Document:

Document

												
				
	

		Agreement No.
	

Exhibit 4.6
			
	11TH AMENDMENT TO THE EQUIPMENT SUPPLY AGREEMENT
Entered into on June 26, 2014.

NET+PHONE TELECOMUNICAÇÕES LTDA., limited liability company, headquartered at Avenida Caminho do Mar, No. 3.115, Bloco C, Pavimento Superior, Parte A, City of São Bernardo do Campo, State of São Paulo, enrolled with the National Corporate Taxpayers’ Registry of the Ministry of Finance (“CNPJ/MF”) under No. 06.066.832/0001-97, herein represented pursuant to its Bylaws, hereinafter referred to as “CLIENT 1”;
PAGSEGURO INTERNET S.A., corporation, headquartered at Avenida Brigadeiro Faria Lima, 1384, 4th floor, Parte A, City of São Paulo, State of São Paulo, enrolled with CNPJ/MF under No. 08.561.701/0001-01, herein represented pursuant to its Bylaws, hereinafter simply referred to as “CLIENT 2”, and jointly with CLIENT 1, as “CLIENTS”;
TRANSIRE COMÉRCIO E SERVIÇOS DE EQUIPAMENTOS LTDA. (current corporate name is PAX BR COMÉRCIO E SERVIÇOS DE EQUIPAMENTOS DE INFORMÁTICA LTDA.), 
limited liability company, headquartered at Rua Santa Mônica, No. 281, Bloco A, City of Cotia, State of São Paulo, Postal Code 06.715-865, enrolled with CNPJ/MF under No. 11.603.135/0001-68, herein represented pursuant to its Articles of Incorporation, hereinafter simply referred to as “TRANSIRE SERVIÇOS”; and
TRANSIRE FABRICAÇÃO DE COMPONENTES ELETRÔNICOS S/A.,
private corporation, headquartered at Avenida Ministro Mario Andreazza, No. 4.120, City of Manaus, State of Amazonas, CEP 69.075-830, enrolled with CNPJ/MF under No. 21.785.364/0001-02, herein represented pursuant to its Articles of Incorporation, hereinafter referred to simply as “TRANSIRE; and
TEC TOY S.A., corporation, headquartered at Avenida Buriti, 3149, Distrito Industrial I, City of Manaus, State of Amazonas, Postal Code 69075-000, enrolled with CNPJ/MF under No. 22.770.366/0001-82, with branch at Rua Santa Mônica, 281, Bloco D, Parque Industrial San Jose, City of Cotia, State of São Paulo, CEP 06715-865, enrolled with CNPJ/MF under No. 22.770.366/0006--97, herein represented pursuant to its Bylaws, hereinafter simply referred to as “TEC TOY”. TRANSIRE SERVIÇOS, TRANSIRE ELETRÔNICOS and TEC TOY are jointly referred to simply as “SUPPLIERS”.
CLIENT 1, CLIENT 2, TRANSIRE SERVIÇOS, TRANSIRE ELETRÔNICOS and TEC TOY are individually referred to as “Party” and jointly as “Parties”.
WHEREAS:
(i)The Parties executed the Equipment Supply Agreement (“Agreement”) as of [******], with subsequent amendments on [******]; [******]; [******]; [******]; [******]; [******]; [******]; [******]; [******]; and [******];
(ii)The Parties wish to include new Equipment as part of the Agreement, named M30, adjusting the specific conditions applicable to it; and
(iii)The Parties wish to include battery disposal conditions applicable to all Equipment sold by the SUPPLIERS.
The Parties have decided to enter into this 11th Amendment to the Equipment Supply Agreement (“Amendment”), pursuant to the following terms and conditions:
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		Agreement No.
	

1.AMENDMENTS
1.1.The Parties, upon the agreement to include the new EQUIPMENT Model M30 to the models sold by the Agreement, have mutually agreed to provide the specific conditions to be observed in relation to the EQUIPMENT Model M30, as below:
1.1.1.For EQUIPMENT Model M30, the SUPPLIERS undertake to comply with the conditions included in the Exhibits of this Amendment, which are listed below. The provisions in the Exhibits below, as they are specific provisions, must be applied to the EQUIPMENT Model M30, to the extent where they conflict with or differ from the general provisions and provisions in the other exhibits of the agreement.
(i)Exhibit I (M30) - Business Proposal of EQUIPMENT Model M30.
(ii)Exhibit II (M30) - Battery Disposal Policy.
(iii)Exhibit II (M30) - Warranty Template of EQUIPMENT Model M30.
(iv)Exhibit III (M30) - Technical Support Conditions of EQUIPMENT Model M30. 
(v)Exhibit IV (M30) - Technical Support Flow of EQUIPMENT Model M30.
(vi)Exhibit V (M30) - Repair Instructions Template for Submission of EQUIPMENT Model M30 for Technical Support. 
1.1.2.The Parties agree that Exhibit II (M30) - Battery Disposal Policy listed in item (ii) above, as a global policy of the SUPPLIERS, is valid and applicable to all EQUIPMENT sold by the SUPPLIERS.
1.2.Upon the inclusion of the EQUIPMENT Model M30, the Parties hereby agree to amend sections 5.1 and 7 - Equipment Warranty, which shall be governed by the following wording:
“5.1. The SUPPLIERS shall perform the maintenance of EQUIPMENT purchased by the CLIENTS, including EQUIPMENT still covered by the warranty period, as well as of any other EQUIPMENT, including due to misuse. The MAINTENANCE shall be performed upon the CLIENTS’ approval, pursuant to Exhibit I, except for EQUIPMENT Model M30, whose MAINTENANCE, in case of misuse, shall only be performed upon the owner’s approval and submission of prior technical report and quotation, pursuant to Exhibit I.1 (M30).”
“SECTION 7 – Equipment Warranty
7.1.The SUPPLIERS shall grant a  [******]  warranty on EQUIPMENT’s manufacturing defect, excluding defects that are proven and verified to be resulted from exclusive misuse.
7.2.For EQUIPMENT Model M30, the SUPPLIERS shall grant a  [******] warranty on manufacturing defect of EQUIPMENT Model M30;  [******]; warranty on manufacturing defect of the EQUIPMENT Model M30’s Battery; and  [******] warranty, which may be extended for another  [******], on manufacturing defects of other EQUIPMENT Model M30’s accessories, excluding defects that are proven and verified to be resulted from exclusive misuse. For more information, read Exhibit I.1.”
1.3.    Moreover, as a result of the amendments above, the Parties hereby formalize the inclusion of Exhibit I.1, concerning the maintenance and warranty of the EQUIPMENT Model M30, which shall be governed pursuant to Exhibit I.1 attached hereto.
2.RETROACTIVITY AND RATIFICATION
2.1.This Agreement is executed on the date hereof, however, its effects shall relate back to the date of [******], when the Parties had oral understandings concerning its purpose.
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		Agreement No.
	

2.2.The Parties ratify all other terms and conditions of the Agreement, making it clear that the terms and clauses that have not been expressly changed by this Instrument shall remain unchanged and fully effective.
In witness whereof, the Parties execute this instrument in the electronic form, and such Parties, together with their Witnesses, acknowledge that electronic, digital, and computerized signatures are valid and fully effective, constituting instrument enforceable out-of-court for all legal purposes, even if it such signatures or certifications are not under ICP-Brazil standards, pursuant to the provisions in paragraphs of Article 10 of the Provisional Presidential Decree No. 2,200/2001 in force in Brazil. Therefore, this Agreement, as well as the Proposals, their exhibits and amendments may be executed through such means.
																					
		São Paulo, August 18, 2020.

		[signature]        [signature]
		[signature]        [signature]
	
		NET+PHONE TELECOMUNICAÇÕES LTDA
		PAGSEGURO INTERNET S.A.
	
							
		[signature]        [signature]		[signature]        [signature]
	
		TRANSIRE COMÉRCIO E SERVIÇOS DE EQUIPAMENTOS LTDA.
		TRANSIRE FABRICAÇÃO DE COMPONENTES ELETRÔNICOS S.A.
	
							
		[signature]        [signature]				
		TEC TOY S.A.
				
							
	Witnesses:
				
	1	[signature]		2	[signature]
	Name: Klaus Gottsfritz
		Name: Clayton Xavier Ribeiro

	CPF: 148.792.668-59
		CPF: 266.720.848-00

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		Agreement No.
	

Exhibit I.1 (M30)
MAINTENANCE and WARRANTY of Equipment Model M30 in Laboratory between the SUPPPLIERS and CLIENTS.
1 – WARRANTY
1.1– Warranty of EQUIPMENT Model M30 sold by the CLIENTS shall be for a period of [******] of legal warranty and eight hundred and [******]  of contractual warranty), starting from the issuance of the Invoice, and it shall cover any and all issues found in the EQUIPMENT Model M30 as manufacturing defect. For the EQUIPMENT Model M30’s Battery, it shall be considered the [******] warranty ([******] of legal warranty and [******] of contractual warranty) and for other EQUIPMENT Model M30’s Accessories, the warranty shall be of [******] (being [******] of legal warranty and [******] of contractual warranty), both starting from the issuance of the Invoice of the EQUIPMENT Model M30, and it shall cover any and all issues found as manufacturing defect. Damages to the EQUIPMENT Model M30 due to the proven misuse shall not be covered by the warranty. If there is any general issue associated to manufacturing defect, the SUPPLIERS must bear the additional Logistics costs, including, but not limited to, its replacement, upon the withdrawal of EQUIPMENT M30 from the market.
1.2– Repairs performed within the warranty period shall not have any cost to the CLIENTS or the Customers of the CLIENTS (owners).  If the repair is not viable, the owners may, at their sole discretion, and if the applicable period lapses, choose to receive the refund of the amount paid to the CLIENTS, a prorated deduction from the price (as applicable) or the replacement of EQUIPMENT Model M30. If the repair is not viable and if the Customers (owners) do not choose to receive the EQUIPMENT, the SUPPLIERS must carry out its disposal, in compliance with Exhibit II - Battery Disposal Policy. The SUPPLIERS undertake to reimburse the CLIENTS with any costs, disbursements or losses arising from the liability of the SUPPLIERS (defects of EQUIPMENT Model M30), including, but not limited to, costs related to the reimbursement of amounts paid for EQUIPMENT Model M30, indemnification and costs with the replacement of EQUIPMENT Model M30 and (final or temporary) delivery of new EQUIPMENT to the owners.
1.3– The SUPPLIERS are responsible for providing operational system updates (Android and Monitor), notifying PagSeguro on the release of new hotfix or and/or security patch.
2 – SERVICES
2.1– Maintenance services after the verification of misuse upon submission of technical report and repair out of the warranty period (“Services”) shall be provided by the SUPPLIERS directly to the owners, upon submission of previous quotation and its approval.
2.1.1– If the repairs are demanded by PagSeguro, by its sole and exclusive initiative, the following amounts shall be observed for purposes of maintenance:
(i)[*****] for Cosmetic Maintenance1 or Maintenance resulted from misuse within the warranty period.
(ii)[*****] for non-cosmetic Maintenance or not resulted from misuse, but out of the warranty period - it does not cover the replacement of LCD parts, front touch screen glass and metalframe.
(iii)[*****] for cosmetic Maintenance or resulted from misuse, but out of the warranty period - including the full replacement of LCD parts, front touch screen glass and metalframe.
The prices above are associated to repair + like new.
2.1.1 - The above-mentioned prices may be adjusted after the lapse of at least one year, using the INPC rate, using the basis date of [******] and upon mutual agreement of the Parties.
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		Agreement No.
	

