Document:

CENTURYLINK
MASTER SERVICE AGREEMENT

 

This
Master Service Agreement (“Agreement”) is between CENTURYLINK COMMUNICATIONS, LLC (“CenturyLink”)
and PRECISION OPINION (“Customer”) and is effective on the date the last party signs it (the “Effective
Date”). This Agreement provides the terms and conditions applicable to Customer’s purchase of products and services
(“Service”) from CenturyLink.

 

1.
Term; Commitment. The term of the Agreement will commence on the Effective Date and continue until the expiration of the
last Service term, unless earlier terminated in accordance with the Agreement (“Term”). The Revenue Commitment
for the Agreement is set forth on the following Addendum attached and incorporated into the Agreement.

 

		●	REVENUE
                                         COMMITMENT ADDENDUM

 

2.
Service. CenturyLink will provide Service in accordance with the Agreement, including all applicable Service Schedules,
Service Exhibits, Statements of Work, Order(s), pricing attachments, and any other documents that are attached or expressly
incorporated into the Agreement (“Service Attachments”). The following Service Attachments are initially attached
and incorporated into the Agreement. At CenturyLink’s discretion, additional Service Attachments may be added by
Amendment or by Customer placing an Order.

 

	 	●	DOMESTIC
    CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT
	 	●	LOCAL
    ACCESS SERVICE EXHIBIT
	 	●	RENTAL
    CPE SERVICE EXHIBIT
	 	●	CENTURYLINK
    IQ® DATA BUNDLE OFFER ATTACHMENT
	 	●	DOMESTIC
    VOICE SERVICE EXHIBIT
	 	●	LONG
    DISTANCE AND TOLL FREE RATE ADDENDUM
	 	●	INTERNATIONAL
    VOICE SERVICE EXHIBIT

 

3.
Order(s). Customer may submit requests for Service in a form designated by CenturyLink (“Order”). The term
for a Service is defined in the applicable Service Attachment (“Service Term”). Unless otherwise set forth in a
Service Attachment, Service will continue month-to-month at the expiration of the Service Term at CenturyLink’s then
current rates. CenturyLink will notify Customer of acceptance of requested Service in the Order by delivering (in writing or
electronically) the date by which CenturyLink will install Service (the “Customer Commit Date”), by delivering
the Service, or by the manner described in a Service Attachment. Renewal Orders will be accepted by CenturyLink’s
continuation of Service. For moves, adds or changes agreed to by CenturyLink, Customer will pay CenturyLink’s then
current charges unless otherwise specifically stated in a Service Attachment.

 

4.
Billing and Payment.

 

4.1
Commencement of Billing. Unless otherwise set forth in a Service Attachment, CenturyLink will deliver written
or electronic notice (a “Connection Notice”) to Customer when Service is installed, at which time billing
will commence (“Service Commencement Date”). If Customer notifies CenturyLink within three days after delivery of
the Connection Notice that Service is not functioning properly, CenturyLink will correct any deficiencies and,
upon Customer’s request, credit Customer’s account in the amount of 1/30 of the applicable monthly recurring
charge (MRC) for each day the Service did not function properly. If CenturyLink cannot complete installation due to Customer
delay or inaction, CenturyLink may begin charging Customer for the Service, and Customer will pay such charges.

 

4.2 Payment
of Invoices and Disputes. Invoices are delivered or made available monthly and due 30 days after the invoice date. Fixed charges
are billed in advance and usage-based charges are billed in arrears. Customer’s payments to CenturyLink must be made via
an ACH transfer or any CenturyLink approved payment portal (e.g., CenturyLink Control Center) in the currency stated on the invoice.
CenturyLink may charge administrative fees where Customer’s payment and invoice preferences deviate from CenturyLink’s
standard practices. Past due amounts bear interest at 1.5% per month or the highest rate allowed by law (whichever is less). CenturyLink
may charge Customer reasonable attorneys’ fees and any third-party collection costs CenturyLink incurs in collecting such
amounts. Customer is responsible for all charges regarding the Service, even if incurred as the result of unauthorized use. If
Customer reasonably disputes an invoice, Customer must pay the undisputed amount and submit written notice of the disputed amount
(with details of the nature of the dispute and the Services and invoice(s) disputed). Disputes must be submitted in writing within
90 days from the date of the invoice. If CenturyLink determines in good faith that a disputed charge was billed correctly, Customer
must pay such amounts within 10 days after CenturyLink provides notice of such determination. Customer may not offset disputed
amounts from one invoice against payments due on the same or another account.

 

4.3 Taxes
and Fees. Excluding taxes based on CenturyLink’s net income, Customer is responsible for all taxes and fees arising
in any jurisdiction imposed on or incident to the provision, sale or use of Service. This includes value added, consumption, sales,
use, gross receipts, withholding, excise, access, bypass, ad valorem, franchise or other taxes, fees, duties or surcharges (e.g.,
regulatory and 911 surcharges), whether imposed on CenturyLink or a CenturyLink affiliate, along with similar charges stated in
a Service Attachment (collectively “Taxes and Fees”). Some Taxes and Fees, and costs of administering the same, are
recovered through imposition of a percentage surcharge(s) on the charges for Service. If Customer is required by law to make any
deduction or withholding of withholding Taxes from any payment due hereunder to CenturyLink, then, notwithstanding anything to
the contrary in this Agreement, the gross amount payable by Customer will be increased so that, after any such deduction or withholding
for such withholding Taxes, the net amount received by CenturyLink will not be less than CenturyLink would have received had no
such deduction or withholding been required. Charges for Service are exclusive of Taxes and Fees. Customer may present CenturyLink
with an exemption certificate eliminating CenturyLink’s liability to pay certain Taxes and Fees. The exemption will apply
prospectively.

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

 

4.4 Credit
Approval and Deposits. Customer will provide CenturyLink with credit information as requested. CenturyLink may require Customer
to make a deposit as a condition of CenturyLink’s acceptance of any Order or continuation of: (a) usage-based Services;
or (b) non-usage based Service where Customer fails to timely pay CenturyLink hereunder or CenturyLink reasonably determines that
Customer has had an adverse change in financial condition. Deposits will not exceed two months’ estimated charges for Service
and are due upon CenturyLink’s written request. When Service is discontinued, the deposit will be credited to Customer’s
account and the balance refunded.

 

4.5 Regulatory
and Legal Changes. If changes in applicable law, regulation, rule or order materially affect delivery of Service, the parties
will negotiate appropriate changes to this Agreement. If the parties cannot reach agreement within 30 days after CenturyLink’s
notice requesting renegotiation, CenturyLink may, on a prospective basis after such 30-day period, pass any increased delivery
costs on to Customer. If CenturyLink does so, Customer may terminate the affected Service on notice to CenturyLink delivered within
30 days of the cost increase taking effect.

 

4.6 Cancellation
and Termination Charges. Unless otherwise set forth in a Service Attachment:

 

(a) Customer
may cancel an Order (or portion thereof) prior to the delivery of a Connection Notice upon written notice to CenturyLink identifying
the affected Order and Service. If Customer does so, Customer will pay CenturyLink a cancellation charge equal to the sum of:
(1) for “off-net” Service, third party termination charges for the cancelled Service; (2) for “on-net”
Service, one month’s monthly recurring charges for the cancelled Service; (3) the non-recurring charges for the cancelled
Service; and (4) CenturyLink’s out-of-pocket costs (if any) incurred in constructing facilities necessary for Service delivery.

 

(b) Customer
may terminate a specified Service after the delivery of a Connection Notice upon 30 days’ written notice to CenturyLink.
If Customer does so, or if Service is terminated by CenturyLink as the result of Customer’s default, Customer will pay CenturyLink
a termination charge equal to the sum of: (1) all unpaid amounts for Service actually provided; (2) 100% of the remaining monthly
recurring charges for months 1-12 of the Service Term; (3) 50% of the remaining monthly recurring charges for month 13 through
the end of the Service Term; and (4) if not recovered by the foregoing, any termination liability payable to third parties resulting
from the termination and any out-of-pocket costs of construction to the extent such construction was undertaken to provide Service
hereunder. The charges in this Section represent CenturyLink’s reasonable liquidated damages and are not a penalty.

 

5. Default.
If (a) Customer fails to make any payment when due and such failure continues for five business days after CenturyLink’s
written notice, or (b) either party fails to observe or perform any other material term of this Agreement and such failure continues
for 30 days after the other party’s written notice, then the non-defaulting party may: (i) terminate this Agreement and/or
any Order, in whole or in part, and/or (ii) subject to Sections 6.1 (Damages Limitations) and 6.3 (Service Levels), pursue any
remedies it may have at law or in equity.

 

6. Liabilities
and Service Levels.

 

6.1 Damages
Limitations. Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated
savings, loss of data or cost of purchasing replacement services, or any indirect, incidental, special, consequential, exemplary
or punitive damages arising out of the performance or failure to perform under this Agreement or any Order.

 

6.2 Disclaimer
of Warranties. CENTURYLINK MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, EXCEPT THOSE EXPRESSLY SET FORTH
IN THIS AGREEMENT OR ANY APPLICABLE SERVICE ATTACHMENT.

 

6.3 Service
Levels.

 

(a) Any
“Service Level” commitments applicable to Services are contained in the Service Attachments applicable to each Service.
If CenturyLink does not meet a Service Level, CenturyLink will issue to Customer a credit as stated in the applicable Service
Attachment on Customer’s request. CenturyLink’s maintenance log and trouble ticketing systems are used to calculate
Service Level events. Scheduled maintenance under Section 8 and force majeure events are considered Excused Outages.

 

(b) Unless
otherwise set forth in a Service Attachment, to request a credit, Customer must contact Customer Service (contact information
is located at http://www.level3.com) or deliver a written request with sufficient detail to identify the affected Service.
The request for credit must be made within 60 days after the end of the month in which the event occurred. Total monthly credits
will not exceed the charges for the affected Service for that month. Customer’s sole remedies for any nonperformance, outages,
failures to deliver or defects in Service are contained in the Service Levels applicable to the affected Service.

 

6.4 Right
of Termination for Installation Delay. Unless otherwise set forth in a Service Attachment, in lieu of installation Service
Level credits, if CenturyLink’s installation of Service is delayed by more than 30 business days beyond the Customer Commit
Date, Customer may terminate the affected Service without liability upon written notice to CenturyLink, provided such written
notice is delivered prior to CenturyLink delivering a Connection Notice for the affected Service. This Section will not apply
where CenturyLink is constructing facilities to a new location not previously served by CenturyLink.

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

 

7. Customer
Premises; Title to Equipment. If access to non-CenturyLink facilities is required for the installation, maintenance, grooming,
movement, upgrade and/or removal of CenturyLink network or equipment, Customer will, at its expense: (a) secure such right of
access and (b) arrange for the provision and maintenance of power and HVAC as needed for the proper operation of such equipment
and network. Title to CenturyLink-provided equipment (including software) remains with CenturyLink. Customer will not create or
permit to be created any encumbrances on CenturyLink-provided equipment.

 

8. Scheduled
Maintenance and Local Access. Scheduled maintenance will not normally result in Service interruption. Unless otherwise set
forth in a Service Attachment, if scheduled maintenance requires Service interruption CenturyLink will: (1) provide Customer seven
days’ prior written notice, (2) work with Customer to minimize interruptions and (3) use commercially reasonable efforts
to perform such maintenance between midnight and 6:00 a.m. local time. If third-party local access services are required for the
Services, Customer will: (1) provide CenturyLink with circuit facility and firm order commitment information and design layout
records to enable cross-connects to CenturyLink Service(s) (provided by CenturyLink subject to applicable charges), (2) cooperate
with CenturyLink (including changing demarcation points and/or equipment and providing necessary LOAs) regarding circuit grooming
or re-provisioning, and (3) where a related Service is disconnected, provide CenturyLink a written disconnection firm order commitment
from the relevant third-party provider. CenturyLink may re-provision any local access circuits from one off-net provider to another
or to the CenturyLink owned and operated network (on-net), and such changes will be treated as scheduled maintenance.

 

9. General
Terms.

 

9.1 Force
Majeure. Neither party will be liable, nor will any credit allowance or other remedy be extended, for any failure of performance
or equipment due to causes beyond such party’s reasonable control (“force majeure event”).

 

9.2 Assignment
and Resale. Neither party may assign its rights or obligations under this Agreement or any Service Attachment without the
prior written consent of the other party, which will not be unreasonably withheld. However, either party may assign its rights
and obligations under this Agreement or any Order without the consent of the other party: (1) to any subsidiary, parent, or affiliate
that controls, is controlled by, or is under common control with that party; (2) pursuant to the sale or transfer of substantially
all of the business or relevant assets of that party; or (3) pursuant to any financing, merger, or reorganization of that party.
This Agreement and all Service Attachments will apply to any permitted transferees or assignees. Any assignee of Customer must
have a financial standing and creditworthiness equal to or better than Customer’s. Unless otherwise set forth in a Service
Attachment, Customer may provide Service to third parties or use the Services in connection with goods or services provided by
Customer to third parties (“Customer Provided Services”). Customer will indemnify, defend and hold CenturyLink and
its affiliates harmless from any claims arising from or related to any Customer Provided Services. If Customer sells telecommunications
services, Customer certifies that it has filed all required documentation and will at all times have the requisite authority with
appropriate regulatory agencies respecting the same. Nothing in this Agreement confers upon any third party any right, benefit
or remedy hereunder.

 

9.3 Affiliates.
CenturyLink may use a CenturyLink affiliate or a third party to provide Service to Customer, but CenturyLink will remain responsible
to Customer for Service delivery and performance. Customer’s affiliates may purchase Service under this Agreement, and Customer
will be jointly and severally liable for all claims and liabilities related to Service ordered by any Customer affiliate.

 

9.4 Notices.
Notices will be in writing and deemed received if delivered personally, sent via facsimile, pre-paid overnight courier, electronic
mail (if an e-mail address is provided below) or sent by U.S. Postal Service or First Class International Post. Unless otherwise
provided for in a Service Attachment, requests for disconnection of Service (other than for default) must be submitted to CenturyLink
via Customer’s portal at https://www.centurylink.com/business/login/ or via the following website / link: http://www1.level3.com/disco/disco.html
and will be effective 30 days after receipt (or such longer period set forth in a Service Attachment). Notices for billing
inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s portal at https://www.centurylink.com/business/login/
or via Email at: billing@centurylink.com. Customer failure to follow this process and/or provide complete information
may result in continued charges that will not be credited. All legal notices will be addressed to CenturyLink at: 931 14th
Str., #900, Denver, CO 80202; Fax: 888-778-0054; Attn.: Notice Coordinator; and to any electronic or physical address of
Customer as provided in the Agreement or in its absence, to Customer’s address identified on the Order or as reflected in
CenturyLink’s records, Attn. General Counsel.

 

9.5 Acceptable
Use Policy and Data Protection. Customer must conform to an applicable Acceptable Use Policy (“AUP”) for Services
purchased under this Agreement and to the CenturyLink Privacy Policy, which is available at http://www.centurylink.com/aboutus/legal/privacy-policy.html.
Unless otherwise set forth in a Service Attachment, the applicable AUP is available at http://www.level3.com/en/security-law-enforcement-and-acceptable-use-policy/acceptable-use-policy/.

 

9.6 Confidentiality.
Neither party will: (a) disclose any of the terms of the Agreement; or (b) disclose or use (except as expressly permitted
by, or required to achieve the purposes of, the Agreement) the confidential information received from the other party. Confidential
information will not include Customer Data except as may be described in a Service Attachment. A party may disclose confidential
information if required to do so by a governmental agency, by operation of law, or if necessary in any proceeding to establish
rights or obligations under the Agreement. Each party will limit disclosure and access to confidential information to those of
its employees, contractors, attorneys or other representatives who reasonably require such access to accomplish the Agreement’s
purposes and who are subject to confidentiality obligations at least as restrictive as those contained herein.

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

 

9.7 Intellectual
Property Ownership; Use of Name and Marks. Nothing in the Agreement or the performance thereof will convey, license, or otherwise
transfer any right, title, or interest in any intellectual property or other proprietary rights held by either party or its licensors.
Neither party will use the name or marks of the other party or any of its affiliates for any purpose or issue any press release
or public statement relating to this Agreement without the other party’s prior written consent.

 

9.8 Governing
Law; Amendment. This Agreement will be governed and construed in accordance with the laws of the State of New York, without
regard to its choice of law rules. Each party will comply with all applicable laws, rules and regulations associated respectively
with CenturyLink’s delivery or Customer’s use of the Service under the Agreement. This Agreement, including any Service
Attachments, constitutes the entire and final agreement and understanding between the parties with respect to the Service and
supersedes all prior agreements relating to the Service. CenturyLink is not subject to any obligations that are not explicitly
identified in this Agreement. This Agreement may only be modified or supplemented by an instrument executed by an authorized representative
of each party. No failure by either party to enforce any right(s) hereunder will constitute a waiver of such right(s).

 

9.9 Critical
9-1-1 Circuits. The Federal Communications Commission’s 9-1-1 reliability rules mandate the identification and tagging
of certain circuits or equivalent data paths that transport 9-1-1 calls and information (“9-1-1 Data”) to public safety
answering points. These circuits or equivalent data paths are defined as Critical 911 Circuits in 47 C.F.R. Section 12.4(a)(5).
CenturyLink policies require tagging of any circuits or equivalent data paths used to transport 9-1-1 Data. Customer will cooperate
with CenturyLink regarding compliance with these rules and policies and will notify CenturyLink of all Services Customer purchases
under this Agreement utilized as Critical 911 Circuits or for 9-1-1 Data.

 

9.10 International
Services. For Services provided outside the United States, Customer or its local affiliate may be required to enter into a
separate local country addendum/agreement (as approved by local authorities) (“LCA”) with the respective CenturyLink
affiliate that provides the local Service(s). Such CenturyLink affiliate will invoice Customer or its local affiliate for the
respective local Service(s).

 

9.11 Relationship
and Counterparts. The relationship between the parties is not that of partners, agents, or joint venturers. This Agreement
may be executed in one or more counterparts, all of which taken together will constitute one instrument. Digital signatures and
electronically exchanged copies of signed documents will be sufficient to bind the parties to this Agreement.

 

10. Unless
otherwise set forth in a Service Attachment, if Customer desires to migrate the DS3 Circuits with 12-month term described on the
Local Access Service Exhibit current Service(s) to a new CenturyLink telecommunications Service(s) that Customer and CenturyLink
agree would meet Customer’s needs more efficiently than Customer’s existing Service(s), CenturyLink will, upon Customer’s
request, amend (if necessary) this Agreement to include such new telecommunications Service(s). If Customer orders the new Service,
CenturyLink will migrate the existing Service(s) and waive or credit early termination liability on the existing Service if (1)
the existing Service has met a minimum 12-month Service Term, and (2) Customer will pay any termination liability payable to third
parties resulting from the termination and any out-of-pocket costs of construction to the extent such construction was undertaken
to provide the existing Service.

 

	CENTURYLINK
    COMMUNICATIONS, LLC 	 	PRECISION
    OPINION
	 
	 	 

	 	 	 
	Authorized
    Signature	 	Authorized
    Signature
	/s/
    Steve Arneson	 	/s/
    Bruce Baum
	Name
    Typed or Printed	 	Name
    Typed or Printed
	Director
    – Offer Management	 	Bruce
    Baum
	Title
    	 	Title
	Steve
    Arneson	 	CFO/COO
	Date	 	Date
	 	 	 

        Customer’s
        Address for Notice:      

        Customer’s
        facsimile number (if applicable):      

        Person
        designated for notices:

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

 

REVENUE
COMMIT ADDENDUM

 

As
of the Addendum Effective Date hereto, and commencing upon the first full billing cycle following the Ramp Period (defined
below) and continuing through the longer of (i) the balance of the Local Inbound Service Term detailed above or (ii) as long as
Customer continues to receive CenturyLink Long Distance and Toll Free Service, (the “Commitment Period”), Customer
shall utilize the Contributory Services (as defined below) such that each month the Contributing Amount (as defined below) results
in a revenue commitment of at least $12,000.00 (the “Revenue Commitment”). Customer shall only be charged and
obligated to pay usage charges during the Ramp Period.

 

The
parties agree that Customer’s Revenue Commitment is a take or pay type arrangement. Notwithstanding the aggregate charges
otherwise due and owing from Customer, if the sum of the monthly aggregate Contributory Amount paid by Customer to CenturyLink
at the end of any billing month is less than the monthly Revenue Commitment, CenturyLink will invoice Customer and Customer agrees
to pay CenturyLink (in addition to all other applicable charges) within thirty (30) days a shortfall amount equal to one hundred
percent (100%) of the difference between the Revenue Commitment for that particular month and the sum of the monthly aggregate
Contributory Amounts paid to CenturyLink during that particular month (the “Shortfall Payment”).

 

“Ramp
Period” - means the period commencing on the Addendum Effective Date and expiring 36 months thereafter.

 

Contributory
Services; for the purposes hereof, “Contributory Services” collectively refers to Customers use of CenturyLink
Long Distance and Toll Free Service, as detailed on their respective Service Schedules for each applicable month during the
Commitment Period.

 

Contributory
Amounts; means those amounts paid by Customer to CenturyLink for the monthly recurring and/or usage charges for CenturyLink
Long Distance and Toll Free Service. Only those Contributing Amounts described herein shall contribute to Customer’s
satisfaction of the Long Distance and Toll Free Service Revenue Commitment. All charges, fees or amounts invoiced for Long Distance
and Toll Free shall contribute to the Revenue Commitment, including but not limited to non-recurring charges, termination fees,
charges or liability, charges relating to ancillary service components, taxes, regulatory charges, fees or surcharges fees. Should
the Customers payment for one month exceed the Revenue Commitment, the excess may contribute to the Revenue Commitment for the
following month.

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

CenturyLink
IQ Networking is subject to the Local Access Service Exhibit, and the CenturyLink Master Service Agreement between Customer and
CenturyLink. Port types that require Rental CPE are also subject to the Rental CPE Service Exhibit. All capitalized terms that
are used but not defined in this Attachment are defined in the Agreement or Service Exhibit.

 

1. General.
Domestic CenturyLink IQ® Networking Service (“Service”) is provided by CenturyLink under the terms
of the Agreement, this Service Exhibit, and any signed quotes between CenturyLink and Customer.

 

2. Service.

 

2.1 Description.
Service is a data, IP, and a network management solution that is designed for connectivity between Customer’s sites
or public Internet connectivity.

 

2.2 Ports.
CenturyLink offers Service in the following port (“Port”) types:

 

(a) Internet
Port. Internet Ports provide public Internet connectivity.

 

(b) Private
Port. Private Ports provide WAN connectivity between Customer sites. Customer may allocate Private Port traffic up to 10 different
closed user groups. Customer may request more than 10 point-to-point closed user groups for an additional charge. Quality of service
(“QoS”) traffic prioritization can be used with Private Ports. Ethernet Private Ports with real-time traffic that
require QoS are subject to local access limitations.

 

(c) CenturyLink
IQ+® Port. A CenturyLink IQ+ Port is a bundled solution that includes the following: (i) the functionality
of a Private Port, (ii) Local Access, (iii) Monitor and Notification for a CenturyLink provided or approved router, (iv) End-to-End
Performance Reporting, and (v) optional CenturyLink provided router as Rental CPE and Priority Queuing. The Local Access and CenturyLink
provided router for domestic Service are subject to the Local Access Service Exhibit and CenturyLink Rental CPE Service Exhibit
(including the applicable Detailed Description), respectively. Customer may provide a router approved by CenturyLink. Domestic
Service with a CenturyLink provided router includes 8x5 NBD maintenance using ProMET® Remote Standard Service or
24x7 on-site maintenance using ProMET® On-Site Premium Service at Customer qualified sites. CenturyLink may use
repackaged Rental CPE or substitute the Rental CPE with other CPE. Customer is responsible for any trouble shooting and repair
of equipment on Customer’s side of the router. Domestically, a CenturyLink IQ+ Port is only available in a CenturyLink determined
data center.

 

(d) CenturyLink
IQ+® Cloud Port. A CenturyLink IQ+ Cloud Port is a bundled solution that provides: (i) private connectivity
between Customer’s Private Port sites and Customer resources in CenturyLink determined data centers and/or cloud service
provider environments, (ii) Local Access (Data Center Access), (iii) Monitor and Notificationand (iv) End-to-End Performance Reporting.
Customer can use all Private Port features defined in the Private Port section above. Access within data centers and cloud service
provider environments may include shared or virtualized services where available. Customer understands that cloud-related services
are contracted separately.

 

2.3 Network
Management Service. CenturyLink Network Management Service (“NMS”) is a feature available for all Ports. For CenturyLink
IQ+ Cloud Ports, the only available type of NMS is Monitor and Notification. Select Management or Comprehensive Management is
available with domestic Ports. The feature provides performance reporting, change management, configuration management, fault
monitoring, management and notification of CPE and network related issues. Customer may also request NMS management features for
devices not associated with a CenturyLink IQ Networking Port in domestic locations with CenturyLink’s prior approval. The
NMS management types are set forth in more detail below.

 

(a) Monitor
and Notification. Monitor and Notification can be included with CenturyLink IQ+ Ports and CenturyLink IQ+ Cloud Ports and
is an optional NMS feature for the other Port types. CenturyLink will monitor the Customer devices 24x7x365 for up/down status
using ICMP ping. CenturyLink will notify Customer if no response is received for a designated period. NMS will not provide any
troubleshooting and incident resolution for device or network faults. “Monitor & Notification” is the only NMS
option available for devices that do not support SNMP and/or are not certified for NMS.

