Document:

Form of Transition Service Agreement

 Exhibit 10.2 
  

 TRANSITION SERVICES AGREEMENT 
 by and among 
 VERIZON INFORMATION TECHNOLOGIES LLC. 
 and 
 IDEARC MEDIA CORP. 
  

 TRANSITION SERVICES AGREEMENT 
 Transition Services Agreement (this “Agreement”), dated as of
            , 2006, by and among Verizon Information Technologies LLC (“Supplier”) and Idearc Media Corp. (“SpinCo”). 
 RECITALS 
 AGREEMENT 

NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties agree as follows. 
 ARTICLE I 
 DEFINITIONS

 Capitalized terms used in this Agreement but not defined herein shall have the meanings given them in the Distribution Agreement.
Other capitalized terms, as used herein, have the meanings set forth below or elsewhere in this Agreement. 
 “Accessed
Information” means information in the possession of Supplier or its Affiliates that is accessed by, or otherwise made available to, SpinCo, its employees or contractors in connection with the Transition Services to be provided hereunder
(whether or not such information was intended to be accessed by or made available to SpinCo. 
 “Agreement” has the meaning
set forth in the preamble hereto. 
 “Change” has the meaning set forth in Section 3.2(b) hereto. 
 “Change of Control” means (i) any transaction or series of transactions in which any person or group (within the meaning of
Rule 13d-5 under the Securities Exchange Act and Sections 13(d) and 14(d) of the Securities Exchange Act) that is a direct or indirect “beneficial owner” (as defined in Rule 13d-3 under the Securities Exchange Act), acquires by way of a
stock issuance, stock purchase, tender offer, merger, consolidation or other business combination or otherwise, greater than 50% of the total voting power entitled to vote in the election of directors of SpinCo, (ii) any merger,
consolidation, reorganization or other business combination with a Person in which SpinCo does not survive, (iii) any merger, consolidation, reorganization or other business combination in which SpinCo survives, but the shares of common
stock outstanding of SpinCo or its ultimate controlling Affiliate immediately prior to such merger, consolidation, reorganization or other business combination represent 50% or less of the voting power of SpinCo after such merger, consolidation,
reorganization or other business combination and (iv) any transaction or series of transactions in which assets comprising more than 50% of the total assets of SpinCo and its Subsidiaries (in value) are sold to another Person.

 “Change Request” has the meaning set forth in Section 3.2(b) hereto. 
 “Conforming Change” has the meaning set forth in Section 3.2(a) hereto. 
 “Distribution Agreement” means that distribution agreement dated as of
                    , 2006 by and between Verizon Communications Inc. and [Verizon Directories Disposition Corp.], as amended from time to
time. 
 “Fixed Monthly Service Fee” has the meaning set forth in Section 2.1(a) hereto. 
 “Force Majeure Event” has the meaning set forth in Section 21.14 hereto. 
 “Initial Payment” has the meaning set forth in Section 5.2(a) hereto. 
 “Schedules” has the meaning set forth in Section 2.1 hereof. 
 “Service Fee” has the meaning set forth in Section 2.5 hereto. 
 “Service Modification” has the meaning set forth in Section 3.2(b) hereto. 
 “Single Point of Contact” has the meaning set forth in Section 10.1 hereto. 
 “Special Services” has the meaning set forth in Section 2.3 hereto. 
 “Special Services Fees” has the meaning set forth in Section 2.3 hereto. 
 “Supplier” has the meaning set forth in the preamble hereto. 
 “Supplier License Fees” has the meaning set forth in Section 2.2 hereto. 
 “SpinCo” has the meaning set forth in the preamble hereto. 
 “Third Party Vendor Costs” has the meaning set forth in Section 2.2 hereto. 
 “Transition Service” has the meaning set forth in Section 2.1 hereto. 
 “Unit Based Service Fee” has the meaning set forth in Section 2.1 hereto. 
 “Verizon” means Verizon Communications Inc. and its Affiliates (for the avoidance of doubt, neither SpincCo nor its subsidiaries shall
be deemed to be Affiliates of Verizon Communications Inc.) 
  

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 ARTICLE II 
 TRANSITION SERVICES 
 2.1. Transition Services and Fees. Following the Closing, and subject to
the terms and conditions hereof, Supplier shall arrange for, procure, aggregate and otherwise cause its Affiliates and their employees and agents to provide to SpinCo and its Affiliates for use in the Spinco Business during the term hereof, the
services listed on the schedules (the “Schedules”) attached hereto and made a part hereof (collectively, the “Transition Services” and each service, a “Transition Service”). The Schedules include, for each
Transition Service, (i) a description of the service (or group of related services) to be performed, (ii) significant performance requirements of Supplier or its Affiliates and SpinCo and other special terms and conditions
relating directly to the services to be performed, and (iii) the base service fee or methodology to calculate the base service fee to be paid to Supplier, including monthly fixed payments (a “Fixed Monthly Service Fee”)
or per unit fees or costs (a “Unit Based Service Fee”) as applicable. In the event of a conflict between the express terms and conditions of a Schedule and the terms and conditions of this Agreement (excluding for this purpose the
Schedules), the express terms and conditions of the Schedules will control. 
 2.2. Third Party Vendor Costs. In order to provide the
Transition Services, the parties acknowledge and agree that it may be necessary for Supplier to pay third party suppliers or vendors incremental or other costs and expenses or new costs or expenses incidental to Supplier’s providing transition
support for SpinCo, including without limitation, programming fees, Taxes, maintenance fees, initiation and set up costs and license fees and costs associated with any third party intellectual property (such fees, the “Supplier License
Fees” and collectively with all other amounts referred to in this Section 2.2, the “Third Party Vendor Costs”). Such amounts shall be included in the amounts payable to Supplier pursuant to Article V. 
 2.3. Special Services Fees. SpinCo may request that Supplier or its Affiliates participate in meetings, telephone calls, training or other
consultations beyond what is expressly provided for in the Schedules and which may be (a) necessary for Supplier and its Affiliates or SpinCo to perform their requirements as described in the Schedules, (b) desirable to SpinCo in order to
perform its requirements described in the Schedules or (c) desirable to SpinCo in connection with the usage of the Verizon Proprietary Software (all such services in clauses, the “Special Services”). Supplier and its Affiliates
shall provide reasonable services as requested following the Closing until the end of the term of this Agreement, at the rate of $             per hour (such fees for Special
Services the “Special Services Fees”) 
 In addition to any amounts payable pursuant to the preceding paragraph, SpinCo
shall reimburse the Supplier for all reasonable out-of-pocket travel related costs (which shall 

  

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be incurred in accordance with Supplier’s travel and expense policies) in connection with providing any Special Services hereunder. 
 2.4. Service Fee. Supplier shall administer this Agreement with respect to the delivery of Transition Services. As more fully described in Article
X and subject to specific arrangements set forth in the Schedules, Supplier will coordinate all communications, questions and problem resolution with respect to all Transition Services. SpinCo shall pay Supplier for Unit Based Service Fees, Special
Service Fees, Fixed Monthly Service Fees and Third Party Vendor Costs , as applicable, for each Transition Service as hereinafter described in Article V (collectively, the “Service Fee”). Without limiting the obligation of SpinCo
under Article V, Supplier shall be responsible to pay its Affiliates for any Transition Services or Special Services provided and third party vendors for Third Party Vendor Costs. The Service Fee is exclusive of any Taxes. 
 2.5. Performance by SpinCo. SpinCo agrees to perform in a timely fashion those tasks, and to provide the personnel, facilities and accurate
information, as are expressly set forth in the Schedules. In addition, SpinCo agrees to use commercially reasonable efforts to cooperate with Supplier and its Affiliates, and to perform in a timely fashion, those additional commercially reasonable
tasks directly related to the Transition Services which Supplier may request. 
 ARTICLE III 
 SCOPE OF SERVICES; CHANGES 
 3.1.
General Scope. Transition Services include only services and functions as were provided to support the domestic operations of Verizon Information Services Inc. and its subsidiaries (collectively, “VIS”), as applicable, on the date
immediately prior to the Closing Date, unless the service descriptions on the Schedules specifically indicate otherwise. Unless specifically set forth on the Schedules or specifically allowed or agreed pursuant to the provisions hereof, neither
Supplier nor its Affiliates will provide any additional, modified, general or customized services. 
 3.2. Changes in Scope.

 (a) The parties acknowledge and agree that Supplier and its Affiliates shall initially provide the Transition Services utilizing systems
and databases used to support the domestic operations and business of VIS immediately prior to the Closing Date and will generally adhere to the policies, practices and methodologies used to support the domestic operations and business of VIS
immediately prior to the Closing Date, except for those policies, practices and methodologies that Supplier determines are no longer applicable due to the fact that SpinCo is no longer an affiliate of Verizon. During the term of this Agreement,
Supplier may at any time modify the Transition Services, as necessary or desirable, to allow for continued or conforming use of the then-existing systems and databases and to allow for continued or conforming adherence to the then-existing policies,
practices and 

  

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methodologies, which Supplier or its Affiliates then use to provide similar services to Supplier’s Affiliates (each, a “Conforming Change”),
provided that the Conforming Change complies with applicable Law and Spinco shall not be charged for any additional costs in connection with the implementation of such Conforming Change. Prior to the implementation of a Conforming Change, Supplier
will provide SpinCo with written notice of such change. 
 (b) During the term, in addition to the Conforming Changes, the parties may, in
accordance with the procedures specified in this Article III, (i) mutually agree in writing to modify the terms and conditions relating to any of the Transition Services (a “Service Modification”) or
(ii) mutually agree in writing upon the terms and conditions relating to the provision of services that are in addition to any Transition Services (an “Additional Service”). In the event either of the parties desires a
Service Modification or an Additional Service (in each case, a “Change”), the party requesting the Change shall deliver a written description of the proposed Change (each, a “Change Request”) to the other
party’s Single Point of Contact (as defined in Article X). 
 (c) All Change Requests by either party must be consented to by the other
party’s Single Point of Contact in writing before either party has any obligation with respect to the proposed Change. Either party may decline to consent to any Change Request for any reason in its sole discretion. 
 (d) If a Conforming Change occurs or a Change Request is approved in accordance with this Article III, the definition of Transition Services and The
Schedules will be deemed amended to reflect the implementation of the Conforming Change or Change Request as well as any other terms and conditions agreed upon by the parties in writing. 
 ARTICLE IV 
 INTELLECTUAL PROPERTY; ACCESS TO INFORMATION 
 4.1. Third Party Intellectual Property. SpinCo understands that certain rights and licenses to use third party intellectual property are required
to provide Transition Services, and that, except as specifically contemplated by the Intellectual Property Agreement, SpinCo shall not be entitled to have possession of or use the Company’s or its Subsidiaries’ third party intellectual
property after Closing unless SpinCo or its Affiliates have separate licenses from the third parties. Supplier’s obligations hereunder to provide Transition Services that require third party intellectual property are subject to such third party
granting Supplier a valid and enforceable license (or waiving the requirement to obtain a license) to use its intellectual property for the purposes described in the Agreement. Supplier will use its commercially reasonably efforts (without any
obligation to make any payments except to the extent reimbursed hereunder) to obtain such licenses or waivers, or if such licenses or waivers cannot be obtained, to attempt to provide such Transition Services in a manner that does not cause it or
SpinCo to infringe on such third party’s rights (so long as 

  

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such other manner does not disrupt Supplier’s operations or cause it to incur any cost that will not be reimbursed hereunder). 
 4.2. Confidential Information/Publicity 
 (a) Confidential Information means information that is disclosed or made available by or on behalf of a Party hereto or its Affiliates ( collectively the “Disclosing Party”) to the other Party (together with its directors,
officers, employees and authorized contractors, the “Receiving Party”) in connection with either Party’s performance of its obligations and duties or exercise of its rights pursuant to this Agreement. Confidential Information may be
disclosed in written or other tangible form (including on magnetic media) or by oral, visual or other means. 
 (b) Confidential Information
does not include any information which: 
 (i) prior to, at, or after Receiving Party’s receipt, is published or becomes
otherwise known by or available to the public through no act or omission by Receiving Party in violation hereof or other wrongful act; 
 (ii) is provided to Receiving Party without restriction by a person or entity (other than Disclosing Party) who has a bona fide right to make such information available without restriction; 
 (iii) is independently developed by or on behalf of Receiving Party without use of the Confidential Information of Disclosing Party; or

 (iv) is made available to the Receiving Party pursuant to the terms of other commercial agreements entered into by Verizon,
on the one hand and SpinCo, on the other. 
 For the avoidance of doubt, (X) Accessed Information, (Y) information in any form,
that is received or learned by SpinCo (as a result of the receipt of services hereunder) regarding Verizon’s employees, Verizon’s customers or potential customers, whether in personally identifiable for or not, and (Z) Verizon
“CPNI” (as that term is or may subsequently be defined in the Communications Act of 1934, as amended (the “Act”) shall be deemed to be Supplier Confidential Information. In addition to any restrictions under this Agreement
SpinCo’s access to, and use of Verizon CPNI shall be subject to the requirements and restrictions on use contained in the Act. 
 4.3.
During the term of this Agreement and for a period of three (3) years from the date of its expiration or termination or the expiration or termination of all extensions thereto (and for an indefinite period as to Verizon CPNI),, the Receiving
Party agrees to maintain in strict confidence all Confidential Information. 
  

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 4.4. Receiving Party will use the Confidential Information only for the specific purposes set forth in
the Schedules attached to this Agreement. Receiving Party will not, without obtaining Disclosing Party’s prior written consent, use a Disclosing Party’s Confidential Information for the marketing of services to the Disclosing Party or its
Affiliates, nor will Receiving Party use the Disclosing Party’s Confidential Information in order to contact Disclosing Party’s customers or employees (other than in connection with contractual relationships between the Parties) without
obtaining the Disclosing Party’s prior written consent. The Receiving Party will use, and will take reasonable steps to arrange for other persons authorized to receive the Disclosing Party’s Confidential Information to use, the same degree
of care to protect the Disclosing Party’s Confidential Information as it uses to protect its own confidential information, but in no event less than a reasonable degree of care. Notwithstanding any provision in this agreement to the contrary,
neither Party nor any of its respective Affiliates shall intercept, collect, retain or otherwise use the content of any Confidential Information except as is reasonably necessary to carry out the terms of this Agreement, is otherwise permitted by
this Agreement, or pursuant to a valid order of a judicial or other competent authority. 
 4.5. Except as expressly provided in this
Agreement, a Receiving Party shall not have any rights of use or ownership in the Confidential Information. The Disclosing Party makes no representation and warranty as to accuracy or completeness of any Confidential Information, all of which is
provided on an “as is” basis. Except as expressly provided in this Agreement, all Confidential Information of a Disclosing Party shall remain the property of such Disclosing Party and shall either be returned by the Receiving Party to the
Disclosing Party or destroyed upon request of the Disclosing Party. Upon such request, any abstracts, notes, memoranda or other documents containing any Confidential Information or any description, summary or analysis of any Confidential Information
of the Disclosing Party shall be delivered to the Disclosing Party by the Receiving Party, or at the option of the Receiving Party, destroyed, provided that the Receiving Party provides written certification of such destruction signed by an officer
of the Receiving Party upon written request of Disclosing Party. Notwithstanding any return of Confidential Information, all Confidential Information, including oral Confidential Information, will continue to be subject to the provisions of this
Agreement. Notwithstanding the foregoing, a Receiving Party may retain copies of such Confidential Information in accordance with policies and procedures implemented by such persons in order to comply with applicable laws, regulations or other legal
requirements; provided however that the provisions of this Agreement limiting use and disclosure of Confidential Information shall continue to apply, notwithstanding the expiration of the term of this Agreement, so long as a Receiving Party retains
copies of such Information. 
 4.6. In the event that a Receiving Party is requested or becomes legally compelled (by oral questions,
interrogatories, requests for information or documents, subpoena, investigative demand, or similar process) to disclose any of the Confidential Information, the Receiving Party will promptly provide the Disclosing Party with notice so 

  

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that the Disclosing Party may seek a protective order or other appropriate remedy or waive compliance with the provisions of this Agreement. If, in the
absence of a protective order or other remedy or waiver, the Receiving Party is, in the opinion of its counsel, legally compelled to disclose such Confidential Information to any tribunal or else stand liable for contempt or suffer other censure or
penalty, the Receiving Party will furnish only that portion of the Confidential Information which is legally required to be furnished and will exercise its commercially reasonable efforts to obtain reliable assurance that confidential treatment will
be accorded such Confidential Information. 
 4.7. Each Party acknowledges that any disclosure or misappropriation of the other Party’s
Confidential Information in violation of this Agreement could cause irreparable harm, the amount of which may be extremely difficult to determine, thus potentially making any remedy at law or in damages inadequate. Each Party agrees that money
damages might not be a sufficient remedy for any breach or threatened breach of this Article IV by a Receiving Party, its Affiliates or their respective officers, employees or contractors and that the Disclosing Party shall be entitled, as may be
determined by a court of competent jurisdiction, to specific performance and injunctive or other equitable relief in the event of any such breach or threatened breach, in addition to all other remedies available to the Disclosing Party at law or in
equity. 
 4.8. Except as expressly provided for in this Agreement and the Schedules hereto, the Accessed Information may not be copied,
stored in electronic form or distributed or made available to any persons or parties other than designated SpinCo employees; provided, however, that SpinCo may provide access to the Accessed Information to specific contract employees or consultants
who (a) are identified in a writing delivered to Supplier in advance of such access; (b) have agreed in writing to be bound by all of the use and non-disclosure obligations and restrictions of this agreement; and (c) will be accessing
the Accessed Information through equipment that is under the supervision and control of SpinCo. SpinCo will be liable for any breach of the provisions of this Article IV by its officers, employees or contractors. In the event that SpinCo becomes
aware of an unpermitted third party disclosure of Confidential Information hereunder, SpinCo shall promptly notify Verizon of such disclosure, and cooperate in the response and remediation of the disclosure. SpinCo will at all times comply with the
systems access, security and privacy policies established from time to time by Verizon. SpinCo will adopt an employee code of conduct, in form and substance reasonably satisfactory to Verizon, which includes policies governing the safeguarding and
use of third-party information. 
 4.9. In addition to the foregoing, SpinCo acknowledges that there may be circumstances where in SpinCo or
its employees and authorized contractors are provided with the technical ability to access information in or functions of systems or databases of Supplier, but which Supplier has not agreed to permit SpinCo to in fact access to execute. Accordingly,
where Supplier has instructed SpinCo as to the appropriate scope of access to information in Supplier systems and databases, or the appropriate scope of functions which 

