any authorized agent acting on its behalf will take any action hereafter that would cause the loss of such exemption. 
  
 2.8 Litigation. There is no action, suit, proceeding or investigation pending or, to the Company’s knowledge,
currently threatened against the Company that questions the validity of this Agreement, the Investors’ Rights Agreement, the First Refusal Agreement or the Voting Agreement, or the right of the Company to enter into such agreements, or to
consummate the transactions contemplated hereby or thereby, or that might result, either individually or in the aggregate, in any material adverse changes in the assets, condition, affairs or prospects of the Company, financially or otherwise, or
any change in the current equity ownership of the Company. The foregoing includes, without limitation, actions, suits, proceedings or investigations pending or, to the Company’s knowledge, threatened involving the prior employment of any of the
Company’s employees, their use in connection with the Company’s business of any information or techniques allegedly proprietary to any of their former employers, or their obligations under any agreements with prior employers. The Company
is not a party or subject to the provisions of any 

  

 3 

 
order, writ, injunction, judgment or decree of any court or government agency or instrumentality. There is no action, suit, proceeding or investigation by
the Company currently pending or that the Company intends to initiate. 
  
 2.9 Proprietary Information and Inventions Agreements. Each employee, officer and consultant of the Company has executed a Proprietary Information and Inventions Agreement in the form made available to the Investors. The Company,
after reasonable investigation, is not aware that any of its employees, officers or consultants are in violation thereof, and the Company will use its best efforts to prevent any such violation. 
  
 2.10 Patents and Trademarks. To the best of its knowledge (but
without having conducted any special investigation or patent or trademark search), the Company has sufficient title and ownership of all patents, trademarks, service marks, trade names, copyrights, trade secrets, information, proprietary rights and
processes necessary for its business as now conducted and as proposed to be conducted without any conflict with or infringement of the rights of others. There are no outstanding options, licenses, or agreements of any kind relating to the foregoing,
nor is the Company bound by or a party to any options, licenses or agreements of any kind with respect to the patents, trademarks, service marks, trade names, copyrights, trade secrets, licenses, information, proprietary rights and processes of any
other person or entity. The Company has not received any communications alleging that the Company has violated or, by conducting its business as proposed, would violate any of the patents, trademarks, service marks, trade names, copyrights or trade
secrets or other proprietary rights of any other person or entity. The Company is not aware that any of its employees is obligated under any contract (including licenses, covenants or commitments of any nature) or other agreement, or subject to any
judgment, decree or order of any court or administrative agency, that would interfere with the use of his or her best efforts to promote the interests of the Company or that would conflict with the Company’s business as proposed to be
conducted. Neither the execution nor delivery of this Agreement, the Investors’ Rights Agreement, the First Refusal Agreement or the Voting Agreement, nor the carrying on of the Company’s business by the employees of the Company, nor the
conduct of the Company’s business as proposed, will, to the best of the Company’s knowledge, conflict with or result in a breach of the terms, conditions or provisions of, or constitute a default under, any contract, covenant or instrument
under which any of such employees is now obligated. 
  
 2.11
Compliance with Other Instruments. The Company is not in violation or default in any material respect of any provision of its Restated Certificate or Bylaws, or in any material respect of any instrument, judgment, order, writ, decree or
contract to which it is a party or by which it is bound, or, to the best of its knowledge, of any provision of any federal or state statute, rule or regulation applicable to the Company. The execution, delivery and performance of this Agreement, the
Investors’ Rights Agreement, the First Refusal Agreement and the Voting Agreement, and the consummation of the transactions contemplated hereby and thereby will not result in any such violation or be in conflict with or constitute, with or
without the passage of time and giving of notice, either a default under any such provision, instrument, judgment, order, writ, decree or contract or an event that results in the creation of any lien, charge or encumbrance upon any assets of 

  

 4 

 
the Company or the suspension, revocation, impairment, forfeiture, or nonrenewal of any material permit, license, authorization, or approval applicable to
the Company, its business or operations or any of its assets or properties. 
  
