Document:

EX-10.1

 Exhibit 10.1 

SEVENTH MASTER MANAGEMENT AGREEMENT 

AND 
 PROPERTY MANAGEMENT
AGREEMENT 
 AMENDMENT AGREEMENT 

This SEVENTH MASTER MANAGEMENT AGREEMENT AND PROPERTY MANAGEMENT AGREEMENT AMENDMENT AGREEMENT (this “Amendment Agreement”)
is made and entered into as of January 30, 2014, by and among Inland American Real Estate Trust, Inc., a Maryland corporation, in its own capacity and in its capacity as parent company for the owners of the various properties (the
“Owner”), and Inland American Industrial Management LLC, Inland American Office Management LLC and Inland American Retail Management LLC, each a Delaware limited liability company (collectively, the “Managers”).

 RECITALS 
 WHEREAS,
Owner and each Manager are parties to Master Management Agreements, dated as of July 1, 2012, relating to properties managed by each Manager (the “Master Management Agreements”); 

WHEREAS, pursuant to the Master Management Agreements, the Owner and Managers are parties to those certain individual property management
agreements for various properties, including but not limited to those properties listed in Exhibit A (the “Property Management Agreements”); 

WHEREAS, on December 30, 2013, the Master Management Agreements and Property Management Agreements were amended to provide that
(i) a Termination Notice (as defined in the Master Management Agreements and Property Management Agreements) must be delivered prior to January 31, 2014, to prevent the automatic renewal of such agreements (the “Termination Notice
Deadline”) and (ii) the expiration date of each Master Management Agreement and Property Management Agreement is the earlier of (y) 120 calendar days following the delivery of a Termination Notice or (z) May 31, 2014;

 WHEREAS, in connection with the upcoming Termination Notice Deadline, the Owner and Managers desire to amend the Master Management
Agreements and Property Management Agreements to (i) change the Termination Notice Deadline in each Master Management Agreement and Property Management Agreement to February 28, 2014, and (ii) change the expiration date of each Master
Management Agreement and Property Management Agreement to the earlier of (y) 120 calendar days following the delivery of a Termination Notice or (z) June 30, 2014; and 

WHEREAS, pursuant to Section 10 of each Master Management Agreement and Section 11 of each Property Management Agreement, the Owner
and Managers may amend the Master Management Agreements or Property Management Agreements pursuant to a written agreement executed by the Owner and Managers. 

 NOW, THEREFORE, in consideration of mutual agreements as herein expressed and for other good and
valuable consideration, the receipt and adequacy of which are hereby acknowledged, the parties, intending to be legally bound, hereby agree as follows: 

1. Amendment to Master Management Agreements. The Owner and Managers hereby agree to amend Section 3(a) in each Master Management
Agreement by replacing “January 31, 2014” with “February 28, 2014” and “the earlier of (y) 120 calendar days following the delivery of a Termination Notice or (z) May 31, 2014” with “the earlier of
(y) 120 calendar days following the delivery of a Termination Notice or (z) June 30, 2014”. 
 2. Amendment to
Property Management Agreements. The Owner and Managers hereby agree to amend Section 1 in each Property Management Agreement to provide that (i) the Termination Notice Deadline in each such agreement shall be February 28, 2014,
and (ii) the expiration date for each such agreement shall be the earlier of (y) 120 calendar days following the delivery of a Termination Notice or (z) June 30, 2014. 

3. Full Force and Effect. Except as amended hereby, the terms and conditions of the Master Management Agreements and Property
Management Agreements shall remain in full force and effect. 
 4. Modifications. This agreement may not be amended or any provision
hereof waived or modified except by an instrument in writing signed by each of the parties hereto. 
 5. Governing Law. This
agreement shall be governed by, and construed in accordance with, the laws of the state of Illinois, without regard to any conflict of law provision that would require the application of the law of any other jurisdiction. 

6. Counterparts. This amendment may be executed in multiple counterparts, each of which shall be deemed an original and all of which
together shall constitute one and the same instrument. 
 [Signature pages follow] 

  
 2 

 IN WITNESS WHEREOF, the parties have executed this Amendment Agreement as of the date first
written above. 
  

			
	OWNER:
	
	INLAND AMERICAN REAL ESTATE TRUST, INC.
		
	By:	 	 /s/ Jack Potts

	Name:	 	Jack Potts
	Title:	 	Treasurer

 [Signature page to Amendment Agreement] 

 
			
	MANAGERS:
	
	INLAND AMERICAN RETAIL MANAGEMENT LLC
		
	By:	 	 /s/ Tom Lithgow

	Name:	 	Tom Lithgow
	Title:	 	President
	
	INLAND AMERICAN OFFICE MANAGEMENT LLC
		
	By:	 	 /s/ Tom Lithgow

	Name:	 	Tom Lithgow
	Title:	 	President
	
	INLAND AMERICAN INDUSTRIAL MANAGEMENT LLC
		
	By:	 	 /s/ Tom Lithgow

	Name:	 	Tom Lithgow
	Title:	 	President

 [Signature page to Amendment Agreement] 

 EXHIBIT A 
  

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	1.	  	44102	  	CLARION	  	300 10th Street NW	  	Clarion	  	IA	  	Inland American Industrial Management LLC
							
	2.	  	44104	  	500 HARTLAND	  	500 North Lake Shore Drive	  	Hartland	  	WI	  	Inland American Industrial Management LLC
							
	3.	  	44106	  	TRI-STATE HOLDINGS III	  	50 Indianhead Drive	  	Mosinee	  	WI	  	Inland American Industrial Management LLC
							
	4.	  	44107	  	55th STREET	  	9625 55th Street	  	Kenosha	  	WI	  	Inland American Industrial Management LLC
							
	5.	  	44108	  	DORAL - WAUKESHA	  	21875 Doral Road	  	Waukesha	  	WI	  	Inland American Industrial Management LLC
							
	6.	  	44110	  	INDUSTRIAL DRIVE	  	301 Industrial Drive	  	Horican	  	WI	  	Inland American Industrial Management LLC
							
	7.	  	44111	  	WESTPORT - MECHANICSBURG	  	4500 Westport Drive	  	Mechanicsburg	  	PA	  	Inland American Industrial Management LLC
							
	8.	  	44112	  	BAYMEADOW - GLEN BURNIE	  	6752 Baymeadow Drive	  	Glen Burnie	  	MD	  	Inland American Industrial Management LLC
							
	9.	  	44113	  	1800 BRUNING	  	1800 Bruining Drive	  	Itasca	  	IL	  	Inland American Industrial Management LLC
							
	10.	  	44114	  	11500 MELROSE AVE (294 TOLLWAY VENTURE)	  	11500 Melrose Avenue	  	Franklin Park	  	IL	  	Inland American Industrial Management LLC
							
	11.	  	44115	  	KIRK ROAD	  	315 Kirk Road	  	St. Charles	  	IL	  	Inland American Industrial Management LLC
							
	12.	  	44116	  	DEER PARK SEACO	  	1114 Seaco Avenue	  	Deer Park	  	TX	  	Inland American Industrial Management LLC
							
	13.	  	44117	  	LIBERTYVILLE ASSOCIATES	  	700 N. Highway 45	  	Libertyville	  	IL	  	Inland American Industrial Management LLC
							
	14.	  	44118	  	OTTAWA	  	421 E. Stevenson Road	  	Ottawa	  	IL	  	Inland American Industrial Management LLC
							
	15.	  	44119	  	TRI-STATE HOLDINGS I	  	321 Foster Avenue	  	Wood Dale	  	IL	  	Inland American Industrial Management LLC
							
	16.	  	44120	  	TRI-STATE HOLDINGS II	  	7300 Airport Road	  	Houston	  	TX	  	Inland American Industrial Management LLC
							
	17.	  	44121	  	MOUNT ZION ROAD	  	135 South Mt. Zion Road	  	Lebanon	  	IN	  	Inland American Industrial Management LLC
							
	18.	  	44122	  	COLOMA	  	4412 Coloma Road	  	Coloma	  	MI	  	Inland American Industrial Management LLC

  
 A-1 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	19.	  	44123	  	KINSTON	  	104 Enterprise Blvd	  	Kinston	  	NC	  	Inland American Industrial Management LLC
							
	20.	  	44125	  	C&S - WESTFIELD	  	56 Summit Lock Road	  	Westfield	  	MA	  	Inland American Industrial Management LLC
							
	21.	  	44126	  	C&S - NORTH HATFIELD	  	95 North Hatfield Road	  	Hatfield	  	MA	  	Inland American Industrial Management LLC
							
	22.	  	44127	  	C&S - SOUTH HATFIELD	  	142 Elm Street	  	Hatfield	  	MA	  	Inland American Industrial Management LLC
							
	23.	  	44128	  	C&S - ABERDEEN	  	100 Old Philadelphia Road	  	Aberdeen	  	MD	  	Inland American Industrial Management LLC
							
	24.	  	44151	  	DEVENS INDUSTRIAL	  	235 Barnum Road	  	Devens	  	MA	  	Inland American Industrial Management LLC
							
	25.	  	44159	  	ATLAS - ST PAUL	  	240 Chester Street	  	St. Paul	  	MN	  	Inland American Industrial Management LLC
							
	26.	  	44161	  	ATLAS-NEW ULM	  	17113 County Road 29	  	New Ulm	  	MN	  	Inland American Industrial Management LLC
							
	27.	  	44163	  	C&S - BIRMINGHAM	  	422 Industrial Drive	  	Birmingham	  	AL	  	Inland American Industrial Management LLC
							
	28.	  	44400	  	HASKELL-ROLLING PLAINS DETENTIONAL FACIL	  	118 County Line Road 206	  	Haskell	  	TX	  	Inland American Industrial Management LLC
							
	29.	  	44401	  	HUDSON CORRECTIONAL FACITLITY	  	3001 Juniper Street, County Road 45.5	  	Hudson	  	CO	  	Inland American Industrial Management LLC
							
	30.	  	44402	  	IMAGINE AVONDALE	  	950 North Elsieo C. Felix Jr. Way	  	Avondale	  	AZ	  	Inland American Industrial Management LLC
							
	31.	  	44403	  	IMAGINE COOLIDGE	  	1290 East Vah Ki Inn Road	  	Coolidge	  	AZ	  	Inland American Industrial Management LLC
							
	32.	  	44404	  	IMAGINE FIRESTONE	  	5753 Twilight Avenue	  	Firestone	  	CO	  	Inland American Industrial Management LLC
							
	33.	  	44405	  	IMAGINE INDIGO RANCH	  	6464 Peterson Road	  	Colorado Springs	  	CO	  	Inland American Industrial Management LLC
							
	34.	  	44406	  	IMAGINE TOWN CENTER	  	775 Town Center Blvd	  	Palm Coast	  	FL	  	Inland American Industrial Management LLC
							
	35.	  	44407	  	IMAGINE DISCOVERY	  	1728 Whitehead Road	  	Baltimore	  	MD	  	Inland American Industrial Management LLC
							
	36.	  	44408	  	IMAGINE HOPE LAMOND	  	6200 Kansas Avenue	  	Washington D.C	  		  	Inland American Industrial Management LLC

  
 A-2 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	37.	  	44409	  	IMAGINE COOLIDGE II	  	1290 East Vah Ki Inn Road	  	Coolidge	  	AZ	  	Inland American Industrial Management LLC
							
	38.	  	44170	  	Trimble I & II	  	355-455 E. Trimble Road	  	San Jose	  	CA	  	Inland American Industrial Management LLC
							
	39.	  	44171	  	North 1st Street	  	3745-3775 North First St	  	San Jose	  	CA	  	Inland American Industrial Management LLC
							
	40.	  	44172	  	Las Plumas	  	1601 Las Plumas Ave	  	San Jose	  	CA	  	Inland American Industrial Management LLC
							
	41.	  	44173	  	Tech I	  	4415-4425 Technology Drive	  	Fremont	  	CA	  	Inland American Industrial Management LLC
							
	42.	  	44174	  	Tech II	  	4209 Technology Drive	  	Fremont	  	CA	  	Inland American Industrial Management LLC
							
	43.	  	44175	  	Timber I	  	44348-44388 Old Warm Springs Blvd	  	Fremont	  	CA	  	Inland American Industrial Management LLC
							
	44.	  	44176	  	Fremont	  	46360 Fremont Blvd	  	Fremont	  	CA	  	Inland American Industrial Management LLC
							
	45.	  	44177	  	Southpoint	  	755-775 Southpoint Drive	  	Petaluma	  	CA	  	Inland American Industrial Management LLC
							
	46.	  	44178	  	Sonora	  	1154-1156 Sonora Ct	  	Sunnyvale	  	CA	  	Inland American Industrial Management LLC
							
	47.	  	44179	  	Sycamore	  	550-576 Sycamore Drive	  	Milpitas	  	CA	  	Inland American Industrial Management LLC
							
	48.	  	48000	  	11500 MARKET STREET	  	11500 Market Street	  	Jacinto City	  	TX	  	Inland American Office Management LLC
							
	49.	  	48002	  	BRIDGESIDE POINT OFFICE BUILDING	  	100 Technology Drive	  	Pittsburg	  	PA	  	Inland American Office Management LLC
							
	50.	  	48003	  	AT&T CENTER - CHICAGO	  	2000 West AT&T Center Drive	  	Hoffman Estates	  	IL	  	Inland American Office Management LLC
							
	51.	  	48005	  	DULLES EXECUTIVE PLAZA	  	13530 & 13560 Dulles Technology Drive	  	Herndon	  	VA	  	Inland American Office Management LLC
							
	52.	  	48007	  	DENVER HIGHLANDS	  	8822 South Ridgeline Blvd.	  	Highlands Ranch	  	CO	  	Inland American Office Management LLC
							
