Document:

2nd Amendment to the Services Agreement

 Exhibit 10.20 
 Confidential Materials omitted and filed separately with the 
 Securities and
Exchange Commission. Asterisks denote omissions. 
  

							
	2ND AMENDMENT TO THE SERVICES AGREEMENT BETWEEN BOTTOMLINE TECHNOLOGIES, INC. AND BANK OF AMERICA, N.A.	  	

				
	Supplier Name:	  	Bottomline Technologies, Inc.	  	Agreement Number:	  	CW136262
				
	Supplier Address:	  	 325 Corporate Drive

Portsmouth, NH 03801
 United
States
	  	Addendum Number:	  	
				
	Supplier Telephone:	  	1-603-436-0700	  	Addendum Effective Date:	  	September 27, 2010

 This Amendment, made and entered into this 27th day of September, 2010, by and between BOTTOMLINE
TECHNOLOGIES, INC. (the subcontractor, hereinafter referred to as “Tech”) and BANK OF AMERICA, N.A. (the business associate, hereinafter referred to as “Bank”). 
 WITNESSETH: 
 WHEREAS, Tech, as a subcontractor of the Bank, currently
provides PayMode Processing Services to Bank Customers pursuant to the Services Agreement (CW 136262) (the “Agreement”); 
 WHEREAS, Tech has developed additional functionality for the PayMode Processing Services known as PayMode Invoice Automation; 
 WHEREAS, the parties desire to amend Schedule A and Schedule D of the Services Agreement to add PayMode Invoice Automation to the PayMode Processing Services as an Enhancement available to Bank’s
Customers; 
 NOW, THEREFORE, in consideration of the premises hereof and the mutual benefits to be derived hereby, the Addendum
is hereby amended by adding the following provisions as follows: 
  

	A.	Amendment to Schedule A, Section 2 (Description of Services): 

The table titled “PayMode Processing Services” is hereby split with the first portion containing rows one
(1) through (8) being a first table titled “Processing Services” and the second portion containing rows nine (9) and (10) being a second table titled “Transition Services” and rows nine (9) and
(10) of such table titled “Transition Services” are hereby renumbered rows one (1) and two (2). Further, a 9th row as set forth below is hereby added to such table titled “Processing Services 

					
	9	  	 Paymode-X for

Invoicing
	  	Paymode-X for Invoicing product enables receipt, routing, approval and disputing of electronic invoices. Purchase order presentment, matching and flexible business rules
enable customers to automate their invoice receipt and approval processes.

  

	B.	Amendment to Appendix A to Schedule A (PayMode Services), Section I (Key Features and Functions): 

A new subsection “L” as set forth on Exhibit A to this Amendment is hereby added to Appendix A to Schedule A (PayMode Services),
Section I (Key Features and Functions). 
  

	C.	Amendment to Schedule D (Service Fees): 

 A new Section “10” as set forth below is hereby added to Schedule D (Service Fees). 
  

	10.	Service Fees for PayMode Invoice Automation. The Service Fees further include: 

[**] Fees: 
  

			
	 Calendar year 2010
	  	$[**]
		
	 Calendar year 2011
	  	$[**]/month
		
	 Calendar year 2012
	  	$[**]/month
		
	 Calendar years 2013 through remainder of the term
	  	$[**]/month

 [**] Fees: 
  

					
	 For Customers [**]
	  	$	[**].	  
		
	 For Customers [**]
	  	$	[**].	  

 Provided however, the [**] fee is waived for the first [**] Customers [**] during each calendar year
commencing [**]. 
 [**] Fees: 
  

					
	 [**]
	  			
		
	 [**]
	  	$	[**]	  
		
	 [**]
	  	$	[**]	  
		
	 [**]
	  			
		
	 [**]
	  	$	[**]	  
		
	 [**]
	  	$	[**]	  
		
	 [**] Fees
	  			
		
	 [**]
	  	$	[**]	  
		
	 [**]
	  			
		
	 [**]
	  	$	[**]	  

  
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	 [**]
	  	$[**]
		
	 [**] Fees
	  	
		
	 Calendar year 2010
	  	$[**]
		
	 Calendar year 2011
	  	$[**]/month
		
	 Calendar year 2012
	  	$[**]/month
		
	 Calendar years 2013 through remainder of the term
	  	$[**]/month

 For any month in which the actual [**] Fees [**] the applicable [**] Fees, Tech will invoice the [**]
Fees instead of the actual [**] Fees. For any month that [**] the applicable [**] fees, Tech will invoice the total actual [**] fees only. 

