Document:

eLoyalty Corporation

 

Exhibit 4.12

September 9, 2002

TCV III, L.P., TCV III (Q), L.P.,

TCV III Strategic Partners, L.P.,

TCV IV, L.P. and TCV IV Strategic Partners, L.P.

528 Ramona Street

Palo Alto, California, 94301

Sutter Hill Ventures, A California Limited Partnership

Sutter Hill Entrepreneurs Fund (AI), L.P.

Sutter Hill Entrepreneurs Fund (QP), L.P.

Sutter Hill Associates, L.P.

c/o Sutter Hill Ventures

755 Page Mill Road

Suite A-200

Palo Alto, California 94304

Ladies and Gentlemen:

     Reference is made to the Amended and Restated Investor Rights Agreement,
dated as of December 19, 2001, by and among eLoyalty Corporation, a Delaware
corporation (“eLoyalty”), and the various investors party thereto (as the same
may be amended from time to time, the “Investor Rights Agreement”). Capitalized
terms used and not otherwise defined herein shall have the respective meanings
ascribed to them in the Investor Rights Agreement.

     The Investors have requested that eLoyalty agree to waive its rights,
under Section 14 of the Investor Rights Agreement, to require that specified
transferees of Registrable Securities sign a counterpart to the Investor Rights
Agreement in connection with the assignment of certain rights under the
Investor Rights Agreement. The purpose of this letter agreement is to set
forth the terms and conditions on which eLoyalty has indicated its willingness
to grant such a waiver, and certain agreements among the parties with respect
thereto.

     1.     Certain Definitions. In addition, the following terms shall have the
meanings set forth or referenced below:

     “Assigned Rights” means the rights of a Holder pursuant to Sections 1 (to
the extent applicable), 5, 10, 11, 13, and 16 – 24 of the Investor Rights
Agreement, provided (i) that such rights pursuant to Section 5 shall terminate
on December 31, 2003 and (ii) notwithstanding the foregoing, as to any
Permitted Transferee, the rights of a Holder under Section 5 of the Investor
Rights Agreement shall not be considered Assigned Rights if (and for so long
as) eLoyalty has reasonably requested information from such Permitted
Transferee (by written notice to the address therefor as provided by the
applicable Investor) regarding such Permitted Transferee, the Registrable
Securities held by such Permitted Transferee or the nature of the distribution
of such

1

 

Registrable Securities proposed by such Permitted Transferee and such Permitted
Transferee has not promptly provided eLoyalty with such information.

     “Permitted Transfer” means the distribution for no consideration by an
Investor of Registrable Securities owned by such Investor solely to Permitted
Transferees thereof.

     “Permitted Transferee” means, as to any Investor, any person or entity who
is a subsidiary, affiliated partnership, affiliate or partner or limited
liability company member (including limited partners, retired partners,
withdrawn members, spouses and ancestors, lineal descendants and siblings of
such partners or spouses who acquire Registrable Securities by gift, will or
intestate succession) of such Investor.

     2.     eLoyalty Waiver.

     (a)  eLoyalty hereby waives its right under Section 14 of the Investor
Rights Agreement to require (and agrees that it will not require), as a
condition to any of the Investors assigning the Assigned Rights to a Permitted
Transferee and such Permitted Transferee becoming a Holder under the Investor
Rights Agreement with respect to the Assigned Rights, that such Permitted
Transferee agree in writing to be bound by the Investor Rights Agreement, but
only to the extent (i) such Permitted Transferee receives Registrable
Securities from an Investor pursuant to a Permitted Transfer, and (ii) that the
Investor assigning the Assigned Rights provides eLoyalty with the name of each
such Permitted Transferee and the number of Registrable Securities distributed
to, and an address for providing notices pursuant to Section 19 of the Investor
Rights Agreement for, each such Permitted Transferee.

