Document:

exv10w8

 

Exhibit 10.8

eLoyalty Corporation

Non-Statutory

Stock Option Agreement

     eLoyalty Corporation, a Delaware corporation (the “Company”), hereby grants to the individual
whose name appears below (the “Optionholder”), pursuant to the provisions of the eLoyalty
Corporation 1999 Stock Incentive Plan, as Amended and Restated as of May 16, 2002 (the “Plan”), an
option to purchase from the Company (the “Option”) such number of shares of its Common Stock, $0.01
par value (“Stock”), as set forth below at the price per share set forth below but only upon and
subject to the terms and conditions set forth herein, in the Plan, and in Annex I hereto. The
Option is a non-statutory stock option, which means it is not intended to qualify as an “incentive
stock option” under Code Section 422.

     All terms and conditions set forth in Annex I and the Plan are deemed to be incorporated
herein in their entirety. All capitalized terms used in this Agreement and not otherwise defined
herein have the respective meanings assigned to them in Annex I or the Plan.

Optionholder’s Name:

Number of Shares

  Subject to Option:

Exercise Price

   Per Share:

Date of Option Grant

 (“Option Date”):

Exercise Provisions:

     (a) The Option will become exercisable as follows: (i) increments of 1/16 of the shares
subject to the Option will become vested and exercisable as of the last day of each succeeding
quarter, beginning February 28, 2007, such that the Option will be fully exercisable in
approximately four years, and (ii) as otherwise provided pursuant to paragraphs (b) through (f) of
the Agreement or Section 6.8 of the Plan.

     (b) If, on or after the Option Date, the Optionholder’s employment or service with the
Company terminates for any reason whatsoever (including, without limitation, involuntary

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termination by the Company) other than death, Disability, or Retirement, the Option will remain
exercisable with respect to the number of shares subject to the Option that are exercisable as of
the effective date of the Optionholder’s termination of employment or service with the Company and
may thereafter be exercised for a period of 90 days from the effective date of the Optionholder’s
termination of employment or service or until the Expiration Date, whichever period is shorter,
after which the Option will terminate in its entirety. The Option shall terminate as of the
effective date of the Optionholder’s termination of employment or service with respect to any
shares subject thereto that are not exercisable as of such employment or service termination date.

     (c) If the Optionholder’s employment or service with the Company terminates by reason of the
Optionholder’s death, the Option will become exercisable as of the date of death with respect to
any or all of the shares subject to the Option. The Option may thereafter be exercised by the
Optionholder’s legal representative for a period of one year from the date of death or until the
Expiration Date, whichever period is shorter, after which the Option will terminate in its
entirety.

     (d) If the Optionholder’s employment or service with the Company terminates by reason of the
Optionholder’s Disability, the Option will become exercisable as of the effective date of such
termination with respect to any or all of the shares subject to the Option. The Option may
thereafter be exercised for a period of 90 days from the effective date of such termination or
until the Expiration Date, whichever period is shorter, after which the Option will terminate in
its entirety. For purposes of this Award, “Disability” means a physical or mental condition of a
Participant resulting from a bodily injury, disease or mental disorder that renders the Participant
eligible for benefits under the Company’s long-term disability plan (as in effect as of the date of
the Participant’s termination of employment and regardless of whether the Participant is otherwise
eligible for benefits under such plan), as determined by the Company in its sole discretion.

     (e) If the Optionholder’s employment or service with the Company terminates by reason of the
Optionholder’s retirement after the Optionholder has completed five years of service as an employee
of the Company and is at least 55 years of age (“Retirement”), the Option will remain exercisable
with respect to the number of shares subject to the Option that are exercisable as of the effective
date of the Optionholder’s Retirement, and may thereafter be exercised for a period of two years
from the effective date of the Optionholder’s Retirement or until the Expiration Date, whichever
period is shorter, after which the Option will terminate in its entirety. The Option shall
terminate as of the effective date of the Optionholder’s Retirement with respect to any shares
subject thereto that are not exercisable as of such Retirement effective date.

     (f) If the Optionholder dies following the termination of the Optionholder’s employment or
service with the Company, the Option will be exercisable only to the extent that it is exercisable
on the date of the Optionholder’s death and may thereafter be exercised only for that period of
time for which the Option is exercisable immediately prior to the Optionholder’s death.

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     General:

     This Agreement is subject to the provisions of the Plan document, and will be interpreted in
accordance therewith. In the event of a discrepancy between this Agreement, or any other material
describing this Agreement or the Option awarded hereunder, and the actual terms of the Plan
document, the Plan document will govern in all respects. A copy of the Plan is available upon
request by contacting the Legal Department at the Company’s Lake Forest, Illinois office.

