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EXHIBIT 10.20    
  

        December 29th
2000 

 
 

INTERACTIVE SUPPORT SERVICES AGREEMENT    
  

        This INTERACTIVE SUPPORT SERVICES AGREEMENT (this "Agreement") is made as of this 29th day of December, 2000 (the
"Effective Date") by and between Daksh.Com eServices Private Limited ("Daksh"), an Indian corporation,
and Xcom Corporation, a Delaware corporation ("Client") (each, a "Party" and collectively, the
"Parties"). 

        1.    SERVICES.    Client
hereby commissions Daksh to provide the services described in this Section 1 (the
"Services") regarding Client's commercial Internet payment services, including international payments. 

        1.1    Email Response Services.    

        1.1.1    Description.    Client will either (a) allow Daksh to directly access Client's email server and
retrieve selected emails or (b) forward select groups of emails to Daksh for response. Daksh will read or complete Client customer email inquiries ("Email
Response"). Those customer email inquiries which are deemed to be "informational questions" shall be answered and a response forwarded directly to the customer
("Completed Response"). 

        1.2    Personnel.    

        1.2.1    Daksh shall provide 75 (seventy-five) Customer Care Specialists
("CCS") to provide the Services with an appropriate supervisory structure consisting of one operations manager, team leaders and quality editors. As per
the requirement of Client, Daksh will also provide a "Product Integration Specialist" for this project. As per Indian labor laws, these personnel will be available for a period of
212 working days per year with 8 working hours per day. The Daksh appointed quality team shall randomly check completed responses for quality assurance, under guidelines agreed to by Client. Before
any Personnel perform any Services for Client, each such Personnel shall be required to sign and fax or send to Client a standard Confidentiality Agreement, provided by Client. Client will not be
financially responsible except to the extent of the start up cost/charges, until official start date, which will be taken as the day from which training commences for the CCS to undertake the Client's
Services (the "Operation Commencement Date"). Client's sole financial responsibility shall be to pay Daksh the fees established in Appendix A.
Daksh, and not Client, will be the employer of the CCS. Daksh will indemnify and hold harmless Client and Client's affiliates and subsidiaries, and their respective directors, officers, employees and
agents, against any and all claims arising out of the employment of CCS, in accordance with Section 4 of this Agreement. 

        1.2.2    Client may request the immediate removal of any particular CCS for any performance related reasons, and Daksh shall
immediately prohibit such CCS from providing services for Client. In such event, Daksh shall replace such CCS within 15 days of such request by Client. The CCS would then undergo an appropriate
training program before being certified "live". 

        1.2.3    Should Client request additional CCS, then Daksh shall provide such CCS within 30 days of such request, and
shall provide training such that the new CCS are fully prepared for going live. Client will conduct quarterly staffing review to enable forecasted hiring. Client will not be financially responsible to
pay Daksh fees for the new CCS, except to the extent of the start up cost/charges, until Operations Commencement Date for the new CCS. Client agrees that on successful service delivery for the initial
75 CCS project, as reasonably determined by Client in its discretion, Client will expand project size to 150 CCS or more. 

[*]
= CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION
PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED. 

 

        1.3    Basis for Services.    The Services will be provided by Daksh consistent with the training provided by the
Client, which Client may supplement from time to time. Daksh may escalate to Client (through a mechanism established by Daksh and Client) any customer inquiry which is not specifically addressed by
the training materials. Client will grant Daksh reasonable access and interfacing to Client's e-mail
servers, e-mail management applications and customer records database for the purpose of allowing Daksh access to information necessary to perform its monitoring, reporting and other
functions hereunder. Client will provide all material support to the Daksh transitioning team, which will visit Client premises for the purpose of understanding Client processes and technology as
necessary to transfer back to the Daksh team in India. 

        1.4    Schedule.    Daksh shall perform the Services seven days per week, on a three-shift structure as is mutually
agreed by both the parties and fifty CCS shall be deployed by Daksh accordingly. Daksh will seek and obtain client approval for any holidays in advance. 

        1.5    Reporting.    Daksh will provide daily reports to Client, in a format to be mutually agreed by the Parties,
containing the information set forth in Appendix A #7. 

        1.6    Prices.    

        1.6.1    The Services, and the training described below, will be provided in exchange for the payment of the fees set forth on
Appendix A. All fees will be payable in US Dollars to a US bank account designated by Daksh. 

        1.6.2    The fees, as set forth in Appendix A, will be subject on the anniversary date of this Agreement to an increment
of the annual US inflation rate or 5%, whichever is less, subject to the rupee not devaluating against the dollar by more than 15% over that year. 

        2.    IMPLEMENTATION    

        2.1    Schedule and Conditions to Launch.    Daksh and Client will mutually agree upon a
"Technical Implementation Plan" and will prepare a tentative "Implementation Schedule." The dates in such schedule will be projected dates, and
reasonable adherence to the Implementation Schedule (including the date on which the Services are made available on the Client Web Site) is dependent on Client's provision of all information and
materials necessary (including training materials and necessary access to Client personnel) to complete the Technical Implementation Plan and to provide the Services. Both Client and Daksh must
indicate their satisfaction with the initial training described below in order for the Services to be finalized and implemented. Each Party agrees to use its commercially reasonable best efforts to
timely complete the Technical Implementation Plan by no later than 1st February, 2001. 

        2.2    Training Course.    Daksh and Client will jointly train that number of Daksh employees (including CCS, team
leaders, quality editors, operations manager(s) and in-house trainers(s)) sufficient to provide the amount of Services agreed to in Section 1 and Appendix A (i) on
Client's policies and procedures, and
(ii) on the goods and services provided on or through the Client Web Site. Client will assemble and create training materials and provide all materials and information necessary to provide the
training of Daksh employees contemplated hereby. Daksh personnel will provide a training materials template, periodic advice an the form and content of the training materials, and a final review of
the training materials. 

        2.3    Additional Professional Services.    Additional professional services rendered by Daksh (except for the
Services and the Technical Implementation Services) will be charged to Client pursuant to the fee schedule set forth in Appendix A. 

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        3.    REPRESENTATIONS,
WARRANTIES, AND COVENANTS    

        3.1    Authority.    Each Party represents and warrants that it has the right to enter into this Agreement and to
perform its obligations hereunder. 

        3.2    Client Intellectual Property.    Client represents and warrants (i) that no text or graphics on Client's
Web Site that is viewable without using the "view source" feature infringes the intellectual property rights of any third party, and (ii) that Client owns or has obtained valid licenses for all
worldwide rights, title and interest in the intellectual property consisting of all computer programming, source, object and/or formatting code or operating instructions developed or owned by Client
that relates to the Client Web Site (collectively, "Client Intellectual Property"). 

        3.3    Daksh Intellectual Property.    Daksh represents and warrants that Daksh owns all worldwide rights, title and
interest in the intellectual property consisting of all computer programming and/or formatting code or operating instructions previously developed or owned by Daksh and employed in the delivery of the
Services (collectively, "Daksh Intellectual Property"). 

        3.4    Warranty of Workmanlike Conduct.    Daksh warrants that it will perform the Services in a workmanlike manner
and in accordance with best practices as they evolve in the e-mail management business. 

        3.5    Submissions and Privacy.    Client will, in its terms and conditions of Client Web Site use, indicate that all
submissions to Client or Daksh made on, through or in response to the Client Web Site are the property of Client or licensed to Client, and how such information may be used by Client. Client is
responsible for the collection, use and transfer of any personally identifiable information collected by it or by Daksh on its behalf. Daksh agrees to abide by the Client privacy policies with regard
to any end
user information collected by Daksh on behalf of Client. Daksh shall not use or collect any end user information for any purpose other than the Services, and shall not transfer end user information to
any third party. Daksh shall store end-user information only as necessary to provide the Services, shall comply with secure data storage practices to be provided by Client, and, in the
event of termination of this Agreement, shall delete or destroy all end-user information and certify to Client in writing that such destruction of data has been completed. 

        3.6    DISCLAIMER OF WARRANTIES.    EXCEPT AS EXPRESSLY STATED HEREIN, (i) THE SERVICES AND GOODS TO BE
PROVIDED HEREUNDER ARE PROVIDED "AS IS," AND (ii) NEITHER PARTY MAKES, AND BOTH PARTIES HEREBY DISCLAIM, ANY AND ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. NEITHER PARTY WARRANTS THAT THEIR SERVICES WILL BE UNINTERRUPTED, ERROR
FREE, OR SECURE. 

        3.7    LIMITATION OF LIABILITY.    EXCEPT IN THE EVENT OF A BREACH OF PRIVACY AND CONFIDENTIALITY OBLIGATIONS IN
SECTION 3.5 AND SECTION 5, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR LOST REVENUE OR PROFITS, CONSEQUENTIAL DAMAGES, OR INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES. THE MAXIMUM AGGREGATE LIABILITY
OF BOTH PARTIES TO THE OTHER FROM CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT IS THE GREATER OF (A) $500,000 OR (B) THE TOTAL AMOUNT OF FEES PAID BY CLIENT DURING THE TERM OF THIS
AGREEMENT. THIS LIMITATION ON LIABILITY SHALL NOT APPLY TO A PARTY'S INDEMNIFICATION OBLIGATIONS. 

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        4.    INDEMNIFICATION
AND INSURANCE    

        4.1    Defense.    Each Party will defend the other Party, its subsidiaries and affiliates, and their respective
directors, officers, employees, affiliates and agents (collectively, the "Covered Entities") from and against any and all third party claims, actions or
demands brought against such other Party or any of its Covered Entities alleging (i) infringement or misappropriation of any intellectual property rights to the extent such infringement is
attributed to the Client Web Site or to Client Intellectual Property (if such other Party is Daksh) or to Daksh Intellectual Property (if such other Party is Client); and (ii) defamation,
libel, slander, obscenity, indecency or violation of the rights of privacy or publicity to the extent attributed to the Client Web Site or to Client Intellectual Property (if such other Party is
Daksh) or to Daksh Intellectual Property or Daksh's action (if such other Party is Client) (collectively, "Covered Claims"). Covered Claims will also
include claims brought against Daksh for injury, damages, or violations of law caused by products or services sold by Client on the Client Web Site or relating to Client's operation of its business. 

        4.2    Indemnification.    Each Party hereby agrees to indemnify and hold harmless the other Party and each of its
Covered Entities from and against all third party claims, demands, liabilities, losses, damages, expenses, reasonable costs and reasonable fees related to any Covered Claim. Such indemnifying party
shall have the option to assume sole control over the defense and settlement of such Covered Claim. 

        4.3    Notification.    Any Party seeking indemnification hereunder will provide the other Party with prompt written
notice of each claim of which such Party is aware and provide all reasonable assistance as requested by the indemnifying party. 

        5.    CONFIDENTIALITY    

        5.1    Confidential Information.    The Parties acknowledge that each may, in the course of performing its
responsibilities under this Agreement, be exposed to or acquire Confidential Information of the other Party, its affiliates, or its clients. "Confidential Information" means proprietary or
non-public information that either Party obtains knowledge of or access to in connection with the transactions contemplated by this Agreement, including without limitation information
related to the other Party's business, business processes and practices, marketing strategy, integration layout specifications, user interfaces, other strategic information, and the information
presented in the Appendices hereto, in any media (whether tangible or intangible and whether in written, magnetic, optical, electronic or other form). "Confidential Information" will be deemed not to
include information which (i) is or becomes publicly known or is publicly available, (ii) becomes known to a Party other than from the other Party or becomes known to third parties other
than from such Party (except for disclosures subject to a confidentiality agreement), or (iii) would otherwise constitute "Confidential Information" of the other Party, but which a Party is
required by court order or other legal process to disclose. 

        5.2    Non-Disclosure.    

        5.2.1    Each Party agrees, during or after the term of this Agreement, to hold the other Party's Confidential Information in
strict confidence and not to disclose such Confidential Information to third parties or to use such Confidential Information for any purposes whatsoever other than the provision of Services hereunder.
Without limitation of the foregoing, each Party will advise the other Party immediately in the event that such Party learns or has reason to believe that any person who has had access to Confidential
Information has violated or intends to violate the terms of this Agreement and each Party will at its expense cooperate with the other Party in seeking injunctive or other equitable relief in the name
of the other Party. Upon termination of this Agreement, each Party will destroy or 

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turn over to the other Party all documents, papers and other matter in its possession or under its control that contain Confidential Information or summaries thereof. 

        5.3    Injunctive Relief.    Each Party acknowledges that a breach of this Article would give rise to irreparable
injury that would be inadequately compensable by the award of monetary damages. Notwithstanding Section 8.12, in addition to all other remedies available at law or in equity, each Party will be
entitled to obtain specific performance and injunctive or other equitable relief against the breach or threatened breach of any provision of this Article. Each Party acknowledges and agrees that the
covenants contained herein are necessary for the protection of legitimate business interests of the other party and are reasonable in scope and content. 

        6.    INTELLECTUAL
PROPERTY.    

        6.1    Ownership.    

        6.1.1    As between Daksh and Client, Daksh owns all worldwide rights, title and interest in any technology or other
intellectual property previously developed or owned by Daksh, including Daksh intellectual Property used in connection with the delivery of the Services including, without limitation, all software,
computer programming and/or formatting code, source code, object code, or operating instructions used by Daksh or provided by Daksh to Client. 

        6.1.2    As between Daksh and Client, Client owns all worldwide rights, title and interest in Client Intellectual Property and
any technology or other intellectual property developed or owned by Client or created or developed under this Agreement. Client also owns all worldwide rights, title and interest in the intellectual
property in all the text and graphics, all software, computer programming or formatting code, source code, object code, or operating instructions on Client's Web Site or provided to Daksh for use to
perform the Services, except for trade marks, service marks and other marks owned or controlled by Daksh. 

        6.2    Limited License to the Developed Work.    Daksh hereby grants Client a limited nonexclusive license throughout
the universe for the term of this Agreement to copy, distribute, transmit, display, perform, and otherwise use the Daksh Intellectual Property. All rights under this license will be exercised by the
Client solely to operate, maintain and distribute the Client Web Site and provide Internet payment services and will expire with the termination of this Agreement. 

        6.3    Limited License to the Client Intellectual Property.    Client hereby grants to Daksh a limited, nonexclusive
right and license to copy, distribute, transmit, display, perform, create derivative works, and otherwise use the Client Intellectual Property provided to Daksh hereby or currently available or
subsequently available on the Client Web Site, and all other intellectual property, including all marks, trademarks, service marks or logos, held or used by Client, solely for the purpose of rendering
the Services. 