     (b)  It is understood and agreed that, in consideration of the foregoing,
no Permitted Transferee shall have or be entitled to exercise any of the
Assigned Rights under Section 5 of the Investor Rights Agreement (x) from and
after December 31, 2003 or (y) if (and for so long as) eLoyalty has reasonably
requested information from such Permitted Transferee (by written notice to the
address therefor as provided by the applicable Investor) regarding such
Permitted Transferee, the Registrable Securities held by such Permitted
Transferee or the nature of the distribution of such Registrable Securities
proposed by such Permitted Transferee and such Permitted Transferee has not
promptly provided eLoyalty with such information. In further consideration of
the foregoing, the Investors shall (a) promptly notify eLoyalty of any change
in the address for providing notice to any assignee of the Assigned Rights, (b)
at eLoyalty’s request, distribute to the assignees of the Assigned Rights any
written notice delivered to the Investors by eLoyalty, and (c) use commercially
reasonable efforts to assist eLoyalty in obtaining from any assignee of the
Assigned Rights such further information regarding such assignee, the
Registrable Securities held by such assignee and the nature of the distribution
of such Registrable Securities proposed by such assignee as eLoyalty may
reasonably request in connection with any registration, qualification or
compliance described in the Investor Rights Agreement. Information provided
by any Investor with respect to its Permitted Transferees as contemplated
hereby shall constitute information provided for use in a registration
statement as contemplated by the Investor Rights Agreement.

2

 

     3.     Agreements by the Investors to Provide Indemnification. In
consideration of the waiver granted by eLoyalty pursuant to paragraph 2 of this
letter agreement, each Investor, severally and not jointly, hereby further
agrees as follows:

     (a)  Each Investor will, severally and not jointly, if Registrable
Securities held by any Permitted Transferee of such Investor are included in
the securities as to which registration, qualification or compliance is being
effected pursuant to Section 5 of the Investor Rights Agreement, indemnify
eLoyalty, each of its directors, officers and partners, each underwriter, if
any, of eLoyalty’s securities covered by such a registration statement, each
person who controls eLoyalty or such underwriter within the meaning of Section
15 of the Securities Act, and each Holder other than such Permitted Transferee,
each of its officers and directors and each person controlling such Holder
within the meaning of Section 15 of the Securities Act, against all claims,
losses, damages and liabilities (or actions in respect thereof) arising out of
or based on any untrue statement (or alleged untrue statement) of a material
fact contained in any such registration statement, prospectus, offering
circular or other document, or any omission (or alleged omission) to state
therein a material fact required to be stated therein or necessary to make the
statements therein not misleading, and will reimburse eLoyalty, such other
Holders, and such directors, officers, persons, partners, underwriters or
control persons for any legal or any other expenses reasonably incurred in
connection with investigating or defending any such claim, loss, damage,
liability or action, as such expenses are incurred, in each case to the extent,
but only to the extent, that such untrue statement (or alleged untrue
statement) or omission (or alleged omission) is made in such registration
statement, prospectus, offering circular or other document in reliance upon and
in conformity with written information furnished to eLoyalty by such Investor
and stated to be specifically for use therein; provided that in no event shall
any indemnity under this paragraph 3(a) with respect to a Permitted Transferee
exceed in the aggregate the net proceeds (after Selling Expenses) received by
such Permitted Transferee from the sale of securities included in such
registration statement, qualification or compliance being effected pursuant to
Section 5 of the Investor Rights Agreement.

     (b)  Each party entitled to indemnification under this paragraph 3 (the
“Indemnified Party”) shall give notice to the party required to provide
indemnification (the “Indemnifying Party”) promptly after such Indemnified
Party has actual knowledge of any claim as to which indemnity may be sought,
and shall permit the Indemnifying Party to assume the defense of any such claim
or any litigation resulting therefrom, provided that counsel for the
Indemnifying Party, who shall conduct the defense of such claim or litigation,
shall be approved by the Indemnified Party (whose approval shall not
unreasonably be withheld), and the Indemnified Party may participate in such
defense at such party’s expense; provided, however, that an Indemnified Party
(together with all other Indemnified Parties which may be represented without
conflict by one counsel) shall have the right to retain one separate counsel,
with the fees and expenses to be paid by the Indemnifying Party, if
representation of such Indemnified Party by the counsel retained by the
Indemnifying Party would be inappropriate due to actual or potential differing
interests between such Indemnified Party and any other party represented by
such counsel in such proceeding. The failure of any Indemnified Party to give
notice as provided herein shall relieve the Indemnifying Party of its
obligations under this paragraph 3 only to the extent that the failure to give
such notice is materially prejudicial to an Indemnifying Party’s ability to
defend such action. No Indemnifying Party, in the defense of any such claim or

3

 

litigation, shall, except with the consent of each Indemnified Party, consent
to entry of any judgment or enter into any settlement which does not include as
an unconditional term thereof the giving by the claimant or plaintiff to such
Indemnified Party of a release from all liability in respect to such claim or
litigation. The indemnity agreements contained in this paragraph 3 shall not
apply to amounts paid in settlement of any loss, claim, damage, liability or
action if such settlement is effected without the consent of the Indemnifying
Party, which consent shall not be unreasonably withheld.

