Document:

Employment Agreement

 Exhibit 10.1 
 EMPLOYMENT AGREEMENT 
 This EMPLOYMENT AGREEMENT by and between Cardinal
Health, Inc., an Ohio corporation (the “Company”), and George Barrett (the “Executive”) is dated as of the 5th day of August, 2009 (the “Agreement”). 
 IT IS HEREBY AGREED AS FOLLOWS: 
 1. Effective Date. The “Effective Date” shall mean the
date on which the spinoff to shareholders of the Company of the Clinical and Medical Products businesses of the Company (the “Spinoff”) is consummated. For the avoidance of doubt, this Agreement is subject to the consummation of the
Spinoff, and if the Spinoff is not consummated by December 31, 2009, the Effective Date shall not occur and this Agreement shall not ever become effective. 
 2. Employment Period. The Company hereby agrees to employ the Executive, and the Executive hereby agrees to serve the Company, subject to the terms and conditions of this Agreement, for the period commencing on
the Effective Date and ending on the earlier of the day of the first annual meeting of shareholders of the Company following June 30, 2012 or December 31, 2012 (the “Scheduled End Date”), unless prior to such date the employment
of the Executive is terminated pursuant to this Agreement (the “Employment Period”). 
 3. Terms of Employment.
(a) Position and Duties. (i) During the Employment Period, the Executive shall serve as Chairman and Chief Executive Officer of the Company with such authority, duties and responsibilities as are customarily assigned to such
position. The Executive shall report directly to the Board of Directors of the Company (the “Board”). The Executive’s services shall be performed primarily in Dublin, Ohio. 
 (ii) During the Employment Period, and excluding any periods of vacation and sick leave to which the Executive is entitled, the Executive agrees to
devote his full business attention and time to the business and affairs of the Company and, to the extent necessary to discharge the responsibilities assigned to the Executive hereunder, to use the Executive’s reasonable best efforts to perform
faithfully and efficiently such responsibilities. During the Employment Period, it shall not be a violation of this Agreement for the Executive to (A) subject to the approval of the Board, serve on corporate, civic or charitable boards or
committees, (B) deliver lectures, fulfill speaking engagements or teach at educational institutions and (C) manage personal investments, so long as such activities do not materially interfere with the performance of the Executive’s
responsibilities as an employee of the Company in accordance with this Agreement. 
 (b) Compensation (i) Base Salary.
During the Employment Period, the Executive shall receive an annual base salary (“Annual Base Salary”) at a rate of not less than $1,200,000 payable in accordance with the Company’s normal payroll policies. The Executive’s Annual
Base Salary shall be reviewed, and may be increased but not decreased, at least annually by the Board pursuant to its normal performance review policies for senior executives. Any increase in Annual Base Salary shall not serve to limit or reduce any
other obligation to the Executive under this Agreement. Annual Base Salary shall not be reduced after any such 

  

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increase and the term Annual Base Salary as utilized in this Agreement shall refer to Annual Base Salary as so increased. 
 (ii) Annual Bonus. With respect to each fiscal year ending during the Employment Period, the Executive shall be eligible to receive an annual
bonus (“Annual Bonus”) determined and paid at the sole discretion of the Company pursuant to the terms and conditions of the Company bonus plan for which the Executive is then eligible. The Executive’s Annual Bonus target under this
Agreement for any fiscal year (the fiscal year’s “Target Bonus”) shall be no less than 130% of the Executive’s Annual Base Salary. The actual Annual Bonus, which could be higher or lower than the Target Bonus, shall be based on
the attainment of performance objectives as determined no later than 90 days after the beginning of the fiscal year by the Human Resources and Compensation Committee of the Board (the “Committee”) in consultation with the Executive, and
shall be paid, subject to any effective deferral elections that may be made by the Executive in accordance with the requirements of Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”) pursuant to any deferred
compensation plans that the Company may maintain, within two and a half months following the end of the fiscal year for which the Annual Bonus is earned. 
 (iii) Equity-Based Grants and Long-Term Incentives. 
 A. On the 15
th of the calendar month following the Effective Date, or if the 15th is not a business day, the next business day, (the “Grant Date”), the Company shall
grant the Executive a number of restricted stock units (the “Initial RSUs”) equal to $1,750,000 divided by the closing price of the Company’s common stock on the New York Stock Exchange on the Grant Date (the “Effective Date
Closing Price”) and a number of Company stock options (the “Initial Options”) equal to $2,250,000 divided by the product of the closing stock price on the Grant Date and a stock option valuation factor utilizing a lattice model (based
upon the Company’s historic method for valuing CEO stock options) with a per-share strike price equal to the closing price on the Grant Date, all in accordance with the terms of the Company’s 2005 Long-Term Incentive Plan, as amended (the
“LTIP”); provided that the dollar amount of Initial RSUs shall be increased, and the dollar amount of Initial Options shall be reduced, if necessary, to the highest dollar amount of Initial Options and the lowest dollar amount of Initial
RSUs which (i) when added together, equals $4,000,000 and (ii) produces a number of Initial RSUs and shares subject to the Initial Options which, when added to the number of RSUs and shares subject to stock options granted to
Mr. Barrett pursuant to the immediately following paragraph B. in respect of fiscal 2010 (which grant shall be made at the same time as the grant of the Initial RSUs and Initial Options), equals the number of Shares described in the first
sentence of Section 3(b) of the LTIP (as adjusted to reflect the Spin-Off). The Initial RSUs and the Initial Options shall each vest at a rate of 33.3% on each of the first three anniversaries of the date of grant, subject to the terms of this
Agreement and the grant agreements representing such awards. 
 B. For each fiscal year, commencing with fiscal 2010, the
Executive shall receive a target long-term incentive award (at the same time as long-term incentive awards are granted to executive officers of the Company generally) of not less than 600% of his Annual Base Salary in accordance with the terms of
the 

  

