Document:

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                                                                   EXHIBIT 10.15

                               HCX5000/HCX5000I(R)
                             AUTHORIZED DISTRIBUTOR
                               AGREEMENT FOR 2002

                                 BY AND BETWEEN

                           HITACHI TELECOM (USA), INC.

                                       AND

                                XETA Corporation

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AUTHORIZED DISTRIBUTOR AGREEMENT

                                TABLE OF CONTENTS

<Table>
<Caption>
                                                                            Page
<S>                                                                         <C>
Master Agreement/Communication
Appointment
Product Definition
Term
Sales Promotion and Services
Forecast and Reports
Orders, Delivery
Prices
Payment and Additional Delivery Terms
Maintenance and Service
Training
Claims
Toll Fraud/Disclaimer
Limited Warranty
Repair Out of Warranty
Repair and Return Procedure
Inspection and Testing
Product Marking
Force Majeure
Advertising and Media Relations
Trademarks
Patents
Confidentiality
Indemnification by DISTRIBUTOR
Limitations
Termination
Export Control Provisions
Relationship of Parties
Notices
Nonassignment
Arbitration Clause
Waiver
Miscellaneous
Applicable Law
Execution
Exhibit A         - Product Definition
Exhibit B         - Distributor Requirements
Exhibit C         - System Quantities and Discounts
Exhibit D         - Forecast Form
Exhibit E         - Payment and Delivery Terms
Exhibit F         - Notices
Exhibit G         - Material Return Authorization
</Table>

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                        AUTHORIZED DISTRIBUTOR AGREEMENT

         AGREEMENT made this 1st day of January 2002, by and between HITACHI
TELECOM (USA), INC., a Delaware corporation having an office at 3617 Parkway
Lane, Norcross, GA, 30092 (hereinafter referred to as "HITEL") and XETA
Technologies a corporation having an office at 1814 W. Tacoma, Broken Arrow, OK
74012 (hereinafter referred to as "DISTRIBUTOR").

                                   WITNESSETH

         WHEREAS, HITEL is engaged in the business, among other things, of
selling communication systems, materials and parts described in Exhibit A
attached hereto (hereinafter referred to as "PRODUCTS"); and

         WHEREAS, DISTRIBUTOR desires to engage in the sale, installation and
maintenance of PRODUCTS, subject to the terms and conditions hereinafter set
forth;

         NOW, THEREFORE, in consideration of the mutual obligations set forth
herein, the parties hereto agree as follows:

1.       MASTER AGREEMENT/COMMUNICATION

         This Agreement shall constitute an overriding master agreement fully
selling forth the rights and responsibilities of the parties with respect to the
subject matter hereof, and all sales and shipments of PRODUCTS shall be made on
the terms and conditions set forth herein. The terms and conditions of this
Agreement shall supersede the terms and conditions of any purchase order or
other document submitted by DISTRIBUTOR, and HITEL shall not in any event be
bound by the terms and conditions of DISTRIBUTOR's purchase order forms or any
other documents submitted by DISTRIBUTOR. Any conflicting or additional
provisions on purchase orders issued by DISTRIBUTOR to HITEL (specifically
including, without limitation, all terms and conditions printed on back of such
documents), or on any acceptance, confirmation, acknowledgment or similar forms
issued by HITEL shall be inapplicable to such agreements to purchase and sell,
unless specifically and expressly agreed to in a single writing signed by both
parties. DISTRIBUTOR will issue an individual Purchase Order for each system
ordered.

2.       APPOINTMENT

         Subject to the terms and conditions hereinafter provided, HITEL hereby
appoints DISTRIBUTOR and DISTRIBUTOR hereby accepts appointment by HITEL as a
non-exclusive distributor of PRODUCTS for resale as specified in this Agreement
including its Exhibits.

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3.       PRODUCT DEFINITION

         The term PRODUCTS, as used herein, shall refer only to HITEL's PRODUCTS
as identified in Exhibit A.

4.       TERM

         The term of the Agreement shall commence on January 1, 2002 and shall
continue until Dec 31, 2002. At the written request of either party given at
least ninety (90) days prior to the expiration of the Agreement, both parties
may negotiate in good faith and for a reasonable period for an extension of the
term of this Agreement. Expiration shall not affect any liabilities occurring
prior thereto, including, but not limited to, obligations with respect to
payment and delivery in connection with orders accepted prior to expiration.

5.       SALES PROMOTION AND SERVICES

         DISTRIBUTOR shall use its best efforts to maintain a sales and service
staff adequate to support effectively the sale, service and reputation of
PRODUCTS in the geographic area(s) specified in Exhibit B. It is the expectation
of HITEL and DISTRIBUTOR that DISTRIBUTOR will purchase and take delivery of new
systems, upgrade orders, parts and subcomponents to meet the minimum purchase
volume(s) for the contract year, as specified in Exhibit C. DISTRIBUTOR's
failure to meet the specified minimum purchase volume(s) shall entitle HITEL to
penalties as described in Exhibit C in addition to all other remedies available
to HITEL at law.

         (b) DISTRIBUTOR may, from time to time, request HITEL to provide
on-site sales support assistance to DISTRIBUTOR for pre-sale activities. Subject
to available manpower and at HITEL's sole discretion, HITEL may provide such
services. This sales support assistance may be provided by HITEL or its
assignee, designee, subcontractor or the like from a HITEL location, DISTRIBUTOR
location or on-site at the customer location and shall be referred to as sales
support. Whenever possible, DISTRIBUTOR shall request sales support from HITEL
no less than fifteen (15) days prior to the date upon which DISTRIBUTOR would
like such service to be performed. Shorter notice may result in increased travel
costs, which HITEL, in its sole discretion, may require DISTRIBUTOR to pay in
exchange for the support. Such charge must be negotiated and agreed between both
parties before the date of the Sales Support.

         (c) DISTRIBUTOR shall be responsible for the application, installation,
repair and maintenance of PRODUCTS in such a manner as to further effectively
promote the sale and use of PRODUCTS. DISTRIBUTOR shall comply with all
applicable laws, ordinances and regulations of all applicable Federal, State and
local jurisdictions.

6.       FORECAST AND REPORTS

         Within thirty (30) days from the signing of this Agreement, DISTRIBUTOR
shall inform HITEL of DISTRIBUTOR's public business plan for PRODUCT.
DISTRIBUTOR shall also, (i) provide quarterly updates to said annual business
plan no later than two (2) weeks before the beginning of each calendar quarter,
(ii) keep HITEL informed of its activities relating to PRODUCTS, (iii) furnish
HITEL with information relative to the number of proposals offered, the

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progress of potential sales orders and the reason for lost sale(s) and (iv) on a
quarterly basis, furnish HITEL with information summarizing significant
marketing activities, trends and conditions in DISTRIBUTOR's Territory.

         From time to time, HITEL may advise distributor of its public business
plan for PRODUCT.

         (b) DISTRIBUTOR shall provide to HITEL a rolling forecast of systems to
be delivered. The forecast shall be provided by the 25th day of each month and
cover the DISTRIBUTOR's expected PRODUCT order activity for the three (3) months
immediately following the date of the forecast. The monthly forecast shall be in
the format as provided in Exhibit D. DISTRIBUTOR understands that the completion
and accuracy of such forecasts may affect its ability and priority to obtain
PRODUCT within the otherwise agreed delivery intervals.

7.       ORDERS, DELIVERY

         (a) DISTRIBUTOR shall obtain PRODUCTS by placing firm orders on HITEL,
which orders shall include a description and specification of PRODUCTS,
quantities, prices, a "requested" delivery schedule, and the name and location
of the end user (in the case of system orders).

         (b) No order shall be binding upon HITEL unless and until it has been
accepted by HITEL in writing. HITEL shall have the right to accept or reject any
purchase order, and if HITEL rejects any purchase order, DISTRIBUTOR hereby
agrees to indemnify HITEL and hold HITEL harmless from any claim resulting from
HITEL's refusal to accept purchase orders from DISTRIBUTOR. HITEL's acceptance
of purchase orders shall not be unreasonably withheld.

         (c) HITEL may delay or stop any shipment to DISTRIBUTOR if DISTRIBUTOR
fails to pay when due amounts owed to HITEL after demand for payment has been
made by HITEL (in which case DISTRIBUTOR shall be charged for storage and
cancellation at normal rates and at HITEL's discretion) or if HITEL, in its
reasonable discretion, shall have reservations concerning DISTRIBUTOR's
financial condition and DISTRIBUTOR fails to provide HITEL with adequate
assurances of performance after demand by HITEL.

         (d) Except for PRODUCTS covered by accepted purchase orders, HITEL may,
at any time and from time to time, upon ninety (90) days notice to DISTRIBUTOR,
or sooner if accepted by DISTRIBUTOR, suspend or discontinue the sale of any
PRODUCTS of any type or model and substitute a new type or model, change the
design or make improvements to PRODUCTS, eliminate any type or model, or
completely discontinue the importation or sale of PRODUCTS, without any
liability on its part to DISTRIBUTOR. HITEL shall not have any obligation to
furnish or install any change, substitution or improvement on any PRODUCTS
previously sold to DISTRIBUTOR whether previously delivered or undelivered and
covered by an accepted purchase order. HITEL will provide to DISTRIBUTOR, on a
timely basis, all engineering change notices issued. Upgrades, Spare Parts,
sub-components and MRA orders will be provided at the current list prices minus
applicable hardware discounts as set forth in Exhibit C.

         (e) A delivery schedule shall be established by HITEL for each order
submitted by DISTRIBUTOR and accepted by HITEL within ten (10) business days of
acceptance by HITEL.

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Delivery may be made in installments. Default or delay by HITEL in delivering or
shipping the whole or any part or installment of any order shall not affect any
other portion thereof, nor shall it affect any other order between the parties.
DISTRIBUTOR may cancel the order without penalty if HITEL is unable to ship the
complete order (or a sufficient part or installment of the order so that
PRODUCTS may be resold) within sixty (60) days of the delivery schedule
established by HITEL at the time of acceptance of such order.

         (f) Invoices for partial or installment deliveries shall be issued at
the time of shipment of such partial order or installment, except where the
systems delivered are incomplete to the point of being unsuitable for resale.

         (g) Except as provided in Subsection (e) hereof, DISTRIBUTOR shall not
have the right to cancel, reschedule, change or modify all or any portion or
installment of any order for PRODUCT covered by this Agreement without HITEL's
prior written consent.

         (h) DISTRIBUTOR may, pursuant to the terms and conditions of this
Agreement, order and HITEL shall provide spare parts, software and third level
technical support as required for the maintenance of PRODUCT for a period of ten
(10) years from the ship date of PRODUCT, provided that DISTRIBUTOR is, at all
times, in full compliance with this Agreement and HITEL has not terminated this
Agreement due to DISTRIBUTOR's material breach.

         (i) The acceptance by HITEL of any purchase order from DISTRIBUTOR or
the sale of any PRODUCTS by HITEL to DISTRIBUTOR after the termination of this
Agreement shall not be construed as a renewal or an extension, or as a waiver of
termination of this Agreement, but in the absence of a new written Agreement,
all such transactions shall be governed by the provisions of this Agreement.

8.       PRICES

         The prices charged to DISTRIBUTOR shall be according to a written or
"autoquote" quote provided to DISTRIBUTOR for each system, discounted according
to the schedule shown in Exhibit C. Each quote shall be valid for ninety (90)
days from the date of such quotation. No verbal quotation or verbal confirmation
given to DISTRIBUTOR shall be binding upon HITEL unless it is confirmed in
writing by HITEL.

9.       PAYMENT AND ADDITIONAL DELIVERY TERMS

         Payment and additional delivery terms are as specified in Exhibit E.

10.      MAINTENANCE AND SERVICE

         (a) DISTRIBUTOR shall be responsible for the installation, timely
maintenance and service to users of PRODUCTS; and shall perform such
responsibilities in a satisfactory manner to maintain and enhance HITEL's and
the PRODUCT's respective good name and reputations. Maintenance, services and
consultation as provided by DISTRIBUTOR technicians at customer locations are
referred to as first level support. Maintenance, services and consultation as
provided by DISTRIBUTOR technical experts at a centralized location providing
support to the first level support technicians are referred to as second level
support. Both first and second level support is the responsibility of
DISTRIBUTOR. For this purpose, DISTRIBUTOR shall maintain or have contracted
with a number of competent Hitachi Certified service technicians,

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as defined in Exhibit B, who are readily accessible to end users. DISTRIBUTOR
shall, at its own expense, maintain the technical level of its staff to provide
PRODUCT technical support in performing all of its activities under the
Agreement. DISTRIBUTOR shall also maintain an adequate inventory of parts and
equipment to maintain satisfactory operation of PRODUCTS being used by its
customers, without relying upon urgent supplies from HITEL.

          (b) DISTRIBUTOR acknowledges that failure to fulfill its obligations
under subparagraph (a) could irreparably damage the business reputation of
PRODUCTS, and that HITEL, upon fifteen (15) days notice (one (1) day notice if
system is not processing calls), may take corrective measures as may in HITEL's
discretion be required, holding DISTRIBUTOR fully responsible for cost and
expenses thereof, if DISTRIBUTOR has not initiated appropriate corrective
measures within the fifteen (15) days (one (1) day if system is not processing
calls), following notice by HITEL.

          (c) HITEL shall have access to customers at any time to review
DISTRIBUTOR's installation and maintenance performance and degree of customer
satisfaction, and DISTRIBUTOR shall take such remedial action and/or make such
improvements in service as may be reasonably requested by HITEL in writing.
HITEL may request references from customers in connection with the promotion of
HITEL sales. HITEL, in its sole discretion: may provide customers with PRODUCT
or system passwords; or, upon the written request of customer(s), may change
PRODUCT or system password(s) without notice to DISTRIBUTOR of the new
password(s).

          (d) Within one hundred twenty (120) days of cutover, HITEL or its
assignee may perform a technical audit to determine if the PRODUCT installation
meets HITEL's published standards as defined in current system documentation. If
installation of the PRODUCT does not meet such standards, HITEL may require the
DISTRIBUTOR to take corrective action to meet HITEL's standards. If DISTRIBUTOR
fails to take such action within thirty (30) days, HITEL may take such action
and invoice DISTRIBUTOR at published technical support rates. Failure of
DISTRIBUTOR to take such actions is cause for HITEL to terminate this Agreement.

          (e) DISTRIBUTOR may request on-site Technical Support from HITEL by
submitting written purchase orders therefor to HITEL. Subject to its available
manpower and in HITEL's reasonable discretion, HITEL may agree to provide such
on-site Technical Support assistance to DISTRIBUTOR for installation and/or
troubleshooting of systems. Any and all such on-site Technical Support shall be
provided by HITEL at the rates set forth in HITEL Price Guides at the time HITEL
accepts the purchase order(s) for such Technical Support, and shall include
separate charges for the use of test equipment and all travel and living
expenses related to HITEL's provision of such Technical Support. [This activity
as provided by HITEL or its assignee either from a HITEL location or at a
DISTRIBUTOR or customer location (on-site) is referred to as third level
support. The rate shall be subject to change upon ninety (90) days prior written
notice. This charge will be waived if (i) the system is in-warranty and on-site
third level support is initiated by HITEL or if (ii) the system is out of
warranty, the on-site third level support is initiated by DISTRIBUTOR and the
problem was found to be caused by in-warranty PRODUCT. Case (i) does not require
a purchase order. DISTRIBUTOR shall make every reasonable effort to inform HITEL
two (2) weeks in advance when on-site third level support is requested, and such
support may be limited by HITEL as it may deem necessary in view of its
available manpower.

<PAGE>

          (f) Subject to its available manpower, HITEL Technical Support
engineers shall give telephone assistance for PRODUCTS. Telephone assistance for
out of warranty PRODUCTS will be billed at the rates set forth in HITEL Price
Guides with time charged to the nearest one-half (1/2) hour. If HITEL determines
that DISTRIBUTOR's request for third level support should not be included in
third level support (including but not limited to problems that are related to
installation, configuration, integration, third party repair or unintended
usage, DISTRIBUTOR will be billed as described above regardless of warranty
status. Rates are subject to change upon ninety (90) days prior written notice.

          (g) HITEL will only accept calls for assistance from HITEL Certified
Technicians currently registered with HITEL by an Authorized DISTRIBUTOR and
only if the system in question is equipped with Remote Maintenance (or the
Technician has a portable Remote Maintenance unit available on site) and the
technician has ready access to spare parts.

          (h) Nothing contained in this Section 10, or otherwise in this
Agreement, shall be construed as obligating HITEL, in any way, to take any
action with respect to any customer of DISTRIBUTOR.

11.       TRAINING

          Technical courses will be conducted for DISTRIBUTOR's technicians at
HITEL facilities in Norcross, Georgia. Training shall be approximately two weeks
for Technicians. All pertinent, required documentation will be furnished by
HITEL to attendees.

