Document:

Primary Medical Care - Ancillary Participation Agreement

 Exhibit 10.31 
 PRIMARY MEDICAL CARE, INC. 
 ANCILLARY PARTICIPATION AGREEMENT 
 THIS ANCILLARY PARTICIPATION AGREEMENT (the “Agreement”) is made and entered into as of the 1st day of August 2004, by and between Primary Medical Care, Inc., a Texas corporation
(hereinafter referred to as “PMC”) and Certified Diabetic Supplies, a legal entity licensed to provide health care services in the State of Texas (hereinafter referred to as “Provider”), who are collectively referred to
hereinafter as “the Parties.” 
 WITNESSETH: 
 WHEREAS, PMC operates an IPA for the provision of Covered Services to persons enrolled as Members in such health plans in a manner consistent with the laws of the State of Texas and the United States; and 

WHEREAS, PMC desires to enter into a contract with Provider under which Provider agrees to (i) comply with the reimbursement and utilization
management mechanisms established by PMC; (ii) participate in and comply with the policies and procedures that may be adopted from time to time by PMC; and (iii) join PMC in its commitment to satisfy patient needs in its service area,
through a cost-effective, integrated continuum of health care services; and 
 WHEREAS, Provider is duly licensed (and the members of such
entity are duly licensed) to provide health care services in the State of Texas, whose licenses are without limitation or restriction, and who desire to participate in the health care provider panel described herein; and 
 WHEREAS, PMC and Provider desire to enter into an agreement in which Provider shall agree to provide or arrange for Covered Services to PMC Members

 NOW, THEREFORE, in consideration of the premises and mutual covenants contained herein and other good and valuable consideration, it is
mutually agreed by and between the parties hereto as follows: 
 ARTICLE 1 
 DEFINITIONS 
 1.1 ADA shall mean the Americans with
Disabilities Act. 
 1.2 Advance Directives shall mean a Member’s written instructions, recognized under State law,
relating to the provision of health care when the Member is incapacitated. 

 1.3 Clean Claim shall mean, as defined by the Texas Insurance Code, a claim submitted by
Provider for medical care or health care services rendered to a Member with documentation reasonably necessary for PMC or a Payer to process the claim, which contains: (i) the required data elements set forth in §21.2803(b); (ii) the
attachments of which Provider has been properly notified as necessary for processing pursuant to §21.2803(c); (iii) any additional elements of which Provider has been properly notified pursuant to §21.2803(b) relating to this title
and in §21.2805 relating to disclosure of additional clean claim elements; (iv) the amount paid by the primary plan or valid coverage pursuant to §21.2803(e) relating to this title; and (v) any revised data elements, attachments,
and additional Clean Claim elements which Provider has been properly notified pursuant to §21.2806 of this title. PMC’s requirements for a Clean Claim are outlined in Exhibit C of this Amendment. 
 1.4 Covered Services shall mean the health care services, including Emergency Care, that are within Provider’s capabilities, which
Provider is licensed to provide, and that are rendered to a Member by Provider for which PMC or a Payer is obligated to pay or reimburse pursuant to a Plan Benefit Program. 
 1.5 Department shall mean the Texas Department of Insurance. 
 1.6 Emergency Care shall mean services furnished in order to evaluate and stabilize medical conditions of a recent onset and severity, including, but not limited to, severe pain that would lead a prudent
layperson, possessing an average knowledge of medicine and health, to believe his or her condition, sickness, or injury is of such nature that failure to get immediate medical care could result in: (i) serious impairment to bodily functions;
(ii) serious dysfunction of any body organ or part; (iii) placing a Member’s health in serious jeopardy; (iv) serious disfigurement; or (v) in the case of a pregnant woman, serious jeopardy to the health of the fetus. In no
event will “Emergency Care” be interpreted under this Agreement so as to conflict with emergency service obligations under State or federal law. 
 1.7 HCFA shall mean the Health Care Financing Administration, an administrative agency of the U.S. Government responsible for administering the Medicare program. 
 1.8 HEDIS shall mean the Healthplan Employer Data and Information Set. 
 1.9 Hospitalist shall mean a provider contracted by PMCor a Payer to oversee inpatient Covered Services, including authorizing all
inpatient provider consultations, participating in discharge planning, and assisting in the documentation of such inpatient care as required by PMC. 
 1.10 Medically Necessary means those health care services provided to a Member that are (i) appropriate and necessary for the symptoms, diagnosis, or treatment of the Member’s injury or
disease; (ii) provided for the diagnosis or direct care and treatment of the Member’s injury or disease; (iii) within standards of good medical practice established by the organized medical community; (iv) not primarily for the
convenience of the Member, Provider, or another provider; and (v) provided at an appropriate supply or level of service needed to provide safe and adequate care. The final determination of whether a service, supply or benefit was Medically
Necessary shall be made by PMC or its designee, subject to appeal under the applicable grievance and appeals procedures. 
  

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 1.11 Medicare+Choice means the comprehensive managed care program for Medicare created
under the Balanced Budget Act of 1997 and contained in Title XVIII, Part C of the Social Security Act (§§ 1851-1859; 42 U.S.C.A. §§ 1395w-21 to -28 (West Supp. 1999)) and the rules and regulations promulgated thereunder.

 1.12 Members is an individual who is enrolled in a Plan Benefit Program and meets all the eligibility requirements for
membership in the Plan Benefit Program and for whom the applicable premium has been received by PMC. 
 1.13 NCOA shall mean
the National Committee on Quality Assurance. 
 1.14 Open Access shall mean that Members have the right to seek certain health
care services from network providers without Prior Authorization or notification by another network provider. 
 1.15 Out-of-Area
Services shall mean those Urgently Needed Services (as defined in Exhibit B related to the Medicare+Choice program) and Emergency Care provided while a Member is outside Provider Service Area. 
 1.16 Participating Facility,
shall mean a hospital or other licensed acute care facility, skilled nursing facility or other health care facility that has entered into a written agreement with PMC or Payer to provide Covered
Services to Members within the scope of the facility’s license. 
 1.17 Participating Provider shall mean a
Participating Facility, physician, or legal entity duly licensed to provide health care services, or other licensed health care professional, practitioner, provider or facility that has entered into an agreement, directly or indirectly, with PMC or
a Payer to provide Covered Services to Members. 
 1.18 Payer shall mean any entity, including, but not limited to, employers,
unions, associations, insurers, health maintenance organizations, Medicare (HCFA), Medicaid (Title XIX) agency, provider service organization, Approved Nonprofit Health Corporation certified under Section 5.01(a) of the Texas Medical Practice
Act, or provider service network that has contracted with PMC to arrange for Covered Services to be provided to Members of their Plan Benefit Program. 
 1.19 Personal Physician (“PP”) shall mean a Participating Provider who accepts responsibility for rendering Personal Physician Services and coordinating referral care for specified Members
under an agreement with PMC. Unless otherwise determined by PMC, Personal Physician shall only include physicians in family practice, general practice, internal medicine, or pediatrics. 
 1.20 Personal Physician Services are the Covered Services comprising initial and continuing health care, including basic or initial
diagnosis and treatment, health supervision, management of chronic conditions and preventive health services, and ongoing management of referrals to consultants, other ancillary providers and community resources. 
  

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 1.21 Plan Benefit Program shall mean PMC or Payer’s performance of its obligations to
provide, arrange, administer, and/or finance health care services, provider networks, administrative or other related services pursuant to a written agreement between a public or private employer, governmental entity or other entity and the Payer or
PMC. 
 1.22 Provider Service Area shall mean the geographic area within which Provider is responsible for providing Covered
Services to Members. 
 1.23 State shall mean the State of Texas. 
 1.24 Subcontractor means an entity or person with whom Provider has contracted directly or indirectly for the provision of Covered Services
under this Agreement as set forth in Section 2.18. 
 1.25 Urgent Care Services shall mean health care services, other
than Emergency Care, which are typically provided in settings such as a physician or provider’s office or urgent care center, as a result of an acute injury or illness that is severe or painful enough to lead a prudent layperson, possessing an
average knowledge of medicine and health, to believe that his or her condition, illness or injury is of such a nature that failure to obtain treatment within a reasonable period of time would result in serious deterioration of the condition of his
or her health. 
 1.26 Quality Improvement and Compliance Committee shall mean a committee designated by PMC or Payer to
monitor and review the provision of Covered Services to Members. 
 ARTICLE 2 
 DUTIES AND OBLIGATIONS OF PROVIDER 
 2.1 Participation in Plan
Benefit Program. Provider shall participate in Plan Benefit Programs entered into by PMC and shall provide Covered Services to Members in accordance with (i) the terms and conditions of this Agreement; and (ii) all laws, rules and
regulations, policies and procedures applicable to Provider or PMC or a Payer. Provider acknowledges that the Payers contracting with PMC, in coordination with the Hospitalist, have the right to immediately withdraw Members from the care of Provider
in the event the health or safety of a Member is endangered by the actions of Provider or by reason of the Provider’s failure to provide Covered Services in accordance with the quality improvement and compliance programs of the Payer and/or
PMC. 
 2.2 Compliance with Medicare+Choice Program. With respect to Members of Plan Benefit Programs constituting
Medicare+Choice plans, Provider agrees to comply with the provisions set forth in Exhibit B. 
  

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 2.3 Compliance with Credentialing Criteria. Provider shall comply with all credentialing
criteria, requirements, and standards as determined by PMC and Payers and as established by NCQA. 
 2.4 Cooperation with Utilization
Management, Quality Improvement and Other Managed Care Requirements. Provider shall participate in and comply with quality improvement activities, credentialing activities, utilization management activities, Hospitalist program, member
grievance and appeal procedures, member satisfaction activities, medical records review, formulary programs, preventive health policies and programs and other related policies and programs as established by PMC and/or Payer. Provider shall comply
with all additional policies and procedures of PMC and/or , including, without limitation, those relating to Advance Directives. Provider shall provide information regarding treatment options in a culturally competent manner. The parties agree that
all activities conducted by PMC and Provider pursuant to the utilization management and quality improvement programs and in connection with provider credentialing by PMC or Payer shall be conducted, to the extent practicable, in such a manner as to
be subject to and obtain the privileges and immunities of applicable laws pertaining to peer review activities. 
 2.5 Managed Care
Efforts. Provider shall utilize the managed care methods and practices consistent with sound health care practices as determined in accordance with accepted community professional standards for rendering quality care. Provider shall abide by
the procedures and criteria adopted by PMC and/or Payer to monitor the necessity and quality of Covered Services provided to Members and cooperate fully with PMC and Payer in the development of appropriate approaches to manage care consistent with
sound health care practice. 
 2.6 Prior Authorization. Unless PMC or a specific Payer contains no requirement for prior
authorization of services, or except for Emergency Care, Provider agrees not to seek payment from PMC or a Payer for Covered Services rendered to a Member unless prior authorization or notification was obtained for the rendering of such services as
required by PMCor a Payer. Prior authorization for Members may only be given by PMC or a Payer . If required, prior authorization/notification for Members of Open Access Plan Benefit Programs shall be given by PMC or a Payer. Except for Emergency
Care, Provider agrees to obtain prior authorization, by telephone if necessary, before admitting a Member either as an inpatient or for specific outpatient services; provided, however, that Urgent Care Services shall be provided within twenty-four
(24) hours of PMC or Payer being contacted by the Member or a person acting on behalf of the Member. If prior authorization cannot be obtained, Provider agrees to notify (i) PMC or Payer, as required by this Section 2.7; and
(ii) the appropriate Personal Physician, or, in the case of an inpatient admission, the Hospitalist, as soon as possible, but no later than twenty-four (24) hours after admission, or on the next business day. 
 2.7 Eligibility. Except for Emergency Care, Provider shall verify with PMC or Payer the eligibility of a Member before admitting or
providing Covered Services to such Member. PMC and/or Payer has final authority over eligibility determinations. Upon receipt of notification of ineligibility of a Member who is currently being treated by Provider, Provider shall use reasonable
efforts (i) to advise such Member of alternative health care providers, programs or arrangements, if any, available to such Member; and (ii) to assist in the transfer of such Member whose responsibility for treatment is assumed by another
health care provider. Nothing in this Agreement removes the obligation of Provider to not abandon any Member who is a patient. 
  