2.2- EQUIPMENT Model M30 semi-destructed must be repaired upon prior approval of specific quotation by the owner or returned directly by the SUPPLIERS to the CLIENTS without repair after the expiration of the quotation with the relevant document proving the misuse, in this case with no cost.
2.3- The SUPPLIERS reserve their rights to not perform repair services on EQUIPMENT Model M30 that presents signs of opening or technical intervention by third parties compromising the general condition of the EQUIPMENT Model M30 after the lab repair.
2.4The warranty for repairs performed by the SUPPLIERS in cases of misuse or repairs performed out of the warranty period shall be of [******].
2.5- “Misuse/Semi-destruction” means all EQUIPMENT Model M30 - therefore, not covered by the warranty - showing evidence of:
•Use and/or installation of software or application violating the instructions included in the product guide;
•Opening, handling, repair or any type of intervention in the product by the owner or third party not authorized by the SUPPLIERS;
•Damages for accidents or misuse, such as: fall, contact with water as well as any type of liquids, crash, atmospheric electric discharge, undue connection to electric grid or that is subject to excessive variations, use of counterfeit accessories, attempt to change the original firmware, problems arising from phone service (carrier), application marketplace, virus or third-party applications.
2.6- After the applicable warranty period lapses, the replacement items (cables, charger, lids and battery) shall be billed separately, directly through the SUPPLIERS to the owner, upon their prior authorization.
2.7- The history of all MAINTENANCES performed on the EQUIPMENT Model M30, including proof of repair, must be stored by the SUPPLIERS for a minimum period of five (5) years, and in the event of request by the CLIENTS, such documents must be provided within five (5) business days. The SUPPLIERS are responsible for any damages and losses incurred by the CLIENTS arising from delay and/or lack of such documentation.

			
	

1 Cosmetic Maintenance includes the full replacement of parts, i.e., front touch screen glass and metalframe.
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		Agreement No.
	

3.- EQUIPMENT
3.1 – The EQUIPMENT subject matter of the Services hereof include only Models M30 sold by the SUPPLIERS and purchased by the CLIENTS.
4.- PAYMENT
4.1 – The payment for MAINTENANCE Services (whether cosmetic or resulted from misuse) and repair out of the warranty period shall be carried out directly by the owner [******] by the SUPPLIERS.
5.- EFFECTIVENESS
5.1 — The effective term of this Exhibit shall be the same as the one established in the AGREEMENT, pursuant to Section 11 - Effectiveness and Termination.
6.– SLA
6.1Assumptions:
a)The time period (support) for performing the Services shall be of up to [******] business days, which is the lab cycle (receipt + repair + availability of equipment ready for withdrawal), starting from the date the EQUIPMENT Model M30 was received at the SUPPLIERS’ technical support;
b)After the period of [******] business days, the SUPPLIERS must notify the CLIENTS on the completion of the repair or the impossibility of repair, keeping that information up to date during the legal period of repair, so that the CLIENTS can inform the owners, at the end of the legal period of repair, that the EQUIPMENT Model M30 is going to be replaced or that the price paid will be refunded, at the owner’s discretion. The information handled herein must be provided by the SUPPLIERS to the CLIENTS within[******] business days, in an Excel file or upon another form to be defined by the CLIENTS, including a system to exchange information.
c)The SUPPLIERS, throughout the warranty period, undertake to comply with the legal periods for the services of MAINTENANCE/REPAIR, including any supervening change of law or norm, holding the CLIENTS harmless from any questioning and/or conviction resulted from breaching the applicable legal conditions.
6.2The Parties mutually establish the compliance with the minimum repair period of [******]% of the volume of EQUIPMENT Model M30 under repair in the respective calendar month. The compliance with the goals defined herein will be calculated based on the total of activities performed throughout the month, considering the date of receipt of the EQUIPMENT Model M30 for repair.
6.2.1.    The negative impact of compliance with the repair period, calculated on less than [******]% of the volume of EQUIPMENT Model M30 under repair in the respective calendar month, shall be subject to a penalty of [******]% on the current amount of a new Equipment Model M30 for each event of delay, to be converted into credit for future purchases of general EQUIPMENT by the CLIENTS or to be paid by the SUPPLIERS, within [******] days, in the event of lack or unpredictability of new purchases by the CLIENTS.
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		Agreement No.
	

6.3.If the repair is not possible or the Customer (owner) chooses, pursuant to applicable law, to replace the EQUIPMENT Model M30 with a new one, the replacement shall be performed by the CLIENTS, and the SUPPLIERS are responsible for restoring the quantity of EQUIPMENT Model M30 to the CLIENTS within thirty (30) calendar days, starting from the receipt of proof of replacement of the Equipment Model M30 delivered by the CLIENTS. The same rule and the same period applies if the Customer (owner) chooses to receive a refund for the amount paid for the EQUIPMENT Model M30 or prorated deduction of the product amount, which shall be carried out by the CLIENTS to the Customer (owner), and the SUPPLIERS shall be responsible for reimbursing the amounts spent by the CLIENTS within [******] calendar days, starting from date the proof of payment made by the CLIENTS was received.
6.3.1.Without prejudice to the period of [******] calendar days mentioned above, the CLIENTS may, at their sole discretion, agree with the SUPPLIERS on performing monthly account reconciliation, in order to optimize the expense reimbursement flow and delivery of EQUIPMENT Model M30.
6.3.2.The obligation to reimburse the CLIENTS for amounts disbursed or EQUIPMENT Model M30 delivered to Customers (owners) indistinctly applies to payments performed spontaneously by the CLIENTS, pursuant to applicable law, by court order or administrative settlement.
7

												
				
	

		Agreement No.
	

Exhibit 1 (M30)
Business Proposal of EQUIPMENT Model M30.

PAX - ADTxxxx - Anexo I - Proposta C
8

												
				
	

		Agreement No.
	

Exhibit II (M30)
Battery Disposal Policy

Anexo II - Política de Descarte de Bate
9

												
				
	

		Agreement No.
	

Exhibit III (M30)
Warranty Template of EQUIPMENT Model M30.
WARRANTY CERTIFICATE
The warranty offered has the following periods, starting from when the invoice is issued:
a)Device: [******], being [******] of legal warranty and[******] of contractual warranty;
b)Battery: [******], being [******] of legal warranty and [******] of contractual warranty;
c)Accessories: [******], being [******] of legal warranty and [******]of contractual warranty.
If there is a defect, contact PagSeguro Support Service with the certificate in hands and the copy of Purchase Invoice, to gather information on repair services, covered by the warranty.
This warranty does not cover defects resulted from:
•Use and/or installation of software or application violating the instructions included in this brochure or in the product guide;
•Opening, handling, repair or any type of intervention in the product by the customer or unauthorized third party;
•Damages for accidents or misuse, such as: fall, contact with water as well as any type of liquids, crash, atmospheric electric discharge, undue connection to electric grid or that is subject to excessive variations, use of counterfeit accessories, attempt to change the original firmware, problems arising from phone service (carrier), application marketplace, virus or third-party applications.
The warranty does not cover for aesthetic damages, such as wrinkles, cracks, stains, paint and scratches. Also, the warranty does not cover installation and adjustment services.
During the repair process, data and settings will be erased. Before submitting the product for repair, the user is responsible for erasing all data in the device in a way to protect their personal and confidential information. In any case, especially when the damage incurred does not allow for the prior erasing of data, during the repair process, regardless of the defect nature and repair technique, our professionals must reset the device to the default settings, in order to protect all data in it. For that reason, any prior backup must be carried out exclusively by the consumer, without any exceptions, and no damages or losses may be claimed due to data erasure.
The internal battery warranty shall be voided if any counterfeit charger was used and if the ANATEL code fixed on the guide has been violated, or also if the battery presents signs of tampering.
The battery Charger shall have its warranty voided due to:
•Damages for accidents or misuse, such as: fall, contact with water as well as any type of liquids, crash, atmospheric electric discharge, undue connection to electric grid or that is subject to excessive variations, use of counterfeit accessories;
•And if the ANATEL code fixed on it has been violated, or also if the Charger presents signs of tampering.
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		Agreement No.
	

The additional (contractual) warranty does not cover Earphones, USB Cable and Screen protectors
The warranty covers parts (and respective service) that are naturally worn out from use, provided that such wear hinders the proper operation of the product.
TECTOYS.A.
Consumer Support Service 
(SAC) (11) 3018-8080
[*****]
11

												
				
	

		Agreement No.
	

Exhibit IV (M30)
Technical Support Conditions of EQUIPMENT Model M30.
1.The repair of EQUIPMENT Model M30 shall be performed within [******] business days, pursuant to Section 6.1 of exhibit I.1.
The SUPPLIERS must comply with Tax Legislation in force related to the delivery and receipt of equipment submitted for technical support. The CLIENTS are responsible, during the period of warranty of EQUIPMENT Model M30, for bearing the costs arising from the delivery to technical support, as well as for collecting it after the repair and shipment to the respective owner.
1.1.When receiving the EQUIPMENT Model M30 at the technical support, the SUPPLIERS must proceed as described below: (i) for EQUIPMENT Model M30 within the warranty period and coverage, with the respective and due repair; (ii) for EQUIPMENT Model M3 out of the warranty period and coverage, with the submission of prior quotation to the Customer (owner) for express approval of all conditions required for the performance of the service, including approval of the repair period and quotation.
1.2.After the repair of the EQUIPMENT Model M30 is completed, the CLIENTS must, during the warranty period, perform at least [******] attempts to return the device; after the warranty period, the CLIENTS shall bear the same responsibility, which, however, may be revised by the Parties. If the SUPPLIERS are deemed responsible for the return, the delivery attempts must be documented and, if failed, the SUPPLIERS must inform the CLIENTS within [******] hours after the last attempt, so that the CLIENTS may notify the Customers (owners) that the device is available. If the owner does not pick up the device within [******] days, the device may be considered abandoned.
2.During the warranty period of any EQUIPMENT Model M30, in the event of non-compliance with the applicable legal period of repair, or if the EQUIPMENT Model M30 cannot be repaired, due to conditions not resulted from misuse, the SUPPLIERS must, if chosen by the Customer (owner), provide to the CLIENTS a new EQUIPMENT Model M30 or another similar or superior device, in the form and within the period set forth in Section 6.3 of Exhibit I.1, for the CLIENT to deliver the replacement to the Customer (owner).
2.1.The SUPPLIERS undertake to keep enough devices in their inventory for the compliance with the monthly repair provided in the previous item.
3.If the Customer (owner) chooses the refund of the amount paid, the CLIENTS must, as a rule, perform the refund, and the SUPPLIERS must reimburse the CLIENTS, pursuant to Section 6.3 of Exhibit I.1.
4.If the immediate replacement of the mobile phone devices submitted to technical support becomes mandatory, by force of change in law or court order, upon the delivery of new final or temporary device to the Customers, the SUPPLIERS shall adopt all necessary measures to comply with such order.
5.Technical support service shall be provided during business hours, at least from 8 am to 5 pm, from Monday to Thursday, and from 8 am to 4 pm on Friday. The receipt/pick-up of devices shall occur from Monday to Friday, from 8 am to 5 pm, and Friday from 8 am to 4 pm. The repair SLA period starts on the next business day.
5.1.The follow up on service shall be performed through an online system indicated by the CLIENTS. If needed, a new system shall be developed by the SUPPLIERS, with at least the following specifications: (i) information must be updated on real time; (ii) the tool must control access by user and password with permission of access to the support channels; (iii) other characteristics and specifications to be jointly decided with the CLIENTS.
5.2.The Parties shall periodically meet to assess the SLA terms and technical support flows, always with the intent of improving processes and meeting the CLIENTS’ demand.
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		Agreement No.
	