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LTIP. The portion of each such award which shall be in the form of stock options, restricted stock units and other long-term incentives shall be determined
by the Committee and shall be the same for the Executive as for the other senior executives of the Company. 
 (iv) Other Employee Benefit
Plans. During the Employment Period, the Executive and/or the Executive’s family, as the case may be, shall be eligible for participation in and shall receive all benefits under savings and retirement plans that are tax-qualified under
Section 401(a) of the Code, in plans that are supplemental to any such tax-qualified plans, and welfare benefit plans, practices, policies and programs provided by the Company, but not any severance plan, practice, policy or program (other than
the severance arrangements set forth in this Agreement), on a basis that is no less favorable than those applicable or made available to other most senior executives of the Company. The Executive shall be eligible for participation in fringe
benefits and perquisite plans, practices, policies and programs (including, without limitation, expense reimbursement plans, practices, policies and programs) on a basis that is commensurate with his position and no less favorable than those
generally applicable or made available to other senior executives of the Company. The Executive shall be entitled to a reasonable amount of personal use of Company aircraft subject to such aircraft’s availability; provided that (i) any
such use which would cause the amount reported in the Summary Compensation Table of the Company’s annual proxy statement in respect of all such use for a fiscal year to equal or exceed $100,000 shall require the advance approval of the
Committee, which shall not be unreasonably withheld, and (ii) the Executive will be solely responsible for all income and employment taxes imposed on him in respect of such use. 
 (v) Deferred Compensation Plan. The Executive currently is, and subject to the Company’s right to amend, suspend or terminate the Cardinal
Health Deferred Compensation Plan (the “Deferred Compensation Plan”), during the Employment Period will be, eligible to participate in the Deferred Compensation Plan, which currently enables the Executive to defer amounts over the IRS
limits in the Company’s qualified 401(k) plan. The Executive may currently contribute up to 20% of total eligible compensation (generally, base salary and performance based cash incentives). The Company currently provides a 3% contribution and
3% social security integration contribution for eligible compensation earned between $230,000 and $330,000, and a match on deferrals from eligible compensation earned between $230,000 and $330,000. All contributions vest as described in the
Company’s tax-qualified 401(k) plan. 
 (vi) Expenses. The Company shall reimburse the Executive on an after-tax basis for all
reasonable expenses incurred in connection with the relocation of his primary residence to Dublin, Ohio, and the negotiation of this Agreement. The Company shall continue to provide to the Executive on an after-tax basis a stipend for temporary
living expenses in the amount of $3,000 per month until August 31, 2009. During the Employment Period, the Executive shall be entitled to receive prompt reimbursement for all expenses incurred by the Executive in accordance with the
Company’s policies for its senior executives. 
 (vii) Vacation. During the Employment Period, the Executive shall be entitled to
paid vacation in accordance with the plans, policies, programs and practices of the Company as in effect with respect to the senior executives of the Company. 
  

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 (viii) Indemnification. To the fullest extent permitted under applicable law, the Company shall
indemnify Executive and hold him harmless in respect of any and all proceedings (including legal fees and expenses) resulting from the Executive’s performance of duties for the Company and shall provide indemnification expenses in advance to
the extent permitted thereby (and subject to an undertaking by Executive to repay such expenses in the event of a final determination by a court of competent jurisdiction that he is not entitled to indemnification in respect of the applicable
matter). During the Employment Period and for so long thereafter as the Executive could be subject to liability, the Company shall keep in place a directors’ and officers’ liability insurance policy (or policies) providing coverage to the
Executive for claims relating to his duties as an officer or director of the Company to the same extent provided to the then-existing officers and directors. Company shall at all times provide the Executive with the maximum limitation of personal
liability for officers and directors available under applicable law. 
 4. Termination of Employment. (a) Death or
Disability. The Executive’s employment shall terminate automatically upon the Executive’s death during the Employment Period. If the Company determines in good faith that the Disability of the Executive has occurred during the
Employment Period (pursuant to the definition of Disability set forth below), it may provide the Executive with written notice in accordance with Section 10(b) of this Agreement of its intention to terminate the Executive’s employment. In
such event, the Executive’s employment with the Company shall terminate effective on the 30th day after receipt of such notice by the Executive (the “Disability Effective Date”), provided that, within the 30 days after such
receipt, the Executive shall not have returned to full-time performance of the Executive’s duties. For purposes of this Agreement, “Disability” shall mean the absence of the Executive from the Executive’s duties with the Company
on a full-time basis for 120 consecutive days or longer (or an aggregate period of 180 days or longer) as a result of incapacity due to mental or physical illness which is determined to be total and permanent by a physician selected by the Company
or its insurers and acceptable to the Executive or the Executive’s legal representative. 
 (b) Cause. The Company may terminate
the Executive’s employment during the Employment Period for Cause. For purposes of this Agreement, “Cause” shall mean: 
 (i)
the willful and continued failure of the Executive to perform substantially the Executive’s duties with the Company or one of its affiliates (other than any such failure resulting from incapacity due to physical or mental illness), after a
written demand for substantial performance is delivered to the Executive by the Board or its representative, which specifically identifies the manner in which the Board believes that the Executive has not substantially performed the Executive’s
duties, or 
 (ii) the willful engaging by the Executive in illegal conduct or gross misconduct which is materially and demonstrably
injurious to the Company or its affiliates, or 
 (iii) conviction of a felony or any crime involving dishonesty or moral turpitude or guilty
or nolo contendere plea by the Executive with respect thereto; or 
  