	53.	  	48008	  	SANTEE RIVERVIEW	  	101 RiverView Parkway	  	Santee	  	CA	  	Inland American Office Management LLC
							
	54.	  	48009	  	COMMONS DRIVE	  	3901 Liberty Street	  	Aurora	  	IL	  	Inland American Office Management LLC
							
	55.	  	48010	  	KINROSS LAKES	  	3900 Kinross Lakes Parkway	  	Richfield	  	OH	  	Inland American Office Management LLC

  
 A-3 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	56.	  	48011	  	REGIONAL ROAD	  	725 North Regional Road	  	Greensboro	  	NC	  	Inland American Office Management LLC
							
	57.	  	48012	  	HOUSTON LAKES	  	8900 Lakes at 610 Drive	  	Houston	  	TX	  	Inland American Office Management LLC
							
	58.	  	48013	  	3801 S. COLLINS	  	3801 South Collins	  	Arlington	  	TX	  	Inland American Office Management LLC
							
	59.	  	48014	  	AT&T - ST LOUIS	  	909 Chestnut Street	  	St Louis	  	MO	  	Inland American Office Management LLC
							
	60.	  	48015	  	AT&T CLEVELAND	  	45 Erieview Plaza	  	Cleveland	  	OH	  	Inland American Office Management LLC
							
	61.	  	48016	  	WORLDGATE PLAZA	  	12801-12901 Worldgate Drive	  	Herndon	  	VA	  	Inland American Office Management LLC
							
	62.	  	48026	  	SANOFI AVENTIS - US INC	  	55 Corporate Drive	  	Bridgewater	  	NJ	  	Inland American Office Management LLC
							
	63.	  	48028	  	UNITED HEALTH - FREDERICK	  	800 Oak Street	  	Frederick	  	MD	  	Inland American Office Management LLC
							
	64.	  	46578	  	Suntrust-FL01204 Vierra	  	8226 North Wickam Road	  	Melbourne	  	FL	  	Inland American Retail Management LLC
							
	65.	  	46579	  	Suntrust-GA00695 Douglas Main	  	201 S. Peterson Avenue	  	Douglas	  	GA	  	Inland American Retail Management LLC
							
	66.	  	46580	  	Suntrust-MD00464 Bethesda Main Office	  	7500 Wisconsin Avenue	  	Bethesda	  	MD	  	Inland American Retail Management LLC
							
	67.	  	46581	  	Suntrust-NC00349 Six Forks	  	3620 Six Forks Road	  	Raleigh	  	NC	  	Inland American Retail Management LLC
							
	68.	  	46582	  	Suntrust-NC00388 Salem Group	  	2140 Country Club Road	  	Winston-Salem	  	NC	  	Inland American Retail Management LLC
							
	69.	  	46583	  	Suntrust-VA00772 Technology Center	  	1030 Wilmer Avenue	  	Richmond	  	VA	  	Inland American Retail Management LLC
							
	70.	  	40101	  	ANTOINE TOWN CENTER	  	12430 Tomball Pkwy	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	71.	  	40102	  	CYFAIR TOWN CENTER	  	17445 Spring Cypress	  	Cypress	  	TX	  	Inland American Retail Management LLC
							
	72.	  	40103	  	BAY COLONY	  	2955 S Gulf Freeway	  	League City	  	TX	  	Inland American Retail Management LLC
							
	73.	  	40104	  	BLACKHAWK TOWN CENTER	  	9885 Blackhawk Blvd	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	74.	  	40105	  	PRESTONWOOD TOWN CENTER	  	5301 Belt Line Road	  	Dallas	  	TX	  	Inland American Retail Management LLC

  
 A-4 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	75.	  	40106	  	BAY COLONY II	  	NWC of I-45 & FM 646	  	League City	  	TX	  	Inland American Retail Management LLC
							
	76.	  	40107	  	CYFAIR TOWN CENTER II	  	NEC of Highway 290 & Spring Cypress Road	  	Cypress	  	TX	  	Inland American Retail Management LLC
							
	77.	  	40108	  	VICTORY LAKES TOWN CENTER	  	NEC of I-45 and FM 646	  	League City	  	TX	  	Inland American Retail Management LLC
							
	78.	  	40109	  	SONIC AT ANTOINE TOWN CENTER	  	12710 Tomball Pkwy	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	79.	  	40110	  	STABLES TOWN CENTER I	  	18425 Champion Forest Dr.	  	Spring	  	TX	  	Inland American Retail Management LLC
							
	80.	  	40111	  	STABLES TOWN CENTER II	  	8765 Spring Cypress	  	Spring	  	TX	  	Inland American Retail Management LLC
							
	81.	  	40112	  	ROCKWELL PLAZA	  	NW Expressway	  	Oklahoma City	  	OK	  	Inland American Retail Management LLC
							
	82.	  	40113	  	STONE RIDGE MARKET	  	20935 US HWY 281 N	  	San Antonio	  	TX	  	Inland American Retail Management LLC
							
	83.	  	40114	  	SOUTH FRISCO VILLAGE	  	2930 Preston Road	  	Frisco	  	TX	  	Inland American Retail Management LLC
							
	84.	  	44501	  	HUNTING BAYOU	  	11420 East FWY I-10	  	Jacinto City	  	TX	  	Inland American Retail Management LLC
							
	85.	  	44503	  	ELDRIDGE TOWN CENTER	  	12330 Fm 1960 Rd W	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	86.	  	44504	  	NTB ELDRIDGE	  	12150 Fm 1960 Rd W	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	87.	  	44505	  	ATASCOCITA SHOPPING CENTER	  	7072 Fm 1960 East	  	Humble	  	TX	  	Inland American Retail Management LLC
							
	88.	  	44506	  	WINCHESTER TOWN CENTER	  	9344 Jones Road	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	89.	  	44508	  	CHILI’S - HUNTING BAYOU	  	11510 East Freeway	  	Jacinto City	  	TX	  	Inland American Retail Management LLC
							
	90.	  	44509	  	SALTGRASS RESTAURANT - HUNTING BAYOU	  	11900 East Freeway I-10	  	Jacinto City	  	TX	  	Inland American Retail Management LLC
							
	91.	  	44510	  	CYPRESS TOWN CENTER	  	12220 Jones Road	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	92.	  	44514	  	HIGHLAND PLAZA	  	1520 S Mason Rd	  	Katy	  	TX	  	Inland American Retail Management LLC

  
 A-5 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	93.	  	44520	  	TOMBALL TOWN CENTER	  	14060 Fm-2920 Road	  	Tomball	  	TX	  	Inland American Retail Management LLC
							
	94.	  	44524	  	WINDERMERE VILLAGE	  	12020 Fm 1960 Rd W	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	95.	  	44527	  	SPRING TOWN CENTER	  	21106 Kuykendahl Rd.	  	Spring	  	TX	  	Inland American Retail Management LLC
							
	96.	  	44529	  	CINEMARK - JACINTO CITY	  	11450 East Freeway	  	Jacinto City	  	TX	  	Inland American Retail Management LLC
							
	97.	  	44531	  	SHERMAN TOWN CENTER	  	3606 Town Center	  	Sherman	  	TX	  	Inland American Retail Management LLC
							
	98.	  	44535	  	PARADISE SHOPS OF LARGO	  	10411 Ulmerton Road	  	Largo	  	FL	  	Inland American Retail Management LLC
							
	99.	  	44536	  	BUCKHORN PLAZA	  	60-76 Lunger Drive	  	Bloomsburg	  	PA	  	Inland American Retail Management LLC
							
	100.	  	44539	  	MONODNOCK MARKETPLACE	  	30 Ash Brook Road	  	Keene	  	NH	  	Inland American Retail Management LLC
							
	101.	  	44540	  	STOP N SHOP - HYDE PARK	  	5 St. Andrews Rd.	  	Hyde Park	  	NY	  	Inland American Retail Management LLC
							
	102.	  	44541	  	TRIANGLE CENTER	  	1015 Ocean Beach Hwy	  	Longview	  	WA	  	Inland American Retail Management LLC
							
	103.	  	44546	  	STOP N SHOP - CUMBERLAND	  	70 Mendon Rd	  	Cumberland	  	RI	  	Inland American Retail Management LLC
							
	104.	  	44547	  	STOP N SHOP - MALDEN	  	99 Charles St	  	Malden	  	MA	  	Inland American Retail Management LLC
							
	105.	  	44548	  	STOP N SHOP - SWAMPSCOTT	  	450 Paradise Road	  	Swampscott	  	MA	  	Inland American Retail Management LLC
							
	106.	  	44549	  	STOP N SHOP - SOUTHINGTON	  	505 N. Main Street	  	Southington	  	CT	  	Inland American Retail Management LLC
							
	107.	  	44550	  	STOP N SHOP - FRAMINGHAM	  	19 Temple Street	  	Framingham	  	MA	  	Inland American Retail Management LLC
							
	108.	  	44551	  	STOP N SHOP - BRISTOL	  	605 Metacom Ave	  	Bristol	  	RI	  	Inland American Retail Management LLC
							
	109.	  	44552	  	STOP & SHOP - SICKLERVILLE	  	542 Berlin-Cross Key	  	Sicklerville	  	NJ	  	Inland American Retail Management LLC
							
	110.	  	44553	  	BI-LO - GREENVILLE	  	1315 S. Pleasantburg	  	Greenville	  	SC	  	Inland American Retail Management LLC
							
	111.	  	44554	  	BROOKS CORNER	  	3143 Se Military Rd	  	San Antonio	  	TX	  	Inland American Retail Management LLC

  
 A-6 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	112.	  	44555	  	LINCOLN MALL	  	622 George Washington Highway	  	Lincoln	  	RI	  	Inland American Retail Management LLC
							
	113.	  	44556	  	THE MARKET AT HILLIARD	  	1852 Hilliard Rome	  	Hilliard	  	OH	  	Inland American Retail Management LLC
							
	114.	  	44557	  	FABYAN RANDALL PLAZA	  	1980 Fabyan Parkway	  	Batavia	  	IL	  	Inland American Retail Management LLC
							
	115.	  	44558	  	LINCOLN VILLAGE	  	6165 North Lincoln Avenue	  	Chicago	  	IL	  	Inland American Retail Management LLC
							
	116.	  	44559	  	NEWTOWN ROAD	  	629 Newtown Road	  	Virginia Beach	  	VA	  	Inland American Retail Management LLC
							
	117.	  	44560	  	LEXINGTON ROAD	  	1575 Lexington Road	  	Athens	  	GA	  	Inland American Retail Management LLC
							
	118.	  	44561	  	GLENDALE HEIGHTS I, II, III	  	125 East Army Trail Road	  	Glendale Heights	  	IL	  	Inland American Retail Management LLC
							
	119.	  	44562	  	PARKWAY CENTRE NORTH	  	1656 Stringtown Road	  	Grove City	  	OH	  	Inland American Retail Management LLC
							
	120.	  	44563	  	SHERMAN PLAZA	  	1600 - 1620 Sherman Avenue	  	Evanston	  	IL	  	Inland American Retail Management LLC
							
	121.	  	44564	  	NEW FOREST CROSSING II	  	6025 Sam Houston Parkway	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	122.	  	44565	  	STATE STREET MARKET	  	6380 E. State Street	  	Rockford	  	IL	  	Inland American Retail Management LLC
							
	123.	  	44566	  	MARKET AT MORSE / HAMILTON	  	1320-1380 North Hamilton Road	  	Columbus	  	OH	  	Inland American Retail Management LLC
							
	124.	  	44568	  	PARKWAY CENTRE NORTH BLDG B	  	1656 Stringtown Road	  	Grove City	  	OH	  	Inland American Retail Management LLC
							
	125.	  	44569	  	CROSSROADS AT CHESAPEAKE SQUARE	  	4107 Portsmouth Boulevard	  	Chesapeake	  	VA	  	Inland American Retail Management LLC
							
	126.	  	44570	  	CHESAPEAKE COMMONS	  	4107 Portsmouth Boulevard	  	Chesapeake	  	VA	  	Inland American Retail Management LLC
							
	127.	  	44571	  	14th STREET MARKET	  	2200 E. 14th Street	  	Plano	  	TX	  	Inland American Retail Management LLC
							
	128.	  	44572	  	BELLERIVE PLAZA	  	170 Bellerive Boulevard	  	Nicholasville	  	KY	  	Inland American Retail Management LLC
							
	129.	  	44573	  	BRANDON CENTRE SOUTH	  	1903 Lumsden Road	  	Brandon	  	FL	  	Inland American Retail Management LLC

  
 A-7 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	130.	  	44574	  	CROSS TIMBERS COURT	  	745 Cross Timbers Road	  	Flower Mound	  	TX	  	Inland American Retail Management LLC
							
	131.	  	44575	  	CUSTER CREEK	  	3411-3501 Custer Parkway	  	Richardson	  	TX	  	Inland American Retail Management LLC
							
	132.	  	44576	  	DONELSON PLAZA	  	2500 Lebanon Pike	  	Nashville	  	TN	  	Inland American Retail Management LLC
							
	133.	  	44577	  	EAST GATE	  	250 Eastgate Drive	  	Aiken	  	SC	  	Inland American Retail Management LLC
							
	134.	  	44578	  	FLOWER MOUND CROSSING	  	2600-2650 Flower Mound Road	  	Flower Mound	  	TX	  	Inland American Retail Management LLC
							
	135.	  	44579	  	FURY’S FERRY	  	403 Furys Ferry Road	  	Augusta	  	GA	  	Inland American Retail Management LLC
							
	136.	  	44580	  	HERITAGE HEIGHTS	  	4000-4020 William D. Tate Avenue	  	Grapevine	  	TX	  	Inland American Retail Management LLC
							
	137.	  	44581	  	THE CENTER AT HUGH HOWELL	  	4420 Hugh Howell Road	  	Tucker	  	GA	  	Inland American Retail Management LLC
							
