Document:

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                                                                   EXHIBIT 10.23

                                        MICROSOFT WILL COMPLETE:
                                           Agreement Number        [           ]

                    MICROSOFT APPLICATION SERVICES AGREEMENT

     This Microsoft Application Services Agreement (this "Agreement") is by and
between the Application Service Provider which has executed this Agreement below
("Company") and MSLI, LLC ("Microsoft"), a Nevada limited liability company and
wholly-owned subsidiary of Microsoft Corporation.

     INTRODUCTION. The purpose of this Agreement is to establish a procurement
framework whereby Company may obtain and license various Microsoft products to
use in connection with Company's application service offerings. This Agreement
must be read in conjunction with separate Microsoft license agreements which
detail the rights pursuant to which Company may utilize specified Microsoft
products and a Microsoft price list setting forth the fees for such license
rights. Subject to the limitations in this Agreement, Microsoft may revise the
license agreements and price list to address changes in and new releases of the
Microsoft products made available to Company during the term of this Agreement.

NOW THEREFORE, the parties agree as follows:

1.   DEFINITIONS. Unless otherwise defined, all capitalized terms used in this
     Agreement shall have the meanings provided below:

     "AFFILIATE" shall mean a company or legal entity which owns or controls, is
     owned or controlled by, or is under common ownership or control with, the
     Company or Microsoft as applicable.

     "APPLICATION SERVICES LICENSE AGREEMENT" OR "ASLA" shall mean the document
     which contains the specific terms and conditions pursuant to which use of a
     particular Hosted Product is subject.

     "APPLICATION SERVICE PROVIDER" shall mean an individual or entity that
     provides Application Services to a Third Party.

     "APPLICATION SERVICES" shall mean software services provided to a Third
     Party such that the Third Party need not acquire its own Licenses.
     Application Services do not include services provided to Company's
     Affiliates for their own internal use. Examples of Application Services
     include (but are not limited to):

     -    Services provided as part of an Internet access service for Third
          Parties, such as providing online services or Internet access for
          consumers or businesses;

     -    Hosting communications services for Third Parties, such as virtual
          private network, voice over IP, video conferences;

     -    Hosting an E-Commerce, Internet, Intranet and/or Extranet web site(s)
          on behalf of a Third Party through either shared or dedicated servers;

     -    Hosting application services on behalf of a Third Party by providing
          file and print, database, messaging or E-Commerce capabilities;

     -    Hosting software applications on behalf of a Third Party which
          includes asset management, software distribution and management,
          network management and performance tuning; and

     -    Hosting Independent Software Vendor applications where Third Parties'
          applications are built on top of Microsoft technology.

     "EFFECTIVE DATE" shall mean the date this Agreement is signed by Microsoft.

     "HOSTED PRODUCTS" shall mean the Microsoft software products Microsoft
     makes available for Application Services to Application Service Providers
     and which may be reproduced pursuant to this Agreement. The term "Hosted
     Products" shall include all upgrades to such Microsoft Software products
     released during the Term of this Agreement and any extension thereof for
     particular Company customer agreements as described in Section 7.a.

     "MICROSOFT FULFILLMENT" shall mean a Microsoft-authorized distributor of
     media containing Hosted Products       ???        printed materials.

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"LICENSE" shall mean a right granted by Microsoft to use or access a copy of a
Hosted Product (e.g., a Hosted Server License) subject to this Agreement and the
ASLA for such Hosted Product.

"TERM" shall have the meaning assigned to such term in Section 7.a.

"THIRD PARTY" shall mean an individual, company or legal entity ("person") other
than (i) an Affiliate, (ii) Company employees and third party contractors
performing temporary services on behalf of Company, (iii) persons providing
goods or services to the Company (e.g., a supplier) or (iv) persons providing
goods or services on behalf of the Company (e.g., a distributor or reseller).

2.   LICENSES.

     a.   HOSTED PRODUCTS. Subject to its obligation to order and pay for the
          appropriate number of Licenses in a timely fashion as set forth in
          Section 3.a., Company may, during the Term, make and use copies of,
          and provide access to, the Hosted Products strictly in accordance with
          the license grants, terms, conditions, limitations and restrictions
          contained in the applicable ASLA in effect from time to time.
          Microsoft shall make the then current ASLA available to Company by
          publication on the World Wide Web at a site identified by Microsoft to
          Company or made available to Company by some other reasonable means
          prior to the placement of any orders. Microsoft may amend the ASLA
          upon thirty (30) days prior written notice; provided, however, no such
          changes will retroactively alter the terms under which Company may use
          a copy of a Hosted Product previously licensed to Company. Notice of
          changes to the ASLA may be provided to Company via e-mail or other
          reasonable means determined by Microsoft. If the requirements of the
          preceding sentences have been complied with, the revised ASLA shall
          take the place of the existing version as of the effective date
          identified in the notice, and each copy of a Hosted Product made on or
          after that date shall be subject to terms thereof, as amended. By
          signing this Agreement, Company acknowledges that it and its
          Affiliates have access to the World Wide Web.

     b.   PRINTED MATERIALS. Company may not copy any Microsoft guides, manuals
          or other printed materials describing or explaining any of the Hosted
          Products. The Company may acquire copies of any such guides, manuals
          or other printed materials from Microsoft Fulfillment in quantities
          that do not exceed, with respect to a Hosted Product, the number of
          Licenses of such Hosted Product the Company has acquired.

3.   ORDERING OF LICENSES.

     a.   PURCHASE ORDER AND THIRD PARTY INFORMATION. The Company shall submit
          to Microsoft an order for a License for each copy (or access right) of
          a Hosted Product it has made (or provided) during the immediately
          preceding calendar month. Each order shall specify the country of
          usage of each copy made (or access right provided) and shall provide
          other information relative to Licenses acquired on behalf of Third
          Parties. In addition, the order shall contain information on newly
          formed contracts between Company and Third Parties for Application
          Services utilizing Hosted Products. This order shall be in the form
          attached as Addendum A, as such form may be modified by Microsoft from
          time to time. The order must be delivered to Microsoft electronically
          to the e-mail address noted on the sample order form attached as
          Addendum A. This order must be submitted to Microsoft each month,
          within fifteen (15) days following the end of the calendar month,
          whether or not any copies were made or access rights provided in the
          preceding month. A Company's failure to submit an order within the
          required time frame shall be grounds for termination of this
          Agreement, and license rights shall not exist for any copies made by
          the Company pursuant to this Agreement for which the Company has not
          ordered and paid in accordance with this Agreement. Upon receipt of
          Company's order(s) pursuant to this Section 3.a., Microsoft will issue
          an invoice indicating the number and type of Licenses for Hosted
          Products acquired by the Company and reported to Microsoft during a
          specified month. Such invoice, together with proof/record of payment,
          shall constitute the confirmation for such Licenses. Any information
          provided in Microsoft pursuant to this order shall be used solely for
          revenue calculation, internal revenue allocation, and billing purposes
          and shall not be used to directly target or otherwise contact Third
          Party customers of Company without Company's prior approval.

     b.   PRICING. The fees for Licenses shall be set by Microsoft from time to
          time and shall be set forth on a Hosted Product Price List which
          shall be issued by Microsoft on a monthly basis. Price changes shall
          require a minimum of thirty (30) days notice prior to being
          effective. Microsoft may provide such notice to Company by posting
          the changes on the World Wide Web. By signing this Agreement, Company
          acknowledges that it and its Affiliates have access to the World Wide
          Web. Notwithstanding changes to the Hosted Product Price List, if
          Company has contracted with a Third Party customer to provide
          Application Services and has acquired Licenses for Hosted

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         Products for the benefit of such Third Party customer, Microsoft
         shall not increase the fees for the Licenses acquired for the benefit
         of such Third Party customer during (i) the period of the existing
         contract between Company and such Third Party customer or (ii)
         twenty-four (24) months, whichever is shorter.

    c.   PAYMENT TERMS. All amounts are due and owing net thirty (30) days
         after date of invoice from Microsoft. All payments not received by
         Microsoft from Company within the required time frame may be assessed a
         finance charge of two percent (2%) of the invoice amount per month or
         the legal maximum, whichever is less. Payment by the Company to
         Microsoft is not contingent on payment by a Third Party customer to the
         Company. All payments to Microsoft by Company shall be in the form of
         bank wire transfer or electronic funds transfer through an Automated
         Clearing House ("ACH") with electronic remittance detail attached.

         Payment shall be remitted to:

               WIRE TRANSFERS*;
               Microsoft Services #844510
               Attn: Volume Licensing
               Account # 3750825354
               ABA #11100001-2
               Nations Bank of Texas NA
               Dallas, TX

               *Remittance detail must be sent by: Fax: (425) 936-7329
                                                        Attention: Special
                                                        Agreements Payments
                                                   E-mail: spagpay@microsoft.com

    d.   FULFILLMENT. Company may obtain the media for Hosted Products from
         Microsoft Fulfillment or from any reseller of full package product.
         All orders through Microsoft Fulfillment will require prepayment; no
         credit terms will be extended. Contact information for Microsoft
         Fulfillment will be provided at the time this Agreement is executed by
         Microsoft or as determined by Microsoft from time to time.

