Document:

<PAGE>   1
                                                                   Exhibit 10.14

WHEREVER CONFIDENTIAL INFORMATION IS OMITTED HEREIN (SUCH OMISSIONS ARE DENOTED
BY AN ASTERISK), SUCH CONFIDENTIAL INFORMATION HAS BEEN SUBMITTED SEPARATELY TO
THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL
TREATMENT.

                     LICENSED SOFTWARE TERMS AND CONDITIONS

Effective upon the last date signed below (the "Effective Date") provided that
in order to become effective this Agreement must be signed by both parties on or
before March 15, 2000, Ford Motor Company, a Delaware corporation with principal
offices located at The American Road, Dearborn, Michigan 48121, on behalf of
itself and Ford Associated Companies as defined below (hereinafter collectively
referred to as "Ford") and Instinctive Technology, Inc, a Delaware corporation
with principal offices located at 725 Concord Ave., Cambridge, MA 02138
(hereinafter referred to as "Licensor" or "Instinctive") agree as follows with
respect to the software described below and on Attachment A hereto ("Software").
A "Ford Associated Company" (or "FAC") is a company, foreign or domestic at
least 50% of whose capital, assets or voting stock is owned or controlled by
Ford. As of the date of this Agreement, the FACs are listed on ATTACHMENT B.
Ford may update Attachment from time to time as additional entities become 50%
owned by Ford Motor Company. Notwithstanding the above, the parties agree that
Mazda Motor Corporation will be deemed an FAC. An FAC that licenses the Software
as authorized by this Agreement or receives services under this Agreement will
be bound by the terms and conditions of this Agreement.

     1 LICENSE. Licensor grants to Ford, and Ford hereby accepts, a nonexclusive
license to use the Software and User Documentation in accordance with the terms
and conditions set forth herein, including the license grant restrictions set
forth below and in Attachment A. Ford's use of the Software will be limited to
the computer system, computer site or, Local and/or Wide Area Network, and to
the number of users, and use restrictions described below and on Attachment A.
Ford may transfer its use of the Software to a backup or replacement computer
system, site or network on a temporary or permanent basis, provided that Ford
gives Licensor notice of such transfer and discontinues its use on the original
computer system, site or network, and provided all use restrictions described
below and in Attachment A are complied with. Ford may also transfer or assign
this Agreement, all of the Software licensed hereunder and User Documentation on
a permanent basis provided that (a) written notice of the transfer is given to
Licensor, (b) Licensor consents to the transfer and such consent will not be
unreasonably withheld, and (c) the transferee reads and agrees to accept the
terms and conditions of this Agreement.

The "Software" includes "eRoom Software" and "Toolkit." eRoom Software is
defined as the eRoom software product, consisting of eRoom server software (the
"Server Software"), the eRoom client software (the "Client Software"), any eRoom
user authorization strings provided by Instinctive from time to time (the
"License Strings"), any updates and upgrades or other related software code
provided under Maintenance, and eRoom User Documentation. "eRoom User
Documentation" consists of the "Getting Started" and "Administrator Manual"
documents provided with the Software as well as the On-line help in the
Software.

The "Toolkit" is defined as: eRoom(R) Toolkit Software, any other associated
machine-readable object code versions as well as other associated files
(including all upgrades, patches and other files provided under Maintenance, if
any); sample source code files included within Toolkit and supplied by
Instinctive from time to time ("Sample Code"), and the Runtime eRoomAPI.dll
file; and together with any associated media, printed materials and online or
electronic documentation.

A. eROOM SERVER SOFTWARE. For each Server Software license purchased by Ford,
Ford may copy, install and use one (1) copy of the Server Software on one (1)
Ford server computer, provided the server computer is either at a Ford location
or hosted by a third party service provider for the benefit of Ford.

B.  eROOM CLIENT SOFTWARE.  The Client Software may be installed on any
computer.

<PAGE>   2

                                       2

C. USE LIMITATIONs. The Software may not be re-sold, sub-licensed, rented,
leased or transferred (except as expressly provided above). Access to the eRoom
Software (as a hosted service or in any other fashion, whether for fees or no
fees) will not be provided to any persons other than "Ford Users"(as defined
below). The Toolkit Software will be used by Ford or FAC employees, or Ford or
FAC hired consultants or other temporary non-employees, for as long as such
person is providing services directly to Ford or a FAC in support of Ford's or a
FAC's business purposes hired. The Software may not be used for any purposes
other than those described below.

D. USER ACCESS LICENSES AND FORD USERS. One User Access License (each, a "UAL")
is required for each individual person who will access the eRoom Software such
that the eRoom Software may be accessed by up to that specified number of
persons for whom Ford has acquired a UAL. Under this Agreement, Ford will
license UALs for use only by Ford Users.
One "Ford User" consists of: (i) one individual Ford or FAC employee, or (ii)
one individual Ford or FAC hired consultant or other temporary non-employee, for
as long as such person is providing services directly to Ford or a FAC in
support of Ford's or a FAC's business purposes, or (iii) one individual person
representing a Ford or FAC supplier, vendor, client or other third party that
has a business relationship with Ford or a FAC in direct support of Ford's or
FAC's business purposes, but only as long as such person is in such a business
relationship with Ford or FAC, and provided such person uses the Software only
in connection with Ford or FAC business purposes.

E. LICENSE STRING.                                     *
                 .  After the Initial Term, Instinctive will provide Ford with
sufficient License Strings to enable use by all authorized Ford Users. License
Strings cannot be used in any manner which would either permit access to the
eRoom Software by more than the number of Ford Users authorized by Instinctive,
or allow the Server Software to exist on more than the number of individual
server computers that the Ford is authorized by Instinctive to use. Unless
expressly agreed otherwise by Instinctive in writing, each License String may be
installed only one time, and may not be re-used, transferred or assigned (except
as set forth in the Agreement). Ford may be required to delete certain License
Strings upon receipt of upgraded or replacement License Strings.

G. TOOLKIT LICENSE TERMS. Ford may install and use as many copies of the Toolkit
as reflected on Attachment A to design, develop and test software applications
(the "Applications"), and Ford may provide Ford Users with access to
Applications, provided that all Applications run only in conjunction with eRoom
Software, and provided that Ford acknowledges that such Applications are not
warranted by Instinctive in any manner. Ford may copy and modify the Sample
Code, and may include such modified Sample Code as part of an Application,
provided such Applications will have the Instinctive copyright as appropriate.
Instinctive may, from time to time, release new versions of the Toolkit and/or
eRoom Software. A given version of the Toolkit will be compatible with the same
version of the eRoom Software (i.e., Toolkit 4.0 is compatible with eRoom 4.0).
It is a primary design goal of Instinctive to maintain Application Compatibility
from release to release. ("Application Compatibility" refers to ability of
existing application to continue to function with a new Software release).
                                 *                                        .
<PAGE>   3

                                       3

F.  ADDITIONAL RESTRICTIONS.

(1) Ford may not reverse engineer, decompile, or disassemble the Software,
except and only to the extent such activity is expressly permitted by applicable
law notwithstanding this limitation. (2) All copyrights, patent rights and other
intellectual property rights in and to the Software are owned by Instinctive or
its licensors. Ford may not remove any copyright, trademark or other proprietary
notices from the Software or the media.
(3) Ford is responsible for compliance with all applicable export or re-export
control laws and regulations if it exports the Software as allowed under this
Agreement.

     2. TERM. The term of this license are set forth on ATTACHMENT A.

     3. PERMISSION TO COPY. The Software and related documentation may be copied
by Ford in written or machine readable form in whole or in part for use in
understanding the Software, for backup or archive purposes and for purposes of
installation on authorized workstations, providing all use limitations in the
license grant section are complied with. Ford may use the Toolkit as intended by
the Toolkit user documentation to create Applications and integrate other
software programs that will run with the eRoom Software.. All copies of the
Software made by Ford will include any copyright and confidential property
notices included by Licensor in the Software.

     4. CONFIDENTIALITY. (a) Ford will use reasonable care to prevent disclosing
to others trade secrets of Licensor that are identified by written notice and
embodied in the Software or related documentation for a period of two years
following termination or expiration of this Agreement. "Reasonable care" shall
mean that care which Ford normally uses to protect its own software of a similar
nature. Ford's obligations under this Paragraph will not apply to portions of
the Software and related documentation which were or become part of the public
domain, which are previously known to Ford, or which are independently developed
by Ford.

          (b) Ford will not provide the Software and related documentation to
any person, other than Ford Users, without Licensor's prior written consent,
except during the period any such person is performing services for Ford
pursuant to a contract or purchase order with Ford.

     5. INDEMNITY. Licensor warrants that the transfer to Ford and Ford's use of
the eRoom Software and eRoom User Documentation (both as originally provided by
Licensor) will not infringe any (a) US patent, or (b) copyrights or trade
secrets of any other entity. Licensor will defend Ford from any such
infringement claim, and will indemnify Ford (a) for expenses of defending
against such a claim including attorneys' fees, and (b) for damages made in
settlement or awarded against Ford resulting from a claim that the eRoom
Software and eRoom User Documentation infringe any of the above mentioned
rights, provided that Ford notifies Licensor in a timely fashion of such claim,
allows Licensor to direct the defense and settlement of such claim, and provides
Licensor with the authority, information and assistance that is reasonably
required for the defense and settlement of such claim. In the event a claim of
infringement is asserted, Licensor may replace or modify the Software to make it
non-infringing, provided that Ford agrees that such replacement or modification
achieves the substantive results of the original version of the Software, or
Licensor may procure at its expense a license for Ford to use the rights
allegedly infringed, or Licensor may terminate the license(s) at issue and:
(x) give Ford a refund of the license fee paid for the Software at issue
                                                  *
                      . Notwithstanding the above, Licensor will have no
liability for use of modified Software to the extent such modification resulted
in the claim. The remedies set forth in this Section 5 will be Ford's exclusive
remedy for any claims of infringement arising under this Agreement.

