Document:

EX-10.62

 Exhibit 10.62 
 DIRECTOR AND OFFICER INDEMNIFICATION AGREEMENT 
 THIS DIRECTOR AND
OFFICER INDEMNIFICATION AGREEMENT (this “Agreement”) is made as of this [—] day of [—] 2013, by and between EVERTEC, Inc.,
a Puerto Rico corporation (the “Company”), and the indemnitee named on the signature page hereto (the “Indemnitee”). 
 WHEREAS, the Company desires to attract and retain the services of highly qualified individuals to act as directors and officers; 

WHEREAS, increased corporate litigation and investigations have subjected directors and officers to litigation risks and
expenses, and the limitations on the availability and terms of director and officer liability insurance have made it increasingly difficult for the Company to attract and retain such persons; 

WHEREAS, the Company’s certificate of incorporation and bylaws each require that the Company indemnify the
Company’s directors and officers to the fullest extent authorized by the General Corporations Law of the Commonwealth of Puerto Rico of 2009, as amended (“General Corporations Law”), under which the Company is incorporated, and
such certificate of incorporation and bylaws expressly provide that the indemnification provided therein is not exclusive and contemplate that the Company may enter into separate agreements with its directors, officers and other persons to set forth
specific indemnification provisions; 
 WHEREAS, each of the Principal Stockholders has approved this Agreement in
accordance with the terms of the Stockholder Agreement; 
 WHEREAS, in light of the fact that the certificate of
incorporation and bylaws of the Company are subject to change and do not contain all the provisions and protections set forth in this Agreement, the Company has determined that the Indemnitee and other directors and officers of the Company may not
be willing to serve or continue to serve in such capacities without additional protection; 
 WHEREAS, the Company
desires and has requested the Indemnitee to serve or continue to serve as a director or officer of the Company, as the case may be, and has proffered this Agreement to the Indemnitee as an additional inducement to serve in such capacity; and

 WHEREAS, the Indemnitee is willing to serve, or to continue to serve, as a director or officer of the Company, as
the case may be, if the Indemnitee is furnished the indemnity provided for herein by the Company. 
 NOW,
THEREFORE, in consideration of the promises and the covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Company and the Indemnitee do hereby covenant
and agree as follows: 

  
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 1. Definitions. 
 (a) “Change in Control” means, and shall be deemed to have occurred if, (i) any “person” (as such term is used in Sections 13(d) and 14(d) of the Securities Exchange Act of
1934, as amended), other than (x) a trustee or other fiduciary holding securities under an employee benefit plan of the Company acting in such capacity or (y) a corporation owned directly or indirectly by the stockholders of the Company in
substantially the same proportions as their ownership of stock of the Company, becomes the “beneficial owner” (as defined in Rule 13d-3 under said Act), directly or indirectly, of securities of the Company representing more than fifty
percent (50%) of the total voting power represented by the Company’s then outstanding voting stock, (ii) during any period of two (2) consecutive years (not including any period prior to the execution of this Agreement),
(x) individuals who at the beginning of such period constitute the Board of Directors of the Company and (y) any new director nominated by a Principal Stockholder pursuant to the Stockholder Agreement, cease for any reason to constitute a
majority thereof, (iii) the stockholders of the Company approve a merger or consolidation of the Company with any other corporation other than a merger or consolidation that would result in the voting stock of the Company outstanding
immediately prior thereto continuing to represent (either by remaining outstanding or by being converted into voting stock of the surviving entity) at least fifty percent (50%) of the total voting power represented by the voting stock of the
Company or such surviving entity outstanding immediately after such merger or consolidation or with the power to elect at least a majority of the board of directors or other governing body of the surviving entity, or (iv) the stockholders of
the Company approve a plan of complete liquidation of the Company or an agreement for the sale or disposition by the Company (in one transaction or a series of related transactions) of all or substantially all of the Company’s assets.

 (b) “Corporate Status” describes the status of a person who is serving or has served (i) as a director
or officer of the Company, (ii) as a Company employee in a fiduciary capacity with respect to an employee benefit plan of the Company or (iii) as a director or officer of any other Entity at the request of the Company. For purposes of
subsection (iii) of this Section l(b), a director or officer of the Company who is serving or has served as a director or officer of a Subsidiary shall be deemed to be serving at the request of the Company. 

(c) “Disinterested Director” means a director of the Company who (i) is not and was not a party to the Proceeding
in respect of which indemnification is sought by the Indemnitee and (ii) is determined to be “disinterested” under applicable Puerto Rico law. 
 (d) “Entity” shall mean any corporation, partnership (general or limited), limited liability company, joint venture, trust, employee benefit plan, company, foundation, non-profit entity,
association, organization or other legal entity, other than the Company. 
 (e) “Expenses” shall be construed
broadly to mean all direct and indirect fees of any type or nature whatsoever, costs and expenses incurred in connection with any Proceeding, including, without limitation, all attorneys’ fees and costs, disbursements and retainers (including,
without limitation, any fees, disbursements and retainers incurred by the Indemnitee pursuant to Section 11 hereof), fees and disbursements of experts, witnesses, private investigators and professional advisors (including,
without limitation, accountants and investment bankers), court costs, filing fees, transcript costs, fees of experts, travel expenses, 

  
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duplicating, imaging, printing and binding costs, telephone and fax transmission charges, computer legal research costs, postage, delivery service fees, secretarial services, fees and expenses of
third party vendors; the premium, security for, and other costs associated with any bond (including supersedeas or appeal bonds, injunction bonds, cost bonds, appraisal bonds or their equivalents), in each case incurred in connection with
prosecuting, defending, preparing to prosecute or defend, investigating, being or preparing to be a witness in, or otherwise participating in, a Proceeding (including, without limitation, any judicial or arbitration Proceeding brought to enforce the
Indemnitee’s rights under, or to recover damages for breach of, this Agreement), as well as all other “expenses” within the meaning of that term as used in Section 4.08 (14 L.P.R.A. § 3568) of the General Corporations Law,
any federal, state, local, Commonwealth or foreign taxes imposed on Indemnitee as a result of the actual or deemed receipt of any payments under this Agreement, ERISA excise taxes and penalties, and all other disbursements or expenses of types
customarily and reasonably incurred in connection with prosecuting, defending, preparing to prosecute or defend, investigating, being or preparing to be a witness in, or otherwise participating in, actions, suits, or proceedings similar to or of the
same type as the Proceeding with respect to which such disbursements or expenses were incurred. Expenses also shall include Expenses incurred in connection with any appeal resulting from any Proceeding. 

(f) “Indemnifiable Expenses,” “Indemnifiable Liabilities” and “Indemnifiable Amounts”
shall have the meanings ascribed to those terms in Section 3(a) hereof. 
 (g) “Independent Counsel” means
a law firm, or a person admitted to practice law in any State of the United States or the Commonwealth of Puerto Rico, that is experienced in matters of corporation law and neither presently is, nor in the past three years has been, retained to
represent: (i) the Company or the Indemnitee in any matter material to either such party (other than with respect to matters concerning the Indemnitee under this Agreement, or of other indemnities under similar indemnification agreements), or
(ii) any other party to the Proceeding giving rise to a claim for indemnification hereunder. Notwithstanding the foregoing, the term “Independent Counsel” shall not include any law firm or person who, under the applicable standards of
professional conduct then prevailing, would have a conflict of interest in representing either the Company or the Indemnitee in an action to determine the Indemnitee’s rights under this Agreement. 

(h) “Liabilities” shall be broadly construed to mean, without limitation, all judgments, damages, liabilities, losses,
penalties, taxes, fines and amounts paid in settlement, in each case, of any type whatsoever, in connection with a Proceeding. References herein to “fines” shall include any excise tax assessed with respect to any employee benefit plan.

 (i) “Partial Rights Transferee” shall have the meaning set forth in the Stockholder Agreement. 

(j) “Principal Stockholders” shall have the meaning set forth in the Stockholder Agreement. 

(k) “Proceeding” shall be construed broadly to mean, without limitation, any threatened, pending or completed claim,
government, regulatory and self-regulatory action, suit, 

  
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arbitration, mediation, alternate dispute resolution process, investigation (including any internal investigation), inquiry, administrative hearing, appeal, or any other actual, threatened or
completed proceeding, whether brought in the right of the Company or otherwise and whether of a civil (including intentional or unintentional tort claims), criminal, administrative, arbitrative or investigative nature, whether formal or informal,
including a proceeding initiated by the Indemnitee pursuant to Section 11 of this Agreement to enforce the Indemnitee’s rights hereunder. 
 (l) “Stockholder Agreement” shall mean that certain Stockholder Agreement, dated as of April 17, 2012 among the Company, AP Carib Holdings, Ltd., Popular Inc., and each of the other
stockholders party thereto, as amended on March [—], 2013, as it may be further amended or supplemented from time to time in accordance with its terms. 

