Document:

Commercial Lease Agreement

 

Parties

 

LANDLORD

 

MKD Agencia de Comunicação e
Marketing Ltda., located at Rua dos Guaxins n ̊203, Planalto Paulista, State of São Paulo 04058-030, represenetd in
this act by its shareholder Mrs. Ena Silvia Caltello Gonçalves Barbosa, Brazilian, widowed, businesswoman, ID number [redacted],
Federal Tax Payer Number [redacted], hereinafter LANDLORD.

 

TENANT

 

ESOTV
BRASIL PROMOÇÃO PUBLICIDADE LICENCIAMENTO E COMÉRCIO LTDA., registered at Santana de Parnaiba, State
of São Paulo, at Rua Professor Edgard de Moraes, n. 534, ZIP 06502-165, enrolled with the Brazilian Federal Tax Payer Registration
Number (CNPJ) 10.563.796/0001-4, hereinafter TENANT.

 

Through this Commercial Lease Agreement, signed
in the presence of two witnesses, in the best form of Law, the parties identified above have hereby agree between them, the non-residential
rental of the real estate located at Alameda Uapixana, n ̊ 278, Planalto Paulista, Sao Paulo - SP 04085-030, owned by the LANDLORD,
observing the following clauses and conditions described herein.

 

Article 1 Duration of the Agreement

 

1. The duration of this agreement is of 36
(thirty six) months, beginning on Dec. 1st 2012 and ending on Dec. 1st 2015, date on which the lease is fully and righteously terminated.

 

Article 2 Lease Value, Costs, and Taxes

 

2.1 As a monthly lease, the TENANT is obliged
to pay to pay the amount of of R$19,488.11 (nineteen thousand, four hundred and eighty eight Reais and eleven cents), amount which
will be paid by deposit to the LANDLORDs bank account, Banco Itau n ̊[redacted], Branch [redacted], on the 17th day of each
month, the TENANT being obliged to pay by the first business day after the due date.

 

2.2 The lease value will be readjusted yearly,
in accordance to the accrued variation of the IGPM index presented by the Fundação Getulio Vargas, or by any other
that shall substitute it.

 

2.3 In the event there are any changes in the
legislation during the term of this agreement, as to the periodicity of the readjustments, the parties agree that rent will be
readjusted within the shortest time period legally allowed.

 

2.4 FINE: The TENANT, when not paying rent
by the scheduled date, in accordance with Article 3, will be obliged to pay a fine of 10% (ten percent) over the lease value stipulated
in this agreement, as well as 1% (one percent) interest per month, plus monetary correction.

 

2.5 WAIVER: The TENANT will have a waiver grace
period to pay rent until the second business day after the deadline, and if this date is not a business day, then will be obliged
to pay on the first business day after that date, unless payment is made with a check.

 

Article 3- Use of The Property

 

3.1 The present Lease is destined restrictively
to the use of the property for production for the film industry and television.

 

3.2 The conditions of the Property/Estate/Building:
The property being object of this agreement will be delivered in the conditions described in the inspection sheet, in other words,
with all electrical and water infrastructure in perfect condition, with all walls and rooms painted, and all doors and gates functioning
corectly, the TENANT being

    	 

    	 

    

obliged to maintain such conditions. It is
also agreed that the property will be returned in the same conditions foreseen in the inspection sheet, besides, on the act of
return of the keys, al taxes and bills paid, and if not it is the LANDLORD’s call to receive it back or not. In the event
the LANDLORD does not receive back the property, the TENANT shall continue to pay rent as they expire.

 

3.3 TERMINATION: If the property is used in
a different manner of use than commercial/industrial, the LANDLORD shall have the option to fully terminate this agreement, with
no obligation to idemnify or any other liability.

 

3.4 IMPROVEMENTS AND CONSTRUCTIONS: Any improvement
or construction to be made on the property object of this agreement, should immediately be submitted to the express authorization
of the LANDLORD. Once the improvement is made, LANDLORD shall have the right to accept it or not, where in the event the LANDLORD
does not accept it, the TENANT must return the property to the same condition in which it was delivered. The improvements, modifications,
or repairs will be part of the property, having no rights of idemnification or retention over them.

 

3.5 RETURN OF THE PROPERTY AFTER TERMINATION
OF THE AGREEMENT: The TENANT shall return the property in the same condition in which it was received, which are, painted with
latex paint in the color described in the inspection sheet, with all electrical and water infrastructure and acessories in perfect
conditions, except the deterioration resulting from common and normal use of the building. The first and final inspection sheets
will be part of this agreement and will be signed by two witnesses, the parties, the guarantors, and one civil consruction engineer.

 

3.6 THE EXPENSES FOR THE BEGINING, EXECUTION,
AND FINALIZING THE ACTIVITIES: The TENANT is responsible to obtain all pre-requisites to allow the effectiveness of the comercial/industrial
activities, such as permits, license, and authorizations by public authorities, as well as the payment of all fees and taxes resulting
from the implementation and execution of its activities. In summary, all costs for the elaboration and execution of this agreement.

 

Article 4- Extension of the Agreement

 

4.1 The present agreement may be renewed in
accordance to the terms determined on the article 51 of Law number 8.245-91 (Rent Law), with the exceptions listed on article 52
of the same.

 

Article 5 - Right to Enter and Random Inspections

 

5.1 The TENANT will allow the LANDLORD to make
inspections, on the days and times to be scheduled, where Landlor d will check all infrastructure, acessories, and safety equipment.

 

Article 6 - The Information Exchange Between
Parties

 

6.1 The parties that sign this agreement shall
only communicate betwen them in written form, through any way allowed by Law. In the absence of any of the parties, they herein
compromise to nominate attorney with powers for such acts.

 

Article 7 - Fire Insurance and other Provisions

 

7.1. TENANT shall hire a reputable insurance
company to contract for insurance against fire and other damage. Such contract shall name the LANDLORD, stating that it will be
based on the market value of the property. The insurance contract will be valid as long as there LEASE, including the renovation,
having as beneficiary the LANDLORD, in relation to the property and its accessories, and even TENANT regarding their property.

 

7.2. TENANT shall hire the insurance company
within 10 (ten) days from the signing of this contract. If the TENANT does not, this contract shall be legally terminated.

 

    	 

    	 

    

7.3. Any accident that may subsequently occur
in the property by negligence or willful misconduct of LESSEE, to compel payment plus all expenses for damage to property, and
shall deliver him in the state which found, and especially learned in self survey, well as fine provided for in the FIFTH PARAGRAPH
SECTION 3.

 

Article 8 - The Penalty for Breach

 

8.1. The parties stipulate the payment of a
fine of 03 (three) monthly rental amounts prevailing at the time of occurrence of the event, to be applied to that that may infringe
any of the clauses contained in this contract except upon the occurrence of the events set forth in ARTICLE 9.

 

8.2. Should the LESSEE to return the property
before the end of the contract, the same shall pay a penalty value of 03 (three) times the minimum wage, effective as of the date
of delivery of the keys.

 

Article 9 - On Contract Termination

 

9.1. The termination of this contract shall
occur, regardless of any prior notice or compensation by the TENANT, when:

 

a) If there is any accident, fire, or other
event that makes it impossible to continue possession and use of the property, regardless of intent or fault of TENANT;

b) In the event of expropriation of the property
rented;

c) In the situations listed herein.