  

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SpinCo may execute, SpinCo acknowledges that it would be a material breach of this Agreement for SpinCo, its employees or contractors to either access
information or to execute functions in excess of the permission granted by Supplier. Supplier further reserves the right to implement additional logical or technical restrictions, or segregation of databases, systems or functions, as it deems
necessary to meet legal, regulatory or contractual obligations of Supplier, or to adhere to then-current corporate policies, provided however, that Supplier’s actions under this provision shall not affect Supplier’s obligations to deliver
service as otherwise specified in this Agreement. 
 ARTICLE V 
 PAYMENT FOR TRANSITION SERVICES 
 5.1. Service for First Partial Month and
First Full Month and Payment. 
 (a) Within thirty (30) calendar days after the end of the first full calendar month of the term of
this Agreement, each full month of the term thereafter and any partial month thereafter, Supplier shall invoice SpinCo in arrears for (i) the aggregate Unit Based Service Fees, Special Service Fees, the Fixed Monthly Service Fees
and Third Party Vendor Costs covering all Transition Services provided in the immediately preceding calendar month, or a pro-rata portion of such fees for any partial month and (ii) any Taxes arising from or relating to such payments.
SpinCo shall pay each such invoice, less any amounts disputed in writing, within fifteen (15) business days of receipt. 
 (b) If SpinCo
in good faith disputes owing any amount stated on an invoice, it shall notify Supplier in writing stating the amount of the dispute and giving the reasons for the dispute. The dispute shall be resolved pursuant to the provisions of Article XVIII
below. 
 (c) All payments by SpinCo under this Agreement shall be in U.S. dollars by wire transfer of immediately available funds to
Supplier’s designated account. Any terms or conditions contained in Supplier’s invoices that are inconsistent with or supplemental to this Agreement are null and void. 
 5.2. Invoices. All invoices for amounts due under this Agreement on which Taxes would be due shall indicate the jurisdiction of taxation for such
Tax. In addition, with each invoice, Supplier shall provide SpinCo a reasonably detailed breakdown of the Third Party Vendor Costs and other charges included on such invoice, provided that Supplier received such a breakdown from such third
parties. 
 5.3. Late Payment. All amounts due Supplier under this Agreement that are not paid within 30 calendar days of their due
date (other than any amount which is properly disputed) shall bear interest at the Applicable Rate from the due date until paid. 
  

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 5.4. Surviving Obligations. Upon early termination of this Agreement, SpinCo shall be responsible
for paying amounts due or owing to Supplier up to the effective date of such termination. SpinCo’s obligation to reimburse Supplier for any Third Party Vendor Costs paid by Supplier which may not be cancelled without penalty, and attributable
to the applicable term for the provision of each of the Transition Services under this Agreement, shall survive such termination. To the extent any licenses or rights to Third Party Intellectual Property for which Supplier paid Supplier License Fees
are assignable upon any termination or expiration of this Agreement, Supplier and its Affiliates shall, upon request, assign such licenses or rights to SpinCo or its designated Affiliate. 
 ARTICLE VI 
 SERVICE LEVEL COMMITMENTS 
 6.1. General. Supplier and its Affiliates shall devote such time, effort and resources to the performance of Transition Services, as they deem
necessary in the exercise of their reasonable discretion to provide the Transition Services specified in the Schedules. Supplier and its Affiliates will perform the Transition Services (i) in compliance with applicable Law and
(ii) with the same overall standards of quality, efficiency and timeliness as such services are then being provided by Supplier’s Affiliates to other Affiliates. 
 ARTICLE VII 
 PERSONNEL AND SYSTEMS 
 PROVIDING TRANSITION SERVICES 
 7.1.
Personnel. Supplier and its Affiliates shall have the sole and exclusive responsibility for selecting and managing their personnel who provide Transition Services and shall supervise them in connection with the performance of Transition
Services. Such personnel shall be qualified, in the reasonable opinion of Supplier, for the tasks to which they are assigned. Supplier or its Affiliates shall pay and be responsible for all wages, salary or other compensation, taxes, insurance and,
except as expressly specified herein or in any Schedule or separate agreement, other costs and expenses with respect to such personnel. 
 7.2. Intellectual Property, Equipment and Systems. Supplier and its Affiliates shall have the sole and exclusive responsibility and discretion to select and provide the Intellectual Property, equipment and systems necessary to
deliver the Transition Services, provided, however, that the foregoing shall not affect the Supplier’s obligation to comply with any specified service level and the other terms and conditions of this Agreement. 
  

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 ARTICLE VIII 
 NON-SOLICITATION OF EMPLOYEES 
 8.1. No Solicitation by SpinCo. During the term and for a
period of one year from the termination of this Agreement, neither SpinCo nor any of its Affiliates shall, without the prior written approval of Supplier, directly or indirectly, solicit any employees of Supplier or any of its Affiliates (other than
employees of SpinCo or its Subsidiaries) who are engaged in or were engaged in providing Transition Services during the term of this Agreement, to terminate their relationship with Supplier or any of its Affiliates. The foregoing shall not apply to
individuals hired as a result of a general solicitation (such as a newspaper, radio or television advertisement) not directed specifically to employees of Supplier or its Affiliates. 
 8.2. No Solicitation by Supplier. During the term and for a period of one year from the termination of this Agreement, neither Supplier nor any of
its Affiliates shall, without the prior written approval of SpinCo, directly or indirectly, solicit any employees of SpinCo or any of its Affiliates who are engaged in, or were engaged in, receiving Transition Services during the term of this
Agreement, to terminate their relationship with SpinCo or any of its Affiliates. The foregoing shall not apply to individuals hired as a result of a general solicitation (such as a newspaper, radio or television advertisement) not directed
specifically to employees of SpinCo or its Affiliates. 
 ARTICLE IX 
 EMPLOYMENT OF CONTRACTORS OR THIRD PARTIES 
 9.1. Subcontractors. To the
extent that Supplier or any of its Affiliates determines that it is desirable for any reason in their sole discretion, Supplier may contract with reasonably qualified third parties to provide any or all Transition Services to SpinCo for the
remainder of the term. No third party shall be provided access to any Confidential Information of the Surviving Corporation or any of its Affiliates unless they are bound by non-disclosure obligations at least as restrictive as those that apply to
disclosure of Supplier’s confidential information. 
 9.2. Subcontractor Payments. Supplier shall remain fully responsible for
its performance of this Agreement in accordance with its terms, including any obligations it performs through third parties, and Supplier shall be solely responsible for all payments due to third parties; provided, that SpinCo shall be solely
responsible for payments due to third parties to the extent that SpinCo has engaged or contracted with such third party. Notwithstanding anything to the contrary, amounts due from Supplier and its Affiliates to their subcontractors shall not be
included in the Third Party Vendor costs to the extent such amounts are for services that are duplicative of services for which Supplier is charging a Service Fee. 
  

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 ARTICLE X 
 SINGLE POINT OF CONTACT 
 10.1. Single Point of Contact. SpinCo and Supplier shall each
appoint a person who shall receive all communications and coordinate responses to questions and concerns on behalf of their respective parties and their Affiliates with respect to this Agreement or the Transition Services, including billing and
operational matters (“Single Point of Contact”). 
 ARTICLE XI 
 POLICIES, PROCEDURES AND TRAINING 
 11.1. Policies and Procedures. Supplier and its Affiliates agree to follow and abide by all commercially reasonable policies and procedures provided by SpinCo or its Affiliates from time to time in connection with the provision of
Transition Services with respect to access to SpinCo’s or its Affiliates’ systems or premises, to the extent that such policies and procedures do not conflict with the requirements of any Schedule hereto. SpinCo and its Affiliates agree to
follow and abide by all commercially reasonable policies and procedures provided by Supplier from time to time in connection with the provision of Transition Services with respect to (i) provision by SpinCo of data to Supplier or its
Affiliates, (ii) SpinCo’s access to or use of any Supplier or Affiliate computer support systems and (iii) plant work and right of access rules as further described in Article XIX, all to the extent that such policies
and procedures do not conflict with the requirements of any schedule hereto, it being understood that the policies applicable to VIS as of the Closing Date shall be deemed to be commercially reasonable. 
 11.2. No Warranty. The parties acknowledge and agree that Supplier and its Affiliates are not generally in the business of providing commercial
transition services, and accordingly, neither Supplier nor any of its Affiliates makes any representation or warranty that any policies, procedures or training materials shall be complete, accurate or suitable for SpinCo’s purposes, nor shall
Supplier be required to revise such policies, procedures or training materials for any reason. 
 ARTICLE XII 
 TERM 
 12.1. Term. This
Agreement shall become effective as of the date first written above and shall expire upon the earlier of: (i) the date that a termination pursuant to Section 13.1 becomes effective and (ii) the fifteen (15) month
anniversary of the Closing Date; 

  

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provided however, that from and after January 1, 2008, the Services to be provided hereunder, notwithstanding anything to the contrary in any Schedules,
shall be limited to (A) consulting in connection with SpinCo’s conversion activities, (A) the provision of final data extracts and (C) processing of, and accounting for, transactions that occurred prior to January 1, 2008.

 ARTICLE XIII 
 TERMINATION 
 13.1. Termination of Agreement. 
 (a) Supplier may terminate this Agreement at any time: (i) for non-payment after providing at least thirty (30) days’ prior written
notice to SpinCo and a reasonable opportunity to cure or (ii) after a Change of Control. 
 (b) Either party may terminate this
Agreement effective at the end of any calendar month for a material breach after providing the other party at least thirty (30) days prior written notice and a reasonable opportunity to cure, provided such termination shall be limited to only
those Transition Services to which the material breach relates. 
 13.2. Termination of Services. 
 (a) SpinCo may terminate any Transition Service after the Closing upon thirty (30) days prior written notice; provided that (i) SpinCo may not
terminate a Transition Service that is linked to one or more Transition Services unless SpinCo terminates all such linked services and (ii) the termination date may be extended by Supplier for up to an additional thirty (30) days if
Supplier determines such extension is reasonably required for an orderly wind-down of the Transition Service and delivery of any final data extracts. 
 13.3. Survival. The following provisions will survive any expiration or termination of this Agreement with respect to any or all of the Transition Services: Article II (“Transition Services”),
Article IV (“Intellectual Property”), Article V (“Payment For Transition Services”), Article IX (“Non-Solicitation of Employees”), Article XIV (“Limitation on Liabilities”), Article
XV (“Indemnification”), Article XVII (“Records; Access”), Article XVIII (“Dispute Resolution”), Article XXI (“Miscellaneous”) and this Article XIII (“Termination”).

 ARTICLE XIV 
 LIMITATION ON LIABILITIES 
 14.1. Limitation on Liabilities. Except as otherwise provided in Sections 15.1 and 15.2,
the liability of Supplier and its Affiliates on the one hand, and of SpinCo or its 

  

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Affiliates on the other hand, arising out of or relating to this Agreement, including without limitation on account of performance or nonperformance of
obligations hereunder, regardless of the form of the cause of action, whether in contract, tort (including without limitation gross negligence), statute or otherwise, shall in no event exceed: (i) with respect to Supplier’s
liability, the sum of the amounts paid and payable to Supplier (excluding Third Party Vendor Costs) under this Agreement at the time the liability arises under this Agreement and (ii) with respect to SpinCo’s liability, the sum of
the amounts paid and payable to Supplier at the time the liability arises under this Agreement. 
 14.2. No Warranties; No Special
Damages. OTHER THAN AS DESCRIBED IN ARTICLE VI OR AS OTHERWISE EXPRESSLY STATED HEREIN, SUPPLIER AND ITS AFFILIATES MAKE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE TRANSITION SERVICES, INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SUBJECT TO THE INDEMNIFICATION OBLIGATIONS OF THE PARTIES IN SECTIONS 15.1 AND 15.2, IN NO EVENT SHALL ANY PARTY OR ANY OF THEIR AFFILIATES BE LIABLE HEREUNDER FOR ANY
INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND ARISING FROM THE BREACH OF THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS OR BUSINESS INTERRUPTION.  
 ARTICLE XV 
 INDEMNIFICATION

 15.1. Indemnification by SpinCo. SpinCo, shall, indemnify and hold harmless Supplier and its Affiliates from and against any
expense, claim, loss, damage, fine or penalty (including court costs and reasonable attorney’s fees) (“Losses”) suffered or incurred by Supplier or its Affiliates in connection with any third party claims against Supplier or
its Affiliates arising from or relating to this Agreement, it being agreed that (i) the limitations set forth in Section 14.1 shall not apply to any claim for indemnification under this Section 15.1 and (ii) the
obligations set forth in this Section 15.1 shall not apply with respect to any claimed Loss to the extent such Loss is determined finally in any arbitration proceeding to have been caused by Supplier’s or its Affiliates’ breach of
this Agreement. 
 15.2. Indemnification by Supplier. Supplier shall indemnify and hold harmless SpinCo, from and against any Losses
suffered or incurred by SpinCo in connection with any third party claims against SpinCo or its Affiliates, arising from or relating to a breach by Supplier or its Affiliates of this Agreement, provided that such obligation shall be subject to
the limitations set forth in Section 14.1 except in the event that such acts or omissions are determined finally in any arbitration proceeding to have been caused by Supplier’s or its Affiliates’ gross negligence or willful
misconduct, in which case Supplier’s indemnification obligations shall not be subject to such limitations. 
  

 14 

 15.3. Tax Indemnification. SpinCo shall also indemnify and hold harmless Supplier and its
Affiliates from and against any Tax owed to any of them under Article XVI (including any Tax that is the subject of an exemption certificate which exemption is determined to have been inapplicable in whole or in part), plus any costs or expenses
(including reasonable attorneys’ fees) suffered or incurred by Supplier or any Affiliate in defending itself against a claim for such Taxes. 
 ARTICLE XVI 
 TAXES 
 16.1. Taxes. SpinCo shall pay Supplier or its Affiliates for any Tax (except Income Taxes) levied upon any Transition Service or on Supplier or an Affiliate with respect to any Transition Service;
provided, however, to the extent Tax is not collected and remitted by Supplier or its Affiliates, SpinCo may remit such Tax directly to the appropriate Governmental Authority. If SpinCo determines that any Transition Service is exempt from a
Tax, SpinCo shall provide Supplier with a properly completed and timely exemption certificate for each jurisdiction for which SpinCo is claiming an exemption before Supplier may exclude the respective Tax from the amounts charged SpinCo. Supplier
will invoice SpinCo for applicable Taxes with respect to the Transition Services in the manner provided in Article V. If SpinCo disputes any invoice for Taxes owing in good faith, it shall immediately notify Supplier in writing, giving the reasons
for the dispute. SpinCo shall be responsible for and will reimburse Supplier for any costs and expenses incurred by Supplier in contesting those Taxes disputed by SpinCo before the appropriate Governmental Authority. Any amount due under this
paragraph, which is not paid within thirty (30) calendar days that is not subject to a good faith dispute, shall bear interest at the Applicable Rate until paid. 
 ARTICLE XVII 
 RECORDS; ACCESS 
 17.1. Records. Supplier and its Affiliates shall maintain records with respect to the Transition Services that are in a form and contain a level
of detail similar to records, if any, that are maintained in providing similar services for Supplier’s Affiliates for a period of the longer of one (1) year after the termination of this Agreement or the applicable period for maintaining
such records set forth in the Verizon Record Retention Policy in effect as of the Closing Date (currently located at eweb.verizon.com/bpage/cps/cps130.pdf) and as amended from time to time by Verizon, or such longer period as required by applicable
Law. During the period in which Supplier is required to maintain such records, upon prior written request to Supplier, SpinCo shall have access to such records during normal business hours of Supplier or its applicable Affiliate at the place where
such records are normally maintained. 
  