(m) “Subsidiary” shall mean any Entity of which the Company owns (either directly or indirectly) either (i) a
general partner, managing member or other similar interest or (ii) (A) 50% or more of the voting power of the voting capital equity interests of such Entity, or (B) 50% or more of the outstanding voting capital stock or other voting
equity interests of such Entity. 
 (n) References herein to a director of any other Entity shall include, in the case of any
Entity that is not managed by a board of directors, such other position, such as manager or trustee or member of the board of managers or other governing body of such Entity, that entails responsibility for the management and direction of such
Entity’s affairs, including, without limitation, the general partner of any partnership (general or limited) and the manager, managing member or board of managers of any limited liability company. 

2. Services by the Indemnitee. In consideration of the Company’s covenants and commitments hereunder, the Indemnitee agrees to serve or
continue to serve as either a director on the board of directors of the Company or as an officer, as applicable, so long as the Indemnitee is duly elected or appointed and until such time as the Indemnitee is removed, terminated, or tenders his or
her resignation. 
 3. Agreement to Indemnify. The Company agrees to indemnify the Indemnitee to the fullest extent permitted, and
in the manner permitted, by the General Corporations Law or other applicable law as in effect as of the date hereof or as such laws may, from time to time, be amended (but only if amended in a way that broadens the right to indemnification and
advancement of expenses) as follows: 
 (a) Indemnification for Third Party Proceedings. Subject to the exceptions
contained in Section 4(a) hereof, if the Indemnitee was or is a party to, threatened to be made a party to or otherwise involved in any capacity in any Proceeding (other than an action initiated by the Company or initiated to
protect the interests of the Company) by reason of the Indemnitee’s Corporate Status, the Indemnitee shall be indemnified by the Company against all Expenses and Liabilities incurred in a reasonable manner whether paid by the Indemnitee or on
the Indemnitee’s behalf in connection with such a Proceeding (such Expenses and Liabilities are referred to herein as “Indemnifiable Expenses” and “Indemnifiable Liabilities,” respectively, and collectively as
“Indemnifiable Amounts”). In addition, the Indemnitee’s Corporate Status may 

  
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allow for indemnification under certain agreements containing indemnity provisions with another Entity or protections under the organization documents of such other Entity. In those instances,
the Company shall remain wholly liable for making any indemnification payments for all Indemnifiable Amounts notwithstanding the payment obligation of such amounts by a third party to the Indemnitee. 

(b) Indemnification in Derivative Actions and Direct Actions by the Company. Subject to the exceptions contained in
Section 4(b) hereof, if the Indemnitee was or is a party to, threatened to be made a party to or otherwise involved in any capacity in any Proceeding initiated by the Company or initiated to protect the interests of the Company to
procure a judgment in its favor by reason of the Indemnitee’s Corporate Status, the Indemnitee shall be indemnified by the Company against all Indemnifiable Expenses. In addition, the Indemnitee’s Corporate Status may allow for
indemnification under certain agreements containing indemnity provisions with another Entity or protections under the organization documents of such other Entity. In those instances, the Company shall remain wholly liable for making any
indemnification payments for all Indemnifiable Expenses notwithstanding the payment obligation of such amounts by a third party to the Indemnitee. 
 (c) Other Indemnification Rights. Notwithstanding anything to the contrary contained in this Agreement, the Company hereby acknowledges that an Indemnitee may have certain rights to
indemnification, insurance and/or advancement of expenses provided by one or more Entities who employ such Indemnitee or of which such Indemnitee is a partner or member or with such Entity’s respective affiliated investment funds, managed funds
and management companies, if applicable, or such Entity’s respective affiliates (collectively, the “Secondary Indemnitors”). The Company hereby agrees (i) that it is the indemnitor of first resort—meaning that, its
obligations under this Agreement are primary and any obligation of the Secondary Indemnitors to advance expenses and provide indemnification for the same expenses and liabilities incurred by any such Indemnitee are secondary, (ii) that it shall
be required to advance the full amount of Indemnifiable Expenses incurred by any such Indemnitee and shall be liable for the full amount of any Indemnifiable Amounts to the extent legally permitted and as required by this Agreement, the certificate
of incorporation, the bylaws or any other agreement between the Company and such Indemnitee, without regard to any rights that such Indemnitee may have against the Secondary Indemnitors and (iii) that it irrevocably waives, relinquishes and
releases the Secondary Indemnitors from any and all claims that it has or may have against the Secondary Indemnitors for contribution, subrogation or any other recovery of any kind in respect thereof. The Company further agrees that no advancement
or payment by the Secondary Indemnitors shall affect the foregoing and that the Secondary Indemnitors shall be subrogated to the extent of such advancement or payment to all of the rights of recovery of any such Indemnitee against the Company. The
Company and each Indemnitee agree that Secondary Indemnitors are express third-party beneficiaries of this Section 5(c). In furtherance and not in limitation of the foregoing, in the event that Apollo Management VII, L.P., Popular Inc. or any
of their respective affiliates (other than the Company or any of its Subsidiaries) pays, forwards or otherwise satisfies any Indemnifiable Amounts to the Indemnitee, such amounts shall be promptly reimbursed by the Company to such payor to the
extent that such Indemnifiable Amounts were required to be paid by the Company to the Indemnitee pursuant to the terms of this Agreement. 

  
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 (d) Employee Benefit Plans. For the avoidance of doubt, the indemnification
rights and obligations contained herein shall extend to any Proceeding in which the Indemnitee was of is a party to, was or is threatened to be made a party to or was or is otherwise involved in any capacity in by reason of Indemnittee’s
Corporate Status as a fiduciary capacity with respect to an employee benefit plan. In connection therewith, if the Indemnitee has acted in good faith and in a manner which appeared to be consistent with the best interests of the participants and
beneficiaries of an employee benefit plan and not opposed thereto, the Indemnitee shall be deemed to have acted in a manner not opposed to the best interests of the Company. 
 4. Exceptions to Indemnification. The Indemnitee shall be entitled to indemnification under Section 3(a) and Section 3(b) hereof in all
circumstances other than the following: 
 (a) Exceptions to Indemnification for Third Party Proceedings. If
indemnification is requested under Section 3(a) and there has been a final non-appealable judgment by a court of competent jurisdiction that, in connection with the subject of the Proceeding out of which the claim for
indemnification has arisen, (i) the Indemnitee failed to act (x) in good faith and (y) in a manner the Indemnitee deemed to be reasonable and consistent with the best interests of the Company and not opposed thereto or (ii) with
respect to any criminal action or proceeding, the Indemnitee had reasonable cause to believe that the Indemnitee’s conduct was unlawful, the Indemnitee shall not be entitled to payment of Indemnifiable Amounts hereunder. 

(b) Exceptions to Indemnification in Derivative Actions and Direct Actions by the Company. If indemnification is requested
under Section 3(b) and 
 i. there has been a final non-appealable judgment by a court of competent
jurisdiction that, in connection with the subject of the Proceeding out of which the claim for indemnification has arisen, the Indemnitee failed to act (x) in good faith and (y) in a manner the Indemnitee deemed to be reasonable and
consistent with the best interests of the Company and not opposed thereto, the Indemnitee shall not be entitled to payment of Indemnifiable Expenses hereunder; or 
 ii. there has been a final non-appealable judgment by a court of competent jurisdiction that the Indemnitee is liable to the Company with respect to any claim, issue or matter involved in the Proceeding
out of which the claim for indemnification has arisen, then no Indemnifiable Expenses shall be paid with respect to such claim, issue or matter unless, and only to the extent that, the court of competent jurisdiction in which such Proceeding was
brought shall determine upon application that, despite the adjudication of liability, but in view of all the circumstances of the case, the Indemnitee is fairly and reasonably entitled to indemnity for such Indemnifiable Expenses which such court
shall deem proper. 
 5. Procedure for Payment of Indemnifiable Amounts. 
 (a) Subject to Section 9, the Indemnitee shall submit to the Company a written request specifying in reasonable detail the Indemnifiable Amounts for which the Indemnitee seeks payment
under Section 3, Section 6, or Section 7 hereof and a short description of the basis for the claim. The Company shall pay such Indemnifiable Amounts to the Indemnitee within sixty
(60) calendar days of receipt of the request. At the request of the Company, the Indemnitee shall 

  
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furnish such documentation and information as are reasonably available to the Indemnitee and necessary to establish that the Indemnitee is entitled to indemnification hereunder. 