 

Article 10 - Final Provisions

 

This contract is effective between the parties
after the signing of the same, and they elect the city of São Paulo, where the property is located, to resolve any controversies
arising from the implementation and enforcement of the same.

 

The heirs, successors or assigns of the Contracting
Parties shall honor the full content of this contract.

 

And, being fair and agreed, the parties sign
this COMMERCIAL LEASE AGREEMENT, along with two (2) witnesses.

 

São Paulo, December 1, 2012.

 

Landlord:

 

 

[illegible signature]

______________________________

MKD AGÊNCIA DE COMUNICAÇÃO
E MARKETING S/C LTDA

 

Tenant:

 

[illegible signature]

______________________________

ESOTV BRASIL PROMOÇÃO PUBLICIDADE
LICENCIAMENTO E COMÉRCIO LTDACONTRACT TO PROVIDE CONTENT SERVICES
MADE BETWEEN TNL PCS S.A.; 14 BRASIL TELECOM CELULAR S.A., AND PROVIDER ESOTV BRASIL PROMOÇÃO PUBLICIDADE LICENCIAMENTO
E COMÉRCIO LTDA.

By this instrument and in the best form of law, on one
side,

ESOTV BRASIL PROMOÇÃO PUBLICIDADE LICENCIAMENTO
E COMÉRCIO LTDA., a company with registered offices at Rua Professor Edgard de Moraes, no 534 – Santana de
Parnaiba – SP – CEP 06502-165, with taxpayer’s number 10.563.796/0001-44, represented herein by its legal representative,
hereinafter named CLIENT or PROVIDER.

and, on the other side,

TNL PCS S.A., with offices at Rua Jangadeiros,
48, Ipanema, Rio de Janeiro/RJ, with taxpayer’s number 04.164.616/0001-59 and City Registration number 02.920.034, represented
herein by its legal representative, hereinafter named Oi or CARRIER; and

14 BRASIL TELECOM CELULAR S.A., a company with
its main offices in the city of Brasilia, Distrito Federal, at SIA/Sul, Area de Servicos Publicos, Conjunto D, Bloco B, Setor Industrial,
with taxpayer’s number 05.423.963/0001-11, represented herein as provided for in its bylaws, hereinafter named BRT
or CARRIER.

Oi and BRT, jointly named “CARRIERS”
and, when in conjunction with the PROVIDER, named PARTIES;

WHEREAS Oi and BRT MOVEL are companies
that hold a license to explore Personal Mobile Service-PMS (Serviço Pessoal Movel-SMP), in a private setting;

WHEREAS PROVIDER is holder of voice content related
to a voice portal;

WHEREAS it is of interest of the PARTIES to make available
an interactive channel to allow access to the voice content aforementioned in the preceding item.

The Parties decide to execute, in mutual agreement,
this Contract to Provide Content Services, according to the following clauses and conditions:

CLAUSE ONE – DEFINITIONS

1.1 For purposes of this contract, the following
definitions apply:

	(a)		VOICE PORTAL: A channel for communication, relationships, and interactivity
accessible by calling a certain access code made available by the CARRIERS.

	(b)		VOICE CONTENT: Audio recordings related to the voice portal produced by the
PROVIDER and licensed by the latter to the CARRIERS to be available in the VOICE PORTAL.

 

    	 

    	 

    

 

	(c)		USERS: Clients of PMS and/or STFC providers who opt to access the VOICE
CONTENT, available in the VOICE PORTAL, by calling the access code made available by the CARRIERS.

	(d)		TRAFFIC VC-1 / VC-2 / VC-3 ON NET: All traffic originated in the Personal Mobile
Service of Carrier Oi and intended for Personal Mobile Service of Carrier Oi, and, in addition, all traffic originated from Personal
Mobile Service of Carrier BRT and intended for the Personal Mobile Service of Carrier BRT.

	(e)		TRAFFIC VC-1 OFF NET: All local traffic originated in the Commuted Conventional
Telephony Service (STFC) or the Personal Mobile Service (PMS) excluding carriers from the Oi and BRT Personal Mobile Service intended
for the mobile accesses of the carriers’ voice portal.

	(f)		TRAFFIC VC-2/VC-3 OFF NET: All long distance traffic originated in the Commuted
Conventional Telephony Service (STFC) or the Personal Mobile Service (PMS) excluding carriers of Personal Mobile Service Oi and
BRT intended for the mobile access to the carriers’ voice portal.

 

CLAUSE TWO – PURPOSE

2.1. The Contract herein has the purpose of providing
services, with exclusivity in the supply of specific VOICE CONTENT by the PROVIDER to the CARRIERS, under
the conditions and by the means of transmission specified in ADDENDUM I, so that the CARRIERS can distribute, transmit,
and commercialize the respective VOICE CONTENT to USERS, via the VOICE PORTAL, by calling an access code.

2.1.1. PROVIDER as the holder of VOICE
CONTENT hereby authorizes CARRIERS to present aforementioned VOICE CONTENT, in the VOICE PORTAL, allowing
the access of any USER.

2.1.2.It is agreed and accepted by Parties that
the access code aforementioned belong to the CARRIERS, the PROVIDER not having any right of use to such any access
code, after the term of the contract herein has elapsed.

2.2.Calls considered invalid shall be excluded
in accordance with the rules of the regulating agency, which shall be presented to the PROVIDER and justified.

2.3.The access to the VOICE PORTAL by
clients of PMS providers that are in roaming (that is, using their device outside their service area) or outside the area where
personal mobile services (PMS) services are provided by the CARRIERS, are subject to the terms of roaming agreements to
be executed between providers of GSM (Global System Mobile). Thus, it is herein noted that client may not gain access to
the VOICE PORTAL. CARRIERS shall inform clients of such limitations under such conditions.

    	 

    	 

    

2.3.1. The eventual impossibility
of access to the VOICE PORTAL by clients mentioned in the Clause above, shall under no circumstance be considered a breach
of contract on the part of the CARRIERS, which shall not be responsible for any occurance of such a fact, nor shall they
be subject to penalties resulting hereof.

2.4.For all due legal purposes the Addenda indicated
below are an integral part of the present Contract, which, when dully initialed by the Parties, are made an integral and inseparable
part thereof, as though they had been transcribed hereto:

	(i)		Addendum I – Voice Portal Content Service; and

	(ii)		Addendum II – Service Level Agreement (SLA).

2.4.1. PROVIDER hereby acknowledges and
agrees with the participation of the INTEGRATOR in fulfilling the purpose hereof, according to the Clauses and provisions
set forth in Addenda I and II, being such provisions to be reflected in the Contract with the INTEGRATOR.

CLAUSE THREE – TERM

3.1. The term of this instrument is 36 (thirty six)
months from the date of its execution, however, it may be extended for equal periods of time by the execution of a corresponding
Addendum, to be executed by the legal representatives of the Parties, 30 (thirty) days prior to the expiration of its term.

CLAUSE FOUR – OBLIGATIONS AND RESPONSIBILITIES
OF THE PARTIES

4.1.Obligations of PROVIDER:

4.1.1.Provide CARRIERS with the VOICE
CONTENT under the conditions set forth in ADDENDUM I, respecting topics, content, format, and timeframe.

4.1.2.Inform the public the access code to the
VOICE PORTAL, making known the cost of the call, type of call and possibility of free choice of the Carrier Selection Code
(CSC) by the USER.