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 2.8 No Guarantee of Utilization. Provider acknowledges that PMC or a Payer has the sole
discretion as to which Plan Benefit Programs utilize Provider and that PMC or a Payer in_no way guarantee that a particular number of Members, if any, will choose or be assigned to Provider. 
 2.9 Covered Services. Provider will provide Covered Services to Members in accordance with the terms set forth in this Agreement and the
applicable Plan Benefit Program in the same manner, in accordance with the same standards, and within the same time availability, as provided to Provider’s non-Member patients. Provider shall not refuse to accept any Member as a patient on the
basis of Plan Benefit Program, health status or medical condition of such patient except upon approval of FMC’s Quality Improvement and Compliance Committee. Provider shall assist PMC in monitoring accessibility to care for Members, including
scheduling of appointments and waiting times. Provider shall provide only those Covered Services that Provider customarily and normally provides to non-Member patients. Provider shall provide Covered Services at Provider’s facilities to
Members. Provider shall provide Covered Services twenty-four (24) hours per day, seven (7) days per week. Provider and Provider’s staff and administrative personnel shall treat Members promptly, fairly, and courteously. The primary
concern of Provider shall be the quality of Covered Services provided to Members. Provider shall have the sole responsibility for the health care treatment of Members. 
 2.10 Out-of-Area Services. Provider shall cooperate fully with PMC and Payers in activities relating to management and coordination of Out-of-Area Services, including, without limitation, accepting the
transfer of a Member to the care of Provider following such Member’s receipt of Out-of-Area Services. PMC or a Payer, after consultation with Provider and the Member’s treating physician, shall make all decisions regarding the duration of
a Member’s care at a facility outside of Provider Service Area and transfer of the Member to Provider. 
 2.11 Nondisclosure.
In accordance with Section 8.5 hereof, Provider shall not disclose the terms of this Agreement or an Plan Benefit Program, including, but not limited to, any fee schedule, without the prior written consent of PMC. This provision does not
prohibit Provider from disclosing this Agreement to a designated agent or attorney for purposes of advice and counsel. This paragraph shall survive the termination of this Agreement. 
 2.12 Reporting Changes of Provider Information. Provider shall use Provider’s best efforts to notify PMC and/or a Payer, in writing,
thirty (30) calendar days prior to any change in Provider’s business address, telephone number, office hours, tax identification number, malpractice insurance carrier or coverage, State license number, DEA registration number, Medicare or
Medicaid certification, or accreditation status. 
 2.13 Release of Information and Waiver of Liability. Provider agrees to the
release of, and hereby consents to the release of, any and all information by any individual or entity to PMC which may be relevant to Provider’s ability to work cooperatively with others, utilization and referral patterns, cost-effectiveness,
professional competence, physical or mental condition, professional 

  

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activities, ethics, character and such other information which may be relevant to an evaluation of Provider’s qualifications to be a Participating
Provider. Provider shall make available for inspection, examination and copying by PMC or any Payer with which contracts, accreditation organizations, and government agencies during normal business hours: (i) this Agreement;
(ii) Provider’s books and records relating to Covered Services provided to Members; and (iii) all Member medical information required for assessing the quality of care or investigating Member’s grievances or complaints. Copies of
all such books and records shall be maintained for such periods as required by law. Provider shall permit PMC, Payers and State and federal governmental agencies to conduct periodic site evaluations of Provider’s facilities, offices, equipment,
medical records, and all phases of professional and ancillary medical care provided to Members by Provider. The provisions of this Section shall survive the termination of this Agreement for the period of time required by State and federal law.

 2.14 Capacity Reporting. Provider will provide PMC written notice of any significant changes in the capacity of Provider to
provide or arrange for the Covered Services contemplated by this Agreement, in the event such changes result in Provider’s inability to properly service additional Members. 
 2.15 Acceptance and Transfer of Members. Provider may not impose any limitations on the acceptance of Members for care or treatment that
are not imposed on other patients. Provider shall not request, require or seek directly or indirectly the transfer, discharge or removal of any Member for reasons of Member’s need for, or utilization of, Covered Services, except in accordance
with the procedures established by PMC. Provider shall exercise reasonable efforts in following the procedures for transfer of Members as set forth in the Plan Benefit Program. Notwithstanding any other provision to the contrary, PMC may require
transfer of Members for any reason, and Provider may request that PMC transfer Members to another Participating Provider if Provider is unable to provide the Covered Services required by this Agreement. In the event Provider’s relationship with
PMC is terminated, Provider agrees to assist in the orderly transfer of Members to another Participating Provider for a period of at least one hundred eighty (180) days, or as required by PMC, following termination of this Agreement.

 2.16 Complaints. Provider agrees to post, in all of Provider’s facilities, a notice to Members on the process for
resolving complaints. The notice must include the Department’s toll free telephone number for filing complaints. PMC and Payers will not engage in any retaliatory action, including termination or refusal to renew a contract, against a physician
or provider, because the physician or provider has, on behalf of a Member, filed a complaint against or appealed a decision of PMC or a Payer. 
 2.17 Subcontracting. Provider may subcontract for the performance of Covered Services under this Agreement with a Subcontractor acceptable to PMC. Provider represents and warrants that its subcontracts with Subcontractor are
sufficient to give Provider authority to contract on behalf of such Subcontractor. Provider shall furnish PMC with copies of such subcontracts within ten (10) days of execution of this Agreement and within ten (10) days of execution of any
subsequent subcontracts by Provider. A subcontract with a Subcontractor shall be consistent with the terms and conditions of this Agreement and include an express agreement by Subcontractor (i) to perform the obligations of Provider and
Participating Providers under this Agreement; (ii) that 

  

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following payment by PMC to Provider in accordance with the terms and conditions of this Agreement, Provider is solely responsible, and PMC or Payer has no
responsibility or liability, for any amounts owed to a Subcontractor for Covered Services provided to Members by such Subcontractor; and (iii) PMC and Payer have no responsibility or liability as a result of nonpayment or other breach by
Provider under its subcontract with Subcontractor. Provider agrees to oversee Subcontractor’s performance of its obligations under such subcontract and to be accountable to PMC, Payers, and Members for the negligent performance or
nonperformance of any obligation under such subcontract related to the provision of health care services to Members. Each Subcontractor must meet FMC’s and Payer’s credentialing requirements as a condition precedent to Subcontractor’s
status as a Participating Provider under this Agreement. Provider shall terminate a particular Subcontractor immediately upon the request of PMC or a Payer in the event of. (a) Subcontractor’s failure to comply with PMC’s or a Payer
Plan’s policies, rules, or regulations; or (b) upon ninety (90) days prior notice without cause. 
 2.18 Access to
Financial Records. PMC and each Payer shall have access to all financial records relating to the financial condition of Provider as follows: 
 2.18.1 Audited Financial Statements. Provider shall provide to PMC a true copy of Provider’s annual financial statement(s), audited by an independent certified public accountant, within one hundred
twenty (120) days after the end of Provider’s fiscal year. At the same time, Provider shall also provide a copy of any management letter prepared by such accountants. 
 2.18.2 Regulatory Financial Statements. Provider shall provide to PMC a true copy of each financial statement that Provider is required to
file with the regulatory agency having jurisdiction over Provider’s operations within the State, including annual, quarterly, and monthly financial statements, within fifteen (15) days of the filing of such statement with such agency by
Provider. 
 2.18.3 Notice of Reserve Deficiency. If Provider is required to maintain any financial reserve requirement(s) by
the regulatory agency having jurisdiction over Provider’s operations within the State, then Provider shall immediately give PMC: (i) written notice of Provider’s failure to comply with any financial reserve requirement; and
(ii) a copy of the regulatory agency’s written notice to Provider of such agency’s determination, assertion, allegation, or contention that Provider is not in compliance with any financial reserve requirement, notwithstanding that
Provider may dispute, disagree with, or otherwise question such determination, assertion, allegation, or contention of such agency. 
 2.18.4 Insolvency Insurance. If Provider has entered into any agreement for insolvency insurance insuring Provider or Members against risks of Provider’s insolvency (“Insolvency Insurance Policy”), Provider
shall provide to PMC a true copy of Provider’s current Insolvency Insurance Policy, not later than the effective date of this Agreement. Within fifteen (15) days after receipt of any renewal or replacement Insolvency Insurance Policy,
Provider shall provide to PMC a true copy thereof. If Provider receives notice from the Insolvency Insurer of termination or nonrenewal of such Insolvency Insurance Policy, Provider shall give PMC immediate written notice thereof. 
  

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 2.18.5 Access to Other Administrative and Financial Information. Provider further agrees to
submit such additional reports and information as PMC deems necessary for PMC or a Payer to monitor the financial and administrative viability of Provider. 
 Provided, further, each Subcontractor shall provide PMC and Payers access to all financial records as is required of Provider under this Section 2.18. 
 2.19 Remedial Action. PMC shall develop, and Provider shall comply with, written procedures for review of health care services provided by Provider or remedial action whenever it is determined by PMC
that inappropriate or substandard Covered Services have been furnished or Provider has failed to provide Covered Services. If Provider fails to comply with any provision(s) of this Agreement or the policies or procedures of PMC or a Payer, PMC or a
Payer may provide written notice of such failure to Provider, specifying a date at least thirty (30) days following the date of the notice by which Provider must be in compliance with such provision(s), as reasonably determined by PMC or Payer.
If Provider fails to comply with such provision(s) by the date specified on the notice, PMC and such Payer shall have the right to (i) cease marketing efforts on behalf of Provider; (ii) discontinue referral of Members to Provider until
such time as Provider complies with such provision(s), as reasonably determined by PMC and/or terminate Provider’s participation under one or more Plan Benefit Programs; and/or (iii) terminate this Agreement in accordance with the
provisions of Section 12.4. In addition, PMC shall have the right to either (a) collect from Provider; or (b) recoup against amounts due Provider under this Agreement, any penalties or other monetary amounts payable by PMC to
government agencies, Members or groups of Members, Participating Providers or any other health care providers as a result of Provider’s failure to comply with any provision(s) of this Agreement or the policies or procedures of PMC or a Payer.
PMC’s rights and remedies under this Section shall be in addition to all other rights and remedies available to PMC to enforce this Agreement, including the right of termination. 
 ARTICLE 3 
 DUTIES AND OBLIGATIONS OF PMC 
 3.1 Marketing. The Health Plan, independently and in conjunction with or through others, shall use reasonable efforts to market a provider
network for PMC, consisting of certain Participating Providers, to Plan Benefit Programs. 
 3.2 Utilization Management and Quality
Improvement. PMC or Payer shall make available to Provider information concerning utilization management, referrals, authorizations, denials, and quality improvement issues as administered by PMC or Payers. 
 3.3 Medical Records. PMC and its Payers shall use best efforts to maintain any medical records to which PMC or Payers have access under
this Agreement in confidence and in accordance with applicable law. 
  

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 3.4 Marketing Materials. PMC or the Payer may list Provider as a Participating Provider in
marketing and informational materials. PMC and the Payer are under no obligation to market Provider to all Payers in which PMC participates. 
 3.5 Complaint Process. In accordance with the provisions Article 3.70-3C(3)(f) of the Texas Insurance Code, PMC or Payer shall provide a mechanism for the resolution of complaints initiated by Members or Provider and shall
furnish Provider a copy of the review process. Such mechanism shall provide for reasonable due process that includes, in an advisory role only, a review panel in the manner described in Article 3.70-3C(3)(b)(3) of the Texas Insurance Code.

