Document:

EX-4.18

 Exhibit 4.18 
 CONFIDENTIAL TREATMENT REQUESTED 
 The portions of this document marked by “XXXX” have
been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange 

Amendment to the 
 Master Service Agreement 
 And 

Statement of Work 
 Dated March 05, 2008 
 By and between 

MAKEMYTRIP INDIA PRIVATE LIMITED 
 And 
 IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED 

 This Eighth (8th) Amendment Agreement (“Amendment No. 8”) dated October 27, 2011 to the Master Services
Agreement dated March 05, 2008, First Amendment dated July 16, 2008, Second Amendment dated July 28, 2009, Third Amendment dated November 4, 2009, Fourth Amendment dated December 09, 2010, Fifth Amendment dated
December 10, 2010, Sixth Amendment dated December 18, 2010 and Seventh Amendment dated April 7, 2011 thereto and Statement of Work dated March 05, 2008 (collectively referred to as “Agreement”) is made at New
Delhi: 
 By and between: 

MakeMyTrip India Private Limited, a Company registered under the Companies Act, 1956 and having its corporate office at 103, Udyog Vihar,
Phase I, Gurgaon, 122016 (hereinafter referred to as “MMTL” which expression shall, unless repugnant to or inconsistent with the context, mean and include its successors and permitted assigns), of the ONE PART 

And 
 IBM Daksh Business Process Services
Private Limited, a Company registered under the Companies Act, 1956 and having its registered office at Birla Tower, 1st Floor, 25, Barakhamba Road, Connaught Place, New Delhi 110001 (hereinafter referred to as “IBM” which
expression shall, unless repugnant to or inconsistent with the context, mean and include its successors and permitted assigns), of the OTHER PART. 
 WHEREAS MMTL has entered into the Agreement with IBM and both Parties agree to amend the Agreement as mentioned below. 

	REDACTED	CONFIDENTIAL TREATMENT REQUESTED 

 The portions of this document marked by “XXXX” have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

 TERMS AND CONDITIONS GOVERNING THIS ADDENDUM 
 The Parties have agreed to amend and include the following terms and conditions in regard to the Agreement: 
  

	 	I.	The Parties hereby agree to amend the existing Section 3, of Amendment No. 6, to add “Domestic Holidays and Outbound Tours” as a new LoB
(“New LoB”) to the current scope of services and run a Pilot for the New LoB effective from August 1, 2011 till December 31, 2011, with the following considerations: 

 

	 	a.	The New LoB will be delivered from the existing service delivery centre at Chandigarh, India. 

 

	 	b.	No new language will be added to the current scope of work. 

  

	 	c.	The New LoB will have similar agent profile and hierarchy ratios as in the US Sales LoB. New Hire Training is not included in the ongoing charge and will be charged at
INR XXXX per hour per agent for the MMTL process / product training duration and no price will be charged for agent rate till the time agent start taking calls / performing transactions 

 

	 	d.	Price points for this Pilot work (in INR) will be as follows : 

  

																	
	 Line Of Business
	  	<XXXX Headcount	 	  	XXXX Headcount	 	  	XXXX Headcount	 	  	>XXXX Headcount	 
	 Chandigarh — US LoB’s
	  				  				  				  			
	 Domestic Holidays and Outdoor Tours
	  	 	XXXX	  	  	 	XXXX	  	  	 	XXXX	  	  	 	XXXX	  

  

	 	e.	Price point mentioned above are valid for only till December 31, 2011 for this Pilot work only, any change in scope of work will lead to re- pricing and new price
points 

  

	 	f.	MMTL and IBM to meet again in the month of December to discuss on new prices for this LoB to be effective from January 1, 2012. 

 

	 	II.	This Amendment No. 8 shall be effective from August 01, 2011 (“Amendment No. 8 Effective Date”) and shall be co-existent and co-terminus
with the Agreement. 

  

	 	III.	Except for the amendments provided hereunder, all other terms and conditions of the Agreement, which have not been specifically changed / amended / modified hereunder,
shall remain unchanged and continue to be binding between the Parties and the same shall be deemed to be a part of this Amendment No. 8 by reference. 

	 	IV.	This Amendment No. 8 read together with the Agreement reflects the complete understanding between the Parties. This Amendment No. 8 is incorporated into and
deemed to be part of the Agreement. 

 ACCEPTED AND AGREED BY THE FOLLOWING AUTHORISED REPRESENTATIVES OF THE PARTIES:

  

					
	 MakeMyTrip India Private Limited
	 		  	IBM Daksh Business Process Services Pvt. Ltd.
			