	138.	  	44582	  	HUNTER’S GLEN CROSSING	  	3945 Legacy Drive	  	Plano	  	TX	  	Inland American Retail Management LLC
							
	139.	  	44583	  	JOSEY OAKS	  	4112 North Josey Lane	  	Carrollton	  	TX	  	Inland American Retail Management LLC
							
	140.	  	44584	  	MARKET AT WESTLAKE	  	3700 Bee Caves Road	  	Westlake Hills	  	TX	  	Inland American Retail Management LLC
							
	141.	  	44585	  	PARK WEST PLAZA	  	302-322 Park Boulevard	  	Grapevine	  	TX	  	Inland American Retail Management LLC
							
	142.	  	44586	  	PIONEER PLAZA	  	701 East Cartwright Road	  	Mesquite	  	TX	  	Inland American Retail Management LLC
							
	143.	  	44587	  	RIVERVIEW VILLAGE	  	1050 N.E. Green Oaks Boulevard	  	Arlington	  	TX	  	Inland American Retail Management LLC
							
	144.	  	44588	  	SCOFIELD CROSSING	  	1700 West Parmer Lane	  	Austin	  	TX	  	Inland American Retail Management LLC
							
	145.	  	44589	  	SHILOH SQUARE	  	2645 Arapaho Road	  	Garland	  	TX	  	Inland American Retail Management LLC
							
	146.	  	44590	  	SUNCREEK VILLAGE	  	7801 Alma Drive	  	Plano	  	TX	  	Inland American Retail Management LLC
							
	147.	  	44591	  	THE HIGHLANDS	  	2301 FM 407	  	Flower Mound	  	TX	  	Inland American Retail Management LLC
							
	148.	  	44592	  	GRAVOIS DILLON PLAZA	  	5301-5315 Caroline Drive 1 Dillon Plaza	  	High Ridge	  	MO	  	Inland American Retail Management LLC

  
 A-8 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	149.	  	44593	  	PAVILIONS AT HARTMAN HERITAGE	  	I-70 and Little Blue Parkway	  	Independence	  	MO	  	Inland American Retail Management LLC
							
	150.	  	44595	  	LEGACY CROSSING	  	State Route 95 & US Route 23	  	Marion	  	OH	  	Inland American Retail Management LLC
							
	151.	  	44596	  	NORTHWEST MARKETPLACE	  	13706 - 13846 Northwest Freeway	  	Houston	  	TX	  	Inland American Retail Management LLC
							
	152.	  	44610	  	WASHINGTON PARK PLAZA	  	17730 - 18300 South Halsted Street	  	Homewood	  	IL	  	Inland American Retail Management LLC
							
	153.	  	44612	  	LORD SALISBURY CENTER	  	2645 N. Salisbury Road	  	Salisbury	  	MD	  	Inland American Retail Management LLC
							
	154.	  	44613	  	RIVERSTONE SHOPPING CENTER	  	Hwy 6 and 1092 South	  	Missouri City	  	TX	  	Inland American Retail Management LLC
							
	155.	  	44615	  	SPRING TOWN CENTER III	  	21106 Kuykendahl Rd.	  	Spring	  	TX	  	Inland American Retail Management LLC
							
	156.	  	44616	  	LAKEPORT COMMONS	  	5101 Sergeant Road	  	Sioux City	  	IA	  	Inland American Retail Management LLC
							
	157.	  	44617	  	FOREST PLAZA	  	760-790 West Johnson Street	  	Fond du Lac	  	WI	  	Inland American Retail Management LLC
							
	158.	  	44618	  	STREETS OF CRANBERRY	  	20406 - 20436 Route 19	  	Cranberry Township	  	PA	  	Inland American Retail Management LLC
							
	159.	  	44619	  	MCKINNEY TOWN CROSSING	  	8800 State Highway 121	  	McKinney	  	TX	  	Inland American Retail Management LLC
							
	160.	  	44620	  	PENN PARK	  	1401 SW 74th Street	  	Oklahoma City	  	OK	  	Inland American Retail Management LLC
							
	161.	  	44647	  	HILLSBOROUGH (Winston)	  	404 Hillsborough St.	  	Raleigh	  	NC	  	Inland American Retail Management LLC
							
	162.	  	44648	  	POPLIN PLACE	  	2901 W US HWY 74	  	Monroe	  	NC	  	Inland American Retail Management LLC
							
	163.	  	44650	  	SIEGEN PLAZA	  	6700-6800 Siegan Lane	  	Baton Rouge	  	LA	  	Inland American Retail Management LLC
							
	164.	  	44651	  	STREETS OF INDIAN LAKE	  	1418 Callender Lane	  	Hendersonville	  	TN	  	Inland American Retail Management LLC
							
	165.	  	44652	  	SOUTHGATE VILLAGE	  	1920 Hwy 31 South	  	Pelham	  	AL	  	Inland American Retail Management LLC
							
	166.	  	44653	  	CAMPUS MARKETPLACE	  	300 S Twin Oaks Valley Road	  	San Marcos	  	CA	  	Inland American Retail Management LLC
							
	167.	  	44654	  	GARDEN VILLAGE	  	28090 S. Western Avenue	  	San Pedro	  	CA	  	Inland American Retail Management LLC

  
 A-9 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	168.	  	44655	  	BEAR CREEK VILLAGE CENTER	  	Clinton Keith Road & I-15	  	Wildomar	  	CA	  	Inland American Retail Management LLC
							
	169.	  	44656	  	CHEYENNE MEADOWS	  	817 Cheyenne Meadows Road	  	Colorado Springs	  	CO	  	Inland American Retail Management LLC
							
	170.	  	44657	  	CENTERPLACE OF GREELEY	  	4500 Centerplace Drive	  	Greeley	  	CO	  	Inland American Retail Management LLC
							
	171.	  	44658	  	MERCHANTS CROSSING	  	1500 Placida Road	  	Englewood	  	FL	  	Inland American Retail Management LLC
							
	172.	  	44659	  	ANDERSON CENTRAL	  	651 SR 28 Bypass	  	Anderson	  	SC	  	Inland American Retail Management LLC
							
	173.	  	44660	  	BARTOW MARKETPLACE	  	103 Marketplace Blvd	  	Cartersville	  	GA	  	Inland American Retail Management LLC
							
	174.	  	44661	  	PALM HARBOR SHOPPING CENTER	  	100 Palm Coast Pkwy NE	  	Palm Coast	  	FL	  	Inland American Retail Management LLC
							
	175.	  	44662	  	PEACHLAND PROMENADE	  	24123 Peachland Blvd	  	Port Charlotte	  	FL	  	Inland American Retail Management LLC
							
	176.	  	44663	  	BOYNTON COMMONS	  	333-339 N Congress Avenue	  	Boynton Beach	  	FL	  	Inland American Retail Management LLC
							
	177.	  	44664	  	BUCKHEAD CROSSING	  	Sidney Marcus Blvd & Piedmont Road	  	Atlanta	  	GA	  	Inland American Retail Management LLC
							
	178.	  	44666	  	GATEWAY PLAZA	  	1305-1375 Western Blvd	  	Jacksonville	  	NC	  	Inland American Retail Management LLC
							
	179.	  	44667	  	HIRAM PAVILION	  	5220 Jimmy Lee Smith Pkwy	  	Hiram	  	GA	  	Inland American Retail Management LLC
							
	180.	  	44668	  	GATEWAY MARKET CENTER	  	7751-8229 9th Street N	  	St Petersburg	  	FL	  	Inland American Retail Management LLC
							
	181.	  	44669	  	COWETA CROSSING	  	370 Bullsboro Drive	  	Newnan	  	GA	  	Inland American Retail Management LLC
							
	182.	  	44670	  	THOMAS CROSSROADS	  	3150 Hwy 34 East	  	Newnan	  	GA	  	Inland American Retail Management LLC
							
	183.	  	44671	  	PARADISE PLACE	  	4075 Haverhill Road N	  	West Palm Beach	  	FL	  	Inland American Retail Management LLC
							
	184.	  	44672	  	ROSE CREEK	  	4403 Towne Lake Parkway	  	Woodstock	  	GA	  	Inland American Retail Management LLC
							
	185.	  	44673	  	WARD’S CROSSING	  	4026D-4040 Wards Road	  	Lynchburg	  	VA	  	Inland American Retail Management LLC
							
	186.	  	44674	  	HERITAGE PLAZA - CHICAGO	  	Army Trail Road & County Farm Road	  	Carol Stream	  	IL	  	Inland American Retail Management LLC

  
 A-10 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	187.	  	44675	  	SILVERLAKE	  	3158 Dixie Highway	  	Erlanger	  	KY	  	Inland American Retail Management LLC
							
	188.	  	44676	  	PLEASANT HILL SQUARE	  	2205 Pleasant Hill Road	  	Duluth	  	GA	  	Inland American Retail Management LLC
							
	189.	  	44677	  	BENT TREE PLAZA	  	7901 Falls of Neuse Road	  	Raleigh	  	NC	  	Inland American Retail Management LLC
							
	190.	  	44679	  	SARASOTA PAVILION	  	6507 S Tamiami Trail	  	Sarasota	  	FL	  	Inland American Retail Management LLC
							
	191.	  	44680	  	STONECREST MARKETPLACE	  	8000 Mall Parkway	  	Lithonia	  	GA	  	Inland American Retail Management LLC
							
	192.	  	44681	  	ROSEWOOD SHOPPING CENTER	  	2800 Rosewood Drive	  	Columbia	  	SC	  	Inland American Retail Management LLC
							
	193.	  	44682	  	FAIRVIEW MARKET	  	655 Fairview Road	  	Simpsonville	  	SC	  	Inland American Retail Management LLC
							
	194.	  	44683	  	JAMES CENTER	  	6901 S. 19th Street	  	Tacoma	  	WA	  	Inland American Retail Management LLC
							
	195.	  	44685	  	PAVILION AT LaQUINTA	  	79220 Hwy 111	  	LaQuinta	  	CA	  	Inland American Retail Management LLC
							
	196.	  	44686	  	DOTHAN PAVILION	  	4601 Montgomery Hwy	  	Dothan	  	AL	  	Inland American Retail Management LLC
							
	197.	  	44687	  	SYCAMORE COMMONS	  	10530 Northwest Parkway	  	Matthews	  	NC	  	Inland American Retail Management LLC
							
	198.	  	44688	  	UNIVERSAL PLAZA	  	5401 N University Drive	  	Lauderhill	  	FL	  	Inland American Retail Management LLC
							
	199.	  	44689	  	HERITAGE CROSSING	  	3401 Raleigh Road Parkway	  	Wilson	  	NC	  	Inland American Retail Management LLC
							
	200.	  	44690	  	PROMENADE - FULTONDALE	  	Walkers Chapel Road & I-65	  	Fultondale	  	AL	  	Inland American Retail Management LLC
							
	201.	  	44691	  	TULSA HILLS SHOPPING CENTER	  	7336 S Olympia Avenue W	  	Tulsa	  	OK	  	Inland American Retail Management LLC
							
	202.	  	44694	  	SHERMAN TOWN CENTER II	  	845 North Creek Drive	  	Sherman	  	TX	  	Inland American Retail Management LLC
							
	203.	  	44695	  	SPARKS CROSSING	  	101 Los Altos Pkwy	  	Sparks	  	NV	  	Inland American Retail Management LLC
							
	204.	  	44696	  	WHITE OAK CROSSING	  	2700 Timber Drive	  	Garner	  	NC	  	Inland American Retail Management LLC

  
 A-11 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	205.	  	44703	  	UNIVERSITY OAKS SHOPPING CENTER	  	201 University Oaks Blvd	  	Round Rock	  	TX	  	Inland American Retail Management LLC
							
	206.	  	44704	  	GRAFTON COMMONS	  	Port Washington Road / Hwy 60	  	Grafton	  	WI	  	Inland American Retail Management LLC
							
	207.	  	44705	  	WOODLAKE CROSSING	  	SWQ. of FM 78 & Woodlake Parkway	  	San Antonio	  	TX	  	Inland American Retail Management LLC
							
	208.	  	44725	  	LOGAN’S ROADHOUSE	  	3060 West Sand Lake Road	  	Orlando	  	FL	  	Inland American Retail Management LLC
							
	209.	  	44728	  	WESTPORT VILLAGE	  	1315 Herr Lane	  	Louisville	  	KY	  	Inland American Retail Management LLC
							
	210.	  	44730	  	WALDEN PARK	  	14005 RESEARCH BLVD	  	AUSTIN	  	TX	  	Inland American Retail Management LLC
							
	211.	  	44731	  	West Creek Shopping Center	  	4404 William Cannon	  	AUSTIN	  	TX	  	Inland American Retail Management LLC
							
	212.	  	44900	  	MONADNOCK CONDO ASSOC	  	30 Ash Brook Road	  	Keene	  	NH	  	Inland American Retail Management LLC
							
	213.	  	44901	  	WARD’S CROSSING - OEA	  	4026D-4040 Wards Road	  	Lynchburg	  	VA	  	Inland American Retail Management LLC
							
	214.	  	46044	  	Citizens CFG-NH - 06 Manchester OFFICE	  	875 Elm Street	  	Manchester	  	NH	  	Inland American Retail Management LLC
							
	215.	  	46050	  	Citizens CFG-NY - 02 Plattsburgh	  	6 Oak Street	  	Plattsburgh	  	NY	  	Inland American Retail Management LLC
							
	216.	  	46072	  	Citizens CFG-PA - 16 Dallastown	  	45 E. Main St	  	Dallastown	  	PA	  	Inland American Retail Management LLC
							
	217.	  	46142	  	Citizens CFG-PA - 88 York RETAIL	  	1 N. George St.	  	York	  	PA	  	Inland American Retail Management LLC
							
