Document:

Employment Letter Agreement

 Exhibit 10.6 

 

			
	July 20, 2009	 	Personal and Confidential            

Dagoberto Quintana 
 447 Bahia Avenue

 Key Largo, FL 33037 
 Re: Offer of
Employment 
 Dear Bert, 
 This letter
(this “Agreement”) sets forth the terms and conditions upon which Sitel Operating Corporation (the “Company”) offers to employ you in the position as set out in the attached Schedule A. 

 

	1.	Duties, Responsibilities, Term and Compensation 

 Your job title, compensation, other current benefits, the Term (defined in Schedule A) and additional details are more fully set forth in Schedule A. Additionally, you should receive an annual performance
review, which will include a discussion of your present compensation package. 
  

	2.	Termination 

 You agree that this
Agreement and your employment by the Company shall immediately terminate upon your death, and may otherwise be terminated by: 
  

	 	(a)	the Company, at any time Without Cause (as defined below); 

  

	 	(b)	the Company, at any time for Cause (as defined below); 

  

	 	(c)	the Company, at the time of the determination of your Disability (as defined below);1 

  

	 	(d)	you for Good Reason (as defined below); or, 

  

	 	(e)	you for any other reason. 

 Other than with
respect to the Severance Payment provided in Section 4 or otherwise as limited by applicable law, you agree that you (and your estate, if applicable) shall have no claim whatsoever against the Company or any other person for damages,
remuneration 
  
 1 You agree to cooperate in all respects with the
Company if a question arises as to whether you have become Disabled, including authorizing your medical doctor or other health care specialist to discuss your condition with the Company and submitting to examination by a medical doctor or other
health care specialist selected by the Company. Any affirmative determination of your Disability by either your medical doctor or a medical doctor selected by the Company will be a definitive determination of your Disability. The Company agrees that
this provision does not relieve the Company any obligations that it may have under the Americans with Disabilities Act. 

  
 1 

 
or otherwise arising out of or relating to any termination of your employment by the Company. You specifically agree to execute and deliver appropriate resignations from all offices and positions
with the Company and any other subsidiary of the Company, if any, when requested by the Company following any termination of your employment by the Company. 
  

	3.	Definitions 

 For the purposes of
this Agreement, the following terms have the meaning set out below; provided, that terms defined on Schedule A have the meaning set forth therein. 
 “Cause” means your: (a) material breach of this Agreement or any other written agreement between you and the Company that is not otherwise cured within thirty (30) days after the
Company delivers written notice of such breach to you; (b) commission of any dishonest act, fraud, embezzlement, bribery, material false or misleading statement, extortion or theft involving the business of the Company; (c) conviction,
whether following trial or by plea of guilty or no contest, to any felony or any other crime involving moral turpitude, dishonesty, fraud, embezzling, bribery, material false or misleading statements, extortion or theft; (d) your material
breach of any prohibition or restriction in applicable securities laws regarding “insider trading” or similar matters; (e) engaging in any act or making any statement, which materially impairs, impugns, denigrates, disparages or
negatively reflects upon the name, reputation or business interests of the Company; or (f) commission or omission of an act that is designated as grounds for termination in the Associate Handbook (as described below). 

“Competitive Business” means any business or other enterprise providing or offering business process outsourcing services or products similar
to those offered by the Company including, but not limited to, inbound and outbound telephone, mail, and electronic based services; back office and item processing services; collections, insurance, or other financial services; risk management
services; and customer interaction, maintenance, and marketing services in any geographic region in which the Company conducts business. 

“Date of Termination” means the date you and the Company reasonably anticipate that (i) you will not perform any further services for the
Company or any other entity considered a single employer with the Company under Section 414(b) or (c) of the Internal Revenue Code (the “Employer Group”), or (ii) the level of bona fide services you will perform for the
Employer Group after that date will permanently decrease to less than 50% of the average level of bona fide services performed over the previous 36 months (or if shorter over the duration of service). For this purpose, service performed as an
employee or as an independent contractor is counted, except that service as a member of the board of directors of an Employer Group entity is not counted unless termination benefits under this Agreement are aggregated with benefits under any other
Employer Group plan or agreement in which you also participate as a director. You will not be treated as having a termination of your employment while you are on military leave, sick leave or other bona fide leave of absence if the leave does not
exceed six months or, if longer, the period during which you have has a reemployment right under statute or contract. If a bona fide 

  
 2 

 
leave of absence extends beyond six months, your employment will be considered to terminate on the first day after the end of such six month period, or on the day after your statutory or
contractual reemployment right lapses, if later. The Company will determine when your Date of Termination occurs based on all relevant facts and circumstances, in accordance with Treasury Regulation Section 1.409A-l(h), including 1.409A-1(h)(4)
regarding whether an asset sale results in termination of your employment hereunder. 
 “Good Reason” means (a) the
Company’s material breach of this Agreement; or (b) the Company’s failure to pay you on a timely basis any compensation or benefits due and payable hereunder. In each case, you must give the Company written notice of the breach within
ninety (90) days of the initial existence of the condition, and the Company must have failed to remedy the condition within 30 days of receipt of the notice before you may terminate and have such termination be for Good Reason. 

“Outstanding Amounts” means the aggregate of: (a) any accrued but unpaid portion of your Base Salary (i.e., the amount due for
employment through the Date of Termination, but in no event to be construed as including any period beyond the Date of Termination), including accrued vacation pay; (b) any declared (and supported by written documentation in accordance with
Company policy) but unpaid portion of your bonus; and (c) any reimbursement of expenses properly incurred in the course of your employment by the Company. 
 “Severance Payment” means: (a) an aggregate of twelve (12) months of your Base Salary to be paid as liquidated damages regardless of the time remaining before the expiration of the
Term and (b) an amount equal to the difference between the amount you paid for your premium for healthcare benefits (e.g., medical, dental, vision.) as an employee at the Date of Termination and the amount to continue coverage under the
Company’s group health insurance plans as provided by COBRA for up to twelve (12) months when such becomes effective after your termination, provided, however, such amount shall not exceed $500.00 per month and you remain eligible for
continuation coverage as provided by COBRA. 
 “Without Cause” means termination by the Company without Cause for any reason or for no
reason. 
  

	4.	Termination Entitlements 

 If your
employment is terminated under Section 2 of this Agreement, you shall be entitled to the Outstanding Amounts. If your employment is terminated pursuant to Subsection 2(a) or 2(d), and following your execution of a mutual release of claims in a
form comparable to Exhibit B, the Company shall also pay you the Severance Payment. The Severance Payment, if any, will be paid out to you pro rata on the Company’s regular paydays over the course of the twelve (12) month period beginning
on the payroll following your Date of Termination and in such amounts as you would have otherwise received if you were still employed by the Company and receiving your Base Salary. 