<PAGE>   4

                                       4

     6. OWNERSHIP. Ford acknowledges Licensor's representation that Licensor (or
Licensor's suppliers) owns the Software and the copyrights covering such
Software and Ford will not make any claim contrary to Licensor's ownership of
the Software.

     7. WARRANTIES. The "Warranty Period" commences on the date of this
Agreement and expires ninety (90) days after Software is installed and is
running in the Ford Data Center, or September 30, 2000, whichever comes first.
Licensor warrants to Ford Motor Company that during the Warranty Period: (i) the
eRoom Software conforms substantially with all the eRoom User Documentation and
that the eRoom Software is compatible with and will operate on the computer
system described on Attachment A hereto, and (ii) the Toolkit conforms
substantially as described in the "Toolkit Programmer's Guide" and the Toolkit
"On-line Help, and (iii) that the eRoom Software will operate prior to, during,
and after the calendar year 2000 A.D., without error relating to date data,
specifically including but not limited to any error relating to calculations,
sorting, interpretation, processing or acceptance of date data which represents
or references different centuries or more than one century. Ford acknowledges
and agrees that Licensor does not warrant the Software for Year 2000 Compliance
in combination with other third party software, except to the extent that such
combination is warranted in Licensor's written specifications. During the
Warranty Period and upon Ford's request, Licensor will at no additional charge
to Ford: (x) correct promptly each non-conformance of the eRoom Software or
Toolkit from the above described specifications ,or (y) replace the
non-conforming eRoom Software or Toolkit with conforming eRoom Software or
Toolkit, or (z) to the extent the above may not be reasonably obtained, Licensor
may at its option, terminate the license only for the eRoom Software at issue or
the Toolkit at issue and refund the amount paid by Ford for the particular eRoom
Software or Toolkit license at issue. This warranty is void if the failure is
due to accident, abuse or use not in conformance with the applicable User
Documentation. To the extent the Software at issue is acquired as an upgrade
under Instinctive's Maintenance program, then any refund made will be based on
the portion of the then current Maintenance fee allocated to such upgrade. The
remedy set forth above will be Ford's exclusive remedy, and Licensor's exclusive
liability, for breach of the above warranty.

          (b) Licensor warrants that any services rendered by Licensor will be
performed in a professional manner by qualified personnel.

          (c) Licensor's warranties are limited to those set forth in this
Agreement and do not include any other express or implied warranties, including
implied warranty of merchantability and fitness for a particular purpose.

     8. SUPPORT AND MAINTENANCE. Licensor will provide Ford with updates,
enhancements, modifications or changes to the Software which are available from
Licensor for customers on Maintenance while Ford is purchasing the maintenance
and support services specified on Attachment A, all of which will be deemed to
be "Software" licensed under the terms hereof. In addition, Licensor will
provide the maintenance and support services as specified on Attachment A
hereto.

     9. YEAR 2000 COMPLIANCE WARRANTY. This section was moved to Section 7.

     10. WAIVER OF LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL LICENSOR OR ITS SUPPLIERS BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE
USE OF OR INABILITY TO USE THE SOFTWARE OR THE PROVISION OF OR FAILURE TO
PROVIDE SUPPORT SERVICES, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.

EXCEPT IN THE CASE OF AN INFRINGEMENT UNDER SECTION 5, IN NO EVENT WILL
LICENSOR'S ENTIRE CUMMULATIVE LIABILITY TO ALL PARTIES UNDER ANY PROVISION OF
THIS AGREEMENT EXCEED THREE TIMES THE AMOUNT ACTUALLY PAID BY FORD TO LICENSOR
UNDER THIS AGREEMENT.

<PAGE>   5

                                       5

     11. DISCONTINUANCE. The Licensor is in the process of establishing a third
party source code escrow arrangement with a nationally (US) recognized software
escrow agent (estimated to be completed in Q1 2000) in order to lodge source
code for the Software with such agent for the benefit of certain of Licensor's
customers. Licensor agrees that when such an arrangement is in place, Ford will
have the option of becoming a beneficiary of such arrangement. Instinctive will
pay for any escrow fees related to the escrow as long as Ford continues to
purchase Maintenance.

     12. TERMINATION.

     (a)  Ford may terminate this Agreement for no cause upon written notice
          furnished to Licensor no less than 30 days prior to the date of
          termination specified in such notice, provided that Ford will be
          required to pay to Instinctive all Maintenance fees outlined in
          Attachment A which remain unpaid on the date of termination.

     (b)  Ford may terminate this Agreement for a material breach by Licensor of
          the Maintenance and Services terms and conditions of this Agreement
          upon written notice to Instinctive, which is given no less than 30
          days prior to an effective date of termination, and which specifies
          the nature of such breach and measurable actions required to cure such
          breach. If Instinctive cures such breach prior to the effective date
          of termination, this Agreement shall not terminate and will continue
          in full force and effect. To the extent Instinctive does not cure a
          breach, Ford will promptly inform Instinctive of such fact such that
          Instinctive will have a further opportunity to cure. Upon a
          termination for breach, Ford will be entitled to receive a refund for
          any prepaid Maintenance or Services fees corresponding to services not
          yet provided as of the termination date.

     (c)  Ford's rights to refund of any Software fees shall be limited to
          refunds allowed under the warranty terms for such Software. Except in
          the event Instinctive terminates a license granted hereunder under a
          warranty refund or infringement claim as allowed by the Agreement in
          which case the license at issue will be terminated, after termination
          of this Agreement Ford may continue to use all Software licenses
          granted hereunder provided all license grant restrictions are complied
          with.

     (d)  Licensor may terminate this Agreement only for a material breach by
          Ford of the terms and conditions of this Agreement upon written notice
          to Buyer, which is given no less than 30 days prior to an effective
          date of termination, and which specifies the nature of such breach and
          measurable actions required to cure such breach. If Ford cures such
          breach prior to the effective date of termination, this Agreement
          shall not terminate and will continue in full force and effect. To the
          extent Ford does not cure a breach, Instinctive will promptly inform
          Ford of such fact such that Ford will have a further opportunity to
          cure.

     (e)  To the extent Licensor terminates this Agreement with respect to any
          particular FAC, the Agreement will continue in effect relative to all
          other parties, and Ford agrees that such terminated FAC will no longer
          be granted access to the Software.

     13. ENTIRE AGREEMENT. Instinctive may assign this Agreement in the event of
a merger, acquisition or other similar event provided the surviving or acquiring
entity agrees to be bound by the terms of this Agreement. The terms and
conditions of this Agreement, together with the terms and conditions set forth
on Attachment A hereto, constitute the entire Agreement between Ford and
Licensor with respect to license of the Software licensed under the license
terms of this Agreement, and the support of such Software, and the services
described on Attachment A. This Agreement shall be governed by the laws of
Ford's principal place of business without regard to the conflict of laws
provisions thereof, and all litigation on contractual clauses will be brought
only in a court of appropriate jurisdiction in that location. For Ford Motor
Company, a Delaware corporation, and any U.S. subsidiary, joint venture or other
operation located in the U.S., the principal place of business will be deemed to
be Michigan.

<PAGE>   6

                                       6

Agreed and accepted by:

   INSTINCTVE TECHNOLOGY, INC.             FORD MOTOR COMPANY

By: /s/ Eric Fischer                       By: /s/ Gregory R. Holowicki
   --------------------------                 ---------------------------------
                                              Gregory R. Holowicki
   --------------------------                 ---------------------------------

Its: Vice President, Sales
    -------------------------                 ---------------------------------

Its:                                       Its: Purchasing Specialist, Licensed
    -------------------------                   Software ____

Date:                                      Date:
     -------------------------                  -------------------------------

<PAGE>   7
                                  ATTACHMENT A

DESCRIPTION OF SOFTWARE: eRoom software Version 4.1 and Toolkit software Version
4, and including all updates and upgrades provided to Ford under Maintenance.

Effective upon execution of this Agreement, Ford places an order for the
following Software, Maintenance, and Services, all subject to the license and
other terms of this Agreement, for the fees noted in the table below which fees
are due and payable to Instinctive upon the dates noted in the table below. For
purposes of the table below, Year 1 will commence on the date this Agreement
becomes effective, with Years 2 and 3 commencing on the first and second
anniversaries of the effective date of this Agreement.

<TABLE>
<CAPTION>
<S>          <C>                       <C>                       <C>                       <C>
------------------------------------------------------------------------------------------------------------------
             Year 1                    Year 2                    Year 3                    Total for Agreement
------------------------------------------------------------------------------------------------------------------
Software     $ *                       $ *                       $ *                       $ *
------------------------------------------------------------------------------------------------------------------
Maintenance  $ *                       $ *                       $ *                       $ *
------------------------------------------------------------------------------------------------------------------
Services     $ *                       $ *                       $ *                       $ *
               *                         *                         *
------------------------------------------------------------------------------------------------------------------
             Total: $ *                Total: $ *                Total: $ *                Total:  $5,258,000
Total Fees:
                      *                         *                         *                          *
------------------------------------------------------------------------------------------------------------------
</TABLE>

Software Notes:

     1.   For purposes of the above table, Software includes both eRoom and the
          Toolkit.

     2.   INITIAL LICENSE TERM. The Initial License Term consists of the three
          (3) years from the effective date of this Agreement. During the
          Initial License Term, Ford is granted the following licenses: (1) *
          eRoom Server Licenses, (2) * eRoom User Access Licenses for Ford
          Users; and (3) * Toolkit licenses.

     3.   TRUE-UP. The "Ford Count" consists of all of the Ford Users authorized
          to access the Software (i.e., all User Access Licenses in existence)
          determined prior to the end of the Initial Term (but no earlier than
          45 days before the end of the Initial Term). The "Spin-Off Count"
          consists of all User Licenses allocated to Spin-Offs (as provided in
          Paragraph 4 below). The Ford Count plus the Spin-Off Count is referred
          to as the "True Up Number". Prior to the end of the Initial Term, Ford
          will report the True-Up Number to Instinctive (including a break-out
          between the Ford Count and the Spin-Off Count and including names of
          the Spin-Off entities ) and a Ford purchasing agent will certify to
          Instinctive in writing that the True-Up Number represents all Ford
          Users authorized to access the Software and all User Licenses
          allocated to Spin-Offs.