 3.6 Adverse Determination. PMC or Payer shall be responsible for notifying Members of non-Covered Services. Member
notification shall be made in writing, with a copy to Provider, which indicates the decision to deny services made by PMC. If the Member elects not to comply with such writing and the requirements of PMC, Provider will bill Member directly under
Section 6.6, hereof. 
 ARTICLE 4 
 PROVIDER REPRESENTATIONS AND WARRANTIES 
 4.1 Warranties. Provider represents and
warrants that Provider is a legal entity, that each of its Subcontractors is fully licensed in the State of Texas, and each of its Subcontractors are credentialed and re-credentialed according to NCQA standards. Evidence of professional licensing
shall be submitted by Provider to PMC upon request. 
 4.2 Eligibility and Participation. Provider warrants that it is eligible
to participate in Plan Benefit Programs and its contracts with its Subcontractors ensure that services provided shall be provided in accordance with the requirements herein. Provider shall be responsible for assuring that performance by each
Subcontractor conforms with the requirements of this Agreement and a failure of such person to so perform may be treated by PMC as a breach or default by Provider. 
 4.3 Qualifications. Provider represents and warrants that: 
 4.3.1 Provider has and
will maintain the appropriate current and unrestricted licenses, registrations and/or certificates to provide Covered Services required by State and federal law or by PMC or Payers in order to provide Covered Services to Members; 
 4.3.2 Provider provides Covered Services in compliance with all applicable local, State, and federal laws, rules, regulations and institutional
and professional standards of care; 
 4.3.3 Provider is certified to participate in Medicare under Title XVIII of the Social Security
Act, and in Medicaid under Title XIX of the Social Security Act or other applicable State law pertaining to Title XIX of the Social Security Act; 
  

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 4.3.4 Provider is accredited by the appropriate accreditation organization(s) as specified by PMC;
and Provider shall maintain such licensure, compliance, certification and accreditation throughout the term of this Agreement. Provider shall notify PMC immediately if there is any action against Provider with respect to, or a change in the status
of any of, the foregoing. 
 4.4 Disciplinary Action. Provider shall notify PMC within five (5) calendar days of the
occurrence of any disciplinary proceedings of sufficient gravity to be reported to or initiated by the appropriate licensing or certification agency or accreditation organization in any action that may be brought against Provider by any such
licensing or certification agency or accreditation organization or Participating Provider acting through its medical staff, directors, trustees or otherwise, or any action taken against Provider by any governmental agency, including but not limited
to the following: 
 4.4.1 Any action taken to restrict, suspend or revoke Provider’s license to provide the services required by
this Agreement; 
 4.4.2 Any suit or arbitration action for malpractice against Provider (provide a summary of the final disposition
of such action); 
 4.4.3 any felony indictment naming Provider (provide a summary of the final disposition of such action);

 4.4.4 any disciplinary proceeding or action involving Provider before any administrative agency; 
 4.4.5 any cancellation or material modification of Provider’s professional liability insurance; or 
 4.4.6 any other material adverse change to Provider’s ability to perform under this Agreement. 
 In addition, Provider shall also report all such actions as they apply to Provider’s agents, employees, and Subcontractors. All such notices shall include copies of
any complaints, petitions, lawsuits or other documents filed or prepared in connection with such proceeding. 
 ARTICLE 5 

PROVIDER COMPENSATION AND BILLINGS 
 5.1 Provider Compensation. Provider shall be compensated for the provision of Covered Services to Members based on the compensation system set forth in Exhibit A of this Agreement, as may be amended from time to time.

 5.2 Claims Submission. Claims must be submitted in accordance with PMC’s requirements of a Clean Claim as stated in
Exhibit C to this Agreement. Provider agrees that Provider’s failure to submit claims within the time required by PMC may result in disallowance of reimbursement for purposes of payment unless such failure on Provider’s part was with good
cause, as determined by 

  

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PMC. If a submitted claim is determined by PMC to be non-compliant with PMC’s requirements for a Clean Claim as outlined in Exhibit C to this Agreement,
PMC shall notify Provider in writing that the claim is non-compliant within forty-five (45) calendar days of PMC’s receipt of the claim. Provider shall only submit claim forms to PMC for Covered Services personally performed by Provider or
by health care professional employees of Provider. 
 5.3 Compensation System. Under the terms of this Agreement, Provider
shall receive the amount provided in Section 5.1 for Covered Services rendered to Members, less applicable co-payments or deductible and offset by any payments to Provider from other sources resulting from coordination of benefits, subrogation
or other such procedures. 
 5.4 Member Hold Harmless. Provider hereby agrees that in no event, including, but not limited to:
(i) non-payment by PMC or a Payer; (ii) insolvency of PMC or a Payer; or (iii) breach of this Agreement, shall Provider bill, charge, collect a deposit from, seek compensation, remuneration, or reimbursement from, or have any recourse
against Members or persons other than PMC or such Payer acting on their behalf for Covered Services provided pursuant to this Agreement. This provision shall not prohibit collection of supplemental charges, copayments or fees for non-Covered
Services on PMC’s or a Payer’s behalf made in accordance with the terms of the Plan Benefit Program. Provider further agrees that (a) this provision shall survive the termination of this Agreement regardless of the cause giving rise
to termination and shall be construed to be for the benefit of Members; and (b) this provision supersedes any oral or written contrary agreement now existing or hereafter entered into between Provider and Members or persons acting on their
behalf. Any modification, addition, or deletion to the provisions of this Section shall be effective on a date no earlier than fifteen (15) days after the appropriate government agency has received written notice of such proposed change and has
approved such change. 
 5.5 Payment in Full. Provider shall accept the compensation provided under this Agreement as payment
in full for Covered Services. 
 5.6 Copayments and Deductibles. Provider is entitled to bill and has the responsibility to
collect from a Member any applicable copayments or deductibles for Covered Services according to the terms of this Agreement. Provider understands and agrees that because of the variety of benefit structures offered by Plan Benefit Programs, it is
not always possible to determine, in advance, the deductible or copayment amounts to be paid by Members. Furthermore, Provider understands and agrees that PMC and Payers have no responsibility to pay any amount except as described in
Section 6.1 and Provider shall bill and collect copayments, deductibles and any other fees that are the Member’s responsibility. For health care services not covered by this Agreement or which PMC and/or Payer determine are not Medically
Necessary, and for so long as not prohibited by PMC and/or Payer, Provider may bill Member or other responsible party. Provider shall provide notice to PMC of all such charges. Provider agrees to notify Members, in advance of providing any uncovered
services that the service is not covered by the Plan Benefit Program and that Member will be responsible for all charges. 
  

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 5.7 Patient Identification. Payer shall provide Members with appropriate identification
indicating their participation in a Plan Benefit Program. 
 5.8 Reimbursement and Billing Procedures. Provider agrees to
comply with the reimbursement and billing procedures required by PMC and Payer. Should a claim form be required, Provider agrees to cooperate in completing such form and not to charge for completing such form. Nothing herein shall be deemed to
affect Provider’s rights and obligations with respect to third party payers. 
 5.9 Claims. Provider shall submit to PMC,
no later than forty-five (45) days from the date of service, claims for any services to be paid at fee-for-service rates per this Agreement. Such information shall be in such form as prescribed by PMC. Provider agrees that PMC and Payers shall
be permitted to prepare and disclose to a third party a report of “quality data.” For purposes of this Section 5.9, quality data shall be limited to: (i) utilization data of PMC and Participating Providers in the aggregate;
(ii) HEDIS reporting data; (iii) Member satisfaction data; (iv) overall compliance with NCQA or other comparable quality standards; and (v) Member disenrollment data; provided, however, that quality data shall not include any
information that identifies an individual Member or that is privileged or confidential under applicable peer review or patient confidentiality laws. 
 5.10 Prompt Payment. PMC and Payers shall remit payment for Covered Services within sixty (60) days of receipt of a Clean Claim. 
 5.10.1 Penalty. In the event PMC or a Payer fails to make a payment of amounts due under this Agreement, PMC or Payer shall be obligated to
pay Provider a penalty amount. The penalty amount payable to Provider shall be the Medicare interest penalty rate effective on the date of service, which is currently an annual percentage rate of 7.25%. The penalty rate shall be applied to the
compensation rates stated in Exhibit A of this Amendment and shall be paid for Clean Claims or capitation amounts that remain unpaid. If the penalty payment is less than $1.00, Provider waives reimbursement of such penalty. 
 5.10.2 Audit Procedures. In the event PMC or Payer is unable to pay or deny a claim, in whole or in part, within the claims payment period
stated above, the unpaid portion of the claim shall be classified as an Audit and PMC or Payer shall pay eighty-five percent (85%) of the contracted rate as stated in Exhibit A on the unpaid portion of the claim within the claims payment period
stated above. For purposes of this Section 6.11.2, “Audit” shall be defined as an instance in which PMC or Payer acknowledges coverage of a Member under a Plan Benefit Program but additional information is required to pay a claim, in
whole or in part. Upon completion of an Audit, if the parties agree that a refund is due from Provider, such refund shall be made within thirty (30) calendar days of the later of (i) notification to the Provider of the results of the Audit
or (ii) exhaustion of any Member appeal rights if a Member appeal is filed before the thirty (30) calendar day refund period has expired, and may be made by any method, including chargeback against the Provider. If the parties agree that a
refund is due from Provider, and Provider does not submit the refund within thirty (30) calendar days of notification to Provider, PMC or Payer shall have the right to offset the refund amount against amounts owed by PMC to Provider. Upon
completion of the Audit, if PMC or a Payer determines that an additional payment is due to the Provider, such additional payment shall be made within thirty (30) calendar days after the completion of the audit. 
  

 13 

 5.11 Recoupment. PMC shall have the right to offset any and all amounts owed by Provider to
PMC against amounts owed by PMC to Provider. PMC shall provide Provider with at least thirty (30) days’ prior written notice specifying the amount to be recouped before exercising such right. If PMC receives payment of such amount from
Provider prior to the expiration of such thirty (30) day period, such amount shall not be offset. Without limiting the foregoing, if PMC has already paid Provider all or any of the amount due under this Agreement in connection with a
subsequently denied or otherwise reduced claim, PMC shall be entitled to automatically offset the full amount of such over-payment against other amounts due and payable to Provider so long as PMC provides Provider with timely written notice of such
action. Provider shall have the right to appeal a denied or reduced claim according to PMC’s policy for administrative appeals. 
 ARTICLE 6 
 COORDINATION OF BENEFITS 
 6.1 Permission. Provider agrees to cooperate with PMC and Payers in coordination of benefits, to provide PMC and Payers relevant
information relating to any other coverage held by Members and to abide by the coordination of benefits, subrogation and duplicate coverage policies and procedures of PMC and Payers. Provider consents to the release of medical information by PMC or
Payers or other group health plans necessary and lawful to accomplish coordination of benefits. Provisions relating to the coordination of benefits shall be as provided in the Plan Benefit Program. This provision shall survive the termination of
this Agreement with respect to Covered Services provided pursuant to the Agreement during the time the Agreement was in effect, regardless of the reason for termination. 
 6.2 Coordination of Benefits. 
 6.2.1 PMC as Primary Carrier. Where PMC, pursuant
to applicable coordination of benefits rules, is the primary, PMC will pay the amount due under this Agreement. 
 6.2.2 PMC as Other
Than Primary Carrier. Where PMC is other than the primary payer, PMC will pay only that amount which, when added to amounts owed from other sources, equals one hundred percent (100%) of the amount required under this Agreement.

 ARTICLE 7 
 COMPLIANCE WITH PMC AND PAYER RULES 
 7.1 Policies. Provider agrees to be bound by all of the policies,
rules and regulations adopted by PMC and/or Payer from time to time in conjunction with Plan Benefit Programs and the Participating Provider panels, as they relate to this Agreement, including amendments thereto. PMC and a Payer may amend their
policies, rules, and regulations at any time. 
  

