Document:

EX-10.4

 Exhibit 10.4 

Third Amended and Restated 2010 Equity and Performance Incentive Plan 

1. Purpose. The purpose of the Third Amended and Restated 2010 Equity and Performance Incentive Plan is to attract and retain
directors, officers, other employees and consultants of support.com, Inc., a Delaware corporation, and its Subsidiaries and to provide to such persons incentives and rewards for superior performance. The Plan amends and restates the Second Amended
and Restated 2010 Equity and Performance Incentive Plan effective upon stockholder approval on the Restatement Effective Date. 

2. Definitions. As used in this Plan, 

(a) “Appreciation Right” means a right granted pursuant to Section 5 or Section 9 of this Plan, and will include both
Tandem Appreciation Rights and Free-Standing Appreciation Rights. 
 (b) “Base Price” means the price to be used as the basis
for determining the Spread upon the exercise of a Free-Standing Appreciation Right and a Tandem Appreciation Right. 

(c) “Board” means the Board of Directors of the Company and, to the extent of any delegation by the Board to a committee (or
subcommittee thereof) pursuant to Section 14 of this Plan, such committee (or subcommittee). 
 (d) “Change of Control”
shall mean the occurrence of either of the following events: 
 (i) 

A change in the composition of the Board, as a result of which fewer than one-half of the incumbent directors are
directors who either: 
 (A) 
 Had been directors of the
Company twenty-four (24) months prior to such change; or 
 (B) 

Were elected, or nominated for election, to the Directors with the affirmative votes of at least a majority of the directors who had been directors of the
Company twenty-four (24) months prior to such change and who were still in office at the time of the election or nomination; or 
 (ii) 

Any “person” (as such term is used in sections 13(d) and 14(d) of the Exchange Act) who, by the acquisition or aggregation of securities, is or
becomes the beneficial owner, directly or indirectly, of securities of the Company representing fifty percent (50%) or more of the combined voting power of the Company’s then outstanding securities ordinarily (and apart from rights accruing
under special circumstances) having the right to vote at elections of directors (the “Base Capital Stock”); except that any change in the relative beneficial ownership of the Company’s securities by any person resulting solely from a
reduction in the aggregate number of outstanding shares of Base Capital Stock, and any decrease thereafter in such person’s ownership of securities, shall be disregarded until such person increases in any manner, directly or indirectly, such
person’s beneficial ownership of any securities of the Company. For purposes of this Subsection (ii), the term “person” shall not include an employee benefit plan maintained by the Company. 

(e) “Code” means the Internal Revenue Code of 1986, as amended from time to time. 

(f) “Common Stock” means the Common Stock, par value $0.0001 per share, of the Company or any security into which such Common
Stock may be changed by reason of any transaction or event of the type referred to in Section 12 of this Plan. 

(g) “Company” means support.com Inc., a Delaware corporation, and its successors. 

(h) “Date of Grant” means the date specified by the Board on which a grant of Option Rights, Appreciation Rights, Performance
Shares, Performance Units or other awards contemplated by Section 10 of this Plan, or a grant or sale of Restricted Stock, Restricted Stock Units, or other awards contemplated by Section 10 of this Plan, will become effective (which date
will not be earlier than the date on which the Board takes action with respect thereto). 
 (i) “Director” means a member of
the Board of Directors of the Company. 
 (j) “Evidence of Award” means an agreement, certificate, resolution or other type
or form of writing or other evidence approved by the Board that sets forth the terms and conditions of the awards granted. An Evidence of Award may be in an electronic medium, may be limited to notation on the books and records of the Company and,
unless otherwise determined by the Board, need not be signed by a representative of the Company or a Participant. 
 (k) “Exchange
Act” means the Securities Exchange Act of 1934, as amended, and the rules and regulations thereunder, as such law, rules and regulations may be amended from time to time. 

(l) “Free-Standing Appreciation Right” means an Appreciation Right granted pursuant to Section 5 or Section 9 of this
Plan that is not granted in tandem with an Option Right. 
 (m) “Incentive Stock Options” means Option Rights that are
intended to qualify as “incentive stock options” under Section 422 of the Code or any successor provision. 

(n) “Management Objectives” means the measurable performance objective or objectives established pursuant to this Plan for
Participants who have received grants of Performance Shares or Performance Units or, when so determined by the Board, Option Rights, Appreciation Rights, Restricted Stock, Restricted Stock Units, dividend credits or other awards pursuant to this
Plan. Management Objectives may be described, without limitation, in terms of Company-wide objectives or objectives that are related to the performance of the individual Participant or of the Subsidiary, division, department, region or function
within the Company or Subsidiary in which the Participant is employed. The Management Objectives may be made relative to the performance of one or more other companies or subsidiaries, divisions, departments, regions or functions within such other
companies, and may be made relative to an index or one or more of the performance objectives themselves. 
 If the Board determines that a
change in the business, operations, corporate structure or capital structure of the Company, or the manner in which it conducts its business, or other events or circumstances render the Management Objectives unsuitable, the Board may in its
discretion modify such Management Objectives or the related level or levels of achievement, in whole or in part, as the Board deems appropriate and equitable 

(o) “Market Value per Share” means as of any particular date the closing sale price of a share of Common Stock during
regular trading as reported on The NASDAQ Stock Market or, if not listed on such exchange, on any other national securities exchange on which the Common Stock is listed; for the avoidance of doubt, this excludes pricing from “after-hours”
trading, or any similar period of outside of regular stock market hours when the full stock market is open. If the Common Stock is not traded as of any given date, the Market Value per Share means the closing price for a share of Common Stock on the
principal exchange on which the Common Stock is traded for the immediately preceding date on which the Common Stock is traded. If there is no regular public trading market for the Common Stock, the Market Value per Share shall be the fair market
value of a share of Common Stock as determined in good faith by the Board. The Board is authorized to adopt another fair market value pricing method, provided such method is stated in the Evidence of Award, and is in compliance with the fair market
value pricing rules set forth in Section 409A of the Code. 

  
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 (p) “Non-Employee Director” means a
person who is a “Non-Employee Director” of the Company within the meaning of Rule 16b-3 of the Securities and Exchange Commission promulgated under the
Exchange Act. 
 (q) “Optionee” means the optionee named in an Evidence of Award evidencing an outstanding Option Right. 

(r) “Option Price” means the purchase price payable on exercise of an Option Right. 

(s) “Option Right” means the right to purchase Common Stock upon exercise of an option granted pursuant to Section 4 or
Section 9 of this Plan. 
 (t) “Participant” means a person who is selected by the Board to receive benefits under this
Plan and who is at the time an officer, other key employee or a consultant of the Company or any one or more of its Subsidiaries, or who has agreed to commence serving in any of such capacities within 90 days of the Date of Grant, and will also
include each non-employee Director who receives Common Stock or an award of Option Rights, Appreciation Rights, Restricted Stock, Restricted Stock Units or other awards under this Plan. The term
“Participant” shall also include any person who provides services to the Company or a Subsidiary that are substantially equivalent to those typically provided by an employee. 

(u) “Performance Period” means, in respect of a Performance Share or Performance Unit, a period of time established pursuant to
Section 8 of this Plan within which the Management Objectives relating to such Performance Share or Performance Unit are to be achieved. 

(v) “Performance Share” means a bookkeeping entry that records the equivalent of one Common Share awarded pursuant to
Section 8 of this Plan. 
 (w) “Performance Unit” means a bookkeeping entry awarded pursuant to Section 8 of this
Plan that records a unit equivalent to $1.00 or such other value as is determined by the Board. 
 (x) “Plan” means this
Support.com, Inc. Third Amended and Restated 2010 Equity and Performance Incentive Plan, as may be amended from time to time. 

(y) “Restatement Effective Date” means [June 5, 2020]. 

(z) “Restricted Stock” means Common Stock granted or sold pursuant to Section 6 or Section 9 of this Plan as to which
neither the substantial risk of forfeiture nor the prohibition on transfers has expired. 
 (aa) “Restriction Period” means
the period of time during which Restricted Stock Units are subject to restrictions, as provided in Section 7 or Section 9 of this Plan. 

(bb) “Restricted Stock Unit” means an award made pursuant to Section 7 or Section 9 of this Plan of the right to
receive Common Stock or cash at the end of a specified period. 
 (cc) “Spread” means the excess of the Market Value per
Share on the date when an Appreciation Right is exercised, or on the date when Option Rights are surrendered in payment of the Option Price of other Option Rights, over the Option Price or Base Price provided for in the related Option Right or
Free-Standing Appreciation Right, respectively. 
 (dd) “Subsidiary” means a corporation, company or other entity
(i) more than 50 percent of whose outstanding shares or securities (representing the right to vote for the election of directors or other managing authority) are, or (ii) which does not have outstanding shares or securities (as may be
the case in a partnership, joint venture or unincorporated association), but more than 50 percent of whose ownership interest representing the right generally to make decisions for such other entity is, now or hereafter, owned or controlled,
directly or indirectly, by the Company except that for purposes of determining whether any person may be a Participant for purposes of any grant of Incentive Stock Options, “Subsidiary” means any corporation in which at the time the
Company owns or controls, directly or indirectly, more than 50 percent of the total combined voting power represented by all classes of stock issued by such corporation. 

(ee) “Tandem Appreciation Right” means an Appreciation Right granted pursuant to Section 5 or Section 9 of this Plan
that is granted in tandem with an Option Right. 
 3. Shares Available Under the Plan. 

(a) Maximum Shares Available Under Plan. 

(i) 
 Subject to adjustment as provided in Section 12 of
this Plan, the number of shares of Common Stock that may be issued or transferred (A) upon the exercise of Option Rights or Appreciation Rights, (B) in payment of Restricted Stock and released from substantial risks of forfeiture thereof,
(C) in payment of Restricted Stock Units, (D) in payment of Performance Shares or Performance Units that have been earned, (E) as awards to Non-Employee Directors, (F) as awards
contemplated by Section 10 of this Plan, or (G) in payment of dividend equivalents paid with respect to awards made under the Plan, will not exceed in the aggregate eight million two hundred fifty thousand (8,250,000) shares of Common
Stock plus the number of shares relating to prior awards under the 2000 Omnibus Equity Incentive Plan that expire or are forfeited or cancelled after May 19, 2010, plus the increase in the number of shares available for grant resulting from the
equitable adjustment for the extraordinary dividend paid on December 26, 2019 (1,655,553 shares), plus an additional two million (2,000,000) shares subject to and effective upon stockholder approval of this amendment and restatement on the
Restatement Effective Date. Each share of Common Stock issued pursuant to an award of Option Rights or Appreciation Rights shall reduce the aggregate Plan limit by one share. Commencing June 1, 2013, each share of Common Stock issued pursuant
to an award other than Option Rights or Appreciation Rights shall reduce the aggregate Plan limit by 1.6 shares (and if such shares are credited back to the aggregate plan limit pursuant to Section 3(a)(ii) below, shall be credited
based on the same ratio). For the avoidance of doubt, such amounts do not include shares used in payment of the exercise price or shares used to satisfy tax withholding. Such Common Stock may be shares of original issuance or treasury shares or a
combination of the foregoing. 
 (ii) 
 Shares of Common Stock
covered by an award granted under the Plan shall not be counted as used unless and until they are actually issued and delivered to a Participant and, therefore, the total number of shares of Common Stock available under the Plan as of a given date
shall not be reduced by any Common Stock relating to prior awards that have expired or have been forfeited or cancelled, and upon payment in cash of the benefit provided by any award granted under the Plan, any shares of Common Stock that are
covered by that award will be available for issue or transfer hereunder. Notwithstanding anything to the contrary contained herein: (A) if shares of Common Stock are tendered or otherwise used in payment of the Option Price of an Option Right,
the total number of shares of Common Stock covered by the Option Right being exercised shall count against the aggregate plan limit described above; (B) shares of Common Stock withheld by the Company to satisfy the tax withholding obligation
shall count against the aggregate plan limit described above; and (C) the number of shares of Common Stock covered by an Appreciation Right, to the extent that it is exercised and settled in Common Stock, and whether or not the shares of Common
Stock are actually issued to the Participant upon exercise of the Appreciation Right, shall be considered issued or transferred pursuant to the Plan. In the event that the Company repurchases Common Stock with Option Right proceeds, those shares of
Common Stock will not be added to the aggregate plan limit described above. If, under this Plan, a Participant has elected to give up the right to receive compensation in exchange for Common Stock based on fair market value, such shares of Common
Stock will not count against the aggregate plan limit described above. 