          The training will be conducted by HITEL employee(s) who will be
dedicated to this function whenever a class is in progress. The training will be
conducted in a suitable area reserved for this purpose.

          DISTRIBUTOR shall bear all salary, transportation and other expenses
for its personnel in addition to tuition and material charges set forth in HITEL
Price Guides. HITEL will not release a system for shipment until DISTRIBUTOR has
had a minimum number (as defined in Exhibit B) of Technicians complete the
initial training required to receive HITEL certification and certifies technical
support approval to HITEL in writing. (A purchase order for a training class
shall be issued listing the Technician's name, the geographical area to be
served by the technician and charges for the class.)

12.       CLAIMS

          Risk of loss and/or damage shall pass to DISTRIBUTOR upon delivery by
HITEL, at HITEL's plant F.C.A. Norcross, Georgia (Incoterms 2000). The issuance
of a clean bill of lading by the railroad or trucker or the issuance of a clean
receipt by the freight agent designated by DISTRIBUTOR, upon such delivery,
shall constitute conclusive proof that the package(s) containing the PRODUCTS
were not damaged at the time of delivery to DISTRIBUTOR and that the number of
packages delivered were those set forth on such bill of lading or receipt. Any
claim for shortages or damage to the PRODUCTS shall be made promptly by
DISTRIBUTOR to HITEL, and, except for those claims covered by the warranty
hereinafter set forth, shall be made by DISTRIBUTOR to HITEL within thirty (30)
days after delivery by the railroad, trucker or freight agent, as the case may
be. Such claims shall be in writing, shall specify the items under claim and the
nature of the damages, and all other details as may be reasonably required by
HITEL to consider such claim. HITEL or its representatives

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shall have the right to inspect and/or test the PRODUCTS covered by such claim.
If, in the reasonable opinion of HITEL, such claim is justified, HITEL shall
have the right, at its option, to promptly repair or replace the PRODUCTS or
part, or issue a credit for the invoice value thereof.

         HITEL shall not under any circumstances or for any cause, be liable
for any actual, consequential, special or other damages or loss of use of
PRODUCTS. If DISTRIBUTOR does not make its claim within the time above provided,
it shall be deemed to have unconditionally accepted delivery of the PRODUCTS.

13.      TOLL FRAUD/DISCLAIMER

         DISTRIBUTOR understands that the PRODUCTS are not immune from
unauthorized use or fraudulent intrusions and that third parties may commit
various forms of toll fraud using the PRODUCTS as conduits. HITEL hereby
expressly disclaims that the PRODUCTS have been designed to completely prevent
or are otherwise immune from such unauthorized uses and toll fraud. DISTRIBUTOR
shall notify and warn each of its customers, verbally and in writing, of the
possibility that the PRODUCTS may be fraudulently used including, but not
limited to, unauthorized or fraudulent use of the PRODUCT's interconnection to
long distance services, SIOUX and 1OIXXXX calling, external call forwarding,
trunk to trunk calling, voice mail and DISA. In no event shall HITEL be liable
to DISTRIBUTOR, DISTRIBUTOR's customers or subsequent purchasers or users of
PRODUCTS for any claim relating in any way to unauthorized use of the PRODUCT or
toll fraud.

14.      LIMITED WARRANTY

         HITEL warrants to DISTRIBUTOR alone, that PRODUCTS sold to DISTRIBUTOR
pursuant to this Agreement will be delivered free from defects in material and
workmanship under normal and proper use and will materially conform to HITEL's
specifications at the time of delivery to DISTRIBUTOR, with the term of said
warranty being ninety (90) days for MAXimilian Software and fifteen (15) months
for all other HITEL PRODUCTS (except third party PRODUCT'S warranty is their
manufacturer's warranty) from the date of delivery to DISTRIBUTOR provided that:

         (a) HITEL is promptly notified in writing of any warranty claim; and

         (b) DISTRIBUTOR provides HITEL with the means and access to examine and
test the PRODUCTS within a reasonable period of time, and at DISTRIBUTOR's cost;
and

         (c) HITEL's examination of such items shall disclose to its reasonable
satisfaction that the claimed defect in the PRODUCTS constitutes a breach of the
above warranty and was not caused by such occurrences as misuse, abuse, neglect,
improper handling, installation, operation,

<PAGE>

maintenance, unauthorized repair, alteration or accident. Modification of
PRODUCTS by DISTRIBUTOR or at DISTRIBUTOR's direction, unless specifically
authorized in writing by HITEL, shall invalidate the above warranty; and

         (d) DISTRIBUTOR complies in all respects with the procedures for
implementing HITEL's warranty protections set forth in HITEL's Material Return
Authorization (MRA) Policy in Exhibit G hereof.

         This Limited Warranty does not cover any items normally consumed in
operation of Products (such as lamps and fuses) or cosmetic damage.

         HITEL's liability under this warranty is limited to repairing,
replacing or issuing a credit in the amount of the unit Agreement price, at its
election, for any such claim. Any repair or replacement shall not extend the
warranty period. If HITEL elects to replace a defective PRODUCT, HITEL's
obligation is limited to making a replacement PRODUCT available to DISTRIBUTOR
F.C.A. HITEL's warehouse, Norcross, Georgia, and does not include such items as
the provision of any labor involved or connected therewith, such as that which
is required to diagnose trouble, service faults, etc., or removing or installing
any PRODUCT, responsibility for any transportation expense other than delivery
to the F.C.A. point, and any taxes, duties or the like in connection therewith.

         DISCLAIMER OF WARRANTY. THIS WARRANTY IS EXTENDED TO DISTRIBUTOR ONLY
AND IS NOT TRANSFERABLE TO SUBSEQUENT PURCHASERS OR USERS OF PRODUCTS. THIS
WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN
NO EVENT SHALL HITEL BE LIABLE FOR DAMAGES IN EXCESS OF THE VALUE OF THE
DEFECTIVE PRODUCT(S) OR PART, NOR SHALL HITEL BE LIABLE FOR ANY INDIRECT,
SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OF ANY KIND OR FOR LOSS OF USE
OF THE PRODUCTS.

15.      REPAIR OUT OF WARRANTY

         HITEL agrees to perform repair service on PRODUCTS returned by
DISTRIBUTOR to HITEL's designated repair facility during the term of this
Agreement and for a period of three (3) years after the last delivery of PRODUCT
under this Agreement. All PRODUCT returned by DISTRIBUTOR to HITEL for repair
will be repaired only if deemed repairable in HITEL's sole discretion.
DISTRIBUTOR will follow the procedure in Exhibit G (MRA Policy, which may be
changed at Hitel's sole discretion) for the return of PRODUCT for repair.
Repaired PRODUCT will be shipped to DISTRIBUTOR within thirty (30) days (unless
specified differently in said Exhibit G) after receipt of PRODUCT at HITEL's
designated repair facility. DISTRIBUTOR will be billed for such repair at
HITEL's current prices in effect at the time DISTRIBUTOR presents PRODUCT for
repair. A copy of HITEL's current repair price list is attached to Exhibit G. In
no event will HITEL be liable for data stored on PRODUCTS presented for repair.

16.      REPAIR AND RETURN PROCEDURE

         The repair and return procedure for handling repairs both in and out of
warranty (Section-14) is set forth in HITEL's Material Return Authorization
(MRA) Policy set forth in Exhibit G. The

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MRA Policy is available to DISTRIBUTOR upon request and may be changed by HITEL
upon thirty (30) days written notice by HITEL.

17.      INSPECTION AND TESTING

         (a) Unless otherwise agreed in writing, HITEL's factory inspection
shall be final.

         (b) Should any specific inspection or test be requested by DISTRIBUTOR,
all expenses therefor shall be at DISTRIBUTOR's expense and the delivery period
and validity period (if any) shall be adjusted accordingly.

18.      PRODUCT MARKING

         All PRODUCTS sold to DISTRIBUTOR under this Agreement which bear the
HITEL or Hitachi name and/or logo, shall not have such name or logo removed nor
defaced by DISTRIBUTOR. The placing of the DISTRIBUTOR logo on PRODUCTS sold
under this Agreement is permitted only upon the prior written consent of HITEL.

19.      FORCE MAJEURE

         Any cause beyond the reasonable control of HITEL or HITEL's suppliers,
including but not limited to sabotage, fires, floods, strikes, riots, labor
difficulties, insurrection, war, priorities created at the request or for the
benefit of, directly or indirectly, any government authority, agency or agencies
thereof, act of God, breakdown of machinery or equipment, or inability to obtain
material, labor, equipment or transportation, which results in HITEL's failure
to perform in accordance with the terms hereof, shall not give rise to any
liability or damages on account of such delay or nonperformance, but shall be
deemed an excuse for HITEL's performance. In any such event, HITEL shall have
the right, at its election and without any liability on it to DISTRIBUTOR to (a)
cancel all or any portion of this Agreement, or (b) perform the Agreement as so
restricted or modified to the extent determined by HITEL in its sole and
absolute discretion or (c) perform the Agreement within a reasonable time after
the causes for nonperformance or delay have terminated.

20.      ADVERTISING AND MEDIA RELATIONS

         HITEL may, as it deems necessary and desirable, advertise PRODUCTS on a
national or local basis. HITEL may list DISTRIBUTOR's name, address and
telephone numbers in its advertising and promotional materials, at its
discretion, for as long as this Agreement is in force.

21.      TRADEMARKS

         DISTRIBUTOR does not have and is not granted any right or interest in
or to the name "HITACHI", "HITACHI TELECOM (USA), INC.", "HITEL" or any
trademark or trade names owned, used or to be owned or used by HITEL or HITACHI,
LTD. Any use of such names, trade names or trademarks by DISTRIBUTOR shall be
only upon the prior written consent of HITEL and for HITEL's exclusive benefit.
Under no circumstances shall DISTRIBUTOR register any such name, trademarks or
trade name. DISTRIBUTOR further agrees not to contest or dispute, directly or

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indirectly, HITEL's or HITACHI, LTD.'s proprietary interest in or ownership of
the name "HITACHI", or any trade names owned or used by HITACHI, LTD. or HITEL.
DISTRIBUTOR shall not remove, obliterate, alter or cover the trademark or name
"HITACHI" on any PRODUCT. However, DISTRIBUTOR may place on PRODUCTS its own
name or trademark.

22.      PATENTS

         (a) HITEL agrees to defend, at its expense, any suit or proceeding
brought against DISTRIBUTOR based upon a third party claim of direct
infringement of a U.S. patent by PRODUCTS furnished hereunder. HITEL also agrees
to hold DISTRIBUTOR harmless against actual damages for such direct
infringement.

         (b) HITEL's agreement to defend and its obligation to indemnify
DISTRIBUTOR herein, which extends only to actual damages for direct infringement
of a U. S. patent which are awarded against DISTRIBUTOR in such suit or
proceeding, are subject to the following terms and conditions:

                  (1) The agreement and obligation shall arise only if
DISTRIBUTOR gives HITEL prompt notice of the infringement claim; grants HITEL,
in writing, exclusive control over its defense and settlement; and provides
reasonable information and assistance to HITEL at HITEL's expense, in the
defense of such claim;

                  (2) The agreement and obligation will cover only the PRODUCT
as delivered by HITEL to DISTRIBUTOR and not to any modification or addition
made by DISTRIBUTOR or third parties;

                  (3) The agreement and obligation shall not cover: (i) any
claim based on the furnishing of any information, service or technical support
to DISTRIBUTOR; or (ii) any claim of infringement of any third party's rights
arising from use of any PRODUCT furnished hereunder in combination with any
other products or articles if such infringement would be avoided by the use of
the PRODUCT alone, nor does it extend to any PRODUCT furnished hereunder of
DISTRIBUTOR's design or formula; or (iii) any claim that the use of the PRODUCTS
furnished hereunder infringes any third party's process patent rights; or (iv)
any claim of infringement of any -third party's rights in respect to patents,
where it is the policy of such third party to offer patent license agreements
separately to end users;

                  (4) If an infringement claim is asserted, or if HITEL believes
one likely, HITEL will have the right, but not the obligation: (i) to procure
for DISTRIBUTOR the right to use the PRODUCTS furnished hereunder for the use
contemplated by HITEL and DISTRIBUTOR in making this Agreement; (ii) to modify
the PRODUCTS furnished hereunder as appropriate to avoid such rightful claim of
infringement, as long as modification for this purpose does not materially
impair the operation thereof; or (iii) to accept the PRODUCT returned and
reimburse DISTRIBUTOR for the purchase price thereof less a reasonable charge
for wear and tear; and

                  (5) The sale of any PRODUCT hereunder does not convey any
license by implication, estoppel, or otherwise covering combinations of any
PRODUCT furnished hereunder with other devices, articles or elements.

<PAGE>

         (c) DISTRIBUTOR shall indemnify and hold HITEL and its supplier(s)
harmless against any expense or liability from claims of patent infringement of
any patents related to PRODUCTS sold hereunder arising from: (i) HITEL's
compliance with specifications or instructions furnished by DISTRIBUTOR; (ii)
use of any PRODUCT hereunder in connection with a manufacturing or other
process; or (iii) use of any PRODUCT in combination with products not supplied
by HITEL.

THE FOREGOING STATES HITEL'S EXCLUSIVE OBLIGATION WITH RESPECT TO CLAIMS OF
INFRINGEMENT OF PROPRIETARY RIGHTS OF ANY KIND, AND IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL HITEL'S TOTAL LIABILITY TO
DISTRIBUTOR EXCEED THE PURCHASE PRICE RECEIVED BY HITEL FROM DISTRIBUTOR OF THE
ALLEGED INFRINGING PRODUCT(S).

23.      CONFIDENTIALITY

         HITEL may, from time to time during the term of this Agreement, furnish
DISTRIBUTOR Confidential Information relating to PRODUCTS. "Confidential
Information" includes without limitation:

         (i)      any source code and internal (programmers') documentation for
                  any software disclosed to DISTRIBUTOR;

         (ii)     non-public financial information concerning HITEL;

         (iii)    HITEL's or Hitachi, Ltd.'s research and development;

         (iv)     HITEL's pricing or marketing plans;

         (v)      technical support information, materials and documentation
                  concerning the operation, design and functionality of HITEL's
                  PRODUCTS;

         (vi)     HITEL's customer lists; and

         (vii)    any information designated as confidential in writing.

         Confidential Information may be furnished orally, in written form,
including descriptive material, diagrams, specifications and other documents, or
by way of consignment. Written Confidential Information shall be marked
"Confidential". DISTRIBUTOR agrees that all Confidential Information made
available to it by HITEL shall be kept strictly confidential by it, and
DISTRIBUTOR shall not divulge any such Confidential Information to any other
person, firm, corporation, association or entity without the express prior
written consent of HITEL. Confidential Information may be disclosed only to such
of DISTRIBUTOR's employees who reasonably require access to such Confidential
Information for the purpose for which it was disclosed. DISTRIBUTOR shall not
make use of such Confidential Information without HITEL's prior written consent
and agrees that in no event shall it use any such Confidential Information in
connection with the manufacture by it or by others of any product or equipment
similar to the PRODUCTS. The obligations of DISTRIBUTOR under this paragraph
shall survive any termination of this Agreement for a period of seven (7) years.

         Information shall not be deemed confidential information or know-how if
it is:

         (a) publicly available prior to this Agreement or is made publicly
available by HITEL without restrictions;

<PAGE>

         (b) rightfully received by DISTRIBUTOR from third parties without
accompanying secrecy obligations;

         (c) already in DISTRIBUTOR's possession and was lawfully received from
sources other than HITEL;

         (d) independently developed by DISTRIBUTOR and can be so shown by
written evidence; or

         (e) approved in writing by HITEL for release.

         The secrecy of the confidential information and know-how shall be
maintained for a period of seven (7) years from the day of disclosure thereof.
Upon request of HITEL, any written information subject to these provisions shall
be returned to HITEL.

24.      INDEMNIFICATION BY DISTRIBUTOR

         DISTRIBUTOR agrees to indemnify, defend and save harmless HITEL and its
officers, directors, agents, employees, shareholders, legal representatives,
successors and assigns, and each of them, from any and all claims, actions and
suits, whether groundless or otherwise, and from and against any and all
liabilities, judgments, losses, damages, costs, charges, attorneys' fees, and
other expenses of every nature and character by reason of DISTRIBUTOR's business
and/or actions with respect to the PRODUCTS including any claims, actions or
suits not covered under HITEL's warranty as set forth in Section 14 hereof.
DISTRIBUTOR further agrees that the provisions contained in this Section 24
shall survive the termination or expiration of this Agreement.

25.      LIMITATIONS

         HITEL WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY THEREOF IN ADVANCE. THESE
LIMITATIONS APPLY TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING WITHOUT
LIMITATION CAUSES OF ACTION ARISING OUT OF TERMINATION OF THIS AGREEMENT, BREACH
OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION
AND OTHER TORTS. NO ACTION MAY BE BROUGHT BY DISTRIBUTOR AT ANY TIME MORE THAN
TWELVE (12) MONTHS AFTER THE CAUSE OF ACTION ARISES. IN NO EVENT SHALL HITEL'S
LIABILITY IN CONNECTION WITH PRODUCTS OR THIS AGREEMENT EXCEED AMOUNTS PAID TO
HITEL BY DISTRIBUTOR HEREUNDER.