4.  SCOPE OF DISTRIBUTION; FEEDBACK. This Agreement has been made available to
    Company as part of a limited-duration Microsoft pilot program. During this
    period, Microsoft intents to evaluate the impact of the pilot program on end
    user satisfaction and other Microsoft channels. Accordingly, Company agrees
    to:

    a.   Notify Microsoft via e-mail to asplic@microsoft.com and obtain
         Microsoft's approval prior to offering Hosted Products as part of
         Company's Application Services to any Third Party with greater than
         2,500 desktops and/or which has a current Enterprise Agreement or
         Select Agreement in effect with Microsoft;

    b.   Limit agreements for Company's Application Services which include
         Hosted Products to no more than ten (10) Third Parties and 25,000
         desktops, each limitation in the aggregate, during the Term;

    c.   Discuss with Microsoft the evolution of the Applications Services
         market and Company's role in such market (e.g., the discussions may
         take the form of conference calls or on-site visits by Microsoft
         representatives during which a senior Company marketing and/or
         technical manager is made available);

    d.   Report the following statistics to Microsoft on a monthly basis
         utilizing the report form attached as Addendum B:
         i.   the number of Application Services customers lost each month
              divided by the total cumulative number of customers being
              serviced;
         ii.  the average length of customer engagement; and
         iii. peak usage per month per server in each server product category;

    e.   Within sixty (60) days of the Effective Date or once Company has
         signed five (5) agreements with Third Parties for Application
         Services, whichever occurs first, facilitate discussions with at least
         five (5) representatives of such Third Parties (or potential Third
         Party customers) who can provide business and technical insight
         regarding their decision to acquire Application Services (e.g., the
         discussions may take the form of jointly-funded anonymous focus
         groups); and

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     f.   Within thirty (30) days of the Effective Date and thereafter by the
          end of each calendar quarter during the Term, have five to ten
          customers on an anonymous basis complete a Microsoft-provided survey
          regarding their use of Application Services and Hosted Products.

5.   SUPPORT.  This Agreement does not include technical or integration support
     by Microsoft to Company or Company's Third Party customers. Company agrees
     to provide commercially reasonable telephone support to Third Party
     customers and, in connection therewith, must either (i) obtain and
     continuously maintain a Microsoft Premier support services agreement, or
     (ii) obtain support services through the Microsoft Professional support
     program with prepayment for at least ten (10) incidents (or obtain similar
     support for Hosted Products from another support services provider).

6.   FACILITATING COMPLIANCE.

     a.  NOTICE TO USERS. The Company shall use reasonable efforts to make its
         employees, agents and other individuals using the Hosted Products under
         this Agreement aware that the Hosted Products (i) are licensed by
         Microsoft, (ii) may only be used subject to the terms and conditions
         contained in this Agreement and the applicable ASLA, and (iii) may not
         be copied, transferred or otherwise used in violation of such terms and
         conditions. Upon request, Microsoft shall provide Company a form of
         notice which may be used to satisfy this requirement with respect to
         use of or access to Hosted Products by Company customers and their end
         users.

     b.  AUDIT.  During the Term and for two (2) years thereafter. Company
         agrees to keep all usual and proper records relating to its
         reproduction and use of the Hosted Products. Notwithstanding the
         provisions of the applicable ASLA, in order to verify Company's
         compliance with the terms of this Agreement, during the Term and for
         two (2) years thereafter, Microsoft may cause (i) an audit to be made
         of Company's books and records and/or (ii) an inspection to be made of
         Company's facilities and procedures. Microsoft may cause an audit to be
         made only one time per twelve (12) month period so long as no material
         unlicensed use of Hosted Products is found to exist. Should any
         material unlicensed use of Hosted Products be found during an audit,
         then Microsoft may perform another audit within the same twelve (12)
         month period. Any audit and/or inspection shall be conducted during
         regular business hours at Company's facilities, with at least three (3)
         days' notice, and in such a manner as not to interfere unreasonably
         with the operations of the Company. Any audit shall be conducted by an
         independent certified public accountant selected by Microsoft (other
         than on a contingent fee basis). Prior to an audit, Micrsoft will enter
         into a non-disclosure agreement with the independent public accountant
         performing the audit that will obligate such independent public
         accountant to hold in confidence any of Company's or Company
         affiliates' confidential information, including any unrelated
         financial, business and technical information observed in the course of
         the audit. Company agrees to provide Microsoft's designated audit or
         inspection team access to the relevant Company records and facilities.
         Company shall promptly acquire sufficient Licenses to cover all usage
         disclosed by any such audit. In addition, if any such audit discloses
         material unlicensed use of Hosted Products, Company shall pay to
         Microsoft an amount equal to: (i) the reasonable expenses incurred in
         conducting such audit; plus (ii) an additional License fee of twenty
         percent (20%) of the price established by Microsoft (as set forth on
         the then current Hosted Product Price List) of the Licenses required to
         be acquired pursuant to the preceding sentence. For purposes of this
         section, "material unlicensed use of Hosted Products" shall exist if,
         upon audit, it is determined that, with respect to any Hosted Product
         the Company has Licenses for fewer than ninety-five percent (95%) of
         the copies made or access rights provided which are disclosed by the
         audit. Microsoft shall use the information obtained or observed in the
         audit solely for the purposes of (x) determining whether the Company
         has sufficient Licenses for the Hosted Products it is using and has
         otherwise complied with the terms of this Agreement, (y) enforcing its
         rights under this Agreement and any applicable laws, and (z)
         determining if Company has accurately reported Third Party contract
         information to Microsoft. Microsoft will hold all such information in
         confidence.

7.   TERM; TERMINATION.

     a.  TERM. Company may obtain Licenses for Hosted Products under the terms
         of this Agreement following the Effective Date through June 30, 2000
         (the "Term") unless this Agreement is otherwise terminated as provided
         below. Notwithstanding the foregoing, if this Agreement has not been
         terminated by Microsoft as a result of Company's breach and if Company
         has contracted with a Third Party customer to provide Application
         Services, the Term shall be extended solely for the purpose of enabling
         Company to continue offering the Licenses required to support such
         Third Party customer for the existing contract period between Company
         and its Third Party customer or twenty-four (24) months, whichever is
         shorter.

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     b.   TERMINATION. Either party may terminate this Agreement for cause, as a
          result of a breach by the other party of any of the terms and
          conditions of this Agreement, upon thirty (30) days' prior written
          notice advising the breaching party of the nature of the breach,
          provided such breach is not thereafter cured within such thirty (30)
          day period. In the event Company fails to (i) obtain within sixty (60)
          days of the Effective Date and thereafter maintain Microsoft Certified
          Solution Provider "partner" status; (ii) at all times during the Term
          to employ at least two Microsoft Certified Solution Engineers, one
          Microsoft Certified Database Administrator and one Microsoft Certified
          Solutions Developer; or (iii) complete a Microsoft Data Center and
          Service Readiness Assessment within ninety (90) days of the Effective
          Date for existing data centers and prior to completion for new data
          centers, Microsoft may terminate this Agreement upon thirty (30) days'
          prior written notice, provided such requirements are not thereafter
          met within such thirty (30) day period. Notwithstanding the foregoing,
          a breach by Company of Section 8 or a breach in a material respect of
          any provision of the ASLA shall constitute grounds for immediate
          termination of this Agreement, upon written notice and without an
          opportunity to cure.

     c.   OBLIGATIONS ON TERMINATION OR EXPIRATION. Except as provided in
          Section 7.a., termination or expiration of this Agreement shall
          automatically terminate the rights of Company under it, including the
          right to make and use additional copies of Hosted Products pursuant to
          the terms of the ASLA. Upon termination or expiration of this
          Agreement, Company shall immediately submit an order for any Licenses
          based on actual usage to the date of such termination or expiration
          which have not been previously ordered and which by the terms of the
          ASLA are required to be ordered after the month of actual usage, such
          as Hosted Subscriber Access Licenses. Licenses ordered by Company and
          for which Company has paid prior to the termination or expiration of
          this Agreement shall continue, and expire if appropriate, according to
          their terms notwithstanding the termination or expiration of this
          Agreement. Notwithstanding the foregoing, upon termination or
          expiration of this Agreement or at the end of any extension provided
          in Section 7.a. with respect to a particular Third Party customer),
          Company shall deliver to Microsoft, or at Microsoft's direction,
          destroy (and have all Third Party customers destroy, if applicable),
          all units of Hosted Products which were installed or copied pursuant
          to this Agreement. There shall be no refund of amounts paid for Hosted
          Products which have been so returned or destroyed.

8.   PROHIBITION ON ASSIGNMENT. This Agreement, and any rights or obligations
     hereunder, shall not be assigned, sublicensed or otherwise transferred by
     Company, whether by contract, merger, operation of law, or otherwise,
     without the prior written approval of Microsoft, which approval shall not
     be unreasonably withheld. Microsoft may transfer its respective rights and
     obligations hereunder to any Affiliate without the prior written approval
     of Company; provided that Microsoft shall remain liable, in accordance with
     this Agreement, for all Licenses it has provided or was obligated to have
     provided prior to the date of transfer. Any prohibited assignment is null
     and void.