  
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 (b) Incentive Stock Option Limit. Notwithstanding anything in this
Section 3, or elsewhere in this Plan, to the contrary, and subject to adjustment as provided in Section 12 of this Plan, the aggregate number of shares of Common Stock actually issued or transferred by the Company upon the exercise of
Incentive Stock Options will not exceed 1,934,600 shares of Common Stock (as equitably adjusted for the extraordinary dividend paid on December 26, 2019). 

(c) Limit on Non-Employee Director Compensation. The amount of cash plus the grant date
fair value of all awards (as determined in accordance with Financial Accounting Standards Board Accounting Standards Codification Topic 718, or any successor thereto) granted under the Plan to any Non-Employee
Director as compensation for services as a Non-Employee Director during any twelve (12)-month period may not exceed $500,000. 

4. Option Rights. The Board may, from time to time and upon such terms and conditions as it may determine, authorize the granting
to Participants of options to purchase Common Stock. Each such grant may utilize any or all of the authorizations, and will be subject to all of the requirements contained in the following provisions: 

(a) Each grant will specify the number of shares of Common Stock to which it pertains subject to the limitations set forth in
Section 3 of this Plan. 
 (b) Each grant will specify an Option Price per share, which may not be less than the Market
Value per Share on the Date of Grant. 
 (c) Each grant will specify whether the Option Price will be payable (i) in cash or by
check acceptable to the Company or by wire transfer of immediately available funds, (ii) by the actual or constructive transfer to the Company of Common Stock owned by the Optionee (or other consideration authorized pursuant to
Section 4(d)) having a value at the time of exercise equal to the total Option Price, (iii) by delivery (through a process approved by the Board) of an irrevocable direction to a securities broker to sell Common Stock and to deliver all or
part of the sale proceeds to the Company in payment; (iv) by a combination of such methods of payment, or (v) by such other methods as may be approved by the Board. 

(d) To the extent permitted by law, any grant may provide for deferred payment of the Option Price from the proceeds of sale through a
bank or broker on a date satisfactory to the Company of some or all of the shares to which such exercise relates. 
 (e) Successive
grants may be made to the same Participant whether or not any Option Rights previously granted to such Participant remain unexercised. 

(f) Each grant will specify the period or periods of continuous service by the Optionee with the Company or any Subsidiary that is
necessary before the Option Rights or installments thereof will become exercisable. A grant of Option Rights may provide for the earlier exercise of such Option Rights in the event of the retirement, death or disability of a Participant, or a Change
of Control. 
 (g) Any grant of Option Rights may specify Management Objectives that must be achieved as a condition to the exercise of
such rights. 
 (h) Option Rights granted under this Plan may be (i) options, including, without limitation, Incentive Stock
Options, that are intended to qualify under particular provisions of the Code, (ii) options that are not intended so to qualify, or (iii) combinations of the foregoing. Incentive Stock Options may only be granted to Participants who meet
the definition of “employees” under Section 3401(c) of the Code. 
 (i) No grant of Option Rights may be accompanied by
a tandem award of dividend equivalents or provide for dividends, dividend equivalents or other distributions to be paid on such Option Rights. 

(j) The exercise of an Option Right will result in the cancellation on a share- for-share basis
of any Tandem Appreciation Right authorized under Section 5 of this Plan. 
 (k) No Option Right will be exercisable more than ten
(10) years from the Date of Grant. 
 (l) The Board reserves the discretion at or after the Date of Grant to provide for
(i) the availability of a loan at exercise and (ii) the right to tender in satisfaction of the Option Price nonforfeitable, unrestricted shares of Common Stock, which are already owned by the Optionee and have a value at the time of
exercise that is equal to the Option Price. 
 (m) Each grant of Option Rights will be evidenced by an Evidence of Award. Each Evidence
of Award shall be subject to the Plan and shall contain such terms and provisions as the Board may approve. 
 5. Appreciation
Rights. 
 (a) The Board may, from time to time and upon such terms and conditions as it may determine, authorize the granting
(i) to any Optionee, of Tandem Appreciation Rights in respect of Option Rights granted hereunder, and (ii) to any Participant, of Free-Standing Appreciation Rights. A Tandem Appreciation Right will be a right of the Optionee, exercisable
by surrender of the related Option Right, to receive from the Company an amount determined by the Board, which will be expressed as a percentage of the Spread (not exceeding 100 percent) at the time of exercise. Tandem Appreciation Rights may be
granted at any time prior to the exercise or termination of the related Option Rights;provided, however, that a Tandem Appreciation Right awarded in relation to an Incentive Stock Option must be granted concurrently with such Incentive
Stock Option. A Free-Standing Appreciation Right will be a right of the Participant to receive from the Company an amount determined by the Board, which will be expressed as a percentage of the Spread (not exceeding 100 percent) at the time of
exercise. 
 (b) Each grant of Appreciation Rights may utilize any or all of the authorizations, and will be subject to all of the
requirements, contained in the following provisions: 
 (i) 

Any grant may specify that the amount payable on exercise of an Appreciation Right may be paid by the Company in cash, in Common Stock or in any combination
thereof and may either grant to the Participant or retain in the Board the right to elect among those alternatives. 
 (ii) 

Any grant may specify that the amount payable on exercise of an Appreciation Right may not exceed a maximum specified by the Board at the Date of Grant. 

(iii) 
 Any grant may specify waiting periods before exercise and
permissible exercise dates or periods. 

  
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 (iv) 
 Any
grant may specify that such Appreciation Right may be exercised only in the event of, or earlier in the event of, the retirement, death or disability of a Participant, or a Change of Control. 

(v) 
 No grant of Appreciation Rights may be accompanied by a
tandem award of dividend equivalents or provide for dividends, dividend equivalents or other distributions to be paid on such Appreciation Rights. 
 (vi)

 Any grant of Appreciation Rights may specify Management Objectives that must be achieved as a condition of the exercise of such Appreciation Rights. 

(vii) 
 Each grant of Appreciation Rights will be evidenced by an
Evidence of Award, which Evidence of Award will describe such Appreciation Rights, identify the related Option Rights (if applicable), and contain such other terms and provisions, consistent with this Plan, as the Board may approve. 

(c) Any grant of Tandem Appreciation Rights will provide that such Tandem Appreciation Rights may be exercised only at a time when the
related Option Right is also exercisable and at a time when the Spread is positive, and by surrender of the related Option Right for cancellation. Successive grants of Tandem Appreciation Rights may be made to the same Participant regardless of
whether any Tandem Appreciation Rights previously granted to the Participant remain unexercised. 
 (d) Regarding Free-Standing
Appreciation Rights only: 
 (i) 
 Each grant will specify in
respect of each Free-Standing Appreciation Right a Base Price, which will be equal to or greater than the Market Value per Share on the Date of Grant; 

(ii) 
 Successive grants of Free-Standing Appreciation Rights may
be made to the same Participant regardless of whether any Free-Standing Appreciation Rights previously granted to the Participant remain unexercised; and 

(iii) 
 No Free-Standing Appreciation Right granted under this
Plan may be exercised more than 10 years from the Date of Grant. 
 6. Restricted Stock. The Board may, from time to time and
upon such terms and conditions as it may determine, also authorize the grant or sale of Restricted Stock to Participants. Each such grant or sale may utilize any or all of the authorizations, and will be subject to all of the requirements, contained
in the following provisions: 
 (a) Each such grant or sale will constitute an immediate transfer of the ownership of Common Stock to
the Participant in consideration of the performance of services, entitling such Participant to voting, dividend and other ownership rights, but subject to the substantial risk of forfeiture and restrictions on transfer hereinafter referred to. 

(b) Each such grant or sale may be made without additional consideration or in consideration of a payment by such Participant that is
less than the Market Value per Share at the Date of Grant. 
 (c) Each such grant or sale will provide that the Restricted Stock
covered by such grant or sale that vests upon the passage of time will be subject to a “substantial risk of forfeiture” within the meaning of Section 83 of the Code for a period to be determined by the Board at the Date of Grant or
upon achievement of Management Objectives referred to in subparagraph (e) below. 
 (d) Each such grant or sale will provide that
during or after the period for which such substantial risk of forfeiture is to continue, the transferability of the Restricted Stock will be prohibited or restricted in the manner and to the extent prescribed by the Board at the Date of Grant (which
restrictions may include, without limitation, rights of repurchase or first refusal in the Company or provisions subjecting the Restricted Stock to a continuing substantial risk of forfeiture in the hands of any transferee). 

(e) Any grant of Restricted Stock may specify Management Objectives that, if achieved, will result in termination or early termination of
the restrictions applicable to such Restricted Stock Each grant may specify in respect of such Management Objectives a minimum acceptable level of achievement and may set forth a formula for determining the number of shares of Restricted Stock on
which restrictions will terminate if performance is at or above the minimum or threshold level or levels, or is at or above the target level or levels, but falls short of maximum achievement of the specified Management Objectives. 

(f) Notwithstanding anything to the contrary contained in this Plan, any grant or sale of Restricted Stock may provide for the
earlier termination of restrictions on such Restricted Stock in the event of the retirement, death or disability of a Participant, or a Change of Control. 

(g) Any such grant or sale of Restricted Stock shall require that all dividends or other distributions paid thereon during the period
of such restrictions be automatically deferred and reinvested in additional shares of Restricted Stock, which shall be subject to the same restrictions and risk of forfeiture as the underlying award. 

(h) Each grant or sale of Restricted Stock will be evidenced by an Evidence of Award and will contain such terms and provisions,
consistent with this Plan, as the Board may approve. Unless otherwise directed by the Board, (i) all certificates representing shares of Restricted Stock will be held in custody by the Company until all restrictions thereon will have lapsed,
together with a stock power or powers executed by the Participant in whose name such certificates are registered, endorsed in blank and covering such Shares, or (ii) all shares of Restricted Stock will be held at the Company’s transfer
agent in book entry form with appropriate restrictions relating to the transfer of such shares of Restricted Stock. 
 7. Restricted
Stock Units. The Board may, from time to time and upon such terms and conditions as it may determine, also authorize the granting or sale of Restricted Stock Units to Participants. Each such grant or sale may utilize any or all of the
authorizations, and will be subject to all of the requirements contained in the following provisions: 
 (a) Each such grant or sale
will constitute the agreement by the Company to deliver Common Stock or cash to the Participant in the future in consideration of the performance of services, but subject to the fulfillment of such conditions (which may include the achievement of
Management Objectives) during the Restriction Period as the Board may specify. Each grant may specify in respect of such Management Objectives a minimum acceptable level of achievement and may set forth a formula for determining the number of
Restricted Stock Units on which restrictions will terminate if performance is at or above the minimum or threshold level or levels, or is at or above the target level or levels, but falls short of maximum achievement of the specified Management
Objectives. 