 14 

 7.2 Copies. Copies of PMC and Payer policies, rules and regulations and any other pertinent
documents pertaining to the Plan Benefit Programs shall be available for examination by Provider upon request. 
 ARTICLE 8 

MEDICAL RECORDS AND CONFIDENTIALITY 
 8.1 Maintenance of Medical Records. Provider shall maintain for at least six (6) years after the date of delivery of services, and readily make available to PMC, Payers, and governmental agencies with regulatory
authority, copies of medical and all related administrative records of Members that receive Covered Services, as required by PMC in accordance with this Agreement or pursuant to applicable law. The provisions of this Section shall survive the
termination of this Agreement for the period of time required by State and federal law. 
 8.2 Transferability. Provider
agrees, upon request of a Member or another PMC Participating Provider caring for the Member, subject to applicable disclosure and confidentiality laws, to transfer the medical records of the Member to the Participating Provider. Following
termination of this Agreement, Provider shall copy all requested Member medical records in its possession and forward such files to another provider of Covered Services designated by PMC, provided such copying and forwarding is not otherwise
objected to by such Members. The copies of such medical files may be in summary form. The cost of copying the patient medical files shall be borne by Provider. This Section 8.2 shall survive the termination or expiration of this Agreement.

 8.3 Access to Medical Records. Subject to applicable disclosure and confidentiality laws, Provider shall, upon request,
provide PMC, Payers or any duly designated third party with reasonable access to medical records, books, and other records of Provider relating to Covered Services provided to Members and all records necessary to carry out PMC’ s quality
improvement and compliance programs during the term of this Agreement and thereafter for a period of time in conformance with State and federal law. PMC and Payers shall be entitled to obtain copies of Members’ medical records. The provisions
of this Section 8.3 shall not operate to waive or limit any restriction on release or disclosure of patient records established in any other provisions of the Agreement or as otherwise required by law. 
 8.4 Confidentiality of Medical Records. Provider agrees that information concerning Members shall be kept confidential and shall not be
disclosed to any person except as set forth in this Agreement and as authorized by State and federal law. This confidentiality provision shall remain in effect notwithstanding any subsequent termination or expiration of this Agreement. 

8.5 PMC Information. Provider recognizes and acknowledges the proprietary nature of information and materials of PMC and/or Payer
identified as such at the time or as set forth in this Agreement, disclosed to Provider for purposes of this Agreement. Provider shall not disclose to any other person, entity, or party not related to either party, any of such proprietary
information without the prior written authorization of PMC or Payer, except as set forth in Section 2.11, unless such disclosure is required by State or federal statute, regulation or court order. This provision shall survive any termination or
expiration of this Agreement. Such 

  

 15 

 
proprietary information includes, without limitation: (i) information containing the names, addresses and telephone numbers of Members which has been
compiled by PMC or Payers; (ii) lists or documents compiled by PMC or Payer which include the names, addresses and telephone number of employers, employees of such employers responsible for health benefits, and the officers and directors of
such employers, responsible for health benefits; (iii) PMC and Payer provider manuals and any of PMC’s member, employer and administrative service manuals and all forms related hereto; (iv) the financial arrangements between PMC, any
of Payer and its Participating Providers, and between PMC and Provider; (v) PMC’s underwriting and rating information and any other information utilized by PMC for determining eligibility rates; and (vi) any other information compiled
or created by PMC or a Payer which is proprietary. Provider shall not use the name, service mark, logo or other business product of PMC or Payer without the written consent of PMC or Payer. 
 ARTICLE 9 
 INDEPENDENT RELATIONSHIP 
 9.1 Status of Parties. None of the provisions of this Agreement is intended to create, nor shall be deemed or construed to create, any
relationship between PMC and Provider other than that of independent entities contracting with each other solely for the purpose of effecting the provisions of this Agreement. Neither of the parties, nor any of their respective officers, directors
or employees, shall be construed to be the agent, employee or representative of the other, except as set forth in Article 5 hereof. 
 9.2
Non-Solicitation. Throughout the term of this Agreement and for a period of one (1) year thereafter, Provider shall not, without PMC’s prior written consent, directly or indirectly engage in the Solicitation, as defined below,
of any Member or of any employer of such Member. For the purposes of this Section 9.3, “Solicitation” shall mean any oral or written statement or other action by Provider or by Provider’s agents that may be reasonably interpreted
to be intended to persuade any Member or employer of such Member to disenroll from PMC or receive health care from Provider other than pursuant to this Agreement. PMC and Provider agree that nothing in this Agreement shall be construed as a
limitation of Provider’s right or obligation to discuss in good faith with the Member, prospective enrollee, or former Member (collectively, the “Patient”), information regarding the Patient’s health, including the Patient’s
medical condition, treatment options, or information regarding the provisions, terms, requirements of services of PMC as they relate to the medical needs of the Patient, all in accordance with State and federal law. Notwithstanding any other
provision to the contrary, PMC shall, in addition to any other remedies provided for under this Agreement, have the right to seek a judicial temporary restraining order, preliminary injunction, or other equitable relief against Provider to enforce
its rights under this Section. 
  

 16 

 ARTICLE 10 
 INSURANCE 
 10.1 Insurance. Provider shall provide and maintain for the entire
term of this Agreement such policies of comprehensive general and professional liability insurance as shall be necessary to insure Provider and Provider’s employees, agents or subcontractors against any and all claim or claims for damages
arising by reason of personal injuries or death occasioned, directly or indirectly, in connection with the performance of any service by Provider or Provider’s employees, agents or subcontractors. The amounts and extent of such professional
liability insurance coverage shall not be less than two hundred thousand dollars ($200,000) per wrongful act or occurrence and six hundred thousand dollars ($600,000) aggregate coverage. Provider shall maintain comprehensive general liability
insurance with limits of at least five hundred thousand dollars combined single limit coverage. All policies described above shall be effective no later than the effective date of this Agreement, and shall remain in effect thereafter until the
termination of this Agreement. Provider shall obtain and maintain a “tail” policy for a period of not less than five (5) years following the effective termination date of any “claims made policy.” The “tail” policy
shall have the same policy limits as Provider’s professional liability policy. Provider shall, upon execution of this Agreement, and at such times thereafter as PMC may request, furnish PMC evidence of such insurance either in the form of
certificates from the insurer of such insurance or photocopies of the policy itself. Provider shall provide immediate written notice to PMC of any material change in coverage within five (5) days of learning of such change. 
 10.2 Notice of Claim. Provider will notify PMC immediately whenever a Member files a claim against Provider (or any of Provider’s
employees, agents, or Subcontractors) in connection with Covered Services. Upon request by PMC, Provider shall provide full details of the nature, circumstances, and disposition of such claims. 
 ARTICLE 11  
 ADVERTISING
REFERENCES TO PROVIDER 
 Provider agrees that PMC may use Provider’s name, address, telephone number, and a description of
Provider’s credentialed specialty in any roster of Participating Providers published by PMC or Payer, Member handbooks, other materials distributed to Members, or any other marketing materials. The roster may be inspected by and is intended for
the use of prospective and existing participants as well as for advertising purposes. 
 ARTICLE 12  
 TERM AND TERMINATION 
 12.1
Term and Renewal. This Agreement shall commence on the Effective Date and shall continue for a period of one (1) year thereafter (the “Initial Term”). After the initial term, this Agreement shall automatically renew for
successive one (1) year periods (each, a “Renewal Term”), unless one party notifies the other in writing of its intent not to renew the Agreement at least ninety (90) days prior to the effective termination date, or unless this
Agreement is terminated sooner in accordance with its terms. 
 12.2 Termination Without Cause. PMC or Provider may terminate
this Agreement, without cause, by giving ninety (90) days prior written notice to the other party and said termination shall be effective upon the last day of the third full month following the notice of termination. 
  

 17 

 12.3 Immediate Termination. PMC shall have the right to immediately terminate this
Agreement (or the participation of an employee or Subcontractor of Provider under this Agreement) in the event of (i) the violation of any applicable law, rule or regulations; (ii) the revocation, suspension, or restriction of any license,
certificate or other authority required to be maintained by Provider (or Subcontractor); (iii) PMC’s determination that the health and/or safety of any Member is or may be jeopardized; or (iv) for reasons concerning medical competence
or professional behavior. 
 12.4 Termination for Breach. If PMC becomes aware of the occurrence of one of the events about
which Provider failed to give notice as required by Section 4.4, or if any of the representations and warranties set forth in Section 4.1, 4.2, or 4.3 are incorrect, PMC may, in its sole option, terminate this Agreement effective upon
notice to Provider. 
 12.5 Termination by Either Party. PMC or Provider may terminate this Agreement at any time during its
Initial Term or any Renewal Term for a material breach of any term or condition by the other party. Such termination shall be effective only if, after thirty (30) days written notice of intent to terminate is given by the non-breaching party,
the breach is not cured by the breaching party during such time period. The written notice shall set forth the details of the breach. Either party may terminate this Agreement effective immediately upon given notice if the other party files a
petition in bankruptcy, is adjudicated bankrupt or takes advantage of the insolvency laws of any jurisdiction, makes an assignment for the benefit of its creditors, is voluntarily or involuntarily dissolved or has a receiver, trustee or other court
officer appointed with respect to its property. 
 12.6 Continuation. If Provider’s participation under this Agreement is
terminated for any reason other than those set forth in Section 12.3, Provider shall continue the course of treatment of a Member that began prior to such termination or expiration until the Member can, without medically injurious consequences,
be transferred to the care of another Participating Provider. Provider shall be compensated for the aforementioned continued provision of ongoing treatment to a Member who is then receiving Medically Necessary treatment in accordance with the
dictates of medical prudence for a special circumstances, such as treatment for a Member who has a disability, acute condition, or life-threatening illness, or is past the twenty-fourth (24th) week of pregnancy in exchange for continuity of
ongoing treatment of a Member then receiving medically necessary treatment in accordance with the dictates of medical prudence. “Special circumstances” means a condition such that the treating physician reasonably believes that
discontinuing care by the treating physician and Provider could cause harm to the Member. The special circumstance shall be identified by the treating physician, who must request that the Member be permitted to continue treatment under the physician
and Provider’s care. In such cases, PMC will continue to reimburse Provider at no less than at the contract rate for the continued provision of ongoing treatment to a Member and Provider may not seek payment from the Member of any amount for
which the Member would not be responsible if Provider were still in PMC’s Participating Provider network. Provider shall abide by the determination of the applicable grievance and appeals procedures, including but not limited to grievance
procedures for resolving disputes regarding the necessity for continued treatment. PMC may extend this Agreement by giving written notice to Provider until the termination of such Plan Benefit Program but for no more than twelve (12) months.
Provider shall be compensated by PMC at the rates in effect between PMC and Provider as of the date of termination. 
  

 18 

 12.7 Post-Termination Matters. Notwithstanding termination of this Agreement, PMC and Payer
shall continue to have access to the records maintained by Provider in accordance with Section 8.1 for a period of six (6) years from the date of the provision of the Covered Services to Members to which the records refer for purposes
consistent with their rights, duties and obligations under this Agreement. After the effective date of termination, this Agreement shall be deemed to remain in effect for the resolution of all matters unresolved at that date. Termination of this
Agreement shall not affect the rights, obligations and liabilities of the parties arising out of the transactions occurring prior to termination. The provisions of this Section 12.7 shall survive the termination of this Agreement for the period
of time required by State and federal law. 
 12.8 Other Remedies. Nothing contained herein shall be construed to limit either
party’s lawful remedies in the event of a material breach of this Agreement. 
 12.9 Termination of a Plan Benefit Program.
PMC may terminate Provider’s participation, in whole or in part, under a Plan Benefit Program in the event the contract between HCFA and PMC is terminated or not renewed. Such termination shall be accomplished by delivery of written notice
to Provider of the date upon which said termination will become effective. 
 ARTICLE 13 
 MISCELLANEOUS 
 13.1
References to Provider. If Provider is a legal entity composed of licensed Participating Providers, then all references, obligations, representations, warranties, and covenants pertaining to “Provider” herein shall apply to the
legal entity as a whole and each health care provider thereof individually wherever appropriate. In addition, all references, obligations, representations and warranties pertaining to “Provider” shall apply to all employees, agents,
representatives and Subcontractors of Provider, wherever appropriate. 
 13.2 Nondiscrimination and other Material Laws.
Provider agrees to comply with all applicable provisions of State and federal law. Provider shall meet the standards for participation and all applicable requirements for providers of health care services under the Medicare program. In addition,
Provider shall require that all facilities and offices utilized by Provider to provide Covered Services to Medicare Members shall comply with facility standards established by HCFA. Provider shall not unlawfully discriminate against employees or
applicants for employment or against any Members on the basis of race, color, creed, national origin, ancestry, religion, sex, marital status, age (except as provided by law), or physical or mental handicap, sexual orientation, source of payment,
utilization of health services, or other unlawful basis. Provider shall ensure that the evaluation and treatment of its employees and applicants for employment and of Members are free of such discrimination. In addition to the foregoing, Provider
shall comply with Title VI of the Civil Right Act of 1964, as amended (42 U.S.C. § 2000d, et seq.), Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794) and the regulations thereunder, Title IX of the
Education Amendments of 1972, as amended (20 U.S.C. 