  
 3 

 Your healthcare benefits will remain active through the last day of the month in which your separation
occurs. For the sake of clarity, your COBRA rights, if any, will commence effective as of the first day in the month following your Date of Termination, and not at the conclusion of the payment of the Severance Payment. If your employment hereunder
terminates or is terminated by you for any reason other than Good Reason, or by the Company for any reason other than Without Cause (including by reason of your death or Disability), you shall not be entitled to the Severance Payment, any payment in
lieu of notice of termination or any similar payment in respect of such termination other than Outstanding Amounts payable to you up to the Date of Termination. Following your termination, in no event shall you receive any amount from the Company in
excess of the aggregate of the Outstanding Amounts and the Severance Payment. 
 Notwithstanding anything herein to the contrary, if you are a
“specified employee” within the meaning of Treasury Regulation Section 1.409A-1(i) (or any successor thereto) on your Date of Termination, any Severance Payment that is in excess of the amount that qualifies as separation pay under
Treasury Regulation Section 1.409A-1(b)(9) shall not begin to be paid until six months after your Date of Termination, and at that time, you will receive in one lump sum payment all of the Severance Payment that would have been paid to you
during the first six months following your Date of Termination. The Company shall determine, consistent with any guidance issued under Code Section 409A, the portion of Severance Payments that are required to be delayed, if any. 

Except as otherwise explicitly stated in this Agreement, any benefits to which you or your beneficiaries may be entitled under any benefit plans in which
you participate by reason of your employment with the Company shall be determined as of the Date of Termination in accordance with the terms of such plans, and you and your beneficiaries shall cease to accrue any benefits under such benefit plans
from and after the Date of Termination. 
 To the fullest extent not otherwise limited by statute, you agree that the amounts payable pursuant
to this Section 4, upon termination of this Agreement and your employment hereunder shall: (a) be reduced by the amount of any payments that the Company is obligated to make to you by reason of such termination pursuant to applicable
employment standards legislation; and (b) be conditioned on your executing a general mutual release, in form and substance acceptable to the Company, of all liability against the Company, and your compliance with Section 5. 

 

	5.	Confidentiality, Non-Competition and Non-Solicitation 

 The Company agrees to provide you with confidential, proprietary, and trade secret information belonging to the Company. 
  

	 	(a)	Acknowledgement. You acknowledge and agree that: 

  

	 	(i)	 in the course of performing your duties and responsibilities during your employment with the Company, the Company agrees to give you access to and
entrust you with detailed confidential or 

  
 4 

	 	 
proprietary information and trade secrets concerning the Company and its current or future subsidiaries, affiliates or associates (the “Confidential Information”) the disclosure of any
of which to competitors of the Company or to the general public, or the use of the same by you outside your employment with the Company, would be highly detrimental to the interests of the Company and may result in irreparable injury to the Company,
which could not be adequately compensated by monetary damages; 

  

	 	(ii)	in the course of performing your duties and responsibilities hereunder, you will be a representative of the Company and its subsidiaries to third parties, and, as such,
you will have significant responsibility for maintaining and enhancing the goodwill of the Company and such subsidiaries with such parties; 

  

	 	(iii)	as a representative of the Company, you owe fiduciary duties to the Company, including to act in the best interests of the Company; and 

 

	 	(iv)	the right to maintain the confidentiality of the Confidential Information, the right to preserve the goodwill and business advantage of the Company and the right to the
benefit of any relationships with third parties that have developed by virtue of your employment hereunder constitute proprietary rights of the Company, which it is entitled to protect. 

In acknowledgement of the matters described above and in consideration of your employment, the Company providing you with access to the
Confidential Information, the Company’s obligation to make the Severance Payment if you are terminated Without Cause or with Good Reason and provide other benefits to be received by you pursuant to this Agreement, you agree to comply with the
covenants and restrictions set out in this Section 5. 
  

	 	(b)	Confidential Information. You agree that during the Term and at all times after the Date of Termination you shall maintain the confidentiality of the
Confidential Information and will not use any of the Confidential Information for your own purposes, or for any purpose other than those of the Company until the date, if any, on which: (i) the relevant information becomes available to the
public or is made available to you from a source that is not bound by an obligation of confidentiality to the Company, its subsidiaries, affiliates or associates; or (ii) you are required to disclose such information by any court or
governmental or regulatory authority of competent jurisdiction (in which case you shall be entitled to disclose or make use of such information only to the extent you are so required). 

  
 5 

	 	(c)	Non-Solicitation. You shall not, without the specific prior written consent of the Company, during the Term and for a period of two (2) years after the Date
of Termination, either on your own behalf or on behalf of, or in partnership, jointly or in conjunction with, any other person, contact or communicate to solicit the services or to entice away any person employed by or otherwise providing services
to the Company or its subsidiaries on a full-time or part-time basis or solicit any customers, clients or suppliers of the Company or its subsidiaries to transfer any business from the Company or its subsidiaries to any other person.

  

	 	(d)	Non-Competition. You acknowledge and agree that the purpose of this Subsection 5(d) is to protect the Confidential Information and to protect the Company from
loss of goodwill and business advantage. For so long as you remain employed hereunder and for a period of one (1) year following the Date of Termination, you shall not, either individually or in partnership or jointly or in conjunction with any
other person, as principal, agent, shareholder or in any other capacity whatsoever, directly or indirectly carry on or be engaged in or concerned with or have any ownership or other interest in, or advise, lend money to, guarantee the debts or
obligations of, or permit your name or any part thereof to be used or employed by or associated with, any Competitive Business; provided that nothing contained herein shall prevent you from owning not more than 1% of any publicly traded class of
shares of any company or from acting in any capacity on behalf of the Company or any of its subsidiaries. 

  

	 	(e)	Return of Materials. All files, forms, brochures, books, materials, written correspondence, memoranda, documents, manuals, computer disks, software products and
other data (including financial and other information) pertaining to the Company or its subsidiaries, affiliates or associates that may come into your possession or control shall at all times remain the property of the Company. Upon termination of
your employment hereunder for any reason, you agree to immediately deliver to the Company all such property in your possession or directly or indirectly under your control. You agree not to make, for your personal or business use or that of any
other party, reproductions or copies of any such property or other property of the Company or its subsidiaries, affiliates or associates. 