        6.4    Exclusive Arrangement and "Most Favored Nation" Treatment.    Daksh will retain the ownership of, and the right
to reuse or incorporate, Daksh Intellectual Property created or acquired before the execution of this Agreement in supporting web sites or interactive projects for other customers; provided, however,
that Daksh will not own or have any rights to any of Client's marks or Confidential Information, or Intellectual Property, except as expressly set forth herein. Daksh agrees and covenants that it will
not enter or offer to enter into an agreement with any other company to provide services comparable to the Services on pricing terms which are more favorable to such other company than those set forth
in this Agreement. Daksh will be entitled to short term arrangements to utilize excess capacity. Short term is defined as three (3) months. Alternatively, Company may offer or grant such more
favorable terms to other companies if it offers to amend this Agreement to match such terms within 5 days of offering such terms to a third party. In turn, Client agrees to scale to over 200
CCS with Daksh and offer exclusivity to Daksh (other than within the US) for English emails. 

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        7.    TERM
AND TERMINATION    

        7.1  This
Agreement begins on the Effective Date and, unless earlier terminated pursuant to this Agreement, continues for two years from the Operation Commencement Date
("Initial Term"). Upon expiration of the Initial Term, this Agreement will automatically renew for a two-year period unless either party
provides the other with written notice of intent not to renew at least 4 months prior to the expiry of the Initial Term. 

        7.2  Effective
90 days after Operation Commencement Date, Client may terminate this Agreement without cause, by giving at least 3 months' prior written notice
to Daksh, subject to Client complying with sections 1.3 and 2.1 of this Agreement. In the event of termination of Agreement without cause, Client would be additionally liable to pay Daksh a severance
fee equivalent to 25% of the annualized revenues, calculated on the basis of the revenue due to Daksh in the immediately preceding three months. 

        7.3  Effective
90 days after Operation Commencement Date and subject to Client complying with sections 1.3 and 2.1 of this Agreement, Client may terminate this
Agreement by giving at least one month's prior written notice to Daksh upon Daksh's failure to perform the Services at least up to 80% of the mutually agreed performance standards if such failure
remains uncured for a period of 30 days after written notice thereof. 

        7.4  Effective
90 days after Operation Commencement Date, Daksh may terminate this Agreement if (i) Client fails to pay the Fees owed to Daksh and such failure
remains uncured for a period of 30 days after written notice thereof, or (ii) Client becomes insolvent, makes a general assignment for the benefit of creditors or commences any
proceeding under any reorganization, liquidation or bankruptcy law 

        7.5  In
the event of termination of this Agreement, each Party shall cooperate in good faith with the other Party to attain a smooth transition of services. 

        7.6  On
completion of tenure of this Agreement, if not automatically renewed under Section 7.1, both parties could enter into a fresh agreement on mutually agreed
terms, or Client could exercise an option for transfer of CCS and Client-specific processes from Daksh.com to itself, or any authorized subsidiary, subject to assent of concerned personnel and
applicable labor laws. The transfer price would be equal to 100% of the annualized revenues calculated on the basis of the revenue due to Daksh in the immediately preceding three months for providing
services described in this Agreement, prorated based on the number of CCS to be transferred. If for any reason, the Agreement is terminated by the Client prior to expiry of the Initial Term, the
Client would cease to have the right to exercise its option of acquiring the CCS and the Client-specific processes as set out above. 

        8.    MISCELLANEOUS    

        8.1    Public Announcements and Marketing.    With the prior approval of the other Party, either Party may describe
its relationship to the other in its printed or electronic press releases, marketing materials or promotional advertisements, but the material terms of the Agreement may not be disclosed or released
by either Party, except as required by law or any applicable government regulation or to the Party's legal and financial advisors and other agents of that Party with a need to know the terms. The
Parties may work together in good faith to develop joint marketing programs. 

        8.2    Force Majeure.    Neither Party will be liable for any failure or delay in its performance under this
Agreement, due to any cause beyond its reasonable control, including acts of war, acts of God, earthquake, flood, embargo, riot, sabotage, power outage, system failure, labor shortage or dispute,
negligent or tortuous acts of third parties, or failure of the Internet, except for an 

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obligation to pay money in which case such obligation shall be equitably extended commensurate with such event above. Each Party will use reasonable commercial efforts to promptly correct any
failures created by such causes. In the event that service cannot be resumed after 15 days, either Party may terminate this Agreement without any further obligation to the other Party (other
than the obligation of cooperation). 

        8.3    Non-Solicitation.    During the period commencing on the Effective Date and ending on the date one
calendar year after the termination of this Agreement, Client agrees that it will not, directly or indirectly, solicit or attempt to solicit for employment any person employed by Daksh. If any former
Daksh employee is employed by Client within such year, Client will reimburse Daksh for all training and educational expenses invested in such former employee by Daksh or its clients. 

        8.4    Assignment.    Neither Party may assign its rights or delegate its duties under this Agreement, either in whole
or in part, without the prior written consent of the other Party, except that Client may assign this Agreement by operation of law, including merger or acquisition. 

        8.5    Reliance on Limitations.    Client acknowledges that the fees payable pursuant to this Agreement have been
calculated in reliance on the limitations and exclusions of liability, the disclaimer of warranties and the indemnification provisions in this Agreement and that these terms form an essential basis of
the bargain between the Parties. 

        8.6    Notices.    Any notice or communication required or permitted to be given hereunder must be in writing and may
be delivered personally, by overnight courier, or by e-mail to such designated persons, in each case to the address or e-mail of the receiving Party indicated below its
signature, or at such other address as either Party may provide to the other by written notice. Notice is deemed given on the date received. 

        8.7    Fees.    Client agrees to pay the fees itemized or described in this Agreement (including the Appendices
hereto) every month in US Dollars through wire transfer to a US bank account. Invoices will be raised on a monthly basis and all such invoices will be due and payable within 30 days of the date
presented. Failure to pay such invoices within 30 days will subject the balance due to daily interest in the amount of .05% per day up to the maximum amount allowable by applicable law. 

        8.8    Taxes.    Client will pay all federal, state, local or other taxes based on any good or service provided by
Daksh under this Agreement, other than taxes based on Daksh's net income, including, without limitation, any collection of requisite sales or use tax for products or services sold on or through the
Client Web Site. Client will determine, implement and bear responsibility for customer return policies, customer service policies, order processing policies, collection of appropriate sales or use
tax, allocation of income tax, and implementation of warranties and limitations. 

        8.9    Cooperation.    Client will provide Daksh with Client material and information in whatever form required for
Daksh to fulfill this Agreement. 

        8.10    Relationship of Parties.    Daksh is an independent contractor and this Agreement will not establish any
relationship of partnership, joint venture, employment, franchise or agency between Daksh and Client. Neither Daksh nor Client will have the power to bind the other or incur obligations on the other's
behalf without the other's prior written consent. 

        8.11    Choice of Law.    This Agreement will be governed by and construed in accordance with the laws of the State of
California, United States of America, excluding its conflict of laws principles. The Parties
agree to the sole and exclusive jurisdiction of the state and federal courts located in the City and County of San Francisco, California. The rights and obligations of the 

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parties will not be subject to the United Nations Convention on Contracts for the International Sale of Goods. 

        8.12    Dispute Resolution.    Except for the obligations of Section 4 and Section 6, in the event of a
disagreement arising out of or relating to this Agreement, or breach thereof, Daksh and Client agree first to try in good faith to settle the dispute by mediation in San Francisco under the Commercial
Mediation Rules of the American Arbitration Association (AAA). If mediation fails, the disagreement shall be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the
AAA. The dispute shall be submitted to a single arbitrator at the San Francisco offices of the AAA. This arbitrator shall be selected by an arbitrator chosen by each party from the panel of
arbitrators of the AAA. Judgment upon the award rendered by the arbitrator may be entered into any court having jurisdiction thereof. 

        8.13    Construction and Interpretation.    This Agreement, together with the appendices hereto, represents the
complete agreement and understanding of the Parties with respect to the subject matter herein, and supersedes any prior or contemporaneous written or oral agreement or understanding. This Agreement
may be amended or modified only through a written instrument signed by both Parties. No term or provision in any purchase order, invoice or other business form of Client will control the relationship
of the Parties or supercede any conflicting term or provision of this Agreement. This Agreement may be executed in multiple counterparts, each of which is deemed an original, but all of which together
constitute one and the same instrument. Should any provision of this Agreement be held invalid or unenforceable, such invalidity will not invalidate the whole of this Agreement but rather that
provision held invalid only. The invalid provision will be amended to achieve nearly the same effect as the original. Waiver by either Party of any breach of any provision of this Agreement will not
operate or be construed as a waiver of any subsequent, similar breach. The captions and headings appearing in this Agreement are for reference only and will not be considered in construing this
Agreement. 

        8.14    Change of Control:    In event of change in the majority of the ownership of Daksh and/or change in the
management and control of Daksh, Client shall have the right to terminate the Agreement by giving three month notice but without incurring any liability on account of severance fee or otherwise except
to the extent of the obligations of Client that have accrued prior to the date of termination. 

        8.15    Performance Bonus:    If the quality targets are met and quantity metrics as laid down in Appendix A
are exceeded by Daksh by more than 10% then Daksh shall be entitled to the incremental, performance incentive as set out in the Appendix A over and above the Fee. 

        8.16    Information Rights:    Daksh shall, within 30 days of completion of each quarter, furnish to the Client
such information relating to the financial condition of Daksh as Client reasonably determines is necessary to assess the capability of Daksh to provide the Services as per the terms of this Agreement.
Further, the Client shall have the right, subject to the confidentiality obligation, to seek any financial information at any time from Daksh and Daksh shall use its best efforts to provide to the
Client the requested information within ten working days or as soon thereafter as possible. 

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        IN
WITNESS WHEREOF, the Parties have caused their duly authorized representatives to execute and deliver this Agreement as of the Effective Date. 

	For Daksh	 	 	 	For Client:	 	 
	

Signature:	
 	

/s/  VENKAT TADANKI      	
 	

Signature:	
 	

/s/  REID HOFFMAN      
	

Printed Name:	
 	

Venkat Tadanki	
 	

Printed Name:	
 	

Reid Hoffman
	

Title:	
 	

Vice President	
 	

Title:	
 	

EVP, Business Development
	

Address:	
 	

Gurgaon, India	
 	

Address:	
 	

Palo Alto, CA
	

Email:	
 	

Venkat.Tadanki@Daksh.com	
 	

Email:	
 	

reid@paypal.com
	

Date:	
 	

12/29/2000	
 	

Date:	
 	

1/19/2001

9

  

 
 

APPENDIX A: Pricing    
  

        1.    Client
shall conduct quarterly staffing reviews with Daksh to provide minimum and maximum range based on Client's forecast of volume of workload. Client shall pay Daksh
[*] per month for each of the dedicated CCS. Daksh will commence billing for each CCS from the day of commencement of client-specific training. 

        2.    In
addition, Client shall pay a one-time, set-up cost of [*] upon commencement of project (taken as Effective Date). 

        3.    Client
shall pay Daksh [*] per month for any additional CCS beyond the first fifty. There will be no set-up costs for additional,
dedicated CCS beyond the first fifty. 

        4.    Client
shall pay Daksh [*] per month for the Product Integration Specialist. 

        5.    When
Client has expanded the project to a size of one hundred dedicated CCS or more and after one year of continuous service delivery with at least 100 CCS (whichever is
later) Daksh will provide a discount of [*] on the next month's (i.e. the 13th month after one year of 100 CCS) billing. 

        6.    Client
shall implement a bonus and disincentive system for payment to Daksh on a quarterly basis after completion of 90 days from Operation Commencement Date. 

            i.  Daksh
and Client would jointly work out rolling productivity and quality targets on a quarterly basis which be derived from Client's own benchmarks. These targets would
be applicable 90 days after Operation Commencement Date; 

          ii.  Quality
targets would be two-fold 

        1.    Composite
quality score (to be jointly defined) 

        2.    Customer
satisfaction results based on replies from customers (Daksh and Client, would jointly define acceptable metrics for % dissatisfied customers based on Omaha
results); 

          iii.  Within + or–10%
of quantity and quality targets would be considered as an "acceptable range" and the bonus and disincentive system would not
apply; 

          iv.  In
case Daksh is more than 10% below quality and/or quantity targets, Daksh would get a month's notice to achieve the minimum benchmark of 90%. If Daksh is not able to
achieve the targets, even after one month, Daksh would need to augment manpower or expand skill levels at no extra cost to meet the targets. If after 60 days, Daksh continues to perform at 90%
or below the agreed upon quality/quantity goals, Client will reduce their monthly payments for each month that Daksh remains below the agreed upon standards at the rates indicated below: 

	Quantity/Quality metrics
	 	Shortfall
	 	Daksh invoice reduced by

% of Shortfall

	> 80% and < 90%	 	100-Actual	 	[*]
	> 70% and < 80%	 	 	 	[*]
	> 60% and < 70%	 	 	 	[*]
	> 50% and < 60%	 	 	 	[*]

          v.  However
Daksh will be liable for the above only in the event of Client fully complying with sections 1.3 and 2.1 of this Agreement; 

A-1

 

          vi.  If
quality targets are achieved and quantity metrics are exceeded by more than 10%, the following bonus structure would be implemented on a quarterly basis (calculated
on total revenues that would have been due to Daksh for the quarter). 

	Quantity metrics
	 	Daksh share (% upside

over 110% shared)

	> 110% and < 120%	 	[*]
	> 120% and < 130%	 	[*]
	> 130% and < 140%	 	[*]
	> 140% and < 150%	 	[*]
	> 150%	 	[*]

Illustration:
For example, If Daksh, on quarterly revenues of $250,000, achieved 115% of benchmark, Daksh benefit would be [*]. 

Quality
Metrics Comments 

95%
of emails recd to be responded in 24 hours. 100% within 48 hours. 

Daksh
to meet Quality standards which are at the least equal to or better than Client's Omaha facility as measured by the customers (meet/did not meet expectations queue). 

Quality
scores of Daksh must not fall below a score of 85, according to Omaha QA guidelines. 

Quality
level to be reached within 60 days of the project going live. 

