Document:

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                                                                  EXHIBIT 10.12

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                                    SUBLEASE

                               ELEMENT K PRESS LLC

                                  "Sublandlord"

                                     -with-

                             ELEMENT K CONTENT, LLC

                                   "Subtenant"

                                Leased Premises:

                             Canal View Office Park
                               Brighton, New York

                            Dated: February 10, 2000

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                                    SUBLEASE

              SUBLEASE (this "Sublease") made as of February 10, 2000, between
ELEMENT K PRESS LLC, a Delaware limited liability company, with an office and
place of business at 500 Canal View Boulevard, Rochester, New York 14623
("Sublandlord"), and ELEMENT K CONTENT LLC, a Delaware limited liability
company, with an office at 500 Canal View Boulevard, Rochester, New York 14623
("Subtenant").

                              W I T N E S S E T H :

              WHEREAS, pursuant to a certain lease, dated July 14, 1995, between
LFN Associates ("Prime Landlord"), as landlord, and Ziff-Davis Inc. (as
predecessor-in-interest to Sublandlord), as tenant, as amended by that certain
Amendment No. 1 to Lease Agreement, dated October __, 1995, and further amended
by that certain Second Amendment to Agreement of Lease (the "Second Amendment"),
dated June 27, 1997 (collectively the "Prime Lease"), for certain premises (the
"Leased Premises") located at Canal View Office Park (the "Building"), located
at the intersection of Brighton-Henrietta Town Line Road and Canal View
Boulevard, Brighton, New York.

              WHEREAS, Sublandlord desires to sublease to Subtenant and
Subtenant desires to take and hire from Sublandlord a portion of the Leased
Premises, all upon the terms and subject to the conditions set forth herein.

              NOW, THEREFORE, in consideration of the premises and of the mutual
covenants contained herein, the parties agree as follows:

1.     Premises. Sublandlord hereby subleases to Subtenant and Subtenant hereby
       takes and hires from Sublandlord the portion of the Building
       substantially as shown on the diagram attached to this Sublease as
       Exhibit "A", containing approximately 20,856 square feet of rentable
       area, together with sufficient and adequate means of ingress and egress
       (the "Subleased Premises"), for the term herein stated, for the rent
       herein reserved and upon and subject to the covenants, agreements, terms,
       conditions and provisions hereinafter set forth.

2.     Use of Subleased Premises. To have and to hold the same, subject to the
       conditions herein contained and subject further to the terms and
       conditions of the Prime Lease, and for no purpose other than the uses
       permitted pursuant to the terms of the Prime Lease.

3.     Term and Base Rental. The term (the "Term") of this Sublease shall
       commence on the date hereof (the "Commencement Date") and, unless sooner
       terminated pursuant to any term or provision hereof, shall end on January
       30, 2008 (the "Expiration Date"). The Subleased Premises shall be
       delivered to Subtenant on the Commencement Date in its "as is" condition.

       Subtenant's obligation to pay the Fixed Rent (as hereinafter defined),
       the additional rent and any other charges herein reserved shall commence
       on the Commencement Date.

       Throughout the Term (including any renewal terms as set forth in
       Paragraph 4 hereof), Fixed rent shall be payable at a rate per annum (the
       "Fixed Rent") equal to the total Fixed Rent payable with respect to such
       year by Sublandlord pursuant to the Prime

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       Lease multiplied by a fraction, the numerator of which is the amount of
       square footage covered by this Sublease and the denominator of which is
       the total square footage covered by the Prime Lease (as of the date
       hereof, such fraction represents twenty-two percent (22%) ("Subtenant's
       Proportionate Share"). Fixed Rent shall be payable in equal monthly
       installments, in advance on the first day of each calendar month during
       the Term for which such rent is due. If the Commencement Date or
       Expiration Date shall occur on a date other than the first day or last
       day, respectively, of any calendar month, the Fixed Rent payable pursuant
       to this Sublease for such calendar month shall be prorated on a per diem
       basis. If, upon adjustment of the size and location of the Subleased
       Premises as mutually agreed to by Sublandlord and Subtenant, the rentable
       square footage of the Subleased Premises shall change (as measured and
       certified to by Sublandlord's architect), the Subtenant's Proportionate
       Share set forth above shall be proportionately reduced or increased, as
       the case may be. The certification of Sublandlord's architect shall be
       subject to verification by Subtenant's architect.

       As of the Commencement Date, all utility services, including water,
       sewer, gas, heat, light, power and telephone service, shall be available
       to serve the Subleased Premises. Subtenant shall pay Subtenant's
       Proportionate Share (based on the ratio of the Subleased Premises to the
       Leased Premises, as set forth above) of (i) all of such utilities and
       (ii) Sublandlord's costs and expenses of maintaining and cleaning the
       Leased Premises (including the Subleased Premises) on a monthly basis
       within twenty (20) days of Subtenant's receipt of an invoice for such
       utilities, maintenance and cleaning services from Sublandlord.
       Sublandlord shall provide Subtenant with copies of all invoices and bills
       for all of such utilities, maintenance work and cleaning services and the
       method of calculation of Subtenant's share of such charges. Subtenant
       shall have the right to audit Sublandlord's calculation of such charges,
       and any dispute with respect to such charges shall be subject to
       arbitration.

       In addition, Subtenant shall pay Subtenant's Proportionate Share of all
       real property taxes and assessments levied against the Leased Premises
       during the Term of this Sublease and any extensions thereof. Such taxes
       and assessments shall be paid by Subtenant within three (3) business days
       prior to the date Sublandlord is required to pay such taxes pursuant to
       the Prime Lease. Sublandlord shall provide Subtenant with copies of all
       such tax bills and the method of calculation of Subtenant's share of such
       real estate taxes. Subtenant shall have the right to verify Sublandlord's
       calculation of Subtenant's share of real estate taxes, and any dispute
       with respect to the calculation thereof shall be subject to arbitration.