D. Migration to PayMode-X for Invoicing: Bank will only offer PayMode-X for Invoicing to customers as of the Amendment Effective Date, unless the
termination provision is executed by Bank. In that instance Bank reserves the right to offer PayMode Invoice Management to customers after the termination date. 
 Tech is only obligated to provide the PayMode Payer Invoice Management service to any Customer that is an Existing Customer as of the amendment effective date or to any Bank customer if the termination
provision of this amendment is executed. Existing Customer is defined as any customer using PayMode Payer Invoice Management as of the amendment effective date. 
 E. Termination: On or before January 1, 2012 Bank may elect to terminate the PayMode Invoice Automation Services, without cause, at any time without penalty, upon at least 90 (ninety) days
prior written notice to Tech specifying an effective date of the discontinuation (the “Termination Date”). After January 1, 2012, Bank may elect to terminate the PayMode Invoice Automation Services without cause, at any time without
penalty, upon at least 180 (one hundred eighty) days prior written notice to Tech specifying a Termination Date. Upon termination of the PayMode Invoice Automation Services, for any reason, in order to ensure an orderly transition for Bank clients,
Tech agrees to provide Transition Services, as described in Section 15.6 of the Agreement for Bank clients for a period of up to 1 year from the Termination Date. To avoid doubt, Bank may terminate the PayMode Invoice Automation Services
individually without obligation to terminate the Agreement in its entirety or any other PayMode Services, provided, however, Bank will remain liable for payment of all fees related to the PayMode Invoice Automation Services accrued prior to the
Termination Date. Bank’s termination rights described herein are in addition to, and in no way limit, any of Bank’s termination rights described in the Agreement. 
 F. Service Level Agreements: Tech agrees to work with the Bank to modify Services Agreement (CW 136262) sections III B, IV, V, VII and Attachment I to define reasonable and mutually agreeable
service level metrics for the Paymode-X Invoice Automation solution prior to the end of the first contract year. Bank and Tech agree that existing service levels defined in the Services Agreement (CW 136262) Schedule B, Sections I, II, III A and VI
will apply 

  
 - 3 -

 G: Amendment to Schedule B, Section VII (Management Routines and Reporting): existing table section
“Key Metrics” is amended as follows: 
  

					
	Key Metrics	  	# of transactions, total $ processed, and total active Customers (monthly and YTD) for each PayMode Processing Service. Include Rejected invoices, Approved invoices, Purchase Orders
Presented, Invoice Pages Processed through the Image Data Capture Service and Returned transactions where applicable	  	Monthly (15th of month)

 New row titled “Implementation – Invoicing” is added as last row to existing table and will read as
follows: 
  

					
	Implementations - Invoicing	  	Time in days from receipt of complete customer test files and workflow requirements, to deployed in production	  	

 H. Product Enhancements: 
 Tech agrees to work with bank to consider incorporating into the product roadmap the following additional enhancements to the Paymode-X Invoice Automation Solution: Terms Management Reporting and
Notification and Supplier Initiated Discounting. Tech will make efforts to implement these product enhancements within a reasonable time period. 
 I Inconsistencies: In the event of any inconsistencies in the terms of the Services Agreement and this Amendment, the terms of this Amendment shall control with respect to the provisions set out
herein. 
 J All Other Provisions: Except as to the terms amended by this Amendment, all other terms and conditions of the Services
Agreement are declared by the parties to be in full force and effect, and except as otherwise provided in this Amendment, all defined terms used in this Amendment shall have the meanings set forth for such terms in the Services Agreement.

  
 - 4 -

 IN WITNESS WHEREOF, the parties have caused this Amendment to be executed by their duly authorized
representatives this 27th day of September 2010. 
  

									
	 Bank
	 		 		 	Tech	 	
	 Bank of America, N.A.
	 		 		 	Bottomline Technologies (de), Inc.	 	
					