  
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 (b) Each such grant or sale may be made without additional consideration or in
consideration of a payment by such Participant that is less than the Market Value per Share at the Date of Grant. 

(c) Notwithstanding anything to the contrary contained in this Plan, any grant or sale of Restricted Stock Units may provide for the
earlier lapse or modification of the Restriction Period in the event of the retirement, death or disability of a Participant, or a Change of Control. 

(d) During the Restriction Period, the Participant will have no right to transfer any rights under his or her award and will have no
rights of ownership in the shares of Common Stock covered by such Restricted Stock Units and will have no right to vote them, but the Board may authorize the payment of dividend equivalents on a deferred basis, either in cash or in additional shares
of Common Stock; provided, however, that any such dividend equivalents with respect to the number of shares of Common Stock covered by Restricted Stock Units shall be subject to the same conditions and restrictions (including without limitation any
forfeiture conditions) as the Restricted Stock Units with respect to which such dividend equivalents attach. The value of dividend equivalents payable or distributable with respect to any unvested Restricted Stock Units that do not vest shall be
forfeited. 
 (e) Each grant or sale of Restricted Stock Units will specify the time and manner of settlement of the Restricted Stock
Units that have been earned. Settlement of vested Restricted Stock Units may be made in the form of (i) cash, (ii) shares of Common Stock or (iii) any combination of both, as determined by the Board. . Restricted Stock Units may be settled
when all vesting conditions applicable to the Restricted Stock Units have been satisfied or have lapsed, or settlement may be deferred to any later date, subject to compliance with Section 409A of the Code and the terms of the Evidence of
Award. 
 (f) Each grant or sale of Restricted Stock Units will be evidenced by an Evidence of Award and will contain such terms and
provisions, consistent with this Plan, as the Board may approve. 
 8. Performance Shares and Performance Units. The Board may,
from time to time and upon such terms and conditions as it may determine, also authorize the granting of Performance Shares and Performance Units that will become payable to a Participant upon achievement of specified Management Objectives during
the Performance Period. Each such grant may utilize any or all of the authorizations, and will be subject to all of the requirements, contained in the following provisions: 

(a) Each grant will specify the number of Performance Shares or Performance Units to which it pertains, which number may be subject to
adjustment to reflect changes in compensation or other factors. 
 (b) The Performance Period with respect to each Performance Share or
Performance Unit will be such period of time (not less than one year), commencing with the Date of Grant as will be determined by the Board at the time of grant which may be subject to earlier lapse or other modification in the event of
the retirement, death or disability of a Participant, or a Change of Control. 
 (c) Any grant of Performance Shares or Performance
Units will specify Management Objectives which, if achieved, will result in payment or early payment of the award, and each grant may specify in respect of such Management Objectives a minimum acceptable level of achievement and may set forth a
formula for determining the number of Performance Shares or Performance Units that will be earned if performance is at or above the minimum or threshold level or levels, or is at or above the target level or levels, but falls short of maximum
achievement of the specified Management Objectives. The grant of Performance Shares or Performance Units will specify that, before the Performance Shares or Performance Units will be earned and paid, the Board must certify that the Management
Objectives have been satisfied. 
 (d) Each grant will specify the time and manner of payment of Performance Shares or Performance
Units that have been earned. Any grant may specify that the amount payable with respect thereto may be paid by the Company in cash, in Common Stock or in any combination thereof and may either grant to the Participant or retain in the Board the
right to elect among those alternatives. 
 (e) Any grant of Performance Shares or Performance Units may specify that the amount
payable or the number of shares of Common Stock issued with respect thereto may not exceed maximums specified by the Board at the Date of Grant. 

(f) The Board may provide for the payment of dividend equivalents to the holder of Performance Shares either in cash or in additional
shares of Common Stock subject in all cases to payment on a contingent basis based on the Participant’s earning of the Performance Shares with respect to which such dividend equivalents attach. 

(g) Each grant of Performance Shares or Performance Units will be evidenced by an Evidence of Award and will contain such other terms and
provisions, consistent with this Plan, as the Board may approve. 
 9. Awards to
Non-Employee Directors. The Board may, from time to time and upon such terms and conditions as it may determine, authorize the granting to Non-Employee Directors of
Option Rights, Appreciation Rights or other awards contemplated by Section 10 of this Plan and may also authorize the grant or sale of Common Stock, Restricted Stock or Restricted Stock Units to
Non-Employee Directors. Each grant of an award to a Non-Employee Director will be upon such terms and conditions as approved by the Board, will not be required to be
subject to any minimum vesting period, and will be evidenced by an Evidence of Award in such form as will be approved by the Board. Each grant will specify in the case of an Option Right, an Option Price per share, and in the case of a Free-Standing
Appreciation Right, a Base Price per share, which will not be less than the Market Value per Share on the Date of Grant. Each Option Right and Free-Standing Appreciation Right granted under the Plan to a
Non-Employee Director will expire not more than 10 years from the Date of Grant and will be subject to earlier termination as hereinafter provided. If a Non-Employee
Director subsequently becomes an employee of the Company or a Subsidiary while remaining a member of the Board, any award held under this Plan by such individual at the time of such commencement of employment will not be affected thereby. Non-Employee Directors, pursuant to this Section 9, may be awarded, or may be permitted to elect to receive, pursuant to procedures established by the Board, all or any portion of their annual retainer, meeting
fees or other fees in Common Stock, Restricted Stock, Restricted Stock Units or other awards under the Plan in lieu of cash. Notwithstanding any provision of this Section 9 to the contrary, the provisions of this Section 9 are subject in
all respects to the limitations of Section 3(c). 
 10. Other Awards. 

(a) The Board may, subject to limitations under applicable law, grant to any Participant such other awards that may be denominated or
payable in, valued in whole or in part by reference to, or otherwise based on, or related to, shares of Common Stock or factors that may influence the value of such shares, including, without limitation, convertible or exchangeable debt securities,
other rights convertible or exchangeable into Common Stock, purchase rights for Common Stock, awards with value and payment contingent upon performance of the Company or specified Subsidiaries, affiliates or other business units thereof or any other
factors designated by the Board, and awards valued by reference to the book value of shares of Common Stock or the value of securities of, or the performance of specified Subsidiaries or affiliates or other business units of the Company. The Board
shall determine the terms and conditions of such awards. Shares of Common Stock delivered pursuant to an award in the nature of a purchase right granted under this Section 10 shall be purchased for such consideration, paid for at such time, by
such methods, and in such forms, including, without limitation, cash, shares of Common Stock, other awards, notes or other property, as the Board shall determine. 

(b) Cash awards, as an element of or supplement to any other award granted under this Plan, may also be granted pursuant to this
Section 10 of this Plan. 

  
 C-5 

 (c) The Board may grant Common Stock as a bonus, or may grant other awards in lieu of
obligations of the Company or a Subsidiary to pay cash or deliver other property under this Plan or under other plans or compensatory arrangements, subject to such terms as shall be determined by the Board in a manner that complies with
Section 409A of the Code. 
 (d) Share-based awards pursuant to this Section 10 are not required to be subject to any minimum
vesting period. 
 11. Transferability. 

(a) Except as otherwise determined by the Board, no Option Right, Appreciation Right or other derivative security granted under the Plan
shall be transferable by the Participant except by will or the laws of descent and distribution, and in no event shall any such award granted under this Plan be transferred for value. Except as otherwise determined by the Board, Option Rights and
Appreciation Rights will be exercisable during the Participant’s lifetime only by him or her or, in the event of the Participant’s legal incapacity to do so, by his or her guardian or legal representative acting on behalf of the
Participant in a fiduciary capacity under state law and/or court supervision. 
 (b) The Board may specify at the Date of Grant
that part or all of the shares of Common Stock that are (i) to be issued or transferred by the Company upon the exercise of Option Rights or Appreciation Rights, upon the termination of the Restriction Period applicable to Restricted Stock
Units or upon payment under any grant of Performance Shares or Performance Units or (ii) no longer subject to the substantial risk of forfeiture and restrictions on transfer referred to in Section 6 of this Plan, will be subject to further
restrictions on transfer. 
 12. Adjustments. The Board shall make or provide for such adjustments (including acceleration) in
the numbers of shares of Common Stock covered by outstanding Option Rights, Appreciation Rights, Restricted Stock Units, Performance Shares and Performance Units granted hereunder and, if applicable, in the number of shares of Common Stock covered
by other awards granted pursuant to Section 10 hereof, in the Option Price and Base Price provided in outstanding Appreciation Rights, and in the kind of shares covered thereby, as the Board, in its sole discretion, exercised in good faith, may
determine is equitably required to prevent dilution or enlargement of the rights of Participants or Optionees that otherwise would result from (a) any stock dividend, stock split, combination of shares, recapitalization or other change in the
capital structure of the Company, (b) any merger, consolidation, spin-off, split- off, spin-out, split-up, reorganization,
partial or complete liquidation or other distribution of assets, issuance of rights or warrants to purchase securities, or (c) anyother corporate transaction or event having an effect similar to any of the foregoing. Moreover, in the event of
any such transaction or event or in the event of a Change of Control, the Board, in its discretion, may provide in substitution for any or all outstanding awards under this Plan such alternative consideration (including cash), if any, as it, in good
faith, may determine to be equitable in the circumstances and may require in connection therewith the surrender of all awards so replaced in a manner that complies with Section 409A of the Code. In addition, for each Option Right or
Appreciation Right with an Option Price or Base Price greater than the consideration offered in connection with any such transaction or event or Change of Control, the Board may in its sole discretion elect to cancel such Option Right or
Appreciation Right without any payment to the person holding such Option Right or Appreciation Right. The Board shall also make or provide for such adjustments in the numbers of shares of Common Stock specified in Section 3 of this Plan as the
Board in its sole discretion, exercised in good faith, may determine is appropriate to reflect any transaction or event described in this Section 12; provided, however, that any adjustment or acceleration to an Option Right
intended to qualify as an Incentive Stock Option, which will fail to so qualify as such after the adjustment or acceleration, will be a non-qualified Option Right. 

13. Administration of the Plan. 

(a) This Plan will be administered by the Board, which may from time to time delegate all or any part of its authority under this Plan to
the Compensation Committee of the Board (or a subcommittee thereof), as constituted from time to time. To the extent of any such delegation, references in this Plan to the Board will be deemed to be references to such committee or subcommittee. A
majority of the committee (or subcommittee) will constitute a quorum, and the action of the members of the committee (or subcommittee) present at any meeting at which a quorum is present, or acts unanimously approved in writing, will be the acts of
the committee (or subcommittee). 
 (b) The interpretation and construction by the Board of any provision of this Plan or of any
agreement, notification or document evidencing the grant of Option Rights, Appreciation Rights, Restricted Stock, Restricted Stock Units, Performance Shares, Performance Units or other awards pursuant to Section 10 of this Plan and any
determination by the Board pursuant to any provision of this Plan or of any such agreement, notification or document will be final and conclusive. No member of the Board will be liable for any such action or determination made in good faith. 

(c) The Board or, to the extent of any delegation as provided in Section 13(a), the committee, may delegate to one or more of its
members or to one or more officers of the Company, or to one or more agents or advisors, such administrative duties or powers as it may deem advisable, and the Board, the committee, or any person to whom duties or powers have been delegated as
aforesaid, may employ one or more persons to render advice with respect to any responsibility the Board, the committee or such person may have under the Plan. The Board or the committee may, by resolution, authorize one or more officers of the
Company to do one or both of the following on the same basis as the Board or the committee: (i) designate employees to be recipients of awards under this Plan; (ii) determine the size of any such awards; provided, however,
that (A) the Board or the committee shall not delegate such responsibilities to any such officer for awards granted to an employee who is an officer, Director, or more than 10% beneficial owner of any class of the Company’s equity
securities that is registered pursuant to Section 12 of the Exchange Act, as determined by the Board in accordance with Section 16 of the Exchange Act; (B) the resolution providing for such authorization sets forth the total number of
shares of Common Stock such officer(s) may grant; and (iii) the officer(s) shall report periodically to the Board or the committee, as the case may be, regarding the nature and scope of the awards granted pursuant to the authority delegated.