(b) Upon written request by the Indemnitee for indemnification pursuant to the first sentence of Section 5(a) hereof, if required
by applicable law and to the extent not otherwise provided pursuant to the terms of this Agreement, a determination with respect to the Indemnitee’s entitlement to indemnification shall be made in the specific case as follows: (i) if a
Change in Control shall have occurred and if so requested in writing by the Indemnitee, by Independent Counsel in a written opinion to the Board of Directors; or (ii) if a Change in Control shall not have occurred (or if a Change in Control
shall have occurred but the Indemnitee shall not have requested that indemnification be determined by Independent Counsel as provided in subpart (i) of this Section 5(b)), (A) by a majority vote of the Disinterested
Directors, even though less than a quorum of the Board of Directors, or (B) by a committee of Disinterested Directors designated by majority vote of the Disinterested Directors, even though less than a quorum of the Board of Directors,
(C) if there are no such Disinterested Directors, or if such Disinterested Directors so direct, by Independent Counsel in a written opinion to the Board of Directors, (D) if requested by any Principal Stockholder or Partial Rights
Transferee, by Independent Counsel in a written opinion to the Board of Directors, or (E) if a quorum of Disinterested Directors so directs, by the Company’s stockholders in accordance with applicable law. Notice in writing of any
determination as to the Indemnitee’s entitlement to indemnification shall be delivered to the Indemnitee promptly after such determination is made, and if such determination of entitlement to indemnification has been made by Independent Counsel
in a written opinion to the Board of Directors, then such notice shall be accompanied by a copy of such written opinion. If it is determined that the Indemnitee is entitled to indemnification, then payment to the Indemnitee of all amounts to which
the Indemnitee is determined to be entitled (other than sums that were already advanced) shall be made within sixty (60) calendar days after such determination. If it is determined that the Indemnitee is not entitled to indemnification, then
the written notice to the Indemnitee (or, if such determination has been made by Independent Counsel in a written opinion, the copy of such written opinion delivered to the Indemnitee) shall disclose the basis upon which such determination is based.
The Indemnitee shall cooperate with the person, persons, or entity making the determination with respect to the Indemnitee’s entitlement to indemnification, including providing to such person, persons, or entity upon reasonable advance request
any documentation or information that is not privileged or otherwise protected from disclosure and that is reasonably available to the Indemnitee and reasonably necessary to determine whether and to what extent the Indemnitee is entitled to
indemnification. 
 (c) If the determination of entitlement to indemnification is to be made by Independent Counsel pursuant
to Section 5(b) hereof, the Independent Counsel shall be selected as provided in this Section 5(c). If a Change in Control shall not have occurred (or if a Change in Control shall have occurred but the
Indemnitee shall not have requested that indemnification be determined by Independent Counsel as provided in subpart (i) of Section 5(b)), then the Independent Counsel shall be selected by the Board of Directors, and the
Company shall give written notice to the Indemnitee advising the Indemnitee of the identity of the Independent Counsel so selected. If a Change in Control shall have occurred and the Indemnitee shall have requested that indemnification be determined
by Independent Counsel, then the Independent Counsel shall be selected by the Indemnitee (unless the Indemnitee shall request that such selection be made by the Board of Directors, in which case the preceding sentence shall apply),

  
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and the Indemnitee shall give written notice to the Company advising it of the identity of the Independent Counsel so selected. In either case, the Indemnitee or the Company, as the case may be,
may, within thirty (30) calendar days after such written notice of selection has been given, deliver to the Company or to the Indemnitee, as the case may be, a written objection to such selection; provided, however, that such objection may be
asserted only on the ground that the law firm or person so selected does not meet the requirements of “Independent Counsel” as defined in Section 1 hereof, and the objection shall set forth the basis of such
assertion. Absent a proper and timely objection, the person so selected shall act as Independent Counsel. If such written objection is so made and substantiated, the law firm or person so selected may not serve as Independent Counsel unless and
until such objection is withdrawn or a court of competent jurisdiction in the Commonwealth of Puerto Rico has determined that such objection is without merit. If the determination of entitlement to indemnification is to be made by Independent
Counsel pursuant to Section 5(b) hereof and, following the expiration of sixty (60) calendar days after submission by the Indemnitee of a written request for indemnification pursuant
to Section 5(a) hereof, Independent Counsel shall not have been selected, or an objection thereto has been made and not withdrawn, then either the Company or the Indemnitee may petition a court of competent jurisdiction in the
Commonwealth of Puerto Rico for resolution of any objection that shall have been made by the Company or the Indemnitee to the other’s selection of Independent Counsel and/or for appointment as Independent Counsel of a law firm or person
selected by such court (or selected by such person as the court shall designate), and the law firm or person with respect to whom all objections are so resolved or the law firm or person so appointed shall act as Independent Counsel under
Section 5(b) hereof. Upon the due commencement of any Proceeding pursuant to Section 11(e) hereof, Independent Counsel shall be discharged and relieved of any further responsibility in such capacity (subject to
the applicable standards of professional conduct then prevailing). If the determination of entitlement to indemnification is to be made by Independent Counsel pursuant to Section 5(b) hereof, then the Company agrees to pay the
reasonable fees and expenses of such Independent Counsel and to fully indemnify and hold harmless such Independent Counsel against any and all expenses, claims, liabilities, and damages arising out of or relating to this Agreement or its engagement
pursuant hereto. 
 6. Indemnification for Expenses if the Indemnitee is Wholly or Partly Successful. Notwithstanding anything
contained in this Agreement to the contrary, to the extent that the Indemnitee is or was, or is or was threatened to be made, by reason of the Indemnitee’s Corporate Status, a party to any Proceeding and the Indemnitee is successful (on the
merits or otherwise) in defending all claims, issues and matters in such Proceeding, the Indemnitee shall be indemnified against all Indemnifiable Expenses incurred by the Indemnitee or on the Indemnitee’s behalf in connection with the defense
of such Proceeding. If the Indemnitee is successful (on the merits or otherwise) in defending one or more but less than all claims, issues or matters in such Proceeding, the Company shall indemnify, hold harmless and exonerate the Indemnitee for
that portion of the Expenses reasonably incurred in connection with defending those claims, issues or matters with respect to which the Indemnitee was successful in defending. For purposes of this Agreement, the termination of any claim, issue or
matter in such a Proceeding by dismissal, with or without prejudice, shall be deemed to be a successful result as to such claim, issue or matter. Notwithstanding any of the foregoing, nothing herein shall be construed to limit the Indemnitee’s
right to indemnification which he or she would otherwise be 

  
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entitled to in accordance with Section 3 and Section 4 hereof, regardless of the Indemnitee’s success in a Proceeding. 

7. Indemnification for Expenses as a Witness. Anything in this Agreement to the contrary notwithstanding, to the fullest extent permitted by
applicable law, to the extent that the Indemnitee, by reason of the Indemnitee’s Corporate Status, is or was, or is or was threatened to be made, a witness in any Proceeding to which the Indemnitee is not a party, the Indemnitee shall be
indemnified against all Indemnifiable Expenses incurred by the Indemnitee or on the Indemnitee’s behalf in connection therewith. To the extent permitted by applicable law, the Indemnitee shall be entitled to indemnification for Expenses
incurred in connection with being or threatened to be made a witness, as provided in this Section 7, regardless of whether the Indemnitee met the standards of conduct set forth in Sections
4(a) and 4(b) hereof. 
 8. Agreement to Advance Expenses; Conditions. The Company shall pay to the
Indemnitee all Indemnifiable Expenses incurred by or on behalf of the Indemnitee in connection with any Proceeding to which the Indemnitee was or is a party or was or is otherwise involved or was or is threatened to be made a party to or was or is
otherwise involved in any capacity in any Proceeding by reason of the Indemnitee’s Corporate Status, including a Proceeding by or in the right of the Company, in advance of the final disposition of such Proceeding. The Indemnitee hereby
undertakes to repay the amount of Indemnifiable Expenses paid to the Indemnitee if it shall ultimately be determined by final judicial decision of a court of competent jurisdiction, from which decision there is no further right to appeal, that the
Indemnitee is not entitled under this Agreement to, or is prohibited by applicable law from, indemnification with respect to such Indemnifiable Expenses. Any advances and undertakings to repay pursuant to this Section 8 shall
be unsecured and interest free. Subject to the second sentence of this Section 8, the Indemnitee shall be entitled to advancement of Indemnifiable Expenses as provided in this Section 8 prior to the final resolution
of any Proceeding and determination by or on behalf of the Company of whether the Indemnitee has not met the standards of conduct set forth in Sections 4(a) and 4(b) hereof. 

9. Procedure for Advance Payment of Expenses. The Indemnitee shall submit to the Company a written request specifying in reasonable detail
the Indemnifiable Expenses for which the Indemnitee seeks an advancement under Section 8 hereof, together with documentation reasonably evidencing that the Indemnitee has incurred such Indemnifiable Expenses. Payment of
Indemnifiable Expenses under Section 8 hereof shall be made no later than sixty (60) calendar days after the Company’s receipt of such request. 
 10. Burden of Proof; Defenses; and Presumptions. 
 (a) In any Proceeding
pursuant to Section 11 hereof brought by the Indemnitee to enforce rights to indemnification or to an advancement of Indemnifiable Expenses hereunder, or in any Proceeding brought by the Company to recover an advancement of
Indemnifiable Expenses (whether pursuant to the terms of an undertaking or otherwise), the burden shall be on the Company to prove that the Indemnitee is not entitled to be indemnified, or to such an advancement of Indemnifiable Expenses, as the
case may be. 

