Document:

Employment Agreement, dated as of February 9, 2004 (Michael J. Provenzano III.)

 Exhibit 10.4 
 EMPLOYMENT AGREEMENT 
 THIS EMPLOYMENT AGREEMENT (this
“Agreement”) is made and entered into as of February 9, 2004, among Concerto Software, Inc., a Delaware corporation (“Concerto”), Melita International, Inc., a Delaware corporation (“Melita”,
and together with Concerto, the “Company”), and Michael J. Provenzano III (“Executive”). This Agreement shall only become effective (the “Effective Date”) upon the consummation of the transactions
(the “Merger”) contemplated pursuant to that certain Agreement and Plan of Merger, dated as of October 7, 2003 (the “Merger Agreement”), by and among Concerto, Bach Merger Sub, Inc., a Delaware corporation, and
Melita International Ltd., a Cayman Islands company. Following the consummation of the Merger, Concerto will be an indirect, wholly-owned subsidiary of Topco (as defined below). 

The Company and Executive desire to enter into this Agreement to provide the terms on which Executive will serve as the Executive Vice
President, Finance and Chief Financial Officer of Concerto, New Melita Topco Ltd., a Cayman Islands company (“Topco”), and Melita. Topco and Executive are also, on or about the date hereof, entering into separate agreements (as the
same may be amended, modified or supplemented from time to time, the “Equity Agreements”) pursuant to which (i) Topco will sell, and Executive will purchase, certain shares of Topco’s capital stock and (ii) Topco will
grant Executive certain options to purchase Topco’s capital stock. 
 The parties hereto agree as follows: 

1. Employment. The Company hereby employs Executive, and Executive hereby accepts employment with the Company, upon the terms and
conditions set forth in this Agreement for the period beginning on the Effective Date and ending as provided in Section 4 hereof (the “Employment Period”). 

2. Position and Duties. 
 (a) During the Employment Period, Executive will serve as the Executive Vice President, Finance and Chief Financial Officer of the Company and Topco. Executive will have the normal duties,
responsibilities and authority of an executive nature consistent with the title of Executive Vice President, Finance and Chief Financial Officer, subject to the overall direction and authority of each of the aforementioned companies’ President
and Chief Executive Officer. Concerto’s Board of Directors is hereinafter referred to as the “Board.” 

(b) Executive will report to the President and Chief Executive Officer of each of the aforementioned companies, and Executive will devote
his reasonable best efforts and his full business time and attention to the business and affairs of Topco and its Subsidiaries; provided that nothing in this Section 2(b) will prohibit Executive from devoting a reasonable amount of time
to directorships and charitable or other activities. Executive will perform his duties and responsibilities to Topco and its Subsidiaries hereunder to the best of his abilities in a diligent, trustworthy, businesslike and efficient manner.

 (c) For purposes of this Agreement, “Subsidiaries” shall mean any
corporation or other entity of which the securities or other ownership interests having the voting power to elect a majority of the board of directors or other governing body are, at the time of determination, owned by Topco, directly or through one
or more Subsidiaries. 
 3. Base Salary and Benefits. 

(a) During the Employment Period, Executive’s base salary will be $195,000 per annum and will be subject to review for potential
increase by the Board on an annual basis (the “Base Salary”), which salary will be payable in regular installments in accordance with the Company’s general payroll practices and will be subject to customary withholding.

 (b) During the Employment Period, Executive will be entitled to participate in all of the Company’s employee benefit
programs for which senior executive employees of the Company are generally eligible in accordance with the terms and conditions of such programs as the same may be amended or modified from time to time. Such benefits shall at least be comparable, in
the aggregate, to the current package of benefits offered to Executive by Concerto, including (i) health insurance, (ii) term life insurance, (iii) disability insurance, (iv) 401(k), with Company match (to the extent offered by
the Company) and (v) a vacation program for senior management identical to that currently offered by Concerto. 
 (c) The
Company will reimburse Executive for all reasonable expenses incurred by him in the course of performing his duties under this Agreement which are consistent with the Company’s policies in effect from time to time with respect to travel,
entertainment and other business expenses, subject to the Company’s requirements with respect to reporting and documentation of such expenses. 
 (d) During the Employment Period, Executive will be eligible to earn an annual target performance bonus. For the year ended December 31, 2003, the amount of Executive’s annual target performance
bonus will be determined based upon Concerto’s actual performance measured against the bonus targets set forth in the Concerto Software, Inc. 2003 Bonus Plan (the “Bonus Plan”). For calendar years 2004 and thereafter, the
amount of Executive’s potential annual target performance bonus and the specific bonus targets therefor will be developed by using the Bonus Plan as a conceptual framework therefor; provided that in no event will future bonus potential amounts
be less than such amounts set forth in the Bonus Plan (the “Bonus Objectives”). The Bonus Objectives will be set forth in a written bonus plan adopted annually by the Board in consultation with the Company’s senior management.
For calendar year 2004, such written bonus plan will be adopted no later than March 31, 2004. For each calendar year thereafter, such written bonus plan will be adopted in connection with the Company’s annual budgeting process. 

4. Term. 

(a) The Employment Period will commence as of the Effective Date and (i) will terminate upon Executive’s resignation (with or
without Good Reason, as defined in Section 4(h) below; it being agreed that in the case of Executive’s resignation without Good Reason, Executive shall provide the Company not less than 60 days written notice prior to the effective
date of any such resignation), a Change of Control Termination (as defined in Section 4(j) below), death or Disability (as defined in Section 4(f) below) and (ii) may be terminated by the Company at any time for Cause
(as defined in Section 4(g) below) or without Cause. 

  
 2 

 (b) Subject to the other terms and conditions of this Section 4(b), if the
Employment Period is terminated (1) by the Company without Cause, (2) upon Executive’s resignation with Good Reason or (3) upon a Change of Control Termination, in any case during the term of this Agreement, Executive will be
entitled to receive (i) his Base Salary described in Section 3(a) above and continuation of health benefits and insurance premiums (on the same basis as if Executive still remained employed by the Company), in each case during the
twelve (12) month period immediately following any such termination and (ii) an amount equal to Executive’s cash bonus earned pursuant to Section 3(d) for the calendar year immediately preceding any such termination. Any
such amounts payable under this Section 4(b) will be payable at such times as such amounts would have been payable had Executive’s employment not been terminated. Notwithstanding anything in this Agreement to the contrary, the
Company will have no obligation to pay any amounts payable under this Section 4(b) during such times as Executive is in breach of Sections 5, 6 or 7 hereof. As a condition to the Company’s obligations (if any) to make the
payments described in this Section 4(b), Executive will execute and deliver a general release in form and substance reasonably satisfactory to the Company. Such release will not require Executive to release any rights with respect to his
equity ownership of Topco. 
 (c) If the Employment Period is terminated for any other reason, including, without limitation,
(1) by the Company for Cause or (2) by Executive’s resignation without Good Reason, death or Disability, Executive will be entitled only to receive his Base Salary through the date of termination. 

