Document:

Exhibit 10.17

 

GLOBAL AGREEMENT

 

This Global Agreement (“Agreement”)
is between:

 

Amadeus
Global Travel Distribution, S.A., a Spanish Company with
principal offices at Salvador de Madariaga, 1 - 28027 Madrid (Spain)
(hereinafter referred to as “Amadeus”), and

 

Ebookers
PLC., an English corporation having its principal place of
business at 25 Farringdon Street London EC4A 4AB United Kingdom, (hereinafter
referred to as “Ebookers”).

 

 

hereinafter referred to
individually as a “Party” and collectively as “the Parties.”

 

 

RECITALS

 

WHEREAS, the Amadeus Group has
developed and is operating a fully automated reservations and distribution
system known as the Amadeus Global Travel Distribution System, with the ability
to perform comprehensive information, communications, reservations, ticketing
and related functions on a world-wide basis;

 

WHEREAS,  Amadeus has the ability to serve and support EBOOKERS
Locations locally through its National Marketing Companies (NMC) in order to
meet these customers’ product, service and support needs;

 

WHEREAS, EBOOKERS is a multinational
online and offline travel agency chain with offices located in numerous
countries, that provide world class service and EBOOKERS Locations with various
products and services;

 

WHEREAS, EBOOKERS wishes to utilize
the System at various EBOOKERS Locations as defined and further set forth
below;

 

NOW THEREFORE, in consideration of the
mutual agreements, conditions, covenants and promises contained herein,
including the foregoing recitals and other good and valuable consideration, the
Parties agree as follows:

 

1.                         DEFINITIONS.

 

The following
definitions shall apply to the terms used in this Agreement unless the context
otherwise requires:

 

1.1                 “Additional
Products” means any Amadeus or third party products, Software, Equipment or
services ordered by any EBOOKERS Location after execution of the form document
attached at Exhibit 1.

 

1.2                 “Agreement” means
this Global Agreement, including all attached Exhibits, as amended or
supplemented from time to time.

 

1.3                 “Amadeus Group” means
Amadeus, Amadeus s.a.s., Amadeus Data Processing GmbH, and all Amadeus NMCs,
their respective affiliates, members, members’

 

 

representatives, members’
affiliates, and their respective principals, officers, directors and employees.

 

1.4                 “Amadeus NMC” means an Amadeus National
Marketing Company that distributes the System and other Amadeus products and
services in a specific territory.

 

1.5                 “Amadeus NMC
System” means a computer reservation system provided by the Amadeus NMC for
local Providers and does not include the System as defined below.

 

1.6                 “(***) Low
Fare Content” shall include all fares and associated Inventory provided by (***)
including the following:

 

1.6.1        fares distributed by (***)
through any GDS;

1.6.2        fares offered through (***)
internal reservations system;

1.6.3        fares offered through any
internet website, including (***) website; and

1.6.4        all other promotional
fares and associated inventory (including distressed fares) and all other
non-fare promotions, incentives, commissions or other substantially similar
programs which (***) may make available from time to time through any GDS.

 

(***) Low Fare Content
specifically excludes those fares promotions, incentives, commissions or other
programmes and all associated inventory not publicly available, including but
not limited to: private fares, net fares, corporate discount fares, tour
operator fares, consolidator fares, marine, student cruise, missionary fares,
group fares and meeting fares, fares that require the purchase of another
product or service and fares offered through the Opaque method (“Opaque Method”
means the provision of information concerning an air travel product or service
where the provider of the product or service is not disclosed to the purchaser
prior to the purchase) and fares to closed user groups.

 

For the avoidance of
doubt, although (***) is not required to provide the above fares as part of the
Low-Fare scheme, in the event that EBOOKERS has access to any such fares
through a separate arrangement with (***), such fares shall be treated as (***)
Low Fare Content for the purposes of this Agreement.

 

AMADEUS (or the
applicable Amadeus NMC) shall have the right to make any adjustments,
modifications and changes to the (***) Low Fare Content from time to time. Such
changes shall not materially affect the level of services provided herein.
AMADEUS (or the applicable Amadeus NMC) shall give EBOOKERS prior written
notification of any significant change or modification to the (***) Low Fare
Content, unless by reason of urgency, AMADEUS (or the applicable Amadeus NMC)
is unable to notifyEBOOKERS in advance, in which case AMADEUS (or the
applicable Amadeus NMC) shall inform EBOOKERS as soon as feasible.

 

1.7                 “Charges” means all amounts payable to
Amadeus and/or an Amadeus NMC for products and services ordered by a EBOOKERS
Location.

 

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1.8                 “EBOOKERS
Equipment” means computer equipment and software (e.g., printers, Terminals
or other hardware or software) not provided by an Amadeus NMC to a EBOOKERS
Location.

 

1.9                 “EBOOKERS
Locations” means Ebookers and the Ebookers fully owned and operated offices
identified on Exhibit 2 with the same Office ID and with Ebookers corporate
code (EB3). New entities that are fully acquired by Ebookers after the
Effective Date may be added to this Agreement (i) immediately if such entities
(or new sites established by EBOOKERS locations) are not AMADEUS System users,
and (ii) if such entities are already connected to Amadeus then the conditions
of the Agreement will apply to such business upon the later of 31st
December of the year the entity is acquired by EBOOKERS or no less than 3
months notice from the date of acquisition.

 

1.10          “Ebookers Websites” means
the websites owned by EBOOKERS and run by the EBOOKERS Offices, inclusive of www.travelbag.com
(“Travelbag Website”) and www.bridgetheworld.com.

 

1.11          “Effective Date” of
this Agreement is 1st January, 2004.

 

1.12          “Equipment” means
computer equipment (e.g., printers, Terminals or other hardware) provided by an
Amadeus NMC to an EBOOKERS Location.

 

1.13          “Excessive Transactions”
means as defined in Exhibit 4.

 

1.14          “Exhibit” means the
attached Exhibits which are a part of this Agreement.

 

1.15          “Form” means as
defined in Section 3.

 

1.16          “Interface” means
the Amadeus API as described and as provided in Exhibit 1.

 

1.17          “Local Provider” means
any hotel, local rental car company, railroad company, ferry company, tour
operator or other supplier of travel-related office service, except an airline
or international rental car company, which has its main business activity in
the Amadeus NMC country and which contracts with the Amadeus NMC to market or
distribute its services, products or information.

 

1.18          “Normal Business Hours” means
those standard business hours during which an Amadeus NMC conducts its business
activities. Normal Business Hours may vary depending on, and will be consistent
with, the general practice recognized by the Amadeus NMC for its customer base
generally in the applicable market.

 

1.19          “Normal Maintenance
Hours” means those standard business hours that an Amadeus NMC provides
maintenance services. Normal Maintenance Hours may vary depending on, and will
be consistent with, the general practice recognized by the Amadeus NMC for its
customer base generally in the applicable market.

 

1.20          “Online Net Segments” means
Net Segments booked on an EBOOKERS Website by the indicated entity.

 

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1.21          “PNR” means
passenger name record.

 

1.22          “Prior Global Agreement”
means the global agreement in place between the Parties dated December
2000, as amended

 

1.23          “Provider” means a
System participating provider of travel-related, entertainment, financial or
recreational services that makes its data available through the System.

 

1.24          “Segment” or “Net
Segment” means an individual air, car or hotel reservation entry in the
itinerary portion of a PNR processed in the System or another database provided
by Amadeus or Amadeus NMC under a license agreement, which:

 

1.24.1     is documented in the
AMADEUS System;

 

1.24.2     is billable to a
Provider;

 

1.24.3     remains active and
uncancelled 24 hours after scheduled departure, car pick-up or hotel check-in
time.

 

A Segment does not
include

 

1.24.4     unscheduled or charter
operations;

 

1.24.5     open segments in the
itinerary;

 

1.24.6     segment records
containing invalid city pairs which do not match the city pairs provided by
Providers

 

1.24.7     speculative, fraudulent
or improper bookings

 

In accordance with EU
Code of Conduct for CRS, the definition of net Segment includes the concept of “Ticketed
Segment” which will apply for the air net Segments made in EU countries. For
the purposes of this Agreement, Segment Incentives will be based on the number
of Ticketed Segments made by EBOOKERS Locations in EU countries. The Parties
will assume that the number of Ticketed Segments respond to the same number of
net Segments, unless demonstrated otherwise. EBOOKERS will provide Amadeus with
the number of Ticketed Segments made on an as needed basis.

 

1.25          “Software” means any
Amadeus or third party proprietary software provided by an Amadeus NMC to an
EBOOKERS Location.

 

1.26          “System” means the
Amadeus global computer reservation system to which Amadeus provides access
under this Agreement. “System” does not include any public Internet, electronic
mail or a local computer reservation system to which Amadeus or an Amadeus NMC
may provide access.

 

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1.27          “Taxes” means any
national, federal, state or local tax, surcharge, levy, duty or similar charge
that is imposed on the sale, lease, transfer or use of any products or services
made available to EBOOKERS or a EBOOKERS Location pursuant to this Agreement.

 

1.28          “Term” shall have
the meaning given to it in Section 2.

 

1.29          “Terminal” means an
active computer workstation from which a EBOOKERS Location can book Segments.

 

1.30          “Transaction” means
a request to process data that is transmitted to the System or the applicable
server. Multiple data elements transmitted to the System in a string are
counted as one Transaction. Data elements transmitted via wizards, macros,
robotics and similar means may result in multiple Transactions not apparent to
the System user. See Exhibit 8 for the Transactions that will be counted under
this Agreement.

 

1.31          “Travelbag Business” means
the number of all air, car and hotel bookings booked by Travelbag and
BridgetheWorld during Year 2003 which, when booked on the System, would be
1,165,372 annual Net Segments.

 

1.32          “Travelbag Offices” means
those office IDs created by Amadeus on behalf of EBOOKERS for the purpose of
allowing bookings to be made by customers through the Travelbag Website via
Amadeus.

 

1.33          “Web-Site” means any
internet web-site operated by EBOOKERS or its wholly owned subsidiaries (e.g.,
Travelbag) in the Current Markets.

 

1.34          “Year” means a
twelve months period. There are three Years in this Agreement.

 

2.                         TERM

 

This Agreement shall be
effective as of 1st January 2004 and shall continue in effect for a
period of three Years until 31st of December 2006 (the “Term’).

 

3.                         CONTRACTING
WITH EBOOKERS LOCATIONS

 

3.1                 The EBOOKERS
Locations identified on Exhibit 2 will not need to sign a separate agreement
with the local Amadeus NMC but, rather, both EBOOKERS and the Amadeus NMC will
execute the form attached hereto as Exhibit 1 (the “Form”). The executed Form
will constitute an agreement between the Amadeus NMC and EBOOKERS Location to
the terms and conditions contained in this Agreement except to the extent the
terms and conditions are expressly intended to apply solely to the Parties. The
entities executing the Form may also agree to local terms and conditions
necessary to cover any situations unique to that particular market (e.g., local
legal requirements, third party vendor requirements) with said terms and
conditions being documented as an amendment to the applicable Form or separate
document.

 

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3.2                 In the event
that in the markets identified on Exhibit 2, an Amadeus NMC and a EBOOKERS
Location are parties to an Amadeus NMC subscriber agreement entered into prior
to the Effective Date, then upon execution of this Agreement the Parties will
use their good faith efforts to terminate said subscriber agreement and cause
said entities to execute the Form.

 

3.3                 The term of
each arrangement entered into pursuant to the execution of the Form shall be
coterminous with the Term.

 

3.4                 Amadeus NMCs
will have the right to terminate the arrangement entered into pursuant to the
Form in the event such EBOOKERS Location ceases to be a EBOOKERS Location.

 

4.                         INCENTIVES/COMMERCIAL TERMS.

 

In exchange for EBOOKERS
and EBOOKERS Locations’ performances referenced in this Agreement, EBOOKERS
will qualify for the incentives and other commercial terms identified on the
attached Exhibit 3 (“Incentives”).

 

5.                         PRODUCTS
AND SERVICES

 

5.1                 Generally.
EBOOKERS Locations will be provided access to the System pursuant to the terms
and conditions herein and may order the products and services reflected on the
attached Exhibits. Other products and services may be offered from time to time
by the Amadeus Group to EBOOKERS Locations at then current prevailing rates.
EBOOKERS Locations will order all products and services directly from the Amadeus
NMC’s.

 

5.2                 The System

 

A.                       System
Access. The Amadeus NMC, upon execution of the Form and for its
authorized market, grants the EBOOKERS Locations in its market the right to
access the System solely in accordance with this Agreement. The EBOOKERS Location
may access the System using EBOOKERS Equipment so long as such equipment (or
software, as applicable) meets Amadeus’ or the applicable Amadeus NMCs
specifications and standards.

 

B.                       Ownership/Use.
The System is Amadeus(1) proprietary information and a trade secret. Amadeus
shall transmit data to EBOOKERS Locations through the System and/or the Amadeus
NMC System. EBOOKERS Locations agree to use the System and the AMADEUS NMC
System data solely for:

 

(1) making travel
reservations;

 

(2) providing travel information
to EBOOKERS and/or EBOOKERS Locations’ customers;

 

(3) accounting and record
keeping;

 

(4) other travel related
services;

 

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EBOOKERS and/or EBOOKERS
Locations agree not to use these systems for:

 

(1)                    speculative
booking;

 

(2)                    reservation of
space in anticipation of demand;

 

(3)                    improper
creation or modification of records;

 

(4)                    transmission
of personal messages other than by an electronic mail system;

 

(5)                    disclosure of
the System to persons other than EBOOKERS employees and/or EBOOKERS Locations
(except for EBOOKERS customer employees
who use the System to make reservations at a EBOOKERS implant;

 

(6)                    developing or
publishing any reservation, ticketing, sales, cargo or tariff guide;

 

(7)                    accessing the
System through third party products that are not expressly authorized by
Amadeus. Such authorisation shall not be unreasonably refused.

 

(8)                    accessing
third party products through the System which are not expressly authorized. Such authorization shall not be
unreasonably refused.

 

C.                       System
Operating Instructions/Site Preparation

 

(1)                   Operating
Instructions. The EBOOKERS Location will utilise the System and the
local Amadeus NMC System (as applicable) pursuant to Amadeus’ and/or the
Amadeus NMC’s standard written instructions (as applicable and to the extent
such instructions are provided), including instructions for establishing,
operating and maintaining security links between EBOOKERS Locations. EBOOKERS
will implement the activities necessary to follow such instructions as soon as
reasonably possible.

 

(2)                   Site
Preparation. The applicable EBOOKERS Location is solely responsible for
any necessary site preparation, including all maintenance, cabling, utilities
charges, and compliance with applicable building and electrical codes.