26.      TERMINATION

26.1     This Agreement will terminate:

         (a) On the thirtieth (30th) day after either party gives the other
notice of a material breach by the other of any term or condition of this
Agreement, or of any agreement between

<PAGE>

HITEL and DISTRIBUTOR relating to the Products, unless the breach is cured
before that day; or

         (b) When DISTRIBUTOR experiences any significant change in the
ownership, control, organization, legal form of doing business, key personnel,
merger or consolidation which HITEL, in its discretion, believes will have an
adverse effect on future sales or service.

         (c) Either party may terminate this Agreement on ten (10) days written
notice if the other party is insolvent, files a petition of bankruptcy, or has
made any assignment by operation of law or otherwise of this Agreement or of any
of its rights hereunder for the benefit of creditors.

         (d) As provided in Sections 4 and 10 hereof.

26.2     After termination:

         (a) DISTRIBUTOR may continue to sell the Products in its possession for
which it has fully paid HITEL, and to market those Products in its customary
manner in the ordinary course of business.

         (b) DISTRIBUTOR's payment and indemnification obligations arising prior
to termination and the obligations of each party to keep the other's
Confidential Information confidential, will remain in force.

         (c) The due date for all invoices for Products or Spare Parts shall
automatically be accelerated so that they shall immediately become due and
payable on the effective date of termination, even if longer terms had been
provided previously. This Subsection (c) does not apply to termination due to
expiration of the term of the Agreement as provided for in Section 4.

         (d) In the event of termination of this Agreement due to DISTRIBUTOR's
material breach, HITEL's obligation to provide Spare Parts and repair support
under this Agreement will terminate at that same time.

         (e) DISTRIBUTOR shall immediately cease to hold itself out as an
Authorized DISTRIBUTOR of HITEL PRODUCTs and shall cease to exercise any rights
granted in accordance with this Agreement, and remove all signs, telephone
directory listings, advertisements, logotypes, names, insignia and/or all other
promotional materials identifying it in any way as an authorized HITEL
DISTRIBUTOR. DISTRIBUTOR shall return to HITEL all copies of HITEL furnished
proprietary information except information specifically required to operate and
maintain installed PRODUCTS.

26.3     Liability and Other Remedies. Neither party will be liable for damages
of any kind as a result of exercising its right to terminate this Agreement, and
termination will not affect any other right or remedy available in law or in
equity of either party.

<PAGE>

27.      EXPORT CONTROL PROVISIONS

         Neither party shall commit any act or request the other party to commit
any act which would violate either the letter or spirit of the export control
laws or regulations of the United States, or other export control laws, rules or
regulations, and neither party shall fail to take any action reasonably within
its capacity to assure compliance with such laws, rules or regulations.

         DISTRIBUTOR represents and warrants that it shall not, directly or
indirectly, export, re-export or transship PRODUCTS and/or technical data ("the
Commodities") in violation of any applicable export control laws promulgated and
administered by the government of any country having jurisdiction over the
parties or the transaction(s) contemplated herein.

         HITEL shall have the right to refuse to accept DISTRIBUTOR orders for
PRODUCTS, or to deliver PRODUCTS to fulfill any previously accepted DISTRIBUTOR
order if HITEL determines, in good faith, that such proposed sale or other
disposition of the PRODUCTS poses an unreasonable risk of a violation of any
applicable export control law or regulation.

         DISTRIBUTOR acknowledges that various countries' laws and regulations
regulate the export of computer products and technology, and may prohibit use,
sale, or re-export of same. If DISTRIBUTOR knows, becomes aware of, or has
reason to know that the PRODUCTS and any technology in conjunction therewith are
for use in connection with the design, development, production, stockpiling, or
use of nuclear, chemical, or biological weapons or missiles, or if DISTRIBUTOR
sells or transfers its title and/or right to use all and/or any part of the
PRODUCTS, and/or other products or materials supplied by HITEL to a third party
or itself exports the PRODUCTS, DISTRIBUTOR shall ensure that all current export
restrictions are observed.

         In the event HITEL refuses to deliver PRODUCTS to fulfill previously
accepted DISTRIBUTOR orders as set forth in the paragraph immediately preceding,
or the necessary export or re-export authorizations are not obtained within a
reasonable period of time, HITEL, at its option, may cancel the order or
Agreement, without penalty.

28.      RELATIONSHIP OF PARTIES

         The relationship created between the parties hereto is that of vendor
and vendee, and neither party nor any of its employees, customers or agents
shall be deemed to be the representative, agent or employee of the other party
for any purpose whatsoever, nor shall any of them have any right or authority to
assume or create an obligation of any kind or nature, expressed or implied, on
behalf of the other, nor to accept service of any legal process addressed to or
intended for the other.

29.      NOTICES

         DISTRIBUTOR shall provide HITEL immediate written notice of any of the
following events: (i) any material change in DISTRIBUTOR's business or financial
situation; (ii) any significant sale, bequest, or other transfer of the
ownership (or any portion thereof) of

<PAGE>

         DISTRIBUTOR's business; (iii) a change in DISTRIBUTOR's service
management; and (iv) a change in the location of DISTRIBUTOR's senior sales or
service facilities or personnel.

         All notices to be given pursuant to this Agreement shall be in writing
and sent by registered or certified mail, return receipt requested, postage
pre-paid, to the address of the respective party first set forth above or to
such other address as such party may hereafter designate by notice in accordance
with this paragraph.

30.      NONASSIGNMENT

         DISTRIBUTOR shall not voluntarily or by operation of law, assign this
Agreement or any right accruing to it hereunder or delegate any duty owed by it,
without the prior written consent of HITEL. This Agreement shall inure to the
benefit of and be binding upon the parties hereto, their respective permitted
successor in interest and permitted assigns.

31.      ARBITRATION CLAUSE

         Any dispute, controversy or claim arising out of or relating to this
Agreement, or the breach thereof ("Dispute"), shall be settled by binding
arbitration, conducted on a confidential basis, under the then current
Commercial Arbitration Rules of the American Arbitration Association ("the
Association") strictly in accordance with the terms of this Agreement and the
substantive law of the State of New York. The arbitration shall be held at a
mutually agreeable location in New York, NY and conducted by one arbitrator
chosen from a list of attorneys who are members of the Association's commercial
arbitration panel, from a neutral geographic location, who is knowledgeable
about telecommunications systems and private branch exchange systems and who has
been engaged in the practice of law for a period of at least ten (10) years. If
the parties cannot promptly, within 30 days, agree on the selection of the
arbitrator, the arbitrator will be chosen pursuant to Rule 13 of the Commercial
Arbitration Rules of the Association. The costs of the arbitration, including
fees to be paid to the arbitrator, shall be shared equally by the parties to the
Dispute. Each party shall bear the cost of preparing and presenting its case to
the arbitrator. The parties to the Dispute shall be limited to taking no more
than three (3) depositions each. The length of each deposition shall be limited
to one (1) day. No interrogatories shall be permitted. The scope of document
production shall be governed by the Commercial Arbitration Rules of the
Association and the decision of the arbitrator with respect thereto.

         The arbitration shall be completed within six (6) months from the date
of the selection of the arbitrator. The arbitrator shall issue his/her award and
a brief description of the basis for the award in writing. The judgment upon the
award rendered by the arbitrator may be entered and enforced in any court of
competent jurisdiction. Neither party shall be precluded hereby from seeking
provisional remedies in the courts of any jurisdiction including, but not
limited to, temporary restraining orders and preliminary injunctions, to protect
its rights and interests, but such shall not be sought as a means to avoid or
stay arbitration. The parties agree that they have voluntarily agreed to
arbitrate their disputes in accordance with the foregoing.

<PAGE>

32.      WAIVER

         No claim or right arising out of a breach of this Agreement shall be
discharged in whole or in part by a waiver or renunciation of the claim or right
unless the waiver or renunciation is in writing signed by the aggrieved party.
The failure of DISTRIBUTOR or HITEL to enforce at any time or for any period of
time any of the provisions hereof shall not be construed to be a waiver of such
provisions nor the right of DISTRIBUTOR or HITEL thereafter to enforce each and
every such provision.

33.      MISCELLANEOUS

         (a) Each party hereto warrants and represents to the other that it is
legally free to enter into this Agreement, that the execution hereof has been
duly authorized, and that the terms and conditions of this Agreement, and each
party's obligations hereunder, do not conflict with or violate any terms or
conditions of any other agreement or commitment by which such party is bound.

         (b) This Agreement, including all Exhibits hereto, is intended to be
the sole and complete statement of the obligations of the parties relating to
the subject matter hereof, and supersedes all previous understandings,
agreements, negotiations and proposals as to this Agreement. Any pre-printed or
other terms and conditions on DISTRIBUTOR's order form or HITEL's confirmation
or acknowledgement form shall be of no force or effect. Except as otherwise
provided herein, no provisions of this Agreement shall be deemed waived, amended
or modified by any party unless such waiver, amendment or modification shall be
in writing and duly signed by both parties hereto. The paragraph headings are
for purposes of convenience only.

         (c) This Agreement may be executed in several counterparts, each of
which shall be deemed the original, but all of which shall constitute one
and-the same instrument.

34.      APPLICABLE LAW

         This Agreement and the relationship created hereby shall be governed
and construed in all respects in accordance with the law of the State of
Georgia, United States of America.

<PAGE>

         IN WITNESS WHEREOF, THE PARTIES hereto have duly executed this
Agreement as of the day and year first above written.

HITACHI TELECOM (USA), INC.                 XETA Technologies
                                            ------------------------------------

By:                                         By:
   -------------------------------             ---------------------------------

Title: President                            Title: Sr. V.P., Sales & Service
                                                  ------------------------------

<PAGE>

                                    EXHIBIT A

                               PRODUCT DEFINITION

         The term "PRODUCT" as used in this agreement means the digital HCX5000,
HCX5000i, and Telephones listed below. In the case of the HCX5000i , it includes
new sheet metal, new common control circuitry and PC based MAXimilian
applications. HCX5000i DOES NOT INCLUDE CTI OR SERVER BASED MAXIMILIAN
APPLICATIONS. The systems include both hardware and software required to enable
the system to function according to its specifications. All PRODUCT software is
licensed to DISTRIBUTOR pursuant to the terms and conditions of this Agreement,
including this Exhibit A, and shall not be deemed to be sold to or purchased by
DISTRIBUTOR. The following application PRODUCTS including but not limited to
application specific software are included in this Agreement. Any application
PRODUCTS not listed are not covered by this Agreement.

<Table>
<Caption>
         APPLICATION PRODUCTS                                    HCX5000 SYSTEMS
<S>                                                              <C>
         WeICOMM(R)                                                   HCX5000i(R)
         Residential                                                  HCX5100(R)
         Extended Stay                                                HCX5300(R)
         RV/Senior/Assisted Living                                    HCX5400(R)
         COMMerce(R)                                                  HCX5500(R)

         PC BASED MAXIMILIAN APPLICATION SOFTWARE
         TELEDEX AND TELEMATRIX TELEPHONES
         INNOVATIONS VOICE MAIL SYSTEMS
</Table>

ALL OF THE SOFTWARE PROVIDED PURSUANT TO THIS AGREEMENT INCLUDING EACH OF THE
APPLICATION PRODUCTS IS PROVIDED FOR THE LIMITED PURPOSES CONTEMPLATED IN THIS
AGREEMENT. DISTRIBUTOR SHALL ONLY BE AUTHORIZED TO USE, SUBLICENSE OR THE LIKE
ANY OF THE SOFTWARE PROVIDED BY HITEL WITH THE SPECIFIC HCX5000 OR HCX5000i THAT
INCORPORATES SUCH SOFTWARE OR FOR WHICH SUCH SOFTWARE IS EXPRESSLY PROVIDED AND
IN CONJUNCTION WITH LEGITIMATE EFFORTS BY DISTRIBUTOR TO RESELL THE DIGITAL
HCX5000 OR HCX5000i COVERED BY THIS AGREEMENT. IN ADDITION, DISTRIBUTOR AND ITS
CUSTOMERS SHALL BE BOUND BY THE TERMS AND CONDITIONS OF USE OF THE SOFTWARE
CONTAINED IN THE SHRINK-WRAP LICENSES PACKAGED WITH EACH RESPECTIVE SOFTWARE
PACKAGE, A COPY OF WHICH IS ATTACHED TO THIS EXHIBIT A.

THE TERM "PRODUCT" NOT ONLY INCLUDES THE ABOVE SYSTEMS AND PARTS, BUT ALSO
UPGRADES, SUBCOMPONENTS AND REPAIRED ITEMS TO THESE SYSTEMS THAT ARE OFFERED FOR
SALE BY HITEL. UPGRADES FROM THESE SYSTEMS TO OTHER HCX5000 SYSTEMS THAT ARE NOT
LISTED ARE NOT INCLUDED IN THE TERM "PRODUCTS".

<PAGE>

                          SHRINK-WRAP LICENSE AGREEMENT

READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE OPENING
THE PACKAGE CONTAINING THE PROGRAM DISKETTES, THE SOFTWARE THEREIN, AND
ACCOMPANYING DOCUMENTATION (THE "PROGRAM"). THE PROGRAM IS COPYRIGHTED AND
LICENSED (NOT SOLD). BY OPENING THE PACKAGE CONTAINING THE PROGRAM, YOU ARE
ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT. IF YOU ARE NOT
WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT, YOU SHOULD PROMPTLY
RETURN THE PACKAGE IN UNOPENED FORM.

Hitachi Telecom (USA), Inc. ("Licensor") hereby grants to you, and you hereby
accept the non-exclusive right to use the Program Diskettes and the computer
programs contained therein in machine-readable, object code form only
(collectively referred to as the "Software"), and the accompanying documentation
only as authorized in this License Agreement. The Software may be used only on a
single computer which is owned, leased, or otherwise controlled by you solely
for the purpose of your own internal business operation. You may NOT distribute
copies of the Software or related documentation to others. You shall use any
documentation provided by Licensor only in conjunction with your business use of
the Software. This License is restricted to use within the United States and
Canada and is not transferable except as expressly provided herein.

You may NOT transfer the Software and License to another person or company
unless:

1. you receive the prior written consent of Licensor, and

2. the person or company to whom you are transferring it agrees to accept the
terms and conditions of this License and does so in a writing signed by that
party. If you transfer the Software, you must at the same time either transfer
all copies, whether in printed or machine readable form, to the same party or
destroy any copies not transferred. This includes all portions of the Software
contained or merged into other programs.

You agree to reproduce and include the copyright notice on any copy,
modification or portion merged into another program.

You acknowledge and agree that the Software is a proprietary, unpublished
product of Licensor, protected under U.S. copyright law and trade secret laws of
general applicability. You further acknowledge and agree that all right, title
and interest in and to the Software is and shall remain with Licensor. This
License does not convey to you an interest in or to the Software but only a
limited right of use revocable in accordance with the terms of this License. You
hereby agree that Licensor may hold you liable or responsible for any violation
of this License.

<PAGE>

YOU MAY NOT USE, COPY, SUBLICENSE, ASSIGN OR TRANSFER THE LICENSE OR THE
SOFTWARE IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS LICENSE.
YOU MAY NOT MODIFY, TRANSLATE, ADAPT, REVERSE ENGINEER, DECOMPILE, DISASSEMBLE,
OR CREATE DERIVATIVE WORKS BASED ON THE SOFTWARE OR RELATED DOCUMENTATION. IF
YOU TRANSFER POSSESSION OF ANY COPY, MODIFICATION OR MERGED PORTION OF THE
SOFTWARE TO ANOTHER PARTY WITHOUT PRIOR WRITTEN CONSENT OF LICENSOR, YOUR
LICENSE IS AUTOMATICALLY TERMINATED.

Any attempt to sublicense, assign or transfer any of the rights under this
License, except as expressly provided for in this License, will void any of
Licensor's duties or obligations hereunder.

TERM

The License is effective until terminated by either party. You may terminate it
at any time by destroying the Software together with all copies, modifications,
and merged portions in any form. The License will also terminate upon the
conditions set forth elsewhere in the Agreement or if you fail to comply with
any term or condition of the Agreement. You agree that upon termination, you
will destroy the Software together with all copies, modifications and merged
portions in any form.

LIMITED WARRANTY

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE
QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. SHOULD THE SOFTWARE PROVE
DEFECTIVE, YOU (AND NOT LICENSOR) ASSUME THE ENTIRE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION. SOME STATES DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY,
FROM STATE TO STATE.

Licensor does not warrant that the functions contained in the Software will meet
your requirements or that the operation of the Software will be uninterrupted or
error free.

