Document:

Prepared by MERRILL CORPORATION

	

  SUN CONFIDENTIAL

  	

   

  	

  Exhibit 10.72

   

  Agreement No.:

  80458

  

 

MASTER SUPPORT AGREEMENT

 

This Master Support

Agreement ("Agreement") is made and entered into this 28th

day of September, 2001 ("Effective Date") by and between Sun

Microsystems, Inc., a Delaware corporation, located at 901 San Antonio Road,

Palo Alto, California 94303 ("Sun") and Insignia Solutions, Plc. with

its principal place of business at 41300 Christy Street, Fremont, California

94538 ("Customer").

 

This Agreement sets forth

the terms under which Customer purchases technical support from Sun and Sun

delivers such support to Customer.  The

specific technical support provided is set forth in the Program Modules (as

defined below).

The parties have caused

this Agreement to be executed by their authorized representatives.

 

	

  Sun

  Microsystems, Inc.

  	

   

  	

  Insignia

  Solutions, Plc.

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Signed:

  	

  /s/ Sheila Kerr

  	

   

  	

  Signed:

  	

  /s/ Al Wood

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Name:

  	

  Sheila Kerr

  	

   

  	

  Name:

  	

  Al Wood

  
	

   

  	

  (printed or typed)

  	

   

  	

   

  	

  (printed or typed)

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Title:

  	

  Manager, STS Operations

  	

   

  	

  Title:

  	

  CFO

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Date:

  	

  9/28/01

  	

   

  	

  Date:

  	

  9/28/01

  

 

The parties agree as

follows:

 

TERMS AND CONDITIONS

1.0       DEFINITIONS

1.1        "Confidential Information" means

(i) all technical information and any source code which Sun discloses to

Customer under this Agreement, (ii) that technical information of Customer or

business information of either party disclosed to the other pursuant to this

Agreement which is designated as "confidential" (or with words of

similar meaning) in writing by the disclosing party, or if disclosed orally,

designated as "confidential" (or with words of similar meaning) prior

to disclosure.

1.2        "Customer Contact" means

employees of Customer designated to access Support from Sun and coordinate

Support activities with Customer.

1.3        "Customer Site" means the

Customer facility physically located at the address identified in Attachment

A.

1.4        "Distributor" means an entity

that distributes Customer's products and which is under a contractual

obligation to Customer as set forth in this Agreement.

1.5        "End User" means the entity to

whom the binary code license included with the Supported Products and

Technologies applies and to whom Customer and/orDistributors furnish the

binary products for use on or with Customer's products for internal use and not

for resale, marketing, or leasing.

1.6        "Error" means any reproducible

failure of a Supported Product to perform its intended functions or any

significant inaccuracies in associated end-user documentation.

1.7        "Error Corrections" means a

modification, addition, procedure, routine or work-around intended to correct

the practical adverse effects of an Error.

1.8        "Incident" means a discrete

technical or non-technical issue that is submitted by Customer which requires a

response as specified in the applicable Program Module. In cases where multiple

related issues are resolved as a result of a single response, this will be

considered a single Incident. 

1.9        "Incident Pack" means the

maximum number of Incidents during the term of this Agreement that a Customer

initiates. 

1.10      "Program Module" means the

attachments to this Agreement which describe the features and terms of Support.

Certain Program Modules require Customer to execute an additional Program

Module to add a Supported Product or Technology. In such cases, the additional

Program Modules will become incorporated by reference herein when executed by

the parties.

1.11      "Project Team" means a group of

development engineers organized to work together on a common set of objectives

or issues that results in a finished product.

 

Confidential

treatment has been requested for portions of this exhibit.  The copy filed herewith omits the

information subject to the confidentiality request.  Omissions are designated as [******].  A complete version of this exhibit has been filed separately with

the Securities and Exchange Commission.

1.12      "Software License" and

"Technology License" mean an agreement in effect with Sun

or any of its affiliated companies at the time of an Incident and pursuant to

which, Customer has been granted at a minimum the right to use or distribute

Supported Products and Technologies in binary form.

1.13      "Support" means Sun technical

support described in the Program Modules including any software, technical data

and documentation.

1.14      "Supported Product(s) and Technology(ies)" means

a Sun supported product or technology licensed to Customer pursuant to a

Software License or a Technology License and for which Customer has paid the

appropriate Support fee.

 

2.0       TERM

AND TERMINATION

2.1        Term and Termination. This Agreement will

commence upon the Effective Date and remain in effect for a period of one (1)

year. Thereafter, the Agreement shall automatically renew for up to two (2)

additional successive one (1) year periods, unless Insignia provides written

notice of its intent not to renew at least sixty (60) days prior to the end of

the then current term or unless  the

Support Program Modules for the Supported Products and Technologies cease to be

made generally available by Sun. Either party may terminate this Agreement by

written notice (i) immediately, upon material breach by the other party of the

confidentiality provisions of this Agreement; or (ii) if the other party fails

to cure any material remediable breach within thirty (30) days of receipt of

written notice of the breach.