4.1.3.Employ only professionals fully qualified
for the execution of the activities that are part of its responsibility under the terms herein.

4.1.3.Be responsible for the accuracy, validity,
and verification of the VOICE CONTENT that it produces or that is produced by other parties, including, but not limited
to copyright, rights to image or industrial property.

4.1.6.Notify CARRIERS, in advance, as
to any preventive or planned changes in the manner of transmission and/or the time schedule of any updating of information.

4.1.7.Commit to give exclusivity to the CARRIERS
as to the VOICE CONTENT object hereof, for the term of the Contract.

4.1.8.Employ all means necessary to insure that
no sale or transmission of VOICE CONTENT specified in the VOICE PORTAL occurs by other telecom service providers, respecting
the compromise of exclusivity with the CARRIERS.

    	 

    	 

    

4.1.9.Notify CARRIERS, in advance, as
to any preventive or planned changes in the manner of transmissions and /or the time schedule of any updating of information.

4.1.10. It is precluded the right to assign
any credit resulting hereof, as well as any clearing, assigning, or endorsing of each and every instrument of credit issued which
may contain necessarily the Clause “not to the order of”, which exclude their aspect of circulation, the CARRIERS
being exempt from each and every payment or obligation to other parties, for any instrument placed in collection, clearing, collateral
or other modality of circulation or guarantee, including those related to the rights emerging hereof, and in no instance shall
the CARRIERS accept such instruments, which shall be promptly returned to the individual or company that have presented
them. Under no circumstance, the CARRIERS shall be responsible for bank expenses/fees or any others not expressly provided
herein. Without prejudice to other penalties set forth herein, the breach of this Clause shall result in the application of a compensatory
penalty equal to 100% (one hundred percent) of the value of instrument cleared or endorsed.

4.1.11Be responsible for obtaining and paying
the authorizations related to Ecad (Copyright Monitoring Agency) and/or any similar agencies, and present the CARRIERS at
the end of the term the respective receipts for payments.

4.1.12.Inform USERS that the information
transmitted shall have their purpose limited to private and non-commercial use by the USERS.

4.1.13.Inform client of PMS providers the possibility
of restricted access to the VOICE PORTAL when in roaming (that is, using their device outside their service area) or outside
the area where the personal mobile services (PMS) services are provided by the CARRIERS.

4.1.14.Be responsible for the accuracy, validity,
and verification of the information and content supplied by other parties, being agreed and accepted between the parties hereto
that any event of disagreement or dispute resulting from this information or content shall be of sole and exclusive responsibility
of the PROVIDER.

4.1.15.Make its best efforts to advertise the
VOICE PORTAL.

4.2Obligations of CARRIERS:

4.2.1.Make available to PROVIDER the
system capacity necessary to allow access to the VOICE PORTAL by USERS.

4.2.2.Inform PROVIDER, with a minimum
advance time of 7 (seven) days, any scheduled interruption, technological updating or change that may affect the VOICE PORTAL.

4.2.3.Make the payments due as provided for
in Clause Five herein.

4.2.4Appoint the platform INTEGRATOR
responsible for answering the calls and for complying with the conditions set forth in the addenda: ADDENDUM I – VOICE PORTAL
CONTENT SERVICE and ADDENDUM II – SERVICE LEVEL AGREEMENTS (SLA).

    	 

    	 

    

CLAUSE FIVE – PRICE AND
PAYMENT CONDITIONS 

5.1.CARRIERS guarantee
the payment of the total amounts of traffic per minute to PROVIDERS for the services herein contracted for, as per schedule
below:

 

	Minutes per Month	Total Amounts per Minute
	VC-1 / VC-2 / VC-3	VC-1	
        VC-2 / VC-3

        Off Net

	Up to 1 million minutes per month	R$ 0.115	R$ 0.22	R$ 0.30
	From 1 million to 2 million minutes per month	R$ 0.115	R$ 0.25	R$ 0.33
	Above 2 million minutes per month	R$ 0.115	R$ 0.25	R$ 0.35

 

5.1.1For the purposes of provision
in item 5.1. above, only billable calls shall be taken into account considering the minimum time of 4 (four) seconds for any valid
calls.

5.1.2The amount of R$ 0.03 shall
be deducted from the INTEGRATOR’s remuneration as provided for in item 5.1 for the traffic intended for the CARRIERS.

5.1.3For the purposes of provision
in item 5.1. above, exclusively for traffic VC-1 / VC-2 / VC-3 ON NET intended for CARRIERS’ Access Codes, only calls
collected by CARRIERS shall taken into account.

5.2 Oi and BRT
shall remit to PROVIDER a detailed report by type of call by USERS, containing the amounts collected and the total
amount due to PROVIDER, up to the 20th business day subsequent the services provided, such information being
strictly confidential.

5.3The amount due shall be paid
based on the report to be remitted by Oi and by BRT to PROVIDER.

5.3.1.In the event that the
values presented in the consolidated report of each CARRIER are inconsistent, either higher or lower, from those amounts
presented in the INTEGRATOR’s report from the Platform, the issuing of tax receipts (notas fiscais) shall be made
based on the values contained on each CARRIER’s (Oi and BRT) report.

5.3.2In the event the difference
found in the reports issued by the Parties is higher than 10% (ten per cent), the Parties shall conciliate the results of their
review and define the solution for the dispute and the actions for reduction or elimination of the causes for dispute.

5.3.4.The eventual differences
that may exist shall be compensated in the subsequent month’s report by the causing Party.

    	 

    	 

    

5.4. Payments shall be made up to 15 (fifteen) days
from the date the tax receipts/invoices are received by Oi and BRT`s DRC (Documents Receiving Center) together with
the billing documents, in two copies, delivered up to the 18th day
of each month. Payments shall be subject to the satisfaction of the main and accessory obligations resulting and/or stemming hereof.

5.5If the due date of any Tax Receipt/Invoice does
not fall on a business day, it shall automatically be extended to the following business day.

5.6In the event the respective Tax Receipts/Invoices
are not presented to Oi or BRT with the advance time set forth in item 5.4 above, the due date shall be extended by the number
of days that correspond to the days of delay, without any onus to the CARRIERS.

5.7If a delay in the payments due by the CARRIERS
occurs, the amounts due shall be adjusted based on the variation of the CDI (Interbank Deposit Certificate), calculated pro
rata die from the date due to the date the actual payment is made, as late fees and compensation for eventual financial charges
incurred by the other party.

5.8Each Party shall be responsible for paying taxes
and contributions that apply to their respective operations, and under which obligation it is under pursuant to Brazilian tax laws.

5.9.If, during the term of the Contract, new taxes,
fees, contributions, or assessments, or social or labor charges are created, extinguishing those now applicable or modifying their
calculation basis or rates, or if the tax authorities give a new interpretation as to their applicability and, provided they have
a direct effect on the prices contracted for hereby, such prices shall be revised, higher or lower, so that they reflect such changes,
compensating any differences resulting from such modifications.

CLAUSE SIX – TERMINATION AND RESCISSION

6.1.This Contract may be terminated at any time
by any of the Parties without the right to any compensation or indemnity, by written notice, from one party to the other, with
a minimum advance time of 30 (thirty) days, from the date one wishes to terminate the agreement.