 2.12 Agreements; Action. 
  
 (a) Except for agreements explicitly contemplated hereby and by the Investors’ Rights Agreement, the First Refusal Agreement and the Voting Agreement, there are no agreements, understandings or proposed transactions between the Company
and any of its officers, directors, affiliates, or any affiliate thereof. 
  
 (b) There are no agreements, understandings, instruments, contracts, proposed transactions, judgments, orders, writs or decrees to which the Company is a party or by which it is bound that may involve (i) obligations
(contingent or otherwise) of, or payments to the Company in excess of, $10,000 not entered into in the ordinary course of business, or (ii) the license of any patent, copyright, trade secret or other proprietary right to or from the Company (other
than the license of the Company’s software and products in the ordinary course of business), or (iii) provisions restricting or affecting the development, manufacture or distribution of the Company’s products or services. 
  
 (c) The Company has not (i) declared or paid any dividends or authorized or
made any distribution upon or with respect to any class or series of its capital stock, (ii) incurred any indebtedness for money borrowed or any other liabilities individually in excess of $10,000 or, in the case of indebtedness and/or liabilities
individually less than $10,000, in excess of $50,000 in the aggregate, (iii) made any loans or advances to any person, other than ordinary advances for travel expenses, or (iv) sold, exchanged or otherwise disposed of any of its assets or rights,
other than the sale of its inventory in the ordinary course of business. 
  
 (d) For the purposes of subsections (b) and (c) above, all indebtedness, liabilities, agreements, understandings, instruments, contracts and proposed transactions involving the same person or entity (including persons
or entities the Company has reason to believe are affiliated therewith) shall be aggregated for the purpose of meeting the individual minimum dollar amounts of such subsections. 
  
 2.13 Related-Party Transactions. No employee, officer, or director of the Company or member of his or her immediate
family is indebted to the Company, nor is the Company indebted (or committed to make loans or extend or guarantee credit) to any of them. To the best of the Company’s knowledge, none of such persons has any direct or indirect ownership interest
in any firm or corporation that markets or sells products that are competitive with the products that the Company proposes to develop, except that employees, officers, or directors of the Company and members of their immediate families may own stock
in publicly traded companies that may compete with the Company. No member of the immediate family of any officer or director of the Company is directly or indirectly interested in any material contract with the Company. 
  

 5 

 2.14 Permits. The Company has all franchises, permits, licenses, and any similar authority
necessary for the conduct of its business as now being conducted by it, the lack of which could materially and adversely affect the business, properties, prospects, or financial condition of the Company. The Company is not in default in any material
respect under any of such franchises, permits, licenses or other similar authority. 
  
 2.15 Disclosure. The Company has fully provided each Investor with all the information that such Investor has requested for deciding whether to purchase the Series A Preferred Stock and all information that the
Company believes is reasonably necessary to enable such Investor to make such decision. To the best of its knowledge, neither this Agreement, the Investors’ Rights Agreement, the First Refusal Agreement, the Voting Agreement, nor any other
statements or certificates made or delivered in connection herewith or therewith contains any untrue statement of a material fact or omits to state a material fact necessary to make the statements herein or therein not misleading. 
  
 2.16 Registration Rights. Except as provided in the Investors’
Rights Agreement, the Company has not granted or agreed to grant any registration rights, including piggyback rights, to any person or entity. 
  
 2.17 Corporate Documents. Except for amendments necessary to satisfy representations and warranties or conditions contained herein (the form of
which amendments has been approved by the Investors), the Restated Certificate and Bylaws of the Company are in the form previously made available to special counsel for the Investors. 
  
 2.18 Title to Property and Assets. The Company owns its property and assets free and clear of all mortgages, liens,
loans and encumbrances, except such encumbrances and liens that arise in the ordinary course of business and do not materially impair the Company’s ownership or use of such property or assets. With respect to the property and assets it leases,
the Company is in compliance with such leases and, to the best of its knowledge, holds a valid leasehold interest free of any liens, claims or encumbrances. 
  
 2.19 Liabilities. The Company has no material liabilities and, to the best of its knowledge, has no material contingent liabilities. 
  