9.   WARRANTIES.

     a.   YEAR 2000 WARRANTY. For purposes of this section, "Year 2000 Warranted
          Product" means the specific version of each Hosted Product identified
          in the Product Guide on the Effective Date, by version number and
          language, as "compliant" or "compliant with minor issues", and any new
          products (including new versions of Hosted Products) commercially
          released after the Effective Date; and "Product Guide" means the
          Microsoft Year 2000 Product Guide located on the Microsoft Year 2000
          Resource Center web page (http://microsoft.com/year2000/). Microsoft
          warrants that each Year 2000 Warranted Product, when run with accurate
          date data and in accordance with its documentation and the
          recommendations and exceptions set forth in the Product Guide, will
          recognize the year 2000 as a leap year and will not produce material
          errors processing date data in connection with the year change from
          1999 to 2000, as long as, and only to the extent that, all other
          information technology used in combination with such Year 2000
          Warranted Product (e.g., software, firmware, hardware) properly
          exchanges date data with it. This warranty does not extend or apply to
          user customizable features or Third Party add-on features or products,
          including items such as macros and custom programming or formatting
          features. If Company reports to Microsoft on or before June 1, 2000
          that a Year 2000 Warranted Product does not meet this warranty,
          Microsoft will: (i) exercise reasonable efforts to correct any
          material non-compliance which is generally reported by other users;
          and (ii) provide any resulting correction to Company, without charge,
          when it is available for distribution. This is Company's exclusive
          remedy for any failure of a product to function as described in this
          Section 9, or for any other Year 2000-related failure of a Hosted
          Product.

     b.   ACCEPTANCE AND LIMITED WARRANTY. Microsoft warrants that each of the
          Hosted Products conforms substantially to the Hosted Product end user
          documentation.

          i.   If any Hosted Product fails to conform substantially to the
               Hosted Product documentation, then within thirty (30) days after
               Microsoft's delivery to Company of each release of a Hosted
               Product licensed hereunder,

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                 Company may report such deviations from the documentation
                 ("Deviations") to Microsoft in writing. If Company reports
                 any Deviations prior to acceptance, then Microsoft shall have
                 sixty (60) days to correct such Deviations. Upon delivery of a
                 corrected release of the Hosted Product to Company, Company
                 shall have thirty (30) days in which to reject the Hosted
                 Product for failure to meet Hosted Product end user
                 documentation. If Company does not so reject, it shall be
                 deemed to have accepted the Hosted Product.
            ii.  If Company does not report Deviations within the applicable
                 thirty (30) day period described in Section 9.b.i., or if
                 Company uses the Hosted Product in connection with a customer
                 for revenue, Company shall be deemed to have accepted the
                 Hosted Product. If Microsoft fails to correct Deviations prior
                 to acceptance, then as Company's sole remedy Company may
                 terminate this Agreement with respect to such release of a
                 Hosted Product.
            iii. If following acceptance of a Hosted Product, but during the
                 term of this Agreement, Company reports any significant
                 Deviations, and such Deviations have been already reported, or,
                 after Company's report, are reported commonly by other
                 Microsoft licensee's and are acknowledged by Microsoft, then as
                 Company's sole remedy, Microsoft agrees to use commercially
                 reasonable efforts to correct such Deviations and provide
                 corrections to Company at such time as Microsoft makes such
                 corrections generally available to other Microsoft licensees.

      c.    DISCLAIMER OF WARRANTIES. EXCEPT AS PROVIDED IN SECTIONS 9.a. AND
            9.b., TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT
            AND ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS,
            EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
            ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF
            FITNESS FOR A PARTICULAR PURPOSE, OF LACK OF VIRUSES, OF ACCURACY OR
            COMPLETENESS OF RESPONSES, OF RESULTS, AND OF LACK OF NEGLIGENCE OR
            LACK OF WORKMANLIKE EFFORT, ALL WITH REGARD TO THE HOSTED PRODUCTS.
            ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT,
            QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT
            WITH REGARD TO THE HOSTED PRODUCTS. THE ENTIRE RISK AS TO THE
            QUALITY OF OR ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE, IF
            ANY, REMAINS WITH COMPANY.

10.   DEFENSE OF COPYRIGHT INFRINGEMENT CLAIM.

      a.    Microsoft will defend Company and any Company Affiliate against a
            claim by an unaffiliated third party that any Hosted Product
            infringes its copyright and pay the amount of any resulting adverse
            final judgment (or settlement to which Microsoft consents):
            provided Company notifies Microsoft promptly in writing of the
            claim and gives Microsoft sole control over its defense or
            settlement. Company agrees to provide Microsoft with reasonable
            assistance in defending the claim.

      b.    Microsoft will not be liable for any copyright infringement claim
            to the extent that the claim is based on Company's (i) running of
            the Hosted Product after Microsoft notifies Company to discontinue
            running due to such a claim; or (ii) combining the Hosted Product
            with a non-Microsoft product, program or data if such claim would
            not have arisen but for such combination; or (iii) altering the
            Hosted Product if such claim would not have arisen but for such
            alteration. Company will reimburse Microsoft for any costs or
            damages that result from these actions.

      c.    If Microsoft receives information concerning a copyright
            infringement claim related to a Hosted Product, Microsoft may, at
            its expense and without obligation to do so, either (i) procure for
            Company the right to continue to run the allegedly infringing Hosted
            Product, or (ii) replace or modify the Hosted Product to make it
            non-infringing, in which case, Company must stop running the
            allegedly infringing Hosted Product immediately.

      d.    If any other third party claim is brought against Company or any of
            Company's Affiliates regarding intellectual property of Microsoft,
            Company must notify Microsoft promptly. Microsoft may, at its
            option, choose to treat these claims in the same way as Microsoft
            treats a copyright infringement claim.

11.   EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. To the
      maximum extent permitted by applicable law, in no event shall either party
      or its suppliers be liable for any special, incidental, indirect, or
      consequential damages whatsoever (including, but not limited to, damages
      for loss of profits or confidential or other information, for business
      interruption, for personal injury, for loss of privacy, for failure to
      meet any duty including of good faith or of reasonable care, for
      negligence, and for any other pecuniary or other loss whatsoever) arising
      out of or in any way related to the use of or inability to use the Hosted
      Products, or otherwise under or in connection with any provision of this
      Agreement, even in the event of the fault, tort (including negligence),
      strict liability, breach of contract

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or breach of warranty of Microsoft or any supplier, and even if the injured
party or any supplier has been advised of the possibility of such damages;
provided however that the exclusion of consequential damages shall not apply
with regard to the extent of Section 10.

12.  LIMITATION OF LIABILITY AND REMEDIES. Notwithstanding any damages that
     Company might incur for any reason whatsoever (including, without
     limitation, all damages referenced above and all direct or general
     damages), the entire liability of Microsoft and any of its suppliers
     under any provision of this Agreement and Company's exclusive remedy
     for all of the foregoing (except for any remedy of repair or replacement
     elected by Microsoft with respect to any breach of the Limited Warranty)
     shall be limited to the greater of the amount actually paid by Company
     for the Hosted Products or U.S. $250,000. The foregoing limitations,
     exclusions and disclaimers (including Sections 9.c. and 11 and this
     Section 12) shall apply to the maximum extent permitted by applicable
     law, even if any remedy fails its essential purpose.

13.  MISCELLANEOUS.

     a.   ENTIRE AGREEMENT. This Agreement, including any Addenda attached
          hereto and the ASLA and the Hosted Product Price List in effect from
          time to time and Licenses obtained hereunder, once accepted by
          Microsoft as evidenced by Microsoft's signature and the issuance of an
          Agreement Number, constitutes the entire agreement between Microsoft
          and the Company concerning the subject matter hereof and merges all
          prior and contemporaneous communications with respect to such subject
          matter. The terms and conditions of these documents shall control over
          any provisions in any purchase order. To the extent that there is any
          direct inconsistency between the terms contained in this Agreement and
          the ASLA, the terms of this Agreement shall control. For the avoidance
          of doubt, in the event that a subject or a particular use is addressed
          in a provision in the ASLA and not in the Agreement, such provision in
          the ASLA shall control. Except for the Hosted Product Price List and
          ASLA, any representations, promises or conditions in connection with
          this Agreement not in writing signed by all affected parties shall not
          be binding. This Agreement, other than the Hosted Product Price List,
          ASLA, may only be changed by a written instrument signed by both
          parties. The ASLA may be amended by Microsoft as provided in Section
          2.b. and the Hosted Product Price List may be amended by Microsoft as
          provided in Section 3.b.

     b.   NOTICES. All notices, authorizations and requests in connection with
          this Agreement shall be deemed given on the day they are (i)
          deposited in the mail, postage prepaid, certified or registered,
          return receipt requested; (ii) sent by air express courier (e.g.,
          DHL, Federal Express, Airborne), charges prepaid, confirmation
          requested; and addressed as provided beneath the parties' respective
          signatures below; or (iii) sent via e-mail to the e-mail address for
          Company provided below in the case of changes to the ASLA; or
          (iv) posted on the World Wide Web in the case of changes to the
          Hosted Product Price List.

     c.   TAXES.

               i.   The amounts to be paid by Company to Microsoft herein do
          not include any foreign, U.S. federal, state, local, municipal or
          other governmental taxes, duties, levies, fees, excises or tariffs,
          arising as a result of or in connection with the transactions
          contemplated under this Agreement including, without limitation, any
          state or local sales or use taxes on any value added tax or business
          transfer tax now or hereafter imposed on the provision of goods and
          services to Company by Microsoft under this Agreement, regardless of
          whether the same are separately stated by Microsoft. All such taxes
          (and any penalties, interest, or other additions to any such taxes),
          with the exception of taxes imposed on Microsoft's net income or
          with respect to Microsoft's property ownership, shall be the
          financial responsibility of Company. Company agrees to indemnify,
          defend and hold Microsoft harmless from any such taxes or claims,
          causes of action, costs (including, without limitation, reasonable
          attorneys' fees) and any other liabilities of any nature whatsoever
          related to such taxes.