     4.   SPIN-OFFS. A "Spin-Off" refers to a division of Ford or any FAC that
          during the Initial Term becomes less than 50% owned by Ford. During
          the Initial Term, Ford may allocate eRoom Servers and a specific
          number of User Access Licenses to any such Spin-Off, and the license
          for such Software will be fully paid and perpetual in term provided
          that

<PAGE>   8
                                       2

          the Spin-Off and Instinctive will agree to mutually acceptable license
          terms which will apply to such Software. To the extent the Spin-Off
          wishes to purchase additional UALs or Maintenance, it will need to
          make such purchases directly from Instinctive. During the period of 90
          days after the Spin-Off becomes less than 50% owned by Ford,
          Instinctive will offer such Spin-Off the following prices: $ * /UAL,
          and $ * /annual Maintenance per each UAL. Except as set forth in this
          Paragraph, Spin-Offs will have no rights under this Agreement.

     5.   GUARANTEED NUMBER. It is the intent of the parties that the Software
          Fee described in the table above includes a perpetual royalty free
          license for Ford for * User Access Licenses (less the number of User
          Access Licenses allocated to Spin-Offs, if any). This number is
          referred to as the "Guaranteed Number."

     6.   FORD COUNT LESS THAN GUARANTEED NUMBER. If the Ford Count is less than
          the Guaranteed Number, then Instinctive agrees that Ford is entitled
          to receive (free of charge) User Access Licenses equal in number to
          the difference between the Ford Count and the Guaranteed Number. At
          the time of True-Up, Ford will be provided with a License String for
          such difference. .

     7.   FORD COUNT GREATER THAN GUARANTEED NUMBER. If the Ford Count is
          greater than the Guaranteed Number, then Instinctive will invoice Ford
          for User Access Licenses equal in number to the difference between the
          Ford Count and the Guaranteed Number, at $ * per User Access License.
          Instinctive will guarantee the $ * price only for a one-time purchase
          made at the True-Up time, and Ford may purchase User Access Licenses
          in excess of the Guaranteed Number at such time at the $ * price. All
          such User Access Licenses will be licensed under the license terms of
          this Agreement.

     8.   PERPETUAL LICENSE TERM. The Perpetual License Term commences upon
          termination of the Initial License Term and is perpetual. During the
          Perpetual License Term: (a) Ford may continue to copy and use *
          eRoom Server Software acquired by Ford during the Initial Term; (b)
          Ford may continue to use up to the Guaranteed Number of User Access
          Licenses for Ford Users (including any User Access Licenses paid for
          under Paragraph 7 above, if any), and (c) Ford may continue to use *
          Toolkit licenses acquired by it during the Initial Term.

     9.   FUTURE PURCHASES OF UALS. During the Perpetual License Term, Ford may
          purchase additional UALs for then current or negotiated terms and
          prices.

     10.  USE RESTRICTIONs. During the Initial and Perpetual License Terms, the
          license usage restrictions described in the Agreement continue to
          apply.

Maintenance Notes

     1.   Ford has the option to renew Maintenance beyond the three year term of
          this Agreement. For UALs purchased at the True-Up time, Instinctive
          will provide Ford with the same per UAL annual Maintenance cost as
          provided during Year 3 (i.e, $ * per UAL). For all UAL's acquired by
          Ford prior to the end of the Initial Term (including those purchased
          during the True-Up), Instinctive agrees that, as long as Ford
          continues to purchase Maintenance for at least the Guaranteed Number
          of User Access Licenses, Instinctive will not increase such per UAL
          Maintenance fee by more than * % from year to year. Maintenance for
          any additional UALs acquired after True-Up time will be at then
          negotiated prices.

     2.   Maintenance is provided under the Maintenance terms described below.

     3.   Maintenance includes technical support and upgrades for the Toolkit
          product as well as the eRoom Software.

Services Notes

     1.   For purposes of the above table, one "Consultant" is equivalent to
          approximately 250 days (based on 50 working weeks per year) of
          consulting services/year, and one "TAM" is equivalent to approximately
          250 days (based on 50 working weeks per year) of Technical Account
          Manager services/year. The specific consulting and TAM services to be
          provided by Instinctive and schedule of such Services will be
          determined by mutual consent of the parties from time to time to
          enable Instinctive to address the then current needs of Ford.
          Reasonable travel expenses of the Consultants and TAM to Ford will be
          paid by Ford provided lodging, food and transportation will not exceed
          $150 per day per person. Air transportation will be reimbursed at
          coach rates. Expenses above these limits must be approved by a Ford
          manager. Ford and Instinctive will each designate one individual to
          represent them in the management of such services. Instinctive will
          determine the identity of the individuals assigned, and such
          individuals may be employees or contractors of Instinctive. Ford will
          have the right to request reassignment of any such individuals for
          reasonable purposes.

     2.   While on Ford premises, Instinctive personnel will comply with Ford's
          reasonable rules and regulations regarding protection of persons and
          property.
<PAGE>   9

                                       3

     3.   During the time any Services are being provided under this Agreement
          and for a period of twelve (12) months thereafter, Ford may not
          directly solicit any employee of Instinctive who provided any of the
          Services without consent of Instinctive.

     4.   The parties agree that the services currently contemplated by this
          Agreement will include two categories of services: development of
          customized software code according to specifications to be provided by
          Ford ("Development") and general consulting, advice, assistance and
          training services ("General Consulting").

     5.   Regarding Development work, the parties agree to promptly develop one
          or more Statements of Work which will specify specifications,
          schedules and other matters relative to Development work, including a
          description of work product to be delivered to Ford (a "Deliverable").
          Unless otherwise agreed to in a Statement of Work, the parties agree
          as follows: (a) Ford will own the Deliverable (except for any
          pre-existing Instinctive intellectual property and all derivative
          works of such pre-existing materials resulting from the Development
          work, even if such materials are incorporated into a Deliverable,
          provided that Instinctive grants Ford an irrevocable, paid up,
          worldwide, non-exclusive license to use such pre-existing Instinctive
          intellectual property as part of the Deliverable); (b) Ford shall
          retain ownership of all pre-existing Ford trade secret or proprietary
          information; (c) Instinctive will own all generally applicable or
          re-usable concepts and ideas resulting from the Development work
          (provided that Instinctive grants to Ford an irrevocable, paid up,
          worldwide, non-exclusive license to use such concepts and ideas); and
          (d) Ford grants to Instinctive an irrevocable, paid up, worldwide,
          non-exclusive license to use, reproduce, further develop, and license
          the generally applicable or re-usable code resulting from the
          Development work (providing Instinctive will have no rights to any
          pre-existing Ford trade secret or proprietary information),
                                     *                                     .

     6.   Regarding the General Consulting work, Instinctive or its suppliers
          own all copyright and other intellectual property rights in all
          templates, documents, software programs, and other materials which are
          delivered to Ford under the Services. Instinctive grants Ford a
          non-exclusive royalty free license under copyright to use and copy the
          materials provided by Instinctive only for purposes of supporting
          Ford's authorized use of the Software. Nothing in this Paragraph 6 is
          intended to change the allocation of rights set forth in Paragraph 5
          with respect to Development work.

TERM OF LICENSE: The Initial License Term has a term of three (3) years from the
date of this Agreement. Thereafter, the Perpetual License Term is perpetual.
(See above License Grant Restrictions)

CHECK ALL THAT APPLY

                COMPUTER SYSTEM OR SITE:
     ---------

                GLOBAL LOCAL/WIDE AREA NETWORK
     ---------

             Ford's use of the Software is not limited to any specific system,
             site or network, provided that Server Software will only be
             installed on servers located at Ford or FAC facilities, or at the
             facilities of third party entities under contract with Ford or FAC
             to host such servers on behalf of Ford or FACs for Ford or FAC
             business purposes.

For purposes of the Software warranty provided in the Agreement, the eRoom
Software (Version 4.1) will operate on the following hardware/software:

eRoom Version 4.1 Server System Requirements:

                    Recommended
                    300 MHz Pentium
                    256 MB RAM
                    300 MB or more of free disk space

                    Minimum
                    200 MHz Pentium
                    128 MB RAM
<PAGE>   10

                                       4

                    200 MB of free disk space

                    Software
                    Windows NT 4.0 Server or Workstation (with SP4 or SP5)
                    Microsoft IIS/PWS 4.x for Windows NT

eRoom Version 4.1 Client System Requirements:

                    Recommended
                    133 MHz Pentium
                    64 MB RAM
                    100 MB free disk space

                    Minimum
                    100 MHz Pentium
                    48 MB RAM
                    75 MB free disk space

                    Windows 95 (with SP1 or OSR2) or NT 4.0 Workstation (with
                    SP4 or SP5)

                    PLUG-IN MODE:
                    Netscape: 4.08, 4.51 or higer
                    Microsoft Internet Explorer: 4.01, 5

                    BROWSER-ONLY MODE
                    Netscape Navigator/Communicator 3.X or 4.x
          Microsoft Internet Explorer 3.x or 4.x or 5.x

  INSTALLATION:________Performed by Ford

               ________Performed by Licensor

  Installation services may be provided as part of the Services, and will be
  determined by mutual agreement of the parties.

  MAINTENANCE SUPPORT PROVIDED BY LICENSOR:

A. Instinctive will provide to Ford the Maintenance Services ("Maintenance")
ordered above, under the following terms. For purposes of this Section,
Maintenance consists of "Technical Support" and "Upgrades". Maintenance may be
provided by Instinctive employees or other Instinctive authorized parties,
provided all of the terms of this Agreement will be complied with.