  

 19 

 
§ 1681, et seq.), the Age Discrimination Act of 1975, as amended (42 U.S.C. § 9849), the Americans with Disabilities Act (P.L. 101-365)
(ADA) and all implementing regulations, guidelines and standards as are now or may be lawfully adopted under the above statutes. Without limiting the foregoing, Provider shall assure that Members with disabilities are provided with Provider and
Provider’s agents as required by the ADA or other applicable law. 
 13.3 Captions and Gender. All captions and headings
throughout this Agreement are for convenience only and shall in no way be held or deemed to limit, modify or amplify the meaning of any provision of this Agreement. All pronouns and any variations thereof are deemed to refer to the masculine,
feminine, neuter, singular, or plural as the identity of the person or persons may require. 
 13.4 Force Majeure.
Notwithstanding anything in this Agreement to the contrary, the parties shall each be excused, discharged and released from performance under this Agreement to the extent such performance is limited, delayed or prevented in whole or in part for
any reason whatsoever not reasonably within the control of the affected party, including but not limited to any acts of God, war, invasion, acts of foreign enemy, hostilities (whether war was declared or not), any strike and/or industrial dispute,
work stoppage, embargo or ban, non-performance of suppliers, transportation delays or by any law, regulation or order. The foregoing shall not be considered to be a waiver of any continuing obligations under this Agreement, and as soon as such
conditions cease, the party affected thereby shall promptly fulfill its obligations under this Agreement. 
 13.5 Dispute
Resolution. Provider and PMC agree to meet and confer in good faith to resolve any problems or disputes that may arise under this Agreement. Any controversy, dispute or claim arising out of or relating to this Agreement or the breach
thereof, including any question regarding its interpretation, existence, validity or termination, shall be resolved by arbitration in accordance with this Section 13.5; provided, however, that the following shall not be subject to arbitration:
(i) the right of either PMC or Provider to terminate this Agreement without cause under Section 12.2; or (ii) in a legal proceeding brought by a third party against PMC or Provider, or any cross-claim or third party claim brought by a
third party against PMC or Provider. Negotiation shall be a condition precedent to the filing of any arbitration demand by either party, and no arbitration demand may be filed until the exhaustion of PMC’s internal appeal procedures. In the
event arbitration between Provider and PMC becomes necessary, such arbitration shall be initiated by either party making a written demand for arbitration on the other party. The arbitration shall be conducted in Houston, Harris County, Texas. The
arbitration shall be conducted in accordance with the Texas General Arbitration Act (the Act) and the Commercial Arbitration Rules of the American Arbitration Association (the Rules) as they are in effect when the arbitration is conducted. To the
extent that the Act is inconsistent with the Rules, the Act shall govern over the Rules. The parties expressly agree to be bound by the decision of the arbitrator(s). The parties further agree that the prevailing, or substantially prevailing,
party’s costs of arbitration are to be borne in equal shares by the other parties. All costs relating to the arbitration shall be paid by the losing party, including the others attorneys’ and experts’ fees. The parties will bear their
own attorneys’ and expert’s fees. Notwithstanding this agreement to arbitrate, PMC or Provider may seek interim and/or permanent injunctive relief pursuant to this Agreement in any Houston, Harris County, Texas court of competent
jurisdiction. With respect to disputes arising during the life of this Agreement, this Section 13.5 shall survive the termination or expiration of this Agreement. 
  

 20 

 13.6 Successor Entity or Management Company. Provider agrees to provide ninety
(90) days written notice to PMC of its intent to (i) sell, transfer or convey its business or a substantial portion of its business to another entity (“Successor Entity”), or (ii) enter into a management contract with a
management company which does not manage Provider as of the Effective Date (“Management Company”). Provider agrees, and shall cause any such Successor Entity and/or Management Company to agree, to be bound by the terms and conditions of
this Agreement, if this Agreement is not otherwise terminated in accordance with its provisions. PMC shall have the right to terminate this Agreement on ninety (90) days’ prior written notice to Provider if PMC reasonably determines that
any successor entity or company responsible for the management of Provider cannot satisfactorily perform the obligations of Provider under this Agreement or that PMC prefers not to do business with the successor entity or management company.

 13.7 Modification of the Agreement. This Agreement may be amended or modified in writing as mutually agreed upon by the
parties. In addition, PMC may modify any provision of this Agreement upon thirty (30) days’ prior written notice to Provider. Provider shall be deemed to have accepted PMC’s modification if Provider fails to object to such
modifications, in writing, within the thirty (30) day notice period. If Provider objects to a modification of the Agreement by PMC, PMC may terminate this Agreement. Amendments as determined by PMC to be necessary to effect compliance with
legislative, regulatory or other legal authority do not require the consent of Provider and shall be effective immediately upon Provider’s receipt from PMC of notice of amendment. 
 13.8 Assignment. Neither party to this Agreement shall assign or transfer its rights, duties or obligations under this Agreement without
the prior written consent of the other Party; provided, however, PMC may assign this Agreement to an affiliated or related third party. Other than as expressly provided by this Agreement, any attempted assignment, by operation of law or otherwise,
shall be void and unenforceable. This Agreement shall inure to the benefit of and shall bind the successors and permitted assignees of the parties hereto. This Agreement and the rights, interests and benefits hereunder shall not be assigned or in
any manner transferred by Provider. 
 13.9 Indemnification. PROVIDER AGREES TO DEFEND, INDEMNIFY AND
HOLD HARMLESS, PMC AND THEIR DIRECTORS, OFFICERS, EMPLOYEE AFFILIATES, AND AGENTS AGALNST ANY CLAIMS, LOSSES, DAMAGES, COSTS, EXPENSES OR LIABILITIES, INCLUDING COSTS AND ATTORNEYS’ FEES, RESULTING SOLELY FROM NEGLIGENT OR WILLFUL ACTS OR
OMISSIONS BY THE OTHER PARTY, ITS SUBCONTRACTORS, AGENTS, REPRESENTATIVES OR EMPLOYEES OR ARISING OUT OF OR RELATED TO THE PERFORMANCE OR NONPERFORMANCE BY THE OTHER PARTY, ITS EMPLOYEES OR AGENTS AND OTHER SERVICES TO BE PERFORMED BY THE OTHER
PARTY PURSUANT TO THIS AGREEMENT. THIS INDEMNITY SHALL NOT BE CONSTRUED TO LIMIT EITHER PARTY’S RIGHTS TO COMMON LAW INDEMNITY. 
  

 21 

 13.10 Notice. Any notice required to be given pursuant to the terms and provisions hereof
shall be sent by hand delivery, by certified mail, return receipt requested, postage prepaid or by telefacsimile, to PMC or to Provider at the respective address or telephone number indicated herein. Notice shall be deemed to be effective when
mailed or hand delivered, but notice of change of address shall be effective upon receipt. 
 13.11 Governing Law and Venue.
This Agreement shall be governed in all respects by the laws of the State of Texas, and venue for any court action shall lie in Harris County, Texas. 
 13.12 Severance of Invalid Provisions. If any provision of this Agreement is found to be illegal, invalid or unenforceable under present or future laws effective during the term hereof, such provision
shall be fully severable. This Agreement shall be construed and enforced as if such illegal, invalid or unenforceable provision had never comprised a part hereof. The remaining provisions shall remain in full force and effect unaffected by such
severance, provided that the invalid provision is not material to the overall purpose and operation of this Agreement. 
 13.13
Waiver. The waiver by either party of any breach of any provision of this Agreement or warranty representation herein set forth shall not be construed as a waiver of any subsequent breach of the same or any other provision. The failure to
exercise any right hereunder shall not operate as a waiver of such right. All rights and remedies provided herein are cumulative. 
 13.14
Entire Agreement. This Agreement, together with the Exhibits and all other documents incorporated by reference, contains all the terms and conditions agreed upon by the parties hereto regarding the subject matter of this Agreement. Any
prior agreements, promises, negotiations or representations, either oral or written, relating to the subject matter of this Agreement not expressly set forth in this Agreement are of no force or effect. Neither Party shall be entitled to any
benefits other than those specified herein. The Parties acknowledge that in entering into and executing this Agreement, the Parties rely solely upon the representations and agreements contained in this Agreement and no others. 
 13.15 Remedies. All rights, powers, and remedies granted to either Party by any particular term of this Agreement are in addition to, and
not in limitation of, any rights, powers, or remedies that it has under any other term of this Agreement, at common law, in equity, by statute, or otherwise, and all such rights, powers, and remedies may be exercised separately or concurrently, in
such order and as often as may be deemed expedient by either Party. No delay or omission by either Party to exercise any right, power, or remedy shall impair such right, power, or remedy to be construed to be a waiver of any breach or default or any
acquiescence therein. 
 13.16 Nonexclusivity. No provision of this Agreement shall prevent either Party from participating in
or contracting with any other provider, physician group, insurer, health maintenance organization, preferred provider organization, independent practice organization, or other entity. 
  

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 13.17 Execution. This Agreement shall be executed by an authorized representative of each
Party and may be executed in multiple copies. Each copy shall be deemed an original, but all copies together shall constitute one and the same instrument. 
 13.18 Compliance with Law. PMC, Payer and Provider shall follow and adhere to all applicable laws and regulations including, but not limited to, the Health Maintenance Organization Act of 1973 (42
U.S.C.A. § 300e, et seq.) and applicable regulations thereunder, the Employee Retirement Income Security Act (29 U.S.C.A. § 1001, et seq.) and applicable regulations thereunder, the Texas Health Maintenance Organization Act
(TEX. INS. CODE, Chapter 20A) and applicable regulations thereunder and Titles XVIII and XIX of the Social Security Act and applicable regulations thereunder, as amended from time to time 
 IN WITNESS WHEREOF, the foregoing Agreement between PMC and Provider is entered into by and between the undersigned parties, to be effective as of
the date first written above. 
  

									
	Primary Medical Care, Inc.	  		  	Certified Diabetic Supplies
					
	By:	 	  
	  		  	By:	 	 /s/    Grant M. Gables

	Name:	 	Miguel Franco, M.D.	  		  	Name:	 	Grant M. Gables
	Title:	 	President	  		  	Title:	 	V.P. Managed Care
			
	 Address for Notices:
  
	  		  	 Address for Notices:
  

	Primary Medical Care, Inc.	  		  	3030 Horseshoe Drive #200
	8800 Katy Freeway, Suite 210	  		  	Naples, Florida 34104
	Houston, Texas 77024	  		  		 	
	Attn: Managing Director	  		  	Attn: Grant M. Gables
			
	 Telephone Number:
  
	  		  	 Telephone Number:
  

	713-407-3030	  		  	Local 281-827-1200
			
		  		  	Customer Service 800-441-4156

  

 23 

 EXHIBIT B 
 MEDICARE+CHOICE PROGRAM REQUIREMENTS 
 Unless otherwise expressly provided herein, all defined terms
used herein shall have the same meanings ascribed to such terms in the Agreement. The following additional paragraphs, or amendments or additions to existing paragraphs are hereby made a part of the Agreement: 
 ARTICLE 1 
 DEFINITIONS 

 For purposes of this Exhibit B, the following terms shall have the meanings ascribed thereto unless another meaning is clearly required by
the context in which such term is used. Definitions respecting the matters set forth below shall not differ from the definitions set forth in Title XVIII, Part C of the Social Security Act (“1851-1859; 42 U.S.C.A.” 1395w-21 to -28 (West
Supp. 1999)) and the rules and regulations promulgated thereunder. 
 1.1 Continuation Area means an additional area outside of
the PMC’s service area within which PMC furnishes or arranges for the furnishing of Covered Services to Medicare Members who move outside of PMC’s service area. 
 1.2 Medicare Member means a Member who is eligible to receive covered service under a payer plan that is offered under
the Medicare+Choice Program. 
 1.3 Urgently Needed Services means Covered Services under a Plan Benefit Program provided when
a Medicare Member is temporarily absent from the PMC’s service area (or, if applicable, Continuation Area) (or, under unusual and extraordinary circumstances, provided when a Medicare Member is in the PMC’s service area or Continuation
Area, but PMC’s provider network is temporarily unavailable or inaccessible) when such services are Medically Necessary and required without delay in order to prevent the serious deterioration of a Medicare Member’s health as a result of
an unforeseen illness, injury, or condition and it was not reasonable given the circumstances to obtain the services through PMC’ s provider network. 
 ARTICLE 2 
 RESPONSIBILITIES OF PROVIDER 
 2.1 Provision of Services. Provider agrees to provide Covered Services in a manner consistent with professionally recognized standards of
health care. Provider agrees further to (i) provide Covered Services in a culturally competent manner to all Medicare Members by making a particular effort to ensure that those with limited English proficiency or reading skills, diverse
cultural and ethnic backgrounds, and physical or mental disabilities receive the health care to which they are entitled; (ii) provide Medicare Members information regarding treatment options in a culturally competent manner, including the
option of no treatment; and (iii) ensure that Medicare Members with disabilities have effective communications with participants throughout Provider in making decisions regarding treatment options. 

