Document:

Board of Directors Agreement

 Exhibit 10.10 

 

			
		  	 DAVID E. GARNER
 CEO & PRESIDENT

	  

 June 5, 2007 

Mr. Patrick W. Tolbert 
 12 Wicklow Drive 
 Hilton Head, SC 29928 

Dear Pat: 
 On behalf of the Board of Directors, and the thousands of associates at ClientLogic, I want to welcome you as a member of our Board and its Audit Committee. It is our hope that you will find your
experience with us both professionally rewarding and personally enjoyable. 
 We believe that you can make a
significant contribution towards helping ClientLogic achieve its goals. Consequently, as approved by the Board, effective from and after May 7, 2007, the compensation payable to you for your sendees as a Director and Chairman of the Audit
Committee shall include the following: 
  

	 	1.	 A quarterly service fee of Sixteen Thousand Two Hundred Fifty Dollars ($16,250) payable on the first business day of each calendar quarter of your
tenure for your service as a Board member, payable 50% in cash and 50% in stock. 

  

	 	2.	 A meeting fee of Fifteen Thousand Dollars ($ 15,000) per quarter regardless of the number of meetings held, payable 50% in cash and 50% in
stock. We estimate that there will be a minimum of one (1) Board meeting each quarter, although circumstances may occasionally dictate the need for more. 

 

	 	3.	 A quarterly service fee of Three Thousand Seven Hundred Fifty Dollars ($3,750) payable on the first business day of each calendar quarter of your
tenure for your service as Chairman of the Audit Committee. 

  

	 	4.	 Reimbursement of all reasonable expenses associated with your attendance at Board and Audit Committee meetings in accordance with ClientLogic’s
published expense policies. 

  

	 	5.	 The Company will indemnify you to the fullest extent allowed under the Delaware General Corporation Law, as amended from time to time (the
“DGCL”), if you were a party or are threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that you are or were a
director of the Company or while a director of the Company, you are or were serving at the request of the Company as a director, officer, or agent of another corporation, partnership, joint venture, trust, employee benefit plan or other entity. This
indemnification right includes the right to be paid by the company expenses (including attorney’s fees) incurred in defending any such action, suit or proceeding in advance of its final disposition to the maximum extent permitted under the
DGCL. 

  
 Two American Center, 3102 West
End Avenue, Suite 1000, Nashville, Tennessee 37203 
 +1 615.301.7100 T  |  +1 615.301.7150
F  |  www.sitel.com 

  

 If a claim for indemnification or advancement of expenses hereunder is
not paid in full by the Company within sixty (60) days after a written claim has been received by the Company, you may at any time thereafter bring suit against the Company to recover the unpaid amount of the claim, and if successful in whole
or in part, you will also be entitled to be paid the expenses of prosecuting such claim. It shall be a defense to any such action that such indemnification or advancement of costs of defense is not permitted under the DGCL, but the burden of proving
such defense shall be on the Company. Neither the failure of the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders) to have made its determination prior to the commencement of such action
that indemnification of, or advancement of costs of defense to, you is permissible in the circumstances nor an actual determination by the Company (including the Board of Directors or any committee thereof, independent legal counsel, or
stockholders) that such indemnification or advancement is not permissible shall be a defense to the action or create a presumption that such indemnification or advancement is not permissible. 

In the event of your death, this indemnification right shall inure to the benefit of your heirs, executors,
administrators, and personal representatives. The rights conferred above shall not be exclusive of any other right which you may have or hereafter acquire under any statute, bylaw, resolution of stockholders or directors, agreement, or otherwise.

  

	 	6.	 The other terms and conditions of Board membership are as stated in the Company’s Certificate of Incorporation and Bylaws.

 We look forward to your service with the Company. If you are in agreement with these terms,
would you please sign below and return a copy of the letter to me. 
  