2.2        Effect of Termination. Upon termination or

expiration of this Agreement, Customer must discontinue use of Support and Sun

Confidential Information in its control or possession. Rights and obligations

which by their nature should survive, will remain in effect after termination

or expiration of this Agreement.

2.3        No Liability for Termination. To the

fullest extent allowed by any applicable law, Customer agrees that it will have

no rights to damages or indemnification of any nature due to any expiration or

rightful termination of this Agreement by Sun pursuant to its terms. CUSTOMER

EXPRESSLY WAIVES AND RENOUNCES ANY CLAIM TO COMPENSATION OR INDEMNITIES FOR ANY

TERMINATION OF BUSINESS RELATIONSHIP BY A FOREIGN BUSINESS ENTITY, WHICH MAY EXIST

UNDER THE LAWS OF ANY APPLICABLE JURISDICTION.

 

3.0       CONFIDENTIAL

INFORMATION

3.1        Obligations. Neither party may disclose

Confidential Information or use it except for the purposes specified in this

Agreement. Each party will protect the confidentiality of Confidential

Information to the same degree of care, but no less than reasonable care, as

such party uses to protect its own Confidential Information. Each party's

obligations regarding Confidential Information will expire no less than five

(5) years from the date of receipt of the Confidential Information, except for

Sun source code which will be protected by Licensee in perpetuity. Neither

party may use Confidential Information from the other except for the purposes

specified in this Agreement.

3.2         Exceptions. The obligations of Section 3.1

will not apply to any portion of the Confidential Information which a receiving

party can demonstrate: (i) is now, or hereafter through no act or failure to

act on the part of the receiving party becomes, generally known in the software

industry; (ii) is independently developed by the receiving party without use of

any manifestations of the Confidential Information; or (iii) is hereafter

rightfully furnished to the receiving party by a third party without restriction

on disclosure.

 

4.0       PAYMENTS

4.1        Payment Terms. Unless otherwise provided

in a Program Module, all payments under this Agreement are due within thirty

(30) days of Sun's invoice date. Sun may, at its sole option, immediately

terminate or suspend Support in the event Customer is delinquent in the payment

of any invoice from Sun for a period in excess of thirty (30) days.

4.2        Additional Charges. Any on-Customer Site

service performed outside the scope of this Agreement, will be charged at the

then prevailing Sun rates for labor, travel, lodging and materials. The minimum

time charged for any travel will be four (4) hours including travel time to and

from the Customer Site.

4.3        Taxes. All payments required by this

Agreement are exclusive of taxes and Customer agrees to be responsible for the

payment of all such taxes (excluding taxes based on Sun's income).

 

5.0       WARRANTIES

Sun warrants that

for a period of ninety (90) days from receipt of software provided under this

Agreement, if any, the media on which the software is furnished will be free of

defects in materials and workmanship under normal use. Customer's exclusive

remedy and Sun's entire liability under this limited warranty will be at Sun's

option to repair or replace the software.

 

6.0       DISCLAIMER

OF WARRANTIES

6.1        Disclaimer. UNLESS SPECIFIED IN THIS

AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,

INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH

DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

6.2        Nuclear Applications. Support is not

designed or intended for use in the design, construction, operation or

maintenance of any nuclear facility. Sun disclaims any express or implied warranty

of fitness for such uses. 

 

7.0       LIMITATION

OF LIABILITY

   Except for obligations under Section 6.2

(Nuclear Applications) and any applicable Software License or

Technology License, and to the extent not prohibited by applicable law:

   A.     Each

party's aggregate liability to the other for claims relating to this Agreement,

whether for breach or in tort, will be limited to the amount paid by Customer

for the Support which is the subject matter of the claims.

   B.      Neither

party will be liable for any indirect, punitive, special, incidental or

consequential damage in connection with or arising out of this Agreement

(including loss of business, revenue, profits, use, data or other economic

advantage), however it arises, whether for breach or in tort, even if that

party has been previously advised of the possibility of such damage.

   C.      Liability

for damages will be limited and excluded, even if any exclusive remedy provided

for in this Agreement fails of its essential purpose.

 

8.0       MISCELLANEOUS

8.1         Assignment. Neither party may assign or

otherwise transfer any of its rights or obligations under this Agreement,

without the prior written consent of the other party, except that Sun may

assign its right to payment and may assign this Agreement to an affiliated company.