Exhibit V (M30)
Technical Support Flow of EQUIPMENT Model M30.

Assistencia Alpha_1904_APROV
It is hereby agreed that the Technical Support Flow of EQUIPMENT Model M30 included herein may be revised by the CLIENTS to add necessary adjustments, upon agreement between the Parties and subsequent formalization.
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		Agreement No.
	

Exhibit VI – Repair Instructions Template for Submission of EQUIPMENT Model M30 for Technical Support.
Repair Instructions
Dear Customer,
As per your telephone call, by which the technical issues with the device were reported, you will need to submit your device to the Manufacturer, as per the Warranty Certificate.
In order to do so, we will inform you a short code that must be used for the shipment of the device in the post office you prefer. You will receive all the necessary information, without any shipment costs.
The Manufacturer will assess the technical issues and, if they are covered by warranty, the Manufacturer will perform the due repair or the replacement of the device, without any charges.
Upon shipment of the device, using the code that will be sent to you, you thereby authorize the Manufacturer to perform all procedures and repairs covered by warranty, without any other authorization being required.
If the issues verified by the Manufacturer are excluded from the coverage, pursuant to the Warranty Certificate, you will be previously informed on any repair costs, which will only be performed upon your approval.
Before shipping the device, we have the following recommendations:
•Read through the Warranty Certificate that was provided at the purchase of the device to answer any questions you may have regarding the warranty conditions, such as coverage and exclusions, among others:
•Perform the back-up of information and data stored in the device, erasing personal and confidential information, such as passwords, as set forth in the PagSeguro agreement and the warranty certificate; and
•Remove the sim card and memory card (if any) from the device, as per instructions in the Guide.
During the repair process, data and settings will be erased. PagSeguro and the Manufacturer are not liable for the loss of any information, data, applications or media resulted from product repair.  We would like to remind you that PagSeguro is not the Manufacturer of the device, and we do not perform any repairs that may be needed. The Manufacturer is the sole responsible for repairs, pursuant to the Warranty Certificate.
If you disagree with any of the above-mentioned conditions, do not use the shipment code and contact our Consumer Support Service.  The use of the and shipment of the device shall mean the full acceptance of the conditions above.
Best Regards, PAGSEGURO
INTERNET S.A.
14

São Paulo, March 19, 2021
To
			
	Company: NET+PHONE TELECOMUNICAÇÕES LTDA

As per our understandings, we hereby submit the Business Proposal for the supply of M30 Equipment.
We are at your disposal for any additional information.
Best regards,
			
	

PAX DO BRASIL
[*****]
									
			
	[*****] – Pq. Industrial San José – Cotia/SP - Brasil

	CEP 06.715-865
[*****]
		 [*****]
[*****]

									
	PAX do Brasil 
Page 2 of 7
		

BUSINESS PROPOSAL FOR THE SUPPLY OF PAX EQUIPMENT - MODEL:
			
	M30

			
	

									
			
	[*****] – Pq. Industrial San José – Cotia/SP - Brasil

	CEP 06.715-865
[*****]
		 [*****]
[*****]

									
	PAX do Brasil 
Page 3 of 7
		

Table of Contents
									
	1.
	Business Proposal
	4

	2.
	Products Offered
	5

	2.1
	Smartphone M30
	5

	3.
	Prices, Warranty and Maintenance
	6

	3.1
	Prices
	6

	3.2
	Maintenance Prices
	6

	3.3
	M30 - Price of Cosmetic Maintenance and Misuse
	6

	3.4
	M30 – Equipment Out of Warranty
	6

	4.
	Payment Method
	7

									
			
	Rua Santa Monica, 281 – Pq. Industrial San José – Cotia/SP - Brasil

	CEP 06.715-865
[******]
		[******]
[******]

									
	PAX do Brasil 
Page 4 of 7
		

1.Business Proposal

Our customers are crucial for everything we envision; our products, services and processes represent their actual needs.

Every decision we make has the purpose of providing the best solution to our customers and we take care of their interests at all times, so that together we can achieve the best level of reference.

We understand that integrity is the main foundation for what we are and what we defend.

Integrity helps us build trust and respect among all of our business relationships with our Customers, Partners, Suppliers and Shareholders.

Our integrity concept does not allow for differences between what we offer and what we deliver.

We hereby submit this proposal with the purpose of offering equipment M30, Maintenance Price and Warranty.
									
			
	[*****] – Pq. Industrial San José – Cotia/SP - Brasil

	CEP 06.715-865
[*****]
		 [*****]
[*****]

									
	PAX do Brasil 
Page 5 of 7
		

2.Products Offered

2.1Smartphone M30

									
			
	[*****] – Pq. Industrial San José – Cotia/SP - Brasil

	CEP 06.715-865
[*****]
		 [*****]
[*****]

									
	PAX do Brasil 
Page 6 of 7
		

3.Prices, Warranty and Maintenance

3.1Prices

												
	Model
	Name
	Quantity
	Price

	M30
	Mobile Payment
	[*****]
	[*****]
			

Manufacturer Warranty Period: [*****].

3.2Maintenance Prices

Currently, within the equipment maintenance process, over [*****]% is related to imported raw material, which is frequently affected by the foreign exchange variation (U.S. Dollar). For that fact, we present the best proposal to perform the service under discussion.

3.3M30 - Price of Cosmetic Maintenance and Misuse
The amounts shown in the chart below refer to equipment that needs maintenance while under manufacturer warranty or characterized as misuse.
									
	Equipment
	Maintenance Price
	Warranty
	Cosmetic Repair1 and Misuse
	[*****]
	[*****]

3.4M30 – Equipment Out of Warranty
The amounts shown in the chart below refer to equipment that needs maintenance while out of the warranty period, but without cosmetic maintenance or misuse.
									
	Equipment
	Maintenance Price
	Warranty
	Maintenance2
	[*****]
	[*****]
	Cosmetic Repair3 and Misuse
	[*****]
	[*****]

			
	

1 Cosmetic Maintenance - includes the full replacement of parts, i.e., front touch screen glass and metalframe.
2 It does not include the replacement of parts LCD front touch screen glass and metalframe.
3 Cosmetic Maintenance - includes the full replacement of parts, i.e., front touch screen glass and metalframe.
									
			
	[*****], 281 – Pq. Industrial San José – Cotia/SP - Brasil

	[*****]
		 [*****]
[*****]

									
	PAX do Brasil 
Page 7 of 7
		

4.Payment Method

Conditions: [******]

The billing (issuance of invoice) shall be made by the companies of the group, depending on the location of manufacturing/repair of the equipment presented in this proposal.
									
			
	[*****] – Pq. Industrial San José – Cotia/SP - Brasil

	[*****]
		 [*****]
[*****]

									
	
	EXECUTIVE 
BOARD
	Brasil – AM
	Certificates

Waste Management
PR-CTF-038
Revision No. 05
												
	PREPARED BY:	Ingrid Carioca – SGC Analyst
	REVISED BY	Orlando Gomes – Service Management Leader
	APPROVED BY	Ariádina Torres – General Manager of Quality
	LAST APPROVAL	9/29/2020	NEXT REVISION	9/28/2021

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

1.PURPOSE
The purpose of this document is to establish the criteria required for managing all waste generated by Transire Eletrônicos, by properly categorizing, cataloging, handling, transporting and storing it according to laws and regulations in force and internal control procedures from its generation through its final disposal, including the accounting aspects and tax matters, in order to ensure that the waste has a proper management while environmentally correct.
2.COVERAGE
This procedure is applied to all processes of Transire Eletrônicos.
3.TERMS AND DEFINITIONS
3.1WASTE MANAGEMENT: Means the activity to manage waste including the categorization, sorting, collection and storage, so that the waste may have proper final disposal;
3.2WASTE SORTING: Means to sort or select the waste generated in activities, which must be placed in containers duly identified for a better use of the recycling area, preventing wastage, improving the control of pollutants, with the purpose of preventing damages to public health and the environment;
3.3SOLID WASTE: Waste in solid and semi-solid condition, resulting from industrial, domestic, hospital, commercial, agricultural, services and sweeping activities. This definition includes sludge from water treatment systems, generated in equipment and installations used for pollution control, as well as certain liquids whose characteristics make their release into the public sewage system or water bodies non-viable. Solid waste is classified according to norm NBR 10004: 2004, as follows:
3.4CLASS I WASTE - HAZARDOUS: Waste that presents material risk to public health or environment due to its characteristics of toxicity, corrosivity, reactivity, flammability, pathogenicity or explosibility;
3.5CLASS II WASTE - NON-HAZARDOUS: Waste that does not present risks to public health or the environment. Example: restaurant waste (leftovers), non-ferrous metal scrap (brass, etc.), paper and cardboard waste, wood waste, etc.;
3.6CLASS II A WASTE - NON-INERT: Waste that does not fit into the categories of class I waste - Hazardous or class II B waste - inert. Inert defined pursuant to Norm ABNT NBR 10004:2004. Class II A waste - Non-inert may present characteristics like: biodegradability, combustibility or water solubility;
3.7CLASS II B WASTE - INERT: Any waste that, when taken a representative sample, according to ABNT NBR 10007 (Solid Waste Sampling), and subject to a dynamic and static contact with distilled or deionized water, at room temperature, according to ABNT NBR 10006 (Procedure to obtain solubilized extract of solid waste), did not have any of its elements solubilized on concentrations higher than the standards of water potability, excluding aspect, color, turbidity, hardness and taste, according to exhibit G of Norm ABNT NBR 10004;
3.8WASTE, may be: Recyclable, Reusable, Non-Recyclable, Non-Reusable, Incinerable, Sweeping Waste, as defined below:
•RECYCLABLE WASTE: All materials or substances disposed during the production process or other company activity.  This material may be used in other production processes, becoming other products;
•REUSABLE WASTE: All materials or substances disposed during the production process or other company activity, which may be reused in the same production process or another process in or outside the factory, without the addition of any other material and it is not transformed into another product;
			