	 /s/ Dani Folsom
	 	 10-5-2010
	 		 	 /s/ Eric Morgan
	 	 9-30-10

	 Signature
	 	Date	 		 	Signature	 	Date
			
	 Dani Folsom
	 		 	 Eric Morgan

	 (Printed Name)
	 		 		 	(Printed Name)	 	
			
	 VP, Sourcing Manager
	 		 	 VP, Global Controller

	 (Title)
	 		 		 	(Title)	 	

  
 - 5 -

 Exhibit A 
  

	 	a.	PayMode –X for Invoicing 

  

	 	b.	General Functionality 

  

	 	i.	Enrolled organizations will have the ability to maintain basic information about their entity, including name and address. Enrolled organizations will also have control
over the organizational structure of their organization as represented in the system. Each organization will be able to designate one or more administrative users who will have the ability to maintain these characteristic via self-serve
functionality available in the web system. 

  

	 	ii.	Enrolled organizations will have the ability to maintain multiple users within the system. Authorized users will be able to add new users. Administrators will also have
the ability to configure entity-wide password rules, such as password length and complexity (subject to system-wide minimums). 

  

	 	iii.	Administrators for enrolled organizations will have the ability to update the privileges associated with their organization’s users. Privileges will permit
segregation of roles, allowing for users to be designated as having permissions associated with administrators, invoice viewers, invoice editors, PO viewers, and other common permission sets. 

 

	 	iv.	Users configured for both the payments and invoicing modules will have the ability to access both modules. Where appropriate, links will be provided between the two
modules, including intelligent linking between invoices and payments that have been associated with each other. 

  

	 	v.	All enrolled users will have the ability to view and/or edit information on the online system, where their privileges permit them to do so. 

 

	 	c.	Buyer 

  

	 	i.	Workflow 

  

	 	•	 	 Standard Workflow includes the following options: 

  

	 	•	 	 [**] 

  

	 	ii.	[**] 

  

	 	•	 	 Buyers will have the ability to [**]. The system will support the [**], including support for a [**] that will be applied during matching. The system
will support [**] file to matched invoices. This information could include information such as accounting data. 

  

	 	iii.	[**] 

  

	 	•	 	 The system will support [**]. Users defined in the workflow as having the ability to perform [**]will be able to select each line item within that
invoice, and designate the [**] for that line item. The buyer user will select the 

  
 - 6 -

	 	 
appropriate [**] from a list provided by the buyer. The system will support the allocation of individual line items to multiple [**] and cost centers. The system will also support fixed amount or
percentage allocations. 

  

	 	•	 	 The system will allow the buyer to update appropriate [**] via an automated file transmission. 

 

	 	iv.	[**] 

  

	 	•	 	 Users with the appropriate privileges will have the ability to [**]. This will create a notification to the biller indicating that they have [**] to
review. 

  

	 	v.	[**] 

  

	 	•	 	 The system will support flexible integration with [**], including configurable support for [**]. 

 

	 	•	 	 Files can be delivered through any of the currently accepted secure file transfer mechanisms. In addition, the files can be imported via the browser.

  

	 	•	 	 The Buyer will be able to send and deliver the Invoice and Purchase Order data in the format which it is easiest for them to integrate into or extract
from their [**]. 

  

	 	vi.	[**] 

  

	 	•	 	 The system will permit buyers to send a file of [**]. This file will have information about [**], such as the original [**], the [**], the [**] of the
[**] to which the [**] was issued and [**], etc.) associated with the [**]. The system will route [**] to the appropriate billers in the system, allowing those billers to [**], and/or [**] those [**] (see Biller section).

  

	 	vii.	[**] 

  

	 	•	 	 Buyers will have the ability to implement an [**] component to their invoicing module. The [**] solution will provide for the [**] as well as the [**]
on the invoice, as a way to [**]. Both the [**] and [**] are presented to the buyer through the Invoice Automation module in a manner consistent with the presentation of invoices that were submitted electronically. 

 

	 	•	 	 The [**] will [**]and [**] invoices documents received from a supplier, the [**] and [**] will be available to the buyer in the Paymode-X system. Tech
agrees to make a reasonable efforts to ensure [**] and [**] are available in the Paymode-X solution within [**] of invoice receipt at the [**] facility. Additional supporting documents will be imaged, but no [**] will be performed. Other non-invoice
related documents will be delivered to the Buyer. 