8.2        Force Majeure. A party is not liable under

this Agreement for non-performance caused by events or conditions beyond that

party's control, if the party makes reasonable efforts to perform. This

provision does not relieve Customer of its obligation to make payments then

owing.

8.3        Notices. All written notices required by

this Agreement must be delivered in person or by means evidenced by a delivery

receipt and will be effective upon receipt.

8.4        Import and Export Laws. All Support

delivered under this Agreement is subject to U.S. Export control laws and may

be subject to export or import regulations in other countries. Customer agrees

to comply strictly with all such laws and regulations and acknowledges that it

has the responsibility to obtain such licenses to export, re-export or import

as may be required after delivery to Customer.

8.5        Waiver. Any express waiver or failure to

exercise promptly any right under this Agreement will not create a continuing

waiver or any expectation of non-enforcement.

8.6        Governing Law. Any action related to this

Agreement will be governed by California law and controlling U.S. federal law.

The United Nations’ Convention on Contracts for the International Sale of Goods

and the choice of law rules of any jurisdiction will not apply.

8.7         Official Language. The official text of

this Agreement will be in the English language and any interpretation or

construction of this Agreement will be based thereon. In the event that this

Agreement or any documents or notices related to it are translated into any

other language, the English language version will control.

8.8        Relationship of the Parties. This

Agreement is not intended to create a relationship such as a partnership,

franchise, joint venture, agency, or employment relationship. Neither party may

act in a manner which expresses or implies a relationship other than that of

independent contractor, nor bind the other party.

8.9        Entire Agreement. This Agreement

(including the Program Module(s)) is the parties’ entire agreement relating to

its subject matter. It supersedes all prior or contemporaneous oral or written

communications, proposals, conditions, representations and warranties and

prevails over any conflicting or additional terms of any quote, order,

acknowledgment, or other communication between the parties relating to its

subject matter during the term of this Agreement. No modification to this

Agreement will be binding, unless in writing and signed by an authorized

representative of each party.

 

ATTACHMENT A-1

Java Technology

PROGRAM MODULE

(BASE PORTING KIT)

 

This Program

Module sets forth the Support provided by Sun directly to Customer for the Base

Porting Kit program for Supported Products and Technologies. For purposes of

this Program Module, "Technology License" means an agreement in

effect with Sun or any of its affiliated companies at the time of an Incident

and pursuant to which, Customer has been granted, at a minimum, the right to

use Supported Products and Technology(ies) in source form.  Customer acknowledges and agrees that it

has, as of the date of Customer's execution of this Attachment A-1, assented to

and is bound by the terms of a Technology License with Sun for the Supported

Products and Technologies listed below. 

Support provided under this Attachment A-1 shall terminate immediately

upon termination or expiration of the Technology License for any reason.

 

1.0          Customer Support Information.

 

1.1          Supported Products and Technologies:

                Java 2 Platform, Micro Edition Connected Device

Configuration ("CDC")

                Java 2 Platform, Micro Edition Foundation Profile

("Foundation Profile")

                Java 2 Platform, Micro Edition Connected Limited

Device Configuration ("CLDC")

                Java 2 Platform, Micro Edition Mobile Information

Device Profile ("MIDP")

                Personal Java Platform

("PJava")

                Java TV

                Embedded Java Platform

("eJava")

 

1.2          Customer Product Line(s):

                Jeode, Customer's clone virtual

machine products for the embedded market

 

1.3          Customer Site(s):

                 41300 Christy Street, Fremont, California 94538

 

2.0       Definitions

2.1        "Product Line" means one (1) or

more Customer products that, in addition to implementing or incorporating the

same Supported Product or Technology, have substantially similar specifications

for hardware, software, processors and other design elements. The Customer Product

Lines for which Sun will provide Support shall be specified in this Program

Module.

2.2        "Updates" means modifications,

variations and enhancements, to the extent included in a patch or release of

the Supported Product or Technology unless otherwise specified herein, which

Sun generally licenses as a part of a Supported Product or Technology. This

term does not include additional reference implementations or ports of any Java

technology unless specifically licensed in the Technology License. 

2.3        "Upgrades" means new versions of

the Supported Products and Technologies designated exclusively by Sun as an

“Upgrade” and released by Sun from time to time.

 

3.0      

Support Features

   *Access

to Technology Compatibility Kit (TCK):  Customer

will have on-line access to the TCK for each Supported Product or Technology in

binary and source form, the TCK User Guide, Error Corrections to the same;

frequently asked questions (FAQs) and TCK informational updates. The TCK for

each Supported Product or Technology shall be made available to Customer at the

same time that Sun, in its sole discretion, makes it available to commercial

licensees of that Supported Product or Technology.