	Page 2 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

•NON-RECYCLABLE / NON-REUSABLE:  (Generally) All material or substance disposed during the production process or other company activity, which may not be reused or recycled;
•SWEEPING WASTE (NON-RECYCLABLE): (Generally) All material or substance disposed during the production process or other company activity, as well as dust accumulated to which the process of waste sorting for recycling is practically non-viable, as it may expose humans to diseases, by causing the proliferation of vectors in the environment or not having restrictions of disposal in sanitary landfills;
•INCINERABLE WASTE: Waste with final disposal other than the ones mentioned above. In general, it means the hazardous and/or contaminated waste, however, it may be associated to the waste that the company still does not have any other mean of disposal.
•WASTE SORTING: The process of waste sorting, storage, categorization, packaging and storage according to specific instructions, with the purpose of being disposed in a secure way mitigating environmental impact (pursuant to legislation in force). Identification of containers by color is an important fact, but we will focus on the identification of containers, so that the Organization may comply with the provisions in law.
3.9HEALTHCARE WASTE (RSS):  Waste from hospital (medical waste), drugstores, medical and dental offices, clinical analysis labs, among other establishments providing similar services. Transire Eletrônicos only generates Group D waste, the Healthcare Waste Management Plan shall be prepared as soon as the company provides human medical care, as per guidance of the competent authority. Other generated waste shall receive the same treatment provided for common waste.
3.10SOLID WASTE MANAGEMENT PLAN - PGRS: Plan shall include the name of the waste, department who generated the waste, storage at source, transportation to the storage location, person in charge of collection, storage for final destination, final disposal and person in charge of final disposal.
3.11WASTE TRANSPORTATION MANIFEST - MTR: Legal document, provided by technical norm ABNT (NBR 13221), required for the transportation of class I solid waste.
3.12IPAAM: Amazonas Environmental Protection Institute. Environmental Authority of the State of Amazonas. Its purpose is to enforce the State Environmental Policies for the State of Amazonas.
3.13SEMMAS: Local Office of Environment and Sustainability;
3.14.IBAMA: Brazilian Institute of Environment and Renewable Natural Resources. Transire Eletrônicos is responsible for following up on the Annual Report and payments of IBAMA’s Environmental Control Fee;
3.15.DISPOSAL CERTIFICATE Legal document required by IPAAM as proof of destruction; disposal; incorporation of class I solid waste, and any class II solid waste defined by NBR 10.004, without prejudice of other documents required by tax or sanitary law;
3.16.DEBRIS WASTE: Debris is the waste from activities related to civil construction, comprised by fragments or rest of bricks, mortar, steel, wood, tiles, concrete, ceramic block, sacks and package box of the input used during the works etc. Do not consider containers’ color;
3.17.ENVIRONMENTAL ASPECT: Element of the activities, products or services of an organization that interacts or may interact with the environment;
3.18.MATERIAL ENVIRONMENTAL ASPECT: All actual or potential impact that may present itself in a material level;
3.19.ENVIRONMENTAL IMPACT: Any adverse or beneficial change to the environment partially or exclusively resulted from environmental aspects and risks of the organization;
			
	Page 3 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

3.20.POLLUTION PREVENTION: The use of processes, practices, techniques, materials, services or energy to prevent, reduce or control (individually or jointly) the generation, emission or discharge of any type of pollutant or tailing, in order to mitigate the adverse environmental impact;
Note 1: Pollution prevention may include the mitigation or elimination of pollution sources, change of processes, products or services, efficient use of resources, materials and replacement of energy, reuse, recovery, recycling, regeneration and treatment.
3.21.STAKEHOLDER: Person or group interested or impacted by the SGA (Environmental Management System).
3.22THIRD-PARTY VENDOR: Environmental service provider or supplier.
3.23CTF: Certificates
4.REFERENCES (ASSOCIATED DOCUMENTS)
4.1. NBR ISO 14001:2015
4.2. NBR 10004:2004
5.RESPONSIBILITIES
5.1.MAINTENANCE/PROPERTY SECURITY
•To ensure that there will be a specific location to store the waste, before its final disposal, pursuant to Local, State and Federal environmental norms and regulations;
•To ensure the safe and pre-established disposal of the waste, instructing its team during the internal handling through the Waste Center for future disposal;
•To verify the content of the material from the production and/or materials in order to ensure that good material is not mistakenly turned into waste;
•To ensure that all materials and/or products, when turned into waste, are duly labeled and stored in proper containers before they are sent to the Waste Center to be destroyed, and the subsequent waste must be stored according to its characteristics;
•All waste must be sent to the Waste Center and be stored according to its specific characteristics;
•The Waste Center is coordinated by the Maintenance department, which instructs the contracted companies on the internal handling of waste generated by Transire;
•Whenever a future generation or a new type of waste is detected, it must be reported to the Maintenance department, so that it can decide through the technical report the best form to manage it.
5.2.DEPARTMENTS
•To ensure that the handling of waste in their respective departments is always carried out with proper PPE suited for the work;
•To ensure that the waste labeling is made effectively and, from time to time, and to verify the cleaning conditions, organization and conservation of the areas where the waste is stored; To correct any deviations found;
•The departments are responsible for the awareness of their employees regarding its environmental aspects, as well as waste generated, instructing on the positive effects (compliance with rules), as well as the negative effects that may cause an environmental impact;
			
	Page 4 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

•The departments must ensure that there are enough containers to store the waste in their respective departments, and that the containers are duly labeled and in perfect condition, thus preventing the generated waste from causing any environmental impact;
•To verify the information in the labels with respect to the material considered waste;
5.3CTF (Federal Technical Registration)
•To keep Form FO-PR-038.A1 - Waste Matrix up to date;
•To coordinate the management of waste from its generation to the final disposal or destruction, pursuant to applicable law; To issue Waste Management Control; To promote improvement plans and prioritize environmental awareness;
•To assess legal requirements in force on waste management and keep associated departments informed;
•To verify if the pick-up and internal transportation of waste generated in the plants are performed properly, pursuant to the legal instructions;
•To ensure that all waste labeled as hazardous - class I (NBR 10004:2004), is transported with the due authorization from the competent environment authority, through MTR - Hazardous Waste Transportation Manifest;
•As a supplementary stage to the maintenance of its Certification, technical inspections will be carried out once a year in the facilities of companies where environmental services are directly or indirectly provided, there also will be issued a technical report and official approval of the third-party vendor.
•To ensure that the contracted company is complying with the laws and norms in force, as well as with each item included in this procedure;
•To exercise the control needed on the final disposal of all waste generated within the company, ensuring that such disposal is carried out in compliance with the laws in force and rules of environmental protection authorities regarding the final disposal of industrial disposal.
•To keep record of all certificates of the waste final disposal with the quantities and respective location of disposal, submitted by the contracted companies for the proper disposal of waste.
•To control environmental legal documents required for Transire Eletrônicos to comply with the Environment Management System.
5.4CONTRACTED COMPANIES
•To ensure the existence of metal containers of various sizes, sufficient for the proper waste storage according to its types, to keep them in good condition and to move the containers whenever they are full or whenever needed;
•To prevent any use/sell of chemical product packaging waste from Transire Eletrônicos, without its express consent to do so;
•To handle the waste while duly protected wearing the required PPE;
•To dispose the waste into the proper containers, covered by protection canvas, chest or in any other way that may be needed, as well as to ensure the proper conditions of the transportation vehicles and their employees;
•To keep the Waste Center area always organized, so that the waste can be safely stored according to their labeling;
•To submit on a monthly basis the waste disposal certificate, as well as all legal documents required from Transire, including the documents of the locations where the waste will be disposed.
			
	Page 5 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

6.DEVELOPMENT
6.1GENERAL PROVISIONS
The Maintenance department schedules the collection in advance so that the vendor can issue the certificate in two counterparts, where 01 shall remain with Transire and the other one with the vendor. After the collection, the vendor must submit the weight control of the waste removed from Transire.
The Maintenance department must submit the certificate to SGC, request the weight control from the vendor and include the waste weight in the Form FO-PR-38- A2 - TRANSIRE Industrial Solid Waste Control and Management.
The tax department must monthly provide the copy of the Invoice for verification of the waste removed from Transire, in order to include the Invoice information in the Form FO-PR-38- A2 - TRANSIRE Industrial Solid Waste Control and Management.
The disposal of waste from all processes of Transire Eletrônico must be made through labeled containers (color/description), according to each type of waste or when the labeling needs to be made by the department in charge.
Note 2: All of Transire’s processes must provide to its departments containers in the standard colors. In case there are no colored containers, use available identification.
If the containers located outside the company cannot be identified through colors, they must have a label placed on them.
The waste is generally removed from the production at the end of each shift, where it is stored in containers according to its characteristics. The containers and location for waste disposal must be duly identified.
6.2SPECIFICS
6.2.1PAPER/CARDBOARD
Example: newspapers and magazines, notebook paper, boxes, paper trimmings, envelopes, writing paper, old posters, fax paper and paper packaging.
6.2.2PLASTIC
Example: plastic cups, sacks/bags, lids, containers, straws and PVC pipe, polystyrene, or any other waste characterized as plastic.
6.2.3GLASS
Example: Glass bottles, medical flasks, jars, glass doors, glass containers. Glass waste requires a special storage in order to prevent injuries.
6.2.4METAL
Example: cans, canned goods, hardware, wire, metal plates, nails, copper, aluminum and any other ferrous or non-ferrous metal.
6.2.5HAZARDOUS WASTE
Example: PPE (ear plugs, boots, gloves, masks), gloves and rags contaminated with oil and paint, contaminated liquids, markers, spalter brush, empty package of hazardous products, paint roller, etc.
Note 3: Batteries generated within the departments shall be stored in specific container for final disposal.
			
	Page 6 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

6.2.6HEALTHCARE WASTE
Transire Eletrônicos does not perform any type of ambulatory services involving syringes, needles, contaminated material, etc. Only medical consultation is provided. Waste of that room is disposed into specific container.
6.2.7ORGANIC WASTE
Leftovers generated in the Kitchen, meaning the food waste and offcuts (peels, seeds and bones) and other leftovers, must be stored in a cold environment.
6.2.8USED COOKING OIL WASTE
Waste from used cooking oil, generated in the Kitchen, must be stored in proper containers visibly labeled.  The person in charge of the Kitchen must request the Disposal Certificate from the service provider for the used kitchen oil. That certificate must be submitted to the CTF department every time a disposal occurs and it must be in compliance with all environmental legal requirements in force.
Note 4: The person in charge of the Kitchen must request the Disposal Certificate from the service provider for the used kitchen oil and organic waste. That certificate must be submitted to the CTF department.
6.2.9WASTE THAT CANNOT BE SORTED (INCINERATION)
Example: Sweeping waste, leaves and trim of trees, dirty paper, stickers, A4 paper (paper with plastic), tissues and contaminated paper napkins.
6.2.10WASTE SPECIFIC FROM PRODUCTION PROCESSES
The department who generates that waste must sort and destroy the material according to its characteristics (plastic, metal, sludge and components) and submit it to the Waste Center, where it shall be stored in proper containers until its final recycling and/or incineration.
Note 5: Other forms of storage may be adopted, in order to facilitate the final disposal, as requested by the vendor, provided that no legal environmental requirement in force is breached.
6.2.11LUBRICANT, HYDRAULIC AND/OR CONTAMINATED OIL WASTE
When the waste is generated by Transire Eletrônicos (eventually), the department responsible for generating it must send the waste to the Waster Center, where it will be destroyed and stored in proper containers, and collected by the vendor for final disposal.  Used oil and sand must be safely stored, in a location accessible for collection, in proper and leakage-proof containers.
The handling of the product must only be performed by duly authorized persons who were trained for the service, using Personal Protective Equipment (PPE), when needed. Complying with all legal environmental requirements in force, which may change any storage rule.
6.2.12METALLIC WASTE
It means the metallic waste from the process, for example: Aluminum, Iron and/or Welding Sludge must be stored in the containers available within the departments and its disposal must comply with the options available with the licensed vendors.
			