  

	 	•	 	 The [**] will provide a central point for suppliers to send documents that will be [**] and [**]. These could include a PO Box(es), E-Mail Address(es)
and Fax Number(s). 

  
 - 7 -

	 	•	 	 The [**] will provide support for documents sent by suppliers in various mediums including: [**] and [**] 

 

	 	•	 	 Tech will make reasonable efforts to process invoices that are sent via fax in a similar manner as other formats sent to the [**]. Due to inherent
problems with the [**] and [**] of fax documents, Tech will not be responsible for issues related to image quality and delivery reliability for fax invoice documents. 

 

	 	•	 	 The [**] will provide support for documents sent by suppliers in various mediums including: [**] and [**]. The system will perform basic validations of
the data that is received from the [**] solution and alert the buyer to any validation errors. Users with the appropriate privilege set will have the ability to view the invoice image, and use the [**] the invalid invoice data.

  

	 	viii.	[**] 

  

	 	•	 	 Buyers utilizing the [**] will be able to designate which users have the ability to offer an [**] for [**]. The buyer will have the ability to define
one or more [**] that can then be applied. Authorized users will have the ability to designate on an [**] basis, which [**] should be offered for [**]. The system will update the [**] status to reflect the fact that the [**] has been offered for
[**]. 

  

	 	ix.	[**] 

  

	 	•	 	 The system will provide online reporting to a user of current and historical [**] and [**] processed on the system. Users will have the ability to
print or export online reports. Users will be provided the ability to use various filters and criteria for viewing of the invoice and purchase order reports. 

 

	 	x.	[**] 

  

	 	•	 	 The system will include the ability to report [**] to the buyer in a periodic [**] file feed. The frequency and format of this feed will be able to be
specified by the buyer. 

  

	 	•	 	 The system will include the ability to provide the buyer with a feed of [**] captured through the [**]. 

 

	 	d.	[**] 

  

	 	i.	[**] 

  

	 	•	 	 The system will support the presentment of [**] to billers. [**] can be viewed by the billers in an [**] and are also made available in a [**] format.

  

	 	ii.	[**] 

  

	 	•	 	 If the buyer offers this feature to their trading partners, billers have the ability to [**] through the web portal. The biller is presented with an
[**], which they fill in based on the prompting of the system. As part of the invoice creation process, the biller also enters individual line item details. 

  
 - 8 -

	 	•	 	 If the buyer offers this feature to their trading partners, billers optionally have the ability to [**]. This “[**]” functionality will allow
for the easy [**] of an [**]. Optionally, the biller has the ability to [**] the [**], to allow for changes in the, line items included in a particular shipment, or other variations from the original [**]. 

 

	 	•	 	 Billers will also optionally have the ability to [**] to the system for processing. These invoice files can be sent to the system by way of an upload
to the [**], or an automated a file transmission. 

  

	 	•	 	 Billers who have not enrolled in the system may be passive participants in the system by way of their invoices being processed through the [**]
service; however, those billers do not have any access to the system. 

  

	 	iii.	[**] 

  

	 	•	 	 Billers will have the ability to [**] and/or [**] invoices, based on the privileges of the user performing the action. 

 

	 	•	 	 Billers will have the option of setting up one or more users who can create invoices, and another group of users who can review and submit them.

  

	 	iv.	[**] 

  

	 	•	 	 The system will provide online reporting to a user of current and historical [**] and [**] processed on the system. Users will have the ability to [**]
or [**] online reports. Users will be provided the ability to use [**] and [**] to define view of the online reports. 

  

	 	v.	[**] 

  

	 	•	 	 The system will provide biller with the ability to [**] invoices from their buyers 

 

	 	vi.	[**] 

  

	 	•	 	 Biller users with the appropriate privilege set can [**] which have been offered for their [**] and chose whether to accept or reject the [**].

  
 - 9 -3rd Amendment to the Services Agreement

 Exhibit 10.21 
 Confidential Materials omitted and filed separately with the 
 Securities and
Exchange Commission. Asterisks denote omissions. 
  

							
	3RD AMENDMENT TO THE SERVICES AGREEMENT BETWEEN BOTTOMLINE TECHNOLOGIES, INC. AND BANK OF AMERICA, N.A.	  	