 2.20 No Brokers. The Company is not obligated for the payment of fees
or expenses of any investment banker, broker or finder in connection with the origin, negotiation or execution of this Agreement or in connection with any transaction contemplated hereby. 
  
 2.21 Tax Elections. The Company has not elected pursuant to the
Internal Revenue Code of 1986, as amended (the “Code”), to be treated as a Subchapter S corporation or a collapsible corporation pursuant to Section 1362(a) or Section 341(f) of the Code, nor has it made any other elections pursuant to the
Code (other than elections that relate solely to 

  

 6 

 
methods of accounting, depreciation or amortization) that would have a material effect on the Company, its financial condition, its business as presently
conducted or proposed to be conducted or any of its properties or material assets. 
  
 2.22 Section 1202 of the Code. The capital stock issuable hereunder, to the Company’s knowledge, will constitute “qualified small business stock” within the meaning of Section 1202 of the Code as
of the date of issuance and the Company hereby represents and warrants that it shall continue to do the following: 
  
 (a) use its reasonable efforts to comply with the reporting and record keeping requirements of Section 1202 of the Code and any regulations promulgated
thereunder; and 
  
 (b) use its best efforts to provide the
Investors with notice at least ten (10) business days prior to taking any of the following actions: 
  
 (i) Within the two-year period ending one year from the date hereof, purchase an amount of its own stock (within the meaning of Section
1202(c)(3) of the Code) having an aggregate value at the time(s) of purchase exceeding five percent of the aggregate value of all of its outstanding stock determined as of the start of such period; 
  
 (ii) Conduct any of the following businesses (as defined
for purposes of Section 1202(e)(3) of the Code): 
  
 A. any
business involving the performance of services in the fields of law, accounting, actuarial science, performing arts, athletics, or brokerage services; 
  
 B. any banking or insurance business; 
  
 C. any farming business (including the business of raising or harvesting trees); 
  
 D. any business involving the production or extraction of natural resources with respect to which a deduction is allowable
under Section 613 or 613A of the Code; or 
  
 E. any business of
operating a hotel, motel, restaurant or similar establishment; 
  
 (c) not permit more than 10 percent of the value of its assets to consist of stock issued by other companies (other than stock of companies that qualify as subsidiaries of the Company within the meaning of Section 1202(e)(5) of the Code or
stock that is held as working capital or reasonably expected to be sold within two years to finance research and experimentation within the meaning of Section 1202(e)(6) of the Code); 
  

 7 

 (d) not permit more than 10 percent of the value of its assets to consist of real property which is not
used in the active conduct of a qualified trade or business within the meaning of Section 1202(e)(7) of the Code; 
  
 (e) not make an election under Section 936 of the Code (relating to the Puerto Rico and possessions tax credit) or permit a subsidiary to make such an
election; or 
  
 (f) not in a single transaction or series of
related transactions, not raise capital of more than $1 million through the issuance of securities or the incurrence of indebtedness if such transaction or series of related transactions likely would cause the Company to fail to satisfy the active
business requirement set forth in Section 1202(e)(1) of the Code by virtue of holding excess cash or investment assets. 
  
 For purposes of the foregoing, any valuation or other determination (including, without limitation, a determination that a specific course of action does
not constitute the conduct of a business described in 2(b), above) made by the Company’s Board of Directors in good faith or for which there was, at the time made, a reasonable basis in law or fact shall be conclusive. 
  
 2.23 Employee Matters. The Company is not aware that any officer or
key employee, or that any group of key employees, intends to terminate their employment with the Company. The employment of each officer and employee of the Company is terminable at the will of the Company. 
  
 2.24 Section 83(b) Elections. To the best of the Company’s
knowledge, all individuals who have purchased shares of the Company’s Common Stock that are subject to forfeiture have timely filed elections under Section 83(b) of the Code and any analogous provisions of applicable state tax laws. 