   *Access

to Java Technology Licensee Website:  On-line access to: Each Supported Product or

Technology in source reference form, Upgrades, Updates, early access versions

and interim builds of the same. As available, on-line access to:  additional documentation, such as,

technology specifications, white papers, and frequently asked questions (FAQs).

Ability to submit, query, edit and retrieve Incident and Error reports related

to Customer's account and access Error Corrections. All Java Technology

Licensee Website Updates, Upgrades, interim builds and early access versions

related to a Supported Product or Technology shall be made available to

Customer at the same time as other Customers who have purchased Update and

Upgrade Support from Sun for such Supported Product or Technology, which in

some cases, may be earlier than other Customers with a Technology License from

Sun who have not purchased these Support services. 

 

   *Compatibility

Logo:  Provided that

Customer is in compliance with the applicable Sun trademark license and upon

receipt of Customer's, or a third party's (if required by Sun) certification

that the compatibility requirements in the User's Guide and the applicable

Technology License have been met, Sun personnel will assist Customer in

obtaining the appropriate compatibility and other logos for each of the

Supported Products and Technologies that have fulfilled such compatibility

requirements.

   *Customer

Product Lines:  Support in connection with Customer Product Line(s) includes any

new versions, updates or upgrades to the same created by Customer during the

term of this Program Module.

   *Response

Time:  Sun will use

reasonable commercial efforts to acknowledge receipt of service requests

related to downloading issues within one (1) business day. Acknowledgments are

measured from the time Customer first contacts Sun with a service request to

the time Sun makes its response.

   *Product

Release Information and Updates:  Periodic description of plans for Supported Products and

Technologies.

   *Customer

Contacts:  One (1)

Customer Contact.

   *Unique

User ID:  Sun will

provide the Customer Contact with an unique user ID and password which cannot

be transferred to other Customer employees, contractors or agents.

   *Test

Validity Issues:   If

Customer reasonably believes that an error in the TCK exists that renders the

TCK incapable of assessing whether Customer's product meets Sun's compatibility

requirements, Sun will provide reasonable assistance in determining, in Sun's

sole judgment, whether such TCK error exists, provided that Customer: (a)

demonstrates how its product should comply with Sun's compatibility

requirements; (b) reproduces the purported error in the TCK; and (c) provides

to Sun all reasonably requested information, materials and assistance. 

 

4.0       Customer

Responsibilities

4.1        Customer Contact. Customer Contacts must

be identified in writing to Sun within thirty (30) days of the Effective Date.

The Customer Contact must be located at Customer Site. Customer must notify

Sun's Licensee Support Engineer in writing whenever the Customer Contact

changes. Sun will not be responsible for any delays or damages resulting from

Customer's failure to notify Sun of a change in its Customer Contact.

4.2        Compatibility Testing. Customer shall be

responsible for running and passing the TCK tests as required by the Technology

License, including Attachment E of the Sun Community Source License as

applicable. Any product tested or used with the TCK cannot be deployed or

distributed unless such product is subject to and in compliance with a valid

Technology License permitting commercial redistribution.

4.3        No Modifications. Customer shall not

modify the source or binary code of the TCK test suites.

 

5.0          Exclusions

5.1           Exceptions

to Support Obligations. Sun has no obligation to provide debugging

assistance for Customer's applications under this Program Module.

5.2           Customer

Sites. Support under this Program Module is provided only for TCKs

located at the Customer Site. Support for additional Customer Sites may be

purchased from Sun at an additional fee.

5.3           Supported

Releases. Support is only available for the most current release of

a TCK, and in Sun's sole discretion, certain previous version releases of the

TCK for a particular Supported Product or Technology.

 

6.0       Payments

In order to

receive the Support described in this Program Module, Customer must pay the

Program Fees per Supported Product and Technology specified in this Program

Module. Fees will be invoiced annually in advance. Program Fees shall be

non-refundable and shall be due at Sun upon execution of this Agreement by the

parties. The Program Fee for the initial year of Support under this Program

Module is [******] for the seven Supported Technologies indicated above

([******] for CDC, [******] for FP, [******] for CLDC, [******] for MIDP,

[******] for PJava; and [******] for Java TV and upon the condition that

Insignia is paying for Base Porting Kit and JEC support for the Supported

Products and Technologies listed as of the date of execution of this Agreement,

then [******] for eJava). Program Fees for the Supported Products and

Technologies under this Program Module shall be payable [******], due on or

before the first day of the [******] to which the [******] payment

applies.  [******] payments for the

initial year shall be in the amount of [******] dollars each, with the initial

payment due upon execution of the Agreement. Program Fees for any renewal term

for CDC. FP, CLDC, MIDP, PJava, Java TV and eJava shall be [******]. 

 

*Certain information on this page has been omitted and filed separately

with the Securities and Exchange Commission. 

Confidential treatment has been requested with respect to the omitted

portions.