 14. Cancellation Provisions. Any Evidence of Award may provide for the cancellation, modification or termination of an award
upon such terms and conditions as may be determined from time to time by the Board. 
 15. Non U.S. Participants. In order to
facilitate the making of any grant or combination of grants under this Plan, the Board may provide for such special terms for awards to Participants who are foreign nationals or who are employed by the Company or any Subsidiary outside of the United
States of America or who provide services to the Company under an agreement with a foreign nation or agency, as the Board may consider necessary or appropriate to accommodate differences in local law, tax policy or custom. Moreover, the Board may
approve such supplements to or amendments, restatements or alternative versions of this Plan (including without limitation, sub-plans) as it may consider necessary or appropriate for such purposes, without
thereby affecting the terms of this Plan as in effect for any other purpose, and the Secretary or other appropriate officer of the Company may certify any such document as having been approved and adopted in the same manner as this Plan. No such
special terms, supplements, amendments or restatements, however, will include any provisions that are inconsistent with the terms of this Plan as then in effect unless this Plan could have been amended to eliminate such inconsistency without further
approval by the stockholders of the Company. 
 16. Withholding Taxes. To the extent that the Company is required to withhold
federal, state, local or foreign taxes in connection with any payment made or benefit realized by a Participant or other person under this Plan, it will be a condition to the receipt of such payment or the realization of such benefit that the
Participant or such other person make arrangements satisfactory to the Company for payment of the balance of such taxes required to be withheld, which arrangements (in the discretion of the Board) may include relinquishment of a portion of such
benefit. Without limiting the foregoing, the Board may also permit or require a Participant to satisfy all or part of the withholding obligation by having the Company withhold all or a portion of any shares of Common Stock that otherwise would be
issued to the Participant or by surrendering all or a portion of any shares of Common Stock that the Participant previously acquired. The shares used for tax withholding will be valued at an amount equal to the Market Value per Share of such Common
Stock on the date the benefit is to be included in Participant’s income. In no event shall the Market Value per Share of the Common Stock to be withheld and delivered pursuant to this Section 16 to satisfy applicable withholding taxes in
connection with the benefit exceed the maximum amount of taxes required to be withheld. Participants shall also make such arrangements as the Company may require for the payment of any withholding tax obligation that may arise in connection with the
disposition of shares of Common Stock acquired upon the exercise of Option Rights. 

  
 C-6 

 17. Amendments, Etc. 

(a) The Board may at any time and from time to time amend the Plan in whole or in part; provided, however, that if an
amendment to the Plan (i) would materially increase the benefits accruing to Participants under the Plan, (ii) would materially increase the number of securities which may be issued under the Plan, (iii) would materially modify the
requirements for participation in the Plan or (iv) must otherwise be approved by the stockholders of the Company in order to comply with applicable law or the rules of The NASDAQ Stock Market or, if the Common Stock is not traded on The NASDAQ
Stock Market, the principal national securities exchange upon which the Common Stock is traded or quoted, then, such amendment will be subject to stockholder approval and will not be effective unless and until such approval has been obtained. 

(b) Except in connection with a corporate transaction or event described in Section 12 of this Plan, the terms of outstanding
awards may not be amended to reduce the Option Price of outstanding Option Rights or the Base Price of outstanding Appreciation Rights, or cancel outstanding Option Rights or Appreciation Rights that are underwater in exchange for cash, other awards
or Option Rights or Appreciation Rights with an Option Price or Base Price, as applicable, that is less than the Option Price of the original Option Rights or Base Price of the original Appreciation Rights, as applicable, without stockholder
approval. 
 (c) If permitted by Section 409A of the Code, in case of termination of employment by reason of death, disability or
normal or early retirement, or in the case of unforeseeable emergency or other special circumstances, of a Participant who holds an Option Right or Appreciation Right not immediately exercisable in full, or any shares of Restricted Stock as to which
the substantial risk of forfeiture or the prohibition or restriction on transfer has not lapsed, or any Restricted Stock Units as to which the Restriction Period has not been completed, or any Performance Shares or Performance Units which have not
been fully earned, or any other awards made pursuant to Section 10 subject to any vesting schedule or transfer restriction, or who holds Common Stock subject to any transfer restriction imposed pursuant to Section 11(b) of this Plan, or in
the case of a Change of Control, the Board may, in its sole discretion, accelerate the time at which such Option Right, Appreciation Right or other award may be exercised or the time at which such substantial risk of forfeiture or prohibition or
restriction on transfer will lapse or the time when such Restriction Period will end or the time at which such Performance Shares or Performance Units will be deemed to have been fully earned or the time when such transfer restriction will terminate
or may waive any other limitation or requirement under any such award. 
 (d) Subject to Section 17(b) hereof, the Board may amend
the terms of any award theretofore granted under this Plan prospectively or retroactively. Subject to Section 12 above, no such amendment shall impair the rights of any Participant without his or her consent. The Board may, in its discretion,
terminate this Plan at any time. Termination of this Plan will not affect the rights of Participants or their successors under any awards outstanding hereunder and not exercised in full on the date of termination. 

18. Compliance with Section 409A of the Code. 

(a) To the extent applicable, it is intended that this Plan and any grants made hereunder comply with the provisions of Section 409A of
the Code, so that the income inclusion provisions of Section 409A(a)(1) of the Code do not apply to the Participants. ThisPlan and any grants made hereunder shall be administered in a manner consistent with this intent. Any reference in this
Plan to Section 409A of the Code will also include any regulations or any other formal guidance promulgated with respect to such Section by the U.S. Department of the Treasury or the Internal Revenue Service. 

(b) Neither a Participant nor any of a Participant’s creditors or beneficiaries shall have the right to subject any deferred
compensation (within the meaning of Section 409A of the Code) payable under this Plan and grants hereunder to any anticipation, alienation, sale, transfer, assignment, pledge, encumbrance, attachment or garnishment. Except as permitted under
Section 409A of the Code, any deferred compensation (within the meaning of Section 409A of the Code) payable to a Participant or for a Participant’s benefit under this Plan and grants hereunder may not be reduced by, or offset
against, any amount owing by a Participant to the Company or any of its affiliates. 
 (c) If, at the time of a Participant’s
separation from service (within the meaning of Section 409A of the Code), (i) the Participant shall be a specified employee (within the meaning of Section 409A of the Code and using the identification methodology selected by the Company
from time to time) and (ii) the Company shall make a good faith determination that an amount payable hereunder constitutes deferred compensation (within the meaning of Section 409A of the Code) the payment of which is required to be
delayed pursuant to the six-month delay rule set forth in Section 409A of the Code in order to avoid taxes or penalties under Section 409A of the Code, then the Company shall not pay such amount on
the otherwise scheduled payment date but shall instead pay it, without interest, on the tenth business day of the seventh month after such separation of service. 

(d) Notwithstanding any provision of this Plan and grants hereunder to the contrary, in light of the uncertainty with respect to the proper
application of Section 409A of the Code, the Company reserves the right to make amendments to this Plan and grants hereunder as the Company deems necessary or desirable to avoid the imposition of taxes or penalties under Section 409A of
the Code. In any case, a Participant shall be solely responsible and liable for the satisfaction of all taxes and penalties that may be imposed on a Participant or for a Participant’s account in connection with this Plan and grants hereunder
(including any taxes and penalties under Section 409A of the Code), and neither the Company nor any of its affiliates shall have any obligation to indemnify or otherwise hold a Participant harmless from any or all of such taxes or penalties.

 19. Governing Law. The Plan and all grants and awards and actions taken thereunder shall be governed by and construed in
accordance with the internal substantive laws of the State of Delaware. 
 20. Effective Date/Termination. This Plan will be
effective as of the Restatement Effective Date. No grants of Incentive Stock Options will be made under this Plan after the tenth anniversary of the Restatement Effective Date, but all grants made on or prior to such date will continue in effect
thereafter subject to the terms thereof and of this Plan. 
 21. Miscellaneous. 

(a) The Company will not be required to issue any fractional shares of Common Stock pursuant to this Plan. The Board may provide for the
elimination of fractions or for the settlement of fractions in cash. 
 (b) This Plan will not confer upon any Participant any right
with respect to continuance of employment or other service with the Company or any Subsidiary, nor will it interfere in any way with any right the Company or any Subsidiary would otherwise have to terminate such Participant’s employment or
other service at any time. 
 (c) To the extent that any provision of this Plan would prevent any Option Right that was intended to
qualify as an Incentive Stock Option from qualifying as such, that provision will be null and void with respect to such Option Right. Such provision, however, will remain in effect for other Option Rights and there will be no further effect on any
provision of this Plan. 
 (d) No award under this Plan may be exercised by the holder thereof if such exercise, and the receipt of
cash or stock thereunder, would be, in the opinion of counsel selected by the Board, contrary to law or the regulations of any duly constituted authority having jurisdiction over this Plan. 

(e) Absence or leave approved by a duly constituted officer of the Company or any of its Subsidiaries shall not be considered
interruption or termination of service of any employee for any purposes of this Plan or awards granted hereunder, except that no awards may be granted to an employee while he or she is absent on leave. 

(f) No Participant shall have any rights as a stockholder with respect to any shares subject to awards granted to him or her under this
Plan prior to the date as of which he or she is actually recorded as the holder of such shares upon the stock records of the Company. 

(g) The Board may condition the grant of any award or combination of awards authorized under this Plan on the surrender or deferral by
the Participant of his or her right to receive a cash bonus or other compensation otherwise payable by the Company or a Subsidiary to the Participant. 

(h) If any provision of the Plan is or becomes invalid, illegal or unenforceable in any jurisdiction, or would disqualify the Plan or any
award under any law deemed applicable by the Board, such provision shall be construed or deemed amended or limited in scope to conform to applicable laws or, in the discretion of the Board, it shall be stricken and the remainder of the Plan shall
remain in full force and effect. 

  
 C-7EX-10.5

 Exhibit 10.5 

SUPPORT.COM 
 AMENDED
AND RESTATED 
 2011 EMPLOYEE STOCK PURCHASE PLAN 

Support.com 
 Amended
and Restated 2011 Employee Stock Purchase Plan 
 1. ESTABLISHMENT, PURPOSE AND
TERM OF PLAN 
 1.1. Establishment 

The Support.com Amended and Restated 2011 Employee Stock Purchase Plan (the “Plan”) amends and restates the 2011
Employee Stock Purchase Plan effective upon stockholder approval on [June 5, 2020] (the “Restatement Effective Date”). 

1.2. Purpose 
 The
purpose of the Plan is to advance the interests of the Company and its stockholders by providing an incentive to attract, retain and reward Eligible Employees of the Participating Company Group and by motivating such persons to contribute to the
growth and profitability of the Participating Company Group. The Plan provides such Eligible Employees with an opportunity to acquire a proprietary interest in the Company through the purchase of Stock. The Company intends that the Plan qualify as
an “employee stock purchase plan” under Section 423 of the Code (including any amendments of such section), and the Plan shall be so construed. 

1.3. Term of Plan 

The Committee may, in its discretion, terminate the Plan at any time. 

