Document:

EX-10.23(p)

 Exhibit 10.23P 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and 

the Redacted Material has been separately filed with the Commission,” and places where information has 

been redacted have been marked with (***). 
 TWENTY-THIRD AMENDMENT 
 TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK L.L.C. 
 This
TWENTY-THIRD AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company
(“Customer”). This Amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and Customer entered into a certain CSG Master Subscriber Management System (Document #2301656) effective
as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following as of the
Effective Date: 
  

	1.	Customer desires to use and CSG agrees to provide CSG’s Customer Profile. As a result, Schedule A, “SERVICES,” of the Agreement is AMENDED
by adding “CSG Customer Profile” to the list of Additional Services and by adding the following description to Exhibit A-5 to the section titled “Additional Services” as follows: 

CSG Customer Profile. Customer Profile provides the capability to store customer contact, preference and profile
data. Through the administrative portal, which is a secure web-based application, preference and profile templates associated to a customer record may be created, updated or deleted. Customers utilizing CSG’s ACP will have the Customer Profile
system become the system of record for the CCS customer data. A one-time migration of data from the CCS customer file to the Customer Profile database will be performed as part of the implementation. The functionality is exposed through web
services. Customer Profile includes access through ACSR® if Customer has licensed ACSR 
  

	2.	As a result, Schedule F, Fees, CSG SERVICES, of the Agreement shall be amended to add a new Section IX entitled “CSG Customer Profile,” as
follows: 

 CSG SERVICES 
 IX. CSG Customer Profile 
  

							
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee	 
	 1. Implementation and Configuration (Note 1)
	  	*** *******	  	 	*****	  
	 2. Hardware and Software Fees (Note 2)
	  	********	  	$	**********	  
	 3. Customer Profile Managed Services Support Fees for up to *** customer records (Note 3-6)
	  	*******	  	$	*********	  

 Note 1: Implementation and Configuration. All implementation and configuration services and the associated fees
shall be set forth in a mutually agreed upon statement(s) of work. Reimbursable Expenses are additional. 
 Note 2: Non-refundable
Hardware and Software one-time fees will cover the initial ** ***** period and shall be invoiced upon execution of the Amendment under CSG #2313021. Thereafter, CSG may initiate a discussion with Customer with regard to a potential Hardware refresh,
based upon reassessment of the size and performance of Customer’s environment. 

			
	***	 	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

 Note 3: Initial Managed Services Support Fee includes: 

 

	 	•	 	 Customer Profile maintenance and support, including, without limitation, a license to use Customer Profile in CSG’s managed services environment
during the Term of the Agreement 

  

	 	•	 	 Environment maintenance and support (includes changes/updates required for **** *** ****) 

Note 4: Customer Profile includes storage of up to *** ** for up to ********** ******** ******* (additional storage shall be provided pursuant to a
mutually agreeable statement of work). For clarification purposes, storage shall be counted in the aggregate and shall not exceed *** ** *** ********** ******** *******. Vantage storage costs shall be additional. 

Note 5: The use of Customer web services will be counted towards the SLBOS TPS capacity tiers. 

Note 6: The monthly managed services fee provides storage for third-party data related to Interactivate integration services, and storage of
required Customer Master and NAA Master Fields on the Customer Profile existing as of the Effective Date. Fees for additional storage of data will require an additional amendment and statement of work. 

 

	3.	Schedule H, “CSG Systems, Inc. Business Continuity / Disaster Recovery Plan” of the Agreement is hereby AMENDED to add Customer Profile to the list of MARC I
services. 

  

	4.	Schedule G, “Performance Standards and Remedies” of the Agreement is AMENDED to include the following: 

 

	 	2.11	Customer Profile Availability. Except as otherwise provided below, as measured by the CSG host computer, the on-line system for Customer Profile shall be
Available an average of **.*% of the time, measured on a daily basis, twenty four (24) hours per day, seven (7) days per week, excluding the following scheduled Downtime: 

 

									
	 Description
	  	 Eligible Days
	  	 Duration
	  	 Timeframe
	  	 Required Prior Notice

	Daily Processing	  	All	  	****** **** *******	  	 **** A.M. - **** A.M.

(MT)
	  	CSG must provide forty-eight **** ***** prior notice to extend the timeframe to **** A.M. (MT).
	Monthly (twice per month)	  	All	  	****** **** *******	  	 **** A.M. - **** A.M.

(MT)
	  	*** *** *****
	Quarterly	  	All	  	**** *** *********** *****	  	 **** A.M. - **** A.M.

(MT)
	  	*** *** *****
	Emergency Downtime	  	All	  	TBD - based upon situation	  	TBD with Customer’s prior written approval. (which may be provided via e-mail)	  	The lead-time provided under these circumstances will be dependent on the particular emergency.