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 (iv) a material breach of Section 8 of this Agreement. 
 For purposes of this provision, no act or failure to act on the part of the Executive shall be considered “willful” unless it is done, or omitted to be done,
by the Executive in bad faith or without reasonable belief that the Executive’s act or omission was in the best interests of the Company. Any act, or failure to act, based upon express authority given pursuant to a resolution duly adopted by
the Board with respect to such act or omission or based upon the advice of counsel for the Company shall be conclusively presumed to be done, or omitted to be done, by the Executive in good faith and in the best interests of the Company. The
cessation of employment of the Executive shall not be deemed to be for Cause unless and until there shall have been delivered to the Executive a copy of a resolution duly adopted by the affirmative vote of not less than three-quarters of the entire
membership of the Board (not including the executive) at a meeting of the Board called and held for such purpose (after reasonable notice is provided to the Executive and the Executive is given an opportunity, together with counsel, to be heard
before the Board), finding that, in the good faith opinion of the Board, the Executive is guilty of the conduct described in subparagraph (i), (ii), or (iv) above, and specifying the particulars thereof in detail. 
 (c) Good Reason. The Executive’s employment may be terminated by the Executive for Good Reason. For purposes of this Agreement, “Good
Reason” shall mean in the absence of a written consent of the Executive: 
 (i) the assignment to the Executive of any duties materially
inconsistent in any respect with the Executive’s position (including status, offices, titles and reporting requirements), authority, duties or responsibilities as contemplated by Section 3(a) of this Agreement, or any other action by the
Company which results in a material diminution in such position, authority, duties or responsibilities, excluding for this purpose any action not taken in bad faith and which is remedied by the Company promptly after receipt of notice thereof given
by the Executive; 
 (ii) any failure by the Company to comply with any of the provisions of Section 3(b) of this Agreement, other than
a failure not occurring in bad faith and which is remedied by the Company promptly after receipt of notice thereof given by the Executive; 
 (iii) the Company requiring the Executive to be based at any office or location more than 35 miles from that provided in Section 3(a)(i) hereof, provided that reasonable travel required in connection with Executive’s reporting
relationships and responsibilities to the Board shall not be deemed a breach hereof; 
 (iv) any purported termination by the Company of the
Executive’s employment otherwise than as expressly permitted by this Agreement; or 
 (v) any failure by the Company to comply with
Section 9(c) of this Agreement. 
 (d) Notice of Termination. Any termination by the Company for Cause, or by the Executive for
Good Reason, shall be communicated by Notice of Termination to the other 

  

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party hereto given in accordance with Section 10(b) of this Agreement. For purposes of this Agreement, a “Notice of Termination” means a
written notice which (i) indicates the specific termination provision in this Agreement relied upon, (ii) to the extent applicable, sets forth in reasonable detail the facts and circumstances claimed to provide a basis for termination of
the Executive’s employment under the provision so indicated and (iii) if the Date of Termination (as defined below) is other than the date of receipt of such notice, specifies the termination date (which date shall be not more than 30 days
after the giving of such notice). The failure by the Executive or the Company to set forth in the Notice of Termination any fact or circumstance which contributes to a showing of Good Reason or Cause shall not waive any right of the Executive or the
Company, respectively, hereunder or preclude the Executive or the Company, respectively, from asserting such fact or circumstance in enforcing the Executive’s or the Company’s rights hereunder. 
 (e) Date of Termination. “Date of Termination” means (i) if the Executive’s employment is terminated by the Company for Cause,
or by the Executive with or without Good Reason, the date of receipt of the Notice of Termination or any later date specified therein within 30 days of such notice, as the case may be, (ii) if the Executive’s employment is terminated by
the Company other than for Cause or Disability, the Date of Termination shall be the date on which the Company notifies the Executive of such termination and (iii) if the Executive’s employment is terminated by reason of death or
Disability, the Date of Termination shall be the date of death of the Executive or the Disability Effective Date, as the case may be. 
 (f)
Resignation. Upon termination of the Executive’s employment for any reason, the Executive agrees to resign, as of the Date of Termination, to the extent applicable, from any positions that the Executive holds with the Company and its
affiliated companies, the Board (and any committees thereof) and the Board of Directors (and any committees thereof) of any of the affiliated companies. 
 5. Obligations of the Company upon Termination. (a) Good Reason; Other Than for Cause or Disability. With the exception of Section 5(a)(i) below, the following provisions of this
Section 5(a) are subject to the Executive’s delivery (and non-revocation) of an executed release of claims (the “Release”) against the Company and its officers, directors, employees and affiliates, which Release must be delivered
to the Company not later than 22 days after the Date of Termination (or such longer period of time permitted by the Company, but in no event later than the latest business day that is not more than 45 days after the Date of Termination);
provided, however, that if the Company is unwilling to deliver to the Executive a release of claims in his favor (to be effective concurrent with the effectiveness of non-revocation of his Release), the Executive’s obligation to
execute the Release shall be waived. If, during the Employment Period, the Company shall terminate the Executive’s employment other than for Cause or Disability or the Executive shall terminate employment for Good Reason: 
 (i) the Company shall pay to the Executive in a lump sum in cash within 60 days after the Date of Termination the sum of (1) the Executive’s
accrued Annual Base Salary and any accrued vacation pay through the Date of Termination, (2) the Executive’s business expenses that have not been reimbursed by the Company as of the Date of Termination that were incurred by the Executive
prior to the Date of Termination in accordance with the applicable Company policy, and (3) the Executive’s Annual Bonus earned for the fiscal year 

  

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immediately preceding the fiscal year in which the Date of Termination occurs if such bonus has not been paid as of the Date of Termination (the sum of the
amounts described in clauses (1) through (3), shall be hereinafter referred to as the “Accrued Obligations”); provided that, notwithstanding the foregoing, if the Executive has made an irrevocable election under any deferred
compensation arrangement subject to Section 409A of the Code to defer any portion of the Annual Bonus described in clause (3) above or clauses (1) or (2) of Section 5(a)(ii) below, then for all purposes of this
Section 5, such deferral elections, and the terms of any applicable arrangements, shall apply to the same portions of the amounts described in such clauses 5(a)(i)(3) and 5(a)(ii)(1)-(2), respectively, and such portions shall not be considered
as part of the “Accrued Obligations” but shall instead be “Other Benefits” (as defined below); 
 (ii) the Company shall
pay to the Executive, at the time the Annual Bonus in respect of the fiscal year in which the Date of Termination occurs otherwise would have been paid had such termination not occurred, the product of (1) the Annual Bonus in respect of such
fiscal year which would have been paid to the Executive had such termination not occurred (with the Company permitted to exercise negative discretion only on a basis that is no less favorable to the Executive than to other senior executives of the
Company generally), and (2) a fraction, the numerator of which is the number of days from July 1 in the fiscal year in which the Date of Termination occurs through the Date of Termination, and the denominator of which is 365 (the “Pro
Rata Bonus”); 
 (iii) the Company shall pay to the Executive in 24 equal monthly installments, with the first
installment payable on the 60th day following the Date of Termination, the amount
equal to the product of (1) two (2), and (2) the sum of (x) the Executive’s Annual Base Salary and (y) the Target Bonus in respect of the fiscal year of termination or, if the Target Bonus has not been established for such
fiscal year, in respect of the immediately preceding fiscal year; 
 (iv) all vested stock options held by the Executive shall be exercisable
for two (2) years following the Date of Termination, without regard to any provisions relating to earlier termination of the stock options based on termination of employment, or such longer period as provided in the award agreement (the
“Extended Exercisability”); 
 (v) until the second anniversary of such termination, the Company shall continue to provide medical
and dental benefits to the Executive and his eligible dependents as if the Executive remained an active employee of the Company (collectively “Welfare Benefits”); provided, however, that the Welfare Benefits that are not
non-taxable medical benefits, “disability pay” or “death benefit” plans within the meaning of Treasury Regulation Section 1.409A-1(a)(5) shall be provided and administered in a manner that complies with Treasury Regulation
Section 1.409A-3(i)(1)(iv), which will require that (a) the amount of such benefits provided during one taxable year shall not affect the amount of such benefits provided in any other taxable year, except that to the extent such benefits
consist of the reimbursement of expenses referred to in Section 105(b) of the Code, a maximum, if provided under the terms of the plan providing such Welfare Benefit, may be imposed on the amount of such reimbursements over some or all of the
period in which such benefit is to be provided to the Executive, as described in Treasury Regulation Section 1.409A-3(i)(1)(iv)(B), (b) to the extent that any such benefits consist of reimbursement of eligible expenses, such reimbursement
must be made on or 