B. TECHNICAL SUPPORT. Technical Support for the Software consists of unlimited
telephone support, available during Instinctive's Standard Technical Support
Hours listed below and unlimited electronic support via WWW.INSTINCTIVE.COM
(electronic support requests can be made at any time and will be addressed
during Instinctive's Standard Technical Support Hours). Reasonable changes may
be made to the following Standard Technical Support Hours with prior notice. The
Standard Technical Support Hours are:

            Location:            Instinctive Help Desk, Cambridge, MA
             Hours:              9:00 am-9:00 PM. Eastern Time, Mon. -Fri.,
                                 excluding holidays.
             Telephone:          (617) 497-6300 x6
             Fax:                (617) 497-5055
             e-mail:             support@instinctive.com
             Language:           English
             web:                HTTP://WWW.INSTINCTIVE.COM/SUPPORT
                                 ----------------------------------
        Holidays are published at HTTP://WWW.INSTINCTIVE.COM/SUPPORT
                                  ----------------------------------

C. DESIGNATED CONTACTS. Ford will designate up to three named individual Ford
employees (the prime contacts), and two named

<PAGE>   11

                                       5

individual Ford employees to serve as backup contacts (the backup contacts) for
each prime contact (for a total of nine named Ford contacts, referred to as the
"Ford Designated Contacts") All such Ford Designated Contacts will be the only
persons authorized to contact Licensor for Software Technical Support on behalf
of Ford. The backup contacts will serve to contact Technical Support to the
extent the prime contacts are not available. Ford can change the identity of the
Ford Designated Contacts at any time by notifying Licensor at
CUSTOMERSERVICE@INSTINCTIVE.COM. Notwithstanding the above, from time to time
and as needed, Ford may designate up to five named individual FAC employees (the
prime contacts), and two named individual FAC employees to serve as backup
contacts (the backup contacts) for each prime contact (for a total of fifteen
named FAC contacts, referred to as the "FAC Designated Contacts") Such FAC
Designated Contacts will be the only persons authorized to contact Licensor for
Software Technical Support directly on behalf of an FAC. The backup contacts
will serve to contact Technical Support to the extent the prime contacts are not
available. Ford or the FAC can change the identity of the FAC Designated
Contacts at any time by notifying Licensor at CUSTOMERSERVICE@INSTINCTIVE.COM.

D. UPGRADES. While under Maintenance, Ford will receive via electronic download
all Software upgrades and new releases which are made generally available while
Ford is covered by Maintenance, at no additional charge. Maintenance does not
entitle Ford to receive upgrades or releases of any Instinctive software
products which are not Software.

E. Software is eligible for Maintenance only as long as the Software is
unmodified, and the license for such Software has not been terminated.
Maintenance does not include: (a) installation or maintenance of applications or
devices external to the Software or (b) any services required due to Ford
negligence, unauthorized modification, combination of the Software with other
software, or other causes external to the Software.

F. Ford will maintain the installation site in accordance with the environmental
and other specifications of the equipment on which the Software runs. If
necessary and with Ford's prior consent, Ford will allow Instinctive remote
access to the Software to enable Instinctive to perform remote diagnosis/problem
resolution. The parties agree that any business or other information of the
other party which may be received or otherwise accessed during the course of
providing either Maintenance or Services shall be treated as Confidential
Information of the other party, and shall not be used or disclosed for purposes
other than resolving the technical problem at hand and/or performing the
Services purchased by Ford.

  ADDITIONAL TERMS AND CONDITIONS:

MARKETING. Instinctive agrees that any public statements made by Instinctive
that directly or indirectly relate to the terms of this Agreement will be in
accordance (and approved prior and consistent) with Ford's Public Affairs
Guidelines (attached as Attachment C). Ford agrees that any public statements
made by Ford that directly or indirectly relate to the terms of this Agreement
will require approval by Instinctive prior to release.

   INSTINCTIVE  TECHNOLOGY, INC.                  FORD MOTOR COMPANY

By: /s/ Eric Fischer                        By:
   ----------------------------------          ---------------------------------
                                               Gregory R. Holowicki, 4732
   ----------------------------------          ---------------------------------

Its: Vice President, Sales                  Its: Purchasing Specialist, Licensed
    ---------------------------------            Software & Dev._____

Date:                                       Date:
    ---------------------------------            -------------------------------

<PAGE>   12

                                       6

                                  Attachment B

[attach FAC list]

<PAGE>   13

                                       7

                                  Attachment C

                        PUBLICITY/ADVERTISING GUIDELINES

PUBLICITY AND ADVERTISING MATERIALS WHICH REFER TO FORD MOTOR COMPANY, ITS
PRODUCTS OR FACILITIES, SHOULD BE CAREFULLY REVIEWED TO ENSURE THAT THEY DO NOT
BREACH ANY CONFIDENTIALITIES OR CAUSE FORD EMBARRASSMENT. AT FORD, CAREFUL
CONSIDERATION IS GIVEN TO THE EXTERNAL RELEASE DATES OF ANY INFORMATION THAT
MIGHT GIVE A COMPETITOR AN ADVANTAGE. CONSEQUENTLY, IT IS VITAL THAT NO
INFORMATION CONCERNING FORD BE DIVULGED BY SUPPLIERS THAT MAY PREEMPT THE
COMPANY'S OWN ANNOUNCEMENTS.

WHILE CREATIVITY SHOULD NOT BE STIFLED, YOUR COOPERATION IN CHECKING YOUR
MATERIAL AGAINST THE FOLLOWING GUIDELINES IS APPRECIATED:

-    No reference to Ford future product programs, disclosing information on
     timing plans that may not be in the public domain or product code names
     (e.g. CDW-27, Sigma) should be made.

-    There may be no implication that the supplier is the sole provider of that
     part.

-    The value of contracts may not be quoted.

-    No reference may be made to any program costs at Ford, speculated or
     otherwise.

-    Ford personnel may not be quoted, nor identified by name.

-    There should be no implication of a special relationship with Ford.
     Specifically, use of Ford advertising slogans, paraphrased or otherwise, is
     not permitted, as is use of Ford trademarks. Phrases mentioning Ford or its
     products (used with or without photographs of Ford products), which give
     the impression that Ford endorses the suppliers' goods or that supplier is
     the sole source of such products to Ford, are not permitted.

-    All statements concerning Ford must be factually correct. No claims should
     be made as if emanating from Ford.

-    The correct Ford company name should be used. Note that references to
     suppliers trading with 'Ford of Europe' will not be correct, since Ford of
     Europe Incorporated is a coordinating body, not a trading company. The
     publicity should either refer specifically to the local Ford national
     company (e.g. Ford Motor Company, Ford Motor Company Ltd, Ford-Werke AG) or
     generally to 'Ford.'

-    The Ford logo is not to be used by suppliers unless under exceptional
     circumstances (i.e. joint projects, where there is benefit to Ford in
     having the logo displayed). These exceptional circumstances will be judged
     by the Corporate Advertising Office (Detroit, Michigan). Use of Ford
     location photographs must be approved by Ford in advance.

-    Any supplier wishing to display Ford, Lincoln, Mercury, Jaguar,
     Aston-Martin or Motorcraft branded parts at exhibitions should, after
     having first obtained Ford's permission, display the item with the words
     "This component is displayed with permission of Ford Motor Company. We
     cannot supply this component to anyone other than Ford Motor Company
     without specific authorization."

Q1 AND TQE REFERENCES

-    The Q1 logo and flag is awarded to a specific manufacturing site. The use
     of the Q1 logo on stationery or for advertising purposes in any way that
     implies a Company-wide award is not permitted. The flying of the Q1 flag at
     any location other than the specific manufacturing site the award was
     presented to is not permitted. Any use of the Q1 logo or flag must clearly
     show that the award was manufacturing site specific.

-    The TQE Award is given to a company or business providing a product to Ford
     customers, including all Ford facilities. TheTQE is a company-wide award
     and may be advertised as such. It may not, however, be advertised by
     affiliates or partners of the company or business receiving the award.

Having ensured that your proposed publicity/advertisement meets these
guidelines, please submit materials to the address below for Ford Motor Company
review and approval. With your material, include the name of your
commodity/central buyer and copy the commodity/central buyer on your submission.

<TABLE>
<CAPTION>

MAILING ADDRESS FOR ADVERTISING SUBMISSION                   MAILING ADDRESS FOR PUBLICITY SUBMISSION
------------------------------------------                   ----------------------------------------
<S>                                 <C>                      <C>                           <C>
Ford Motor Company                                           Ford Motor Company
300 Renaissance Center, Room 2333                            P.O. Box 1587
</TABLE>

<PAGE>   14

                                       8

<TABLE>
<CAPTION>
<S>                                 <C>                      <C>                           <C>

P.O. Box 437703                     Phone: 313/396-2944      Maildrop 624, QMP Bldg.       Phone: 313/322-1270
Detroit, MI  48243                  Fax:  313/396-2883       Dearborn, MI  48121           Fax: 313/594-4385
</TABLE>

                                                                     Page 1 of 3

               PUBLICITY, ADVERTISING AND EXHIBITION OF FORD PARTS

The Terms and Conditions for Production Parts and Materials obliges suppliers
(and their sub suppliers to abide by Ford's Publicity/Advertising Guidelines
which cover publicity, advertising (in any form), use of Ford logos and/or
trademarks and display of branded materials at exhibitions.

The terms and conditions require that suppliers approach the Ford Corporate
Advertising Department to obtain authorization for their advertising and/or
proposed display of Ford parts and the Manufacturing Public Affairs Department
to obtain authorization for Ford-related publicity. Copies of the material will
also be submitted to the supplier's commodity/central buyer for confirmation of
content accuracy.

The following describes the routine for transmission and approval of requests
received.

GLOBAL TERMS AND CONDITIONS REFERENCE

19.  ADVERTISING
     "ANY REFERENCE TO BUYER OR ANY OF ITS ASSOCIATED COMPANIES OR USE OF
     BUYER'S TRADEMARKS OR LOGOS BY SELLER IN SELLER'S ADVERTISING OR PUBLICITY
     MATERIALS WILL COMPLY WITH PUBLICITY AND ADVERTISING GUIDELINES WHICH ARE
     AVAILABLE FROM THE CORPORATE ADVERTISING DEPARTMENT."