	Page 7 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

6.2.13UNSERVICEABLE TIRES
When of the generation of tires (eventually), resulted from the change of tires from the vehicles, they must be submitted to the care of the department of Maintenance/Property Security, where the waste will be stored and collected by the vendor in charge of final disposal.  
6.2.14REUSABLE PACKAGING
Reusable packaging must be set apart and controlled to be returned to the vendors. Examples: Printer cartridge/toner, etc.
6.3. ENVIRONMENTAL AWARENESS
All of Transire’s employees and workers are made aware and responsible, within their relevant qualifications, so that the performance of their activities does not impact the environment.
Vendors performing activities causing an environmental impact must be made aware on the internal procedures of waste management.
7.PROCESS FLOW (Optional)
N/A
8.EXHIBITS
FO-PR-038.A1 – WASTE MATRIX
FO-PR-038.A2 – Management and Control of TRANSIRE Industrial Solid Waste. FO-PR-038.A3 – Hazardous Waste Transportation Manifest – MTR
			
	Page 8 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

									
	Executive Board	Waste Management	

	Certificates
	PR-CTF-038

			FO-PR-001.A1    REV.00

												
	9. CONTROL OF CHANGES

	Revision
No.
	Date of
revision
	Requirement	Revision Description
	00	[*****]
		Initial version
	01	[*****]
		General revision for adjustment into NBR ISO 14001:2015

	02	[*****]
	3.9	General revision of content, adjustment of item 3.9 and ambulatory waste management.
	03	[*****]
		General revision, change of initials SGI to SGC.
	04	[*****]
		Revision of entire content without changes
	05	[*****]
		General revision, change of initials SGI to CTF and SGI

			
	Page 9 of 14
CONFIDENTIAL this document is property of Transire and may not be copied, used or delivered to third parties without prior written consent from the legal representative. This document, when printed and removed from the original storage location or saved in user computer, shall be deemed a uncontrolled copy.

PagPhone 04/19
Support flow

Alpha - Support Flow - Customer paying PAX Established Under discussion Needs development Customer approves quotation by e-mail and makes payment directly to PAX Start PAX informs PAG* that there was misuse Customer contacts support Pax confirms Payment Logistics sends the customer’s e-mail to PAX** PAX sends to the customer the report and quotation for approval Yes PAX performs the repair**** PAGS picks up repaired equipment at PAX through carrier Agent confirms the need for repair PAX generates technical report and quotation proving Agent confirms it is Alpha and escalates for exclusive support Misuse confirmed No PAX opens a ticket in the lab system for treatment and analysis of the equipment ? PAX receives equipment at PAX Cotia lab PAGS logistics sends the repaired device to the customer by carrier Agent opens a repair ticket in Memphis System and informs shipping information to the customer Customer ships equipment at Postal Office PAX receives the ticket from PAGS Memphis tool and checks-in with the lab** * Without sim card, memory card and personal content Memphis system sends an e-mail to the customer and PAX with the information and Customer receives the equipment ** SLA of up to 5 business days to return the equipment to PagSeguro *** Quotation is valid for 30 days *** For cases of misuse, SLA starts from the actual payment date End 2 

File exchange - logistics processes

E-mail for submission and receipt of files: [*****] 

File layout and ticket status
																		
	Date	Serial	Color/E-ticket	Status		
	04/19	11111	Blue / AAAAAAA	Received for repair	
	D + 5 business days
	04/19	22222	Grey / BBBBB	Undue receipt - pick up	
	Return e-ticket
	04/19	33333	Golden / CCCCCC	Repaired under warranty - pick up		
	04/19	44444	Grey / DDDDD	Out of warranty period - information request		
	04/19	55555	Grey / EEEEEE	Out of warranty period - no return	
	[******]

	04/19	66666	Blue / FFFFF	Out of warranty period - repaired / pick up		

For cases of misuse with status Out of warranty period - information request, the name and e-mail of customer shall be informed for the submission of technical report and quotation.

															
	Completion Certificate
					
	Envelope ID: [*****]
		Status:
	Status: Completed Subject: DocuSign: Acrobat_Document.pdf, Assistencia_Alpha_1904_APROVADO.pptx.pdf, 
Proposta_Comercial_-_...	
	Source Envelope:				
	Document Pages: 39		Signatures: 12		Envelope Sent by:
[*****]
[*****] SP, 01452-002
[*****]Endereço IP: [*****]

	Certificate Pages: 9		Initials: 6	
	AutoNav: Enabled			
	Enveloped Stamping (ID Stamping): Enabled		
	Time Zone: (UTC-08:00) Pacific Time (US & Canada)		

																		
	Record Tracking			
						
	Status: 	Original	Holder: 	[*****]
	Location:	 DocuSign
		3/22/2022 6:35:38 AM		[*****]		

																		
	Signer Events	Signature	Timestamp
						
	Paulo Rodrigo Dantas de Carvalho Dias 	
	Sent: 3/22/2022 7:17:14 AM
	[*****]	Viewed: 3/22/2022 7:18:31 AM
	LAWYER UNIVERSO 	Signed: 3/22/2022 7:19:00 AM
	ONLINE SA	Signature adoption: Signature image loaded	
	Security Level: E-mail, Account Authentication (None)	Signed through URL link sent to[*****] Using IP Address: [*****]
	
				
				
	Electronic Record and Signature Disclosure:			
	Not offered via DocuSign		
			
	Aline Marins dos Santos	
	Sent: 3/22/2022 7:19:07 AM
	[*****]	Viewed: 3/22/2022 7:21:53 AM
	Security Level: E-mail, Account Authentication (None)	Signed: 3/22/2022 12:33:25 PM
			Signature adoption: Pre-set style Signed through URL link sent to [*****]		
			Using IP Address: [*****]
		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 11/10/2020 10:25:58 AM				
	ID: [*****]
				
						
	Klaus Gottsfritz 	
	Sent: 3/22/2022 12:33:30 PM
	[*****]	Resent 3/23/2022 7:07:54 AM
	Security Level: E-mail, Account Authentication (None)	Viewed: 3/28/2022 7:13:14 AM
			Signature adoption: Pre-set style  
Signed through URL link sent to [*****]	Signed: 3/28/2022 7:14:46 AM
			Using IP Address: [*****]		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 4/5/2021 4:24:51 AM				
	ID: [*****]
				
						
						
						

																		
	Signer Events	Signature	Timestamp
						
	Artur Gaulke Schunck 	
	Sent: 3/28/2022 7:14:52 AM
	[*****]	Viewed: 3/28/2022 7:16:37 AM
	Chief Financial Officer	Signed: 3/28/2022 7:16:44 AM
	Security Level: E-mail, Account Authentication				
	(None)	Signature established by: Pre-set style		
			Signed through URL link sent to 		
			[*****]		
			Using IP Address: [*****]		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 11/24/2020 12:09:02 PM				
	ID: [*****]
				
						
	Clayton Xavier Ribeiro 	
	Sent: 3/28/2022 7:14:54 AM
	[*****]	Resent 3/29/2022 12:34:58 PM
	Security Level: E-mail, Account Authentication 	Viewed: 3/29/2022 2:14:18 PM
	(None)			Signed: 3/29/2022 2:42:21 PM
			Signature adoption: Pre-set style Signed 		
			through URL link sent to 		
			[*****]		
			Using IP Address: [*****]		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 8/13/2018 6:54:30 AM				
	ID: [*****]
				
						
	Flavio Domingos Goncalves 	
	Sent: 3/28/2022 7:14:52 AM
	[*****]	Viewed: 3/28/2022 11:20:19 AM
	Security Level: E-mail, Account Authentication 	Signed: 3/28/2022 11:20:44 AM
	(None)	Signature adoption: Pre-set style Signed		
			through URL link sent to		
			[*****]		
			Using IP Address: [*****]		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 3/28/2022 11:20:19 AM				
	ID: [*****]
				
						
	Leandro Roberto Rodrigues 	
		
	[*****]		
	Treasury Officer		
	Pagseguro				
	Security Level: E-mail, Account Authentication 	Signature adoption: Pre-set style Signed 	Sent: 3/28/2022 7:14:53 AM
	(None)	through URL link sent to 	Viewed: 3/28/2022 7:22:08 AM
			[*****]	Signed: 3/28/2022 7:22:14 AM
			Using IP Address: [*****]		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 3/9/2020 11:29:35 AM				
	ID: [*****]
				
						
	Rogildo Torquato Landim 	
	Sent: 3/28/2022 7:14:53 AM
	[*****]	Viewed: 3/28/2022 9:08:22 AM
	CEO UOLDIVEO	Signed: 3/28/2022 9:08:39 AM
	CEO				
	Security Level: E-mail, Account Authentication (None)	Signature adoption: Pre-set style Signed		
			through URL link sent to		
			[*****]		
			Using IP Address: [*****]		
					
						

																		
	Signer Events	Signature	Timestamp
						
	Electronic Record and Signature Disclosure:				
	Accepted: 3/28/2022 9:08:22 AM				
	ID: [*****]
				
						
	Tiago Cabral 	
	Sent: 3/28/2022 7:14:52 AM
	[*****]
	Resent 3/29/2022 12:34:59 PM
	Commercial Services 	Resent 3/30/2022 6:30:53 AM
	Officer			Resent 4/4/2022 1:08:13 PM
	Security Level: E-mail, Account Authentication			Resent 4/7/2022 11:20:29 AM
	(None)	Signature established by: Pre-set style	Viewed: 4/7/2022 11:36:27 AM
			Signed through URL link sent to 	Signed: 4/7/2022 11:36:56 AM
			[*****]
		
			Using IP Address: [*****]
		
			Signed using cellphone		
						
	Electronic Record and Signature Disclosure:				
	Accepted: 8/14/2020 10:54:21 AM				
	ID: [*****]
				

									
	In Person Signer Events	Signature	Timestamp
			
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	Electronic Record and Signature Disclosure

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	Mastercard Brasil Soluções de Pagamento Ltda.
Av. Nações Unidas, 14171, Crystal Tower, 20th floor 
São Paulo, Brazil
		

		ADT:04798/21

Exhibit 4.18

															
	
	Pre-Paid Wave 2			Onda 2 Pré-pagos
	Effective Date: 
Date of the last signature			Data de Início da Vigência: 
Data da última assinatura
	Services Performed By:
Mastercard Brasil Soluções de Pagamento Ltda. (“Mastercard”)
Av. Nações Unidas, 14171, Crystal Tower, 20th floor São Paulo, Brazil
			Serviços Prestados Por:
Mastercard Brasil Soluções de Pagamento Ltda. (“Mastercard”)
Av. Nações Unidas, 14171, Crystal Tower, 20o andar São Paulo, Brasil

	Services Performed For:
PagSeguro Internet S.A. (“PagSeguro” or “Client”)
Avenida Brigadeiro Faria Lima, no 1384, Andar 4 - Parte a São Paulo, São Paulo, Brazil
			Serviços Prestados Para:
PagSeguro Internet S.A.
(“PagSeguro” ou “Cliente”)
Avenida Brigadeiro Faria Lima, no 1384, Andar 4 - Parte a São Paulo, São Paulo, Brazil

	This Statement of Work (“SOW”) is entered into by and between Mastercard and Client and is hereby incorporated into and made a part of the Master Terms and Conditions dated as of [******] entered by and between Mastercard and Client (the “Agreement”). Capitalized terms used but not defined shall have the meanings assigned to such terms in the Agreement.
			Esta Descrição de Serviços (“SOW”) é celebrada entre a Mastercard e o Cliente e é neste ato incorporada aos e tornada parte integrante dos Termos e Condições Principais, datado de [******], celebrado entre Mastercard e o Cliente (o "Contrato"). Os termos em letras maiúsculas usados no presente SOW mas não definidos aqui terão os significados atribuídos a esses termos no Contrato.