  

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before the last day of the Executive’s taxable year following the taxable year in which the expense was incurred and (c) no such benefit may be
liquidated or exchanged for another benefit. Executive shall be solely responsible for all income and employment taxes imposed on him in respect of such provision of Welfare Benefits; and 
 (vi) to the extent not theretofore paid or provided, the Company shall timely pay or provide to the Executive any other amounts or benefits required to
be paid or provided or which the Executive is eligible to receive under any plan, program, policy or practice or contract or agreement of the Company and its affiliated companies through the Date of Termination (such other amounts and benefits shall
be hereinafter referred to as the “Other Benefits”). As used in this Agreement, the term “affiliated companies” shall include any company controlled by, controlling or under common control with the Company. 
 Notwithstanding the foregoing provisions of this Section 5(a), but subject to the following provisions of this paragraph, (i) any amounts and benefits which
constitute deferred compensation subject to Section 409A of the Code the payment of which is triggered by the Executive’s Separation from Service and that would otherwise be payable or provided under this Section 5(a) prior to the
date which is six months after the Executive’s Separation from Service (as defined below) shall instead be paid, with interest on any delayed payment at the applicable federal rate provided for in Section 7872(f)(2)(A) of the Code
(“Interest”), or provided on the first business day after the date that is six months following the Executive’s Separation from Service, or, if earlier, upon the Executive’s death and (ii) if the Executive incurs a
Separation from Service prior to his Date of Termination, the date of his Separation from Service shall be deemed to be his Date of Termination (or equivalent term) for purposes of determining the date of payment or the payment commencement date
under this Agreement and with respect to the Executive’s. Notwithstanding clause (i) above, if any amount of employment or state or local income taxes, within the meaning of regulations promulgated under Section 409A, which are
imposed on the Executive (and/or his estate) are payable prior to the sixth month anniversary of the Executive’s Separation from Service with respect to any deferred compensation amount, the Company shall utilize and be deemed to have paid a
portion of any such deferred compensation to the extent necessary for the payment of such employment or state or local income taxes. For purposes of this Agreement, a “Separation from Service” shall be determined in accordance with
regulations promulgated under Section 409A of the Code using the default rule under such regulations. 
 (b) Death. If the
Executive’s employment is terminated by reason of the Executive’s death during the Employment Period, this Agreement shall terminate without further obligations to the Executive’s legal representatives under this Agreement, other than
for (i) payment of Accrued Obligations, (ii) the timely payment or provision of Other Benefits, (iii) payment of the Pro Rata Bonus, (iv) the Welfare Benefits and (v) the Extended Exercisability. Accrued Obligations shall be
paid to the Executive’s estate or beneficiary, as applicable, in a lump sum in cash within 30 days of the Date of Termination and the Pro Rata Bonus shall be paid to the Executive’s estate or beneficiary, as applicable, on the date
specified in Section 5(a)(ii). With respect to the provision of Other Benefits, the term Other Benefits as utilized in this Section 5(b) shall include death benefits for which the Company pays as in effect on the date of the
Executive’s death and the continued provision of the Welfare Benefits. The applicable period of health benefit continuation under COBRA shall begin on the Date of Termination. In 

  

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the event of the Executive’s death after his termination of employment, but prior to the receipt of all amounts to which he is entitled under this
Agreement, all remaining amounts to which he is entitled shall be paid to his estate or beneficiary, as applicable. 
 (c) Disability.
If the Executive’s employment is terminated by the Company by reason of the Executive’s Disability during the Employment Period, this Agreement shall terminate without further obligations to the Executive, other than for (i) payment
of Accrued Obligations, (ii) the timely payment or provision of Other Benefits, (iii) payment of the Pro Rata Bonus, (iv) the Welfare Benefits and (v) the Extended Exercisability. Accrued Obligations shall be paid to the
Executive in a lump sum in cash within 30 days of the Date of Termination and the Pro Rata Bonus shall be paid to the Executive on the date specified in Section 5(a)(ii). With respect to the provision of Other Benefits, the term Other Benefits
as utilized in this Section 5(c) shall include, and the Executive shall be entitled after the Disability Effective Date to receive, disability and the continued provision of Welfare Benefits. The applicable period of health benefit continuation
under COBRA shall begin on the Date of Termination. Notwithstanding the foregoing, any amounts and benefits to be paid or provided under this Section 5(c) which constitute deferred compensation subject to Section 409A that would otherwise
be payable or provided prior to the date which is six months after the Executive’s Separation from Service shall, instead, be paid, with Interest, or provided to the Executive on the first business day after the date that is six months
following the Executive’s Separation from Service or, if earlier upon the Executive’s death. 
 (d) Cause; Other than for Good
Reason. If the Executive’s employment shall be terminated by the Company for Cause or the Executive terminates his employment without Good Reason during the Employment Period, this Agreement shall terminate without further obligations to
the Executive other than the obligation to pay and provide to the Executive (i) the Accrued Obligations through the Date of Termination, to the extent theretofore unpaid and (ii) Other Benefits, to the extent theretofore unpaid.
Notwithstanding the foregoing, in the event that the Executive voluntarily terminates employment concurrently with the scheduled end of the Employment Period pursuant to Section 2, the Company shall pay him the Pro Rata Bonus on the date
specified in Section 5(a)(ii). In all cases, Accrued Obligations shall be paid to the Executive in a lump sum in cash within 30 days of the Date of Termination. Notwithstanding the foregoing, amounts and benefits to be paid or provided under
this Section 5(d) which constitute deferred compensation subject to Section 409A that would otherwise be payable or provided prior to the date which is six months after the Executive’s Separation from Service shall, instead, be paid,
with Interest, or provided to the Executive on the first business day after the date that is six months following the Executive’s Separation from Service or, if earlier upon the Executive’s death. 
 (e) Termination On the Scheduled End Date. It the Executive’s employment is terminated immediately upon the termination of this Agreement on
the Scheduled End Date, whether by the Company or the Executive, the Company shall have no further obligations to the Executive other than the obligation to pay and provide to the Executive (i) the Accrued Obligations through the Date of
Termination, to the extent theretofore unpaid, (ii) Other Benefits, to the extent theretofore unpaid, and (iii) payment of the Pro Rata Bonus. 
  