       Fixed Rent, additional rent and other charges herein reserved or payable
       shall be paid to Sublandlord at its offices at 500 Canal View Boulevard,
       Rochester, New York 14623, or at such other place as Sublandlord may
       designate, in lawful money of the United States of America, as and when
       the same become due and payable, without any deduction, set-off or
       abatement whatsoever, except as expressly permitted hereunder.

4.     Renewal Option. Provided (i) Subtenant is not then in default under any
       of the terms, covenants and conditions of this Sublease beyond the
       expiration of any applicable grace or cure periods, and (ii) Sublandlord
       has the right pursuant to the provisions of the Prime Lease and any
       amendment thereto to extend the term of the Prime Lease beyond the
       initial Term of this Sublease, Subtenant is hereby granted the options to
       renew the Term for two (2) additional periods of up to five (5) years
       each (each a "Renewal Term"). Subtenant's rights to renew this Sublease
       shall run concurrently with Sublandlord's right to extend the term of the
       Prime Lease. The first Renewal Term

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       shall commence at the expiration of the initial Term and each subsequent
       Renewal Term shall commence at the expiration of the then expiring
       Renewal Term, as applicable. The expiration date in respect of the last
       Renewal Term shall be the date which is one day prior to the expiration
       of the term of the Prime Lease. Subtenant shall exercise each option to
       renew by delivering notice of such election (each a "Renewal Notice") to
       Sublandlord not less than ten (10) months prior to expiration of the
       initial Term or the then expiring Renewal Term, as applicable. In the
       event Sublandlord does not receive a Renewal Notice prior to the
       expiration of the applicable time period (time being of the essence with
       respect thereto), then any further option to renew the Term shall upon
       the expiration of such applicable time period become null and void and be
       of no further force and effect. Each Renewal Term shall be on the same
       terms and conditions as contained in this Sublease.

5.     Tenant Cancellation Option. During the Term or any Renewal Term,
       Subtenant shall have the right to terminate this Sublease, on the last
       day of a calendar month, on at least sixty (60) days prior written notice
       to Sublandlord, and the termination date specified in such sixty day
       notice shall thereafter be the Expiration Date hereunder.

6.     Assignment or Subletting. This Sublease is not assignable, nor shall the
       Subleased Premises or any part thereof be sublet, used, or permitted to
       be used for any purpose, other than as above set forth, without the
       written consent of Sublandlord and, if required under the Prime Lease,
       Prime Landlord; which consent shall not be unreasonably withheld or
       delayed by Sublandlord. If Prime Landlord consents to any such assignment
       or sublease, Sublandlord shall be deemed to have consented to such
       assignment or sublease. If Sublandlord has not consented or objected to a
       proposed assignment, sublease or use which does not require Prime
       Landlord's consent within thirty (30) days after receiving written
       request therefor, Sublandlord will be deemed to have so consented. If
       this Sublease is assigned or the Subleased Premises or any part thereof
       sublet without the written consent of Sublandlord, or if Subtenant shall
       become the subject of a court proceeding in bankruptcy or liquidating
       receivership or shall make an assignment for the benefit of creditors,
       this Sublease may by such fact or unauthorized act be cancelled at the
       option of Sublandlord. Any assignment of this Sublease or subletting of
       the Subleased Premises or any part thereof with the written consent of
       Sublandlord shall not operate to release Subtenant from the fulfillment
       on Subtenant's part of the covenants and agreements herein contained to
       be performed by Subtenant, nor authorize any subsequent assignment or
       subletting without the written consent of Sublandlord.

7.     Repairs and Alterations. If the Prime Lease requires the consent of Prime
       Landlord to any improvements, changes, additions, replacements or
       alterations ("Improvements") in, to or about the Subleased Premises, the
       Improvements shall not be commenced until such consent of Prime Landlord
       and the consent of Sublandlord is obtained; which consent by Sublandlord
       shall not be unreasonably withheld or delayed.

       Any insurance required to be maintained under the Prime Lease by the
       tenant thereunder with respect to Improvements shall be maintained by
       Subtenant in connection with any Improvements permitted hereunder and
       shall name Sublandlord and Prime Landlord as additional insured parties
       thereunder.

       Sublandlord has not agreed to make any repairs or decorations as
       inducements to Subtenant to make this Sublease.

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8.     Conditions of Subleased Premises. Subtenant agrees to keep the Subleased
       Premises in good order and repair and not to use of the same or any part
       thereof for any purpose forbidden by law or ordinance now in force or
       hereafter enacted in respect to the use or occupancy of the Subleased
       Premises. Sublandlord or its legal representatives may, at all reasonable
       hours, enter upon the Subleased Premises for the purpose of examining the
       condition of the Subleased Premises and making such repairs as
       Sublandlord may deem fit.

       Subtenant shall procure and maintain at its own cost during the Term
       hereof fire and extended coverage insurance on the personal property of
       Subtenant. Subtenant shall throughout the Term hereof, at its own
       expense, provide or cause to be provided and kept in force, commercial
       general liability insurance against claims of personal injury or death
       and property damage caused by an occurrence upon, in or about the
       Subleased Premises, which shall afford protection to limits of not less
       than the amount of $1,000,000 in respect of personal injury or death to
       any one person and in respect of injury of death to any number of persons
       arising out of any one accident, and against property damage in respect
       of any instance of property damage. Subtenant shall include Sublandlord
       and Prime Landlord as additional insureds under its liability insurance
       policies and such insurance coverage shall be extended to any liability
       of Subtenant. All policies and insurance required by Subtenant with
       respect to the Subleased Premises or the Building shall, if commercially
       reasonable to do so, include a waiver by the insurer of all rights and
       subrogation against Sublandlord and Prime Landlord, in connection with
       any loss, damage or claims thereby insured against and shall require at
       least thirty (30) days advance notice to Subtenant before any termination
       or cancellation of such insurance will be effective. Subtenant shall
       furnish to Sublandlord as reasonably requested, certificates of insurance
       evidencing the existence of insurance as required by this Paragraph.