 15 

 17.2. Access to Books, Records, Personnel. During the term of this Agreement and for a period of
one year thereafter, Supplier and its Affiliates shall permit SpinCo and its employees, auditors and other representatives to have reasonable access, during normal business hours and upon reasonable advance notice, to books and records and
appropriate personnel of Supplier and its Affiliates, including, without limitation, the Sarbanes-Oxley (“SOX”) Program Office of Supplier and its Affiliates and the records and work papers maintained by such office, to the extent such
access is reasonably requested by SpinCo in order to permit the evaluation of internal controls, processes and systems in connection with the provision of the Transition Services for purposes of compliance with the Sarbanes-Oxley Act of 2002. The
access provided SpinCo shall include copies of SOX documentation, work papers and audit reports; interviews of personnel; and independent evaluation of controls of the Supplier and its Affiliates by SpinCo, its auditors and its representatives
through a reasonable level of observation and testing, including any controls deemed significant to SpinCo but not documented and tested within the scope of the SOX s404 Program of the Supplier and its Affiliates, provided that such observation and
testing does not disturb the normal operations of the Supplier and its Affiliates and is conducted during normal business hours or at such other time as reasonably agreed by the Supplier and SpinCo. 
 17.3. Systems Audits, Logs. At Suppliers request, SpinCo agrees to: (a) maintain logs of activity of its employees and contractors with
respect to any Supplier systems or databases; and (b) allow Supplier to audit SpinCo usage by employees and contractors with respect to such systems and databases. 
 ARTICLE XVIII 
 DISPUTE RESOLUTION 
 18.1. General. Except with respect to injunctive relief described below, any controversy or claim arising out of or relating to this Agreement, or
the breach thereof, which shall not include any challenge or dispute as to the rate for any Transition Service payable under Article II, shall attempt to be settled first, by good faith efforts of the parties to reach mutual agreement, and second,
if mutual agreement is not reached to resolve the dispute, by final, binding arbitration as set out below. 
 18.2. Initiation. A
party that wishes to initiate the dispute resolution process shall send written notice to the other party with a summary of the controversy and a request to initiate these dispute resolution procedures. Each party shall appoint a knowledgeable,
responsible representative who has the authority to settle the dispute, to meet and to negotiate in good faith to resolve the dispute. The discussions shall be left to the discretion of the representatives who may utilize other alternative dispute
resolution procedures such as mediation to assist in the negotiations. Discussions and correspondence among the representatives for purposes of these negotiations (i) shall be treated as Confidential 

  

 16 

 
Information under the Non-Disclosure Agreement developed for purposes of settlement, (ii) shall be exempt from discovery and production and
(iii) shall not be admissible in the arbitration described above or in any lawsuit pursuant to Rule 408 of the Federal Rules of Evidence. Documents identified in or provided with such communications, which are not prepared for purposes
of the negotiations, are not so exempted and may, if otherwise admissible, be admitted in evidence in the arbitration or lawsuit. The parties agree to pursue resolution under this subsection for a minimum of thirty (30) calendar days before
requesting arbitration. 
 18.3. Arbitration Request. If the dispute is not resolved under the preceding subsection within thirty
(30) days of the initial written notice, either party may demand arbitration by sending written notice to the other party. The parties shall promptly submit the dispute to the American Arbitration Association for resolution by a single neutral
arbitrator acceptable to both parties, as selected under the rules of the American Arbitration Association. The dispute shall then be administered according to the American Arbitration Association’s Commercial Arbitration Rules, with the
following modifications: (i) the arbitration shall be held in a location mutually acceptable to the parties, and, if the parties do not agree, the location shall be New York City, New York; (ii) the arbitrator shall be
licensed to practice law; (iii) the arbitrator shall conduct the arbitration as if it were a bench trial and shall use, apply and enforce the Federal Rules of Evidence and Federal Rules of Civil Procedure; (iv) except for
breaches related to Confidential Information, the arbitrator shall have no power or authority to make any award that provides for consequential, punitive or exemplary damages or extend the term hereof; (v) the arbitrator shall control
the scheduling so that the hearing is completed no later than thirty (30) days after the date of the demand for arbitration; and (vi) the arbitrator’s decision shall be given within five (5) days thereafter in summary form
that states the award, without written decision, which decision shall follow the plain meaning of this Agreement, and in the event of any ambiguity, the intent of the parties. Judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction over the parties. Each party to the dispute shall bear its own expenses arising out of the arbitration, except that the parties shall share the expenses of the facilities to conduct the arbitration and the fees of the
arbitrator equally. 
 18.4. Injunctive Relief. The foregoing notwithstanding, each party shall have the right to seek injunctive
relief in an applicable court of law or equity to preserve the status quo pending resolution of the dispute and enforce any decision relating to the resolution of the dispute. 
 ARTICLE XIX 
 PLANT WORK RULES AND RIGHT OF ACCESS 
 19.1. Compliance. Subject to any policies and procedures provided as set forth in Articles IV and XI above, the employees, subcontractors and
agents of the parties, while 

  

 17 

 
on the premises of the other, shall comply with all plant rules, regulations and reasonable standards for security. 
 19.2. Access to Facilities. Each party shall permit reasonable access commensurate with the requirements of the tasks to be performed during
normal working hours to its facilities that are used in connection with the performance of Transition Services. No charge shall be made for such visits. Reasonable prior notice shall be given when access is required. 
 19.3. Computer Matters. Subject to any policies and procedures provided as set forth in Articles IV and XI above, to the extent that the
Transition Services include a party’s access to computer support systems or electronic data storage systems of the other party or its Affiliates, whether on-site or through remote facilities, the accessing party shall use such computer support
systems solely for the purpose of providing or receiving Transition Services. An accessing party or its Affiliates shall not access or attempt to access any computer system, electronic file, software or other electronic services other than those
specifically required to accomplish or receive the Transition Services required under this Agreement. Under no circumstances shall either party’s personnel access any networks or facilities of the other party for the purpose of accessing other
external networks, nor shall any such capabilities for such access be published or made known via any medium, as for example and not by way of limitation, posting on bulletin boards or E-mail. Any such use or publication shall be a material breach
of this Agreement. Neither party shall use back doors, data capture routines, games, viruses, worms or Trojan horses, and any intentional introduction of such into the other party’s data networks shall be deemed a material breach of this
Agreement. The party receiving access shall limit such access to those of its employees whom the other party has authorized in writing to have such access in connection with this Agreement or the applicable Transition Service, and shall strictly
follow all security rules and procedures for use of the providing party’s electronic resources. All user identification numbers and passwords and any information obtained as a result of access to and use of a party’s computer and
electronic data storage systems shall be deemed to be, and shall be treated as, Confidential Information under applicable provisions of Article IV. Each party agrees to cooperate with the other in the investigation of any apparent unauthorized
access to a party’s computer or electronic data storage systems. Moreover, with respect to any access to or use of Supplier systems or databases, by SpinCo, SpinCo agree to abide by Supplier’s then-current data security practices or
requirements applicable to such access. 
 ARTICLE XX 
 INSURANCE 
 20.1. Coverage. During the term of this Agreement, each party shall obtain and
maintain the following insurance: (i) Commercial General Liability, including coverage for (a) premises/operations, (b) independent contractors, (c) products/completed operations,
(d) personal and advertising injury, (e) contractual liability and (f) explosion, collapse and 

  

 18 

 
underground hazards, with combined single limit of not less than $5,000,000.00 each occurrence or its equivalent; (ii) Worker’s Compensation
in amounts required by applicable law and Employer’s Liability with a limit of at least $1,000,000.00 each accident; and (iii) Automobile Liability including coverage for owned/leased, non-owned or hired automobiles with combined
single limit of not less than $1,000,000.00 each accident. 
 20.2. Self-insurance. Without limiting the required coverage amounts set
forth in Section 20.1, all parties expressly acknowledge that a party shall be deemed to be in compliance with the provisions of this Section 20.2 if it maintains an approved self-insurance program providing for retention of up to
$1,000,000.00. If either party provides any of the foregoing coverage on a claims made basis, such policy or policies shall be for at least a three (3) year extended reporting or discovery period. 
 20.3. Rating. Unless otherwise agreed, all insurance policies shall be obtained and maintained with companies rated A or better by Best’s Key
Rating Guide, and each party shall, upon request, provide the other party with an insurance certificate confirming compliance with the requirements of this Section 20.3. 
 20.4. Subrogation. The parties shall each obtain from the insurance companies providing the coverage required by this Agreement, the permission of
such insurers to allow such party to waive all rights of subrogation and such party does hereby waive all rights of said insurance companies to subrogation against the other party, its affiliates, subsidiaries, assignees, officers, directors
and employees. 
 20.5. Indemnification. In the event any party fails to maintain the required insurance coverage and a claim is made
or suffered, such party shall indemnify and hold harmless the other parties from any and all claims for which the required insurance would have provided coverage. 
 ARTICLE XXI 
 MISCELLANEOUS 
 21.1. Notices. All notices and other communications required or permitted hereunder shall be in writing and, unless otherwise provided in
this Agreement, will be deemed to have been given when delivered in person or dispatched by electronic facsimile transfer (confirmed in writing by certified mail, concurrently dispatched) or one Business Day after having been dispatched for next-day
delivery by a nationally recognized overnight courier service to the appropriate party at the address specified on Schedule 21.1 or to such other address or addresses as such party may from time to time designate by like notice. 
 21.2. Assignment; Exclusivity. SpinCo and its Affiliates shall not assign any of their rights or obligations under this Agreement (by assignment,
operation of law, merger or otherwise) without the prior written consent of Supplier, which may be withheld in its sole 

  

 19 

 
discretion, and any such prohibited assignment shall be null and void; provided, however, that (i) SpinCo and their Affiliates may, without the
consent of Supplier, collaterally assign, in whole or in part, any of their rights hereunder as security to one or more lenders; provided that such lenders agree to the terms and conditions of this Agreement. The Supplier may assign any of
its rights and obligations to an Affiliate or Affiliates of Supplier without the consent of SpinCo. This Agreement shall be binding on, and inure to the benefit of, the parties hereto and their respective permitted successors and assigns. The
Transition Services shall be used by SpinCo and its Affiliates solely for the operation of the Spinco Business. 
 21.3. Amendments.
This Agreement may be amended or modified only by a subsequent writing signed by authorized representatives of all parties. 
 21.4.
Headings/Captions. The headings and captions set forth in this Agreement are for convenience only and shall not be considered as part of this Agreement nor as in any way limiting or amplifying the terms and provisions hereof. 
 21.5. Entire Agreement. This Agreement (together with the Schedules hereto) supersede and revoke any prior discussions and representations, other
agreements, term sheets, commitments, arrangements or understandings of any sort whatsoever, whether written or oral, that may have been made or entered into by the parties relating to the matters contemplated hereby. 
 21.6. Waiver. Except as otherwise expressly provided in this Agreement, neither the failure nor any delay on the part of any party to exercise any
right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise or waiver of any such right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power
or privilege available to each party at law or in equity. 
 21.7. Counterparts. This Agreement may be executed in one or more
counterparts, any or all of which shall constitute one and the same instrument. 
 21.8. Governing Law. This Agreement shall be
governed by and construed in accordance with the laws of the State of New York (except that no effect shall be given to any conflicts of law principles of the State of New York that would require the application of the laws of any other
jurisdiction). The parties irrevocably submit to the exclusive jurisdiction of any New York State Court or any Federal Court located in the borough of Manhattan in the City of New York for purposes of any suit, action or other proceeding to enforce
any arbitration award under Article XVIII and to obtain relief to protect the status quo pending the completion of arbitration proceedings arising out of this Agreement. The parties agree that service of process, summons or notice or document by
U.S. registered mail to such party’s respective address set forth in Section 21.1 shall be effective service of process for any action, suit or proceeding in New York with respect to any matters to which it has submitted to jurisdiction as
set forth above in the immediately preceding sentence. 

  

 20 

 
THE PARTIES HERETO IRREVOCABLY AND UNCONDITIONALLY WAIVE TRIAL BY JURY IN ANY LEGAL ACTION OR PROCEEDING RELATING TO THIS AGREEMENT OR ANY OTHER AGREEMENT
ENTERED INTO IN CONNECTION THEREWITH AND FOR ANY COUNTERCLAIM WITH RESPECT THERETO. In the event of any breach of the provisions of this Agreement, the non-breaching party shall be entitled to equitable relief, including in the form of
injunctions and orders for specific performance, where the applicable legal standards for such relief in such courts are met, in addition to all other remedies available to the non-breaching party with respect thereto at law or in equity.

 21.9. Further Assurances. From time to time after the Closing Date, as and when requested by one of the parties, the other party
will use its commercially reasonable efforts to execute and deliver, or cause to be executed and delivered, all such documents and instruments as may be reasonably necessary or appropriate, in the reasonable opinion of counsel for Supplier and
SpinCo, to provide or receive the services or perform the obligations contemplated by this Agreement. 
 21.10. Severability. If any
provision of this Agreement is determined to be invalid, illegal or unenforceable by any Governmental Authority, the remaining provisions of this Agreement to the extent permitted by law shall remain in full force and effect provided that the
essential terms and conditions of this Agreement for both parties remain valid, binding and enforceable and provided that the economic and legal substance of the transactions contemplated is not affected in any manner materially adverse to any
party. In the event of any such determination, the parties agree to negotiate in good faith to modify this Agreement to fulfill, as closely as possible, the original intents and purposes hereof. To the extent permitted by Law, the parties hereby to
the same extent waive any provision of Law that renders any provision hereof prohibited or unenforceable in any respect. 
 21.11. No
Third Party Beneficiary. Nothing herein expressed or implied is intended to confer upon any Person, other than the parties and their respective permitted assignees, any right, obligations or liabilities under or by reason of this Agreement;
provided however, that notwithstanding the foregoing, each subsidiary of SpinCo which engages in the Business in whole or in part is an intended third party beneficiary. 
 21.12. Independent Contractor. The parties hereto understand and agree that this Agreement does not make any of them an agent or legal representative of any other for any purpose whatever. No party is granted,
by this Agreement or otherwise, any right or authority to assume or create any obligation or responsibility, express or implied, on behalf of or in the name of any other party or to bind any other party in any manner whatsoever. The parties
expressly acknowledge (i) that Supplier and its Affiliates are independent contractors with respect to SpinCo and its Affiliates in all respects, including, without limitation, the provision of Transition Services and
(ii) the parties are not partners, joint venturers, employees or agents of or with each other. 
  

 21 

 21.13. Governing Provisions. To the extent that any of the provisions, terms or conditions set
forth in Articles X or XI of this Agreement are inconsistent with the specific provisions or descriptions set forth in the Schedules, the provisions of the Schedules shall govern and control. 
 21.14. Force Majeure. If performance of any Transition Service or other obligation under this Agreement is prevented, restricted, interrupted or
interfered with by reason of acts of God, wars, revolution, civil commotion, acts of public enemy, embargo, acts of government in its sovereign capacity, labor difficulties, including, without limitation, strikes, slowdowns, picketing or boycotts,
communication line failures, power failures, or any other circumstances beyond the reasonable control and not involving any willful misconduct or gross negligence of the party seeking relief under this Section 21.14 or its Affiliates (each, a
“Force Majeure Event”), such party upon giving prompt notice to the other, shall be excused from such performance on a day-to-day basis during the continuance of such prevention, restriction or interference, provided, however, that
such party shall use its commercially reasonable efforts to avoid or remove such causes of nonperformance and shall proceed immediately with the performance of its obligations under this Agreement whenever such causes are removed or cease.
Notwithstanding the foregoing, if Supplier’s performance is excused by a Force Majeure Event, and Supplier fails to resume full performance of all its obligations hereunder within ten (10) Business Days of the onset of the Force Majeure
Event, SpinCo may terminate this Agreement without penalty or other liability whatsoever (other than for Transition Services previously rendered), in whole or in part, immediately upon written notice to Supplier. Furthermore, if either party does
not perform any of its obligations hereunder as a result of a Force Majeure Event, and the other party’s performance of its obligations hereunder are conditioned upon the first party’s performance, then notwithstanding anything in this
Agreement to the contrary, the party’s performance will be excused until such time as the first party has performed those obligations prevented by the Force Majeure Event. 
  

 22 

 IN WITNESS WHEREOF, the parties, acting through their duly authorized representatives, have caused this
Agreement to be duly executed and delivered as of the date first above written. 
  

			
	VERIZON INFORMATION TECHNOLOGIES LLC
		
	By:	 	  
		 	 Name:

		 	 Title:

	
	 IDEARC MEDIA CORP.