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 6. Full Settlement. The Company’s obligation to make the payments
provided for in this Agreement and otherwise to perform its obligations hereunder shall not be affected by any set-off, counterclaim, recoupment, defense or other claim, right or action which the Company may have against the Executive or others. In
no event shall the Executive be obligated to seek other employment or take any other action by way of mitigation of the amounts payable to the Executive under any of the provisions of this Agreement and, such amounts shall not be reduced whether or
not the Executive obtains other employment. The Company agrees to pay (within 30 days following the Company’s receipt of an invoice from the Executive), at any time from the Effective Date through the Executive’s remaining lifetime (or, if
longer, through the 20th anniversary of the Effective Date), to the full extent
permitted by law, all legal fees and expenses which the Executive may reasonably incur as a result of any contest by either party (including, as the case may be, the Company, any of its affiliates or their respective predecessors, successors or
assigns, or the Executive, his estate, beneficiaries or their respective successors and assigns) of the validity or enforceability of, or liability under, any provision of this Agreement (including as a result of any contest by the Executive about
the amount of any payment pursuant to this Agreement); plus in each case interest on any delayed payment at the applicable Federal rate provided for in Section 7872(f)(2)(A) of the Code, if the Executive prevails on any material claim made by
him, and disputed by the Company under the terms of this Agreement. In order to comply with Section 409A of the Code, in no event shall the payments by the Company under this Section 6 be made later than the end of the calendar year next
following the calendar year in which such fees and expenses were incurred, provided, that the Executive shall have submitted an invoice for such fees and expenses at least 30 days before the end of the calendar year next following the
calendar year in which such fees and expenses were incurred. The amount of such legal fees and expenses that the Company is obligated to pay in any given calendar year shall not affect the legal fees and expenses that the Company is obligated to pay
in any other calendar year, and the Executive’s right to have the Company pay such legal fees and expenses may not be liquidated or exchanged for any other benefit. 
 7. Certain Additional Payments by the Company. (a) Anything in this Agreement to the contrary notwithstanding, in the event that, during the 18-month period after the Effective Date (the “Initial
Period”), there occurs a transaction that constitutes a “change in ownership or control” of the Company under Treasury Regulation Section 1.280G, and it shall be determined that any payment or distribution by the Company or any
of its affiliates to or for the benefit of the Executive (whether paid or payable or distributed or distributable pursuant to the terms of this Agreement or otherwise, but determined without regard to any additional payments required under this
Section 7) (a “Payment”) would be subject to the excise tax imposed by Section 4999 of the Internal Revenue Code of 1986, as amended (the “Code”) or any interest or penalties are incurred by the Executive with respect
to such excise tax (such excise tax, together with any such interest and penalties, are hereinafter collectively referred to as the “Excise Tax”), then the Executive shall be entitled to receive an additional payment (a “Gross-Up
Payment”) in an amount such that after payment by the Executive of all taxes (including any interest or penalties imposed with respect to such taxes), including, without limitation, any income taxes (and any interest and penalties imposed with
respect thereto) and Excise Tax imposed upon the Gross-Up Payment, but excluding any income taxes and penalties imposed pursuant to Section 409A, the Executive retains an amount of the Gross-Up Payment equal to the Excise Tax imposed upon the
Payments. Subject to the provisions of Section 7(d), all determinations required to be made under this Section 7, including whether and when a Gross-Up Payment is 

  

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required and the amount of such Gross-Up Payment and the assumptions to be utilized in arriving at such determination and any determinations required to be
made pursuant to Section 7(b) below, shall be made by Ernst & Young LLC or such other nationally recognized certified public accounting firm reasonably acceptable to the Executive as may be designated by the Company (the
“Accounting Firm”). 
 (b) Anything in this Agreement to the contrary notwithstanding (except as provided in Section 7(a)
above), in the event that, after the Initial Period, there occurs a transaction that constitutes a “change in ownership or control” of the Company under Treasury Regulation Section 1.280G, and the Accounting Firm determines that the
receipt of Payments would subject the Executive to the Excise Tax, the Accounting Firm shall determine whether to reduce any of the Payments paid or payable pursuant to this Agreement (the “Agreement Payments”) to the Reduced Amount (as
defined below). The Agreement Payments shall be reduced to the Reduced Amount only if the Accounting Firm determines that the Executive would have a greater Net After-Tax Receipt (as defined below) of aggregate Payments if the Executive’s
Agreement Payments were reduced to the Reduced Amount. If such a determination is not made by the Accounting Firm, the Executive shall receive all Agreement Payments to which the Executive is entitled under this Agreement. For purposes of reducing
the Agreement Payments to the Reduced Amount, only amounts payable under this Agreement (and no other Payments) shall be reduced. The reduction of the amounts payable hereunder, if applicable, shall be made by reducing the payments and benefits
under the following sections in the following order: (i) Section 5(a)(iii), (ii) Section 5(a)(ii), (iii) Section 5(a)(iv), (iv) Section 5(a)(v) and (v) Section 5(a)(i)(3). 
 (c) The Accounting Firm shall provide detailed supporting calculations both to the Company and the Executive within 15 business days of the receipt of
notice from the Executive that there has been a Payment, or such earlier time as is requested by the Company. All fees and expenses of the Accounting Firm shall be borne solely by the Company. Any Gross-Up Payment, as determined pursuant to this
Section 7, shall be paid by the Company to the Executive or directly to the Internal Revenue Service, in the sole discretion of the Company, no later than the later of (i) the due date for the payment of any Excise Tax, and (ii) the
receipt of the Accounting Firm’s determination; provided, however, that in all events such payment shall be made no later than the end of the Executive’s taxable year next following the taxable year in which the Executive
remits the payment of the excise tax. Any determination by the Accounting Firm shall be binding upon the Company and the Executive. As a result of the uncertainty in the application of Section 4999 of the Code at the time of the initial
determination by the Accounting Firm hereunder, it is possible that (i) Gross-Up Payments which will not have been made by the Company should have been made (“Underpayment”) or that (ii) amounts will have been paid or distributed
by the Company to or for the benefit of the Executive pursuant to this Agreement which should not have been so paid or distributed (“Overpayment”), in each case, consistent with the calculations required to be made hereunder. In the event
that the Company exhausts its remedies pursuant to Section 7(d) and the Executive thereafter is required to make a payment of any Excise Tax, the Accounting Firm shall determine the amount of the Underpayment that has occurred and any such
Underpayment shall be promptly paid by the Company to or for the benefit of the Executive. In the event that the Accounting Firm, based upon the assertion of a deficiency by the Internal Revenue Service against either the Company or the Executive
which the Accounting Firm believes has a high probability of success, determines that an Overpayment 