			
		 	Sincerely,
		
		 	/s/ David Garner
		 	on behalf of the Board of Directors
		
		 	Agreed to:
		
		 	 /s/ Patrick Tolbert

		 	Patrick W. Tolbert

  
 2 

  

 October 25, 2010 

Mr. Patrick W. Tolbert 
 9820 N. Easy Street 
 Hayden, Idaho 83835 

Dear Pat: 
 On behalf of the Board of Directors (“Board”) of SITEL Worldwide Corporation (“Sitel” or the “Company”), we want to thank you for your continued service as a Board member and
the acceptance of anew role as our Global Chief Financial Officer. 
 This letter amends the terms of your Board
service as outlined in the letter agreement dated June 5, 2007 (the “Director Agreement”). The compensation payable to you for your service on the Board shall consist of the following: 

 

	 	1.	 A quarterly service fee of Sixteen Thousand Two Hundred Fifty Dollars ($16,250.00) payable on the first business day of each calendar quarter of
your tenure for your services as a Board Member, payable 50% in cash and 50% in share of the Company’s Class A common stock (“Stock”). 

 

	 	2.	 A meeting fee of Fifteen Thousand Dollars ($15,000) per quarter regardless of the number of meetings held, payable 50% in cash and 50% in Stock.

 Paragraph 3 of your Director Agreement (quarterly service fee for service as Chair of the
Audit Committee) is hereby deleted given that you have stepped down from the Audit Committee upon being appointed the Company’s global Chief Financial Officer. All remaining terms set out in your Director Agreement shall remain the same.

 We look forward to your continued service on the Board. If you are in agreement with these terms, please sign
below and return a copy of the letter to me. 
  

			
		 	Sincerely,
		
		 	/s/ David Garner
		 	 David E. Garner,

Chairman

		
		 	Agreed to:
		
		 	 /s/ Patrick Tolbert

		 	Patrick W. Tolbert

  
 Two American
Center, 3102 West End Avenue, Suite 1000 Nashville, Tennessee 37203 
 +1 615.301.7100
T  |  +1 615.301.7150 F  |  www.sitel.com 

  

 March 7, 2011 

Mr. Patrick W. Tolbert 
 7566 East Gem Shores Road 
 Hayden Lake, Idaho 83835 

Dear Pat: 
 On behalf of the Board of Directors (“Board”) of SITEL Worldwide Corporation (“Sitel” or the “Company”), we want to thank you for your continued service as a Board member
while also serving as Global Chief Executive Officer. 
 This letter supersedes the terms of your Board service
as outlined in the letter agreement dated June 5, 2007 (the “Director Agreement”) and the amendment dated October 25, 2010 (“Amendment No. 1”). Effective, January 1, 2011, your Board compensation shall include
the following: 
  

	 	1.	 A quarterly service fee of Eight Thousand One Hundred Twenty Five dollars ($8,125.00) payable on the first business day of each calendar quarter of
your tenure for your services as a Board Member, payable in cash. 

  

	 	2.	 A meeting fee of Fifteen Thousand Dollars ($15,000) per quarter regardless of the number of meetings held, payable in cash.

  

	 	3.	 Reimbursement of all reasonable expenses associated with your attendance at Board meetings in accordance with Sitel published expense policies.

  

	 	4.	 The Company will indemnify you to the fullest extent allowed under the Delaware General Corporation Law, as amended form time to time (the
“DGCL”), if you were a party or are threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that you are or were a
director of the Company or while a director of the Company, you are or were serving at the request of the Company as a director, officer, or agent of another corporation, partnership, joint venture, trust, employee benefit plan or other entity. This
indemnification right includes the right to be paid by the Company expenses (including attorney’s fees) incurred in defending any such action, suit or proceeding in advance of its final disposition to the maximum extent permitted under the
DGCL. 

  
 Two American
Center, 3102 West End Avenue, Suite 1000 Nashville, Tennessee 37203 
 +1 615.301.7100
T  |  +1 615.301.7150 F  |  www.sitel.com 

 If a claim for indemnification or advancement of expenses hereunder is not
paid in full by the Company within sixty (60) days after a written claim has been received by the Company, you may at any time thereafter bring suit against the Company to recover the unpaid amount of the claim, and if successful in whole or in
part, you will also be entitled to be paid the expenses of prosecuting such claim. It shall be a defense to any such action that such indemnification or advancement of costs of defense is not permitted under the DGCL, but the burden of proving such
defense shall be on the Company. Neither the failure of the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders) to have made its determination prior to the commencement of such action that
indemnification of, or advancement of costs of defense to, you is permissible in the circumstances nor an actual determination by the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders)
that such indemnification or advancement is not permissible shall be a defense to the action or create a presumption that such indemnification or advancement is not permissible. 