 

D.                       System
Modifications. Amadeus or its licensors may, in its discretion modify,
remove, discontinue, replace, substitute and/or upgrade or enhance the
functions and components of, and data provided through, the System without any
obligation to EBOOKERS or any EBOOKERS Location, provided however that in the
event a System functionality modification is made that would materially and
adversely affect EBOOKERS, then the Parties will meet and negotiate in good
faith possible work-around solutions with the goal of avoiding such adverse
affect. If such modification is made without such work-around

 

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solutions, then EBOOKERS
may terminate this Agreement. The EBOOKERS Location will not modify or alter
the System.

 

E.                         Interference
with System Performance. If EBOOKERS Equipment degrades or interferes
with System performance, or is an unauthorized modification thereto, EBOOKERS
will pay then prevailing charges to diagnose and eliminate the degradation,
interference or modification. All resulting downtime and costs will be EBOOKERS’
sole responsibility.

 

F.                         Suspension
of Access. Amadeus may suspend System access for a particular EBOOKERS
location without liability if:

 

(1)                    Amadeus
reasonably believes that an abuse or misuse of the System is being caused,
permitted or enabled by such particular EBOOKERS location or on such particular
EBOOKERS location’s behalf; or

 

(2)                    Such
particular EBOOKERS location attempts unauthorized modifications to the System;
or

 

(3)                    Such
particular EBOOKERS location’s access causes a degradation to the System or
interference with use of the System by other users or customers, or causes a
condition which may place Amadeus or the applicable Amadeus NMC in potential or
actual breach of its agreements with other parties (e.g., in the event of
robotic software causing an inordinate amount of Transactions to hit the
System).

 

If
System access is suspended pursuant to F.(1), F.(2) or F.(3) above, Amadeus or
the applicable Amadeus NMC will notify the EBOOKERS location and EBOOKERS as
soon as reasonably possible. The particular affected EBOOKERS location will
have thirty (30) days to cure the degradation, interference or other problem.
If the cure is not effected within said period, then this Agreement may be
terminated as to such affected entity without liability to the EBOOKERS
location or any other party.

 

5.3                 Software.
If any EBOOKERS Location (the “Licensee”) orders Software, the following
applies:

 

A.                       Software
License. Amadeus or the applicable Amadeus NMC (“Licensor”), as
applicable, grants the Licensee a nonexclusive, non-transferable license to use
the object version of the Software solely for internal use during the Term. The
Software is the Licensor’s or it’s licensors’ proprietary information and trade
secret, whether or not any portion of the Software is or may be copyrighted or
patented, and title thereto remains with the Licensor or its licensors. Certain
Software provided by third parties may be subject to other agreements as a
condition to use of such Software. The Licensee may:

 

(1)                    use one
production copy of the Software for each license granted; and

 

(2)                    copy the
Software into machine readable form solely for backup, and copy the user’s
guide and related documentation, provided that all copies and

 

8

 

partial copies shall include Licensor’s or its licensors’ copyright
notices, as applicable.

 

Except
as expressly provided in Section 5.3.A., the Licensee may not:

 

(3)                    copy, modify,
merge, supplement, reverse engineer, reverse assemble, decompile or disassemble
the Software; or

 

(4)                    distribute,
publish, transfer, sublicense, or make the Software or documentation available
to other organizations or persons other than Licensee’s employees.

 

(5)                    do any act
inconsistent with applicable licenses covering the Software.

 

B.                       New
Software Releases. Licensor may charge for new Software releases at a
price no greater than the Licensor’s then current, standard rate. The Licensee
will promptly install new Software releases that (i) Licensee requests or (ii)
that are otherwise provided at no charge to the Licensee, unless Licensor
instructs the Licensee that Licensor will perform the installation. The
Licensee understands it may not be able to use new Software releases if it has
made derivative programs or modifications to the Software or Equipment.
Licensee is not required to pay additional charges for new Software provided
after the Effective Date that Licensor requires the Licensee to use as a
condition to having access to the System.

 

C.                        Software Installation:

 

(1)                   On Equipment.
The applicable Amadeus NMC will install the Software on the Equipment and
perform all related re-installation, replacement and repairs. Licensee may
perform such installation upon receipt of instructions and authorization from
the applicable Amadeus NMC. The initial installation of Software will be at no
charge so long as (i) the installation is performed at the same time as the
installation of the Terminal upon which the Software will reside, and (ii) such
installation is made within one hour per Terminal upon which the Software will
reside at the same Installation Address. There will be no charge for
re-installation if the Software was not fully installed on the initial
installation at no fault of Licensee. Otherwise, installation services will be
performed at prevailing Amadeus NMC conditions and rates.

 

(2)                   On EBOOKERS
Equipment. Licensee may not install Software on EBOOKERS Equipment
absent the Amadeus NMC’s prior consent. Licensee is responsible for any such
installation including all related fees and costs. Any installation by an
Amadeus NMC will be at prevailing conditions and rates.

 

(3)                   Proper
Configuration. Licensee will ensure proper configuration and functioning
of the Equipment with the local area network before the Software is installed.
Installation visits due to improper configuration will be at prevailing
conditions and rates.

 

9

 

5.4                 Equipment.
If an EBOOKERS Location orders Equipment, the following applies.

 

A.                      Installation. The Equipment will be
installed by the applicable Amadeus NMC during Normal Business Hours at the
Installation Addresses. The applicable EBOOKERS Location is responsible for and
will follow the Amadeus NMC written instructions regarding, (1) all
environmental, structural, electrical, cabling, data network connections or
similar accommodations, necessary to the proper functioning of the Equipment,
and (2) all related costs and expenses.

 

B.                        Relocation. Equipment may not be
relocated without the applicable Amadeus NMC’s prior written consent.

 

C.                        Ownership/Title. The Equipment leased
from the applicable Amadeus NMC or its contractor will remain the property of
the applicable Amadeus NMC, or its contractor, and must be returned in good
working condition as reasonably determined by the applicable Amadeus NMC,
normal wear and tear excepted. The applicable EBOOKERS Location will not in any
other manner dispose of the Equipment or any part thereof or suffer any lien or
legal process to be incurred or levied on the Equipment without the applicable
Amadeus NMC’s prior written permission.

 

D.                       Insurance. The EBOOKERS Location will
take all commercially reasonable precautions to protect the Equipment installed
at the Installation Site. At its own cost, the EBOOKERS Location will procure
and maintain insurance insuring the Equipment against all such risks as are
customarily insured in a standard all risk property insurance policy. Risk of
loss for and damage to the Equipment will pass to the EBOOKERS Location upon
completion of installation of the Equipment at the Installation Site. The
applicable Amadeus NMC may request at any time proof of such insurance and/or
other form of surety from the EBOOKERS Location.

 

5.5                 Online Booking
Products. If any EBOOKERS Location orders Online Booking Products, the
following applies:

 

A.                      System
access will be provided via the Web Site through the Interface Application. The
EBOOKERS Location is responsible for installation of necessary communications
lines.

 

B.                        The
EBOOKERS Location is solely responsible for all damages and liabilities arising
from or relating to credit card fraud, abuse, or misuse by Users purchasing
products and services over or through the Web Site. The EBOOKERS Location will
Indemnify Amadeus for all damages, liabilities, and related costs, fees, and/or
expenses suffered by any entity within the Amadeus Group as a result of such
credit card fraud, abuse, or misuse.

 

C.                        Standard
disclaimers and privacy policies will be provided by the EBOOKERS Location on
the Web Site (“Web Site Disclaimers”) protecting the Amadeus Office, as
approved by Amadeus or the applicable Amadeus NMC. At a minimum, the Web Site
Disclaimers shall include language that “in no event is

 

10

 

any provider of data or
information on the Web-Site including, but not limited to, Amadeus Global
Travel Distribution, S.A. and/or its subsidiaries, affiliates, suppliers and/or
licensors, liable for any demand, claim, or damage, including direct, indirect,
consequential, special or any other damage or economic loss, resulting from
User access to, use of, and the purchase of any product or service over, the
Web Site.” Web Site Disclaimers shall be prominently displayed on the Web Site
and agreed to by a point and click process by Users at the time or prior to
booking.

 

D.                       The
EBOOKERS Location may be required to execute other applicable documentation
pertaining to access and use of Online Booking Products as a condition to use
of such products.

 

5.6                 Additional
Products. EBOOKERS Locations may order Additional Products at any time.
All Additional Products will be subject to this Agreement on the date an order
is placed, and there will be no need to execute a new Exhibit or contract
amendment. Additional Products other than Equipment may be cancelled by either
Party or the EBOOKERS Location or Amadeus NMC upon thirty (30) days notice. The
EBOOKERS Location is responsible for all supplies such as paper, ribbons, media
for storage of its data, etc. The Parties will document as necessary the
ordering, changes or deletions of any Amadeus product or service as may be
required for accounting or tax purposes, including the current practice of
reporting as referred to in Section 7.

 

5.7                 Maintenance.
If any EBOOKERS Location orders Equipment or Software, and as otherwise stated,
the following applies. With respect to System Maintenance, Amadeus will
maintain the System 24 hours per day 7 days per week. Maintenance may include
scheduled outages to perform such maintenance and as otherwise agreed by the
Parties on Exhibit 6.

 

A.                      Maintenance Generally. The applicable
Amadeus NMC will maintain Equipment and Software. The EBOOKERS Location will
pay for services required outside of Normal Maintenance Hours, including
overtime, and for repair resulting from: (1) disaster, accident or negligence
(except to the extent such disaster, accident or negligence is caused by any
entity within (or acting on behalf of) any entity within the Amadeus Group or
its vendors), misuse or operator error; (2) failure or variation of electrical
power; (3) failure to properly maintain the installation site, air conditioning
or humidity control, air quality, and similar environmental conditions; (4)
causes other than ordinary use including lightning, fire, severe weather, and
other causes beyond the Amadeus NMC’s control; (5) maintenance, repairs,
attachments, deletions, derivative programs or modifications to the Software or
Equipment by anyone other than the Amadeus NMC or its authorized contractors;
or (6) use of EBOOKERS Equipment that adversely affects Equipment. EBOOKERS
Location will back up all data within its control which may be changed and or
lost due to maintenance by the Amadeus NMC.

 

B.                        Unauthorized Maintenance. EBOOKERS
Location will not permit maintenance, repairs, alterations or modifications of
or to Equipment or

 

11

 

Software
except by the applicable Amadeus NMC, absent the Amadeus NMC’s consent.

 

C.                        EBOOKERS Equipment. The Amadeus NMC is
not obligated to maintain EBOOKERS Equipment. If EBOOKERS Equipment degrades or
interferes with System performance, the EBOOKERS Location will be responsible
for applicable standard charges for diagnosing and/or eliminating the
degradation or interference. The applicable Amadeus NMC may change the hardware
requirements necessary to operate Software or to access the System at its
discretion and without obligation. In such case, the EBOOKERS Location will
make the appropriate adjustments to its EBOOKERS Equipment. EBOOKERS Location
may not connect EBOOKERS Equipment to the System without the applicable Amadeus
NMC’s prior written consent.

 

D.                       Removal. Equipment may not be removed
without the applicable Amadeus NMC’s prior consent. The EBOOKERS Location will
follow the Amadeus NMC’s removal instructions and procedures. The Amadeus NMC
will perform, and the EBOOKERS Location will-be responsible for then prevailing
charges relating to, the re-installation of the Equipment if it is moved to a
different, or within an, Installation Address.

 

E.                         Access to Premises. The Amadeus NMC may
enter the premises of the EBOOKERS Location during Normal Business Hours, upon
reasonable notice, to inspect, test, repair, maintain and/or (where permitted
under this Agreement) remove the Equipment and/or Software, and such EBOOKERS
Location will obtain authorization from its clients in possession of Equipment
or Software for the Amadeus NMC to enter the clients’ premises for these
purposes.

 

F.                         Scheduled Downtime. Amadeus or the
applicable Amadeus NMC may schedule System, Equipment and Software downtime for
maintenance of the System, Equipment or Software, without liability or
obligation to EBOOKERS Location. Amadeus shall ensure that the occurrence and
duration of any such periods of downtime shall be minimised.

 

G.                        Modifications. Amadeus or the
applicable Amadeus NMC may modify, remove, discontinue, replace, substitute
and/or upgrade or enhance the Equipment, Software, Communication Links, and any
components, functions, operations, products and/or services, without liability
or obligation to EBOOKERS Location, provided however that in the event of a
modification that would materially and adversely affect EBOOKERS, the Parties will
meet and negotiate in good faith possible work-around solutions with the goal
of avoiding such adverse affect. If such modification is made without such
work-around solutions, then EBOOKERS may terminate this Agreement.

 

5.8                 Training.
Training on the System will be provided as per the attached Exhibits and will
be performed at mutually agreeable dates at locations traditionally utilised by
the Amadeus NMC for training purposes or such other location as the Amadeus NMC
and the EBOOKERS Location may agree. The EBOOKERS Location is responsible for
travel, lodging, meal, salaries and all other employee benefits, for

 

12

 

its employees or agents
in connection with such training. Charges still apply for the EBOOKERS Location’s
cancellation of any scheduled training.

 

6.                         CHARGES
FOR PRODUCTS AND SERVICES

 

6.1                 Generally.
Charges for products and services provided to EBOOKERS Locations are stated in
Exhibits 4 and 5 and, as stated, are exclusive of applicable Taxes which will
be added. Charges for additional Products will be at Amadeus’ or the Amadeus
NMC’s then prevailing rates. All charges will be in EURO, except as identified
in Exhibit 5.

 

6.2                 Commencement
of Charges.

 

A.                      Existing EBOOKERS Locations. Charges
commence as of the Effective Date. Payment obligations under prior agreements
between EBOOKERS and/or EBOOKERS Location and any entity within the Amadeus
Group will continue notwithstanding this Agreement until such prior obligations
are satisfied.

 

B.                        New EBOOKERS Locations. Charges begin
on the first day of the month during which installation of the System,
Equipment or Software at the first physical office of the EBOOKERS Location is
completed. Full monthly Charges for products and services will apply regardless
of the actual installation or de-installation date in a month (e.g., if a
workstation is de-installed on the 22nd of the month the full
monthly rate will still apply). If installation cannot be made due to EBOOKERS
Location’s fault, then Charges shall begin on the first day of the month
following the scheduled installation date.

 

6.4                 Payment of
Charges. To the extent the Product Fund does not cover applicable
Charges, the Amadeus NMC will invoice quarterly the EBOOKERS Locations for
products and services ordered by them pursuant to the terms of this Agreement.
Charges for Central Products will be invoiced by Amadeus. Charges are due
within thirty (30) days after the date of receipt of an invoice. Payment will
be EURO, unless otherwise stated in Exhibit 5. As further described on Exhibit
3, incentives earned by EBOOKERS based on Segment production by a particular
EBOOKERS Location will be offset against Charges (not including Taxes or third
party charges) for products and services ordered by said EBOOKERS Location.