A-2

 

        7.    REPORTING    

	S. No.
	 	Kinds
	 	Input Sources Required from Client
	 	Our report to Client

	1	 	Quality	 	Quality scores based on the tool used by Client

Kana generated or Quality database	 	Number of Reps reviewed

% of Outbound Mails Reviewed

Number of Reviews

Total number of reviews per rep

No. of reps behind on reviews

No. of reps current on reviews

Overall QA Score

Trend analysis of Quality scores
 - overall and at Rep level
	

2	
 	

Quantity	
 	

Quantity reports from Client—Kana generated

No. of E-mails resolved

No. of E-mails resolved by each Rep

Total number of incoming messages

Total hours logged in by Rep	
 	

Messages received by Daksh

Messages resolved by Daksh

Messages escalated by Daksh

Productivity

Average Resolve Time

E-mails per hour

Trend analysis on Quantity by the Backlog
	

3	
 	

Service Level	
 	

Service level report generated by Kana	
 	

E-mails answered in 24 hours

Trend analysis on service levels

Uptime %

Downtime at Daksh (hours)
	

4	
 	

Uptime	
 	

 	
 	

 
	

5	
 	

Manpower	
 	

 	
 	

Total number of Reps working

Additions of Reps

Removal of Reps

First Time resolution %

Trend Analysis, MTD

[*]
= CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION
PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED. 

A-3

QuickLinks

EXHIBIT 10.20

INTERACTIVE SUPPORT SERVICES AGREEMENT

APPENDIX A: PricingPrepared by MERRILL CORPORATION

QuickLinks
 -- Click here to rapidly navigate through this document

 
 

EXHIBIT 10.21    
  

WELLS FARGO BANK, NATIONAL ASSOCIATION  

 
  APPLICATION AND AGREEMENT
  for
  CASH MANAGEMENT SERVICES    
  

        X.com, a Corporation ("you"), request that WELLS FARGO BANK, NATIONAL ASSOCIATION ("Wells Fargo", "we" or "us") provide cash management services (each a
"Service") in connection with your Wells Fargo Wholesale Demand Deposit Account ("WDDA"). You acknowledge receipt of our CASH MANAGEMENT SERVICES DISCLOSURE STATEMENT ("Disclosure Statement"). For
each Service, this Application and Agreement, the Disclosure Statement and the User Documentation for that Service (collectively, the "Service Documentation") together with our WDDA Disclosure
Statement (a copy of which was previously provided to you), as each may be modified or amended from time to time, contain the terms and conditions governing our provision of that Service to you, and
any of your subsidiaries or affiliates on whose behalf you are acting. You and such subsidiaries and affiliates agree to be bound by such terms and conditions. (The term "you" as used in the Service
Documentation means you and any such subsidiary or affiliate.) If you are already a Wells Fargo cash management customer, the Service Documentation for any Service(s) you are
currently receiving replaces your existing agreement(s) with any Wells Fargo Bank or First Interstate Bank with respect to such Service(s), unless such Service(s) are listed as "Excluded Service(s)"
on the signature page below. Our existing agreements with you with respect to each Excluded Service will remain in effect and continue to govern each Excluded Service. For your
convenience, definitions of certain capitalized terms used below and in other Service Documentation are set out in a Glossary located at the end of the Disclosure Statement. 

        Certain
of the Services involve Funds Transfers or ACH Transfers out of or into your designated WDDAs (each a "Transfer Account"). In an effort to detect unauthorized requests for
transfers of funds, we have established the following security procedures ("Security Procedures") with which you agree to comply. Additional details with respect to the Security Procedures are located
in the Disclosure Statement and the applicable User Documentation. Wells Fargo shall have no obligation to process a Funds Transfer or ACH Transfer for which you have not complied with the relevant
Security Procedure. Except as expressly provided below, Wells Fargo is under no obligation whatsoever, and
shall have no liability for failing to investigate or verify, any request for a Funds Transfer or ACH Transfer. 

 
 

SECURITY PROCEDURES FOR AUTOMATED CLEARING HOUSE
  ("ACH") TRANSFERS    
  

        Direct Transmission and ETS Vendor Transmission.    You are required to provide a list of the names and telephone numbers of
persons authorized to request and confirm your ACH transactions ("Authorized Representatives"). We will provide a transmission code to you which you must use with each transmission of ACH file(s)
through your PC or mainframe. We will also assign a file identification code and a batch identification code to you which you must imbed in each NACHA-formatted ACH file. 

[*]
= CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION
PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED. 

 

        ACH Express®.    If you use ACH Express to deliver your ACH files, you must install the ACH Express software on your
PC in order to communicate with our systems. You may install the software on only one desktop computer, one remote PC or one Local Area Network. You will designate at least one of your employees to be
your ACH Express System Administrator. You will communicate to us the name(s), address(es), telephone number(s), maiden name(s) of mother(s), and place(s) of birth of the System Administrator(s) upon
whom we may rely with respect to all ACH Express related matters. To enable start-up, we will provide to you six temporary System Administrator IDs and corresponding temporary software
access passwords. (You shall be responsible for the temporary System Administrator IDs and temporary software access passwords we have provided for System Administrator start-up, including
their security, until you have either used them or have manually deleted them.). Upon first successful log-on using one of the temporary System Administrator IDs and its corresponding
temporary software access password, each System Administrator shall create a software access password, which
must be changed at least once every 60 days, and a permanent System Administrator ID. The System Administrator(s) shall enable access to ACH Express for those employees you have designated to
be Operators by assigning them temporary software access passwords, which must be changed upon first successful log-on and at least once every 60 days thereafter, and permanent
Operator IDs. In order to gain access to ACH Express, an Operator must enter his/her software access password and Operator ID. We will also assign a batch identification code to you (which the ACH
Express software will imbed in each NACHA-formatted ACH file), and we will provide you a remote identification code which the System Administrator(s) will manually input into the user profile for each
Operator allowed to transmit files, which remote identification code will thereafter be imbedded automatically when a file is created. In order to enable file transmission, we will provide a fixed
communications password required for access through our Connect Mailbox application. Prior to transmitting a file, such an Operator must input the communications password. You may set the following
transfer limits (which will be resident on your PC): number of entries per batch; batch entry dollar amount; batch total dollar amount and transmission dollar amount per file, and each transfer shall
be within such limit(s). In addition, ACH Express allows you to separate among your Operators the ability to create, verify and send transfer requests, and we strongly recommend that you do so. IF YOU
DISREGARD THIS RECOMMENDATION, YOU INCREASE THE RISK THAT THERE WILL BE A LOSS, FOR WHICH YOU WILL BE RESPONSIBLE, RESULTING FROM AN UNAUTHORIZED OR FRAUDULENT ACH TRANSFER. 

 
 

SECURITY PROCEDURES FOR ACH TRANSFERS
  INITIATED THROUGH OUR
  CASH CONCENTRATION SERVICE    
  

        If you use our Cash Concentration Service, you may make requests for ACH Transfers by touch-tone telephone or computer terminal. Prior to commencement
of the Cash Concentration Service, you must communicate to us the name, address and telephone number of your Cash Concentration Administrator upon whom we may rely with respect to all Cash
Concentration related matters. If you use a touch-tone telephone, you must dial the number we provide you and follow the prompts, entering the Customer ID, Location ID and Location
Password we provide you and the amount of the ACH Transfer(s) you wish made. If you use a computer terminal to initiate an ACH Transfer, you must use the access number we provide you and follow the
prompts, entering the User ID, Location ID, User password and Location password we provide you and the amount of the ACH Transfer you wish made. You must change your Location Password at least once
every 90 days by contacting us at the telephone number we provide to you. The Location Code, which we assign you based on the information we receive on your Set-Up Forms, will allow
us to determine whether an ACH Transfer will be an ACH Credit or ACH Debit and the account from which and into which the ACH Transfer will be made. 

2

 

 
 

SECURITY PROCEDURES FOR ACH TRANSFERS
  INITIATED THROUGH OUR
  PAYMENT MANAGE® SERVICE    
  

        You must specify, in our Payment Manager Set-Up Forms, the format in which you will transmit your payment files to us, the payment vehicle(s) you will
use (e.g., checks, ACH or both), and the applicable transfer limits. You must comply with Wells Fargo's General Transmission Implementation Procedures which are a part of the User Guide for our
Payment Manager Service. We will provide you a transmission ID and a customer application ID both of which must be included in the electronic transmission envelope accompanying the files you transmit
to us. The customer application ID allows us to verify your transmission by matching certain salient characteristics of your transmission against a predefined processing profile developed from
information you have provided in your Payment Manager Set-Up Forms. If no match is created, we will not process the transmission. In addition, if you wish to have your electronic
transmissions sent to us through a value added network ("VAN"), we must approve the VAN and set up the transmission detail. 

 
 

SECURITY PROCEDURES FOR ACH TRANSFERS INITIATED ELECTRONICALLY
  THROUGH OUR WellsTaxTM SERVICE    
  

        We will provide you with a temporary PIN (which you must change upon your first successful log-on to WellsTax and you should change at least once
every 90 days thereafter) and an access code, each of which your Operators must use when initiating a transfer through WellsTax. If you initiate transfers of funds through your PC, you must use
our WellsTax software. 

 
 

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED
  THROUGH OUR PC MANAGER® SERVICE    
  

        You must install our PC Manager software on your PC which will allow you to communicate with our systems. You will determine which of your employees will be
Operators and have access to PC Manager. In your communication with our systems, the Operator must enter your User ID (which we will provide), your PCID (which we will provide), your PC Manager
Administrator ID (which you will select during PC Manager registration) and his/her temporary password (which we will assign for that Operator). You will assign a temporary password to each of your
other Operators, and each of your Operators must be required to change his/her password upon his/her first successful log-on to PC Manager and thereafter at least every 90 days.
After your first log-on, communications by any of your Operators can only be initiated by inputting your User ID and the Operator's password. You shall communicate to us the name, address
and telephone number of your PC Manager Administrator upon whom we may rely with respect to all PC Manager related matters. You must also set the following transfer and operator limits (which will be
resident on your PC): daily transfer limits for each Transfer Account, daily transfer limits for each Operator, and Operator limits for each Funds Transfer, and each Funds Transfer must be within each
such limit. In addition, PC Manager permits you to separate among Operators the ability to create, verify and send transfer requests, and we strongly recommend that you do so. IF YOU DISREGARD THIS
RECOMMENDATION, YOU INCREASE THE RISK THAT THERE WILL BE A LOSS, FOR WHICH YOU WILL BE RESPONSIBLE, RESULTING FROM AN UNAUTHORIZED OR FRAUDULENT FUNDS TRANSFER. 

 
 

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED THROUGH
  OUR WELLS ELECTRONIC BANKERTM SERVICE    
  

        Prior to the commencement of the Wells Electronic Banker ("WellsEB") Service, you shall communicate to us the name and telephone number of at least one person you
choose to be your security administrator ("Security Administrator") upon whom we can rely for all WellsEB related matters. WE STRONGLY RECOMMEND THAT YOU APPOINT A MINIMUM OF TWO 

3

 

SECURITY ADMINISTRATORS IN ORDER TO PROVIDE ADEQUATE BACK UP AND ADMINISTRATIVE SUPPORT. 

        In
order to communicate with our systems, you must install and register our WellsEB software ("WellsEB Software") on your PC. To properly register the WellsEB Software, you will need to
follow screen prompts which will require you to enter your Customer ID and Location ID (both of which we provide you); your WellsEB Security Administrator User ID; the name, telephone number,
birthplace and mother's maiden name (collectively, the "Personal Data") of your Security Administrator; the serial number located on the back of the token card ("Token Card") we deliver to you; and
the Dynamic Password, which is the value the Token Card calculates each time it is turned on. When the appropriate codes and IDs are entered, your system will connect to Wells Fargo and service and
account authorization profiles will be automatically downloaded. These profiles will allow us to validate a transaction by determining whether the proposed transaction falls within designated
parameters. 

        Your
Security Administrator will determine which of your employees will be Operators having access to WellsEB. He/she will set up the Operators by assigning an individual Operator ID and
a temporary password to each Operator. Each Operator will be required to change his/her password upon his/her first successful log-on to WellsEB and thereafter at least every
60 days. After the Security Administrator has registered the WellsEB Software and has set up the Operators, an Operator can only access the WellsEB Software by inputting his/her individual
Operator ID and Operator password. 

        Your
Security Administrator will assign a Token Card to each Operator authorized to send Funds Transfers. Only Operators authorized to send Funds Transfers and
the Security Administrator who registers the EB Software will be assigned Token Cards. Using the WellsEB Software, the Security Administrator will maintain a current inventory
of assigned, activated Token Cards, request deletion and cancellation of Token Cards, and report lost and stolen cards immediately to us so the Token Cards can be disabled to protect against loss. You
are responsible for the security of the Token Cards. Token Cards will not be revoked until we receive a revocation or deletion instruction from the Security Administrator. Replacement Token Cards will
be issued pursuant to the procedure in the User Documentation. 

        In
order to send a Funds Transfer request, an Operator authorized to send Funds Transfers, when receiving a screen prompt to do so, must reenter his/her Operator password, activate the
Token Card and enter, at the appropriate place on the screen, the Dynamic Password generated by the Token Card. 

        If
a Token Card becomes out of synchronization with the Wells Fargo authentication server, the Security Administrator may utilize the Token reset procedure which requires the Security
Administrator to call us at the number we have provided you to request Token reset, identify himself/herself as the Security Administrator and give Personal Data that matches what we have on file for
the Security Administrator, and follow the telephonic request by delivery to us of a written request submitted on your letterhead signed by the Security Administrator. Such delivery may be made by
facsimile. We will reset the Token upon receipt of the written request described above. 

        In
the event of an Operator lockout (i.e., an Operator is unable to access the WellsEB Software), the Security Administrator may reset an Operator's password. In the event of a total
Security Administrator lockout, you may utilize the SuperUser ID procedure for reset which requires the Security Administrator to call us at the number we have provided to you to request a SuperUser
ID, identify him/herself as the Security Administrator, give Personal Data that matches what we have on file for the Security Administrator, and follow the telephonic request with the delivery to us
of a written request submitted on your letterhead signed by the Security Administrator. Such delivery may be made by facsimile. Upon receipt of the written request described above, we will issue a
SuperUser ID which will allow the Security Administrator to access the WellsEB Software. If necessary, the Security Administrator may then reset individual Operator passwords to provide access to the
WellsEB Software. 