  

 11 

 
has been made, the Executive shall promptly pay any such Overpayment to the Company; provided, however, that no amount shall be payable by the
Executive to the Company if and to the extent such payment would not either reduce the amount on which the Executive is subject to tax under Section 1 and Section 4999 of the Code or generate a refund of such taxes. 
 (d) The Executive shall notify the Company in writing of any claim by the Internal Revenue Service that, if successful, would require the payment by the
Company of the Gross-Up Payment. Such notification shall be given as soon as practicable but no later than ten business days after the Executive is informed in writing of such claim and shall apprise the Company of the nature of such claim and the
date on which such claim is requested to be paid. The Executive shall not pay such claim prior to the expiration of the 30-day period following the date on which it gives such notice to the Company (or such shorter period ending on the date that any
payment of taxes with respect to such claim is due). If the Company notifies the Executive in writing prior to the expiration of such period that it desires to contest such claim, the Executive shall: 
 (i) give the Company any information reasonably requested by the Company relating to such claim, 
 (ii) take such action in connection with contesting such claim as the Company shall reasonably request in writing from time to time, including, without
limitation, accepting legal representation with respect to such claim by an attorney reasonably selected by the Company, 
 (iii) cooperate
with the Company in good faith in order effectively to contest such claim, and 
 (iv) permit the Company to participate in any proceedings
relating to such claim; 
 provided, however, that the Company shall bear and pay directly all costs and expenses (including additional
interest and penalties) incurred in connection with such contest and shall indemnify and hold the Executive harmless, on an after-tax basis, for any Excise Tax or income tax (including interest and penalties with respect thereto) imposed as a result
of such representation and payment of costs and expenses. Without limitation on the foregoing provisions of this Section 7(d), the Company shall control all proceedings taken in connection with such contest, and, at its sole option, may pursue
or forgo any and all administrative appeals, proceedings, hearings and conferences with the taxing authority in respect of such claim and may, at its sole option, either pay the tax claimed to the appropriate taxing authority on behalf of the
Executive and direct the Executive to sue for a refund or contest the claim in any permissible manner, and the Executive agrees to prosecute such contest to a determination before any administrative tribunal, in a court of initial jurisdiction and
in one or more appellate courts, as the Company shall determine; provided, however, that, if the Company pays such claim and directs the Executive to sue for a refund, the Company shall indemnify and hold the Executive harmless, on an
after-tax basis, from any Excise Tax or income tax (including interest or penalties with respect thereto) imposed with respect to such payment or with respect to any imputed income in connection with such payment; and provided,
further, that any extension of the statute of 

  

 12 

 
limitations relating to payment of taxes for the taxable year of the Executive with respect to which such contested amount is claimed to be due is limited
solely to such contested amount. Furthermore, the Company’s control of the contest shall be limited to issues with respect to which the Gross-Up Payment would be payable hereunder, and the Executive shall be entitled to settle or contest, as
the case may be, any other issue raised by the Internal Revenue Service or any other taxing authority. 
 (e) If, after the receipt by the
Executive of a payment by the Company of an amount on the Executive’s behalf pursuant to Section 7(d), the Executive becomes entitled to receive any refund with respect to such claim, the Executive shall (subject to the Company’s
complying with the requirements of Section 7(d)) promptly pay to the Company the amount of such refund (together with any interest paid or credited thereon and after taxes applicable thereto). If, after payment by the Company of an amount on
the Executive’s behalf pursuant to Section 7(c), a determination is made that the Executive shall not be entitled to any refund with respect to such claim and the Company does not notify the Executive in writing of its intent to contest
such denial of refund prior to the expiration of 30 days after such determination, then the amount of such payment shall offset, to the extent thereof, the amount of Gross-Up Payment required to be paid. 
 (f) For purposes hereof, the following terms have the meanings set forth below: 
 (i) “Reduced Amount” shall mean the greatest amount of Agreement Payments that can be paid that would not result in the imposition of the
excise tax under Section 4999 of the Code if the Accounting Firm determines to reduce Agreement Payments pursuant to Section 7(b). 
 (ii) “Net After-Tax Receipt” shall mean the present value (as determined in accordance with Sections 280G(b)(2)(A)(ii) and 280G(d)(4) of the Code) of a Payment net of all taxes imposed on the Executive with respect thereto under
Sections 1 and 4999 of the Code and under applicable state and local laws, determined by applying the highest marginal rate under Section 1 of the Code and under state and local laws which applied to the Executive’s taxable income for the
immediately preceding taxable year, or such other rate(s) as the Executive certifies, in the Executive’s sole discretion, as likely to apply to him in the relevant tax year(s). 
 8. Covenants. (a) Introduction. The parties acknowledge that the provisions and covenants contained in this Section 8 are ancillary and
material to this Agreement and that the limitations contained herein are reasonable in geographic and temporal scope and do not impose a greater restriction or restraint than is necessary to protect the goodwill and other legitimate business
interests of the Company. The parties also acknowledge and agree that the provisions of this Section 8 do not adversely affect the Executive’s ability to earn a living in any capacity that does not violate the covenants contained herein.
The parties further acknowledge and agree that the provisions of Section 10(a) below are accurate and necessary because (i) this Agreement is entered into in the State of Ohio, (ii) Ohio has a substantial relationship to the parties
and to this transaction, (iii) Ohio is the headquarters state of the Company, which has operations nationwide and has a compelling interest in having its employees treated uniformly 