6.2.This Contract may be rescinded in its full rights,
at any time and irrespective of Notification or Court Order, by any of the parties, in the following instances:

(a)The failure to comply or the breach of any of
the Clauses, conditions and/or Addenda hereto, or yet, of any legal provision to which the Parties are subject to, except in the
cases of acts of God or force majeure, notwithstanding the observance of provision in Clause 6.3 above;

(b)Bankruptcy, reorganization, dissolution or judicial
or extrajudicial liquidation of any of the parties, requested or legally approved, or, any changes within the company that hinders
its ability to faithfully execute the obligations assumed hereby;

(c)If the CARRIERS lose their License, granted
by the competent agency to provide Personal Mobile Services, as provided for in the regulations in force;

(d)If the CARRIERS suspend their operations
for period higher than 30 (thirty) days;

(e)Delay or interruption in the execution of the
activities provided for herein by the CARRIERS, due to exclusive fault of PROVIDER, without any justification accepted
by the CARRIERS;

    	 

    	 

    

(f)Technical inability, negligence, improper handling
or lack of prudence on the part of the PROVIDER, as well as bad faith by any of the parties hereto;

(g)Actions on the part of the PROVIDER, provided
they are related to the object hereof that result in a business discredit of the CARRIERS;

(h)Other eventualities provided for herein.

6.3.The breach of any of the clauses or conditions
set forth herein, may result in its immediate termination, by a simple written notice from the party not-at-fault to the breaching
party, which shall have the time of 10 (ten) days, after notification is received, to cure the default. After the time limit has
elapsed and the default has not been resolved, the contract shall be considered terminated in its full rights, with the breaching
party being liable for losses and damages resulting from such a breach, as may be determined by legal process, damages being limited
to the value of this Contract, calculated as provided for in clause 6.3.1 above. After the problem has been resolved, the parties
may not have any interest in resuming the present contract, in light of the gravity of the breach committed, allowing them to terminate
this instrument, without onus.

6.4.Nonetheless, CARRIERS shall have the
right to terminate immediately the present contract if the PROVIDER fails to supply VOICE CONTENT as described in
ADDENDUM I, during a period of 3 (three) consecutive days, without prejudice to the application of penalties and other charges
that may be due by the PROVIDER.

6.5.In the event of termination, the terms hereby
agreed to shall no longer produce any legal effects, except as to civil liability, and intellectual property, as well as the obligations
of secrecy and confidentiality assumed among the parties.

CLAUSE SEVEN – SECRECY AND CONFIDENTIALITY

7.1.The Parties shall maintain the most absolute
secrecy as to any of their data, information, material, systems, techniques, strategies, operating methods, details, innovations,
business secrets, trademarks, creations, technical and commercial specifications, among others, hereinafter named “CONFIDENTIAL
INFORMATION”, to which any of the Parties or any of its officers, professionals and/or agents have access to, knowledge
of or to which it has been trusted for reason of the signing and execution this Contract, and the parties shall additionally not
disclose, reproduce, utilize or give knowledge, under any circumstances, to third parties, as well as not allow none of its officers,
professionals and/or agents to make undue use of such “CONFIDENTIAL INFORMATION”.

7.2.The obligations of secrecy and confidentiality
provided for in the Clause above obligates the parties during the term of the contract and shall continue to be in force in the
event of its termination, irrespective of the reason for it to occur and of its breach by the Parties, without express consent
and in writing from the other Party, shall allow the immediate termination of this Contract with the applicable penalties and without
prejudice as to the liability for proven losses and damages caused the harmed Party and/or others, and criminal responsibility
to which its managers shall answer to for reason of such a breach of secrecy.

    	 

    	 

    

7.3.The parties shall obtain prior and express consent
from the other party for the eventual disclosure of any reports, illustrations, interviews, or details related to the object hereof,
as well as promptly notify in writing the Party revealed, before any disclosure due to the law or a court order. Or still, in the
event that it has occurred an authorized disclosure of such confidential information.

CLAUSE EIGHT – BRAND NAMES AND DISCLOSURES

8.1.PROVIDER is hereby explicitly precluded
from using the terms herein, whether it be by disclosure or made public, without prior and express consent from the CARRIERS,
with the breach of this clause allowing termination, in its full rights, in addition to PROVIDER being liable for any direct
losses and damages eventually occurred and duly proven.

8.2.In the event that PROVIDER comes to produce
any advertising material related to the VOICE PORTAL, it shall always submit to prior and written approval by the CARRIERS,
even in instances where they do not contain more than a simple mention/indication of the service.

CLAUSE NINE – RIGHTS TO CONTENTS

9.1.The Parties declare, for all legal purposes,
to be legitimate holders of the names and/or brands – including commercial names – used for purposes of complying with
the present instrument, any use without prior and express consent from the other Party not being allowed.

9.2.In the event of any demand, in court or out
of court, from other parties having as object the undue use of names and/or brands – including commercial names - used for
purposes of the present instrument, the Party that states to be its legitimate holder, obligates itself to maintain the other Party
free and clear from each and every responsibility or obligation, including as to the payment of damages or compensation for any
reason, assuming all costs and expenses thereof, directly or indirectly.

9.3.Each Party shall be liable for any breach that
it permits as to the right to materials, equipment, software, or execution process, protected by brands and patents, being directly
liable for any damages, fees or commissions that are due, as well as for any claims resulting from its undue use.

9.4.Any studies, projects, reports and other documents
produced by the CARRIERS and in any way related to the object hereto, shall belong to the CARRIERS, which may use
them, without any restriction or additional cost, including in similar ventures of the CARRIERS themselves, their subsidiaries
and affiliated companies.

9.5.PROVIDER
is exclusively responsible for the accuracy, validity and verification of the VOICE CONTENT it or other parties may
produce, including, but not limited to copyright, rights images and industrial property, being agreed and arranged between the
parties that any eventual disputes or claims resulting from the aforementioned VOICE CONTENT shall be of sole and exclusive
responsibility of the PROVIDER, being the PROVIDER responsible to reimburse CARRIERS for any amount that
the latter may be compelled to pay, in or out of court, as a result of the aforementioned claims/complaints, the amount of damages
being limited to the total amount of the present Contract.

    	 

    	 

    

CLAUSE TEN - GENERAL PROVISIONS

10.1.The eventual inclusion of other Clauses, exclusions
or amendments to those already existing, shall be set forth in an ADDENDUM duly signed by the parties, which shall be an integral
and inseparable part hereto.

10.2. None of the conditions herein shall be interpreted
as a means to constitute a company, joint venture, partnership or business representation between the Parties or, additionally,
labor relation between the employees, agents, temporary workers and/or subcontractors of the PROVIDER and the CARRIERS,
being each one solely, integrally and exclusively responsible for their acts and obligations.

10.3.The Parties shall make use of skilled professionals
within the scope of their respective activities, having exclusive responsibility for complying with the laws, in special but not
limited to social security, social and labor laws, as to their employees, agents, temporary workers, and third parties.