	218.	  	46149	  	Citizens CFG-RI - 08 Providence OFFICE	  	870 Westminster Street	  	Providence	  	RI	  	Inland American Retail Management LLC
							
	219.	  	46157	  	Suntrust-AL00121 Shoal Creek Branch	  	300 US Highway 43	  	Killen	  	AL	  	Inland American Retail Management LLC
							
	220.	  	46158	  	Suntrust-AL00107 Muscle Shoals Branch	  	1411 Woodward Avenue	  	Muscle Shoals	  	AL	  	Inland American Retail Management LLC
							
	221.	  	46160	  	Suntrust-FL00122 Clark Road Office	  	5727 Clark Road	  	Sarasota	  	FL	  	Inland American Retail Management LLC
							
	222.	  	46161	  	Suntrust-FL00124 Sunwest Office	  	4125 State Road 60	  	Vero Beach	  	FL	  	Inland American Retail Management LLC

  
 A-12 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	223.	  	46162	  	Suntrust-FL00127 Fort Meade Branch	  	214 West Broadway	  	Fort Meade	  	FL	  	Inland American Retail Management LLC
							
	224.	  	46163	  	Suntrust-FL00129 St. Lucie West Office	  	1301 Northwest St. Lucie West Blvd.	  	Port St. Lucie	  	FL	  	Inland American Retail Management LLC
							
	225.	  	46165	  	Suntrust-FL00134 Imperial Lakes Branch	  	5980 Imperial Parkway	  	Mulberry	  	FL	  	Inland American Retail Management LLC
							
	226.	  	46166	  	Suntrust-FL00140 Lake Mary Branch	  	4240 West Lake Mary Boulevard	  	Lake Mary	  	FL	  	Inland American Retail Management LLC
							
	227.	  	46167	  	Suntrust-FL00149 Haile Plantation Branc	  	5303 Southwest 91st Drive	  	Gainesville	  	FL	  	Inland American Retail Management LLC
							
	228.	  	46168	  	Suntrust-FL00152 Millhopper Branch	  	3814 Northwest 43rd Street	  	Gainesville	  	FL	  	Inland American Retail Management LLC
							
	229.	  	46170	  	Suntrust-FL00168 Tiger Point Office	  	3301 Gulf Breeze Parkway	  	Gulf Breeze	  	FL	  	Inland American Retail Management LLC
							
	230.	  	46171	  	Suntrust-FL00175 North Beneva Office	  	3577 Fruitville Road	  	Sarasota	  	FL	  	Inland American Retail Management LLC
							
	231.	  	46172	  	Suntrust-FL00178 Bayonet Point Branch	  	7612 State Road 52	  	Bayonet Point	  	FL	  	Inland American Retail Management LLC
							
	232.	  	46175	  	Suntrust-FL00193 Hobe Sound Office	  	9955 Southeast Federal Highway	  	Hobe Sound	  	FL	  	Inland American Retail Management LLC
							
	233.	  	46176	  	Suntrust-FL00198 North Port Office	  	7061 South U.S. Highway #1	  	Port St. Lucie	  	FL	  	Inland American Retail Management LLC
							
	234.	  	46177	  	Suntrust-FL00206 Mount Dora Branch	  	200 East Fifth Avenue	  	Mount Dora	  	FL	  	Inland American Retail Management LLC
							
	235.	  	46178	  	Suntrust-FL00218 Daytona Beach Shores B	  	2300 South Atlantic Avenue	  	Daytona Beach	  	FL	  	Inland American Retail Management LLC
							
	236.	  	46179	  	Suntrust-FL00243 Marianna Downtown Offi	  	4425 Lafayette Street	  	Marianna	  	FL	  	Inland American Retail Management LLC
							
	237.	  	46180	  	Suntrust-FL00264 Land O’Lakes Branch	  	21744 State Road 54	  	Lutz	  	FL	  	Inland American Retail Management LLC
							
	238.	  	46182	  	Suntrust-FL00281 St. Augustine Office	  	1850 U.S. Highway 1 South	  	St. Augustine	  	FL	  	Inland American Retail Management LLC
							
	239.	  	46183	  	Suntrust-FL00303 South Beach Office	  	3720 South Third Street	  	Jacksonville	  	FL	  	Inland American Retail Management LLC

  
 A-13 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	240.	  	46184	  	Suntrust-FL00304 Regency Square Office	  	344 Monument Road	  	Jacksonville	  	FL	  	Inland American Retail Management LLC
							
	241.	  	46187	  	Suntrust-FL00948 East Boca Raton Office	  	880 East Palmetto Park Road	  	Boca Raton	  	FL	  	Inland American Retail Management LLC
							
	242.	  	46188	  	Suntrust-FL00953 West Tamarac Office	  	7879 West Commercial Boulevard	  	Tamarac	  	FL	  	Inland American Retail Management LLC
							
	243.	  	46189	  	Suntrust-FL00961 Pompano Beach	  	1409 East Atlantic Boulevard	  	Pompano Beach	  	FL	  	Inland American Retail Management LLC
							
	244.	  	46193	  	Suntrust-FL01000 West St. Cloud Branch	  	4290 13th Street	  	St. Cloud	  	FL	  	Inland American Retail Management LLC
							
	245.	  	46194	  	Suntrust-FL01033 Granada Boulevard Bran	  	113 East Granada Boulevard	  	Ormond Beach	  	FL	  	Inland American Retail Management LLC
							
	246.	  	46195	  	Suntrust-FL01034 Bill France Boulevard	  	299 Bill France Boulevard	  	Daytona Beach	  	FL	  	Inland American Retail Management LLC
							
	247.	  	46196	  	Suntrust-FL01035 West Ormond Branch	  	160 N. Nova Road	  	Ormond Beach	  	FL	  	Inland American Retail Management LLC
							
	248.	  	46197	  	Suntrust-FL01038 Deltona Branch	  	892 Deltona Boulevard	  	Deltona	  	FL	  	Inland American Retail Management LLC
							
	249.	  	46200	  	Suntrust-FL01049 Ormond Towne Square Br	  	1470 West Granada Boulevard	  	Ormond Beach	  	FL	  	Inland American Retail Management LLC
							
	250.	  	46201	  	Suntrust-FL01066 Southside Office	  	745 South Broad Street	  	Brooksville	  	FL	  	Inland American Retail Management LLC
							
	251.	  	46203	  	Suntrust-FL01070 Spring Hill Office	  	7319 Spring Hill Drive	  	Spring Hill	  	FL	  	Inland American Retail Management LLC
							
	252.	  	46204	  	Suntrust-FL01076 Inverness Branch	  	408 South U.S. Highway 41	  	Inverness	  	FL	  	Inland American Retail Management LLC
							
	253.	  	46205	  	Suntrust-FL01092 Pembroke Pines	  	10000 Taft Street	  	Pembroke Pines	  	FL	  	Inland American Retail Management LLC
							
	254.	  	46207	  	Suntrust-FL01105 Indian Harbour Beach B	  	314 East Eau Gallie Boulevard	  	Indian Harbour Beach	  	FL	  	Inland American Retail Management LLC

  
 A-14 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	255.	  	46208	  	Suntrust-FL01106 Lake Washington Branch	  	2458 North Wickham Road	  	Melbourne	  	FL	  	Inland American Retail Management LLC
							
	256.	  	46210	  	Suntrust-FL01117 Pine Hills Branch	  	5025 West Colonial Drive	  	Orlando	  	FL	  	Inland American Retail Management LLC
							
	257.	  	46211	  	Suntrust-FL01142 South 436 Lake Margare	  	3800 South Semoran Boulevard	  	Orlando	  	FL	  	Inland American Retail Management LLC
							
	258.	  	46214	  	Suntrust-FL01158 West Central Office	  	6300 Central Avenue	  	St. Petersburg	  	FL	  	Inland American Retail Management LLC
							
	259.	  	46216	  	Suntrust-FL01174 Tuscawilla Branch	  	5775 Red Bug Lake Road	  	Casselberry	  	FL	  	Inland American Retail Management LLC
							
	260.	  	46218	  	Suntrust-FL01198 Rockledge Branch	  	234 Barton Boulevard	  	Rockledge	  	FL	  	Inland American Retail Management LLC
							
	261.	  	46219	  	Suntrust-FL01212 Flagler Plaza Branch	  	100 Flagler Plaza Drive	  	Palm Coast	  	FL	  	Inland American Retail Management LLC
							
	262.	  	46220	  	Suntrust-FL01215 North Causeway Branch	  	111 North Causeway	  	New Smyrna Beach	  	FL	  	Inland American Retail Management LLC
							
	263.	  	46221	  	Suntrust-FL01222 Pasco Square Office	  	4041 Rowan Road	  	New Port Richey	  	FL	  	Inland American Retail Management LLC
							
	264.	  	46222	  	Suntrust-FL01235 Countryside Office	  	26627 US Highway 19 North	  	Clearwater	  	FL	  	Inland American Retail Management LLC
							
	265.	  	46223	  	Suntrust-FL01236 East Clearwater Office	  	2150 Cleveland Street	  	Clearwater	  	FL	  	Inland American Retail Management LLC
							
	266.	  	46225	  	Suntrust-FL01246 Sabal Park Office	  	9601 East Martin Luther King Junior Boul	  	Tampa	  	FL	  	Inland American Retail Management LLC
							
	267.	  	46227	  	Suntrust-FL01287 North Lakeland Branch	  	1075 Carpenters Way	  	Lakeland	  	FL	  	Inland American Retail Management LLC
							
	268.	  	46229	  	Suntrust-FL01346 South Ocala Branch	  	111 Southwest 17th Street	  	Ocala	  	FL	  	Inland American Retail Management LLC
							
	269.	  	46230	  	Suntrust-FL01349 Golden Hills Office	  	4800 Northwest Blichton Road	  	Ocala	  	FL	  	Inland American Retail Management LLC
							
	270.	  	46231	  	Suntrust-FL01354 Executive Park Office	  	3990 Southwest State Road 200	  	Ocala	  	FL	  	Inland American Retail Management LLC
							
	271.	  	46232	  	Suntrust-FL01355 Lakewood Office	  	4142 Sixth Street South	  	St. Petersburg	  	FL	  	Inland American Retail Management LLC

  
 A-15 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	272.	  	46234	  	Suntrust-GA00329 Buckhead Branch	  	3020 Peachtree Road Northwest	  	Atlanta	  	GA	  	Inland American Retail Management LLC
							
	273.	  	46236	  	Suntrust-GA00338 Northside Parkway Bran	  	3300 Northside Parkway Northwest	  	Atlanta	  	GA	  	Inland American Retail Management LLC
							
	274.	  	46237	  	Suntrust-GA00344 Sandy Springs Branch	  	5898 Roswell Road Northeast	  	Atlanta	  	GA	  	Inland American Retail Management LLC
							
	275.	  	46239	  	Suntrust-GA00350 Rockbridge Memorial Br	  	3850 Rockbridge Road	  	Stone Mountain	  	GA	  	Inland American Retail Management LLC
							
	276.	  	46240	  	Suntrust-GA00362 Panola Road Branch	  	2843 Panola Road	  	Lithonia	  	GA	  	Inland American Retail Management LLC
							
	277.	  	46241	  	Suntrust-GA00369 Shannon Mall Branch	  	4601 Jonesboro Road	  	Union City	  	GA	  	Inland American Retail Management LLC
							
	278.	  	46242	  	Suntrust-GA00371 Peachtree City Branch	  	103 City Circle	  	Peachtree City	  	GA	  	Inland American Retail Management LLC
							
	279.	  	46243	  	Suntrust-GA00379 Chamblee-Peachtree Ind	  	5370 Peachtree Industrial	  	Chamblee	  	GA	  	Inland American Retail Management LLC
							
	280.	  	46244	  	Suntrust-GA00382 Stone Mountain Branch	  	5473 East Mountain Street	  	Stone Mountain	  	GA	  	Inland American Retail Management LLC
							
	281.	  	46248	  	Suntrust-GA00449 Stockbridge Branch	  	4986 North Henry Boulevard	  	Stockbridge	  	GA	  	Inland American Retail Management LLC
							
	282.	  	46249	  	Suntrust-GA00454 Court Square Branch	  	930 Main Street	  	Conyers	  	GA	  	Inland American Retail Management LLC
							
	283.	  	46250	  	Suntrust-GA00465 Southlake Branch	  	1235 Southlake Circle	  	Morrow	  	GA	  	Inland American Retail Management LLC
							
	284.	  	46252	  	Suntrust-GA00474 Marietta Branch	  	47 Whitlock Avenue	  	Marietta	  	GA	  	Inland American Retail Management LLC
							
	285.	  	46253	  	Suntrust-GA00475 Merchants Walk Branch	  	1331 Johnson Ferry Road	  	Marietta	  	GA	  	Inland American Retail Management LLC
							
	286.	  	46257	  	Suntrust-GA00507 Washington Road Tho	  	658 Main Street	  	Thomson	  	GA	  	Inland American Retail Management LLC

  
 A-16 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	287.	  	46258	  	Suntrust-GA00509 Washington Road Evans	  	4212 Washington Road	  	Evans	  	GA	  	Inland American Retail Management LLC
							
	288.	  	46259	  	Suntrust-GA00531 Bradley Park Branch	  	1645 Bradley Park Drive	  	Columbus	  	GA	  	Inland American Retail Management LLC
							
	289.	  	46260	  	Suntrust-GA00588 Derenne Avenue Branch	  	610 East Derenne Avenue	  	Savannah	  	GA	  	Inland American Retail Management LLC
							
	290.	  	46261	  	Suntrust-GA00591 Skidaway Branch	  	2815 Skidaway Road	  	Savannah	  	GA	  	Inland American Retail Management LLC
							