               ii.  Company will pay all applicable value added, sales and use
          taxes and other taxes levied on it by a duly constituted and
          authorized taxing authority on the software or other products
          provided under this Agreement or any transaction related thereto in
          each country in which the services and/or property are being provided
          or in which the transactions contemplated hereunder are otherwise
          subject to tax, regardless of the method of delivery. Any taxes that
          (i) are owed by Company as a result of entering into this Agreement
          and the payment of the fees hereunder, (ii) are required or permitted
          to be collected from Company by Microsoft under applicable laws, and
          (iii) are based upon the amounts payable under this Agreement (such
          taxes described in (i), (ii), and (iii) above the "Collected Taxes"),
          shall be remitted by Company to Microsoft, whereupon, upon request,
          Microsoft shall provide to Company tax receipts or other evidence
          indicating that such Collected Taxes have been collected by Microsoft
          and remitted to the appropriate taxing authority. Company may provide
          to Microsoft an exemption certificate acceptable to Microsoft and to
          the relevant taxing authority (including without limitation a resale
          certificate) in which case, after the date

                                                                          Page 7
<PAGE>   8
     upon which such certificate is received in proper form. Microsoft shall not
     collect the taxes covered by such certificate.

          iii.  If, after a determination by foreign tax authorities, any taxes
     are required to be withheld, on payments made by Company to Microsoft,
     Company may deduct such taxes from the amount owed Microsoft and pay them
     to the appropriate taxing authority; provided however, that Company shall
     promptly secure and deliver to Microsoft an official receipt for any such
     taxes withheld or other documents necessary to enable Microsoft to claim a
     U.S. Foreign Tax Credit. Company will make certain that any taxes withheld
     are minimized to the extent possible under applicable law.

          iv.  This tax section shall govern the treatment of all taxes arising
     as a result of, or in connection with, this Agreement notwithstanding any
     other section of this Agreement.

d.   GOVERNING LAW.  This Agreement shall be construed and controlled by the
     laws of the State of Washington.

e.   SURVIVAL.  Provisions of Sections 3.c., 6, 7.a. and c., 9.c., 11, 12 and 13
     of this Agreement and the applicable ASLA for any fully-paid up Licenses
     shall survive the termination or expiration of this Agreement.

f.   ATTORNEYS FEES.  If either party employs attorneys to enforce any rights
     arising out of or relating to this Agreement, the prevailing party shall be
     entitled to recover its reasonable attorneys' fees, costs and other
     expenses.

g.   CONFIDENTIALITY.  The terms and conditions of this Agreement are
     confidential. Neither party shall disclose such terms and conditions, nor
     the substance of any discussions that led to them, to any Third Party other
     than an Affiliate or agent, or financial or legal advisors who have a need
     to know such information and who have been instructed that all such
     information is to be handled in strict confidence.

i.   PUBLIC ANNOUNCEMENTS.  Company shall not make any public announcement about
     this Agreement without the written consent of Microsoft, which consent
     shall not be unreasonably withheld or delayed. The foregoing, however,
     shall not limit Company in describing its Application Services offerings to
     Third Parties. Company may at any time make announcements which are
     required by applicable law, regulatory bodies, or stock exchange or stock
     association rules, so long as the party so required to make the
     announcement, promptly upon learning of such requirement, notifies
     Microsoft of such requirement and discusses with Microsoft in good faith
     the exact wording of any such announcement.

The undersigned Company represents and warrants that it will be providing
Application Services as defined above and therefore qualifies as a Application
Service Provider, and agrees to the terms and conditions of this Agreement.

This Agreement does not constitute an offer by Microsoft and is not legally
binding until executed by each party. ALL FIELDS MUST BE COMPLETED BY COMPANY
IN ORDER FOR MICROSOFT TO ACCEPT AND EXECUTE THIS AGREEMENT.

Name of Company:

FutureLink Corporation             MSLI, LLC
---------------------------------  ------------------------------------

By:  /s/  BARRY ARONOFF            By:
   ------------------------------     ---------------------------------
   (signature)                        (signature)

Name:  Barry Aronoff               Name:
     ----------------------------       -------------------------------
     (printed)                          (printed)

Title: Vice President-             Title:
       Business Alliance                 ------------------------------
       --------------------------        (printed)
       (printed)

Date:  12/23/99                    Date:
     ----------------------------       -------------------------------
                                                                      Page 8
<PAGE>   9
<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>                             <C>
This Agreement and attached documents           MSLI, LLC                       Telephone Number (area code - phone number):
should be sent to the following address for     6200 Neil Road                  (775) 823-5600
processing and approval:                        Suite 210
                                                Reno, NV 89511-1137             Facsimile Number (area code - phone number):
                                                Attention:                      (775) 826-7287
                                                Dept. 551, Volume Licensing
----------------------------------------------------------------------------------------------------------------------------
</TABLE>

As provided in section 9.b., notices required or permitted under this Agreement
should be addressed to the contact and locations outlined below. If the
information below changes during the Term, each party will notify the other
party in writing on company letterhead:

<TABLE>
<CAPTION>
COMPANY INFORMATION                             MICROSOFT INFORMATION
<S>                                             <C>
Application Service Provider Name
FutureLink                                      MSLI, LLC
------------------------------------------------------------------------------------------------
Street address and/or post office box           Street address and/or post office box
6 Morgan, Ste. 100                              6100 Neil Road, Suite 210
------------------------------------------------------------------------------------------------
City and State/Province                         City and State/Province
Irvine, CA                                      Reno, NV
------------------------------------------------------------------------------------------------
Country and Postal Code                         Postal Code
USA 92618                                       89511-1137
------------------------------------------------------------------------------------------------
Contact Name and Title                          Attention
Barry Aronoff - Vice President/                 Volume Licensing, Dept. 551
                Business Alliance
------------------------------------------------------------------------------------------------
Phone Number                                    Phone Number
974-837-8252                                    (775) 823-5600
------------------------------------------------------------------------------------------------
Fax Number                                      Fax Number
974-837-8387                                    (775) 826-7287
------------------------------------------------------------------------------------------------
E-Mail Address
baranoff@futurelink.net
------------------------------------------------------------------------------------------------
                                                ALL NOTICES should have Copy To:
                                                Microsoft Corporation
                                                Law and Corporate Affairs
                                                One Microsoft Way
                                                Redmond, Washington USA 98052

                                                Attention: Product Development & Marketing
                                               -------------------------------------------------
                                                And to:
                                               -------------------------------------------------
                                                Microsoft Account Manager Name

                                               -------------------------------------------------
                                                Office Location

                                               -------------------------------------------------
                                                E-mail Address (if applicable)

                                               -------------------------------------------------
</TABLE>
                                                                          Page 9
<PAGE>   10
                        ADDENDUM A -- SAMPLE ORDER FORM

                               -- S A M P L E --

<TABLE>
<CAPTION>
HOSTED PRODUCTS LICENSE ORDER
--------------------------------------------------------------------------------------------------------------------------------
COMPANY NAME:
                             --------------------
AGREEMENT NUMBER:
                             --------------------
REPORT FOR THE MONTH ENDING:
                             --------------------
--------------------------------------------------------------------------------------------------------------------------------
                                                                             THIRD PARTY
                                                                             NAME/ADDRESS      THIRD
                                                                             (STREET, CITY,    PARTY        THIRD        THIRD
                                                                            STATE/PROVINCE,   AGREEMENT     PARTY        PARTY
        MICROSOFT      PRODUCT      USAGE               UNIT    EXTENDED      POSTAL CODE,     NUMBER      AGREEMENT   AGREEMENT
LINE   PART NUMBER   DESCRIPTION   COUNTRY   QUANTITY   PRICE    AMOUNT         COUNTRY)        W/CO.     START DATE    END DATE
--------------------------------------------------------------------------------------------------------------------------------
<S>    <C>           <C>           <C>       <C>        <C>     <C>         <C>               <C>         <C>          <C>
 1
--------------------------------------------------------------------------------------------------------------------------------
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--------------------------------------------------------------------------------------------------------------------------------
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--------------------------------------------------------------------------------------------------------------------------------
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--------------------------------------------------------------------------------------------------------------------------------
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--------------------------------------------------------------------------------------------------------------------------------
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</TABLE>

The undersigned hereby certifies that to the best of his/her knowledge that
this Hosted Products License Order for the Application Services Agreement
between Microsoft and Company is true and accurate.

                   SIGNATURE           THIS REPORT SHOULD BE SENT TO THE
------------------                     FOLLOWING:
                   PRINTED NAME
------------------                     E-mail: selquest@microsoft.com
                   TITLE
------------------
                   DATE
------------------
                   TELEPHONE NUMBER
------------------
                   E-MAIL ADDRESS
------------------

                                                                         Page 10<PAGE>   1

                                                                   EXHIBIT 10.25

                      [MICROSOFT CORPORATION LETTERHEAD]

            MICROSOFT(R) DIRECT COMMERCIAL SERVICE LICENSE AGREEMENT

                                         AGREEMENT NUMBER         40000707
                                         EFFECTIVE START DATE     MAY 21, 1999
                                         EFFECTIVE END DATE       JUNE 30, 2001
                                         MICROSOFT ACCT. MGR.     MIKE VANDERIES

DAVID BOLINK
FUTURELINK DISTRIBUTION CORPORATION
#300, 250-6TH AVE SW
CALGARY, ALBERTA T2P 3H7
CANADA

May 24, 1999

Welcome

This letter confirms that Microsoft has received and processed your Direct
Commercial Service License Agreement and that you may now obtain media from
Microsoft World Wide Fulfillment ("WWF") for the Commercial Use Products. Below
is the information on how you may obtain the media by Region. You may also
purchase full packaged product from any reseller. All orders fulfilled through
WWF must be prepaid, no credit terms will be extended.