  
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 (b) It shall be a defense in any Proceeding pursuant
to Section 11 hereof to enforce rights to indemnification under Section 3(a) or Section 3(b) hereof (but not in any Proceeding pursuant to Section 11 hereof to enforce a
right to an advancement of Indemnifiable Expenses under Sections 8 and 9 hereof) that the Indemnitee has not met the standards of conduct set forth in Section 4(a) or
Section 4(b) hereof, as the case may be, but the burden of proving such defense shall be on the Company. With respect to any Proceeding pursuant to Section 11 hereof brought by the Indemnitee to enforce a right
to indemnification hereunder, or any Proceeding brought by the Company to recover an advancement of Indemnifiable Expenses (whether pursuant to the terms of an undertaking or otherwise), neither (i) the failure of the Company (including by its
directors or independent legal counsel) to have made a determination prior to the commencement of such Proceeding that indemnification is proper in the circumstances because the Indemnitee has met the applicable standards of conduct, nor
(ii) an actual determination by the Company (including by its directors or independent legal counsel) that the Indemnitee has not met such applicable standards of conduct, shall create a presumption that the Indemnitee has not met the
applicable standards of conduct or, in the case of a Proceeding pursuant to Section 11 hereof brought by the Indemnitee seeking to enforce a right to indemnification, be a defense to such Proceeding. 

(c) The termination of any Proceeding by judgment, order, settlement, conviction, or upon a plea of nolo contendere or
its equivalent, shall not, in and of itself, adversely affect the right of the Indemnitee to indemnification hereunder or create a presumption that the Indemnitee did not act in good faith and in a manner the Indemnitee reasonably believed to be in
or not opposed to the best interests of the Company, and, with respect to any criminal Proceeding, shall not create a presumption that the Indemnitee had reasonable cause to believe that his or her conduct was unlawful. 

(d) For purposes of any determination of good faith, the Indemnitee shall be deemed to have acted in good faith if the Indemnitee’s
action is reasonably based on the records or books of account of the Company or other Entity, including financial statements, or on information supplied to the Indemnitee by the officers of the Company or other Entity in the course of their duties,
or on the advice of legal counsel for the Company or other Entity or on information or records given or reports made to the Company or other Entity by an independent certified public accountant or by an appraiser or other expert selected by the
Company or other Entity. The provisions of this Section 10(d) shall not be deemed to be exclusive or to limit in any way the other circumstances in which the Indemnitee may be deemed or found to have met the applicable standard
of conduct set forth in this Agreement. 
 (e) The knowledge and/or actions, or failure to act, of any other director, officer,
agent, or employee of the Company or of another Entity shall not be imputed to the Indemnitee for purposes of determining the Indemnitee’s right to indemnification or advancement of Indemnifiable Expenses under this Agreement. 

11. Remedies of the Indemnitees. 
 (a) Right to Petition Court. In the event that the Indemnitee makes a request for payment of Indemnifiable Amounts under Section 3 or Section 5 hereof or
a request for an advancement of Indemnifiable Expenses under Sections 8 or Section 9 hereof and the Company 

  
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fails to make such payment or advancement in a timely manner in accordance with the terms of this Agreement, the Indemnitee may petition a court to enforce the Company’s obligations under
this Agreement. 
 (b) Expenses. The Company agrees to reimburse the Indemnitee in full for any Expenses actually
incurred in a reasonable manner by the Indemnitee in connection with investigating, preparing for, litigating, defending or settling any action brought by the Indemnitee
under Section 11(a) hereof; provided, however, that to the extent the Indemnitee is unsuccessful on the merits in such action then the Company shall have no obligation to reimburse the Indemnitee under
this Section 11(b). 
 (c) Validity of Agreement. The Company shall be precluded from asserting in any
Proceeding, including, without limitation, an action under Section 11(a) hereof, that the provisions of this Agreement are not valid, binding and enforceable or that there is insufficient consideration for this Agreement and
shall stipulate in court that the Company is bound by all the provisions of this Agreement. 
 (d) Failure to Act Not a
Defense. The failure of the Company (including its Board of Directors or any committee thereof, independent legal counsel, or stockholders) to make a determination concerning the permissibility of the payment of Indemnifiable Amounts or the
advancement of Indemnifiable Expenses under this Agreement shall not be a defense in any action brought under Section 11(a) hereof, and shall not create a presumption that such payment or advancement is not permissible.

 (e) Entitlement to Indemnification; Independent Counsel. In the event that (i) a determination is made pursuant
to Section 5 hereof that the Indemnitee is not entitled to indemnification under this Agreement, (ii) if the determination of entitlement to indemnification is not to be made by Independent Counsel pursuant to
Section 5(b) hereof, no determination of entitlement to indemnification shall have been made pursuant to Section 5(b) hereof within sixty (60) calendar days after receipt by the Company of the
Indemnitee’s written request for indemnification, (iii) if the determination of entitlement to indemnification is to be made by Independent Counsel pursuant to Section 5(b) hereof, no determination of entitlement to
indemnification shall have been made pursuant to Section 5(b) hereof within (A) eighty (80) calendar days after receipt by the Company of the Indemnitee’s written request for indemnification or (B) if an
objection to the selection of such Independent Counsel has been made and substantiated and not withdrawn, seventy (70) calendar days after a court of competent jurisdiction in the Commonwealth of Puerto Rico (or such person appointed by such
court to make such determination) has determined or appointed the person to act as Independent Counsel pursuant to Section 5(b) hereof, (iv) payment of Indemnified Amounts payable pursuant
to Section 6 or Section 7 hereof is not made within sixty (60) calendar days after receipt by the Company of a written request therefor, or (v) payment of Indemnified Amounts payable pursuant
to Section 6 or Section 7 hereof is not made within sixty (60) calendar days after a determination has been made pursuant to Section 5(b) hereof that the Indemnitee is entitled
to indemnification, then in each instance described in clauses (i) through (v), the Indemnitee shall be entitled to seek an adjudication by a court of competent jurisdiction in the Commonwealth of Puerto Rico of the Indemnitee’s
entitlement to such indemnification or advancement of Indemnifiable Expenses. 

  
 11 

 (f) Not Prejudiced by Adverse Determination. In the event that a determination shall
have been made pursuant to Section 5(b) hereof that the Indemnitee is not entitled to indemnification, any Proceeding commenced pursuant to this Section 11 shall be conducted in all respects as a de
novo trial, or arbitration, on the merits and the Indemnitee shall not be prejudiced by reason of that adverse determination. 
 12.
Settlement of Proceedings. 
 (a) The Indemnitee agrees that it will not settle, compromise or consent to the entry of any
judgment as to the Indemnitee in any pending or threatened Proceeding (whether or not the Indemnitee is an actual or potential party to such Proceeding) in which Indemnitee has sought indemnification hereunder without the Company’s prior
written consent, which consent will not be unreasonably withheld, conditioned or delayed unless such settlement, compromise or consent respecting such Proceeding includes an unconditional release of the Company and does not (i) require or
impose any injunctive or other non-monetary remedy on the Company or its affiliates, (ii) require or impose an admission or consent as to any wrongdoing by the Company or its affiliates, or (iii) otherwise result in a direct or indirect
payment by or monetary cost to the Company or its affiliates. 
 (b) The Company agrees that it will not settle, compromise or
consent to the entry of any judgment as to the Indemnitee in any pending or threatened Proceeding (whether or not the Indemnitee is an actual or potential party to such Proceeding) in which the Indemnitee has sought indemnification hereunder without
the Indemnitee’s prior written consent, which consent shall not be unreasonably withheld, conditioned or delayed unless such settlement, compromise or consent includes an unconditional release of the Indemnitee and does not (i) require or
impose any injunctive or other non-monetary remedy on the Indemnitee, (ii) require or impose an admission or consent as to any wrongdoing by the Indemnitee or (iii) otherwise result in a direct or indirect payment by or monetary cost to
the Indemnitee personally (as opposed to a payment to be made or cost to be paid by the Company on the Indemnitee’s behalf). 
 13.
Notice by the Indemnitee. The Indemnitee agrees to notify the Company promptly upon being served with any summons, citation, subpoena, complaint, indictment, information, or other document relating to any Proceeding which could reasonably
be expected to result in the payment of Indemnifiable Amounts or the advancement of Indemnifiable Expenses hereunder; provided, however, that the failure to give any such notice shall not disqualify the Indemnitee from the
right to receive payments of Indemnifiable Amounts or advancements of Indemnifiable Expenses. 
 14. Representations and Warranties of the
Company. The Company hereby represents and warrants to the Indemnitee as follows: 
 (a) Authority. The Company
has all necessary power and authority to enter into, and be bound by the terms of, this Agreement, and the execution, delivery and performance of the undertakings contemplated by this Agreement have been duly authorized by the Company. 