4

 

        You
must also set the following transfer and Operator limits (which will be resident on your PC): daily transfer limits for each Transfer Account, daily transfer limits for each
Operator, and Operator limits for each Funds Transfer, and each Funds Transfer must be within each such limit. In addition, WellsEB permits you to separate among Operators the ability to create,
verify and send transfer requests, and WE STRONGLY RECOMMEND THAT YOU DO SO TO REDUCE YOUR RISK OF SUFFERING A LOSS RESULTING FROM AN UNAUTHORIZED OR FRAUDULENT FUNDS TRANSFER. 

 
 

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED
  VIA TELEPHONE    
  

        WELLS FARGO DOES NOT RECOMMEND THESE SECURITY PROCEDURES. WE RECOMMEND THE SECURITY PROCEDURES SET FORTH ABOVE FOR FUNDS TRANSFERS INITIATED THROUGH PC MANAGER.
IF YOU DISREGARD OUR RECOMMENDATION AND USE THE SECURITY PROCEDURES BELOW BY INITIATING FUNDS TRANSFERS BY VOICE VIA TELEPHONE, YOU SIGNIFICANTLY INCREASE THE RISK THAT THERE WILL BE A LOSS, FOR WHICH
YOU WILL BE RESPONSIBLE, RESULTING FROM AN UNAUTHORIZED OR FRAUDULENT FUNDS TRANSFER. 

        In
the Set-Up Forms for our Funds Transfer Services, you are required to provide a list of the names and telephone numbers of those persons ("Transfer Authorizers") who are
authorized to request Funds Transfers out of or into each Transfer Account. We will attempt to verify each request for a Funds Transfer by (i) checking the name given by the person requesting,
and in the case of non-Repetitive Funds Transfers verifying, the Funds Transfer into or out of a Transfer Account to ensure that it is one of the names of Transfer Authorizers you have
given us for the relevant Transfer Account, and (ii) in the case of Repetitive Funds Transfers, checking the repetitive request number given by the person requesting the Funds Transfer into or
out of a Transfer Account to ensure that it is one of the repetitive request numbers we assigned to the relevant Transfer Account. No non-repetitive Funds Transfer will be made if it is
not verified by such name verification procedure. No request for a Repetitive Funds Transfer will be honored unless the person calling in the request provides a valid Transfer Authorizer name and
repetitive request number. No callback will be made to attempt to verify any request. In accepting voice-initiated telephonic requests for Funds Transfers out of or into a Transfer Account, we are
only required to determine (a) if the name given by the person requesting or verifying a transfer is listed as the name of a Transfer Authorizer for that Transfer Account, but we are under no
obligation to confirm any such person's identity, and (b), in the case of Repetitive Funds Transfers, if the repetitive request number given by the person requesting the transfer is the one which we
assigned to that Transfer Account. 

 
 

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED THROUGH
  OUR InfoTouch® SERVICE    
  

        You are required to use (a) your identification code (which we will assign) for the Transfer Account or the family of accounts containing the Transfer
Account from which or into which the transfer will be made, (b) the identification number of the Operator requesting the transfer (which you will assign for each of your Operators),
(c) the password of the Operator requesting the transfer (which we will initially assign and which must be changed by each Operator the first time it is used and thereafter at least once every
90 days), and (d), for Repetitive Funds Transfers, the repetitive request number for the Repetitive Funds Transfer (which we will assign for each Repetitive Funds Transfer series you request be
established). You must also set the following transfer and operator limits (which you will determine and communicate to us): (i) a daily transfer limit for each of your Transfer Accounts, and
(ii) for Repetitive Funds Transfers, (A) a limit for each Repetitive Funds Transfer, (B) an Operator limit for each Repetitive Funds Transfer, and (C) a daily Repetitive
Funds Transfer 

5

 

limit for each operator, and each Funds Transfer must be within each such limit. In addition, we recommend that you use a supplemental security procedure called "Second Operator Release" which allows
you to separate between two Operators the ability to create and to release transfer requests. IF YOU DISREGARD THIS RECOMMENDATION, YOU INCREASE THE RISK THAT THERE WILL BE A LOSS, FOR WHICH YOU WILL
BE RESPONSIBLE, RESULTING FROM AN UNAUTHORIZED OR FRAUDULENT FUNDS TRANSFER. 

 
 

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED BY INCOMING
  DRAWDOWN REQUESTS ("DRAWDOWN TRANSFERS")    
  

        Any financial institution, acting as your agent ("Drawdown Agent"), in requesting a funds transfer out of your WDDA, must transmit its request to us ("Drawdown
Request") through a Federal Reserve Bank by means of a dedicated communications line using the encryption standards of, and access controls established by, that Federal Reserve Bank. The
Set-Up Forms for Funds Transfer Services require that you provide us with a list ("Drawdown List") containing (a) the name and ABA routing number of each Drawdown Agent which you
have authorized to request and receive Drawdown Transfers out of each Transfer Account, and (b) the titles and account numbers of your accounts with each Drawdown Agent which are to be credited
for Drawdown Transfers out of each Transfer Account. Before making a Drawdown Transfer out of a Transfer Account, we will verify that (i) the account to receive the transfer is listed as an
account to receive transfers from that Transfer Account, and (ii) the financial institution requesting the Drawdown Transfer is listed as a Drawdown Agent for that Transfer Account. If the
above information cannot be verified, we will not be obligated to honor the Drawdown Request nor make the Drawdown Transfer. 

	Excluded Services:	 	 	 
	 	 	/s/  ELON MUSK      
 [Name]
	

 	
 	

By:	

ELON MUSK

	 	 	Title:	CEO

6

 
 

CASH MANAGEMENT SERVICES DISCLOSURE STATEMENT    
  

July 1,
1997 

        Wells
Fargo Bank, National Association ("Wells California"), and Wells Fargo Bank (Texas), National Association ("Wells Texas"), provide their Wholesale Demand Deposit Account ("WDDA")
customers with a wide range of cash management services (each a "Service" and collectively the "Services"). Each Service is described in a Service Description, Set-Up Forms and a User
Guide for that Service (collectively, the "User Documentation"). The Application and Agreement for Cash Management Services which you signed ("Application and Agreement"), this Disclosure Statement
and the User Documentation for each Service (collectively the "Service Documentation") together with our current WDDA Disclosure Statement (a copy of which has previously been provided to you), as
each may be modified or amended from time to time, contain the terms and conditions governing Wells Fargo's provision of each Service to you and any of your subsidiaries or affiliates receiving that
Service and on whose behalf you are acting. (The term "you" as used below and in the other Service Documentation means you and each such subsidiary or affiliate.) The Services will be primarily
provided by the Wells Fargo Bank ("Wells Fargo", "we" or "us") whose Application and Agreement you signed. Your use of any Service after receipt of the Service Documentation for that Service will
confirm your agreement to the terms, conditions, fees and charges set out in the Service Documentation for that Service and the WDDA Disclosure Statement. The fees and charges for each Service and the
terms for their payment are set out in the User Documentation for the Service. We may debit your WDDA for any fees or charges, and for any other amounts, due and owing to us in connection with the
Services. Our provision of the Services is subject to applicable Federal Reserve regulations and operating circulars, and NACHA and other funds transfer system and clearinghouse rules. For your
convenience, definitions of certain capitalized terms used below and in the other Service Documentation are set out in a Glossary located at the end of this Disclosure Statement. 

        CHANGES TO SERVICES; NOTICES.    We reserve the right to change the terms, conditions, fees and charges contained in the Service
Documentation for any Service after sending you prior notice of such change in writing or electronically or by printing a message on, or enclosing a message with, your WDDA or Account Analysis
Statement. If you do not wish to be bound by any such change, you may discontinue using the affected Service before the change becomes effective. If you continue to use a Service after the change
becomes effective, you will be bound by the change. Any written notice relating to a Service will be sent to you at your primary address as shown in our current WDDA records. Written notices or
reports to us relating to the Services must be sent to Wells Fargo at P.O. Box 63020, San Francisco, California 94163 (fax/telecopy: 415-896-0728). 

        FUNDS TRANSFERS/ACH TRANSFERS.    To make a Funds Transfer on the same Business Day that it is requested, we must receive your
request before the deadline we establish. However, we may not accept a request for a Funds Transfer or ACH Transfer or may delay making a requested transfer or ACH Transfer if the transfer would
require us to use a financial institution not acceptable to us or cause us to exceed any limitation on our intra-day net funds position established pursuant to Federal Reserve or other
regulatory guidelines. If we do not accept a request for a transfer of funds or must delay making a requested transfer, we will attempt to notify you promptly by telephone or, if you are receiving our
Information Express®, PC Manager® or Wells Electronic BankerTM Service, by means of an electronic message. We cannot amend or cancel a transfer after we have
executed a Funds Transfer request or have received an ACH Transfer request. We may, without prior notice or demand, obtain payment for any transfer by debiting the Transfer Account out of which the
transfer was to be made or any of your other accounts with us. We will debit or credit, as appropriate, your Transfer Account for Funds Transfers or ACH Transfers returned to us. We will have no
obligation to retransmit a returned transfer. Unless the return is caused by our failure to properly execute a requested funds transfer, we shall have no obligation to credit your Transfer Account
with any interest on the amount of any returned transfer we have debited from such Transfer Account. We have the right to reject for any reason any Funds Transfer or ACH Transfer we receive for
deposit into any account you have with us. To the extent permitted by law or any payment system rule, credit to your WDDA for an incoming 

 

Funds Transfer or ACH Transfer is provisional until we receive final settlement therefor. In the event final settlement is not received, we may, without prior notice or demand, debit your WDDA for
any such amount, and to the extent there are insufficient funds in your WDDA, you agree to refund to us immediately upon demand the residual amount. 

        SET-UP FORMS.    The Set-Up Forms for each Service must be signed by one of your authorized officers,
agent, or employee, except that the Set-Up Forms for a Transfer Service (and any changes to such Set-Up Forms) must, unless provided otherwise in the Service Documentation for
such Service, be signed (a) by one or more persons authorized by your resolutions, or in the case of non-corporate customers by another appropriate procedure, acceptable to us, to
designated individuals who may initiate and verify requests for transfers out of and/or into your Transfer Accounts, or (b) by all those persons required under your WDDA documentation to
withdraw funds by check or otherwise out of such Transfer Accounts. Instructions attempting to restrict our acceptance of requests for transfers out of or into any Transfer Account may only be made in
a writing which is signed by (i) one or more persons authorized by your resolutions, or in the case of non-corporate customers by another appropriate procedure, acceptable to us, to
restrict our acceptance of such requests, or (ii) at least one of the persons authorized under your WDDA documentation to withdraw funds by check or otherwise out of such Transfer Account. 

        SECURITY PROCEDURES.    You must comply with the Security Procedures applicable to Funds Transfers and ACH Transfers as
described in the Application and Agreement and other Service Documentation. The Security Procedures describe what steps each of us must take to attempt to detect
unauthorized instructions, requests or entries in connection with transfers of funds. You are bound by any such instruction, request or entry (i) authorized or transmitted by you, or
(ii) made in your name and accepted by us in good faith and in compliance with the Security Procedures, even if not properly authorized by you. If we take any action beyond those described in
the Security Procedures in an attempt to detect unauthorized instructions, requests or entries or to detect errors in the transmission or content of such instructions, requests or entries, such
actions will not become part of the Security Procedures and we will not be liable in any situation for failing to take or correctly perform these additional actions. 

        CODES AND PASSWORDS.    You will manage and control access to each Transfer Service using the required passwords, codes and
other access procedures. You are responsible for the establishment and maintenance of procedures to assure the confidentiality of the identification codes, passwords, repetitive request numbers and
other access procedures (collectively the "Codes") and the Security Procedures. FAILURE TO PROTECT THE CODES OR SECURITY PROCEDURES MAY ALLOW AN UNAUTHORIZED PARTY TO ACCESS
THE SERVICES. Except as otherwise specified in the applicable Service Documentation, you are required to develop and put in place internal procedures to limit such risk,
including, but not limited to, (a) changing the password of each Operator at least once every 90 calendar days, (b) not permitting Operators to share their identification codes or
passwords; (c) deleting the identification codes of Operators who no longer have access to a Service; (d) not keeping, in any form or in any place, any list of passwords; and
(e) keeping every identification code and repetitive request number under secure conditions. You agree to comply with any additional access or identification procedures we establish, and, if
you have reason to believe that any Code or Security Procedure has or may have become known by an unauthorized person (whether or not employed by you), you will immediately notify us by telephone and
confirm to us in writing such oral notification within 24 hours. 

        HONORING TRANSACTIONS AND INSTRUCTIONS.    We are under no obligation to honor, either in whole or in part, any transaction or
instruction which (a) exceeds your collected and available funds on deposit with us, (b) is not in accordance with any term or condition applicable to the relevant Service, (c) we
have reason to believe may not be authorized by you or your customers, (d) involves 

2

 

funds subject to a hold, dispute or legal process preventing their withdrawal, (e) would violate any applicable provision of any risk control program of the Federal Reserve or any rule or
regulation of any other federal or state regulatory authority, (f) is not in accordance with any other requirement of our policies, procedures or practices, or (g) we have reasonable
cause not to honor for our or your protection. 

        ACCOUNT RECONCILIATION; ERRORS OR UNAUTHORIZED TRANSACTIONS; NOTICE OF CLAIMS.    Unless you are using a Service which provides
for other notification arrangements, you will be notified of debits or credits to your WDDA in connection with your use of a Service through your periodic WDDA account statements (each such notice,
whether provided through your WDDA account statement or electronically, by telephone, in writing or otherwise through your use of another service, a "Confirmation"). You agree to regularly and
promptly review and verify each Confirmation, and, if you suspect an error, discrepancy or unauthorized transaction, immediately report it by calling your Wells Fargo Cash Management representative,
and also submitting a written report detailing the problem as soon as possible, but in any event within 30 days of the earlier of (i) the closing date of the WDDA
statement which first reflected the problem, or (ii) the day we first electronically notify you or otherwise make available (other than a WDDA account statement) a Confirmation to you. If you
do not so notify us, you will be precluded from asserting subsequent forgeries, alterations or unauthorized transactions by the same person or entity with respect to any of your WDDA's. Without regard
to care or lack of care, your failure to discover and report any suspected error, discrepancy or unauthorized transaction in connection with any Service or your WDDA within two months after a
Confirmation or other documentation reflecting the problem was made available to you will bar any claim against Wells Fargo with respect to any such error, discrepancy or unauthorized transaction. You
Undertake to notify us immediately of any claim against you or us made by a third party, that any act or omission by us in connection with any Service has caused such third party to sustain any
damage. You acknowledge that the reconstruction of an event causing you to suffer damages becomes difficult and may be inaccurate more than one year following the occurrence of such event.
Accordingly, Wells Fargo and you agree that any claim action or proceeding against the other for damages arising from or in any way related to an act or omission of the other in connection with the
Services or the performance of the Services, including any claim based on negligence, must be brought within one year from the date of such act or omission. Each of us will cooperate with the other in
any less recovery effort related to the performance of the Service and will assist the other in the defense or prosecution of any claim, action or proceeding brought by or against a third party
related to the Service. 