 

Either Party, as well as
EBOOKERS Locations and Amadeus NMCs, whichever applicable, have the right to
(i) offset any amounts owed to the other, whichever applicable, against
undisputed amounts, and (ii) the right to impose a late charge for any payments
not received by the due date equal to interest at a rate of two (2) percentage
points above the 3 month EUROLIBOR on the due date (Following payment date
convention) or at such other rate as the Parties shall mutually agree in
writing. Notwithstanding such effects, appropriate invoices, reflecting total
amounts (i.e, not including the offset), will be issued.

 

In the event that there
is a dispute in any invoice, then the affected parties shall meet to review the
discrepancy and any payment amount that is under dispute

 

13

 

may be withheld until the discrepancy is
resolved. Each Party agrees to cooperate in providing all reasonably available
supporting documentation which may be necessary to resolve the dispute and
which may be disclosed without violating the rights of any third party, and
Amadeus shall use commercially reasonable efforts to obtain such documentation
from Amadeus NMCs for such purposes. Invoices not disputed within one hundred
and twenty (120) days shall be deemed correct.

 

6.5                 Increase in
Charges. Amadeus or the Amadeus NMC, as applicable, may increase
charges by no more than 5% per annum and upon 30 days prior notice. Further
charges may be adjusted upon 6 months prior notice to cover solely: (i)
increases in the costs (i.e., no mark-up or profit margin) of products or
services provided to Amadeus or the Amadeus NMC by third parties that are made
available to EBOOKERS Locations under this Agreement, and (ii) reasonable costs
necessary for Amadeus or the Amadeus NMC to comply with any industry regulation
or law affecting the products and services provided under this Agreement. No
amendment to this Agreement is necessary to reflect such increases, unless
EBOOKERS so requests. Amadeus will provide supporting documentation to EBOOKERS
as necessary to justify such increase, including granting EBOOKERS the right to
an independent audit of Amadeus’ applicable records relating to such cost
increases.

 

6.6                 Offsets.
Amadeus may offset the payment of incentives with undisputed amounts that
remain unpaid by any EBOOKERS Location after reasonable efforts by the
applicable Amadeus NMC to collect such sums.

 

7.                         APPLICATION
OF TAXES

 

If any of the payments or
fees payable under this Agreement is subject to withholding taxes, the paying
party shall withhold and pay over the required amounts to the appropriate tax
authorities within the time provided by law and shall furnish to the other
party within thirty (30) days thereof or as soon as practicable thereafter the
official receipts of the tax authorities for the taxes involved.

 

Notwithstanding the
above, the Parties, or the EBOOKERS Locations or AMADEUS NMCs, as applicable,
shall add applicable VAT on Segment incentive payments. In such event, the
applicable party shall have the right to disclose partial or totally, by giving
previous notice to the other corresponding party, this Agreement to the
relevant tax authorities in order to recover such VAT.

 

8.                         WARRANTIES/REMEDIES/LIMITATIONS

 

8.1                 Amadeus
Warranties. Amadeus warrants:

 

A.                      Software Performance Warranty. Amadeus
warrants that the functionality and performance of the Software substantially
conforms to the published documentation.

 

14

 

B.                        Software Copyright/Patent Warranty.
Amadeus warrants that the Software does not infringe upon any valid patent,
copyright or any other intellectual property right.

 

C.                        Equipment Warranty. Amadeus warrants
that the functionality and operability of the Equipment substantially conforms
to the published documentation.

 

D.                       System Uptime Warranty. The System is
generally available 24 hours per day, 7 days per week, excluding
downtime/outages due to standard maintenance, third parties or other forces
outside of Amadeus’ direct control.

 

8.2                 Remedies for
Breach of Amadeus Warranties. The sole remedies for breaches of the
above warranties are as follows:

 

A.                      Software Performance Warranty (Section 8.1.A).
The sole remedy for a material breach of the warranty contained in Section
8.1.A is that if EBOOKERS or the applicable EBOOKERS Location notifies Amadeus
or the Amadeus NMC, as applicable, in writing of a defect, Amadeus or the
Amadeus NMC, as applicable, will use reasonable efforts to confirm it with
EBOOKERS and the affected EBOOKERS Location, and then either correct or replace
any defective Software, or cancel the Software and provide a prorated refund of
any prepaid license fees. This warranty and remedy does not apply to Software
that has been modified or supplemented by any EBOOKERS Location where such
defect arises out of or relates to such modification or supplement.

 

B.                        Software Copyright/Patent Warranty (Section 8.1.B).
The sole remedy for a material breach of the warranty contained in Section
8.1.B is that Amadeus will indemnify EBOOKERS and/or the applicable EBOOKERS
Location in respect of any claim alleging that the Software infringes upon a
valid patent or copyright. Amadeus will pay all settlement payments or damages
finally awarded, plus all attorneys fees and related legal costs, provided
EBOOKERS or the affected EBOOKERS Location gives Amadeus prompt written notice
of such claim, reasonable information and assistance, and sole authority to
defend or settle the claim. In defense or settlement, Amadeus may obtain for
EBOOKERS or the affected EBOOKERS Location the right to continue using the
Software, or Amadeus may replace or modify it (without substantially changing
or reducing its functionality or performance) so that it becomes
non-infringing. If Amadeus determines that such remedies are not reasonably
available, Amadeus will give EBOOKERS or the affected EBOOKERS Location, as
applicable, a prorated refund of any prepaid license fees upon return of the
Software and documentation. This warranty and remedy does not apply if any
alleged infringement concerns modifications or supplements to the Software not
carried out or provided or authorised by a member of the Amadeus Office or the
use or sale of Equipment or Software in combination with products not furnished
and not permitted by the Amadeus Office, or EBOOKERS’s or the affected EBOOKERS
Location’s failure to install other Software provided by Amadeus or the Amadeus
NMC (if installation of other Software would have prevented the infringement).

 

15

 

C.                        Equipment Performance Warranty (Section 8.1.C).
The sole remedy for a material breach of the warranty contained in Section
8.1.C is that if EBOOKERS or the applicable EBOOKERS Location notifies Amadeus
or the Amadeus NMC, as applicable, in writing of a defect, Amadeus or the
Amadeus NMC, as applicable, will correct or replace any defective Equipment or
component with Equipment or components of substantially similar functionality
and quality. This warranty and remedy does not apply to Equipment or components
that have been modified or supplemented by any EBOOKERS Location without the
written permission of a member of the Amadeus Group where such defect arises
out of or relates to such modification or supplement.

 

D.                       System Uptime Warranty (Section 8.1.D).
The sole remedies for a material breach of the warranty contained in Section
8.1.D is as stated in Exhibit 6.

 

8.3                 DISCLAIMER OF
ALL OTHER WARRANTIES AND REMEDIES. EXCEPT AS SPECIFICALLY PROVIDED IN
SECTION 8.2, THE SYSTEM, AMADEUS NMC SYSTEM, INTERFACE, THE DATA LOADED ON AND
DERIVED FROM THE SYSTEM, SYSTEM COMPONENTS, SOFTWARE AND EQUIPMENT AND ALL
OTHER ITEMS PROVIDED TO EBOOKERS OR A EBOOKERS OFFICE ARE PROVIDED “AS IS AND
WITH ALL FAULTS”. ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED INCLUDING, WITHOUT
LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ACCURACY AND COMPLETENESS OF THE DATA DERIVED FROM THE
SYSTEM, NON-INFRINGEMENT, OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE,
COURSE OF DEALING OR USAGE OF TRADE. THE REMEDIES STATED IN SECTION 8.2 ARE THE
SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF ANY WARRANTIES STATED IN SECTION 8.1.

 

8.4                  LIABILITY
LIMITATIONS

 

A.                      Dishonored Reservations. If a Provider
does not honor a reservation booked through the System due to over sale or lack
of a record of the reservation, the sole remedy will be as set forth in the
Provider’s tariff or the Provider’s applicable policies and procedures.

 

B.                        Limitation of Liability. EXCEPT FOR (A)
ACCRUED SUMS OR CREDITS EXPRESSLY OWED UNDER THIS AGREEMENT BY EITHER PARTY TO
THE OTHER, OR BY THE EBOOKERS LOCATIONS AND AMADEUS NMCs TO EACH OTHER; (B)
INDEMNITY OBLIGATIONS AS PROVIDED IN SECTION 8.2.B, AND (C) DIRECT DAMAGES FOR
BREACH OF SECTION 9, OR (d) DIRECT DAMAGES ARISING FROM THE GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT, NEITHER PARTY WILL BE LIABLE TO THE OTHER AND NO EBOOKERS
OFFICE OR AMADEUS NMC WILL BE LIABLE TO THE OTHER OR TO EITHER OF THE PARTIES,
UNDER ANY THEORY OF LIABILITY OR ANY FORM OF ACTION FOR ANY OTHER DAMAGE
INCLUDING LOSS OF PROFITS OR BUSINESS OR ANY INCIDENTAL, SPECIAL, PUNITIVE,
EXEMPLARY, INDIRECT, CONSEQUENTIAL, INTEREST, REVENUE, SAVINGS OR ANY OTHER
ECONOMIC LOSS, OR

 

16

 

THE COMPILATION,
COMMUNICATION, DELIVERY OR LOSS OF USE OF ANY DATA, EVEN IF THE DEFAULTING
PARTY HAD BEEN ADVISED OF, KNEW, OR SHOULD HAVE KNOWN OF THE POSSIBILITY
THEREOF. TO THE EXTENT A JURISDICTION DOES NOT RECOGNIZE THE CONCEPT OF “GROSS”
NEGLIGENCE AS STATED IN PART (D) OF THIS PARAGRAPH, THEN PART (D) SHALL BE
LIMITED TO WILLFUL MISCONDUCT.

 

TO THE EXTENT THAT EITHER
PARTY (INCLUDING ANY AMADEUS NMC OR EBOOKERS OFFICE) HAS ANY OTHER LIABILITY
UNDER THIS AGREEMENT OR IN RELATION TO THIS AGREEMENT UNDER ANY THEORY OF
LIABILITY, INCLUDING CONTRACT AND TORT, THEN EACH PARTY’S LIABILITY FOR DAMAGES
TO THE OTHER HEREUNDER WILL BE LIMITED THOUSAND (***).

 

8.4                  Provider Data.
It is the Provider’s responsibility to ensure that the data and Information
supplied and stored in the systems provided hereunder is accurate and properly
updated, and that neither Amadeus nor an Amadeus NMC has no responsibility or
liability or obligation for the accuracy, content or reliability of such data
or information, or EBOOKERS’s or any Website user’s access to or use of such
data or information.

 

8.5                  Website
Content/Credit Card Fraud. EBOOKERS is solely responsible for all
content, correctness and maintenance of data entered by a Website user or
EBOOKERS as a consequence of a booking (reservation). EBOOKERS is also liable
for compliance of such data entered with all legal regulations. In case Amadeus
determines that any data or information entered by a Website user or EBOOKERS
violates any law or regulation or is incorrect, misleading or defamatory, then
Amadeus shall require EBOOKERS in writing to remedy such data or information.
If not remedied by EBOOKERS within a reasonable time as determined by Amadeus,
then Amadeus may suspend or limit EBOOKERS and the Website user’s access to the
System. EBOOKERS is solely responsible, as between Amadeus, the Amadeus NMCs
and EBOOKERS or any Ebooker Location, for any credit card fraud or abuse
occurring on or through the Website(s). EBOOKERS will indemnify Amadeus and its
affiliates for any claims brought by a Website user arising our or relating to
the use of a Website.

 

9.                         CONFIDENTIALITY

 

EBOOKERS Locations will
not disclose any of the terms and conditions of this Agreement, including but
not limited to pricing or incentive terms, to any third party without Amadeus’
written consent. Further, both Parties agree not to disclose the other Party’s
or any EBOOKERS Location’s or Amadeus NMC’s Confidential Information without
written consent. “Confidential Information” means information, not generally
known in the relevant trade or industry, which was received by a Party (the “Receiving
Party”) from the other Party or an Amadeus NMC or an EBOOKERS Location (the “Disclosing
Party”), and which is information relating to: (1) trade secrets of the Disclosing
Party or its customers; (2) existing or contemplated products, services,
technology, designs, processes, formulae, computer systems, algorithms,
research or developments of the Disclosing Party or its customers; or (3)
business

 

17

 

plans, sales or marketing
methods, methods of doing business, customer lists or requirements, and
supplier information of the Disclosing Party or its customers, “Confidential
Information” does not include information (1) already known to the Receiving
Party at the time of disclosure (unless under a pre-existing obligation of
confidence); (2) that becomes publicly available (other than due to a breach by
the Receiving Party); (3) is rightfully received by the Receiving Party from a
third party without an obligation of confidentiality; (4) is independently
developed by the Receiving Party without reference to the Disclosing Party’s
Confidential information, or (5) relates to data generated through the System
which is disclosed by Amadeus to or as required by third parties in the normal
and customary course of Amadeus’ or the Amadeus Office’s business (for example
MIDT data).

 

10.                  TERMINATION/EFFECT
OF TERMINATION

 

10.1          Termination.  In
addition to any other termination rights expressly provided for in this
Agreement, this Agreement may be terminated by either Party, or either party to
the Form may withdraw from this Agreement and terminate their relationship, (i)
for a material breach of any term of the Agreement by the other party, in the
event that the other party fails to cure such breach within thirty (30) days
after receipt of notice; or (ii) upon notice if the other party breaches
Section 10 above and fails to cure all consequences arising from such breach
within five (5) days notice of the breach; or (iii) as otherwise expressly
provided in this Agreement; or (iv) as may be expressly and unconditionally
provided under applicable EU or other governmental regulations, or (v) if the
other party becomes insolvent, makes an assignment for the benefit of
creditors, suffers the appointment of a receiver, a trustee, a creditors
committee, or a petition in bankruptcy or seeks reorganization, or readjustment
of its debts or its dissolution or liquidation or for any other relief under
any bankruptcy or insolvency law, or has entered against it a judgement or
decree for its dissolution which remains undismissed or undischarged or
unbonded for a period of thirty (30) days, or if the cither party shall take
any step leading to the cessation as a going concern, or ceases operations for
reasons other than a strike. The termination of any relationship established
pursuant to the Form that involves an entity that is not wholly owned or
controlled by one of the Parties will not (i) result in any liability or
obligation to the Parties or (ii) otherwise affect the terms and conditions of
this Agreement.

 

10.2          Effect of Termination.

 

10.2.1              The Parties will
promptly return all Confidential information to the Disclosing Party in the
event of termination or expiration of this Agreement.