LIMITATIONS OF REMEDIES

Licensor's entire liability to you or any other party for any loss or damages
resulting from any claim, demands, or actions arising out of or relating to this
License and your exclusive remedy shall be:

1. the replacement of any media which is returned to Licensor, or

2. if Licensor is unable to deliver a replacement media free from defects in
materials and workmanship, you may terminate this License by returning any
copies of the Software.

<PAGE>

IN NO EVENT SHALL LICENSOR OR ITS SUPPLIER(S) BE LIABLE FOR ANY DAMAGES,
INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL, INDIRECT, SPECIAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH
SOFTWARE EVEN IF LICENSOR OR ITS SUPPLIER(S) HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

SOME STATES DO NOT ALLOW LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

UPDATES

ALL UPDATES, MODIFICATIONS, AND ENHANCEMENTS PROVIDED TO YOU SHALL BECOME PART
OF THE MATERIALS GOVERNED BY THE TERMS OF THIS LICENSE.

IF THE REGISTRATION CARD IS NOT RECEIVED BY LICENSOR, LICENSOR IS UNDER NO
OBLIGATION TO MAKE AVAILABLE TO YOU ANY UPDATES EVEN THOUGH YOU HAVE MADE
PAYMENT OF THE APPLICABLE UPDATE FEE.

GENERAL

This License Agreement shall be governed by the laws of the state of Georgia and
shall inure to the benefit of Licensor, its successors, administrators, heirs,
and assigns. Should you have any questions concerning this Agreement, you may
contact Licensor by writing to Hitachi Telecom (USA), Inc., 3617 Parkway Lane,
Norcross, GA 30092.

BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT,
UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER
AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN
US WHICH SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY
OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS
AGREEMENT.

COPY RETENTION

The Software media may not be copy protected in all cases. You may make backup
copies for your own use, if available, but this does not mean that you can make
unlimited copies. The Software is protected by copyright law. IT IS ILLEGAL TO
GIVE A COPY OF THE SOFTWARE TO ANOTHER PERSON OR COMPANY.

<PAGE>

                                    EXHIBIT B

                            DISTRIBUTOR REQUIREMENTS

1.       GEOGRAPHICAL COVERAGE

         HITEL appoints DISTRIBUTOR as a nonexclusive distributor for HITEL
PRODUCTS as described in Exhibit A. DISTRIBUTOR's appointment covers
DISTRIBUTOR's marketing locations shown on the schedule below. DISTRIBUTOR may
close any marketing location and relocate it within DISTRIBUTOR's geographical
area of coverage. HITEL reserves the right to appoint additional PRODUCT sales
distributors anywhere in the United States including any or all of the marketing
locations shown below. DISTRIBUTOR shall maintain an adequate and aggressive
sales organization at all times during the term of this Agreement in order to
assure maximum distribution of PRODUCTS.

         REGION
           U.S.
         ----------------------------------------

         ----------------------------------------

         ----------------------------------------

         ----------------------------------------

         ----------------------------------------

         ----------------------------------------

2.       REQUIRED SUPPORT CAPABILITIES

         (a) Technical Assistance Center

         DISTRIBUTOR is required to maintain a Technical Assistance Center (TAC)
to provide second level remote maintenance support of all geographical areas
covered in (1). DISTRIBUTOR agrees to provide TACs as described above located as
follows:

                           Broken Arrow, OK
                           ----------------------------------------

                           ----------------------------------------
                           National Service Center
                           ----------------------------------------

                           ----------------------------------------

                           ----------------------------------------

                           ----------------------------------------

         DISTRIBUTOR will inform HITEL which systems will be handled by each
TAC.

         (b) Spare Parts. DISTRIBUTOR is required to maintain an adequate supply
of spare parts (as defined in Exhibit G) in each geographical region covered in
(1) to support troubleshooting of system problems and normal system maintenance.

         (c) DISTRIBUTOR is required to maintain or provide access to a minimum
of two (2) HITEL Certified Technicians per geographical region served. National
Distributors (REGION is Continental U.S.) are required to maintain a minimum of
15 HITEL Certified Technicians.

<PAGE>

                    EXHIBIT B DISTRIBUTOR REQUIREMENTS (CONT)

         (d) DISTRIBUTOR is required to furnish to HITEL as part of this
Agreement, a list of HITEL certified technicians. DISTRIBUTOR is also required
to furnish to HITEL a technical support authorization, in writing, designating
the certified technicians authorized by DISTRIBUTOR to call HITEL for third
level support, and authorized by DISTRIBUTOR to issue purchase orders to HITEL
during non-business hours and in emergency situations. Such list must include
technician's name and certification number (by Hitachi product).

         (e) Immediately upon termination or separation from DISTRIBUTOR's
employ of any such listed certified technician, DISTRIBUTOR is required to
notify HITEL in writing of such termination or separation. Until such written
notice is received, HITEL may provide such technician with the services for
which they were previously authorized and HITEL will in no way be responsible
for the actions of such terminated technician. Upon receipt of such written
notice, HITEL will remove said technician's name from its approved list until
such time as said technician has been employed and re-registered with HITEL by
the same or another Authorized Distributor. The charge by HITEL to Authorized
Distributors for re-registration of certified technicians shall be seventy-five
($75.00) Dollars per individual re-registered.

<PAGE>

                    EXHIBIT B DISTRIBUTOR REQUIREMENTS (CONT)

                          HITACHI CERTIFIED TECHNICIANS

Distributor: XETA Technologies              Date: Dec. 12, 2001
            ---------------------------          -------------------------------

Contract Year: Jan 2002-Dec 2002

<Table>
<Caption>
                        Technician Name                                City, State                 HCX ID#
                        ---------------                                -----------                 -------
<S>                                                                    <C>                         <C>
                        (see attached)

</Table>

     list all employees who have received a Technician Certification Number.
   DISTRIBUTOR is responsible for notifying HITEL when a technician leaves the
                           employ of the DISTRIBUTOR.

<PAGE>

                    EXHIBIT B DISTRIBUTOR REQUIREMENTS (cont)
                          Hitachi Certified Technicians
          Distributor: Xeta Technologies              Date: 12/13/2001
                        Contract Year: Jan 2002-Dec 2002

<Table>
<Caption>
TECHNICIAN NAME         CITY, STATE    CLSCODE   CERTIFICATION NUM  PRIV  WEB ACCESS LEVEL
---------------         -----------    -------   -----------------  ----  ----------------
<S>                     <C>            <C>       <C>                <C>   <C>
      *                      *                           *          0     1
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *
      *                      *         H2                *          3     1
      *                      *         H2                *          4
      *                      *         H2                *          3     1
      *                      *         H2                *          3
      *                      *         H1                *          4
      *                      *         E2                *          4
      *                      *         D2                *          4
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3     1
      *                      *         D2                *          3     1
      *                      *         H2                *          3
      *                      *         D2                *          3
      *                      *         H1                *          3
      *                      *         H2                *          3
      *                      *         H2                *          4
      *                      *         H2                *          3
      *                      *         H2                *          3     1
      *                      *                           *          3     1
      *                      *         H2                *          3     1
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          4
      *                      *         H2                *          3
      *                      *         H2                *          4
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H1                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3     1
      *                      *                           *          3     1
      *                      *         H2                *          3     1
      *                      *         D2                *          3     1
      *                      *         H2                *          3
      *                      *         H2                *          3     1
      *                      *                           *          0
      *                      *         H2                *          3     1
      *                      *         H2                *          4     1
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *         H2                *          3
      *                      *                           *          3     1
      *                      *         H2                *          3     1
      *                      *         H2                *          4     1
      *                      *                           *          0     1
</Table>

*    The asterisk (*) indicates that material has been omitted pursuant to a
     request for confidential treatment. The omitted material has been filed
     separately with the Securities and Exchange Commission pursuant to Rule
     24b-2 of the rules to the Securities and Exchange Act of 1934, as amended.

     List all employees who have received a Technician Certification Number.
   DISTRIBUTOR is responsible for notifying HITEL when a technician leaves the
                            employ of the DISTRIBUTOR

<PAGE>

                                    EXHIBIT C

                         SYSTEM QUANTITIES AND DISCOUNTS

     HITEL periodically issues list price information in written or "autoquote"
form for new systems, upgrade orders, parts, sub-components and Material Return
Authorization (MRA). This information is referred to in this Agreement as HITEL
Price Guides. The current new system autoquote or upgrade and Unit Parts Price
Guide represent the only definition of PRODUCTS list prices except where
superseded in specific instances by other written quotations issued by HITEL.
Discounts in this Exhibit apply to list prices of hardware (or other items
defined as discountable in HITEL Price Guides, except for items for which other
specific discounts are specified in such Price Guides).

     1. DISTRIBUTOR agrees to purchase and pay for a minimum of _____new systems
PRODUCTS or a minimum $ * in total net to Hitel, from Hitel during this contract
year. This commitment will yield a discount according to Table 1.

                                     TABLE 1

                                        *

                      DISCOUNT               *            %
                              -----------------------------

     2. Special consideration. DISTRIBUTOR must meet the following based on the
commitment level of item 1 of this Exhibit.

         - Per first 6 month period of contract: Minimum purchase and payment of
HCX5000 system(s) or at least $______________ net to HITEL.

*    The asterisk (*) indicates that material has been omitted pursuant to a
     request for confidential treatment. The omitted material has been filed
     separately with the Securities and Exchange Commission pursuant to Rule
     24b-2 of the rules to the Securities and Exchange Act of 1934, as amended.

<PAGE>

     3. PENALTIES. If DISTRIBUTOR does not order, accept delivery and pay for at
least the amount of prorated PRODUCT and meet the other terms defined above
during the first six (6) months of the contract year period, HITEL has the
option, upon sixty (60) days written notice, to change the discount schedule

     OTHER DISCOUNTS. The following discounts to list prices also apply:

- Upgrade Orders. Upgrade orders are quoted at a net price. No discount may be
applied.

- Parts Orders:

     (a) A volume order of more than * net price, covered by one (1) purchase
order, shipped as a unit (except for back order items) to one (1) address with a
minimum delivery schedule of 30 days, shall receive * , discount off list price.
NOTE: The * amount must be met after the discount is applied.

     (b) Less than      *       net cost per order shall receive a discount of
    *     off list price.

     (c) All expedited orders shall be charged the then current expedite fees.

<Table>
<S>                                                          <C>
- Sub-component orders                                        0%

- Material Return Authorization Repair and Return             0%
</Table>

*    The asterisk (*) indicates that material has been omitted pursuant to a
     request for confidential treatment. The omitted material has been filed
     separately with the Securities and Exchange Commission pursuant to Rule
     24b-2 of the rules to the Securities and Exchange Act of 1934, as amended.

<PAGE>

                            Exhibit D Forecast Sheet                    12-18-01

                       EXHIBIT D 6 MONTH SALES PROJECTION

<Table>
<Caption>
         DECEMBER            JANUARY             FEBRUARY             MARCH               APRIL                 MAY
     QTY      DOLLARS    QTY      DOLLARS    QTY      DOLLARS    QTY      DOLLARS    QTY      DOLLARS    QTY      DOLLARS
     ---      -------    ---      -------    ---      -------    ---      -------    ---      -------    ---      -------
<S>           <C>        <C>      <C>        <C>      <C>        <C>      <C>        <C>      <C>        <C>      <C>

</Table>

<PAGE>

                                    EXHIBIT E

                      PAYMENT AND ADDITIONAL DELIVERY TERMS

     Standard payment terms are net thirty (30) days after shipment from HITEL
for the total outstanding invoiced amount, including new systems, parts,
patches, upgrades, expansions, etc., within the preset credit line. For the
portion, if any, exceeding the preset credit line, HITEL requires a cash payment
or issuance of an irrevocable letter of credit before shipment. HITEL may revoke
the net thirty (30) days payment terms at any time upon written notice to
DISTRIBUTOR stating the reason(s) for such revocation and insist upon an
irrevocable letter of credit, payment in advance or such other method as HITEL
may determine for all goods to be delivered after such notice.

     Any invoices which remain due and payable after thirty (30) days are
subject to a 1.67 percent (1.67%) per month service charge for each month or the
fraction thereof that the payment is not received by HITEL, or, if this interest
rate exceeds the maximum allowed by applicable law, then at the maximum lawful
rate.

     Two other payment terms may be chosen by noting their selection on the
purchase order. IF NO SELECTION IS NOTED, NET 30 DAYS WILL APPLY.

     1. - NET 60 WITH INTEREST. Payment terms are net sixty (60) days after
shipment from HITEL for the total outstanding invoiced amount, including new
systems, parts, patches, upgrades, expansions, etc., within the preset credit
line. For the portion, if any, exceeding the preset credit line, HITEL requires
a cash payment or issuance of an irrevocable letter of credit before shipment.
No interest will be charged on any outstanding balance during the first 30 days.
Any balance which remains due and payable after thirty (30) days is subject to a
1.2 percent (1.2%) per month service charge for day 31 through the date when
HITEL receives payment. HITEL may revoke the NET 60 WITH INTEREST payment terms
at any time upon written notice to DISTRIBUTOR stating the reason(s) for such
revocation and insist upon an irrevocable letter of credit, payment in advance
or such other method as HITEL may determine for all goods to be delivered after
such notice.

     Any balance which remains due and payable after sixty (60) days is subject
to a 1.67 percent (1.67%) per month service charge for each month or the
fraction thereof that the payment is not received by HITEL, or, if this interest
rate exceeds the maximum allowed by applicable law, then at the maximum lawful
rate.

     2. - 50/50. Payment terms are 50% before shipment and 50% net sixty (60)
days after shipment from HITEL for the total outstanding invoiced amount,
including new systems, parts, patches, upgrades, expansions, etc., within the
preset credit line. For the portion, if any, exceeding the preset credit line,
HITEL requires a cash payment or issuance of an irrevocable letter of credit
before shipment. HITEL may revoke the 50/50 payment terms at any time upon
written notice to DISTRIBUTOR stating the reason(s) for such revocation and
insist upon an irrevocable letter of credit, payment in advance or such other
method as HITEL may determine for all goods to be delivered after such notice.
HITEL may revoke the 50/50 payment terms at any time upon written notice to
DISTRIBUTOR stating the reason(s) for such revocation and insist an irrevocable
letter of credit, payment in advance or such other method as HITEL may determine
for all goods to be delivered after such notice.

<PAGE>

Any balance which remains due and payable after the above mentioned terms is
subject to a 1.67 percent (1.67%) per month service charge for each month or the
fraction thereof that the payment is not received by HITEL, or, if this interest
rate exceeds the maximum allowed by applicable law, then at the maximum lawful
rate.

     So long as HITEL has not received full and complete payment for delivered
PRODUCTS, a security interest in the PRODUCTS shall be created and remain in
HITEL until HITEL receives full payment of the purchase price thereof. It is
further understood and agreed that until said security interests are
extinguished as set forth herein, HITEL shall have the absolute right to
repossess and resell the PRODUCTS.

     It is understood by the parties hereto that the ability of DISTRIBUTOR to
make the payments contemplated hereunder is of the essence of this Agreement and
in the event that DISTRIBUTOR is unable to make the payments in accordance with
the terms and conditions of this Agreement, for any reason or cause, including
without limitation, by virtue of any regulation or order of any government
authority, HITEL, in addition to whatever other remedies may be available to it,
may elect to terminate this Agreement immediately.

     Delivery of all products is F.C.A. Hitachi Telecom (USA), Inc., Norcross,
GA.

     Any orders, which at DISTRIBUTOR'S request, are not shipped within sixty
(60) days of acceptance by HITEL shall be subject to a rental charge as
described in HITEL price guides.

     DISTRIBUTOR shall not have the right to cancel, reschedule, change or
modify all or any portion or installment of any PRODUCT covered by this
Agreement without HITEL's prior written consent. Each cancellation so agreed to
by HITEL shall be subject to a cancellation fee as described in HITEL price
guides.

<PAGE>

                                    EXHIBIT F

                                     NOTICES

All notices to be given pursuant to this Agreement shall be in writing and sent
by registered or certified mail.

         DISTRIBUTOR:             XETA Technologies
                                  ------------------------------
                                  1814 W. Tacoma
                                  ------------------------------
                                  Broken Arrow, OK 74012
                                  ------------------------------

                                  Attention: President
================================================================================

         HITEL:                   Hitachi Telecom (USA), Inc.
                                  3617 Parkway Lane
                                  Norcross, GA 30092

                                  Attention: President or Director PBX Business

<PAGE>

                                    EXHIBIT G

                          MATERIAL RETURN AUTHORIZATION

     Attached is HITEL's current Material Return Authorization Policy. This
policy is subject to change by HITEL upon written notice.

<PAGE>

                 HCX5000 MATERIAL RETURN AUTHORIZATION PROCEDURE
================================================================================
ISSUE 4.0, APRIL 1996                                                     PAGE i

I.       POLICIES

1.       The Material Return Authorization (MRA) program described herein is
         offered only to authorized Hitachi Telecom (USA). Inc. (HITEL)
         Distributors.