        LIMITATION OF LIABILITY.    Wells Fargo will be responsible for providing each Service in accordance with the applicable Service
Documentation. We cannot, however, accept responsibility for errors, acts or failures to act of others, including, among other entities, banks, communications carriers, clearing houses, your agents,
or Federal Reserve Banks, through which such transfers may be made or through which we may receive or transmit information. None of these entities will be deemed our agent. We, of course, also cannot
be responsible for any loss, liability or delay caused by fires, earthquakes, wars, civil disturbances, power surges or failures, acts of government, labor disputes, failures in communications
networks, legal constraints or other events beyond our control. We make no representations or warranties with respect to any Service other than those expressly made in the related Service
Documentation. We will not be liable to you, and you will not be liable to us, for any special, consequential, indirect or punitive damages, whether or not (a) any claim for such damages is
based on tort or contract or (b) we or you knew or should have known the likelihood of such damages in any circumstances. Except for Funds Transfers and ACH Transfers,
each Service is also subject to the limitation of liability, indemnification and other provisions contained in the "General Provisions" of the WDDA Disclosure Statement.

        PROPRIETARY PROPERTY.    Except as may be otherwise provided in the Service Descriptions, all computer programs, systems, reset
diskettes and other User Documentation for any Service, and all 

3

 

related information, constitute our proprietary property having great commercial value to us. We will remain the sole owner of all User Documentation and you will not acquire any proprietary interest
or rights in such programs, systems or other User Documentation as a result of your use of any of the Services. You will not create or permit others to create, by reverse engineering or otherwise, the
source code or any part of the source code from the object code of any such program. You may not transfer, copy, alter, modify, reproduce or convey in any manner any computer program, system or other
User Documentation or Security Procedure. Your right to any User Guide is expressly limited to the right to use the User Guide as set out in that Guide. 

        CONFIDENTIALITY.    All information which comes into Wells Fargo's or your possession concerning the other in connection with
any Service will be maintained as confidential and will not be used or divulged to any other person or entity except as may be necessary for the performance of any of the Services or as required by
applicable law. Specifically, you will keep the contents of all User Documentation confidential and will not permit your employees or agents to disclose, copy, reproduce, lend, sell, assign, transfer,
sublicense or otherwise make available any such Documentation in whole or in part to any person or entity, including, but not limited to, any of your successors or affiliates, other than those of your
employees who have a need to use the User Documentation. You agree to notify us immediately if you know or suspect that there has been unauthorized disclosure, possession or use of any computer
program or other User Documentation for any Service, and if you are responsible for such unauthorized disclosure, possession or use, you shall, at your expense, promptly (i) take all reasonable
actions, including, but not limited to, court proceedings, to recover possession of, or to prevent further unauthorized disclosure or use of, any such computer program or other User Documentation, and
(ii) obtain redress for any injury caused to us thereby. 

        RECORDS.    Neither the Service Description nor our performance of any Service will relieve you of any obligation imposed by law
or contract regarding the maintenance of records or from employing adequate audit, accounting and review practices customarily followed by businesses similar to yours. You will retain and provide to
us, upon request, all information necessary to remake or reconstruct any deposit, transmission, file, entry or other order affecting your WDDA until 15 calendar days after we receive such deposit,
transmission, file, entry or other order. 

        SUPPORT SERVICES.    Certain support services may be provided by Wells California to Wells Texas in connection with the
provision of the Services by Wells Texas to its customers. Each Wells Texas customer authorizes Wells California to initiate such instructions, and to make such debits and credits, to its WDDA as are
necessary or appropriate to effect or perform any such Service. 

        THIRD PARTY NETWORKS.    Our provision of certain Services is dependent upon our ability to provide access to third party
networks or systems. We will determine the funds transfer, communications or other such system to be used in performing the Services. In the event that any network or system is unavailable, or if we
determine in our discretion that we are unable to continue to provide access to such network or system, we may discontinue the affected Service or provide an alternate service. 

        INCONSISTENCY OF NAME AND ACCOUNT NUMBER.    If you request a funds transfer or issue a payment order, we and subsequent parties
to the transaction may rely on the identifying number you provide for the beneficiary's account or for the beneficiary's bank, or any intermediary bank, even though such number identifies an account
or a bank different from the account or bank you identified by name, the name and number do not agree, or we or subsequent parties knew or had reason to know of the inconsistency. In addition, your
obligation to pay us the amount of the funds transfer or payment order is not excused in such circumstances. 

        COURIERS.    You may utilize a courier to deliver or receive banking transactions and in so doing you agree at all times and in
all respects that, while for your administrative convenience courier charges 

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may be billed to Wells Fargo, (a) the courier is your agent and not ours, and you and not we are responsible for any services performed or promised and not performed by the courier, and
(b) you assume all risk of loss prior to our acceptance of such transactions from the courier and subsequent to the courier's acceptance of transactions from us. Although we may undertake
reasonable efforts to facilitate any loss recovery, you acknowledge that you (and not Wells Fargo) will be responsible for all loss recovery procedures and processes relating to such losses. 

        AUTHORITY TO COMBINE FUNDS.    You acknowledge and assure us that any and all transfers and commingling of funds required or
permitted by any Service, and all other aspects of your and our performance of the Services, have been duly authorized by all necessary parties, including, without limitation, the accountholder of
each account, and that you have obtained, and shall maintain in your regular business records and make available to Wells Fargo upon reasonable demand for a period of six years after the termination
of any Service, adequate documentary evidence of such authorization from the accountholder of each account, executed by the duly authorized officer(s) of each such accountholder in accordance with
that accountholder's organizational requirements. You further acknowledge and assure us that each transfer or commingling of funds required or permitted by any Service is not in violation of any of
your or your subsidiaries' or affiliates' internal requirements, nor in violation of any applicable federal, state or local statute, ordinance, regulation or rule of law, or of any decree, judgment or
order of any judicial or administrative authority. 

        TERMINATION.    We or you may terminate any Service (and any license, sublicense or other agreement [collectively
the "Licenses"], relating to any Service) without cause upon written notice of at least 10 calendar days to the other party, unless the User Documentation for a Service provides otherwise.
However, if you are in violation of any of the terms or conditions set out in the Service Documentation for a Service, we may immediately terminate that Service or all the Services (and any Licenses
relating to the Services) upon written or electronic notice to you. We may also terminate any Service (and any License relating to any Service) if you stop using the computer program provided as part
of the User Documentation for that Service. The termination of any Service or the termination of all the Services will not affect your or our rights with respect to transactions which occurred before
such termination. Upon any such termination, you will immediately deliver to us all reset diskettes (used or unused), copies of all computer programs and other User Documentation in your possession,
custody or control, and, if we request, you will certify in writing to us that all such materials and documents have been delivered to us. 

        GOVERNING LAW.    The Service Documentation for each Service will be governed by and be interpreted in accordance with
substantive federal law and regulations, and, to the extent such laws and regulations are not applicable, the substantive law of the state ("Headquarters State") where the Wells Fargo Bank which is
providing such Service has its headquarters (collectively, the "Governing Law"). Any Service Documentation or Service which is inconsistent with applicable laws, regulations or rules will be deemed
modified and applied in a manner consistent therewith. Any Service Documentation deemed unenforceable or invalid shall not affect the enforceability or validity of the remaining Service Documentation. 

        CONFLICTS/WAIVERS.    In the event of any conflict among the Service Documentation for a Service, the following will govern in
accordance with the order of listing: (i) the Service Description, (ii) the Set-Up Forms, (iii) the Disclosure Statement, (iv) the Application and Agreement,
and (v) the User Guide. Our or your waiver of any term or provision of any Service Documentation shall not be construed as a waiver of such term or provision at any other time, or as a waiver
of any other term or provision. 

        ASSIGNMENT/THIRD PARTIES.    We may assign our rights or obligations with respect to any Service and the related Service
Documentation to Wells Fargo & Company or any person or entity owned or controlled by Wells Fargo & Company. We may not otherwise assign or transfer our, and you 

5

 

may not assign or transfer your, rights or obligations with respect to any Services or the related Service Documentation without the other's prior written consent, which consent will not be
unreasonably withheld. No person or entity shall be deemed to be a third party beneficiary under any Service Documentation. 

        TELEPHONE RECORDING.    The decision to record any telephone conversation shall be solely within out discretion, and we shall
have no liability for doing so or failing to do so. You acknowledge and assure us, on your behalf and on behalf of your employees and agents, that we may monitor and record telephone conversations at
any time without further notice to the parties to such telephone conversations. 

        USURY.    It is never the intention of Wells Fargo to violate any applicable usury, interest rate or other laws. Wells Fargo
does not agree to, or intend to contract for, charge, collect, take, reserve or receive (collectively, "charge or collect") any amount in the nature of interest or in the nature of a fee, penalty or
other charge which would in any way or event cause Wells Fargo to charge or collect more than the maximum Wells Fargo would be permitted to charge or collect by any applicable federal or state law.
Any such excess interest or unauthorized fee shall, notwithstanding anything stated to the contrary in any Service Documentation, be applied first to reduce the amount owed, if any, and any excess
amounts will be refunded. 

        ARBITRATION.    Upon the demand of either party, any "Dispute" shall be resolved by binding arbitration (except as set forth
below in "Judicial Review of Arbitration Awards") in accordance with the terms of this Agreement. A "Dispute" shall mean any action, dispute, claim or controversy of any kind, whether in contract or
tort, statutory or common law, legal or equitable, now existing or hereafter arising under or in connection with, or in any way pertaining to, any of the Services, or any past, present or future
activities, transactions or obligations of any kind related directly or indirectly to any Service, including, without limitation, any of the foregoing arising in connection with the exercise of any
self-help or any ancillary or other remedies or actions taken relating to any Service. Any party may by summary proceedings bring an action in court to compel arbitration of a Dispute. Any
party who fails or refuses to submit to arbitration following a lawful demand by any other party shall bear all costs and expenses incurred by such other party in compelling arbitration of any
Dispute. 

        RULES GOVERNING ARBITRATION.    Arbitration proceedings shall be administered by the American Arbitration Association ("AAA") or
such other administrator as the parties shall mutually agree upon in accordance with the AAA Commercial Arbitration Rules. All Disputes submitted to arbitration shall be resolved in accordance with
the Federal Arbitration Act (Title 9 of the United States Code), notwithstanding any conflicting choice of law provision in this Disclosure Statement. The arbitration shall be conducted at a location
in the Headquarters State selected by the AAA or other administrator. If there is any inconsistency between the terms hereof and any such rules, the terms and procedures set forth herein shall
control. All statutes of limitation applicable to any Dispute shall apply to any arbitration proceeding. All discovery activities shall be expressly limited to matters directly relevant to the Dispute
being arbitrated. Judgment upon any award rendered in an arbitration may be entered in any court having jurisdiction; provided, however, that nothing contained herein shall be deemed to be a waiver by
any party which is a bank of the protections afforded to it under 12 U.S.C. 91 or any similar applicable state law. 

        ARBITRATION: PROVISIONAL REMEDIES.    No provision hereof shall limit the right of any party to exercise self-help
remedies such as setoff, or to obtain provisional or ancillary remedies, including, without limitation, injunctive relief, sequestration, attachment, garnishment or the appointment of a receiver, from
a court of competent jurisdiction before, after or during the pendency of any arbitration or other proceeding. The exercise of any such remedy shall not waive the right of any party to compel
arbitration hereunder. 

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        ARBITRATOR QUALIFICATIONS AND POWERS, AWARDS.    Arbitrators must be active members of the Bar in the Headquarters State with
expertise in the substantive laws applicable to the subject matter of the Dispute. Arbitrators are empowered to resolve Disputes by summary rulings in response to motions filed prior to the final
arbitration hearing. Arbitrators (i) shall resolve all Disputes in accordance with the Governing Law, (ii) may grant any remedy or relief that a federal or state court of the
Headquarters State could order or grant within the scope hereof and such ancillary relief as is necessary to make effective any award, and (iii) shall have the power to award recovery of all
costs and fees, to impose sanctions and to take such other actions as they deem necessary to the same extent a judge could pursuant to the Federal Rules of Civil Procedure, the Rules of Civil
Procedure of the Headquarters State or other applicable law. Any Dispute in which the amount in controversy is $5,000,000 or less shall be decided by a single arbitrator who shall not render an award
of greater than $5,000,000 (including damages, costs, fees and expenses). By submission to a single arbitrator, each party expressly waives any right or claim to recover more than $5,000,000. Any
Dispute in which the amount in controversy exceeds $5,000,000 shall be decided by majority vote of a panel of three arbitrators; provided, however, that all three arbitrators must actively participate
in all hearings and deliberations. 

        JUDICIAL REVIEW OF ARBITRATION AWARDS.    Notwithstanding anything herein to the contrary, in any arbitration in which the
amount in controversy exceeds $25,000,000, the arbitrators shall be required to make specific, written findings of fact and conclusions of law. In such arbitrations (i) the arbitrators shall
not have the power to make any award which is not supported by substantial evidence or which is based on legal error, (ii) an award shall not be binding upon the parties unless the findings
of fact are supported by substantial evidence and the conclusions of law are not erroneous under the Governing Law, (iii) the parties shall have, in addition to the grounds referred to in the
Federal Arbitration Act for vacating, modifying or correcting an award, the right to judicial review of (a) whether the findings of fact rendered by the arbitrators are supported by substantial
evidence, and (b) whether the conclusions of law are erroneous under the Governing Law. Judgment confirming an award in such a proceeding may be entered only if a court determines the award is
supported by substantial evidence and not based on legal error under the Governing Law. 