 CSG shall not be responsible for its failure to meet the performance standard set forth in this paragraph
2.11 due to causes beyond its control, including, but not limited to any failure that is the direct result of the inoperability of networks (LANs or WANs), or any hardware or software located on Customer’s premise or Customer’s use of
personal computer macros or other methods that automatically generate excessive on-line transactions. Customer acknowledges that a breach of the performance standard under this paragraph 2.11 shall not by itself constitute a breach of any other
performance standards set forth in this Schedule G. 
  

	 	5.	EXHIBIT G-1 “Performance Remedies” of the Agreement is AMENDED to include the following under Section 1 “Availability”:

  

	 	c.	Customer Profile Availability. The following chart sets forth the amounts for the Service Level Credits/Debits with respect to the system availability
performance standard. An additional ******* **** ******* will be added following each outage for purposes of calculating Service Level Credits and Debits. For Clarification purposes, in the event CCS is unavailable, Customer shall not be entitled to
a Service Level Credit for Customer Profile Availability in the event Customer Profile is simultaneously unavailable. 

			
	***	 	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

									
	 	  	Peak Time	 	  	Non-Peak Time	 
	 Customer’s Service Level Credit
	  	$	*****/******	  	  	$	*****/******	  
	 CSG’s Earn Back (Debit)
	  	$	*****/******	  	  	$	*****/******	  

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized
representatives. 
  

									
	DISH NETWORK L.L.C.	 		 	CSG SYSTEMS, INC.
					
	By:	 	 /s/ Michael K. McClaskey
	 		 	By:	 	 /s/ Peter E. Kalan

			
	Name: Michael K. McClaskey	 		 	Name: Peter E. Kalan
			
	Title: Senior Vice President and Chief Information Officer	 		 	Title: President, CEO
			
	Date: 5/24/12	 		 	Date: 5/25/12EX-10.23(q)

 Exhibit 10.23Q 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and 

the Redacted Material has been separately filed with the Commission,” and places where information has 

been redacted have been marked with (***). 
 TWENTY-FOURTH AMENDMENT 
 TO 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK L.L.C. 
 This
TWENTY-FOURTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company
(“Customer”). This Amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and Customer entered into a certain CSG Master Subscriber Management System (Document #2301656) effective
as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following upon the
Effective Date: 
  

	1.	Customer desires, and CSG agrees, to standardize the interfaces and applications between Customer’s **** and **** environments. 

 

	2.	Exhibit A, Environment Matrix, to this Amendment sets forth the various environments impacted by the Integrated Operations Testing (“IOT”) environment
standardization. The matrix states (i) whether an environment is needed by Customer in its **** and/or **** environments, (ii) if an environment is needed, the environment(s) in which standardization has been completed, and (iii) the
environment(s) in which standardization needs to be completed by way of this Amendment. 

  

	3.	Customer and CSG agree as to the following assumptions in connection with the IOT environment standardization: 

 

	 	•	 	 The **** and **** environments are not designed for load testing. Any load testing will need to be requested by Customer and coordinated by CSG, with
the potential for increased costs. 

  

	 	•	 	 The **** and **** environments are not high availability environments, meaning, there is no redundancy built into any of the hardware or software.

  

	 	•	 	 Paper statements must be requested by Customer for any or all of the IOT environments and will not generate automatically.

  

	 	•	 	 Statements will be available in ********* for the **** and **** environments. 

 

	 	•	 	 Nightly cycle will occur ***** *** **** per week, between **** a.m. and **** a.m. Mountain time, with the understanding that Customer can request a
Friday afternoon cycle on an exception basis with a minimum of *** *** **** advance notice. 

  

	 	•	 	 Current IOT support requirements shall be as set forth in the Twelfth Amendment to the Agreement (CSG #2308298). 

 

	 	•	 	 Hardware costs for SLBOS allows for isolated environments for **** and **** whereby each environment can support its own version of code without impact
to another environment. 

  

	 	•	 	 Items on Exhibit A, Environment Matrix, listed in the “Environment Needed” column as “No” have been reviewed by Customer and
Customer agrees that those items are not required at this time. Future requests for those items listed in the “Environment Needed” column as “No” will be handled independent of this Amendment. 

			
	***	 	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

	 	•	 	 The SLBOS server is approximately an ***** *** **** lead time (*** *** ***** ** ***** *** *** *** ***** ** *********). 

 

	 	•	 	 Code deployments into the **** and **** environments will follow the guidelines and assumptions set forth in the Twentieth Amendment to the Agreement
(CSG #2309714). 