				
	Supplier Name:	  	 Bottomline
 Technologies,
Inc.
	  	Agreement Number:	  	CW136262
	Supplier Address:	  	 325 Corporate Drive

Portsmouth, NH 03801
 United
States
	  	Addendum Number:	  	
	Supplier Telephone:	  	1-603-436-0700	  	Addendum Effective Date:	  	February 1, 2011

 This Amendment, made and entered into this 1st day of February, 2011 by and between BOTTOMLINE TECHNOLOGIES,
INC. (hereinafter referred to as “Tech”) and BANK OF AMERICA, N.A. (hereinafter referred to as “Bank”). 

WITNESSETH: 
 WHEREAS,
Tech, as a subcontractor of the Bank, currently provides PayMode Processing Services to Bank Customers pursuant to the Services Agreement (CW 136262) (the “Agreement”); 

WHEREAS, Bank currently has a contractual relationship with [**] pursuant to which [**] as part of the PayMode Processing Services known
as PayMode Plus; 
 WHEREAS, Tech is rebranding the PayMode Processing Services known as PayMode Plus to PayMode-X Plus;

 WHEREAS, Tech is entering into a contractual relationship with [**] pursuant to which [**] as part of PayMode-X Plus;

 WHEREAS, the parties desire to amend Schedule A of the Services Agreement to reflect the rebranding, amend Schedule D of the
Services Agreement to add Service Fees applicable to [**] as part of PayMode-X Plus, and amend Section 16.3 of the Services Agreement and acknowledge [**] as a Subcontractor of Tech; 

NOW, THEREFORE, in consideration of the premises hereof and the mutual benefits to be derived hereby, the Addendum is hereby amended by
adding the following provisions as follows: 
  

	A.	Amendment to Schedule A, Section 2 (Description of Services): 

 The second row of the table titled “Processing Services” is amended replaced with the following: 
  

					
	2	  	PayMode-X Plus	  	PayMode-X Plus, an extension of core PayMode, adds the ability for a Customer to include multiple payment types (check, card, wire, PayMode, etc.) in their PayMode
files. PayMode-X Plus joins electronically initiated payments such as card and wire with check print files to provide a fully integrated AP solution that initiates both electronic payments and paper checks.

	B.	Amendment to Appendix A to Schedule A (PayMode Services), Section C (PayMode Plus): 

The title of Section C is hereby amended to “Paymode-X Plus”. 

A new sub-section “e.” as set forth below is hereby added. 

 

	 	e.	Reports 

 Paymode-X Plus
for Check Print payments can be viewed using the same disbursement reports as used for Paymode-X payments, for those clients opting Paymode-X User Interface Reporting functionality. 

 

	C.	Amendment to Schedule D (Service Fees): 

 A new Section “11” as set forth below is hereby added to Schedule D (Service Fees). 
  

	 	11.	Additional Service Fees for PayMode-X Plus:  

  

					
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]
	[**]	  	Applies to each document that is manually pulled from the checkprint output.	  	$[**]
	[**]	  	Applies for all shipments other than those that are USPS First Class	  	$[**]
	[**]	  	Applies once per month per client for those clients using the imaging service	  	$[**]
	[**]	  	Applies to each image over [**] images per month.	  	$[**]
	[**]	  	Additional fee applied to each document handled by the same-day print and mail service.	  	$[**]

  
 - 2 -

					
	[**]	  	Delivery via United States Postal Service, Federal Express, or United Parcel Service.	  	[**]
	[**]	  		  	[**]
	[**]	  		  	$[**]
	[**]	  		  	$[**]
	[**]	  		  	$[**]
	[**]	  		  	[**]
	[**]	  		  	$[**]
	[**]	  		  	$[**]
	[**]	  		  	$[**]
	Paymode-X Plus User Interface Functionality	  	 Ability for client to use Paymode-X User Interface to:
  

      •    [**]
	  	$[**] maintenance fee per client opting for this service.
	Paymode-X Plus Paid Item Updates	  	Processing of a file of paid item data to update status of check payments in Paymode-X	  	$[**] maintenance fee per client opting for this service.
	Paymode-X Plus User Interface Functionality Migration	  	Legacy client migration to Paymode-X User Interface Functionality	  	$[**].

  

	(1)	Same Day Print Service availability is subject to a review of volumes, processing requirements and applicable deadlines and may be declined by Tech.