     (c)  If the indemnification provided for in this paragraph 3 is held by a
court of competent jurisdiction to be unavailable to an Indemnified Party,
other than pursuant to its terms, with respect to any claim, loss, damage,
liability or action referred to therein, then the Indemnifying Party, in lieu
of indemnifying such Indemnified Party hereunder, shall contribute to the
amount paid or payable by such Indemnified Party as a result of such claim,
loss, damage, liability or action in such proportion as is appropriate to
reflect the relative fault of the Indemnifying Party on the one hand and the
Indemnified Party on the other in connection with the actions that resulted in
such claims, loss, damage, liability or action, as well as any other relevant
equitable considerations. The relative fault of the Indemnifying Party and of
the Indemnified Party shall be determined by reference to, among other things,
whether the untrue or alleged untrue statement of a material fact or the
omission to state a material fact related to information supplied by the
Indemnifying Party or by the Indemnified Party and the parties’ relative
intent, knowledge, access to information and opportunity to correct or prevent
such statement or omission. The parties agree that it would not be just and
equitable if contribution pursuant to this paragraph 3(c) were based solely
upon the number of entities from whom contribution was requested or by any
other method of allocation which does not take account of the equitable
considerations referred to above in this paragraph 3(c).

     (d)  The amount paid or payable by an Indemnified Party as a result of the
losses, claims, damages and liabilities referred to above in this paragraph 3
shall be deemed to include any legal or other expenses reasonably incurred by
such Indemnified Party in connection with investigating or defending any such
action or claim, subject to the provisions of paragraph 3 hereof.
Notwithstanding the provisions of this paragraph 3, no Investor shall be
required to contribute any amount or make any other payments under this letter
agreement with respect to a Permitted Transferee which in the aggregate exceed
the net proceeds (after Selling Expenses) received by such Permitted Transferee
from the sale of securities included in such registration statement,
qualification or compliance being effected pursuant to Section 5 of the
Investor Rights Agreement. No person guilty of fraudulent misrepresentation
(within the meaning of the Securities Act) shall be entitled to contribution
from any person who was not guilty of such fraudulent misrepresentation.

     4.     No Other Waiver or Amendment. Except as expressly set forth in
paragraph 2 of this letter agreement, nothing contained herein shall constitute
a waiver of, or amendment to, any of the provisions of the Investor Rights
Agreement.

4

 

     5.     Miscellaneous.

     (a)  Governing Law. This letter agreement shall be governed by and
construed under the laws of the State of Illinois without regard to choice of
laws or conflict of laws’ provisions thereof.

     (b)  Counterparts. This letter agreement may be executed in two or more
counterparts and signature pages may be delivered by facsimile, each of which
shall be deemed an original, but all of which together shall constitute one and
the same instrument.

     (c)  Severability. If one or more provisions of this letter agreement are
held to be unenforceable under applicable law, portions of such provisions, or
such provisions in their entirety, to the extent necessary, shall be severed
from this letter agreement, and the balance of this letter agreement shall be
enforceable in accordance with its terms.

     (d)  Amendment and Waiver. Any provision of this letter agreement may be
amended only with the written consent of eLoyalty and the Investors. In
addition, eLoyalty may waive performance of any obligation owing to it, as to
some or all of the Permitted Transferees, or agree to accept alternatives to
such performance, without obtaining the consent of the Investors.

     (e)  Delays or Omissions. No delay or omission to exercise any right,
power or remedy accruing to any party to this letter agreement, upon any breach
or default of any other party, shall impair any such right, power or remedy of
such non-breaching party nor shall it be construed to be a waiver of any such
breach or default, or an acquiescence therein, or of or in any similar breach
or default thereafter occurring; nor shall any waiver of any single breach or
default be deemed a waiver of any other breach or default theretofor or
thereafter occurring. Any waiver, permit, consent or approval of any kind or
character on the part of any party of any breach or default under this letter
agreement, or any waiver on the part of any party of any provisions or
conditions of this letter agreement, must be made in writing and shall be
effective only to the extent specifically set forth in such writing. All
remedies, either under this letter agreement, or by law or otherwise afforded
to any party or holder, shall be cumulative and not alternative.