	291.	  	46263	  	Suntrust-GA00653 Gray Highway Office	  	1104 Gray Highway	  	Macon	  	GA	  	Inland American Retail Management LLC
							
	292.	  	46264	  	Suntrust-GA00686 Five Points Branch	  	300 South Mock Road	  	Albany	  	GA	  	Inland American Retail Management LLC
							
	293.	  	46265	  	Suntrust-GA00704 Sylvester Office	  	201 North Isabella Street	  	Sylvester	  	GA	  	Inland American Retail Management LLC
							
	294.	  	46266	  	Suntrust-GA00715 Altama Office	  	4410 Altama Avenue	  	Brunswick	  	GA	  	Inland American Retail Management LLC
							
	295.	  	46268	  	Suntrust-GA00738 Gaines School Road Off	  	180 Gaines School Road	  	Athens	  	GA	  	Inland American Retail Management LLC
							
	296.	  	46269	  	Suntrust-GA00743 Madison Office	  	286 Hancock Street	  	Madison	  	GA	  	Inland American Retail Management LLC
							
	297.	  	46270	  	Suntrust-GA00849 NCF: Cartersville	  	827 Joe Frank Harris Pkwy	  	Cartersville	  	GA	  	Inland American Retail Management LLC
							
	298.	  	46271	  	Suntrust-MD00224 Historic Annapolis	  	152 Main Street	  	Annapolis	  	MD	  	Inland American Retail Management LLC
							
	299.	  	46273	  	Suntrust-MD00276 Prince FrederickFox R	  	597 Solomons Island Road N.	  	Prince Frederick	  	MD	  	Inland American Retail Management LLC
							
	300.	  	46274	  	Suntrust-MD00286 Glen Burnie Branch	  	100 Crain Hwy. S.W.	  	Glen Burnie	  	MD	  	Inland American Retail Management LLC
							
	301.	  	46275	  	Suntrust-MD00297 Cambridge	  	403 Academy Street	  	Cambridge	  	MD	  	Inland American Retail Management LLC
							
	302.	  	46278	  	Suntrust-MD00311 Avondale	  	1900 Queens Chapel Road	  	Avondale	  	MD	  	Inland American Retail Management LLC
							
	303.	  	46281	  	Suntrust-NC00138 NCF: Asheboro	  	272 N Fayetteville St	  	Asheboro	  	NC	  	Inland American Retail Management LLC
							
	304.	  	46282	  	Suntrust-NC00148 NCF: Bessemer City	  	125 E Virginia Ave	  	Bessemer City	  	NC	  	Inland American Retail Management LLC

  
 A-17 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	305.	  	46284	  	Suntrust-NC00191 NCF: Carmel Commons	  	7801 Pineville-Matthews Rd	  	Charlotte	  	NC	  	Inland American Retail Management LLC
							
	306.	  	46285	  	Suntrust-NC00199 NCF: Charlotte Plaza	  	4441 The Plaza	  	Charlotte	  	NC	  	Inland American Retail Management LLC
							
	307.	  	46286	  	Suntrust-NC00201 NCF: Sardis Rd aka Gal	  	1935 Galleria Blvd	  	Charlotte	  	NC	  	Inland American Retail Management LLC
							
	308.	  	46287	  	Suntrust-NC00205 NCF: Wilmar	  	818 Church Street North	  	Concord	  	NC	  	Inland American Retail Management LLC
							
	309.	  	46288	  	Suntrust-NC00210 NCF: Creedmoor	  	201 S Main Street	  	Creedmoor	  	NC	  	Inland American Retail Management LLC
							
	310.	  	46289	  	Suntrust-NC00213 NCF: Dunn	  	2100 W Cumberland St	  	Dunn	  	NC	  	Inland American Retail Management LLC
							
	311.	  	46290	  	Suntrust-NC00226 NCF: Croasdaile	  	1821 Hillandale Rd	  	Durham	  	NC	  	Inland American Retail Management LLC
							
	312.	  	46291	  	Suntrust-NC00230 NCF: Bethesda	  	1611 S Miami Blvd	  	Durham	  	NC	  	Inland American Retail Management LLC
							
	313.	  	46293	  	Suntrust-NC00266 NCF: Adams Farm	  	5705 High Point Road	  	Greensboro	  	NC	  	Inland American Retail Management LLC
							
	314.	  	46294	  	Suntrust-NC00273 NCF: Airpark	  	7804 National Service Rd	  	Greensboro	  	NC	  	Inland American Retail Management LLC
							
	315.	  	46296	  	Suntrust-NC00280 NCF: Harrisburg	  	4720 Highway 49 S	  	Harrisburg	  	NC	  	Inland American Retail Management LLC
							
	316.	  	46297	  	Suntrust-NC00282 NCF: Hendersonville Ma	  	222 S Main Street	  	Hendersonville	  	NC	  	Inland American Retail Management LLC
							
	317.	  	46298	  	Suntrust-NC00301 NCF: Mulberry	  	110 Mulberry St SW	  	Lenoir	  	NC	  	Inland American Retail Management LLC
							
	318.	  	46299	  	Suntrust-NC00303 NCF: Tyro	  	4394 S NC Hwy 150	  	Lexington	  	NC	  	Inland American Retail Management LLC
							
	319.	  	46300	  	Suntrust-NC00306 NCF: Mebane	  	204 W Center Street	  	Mebane	  	NC	  	Inland American Retail Management LLC
							
	320.	  	46301	  	Suntrust-NC00318 NCF: Oxford: Main St	  	140 W Main St	  	Oxford	  	NC	  	Inland American Retail Management LLC
							
	321.	  	46302	  	Suntrust-NC00320 NCF: Pittsboro	  	88 Hillsboro Street	  	Pittsboro	  	NC	  	Inland American Retail Management LLC
							
	322.	  	46303	  	Suntrust-NC00355 NCF: North Madison	  	804 N Madison Blvd	  	Roxboro	  	NC	  	Inland American Retail Management LLC

  
 A-18 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	323.	  	46304	  	Suntrust-NC00358 NCF: Rural Hall	  	7880 Broad Street	  	Rural Hall	  	NC	  	Inland American Retail Management LLC
							
	324.	  	46306	  	Suntrust-NC00365 NCF: Stanley	  	416 Highway 27 S	  	Stanley	  	NC	  	Inland American Retail Management LLC
							
	325.	  	46309	  	Suntrust-NC00368 NCF: Sylva Main	  	624 W Main St	  	Sylva	  	NC	  	Inland American Retail Management LLC
							
	326.	  	46310	  	Suntrust-NC00374 NCF: Walnut Cove Main	  	234 N Main St.	  	Walnut Cove	  	NC	  	Inland American Retail Management LLC
							
	327.	  	46312	  	Suntrust-NC00389 NCF: Ogburn Station	  	4306 N Liberty Street	  	Winston-Salem	  	NC	  	Inland American Retail Management LLC
							
	328.	  	46313	  	Suntrust-NC00393 NCF: Yadkinville: Sta	  	200 S State St	  	Yadkinville	  	NC	  	Inland American Retail Management LLC
							
	329.	  	46315	  	Suntrust-SC00151 NCF: Pleasantburg	  	201 S Pleasantburg Dr.	  	Greenville	  	SC	  	Inland American Retail Management LLC
							
	330.	  	46316	  	Suntrust-SC00152 NCF: Wade Hampton	  	2111 Wade Hampton Blvd	  	Greenville	  	SC	  	Inland American Retail Management LLC
							
	331.	  	46317	  	Suntrust-SC00154 NCF: Woodruff Road	  	1610 Woodruff Road	  	Greenville	  	SC	  	Inland American Retail Management LLC
							
	332.	  	46318	  	Suntrust-SC00159 NCF: Berea	  	55 Farrs Bridge Road	  	Greenville	  	SC	  	Inland American Retail Management LLC
							
	333.	  	46319	  	Suntrust-SC00169 NCF: Liberty	  	5 W Main St	  	Liberty	  	SC	  	Inland American Retail Management LLC
							
	334.	  	46322	  	Suntrust-TN00171 Woodbine Branch	  	2915 Nolensville Road	  	Nashville	  	TN	  	Inland American Retail Management LLC
							
	335.	  	46323	  	Suntrust-TN00172 Donelson Branch	  	2503 Lebanon Road	  	Nashville	  	TN	  	Inland American Retail Management LLC
							
	336.	  	46324	  	Suntrust-TN00179 Cool Springs Branch	  	1725 Mallory Lane	  	Brentwood	  	TN	  	Inland American Retail Management LLC
							
	337.	  	46325	  	Suntrust-TN00181 Hillsboro Village Bran	  	1605 21st Avenue South	  	Nashville	  	TN	  	Inland American Retail Management LLC
							
	338.	  	46327	  	Suntrust-TN00191 Brentwood Maryland Far	  	5030 Thoroughbred Lane	  	Brentwood	  	TN	  	Inland American Retail Management LLC
							
	339.	  	46328	  	Suntrust-TN00193 Smyrna Branch	  	189 South Lowry Street	  	Smyrna	  	TN	  	Inland American Retail Management LLC

  
 A-19 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	340.	  	46329	  	Suntrust-TN00204 Lebanon Main Office	  	240 West Main Street	  	Lebanon	  	TN	  	Inland American Retail Management LLC
							
	341.	  	46330	  	Suntrust-TN00209 South Side Branch - Mu	  	1250 South Church Street	  	Murfreesboro	  	TN	  	Inland American Retail Management LLC
							
	342.	  	46331	  	Suntrust-TN00210 University Branch	  	1213 Greenland Drive	  	Murfreesboro	  	TN	  	Inland American Retail Management LLC
							
	343.	  	46335	  	Suntrust-TN00275 North County Branch	  	9627 Dayton Pike	  	Soddy Daisy	  	TN	  	Inland American Retail Management LLC
							
	344.	  	46336	  	Suntrust-TN00276 Signal Mountain Branch	  	1301 Taft Highway	  	Signal Mountain	  	TN	  	Inland American Retail Management LLC
							
	345.	  	46338	  	Suntrust-TN00281 Lee Highway Branch	  	7001 Lee Highway	  	Chattanooga	  	TN	  	Inland American Retail Management LLC
							
	346.	  	46339	  	Suntrust-TN00287 West Tenth Street Bran	  	110 West Tenth Street	  	Chattanooga	  	TN	  	Inland American Retail Management LLC
							
	347.	  	46340	  	Suntrust-TN00316 Walnut Street Facility	  	426 West Walnut Street	  	Johnson City	  	TN	  	Inland American Retail Management LLC
							
	348.	  	46341	  	Suntrust-TN00324 Allandale Mt Carmel	  	4233 West Stone Drive	  	Kingsport	  	TN	  	Inland American Retail Management LLC
							
	349.	  	46343	  	Suntrust-TN00397 Loudon Facility	  	414 Wharf Street	  	Loudon	  	TN	  	Inland American Retail Management LLC
							
	350.	  	46344	  	Suntrust-TN00400 Alpha Facility	  	5716 West Andrew Johnson Highway	  	Morristown	  	TN	  	Inland American Retail Management LLC
							
	351.	  	46346	  	Suntrust-VA00185 Chippenham	  	7133 Forest Hill Ave	  	Richmond	  	VA	  	Inland American Retail Management LLC
							
	352.	  	46347	  	Suntrust-VA00186 Ampthill	  	4830 Jefferson Davis Hwy	  	Richmond	  	VA	  	Inland American Retail Management LLC
							
	353.	  	46348	  	Suntrust-VA00333 Gloucester Courthouse	  	6548 Main Street	  	Gloucester	  	VA	  	Inland American Retail Management LLC
							
	354.	  	46349	  	Suntrust-VA00344 Annandale East	  	4250 John Marr Drive	  	Fairfax	  	VA	  	Inland American Retail Management LLC
							
	355.	  	46350	  	Suntrust-VA00421 Hunter Hill	  	869 N. Lee Highway	  	Lexington	  	VA	  	Inland American Retail Management LLC
							
	356.	  	46354	  	Suntrust-VA00475 South Roanoke	  	112 McClanahan Street	  	Roanoke	  	VA	  	Inland American Retail Management LLC

  
 A-20 

													
	 	  	 Building
	  	 Property Name
	  	 Address
	  	 City
	  	 ST
	  	 Manager

	357.	  	46356	  	Suntrust-VA00491 Kent Street	  	400 West Main Street	  	Radford	  	VA	  	Inland American Retail Management LLC
							
	358.	  	46357	  	Suntrust-VA00506 Kingsmill	  	496 Mclaws Circle	  	Williamsburg	  	VA	  	Inland American Retail Management LLC
							
	359.	  	46359	  	Suntrust-VA00524 Onancock	  	62 Market Street	  	Onancock	  	VA	  	Inland American Retail Management LLC
							
	360.	  	46360	  	Suntrust-VA00527 Accomac	  	23364 Front Street	  	Accomac	  	VA	  	Inland American Retail Management LLC
							
	361.	  	46361	  	Suntrust-VA00537 Painter	  	33287 Railroad Avenue	  	Painter	  	VA	  	Inland American Retail Management LLC
							
	362.	  	46362	  	Suntrust-VA00549 Collinsville	  	3000 Virginia Avenue	  	Collinsville	  	VA	  	Inland American Retail Management LLC
							
	363.	  	46363	  	Suntrust-VA00571 Patrick County	  	114 West Blue Ridge Street	  	Stuart	  	VA	  	Inland American Retail Management LLC
							
	364.	  	46364	  	Suntrust-VA00572 Garrisonville	  	160 Garrisonville Road	  	Stafford	  	VA	  	Inland American Retail Management LLC
							
	365.	  	46366	  	Suntrust-VA00922 NCF: Cave Springs	  	4110 Brambleton Ave SW	  	Roanoke	  	VA	  	Inland American Retail Management LLC
							
	366.	  	47101	  	INTECH RETAIL	  	6335 Intech Commons Drive	  	Indianapolis	  	IN	  	Inland American Retail Management LLC
							
	367.	  	48802	  	Woodridge Crossing	  	3340 FM 544	  	Wylie	  	TX	  	Inland American Retail Management LLC

  
 A-21EX-10.1

 Exhibit 10.1 

EXECUTION VERSION 

AMENDMENT NO. 1, INCREMENTAL AMENDMENT AND JOINDER AGREEMENT 

AMENDMENT NO. 1, INCREMENTAL AMENDMENT AND JOINDER AGREEMENT (this “Agreement”) dated as of February 3, 2014 relating to
the Amended and Restated Credit Agreement dated as of April 29, 2011 and amended and restated as of March 6, 2013 (as otherwise heretofore amended or modified, the “Credit Agreement”) among VERINT SYSTEMS INC., a Delaware
corporation (the “Company”), the SUBSIDIARY BORROWERS from time to time party thereto, the LENDERS from time to time party thereto, and CREDIT SUISSE AG, as administrative agent (in such capacity, the “Administrative
Agent”) and collateral agent. 
 RECITALS: 

WHEREAS, the Company has, by notice to the Administrative Agent (the date of such notice, the “Notice Date”), requested
Incremental Term Loans in an aggregate principal amount of $300,000,000. 
 WHEREAS, each of Credit Suisse Securities (USA) LLC, Deutsche
Bank Securities Inc., RBC Capital Markets, Barclays Bank PLC and HSBC Securities (USA) Inc. has agreed to act as a joint lead arranger and joint bookrunner in connection with the Incremental Term Loans (in such capacities, collectively, the
“Joint Lead Arrangers”) pursuant to that certain Amended and Restated Commitment Letter dated as of January 10, 2014 (the “Commitment Letter”) entered into in connection herewith. 