  

	 	(f)	Advice to Future Employers. For a period of two (2) years after the Date of Termination, if you, in the future, seek or are offered employment by another
company, firm or person, you shall provide a copy of this Section 5 to the prospective employer prior to accepting employment with that prospective employer, but only if the prospective employer is in a Competitive Business.

  

	 	(g)	 Reasonable and Necessary Restrictions. You acknowledge that the restrictions contained in this Section 5, in view of the nature of the

  
 6 

	 	 
business in which the Company is engaged, are reasonable and necessary in order to protect: (i) the Confidential Information; (ii) the Company from loss of goodwill and business
advantage; and (iii) other legitimate business interests of the Company. You further acknowledge that any violation of this Section 5 will result in irreparable injury to the Company. In the event of a breach or a threatened breach by you
of this Section 5, the Company is entitled to an injunction restraining you from the commission of the breach and to recover its attorneys’ fees, costs and expenses related to the breach or threatened breach. Nothing in this Section 5
may be construed as prohibiting the Company from pursuing any other remedies available to it for such breach or threatened breach, including recovery of money damages. 

 

	 	(h)	Construction. If any provision of this Agreement, including any provision of this Section 5, is invalid in part or in whole it will be deemed to have been
amended, whether as to time, area covered or otherwise, as and to the extent required for its validity under applicable law and, as so amended, will be enforceable. The parties will execute all documents necessary to evidence such amendment.

  

	 	(i)	Consideration. The specific consideration for the covenants and agreements contained in the provisions of this Section 5 are: (i) your employment with
the Company; (ii) the Company’s grant of access to the Confidential Information; and (iii) the Company’s obligation to make the Severance Payment if you are terminated Without Cause or for Good Reason; any one of which in and of
themselves is specifically recognized and agreed to by you to be adequate and sufficient consideration for the enforcement and validity of the provisions of this Section 5, including, without limitation, the survival of said provisions pursuant
to Section 13(f). You agree that if you are used, employed by or associated with any Competitive Business within 12 months following your Date of Termination, that you will not be entitled to receive the Severance Payment and will be required
to repay a proportional amount of the Severance Payment for any period in which you were used, employed by or associated with any Competitive Business. 

  

	6.	Developments/Improvements 

 All
ideas, inventions, trademarks, works of authorship, software, source and object code, databases and data, technologies, trade secrets, know-how, designs, patterns, marks, names, industrial designs, and other developments, improvements, or
intellectual property conceived by you, alone or with others, during the term of your employment, whether or not during working hours, that are within the scope of the Company’s business operations or that relate to any Company work or projects
(collectively “Intellectual Property”), are the exclusive property of the Company. You acknowledge and agree that any copyrightable Intellectual Property conceived, created, or developed by you is a “work for hire” within the
meaning of the Copyright Act of 1976 and that the 

  
 7 

 
Company will own the copyright in the Intellectual Property exclusively. You agree to fully disclose and to assign to the Company upon request all right, title, and interest in and to any and all
Intellectual Property (whether or not it falls within the definition of “work made for hire” or is patentable, registrable, recordable, or protectable by copyright or otherwise and regardless of whether the Company pursues any of the
foregoing) and to assist the Company in any way (during and after my employment with the Company), including but not limited to executing any necessary documents, in obtaining patents, copyrights or other registrations or protections for such
Intellectual Property in the Company’s name. 
  

	7.	Pre-existing Intellectual Property 

Any intellectual property developed or created by you prior to the commencement of employment with the Company that is necessary for the performance of
your responsibilities is set forth on Schedule B (“Pre-existing Works”). You hereby grant the Company a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable right and license to exploit, exercise, use,
reproduce, copy, modify and enhance such Pre-existing Works (the “Pre-existing Works License”). You further agree that following the Company’s request, given at any time and from time to time, you shall execute all documents necessary
to evidence the existence of such Pre-existing Works License. To preclude any possible uncertainty, you have set forth on Schedule C attached hereto a complete list of all other intellectual property, if any, that you have, alone or jointly with
others, conceived, developed or reproduced to practice or caused to be conceived, developed or reduced to practice, prior to the commencement of employment with the Company that you consider to be excluded from the definition of Pre-existing Works
and that you wish to have excluded from the scope of the Pre-existing Works License granted herein. 
  

	8.	Repayment of Advances/Overpayment of Benefits 

 You agree in the event you owe the Company any sum of money at the time you cease to be actively employed by the Company, the Company may deduct the sum owed by you from any compensation due to you. In
addition, to the extent permitted by law, you agree to allow the Company to deduct from your wages or other amounts due to you, any overpayments or unearned benefits, including, but not limited to, a deduction for paid time off, or tuition
reimbursement made to or advanced to you by the Company. Notwithstanding the foregoing, and for greater clarity as expressed elsewhere in this Agreement, the Company shall not be entitled to deduct from your wages or other amounts due to you for any
amounts otherwise owed by you as a result of the Stock Loan. 
  

	9.	Prior Employment 

 You acknowledge
that you will comply with any enforceable agreement or obligations that you may have to any third party, and that you are not limited in your ability to perform the essential functions of your job by disability, order, judgment, or decree of any
court or governmental agency. In performing services for the Company, you agree 

  
 8 

 
not to disclose or use any trade secret, confidential, or proprietary information belonging to any third party including but not limited to previous employers, and you hereby agree to indemnify
and hold the Company harmless from any and all expenses, losses or damages it may incur, including, but not limited to, all expenses of defense and attorneys’ fees, caused by reason of your failure to comply with this obligation. 

 

	10.	Condition of Employment 

 You
understand that this Agreement is being entered into as consideration of your employment with the Company. You have discussed this Agreement with your legal advisor and understand that it places certain restrictions on your future employment and
business activities outside the Company. 
  

	11.	Arbitration 

 The parties
specifically agree that any controversy, claim, or dispute arising out of this Agreement or any alleged breach hereof shall be resolved exclusively by arbitration. Any such arbitration shall take place in Nashville, Tennessee and be administered by
American Arbitration Association (“AAA”) in accordance with the provisions of the Federal Arbitration Act and the Commercial Rules of AAA, except that the parties shall be entitled to make an oral presentation at a final hearing and each
party shall have the right to conduct limited discovery (collectively, the “Rules”). Such discovery shall entitle each party to: (i) the production of and reasonable access to relevant documents and other information; and
(ii) depose up to three witnesses. The Parties may modify the Rules by any other instructions that they agree upon at any time prior to the resolution of the dispute subject to the arbitration. 