     (f)  Titles and Subtitles. The titles and subtitles used in this letter
agreement are used for convenience only and are not to be considered in
construing or interpreting this letter agreement.

     (g)  Legal Fees. If any action at law or in equity (including arbitration)
is necessary to enforce or interpret the terms of this letter agreement, the
prevailing party shall be entitled to reasonable attorneys’ fees, costs and
necessary disbursements, including on appeal, in addition to any other relief
to which such party may be entitled.

5

 

     If the foregoing is consistent with your understanding, please indicate
you agreement in the space provided below and return a copy of this letter
agreement to eLoyalty.

	 	 	 
		eLOYALTY CORPORATION
	 
		By:	
			

		Name:	Timothy J. Cunningham

		Title:	Vice President & Chief Financial Officer

Agreed and accepted this

9th day of September, 2002:

	 	 	 
	TCV IV, L.P., a Delaware limited partnership
	By:	 	
Technology Crossover Management IV, L.L.C.
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Carla S. Newell
	 	 	
Title: Attorney in Fact
	 	 	 
	TCV IV STRATEGIC PARTNERS, L.P., a Delaware limited partnership
	By:	 	
Technology Crossover Management IV, L.L.C.
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Carla S. Newell
	 	 	
Title: Attorney in Fact
	 	 	 
	TCV III (GP), a Delaware general partnership
	By:	 	
Technology Crossover Management III, L.L.C.
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Carla S. Newell
	 	 	
Title: Attorney in Fact

6

 

	 	 	 
	TCV III, L.P., a Delaware limited partnership
	By:	 	
Technology Crossover Management III, L.L.C.
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Carla S. Newell
	 	 	
Title: Attorney in Fact
	 	 	 
	TCV III (Q), L.P., a Delaware limited partnership
	By:	 	
Technology Crossover Management III, L.L.C.
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Carla S. Newell
	 	 	
Title: Attorney in Fact
	 	 	 
	TCV III STRATEGIC PARTNERS, L.P., a Delaware limited partnership
	By:	 	
Technology Crossover Management III, L.L.C.
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Carla S. Newell
	 	 	
Title: Attorney in Fact
	 	 	 
	SUTTER HILL VENTURES, A California Limited Partnership
	By:	 	
Sutter Hill Ventures, LLC
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Tench Coxe
	 	 	
Title: Managing Director
	 	 	 
	SUTTER HILL ENTREPRENEURS FUND (AI), L.P., a California limited partnership
	By:	 	
Sutter Hill Ventures, LLC
	Its:	 	
General Partner
	 	 	 
	By:	 	
     
			

	 	 	
Name: Tench Coxe
	 	 	
Title: Managing Director

7

 

	 	 	 
	SUTTER HILL ENTREPRENEURS FUND (QP), L.P., a California limited partnership
	By:	
Sutter Hill Ventures, LLC
	Its:	
General Partner
	 	 	 
	By:	
	 
	 	 	
Name: Tench Coxe
	 	 	
Title: Managing Director
	 	 	 
	SUTTER HILL ASSOCIATES, L.P., a California limited partnership
	 	 	 
	 	 	
     
		
	
	By:	 	
Tench Coxe
	Its:	 	
General Partner

8<PAGE>
                                                                   EXHIBIT 10.5c

                 NINTH AMENDMENT TO FIFTH AMENDED AND RESTATED
                           LOAN AND SECURITY AGREEMENT

         THIS NINTH AMENDMENT TO FIFTH AMENDED AND RESTATED LOAN AND SECURITY
AGREEMENT (this "Ninth Amendment") is made as of July 9, 2002, by and among
FLEET CAPITAL CORPORATION, a Rhode Island corporation (the "Lender"), and D&K
HEALTHCARE RESOURCES, INC., a Delaware corporation ("D&K"), JARON, INC., a
Florida corporation ("Jaron"), JEWETT DRUG CO., a South Dakota corporation
("Jewett"), DIVERSIFIED HEALTHCARE, LLC, a Kentucky limited liability company
("DH"), and MEDICAL & VACCINE PRODUCTS, INC. d/b/a DEVICTORIA MEDICAL, a Puerto
Rico corporation ("MVP"; D&K, Jaron, Jewett, DH and MVP are sometimes
hereinafter referred to individually as "Borrower" and collectively as
"Borrowers").