  

 13 

 
within the United States, (iv) the use of Ohio law provides certainty to the parties in any covenant litigation in the United States, and
(v) enforcement of the provision of this Section 8 would not violate any fundamental public policy of Ohio or any other jurisdiction. 
 (b) Confidential Information. The Executive shall hold in a fiduciary capacity for the benefit of the Company and all of its subsidiaries, partnerships, joint ventures, limited liability companies, and other affiliates (collectively, the
“Cardinal Group”), all secret or confidential information, knowledge or data relating to the Cardinal Group and its businesses (including, without limitation, any proprietary and not publicly available information concerning any processes,
methods, trade secrets, research secret data, costs, names of users or purchasers of their respective products or services, business methods, operating procedures or programs or methods of promotion and sale) that the Executive has obtained or
obtains during the Executive’s employment by the Cardinal Group and that is not public knowledge (other than as a result of the Executive’s violation of this Section 8(b)) (“Confidential Information”). For the purpose of
this Section 8(b), information shall not be deemed to be publicly available merely because it is embraced by general disclosures or because individual features or combinations thereof are publicly available. The Executive shall not communicate,
divulge or disseminate Confidential Information at any time during or after the Executive’s employment with the Cardinal Group, except with prior written consent of the applicable Cardinal Group company, or as otherwise required by law or legal
process. All records, files, memoranda, reports, customer lists, drawings, plans, documents and the like that the Executive uses, prepares or comes into contact with during the course of the Executive’s employment shall remain the sole property
of the Company and/or the Cardinal Group, as applicable, and shall be turned over to the applicable Cardinal Group company upon termination of the Executive’s employment. 
 (c) Non-Recruitment of Cardinal Group Employees, etc. Executive shall not, at any time during the Restricted Period (as defined in this
Section 8(c)), without the prior written consent of the Company, engage in the following conduct (a “Solicitation”): (i) directly or indirectly, contact, solicit, recruit or employ (whether as an employee, officer, director,
agent, consultant, or independent contractor) any person who was or is at any time during the previous twelve months an employee, representative, officer or director of the Cardinal Group; or (ii) take any action to encourage or induce any
employee, representative, officer or director of the Cardinal Group to cease their relationship with the Cardinal Group for any reason. A “Solicitation” does not include any recruitment of employees within or for the Cardinal Group. The
“Restricted Period” means the period of Executive’s employment with the Cardinal Group (without regard to any period during which Executive serves as a consulting employee) and the additional period ending on the second anniversary of
the Executive’s Date of Termination or date of retirement, as applicable. 
 (d) No Competition – Solicitation of Business. During
the Restricted Period, the Executive shall not (either directly or indirectly or as an officer, agent, employee, partner or director of any other company, partnership or entity) solicit, service, or accept on behalf of any competitor of the Cardinal
Group the business of (i) any customer of the Cardinal Group at the time of the Executive’s employment or Date of Termination, or (ii) any potential customer of the Cardinal Group which the Executive knew to be an identified,
prospective purchaser of services or products of the Cardinal Group. 
  

 14 

 (e) No Competition – Employment by Competitor. During the Restricted Period, the Executive shall not
invest in (other than in a publicly traded company with a maximum investment of no more than 1% of outstanding shares), counsel, advise, or be otherwise engaged or employed by, any entity or enterprise that is in competition with the business
conducted by any member of the Cardinal Group, (other than a business that is not a significant business to the Cardinal Group as a whole or to the entity or enterprise as a whole). 
 (f) No Disparagement. 
 (i) The Executive
and the Company shall at all times refrain from taking action or making statements, written or oral, that (A) denigrate, disparage or defame the goodwill or reputation of Executive or the Cardinal Group, as the case may be, or any of its
trustees, officers, security holders, partners, agents or former or current employees and directors, or (B) are intended to, or may be reasonably expected to, adversely affect the morale of the employees of the Cardinal Group. The Executive
further agrees not to make any negative statements to third parties relating to the Executive’s employment or any aspect of the businesses of Cardinal Group and not to make any negative statements to third parties about the Cardinal Group or
its trustees, directors, officers, security holders, partners, agents or former or current employees and directors, except as may be required by a court or government body. The Executive and the Company further agree not to make any statements to
third parties about the circumstances of the termination of the Executive’s employment, except as may be required by applicable law (or in response to a statement by the other party in violation of this sentence). 
 (ii) The Executive further agrees that, following termination of employment for any reason, the Executive shall assist and cooperate with the Company
with regard to any matter or project in which the Executive was involved during the Executive’s employment with the Company, including but not limited to any litigation that may be pending or arise after such termination of employment. Further,
the Executive agrees to notify the Company at the earliest reasonable opportunity of any contact that is made by any third parties concerning any such matter or project. The Company shall not unreasonably request such cooperation of Executive and
shall cooperate with the Executive in scheduling any assistance by the Executive taking into account the Executive’s business and personal affairs and shall compensate the Executive for any lost wages or expenses associated with such
cooperation and assistance. 
 (g) Inventions. All plans, discoveries and improvements, whether patentable or unpatentable, made or devised
by the Executive, whether alone or jointly with others, from the date of the Executive’s initial employment by the Company and continuing until the end of any period during which the Executive is employed by the Cardinal Group, relating or
pertaining in any way to the Executive’s employment with or the business of the Cardinal Group, shall be promptly disclosed in writing to the Secretary of the Board and are hereby transferred to and shall redound to the benefit of the Company
and shall become and remain its sole and exclusive property. The Executive agrees to execute any assignment to the Company or its nominee, of the Executive’s entire right, title and interest in and to any such discoveries and improvements and
to execute any other instruments and documents requisite or desirable in applying for and obtaining patents, trademarks or copyrights, at the expense of the Company, with respect thereto in the 