     IN WITNESS WHEREOF, this Agreement has been executed as the Option Date set forth above.

	 	 	 	 	 
	eLoyalty Corporation
	 
	 	 	 	 
	By:
	 	 	 	 
	 

	 	 

      Kelly D. Conway
	 	 
	Its: President & Chief Executive Officer

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Annex I

to

Stock Option Agreement

     1. Meaning of Certain Terms. As used herein, the following terms have the meanings
set forth below. “Board” means the Company’s Board of Directors. “Code” means the Internal
Revenue Code of 1986, as amended. References to this “Agreement,” the “Option” and “herein” are
deemed to include the Stock Option Agreement and this Annex I to Stock Option Agreement taken as a
whole. This Annex I and the Stock Option Agreement are deemed to be one and the same instrument.
The term “employment” shall have the meanings set forth in Section 1.4 of the Plan. Other
capitalized terms used herein without definition shall have the respective meanings set forth in
the Stock Option Agreement or the Plan, as appropriate.

     2. Time and Manner of Exercise of Option.

     2.1. Term and Termination of Option. The maximum term of the Option will be the date
which is 10 years after the Option Date (the “Expiration Date”). The Option will terminate, to the
extent not exercised or earlier terminated pursuant to the terms of this Agreement, on its
Expiration Date. Notwithstanding any other term of this Agreement, in no event may the Option be
exercised, in whole or in part, after the Expiration Date or its earlier termination.

     2.2. Exercisability of Option. The Option will become exercisable on the date or
dates as set forth in this Agreement.

     2.3. Manner of Exercise. The Option may be exercised in whole or in part by the
Optionholder in the manner described in or established by the Committee pursuant to Section 2.1(c)
of the Plan.

     2.4 Tax Withholding. The Company will be entitled to withhold, or secure payment from
the Optionholder in lieu of withholding, the amount of any Federal, state, local or other
withholding taxes due upon exercise of the Option, in accordance with Section 6.5 of the Plan.

     3. Miscellaneous Provisions.

     3.1. Option Confers No Rights as Stockholder. Neither the Optionholder nor any other
person has or will have any rights as a security holder of the Company or any successor with
respect to any shares of Common Stock or other securities which are or become subject to the Option
hereunder unless and until the Optionholder becomes a holder of record with respect to such shares
of Common Stock or other securities following proper exercise of the Option.

     3.2. Option Confers No Rights to Continue Employment or Service. In no event will the
granting of the Option or its acceptance by the Optionholder confer upon the Optionholder

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any right to continued employment or service with the Company, or any subsidiary or affiliate
of the Company, or affect in any manner the right of the Company, or its subsidiary or affiliate,
to terminate the employment or service of the Optionholder at any time without liability hereunder.

     3.3. Designation as Nonqualified Stock Option. The Option is hereby designated as a
non-statutory stock option and shall not constitute an “incentive stock option” within the meaning
of section 422 of the Code; this Agreement will be interpreted and treated consistently with such
designation.

     3.4. Decisions of the Committee. Subject to Section 1.3 of the Plan, the Committee
has the right to resolve all questions which may arise in connection with the Option or its
exercise. Any interpretation, determination or other action made or taken by the Committee
regarding the Plan or this Agreement shall be final, binding and conclusive.

     3.5. Non-transferability. Except as and to the extent otherwise expressly permitted
by Section 6.4 of the Plan, the Option may not be transferred, assigned or pledged.

     3.6 Conformity with Plan. The Option is intended to conform in all respects with,
and is subject to all applicable provisions of, the Plan, which is incorporated herein by
reference. In the event of any discrepancy between the Option, or a document that describes or
explains the Option, and the Plan, the Plan will govern in all respects.

     3.7. Successors. This Agreement will be binding upon and inure to the benefit of any
successor or successors of the Company and any person or persons who acquire any rights under
Section 6.4 of the Plan.

     3.8. Notices. All notices, requests or other communications relating to the exercise
of this Option (including, without limitation, the “cashless exercise” thereof or tax withholdings
relating thereto) will be made in writing in such form and substance, and provided in accordance
with such procedures, as may be prescribed by the Committee from time to time and then in effect.
Any other notices, requests or other communications provided for in this Agreement will be made in
writing either (1) by actual delivery to the party entitled thereto, or (2) by mailing in the U.S.
mails, postage prepaid, to the last known address of the party entitled thereto. Any such other
notices will be deemed to be received, in case (1), on the date of its actual receipt by the party
entitled thereto and, in case (2), three days after the date of its mailing.

     3.9. Governing Law. This Agreement, and all determinations made and actions taken
pursuant thereto, to the extent not otherwise governed by the Code or the laws of the United
States, will be governed by the laws of the State of Delaware and construed in accordance
therewith, without giving effect to principles of conflicts of laws.

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Exhibit 10.20

AMENDMENT NO. 12 TO

LOAN AGREEMENT

     This Amendment No. 12 to Loan Agreement (the “Amendment”) is dated as of the 21st day of
December, 2006 and is by and between LASALLE BANK NATIONAL ASSOCIATION (“Lender”) and eLOYALTY
CORPORATION, a Delaware corporation (the “Borrower”).