 

10.2.2              All
Equipment, Software and related documentation will be returned to the
appropriate Amadeus NMC. The applicable Amadeus NMC will coordinate with the
EBOOKERS Location a pick-up date and time to pick up the Equipment. The
EBOOKERS Location will be responsible for all standard de-installation charges
and (i) the replacement cost of any

 

18

 

Equipment that is not
returned and (ii) the repair cost or replacement cost, whichever is less, for
Equipment that is returned in poor condition, reasonable wear and tear
excepted.

 

10.2.3              Any incentives
accrued prior to any such termination will be paid pursuant to Exhibit 3.

 

11.                  NOTICES

 

Notices and consents
under this Agreement must be in writing, and will be deemed delivered: (1) five
business days after being sent by first class mail to the address below (or
identified on the form attached as Exhibit 1); or (2) two business days after
being sent by way of a nationally recognized overnight delivery service to the
address below (or identified on the form attached as Exhibit 1); or (3)
immediately upon hand delivery, or (4) confirmed fax, in each case to the
person identified below (or identified on the form attached as Exhibit 1).

 

	
  To: Amadeus Global

  Travel Distribution, S.A.

  	
   

  	
  To: EBOOKERS Legal

  Department

  	
   

  	
  To: EBOOKERS

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Salvador de Madariaga, 1

  28027 Madrid

  Spain

  	
   

  	
  25 Farringdon Street 

  London EC4A 4AB.

  UK

  	
   

  	
  25 Farringdon Street

  London EC4A 4AB

  UK

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Attn: Travel Agency Partners

  	
   

  	
  Attn: Legal Counsel

  	
   

  	
  Attn. CEO

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Tel. 34 91 582 01 00

  Fax. 34 91 582 01 99

  	
   

  	
   

  	
   

  	
   

  

 

 

Either Party may give
written notice to the other Party of such other address(es) to which notices
shall be sent, and thereafter notices shall be sent to such new or additional
addresses.

 

12.                  DISPUTE
RESOLUTION

 

12.1                           Assignment
of Claims. It is the Parties’ intent that all questions of liability as
between (i) entities that are wholly owned by Amadeus and (ii) EBOOKERS
Locations will be dealt with at the Parties’ level. Consequently, the Amadeus
wholly owned Amadeus NMCs and the EBOOKERS Locations agree, upon their
signature of the Form, that all claims and liabilities that they may have
against one another, whether such claims arise out of warranty, contract, tort
or otherwise, except solely as provided below, are assigned to the respective
Parties’ and shall be brought, borne and defended exclusively by the respective
Parties. In the event any Amadeus wholly owned Amadeus NMC brings any claim
against a EBOOKERS Location, or vice versa, except as

 

19

 

provided
for in (i) and (ii) of this paragraph, then the party against whom such claim
is brought will be entitled to immediate dismissal of such claim and
reimbursement of any and all attorneys fees necessary to obtain such dismissal.

 

12.2          Notwithstanding the
provisions of Section 12.1 above, the following disputes will be dealt with by
the local Amadeus NMC and EBOOKERS Locations under local law and not by the
Parties. Applicable local law, and the jurisdiction where such disputes shall
be resolved, will be of and in the jurisdiction where the Amadeus NMC is
headquartered:

 

(i)                        collection
of unpaid invoices or refunds;

 

(ii)                     claims for
personal injury or damage to personal property;

 

(iii)                  claims for
return, or the replacement value, of any Equipment or Software

 

(iv)                 claims seeking to
enforce any equitable rights, or relating to criminal liability

 

(v)                    claims that
involve a either a EBOOKERS Office or Amadeus NMC that are not owned by the
applicable Party

 

Any such dispute will
be subject to all terms and conditions of this Agreement including, but not
limited to, all limitations of liability and remedies stated herein, but will
not be subject to Sections 12.3 and 13.5 and the nature of any claim and its
proceedings will be entirely at the discretion of the entity bringing an
action.

 

12.3          Arbitration.  Any
question concerning the existence, validity, or termination of this Agreement,
and any other dispute arising out of or relating to this Agreement, that cannot
be resolved by agreement between the Parties shall be finally settled by
arbitration according to the ICC Rules and the following:

 

12.3.1                  The number
of arbitrators shall be three. Each Party shall nominate one arbitrator for
confirmation by the ICC. If a Party fails to nominate an arbitrator within the
time period specified by the ICC Rules, the ICC Court of Arbitration shall
appoint an arbitrator for that Party. The arbitrators nominated by (or on
behalf of) the Parties shall, within 21 days after their confirmation by the
ICC Court of Arbitration, agree on a third arbitrator who shall act as the
chairman.

 

12.3.2                  The
language of the arbitration shall be English.

 

12.3.3                  The
decision of the arbitrators shall be final, conclusive and binding on the
Parties. Any award rendered by the arbitrators may be enforced by any court or
authority of competent jurisdiction.

 

12.3.4                  The
place of the arbitration shall be Paris, France.

 

12.3.5                  Any
monetary award shall be denominated in Euro.

 

20

 

12.3.6                  The
arbitrators shall be bound to follow the terms and conditions of this Agreement
including, but not limited to, all limitations of liability provided herein.

 

13.                  GENERAL
PROVISIONS

 

13.1          Assignment.  EBOOKER LOCATIONS shall not transfer or
assign this Agreement, or any right or obligation hereunder, or any right to
use the proprietary marks of Amadeus, without the prior written consent of
Amadeus, in the event EBOOKERS merges with or is acquired or controlled by any
person or entity not presently owning an interest in or having a controlling
interest in the EBOOKERS, then AMADEUS may, at its sole option, upon 90 days
prior written notice, terminate this Agreement without any obligation or
liability to EBOOKERS. Notwithstanding the foregoing, EBOOKERS may assign this
Agreement to its wholly owned subsidiary, its parent, or a wholly owned
subsidiary of its parent except in the event any such entity is a direct
competitor of Amadeus. In the event Amadeus is acquired or controlled by any
person or entity not presently owning an interest in or having controlling
interest in Amadeus, then EBOOKERS, at its sole option, may immediately
terminate this Agreement without any obligation or liability to Amadeus, except
for payment of any previously accrued Charges and fees.

 

Amadeus shall have the
right to transfer or assign this Agreement, or any right or obligation
hereunder to any of the entities forming part of the Amadeus Group or assign
the performance of any right or obligation hereunder to any of its Amadeus NMCs
subject to the potential assignee agreeing to be bound to the terms and
conditions of this Agreement.

 

EBOOKERS shall have the
right to transfer or assign this Agreement, or any right or obligation
hereunder, to any of the entities owned or controlled or under common control
with EBOOKERS subject to (i) such assignment not being to a direct competitor
of any entity within the Amadeus Group, or to an entity owned in whole or in
party, or controlled by, such a direct competitor, (ii) the assignee not being
an existing customer of, or under negotiations with, any entity within the
Amadeus Group or an Amadeus NMC, and (iii) the potential assignee agreeing to
be bound to the terms and conditions of this Agreement. Prior to any such
possible assignment, EBOOKERS will first notify Amadeus in order to confirm the
conditions of this paragraph and to obtain consent to disclosure of this
Agreement to the potential assignee.

 

13.2          Force Majeure.
Neither Party shall be responsible for, nor be deemed to be in default under
this Agreement on account of, any failure to perform or delay in performance
hereunder caused directly or indirectly by any fact beyond such Party’s
reasonable control including, but not limited to, acts of God, war, terrorism,
embargo, strikes or other labour disputes, work stoppages, riots, civil unrest,
fires or acts of government (“Force Majeure”). The Party claiming that Force
Majeure has occurred shall without unnecessary delay notify the other Party in
writing of the cause and effect of the Force Majeure. The Parties shall

 

21

 

use their best efforts to
avoid, overcome and offset the effects of any cause or potential cause of an event
of Force Majeure. The Party claiming Force Majeure shall notify the other Party
immediately of the cessation of the Force Majeure. Upon cessation of the cause
of the Force Majeure, this Agreement shall again become fully operative.

 

13.3          Export. The EBOOKERS
Locations may not export the System, Equipment or Software.

 

13.4          IP/Tradenames/Trademarks.
The owner of all patent, trademark, copyright and any other intellectual
property right will continue to be the owner of such property rights. No right
to such property is granted by one Party to the other or to any EBOOKERS
Location or Amadeus NMC by virtue of this Agreement. Neither the Parties nor
the signatories to the Form will use one another’s tradename or trademarks
without prior written consent of the owner. Amadeus will own all development
provided or funded by Amadeus or its contractors except solely as otherwise
agreed in writing.

 

13.5          Governing Law.
This Agreement is governed by and construed in accordance with the laws of
Spain, exclusive of conflicts of law principles.

 

13.6          Change in
Law/Industry. In the event there is a material change (A) affecting
Amadeus in (a) any law or regulation governing or applying to CRS’s or
Providers, or (b) net revenues received by Amadeus from particular Providers
after the Effective Date of this Agreement, any of which have or will have a
direct or indirect material adverse effect upon the benefits of this Agreement
to Amadeus, or (B) affecting EBOOKERS where Amadeus materially diminishes the
functionality of the System from the functionality existing as of the Effective
Date, then the affected Party may notify the other Party of proposed changes to
this Agreement (the “Notice”). The Parties will then meet as appropriate with
the goal of addressing the proposed changes in good faith. If the Parties do
not agree to such changes within sixty (60) days after the date of the Notice,
then the affected Party (and the respective Amadeus NMCs or EBOOKERS Locations,
as applicable,) may terminate this Agreement upon ninety (90) days written
prior notice to the other Party. Except for EBOOKERS Locations obligation to
pay any and all Charges incurred through the date of termination, each Party
will be relieved of any future obligations under this Agreement as of the
effective date of such cancellation. Each Party will bear its own costs and
expenses Incurred as a result of said termination.

 

13.7          Changes In
Internet-Related Laws. The Parties to this Agreement recognize that
issues of legal liability and responsibility for Internet-related transactions
are changing rapidly. The Parties intend to retain their relative
responsibilities and rights regardless of changes in underlying statutory or
case law. The Parties agree to negotiate in good faith any amendments to the
Agreement necessary to maintain the relationship between them as may be
required by statutory or case law changes.

 

22

 

13.8          Segment and
Transaction Counts

 

The automated records
that Amadeus relies upon for Segment and Transaction data shall prevail in any
dispute about Segment or Transaction counts. Upon reasonable notice, EBOOKERS
may conduct an independent audit of Amadeus’ records supporting such counts.
Such audit may be performed once per year and must be performed within 1
calendar year of the end of the applicable period.

 

13.9          Waiver. No
waiver of any provision or of any breach of this Agreement shall constitute a
waiver of any other provision or of any subsequent breach.

 

13.10   Independence. In no
event shall either Party, or any party to the Form, act as an agent of the
other. The Parties, and the parties to the Form, are entirely independent from
the other and this Agreement in no manner creates a partnership, joint venture
or similar relationship.

 

13.11   Entire Agreement /
Modification. This Agreement constitutes the entire agreement between
the Parties (and the parties to the Form) with respect to this subject matter
and supersedes ‘and cancels all prior agreements or understandings, oral or
written, including any different, conflicting or additional terms which appear
on any purchase order or form EBOOKERS submits. This Agreement may not be
modified or amended except in writing, signed by authorized representatives of
each Party.

 

13.12   Third Party Beneficiary.
This Agreement is for the benefit of the Parties and those entities which have
executed the Form. It does not confer any rights or benefits on any other
party.

 

13.13   Severability. If any
provision of this Agreement shall be invalid, illegal, or unenforceable in any
respect, it shall be ineffective only to the extent of such invalidity,
illegality or unenforceability and shall not in any way affect or impair the
validity, legality and enforceability of the balance of such provision or any
other provision of this Agreement. The Parties shall endeavor in good faith
negotiations to replace the invalid, illegal or unenforceable provision(s) or
such portion thereof with such valid, legal and enforceable provision(s) the
economic effect or which is as close as possible to that of the invalid,
illegal or unenforceable provision(s).

 

13.14   Captions. The
captions appearing in this Agreement have been inserted as a matter of
convenience and in no way define, limit or enlarge the scope of any provision
of this Agreement.

 

13.15   Counterparts. This
Agreement may be executed in one or more counterparts, each of which shall be
deemed an original, but all of which together shall constitute one and the same
instrument

 

IN
WITNESS THEREOF, the Parties hereto have executed this
Agreement as of the day and year first above written.

 

	
  Amadeus
  Global Travel Distribution,

  	
  EBOOKERS
  PLC.

  

 

 

23

 

	
  S.A.

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Name: 

  	
  Gillian Gibson

  	
   

  	
  Name: 

  	
  Dinesh Dhamija

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title: 

  	
  Director

  	
   

  	
  Title: 

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  2 April 2004

  	
   

  	
  Date:

  	
  6th April '04

  

 

	
  /s/ Gillian Gibson

  	
   

  	
  /s/ Dinesh Dhamija

  
	
  Signature

  	
   

  	
   

  	
  Signature

  	
   

  
					

 

 

[SEAL]

 

24

 

Exhibit 1

 

The undersigned
entities represent that they are, respectively, an EBOOKERS Location and (B) an
Amadeus NMC, as those terms are defined in the Global Agreement between Amadeus
Global Travel Distribution, S.A. and EBOOKERS PLC., effective January 1, 2004.

 

The undersigned
are executing this document pursuant to Sections 3 of the Global Agreement and
agree to be bound by all terms and conditions in the Global Agreement as of the
execution of this document, except to the extent such terms and conditions are
expressly stated to apply solely to the Parties. The undersigned understand
that terms and conditions relating to other markets or exclusively between the
Parties, may be confidential to other EBOOKERS Locations or Amadeus NMCs, or
the Parties, respectively, and therefore not provided to the undersigned.

 

	
  Agreed and Accepted:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  [Name of Amadeus NMC]

  	
   

  	
  [Name of EBOOKERS Location]
  

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Signature:

  	
   

  	
   

  	
   

  	
  Signature:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Name:

  	
   

  	
   

  	
   

  	
  Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
   

  	
   

  	
   

  	
  Title:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date of signing:

  	
   

  	
   

  	
   

  	
  Date of signing:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Any notice shall be sent to:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  For Amadeus NMC:

  	
   

  	
  For EBOOKERS Location:

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Attn:

  	
   

  	
   

  	
   

  	
  Attn:

  	
   

  	
   

  
																		

 

[SEAL]

 

25

 

Exhibit 2

 

Current EBOOKERS
Locations

 

As of the
Effective Date, this Agreement applies to the following EBOOKERS Locations.