(b) Enforceability. This Agreement, when executed and delivered by the Company in accordance with the provisions hereof, shall be
a legal, valid and binding obligation of the 

  
 12 

 
Company, enforceable against the Company in accordance with its terms, except as such enforceability may be limited by equitable principles and applicable bankruptcy, insolvency, moratorium,
reorganization or similar laws affecting the enforcement of creditors’ rights generally. 
 (c) No Conflicts. This
Agreement, when executed and delivered by the Company in accordance with the provisions hereof, does not, and the Company’s performance of its obligations under the Agreement will not, violate the Company’s certificate of incorporation,
bylaws, other agreements to which the Company is a party to or applicable law. 
 (d) Insurance. The Company shall use
its best efforts to cause the Indemnitee, at the Company’s expense, to be covered by such insurance policies or policies providing liability insurance for directors or officers of the Company or of any Subsidiary, if any, in accordance with its
or their terms to the same extent as provided to any then-current director or officer of the Company or any Subsidiary under such policy or policies. 
 15. Contract Rights Not Exclusive; Subrogation. The rights to payment of Indemnifiable Amounts and advancement of Indemnifiable Expenses provided by this Agreement shall be in addition to, but
not exclusive of, any other rights that the Indemnitee may have at any time under applicable law, the Company’s bylaws or certificate of incorporation, or any other agreement, vote of stockholders or directors (or a committee of directors), or
otherwise, both as to action in the Indemnitee’s official capacity and as to action in any other capacity as a result of the Indemnitee’s serving in a Corporate Status. No right or remedy herein conferred is intended to be exclusive of any
other right or remedy, and every other right and remedy shall be cumulative and in addition to every other right and remedy, given hereunder or now or hereafter existing at law or in equity or otherwise. The assertion or employment of any right or
remedy hereunder, or otherwise, shall not prevent the concurrent assertion or employment of any other right or remedy. In the event of any payment to or on behalf of the Indemnitee under this Agreement, the Company shall be subrogated to the extent
of such payment to all of the rights of recovery of the Indemnitee, who shall execute all papers required and take all action necessary to secure such rights, including execution of such documents as are necessary to enable the Company to bring suit
to enforce such rights. 
 16. Successors. This Agreement (a) shall be binding upon all successors and assigns of the Company
(including any transferee of all or a substantial portion of the business, stock and/or assets of the Company and any direct or indirect successor by merger or consolidation or otherwise by operation of law) and (b) shall inure to the benefit
of the heirs, personal representatives, executors and administrators of the Indemnitee. This Agreement shall continue for the benefit of the Indemnitee and such heirs, personal representatives, executors and administrators after the Indemnitee has
ceased to have Corporate Status. 
 17. Change in Law. To the extent that a change in Puerto Rico law (whether by statute or
judicial decision) shall permit broader indemnification or advancement of expenses than is provided under the terms of the bylaws of the Company and this Agreement, the Indemnitee shall be entitled to such broader indemnification and advancements,
and this Agreement shall be deemed to be amended to such extent, but only to the extent such amendment permits the 

  
 13 

 
Indemnitee to broader indemnification and advancement rights other than Puerto Rico law permitted prior to the adoption of such amendment. 

18. Severability. Whenever possible, each provision of this Agreement shall be interpreted in such a manner as to be effective and valid
under applicable law, but if any provision of this Agreement, or any clause thereof, shall be determined by a court of competent jurisdiction to be illegal, invalid or unenforceable, in whole or in part, such provision or clause shall be limited or
modified in its application to the minimum extent necessary to make such provision or clause valid, legal and enforceable, and the remaining provisions and clauses of this Agreement shall remain fully enforceable and binding on the parties.

 19. Modifications and Waiver. Except as provided in Section 17 hereof with respect to changes in Puerto
Rico law which broaden the right of the Indemnitee to be indemnified by the Company, no supplement, modification or amendment of this Agreement shall be binding unless executed in writing by each of the parties hereto. No waiver of any of the
provisions of this Agreement shall be deemed or shall constitute a waiver of any other provisions of this Agreement (whether or not similar), nor shall such waiver constitute a continuing waiver. No failure or delay of any party in exercising any
right or remedy hereunder shall operate as a waiver thereof, and no single or partial exercise of any such right or power, or any abandonment or discontinuance of steps to enforce such right or power, or any course of conduct, shall preclude any
other or further exercise thereof or the exercise of any other right or power. 
 20. General Notices. All notices, requests,
demands and other communications hereunder shall be in writing and shall be deemed to have been duly given (a) when delivered by hand, (b) when transmitted by facsimile and receipt is acknowledged, or (c) if mailed by certified
or registered mail with postage prepaid, on the third business day after the date on which it is so mailed: 
  

	 	i.	If to the Indemnitee, to the address specified on the signature page hereto; 

 [—] 
 [—] 
 [—] 

 

	 	ii.	If to the Company, to: 

EVERTEC, Inc. 

Cupey Center Building 
 Road 176, Kilometer 1.3 
 San Juan, Puerto Rico 00926 

Attention: General Counsel 
 or
to such other address as may have been furnished in the same manner by any party to the others. 
 21. Contribution. To the fullest
extent permissible under applicable law, if the indemnification provided for in this Agreement is unavailable to Indemnitee for any reason whatsoever other than any of those set forth in Section 4 hereof, the Company, in lieu
of 

  
 14 

 
indemnifying Indemnitee, shall contribute to the amount incurred by Indemnitee, whether for judgments, fines, penalties, excise taxes, amounts paid or to be paid in settlement and/or for
Expenses, in connection with any claim relating to an indemnifiable event under this Agreement, in such proportion as is deemed fair and reasonable in light of all of the circumstances of such Proceeding in order to reflect (i) the relative
benefits received by the Company and Indemnitee as a result of the event(s) and/or transaction(s) giving cause to such Proceeding; and/or (ii) the relative fault of the Company (and its directors, officers, employees and agents) and Indemnitee
in connection with such event(s) and/or transaction(s). 
 22. Governing Law. This Agreement shall be exclusively governed by and
construed and enforced under the laws of the Commonwealth of Puerto Rico without giving effect to the provisions thereof relating to conflicts of law of such state. 
 23. Consent to Jurisdiction. 
 (a) Each of the Company and the Indemnitee
hereby irrevocably and unconditionally (i) agrees and consents to the exclusive jurisdiction of the courts of the state and federal courts of the State of Delaware and the Commonwealth of Puerto Rico (each, a “Chosen Court”)
for all purposes in connection with any action, suit, or proceeding that arises out of or relates to this Agreement and agrees that any such action instituted under this Agreement shall be brought only in one of the Chosen Courts; (ii) consents
to submit to the exclusive jurisdiction of the Chosen Courts for purposes of any action or proceeding arising out of or in connection with this Agreement; (iii) waives any objection to the laying of venue of any such action or proceeding in any
of the Chosen Courts; and (iv) waives, and agrees not to plead or to make, any claim that any such action or proceeding brought in any of the Chosen Courts has been brought in an improper or otherwise inconvenient forum. 

(b) Each of the Company and the Indemnitee hereby consents to service of any summons and complaint and any other process that may be
served in any action, suit, or proceeding arising out of or relating to this Agreement in any of the Chosen Courts by mailing by certified or registered mail, with postage prepaid, copies of such process to such party at its address for receiving
notice pursuant to Section 20 hereof. Nothing herein shall preclude service of process by any other means permitted by applicable law. 
 24. Counterparts. This Agreement may be executed in one or more counterparts (including by PDF or facsimile), each of which shall for all purposes be deemed to be an original but all of
which together shall constitute but one and the same Agreement. Only one such counterpart need be produced to evidence the existence of this Agreement. 
 25. Headings. The headings of the sections of this Agreement are inserted for convenience only and shall not be deemed to constitute part of this Agreement or to affect the construction
hereof. 
 26. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject
matter hereof and supersedes all prior and contemporaneous agreements, understandings and negotiations, written and oral, between the parties with respect to the subject matter of this Agreement, provided, however, that
this Agreement is supplement to 

  
 15 

 
and in furtherance of the Company’s certificate of incorporation, bylaws, the General Corporations Law and any other applicable law, and shall not be deemed a substitute therefor, and does
not diminish or abrogate any rights of the Indemnitee thereunder. 

  
 16 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year first
above written. 
  

			
	COMPANY:
	
	EVERTEC, INC.
		
	By:	 	  

		 	Name:
		
		 	Title:
	
	INDEMNITEE:
		
	By:	 	  

		 	Name:
		
		 	Address for notices:

 [Signature Page to Indemnification Agreement]EX-10.1

 Exhibit 10.1 
 Execution Version 
 AMENDMENT NO. 7 TO CREDIT
AGREEMENT 
 AMENDMENT NO. 7 TO CREDIT AGREEMENT, dated as of March 12, 2013 (this “Amendment”),
among
 AVAYA INC., a Delaware corporation (the “Borrower”), CITIBANK, N.A., as Administrative Agent (in such capacity, the “Administrative Agent”), and the Refinancing Term B-5 Lenders (as defined below).

 PRELIMINARY STATEMENTS 
 A. The Borrower, Avaya Holdings Corp. (formerly known as Sierra Holdings Corp.), a Delaware corporation, the Administrative Agent and each lender from time to time party thereto (the
“Lenders”) have entered into a Credit Agreement, dated as of October 26, 2007, as amended as of December 18, 2009 by Amendment No. 1, as amended and restated as of February 11, 2011 pursuant to the Amendment
Agreement, as amended as of August 8, 2011 by Amendment No. 3, as amended and restated as of October 29, 2012 pursuant to Amendment No. 4, as amended and restated as of December 21, 2012 pursuant to Amendment No. 5, and
as amended as of February 13, 2013 pursuant to Amendment No. 6 (as amended, amended and restated, supplemented or otherwise modified from time to time prior to the date hereof, the “Restated Credit Agreement”). 