As soon as a demand for arbitration is made by either party, AAA shall proceed to provide a list of arbitrators from which the parties shall select a
panel of three (3) neutral arbitrators in accordance with the Rules. If the parties are unable to select any of the arbitrators necessary, the AAA shall select some or all of the arbitrators pursuant to the Rules. 

The arbitration panel shall render a full, complete, conclusive, and binding resolution of the dispute. The arbitration award shall assess all reasonable
attorneys’ fees and costs, including the cost of the arbitration and the arbitrators’ compensation against the losing party. The arbitration panel will have no authority to award punitive or exemplary damages. Judgment on the award may be
entered in any court having jurisdiction thereof. 
  

	12.	Handbook Acknowledgement 

 You
understand that the Company’s Associate Handbook, as it may be amended, is available on the Company intranet and it is your responsibility to familiarize yourself with the Handbook and observe the procedures in it because it contains additional
conditions applicable to your continued employment by the Company. 

  
 9 

	13.	General 

  

	 	(a)	Notice. Any notice or other communication to be given in connection with this Agreement shall be in writing and may be given by personal delivery or facsimile
transmission addressed to the recipient as follows: 

  

	 	(i)	if to you: 

 Dagoberto Quintana

 Nashville, TN 
  

	 	(ii)	if to the Company: 

      Sitel Operating Corporation 

      3102 West End Avenue, Suite 1000 

      Nashville, Tennessee 37203 
       Attn: President and Chief Executive Officer 

      Fax: (615)301-7183 
 or such other address or fax number as may be designated by notice by either party to the other. Any notice or other communication given by personal delivery or facsimile shall be conclusively deemed to
have been given on the day of actual delivery or transmission thereof. 
  

	 	(b)	Modification, Amendment and Waiver. No modification, amendment or waiver of any of the provisions of this Agreement shall be effective unless in writing and
signed by the party to be bound thereby. A waiver of any provision of this Agreement by either party shall not be construed as a waiver of a subsequent breach or failure of the same provision, or a waiver of any other provision.

  

	 	(c)	Entire Agreement. This Agreement constitutes the entire Agreement between the parties and supersedes all prior discussions, understandings and arrangements
between the parties in respect thereof. 

  

	 	(d)	No Assignment. This Agreement shall inure to the benefit of and be binding upon your heirs, executors, administrators and legal personal representatives and the
successors and assigns of the Company. This Agreement is personal to you and may not be assigned by you. 

  

	 	(e)	Severability. The invalidity or unenforceability of any provision or part of any provision of this Agreement shall not affect the validity or enforceability of
any other provision or part thereof and any such invalid or unenforceable provision or part thereof shall be deemed to be severable, and no provision or part thereof shall be deemed dependent upon any other provision or part thereof unless expressly
provided for herein. 

  
 10 

	 	(f)	Survival. The provisions of Sections 3, 4, 5, 6, 7, 8,11,12,13 shall survive any termination of this Agreement. 

 

	 	(g)	Acknowledgement of Understanding. You acknowledge that you: (i) have had sufficient time to review and consider this Agreement thoroughly; (ii) have
read and understand the terms of this Agreement and your obligations hereunder; (iii) have obtained independent legal advice concerning the interpretation and effect of this Agreement; and (iv) you have entered into this Agreement
voluntarily and without any pressure. 

  

	 	(h)	Interpretation. In this Agreement, unless a clear contrary intention appears: (a) the singular number includes the plural number and vice versa;
(b) reference to any agreement, document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof; (c) “hereunder,” “hereof,”
and words of similar import shall be deemed references to this Agreement as a whole and not any particular Section or other provision hereof; (d) “including” means including without limiting the generality of the description preceding
such term; (e) “or” is used in the inclusive sense; and (g) the headings of Sections and Subsections in this Agreement are provided for convenience only and will not affect its construction or interpretation. This Agreement was
negotiated by the parties with the benefit of legal representation, and any rule of construction or interpretation otherwise requiring this Agreement be construed or interpreted against any party shall not apply to any construction or interpretation
hereof. The Company and you agree and confirm that this Agreement is intended by both parties to provide for compensation that is exempt from Code Section 409A as separation pay (up to the Code Section 409A limit), and to be compliant with
Code Section 409A with respect to additional severance compensation and bonus compensation. This Agreement shall be interpreted, construed, and administered in accordance with this agreed intent, provided that the Company does not promise or
warrant any tax treatment of compensation hereunder. This Agreement shall not be amended or terminated in a manner that would accelerate or delay payment of severance pay or bonus pay except as permitted under Treasury Regulations under Code
Section 409A. 

  

	 	(i)	Incorporation of Exhibits and Schedules. The schedules identified in this Agreement are incorporated herein by reference and made a part hereof.

  

	 	(j)	Choice of Law. This Agreement will be governed by and construed in accordance with the laws of the State of Tennessee, without reference to the principles of
conflict of laws. 

  
 11 

 If the foregoing is in accordance with your understanding, kindly confirm your acceptance and agreement by
signing where indicated below and returning a signed copy of this Agreement to the Company, which will thereupon constitute a binding and enforceable agreement between you and the Company. 

 

					
	Sincerely,	 		 	
			
	Sitel Operating Corporation	 		 	
			
	 /s/ David Garner
	 		 	
	David E. Garner	 		 	
	President and Chief Executive Officer	 		 	
			
	 /s/ Dagoberto Quintana
	 	                8/7/09         
       	 	
	Dagoberto Quintana	 	 Date
	 	

  
 12 

 Schedule A 

 

			
	 Position:
	  	Chief Global Operating Officer
		
	 Term:
	  	Three (3) years from the date of execution of this Agreement. If either party does not give written notice of an intent to terminate this Agreement at least ninety (90) days before
the expiration of the Term, this Agreement shall be automatically renewed for successive one-year period(s) until such notice is properly given.
		
	 Reports to:
	  	President and Chief Executive Officer
		
	 Effective/Start Date:
	  	August 3, 2009
		
	 Status:
	  	Exempt; Full-time
		
	 Base Salary:
	  	$500,000 annualized base pay - (While the Company currently pays base salary on a bi-weekly basis, the Company reserves the right to change the frequency with which it pays all of
its employees.)
		
	 Bonus:
	  	Targeted at $500,000 per annum, and based on achieving Company and individual goals, as established in writing and signed as agreed to by your supervisor. Participation in the
Company’s Global Management Incentive Plan (“Bonus Plan”), shall be pursuant to Company plan in effect at the time, and shall be in the unqualified discretion of both the President and Chief Executive Officer and the Company’s
Board of Directors. Any bonus earned for 2009 will be prorated for five (5) months in this position.
		