2. DEFINITIONS AND CONSTRUCTION 

2.1. Definitions 

Any term not expressly defined in the Plan but defined for purposes of Section 423 of the Code shall have the same definition herein.
Whenever used herein, the following terms shall have their respective meanings set forth below: 

(a) “Board” means the Board of Directors of the Company. 

(b) “Change in Control” means the occurrence of any one or a combination of the following: 

(i) any “person” (as such term is used in Sections 13(d) and 14(d) of the Exchange Act) becomes the “beneficial
owner” (as such term is defined in Rule 13d-3 promulgated under the Exchange Act), directly or indirectly, of securities of the Company representing more than fifty percent (50%) of the total Fair Market
Value or total combined voting power of the Company’s then-outstanding securities entitled to vote generally in the election of Directors; provided, however, that a Change in Control shall not be deemed to have occurred if such degree of
beneficial ownership results from any of the following: (A) an acquisition by any person 

 
who is the beneficial owner of more than fifty percent (50%) of such voting power, (B) any acquisitiondirectly from the Company, including, without limitation, pursuant to or in connection
with a public offering of securities, (C) any acquisition by the Company, (D) any acquisition by a trustee or other fiduciary under an employee benefit plan of a Participating Company or (E) any acquisition by an entity owned directly
or indirectly by the stockholders of the Company in substantially the same proportions as their ownership of the voting securities of the Company; or 

(ii) an Ownership Change Event or series of related Ownership Change Events (collectively, a “Transaction”) in
which the stockholders of the Company immediately before the Transaction do not retain immediately after the Transaction direct or indirect beneficial ownership of more than fifty percent (50%) of the total combined voting power of the outstanding
securities entitled to vote generally in the election of Directors or, in the case of an Ownership Change Event described in Section 2.1(o)(iii), the entity to which the assets of the Company were transferred (the
“Transferee”), as the case may be; or 
 (iii) approval by the stockholders of a plan of complete liquidation
or dissolution of the Company; provided, however, that a Change in Control shall be deemed not to include a transaction described in subsections (i) or (ii) of this Section 2.1(b) in which a majority of the members of the board of
directors of the continuing, surviving or successor entity, or parent thereof, immediately after such transaction is comprised of Incumbent Directors. 

For purposes of the preceding sentence, indirect beneficial ownership shall include, without limitation, an interest resulting from ownership
of the voting securities of one or more corporations or other business entities which own the Company or the Transferee, as the case may be, either directly or through one or more subsidiary corporations or other business entities. The Committee
shall determine whether multiple acquisitions of the voting securities of the Company and/or multiple Ownership Change Events are related and to be treated in the aggregate as a single Change in Control, and its determination shall be final, binding
and conclusive. 
 (c) “Code” means the Internal Revenue Code of 1986, as amended, and any applicable
regulations promulgated thereunder. 
 (d) “Committee” means the Compensation Committee and such other
committee or subcommittee of the Board, if any, duly appointed to administer the Plan and having such powers in each instance as shall be specified by the Board. If, at any time, there is no committee of the Board then authorized or properly
constituted to administer the Plan, the Board shall exercise all of the powers of the Committee granted herein, and, in any event, the Board may in its discretion exercise any or all of such powers. 

(e) “Company” means Support.com, a Delaware corporation, or any successor corporation thereto. 

(f) “Compensation” means, with respect to any Offering Period, base wages or salary, overtime, bonuses,
commissions, shift differentials, payments for paid time off, payments in lieu of notice, and compensation deferred under any program or plan, including, without limitation, pursuant to Section 401(k) or Section 125 of the Code.
Compensation shall be limited to amounts actually payable in cash or deferred during the Offering Period. Compensation shall not include moving allowances, payments pursuant to a severance agreement, termination pay, relocation payments, sign-on bonuses, any amounts directly or indirectly paid pursuant to the Plan or any other stock purchase, stock option or other stock-based compensation plan, or any other compensation not included above. 

(g) “Eligible Employee” means an Employee who meets the requirements set forth in Section 5 for
eligibility to participate in the Plan. 
 (h) “Employee” means a person treated as an employee of a
Participating Company for purposes of Section 423 of the Code. A Participant shall be deemed to have ceased to be an Employee either upon an actual termination of employment or upon the corporation employing the Participant ceasing to be a
Participating Company. For purposes of the Plan, an individual shall not be deemed to have ceased to be an Employee while on any military leave, sick leave, or other bona fide leave of absence approved by the Company of ninety (90) days or

  
 2 

 
less. If an individual’s leave of absence exceeds ninety (90) days, the individual shall be deemed to have ceased to be an Employee on the ninety-first (91st) day of such leave unless
the individual’s right to reemployment with the Participating Company Group is guaranteed either by statute or by contract. 

(i) “Fair Market Value” means, as of any date: 

(i) Except as otherwise determined by the Committee, if, on such date, the Stock is listed or quoted on a national or regional securities
exchange or quotation system, the closing price of a share of Stock as quoted on the national or regional securities exchange or quotation system constituting the primary market for the Stock, as reported in The Wall Street
Journal or such other source as the Company deems reliable. If the relevant date does not fall on a day on which the Stock has traded on such securities exchange or quotation system, the date on which the Fair Market Value is established shall
be the last day on which the Stock was so traded or quoted prior to the relevant date, or such other appropriate day as determined by the Committee, in its discretion. 

(ii) If, on the relevant date, the Stock is not then listed on a national or regional securities exchange or quotation system, the Fair
Market Value of a share of Stock shall be as determined in good faith by the Committee. 
 (j) “Non-United States Offering” means a separate Offering covering Eligible Employees of one or more Participating Companies whose Eligible Employees are subject to a prohibition under applicable law on
payroll deductions or other local law requirement, as described in Section 11.1(b). 

(k) “Offering” means an offering of Stock pursuant to the Plan, as provided in Section 6. 

(l) “Offering Date” means, for any Offering Period, the first day of such Offering Period. 

(m) “Offering Period” means a period, established by the Committee in accordance with Section 6,
during which an Offering is outstanding. 
 (n) “Officer” means any person designated by the Board as an
officer of the Company. 
 (o) “Ownership Change Event” means the occurrence of any of the following
with respect to the Company: (i) the direct or indirect sale or exchange in a single or series of related transactions by the stockholders of the Company of securities of the Company representing more than fifty percent (50%) of the total
combined voting power of the Company’s then outstanding securities entitled to vote generally in the election of Directors; (ii) a merger or consolidation in which the Company is a party; or (iii) the sale, exchange, or transfer of
all or substantially all of the assets of the Company (other than a sale, exchange or transfer to one or more subsidiaries of the Company). 

(p) “Parent Corporation” means any present or future “parent corporation” of the Company, as
defined in Section 424(e) of the Code. 
 (q) “Participant” means an Eligible Employee who has
become a participant in an Offering Period in accordance with Section 7 and remains a participant in accordance with the Plan. 

(r) “Participating Company” means the Company and any Parent Corporation or Subsidiary Corporation
designated by the Committee as a corporation the Employees of which may, if Eligible Employees, participate in the Plan. The Committee shall have the discretion to determine from time to time which Parent Corporations or Subsidiary Corporations
shall be Participating Companies. 
 (s) “Participating Company Group” means, at any point in time, the
Company and all other corporations collectively which are then Participating Companies. 

  
 3 

 (t) “Purchase Date” means, for any Offering Period, the
last day of such Offering Period, or, if so determined by the Committee, the last day of each Purchase Period occurring within such Offering Period. 

(u) “Purchase Period” means a period, established by the Committee in accordance with Section 6,
included within an Offering Period and on the final date of which outstanding Purchase Rights are exercised. 

(v) “Purchase Price” means the price at which a share of Stock may be purchased under the Plan, as
determined in accordance with Section 9. 
 (w) “Purchase Right” means an option granted to a
Participant pursuant to the Plan to purchase such shares of Stock as provided in Section 8, which the Participant may or may not exercise during the Offering Period in which such option is outstanding. Such option arises from the right of a
Participant to withdraw any payroll deductions or other funds accumulated on behalf of the Participant and not previously applied to the purchase of Stock under the Plan, and to terminate participation in the Plan at any time during an Offering
Period. 
 (x) “Securities Act” means the Securities Act of 1933, as amended. 

(y) “Stock” means the common stock of the Company, as adjusted from time to time in accordance with
Section 4.2. 
 (z) “Subscription Agreement” means a written or electronic agreement, in such form
as is specified by the Company, stating an Employee’s election to participate in the Plan and authorizing payroll deductions under the Plan from the Employee’s Compensation or other method of payment authorized by the Committee pursuant to
Section 11.1(b). 
 (aa) “Subscription Date” means the last business day prior to the Offering Date
of an Offering Period or such earlier date as the Company shall establish. 
 (bb) “Subsidiary
Corporation” means any present or future “subsidiary corporation” of the Company, as defined in Section 424(f) of the Code. 

2.2. Construction 

Captions and titles contained herein are for convenience only and shall not affect the meaning or interpretation of any provision of the Plan.
Except when otherwise indicated by the context, the singular shall include the plural and the plural shall include the singular. Use of the term “or” is not intended to be exclusive, unless the context clearly requires otherwise. 

3. ADMINISTRATION 

3.1. Administration by the Committee. The Plan shall be administered by the Committee. All questions of interpretation of the
Plan, of any form of agreement or other document employed by the Company in the administration of the Plan, or of any Purchase Right shall be determined by the Committee, and such determinations shall be final, binding and conclusive upon all
persons having an interest in the Plan or the Purchase Right, unless fraudulent or made in bad faith. Subject to the provisions of the Plan, the Committee shall determine all of the relevant terms and conditions of Purchase Rights; provided,
however, that all Participants granted Purchase Rights pursuant to an Offering shall have the same rights and privileges within the meaning of Section 423(b)(5) of the Code. Any and all actions, decisions and determinations taken or made by the
Committee in the exercise of its discretion pursuant to the Plan or any agreement thereunder (other than determining questions of interpretation pursuant to the second sentence of this Section 3.1) shall be final, binding and conclusive upon
all persons having an interest therein. All expenses reasonably incurred by the Company in the administration of the Plan shall be paid by the Company. 

  
 4 

 3.2. Authority of Officers. Any Officer shall have the authority to act on
behalf of the Company with respect to any matter, right, obligation, determination or election that is the responsibility of or that is allocated to the Company herein, provided that the Officer has actual authority with respect to such matter,
right, obligation, determination or election. 
 3.3. Power to Adopt Sub-Plans or
Varying Terms with Respect to Non-U.S. Employees 
 The Committee shall have the power, in its discretion, to
adopt one or more sub-plans of the Plan and initiate separate Offerings through such sub-plans or otherwise (which need not qualify under Section 423 of the Code)
as the Committee deems necessary or desirable to comply with the laws or regulations, tax policy, accounting principles or custom of foreign jurisdictions applicable to employees of a subsidiary business entity of the Company without affecting the
qualification of the remainder of the Plan under Section 423 of the Code. Any of the provisions of any such sub-plan or Offerings may supersede the provisions of this Plan, other than Section 4.
Except as superseded by the provisions of such sub-plan or Offering, the provisions of this Plan shall govern such sub-plan or Offering. In order to comply with the laws
of a foreign jurisdiction, the Committee shall also have the power, in its discretion, to grant Purchase Rights in an Offering to citizens or residents of a non-U.S. jurisdiction (without regard to whether
they are also citizens of the United States or resident aliens) that provide terms which are less favorable or differ than the terms of Purchase Rights granted to Employees resident in the United States, subject to compliance with Section 423
of the Code. 
 3.4. Power to Establish Separate Offerings with Varying Terms 

The Committee shall have the power, in its discretion, to establish separate, simultaneous or overlapping Offerings having different terms and conditions and
to designate the Participating Company or Companies that may participate in a particular Offering, provided that each Offering shall individually comply with the terms of the Plan and the requirements of Section 423(b)(5) of the Code that all
Participants granted Purchase Rights pursuant to such Offering shall have the same rights and privileges within the meaning of such section. 