10.4.The Party that disregards the provisions above
shall be solely responsible for each and every labor dispute and/or social security claim proposed against the Party not-at-fault,
as well as for their results, reimbursing the Party not-at-fault for any amount that it may be compelled to pay, in or out of court.
Due to its object and nature, the present Contract does not generate to the CARRIERS, any relation to professionals and
agents of the PROVIDER, any relation of a social, labor and/or social security nature, the PROVIDER being exclusively
responsible for each and every labor dispute and/or compensation that it may be eventually proposed, as well as for the results
thereof, reimbursing the CARRIERS for any amount that they may be compelled to pay in or out of court. It is hereby established
that one Party shall have no obligation for debt and/or obligations assumed by another Party, the latter or others not being allowed
to use the present contract or any other action to claim compensation or reimbursement.

10.5.Any omission or tolerance by the parties in
demanding the faithful fulfillment of the terms and conditions herein and of its addenda or in the exercise of prerogatives resulting
hereof, shall not constitute a novation or waiver of rights, and shall not affect the right to demand them at any time.

10.6.The Parties declare that they have read and
understood the present Contract and its Addenda and agree to be bound by their terms and conditions. The Parties additionally declare
that the present instrument constitutes the totality of the understanding among them as to its purpose, incorporating all of the
previous and current communications between the Parties. The present Contract shall not be amended, except by an addendum in writing
signed by the Parties.

10.7.The parties agree to amend the present contract
in order to comply with any new regulation issued by ANATEL, the telecommunications agency of Brazil, or any other legislation
as it relates to the service hereby contracted for, whether in public and private law, to which compliance CARRIERS are
subject to, and in the event that new legislation be issued that prohibits CARRIERS from providing the services hereby contracted
for by the USERS.

10.8.During the term of this contract, the parties
are liable for any direct or emerging damages that they may cause to other parties due to any action or omission resulting from
the execution of the purpose of the present instrument, as well as for its disclosure, including but not limited to those resulting
from any violation of rules that regulate telecommunications services, as well as the rights of USERS of the VOICE PORTAL
and any other parties.

    	 

    	 

    

10.9.In the event of a claim, demand or other procedure,
in or out of court, of any nature, related to the present contract, filed by another party or by professionals and/or agents of
the PROVIDER, against the CARRIERS, their shareholders, employees, temporary workers, or assigns, the PROVIDER hereby
shall pay all expenses related to the claim, including costs and attorneys fees, in addition to an award granted, so understood
those relative to losses and damages, indemnity, attorneys fees, without prejudice to the obligation of the PROVIDER to
compensate CARRIERS, their shareholders, employees, temporary workers or assigns for all expenses, of any nature, that they
may eventually incur due to such a claim.

10.10.Any notification or requests, mandatory or
allowed under the terms hereof shall be directed to the addressees named below and shall be answered in writing within 10 days
from the date they are received.

If directed to Oi:

	Name:	Luiz Henrique Coni de Castro Lima
	Address:	Rua Humberto de Campos, 425, 6o andar.
	Telephone:	(21) 3131 - 1116
	Fax:	(21) 3131 - 1116
	E-mail:	Luis.coni@oi.net.br

 

If directed to BRT:

	Name:	Luiz Henrique Coni de Castro Lima
	Address:	Rua Humberto de Campos, 425, 6o andar.
	Telephone:	(21) 3131 - 1116
	Fax:	(21) 3131 - 1116
	E-mail:	luis.coni@oi.net.br

 

If directed to PROVIDER:

	Name:	Arpad Csaba Buranyi
	Address:	Rua Professor Edgard de Moraes, 534
	Telephone:	xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
	Fax:	xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
	E-mail:	xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

10.12.In the event that any Clause, term or provision
herein is declared null or not applicable, such nullity or unenforceability shall not affect any other clauses, terms or provisions
herein, which shall remain in full force and effect.

    	 

    	 

    

10.13.In all issues related to the contract, the
parties shall act as independent contractors. None of the parties may declare that it has any authority to assume or create any
obligation, expressly or implicitly, on behalf of the other party, nor to represent the other party as an agent, employee, representative
or in any other function. It is hereby established that the parties have no responsibility for debt or obligations contracted for
by the other party, the latter or third parties not being allowed to use this contract or any other reason to claim indemnity or
compensation.

10.14.It is expressly and irrevocably established
that any tolerance as to any delays or non-fulfillment of obligations by the other party, as well as the non-exercise by the parties
of any rights guaranteed hereby or by law in general shall not imply novation of a contract or waiver of any of its rights, which
the parties may exercise at any time.

10.15.The clauses hereunder that by their nature
have a permanent character, especially, but not limited to those relative to civil liability, labor, tax and social security, as
well as rights to intellectual property and confidentiality, among others, shall remain in effect irrespective of the termination
of the present contract.

CLAUSE ELEVEN -JURISDICTION

11.1.The parties elect the central forum of the
capital of the city of Rio de Janeiro, as competent to resolve all disputes resulting hereof.

In witness of thereof the parties signed the present
contract, in two copies of the same content, in the presence of two witnesses that also signed below.

Rio de Janeiro, the 1st of October
and 2010.

 

ESOTV BRASIL PROMOÇÃO PUBLICIDADE LICENCIAMENTO
E COMÉRCIO LTDA.

 

Signed

Arpad Csaba Buranyl

TNL PCS S.A.

SignedSigned

Luis Henrique Coni de Castro Lima

Director of New Business

14 BRASIL TELECOM CELULAR SA

SignedSigned

Luis Henrique Coni de Castro Lima

    	 

    	 

    

Director of New Business

 

Witnesses:

Name: Carlos Eduardo de Barros CoutoName

Taxpayer’s numberTaxpayer’s number

Management of Interactivity

 

    	 

    	 

    

 

ADDENDUM I – VOICE PORTAL
CONTENT SERVICE

This ADDENDUM is an integral part of the Contract
to PROVIDE CONTENT SERVICES signed between TNL PCS S.A.; 14 BRASIL TELECOM CELULAR S.A. and REDE UNIÃO RÁDIO E TELEVISÃO;
hereinafter named “Contract”.

 

I – Purpose: 

The provision of services, with exclusivity, to supply
specific content by the PROVIDER to the CARRIERS, so that these can distribute, transmit and commercialize the respective
content to users of voice content services, by way of its voice portal.

II - Definitions:

VOICE PORTAL: Channel for communication, relationships,
and interactivity, accessible by means of a call to a determined access code made available by the CARRIERS.

VOICE PORTAL: audio recordings related to voice
portal produced by the PROVIDER and licensed by the latter to the CARRIERS to be available in the VOICE PORTAL.

USERS: clients of providers of PMS and/or STFC
that opt for having access the VOICE CONTENT, made available in the VOICE PORTAL, by making a call to the access
code made available by the CARRIERS.

CARRIERS` SYSTEMS: a set of BRT and Oi
systems that allow the transmission and integration of the VOICE PORTAL service.

INTEGRATOR: company that will manage the CARRIERS`
SYSTEMS with the purpose of (i) allowing USERS to browse the VOICE CONTENT and the VOICE PORTAL, as well
as (ii) giving support to USERS in the utilization of the VOICE PORTAL.

III - Specific obligations of the PARTIES:

Obligations of PROVIDER:

3.1Provide the CARRIERS with VOICE CONTENT
to be made available in the VOICE PORTAL.

Obligations of the INTEGRATOR:

3.2It is not a purpose of the present Addendum collect
calls (ACB) intended for the access code of the voice portal service, the INTEGRATOR having the obligation to block these
calls, which are not billable.