7.0       Additional

Supported Products

The term of

Support for any additional Supported Products and Technologies hereunder will

be coterminous with the term of the Agreement. Fees due for such Support will

be prorated on a twelve (12) month basis. The commencement date of additional

Support will be

the date the parties execute an additional Program Module for such additional

Supported Products and Technologies.

 

	

  Sun

  Microsystems, Inc.

  	

   

  	

  Insignia

  Solutions, Plc.:

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Signed:

  	

  /s/ Sheila Kerr

  	

   

  	

  Signed:

  	

  /s/ Al Wood

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Name:

  	

  Sheila Kerr

  	

   

  	

  Name:

  	

  Al Wood

  
	

   

  	

  (printed or typed)

  	

   

  	

   

  	

  (printed or typed)

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Title:

  	

  Manager, STS Operations

  	

   

  	

  Title:

  	

  CFO

  
	

   

  	

   

  	

   

  	

   

  	

   

  
	

  Date:

  	

  9/28/01

  	

   

  	

  Date:

  	

  9/28/01

  

 

ATTACHMENT A-2

JAVA

Technology PROGRAM MODULE

(JAVA ENGINEERING CONNECTION – GOLD)

 

This Program Module sets forth the Support provided by

Sun directly to Customer for Supported Products and Technologies. For purposes

of this Program Module, "Technology License" means an agreement in

effect with Sun or any of its affiliated companies at the time of an Incident

and pursuant to which, Customer has been granted at a minimum the right to use

Supported Products and Technology(ies) in source form.

 

1.0          Customer Support Information.

 

1.1          Supported Products and Technologies:

                Java 2 Platform, Micro Edition Connected Device

Configuration ("CDC")

                Java 2 Platform, Micro Edition Foundation Profile

("Foundation Profile")

                Personal Java Platform ("PJava")

                Embedded Java Platform

                Java TV

 

1.2       Customer Site(s): 

                 41300 Christy Street, Fremont, California 94538

 

1.3       Field of Use:  

   For use in Jeode,

Customer's clone virtual machine products for the embedded market.

 

2.0       Support Features.  Sun will provide Support

within the Field of Use specified above as follows:

   *Access to Java Technology Licensee Website:

On-line access to: porting guides; additional documentation (as available),

such as, white papers; frequently asked questions (FAQs), and

technology-related informational updates. Ability to submit, query, edit and

retrieve Incident and Error reports related to Customer's account and access

Error Corrections.  Access to contact

information for business and non-technical issues related to the Supported

Products and Technologies.  All Java

Technology Licensee Website contents related to a Supported Product or

Technology shall be made available to Customer at the same time that Sun, in

its sole discretion, makes it available to Customers with a Technology License

from Sun for that Supported Product or Technology. 

   *Areas Covered:

Architectural consulting, porting and tuning assistance, Error and Incident

tracking, and questions regarding building a binary version of the Supported

Product or Technology for one of Sun's reference platforms on the supported

hardware and operating system configurations specified by Sun.

   *Technical Account Manager. Includes the

following:

   - A Technical

Account Manager ("TAM"") designated by Sun will serve as a point

of contact for the Customer and assist the Customer in evaluating service

levels and resolving outstanding technical issues related to Supported Products

and Technologies.  The TAM will also

provide first-hand information about Java technology source development. The

TAM will contact Customer within thirty (30) days from the Agreement Effective

Date to schedule an initial meeting or conference call, as appropriate. As a

result of the initial meeting, the TAM will produce a Customer Support needs

and requirements document which will serve to guide Sun's delivery of Support

Services to Customer.  The TAM will meet

with Customer at least four (4) times per year regarding Customer's project, at

Customer's site if requested by Customer.

   - Customer and

the TAM may hold further meetings or calls as necessary to finalize the needs

and requirements document for Customer's project. The TAM and Customer, at

minimum, will meet at the start of any new Customer project involving the

Supported Products and Technologies. 

   - Each party

generally will be responsible for its own travel expenses related to all

meetings. However, Sun in its sole discretion, may agree to pay certain travel

expenses for Customer if a meeting is held at Sun's facilities. 

   *Product Release Information:

Periodic description of plans for Supported Products and Technologies.

 

   *Technical Assistance and Support:

Access to Sun Java technology support staff composed of one (1) TAM which Sun

will identify to Customer in writing and other advisory personnel as needed by

telephone, e-mail, facsimile and internet communications to receive debugging

advice, porting assistance, compatibility testing assistance, and bug or other

issue tracking.  Such Sun personnel will

be available Monday through Friday, excluding Sun holidays.

   Hours of Support

Coverage:

   Europe, Middle

East and Africa - 8:30AM to 4:30PM United Kingdom time zone

   Americas -

8:00AM to 5:00 PM Pacific time zone

   Asia/Pacific -

9:00AM to 6:00PM Singapore time.