	 Equity:
	  	Subject to the approval of the Board of Directors of Sitel Worldwide Corporation (“Sitel Worldwide”) at the first regularly scheduled meeting of the Board of Directors
following your date of hire, you will be granted 500,000 Restricted Stock Units (“RSUs”) pursuant to Sitel Worldwide Corporation’s standard Restricted Stock Unit Plan and Agreement, a copy of which has been provided to you. As
provided in the RSU Agreement, provided you are employed at the time of a Change of Control, the RSUs will become fully vested.
		
	 Associate Benefits:
	  	During the Term, you will be eligible to participate in the Company’s comprehensive benefits package pursuant to the Company’s then current policy that makes such plans
available to its associates on a cost-shared basis, and which plans are designed with the intent to give you choices depending on your personal situation. Included in the benefits package are items such as healthcare insurance, associate life
insurance/accidental death and dismemberment insurance, 401(k) retirement plan, short and long-term disability plans, flexible spending accounts and paid holidays. You will be eligible to accrue up to twenty-four (24) paid vacation days for each
calendar year provided in accordance with Sitel’s general policies related to vacation.
		
	 Office Location:
	  	The Company’s corporate headquarters in Nashville, TN. You will be expected to travel domestically and internationally as needed. The expenses associated with any such travel
shall be borne by the Company in accordance with its then current policy.

  
 13 

			
	Relocation Bonus:	  	As you are required to relocate to Nashville, TN, the Company will provide you with a Relocation Bonus of $ 100,000 (grossed up for taxes) that will be payable on the first
payroll following your start date. If you resign within the first year of employment with Sitel, you will be required to repay this Bonus in full at the time of your separation.
		
	Board Nomination:	  	You will be nominated to serve as a Member of Sitel Worldwide Corporation’s Board of Directors at the Board Meeting on August 5,2009. Election to the Board of Directors
shall be subject to the approval of Sitel Worldwide Corporation’s Board of Directors and shareholders as appropriate.

  
 14Employment Letter Agreement

 Exhibit 10.7 
 AMENDMENT NO. 1 TO EMPLOYMENT AGREEMENT 
 This is Amendment No. 1 (the
“Amendment”) to the Employment Letter Agreement dated November 23, 2010 by and between Sitel Operating Corporation (the “Company”) and Patrick W. Tolbert (“Employee”). This Amendment is effective January 1,
2011 (the “Effective Date”), but actually made on the date(s) set forth below. 
 Recitals 

 

	 	A.	 The Company and Employee entered into an employment letter agreement dated November 23, 2010 with an effective date of October 25, 2010
(the “Employment Agreement”). 

  

	 	B.	 The Company and Employee now mutually desire to amend the Employment Agreement to clarify the terms of the Bonus/Incentive Compensation element of
compensation. 

  

	 	C.	 The parties intent that, except as expressly amended by this Amendment, the Employment Agreement shall remain in full force and effect. Further,
this Amendment shall form a part of the Employment Agreement for all purposes and the Employment Agreement and this Amendment shall be read together. 

 NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, the sufficiency of which is specifically acknowledged by the Company and Employee, it is agreed as follows:

 Agreements 
  

	 	1.	 Schedule A to the Employment Agreement “Bonus/Incentive” subsection (b) is hereby replaced with the following:

 (b) 2011 Incentive Plan year – a guaranteed bonus of $457,500 accrued daily at a rate
of 30 days per month and payable in equal quarterly payments of $114,375. Each payment will be made on the last pay date of each quarter. Accrual of the 2011 incentive plan year bonus ends on the last day of active employment. Upon termination you
are entitled to receive only the bonus accrued as of the last date of active employment and all other rights to the 2011 incentive plan year bonus are forfeited. 

 IN WITNESS WHEREOF, the parties have executed this Amendment No. 1 to Employment
Agreement as of the Effective Date but actually on the date(s) stated below: 
  

			
	 Sitel Operating Corporation

		
	 By:
	 	 /s/ David Garner

			
		
	 Title:
	 	     CEO

		
	 Date:
	 	     3/4/11

	
	 /s/ Patrick W. Tolbert

	 Patrick W. Tolbert

		
	 Date:
	 	     March 2, 2011

 November 23, 2010 

 
 Patrick W. Tolbert 

7566 East Gem Shores Road 
 Hayden Lake, Idaho 83835 
 Re:  Executive Agreement
– Global Chief Financial Officer 
 Dear Pat, 

This letter (this “Agreement”) sets forth the terms and conditions upon which Sitel Operating Corporation (the
“Company”) offers to employ you in the position as set out in the attached Schedule A. 
  

	 	1.	 Duties, Responsibilities, Term and Compensation 

Your job title, compensation, other current benefits, the Term (defined in Schedule A) and additional details are more
fully set forth in Schedule A. Additionally, you should receive an annual performance review, which will include a discussion of your present compensation package. 
  

	 	2.	 Termination 

 You agree that this Agreement and your employment by the Company shall immediately terminate upon your death, and may otherwise be terminated by either the Company or Employee for any reason upon written
notice. 
 Other than as limited by applicable law, you agree that you (and your estate, if applicable) shall
have no claim whatsoever against the Company or any other person for damages, remuneration or otherwise arising out of or relating to any termination of your employment by the Company. You specifically agree to execute and deliver appropriate
resignations from all offices and positions with the Company and any other subsidiary or affiliate of the Company, if any, when requested by the Company following any termination of your employment with the Company. 

 

	 	3.	 Definitions 

 For the purposes of this Agreement, the following terms have the meaning set out below; provided, that terms defined on Schedule A have the meaning set forth therein. 

“Competitive Business” is defined as any business, entity or enterprise which provides or offers business
process outsourcing services or products similar to those offered by the Company including, but not limited to, inbound and outbound telephone, mail, and electronic based services; back office and item processing services; collections, insurance, or
other financial services; risk management services; and customer interaction, maintenance, and marketing services. 

  

			
	  
 Two American
Center, 3102 West End Avenue, Suite 1000 Nashville, Tennessee 37203
  
 +1 615.301.7100
T  |   +1 615.301.7150 F  |    www.sitel.com
	  	  

1

 “Date of Termination” means the date you and the Company
reasonably anticipate that you will not perform any further services for the Company or a related entity. 