In the event of your death, this indemnification right shall inure to the benefit of your heirs, executors,
administrators and personal representatives. The rights conferred above shall not be exclusive of any other right which you may have or hereafter acquire under any statute, bylaw, resolution of stockholders or directors, agreement or otherwise.

  

	 	5.	 The other terms and conditions of Board membership are as stated in the Company’s Certificate of Incorporation and Bylaws.

 We look forward to your continued service with the Company. If you are in agreement with
these terms, would you please sign below and return a copy to me. 
  

							
		 	Sincerely,	 		 	Agreed to:
				
		 	/s/ David Garner	 		 	 /s/ Patrick Tolbert

		 	David Garner	 		 	Patrick W. Tolbert
		 	Chief Executive OfficerBoard of Directors Agreement

 Exhibit 10.11 
 March 12, 2007 
 Congressman Martin Frost 

555 12th Street, N.W., Suite 170 
 Washington, D.C. 2004-1206 
 VIA FEDERAL EXPRESS AND EMAIL 

Dear Martin: 

On behalf of the Board of Directors of SITEL Worldwide Corporation (“Sitel” or the “Company”), and the thousands of
associates at Sitel, I want to welcome you as a member of our Board. It is our hope that you will find your experience with us both professionally rewarding and personally enjoyable. 

We believe that you can make a significant contribution toward helping Sitel achieve its goals. Consequently, subject to the approval of
the Board, the compensation payable to you for your services will include the following: 
  

	 	1.	A quarterly service fee of Sixteen Thousand Two Hundred Fifty Dollars ($16,250) payable on the first business day of each calendar quarter of your tenure for your
service as a Board member, payable 50% in cash and 50% in stock. 

  

	 	2.	A meeting fee of Fifteen Thousand Dollars ($15,000) per quarter regardless of the number of meetings held, payable 50% in cash and 50% in stock. We estimate that there
will be a minimum of one (1) Board meeting each quarter, although circumstances may occasionally dictate the need for more. 

  

	 	3.	Reimbursement of all reasonable expenses associated with your attendance at Board meetings in accordance with Sitel’s published expense policies.

  

	 	4.	The Company will indemnify you to the fullest extent allowed under the Delaware General Corporation Law, as amended from time to time (the “DGCL”), if you
were a party or are threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that you are or were a director of the Company or,
while a director of the Company, you are or were serving at the request of the Company as a director, officer, or agent of another corporation, partnership, joint venture, trust, employee benefit plan or other entity. This indemnification right
includes the right to be paid by the Company for any of your costs or expenses (including attorney’s fees) incurred in defending any such action, suit or proceeding in advance of its final disposition to the maximum extent permitted under the
DGCL. 

 If a claim for indemnification or advancement of expenses hereunder is not paid in full by the Company
within sixty (60) days after a written claim has been 

  
 Two American Center, 3102 West
End Avenue, Suite 1000, Nashville, Tennessee 37203 
 +1 615.301.7100 T  |  +1 615.301.7150
F  |  www.sitel.com 

 
received by the Company, you may at any time thereafter bring suit against the Company to recover the unpaid amount of the claim, and if successful in whole or in part, you will also be entitled
to be paid the expenses of prosecuting such claim. It shall be a defense to any such action that such indemnification or of proving such defense shall be on the Company. Neither the failure of the Company (including the Board of Directors or any
committee thereof, independent legal counsel, or stockholders) to have made its determination prior to the commencement of such action that indemnification of, or advancement of costs of defense to. you is permissible in the circumstances nor an
actual determination by the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders) that such indemnification or advancement is not permissible shall be a defense to the action or create a
presumption that such indemnification or advancement is not permissible. 
 In the event of your death, this indemnification
right shall inure to the benefit of your heirs, executors, administrators, and personal representatives. The rights conferred above shall not be exclusive of any other right which you may have or hereafter acquire under any statute, bylaw,
resolution of stockholders or directors, agreement, or otherwise. 
  

	 	5.	The other terms and conditions of Board membership are as stated in the Company’s Certificate of Incorporation and Bylaws. 

We look forward to your service on the Board of Directors. If you are in agreement with these terms, would you please sign below and
return a copy of the letter to me. 
  

			
		 	Sincerely,
		
		 	/s/ David Garner
		 	On behalf of the Board of Directors
		
		 	Agreed to:
		
		 	 /s/ Martin Frost

		 	Martin Frost

  
 2

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