 

(b) Select
Management. Select Management can be included with any eligible domestic Port, except for CenturyLink IQ+ Cloud Ports. CenturyLink
will monitor Customer devices 24x7x365 for up/down status as well as provide 24x7x365 remote performance monitoring, reporting,
and ticketing via an NMS online portal for devices supported by CenturyLink, fault monitoring, management, and notification (detection,
isolation, diagnosis, escalation and remote repair when possible), change management supported by CenturyLink (up to 12 changes
per year), asset management (device inventory), and configuration management (inventory of customer physical and logical configuration).
Customer must make change management requests via Control Center at https://controlcenter.centurylink.com. Select Management only
supports basic routing functions. NMS does not include new CPE initial configuration, lab testing, lab modeling, or on-site work
of CPE. The NMS supported device list and a standard change management list are available on request and are subject to change
without notice.

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
                                         MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

(c) Comprehensive
Management. Comprehensive Management can be included on any eligible Port, except for CenturyLink IQ+ Cloud Ports. Comprehensive
Management includes all of the Select Management features as well as total customer agency and change management (up to 24 configuration
changes per year) of complex routing functions within routers, switches, and firewall modules. This includes configuration and
management of complex routing, switching, device NIC cards, firewall module configurations, and basic router internal firewall
functions. CenturyLink acts as the Customer’s single point of contact in managing the resolution of all service, device,
and transport faults covered by Comprehensive Management and will work with any third party hardware and/or transport providers
the Customer has under contract until all network issues are successfully resolved. With Internet security protocol (“IPSec”),
CenturyLink can configure full mesh, partial mesh, or hub-and-spoke topologies with secure tunnels for remote communication between
Customer locations. IPSec is only available on approved Cisco and Adtran devices. IPSec opportunities greater than 25 devices
or with other manufacturer’s devices require CenturyLink approval before submitting an order.

 

(d) CenturyLink
Responsibilities. For NMS, CenturyLink will provide Customer with a nonexclusive service engineer team, which will maintain
a Customer profile for the portion of the Customer’s network where the devices covered by NMS reside. CenturyLink will work
with Customer to facilitate resolution of service affecting issues with Select Management or Comprehensive Management.

 

(e) Customer
Responsibilities.

 

(i) Customer
must provide all information and perform all actions reasonably requested by CenturyLink in order to facilitate installation of
NMS. If Customer limits or restricts CenturyLink’s read/write access to a device, CenturyLink cannot support configuration
backups. Customer is responsible for supporting CenturyLink in access, troubleshooting, and configuration requests made in accordance
with normal troubleshooting and repair support activities. For Out-of-Band management related to fault isolation/resolution, Customer
will provide and maintain a POTS line for each managed device. “Out-of-Band” means a connection between two devices
that relies on a non-standard network connection, such as an analog dial modem, which must be a CenturyLink certified 56k external
modem. Additionally, Customer will provide a dedicated modem for each managed device. It is not mandatory that Customer have a
POTS line but Customer must understand that CenturyLink will not be able to troubleshoot issues if the device covered by NMS cannot
be reached. Service related outages requiring access to the device for troubleshooting and repair purposes will impact the eligibility
of any associated SLA credits.

 

(ii) For
Comprehensive Management, Customer must execute the attached Letter of Agency (Attachment 1) to authorize CenturyLink to act as
Customer’s agent solely for the purpose of accessing Customer’s transport services.

 

(iii) Depending
on transport type, Customer’s managed devices must comply with the following set of access requirements: (A) for NMS delivered
via IP connectivity with an Internet Port or other public Internet service, devices must contain an appropriate version of OS
capable of establishing IPsec VPNs; and (B) for NMS delivered with a Private Port, CenturyLink will configure a virtual circuit
to access Customer’s device at no additional charge. CenturyLink will add the NMS network operations center to the Customer
closed user group to manage the devices within Customer’s network.

 

(iv) Customer
must provide a routable valid IP address to establish the NMS connection. Customer’s primary technical interface person
must be available during the remote installation process to facilitate installation of NMS. All Customer devices managed under
NMS must be maintained under a contract from a CenturyLink approved onsite CPE maintenance provider. The response times for which
Customer contracts with its CPE maintenance provider will affect CenturyLink’s timing for resolution of problems involving
Customer provided devices. The performance of the CPE maintenance provider is Customer’s responsibility.

 

(v) Customer
may not reverse engineer, decompile, disassemble or apply any other process or procedure to alter any CPE, software, or other
component of this Service for any purpose.

 

2.4 End-to-End
Performance Reporting. End-to-End Performance Reporting is a feature included all Ports, except for Ports with VPLS. Customer
must include CenturyLink as a member of each closed user group. The feature includes a report based on data collected from Customer’s
traffic within its closed user groups and measures availability, jitter, latency, and packet delivery between Customer’s
edge routers, between CenturyLink’s routers, and between Customer’s edge routers and CenturyLink’s routers.
The data contained in the report is measured differently than the goals contained in the SLA applicable to the Service and is
for informational purposes only. Customer is not entitled to SLA credits based on the data in the report. Customer may access
the report in the Control Center portal. Some quote forms or other associated documents may use “End-to-End Performance
Monitoring” to mean “End-to-End Performance Reporting”.

 

2.5 Multicast.
Multicast is an optional feature for Private Ports. The feature enables IP multicast on the CenturyLink IP network. Customer
must configure its edge devices with CenturyLink designated multicast protocol specifications and use the CenturyLink designated
IP address range for Customer’s multicast applications. The standard feature allows up to ten sources of multicast traffic
per Customer, but CenturyLink may permit a limited number of additional sources.

 

2.6 VPLS.
Layer 2 virtual private LAN service (“VPLS”) is optional feature for Private Ports only. VPLS is not available
for CenturyLink IQ+ Ports or CenturyLink IQ+ Cloud Ports. Private Ports with VPLS are supported on CenturyLink-certified Cisco
equipment and are limited to the following connection and encapsulation methods: Ethernet 10 Mbps, 100 Mbps, 1000 Mbps with Ethernet
encapsulation; DS1 and DS3 with Frame Relay encapsulation, and OC3 with ATM encapsulation. The following features are not available
with Private Ports with VPLS: (a) usage reports; (b) the Precise Burstable or Data Transfer pricing methodologies; (c) the SLA’s
Reporting Goal; (d) VPN Extensions and (e) End-to-End Performance Reporting.

 

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CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
                                         MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

2.7 VPN
Extensions. A VPN Extension is an optional feature for layer 3 multi protocol label switching (“MPLS”) Private
Ports. The feature allows Customer to extend its Layer 3 MPLS closed user groups to Customer locations that are not served by
CenturyLink’s MPLS network (“Remote Location”). Customer can establish a tunnel through the Internet between
the Customer’s CPE at the Remote Location (separately purchased and managed by Customer) and the CenturyLink network device.
The Customer provided CPE must support the CenturyLink service configurations and be installed as designated by CenturyLink or
as otherwise agreed upon by the parties. Customer is responsible for the installation, operation, maintenance, use and compatibility
of the Remote Location CPE. Customer will cooperate with CenturyLink in setting the initial configuration for the Remote Location
CPE interface with the VPN Extension Service. Customer must use IP connectivity at the Remote Location that includes a static
public IP address.

 

(a) Exclusions.
CenturyLink will not debug problems on, or configure any internal or external hosts or networks (e.g., routers, DNS servers,
mail servers, www servers, and FTP servers). All communication regarding the VPN Extension must be between CenturyLink and a Customer
approved site contact that has relevant experience and expertise in Customer’s network operations. The following features
are not available with VPN Extensions: (i) End-to-End Performance Reporting; (ii) QoS; (iii) VPLS; and (iv) Multicast. VPN Extensions
are not subject to the SLA.

 

2.8 Backbone
Prioritization/Priority Queuing. Backbone Prioritization and Priority Queuing is an optional feature available with individual
domestic Private Ports, CenturyLink IQ+ Ports, and CenturyLink IQ+ Cloud Ports. When this feature is configured on such Port,
traffic originating from that Port will be designated at a higher class of service to the CenturyLink IP network than traffic
originating from such Ports without the feature or Internet Ports. If Customer desires the feature for traffic between two or
more such Ports, the feature must be ordered for each such Port. The benefit from this feature is realized during periods of high
network congestion. The feature may not be available at all locations or with Multicast in certain circumstances.

 

3. Ordering.
For purposes of this Service Exhibit, “Order Form” means an electronic order confirmation process using an architecture
confirmation document (“ACD”) or other document that Customer and CenturyLink mutually agree to prior to submitting
a Service order request. CenturyLink must approve each Order Form and Customer must send it via e-mail, fax, or other CenturyLink-approved
electronic process to CenturyLink. Subject to availability, CenturyLink will assign /29 Internet address space for Customer during
the use of a Port. Neither Customer nor any End Users will own or route these addresses. Upon termination of Service, Customer’s
access to the IP addresses will cease. If Customer requests special sequencing for Port installation, Customer must designate
a Key Port. A “Key Port” is a Port that must be available on the network before adding additional domestic Port locations.
The installation of the Key Port will determine the timelines for the installation of other domestic Ports. Customer may designate
one Key Port within its CenturyLink IQ Networking network topology by notifying CenturyLink in writing of that request. Unless
the parties otherwise agree in writing, Customer has sole responsibility for ordering, securing installation and ensuring proper
operation of any and all equipment required to enable Customer to receive the Service.

 

4. Charges.
Customer must pay all applicable MRCs and NRCs set forth in an attached pricing attachment, offer attachment, or a valid signed
CenturyLink issued quote. Charges will commence within five days after the date CenturyLink notifies Customer that Service is
provisioned and ready for use (“Start of Service Date”). Customer may order multiple Ports with multiple pricing methodologies
in accordance with the pricing methodologies set forth below. Customer may change the pricing methodology (e.g., from Flat Rate
to Precise Burstable) of a Port if: (a) the Port’s new MRC remains the same or greater than the old MRC, and (b) the Port
starts a new Service Term that is equal to or greater than the remaining number of months in the old Service Term, subject to
a 12 month minimum. CenturyLink may change rates after the completion of a Port’s Service Term with 60 days’ notice.
The net rate MRCs set forth in the pricing attachment, offer attachment or valid signed CenturyLink issued quote will be used
to calculate Contributory Charges. Net rate MRCs are lieu of all other rates, discounts, and promotions. The End-to-End Performance
Reporting, VPN Extension, SIG and Multicast features are provided on a month-to-month basis and either party may cancel a feature
with 30 days’ prior written notice to the other party. CenturyLink may upon 30 days prior written notice to Customer modify
those features, including without limitation, their rates. If a CenturyLink IQ+ Port uses Data Center Access as the access type,
that Port will be understood to be a CenturyLink IQ+ Cloud Port.

 

4.1 Pricing
Methodologies.

 

(a) Flat
Rate. The Flat Rate pricing methodology bills Customer a specified MRC for a given Port speed regardless of Customer’s
actual bandwidth utilization.

 

(b) Tiered.
The Tiered pricing methodology caps Customer’s bandwidth at the tier specified on an Order Form and bills the Customer
a fixed MRC based on that bandwidth tier regardless of Customer’s actual bandwidth utilization. No more than once per month,
Customer may change its specific bandwidth tier (e.g., 2 Mbps to10 Mbps) within the applicable Port classification (e.g., Ethernet,
Fast Ethernet). Customer may not change its bandwidth from one Port classification to another.

 

(c) Precise
Burstable. Usage samples are taken every five minutes throughout the monthly billing cycle. Only one sample is captured for
each five-minute period, even though there are actually two samples taken; one for inbound utilization and one for outbound utilization.
The higher of these two figures is retained. At the end of the billing period, the samples are ordered from highest to lowest.
The top 5% of the samples are discarded. The highest remaining sample is used to calculate the usage level, which is the 95th
percentile of peak usage. For each Precise Burstable Port, Customer will pay an MRC calculated by multiplying Customer’s
95th percentile of peak usage in a given month by the applicable MRC per Mbps. There is a minimum usage amount within each Precise
Burstable Port classification (“Precise Burstable Minimum”). Customer will be billed the greater of the Precise Burstable
Minimum or the actual charges based upon its 95th percentile of peak usage.

 

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CENTURYLINK
                                         MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

(d) Data
Transfer. Usage samples are taken every five minutes throughout the Customer’s monthly billing cycle. Samples are taken
for both in-bound utilization and out-bound utilization. Customer will be billed for the sum total of both inbound and outbound
utilization. Charges are applied using a stepped or “metered” methodology such that Customer’s traffic will
be billed incrementally at each volume tier. For example, if Customer’s total volume on a DS1 circuit is 10 GB, the first
7 GB of such total would be billed at the 0-7 GB tier, and the remaining 3 GB would be billed at the 7.01-17 GB tier. For each
Data Transfer Port ordered hereunder, Customer will pay an MRC calculated by multiplying Customer’s volume of data transferred
in a given month (in GBs) by the applicable MRC per GB. Within each Data Transfer Port classification (e.g., DS1, DS3), Customer
will be subject to the minimum usage amount set forth in the column heading of the applicable Data Transfer pricing table (“Data
Transfer Minimum”). Customer will be billed the greater of the Data Transfer Minimum or the actual charges based upon its
actual volume of data transferred. Data Transfer pricing is only available if Customer’s premises-based router uses HDLC,
PPP, or MLPPP line encapsulation.

 

5. Term;
Cancellation.

 

5.1 Term.
The term of an individual Port (and associated features/Services, if applicable) begins on the Start of Service Date for that
Port and continues for (a) the service term shown on the valid signed CenturyLink issued quote or the pricing attachment or (b),
if a service term is not shown in a quote or a pricing attachment, three years. If Service is installed at multiple Customer locations
or with multiple Ports at a Customer location, each separate Port (and associated features/Services) will have its own Start of
Service Date. Upon expiration of a Service Term, individual domestic Ports (and associated features/Services) will remain in effect
on a month-to-month basis until canceled by either party with 60 days’ notice.

 

5.2 Cancellation.
Upon cancellation of a Service, Customer will remain liable for charges accrued but unpaid as of the cancellation date. If
a Port and associated features/Services is canceled by Customer other than for Cause, or by CenturyLink for Cause, before the
conclusion of its Service Term or Upgrade Service Term (as described in the “Upgrades” section), Customer will pay
a “Cancellation Charge” equal to the amounts set forth below. “Cause” means the failure of a party to
perform a material obligation under the Agreement, which failure is not remedied: (a) for payment defaults by Customer, within
five days of separate written notice from CenturyLink of such default; or (b) for any other material breach, within 30 days after
written notice (unless a shorter notice period is identified in a Service Attachment).

 

(a) Domestic
Internet Port orPrivate Ports: (i) 100% of the Port and NMS MRCs multiplied by the number of months remaining in the first 12
months of the initial Service Term (or Upgrade Service Term), if any, plus (ii) 35% of the balance of those MRCs multiplied by
the number of months remaining to complete the initial Service Term (or Upgrade Service Term) beyond the first 12 months, plus
(iii) the amount of any NRCs discounted or waived if the Port has not remained installed for at least 12 months.

 

(b)
 CenturyLink IQ+ Ports and CenturyLink IQ+ Cloud Ports: (i) 100% of the CenturyLink
IQ+ Port or CenturyLink IQ+ Cloud Port MRC (and associated features/Service MRCs if applicable) multiplied by the number of months
remaining in the first 12 months of the initial Service Term, if any; plus (ii) 75% of the those MRCs multiplied by the number
of months remaining to complete 24 months of the initial Service Term, if any; plus, if applicable, (iii) 50% of those MRCs multiplied
by the number of months remaining to complete the remainder of the Service Term.

 

5.3 Waiver
of Cancellation Charges.

 

(a) Upgrades.
CenturyLink will waive the Cancellation Charges for a domestic Port if Customer: (i) upgrades a Port to another Port with
a higher bandwidth (e.g., from a DS1 to a DS3) within the same pricing methodology and the new Port’s MRC (with Local Access)
is equal to or greater than the combined MRCs of the Port and the associated Local Access Service being terminated; or (ii) upgrades
the Port type to a higher Port type (e.g., from an Internet Port to a Private Port or CenturyLink IQ+ Port) within the same pricing
methodology. All upgraded Ports must start a new Service Term equal to or greater than the replaced Port’s remaining Service
Term, subject to a 12 month minimum (“Upgrade Service Term”). If Customer cancels the upgraded Port before the completion
of the Upgrade Service Term, Customer will pay the Cancellation Charges set forth in the Cancellation section above. In some cases
an upgrade to a Port may trigger a Local Access charge under the Local Access Service Exhibit. Customer can upgrade a CenturyLink
IQ+ Port from 8x5 NBD Remote to 24x7 On-Site maintenance or upgrade a CenturyLink IQ+ Port’s NMS feature to Select Management
or Comprehensive Management without restarting the Service Term.

 

(b) Migration
to Other CenturyLink Services. CenturyLink will waive the Cancellation Charges for a domestic Port if Customer migrates the
Port to a new Data Bundle solution (a “New Service”) as long as: (i) the New Service’s MRC is equal to or greater
than the combined MRCs of the Port and the associated Local Access Service being terminated; (ii) the New Service’s minimum
service term is at least as long as the then remaining Service Term of the Port being terminated; and (iii) the New Service is
available.

 

6. Additional
Disclaimer of Warranty. In addition to any other disclaimers of warranty stated in the Agreement, CenturyLink makes no warranty,
guarantee, or representation, express or implied, that all security threats and vulnerabilities will be detected or that the performance
of the Services will render Customer’s systems invulnerable to security breaches. Customer is responsible for Customer’s
own network security policy (including applicable firewall and NAT policies) and security response procedures.

 

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CENTURYLINK
                                         MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

7. E-mail
Notification. Customer acknowledges and agrees that CenturyLink may contact Customer via e-mail at the e-mail address provided
to CenturyLink when Customer ordered the Service for any reason relating to the Service, including for purposes of providing Customer
any notices required under the Agreement. Customer agrees to provide CenturyLink with any change to its e mail address.

 

8. AUP.
All use of the Services must comply with the AUP located at http://www.centurylink.com/legal/, which is subject to change.
CenturyLink may reasonably change the AUP to ensure compliance with applicable laws and regulations and to protect CenturyLink’s
network and customers. Any changes to the AUP will be consistent with the purpose of the AUP to encourage responsible use of CenturyLink’s
networks, systems, services, Web sites, and products.

 

9. SLA.
Ports other than CenturyLink IQ+ Ports or CenturyLink IQ+ Cloud Ports are subject to the CenturyLink IQ Networking Service
Level Agreement (“SLA”), CenturyLink IQ+ Ports and CenturyLink IQ+ Cloud Ports are subject to the CenturyLink IQ+
Port SLA and the NMS feature is subject to the NMS SLA. Each SLA is located at http://www.centurylink.com/legal/ and subject to
change. For Customer’s claims related to Service or NMS feature deficiencies, interruptions or failures, Customer’s
exclusive remedies are limited to those remedies set forth in the applicable SLA. References to CenturyLink IQ+ Ports in the CenturyLink
IQ= SLA will also refer to CenturyLink IQ+ Cloud Ports.

 

10. Other
Terms.

 

10.1 General.
Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

 

10.2. Cancellation
and Termination Charges. This section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

 

Termination.
Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other
party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink
for Cause prior to conclusion of the applicable Service Term, then Customer will pay the Cancellation Charges set forth above,
in addition to any and all charges that are accrued but unpaid as of the termination date. If the Agreement is terminated by Customer
for any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Service Term, all Services are
deemed terminated, and Customer will pay the Cancellation Charges set forth above, in addition to any and all charges that are
accrued but unpaid as of the termination date.

 

10.3 Installation,
Maintenance and Repair. The following are supplemental terms to the Scheduled Maintenance and Local Access section of the
Agreement: (a) Provision of Services is subject to availability of adequate capacity and CenturyLink’s acceptance of a complete
Order Form and (b) Customer is responsible for any facility or equipment repairs on Customer’s side of the demarcation point.
Customer may request a technician dispatch for Service problems. Before dispatching a technician, CenturyLink will notify Customer
of the dispatch fee. CenturyLink will assess a dispatch fee if it determines the problem is on Customer’s side of the demarcation
point or was not caused by CenturyLink’s facilities or equipment on CenturyLink’s side of the demarcation point. “Order
Form” includes both order request forms and quotes issued by CenturyLink. If a CenturyLink service requires a quote to validate
the Order Form pricing, the quote will take precedence over the order request form, but not over the Service Exhibit.

 

10.4 Service
Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at: BusinessDisconnects@Centurylink.com.
Notices of non-renewal for Services must be sent via email to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com.
Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s
portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine
operational notices will be provided by Customer to its CenturyLink sales representative.

 

10.5 CPNI.
CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business
operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s
behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing
and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer’s
decision regarding CenturyLink’s use of CPNI will not affect the quality of service CenturyLink provides Customer. “CPNI”
means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about
the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications
services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of
such services, including call detail information appearing in a bill. CPNI does not include a customer’s name, address,
or telephone number.

 

10.6 Conflicts.
If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows: the Service
Exhibit, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and then any other documents attached
or expressly incorporated into the Agreement.

 

    	 	Page 10 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
                                         MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

PRICING
ATTACHMENT

 

1. Pricing

 

1.1 Network
Management Service MRCs.

 

(a) NMS
for devices associated with a CenturyLink IQ Networking Port. The following MRC is in addition to the Port MRC.

 

	Description
 
	 	Promo
    Code	 	MRC	 	NRC
	NMS for devices associated with a CenturyLink
    IQ Networking Port.	 	 	 	 	 	 
	Select Management	 	IQ MANAGED	 	$45.00 per device	 	N/A
	Comprehensive Management	 	IQ MANAGED	 	$75.00 per device	 	N/A
	Monitor and Notification (for non-CenturyLink
    IQ + Ports)	 	N/A	 	$35.00 per device	 	N/A

 

(b) NMS
for devices not associated with a CenturyLink IQ Networking Port. The following MRC is in addition to the Port MRC.

 

	Description
 
	 	MRC	 	NRC
	NMS for devices
    not associated with a CenturyLink IQ Networking Port (including VPN Extensions).	 	 	 	 
	Select Management	 	$60.00 per device	 	N/A
	Comprehensive Management	 	$100.00 per device	 	N/A
	Monitor and Notification	 	$35.00 per device	 	N/A

 

1.2 CenturyLink
IQ Networking Features.

 

(a) VPN
Extensions.

 

	Description	 	MRC	 	NRC
	VPN Extensions	 	$25.00 per IPsec tunnel	 	$50.00 per IPsec tunnel

 

(b) Backbone
Prioritization. Backbone prioritization charges are in addition to the applicable Private Port MRCs.

 

	Description	 	Increased
    MRC
	Backbone
    Prioritization	 	CenturyLink
    will apply a 20% uplift charge to the MRC of each Private Port configured with Backbone Prioritization. 

 

1,3
 Port Pricing Tables. Some Port types or Port speeds may not be available in all
areas or with certain types of access. CenturyLink IQ+ Port pricing may be located in a valid signed CenturyLink issued quote,
if available. If Customer wishes to order domestic CenturyLink IQ Networking Service with a different bandwidth or pricing methodology
than those contained in the below pricing tables, Customer must enter into a separate written amendment to this Agreement or,
if a quote applies, sign a new quote that includes the Service Address, type, and details of the new CenturyLink IQ+ Port.

 

(a) CenturyLink
IQ+ Port / CenturyLink IQ+ Cloud Port Pricing.

 

(b) Flat
Rate Pricing.

 

(c) Tiered
Pricing.

 

    	 	Page 11 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

 

(d) Precise
Burstable Pricing. 

 

	Precise
                                         Burstable Gigabit Ethernet (Precise Burstable Minimum = 100 Mbps)
 Internet
                                         Port Other Access
	 	Net Rate MRC Per Mbps	 	 	Install NRC	 
	0.000 – 100 Mbps	 	$	4.00	 	 	$	4,000.00	 
	100.001 – 150 Mbps	 	$	3.80	 	 	$	4,000.00	 
	150.001 – 200 Mbps	 	$	3.70	 	 	$	4,000.00	 
	200.001 – 250 Mbps	 	$	3.50	 	 	$	4,000.00	 
	250.001 – 300 Mbps	 	$	3.10	 	 	$	4,000.00	 
	300.001 – 350 Mbps	 	$	3.05	 	 	$	4,000.00	 
	350.001 – 400 Mbps	 	$	2.70	 	 	$	4,000.00	 
	400.001 – 500 Mbps	 	$	2.50	 	 	$	4,000.00	 
	500.001 – 600 Mbps	 	$	2.20	 	 	$	4,000.00	 
	600.001 – 700 Mbps	 	$	1.90	 	 	$	4,000.00	 
	700.001 – 800 Mbps	 	$	1.70	 	 	$	4,000.00	 
	800.001 – 900 Mbps	 	$	1.550	 	 	$	4,000.00	 
	900.001 – 1000 Mbps	 	$	1.30	 	 	$	4,000.00	 

 

 

(e) Data
Transfer Pricing.

 

1.4 NRC
Discounts.

 

(a) NRC
Waiver. So long as Customer is not in default of any obligations under the Agreement, CenturyLink will waive the Install NRCs
for Internet and Private Ports. The Ports must remain installed for at least 12 months.

 

    	 	Page 12 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
                                         MASTER SERVICE AGREEMENT

DOMESTIC
CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT

 

ATTACHMENT
1

 

COMPREHENSIVE
MANAGEMENT

 

LIMITED
LETTER OF AGENCY

between

PRECISION
OPINION (“Customer”)

and

CenturyLink
Communications, LLC f/k/a Qwest Communications Company, LLC (“CenturyLink”)

 

This
limited letter of agency (“LOA”) hereby authorizes CenturyLink to act as the Customer’s agent for the limited
purpose of contacting Customer’s designated Local Exchange Carrier (“LEC”), Interexchange Carrier (“IXC”),
Internet Service Provider (“ISP”), or customer premises equipment (“CPE”) maintenance provider in conjunction
with CenturyLink Network Management Service. Network Management Service activities will consist of working with Customer’s
LEC, IXC, ISP, and/or CPE maintenance provider for the purpose of: (a) extracting information concerning transmission data elements
carried over Customer’s network connection; (b) identifying Customer’s links or data link connection identifiers (“DLCIs”);
(c) opening, tracking, and closing trouble tickets with the LEC, IXC, ISP, or CPE maintenance provider on Customer’s transport
links or CPE when an alarm or fault has been detected; (d) dispatching CPE repair personnel on behalf of Customer to CPE for which
a fault has been detected; and (e) discussing fault information with the LEC, IXC or CPE maintenance provider on behalf of Customer
to facilitate resolution of the problem.