B. Pursuant to Section 2.15 of the Restated Credit Agreement and subject to the terms of this Amendment, the Borrower desires to
obtain Refinancing Term Loans in respect of all of the Term B-1 Loans outstanding under the Restated Credit Agreement as in effect immediately prior to the Amendment No. 7 Effective Date (as defined below), and to prepay in full the Term B-1
Loans and all other Obligations in respect thereof on the Amendment No. 7 Effective Date (the “Term Loan Refinancing”). 
 C. Each financial institution identified on the signature pages to the addendum attached as Annex 1 hereto (the “Lender Addendum”) as a “Refinancing Term B-5 Lender” has
agreed, on the terms and conditions set forth herein, to make Refinancing Term Loans in the form of additional Term B-5 Loans (the “Refinancing Term B-5 Loans”) to the Borrower and to become a
 “Term B-5 Lender”
for all purposes under the Credit Agreement (as defined below), in accordance with the terms and subject to the conditions set forth herein. 
 NOW, THEREFORE, in consideration of the premises and for other good and valuable consideration, the sufficiency and receipt of all of which is hereby acknowledged, the parties hereto hereby agree as
follows: 
 SECTION 1. Definitions. Capitalized terms used herein and not otherwise defined in this Amendment have the
same meanings as specified in the Credit Agreement. 
 SECTION 2. Refinancing Term B-5 Loan Borrowing. 

(a) Effective as of the Amendment No. 7 Effective Date, each Refinancing Term B-5 Lender hereby agrees, on the terms and conditions
set forth herein and in the Credit Agreement, to make Refinancing Term B-5 Loans to the Borrower in the amount set forth in the Lender Addendum executed and delivered by it. This Amendment shall constitute a Refinancing Amendment with respect to the
Term Loan Refinancing described herein, and each Refinancing Term B-5 Lender shall, effective as of the Amendment No. 7 Effective Date, become party to the Credit Agreement as a “Term B-5 Lender”, and shall have all the rights and
obligations of a “Term B-5 Lender” under the Credit Agreement and the other Loan Documents. 

 (b) Each Refinancing Term B-5 Lender, by delivering its signature page to the Lender
Addendum and funding its Refinancing Term B-5 Loans on the Amendment No. 7 Effective Date shall be deemed to have acknowledged receipt of, and consented to and approved (effective as of the Amendment No. 7 Effective Date), the Credit
Agreement, each Loan Document and each other document required to be delivered to, or be approved by and satisfactory to, the Administrative Agent or any Lender on the Amendment No. 7 Effective Date. 

(c) Each Refinancing Term B-5 Lender hereby agrees that the Refinancing Term B-5 Loans made pursuant to this Amendment will initially
bear interest with an Interest Period beginning on the Amendment No. 7 Effective Date and ending on the last day of the three month Interest Period established February 26, 2013 in effect for the Term B-5 Loans (other than Refinancing Term
B-5 Loans) outstanding immediately prior to the Amendment No. 7 Effective Date. 
 SECTION 3. Amendment to Restated
Credit Agreement. Effective as of the Amendment No. 7 Effective Date and subject to the terms and conditions set forth herein, the Restated Credit Agreement is hereby amended as set forth in this Section 3 (the Restated Credit
Agreement, as so amended by this Section 2, being referred to as the “Credit Agreement”). The rights and obligations of the parties to the Restated Credit Agreement with respect to the period prior to the Amendment No. 7
Effective Date shall not be affected by such amendments. 
 (a) The following definitions are hereby added to Section 1.01
of the Restated Credit Agreement in their proper alphabetical order: 
 ““Amendment No. 7”
means Amendment No. 7 to Credit Agreement, dated as of March 12, 2013, among the Borrower, the Administrative Agent and the Refinancing Term B-5 Lenders. 
 “Amendment No. 7 Effective Date” means March 12, 2013. 

“Refinancing Term B-5 Lender” means any Lender that has submitted an executed lender addendum in connection with
Amendment No. 7 as a “Refinancing Term B-5 Lender”. 
 “Refinancing Term B-5 Loan Amount” means
the aggregate principal amount of Refinancing Term B-5 Loans committed to be provided by a Refinancing Term B-5 Lender pursuant to Amendment No. 7. 
 “Refinancing Term B-5 Loan Increase Amount” means $12,624.44. 

“Refinancing Term B-5 Loans” has the meaning specified in Amendment No. 7.” 

(b) The following definitions set forth in Section 1.01 of the Restated Credit Agreement are hereby amended and restated in their
entirety to read as follows: 
 ““Term B-5 Borrowing” means a borrowing consisting of Term B-5 Loans
of the same Type and, in the case of Eurocurrency Rate Loans, having the same Interest Period made by each of the Term B-5 Lenders pursuant to
 Section 2.01(a)(iii)(C) or 2.01(a)(iii)(D). 

“Term B-5 Commitment” means, as to each Lender, (x) its obligation to convert all or a portion of its (i) Term
B-1 Loans into a Term B-5 Loan pursuant to Section 2.01(a)(iii)(C)(I) on the Third Restatement Effective Date in an aggregate principal 

 
amount equal to such Extending Term B-1/B-5 Lender’s Term B-5 Loan Amount and/or (ii) Term B-4 Loans into a
 Term B-5 Loan pursuant to Section 2.01(a)(iii)(C)(II)
immediately following the Term B-5 Payment on the Third Restatement Effective Date in an aggregate principal amount equal to such Extending Term B-4/B-5 Lender’s Term B-5 Loan Amount and/or (y) its obligation to provide Term B-5 Loans
pursuant to Amendment No. 7 in an aggregate principal amount equal to such Refinancing Term B-5 Lender’s Refinancing Term B-5 Loan Amount. 
 “Term B-5 Loan” means (x) Term B-1 Loans and/or Term B-4 Loans, as applicable, that have been reclassified as
 “Term B-5 Loans” pursuant to Amendment No. 5 on
the Third Restatement Effective Date and/or (y) Refinancing
 Term B-5 Loans made pursuant Section 2.01(a)(iii)(D) and Amendment No. 7 on the Amendment No. 7 Effective Date.” 

(c) Section 2.01(a)(iii) is hereby amended by inserting the following new clause (D) in proper alphabetical order: 

“(D) On the Amendment No. 7 Effective Date, in accordance with, and upon the terms and conditions set forth in, Amendment
No. 7, each Refinancing Term B-5 Lender made to the Borrower a Refinancing Term B-5 Loan in the amount set forth on the signature page to the Lender Addendum (as defined in Amendment No. 7) on the Amendment No. 7 Effective Date.”

 (d) The last sentence of Section 2.06(b) is hereby amended and restated in its entirety to read as follows: 

“The Term B-5 Commitment of (i) each Term B-5 Lender was automatically and permanently reduced to $0 upon the conversion of all
or a portion of such Term B-5 Lender’s Third Restatement Existing Term B-1 Loans and/or Third Restatement Existing Term B-4 Loans into Term B-5 Loans pursuant to Section 2.01(a)(iii)(C)(I) and Section 2.01(a)(iii)(C)(II),
respectively, and (ii) each Refinancing Term B-5 Lender shall be automatically and permanently reduced to $0 upon the making to Borrower of its Refinancing Term B-5 Loan pursuant to Section 2.01(a)(iii)(D).” 

(e) Clause (i) of Section 2.07(a) is hereby amended and restated in its entirety to read as follows: 

“(i) The Borrower shall repay to the Administrative Agent for the ratable account of the Term B-1 Lenders, Term B-3 Lenders, Term B-4
Lenders and Term B-5 Lenders (as applicable), on the last Business Day of each March, June, September and December, (w) commencing on the last Business Day of March 2008 until the last Business Day of December 2010, an aggregate principal
amount equal to 0.25% of the aggregate principal amount of all Term B-1 Loans outstanding on the Closing Date (the “Quarterly Amortization Amount”; provided that, solely with respect to clause (z) below, the Quarterly
Amortization Amount shall be calculated as an aggregate principal amount equal to the sum of (A) 0.25% of the aggregate principal amount of all Term B-1 Loans outstanding on the Closing Date plus (B) the Refinancing Term B-5 Loan Increase
Amount), (x) commencing on the last Business Day of March 2011 until the last Business Day of September 2012, (1) to the Term B-1 Lenders, a percentage of the Quarterly Amortization Amount equal to the percentage of all outstanding Term
B-1 Loans on the Restatement Effective Date not reclassified as Term B-3 Loans, and (2) to the Term B-3 Lenders, a percentage of the Quarterly Amortization Amount equal to the percentage of