   *Response Time: Sun will

use reasonable commercial efforts to acknowledge receipt of service requests

within one (1) business day. Acknowledgments are measured from the time

Customer first contacts Sun with a service request to the time Sun makes its

response.

   *Error Corrections: When

made generally available by Sun to commercial licensees of the applicable Java

Technology.  Also made available in

response to an Incident if Sun, in its sole discretion, deems it appropriate. 

   *Customer Contacts: Up to

three (3) Customer Contacts or three (3) Customer Sites.

   *Unique User ID: Sun will

provide the Customer Contacts with a unique user ID and password which cannot

be transferred to other Customer employees, contractors or agents.

   *Product Release Information:

Periodic description of plans for Supported Products and Technologies.

   *Technology Forums: Subject

to availability and space limitations, Customer may send up to three (3)

employees to attend three (3) technology-specific events sponsored by Sun

during the term of this Agreement at no charge. Sun, at its option, may charge

Customer for attendance at additional technology events within the Agreement

term. These technology events are provided by Sun on a periodic basis at

Sun-designated sites. Customer is responsible for all travel, lodging and other

expenses for its employees attending such events.

 

3.0       Customer Responsibilities

3.1           Error Corrections. Customer may make

identical copies of Error Corrections for its internal use only. Customer may

make no more copies than the number of Sun authorized copies of the Supported

Products and Technologies permitted in the Technology License. Each copy of an

Error Correction made by Customer must contain a label (a legend, for on-line

versions) which includes the information included on the original copy provided

by Sun, including all applicable copyright and trademark notices. 

3.2           Unmodified Supported Product.

                A.            Binary Code. To the extent portions of a Supported

Product or Technology are provided by Sun in binary form only, Customer may

obtain Support for such binary code portions only if: (i) Customer is

requesting Support for an unmodified portion of the Supported Product or

Technology, and (ii) Customer is able to demonstrate the problem with an

unmodified copy of the Supported Product or Technology to Sun's satisfaction.

                B.            Source Code. Customer may obtain Support for the source

code version of the Supported Product or Technology under this Agreement only

if:  (i) Customer is requesting Support

for an unmodified portion of the Supported Product or Technology running on

platforms then currently supported by Sun and licensed to Customer in the

Technology License; (ii) Customer is able to demonstrate the problem with an

unmodified copy of the Supported Product or Technology to Sun's satisfaction;

and (iii) Customer makes reasonable efforts to identify the lines of source

code related to a service request.  If

Customer cannot correctly identify the lines of source code related to a

problem, Sun will use commercially reasonable efforts to meet the response

times described in this Program Module but will not be obligated to provide

Support within such response times.

3.3        Customer

Contacts. Customer Contacts must be identified in writing to Sun

within thirty (30) days of the Effective Date. All Customer Contacts must be

located at Customer Site. Customer must notify Sun's Licensee Support Engineer

in writing whenever the Customer Contacts change. Sun will not be responsible

for any delays or damages resulting from Customer's failure to notify Sun of a

change in its Customer Contacts.

3.4        End User

Support. Customer shall provide technical and maintenance support

services to Customer's Distributors and End Users in accordance with Customer's

standard support practices. Sun shall not be responsible for providing any

support to Customer's Distributors and End Users for the Supported Products and

Technologies. 

 

4.0          Exclusions

4.1           Exceptions to Support Obligations. Sun has

no obligation to provide Support under this Program Module, should such Support

be required because of: (i) failure of Supported Product or Technology due to

improper use; (ii) any alterations or modifications not authorized by Sun;

(iii) causes external to Supported Product or Technology, including but not

limited to, degrading effects caused by other software, hardware or environmental

factors which prevents Supported Product or Technology from functioning

properly.  Support of the source code

version of a Supported Product or Technology will not include writing or

testing new source code, modified source code or device drivers on behalf of

the Customer.

4.2           Customer Sites. Support under this Program

Module is provided only for Supported Product or Technology located at the

Customer Site. Support for additional Customer Sites may be purchased from Sun

at an additional fee.

4.3           Supported Releases. Support is only

available for the most current release, and in Sun's sole discretion, one (1)

previous version release of the Supported Product or Technology.