    	 

    	 

    

3.3 The INTEGRATOR shall furnish a monthly
report or for a different time period, as may be requested by the CARRIERS for the purpose of verification, follow-up and
settling of accountants related to traffic and performance of the VOICE PORTAL by fulfilling the information listed below,
up to the fifth day of the subsequent month.

3.3.1Sample table:

	Type of Call	Branch	Area Code	
        Traffic

        (excluding no-charge rules)

	 	
        Simple Tabulation

        (00:00h to
	
        Multi Tabulation

        (06:01h to 11:59h)

	Type of Call	Calls	Minutes	Chamadas	Minutes
	
         

         

        Other Mobile Carriers
	
        AC

        RO

        MT

        MS

        TO

        GO

        DF

        PR

         

        SC

        RS
	
        68

        69

        65, 66

        67

        63

        62, 64

        61

        41,42,43,44,45

        46

        47,48,49

        51,53,54,55
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	 	Total not tabulated	10	10	10	10

 

	
         

         

        Conventional Carriers (Local)
	
        AC

        RO

        MT

        MS

        TO

        GO

        DF

        PR

         

        SC

        RS
	
        68

        69

        65, 66

        67

        63

        62, 64

        61

        41,42,43,44,45

        46

        47,48,49

        51,53,54,55
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	 	Total 	10	10	10	10

 

    	 

    	 

    

 

	
         

         

        Mobile Carriers (LDN)
	
        AC

        RO

        MT

        MS

        TO

        GO

         
	
        68

        69

        65, 66

        67

        63

        62, 64

         
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	 	Total 	10	10	10	10

 

 

	Type of Call	Branch	Area Code	
        Traffic

        (excluding no-charge rules)

	 	
        Simple Tabulation

        (00:00h to
	
        Multi Tabulation

        (06:01h to 11:59h)

	Type of Call	Calls	Minutes	Chamadas	Minutes
	
         

         

         
	
        DF

        PR

         

        SC

        RS
	
        61

        41,42,43,44,45

        46

        47,48,49

        51,53,54,55
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	 	Total not tabulated	10	10	10	10

 

 

	
         

         

        Conventional Carriers (LDN)
	
        AC

        RO

        MT

        MS

        TO

        GO

        DF

        PR

         

        SC

        RS
	
        68

        69

        65, 66

        67

        63

        62, 64

        61

        41,42,43,44,45

        46

        47,48,49

        51,53,54,55
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	 	Total 	10	10	10	10

 

 

    	 

    	 

    

 

	
         

         

        Mobile Intranet Prepaid and Postpaid
	
        AC

        RO

        MT

        MS

        TO

        GO

        DF

        PR

         

        SC

        RS
	
        68

        69

        65, 66

        67

        63

        62, 64

        61

        41,42,43,44,45

        46

        47,48,49

        51,53,54,55
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	1	1	1	1
	 	Total 	10	10	10	10

 

 

	
         

         

         

         

        Total by Branch
	
        AC

        RO

        MT

        MS

        TO

        GO

        DF

         
	
        68

        69

        65, 66

        67

        63

        62, 64

        61

         
	5	5	5	5
	5	5	5	5
	5	5	5	5
	5	5	5	5
	5	5	5	5
	5	5	5	5
	5	5	5	5

 

	Type of Call	Branch	Area Code	
        Traffic

        (excluding no-charge rules)

	 	
        Simple Tabulation

        (00:00h to
	
        Multi Tabulation

        (06:01h to 11:59h)

	Type of Call	Calls	Minutes	Chamadas	Minutes
	
         

         

        Other Mobile Carriers
	
        PR

         

        SC

        RS
	
        41,42,43,44,45

        46

        47,48,49

        51,53,54,55
	5	5	5	5
	5	5	5	5
	5	5	5	5
	5	5	5	5
	 	Total not tabulated	50	50	50	50

 

3.3.2Details to fill out the spreadsheet:

3.3.2.1 Type of call: This column shall
contemplate the information from which carrier the call was originated, with the following grouping:

a)from other carriers (local)

    	 

    	 

    

b)from conventional carriers (local)

c)from mobile carriers (LDN)

d)from conventional carriers (LDN)

e)from BRT or Oi (intra-network) prepaid
and postpaid (local)

3.3.2.2 Branch: this column shall detail the
previous grouping by the state codes where the call originated from, based on the relation ANUF x UF, according to table Codes
ANUF x UF attached.

3.3.2.3 Area Code: formatting shall not be necessary
– informational.

3.3.2.4 Total Calls: shall list the number of
calls made within the previous levels as established.

3.3.2.5 Total regular minutes: this column shall
present the number of minutes for calls identified for the combination of a determined branch and CN (DDD) within the normal time
grid considered Regular Rate.

3.3.2.6 Total minutes of reduced rates: this
column shall present the number of minutes for calls identified for the combination of a determined branch and CN (DDD) within
the time grid considered Reduced Rate, as detailed below:

a) Business days and Saturdays from 0:00 h to 7:00h
and from 21:00 to 24:00h;

b) Sundays and national holidays: from 0:00 to 24:00h.

3.3.3Provide reports for performance / period /
type of content, as defined in the contract and SLA “Service Levels Agreement” (Addendum II).

3.3.4Provide other reports and/or analyses every
time they are requested by the CARRIERS for the adequate management of the service and the attractiveness in relation to
the distribution of VOICE CONTENT in the VOICE PORTAL`s internal content channels.

3.3.5The forms of integration and the needs for
development and/or adjustments for such shall be tested and approved by the of CARRIERS and validated by the INTEGRATOR
according to the conditions specified in the SLA or Service Quality Agreement, aiming at preparing an evidentiary document that
demonstrates acquiescence by both parties.

Obligations of CARRIERS: 

3.4Provide the INTEGRATOR all technical information
necessary for the integration of the service to the CARRIERS` systems, including supplying information on billing codes.

3.5 Inform the PROVIDER and the INTEGRATOR
the access codes to the VOICE PORTAL. Access codes shall be used by the PROVIDER during the term of the contract.

    	 

    	 

    

IV – Technical Approach

4.1Services provided shall be in compliance with
the `Services Levels Agreement` signed between the parties and which is an integral part of this Contract.

V – General Provisions

Given the specificities of this Addendum, the complementary
definitions, indications, or aspects treated in a specific form in this instrument shall be adopted as a complement to the general
rules stipulated in the Contract.

VI. Term

The term for this instrument is the same as for the
Contract.

 

 

    	 

    	 

    

 

ADDENDUM II – SERVICE LEVELS
AGREEMENT (SLA)

This ADDENDUM is an integrating part of the contract
to PROVIDE SERVICES OF CONTENT signed between TNL PCS S.A.; 14 BRASIL TELECOM CELULAR S.A. and REDE UNIÃO DE RÁDIO
E TELEVISÃO; herein named “Contract”.

WHEREAS the Parties acknowledge that it is of mutual
interest to establishe standards of performance and quality of the services and networks, specifying minimum levels to be followed
by the INTEGRATOR.

WHEREAS that if the levels of service are not attained
they will generate effective losses to the CARRIERS, existing thus the need to set responsibilities and penalties to the
INTEGRATOR.

The parties resolve, in common accord to execute this
Services Level Agreement (SLA) that shall be governed as provided for in the following clauses, terms and conditions:

	1.		DEFINITIONS:

VOICE PORTAL: A channel for communication,
relationships, and interactivity accessible by calling a certain access code made available by the CARRIERS.