(d) [Intentionally Deleted.] 
 (e) Except as otherwise expressly provided in Section 4(b) above, all of Executive’s rights to salary, bonuses, fringe benefits and other compensation hereunder (if any) which accrue or
become payable after the termination of the Employment Period will cease upon such termination. The Company may offset any amounts Executive owes Topco or its Subsidiaries that are then due against any amounts the Company owes Executive hereunder.
Executive’s termination of employment with the Company for any reason shall be deemed to automatically remove Executive, without further action, from any and all offices held by Executive with Topco or any of it Subsidiaries (including, without
limitation, any office as a member of the board of directors of Topco or any of its Subsidiaries). 
 (f)
For purposes of this Agreement, “Disability” (i) means any physical or mental incapacitation which results in Executive’s inability to perform his duties and responsibilities for the Company for a total of 120 consecutive
days during any twelve-month period or a total of 180 non-consecutive days during any twelve-month period, as determined by the Board in its good faith judgment and (ii) will be deemed to have occurred on the 120th consecutive day or 180th non-consecutive day, as the case may be, of such inability to
perform. 

  
 3 

 (g) For purposes of this Agreement, “Cause” means (i) conviction or
entering a plea of guilty or nolo contendere to any felony or any other act or omission involving dishonesty, disloyalty or fraud with respect to Topco or any of its Subsidiaries or any of their customers, suppliers or other material business
relations that is materially injurious to Topco or its Subsidiaries, (ii) substantial and repeated willful failure to perform duties as reasonably directed by the Board, (iii) gross negligence or willful misconduct with respect to Topco or
any of its Subsidiaries or (iv) any other material breach of this Agreement; provided that in the case of this clause (iv) only, “Cause” shall not exist unless any such material breach is not fully corrected prior to the
expiration of the thirty (30) calendar day period following delivery to Executive of the Company’s written notice of its intent to terminate his employment for Cause describing the basis therefor in reasonable detail. 

(h) For purposes of this Agreement, “Good Reason” means Executive resigns his employment with the
Company as a result of one or more of the following reasons: (i) the Company reduces the amount of Executive’s Base Salary or bonus potential or otherwise materially breaches this Agreement, (ii) the Company implements a material
diminution or material adverse alteration of Executive’s duties or responsibilities for the Company (except during periods when Executive is unable to perform all or substantially all of Executive’s duties or responsibilities as a result
of Executive’s illness (either physical or mental) or other incapacity), (iii) the Company changes Executive’s principal place of business to a location more than 50 miles from his current principal place of business; provided that
Executive must deliver the Company written notice of his resignation for Good Reason no later than 60 days after the occurrence of any such event in order for Executive’s resignation with Good Reason to be effective hereunder and such
resignation will not be effective until the 60th day
following receipt of such written notice by the Company. 
 (i) For purposes of this Agreement, “Change of
Control” means (i) any sale or transfer by Topco or its Subsidiaries of all or substantially all of their assets on a consolidated basis (for purposes hereof, “all or substantially all” shall have the meaning given to such
term under Delaware law), (ii) any consolidation, merger or other reorganization of Topco with or into any other entity or entities as a result of which (A) any person or group other than investment funds managed by Golden Gate Capital
and/or investment funds managed by Oak Investment Partners obtains possession of the voting power (under ordinary circumstances) to elect a majority of the surviving corporation’s board of directors or (B) investment funds managed by
Golden Gate Capital and/or investment funds managed by Oak Investment Partners cease to own, collectively, at least 20% (by value) of the surviving corporation’s shares of capital stock or (iii) any sale or transfer to any third party of
shares of Topco’s capital stock by the holders thereof as a result of which (A) any person or group other than investment funds managed by Golden Gate Capital and/or investment funds managed by Oak Investment Partners obtains possession of
the voting power (under ordinary circumstances) to elect a majority of the board of directors or (B) investment funds managed by Golden Gate Capital and/or investment funds managed by Oak Investment Partners cease to own, collectively, at least
20% (by value) of Topco’s shares of capital stock. 
 (j) For purposes of this Agreement, “Change of Control
Termination” means (i) Executive has notified the Company, in writing, of his intent to resign his employment with the Company concurrent with the consummation of a Change of Control, (ii) Executive delivers such written notice to
the Company effective as of or prior to the consummation of such Change of Control and (iii) Executive does in fact resign effective as of the consummation of such Change of Control. 

  
 4 

 5. Confidential Information. Executive acknowledges that the information,
observations and data (including, without limitation, trade secrets, know-how, research and product plans, customer lists, software, inventions, processes, formulas, technology, designs, drawings, specifications, marketing and advertising materials,
distribution and sales methods and systems, sales and profit figures and other technical and business information) concerning the business or affairs of Topco or any of its Subsidiaries obtained by him while employed by the Company or while serving
as a director of Topco or any of its Subsidiaries (“Confidential Information”) are the property of Topco or such Subsidiary. Therefore, Executive agrees that he shall not disclose to any unauthorized person or use for his own
purposes any Confidential Information without the prior written consent of the Board, unless and to the extent that the aforementioned matters become generally known to and available for use by the public other than as a result of Executive’s
acts or omissions to act. Executive will deliver to the Company at the termination of the Employment Period, or at any other time the Company may request, all memoranda, notes, plans, records, reports, computer tapes, printouts and software and
other documents and data (and copies thereof) to the extent containing Confidential Information, Work Product (as defined in Section 6 below) or the business of Topco or any of its Subsidiaries which he may then possess or have under his
control. 
 6. Inventions and Patents. Executive acknowledges that all inventions, innovations, improvements,
developments, methods, designs, analyses, drawings, reports and all similar or related information (whether or not patentable) which relate to Topco’s or any of its Subsidiaries’ actual or anticipated business, research and development or
existing or future products or services and which are conceived, developed or made by Executive while employed by the Company (“Work Product”) belong to Topco or such Subsidiary. Executive shall promptly disclose such Work Product
to the Board and perform all actions requested by the Board (whether during or after the Employment Period) to establish and confirm such ownership (including, without limitation, assignments, consents, powers of attorney and other instruments).

 7. Noncompete; Non-Solicitation. 
 (a) Each of the parties hereto acknowledges and agrees that Topco and its Subsidiaries are engaged in the business of providing contact center solutions that help companies more effectively manage
customer interactions via voice, email, the Web and facsimile throughout the world. Executive possesses extensive knowledge and proprietary information with respect to the Company and its Subsidiaries, which, if disclosed or made available to the
Company’s competitors, would have a material adverse effect on Topco and its Subsidiaries, and Executive has been responsible for the creation of goodwill inherent in the Company and its Subsidiaries. Upon the consummation of the Merger,
(i) Executive will sell, exchange or otherwise dispose of all of his equity interests in the Company and (ii) Executive will receive a substantial amount of consideration in connection therewith. Executive shall execute and deliver this
Agreement for the purpose of preserving for Topco’s and its Subsidiaries’ benefit the goodwill, Confidential Information, Work Product, proprietary rights and going concern value of Topco and its Subsidiaries, and to protect Topco’s
and its Subsidiaries’ business opportunities. 