 

CenturyLink
does not assume any of Customer’s liabilities associated with any of the services the Customer may use.

 

The
term of this LOA will commence on the date of execution below and will continue in full force and effect until terminated with
30 days written notice by one party to the other or until the expiration or termination of the Network Management Service.

 

A
copy of this LOA will, upon presentation to LEC, IXC, ISP, and/or CPE maintenance provider, as applicable, be deemed authorization
for CenturyLink to proceed on Customer’s behalf.

 

	 	 
	Customer
    Company Name	 
	 	 
	 	 
	Authorized
    Signature of Customer	 
	 	 
	 	 
	Print
    or Type Name	 
	 	 
	 	 
	Title	 
	 	 
	 	 
	Date	 

 

    	 	Page 13 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
                                         MASTER SERVICE AGREEMENT

LOCAL
ACCESS SERVICE EXHIBIT

 

1. General.
CenturyLink will provide Local Access Service (“Service”) under the terms of this Service Exhibit, the Agreement
and the RSS.

 

2. Service
Description and Availability.

 

2.1 Description.
Service provides the physical connection between the Service Address and the CenturyLink Domestic Network. Service includes
any entrance cable or drop wire to, and equipment maintained by CenturyLink at the Demarcation Point, but does not include CPE,
Extended Wiring unless CenturyLink notifies customer that Extended Wiring is included with a service offering, inside wiring,
or other equipment not maintained by CenturyLink. Customer is responsible for any additional terminations beyond the Demarcation
Point. All equipment owned by CenturyLink remains property of CenturyLink. Customer disclaims any interest in any equipment, property
or licenses used by CenturyLink to provide Service. CenturyLink will not provide Service to a residential location, even if business
is conducted at that location. Service is not a standalone service and Customer must purchase the Service in connection with another
CenturyLink service for which a local loop is required.

 

2.2 Types
of Service Technologies. CenturyLink uses the following different technologies to provide Service. Some technologies or speeds
may not be available in all areas or with certain types of Service.

 

(a) Special
Access. “Special Access” means Service using digital signal bandwidths DS0, DS1 and DS3 or Optical Carrier signal
bandwidths OC3, OC12, OC48 and OC192.

 

(b) Ethernet
Local Access (“ELA”). ELA is available at bandwidths varying from 1 Mbps to 1,000 Mbps (1G) and 10G (Cross-Connect
Access only). ELA is available in the following options: Native Single-Class-of-Service (CoS) Low, Native Single-CoS Medium, Native
Single-CoS High, Native Multi-CoS, ELA over SONET, or Ethernet Virtual Access (“EVA”). “Native Single-CoS Low”
is a layer 2, switched, native service using a standard Ethernet offering from the local access provider. Native Single-CoS Low
is not recommended for use with critical applications (i.e. voice), but is ideal for non-critical applications (i.e. Internet
and email traffic). “Native Single-CoS Medium” is a layer 2, switched, native service using a better-than-standard
Ethernet offering from the local access provider. Native Single-CoS Medium is ideal for a combination of non-critical and/or critical
applications; typically varying voice, video, and data. “Native Single-CoS High” is a layer 2, switched, native service
using the best Ethernet offering from the local access provider. Native Single-CoS High is ideal for critical applications; typically
predictable and reliable voice and data. Native Single-CoS Medium and Native Single-CoS High are only available with the following
CenturyLink services: CenturyLink IQ® Networking Internet Port, Private Port or Enhanced Port with Secure Internet
Gateway, E-Line, or Ethernet Private Line (“EPL”). Native Single-CoS Medium or Native Single-CoS High circuit speed
must match the maximum CenturyLink IQ Networking port, E-Line, or EPL bandwidth. “Native Multi-CoS” is a layer 2,
switched, native service closely aligning the CenturyLink IQ Networking QoS and the local access provider’s Ethernet class
of service offering and is only available with CenturyLink IQ Networking Private Port or Enhanced Port with Secure Internet Gateway.
At Customer’s discretion, Native Single-CoS Low, Native Single-CoS Medium, Native Single-CoS High, or Native Multi-CoS may
be used to support CoS for critical applications (i.e. voice). “ELA over SONET” is a layer 1, SONET-based service.
EVA is a layer 2, Ethernet-based service that provides customers with a premium non-oversubscribed connection with Fast E and
Gig E connection types. Customer may experience delayed installation intervals due to construction requirements and available
bandwidths may be limited due to distance and available Ethernet-supported facilities from the local access provider.

 

(c) Wavelength
Local Access. “Wavelength Local Access” means Service using wave division multiplexing technology. Wavelength
Local Access is available at bandwidths of 1 GbE, 10 GbE LAN PHY, 2.5 G (OC48), 10 GbE WAN PHY (OC192), 40G, OTU1, OTU2, OTU3,
1G, 2G, 4G and 10G.

 

(d) DSL
Local Access. “DSL Local Access” means Leased Access using digital subscriber line (“DSL”) technology.
DSL Local Access is available at bandwidths varying from 128 kbps/64 kbps to 15000 Mbps/1000 Mbps. Customer may experience delayed
installation intervals due to Construction requirements and available bandwidths may be limited due to distance and available
DSL-supported facilities from the local access provider.

 

2.2.1 Use
of IP Connection. In some locations, CenturyLink will enable the Service using “IP Connection” which is a Layer
3, symmetrical functionality that utilizes established IP and MPLS transport technologies. In such cases, Customer agrees that
it will use IP Connection functionality only for the provision of either: (i) wireline broadband Internet access (as defined in
applicable Federal Communications Commission orders and regulations), or (ii) wireline broadband Internet access plus additional
information services, with wireline broadband Internet access constituting a principal use. CenturyLink can provision IP Connection
functionality over multiple designs with MPLS transport supporting speeds up to 1G/1G.

 

2.3 Types
of Service. CenturyLink offers the following three types of Service: CenturyLink Provided Access, Customer Provided Access
or Cross-Connect Access.

 

2.3.1 CenturyLink
Provided Access. “CenturyLink Provided Access” or “CLPA” means either On-Net Access or Leased Access.

 

(a)
On-Net Access. For On-Net Access, Customer must be located in a CenturyLink designated building in which On-Net Access is
generally available. On-Net Access is generally available as Special Access (except at the DS0 bandwidth), ELA, and Wavelength
Local Access. Depending on the Service Address, On-Net Access may be provided through an existing CPOP, newly built CPOP, existing
intra-building local loop facilities, or connections to a third party provider where CenturyLink coordinates the connectivity
between CenturyLink facilities and facilities of a service provider with whom CenturyLink is interconnected. On-Net Access is
subject to the OnNet Service Level Agreement located at http://www.centurylink.com/legal/docs/Local-Access-SLA.pdf, which
is subject to change.

 

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(b) Leased
Access. Leased Access is generally available as Special Access, ELA, Wavelength Local Access and DSL Local Access at the bandwidths
described in this Service Exhibit for those access types. Customer may request a Preferred Provider for Leased Access from a list
of available providers with whom CenturyLink has interconnect agreements. CenturyLink will attempt to use Customer’s Preferred
Provider, but both final routing and the provider actually used will be chosen by CenturyLink. If CenturyLink is unable to use
Customer’s Preferred Provider for a specific Service Address as designated in the pricing attachment or a quote, then the
rate for Service at that Service Address may be subject to change. Where available for Special Access, ELA and Wavelength Local
Access, Customer may request CenturyLink to provide a separate fiber facility path for a protection system between the local access
provider’s serving wire center and the Service Address (“Protect Route”). Protect Route uses backup electronics
and two physically separate facility paths in the provisioning of Service. If the working facility or electronics fail, or the
Service performance becomes impaired, the facility is designed to automatically switch to the Service protect path in order to
maintain a near-continuous flow of information between locations. Special Access and ELA are also generally available as a central
office meet point at a local access provider central office to which Customer has a dedicated connection.

 

2.3.2 Customer
Provided Access. “Customer Provided Access” or “CPA” means a local loop that Customer orders from
a local access provider to connect Customer’s premises to the CenturyLink Domestic Network at a connection point specified
by CenturyLink. CenturyLink will provide Customer with a limited letter of agency (“LOA”), which is incorporated by
this reference, authorizing Customer to act as CenturyLink’s agent so that Customer’s local access provider will connect
Customer’s premises to the CenturyLink Domestic Network. Customer will also need to execute a CPA-DAR Addendum for CPA POP
with ELA or Wavelength Local Access. Customer will pay a CPA charge to CenturyLink when Customer uses the following: (a) Special
Access CPA dedicated facilities or ELA CPA virtual local area network (“VLAN”), both of which are dedicated entrance
facilities CenturyLink leases from a local access provider and that carry traffic only from CenturyLink; or (b) ELA CPA POP, which
requires CenturyLink to provide space and power for the local access provider to install Ethernet equipment; or (c) Wavelength
Local Access. Customer will pay a CPA charge to CenturyLink when Customer uses Special Access CPA non-dedicated facilities owned
by local access providers and that carry traffic from multiple carriers, including CenturyLink, if the provider charges CenturyLink
for those facilities. CPA ELA VLAN is an access type where CenturyLink will provision and assign an Ethernet virtual circuit from
a CenturyLink POP to a Customer designated Ethernet facility leased from a common Ethernet service provider. This access will
be used to connect to a CenturyLink VLAN assignment on a CenturyLink IQ Networking Internet or Private Port or E-Line. CenturyLink
will not bill customer a CPA charge for an IP layer 3 expansion site because Customer, not CenturyLink, is responsible for ordering
a cross-connect from the IP layer 3 expansion site manager to meet CenturyLink in the IP layer 3 expansion site’s meet-me-room.
CPA is the responsibility of Customer and CenturyLink will not pay for or troubleshoot components of CPA.

 

2.3.3 Cross-Connect
Access. “Cross-Connect Access” or “XCA” means: (a) an intra-POP connection between certain Customer
facilities with direct access to the CenturyLink Domestic Network and the CenturyLink backbone access point (either (i) located
within CenturyLink’s transport area where CenturyLink allows Customer to bring its own fiber directly to the CenturyLink
fiber under an executed Direct Connect Agreement (“Direct Connect”) or (ii) in an area where Customer has leased space
in a CPOP, a remote collocation site, or a collocation hotel under a Telecommunications Collocation License Agreement or (b) a
connection between a CenturyLink-determined data center and a CenturyLink IQ Networking Port, Optical Wavelength Service (“OWS”),
or E-Line (“Data Center Access”) under an executed CenturyLink TS Service Exhibit with a CenturyLink IQ Networking,
OWS or E-Line Service Exhibit. Data Center Access is available in bandwidths of 100 Mbps, 1G, and 10G (CenturyLink IQ Networking
and OWS only). Direct Connect requires splicing of Customer and CenturyLink fibers and cross-connection of individual circuits.

 

2.4 RSS.
Customer understands that Service is an interstate telecommunications service, as defined by Federal Communications Commission
regulations and represents while using the Service, more than 10% of its usage will be interstate usage.

 

3. Ordering.
Upon acceptance of an order for a Service, CenturyLink will notify Customer of CenturyLink’s target date for the delivery
of that Service (“Estimated Availability Date”). Once CenturyLink notifies Customer of the Estimated Availability
Date for a Service, cancellation fees or Cancellation Charges set forth in the Cancellation section below will apply to any cancellation
of that order. If Customer fails to respond to CenturyLink’s requests to arrange for the installation of a Service when
CenturyLink is ready, CenturyLink may consider the affected Service order canceled. CenturyLink will use commercially reasonable
efforts to install each such Service on or before the Estimated Availability Date, but the inability of CenturyLink to deliver
Service by such date is not a default under the Agreement or this Service Exhibit.

 

4. Charges.
Customer will pay the net rates set forth in the attached pricing attachment or a quote for Service issued by CenturyLink
if the rates for Service at a particular Service Address are not included in the pricing attachment, including all applicable
ancillary service charges. CenturyLink invoices MRCs in advance and NRCs in arrears. If the Start of Service Date for any Service
falls on any day other than the first day of the month, the first invoice to Customer will consist of: (a) the pro-rata portion
of the applicable MRC covering the period from the Start of Service Date to the first day of the subsequent month; and (b) the
MRC for the following month. Charges for Service will not be used to calculate Contributory Charges. Customer will receive the
rates for Service as shown on the pricing attachment regardless of whether an NPA/NXX split or overlay occurs.

 

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                                         MASTER SERVICE AGREEMENT

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4.1 Ancillary
Charges. Ancillary charges applicable to Service include but are not limited to those ancillary services set forth in this
section. If an ancillary charge applies in connection with provisioning a particular Service, CenturyLink will notify Customer
of the ancillary charge to be billed to Customer. Customer may either approve or disapprove CenturyLink providing the ancillary
service.

 

(a) Expedite.
A local loop expedite charge applies to orders where Customer requests the delivery of Service one or more days before the
Estimated Availability Date. Customer may only request to expedite CenturyLink Provided Access of Special Access and ELA orders
(where underlying local access provider allows CenturyLink QCC to order an expedited service.)

 

(b) Extended
Wiring. “Extended Wiring” means additional wiring from the Demarcation Point to Customer’s network interface
equipment. Customer may only request Extended Wiring for (i) Special Access ordered as Leased Access, (ii) DSL Local Access, and
(iii) Ethernet Local Access (where available). Extended Wiring could entail electrical or optical cabling into 1) existing or
new conduit or 2) bare placement in drop down ceilings, raised floors, or mounted to walls/ceilings. Once Service is accepted
by Customer, the Extended Wiring then becomes property of and maintained by Customer. CenturyLink will maintain Service to the
Demarcation Point only.

 

(c) Construction.
Construction charges apply if; (i) special construction is required to extend Service to the Demarcation Point; or (ii) other
activities not covered by Extended Wiring are required beyond the Demarcation Point, that cause CenturyLink to incur additional
expenses for provisioning the Service (“Construction”). If Customer does not approve of the Construction charges after
CenturyLink notifies Customer of the charges, the Service ordered will be deemed cancelled.

 

(d) Multiplexing.
Customer may request multiplexing for Special Access where available. CenturyLink will multiplex lower level local loop into
a higher local loop, or vice-versa, for an additional charge. CenturyLink offers multiplexing at a CPOP, at an On-Net Access building
or at an ILEC/CLEC facility providing the Leased Access. For multiplexing at a CenturyLink On-Net Access building, CenturyLink
provides multiplexed circuit handoffs to Customer at the same On-Net Access Service Address. For multiplexing at ILEC/CLEC facility,
CenturyLink facilitates the delivery of multiplexed circuit handoffs to Customer at a single Service Address or at multiple Service
Addresses per Customer’s request. Multiplexing is generally available at DS1 and OCn circuit levels. Pricing for multiplexing
at an ILEC/CLEC facility is on an individual case basis.

 

(e) Changes.
Ancillary change charge applies where Customer requests CenturyLink to change a local loop to a different Service Address
that is within the same Customer serving wire center as the existing local loop, but a Cancellation Charge does not apply.

 

5. Term;
Cancellation.

 

5.1 Term.
The term of an individual Service begins on the Start of Service Date for that Service and continues for the number of months
specified in the attached pricing attachment for a particular Service Address or a quote for Service issued by CenturyLink if
the rates for Service at particular Service Address are not included in the pricing attachment (“Initial Service Term”).
Excluding voice loops and Data Center Access with a month-to-month Initial Service Term, the Initial Service Term will not be
less than 12 months. Upon expiration of the Initial Service Term, Service will automatically renew for consecutive periods equal
to the Initial Service Term length (a “Renewal Service Term”). CenturyLink may change rates at any time after the
Initial Service Term, but will not change rates more than once during a Renewal Service Term.

 

5.2 Cancellation.
Upon cancellation of a Service, Customer will remain liable for (a) charges accrued but unpaid as of the cancellation date
(including MRCs, NRCs and Construction charges and other ancillary charges), (b) the amount of any NRCs that CenturyLink discounted
or waived, if canceled during the first 12 months of the Initial Service Term and (c) any applicable cancellation fees and Cancellation
Charges as set forth below.

 

(a)  Leased
Access and On-Net Access—Cancellation Before the Start of Service Date. Customer will pay the cancellation fee identified
in the below table if cancellation of a Service order occurs before the Start of Service Date. If Customer accepted a Construction
charge, Customer will also pay any unpaid Construction charges incurred by CenturyLink. If CenturyLink notifies Customer that
Construction is required to provision a Service order and Customer cancels that order before the Start of Service Date because
Customer disapproves of the Construction charge, the cancellation fee does not apply.

 

	Leased
    Access and On-Net Access Service Bandwidth†	 	Before
    Start of Service Date Cancellation Fee
	DS0 (Leased Access only), DS1, DSL
    Local Access speeds up to 1536 Kbps/1.024 Mbps	 	$150 NRC
	DS3, OCn, DSL Local Access speeds
    greater than 1536 Kbps/1.024 Mbps, all ELA speeds, all Wavelength Local Access speeds, all IP Connection speeds	 	$500 NRC

 

†Includes
all types of Service Technology unless otherwise noted.

 

(b) All
Service Types—Cancellation After the Start of Service Date. If a Service is canceled by Customer other than for Cause,
or by CenturyLink for Cause, before the conclusion of its Initial Service Term, Customer will pay a “Cancellation Charge”
equal to: (i) 100% of the balance of the MRCs that otherwise would have become due for the unexpired portion of the first 12 months
of the Initial Service Term, if any, plus (ii) 35% of the balance of the MRCs that otherwise would have become due for the unexpired
portion, if any, of the Initial Service Term beyond the first 12 months.

 

(c) Moves.
When Customer requests that CenturyLink move a local loop to a different Service Address that is not within the same Customer
serving wire center as the existing local loop such move will be deemed a disconnect of the current local loop to which a Cancellation
Charge applies and a new install of a new local loop.

 

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(d) Waiver
of Cancellation Charges. CenturyLink will waive the Cancellation Charge for a cancelled Service:

 

	 	(i)	When
    Customer cancels a Special Access ordered as Leased Access if it is (A) DS3 or less, (B) is not part of a bundle or package
    offering that required Customer to order the local loop with other service components and (C) the local loop’s Start
    of Service Date was at least 12 months prior to the requested date of cancellation.
	 	 	 
	 	(ii)	When
    Customer upgrades existing Special Access, Native Single-CoS Low/Medium/High, Native Multi-CoS, ELA over SONET, or Wavelength
    Local Access (“Existing CLPA Service”) with new Service within the same specific type of Service technology at
    a higher Service speed (e.g., Special Access DS1 to Special Access DS3 or Native Single-CoS Low Fast E to Native Single-CoS
    Low Gig E) and with the same local access provider (“Upgraded CLPA Service”). The Upgraded CLPA Service will have
    a new Service Term beginning on its Start of Service Date. If the type of Service technology changes when Customer upgrades
    Existing CLPA Service, Customer must pay Cancellation Charges.

 

(e) Customer
Provided Access—Cancellation of Connectivity after Start of Service Date. To cancel CPA, Customer must provide CenturyLink
with a written disconnect firm order confirmation (“DFOC”) notice from Customer’s CPA provider along with notice
to cancel the CPA. If Customer fails to provide CenturyLink with the DFOC notice within 30 calendar days after CenturyLink’s
receipt of the notice to cancel the CPA, or if CenturyLink disconnects CPA for Cause, then CenturyLink may disconnect the CPA
or require the CPA provider to do so. Customer will remain liable for charges for the connectivity to CPA (even if Customer cannot
use the CPA) until: (i) Customer furnishes the required DFOC to CenturyLink; or (ii) either party cancels the associated CPA with
the CPA provider.

 

6. Grooming.
If CenturyLink plans to groom a circuit on which Service is provided, CenturyLink will provide a grooming notice to Customer.
For CPA dedicated facilities grooming, Customer will provide a signed LOA to CenturyLink so that CenturyLink can order the necessary
changes. Within 20 calendar days after receipt of that notice, Customer will: (a) notify CenturyLink of its approval, which may
not be unreasonably withheld; (b) state its reason for refusing; or (c) request that CenturyLink provide Customer with an LOA
so Customer can order the necessary changes. Customer’s failure to respond within the 20-day period will constitute approval
of the groom. If the groom results in Customer incurring additional NRCs from its local access provider and Customer provides
sufficient proof of the local access provider charge, CenturyLink will issue a credit to Customer equal to the local access provider
NRC for each groomed circuit. If Customer refuses the groom for On-Net Access, CenturyLink will, upon 20 calendar days’
prior written notice, cancel the Service on that circuit and assess a Cancellation Charge. When Customer does not respond to a
CPA dedicated facilities grooming notice or refuses a CPA dedicated facilities groom, Customer must either: (a) provide CenturyLink
with a LOA/CFA so that CenturyLink can have the local access provider cancel the circuit; or (b) work directly with the local
access provider to cancel the circuit. If Customer does neither of these things, CenturyLink will pass through to Customer any
costs incurred by CenturyLink from the local access provider as a result of the circuit remaining in place. “CFA”
means circuit facility assignment of the CenturyLink facility, as identified by CenturyLink, to which Customer must order a local
loop for connection to the CenturyLink Domestic Network.

 

7. Other
Terms.

 

7.1 General.
Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

 

7.2. Cancellation
and Termination Charges. This Section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

 

Termination.
Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other
party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink
for Cause prior to conclusion of the applicable Service Term, then Customer will pay the termination charges set forth above,
in addition to any and all charges that are accrued but unpaid as of the termination date. If the Agreement is terminated by Customer
for any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Term, all Services are deemed
terminated, and Customer will pay the termination charges set forth above, in addition to any and all charges that are accrued
but unpaid as of the termination date. “Cause” means the failure of a party to perform a material obligation under
the Agreement, which failure is not remedied: (a) for payment defaults by Customer, within five days of separate written notice
from CenturyLink of such default; or (b) for any other material breach, within 30 days after written notice (unless a shorter
notice period is identified in a Service Attachment).

 

7.3 Installation,
Maintenance and Repair. The following are supplemental terms to the Scheduled Maintenance and Local Access section of the
Agreement: (a) Provision of Services is subject to availability of adequate capacity and CenturyLink’s acceptance of a complete
Order Form and (b) Customer is responsible for any facility or equipment repairs on Customer’s side of the demarcation point.
Customer may request a technician dispatch for Service problems. Before dispatching a technician, CenturyLink will notify Customer
of the dispatch fee. CenturyLink will assess a dispatch fee if it determines the problem is on Customer’s side of the demarcation
point or was not caused by CenturyLink’s facilities or equipment on CenturyLink’s side of the demarcation point. “Order
Form” includes both order request forms and quotes issued by CenturyLink. If a CenturyLink service requires a quote to validate
the Order Form pricing, the quote will take precedence over the order request form, but not over the Service Exhibit.

 

7.4
Service Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at: BusinessDisconnects@Centurylink.com.
Notices of non-renewal for Services must be sent via email to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com.
Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s
portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine
operational notices will be provided by Customer to its CenturyLink sales representative.

 

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7.5 CPNI.
CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business
operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s
behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing
and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer’s
decision regarding CenturyLink’s use of CPNI will not affect the quality of service CenturyLink provides Customer. “CPNI”
means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about
the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications
services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of
such services, including call detail information appearing in a bill. CPNI does not include a customer’s name, address,
or telephone number.

 

7.6
Conflicts. If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows:
the Service Exhibit, the RSS or ISS, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and
then any other documents attached or expressly incorporated into the Agreement. “ISS” means CenturyLink’s Information
Services Schedule incorporated by this reference and posted at: http://www.centurylink.com/tariffs/clc_info_services.pdf
..“RSS” means as applicable: CenturyLink’s Rates and Services Schedules incorporated by this reference and posted
at http://www.centurylink.com/tariffs/fcc_clc_ixc_rss_no_2.pdf for CenturyLink’s International RSS and at http://www.centurylink.com/tariffs/fcc_clc_ixc_rss_no_3.pdf
for CenturyLink’s Interstate RSS. “Tariff” includes as applicable: CenturyLink state tariffs, price lists,
price schedules, administrative guidelines, catalogs, and rate and term schedules incorporated by this reference and posted at
http://www.centurylink.com/tariffs.

 

8. Definitions.
Capitalized terms not defined in this Service Exhibit are defined in the Agreement.

 

“CenturyLink
Domestic Network” means the CenturyLink network located within the contiguous U.S., Alaska and Hawaii, which is comprised
only of physical media, including switches, circuits, and ports that are operated by CenturyLink.

 

“CPOP”
means a CenturyLink-owned physical point of presence that lies directly on the CenturyLink Domestic Network where direct interconnection
between the CenturyLink Domestic Network and a local access provider’s network is possible.

 

“Demarcation
Point” means the CenturyLink designated interface between the CenturyLink Domestic Network or the Leased Access provider
network and Customer’s telecommunications equipment. The Demarcation Point is typically located at a suitable location in
the basement or on the first floor of a Service Address where provision is made for termination of the local access provider’s
outside distribution network facilities.

 

“Leased
Access” means local backbone access circuits ordered and leased by CenturyLink from a local access provider chosen by CenturyLink.

 

“On-Net
Access” means local backbone access circuits provided solely on CenturyLink owned and operated facilities.

 

“Preferred
Provider” or “PP” means a specific local access provider requested by Customer for Leased Access.