WHEREAS, each financial institution identified on the signature pages hereto as an “Incremental Term Loan Lender” (each, an
“Incremental Term Loan Lender”) has agreed severally, on the terms and conditions set forth herein and in the Credit Agreement, to provide a portion of such Incremental Term Loans and to become, if not already, a Lender for all
purposes under the Credit Agreement. 
 The parties hereto therefore agree as follows: 

SECTION 1. Defined Terms; References. Unless otherwise specifically defined herein, each capitalized term used herein (including in
the preamble and recitals hereto) that is defined in the Credit Agreement has the meaning assigned to such term in the Credit Agreement. Each reference to “hereof”, “hereunder”, “herein” and “hereby” and each
other similar reference and each reference to “this Agreement” and each other similar reference contained in the Credit Agreement shall, after this Agreement becomes effective, refer to the Credit Agreement as amended hereby. For the
avoidance of doubt, after the Incremental Facility Closing Date (as defined below), any references to “date hereof” or “date of this Agreement” in the Credit Agreement shall continue to refer to March 6, 2013. 

SECTION 2. Tranche B Incremental Term Loans. Subject to and upon the terms and conditions set forth herein, each Incremental Term
Loan Lender party hereto severally agrees to make, on the Incremental Facility Closing Date, a single loan of term loans (each, a “Tranche B Incremental Term Loan”) in Dollars to the Company in an amount equal to the commitment
amount set forth next to such Incremental Term Loan Lender’s name in Schedule 1 hereto under the caption “Tranche B Incremental Term Loan Commitment”. The Tranche B Incremental Term Loans hereunder constitute Term Loans (as defined in
the Credit Agreement). The gross proceeds required to be funded by each Incremental Term Loan Lender with respect to its Tranche B Incremental Term Loan shall be equal to 99.75% of the principal amount of such Tranche B Incremental Term Loan. 

 SECTION 3. Use of Proceeds. The proceeds of the Tranche B Incremental Term Loans
shall be used solely: (i) to finance all or a portion of the purchase price for the acquisition (the “Acquisition”) by the Company (or a wholly owned Domestic Subsidiary of the Company), via merger, of Kay Technology Holdings,
Inc., a Delaware corporation (the “Target”) and (ii) to pay fees and expenses incurred in connection with the Acquisition, this Agreement and the transactions contemplated hereby. 

SECTION 4. Applicable Margin and Interest Period. The “Applicable Margin” for each Tranche B Incremental Term Loan shall
be (a) for Eurodollar Loans, 2.75% per annum and (b) for Base Rate Loans, 1.75% per annum. 
 The Tranche B Incremental
Term Loans shall be funded on the Incremental Facility Closing Date as Eurodollar Loans and shall have an initial Interest Period that ends on May 1, 2014 (or such other date as determined by the Company and the Administrative Agent in order to
synchronize the Interest Period for the Tranche B Incremental Term Loans with the Interest Period for the loans incurred in connection with the Initial Term Loan Refinancing (as defined below)). 

SECTION 5. Repayment of Tranche B Incremental Term Loans; Maturity Date. (a) The Company shall pay to the Administrative
Agent, on each Payment Date commencing on the first Payment Date to occur after the Incremental Facility Closing Date, a principal amount of the Tranche B Incremental Term Loans in accordance with Section 2.03 of the Credit Agreement (as
amended pursuant to Section 7(d) below). 
 (b) To the extent not previously paid, all Tranche B Incremental Term Loans shall be due and
payable on the Tranche B Term Loan Maturity Date (as defined in the Credit Agreement, as amended hereby). 
 (c) All such repayments shall be
accompanied by accrued interest on the amount repaid and shall be subject to Section 2.19 of the Credit Agreement. 
 SECTION 6.
Prepayments of Tranche B Incremental Term Loans. Notwithstanding anything to the contrary herein or in any other Loan Document, mandatory and optional prepayments of Term Loans (as defined in the Credit Agreement, as amended hereby) under the
Loan Documents shall be applied on a pro rata basis between the Tranche B Incremental Term Loans and the Initial Term Loans (as defined in the Credit Agreement, as amended hereby); provided, any such prepayment made on or prior to
March 7, 2014 from the proceeds of any Repricing Transaction (the “Initial Term Loan Refinancing”) may, at the option of the Company, be applied solely to prepay the Initial Term Loans (as defined in the Credit Agreement, as
amended hereby). For the avoidance of doubt, any such Initial Term Loan Refinancing may be made under the Credit Agreement as an increase in Tranche B Incremental Term Loans. 

SECTION 7. Amendments to Credit Agreement. Effective on and as of the Incremental Facility Closing Date, the Credit Agreement shall
be amended as follows: 
 (a) Section 1.01 of the Credit Agreement is hereby amended to add the following new defined terms in
appropriate alphabetical order: 
 “Incremental Amendment No. 1”: that certain Amendment No. 1,
Incremental Amendment and Joinder Agreement dated as of February 3, 2014 among the Company, the other Loan Parties party thereto, the Tranche B Term Loan Lenders party thereto and the Administrative Agent. 

  
 2 

 “Incremental Facility No. 1 Closing Date”: the “Incremental
Facility Closing Date” as defined in the Incremental Amendment No. 1. 
 “Initial Term Loan Commitment”:
as to any Lender, the obligation of such Lender, if any, to make an Initial Term Loan to the Company hereunder in a principal amount not to exceed the amount set forth under the heading “Term Loan Commitment” opposite such Lender’s
name on Annex A, or, as the case may be, in the Assignment and Acceptance pursuant to which such Lender became a party hereto, as the same may be changed from time to time pursuant to the terms hereof.  

“Initial Term Loan Facility”: as defined in the definition of “Facility” in this Section 1.01. 

“Initial Term Loan Lender”: each Lender that has an Initial Term Loan Commitment or is the holder of an Initial Term
Loan. 
 “Initial Term Loan Maturity Date”: the day that is six years and six months after the Amendment
Effective Date; provided that if such day is not a Business Day, the Initial Term Loan Maturity Date shall be the immediately preceding Business Day. 

“Initial Term Loans”: the term loans made by the Lenders to the Company on the Amendment Effective Date. The aggregate
amount of the Initial Term Loans as of the Amendment Effective Date was $650,000,000. 
 “Tranche B Term Loan
Commitment”: as to any Lender, the obligation of such Lender, if any, to make a Tranche B Term Loan to the Company as provided under the Incremental Amendment No. 1 in a principal amount not to exceed the amount set forth under the
heading “Tranche B Incremental Term Loan Commitment” opposite such Lender’s name on Schedule 1 to the Incremental Amendment No. 1, or, as the case may be, in the Assignment and Acceptance pursuant to which such Lender became a
party hereto, as the same may be changed from time to time pursuant to the terms hereof.  
 “Tranche B Term Loan
Facility”: as defined in the definition of “Facility” in this Section 1.01.  
 “Tranche B Term
Loan Lender”: each Lender that has a Tranche B Term Loan Commitment or is the holder of a Tranche B Term Loan. 

“Tranche B Term Loan Maturity Date”: the day that is six years and six months after the Amendment Effective Date;
provided that if such day is not a Business Day, the Tranche B Term Loan Maturity Date shall be the immediately preceding Business Day.  

“Tranche B Term Loans”: the term loans made by the Lenders to the Company pursuant to the Incremental Amendment
No. 1. The aggregate amount of the Tranche B Term Loans as of the Incremental Facility No. 1 Closing Date is $300,000,000.  

(b) Section 1.01 of the Credit Agreement is hereby amended by amending and restating each of the definitions of “Adjusted LIBOR
Rate”, “Applicable Margin”, “Facility”, “Term Loan”, “Term Loan Commitment”, “Term Loan Facility”, “Term Loan Lender” and “Term Loan Maturity Date”, in each case to read,
respectively, as follows: 

  
 3 

 “Adjusted LIBO Rate”: with respect to any Eurodollar Borrowing for any
Interest Period, an interest rate per annum equal to the greater of (i) (A) in the case of Initial Term Loans and Revolving Credit Loans, 1.00% per annum and (B) in the case of Tranche B Term Loans, 0.75% per annum and
(ii) the product of (x) the LIBO Rate in effect for such Interest Period and (y) Statutory Reserves. 

“Applicable Margin”:  

(a) in the case of Initial Term Loans and Revolving Credit Loans, for each Type of each such Loan for any day, the rate per annum, based upon
the Pricing Level as set forth below as determined on such day: 
  

							
	 	  	Pricing
Level	  	Eurodollar
Loan	 	Base Rate Loan
	 Initial Term Loans
	  	1	  	2.75%	 	1.75%
		  	2	  	3.00%	 	2.00%
	 Revolving Credit Loans
	  	1	  	2.75%	 	1.75%
		  	2	  	3.00%	 	2.00%

 Pricing Level 1 shall apply if, as of any day, no Event of Default shall have occurred and be continuing and
the Corporate Rating by S&P is BB- (stable outlook) or better and by Moody’s is Ba3 (stable outlook) or better. Pricing Level 2 shall apply if, as of any day, Pricing Level 1 does not apply. 

(b) in the case of Tranche B Term Loans, (i) for Tranche B Term Loans that are Eurodollar Loans, 2.75% per annum and (ii) for
Tranche B Term Loans that are Base Rate Loans, 1.75% per annum. 
 “Facility”: each of (a) the Initial Term
Loan Commitments and the Initial Term Loans made thereunder (the “Initial Term Loan Facility”), (b) the Tranche B Term Loan Commitments and the Tranche B Term Loans made thereunder (the “Tranche B Term Loan
Facility”) and (c) the Revolving Credit Commitments and the extensions of credit made thereunder (the “Revolving Credit Facility”). 

“Term Loan”: an Initial Term Loan and/or a Tranche B Term Loan, as the context may require. 

“Term Loan Commitment”: the Initial Term Loan Commitment and/or the Tranche B Term Loan Commitment, as the context may
require.  
 “Term Loan Facility” collectively, the Initial Term Loan Facility and the Tranche B Term Loan
Facility. 
 “Term Loan Lender”: a Lender with a Term Loan Commitment or an outstanding Term Loan. 

 “Term Loan Maturity Date”: the Initial Term Loan Maturity Date (in the case of Initial Term Loans) or the
Tranche B Term Loan Maturity Date (in the case of Tranche B Term Loans). 
 (c) Section 2.01 of the Credit Agreement is hereby
amended and restated in its entirety to read as follows: 

  
 4 

 “Section 2.01. Term Loan Commitments. 

(a) Subject to the terms and conditions hereof, the Initial Term Loan Lenders severally agreed to make Initial Term Loans to the Company on the
Amendment Effective Date in an amount for each Initial Term Loan Lender not to exceed the amount of the Initial Term Loan Commitment of such Lender. 

(b) Subject to the terms and conditions of the Incremental Amendment No. 1 and hereof, the Tranche B Term Loan Lenders severally agree to
make Tranche B Term Loans to the Company on the Incremental Facility No. 1 Closing Date in an amount for each Tranche B Term Loan Lender not to exceed the amount of the Tranche B Term Loan Commitment of such Lender. 