 

	
  COUNTRY

  	
   

  	
  OFFICE ID

  	
   

  	
  Access Type

  	
   

  	
  BRAND

  
	
  Belgium

  	
   

  	
  BRUEB38AA

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
  Netherlands

  	
   

  	
  AMSEB38EB

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  AMSN2210C

  	
   

  	
  Physical Location

  	
   

  	
  NOVA/EBOOKERS

  
	
   

  	
   

  	
  AMSN2210D

  	
   

  	
  Physical Location

  	
   

  	
  NOVA/EBOOKERS

  
	
   

  	
   

  	
  AMSN2210E

  	
   

  	
  Physical Location

  	
   

  	
  NOVA/EBOOKERS

  
	
   

  	
   

  	
  AMSN22312

  	
   

  	
  Physical Location

  	
   

  	
  NOVA/EBOOKERS

  
	
   

  	
   

  	
  AMSN22313

  	
   

  	
  Physical Location ,

  	
   

  	
  NOVA/EBOOKERS

  
	
   

  	
   

  	
  AMSN22337

  	
   

  	
  Physical Location

  	
   

  	
  NOVA/EBOOKERS

  
	
   

  	
   

  	
  UTCN22100

  	
   

  	
  Physical Location

  	
   

  	
  NOVA/EBOOKERS

  
	
  Germany

  	
   

  	
  BNJEB313A

  	
   

  	
  Physical Location

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  BNJEB38AQ

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
  Ireland

  	
   

  	
  DUBEB38AA

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  DUBU12103

  	
   

  	
   

  	
   

  	
  E-BOOKERS

  
	
   

  	
   

  	
  DUBU3100

  	
   

  	
   

  	
   

  	
  E -BOOKERS IRB

  
	
   

  	
   

  	
  DUBU12444

  	
   

  	
   

  	
   

  	
  FLIGHTBOOKERS DUBLIN 1

  
	
   

  	
   

  	
  DUBEB3100

  	
   

  	
   

  	
   

  	
  EBOOKERS IRB

  
	
   

  	
   

  	
  DUBEB3101

  	
   

  	
   

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  DUBU12103

  	
   

  	
   

  	
   

  	
  E -BOOKERS

  
	
  Switzerland

  	
   

  	
  GVAEB3101

  	
   

  	
  Physical Location

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  GVAEB38AA

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
  Finland

  	
   

  	
  HELEB3195

  	
   

  	
  Physical Location

  	
   

  	
  EBOOKERS/LOYD TRAVEL

  
	
   

  	
   

  	
  HELEB3129

  	
   

  	
   

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  HELEB38AA

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
  Austria

  	
   

  	
  LNZEB38AA

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
  UK

  	
   

  	
  LONEB3101

  	
   

  	
  API

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  LONEB3104

  	
   

  	
  API

  	
   

  	
  BRIDGE THE WORLD

  
	
   

  	
   

  	
  LONEB3105

  	
   

  	
  API

  	
   

  	
  TRAVELBAG

  
	
   

  	
   

  	
  LGWU12100

  	
   

  	
  FLIGHTBOOKERS - GATWICK

  	
   

  	
  Flightbookers

  
	
   

  	
   

  	
  LONEB310A

  	
   

  	
  INTERLINE BOOKERS

  	
   

  	
  Interline Bookers

  
	
   

  	
   

  	
  LONU1214K

  	
   

  	
  EBOOKERS C/O

  FLIGHTBOOKERS

  	
   

  	
  Ebookers

  
	
   

  	
   

  	
  LONU1215P

  	
   

  	
  FLIGHTBOOKERS E-BOOKERS

  	
   

  	
  Ebookers

  
	
   

  	
   

  	
  LONU1218L

  	
   

  	
  INTERLINEBOOKERS

  	
   

  	
  Interlinebookers

  
	
   

  	
   

  	
  LONU12443

  	
   

  	
  FLIGHTBOOKERS - LONDON

  	
   

  	
  Flightbookers

  
	
  Spain

  	
   

  	
  MADEB326C

  	
   

  	
  Physical Location

  	
   

  	
  Viajes Ebookers

  
	
   

  	
   

  	
  MADI1323C

  	
   

  	
  Physical Location

  	
   

  	
  Dimensiones

  

 

 

26

 

	
   

  	
   

  	
  MADEB38AA

  	
   

  	
  API

  	
   

  	
  Ebookers

  
	
  Norway

  	
   

  	
  OSLEB3182

  	
   

  	
  Physical Location

  	
   

  	
   

  
	
   

  	
   

  	
  OSLEB3188

  	
   

  	
  Physical Location

  	
   

  	
  EBOOKERS_

  
	
   

  	
   

  	
  OSLEB3193

  	
   

  	
  Physical Location

  	
   

  	
  EBOOKERS

  
	
   

  	
   

  	
  OSLEB38AA

  	
   

  	
  API

  	
   

  	
   

  
	
  France

  	
   

  	
  PAREB31EB

  	
   

  	
  Physical Location

  	
   

  	
  Ebookers

  
	
   

  	
   

  	
  PAREB32EB

  	
   

  	
  API

  	
   

  	
  Ebookers

  
	
   

  	
   

  	
  PAREB37EB

  	
   

  	
  API

  	
   

  	
  Ebookers

  
	
   

  	
   

  	
  PAREB38AA

  	
   

  	
  API

  	
   

  	
  Ebookers

  
	
  Sweden

  	
   

  	
  STOS12162

  	
   

  	
  Physical Location

  	
   

  	
  STT Airways

  
	
   

  	
   

  	
  STOS12319

  	
   

  	
  Physical Location

  	
   

  	
  STT Airways

  
	
   

  	
   

  	
  STOS12498

  	
   

  	
  Physical Location

  	
   

  	
  Mr Jet

  
	
   

  	
   

  	
  STOS12368

  	
   

  	
  Physical Location

  	
   

  	
  Blljetakuten

  

 

27

 

Exhibit 3

 

Incentives

 

I.  Segment
Incentives

 

A.                      Travelbag

 

1.                          Contribution
to GDS contract termination penalty

 

Amadeus will pay EBOOKERS
up to (***) (“Contribution”) for the migration of 100% of the current air, car
and hotel net segment booking business of Travelbag (www.travelbag.com)
to the System, with said migration commencing no later than 1st May 2004 and
being complete by 30th June 2004 (“Migration Target”). EBOOKERS has
Informed Amadeus that it may be responsible for an early termination sum owed
to Travelbag’s current GDS (“Termination Payment”).’ The actual Contribution
payable to EBOOKERS will be capped at (***) and will depend on the Termination
Payment (if any) to Travelbag’s current GDS. EBOOKERS will provide Amadeus with
(i) the documentation necessary to demonstrate payment of the Termination
Payment, and (ii) the appropriate invoice. Amadeus will pay the Contribution
within thirty (30) days of the invoice.

 

If (i) EBOOKERS
terminates the Agreement prior to the end of the third year after complete
migration of the Travelbag business or (ii) fails to migrate all of the
Travelbag business, then EBOOKERS will repay the Contribution to Amadeus plus
interest at the rate of two (2) percentage points above the 3 month EUROLIBOR
from the date the Contribution was paid.

 

If EBOOKERS (i)
terminates the Agreement prior to the end of the Term after complete migration
of the Travelbag business, or the Agreement expires and (ii) has not achieved (***)
million Net Segments (“Agreement Target”) as of the date of such termination,
or expiration, then EBOOKERS will repay to Amadeus a portion of the
Contribution. The repayment will be equal to the Contribution multiplied by the
percentage of the Agreement Target not achieved, plus interest at the rate of
two (2) percentage points above the 3 month EUROLIBOR from the date the
Contribution was paid.

 

If EBOOKERS and the
travel industry as a whole is affected by a major event (e.g., September 11th)
that suddenly and dramatically affects EBOOKERS ability to reach the Net
Segment Targets, then Amadeus will temporarily waive the annual targets and
EBOOKERS will agree to extend the Agreement term accordingly.

 

2.                          Incremental
Online Net Segment Bonus

 

On a calander year basis
so long as incremental growth of bookings through EBOOKERS online,
Flightbookers and Travelbag offices is at least 5% over

 

28

 

(***) Net Segments (the
“Base Year Total Segments”), Amadeus will pay to EBOOKERS the amounts Indicated
in the table immediately below for the Travelbag incremental online Net
Segments (“Travelbag Incremental Online Segments”) above (***) online Net
Segments (“Base Year Online Segments”) booked on Travelbag’s Web Site
(“Incremental Online Net Segment Bonus.”)

 

The Incremental Online
Net Segment Bonus will be paid at the commencement of each Year of this
Agreement. Amadeus will pay (***) GBP upon signature of the Agreement as an
estimate of the Incremental Online Net Segment Bonus that will be earned in
Year 1. A reconcilliation will be made at the end of each Year to determine the
actual bonus amounts achieved. Appropriate invoices will be sent to the proper
Party to the extent there is a credit or debit due. The amount of the Online
Net Segment Bonus each Year will be:

 

	
  Increase in Incremental

  Segments over Base Year

  Total Segments

  	
   

  	
  Incremental Bonus

  
	
  Under
  5%

  	
   

  	
  (***)

  
	
  5%
  or over

  	
   

  	
  (***)

  
	
  10%
  or over

  	
   

  	
  (***)

  
	
  15%
  or over

  	
   

  	
  (***)

  

 

Example (based on
hypothetical 1.0 million Base Year Total Segments):

 

If total Ebookers
(Online, Flightbookers and Travelbag) Net Segments increases over the Base Year
Total Segments by 10% from (***) (of which (***) Net Segments are Travelbag
online) to (***) (of which (***) are Travelbag online) then Ebookers will
recieve:

 

(***)

 

B.  Segment
Incentives Generally

 

1.                         Reporting
(monthly): Amadeus will send to EBOOKERS no later than the 25th
of each month a report detailing the Net Segments produced by eligible office
IDs and the incentives payable to EBOOKERS. The report will also contain any
charges (as detailed in Exhibit 4) owed by EBOOKERS to Amadeus and any other
information pertaining to money flows between the Parties.

 

2.                         Invoicing
(quarterly): EBOOKERS shall invoice Amadeus the amount detailed in the
report, once per quarter and Amadeus shall settle the invoice at the next
possible payment date.

 

For the avoidance of
doubt Amadeus makes payments twice monthly on approximately the 5th
and the 20th of the month. Invoices must be

 

29

 

received by Amadeus 15
working days before payment date (15th and 30th
respectively). Amadeus will pay invoices within 30 days of receipt.

 

3.                         Calculation: Amadeus will pay
EBOOKERS an incentive for Net Segments booked by EBOOKERS Offices. The Segment
Incentive will be payable from Net Segment number one each Year. The amount of
the Segment Incentive is as follows:

 

Segment Incentive per Net Segment (ticketed) per
Year

 

	
  From

  	
   

  	
  To

  	
   

  	
  EURO

  	
   

  	
  GBP

  	
   

  
	
  0

  	
   

  	
  800,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  1,500,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  2,000,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  2,400,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  2,800,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  3,100,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  3,400,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  3,800,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  
	
  over

  	
   

  	
  3,800,000

  	
   

  	
  (***)

  	
   

  	
  (***)

  	
   

  

 

During the term of the Agreement,
the Segment Incentive will be paid at the above fixed GBP rate for those Net
Segments made in the UK and at the EURO rate for all other Net Segments.

 

The Segment Incentive
will be paid quarterly.

 

AMADEUS will pay the
Segment Incentive from January 1st 2004. The incentive payable in
each quarter will be calculated by annualising the Net Segments produced in the
Year to date and applying the corresponding incentive level from the table
above.

 

Example:

 

In Q1 of Year 1 EBOOKERS
produces (***) Net Segments (annualised = (***)) then EBOOKERS will receive an
incentive of (***) per Net Segment in the quarter. In Q2 of Year 1 EBOOKERS
produces (***) Net Segments making a Year to Date production of (***)
(annualised = (***)), then EBOOKERS will receive (***) per Net Segment for the
bookings in Quarter 2. At the end of the year a reconciliation will be
calculated and any correction applied so that in the full year the amount per
Net Segment paid will be that set out in the table above.

 

C.                      Qualifications
to Segment Incentive

 

1.                         New
Inventory. For Service Provider inventory that is not in the Amadeus
System as of the Effective Date (e.g., web-fares, Ryan Air) no Segment

 

30

 

Incentive
will apply until the Parties negotiate in good faith the propriety of a Segment
Incentive for Net Segment bookings on such Service Providers.

 

2.                         (***) Low Fare Content. For
(***) class bookings on (***) where point of sale is the UK and destination is
domestic UK or intra-European, EBOOKERS agrees to pay (***) per Net Segment to
Amadeus. This payment will be eliminated in the event (***) terminates its
charge for access.

 

D.                      Incentives
on cruise bookings

 

Amadeus will pay the
following incentives on cruise bookings. A “cruise booking” is a booking of a
cabin regardless of the number of passengers in that cabin. The following
amounts are paid from cruise booking number one in the applicable Year.

 

	
  Annual
  Bookings

  From

  	
   

  	
  To

  	
   

  	
  Incentive

  Amount (EUR)

  	
   

  
	
  0

  	
   

  	
  5,000

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  15,000

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  20,000

  	
   

  	
  (***)

  	
   

  
	
  0

  	
   

  	
  30,000

  	
   

  	
  (***)

  	
   

  
	
  Over

  	
   

  	
  50,000

  	
   

  	
  (***)

  	
   

  

 

II.                        Volume
Bonus

 

Upon reaching the
following cumulative Net Segment Targets, Amadeus will pay EBOOKERS the
corresponding bonus (“Volume Bonus”).

 

	
  Accumulated
  Net

  Segment Target

  from 1st January

  2004

  	
   

  	
  Incremental Bonus

  Amount

  	
   

  	
  Total accumulated

  Bonus

  	
   

  
	
  0.5 mio

  	
   

  	
   

  	
  (***)

  	
   

  	
   

  	
  (***)

  	
   

  
	
  3.5 mio

  	
   

  	
   

  	
  (***)

  	
   

  	
   

  	
  (***)

  	
   

  
	
  7.0 mio

  	
   

  	
   

  	
  (***)

  	
   

  	
   

  	
  (***)

  	
   

  
	
  10.5 mio

  	
   

  	
   

  	
  (***)

  	
   

  	
   

  	
  (***)

  	
   

  

 

For the avoidance of
doubt the Accumulated Net Segment count will be for all EBOOKERS Locations
online and offline Net Segments.

 

Example:

 

EBOOKERS achieves (***)
Net Segments. Amadeus pays (***). EBOOKERS then produces another (***) Net
Segments, for an accumulated Net

 

31

 

Segment production of (***)
Net Segments. At this point Amadeus would pay EBOOKERS an incremental (***).