        ARBITRATION, OTHER MATTERS.    To the maximum extent practicable, the AAA, the arbitrators and the parties shall take all action
required to conclude any arbitration proceeding within 180 days of the filing of the Dispute with the AAA. No arbitrator or other party to an arbitration proceeding may disclose the existence,
content or results thereof, except for disclosures of information by a party required in the ordinary course of its business, by applicable law or regulation, or to the extent necessary to exercise
any judicial review rights set forth herein. If more than one agreement for arbitration by or between the parties potentially applies to a Dispute, the arbitration provision most directly related to
the Service or the subject matter of the Dispute shall control. This arbitration provision shall survive the termination or amendment of the Service Documentation for a Service or the termination of
that Service, any agreement relating thereto or any relationship between the parties. 

        NO ORAL AGREEMENTS.    THE SERVICE DOCUMENTATION FOR EACH SERVICE TOGETHER WITH THE WDDA DISCLOSURE STATEMENT REPRESENT THE
FINAL AGREEMENT BETWEEN THE PARTIES AND MAY NOT BE CONTRADICTED BY EVIDENCE OF PRIOR, CONTEMPORANEOUS OR SUBSEQUENT ORAL AGREEMENTS OF THE PARTIES, THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE
PARTIES. 

7

  

 
 

GLOSSARY    
  

        "ACH" means automated clearing house. 

        "ACH
Transfer" means any transfer of funds made or processed by, or for which instructions are transmitted through, an automated clearing house. 

        "Application
and Agreement" means the Application and Agreement for Cash Management Services, signed by you, as modified or amended from time to time. 

        "Business
Day" means any day, other than a Saturday, Sunday or holiday, which Wells Fargo is open for the conduct and operation of its wholesale services business. 

        "Codes"
means the identification codes, passwords, repetitive request numbers and other access procedures which allow you to access a Transfer Service. 

        "Controlled
Disbursement Account" means your demand deposit account with another financial institution maintained in connection with our Controlled Disbursement Service. 

        "Controlled
Funding Account" means your WDDA which funds your Controlled Disbursement Account under our Controlled Disbursement Service. 

        "Disclosure
Statement" means this Cash Management Services Disclosure Statement, dated July 1, 1997, as modified or amended from time to time. 

        "Excluded
Service" means any Service not governed by the Service Documentation for that Service as listed on the signature page of the Application and Agreement. 

        "Funds
Transfer" means a transfer of funds (other than an ACH Transfer) which you directly (or through an agent or funds transfer system) and unconditionally (except for time of payment)
instruct us to make, or cause another financial institution to make, out of or into one of your Transfer Accounts for the purpose of making a payment of a specified (or determinable) amount of money. 

        "Governing
Law" means the substantive federal law and regulations, and, to the extent such laws and regulations are not applicable, the substantive law of the Headquarters State. 

        "Headquarters
State" means that state in which the Wells Fargo Bank whose Application and Agreement you signed has its headquarters offices. 

        "NACHA
Rules" means the Operating Rules of the National Automated Clearing House, as in effect from time to time. 

        "Operator"
means, for any Transfer Service, each of your employees whom you have designated as operators or users of, or as having access to, that Service. 

        "Repetitive
Funds Transfers" means a series of Funds Transfers, each initiated separately, to be made from time to time between the same two accounts (one of which is a Transfer
Account). 

        "Security
Procedures" means, for any Transfer Service, the designated Security Procedures described in the Application and Agreement and other Service Documentation for that Service. 

        "Service"
means any cash management service offered by Wells Fargo. 

        "Service
Description" means, for any Service, the description of that Service and certain of the terms governing its use, as modified or amended from time to time, which Wells Fargo
provides with respect to that Service. 

        "Service
Documentation" means, for any Service, the Application and Agreement, the Disclosure Statement and the User Documentation for that Service. 

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        "Set-Up
Forms" means, for any Service, those forms, documents, authorizations, agreements, data or information, as modified or amended from time to time, which Wells Fargo
requires be completed or provided for that Service. 

        "Transfer
Account" means, for any Service involving Funds Transfers or ACH Transfers, any WDDA you have designated out of or into which Fund Transfers or ACH Transfers are to be made. 

        "Transfer
Service" means any Service providing by its terms for Funds Transfers or ACH Transfers. 

        "User
Documentation" means, for any Service, the Service Description, User Guide and Set-Up Forms for that Service. 

        "User
Guide" means, for any Service, any guides, manuals, price schedules, specifications, materials, computer programs, computer program licenses, reset diskettes, documents,
instructions, forms and notices, as modified or amended from time to time, which Wells Fargo provides in connection with that Service. 

        "WDDA
Disclosure Statement" means the WDDA Disclosure Statement last provided to you by Wells Fargo with respect to your WDDA, as modified or amended from time to time. 

        "Wells
California" means Wells Fargo Bank, National Association. 

        "Wells
Fargo" or "we" or "us" means, unless otherwise specified, that Wells Fargo Bank whose Application and Agreement you signed. 

        "Wells
Texas" means Wells Fargo Bank (Texas), National Association. 

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WHOLESALE DEMAND DEPOSIT ACCOUNT
  
    DISCLOSURE STATEMENT    
  

Dated
July 29,1996 

        This
Disclosure Statement contains the terms and conditions of your Wholesale Demand Deposit Account ("WDDA") at Wells Fargo Bank. This Disclosure Statement replaces any prior Wells
Fargo Bank Disclosure Statement you received with respect to your WDDA, and, for conversion customers, replaces First Interstate Bank's "Rules Governing Deposit Accounts" and another agreement you may
have had with First Interstate Bank with respect to the matters discussed below. All fees and other charges for your WDDA and the services referenced below are detailed in a separate price schedule
which has been provided to you; if you are a conversion customer, your relationship manager will provide a price schedule to you upon conversion which schedule replaces First Interstate Bank's
"Schedule of Business Account Fees and Rates". This Disclosure Statement also contains the terms and conditions of Wells Fargo's most popular cash management services: Account Reconcilement, CheXstor,
our check safekeeping services, and Dollar Authorized Payment. Your use of your WDDA after you receive this Disclosure Statement will indicate your agreement to all terms, conditions, fees and charges
set forth below or in the most recent price schedule provided to you. 

        Wells
Fargo's WDDA is designed specifically to meet the unique requirements of sophisticated business checking customers. The service combines efficient paper and electronic transaction
processing with fast, detailed account reporting. WDDA customers typically utilize many of Wells Fargo's cash management services and have multiple WDDAs to segregate business functions or locations,
producing high WDDA activity and dollar volumes each month. 

        Wells
Fargo reserves the right to change the terms and conditions described in this Disclosure Statement and the fees and charges contained in any price schedule. Except in the case of
changes in FDIC charges, we will send you prior notice of any such change or notify you by printing or enclosing a message on/with your WDDA statement. WDDA statements and notices relating to your
WDDA will be sent to you at your primary address currently shown on our records. If you do not wish to be bound by any change, you may discontinue using the service affected by the change or close
your WDDA before the effective date of the change. If you continue to use your WDDA, or, if the change only affects a specific service, you use that service, after the change becomes effective, you
agree to be bound by the change. 

        Any
term or condition contained in this Disclosure Statement which is inconsistent with applicable law or regulation will be deemed modified and applied in a manner consistent with such
law or regulation. Any term or condition deemed unenforceable or invalid shall not affect the enforceability or validity of the remaining provisions of this Disclosure Statement. 

        Wells
Fargo will rely on the information you provided us when your WDDA (or, if you are a conversion customer, your converted First Interstate account) was opened, until we receive
appropriate written notice of any change. In the case of a corporation, this notice must be signed by the person(s) who opened the WDDA, unless the change affects the corporate titles, or number, of
the Authorized Signer(s) on your WDDA, in which case the notice must be in the form of a resolution, certified by the Corporation's Secretary or Assistant Secretary. In the case of a partnership or
limited liability company, this notice must be signed by all general partners or managers, respectively, or by the person(s) who opened the WDDA. If a dispute arises over control of or access to your
WDDA, we reserve the right to prevent any further withdrawals and may restrict or deny access to the WDDA and return checks unpaid until the dispute is resolved to our satisfaction or we may continue
to pay checks and honor withdrawal requests and other payment orders when the instructions to do so are given to us by those who opened your WDDA. 

 

CASH MANAGEMENT SERVICES  

        We have included below a brief description of only a few of the broad variety of cash management services available to WDDA customers. Capitalized terms not
otherwise defined in the text are defined on page 10 of this Disclosure Statement. 

        CheXstor—When you select Wells Fargo's CheXstor for check safekeeping: 

	•
	Wells
Fargo will maintain microfilm records of all checks paid against your WDDA for a period of 7 years or longer if required by applicable law
("Record Period").

	•
	Canceled
checks are shredded and recycled as part of Wells Fargo's commitment to improve the environment.

	•
	Wells
Fargo will provide a photocopy of any check posted against your WDDA which you request during the Record Period. You may request a photocopy
electronically via your personal computer and PC Manager® or Wells Electronic BankerTM or you may also telephone Cash Management Client Services on InfoTouch® at
1(800)-AT-WELLS (1-800-289-3557) to request a copy. 

If
we fail to provide you with a copy of a check you request during the Record Period, we will reimburse you for (and our liability will be limited to) any direct loss you incur as a result of the
check's unavailability (not to exceed the amount of the check). We will require that you substantiate any claimed loss. 

        Account Reconcilement—Wells Fargo's Account Reconcilement automates account balancing procedures and gives you a wide range of
reports. Along with detailed statements, you may receive optional reports which highlight specific categories of information, including exception transactions. Partial, Full, PC Recon and Deposit
Reconcilement services are available from Wells Fargo. In addition to its other advantages, Account Reconcilement will help prevent the fraudulent use of your checks and your WDDA. 

        Positive Pay—Wells Fargo offers Positive Pay in conjunction with Account Reconcilement. You provide Wells Fargo with detailed
check information on or before each Business Day that you issue checks. This information is electronically matched to checks presented against your WDDA and is provided to our branches to help make
decisions on cashing checks presented to tellers. You may instruct us to either automatically return all checks that do not match this information or by using PC Manager, Wells Electronic Banker or
Information Express®, you may instruct us to return unmatched checks on an individual basis. Positive Pay and Account Reconcilement are also available as additional features with Wells
Fargo's Controlled Disbursement Service. 

        Dollar Authorized Payment—Our Dollar Authorized Payment Service permits you to establish a dollar authorized payment limit for
checks drawn on your WDDA. This limit should be chosen according to your business needs; however, we strongly discourage limits in excess of $100,000. If you require a limit in excess of $100,000, you
should use our Positive Pay Service in order to minimize the risk of a large loss from the fraudulent or unauthorized use of your WDDA. Any check drawn against your WDDA in an amount above this dollar
limit is automatically (without requiring your specific approval) returned unpaid (marked "Refer to Maker") when presented for payment. 

        Information Express, PC Manager and Wells Electronic Banker—As an Information Express, PC Manager or Wells Electronic Banker
customer, you will be provided with detailed account information on a timely basis via your personal computer, allowing you to actively manage daily activity in your WDDA. 

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VERIFICATION OF CHECKS  

        How Checks are Processed at Wells Fargo—Checks are processed for payment at Wells Fargo (as at most
large banks) by automated means, and most checks are not individually examined. Expeditious processing of your checks and diligent compliance with expedited funds availability laws and regulations
mandate automated check processing. Although we do examine certain checks under check processing procedures which change from time to time, reasonable banking standards permit automated check
processing without individual check verification. WELLS FARGO'S CHECK PROCESSING PROCEDURES MAY NOT INCLUDE THE VERIFICATION OF THE SIGNATURES ON YOUR CHECKS AGAINST THOSE OF
THE AUTHORIZED SIGNERS, NOR DO OUR PROCEDURES NECESSARILY COMPARE THE NUMBER OF SIGNATURES ON A CHECK AGAINST YOUR REQUIREMENTS.

        As
the banking industry strives to process and clear checks with greater speed and cost efficiency and chronological advances permit forgers the advantage of quality reproductions, the
opportunity for check fraud and related crimes greatly increases. The benefits you gain from faster and more efficient check processing require that you take a more active role and exercise greater
diligence in monitoring your WDDA. 

        WDDA Policy on Checks Over $100,000 ("Large Check Policy")—Wells Fargo offers its WDDA customers products which greatly reduce
the risk of check fraud—particularly our Positive Pay and Dollar Authorized Payment Services. Positive Pay permits us to electronically match checks presented to us against check
information you provide to us. Our Dollar Authorized Payment Service permits you to set a maximum dollar limit on checks drawn on your WDDA. 

        It
is Wells Fargo's Large Check Policy that WDDA customers should either (i) use our Positive Pay service, or (ii) use our Dollar Authorized Payment service with a maximum
dollar limit of $100,000 or less. Any WDDA customer who does not comply with our Large Check Policy assumes all risk of loss for any check in excess of $100,000 and acknowledges that Wells Fargo will
not be responsible for any loss, whether caused by fraud, forgery or otherwise, arising out of the payment of any such check. 

        Restrictive Endorsements or Notations—If a check or other item is presented to us for payment bearing a restrictive
endorsement or notation, such as "not valid after 60 days" or "paid in full" or "not valid over $100", we may ignore the notation or restriction and pay the item and we shall incur no liability
for not acting upon or not notifying you of the restriction or endorsement. 

SUSPECTED FORGERIES OR ALTERATIONS  

        Responsibility for Losses—Wells Fargo will be responsible (except as otherwise provided in this
Disclosure Statement, or, in the case of Positive Pay customers, in the agreement for that service), for any wrongful or illegal use of checks drawn on your WDDA only if Wells Fargo's failure to
properly perform its check processing procedures (as described in the preceding "Verification of Checks" section) directly caused the loss, in which case our liability is limited to your direct
damages up to the amount of the check. YOU ARE RESPONSIBLE FOR ALL OTHER LOSSES ARISING FROM CHECK FORGERY, CHECK ALTERATION OR OTHER UNAUTHORIZED USE OF YOUR
ACCOUNT.