 
 3. Representations and Warranties of the Investors. Each Investor hereby represents
and warrants that: 
  
 3.1 Authorization. Such Investor
has full power and authority to enter into this Agreement, the Investors’ Rights Agreement, the First Refusal Agreement and the Voting Agreement, and each such Agreement constitutes its valid and legally binding obligation, enforceable in
accordance with its terms, except (i) as limited by applicable bankruptcy, insolvency, reorganization, moratorium, and other laws of general application affecting enforcement of creditors’ rights generally, (ii) as limited by laws relating to
the availability of specific performance, injunctive relief, or other equitable remedies, and (iii) to the extent the indemnification provisions contained in the Investors’ Rights Agreement may be limited by applicable federal or state
securities laws. 
  
 3.2 Purchase Entirely for Own
Account. This Agreement is made with such Investor in reliance upon such Investor’s representation to the Company, which by such Investor’s execution of this Agreement such Investor hereby confirms, that the Series A Preferred Stock to
be received by such Investor and the Common Stock issuable upon conversion 

  

 8 

 
thereof (collectively, the “Securities”) will be acquired for investment for such Investor’s own account, not as a nominee or agent, and not
with a view to the resale or distribution of any part thereof, and that such Investor has no present intention of selling, granting any participation in, or otherwise distributing the same. By executing this Agreement, such Investor further
represents that such Investor does not have any contract, undertaking, agreement or arrangement with any person to sell, transfer or grant participations to such person or to any third person, with respect to any of the Securities. 
  
 3.3 Disclosure of Information. Such Investor believes it has received
all the information it considers necessary or appropriate for deciding whether to purchase the Series A Preferred Stock. Such Investor further represents that it has had an opportunity to ask questions and receive answers from the Company regarding
the terms and conditions of the offering of the Series A Preferred Stock and the business, properties, prospects and financial condition of the Company. The foregoing, however, does not limit or modify the representations and warranties of the
Company in Section 2 of this Agreement or the right of the Investors to rely thereon. 
  
 3.4 Investment Experience. Such Investor is an investor in securities of companies in the development stage and acknowledges that it is able to fend for itself, can bear the economic risk of its investment, and
has such knowledge and experience in financial or business matters that it is capable of evaluating the merits and risks of the investment in the Series A Preferred Stock. If other than an individual, Investor also represents it has not been
organized for the purpose of acquiring the Series A Preferred Stock. 
  
 3.5 Accredited Investor. Such Investor is an “accredited investor” within the meaning of Securities and Exchange Commission (“SEC”) Rule 501 of Regulation D, as presently in effect. 
  
 3.6 Restricted Securities. Such Investor understands that the
Securities it is purchasing are characterized as “restricted securities” under the federal securities laws inasmuch as they are being acquired from the Company in a transaction not involving a public offering and that under such laws and
applicable regulations such securities may be resold without registration under the Act only in certain limited circumstances. In this connection, such Investor represents that it is familiar with SEC Rule 144, as presently in effect, and
understands the resale limitations imposed thereby and by the Act. 
  
 3.7 Further Limitations on Disposition. Without in any way limiting the representations set forth above, such Investor further agrees not to make any disposition of all or any portion of the Securities unless and until the transferee
has agreed in writing for the benefit of the Company to be bound by this Section 3 and the Investors’ Rights Agreement provided and to the extent this Section and such agreement are then applicable, and: 
  
 (a) There is then in effect a Registration Statement under the Act covering
such proposed disposition and such disposition is made in accordance with such Registration Statement; or 
  

 9 

 (b) (i) Such Investor shall have notified the Company of the proposed disposition and shall have
furnished the Company with a detailed statement of the circumstances surrounding the proposed disposition, and (ii) if reasonably requested by the Company, such Investor shall have furnished the Company with an opinion of counsel, reasonably
satisfactory to the Company that such disposition will not require registration of such shares under the Act. It is agreed that the Company will not require opinions of counsel for transactions made pursuant to Rule 144 except in unusual
circumstances. 
  
 (c) Notwithstanding the provisions of
paragraphs (a) and (b) above, no such registration statement or opinion of counsel shall be necessary for a transfer by an Investor that is a partnership to a partner of such partnership or a retired partner of such partnership who retires after the
date hereof, or to the estate of any such partner or retired partner or the transfer by gift, will or intestate succession of any partner to his or her spouse or to the siblings, lineal descendants or ancestors of such partner or his or her spouse,
if the transferee agrees in writing to be subject to the terms hereof to the same extent as if he or she were an original Investor hereunder. 
  