VOICE CONTENT: Audio recordings related
to the voice portal produced by the PROVIDER and licensed by the latter to the CARRIERS to be available in the VOICE
PORTAL.

USERS: Clients of PMS and/or STFC providers
who opt to access the VOICE CONTENT, available in the VOICE PORTAL, by calling the access code made available by the CARRIERS.

CARRIERS` SYSTEMS: Set of BRT and
Oi systems that allow the transmission and in greater integration of the VOICE PORTAL service.

INTEGRATOR: the company that will perform
management of the CARRIERS SYSTEMS with the objective of (I) allowing USERS to browse the VOICE CONTENT of
the VOICE PORTAL, in addition to (ii) provide support. USERS in the utilization of the VOICE PORTAL.

	2.		OBJECT

	2.1		The object hereof is to establish standards of performance and quality that the INTEGRATOR
shall maintain available to CARRIERS, in addition to establishing the obligations of the Parties as to the guarantee
of availability of the VOICE CONTENT in the VOICE PORTAL.

	2.1.1.		The characteristics of the service provide content is defined in the Contract to Provide
Content, executed between PROVIDER and CARRIERS.

 

    	 

    	 

    

	3.		INTEGRATOR's RESPONSIBILITIES:

	3.1.		In addition to the obligations set forth in the Contract, the INTEGRATOR shall:

	3.1.1		Manage the equipment used to make viable the scope of the Contract, with the objective
of guaranteeing the functionality and its good performance;

	3.1.2.		Provide the CARRIERS means so that they can collect and supervise alarms of
performance failures in the platform;

	3.1.3.		Provide assistance and support to inquiries and complaints related to the VOICE
CONTENT available when made by conventional or mobile clients that access the VOICE PORTAL, when required by the CARRIERS.

	3.1.3.1.		In the event that the consultations and complaints are made directly to the Client
Relationship Centers of the CARRIERS, the INTEGRATOR hereby commits itself to answer questions, in writing, within
a time period of 24 (twenty-four) hours.

	3.1.4		Maintain technical support 24X7 (24 hours a day, seven days a week) in cases of interruption
or failures detected in the services, with the goal of guaranteeing a high level of reliability and offering proactive action
in the resolution of failures.

	3.1.4.1.		CARRIERS shall contact the INTEGRATOR as provided for in Clause Six,
above, ”Notification of Events”.

	3.1.4.2.		INTEGRATOR shall notify the CARRIERS, any failure, disruption, malfunctioning
or defect detected, when they affect directly or indirectly the services provided for in the purpose of this Contract or their
access by USERS.

	3.1.4.3.		The recovery of failures that may occur shall take place after an alarm in the INTEGRATOR’s
or CARRIERS’ management systems go off or following a call or remittal of electronic mail by the CARRIERS,
whichever occurs first, with the INTEGRATOR incurring all costs of repair and/or routine maintenance, without prejudice
to deductions and penalties applicable in cases of disruption.

	3.1.5		Provide regular reports, as provided for in item 5.10., above.

	4.		RESPONSIBILITIES OF CARRIERS:

	4.1.		In addition to the obligations provided for in the Contract, CARRIERS shall:

	4.1.1.		Provide assistance to the INTEGRATOR, in the event of problems found in its
own network, such as routers, firewalls, circuits, commutation and control central- CCCs, and cell sites.

	4.1.2.		Supervise/monitor the INTEGRATOR`s services quality and possible abnormalities detected.

	4.1.3.		Maintain a contact with the INTEGRATOR for the opening of calls and the solution
of problems, as well as the follow-up on the steps for solution.

    	 

    	 

    

	4.1.4		Insure access to the building and other facilities for employees of the INTEGRATOR
duly screened and identified, where the equipment is installed, perform maintenance and repair tasks on the equipment.

	5.		LEVELS OF SERVICE

	5.1.		Availability rate refers to the availability of the CARRIERS` telecommunications
network, in addition to the availability of the service to be provided by the INTEGRATOR.

	5.1.1.		It is understood as “availability rate” the relation between the time
at which the system presents specific technical and operational characteristics and the total time to be taken into account. The
period of observation to be considered is the time between the first and the last date of the business month (30) days.

	5.2.		The period of unavailability shall be determined monthly and shall be computed considering
as the time the initial report of the problem was received and the end the time at which the solution was accepted by the CARRIERS,
according to the communication process described in Clause Six – Notification of Events.

	5.3.		It shall be deducted from such a period of unavailability, the lapse of time taken
from the notification of the resolution of the problem and the acceptance of the solution by the CARRIERS.

	5.4.		Cases resulting from acts of God or force majeure shall not be taken into account
when tabulating the time services are available, as provided for in the sole paragraph of article 393 of the Civil Code and in
the cases of scheduled and emergency interruptions for maintenance, as provided for in the SLA.

	5.5.		The minimum availability for each one of these elements that make up the CARRIERS
SYSTEMS shall be 99% (ninety-nine percent) per month, except when different and specific values are set for defined elements.

	5.6.		There shall be an adjustment phase from the date the SLA goes into effect up to 90
days, in which the CARRIERS shall take into consideration the rates of availability as indicated below:

	5.6.1.		Initial phase (D0): the initial phase will be from day 1 (one) to be 30 (thirty) of
the execution of the SLA, where the service levels shall obtain a minimum of 96% (ninety-six percent) of availability.

	5.6.2.		From the end of the Initial Phase (D0) up to 60 days from the execution of the SLA,
considered the second phase, service levels are for security and shall obtain a level of 98% availability.

	5.6.3.		At the end of the second phase up to 90 days from the execution of the SLA, service
levels are definitive and shall have a minimum availability of 99%, as aforementioned in 5.5 above.

    	 

    	 

    

	5.7.		Parties, hereby agree that, as necessary, they shall perform systematic tests on the
equipment, so as to guarantee the standards of performance and quality and that those abide by, at a minimum, the performance
specifications of the equipment manufacturer. Joint technical tests shall be scheduled with a minimum advance time of one week
and performed at a time that does not affect the execution of the services to be determined in common agreement between the Parties.

	5.8.		In addition to the systemic tests on equipment, the Parties agree that the INTEGRATOR
shall respond to all requests for:

	5.8.1.		Corrective Maintenance – which is the technical maintenance/intervention performed
in order to correct the failures detected and that may be performed at any time, as the demand occurs, informing the CARRIERS
immediately.

	5.8.2.		Evolutional/Preventive Maintenance – which is the maintenance performed to update
the system.

	5.9.		The Parties agreed that the Service Levels to be provided to CARRIERS are those
listed below, for each type of technical maintenance/intervention:

	5.9.1		Corrective Maintenance:

	Service Level Indicator	Calculation Mechanism	Gravity	Goal to Meet	Measuring Frequency
	
        Problems resolved within time limit

         
	Problems resolved within time limit in relation to the total number of problems resolved by priority	1	95%	Weekly
	2	90%	Weekly
	3	90%	Monthly
	4	90%	Monthly
	Average deviation from resolution of problems	Percentage of average deviation in relation to time of resolution set for the total number of problems resolved in delay by priority	1	95%	Weekly 
	2	90%	Weekly
	3	90%	Monthly
	4	90%	Monthly
	Inquiry resolved within time limit	Percentage of inquiries resolved in time in relation to the total number of inquiries resolved	95%	Monthly
	Average deviation from resolution of the inquiry	Percentage of average deviation in relation to time of resolution set for the total number of inquiries in delay	95%	Monthly 

 

	Gravity	Description	Timeframe
	Diagnostic	Solution (temporary or definitive)
	1	
        Service unavailable and no alternative exists for Oi and BRT to perform the work.