3.5. Policies and Procedures Established by the Company 

Without regard to whether any Participant’s Purchase Right may be considered adversely affected, the Company may, from time to time, consistent with the
Plan and the requirements of Section 423 of the Code, establish, change or terminate such rules, guidelines, policies, procedures, limitations, or adjustments as deemed advisable by the Company, in its discretion, for the proper administration
of the Plan, including, without limitation, (a) a minimum payroll deduction amount required for participation in an Offering, (b) a limitation on the frequency or number of changes permitted in the rate of payroll deduction during an
Offering, (c) an exchange ratio applicable to amounts withheld or paid in a currency other than United States dollars, (d) a payroll deduction greater than or less than the amount designated by a Participant in order to adjust for the
Company’s delay or mistake in processing a Subscription Agreement or in otherwise effecting a Participant’s election under the Plan or as advisable to comply with the requirements of Section 423 of the Code, (e) determination of
the date and manner by which the Fair Market Value of a share of Stock is determined for purposes of administration of the Plan, and (f) prescribe rules, forms and administrative procedures designed to mandate a minimum holding period for
shares of Stock acquired under the Plan or to facilitate a “quick sale” and/or 10b5-1 program by Participants in accordance with applicable securities laws. All such actions by the Company shall be
taken consistent with the requirements under Section 423(b)(5) of the Code that all Participants granted Purchase Rights pursuant to an Offering shall have the same rights and privileges within the meaning of such section, except as otherwise
permitted by Section 3.3 and the regulations under Section 423 of the Code. 
 3.6. Indemnification 

In addition to such other rights of indemnification as they may have as members of the Board or the Committee or as officers or employees of the Participating
Company Group, to the extent permitted by applicable law, members of the Board or the Committee and any officers or employees of the Participating Company Group to whom authority 

  
 5 

 
to act for the Board, the Committee or the Company is delegated shall be indemnified by the Company against all reasonable expenses, including attorneys’ fees, actually and necessarily
incurred in connection with the defense of any action, suit or proceeding, or in connection with any appeal therein, to which they or any of them may be a party by reason of any action taken or failure to act under or in connection with the Plan, or
any right granted hereunder, and against all amounts paid by them in settlement thereof (provided such settlement is approved by independent legal counsel selected by the Company) or paid by them in satisfaction of a judgment in any such action,
suit or proceeding, except in relation to matters as to which it shall be adjudged in such action, suit or proceeding that such person is liable for gross negligence, bad faith or intentional misconduct in duties; provided, however, that within
sixty (60) days after the institution of such action, suit or proceeding, such person shall offer to the Company, in writing, the opportunity at its own expense to handle and defend the same. 

4. SHARES SUBJECT TO PLAN 

4.1. Maximum Number of Shares Issuable 

Subject to adjustment as provided in Section 4.2, the maximum aggregate number of shares of Stock that may be issued under the Plan shall be one
million(1,000,000) shares, plus the increase in the number of shares available for issuance under the Plan resulting from the equitable adjustment for the extraordinary dividend paid on December 26, 2019 (50,275), plus an additional one million
(1,000,000) shares subject to and effective upon stockholder approval of this amendment and restatement, and shall consist of authorized but unissued or reacquired shares of Stock, or any combination thereof. If an outstanding Purchase Right for any
reason expires or is terminated or canceled, the shares of Stock allocable to the unexercised portion of that Purchase Right shall again be available for issuance under the Plan. 

4.2. Adjustments for Changes in Capital Structure. Subject to any required action by the stockholders of the Company and the
requirements of Section 424 of the Code to the extent applicable, in the event of any change in the Stock effected without receipt of consideration by the Company, whether through merger, consolidation, reorganization, reincorporation,
recapitalization, reclassification, stock dividend, stock split, reverse stock split, split-up, split-off, spin-off, combination
of shares, exchange of shares, or similar change in the capital structure of the Company, or in the event of payment of a dividend or distribution to the stockholders of the Company in a form other than Stock (excepting regular, periodic cash
dividends) that has a material effect on the Fair Market Value of shares of Stock, appropriate and proportionate adjustments shall be made in the number and kind of shares subject to the Plan, the limit on the shares which may be purchased by any
Participant during an Offering (as described in Section 8) and each Purchase Right, and in the Purchase Price in order to prevent dilution or enlargement of Participants’ rights under the Plan. For purposes of the foregoing, conversion of
any convertible securities of the Company shall not be treated as “effected without receipt of consideration by the Company.” If a majority of the shares which are of the same class as the shares that are subject to outstanding Purchase
Rights are exchanged for, converted into, or otherwise become (whether or not pursuant to an Ownership Change Event) shares of another corporation (the “New Shares”), the Committee may unilaterally amend the
outstanding Purchase Rights to provide that such Purchase Rights are for New Shares. In the event of any such amendment, the number of shares subject to, and the exercise price per share of, the outstanding Purchase Rights shall be adjusted in a
fair and equitable manner as determined by the Committee, in its discretion. Any fractional share resulting from an adjustment pursuant to this Section shall be rounded down to the nearest whole number, and in no event may the Purchase Price be
decreased to an amount less than the par value, if any, of the stock subject to the Purchase Right. The adjustments determined by the Committee pursuant to this Section 4.2 shall be final, binding and conclusive. 

  
 6 

 5. ELIGIBILITY 

5.1. Employees Eligible to Participate. Each Employee of a Participating Company is eligible to participate in the Plan and shall
be deemed an Eligible Employee, except the following: 
 (a) Any Employee who is customarily employed by the
Participating Company Group for twenty (20) hours or less per week; or 
 (b) Any Employee who is customarily employed by
the Participating Company Group for not more than five (5) months in any calendar year. 
 The Committee may include Employees
described above in the category of Eligible Employees to the extent required under local law, subject to compliance with Section 423 of the Code to the extent applicable. 

5.2. Exclusion of Certain Stockholders. Notwithstanding any provision of the Plan to the contrary, no Employee shall be treated
as an Eligible Employee and granted a Purchase Right under the Plan if, immediately after such grant, the Employee would own, or hold options to purchase, stock of the Company or of any Parent Corporation or Subsidiary Corporation possessing five
percent (5%) or more of the total combined voting power or value of all classes of stock of such corporation, as determined in accordance with Section 423(b)(3) of the Code. For purposes of this Section 5.2, the attribution rules of
Section 424(d) of the Code shall apply in determining the stock ownership of such Employee. 
 5.3. Determination by
Company. The Company shall determine in good faith and in the exercise of its discretion whether an individual has become or has ceased to be an Employee or an Eligible Employee and the effective date of such individual’s attainment or
termination of such status, as the case may be. For purposes of an individual’s participation in or other rights, if any, under the Plan as of the time of the Company’s determination of whether or not the individual is an Employee, all
such determinations by the Company shall be final, binding and conclusive as to such rights, if any, notwithstanding that the Company or any court of law or governmental agency subsequently makes a contrary determination as to such individual’s
status as an Employee. 
 6. OFFERINGS 

The Plan shall be implemented by sequential Offerings of approximately six (6) months duration or such other duration as the Committee
shall determine. Offering Periods shall commence on the fifteenth day of May and November of each year and end on the fourteenth day of the next May and November, respectively, occurring thereafter. Notwithstanding the foregoing, the Committee may
establish additional or alternative concurrent, sequential or overlapping Offering Periods, a different duration for one or more Offering Periods or different commencing or ending dates for such Offering Periods; provided, however, that no Offering
Period may have a duration exceeding twenty-seven (27) months. If the Committee shall so determine in its discretion, each Offering Period may consist of two (2) or more consecutive Purchase Periods having such duration as the Committee
shall specify, and the last day of each such Purchase Period shall be a Purchase Date. If the first or last day of an Offering Period or a Purchase Period is not a day on which the principal stock exchange or quotation system on which the Stock is
then listed is open for trading, the Company shall specify the trading day that will be deemed the first or last day, as the case may be, of the Offering Period or Purchase Period. 

7. PARTICIPATION IN THE PLAN

 7.1. Initial Participation 

(a) Generally. An Eligible Employee may become a Participant in an Offering Period by delivering a properly completed
written or electronic Subscription Agreement to the Company office or representative designated by the Company (including a third-party administrator designated by the Company) not 

  
 7 

 
later than the close of business on the Subscription Date established by the Company for that Offering Period. An Eligible Employee who does not deliver a properly completed Subscription
Agreement in the manner permitted or required on or before the Subscription Date for an Offering Period shall not participate in the Plan for that Offering Period or for any subsequent Offering Period unless the Eligible Employee subsequently
delivers a properly completed Subscription Agreement to the appropriate Company office or representative on or before the Subscription Date for such subsequent Offering Period. An Employee who becomes an Eligible Employee after the Offering Date of
an Offering Period shall not be eligible to participate in that Offering Period but may participate in any subsequent Offering Period provided the Employee is still an Eligible Employee as of the Offering Date of such subsequent Offering Period.

 7.2. Continued Participation 

(a) Generally. A Participant shall automatically participate in the next Offering Period commencing immediately after the
final Purchase Date of each Offering Period in which the Participant participates provided that the Participant remains an Eligible Employee on the Offering Date of the new Offering Period and has not either (a) withdrawn from the Plan pursuant
to Section 12.1, or (b) terminated employment or otherwise ceased to be an Eligible Employee as provided in Section 13. A Participant who may automatically participate in a subsequent Offering Period, as provided in this Section, is
not required to deliver any additional Subscription Agreement for the subsequent Offering Period in order to continue participation in the Plan. However, a Participant may deliver a new Subscription Agreement for a subsequent Offering Period in
accordance with the procedures set forth in Section 7.1(a) if the Participant desires to change any of the elections contained in the Participant’s then effective Subscription Agreement. 

8. RIGHT TO PURCHASE SHARES

 8.1. Grant of Purchase Right 

On the Offering Date of each Offering Period, each Participant in such Offering Period shall automatically be granted a Purchase Right consisting of an option
to purchase the lesser of (a) that number of whole shares of Stock determined by applying the dollar limit in Section 8.2 (as provided below) or (b) the share limit in Section 8.3 (as provided below). The Committee may, in its
discretion and prior to the Offering Date of any Offering Period, (i) change the method of, or any of the foregoing factors in, determining the number of shares of Stock subject to Purchase Rights to be granted on such Offering Date, or
(ii) specify a maximum aggregate number of shares that may be purchased by all Participants in an Offering or on any Purchase Date within an Offering Period. No Purchase Right shall be granted on an Offering Date to any person who is not, on
such Offering Date, an Eligible Employee. 
 8.2. Calendar Year Purchase Limitation 

Notwithstanding any provision of the Plan to the contrary, no Participant shall be granted a Purchase Right which permits his or her right to purchase shares
of Stock under the Plan to accrue at a rate which, when aggregated with such Participant’s rights to purchase shares under all other employee stock purchase plans of a Participating Company intended to meet the requirements of Section 423
of the Code, exceeds Twenty-Five Thousand Dollars ($25,000) in Fair Market Value (or such other limit, if any, as may be imposed by the Code) for each calendar year in which such Purchase Right is outstanding at any time. For purposes of the
preceding sentence, the Fair Market Value of shares purchased during a given Offering Period shall be determined as of the Offering Date for such Offering Period. The limitation described in this Section shall be applied in conformance with
Section 423(b)(8) of the Code and the regulations thereunder. 
 8.3. Share Limitation. Notwithstanding any provision of
the Plan to the contrary, no Participant shall purchase more than ten thousand (10,000) shares of Stock during an Offering Period. This limitation may be adjusted by the Committee prior to the start of an Offering Period. 