9.     Indemnification. Sublandlord shall not be liable for and Subtenant will
       indemnify and save harmless Sublandlord of and from all fines, suits,
       claims, demands, losses, and actions (including attorneys' fees) for any
       injury to person or damage to or loss of property on or about the Leased
       Premises caused by Subtenant, its agents, employees, subtenants, invitees
       or by any other person entering the Building or the Subleased Premises
       under express or implied invitation of Subtenant, or arising out of
       Subtenant's use of the Building or the Subleased Premises. Sublandlord
       shall not be liable or responsible for any loss or damage to any property
       or death or injury to any person occasioned by theft, fire, Act of God,
       public enemy, injunction, riot, strike, insurrection, war, court order,
       requisition of any governmental body or authority, or any other matter
       beyond control of Sublandlord, or for any injury or damage or
       inconvenience which may arise through repair or alteration of any part of
       the Building, the Leased Premises or failure to make repairs or from any
       cause whatsoever unless caused by Sublandlord's negligent actions or
       negligent failure to act.

10.    Damage to Subtenant's Property. Sublandlord shall not be liable to
       Subtenant or any other person or corporation, including employees, for
       any damage to their person or property caused by water, rain, snow,
       frost, fire, storm and accidents, or by breakage, stoppage, or leakage of
       water, gas, heating and sewer pipes or plumbing, upon, about, or adjacent
       to the Leased Premises unless such damage is caused by Sublandlord's
       negligent actions or negligent failure to act.

       Sublandlord may terminate the Sublease upon (1) the occurrence of any
       fire or other casualty which renders the Leased Premises or Subleased
       Premises untenantable for a

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       period of six (6) months or longer or (2) the partial or complete,
       taking, whether temporary or permanent, of the Building, Leased Premises
       or Subleased Premises by any governmental authority.

11.    Care of Subleased Premises. Subtenant shall, at its expense, take good
       care of the Subleased Premises and the appurtenances therein and make all
       repairs thereto, as and when needed to preserve them in good order and
       condition, all as required pursuant to the terms of the Prime Lease of
       the tenant thereunder.

12.    Holdover. If Subtenant holds over after the expiration or earlier
       termination of the Term of this Sublease without the express written
       consent of Sublandlord, Subtenant shall become a tenant at sufferance
       only, at a rental rate equal to 150% of the Fixed Rent, and additional
       rent in effect upon the date of such expiration (the "Holdover Rent"),
       and otherwise subject to the terms, covenants and conditions herein. In
       addition, Subtenant shall pay to Sublandlord, promptly upon Sublandlord's
       demand, any and all amounts in excess of the Holdover Rent that
       Sublandlord is obligated or required to pay to Prime Landlord under the
       Prime Lease as a direct or indirect result of Subtenant's holdover,
       including without limitation claims by Prime Landlord for attorney's fees
       and disbursements in connection with such holdover. Acceptance by
       Sublandlord of the Holdover Rent after such expiration or earlier
       termination shall not constitute Sublandlord's consent to a holdover
       hereunder or result in an express or implied renewal of this Sublease.

       If Subtenant fails to surrender the Subleased Premises upon the
       expiration or earlier termination of this Sublease, Subtenant shall
       indemnify and hold Sublandlord harmless from all loss or liability,
       including without limitation, any claim made by any succeeding tenant or
       subtenant of Prime Landlord or Sublandlord, arising out of, pertaining to
       or resulting from Subtenant's failure to surrender. The provisions of
       this subparagraph are in addition to and not in limitation of
       Sublandlord's right of re-entry or any rights of Sublandlord hereunder or
       at law or in equity. Furthermore, Sublandlord shall have no liability or
       responsibility whatsoever to Subtenant for any damage or injury suffered
       by Subtenant as a result of any actions of Prime Landlord arising out of
       Subtenant's holding over.

13.    Applicable Law. The Sublease and all of its terms and provisions shall be
       construed in accordance with the laws of the State of New York.

14.    Termination of Sublease. If for any reason the Prime Lease is terminated
       prior to the expiration date of this Sublease, this Sublease shall
       thereupon terminate, the date of such termination shall for all purposes
       be deemed the Expiration Date hereof, and Sublandlord shall not be liable
       in any way whatsoever to Subtenant by reason thereof.

15.    Signage. Sublandlord shall install and maintain unified signage for
       itself and Subtenant on or about the Building.

16.    Default. Failure on the part of Subtenant to pay any installment of rent
       or increase in insurance rate or promptly and faithfully to keep and
       perform each and every covenant, agreement, and stipulation herein on the
       part of Subtenant to be kept and performed, within ten (10) days of
       receipt of written notice thereof from Sublandlord (and subject to any
       additional cure periods for non-monetary defaults as Sublandlord has
       under Article 19 of the Prime Lease) shall, at the option of Sublandlord,
       cause the forfeiture of this Sublease.

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       It is hereby understood, and Subtenant hereby covenants with Sublandlord,
       that such forfeiture, annulment or voidance shall not relieve Subtenant
       from the obligation of Subtenant to make the monthly payments of rent
       herein before reserved at the times and in the manner aforesaid. In case
       of any such default of Subtenant, Sublandlord may relet the Subleased
       Premises as the agent for and in the name of Subtenant, at any rental
       readily obtainable, applying the proceeds and avails thereof, first, to
       the payment of such expenses as Sublandlord may be put to in re-entering,
       and then to the payment of the rent as the same may from time to time
       become due, and toward the fulfillment of the other covenants and
       agreements of Subtenant herein contained, and the balance, if any, shall
       be paid to Subtenant. Subtenant hereby covenants and agrees that if
       Sublandlord shall recover or take possession of the Subleased Premises
       aforesaid, and be unable to relet and rent the same so as to realize a
       sum equal to the rent hereby reserved, Subtenant shall and will pay to
       Sublandlord any and all loss or losses including the difference of rent
       for the remainder of the Term.