“Outstanding Amounts” means the aggregate of: (a) any accrued but unpaid portion of your Base Salary
(i.e., the amount due for employment through the Date of Termination, but in no event to be construed as including any period beyond the Date of Termination) or bonus, including accrued vacation pay; (b) any declared (and supported by written
documentation in accordance with Company policy) but unpaid portion of your bonus if payable under the terms of the Bonus Plan; and (c) any reimbursement of expenses properly incurred in the course of your employment by the Company. 

 

	 	4.	 Termination Entitlements 

 If your employment is terminated under Section 2 of this Agreement, you shall be entitled to the Outstanding Amounts and no other payment or amounts. For the sake of clarity, your COBRA rights, if
any, will commence effective as of the Date of Termination. Following your termination, in no event shall you receive any amount from the Company in excess of the aggregate of the Outstanding Amounts. 

Except as otherwise explicitly stated in this Agreement, any benefits to which you or your beneficiaries may be entitled
under any benefit plans in which you participate by reason of your employment with the Company shall be determined as of the Date of Termination in accordance with the terms of such plans, and you and your beneficiaries shall cease to accrue any
benefits under such benefit plans from and after the Date of Termination. 
 To the fullest extent not otherwise
limited by statute, you agree that the amounts payable pursuant to this Section 4, upon termination of this Agreement and your employment hereunder, shall be reduced by the amount of any payments that the Company is obligated to make to you by
reason of such termination pursuant to applicable employment standards legislation. 
  

	 	5.	 Confidentiality, Non-Competition and Non-Solicitation 

The Company agrees to provide you with confidential, proprietary, and trade secret information belonging to the Company.

  

	 	(a)	 Acknowledgement. You acknowledge and agree that: 

 

	 	(i)	 in the course of performing your duties and responsibilities during your employment with the Company, the Company shall give you access to and you
will be entrusted with detailed confidential or proprietary information and trade secrets concerning the Company and its current or future subsidiaries, affiliates or associates (the “Confidential Information”) the disclosure of any of
which to competitors of the Company or to the general public, or the use of the same by you outside your employment with the Company, would be highly detrimental to the interests of the Company and may result in irreparable injury to the Company,
which could not be adequately compensated by monetary damages; 

  
 2 

	 	(ii)	 in the course of performing your duties and responsibilities hereunder, you will be a representative of the Company and its subsidiaries and
affiliates to third parties, and, as such, you will have significant responsibility for maintaining and enhancing the goodwill of the Company and such subsidiaries or affiliates with such parties; 

 

	 	(iii)	 as a representative of the Company and its subsidiaries and affiliates, you owe fiduciary duties to the Company, including to act in the best
interests of the Company; and 

  

	 	(iv)	 the right to maintain the confidentiality of the Confidential Information, the right to preserve the goodwill and business advantage of the Company
and the right to the benefit of any relationships with third parties that have developed by virtue of your employment hereunder constitute proprietary rights of the Company, which it is entitled to protect. 

In acknowledgement of the matters described above and in consideration of your employment, the Company providing you
with access to the Confidential Information, and other benefits to be received by you pursuant to this Agreement, you agree to comply with the covenants and restrictions set out in this Section 5. 

 

	 	(b)	 Confidential Information. You agree that during the Term and at all times after the Date of Termination you shall maintain the
confidentiality of the Confidential Information and will not use any of the Confidential Information for your own purposes, or for any purpose other than those of the Company until the date, if any, on which: (i) the relevant information
becomes available to the public or is made available to you from a source that is not bound by an obligation of confidentiality to the Company, its subsidiaries, affiliates or associates; or (ii) you are required to disclose such information by
any court or governmental or regulatory authority of competent jurisdiction (in which case you shall be entitled to disclose or make use of such information only to the extent you are so required). 

 

	 	(c)	 Non-Solicitation. You shall not, without the specific prior written consent of the Company, during the Term and for a period of two
(2) years after the Date of Termination, either on your own behalf or on behalf of, or in partnership, jointly or in conjunction with, any other person, contact or communicate solicit the services or entice away any person employed by or
otherwise providing services to the Company or its subsidiaries on a full-time or part-time basis or solicit any customers, clients or suppliers of the Company or its subsidiaries to transfer any business from the Company or its subsidiaries to any
other person. 

  
 3 

	 	(d)	 Non-Competition. The purpose of this Subsection 5(d) is to protect the Confidential Information and to protect the Company from loss of
goodwill and business advantage. For so long as you remain employed hereunder, and for a period of one (1) year following the Date of Termination, you shall not, either individually or in partnership or jointly or in conjunction with any other
person, as principal, agent, shareholder or in any other capacity whatsoever, directly or indirectly carry on or be engaged in or concerned with or have any ownership or other interest in, or advise, lend money to, guarantee the debts or obligations
of, or permit your name or any part thereof to be used or employed by or associated with, any Competitive Business; provided that nothing contained herein shall prevent you from owning not more than 1% of any publicly traded class of shares of any
company or from acting in any capacity on behalf of the Company or any of its subsidiaries. 

  

	 	(e)	 Return of Materials. All files, forms, brochures, books, materials, written correspondence, memoranda, documents, manuals, computer disks,
software products and other data (including financial and other information) pertaining to the Company or its subsidiaries, affiliates or associates that may come into your possession or control shall at all times remain the property of the Company.
Upon termination of your employment hereunder for any reason, you agree to immediately deliver to the Company all such property in your possession or directly or indirectly under your control. You agree not to make, for your personal or business use
or that of any other party, reproductions or copies of any such property or other property of the Company or its subsidiaries, affiliates or associates. 

 

	 	(f)	 Advice to Future Employers. For a period of one (1) year after the Date of Termination, if you, in the future, seek or are offered
employment by another company, firm or person, you shall provide a copy of this Section 5 to the prospective employer prior to accepting employment with that prospective employer, but only if the prospective employer is in a Competitive
Business. 

  

	 	(g)	 Reasonable and Necessary Restrictions. You acknowledge that the restrictions contained in this Section 5, in view of the nature of the
business in which the Company is engaged, are reasonable and necessary in order to protect: (i) the Confidential Information; (ii) the Company from loss of goodwill and business advantage; and (iii) other legitimate business interests
of the Company. You further acknowledge that any violation of this Section 5 will result in irreparable injury to the Company. In the event of a breach or a threatened breach by you of this Section 5, the Company is entitled to an
injunction restraining you from the commission of the breach and to recover its attorneys’ fees, costs and expenses related to the breach or threatened breach. Nothing in this Section 5 may be construed as prohibiting the Company from
pursuing any other remedies available to it for such breach or threatened breach, including recovery of money damages. 