 

“Service
Address” means the building where Customer receives Service. Only a building that is classified by CenturyLink as a business
address can be a Service address.

 

“Start
of Service Date” for each circuit is the date Customer accepts the circuit, following notification by CenturyLink that the
local loop is ready. The ready notification will be via phone call or e-mail. Customer has five days from CenturyLink’s
ready notification in which to inform CenturyLink if the circuit fails to operate error-free. Within the five-day timeframe, if
Customer neither informs CenturyLink about errors nor accepts the circuit, the circuit will be considered to have been accepted
and the Start of Service Date to have commenced on the fifth day following CenturyLink’s ready notification, regardless
of whether Customer placed traffic over the circuit. If Customer informs CenturyLink of circuit errors within the five-day timeframe,
CenturyLink will promptly take necessary, reasonable action to correct the errors, and upon correction, notify Customer that the
circuit is ready.

 

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PRICING
ATTACHMENT

 

Except
as set forth in this pricing attachment, capitalized terms will have the definitions assigned to them in the Agreement or the
Local Access Service Exhibit.

 

1.
Customer will pay the MRCs and Install NRCs for the Service selected. In addition, Customer will pay all MRCs or NRCs for
any ancillary services provided as described in the Local Access Service Exhibit, including without limitation Construction charges.

 

2. Customer
will pay the MRCs and NRCs for Service at the particular Service Address; or NPA/NXX or CLLI if no Service Address is provided,
set forth in the pricing table below. The MRCs and NRCs set forth below also apply to existing Service ordered prior to the effective
date of this pricing attachment for a particular Service with identical attributes (i.e., the NPA/NXX or CLLI, Service Address,
Type of Local Access, Service term and circuit speed). The rate change for existing Service will become effective at CenturyLink’s
earliest opportunity, but in no event later than the second full billing cycle following the applicable effective date of this
pricing attachment. All MRCs and NRCs set forth in the below table apply per circuit and not per Service Address. Any modifications
to any attribute of the particular Service in the pricing table below (i.e., the NPA/NXX or CLLI, Service Address, Type of Local
Access, Service term or circuit speed) will render the pricing below void, and Customer will pay the revised rates agreed upon
by the parties for the particular Service at the Service Address or NPA/NXX or CLLI, as applicable. If a DS1 is bonded with one
or more DS1s to create a higher speed NxDS1 at the same Service Address, the MRC for the DS1 may be multiplied by the number of
bonded DS1s to determine the MRC for the NxDS1.

 

	NPA/NXX	 	Tracking ID	 	Address	 	Type of Local Access	 	Minimum Service Term in months (Per Service)	 	 	Circuit Speed	 	Local Access Circuit MRC	 	 	Install NRC	 
	702413	 	180724050492	 	101 CONVENTION CENTER DR, LAS VEGAS, NV, 89109	 	ELA - Native - SingleCoSMedium	 	 	36	 	 	Gigabit Ethernet-1000 Mbps	 	$	500.00	 	 	$	0.00	 
	702413	 	180724050491	 	101 CONVENTION CENTER DR, LAS VEGAS, NV, 89109	 	ELA - Native - SingleCoSMedium	 	 	36	 	 	Gigabit Ethernet-100 Mbps	 	$	575.00	 	 	$	0.00	 
	702483	 	180719846838	 	101 Convention Center Dr. P125, LAS VEGAS, NV, 89109	 	Special Access -	 	 	12	 	 	DS-3	 	$	1,200.00	 	 	$	0.00	 
	702483	 	180719846861	 	101 Convention Center Dr. P125, LAS VEGAS, NV, 89109	 	Special Access -	 	 	12	 	 	DS-3	 	$	1,200.00	 	 	$	0.00	 
	702483	 	180719846860	 	101 Convention Center Dr. P125, LAS VEGAS, NV, 89109	 	Special Access -	 	 	12	 	 	DS-3	 	$	1,200.00	 	 	$	0.00	 

 

3. Customer
may order additional Service that is not specified above, but each additional Service ordered during the Term must include a valid
CenturyLink quote form that specifies the applicable Service MRC and NRC. No other discounts or promotions apply. Certain types
of Service have separate service or agreement requirements as defined in the Local Access Service Exhibit.

 

4. Leased
and On-Net CenturyLink Provided Access Install NRC Discount – Current and Future. Install NRCs specified above for Leased
and On-Net CenturyLink Provided Access or on a valid quote form during the Term will receive a 100% discount so long as such Service
ordered hereunder and subject to this discount remains installed and used by Customer for the duration of the first 12 months
of the Service Term. Supplemental NRCs, including but not limited to: Construction, Extended Wiring, Local Loop Expedite, Local
Loop Change Fee and Multiplexing, Customer Provided Access NRCs, and Cross-Connect NRCs are not eligible for any discount.

 

    	 	Page 19 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

RENTAL
CPE SERVICE EXHIBIT

 

1. General;
Definitions. CenturyLink will provide Customer with rental customer premises equipment and software license offerings (collectively,
“CPE”) and CPE installation and maintenance (“Service”) under the terms set forth in the Agreement, this
Service Exhibit and any Rental CPE Rate Attachment submitted hereunder. Capitalized terms not defined herein are defined in the
Agreement. “Rental CPE Rate Attachment” means the CenturyLink order request form issued and executed by CenturyLink
and Customer. CPE, as defined in this Service Exhibit, does not include CPE purchased by Customer. In order to qualify for CPE,
Customer must also purchase either CenturyLink IQ® Networking, SIP Trunk, Analog VoIP, Hosted VoIP, Managed Office, Managed
Enterprise, Integrated Access, Hosted Collaboration Solution, SD-WAN or any CenturyLink bundle, package or promotion that includes
these services; or CenturyLink QC intrastate Metro Ethernet service under a separate agreement (collectively “Underlying
Service”).

 

2. Delivery
and Return. CPE will be delivered to Customer’s location as identified, in writing, by Customer. Delivery will be made
either by F.O.B. origin, freight paid by Customer, or personal delivery by CenturyLink. CPE will be installed as designated herein,
or as otherwise agreed upon by the parties. Except as otherwise provided in the Service Exhibit for the Underlying Service, upon
termination of Service, or when Customer replaces CPE with upgraded models, Customer must return terminated or replaced CPE at
its own expense within 15 calendar days of termination or replacement. CenturyLink will provide Customer with return instructions.
Customer will deliver CPE to CenturyLink in the same condition it was on the Effective Date, normal wear and tear excepted, and
give CenturyLink written notice of such return. If CPE is not returned within 15 calendar days of termination, Customer will become
owner of and bear all responsibility for the terminated or replaced CPE and CenturyLink may invoice Customer the then-current
value of the applicable CPE model (“Replacement Cost”).

 

3. Ownership
and Use. Except as provided in Paragraph 2, CPE is the personal property of CenturyLink, its designee or a third-party provider,
notwithstanding that the CPE, or any part thereof, may be affixed or attached to Customer’s real property or any improvements
thereon. Customer has no right or interest to the CPE other than as provided herein and will hold the CPE subject and subordinate
to the rights of CenturyLink. Customer will: (a) at its own expense, keep the CPE free and clear of any claims, liens, and encumbrances
of any kind; and (b) make no alterations or affix any additions or attachments to the CPE, except as approved by CenturyLink in
writing. Customer will not remove, alter or destroy any labels on the CPE and will allow CenturyLink the inspection of the CPE
at any time. As between CenturyLink and Customer, Customer will bear the entire risk of loss, theft, casualty, destruction or
damage to the CPE following delivery from any cause whatsoever (collectively, “Loss”), until returned to CenturyLink.
Customer will indemnify, defend and hold harmless CenturyLink its affiliates, and contractors for any such Loss. Customer agrees
to advise CenturyLink in writing within five business days of any such Loss. In no event will such Loss relieve Customer of the
obligation to pay CenturyLink any amounts due hereunder.

 

4. Software.
Software licensor has retained title to the software. To the extent possible, CenturyLink grants Customer a software license
or sublicense in the software according to the licensing agreement accompanying such software, which extends only to Customer’s
own internal business use of such software and only on or with the designated CPE. Software must be held in confidence and may
not be reproduced unless specifically authorized by the software licensor. Customer is prohibited from reverse engineering, decompiling
or disassembling the CPE or otherwise attempting to derive the source code of the software. All CPE is subject to the terms and
conditions set forth in the manufacturer’s or publisher’s warranty or end-user license.

 

5. Insurance.
Without limiting the liabilities or indemnification obligations of Customer, Customer will, at its own cost and expense, maintain
during the term of this Agreement, such insurance as required hereunder. The insurance coverage will be from a company, or companies,
with an A.M. Best’s rating of A-VII and authorized to do business in each state where CPE is located. Customer may obtain
all insurance limits through any combination of primary and excess or umbrella liability insurance.

 

		(a)	Commercial
                                         General Liability with limits not less than $1,000,000 per occurrence and aggregate.

 

		(b)	“All-Risk”
                                         property insurance on a replacement cost basis in an amount sufficient to cover the CPE,
                                         including CenturyLink or a third-party provider designated by CenturyLink, as loss payee
                                         as their interests may appear.

 

CenturyLink,
its affiliates, subsidiaries, and parent, as well as the officers, directors, employees and agents of all such entities will be
included as additional insureds on the Commercial General Liability policy. Policies will be primary and not contributory to insurance
which may be maintained by CenturyLink, subject to the Indemnification provisions of this Agreement. Prior to commencement of
work under this Agreement, Customer will make available to CenturyLink evidence of the insurance required herein.

 

6. Charges.
The charges for CPE and Service are set forth in the Rental CPE Rate Attachment, and will be used to calculate Contributory
Charges. Charges will commence within five days of CenturyLink’s notification to Customer that the Underlying Service is
provisioned and ready for use (“Start of Service Date”). CenturyLink may cease providing Service and demand return
of CPE if payment is not made when due.

 

7. CPE
Replacement Recovery Charge. Where CPE rented from CenturyLink is replaced due to loss or damage not covered by maintenance
under the applicable Detailed Description (for example, damage from accident, misuse or abuse), Customer will pay: (a) the Replacement
Cost for the damaged CPE, and (b) a one-time charge to cover CenturyLink’s cost to ship the new CPE. If Customer requires
on-site assistance from CenturyLink to install the replacement CPE, an additional dispatch charge will apply. CenturyLink will
quote the charges in advance, obtain Customer’s approval, and invoice the charges within 60 days. Customer is responsible
for any claim for reimbursement from its insurance carrier. The terms and conditions in this Service Exhibit will continue to
apply. Replacement CPE may or may not be the same model.

 

    	 	Page 20 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

RENTAL
CPE SERVICE EXHIBIT

 

8. Term.
This Service Exhibit will commence on the Effective Date of the Agreement (or, if applicable, an amendment to the Agreement
if this Service Exhibit is added to the Agreement after its Effective Date), and will remain in effect until terminated. Either
party may terminate this Service Exhibit with at least 60 days prior written notice to the other party. Termination will not affect
obligations under Rental CPE Rate Attachments accepted prior to the effective date of termination, and this Service Exhibit will
remain in effect as to such obligations if it would otherwise have terminated. CPE and Service ordered during the Term will commence
on the Start of Service Date and will continue for a number of months as set forth on the Rental CPE Rate Attachment (“CPE
Term”). Upon expiration of the CPE Term, CPE and Service will automatically renew on a month to month basis at the then
current rates, unless either party elects to terminate the CPE and Service by providing 60 days prior written notice of such termination
to the other party. If the Agreement or any CPE and Service provided hereunder are terminated prior to the expiration of the applicable
CPE Term for reasons other than by Customer for Cause, then Customer will pay to CenturyLink: (a) all charges for CPE and Service
provided through the effective date of such cancellation; and (b) an early cancellation charge of 100% of the balance of MRCs
that otherwise would have become due for the unexpired portion of the CPE Term.

 

9. Installation,
Maintenance and Safety Compliance. Installation, maintenance or other labor provided to Customer pursuant to this Agreement
is subject to, and controlled by, Detailed Description(s) which are posted under CPE at http://www.centurylink.com/legal/
and are incorporated by reference and made a part of this Service Exhibit. CenturyLink may change the Detailed Descriptions at
any time and such change will be effective upon posting to the Web site. Customer is responsible for informing CenturyLink of
the existence, location and condition of any Hazardous Substances that may be in or around the CenturyLink work area. “Hazardous
Substance” means a substance regulated by any safety regulation and includes, without limitation, asbestos. Customer will
indemnify and hold CenturyLink harmless from any fines or other liability of CenturyLink arising from Customer’s failure
to inform CenturyLink of hazardous substances.

 

10. Additional
Limitation of Liabilities. If CPE contains a firewall or other security features, CenturyLink makes no warranty, guarantee,
or representation, express or implied, that all security threats and vulnerabilities will be detected or that the performance
of Service will render Customer’s systems invulnerable to security breaches. Customer is responsible for Customer’s
own network security policy and security response procedures. If any equipment or software not provided by CenturyLink impairs
Customer’s use of CPE, Service or an Underlying Service: (a) Customer will nonetheless be liable for payment for all CPE,
Service and Underlying Service provided by CenturyLink; and (b) any SLA generally applicable to the Service or Underlying Service
will not apply.

 

11. Miscellaneous.
With respect to the Agreement terms incorporated by reference, “Service” is replaced with “CPE” and
“Service” as defined in this Service Exhibit.

 

12. Other
Terms.

 

12.1 General.
Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

 

12.2 Cancellation
and Termination Charges. This Section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

 

Termination.
Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other
party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink
for Cause prior to conclusion of the applicable CPE Term, then Customer will pay the termination charges set forth above, in addition
to any and all charges that are accrued but unpaid as of the termination date. If the Agreement is terminated by Customer for
any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Term, all Services are deemed terminated,
and Customer will pay the termination charges set forth above, in addition to any and all charges that are accrued but unpaid
as of the termination date. “Cause” means the failure of a party to perform a material obligation under the Agreement,
which failure is not remedied: (a) for payment defaults by Customer, within five days of separate written notice from CenturyLink
of such default; or (b) for any other material breach, within 30 days after written notice (unless a shorter notice period is
identified in a Service Attachment).

 

12.3
Service Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at: BusinessDisconnects@Centurylink.com.
Notices of non-renewal for Services must be sent via email to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com.
Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s
portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine
operational notices will be provided by Customer to its CenturyLink sales representative.

 

12.4 CPNI.
CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business
operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s
behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing
and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer’s
decision regarding CenturyLink’s use of CPNI will not affect the quality of service CenturyLink provides Customer. “CPNI”
means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about
the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications
services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of
such services, including call detail information appearing in a bill. CPNI does not include a customer’s name, address,
or telephone number.

 

12.5 Conflicts.
If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows: the Service
Exhibit, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and then any other documents attached
or expressly incorporated into the Agreement.

 

    	 	Page 21 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

CENTURYLINK
IQ® DATA BUNDLE OFFER ATTACHMENT

 

This
CenturyLink IQ® Data Bundle offer attachment (“Attachment”) is subject in all respects to the domestic
CenturyLink IQ® Networking Service Exhibit, the Local Access Service Exhibit, the Rental CPE Service Exhibit, and
the CenturyLink® Total Advantage®,, CenturyLink® Loyal Advantage®,
CenturyLink® Master Services Agreement (“Agreement”) between Customer and CenturyLink QCC, all of which
must be executed between the parties for the offer in this Attachment to apply. All capitalized terms that are used but not defined
in this Attachment are defined in the Agreement or Service Exhibit.

 

1.
 Scope. Customer may purchase a Data Bundle Standard or Data Bundle Pro solution
(each a “Data Bundle”) under this Attachment. “Data Bundle Standard” is a combination of a CenturyLink
IQ Networking Internet or Private Port, Local Access Service, and eligible pre-configured Rental CPE with 8x5 or 24x7 maintenance.
Data Bundle Standard includes 10 Rental CPE configuration changes per year. “Data Bundle Pro” includes all Service
elements and features of the Data Bundle Standard plus VPN Tunnel configuration, complex routing protocol configuration, NAT,
PAT and DMZ configuration, and Ethernet switch options on the Ethernet-based bundles. VoIP configuration options are available
with both Data Bundle Standard and Data Bundle Pro. VoIP configuration options may vary depending on the platform.

 

2. Eligibility
and Restrictions. Customer must order all the applicable Service elements in the Data Bundle at the same time under an Agreement
with either a 24, 36, or 60 month Term.

 

2.1 Data
Bundle Ports and Local Access. Data Bundle Standard and Data Bundle Pro are available with the CenturyLink IQ Networking Port
bandwidths shown in the Eligible Rental CPE table below (each a “Data Bundle Port”). Ethernet Data Bundle Ports must
use Ethernet Local Access (“ELA”). If Customer uses CPA or Cross Connect Access, Customer must ensure that Local Access
is compatible with CenturyLink’s existing networking infrastructure and equipment, including the Rental CPE. CenturyLink
will provide End-to-End Performance Reporting for Private Port Data Bundles. The Internet Port or Private PortData Bundle Port
MRC will be used to calculate Contributory Charges.

 

2.2 Rental
CPE. The following table shows the eligible Rental CPE that may be used with each Port speed and Data Bundle.

 

	 	 	Eligible Rental CPE available with all Data Bundle Port Types (Internet and Private)
	 	 	CenturyLink IQ Networking Port Bandwidths
	Bundle Types	 	DS1	 	2xDS1	 	 	3xDS1
 4xDS1
	 	5xDS1
 6xDS1
 7xDS1
 8xDS1
	 	With ELA:
 5 Mbps and 
 10 – 100 Mbps1
	 	 	With ELA 100 Mbps – 1Gbps3	 	 	
DS3
 

	Data Bundle Standard (ADTRAN)	 	ADTRAN

                                               3430
	 	 	ADTRAN
 3430
	 	 	ADTRAN
 908e w/ SBC4
	 	ADTRAN

                                               4430
	 	 	N/A	 	 	 	N/A*	 	 	ADTRAN

                                               NV5305

	Data Bundle Pro (ADTRAN)	 	ADTRAN
 908e w/ SBC4
	 	 	ADTRAN
 908e w/ SBC4
	 	 	ADTRAN
 908e w/ SBC4
	 	ADTRAN

                                   4430
	 	 	ADTRAN 908e w/ SBC4 or 1335P2	 	 	 	ADTRAN 5660 w/ SBC4	 	 	ADTRAN

                                   NV5305

	Data Bundle Standard (Cisco)	 	Cisco

                                   1941
	 	 	Cisco
 1941
	 	 	Cisco

                                   1941
	 	N/A	 	 	N/A	 	 	 	N/A	 	 	N/A
	Data Bundle Pro (Cisco)	 	N/A	 	 	N/A
	 	 	N/A	 	N/A	 	 	N/A	 	 	 	Cisco 4431-SEC	 	 	N/A
	Data Bundle Pro (Juniper)	 	N/A	 	 	N/A	 	 	N/A	 	N/A	 	 	Juniper NFX250-S2	 	 	 	N/A	 	 	N/A
	Data Bundle Standard (Juniper)	 	N/A	 	 	N/A	 	 	N/A	 	N/A	 	 	N/A	 	 	 	Juniper EX33005	 	 	N/A

 

1Bandwidths
increase in 10 Mbps increments.

2The
1335P only supports Ethernet speeds up to 10 Mbps.

3
Bandwidths increase in 100 Mbps increments.

4Session
Border Controller.

5VPN
tunnels are not supported.

 

The
Rental CPE must be configured and installed for use with a Data Bundle Port. CenturyLink may use repackaged Rental CPE or substitute
the Rental CPE with other CPE. Rental CPE maintenance is provided under the applicable Detailed Description. 8x5 Next Business
Day (“NBD”) maintenance uses ProMET® Remote Standard Service and 24x7 on-site maintenance uses ProMET®
On-Site Premium Service. Customer may request password access for Rental CPE. If CenturyLink grants password access to Customer:
(a) Customer waives any claim against CenturyLink or the manufacturer for maintenance, configuration support, repair, loss, or
damage to the Rental CPE if a problem is caused by Customer’s use of the password, (b) Customer is not entitled to any SLA
credits, (c) CenturyLink is not obligated to provide any CPE configuration assistance, and (d) any CenturyLink provided CPE configuration
assistance will be at its then-current time and material rates.

 

2.3 Upgrade.
During a Service Term, Customer may upgrade a Data Bundle with a Bandwidth Upgrade, Pro Upgrade, Maintenance Upgrade, or Port
Upgrade (collectively an “Upgrade”). All Upgrades are subject to the Upgrade NRC. Customer may need to amend the Agreement
to include a revised Term with an Upgrade. Bandwidth and Pro Upgrades must (a) keep the same CPE Rental brand, and (b) begin a
new Service Term that is the same or longer than the existing Service Term except that Customer is not required to begin a new
Service Term if both the Local Access circuit and the Rental CPE device do not change as part of the upgrade. CenturyLink may
replace Customer’s existing Rental CPE to support the higher bandwidth or a different bundle and Customer must return the
existing Rental CPE to CenturyLink within 15 calendar days after the new Rental CPE is installed.

 

    	 	Page 22 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

CENTURYLINK
IQ® DATA BUNDLE OFFER ATTACHMENT

 

a. Bandwidth
Upgrade. Customer may upgrade to a higher bandwidth or to a Managed Data Bundle, which is purchased separately, (each a “Bandwidth
Upgrade”) if the Data Bundle has been installed at least three months; provided, however, Customer may not upgrade an ELA
speed to NxDS1 or DS3.

 

b. Pro
Upgrade. Customer may upgrade from a Data Bundle Standard to a Data Bundle Pro at the same bandwidth level (“Pro Upgrade”)
at any time during the Service Term.

 

c. Maintenance
and Port Upgrade. Customer may upgrade a Data Bundle with 8x5 NBD maintenance to 24x7 on-site maintenance (“Maintenance
Upgrade”) or from an Internet Port to a Private Port (“Port Upgrade”) without restarting a new Service Term
if Customer: (i.) has a location and Rental CPE that qualifies, (ii.) keeps the same bundle type and bandwidth and (iii.) pays
the Upgrade NRC.

 

2.4 Moves.
Customer may move a Data Bundle to a different Service Address within the same wire center (“Move”). Such Move
will not restart the Service Term. Customer must submit notice to CenturyLink at least 30 days before the requested Move date.
Local Access ancillary charges may apply.

 

2.5 Relocation. Customer may relocate a Data Bundle to a domestic Service Address outside of the wire center
(“Relocation”) if Customer: (a) is relocating a Data Bundle that was installed at the old Service Address for at
least 12 months, (b) submits the order for the new Service Address and the disconnect order for old Service Address at the
same time, (c) submits a new order for a Bandwidth Upgrade, a Pro Upgrade or the same Data Bundle, (d) pays the Upgrade NRC
and (e) follows the standard Upgrade process, if applicable. The Service Term will restart for a Relocation and must be the
same or longer than the existing Service Term. If Customer had 24x7 on-site maintenance at the old Service Address and 24x7
on-site maintenance is not available at the new Service Address as a part of a Relocation, Customer may order a Data Bundle
with standard 8x5 NBD maintenance. Customer may be required to use the original Rental CPE at Customer’s new Service
Address if CenturyLink determines that new or different Rental CPE is not necessary. If Customer requires on-site assistance
from CenturyLink to install the Rental CPE at the new Service Address, an additional dispatch fee will
apply.

 

3.
 Pricing. Customer will pay the rates set forth in a quote or, if applicable, as
set forth in Addendum A. A Data Bundle quote is a service order request submitted on a form issued by CenturyLink and signed by
Customer that includes the type and details of the specific Data Bundle ordered by Customer. CenturyLink will waive CenturyLink
IQ Networking Port install NRCs and Local Access install NRCs. CenturyLink will not waive any Local Access ancillary charges,
including Construction charges. Quotes will be governed by the terms and conditions set forth in the Agreement, the applicable
Service Exhibits and this Offer Attachment.

 

3.1 If
Customer wishes to order a new Data Bundle or modify an existing Data Bundle as an Upgrade, Move, or Relocation, Customer must
(i) sign a new quote that includes the type and details of the updated Data Bundle or, (ii) if Addendum A applies and the new
Data Bundle type is not shown in Addendum A, enter into a separate written amendment. If there is a conflict between a signed
quote and Addendum A, the quote will apply to the Upgrade or the new Data Bundle that is specified on the quote.

 

3.2 Data
Bundle Pricing. The Data Bundle Port MRC includes the MRCs for the Data Bundle Port and Rental CPE. CenturyLink will waive
End-to-End Performance Reporting MRCs. The Data Bundle pricing is exclusive of, and may not be combined any current offers, promotions,
or discounts and will only be applied in lieu of any such discounts except the offer in this Attachment may be combined with certain
CenturyLink Long Distance and Toll Free offers and the CenturyLink IQ Networking Transition Offer. After the Service Term for
a Data Bundle expires, CenturyLink may modify pricing for the Data Bundle. Upgrades and additional Data Bundle orders after an
initial order may be subject to then-current Data Bundle pricing.

 

3.3 Local
Access Pricing. Local Access rates are in the quote or in Addendum A.

 

3.4 Upgrade
NRC. Customer must pay the NRC in the table in this section for any Upgrade.

 

	Description	 	Promo code	 	NRC	 
	Upgrade NRC	 	iQBundleUPGR	 	$	275.00	 

 

4. Term;
Cancellation. 

 

4.1
 Term. The term of an individual Data Bundle begins on the date CenturyLink notifies
Customer that a Data Bundle is provisioned and ready for use (“Start of Service Date”) and will continue for the number
of months as specified in Customer’s order for a Data Bundle (“Service Term”). The Service Term is indicated
in the quote or the pricing table in Addendum A. If the CenturyLink IQ Networking Transition Offer and this Data Bundle offer
both apply to a Port, the Eligible Service Minimum Term set forth in the Transition Offer will be the “Service Term”
if it is greater than the Data Bundle Service Term. Upon expiration of a Service Term, the Data Bundle will remain in effect on
a month-to month basis until canceled by either party with 60 days’ prior notice.