2.       Subject to the terms and conditions of the Distributor Agreement
         between the Distributor and HITEL and the terms and conditions set
         forth in this statement, HITEL will provide printed circuit boards and
         technical support for each HCX5000 sold to Distributor until ten (10)
         years from the date that the last HCX5000 is sold and shipped to
         Distributor by HITEL.

3.       Distributors are required to have Hitachi certified technicians and to
         stock spare parts sufficient to handle normal maintenance and most
         emergencies. In order for distributors to obtain parts and repair of
         parts from HITEL, distributors must follow the procedures set forth
         herein.

4.       This Material Return Authorization procedure specifies the terms and
         conditions for returning parts to HITEL.

5.       HITEL will use reasonable efforts to repair or replace defective parts
         as specified herein within thirty (30) days from the date of receipt of
         said defective parts by HITEL. HITEL in its sole discretion, may
         replace defective equipment with either used or new equipment as it
         deems appropriate.

6.       Warranty coverage on new HCX5000 systems and parts is defined in the
         distributorship Agreement.

7.       Warranty coverage on repaired parts shall be identical to the warranty
         set forth in the distributorship Agreement with new HCX5000 systems and
         parts with the exception that the warranty covering repaired parts will
         be effective for twelve (12) months from shipment date.

8.       Any parts returned without a barcode label will be considered out of
         warranty.

9.       HITEL will only provide advance replacement parts in limited situations
         described herein under MRA Definitions and Replacement Parts.

II.      MRA DEFINITIONS

1.       MRA Repair and Return. All equipment returned to HITEL pursuant to this
         MRA statement will be treated as MRA Repair and Return, except for
         cases of MRA Special Approval and MRA DOA as defined herein. All MRA
         Repair and Return will he considered as either in-warranty or
         out-of-warranty.

2.       In-Warranty. Parts which are covered by an HITEL warranty that has not
         expired and is otherwise in effect and which are not subject to any
         exceptions, exclusions or the like will be treated as in-warranty
         according to the warranty provisions set out in the Distributor
         Agreement.

3.       Out-of-Warranty. Parts which are not covered by an HITEL warranty for
         whatever reason will be treated as out-of-warranty.

4.       MRA DOA. Parts will be treated as Dead on Arrival (DOA) only when they
         meet the following criteria:

         a.       New systems and parts found to be defective due to poor
                  material or workmanship within sixty (60) days of the date of
                  shipment must be reported to HITEL Sales Administration
                  Department within sixty (60) days of the date of shipment.

         b.       MRA DOA may be issued under the following conditions only

                  1.       Adequate spares are available on site to troubleshoot
                           the system- (Adequate spares is defined in Appendix
                           A)

                  2.       A Distributor's HITEL certified technician is
                           troubleshooting the system on site; and HITEL
                           technical support personnel, working with the
                           Distributor's HITEL certified technician, declares
                           the part to be DOA.

                  3.       Adequate time is available to troubleshoot system.

<PAGE>

                                                                         PAGE ii

5.       MRA Special Approval. The following cases will be treated as MRA
         Special Approval. No systems or parts will be treated as MRA Special
         Approval without written approval and an MRA number issued by HITEL's
         Sales Administration Department prior to return shipment to HITEL. MRA
         Special Approval may be issued only under the following conditions:

         a.       Shipments by HITEL of systems or parts that were not ordered.

         b.       The return of loaned equipment

         c.       Return of Distributor's Sales Demonstration Equipment for
                  Rehabilitation or Upgrade.

6.       DOA Advance Replacement Parts. DOA advance replacement parts are
         available only under MRA DOA conditions. This allows a Distributor to
         order replacement parts and when the MRA DOA parts are returned, HITEL
         will issue a credit against the parts order upon receipt aid inspection
         of the parts. Credit will be issued only if the Distributor has
         contacted Hitachi Telecom (USA), Inc.'s System Support Department and
         verified that parts are defective. Parts must match with the same
         serial number and bar code labels as the parts shipped.

7.       Rejection. HITEL in its sole discretion may reject any equipment or
         parts that are returned if HITEL determines one of the following
         conditions exists:

         a.       Equipment damaged by other then defective components or

         b.       Equipment with missing parts.

         c.       Improperly packaged equipment. (Refer to Procedure for All
                  Material Return Authorizations, paragraph 8~)

         d.       Packages containing returned equipment that do not display
                  appropriate MRA numbers.

         e.       Equipment modified by other than certified Hitachi personnel.

8.       Non-Returnable Parts. The following parts are not repairable and shall
         not be returned to HITEL unless HITEL so requests.

         a.       Any parts which are defective or damaged due to causes other
                  than defective parts or workmanship.

         b.       Consumable and non-returnable items shown in the HCX5000
                  Technician's Manual CG-50-3090. Labels, fines, mounting
                  hardware, cables, etc.

         c.       Manuals, drawings, face plates and floppy diskettes.

                  NOTE:    To order replacement or additional consumable parts,
                           the Distributor may contact HITEL's Sales
                           Administration Department.

III.     PROCEDURE FOR ALL MATERIAL RETURN AUTHORIZATIONS

1.       Distributor must obtain an MRA number for MRA Repair and Returns and
         MRA DOAs from HITEL's Sales Administration Department.

2.       Distributor must issues purchase order to HITEL to order the MRA parts
         and work requested.

3.       Distributor must notify HITEL in written form as to which employees of
         the Distributor are authorized to issue such purchase orders to HITEL

4.       Distributor must return equipment with an appropriate Defect Tag
         attached to each machine and part returned. Distributor must include a
         packing list which lists all MRA parts contained in one box. Boxes must
         be clearly marked with the HITEL assigned MRA numbers. (Example: MRA
         #19209R3)

5.       MRA DOA must be returned within thirty (30) days of the issue date of
         the appropriate MRA DOA number. The MRA WA number must be written on
         the attached Defect Tag. (See Appendix B)

         NOTE:    In all instances, Distributor must enclose, for each returned
                  part, a detailed report stating the problem with that part.

<PAGE>

                                                                        PAGE iii

6.       MRA DOA parts not returned to HITEL within thirty (30) days of the
         issue date of the MRA number for the part(s) in question, will be
         treated as MRA Repair and Return following contact and confirmation
         with the Distributor. MRA WA parts that do not match the serial numbers
         and bar code labels recorded for that MRA DOA authorization will he
         treated as MRA Repair and Returns. All MRA systems and parts shall be
         shipped freight pre-paid by Distributors to the following address:

                  Hitachi Telecom (USA), Inc.
                  Material Return Authorization #___________
                  3617 Parkway Lane, Suite 100
                  Norcross, GA 30092

         NOTE:    Those items hand carried in to be delivered to the receiving
                  department at the warehouse. These items must follow Packing
                  Returns as stated in item 8 below.

7.       HITEL Sales Administration Department will issue an acknowledgement
         confirming actual parts received and their condition.

         MRA Repair and Return - HITEL will use reasonable efforts to ship
         repaired parts to the Distributor within thirty (30) days of receipt of
         the defective part. Exceptions to this thirty (30) day period are
         SelecSets, which will normally be returned within sixty (60) days of
         receipt of the defective SelecSet.

         MRA DOA - When HITEL receives DOA parts within thirty (30) days of the
         date that HITEL issues the MRA number, HITEL will issue credit against
         the replacement part(s) order, if the part(s) being returned quality
         for DOA.

         When DOA parts are received after thirty (30) days of the MRA
         Authorization date, or if the wrong parts are returned to HITEL, the
         MRA request will be treated as an MRA Repair and Return following
         contact and confirmation with Distributor. All equipment must be
         returned to HITEL

8.       Packing Returns. Returned materials must be properly packed when
         returned to HITEL. Printed circuit boards must be planed in an
         anti-static bag and then packed individually in cartons in accordance
         with commercially acceptable standards. If the materials is returned
         without the anti-static bag and/or proper packing, the returned
         material will be rejected by HITEL. For this reason, it is suggested
         that a quantity of the original anti-static bags and shipping cartons
         be kept in storage for reuse.

9.       Charm for MRA Services. Repair fees for each case are shown in Appendix
         C.

10.      All in-warranty repaired equipment will be shipped freight pre-paid by
         HITEL

         NOTE SelecSets must be returned with all external parts/components,
         i.e., cables, cords and handsets.

IV.      FUNCTIONS

1.       Issue MRA. HITEL Sales Administration Department will issue a numbered
         MRA form upon request of the Distributor. Distributor will issue a
         Purchase Order detailing the MRA equipment and work requested. The
         maximum number of items on one MRA form is ten (10). If additional
         equipment is requested, subsequent MRA forms will be issued. All boxes
         must be marked with appropriate MRA number(s). Distributor must also
         indicate the appropriate Reason Code.

         HITEL Sales Administration Department will issue the MRA form with the
         following filled in:

<Table>
<S>                                             <C>               <C>
                  - MRA number                                    - Unit price
                  - Salesman                    - Ship to
                  - Issue date                  - Bill to
                  - Distributor                                   - Terms
                  - Site name                   - Comments
                  - Purchase Order Number                         - Instructions
                  - Site number                                   - Insurance
                  - Quantity                    - Freight carrier
                  - Description                                   - Reason code
                  - Sub Description (New & Used part number)
                  - Sales order number to be credited
                  - Serial number if applicable
</Table>

<PAGE>

                                                                         PAGE iv

2.       MRA Inspection. Upon receipt of equipment by HITEL, the contents of
         each box will be visually checked and matched to items listed on the
         MRA form(s).

         Should any problems or discrepancies with equipment received or between
         costumer packing list(s) and the MRA. forms, HITEL's Sales
         Administration Department will contact Distributor to clarify. A tracer
         on delivery may be required or parts may need to be returned if
         Distributor requests.

         For rejected parts, the MRA form will note rejection reason and the
         part(s) will be rejected on final approval HITEL's Sales Administration
         Department. The rejection notice will include

                  - Issue date
                  - Parts received date
                  - Description
                  - MRA number
                  - Part code
                  - Detailed reason
                  - Comments
                  - Approval
                  - Shipment or disposal instructions

3.       MRA Testing and Repair. MRA parts will be tested per HITEL's Internal
         Test Procedures Manual, using hardware Test Procedures of system
         software and hardware.

4.       MRA Acknowledgment and Invoice.

         a.       Receipt of MRA parts will be acknowledged by returning
                  acknowledgement copy to Distributor with the date the
                  equipment was received by HITEL

         b.       After tenting, repaired and returned items will be invoiced
                  for the appropriate amount following shipment of the
                  equipment.

         c.       DOA and Special Approval items will be credited by issuing a
                  credit memo provided they meet the MRA Special Approval and
                  DOA requirements.

<PAGE>

                                   APPENDIX A

The attached table provides recommended number of spare parts to be carded by a
Distributor based on the number of parts in the field to be supported. A 30-day
replacement cycle is assumed.

The columns of the table are as follows: The first is the name of the part. The
second is the assumed FIT rate (failures in 10-to-the-9th hours) as provided
from TTKWK. The third column is the required probability of a part being
available when needed. The remainder of the columns show the number of parts
that can be supported by the number of spares listed at the top of each of these
columns. However, if the probability of not needing any spares during the life
cycle of the product is less than the probability stated in the table, then the
number of required spares is 0. (The life cycle is assumed to be 7 years.) For
example, for the IOC connector units (IOCNU), there is a way low FIT rate, and
the dept can support up to 6 such parts without any spares. With one spare, up
to 561 IOCNU parts can be supported. The majority of the parts, however, have 0
in the column under 0 spares. This means that no parts can be supported with 0
spares, and at least one spare is needed when the first of such a part is in
service.

The assumed probability values ace as follows: Critical parts are assigned a
probability value of .995. These are the parts whose absence can generally bring
the system down. Semi-critical parts are assigned a probability of .98, and are
these parts whose absence can bring down a significant subset of the system or
cause major degradation. Noncritical parts are assigned a probability of .95,
and are those parts whose absence result in a small degradation or outage of a
small subset of the system.

In the case of the Floppy Disk Drive Unit (FDDU). the actual FIT rate provided
was 67,000. However, since this part is rarely used, a FIT rate of only
one-tenth, 6700, is assumed to apply in actual practice.

<PAGE>

                                   APPENDIX B

--------------------------------------------------------------------------------

                                    [GRAPHIC]

--------------------------------------------------------------------------------
  Issue No. 1                          Hitachi Telecom (USA), Inc.
                                       3617 Parkway Lane
                                       Norcross, GA 30092

                                PARTS DEFECT TAG

  1. Part Name
               --------------------------------------------
  2. Serial No.
                -------------------------------------------
  3. MRA No.
             ----------------------------------------------
  4. Site Name
               --------------------------------------------
  5. Site No.
              ---------------------------------------------

================================================================================

Trouble Symptoms

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Sign                                                    Date       /     /
    ---------------------------------------------           --------------------

================================================================================

       Test Results                    For Hitachi Use Only

 [ ] TP
       -------------------------------------------------------------------------

--------------------------------------------------------------------------------
 [ ] ONLINE                                                   Sign
           ------------------------------------------------

-----------------------------------------------------------

 [ ] OTHER
          -------------------------------------------------

-----------------------------------------------------------

================================================================================
--------------------------------------------------------------------------------
Please pack the parts properly. Refer to the Hitachi Practices for the proper
methods of packing and filling out the tag.

NOTE: Hitachi Telecom (USA), Inc. will supply Distributors with Defect Tags

<PAGE>

                                   APPENDIX C

<Table>
<Caption>
     HITEL TEST RESULT    TEST AND REPAIR FEE               CREDIT OR RETURN
     -----------------    -------------------               ----------------
<S>                       <C>                          <C>
Defective                 Free                         Return Repaired Parts
                                                       Freight Paid

Good                      $95 Test Fee                 Return Repaired Parts
                                                       Freight Paid

Rejected                  Free                         Return Freight Billed or
                                                       Disposed Per Distributor
</Table>

MRA

Repair and Return in
Warranty

<Table>
<Caption>
HITEL TEST RESULT         TEST AND REPAIR FEE               CREDIT OR RETURN
-----------------         -------------------               ----------------
<S>                       <C>                          <C>
Defective or Good         25% of List Price or $95     Return Repaired Parts
                          whichever is higher          Freight Paid

Rejected                  Free                         Return Freight Billed or
                                                       Disposed Per Distributor
</Table>

Repair and Return
Out-or-Warranty

<Table>
<Caption>
HITEL TEST RESULT         TEST AND REPAIR FEE          CREDIT OR RETURN
-----------------         -------------------          ----------------
<S>                       <C>                          <C>
Defective or Good         Free                         Credit advance
                                                       replacement on parts order

Rejected.                 Free                         Return Freight Billed or
                                                       Disposed Per Distributor
</Table>

DOA

Special                   Hitachi Telecom (USA), Inc. will decide for each case.<PAGE>
                                                                    EXHIBIT 10.1

                                                                      [IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
DISTRIBUTOR/RESELLER PROFILE FOR WORKSTATION SOFTWARE
--------------------------------------------------------------------------------

We welcome you as our Remarketer of workstation software which includes Programs
and Services.

This Profile covers the details of your approval as our Business
Partner-Distributor for Workstation Software or as our Business Partner-Reseller
for Workstation Software, to actively market and diligently promote Programs and
Services.

By signing below, each of us agrees to the terms of the following (collectively
called the "Agreement"

     (a) this Profile;

     (b) General Terms (Z125-5478-06 08/2000)

     (c) the applicable Attachments referred to in this Profile; and

     (d) Exhibits.

This Agreement and its applicable transaction documents are the complete
agreement regarding this relationship, and replace any prior oral or written
communications between us. Once this Profile is signed 1) any reproduction of
this Agreement or a transaction document made by reliable means (for example,
photocopy or facsimile) is considered an original, to the extent permissible
under applicable law and 2) all Programs and Services you market and Services
you perform under this Agreement are subject to it. If you have not already
signed an Agreement for Exchange of Confidential Information (AECI), your
signature on this Profile includes your acceptance of the AECI.

After signing this Profile, please return a copy to the address shown below.

Revised Profile (yes/no): Yes        Date received by IBM: 01/08/02
                                                          ----------

Agreed to:                           Agreed to:
Software Spectrum                    International Business Machines Corporation

By: /s/ ROB GRAHAM                   By: /s/ MICHAEL H. COLLEARY
   -----------------------------        ----------------------------------------
       Authorized signature                      Authorized signature

Name (type or print): Rob Graham     Name (type or print): Michael H. Colleary

Date: 1-7-02                         Date: 1-15-02
     --------                             ---------

Business Partner address:            IBM address:

2140 Merritt Drive                   1133 Westchester Avenue
Garland, TX 75041                    Office TN 108
                                     White Plains, NY 10604

Business Partner no. 7000690

                                       1
<PAGE>

                          DETAILS OF OUR RELATIONSHIP

CONTRACT START DATE (MONTH/YEAR): 1/01/02         DURATION: 2 YEARS

RELATIONSHIP APPROVAL/ACCEPTANCE OF ADDITIONAL TERMS:

For each approved relationship and additional terms, each of us agrees to the
terms of the following by signing this Profile. Copies of the applicable
Attachments are included.