ROUTINE FOR CIRCULATION (TO ALL BUYERS)

All publicity/advertising materials submitted to the media by suppliers must
conform to Publicity/Advertising Guidelines previously circulated to suppliers
as part of the Terms and Conditions. Suppliers are required to refer any
proposed advertising or news release materials to the Ford Corporate Advertising
or Ford Manufacturing Public Affairs departments, with copies to the
Commodity/Central Buyer. Additionally, all requests to exhibit parts must be
submitted to Corporate Advertising and written Company approval must be issued
in advance.

FORD COMMODITY/CENTRAL BUYER'S RESPONSIBILITIES ARE:

1.   To confirm content accuracy of supplier submission.

2.   To forward the request to the Corporate Advertising or Manufacturing Public
     Affairs departments (USA) with a completed "Advertising/Exhibitions" notice
     (annotated) to provide:
          a) Acceptance or Rejection
          b) Comments to assist Corporate Advertising/Manufacturing Public
             Affairs
          c) Causes/reasons for rejection (where appropriate)

     TIMING: Two (2) weeks max.

MANUFACTURING PUBLIC AFFAIRS/CORPORATE ADVERTISING WILL:

1.   Validate all text and exhibitions proposals against latest guidelines.

2.   Refer items, as appropriate, to other activities of the Company.

3.   Respond to suppliers/suppliers' agents on a timely basis -- including
     interim explanations of delay if more than 14 days have elapsed since first
     request.

4.   Where appropriate, reinforce buyer rejection with further copy of
     guidelines to assist supplier in future actions.

OTHER COMPANY ACTIVITIES WILL:

Act as requested by Manufacturing Public Affairs/Corporate Advertising on a
timely basis.

<PAGE>   15

                                       9

                     PUBLICITY/ADVERTISING/EXHIBITION NOTICE

Date:
      -------------------------------------------------------

To:  Corporate Advertising/Manufacturing Public Affairs

The attached document is referred to you for action:

        [ ]  News release
        [ ]  Advertisement
        [ ]  Exhibition request
        [ ]  Other -- Please provide detail:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

The details are:

        [ ] Correct and have received clearance.
  or
        [ ] Incorrect and:

                 [ ]   should be amended as indicated on document attached
                       before approval.
             or
                 [ ]  should be rejected/returned to supplier/agent (provide
                      reason below).

Additional Comments:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Cause of Rejection (if applicable):

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Signed:
       ------------------------------

PROFS ID:                                      Telephone:
         ----------------------------                    -----------------------<PAGE>   1
                                                                   Exhibit 10.15

WHEREVER CONFIDENTIAL INFORMATION IS OMITTED HEREIN (SUCH OMISSIONS ARE DENOTED
BY AN ASTERISK), SUCH CONFIDENTIAL INFORMATION HAS BEEN SUBMITTED SEPARATELY TO
THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL
TREATMENT.

                 COMMERCIAL APPLICATION PARTNER (CAP) AGREEMENT

This Agreement is made effective 31 July 1997 between Sybase, Inc. ("Sybase")
with offices at 6475 Christie Ave, Emeryville, California 94608, and Instinctive
Technology, Inc. ("Partner") with offices at 725 Concord Avenue, Cambridge,
Massachusetts 02138.

1. LICENSE GRANT. Subject to the terms and conditions below, Sybase grants to
Partner a nonexclusive and nontransferable license to market and distribute
copies of unmodified object code versions of those Sybase and/or Powersoft
software products identified in the attached initiated Schedules along with
accompanying documentation ("Programs") to Partner's customers ("End-Users") who
will use the Programs only for the own internal business purposes in the
applicable Territory described in each Schedule A, provided that the Programs
are distributed for use with computer application programs developed by Partner
for commercial distribution to more than one third party and containing
significant added functionality over the Programs ("Application Software").
Partner shall license to each End-User the same number of copies of the Programs
and the same number of Seats/Named Users for such Programs as Partner licenses
to such End-User for its Application Software. In addition to being able to
distribute "full use" copes of the Programs, "full use" Seats and "full use"
Named Users,,,Partner may also distribute, with respect to certain Programs
identified in Sybase's then-current price list, Application Deployment Copies,
Application Deployment Seats and Application Deployment Named Users (which are
restricted licenses defined in the Sybase license agreement accompanying each
copy of the Program ("Sybase Shrinkwrap")). Partner may also sell to End-Users
certain Sybase services as described in the Schedule(s). Notwithstanding the
above, if the Territory includes any of the Prohibited Countries set forth in
Sybase's then current "Prohibited Country List" (a current copy of which has
been provided to Partner), Partner may not market or distribute Programs for use
in such Prohibited Countries. Partner shall not use or allow its End-Users to
use the Programs for timesharing, rental or service bureau purposes or on behalf
of any third party. In connection with the distribution rights granted above,
Partner may appoint distributors to distribute the Programs to End-Users within
the Territory. The appointment of distributors shall be by contracts which
require that the distributor market the Programs only in accordance with the
terms of this Agreement and on a basis which protects the proprietary interests
of Sybase in and to the Programs to the same extent that Partner's proprietary
interests in its own products are protected (but in any event no less than a
reasonable extent). Partner tray order under this Agreement (a) copies of the
Programs for its own internal production purposes and/or developing and
supporting the Application Software ("Internal Use Copies", (b) copies of the
Programs which may only be used for developing and supporting the Application
Software ("Development Copies"), (c) copies of the Programs which may be
distributed to End-Users for evaluation purposes and for up to the number of
days designated in the applicable Schedule A, after which they must be returned
to Partner ("Evaluation Copies', and (d) up to that number of copies of the
Programs shown an Schedule A for purposes of Partner providing demonstrations
and gaining for the Application Software ("Demonstration Copies"). Partner is
authorized to incorporate into the documentation for the Application Software
portions of the documentation for the Program to the extent such portions are
necessary to document usage of the Program in conjunction with the Application
Software.

2. FEES AND PAYMENT TERMS. For the first year of this Agreement, Partner shall
be responsible for paying to Sybase a non-refundable program fee shown in
Schedule A ("Initial Fee"). The Initial Fee is due upon execution of this
Agreement by Partner. For each additional year, a non-refundable annual program
renewal fee ("Annual Renewal Fee") as set forth in such Schedule is due and
payable upon each anniversary of the date of this Agreement. Fees as set forth
in the attached Schedules) shall be due to Sybase for each copy of the Programs
and each service ordered by Partner; such fees shall be based on Sybase's
then-current price list for the country in which the Programs are to he used or
the services are to be delivered ("Price List"). The license fee for Development
Copies is the same as the fee for Internal Use Copies unless Sybase designates
otherwise in its Price List, The license fee for Demonstration Copies, if any,
is set forth in the Schedule(s).

<PAGE>   2

Notwithstanding the above, there is no charge for authorized Evaluation Copies
distributed to End-Users. License fees for Internal Use Copies, Development
Copies, Demonstration Copies, and copies of the Programs which Sybase ships to
Partner for distribution to End-Users shall be due and payable to Sybase with
Partner's order for the Programs or, upon Sybase credit approval of Partner, 30
days after the date of Sybase's invoice for the Programs. Any past-due invoice
may subject Partner to credit hold at the sole discretion of Sybase. .All fees
under this Agreement are stated in United States dollars.

3. OWNERSHIP. Programs are owned by Sybase or its licensers and are protected by
copyright law, trade secret laws and international conventions. All rights in
and to patents, copyrights, trademarks and trade secrets in the Programs are and
shall remain with Sybase and its licensers. No title to or ownership of the
Programs is transferred to Partner or End-User. Partner shall not translate,
localize or modify any portion of the Programs without the prior written consent
of Sybase.

4. ORDERING AND DELIVERY. In addition to the terms contained in the SQL Anywhere
Master Disk Addendum dated 31 July 1997 between Partner and Sybase, Internal Use
Copies, Development Copies, Demonstration Copies, Evaluation Copies and copies
of the Programs for distribution directly or indirectly to End-Users shall be
ordered from Sybase and delivered by Sybase to Partner (or in the case of
Evaluation Copies and copies for distribution to End-Users, Sybase shall deliver
the copies directly to the End-Users if so instructed by Partner). Partner will
use the "Exhibit A" form adopted by Sybase from time to time (or a Purchase
Order containing the same information) to order Programs from Sybase. All
shipments are FOB origin, and Partner is responsible for all shipping charges.
Except for taxes or. Sybase's income, Partner shall be responsible for any
sales, use, excise or any other form of taxes resulting from this Agreement.

5. LICENSE ACCOMPANYING PROGRAMS. If Partner uses the Programs, Farmer agrees to
be bound by the terms and conditions of the Sybase Shrinkwrap. Notwithstanding
the above, Development Copies and Demonstration Copies shall only be used for
the purposes outlined in Section 1 above and shall be returned to Sybase upon
expiration or termination of this Agreement. Partner shall ensure that the
End-User's use of the Programs is, either subject to the terms and conditions of
(a) the Sybase Shrinkwrap or (b) an executed license agreement or shrinkwrap
agreement between Partner and End-User which is substantially similar to, and no
less restrictive -in protecting Sybase's interests than, the Sybase Shrinkwrap.
If Evaluation Copies are being licensed, the Sybase Shrinkwrap or license
agreement between Partner and End-User (as applicable) shall be modified by a
written commitment from End-User to use the Programs for a period not to exceed
the number of days designated in the applicable schedule to this Agreement. If a
conflict arises between this Agreement and any such license agreement, the terms
of this Agreement shall prevail. Partner shall undertake reasonable efforts to
enforce the terms of any license agreement between Partner and an End-User as it
relates to the Programs.