 3.8 Legends. It is understood that the certificates evidencing the Securities may bear one or all of the following legends: 
  
 (a) “These securities have not been registered under the Securities Act
of 1933, as amended. They may not be sold, offered for sale, pledged or hypothecated in the absence of a registration statement in effect with respect to the securities under such Act or an opinion of counsel satisfactory to the Company that such
registration is not required or unless sold pursuant to Rule 144 of such Act.” 
  
 (b) Any legend required by the laws of the State of Texas, the State of California, or any other applicable jurisdiction. 
  
 (c) Any legend required by the Investors’ Rights Agreement, the First Refusal Agreement or the Voting Agreement. 
  
 4. Conditions of Investor’s Obligations at Closing. The obligations of each
Investor under subsection 1.1(b) of this Agreement are subject to the fulfillment on or before the Closing of each of the following conditions, the waiver of which shall not be effective against any Investor who does not consent thereto: 

 
 4.1 Representations and Warranties. The representations and
warranties of the Company contained in Section 2 shall be true on and as of the Closing with the same effect as though such representations and warranties had been made on and as of the date of such Closing. 
  

 10 

 4.2 Performance. The Company shall have performed and complied with all agreements, obligations
and conditions contained in this Agreement that are required to be performed or complied with by it on or before the Closing. 
  
 4.3 Compliance Certificate. The President of the Company shall deliver to each Investor at the Closing a certificate stating that the conditions
specified in Sections 4.1 and 4.2 have been fulfilled and stating that there shall have been no adverse change in the business, affairs, operations, properties, assets or condition of the Company since the date of the Company’s incorporation.

  
 4.4 Qualifications. All authorizations, approvals, or
permits, if any, of any governmental authority or regulatory body of the United States or of any state that are required in connection with the lawful issuance and sale of the Securities pursuant to this Agreement shall be duly obtained and
effective as of the Closing. 
  
 4.5 Proceedings and
Documents. All corporate and other proceedings in connection with the transactions contemplated at the Closing and all documents incident thereto shall be reasonably satisfactory in form and substance to the Investors, and they shall have
received all such counterpart original and certified or other copies of such documents as they may reasonably request. 
  
 4.6 Bylaws. The Bylaws of the Company shall provide that the Board of Directors of the Company shall consist of five (5) persons. 
  
 4.7 Board of Directors. The initial directors of the Company shall be
Mr. Scott Harmon, Mr. William P. Wood, Mr. Eric Jones, and Mr. Mike Maples, Sr. and there shall be one vacancy on the Board of Directors. 
  
 4.8 Opinion of Company Counsel. Each Investor shall have received from Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP, counsel
for the Company, an opinion, dated as of the Closing, in the form reasonably acceptable to special counsel for the Investors. 
  
 4.9 Investors’ Rights Agreement. The Company and each Founder shall have entered into the Investors’ Rights Agreement in the form
attached as Exhibit B. 
  
 4.10 First Refusal
Agreement. The Company and each Founder shall have entered into the First Refusal Agreement in the form attached as Exhibit C. 
  
 4.11 Voting Agreement. The Company and each Founder shall have entered into the Voting Agreement in the form attached as Exhibit D.

  
 4.12 Proprietary Information and Employee Stock Purchase
Agreements. Each Founder shall have entered into (i) a Proprietary Information and Inventions Agreement and (ii) an Employee Stock Purchase Agreement, each in the form previously provided to special counsel for the Investors. 
  

 11 

 4.13 Management Rights Letters. The Company shall have executed and delivered letter agreements in
favor of Austin Ventures V, L.P., SSM I, L.P. and Accel V, L.P. concerning Management Rights, each in the form previously provided to the Company and its counsel. 
  