 

5.0          Payments

In order to receive the Support described in this

Program Module, Customer must pay the Program Fees specified in this Program

Module. Fees will be invoiced annually in advance. Program Fees shall be

non-refundable and shall be due at Sun upon execution of this Agreement by the

parties. In consideration for the [******] TLDA support payment Insignia made

on August 31, 2001, the Program Fee for the initial year of Support under this

Program Module is [******] [equal to [******] ] for the Supported Technologies

indicated above. Program Fees for CDC, FP, PJava, Java TV and eJava under this

Program Module for any renewal term shall be [******], and shall be payable

[******], due on or before the first day of the [******] to which the [******]

payment applies. Program Fees due for the initial [******] are due upon execution

and shall be in the amount of [******], which reflects a credit of [******] for

the support payment under the TLDA. [******] payments for the [******] for the

initial year of support  shall be in the

amount of [******] each.

 

6.0       Additional Supported Products

The term of Support for any additional Supported

Products and Technologies hereunder will be coterminous with the term of the

Agreement. Fees due for such Support will be prorated on a twelve (12) month

basis. The commencement date of additional Support will be the date the parties

execute an additional Program Module for such additional Supported Products and

Technologies.

 

	

  Sun

  Microsystems, Inc.

  	

   

  	

  Insignia

  Solutions, Plc.:

  
	

   

  	

   

  	

   

  	

   

  	

   

  	 

	

  Signed:

  	

  /s/ Sheila Kerr

  	

   

  	

  Signed:

  	

  /s/ Al Wood

  	 

	

   

  	

   

  	

   

  	

   

  	

   

  	 

	

  Name:

  	

  Sheila Kerr

  	

   

  	

  Name:

  	

  Al Wood

  	 

	

   

  	

  (printed or typed)

  	

   

  	

   

  	

  (printed or typed)

  	 

	

   

  	

   

  	

   

  	

   

  	

   

  	 

	

  Title:

  	

  Manager, STS Operations

  	

   

  	

  Title:

  	

  CFO

  	 

	

   

  	

   

  	

   

  	

   

  	

   

  	 

	

  Date:

  	

  9/28/01

  	

   

  	

  Date:

  	

  9/28/01

  	 

 

*Certain information on this page has been omitted and filed separately

with the Securities and Exchange Commission. 

Confidential treatment has been requested with respect to the omitted

portions.Prepared by MERRILL CORPORATION

Exhibit 10.25

 

FOURTH LOAN MODIFICATION

AGREEMENT

 

                This Fourth Loan Modification

Agreement (“Loan Modification Agreement”) is entered into as of August 3, 2001,

by and between BroadVision, Inc., a Delaware corporation (the “Borrower”), and

Silicon Valley Bank (“Bank”).

 

RECITALS

 

                Borrower and Bank are parties to

that certain Loan and Security Agreement dated as of July 2, 1997, as amended

from time to time, including, but not limited to, the First Amendment to Loan

and Security Agreement dated as of February 5, 1998, the Second Amendment to

Loan and Security Agreement dated as of April 7, 1998, he Amendment to Loan and

Security Agreement dated as of May 4, 1999, the Loan Modification Agreement

dated as of August 30, 1999, the Second Loan Modification Agreement dated as of

May 3, 2000, the Third Loan Modification Agreement entered into as of May 11,

2001, and as may be further amended or modified in writing from time to time

hereafter (collectively, the “Loan Agreement”).

 

                NOW, THEREFORE, the parties agree as follows:

 

1.             Defined

Terms.  The defined terms used but

not otherwise defined herein shall have the same meanings as in the Loan

Agreement.  Hereinafter, all

indebtedness owing by Borrower to Bank shall be referred to as the

“Indebtedness.”

 

2.             Description

of Collateral.  Repayment of the

Indebtedness is secured by the Collateral as described in the Loan Agreement,

including, without limitation, that certain SVB Investment Products and

Services Account as defined below. 

Hereinafter, the above-described security documents, together with all

other documents evidencing or securing the Indebtedness shall be referred to as

the “Existing Loan Documents.”

 

3.             Waiver.  Bank hereby waives the requirement that

Borrower maintain a minimum EBITDA of at least One Million Dollars ($1,000,000)

for the fiscal quarter ending June 30, 2001 under Section 6.8 of the Loan

Agreement.

 

4.             Description

of Change in Terms.

 

a.     Modifications

to Loan Agreement.

i.       The

term “Revolving Maturity Date” as defined in Section 1.1 of the Loan Agreement

is hereby changed from August 3, 2001, to November 3, 2001.

ii.      Bank shall not be required to make any

further Revolving Advances to Borrower, issue or cause to be issued any Letters

of Credit, or enter into any Exchange Contracts, as described in Section 2.1(c)

of the Loan Agreement.

iii.     The

following defined term is hereby added to Section 1.1 of the Loan Agreement:

 

“SVB

Investment Products and Services Account” shall mean that certain account,

established via the attached Direct Investment Notice and Agreement, that is

maintained at Silicon Valley Bank or its authorized broker/dealer subsidiary

(“Subsidiary”).