<Table>
<Caption>
                                              APPLICABLE
APPROVED RELATIONSHIP                          (YES/NO)       ATTACHMENT
<S>                                           <C>             <C>
Remarketer Terms Attachment for
  Workstation Software                            Yes         Z125-5496-04 08/2000

Distributor Attachment for Workstation
  Software                                        No          Z125-5493-01 08/2000

You are approved to market to:

      Remarketers                                 No

Reseller Attachment for Workstation Software      Yes         Z125-5492-00 11/96

You are approved to market to:

      End Users

ADDITIONAL TERMS:

Passport Advantage Attachment for Distributors
of Workstation Software                           No          Z125-6282-01 09/2001

Passport Advantage Attachment for Resellers
of Workstation Software                           Yes         Z125-6283-01 09/2001

Federal Alliance Offering Attachment
for Distributors of Workstation Software          No          Z125-5347-02 07/97

Federal Alliance Offering Attachment
for Resellers of Workstation Software             Yes         Z125-5346-01 03/97

Value Rebate Distributor Addendum to
Exhibit for Workstation Software                  No          Z125-5799-04 06/2001

Value Rebate Supplement                           No          Z125-5798-03 04/2001
</Table>

                                       2
<PAGE>

PROGRAMS AND SERVICES:

Unless specific authorization is required, you are approved to market the
Programs and Services listed in the Exhibit for Workstation Software.

<Table>
<Caption>
TIVOLI PROGRAMS CATEGORIES         APPROVED
<S>                                <C>
Tivoli Enterprise (TEN)            No

Tivoli Storage (TST)               No

Tivoli Security (TSE)              No

Tivoli General (TGE)               No
</Table>

Workstation Software Programs requiring certification are specified in the
Exhibit.

The terms of the Exhibit apply to the Programs and Services listed in it.

MINIMUM ANNUAL ATTAINMENT  This is the annual objective of your sales of
Programs (including any Tivoli Programs you are approved to market) to your
Customers. The amount of a sale is the price you paid us for the Program:

                                                      $6M

TIVOLI MINIMUM ANNUAL ATTAINMENT This is the annual objective of your sales of
Tivoli Programs you are approved to market to your Customers. The amount of a
sale is the price you paid us for the Tivoli Program:

                                                      N/A

Effective Date of Tivoli Minimum Annual Attainment:   N/A

                                       3
<PAGE>

                                                                      [IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT -
GENERAL TERMS

                               TABLE OF CONTENTS

<Table>
<Caption>
Section                         Title                              Page
<S>                                                                <C>
1. Definitions.....................................................  2
2. Agreement Structure and Contract Duration.......................  3
3. Our Relationship................................................  4
4. Status Change...................................................  6
5. Confidential Information........................................  6
6. Marketing Funds and Promotional Offerings.......................  6
7. Production Status...............................................  7
8. Patents and Copyrights..........................................  7
9. Liability.......................................................  8
10. Trademarks.....................................................  8
11. Changes to the Agreement Terms.................................  9
12. Internal Use Products..........................................  9
13. Demonstration, Development and Evaluation
    Products.......................................................  9
14. Electronic Communications...................................... 10
15. Geographic Scope............................................... 10
16. Governing Law.................................................. 10
</Table>

                                  Page 1 of 10
<PAGE>

                                                                      [IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT -
GENERAL TERMS
--------------------------------------------------------------------------------

1    DEFINITIONS

     BUSINESS PARTNER is a business entity which is approved by us to market
     Products and Services under this Agreement.

     CUSTOMER is either an End User or a Remarketer. We specify in your Profile
     if we approve you to market to End Users or Remarketers, or both.

     END USER is anyone, who is not part of the Enterprise of which you are a
     part, who uses Services or acquires Products for its own use and not for
     resale.

     ENTERPRISE is any legal entity (such as a corporation) and the subsidiaries
     it owns by more than 50 percent. An Enterprise also includes other entities
     as IBM and the Enterprise agree in writing.

     LICENSED INTERNAL CODE is called "Code". Certain Machines we specify
     (called "Specific Machines") use Code. International Business Machines
     Corporation or one of its subsidiaries owns copyrights in Code or has the
     right to license Code. IBM or a third party owns all copies of Code,
     including all copies made from them.

     MACHINE is a machine, its features, conversions, upgrades, elements,
     accessories, or any combination of them. The term "Machine" includes an IBM
     Machine and any non-IBM Machine (including other equipment) that we approve
     you to market.

     PRODUCT is a Machine or Program, that we approve you to market, as we
     specify in your Profile.

     PROGRAM is an IBM Program or a non-IBM Program provided by us, under its
     applicable license terms, that we approve you to market.

     RELATED COMPANY is any corporation, company or other business entity:

     1.   more than 50 percent of whose voting shares are owned or controlled,
          directly or indirectly, by either of us, or

          which owns or controls, directly or indirectly, more than 50 percent
          of the voting shares of either of us, or

     3.   more than 50 percent of whose voting shares are under common ownership
          or control, directly or indirectly, with the voting shares of either
          of us.

     However, any such corporation, company or other business entity is
     considered to be a Related Company only so long as such ownership or
     control exists. "Voting shares" are outstanding shares or securities
     representing the right to vote for the election of directors or other
     managing authority.

     REMARKETER is a business entity which acquires Products and Services, as
     applicable, for the purpose of marketing.

     SERVICE is performance of a task, provision of advice and counsel,
     assistance, or access to a resource (such as a network and associated
     enhanced communication and support) that we approve you to market.

                                  Page 2 of 10
<PAGE>

2.   AGREEMENT STRUCTURE AND CONTRACT DURATION

     PROFILES

     We specify the details of our relationship (for example, the type of
     Business Partner you are) in a document called a "Profile." Each of us
     agrees to the terms of the Profile, the General Terms, the applicable
     Attachments referred to in the Profile, and the Exhibit (collectively
     called the "Agreement") by signing the Profile.

     GENERAL TERMS

     The General Terms apply to all of our Business Partners.

     ATTACHMENTS

     We describe, in a document entitled an "Attachment", additional terms that
     apply.

     Attachments may include, for example, terms that apply to the method of
     Product distribution (Remarketer Terms Attachment or Complementary
     Marketing Terms Attachment) and terms that apply to the type of Business
     Partner you are, for example, the terms that apply to a Distributor
     relationship as described in the Distributor Attachment. We specify in your
     Profile the Attachments that apply.

     EXHIBITS

     We describe in an Exhibit, specific information about Products and
     Services, for example, the list of Products and Services you may market,
     and warranty information about the Products.

     Transaction Documents

     We will provide to you the appropriate "transaction documents." The
     following are examples of transaction documents, with examples of the
     information and responsibilities they may contain:

     1.   invoices (item, quantity, payment terms and amount due); and

     2.   order acknowledgements (confirmation of Products and quantities
          ordered).

     CONFLICTING TERMS

     If there is a conflict among the terms in the various documents, the terms
     of:

     1.   a transaction document prevail over those of all the documents;

     2.   an Exhibit prevail over the terms of the Profile, Attachments and the
          General Terms;

     3.   a Profile prevail over the terms of an Attachment and the General
          Terms; and

     4.   an Attachment prevail over the terms of the General Terms.

     If there is an order of precedence within a type of document, such order
     will be stated in the document (for example, the terms of the Distributor
     Attachment prevail over the terms of the Remarketer Terms Attachment, and
     will be so stated in the Distributor Attachment).

     OUR ACCEPTANCE OF YOUR ORDER

     Products and Services become subject to this Agreement when we accept your
     order by:

                                  Page 3 of 10
<PAGE>

     1.   sending you a transaction document; or

     2.   providing the Products or Services.

     ACCEPTANCE OF THE TERMS IN A TRANSACTION DOCUMENT

     You accept the terms in a transaction document by doing any of the
     following:

     1.   signing it (those requiring a signature must be signed);

     2.   accepting the Product or Services;

     3.   providing the Product or Services to your Customer; or

     4.   making any payment for the Product or Services.

     CONTRACT DURATION

     We specify the contract start date and the duration in your Profile. Unless
     we specify otherwise in writing, the Agreement will be renewed
     automatically for subsequent two year periods. However, you may advise us
     in writing not to renew the Agreement. Each of us is responsible to provide
     the other three months written notice if this Agreement will not be
     renewed.

3.   OUR RELATIONSHIP

     RESPONSIBILITIES

     Each of us agrees that:

     1.   you are an independent contractor, and this Agreement is
          non-exclusive. Neither of us is a legal representative or legal agent
          of the other. Neither of us is legally a partner of the other (for
          example, neither of us is responsible for debts incurred by the
          other), and neither of us is an employee or franchise of the other,
          nor does this Agreement create a joint venture between us;

     2.   each of us is responsible for our own expenses regarding fulfillment
          of our responsibilities and obligations under the terms of this
          Agreement;

     3.   neither of us will disclose the terms of this Agreement, unless both
          of us agree in writing to do so, or unless required by law;

     4.   neither of us will assume or create any obligations on behalf of the
          other or make any representations or warranties about the other, other
          than those authorized;

     5.   any terms of this Agreement, which by their nature extend beyond the
          date this Agreement ends, remain in effect until fulfilled and apply
          to respective successors and assignees;

     6.   we may withdraw a Product or Service from marketing at any time;

     7.   we will allow the other a reasonable opportunity to comply before it
          claims the other has not met its obligations, unless we specify
          otherwise in the Agreement;

     8.   neither of us will bring a legal action against the other more than
          two years after the cause of action arose, unless otherwise provided
          by local law without the possibility of contractual waiver;

                                  Page 4 of 10
<PAGE>

      9.  failure by either of us to insist on strict performance or to exercise
          a right when entitled does not prevent either of us from doing so at a
          later time, either in relation to that default or any subsequent one;

     10.  neither of us is responsible for failure to fulfill obligations due to
          causes beyond the reasonable control of either of us;

     11.  IBM reserves the right to assign, in whole or in part, this Agreement,
          to a Related Company, but may assign its rights to payment or orders
          to any third party;

     12.  IBM does not guarantee the results of any of its marketing plans; and

     13.  each of us will comply with all applicable laws and regulations (such
          as those governing consumer transactions).

     OTHER RESPONSIBILITIES

     You agree:

      1.  to be responsible for customer satisfaction for all your activities,
          and to participate in customer satisfaction programs as we determine;

      2.  that your rights under this Agreement are not property rights and,
          therefore, you cannot transfer them to anyone else or encumber them in
          any way. For example, you cannot sell your approval to market our
          Products or Services or your rights to use our Trademarks;

      3.  to maintain the criteria we specified when we approved you;

      4.  to achieve and maintain the certification requirements for the
          Products and Services you are approved to market, as we specify in
          your Profile;

      5.  not to assign or otherwise transfer this Agreement, your rights under
          this Agreement, or any of its approvals, or delegate any duties,
          unless expressly permitted to do so in this Agreement. Otherwise, any
          attempt to do so is void;

      6.  to conduct business activities with us (including placing orders)
          which we specify in the operations guide, using our automated
          electronic system if available. You agree to pay all your expenses
          associated with it such as your equipment and communication costs;

      7.  that when we provide you with access to our information systems, it is
          only in support of your marketing activities. Programs we provide to
          you for your use with our information systems, which are in support of
          your marketing activities, are subject to the terms of their
          applicable license agreements, except you may not transfer them;

      8.  to promptly provide us with documents we may require from you or the
          End User (for example, our license agreement signed by the End User)
          when applicable;

      9.  that you will not offer or make payments or gifts (monetary or
          otherwise) to anyone for the purpose of wrongfully influencing
          decisions in favor of IBM, directly or indirectly. IBM may terminate
          this Agreement immediately in case of 1) a breach of this clause or 2)
          when IBM reasonably believes such a breach has occurred, or is likely
          to occur; and

     10.  that your conduct under this Agreement will be consistent with the
          antiboycott laws and regulations of the United States.

                                  Page 5 of 10
<PAGE>

     OUR REVIEW OF YOUR COMPLIANCE WITH THIS AGREEMENT

     We may periodically review your compliance with this Agreement. You agree
     to provide us with relevant records on request. We may reproduce and retain
     copies of these records. We, or an independent auditor, may conduct a
     review of your compliance with this Agreement on your premises during your
     normal business hours.

     If, during our review of your compliance with this Agreement, we find you
     have materially breached the terms of this relationship, in addition to our
     rights under law and the terms of this Agreement, for transactions that are
     the subject of the breach, you agree to refund the amount equal to the
     discount (or fee, if applicable) we gave you for the Products or Services
     or we may offset any amounts due to you from us.

4.   STATUS CHANGE

     You agree to give us prompt written notice (unless precluded by law or
     regulation) of any change or anticipated change in your financial
     condition, business structure, or operating environment (for example, a
     material change in equity ownership or management or any substantive change
     to information supplied in your application). Upon notification of such
     change, (or in the event of failure to give notice of such change) IBM may,
     at its sole discretion, immediately terminate this Agreement.

5.   CONFIDENTIAL INFORMATION

     With reference to the IBM Agreement for Exchange of Confidential
     Information, the following is confidential information (Information):

     1.   all information IBM marks or otherwise states to be confidential;

     2.   any of the following prepared or provided by IBM:

          a.   sales leads,

          b.   information regarding prospects or Customers

          c.   unannounced information about Products and Services,

          d.   business plans, or

          e.   market intelligence;

     3.   any of the following written information you provide to us on our
          request and which you mark as confidential:

          a.   reporting data,

          b.   financial data, or

          c.   the business plan.

     All other information exchanged between us is nonconfidential, unless
     disclosed as specified in the IBM Agreement for Exchange of Confidential
     Information.

6.   MARKETING FUNDS AND PROMOTIONAL OFFERINGS

     We may provide marketing funds and promotional offerings to you. If we do,
     you agree to use them according to our guidelines and to maintain records
     of your activities regarding the use of such funds

                                  Page 6 of 10
<PAGE>

     and offerings for three years. We may withdraw or recover marketing funds
     and promotional offerings from you if you breach any terms of the
     Agreement. Upon notification of termination of the Agreement, marketing
     funds and promotional offerings will no longer be available for use by you,
     unless we specify otherwise in writing.

7.   PRODUCTION STATUS

     Each IBM Machine is manufactured from new parts, or new and used parts. In
     some cases, the IBM Machine may not be new and may have been previously
     installed. Regardless of the IBM Machine's production status, our
     appropriate warranty terms apply. You agree to inform your Customer of
     these terms in writing (for example, in your proposal or brochure).

8.   PATENTS AND COPYRIGHTS

     For the purpose of this section only, the term Product includes Licensed
     Internal Code (if applicable).

     If a third party claims that a Product we provide under this Agreement
     infringes that party's patents or copyrights, we will defend you against
     that claim at our expense and pay all costs, damages, and attorneys' fees
     that a court finally awards, provided that you:

     1.   promptly notify us in writing of the claim; and

     2.   allow us to control, and cooperate with us in, the defense and any
          related settlement negotiations.

     If you maintain an inventory, and such a claim is made or appears likely to
     be made about a Product in your inventory, you agree to permit us either to
     enable you to continue to market and use the Product, or to modify or
     replace it. If we determine that none of these alternatives is reasonably
     available, you agree to return the Product to us on our written request. We
     will then give you a credit, as we determine, which will be either 1) the
     price you paid us for the Product (less any price-reduction credit), or

     2) the depreciated price.

     This is our entire obligation to you regarding any claim of infringement.

     CLAIMS FOR WHICH WE ARE NOT RESPONSIBLE

     We have no obligation regarding any claim based on any of the following:

     1.   anything you provide which is incorporated into a Product;

     2.   your modification of a Product, or a Program's use in other than its
          specified operating environment;

     3.   the combination, operation, or use of a Product with any Products not
          provided by us as a system, or the combination, operation, or use of a
          Product with any product, data, or apparatus that we did not provide;
          or

     4.   infringement by a non-IBM Product alone, as opposed to its combination
          with Products we provide to you as a system.

                                  Page 7 of 10
<PAGE>

9.   LIABILITY

     Circumstances may arise where, because of a default or other liability, one
     of us is entitled to recover damages from the other. In each such instance,
     regardless of the basis on which damages can be claimed, the following
     terms apply as your exclusive remedy and our exclusive liability.

     OUR LIABILITY

     We are responsible only for:

     1.   payments referred to in the "Patents and Copyrights" section above;

          bodily injury (including death), and damage to real property and
          tangible personal property caused by our Products; and

     3.   the amount of any other actual loss or damage, up to the greater of
          $100,000 or the charges (if recurring, 12 months' charges apply) for
          the Product or Service that is the subject of the claim.