 5. Conditions of the Company’s Obligations at Closing. The obligations of the Company to each Investor under this Agreement are
subject to the fulfillment on or before the Closing of each of the following conditions by that Investor: 
  
 5.1 Representations and Warranties. The representations and warranties of the Investor contained in Section 3 shall be true on and as of the
Closing with the same effect as though such representations and warranties had been made on and as of the Closing. 
  
 5.2 Qualifications. All authorizations, approvals, or permits, if any, of any governmental authority or regulatory body of the United States or of
any state that are required in connection with the lawful issuance and sale of the Securities pursuant to this Agreement shall be duly obtained and effective as of the Closing. 
  
 5.3 Investors’ Rights Agreement. Each Investor shall have entered into the Investors’ Rights Agreement in
the form attached as Exhibit B. 
  
 5.4 First Refusal
Agreement. Each Investor shall have entered into the First Refusal Agreement in the form attached as Exhibit C. 
  
 5.5 Voting Agreement. Each Investor shall have entered into the Voting Agreement in the form attached as Exhibit D. 
  
 6. Miscellaneous. 
  
 6.1 Survival of Warranties. The warranties, representations and covenants of the Company and Investors contained in
or made pursuant to this Agreement shall survive the execution and delivery of this Agreement and the Closing and shall in no way be affected by any investigation of the subject matter thereof made by or on behalf of the Investors or the Company.

  
 6.2 Successors and Assigns. Except as otherwise
provided herein, the terms and conditions of this Agreement shall inure to the benefit of and be binding upon the respective successors and assigns of the parties (including transferees of any Securities). Nothing in this Agreement, express or
implied, is intended to confer upon any party other than the parties hereto or their respective successors and assigns any rights, remedies, obligations, or liabilities under or by reason of this Agreement, except as expressly provided in this
Agreement. 
  
 6.3 Governing Law. This Agreement shall be
governed by and construed under the laws of the State of Delaware as applied to agreements among Delaware residents entered into and to be performed entirely within Delaware. 
  

 12 

 6.4 Counterparts. This Agreement may be executed in two or more counterparts, each of which shall
be deemed an original, but all of which together shall constitute one and the same instrument. 
  
 6.5 Titles and Subtitles. The titles and subtitles used in this Agreement are used for convenience only and are not to be considered in construing
or interpreting this Agreement. 
  
 6.6 Notices. Unless
otherwise provided, any notice required or permitted under this Agreement shall be given in writing and shall be deemed effectively given upon personal delivery to the party to be notified or upon deposit with the United States Post Office, by
registered or certified mail, postage prepaid and addressed to the party to be notified at the address indicated for such party on the signature page hereof, or at such other address as such party may designate by ten (10) days’ advance written
notice to the other parties. 
  
 6.7 Finders’ Fee.
Each party represents that it neither is nor will be obligated for any finders’ fee or commission in connection with this transaction. Each Investor agrees to indemnify and to hold harmless the Company from any liability for any commission or
compensation in the nature of a finders’ fee (and the costs and expenses of defending against such liability or asserted liability) for which such Investor or any of its officers, partners, employees, or representatives is responsible.

  
 The Company agrees to indemnify and hold harmless each
Investor from any liability for any commission or compensation in the nature of a finders’ fee (and the costs and expenses of defending against such liability or asserted liability) for which the Company or any of its officers, employees or
representatives is responsible. 
  
 6.8 Expenses. If the
Closing is effected, the Company shall reimburse the reasonable fees of special counsel for the Investors, not to exceed $10,000. If any action at law or in equity is necessary to enforce or interpret the terms of this Agreement, the Investors’
Rights Agreement, the First Refusal Agreement or the Restated Certificate, the prevailing party shall be entitled to reasonable attorneys’ fees, costs and necessary disbursements in addition to any other relief to which such party may be
entitled. 
  
 6.9 Amendments and Waivers. Any term of this
Agreement may be amended and the observance of any term of this Agreement may be waived (either generally or in a particular instance and either retroactively or prospectively), only with the written consent of the Company and the holders of a
majority of the Common Stock issued or issuable upon conversion of the Series A Preferred Stock. Any amendment or waiver effected in accordance with this paragraph shall be binding upon each holder of any securities purchased under this Agreement at
the time outstanding (including securities into which such securities are convertible), each future holder of all such securities, and the Company. 
  