		
	By:	 	  
		 	 Name:

		 	 Title:

  

 23Form of Publishing Agreement

 Exhibit 10.3 
 PUBLISHING AGREEMENT 
 among 
 VERIZON COMMUNICATIONS INC., 
 VERIZON SERVICES CORP. 
 and 
 IDEARC MEDIA CORP. 
 Dated as of                     , 2006

 Table of Contents 
  

					
	 	  	 	  	Page
	 ARTICLE I
	  	DEFINITIONS	  	2
			
	 Section 1.1
	  	General Rules of Construction	  	2
	 Section 1.2
	  	Definitions	  	2
			
	 ARTICLE II
	  	TERM OF AGREEMENT	  	10
			
	 ARTICLE III
	  	RIGHTS AND OBLIGATIONS OF PUBLISHER	  	10
			
	 Section 3.1
	  	Publication.	  	10
	 Section 3.2
	  	Premium Listings.	  	11
	 Section 3.3
	  	Phone Service Pages.	  	12
	 Section 3.4
	  	Changes To White Pages; Courtesy Classified Listings.	  	13
	 Section 3.5
	  	Editorial Discretion	  	14
	 Section 3.6
	  	Delivery and Distribution.	  	14
	 Section 3.7
	  	Rights in the Directory Products	  	15
	 Section 3.8
	  	Changes in Service Areas.	  	16
	 Section 3.9
	  	Open Access Termination	  	17
	 Section 3.10
	  	Regulatory Change	  	17
	 Section 3.11
	  	Publishing Order	  	20
	 Section 3.12
	  	Verizon Services	  	20
	 Section 3.13
	  	Non-Solicitation	  	20
	 Section 3.14
	  	Non-Compete.	  	21
			
	 ARTICLE IV
	  	RIGHTS AND OBLIGATIONS OF VERIZON	  	23
			
	 Section 4.1
	  	Delivery of Subscriber List Information and Subscriber Delivery Information.	  	23
	 Section 4.2
	  	Official Directory Publisher Designation	  	25
			
	 ARTICLE V
	  	CLAIMS, LIABILITY AND INDEMNIFICATION	  	25
			
	 Section 5.1
	  	Listing Claims	  	25
	 Section 5.2
	  	Advertising Claims	  	25
	 Section 5.3
	  	Cooperation	  	25
	 Section 5.4
	  	Indemnification.	  	26
	 Section 5.5
	  	Notice and Procedures	  	27
	 Section 5.6
	  	Time Limitation	  	27
	 Section 5.7
	  	Other Indemnification	  	27
			
	 ARTICLE VI
	  	TERMINATION	  	28
			
	 Section 6.1
	  	Termination By Publisher.	  	28

  

 i 

 Table of Contents 
 (continued) 
  

					
	 	  	 	  	Page
	 Section 6.2
	  	Termination By Verizon.	  	29
	 Section 6.3
	  	Transition Upon Termination.	  	31
	 Section 6.4
	  	Termination Without Prejudice	  	31
			
	 ARTICLE VII
	  	OTHER DEFAULTS; LIMITATION OF LIABILITY	  	31
			
	 Section 7.1
	  	Other Defaults	  	31
	 Section 7.2
	  	Limitation of Liability	  	32
			
	 ARTICLE VIII
	  	EXCUSED PERFORMANCE	  	32
			
	 Section 8.1
	  	General Force Majeure	  	32
			
	 ARTICLE IX
	  	MISCELLANEOUS	  	32
			
	 Section 9.1
	  	Confidentiality	  	32
	 Section 9.2
	  	Further Assurances	  	33
	 Section 9.3
	  	No Agency; Right to Subcontract.	  	33
	 Section 9.4
	  	Governing Law; Service of Process; Jurisdiction	  	33
	 Section 9.5
	  	Waiver of Jury Trial	  	34
	 Section 9.6
	  	Amendments; Waivers	  	34
	 Section 9.7
	  	No Assignment	  	34
	 Section 9.8
	  	Notices	  	35
	 Section 9.9
	  	Entire Agreement	  	35
	 Section 9.10
	  	Severability	  	36
	 Section 9.11
	  	Headings	  	36
	 Section 9.12
	  	Counterparts	  	36
	 Section 9.13
	  	Successors and Assigns; No Third Party Beneficiaries	  	36
	 Section 9.14
	  	Interpretation	  	36

  

 ii 

 PUBLISHING AGREEMENT 
 This Publishing Agreement (this “Agreement”) is entered into as of [        ], 2006, but shall not be effective until the Effective Time, among Idearc
Media Corp. (“Publisher”), Verizon Communications Inc. (“Verizon”) and Verizon Services Corp. (“Service Corp.”) on behalf of itself and the telephone operating companies listed on Schedule A
(collectively, the “TOCs” and together with Parent and Service Corp., the “Verizon Parties”). Capitalized terms not otherwise defined herein shall have the meanings assigned to such terms in Article I. 

RECITALS 
 WHEREAS, Verizon and Idearc
Inc. (“Spinco”), Publisher’s ultimate parent company, have entered into the Distribution Agreement, dated as of [            ] (the “Distribution
Agreement”), pursuant to which (i) Verizon shall separate the Spinco Assets (as defined in the Distribution Agreement) from the Verizon Assets (as defined in the Distribution Agreement), (ii) in exchange for the
contribution to Spinco, directly or indirectly, of the Spinco Assets, Spinco shall issue to Verizon the Spinco Common Stock (as defined in the Distribution Agreement) and the Spinco Exchange Debt (as defined in the Distribution Agreement) and cash
and (iii) Verizon shall distribute all of the issued and outstanding shares of Spinco Common Stock to Verizon’s stockholders; 
 WHEREAS, the TOCs have the right to offer and provide local telephone service in the Service Areas (as defined below); 
 WHEREAS,
the TOCs are required to publish directories and deliver directories containing listings of certain residential and business Subscribers (as defined below) in each Service Area pursuant to (i) interconnection and similar agreements with
CLECs (as defined below), LECs (as defined below) and Resellers (as defined below) and other providers of Telecommunication Services, (ii) tariffs and (iii) laws, rules, regulations and orders of certain Governmental
Entities, in each case as the same may be in effect from time to time (such requirements pursuant to all of the foregoing, the “Publishing Obligation”); 
 WHEREAS, in connection with and furtherance of, and as consideration for, the performance by Publisher of its obligations set forth herein, Verizon has agreed to allow Publisher to use the Licensed Marks (as defined
in the Branding Agreement, dated as of the date hereof, between Verizon Licensing Company and Publisher (the “Branding Agreement”)) on the terms and conditions set forth in the Branding Agreement; and 
 WHEREAS, the Verizon Parties desire that Publisher fulfill and Publisher is willing to fulfill the Publishing Obligation on behalf of the TOCs, in each
case on the terms and conditions set forth herein and in the Branding Agreement. 

 NOW, THEREFORE, in consideration of the premises and of the mutual covenants, representations, warranties
and agreements herein contained, the Parties intending to be legally bound, agree as follows: 
 ARTICLE I 
 DEFINITIONS 
 Section 1.1 General
Rules of Construction. For all purposes of this Agreement: (i) the terms defined in this Agreement include the plural as well as the singular; (ii) all references in this Agreement to designated “Recitals”,
“Articles”, “Sections” and other subdivisions are to the designated Recitals, Articles, Sections and other subdivisions of the body of this Agreement; (iii) pronouns of either gender or neuter include, as appropriate,
the other pronoun forms; (iv) the words “herein,” “hereof” and “hereunder” and other words of similar import refer to this Agreement as a whole and not to any particular Article, Section or other
subdivision; (v) “or” is not exclusive; (vi) “including” and “includes” shall be deemed to be followed by “but not limited to” and “but is not limited to,” respectively;
(vii) any definition of or reference to any law, agreement, instrument or other document herein shall, unless expressly stated to the contrary, be construed as referring to such law, agreement, instrument or other document as from time
to time amended, supplemented or otherwise modified; and (viii) any definition of or reference to any statute shall be construed as referring also to any rules and regulations promulgated thereunder. 
 Section 1.2 Definitions. The following definitions shall apply within this Agreement. 
 “Action” means any action, complaint, petition, investigation, suit or other proceeding, whether administrative, civil or criminal, in
law or in equity, or before any arbitrator or Governmental Entity. 
 “Activity Default Notice” has the meaning set forth in
Section 6.2(d). 
 “Additional Legal Requirement” means any change in any Legal Requirement or any new or additional
Legal Requirement; provided that, for purposes of determining whether there has been any increase in Publisher’s cost of fulfilling the Publishing Obligation, no change in any Legal Requirement and no new or additional Legal Requirement
that requires or has the effect of requiring Publisher to engage (or not to engage) in any practice in which Publisher engaged (or refrained from engaging) prior to such change in such Legal Requirement or such new or additional Legal Requirement
shall be an Additional Legal Requirement. 
  

 2 

 “Affiliate” means a Person that directly, or indirectly through one or more
intermediaries, controls, or is controlled by, or is under common control with, a specified Person. The term “control” (including, with correlative meanings, the terms “controlled by” and “under common control with”)
means the possession of the power to direct the management and policies of the referenced Person through ownership of more than 50% of the voting power in the referenced Person. A Person shall become an Affiliate of a Party at such time as it
obtains control of, or becomes controlled by, or falls under common control with, such Party, and shall no longer be an Affiliate of such Party from and after the date that it ceases to control, be controlled by or be under common control with, such
Party. For the avoidance of doubt, none of Spinco or any of its subsidiaries shall be considered to be an Affiliate of Verizon, and none of Verizon or any of its subsidiaries shall be considered to be an Affiliate of Spinco, in each case from and
after the Effective Date. 
 “Agreement” has the meaning set forth in the preamble to this Agreement. 
 “Bankruptcy Code” means the United States Bankruptcy Code (11 U.S.C. Section 101 et seq.), as amended from time to time, and
any successor statute. 
 “Billing and Collection Agreement” means the Billing and Collection Agreement, dated as of the
date hereof, between Verizon Services Corp. and Verizon Corporate Services Group Inc., each on behalf of certain of its affiliates and Publisher. 
 “Branding Agreement” has the meaning set forth in the fifth Recital. 
 “Breach Resolution
Process” has the meaning set forth in Section 6.1(a). 
 “Change of Control” means: (i) an
acquisition by any Person or group of Persons of the voting stock of the referenced Person in a transaction or series of transactions, if immediately thereafter such acquiring Person or group has, or would have, beneficial ownership of more than 50%
of the combined voting power of the referenced Person’s then outstanding voting stock, including any such acquisition by way of a merger, consolidation or reorganization (including under the Bankruptcy Code), or series of such related
transactions, involving the referenced Person, (ii) a sale, assignment or other transfer of all or substantially all of the referenced Person’s assets or (iii) a confirmation of any plan of reorganization or liquidation
under, or sale of assets pursuant to, the Bankruptcy Code, any out-of-court recapitalization or reorganization transaction or exchange offer, in any case in which more than 50% of such Person’s outstanding equity securities are issued in
exchange for all or a significant portion of such Person’s outstanding debt or other securities, or a deed in lieu of foreclosure or any other remedy or right at law or contract by which substantially all of such Person’s equity securities
or assets are surrendered, assigned or otherwise transferred to another Person. 
  

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 “Claims” means any and all claims, causes of action, demands, complaints, disputes,
liabilities, obligations, losses, damages, deficiencies, penalties, settlements, judgments, actions, proceedings and suits of whatever kind and nature. 
 “CLEC” means a competitive local exchange carrier. 
 “Commercial
Agreements” means this Agreement, the Non-Competition Agreement, the Branding Agreement, the Billing and Collection Agreement, the Listings License Agreement and the Intellectual Property Agreement. 
 “Confidential Information” means, with respect to any Party, all information and documentation of such Party, including confidential
and/or proprietary technical or business information, confidential marketing and business plans and customer lists; provided that Confidential Information does not include information which (i) is or becomes publicly known or
available through no breach of this Agreement by the receiving Party, (ii) is rightfully acquired by the receiving Party free of restrictions on its disclosure or (iii) is independently developed by a Party without the use of
or reference to any Confidential Information of the other Party. 
 “Cost Change Dispute Notice” has the meaning set forth
in Section 3.10(e). 
 “Cost Change Statement” has the meaning set forth in Section 3.10(c). 
 “Cost Savings Amount” has the meaning set forth in Section 3.10(b)(iii). 
 “Courtesy Classified Listing” means one appearance of a business Subscriber’s name, address and business telephone number in the
classified section of the Yellow Pages for such Subscriber’s Scoped Area. 
 “Default Notice” has the meaning set forth
in Section 6.1(a). 
 “Directory Default Notice” has the meaning set forth in Section 6.2(b). 
 “Directory Product” means a telephone directory product consisting principally of searchable (e.g., by alphabet letter or category of
products or services) multiple telephone listings and/or classified advertisements that is delivered or otherwise made available to end users in tangible media (e.g., paper directories, CD-ROM), electronic media (e.g., Internet) or digital media
(e.g., PDA download). 
 “Distribution Agreement” has the meaning set forth in the first Recital. 
 “Effective Date” means the Distribution Date (as defined in the Distribution Agreement). 
  

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 “Effective Time” means immediately after the Distribution (as defined in the
Distribution Agreement). 
 “Employee Matters Agreement” means the Employee Matters Agreement, dated as of the date hereof,
between Verizon and Spinco. 
 “Extended Area Listings” or “EAS Listings” means extended area listings
provided by LECs, CLECs or Resellers other than any of the Verizon Parties, for areas outside the applicable Service Area that are within a local calling area which is in part within such Service Area and are Legally Required to be included in a
directory distributed to Subscribers in such Service Area. 
 “Generic Phone Service Pages” has the meaning set forth in
Section 3.3(a)(i). 
 “Governmental Entity” means any government or any agency, bureau, board, commission, court,
department, official, political subdivision, tribunal or other instrumentality of any government, whether Federal, state or local, domestic or foreign. 
 “ILEC” has the meaning set forth in Section 3.8(a). 
 “Incremental Listings
Costs” means any (i) one-time costs Publisher may incur in implementing any systems changes necessitated by the inclusion of non-wireline listings of subscribers of Other Service Providers because such listings are of a new type and
(ii) actual and incremental increase in Publisher’s costs of fulfilling the Publishing Obligation incurred because the inclusion of such listings causes the total number of listings in the Primary Directories to exceed the number of
listings set forth on Schedule 1.1A, as adjusted to take into account the addition or disposition of any Service Areas pursuant to Section 3.8. 
 “Indemnified Party” has the meaning set forth in Section 5.5. 
 “Indemnifying
Party” has the meaning set forth in Section 5.5. 
 “Intellectual Property Agreement” means the Intellectual
Property Agreement, dated as of the date hereof, between Verizon Licensing Company and Publisher. 
 “LEC” means a local
exchange carrier. 
 “Legal Requirements” means (i) the contractual obligations of Verizon or any of its
Subsidiaries related to directories under interconnection and similar agreements or other contracts relating to Telecommunication Services entered into between Verizon or any of its Subsidiaries and any Other Service Providers and
(ii) any order, injunction, decree, statute, law, ordinance, principle of common law, rule, tariff, regulation, settlement agreement, arbitration ruling or custom and practice of any applicable regulatory agency related to directories
and applicable to Verizon or any of its 
  

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 Subsidiaries as a LEC (but not any of the foregoing that is of general applicability to businesses), in each case as now
existing and as may exist at any time during the term of this Agreement (and any renewals or extensions thereof). 
 “Legally
Required” means that a specified action is necessary in order to satisfy or otherwise fulfill one or more of the Legal Requirements or Additional Legal Requirements. 
 “Licensed Marks” has the meaning set forth in the Branding Agreement. 
 “Listings License Agreement” means the Listings License Agreement, dated as of the date hereof, between the Verizon telephone operating
companies listed in Exhibit 1 thereto and Publisher. 
 “Loss” means any cost, damage, disbursement, expense, liability,
loss, obligation, penalty or settlement, including interest or other carrying costs, legal, accounting and other professional fees and expenses incurred in the investigation, collection, prosecution and defense of claims and amounts paid in
settlement, that may be imposed on or otherwise incurred or suffered by the referenced Person. 
 “Material Change” means,
with respect to any Primary Directory containing White Pages, (i) a change in the Publication date of such Primary Directory of more than three months, (ii) a change in the Scoped Area of such Primary Directory that has the
effect of adding or removing a number of listings equal to more than 20% of the listings of such Primary Directory, (iii) a change in the media of such Primary Directory (e.g., from paper to CD-ROM), (iv) charging any fee for
a copy of such Primary Directory or delivery thereof (unless a fee is charged for such Primary Directory as of the Effective Time) or (v) other major changes relating to other aspects of the Publication of such Primary Directory that
would reasonably be expected to have an impact of similar magnitude on the Subscribers; provided that a separation or combination of any White Pages and any Yellow Pages that does not also involve any of the changes described above shall not
be a Material Change. 
 “Material Default” means, with respect to either Party, a breach of any material term, condition,
covenant or obligation of this Agreement, for any reason other than those described in Article VIII, that is so material and continuing that it has the effect of abrogating such Party’s performance and the other Party’s enjoyment of the
benefits under this Agreement taken as a whole, including an uncured breach of Section 9.7 with respect to assignment of this Agreement as a whole. 
 “New Customer” means a Subscriber to local phone service who does not currently have any local exchange service and specifically excludes customers who are changing their service from one LEC to
another. 
  

 6 

 “Non-Competition Agreement” means the Non-Competition Agreement, dated as of the date
hereof, between Verizon and Publisher. 
 “Notice of Claim” has the meaning set forth in Section 5.5. 
 “Open Access Termination” has the meaning set forth in Section 3.9. 
 “Other Default” means a breach or violation of or default under this Agreement that is not a Material Default, Service Area Default or
Primary Directory Default. 
 “Other Service Providers” means CLECs, LECs, Resellers or other providers of Telecommunication
Services with whom the Verizon Parties have interconnection or similar agreements or other contracts. 
 “Other Subscriber List
Information” means a list of the names, addresses, telephone numbers, and primary advertising classifications (as such classifications are assigned at the time of establishment of service) of non-Verizon Subscribers (i.e., the Subscribers
of certain Other Service Providers providing such service in the applicable Service Area) that Verizon is Legally Required to publish in its directories, as supplied to Publisher by Verizon, as well as such other listing information about such
Subscribers as Verizon may be Legally Required to provide to directory publishers. 
 “Parent” has the meaning set forth in
the preamble to this Agreement. 
 “Party” means each of Publisher, on the one hand, and the Verizon Parties, on the other
hand; “Parties” means Publisher and the Verizon Parties, collectively. 
 “Person” means an association, a
corporation, an individual, a partnership, a limited liability company, a trust or any other entity or organization, including a Governmental Entity. 
 “Premium Listings” means all types of listings in White Pages which are generally offered or otherwise made available to Subscribers by, or on behalf of, the relevant TOC, other than Primary Listings.