  
 4 

	 	(h)	 Construction. If any provision of this Agreement, including any provision of this Section 5, is invalid in part or in whole it will be
deemed to have been amended, whether as to time, area covered or otherwise, as and to the extent required for its validity under applicable law and, as so amended, will be enforceable. The parties will execute all documents necessary to evidence
such amendment. 

  

	 	(i)	 Consideration. The specific consideration for the covenants and agreements contained in the provisions of this Section 5 are:
(i) your employment with the Company; and (ii) the Company’s grant of access to the Confidential Information; any one of which in and of themselves is specifically recognized and agreed to by you to be adequate and sufficient
consideration for the enforcement and validity of the provisions of this Section 5, including, without limitation, the survival of said provisions pursuant to Section 13(f). 

 

	 	6.	 Developments/Improvements 

 All ideas, inventions, trademarks, works of authorship and other developments or improvements thereto, conceived by you, alone or with others, during the Term, whether or not during working hours, that
are within the scope of the Company’s business operations or that relate to any Company work or projects, are the exclusive property of the Company. You agree to assist the Company, at its expense, to obtain patents or copyrights on any such
patentable or copyrightable ideas, inventions, works of authorship and other developments, and agree to execute all documents necessary to obtain such patents or copyrights in the name of the Company. 

 

	 	7.	 Pre-existing Intellectual Property 

Any intellectual property developed or created by you prior to the commencement of employment with the Company that is
necessary for the performance of your responsibilities is set forth on Schedule B (“Pre-existing Works”). You hereby grant the Company a nonexclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable right and license to
exploit, exercise, use, reproduce, copy, modify and enhance such Pre-existing Works (the “Pre-existing Works License”). You further agree that following the Company’s request, given at any time and from time to time, you shall execute
all documents necessary to evidence the existence of such Pre-existing Works License. To preclude any possible uncertainty, you have set forth on Schedule C attached hereto a complete list of all other intellectual property, if any, that you have,
alone or jointly with others, conceived, developed or reproduced to practice or caused to be conceived, developed or reduced to practice, prior to the commencement of employment with the Company that you consider to be excluded from the definition
of Pre-existing Works and that you wish to have excluded from the scope of the Pre-existing Works License granted herein. 
  

	 	8.	 Repayment of Advances/Overpayment of Benefits 

You agree in the event you owe the Company any sum of money at the time you cease to be actively employed by the Company,
the Company may deduct the sum owed by you from any 

  
 5 

 
compensation due to you. In addition, to the extent permitted by law, you agree to allow the Company to deduct from your wages or other amounts due to you, any overpayments or unearned benefits,
including, but not limited to, a deduction for paid time off, or tuition reimbursement made to or advanced to you by the Company. 
  

	 	9.	Prior Employment 

 You acknowledge that you will comply with any enforceable agreement or obligations that you may have to any third party, and that you are not limited in your ability to perform the essential functions of
your job by order, judgment, or decree of any court or governmental agency. In performing services for the Company, you agree not to disclose or use any trade secret, confidential, or proprietary information belonging to any third party including
but not limited to previous employers, and you hereby agree to indemnify and hold the Company harmless from any and all expenses, losses or damages it may incur, including, but not limited to, all expenses of defense and attorneys’ fees, caused
by reason of your failure to comply with this obligation. 
  

	 	10.	Condition of Employment 

 You understand that this Agreement is being entered into as consideration of your employment with the Company. You have discussed this Agreement with your legal advisor and understand that it places
certain restrictions on your future employment and business activities outside the Company. 
  

	 	11.	Arbitration 

 The parties specifically agree that any controversy, claim, or dispute arising out of this Agreement or any alleged breach hereof shall be resolved exclusively by arbitration. Any such arbitration shall
take place in Nashville, Tennessee and be administered by American Arbitration Association (“AAA”) in accordance with the provisions of the Federal Arbitration Act and the Commercial Rules of AAA, except that the parties shall be entitled
to make an oral presentation at a final hearing and each party shall have the right to conduct limited discovery (collectively, the “Rules”). Such discovery shall entitle each party to: (i) the production of and reasonable access to
relevant documents and other information; and (ii) depose up to three witnesses. The Parties may modify the Rules by any other instructions that they agree upon at any time prior to the resolution of the dispute subject to the arbitration.

 As soon as a demand for arbitration is made by either party, AAA shall proceed to provide a list of
arbitrators from which the parties shall select a panel of three (3) neutral arbitrators in accordance with the Rules. If the parties are unable to select any of the arbitrators necessary, the AAA shall select some or all of the arbitrators
pursuant to the Rules. 
 The arbitration panel shall render a full, complete, conclusive, and binding
resolution of the dispute. The arbitration award shall assess all reasonable attorneys’ fees and costs, including the cost of the arbitration and the arbitrators’ compensation against the losing party. The arbitration panel will have no
authority to award punitive or exemplary damages. Judgment on the award may be entered in any court having jurisdiction thereof. 

  
 6 

	 	12.	Handbook/ Code of Conduct Acknowledgement 

 You understand that the Company’s Associate Handbook, as it may be amended, is available on the Company intranet and it is your responsibility to familiarize yourself with the handbook and observe
the procedures in it because it contains additional conditions applicable to your continued employment by the Company. In addition, you acknowledge that you have received a copy of the Company’s Global Code of Conduct and Ethics and agree to
abide by its terms. 
  

	 	13.	General 

  

	 	(a)	 Notice. Any notice or other communication to be given in connection with this Agreement shall be in writing and may be given by personal
delivery or facsimile transmission addressed to the recipient as follows: 

  

	 	(i)	 if to you: 

 Patrick W. Tolbert 
 7566 East Gem Shores Road

 Hayden Lake, Idaho 83835 

 
  

	 	(ii)	 if to the Company: 

 Sitel Operating Corporation 
 3102 West End Avenue, Suite 1000

 Nashville, Tennessee 37203 

Attn: President & COO 
 Fax: (615) 301-7183 
 or such other address or fax number as
may be designated by notice by either party to the other. Any notice or other communication given by personal delivery or facsimile shall be conclusively deemed to have been given on the day of actual delivery or transmission thereof. 

 

	 	(b)	 Modification, Amendment and Waiver. No modification, amendment or waiver of any of the provisions of this Agreement shall be effective unless
in writing and signed by the party to be bound thereby. A waiver of any provision of this Agreement by either party shall not be construed as a waiver of a subsequent breach or failure of the same provision, or a waiver of any other provision.