 

III.                    Product
Fund

 

Amadeus will provide a (***)
million Euro soft fund (“Product Fund”) for the Years and in the increments per
Year set forth below

 

	
  Year

  	
   

  	
  Product

  (Euro)

  	
   

  	
  Fund

  	
   

  
	
  Year 1

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Year 2

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Year 3

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  

 

The Product Fund is made
available subject to the condition that EBOOKERS achieve the Net Segment
Targets identified below per Year for the first three years of the Agreement:

 

	
  Year

  	
   

  	
  Net Segment Target

  	
   

  
	
  2004

  	
   

  	
  (***)

  	
   

  
	
  2005

  	
   

  	
  (***)

  	
   

  
	
  2006

  	
   

  	
  (***)

  	
   

  

 

If the above targets are
not met for any Year, then the amount of the Product Fund available for such
Year will be a pro-rata amount based upon the percentage of the Net Segment
Target achieved for such Year.

 

To qualify for payment
from the Product Fund, all requests for application must be made by EBOOKERS
central office in London to the Amadeus global account manager. Amadeus will
not approve application of the Product Fund to any charges unless this process
is followed.

 

The Product Fund may be
utilized for:

 

a)   Charges
for products and services provided to EBOOKERS by local Amadeus NMCs.

b)   Charges
for Amadeus development of Amadeus products requested by EBOOKERS.

c)   Charges
for products and services provided by Amadeus Locations.

 

Charges that are not set
off by the Product Fund amounts will be paid accordingly.

 

Charges that may be
offset with the Product Fund do not include (i) products and services provided
by third party’s to AMADEUS or the AMADEUS NMC where AMADEUS or the AMADEUS NMC
is obligated to pay charges to said third party for such products and/or
services, or (ii) applicable taxes or similar payments (e.g., VAT).

 

At no time will the
Product Fund be paid in cash. Starting Year 2, earned Product Fund may be
carried over to subsequent Years if not utilized in the Year provided. If the
Agreement is terminated prior to the end of a Year, the Product Fund available
that Year will be a pro-rata

 

32

 

amount of the above
increment based on the percentage of the Year that the Agreement was in effect.

 

A.                      Liabilities
incurred in 2003.

 

Through December 31,
2003, EBOOKERS shall not be held liable for product costs accrued after the
development fund, provided under the 2000 agreement, was exhausted. Charges
accruing from 1st January 2004 will be set against the new Product
Fund Indicated above.

 

33

 

EXHIBIT 4 

Central Products

 

I.         Transaction Charges

 

Amadeus divides
Transactions into 2 types:

 

1.                         Central
System Transactions (Availability, Fares etc...)

 

2.                         Low Fare Search Transactions (Master Pricer, Value Pricer)

 

In
order to help avoid excessive hits to the System, there are charges for
Transactions above a given threshold of Transactions per Net Segment.

 

The
following thresholds and charges will apply for each type of Transaction.

 

	
   

  	
   

  	
  Central 

  System

  Transactions

  	
   

  	
  Value Pricer

  	
   

  	
  Master

  Pricer

  	
   

  
	
  Threshold (Transactions per Net Segment)

  	
   

  	
  (***)

  	
   

  	
  Phase 1* = (***)

  Phase 2* = (***)

  Phase 3* = (***)

  	
   

  	
  (***)

  	
   

  
	
  Charge per Transaction over Threshold

  	
   

  	
   

  	
  (***)

  	
   

  	
   

  	
  (***)

  	
   

  	
   

  	
  (***)

  	
   

  
											

 

* Phase 1 =
Effective Date plus 6 months

 Phase
2 = 6 months after Effective Date to end of Year 1

 Phase
3 = Remainder of Agreement

 

II.        Communications Network

 

Amadeus will provide to
EBOOKERS, in so far as technically possible a single interconnection for all
EBOOKERS Offices offices via EBOOKERS own Wide Area Network. EBOOKERS agrees
that these charges shall be debited from the available Product Fund

 

The
charges for the interconnection are as follows:

 

	
  Service

  	
   

  	
  Price

  	
   

  
	
  256 K LON - ERD

  	
   

  	
  (***)

  	
   

  
	
  Interconnection BT MPLS with ERD

  	
   

  	
  (***)

  	
   

  
	
  Installation and Support

  	
   

  	
  (***)

  	
   

  

 

The above charges will be
chargeable to the Product Fund.

 

34

 

EXHIBIT 5 

Local Products and Services

 

Non exhaustive list of
main products by country

 

Benelux — once only charges

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  	
   

  
	
  Agent Interface/Office Installation

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  	
   

  
	
  Network/Communication TCP/IP

  	
   

  	
  De-installation

  	
   

  	
  (***)

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Workstation/Gateway

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Workstation/Gateway

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Document printer

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per man-hour

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  

 

Benelux
— once only charges

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price per month in €

  	
   

  
	
  Agent Interface

  	
   

  	
  Vista

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Pro- Vista

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network

  	
   

  	
  16 KBPS IP

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  32 KBPS IP

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  64 KBPS IP

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  256 KBPS IP

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  100 coupon bin

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  300 coupon bin

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  500 Coupon bin

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  1000 Coupon bin

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer HP 4300 TN

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Document Printer HP 200D

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Gateway/Server (IP)

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Workstation

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  15 “CRT

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  15” TFT

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Modem/Router

  	
   

  	
  (***)

  	
   

  	
   

  	
   

  

 

35

 

Finland
— Once only

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  	
   

  
	
  Agent Interface

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation (256K - 5I2K)

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per man-hour

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Charge per man-day

  	
   

  	
  (***)

  	
   

  

 

Finland
— Monthly charge

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price per month in €

  	
   

  
	
  Agent Interface (per PC)

  	
   

  	
  Vista

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Pro- Vista

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus Access

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network

  	
   

  	
  16 KBPS IP

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  32 KBPS IP

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  64 KBPS IP

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  256 KBPS IP

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  ATB Genicom 2000 (until Jun. 2004)

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  ATB Genicom 2000 (from Jun. 2004)

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
   

  	
   

  
	
  SMS text messaging

  	
   

  	
  Amanda SMS (monthly)

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amanda SMS (per message)

  	
   

  	
  (***)

  	
   

  

 

 

36

 

Germany — Monthly charges

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  	
   

  
	
  Agent Interface

  	
   

  	
  Amadeus Vista Leisure Pack

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus Vista Professional Pack

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus Vista Classic Pack

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus Vista Start Pack

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Additional Products

  	
   

  	
  Amadeus Destino

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus Cash

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus +QC

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Speed Mode &
  Smart Keys

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Package +QC, Speed Mode, Smart Keys

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network(1)

  	
   

  	
   

  	
   

  	
  (***)

  	
   

  
	
  Hardware

  	
   

  	
   

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Services

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Training (standard)

  	
   

  	
  E-guide

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Web-Based Training

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Computer-Based Training

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Live-Training in Bad Homburg

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Book on demand

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Training (customized)

  	
   

  	
  at customers premises 

  at AMADEUS in Bad Homburg

  	
   

  	
  (***)

  	
   

  
	
  Helpdesk

  	
   

  	
  Standard Serviceline 01803-003500

  	
   

  	
  (***)

  	
   

  
	
  Helpdesk

  	
   

  	
  Paylines Professional Line 0900 –

  	
   

  	
  (***)

  	
   

  
	
  Helpdesk2

  	
   

  	
  Servicefee Professional Line 01803

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Products

  	
   

  	
  Sales steering function (within Destino)

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Transaction Fee Administrator

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Policy Arranger

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Profile Exporter

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Amadeus Access Solution

  	
   

  	
  (***)

  	
   

  
	
  Data deliveries

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  IP real time data delivery (ex PC Online
  interface)

  	
   

  	
  AIR, max. 5 MB 

  TIR, max. 5 MB

  	
   

  	
  (***)

  	
   

  

 

(1) Offers on
request from Amadeus Germany

 

(2) Customized
offers on request

 

37

 

	
   

  	
   

  	
  SIR, max. 5 MB

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  AIR + TIR

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Complete package

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  > 5 MB / per MB

  	
   

  	
  (***)

  	
   

  
	
  IP server data download (offline, ex FTS)

  	
   

  	
  max. 10 MB

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  > 10 MB / per MB

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  E-Travel Products

  	
   

  	
  Internet Booking Engines

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Aergo

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  SAP TM

  	
   

  	
   

  	
   

  
	
  Vista Printer Terminal

  	
   

  	
  STP / STDO

  	
   

  	
  (***)

  	
   

  
	
  Volume based transactions

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Value Pricer

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Transaction Fee Manager

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  >3500 line items

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  751 – 3499 line items

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  51 – 750 line items

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  0 – 50 line items

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  PCS Office (3)

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Fax, 1st page, day, Logo 4cm

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Fax, night, Logo 4cm

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Fax, following page, Logo 4cm

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Email

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  SMS schedule change info

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  SMS status confirmation

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Amadeus Cash

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Offline debit advice procedure – ELV

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  online debit advice procedure – OLV

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Payment Warrantee

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  INFO Database

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  >5000 pages

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  1001 – 4999 pages

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  201 – 1000 pages

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  0 – 200 line pages

  	
   

  	
   

  	
   

  
	
  Special
  Terminals

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Schools

  	
   

  	
  Public schools

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Private schools

  	
   

  	
  (***)

  	
   

  
	
  Trade fair terminals

  	
   

  	
  One time fee for 2 months max.

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Starter Pack

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Leisure Pack

  	
   

  	
  (***)

  	
   

  
	
  Back office terminals

  	
   

  	
  Starter Pack

  	
   

  	
  (***)

  	
   

  
	
  Event ticket terminal

  	
   

  	
  Leisure Pack with KART

  	
   

  	
  (***)

  	
   

  
	
  Provider terminals  

  	
   

  	
  Starter Pack

  	
   

  	
  (***)

  	
   

  

 

(3) Other formats on
request KD/KDP

 

38

 

Germany
— Once only

 

	
  Service Fees

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  System consulting per hour

  Re-activation after cut-off

  Agency splitting

  Agency merge or acquisition

  Hot request

  Agency number change

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Invoice reprint

  Retroactive order change

  Office move

  Move of individual hardware

  components

  Amadeus office ID change

  PCS Office: customizing / changes per

  template

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Reminder

  	
   

  	
  (***)

  
	
  Data porting

  	
   

  	
  PNR & Customer
  Profile Transfer

  PNR Transfer

  Customer Profile Transfer

  Customer Profile Copy

  Customer Profile Deletion

  PNR & Customer Profile Migration

  PNR Migration

  Customer Profile Migration

  	
   

  	
  (***)

  
	
   

  	
   

  	
  BEVE- and DBR log data

  TOMA access with/without SFS data

  TV data in targeted agency

  KD/KDP data transfer in targeted

  agency

  KD/KDP deletion of agency of origin

  KD/KDP online data copy (ASCII file)

  KD/KDP data re-entry

  Data set description

  Consultancy IP online data delivery

  	
   

  	
  (***)

  
	
  Comunications/Network(4)

  	
   

  	
   

  	
   

  	
  (***)

  
	
  Hardware

  	
   

  	
   

  	
   

  	
  (***)

  

 

(4) offer from
Amadeus Germany on request

 

39

 

Norway —
Once only charge

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price

  	
   

  
	
  Agent Interface

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Change

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Consultant per man-hour

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Project Manager per man-hour

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Specialist per man-hour

  	
   

  	
  (***)

  	
   

  

 

Norway —
Monthly charges

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price

  	
   

  
	
  Agent Interface

  	
   

  	
  Vista

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Pro- Vista

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network

  	
   

  	
  16 KBPS IP

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  32 KBPS IP

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  64 KBPS IP

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  256 KBPS IP

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  ATB 2000

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  100 coupon bin

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  300 coupon bin

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  500 Coupon bin

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
  1000 Coupon bin

  	
   

  	
  (***)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  	
   

  

 

40

 

Sweden —
Once only

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price (Kroner)

  
	
  Agent Interface

  	
   

  	
  Installation

  	
   

  	
   

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per man-hour

  	
   

  	
  (***)

  

 

Sweden —
Monthly charge

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price (Kroner)

  
	
  Agent Interface

  	
   

  	
  Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Vista

  	
   

  	
   

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
   

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network

  	
   

  	
  16 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  32 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  64 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  -Not used on our market. Today Texas 2000 and in 6mnth Unimark.

  	
   

  	
  (***)

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
   

  
	
   

  	
   

  	
  100 coupon bin

  	
   

  	
   

  
	
   

  	
   

  	
  300 coupon bin

  	
   

  	
   

  
	
   

  	
   

  	
  500 Coupon bin

  	
   

  	
   

  
	
   

  	
   

  	
  1000 Coupon bin

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  

 

 

41

 

Spain —
Once Only Charges

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price in
  €

  
	
  Agency Interface

  	
   

  	
  Vista installation (Per PC)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro Tempo installation/Update

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Base Configuration

  	
   

  	
  PC, ADSL, ISDN backup

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Above with 64 K Frame Relay

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Above with 128 K Frame Relay

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Above with Frame Relay

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional PC (Savia or Agency owned)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Deinstall PC, ATB or Printer

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Reinstall Software

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517/557

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-installation

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per call-out (to be added to all the above)

  	
   

  	
  (***)

  

 

Spain —
Monthly charges

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price per month in €

  
	
  Agent Interface (per office ID)

  	
   

  	
  Vista (l PC)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Vista (up to 3 PCs)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Vista (up to 6 PCs)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Vista (over 7 PCs)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro Tempo

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Base Configuration

  	
   

  	
  Savia PC, ADSL

  	
   

  	
  (***)

  
	
   

  	
   

  	
  With upgrade to 64K Frame Relay

  	
   

  	
  (***)

  
	
   

  	
   

  	
  With upgrade to 128K Frame Relay

  	
   

  	
  (***)

  
	
   

  	
   

  	
  With Upgrade to 256K Frame Relay

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional Savia PC

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional Agency PC

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional ATB 517 (1st Printer)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional ATB 517 (additional Printer)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional ATB 557 (1st Printer)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Additional ATB 557 (additional Printer)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  ISDN back-up

  	
   

  	
  (***)

  

 

 

42

 

Switzerland
— Once only

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  
	
  Agent Interface

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per man-hour

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Office move

  	
   

  	
  (***)

  

 

Switzerland — Monthly Charges

 

	
  Service
  or Product

  	
   

  	
  Definition

  	
   

  	
  Price

  
	
  Agent Interface

  	
   

  	
  Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro- Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Communications/Network

  	
   

  	
  16 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  32 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  64 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  	
   

  	
  (***)

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
  (***)

  
	
   

  	
   

  	
  100 coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  300 coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  500 Coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  1000 Coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  

 

43

France —
Once only

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  
	
  Agent Interface

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation (64K Frame Relay)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  300 coupon bin installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  300 coupon bin per unit

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per visit

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Office move

  	
   

  	
  (***)

  

 

France —
Monthly Charges

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price 

  
	
  Agent Interface

  	
   

  	
  Vista per CRT (including ticketing)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Communications/Network

  	
   

  	
  16 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  32 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  64 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  	
   

  	
  (***)

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
  (***)

  
	
   

  	
   