 

4.2 Cancellation.
Upon cancellation of a Data Bundle, Customer will remain liable for charges accrued but unpaid as of the cancellation date.
If a Data Bundle is canceled by Customer other than for Cause, or by CenturyLink for Cause, before the conclusion of its Service
Term, Customer will pay: (a) a Data Bundle Port Cancellation Charge equal to: (i) 100% of the Data Bundle Port’s MRC multiplied
by the number of months remaining in the first 12 months of the Service Term, if any; plus (ii) 75% of the Data Bundle Ports MRCs
multiplied by the number of months remaining to complete 24 months of the Service Term, if any; plus, if applicable, plus (iii)
50% of the Data Bundle Port’s MRC multiplied by the number of months remaining to complete the remainder of the Service
Term and (b) the Local Access Cancellation Charges set forth in the Local Access Service Exhibit. “Cause” means the
failure of a party to perform a material obligation under the Agreement, which failure is not remedied: (a) for payment defaults
by Customer, within five days of separate written notice from CenturyLink of such default; or (b) for any other material breach,
within 30 days after written notice (unless a shorter notice period is identified in a Service Attachment). If a Cancellation
Charge requires Customer to pay the amount of any waived or discounted NRC, the Cancellation Charge will be (a) the difference
between $500 and the NRC amount shown in the Data Bundle quote or (b) an amount equal to the NRC shown on the Product Pricer quote.

 

    	 	Page 23 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

CENTURYLINK
IQ® DATA BUNDLE OFFER ATTACHMENT

 

4.3 Waiver
of Cancellation Charges. 

 

(a) Upgrade.
When Customer Upgrades at the same Service Address, CenturyLink will waive (i) the Data Bundle Port Cancellation Charge, (ii)
Local Access Cancellation Charge for ELA Data Bundles installed for at least 12 months, and (iii) Local Access Cancellation Charges
for all other Data Bundles.

 

(b) Moves.
When Customer’s bundle type and bandwidth remain the same in a Move, CenturyLink will waive both the Data Bundle Port
Cancellation Charge and Local Access Cancellation Charge.

 

(c) Relocation.
When Customer has a Relocation, CenturyLink will waive (i) the Data Bundle Port Cancellation Charge and (ii) the Local Access
Cancellation Charges for DS1 through 8xDS1 Data Bundles installed for at least 12 months. CenturyLink will not waive Local Access
Cancellation Charges for Relocations of DS3 or Ethernet Data Bundles.

 

4.4 Rental
CPE Purchase. Upon completion of a Service Term, Customer may purchase Rental CPE at its fair market value. If Customer intends
to purchase Rental CPE, Customer must notify CenturyLink of such intention at least 60 days before the end of the Service Term.
Customer will purchase Rental CPE on an “as-is” basis, with no representations or warranties of any kind, including
no warranties of merchantability or fitness for a particular purpose or representation that any software license associated with
the CenturyLink provided CPE is transferrable to Customer. Title and responsibility of the applicable Rental CPE will immediately
transfer to Customer upon CenturyLink’s receipt of payment. Once Customer assumes title of Rental CPE, CenturyLink will
no longer provide maintenance support or any configuration changes. Customer will be responsible for purchasing or providing any
separate maintenance and any software licenses for all purchased Rental CPE. Customer is also responsible for proper disposal
of all purchased Rental CPE, and hereby releases CenturyLink from all and any liability relating in any way to the purchased Rental
CPE.

 

5. Add-On
Connection. Customer may add optional, CenturyLink-approved CPE cards as shown below (“Add-On Connection Cards”)
to certain Rental CPE if the following conditions are met: (a) the Rental CPE is associated with Data Bundle Pro, (b) there is
an available slot in the Rental CPE, (c) Customer purchases the Add-On Connection Card through CenturyLink, and (d) the Add-On
Connection Card is from the same manufacturer as the Rental CPE. Add-On Connection Cards are not covered under Rental CPE maintenance
SLAs. CenturyLink will drop-ship Add-On Connection Cards to Customer. Customer may purchase on-site installation through CenturyLink
or Customer may install the Add-On Connection Cards. If Customer installs any Add-On Connection Cards, Customer must follow CenturyLink
provided directions and Customer waives any claim against CenturyLink or the Add-On Connection Card’s manufacturer for maintenance,
repair, loss, or damage to the Rental CPE. CenturyLink will support additional configurations for Add-On Connection Cards as part
of the 10 configuration changes per year associated with the Rental CPE. Customer must remove the Add-On Connection Card from
the original Rental CPE device before shipping the Rental CPE back to CenturyLink or CenturyLink associated vendor. CenturyLink
is not responsible for the loss of any Add-On Connection Cards. The Add-On Connection Cards and CenturyLink on-site installation
are provided under a separate CenturyLink Service Exhibit with separate charges.

 

	CenturyLink
    IQ Data Bundle Pro Rental CPE Routers that Support Add-On Connection Cards
	Router	 	CenturyLink
    IQ Data Bundle Bandwidth
	ADTRAN
    4430 .	 	5xDS1
    through 8xDS1
	Adttran1335POE	 	up
    to 10 Mbps
	ADTRAN
    5305 .	 	DS3
	ADTRAN
    5660 w/ SBC and ADTRAN 5660	 	100
    Mbps through 1Gbps in 100Mbps increments
	Cisco
    4431-SEC	 	100
    Mbps through 1Gbps in 100Mbps increments

 

	CenturyLink-approved
    Add-On Connection Cards
	Cisco	 	ADTRAN
	HWIC-1DSU-T1

        VWIC3-2MFT-T1/E1

        SM-X-1T3/E3

        EHWIC-4G-LTE-VZ

        EHWIC-4ESG

        HWIC-2FE

        EHWIC-1GE-SFP-CU

        GLC-LH-SMD

        GLC-SX-MMD

        NIM-1MFT-T1/E1

        NIM-2MFT-T1/E1

        NIM-4MFT-T1/E1

        NIM-ES2-4

        NIM-1GE-CU-SFP

        NIM-2GE-CU-SFP
	 	1202862L1
        (Single T1 NIM

        1202872L1
        (Dual T1 NIM)

        1200481E1
        (1000BASELX LC SFP)

        1200480E1
        (1000BASESX LC SFP)

         

 

    	 	Page 24 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

CENTURYLINK
IQ® DATA BUNDLE OFFER ATTACHMENT

 

(a)
Replacement Program. CenturyLink will replace a defective Add-On Connection Card within 15 business days after CenturyLink
and Customer mutually determine that the Add-On Connection Card should be replaced. The replacement program will no longer apply
if Customer purchases the Rental CPE device. The NRC for the replacement program is in the table in this section.

 

	Description	 	NRC
	Add-On
    Connection Card Replacement Program	 	$50.00
    per Add-On Connection Card

 

6. Miscellaneous.
All other terms not specifically set forth in this Attachment, including without limitation, any other rate elements, are
as stated in the Agreement and Service Exhibits and will remain in effect. The Data Bundle Pricing will become effective as soon
as practicable, but in no event later than the second full billing cycle following the Agreement or Amendment Effective Date.
If there is a conflict between any of the following documents, the order of control is: this Attachment, the Service Exhibits,
and the Agreement, This Attachment, the CenturyLink IQ Networking Service Exhibit, the Local Access Service Exhibit, the Rental
CPE Service Exhibit, and the Agreement set forth the entire understanding between the parties as to the subject matter herein
and supersede any prior written or verbal statements, representations, and agreements concerning the subject matter hereof.

 

7. Other
Terms.

 

7.1 General.
Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

 

7.2. Cancellation
and Termination Charges. This section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

 

Termination.
Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other
party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink
for Cause prior to conclusion of the applicable Service Term, then Customer will pay the Cancellation Charges set forth above,
in addition to any and all charges that are accrued but unpaid as of the termination date. If the Agreement is terminated by Customer
for any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Service Term, all Services are
deemed terminated, and Customer will pay the Cancellation Charges set forth above, in addition to any and all charges that are
accrued but unpaid as of the termination date.

 

7.3 Installation,
Maintenance and Repair. The following are supplemental terms to the Scheduled Maintenance and Local Access section of the
Agreement: (a) Provision of Services is subject to availability of adequate capacity and CenturyLink’s acceptance of a complete
Order Form and (b) Customer is responsible for any facility or equipment repairs on Customer’s side of the demarcation point.
Customer may request a technician dispatch for Service problems. Before dispatching a technician, CenturyLink will notify Customer
of the dispatch fee. CenturyLink will assess a dispatch fee if it determines the problem is on Customer’s side of the demarcation
point or was not caused by CenturyLink’s facilities or equipment on CenturyLink’s side of the demarcation point. “Order
Form” includes both order request forms and quotes issued by CenturyLink. If a CenturyLink service requires a quote to validate
the Order Form pricing, the quote will take precedence over the order request form, but not over the Service Exhibit.

 

7.4
Service Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at: BusinessDisconnects@Centurylink.com.
Notices of non-renewal for Services must be sent via email to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com.
Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s
portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine
operational notices will be provided by Customer to its CenturyLink sales representative.

 

7.5 CPNI.
CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business
operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s
behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing
and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer’s
decision regarding CenturyLink’s use of CPNI will not affect the quality of service CenturyLink provides Customer. “CPNI”
means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about
the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications
services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of
such services, including call detail information appearing in a bill. CPNI does not include a customer’s name, address,
or telephone number.

 

7.6 Conflicts.
If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows: this Offer
Attachment, the Service Exhibit, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and then
any other documents attached or expressly incorporated into the Agreement.

 

    	 	Page 25 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

CENTURYLINK
IQ® DATA BUNDLE OFFER ATTACHMENT

 

ADDENDUM
A

CENTURYLINK
IQ® DATA BUNDLE PRICING

 

The
CPE Rental term and each Data Bundle Port and Local Access circuit receiving Data Bundle pricing will be subject to the Service
Term set forth in the applicable pricing table. If Customer wishes to order a Data Bundle that is not shown in the pricing tables
below, Customer must enter into a separate written amendment that includes the applicable Data Bundle.

 

Key
to the symbols used in the following tables:

 

* The Internet Port or Private Port Data Bundle Port MRC will be used to calculate
Contributory Charges.

** The Customer’s location must qualify for on-site maintenance.

 

The Customer’s ELA price
will be determined by the Product Pricer quote.

 

	Data Bundle Standard and Pro

                                                                   36 Month Service Term; 24 x 7 Maintenance – 4 hour response **

                                                                   Ethernet

	Bandwidth	 	Rental CPE	 	Promo Code	 	 	Solution	 	 	Data Bundle Port MRC 
includes Port and Rental CPE	 	 	Local Access MRC

                                                                      

                                                                     The Local Access MRC is determined by the Product Pricer Quoting Tool

	 	 	 	 	 	 	 	 	 	 	Internet*	 	 	Private*	 	 	Enhanced*	 	 	
		 	Adtran	 	 	N/A	 	 	 	Standard	 	 	 	N/A	 	 	 	N/A	 	 	 	N/A	 	 	
	100Mbps	 	 	 	 	NSP-946880	 	 	 	Pro	 	 	$	425	 	 	 	-	 	 	 	-	 	 	TBD
	 	 	Cisco	 	 	N/A	 	 	 	Standard	 	 	 	N/A	 	 	 	N/A	 	 	 	N/A	 	 	
	 	 	 	 	 	-	 	 	 	Pro	 	 	 	-	 	 	 	-	 	 	 	-	 	 	

 

    	 	Page 26 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

DOMESTIC
VOICE SERVICE EXHIBIT

 

1. General;
Definitions. Capitalized terms not defined in this Service Exhibit are defined in the Agreement. CenturyLink will provide
domestic Voice Services (“Service”) under the terms of the Agreement, Tariff, RSS, ISS, and this Service Exhibit.

 

“Access
Arbitrage” is the use of a scheme, device or any other means to exploit or benefit from the difference between the rates
for Voice Services provided by CenturyLink and the originating or terminating charges imposed by the Local Exchange Carrier (“Access
Arbitrage”). Examples of Access Arbitrage include: (i) using switching equipment or a call processing system (such as a
prepaid card, calling card, or teleconferencing platform) to segregate calls and systematically route to CenturyLink calls that
are characterized by a greater discrepancy between the access costs and the price charged by CenturyLink; (ii) routing calls through
a call processing system such that the percentage of high cost minutes routed to CenturyLink using the Service is more than 11.4%;
(iii) segregating calls within another carrier’s network or a call processing system to systematically route calls to CenturyLink
where the access costs exceed the price of long distance service provided by CenturyLink; (iv) transporting intrastate traffic
into a different state in order to cause the traffic to be rated by CenturyLink at a lower Interstate rate than would otherwise
apply; or (v) any other means to exploit or benefit from the difference between the rates for Services and the originating or
terminating access charges imposed by the local exchange carrier.

 

“Net
Effective Rate” means the rates less the Custom Discount. Net Effective Rates are subject to change if there is a change
in the underlying rates and/or applicable discount(s), with any such changes to be done in accordance with the terms of the Agreement
or this Service Exhibit.

 

“Net
Rate” is in lieu of all other rates, discounts, and promotions.

 

“SLA”
means the service level agreement specific to the Service, located at http://www.centurylink.com/legal/, which is subject
to change.

 

2. Service.

 

2.1 Description.
Voice Service consists of domestic Long Distance, domestic Toll Free (including features), domestic Virtual Network Service
(“VNS”), domestic worldcard®, and domestic Directory Assistance Services. Domestic Long Distance Service
is available both interstate and intrastate, through switched and dedicated facilities. Toll Free service is also available through
switched or dedicated facilities. CenturyLink is required by the Federal Communications Commission (“FCC”) to state
in this Service Exhibit that Customer is prohibited from using any Toll Free telephone number, or other telephone number advertised
or widely understood to be Toll Free, in a manner that would violate FCC rule 47 CFR 64.1504. Directory Assistance offers one
rate to Voice Service customers domestically. With respect to Outbound Long Distance: (a) Per the Federal Trade Commission (“FTC”),
telemarketers are required to transmit their telephone number to Caller ID services. As such, all telemarketers using CenturyLink
commercial services are required to provide CPN/pseudo-CPN according to the rules below: IF A TELEMARKETER DOES NOT PROVIDE CENTURYLINK
WITH A NUMBER FOR THIS PURPOSE, THEIR BILLING TELEPHONE NUMBER WILL BE USED AS THE TRUNK GROUP’S CPN; and (b) Federal Do
Not Calls rules require that companies that telemarket or engage in telephone solicitations adhere to the requirements set forth
in 47 C.F.R. section 64.1200 (FCC) and 16 C.F.R. Part 310 (FTC). Please consult with your company’s legal advisor for more
information. The SLA provides Customer’s sole and exclusive remedy for service interruptions or service deficiencies of
any kind whatsoever for the Service. worldcard offers domestic calling card services available either interstate or intrastate
and is available through switched access only. worldcard is offered with three options: (c) the standard option includes CenturyLink’s
trademarks and telephone number; (d) the “cologo” option includes CenturyLink’s and Customer’s names and
trademarks and/or logos and will include either CenturyLink’s or Customer’s telephone number; and (e) the “private
label” option only includes Customer’s names trademarks and/or logos and will include either CenturyLink’s or
Customer’s telephone number. If Customer selects the cologo or private label worldcard options, then Customer grants CenturyLink
permission to create a card using Customer’s name, trademarks and/or logos as provided to CenturyLink by Customer. Customer
further agrees that even though Customer’s name, trademarks, logo and/or phone number may appear on the cards, except for
Customer’s rights in its name, trademarks, and/or logo, CenturyLink will be sole owner of all right and title in and to
all intellectual property associated with the cards and the worldcard service. Furthermore, if Customer selects either the cologo
or private label cards, then Customer agrees to indemnify and hold CenturyLink harmless for any costs, fees, damages, or expenses
of any sort incurred by CenturyLink as a result of claims arising from CenturyLink’s use of Customer’s name, trademarks
or logo in accordance with this Agreement. In addition to the other worldcard charges listed in the pricing document provided
to Customer, Customer will pay to CenturyLink any set-up charges associated with the design and production of the cologo and private
label cards. CenturyLink will notify Customer of the total amount of set-up charges prior to production of the cards. If Customer
objects to the set-up charges, then the parties will work together to create a less expensive design than originally requested
by Customer (this sentence and the previous sentence combined constitute the “Set-up Process”). If Customer revokes
the use of its mark for the cologo or private label cards or requests new cards due to its mark changing, then Customer must cease
using those cards and CenturyLink will issue replacement cards that either do not include Customer’s mark or contain the
new mark, as appropriate. The Set-up Process will apply to the replacement cards and Customer will pay CenturyLink the set-up
charges for the replacement cards. The person(s) named on the calling card and those identified on CenturyLink’s records
for the associated account are jointly and severally responsible for the charges made using the calling card. The calling card
is not transferable, but the cardholder may authorize others to use it. The cardholder is responsible for all charges incurred
by authorized users, and giving the calling card to someone else or telling someone else the security code is such authorization.
The calling card will be cancelled at the cardholder’s request. CenturyLink may cancel the calling card if the cardholder
cancels or fails to pay, if CenturyLink suspects fraud, improper, or unauthorized use or observes unusual use, or if it changes
its policies for issuing worldcard calling cards. CenturyLink may cancel the calling card without notice. CenturyLink is not liable
for any damages for any reason due to the cancellation of, or failure to accept the calling card. If a calling card is canceled
for any reason, the cardholder must notify all authorized users and destroy all calling cards. The cardholder should notify CenturyLink
immediately if the cardholder changes address or telephone number or if a calling card is lost, stolen, or misplaced or if a cardholder
suspects unauthorized use or misuse of a calling card. To report a loss, theft, or suspected misuse, please call 1 800-860-1020.
Some uses of the worldcard calling card may be subject to rules, regulations, and tariffs of state public utility commissions
and the Federal Communications Commission.

 

    	 	Page 27 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

DOMESTIC
VOICE SERVICE EXHIBIT

 

2.2 Domestic
IP Voice. Domestic IP Voice Service consists of IP intrastate and interstate dedicated Long Distance and IP dedicated Toll
Free. Domestic IP Voice accepts intrastate and interstate dedicated Long Distance traffic in IP format and converts such traffic
for transmission across the telecommunications network. Domestic IP Voice also accepts domestic Toll Free traffic and converts
it into VoIP format for transmission to Customer. The pricing for Domestic IP Voice services is the same as for non-IP intrastate
and interstate dedicated Long Distance and non-IP dedicated Toll Free. Domestic IP Voice does not support local services, 911,
E911, V911, operator services, local number portability, or directory listings. All use of Domestic IP Voice will comply with
and be subject to the service guide, AUP, and applicable sections of the SLA which are posted at http://www.centurylink.com/legal/.
CenturyLink reserves the right to refuse to accept, suspend, or limit any or all of Customer’s IP traffic not complying
with the service guide technical specifications or that CenturyLink believes is adversely affecting other customers on the CenturyLink
network. The service guide and AUP are incorporated into the Agreement by this reference. CenturyLink may reasonably modify the
service guide, AUP, and SLA to ensure compliance with applicable laws and regulations and to protect CenturyLink’s network
and customers, and such change will be effective upon posting to the Web site.

 

2.3 CenturyLink
8XX Outbound Service. CenturyLink 8XX Outbound Service (“8XX Outbound”) allows Customer to place Toll Free Outbound
TDM or IP calls to CenturyLink owned or non-CenturyLink owned Toll Free numbers on Customer’s CenturyLink dedicated access
lines (“DALS”). 8XX Outbound is only available on DALs provisioned on CenturyLink DMS250, NGS, and IPLD switched.
8XX Outbound is not subject to an SLA. 8XX Outbound is governed by the CenturyLink RSS and/or Tariffs. CenturyLink reserves the
right, upon 30 calendar days prior written notice to Customer, to cancel or modify 8XX Outbound. If Customer does not agree to
the 8XX Outbound modifications, then Customer must notify CenturyLink prior to the expiration of the 30 day time frame that Customer
wishes to cancel 8XX Outbound. Customer’s continued use of 8XX Outbound after the 30-day time frame will indicate that Customer
agrees to the modifications. Limitations. CenturyLink provides 8XX Outbound by routing and terminating the toll-free call
to a CenturyLink dedicated facility that is connected to a LEC facility to allow re-origination to the dialed toll-free number.
CenturyLink is only responsible for getting the call to the LEC for re-origination. CenturyLink cannot provide any kind of support
or help troubleshoot problems with Toll Free origination or termination once the call is delivered to the LEC for re-origination.
Because all outbound Toll Free calls will re-originate from a LEC central office, the outbound toll-free call will route as if
the call originates from the LEC central office, and not from the geographic location of Customer’s DAL. If there is regional
(i.e., calls only allowed to originate from specific states or disallowed from specific states) or point of call (geographic)
routing on the dialed toll-free number, the call may not be completed. From time to time CenturyLink may add, change, and/or remove
the central offices from which calls are re-originated, without notice to Customer. Customer requests for 8XX Outbound changes
or additions, including additional 8XX Outbound traffic volumes, are subject to availability and CenturyLink’s acceptance
of the order.

 

3. Compliance.

 

3.1 Access
Arbitrage. If CenturyLink determines the number of calls routed to CenturyLink using Access Arbitrage exceeds 11.4% of Customer’s
total call volume, CenturyLink will apply a per minute Access Arbitrage Fee to 95% of their high cost minutes. In addition, CenturyLink
may immediately restrict, suspend, or discontinue Service used in connection with Access Arbitrage upon notice of such violation
to Customer. Inbound and outbound per minute “Access Arbitrage Fees” are $0.10 per minute for switched Services and
$0.05 per minute for dedicated Services. For more detailed information about Access Arbitrage, please refer to the RSS.

 

3.2 Non-Completed
Calls. “Non-completed Call Percentage Threshold” means 30% of all attempted calls, both completed and non-completed.
If the percentage of Customer’s calls that do not complete (out of all attempted calls) meets or exceeds the Non-completed
Call Percentage Threshold for any given monthly billing cycle, CenturyLink may, upon 30 calendar days notice to Customer, disconnect
any and all circuit(s) providing Service on which the Non-completed Call Percentage Threshold was exceeded.

 

3. Term.
This Service Exhibit will expire or terminate coterminous with the Agreement, unless terminated earlier by either party by
providing 60 days advance written notice.

 

4. Charges.
Customer will pay all applicable rates and charges for the Services and features set forth in the pricing document CenturyLink
provides to Customer as part of the Agreement or an amendment to the Agreement. The Services and features are usage-based. If
Customer uses a Service or feature for which CenturyLink has not provided the rates, Net Rates, or Net Effective Rates in a separate
document, then Customer will pay the applicable Tariff, RSS, or ISS rates and charges for the subject Service or feature. Customer
is responsible for all metered usage charges and per call charges that occur from the point Service is available for Customer
use, regardless of whether CenturyLink notifies Customer of Service availability. Domestic Long Distance calls crossing state
boundaries, within the same LATA, will be billed at the interstate rate. The rates, Net Rates, and Net Effective Rates do not
include costs associated with local access or CPE, which rates are described in the Service Exhibits specific to those services
or in a separate agreement for such service. Customer’s 8XX Outbound will bill the same rates as Customer’s dedicated
outbound Long Distance (1+), except where otherwise noted on the pricing document provided to Customer. Customer understands and
agrees that all 8XX Outbound calls will be billed to the trunk group owner, even if the dialed toll-free numbers belong to CenturyLink.
CenturyLink reserves the right, upon 30 calendar days prior written notice to Customer, to charge an MRC for 8XX Outbound. If
Customer does not agree to the MRC, then Customer must notify CenturyLink prior to the expiration of the 30 day time frame that
Customer wishes to cancel 8XX Outbound. Customer’s continued use of 8XX Outbound after the 30-day time frame will indicate
that Customer agrees to pay the MRC.

 

5. Other
Terms.

 

5.1 General.
Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

 

    	 	Page 28 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

DOMESTIC
VOICE SERVICE EXHIBIT

 

5.2. Cancellation
and Termination Charges. This Section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

 

Termination.
Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other
party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink
for Cause, then Customer will pay any and all charges that are accrued but unpaid as of the termination date. If the Agreement
is terminated by Customer for any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Term,
all Services are deemed terminated, and Customer will pay any and all charges that are accrued but unpaid as of the termination
date. “Cause” means the failure of a party to perform a material obligation under the Agreement, which failure is
not remedied: (a) for payment defaults by Customer, within five days of separate written notice from CenturyLink of such default;
or (b) for any other material breach, within 30 days after written notice (unless a shorter notice period is identified in a Service
Attachment).

 

5.3 Installation,
Maintenance and Repair. The following are supplemental terms to the Scheduled Maintenance and Local Access section of the
Agreement: (a) Provision of Services is subject to availability of adequate capacity and CenturyLink’s acceptance of a complete
Order Form and (b) Customer is responsible for any facility or equipment repairs on Customer’s side of the demarcation point.
Customer may request a technician dispatch for Service problems. Before dispatching a technician, CenturyLink will notify Customer
of the dispatch fee. CenturyLink will assess a dispatch fee if it determines the problem is on Customer’s side of the demarcation
point or was not caused by CenturyLink’s facilities or equipment on CenturyLink’s side of the demarcation point. “Order
Form” includes both order request forms and quotes issued by CenturyLink. If a CenturyLink service requires a quote to validate
the Order Form pricing, the quote will take precedence over the order request form, but not over the Service Exhibit.

 

5.4
Service Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at: BusinessDisconnects@Centurylink.com.
Notices of non-renewal for Services must be sent via email to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com.
Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s
portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine
operational notices will be provided by Customer to its CenturyLink sales representative.