  
 5 

 (b) In order to protect the value of the capital stock of the Company acquired pursuant to
the Merger Agreement (including the goodwill, Confidential Information and Work Product of the Company and its Subsidiaries) and in further consideration of the compensation to be paid to Executive hereunder and the equity compensation to be paid
Executive pursuant to the Equity Agreements, Executive agrees that during the Employment Period and during any period of time in which the Company is making payments to Executive pursuant to Section 4(b) of this Agreement (the
“Noncompete Period”), he will not, either directly or indirectly, for himself or any other person or entity (i) induce or attempt to induce any employee of Topco or any of its Subsidiaries to leave the employ of Topco or such
Subsidiary, or in any way interfere with the relationship between Topco or any Subsidiary and any employee thereof, (ii) hire any person who is (or in the case of a former employee, was an employee of Topco or any Subsidiary at any time during
the 180 day period prior to any attempted hiring by Executive) an employee of Topco or any Subsidiary, (iii) induce or attempt to induce any customer, supplier, licensee, licensor or other business relation of Topco or any Subsidiary to cease
doing business with Topco or such Subsidiary, or in any way interfere with the relationship between any such customer, supplier, licensee, licensor or business relation and Topco or any Subsidiary (including, without limitation, making any negative
statements or communications about Topco or its Subsidiaries) or (iv) Participate in any Competitive Business in the United States, the United Kingdom, Germany, Singapore, India, China or in any other geographical area in which Topco or any of
its Subsidiaries conduct business. “Participate” includes any direct or indirect interest in any enterprise, whether as an officer, director, employee, partner, sole proprietor, agent, representative, independent contractor,
consultant, executive, franchisor, franchisee, creditor, owner or otherwise; provided that the foregoing activities shall not include the passive ownership (i.e., Executive does not directly or indirectly participate in the business or management of
the applicable entity) of less than 5% of the stock of a publicly-held corporation whose stock is traded on a national securities exchange. “Competitive Business” means any business in the world directly or indirectly competing with
the business of Topco or its Subsidiaries, as such businesses exist (including any products or services Topco or any of its Subsidiaries are then currently actively in the process of developing or planning for) as of the termination of the
Employment Period. 
 (c) Executive agrees that the aforementioned covenant contained in Section 7(b) is reasonable
with respect to its duration, geographical area and scope. In particular, Executive acknowledges and agrees that Topco and its Subsidiaries conduct their businesses on a worldwide basis and that the geographic scope of the covenant contained in
Section 7(b) is necessary to protect the goodwill and Confidential Information of Topco and its Subsidiaries. Executive further acknowledges that the restrictions contained in Section 7(b) do not impose an undue hardship on
him due to the fact that (i) he has general business skills which may be used in industries other than those in which each of Topco and its Subsidiaries conduct their businesses and do not deprive Executive of his livelihood and (ii) in
connection with the transactions contemplated by the Merger Agreement, Executive has received substantial amounts of consideration which will enable Executive to conduct business in businesses other than those in which each of Topco and its
Subsidiaries conduct their businesses. Executive agrees that the covenants made in Section 7(b) shall be construed as agreements independent of any other provision(s) of this Agreement and shall survive any order of a court terminating
any other provision(s) of this Agreement. 

  
 6 

 (d) If, at the time of enforcement of Sections 5, 6 or 7 of this Agreement, a court
holds that the restrictions stated herein are unreasonable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographical area reasonable under such circumstances shall be substituted for the stated
period, scope or area. 
 (e) Because Executive’s services are unique and because Executive has access to Confidential
Information and Work Product, the parties hereto agree that money damages may not be an adequate remedy for any breach of this Agreement. Therefore, in the event a breach or threatened breach of this Agreement, the Company or its successors or
assigns may, in addition to other rights and remedies existing in their favor, apply to any court for specific performance and/or injunctive or other relief in order to enforce, or prevent any violations of, the provisions hereof (without posting a
bond or other security). In addition, in the event a court determines that Executive breached or violated this Section 7, the Noncompete Period will be extended by a period equal to the lesser of (i) the pendency of such breach and
(ii) the remaining portion of the Noncompete Period prior to the first occurrence of such breach. Executive agrees that the restrictions contained in Sections 5, 6 and 7 are reasonable. 

8. Additional Acknowledgments. Executive acknowledges that the provisions of Sections 5, 6 and 7 are in consideration of:
(i) employment with the Company and (ii) additional good and valuable consideration as set forth in this Agreement and the Equity Agreements. Executive expressly agrees and acknowledges that the restrictions contained in Sections 5, 6
and 7 do not preclude Executive from earning a livelihood, nor do they unreasonably impose limitations on Executive’s ability to earn a living. Executive acknowledges that he has carefully read this Agreement and has given careful
consideration to the restraints imposed upon Executive by this Agreement. 
 9. Other Businesses. As long as Executive is
employed by the Company, Executive agrees that he will not, except with the express written consent of the Board, become engaged in, render services for, or permit his name to be used in connection with any business other than the business of Topco
or any of its Subsidiaries. 
 10. Executive’s Representations. Executive hereby represents and warrants to the
Company that (i) the execution, delivery and performance of this Agreement by Executive does not and will not conflict with, breach, violate or cause a default under any contract, agreement, instrument, order, judgment or decree to which
Executive is a party or by which he is bound, (ii) Executive is not a party to or bound by any employment agreement, noncompete agreement or confidentiality agreement with any other person or entity and (iii) upon the execution and
delivery of this Agreement by the Company, this Agreement shall be the valid and binding obligation of Executive, enforceable in accordance with its terms. Executive hereby acknowledges and represents that he has consulted with independent legal
counsel regarding his rights and obligations under this Agreement and that he fully understands the terms and conditions contained herein. 

  
 7 

 11. Notices. Any notice provided for in this Agreement shall be in writing and shall
be either personally delivered, or mailed by first class mail, return receipt requested, to the recipient at the address below indicated: 
 Notices to Executive: 
 Michael J. Provenzano III 

c/o Concerto Software, Inc. 
 6 Technology Park Drive 
 Westford, MA 01886 

Notices to the Company: 
 Concerto Software, Inc. 
 Melita International Inc. 

6 Technology Park Drive 
 Westford, MA 01886 
 Attention: Board of Directors 

With a copy to: 
 Kirkland & Ellis LLP 
 200 East Randolph Drive 

Chicago, Illinois 60601 
 Attention: Gary M. Holihan 
 or such other address or to the attention of such other person as the
recipient party shall have specified by prior written notice to the sending party. Any notice under this Agreement shall be deemed to have been given when so delivered or mailed. 