                             Preliminary Statements

         A. Lender, D&K, Jaron, Jewett, DH and MVP are parties to that certain
Fifth Amended and Restated Loan and Security Agreement dated as of September 30,
2000, as amended by that certain First Amendment to Fifth Amended and Restated
Loan and Security Agreement, dated as of March 7, 2001, as amended by that
certain Second Amendment to Fifth Amended and Restated Loan and Security
Agreement, dated as of May 7, 2001, as amended by that certain Third Amendment
to the Fifth Amended and Restated Loan and Security Agreement, dated as of June
12, 2001, as amended by that certain Fourth Amendment to Fifth Amended and
Restated Loan and Security Agreement, dated as of June 15, 2001, as amended by
that certain Fifth Amendment to Fifth Amended and Restated Loan and Security
Agreement dated as of June 29, 2001, as amended by that certain Sixth Amendment
to Fifth Amended and Restated Loan and Security Agreement dated as of September
28, 2001, as amended by that certain Seventh Amendment to Fifth Amended and
Restated Loan and Security Agreement, dated as of November 20, 2001, as amended
by that certain Eighth Amendment to Fifth Amended and Restated Loan and Security
Agreement, dated as of January 14, 2002 (as amended, and as hereafter amended,
restated or renewed from time to time, the "Loan Agreement"). Capitalized terms
used herein and not otherwise defined shall have the meanings given to them in
the Loan Agreement.

         B. Borrowers and Lender have agreed to restructure and amend the Loans
and the Loan Agreement as set forth herein.

         NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties agree as follows:

         1. Amendments to Loan Agreement. The Loan Agreement and the Appendix to
the Loan Agreement are hereby amended as follows:

                  (a) Total Credit Facility. Effective July 9, 2002, the
         references to $150,000,000.00 on the cover page of the Loan Agreement
         and in the unnumbered paragraph following Section 1 are each hereby
         deleted and $200,000,000.00 is inserted therefor.

                  (b) Fee Letter. The definition of "Fee Letter" in Appendix A
         [RELATING TO GENERAL DEFINITIONS] is deleted and replaced with the
         following:

<PAGE>

                           Fee Letter - that certain fee letter from Borrowers
                  to Lender dated on or about the date of the Ninth Amendment.

                  (c) Total Credit Facility. Effective July 9, 2002, the
         definition of "Total Credit Facility" in Appendix A [RELATING TO
         GENERAL DEFINITIONS] is deleted and replaced with the following:

                           Total Credit Facility - $200,000,000.

         2. Conditions Precedent to Effectiveness of Agreement. This Ninth
Amendment shall not be effective unless and until each of the following
conditions shall have been satisfied in Lender's sole discretion:

                  (a) Opinion of Counsel. Lender shall have received an opinion
         of counsel to Borrowers, in form and substance satisfactory to Lender,
         pursuant to which Borrowers' counsel shall opine as to, among other
         things, (i) the good standing of Borrowers, (ii) Borrowers'
         authorizations of this Ninth Amendment, (iii) the execution and
         delivery of this Ninth Amendment, and (iv) the enforceability of the
         Loan Agreement as amended by this Ninth Amendment against Borrowers.

                  (b) Resolutions of the Board or Members. Lender shall have
         received a resolution from each of the board of directors or of the
         members of each Borrower authorizing the execution and delivery of this
         Ninth Amendment.

                  (c) Officer's Certificate. Borrowers shall have delivered to
         Lender an Officer's Certificate in form and content acceptable to
         Lender, pursuant to which the chief executive officer of each Borrower
         shall have certified certain documents, instruments, agreements and
         resolutions to Lender.

                  (d) Fee Letter. Lender shall have received the Fee Letter
         executed by Borrowers and all fees and expenses which are payable
         thereunder and under the Loan Agreement.

                  (e) Amended and Restated Participation Agreement. Lender shall
         have received a Third Amendment to Second Amended and Restated
         Participation Agreement, fully executed and delivered, in form and
         content acceptable to Lender, between and among Lender, U.S. Bank d/b/a
         Firstar Bank, N.A., Bank One, Kentucky, N.A., LaSalle Business Credit,
         Inc., PNC Business Credit, Inc., and Union Planters Bank, N.A.

         3. Representations and Warranties. Borrowers hereby represent and
warrant to Lender as follows:

                  (a) Recitals. The Recitals in this Ninth Amendment are true
         and correct in all respects.