	This document details the following:			Este documento detalha o seguinte:
	1.Background and Introduction
2.Project Goal(s) and Objectives
3.Detailed project scope
4.Project deliverables
5.Project Team/Staff
6.Project Fees
7.Other Terms and Conditions
			1.Histórico e Introdução
2.Metas e objetivos
3.Escopo detalhado do projeto
4.Entregáveis do projeto
5.Pessoal/equipe do projeto
6.Honorários dos Projetos
7.Outros Termos e Condições

	1. Background and Introduction			1. Histórico e Introdução
	After launching the issuance operations, PagSeguro has significantly grown its portfolio of customers and products, offering an increasingly robust digital experience.			Após lançamento das operações de emissão, o PagSeguro tem crescido significativamente seu portfólio de clientes e produtos, oferecendo uma experiência digital cada vez mais robusta.
	In this context, PagSeguro seeks support from Mastecard in identifying opportunities to increase customer engagement with the prepaid card, as well as opportunities to improve the performance of self-employment and fraud in this portfolio.			Neste contexto, o PagSeguro busca suporte da Mastecard na identificação de oportunidades de aumento do engajamento dos clientes com o cartão pré-pago, e também oportunidades de melhoria na performance de autorizações e fraudes deste
portfólio.

						
		

															
		2. Project Goal(s) and Objectives			2. Meta(s) e Objetivos do Projeto
		The objectives of this project are:
5. STEPS
•Seek optimization of Pagseguro's PJ debit card base through:
◦Card activation
◦Creation of a usage habit
◦Profitability of the high-use base

PRE-PAID AUTHORIZATIONS AND FRAUDS REVIEW
•Review the performance of Authorizations and Fraud
•Find anomalies in the process
•Propose recommendations to optimize acceptance, considering the bank's risk appetite, and at the same time, reduce fraud rates
•Prioritize these recommendations based on the impact and ease of implementation
			Os objetivos deste projeto são:
5. STEPS
•Buscar a otimização da base de cartões de débito PJ do PagsSguro por meio de:
◦Ativação de cartões
◦Criação de hábito de uso
◦Rentabilização da base de alto uso

REVISÃO DE AUTORIZAÇÕES E FRAUDES EM PRÉ-PAGOS
•Revisar o desempenho de Autorizações e Fraudes
•Encontrar anomalias no processo
•Propor recomendações para otimizar a aceitação, considerando o apetite de risco do banco, e ao mesmo tempo, reduzir os índices de fraude
•Priorizar estas recomendações em base ao impacto e facilidade de implementação

		3. Detailed Project Scope			3. Escopo Detalhado do Projeto
		The Mastercard team will support the Client in the following key activities:			A equipe da Mastercard apoiará o Cliente nas seguintes atividades-chave:
		5. STEPS
			5. STEPS
		1.Diagnosis of the current situation
			1.Diagnóstico da situação atual

		•Interview key project stakeholders to:
◦Understand the bank's current strategy in relation to corporate debt
◦Raise the actions taken and planned
◦Understand the main challenges of each area
◦Understand the main concerns and expectations of stakeholders regarding the project
•Receive and analyze internal bank materials related to current customer segmentation
•Mapping Pagseguro's current and planned actions in relation to encouraging the use of corporate debt
			•Entrevistar os principais stakeholders do projeto para:
◦Entender a estratégia atual do banco em relação ao débito PJ
◦Levantar as ações realizadas e planejadas
◦Entender os principais desafios de cada área
◦Entender as principais preocupações e expectativas dos stakeholders em relação ao projeto
•Receber e analisar materiais internos do banco relacionados à segmentação atual de clientes
•Mapear as ações atuais e planejadas do PagSeguro em relação ao incentivo do uso de débito PJ

						
		

															
		2. Customer Segmentation			2. Segmentação de Clientes
		•Segment the customer base according to the steps of the 5-step methodology
•Analyze payment-related behavior such as withdrawals, debits, customer segments, usage segments, etc.
•Compare the result with the segmentations of other markets, but consider the specifics of local performance
•Analyze customer migration in each of the steps
•Identify customer profiles at each step for the survey
			•Segmentar a base de clientes de acordo com os passos da metodologia de 5-steps
•Analisar o comportamento relacionado a pagamentos, como saques, débito, segmentos de clientes, segmentos de uso, etc.
•Comparar resultado com as segmentações de outros mercados, mas considerar as especificidades de desempenho local
•Analisar a migração de clientes em cada um dos steps
•Identificar os perfis de clientes em cada step para a pesquisa

		3. Identification of Opportunities			3. Identificação de Oportunidades
		•Analyze 5-step analysis results
•Map the actions needed to change the step client, in each step
•Develop a list of general and specific recommendations for each step
•Detail the communication rules applicable to each Step
•Design the campaign plan for priority steps
			•Analisar os resultados da análise de 5-steps
•Mapear as ações necessárias para mudar o cliente de step, em cada step
•Desenvolver uma lista de recomendações gerais e específicas para cada step
•Detalhar as réguas de comunicação aplicáveis a cada Step
•Desenhar o plano de campanhas para os steps prioritários

		4. Implementation Plan			4. Plano de Implementação
		•Prioritize and characterize the recommendations in quick wins, medium-term and long-term actions
•Create an ideal roadmap for implementing actions
			•Priorizar e caracterizar as recomendações em ações quick wins, de médio prazo e de longo prazo
•Criar um roadmap ideal para a implementação das ações

		PRE-PAID AUTHORIZATIONS AND FRAUD REVIEW			REVISÃO DE AUTORIZAÇÕES E FRAUDES EM PRÉ-PAGOS
		1. Diagnosis			1. Diagnóstico
		•Understand the management practices and operational model of Authorizations and Fraud
•Evaluate the rules and parameters of Authorizations and Fraud
•Analyze transactional data and understand the main reasons for declination
•Understand exception rules, Credit and Fraud policies that affect the approval decision
•Understand technological capabilities
			•Entender as práticas de gestão e modelo operacional de Autorizações e Fraudes
•Avaliar as regras e parâmetros de Autorizações e Fraudes
•Analisar dados transacionais e entender os principais motivos de declinação
•Entender regras de exceções, políticas de Créditos e Fraudes que afetam a decisão de aprovação
•Entender as capacidades tecnológicas

						
		

															
		2. Opportunity Analysis			2. Análise de Oportunidades
		•Validate the list of potential gaps and vulnerabilities
•Define actions to reduce the impacts of these gaps
•Design recommendations to improve the performance and efficiency of Authorization management
•Estimate the potential benefit of the recommendations
			•Validar a lista de potenciais gaps e vulnerabilidades
•Definir ações para reduzir impactos destes gaps
•Desenhar recomendações para melhorar o desempenho e a eficiência da gestão de Autorizações
•Estimar o potencial benefício das recomendações

		3. Action Plan			3. Plano de Ação
		•Prioritize the actions identified based on the potential benefit versus ease of implementation
•Design the final vision of the recommendations
•Present an action plan to arrive at the expected operational and performance model
•Propose a list of KPIs and processes to monitor the performance of the area
			•Priorizar as ações identificadas em base ao benefício potencial versus facilidade de implementação
•Desenhar a visão final das recomendações
•Apresentar um plano de ação para chegar ao modelo operacional e de desempenho esperado
•Propor uma lista de KPIs e processos para monitorar o desempenho da área

					
		IMPORTANT: This proposal does not include efforts to execute the action plan nor the initiatives identified in this SOW. However, Mastercard and client may agree in writing and under a separate proposal the most effective support to potentially execute such action plan and initiatives identified hereunder.			IMPORTANTE: Essa proposta não inclui os esforços de execução do plano de ação nem das iniciativas identificadas nesta SOW. Entretanto, a Mastercard e o Cliente podem acordar, por escrito, e através de uma proposta em separado, o suporte efetivo para potencialmente executar tal plano de ação e as iniciativas aqui identificadas.
					
		PagSeguro Responsibilities:			Responsabilidades da PagSeguro:
		•Appoint one or more contact persons to coordinate with Mastercard with respect to the Services. Assign personnel with relevant training and experience to work as part of a project team when requested by Mastercard.
•Provide adequate resources and access to Client personnel in accordance with this SOW to participate in, or facilitate the performance of the Services, including by participating in meetings on a timely basis.
•Provide Mastercard, in a timely fashion, with information requested by Mastercard for the performance of the Services subjected to previous authorization.
•Approve or reject Deliverables provided to Client by Mastercard within [*****] days of receipt (and if not rejected in writing within such period, such Deliverables will be deemed accepted).
			•Designar uma ou mais pessoas de contato para coordenar junto com a Mastercard a entrega dos Serviços. Atribuir pessoal com formação e experiência relevante para trabalhar como parte da equipe de projeto quando solicitado pela Mastercard.
•Fornecer os recursos adequados e acesso ao pessoal do Cliente, de acordo com esta SOW para participar ou facilitar a execução dos Serviços, incluindo a participação em reuniões de forma esporádica.
•Fornecer à Mastercard, em tempo hábil, as informações solicitadas (desde que permitidas de serem passadas) pela Mastercard para a execução dos Serviços.
•Aprovar ou rejeitar os Entregáveis fornecidas ao Cliente pela Mastercard no prazo de [*****] dias, a contar da recepção (e se não for rejeitado, por escrito, dentro desse prazo, tais Entregáveis serão considerados aceitos).

					

						
		

															
		4. Project Deliverables			4. Entregáveis do Projeto
		This project will deliver:			Esse projeto entregará:
		5. STEPS
			5. STEPS
		1. Diagnosis of the current situation			1. Diagnóstico da situação atual
		•Alignment of stakeholder expectations regarding the project
•Understanding of Pagseguro's current debt product strategy
•Mapping of current segmentation and current and planned actions for the debit product
•Understanding the differentials in the behavior of business cards in the use of debit cards
			•Alinhamento de expectativas dos stakeholders em relação ao projeto
•Entendimento da estratégia atual do produto de débito no PagSeguro
•Mapeamento da segmentação atual e das ações atuais e planejadas para o produto débito
•Entendimento dos diferenciais do comportamento dos cartões business no uso de cartões de Débito

		2. Customer Segmentation			2. Segmentação de Clientes
		•Segmentation of the customer base according to the 5- steps methodology
•Customer behavior at each step
•Customer profiles at each step
			•Segmentação da base de clientes de acordo com a metodologia 5-steps
•Comportamento do cliente em cada step
•Perfis dos clientes em cada step

		3. Identification of Opportunities			3. Identificação de Oportunidades
		•Action plan to migrate the client from step to step
•List of general and specific recommendations by step
•Communication Rules by Step
•Campaign design (briefing level) for subsequent execution (execution outside the scope of this proposal)
			•Plano de ação para migrar o cliente de step em step
•Lista de recomendações gerais e específicas por step
•Réguas de Comunicação por Step
•Desenho de campanhas (nível briefing) para posterior execução (execução fora do escopo desta proposta)

		4. Implementation Plan			4. Plano de Implementação
		•Action roadmap
			•Roadmap de ações

		PRE-PAID AUTHORIZATIONS AND FRAUD REVIEW			REVISÃO DE AUTORIZAÇÕES E FRAUDES EM PRÉ-PAGOS
		1. Diagnosis			1. Diagnóstico
		•Diagnosis of the current situation of the customer's capabilities and performance
•Comparison with market practices
			•Diagnóstico da situação atual das capacidades e desempenho do cliente
•Comparação com as práticas de mercado

		2. Opportunity Analysis			2. Análise de Oportunidades
		•List of potential recommendations
•Analysis of financial benefits
•“Quick Wins” identification
			•Lista de potenciais recomendações
•Análise de benefício financeiros
•Identificação de “Quick Wins”

		3. Action Plan			3. Plano de Ação
		•Action plan to implement the recommendations
•Scorecard for performance measurement
•Governance proposal for agreed actions
			•Plano de ação para implementação das recomendações
•Scorecard para medição de desempenho
•Proposta de governança das ações acordadas

					

						
		