12. Severability. Whenever possible, each provision of this Agreement will be interpreted in such manner as to be effective and
valid under applicable law, but if any provision of this Agreement is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect
any other provision or any other jurisdiction, but this Agreement will be reformed, construed and enforced in such jurisdiction as if such invalid, illegal or unenforceable provision had never been contained herein. In the event that any ruling of
any court or governmental authority calls into question the validity of any portion of this Agreement, the parties hereto shall consult with each other concerning such matters and shall negotiate in good faith a modification to this Agreement which
would obviate any such questions as to validity while preserving, to the extent possible, the intent of the parties and the economic and other benefits of this Agreement and the portion thereof whose validity is called into question. 

13. Complete Agreement. This Agreement and the Equity Agreements embody the complete agreement and understanding among the parties
and supersede and preempt any prior understandings, agreements or representations by or among the parties, written or oral, which may have related to the subject matter hereof in any way, including, without limitation, that certain Outline of
Principal Terms for Management Arrangements with Newco, dated October 7, 2003, among Topco, Executive, James D. Foy and Ralph Breslauer. 

  
 8 

 14 No Strict Construction. The language used in this Agreement shall be deemed to be
the language chosen by the parties hereto to express their mutual intent, and no rule of strict construction shall be applied against any party. 
 15. Counterparts. This Agreement may be executed in separate counterparts, each of which is deemed to be an original and all of which taken together constitute one and the same agreement.

 16. Successors and Assigns. This Agreement is intended to bind and inure to the benefit of and be enforceable by
Executive, the Company and their respective heirs, successors and assigns, except that Executive may not assign his rights or delegate his obligations hereunder without the prior written consent of the Board. Topco and each of its Subsidiaries are
intended third party beneficiaries of this Agreement. 
 17. Choice of Law. All issues and questions concerning the
construction, validity, enforcement and interpretation of this Agreement and the schedules hereto shall be governed by, and construed in accordance with, the laws of the Commonwealth of Massachusetts, without giving effect to any choice of law or
conflict of law rules or provisions (whether of the Commonwealth of Massachusetts or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the Commonwealth of Massachusetts. Each party hereto submits to
the co-exclusive jurisdiction of the United States District Court for Massachusetts, and of any Massachusetts state court sitting in Boston, Massachusetts over any lawsuit under this Agreement and waives any objection based on venue or forum non
conveniens with respect to any action instituted therein. 
 18. Amendment and Waiver. The provisions of this
Agreement may be amended or waived only with the prior written consent of the Board and Executive, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or enforceability
of this Agreement. 
 19. Certain Tax Matters. 
 (a) Each of Executive and the Company acknowledges and agrees that no payments to be made pursuant to this Agreement or the Equity Agreements are intended to be “parachute payments” (as defined
in the Internal Revenue Code of 1986, as amended (the “Code”) § 280G(b)(2)). In furtherance of such intention, each of Executive and the Company acknowledges and agrees that the arrangements and payments contemplated in this
Agreement and in the Equity Agreements have been approved in accordance with the private company exception set forth in Code § 280G(b)(5)(ii), since (i) none of the stock of Topco or any of its Subsidiaries is readily tradeable on an
established securities market or otherwise, (ii) such payments were approved by a vote of persons who owned more than 75% of the voting power of all outstanding stock of Topco and the Company, (iii) there was adequate disclosure to
shareholders of Topco and the Company of all material facts concerning all payments which (but for the application of Code § 280G(b)(5)(ii)) might be parachute payments and (iv) prior to the shareholder vote taken in clause
(ii) above, Executive agreed to give up his right to receive any potential parachute payments (consisting of severance payments and benefits described in Section 4(b) of this Agreement and the accelerated vesting of Executive’s
equity described in the Equity Agreements). 

  
 9 

 (b) Notwithstanding the intention of Executive and the Company set forth in
Section 19(a), if at any time it is determined (as hereafter provided) that any payment by Topco or the Company to Executive, whether pursuant to the terms of this Agreement or the lapse or termination of any vesting restriction set
forth in the Equity Agreements (a “Payment”), would be subject to the excise tax imposed by Section 4999 of the Code by reason of being “contingent on a change in ownership or control” of Topco or the Company, within
the meaning of Section 280G of the Code, or any interest or penalties with respect to such excise tax (such excise tax, together with any such interest and penalties, are hereafter collectively referred to as the “Excise Tax”),
then Executive shall be entitled to receive an additional payment (a “Gross-Up Payment”) in an amount such that after payment by Executive of all taxes (including any interest or penalties imposed with respect to such taxes),
including, without limitation, any income taxes (and any interest and penalties imposed with respect thereto) and Excise Tax imposed upon the Gross-Up Payment, Executive retains an amount of the Gross-Up Payment equal to the Excise Tax imposed upon
the Payments. 
 (c) Subject to the provisions of Section 19(d), all determinations required to be made under this
Section 19, including whether and when a Gross-Up Payment is required and the amount of such Gross-Up Payment and the assumptions to be utilized in arriving at such determination, shall be made by the Company’s independent auditors
(the “Accounting Firm”) which shall provide detailed supporting calculations both to the Company and Executive within 15 business days of the receipt of notice from the Company that there has been a Payment. All fees and expenses of
the Accounting Firm shall be borne solely by the Company. Any Gross-Up Payment, as determined pursuant to this Section 19, shall be paid by the Company to Executive not later than the due date for the payment of any Excise Tax. Any
determination by the Accounting Firm shall be binding upon the Company and Executive. As a result of the uncertainty in the application of Section 4999 of the Code at the time of the initial determination by the Accounting Firm hereunder, it is
possible that Gross-Up Payments which will not have been made by the Company should have been made (“Underpayment”), consistent with the calculations required to be made hereunder. In the event that the Company exhausts its remedies
pursuant to Section 19(d) and Executive thereafter is required to make a payment of any Excise Tax, the Accounting Firm shall determine the amount of the Underpayment that has occurred and any such Underpayment shall be promptly paid by
the Company to Executive. 
 (d) Executive shall notify the Company in writing of any claim by the Internal Revenue Service
that, if successful, would require the payment by the Company of a Gross-Up Payment. Such notification shall be given as soon as practicable but no later than ten business days after Executive is informed in writing of such claim and shall apprise
the Company of the nature of such claim and the date on which such claim is requested to be paid. Executive shall not pay such claim prior to the expiration of the 30-day period following the date on which Executive gives such notice to the Company
(or such shorter period ending on the date that any payment of taxes with respect to such claim is due). If the Company notifies Executive in writing prior to the expiration of such period that it desires to contest such claim, Executive shall:

 (i) provide the Company any information reasonably requested by the Company relating to such claim,