        Your
role is crucial in the prevention of any wrongful use of your checks or WDDA. You must examine and reconcile your WDDA statement promptly upon receipt. If you suspect a check
forgery or alteration or other unauthorized use of your WDDA, you must report it to our Cash Management Client Services by calling 1(800)-AT-WELLS
(1-800-289-3557) and submit a written report to Wells Fargo as soon as possible, but in any event, within 30 days of the closing date of the WDDA statement
that reflected the first forgery, alteration or unauthorized transaction(s). IF YOU FAIL TO COMPLY WITH THE FOREGOING, WELLS FARGO WILL NOT BE RESPONSIBLE FOR SUBSEQUENT  

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 FORGERIES, ALTERATIONS OR UNAUTHORIZED USE BY THE SAME PERSON OR ORGANIZATION. Without regard to care or lack of care, by either you or Wells Fargo, your failure to discover
and report any suspected forged, altered or unauthorized check or other item drawn on, withdrawal request from, ACH debit to, or other unauthorized use of, your WDDA within two months after the check
or items, or any report or WDDA statement containing or reflecting the check, item, debit, withdrawal or unauthorized use, is made available to you, will bar any claim against Wells Fargo with respect
to any such forgery, alteration, debit, withdrawal or other unauthorized use. 

        Lost or Stolen Checks—You are in the best position to prevent the wrongful or illegal use of your WDDA. If your checks are
lost or stolen, you must notify Cash Management Client Services at 1(800)-AT-WELLS (1-800-289-3557) immediately; your failure to do so will
hamper our ability to prevent loss and will, therefore, relieve us of any liability regarding the checks, Upon such notification, we may at our discretion, close your WDDA and open a new one. All
checks will then be returned as "Account Closed" unless you specifically request that a particular check be paid. (To make such an exception, you must provide us in a timely manner with the check
number, dollar amount and the name of the payee.) If third parties make regular deposits to or withdrawals from your WDDA (such as wires or ACH transfers), you must notify those parties of your new
WDDA number immediately. 

        Internal Controls—Preventing the fraudulent or unauthorized use of your WDDA is your responsibility. You should ensure the
integrity of your internal procedures with respect to your checks and your WDDA. Wells Fargo recommends that you consider the following internal controls: 

	1)
	Designate
different personnel to perform separately the functions of check issuance and reconcilement;

	2)
	Keep
your check stock in a secure, locked area with checks under dual control and access to the area limited to authorized personnel;

	3)
	Pay
particular attention to checks cashed out of sequence and checks payable to individuals or to "cash";

	4)
	Have
check stock reorders handled by authorized persons only and audit the check stock periodically;

	5)
	Visually
review all checks before issuance;

	6)
	Review
your transaction activity for unexpected fluctuations; and

	7)
	Keep
any facsimile signature plates (the use of facsimile signature plates when issuing checks increases your risk of fraud) in a secure controlled access area with dual control over
access to signature plates. 

OTHER INFORMATION ABOUT YOUR WDDA  

        When Deposits Are Credited To Your WDDA—All over-the-counter deposits or ATM
deposits to your WDDA which are received before the cutoff time posted in that branch on any Business Day will be credited (and will be considered deposited) to your WDDA as of the close of business
that day, and will be reflected in that day's Ledger Balance. All other deposits (such as cash letter or lockbox) will be processed in accordance with separate agreements or banking practice. All
deposits received after the posted cutoff time on a Business Day or at any time on a day which is not a Business Day will be credited (and will be considered deposited) to your WDDA at the end of the
next Business Day. Deposits placed in one of our "night depositories" before 7:00 a.m. on any Business Day will be credited to your WDDA at the close of business on that same day; all other
deposits placed in the "night depository" will be credited to your WDDA at the end of the next Business Day. All deposits are accepted subject to verification. We reserve the right to make adjustments
to your WDDA for computation or other errors. If you deposit cash, we will count it and verify it in your presence or in 

4

 

accordance with our existing procedures. If our count differs from yours, our count will be considered to be the correct one. If you make a deposit at a night depository or ATM, and our count differs
from
the amount keyed or shown on your records, our count will be considered the correct one, regardless of any support tape or listing or other record you may provide. 

        Withdrawal of Deposited Funds—Wells Fargo's general policy applicable to WDDA customers is to make funds from checks deposited
into your WDDA available to you as "collected funds" in accordance with the collected funds schedule provided to you by your relationship manager (this schedule may be changed at anytime by Wells
Fargo without prior notice). Electronic direct deposits and cash deposits will be available at the time of final settlement. 

        However,
if Wells Fargo believes that a check you deposit may not be paid, the funds from the deposited check may not be available to you until up to five Business Days after the time
set forth in the collected funds schedule for your WDDA. Wells Fargo will notify you of any delay in availability no later than the next Business Day after the day the circumstances become known to
us. In addition, if a disaster or emergency occurs, funds may not be available to you for an additional period of time until we are able to resume business. We will notify you as soon as possible of
any such delay. 

        When Checks or Items Are Debited To Your WDDA—Your WDDA will be debited on the day a check or other item drawn on your WDDA is
presented to Wells Fargo or at an earlier time if we receive an electronic or other notice that a check drawn on your WDDA has been deposited for collection in another financial institution. A
determination of your account balance for purposes of making a decision to dishonor a check or item for insufficiency of funds may be made at any time between the presentment of the check or item (or
earlier upon receipt of any such notice) and the time of return of the check or item, and no more than one such determination need be made. 

        Checks or Items Returned Unpaid—A check or item you deposit or cash may be returned to us unpaid for any reason. Wells Fargo
is under no obligation to question, inquire into or otherwise contest the basis for any returned item or check. Prior to such return, we may receive a written or electronic notice that the check or
item is being returned. We may choose, without notifying you, to present the check a second time for payment. In any case, upon receipt of a notice of nonpayment or upon return of a check or item
(either the first return or, if applicable, the second return), we may debit your WDDA for the amount of the check or item returned (as of the date that it was credited to your WDDA), and, upon
receipt of the returned check (after the first return or, if presented a second time, after the second return), we will promptly send it to you; however, we shall not be obligated to notify you of our
receipt of any notice of nonpayment with respect to the returned check or of the initial physical return of the check or item if we chose to present it a second time. If a check is returned and there
are insufficient funds in your WDDA or your WDDA is closed, you agree to promptly pay Wells Fargo the amount of the check (or in the case of insufficient funds, the amount due Wells Fargo). 

        Overdrafts, Returned Checks and Insufficient Funds—When Wells Fargo receives a check, withdrawal notice, electronic funds
transfer or other item drawn on your WDDA, and there are insufficient collected funds in your WDDA, we may, at our discretion and without prior notice to you, either pay it (thus creating an overdraft
in your WDDA), or return it to the party from which it was received. We are under no obligation to allow such payments or withdrawals to be made from your WDDA even on an intraday basis and without
regard to whether we may have allowed such activity on one or more
previous occasions. You must repay any overdraft in your WDDA immediately. If there is more than one Authorized Signer on your Account, you as owner of the Account, or, when there is more than one
owner of the Account, each owner, jointly and severally, is liable to Wells Fargo for any overdraft whether or not you or any such owner (i) signed the item that created the overdraft, or
(ii) benefited from the proceeds of the item created by the overdraft. ANY PROVISION OF STATE LAW TO THE CONTRARY IS HEREBY WAIVED BY YOU AND EACH SUCH
OWNER.

5

 

        Wire and ACH Transactions—We may receive funds by wire transfer for credit to your WDDA or, as a member of the National
Automated Clearing House Association ("NACHA"), we may be asked to process Automated Clearing House ("ACH") debits or credits to your WDDA. In either case, the following will apply: 

	•
	In
accordance with NACHA rules, Wells Fargo may process ACH debits to your WDDA at the request of any member of NACHA. Wells Fargo will process ACH debits to
your WDDA without any authorization by you to Wells Fargo (nor any prior notice to you from Wells Fargo) on the assumption, as prescribed by NACHA rules, that you have authorized the other NACHA
member to initiate such ACH debits to your WDDA. If you do not wish Wells Fargo to process ACH debits to your WDDA, you must write to your relationship manager requesting that Wells Fargo block the
processing of all ACH debits to your WDDA. If at a later time you wish to alter this arrangement, simply let us know in writing.

	•
	Any
ACH credit to your WDDA will be provisional until Wells Fargo has received final settlement in accordance with NACHA rules or otherwise has received
payment as provided by applicable law. If such settlement or payment is not received, Wells Fargo shall be entitled to debit your WDDA for the amount of the settlement or payment (as of the date it
was credited to your WDDA). If at that time there are insufficient funds in your WDDA or your WDDA is closed, you agree to promptly pay Wells Fargo the amount of the credit (or in the case of
insufficient funds, the remaining amount due Wells Fargo).

	•
	You
will receive notice of credits and debits to your WDDA through your WDDA statement which you will receive at regular intervals, but we will not provide
any separate notice of wire, ACH or other funds transfers into or out of your WDDA. If you desire faster notice, you may obtain it by using our Information Express, Wells Electronic Banker or PC
Manager service. You must immediately inform us of any credits or debits which are incorrect or not authorized by you. 

        Stop Payments—We may pay a check against your WDDA whenever it is presented and without regard to its date. If you do not want
us to pay a check, you must place a stop payment order which is valid for the period specified when you opened your WDDA or when your account was converted to a WDDA and must be received within
sufficient time for us to act. You may renew a stop payment order via PC Manager, Wells Electronic Banker or InfoTouch or telephone to Cash Management Client
Services. A stop payment order will be ineffective with respect to (a) a check deposited to an account at any Wells Fargo Bank if it cannot be charged back without creating an overdraft in that
account, and (b) a check that was cashed by another Wells Fargo Bank. You may request a stop payment of a check by using PC Manager or Wells Electronic Banker or you may also telephone our Cash
Management Client Services, on InfoTouch at 1 (800)-AT-WELLS (1-800-289-3557), Monday through Friday, 7:00 am to 6:00 p.m., Pacific
Time. You authorize us to accept telephone stop payment orders from any person who we in good faith believe is acting on your behalf. In Texas, you must confirm an oral stop payment order in writing. 

        Payment Over Stop Order or Dollar Authorized Payment Limit—If Wells Fargo inadvertently pays a check when a stop payment order
should have been effective or the check is in excess of your Dollar Authorized Payment limit, we will be liable only for any direct loss you incur (not to exceed the amount of the check, or in the
case of our payment of a check in excess of your Dollar Authorized Payment limit, not to exceed the amount by which such check exceeds your limit) as a result of our failure to stop payment so long as
you are able to establish that you do not owe the money to the party who received it and you are able to substantiate any claimed loss (in which case you agree to assign us your rights, and cooperate
with Wells Fargo in pursuing its claims, against the payee or other holder of the check). 

6

 

        Earnings Allowance—The average monthly Investible Balance in your WDDA may earn an "Earnings Allowance" which, depending on
your WDDA arrangements, may be applied against that month's service charges for your WDDA. An Earnings Allowance in excess of the total monthly service charges cannot be credited to your WDDA as
interest and cannot be carried forward to the following month. 

        Earnings
Allowances are calculated on a 365-day year basis using an "Earnings Credit Rate", which is a variable rate (which may be as low as zero percent) established by
Wells Fargo. This rate is determined monthly and is applied to your average Investible Balance for that month using the following formula: Earnings Credit Rate multiplied by the number of days in the
month divided by 365 days multiplied by the average Investible Balance for that month. As the factors used in the formula change, the Earnings Allowance earned on a given average monthly
Investible Balance will vary. Please call your relationship manager with questions on your current Earnings Credit Rate. 

        Finance Charges—You may either be directly debited or invoiced for fees and charges incurred in connection with your WDDA.
Wells Fargo may assess finance charges on any invoiced amounts that are not paid within 45 days of the date of invoice. If the invoice is paid within 45 days, then% no finance charge
will be assessed. If the invoice is not paid within 90 days of the date of the invoice, Wells Fargo may debit your WDDA for the amount outstanding. 

        Finance
charges are assessed at a rate of 1.5% per month (18% per annum). Charges for accrued and unpaid interest and previously assessed finance charges will not be included when
calculating finance
charges. Payments and other reductions of amounts owed will be applied first to that portion of outstanding fees attributable to charges for accrued and unpaid interest and previously assessed finance
charges, then to other charges. 

        Should
you wish to question any service charge, please call your relationship manager. Service charges will be automatically debited from your WDDA (which occurs approximately five
business days after you receive your account analysis statement). This minimizes the possibility of finance charges and also eliminates the need to process the invoice through your accounts payable
area. 

        FDIC Insurance—Funds on deposit in your WDDA are insured up to $100,000 by the Federal Deposit Insurance Corporation (FDIC),
an agency of the United States Government. 

        Lost Items—When you cash or deposit a check or other item at Wells Fargo, we act as your collecting agent to collect the item.
You have the risk of loss, including reconstruction costs, for items lost while in the process of collection. If an item deposited in your WDDA is lost in transit, we may reverse the credit given for
that item. If an item you cash at Wells Fargo is lost in transit, we may recover the funds given to you from any of your Wells Fargo accounts or directly from you. 

        Inactive WDDAs—When your WDDA has had no withdrawal or deposit activity, and we have had no contact from you regarding your
WDDA for one year, the WDDA will be considered inactive and we nay cease sending your WDDA statements. Service charges and other terms applicable to active WDDAs, including all changes to these terms,
will apply to your WDDA while it is inactive. If your WDDA has any deposit or withdrawal activity or you contact us about the WDDA, it will be reinstated as an active WDDA. 

        Abandoned WDDAs—If your WDDA remains inactive for the period required for escheat under applicable state law, it will be
deemed abandoned and any funds in the WDDA must be transferred to the appropriate state. 

        Usury Savings Clause—It is never the intention of Wells Fargo to violate any applicable usury or interest rate laws. Wells
Fargo does not agree or intend to contract for, charge, collect, take, reserve or receive (collectively referred to herein as "charge or collect"), any amount in the nature of interest or in the
nature of a fee, penalty or other charge, which would in any way or event (including demand, 

7

 

prepayment or acceleration) cause Wells Fargo to charge or collect more than the maximum Wells Fargo would be permitted to charge or collect by any applicable federal or state law. Any such excess
interest or unauthorized fee shall, notwithstanding anything stated to the contrary, be applied first to reduce the true indebtedness, if any, and any excess amounts will be refunded. 

        Legal Process—If we are served with restraining orders, writs of attachment or execution, subpoenas, tax levies or other legal
process related to your WDDA, Wells Fargo must comply. We will try to notify you when we receive such an item, unless we are prohibited by law from doing so. 

        When You Contact Wells Fargo By Telephone—To ensure that your inquiries are handled promptly, courteously, and accurately,
telephone calls between you and Wells Fargo may be recorded or monitored by supervisory personnel. 