															
		5. Project Team/Staff			5. Pessoal/Equipe do Projeto
		Mastercard will have an internal team to execute this project as planned. Additional support will be provided, as needed, by Mastercard internal and external resources, as may be determined by Mastercard in its sole discretion and liability. If necessary, Mastercard shall be responsible for hiring and managing the services of any third parties providing any services within this SOW, as well as responsible for the obligations provided for in this SOW. Mastercard will be solely and exclusively responsible for complying with the labor, tax and administrative obligations related to the third-party Vendor.			A Mastercard utilizará uma equipe interna para a execução do projeto conforme previsto. Será fornecido suporte adicional, conforme necessário, pela Mastercard, com recursos internos e externos, a ser determinado pela Mastercard, a seu exclusivo critério e sob sua integral e exclusiva responsabilidade. Caso seja necessário, a Mastercard será responsável pela contratação e gerenciamento de quaisquer fornecedores terceirizados contratados para prestar quaisquer serviços no âmbito dessa SOW, responsabilizando-se integralmente pelo cumprimento das obrigações previstas nesta SOW. Da mesma maneira, a Mastercard será a única e exclusiva responsável pelo cumprimento das obrigações trabalhistas, tributárias e administrativas que decorrerem desta terceirização

					
		6. Project Fees			6. Honorários do Projeto
		The total fees to execute this project will be two million five hundred one thousand [*****] (the “Fees”). This amount includes all the expenses and disbursements related to the project.			O total de honorários para a execução deste projeto será de [*****] (os “Honorários”). Este valor inclui todas as despesas e desembolsos associados à execução do projeto.
		The Client acknowledges that the Fees will be compensated as follows:			O Cliente reconhece que os Honorários serão compensados da seguinte forma:
		–BRL [*****] of the amount described in Section 2.e. "Incentive for Consulting Services with Mastercard Advisors" in the "Strategic Alliance Agreement and Incentive Program", signed by Mastercard and the Client on [******] ("Strategic Alliance Agreement and Incentive Program") for the provision of services by Mastercard.
			–R$ [*****] do montante descrito na Seção 2.e. “Incentivo para Serviços de Consultoria com Mastercard Advisors” no “Contrato de Aliança Estratégica e Programa de Incentivos”, assinado pela Mastercard e pelo Cliente em [******] (“Contrato de Aliança Estratégica e Programa de Incentivos”) para a prestação de serviços por Mastercard.

		–R$ [*****] of the amounts described in the Syndicated Agreement to be signed by Mastercard and the Customer (“Agreement”) for the provision of services by Mastercard. However, in the event that said Agreement is not signed within [*****] of the execution of the SOW, the Client will be responsible for the direct payment of R$ [*****] and applicable taxes.
			–R$ [*****] do montante descrito do Syndicated Agreement a ser assinado pela Mastercard e pelo Cliente (“Acordo”) para a prestação de serviços por Mastercard. No entanto, no caso de o referido Acordo não ser assinado dentro de [*****] dias da execução da SOW, o Cliente será responsável pelo pagamento direto dos R$ [*****] e tributos aplicáveis.

		However, the terms of this SOW govern only the provision of services by Mastercard, and not the Agreement for the use of Mastercard Advisors Consulting Services.
			Não obstante, os termos desta SOW regem unicamente a prestação dos serviços por parte da Mastercard, e não o Acordo para utilização de Serviços de Consultoria Mastercard Advisors.

						
		

															
		In addition, the Client acknowledges and agrees that, in the event that the Fees described in this SOW that refer to the aforementioned Agreement for the use of Mastercard Advisors Consulting Services exceed the amount remaining under said agreement, for any reason, the Client will be previously notified of this increase in value, and must approve it to be responsible for the direct payment of such amounts to Mastercard.			Além disso, o Cliente reconhece e concorda que, no caso dos Honorários descritos na presente SOW que se referem ao supramencionado Acordo para utilização de Serviços de Consultoria Mastercard Advisors excederem a quantidade restante no âmbito do referido contrato, por qualquer razão, o  Cliente  será  previamente  notificado  acerca desse incremento no valor, bem como deverá aprová-lo para que seja responsável pelo pagamento direto de tais valores para a Mastercard.
		Mastercard undertakes to keep the Client always informed if it understands that there is a possibility that the Fees may be exceeded. Mastercard will bill such excess amounts to Customer via the Mastercard Consolidated Billing System ("MCBS"), and both Mastercard and Customer will comply with standard billing policies and procedures via MCBS, settlement and dispute resolution, as amended from time to time times.			A Mastercard se compromete a manter o Cliente sempre informado caso entenda que existe a possibilidade dos Honorários serem excedidos. A Mastercard faturará esses valores excedentes ao Cliente através do Mastercard Consolidated Billing System ("MCBS"), e tanto a Mastercard quanto Cliente irão cumprir com as políticas e procedimentos de faturamento padrão via MCBS, liquidação e resolução de disputas, conforme alterada de tempos em tempos.
		In the event of cancellation or withdrawal in relation to one or more items of the project, the parties must, together and in good faith, reach an agreement on the possibility of refunding the amounts used for this project and, if the refund is approved, discuss the best way to allocate these resources to other complementary activities			Caso haja o cancelamento ou desistência em relação a um ou mais itens do projeto, as partes deverão, em conjunto e de boa fé, chegar a um acordo acerca da possibilidade de reembolso dos valores usados para este projeto e, caso o reembolso seja aprovado, discutir a melhor forma de alocar esses recursos em outras atividades complementares
		Fees are exclusive of any applicable taxes. Client will be responsible for any taxes that may be levied on the provision of the services described herein, except for any taxes that apply to Mastercard's income.			Os Honorários são exclusivos de quaisquer impostos aplicáveis. O Cliente será responsável por quaisquer impostos que possam vir a ser cobrados sobre a prestação dos serviços aqui descritos, exceto por quaisquer impostos que incidam sobre a renda da Mastercard.
		Any modification to the scope of services described in this document, whether as a result of revised Customer goals or objectives, changes in law, schedule delays, requested additional services, or other events beyond the reasonable control of the parties, may require revisions to Fees, calendar of performance and/or other stipulated terms, as determined and as mutually agreed in good faith between the parties. Such revisions will be formalized through a written amendment to this SOW, which will define the terms to be changed.			Qualquer modificação no escopo dos serviços descritos neste documento, seja como resultado de metas ou objetivos revistos do Cliente, mudanças na lei, atrasos de cronograma, serviços adicionais solicitados, ou outros eventos fora do controle razoável das partes, poderá requerer revisões dos Honorários, calendário de desempenho e/ou outros termos estipulados, conforme determinado e conforme mutuamente acordado de boa-fé entre as partes. Tais revisões serão formalizadas através de um aditamento por escrito à esta SOW, o qual definirá os termos a serem alterados.
					

						
		

															
		7. Other Terms and Conditions			7. Outros Termos e Condições
		Client acknowledges that Mastercard or its hired parties will not provide legal, finance or tax advice to Client. Client acknowledges and agrees to seek the advice of its legal department for any legal questions it may have relating to business terms, compliance with applicable laws, provisions, negotiations, contractual documents, financial or tax structure of the business structure.			O Cliente reconhece que a Mastercard não irá fornecer recomendações legais, financeiras ou tributárias para o Cliente. O Cliente reconhece e concorda em procurar o conselho de seu departamento jurídico para todas as perguntas legais que possa vir a ter relativas aos termos do negócio, cumprimento das leis, disposições, negociações, documentos contratuais aplicáveis, estrutura financeira ou fiscal da estrutura empresarial.
		Client acknowledges that Mastercard or Mastercard Supplier will not provide legal, finance advice to Client. Client acknowledges and agrees that Mastercard is acting solely as a consultant and in an advisory capacity only in with respect to all aspects of this project. Client understands and agrees that the entire process described herein will be conducted by the Client in accordance with its own policies as well as all local applicable laws and regulations, and that Client will be liable for any actions resulting from the recommendations provided hereunder. Client acknowledges and agrees to seek the advice of its legal department for any legal questions it may have relating to selection and hiring of outside resources, personnel and/or third parties, business terms, compliance  with  applicable  laws,  provisions,  negotiations, contractual documents, financial structure of the commercial proposal.			O Cliente reconhece que a Mastercard não fornecerá consultoria jurídica, financeira ao Cliente. O Cliente reconhece e concorda que a Mastercard está atuando apenas como consultor e em uma capacidade de consultoria apenas em relação a todos os aspectos deste projeto. O Cliente entende e concorda que todo o processo descrito neste documento será conduzido pelo Cliente de acordo com suas próprias políticas, bem como todas as leis e regulamentos locais aplicáveis, e que o Cliente será responsável por quaisquer ações resultantes das recomendações fornecidas abaixo. O cliente reconhece e concorda em buscar aconselhamento de seu departamento jurídico para quaisquer questões jurídicas que possa ter relacionadas à seleção e contratação de recursos externos, pessoal e / ou terceiros, termos de negócios, conformidade com as leis aplicáveis, disposições, negociações, documentos contratuais, estrutura financeira da proposta comercial.
		IMPORTANT: Mastercard may provide certain proposed materials and make certain recommendations in connection with this project. Client is responsible for reviewing and evaluating the appropriateness of these same materials and recommendations, as well as any decisions made, or actions taken by Client in response to such proposed materials and recommendations against Client’s own risk-tolerances and/or other criteria. Furthermore, any reliance upon any forecasts, revenue projections or indications of financial opportunities provided or identified by Mastercard hereunder, shall be made or undertaken entirely at Client’s own discretion and determination, after Client’s own, thorough review and consideration of all risks involved.			IMPORTANTE: A Mastercard poderá fornecer determinados materiais propostos e fazer algumas recomendações em relação a este projeto. O Cliente é responsável por revisar e avaliar a adequação destes mesmos materiais e recomendações, bem como quaisquer decisões ou ações tomadas pelo Cliente em resposta a tais materiais, propostas e recomendações contra as tolerâncias de risco do próprio Cliente e/ou outros critérios. Além disso, qualquer confiança sobre quaisquer previsões, projeções de receita ou indicações de oportunidades financeiras fornecidas ou identificadas pela Mastercard neste instrumento, será feita ou realizada inteiramente a critério e determinação do Cliente e determinação, depois da revisão completa e consideração, pelo Cliente, de todos os riscos envolvidos.
		Mastercard and Client will each use commercially reasonable efforts to achieve the goals and objectives of the project to which the services and/or deliverables relate to, provided, however, that Client acknowledges that Mastercard does not guarantee the achievement of such goals and objectives and will not be liable if such goals and objectives are not achieved.			A Mastercard e o Cliente usarão esforços comercialmente razoáveis para atingir as metas e objetivos do projeto aos quais os Serviços e/ou os Entregáveis se relacionam, sendo certo que, no entanto, o Cliente reconhece que a Mastercard não garante a consecução de tais metas e objetivos e não será responsável se tais metas e objetivos não forem alcançados.