  
 10 

 (ii) take such action in connection with contesting such claim as the
Company shall reasonably request in writing from time to time, including, without limitation, accepting legal representation with respect to such claim by an attorney selected by the Company, 

(iii) cooperate with the Company in good faith in order to effectively contest such claim, and 

(iv) permit the Company to participate in any proceedings relating to such claim; 

provided that the Company shall bear and pay directly all costs and expenses (including additional interest and penalties) incurred by the Company in
connection with such contest and shall indemnify and hold Executive harmless, on an after-tax basis, for any Excise Tax or income tax (including interest and penalties with respect thereto) imposed as a result of such contest. Without limiting the
foregoing provisions of this Section 19(d), the Company shall control all proceedings taken in connection with such contest and, at its sole option, may pursue or forgo any and all administrative appeals, proceedings, hearings and
conferences with the taxing authority in respect of such claim and may, at its sole option, either direct Executive to pay the tax claimed and sue for a refund or contest the claim in any permissible manner, and Executive agrees to prosecute such
contest to a determination before any administrative tribunal, in a court of initial jurisdiction and in one or more appellate courts, as the Company shall determine; provided that if the Company directs Executive to pay such claim and sue for a
refund, the Company shall advance the amount of such payment to Executive, on an interest-free basis and shall indemnify and hold Executive harmless, on an after-tax basis, from any Excise Tax or income tax (including interest or penalties with
respect thereto) imposed with respect to such advance or with respect to any imputed income with respect to such advance; and provided further that any extension of the statute of limitations relating to payment of taxes for the taxable year of
Executive with respect to which such contested amount is claimed to be due is limited solely to such contested amount. Furthermore, the Company’s control of the contest shall be limited to issues with respect to which a Gross-Up Payment would
be payable hereunder and Executive shall be entitled to settle or contest, as the case may be, any other issue raised by the Internal Revenue Service or any other taxing authority. 

(e) If, after the receipt by Executive of an amount advanced by the Company pursuant to Section 19(d), Executive becomes
entitled to receive any refund with respect to such claim, Executive shall promptly pay to the Company the amount of such refund (together with any interest paid or credited thereon, but after taxes applicable thereto). If, after the receipt by
Executive of an amount advanced by the Company pursuant to Section 19(d), a determination is made that Executive shall not be entitled to any refund with respect to such claim and the Company does not notify Executive in writing of its
intent to contest such denial of refund prior to the expiration of 30 days immediately following such determination, then such advance shall be forgiven and shall not be required to be repaid and the amount of such advance shall offset, to the
extent thereof, the amount of Gross-Up Payment required to be paid. 

  
 11 

 20. Termination of Existing Agreements. From and after the Effective Date, each of
the Company and Executive agrees that neither the Company nor Executive will have any further liability or obligations pursuant to (i) the Severance Agreement, by and between the Davox Corporation and Executive, dated February 21, 2002, as
the same may have been amended or otherwise modified from time to time or (ii) that certain Assignment of Developments, Non-Disclosure, Non-Competition, and Non-Solicitation Agreement dated May 29, 2001 between Davox Corporation and
Executive (the “Terminated Agreements”). Except for the Terminated Agreements, this Agreement and the Equity Agreements, Executive represents and warrants that neither he nor any of his affiliates is party to any employment
agreement, compensation agreement, severance agreement or any agreement regarding the payment of any bonus (whether upon the change in control of any person or entity or otherwise) or other employee benefit of any kind (other than those generally
made available to all employees of the Company) with the Company or any of its affiliates. 
 21. Expenses. As of the
Effective Date, the Company agrees to pay all reasonable out-of-pocket attorney fees and expenses incurred by each of Executive, James D. Foy and Ralph Breslauer in connection with the creation, execution and delivery of this Agreement and the
Equity Agreements and similar agreements for Messrs. Foy and Breslauer. 
 *  *  *  *  *

  
 12 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first
written above. 
  

			
	CONCERTO SOFTWARE, INC.
		
	 By:
	 	 /s/ Illegible

	 Its:
	 	  

	
	MELITA INTERNATIONAL INC.
		
	 By:
	 	 /s/ Prescott Ashe

	 Its:
	 	  

	
	 /s/ Michael J. Provenzano III

	Michael J. Provenzano IIIEmployment Agreement,  Amendment, Michael J. Provenzano III.

 Exhibit 10.5 
 Aspect Software, Inc. 
 300 Apollo Drive 

Chelmsford, MA 01824 
 EMPLOYMENT AGREEMENT AMENDMENT 
 November 23, 2010 

Michael J. Provenazno III 
 c/o Aspect Software,
Inc. 
 300 Apollo Drive 
 Chelmsford,
MA 01824 
 Dear Mr. Provenzano, 
 This letter agreement (the “Amendment”) shall supplement and amend the Employment Agreement (the “Employment Agreement”), dated as of February 9, 2004, among you
(the “Executive”), Aspect Software, Inc. (f/k/a Concerto Software, Inc.) (“Aspect”) and Aspect Software Parent, Inc. (f/k/a CIM Holdco, Inc., successor to Melita International, Inc.) (together with Aspect, the
“Company”). All capitalized terms not otherwise defined herein shall have the meanings ascribed to them in the Employment Agreement. Except as modified by this Amendment, the Employment Agreement shall remain in full force and
effect; provided, that in the event that any provision in this Amendment conflicts with the Employment Agreement or any other agreement, policy, plan or arrangement between the Executive and the Company, the terms of this Amendment shall govern.

 You agree and acknowledge that notwithstanding any other provision of the Employment Agreement to the contrary, the
Employment Agreement is hereby modified by the following terms and provisions: 
  

	1.	The following is added to the Employment Agreement as Section 22 thereof: 

 Reference is made to any restricted shares or share options (the “Incentive Equity”) granted to Executive pursuant to any written share option agreement or share purchase agreement and
the related share purchase and option plan (the “Equity Agreements”) between Executive and Topco. Notwithstanding any provision to the contrary contained in the Equity Agreements, (a) in the event of a Change of Control, then
all of Executive’s then unvested Incentive Equity shall automatically become vested and exercisable, as applicable, effective as of immediately prior to the consummation of such Change of Control and (b) in connection with any repurchase
by Topco of any Incentive Equity (or the shares issuable upon exercise thereof) upon the termination of Executive’s employment with the Company, the purchase price payable by Topco shall be the fair market value thereof (determined in
accordance with the applicable Equity Agreements). 

  

	2.	The intent of the parties is that payments and benefits under the Employment Agreement comply with or be exempt from Internal Revenue Code Section 409A and the
regulations and guidance promulgated thereunder (collectively “Code Section 409A”) and, accordingly, to the maximum extent permitted the Employment Agreement shall be interpreted to be in compliance therewith or exempt
therefrom. In no event whatsoever shall the Company be liable for any additional tax, interest or penalty that may be imposed on the Executive by Code Section 409A or damages for failing to comply with Code Section 409A.