  
 8 

 9. PURCHASE
PRICE 
 The Purchase Price at which each share of Stock may be acquired in an Offering
Period upon the exercise of all or any portion of a Purchase Right shall be established by the Committee; provided, however, that the Purchase Price on each Purchase Date shall not be less than eighty-five percent (85%) of the lesser of (a) the
Fair Market Value of a share of Stock on the Offering Date of the Offering Period or (b) the Fair Market Value of a share of Stock on the Purchase Date. 

10. ACCUMULATION OF PURCHASE PRICE THROUGH
PAYROLL DEDUCTION 
 Except as provided in Section 11.1(b) with
respect to a Non-United States Offering, shares of Stock acquired pursuant to the exercise of all or any portion of a Purchase Right may be paid for only by means of payroll deductions from the
Participant’s Compensation accumulated during the Offering Period for which such Purchase Right was granted, subject to the following: 

10.1. Amount of Payroll Deductions 

Except as otherwise provided herein, the amount to be deducted under the Plan from a Participant’s Compensation on each pay day during an Offering Period
shall be determined by the Participant’s Subscription Agreement. The Subscription Agreement shall set forth the percentage of the Participant’s Compensation to be deducted on each pay day during an Offering Period in whole percentages of
not less than one percent (1%) (except as a result of an election pursuant to Section 10.3 to stop payroll deductions effective following the first pay day during an Offering) or more than fifteen (15%) percent. The Committee may change the
foregoing limits on payroll deductions (but shall not exceed fifteen (15) percent) effective as of any Offering Date. 

10.2. Commencement of Payroll Deductions 

Payroll deductions shall commence on the first pay day following the Offering Date and shall continue to the end of the Offering Period unless sooner altered
or terminated as provided herein. 
 10.3. Election to Decrease or Stop Payroll Deductions. During an Offering Period, a
Participant may elect to decrease the rate of or to stop deductions from his or her Compensation by delivering to the Company office or representative designated by the Company (including a third-party administrator designated by the Company) an
amended Subscription Agreement authorizing such change on or before the “Change Notice Date.” The “Change Notice Date” shall be a date prior to the beginning of the first
pay period for which such election is to be effective as established by the Company from time to time and announced to the Participants. A Participant who elects, effective following the first pay day of an Offering Period, to decrease the rate of
his or her payroll deductions to zero percent (0%) shall nevertheless remain a Participant in such Offering Period unless the Participant withdraws from the Plan as provided in Section 12.1. 

10.4. Administrative Suspension of Payroll Deductions. The Company may, in its discretion, suspend a Participant’s payroll
deductions under the Plan as the Company deems advisable to avoid accumulating payroll deductions in excess of the amount that could reasonably be anticipated to purchase the maximum number of shares of Stock permitted 

(a) under the Participant’s Purchase Right, or (b) during a calendar year under the limit set forth in Section 8.1.
Unless the Participant has either withdrawn from the Plan as provided in Section 12.1 or has ceased to be an Eligible Employee, suspended payroll deductions shall be resumed at the rate specified in the Participant’s then effective
Subscription Agreement either 
 (i) at the beginning of the next Offering Period if the reason for suspension was clause (a) in
the preceding sentence, or (ii) at the beginning of the next Offering Period having a first Purchase Date that falls within the subsequent calendar year if the reason for suspension was clause (b) in the preceding sentence. 

  
 9 

 10.5. Participant Accounts. Individual bookkeeping accounts shall be maintained
for each Participant. All payroll deductions from a Participant’s Compensation (and other amounts received from the Participant in a non-United States Participant pursuant to Section 11.1(b)) shall
be credited to such Participant’s Plan account and shall be deposited with the general funds of the Company. All such amounts received or held by the Company may be used by the Company for any corporate purpose. 

10.6. No Interest Paid. Interest shall not be paid on sums deducted from a Participant’s Compensation pursuant to the Plan
or otherwise credited to the Participant’s Plan account. 
 11. PURCHASE OF
SHARES 
 11.1. Exercise of Purchase Right 

(a) Generally. Except as provided in Section 11.1(b), on each Purchase Date of an Offering Period, each Participant
who has not withdrawn from the Plan and whose participation in the Offering has not otherwise terminated before such Purchase Date shall automatically acquire pursuant to the exercise of the Participant’s Purchase Right the number of whole
shares of Stock determined by dividing (a) the total amount of the Participant’s payroll deductions accumulated in the Participant’s Plan account during the Offering Period and not previously applied toward the purchase of Stock by
(b) the Purchase Price. However, in no event shall the number of shares purchased by the Participant during an Offering Period exceed the number of shares subject to the Participant’s Purchase Right. No shares of Stock shall be purchased
on a Purchase Date on behalf of a Participant whose participation in the Offering or the Plan has terminated before such Purchase Date. 

(b) Purchase by Non-United States Participants for Whom Payroll Deductions Are
Prohibited by Applicable Law. Notwithstanding Section 11.1(a), and without limiting the Committee’s powers under Section 3.3, where payroll deductions on behalf of Participants who are citizens or residents of countries other than
the United States (without regard to whether they are also citizens of the United States or resident aliens) are prohibited by applicable law, the Committee may establish a separate Offering (a
“Non-United States Offering”) covering all Eligible Employees of one or more Participating Companies subject to such prohibition on payroll deductions. The Non-United States Offering shall provide another method for payment of the Purchase Price with such terms and conditions as shall be administratively convenient and comply with applicable law. On each Purchase Date
of the Offering Period applicable to a Non-United States Offering, each Participant who has not withdrawn from the Plan and whose participation in such Offering Period has not otherwise terminated before such
Purchase Date shall automatically acquire pursuant to the exercise of the Participant’s Purchase Right a number of whole shares of Stock determined in accordance with Section 11.1(a) to the extent of the total amount of the
Participant’s Plan account balance accumulated during the Offering Period in accordance with the method established by the Committee and not previously applied toward the purchase of Stock. However, in no event shall the number of shares
purchased by a Participant during such Offering Period exceed the number of shares subject to the Participant’s Purchase Right. The Company shall refund to a Participant in a Non-United States Offering in
accordance with Section 11.4 any excess Purchase Price payment received from such Participant. 
 11.2. Pro Rata Allocation of
Shares 
 If the number of shares of Stock which might be purchased by all Participants on a Purchase Date exceeds the number of shares of Stock
available in the Plan as provided in Section 4.1 or the maximum aggregate number of shares of Stock that may be purchased on such Purchase Date pursuant to a limit established by the Committee pursuant to Section 8.1, the Company shall
make a pro rata allocation of the shares available in as uniform a manner as practicable and as the Company determines to be equitable. Any fractional share resulting from such pro rata allocation to any Participant shall be disregarded. 

  
 10 

 11.3. Transfer of Shares 

Subject to any governing rules or regulations, as soon as practicable after each Purchase Date, the Company shall issue or cause to be issued to or for the
benefit of each Participant the shares of Stock acquired by the Participant on such Purchase Date by means of one or more of the following: (a) by delivering to the Participant evidence of book entry shares of Stock credited to the account of
the Participant, (b) by depositing such shares of Stock for the benefit of the Participant with any broker with which the Participant has an account relationship, or (c) by delivering such shares of Stock to the Participant in certificate
form. Notwithstanding the foregoing, the Committee may permit or require that the shares be deposited in the name of the Participant with a broker designated by the Company to maintain accounts on behalf of Participants who have purchased shares
under the Plan, and may require that the shares of Stock be retained with such designated broker for a specified period of time. Unless otherwise provided by the Committee, shares acquired by a Participant pursuant to the exercise of a Purchase
Right under the Plan must be held by the Participant until three months after the date of exercise of such Purchase Right. 

11.4. Return of Plan Account Balance 

Any cash balance remaining in a Participant’s Plan account following any Purchase Date shall be refunded to the Participant as soon as practicable after
such Purchase Date. However, if the cash balance to be returned to a Participant pursuant to the preceding sentence is less than the amount that would have been necessary to purchase an additional whole share of Stock on such Purchase Date, the
Company may retain the cash balance in the Participant’s Plan account to be applied toward the purchase of shares of Stock in the subsequent Purchase Period or Offering Period. 

11.5. Tax Withholding. At the time a Participant’s Purchase Right is exercised, in whole or in part, or at the time a
Participant disposes of some or all of the shares of Stock he or she acquires under the Plan, the Participant shall make adequate provision for the federal, state, local and foreign taxes (including social insurance), if any, required to be withheld
by any Participating Company upon exercise of the Purchase Right or upon such disposition of shares, respectively. A Participating Company may, but shall not be obligated to, withhold from the Participant’s compensation the amount necessary to
meet such withholding obligations. 
 11.6. Expiration of Purchase Right 

Any portion of a Participant’s Purchase Right remaining unexercised after the end of the Offering Period to which the Purchase Right relates shall expire
immediately upon the end of the Offering Period. 
 11.7. Provision of Reports and Stockholder Information to Participants 

Each Participant who has exercised all or part of his or her Purchase Right shall receive, as soon as practicable after the Purchase Date, a report of such
Participant’s Plan account setting forth the total amount credited to his or her Plan account prior to such exercise, the number of shares of Stock purchased, the Purchase Price for such shares, the date of purchase and the cash balance, if
any, remaining immediately after such purchase that is to be refunded or retained in the Participant’s Plan account pursuant to Section 11.4. The report required by this Section may be delivered in such form and by such means, including by
electronic transmission, as the Company may determine. In addition, each Participant shall be provided information concerning the Company equivalent to that information provided generally to the Company’s common stockholders. 

  
 11 

 12. WITHDRAWAL FROM
PLAN 
 12.1. Voluntary Withdrawal from the Plan 

A Participant may withdraw from the Plan by signing and delivering to the Company office or representative designated by the Company (including a third-party
administrator designated by the Company) a written or electronic notice of withdrawal on a form provided by the Company for this purpose. Such withdrawal may be elected at any time prior to the end of an Offering Period; provided, however, that if a
Participant withdraws from the Plan after a Purchase Date, the withdrawal shall not affect shares of Stock acquired by the Participant on such Purchase Date. A Participant who voluntarily withdraws from the Plan is prohibited from resuming
participation in the Plan in the same Offering from which he or she withdrew but may participate in any subsequent Offering by again satisfying the requirements of Sections 5 and 7.1. The Company may impose, from time to time, a requirement that the
notice of withdrawal from the Plan be on file with the Company office or representative designated by the Company for a reasonable period prior to the effectiveness of the Participant’s withdrawal. 

12.2. Return of Plan Account Balance 

Upon a Participant’s voluntary withdrawal from the Plan pursuant to Section 12.1, the Participant’s accumulated Plan account balance which has
not been applied toward the purchase of shares of Stock shall be refunded to the Participant as soon as practicable after the withdrawal, without the payment of any interest, and the Participant’s interest in the Plan and the Offering shall
terminate. Such amounts to be refunded in accordance with this Section may not be applied to any other Offering under the Plan. 