6. REPORTS. Partner shall keep or cause to be kept full and accurate accounts
and records of all transactions made by it and by its authorized distributors
under this Agreement (including Evaluation Copies) in form such that all amounts
owing hereunder to Sybase may be readily and accurately determined. Partner
shall undertake to assure that its distributors are (a) accurately reporting to
Partner all sales to End-Users and (b) otherwise complying with this Agreement.
Partner shall allow Sybase to examine its records to determine compliance with
this Agreement, Any examination shall be at the expense of Sybase, shall occur
during regular business hours at Partner's offices and shall not interfere
unreasonably with Partner's regular activities: Sybase shall give Partner 60
days or more prior written notice of the date of each such examination and the
name of a mutually agreed upon accountant who will be conducting the
examination. All information obtained from conducting the examinations shall be
maintained as Confidential Information. Partner agrees to pay Sybase any amounts
owing as a result of Partner's non-compliance with the payment provisions of
this Agreement within 30 days of the date of the examination report which
details such non-compliance. In the event such amounts owed by Partner to Sybase
exceeds 5% of total royalties due, Partner shall pay the costs of such
examination.

<PAGE>   3

7. SUPPORT & MAINTENANCE. Partner shall be solely responsible for providing
End-User technical support and service of warranty claims for Partner's
Application Software, including the Programs, provided that Partner may also
sell Sybase technical support services for the Programs only, on the terms
described in the attached Schedules. Partner may distribute to End-Users to whom
it has licensed Application Deployment Copies of a Program updates to such
Program which are made generally available by Sybase so long as Partner has paid
Sybase all applicable Application Deployment Maintenance Fees.

8. INDEPENDENT CONTRACTORS. Partner and Sybase are independent contractors and
are not agents or representatives of each other. Partner does not have the right
to bind Sybase and shall not misstate or misrepresent its relationship to
Sybase.

9. ADVERTISING; TRADEMARKS. Sybase may identify Partner as a Commercial
Application Partner in Sybase advertising and marketing materials. Partner shall
not make any representations concerning the Programs which are inconsistent with
Sybase's marketing materials and advertising. Partner may utilize applicable
Sybase trademarks and logos only in accordance with Sybase's then-current
published guidelines, and trademarks shall remain the exclusive property of
Sybase or its licensors. Partner shall suitably feature the Programs and related
trademarks and Sybase's ownership of the Program in any advertising, marketing
literature, product documentation and packaging of the Application Software.
Partner shall give appropriate recognition in the Application Software of
Sybase's proprietary rights in the Programs in the same manner, places and times
and no less conspicuously than the recognition of the proprietary rights of
others including Partner in the Application Software.

10. TERM AND RIGHTS UPON TERMINATION. This Agreement will become effective as of
the date first shown above and shall continue in force for a period of 3 years,
subject to (a) Partner's payment of all fees owing hereunder, or (b) termination
under Section 11 below. Thereafter, this Agreement shall automatically renew for
additional one-year terms subject to payment of Sybase's then-current Annual
Renewal Fee and provided that Partner is not then in default of this Agreement,
unless written notice of termination is given by either party at least 30 days
,prior to the expiration of the term then in effect. No expiration or
termination of this Agreement shall impair or affect (i) Internal Use Copies,
which shall continue so long as Partner is not in breach of the Sybase
Shrinkwrap or (ii) copies of Programs distributed by Partner to End-Users in
accordance with this Agreement prior to the effective date of the expiration or
termination of this Agreement. All Demonstration Copies shall be returned to
Sybase or destroyed. Termination or expiration shall not release either party
from its liability to pay any fees accruing prior to the date of the termination
or expiration. Sections 3, 5, 10, 11, 12, 13, 14 and 18 of this Agreement shall
survive any expiration or termination of this Agreement.

11. DEFAULT. Either party may immediately terminate this Agreement ox any
license granted hereunder by written notice to the other if such other party
breaches any term or condition of this Agreement, including but not limited to
failure to pay when due any fee hereunder, and does not remedy such breach
within 30 days of written notice thereof from the non-breaching party. Each
party will reimburse the other party for all reasonable costs incurred by the
other party (including attorneys' fees) in collecting past due amounts
hereunder. Any breach which by its nature cannot be remedied shall entitle the
non-breaching party to terminate this Agreement immediately upon written notice
to the other party. This remedy shall not be an exclusive remedy and shall be in
addition to any other remedies which the non-breaching party may have under this
Agreement or otherwise.

12. CONFIDENTIAL INFORMATION. Each party will not disclose or use any business
and/or technical information of the other designated orally or in writing as
"Confidential" or "Proprietary" (together, "Confidential Information") without
the prior written consent of the other party. Such restrictions do not extend to
any item of information which (a) is now or later becomes available in the
public domain without the fault of

<PAGE>   4
the receiving party; (b) is disclosed or made available to the receiving party
by a third party without restrictions and without breach of any relationship of
confidentiality; (c) is independently developed by the receiving party without
access to the disclosing party's Confidential Information, (d) is known to the
recipient at the time of disclosure, or (e) is produced in compliance with
applicable law or court order, provided that the disclosing party is given
reasonable notice of such law or order and an opportunity to attempt to preclude
or limit such production. Upon termination or expiration of this Agreement, each
party shall immediately return all copies of Confidential Information received
from the other party. Partner shall not release the results of any benchmark of
the Programs to any third party without the prior written approval of Sybase for
each such release.

13. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY. Except as expressly
provided in the Sybase Shrinkwrap, NO EXPRESS OR IMPLIED WARRANTY OR CONDITION
IS MADE WITH RESPECT TO THE PROGRAMS OR SERVICES SUPPLIED BY SYBASE OR ITS
SUBSIDIARIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The aggregate liability to
Sybase and its subsidiaries, if any, for any losses or damages arising out of or
in connection with this Agreement, whether the claim is in contract, tort or
otherwise, shall not exceed the amount paid by Partner to Sybase under this
Agreement for the affected Programs or services. UNDER NO CIRCUMSTANCES SHALL
SYBASE, ITS SUBSIDIARIES OR ITS LICENSORS BE LIABLE FOR SPECIAL, INDIRECT,
EXEMPLARY, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED
TO, LEGAL FEES, LOSS OF PROFITS, LOSS OR INACCURACY OF DATA OR LOSS RESULTING
FROM BUSINESS DISRUPTION, EVEN IF SYBASE HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.

14. INDEMNIFICATION. Partner indemnifies and holds harmless Sybase, its
affiliates, directors, employees and agents from all third party claims,
including court costs and reasonable fees of attorneys and expert witnesses,
arising in connection with (a) a breach by Partner of its agreement with an
End-User or distributor (unless such breach was caused by Sybase's breach of
this Agreement or the Sybase Shrinkwrap), or (b) use of the Application Software
if liability is not caused by the Programs as provided by Sybase. Sybase
indemnifies and holds harmless Partner, its affiliates, directors, employees and
agents from all third party claims, including court costs and reasonable fees of
attorneys and expert witnesses, arising in connection with (i) a breach by
Sybase of the Sybase Shrinkwrap or (ii) use of the Programs as provided by
Sybase if liability is not caused by the Application Software.

15. EXPORT RESTRICTION. Partner shall not transfer, directly or indirectly, any
restricted Programs or technical data received from Sybase or its subsidiaries,
or the direct product of such data, to any destination subject to export
restrictions under U.S. law, unless prior written authorization is obtained from
the appropriate U.S. agency.

16. ASSIGNMENT. This Agreement may not be assigned (by operation of law or
otherwise) or otherwise transferred in whole or in part by Partner unless
Partner has received prior written permission from Sybase, such permission not
to be unreasonably denied by Sybase. To the extent Partner is permitted to
assign this Agreement, all provisions of this Agreement shall be binding upon
Partner's successors or assigns.

17. NOTICES. All notices under this Agreement shall be in writing and either
delivered personally, sent by first class mail, express carrier or by confirmed
facsimile transmission to the address of the party set forth above (and if to
Sybase, to the attention of the General Counsel). All notices shall be deemed
given on the business day actually received.

18. OTHER. This Agreement, the initialed Schedules, and any documents explicitly
referred to therein, constitute the entire agreement between the parties,
supersede any and all previous agreements authorizing

<PAGE>   5
Partner to distribute the Programs to third parties and no representation,
condition, understanding or agreement of any kind, oral or written, shall be
binding upon the parties unless incorporated herein. This Agreement may not be
modified or amended, nor will the rights of either party be deemed waived,
except by an agreement in writing signed by authorized representatives of
Partner and Sybase. Purchase orders shall be binding as to tire products and
services ordered, and the site for delivery of Programs or performance of
services as set forth on the face side of or a special attachment to the
purchase order. Other terms and preprinted terms on or attached to any purchase
order shall be void. This Agreement shall be governed by, and construed in
accordance with, the laws of the State of California without regard to its
conflict of laws rules or the United Nations Convention on the International
Sale of Goods. If any provision of this Agreement is held to be unenforceable,
the parties shall substitute for the affected provision art enforceable
provision which approximates the intent and economic effect of the provision.
The parties have requested that this Agreement and all documents contemplated
hereby be drawn up in English.

Accepted and agreed on behalf of:

Instinctive Technology, Inc. ("Partner")       Sybase, Inc. ("Sybase")

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Authorized Signature)                         (Authorized Signature)

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Printed Name)                                 (Printed Name)

10/23/97 President & CEO                       Senior Corporate Counsel
-------------------------------------          ---------------------------------
(Title)                                        (Title)

<PAGE>   6
                            SCHEDULE A - SILVER LEVEL

                 TO THE COMMERCIAL APPLICATION PARTNER AGREEMENT

                  DEVELOPMENT TOOL PARTNER FEES AND GUIDELINES

--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Territory            United States and Canada; however, Partner may sell
                     application-specific deployment seats worldwide.
--------------------------------------------------------------------------------
Initial Fee          $ * ; includes the right-to-purchase one Demonstration Copy
Annual Renewal Fee   at $ * . $ * . Only one Initial and Annual Fee required per
                     Agreement.
--------------------------------------------------------------------------------
Evaluation Copies    Entitled to 90-day Evaluation Copies.
--------------------------------------------------------------------------------
Discount for         Sybase will check block and initial if authorized to sell
Software             the following products (as designated in Sybase's
Programs             then-current Partner Price List):

                     [x]  DEVELOPMENT TOOLS
                     [x]  DESIGN TOOLS
                     [x]  WORKPLACE DATABASES

                     Discounts for the above software Programs are specified in
                     Sybase's then current Partner Price List.
--------------------------------------------------------------------------------
Discount for sale    * % discount off Sybase's then-current End-User Price List
of End-User          on technical support offerings that Sybase makes generally
Technical Support    available to its customers.
or Upgrade
Subscriptions        * % discount off Sybase's then-current End-User Price List
                     on upgrade subscriptions.