 

5.5 Access
Arbitrage. If CenturyLink determines the number of calls routed by Customer via Access Arbitrage exceeds 11.4% of Customer’s
total call volume, CenturyLink will apply to 95% of their high cost minutes an inbound and outbound per minute fee of $0.10 for
switched Services and $0.05 per minute for dedicated Services. In addition, CenturyLink may immediately restrict, suspend, or
discontinue Service used in connection with Access Arbitrage upon notice of such violation to Customer. “Access Arbitrage”
is the methodology used by Customer to exploit or benefit from the difference between the rates for CenturyLink voice Services
and the originating or terminating charges imposed by the Local Exchange Carrier, which includes: (i) using switching equipment
or a call processing system (such as a prepaid card, calling card, or teleconferencing platform) to segregate and systematically
route calls to CenturyLink characterized by a greater discrepancy between the access costs and the price charged by CenturyLink;(ii)
routing calls through a call processing system where the percentage of high cost minutes routed to CenturyLink using the Service
exceeds 11.4%; (iii) segregating calls within another carrier’s network or a call processing system to systematically route
calls to CenturyLink where the access costs exceed the price of long distance service provided by CenturyLink; (iv) transporting
intrastate traffic into a different state in order to cause the traffic to be rated by CenturyLink at a lower Interstate rate
than would otherwise apply; or (v) any other means to exploit or benefit from the difference between the rates for Services and
the originating or terminating access charges imposed by the local exchange carrier.

 

5.6 Acceptable
Use Policy and Use of Service. CenturyLink may also terminate the Domestic IP Voice Service for Cause under this Section where
Customer’s use of the Domestic IP Voice Service: (a) is contrary to the AUP, (b) constitutes an impermissible traffic aggregation
or Access Arbitrage, (c) avoids Customer’s obligation to pay for communication services, and (d) violates the Use of Service
terms or compliance terms. Customer may have obligations under 47 CFR 9.5 relating to 911 if Customer combines the Service with
other products creating a VoIP or VoIP-like service that facilitates the transmission of voice services.

 

5.7 Use
of Service. CenturyLink may also terminate Service for Cause under this Section where Customer’s use of the Service:
(a) constitutes an impermissible traffic aggregation or Access Arbitrage, (b) avoids Customer’s obligation to pay for communication
services, and (c) violates the use of Service terms or compliance terms applicable to the Service. “Cause” means the
failure of a party to perform a material obligation under the Agreement, which failure is not remedied: (a) for payment defaults
by Customer, within five days of separate written notice from CenturyLink of such default; or (b) for any other material breach,
within 30 days after written notice (unless a shorter notice period is identified in a Service Attachment).

 

5.8 CPNI.
CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business
operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s
behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing
and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer’s
decision regarding CenturyLink’s use of CPNI will not affect the quality of service CenturyLink provides Customer. “CPNI”
means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about
the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications
services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of
such services, including call detail information appearing in a bill. CPNI does not include a customer’s name, address,
or telephone number.

 

5.9 Conflicts.
If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows: the Service
Exhibit, the RSS or ISS, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and then any other
documents attached or expressly incorporated into the Agreement. “ISS” means CenturyLink’s Information Services
Schedule incorporated by this reference and posted at: http://www.centurylink.com/tariffs/clc_info_services.pdf. “RSS”
means CenturyLink’s Rates and Services Schedules incorporated by this reference and posted at http://www.centurylink.com/tariffs/fcc_clc_ixc_rss_no_3.pdf
for CenturyLink’s Interstate RSS. “Tariff” includes as applicable: CenturyLink state tariffs, price lists,
price schedules, administrative guidelines, catalogs, and rate and term schedules incorporated by this reference and posted at
http://www.centurylink.com/tariffs.

 

    	 	Page 29 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

LONG
DISTANCE AND TOLL FREE RATE ADDENDUM

 

This
Long Distance and Toll Free Rate Addendum (“Rate Addendum”) applies to a CenturyLink® Master Service
Agreement signed by authorized representatives of CenturyLink Communications, LLC and Customer (“Agreement”). Capitalized
terms not defined in this Rate Addendum are defined in the Agreement. This Rate Addendum is incorporated by reference and made
a part of the Agreement.

 

1. General.
This Rate Addendum establishes interstate and interstate pricing for CenturyLink’s domestic switched, dedicated and IP long
distance voice services, and pricing for CenturyLink’s Toll Free services (“Addendum Pricing”). The Addendum
Pricing is available to existing CenturyLink business customers who do not currently have CenturyLink long distance service, toll
free service, or VoIP Services and sign an amendment or Order Form to add one or more of those services to their existing Agreement,
along with this Rate Addendum. VoIP Services incude CenturyLink® Hosted VoIP Service, CenturyLink IQ®
SIP Trunk Service, Managed Office Service, and Managed Office Essentials Service. The Addendum Pricing is applicable to
individual accounts, as well as master customer accounts and associated discount group accounts. Customers failing to meet the
eligibility requirements outlined in this section will not receive Addendum Pricing. The Addendum Pricing is only valid through
the Cutoff Date. However, CenturyLink may, in its sole discretion, accept orders and quotes beyond that date, and any such orders
and quotes will be subject to the terms of this Rate Addendum.

 

2. Addendum
Pricing. The Addendum Pricing will apply after installation. Customer will receive the Addendum Pricing shown below. Specifically
regarding Hosted VoIP Service, CenturyLink IQ SIP Trunk Service, Managed Office, Managed Office Essentials, the Addendum Pricing
will apply in leiu of the ISS rates and constitutes the LD/TF Offer referenced in the Order Form and the applicable Service Exhibit
or the applicable Service-specific sections in “Section II. Additional Service-Specific Terms and Conditions” of the
DT&C. The Addendum Pricing may not be combined with any other discounts or offers for the Services, including custom pricing
and the Pennies for your Long Distance and Toll Free Offer Attachment.

 

(a)
Long Distance Interstate Addendum Pricing. For all Interstate Long Distance usage, CenturyLink will rate Customer an 18 second
minimum per call and 6 second increments rounded up. Any call less than $0.01 will be charged a penny minimum. Customer’s
minutes of use for international long distance and toll free, Services contribute to the Contributory Minutes but are not eligible
for the Long Distance Interstate Addendum Pricing.

 

	Domestic Interstate
 Outbound Long Distance
	 	Per Minute Net Rate	 	 	Billing Code
	Long Distance Call Type	 	 	 	 	 
	Dedicated Outbound	 	$	0.0100	 	 	NSP-946880

 

	Domestic Interstate
 Toll Free
	 	Per Minute Net Rate	 	 	Billing Code
	Toll Free Call Type	 	 	 	 	 
	Dedicated Toll Free	 	$	0.0100	 	 	NSP-946880

 

(b)
Long Distance Intrastate Addendum Pricing. For all intrastate (which includes interLATA and intraLATA usage within a state’s
boundary unless specified below) inbound 8XX and outbound voice service usage, CenturyLink will charge Customer the below Net
Rate per Minute unless otherwise noted. For all Intrastate Long Distance usage, CenturyLink will bill Customer an 18 second minimum
per call and 6 second increments rounded up. Any call less than $0.01 will be charged a penny minimum. Customer’s minutes
of use for international long distance and toll free, Services contribute to the Contributory Minutes but are not eligible for
the Long Distance Interstate Addendum Pricing.

 

	36 Months	 	DEDICATED	 
	BILLING CODE	 	 	NSP-946880	 
	NEVADA	 	$	0.0100	 

 

	Intrastate (including interLATA and intraLATA) worldcard - Option 1

                                              By State
	 	Rates	 
	State	 	 	 	 	 
		 	Per Minute Switched - Switched	 	$	0.0200	 
	NV	 	Per Call Surcharge from Non-Payphone	 	$	0.3500	 
	 	 	Per Call Surcharges from Payphone	 	$	0.3500	 
	 	 	 	 	$	0.5500	 

 

	Domestic Intrastate
 Directory Assistance per call
	 	Rates	 	 	Discount Basis for Service Credit	 	 	Net Effective Rate after application of Service Credit* (for illustrative purposes only)	 
	States	 	 	 	 	 	 	 	 	 
	Alabama, Arizona, Colorado, Iowa, Idaho, Minnestota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming	 	$	1.9900	 	 	 	0	%	 	$	0.0000	 
	Michigan, Nevada, New Jersey, Virginia, Wisconsin	 	$	1.4000	 	 	 	0	%	 	$	0.0000	 
	Arkansas, California, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Mississippi, Missouri, New Hampshire, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, West Virginia	 	$	0.9500	 	 	 	0	%	 	$	0.0000	 
	Maryland (first 2 calls are free, each call thereafter)	 	$	0.9500	 	 	 	0	%	 	$	0.0000	 
	Massachusetts (first 10 calls are free, each call thereafter)	 	$	0.9500	 	 	 	0	%	 	$	0.0000	 

 

    	 	Page 30 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

LONG
DISTANCE AND TOLL FREE RATE ADDENDUM 

 

*Net
effective rates are subject to change if there is a change in the underlying pricing and/or applicable discount(s), with any such
changes to be done in accordance with the terms of the Agreement or this Service Exhibit.

 

(c)
Toll Free INBOUND MRCs. The rate of $1.00 applies for each CenturyLink 8XX number in excess of the first 8XX number in which
CenturyLink provides Service as the “Responsible Organization” (meaning the party held accountable for providing such
Service). CenturyLink does not charge an 8XX MRC for the first 8XX in which CenturyLink provides Service as the Responsible Organization.

 

(d)
Toll Free Feature Solutions Bundle Addendum Pricing. For all applicable Service toll free feature usage, CenturyLink will
charge the pricing specified in the table below. If Customer adds features not listed in the table below, such features will be
at CenturyLink’s standard price. Availability of the Toll Free Feature Solutions Bundle for VoIP Services is limited.

 

	Feature
    Solutions Bundle Selected	 	Transaction	 	Offer
    Code
	Routing:	 	 	 	 
	●
    Time     of Day	●
    Geographical     Routing	 	$35
    per 8XX number MRC	 	8XXROUTE
    MRC
	 	 	 	 	 	 
	●
    Day     of Week	●
    Real     Time ANI(1)	 	$35
    per 8XX number NRC	 	8XXROUTE
    INS
	 	 	 	 	 	 
	●
    Percent     Allocation	 	 	$35
    Change NRC(2)	 	8XXROUTE
    CHG
	 	 	 	 	 
	Overflow:	 	 	 	 
	●
    Busy     Ring No Answer	●
    In-switch     Overflow	 	$35
    per 8XX number MRC	 	8XXOVERF
    MRC
	 	 	 	 	 	 
	●
    Direct     Termination Overflow(1)	●
    Alternate     Call Plan Routing	 	$35
    per 8XX number NRC	 	8XXOVERF
    INS
	 	 	 	 	 	 
	●
    Super     Trunk(1)	●
    Real     Time ANI(1)	 	$35
    Change NRC(2)	 	8XXOVERF
    CHG

 

(1)
Feature is not available for VoIP Services.

(2)
An NRC change fee is applicable to program feature changes not initiated via Control Center. No charge if initiated through
Control Center.

 

(e)
Toll Free INBOUND Features Addendum Pricing. Customer will pay the following NRCs, MRCs, Change Charges and Surcharges, if
applicable, for the features listed below (“Feature(s)”). Pricing is subject to change without notice and is subject
to applicable federal, state and local taxes, fees and surcharges. Availability of the Toll Free Features for VoIP Services is
limited.

 

	Feature	 	NRC	 	MRC	 	Change	 	Surcharge
	Alternate Call Routing	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	Busy Ring No Answer (BRNA)	 	$150.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$0.01 per call
	Day of Week Routing (DOW)	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	Day of Year (Holiday) Routing (DOY)	 	$50.00 per 8XX	 	$0.00	 	$50.00 per 8XX	 	N/A
	Dialed Number Identification Service (DNIS) (1)	 	$15.00 per 8XX	 	$0.00	 	$15.00 per 8XX	 	N/A
	Direct Termination Overflow (DTO) (1)	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	EZ Route–Enhanced Reporting Manager (ERM)	 	$500.00 per 8XX	 	$0	 	$0	 	$0
	EZ Route–Menu and Database (2)	 	$150.00 per 8XX	 	$50.00 per 8XX	 	$0.00	 	$0.04 per call
	EZ Route–Speech Recognition Menu & Database Routing (2)	 	$150.00 per 8XX	 	$50.00 per 8XX	 	$0.00	 	$0.08 per call
	EZ Route–Percent Allocation, Time of Day, Day of Week, Area Code & Customer – Entered Digit Routing (2)	 	Included with EZ Route	 	Included with EZ Route	 	Included with EZ Route	 	Included with EZ Route
	EZ Route–Bridging	 	$0.00	 	$0.05 per MOU	 	$0.00	 	$0.00

 

    	 	Page 31 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

LONG
DISTANCE AND TOLL FREE RATE ADDENDUM

 

	EZ Route Enhanced Reporting Manager (ERM)	 	$500.00	 	$0.00	 	$0.00	 	$0.00
	Extended Call Coverage (ECC)	 	$0.00	 	$0.00	 	$0.00	 	N/A
	Fast Transfer and Release (FTnR) (1)	 	$1,000.00 per 8XX	 	$100.00 per 8XX	 	$100.00 per 8XX	 	$0.05 per transfer
	Geographic Routing (GeoRouting)	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	Industry Toll Free Directory Assistance	 	$35.00 per 8XX 	 	$3.00 per 8XX	 	$35.00 per 8XX 	 	$2.00 per 
	 	 	(standard)	 	 	 	(standard) 	 	query
	 	 	$100.00 per 8XX	 	 	 	$100.00 per 8XX	 	 
	 	 	(expedite)	 	 	 	(expedite)	 	 
	Menu Routing	 	$250.00 per 8XX	 	$25.00 per 8XX	 	$100.00 per 8XX	 	$0.05 per call
	Percent Allocation Routing	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	Project Account Codes (PAC)	 	$15.00 per 8XX	 	$15.00 per 8XX	 	$15.00 per 8XX	 	N/A

	CenturyLink
    GeoPlus®	 	This
    advanced routing option is only offered through an alliance with AdGeo. Please contact AdGeo directly at 888-947-3100 or visit
    www.QwestGeoPlus.com Log-in: qwest PIN: qwest1

	Real Time ANI(1)	 	$0.00	 	$0.00	 	$0.00	 	N/A
	Tailored Call Coverage (TCC)	 	$50.00 per 8XX	 	$0.00	 	$50.00 per 8XX	 	N/A
	Time of Day Routing (TOD)	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	Control Center for Toll Free	 	$0.00	 	$0.00	 	$0.00	 	N/A
	Super Trunk Overflow(1)	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	In Switch Overflow Trunk	 	$50.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A
	Quota Routing	 	$250.00 per 8XX	 	$50.00 per 8XX	 	$50.00 per 8XX	 	N/A

 

(1)
Feature Not Available for any VoIP Service.

(2)Limited
to 150 nodes per application.

 

4. Miscellaneous.
All other terms not specifically set forth in this Rate Addendum, including without limitation, any other rate elements, including
local loops, are as stated in the Agreement, RSS, Tariffs or Rate Sheet. This Rate Addendum is added to the Agreement and becomes
effective on the signature date of the Order Form or amendment adding this Rate Addendum to the Agreement (“Rate Addendum
Effective Date”). This Rate Addendum and the Addendum Pricing will terminate upon expiration or termination of CenturyLink’s
domestic long distance, toll free, or VoIP service or of the Agreement. All other terms set forth in the Agreement will remain
in effect. The order of control in descending order is: this Rate Addendum; the Agreement. These documents set forth the entire
understanding between the parties as to the subject matter and supersede any prior written or verbal statements, representations,
and agreements concerning the subject matter.

 

    	 	Page 32 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

INTERNATIONAL
VOICE SERVICE EXHIBIT

 

1. General;
Definitions. Capitalized terms not defined in this Service Exhibit are defined in the Agreement. CenturyLink will provide
international voice service (“Service” or “International Voice Service”) under the terms of the Agreement,
RSS, ISS, and this Service Exhibit.

 

“Net
Rate” is in lieu of all other rates, discounts, and promotions.

 

“Pricing
Attachment” means a document containing rates specific to the Service and is incorporated by reference and made a part of
this Service Exhibit.

 

2. Service.

 

2.1 Description.
Service consists of International Outbound Long Distance, International Toll Free and International worldcard®.
Except where specified otherwise, for international outbound voice service, the rates specified in the Pricing Attachment will
only apply to international outbound voice service originating in the U.S. (subject to availability) and terminating internationally
using land-line facilities and will not apply to international outbound voice service terminating internationally using cellular
facilities or, for international inbound voice service, the rates specified in the Pricing Attachment will only apply to international
inbound voice service originating internationally using land-line and cellular facilities. However, airtime is charged for mobile
calls. With respect to International Outbound Long Distance: (a) Per the Federal Trade Commission (“FTC”), telemarketers
are required to transmit their telephone number to Caller ID services. As such, all telemarketers using CenturyLink commercial
services are required to provide CPN/pseudo-CPN according to the rules below: IF A TELEMARKETER DOES NOT PROVIDE CENTURYLINK WITH
A NUMBER FOR THIS PURPOSE, THEIR BILLING TELEPHONE NUMBER WILL BE USED AS THE TRUNK GROUP’S CPN; and (b) Federal Do Not
Calls rules require that companies that telemarket or engage in telephone solicitations adhere to the requirements set forth in
47 C.F.R. section 64.1200 (FCC) and 16 C.F.R. Part 310 (FTC). Please consult with your company’s legal advisor for more
information.

 

2.2 International
IP Voice. International IP Voice Service consists of IP international Long Distance and IP dedicated international Toll Free.
International IP Voice accepts international dedicated Long Distance traffic in IP format and converts such traffic for transmission
across the telecommunications network. International IP Voice also accepts dedicated international Toll Free traffic and converts
it into VoIP format for transmission to Customer. The pricing for International IP Voice services is the same as for non-IP dedicated
international Long Distance and Toll Free. International IP Voice does not support local services, 911, E911, V911, operator services,
local number portability, or directory listings. All use of International IP Voice will comply with and be subject to the service
guide and AUP which are posted at http://www.centurylink.com/legal/. CenturyLink reserves the right to refuse to accept, suspend,
or limit any or all of Customer’s IP traffic not complying with the service guide technical specifications or that CenturyLink
believes is adversely affecting other customers on the CenturyLink network. The service guide and AUP are incorporated into the
Agreement by this reference. CenturyLink may reasonably modify the service guide and AUP to ensure compliance with applicable
laws and regulations and to protect CenturyLink’s network and customers, and such change will be effective upon posting
to the Web site.

 

2.3 Non-Completed
Calls. “Non-completed Call Percentage Threshold” means 30% of all attempted calls, both completed and non-completed.
If the percentage of Customer’s calls that do not complete (out of all attempted calls) meets or exceeds the Non-completed
Call Percentage Threshold for any given monthly billing cycle, CenturyLink may, upon 30 calendar days notice to Customer, disconnect
any and all circuit(s) providing Service on which the Non-completed Call Percentage Threshold was exceeded.

 

3. Term.
This Service Exhibit will expire or terminate coterminous with the Agreement, unless terminated earlier by either party by
providing 60 days advance written notice.

 

4. Charges.
Customer will pay all applicable rates and charges as set forth in the Pricing Attachment, in the RSS, or Order Form. Rates
not addressed in the Pricing Attachment, in the RSS, or Order Form can be found at http://centurylink.com/legal/ildctaexp/ildezaildtfezd/v4.doc.
The rates will be used to calculate Contributory Charges. The rates for Service are controlled by the RSS and are subject
to change. The rates set forth at http://centurylink.com/legal/ildctaexp/ildezaildtfezd/v4.doc and in the Pricing Attachment
do not include costs associated with local access.

 

5. Other
Terms.

 

5.1 General.
Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

 

5.2. Cancellation
and Termination Charges. This Section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

 

Termination.
Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other
party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink
for Cause, then Customer will pay any and all charges that are accrued but unpaid as of the termination date. If the Agreement
is terminated by Customer for any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Term,
all Services are deemed terminated, and Customer will pay any and all charges that are accrued but unpaid as of the termination
date. “Cause” means the failure of a party to perform a material obligation under the Agreement, which failure is
not remedied: (a) for payment defaults by Customer, within five days of separate written notice from CenturyLink of such default;
or (b) for any other material breach, within 30 days after written notice (unless a shorter notice period is identified in a Service
Attachment).

 

    	 	Page 33 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved. 

    	 

    

 

CENTURYLINK
MASTER SERVICE AGREEMENT

INTERNATIONAL
VOICE SERVICE EXHIBIT

 

5.3 Installation,
Maintenance and Repair. The following are supplemental terms to the Scheduled Maintenance and Local Access section of the
Agreement: (a) Provision of Services is subject to availability of adequate capacity and CenturyLink’s acceptance of a complete
Order Form and (b) Customer is responsible for any facility or equipment repairs on Customer’s side of the demarcation point.
Customer may request a technician dispatch for Service problems. Before dispatching a technician, CenturyLink will notify Customer
of the dispatch fee. CenturyLink will assess a dispatch fee if it determines the problem is on Customer’s side of the demarcation
point or was not caused by CenturyLink’s facilities or equipment on CenturyLink’s side of the demarcation point. “Order
Form” includes both order request forms and quotes issued by CenturyLink. If a CenturyLink service requires a quote to validate
the Order Form pricing, the quote will take precedence over the order request form, but not over the Service Exhibit.

 

5.4
Service Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at: BusinessDisconnects@Centurylink.com.
Notices of non-renewal for Services must be sent via email to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com.
Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s
portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine
operational notices will be provided by Customer to its CenturyLink sales representative.

 

5.5 Access
Arbitrage. If CenturyLink determines the number of calls routed by Customer via Access Arbitrage exceeds 11.4% of Customer’s
total call volume, CenturyLink will apply to 95% of their high cost minutes an inbound and outbound per minute fee of $0.10 for
switched Services and $0.05 per minute for dedicated Services. In addition, CenturyLink may immediately restrict, suspend, or
discontinue Service used in connection with Access Arbitrage upon notice of such violation to Customer. “Access Arbitrage”
is the methodology used by Customer to exploit or benefit from the difference between the rates for CenturyLink voice Services
and the originating or terminating charges imposed by the Local Exchange Carrier, which includes: (i) using switching equipment
or a call processing system (such as a prepaid card, calling card, or teleconferencing platform) to segregate and systematically
route calls to CenturyLink characterized by a greater discrepancy between the access costs and the price charged by CenturyLink;(ii)
routing calls through a call processing system where the percentage of high cost minutes routed to CenturyLink using the Service
exceeds 11.4%; (iii) segregating calls within another carrier’s network or a call processing system to systematically route
calls to CenturyLink where the access costs exceed the price of long distance service provided by CenturyLink; (iv) transporting
intrastate traffic into a different state in order to cause the traffic to be rated by CenturyLink at a lower Interstate rate
than would otherwise apply; or (v) any other means to exploit or benefit from the difference between the rates for Services and
the originating or terminating access charges imposed by the local exchange carrier.

 

5.6 Acceptable
Use Policy and Use of Service. CenturyLink may also terminate the International IP Voice Service for Cause under this Section
where Customer’s use of the International IP Voice Service: (a) is contrary to the AUP, (b) constitutes an impermissible
traffic aggregation or Access Arbitrage, (c) avoids Customer’s obligation to pay for communication services, and (d) violates
the Use of Service terms or compliance terms. Customer may have obligations under 47 CFR 9.5 relating to 911 if Customer combines
the Service with other products creating a VoIP or VoIP-like service that facilitates the transmission of voice services.

 

5.7 Use
of Service. CenturyLink may also terminate Service for Cause under this Section where Customer’s use of the Service:
(a) constitutes an impermissible traffic aggregation or Access Arbitrage, (b) avoids Customer’s obligation to pay for communication
services, and (c) violates the use of Service terms or compliance terms applicable to the Service. “Cause” means the
failure of a party to perform a material obligation under the Agreement, which failure is not remedied: (a) for payment defaults
by Customer, within five days of separate written notice from CenturyLink of such default; or (b) for any other material breach,
within 30 days after written notice (unless a shorter notice period is identified in a Service Attachment).

 

5.8 CPNI.
CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business
operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s
behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing
and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer’s
decision regarding CenturyLink’s use of CPNI will not affect the quality of service CenturyLink provides Customer. “CPNI”
means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about
the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications
services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of
such services, including call detail information appearing in a bill. CPNI does not include a customer’s name, address,
or telephone number.

 

5.9 Conflicts.
If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows: the Service
Exhibit, the RSS or ISS, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and then any other
documents attached or expressly incorporated into the Agreement. “ISS” means CenturyLink’s Information Services
Schedule incorporated by this reference and posted at: http://www.centurylink.com/tariffs/clc_info_services.pdf. “RSS”
means CenturyLink’s Rates and Services Schedules incorporated by this reference and posted at http://www.centurylink.com/tariffs/fcc_clc_ixc_rss_no_2.pdf
for CenturyLink’s International RSS.

 

    	 	Page 34 of 34
CONFIDENTIAL	© CenturyLink. All Rights Reserved.MR2
Group, Inc.

 

2018 STOCK
INCENTIVE PLAN

(effective
July  , 2018 , subject to stockholder approval)

 

1 General

 

1.1
Purpose. The purposes of the MR2 Group, Inc. 2018 Stock Incentive Plan (the “Plan”) is to promote the interests of
MR2 Group, Inc. (the “Company”) and the stockholders of the Company by providing (i) executive officers and
other employees of the Company and its Subsidiaries (as defined below), (ii) certain advisors who perform services for the Company
and its Subsidiaries and (iii) non-employee members of the Board of Directors of the Company (the “Board”) with
appropriate incentives and rewards to encourage them to enter into and continue in the employ and service of the Company and to
acquire a proprietary interest in the long-term success of the Company, as well as to reward the performance of these individuals
in fulfilling their personal responsibilities for long-range and annual achievements.