 “Premium Phone Service Pages” has the meaning set forth in Section 3.3(a)(ii). 
 “Primary Directories” means White Pages and/or Yellow Pages directories with respect to a particular Service Area which are Published in
accordance with the Publishing Obligation. 
 “Primary Directory Default” has the meaning set forth in Section 6.2(b).

 “Primary Listing” means one appearance of (i) a Subscriber’s name, address and telephone number
(including any nicknames, titles or degrees) and (ii) any other Subscriber information Legally Required in the White Pages covering the Service Area in which such Subscriber has Telecommunication Services. 
  

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 “Publish” or “Publishing” means to engage in, or the act of engaging
in, any and all activities required to discharge the Publishing Obligation. 
 “Publisher” has the meaning set forth in the
preamble to this Agreement. 
 “Publisher Premium Listings Share” has the meaning set forth in Section 3.2(a).

 “Publishing Obligation” has the meaning set forth in the third Recital. 
 “Publishing Order” has the meaning set forth in Section 3.11. 
 “Reimbursable Increase” has the meaning set forth in Section 3.10(b)(ii). 
 “Reseller” means a reseller of local exchange telephone service. 
 “Scoped Area” means, with respect to any Directory Product, the geographic area associated with the Primary Listings included in and
serviced by such Directory Product as may be established and modified, subject to Section 3.4, by Publisher from time to time. 
 “Service Area(s)” means those geographic areas in which Verizon provides local telephone service as an ILEC listed on Schedule 1.1B, including any such areas added to Schedule 1.1 pursuant to Section 3.8. 

“Service Area Default” has the meaning set forth in Section 6.1(c). 
 “Service Area Default Notice” has the meaning set forth in Section 6.1(c). 
 “Service Corp.” has the meaning set forth in the preamble to this Agreement. 
 “Spinco” has the meaning set forth in the first Recital. 
 “Subscriber” means any person or business that orders and/or receives Telecommunication Services from a provider of such services. 
 “Subscriber Delivery Information” means a list of the names and delivery addresses of the Subscribers of Verizon and certain Other
Service Providers as supplied to Publisher by Verizon, including Subscribers that have elected not to be published in a Directory Product, and such other information, such as non-confidential telephone numbers, that Publisher and Verizon may agree
from time to time is required or useful for the complete and accurate delivery of Primary Directories or as Verizon may be Legally Required to provide to directory publishers. 
  

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 “Subscriber List Information” means the Verizon Subscriber List Information and the
Other Subscriber List Information. 
 “Subsidiary” means, with respect to any Person, each other Person in which such Person
owns or controls, directly or indirectly, capital stock or other equity interests representing at least 50% of the outstanding voting stock or other equity interests. 
 “Tax Sharing Agreement” means the Tax Sharing Agreement, dated as of the date hereof, between Verizon and Spinco. 
 “Telecommunication Services” means telecommunications, internet connectivity, broadband access, wireless communications or other comparable or successor telephony or data products or services.

 “Transaction Agreements” means the Distribution Agreement, the Tax Sharing Agreement, the Employee Matters Agreement and
the Transition Services Agreement. 
 “Transition Costs” has the meaning set forth in Section 6.3(a). 
 “Transition Services Agreement” means the Transition Services Agreement, dated as of the date hereof, between Verizon Information
Technologies LLC and Spinco. 
 “Verizon” has the meaning set forth in the preamble to this Agreement. 
 “Verizon Parties” has the meaning set forth in the preamble to this Agreement. 
 “Verizon Subscriber List Information” means a list of the names, addresses, telephone numbers, and primary advertising classifications
(as such classifications are assigned at the time of establishment of service) of the Subscribers of Verizon in the applicable Service Area, as supplied to Publisher by Verizon, and such other listing information about such Subscribers as Verizon
may be Legally Required to provide to directory publishers. 
 “Video Services” means video-conferencing, television, cable,
direct broadcast satellite, video-on-demand or other video services. 
 “White Pages” means the information Published by
Publisher with respect to any Service Area comprised of or including the alphabetical listings of residential and business Subscribers having Telecommunication Services for such Service Area. 
 “Yellow Pages” means the information Published by Publisher with respect to any Service Area comprised of or including classified
listings, including Courtesy Classified Listings. 
  

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 ARTICLE II 
 TERM OF AGREEMENT 
 Subject to the provisions of Article 6, this Agreement shall become effective as of the
Effective Time and remain in effect until the 30th anniversary of the Effective Date. Thereafter, this Agreement
shall automatically renew for additional 5-year terms unless either Party provides written termination notice to the other Party at least 24 months prior to the end of the then current term. 
 ARTICLE III 
 RIGHTS AND OBLIGATIONS OF PUBLISHER 
 Section 3.1 Publication. 
 (a)
Subject to the terms of this Agreement, Publisher shall, at no charge to the Verizon Parties, their Subscribers, Other Service Providers or the Subscribers of Other Service Providers, subject to Section 3.11, (i) Publish White Pages
covering, in the aggregate, the Service Areas, (ii) Publish Primary Listings in the applicable White Pages, (iii) to the extent it is a Legal Requirement, Publish a Courtesy Classified Listing in the applicable Yellow Pages
for each business Subscriber (unless such Subscriber has indicated to Publisher or any Verizon Party that it does not want such Courtesy Classified Listing to be Published), (iv) co-mingle in the White Pages of such Primary Directories
on a non-discriminatory basis the Verizon Subscriber List Information with the Other Subscriber List Information and (v) comply with any and all Subscriber-requested restrictions (e.g., unlisted number requests) that are designated in
the Subscriber List Information or otherwise designated to Publisher and are consistent with Publisher’s policies. 
 (b) In discharging
its obligations under this Agreement, Publisher, subject to Article VIII, shall not take any action that shall cause any Verizon Party or Publisher to be in violation of any Legal Requirement, whether in effect now or in the future. 
 (c) Without limiting the provisions of Section 3.1(b), Publisher shall ensure that (i) the appearance (including font and size) and
integration of all Subscriber List Information occurs in a non-discriminatory manner and (ii) the Other Subscriber List Information is included in the Primary Directories using the same methods and procedures, and under the same terms
and conditions, as those with respect to the Verizon Subscriber List Information. 
 (d) Publisher shall not propose, solicit or otherwise
encourage any Additional Legal Requirement in any Service Area that would reasonably be expected to result in 
  

 10 

 any Net Regulatory Cost Increase or any cost to Verizon without the advance approval of Verizon. If Verizon is notified
that any applicable Governmental Entity proposes any Additional Legal Requirement that Verizon reasonably expects would result in any Net Regulatory Cost Increase, then Verizon will involve and solicit advice from Publisher regarding how to respond
to any such proposal. 
 (e) Each of Publisher and Verizon shall promptly notify the other of, and shall at such Party’s request
cooperate with such Party with respect to, any inquiry, investigation, formal or informal complaint, lawsuit or docket relating to the matters covered by this Agreement begun or threatened by any Governmental Entity with jurisdiction over such
Party. Publisher shall cooperate with Verizon with respect to any legal efforts to change legislation or regulations in an effort to minimize directory publication costs. As between the Parties, Verizon shall have sole responsibility for all
discussions, communications and other interactions with Governmental Entities with respect to existing or prospective Legal Requirements; provided, that Publisher may have any such discussions, communications or interactions if it provides
Verizon reasonable prior notice and the right to participate in each of any such discussions, communications or interactions and, in the case of written correspondence, the right to receive and review in advance copies thereof; and provided,
further, that Verizon shall reasonably consult with Publisher on any such discussions, communications or interactions which relate to Publisher’s fulfillment of the Publishing Obligation. In any discussions, communications or
interactions with Governmental Entities, each of the Verizon Parties and Publisher shall make it clear that it does not represent, or otherwise have authority to speak for or bind, the other Party. 
 (f) For the avoidance of doubt, it is understood that no Party shall have any liability to the other Party for any failure to involve, solicit advice
from or consult with the other Party as required by this Section 3.1 unless and only to the extent the other Party demonstrates it has been prejudiced by such failure. 
 Section 3.2 Premium Listings. 
 (a) Publisher shall, at no additional charge to the Verizon Parties, their Subscribers, Other Service Providers or the Subscribers of Other Service Providers, Publish the types of Premium Listings listed on Schedule 3.2, which are the
Premium Listings being offered by Verizon to Verizon Subscribers in the Service Areas as of the date hereof, and any additional Premium Listings that are of a type that is similar to, and do not involve costs to Publisher that are different from the
costs associated with, any of the Premium Listings listed on Schedule 3.2. Notwithstanding the foregoing, to the extent revenues from such Premium Listings in a particular state exceeds the amount set forth on Schedule 3.2 for such state (as
adjusted to reflect any price changes for such Premium Listings), Verizon shall pay Publisher cash in an amount equal to 5% of such excess (the total of any such amounts, the “Publisher Premium Listings Share”). In the event Verizon
desires to offer additional Premium Listings that are of a type different 
  

 11 

 from those currently offered, and involve costs to Publisher that are different from the costs associated with, any of
the Premium Listings listed on Schedule 3.2, Verizon and Publisher shall negotiate in good faith the terms on which Publisher shall Publish such Premium Listings. 
 (b) Within 60 days after each anniversary of the date hereof, Verizon shall provide Publisher with a written statement setting forth the Publisher Premium Listings Share for the twelve-month period preceding such
anniversary and shall remit to Publisher such Publisher Premium Listings Share. 
 Section 3.3 Phone Service Pages. 

(a) Upon request, Publisher shall include such phone service pages in the Primary Directories as Verizon may provide for the specific applicable
Service Area(s). The content within such phone service pages shall not be promotional or advertising. Publisher shall have, subject to the terms of this Agreement (including Section 3.1(b) and (c)), the right to exercise final editorial
control, which shall be exercised in a commercially reasonable manner and in conformity with applicable Legal Requirements, over the Published version of the content, design, format and location of the phone service pages. The phone service pages in
any White Pages shall consist of two types: 
 (i) Generic Phone Service Pages. At no charge to Verizon, subject to
Section 3.12, Publisher shall Publish: (A) any information required to be included in the applicable White Pages by any Legal Requirement (e.g., how to request service, contact repair service, dial directory assistance, reach an
account representative, request buried cable locate service, and contact the special needs center for customers with disabilities); (B) information about Verizon’s emergency numbers, consumer tips and local calling area;
(C) non-company specific information, including long distance calling, state and international area codes, and a time zone map of the United States; and (D) an instructional notice directing all Subscribers to contact their
local service provider to request any modifications to their existing listing, or to request a new listing (A, B, C and D, collectively, the “Generic Phone Service Pages”). Verizon, at its sole cost and expense, shall prepare and
provide Publisher with the information described in this Section 3.3(a)(i), with the exception of information about any CLEC or LEC with whom Verizon does not have an interconnection agreement, which must be provided directly to Publisher by
such CLEC or LEC. Publisher and Verizon shall cooperate to integrate the information described in this Section 3.3(a)(i) into the appropriate format and design and to ensure compliance with the Legal Requirements; and 
 (ii) Premium Phone Service Pages. To the extent offered by Publisher, and without limiting the rights and obligations of each of
Verizon and Publisher set forth in Section 3.2, Verizon, and any CLECs included within the Scoped Area 
  

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 of a given White Pages, may elect to purchase premium phone service pages in such White Pages for the
purpose of providing specific product and service information that is factual, instructional and/or directional in nature (the “Premium Phone Service Pages”) in accordance with Publisher’s then-prevailing policies and pricing,
as such policies and pricing shall be reasonably established by Publisher from time to time; provided, however, that Publisher may not sell any Premium Phone Service Pages to any provider of Telecommunication Services or Video Services
other than Verizon and any CLECs to which Publisher is required by applicable Legal Requirements to sell Premium Phone Service Pages; and provided further, that the prices charged by Publisher to Verizon for such Premium Phone Service
Pages in any White Pages shall be equal to or less than the lowest prices for comparable Premium Phone Service Pages then being charged by Publisher to any Person with respect to such White Pages. 
 (b) Ordering of Phone Service Pages. The Generic Phone Service Pages shall appear before the Premium Phone Service Pages in each White Pages. Each
of the Generic Phone Service Pages and the Premium Phone Service Pages shall be arranged in alphabetical order, except that (i) any LEC having a written publishing agreement with Publisher and 50% or more of the total number of Primary
Listings for Subscribers in the relevant White Pages shall automatically be placed in first position in such Generic Phone Service Pages and Premium Phone Service Pages, (ii) if such LEC is not Verizon, Verizon shall appear immediately
following such LEC in such Generic Phone Service Pages and Premium Phone Service Pages and (iii) any other LECs shall appear in alphabetical order thereafter in such Generic Phone Service Pages and Premium Phone Service Pages.

 Section 3.4 Changes To White Pages; Courtesy Classified Listings. 
 (a) Publisher shall provide to Verizon written notice of any Material Change to any Primary Directory containing White Pages within 30 days after the
decision is made to make any such Material Change, and at least 180 days before any such Material Change is to be implemented. Publisher shall in good faith consult with Verizon with respect to any planned Material Change and engage in discussions
with Verizon regarding any concerns Verizon may have regarding such Material Change. Notwithstanding anything in this Agreement to the contrary, Verizon may discuss such Material Change with any relevant Governmental Entity (and, in such event,
Publisher shall be given an opportunity to discuss the proposed Material Change with such Governmental Entity) and in no event shall any action taken by any Governmental Entity regarding such Material Change give rise to a Reimbursable Increase.

 (b) Publisher shall provide to Verizon written notice of any change to its policies or practices relating to Publishing the result of
which would not be consistent with industry practice at least 30 days prior to the planned implementation of such change. 
  

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 (c) If the provision of Courtesy Classified Listings is not a Legal Requirement in any Service Area and
Publisher decides to no longer publish Courtesy Classified Listings at no charge in such Service Area, Publisher will provide Verizon with written notice of the decision at least 90 days prior to the commencement of the sales canvass for the
impacted directories in such Service Area, and Verizon, by written notice delivered not more than 45 days after receipt of notice from the Publisher, may require Publisher to publish such Courtesy Classified Listings provided that Verizon reimburses
Publisher (so long as the provision of Courtesy Classified Listings at no charge is not a Legal Requirement) for the incremental costs of including such listings in the directories. 
 (d) Representatives of each of Publisher and Verizon shall meet on a quarterly basis to discuss Publisher’s activities relating to its fulfillment
of the Publishing Obligation and any Material Changes or changes to Publisher’s policies and practices relating to Publishing then under contemplation by Publisher. 
 Section 3.5 Editorial Discretion. Subject to its obligations under this Agreement, Publisher may establish, discontinue or modify its policies from time to time with regard to any and all aspects of
Publishing; provided, however, that Publisher shall give Verizon written notification of any changes in Publisher’s policies or products that are reasonably likely to impact Verizon’s obligations under this Agreement at least
180 days prior to the expected date of implementation of such changes; and provided further that, for the avoidance of doubt, Publisher may not alter or fail to comply with the terms of this Agreement in any material manner whatsoever
by modification of its policies. Publisher’s policies shall be commercially reasonable. Publisher may not make any commitments on behalf of Verizon or take any action that would materially impair or affect Verizon’s ability to discharge
its Publishing Obligation, in each case without the prior written consent of Verizon. 
 Section 3.6 Delivery and Distribution.

 (a) Initial Delivery. Publisher shall timely deliver in accordance with the related Subscriber Delivery Information
(i) at least one White Pages and, to the extent Legally Required, at least one Yellow Pages or (ii) at least one combined White Pages and Yellow Pages to all Subscribers within the Scoped Area covered by the related
Primary Directory(s) at no charge to the Verizon Parties, their Subscribers, Other Service Providers or the Subscribers of Other Service Providers. Subject to Section 3.4 and applicable Legal Requirements, Publisher may select the type or
medium of delivery of such Primary Directories, provided that, in addition to complying with Section 3.4, Publisher shall make no change to the type or medium of delivery of any White Pages unless, in each case, Publisher makes the same
change to the type and medium of delivery of each Yellow Pages distributed by Publisher in the same Scoped Area. 
  

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 (b) Replacements and New Customers. Subject to available inventory (which Publisher shall maintain
at reasonable levels consistent with Publisher’s past practices), subsequent to the initial distribution of White Pages, Publisher shall timely deliver (i) additional and replacement White Pages to Subscribers within the Scoped Area
of such White Pages upon any reasonable request from a Subscriber within such Scoped Area and (ii) White Pages to New Customers within the Scoped Area for such White Pages, provided Verizon delivers timely New Customer information
for the Service Areas to Publisher in the format in which such information is currently being delivered or such other format as may be mutually agreed upon by the Parties. Publisher shall make the foregoing deliveries at no charge to the Verizon
Parties, their Subscribers, Other Service Providers or the Subscribers of Other Service Providers. 
 (c) Distribution Coverage and
Policies. Upon Verizon’s request, Publisher shall provide to Verizon, at no charge: (i) a reasonable number of copies of Publisher’s distribution policies for each Service Area describing which White Pages Subscribers in
such Service Area shall receive and other matters relevant to the distribution of White Pages in such Service Area and (ii) a reasonable number of copies of the White Pages coverage information, including those geographic areas included
in and served by the White Pages and government pages, for each of the Service Areas. Verizon may make and retain copies of the information and documents provided pursuant to (i) and (ii) above as necessary to perform its obligations
hereunder. 
 (d) Free Calling Area. In the event a Verizon local or extended calling area extends beyond any Scoped Area,
Publisher’s delivery obligation with respect to any Subscriber that resides in the portion of such free calling area not within the relevant Scoped Area shall include only such additional White Pages as may be requested by such Subscriber and
required to be provided to such Subscriber by any Legal Requirement, which Publisher shall provide at no charge to the Verizon Parties, their Subscribers, Other Service Providers or the Subscribers of Other Service Providers. 
 Section 3.7 Rights in the Directory Products. The copyrights and other intellectual property rights in each Directory Product covered by this
Agreement, and any and all illustrations, artwork, photographs, video, audio, text, maps and other advertising and information content created or procured for such Directory Product or for other Publisher products and services that are not submitted
by or for Verizon or created at the request of Verizon (it being understood that purposes of this Section 3.7, Subscriber List Information shall not be considered to be submitted by or for Verizon or created at the request of Verizon), shall,
as between Verizon and Publisher, be the sole and exclusive property of Publisher. Except as permitted under applicable law, Verizon agrees not to copy any Directory Product or any other Publisher products and services, or any portion thereof,
provided, however, that Verizon may make a reasonable number of copies of limited portions of the Primary Directories for use in performing its obligations under this Agreement or pursuant to Legal Requirements and ensuring that its
Subscribers are being listed in and receiving copies of the Primary Directories as provided herein. 
  