  

	(2)	Implementations shall be considered “standard” as per the guidelines set forth in Schedule D (Services Fees), Section 2 (Implementation Fees) of the
Services Agreement. Non-standard implementations will be quoted. 

  

	(3)	The term “image” when used for pricing purposes indicates a single side of a printed document. 

For each Customer listed on Exhibit A to this Amendment (each a “Custom Pricing Customer”), the pricing for certain services
associated with the Customer in Exhibit A will prevail over the pricing set forth in this Section, for those specific services only. 
 D.
Service Level Agreements: Tech agrees to work with the Bank to modify Services Agreement (CW 136262) sections III B, IV, V, VII and Attachment I to define reasonable and mutually agreeable service level metrics for the Paymode-X for Check Print
solution prior to the end of the first contract year. Bank and Tech agree that existing service levels defined in the Services Agreement (CW 136262) Schedule B, Sections I, II, III A and VI will apply 

 

	E.	Subcontractor Acknowledgement and Amendment to Section 16.3: 

 Bank hereby consents to Tech engaging [**] as a Subcontractor to perform at least a portion of PayMode-X [**]. 

  
 - 3 -

 The last sentence of Section 16.3 is amended to “Tech shall require all Subcontractors, as a
condition to their engagement, to agree to be bound by provisions substantially the same as those in Sections entitled “Tech Personnel,” “Insurance,” “Confidentiality,” “PayMode Data Security,”
“Audit”, and “Business Continuity,” and to comply with the terms of the BAA, as amended.” 
 Tech acknowledges
compliance with Section 16.3, as amended, with the following exceptions which are hereby approved by Bank: 
  

	 	1.	[**] has not agreed to maintain E-commerce Liability Insurance as required by Section 17.1(g). 

 

	 	2.	[**] had not agreed to include a “Client Coverage” or “Joint Payee Coverage” endorsement to their Fidelity Bond or Crime as required by
Section 17.1(h). 

  

	 	3.	The records maintained by [**] for audit pursuant to section 20.1 will be limited to billing records and the retention period shall be limited to 7 years from the time
the records are made. 

  

	 	4.	[**] had agreed to the following business continuity plan requirements (similar to requirements currently in place between [**] and Bank) in lieu of those requirements
set forth in Schedule K of the Services Agreement: 

  

	 	a.	Supplier agrees to establish, maintain and implement the Business Continuity Plan. Any modifications or updates to the Business Continuity Plan shall be delivered
annually thereafter. If Company objects in writing to any provision of such plans and controls, Supplier shall respond in writing within thirty (30) calendar days, explaining, among other matters Supplier wishes to include in its response, the
actions Supplier intends to take to cure Company’s objection. Notwithstanding the foregoing, Supplier agrees that it will discuss the Business Continuity Plan with Company on an annual basis upon Company’s written request, and Company and
Supplier agree that they will negotiate in good faith to agree on any commercially reasonable changes to the Business Continuity Plan proposed by Company and division of responsibility for any costs associated with implementation. Supplier’s
Business Continuity Plan will comply with the requirements of this Section 11. 

  

	 	b.	If Supplier becomes aware of any destruction, loss alteration or use of, or unauthorized access to, the Confidential Information and other data, Supplier shall promptly
report in writing such incident to the Company and describe in reasonable detail the circumstances surrounding such destruction, loss alteration, use, or unauthorized access. 

 

	 	c.	 The Business Continuity Plan shall provide for sufficient response to a natural disaster or interruption at Supplier’s site, such plan to be
reasonably acceptable to Company and in accordance with applicable regulatory requirements. As part of the Business Continuity Plan, Supplier shall establish processing priorities for normal and emergency conditions. At a minimum, the Business
Continuity Plan shall provide that (i) Supplier shall reasonably declare a disaster no more than [**] hours after an incident/event has interrupted Supplier’s ability to service the Company; (ii) checks shall be

  
 - 4 -

	 	
mailed no later than [**] hours after a declared disaster; (iii) invoices shall be mailed no later than [**] hours after a declared disaster; (iv) statements and other documents shall
be mailed no later than [**] hours after a declared disaster; (v) Supplier shall perform at least one annual disaster test at its separate computer/communications recover facility and report the test results to the Company; (vi) Supplier
shall use an uninterrupted power supply for short-term power outages and a stand-alone generator for power failures; and (vii) Supplier shall update production applications daily and store copies offsite. Supplier’s off-site storage for
back-up data shall be reasonably acceptable to the Company and in compliance with all applicable regulatory requirements. 