(c) The Term Loans may from time to time be Eurodollar Loans or Base Rate Loans, as determined by the Company and notified to the
Administrative Agent in accordance with Sections 2.02 and 2.11.” 
 (d) Section 2.03 of the Credit Agreement is hereby amended and
restated in its entirety to read as follows: 
 “Section 2.03. Repayment of Term Loans. The Company shall pay to
the Administrative Agent, (A) in the case of the Initial Term Loans, for the account of the Initial Term Loan Lenders, on each Payment Date commencing with the Payment Date occurring on May 1, 2013, a principal amount of Initial Term Loans
equal to 0.25% of the aggregate principal amount of Initial Term Loans made on the Amendment Effective Date and (B) in the case of the Tranche B Term Loans, for the account of the Tranche B Term Loan Lenders, on each Payment Date commencing
with the Payment Date occurring on May 1, 2014, a principal amount of Tranche B Term Loans equal to 0.25% of the aggregate principal amount of Tranche B Term Loans made on the Incremental Facility No. 1 Closing Date, in each case of
clauses (A) and (B), as such amount may be reduced pursuant to Sections 2.09(b) and 2.10(g). To the extent not previously paid, (i) all Initial Term Loans shall be due and payable on the Initial Term Loan Maturity Date and (ii) all
Tranche B Term Loans shall be due and payable on the Tranche B Term Loan Maturity Date. All repayments made pursuant to this Section 2.03 shall be accompanied by accrued interest on the amount repaid and shall be subject to
Section 2.19.” 
 (e) Section 2.07 of the Credit Agreement is hereby amended: 

(i) To amend and restate clause (b) thereof to read as follows: 

“(b) The Company agrees to pay to the Administrative Agent for the account of each Initial Term Loan Lender on the
Amendment Effective Date an upfront fee equal to 0.50% of such Initial Term Loan Lender’s Initial Term Loan Commitment on such date.” 

(ii) To amend and restate clause (d) thereof to read as follows: 

“(d) If, (x) in the case of Initial Term Loans, on or prior to the first anniversary of the Amendment Effective Date or (y) in
the case of Tranche B Term Loans, on or prior to September 7, 2014, the Company effects a Repricing Transaction, the Company shall pay to the Administrative Agent, for the ratable account of (i) each of the Initial Term Loan Lenders in the
case of such a Repricing Transaction with respect to Initial Term Loans or (ii) the Tranche B Term Loan Lenders in the case of such a Repricing Transaction with respect to Tranche B Term Loans, (I) in the case of a Repricing Transaction

  
 5 

 
described in clause (a) of the definition thereof, a prepayment premium of 1.00% of the aggregate principal amount of the Term Loans so prepaid, refinanced, substituted or replaced and (II)
in the case of a Repricing Transaction described in clause (b) of the definition thereof, a fee equal to 1.00% of the aggregate principal amount of the applicable Term Loans outstanding immediately prior to such amendment. Such amounts shall be
due and payable on the date of effectiveness of such Repricing Transaction.” 
 (iii) To add a new clause
(f) thereto to read as follows: 
 “(f) The Company agrees to pay to the Administrative Agent for the account of
each Tranche B Term Loan Lender on the Incremental Facility No. 1 Closing Date an upfront fee equal to 0.25% of such Tranche B Term Loan Lender’s Tranche B Term Loan Commitment on such date.” 

(f) Section 6.10 of the Credit Agreement is hereby amended and restated to read as follows: 

“Section 6.10 Use of Proceeds. The proceeds of the Initial Term Loans shall be used solely to refinance the Existing Debt,
to pay related fees and expenses and for working capital and general corporate purposes. The proceeds of the Tranche B Term Loans shall be used for the purposes specified in the Incremental Amendment No. 1. The proceeds of the Revolving Credit
Loans and the Letters of Credit shall be used for working capital and general corporate purposes.” 
 SECTION 8.
Representations of the Company. The Company represents and warrants to the Administrative Agent and each Incremental Term Loan Lender that: 

(a) each of the representations and warranties made by any Loan Party in or pursuant to the Loan Documents will be true and
correct in all material respects (except that any representation and warranty that is qualified by materiality will be true and correct in all respects) on and as of the Incremental Facility Closing Date after giving effect hereto, to any extension
of credit requested to be made on the Incremental Facility Closing Date and to the consummation of the Acquisition as if made on and as of such date (except to the extent such representations and warranties are specifically made as of a particular
date, in which case such representations and warranties will be true and correct in all material respects (except that any representation and warranty that is qualified by materiality will be true and correct in all respects ) as of such date) (for
purposes of this representation and warranty, the reference to “Amendment Effective Date” in Section 4.19 of the Credit Agreement will be deemed to refer to the Incremental Facility Closing Date and such representation shall be made
immediately after giving effect to the Tranche B Incremental Term Loans and any other extension of credit made on the Incremental Facility Closing Date); 

(b) no Default or Event of Default existed on the Notice Date and no Default or Event of Default will have occurred and be
continuing on and as of the Incremental Facility Closing Date after giving effect hereto, to any extension of credit requested to be made on the Incremental Facility Closing Date and to the consummation of the Acquisition; 

(c) each Loan Party has the corporate power and authority, and the legal right, to make, deliver and perform its obligations
under this Agreement and under each of the Loan Documents as amended or supplemented hereby to which it is a party and, in the case of the Company, to borrow hereunder in accordance with the terms and conditions hereof and of the Credit Agreement.
Each Loan Party has taken all necessary corporate action to authorize the execution, delivery and performance of this Agreement and each of the Loan Documents as amended or supplemented 

  
 6 

 
hereby to which it is a party and, in the case of the Company, to authorize the borrowings on the terms and conditions of this Agreement and of the Credit Agreement. This Agreement has been duly
executed and delivered on behalf of each Loan Party that is a party hereto. This Agreement constitutes, and each other Loan Document as amended or supplemented hereby upon execution will constitute (in each case, assuming due execution by the
parties other than the Loan Parties party thereto), a legal, valid and binding obligation of each Loan Party that is a party thereto, enforceable against each such Loan Party in accordance with its terms, except as enforceability may be limited by
applicable bankruptcy, insolvency, reorganization, moratorium or similar laws affecting the enforcement of creditors’ rights generally and by general equitable principles (whether enforcement is sought by proceedings in equity or at law); 

(d) no consent or authorization of, filing with, notice to or other act by or in respect of, any Governmental Authority or any
other Person is required in connection with the borrowings hereunder or the execution, delivery, performance, validity or enforceability of this Agreement or any of the other Loan Documents as amended or supplemented hereby, except (i) those
that have otherwise been obtained or made on or prior to the Incremental Facility Closing Date and which remain in full force and effect on the Incremental Facility Closing Date, (ii) any filings required under the Exchange Act in respect of
the transactions contemplated hereby, and (iii) consents, authorizations, filings and notices required under the laws of the jurisdiction of organization of any Foreign Subsidiary in respect of the grant of a security interest in respect of its
Capital Stock pursuant to the Guarantee and Collateral Agreement or any other Security Document; 
 (e) the execution,
delivery and performance of this Agreement and the other Loan Documents as amended or supplemented hereby, the borrowings hereunder and the use of the proceeds thereof will not violate any Requirement of Law or any material Contractual Obligation of
the Company or any of its Subsidiaries and will not result in, or require, the creation or imposition of any Lien on any of their respective properties or revenues pursuant to any Requirement of Law or any such material Contractual Obligation (other
than the Liens created by the Security Documents); 
 (f) [Intentionally Omitted]; 

(g) immediately after giving effect to the borrowing of the Tranche B Incremental Term Loans and any other extensions of credit
made on the Incremental Facility Closing Date, the Consolidated Leverage Ratio will not exceed 4.25:1.00, determined on a pro forma basis as of the last day of the most recent fiscal quarter for which financial statements are required to have
been delivered under the Credit Agreement, as if such Tranche B Incremental Term Loans and other extensions of credit had been outstanding on the last day of such fiscal quarter for testing compliance therewith; and 

(h) immediately after giving effect to the borrowing of the Tranche B Incremental Term Loans hereunder, the aggregate amount of
Incremental Term Loans (as defined in the Credit Agreement) and Revolving Credit Commitment Increases will not exceed $300,000,000. 

  
 7 

 SECTION 9. Conditions to the Incremental Facility Closing Date. This Agreement shall
become effective as of the first date (the “Incremental Facility Closing Date”) when each of the following conditions shall have been satisfied: 

(a) Representations and Warranties. The representations and warranties set forth in Section 8 above shall be true
and correct in all material respects (except that any representation and warranty that is qualified by materiality shall be true and correct in all respects) on and as of the Incremental Facility Closing Date after giving effect hereto and to any
extension of credit requested to be made on the Incremental Facility Closing Date. 
 (b) This Agreement. The
Administrative Agent shall have received executed counterparts hereof that, when taken together, bear the signatures of the Loan Parties, the Administrative Agent and each Incremental Term Loan Lender. 

(c) No Default or Event of Default. No Default or Event of Default shall have occurred and be continuing or shall result
from the borrowing of the Tranche B Incremental Term Loans or the consummation of the Acquisition. 
 (d) Officer’s
Certificate. The Administrative Agent shall have received a certificate, dated the Incremental Facility Closing Date and signed by a Responsible Officer of the Company, confirming the accuracy of the representations and warranties set forth in
Section 8 above (including, in the case of Section 8(g), reasonably detailed calculations confirming compliance therewith) and confirming the satisfaction of the conditions in clause (c) above and clauses (f), (k), (l), (o) and
(u) below (which for the purposes of such certification with respect of the condition precedent in clause (k) below, may be qualified “to the knowledge” of such Responsible Officer). 

(e) Solvency Certificate. The Joint Lead Arrangers shall have received a certificate from the chief financial officer of
the Company in form substantially consistent with the solvency certificate delivered under the Credit Agreement on the Amendment Effective Date certifying that the Company and its Subsidiaries, on a consolidated basis immediately after giving effect
to the borrowing of the Tranche B Incremental Term Loans and any other extensions of credit made on the Incremental Facility Closing Date and the transactions contemplated hereby, are Solvent. 

(f) Acquisition. The Acquisition shall be consummated substantially simultaneously with the borrowing of the Tranche B
Incremental Term Loans in accordance with applicable law and the acquisition agreement dated as of January 6, 2014 relating to the Acquisition (including, but not limited to, all schedules, annexes, exhibits and other attachments thereto)
(collectively, the “Acquisition Agreement”) (without any amendment, modification or waiver thereof, or any consent thereunder, which is materially adverse to the Company, the Lenders or the Joint Lead Arrangers without the prior
written consent of the Joint Lead Arrangers). 
 (g) Fees and Expenses. The Lenders and the Commitment Parties (as
defined in the Commitment Letter) shall have received all fees required to be paid, and all expenses for which reasonably detailed invoices have been presented (including reasonable fees, disbursements and other charges of counsel to the Commitment
Parties) at least one Business Day prior to the Incremental Facility Closing Date, which fees and expenses may be paid out of the proceeds of the Loans made on the Incremental Facility Closing Date or provision for the payment thereof reasonably
satisfactory to the Administrative Agent shall have been made. 
 (h) Organizational Documents; Incumbency. The
Administrative Agent shall have received such certificates, resolutions or other documents of the Loan Parties as the Administrative Agent may reasonably require in connection herewith, including all documents and certificates it may reasonably
request relating to (i) the organization, existence and good standing of each Loan 

  
 8 

 
Party, (ii) the corporate or other authority for and validity of this Agreement and (iii) the incumbency of the officers of each Loan Party executing this Agreement, and other matters
relevant hereto, all in form and substance reasonably satisfactory to the Administrative Agent (it being agreed that documents substantially consistent with those delivered under the Credit Agreement on the Amendment Effective Date with appropriate
modifications to reflect the consummation of the transactions contemplated hereby will be reasonably acceptable to the Administrative Agent). 

(i) Legal Opinions. The Administrative Agent shall have received the following executed legal opinions: (i) the
legal opinion of Jones Day, counsel to the Company and its Subsidiaries; (ii) the legal opinion of local counsel to the Company in Nevada; and (iii) the legal opinion of local counsel to the Company in The Cayman Islands. Each such legal
opinion shall cover such other matters incident to the transactions contemplated by this Agreement as the Administrative Agent may reasonably require and shall be addressed to the Administrative Agent and the Incremental Term Loan Lenders (it being
agreed that legal opinions substantially consistent with those delivered under the Credit Agreement on the Amendment Effective Date with appropriate modifications to reflect the consummation of the transactions contemplated hereby will be reasonably
acceptable to the Administrative Agent). The Company hereby requests such counsel to deliver such opinions. 
 (j) PATRIOT
Act, etc. The Joint Lead Arrangers shall have received, at least three Business Days prior to the Incremental Facility Closing Date, all documentation and other information required by regulatory authorities under applicable “know your
customer” and anti-money laundering rules and regulations, including, without limitation, the USA PATRIOT Act and requested by the Administrative Agent in writing (including email) at least seven Business Days prior to the Incremental Facility
Closing Date. 
 (k) Target Material Adverse Effect. Since September 30, 2013, there shall not have occurred a
Material Adverse Effect. A “Material Adverse Effect” for purposes of this clause (k) means a change, effect, occurrence or event that, individually or in the aggregate, is or would reasonably be expected to be material and adverse to
the business, assets, properties, liabilities, results of operations or financial condition of the Target and its Subsidiaries (taken as a whole), other than an effect (in whole or in part) resulting from an Excluded Matter. “Excluded
Matter” for purposes of this clause (k) means any one or more of the following: (A) the effect of any change that generally affects the industry in which the Target and its Subsidiaries operate; (B) changes generally affecting
the economy or the credit, debt, financial or capital markets; (C) the effect of any change arising in connection with natural disasters or acts of nature, hostilities, acts of war, sabotage or terrorism or military actions or any escalation or
material worsening of any such hostilities, acts of war, sabotage or terrorism or military actions existing or underway as of January 6, 2014; (D) the negotiation, execution, announcement or performance of the Acquisition Agreement or the
consummation of the Transactions (as defined in the Acquisition Agreement), including, to the extent applicable, the impact thereof on relationships, contractual or otherwise, with customers, suppliers, distributors, partners, employees and revenue;
(E) the effect of any changes in applicable Laws, GAAP or accounting rules, or the interpretation thereof, or (F) the failure of the Target or its Subsidiaries (in and of itself) to meet any financial plan or projection; provided, however,
that the facts and circumstances underlying any such failure in clause (F) may (if not otherwise an Excluded Matter) be considered in determining whether a Material Adverse Effect has occurred, and provided further that any event or occurrence
listed in clauses (A), (B), (C), and/or (E) that materially impacts the Target or its Subsidiaries (taken as a whole) in a manner 

  
 9 

 
disproportionate to the impact on other companies in the industry in which the Target and its Subsidiaries operate will not be excluded. All capitalized terms used but not defined in this clause
(k) shall have the meanings assigned to such terms in the Acquisition Agreement as in effect on January 6, 2014. 