 
all outstanding Term B-1 Loans reclassified as Term B-3 Loans on the Restatement Effective Date, (y) on the last Business Day of December 2012, (1) to the Term B-1 Lenders, a percentage
of the Quarterly Amortization Amount equal to the percentage of all outstanding Term Loans on the Third Restatement Effective Date constituting Term B-1 Loans not reclassified as Term B-3 Loans, Term B-4 Loans or Term B-5 Loans, (2) to the Term
B-3 Lenders, a percentage of the Quarterly Amortization Amount equal to the percentage of all outstanding Term Loans on the Third Restatement Effective Date constituting Term B-3 Loans, (3) to the Term B-4 Lenders, a percentage of the Quarterly
Amortization Amount equal to the percentage of all outstanding Term Loans on the Third Restatement Effective Date constituting Term B-4 Loans not reclassified as Term B-5 Loans, and (4) to the Term B-5 Lenders, a percentage of the Quarterly
Amortization Amount equal to the percentage of all outstanding Term Loans on the Third Restatement Effective Date constituting Term B-5 Loans and (z) commencing on the last Business Day of March 2013, (1) to the Term B-3 Lenders, a
percentage of the Quarterly Amortization Amount equal to the percentage of all outstanding Term Loans on the Amendment No. 7 Effective Date constituting Term B-3 Loans, (2) to the Term B-4 Lenders, a percentage of the Quarterly
Amortization Amount equal to the percentage of all outstanding Term Loans on the Amendment No. 7 Effective Date constituting Term B-4 Loans, and (3) to the Term B-5 Lenders, a percentage of the Quarterly Amortization Amount equal to the
percentage of all outstanding Term Loans on the Amendment No. 7 Effective Date constituting Term B-5 Loans (which payments described in this Section 2.07(a) shall be reduced with respect to each Class of Term Loans as a result of the
application of prepayments, whether prior to or after the Amendment No. 7 Effective Date, in accordance with the order of priority set forth in Section 2.05 or in connection with any Extension as provided in Section 2.16).”

 (f) Section 9.15 is hereby amended by adding the following paragraph immediately after the first paragraph in
Section 9.15(a) thereof: 
 “Each Refinancing Term B-5 Lender, by its execution and delivery of
Amendment No. 7 and its making of Refinancing Term B-5 Loans on the Amendment No. 7 Effective Date, hereby (a) confirms its agreement to the foregoing provisions of this Section 9.15(a) and (b) pursuant to
Section 5.2(c) of the ABL Intercreditor Agreement, agrees to be bound by the terms of the ABL Intercreditor Agreement as a “Cash Flow Secured Party” (as defined in the ABL Intercreditor Agreement).” 

(g) Section 9.15 is hereby amended by adding the following paragraph immediately after the first paragraph in Section 9.15(b)
thereof: 
 “Each Refinancing Term B-5 Lender, by its execution and delivery of Amendment No. 7 and its
making of Refinancing Term B-5 Loans on the Amendment No. 7 Effective Date, hereby (a) confirms its agreement to the foregoing provisions of this Section 9.15(b) and (b) pursuant to Section 2.08 of the First Lien
Intercreditor Agreement, agrees to be bound by the terms of the First Lien Intercreditor Agreement as a “General Credit Facilities Secured Party” (as defined in the First Lien Intercreditor Agreement).” 

SECTION 4. Conditions of Effectiveness. This Amendment shall become effective as of the first date (such date being referred to as
the “Amendment No. 7 Effective Date”) when each of the following conditions shall have been satisfied: 

 (a) Execution of Documents. The Administrative Agent shall have received
(i) this Amendment, duly executed and delivered by (A) the Borrower, (B) the Administrative Agent and (C) each Refinancing Term B-5 Lender, and (ii) a Guarantor Consent and Reaffirmation, in the form of Annex 2
hereto, duly executed and delivered by each Guarantor. 
 (b) Legal Opinion. The Administrative Agent shall have received
a satisfactory legal opinion of counsel to the Borrower addressed to it and the Refinancing Term B-5 Lenders. 
 (c)
Certificate of Responsible Officer. The Administrative Agent shall have received (i) a certificate of a Responsible Officer of the Borrower, certifying the conditions precedent set forth in Sections 4.02(a) and (b) of the Restated
Credit Agreement shall have been satisfied on and as of the Amendment No. 7 Effective Date and (ii) a certificate attesting to the Solvency of the Borrower and its Subsidiaries (taken as a whole) on the Amendment No. 7 Effective Date
before and after giving effect to this Amendment No. 7, from the Chief Financial Officer or Treasurer of the Borrower. 

(d) Fees. Credit Suisse AG, Cayman Islands Branch, Barclays Bank PLC and Citigroup Global Markets Inc. shall have received on the
Amendment No. 7 Effective Date all fees separately agreed to with the Borrower. 
 (e) Confirmation of No Change in
Legal Name, etc. The Administrative Agent shall have received written confirmation from the Borrower (which may be in the form of an e-mail) that since the delivery to the Administrative Agent of the update to the perfection certificate on
October 29, 2012 pursuant to Amendment No. 4, no Loan Party has, except to the extent the Administrative Agent has been notified in accordance with the Security Agreement, (i) changed its legal name, jurisdiction of organization or
chief executive office or (ii) acquired or formed any new Subsidiary. For the avoidance of doubt, no lien searches shall be required. 
 (f) Condition With Respect to Mortgaged Property. The Administrative Agent shall have received (i) a completed
 “Life-of-Loan” Federal Emergency Management Agency Standard Flood
Hazard Determination with respect to each Mortgaged Property and (ii) with respect to any such Mortgaged Property that is located in a special flood hazard area, a notice about special flood hazard area status and flood disaster assistance duly
executed by the applicable Loan Party relating thereto and evidence of any flood insurance required to be maintained under Section 6.07 of the Restated Credit Agreement. 
 SECTION 5. Representations and Warranties. The Borrower represents and warrants as follows as of the date hereof: 
 (a) The execution, delivery and performance by the Borrower of this Amendment have been duly authorized by all necessary corporate or other organizational action. The execution, delivery and performance
by the Borrower of this Amendment will not (a) contravene the terms of any of the Borrower’s Organization Documents, (b) result in any breach or contravention of, or the creation of any Lien upon any of the property or assets of the
Borrower or any of the Restricted Subsidiaries (other than as permitted by Section 7.01 of the Credit Agreement) under (i) any Contractual Obligation to which the Borrower is a party or affecting the Borrower or the properties of the
Borrower or any of its Restricted Subsidiaries or (ii) any order, injunction, writ or decree of any Governmental Authority or any arbitral award to which the Borrower or its property is subject, or (c) violate any applicable material Law;
except with respect to any breach, contravention or violation (but not creation of Liens) referred to in clauses (b) and (c), to the extent that such breach, contravention or violation would not reasonably be expected to have a Material Adverse
Effect. 

 (b) This Amendment has been duly executed and delivered by the Borrower. Each of this
Amendment, the Credit Agreement and each other Loan Document to which the Borrower is a party, after giving effect to the amendments pursuant to this Amendment, constitutes a legal, valid and binding obligation of the Borrower, enforceable against
the Borrower in accordance with its terms, except as such enforceability may be limited by Debtor Relief Laws and by general principles of equity and principles of good faith and fair dealing. 

(c) Upon the effectiveness of this Amendment, no Default or Event of Default shall exist. 

(d) Upon the effectiveness of this Amendment and after giving effect to the transactions contemplated by this Amendment, the Borrower and
its Subsidiaries, on a consolidated basis, are Solvent. 
 (e) Each of the representations and warranties of the Borrower and
each other Loan Party contained in Article V of the Credit Agreement or any other Loan Document, is true and correct in all material respects on and as of the date hereof; provided that, to the extent that such representations and warranties
specifically refer to an earlier date, they are true and correct in all material respects as of such earlier date; provided, further, that any representation and warranty that is qualified as to “materiality,” “Material Adverse
Effect” or similar language is true and correct (after giving effect to any qualification therein) in all respects on such respective dates. 
 SECTION 6. Post-Effectiveness Obligations. 
 (a) Within one hundred and
twenty (120) days after the Amendment No. 7 Effective Date, unless waived or extended in writing by the Administrative Agent in its sole discretion, with respect to each Mortgaged Property, the Borrower shall deliver or shall cause the
applicable Loan Party to deliver (to the extent not otherwise delivered prior to the Amendment No. 7 Effective Date) to the Administrative Agent either the items listed in the following clause (i) or the items listed in the following
clause (ii): 
  

	 	(i)	written confirmation from local counsel to the Loan Parties (which may be in the form of an e-mail) confirming that no amendment or other action is required to such
Mortgage in connection with this Amendment in order to ensure the continued validity, perfection and priority of the Liens and security interests granted to the Administrative Agent under such Mortgage for the benefit of the Administrative Agent to
secure the payment of the Secured Obligations (as defined in such Mortgage), as amended by this Amendment (it being understood that such confirmation shall be in form and substance reasonably acceptable to the Administrative Agent), together with a
title search to the applicable real property encumbered by a Mortgage demonstrating that such real property is free and clear of all Liens (except those Liens created or otherwise permitted under the Credit Agreement and the other Loan Documents);
or 

  

	 	(ii)	with respect to each Mortgage encumbering Mortgaged Property, 

  

	 	(1)	an amendment (each, a “Mortgage Amendment”) duly executed and acknowledged by the applicable Loan Party, and in form for recording in the recording
office where such Mortgage was recorded, together with such certificates, affidavits, questionnaires or returns as shall be required in connection with the recording or filing thereof under applicable law, in each case in form and substance
reasonably satisfactory to the Administrative Agent; 

	 	(2)	an endorsement to the existing title insurance policy assuring the Administrative Agent that the Mortgage, as amended by the Mortgage Amendment, is a valid and
enforceable first priority lien on such Mortgaged Property in favor of the Administrative Agent (as appropriate) for the benefit of the Secured Parties free and clear of all Liens (except those Liens created or otherwise permitted under the Credit
Agreement and the other Loan Documents), and such endorsement to title insurance policy shall otherwise be in form and substance reasonably satisfactory to the Administrative Agent; and 

 

	 	(3)	an opinion of counsel to the Loan Parties, which opinion (x) shall be addressed to the Administrative Agent and each of the Secured Parties, (y) shall cover
(i) the due authorization, execution, delivery of such Mortgage Amendment and (ii) the enforceability of the respective Mortgage as amended by the Mortgage Amendment, and (x) shall otherwise be in form and substance reasonably
satisfactory to the Administrative Agent. 