  	
  100 coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  300 coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  500 Coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  1000 Coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  

 

UK — Once
only

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  
	
  Agent Interface

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation (normal hours)

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation (normal hours)

  	
   

  	
  (***)

  

 

 

44

 

	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  1000 stacker

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per man-day

  	
   

  	
  (***)

  

 

UK —
Monthly Charges

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  
	
  Agent
  Interface 

  	
   

  	
  Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Communications/Network

  	
   

  	
  64 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  128 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
  256 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  ATB 517

  	
   

  	
  (***)

  
	
   

  	
   

  	
  ATB 557

  	
   

  	
   

  
	
   

  	
   

  	
  100 coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  300 coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  500 Coupon bin

  	
   

  	
  (***)

  
	
   

  	
   

  	
  1000 Coupon bin

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  

 

Austria —
Once only

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  
	
  Agent
  Interface 

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special Services

  	
   

  	
  Charge per man-hour

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Office move

  	
   

  	
  (***)

  

 

45

 

Austria —
Monthly Charges

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price

  
	
  Agent
  Interface

  	
   

  	
  Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Tempo incl. START Comfort

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Vista incl. Ticketingmodus

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Vista incl. Ticketingmodus

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Tempo incl. START Comfort and Ticketingmodus

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network

  	
   

  	
  768/128 KBPS IP

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing
  Hardware

  	
   

  	
  ATB Document Printer

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  

 

Ireland —
Once only

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price in €

  
	
  Agent
  Interface

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Network

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing
  Hardware

  	
   

  	
  Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
  De-Installation

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Special
  Services

  	
   

  	
  Charge per man-hour

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Office move

  	
   

  	
  (***)

  

 

46

 

Ireland —
Monthly Charges

 

	
  Service or Product

  	
   

  	
  Definition

  	
   

  	
  Price

  
	
  Agent
  Interface

  	
   

  	
  Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Vista

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Web

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Pro-Tempo

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Value Pricer

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Cruise

  	
   

  	
  (***)

  
	
   

  	
   

  	
  Extra LUs

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Comunications/Network

  	
   

  	
  64 KBPS IP/8K CIR

  	
   

  	
  (***)

  
	
   

  	
   

  	
  128 KBPS IP/16K CIR

  	
   

  	
  (***)

  
	
   

  	
   

  	
  256 KBPS IP/32K CIR

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ticketing
  Hardware

  	
   

  	
  ATB 557

  	
   

  	
  (***)

  
	
   

  	
   

  	
  OPTAT

  	
   

  	
  (***)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Other

  	
   

  	
  Document Printer

  	
   

  	
  (***)

  

 

47

 

EXHIBIT 6

SERVICE LEVELS

 

A. Service Levels and
Segment Credit

 

Amadeus will provide
certain Net Segment credit for Unscheduled Downtime (defined below) as follows.
These credits are the sole remedies in the event of any System outages or
System access issues.

 

For the purpose of the
SLA, an Unscheduled Downtime event will be considered to have started when a
PTR is opened by EBOOKERS or the Amadeus SMC (Helpdesk), the outage will end
when recovery of service is notified by Amadeus SMC in the PTR.

 

For purposes of this
Exhibit, the following terms are defined:

 

•                            “System
Availability” means a percentage where the numerator is the total number of
minutes in a month less the number of minutes of Unscheduled Downtime and
Scheduled Downtime, and the denominator is the total number of minutes in a
month less Scheduled Downtime.

 

•                            “Unscheduled
Downtime” means the inability to access the System in all cases except
Scheduled Downtime.

 

•                            “Scheduled
Downtime” means the inability to access the System where the problem (i) is
caused by or attributable to third parties, or due to services contracted by
EBOOKERS or factors beyond Amadeus control, or (ii) due to Scheduled
Unavailability.

 

•                            “Scheduled Unavailability” means (i) (***)
of non-availability occurring during a window of 00.00 and 05.00, generally the
first Sunday of the month but, exceptionally any day of the week, and (ii)
minutes of non-availability due to exceptional scheduled outages where EBOOKERS
will be informed at least 24 hours beforehand by e-mail to the “Web Watch”
email address.

 

The Net Segment credits
are provided as follows:

 

•                            Online
Business: For Unscheduled Downtime that affects online business, a Net
Segment credit of (***) Net Segments will be provided to EBOOKERS for each
minute of Unscheduled Downtime during a month.

 

•                            Offline
Business: For System outages that affect offline business, the following
Net Segment credits only apply when the Unscheduled Downtime is for more than 1
hour and which occurs between 9am and 7pm (London Time) Mondays to Saturdays,
excluding public holidays (a “Qualifying Outage”),. The Net Segment credit will
only be paid per minute of a Qualifying Outage. The amount of the Net Segment
credit per minute will depend on the System Availability during the applicable
month as per the following table.

 

48

 

	
  System Availability during one

  calendar month

  	
   

  	
  Offline Business:

  Net Segment per minute

  of outage during a

  Qualifying Outage

  
	
  Above (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  Above (***)% to (***)%

  	
   

  	
  (***)

  
	
  (***)% and below

  	
   

  	
  (***)

  

 

If only a specific group
of countries or an individual country is affected by a Qualifying Outage, then
the Net Segment Credit amounts in above table will be multiplied by the
percentages below based on the System Availability for that group or individual
country.

 

	
  UK

  	
   

  	
  (***)

  
	
  France

  	
   

  	
  (***)

  
	
  Germany

  	
   

  	
  (***)

  
	
  Ireland

  	
   

  	
  (***)

  
	
  Switzerland

  	
   

  	
  (***)

  
	
  Netherlands

  	
   

  	
  (***)

  
	
  Finland

  	
   

  	
  (***)

  
	
  Norway

  	
   

  	
  (***)

  
	
  Spain

  	
   

  	
  (***)

  
	
  Total

  	
   

  	
  (***)

  

Examples:

 

1.                         During an
applicable month, the System Availability for EBOOKERS offline locations is (***).
During that month there was one outage that lasted 70 minutes (i.e., a
Qualifying Outage since the outage lasted more than 1 hour).

 

49

 

Amadeus would credit to
EBOOKERS (***) (***) for the month.

 

2.                         In an
applicable month, EBOOKERS online locations experience (***) of Unscheduled
Downtime. Amadeus would credit to EBOOKERS (***) Segments (***) for that month.

 

B.
Amadeus will provide EBOOKERS with a customer service plan within 3 months of
the signature of this Agreement that outlines additional service levels being
provided to EBOOKERS and not subject to the crediting scheme outlined in
section A of this Exhibit.

 

50

 

EXHIBIT 7

 

AMADEUS API LICENSE
AGREEMENT

 

This Amadeus API License
Agreement (“License”) is an appendix to and shall be governed in all respects
by the Amadeus Access Agreement between the Parties.

 

WHEREAS,
the AMADEUS group of companies has developed and acquired a
type of programming interface, known as AMADEUS API, that allows flexible
access to the System;

 

WHEREAS,
Ebookers (the “Ebookers Application Provider”) wishes to use
the AMADEUS API in order to perform certain developments (“Ebookers
Application”) that will enable the AMADEUS Users to access the System via the
AMADEUS API Server;

 

WHEREAS,
the Ebookers Application Provider wishes to use the AMADEUS
API only for development purposes and not for obtaining information and/or to
make reservations in the System;

 

WHEREAS,
AMADEUS agrees to provide the Ebookers Application Provider
with the AMADEUS API Ebookers Software Pack and to grant the Ebookers
Application Provider a license to use it subject to the terms and conditions of
the present Agreement;

 

ARTICLE 1: DEFINITIONS

 

For the purposes of the
present Agreement, the following terms are defined as follows:

 

“AMADEUS
API Server” shall mean the AMADEUS server located in Erding
which contains the program interface that enables the access to the System.

 

“API
Ebookers Software Pack” shall mean the software provided by
AMADEUS to the Ebookers Application Provider under this Agreement to enable the
Ebookers Application Provider to perform certain developments for the access of
the AMADEUS Users to the System. Such API Ebookers Software Pack shall include
the software listed in Appendix A to this Agreement.

 

“Application
User” for the purposes of this Agreement, means any legal
entity as well as its wholly-owned entities, which contract with the Ebookers
Application Provider to receive from him the license of the Ebookers
Application in accordance with the terms under this Agreement.

 

“AMADEUS
User” for the purposes of this Agreement, shall mean any
travel agency, or branch thereof, or corporate account which contracts to
receive access to the System.

 

“Ebookers
Application” shall mean any developments using the API
Ebookers Software Pack performed by the Ebookers Application Provider under the
terms of this Agreement.

 

51

 

“Designated
Equipment” shall mean the equipment chosen by the Ebookers
Application Provider for the Installation of the API Ebookers Software Pack.

 

ARTICLE 2: LICENSE

 

2.1       AMADEUS grants to the Ebookers
Application Provider, subject to the terms and conditions stipulated in the
present Agreement, a non-transferable and non-exclusive license to use the API
Ebookers Software Pack, in order to perform the necessary developments to
enable the connection of the AMADEUS Users to the System via the AMADEUS API Server.
Delivery of the API Ebookers Software Pack will be subject to the following
conditions:

 

2.1.1          Ebookers Application
Provider shall execute a Non Disclosure Agreement with AMADEUS before receiving
the API Ebookers Software Pack.

 

2.1.2          Ebookers Application
Provider shall confirm to AMADEUS in writing the functional and technical
specifications for the development of the Ebookers Application which shall be
approved by AMADEUS; and

 

2.1.3          Ebookers Application
Provider shall return to AMADEUS the AMADEUS API Questionnaire with necessary
Information duly filled in. The AMADEUS API Questionnaire is provided to the
Ebookers Application Provider by AMADEUS Product Management.

 

2.2       Access to the System is provided to the
Ebookers Application Provider under this Agreement only for the development
purposes described hereto, and not to obtain information and/or to perform
reservations (which shall be governed by the Amadeus Access Agreement to which
this License is attached.)

 

2.3       The Ebookers Application Provider shall
select the media on which he wishes to receive the API Ebookers Software Pack,
upon the signature of the Agreement.

 

2.4       The Ebookers Application Provider shall
be responsible, at its own cost and expense, for installation of the API
Ebookers Software Pack on the equipment used by Ebookers Application Provider
for development, testing and/or maintenance purposes.

 

2.5       Notwithstanding the previous, AMADEUS
shall provide to the Ebookers Application Provider with support as detailed and
within the limits as set forth herein which include (i) support for
installation of the API Ebookers Software Pack, (ii) development, test and
maintenance of the Ebookers Application and (iii) certification of the Ebookers
Application as further described in Section 3. Any additional support or

 

52

 

services not included
herein shall be charged by AMADEUS to the Ebookers Application

 

Provider in accordance
with conditions set forth in Appendix C.

 

2.6       The API Ebookers Software Pack shall
exclusively be used on the equipment identified by the Ebookers Application
Provider in the API Questionnaire. The Ebookers Application Provider shall
inform AMADEUS when the API Ebookers Software Pack is moved or used on any
other equipment.

 

2.7       The Ebookers Application Provider is
authorized to make one single copy of the API Ebookers Software Pack for record
purposes to be used as back-up copy. All legends, trademarks, trade names,
copyright and other identifications shall also be maintained as they appear and
shall be reproduced on any copy, in whole or in part, of the API Ebookers
Software Pack.

 

2.8       Upon request by AMADEUS, the Ebookers
Application Provider shall inform AMADEUS about the progress and status in the
development of the Ebookers Application.

 

2.9       Ebookers Application Provider may
subcontract the support and performance of the development work of the Ebookers
Application on its behalf to any third-party provided that: (i) Ebookers
Application Provider informs AMADEUS of such intention; and (ii) Ebookers
Application Provider obtains the written consent from AMADEUS, which shall not
be unreasonably withheld; and (iii) Ebookers Application Provider remains
liable towards AMADEUS for any such subcontract of the development work; and that
(iv) Ebookers Application Provider makes its best efforts to make any such
designated third party comply with the obligations related to development work
acquired by the Ebookers Application Provider hereunder.

 

In the event that AMADEUS
gives its consent to subcontracting the development work by the Ebookers
Application Provider to any designated third party, AMADEUS shall deliver the
API Ebookers Software Pack to that designated third party subject to conditions
under this Agreement and upon the designated third party entering into a Non
Disclosure Agreement as provided in Section 2.1.1.

 

ARTICLE 3: CERTIFICATION

 

3.1       Upon delivery of the API Ebookers
Software Pack, AMADEUS shall provide the Ebookers Application Provider with
Certification Guidelines and a Certification Questionnaire to be filled in by
the Ebookers Application Provider. The purpose of these Certification Documents
is to assist the Ebookers Application Provider to develop an application which
interacts with the AMADEUS in a compatible, reliable and overall performance so
that ultimately, such application becomes a Ebookers Application when obtaining
the Certification.

 

3.2       The Ebookers Application Provider shall
inform AMADEUS at least three (3) months in advance of the date of request of
the application for Certification. The Ebookers Application Provider shall also
provide AMADEUS with any documentation related to the application at least two
(2) weeks before request for certification.

 

53

 

3.3       AMADEUS shall have thirty (30) days
following receipt of the application developed by the Ebookers Application
Provider to examine and test such application in order to determine whether it
meet the requirements of Certification. Further to AMADEUS finalising the
Certification process, AMADEUS shall give Ebookers Application Provider written
notice of either (i) acceptance and/or successful completion of the
Certification and the confirmation that its application is a Ebookers
Application or (ii) details of the acceptance criteria that the application did
not meet.

 

3.4       If AMADEUS provides Ebookers Application
Provider with a written notice specifying the acceptance criteria that the
application did not met, Ebookers Application Provider shall have sixty (60)
days to correct the application in order to meet such acceptance criteria.

 

3.5       If further to the Ebookers Application
Provider delivering the application after the first notice is given in
accordance with Section 3.4 above, the application does not obtain the
Certification, then AMADEUS may in its sole discretion decide, either to (i)
give a second written notice to the Ebookers Application Provider, specifying
remaining acceptance criteria that the application did not met and therefore,
extend the correction period, or (ii) terminate this Agreement by giving
written notice to Ebookers Application Provider and returning all copies of the
application to Ebookers Application Provider. If AMADEUS terminates the
Agreement in this manner, AMADEUS shall have no further obligation to Ebookers
Application Provider.

 

3.6.      In the event that the Ebookers Application
developed by the Ebookers Application Provider is a development platform that
allows other parties receiving it, to develop another application based on the
Ebookers Application, the Ebookers Application Provider shall inform such other
parties that their developed application must obtain the Certification from
AMADEUS. In the event that a third party develops an application from the
Ebookers Application developed by the Ebookers Application Provider and uses it
without obtaining the Certification, then the Ebookers Application Provider
shall be responsible towards AMADEUS and shall be liable for that.