 6.10 Severability. If one or more provisions of this Agreement are held to be unenforceable under applicable law, such provision shall be excluded
from this Agreement and the balance of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms. 
  

 13 

 6.11 Aggregation of Stock. All shares of the Preferred Stock held or acquired by affiliated
entities or persons shall be aggregated together for the purpose of determining the availability of any rights under this Agreement. 
  
 6.12 Entire Agreement. This Agreement and the documents referred to herein constitute the entire agreement among the parties and no party shall be
liable or bound to any other party in any manner by any warranties, representations, or covenants except as specifically set forth herein or therein. 
  

 14 

 IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above written.

  

					
	 	 	 MOTIVE SOFTWARE, INC.

			
	 	 	 By:
	 	 /s/ Scott L. Harmon

	 	 	 	 	 Scott L. Harmon

	 	 	 	 	 President

		
	 Address:
	 	 2112 Rutland Drive, Suite 150

	 	 	 Austin, Texas 78758

  
  

 Signature Page 
 Series A Preferred Stock Purchase Agreement 

					
	 INVESTORS:
	  	 AUSTIN VENTURES V, L.P.

			
	 	  	 By:
	 	 AV Partners V, L.P.,

	 	  	 	 	 its General Partner

			
	 	  	 By:
	 	 /s/ Authorized Signatory

	 	  	 	 	 General Partner

		
	 Address:
	  	 114 West 7th Street, Suite 1300

	 	  	 Austin, Texas 78701

		
	 	  	 SILVERTON PARTNERS

			
	 	  	 By:
	 	 /s/ William Wood

	 	  	 	 	 William Wood, its general partner

		
	 Address:
	  	 c/o Austin Ventures

	 	  	 114 West 7th Street, Suite 1300

	 	  	 Austin, Texas 78701

		
	 	  	 SSM I, L.P.

	 	  	General Partner of SSM Venture Partners, L.P.
			
	 	  	 By:
	 	 SSM Corporation

	 	  	 	 	 its General Partner

			
	 	  	 By:
	 	 /s/ Eric L. Jones

	 	  	 	 	 Authorized Signature

		
	 Address:
	  	 10528 Glass Mountain Trail

	 	  	 Austin, Texas 78750

  

 Signature Page 
 Series A Preferred Stock Purchase Agreement 

					
	 	 	ACCEL V L.P.
			
	 	 	By:	 	Accel V Associates L.L.C.
	 	 	 	 	its General Partner
			
	 	 	By:	 	 /s/ Authorized Signatory

	 	 	 	 	Managing Member
		
	Address:	 	James W. Breyer
	 	 	Accel Partners
	 	 	One Embarcadero Center, Suite 3820
	 	 	San Francisco, California 94111
	 	 	(with a copy to:
	 	 	G. Carter Sednaoui
	 	 	Accel Partners
	 	 	One Palmer Square
	 	 	Princeton, New Jersey 08542)
		
	 	 	ACCEL INTERNET/STRATEGIC TECHNOLOGY FUND L.P.
			
	 	 	By:	 	Accel Internet/Strategic Technology Fund Associates L.L.C.
	 	 	 	 	its General Partner
			
	 	 	By:	 	 /s/ Authorized Signatory

	 	 	 	 	Managing Member
		
	Address:	 	James W. Breyer
	 	 	Accel Partners
	 	 	One Embarcadero Center, Suite 3820
	 	 	San Francisco, California 94111
	 	 	(with a copy to:
	 	 	G. Carter Sednaoui
	 	 	Accel Partners
	 	 	One Palmer Square
	 	 	Princeton, New Jersey 08542)

  

 Signature Page 
 Series A Preferred Stock Purchase Agreement 

					
	 	 	 ACCEL KEIRETSU V L.P.