 2.2 Access to Benefits. Provider shall make Covered Services available and accessible to
Medicare Members on a 24-hours per day, 7-day per week basis and with reasonable promptness and in a manner that assures continuity in the provision of Covered Services. 
 2.3 Discrimination Prohibited. Provider shall not deny, limit, or condition the furnishing of benefits to a Medicare Member on the basis of any factor that is related to health status, including, but not
limited to the following: (i) medical condition, including mental as well as physical illness; (ii) claims experience; (iii) receipt of health care; (iv) medical history; (v) genetic information; (vi) evidence of
insurability, including conditions arising out of acts of domestic violence; or (vii) disability. 
 2.4 Screening Mammography,
Influenza Vaccine, Pneumococcal Vaccine, and Woman’s Health Services. Provider acknowledges that Medicare Members may directly access (through self-referral) Covered Services constituting screening mammography, influenza vaccine and
women’s routine and preventative health care services provided by a women’s health specialist Participating Provider. Provider may not bill or collect from Medicare Members copayments, or any other type of cost sharing for influenza
vaccine and pneumococcal vaccine. 
 2.5 Subcontractors. Prior to entering into a subcontract whereby Provider arranges to
provide any of its services hereunder through a Subcontractor, Provider (i) shall obtain FMC’s written approval of such subcontract; and (ii) agrees, and shall cause such Subcontractor to agree, that such services shall be performed
in accordance with the terms and conditions of the Agreement and the HCFA Contract. If Provider carries out any responsibilities under the Agreement through the use of a Subcontractor, including any organization related by ownership or control to
Provider when the subcontract is worth or costs Ten Thousand Dollars ($10,000) or more over a twelve (12) month period, Provider shall obtain and forward to PMC the Subcontractor’s written promise to be bound as Provider under the
Agreement. Subject to and in accordance with the foregoing, Provider shall make available to government agencies and accreditation organizations all Medicare Member medical information required for assessing the quality of care or investigating
Medicare Member’s grievances or complaints. 
 2.6 Reporting Requirements. Provider agrees to provide to PMC all documents
and information necessary for PMC to comply with PMC’s requirements for submitting information under the respective HCFA Contract, as determined in the sole discretion of PMC. Provider further agrees, as a condition to receiving payment under
the Agreement, to provide a monthly certification certifying, to the best of Provider’s knowledge, information, and belief, the accuracy, completeness, and truthfulness of the encounter data Provider submits to PMC under this Section 2.6
and in accordance with the provisions of 42 C.F.R. 422.502(1), as may be amended from time to time. 
 2.7 Accountability.
Provider hereby acknowledges and agrees that PMC shall oversee and be accountable to HCFA for any of PMC’s functions or responsibilities under the Medicare+Choice Program. Provider agrees to cooperate with PMC and assist PMC in such
oversight and accountability activities as part of the program integrity requirements under the Medicare+Choice Program. 

 2.8 Excluded Providers. Provider acknowledges that PMC is prohibited from employing or
contracting with an individual who is excluded from participation in the Medicare program (or with an entity that employs or contracts with such an individual) for the provision of any of the following: (i) health care; (ii) utilization
review; (iii) medical social work; or (iv) administrative services. Provider agrees to immediately notify PMC in the event Provider, or any of its employees, Subcontractors, or agents is excluded from participation in the Medicare program
or any administrative or regulatory proceedings is initiated that could lead to the exclusion of Provider or any of its employees, agents or Subcontractors from the Medicare program. In such event, PMC may immediately terminate Provider’s
participation in PMC or a Plan Benefit Program. 
 2.9 Physician Incentive Plans. In the event Provider enters into an
agreement with any individual physician or physician group related to the performance of Provider’s duties under this Exhibit B that includes a physician incentive plan as defined in 42 C.F.R. §422.208, Provider agrees that such physician
incentive plan shall comply with the rules and regulations set forth under the Medicare+Choice Program and agrees to the following: 
 2.9.1 no payments shall be made directly or indirectly to any physician as an inducement to reduce or limit Medically Necessary services; 
 2.9.2 Provider agrees, and shall cause such physician to agree, to disclose the terms and conditions of any and all physician incentive plan arrangements entered into by Provider, including without limitation:
(i) whether the amount of compensation under such arrangement covers physician referrals; (ii) the amount of the financial incentives, stated as a percentage of withhold or bonus; (iii) the amount of stop loss coverage maintained by
Provider and physicians; and (iv) the number of covered lives under each physician incentive plan submitted in accordance with this Exhibit B or as otherwise required by PMC; and 
 2.9.3 Provider agrees, and shall cause each physician and physician group to agree, to cooperate with any patient satisfaction survey and any
other efforts of PMC to comply with federal and state regulations, including disclosure requirements. 
 2.10 Advance Directives.
Provider shall: (i) document in a prominent part of each Medicare Member’s medical record whether or not the Medicare Member has executed an advance directive; (ii) not condition the provision of care or otherwise discriminate
against a Medicare Member based on whether or not the individual has executed an advance directive; (iii) comply with PMC’ s policies and procedures regarding advance directives; and (iv) comply with requirements of state and federal
law regarding advance directives, including without limitation the rules and regulations under the Medicare+Choice Program. 
 2.11
Notice of Discharge. Provider shall (i) comply with the Medicare+Choice Program requirements and PMC’s policy and procedures regarding review of noncoverage of inpatient hospital care, including without limitation, the
submission of medical records and other pertinent information in a timely manner; and (ii) provide Notice of Discharge to Provider Members in accordance 

 
with PMC’s policies and procedures and the requirements of the Medicare+Choice Program; provided, however, Provider shall not give Notice of Discharge
to any Member without first notifying PMC of the proposed discharge and obtaining PMC’s approval of such Notice of Discharge. Provider shall cooperate with PMC with respect to the proposed discharge. Provider shall cooperate with the Member and
PMC to arrange an orderly discharge, including without limitation providing all medical information related to the Member’s care, subject to and in accordance with state and federal laws and regulations regarding the confidentiality of patient
medical records. Provider agrees to pay the copying costs of any such medical information. 
 2.12 Prohibition on Removal of Assigned
Medicare Members. Provider shall not request, demand, require or otherwise seek, directly or indirectly, the termination from a Plan Benefit Program any Medicare Member based upon the Medicare Member’s need for or utilization of
medically required services, or in order to gain financially or otherwise from such termination. Provider may request that PMC terminate coverage of a Medicare Member for reasons of fraud, disruption of medical services, or failure to follow a
physician’s orders, or for any of the reasons for mandatory disenrollment specified by HCFA. However, Provider agrees that PMC shall have sole and ultimate authority to terminate a Medicare Member’s coverage, and to notify the Medicare
Member of his/her termination. Provider understands that any requested termination is subject to prior approval by HCFA. 
 2.13
Continuation of Covered Services. 
 2.13.1 PMC shall develop a system to provide Provider with reasonable advance notice of
impending ineligibility of a Medicare Member who is currently undergoing treatment from Provider. Upon receipt of notification of ineligibility of a Medicare Member, Provider shall use reasonable efforts (i) to advise such Medicare Member of
alternative health care providers, programs or arrangements, if any, available to such Medicare Member; and (ii) to assist in the transfer of such Medicare Member whose responsibility for treatment is assumed by another health care provider.
Nothing in the Agreement removes the obligation of Provider to not abandon any Member who is a patient. 
 2.13.2 Notwithstanding any
other provision to the contrary, in the event a Medicare Member under a Plan Benefit Program becomes ineligible or a Plan Benefit Program terminates, Provider will continue to provide Covered Services to: (i) all such Medicare Members through
the period for which payment from HCFA to PMC has been paid; (ii) Medicare Members who are inpatients on the date of such event until their discharge. 
 2.13.3 Provider acknowledges that in the event of PMC’s insolvency or other cessation of operations, Provider will continue to provide covered services to Medicare Members through the period for which
payment from HCFA to PMC has been made and to Medicare Members who are inpatients in a hospital on the date of insolvency or other cessation of operations until their discharge. No changes in the insolvency protection or continuation of benefits
provisions under this Section shall be made without prior written approval of HCFA, if applicable. In the event Provider violates this Section, Provider agrees to pay any penalties or sanctions imposed by HCFA or other government agency. 

 ARTICLE 3 
 COORDINATION OF CARE 
 3.1 Coordination of Care. Provider hereby agrees to the
following: 
 3.1.1 Consultation with PP. Provider shall consult with and periodically update the Member’s PP as regards
the treatment being provided to the Member under the referral from the PP. 
 3.1.2 Treatment Referral. Provider agrees
that Covered Services to be provided under this Agreement will be compensated by PMC only on proper referral by a PP, unless the Plan Benefit Program specifically authorizes Provider to provide Covered Services other than through referral by a PP.

 3.1.3 Treatment Updates. Provider agrees to provide the PP of each Member referred to Provider not later than five
(5) working days after the initial consultation with Member, a report concerning the treatment being provided to the Member. If the treatment exceeds ten (10) working days following the date of referral to Provider, Provider shall provide
treatment updates to the PP not less than every fifteen (15) working days beginning on the tenth (10th) day until such treatment is concluded. Provider’s patient records must be properly noted as to the communication of the required
information to the PP. 
 3.1.4 Specialist Referrals. If Provider determines after examination of a Member that the treatment
required for the Member will require specialist services of a Participating Facility which are outside the area of specialization of Provider, Provider shall consult with the PP regarding the needed treatment and the needed services of an additional
Participating Facility, and if the PP considers such referral necessary, the PP shall make an additional referral of the Member to the appropriate Participating Facility as determined to be necessary as a result of the discussions with Provider, in
accordance with the referral policies of PMC. 
 3.2 Exchange of Information. Provider shall cooperate and participate in all
PMC requirements designed to ensure that there is a confidential exchange of information among Participating Providers. 