17.    Notices. Any notice, request or demand permitted or required to be given
       by the terms and provisions of this Sublease or by any law or
       governmental regulation by either party to the other shall be in writing,
       and unless otherwise required by such law or regulation, such notice,
       request or demand shall be deemed to have been properly given and shall
       be effective for any purpose if served or given by personal delivery,
       telecopy, overnight courier or sent by first class U.S. mail, certified
       or registered, postage prepaid, return receipt requested, addressed to
       (i) Sublandlord at the address hereinabove set forth, Attention: Chief
       Financial Officer, or to such other address as Sublandlord may, from time
       to time designate by notice given to Subtenant in accordance with this
       Article 16, or (ii) to Subtenant at the address hereinabove set forth,
       Attention: Chief Financial Officer, or to such other address(es) as
       Subtenant may from time to time designate by notice given to Sublandlord
       in accordance with this Article. Every notice, demand, request or other
       communication hereunder shall be deemed to have been given or served at
       the time same is personally delivered, telecopied or sent by overnight
       courier, or on the third day after deposit of such notice, request or
       demand in the mail as hereinabove set forth.

18.    Re-Entry. Subtenant will quit and deliver up the possession of the
       Subleased Premises to Sublandlord and Sublandlord's heirs, successors,
       agents, or assigns, when this Sublease terminates by limitation or
       forfeiture, with all window glass replaced, if broken, and with all keys,
       locks, and bolts, and generally in the condition as the same are now or
       may hereafter be made by repair and compliance with all the covenants of
       this Sublease, reasonable wear and tear and casualty excepted.

19.    Prime Lease. This Sublease is in all respects subject and subordinate to,
       and Subtenant accepts this Sublease subject and subordinate to all the
       terms, covenants, provisions, conditions and agreements contained in (i)
       the Prime Lease (a true and complete copy of which has been furnished by
       Sublandlord to Subtenant), and to all the matters to which the Prime
       Lease is subject and subordinate and (ii) any leasehold mortgage and/or
       other security instrument (and to any and all renewals, modifications,
       extensions substitutions, replacements and/or consolidations of such
       leasehold mortgage) granted by Sublandlord to Fleet National Bank, as
       agent, which encumbers or affects the Subleased Premises.

       Subtenant acknowledges receipt of a copy of the Prime Lease. Except as
       modified by specific provisions of this Sublease, or expressly excluded
       from incorporation herein,

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       or otherwise inconsistent with the provisions of this Sublease all of the
       terms, covenants, conditions and agreements of the Prime Lease are
       incorporated in this Sublease by reference, and are made part of this
       Sublease as though fully set forth herein; and the term "Landlord"
       therein shall refer to Sublandlord hereunder, the term "Tenant" therein
       shall refer to Subtenant hereunder and the term "Premises" therein shall
       refer to the Subleased Premises; except that the following provisions of
       the Prime Lease shall be deemed deleted therefrom and shall have no force
       and effect as between Sublandlord and Subtenant: Article 1, Article 2,
       Article 3, Article 4, Article 6, Article 8, Article 12, Article 17,
       Article 25, Article 31, Article 34, Exhibit A, Exhibit B, Exhibit C,
       Exhibit D and the entire Second Amendment. In addition, as incorporated
       herein, all references to "Base Rent" and "Additional Rent" in the Prime
       Lease shall mean the Fixed Rent and additional rent payable hereunder by
       Subtenant.

       In the event of any inconsistency between the provisions of this Sublease
       and the provisions of the Prime Lease, as incorporated herein pursuant to
       this subparagraph, the provisions of this Sublease shall control as
       between Sublandlord and Subtenant.

       Sublandlord shall use reasonable efforts to enforce all of the terms of
       the Prime Lease applicable to the Subleased Premises, but shall have no
       liability for any act or omission of Prime Landlord.

20.    No Constructive Waiver. No waiver of any forfeiture, by acceptance of
       rent or otherwise, shall waive any subsequent cause of forfeiture, or
       breach of any condition of this Sublease; nor shall any consent by
       Sublandlord to any assignment or subletting of the Subleased Premises, or
       any part thereof, be held to waive or release any assignee or sublessee
       from any of the foregoing conditions or covenants as against him or them;
       but every such assignee and sublessee shall be expressly subject thereto.
       Whenever the word "Sublandlord" is used herein, it shall be construed to
       include the heirs, executors, administrators, successors, assigns, or
       legal representatives of Sublandlord; and the word "Subtenant" shall
       include the heirs, executors, administrators, successors, assigns, or
       legal representatives of Subtenant, and the words "Sublandlord" and
       "Subtenant" shall include both singular and plural, individual or
       corporation, subject always to the restrictions herein contained, as to
       subletting or assignment of this sublease.

21.    Parking Subtenant's employees shall have the right to use the parking
       spaces allocated to Sublandlord at the Building during normal business
       hours on a first come, first served basis.

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              IN WITNESS WHEREOF, Sublandlord and Subtenant have duly executed
this Sublease as of the day and year first above written.

                                SUBLANDLORD:

                                ELEMENT K PRESS LLC

                                By:
                                   ------------------------------
                                   Name:
                                   Title:

                                SUBTENANT:

                                ELEMENT K CONTENT LLC

                                By:
                                   ------------------------------
                                   Name:
                                   Title:

<PAGE>   10

                                   Exhibit "A"

                         Description of Leased Premises

                             See Attached Schedule 1<PAGE>   1
                                                                   EXHIBIT 10.13

       This SHARED SERVICES AGREEMENT (including the Schedules and Exhibits
hereto and the Appendices thereto, this "AGREEMENT") is made and entered into as
of February 10th, 2000, by and among Content Media LLC, a Delaware limited
liability company ("CONTENT"), Training Media Operating LLC, a Delaware limited
liability company ("TRAINING") and WBT Operating LLC, a Delaware limited
liability company ("WBT") (Content, Training and WBT are at times referred to
herein individually as a "PARTY" and collectively as the "PARTIES").