OBTAINING MICROSOFT PRODUCTS FOR COMMERCIAL USE - SECTION 2(d)

<TABLE>
<CAPTION>
REGION                   PHONE               FAX                 EMAIL
--------------------     --------------      --------------      -----------------------------
<S>                      <C>                 <C>                 <C>
UNITED STATES            (800) 248-0655      (800) 554-8261      WWFOrderCenter@ModusMedia.com

CANADA, LATAM,           NA                  NA                  WWFOrderCenter@ModusMedia.com
SE ASIA, FAR EAST,
SOUTH PACIFIC

EUROPE, AFRICA,          (353) 1-803-7210    (353) 1-803-7216    English: msen@msorder.ie
MIDDLE EAST                                                      French: msfr@msorder.ie
                                                                 German: msde@msorder.ie
                                                                 Italian: msit@msorder.ie
                                                                 Swedish/Finnish/Norwegian/Danish:
                                                                 msscan@msorder.ie
                                                                 Spanish: msesp@msorder.ie
                                                                 Portuguese: msport@msorder.ie
</TABLE>

If you have any questions regarding the Microsoft Direct Commercial Service
Agreement, please contact your Microsoft Account Manager.

Sincerely,

Microsoft Special Agreements

(c) 1999 Microsoft Corporation. All rights reserved. Microsoft is a registered
trademark of Microsoft Corporation in the United States and/or other countries.
<PAGE>   2
                                          MICROSOFT WILL COMPLETE:
                                   Direct Commercial Agreement Number 40000707

             MICROSOFT DIRECT COMMERCIAL SERVICE LICENSE AGREEMENT

     This Microsoft Direct Commercial Service License Agreement (this
"Agreement") is by and between the Commercial Service Provider which has
executed this Agreement below ("Company") and Microsoft Corporation, a
Washington corporation ("Microsoft").

     OVERVIEW - Microsoft Direct Commercial Service licensing is a program that
allows a Commercial Service Provider to copy, and obtain Licenses to use,
Microsoft software products for Commercial Services. A Commercial Service
Provider is responsible for obtaining the necessary media for each Commercial
Use Product it wishes to copy and use. Media may be obtained directly from
Microsoft World Wide Fulfillment or through any reseller as full package
product. A Commercial Service Provider is then permitted to make one or more
copies of each such product pursuant to the terms contained in this Agreement,
subject to an obligation to order one or more Licenses from Microsoft for each
copy. For each License ordered, the Commercial Service Provider will pay
Microsoft the fees outlined in the Microsoft Direct Commercial Price List in
effect at the time the relevant order is submitted to Microsoft. A Commercial
Service Provider is permitted to acquire Licenses for Commercial Services only
and may not acquire Licenses under this Agreement for its internal use or for
the internal use of its Affiliates.

1.   DEFINITIONS. Unless otherwise defined, all capitalized terms used in this
     Agreement shall have the meanings provided below:

     "AGREEMENT" shall mean this Direct Commercial Service License Agreement
     and any Addenda attached hereto.

     "AFFILIATE" shall mean a company or legal entity which owns or controls,
     is owned or controlled by, or is under common ownership or control with,
     the Company or Microsoft as applicable.

     "COMMERCIAL SERVICE PROVIDER" shall mean an individual or entity that
     provides Commercial Services to a Third Party. Examples of Commercial
     Services are set forth below.

     "COMMERCIAL SERVICES" shall mean software services provided to Third
Parties such that the Third Party does not have to acquire the Licenses itself.
Commercial Services does not include services provided to Company's Affiliates
for their own internal use. Examples of Commercial Services include (but are not
limited to):

o    Services provided as part of an Internet access service for Third Parties,
     such as providing online services or Internet access for consumers or
     businesses;

o    Hosting communications services for Third Parties, such as virtual private
     network, voice over IP, video conferences, etc.;

o    Hosting an E-Commerce, Internet, Intranet and/or Extranet web site(s) on
     behalf of a Third Party through either shared or dedicated servers;

o    Hosting application services on behalf of a Third Party by providing file
     and print, database, messaging or E-Commerce capabilities;

o    Hosting software applications on behalf of a Third Party which includes
     asset management, software distribution and management, network
     management and performance tuning, etc.; and

o    Hosting Independent Software Vendor applications where Third Parties'
     applications are built on top of Microsoft technology.

"COMMERCIAL USE PRODUCTS" shall mean the Microsoft software products which
Microsoft makes available for Commercial Services to Commercial Service
Providers and which may be reproduced pursuant to this Agreement. The Direct
Commercial Price List will contain the entire list of available Commercial Use
Products. Microsoft may change the list of available Commercial Use Products at
any time, and from time to time, to add or remove products.

"COMMERCIAL USE LICENSE AGREEMENT" or "CULA" shall mean the document which
contains the specific terms and conditions pursuant to which use of a
particular Commercial Use Product is subject. This document will be provided to

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                     Page 1 of 10

<PAGE>   3
   Company by Microsoft or made available to Company by publication on the World
   Wide Web at a site identified by Microsoft to Company or made available to
   Company by some other means prior to the placement of any orders.

   "EFFECTIVE DATE" shall mean the date this Agreement is signed by Microsoft.

   "LICENSE" shall mean a right granted by Microsoft to use or access a copy of
   a Commercial Use Product (e.g., a Commercial Service Server License) subject
   to this Agreement, the CULA(s) for such Commercial Use Product and the
   Product List.

   "PRODUCT LIST" shall mean the Direct Commercial Service Licensing Product
   List, or any subsequent version thereof, which is made available to the
   Company by or on behalf of Microsoft from time to time and identifies
   specific terms and conditions (in addition to those provided in the CULA(s)
   and this Agreement) for particular Commercial Use Products.

   "THIRD PARTY" shall mean an individual, company or legal entity ("person")
   other than (i) an Affiliate, (ii) persons employed by the Company (as an
   employee, contractor or in any other capacity), (iii) persons providing goods
   or services to the Company (for example, a supplier) or (iv) persons
   providing goods or services on behalf of the Company (for example a
   distributor or reseller).

2. ORDERING OF LICENSES.

   a. PURCHASE ORDER AND THIRD PARTY INFORMATION. The Company shall submit to
      Microsoft an order for a License for each copy (or access right) of a
      Commercial Use Product it has made (or provided) during the immediately
      preceding calendar month. Each order shall specify the country of usage of
      each copy made (or access right provided) and shall provide other
      information relative to Licenses acquired on behalf of Third Parties. In
      addition, the order shall contain information on newly formed contracts
      between Company and Third Parties for Commercial Services utilizing
      Microsoft Commercial Use Products. This order shall be in the form
      attached as Addendum A, as such form may be modified by Microsoft from
      time to time. The order must be delivered to Microsoft, on a calendar
      monthly basis, no later than the 15th day of the month, whether or not any
      copies were made or access rights provided in the preceding month. A
      Company's failure to submit an order within the required time frame shall
      be grounds for termination of this Agreement, and use rights shall expire
      for any copies made by the Company pursuant to this Agreement for which
      the Company has not ordered and paid. Upon receipt of Company's order(s)
      pursuant to this Section 2.a., Microsoft will issue an invoice indicating
      the number and type of Licenses to Commercial Use Products acquired by the
      Company and reported to Microsoft during a specified month. Such invoice,
      together with proof/record of payment, shall constitute the confirmation
      for such Licenses. Any information provided to Microsoft pursuant to this
      order shall be used solely for revenue calculation, internal revenue
      allocation, and billing purposes and shall not be used to directly target
      or otherwise contact Third Party customers of Company without Company's
      prior approval.

   b. PRICING. The fees for Licenses shall be set by Microsoft from time to time
      and shall be set forth on a Direct Commercial Price List which shall be
      issued by Microsoft on a monthly basis. Microsoft shall determine the
      method of delivery of such Direct Commercial Price List to Company.
      Notwithstanding changes to the Direct Commercial Price List, if Company
      has contracted with a Third Party customer to provide Commercial Services
      and has acquired Licenses for Commercial Use Products for the benefit of
      such Third Party customer, Microsoft shall not increase the fees for the
      Licenses acquired for the benefit of such Third Party customer during (i)
      the period of the existing contract between Company and such Third Party
      customer or (ii) twenty-four (24) months, whichever is shorter.

   c. PAYMENT TERMS. All amounts are due and owing net thirty (30) days after
      date of invoice from Microsoft. All payments not received by Microsoft
      from Company within the required time frame may be assessed a finance
      charge of two percent (2%) of the invoice amount per month or the legal
      maximum, whichever is less. Payment by the Company to Microsoft is not
      contingent on payment by a Third Party customer to the Company. All
      payments to Microsoft by Company shall be in the form of bank wire
      transfer or electronic funds transfer through an Automated Clearing House
      ("ACH") with electronic remittance detail attached.

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                             Page 2 of 10
<PAGE>   4
Payment shall be remitted to:

     WIRE TRANSFERS*:
     Microsoft Services #844510
     Attn: Special Agreement Payments
     Account #3750825354
     ABA #11100001-2
     Nations Bank of Texas NA
     Dallas, TX

     * Remittance detail must be sent by:  Fax: (425)936-7329,
                                           Attention: Special Agreement Payments
                                           Email: spagpay@microsoft.com

   d. FULFILLMENT. Company may obtain the media for Commercial Use Products from
      Microsoft World Wide Fulfillment ("WWF") or from any reseller of full
      package product. All orders through WWF will require prepayment; no credit
      terms will be extended. Contact information for WWF will be provided at
      the time this Agreement is executed by Microsoft or as determined by
      Microsoft from time to time.