			
	 	 	 By:
	 	 Accel Keiretsu V Associates L.L.C.

	 	 	 	 	 its General Partner

			
	 	 	 By:
	 	 /s/ Authorized Signatory

	 	 	 	 	 Managing Member

		
	 Address:
	 	 James W. Breyer

	 	 	 Accel Partners

	 	 	 One Embarcadero Center, Suite 3820

	 	 	 San Francisco, California 94111

	 	 	 (with a copy to:

	 	 	 G. Carter Sednaoui

	 	 	 Accel Partners

	 	 	 One Palmer Square

	 	 	 Princeton, New Jersey 08542)

		
	 	 	 ACCEL INVESTORS ‘97 L.P.

			
	 	 	 By:
	 	 /s/ Authorized Signatory

	 	 	 	 	 General Partner

		
	 Address:
	 	 James W. Breyer

	 	 	 Accel Partners

	 	 	 One Embarcadero Center, Suite 3820

	 	 	 San Francisco, California 94111

	 	 	 (with a copy to:

	 	 	 G. Carter Sednaoui

	 	 	 Accel Partners

	 	 	 One Palmer Square

	 	 	 Princeton, New Jersey 08542)

  

 Signature Page 
 Series A Preferred Stock Purchase Agreement 

					
	 	 	 ELLMORE C. PATTERSON PARTNERS

			
	 	 	 By:
	 	 /s/ Authorized Signatory

	 	 	 	 	 General Partner

		
	 Address:
	 	 James W. Breyer

	 	 	 Accel Partners

	 	 	 One Embarcadero Center, Suite 3820

	 	 	 San Francisco, California 94111

	 	 	 (with a copy to:

	 	 	 G. Carter Sednaoui

	 	 	 Accel Partners

	 	 	 One Palmer Square

	 	 	 Princeton, New Jersey 08542)

  

 Signature Page 
 Series A Preferred Stock Purchase Agreement 

 SCHEDULE A 
  
 Schedule of Investors 
  

						
	 Name and Address

	  	Number of Shares
Purchased

	  	Total Purchase Price of
Shares

	 Austin Ventures V, L.P.
 114 West 7th Street, Suite 1300
 Austin, Texas 78701
	  	2,780,867	  	$	2,499,999.43
	 Silverton Partners
 c/o Austin Ventures
 114 West 7th Street, Suite 1300
 Austin, Texas 78701
	  	278,086	  	$	249,999.31
	 SSM I, L.P.
 10528 Glass Mountain Trail
 Austin, Texas 78750
	  	1,112,347	  	$	999,999.95
	 Accel V L.P.
 Mr. James Breyer
 One Embarcadero Center
 Suite 3820
 San Francisco, CA 94111
 (with a copy to:
 G. Carter Sednaoui
 Accel Partners
 One Palmer Square
 Princeton, New Jersey 08542)
	  	873,192	  	$	784,999.61
	 Accel Internet/Strategic Technology Fund L.P.
 One Embarcadero Center
 Suite 3820
 San Francisco, CA 94111
 (with a copy to:
 G. Carter Sednaoui
 Accel Partners
 One Palmer Square
 Princeton, New Jersey 08542)
	  	115,684	  	$	103,999.92

  

 1 

						
	 Accel Keiretsu V L.P.
 One Embarcadero Center
 Suite 3820
 San Francisco, CA 94111
 (with a copy to:
 G. Carter Sednaoui
 Accel Partners
 One Palmer Square
 Princeton, New Jersey 08542)
	  	45,606	  	$	40,999.80
	 Accel Investors ‘97 L.P.
 One Embarcadero Center
 Suite 3820
 San Francisco, CA 94111
 (with a copy to:
 G. Carter Sednaoui
 Accel Partners
 One Palmer Square
 Princeton, New Jersey 08542)
	  	53,393	  	$	48,000.31
	 Ellmore C. Patterson Partners
 One Embarcadero Center
 Suite 3820
 San Francisco, CA 94111
 (with a copy to:
 G. Carter Sednaoui
 Accel Partners
 One Palmer Square
 Princeton, New Jersey 08542)
	  	24,472	  	$	22,000.33
	 Total
	  	5,283,647	  	$	4,749,998.64
	 	  	 	  	
	

  
  

 2

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