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 Section 3.8 Changes in Service Areas. 
 (a) Verizon may update Schedule 1.1 from time to time by written notice to Publisher, and from and after the date that is 60 days after the date Verizon
provides such notice the rights and obligations of this Agreement shall extend to any new, altered or changed Service Areas, unless Publisher notifies Verizon in writing within 60 days of receiving such notice from Verizon that Publisher has
determined in good faith that the costs related to complying with Publisher’s related obligations hereunder would exceed the benefits to Publisher of obtaining the rights set forth in the Branding Agreement and Non-Competition Agreement for
such Service Areas. As soon as practicable, but in any event within 24 months following written notice from Verizon regarding the addition of any Service Area to Schedule 1.1, or such shorter period as is Legally Required, Publisher shall include
Verizon’s listings from such Service Area in a Primary Directory. Without limiting the generality of the foregoing, the rights and obligations of this Agreement shall not extend to any geographic area (i) that Verizon expands into
as a CLEC or (ii) in which Verizon becomes the incumbent local exchange carrier (the “ILEC”) as a result of an acquisition of the stock or assets of, or via a merger or other business combination transaction with, the
Person previously providing local phone service in that geographic area as the ILEC, unless Verizon elects to add such geographic area to Schedule 1.1. 
 (b) If Verizon decides to cease providing local telephone service in a geographic area within any Service Area, Verizon shall advise Publisher as soon as practicable of such decision, provided that Verizon
shall have no obligation hereunder to disclose material, non-public information. Upon Verizon ceasing to provide local telephone service in any geographic area, Publisher shall no longer have any obligation under this Agreement to Publish White
Pages for such geographic area; provided, however, that Publisher shall be obligated to Publish the next issue of any White Pages scheduled to be issued within one year of Verizon ceasing such service if Legally Required. 

(c) Notwithstanding Section 3.8(b), if Verizon ceases to provide local telephone service in all or any portion of any Service Area as a result of
(i) a sale, assignment or other transfer of access lines, (ii) a merger or other business combination transaction with a Person in respect of access lines or (iii) any other agreement with any third party pursuant
to which such Person shall provide local telephone service in lieu of Verizon in such Service Area, and, in any of the foregoing cases, such event does not constitute a Change of Control of Verizon: (A) Verizon shall require the
acquiring Person to agree to enter into with Publisher, and Publisher shall enter into with such Person, binding agreements on terms equivalent in all material respects to those contained in this Agreement, the Non-Competition Agreement and the
Branding 
  

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 Agreement (but excluding any terms of the Branding Agreement that do not relate to the Section 2(b) License (as
defined in the Branding Agreement) or that relate to that portion of the Section 2(b) License that applies to Special Directory Products (or portion thereof as defined in the Branding Agreement)) with respect to the relevant Service Area and
(B) neither Publisher nor Verizon shall be released from its obligations under this Agreement other than with respect to such Service Area or portion thereof. 
 Section 3.9 Open Access Termination. If Verizon and its Subsidiaries are no longer required by law to provide Subscriber List Information or Subscriber Delivery Information under nondiscriminatory and
reasonable rates, terms and conditions to any Person requesting such information for the purpose of publishing Directory Products (“Open Access Termination”), Verizon shall continue to license such information with respect to each
Service Area to Publisher for the term of this Agreement on terms and conditions (including price) at least as favorable as those then being offered by Verizon to any Person materially doing business in any such Service Area; provided that if
Verizon is not licensing Subscriber List Information or Subscriber Delivery Information, as the case may be, to at least two other bona fide purchasers of such information, the prices that Verizon charges Publisher for such information shall be
equal to the average price that other ILECs of comparable size charge for such information. 
 Section 3.10 Regulatory Change.

 (a) Each Party shall provide the other Party with prompt written notice of the announcement by any Governmental Entity of any proposed
Additional Legal Requirement. To the extent permitted by applicable law, Verizon shall provide Publisher with prompt notice of any Governmental Entity’s determination that there is a problem with the manner in which Publisher is fulfilling the
Publishing Obligation. Notwithstanding the foregoing, nothing in this Section 3.10 shall limit in any way Publisher’s obligation to abide by any Additional Legal Requirement and implement any change related to the Publishing of Primary
Directories that is required thereby. Publisher shall maintain, retain and produce upon request such records as Verizon may be Legally Required to maintain and any records as shall be reasonably necessary to show that Publisher has complied with the
Legal Requirements. 
 (b) Publisher shall bear the full burden and enjoy the full benefit of any increase or decrease in its costs of
fulfilling the Publishing Obligation, except that: 
 (i) Verizon shall, on an annual basis following the end of each fiscal
year, reimburse Publisher for 100% of the amount, if any, by which Publisher’s actual costs of fulfilling the Publishing Obligation during such fiscal year exceed the hypothetical costs Publisher would have incurred during such period in
fulfilling the Publishing Obligation if there were excluded from such costs all non de minimus cost increases and cost decreases resulting from (x) Additional Legal Requirements imposed by a Governmental Entity as a direct result of
Verizon’s 
  

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 agreement to accept telephone directory burdens or requirements in exchange for regulatory concessions
relevant to other aspects of Verizon’s business; (y) contractual obligations of Verizon to which Verizon was not obligated to agree that require Verizon to cause non-wireline listings of subscribers of Other Service Providers to be
included in any Primary Directory; and (z) contractual (as opposed to governmental) Additional Legal Requirements that are not either (1) generally consistent with the obligations of ILECs under the pertinent contracts or
(2) substantially similar to terms contained in other such agreements binding upon Verizon as of the Effective Date; provided that, for purposes of clause (y), only those cost increases that are Incremental Listings Costs shall be
excluded from Publisher’s actual costs of fulfilling the Publishing Obligation during the applicable fiscal year. 
 (ii)
Verizon shall, on an annual basis following the end of each fiscal year through the fiscal year ended December 31, 2014, reimburse Publisher for 50% of the amount, if any, by which Publisher’s actual costs of fulfilling the Publishing
Obligation during such fiscal year, exceeds the sum of (x) $2,500,000 and (y) the hypothetical costs Publisher would have incurred during such period in fulfilling the Publishing Obligation if there were excluded from such costs all non de
minimus cost increases and costs decreases directly resulting from Additional Legal Requirements (excluding any such cost increases and cost decreases taken into account in determining an amount owed by Verizon in respect of such fiscal year under
subparagraph (i) above). Any amount which Verizon is obligated to reimburse to Publisher under this subparagraph and/or subparagraph (i) above is herein referred to as a “Reimbursable Increase”. 
 (iii) Publisher shall, on an annual basis following the end of each fiscal year through the fiscal year ended December 31, 2014, pay
to Verizon 50% of the amount, if any, by which the sum of (x) Publisher’s actual costs of fulfilling the Publishing Obligation during such fiscal year, and (y) $2,500,000 is less than the hypothetical costs Publisher would have
incurred during such period in fulfilling the Publishing Obligation if there were excluded from such costs all non de minimus cost increases and costs decreases directly resulting from Additional Legal Requirements (excluding any such cost increases
and cost decreases taken into account in determining an amount owed by Verizon in respect of such fiscal year under subparagraph (i) above). Any amount which Publisher is obligated to pay to Verizon under this subparagraph is herein referred to
as a “Cost Savings Amount”. 
 (c) Within 60 days after the end of each fiscal year, Publisher shall provide Verizon with a
written statement setting forth the amount of any Reimbursable Increase or Cost Savings Amount for the preceding fiscal year (a “Cost Change Statement”) and specifying and itemizing in reasonable detail (i) each
Additional Legal Requirement, (ii)
  

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 the manner in which Publisher responded to such Additional Legal Requirement and any related cost increases or savings of
Publisher and (iii) a calculation of the Reimbursable Increase or Cost Savings Amount. 
 (d) Publisher shall have a duty to
mitigate its costs in responding to any Additional Legal Requirement potentially giving rise to a Reimbursable Increase. 
 (e) Within 60
days of Verizon’s receipt of any Cost Change Statement, Verizon may either (i) pay the Reimbursable Increase or accept payment of the Cost Savings Amount, as the case may be, shown on such Cost Change Statement or
(ii) provide Publisher with written notice stating that it disputes one or more elements of such Cost Change Statement and setting forth in reasonable detail the basis therefor (a “Cost Change Dispute Notice”). During
such 60 day period, Publisher shall provide Verizon and its representatives with any additional information it reasonably requests to assess such Cost Change Statement, including access to Publisher’s auditors and their work papers. 

(f) The Parties shall attempt in good faith to resolve any dispute set forth in a Cost Change Dispute Notice by referring the dispute to a senior
executive officer of each of Verizon and Publisher. If the dispute is with respect to the amount of the Reimbursable Increase or Cost Savings Amount and such officers cannot resolve such dispute within 10 Business Days of the date of the submission
of the dispute to them, then the Parties shall submit the dispute to a mutually-acceptable financial expert. If the Parties agree on such an expert, such expert’s calculation of the Reimbursable Increase or Cost Savings Amount, if any, shall be
conclusive. If the Parties do not agree on such an expert within a five business day period following notice from either Party of termination of discussions between the officers (as described above), each Party shall select its own financial expert
within a further five business day period, and such financial experts shall then together select a financial expert, which financial expert shall conclusively determine the Reimbursable Increase, if any. The expert selected pursuant the preceding
sentence shall be independent of both Parties and their respective Affiliates and shall be qualified with respect to the LEC and directory publishing industries and valuation techniques. The Parties shall provide such information, including written
submissions, as are reasonably requested by such expert. If the Parties agree on a single financial expert, the Parties shall equally share such expert’s fees and costs. If the Parties do not agree on a single expert, each Party shall pay the
fees and costs of the expert it selects and the Parties shall equally share the fees and costs of the expert that the Parties’ experts select. If a dispute set forth in a Cost Change Dispute Notice is with respect to any matter relating to the
provisions of this Section 3.10 other than the amount of any Reimbursable Increase or Cost Savings Amount, such dispute shall be addressed in any manner in which any other dispute as to the interpretation or performance of this agreement is
addressed. 
  

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 Section 3.11 Publishing Order. If any Governmental Entity having jurisdiction over Verizon
requires Verizon to Publish a White Pages (and does not allow Verizon to delegate such requirement to Publisher), or if such an order declares this Agreement null and void with respect to a White Pages (in each case, a “Publishing
Order”), Verizon shall Publish the relevant White Pages; provided, however, that, any White Pages that Verizon Publishes to fulfill a Publishing Order shall contain only the information required to be in such White Pages
(e.g., Primary Listings) and shall not include any paid advertising content. If Verizon is required to separately Publish any White Pages by any Publishing Order, Publisher shall provide all services and materials to Verizon that are necessary for
Verizon to Publish such White Pages, including printing, distribution and paper, to the maximum extent permitted by such Publishing Order, at Publisher’s sole cost and expense. To the extent the provision by Publisher to Verizon of any such
services or materials is prohibited by such Publishing Order, Publisher shall reimburse Verizon for Verizon’s costs in performing or obtaining such services and materials. 
 Section 3.12 Verizon Services. From time to time, Publisher and the applicable Verizon Subsidiary shall execute agreements (in forms mutually
agreed to between the Parties prior to the Effective Time), which require Publisher to use the applicable Verizon Subsidiary’s (but not their successors’) local, long distance, wireless and data services, on an exclusive basis until the
5th anniversary of the Effective Date; provided, that (i) the applicable Verizon Subsidiary shall
provide Publisher such services on a best price available basis for those services provided to other customers purchasing equivalent volumes and subject to equivalent term and other price-related committments, (ii) the applicable Verizon
Subsidiary shall provide the type and quality of services substantially equivalent, taken as a whole, to the services provided by other parties and (iii) the requirements of this Section 3.12 shall not apply to the extent that
(A) Publisher has existing contractual arrangements with another provider as of the date of this Agreement until the expiration of such arrangements in accordance with their terms, (B) Publisher obtains a limited amount of
such services from other providers of such services for purposes of network diversity, (C) Publisher reimburses any of its sales agents for such agents’ costs of obtaining such services from another provider of such services with
which Publisher does not have any related agreement, or (D) the amount of such services obtained from another provider of such services is de minimis. 
 Section 3.13 Non-Solicitation. During (i) the period between the date of this Agreement and the second anniversary of the Effective Date and (ii) the two year period following the
termination of this Agreement, none of Verizon, Publisher or any of their respective Affiliates (other than Excluded Affiliates (as defined in the Non-Competition Agreement)) shall, without the prior written approval of the applicable other Party,
directly or indirectly (A) solicit for hire any employees of such other Party who (1) is engaged in sales or marketing, (2) is engaged in developing or maintaining software or systems relating to electronic
directory products and services or (3) is employed in a management or supervisory capacity (each of the foregoing, a “Covered Employee”), (B)
  

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 induce any Covered Employee of such other Party to terminate his or her relationship with such other Party or
(C) in the case of Verizon, solicit for hire or hire any of member Publisher’s senior management team. The foregoing shall not apply to individuals solicited or hired as a result of the use of an independent employment agency (so
long as the agency was not directed to solicit any particular individual that a Party would be prohibiting from soliciting or hiring by this Section 3.13) or as a result of the use of a general solicitation (such as a newspaper advertisement or
on radio or television, or through the internet) not specifically directed to employees of the other Party. 
 Section 3.14
Non-Compete. 
 (a) Subject to the exclusions, exceptions and limitations expressly set forth in this Agreement, during the term of
this Agreement (and any extensions or renewals thereof), Publisher agrees that, other than as provided in this Agreement, neither Publisher nor any of its Affiliates, other than any entity as to which neither Publisher nor Publisher’s ultimate
parent directly or indirectly possess the sole legal or contractual right to cause such entity to enter into contractual arrangements, shall directly or indirectly engage in, own, manage, operate, share any revenues of, have any profit or other
equity interest in any business or entity (other than pursuant to this Agreement or by ownership of less than 40 percent of the outstanding vote or value of a corporation whose securities are publicly traded) that engages in the business of
producing, publishing, marketing, selling or distributing (or selling advertising for inclusion in) any tangible media Directory Products that (i) consist principally of listings and classified advertisements for subscribers in the
Service Areas, taken as a whole, and (ii) are directed primarily at end users in the Service Areas, taken as a whole; provided that Publisher may produce, publish or distribute (and sell advertising for inclusion in) specialty
guides or directories (e.g., niche, ethnic and new movers guides), so long as (in any such case) such products do not materially compete with and are not significant substitutes for any White Pages or Yellow Pages; provided further
that if this Agreement is terminated with respect to any Service Area, the obligations and restrictions of this Section 3.14 shall then no longer apply with respect to such Service Area. Notwithstanding the foregoing, if Publisher acquires an
entity or business that is engaged in operations that cause Publisher to otherwise be in violation of this Section 3.14, Publisher shall not be deemed to be in violation of this Section 3.14 if Publisher is in good faith attempting to
rebrand as Verizon-branded or divest or otherwise terminate the production, publication and distribution of the competing directories and rebrands as Verizon-branded or divests or otherwise terminates the production, publication and distribution of
such competing directories within 12 months acquiring such entity or business. Any material breach of this Section 3.14 shall constitute a Material Default by Publisher. 
 (b) In the event of a termination of this Agreement pursuant to Section 6.2 (in its entirety or with respect to any Service Area, as the case may
be), Publisher and its Affiliates shall be prohibited from including on the cover or spine of any print directory 
  

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 primarily distributed in the affected Service Areas or the cover, home page or similar feature of any non-print directory
primarily directed at persons or businesses within the affected Service Areas any name or brand (other than the name or brand of the ILEC in the applicable Service Area) that is identified with the provision of Telecommunication Services or Video
Services. The restriction under this Section 3.14(b) shall continue until the earlier of (y) the fifth anniversary of the date of such termination of this Agreement and (z) the 30th anniversary of the Effective Date. 
 (c)
None of Publisher or any of its Affiliates shall be deemed to have violated this Section 3.14 with respect to marketing and sales by non-employee sales agents if Publisher or its Affiliate, as the case may be, uses its respective commercially
reasonable efforts, including establishing reasonable procedures, to restrict the activities of their respective agents and other distribution parties that are marketing Publisher directory products and services on an exclusive basis (e.g., the
agents do not represent any other provider of directory products and services) from engaging in any activities prohibited by this Section 3.14. 
 (d) Nothing contained in this Section 3.14 shall restrict any Affiliate of Publisher to the extent that such Affiliate (i) is not operated jointly with, under common management with or does not share
facilities, sales personnel or other key employees with Publisher, (ii) is not consolidated financially with Publisher, (iii) does not have a product bundling or similar joint venture or strategic alliances agreement,
arrangement or product offering with Publisher with respect to any activities prohibited by this Section 3.14 and (iv) does not have a revenue-sharing or similar agreement arrangement with Publisher with respect to any activities
prohibited by this Section 3.14. 
 (e) Without limiting any restriction with respect to Publisher’s use of trademarks and trade
names as set forth in the Intellectual Property Agreement and Branding Agreement, Verizon acknowledges and agrees that none of Publisher or any of its Affiliates shall be under any restrictions hereunder with respect to any telephone directory
product or service that the user accesses through an interactive voice portal. 
 (f) For the sake of clarity, Verizon acknowledges and
agrees that none of Publisher or any of its Affiliates is prohibited from engaging in the business of providing Directory Products outside the Service Areas. 
 (g) In the event Publisher is acquired by any Person (other than an Affiliate of Publisher) that is, prior to the time of such acquisition, engaged in the business of publishing tangible media Directory Products in
any Service Area(s), the continued operation by such Person of such business shall not be deemed a violation of this Section 3.14, provided that, in the event Publisher is acquired for securities of such Person, the stockholders of such
Person immediately prior to the consummation of such acquisition hold greater than 50% of both the voting power and the value of the outstanding stock of such Person immediately after the consummation of such acquisition. 
  