3. LICENSE GRANTS.

   a. LICENSE TO MAKE AND USE COPIES. Subject to its obligation to order and pay
      for the appropriate number of Licenses in a timely fashion as set forth in
      Section 2.a. above, at any time during the term hereof, the Company may
      make and use copies of, and provide access to, the Commercial Use
      Products. Any such copy may be made only from legally acquired media as
      outlined in Section 2.d. above. All copies of Commercial Use Products made
      pursuant to this Section must be true and complete copies, and must
      include all copyright and trademark notices.

   b. USE TERMS. Each copy made, or access right provided, pursuant to the right
      granted in Section 3.a. above may be used only to provide Commercial
      Services to Third Parties subject to and strictly in accordance with the
      license grants, terms, conditions, limitations and restrictions contained
      in this Agreement and the provisions of the then most recently released
      version of the applicable CULA and Product List. Microsoft may amend any
      CULA and/or the Product List at any time, and from time to time; provided,
      however, that no such change will ever retroactively alter the terms under
      which Company may use a copy of a Commercial Use Product previously
      licensed to Company. If the requirements of the preceding sentence have
      been complied with, the revised CULA(s) and/or Product List shall take the
      place of the existing version(s) as of the effective date identified in
      the notice, and each copy of a Commercial Use Product made on or after
      that date shall be subject to the terms thereof, as amended. By signing
      this Agreement, Company acknowledges that it and its Affiliates have
      access to the World Wide Web.

   c. PRINTED MATERIALS. Company may not copy any Microsoft guides, manuals or
      other printed materials describing or explaining any of the Commercial Use
      Products. The Company may acquire copies of any such guides, manuals or
      other printed materials from WWF or from a Microsoft approved fulfillment
      source in quantities that do not exceed, with respect to a Commercial Use
      Product, the number of Licenses of such Commercial Use Product the Company
      has acquired.

4. EVALUATION AND TESTING LICENSE. Microsoft hereby grants to Company a License
   for up to sixty (60) days after the Effective Date to evaluate and test the
   Commercial Use Products on the terms and conditions set forth below and for
   no other purpose. Copies of Commercial Use Products for this purpose shall be
   obtained as set forth above in Section 2.d. No License fee shall be due and
   payable for such evaluation and testing License.

   a. LICENSE GRANT. Company may reproduce, install and use an unlimited number
      of copies of the Commercial Use Products within its own facilities solely
      to evaluate the Commercial Use Products, subject to the rights and
      limitations of Section 4.b. below. The Commercial Use Products may be
      connected at any point in time to an unlimited number of workstations or
      computers operating on one or more internal Company networks.

   b. OTHER RIGHTS AND LIMITATIONS. Company may not reverse engineer, decompile,
      or disassemble the Commercial Use Products, except and only to the extent
      that such activity is expressly permitted by applicable law
      notwithstanding this limitation. Company may not otherwise rent, lease, or
      transfer the Commercial Use Products. Microsoft reserves all rights not
      expressly granted herein.

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                            Page 3 of 10

<PAGE>   5
   c. NO WARRANTIES. FOR PURPOSES OF THE EVALUATION AND TESTING LICENSE, THE
      COMMERCIAL USE PRODUCTS AND ANY RELATED DOCUMENTATION ARE PROVIDED "AS IS"
      WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
      WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
      A PARTICULAR PURPOSE, OR INFRINGEMENT. THE ENTIRE RISK ARISING OUT OF USE
      OR PERFORMANCE OF THE COMMERCIAL USE PRODUCTS REMAINS WITH COMPANY.

   d. NO LIABILITY FOR DAMAGES. IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE
      LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES
      FOR LOSS OF BUSINESS PROFIT, BUSINESS INTERRUPTION, LOSS OF BUSINESS
      INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR
      INABILITY TO USE THE COMMERCIAL USE PRODUCTS, EVEN IF MICROSOFT HAS BEEN
      ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5. FACILITATING COMPLIANCE.

   a. NOTICE TO USERS. The Company shall use reasonable efforts to make its
      employees, agents and other individuals using the Commercial Use Products
      under this Agreement aware that the Commercial Use Products (i) are
      licensed by Microsoft, (ii) may only be used subject to the terms and
      conditions contained in this Agreement and the applicable CULA(s) and
      Product List, and (iii) may not be copied, transferred or otherwise used
      in violation of such terms and conditions.

   b. AUDIT. During the term of this Agreement and for two (2) years thereafter,
      Company agrees to keep all usual and proper records relating to its
      reproduction and use of the Commercial Use Products. Notwithstanding the
      provisions of any particular CULA(s) and the Product List, in order to
      verify Company's compliance with the terms of this Agreement, during the
      term of this Agreement and for two (2) years thereafter, Microsoft may
      cause (i) an audit to be made of Company's books and records and/or (ii)
      an inspection to be made of Company's facilities and procedures. Any audit
      and/or inspection shall be conducted during regular business hours at
      Company's facilities, with at least three (3) days' notice, and in such a
      manner as not to interfere unreasonably with the operations of the
      Company. Any audit shall be conducted by an independent certified public
      accountant selected by Microsoft (other than on a contingent fee basis).
      Company agrees to provided Microsoft's designated audit or inspection team
      access to the relevent Company records and facilities. In any event, the
      Company shall promptly acquire sufficient Licenses to permit all usage
      disclosed by any such audit. In addition, if any such audit discloses
      material unlicensed use of Commercial Use Products, Company shall pay to
      Microsoft an amount equal to: (i) the reasonable expenses incurred in
      conducting such audit; plus (ii) an additional License fee of twenty
      percent (20%) of the estimated retail price established by Microsoft of
      the Licenses required to be acquired pursuant to the preceding sentence.
      For purposes of this section, "material unlicensed use of Commercial Use
      Product" shall exist if, upon audit, it is determined that, with respect
      to any Commercial Use Product the Company has Licenses for fewer than
      ninety-five percent (95%) of the copies disclosed by the audit. Microsoft
      shall use the information obtained or observed in the audit solely for the
      purposes of (x) determining whether the Company has sufficient Licenses
      for the Commercial Use Products it is using and has otherwise complied
      with the terms of this Agreement, (y) enforcing its rights under this
      Agreement and any applicable laws, and (z) determining if customer has
      accurately reported Third Party contract information to Microsoft.
      Microsoft will hold all such information in confidence.

6. SUPPORT. This Agreement does not include technical or integration support by
   Microsoft to Company or Company's Third Party customers. Company is strongly
   encouraged to sign a Microsoft Consulting Services Agreement to address the
   technical requirements needed to provide Commercial Services using Microsoft
   technology. Company agrees to provide commercially reasonable telephone
   support to Third Party customers and, in connection therewith, is required to
   obtain technical support by means of a separate agreement with Microsoft, a
   Microsoft Affiliate, a Microsoft Authorized Support Center, or a Microsoft
   Solution Provider. Nothing in this provision shall be deemed to obligate
   Microsoft or a Microsoft Affiliate to provide such technical support. Company
   must indicate its intentions with regard to technical support on the Company
   Information section provided beneath the parties' respective signatures
   below.

7. TERM; TERMINATION.

   a. TERM. Company may obtain Licenses for Commercial Use Products under the
      terms of this Agreement following the Effective Date through June 30, 2001
      (the "Term") unless this Agreement is otherwise terminated as provided
      below. Notwithstanding the Term, if this Agreement has not been terminated
      by Microsoft as a result of Company's breach and if Company has contracted
      with a Third Party customer to provide Commercial Services, Microsoft
      shall

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                            Page 4 of 10
<PAGE>   6
          extend to Company the right to continue offering the Licenses required
          to support such Third Party customer for the existing contract period
          between Company and its Third Party customer or twenty-four (24)
          months, whichever is shorter.

     b.   TERMINATION. Either party may terminate this Agreement for cause, as a
          result of a breach by the other party of any of the terms and
          conditions of this Agreement, upon thirty (30) days' prior written
          notice advising the breaching party of the nature of the breach,
          provided that such breach is not thereafter cured within such thirty
          (30) day period. Notwithstanding the foregoing, a breach by Company of
          Section 3.b., 8 or 9.c. of this Agreement or a breach in a material
          respect of any provision of the CULA(s) and/or Product List shall
          constitute grounds for immediate termination of this Agreement, upon
          written notice and without an opportunity to cure.

     c.   OBLIGATIONS ON TERMINATION OR EXPIRATION. Except as provided in
          Section 7.a., termination or expiration of this Agreement shall
          automatically terminate the rights of Company under it, including the
          right to make and use additional copies of Commercial Use Products
          pursuant to the terms of this Agreement. Upon termination or
          expiration of this Agreement, Company shall immediately submit an
          order for any Licenses based on actual usage to the date of such
          termination or expiration which have not been previously ordered and
          which by the terms of the CULA(s) and/or Product List are required to
          be ordered after the month of actual usage, such as Commercial Service
          Access Licenses. Licenses ordered by Company and for which Company has
          paid prior to the termination or expiration of this Agreement shall
          continue, and expire if appropriate, according to their terms
          notwithstanding the termination or expiration of this Agreement.
          Notwithstanding the foregoing, upon termination of this Agreement as a
          result of the Company's breach (and not as a result of any other
          termination or expiration), Company shall deliver to Microsoft, or at
          Microsoft's direction, destroy (and have all Third Party customers
          destroy, if applicable), all units of Commercial Use Products for
          which Licenses were acquired pursuant to this Agreement. There shall
          be no refund of amounts paid for Commercial Use Products which have
          been so returned or destroyed.