  

	3.	A termination of employment shall not be deemed to have occurred for purposes of any provision of the Employment Agreement providing for the payment of any amounts or
benefits upon or following a termination of employment unless such termination is also a “separation from service” within the meaning of Code Section 409A and, for purposes of any such provision of the Employment Agreement, references
to a “termination,” “termination of employment” or like terms shall mean “separation from service.” 

  

	4.	Unless the Employment Agreement provides a specified and objectively determinable payment schedule to the contrary, to the extent that any payment of base salary or
other compensation is to be paid for a specified continuing period of time beyond the date of the Executive’s separation from service in accordance with the Company’s payroll practices (or other similar term), the payments of such base
salary or other compensation shall be made in no even less frequently than monthly. Notwithstanding the foregoing, with respect to any payments that are intended to fall under the short-term deferral exemption from Code Section 409A, unless the
Employment Agreement provides a specified and objectively determinable payment schedule to the contrary, all payments due thereunder shall be made as soon as practicable after the right to payment vests and in all events by March 15 of the
calendar year following the calendar year in which the right to payment vests. For purposes of this section, a right to payment will be treated as having vested when it is no longer subject to a substantial risk of forfeiture as determined by the
Company in its sole discretion. 

  

	5.	Notwithstanding any other payment schedule provided herein to the contrary, if the Executive is identified on the date of his separation from service a “specified
employee” within the meaning of that term under Code Section 409A(a)(2)(B) (which generally means a key employee of a corporation any stock of which is publicly traded on an established securities market or otherwise), then, with regard to
any payment or the provision of any benefit that is considered nonqualified deferred compensation subject to Code Section 409A and payable on account of a “separation from service,” (i) such payment or benefit shall not be made
or provided until the date which is the earlier of (A) the expiration of the six (6)-month period measured from the date of the Executive’s “separation from service” and (B) the date of the Executive’s death (the
“Delay Period”) to the extent required under Code Section 409A and (ii) at the end of such six (6)-month period, the Company shall make an additional payment to the Executive equal to the amount interest accruing at the
then-current short-term applicable federal rate published by the Internal Revenue Service on the value of any such payment or benefit, accruing from the date on which it would have otherwise been paid or provided. Upon the expiration of the Delay
Period, all payments and benefits delayed pursuant to this Section (whether they would have otherwise been payable in a single sum or in installments in the absence of such delay) shall be paid or reimbursed to the Executive in a lump sum, and all
remaining payments due under the Employment Agreement shall be paid or provided in accordance with the normal payment dates specified for them therein. 

  

	6.	To the extent that severance payments or benefits pursuant to the Employment Agreement are conditioned upon the execution and delivery by the Executive of a release of
claims, then (a) such release shall be substantially in the form attached hereto as Exhibit A and (b) the Executive shall forfeit all rights to such payments and benefits unless such release is signed and delivered (and no longer
subject to revocation) within sixty (60) days following the date of the Executive’s separation from service (it being agreed that the Company shall provide notice to the Executive not less than ten (10) business days prior to the
expiration of such period). If the foregoing release is executed and delivered and no longer subject to revocation as provided in the preceding sentence, then the following shall apply: 

 

	 	6.1.	To the extent any such cash payment or continuing benefit to be provided is not nonqualified deferred compensation subject to Code Section 409A, as determined by
the Company in its sole discretion, then such payment or benefit shall commence upon the first scheduled payment date immediately after the date the release is executed and no longer subject to revocation (the “Release Effective
Date”). The first such cash payment shall include payment of all amounts that otherwise would have been due prior to the Release Effective Date under the terms of the Employment Agreement applied as though such payments commenced
immediately upon the Executive’s separation from service, and any payments made thereafter shall continue as provided therein. The delayed benefits shall in any event expire at the time such benefits would have expired had such benefits
commenced immediately following the Executive’s separation from service. 

  

	 	6.2.	To the extent any such cash payment or continuing benefit to be provided is nonqualified deferred compensation subject to Code Section 409A, as determined by the
Company in its sole discretion, then such payments or benefits shall be made or commence upon the sixtieth (60th) day following the Executive’s separation from service. The first such cash payment shall include payment of all amounts that
otherwise would have been due prior thereto under the terms of the Employment Agreement had such payments commenced immediately upon the Executive’s separation from service, and any payments made thereafter shall continue as provided therein.
The delayed benefits shall in any event expire at the time such benefits would have expired had such benefits commenced immediately following the Executive’s separation from service. 

  

	 	6.3.	The Company may provide, in its sole discretion, that Executive may continue to participate in any benefits delayed pursuant to this section during the period of such
delay, provided that the Executive shall bear the full cost of such benefits during such delay period. Upon the date such benefits would otherwise commence pursuant to this Section, the Company may reimburse the Executive the Company’s share of
the cost of such benefits, if any, had such benefits commenced immediately upon the Executive’s separation from service. Any remaining benefits shall be reimbursed or provided by the Company in accordance with the schedule and procedures
specified therein. 

  

	7.	To the extent that reimbursements or other in-kind benefits under the Employment Agreement constitute “nonqualified deferred compensation” subject to Code
Section 409A, (i) all such expenses or other reimbursements hereunder shall be paid on or prior to the last day of the taxable year following the taxable year in which such expenses were incurred by the Executive, (ii) no such
reimbursement, expenses eligible for reimbursement, or in-kind benefits provided in any taxable year shall in any way affect the expenses eligible for reimbursement, or in-kind benefits to provided, in any other taxable year, and (iii) the
Executive’s right to such reimbursement or in-kind benefits shall not be subject to liquidation or exchange for any other benefit. 

  

	8.	For purposes of Code Section 409A, the Executive’s right to receive any installment payment pursuant to the Employment Agreement shall be treated as a right
to receive a series of separate and distinct payments. 

  

	9.	Whenever a payment under the Employment Agreement specifies a payment period with reference to a number of days, the actual date of payment within the specified period
shall be within the sole discretion of the Company. 

  

	10.	Notwithstanding any other provision of the Employment Agreement to the contrary, in no event shall any payment under the Employment Agreement that constitutes
nonqualified deferred compensation subject to Code Section 409A be subject to offset, counterclaim or recoupment by any other amount payable to the Executive unless otherwise permitted by Code Section 409A. 

*  *  *  *  * 

  

			
	 Sincerely,

	
	Aspect Software, Inc.
		
	 By:
	 	 /s/ James D. Foy

		 	Name:
		 	Title:
	
	Aspect Software Parent, Inc.
		