     ITEMS FOR WHICH WE ARE NOT LIABLE

     Under no circumstances (except as required by law) are we liable for any of
     the following:

     1.   third-party claims against you for damages (other than those under the
          first two items above in the subsection entitled 'Our Liability');

     2.   loss of, or damage to, your records or data; or

     3.   special, incidental, or indirect damages, or for any economic
          consequential damages (including lost profits or savings) even if we
          are informed of their possibility.

     YOUR LIABILITY

     In addition to damages for which you are liable under law and the terms of
     this Agreement, you will indemnify us for claims made against us by others
     (particularly regarding statements, representations, or warranties not
     authorized by us) arising out of your conduct under this Agreement or as a
     result of your relations with anyone else.

10.  TRADEMARKS

     We will notify you in written guidelines of the IBM Business Partner title
     and emblem which you are authorized to use. You may not modify the emblem
     in any way. You may use our Trademarks (which include the title, emblem,
     IBM trade marks and service marks) only:

     1.   within the geographic scope of this Agreement;

     2.   in association with Products and Services we approve you to market;
          and

     3.   as described in the written guidelines provided to you.

     The royalty normally associated with non-exclusive use of the Trademarks
     will be waived, since the use of this asset is in conjunction with
     marketing activities for Products and Services.

     You agree to promptly modify any advertising or promotional materials that
     do not comply with our guidelines. If you receive any complaints about your
     use of a Trademark, you agree to promptly notify us. When this Agreement
     ends, you agree to promptly stop using our Trademarks. If you do not, you
     agree to pay any expenses and fees we incur in getting you to stop.

     You agree not to register or use any mark that is confusingly similar to
     any of our Trademarks.

                                  Page 8 of 10
<PAGE>

     Our Trademarks, and any goodwill resulting from your use of them, belong to
     us.

11.  CHANGES TO THE AGREEMENT TERMS

     We may change the terms of this Agreement by giving you one month's written
     notice.

     We may, however, change the following terms without advance notice:

     1.   those we specify in this Agreement as not requiring advance notice;

     2.   those of the Exhibit unless otherwise limited by this Agreement; and

     3.   those relating to safety and security.

     Otherwise, for any other change to be valid, both of us must agree in
     writing. Changes are not retroactive. Additional or different terms in any
     written communication from you (such as an order), are void.

12.  INTERNAL USE PRODUCTS

     You may acquire Products you are approved to market for your internal use
     within your Business Partner operations. Except for personal computer
     Products, you are required to advise us when you order Products for your
     internal use.

     We will specify in your Exhibit the discount or price, as applicable, at
     which you may acquire the Products for internal use. Such Products do not
     count, unless we specify otherwise in the Exhibit, toward 1) your minimum
     annual attainment, 2) determination of your discount or price, as
     applicable, or 3) determining your marketing or promotional funds.

     Any value added enhancement or systems integration services otherwise
     required by your relationship is not applicable when you acquire Products
     for internal use. You must retain such Products for a minimum of 12 months,
     unless we specify otherwise in the Exhibit.

13.  DEMONSTRATION, DEVELOPMENT AND EVALUATION PRODUCTS

     You may acquire Products you are approved to market for demonstration,
     development and evaluation purposes, unless we specify otherwise in the
     Exhibit. Such Products must be used primarily in support of your Product
     marketing activities. Additionally, such Products do not count unless we
     specify otherwise in the Exhibit, toward 1) your minimum annual attainment,
     2) determination of your discount or price, as applicable, or 3)
     determining your marketing or promotional funds.

     We will specify in your Exhibit the Products we make available to you for
     such purposes, the applicable discount or price, and the maximum quantity
     of such Products you may acquire and the period they are to be retained.
     The maximum number of input/output devices you may acquire is the number
     supported by the system to which they attach.

     If you acquired the maximum quantity of Machines, you may still acquire a
     field upgrade, if available.

     We may decrease the discount we provide for such Products on one month's
     written notice.

     You may make these Products available to a Customer for the purpose of
     demonstration and evaluation. Such Products may be provided to an End User
     for no more than three months.

                                  Page 9 of 10
<PAGE>

     For a Program, you agree to ensure the Customer has been advised of the
     requirement to accept the terms of a license agreement before using the
     Program.

14.  ELECTRONIC COMMUNICATIONS

     Each of us may communicate with the other by electronic means, and such
     communication is acceptable as a signed writing to the extent permissible
     under applicable law. Both of us agree that for all electronic
     communications, an identification code (called a "user ID") contained in an
     electronic document is sufficient to verify the sender's identity and the
     document's authenticity.

15.  GEOGRAPHIC SCOPE

     All the rights and obligations of both of us are valid only in the United
     States and Puerto Rico.

16.  GOVERNING LAW

     The laws of the State of New York, without regard to conflict of laws
     principles, govern this Agreement.

     The "United Nations Convention on Contracts for the International Sale of
     Goods" does not apply.

                                 Page 10 of 10
<PAGE>

                                                                      [IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
REMARKETER TERMS ATTACHMENT FOR WORKSTATION SOFTWARE
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

<Table>
<Caption>
Section      Title                                                          Page
<S>          <C>                                                            <C>
1.           Our Relationship .............................................  2
2.           Ordering and Delivery ........................................  2
3.           Returns ......................................................  3
4.           Price, Invoicing, Payment and
             Taxes ........................................................  4
5.           Export and Import ............................................  5
6.           Title ........................................................  6
7.           Risk of Loss .................................................  6
8.           Warranty .....................................................  6
9.           Ending the Agreement .........................................  6
</Table>

                                  Page 1 of 7
<PAGE>

                                                                      [IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
REMARKETER TERMS ATTACHMENT FOR WORKSTATION SOFTWARE
--------------------------------------------------------------------------------

1.   OUR RELATIONSHIP

     As our Business Partner, you market to your Customers Programs and Services
     (including shrink-wrap Services). These terms apply to Business Partners
     whose method of distribution is under this Agreement and includes
     Distributors and Resellers for Workstation Software.

     RESPONSIBILITIES

     Each of us agrees:

     1.   each of us is free to set its own prices and terms;

     2.   neither of us will discuss its Customer prices and terms in the
          presence of the other; and

     3.   we offer a money back guarantee for IBM and Lotus Programs to End
          Users. You agree to 1) accept their return within the time frame we
          specify, 2) refund the full amount the Customer paid for the returned
          Programs, and 3) dispose of them (including all the components) as we
          specify.

     OTHER RESPONSIBILITIES

     You agree to:

     1.   provide high quality technical support, including effective "hot-line"
          (or equivalent) support to your Customers, as applicable;

     2.   provide us with sufficient, free and safe access to your facilities,
          at a mutually convenient time, for us to fulfill our obligations;

     3.   retain records, as we specify in the operations guide, of each Program
          and Service transaction (for example, a sale or credit) for three
          years;

     4.   maintain sufficient inventory to meet Customer demands;

     5.   provide us with marketing, sales, and inventory information for our
          Programs and Services as we specify in the operations guide;

     6.   provide a dated sales receipt (or its equivalent, such as an invoice)
          to your Customers before or upon delivery of Programs and Services;
          and

     7.   when you are approved to market to Remarketers, market Programs and
          Services which require certification only to Remarketers who are
          certified to market them.

2.   ORDERING AND DELIVERY

     You may order from us as we specify in the operations guide.

     We will agree to a location to which we will ship. We may establish
     criteria for you to maintain at such location (for example, certain
     physical characteristics, such as a loading dock).

                                  Page 2 of 7
<PAGE>

     Upon becoming aware of any discrepancy between our shipping manifest and
     the Programs and Services received from us, you agree to notify us
     immediately. We will work with you to reconcile any differences.

     Although we do not warrant delivery dates, we will use reasonable efforts
     to meet your requested delivery dates.

     We select the method of transportation and pay associated charges for
     Programs and Services we ship.

     If we are unable to stop shipment of an order you cancel, and you return
     such Programs or Services to us after shipment, our returns terms apply.

3.   RETURNS

     You must request and receive approval from us to return Programs and
     Services. We will inform you in writing of the schedule by which you may
     return Programs and Services to us. Such Programs and Services must have
     been acquired directly from us. We will issue a credit to you when we
     accept the returned Programs and Services. The credit will be based on the
     price you paid for the Programs and Services, less any price adjustments.
     They must be received by us within one month of our approving their return,
     unless we specify otherwise to you in writing. You agree to ensure that the
     Programs and Services are free of any legal obligations or restrictions
     that prevent their return. We accept them only from locations, within the
     country, to which we shipped them. We will reject any that do not comply
     with these terms. Additional information will be provided to you in
     writing.

     CURRENT PROGRAMS AND SERVICES

     Current Programs and Services are those that are currently marketed by us.
     For purposes of rebalancing your inventory, any current Programs and
     Services may be returned to us for credit. You agree to pay shipping and
     associated charges for Programs and Services you return. Returned Programs
     and Services must be in our unopened and undamaged packages.

     WITHDRAWN PROGRAMS AND SERVICES

     Withdrawn Programs and Services are those which are no longer marketed by
     us. Requests to return withdrawn Programs and Services must be submitted
     within seven months from the date of withdrawal or "end-of-life" date. You
     agree to pay shipping and associated charges for Programs and Services you
     return. Returned Programs and Services must be in their unopened and
     undamaged packages.

     UNSALABLE PROGRAMS

     Unsalable Programs are those which are:

     1.   defective;

     2.   damaged;

     3.   returned by the End User under our money-back guarantee;

     4.   returned because the End User did not accept the terms of the license
          agreement; or

     5.   returned by the End User under the terms of their warranty.

     You agree to refund the amount paid for Programs returned by your customer
     for any of the above reasons.

                                   Page 3 of 7
<PAGE>

     We are responsible for transportation charges we authorize for the return
     of Unsalable Programs.

4.   PRICE, INVOICING, PAYMENT AND TAXES

     PRICE

     The price for each Program and Service will be made available to you in a
     communication which we provide to you in published form or through our
     electronic information systems or a combination of both.

     The price for each Program or Service is the lower of the price in effect
     on the date we receive your order or the date we ship a Program or Service
     to you, if it is within six months of the date we receive your order.

     However, if we receive your order after a price increase notification, but
     before the effective date of the price increase, the price in effect is the
     higher price. An exception to this is for orders for shrink-wrap Programs
     (including "use pack" and "license pack") for quantities the sum of which
     is not more than your prior four weeks sales as reported to us. For such
     orders, the price in effect is the lower price.

     PRICE CHANGES

     We may change prices at any time. We will inform you of any price changes
     and endeavor to give you prior price change notification.

     You will receive the benefit of a price decrease for Programs or Services
     we ship on or after the effective date of the decrease.

     If we decrease the price for a Program or Service, you will be eligible to
     receive a price decrease credit for those in your inventory in the country
     from which they were acquired from us. However, if acquired from us under a
     special offering (for example, promotional price or other special
     incentive), they may not be eligible for a full credit. They must have been
     acquired directly from us.

     Such inventory is your on-hand inventory level, your returns in transit to
     us, and those in transit from us to you, all on the day prior to the
     effective date of the price decrease. You are required to report, in a
     format we specify in the operations guide, such inventory level within one
     month of the price decrease.

     The price decrease credit is the difference between the price you paid,
     after any adjustments, and the new price. We reserve the right to audit
     your inventory and records on your premises.

     INVOICING, PAYMENT AND TAXES

     Amounts are due upon receipt of invoice and payable as specified in a
     transaction document.

     You agree to pay accordingly, including any late payment fee.

     Details of any late payment fee will be provided upon request at the time
     of order and will be included in the invoice.

     You may use a credit only after we issue it.

     If any authority requires us to include in our invoice to you a duty, tax,
     levy, or fee which they impose, excluding those based on our net income,
     upon any transaction under this Agreement, then you agree to pay that
     amount.

                                   Page 4 of 7
<PAGE>

     RESELLER TAX EXEMPTION

     You agree to provide us with your valid reseller exemption documentation
     for each applicable taxing jurisdiction to which we ship Programs and
     Services. If we do not receive such documentation we will charge you
     applicable taxes and duties. You agree to notify us promptly if this
     documentation is rescinded or modified. You are liable for any claims or
     assessments that result from any taxing jurisdiction refusing to recognize
     your exemption.

     FAILURE TO PAY ANY AMOUNTS DUE

     If you fail to pay any amounts due in the required period of time, you
     agree that we may do one or more of the following, unless precluded by law:

     1.   impose a finance charge, as we specify to you in writing, up to the
          maximum permitted by law, on the portion which was not paid during the
          required period;

     2.   require payment on or before delivery of Programs or Services;

     3.   repossess any Programs and Services for which you have not paid. If we
          do so, you agree to pay all expenses associated with repossession and
          collection, including reasonable attorneys' fees. You agree to make
          the Programs and Services available to us at a site that is mutually
          convenient;

     4.   not accept your order until any amounts due are paid;

     5.   terminate this Agreement; or

     6.   pursue any other remedy available at law.

     We may offset any amounts due you, or designated for your use (for example,
     marketing funds or promotional offerings), against amounts due us or any of
     our Related Companies.

     In addition, if your account with any of our Related Companies becomes
     delinquent, we may invoke any of these options when allowable by applicable
     law.

5.   EXPORT AND IMPORT

     You may actively market Programs and Services only within the geographic
     scope specified in this Agreement. You may not market outside this scope
     and you agree not to use anyone else to do so.

     EXPORT AND IMPORT LAWS

     You warrant that you will comply with all applicable export and import laws
     (which in some instances prohibit or restrict in-country marketing to
     certain Customers), when you market Programs, Services and technical data.
     You agree that if you export or import Programs, Services and technical
     data, you, and not IBM, will act as the exporter or importer. Further, you
     warrant that you are knowledgeable with, and are and will remain in full
     compliance with, the applicable export and import laws, regulations, orders
     and policies (including, but not limited to, securing all necessary
     clearance requirements, export and import licenses and exemptions, and
     making all proper filings). We may, at our sole discretion, require you
     from time to time to provide us with written certification relating to your
     compliance with applicable export and import laws or prohibit you from
     doing business with certain Customers in order to ensure that you and IBM
     comply with applicable export and import laws.

     You will indemnify us for claims made against us for your failure to comply
     with applicable export and import laws, regulations or orders.

                                   Page 5 of 7
<PAGE>

     CUSTOMER EXPORTS

     If a Customer acquires a Program for export you agree to use your best
     efforts to ensure that your Customer complies with all applicable export
     and import laws.

     ATTAINMENT

     Program you export (or which are acquired by a Customer for export) outside
     the geographic scope of the Agreement will not count toward attainment of
     your objectives and will not qualify for applicable promotional offerings
     and marketing funds.

6.   TITLE

     We do not transfer a Program's title.

7.   RISK OF LOSS

     We bear the risk of loss of, or damage to, a Program until its initial
     delivery from us to you.

     Thereafter, you assume the risk

8.   WARRANTY

     Warranty terms for Programs are described in the Program's license terms.
     Unless we specify otherwise, we provide other vendor Programs WITHOUT
     WARRANTY OF ANY KIND. However, other vendors may provide their own
     warranties.

9.   ENDING THE AGREEMENT

     Regardless of the contract duration specified in the Profile, or any
     renewal period in effect, either of us may terminate this Agreement, with
     or without cause, on three months' written notice. If, under applicable
     law, a longer period is mandatory, then the notice period is the minimum
     notice period allowable.

     If we terminate for cause (such as you not meeting your minimum annual
     attainment) we may, at our discretion, allow you a reasonable opportunity
     to cure. If you fail to do so, the date of termination is that specified in
     the notice.

     However, if either party breaches a material term of the Agreement, the
     other party may terminate the Agreement on written notice. Examples of such
     breach by you are: if you do not maintain customer satisfaction; if you do
     not comply with the terms of a transaction document; if you repudiate this
     Agreement; or if you make any material misrepresentations to us. You agree
     that our only obligation is to provide the notice called for in this
     section and we are not liable for any claims or losses if we do so.

     At the end of this Agreement, you agree to:

     1.   pay for or return to us, at our discretion, any Programs or Services
          for which you have not paid; and

     2.   allow us, at our discretion, to acquire any other Programs or Services
          in your possession or control, at the price you paid us, less any
          credits issued to you.

                                   Page 6 of 7
<PAGE>

     Programs to be returned must be in their unopened and undamaged packages
     and in your inventory (or in transit from us) on the day this Agreement
     ends. We will inspect the Programs, and reserve the right to reject them.
     You agree to pay all the shipping charges.

     At the end of this Agreement, each of us agrees to immediately settle any
     accounts with the other. We may offset any amounts due you against amounts
     due us, or any of our Related Companies as allowable under applicable law.

     You agree that if we permit you to perform certain activities after this
     Agreement ends, you will do so under the terms of this Agreement.

                                   Page 7 of 7
<PAGE>

                                                                      [IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
RESELLER ATTACHMENT FOR WORKSTATION SOFTWARE
--------------------------------------------------------------------------------

These terms prevail over and are in addition to or modify the Remarketer Terms
Attachment for Workstation Software.