 

1.2
Effective Date and Term. The Plan will become effective upon the date it is approved by the stockholders of the Company
(the “Effective Date”). Unless terminated earlier by the Committee, the Plan will expire on the tenth (10th)
anniversary of the Effective Date.

 

1.3
Definitions. Capitalized terms in the Plan, unless defined elsewhere in the Plan, shall be defined as set forth below:

 

1934
Act. The term “1934 Act” shall mean the Securities Exchange Act of 1934, as amended, including the rules and regulations
promulgated thereunder and any successor thereto.

 

Affiliated
Company. The term “Affiliated Company” means any company, partnership, association, organization or other entity
controlled by, controlling or under common control with the Company.

 

Award.
The term “Award” means any award or benefit granted under the Plan, including, without limitation, Options,  Restricted
Stock, Restricted Stock Units and Other Stock-Based Awards.

 

Award
Agreement. The term “Award Agreement” means a written or electronic Award grant agreement under the Plan.

 

Change
of Control. The term “Change of Control” shall be deemed to occur if and when:

 

	 	(i)	any person, including a “person” as such term is used in Sections 13(d) and 14(d) of the 1934 Act (a “Person”), is or becomes a beneficial owner (as such term is defined in Rule 13d-3 under the 1934 Act), directly or indirectly, of securities of the Company representing 50% or more of the combined voting power of the Company’s then outstanding securities;
	 	 	 
	 	(ii)	individuals who, as of the Effective Date, constitute the Board (the “Incumbent Board”) cease for any reason to constitute at least a majority of the Board; provided, however, that any individual becoming a director subsequent to the Effective Date whose election, or nomination for election by the Company’s stockholders, was approved by a vote of at least a majority of the directors then comprising the Incumbent Board shall be considered as though such individual were a member of the Incumbent Board, but excluding for this purpose any such individual whose initial assumption of office occurs as a result of either an actual or threatened election contest or other actual or threatened solicitation of proxies or consents by or on behalf of a Person other than the Board;
	 	 	 
	 	(iii)	all or substantially all of the assets of the Company are sold, transferred or distributed, or the Company is dissolved or liquidated; or
	 	 	 
	 	(iv)	a reorganization, merger, consolidation or other corporate transaction involving the Company (a “Transaction”) is consummated, in each case, with respect to which the stockholders of the Company immediately prior to such Transaction do not, immediately after the Transaction, own more than 50% of the combined voting power of the Company or other corporation resulting from such Transaction in substantially the same respective proportions as such stockholders’ ownership of the voting power of the Company immediately before such Transaction.

 

    	 	A-1	 

    	 

    

 

Notwithstanding
the foregoing or any other provision of this Plan, the term Change of Control shall not include a sale of assets, merger or other
transaction effected exclusively for the purpose of changing the domicile of the Company. For the avoidance of doubt, solely with
respect to any Award that constitutes “deferred compensation” subject to Section 409A of the Code and that is payable
on account of a Change of Control (including any installments or stream of payments that are accelerated on account of a Change
of Control), a Change of Control shall occur only if such event also constitutes a “change in the ownership,” “change
in effective control,” and/or a “change in the ownership of a substantial portion of assets” of the Company as
those terms are defined under Treasury Regulation §1.409A-3(i)(5), but only to the extent necessary to establish a time or
form of payment that complies with Section 409A of the Code, without altering the definition of Change of Control for purposes
of determining whether a Grantee’s rights to such Award become vested or otherwise unconditional upon the Change in Control.

 

Code.
The term “Code” means the Internal Revenue Code of 1986, as amended. A reference to any provision of the Code shall
include reference to any successor provision of the Code.

 

Committee.
The term “Committee” means the committee of the Board described in Section 2 hereof and any sub-committee established
by such Committee pursuant to Section 2.4 hereof.

 

Covered
Employee. The term “Covered Employee” means an Employee who is, or who is anticipated to become, between the time
of grant and payment of the Award, a “covered employee,” as such term is defined in Section 162(m)(3) of the Code (or
any successor section thereof).

 

Disability.
The term “Disability” means “Disability” as defined in any Award Agreement to which the Grantee is a party.

 

Eligible
Grantee. The term “Eligible Grantee” shall mean any Employee, Non-Employee Director or Key Advisor, as determined
by the Committee in its sole discretion.

 

Employee.
The term “Employee” means an active employee of the Company or a Subsidiary, but excluding any person who is classified
by the Company or a Subsidiary as a “contractor” or “consultant,” no matter how characterized by the Internal
Revenue Service, other governmental agency or a court, or any employee who is not actively employed, as determined by the Committee.
Any change of characterization of an individual by the Internal Revenue Service or any court or government agency shall have no
effect upon the classification of an individual as an Employee for purposes of this Plan, unless the Committee determines otherwise.

 

Fair
Market Value. For purposes of determining the “Fair Market Value” of a share of Stock as of any date, the “Fair
Market Value” as of that date shall be, unless otherwise determined by the Committee, the closing sale price during regular
trading hours of the Stock on the date on the principal securities market in which shares of Stock is then traded; or, if there
were no trades on that date, the closing sale price during regular trading hours of the Stock on the first trading day prior to
that date. If the Stock is not publicly traded at the time a determination of Fair Market Value is required to be made hereunder,
the determination of such amount shall be made by the Committee in such manner as it deems appropriate.

 

Grantee.
The term “Grantee” means an Employee, Non-Employee Director or Key Advisor of the Company or a Subsidiary who has been
granted an Award under the Plan.

 

ISO.
The term “ISO” means any Option intended to be and designated as an incentive stock option within the meaning of Section
422 of the Code.

 

Key
Advisor. The term “Key Advisor” means a consultant or other key advisor who performs services for the Company or
a Subsidiary.

 

Non-Employee
Director. The term “Non-Employee Director” means a member of the Board who is not an Employee.

 

    	 	A-2	 

    	 

    

 

NQSO.
The term “NQSO” means any Option that is not designated as an ISO, or which is designated by the Committee as an ISO
but which subsequently fails or ceases to qualify as an ISO.

 

Option.
The term “Option” means a right, granted to an Eligible Grantee under Section 4.2(i) hereof, to purchase shares of
Stock. An Option may be either an ISO or an NQSO.

 

Other
Stock-Based Award. The term “Other Stock-Based Award” means a right or other interest granted to an Eligible Grantee
under Section 4.2(v) hereof that may be denominated or payable in, valued in whole or in part by reference to, or otherwise based
on, or related to, Stock, including but not limited to (i) unrestricted Stock awarded as a bonus or upon the attainment of Performance
Goals or otherwise as permitted under the Plan, and (ii) a right granted to an Eligible Grantee to acquire Stock from the Company
containing terms and conditions prescribed by the Committee.

 

Performance
Award. The term “Performance Award” means a grant made pursuant to Section 4.2(viii) hereof, the amount and settlement
of which is contingent on the achievement of specific Performance Goals during a Performance Period, determined using a specific
Performance Measure, all as specified in the related Award Agreement. Performance Awards may be granted in the form of Stock Options,
SARs, Restricted Stock, Restricted Stock Units, and/or Other Stock-Based Awards.

 

Performance
Goals. The term “Performance Goals” means performance goals based on the attainment on an absolute or relative
basis by the Company or any Subsidiary of the Company or any Affiliated Company (or any division or business unit of any such entity),
or any two or more of the foregoing, of performance goals pre-established by the Committee in its sole discretion, based on one
or more of the following criteria (if applicable, any performance criteria that are financial metrics, may be determined in accordance
with United States Generally Accepted Accounting Principles (“GAAP”) or may be adjusted when established to
include or exclude any items otherwise includable or excludable under GAAP): (i) the attainment of certain target levels of, or
a specified percentage increase in, revenues, earnings, income before taxes and extraordinary items, net income, operating income,
earnings before or after deduction for all or any portion of income tax, earnings before interest, taxes, depreciation and amortization
or a combination of any or all of the foregoing; (ii) the attainment of certain target levels of, or a percentage increase in,
after-tax or pre-tax profits including, without limitation, that attributable to continuing and/or other operations; (iii) the
attainment of certain target levels of, or a specified increase in, operational cash flow; (iv) the achievement of a certain level
of, reduction of, or other specified objectives with regard to limiting the level of increase in, all or a portion of, the Company’s
bank debt or other long-term or short-term public or private debt or other similar financial obligations of the Company, which
may be calculated net of such cash balances and/or other offsets and adjustments as may be established by the Committee; (v) earnings
per share or the attainment of a specified percentage increase in earnings per share or earnings per share from continuing operations;
(vi) the attainment of certain target levels of, or a specified increase in return on capital employed or return on invested capital;
(vii) the attainment of certain target levels of, or a percentage increase in, after-tax or pre-tax return on stockholders’
equity; (viii) the attainment of certain target levels of, or a specified increase in, economic value added targets based on a
cash flow return on investment formula; (ix) the attainment of certain target levels in, or specified increases in, the fair market
value of the shares of the Company’s common stock; (x) the growth in the value of an investment in the Company’s common
stock; (xi) the attainment of a certain level of, reduction of, or other specified objectives with regard to limiting the level
in or increase in, all or a portion of controllable expenses or costs or other expenses or costs; (xii) gross or net sales, revenue
and growth of sales revenue (either before or after cost of goods, selling and general administrative expenses, research and development
expenses and any other expenses or interest); (xiii) total stockholder return; (xiv) return on assets or net assets; (xv) return
on sales; (xvi) operating profit or net operating profit; (xvii) operating margin; (xviii) gross or net profit margin; (xix) cost
reductions or savings; (xx) productivity; (xxi) operating efficiency; (xxii) working capital; (xxiii) market share; (xxiv) customer
satisfaction; and (xxv) to the extent that an Award is not intended to comply with Section 162(m) of the Code, other measures of
performance selected by the Board. Any of the above Performance Goals may be compared to the performance of a selected group of
comparison companies, or a published or special index that the Committee, in its sole discretion, deems appropriate, or as compared
to various stock market indices. Subject to the limitations in Section 4.2 hereof, the Committee in its sole discretion may designate
additional business criteria on which the Performance Goals may be based or adjust, or modify or amend the aforementioned business
criteria. The relative weights of the criteria that comprise the Performance Goals shall be determined by the Committee in its
sole discretion. In establishing the Performance Goals for a performance period, the Committee may establish different Performance
Goals for individual Grantees or groups of Grantees. Subject to the limitations in Section 4.2(viii)(d) hereof, the Committee in
its sole discretion shall have the authority to make equitable adjustments to the Performance Goals in recognition of unusual or
non-recurring events affecting the Company or any Subsidiary of the Company or any Affiliated Company or the financial statements
of the Company or any Subsidiary of the Company or any Affiliated Company, in response to changes in applicable laws or regulations,
including changes in generally accepted accounting principles or practices, or to account for items of gain, loss or expense determined
to be extraordinary or unusual in nature or infrequent in occurrence or related to the disposal of a segment of a business, as
applicable. Performance Goals may include a threshold level of performance below which no Award will be earned, a level of performance
at which the target amount of an Award will be earned and a level of performance at which the maximum amount of the Award will
be earned.

 

    	 	A-3	 

    	 

    

 

Performance
Measure. The term “Performance Measure” means, with respect to a Performance Award, one or more of the criteria
identified at Section 4.2(viii) hereof selected by the Committee for the purpose of establishing, and measuring attainment of,
Performance Goals for a Performance Period in respect of such grant, as provided in the related Award Agreement. For purposes of
clarity, the Committee may establish a Performance Measure on a regional or jurisdictional basis, Subsidiary by Subsidiary basis,
product-line basis, consolidated Company basis, or any other manner that it determines appropriate in its sole discretion.

 

Performance
Period. The term “Performance Period” means, with respect to a Performance Award, the one or more periods of time,
which may be of varying and overlapping durations, as the Committee may select during which the attainment of one or more Performance
Goals will be measured.

 

Restricted
Stock. The term “Restricted Stock” means an Award of shares of Stock to an Eligible Grantee under Section 4.2(iii)
hereof that may be subject to certain restrictions and to a risk of forfeiture. Stock issued upon the exercise of Options or SARs
is not “Restricted Stock” for purposes of the plan, even if subject to post-issuance transfer restrictions or forfeiture
conditions. When Restricted Stock vests, it ceases to be “Restricted Stock” for purposes of the Plan.

 

Restricted
Stock Unit. The term “Restricted Stock Unit” means a right granted to an Eligible Grantee under Section 4.2(iv)
hereof to receive Stock or cash at the end of a specified deferral period, which right may be conditioned on the satisfaction of
specified performance or other criteria.

 

Retirement.
The term “Retirement” means any termination of employment or service as an Employee, Non-Employee Director or Key Advisor
as a result of retirement in good standing under the rules of the Company or a Subsidiary, as applicable, then in effect.

 

Rule
16b-3. The term “Rule 16b-3” means Rule 16b-3 under Section 16 of the 1934 Act, as from time to time in effect
promulgated by the Securities and Exchange Commission, including any successor to such Rule.

 

Section
162(m) Grandfathered Award. The term “Section 162(m) Grandfathered Award” means an Award that is intended to constitute
“qualified performance-based compensation” within the meaning of Section 162(m) of the Code and that is eligible for
transition relief from the changes to Section 162(m) provided under the Tax Cuts and Jobs Act.

 

Stock.
The term “Stock” means shares of Class A common stock, par value $0.001 per share, of the Company.

 

Subsidiary.
The term “Subsidiary” means any present or future subsidiary corporation of the Company within the meaning of Section
424(f) of the Code, and any present or future business venture designated by the Committee in which the Company has a significant
interest, including, without limitation, any subsidiary corporation in which the Company has at least a 50% ownership interest,
as determined in the discretion of the Committee.

 

Substitute
Award. The term “Substitute Award” means an Award granted or Stock issued by the Company in assumption of, or in
substitution or exchange for, an award previously granted, or the right or obligation to make a future award, in all cases by a
company acquired by the Company or any Subsidiary of the Company or with which the Company or a Subsidiary combines.

 

    	 	A-4	 

    	 

    

 

2 Administration

 

2.1
Committee. The authority to manage the operation of and administer the Plan shall be vested in a committee (the “Committee”)
in accordance with this Section 2. The Committee shall be selected by the Board, and shall consist solely of two or more members
of the Board who are non-employee directors within the meaning of Rule 16b-3 and, to the extent the administration of an Award
relates to a Section 162(m) Grandfathered Award, are outside directors within the meaning of Section 162(m) of the Code. Unless
otherwise determined by the Board, the Company’s Compensation Committee shall be designated as the “Committee”
hereunder.

 

2.2
Powers of the Committee. The Committee’s administration of the Plan shall be subject to the following:

 

	 	(i)	Subject to the provisions of the Plan, the Committee will have the authority and discretion to select from among the Eligible Grantees those persons who shall receive Awards, to determine the time or times of receipt, to determine the types of Awards and the number of shares covered by the Awards, and to establish the terms, conditions, performance criteria, restrictions, and other provisions of such Awards;
	 	 	 
	 	(ii)	The Committee will have the authority and discretion to interpret the Plan, to establish, amend, and rescind any rules and regulations relating to the Plan, to determine the terms and provisions of any Award Agreement made pursuant to the Plan, and to make all other determinations that may be necessary or advisable for the administration of the Plan;
	 	 	 
	 	(iii)	Any interpretation of the Plan by the Committee and any decision made by it under the Plan is final and binding on all persons; and
	 	 	 
	 	(iv)	In managing the operation of and administering the Plan, the Committee shall take action in a manner that conforms to the articles of incorporation and by-laws of the Company, and applicable state corporate law.

 

2.3
Prohibition against Repricing. Other than pursuant to Section 3.4 hereof, the Committee shall not, without the approval
of the Company’s stockholders, (a) lower the option price per share of an Option after it is granted, (b) cancel an
Option when the exercise price per Share exceeds the Fair Market Value of one share in exchange for cash or another Award
(other than in connection with a Change in Control), or (c) take any other action with respect to an Option that would be
treated as a repricing under the rules and regulations of the principal U.S. national securities exchange on which the Company’s
shares are then listed.

 

2.4
Delegation of Authority. To the extent not inconsistent with applicable law, the rules of any national securities exchange
that may in the future apply to the Company, or other provisions of the Plan, the Committee may, at any time, allocate all or any
portion of its responsibilities and powers to any one or more of its members or, with respect to Awards made to Employees other
than executive officers, the Chief Executive Officer, including without limitation, the power to designate Grantees hereunder and
determine the amount, timing and terms of Awards hereunder. Any such allocation or delegation may be revoked by the Committee at
any time.

 

2.5
Indemnification. Each person who is or shall have been a member of the Committee, or the Board, shall be indemnified and
held harmless by the Company against and from any loss, cost, liability or expense that may be imposed upon or reasonably incurred
by him or her in connection with or resulting from any claim, action, suit or proceeding to which he or she may be a party or in
which he or she may be involved by reason of any action taken in good faith or failure to act in good faith under the Plan and
against and from any and all amounts paid by him or her in settlement thereof, with the Company’s approval, or paid by him
or her in satisfaction of any judgment in any such action, suit or proceeding against him or her, provided he or she shall give
the Company an opportunity, at its own expense, to handle and defend the same before he or she undertakes to handle and defend
it on his or her own behalf. The foregoing right of indemnification shall be in addition to any other rights of indemnification
or elimination of liability to which such persons may be entitled under the Company’s articles of incorporation or by-laws,
as a matter of law, or otherwise, or any power that the Company may have to indemnify them or hold them harmless.

 

2.6
Minimum Vesting Requirement for Full-Value Awards. Notwithstanding anything to the contrary, Grantees of full-value Awards
(i.e., Awards other than Options), will be required to continue to provide services to the Company (or an Affiliated Company)
for not less than one-year following the date of grant in order for any such full-value Awards to fully or partially vest (other
than in case of death, Disability or a Change of Control). Notwithstanding the foregoing, up to five percent (5%) of the available
shares of Stock authorized for issuance under the Plan pursuant to Section 3.1 hereof may provide for vesting of full-value Awards,
partially or in full, in less than one-year.

 

    	 	A-5	 

    	 

    

 

3 Available
Shares of Stock under the Plan

 

3.1 Shares
Available for Awards. Subject to the adjustments described in Section 3 herein, the maximum number of shares of Stock
reserved for the grant of Awards under the Plan shall be 500,000 . Any shares of Stock that are subject to Options
shall be counted against this limit as one (1) share for every one (1) share granted, and any shares of Stock that
are subject to Awards other than Options shall be counted against this limit. 

 

3.2
Forfeited, Cancelled and Expired Awards. Awards granted under the Plan that are forfeited, expire or are canceled or settled
without issuance of Stock shall not count against the maximum number of shares that may be issued under the Plan as set forth
in Section 3.1 hereof and shall be available for future Awards under the Plan. Any Stock that again becomes available for Awards
under the Plan pursuant to this Section 3.2 shall be added as (i) one (1) share for every one (1) share subject to Options granted
under the Plan or options, and (ii) as 1.04 (1) share for every one (1) share subject to Awards other than Options
granted under the Plan.

 

3.3
Prohibition on Share Recycling. Notwithstanding anything to the contrary, any and all Stock that is (i) withheld or tendered
in payment of an Option exercise price; (ii) withheld by the Company or tendered by the Grantee to satisfy any tax withholding
obligation with respect to any Award; (iii) reacquired by the Company on the open market or otherwise using cash proceeds
from the exercise of Options, shall not be added to the maximum number of shares of Stock that may be issued under the Plan as
set forth in Section 3.1 hereof.

 

3.4
Adjustments. In the event of any change in the Company’s capital structure, including but not limited to a change
in the number of shares of Stock outstanding, on account of (i) any stock dividend, stock split, reverse stock split or any similar
equity restructuring, or (ii) any combination or exchange of equity securities, merger, consolidation, recapitalization, reorganization,
or divesture or any other similar event affecting the Company’s capital structure, to reflect such change in the Company’s
capital structure, the Committee shall make appropriate equitable adjustments to (a) the maximum number of shares of Stock that
may be issued under the Plan as set forth in Section 3.1 hereof, (b) the number of shares of Stock issuable upon outstanding Awards,
and (c) any individual Award limitations or restrictions, as applicable. In the event of any extraordinary dividend, divestiture
or other distribution (other than ordinary cash dividends) of assets to stockholders, or any transaction or event described above,
to the extent necessary to prevent the enlargement or diminution of the rights of Grantees, the Committee shall make appropriate
equitable adjustments to the number or kind of shares subject to an outstanding Award, the exercise price applicable to an outstanding
Award, and/or a Performance Goals. Any adjustments under this Section 3.4 shall be consistent with Section 409A or Section 424
of the Code, to the extent applicable, and made in a manner that does not adversely affect the exemption provided pursuant to Rule
16b-3 or qualification under Section 162(m) of the Code, to the extent each may be applicable. The Company shall give each Grantee
notice of an adjustment to an Award hereunder and, upon notice, such adjustment shall be final, binding and conclusive for all
purposes. Notwithstanding the foregoing, the Committee shall decline to adjust any Award made to a Grantee if such adjustment would
violate applicable law.

 

3.5
Fractional Shares. The Company shall not be obligated to issue any fractional shares of Stock in settlement of Awards granted
under the Plan. Except as otherwise provided in an Award Agreement or determined by the Committee, (i) the total number of shares
issuable pursuant to the exercise, vesting or earning of an Award shall be rounded down to the nearest whole share, and (ii) no
fractional shares shall be issued. The Committee may, in its discretion, determine that a fractional share shall be settled in
cash.

 

3.6
Substitute Awards; Plans of Acquired Companies. Substitute Awards shall not count against the maximum number of shares that
may be issued under the Plan as set forth in Section 3.1 hereof. In addition, shares of Stock issued in connection with awards
that are assumed, converted or substituted as a result of the acquisition of another company by the Company or any Subsidiary of
the Company (including by way of merger, combination or similar transaction) will not count against the number of shares of Stock
that may be issued under the Plan. Available shares under a stockholder-approved plan of an acquired company (as appropriately
adjusted to reflect the transaction) may be used for Awards under the Plan and do not reduce the maximum number of shares available
for grant under the Plan, subject to applicable stock exchange requirements.

 

    	 	A-6	 

    	 

    

 

4 Awards

 

4.1
General. The term of each Award shall be for such period as may be determined by the Committee, subject to the limitations
set forth below. Subject to the terms of the Plan and any applicable Award Agreement, payments to be made by the Company or any
Subsidiary of the Company upon the grant, maturation, or exercise of an Award may be made in such forms as the Committee shall
determine at the date of grant or thereafter, including, without limitation, cash, Stock, or other property. In addition to the
foregoing, the Committee may impose on any Award or the exercise thereof, at the date of grant, such additional terms and conditions
not inconsistent with the provisions of the Plan, including, but not limited to forfeiture and clawback provisions, as the Committee
shall determine; provided, however, that any such terms and conditions shall not be inconsistent with Section 409A of the Code.

 

4.2
Types of Awards. The Committee is authorized to grant the Awards described in this Section 4.2, under such terms and conditions
as deemed by the Committee to be consistent with the purposes of the Plan. Such Awards may be granted with value and payment contingent
upon Performance Goals. Each Award shall be evidenced by an Award Agreement containing such terms and conditions applicable to
such Award as the Committee shall determine.

 

	 	(i)	Options. The Committee is authorized to grant Options to Grantees on the following terms and conditions:

 

	 	a.	Type of Award. The Award Agreement evidencing an Option shall designate the Option as either an ISO or an NQSO, as determined in the discretion of the Committee. At the time of the grant of Options, the Committee may place restrictions on the exercisability or vesting of Options that shall lapse, in whole or in part, upon the attainment of Performance Goals; provided that such Performance Goals shall relate to periods of performance of at least one fiscal year.
	 	 	 
	 	b.	Exercise Price. The exercise price of each Option granted under this Section 4.2 shall be established by the Committee or shall be determined by a method established by the Committee at the time the Option is granted; provided, however, that the exercise price shall not be less than 100% of the Fair Market Value of a share of Stock on the date of grant of the Award. Notwithstanding the foregoing, the exercise price of any Substitute Awards may be issued at any such price as the Committee determines necessary in order to preserve for such newly Eligible Grantee the economic value of all or a portion of such acquired entity award. No dividends or dividend equivalents will be paid on shares of Stock subject to an Option.
	 	 	 
	 	c.	Exercise. Upon satisfaction of the applicable conditions relating to vesting and exercisability, as determined by the Committee and set forth in the Award Agreement, and upon provision for the payment in full of the exercise price and applicable taxes due, the Grantee shall be entitled to exercise the Option and receive the number of shares of Stock issuable in connection with the Option exercise provided, however, that no Option may be exercised more than ten years after its grant date. Except as set forth in Section 4.3 hereof, no NQSO granted hereunder may be exercised after the earlier of (A) the expiration of the NQSO or (B) unless otherwise provided by the Committee in an Award Agreement, ninety days after the severance of an NQSO holder’s employment or service with the Company or any Subsidiary. The shares issued in connection with the Option exercise may be subject to such conditions and restrictions as the Committee may determine, from time to time. An Option may be exercised by any method as may be permitted by the Committee from time to time, including but not limited to any “net exercise” or other “cashless” exercise method.