 SECTION 7. Reference to and Effect on the Credit Agreement and the
Loan Documents. 
 (a) Except as expressly set forth herein, this Amendment (i) shall not by implication or otherwise
limit, impair, constitute a waiver of, or otherwise affect the rights and remedies of the Lenders, the Administrative Agent or the Borrower under the Restated Credit Agreement or any other Loan Document, and (ii) shall not alter, modify, amend
or in any way affect any of the terms, conditions, obligations, covenants or agreements contained in the Restated Credit Agreement or any other Loan Document, all of which are ratified and affirmed in all respects and shall continue in full force
and effect. Without limiting the generality of the foregoing, the Collateral Documents and all of the Collateral described therein do and shall continue to secure the payment of all Obligations of the Loan Parties under the Loan Documents, in each
case, as amended by this Amendment. 
 (b) On and after the effectiveness of this Amendment, this Amendment shall for all
purposes constitute a Loan Document. 
 SECTION 8. Consent to Enter into Agreements. The Refinancing Term B-5 Lenders
hereby authorize the Administrative Agent to take such actions, including making filings and entering into agreements and any amendments or supplements to any Collateral Document, as may be necessary or desirable to reflect the intent of this
Amendment. 
 SECTION 9. Costs and Expenses. The Borrower agrees to pay or reimburse the Administrative Agent pursuant to
Section 10.04 of the Restated Credit Agreement. 
 SECTION 10. Notes. The Borrower agrees that each Refinancing Term
B-5 Lender executing this Amendment may request through the Administrative Agent, and shall receive, one or more Term B-5 Notes payable to such Refinancing Term B-5 Lender duly executed by the Borrower in substantially the form of Exhibit C-7
attached to Amendment No. 5, evidencing such Refinancing Term B-5 Lender’s Refinancing Term B-5 Loans. 
 SECTION 11.
Execution in Counterparts. This Amendment may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Delivery by facsimile or electronic
transmission of an executed counterpart of a signature page to this Amendment shall be effective as delivery of an original executed counterpart of this Amendment. 

 SECTION 12. Notices. All communications and notices hereunder shall be given as
provided in the Credit Agreement. 
 SECTION 13. Severability. If any provision of this Amendment is held to be illegal,
invalid or unenforceable, the legality, validity and enforceability of the remaining provisions of this Amendment and the other Loan Documents shall not be affected or impaired thereby. The invalidity of a provision in a particular jurisdiction
shall not invalidate or render unenforceable such provision in any other jurisdiction. 
 SECTION 14. Successors. The
terms of this Amendment shall be binding upon, and shall inure for the benefit of, the parties hereto and their respective successors and assigns. 
 SECTION 15. Governing Law. This Amendment shall be governed by, and construed in accordance with, the law of the State of New York. 

[The remainder of this page is intentionally left blank] 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their
respective officers thereunto duly authorized, as of the date first above written. 
  

			
	AVAYA INC.
		
	By:	 	 /s/ Matthew Booher

	Name:	 	Matthew Booher
	Title:	 	Vice President and Treasurer

 [Amendment No. 7 to Credit Agreement] 

 
			
		 	 CITIBANK, N.A.,
 as
Administrative Agent

		
	By:	 	 /s/ Matthew Burke

		 	Name:    Matthew Burke
		 	Title:      Vice President

 [Amendment No. 7 to Credit Agreement] 

 Annex 1 to 
 Amendment No. 7 to Credit Agreement 
 Lender Addendum

 By executing a signature page hereto as a Refinancing Term B-5 Lender, the undersigned institution agrees (A) on the terms and
subject to the conditions set forth in the Credit Agreement, to provide a Refinancing Term Loan in the form of a Term B-5 Loan in the amount reflected and (B) to the terms of this Amendment and the Credit Agreement. 

[Signature pages follow] 

 Name of Refinancing Term B-5
Lender:             
  

			
	Executing as a Refinancing Term B-5 Lender:
		
	by	 	
		 	  

		 	    Name:
		 	    Title:

  

			
	For any Institution requiring a second signature line:
		
	by	 	
		 	  

		 	    Name:
		 	    Title:

  

	
	 Refinancing Term B-5 Loan Amount:
  

$            

 Annex 2 to 
 Amendment No. 7 to Credit Agreement 
 GUARANTOR CONSENT AND
REAFFIRMATION 
 March 12, 2013 
 Reference is made to (i) Amendment No. 7 to Credit Agreement, dated as of the date hereof, attached as Exhibit A hereto (the “Amendment”), among Avaya Inc. (the
“Borrower”), Citibank, N.A., as Administrative Agent, and each Refinancing Term B-5 Lender and (ii) the Credit Agreement, dated as of October 26, 2007, as amended as of December 18, 2009 by Amendment No. 1, as
amended and restated as of February 11, 2011 pursuant to the Amendment Agreement, as amended as of August 8, 2011 by Amendment No. 3, as amended and restated as of October 29, 2012 pursuant to Amendment No. 4, as amended and
restated as of December 21, 2012 pursuant to Amendment No. 5, and as amended as of February 13, 2013 pursuant to Amendment No. 6 (as amended, amended and restated, supplemented or otherwise modified prior to the date hereof, the
“Restated Credit Agreement”), among the Borrower, Avaya Holdings Corp. (formerly known as Sierra Holdings Corp.), Citibank, N.A., as Administrative Agent, Swing Line Lender and L/C Issuer, and each Lender from time to time party
thereto. Capitalized terms used but not otherwise defined in this Guarantor Consent and Reaffirmation (this “Consent”) are used with the meanings attributed thereto in the Amendment. 

Each Guarantor hereby consents to the execution, delivery and performance of the Amendment and agrees that each reference to the Credit
Agreement in the Loan Documents shall, on and after the Amendment No. 7 Effective Date be deemed to be a reference to the Credit Agreement in effect in accordance with the terms of the Amendment. 

Each Guarantor hereby acknowledges and agrees that, after giving effect to the Amendment, all of its respective obligations and
liabilities under the Loan Documents to which it is a party, as such obligations and liabilities have been amended by the Amendment, are reaffirmed, and remain in full force and effect. 

After giving effect to the Amendment, each Guarantor reaffirms each Lien granted by it to the Administrative Agent for the benefit of the
Secured Parties under each of the Loan Documents to which it is a party, which Liens shall continue in full force and effect during the term of the Credit Agreement, and shall continue to secure the Obligations (after giving effect to the
Amendment), in each case, on and subject to the terms and conditions set forth in the Credit Agreement and the other Loan Documents. 
 Nothing in this Consent shall create or otherwise give rise to any right to consent on the part of the Guarantors to the extent not required by the express terms of the Loan Documents. 

This Consent is a Loan Document and shall be governed by, and construed in accordance with, the law of the state of New York.

 [The remainder of this page is intentionally left blank] 

 IN WITNESS WHEREOF, the parties hereto have duly executed this Consent as of the date first
set forth above. 
  
  

			
	 AVAYA HOLDINGS CORP.
 AC TECHNOLOGIES, INC.
 AVAYA CALA INC.
 AVAYA EMEA LTD.
 AVAYA FEDERAL SOLUTIONS, INC.

AVAYA GOVERNMENT SOLUTIONS INC.
 AVAYA INTEGRATED
CABINET SOLUTIONS INC.
 AVAYA MANAGEMENT SERVICES INC.
 AVAYA WORLD SERVICES INC.
 INTEGRATED INFORMATION TECHNOLOGY CORPORATION

SIERRA ASIA PACIFIC INC.
 TECHNOLOGY CORPORATION
OF AMERICA, INC.
 UBIQUITY SOFTWARE CORPORATION
 VPNET TECHNOLOGIES, INC.
 AVAYA HOLDINGS LLC

AVAYA HOLDINGS TWO, LLC
 OCTEL COMMUNICATIONS
LLC
 RADVISION, INC.
 AVAYALIVE
INC.

		
	 By:
	 	  

	 Name:

	 Title:

 [Guarantor Consent and Reaffirmation – Amendment No. 7 to Credit Agreement] 

 Exhibit A to 
 Guarantor Consent and Reaffirmation 
 Amendment No. 7 to Credit
Agreement 
 [See attached]

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