	 By: /s/ Jasmeet Singh

 
 Name: JASMEET SINGH

 
 Title:

 
 Date: 28/OCT/2011
	 		  	 By:  /s/ Sunil K Gupta
  

Name: SUNIL K GUPTA
  
 Title: Head of Planning
  
 Date:
27/10/2011EX-4.19

 Exhibit 4.19 
 CONFIDENTIAL TREATMENT REQUESTED 
 The portions of this document marked by “XXXX” have
been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission. 
 Amendment to the 
 Master Service Agreement 

And 

Statement of Work 
 Dated March 05, 2008 
 By and between 

MAKEMYTRIP INDIA PRIVATE LIMITED 
 And 
 IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED 

 This Ninth (9th) Amendment Agreement (“Amendment No. 9”) dated December 29, 2011 to the Master
Services Agreement dated March 05, 2008, First Amendment dated July 16, 2008, Second Amendment dated July 28, 2009, Third Amendment dated November 4, 2009, Fourth Amendment dated December 09, 2010, Fifth Amendment dated
December 10, 2010, Sixth Amendment dated December 18, 2010, Seventh Amendment dated April 7, 2011 and Eighth Amendment dated 27 October, 2011, thereto and Statement of Work dated March 05, 2008 and Statement of Work for OBT
and DH dated January 1, 2012 (collectively referred to as “Agreement”) is made at New Delhi: 
 By and between:

 MakeMyTrip India Private Limited, a Company registered under the Companies Act, 1956 and having its corporate office at 103,
Udyog Vihar, Phase I, Gurgaon, 122016 (hereinafter referred to as “MMTL” which expression shall, unless repugnant to or inconsistent with the context, mean and include its successors and permitted assigns), of the ONE PART

 And 
 IBM Daksh Business Process
Services Private Limited, a Company registered under the Companies Act, 1956 and having its registered office at Birla Tower, 1st Floor, 25, Barakhamba Road, Connaught Place, New Delhi 110001 (hereinafter referred to as “IBM”
which expression shall, unless repugnant to or inconsistent with the context, mean and include its successors and permitted assigns), of the OTHER PART. 
 WHEREAS MMTL has entered into the Agreement with IBM and both Parties agree to amend the Agreement as mentioned below. 
 TERMS AND CONDITIONS GOVERNING THIS ADDENDUM 
 The Parties have agreed to amend and include
the following terms and conditions in regard to the Agreement: 
  

	 	I.	 The existing Statement of Work effective from 5th March, 2008 be called as Schedule 1 to the Master Services Agreement dated 5th March, 2008 between IBM and MMTL. 

 

	 	II.	The Parties hereby agree to amend the existing Section 1 of Amendment No. 2 dated July 28, 2009 and replace it with the following new Section 1:

 “Term: The Term of the original Master Service Agreement will commence as of the Agreement Effective Date
and will continue for a period of seven (7) years or the last expiration of any Transaction Document in effect as of the date of such expiration, whichever is later, unless earlier terminated in accordance with the provisions of this Agreement.
The Parties may agree to extend the Term of this Agreement, on mutually acceptable terms, by exchanging a letter duly signed by the authorized representatives of both Parties before the expiration of this Agreement. Each Transaction Document shall
set forth the applicable term for that Transaction Document.” 

  
 2 

	REDACTED	CONFIDENTIAL TREATMENT REQUESTED 

 The portions of this document marked by “XXXX” have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

  

	 	III.	Delete the existing Section 2 of Amendment No. 2 dated July 28, 2009 and replace it with the following new Section 2: 

“The expiration date as stated in the Statement of Work to the MSA and the MSA, both dated March 03, 2008, shall be amended to
read March 04, 2015” 
  

	 	IV.	Delete the existing Section 1 of Amendment No. 6 dated December 18, 2010 and replace it with the following new Section 1: 

“Termination for Convenience: 
 Both IBM and MMTL may elect to terminate the original Master Service Agreement or any applicable Statement of Work under it, for convenience. Such Termination can only be done by providing six
(6) months written notice, in advance to the other Party. Such notice can only be served after four (4) years from the Transaction Effective Date as per the original Agreement dated March 05, 2008 after MMTL pays to IBM the following
Termination Fee: 
  

					
	 Period of serving termination notice
	  	Termination Fee	 
	 5th March, 2012 to 4th March, 2013
	  	 	XXXX	  
	 5th March, 2013 to 4th March, 2014
	  	 	XXXX	  
	 5th March, 2014 to 4th March, 2015
	  	 	XXXX	  

  

	 	V.	This Amendment No. 9 shall be effective from January 1, 2012 (“Amendment No. 9 Effective Date”) and shall be co-existent and co-terminus
with the Agreement. 

  

	 	VI.	Except for the amendments provided hereunder, all other terms and conditions of the Agreement, which have not been specifically changed / amended / modified hereunder,
shall remain unchanged and continue to be binding between the Parties and the same shall be deemed to be a part of this Amendment No. 9 by reference. 

  

	 	VII.	This Amendment No. 9 read together with the Agreement reflects the complete understanding between the Parties. This Amendment No. 9 is incorporated into and
deemed to be part of the Agreement. 

  
 3 

 ACCEPTED AND AGREED TO BY THE FOLLOWING AUTHORISED REPRESENTATIVES OF THE PARTIES: 

 

					
	MakeMyTrip India Private Limited	 		 	IBM Daksh Business Process Services Pvt. Ltd.
			
	By:	 		 	By:
			
	Name: JASMEET SINGH	 		 	Name: VINAYAK B. SASTRI
			
	Title: DELIVERY HEAD	 		 	Title: GENERAL MANAGER — CONSOLIDATION, FOP OE
			
	/s/ Jasmeet Singh	 		 	/s/ Vinayak B. Sastri
			
	Date: 29/12/11	 		 	Date: 29/12/11

  
 4

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00205-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00205-of-00352.parquet"}]]