                  (b) Incorporation of Representations. All representations and
         warranties of Borrowers in the Loan Agreement are incorporated herein
         in full by this reference and are true and correct as of the date
         hereof.

                  (c) Corporate Power; Authorization. Borrowers have the
         organizational power,

                                       2

<PAGE>

         and have been duly authorized by all requisite organizational action,
         to execute and deliver this Ninth Amendment and to perform the
         obligations hereunder and thereunder. This Ninth Amendment has been
         duly executed and delivered by Borrowers.

                  (d) Enforceability. This Ninth Amendment is the legal, valid
         and binding obligation of Borrowers, enforceable against Borrowers in
         accordance with its terms.

                  (e) No Violation. Borrowers' execution, delivery and
         performance of this Ninth Amendment does not and will not (i) violate
         any law, rule, regulation or court order to which Borrowers are
         subject; (ii) conflict with or result in a breach of any Borrower's
         Articles of Incorporation, Bylaws, Articles of Organization or
         Operating Agreement or any agreement or instrument to which any
         Borrower is party or by which it or its properties are bound, or (iii)
         result in the creation or imposition of any lien, security interest or
         encumbrance on any property of Borrowers, whether now owned or
         hereafter acquired, other than liens in favor of Lender.

                  (f) Obligations Absolute. The obligation of Borrowers to repay
         the Loans, together with all interest accrued thereon, is absolute and
         unconditional, and there exists no right of setoff or recoupment,
         counterclaim or defense of any nature whatsoever.

         4. No Claims. Borrowers acknowledge that there are no existing claims,
defenses (personal or otherwise) or rights of set-off or recoupment whatsoever
with respect to any of the Loan Documents. Borrowers agree that this Ninth
Amendment in no way acts as a release or relinquishment of any Liens in favor of
the Lender securing payment of the Obligations.

         5. Miscellaneous. Except as expressly set forth herein, there are no
agreements or understandings, written or oral, between any Borrower and Lender
relating to the Loan Agreement and the other Loan Documents that are not fully
and completely set forth herein or therein. Except to the extent specifically
waived or amended herein or in any of the documents, instruments, or agreements
delivered in connection herewith, all terms and provisions of the Loan Agreement
and the other Loan Documents are hereby ratified and reaffirmed and shall remain
in full force and effect in accordance with the respective terms thereof. This
Ninth Amendment may be executed in one or more counterparts, and by different
parties on different counterparts. All such counterparts shall be deemed to be
original documents and together shall constitute one and the same agreement. A
signature of a party delivered by facsimile or other electronic transmission
shall be deemed to be an original signature of such party.

                                       3

<PAGE>

         IN WITNESS WHEREOF, this Ninth Amendment has been executed and
delivered by the duly authorized representatives of the parties as of the date
first above written.

                            FLEET CAPITAL CORPORATION

                             By: /s/ EDWARD M. BARTKOWSKI
                                ------------------------------------------------
                                Edward M. Bartkowski, Senior Vice President

                            D & K HEALTHCARE RESOURCES, INC.

                            By:  /s/ THOMAS S. HILTON
                                 -----------------------------------------------
                            Name: Thomas S. Hilton
                                 -----------------------------------------------
                            Title: SR Vice President & CFO
                                 -----------------------------------------------

                            JARON, INC.

                            By:  /s/ THOMAS S. HILTON
                                 -----------------------------------------------
                            Name: Thomas S. Hilton
                                  ----------------------------------------------
                            Title: Vice President
                                  ----------------------------------------------

                           JEWETT DRUG CO.

                            By: /s/ THOMAS S. HILTON
                                ------------------------------------------------
                            Name: Thomas S. Hilton
                                 -----------------------------------------------
                            Title: Vice President
                                  ----------------------------------------------

                            DIVERSIFIED HEALTHCARE, LLC

                            By:  /s/ THOMAS S. HILTON
                                 -----------------------------------------------
                            Name: Thomas S. Hilton
                                 -----------------------------------------------
                            Title: Vice President
                                  ----------------------------------------------

                           MEDICAL & VACCINE PRODUCTS, INC. d/b/a
                           DEVICTORIA MEDICAL

                            By:  /s/ THOMAS S. HILTON
                                 -----------------------------------------------
                            Name: Thomas S. Hilton
                                 -----------------------------------------------
                            Title: Vice President
                                  ----------------------------------------------

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00043-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00043-of-00352.parquet"}]]