  

	 	(c)	 Entire Agreement. This Agreement constitutes the entire Agreement between the parties and supersedes all prior discussions, understandings
and arrangements between the parties in respect thereof. 

  
 7 

	 	(d)	 No Assignment. This Agreement shall inure to the benefit of and be binding upon your heirs, executors, administrators and legal personal
representatives and the successors and assigns of the Company. This Agreement is personal to you and may not be assigned by you. 

  

	 	(e)	 Severability. The invalidity or unenforceability of any provision or part of any provision of this Agreement shall not affect the validity or
enforceability of any other provision or part thereof and any such invalid or unenforceable provision or part thereof shall be deemed to be severable, and no provision or part thereof shall be deemed dependent upon any other provision or part
thereof unless expressly provided for herein. 

  

	 	(f)	 Survival. The provisions of Sections 3, 4, 5, 6, 7, 8, 11, 12, and 13 shall survive any termination of this Agreement.

  

	 	(g)	 Acknowledgement of Understanding. You acknowledge that you: (i) have had sufficient time to review and consider this Agreement
thoroughly; (ii) have read and understand the terms of this Agreement and your obligations hereunder; (iii) have obtained independent legal advice concerning the interpretation and effect of this Agreement; and (iv) you have entered
into this Agreement voluntarily and without any pressure. 

  

	 	(h)	 Interpretation. In this Agreement, unless a clear contrary intention appears: (a) the singular number includes the plural number and vice
versa; (b) reference to any agreement, document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof; (c) “hereunder,”
“hereof,” and words of similar import shall be deemed references to this Agreement as a whole and not any particular Section or other provision hereof; (d) “including” means including without limiting the generality of the
description preceding such term; (e) “or” is used in the inclusive sense; and (g) the headings of Sections and Subsections in this Agreement are provided for convenience only and will not affect its construction or
interpretation. This Agreement was negotiated by the parties with the benefit of legal representation, and any rule of construction or interpretation otherwise requiring this Agreement be construed or interpreted against any party shall not apply to
any construction or interpretation hereof. The Company and you agree and confirm that this Agreement is intended by both parties to provide for compensation that is exempt from Code Section 409A, and other compensation that is compliant with
Code Section 409A. This Agreement shall be interpreted, construed, and administered in accordance with this agreed intent, provided that the Company does not promise or warrant any tax treatment of compensation hereunder. This Agreement shall
not be amended or terminated in a manner that would accelerate or delay payment of pay except as permitted under Treasury. Regulations under Code Section 409A (to the extent applicable). 

  
 8 

	 	(i)	 Incorporation of Exhibits and Schedules. The schedules identified in this Agreement are incorporated herein by reference and made a part
hereof. 

  

	 	(j)	 Choice of Law. This Agreement will be governed by and construed in accordance with the laws of the State of Tennessee, without reference to
the principles of conflict of laws. 

 If the foregoing is in accordance with your
understanding, kindly confirm your acceptance and agreement by signing where indicated below and returning a signed copy of this Agreement to the Company, which will thereupon constitute a binding and enforceable agreement between you and the
Company. 
 Sincerely, 
  

									
		 	 Sitel Operating Corporation
	 		 	
		 	  
 By
	 	 /s/ David Bedema
	 		 	

									
					
		 	 Title:
	 	 CLO & Secretary
	 		 	
				
		 	 /s/ Patrick W. Tolbert
	 		 	         11/24/10        

				
		 	 Patrick W. Tolbert
	 		 	 Date

  
 9 

 Schedule A to Executive Agreement – Pat Tolbert 

 

			
	 Position:
	  	 Global Chief Financial Officer (officer appointment effective November 10, 2010

		
	 Term:
	  	 Three (3) years from the date of execution of this Agreement, unless terminated earlier by either party on thirty (30) days written notice.

		
	 Reports to:
	  	 President and Chief Operating Officer

		
	 Effective Date:
	  	 October 25, 2010

		
	 Status:
	  	 Exempt; Full-time

		
	 Base Salary:
	  	 $350,000 annualized. While the Company currently pays base salary on a bi-weekly basis, the Company reserves the right to change the frequency with which it pays
all of its employees.

		
	 Bonus/Incentive:
	  	 (a) 2010 incentive plan year - a guaranteed bonus of $80,000 paid no later than March 15, 2011.

		
		  	 (b) 2011 incentive plan year - a guaranteed bonus of $425,000 accrued daily at a rate of 30 days per month and payable in equal quarterly payments of $106,250.
Each payment will be paid no later than the 74th day after
the end of the quarter. Accrual of the 2011 incentive plan year bonus ends on the last day of active employment. Upon termination you are entitled to receive only the bonus accrued as of the last date of active employment and all other rights to the
2011 incentive plan year bonus are forfeited.

		
		  	 (c) Incentive plan years subsequent to 2011 – Your bonus will be determined by agreement between you and the Compensation Committee of the Board of
Directors and the President and Chief Operating Officer.

		
	 Associate Benefits:
	  	 During the Term, you will be eligible to participate in the Company’s comprehensive benefits package pursuant to the Company’s then current policy that
makes such plans available to its associates on a cost-shared basis, and which plans are designed with the intent to give you choices depending on your personal situation. Included in the benefits package are items such as medical insurance, dental
insurance, associate life insurance/accidental death and dismemberment insurance, 401(k) plan, short and long-term disability plans, flexible spending accounts and paid holidays. You will be eligible to accrue up to thirty (30) paid vacation days
for each calendar year; vacation shall be provided in accordance with Sitel’s general policies related to vacation.

		
	 Office Location:
	  	 The Company’s corporate headquarters in Nashville, TN. You will be expected to travel domestically and internationally as needed. The expenses associated
with any such travel shall be borne by the Company in accordance with its then current policy.

		
	 Housing Allowance:
	  	 The Company will provide you with a leased furnished apartment in Nashville costing not more than $3,000 per month including utilities and internet
service.

		
	 Expenses:
	  	 In addition to reimbursement of your business expenses as set out herein, the Company will reimburse reasonable commuting expenses for you and/or
your

  
 10 

			
		  	 spouse between Nashville and Coeur d’Alene, Idaho. All expenses and claims for reimbursement shall be submitted in accordance with the Company’s
expense policy and substantiated with receipts. Reimbursement will be made within a reasonable time of submission of the reimbursement request, but not later than the end of the calendar year after the year the expense is
incurred.

		
	 Board Service:
	  	 You will remain a management member of the Board of Directors of Sitel Worldwide Corporation and shall receive compensation for such service as set by the Board
of Directors.

  
 11

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}]]