                     Partner shall not sell renewals of either upgrade
                     subscriptions or technical support.
--------------------------------------------------------------------------------
Commission           When a Partner refers Sybase to a potential sale and has
Incentives           significantly influenced the customer decision to purchase
                     the software Programs, Partner may be eligible to receive a
                     commission. All commissions shall be in accordance with
                     Sybase's then-current policy which Sybase may change at its
                     soft; discretion from time to time.
--------------------------------------------------------------------------------
Discount for         * % discount off Sybase's then-current End-User Price List
Partner Technical    on any commercially available end-user technical support
Support              offering.
--------------------------------------------------------------------------------
Discount for         * % discount off Sybase's then-current End-User Price List
Partner Training     on any Sybase standard training rates for Partner employees
                     or agents trained at Sybase or Powersoft public training
                     centers.
--------------------------------------------------------------------------------

ACCEPTED and AGREED: /s/ JRB            7/31/97     /s/ GG
                    ---------------------------    -----------------------------
                   (Partner Initials)    (Date)    (Sybase Initials)      (Date)

Partner and End-User Price Lists and all discounts are subject to change upon 30
days prior written notice.
<PAGE>   7
              SQL ANYWHERE (TM) MASTER DISK ADDENDUM (PAGE 1 OF 2)
              TO THE COMMERCIAL APPLICATION PARTNER (CAP) AGREEMENT

This Master Disk Addendum ("Addendum") is made 31 July 1997 between Sybase, Inc.
("Sybase") and Instinctive Technology, Inc. ("Partner"). This Addendum
supplements and amends the terms of the Commercial Application Partner Agreement
("Agreement") between the parties hereto. In the event of a conflict between the
Agreement and this Addendum, the terms and conditions of this Addendum shall
prevail. This Addendum shall expire or terminate with the Agreement. Capitalized
terms not otherwise defined in this Addendum shall have the meanings set forth
in the Agreement.

                 SQL ANYWHERE MASTER DISK PROGRAM AND GUIDELINES
                 -----------------------------------------------

--------------------------------------------------------------------------------
LICENSE FEE          Upon Partner's signing of this Addendum, Partner shall pay
PAYMENT              Sybase the payment designated below ("Payment") as follows:
                     $ * upon Partner's signing of this Addendum, $ * on or
                     before 30 August 1997 and * on or before 30 September 1997.
                     The Payment is non-refundable and irrevocable, and may
                     only be used as specified in this Addendum.
--------------------------------------------------------------------------------
REPORTING,           Partner shall, within 30 days after each calendar-quarter
LICENSE FEE          end, provide Sybase (i) a written report showing the
PAYMENTS             cumulative number of SSAs and SSA Updates (including
                     Evaluation Copies and Demonstration Copies) distributed by
                     Partner during such preceding calendar quarter along with
                     the name of the Application Software with which such SSAs
                     or SSA Updates were distributed and (ii) payment (once the
                     Prepay Amount is depleted) for any SSA or SSA Update fees
                     due.
--------------------------------------------------------------------------------
ACCESS, AD           (1) An application deployment seat ("AD Seat")" is a
SEATS, SSA           license for a copy of SSA which can only be used for the
AND NET              purpose of (1) an End-User running non-custom Application
REVENUE              Software (excluding any third party application programs
                     marketed by Partner) and (2) extracting data on a read only
                     basis from the Application Software for use with other
                     applications; such extraction may either be through tools
                     within the Application Software or through third party
                     tools. As used in the prior sentence, the phrase "running
                     non-custom Application Software" means that the End User
                     cannot use SSA to create or alter columns, tables, schemas
                     or databases unless (a) such columns, tables, schemas and
                     databases are created or altered by and within the context
                     of the Application Software (i.e., the Application Software
                     must generate the commands without the End-User itself
                     using the SSA's command verbs) and only include data first
                     captured in the specific Application Software in which the
                     new columns or tables are created or altered (i.e., not
                     transferred into such Application Software from other
                     Application Software or applications), and (b) the commands
                     to insert, delete or modify data in the new or altered
                     columns, tables, schemas or databases must be included
                     within existing "begin transaction" and "commit
                     transaction" statements in the original version of the
--------------------------------------------------------------------------------

<PAGE>   8

--------------------------------------------------------------------------------
                     Application Software. Moreover, an AD Seat may not be used
                     to run copies of SSA which have been modified through a
                     full-use license to include modifications not permitted
                     above. Notwithstanding the above, the End User may use
                     standard database administration command verbs used for
                     backup, recovery, space/index management and consistency
                     checking in the course of systems administration. (2) For
                     purposes of this Addendum only, the term Application
                     Software means Partner's software product known as "eRoom".
                     (3) "SSA" shall mean the authenticated edition of the
                     Sybase SQL Anywhere standalone (not client/server) database
                     Program. (4) "Authentication Routines" shall mean routines
                     supplied to Partner by Sybase which when implemented by
                     Partner as directed by Sybase shall limit full access to
                     SSA to the Application Software and which permit read-only
                     access to all other software. Partner shall fully comply
                     with the Authentication Routines as delivered to, and
                     directed by, Sybase. (5) "Net Revenue" means tire net
                     revenue to Partner that is recognized by Partner in
                     accordance with Partner's standard accounting principles
                     that results from any sale or distribution of Application
                     Software that is used with, or includes, the SSA.
--------------------------------------------------------------------------------

                   THIS ADDENDUM IS CONTINUED ON THE NEXT PAGE

<PAGE>   9
              SQL ANYWHERE (TM) MASTER DISK ADDENDUM (PASTE 2 OF 2)

--------------------------------------------------------------------------------
RESTRICTIONS/        (1) For purposes of this Addendum, Partner's Application
CONDITIONS           Software shall not be an application software development
                     tool without Sybase's prior express written permission.
                     (2) Partner shall distribute SSA only bundled with the
                     Application Software. Partner represents and warrants that
                     the Application Software is designed to ensure that no more
                     than ten (10) connections at any one time are made to the
                     SSA that is bundled with the Application Software.
--------------------------------------------------------------------------------
MASTER DISK          Partner and its distributors are authorized to distribute
                     AD Seats (as defined above) and Partner, but not its
                     distributors, is authorized to make Evaluation Copies and
                     Demonstration Copies of the Programs and copies of the
                     Programs to be licensed as AD Seats from Master DISKS
                     ("Master Disks") that Sybase will make available to
                     Partner. Partner may make as many Evaluation Copies and
                     Demonstration Copies as it reasonably requires. Partner
                     shall ensure that all Sybase copyright and other
                     proprietary notices which are included in the Master Disks
                     are included on any copies made from the Master Disks.
                     Partner acknowledges that Master Disks may contain devices
                     which count or limit the number of copies which can be made
                     and Partner will not tamper with such devices. Partner
                     shall maintain Master Disks under lock and key and shall
                     allow only a specified number of its own employees to make
                     copies from Master Disks. Partner shall fully account for
                     all copies of the Programs. Partner shall not modify or
                     alter any proprietary rights notice contained within the
                     Programs. Partner is strictly prohibited from providing
                     access or transferring the Master Disks to any third party.
                     If Partner elects under Section 5 of the Agreement to
                     utilize the Sybase Shrinkwrap in connection with its
                     distribution of the Programs, Partner may reproduce the
                     Sybase Shrinkwrap for such purposes.
--------------------------------------------------------------------------------
PARTNER              Partner shall fulfill and/or support the following
MARKETING            marketing obligations: Visibly recognize SQL Anywhere in
OBLIGATIONS          marketing literature, product documentation and packaging
                     of the Application Software.
                     The SQL Anywhere logo, as provided by Sybase, shall be
                     prominently displayed on the exterior of each package that
                     contains your Application Software.
                     Recognize Sybase's proprietary rights in SQL Anywhere in
                     the same manner, places and times. and no less
                     conspicuously than, the recognition of others proprietary
                     rights including Partner's. Publicize SQL Anywhere by
                     specifically promoting it in all press releases, press
                     tours, consultant and/or analyst briefings relating to
                     Application Software when appropriate.
                     Specifically reference SQL Anywhere in a positive light and
                     framework in any seminars involving the Application
                     Software provided SQL Anywhere's performance is positive.
                     Promote SQL Anywhere to Partner reseller distribution
                     channel through appropriate mailings.
--------------------------------------------------------------------------------

<PAGE>   10

--------------------------------------------------------------------------------
                     A Partner senior executive shall provide Sybase a positive
                     testimonial regarding SQL Anywhere provided SQL Anywhere's
                     performance is positive. Include in all shipments of the
                     Application Software the SQL Anywhere start-up install
                     banner displaying Sybase's copyright information or the SQL
                     Anywhere engine icon in each display of the Application
                     Software's start-up install banner.
--------------------------------------------------------------------------------

SSA BEING ACQUIRED: The current version for Windows 3.1, Windows'95, Windows NT,
DOS, OS/2 and Netware.

                         ROYALTY FEE DUE SYBASE DER SSA
                         ------------------------------
                             DISTRIBUTED WITH EROOM
                             ----------------------
         PAYMENT              THE GREATER OF * % OF                LICENSE TYPE
         -------                                                   ------------
         $ *                   Net Revenue OR $ *.

UPDATES: Sybase may make certain major corrections, enhancements, etc.
("Update") to SSA. Partner may provide an Update to new or existing users of SSA
in accordance with the royalty fee contained above.

Except as amended above, the Agreement shall remain in full force and effect.