						
		

															
		The Parties acknowledge and agree that the analyses and data included in the Deliverables shall be subject to all relevant laws and regulations for each applicable country, as well as Mastercard’s contractual obligations and internal confidentiality, privacy, and data analytics guidelines and policies (“Applicable Standards”). In no event will Mastercard be obligated to supply or share any information or data which Mastercard determines, in its sole discretion, would cause Mastercard to be in violation of any such Applicable Standards. Mastercard reserves the right, in its sole discretion, to apply adjustments in order to achieve conformance with such Applicable Standards.			As Partes reconhecem e concordam que as análises e os dados contidos nos Entregáveis estarão sujeitos a todas as leis e regulamentos relevantes de todos os países aplicáveis, bem como às obrigações contratuais da Mastercard e às diretrizes e políticas internas de confidencialidade, privacidade e análise de dados ("Padrões Aplicáveis"). Em nenhum caso a Mastercard será obrigada a fornecer ou compartilhar quaisquer informações ou dados que a Mastercard determine, a seu exclusivo critério, que levariam a Mastercard a violar esses Padrões Aplicáveis. A Mastercard reserva-se ao direito, a seu exclusivo critério, de aplicar ajustes para alcançar a conformidade com esses Padrões Aplicáveis.
		In case the analysis of Client’s own transactional data is necessary, Client is the Data Controller and acknowledges and agrees that it is instructing Mastercard, as the Data Processor, to use transaction data from Client’s customers for the purposes outlined in this SOW. In this regard, Client represents and warrants that it has valid legal basis to share transaction data with Mastercard and to instruct Mastercard to use the transaction data for purposes outlined in this SOW. Client is responsible for obtaining all required consents and authorizations from the individual data subjects for the use of their Personal Data in relation to the Services. The parties, to the extent applicable, shall comply with: (1) all applicable international, federal, state, provincial and local laws, rules, regulations, directives and governmental requirements relating in any way to the privacy, confidentiality or security of Personal Data, including, without limitation, the EU General Data Protection Regulation 2016/679 (GDPR), Law No. 13,709, of August 14, 2018 (Brazilian General Data Protection Act), the Gramm-Leach-Bliley Act, laws regulating unsolicited email communications, security breach notification laws, laws imposing minimum security requirements, laws requiring the secure disposal of records containing certain Personal Data, and all other similar international, federal, state, provincial, and local requirements, except in case of divergences or omissions between international and national laws, when Brazilian law shall prevail; and (2) the Payment Card Industry Data Security Standards. “Personal Data” means any information relating to an identified or identifiable individual, regardless of the media in which it is contained.			Caso seja necessária a realização de qualquer análise de dados transacionais do próprio Cliente, o Cliente é o Controlador de Dados e reconhece e concorda que está instruindo a Mastercard, como Processadora de Dados, a usar dados de transações dos clientes do Cliente para os fins descritos nesta SOW. Nesse sentido, o Cliente declara e garante que possui base legal válida para compartilhar dados de transação com a Mastercard e instruir a Mastercard a usar os dados de transação para os fins descritos nesta SOW. O Cliente é responsável por obter todos os consentimentos e autorizações legais necessárias dos indivíduos detentores dos dados para o uso de seus Dados Pessoais em relação aos Serviços. As partes, na medida em que lhes seja aplicável, deverão cumprir com: (1) todas as leis, regras, regulamentos, diretivas e requerimentos governamentais internacionais, federais, estaduais e municipais relacionados de qualquer maneira à privacidade, confidencialidade e segurança de Dados Pessoais, incluindo, mas não se limitando a, o EU General Data Protection Regulation 2016/679 (GDPR), a Lei no 13.709, de 14 de agosto de 2018 (Lei Geral de Proteção de Dados), a Gramm- Leach-Bliley Act, leis regulamentando comunicações por e-mail não solicitadas, leis de notificação de falhas de segurança, leis impondo requisitos mínimos de segurança, leis requerendo a disposição segura de registros contendo certos Dados Pessoais, e todos requerimentos internacionais, federais, estaduais e municipais similares, exceto em caso de divergências ou omissões entre as leis internacionais e nacionais, quando deverá prevalecer a legislação brasileira; e (2) os Padrões de Segurança de Dados da Indústria de Cartões de Pagamento. ”Dados Pessoais” significam quaisquer informações relativas a um indivíduo identificado ou identificável, independentemente da mídia em que estiverem contidas.

						
		

															
		Mastercard may request transactional information from Client at an account level about Client ́s current customers for the specific purpose to support the implementation of this project. Client shall be responsible for anonymizing said information, and use disguised or masked identification numbers for such customers to avoid Mastercard handling confidential and sensitive information and/or personal data protected by the applicable laws and regulations. Client shall not provide Mastercard with personally identifiable information. The data that is provided under this agreement by Client to Mastercard shall comply with the terms of the applicable laws and regulations.			A Mastercard poderá solicitar dados transacionais relacionados às contas dos clientes atuais elaborada com o fim específico de possibilitar a execução do projeto. O Cliente será responsável por anonimizar tais informações, fornecendo os dados de identificação pessoal trancados ou mascarados impossibilitando que a Mastercard tenha acesso aos dados confidenciais e sensíveis, e/ou dados pessoais protegidos pela legislação aplicável. O fornecimento de dados nos termos do presente instrumento pelo Cliente à Mastercard, ocorrerá sempre de acordo com os termos da legislação aplicável.
		Any reference to transfers of personal data or other information of individuals do not involve any exchange of information or personal data in violation of the applicable banking secrecy rules. Client shall always remain as the sole controller of all any personal data. If any personal data is disclosed by Client without observing the abovementioned conditions, Mastercard and/or any selected third- party shall immediately notify Client without undue delay of such disclosure. For purposes of this paragraph, “immediately” is defined as within [*****] of discovery, and Mastercard IT department shall immediately address with Client the security measures that will be taken.			Qualquer referência a transferências de dados pessoais ou a outras informações de indivíduos, não implicam qualquer troca de informações ou de dados pessoais, em desacordo com as normas de sigilo bancário aplicáveis. O Cliente permanecerá como único controlador de quaisquer dados pessoais. Se eventuais dados pessoais forem divulgados pelo Cliente sem respeitar as condições supracitadas, a Mastercard e/ou qualquer terceiro por esta selecionado deverá notificar imediatamente o Cliente de tal divulgação. Para efeitos do presente parágrafo, “imediatamente” é definido como um prazo de [*****] após a descoberta, e o departamento de TI da Mastercard deverá abordar imediatamente com o Cliente as medidas de segurança a serem tomadas.

						
		

															
		Compliance with Anti-Bribery and Anti-Corruption Laws. The Parties shall comply and shall ensure that each of its employees complies with all applicable anti-bribery and corruption laws applicable to business dealings and any implementing regulations in respect of any such laws. The Parties warrants to endeavor the best efforts to guarantee that each of its employees, and personnel has not and shall not, in connection with the activities contemplated herein, in an SOW or in connection with any other business activities involving Mastercard: (i) make, promise or offer to make any payment or transfer of anything of value or any other advantage directly or indirectly through a representative, intermediary agent or otherwise to any government official (as defined below) or to any other person for the purpose of improperly influencing any act, omission to act or decision of such official or individual or securing an improper advantage to assist the Parties in obtaining or retaining business; or (ii) accept anything of value from any third party seeking to influence any act or decision of Client or in order to secure an improper advantage to that third party. “Government official” is defined as any employee or officer of a government of a country, state or region, including any federal, regional or local government or department, agency, enterprise owned or controlled by the such government, any official of a political party, any official or employee of a public international organization, any person acting in an official capacity for, or on behalf of, such entities, and any candidate for political office. Violation of this clause will constitute a material breach of this SOW and Agreement. The parties hereby agree to be responsible and in compliance with the provisions described herein for all the subcontractors that may be engaged in the activities detailed in this agreement or in an SOW.
			Cumprimento com as Leis Antissuborno e Anticorrupção. As partes deverão cumprir e garantir que cada um de seus funcionários cumpram todas as leis antissuborno e anticorrupção aplicáveis às relações de negócios, bem como quaisquer regulamentos relacionados a qualquer uma das referidas leis. As Partes declaram que envidam os melhores esforços para garantir que cada um de seus funcionários e pessoal, no que diz respeito às atividades contempladas neste instrumento, em uma SOW ou em relação a quaisquer outras atividades de negócios envolvendo a Mastercard: (i) não efetuar, prometer ou oferecer qualquer pagamento ou transferência de qualquer valor ou qualquer outra vantagem, direta ou indiretamente, por meio de representante, agente intermediário ou de outra forma, a qualquer funcionário público (conforme definido abaixo) ou a qualquer outra pessoa com o objetivo de influenciar indevidamente qualquer ação, omissão de ação ou decisão do referido funcionário público ou indivíduo, ou garantir uma vantagem indevida para ajudar as Partes na obtenção ou retenção de negócios; ou (ii) não aceitar qualquer coisa de valor de qualquer terceiro que busque influenciar qualquer ação ou decisão do Cliente ou que tenha como objetivo garantir vantagem indevida ao referido terceiro. “Funcionário público” é definido como qualquer funcionário ou oficial do governo de um país, estado ou região, incluindo qualquer governo, departamento, órgão ou empresa federal, regional ou municipal de propriedade ou controlado por tal governo, qualquer funcionário de um partido político, qualquer oficial ou funcionário de uma empresa pública internacional, qualquer pessoa atuando na função de funcionário para ou em nome de qualquer entidade desse tipo e qualquer candidato a um cargo político. A violação desta cláusula constituirá uma violação substancial desta SOW e do Contrato. As partes declaram-se responsáveis pelo cumprimento das disposições aqui contidas por eventuais subcontratados que exerçam as atividades contempladas neste instrumento.

		Language. This SOW is executed in English and Portuguese versions. Notwithstanding anything herein to the contrary, the parties agree that the English version of this SOW is provided for informational purposes only and further agree that the Portuguese version shall exclusively control when interpreting or enforcing this SOW.
			Idioma. Este SOW é celebrado em inglês e português. Não obstante qualquer disposição em contrário, as partes concordam que a versão em inglês desta SOW é fornecida apenas para fins informativos e concorda ainda que a versão em português deverá prevalecer na interpretação ou aplicação desta SOW.

		The information contained in this SOW is confidential and its disclosure is subject to the confidentiality provisions as set out in the Agreement.			As informações contidas nesta SOW são confidenciais e sua divulgação está sujeita às disposições de confidencialidade estabelecidos no Contrato.

						
		

															
		When executed by duly authorized representatives of each of Mastercard and Client, this SOW, together with the Agreement, will constitute the binding agreement between Mastercard and Client, dated as of the last signature below.			Quando executada por representantes devidamente autorizados do Cliente e da Mastercard, esta SOW, juntamente com o Contrato, constituirá o acordo vinculativo entre a Mastercard e o Cliente, datado a partir da última assinatura abaixo.
					

															
		Accepted and Agreed as of the latest date signed below.			Aceita e aprovada na data mais recente assinada abaixo.
		MASTERCARD BRASIL SOLUÇÕES DE PAGAMENTO LTDA.			PAGSEGURO INTERNET S/A
		
			

		Name / Nome: Paulo Frossard			Name / Nome: Leandro Roberto Rodrigues
		Title / Cargo: Vice President			Title / Cargo: Diretor de Tesouraria
		Date / Data: 01 de dezembro de 2021 | 12:59:47 PST			Date / Data: 01 December 2021 | 13:36:51 PST
		
			

		Name / Nome: Mauricio Fernandes			Name / Nome: Artur Galke Schunck
		Title / Cargo: VP Finance			Title / Cargo: Diretor Financeiro
		Date / Data: 03 December 2021 | 03:52:23 PST			Date / Data: 02 de dezembro de 2021 | 04:39:39 PST
					
		WITNESSES / TESTEMUNHAS:			
					
		
			

		Name / Nome:  Deborah Barros
			Name / Nome: Carolina Magalhaes Forner

		ID / RG: [******]
			ID / RG: [******]

		Date / Data: 01 de dezembro de 2021 | 12:23:06 PST
			Date / Data: 01 December 2021 | 12:51:39 PST

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