1.   MARKETING APPROVAL

     You are approved as a Reseller for Workstation Software under remarketer
     terms for workstation software to market Programs and Services.

2.   YOUR RESPONSIBILITIES TO US

     You agree:

     1.   to develop a mutually acceptable business plan with us. Such plan will
          document your marketing plans as they apply to our relationship. We
          will review the plan, at a minimum, twice a year;

     2.   that, unless precluded by applicable law, one of the requirements for
          you to retain this relationship is that you achieve the minimum annual
          attainment, as we specify in your Profile;

     3.   to order Programs and Services, as we specify in the operations guide;

     4.   to maintain trained personnel for the Programs and Services you are
          approved to market;

     5.   to provide us, on our request, relevant financial information about
          your business so we may, for example, use this information in our
          consideration to extend credit terms to you. We will require, at a
          minimum, an annual audited financial report;

     6.   to maintain the capability to demonstrate the Programs, as we specify
          in writing;

     7.   to report Program defects to us, as applicable; and

     8.   to support our marketing strategy by maintaining an inventory of
          selected Programs and Services, as we specify in writing.

3.   YOUR RESPONSIBILITIES TO END USERS

     You agree to:

     1.   identify and select the required technology based upon the End User's
          requirements; inform the End User of Program installation
          requirements, and provide configuration support;

     2.   comply with the terms regarding Program upgrades as we specify on the
          Program package and in the Exhibit;

     3.   fulfill all valid orders for Programs and Services which you market;

     4.   inform the End User that the sales receipt (or other documentation,
          such as Proof of Entitlement, if it is required) will be necessary for
          proof of warranty entitlement;

                                   Page 1 of 2
<PAGE>

     5.   provide defect-related Program Services by copying and providing
          service materials (for example, "slipstream" or "corrective service
          diskettes") to your End Users who are licensed for the Program. You
          may provide an enhanced version of this support through our applicable
          Services you market to the End User. If you do, we assume customer
          satisfaction for such support;

     6.   be the primary contact for Program information and technical support.
          Such support responsibility may be provided through our applicable
          Services you market to the End User. If you market our Services, we
          assume customer satisfaction responsibility for such support; and

     7.   assist your End User in Program problem determination and resolution,
          unless this responsibility is delegated as specified in items 5 and 6
          above.

                                   Page 2 of 2
<PAGE>

IBM BUSINESS PARTNER AGREEMENT
PASSPORT ADVANTAGE ATTACHMENT FOR
RESELLERS OF WORKSTATION SOFTWARE                                     [IBM LOGO]
--------------------------------------------------------------------------------

These terms prevail over, and are in addition to or modify, the Remarketer Terms
Attachment for Workstation Software and the Reseller Attachment for Workstation
Software.

Under the terms of this Attachment, an End User who has an IBM International
Passport Advantage Agreement (Passport Advantage Agreement) in effect and has
selected you as a Reseller may fulfill their Passport Advantage acquisitions
through you. You may assist the End User in completing the Passport Advantage
Enrollment Form and any other applicable documents and submit these documents to
us. Upon our acceptance of the Passport Advantage Agreement, we will make
available to you all the details to enable you to fulfill the End User's
Passport Advantage orders.

Passport Advantage Agreement documents, and Business Partner guidelines to
assist you in understanding the offering and fulfilling End User Passport
Advantage Agreements are included on the Passport Advantage channel resource web
site, www.ibm.com/software/passportadvantage

1.   ELIGIBLE PRODUCTS

Eligible Products include commercially available Programs, Program Upgrades,
Competitive Upgrades, Software Maintenance renewals and "Software Maintenance
After License" and are listed in IBM's applicable price list. IBM may add or
withdraw Eligible Products or change an Eligible Product's Suggested Volume
Price (SVP) or point value at any time. In order to market certain Products, IBM
approval will be required.

2.   MARKETING TO QUALIFIED END USERS

You may only market Passport Advantage to End Users who have a Passport
Advantage Agreement accepted by us, and who have selected you as their Reseller.

3.   PASSPORT ADVANTAGE OPTIONS FOR COMMERCIAL END USERS

Commercial End Users (all End Users except qualifying education and government
End Users) may acquire Eligible Products under one of two options:

Under Option A, an End User acquires individual Eligible Products and each
Eligible Product is assigned SVP point values. The point value of the Eligible
Products in a transaction determines the SVP Level of that transaction.

Under Option B, an End User acquires a CEO Product Category which is a grouping
of Eligible Products all within the CEO Product Category. Each CEO Product
Category is assigned SVP points. The point value of the CEO Product Category the
End User acquires in a transaction determines the SVP Level of that transaction.
The initial acquisition must include at least one CEO Product Category
(Requisite Product Category), for all Users within the Enterprise.

Every CEO Product Category has a minimum requirement of 500 Users.

A User is an individual to whom a machine capable of copying, using, or
extending the use of eligible Programs has been assigned.

                                   Page 1 of 3
<PAGE>

Additional CEO Product Categories may be acquired.

An End User may use any or all of the Programs included in a chosen CEO Product
Category.

Programs that are acquired for client access must be acquired from the same CEO
Product Category as the server Program which they access.

If an End User requires a Program that is not included in a CEO Product
Category, the Program may be ordered under Option A. If we replace a CEO Product
Category which the End User had acquired, the End User may acquire the
replacement CEO Product Category for an upgrade charge. However, the End User
must terminate their use of the replaced CEO Product Category when they install
the replacement CEO Product Category.

For each Passport Advantage transaction, our price to you will be based either
on the End User's Relationship SVP (RSVP) Level or Transaction SVP (TSVP) Level
for that transaction. You establish your prices to your customers. If the End
User's RSVP Level is changed, we will inform you and you will place subsequent
orders for that End User at their revised RSVP Level, or at their applicable
TSVP Level, as appropriate for that order.

4.   PASSPORT ADVANTAGE OPTIONS FOR EDUCATION END USERS

Upon our acceptance of their Passport Advantage Enrollment Form, eligible
Education End Users who qualify as an Authorized Academic Customer as defined in
the End User Attachment for Academic Volume Option may acquire selected Eligible
Products under this option or other educational terms as we specify in the
Academic Passport Advantage section of our web site. You may provide such terms
and fulfill Eligible Product orders only to eligible Education End Users.

5.   PASSPORT ADVANTAGE OPTIONS FOR GOVERNMENT END USERS

Upon our acceptance of their Passport Advantage Enrollment Form, eligible
Government End Users, as defined in the End User Attachment for Government
Option, are entitled to the Government End User SVP Levels as specified on the
applicable price list (or as available upon request). U.S. federal and other
approved Government End Users may also acquire Eligible Products listed in the
GSA schedule price list. There is no minimum quantity order requirement. You may
provide such terms and fulfill Eligible Product orders only to eligible
Government End Users.

6.   YOUR RESPONSIBILITIES

A Passport Advantage End User may have an unlimited number of sites, all of
which are covered under a single Passport Advantage Agreement. The site from
which an End User designates you as their Passport Advantage Reseller will be
the site from which you agree to process orders for Eligible Products as we
specify to you.

You agree to accept all site orders from your Passport Advantage End Users
throughout the term of their Passport Advantage Agreement and to report such
sales to us as we specify in the operations guide.

You also agree to:

     1-   proactively solicit purchase orders from your Passport Advantage End
          Users whose Software Maintenance is due for renewal;

     2-   prior to accepting orders, ensure your End User is informed of the
          pricing Level for the transaction and the End User has copies of and
          understands the Passport Advantage Agreement documents and the
          Passport Advantage Enrollment Form;

     3-   ensure any change to End User information is forwarded to IBM either
          by you or by the End User;

                                  Page 2 of 3
<PAGE>

     4-   become knowledgeable in all elements of the Passport Advantage
          offerings;

     5-   communicate to your Passport Advantage End Users all Passport
          Advantage promotions and special offers, when informed of such by us;

     6-   pass through to your Passport Advantage End Users, at the time of all
          applicable transactions, any special incentives designed to encourage
          Passport Advantage End User acquisition activity, as defined by us;

     7-   advertise Passport Advantage to prospective Passport Advantage End
          Users on a regular basis;

     8-   install and use a Notes server and the Notes Passport Advantage
          databases, and Passport Advantage web site, or their equivalents;

     9-   name and maintain a Passport Advantage staff to administer Passport
          Advantage both within your organization as well as when interacting
          with us, as we specify in the operations guide. You may not begin
          ordering Passport Advantage Eligible Products from us until each
          member of your Passport Advantage staff has been trained to perform
          their Passport Advantage related functions. We have the sole right to
          evaluate the Passport Advantage competency of each such staff member.
          You also agree to notify us of any changes to your Passport Advantage
          staff; and,

     10-  on our request, and at your expense 1) send a qualified representative
          to participate in a specialized Passport Advantage training session as
          we specify and 2) have your representative attend other Passport
          Advantage training and participate in conference calls as announced by
          us.

7.   PASSPORT ADVANTAGE MEDIA AND DOCUMENTATION PACKS

Passport Advantage media containing an IBM Program and documentation packs
containing user documentation will be available to you for distribution only to
your Passport Advantage End Users and other End Users as we specify. You may
maintain an inventory of Passport Advantage media and documentation packs as you
would any IBM shrink-wrap Program packages.

8.   SUSPENSION AND TERMINATION

If you breach the terms of this Attachment we may, immediately on notice to you,
suspend or terminate our approval of you to participate under the terms of this
Attachment. If we do, you may no longer accept Passport Advantage orders from
Passport Advantage End Users. We may allow you a reasonable opportunity to cure.
If you fail to do so, we will take the action we specified in our notice to you.

                                   Page 3 of 3
<PAGE>

                                                                      [IBM LOGO]
BUSINESS PARTNER AGREEMENT
FEDERAL ALLIANCE OFFERING ATTACHMENT FOR
RESELLERS OF WORKSTATION SOFTWARE
--------------------------------------------------------------------------------

These terms are in addition to or modify and prevail over the terms of the
Remarketer Terms Attachment for Workstation Software.

     YOUR RESPONSIBILITIES

          Each year for which you are approved for the terms of this Attachment,
          we will provide you with a Letter of Supply in support of your
          response requirements for GSA awards. We may provide other
          documentation, as required by the GSA, upon your request.

          You are protected for price increases for Programs you market under a
          GSA award. We will specify the price protection terms to you in
          writing.

          For an open bid opportunity, on an exception basis, you may provide
          Programs to qualifying Remarketers (system integrators, prime
          contractors, subcontractors and 8A companies) when such Remarketers
          provide Programs under the terms of a Federal award to End Users who
          qualify for GSA terms. We may provide you with a rebate on Programs
          you provide to Remarketers. Any such rebate will be a percent of the
          price you paid us for the Program, less any credits we issued to you.
          We will inform you in writing of that percent. In order to obtain the
          rebate, you agree to report to us in a time frame and format we
          specify, certain information regarding the Programs provided to such
          Remarketers.

          For Programs you market to qualifying Remarketers for their sale to a
          Federal agency or department, you agree to:

           1.  prior to your distribution of Programs to a Remarketer, obtain a
               copy of the documentation substantiating that the Remarketer has
               a valid award in effect from the Federal agency for the specific
               Programs and quantities to be provided to the agency by the
               Remarketer. A valid award must include the award number, the
               Federal End User (agency) name and ship-to zip code;

           2.  maintain for one year from the transaction date, a copy of the
               award documentation with a copy of your invoice to the
               Remarketer;

           3.  perform an audit, at our request, of the Remarketers to whom you
               provided Programs, under the terms of this offering, to ensure
               the awards have been fulfilled in accordance with the award
               terms;

           4.  report to us, in a time frame and format we specify, your sales,
               under the terms of this offering, to a Federal agency or
               department, or to Remarketers who provide Programs to a Federal
               agency or department;

           5.  ensure that the terms in any agreement you may have with your
               Remarketers are not in conflict with this Agreement;

           6.  distribute Programs and Services to them on an equitable basis;

           7.  inform them that you provide sales and technical support (you are
               responsible for their satisfaction with such support);

           8.  provide configuration support to them for Programs that require
               it;

           9.  maintain sufficient inventory of Programs and Services to meet
               Remarketer demand;

          10.  provide defect-related Program Services by copying and providing
               to your Remarketers the service materials (for example,
               "slipstream" or "corrective service diskettes") we provide to
               you;

                                   Page 1 of 2
<PAGE>
          11.  fulfill all valid orders from Remarketers for eligible Programs
               and Services;

          12.  provide Programs for demonstration, evaluation and internal use
               purposes to Remarketers on their request;

          13.  assist your Remarketer in Program problem determination and
               resolution; and

          14.  provide the following items to Remarketers when we give such
               items to you for distribution to them:

               a.   promotional offerings and material

               b.   incentives;

               c.   marketing funds;

               d.   support documentation; and

               e.   advertising material.

               You agree to distribute them proportionally and according to the
               procedures we specify, and require the Remarketer to properly
               implement or distribute them, as applicable.

     YOUR REMARKETERS' RESPONSIBILITIES

          You agree to inform your Remarketers of their responsibility to:

           1.  identify and select the required technology based upon the End
               User's requirements; inform the End User of Program installation
               requirements; and provide configuration support;

           2.  be the primary contact for Program information and technical
               support. Such support responsibility may be provided through our
               applicable Services they market to the End User. If they market
               our Services, we assume customer satisfaction responsibility for
               such support;

           3.  report Program defects to you, as applicable;

           4.  refund the amount paid for a Program returned because the End
               User:

               a.   returned it under the terms of its warranty;

               b.   does not accept the terms of the license; or

               c.   returned it under the money-back guarantee.

           5.  comply with the terms regarding Program upgrades as we specify on
               the Program package and in the Exhibit;

           6.  fulfill all valid orders for Programs and Services which they
               market;

           7.  provide defect-related Program Services by copying and providing
               service materials (for example, "slipstream" or "corrective
               service diskettes") to their End Users who are licensed for the
               Program. They may provide an enhanced version of this support
               through our applicable Services they market to the End User. If
               they do, we assume customer satisfaction responsibility for such
               support;

           8.  assist the End User in Program problem determination and
               resolution, unless this responsibility is delegated as specified
               in item 7 above;

           9.  retain records of each sales transaction for three years;

          10.  provide the support necessary to maintain customer satisfaction;

          11.  provide a dated sales receipt or its equivalent (such as an
               invoice) to the End User; and

          12.  inform the End User the sales receipt the Remarketer provides (or
               other documentation, such as Proof of Entitlement, if it is
               required) will be necessary for proof of warranty entitlement.

                                   Page 2 of 2
<PAGE>

                                                                      [IBM LOGO]

                         IBM BUSINESS PARTNER AGREEMENT

                                  UNITED STATES

                        EXHIBIT FOR WORKSTATION SOFTWARE

The Exhibit for Workstation Software consists of terms and conditions specific
to IBM Workstation Software Programs and Services, and an Eligible Programs and
Services List (Worldwide Price Book). In order to provide you with the most
current Programs and Services information, we will update the Worldwide Price
Book electronically. You may access the Worldwide Price Book on the Passport
Advantage Online web site.

ELIGIBLE PROGRAMS AND SERVICES

You are eligible to order and market all Programs and Services maintained on the
Worldwide Price Book except those Programs and Services identified as
certification or authorization required.

You become eligible to order and market Certified Programs once you have met the
certification criteria Distributors may only market Certified Programs to
Remarketers who have met the certification criteria. Certification requirements
are outlined in the operations guide.

You become eligible to order and market Authorized Programs when you are
authorized under the terms of the Profile for Workstation Software.

DEMONSTRATION AND EVALUATION PROGRAMS

A reasonable number of copies for most Programs may be made available to you at
no charge for the purpose of demonstration to, and evaluation by, your
Customers. Demonstration and Evaluation copies are specially marked as not for
resale packages and may be provided to End Users for no longer than three
months. Such Programs must be returned by the End User with all media, any
Program copies, and documentation included. Ordering procedures and information
regarding eligible Demonstration and Evaluation Programs are included in the
operations guide. Development copies are not available for Workstation Software
Programs.

INTERNAL USE

Workstation Software Programs will be available to you for your internal
Business Partner operations. Your prices for such Programs will be based on the
best discounted price available to End Users through our standard volume
offerings, but will not be subject to any volume requirements. Ordering
procedures for Internal Use Programs are included in the operations guide.
Programs can be acquired at your standard price.

INTERNAL USE FOR DISTRIBUTOR'S CUSTOMERS

If you are approved as a Distributor of Workstation Software, as an exception to
your Distributor Marketing Approval (which does not allow you to market to End
Users), you may provide Programs to your Remarketers for use within their
internal remarketer operations. Such Programs are available to you at standard
Distributor or volume offering prices, as applicable. All Passport Advantage End
User volume requirements apply.

                                   Page 1 of 1

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