Instinctive Technology, Inc. ("Partner")       Sybase, Inc. ("Sybase")

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Authorized Signature)                         (Authorized Signature)

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Printed Name)                                 (Printed Name)

President & CEO                                Senior Corporate Counsel
-------------------------------------          ---------------------------------
(Title)                                        (Title)

<PAGE>   11
                                 AMENDMENT NO. 1

           TO THE SYBASE/INSTINCTIVE SOL ANYWHERE MASTER DISK ADDENDUM

              TO THE COMMERCIAL APPLICATION PARTNER (CAP) AGREEMENT

This Amendment No. 1 ("Amendment") is made 14 October 1997 between Sybase, Inc.
("Sybase") and Instinctive Technology, Inc. ("Partner"). This Amendment amends
the terms of the SQL Anywhere Master Disk Addendum dated 31 July 1997 ("MDA") to
the Commercial Application Partner (CAP) Agreement dated 31 July 1997
("Agreement") between Sybase and Partner. In the event of a conflict between
this Amendment and the Agreement, the terms and conditions of this Amendment
shall prevail. This Amendment shall expire or terminate with the Agreement.
Capitalized terms not otherwise defined in this Amendment shall have the meaning
set forth in the Agreement.

Sybase and Partner agree as follows:

The MDA is replaced with the SQL Anywhere Master Disk Addendum, dated 14 October
1997, attached hereto.

Except as amended above, the Agreement shall remain in full force and effect.

Instinctive Technology, Inc. ("Partner")       Sybase, Inc. ("Sybase")

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Authorized Signature)                         (Authorized Signature)

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Printed Name)                                 (Printed Name)

President & CEO                                Senior Corporate Counsel
-------------------------------------          ---------------------------------
(Title)                                        (Title)

<PAGE>   12
              SQL ANYWHERE(TM) MASTER DISK ADDENDUM (PAGE 1 OF 2)
             TO THE COMMERCIAL APPLICATION PARTNER (CAP) AGREEMENT

This Master Disk Addendum ("Addendum") for SQL Anywhere database server software
("SQL Anywhere") is made 14 October 1997 between Sybase, Inc. ("Sybase"), and
Instinctive Technology, Inc. ("Partner"). This Addendum supplements and amends
the terms of the Commercial Application Partner Agreement dated 31 July 1997
("Agreement") between the parties hereto. In the event of a conflict between the
Agreement and this Addendum, the terms and conditions of this Addendum shall
prevail. This Addendum shall expire or terminate with the Agreement. Capitalized
terms not otherwise defined in this Addendum shall have the meanings set forth
in the Agreement. For purposes of this Addendum, the term Application Software
means Partner's software product known as "eRoom".

--------------------------------------------------------------------------------
LICENSE FEE          Partner shall pay Sybase $ * ("Payment") as follows: $ *
PREPAYMENT           on or before 31 July 1997 and $ * on or before 20 October
                     1997. The Payment is non-refundable and irrevocable, and
                     may only be used as specified in this Addendum. The
                     Payment shall be depleted in accordance with the royalty
                     fees designated at the bottom of page 2 of this Addendum.
--------------------------------------------------------------------------------
REPORTING            Partner shall, within 30 days after each calendar-quarter
AND OTHER            end, provide Sybase (i) a written report showing the
PAYMENTS             cumulative number of AD Seats and AD Seat Updates
                     (including Evaluation Copies (at no charge to Partner) and
                     Demonstration Copies) distributed by Partner during such
                     preceding calendar quarter along with the name of the
                     Application Software with which such AD Seats or AD Seat
                     Updates were distributed and (ii) payment (once the Payment
                     is depleted) for any AD Seat fees or AD Seat Update fees
                     due.
--------------------------------------------------------------------------------
ACCESS, AD           (1) An application deployment seat ("AD Seat")" is a
SEATS & NET          license for a copy of a Program or a Seat (as applicable)
REVENUE              which can only be used for the purpose of (1) an End-User
                     running non-custom Application Software (excluding any
                     third party application programs marketed by Partner) and
                     (2) extracting data on a read only basis from the
                     Application Software for use with other applications; such
                     extraction may either be through tools within the
                     Application Software or through third party tools. As used
                     in the prior sentence, the phrase "running non-custom
                     Application Software" means that the End User cannot use
                     the Programs to create or alter columns, tables, schemas or
                     databases unless (a) such columns, tables, schemas and
                     databases are created or altered by and within the context
                     of the Application Software (i.e., the Application Software
                     must generate the commands without the End-User itself
                     using the Program's command verbs) and only include data
                     first captured in the specific Application Software in
                     which the new columns or tables are created or altered
                     (i.e., not transferred into such Application Software from
                     other Application Software or applications), and (b) the
                     commands to insert, delete or modify data in the new or
                     altered columns, tables, schemas or databases must be
                     included within existing "begin transaction" and "commit
                     transaction" statements in the original version of the
                     Application Software. Moreover, an AD Seat may not be used
                     to run copies of Programs which have been modified through
                     a full-use license to include modifications not permitted
                     above. Notwithstanding the above, the End User may use
                     standard database administration command verbs used for
                     backup, recovery, space/index management and consistency
                     checking in the course of systems administration. (2) For
                     purposes of this Addendum, a "Seat" means a specific person
                     licensed by Partner to use SQL Anywhere in conjunction with
                     the eRoom server as a licensed user of eRoom. (3) "Net
                     Revenue" means the net revenue to Partner that is
                     recognized by Partner in accordance with Partner's standard
                     accounting principles that results from any sale or
                     distribution of (i) an AD Seat or (ii) the Application
                     Software that is used with, or that includes, SQL Anywhere.
                     (4) Partner represents and warrants that eRoom is licensed
                     for revenue on a Seat basis and not on a server basis.
--------------------------------------------------------------------------------
RESTRICTION          For purposes of this Addendum, Partner's Application
                     Software shall not be an application software development
                     tool without Sybase's prior express written permission.
--------------------------------------------------------------------------------

                   THIS ADDENDUM IS CONTINUED ON THE NEXT PAGE
<PAGE>   13

              SQL ANYWHERE(TM) MASTER DISK ADDENDUM (PAGE 2 OF 2)

--------------------------------------------------------------------------------
MASTER DISK          Partner and its distributors are authorized to distribute
                     AD Seats (as defined above) and Partner, but not its
                     distributors, is authorized to make Evaluation Copies and
                     Demonstration Copies of the Programs and copies of the
                     Programs to be licensed as AD Seats from Master Disks
                     ("Master Disks") that Sybase will make available to
                     Partner. Partner may make as many Evaluation Copies and
                     Demonstration Copies as it reasonably requires. Partner
                     shall ensure that all Sybase copyright and other
                     proprietary notices which are included in the Master Disks
                     are included on any copies made from the Master Disks.
                     Partner acknowledges that Master Disks may contain devices
                     which count or limit the number of copies which can be made
                     and Partner will not tamper with such devices. Partner
                     shall maintain Master Disks under lock and key and shall
                     allow only a specified number of its own employees to make
                     copies from Master Disks. Partner shall fully account for
                     all copies of the Programs. Partner shall not modify or
                     alter any proprietary rights notice contained within the
                     Programs. Partner is strictly prohibited from providing
                     access or transferring the Master Disks to any third party.
                     If Partner elects under Section 5 of the Agreement to
                     utilize the Sybase Shrinkwrap in connection with its
                     distribution of the Programs, Partner may reproduce the
                     Sybase Shrinkwrap for such purposes.
--------------------------------------------------------------------------------
PARTNER              Partner shall fulfill and/or support the following
MARKETING            marketing obligations:
OBLIGATIONS
                     Visibly recognize SQL Anywhere in marketing literature,
                     product documentation and packaging of the Application
                     Software.

                     The SQL Anywhere logo, as provided by Sybase, shall be
                     prominently displayed on the exterior of each package that
                     contains your Application Software.

                     Recognize Sybase's proprietary rights in SQL Anywhere in
                     the same manner, places and times, and no less
                     conspicuously than, the recognition of others proprietary
                     rights including Partner's.

                     Publicize SQL Anywhere by specifically promoting it in all
                     press releases, press tours, consultant and/or analyst
                     briefings relating to Application Software when
                     appropriate.

                     Specifically reference SQL Anywhere in a positive light and
                     framework in any seminars involving the Application
                     Software provided SQL Anywhere's performance is positive.

                     Promote SQL Anywhere to Partner reseller/distribution
                     channel through appropriate mailings.

                     A Partner senior executive shall provide Sybase a positive
                     testimonial regarding SQL Anywhere provided SQL Anywhere's
                     performance is positive.

                     Include in all shipments of the Application Software the
                     SQL Anywhere start-up install banner displaying Sybase's
                     copyright information or the SQL Anywhere engine icon in
                     each display of the Application Software's start-up install
                     banner.

--------------------------------------------------------------------------------

VERSION OF SOL ANYWHERE BEING ACQUIRED: The current release of SQL Anywhere AD
Seats for Windows 3.1, Windows'95, Windows NT, DOS, OS/2 and Netware.

PAYMENT              ROYALTY FEE DUE SYBASE
-------              ----------------------
$ *                  The greater of * % of Net Revenue
                     OR $ * per AD Seat.

<PAGE>   14

UPDATES: Sybase may make certain major corrections, enhancements, etc.
("Update") to SQL Anywhere. Partner may provide an Update to new or existing
users of SQL Anywhere in accordance with the royalty fee stated above.

Except as amended above, the Agreement shall remain in full force and effect.

Instinctive Technology, Inc. ("Partner")       Sybase, Inc.

/s/ Jeffrey R. Beir                            /s/ Glen Germanowski
-------------------------------------          ---------------------------------
(Authorized Signature)                         (Authorized Signature)

Jeffrey R. Beir                                Glen Germanowski
-------------------------------------          ---------------------------------
(Printed Name)                                 (Printed Name)

President and CEO                              Senior Corporate Counsel
-------------------------------------          ---------------------------------
(Title)                                        (Title)

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00016-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00016-of-00352.parquet"}]]