        Services non-performed may result in loss of benefits or revenues by the company
	1 hour	3 hours
	2	Service is seriously affected or unavailable for a group of clients, and no alternative exists to perform the work.	2 hours	5 hours
	3	Service to a specific client is affected, causing difficulty to perform normal work, alternative exist to perform the work	12 hours	12 hours
	4	
        Service to a specific client is affected, alternatives exist to perform the work.

        Service non-performed shall not result in direct impact to the business.
	24 hours	12 hours

 

 

    	 	 	 

    	 

    

5.9.2Evolutional Maintenance

 

	Service Rating Indicator	Calculation mechanisms	Goal to meet	Date of measurement
	Requests estimated within time limit	Percentage of requests estimated within time frame in relation to the total estimated requests	95%	Monthly
	Requests estimated within time limit	Percentage of finalized requests within time frame in relation to the total projected requests 	95%	Monthly
	Deviation from finalizing dates for development	Percentage of average deviation in relation to the projected finalizing date for the total requests not finalized within time frame 	95%	Monthly
	Requests with capacity documentation	Percentage of requests with capacity documentation perform in relation to the total requests with projected capacity material	95%	Monthly
	Requests with functional and technical documentation 	Percentage of requests with functional and technical documentation performed in relation to the total projected requests	95%	Monthly

 

5.9.3.Levels of Services to CARRIERS

	PRIORITY Schedule
	Priority	Type of Call
	High	Loss of Revenue / Legal Loss /Loss to Client
	Medium	Operational Loss
	Low	Requests for Improvements

 

	SERVICE Schedule
	Priority	Service
	High (1)	Follow-up – Oi and BRT ServiceDesk shall contact individual responsible for resolving the problem after one hour (from the date the call was opened) to obtain the status on the resolution of the problem.
	Medium (2)	Follow-up – Oi and BRT ServiceDesk contact back individual responsible for resolving the problem after one business day (from the date the call was opened) to obtain the status on the resolution of the problem.
	Low (3)	Oi and BRT ServiceDesk shall contact individual responsible for resolving after 24 hours (from the date the call was opened) to obtain the status on the resolution of the problem.

 

5.10.The INTEGRATOR shall monthly generate the following
types of reports, according to the provisions in item 3.1.5. above:

    	 

    	 

    

5.10.1.Operational Performance
Reports:

(i) Service Time per event;

(ii) Travel Time per event;

(iii) Solution Time per event;

(iv) Summary of Performance per
type of event.

5.10.2.The reports mentioned in 5.10. shall we contain,
at a minimum, the following descriptions: type of event (with date, time and priority), summary of request, description and solution
(with date, time, priority), number failures identified, event number, person in charge and other information that may be relevant.

6.PENALTIES RELATED TO THE SERVICE LEVELS:

6.1.Penalties shall apply in cases of non-performance
of service as provided for in the SLA, in their full rights. CARRIERS shall apply, on a monthly basis, the formula below,
using the information corresponding to the previous month in order to determine the level of compliance:

ND = ( 1 – ( NC / Nco)) * 100

Where:

ND = Level of non- compliance

NC = Level of compliance ( as per SLA calculations)

Nco = Level compromised (as established in the SLA

6.2.After the Non-Compliance (ND) is calculated,
the CARRIERS shall use the schedule below to apply the value to be deducted from the monthly invoice for services from PROVIDER,
according to the percentages indicated:

	Percentage of non-compliance of indicator	Penalties (% on the monthly invoice)
	1% –5%	5%
	5. 01% – 15%	10%
	15.01% – 30%	15%
	30.01% – 50%	25%
	+ 50%	30%

 

6.3.When compliance level surpasses 50%, the CARRIERS
may consider the contract and the current SLA, terminated, in full rights, without compensation.

    	 

    	 

    

5.3.1.Deductions shall not be made in the following
instances:

(i)interruption scheduled by the CARRIERS.

(ii)interruption patently caused by failure
of CARRIERS’ network.

(iii)interruption caused by acts of God or force
majeure.

6.4.All penalties provided for in this Agreement
shall be applied by the CARRIERS irrespective of prior notice to INTEGRATOR. The amount to be deducted for penalties
detected shall be deducted directly from the invoices presented for payment for other credit that the CARRIERS have in its
favor.

6.5.CARRIERS may terminate this SLA, by simple
notice 30 days in advance, at its sole discretion and without being subject to any penalty, in the event that the INTEGRATOR
fails to fulfill any of the indicators set forth in this instrument for two consecutive months or three alternate months during
the term of this Agreement.

6.6.In the event that the CARRIERS are subject
to sanctions, whether administratively or judicially, due to any issue related to the fulfillment of the terms this Agreement,
including, but not limited to, for not reaching the goals stipulated or for low performance as to the quality of the services provided.
The INTEGRATOR shall incur half other costs related to an eventual court award and the expenses related to the defense,
as duly proven by the CARRIERS, provided liability or fault exists on the part of the INTEGRATOR.

7.NOTIFICATION OF OCCURRENCES:

7.1.Oi and BRT may notify the INTEGRATOR
by the following means:

	Name:	 
	Address:	 
	Telephone:	 
	Fax:	 
	E-mail:	 

 

7.2.Notifications sent by Oi or BRT,
by any means, shall receive confirmation of delivery, which in the event that there made by telephone their immediate and in the
case that there may by electronic means (e-mail) by the immediate return confirmation of receipt, which in both cases are irrespective
of the level of the problem (high, medium, low).

	7.2.1.		Any notification by email must contain in the field subject the classification of
the problem (high, medium, low) and a summary description of the occurrence.

7.3.Any time INTEGRATOR receives a report
of an event, its support shall issue a reference number to be used in all the communications related to the issue in question,
which shall be informed by telephone and confirmed by electronic mail.

7.4.The CARRIERS shall have as a focal point
the representative(s) indicated below, who shall notify PROVIDER of any events.

    	 

    	 

    

 

	Name:	 
	Address:	 
	Telephone:	 
	Fax:	 
	E-mail:	 

 

	7.4.1.		The representatives above indicated may appoint other collaborators of the CARRIERS
as to anyto notify events and to follow up on their status.

 

7.5.The time of response for each notification is
in the Service Schedule set forth in item 5.9.3 above and its sub-items.

8. GENERAL PROVISIONS:

8.1.This Agreement describes the level of service
to be provided by INTEGRATOR for the CARRIERS. In the event that any conflict or inconsistency exists between the
Agreement and the Contract, their Addenda and Additions, the provisions in the Contract shall prevail.

8.2.This Agreement may be amended at any time by
the Parties, and such eventual amendments shall be made by additions, which shall be made an integral part of the present Agreement.

8.3.Any tolerance, by any of the Parties, as to
the fulfillment of any of the causes of the present Agreement, shall mean mere discretion, not implying any novation.

9.TERM:

The term of this instrument is the same as the CONTRACT.

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