	 By:
	 	 /s/ Shawn Garrett

		 	Name:
		 	Title:

  

	
	ACCEPTED AND AGREED:
	
	 /s/ Michael J. Provenzano III

	Michael J. Provenzano III
	
	Date: November 23, 2010

 Signature Page
to Employment Agreement Amendment 

 Exhibit A 

GENERAL RELEASE 
 I,
            , in consideration of and subject to the performance by Aspect Software, Inc., a Delaware corporation (together with its subsidiaries and affiliates, the
“Company”), of its obligations under the Employment Agreement, dated as of                  , 20     (the
“Agreement”), do hereby release and forever discharge as of the date hereof the Company and the other Company Releasees (as defined below) to the extent provided below. 
 1. Release: 
 (a) I understand that any payments or benefits paid or
granted to me under paragraph 4(b) of the Agreement (the “Severance Benefits”) represent, in part, consideration for signing this General Release and are not salary, wages or benefits to which I was already entitled. I understand and agree
that I will not receive the Severance Benefits unless I execute this General Release and do not revoke this General Release within the time period permitted hereafter or breach this General Release. Such payments and benefits will not be considered
compensation for purposes of any employee benefit plan, program, policy or arrangement maintained or hereafter established by the Company or its affiliates. I also acknowledge and represent that I have received all payments and benefits that I am
entitled to receive (as of the date hereof) by virtue of any employment by the Company. 
 (b) General Release: In
exchange for the Severance Benefits and other good and valuable consideration, the sufficiency of which is hereby acknowledged, I, on behalf of myself and each of my representatives, agents, estate, heirs, successors and assigns, hereby acknowledge
full and complete satisfaction of and absolutely and unconditionally hereby release, remise, discharge, and hold harmless the “Company Releasees” (defined to include the Company and/or any of its parents, subsidiaries, divisions or
affiliates, predecessors, successors or assigns, and its and their respective current and/or former partners, directors, shareholders/stockholders, officers, employees, attorneys and/or agents, all both individually and in their official
capacities), from any and all actions or causes of action, suits, claims, complaints, contracts, liabilities, agreements, promises, contracts, torts, debts, damages, controversies, judgments, rights and demands of every kind and nature, whether
existing or contingent, known or unknown, suspected or unsuspected, through and including the execution and delivery by me of this General Release (collectively, “Claims”), including without limitation those arising out of my employment
with, change in employment status with, and/or separation of employment from, the Company. This release is intended by me to be all encompassing and to act as a full and total release of any Claims, whether specifically enumerated herein or not,
that I may have or have had against the Company Releasees arising from conduct occurring up to and through the date of this General Release, including, but not limited to, any Claims arising from any federal, state or local law, regulation or
constitution dealing with either employment, employment benefits or employment discrimination such as those laws or regulations concerning discrimination on the basis of race, color, creed, religion, age, sex, sex harassment, sexual orientation,
national origin, ancestry, genetic carrier status, handicap or disability, veteran status, any military service or application for military service, or any other category protected under federal or state law; any contract, whether oral or written,
express or implied; any tort; any Claim for equity or other benefits; or any other statutory and/or common law Claim. Notwithstanding the foregoing sentences of this Section 1(b), this Section 1 does not extend to any payments or benefits
receivable, or obligations incurred or specified, under paragraph 4(b) of the Agreement. 
 (c) Acknowledgment of
Release: I acknowledge and agree that I am releasing all legally waivable rights to sue or obtain equitable, remedial or punitive relief from any or all Company Releasees of any kind whatsoever, including, without limitation, reinstatement, back
pay, front pay, attorneys’ fees and any form of injunctive relief. 

 (d) Effect of Release: I understand and intend that this Section 1 constitutes a
general release of all Claims and that no reference therein to a specific form of Claim, statute or type of relief is intended to limit the scope of such general release and waiver. 

(e) Release of Unknown Claims: I understand and intend that this Section 1 releases unknown claims and that I are waiving
statutory protection against a release of unknown claims. 
 (f) Claims That Cannot Be Released By Private Agreement:
This release does not include any claim which, as a matter of law, cannot be released by private agreement. Nor does this release prohibit or bar me from providing truthful testimony in any legal proceeding or from cooperating with, or making
truthful disclosures to, any governmental agency. Notwithstanding the foregoing, with respect to any claim that cannot be released by private agreement, I agree to release and waive my right (if any) to any monetary damages or other recovery as to
such claims, including any claims brought on my behalf, either individually or as part of a collective action, by any governmental agency or other third party. 
 2. Waiver of Rights and Claims Under the Age Discrimination in Employment Act of 1967: I acknowledge that since I am 40 years of age or older, I have being informed that I have or may have
specific rights and/or claims under the Age Discrimination in Employment Act of 1967 (ADEA) and I agree that: (a) in consideration for the Severance Benefits, which I am not otherwise entitled to receive, I specifically and voluntarily waive
such rights and/or claims under the ADEA I might have against the Company Releasees to the extent such rights and/or claims arose prior to the date this General Release was executed; (b) I understand that rights or claims under the ADEA which
may arise after the date this General Release is executed are not waived by me; (c) I am advised to consider the terms of this General Release carefully and consult with or seek advice from an attorney of my choice or any other person of my
choosing prior to executing this General Release; (d) I have forty-five (45) days to review this General Release and consider its terms before signing it (this 45-day review period will rate be affected or extended by any revisions that
might be made to this General Release); and (e) I have carefully read and fully understand all of the provisions of this General Release, and I knowingly and voluntarily agree to all of the terms set forth in this General Release. 

I further acknowledge that within the 7-day period following my execution of this General Release (the “Revocation
Period”) I shall have the unilateral right to revoke this General Release, and that the Company’s obligations hereunder shall become effective only upon the expiration of the Revocation Period without my revocation hereof. I understand
that in order to be effective, notice of my revocation of this General Release must be received by the Company on or before the last day of the Revocation Period. This General Release shall not be effective until the Revocation Period has expired.
Nothing in this General Release prevents or precludes me from challenging or seeking a determination in good faith of the validity of this waiver under the ADEA, nor does it impose any condition precedent, penalties or costs for doing so, unless
specifically authorized by federal law. 
 3. Representations and Covenants Regarding Actions: I represent, warrant and
covenant to each of the Company Releasees that at no time prior to or contemporaneous with my execution of this General Release have I filed or caused or knowingly permitted the filing or maintenance, in any state, federal or foreign court, or
before any local, state, federal or foreign administrative agency or other tribunal, any Claim, which I may now have or have ever had against the Company Releasees which is based in whole or in part on any matter referred to in Section 1 above.
Subject to Section 1(f) above, and to the extent permitted by law, I ame prohibited from filing or maintaining, or causing or knowingly permitting the filing or maintaining, of any Claim. 

4. Accord and Satisfaction: The Severance Benefits shall be complete and unconditional payment, settlement, accord and/or satisfaction with
respect to all obligations and liabilities of the Company Releasees 

  
 2 

 
to me, including, without limitation, any matter set forth in Section 1, all claims for back wages, salary, vacation pay, draws, incentive pay, bonuses, stock and stock options, commissions,
severance pay, reimbursement of expenses, any and all other forms of compensation or benefits, attorney’s fees, or other costs or sums. 