                                R E C I T A L S

       WHEREAS, WP Education Holdings LLC, a Delaware limited liability company
and an Affiliate of Content, Training and WBT ("WP EDUCATION"), is a party to
that certain Purchase Agreement by and between itself and ZD Inc., dated as of
November 19, 1999, as amended by that certain amendment dated February 10, 2000
(the "PURCHASE AGREEMENT"), pursuant to which ZD Inc. has agreed to sell, and WP
Education has agreed to purchase, certain assets (the "ASSETS");

       WHEREAS, in accordance with the provisions of the Purchase Agreement, WP
Education has assigned its rights to acquire the Business to Content, Training
and WBT and accordingly, the Assets will be divided among Content, Training and
WBT such that (A) Content shall acquire Assets relating to the creation and
development of content relating to technology-based and print training and
information related to information technology and other professional and
business-related matters, (B) Training will acquire Assets relating to the
publication of printed training materials and information with regard to
information technology and other professional and business-related matters and
live, in-person instructor-led classroom training business and live training
business and (C) WBT will acquire Assets relating to the technology-based
training and information with regard to information technology and other
professional and business-related matters of WBT relating to IT Training;

       WHEREAS, prior to the Closing, the Business has been organized and
operated as a division of ZD Inc. with certain centralized administrative and
support services; and

<PAGE>   2

       WHEREAS, the Parties have determined in connection with the Asset
Purchase that it is desirable to enter into this Agreement which sets forth the
terms of the continued provision of the Services by Content to Training and WBT.

       NOW, THEREFORE, in consideration of the premises and of the mutual
covenants and agreements set forth herein, and other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, the
parties hereto agree as follows:

                                   ARTICLE I

                               SERVICES PROVIDED

     SECTION 1.1  SERVICES. During the term of this Agreement and upon the
terms and subject to the conditions set forth herein, Content will provide to
Training and WBT only those administrative and support services listed in
Appendix A, which is attached to and made part of this Agreement (the
"SERVICES").

     SECTION 1.2  ADDITIONAL SERVICES. From time to time, Training or WBT may
desire additional services not specifically addressed in Exhibit A. The
provision of any such additional services by Content, and the amount of
compensation therefor, shall, if material, be approved by the members of
Content and the rates for such compensation shall be the rates which allow
Content to recover the direct cost for such services. For purposes of this
Section 1.2, the term "MATERIAL" shall mean an amount expected to be equal to
or in excess of $100,000 any calendar year.

     SECTION 1.3  PERSONNEL; EQUIPMENT; COST. In providing the Services,
Content shall not be obligated to (i) maintain the employment of any specific
employee of Content; or (ii) pay any costs related to the transfer or
conversion of Training's or WBT's data to Content or any alternate supplier of
administrative services. Upon the termination of any of the Services, Training
or WBT, as applicable, shall be obligated to return, as soon as practicable,
any equipment or other property of Content relating to the Services which is
owned or leased by Content and is or was in the possession or control of
Training or WBT.

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     SECTION 1.4  LEVEL OF SERVICES.

         (a)      Content shall perform the Services exercising the same degree
of care as it exercises in performing the same or similar services for its own
account, with priority equal to that provided to its own businesses or those of
any of its Affiliates, Subsidiaries or divisions. Nothing in this Agreement
shall require Content to favor Training's or WBT's business over its own
businesses or those of any of its Affiliates, Subsidiaries or divisions.
Content shall not be required to provide extraordinary levels of Services,
special studies, training, or the like.

         (b)      In addition to being subject to the terms and conditions of
this Agreement for the provision of the Services, the Parties agree that the
Services provided by third parties shall be subject to the terms and conditions
of any agreements between Content and such third parties entered into in the
ordinary course of business.

     SECTION 1.5  LIMITATION OF LIABILITY AND WARRANTY.

         (a)      In the absence of negligence, gross negligence or reckless or
willful misconduct on Content's part, Content shall not be liable for any
claims, liabilities, damages, losses, costs, expenses (including, but not
limited to, settlements, judgments, court costs and reasonable attorneys'
fees), fines and penalties, arising out of any actual or alleged injury, loss
or damage of any nature whatsoever in providing or failing to provide the
Services. Notwithstanding anything to the contrary contained herein, in the
event Content commits an error with respect to, or incorrectly performs or
fails to perform, any Service, upon request, Content shall use reasonable
efforts to correct such error, re-perform or perform such Service; provided,
that, Content shall have no obligation to recreate any lost or destroyed data
to the extent the same cannot be cured by the re-performance of the Service in
question.

         (b)      In no event shall Content be liable for any damages caused by
Training's or WBT's failure to perform their responsibilities hereunder.
Content will not be liable for any act or omission of any other entity (other
than due to a default by Content in any agreement between Content and such
other entity) furnishing any Service.

                                       3

<PAGE>   4

         (c)      No Consequential Damages. NOTWITHSTANDING ANYTHING TO THE
CONTRARY CONTAINED HEREIN OR AT LAW OR IN EQUITY, IN NO EVENT SHALL CONTENT BE
LIABLE FOR PUNITIVE OR SPECIAL DAMAGES ARISING FROM OR RELATING TO ANY CLAIM
MADE UNDER THIS AGREEMENT OR REGARDING THE PROVISION OF OR THE FAILURE TO
PROVIDE THE SERVICES, EVEN IF CONTENT HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES EXCEPT FOR LIABILITY TO WORKERS OR PROPERTY LOCATED AT THE
PREMISES.

     SECTION 1.6  NO OBLIGATION TO CONTINUE TO USE SERVICES. Training and WBT
shall have no obligation to continue to use any of the Services and may delete
any Service from the Services that Content is providing by giving Content at
least thirty (30) days prior written notice of their desire to delete any or
all Services; provided, that the deletion of any Service can only be effective
on the last day of the calendar month in which such thirtieth day falls.

     SECTION 1.7  CONTENT ACCESS. To the extent reasonably required for Content
personnel to perform the Services, Training and WBT shall provide Content
personnel with access to their equipment, office space, plants,
telecommunications and computer equipment and systems, and any other areas and
equipment during normal business hours and upon reasonable prior notice, except
in event of emergencies.