 

iv.    Section

6.8 of the Loan Agreement is hereby amended in its entirety to read as follows:

 

“6.8  SVB Investment Products and Services

Account.  Borrower shall at all

times maintain at least Ten Million ($10,000,000) in the SVB Investment

Products and Services Account.

 

v.     Section

6.3 of the Loan Agreement is hereby amended in its entirety to read as follows:

 

“6.3  Financial Statements,

Reports, Certificates.  Borrower

shall deliver to Bank:  (a) as soon as

available, but in any event within forty-five (45) days after the end of each

quarter, a company prepared consolidated balance sheet and income statement

covering Borrower’s consolidated operations during such period, certified by a

Responsible Officer, (b) as soon as available, but in any event within ninety

(90) days after the end of Borrower’s fiscal year, audited consolidated

financial statements of Borrower prepared in accordance with GAAP, consistently

applied, together with an unqualified opinion on such financial statements of

an independent certified public accounting firm reasonably acceptable to Bank;

(c) within five (5) days upon becoming available, copies of all statements,

reports and notices sent or made available generally by Borrower to its

security holders or to any holders of Subordinated Debt and all reports on Form

10-K and 10-Q filed with the Securities and Exchange Commission; (d) promptly

upon receipt of notice thereof, a report of any legal actions pending or

threatened against Borrower or any Subsidiary that could result in damages or

costs to Borrower of any Subsidiary of One Hundred thousand dollars ($100,000)

or more; (e) prompt notice of any material change in the composition of the

Intellectual Property Collateral, including, but not limited to, any subsequent

ownership right of the Borrower in or to any Copyright, Patent, or Trademark

not specified in any intellectual property security agreement between Borrower

and Bank or knowledge of an event that materially adversely effects the value

of the Intellectual Property Collateral; and (f) such budgets, sales

projections, operating plans or other financial information as Bank may

reasonably request from time to time.”

 

5.             Loan

Fee.  Upon the execution of this

Loan Modification Agreement, Borrower shall pay to Bank a loan fee of

$7,000.00, and any other out-of-pocket costs incurred by Bank in connection

with this Loan Modification Agreement, including, without limitation, the fees

of Bank’s inside and outside legal counsel.

 

6.             Consistent

Changes.  The Existing Loan

Documents are hereby amended wherever necessary to reflect the changes

described above.

 

7.             No

Defenses of Borrower.  Borrower (and

each guarantor and pledgor signing below) agrees that, as of the date hereof,

it has no defenses against the obligations to pay any amounts under the

Indebtedness.

 

8.             Continuing

Validity.  Borrower understands and

agrees that in modifying the existing Indebtedness, Bank is relying upon

Borrower’s representations, warranties, and agreements, as set forth in the

Existing Loan Documents.  Except as

expressly modified pursuant to this Loan Modification Agreement, the terms of

the Existing Loan Documents remain unchanged and in full force and effect.  Bank’s agreement to modifications to the

existing Indebtedness pursuant to this Loan Modification Agreement in no way

shall obligate Bank to make any future grant, extension or modification to the

Indebtedness or any part thereof. 

Nothing in this Loan Modification Agreement shall constitute a

satisfaction of the Indebtedness.  It is

the intention of Bank and Borrower to retain as liable parties all makers and

endorsers of Existing Loan Documents, unless the party is expressly released by

Bank in writing.  No maker or endorser

will be released by virtue of this Loan Modification Agreement.  The terms of this paragraph apply not only

to this Loan Modification Agreement, but also to all subsequent loan

modification agreements.

 

9.             Conditions.  The effectiveness of this Loan Modification

Agreement is conditioned upon the execution of this document by all parties and

the Borrower’s delivery of this Loan Modification Agreement to the Bank.  Borrower represents and warrants that the Representations

and Warranties contained in the Loan Agreement are true and correct as of the

date of this Loan Modification Agreement and that no event of default has

occurred and is continuing.

 

10.           Full

Force and Effect.  Except as

expressly modified herein, all of the terms, covenants, conditions, warranties,

and representations contained in the Loan Agreement shall remain and continue

in full force and effect.

 

11.           Entire Agreement.  The written provisions of this Loan

Modification Agreement, together with the written provisions of the Loan

Agreement, shall represent the entire agreement between the parties respecting

the subject matter thereof, and may not be contradicted by evidence of any

prior or contemporaneous agreement.

 

12.           Counterparts.  This Loan Modification Agreement may be

executed in two or more counterparts, each of which shall be deemed an

original, but all of which together shall constitute one instrument.

 

This Loan

Modification Agreement is executed as of the date first set forth above.

 

	

  BORROWER

  	

  BANK

  
	

   

  	

   

  
	

  BROADVISION, INC.,

  	

  SILICON VALLEY BANK

  
	

  A Delaware corporation

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