(l) Existing Indebtedness. Immediately after giving effect to the transactions contemplated hereby, the Company and its
Subsidiaries shall have outstanding no Indebtedness other than the Tranche B Incremental Term Loans and other Indebtedness permitted under the Credit Agreement. 

(m) Target Financial Statements. The Joint Lead Arrangers shall have received KANA Software, Inc.’s U.S. GAAP
audited consolidated balance sheets and related statements of income, stockholders’ equity and cash flows, including related footnotes, for the 2012 and 2011 fiscal years and each subsequent fiscal year ended at least 90 days before the
Incremental Facility Closing Date and unaudited consolidated balance sheets and related statements of income and cash flows for each subsequent fiscal quarter (other than a fourth fiscal quarter of any fiscal year) ended at least 45 days before the
Incremental Facility Closing Date. 
 (n) Pro Forma Financial Statements. The Joint Lead Arrangers shall have received
a pro forma consolidated balance sheet and related pro forma consolidated statements of income and cash flows of the Company as of and for the twelve-month period ending on the last day of the most recently completed four-fiscal quarter period for
which financial statements have been delivered pursuant to the Credit Agreement, prepared giving effect to the transactions contemplated hereby as if such transactions had occurred as of such date (in the case of such balance sheet) or at the
beginning of such period (in the case of such other financial statements). 
 (o) Liquidity. The Company shall have
unrestricted cash on hand and/or has received, or substantially simultaneously with the borrowing of the Tranche B Incremental Term Loans shall receive, proceeds of Revolving Credit Loans under the Credit Agreement, in an aggregate amount, which,
together with the proceeds of the Tranche B Incremental Term Loans, shall be sufficient to finance the Acquisition and to pay the transaction costs due on the Incremental Facility Closing Date. 

(p) Lien Searches. The Administrative Agent shall have received the results of recent lien searches in each of the
jurisdictions in which Uniform Commercial Code financing statement or other filings or recordations will be made to evidence or perfect security interests in all assets of the Loan Parties, and such search shall reveal no liens on any of the assets
of any Loan Party, except for Liens permitted by Section 7.03 of the Credit Agreement or which are subject to payoff arrangements reasonably satisfactory to the Administrative Agent. 

(q) Pledged Stock; Pledged Notes. The Collateral Agent shall have received (i) the certificates representing the
shares of Capital Stock pledged pursuant to the Guarantee and Collateral Agreement, together with an undated stock power for each such certificate executed in blank by a duly authorized officer of the pledgor thereof and (ii) each promissory
note pledged pursuant to the Guarantee and Collateral Agreement endorsed (without recourse) in blank (or accompanied by an executed transfer form in blank reasonably satisfactory to the Collateral Agent) by the pledgor thereof, in each case, to the
extent required to be delivered under the Guarantee and Collateral Agreement (or arrangements for the delivery of the foregoing to the Collateral Agent reasonably satisfactory to it shall have been made). 

  
 10 

 (r) Filings, Registrations and Recordings. Each document (including,
without limitation, any Uniform Commercial Code financing statement) required by the Security Documents or under law or reasonably requested by the Collateral Agent to be filed, registered or recorded to create in favor of the Collateral Agent, for
the benefit of the Secured Parties, a perfected Lien on the Collateral described therein, prior and superior in right to any other Person (other than with respect to Liens permitted by Section 7.03 of the Credit Agreement), shall have been
filed, registered or recorded or shall have been delivered to the Collateral Agent in proper form for filing, registration or recordation. 

(s) Insurance. The Administrative Agent shall have received insurance certificates satisfying the requirements of
Section 5.02 of the Guarantee and Collateral Agreement. 
 (t) Notice of Borrowing. The Administrative Agent
shall have received a Borrowing Notice with respect to the Tranche B Incremental Term Loans substantially in the form of Exhibit H to the Credit Agreement. 

(u) Company Material Adverse Effect. There shall not have occurred, since January 31, 2013, any development or
event that has had or could reasonably be expected to have a Material Adverse Effect (assuming for purposes of this clause that the Commitment Parties referred to in the Commitment Letter are “Lenders” for purposes thereof). 

(v) Permitted Acquisition. Substantially concurrently with the making of the Tranche B Incremental Term Loans, the
Acquisition shall have been consummated as a “Permitted Acquisition” pursuant to, and in accordance with the requirements of, the Credit Agreement. 

Notwithstanding the foregoing, to the extent permitted under the Credit Agreement, if any security interest in any Collateral (other than to the extent that a
lien on such Collateral may be perfected (x) by the filing of a financing statement under the Uniform Commercial Code, (y) by the delivery of stock certificates of the Target and its domestic subsidiaries which are required to be delivered
under the Credit Agreement or (z) by the filing of a security agreement on the applicable form with the United States Patent and Trademark Office or the United States Copyright Office) is not perfected on the Incremental Facility Closing Date,
then arrangements reasonably satisfactory to the Administrative Agent shall have been made to perfect such security interest within the applicable time period set forth in Section 6.08 of the Credit Agreement. 

SECTION 10. Acknowledgment of Incremental Term Loan Lenders. Each Incremental Term Loan Lender expressly acknowledges that neither
any of the Agents, nor any Joint Lead Arranger, nor any of their Affiliates nor any of their respective officers, directors, employees, agents or attorneys-in-fact have
made any representations or warranties to it and that no act by any Agent or Joint Lead Arranger hereafter taken, including any review of the affairs of a Loan Party or any affiliate of a Loan Party, shall be deemed to constitute any representation
or warranty by any Agent or any Joint Lead Arranger to any Incremental Term Loan Lender. Each Incremental Term Loan Lender represents to the Agents and the Joint Lead Arrangers that it has, independently and without reliance upon any Agent, Joint
Lead Arranger or any other Lender, and based on such documents and information as it has deemed appropriate, made its own appraisal of and investigation into the business, operations, property, financial and other condition and creditworthiness of
the Loan Parties and their affiliates and made its own decision to provide its Tranche B Incremental Term Loans hereunder and enter into this Agreement and become a Lender under the Credit Agreement. Each Incremental Term Loan Lender also represents
that it will, independently and without reliance upon any Agent, Joint Lead Arranger or any other Lender, and based on such 

  
 11 

 
documents and information as it shall deem appropriate at the time, continue to make its own credit analysis, appraisals and decisions in taking or not taking action under the Credit Agreement
and the other Loan Documents, and to make such investigation as it deems necessary to inform itself as to the business, operations, property, financial and other condition and creditworthiness of the Loan Parties and their affiliates. Each
Incremental Term Loan Lender hereby (a) confirms that it has received a copy of the Credit Agreement and each other Loan Document and such other documents (including financial statements) and information as it deems appropriate to make its
decision to enter into this Agreement, (b) agrees that it shall be bound by the terms of the Credit Agreement as a Lender thereunder and that it will perform in accordance with their terms all of the obligations which by the terms of the Loan
Documents are required to be performed by it as a Lender, (c) irrevocably designates and appoints the Agents as the agents of such Incremental Term Loan Lender under the Credit Agreement and the other Loan Documents, and each Incremental Term
Loan Lender irrevocably authorizes each Agent, in such capacity, to take such action on its behalf under the provisions of the Credit Agreement and the other Loan Documents and to exercise such powers and perform such duties as are delegated to such
Agent by the terms of the Credit Agreement and the other Loan Documents, together with such other powers as are reasonably incidental thereto and (d) specifies as its lending office and address for notices the offices set forth on the
Administrative Questionnaire provided by it to the Administrative Agent prior to the date hereof. 
 SECTION 11. Governing Law.
THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK. 

SECTION 12. Confirmation of Guarantees and Security Interests. By signing this Agreement, each Loan Party hereby confirms that
(a) the obligations of the Loan Parties under the Credit Agreement as modified or supplemented hereby (including with respect to the Tranche B Incremental Term Loans contemplated by this Agreement) and the other Loan Documents (i) are
entitled to the benefits of the guarantees and the security interests set forth or created in the Guarantee and Collateral Agreement, Security Documents and the other Loan Documents, (ii) constitute “Obligations” and “Secured
Obligations” or other similar term for purposes of the Credit Agreement, the Security Documents and all other Loan Documents, (iii) notwithstanding the effectiveness of the terms hereof, the Guarantee and Collateral Agreement, the other
Security Documents and the other Loan Documents are, and shall continue to be, in full force and effect and are hereby ratified and confirmed in all respects and (b) each Incremental Term Loan Lender shall be a “Secured Party” and a
“Lender” (including without limitation for purposes of the definition of “Required Lenders” contained in Section 1.01 of the Credit Agreement) for all purposes of the Credit Agreement and the other Loan Documents. Each Loan
Party ratifies and confirms that all Liens granted, conveyed, or assigned to any Agent by such Person pursuant to any Loan Document to which it is a party remain in full force and effect, are not released or reduced, and continue to secure full
payment and performance of the Obligations as increased hereby. 
 SECTION 13. Credit Agreement Governs. Except as expressly set
forth herein, this Agreement shall not by implication or otherwise limit, impair, constitute a waiver of or otherwise affect the rights and remedies of any Lender or Agent under the Credit Agreement or any other Loan Document, and shall not alter,
modify, amend or in any way affect any of the terms, conditions, obligations, covenants or agreements contained in the Credit Agreement or any other Loan Document, all of which are ratified and affirmed in all respects and shall continue in full
force and effect. Nothing herein shall be deemed to entitle any Loan Party to a consent to, or a waiver, amendment, modification or other change of, any of the terms, conditions, obligations, covenants or agreements contained in the Credit Agreement
or any other Loan Document in similar or different circumstances. 

  
 12 

 SECTION 14. Counterparts. This Agreement may be executed in any number of
counterparts and by different parties hereto in separate counterparts, each of which when so executed and delivered shall be deemed an original, but all such counterparts together shall constitute but one and the same instrument. Delivery of any
executed counterpart of a signature page of this Agreement by facsimile or electronic transmission shall be as effective as delivery of a manually executed counterpart hereof. 

SECTION 15. Miscellaneous. This Agreement shall constitute an Incremental Amendment and Loan Document for all purposes of the
Credit Agreement and the other Loan Documents. The Company shall pay all reasonable fees, costs and expenses of the Administrative Agent incurred in connection with the negotiation, preparation and execution of this Agreement and the transactions
contemplated hereby. To the extent required by the Credit Agreement, each of the Company and the Administrative Agent hereby consent to each Incremental Term Loan Lender that is not a Lender as of the date hereof becoming a Lender under the Credit
Agreement on the Incremental Facility Closing Date. In addition, the Company hereby consents to the assignment in connection with the primary syndication and made within 60 days of the Incremental Facility Closing Date by any Incremental Term Loan
Lender of all or a portion of its Tranche B Incremental Term Loans to any Joint Lead Arranger or any Affiliate thereof or to any other bank, financial institution or other investor identified by any Joint Lead Arranger to the Company on
January 23, 2014. 

  
 13 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of the
date first above written. 
  

			
	VERINT SYSTEMS INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Chief Financial Officer
	
	VERINT VIDEO SOLUTIONS INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	VERINT AMERICAS INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	VERINT WITNESS SYSTEMS LLC
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	VICTORY ACQUISITION I LLC
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	 GLOBAL MANAGEMENT

    TECHNOLOGIES, LLC

		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer

 [Signature Page to Amendment No. 1, Incremental Amendment and Joinder Agreement] 

 
			
	VERINT SYSTEMS CAYMAN LIMITED
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	KAY TECHNOLOGY HOLDINGS, INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	BROADBASE SOFTWARE, INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	CIBOODLE INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	KANA SOFTWARE, INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	LAGAN TECHNOLOGIES, INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	OVERTONE, INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer

 [Signature Page to Amendment No. 1, Incremental Amendment and Joinder Agreement] 

 
			
	SWORD SOFT INC.
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer
	
	VERINT ACQUISITION LLC
		
	By:	 	   /s/ Douglas E. Robinson

		 	Name: Douglas E. Robinson
		 	Title:   Treasurer

 [Signature Page to Amendment No. 1, Incremental Amendment and Joinder Agreement] 

 
			
	ADMINISTRATIVE AGENT
	
	 CREDIT SUISSE AG, CAYMAN ISLANDS

    BRANCH, as Administrative Agent

		
	By:	 	   /s/ Judith E. Smith

		 	 Name: Judith E. Smith
 Title:
  Authorized Signatory

		
	By:	 	   /s/ Michael D’Onofrio

		 	 Name: Michael D’Onofrio
 Title:
  Authorized Signatory

 [Signature Page to Amendment No. 1, Incremental Amendment and Joinder Agreement] 

 
			
	INCREMENTAL TERM LOAN LENDERS
	
	 CREDIT SUISSE AG, CAYMAN ISLANDS
BRANCH, as an Incremental Term Loan
Lender

		
	By:	 	   /s/ Judith E. Smith

		 	 Name: Judith E. Smith
 Title:
  Authorized Signatory

		
	By:	 	   /s/ Michael D’Onofrio

		 	 Name: Michael D’Onofrio
 Title:
  Authorized Signatory

 [Signature Page to Amendment No. 1, Incremental Amendment and Joinder Agreement] 

 SCHEDULE 1 
  

			
	 Name of Incremental Term Loan Lender
	  	 Tranche B Incremental Term Loan
Commitment

	Credit Suisse AG, Cayman Islands Branch	  	$300,000,000
		  	Total: $300,000,000

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