                                   ARTICLE II

                              PAYMENT FOR SERVICES

     SECTION 2.1  CONSIDERATION.

         (a)      In consideration for the Services, each of Training and WBT
shall pay to Content fees calculated in accordance with Appendix A with respect
to the Services set forth therein. To the extent additional services are
provided by Content, the applicable Parties may amend Appendix A to reflect the
fees to be paid in connection therewith, provided that if Appendix A is not so
amended, the fees shall be presumed to be an amount equal to the total cost to
Content of providing such service to both itself and to Training or WBT, as
applicable, multiplied by a

                                       4

<PAGE>   5

fraction, the numerator of which is the revenue recognized in the most recent
fiscal quarter by Training or WBT, as the case may be, and the denominator of
which is the aggregate revenue recognized by Content, Training and WBT during
such fiscal quarter.

         (b)      In addition to the payments described in Section 2.1(a),
Training or WBT, as applicable, shall reimburse to Content an amount equal to
all of the costs, if any, required by any third party incurred by Content to
obtain consents from such third parties to permit Content to provide any
Service hereunder. Such costs and expenditures will be billed by Content in the
invoice(s) described in Paragraph 2.3 below.

     SECTION 2.2  TAXES. Any taxes (other than Content's income and gross
receipts taxes) assessed on the provision of the Services after the date of
this Agreement shall be paid by the Party receiving such Services.

     SECTION 2.3  INVOICES. At the end of each fiscal quarter, each of Content
and its affiliates or subsidiaries providing Services will submit one invoice
to each of Training and WBT (i) for all Services provided to each of Training
and WBT, and (ii) itemizing those costs and expenditures described in Section
2.1(b) incurred by each of Training and WBT during such fiscal quarter. Such
invoices shall be issued no later than the fifteenth day following the end of
each fiscal quarter. Each invoice shall include a summary list of the
previously agreed upon Services for which there are fixed dollar fees, together
with documentation supporting each of the invoiced amounts that are not covered
by the fixed fee agreements. All invoices shall be sent to each of Training and
WBT at the following address or to such other address as each of Training and
WBT shall have specified by notice in writing to Content:

     500 Canal View Blvd.
     Rochester, New York  14623
     Attention:  Controller

                                       5

<PAGE>   6

     SECTION 2.4  PAYMENT OF INVOICES. Payment shall be received by Content
within thirty (30) days from the date of the invoice. Remittances will be sent
to:

     Content Media LLC
     500 Canal View Blvd.
     Rochester, New York  14623
     Attention:  Controller

                                  ARTICLE III

                                CONFIDENTIALITY

     SECTION 3.1  OBLIGATION.

         (a)      Without the prior written consent of the other Party, each
Party shall hold in confidence and not disclose to any third party (i) any
confidential information received by it from the other Party during the
provision of the Services, including, without limitation, information which is
not related to the Services; and (ii) with regard to Training and WBT, the
specific terms, conditions and information contained in this Agreement and any
attachment hereto.

         (b)      Each Party agrees that it shall only use the information
received by it from the other Party in connection with the provision or receipt
of the Services, and for no other purpose whatsoever.

         (c)      For the purposes of this Agreement, confidential information
shall not include information:

         (i)      which is or becomes part of the public domain other than
                  through breach of this Agreement or through the fault of the
                  receiving Party;

         (ii)     which is or becomes available to the receiving Party from a
                  source other than the disclosing Party, which source has no
                  obligation of confidentiality to the disclosing Party in
                  respect thereof;

                                       6

<PAGE>   7

         (iii)    which is required to be disclosed by law or governmental
                  order; or

         (iv)     the disclosure of which is mutually agreed to by the Parties.

     SECTION 3.2  EFFECTIVENESS. The foregoing obligation of confidentiality
shall be in effect during the term of this Agreement and any extensions thereof
and for a period of ten (10) years after the termination or expiration of this
Agreement.

     SECTION 3.3  DUE CARE AND INADVERTENT DISCLOSURE. With respect to any
confidential information, each Party agrees as follows:

         (a)      it shall use the same degree of care in safeguarding said
information as it uses to safeguard its own information which must be held in
confidence; and

         (b)      upon the discovery of any inadvertent disclosure or
unauthorized use of said information, or upon obtaining notice of such a
disclosure or use from the other Party, it shall take all necessary actions to
prevent any further inadvertent disclosure or unauthorized use, and, subject to
the provisions of Section 1.6 and Article V, such other Party shall be entitled
to pursue any other remedy which may be available to it.

                                   ARTICLE IV

                      TERM, TERMINATION AND EFFECTIVENESS

     SECTION 4.1  TERM.

         (a)      The term of this Agreement is for an initial period of ten
(10) years commencing on the date hereof (the "COMMENCEMENT DATE") and ending
on the ten year anniversary of the date hereof; provided, however, that
Training and WBT shall each have the right to terminate this Agreement at any
time on one (1) year's prior written notice to Content; provided, further, that
this Agreement may terminate under Section 4.2, Section 6.7 or Section 6.11
prior to the end of such period.

                                       7

<PAGE>   8

         (b)      Anything herein to the contrary notwithstanding, this
Agreement shall not become effective in accordance with Section 4.1(a) until
the occurrence of the Closing (as defined in the Purchase Agreement). The
occurrence of such Closing is referred to herein as the "EFFECTIVE TIME". It is
expressly acknowledged that this Agreement and all of the agreements contained
herein shall be null and void for all purposes if such Closing shall not occur.

     SECTION 4.2  TERMINATION.

         (a)      If any Party (hereafter called the "DEFAULTING PARTY") shall
fail to perform or default in the performance of any of its obligations under
this Agreement (other than as described in Section 4.2(b)), the other Party
(hereinafter called the "NON-DEFAULTING PARTY") shall give written notice to
the Defaulting Party specifying the nature of such failure or default and
stating that the Non-Defaulting Party intends to terminate this Agreement if
such failure or default is not cured within 90 days of such written notice.
During such 90 day period, the relevant parties shall promptly meet and shall
negotiate in good faith to resolve the nature of the alleged default. If any
failure or default so specified is not cured within such 90 day or other period
agreed to, the Non-Defaulting Party may elect to immediately terminate this
Agreement. Such termination shall be effective upon giving a written notice of
termination from the Non-Defaulting Party to the Defaulting Party and shall be
without prejudice to any other remedy which may be available to the Non-
Defaulting Party against the Defaulting Party.