5. Company Files, Documents and Other Property: I agree that as of the date hereof, I have returned to the Company all Company property and
materials, including but not limited to, (if applicable) personal computers, laptops, fax machines, scanners, copiers, cellular phones, Company credit cards and telephone charge cards, manuals, building keys and passes, courtesy parking passes,
diskettes, intangible information stored on diskettes, software programs and data compiled with the use of those programs, software passwords or codes, tangible copies of trade secrets and confidential information, sales forecasts, names and
addresses of Company customers and potential customers, customer lists, customer contacts, sales information, sales forecasts, memoranda, sales brochures, business or marketing plans, reports, projections, and any and all other information or
property previously or currently held or used by me that is or was related to my employment with the Company (“Company Property”). I agree that in the event that I discover any other Company Property in my possession after the date of this
General Release I will immediately return such materials to the Company. 
 6. Future Conduct: 

(a) Nondisparagement: I agree not to, directly or indirectly, make or solicit or encourage others to make or solicit disparaging,
critical or otherwise detrimental comments to any person or entity concerning the Company Releasees; the products, services or programs provided or to be provided by the Company Releasees; the business affairs, operation, management or the financial
condition of the Company Releasees; or the circumstances surrounding my employment and/or separation of employment from the Company. 
 (b) Confidentiality of this General Release: I agree that I shall not disclose, divulge or publish, directly or indirectly, any information regarding the substance, terms or existence of the
Agreement or this General Release and/or any discussion or negotiations relating to the Agreement or this General Release, to any person or organization other than my immediate family and accountants or attorneys when such disclosure is necessary
for the accountants or attorneys to render professional services. Prior to any such disclosure that I may make, I shall secure from my attorney or accountant their agreement to maintain the confidentiality of such matters. Notwithstanding anything
to the contrary, this Section 6(b) shall not apply to information related to the tax treatment or the tax structure of the transactions contemplated herein. For this purpose, “tax structure” is limited to any facts relevant to the
U.S. federal income tax treatment of the transaction and does not include information relating to the identity of the parties. 

(c) Non-Solicitation, IP Assignment, Non-Disclosure and Stock Option Agreements: I expressly acknowledge and reaffirm my
understanding of and obligations under the terms of the Agreement, any Stock Option Agreements between me and the Company, and those certain agreements that contain Indemnity, Non-Compete, Non-Solicitation, Intellectual Property Assignment and
Non-Disclosure provisions (collectively, the “Employee Agreements”).  
 7. Further Acknowledgements, Representations and
Governing Law: 
 (a) Nothing herein shall be deemed or construed to represent an admission by the Company or any other
Company Releasee of any violation of law or other wrongdoing with respect to me. 
 (b) If any provision of this General
Release, or part thereof, is held invalid, void or voidable as against public policy or otherwise, the invalidity shall not affect other provisions, or parts thereof, which may be given effect without the invalid provision or part. To this extent,
the provisions and parts thereof of this 

  
 3 

 
General Release are declared to be severable. Any waiver of any provision of this General Release shall not constitute a waiver of any other provision of this General Release unless expressly so
indicated otherwise. The language of all parts of this General Release shall in all cases be construed according to its fair meaning and not strictly for or against either of the parties. 

(d) This General Release and any claims arising out of this General Release (or any other claims arising out of the relationship between
the parties) shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts; and shall in all respects be interpreted, enforced and governed under the internal and domestic laws of Massachusetts, without
giving effect to the principles of conflicts of laws of such state. Any claims or legal actions by one party against the other shall be commenced and maintained in state or federal court located in Massachusetts, and I hereby submit to the
jurisdiction and venue of any such court. 
 (e) The Company Releasees are intended third-party beneficiaries of this General
Release, and this General Release may be enforced by each of them in accordance with the terms hereof in respect of the rights granted to such Company Releasees hereunder. My heirs or assigns also are intended third-party beneficiaries with respect
to the Severance Benefits and in the event of my death, the Agreement may be enforced by each of them in accordance with the terms of the Agreement in respect of the rights granted to such heirs or assigns therein. Except and to the extent set forth
in the preceding two sentences, this General Release is not intended for the benefit of any person other than the parties, and no such other person shall be deemed to be a third party beneficiary hereof. Without limiting the generality of the
foregoing, I acknowledge that it is not the intention of the Company to establish any policy, procedure, course of dealing or plan of general application for the benefit of or otherwise in respect of any other employee, officer, director or
stockholder, irrespective of any similarity between any contract, agreement, commitment or understanding between the Company and such other employee, officer, director or stockholder, on the one hand, and any contract, agreement, commitment or
understanding between the Company and me, on the other hand, and irrespective of any similarity in facts or circumstances involving such other employee, officer, director or stockholder, on the one hand, and me, on the other hand. 

(f) I may not assign any of my rights or delegate any of my duties under the Agreement or this General Release. The Company’s rights
and the rights of the other Company Releasees shall inure to the benefit of, and be enforceable by, any of the Company’s or other Company Releasees’ respective successors and assigns. The Company may assign all rights and obligations of
the Agreement and this General Release to any successor in interest to the assets of the Company. In the event that the Company is dissolved, all obligations of the Company under the Agreement shall be provided for in accordance with applicable law.

 I REPRESENT THAT I HAVE READ THE FOREGOING GENERAL RELEASE, THAT I FULLY UNDERSTAND THE TERMS AND CONDITIONS OF SUCH GENERAL RELEASE AND THAT
I AM KNOWINGLY AND VOLUNTARILY EXECUTING THE SAME. IN DELIVERING THIS GENERAL RELEASE, I DO NOT RELY ON ANY REPRESENTATION, PROMISE OR INDUCEMENT MADE BY THE COMPANY OR ITS REPRESENTATIVES WITH THE EXCEPTION OF THE CONSIDERATION DESCRIBED IN THIS
GENERAL RELEASE. 
 Accepted and Agreed to: 
  

 
 «Preferred_Name»
«Last_Name» 
 Date:
                                         
                        

  
 4 

 IF YOU DO NOT WISH TO USE THE 45-DAY PERIOD, 

PLEASE CAREFULLY REVIEW AND SIGN THIS DOCUMENT 
 I, «Preferred_Name» «Last_Name», acknowledge that I was informed and understand that I have 45 days within which to consider the attached General Release, have been advised of
my right to consult with an attorney regarding such General Release and have considered carefully every provision of the General Release, and that after having engaged in those actions, I prefer to and have requested that I enter into the General
Release prior to the expiration of the 45 day period. 
  

					
	  
	 		 	  

	Dated:	 		 	«Preferred_Name» «Last_Name»
			
	  
	 		 	  

	Dated:	 		 	Witness:

  
 5

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00181-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00181-of-00352.parquet"}]]