 ARTICLE 4 
 MANAGED CARE SERVICES 
 4.1 Quality Assurance. 
 4.1.1 Quality Management and Improvement Program. Provider agrees to comply with the quality improvement and compliance program of PMC and
to consult with PMC regarding such activities. 
 4.1.2 External Review. Provider acknowledges that PMC is required under the
Medicare+Choice Program to have an agreement with an independent quality review and improvement organization approved by HCFA to perform an external review of the quality management and improvement program. Provider agrees to comply with the
activities of PMC’s independent quality review and improvement organization in accordance with the applicable Medicare+Choice Program requirements, including, without limitation, (i) allocating adequate space at Provider’s facilities
for use of the review organization whenever it is conducting review activities; and (ii) providing all pertinent data, including without limitation, patient care data, at the time the review organization needs the data to carry out the review
and make its determination. 
 4.1.3 Policies and Procedures. Provider agrees to comply with PMC’s policies and
procedures, including without limitation written standards for the following: (i) timeliness of access to care and member services; (ii) policies and procedures that allow for individual Medical Necessity determinations (e.g., coverage
rules, practice guidelines, payment policies); and (iii) provider consideration of Medicare Member input into Provider’s proposed treatment plan. 
 4.1.4 Grievance, Organization, Determinations, and Appeals. Provider agrees to comply with PMC’ s procedures for Medicare Member grievances, organization determinations, and Medicare Member appeals,
including gathering and forwarding to PMC information related to such appeals. Provider shall maintain a contract with a Peer Review Organization (a “PRO”) operating in the area in which Provider is located, in accordance with the
provisions of 42 C.F.R. § 466.70 et seq. and 42 C.F.R. §422.622. 
 ARTICLE 5 
 FINANCIAL ARRANGEMENT 
 5.1
Special Payment Rules for Inpatient Provider Stays. 
 5.1.1 Provider shall not be entitled to payment from PMC for Covered
Services provided to a Medicare Member who is receiving inpatient hospital services from Provider as of the effective date of the Medicare Member’s election of the Plan Benefit Program until after the date of the Medicare Member’s
discharge. In the event a Medicare Member’s eligibility to receive Covered Services ends, Provider shall be entitled to payment from PMC for Covered Services provided to a Medicare Member who is receiving inpatient hospital services from
Provider as of the effective date of the end of such coverage after such date and until the date of the Medicare Member’s discharge. 

 5.1.2 Provider acknowledges and agrees that after PMC determines that inpatient hospital services
are not, or are no longer, covered under the Plan Benefit Program, PMC is responsible for payment to Provider for services rendered in connection with the continued hospital stay until noon of the calendar day following the day PMC notifies Medicare
Member of its determination regarding coverage for the continued hospital stay only if (i) PMC authorized the inpatient stay directly or by delegation; and (ii) Medicare Member makes a timely request for Peer Review Organization (PRO)
review. Provider further acknowledges and agrees that if PMC did not authorize the inpatient stay directly or by delegation, PMC will only pay Provider for the continued stay if it is determined by PRO or PMC on appeal that the hospital stay should
have been a Covered Service. 
 5.2 Services Furnished Under a Private Contract. Provider shall not be entitled to payment from
PMC for Covered Services (other than Emergency Services or Urgently Needed Services) provided by a physician or other practitioner, including an employee or Subcontractor, who has filed with the Medicare carrier an affidavit promising to furnish
Medicare-covered services to Medicare beneficiaries only through private contracts under Section 1802(b) of the Social Security Act with the beneficiaries. 
 5.3 Incorrect Collections. Provider agrees to refund any amounts incorrectly collected from a Medicare Member (or from
others on behalf of a Medicare Member), and to pay any other amounts due to a Medicare Member (or others on a Medicare Member’s behalf), in accordance with the provisions of 42 C.F.R. § 422.309, as may be amended from time to time. Provider further
agrees to notify PMC of any amounts Provider owes under this Section 5.3. 
 5.4 Medicare as Secondary Payer. Provider
shall not be entitled to payment by PMC for the provision of Covered Services to the extent that the Medicare+Choice Program is not the primary payer, as determined in accordance with the relevant provisions of Section 1862(b) of the Social
Security Act and 42 C.F.R. Part 411. 
 ARTICLE 6 
 ACCESS TO BOOKS AND RECORDS 
 6.1 Access to Records. Notwithstanding any other
provision to the contrary, Provider hereby agrees to the following: the Department of Health and Human Services (ADHHS), the Comptroller General or other government agencies, or their designee may evaluate, through inspection or other means:
(i) the quality, appropriateness, and timeliness of services furnished to Medicare Members; and (ii) the facilities of Provider. Provider further agrees that DHHS, the Comptroller General, or their designees may audit, evaluate, or inspect
any books, contracts, medical records, patient care documentation, and other records of Provider (or its assignee) that pertain to any aspect of services performed, reconciliation of benefit liabilities, and determination of amounts payable under
HCFA Contract, or as the Secretary may deem necessary to enforce the HCFA Contract. Provider agrees to: (i) retain for a period of six (6) years from the final date of the contract period of the HCFA Contract; and (ii) to make
available, for the purposes 

 
specified in this Section 6.1, its premises, physical facilities and equipment, records relating to Medicare Members, and any additional relevant
information that HCFA may require. Provider further agrees that DHHS, the Comptroller General, or their designee’s right to inspect, evaluate, and audit extends through six (6) years from the final date of the contract period of HCFA
Contract or completion of any audit, whichever is later. 
 6.2 Confidentiality of Records. For any medical records or other
information Provider maintains with respect to Medicare Members, Provider must establish procedures to: (i) safeguard the privacy of any information that identifies a Medicare Member; (ii) release information from, or copies of records
only to authorized individuals; (iii) ensure that unauthorized individuals cannot gain access to or alter Medicare Member records; (iv) release original medical records only in accordance with state and federal laws, court orders, or
subpoenas; (v) maintain the records and information in an accurate and timely manner; (vi) ensure timely access by Medicare Members to the records and information that pertain to them; and (vi) abide by all state and federal laws
regarding confidentiality and disclosure for mental health records, medical records, other health information and Medicare Member information. 
 6.3 Exchange of Information. Provider shall maintain each Medicare Member medical record in accordance with standards established by PMC and shall cooperate with PMC to ensure that there is appropriate and confidential
exchange of information among provider network components. 
 ARTICLE 7  
 MISCELLANEOUS 
 7.1 Compliance with Laws. Provider and PMC
agree to comply with: (i) Title VI of the Civil Rights Act of 1964 as implemented by regulations at 45 C.F.R. part 84; (ii) The Age Discrimination Act of 1975 as implemented by regulations at 45 C.F.R. part 91; (iii) The
Rehabilitation Act of 1973; (iv) The Americans With Disabilities Act; and (v) all other applicable laws and rules, including, without limitation, all applicable Medicare rules and regulations and HCFA instruction. Provider acknowledges
that PMC receives federal funds and that as a subcontractor of PMC, the payments Provider receives under the Agreement are, in whole or in part, from federal funds. Provider agrees to comply with all laws, rules, and regulations applicable to
entities receiving federal funds. 
 7.2 Notice to Provider. In the event Provider’s participation in a Plan Benefit
Program is denied, suspended, or terminated, PMC or Payer shall provide Provider the notice required under 42 C.F.R. 422.204 (c)(1). 

 EXHIBIT C 
 REQUIREMENTS OF A CLEAN CLAIM 
  

			
	 Description
 HCFA 1500
	  	HCFA 1500
field
number
	The following data elements must be complete, legible, and accurate:	  	
		
	Patient’s ID
Number	  	1a
		
	Patient’s Name	  	2
		
	Patient’s Date of Birth and gender	  	3
		
	Subscriber’s Name	  	4
		
	Patient’s Address (street or P.O. Box, city, zip)	  	5
		
	Patient’s relationship to Subscriber	  	6
		
	Subscriber’s address (street or P.O. Box, city, zip)	  	7
		
	Other insured’s or enrollee’s name if patient is covered by more than one health benefit plan	  	9
		
	Other insured’s or enrollee’s policy/group number	  	9a
		
	Other insured’s or enrollee’s date of birth	  	9b
		
	Other insured’s or enrollee’s plan name (employer, school, etc.)	  	9c
		
	Other insured’s or enrollee’s health plan name	  	9d
		
	Whether patient’s condition is related to employment, auto accident, or other accident	  	10a-c
		
	Subscriber’s policy number	  	11
		
	Subscriber’s birth date and gender	  	11a
		
	Subscriber’s plan name (employer, school, etc.)	  	11b
		
	Health Plan name	  	11c
		
	Disclosure of any other health benefit plans; if respond “yes” to 11d, then complete 9 through 9d; if respond “no” to 1 Id, then data elements 9 through 9d are not essential
to the claim	  	11d
		
	Patient’s or authorized
person’s signature or notation that the signature is on file with the physician or provider	  	12
		
	Subscriber’s or
authorized person’s signature or notation that the signature is on file with the physician or provider	  	13
		
	Date of current illness, injury, or pregnancy	  	14
		
	First date of previous same or similar illness	  	15
		
	Referring physician’s name	  	17
		
	Referring physician’s UPIN number, if applicable	  	17a
		
	Valid diagnosis code(s) to the fifth digit when applicable	  	21
		
	Prior authorization number, if services require prior authorization	  	23
		
	Date(s) of service	  	24a
		
	Valid place of service codes	  	24b
		
	Valid type of service code	  	24c
		
	Valid procedure/modifier code	  	24d
		
	Diagnosis code pointer by specific service	  	24e
		
	Charge for each listed service	  	24f
		
	Number of days or units	  	24g
		
	Reserved for local use (performing provider number), required if group practice	  	24k

			
	 Description
 HCFA 1500
	  	HCFA 1500
field
number

	Physician’s or provider’s federal tax ID number	  	25
		
	Whether assignment was accepted (applicable when assignment under Medicare is accepted)	  	27
		
	Total charge	  	28
		
	Amount paid is required if (1) an amount has been paid to the physician or provider submitting the claim by the patient or subscriber or (2) an amount of a covered claim was paid by a
primary payor plan	  	29
		
	Balance due is applicable if an amount has been paid to the physician or provider submitting the claim by the patient or subscriber	  	30
		
	Signature of physician or provider or notation that the signature is on file with the health plan	  	31
		
	Name and address of facility where services rendered (if other than home or office)	  	32
		
	Physician’s or provider’s billing name, address, zip code, and telephone #	  	33
	
	Additional Requirements when applicable:
		
	Operative reports or description of services on all claims with procedure codes that end in -99 (unlisted or undefined procedures)	  	Attachment
		
	Description of supplies when using CPT Code 99070	  	Attachment or
 Detail on Claim
 Form

		
	Primary carrier Explanation of Benefits	  	Attachment
		
	Clinical notes detailing unusual billing procedures including, but not limited to, CPT codes billed with a -25 modifier, repeat procedures on the same date of service, and Emergency room
services	  	Attachment
		
	For injectables, indicate the NDC number (or drug name) and quantity	  	Attachment or
 Detail on Claim
 Form

 EXHIBIT C 
 Certified Diabetic Supplies 
 10777 Westheimer, Suite 1100 
 Houston, Texas 77042 
 281-827-1200
local office – Grant Gables 
 800-441-4156 Member Enrollment Customer Service 

 Primary Medical Care 
 Memorial Clinical Associates 
 8800 Katy Freeway, Suite 210 
 Houston, Texas 77024 
 Phone:
(713) 407-3070, Fax: (713) 407-3040 
  
  
 July 28, 2004 
 Certified Diabetic
Specialist            VIA CMRRR 7002 0460 0001 1866 1037  
 ATTN: Christine Goodson

 10777 Westheimer, Suite 1100 
 Houston, Texas 77042 

Re: Contract. 
 Dear Ms. Goodson, 
 Thank you for your interest in Primary Medical Care and Memorial Clinical Associates. We appreciate your time and attention. Please find enclosed an ancillary provider
contract. Please review, execute, and return the contract at your earliest convenience. Upon receipt of the contract, it will be executed by PMC and a copy will be returned to your offices. 
 A Selectcare of Texas credentialing representative will be contacting you shortly thereafter to complete the credentialing process. 
 If you have any questions or if any additional infoiination is needed, please do not hesitate to call me at (713) 407-3070, or you can also contact me at the
above-referenced address. We thank you for your time and attention. 
 Sincerely, 
 

 
 Carole Pinell Contracts DepartmentIndustrial PVF Bonus Plans

 Exhibit 10.31 
 Industrial PVF Bonus Plans 
 Plan Descriptions 
 Section I Plan Overviews 
 Overview 
 IPVF has
establish key incentive compensation plans to drive the strategic initiatives of the Divisions and to reward key employees for continued contribution to the Group. The plans as outlined in the following sections are summarized as follows:

 Section II - Annual Bonus Compensation Plan (Original plan date - 1996) – annual incentive compensation plan established to reward individuals
based mainly on EBITA performance and contribution to the Division. 
 Section III - Additional Incentive Compensation Plan (Original plan date - June
2006) – quarterly plan established for key employees to drive strategic growth initiatives and long term financial results as well as operational excellence. Plan is also EBITA performance based. 
 Section IV - Credit and Collections Compensation Plan (IPVF version) – quarterly compensation plan to specifically reward key credit and collection personnel to
drive cash flow and risk management in accounts receivable. 
 For all plans outlined above, the following applies: 
 Eligibility 
 An employee must be in a bonus eligible position by October 1, current
year in order to participate and be eligible for a bonus payment for current year performance. Unless specifically included or excluded by the Group President. 
 Award Overpayments 
 In the event an employee receives an overpayment of their award, the employee agrees to return such money to the Company
immediately upon learning of the overpayment. A repayment agreement will be signed at the time an overpayment is identified. 
 Income Tax 
 Notwithstanding any other provisions of these Plans, the Company will withhold from any payment made by it under the Plan such amount or amounts as may be required for purposes of
complying with any federal state and local tax or withholding requirements. 
 Benefit Treatment 
 All bonus payments are considered compensation for 401(k) purposes; therefore, employee deferral elections and company matching contributions will be applied. No other health and welfare benefit deductions will be made from
bonus payments. 