         (b)      Content may immediately terminate this Agreement with respect
to Training or WBT, respectively, upon ten (10) days' written notice if
Training or WBT fails to make any payment hereunder within sixty (60) days of
the due date thereof. Any such termination shall not relieve Training or WBT,
as applicable, of its obligation to make such payment; provided, however, that
if the failure to make a payment relates to a dispute made in good faith, the
relevant parties shall have a period of 30 days to attempt to resolve such
dispute.

         (c)      Either of Content or Training may immediately terminate their
respective rights and obligations to each other under this Agreement by sending
a written notice to the other upon the occurrence of any of the following
events:

         (i)      the other Party enters into proceedings in bankruptcy or
                  insolvency;

                                       8

<PAGE>   9

         (ii)     the other Party shall make an assignment for the benefit of
                  creditors;

         (iii)    a petition shall be filed against the other Party under a
                  bankruptcy law, a corporate reorganization law, or any other
                  law for relief of debtors (or similar law in purpose or
                  effect); or

         (iv)     the other Party enters into liquidation or dissolution
                  proceedings.

         (d)      Either of Content or WBT may immediately terminate their
respective rights and obligations to each other under this Agreement by sending
a written notice to the other upon the occurrence of any of the following
events:

         (i)      the other Party enters into proceedings in bankruptcy or
                  insolvency;

         (ii)     the other Party shall make an assignment for the benefit of
                  creditors;

         (iii)    a petition shall be filed against the other Party under a
                  bankruptcy law, a corporate reorganization law, or any other
                  law for relief of debtors (or similar law in purpose or
                  effect); or

         (iv)     the other Party enters into liquidation or dissolution
                  proceedings.

     SECTION 4.3  SURVIVAL OF CERTAIN OBLIGATIONS. Without prejudice to the
survival of the other agreements of the Parties, the following obligations
shall survive the termination of this Agreement: (x) for the period set forth
therein, the obligations of each Party under Articles III, IV and V, and (y)
Content's right to receive the compensation for the Services provided, and
reimbursement of the costs and expenditures described in Section 2.1 incurred,
prior to the effective date of termination.

                                       9

<PAGE>   10

                                   ARTICLE V

                                  INDEMNITIES

     SECTION 5.1  INDEMNITY BY TRAINING. Training shall defend, hold harmless,
and indemnify Content, and its affiliates, officers, directors, shareholders,
employees, contractors, agents, and representatives, from and against any and
all claims, demands, actions, liabilities, damages, losses, fines, penalties
and reasonable costs, and expenses (including reasonable attorneys' fees) of
any kind whatsoever (collectively, "LOSSES") actually or allegedly arising or
resulting from the business of Training.

     SECTION 5.2  INDEMNITY BY WBT. WBT shall defend, hold harmless, and
indemnify Content, and its affiliates, officers, directors, shareholders,
employees, contractors, agents, and representatives, from and against any and
all claims, demands, actions, liabilities, damages, losses, fines, penalties,
costs, and expenses (including all attorneys' fees) of any kind whatsoever
(collectively, "LOSSES") actually or allegedly arising or resulting from the
business of WBT.

                                   ARTICLE VI

                                 MISCELLANEOUS

     SECTION 6.1  AMENDMENTS. This Agreement shall not be amended or modified
except in writing signed by the Parties provided that Appendix A may be amended
or modified by Content and Training or WBT, as applicable.

     SECTION 6.2  SUCCESSORS AND ASSIGNMENT. This Agreement shall be binding
upon and inure to the benefit of the Parties hereto and their respective
successors and permitted assigns. Content shall not assign its obligations to
Training or WBT under this Agreement or any rights with respect thereto without
the prior written consent of Training or WBT, as applicable, which may not be
withheld unreasonably. Neither Training nor WBT shall assign its obligations to
Content under this Agreement or any rights with respect thereto without the
prior written consent of Content, which may not be withheld unreasonably.
Notwithstanding the foregoing, the parties may collaterally assign their rights
hereunder to their respec-

                                       10

<PAGE>   11

tive senior lenders.

     SECTION 6.3  MERGER. All understandings, representations, warranties and
agreements, if any, heretofore existing between the Parties regarding the
Services are merged into this Agreement, including the Schedules, Exhibits and
Appendices attached hereto, which fully and completely express the agreement of
the Parties with respect to the subject matter hereof. The Parties have entered
into this Agreement after adequate investigation with neither Party relying
upon any statement or representation not contained in this Agreement, or the
Schedules, Exhibits and Appendices attached hereto.

     SECTION 6.4  NOTICES. All notices, consents, requests, approvals, and
other communications provided for or required herein, and all legal process in
regard thereto, must be in writing and shall be deemed validly given, made or
served, (a) when delivered personally or sent by telecopy to the facsimile
number indicated below with a required confirmation copy sent in accordance
with subparagraph (c) below; or (b) on the next business day after delivery to
a nationally-recognized express delivery service with instructions and payment
for overnight delivery; or (c) on the third day after deposited in any
depository regularly maintained by the United States postal service, postage
prepaid, certified or registered mail, return receipt requested, addressed to
the following addresses or to such other address as the Party to be notified
shall have specified to the other Party in accordance with this paragraph:

     IF TO CONTENT:

     Content Media LLC
     500 Canal View Boulevard
     Rochester, New York 14623
     Attention:  Controller

     IF TO TRAINING:

     Training Media Operating LLC
     500 Canal View Boulevard
     Rochester, New York 14623
     Attention:  Controller

                                       11

<PAGE>   12

     IF TO WBT:

     WBT Operating LLC
     500 Canal View Boulevard
     Rochester, New York 14623
     Attention:  Controller

     SECTION 6.5  GOVERNING LAW. This Agreement shall be governed by and
construed in accordance with the laws of the State of Delaware without
reference to principles of conflicts or choice of laws, or any other law that
would make the laws of any jurisdiction other than the State of Delaware
applicable hereto.