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 ARTICLE IV 
 RIGHTS AND OBLIGATIONS OF VERIZON 
 Section 4.1 Delivery of Subscriber List Information and
Subscriber Delivery Information. 
 (a) Pursuant to the Listings License Agreement and in accordance with Schedule 4.1, Verizon shall
deliver or make available for delivery Subscriber List Information for Subscribers in the Service Areas, including any and all additions to, deletions from, and changes in such information from time to time so as to enable Publisher to Publish
Primary Directories in accordance with Publisher’s publication schedule. 
 (b) Pursuant to the Listings License Agreement and in
accordance with Schedule 4.1, Verizon shall deliver or make available for delivery Subscriber Delivery Information for Subscribers in the Service Areas, including any and all additions to, deletions from, and changes in such information from time to
time so as to enable Publisher to deliver Primary Directories to all such Subscribers. 
 (c) If Verizon elects to use a third party to
deliver Subscriber List Information and/or Subscriber Delivery Information to Publisher, then Verizon shall prepare and promptly provide to Publisher and such third party duplicate written authorizations to facilitate such delivery and Verizon shall
clearly designate and distinguish its information from all other information delivered by, or through such third party, provided that Verizon shall in any event remain liable for its obligations hereunder. 
 (d) The Parties acknowledge that Publisher requires the Subscriber List Information provided under the Listings License Agreement to perform its
obligations, and enjoy its rights and privileges, under this Agreement. Consequently, the Parties agree that if the Listings License Agreement is terminated due to Publisher’s breach thereof, Verizon shall reinstate such Listings License
Agreement or enter into a new agreement on terms and conditions as set forth in Section 3.9; provided that Publisher has identified the cause of such breach, fully remedied such breach and established reasonable procedures to prevent the
recurrence of such breach, and provided further that Verizon shall not be obligated to reinstate such Listings License Agreement or enter into any other agreement as contemplated by this Section 4.1(d) in the event of any
termination resulting from any breach of any such agreement that is substantially similar to any prior breach of any such agreement, it being understood that Publisher does not waive any rights it may have under applicable law to obtain subscriber
list or delivery information. If Publisher assigns its rights under this Agreement in accordance with the provisions herein, Verizon shall enter into a listings license agreement with such successor entity subject to and in accordance with the terms
and conditions herein. 
  

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 (e) Pursuant to the Listings License Agreement and in accordance with Schedule 4.1, Verizon shall either
(i) deliver, or cause to be delivered in a timely manner, or (ii) reimburse Publisher for any costs or expense it incurs in the purchase of EAS Listings for Subscribers in the Scoped Areas for each Primary Directory published
by Publisher hereunder (including any and all additions to, deletions from, and changes in such information from time to time, so as to enable Publisher to include such EAS Listings in White Pages Published hereunder, to the extent Legally
Required). If Verizon fails to deliver such EAS Listings to Publisher in a timely manner, then Publisher may, at its sole election, either (A) purchase such EAS Listings from the LECs, CLECs, and Resellers, on Verizon’s behalf, or
(B) purchase directories which include the EAS Listings at issue, whichever is the better overall solution to minimize expense to Verizon and meet the Legal Requirements, so that Publisher can make them available to Subscribers upon
request, or as Legally Required, in lieu of including such EAS Listings in the Primary Directory at issue. 
 (f) Verizon shall take steps to
ensure that all Subscriber requested restrictions (such as “DO NOT PUBLISH” or “NON-PUB”) are duly and accurately noted on the Subscriber Delivery Information it delivers, or causes to be delivered, to Publisher hereunder, for
each particular Subscriber that makes such a request, and further acknowledges and agrees that Publisher shall have no duty or obligation hereunder to verify the accuracy, timeliness or appropriateness of any Subscriber Delivery Information provided
by Verizon to Publisher hereunder. Notwithstanding the above, Publisher may update or correct any such information Verizon may deliver, or caused to be delivered, upon the Subscriber’s specific request. If Publisher does so, it shall notify
Verizon of the Subscriber’s requested update or correction. 
 (g) To the extent not otherwise prohibited by applicable Legal
Requirements, Verizon shall provide Publisher with such information as Publisher may reasonably request from time to time for its use and consideration in connection with the planning and performance of the Publishing Obligation hereunder (including
without limitation, rescopes, content changes, and directory life cycles), and as Verizon may lawfully provide without violating any applicable contractual obligations or applicable Legal Requirements. In addition, Verizon shall timely notify and
apprise Publisher of any proposed changes or new developments relating to or otherwise affecting Verizon’s information management systems and processes (“Systems Changes”) which Verizon reasonably believes would have a material
adverse impact on Publisher’s use of the data and information provided by Verizon hereunder or in Publisher’s costs of performance hereunder, as well as the implementation schedules for such changes or new developments, in order to allow
Publisher reasonable opportunity to analyze and consider what effect or impact, if any, such System Changes may have on its activities and operations in the fulfillment of the Publishing Obligation hereunder, and to make such changes to its own
information management systems and processes as Publisher may determine necessary in order to accommodate Verizon’s System Changes. Representatives of Verizon and Publisher shall discuss at quarterly meetings held pursuant to Section 3.4
any System Changes then under contemplation by Verizon. 
  

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 Section 4.2 Official Directory Publisher Designation. For the term of this Agreement (and any
renewals thereof) and subject to Section 3.9 and the Branding Agreement, (i) Verizon designates Publisher as its exclusive official publisher of all tangible media Directory Products consisting principally of listings and classified
advertisements of subscribers to local wireline exchange telephone service in the Service Areas and directed primarily at end users in the Service Areas covered by this Agreement and (ii) Verizon grants Publisher the branding rights and
Publisher agrees to the obligations and other restrictions set forth in the Branding Agreement. Either Party may elect, but shall not be obligated, to disclose Publisher’s official directory publisher status in their public announcements,
promotional and advertising materials and sales contacts; provided, however, that the general nature of such disclosure shall first be reviewed and approved in writing by the other Party, which approval shall not be unreasonably
withheld. Verizon further agrees that any referrals it makes in response to inquiries concerning advertising in any tangible media Directory Product with respect to any Service Area shall be made solely to Publisher. 
 ARTICLE V 
 CLAIMS, LIABILITY AND
INDEMNIFICATION 
 Section 5.1 Listing Claims. Subject to Publisher’s indemnification obligations as set forth in
Section 5.4(a), Claims regarding the Verizon Subscriber List Information in Publisher’s Directory Products shall be referred to Verizon. Verizon shall use commercially reasonable efforts to promptly investigate, defend against, and resolve
the same. 
 Section 5.2 Advertising Claims. Subject to Verizon’s indemnification obligations as set forth in
Section 5.4(b), Claims regarding advertising in Publisher’s Directory Products shall be referred to Publisher. Publisher shall use commercially reasonable efforts to promptly investigate, defend against and resolve the same. 
 Section 5.3 Cooperation. The Parties shall cooperate in good faith in the investigation, defense, settlement or other resolution of any
Claims arising out of any error or omission in or of any Subscriber listing and/or advertising in the Directory Products. In the event of any Claim asserting that Publisher and Verizon are jointly liable, (i) Publisher shall assume the
responsibility for and advance the cost of defending that portion of such Claim relating to any advertising, (ii) Verizon shall assume the responsibility for and advance the cost of defending that portion of such Claim relating to any of
Verizon Subscribers’ listings and (iii) the Parties shall cooperate, share information and coordinate their efforts in an attempt to eliminate or minimize any 
  

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 liability and their respective attorneys’ fees and costs. Any assumption of the defense of any Claim or portion
thereof pursuant to this Section 5.3 shall not imply or create an assumption of liability for any final settlement or judgment for such Claim or portion thereof. 
 Section 5.4 Indemnification. 
 (a) Publisher shall indemnify and hold harmless Verizon, its
Affiliates and their respective directors, officers, employees, agents and assigns (collectively, the “Verizon Indemnified Parties”) from, against, and in respect of, and shall reimburse the Verizon Indemnified Parties for, any and
all Losses imposed on, sustained, incurred or suffered by, or asserted against, any of the Verizon Indemnified Parties directly or indirectly relating to, arising out of or resulting from (i) Publisher’s failure to perform any of
its obligations under this Agreement, (ii) any third party Claims arising from any error or omission in or of a Verizon Subscriber’s listing or advertising in any Directory Product unless caused by Verizon or any of its Affiliates,
(iii) any Claims that any Directory Product violates or infringes the intellectual property rights of any third party or requires the consent of any third party and (iv) any Claims arising out of or relating to the conduct of
Publisher’s business. 
 (b) Verizon shall indemnify and hold harmless Publisher and its directors, officers, employees, Affiliates,
agents and assigns (collectively, the “Publisher Indemnified Parties” and collectively with the Verizon Indemnified Parties, the “Indemnified Parties”) from, against, and in respect of, and shall reimburse the
Publisher Indemnified Parties for, any and all Losses imposed on, sustained, incurred or suffered by, or asserted against, any of the Publisher Indemnified Parties directly or indirectly relating to, arising out of or resulting from
(i) its failure to perform any of its obligations under this Agreement; (ii) any third-party Claims brought against Publisher in connection with its performance of the Publishing Obligation as a result of any error or
omission in or of the Verizon Subscriber List Information in the White Pages portion of any Primary Directory caused by Verizon if and only to the extent and in the amount that such Losses would have been imposed on, sustained, incurred or suffered
by, or asserted against, Verizon if Verizon were performing the Publishing Obligation and used such Verizon Subscriber List Information in furtherance thereof, provided that Verizon shall have no indemnification obligation under this
provision if and to the extent that such Losses were imposed on, sustained, incurred or suffered by, or asserted against, Publisher as a result of any breach by Publisher of its obligations under the agreement or the negligence or misconduct of
Publisher, (iii) any Claims that any grant made by Verizon in the Branding Agreement violates or infringes the intellectual property rights of any third party or requires the consent of any third party and (iv) any Claims
arising out of or relating to the conduct of Verizon’s business. 
 (c) Verizon shall use commercially reasonable efforts to make
applicable to Publisher any limitations on liability or indemnification rights Verizon may have as a 
  

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 result of tariff, statute or contractual provisions. In the event that any Loss is imposed on, sustained, incurred or
suffered by, or asserted against, any Publisher Indemnified Party in respect of which such Publisher Indemnified Party is not entitled to indemnification from Verizon pursuant to Section 5.4(b) but Verizon would be entitled to indemnification
from a third-party if such Publisher Indemnified Party had been Verizon or any of its directors, officers, employees, Affiliates or agents, Verizon shall, at Publisher’s request and sole cost and expense, assert against such third-party a claim
for indemnification in respect of such Loss and pay any proceeds from such claim to Publisher. 
 (d) Verizon agrees to use commercially
reasonable efforts to limit, by tariff or contract, its own and its contractors’ and agents’ liability to any Subscriber for any error or omission in any Subscriber List Information to no more than the cost, if any, assessed to the
Subscriber for directory listing services. 
 Section 5.5 Notice and Procedures. Any Indemnified Party seeking indemnification
pursuant to this Agreement shall give prompt written notice in reasonable detail (the “Notice Of Claim”) to the Party from whom such indemnification is sought (the “Indemnifying Party”) stating the basis of each
Claim for which indemnification is being sought hereunder within 30 days of obtaining knowledge thereof provided, however, that the failure timely to give a Claim Notice shall not affect the rights of an Indemnified Party hereunder,
except to the extent that such failure materially prejudices the Indemnifying Party’s defense of, or other rights available to the Indemnifying Party with respect to, such Claim. If the facts giving rise to any claim for indemnification involve
an actual or threatened Claim by or against a third party: 
 (i) the Parties shall cooperate in the prosecution or defense of
such Claim in accordance with Section 5.3 above and shall furnish such records, information and testimony and attend to such proceedings as may be reasonably requested in connection therewith; and 
 (ii) the Indemnified Party shall make no settlement of any Claim that would give rise to liability on the part of the Indemnifying Party
without the latter’s prior written consent that shall not be unreasonably withheld or delayed, and the Indemnifying Party shall not be liable for the amount of any settlement affected without its prior written consent. 
 Section 5.6 Time Limitation. Any Notice of Claim relating to indemnification sought for any Losses relating to, arising out of or resulting
from any Directory Product must be given within 18 months after the publication of such Directory Product. 
 Section 5.7 Other
Indemnification. No Indemnified Party shall be entitled to seek indemnification under this Agreement from any Party with respect to any Loss for which such Indemnified Party has sought indemnification pursuant to any other Commercial Agreement
or any Transaction Agreement. Any Indemnified Party that seeks indemnification under this Agreement shall not be entitled to seek indemnification pursuant to any other Commercial Agreement or any Transaction Agreement. 
  

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 ARTICLE VI 
 TERMINATION 
 Section 6.1 Termination By Publisher. 
 (a) If Verizon commits a Material Default, Publisher may provide written notice to Verizon specifying such Material Default in reasonable detail (a
“Default Notice”). Upon receipt of any Default Notice, Verizon may elect to (i) cure the Material Default specified in such Default Notice (unless such Material Default is not susceptible to cure) and
(ii) agree to indemnify Publisher pursuant to Section 5.4(b) for any Losses relating to, arising out of or resulting from such Material Default. If within 45 days of Verizon’s receipt of any Default Notice Verizon has not cured
the Material Default specified in such Default Notice (or, if not reasonably curable within such 45 day period, provided Publisher with reasonable assurances that it has commenced and is diligently taking all actions necessary to cure such Material
Default as soon as reasonably practicable, not to exceed 90 days) and given Publisher written notice of its agreement to indemnify Publisher for any Losses relating to, arising out of or resulting from such Material Default, Publisher may terminate
this Agreement and/or seek a judicial remedy. Notwithstanding the foregoing, if Verizon provides Publisher with written notice disputing the existence of the Material Default specified in such Default Notice within 45 days of Verizon’s receipt
of such Default Notice, the Parties shall, prior to seeking any judicial remedy, refer such dispute to a senior executive officer of each of Verizon and Publisher, who shall, for a minimum of 15 Business Days, act in good faith to resolve such
dispute and determine the appropriate remedial action (such process, a “Breach Resolution Process”). If it is then determined that the Material Default specified in such Dispute Notice occurred and remains uncured, Publisher may
terminate this Agreement and/or seek a judicial remedy. 
 (b) If Verizon (i) breaches Section 3.8(c) of this Agreement or
(ii) commits a Material Default with respect to any Service Area as opposed to the Agreement taken as a whole (each of clauses (i) and (ii) a “Service Area Default”), Publisher may provide written notice to
Verizon specifying such Service Area Default in reasonable detail (a “Service Area Default Notice”). Upon receipt of any Service Area Default Notice, Verizon may elect to (i) cure the Service Area Default specified in
such Service Area Default Notice (unless such Service Area Default is not susceptible to cure) and (ii) agree to indemnify Publisher pursuant to Section 5.4(b) for any Losses relating to, arising out of or resulting from such
Service Area Default. If within 45 days of Verizon’s receipt of any Service Area Default Notice Verizon has not cured the Service Area Default specified in such Service Area Default Notice (or, if not reasonably curable within such 

 