  

	4.	As a result, Schedule F, Fees, CSG Services, Section I, entitled “Processing,” subsection G entitled “Integrated Operations Testing Environment
for **** and ****” shall be deleted in its entirety and replaced with the following: 

 G. Integrated
Operations Testing Environment for environments **** and **** 
  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 1. Integrated Operations Testing Environment for environments **** and ****
	  				  			
	 a) MIPS (capacity of ** *** *****)
	  	 	*******	  	  	$	**********	  
	 b) DASD (capacity of *** ** *** *****) (Note 3)
	  	 	*******	  	  	$	**********	  
	 c) Allocation of CSG Hardware/Software
	  	 	*******	  	  	$	**********	  
	 d) Monthly Support (Note 1)
	  	 	*******	  	  	 
 	Per Exhibit
A-1.7. (ASH)	  
  
	 2. Additional allocation of CSG Hardware/Software
	  	 	********	  	  	$	**********	  
	 3. Build out IOT regions (Note 2)
	  	 	********	  	  	 
 
 	*,*** ***
Per Exhibit
A-1.7. (ASH)	  
  
  

 Note 1: Monthly support of the IOT environment will be provided on a time and materials basis using ASH.

 Note 2: The build of the IOT environments is on a time and materials basis using ASH. The ***** ASH listed above are an estimate.

 Note 3: For clarification purposes, the DASD capacity includes *** ** (per the 12th Amendment, CSG document number 2308298, executed
May 9, 2011), and *** ** (per SOW #2310612, executed October 13, 2011). 
 For clarification purposes, invoicing for the additional
allocation of CSG Hardware/Software one-time fee of $********** and the monthly increase in allocation of CSG Hardware/Software of $********* listed above, shall begin in the month the CSG Smartlink® BOS and Interactivate work is completed
(estimated to be complete ***** **** **** following execution of this Amendment). 
 IN WITNESS WHEREOF the parties hereto have
caused this Amendment to be executed by their duly authorized representatives. 
  

									
	DISH Network l.l.c.	 		 	CSG SYSTEMS, INC.
					
	By:	 	 /s/ Michael K. McClaskey
	 		 	By:	 	 /s/ Joseph T. Ruble

			
	Name: Michael K. McClaskey	 		 	Name: Joseph T. Ruble
			
	Title: Senior Vice President and Chief Information Officer	 		 	Title: EVP, CAO & General Counsel
			
	Date: 6-5-12	 		 	Date: 6-6-12

			
	***	 	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

 Exhibit A 

Environment Matrix 
  

							
	 	  	Environment
Needed?	  	Completed
Environment(s)	  	 Needed

Environment(s)

	 ***
	  	Yes	  	05, 07	  	
	 *****
	  	Yes	  	05, 07	  	Isolate 05 and 07
	 ****
	  	Yes	  	05, 07	  	
	 ***** **
	  	Yes	  	05, 07	  	
	 ************ **** **********
	  	Yes	  	05, 07	  	
	 ***** ************ **** ***** *********
	  	Yes	  	05, 07	  	
	 *** ***************
	  	Yes	  	05, 07	  	
	 *******
	  	Yes	  	05, 07	  	
	 ********* *******
	  	Yes	  	05, 07	  	
	 ***
	  	Yes	  	05, 07	  	
	 ****** ************
	  	Yes	  	05, 07	  	
	 ******** ******* ******* *****
	  	Yes	  	05, 07	  	
	 *** ********* ********* ******* **********
	  	Yes	  	05, 07	  	
	 ********* **
	  	Yes	  	05, 07	  	
	 ***
	  	Yes	  	05,07	  	
	 ********* ***
	  	Yes	  	05, 07	  	
	 ***
	  	Yes	  	05, 07	  	
	 *** ***** ******
	  	Yes	  	05, 07	  	
	 ******
	  	Yes	  	05, 07	  	
	 *******
	  	Yes	  	05, 07	  	
	 ***********
	  	Yes	  	05, 07	  	
	 ***** *********
	  	Yes	  	05	  	07
	 ************
	  	Yes	  	05	  	07
	 ***** **********
	  	Yes	  	05	  	07
	 ******* *********
	  	No	  	05, 07	  	
	 *** ** ********
	  	No	  	05, 07	  	none
	 *** * **
	  	No	  	none	  	none
	 ******* ****
	  	No	  	none	  	none
	 ******* ******
	  	No	  	none	  	none
	 ********
	  	No	  	none	  	none
	 *********** *********
	  	No	  	none	  	none
	 *********
	  	No	  	05	  	none
	 **** *****
	  	No	  	05	  	none
	 *******
	  	No	  	none	  	none
	 *******
	  	No	  	none	  	none

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