 

    	 	A-7	 

    	 

    

 

	 	d.	Restrictions Relating to ISOs. In addition to being subject to the terms and conditions of this Section 4.2(i), ISOs shall comply with all other requirements under Section 422 of the Code. Accordingly, ISOs may be granted only to Eligible Grantees who are employees (as described in Treasury Regulation Section 1.421-7(h)) of the Company or of any “Parent Corporation” (as defined in Section 424(e) of the Code) or of any “Subsidiary Corporation” (as defined in Section 424(f) of the Code) on the date of grant. The aggregate Fair Market Value (determined as of the time the ISO is granted) of the Stock with respect to which ISOs (under all option plans of the Company and of any Parent Corporation and of any Subsidiary Corporation) are exercisable for the first time by an Eligible Grantee during any calendar year shall not exceed $100,000. ISOs shall not be transferable by the Eligible Grantee otherwise than by will or the laws of descent and distribution and shall be exercisable, during the Eligible Grantee’s lifetime, only by such Eligible Grantee. The Committee shall not grant ISOs to any Employee who, at the time the ISO is granted, owns stock possessing (after the application of the attribution rules of Section 424(d) of the Code) more than ten percent (10%) of the total combined voting stock of the Company or of any Parent Corporation or of any Subsidiary Corporation, unless the exercise price of the ISO is fixed at not less than one hundred and ten percent (110%) of the Fair Market Value of a share of Common Stock on the date of grant and the exercise of such ISO is prohibited by its terms after the fifth (5th) anniversary of the ISO’s date of grant. In addition, no ISO shall be issued to an Eligible Grantee in tandem with a NQSO issued to such Eligible Grantee in accordance with Treasury Regulation Section 14a.422A-1, Q/A-39.

 

	 	 (ii) 	Restricted Stock. The Committee is authorized to grant Restricted Stock to Grantees on the following terms and conditions:

 

	 	a.	Issuance and Restrictions. Restricted Stock shall be subject to such restrictions on transferability and other restrictions, if any, as the Committee may impose at the date of grant, which restrictions may lapse separately or in combination at such times, under such circumstances, in such installments, or otherwise, as the Committee may determine. The Committee may place restrictions on Restricted Stock that shall lapse, in whole or in part, upon the attainment of Performance Goals; provided that such Performance Goals shall relate to periods of performance of at least one fiscal year. Except to the extent restricted under the Award Agreement relating to the Restricted Stock, a Grantee granted Restricted Stock shall have all of the rights of a stockholder including, without limitation, the right to vote Restricted Stock and the right to receive dividends thereon.

 

    	 	A-8	 

    	 

    

 

	 	b.	Certificates for Stock. Restricted Stock granted under the Plan may be evidenced in such manner as the Committee shall determine. If certificates representing Restricted Stock are registered in the name of the Grantee, such certificates shall bear an appropriate legend referring to the terms, conditions, and restrictions applicable to such Restricted Stock, and the Company may retain physical possession of the certificate.
	 	 	 
	 	c.	Dividends. Except to the extent restricted under the applicable Award Agreement, cash dividends paid on Restricted Stock shall be paid at the dividend payment date subject to no restriction. Unless otherwise determined by the Committee, Stock distributed in connection with a stock split or stock dividend shall be subject to the transfer restrictions, forfeiture risks and vesting conditions to the same extent as the Restricted Stock with respect to which such Stock or other property has been distributed. Notwithstanding the foregoing, the Committee may not provide for the current payment of dividends for Restricted Stock subject to Performance Goals; for such Awards, dividends may accrue but shall not be payable unless and until the Award vests upon satisfaction of the applicable Performance Goals and all other applicable conditions to vesting.

 

	 	 (iii) 	Restricted Stock Units. The Committee is authorized to grant Restricted Stock Units to Grantees, subject to the following terms and conditions:

 

	 	a.	Conditions to Vesting. At the time of the grant of Restricted Stock Units, the Committee may place restrictions on Restricted Stock Units that shall lapse, in whole or in part, upon the attainment of Performance Goals; provided that such Performance Goals shall relate to periods of performance of at least one fiscal year.
	 	 	 
	 	b.	Benefit upon Vesting. Unless otherwise provided in an Award Agreement, upon the vesting of a Restricted Stock Unit, there shall be delivered to the Grantee, within 30 days of the date on which such Award (or any portion thereof) vests, the number of shares of Stock equal to the number of Restricted Stock Units becoming so vested.
	 	 	 
	 	c.	Dividend Equivalents. To the extent provided in an Award Agreement, subject to the requirements of Section 409A of the Code, an Award of Restricted Stock Units may provide the Grantee with the right to receive dividend equivalent payments with respect to Stock subject to the Award (both before and after the Stock subject to the Award is earned, vested, or acquired), which payments may be either made currently or credited to an account for the Grantee, and may be settled in cash or Stock, as determined by the Committee. Any such settlements and any such crediting of dividend equivalents may, at the time of grant of the Restricted Stock Unit, be made subject to the transfer restrictions, forfeiture risks, vesting and conditions of the Restricted Stock Units and subject to such other conditions, restrictions and contingencies as the Committee shall establish at the time of grant of the Restricted Stock Unit, including the reinvestment of such credited amounts in Stock equivalents, provided that all such conditions, restrictions and contingencies shall comply with the requirements of Section 409A of the Code. Notwithstanding the foregoing in this Section 4.2(iv)(c), dividend equivalents may accrue on unearned Restricted Stock Units subject to Performance Goals but shall not be payable unless and until the applicable Performance Goals are met and certified.

 

	 	(v)	Other Stock-Based Awards. The Committee is authorized to grant Awards to Grantees in the form of Other Stock-Based Awards, as deemed by the Committee to be consistent with the purposes of the Plan. At the time of the grant of Other Stock-Based Awards, the Committee may place restrictions on the payout or vesting of Other Stock-Based Awards that shall lapse, in whole or in part, upon the attainment of Performance Goals; provided that such Performance Goals shall relate to periods of performance of at least one fiscal year. The Committee shall determine the terms and conditions of such Awards at the date of grant. Other Stock-Based Awards may not be granted with the right to receive dividend equivalent payments.

 

    	 	A-9	 

    	 

    

 

	 	(vi)	Settlement
    of Options. Shares of Stock delivered pursuant to the exercise of an Option shall be subject to such conditions,
    restrictions and contingencies as the Committee may establish in the applicable Award Agreement. The Committee, in its
    discretion, may     impose such conditions, restrictions and contingencies with respect to shares of Stock acquired pursuant
    to the exercise of     an Option as the Committee determines to be desirable.
	 	 	 
	 	(vii)	Vesting;
    Additional Terms. Subject to Section 2.6, and except as provided in Section 4.3, hereof, other than Options, Restricted
    Stock, Restricted Stock Units or Other Stock-Based Awards conditioned upon the attainment of Performance Goals that relate to
    performance periods of at least one fiscal year, Options,  Restricted Stock, Restricted Stock Units or Other Stock-Based
    Awards granted hereunder shall vest as determined by the Committee and set forth in the Award Agreement. The term of any
    Award granted under the Plan will not exceed ten years from the date of grant. 
	 	 	 
	 	(viii)	Qualified Performance-Based Compensation.

 

	 	a.	The Committee may determine that Restricted Stock, Restricted Stock Units or Other Stock-Based Awards granted to a Covered Employee shall be considered “performance-based compensation,” or Performance Awards, in which case the provisions of this Section 4.2(viii) shall apply. To the extent required pursuant to Section 162(m) of the Code and the regulations promulgated thereunder, the Committee’s authority to grant new awards that are intended to qualify as performance-based compensation within the meaning of Section 162(m) of the Code (other than qualifying Options) shall terminate upon the first meeting of the Company’s stockholders that occurs in the fifth year following the year in which the Company’s stockholders first approve this Plan. 
	 	 	 
	 	b.	When Performance Awards are made under this Section 4.2(viii), the Committee shall establish in writing (i) the objective Performance Goals that must be met, (ii) the period during which performance will be measured, (iii) the maximum amounts that may be paid if the Performance Goals are met, and (iv) any other conditions that the Committee deems appropriate and consistent with the requirements of Section 162(m) of the Code. The Performance Goals shall satisfy the Committee’s requirements for “performance-based compensation,” including the requirement that the achievement of the goals be substantially uncertain at the time they are established and that the Performance Goals be established in such a way that a third party with knowledge of the relevant facts could determine whether and to what extent the Performance Goals have been met. The Committee shall not have discretion to increase the amount of compensation that is payable, but may reduce the amount of compensation that is payable, pursuant to Performance Awards identified by the Committee as “performance-based compensation.”
	 	 	 
	 	c.	At the time each a Performance Award is granted, the Committee shall establish in writing the Performance Period, the Performance Measure and the Performance Goals in respect of such Performance Awards. 
	 	 	 
	 	d.	The Committee in its sole discretion shall have the authority to make equitable adjustments to the Performance Goals in recognition of unusual or non-recurring events affecting the Company or any Subsidiary of the Company or any Affiliated Company or the financial statements of the Company or any Subsidiary of the Company or any Affiliated Company, for the following items: (1) asset write-downs; (2) litigation or claim judgments or settlements; (3) the effect of changes in tax laws, accounting principles, regulations, or other laws or regulations affecting reported results; (4) any reorganization and restructuring programs, including discontinued operations; (5) acquisitions or divestitures; (6) unusual nonrecurring or extraordinary items identified in the Company’s audited financial statements, including footnotes; (7) any reorganization or change in the corporate or capital structures of the Company; (8) foreign exchange gains and losses; (9) business interruption events; (10) annual incentive payments or other bonuses; or (11) capital charges, provided such adjustment is appropriate and consistent with the requirements established by the Committee to which the Performance Goal relates. In addition, the Committee may specify that certain equitable adjustments to the Performance Goals will be made during the applicable Performance Period, provided such specification is appropriate and consistent with the requirements established by the Committee pursuant to Section 4.2(viii)(c) hereof.

 

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	 	e.	The
Committee shall certify the performance results for the performance period specified in the Award Agreement after the Performance
Period ends. The Committee shall determine the amount, if any, to be paid pursuant to each Award based on the achievement of the
Performance Goals and the satisfaction of all other terms of the Award Agreement.

 

	 	f.	The Committee may provide in the Award Agreement that Awards under this Section 4.2(viii) shall be payable, in whole or in part, in the event of the Grantee’s death or Disability, or under other circumstances consistent with the Treasury regulations and rulings under Section 162(m) of the Code.

 

	 	(ix)	Automatic Extended Exercisability in Certain Cases. Notwithstanding the foregoing provisions of this Section, if the date an Award would otherwise terminate is a date that the Grantee is prohibited from exercising the Award under the Company’s insider trading policy or such other conditions under applicable securities laws as the Committee shall specify, the term of the Award shall be extended to the second business day after the Grantee is no longer so prohibited from exercising the Award, but in no event shall the Award be extended beyond the original stated term of the Award.

 

4.3
Change of Control of the Company.

 

	 	(i)	The Committee may, at the time an Award is made or at any time prior to, coincident with or after the time of a Change of Control:

 

	 	a.	provide for the cancellation of any Awards then outstanding if the surviving entity or acquiring entity (or the surviving or acquiring entity’s parent company) in the Change of Control replaces the Awards with new rights of substantially equivalent value, as determined by the Committee. For an Award to be validly assumed by a successor for purpose of this Section 4.3(i)(a), it must (x) provide such Grantee with rights and entitlements substantially equivalent to or better than the rights, terms and conditions applicable under such Award, including, but not limited to, an identical or better exercise or vesting schedules; (y) have substantially equivalent value to such Award (determined at the time of the Change in Control); and (z) be based on stock that is traded on an established U.S. securities market or an established securities market outside the United Stated upon which the Grantees could readily trade the stock without administrative burdens or complexities. In the event of any ambiguity or discrepancy, the determination of the Committee shall be final and binding;
	 	 	 
	 	b.	provide that upon an involuntary termination of a Grantee’s employment as a result of a Change of Control, any time periods shall accelerate, and any other conditions relating to the vesting, exercise, payment or distribution of an Award shall be waived; or

 

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	 	c.	provide
    that Awards shall be purchased for an amount of cash equal to the amount that could have been obtained for the shares covered
    by a Restricted Stock Award if it had been vested and or by an Option if it had been exercised at the time of the Change of
    Control, provided however that Awards outstanding as of the date of the Change in Control may be cancelled and terminated
    without payment if the consideration payable with respect to one share of Stock in connection with the Change in Control is
    less than the exercise price or grant price applicable to such Award, as applicable.

 

	 	(ii)	Notwithstanding any other provisions of the Plan or an Award Agreement to the contrary, the vesting, payment, purchase or distribution of an Award may not be accelerated by reason of a Change of Control for any Grantee unless the Grantee’s employment is involuntarily terminated as a result of the Change of Control as provided in the Award Agreement or in any other written agreement, including an employment agreement, between us and the Grantee. 

 

4.4
Limitation on Award Grants to Non-Employee Directors. The maximum number of shares of Stock subject to Awards granted during
a single fiscal year to any non-employee director, taken together with any cash fees paid to such non-employee director during
the fiscal year, shall not exceed $350,000 in total value (calculating the value of any such Awards based on the grant date fair
value of such Awards for financial reporting purposes); provided, that the Board may make exceptions to this limit for individual
non-employee directors in extraordinary circumstances as the Board may determine in its sole discretion, so long as (x) the aggregate
limit does not exceed $500,000 in total value during a fiscal year and (y) the non-employee director receiving such additional
compensation does not participate in the decision to award such compensation or in other contemporaneous compensation decisions
involving non-employee directors.

 

5 Operation

 

5.1
Duration. Grants may be made under the Plan through July 16, 2028. In the event of Plan termination while Awards
remain outstanding, the Plan shall remain in effect as long as any Awards under it are outstanding, although no further grants
may be made following Plan termination.

 

5.2
Uncertificated Stock. Nothing contained in the Plan shall prohibit the issuance of Stock on an uncertificated basis, to
the extent allowed by the Company’s Articles of Incorporation and Bylaws, by applicable law and by the applicable rules of
any stock exchange.

 

5.3
Tax Withholding. All distributions under the Plan are subject to withholding of all applicable taxes, and the Committee
may condition the delivery of any shares or other benefits under the Plan on satisfaction of the applicable withholding obligations.
The Committee, in its discretion, and subject to such requirements as the Committee may impose prior to the occurrence of such
withholding, may permit such withholding obligations to be satisfied through cash payment by the Grantee, through the surrender
of shares of Stock which the Grantee already owns, through withholding from other compensation payable to the Grantee or through
the surrender of unrestricted shares of Stock to which the Grantee is otherwise entitled under the Plan, but only to the extent
of the minimum amount required to be withheld under applicable law (or, if permitted by the Company, such other withholding rate
as will not cause adverse accounting consequences and is permitted under applicable IRS withholding rules).

 

5.4
Use of Shares. Subject to the limitations on the number of shares of Stock that may be delivered under the Plan, the Committee
may use available shares of Stock as the form of payment for compensation, grants or rights earned or due under any other compensation
plans or arrangements of the Company or a Subsidiary, including the plans and arrangements of the Company or a Subsidiary assumed
in business combinations.

 

5.5
Non-transferability. Awards granted under the Plan, and during any period of restriction on transferability, shares of Common
Stock issued in connection with the exercise of an Option, or vesting of a Restricted Stock Award may not be sold, pledged,
hypothecated, assigned, margined or otherwise transferred by a Grantee in any manner other than by will or the laws of descent
and distribution, unless and until the shares underlying such Award have been issued, and all restrictions applicable to such shares
have lapsed or have been waived by the Committee. No Award or interest or right therein shall be subject to the debts, contracts
or engagements of a Grantee or his or her successors in interest or shall be subject to disposition by transfer, alienation, anticipation,
pledge, encumbrance, assignment or any other means whether such disposition be voluntary or involuntary or by operation of law,
by judgment, lien, levy, attachment, garnishment or any other legal or equitable proceedings (including bankruptcy and divorce),
and any attempted disposition thereof shall be null and void, of no effect, and not binding on the Company in any way. Notwithstanding
the foregoing, the Committee may permit Options and/or shares issued in connection with an Option exercise that are subject
to restrictions on transferability, to be transferred one time and without payment or consideration to a member of a Grantee’s
immediate family or to a trust or similar vehicle for the benefit of a Grantee’s immediate family members. During the lifetime
of a Grantee, all rights with respect to Awards shall be exercisable only by such Grantee or, if applicable pursuant to the preceding
sentence, a permitted transferee.

 

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5.6
Form and Time of Elections. Unless otherwise specified herein, each election required or permitted to be made by any Grantee
or other person entitled to benefits under the Plan, and any permitted modification, or revocation thereof, shall be in writing
filed with the Committee at such times, in such form, and subject to such restrictions and limitations, not inconsistent with the
terms of the Plan, as the Committee shall require.

 

5.7
Agreement with Company. An Award under the Plan shall be subject to such terms and conditions, not inconsistent with the
Plan, as the Committee shall, in its sole discretion, prescribe. The terms and conditions of any Award to any Grantee shall be
reflected in such form of written document as is determined by the Committee. A copy of such document shall be provided to the
Grantee, and the Committee may, but need not, require that the Grantee shall sign a copy of such document. Such document is referred
to in the Plan as an “Award Agreement” regardless of whether any Grantee signature is required.

 

5.8
Gender and Number. Where the context admits, words in any gender shall include any other gender, words in the singular shall
include the plural and the plural shall include the singular.

 

5.9
Limitation of Implied Rights.

 

	 	(i)	The Plan shall at all times be unfunded and neither a Grantee nor any other person shall, by reason of participation in the Plan, acquire any right in or title to any assets, funds or property of the Company or any Subsidiary whatsoever, including, without limitation, any specific funds, assets, or other property which the Company or any Subsidiary, in its sole discretion, may set aside in anticipation of a liability under the Plan. Nothing contained in the Plan and no action taken pursuant hereto shall create or be construed to create a fiduciary relationship between the Company and any Grantee or any other person. A Grantee shall have only a contractual right to the Stock or amounts, if any, payable under the Plan, unsecured by any assets of the Company or any Subsidiary, and nothing contained in the Plan shall constitute a guarantee that the assets of the Company or any Subsidiary shall be sufficient to pay any benefits to any person.
	 	 	 
	 	(ii)	The Plan does not constitute a contract of employment or service, and selection as a Grantee will not give any participating Employee, Non-Employee Director or Key Advisor the right to be retained in the employ or service of the Company or any Subsidiary, nor any right or claim to any benefit under the Plan, unless such right or claim has specifically accrued under the terms of the Plan. Except as otherwise provided in the Plan or the Award Agreement, no Award under the Plan shall confer upon the holder thereof any rights as a stockholder of the Company prior to the date on which the individual fulfills all conditions for receipt of such rights.

 

5.10
Section 409A. It is intended that all Options granted under the Plan shall be exempt from the provisions of Section
409A of the Code and that all other Awards under the Plan, to the extent that they constitute “non-qualified deferred compensation”
within the meaning of Section 409A of the Code, will comply with Section 409A of the Code (and any regulations and guidelines issued
thereunder). The Plan and any Award Agreements issued hereunder may be amended in any respect deemed by the Board or the Committee
to be necessary in order to preserve compliance with Section 409A of the Code. Notwithstanding anything in this Plan to the contrary,
if required by Section 409A of the Code, if a Grantee is considered a “specified employee” for purposes of Section
409A of the Code and if payment of any Award under this Plan is required to be delayed for a period of six months after “separation
from service” within the meaning of Section 409A of the Code, payment of such Award shall be delayed as required by Section
409A of the Code, and the accumulated amounts with respect to such Award shall be paid in a lump sum payment within ten days after
the end of the six month period. If the Grantee dies during the postponement period prior to the payment of benefits, the amounts
withheld on account of Section 409A of the Code shall be paid to the Grantee’s beneficiary within sixty (60) days after the
date of the Grantee’s death. For purposes of Section 409A of the Code, each payment under the Plan shall be treated as a
separate payment. In no event shall a Grantee, directly or indirectly, designate the calendar year of payment. To the extent that
any provision of the Plan would cause a conflict with the requirements of section 409A of the Code, or would cause the administration
of the Plan to fail to satisfy the requirements of Section 409A of the Code, such provision shall be deemed null and void to the
extent permitted by applicable law. Notwithstanding anything in the Plan or any Award Agreement to the contrary, each Grantee shall
be solely responsible for the tax consequences of Awards under the Plan, and in no event shall the Company have any responsibility
or liability if an Award does not meet any applicable requirements of Section 409A of the Code. Although the Company intends to
administer the Plan to prevent taxation under Section 409A of the Code, the Company does not represent or warrant that the Plan
or any Award complies with any provision of federal, state, local or other tax law.

 

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5.11
Regulations and Other Approvals.

 

	 	(i)	The obligation of the Company to sell or deliver Stock with respect to any Award granted under the Plan shall be subject to all applicable laws, rules and regulations, including all applicable federal and state securities laws, and the obtaining of all such approvals by governmental agencies as may be deemed necessary or appropriate by the Committee.
	 	 	 
	 	(ii)	Each Award is subject to the requirement that, if at any time the Committee determines, in its absolute discretion, that the listing, registration or qualification of Stock issuable pursuant to the Plan is required by any securities exchange or under any state or federal law, or the consent or approval of any governmental regulatory body is necessary or desirable as a condition of, or in connection with, the grant of an Award or the issuance of Stock, no such Award shall be granted or payment made or Stock issued, in whole or in part, unless listing, registration, qualification, consent or approval has been effected or obtained free of any conditions not acceptable to the Committee.
	 	 	 
	 	(iii)	In the event that the disposition of Stock acquired pursuant to the Plan is not covered by a then current registration statement under the Securities Act and is not otherwise exempt from such registration, such Stock shall be restricted against transfer to the extent required by the Securities Act of 1933, as amended, or regulations thereunder, and applicable state securities laws, and the Committee may require a Grantee receiving Stock pursuant to the Plan, as a condition precedent to receipt of such Stock, to represent to the Company in writing that the Stock acquired by such Grantee is acquired for investment only and not with a view to distribution.
	 	 	 
	 	(iv)	With respect to persons subject to Section 16 of the 1934 Act, it is the intent of the Company that the Plan and all transactions under the Plan comply with all applicable provisions of Rule 16b-3.
	 	 	 
	 	(v)	All Awards under the Plan will be subject to any compensation, clawback and recoupment policies that may be applicable to the employees of the Company, as in effect from time to time and as approved by the Board or Committee, whether or not approved before or after the Effective Date. Subject to the requirements of applicable law, any such compensation, clawback and recoupment policies shall apply to Awards made after the effective date of the policy.

 

5.12
Non-Employee Director Award Deferrals. The Committee may permit a Non-Employee Director to defer receipt of the payment
of cash or the delivery of shares that would otherwise be due to such Non-Employee Director in connection with any Restricted Stock,
Restricted Stock Units or Other Stock-Based Awards. If any such deferral election is permitted, the Committee shall establish rules
and procedures for such deferrals and may provide for interest or other earnings to be paid on such deferrals, which rules and
procedures shall be consistent with applicable requirements of Section 409A of the Code. Unless otherwise specified in a Non-Employee
Director’s valid election, any deferred amount will be deferred until the earliest to occur of the Non-Employee Director’s
death, separation from service, or Change of Control; provided that any such deferral election is made by the Non-Employee Director
on or prior to December 31 of the calendar year preceding the calendar year in which any such amounts are earned, or, if such Non-Employee
Director is newly eligible for purposes of Section 409A of the Code, then within 30 days following the date he or she is first
eligible, and then only with respect to amounts earned after the date of the election.

 

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6 Amendment
and Termination

 

The
Plan may be terminated or amended by the Board at any time, except that the following actions may not be taken without stockholder
approval:

 

	 	(i)	any increase in the number of shares that may be issued under the Plan (except by certain adjustments provided for under the Plan);
	 	 	 
	 	(ii)	any change in the class of persons eligible to receive ISOs under the Plan;
	 	 	 
	 	(iii)	any
change in the requirements of Sections 4.2(i)(b) and 4.2(ii)(c) hereof regarding the exercise price of Options;
	 	 	 
	 	(iv)	any repricing or cancellation and regrant of any Option or, if applicable, other Award at a lower exercise, base or purchase price, as set forth in Section 2.3 hereof; or
	 	 	 
	 	(v)	any other amendment to the Plan that would require approval of the Company’s stockholders under applicable law, regulation or rule or stock exchange listing requirement.

 

Notwithstanding
any of the foregoing, adjustments pursuant to Section 3 hereof shall not be subject to the foregoing limitations of this Section
6.

 

7 Governing
Law

 

The
Plan and all Award Agreements entered into under the Plan shall be construed in accordance with and governed by the laws of the
State of New York, except that any principles or provisions of New York law that would apply the law of another jurisdiction (other
than applicable provisions of U.S. Federal law) shall be disregarded. Notwithstanding the foregoing, matters with respect to indemnification,
delegation of authority under the Plan, and the legality of shares of Stock issued under the Plan, shall be governed by the Nevada
Revised Statutes. 

 

8 Severability

 

If
any of the provision of this Plan is finally held to be invalid, illegal or unenforceable (whether in whole or in part), such provision
shall be deemed modified to the extent, but only to the extent, of such invalidity, illegality or unenforceability and the remaining
provisions shall not be affected thereby; provided that, if any such provision is finally held to be invalid, illegal or unenforceable
because it exceeds the maximum scope determined to be acceptable to permit such provision to be enforceable, such provision shall
be deemed modified to the minimum extent necessary in order to make such provision enforceable.

 

9 Clawback
and Non-compete

 

Notwithstanding
any other provisions of this Plan, any Award which is subject to recovery under any law, government regulation, stock exchange
listing requirement, or Company policy, will be subject to such deductions and clawback as may be required to be made pursuant
to such law, government regulation or stock exchange listing requirement, or any policy adopted by the Company whether pursuant
to any such law, government regulation or stock exchange listing requirement or otherwise. In addition and notwithstanding any
other provisions of this Plan, any Award shall be subject to such noncompete provisions under the terms of the Agreement or any
other agreement or policy adopted by the Company, including, without limitation, any such terms providing for immediate termination
and forfeiture of an Award if and when a Participant becomes an employee, agent or principal of a competitor without the express
written consent of the Company.

 

* * * * *

 

    	 	A-15

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