8.   PROHIBITION ON ASSIGNMENT. Except as provided in Section 9.c., this
     Agreement, and any rights or obligations hereunder, shall not be assigned,
     sublicensed or otherwise transferred by Company, whether by contract,
     merger, operation of law, or otherwise, without the prior written approval
     of Microsoft. Microsoft may transfer its respective rights and obligations
     hereunder to any Affiliate without the prior written approval of Company;
     provided that Microsoft shall remain liable, in accordance with this
     Agreement, for all Licenses it has provided or was obligated to have
     provided prior to the date of transfer. Any prohibited assignment is null
     and void.

9.   MISCELLANEOUS.

     a.   ENTIRE AGREEMENT. This Agreement, including any Addenda attached
          hereto and the CULA(s), the Product List and the Direct Commercial
          Price List in effect from time to time and Licenses obtained
          hereunder, once accepted by Microsoft as evidenced by Microsoft's
          signature and the issuance of a Direct Commercial License Agreement
          Number, constitutes the entire agreement between Microsoft and the
          Company concerning the subject matter hereof and merges all prior and
          contemporaneous communications with respect to such subject matter.
          The terms and conditions of these documents shall control over any
          provisions in any purchase order. To the extent that there is any
          direct inconsistency between the terms contained in this Agreement and
          the CULA(s) and/or Product List, the terms of this Agreement shall
          control. Similarly, to the extent that there is any direct
          inconsistency between the terms contained in the Product List and the
          CULA, the terms of the Product List shall control. For the avoidance
          of doubt, in the event that a subject or a particular use is addressed
          in a provision in the CULA or the Product List and not in the
          Agreement, such provision in the CULA or Product List, as applicable,
          shall control. Except for the Direct Commercial Price List, CULA(s)
          and Product List, any representations, promises or conditions in
          connection with this Agreement not in writing signed by all affected
          parties shall not be binding. This Agreement, other than the Direct
          Commercial Price List, CULA(s) and Product List, may only be changed
          by a written instrument signed by both parties. The CULA(s) and
          Product List may be amended by Microsoft as provided in Section 3.b.
          above and the Direct Commercial Price List may be amended by Microsoft
          as provided in Section 2.b. above.

     b.   NOTICES. All notices, authorizations and requests in connection with
          this Agreement shall be deemed given on the day they are (i) deposited
          in the mail, postage prepaid, certified or registered, return receipt
          requested; or (ii) sent by air express courier (e.g., DHL, Federal
          Express, Airborne), charges prepaid, confirmation requested; and
          addressed as provided beneath the parties' respective signatures
          below.

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                             Page 5 of 10
<PAGE>   7
     c.   SUBLICENSE, TRANSFER OR ASSIGNMENT OF LICENSES.

                 i. APPLICABILITY. The rights set forth in this Section 9.c.
          apply only with respect to Licenses which are perpetual; that is,
          acquired by means of a one-time License fee as opposed to a monthly or
          other periodic License fee.

                ii. TO AFFILIATES. Subject to the requirements identified in
          Section 9.c.v. below, Company may sublicense, transfer or assign
          Licenses acquired under this Agreement to an Affiliate, but not to any
          person or entity other than an Affiliate. The Company shall be
          responsible for all acts and omissions of the Affiliates to which it
          sublicenses, transfers or assigns Licenses. The Company shall require
          any Affiliate to whom Company has sublicensed, transferred or assigned
          Licenses to notify the local Microsoft subsidiary in the country where
          such Affiliate will be using the Commercial Use Products that such
          sublicense, transfer or assignment has occurred, or begun to occur.

               iii. PURSUANT TO A MERGER, CONSOLIDATION OR DIVESTITURE. Subject
          to the requirements identified in Section 9.c.v. below, the Company
          (with respect to its validly-acquired Licenses) or any Affiliate to
          which the Company has sublicensed, transferred or assigned
          validly-acquired Licenses pursuant to the preceding paragraph, may
          transfer such Licenses to any Third Party pursuant to a merger,
          consolidation or other corporate/organizational divestiture or
          acquisition, without the written consent of Microsoft.

                iv. WITH CONSENT. Except as provided in Sections 9.c.ii. and
          iii. above, Company may not sublicense, transfer or assign any
          Licenses without the prior written consent of Microsoft, and any such
          sublicense, transfer or assignment shall be null and void.

                 v. LIMITATIONS AND REQUIREMENTS. Company may not sublicense,
          transfer or assign a License to any party unless (x) it transfers all
          of the licensed Commercial Use Product (including all component
          parts, the media and printed materials, any upgrades, the invoice from
          Microsoft evidencing the rights being transferred, the proof/record of
          payment and, if applicable, the Certificate of Authenticity); (y) the
          recipient agrees in writing to the terms of the applicable CULA(s) and
          Product List and of Sections 5 and 9 of this Agreement (in which event
          such recipient shall be bound by all limitations and restrictions to
          the same extent as if it was the "Company"); and (z) the recipient
          certifies that it will use such Commercial Use Products for Commercial
          Services and not for internal use. If the Company sublicenses,
          transfers or assigns its rights in one or more Licenses identified on
          any invoice to one or more of its Affiliates, then it shall provide a
          copy of such invoice and proof/record of payment, to each such
          Affiliate, identifying the number and type of Licenses which have been
          sublicensed, transferred or assigned. If the Commercial Use Product is
          an upgrade, any sublicense, transfer or assignment must include all
          prior versions of the Commercial Use Product. A Company or Affiliate
          may not sublicense, transfer or assign Licenses on a short-term basis.

     d.   TAXES.

                 i. The amounts to be paid by Company to Microsoft herein do not
          include any foreign, U.S. federal, state, local, municipal or other
          governmental taxes, duties, levies, fees, excises or tariffs, arising
          as a result of or in connection with the transactions contemplated
          under this Agreement including, without limitation, any state or local
          sales or use taxes or any value added tax or business transfer tax now
          or hereafter imposed on the provision of goods and services to Company
          by Microsoft under this Agreement, regardless of whether the same are
          separately stated by Microsoft. All such taxes (and any penalties,
          interest, or other additions to any such taxes), with the exception of
          taxes imposed on Microsoft's net income or with respect to Microsoft's
          property ownership, shall be the financial responsibility of Company.
          Company agrees to indemnify, defend and hold Microsoft harmless from
          any such taxes or claims, causes of action, costs (including, without
          limitation, reasonable attorneys' fees) and any other liabilities of
          any nature whatsoever related to such taxes.

                ii. Company will pay all applicable value added, sales and use
          taxes and other taxes levied on it by a duly constituted and
          authorized taxing authority on the software or other products provided
          under this Agreement or any transaction related thereto in each
          country in which the services and/or property are being provided or in
          which the transactions contemplated hereunder are otherwise subject to
          tax, regardless of the method of delivery. Any taxes that (i) are owed
          by Company as a result of entering into this Agreement and the
          payment of the fees hereunder, (ii) are required or permitted to be
          collected from Company by Microsoft under applicable law, and (iii)
          are based upon the amounts payable under this Agreement (such taxes
          described in (i), (ii), and (iii) above the "Collected Taxes"), shall
          be remitted by Company to Microsoft, whereupon, upon request,
          Microsoft shall provide to Company tax receipts or other evidence
          indicating that such Collected Taxes have been collected by Microsoft
          and remitted to the

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                             Page 6 of 10
<PAGE>   8
          appropriate taxing authority. Company may provide to Microsoft an
          exemption certificate acceptable to Microsoft and to the relevant
          taxing authority (including without limitation a resale certificate)
          in which case, after the date upon which such certificate is received
          in proper form, Microsoft shall not collect the taxes covered by such
          certificate.

               iii. Notwithstanding any provision herein to the contrary,
          Customer agrees that each payment to be made to Microsoft hereunder
          shall be free of all withholding taxes imposed by any jurisdiction,
          and if any such withholding is required, Customer shall pay an
          additional amount such that after deduction of all amounts required to
          be withheld, the net amount of the payment will equal, on an after tax
          basis, the amount of the payment that would be due absent such
          withholding.

               iv. This tax section shall govern the treatment of all taxes
          arising as a result of, or in connection with, this Agreement
          notwithstanding any other section of this Agreement.

     e.   GOVERNING LAW. This Agreement shall be construed and controlled by
          the laws of the State of Washington.

     f.   SURVIVAL. Provisions of Sections 2.c., 3.b., 4.b., c. and d., 5., 7.a.
          and c. and 9 of this Agreement, the applicable CULA(s) and Product
          List for any fully-paid up Licenses, and warranty, limitation on
          liability and indemnification provisions in the CULA(s) and Product
          List for Licenses acquired pursuant to this Agreement, shall survive
          the termination or expiration of this Agreement.

     g.   ATTORNEYS FEES. If either party employs attorneys to enforce any
          rights arising out of or relating to this Agreement, the prevailing
          party shall be entitled to recover its reasonable attorneys' fees,
          costs and other expenses.

     h.   CONFIDENTIALITY. The terms and conditions of this Agreement are
          confidential. Neither party shall disclose such terms and conditions,
          nor the substance of any discussions that led to them, to any Third
          Party or other than an Affiliate or agent, or financial or legal
          advisors who have a need to know such information and who have been
          instructed that all such information is to be handled in strict
          confidence.

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                             Page 7 of 10
<PAGE>   9
The undersigned Company represents and warrants that it will be providing
Commercial Services as defined above and therefore qualifies as a Commercial
Service Provider, and agrees to the terms and conditions of this Agreement.

This Agreement does not constitute an offer by Microsoft and is not legally
binding until executed by each party. All fields must be completed by Company
in order for Microsoft to accept and execute this Agreement.