 

3.7       Any Ebookers Application being certified
by AMADEUS shall not be modified without the prior written consent of AMADEUS.

 

ARTICLE 4:  ACCESS TO THE SYSTEM

 

4.1       Ebookers Application Provider is provided
access to the System via the Amadeus Access Agreement to which this License is
attached. In the event that the establishment of a communication link between
the AMADEUS API Server and the Designated Equipment is necessary, the Ebookers
Application Provider shall be responsible for the ordering, maintenance, use
and payment of such link and the costs arising therefrom.

 

4.2       The Ebookers Application Provider shall
be entitled to license to potential Application Users the Ebookers Application,
but it is expressly specified that the Ebookers Application Provider shall not
be entitled to provide access to such potential Application Users to the System
under any circumstances and/or for any purposes except as agreed in writing by
Amadeus.

 

4.3       The Ebookers Application Provider shall,
before licensing the Ebookers Application, inform its potential Application Users
in writing that in order to access the

 

54

 

System, they have to
enter into an agreement with AMADEUS or any of the companies authorized by
AMADEUS for such purpose. The Ebookers Application Provider will also inform
its potential Application Users that AMADEUS, or any of the companies
authorized by AMADEUS, will then schedule and quote the access to the System.

 

4.4       The Ebookers Application Provider shall
be entitled to submit proposals to potential Application Users only with
respect to the license of the Ebookers Application developed by the Ebookers
Application Provider. Any such proposal shall specifically exclude any AMADEUS
license and/or access terms and conditions, including pricing, which shall be provided
by AMADEUS directly to the Application User.

 

55

 

ARTICLE 5:  USE OF THE SYSTEM AND AMADEUS API

 

5.1       The use of the AMADEUS Ebookers Software
Pack as well as the access to the AMADEUS API Server and the AMADEUS System
shall be used by the Ebookers Application Provider solely for the purposes and
functions described in this License or as otherwise agreed in writing by
Amadeus. The Ebookers Application Provider shall take all precautions necessary
to prevent unauthorized access to the System through its connection to the
AMADEUS API Server. In the event that AMADEUS reasonably considers that the
Ebookers Application Provider is not respecting or that an abuse or misuse of
the System is being performed through the access described herein, AMADEUS
shall be entitled to automatically suspend such access.

 

5.2       Should any problem be detected by AMADEUS
with the Ebookers Application Provider’s access, which AMADEUS reasonably
considers is causing problems to other users or customers, or which may place
AMADEUS in potential or actual breach of its agreements with other parties,
AMADEUS shall have the right at its sole discretion to automatically suspend
such access at Ebookers Application Provider’s cost.

 

5.3       AMADEUS reserves the right to suspend
access to the AMADEUS API Server and/or the System, at any time, at its own
discretion, should the number of transactions and/or the number of simultaneous
sessions generated by the Ebookers Application Provider per segment exceed a
reasonable level as agreed by AMADEUS and the Ebookers Application Provider
before the signature of this License. Such level of transactions and
simultaneous sessions shall be periodically reviewed by the Parties.

 

5.4       In the event that AMADEUS suspends the
access to the AMADEUS API Server or the System as described in this Article,
AMADEUS will notify the Ebookers Application Provider as soon as possible and
the Ebookers Application Provider shall have 10 (ten) days to cure the problem.
If within such 10 (ten) days period the problem is not cured, AMADEUS shall be
entitled to terminate this License without further liability.

 

ARTICLE 6: SUPPORT
DOCUMENTATION

 

6.1       AMADEUS shall provide the Ebookers
Application Provider with the support documentation listed in Annex B to this
License.

 

6.2       The documentation provided shall not be
copied in any manner whatsoever by the Ebookers Application Provider and shall
constitute part of the Confidential Information.

 

ARTICLE 7: MAINTENANCE

 

7.1       In addition to the initial development
support described in Section 2.4 above, AMADEUS shall provide maintenance
service to the Ebookers Application Provider who will include information on
the evolution of the AMADEUS API and upgrade to new versions of the same.

 

7.2       Each AMADEUS API release will be
supported for a period of one (1) year from the date of release, and will be
compatible with future releases during this time frame.

 

56

 

ARTICLE 8: PROPRIETARY
RIGHTS

 

8.1       The API Ebookers Software Pack licensed
hereunder, the documentation provided as specified in Annex B as well as any
other documentation provided to the Ebookers Application Provider constitutes
proprietary and confidential information and trade secrets and know-how of
AMADEUS Global Travel Distribution, S.A. and its affiliate, AMADEUS S.A.S., or
its licensors. The Ebookers Application Provider shall not sell, assign, lease,
sub-license, transfer, encumber or suffer to exist any lien or security
interest on, nor allow any person or corporation to copy, reproduce or
disclose, in whole or in part, the API Ebookers Software Pack or the
documentation both during the course of this License and after its termination.

 

8.2       The Ebookers Application Provider shall
not take less precautionary measures to protect the API Ebookers Software Pack
and the documentation than those used by it in protecting its own confidential
and proprietary information. The Ebookers Application Provider shall be
responsible for its employees respecting the confidential and proprietary
nature of the API Ebookers Software Pack and the documentation.

 

8.3       AMADEUS agrees to defend any action
brought against the Ebookers Application Provider based upon the claim that the
API Ebookers Software Pack when used within the scope of the present License
infringes any copyright, patent or other property right, provided that the
Ebookers Application Provider notifies AMADEUS promptly of such claim, and to
the extent the alleged infringement does not relate to changes, additions or
alterations made by anyone other than AMADEUS, and provided further that
AMADEUS has full authority to settle or defend such claim. AMADEUS agrees to
pay all damages awarded against the Ebookers Application Provider and all costs
attributable to such action.

 

8.4       If the API Ebookers Software Pack or any
part of it becomes, or in the opinion of AMADEUS may become, the subject of an
infringement claim, AMADEUS may, at its option, (i) procure for the Ebookers
Application Provider the right to further use the API Ebookers Software Pack
free of charge; or (ii) replace or modify any part of the API Ebookers Software
Pack to make it non-infringing, or (iii) terminate the present License and
refund the eventual license fee paid by the Ebookers Application Provider and
not yet amortized.

 

8.5       The foregoing provisions state the sole
and exclusive rights and remedies of the Ebookers Application Provider in case
of infringement.

 

8.6       The Ebookers Application Provider agrees
to hold AMADEUS harmless from and against any and all liabilities, damages,
losses and expenses which AMADEUS may suffer and indemnify AMADEUS and defend
any action brought against AMADEUS or any company within the AMADEUS Group
based upon the infringement of the Ebookers Application of any copyright,
patent or other property right.

 

57

 

ARTICLE 9: FEES AND
PAYMENT

 

9.1       The Ebookers Application Provider shall
pay AMADEUS the fees described in Annex C hereto.

 

9.2       Upon signature of this License and in
order for the Ebookers Application Provider to receive the license of the
AMADEUS API Ebookers Software Pack, it shall pay the fees specified in Section
1.1 of Annex C within 30 (thirty) days of the invoice date. The Ebookers
Application Provider shall provide AMADEUS with a contact name and address to
send the invoice.

 

9.3       All payments are agreed in Euro and shall
be made in Euro at the AMADEUS’ bank account specified in each invoice.

 

9.4       If the fees described in Annex C have not
been paid by the Ebookers Application Provider by the.due date, AMADEUS shall
be entitled to charge interest on any such sum at the rate of two (2)
percentage points above the three (3) month EURIBOR for Euro effective on the
due date, notwithstanding AMADEUS’ right to terminate the present License. Such
interest shall be charged from and including the first value date until the
date of payment of the amount due on a 360 day basis.

 

9.5       All prices are exclusive of any and all
applicable withholding or other taxes.

 

ARTICLE 10: WARRANTY

 

10.1     AMADEUS represents that the AMADEUS API
will substantially conform to the written descriptions set forth in this
License and in the documentation provided to the Ebookers Application Provider
included in Annex B. Ebookers’s sole remedy for breach of this warranty is that
upon notice to AMADEUS from the Ebookers of any deficiency in the documentation
provided, AMADEUS will use its best reasonable efforts to remedy the
deficiency. Ebookers shall notifyAMADEUS does not warrant that the AMADEUS API
meets the Ebookers Application Provider’s requirements, expectations or
particular needs, or that operation of the AMADEUS API will be uninterrupted or
error free.

 

10.2     Except as provided under Section 10.1
above, there are no representations or warranties, either express or implied,
oral or written, with respect to the AMADEUS API, the API Ebookers Software
Pack, or any other goods or services covered by or furnished pursuant to this
License, including but not limited to any implied warranty (a) of
merchantability, (b) of fitness for a particular purpose, or (c) arising from
course of performance, course of dealing, or usage of trade.

 

10.3     Except as provided under Section 10.1
above, AMADEUS makes no warranty or representation with respect to any
software, documentation or any other goods or services provided under or in
connection with this License, and shall not be liable for any loss of profit,
revenue or use or for any consequential, direct, indirect, incidental, special,
punitive, or exemplary damages arising out of or related to this License,
whether based on contract, tort (including, but not limited to, strict
liability and negligence), warranty or other legal or equitable grounds.

 

10.4     The Ebookers Application Provider shall not
make deletions, additions or other modifications to the API Ebookers Software
Pack, except as specifically set forth in the documentation or as authorized in
writing by AMADEUS. Unauthorized deletions, additions or other modifications
shall bring immediate termination of this License.

 

58

 

10.5     The Ebookers Application Provider warrants
that the API Ebookers Software Pack and the AMADEUS API shall only be used in
conformity with the terms and conditions of the License that provides the
Ebookers Application Provider with access to the System, and with all
applicable laws and regulations In the event of any breach of such warranty,
the Ebookers Application Provider shall hold AMADEUS harmless from and against
any and all liabilities, damages, losses, expenses, claims, demands, suits,
fines or judgments which AMADEUS may suffer.

 

 

IN
WITNESS THEREOF, AMADEUS and the EBOOKERS APPLICATION
PROVIDER have executed this Agreement as of the day and year first above written.

 

 

	
  For AMADEUS Global Travel 

  Distribution,
  S.A.

  	
   

  	
  For Ebookers, PLC

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Name:

  	
  Gillian Gibson

  	
   

  	
  Name:

  	
  Dinesh Dhamija

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
  Title:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  2 April 2004

  	
   

  	
  Date:

  	
  6th April
  ‘04

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Gillian Gibson

  	
   

  	
  Signature:

  	
  /s/ Dinesh Dhamija

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

[SEAL]

 

59

 

Annex A

API Ebookers Software Pack/ Ebookers Application

 

A.1                API Ebookers
Software Pack

 

The AMADEUS API
interfaces are implemented into three different versions: a cross platform
version made of ANSI C function calls and exchange structures; a cross platform
version made of ANSI C function calls and XML exchange structures; and an NT
specific version made of COM interfaces and methods and XML exchange
structures.

 

The
deliverables provided to the Ebookers Application Provider are referred to as
the API Ebookers Software Pack and relate specifically to the version chosen by
the customer. The deliverables for each version are composed of:

 

•                             a
ebookers library

•                             C-header files to be included in the ebookers
application for compilation

•                             an URL in order to access the online
documentation

 

A.2                Ebookers
Application

 

A.2.1 The
Ebookers Application Provider is exclusively allowed to develop the Ebookers
Application in accordance with the features as specifically approved by
AMADEUS.

 

 

Annex B

 

Documentation

 

B.1      All documentation can be found in the
following address:

 

http://API.dev.amadeus.net.

 

AMADEUS shall provide the
Ebookers Application Provider with a user ID and a password in order to
download this Documentation.

 

B.2      Upon request, AMADEUS may also provide the
Documentation to Ebookers Application Provider via CD-Rom.

 

B.3      Ebookers Application Provider may have
access with the information contained in this page before the signature of this
Agreement provided it enters into a Non Disclosure and Confidentiality
Agreement with AMADEUS.

 

B.4               The Documentation
contains a demo program which shall be used by Ebookers Application Provider
strictly for demo purposes.

 

 

Annex C

FEES

 

Subject to the provisions
included in Article 9, the Ebookers Application Provider shall pay to AMADEUS,
the following fees:

 

1.1                    A one time
license fee of (***) for the use of the API Ebookers Software Pack. This
license fee includes the documentation provided to the Ebookers Application
Provider and 10 man/days of development support. Amadeus confirms that this fee
has already been paid by Ebookers. Any development support to be provided by
AMADEUS to the Ebookers Application Provider over the above 10 man/days will be
charged by AMADEUS to the Ebookers Application Provider at (***) per day.

 

1.2       A yearly maintenance fee of (***) as a
compensation for the maintenance services to be provided by AMADEUS to the
Ebookers Application Provider as set forth in Article 7 of the License. This
yearly maintenance fee includes 2.5 man/days of support per Ebookers
Application and shall be paid in advance at the beginning of each anniversary
year.

 

1.3       A fee of (***) in the event the Ebookers
Application has not been developed after one (1) year from delivery of the API
Software Pack to the Ebookers Application Provider.

 

1.4       Except for the fees in 1.1 above of this
annex C, the above fees will automatically will be deducted from the Product
Fund.Exhibit 10.18

 

AMENDMENT TO GLOBAL
AGREEMENT

 

This amendment amends the
Global Agreement dated 1st January 2004 (“Agreement”) between:

 

Amadeus
Global Travel Distribution, S.A., a Spanish Company with
principal offices at Salvador de Madariaga, 1 - 28027 Madrid (Spain)
(hereinafter referred to as “Amadeus”), and

 

Ebookers PLC., an
English corporation having its principal place of business at 25 Farringdon
Street London EC4A 4AB United Kingdom, (hereinafter referred to as “Ebookers”).

 

(hereinafter
as “the Parties.”)

 

WHEREAS, the Parties desire to amend
the Agreement as follows:

 

1.                          Section
I.A.1. of Exhibit 3:

 

    The
Migration Target of 30th of June 2004 is changed to August 15, 2004.

 

2.                          All
other terms and conditions of the Agreement remain in full force and affect.

 

IN
WITNESS THEREOF, the Parties hereto have executed this
amendment as of the day and year first above written.

 

 

Amadeus Global Travel
Distribution, S.A.                  EBOOKERS
PLC.

 

	
  Name:

  	
  Gillian Gibson

  	
   

  	
   

  	
  Name:

  	
  Dinesh Dhamija

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  	
  Title:

  	
  C.E.O.

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  30 July 2004

  	
   

  	
   

  	
  Date:

  	
  22nd July 2004

  	
   

  
	
  

  	
  

  /s/ Gillian Gibson

  	
   

  	
   

  	
  

  	
  

  /s/ Dinesh Dhamija

  	
   

  
	
   

  	
  Signature

  	
   

  	
   

  	
  Signature

  

 

[SEAL]

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