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 45 day period, provided Publisher with reasonable assurances that it has commenced and is diligently taking all actions
necessary to cure such Service Area Default as soon as reasonably practicable, not to exceed 90 days) and given Publisher written notice of its agreement to indemnify Publisher for any Losses relating to, arising out of or resulting from such
Service Area Default, Publisher may terminate this Agreement with respect to the Service Area specified in such Service Area Default Notice and/or seek a judicial remedy. Notwithstanding the foregoing, if Verizon provides Publisher with written
notice disputing the existence of the Service Area Default specified in such Service Area Default Notice within 45 days of Verizon’s receipt of such Service Area Default Notice, the Parties shall, prior to seeking any judicial remedy, engage in
a Breach Resolution Process. If it is then determined that the Service Area Default specified in such Service Area Dispute Notice occurred and remains uncured, Publisher may terminate this Agreement with respect to the Service Area specified in such
Service Area Default Notice and/or seek a judicial remedy. 
 Section 6.2 Termination By Verizon. 
 (a) If Publisher commits a Material Default, Verizon may provide written notice to Publisher specifying such Material Default in reasonable detail (a
“Default Notice”). Upon receipt of any Default Notice, Publisher may elect to (i) cure the Material Default specified in such Default Notice (unless such Material Default is not susceptible to cure) and
(ii) agree to indemnify Verizon pursuant to Section 5.4(a) for any Losses relating to, arising out of or resulting from such Material Default. If within 45 days of Publisher’s receipt of any Default Notice Publisher has not
cured the Material Default specified in such Default Notice (or, if not reasonably curable within such 45 day period, provided Verizon with reasonable assurances that it has commenced and is diligently taking all actions necessary to cure such
Material Default as soon as reasonably practicable, not to exceed 90 days) and given Verizon written notice of its agreement to indemnify Verizon for any Losses relating to, arising out of or resulting from such Material Default, Verizon may
terminate this Agreement and/or seek a judicial remedy. Notwithstanding the foregoing, if Publisher provides Verizon with written notice disputing the existence of the Material Default specified in such Default Notice within 45 days of
Publisher’s receipt of such Default Notice, the Parties shall, prior to seeking any judicial remedy, engage in a Breach Resolution Process. If it is then determined that the Material Default specified in such Dispute Notice occurred and remains
uncured, Verizon may terminate this Agreement (including Publisher’s official directory publisher status) and/or seek a judicial remedy. 
 (b) If Publisher breaches this Agreement in a manner that results in a material and continuing failure to discharge the Publishing Obligation with respect to any Primary Directory (a “Primary Directory Default”), Verizon
may provide written notice to Publisher specifying such Primary Directory Default in reasonable detail (a “Directory Default Notice”). Upon receipt of any Directory Default Notice, Publisher may elect to 
  

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 (i) cure the Primary Directory Default specified in such Directory Default Notice (unless such Primary Directory
Default is not susceptible to cure) and (ii) agree to indemnify Verizon pursuant to Section 5.4(a) for any Losses relating to, arising out of or resulting from such Primary Directory Default. If within 45 days of Publisher’s
receipt of any Directory Default Notice Publisher has not cured the Primary Directory Default specified in such Directory Default Notice (or, if not reasonably curable within such 45 day period, provided Verizon with reasonable assurances that it
has commenced and is diligently taking all actions necessary to cure such Primary Directory Default as soon as reasonably practicable, not to exceed 90 days) and given Verizon written notice of its agreement to indemnify Verizon for any Losses
relating to, arising out of or resulting from such Primary Directory Default, Verizon may terminate this Agreement with respect to the Service Area in which the Primary Directory specified in such Directory Default Notice is Published and/or seek a
judicial remedy. Notwithstanding the foregoing, if Publisher provides Verizon with written notice disputing the existence of the Primary Directory Default specified in such Directory Default Notice within 45 days of Publisher’s receipt of such
Directory Default Notice, the Parties shall, prior to seeking any judicial remedy, engage in a Breach Resolution Process. If it is then determined that the Primary Directory Default specified in such Directory Default Notice occurred and remains
uncured, Verizon may terminate this Agreement with respect to the Primary Directory specified in such Directory Default Notice and/or seek a judicial remedy. 
 (c) Verizon may terminate this Agreement (including Publisher’s official directory publisher status) if Verizon has terminated this Agreement pursuant to Section 6.2(b) above with respect to 20% or more of
Verizon Subscribers in the Service Areas, such percentage determined by using a numerator of the total number of Verizon Subscribers in the Service Areas terminated by Verizon pursuant to Section 6.2(b) above and a denominator of the total
number of Verizon Subscribers in the Service Areas that would have been subject to this Agreement had Verizon not elected to terminate any such Service Areas pursuant to Section 6.2(b) above. 
 (d) In the event Verizon ceases to provide local telephone service in all or any portion of any Service Area, Verizon may terminate this Agreement with
respect to such Service Area or portion thereof. 
 (e) In the event of a termination of this Agreement in its entirety or with respect to
all or any portion of any Service Area, the Branding Agreement shall terminate to the extent set forth in Sections 11(d)(vi)-(viii) of the Branding Agreement. In the event of a termination of the Branding Agreement with respect to any Service
Area, Verizon shall have the right to terminate this Agreement with respect to such Service Area. 
  

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 Section 6.3 Transition Upon Termination. 
 (a) If this Agreement is terminated pursuant to Section 6.1(a), the Parties shall cooperate in good faith to transition the Publishing Obligation to
such Person or Persons that Verizon desires as soon as reasonably practicable and to ensure that the Publishing Obligation is discharged until such transition is complete, with Verizon bearing all direct costs and expenses related to such
transitioning of the Publishing Obligation (e.g., data migration and third party consents) (“Transition Costs”). 
 (b) If
this Agreement is terminated with respect to any Service Area pursuant to Section 6.1(b), the Parties shall cooperate in good faith to transition the Publishing Obligation with respect to such Service Area to such Person or Persons that Verizon
desires as soon as reasonably practicable and to ensure that the Publishing Obligation is discharged until such transition is complete, with Verizon bearing all Transition Costs. 
 (c) If this Agreement is terminated pursuant to Section 6.2(a) or Section 6.2(c), the Parties shall cooperate in good faith to transition the
Publishing Obligation to such Person or Persons that Verizon desires as soon as reasonably practicable and to ensure that the Publishing Obligation is discharged until such transition is complete, with Publisher bearing all Transition Costs.

 (d) If this Agreement is terminated with respect to any Service Area pursuant to Section 6.2(b), the Parties shall cooperate in good
faith to transition the Publishing Obligation with respect to such Service Area to such Person or Persons that Verizon desires as soon as reasonably practicable and to ensure that the Publishing Obligation is discharged until such transition is
complete, with the Publisher bearing all Transition Costs. 
 Section 6.4 Termination Without Prejudice. No Party shall be
subject to damages or have any other liability to the other Party solely as a result of such Party’s terminating this Agreement in accordance with its terms, and any such termination of this Agreement, or any decision not to so terminate, by a
Party shall be without prejudice to any other right or remedy of such Party under this Agreement or applicable law. 
 ARTICLE VII 

OTHER DEFAULTS; LIMITATION OF LIABILITY 
 Section 7.1 Other Defaults. If a Party commits an Other Default, the non-defaulting Party may (as in the event of any Material Default, Service Area Default or Primary Directory Default) pursue a claim for damages or any other
remedy, but shall have no right to terminate this Agreement unless such Party obtains a judicial determination that termination is an appropriate remedy for such Other Default. 
  

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 Section 7.2 Limitation of Liability. Neither Party, or its Affiliates, shall be liable to the
other Party, or its Affiliates, for any damages other than direct damages, except in the case of fraud or willful misconduct. Each Party agrees that it is not entitled to recover and agrees to waive any claim with respect to, and shall not seek,
consequential, punitive or any other special damages as to any matter under, relating to or arising out of the transactions contemplated by this Agreement, except with respect to such claims and damages arising directly out of a Party’s fraud
or willful misconduct. 
 ARTICLE VIII 
 EXCUSED PERFORMANCE 
 Section 8.1 General Force Majeure. Neither Party shall be in default under this Agreement or
liable for any nonperformance that is caused by any occurrence or circumstance beyond such Party’s reasonable control (including epidemic, riot, unavailability of resources due to national defense priorities, war, armed hostilities, strike,
walkouts, civil disobedience, embargo, fire, flood, drought, storm, pestilence, lightning, explosion, power blackout, earthquake, volcanic eruption, civil or military authority, foreseeable or unforeseeable act of God, act of a public enemy, act of
terrorism, act of sabotage, act or omission of carriers, or other natural catastrophe or civil disturbance) during the period and to the extent that such extraordinary condition delays, impairs or prevents such Party’s performance. 

ARTICLE IX 
 MISCELLANEOUS 
 Section 9.1 Confidentiality. Each Party may disclose to the other Confidential Information. Each Party agrees to keep Confidential
Information of the other Party confidential, and not to disclose such information to any third Party, except to those of its employees, subcontractors, consultants and agents with a need to know such Confidential Information solely for the purpose
of performing the receiving Party’s obligations under this Agreement and the other Commercial Agreements and as otherwise permitted under this Agreement and the other Commercial Agreements; provided that any such employees,
subcontractors, consultants or agents are informed by the recipient Party of the confidential nature of the Confidential Information and agree to be bound by the terms no less restrictive than those set forth herein. The recipient of Confidential
Information may use the Confidential Information and make copies of Confidential Information only as reasonably necessary to perform its obligations under this Agreement and the other Commercial Agreements and as otherwise permitted under this
Agreement and the other Commercial Agreements. All such copies will be subject to the same restrictions and protections as the original. Each Party will safeguard such Confidential 
  

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 Information from unauthorized use or disclosure with at least the same degree of care with which the recipient Party
safeguards its own Confidential Information. The recipient Party will be responsible for any breach of the obligations set forth herein by the recipient’s employees, subcontractors, consultants or agents. Confidential Information belonging to a
Party that is in the possession of the other Party will be returned, or destroyed at the disclosing Party’s request, within 30 days after a written request is delivered to the recipient, including any copies made by the recipient Party. If
either Party loses or makes an unauthorized disclosure of the other Party’s Confidential Information, it will notify such other Party immediately and use commercially reasonable efforts to retrieve the lost or wrongfully disclosed information.
A Party may disclose Confidential Information which is required to be disclosed by law, a court of competent jurisdiction or governmental or administrative agency so long as the disclosing Party has been notified of the requirement promptly after
the receiving Party becomes aware of the requirement and so long as the receiving Party undertakes all lawful measures to avoid disclosing such information until the disclosing Party has had reasonable time to seek a protective order and complies
with any protective order that covers the Confidential Information to be disclosed. 
 Section 9.2 Further Assurances. Each Party
shall take such other actions as the other Party may reasonably request or as may be necessary or appropriate to consummate or implement the transactions contemplated by this Agreement or to evidence such events or matters. 
 Section 9.3 No Agency; Right to Subcontract. 
 (a) Nothing in this Agreement or in any other document related to this transaction, and no action of or inaction by either of the Parties hereto shall be deemed or construed to constitute an agency relationship
between the Parties hereto. Each Party is acting independently of the other and neither Party has the authority to act on behalf of or bind the other. 
 (b) Notwithstanding anything to the contrary contained herein, Publisher shall be permitted, at any time and from time to time, to carry out or otherwise fulfill its obligations set forth in Section 3.1(a)
through one or more agents, subcontractors or other representatives, each engaged with due care and required to be experienced, capable and of similar quality as Publisher, provided that in any event Publisher shall remain liable for such
obligations. Notwithstanding the foregoing, Publisher shall not have the right to sublicense any marks or other intellectual property granted under this Agreement, unless otherwise agreed in writing by the Parties. 
 Section 9.4 Governing Law; Service of Process; Jurisdiction. This Agreement and the legal relations between the parties hereto shall be
governed by and construed in accordance with the laws of the State of New York, without regard to the conflict of laws rules thereof to the extent such rules would require the application of the law of another 
  

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 jurisdiction. The state or federal courts located within the City of New York shall have exclusive jurisdiction over any
and all disputes between the parties hereto, whether in law or equity, arising out of or relating to this agreement and the agreements, instruments and documents contemplated hereby and the parties consent to and agree to submit to the exclusive
jurisdiction of such courts. Each of the Parties hereby waives and agrees not to assert in any such dispute, to the fullest extent permitted by applicable law, any claim that (i) such Party is not personally subject to the jurisdiction
of such courts, (ii) such party and such Party’s property is immune from any legal process issued by such courts or (iii) any litigation or other proceeding commenced in such courts is brought in an inconvenient forum.
The Parties hereby agree that mailing of process or other papers in connection with any such action or proceeding in the manner provided in Section 9.8, or in such other manner as may be permitted by law, shall be valid and sufficient service
thereof and hereby waive any objections to service accomplished in the manner herein provided. 
 Section 9.5 Waiver of Jury
Trial. EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT, ANY OTHER RELATED DOCUMENT OR
THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY. 
 Section 9.6 Amendments; Waivers. Except as expressly provided herein, this
Agreement and any attached schedule may be amended only by agreement in writing of the Parties. No waiver of any provision nor consent to any exception to the terms of this Agreement or any agreement contemplated hereby shall be effective unless in
writing and signed by both Parties and then only to the specific purpose, extent and instance so provided. No failure on the part of either Party to exercise or delay in exercising any right hereunder shall be deemed a waiver thereof, nor shall any
single or partial exercise preclude any further or other exercise of such or any other right. 
 Section 9.7 No Assignment.
Neither this Agreement nor any rights or obligations hereunder are assignable by either Party without the express prior written consent of the other Party; provided, however, that: 
 (i) either Party may assign this Agreement upon written notice to the other Party to any of its Affiliates without the consent of the
other Party if the assigning Party requires such Affiliate to agree in writing to assume this Agreement and each of the other Commercial Agreements and the assigning Party remains liable for its obligations under each such agreement; 
 (ii) a Change of Control of either Party shall not be deemed to be an assignment of this Agreement, provided that if the relevant
Party is no longer directly bound as a party to this Agreement (e.g., because the Change of Control 
  

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 is a sale or transfer of assets or is the result of a transaction pursuant to which the successor,
surviving or acquiring entity does not automatically succeed to the obligations of such Party by operation of law), the successor, surviving or acquiring entity shall agree in writing (in form and substance reasonably satisfactory to the other
Party) to assume this Agreement and each of the other Commercial Agreements; 
 (iii) Publisher may assign this Agreement and
the rights and obligations hereunder to its lenders for collateral security purposes, so long as Publisher remains liable for its obligations hereunder, provided that no assignee of this Agreement pursuant to this Section 9.7(iii) may
assign or otherwise transfer this agreement (A) other than to a Person that has the financial, managerial and operational capabilities necessary to perform Publisher’s obligations hereunder and (B) without the prior
written consent of Verizon, which shall not be unreasonably withheld; and 
 (iv) Publisher may assign this Agreement as to
the Primary Directories with respect to any Service Areas to any Person (other than an Affiliate of Publisher) that has the financial, managerial and operational capabilities necessary to perform Publisher’s obligations hereunder, and Publisher
shall thereafter have no rights or obligations under this Agreement with respect to such Service Area(s), provided that such Person shall agree in writing (in form and substance reasonably satisfactory to Verizon) to assume this Agreement and
each of the other Commercial Agreements to the extent of the relevant Service Area(s) and Publisher obtains the prior written consent of Verizon, which shall not be unreasonably withheld. 
 Section 9.8 Notices. All notices, demands and other communications to be given or delivered under or by reason of the provisions of this
Agreement shall be in writing and shall be deemed to have been given: (i) immediately when personally delivered; (ii) when received by first class mail, return receipt requested; (iii) one day after being sent by
Federal Express or other overnight delivery service; or (iv) when receipt is acknowledged, either electronically or otherwise, if sent by facsimile, telecopy or other electronic transmission device. Notices, demands and communications to
Publisher and Verizon shall, unless another address is specified by Publisher or Verizon hereafter in writing, be sent to the address indicated and Schedule 9.8, as such Schedule may be amended with respect to a party from time to time by such party
by written notice to the other parties. 
 Section 9.9 Entire Agreement. This Agreement, including any schedules attached hereto,
and the other Commercial Agreements constitute the entire agreement between the Parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings of the Parties in connection therewith. 
  

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 Section 9.10 Severability. If any provision of this Agreement is held to be unenforceable for
any reason, it shall be adjusted rather than voided, if possible, to achieve the intent of the Parties. All other provisions of this Agreement shall be deemed valid and enforceable to the extent possible. 
 Section 9.11 Headings. The descriptive headings of the Articles, Sections and subsections of this Agreement are for convenience only and do
not constitute a part of this Agreement. 
 Section 9.12 Counterparts. This Agreement and any amendment hereto or any other
agreement delivered pursuant hereto may be executed in one or more counterparts and by different Parties in separate counterparts. All counterparts shall constitute one and the same agreement and shall become effective when one or more counterparts
have been signed by each Party and delivered to the other Party. 
 Section 9.13 Successors and Assigns; No Third Party
Beneficiaries. This Agreement is binding upon and shall inure to the benefit of each Party and their respective successors or assigns, and nothing in this Agreement, express or implied, is intended to confer upon any other Person or Governmental
Entity any rights or remedies of any nature whatsoever under or by reason of this Agreement. 
 Section 9.14 Interpretation. The
Parties each acknowledge that it has been represented by counsel in connection with this Agreement. Accordingly, any rule of law or any legal decision that would require interpretation of any claimed ambiguities in this Agreement against the Party
that drafted it has no application and is expressly waived. The provisions of this Agreement shall be interpreted in a reasonable manner to effect the intent of the Parties. In the event of an inconsistency between the provisions of this Agreement
and the provisions of any of the other Commercial Agreements, the provisions of this Agreement shall be controlling. 
 [Signature Page
Follows] 
  

 36 

 IN WITNESS WHEREOF, each of the Parties has caused this Agreement to be duly executed for and on its
behalf as of the day and year first above written. 
  

			
	VERIZON COMMUNICATIONS INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	VERIZON SERVICES CORP.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	IDEARC MEDIA CORP.
		
	By:	 	  

	Name:	 	
	Title:

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