-------------------------------------------------------------------------------
Name of Company:                             Name of Microsoft:

Futurelink Corporation                       Microsoft Corporation
-----------------------------------          ----------------------------------

By: /s/ DAVID BOLINK                         By: /s/ RICHARD KERBS
   --------------------------------             -------------------------------
   (signature)                                  (signature)

Name: David Bolink                           Name: Richard Kerbs
     ------------------------------               -----------------------------
     (printed)                                    (printed)

Title: Manager-Business Development          Title:  Group Manager
      -----------------------------                ----------------------------
      (printed)                                    (printed)

Date: May 20, 1999                           Date: May 21, 1999
     --------------                               --------------

-------------------------------------------------------------------------------
<TABLE>
<S>                              <C>                            <C>
This Agreement and attached      Microsoft Corporation          Telephone Number (area code-phone number):
documents should be sent to      One Microsoft Way              (425) 882-8080
the following address for        Redmond, WA  98052-6399
processing and approval:         Attention:                     Facsimile Number (area code-phone number):
                                 Special Agreements, Dept. 551  (425) 936-7329
</TABLE>

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                         Page 8 of 10

<PAGE>   10
As provided in Section 9.b above, notices required or permitted under this
Agreement should be addressed to the contact and locations outlined below. If
the information below changes during the term of the Direct Commercial Service
License Agreement, each party will notify the other party in writing on
company letterhead:

<TABLE>
COMPANY INFORMATION                                MICROSOFT INFORMATION
--------------------------------------------------------------------------------------
<S>                                               <C>
Commercial Service Provider Name
Futurelink Distribution Corporation               MICROSOFT CORPORATION
---------------------------------------------------------------------------------------
Street Address and/or post office box             Street Address and/or post office box
#300, 250 - 6th Ave S.W.                          ONE MICROSOFT WAY
---------------------------------------------------------------------------------------
City and State/Province                           City and State/Province
Calgary, Alberta                                  REDMOND, WA
---------------------------------------------------------------------------------------
Country and Postal Code                           Postal Code
Canada      T2P 3H7                               98052-6399
---------------------------------------------------------------------------------------
Contact Name and title                            Attention
David Bolink - Manager Business Div.              SPECIAL AGREEMENTS, DEPT 551
---------------------------------------------------------------------------------------
Phone Number                                      Phone Number
(403) 509-5006                                    (425) 882-8080
---------------------------------------------------------------------------------------
Fax Number                                        Fax Number
(403) 216-6050                                    (425) 936-7329
---------------------------------------------------------------------------------------
E-Mail Address
dbolink@futurelink.net
---------------------------------------------------------------------------------------
                                                  All NOTICES should have Copy To:
                                                  Microsoft Corporation
                                                  Law and Corporate Affairs
                                                  One Microsoft Way
                                                  Redmond, Washington USA 98052

                                                  Attention: U.S. Legal
---------------------------------------------------------------------------------------
                                                  And to:
---------------------------------------------------------------------------------------
                                                  Microsoft Account Manager Name
                                                  Mike Vanderlee
---------------------------------------------------------------------------------------
                                                  Office Location
                                                  Mississauga, Ont.
---------------------------------------------------------------------------------------
                                                  E-mail Address (if applicable)
                                                  mikevan@microsoft.com)
---------------------------------------------------------------------------------------
</TABLE>

COMPANY INFORMATION REGARDING TECHNICAL SUPPORT (CHECK ONE OR MORE BOXES):
--------------------------------------------------
[x] Company intends to sign a Microsoft Consulting
    Services Agreement with Microsoft
--------------------------------------------------
[ ] Company intends to sign a Premier Support
    Agreement with Microsoft, or equivalent
    offering from Microsoft
--------------------------------------------------
[ ] Company intends to sign a service/support
    agreement with a Microsoft Solution Provider
    or Authorized Support Center
--------------------------------------------------

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                            Page 9 of 10
<PAGE>   11
DIRECT COMMERCIAL SERVICE LICENSE ORDER
-------------------------------------------------------------------------------
Company Name:
                              --------------------------
Agreement Number:
                              --------------------------
Report for the Month Ending:
                              ---------------------------

-------------------------------------------------------------------------------
<TABLE>
<CAPTION>

       Microsoft                    Usage                                                     Third Party   Third Party  Third Party
Line   Part Number   Product        Country   Quantity  Unit Price    Extended   Third Party   Agreement     Agreement    Agreement
                     Description                                      Price      Name/Address  Illegible     Start Date    End Date
<S>    <C>          <C>            <C>        <C>       <C>           <C>        <C>           <C>            <C>          <C>
-----------------------------------------------------------------------------------------------------------------------------------
1
-----------------------------------------------------------------------------------------------------------------------------------
2
-----------------------------------------------------------------------------------------------------------------------------------
3
-----------------------------------------------------------------------------------------------------------------------------------
4
-----------------------------------------------------------------------------------------------------------------------------------
6
-----------------------------------------------------------------------------------------------------------------------------------
9
-----------------------------------------------------------------------------------------------------------------------------------
10
-----------------------------------------------------------------------------------------------------------------------------------
11
-----------------------------------------------------------------------------------------------------------------------------------
12
-----------------------------------------------------------------------------------------------------------------------------------
13
-----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

The undersigned hereby certifies that to the best of his/her knowledge that this
Direct Commercial Service License Order for the Direct Commercial Service
License Agreement between Microsoft and Company is true and accurate.

<TABLE>
<S>                                                                    <C>

                              Signature                                 This report should be sent to one of the following:
-----------------------------                                           Address:
                              Printed Name                                Microsoft Corporation
-----------------------------                                             Attention:  Special Agreement Reporting - Dept. 551
                              Title                                       One Microsoft Way
-----------------------------                                             Redmond, WA 98052-6399
                              Date
-----------------------------                                           Fax #: (425) 936-7329
                              Telephone Number
-----------------------------                                           E-mail: spagrep@microsoft.com
                              Email address
----------------------------
</TABLE>

Direct Commercial Service License Agreement
(Version 1.0 - 4/23/99)                                            Page 10 of 10
<PAGE>   12
                     MICROSOFT(R) DIRECT COMMERCIAL SERVICE
                             LICENSING PRODUCT LIST

This Direct Commercial Service Licensing Product List is a supporting document
for the Direct Commercial Service License Agreement ("Agreement"). It outlines
additional terms and conditions for the available products which are not
addressed in the Agreement or the applicable Commercial Use License Agreements
("CULA(s)") for each product. Specific terms not defined in this document are
defined in either the CULA(s) or the Agreement.

MICROSOFT(R) GENERAL SERVER LICENSE CONDITIONS

1. LICENSE ORDER REQUIREMENTS - The number of access licenses acquired by a
   Commercial Service Provider ("CSP") for access rights provided to a
   particular Third Party customer who receives services using Microsoft
   software cannot decrease with respect to such third Party customer for the
   term of that Third Party customer's contract with the CSP. The CSP will be
   required to pay ongoing fees for highest number of any access rights provided
   to a particular Third Party customer. This means the number of Commercial
   Service Access Licenses ("CSAL(s)") or Commercial Service Internet Connectors
   cannot decrease once such licenses or access rights are provided to a Third
   Party customer. For example, a Third Party customer with 1,000 employees
   signs up with a CSP to provide Exchange e-mail services. In the first month
   of service, the Third Party customer sets up a mailbox for each employee. The
   CSP will be required to place a monthly order to Microsoft for at least 1,000
   Exchange CSAL(s) for the duration of the contract with the Third Party
   customer. The order number may not decrease with respect to this Third Party
   customer.

2. "PER SERVER" MODE REQUIREMENT - For any servers which can be licensed in "per
   server" mode, the CSP must place orders for Commercial Service Access
   Licenses based on the server limit which is set on the server, rather than
   the actual number of users during the month. The server limit may be
   increased at any time, but may not be lowered to reduce the required number
   of licenses owed to Microsoft.

AVAILABLE SERVER LICENSES:

MICROSOFT(R) BACKOFFICE(R)

MICROSOFT(R) EXCHANGE

PRODUCT CONDITION NOTES

1. "UPGRADING A MICROSOFT EXCHANGE SERVER WITHIN A CSP'S "EXCHANGE ORGANIZATION"
   - Once a single Microsoft Exchange Server within a CSP's "Exchange
   organization" is upgraded, resulting in a Microsoft Exchange Enterprise
   environment, every other Microsoft Exchange Server within the CSP's "Exchange
   organization" must be upgraded. An "Exchange organization" is defined as the
   group of all Microsoft Exchange Servers providing Commercial Services.

MICROSOFT(R) PROXY SERVER

MICROSOFT(R) SNA SERVER FOR WINDOWS NT(R)

MICROSOFT(R) SQL SERVER(TM)

PRODUCT CONDITION NOTES

1. SQL SERVER 7.0 COMMERCIAL SERVICE INTERNET CONNECTOR ("CSIC") USAGE
   RESTRICTIONS - SQL Server 7.0 CSIC licenses provide unlimited usage for the
   Internet only. To use a SQL Server 7.0 CSIC with SQL Server 7.0 on the
   Internet, a CSP must acquire a SQL Server 7.0 CSIC license for each Third
   Party customer receiving the services of a server that is running SQL Server
   7.0 or SQL Server 7.0, Enterprise Edition. SQL Server Commercial Service
   Access Licenses must be acquired when the SQL Server 7.0 CSIC is utilized for
   Intranet access (whether using a browser or not).

MICROSOFT(R) SYSTEMS MANAGEMENT SERVER

MICROSOFT(R) WINDOWS NT(R) SERVER

Direct Commercial Service Product List - May 1999                    Page 1 of 1

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