 Transfers/Promotions/New Hires/Terminations 
 Transfers 
 If an employee is transferred in or out of an eligible position, the employee will receive a pro-rated award for the time
spent in the position. 
 Promotions/New Hires 
 If an employee is promoted
or hired into an eligible position, the employee will receive a pro-rated award for the time spent in the position. 
 Terminations 
 Employees that terminate employment due to retirement, long-term disability or a reduction-in-force will be eligible for a pro-rated award. Employees that terminate employment
with the Division for any other reason during the year will not be eligible for a payment under the Plan. 
 Calculation of Pro-Rated Awards 
 Pro-rated awards are calculated by determining the full year’s payment, and then paying the portion the employee is eligible for based on the date of the qualifying personnel
action. The amount of such payment is subject to discretionary review by Regional Management and the Group President. 
 Exceptions to the Plan 
 In general, no exceptions are made to the bonus plan. If special circumstances arise, an exception request must be made in writing to the Group President for the specific line of
business and the Regional Management of the applicable division. Final review and approval, when appropriate, will be given by the Group President. 
 Appeals 

 Any appeal or request for correction must be submitted in writing to the Regional Management for the specific line of business and the Business Controller within
two weeks of the award payment. 
 Definitions 
 Fiscal Year:
the fiscal year of the Company. Our fiscal year ends on the last Friday of January each fiscal year. 
 EBITA Performance: generally, no award shall be made
for a person who’s Earnings Before Interest and Tax (EBITA) is less than zero. The EBITA component is subject to interpretation by the Regional Management and the Group President. A positive EBITA does not necessarily indicate a bonus payment
is due, but will be considered along with the other parameters set forth above in the final determination of payments. 
  

 2 

 Strategic Growth Initiatives: Each participant shall be reviewed for their execution or contribution to achieving the Groups
long-term strategic growth initiatives as outlined below: 
  

	 	•	 	 Increase size of branch(s) footprint 

	 	•	 	 Individual contribution to market share gains 

	 	•	 	 Introduce and market new specialty products 

	 	•	 	 Reemphasis or marketing efforts under respective brands 

	 	•	 	 Focus on export sales and international efforts 

	 	•	 	 Increase master distribution efforts 

	 	•	 	 Leverage existing customer base with cross segment efforts 

 Operational Excellence: each participant shall be evaluated on their performance in all operational matters including but not limited to Sarbanes Oxley compliance, invested capital management, and safety concerns. 
 Leadership Excellence: Select participants shall be reviewed and rewarded on their demonstration of leadership qualities, including but not limited to change management,
acceptance of new challenges and roles, motivation and empowerment of employees. 
 Individual Contribution: All participants will be reviewed and rewarded for
their individual contributions above and beyond their normal duties or responsibilities. This is on a case-by-case basis. 
  

 3 

 Section II Annual Bonus Compensation Plans 
 Introduction & Purpose 
 In order to continue to drive growth and operational excellence within the Industrial PVF Group
(“IPVF”), it is important to have clearly defined goals and objectives that support and compel individual and organizational success. The IPVF Group recognizes the importance of achieving company success by rewarding short-term
performance. The IPVF Group, Annual Field Manager Bonus Plan (“The Plan”) has been developed to provide cash bonus payments upon p & I performance and operational excellence for each fiscal year. 
 Plan Participation 
 This plan applies to full-time, salaried exempt Managers,
Salespeople, and select individual contributors from all lines of business in the following positions: 
  

	 	q	  Regional Managers 

	 	q	  Branch Managers 

	 	q	  Regional Sales Manager 

	 	q	  Account Managers 

	 	q	  Salespeople 

	 	q	  Sales Managers 

	 	q	  Regional Operations Managers 

	 	q	  District Operations Managers 

	 	q	  Branch Operations Managers 

	 	q	  Branch sales and operational support functions 

 Effective Date 

The Plan is effective from the first day of the fiscal year until the end of the fiscal year, and supersedes all prior bonus programs. Participants in the Field Manager Bonus
Plan must be actively employed on the date the award is paid. The Plan will be re-evaluated on a fiscal year basis. 
 Employee participation on this plan is not
exclusive. Select employees can participate in both a bonus plan, other incentive plan and/or a commission plan at the same time. 
 Plan Design/ Measures,
Weightings and Objectives 
 Performance Measures 
 Each line of business
will be measured on EBITA performance: 
 The amount of bonus to be paid out shall vary between 5% and 15% of consolidated EBITA for each of the
segments (PVF – (Southwest Stainless, Multalloy, J & J), Metals, and Sunbelt, Florida Industrial, and the Admin Group) within the IPVF Division. This will result in a bonus pool, “Pool”, to be allocated by individual based on
percent of EBITA. The final payout by individual shall first be determined by Regional Managers then approved by the Group President. 
  

 4 

 Target Bonus Percentage 
 The
“Target Bonus Percentage” is the percentage of current year EBITA payable to a participant. Due to the cyclical nature of the IPVF business, bonuses may be significantly higher or lower year over year. The amount of consolidated bonus
payments shall range from 10.0% to 14.0% of the Groups consolidated EBITA for a given year. 
  
 Calculation of Bonus Payments 
 General Rules 
 Bonus
calculations will be made using current year-end actual results, subject to adjustment at the discretion of the Group President to exclude items that are not operational, and therefore do not reflect the year’s performance against objectives,
such as accounting principle changes or acquisitions. Additionally, the actual current year results may be adjusted to account for branch openings/closings and divestitures. 
 P&L amounts and percentages are not rounded when computing bonuses. In the event a branch or region generates a loss on the year, certain individuals may be eligible for a discretionary payment. 
 Sample Calculation: 
 [Sample calculation with respect to a non-executive intentionally
omitted.] 
  

 5 

 Section III Additional Incentive Compensation Plan 
 Introduction & Purpose: The purpose of Additional Incentive Compensation is primarily to compensate and encourage top talent to drive key growth initiatives and offer a vehicle to attract talent to the IPVF
Group. It is believed that this plan sets the Division apart from regional and global competition who are unable to leverage the financial and organizational strength of their respective organizations in such a unique manner 
 Plan Participation: Will be based on the Group Presidents discretion. Generally, eligibility is limited to professionals who have demonstrated and are designated as
critical to the organization. Primarily such individuals will be in Purchasing, Sales, Regional/Branch management and other select individuals. Participants may also be eligible for normal recurring performance based bonuses and commissions as well
as other equity awards so designated. 
 Compensation: Participants will be allowed to participate from a pool of bonus monies based on the IPVF Consolidated
Group’s results. Monthly, 2.0% of EBITA will be accrued for such payment. This will be paid over and above the bonus plans currently in place as outlined above, which accrue at rate of between 5%-15% of EBITA Payments will generally be made to
participants quarterly or based upon final review and approval by the Group President. 
 The following are the key individuals participating in Additional Incentive
Compensation Plan: 
  

							
	  Key Participants
	 	  Job Title
	 	  Baseline % of 2.0% of EBITA(a)
	 	 
	  
 Mike Stanwood
	 	  
 Group President
	 	  
 10.3%
	 

 [Information with respect to non-executives intentionally omitted.] 
  
  
  
 (a) Baseline % is amount payable by person on the 2% Bonus pool based on participants % of total Annual Bonus Payment as a percent of total Annual Bonus Payments as set forth in
Section II. Example, if total Annual bonuses for a given year were $10.0 million payable to all IPVF employees, and the respective employees bonus was $500,000, then the participant would be eligible to receive 5.0% of the Additional Incentive
Compensation Plan bonus pool. Final percentages are all subject to the Group Presidents review and approval. The Group Presidents % is based on payout ratio of .8577 of the IPVF EBITA. This equates to approximately 10.3% of total bonuses paid and is
the applicable percentage used for the above calculation of Additional Incentive Compensation pay out ratios. 
  

 6 

 Other Possible Additional Compensation Plan Participants based Group Presidents Discretion 
 [Information with respect to non-executives intentionally omitted.] 
  
 Sample Calculation: 
 [Sample calculation with respect to a non-executive intentionally
omitted.] 
  
 Effective Date: Plan is in effect as of June 2006. No amendments have been
made to the plan. 
  

 7 

 Section IV Credit and Collections Bonus Compensation Plan 
 Introduction 
 Clearly defined goals and objectives serve as a roadmap for
individual and organizational success. IPVF recognizes that the success of the company is dependent on the individual contributions of each employee. The Credit Department Bonus Plan establishes specific goals and objectives, which, if met, enable
each employee to share in IPVF’s success. 
 Effective Date 
 The bonus
payout for each quarter will be paid based upon the current year bonus plan outlined below. This plan will be re-evaluated on a fiscal year basis. 
 Calculation of Bonus Payments – General Rules 
 Overview 
  

	•	 	 Bonus calculations will be subject to adjustment at the discretion of the Director of Credit & Collections to exclude items that are not operational and therefore do
not reflect the year’s performance against objectives, such as accounting principle changes or acquisitions. 

  

	•	 	 Business Performance will be calculated and paid annually. Individual Performance will be calculated quarterly and paid quarterly. 

  

	•	 	 Individual performance will be paid quarterly and the Business Performance will be based on annual business results and paid on an annual pro-rated basis.

  

	•	 	 Eligible employees must be employed at the time the bonus is paid (i.e. checks sent via mail and/or direct deposited). 

  

	•	 	 Additional bonuses may be earned in conjunction with supplemental employee incentive plan(s). 

 Plan Design / Measures, Weightings and Objectives 
 The Business Credit Bonus Plan is separated into two separate
components: 
  

	•	 	 Quarterly Component 

  

	•	 	 Annual Component 

  

 8 

 Quarterly Component: 
  

	•	 	 The following two variables are used to evaluate the quarterly bonus component: 

  

	 	¡	 	 Past Due Reduction — each 100 basis point improvement over prior year, prior quarter will result in a bonus increase of 3% 

  

	 	¡	 	 DSO Reduction — each  1/2 day DSO over prior year,
prior quarter will result in a bonus increase of 2% 

  

	•	 	 The combination of the past due and DSO bonus percentages is multiplied by the quarterly salary earned by the Business Credit employee to calculate the Business Credit
employee’s quarterly bonus. This is subject to review and adjustments by the Group Controller and the Group President. 

  

	•	 	 There is a 37.5% cap on the quarterly bonus payout that a Business Credit Director can receive. If the Business Credit employee ends up earning more than 37.5% based on the
past due and DSO bonus percentages, the total bonus percentage will be adjusted down to the 37.5% cap. 

  

	•	 	 Each amount payable is subject to adjustments based on the discretion of the Group Controller and or the Group President. 

  

 9

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