W I T N
E S S E T H:

     WHEREAS, Lender and Borrower are parties to that certain Loan Agreement, dated as of December
17, 2001 (as amended or otherwise modified from time to time, the “Loan Agreement”; capitalized
terms used herein without definition shall have the meanings ascribed to such terms in the Loan
Agreement); and

     WHEREAS, the Borrower has requested that the Loan Agreement be amended in certain respects;

     NOW, THEREFORE, in consideration of the premises and other good and valuable consideration,
the receipt and sufficiency of which is hereby acknowledged, each of Lender and Borrower hereby
agree as follows:

     1. Amendments to Loan Agreement. In reliance on the representations and warranties
set forth in Section 2 of this Amendment and subject to the satisfaction of the conditions
precedent set forth in Section 3 of this Amendment, the Loan Agreement is hereby amended as
follows:

     1.1. The definition of Maturity Date in Section 1.1 of the Loan Agreement is hereby deleted in
its entirety and replaced with the following:

     ““Maturity Date” shall mean December 31, 2007.”

     1.2. The proviso in the first sentence of Section 2.5 of the Loan Agreement is hereby deleted
in its entirety and replaced with the following:

“; provided, however, that Bank may issue Letters of Credit with an
expiration date on or before December 31, 2009 in an aggregate face amount not to
exceed $1,500,000.”

     2. Representations and Warranties. To induce the Lender to enter into this Amendment,
the Borrower hereby represents and warrants to the Lender that:

     2.1. the execution, delivery and performance by the Borrower of this Amendment and each of the
other agreements, instruments and documents contemplated

 

 

hereby are within its corporate power, have been duly authorized by all necessary corporate
action, have received all necessary governmental approval (if any shall be required), and do not
and will not contravene or conflict with any provision of law applicable to the Borrower, the
certificate of incorporation and by-laws of the Borrower (as amended to date), any order, judgment
or decree of any court or governmental agency, or any agreement, instrument or document binding
upon the Borrower or any of its property;

     2.2. each of the Loan Agreement and the other Loan Documents, each as amended by this
Amendment, are the legal, valid and binding obligation of the Borrower to the extent the Borrower
is a party thereto, and the Loan Agreement and such Loan Documents are enforceable against the
Borrower in accordance with their respective terms;

     2.3. the representations and warranties of Borrower contained in the Loan Agreement and the
Loan Documents, each as amended hereby, are true and correct in all material respects as of the
date hereof, with the same effect as though made on the date hereof, except to the extent that such
representations and warranties expressly relate to an earlier date, in which case such
representations and warranties are true and correct as of such earlier date; and

     2.4. Borrower has performed in all material respects all of its obligations under the Loan
Agreement and the other Loan Documents to be performed by it on or before the date hereof and as of
the date hereof, Borrower is in compliance with all applicable terms and provisions of the Loan
Agreement and each of the other Loan Documents to be observed and performed by it and, assuming the
effectiveness of the consents set forth herein, no Event of Default has occurred and is continuing.

     3. Conditions. The effectiveness of the amendments and consents set forth above is
subject to the following conditions precedent:

     3.1. Borrower shall have executed and delivered to Lender, or shall have caused to be executed
and delivered to Lender, each in form and substance satisfactory to Lender, this Amendment and such
other documents, instruments and agreements as Lender may reasonably request.

     3.2. Borrower shall have paid to Agent a fully earned, non-refundable fee of $3,400.

     3.3. All proceedings taken in connection with the transactions contemplated by this Amendment
and all documents, instruments and other legal matters incident thereto shall be satisfactory to
Lender and its legal counsel.

     3.4. Assuming the effectiveness of the consents set forth herein, no Event of Default shall
have occurred and be continuing.

     4. References; Effectiveness. Each of the Lender and the Borrower hereby agree that
all references to the Loan Agreement which are contained in any of the other Loan Documents shall
refer to the Loan Agreement as amended by this Amendment.

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     5. Counterparts. This Amendment may be executed in any number of counterparts and by
the different parties on separate counterparts, and each such counterpart shall be deemed to be an
original, but all such counterparts shall together constitute but one and the same Amendment.

     6. Continued Effectiveness. Except as specifically set forth herein, the Loan
Agreement and each of the other Loan Documents shall continue in full force and effect according to
their respective terms.

     7. Governing Law. This Amendment shall be a contract made under and governed by the
internal laws of the State of Illinois.

     8. Costs and Expenses. Borrower hereby agrees that all expenses incurred by the
Lender in connection with the preparation, negotiation and closing of the transactions contemplated
hereby, including without limitation reasonable attorneys’ fees and expenses, shall be part of the
Obligations.

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     IN WITNESS WHEREOF, this Amendment has been executed as of, and is effective as of, the day
and year first written above.

	 	 	 	 	 	 	 
	 	 	eLOYALTY CORPORATION, a Delaware corporation, as Borrower	 	 
	 
	 	 	 	 	 	 
	 

	 	By
	 	Steven Pollema
 

	 	 
	 

	 	Its
	 	Vice President, Operations and CFO
 

	 	 
	 
	 	 	 	 	 	 
	 	 	LASALLE BANK NATIONAL ASSOCIATION, as Lender	 	 
	 
	 	 	 	 	 	 
	 

	 	By
	 	Erin Frey
 

	 	 
	 

	 	Its
	 	Vice President
 

	 	 

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