13. TERMINATION OF EMPLOYMENT OR
ELIGIBILITY 
 Upon a Participant’s ceasing, prior to a Purchase Date, to be an
Employee of the Participating Company Group for any reason, including retirement, disability or death, or upon the failure of a Participant to remain an Eligible Employee, the Participant’s participation in the Plan shall terminate immediately.
In such event, the Participant’s Plan account balance which has not been applied toward the purchase of shares of Stock shall, as soon as practicable, be returned to the Participant or, in the case of the Participant’s death, to the
Participant’s beneficiary designated in accordance with Section 20, if any, or legal representative, and all of the Participant’s rights under the Plan shall terminate. Interest shall not be paid on sums returned pursuant to this
Section 13. A Participant whose participation has been so terminated may again become eligible to participate in the Plan by satisfying the requirements of Sections 5 and 7.1. 

14. EFFECT OF CHANGE IN CONTROL ON
PURCHASE RIGHTS 
 In the event of a Change in Control, the surviving,
continuing, successor, or purchasing corporation or parent thereof, as the case may be (the “Acquiring Corporation”), may, without the consent of any Participant, assume or continue the Company’s rights and obligations
under outstanding Purchase Rights or substitute substantially equivalent purchase rights for the Acquiring Corporation’s stock. If the Acquiring Corporation elects not to assume, continue or substitute for the outstanding Purchase Rights, the
Purchase Date of the then current Offering Period shall be accelerated to a date before the date of the Change in Control specified by the Committee, but the number of shares of Stock subject to outstanding Purchase Rights shall not be adjusted. All
Purchase Rights which are neither assumed or continued by the Acquiring Corporation in connection with the Change in Control nor exercised as of the date of the Change in Control shall terminate and cease to be outstanding effective as of the date
of the Change in Control. 
 15. NONTRANSFERABILITY OF
PURCHASE RIGHTS 
 Neither payroll deductions or other amounts credited
to a Participant’s Plan account nor a Participant’s Purchase Right may be assigned, transferred, pledged or otherwise disposed of in any manner other than as provided by the Plan or by will or the laws of descent and distribution. (A
beneficiary designation pursuant to Section 20 shall not be treated as a disposition for this purpose.) Any such attempted assignment, transfer, pledge or other disposition shall be without effect, except that the Company may treat such act as
an election to withdraw from the Plan as provided in Section 12.1. A Purchase Right shall be exercisable during the lifetime of the Participant only by the Participant. 

  
 12 

 16. COMPLIANCE WITH SECURITIES
LAW 
 The issuance of shares under the Plan shall be subject to compliance with all
applicable requirements of federal, state and foreign law with respect to such securities. A Purchase Right may not be exercised if the issuance of shares upon such exercise would constitute a violation of any applicable federal, state or foreign
securities laws or other law or regulations or the requirements of any securities exchange or market system upon which the Stock may then be listed. In addition, no Purchase Right may be exercised unless (a) a registration statement under the
Securities Act shall at the time of exercise of the Purchase Right be in effect with respect to the shares issuable upon exercise of the Purchase Right, or (b) in the opinion of legal counsel to the Company, the shares issuable upon exercise of
the Purchase Right may be issued in accordance with the terms of an applicable exemption from the registration requirements of the Securities Act. The inability of the Company to obtain from any regulatory body having jurisdiction the authority, if
any, deemed by the Company’s legal counsel to be necessary to the lawful issuance and sale of any shares under the Plan shall relieve the Company of any liability in respect of the failure to issue or sell such shares as to which such requisite
authority shall not have been obtained. As a condition to the exercise of a Purchase Right, the Company may require the Participant to satisfy any qualifications that may be necessary or appropriate, to evidence compliance with any applicable law or
regulation, and to make any representation or warranty with respect thereto as may be requested by the Company. 
 17.
RIGHTS AS A STOCKHOLDER AND EMPLOYEE 

A Participant shall have no rights as a stockholder by virtue of the Participant’s participation in the Plan until the date of the
issuance of the shares of Stock purchased pursuant to the exercise of the Participant’s Purchase Right (as evidenced by the appropriate entry on the books of the Company or of a duly authorized transfer agent of the Company). No adjustment
shall be made for dividends, distributions or other rights for which the record date is prior to the date such shares are issued, except as provided in Section 4.2. Nothing herein shall confer upon a Participant any right to continue in the
employ of the Participating Company Group or interfere in any way with any right of the Participating Company Group to terminate the Participant’s employment at any time. 

18. NOTIFICATION OF DISPOSITION OF
SHARES 
 The Company may require the Participant to give the Company prompt notice of
any disposition of shares of Stock acquired by exercise of a Purchase Right. The Company may require that until such time as a Participant disposes of shares of Stock acquired upon exercise of a Purchase Right, the Participant shall hold all such
shares in the Participant’s name until the later of two years after the date of grant of such Purchase Right or one year after the date of exercise of such Purchase Right. The Company may direct that the certificates evidencing shares of Stock
acquired by exercise of a Purchase Right refer to such requirement to give prompt notice of disposition. 
 19.
LEGENDS 
 The Company may at any time place legends or other identifying symbols
referencing any applicable federal, state or foreign securities law restrictions or any provision convenient in the administration of the Plan on some or all of the certificates representing shares of Stock issued under the Plan. The Participant
shall, at the request of the Company, promptly present to the Company any and all certificates representing shares acquired pursuant to a Purchase Right in the possession of the Participant in order to carry out the provisions of this Section.
Unless otherwise specified by the Company, legends placed on such certificates may include but shall not be limited to the following: 
 “THE SHARES
EVIDENCED BY THIS CERTIFICATE WERE ISSUED BY THE CORPORATION TO THE REGISTERED HOLDER UPON THE PURCHASE OF SHARES UNDER AN EMPLOYEE STOCK PURCHASE PLAN AS DEFINED IN SECTION 423 OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED, AND MAY BE SUBJECT TO
TRANSFER RESTRICTIONS IMPOSED PURSUANT TO THE TERMS THEREOF. 

  
 13 

 
THE TRANSFER AGENT FOR THE SHARES EVIDENCED HEREBY SHALL NOTIFY THE CORPORATION IMMEDIATELY OF ANY TRANSFER OF THE SHARES BY THE REGISTERED HOLDER HEREOF. THE REGISTERED HOLDER SHALL HOLD ALL
SHARES PURCHASED UNDER THE PLAN IN THE REGISTERED HOLDER’S NAME (AND NOT IN THE NAME OF ANY NOMINEE).” 
 20.
DESIGNATION OF BENEFICIARY 

20.1. Designation Procedure 

Subject to local laws and procedures, and if permitted by the Committee, a Participant may file a written designation of a beneficiary who is to receive
(a) shares and cash, if any, from the Participant’s Plan account if the Participant dies subsequent to a Purchase Date but prior to delivery to the Participant of such shares and cash, or (b) cash, if any, from the Participant’s
Plan account if the Participant dies prior to the exercise of the Participant’s Purchase Right. If a married Participant designates a beneficiary other than the Participant’s spouse, the effectiveness of such designation may be subject to
the consent of the Participant’s spouse. A Participant may change his or her beneficiary designation at any time by written notice to the Company. 

20.2. Absence of Beneficiary Designation 

If a Participant dies without an effective designation pursuant to Section 20.1 of a beneficiary who is living at the time of the Participant’s
death, the Company shall deliver any shares or cash credited to the Participant’s Plan account to the Participant’s legal representative or as otherwise required by applicable law. 

APPENDIX A 
 Participating
Companies/Offerings 
 Offering A – United States 

Support.com, Inc. 
 Offering B- Outside the United States 
 SDC Services Canada Inc. 

Support.com India Pvt Ltd. 

  
 14 

 TABLE OF CONTENTS 
  

					
	 	  	Page	 
	 1. Establishment, Purpose And Term Of Plan 

	  	 	1	 
		
	 1.1 Establishment 

	  	 	1	 
		
	 1.2 Purpose 

	  	 	1	 
		
	 1.3 Term of Plan 

	  	 	1	 
		
	 2. Definitions And Construction 

	  	 	1	 
		
	 2.1 Definitions 

	  	 	1	 
		
	 2.2 Construction 

	  	 	3	 
		
	 3. Administration 

	  	 	3	 
		
	 3.1 Administration by the Committee 

	  	 	3	 
		
	 3.2 Authority of Officers 

	  	 	5	 
		
	 3.3 Power to Adopt Sub-Plans or Varying Terms with Respect
to Non-U.S. Employees
	  	 	5	 
		
	 3.4 Power to Establish Separate Offerings with Varying Terms 

	  	 	5	 
		
	 3.5 Policies and Procedures Established by the Company 

	  	 	5	 
		
	 3.6 Indemnification 

	  	 	5	 
		
	 4. Shares Subject To Plan 

	  	 	6	 
		
	 4.1 Maximum Number of Shares Issuable 

	  	 	6	 
		
	 4.2 Adjustments for Changes in Capital Structure 

	  	 	6	 
		
	 5. Eligibility 

	  	 	7	 
		
	 5.1 Employees Eligible to Participate 

	  	 	7	 
		
	 5.2 Exclusion of Certain Stockholders 

	  	 	7	 
		
	 5.3 Determination by Company 

	  	 	7	 

  
 15 

					
	 6. Offerings
	  	 	7	 
		
	 7. Participation In The Plan
	  	 	7	 
		
	 7.1 Initial Participation
	  	 	7	 
		
	 7.2 Continued Participation
	  	 	8	 
		
	 8. Right To Purchase Shares
	  	 	8	 
		
	 8.1 Grant of Purchase Right
	  	 	8	 
		
	 8.2 Calendar Year Purchase Limitation
	  	 	8	 
		
	 8.3 Share Limitation
	  	 	8	 
		
	 9. Purchase Price
	  	 	9	 
		
	 10. Accumulation Of Purchase Price Through Payroll Deduction
	  	 	9	 
		
	 10.1 Amount of Payroll Deductions
	  	 	9	 
		
	 10.2 Commencement of Payroll Deductions
	  	 	9	 
		
	 10.3 Election to Decrease or Stop Payroll Deductions
	  	 	9	 
		
	 10.4 Administrative Suspension of Payroll Deductions
	  	 	9	 
		
	 10.5 Participant Accounts
	  	 	10	 
		
	 10.6 No Interest Paid
	  	 	10	 
		
	 11. Purchase Of Shares
	  	 	10	 
		
	 11.1 Exercise of Purchase Right
	  	 	10	 
		
	 11.2 Pro Rata Allocation of Shares
	  	 	10	 

  
 16 

					
	 11.3 Transfer of Shares
	  	 	11	 
		
	 11.4 Return of Plan Account Balance
	  	 	11	 
		
	 11.5 Tax Withholding
	  	 	11	 
		
	 11.6 Expiration of Purchase Right
	  	 	11	 
		
	 11.7 Provision of Reports and Stockholder Information to Participants
	  	 	11	 
		
	 12. Withdrawal From Plan
	  	 	12	 
		
	 12.1 Voluntary Withdrawal from the Plan
	  	 	12	 
		
	 12.2 Return of Plan Account Balance
	  	 	12	 
		
	 13. Termination Of Employment Or Eligibility
	  	 	12	 
		
	 14. Effect Of Change In Control On Purchase Rights
	  	 	12	 
		
	 15. Nontransferability Of Purchase Rights
	  	 	12	 
		
	 16. Compliance With Securities Law
	  	 	13	 
		
	 17. Rights As A Stockholder And Employee
	  	 	13	 
		
	 18. Notification Of Disposition Of Shares
	  	 	13	 
		
	 19. Legends
	  	 	13	 
		
	 20. Designation Of Beneficiary
	  	 	14	 
		
	 20.1 Designation Procedure
	  	 	14	 
		
	 20.2 Absence of Beneficiary Designation
	  	 	14	 
		
	 21. Notices
	  	 	10	 
		
	 22. Amendment Or Termination Of The Plan
	  	 	10	 

  
 17

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00327-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00327-of-00352.parquet"}]]