     SECTION 6.6  HEADINGS. The various headings used in this Agreement are for
convenience only and are not to be used in interpreting the text of the
Articles or Sections in which they appear or to which they relate. All
references to "Article," "Articles," "Section" and "Sections" refer to the
corresponding Article, Articles, Section and Sections of this Agreement unless
specifically noted otherwise.

     SECTION 6.7  SEVERABILITY. Wherever possible, each provision of this
Agreement shall be interpreted in such a manner as to be effective and valid
under applicable law. If any portion of this Agreement is declared invalid for
any reason in any jurisdiction, such declaration shall have no effect upon the
remaining portions of this Agreement, which shall continue in full force and
effect as if this Agreement had been executed with the invalid portions thereof
deleted; provided, that the entirety of this Agreement shall continue in full
force and effect in all other jurisdictions. Notwithstanding the foregoing, if
the portion of this Agreement which is declared invalid has the effect of
reducing the compensation due hereunder or preventing the reimbursement of the
costs and expenditures described in Paragraph 2.01(b) above, Content, at its
sole discretion, may terminate this Agreement by providing thirty (30) days
written notice to Training and WBT.

     SECTION 6.8  COUNTERPARTS. This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original, and all of which shall
constitute one and the same instrument.

                                       12

<PAGE>   13

     SECTION 6.9  RIGHTS OF THE PARTIES. Nothing expressed or implied in this
Agreement is intended or will be construed to confer upon or give any person or
entity, other than the Parties and their respective subsidiaries and
affiliates, any rights or remedies under or by reason of this Agreement or any
transaction contemplated thereby.

     SECTION 6.10 RESERVATION OF RIGHTS. Either Party's waiver of any of its
remedies afforded hereunder or at law is without prejudice and shall not
operate to waive any other remedies which that Party shall have available to
it, nor shall such waiver operate to waive the Party's rights to any remedies
due to a future breach, whether of a similar or different nature.

     SECTION 6.11 FORCE MAJEURE. Any failure or omission by a Party in the
performance of any obligation under this Agreement shall not be deemed a breach
of this Agreement or create any liability, if the same arises from any cause or
causes beyond the control of such Party, including, but not limited to, the
following, which, for purposes of this Agreement shall be regarded as beyond
the control of each of the Parties hereto: acts of God, fire, storm, flood,
earthquake, governmental regulation or direction, acts of the public enemy,
war, rebellion, insurrection riot, invasion, strike or lockout; provided,
however, that such Party shall resume the performance whenever such causes are
removed. Notwithstanding the foregoing, if such Party cannot perform under this
Agreement for a period of sixty (60) days due to such cause or causes, either
Party may terminate this Agreement by providing written notice to the other
Party.

     SECTION 6.12 RELATIONSHIP OF THE PARTIES. It is expressly understood and
agreed that in rendering the Services hereunder, Content is acting as an
independent contractor and that this Agreement does not constitute either Party
as an employee, agent or other representative of the other Party for any
purpose whatsoever. No Party has the right or authority to enter into any
contract, warranty, guarantee or other undertaking in the name or for the
account of any other Party, or to assume or create any obligation or liability
of any kind, express or implied, on behalf of any other Party, or to bind any
other Party in any manner whatsoever, or to hold itself out as having any
right, power or authority to create any such obligation or liability on behalf
of the other or to bind any other Party in any manner whatsoever (except as to
any actions taken by any Party at the express written request and direction of
any other Party).

                                       13

<PAGE>   14

     SECTION 6.13 CONFLICT. In case of conflict between the terms and
conditions of this Agreement and any Appendix, the terms and conditions of such
Appendix shall control and govern as it relates to the Service to which those
terms and conditions apply.

                                       14

<PAGE>   15

         IN WITNESS WHEREOF, the parties hereto have caused this Shared Services
Agreement to be executed the day and year first above written.

                                       CONTENT MEDIA LLC

                                       By: [SIG]
                                          ---------------------------------
                                        Name:
                                        Title:

                                       TRAINING MEDIA OPERATING LLC

                                       By: [SIG]
                                          ---------------------------------
                                        Name:
                                        Title:

                                       WBT OPERATING LLC

                                       By: [SIG]
                                          ---------------------------------
                                        Name:
                                        Title:

                                       15

<PAGE>   16

                                   APPENDIX A

1.   Human Resources
     -   Content will provide payroll processing services and other human
         resource services such as advice and assistance with respect to
         compensation, employee benefits and regulatory compliance.
     -   Training and WBT will reimburse Content for the cost of providing such
         services pro rata based on the number of full time equivalent
         employees of each entity as set forth below:

                  Cost x  [FTE's of Training or WBT/aggregate FTE's of
                  Content, Training and WBT]

2.   Financial and Accounting
     -   Content will provide financial and accounting services including
         journal entry coding and input, maintenance of ledger system,
         maintenance of bank accounts, preparation of financial statements,
         maintenance of internal accounting and administrative controls.
     -   Training and WBT will reimburse Content for the cost of providing such
         services pro rata based on the amount of revenue recognized by each
         entity as set forth below:

                  Cost x  [revenue recognized by Training or WBT/aggregate
                  revenue recognized by Content, Training and WBT]

3.   Systems
     -   Content will maintain and provide Training and WBT access to a wide-
         area network, database management system, telephone system and other
         appropriate information systems.
     -   Content will maintain and sublicense to Training and WBT business
         software programs, including word processing and email programs.
     -   Training and WBT will reimburse Content for the cost of providing such
         services pro rata based on the number of full time equivalent
         employees of each entity as set forth below:

                  Cost x [FTE's of Training or WBT/aggregate FTE's of Content,
                  Training and WBT]

                                       16

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