  

	F.	New Sections 14.5 and 14.6: 

 A new section 14.5 and 14.6 is added as follows to establish special limitations on liability for liability arising out of actions or omissions of [**]: 

 

	 	14.5	Limitation of Liabilities. IN NO CASE SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES, INCLUDING BUT NOT
LIMITED TO, LOSS OF ANTICIPATED PROFITS AND LOSS OF USE OR UTILIZATION OF FACILITIES RESULTING FROM THE OTHER PARTY’S PERFORMANCE OR NONPERFORMANCE OF ITS OBLIGATIONS UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. To the extent that [**] has not been negligent, in no event shall Tech be liable for any omission, error or deficiency in the Services to the extent said omission, error or deficiency arises solely from the data, documentation
or information provided by Bank or any customer hereunder. Bank agrees that it shall use reasonable efforts to notify Tech promptly after learning of any omission or defect in [**] output. 

 

	 	14.6	Liability. Notwithstanding anything to the contrary to Section 14.5 above, Tech shall be liable to Bank for all damages of any nature incurred by Bank as a
result of [**] acts or failures to act in accordance with this Amendment and the Agreement, including but not limited to a Breach or Security Incident. Notwithstanding the preceding sentence, Tech’s liability to Bank for indirect,
consequential, special, or punitive damages shall be limited to $20,000,000 per insurance year (e.g., September 1 to August 31) in the aggregate (the “Liability Cap”). For the avoidance of doubt, the Liability Cap shall not
apply to any direct damages actually incurred by Bank as a result of [**] acts or failures to act in accordance with this Addendum. This Section 14.6 shall not apply to the obligations of Tech as described in Section 13.1 or 13.5 of
the Agreement, which remain subject to Section 14.5 above. 

 G. Inconsistencies: In the event of any inconsistencies
in the terms of the Services Agreement and this Amendment, the terms of this Amendment shall control with respect to the provisions set out herein. 

  
 - 5 -

 H. All Other Provisions: Except as to the terms amended by this Amendment, all other terms and
conditions of the Services Agreement are declared by the parties to be in full force and effect, and except as otherwise provided in this Amendment, all defined terms used in this Amendment shall have the meanings set forth for such terms in the
Services Agreement. 
 IN WITNESS WHEREOF, the parties have caused this Amendment to be executed by their duly authorized representatives
this 28th day of February 2011. 
  

									
	Bank	 		 	Tech
	Bank of America, N.A.	 		 	Bottomline Technologies (de), Inc.
			
	 /s/ Dani Folsom
	 		 	 /s/ Eric
Morgan                                        
        2-28-11

	Signature	 	Date    	 		 	Signature	 	Date    
			
	 Dani Folsom
	 		 	 Eric Morgan

	(Printed Name)	 		 		 	(Printed Name)	 	
			
	 VP, Sourcing Manager
	 		 	 VP, Global Controller

	(Title)	 		 		 	(Title)	 	

  
 - 6 -

 Exhibit A 
 Custom Pricing Customers and Fees 
  

					
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]
	[**]	  		  	$[**]
	[**]	  		  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]
	[**]	  	Applies for all shipments other than those that are USPS First Class	  	$[**]
	[**]	  	Applies to each image over [**] images per month.	  	$[**]
	[**]	  	Additional fee applied to each document handled by the same-day print and mail service.	  	$[**]
	[**]	  		  	$[**]
	[**]	  		  	$[**] per bank on which the checks are drawn

  
 - 7 -

					
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]
	[**]	  	Applies to each document that is manually pulled from the checkprint output.	  	$[**]
	[**]	  	Applies for all shipments other than those that are USPS First Class	  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  		  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]

  
 - 8 -

					
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  		  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  		  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]
	
	 [**]

			
	 Service Name
	  	 Service Description
	  	 Fee

	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to the first image of every document printed	  	$[**]
	[**]	  	Applies to each image in a document except the first.	  	$[**]

  
 - 9 -

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00194-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00194-of-00352.parquet"}]]