        Credit Reports—You authorize Wells Fargo to obtain credit reports and make whatever other inquiries Wells Fargo deems
appropriate concerning you or any individual whose Authorized Signature you have provided to us. 

        Disclosure of WDDA Information—Wells Fargo may disclose information about your WDDA to its affiliates, to credit reporting
agencies and to other persons or agencies who, in Wells Fargo's judgment, have a legitimate purpose for obtaining such information, such as to verify the existence and balance of your WDDA to a third
party, to comply with government agencies or court orders, to comply with requests from bank regulatory agencies, to expedite or complete a transfer of funds to a third party, or in response to
requests by Wells Fargo's outside auditors, consultants, attorneys or other agents. Wells Fargo is also authorized to provide WDDA information to individuals identifying themselves as your agents or
employees. 

        Governing Law—This, Disclosure Statement shall be governed by and interpreted in accordance with federal laws and regulations,
and to the extent federal laws and regulations are not applicable, the law of the state where the Wells Fargo Bank at which you maintain your WDDA has its headquarters. In addition to this Disclosure
Statement, all transactions relating to your WDDA are subject to federal reserve regulations and operating circulars, clearing house and fund transfer system rules, Wells Fargo's clearing arrangements
with other financial institutions and Wells Fargo's policies and procedures. 

        Disputes—IF ANY DISPUTE ARISES WITH RESPECT TO YOUR WDDA, WELLS FARGO WANTS TO RESOLVE THE DISPUTE FAIRLY AND QUICKLY. IN THE UNLIKELY EVENT OF
LITIGATION, WELLS FARGO AND YOU EACH AGREE TO WAIVE THE RIGHT TO A JURY TRIAL.

        ARBITRATION—WITH RESPECT TO FIRST INTERSTATE BANK CUSTOMERS WHOSE ACCOUNTS ARE BEING CONVERTED TO THE WDDA SYSTEM, THE ARBITRATION PROVISIONS OF YOUR
EXISTING CONTRACTUAL ARRANGEMENTS WITH FIRST INTERSTATE WILL CONTINUE TO APPLY.

        Closing Your WDDA—Either Wells Fargo or you, through your Authorized Signer(s), may close your WDDA at any time without prior
notice. If the signature of more than one Authorized Signer is
required for signing checks, the same number of Authorized Signers will be required to close your WDDA. Instructions received by facsimile to close your WDDA will not be accepted. Closure of your WDDA
will not affect your obligation to pay Wells Fargo any amounts owed with respect to your WDDA. 

        Large Currency Transactions—Governmental regulations require us to report, without notice to you, transactions involving
currency in excess of $10,000 to the IRS. We have the obligation even if the $10,000 is spread out over several transactions in one day, or if two or more transactions that total more than $10,000
occur on different days, but are processed on the same day. We are also obligated 

8

 

to report transactions we believe suspicious or to have been structured in a manner or in an attempt to avoid the currency transaction reporting requirements. 

        Check Endorsement Requirements—By Federal regulation, the "Depository Bank Indorsement Area" on the back of a check is
reserved for bank indorsement and must be kept clear and unobstructed. 

        The
Depository Bank Indorsement Area is that portion of the reverse side of a check between 11/2 inches from the "trailing edge" and 3 inches from the "leading edge" of
the back of the check. The indorsement of the payee or depositor should be placed on the back of the check along the "trailing edge" but must not be placed in the reserved space described. 

[ADD CHECK CONFIGURATION]

        If
you do mark or obscure the Depository Bank Indorsement Area or you cash or deposit a check on which the area is marked or obscured, a delay may occur if the item must be returned.
Examples of marks which may obscure the reserved area are indorsements, rubber stamp imprints, carbon bands and preprinted information. Any loss resulting from marks caused by you which obscure the
reserved area is your responsibility. YOU AGREE TO HOLD US HARMLESS FROM ANY LOSS, LIABILITY OR DAMAGE WE MAY SUFFER OR INCUR ARISING FROM OR IN ANY WAY RELATED TO MARKS CAUSED
BY YOU WHICH OBSCURE THE DEPOSITORY BANK INDORSEMENT AREA.

CERTAIN DEFINED TERMS  

        Business Day—is a day, other than a Saturday, Sunday or day when Federal Reserve Banks are closed. 

        Collected Balance—is the Ledger Balance in your WDDA less Deposit Float. 

        Deposit Float—is the total dollar amount of items deposited in your WDDA for which, based on the most recent collected funds
schedule provided to you, your WDDA has not yet been credited for purposes of calculating your Collected Balance. 

        Ledger Balance—is the balance in your WDDA after all debits and credits for the day are posted. 

        Legal Reserves—is the portion of the Collected Balance in your WDDA that Wells Fargo is required by law to hold in reserve at
a Federal Reserve Bank. 

        Investible Balance—is the Collected Balance in your WDDA less Legal Reserves and other adjustments. 

GENERAL PROVISIONS  

        Cash Management Services—As a WDDA customer, cash management services ("Services") offered by Wells
Fargo may be available to you. Wells Fargo's performance of any Service will be subject to the terms and conditions set forth in any agreement which Wells Fargo and you may enter into for that service
as well as the following terms and conditions which shall apply to all services (excluding funds transfer and ACH services) and shall survive the termination of any agreement: 

	•
	Wells
Fargo will perform the Services in a manner consistent with the quality provided when Wells Fargo performs similar services for its own account. Wells
Fargo, however, cannot be responsible for the errors, acts or omissions of others, such as communications carriers, correspondents or clearing houses through which Wells Fargo may effect your
instructions or receive or transmit information in the performance of a Service. Also, Wells Fargo cannot be responsible for any loss, liability or delay resulting from or caused by war,
communications networks outages, labor disputes, legal constraints, fires, power surges or failures, earthquakes, civil disturbances or other events beyond Wells Fargo's control.  WELLS FARGO MAKES NO  

9

 

 EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY SERVICE OTHER THAN THOSE EXPRESSLY SET FORTH IN THE AGREEMENT FOR THAT SERVICE.

	•
	In
the event that you or Wells Fargo suffer or incur losses, liabilities, claims (including third party claims) or expenses, including, but not limited to,
attorneys' fees, as a result of or in connection with
the performance of a Service (collectively,"Losses"), Wells Fargo and you shall negotiate in good faith in an effort to reach a mutually satisfactory allocation of the Losses, it being understood that
Wells Fargo shall not be responsible for any Losses due to any cause other than Wells Fargo's negligence or breach of an agreement in which case Wells Fargo's liability shall be limited to, and you
will be responsible for any Losses in excess of, direct money damages in an amount not to exceed ten times the charges for the Service in connection with which the Losses were incurred during the
calendar month immediately preceding the calendar month in which such Losses were incurred (or, if there were no such charges in the preceding month, the charges for such Services incurred in the
month in which the Losses were incurred). The limitation of Wells Fargo's liability set forth above shall not be applicable to the extent any such Losses are directly caused by the gross negligence or
willful misconduct of Wells Fargo. 

        WDDA/Cash Management Services—WHETHER IN CONNECTION WITH A SERVICE OR YOUR WDDA, IN NO EVENT SHALL WELLS FARGO BE LIABLE FOR ANY SPECIAL
CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES, WHETHER ANY CLAIM IS BASED ON CONTRACT OR TORT OR WHETHER THE LIKELIHOOD OF SUCH DAMAGES WAS KNOWN TO WELLS FARGO.

        Customer Service—In the event of questions or errors regarding your WDDA transactions, records or statements you should
immediately call Cash Management Client Services at 1(800)-AT-WELLS (1-800-289-3557). If you cannot resolve the issue this way, speak to
your relationship manager. 

10

Wells Fargo ACH Services  

 Pricing Schedules  

Wells Fargo ACH Services  

 X.com Domestic Pricing Summary  

	Service
 
	 	Price
	 	 

	General Account Services	 	 	 	 	 
	 	Account Maintenance	 	$	[*]	 	Per Account, Per Month
	 	Per Credit	 	$	[*]	 	Per Item
	 	Per Debit	 	$	[*]	 	Per Item
	
ACH Services	
 	
 	

 	
 	

 
	 	ACH Monthly Base Fee	 	$	[*]	 	Per Customer, Per Month
	 	Per Incoming Transmission	 	$	[*]	 	Monthly Maximum of $200.00
	 	Return Item Transmission	 	$	[*]	 	Per Customer, Per Month
	 	ACH Delete	 	$	[*]	 	Per Item
	 	ACH Reversal	 	$	[*]	 	Per Item
	 	ACH Research - Less than 60 Days	 	$	[*]	 	Per Item
	 	ACH Research - Past 60 Days	 	$	[*]	 	Per Item
	

 	
 	
 	

Transit	
 	

On-Us
	ACH Item Processed *	 	 	 	 	 
	 	0 - 100,000	 	$	[*]	 	$[*]
	 	100,001 - 500,000	 	$	[*]	 	$[*]
	 	500,001 - 1 MM	 	$	[*]	 	$[*]
	 	1MM - 10 MM	 	$	[*]	 	$[*]

	*
	Monthly
Minimum Billing of [*] (Up to 10,000 Items Per Month) 

Wells Fargo ACH Services  

 X.com Canadian Pricing Summary  

	Service Description
 
	 	Volume
	 	Unit

Price
	 	Monthly

Activity

Charges

	International	 	 	 	 	 	 
	XACH BASE CHARGE	 	1	 	[*]	 	[*]
	XACH CANADA ITEM	 	5000	 	[*]	 	[*]
	XACH FILE	 	20	 	[*]	 	[*]
	XACH FILE RECALL	 	1	 	[*]	 	[*]
	XACH FILE RECALL PER ITEM	 	1	 	[*]	 	[*]
	XACH ITEM RECALL	 	1	 	[*]	 	[*]
	XACH RETURN	 	50	 	[*]	 	[*]
	Subtotal	 	 	 	 	 	[*]
	
Total monthly charges	
 	

 	
 	

 	
 	

[*]
	
One-time fees	
 	

 	
 	

 	
 	

 
	XACH SETUP	 	1	 	[*]	 	[*]
	Total set-up fees	 	 	 	 	 	[*]

INTERNATIONAL TREASURY MANAGEMENT  

I N T E R N AT I O N A L    A C H
  Price Schedule  

	Basic Services
 
	 	Charge Basis
	 	Price

	Direct Origination
	Setup	 	 	 	 	 
	 	Customer Setup	 	one time	 	$	[*]
	Monthly Base Fee	 	 	 	 	 
	 	Base Fee	 	per month	 	$	[*]
	Input Charges	 	 	 	 	 
	 	Transmission	 	per transmission	 	$	[*]
	Transaction Charges—Monthly	 	 	 	 	 
	 	Items Processed—Canada	 	 	 	 	 
	 	 	1-4,999	 	per transaction	 	$	[*]
	 	 	5,000-9,999	 	per transaction	 	$	[*]
	 	 	10,000+	 	per transaction	 	$	[*]
	 	Items Processed1—France, Germany, Mexico, Netherlands, UK	 	 	 	 	 
	 	 	1-2,499	 	per transaction	 	$	[*]
	 	 	2,500-4,999	 	per transaction	 	$	[*]
	 	 	5,000+	 	per transaction	 	$	[*]
	Returns & Exceptions	 	 	 	 	 
	 	Return/Reject	 	per item	 	$	[*]
	 	Item Delete	 	per item	 	$	[*]
	 	Cross Border ACH File Recall	 	per file	 	$	[*]
	 	Cross Border ACH File Recall	 	per item	 	$	[*]
	 	Cross Border ACH Item Recall	 	per item	 	$	[*]

	1
	Volume tiers are achieved on a per country basis

	Basic Services
 
	 	Charge Basis
	 	Price

	ACH Express Origination
	Setup	 	 	 	 	 
	 	Customer Setup	 	one time	 	$	[*]
	Monthly Base Fee	 	 	 	 	 
	 	Base Fee	 	per month	 	$	[*]
	Input Charges	 	 	 	 	 
	 	Transmission	 	per transmission	 	$	[*]
	Transaction Charges—Monthly	 	 	 	 	 
	 	Items Processed—Canada	 	 	 	 	 
	 	 	1-4,999	 	per transaction	 	$	[*]
	 	 	5,000-9,999	 	per transaction	 	$	[*]
	 	 	10,000+	 	per transaction	 	$	[*]
	 	Items Processed1—France, Germany, Mexico, Netherlands, UK	 	 	 	 	 
	 	 	1-2,499	 	per transaction	 	$	[*]
	 	 	2,500-4,999	 	per transaction	 	$	[*]
	 	 	5,000+	 	per transaction	 	$	[*]
	Returns & Exceptions	 	 	 	 	 
	 	Return/Reject	 	per item	 	$	[*]
	 	Item Delete	 	per item	 	$	[*]
	 	Cross Border ACH File Recall	 	per file	 	$	[*]
	 	Cross Border ACH File Recall	 	per item	 	$	[*]
	 	Cross Border ACH Item Recall	 	per item	 	$	[*]

	1
	Volume tiers are achieved on a per country basis

For more information on Wells Fargo's International Treasury Management services, please contact us toll-free at
1-877-300-9998 or at intltreasmgmt@wellsfargo.com. 

[*]
= CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION
PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED. 

QuickLinks

EXHIBIT 10.21

APPLICATION AND AGREEMENT for CASH MANAGEMENT SERVICES

SECURITY PROCEDURES FOR AUTOMATED CLEARING HOUSE ("ACH") TRANSFERS

SECURITY PROCEDURES FOR ACH TRANSFERS INITIATED THROUGH OUR CASH CONCENTRATION SERVICE

SECURITY PROCEDURES FOR ACH TRANSFERS INITIATED THROUGH OUR PAYMENT MANAGE® SERVICE

SECURITY PROCEDURES FOR ACH TRANSFERS INITIATED ELECTRONICALLY THROUGH OUR WellsTaxTM SERVICE

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED THROUGH OUR PC MANAGER® SERVICE

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED THROUGH OUR WELLS ELECTRONIC BANKERTM SERVICE

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED VIA TELEPHONE

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED THROUGH OUR InfoTouch® SERVICE

SECURITY PROCEDURES FOR FUNDS TRANSFERS INITIATED BY INCOMING DRAWDOWN REQUESTS ("DRAWDOWN TRANSFERS")

CASH MANAGEMENT SERVICES DISCLOSURE STATEMENT

GLOSSARY

WHOLESALE DEMAND DEPOSIT ACCOUNT DISCLOSURE STATEMENT

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