  

 15 

 
United States and in all foreign countries, that may be required by the Company. The Executive further agrees, during and after the Employment Period, to
cooperate to the extent and in the manner required by the Company, in the prosecution or defense of any patent or copyright claims or any litigation, or other proceeding involving any trade secrets, processes, discoveries or improvements covered by
this Agreement, but all necessary expenses thereof shall be paid by the Company. 
 (h) Acknowledgement and Enforcement. The Executive
acknowledges and agrees that: (A) the purpose of the foregoing covenants, including without limitation the noncompetition covenants of Section 8(d) and (e), is to protect the goodwill, trade secrets and other Confidential Information of
the Company; (B) because of the nature of the business in which the Cardinal Group is engaged and because of the nature of the Confidential Information to which the Executive has access, the Company would suffer irreparable harm and it would be
impractical and excessively difficult to determine the actual damages of the Cardinal Group in the event the Executive breached any of the covenants of this Section 8; and (C) remedies at law (such as monetary damages) for any breach of
the Executive’s obligations under this Section 8 would be inadequate. The Executive therefore agrees and consents that if the Executive commits any breach of a covenant under this Section 8 or threatens to commit any such breach, the
Company shall have the right (in addition to, and not in lieu of, any other right or remedy that may be available to it) to temporary and permanent injunctive relief from a court of competent jurisdiction, without posting any bond or other security
and without the necessity of proof of actual damage. 
 (i) Similar Covenants in Other Agreements Unaffected. The Executive currently is, and
in the future may become, subject to covenants contained in other agreements (including but limited to stock option and restricted stock unit agreements) which are similar to those contained in this Section 8. Further, a breach of the covenants
contained in this Section 8 may have implications under the terms of such other agreements, including but not limited to a forfeiture of equity awards and long-term cash compensation. The Executive acknowledges the foregoing and understands
that the covenants contained in this Section 8 are in addition to, and not in substitution of, the similar covenants contained in any such other agreements. The Company agrees that any forfeiture or repayment obligation under any such agreement
shall only be imposed after a determination by the Board of Directors (after providing the Executive with reasonable notice and an opportunity to be heard with counsel) that the Executive has violated any such covenant or has willfully engaged in
any other material misconduct which may be a basis for forfeiture or a repayment obligation thereunder. 
 (j) For the avoidance of doubt,
(i) the term Cardinal Group as used in Section 8 of this Agreement shall not include the CareFusion Corporation or any of its subsidiaries; and (ii) the “business conducted by any member of the Cardinal Group” shall mean the
pharmaceutical distribution and the medical or surgical distribution business and, without limitation, it shall not mean the production of pharmaceuticals, medical devices, or biotech products. 
  

 16 

 9. Successors. (a) This Agreement is personal to the Executive and without the prior written
consent of the Company shall not be assignable by the Executive. This Agreement shall inure to the benefit of and be enforceable by the Executive’s legal representatives, heirs or legatees and the Executive by written notice to the Company may
designate any beneficiary with respect to any amounts due under this Agreement upon the Executive’s death. 
 (b) This Agreement shall
inure to the benefit of and be binding upon the Company and its successors and assigns. 
 (c) The Company will require any successor
(whether direct or indirect, by purchase, merger, consolidation or otherwise) to all or substantially all of the business and/or assets of the Company to assume expressly and agree to perform this Agreement in the same manner and to the same extent
that the Company would be required to perform it if no such succession had taken place. As used in this Agreement, “Company” shall mean the Company as hereinbefore defined and any successor to its business and/or assets as aforesaid which
assumes and agrees to perform this Agreement by operation of law, or otherwise. 
 10. Miscellaneous. (a) This Agreement shall be
governed by and construed in accordance with the laws of the State of Ohio, without reference to principles of conflict of laws. If, under any such law, any portion of this Agreement is at any time deemed to be in conflict with any applicable
statute, rule, regulation or ordinance, such portion shall be deemed to be modified or altered to conform thereto. The captions of this Agreement are not part of the provisions hereof and shall have no force or effect. This Agreement constitutes the
entire agreement of the parties with respect to the subject matter hereof and may not be amended or modified otherwise than by a written agreement executed by the parties hereto or their respective successors and legal representatives. 

(b) All notices and other communications hereunder shall be in writing and shall be given by hand delivery to the other parties or by registered or
certified mail, return receipt requested, postage prepaid, addressed as follows: 
  

					
	If to the Executive:	  	At the most recent address on file at the Company.	  	
			
	If to the Company:	  	Cardinal Health, Inc.	  	
		  	7000 Cardinal Place	  	
		  	Dublin, Ohio 43017	  	
			
		  	Attention: Chief Legal Officer	  	

 or to such other address as either party shall have furnished to the other in writing in accordance herewith.
Notice and communications shall be effective when actually received by the addressee. 
 (c) The invalidity or unenforceability of any
provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement. If any provision of this Agreement shall be held invalid or unenforceable in part, the remaining portion 

  

 17 

 
of such provision, together with all other provisions of this Agreement, shall remain valid and enforceable and continue in full force and effect to the
fullest extent consistent with the law. 
 (d) Notwithstanding any other provision of this Agreement, the Company may withhold from any
amounts payable under this Agreement such Federal, state, local or foreign taxes as shall be required to be withheld pursuant to any applicable law or regulation. 
 (e) The Executive’s or the Company’s failure to insist upon strict compliance with any provision of this Agreement or the failure to assert any right the Executive or the Company may have hereunder,
including, without limitation, the right of the Executive to terminate employment for Good Reason pursuant to Section 4(c)(i)-(v) of this Agreement, shall not be deemed to be a waiver of such provision or right or any other provision or
right of this Agreement, except as specifically provided in a written consent pursuant to Section 4(c). 
 (f) Except as otherwise
expressly provided herein, from and after the Effective Time, this Agreement shall supersede any other employment, severance or change of control agreement between the parties and between the Executive with respect to the subject matter hereof,
including but not limited to the letter agreement between the Executive and the Company dated January 7, 2008 and the Confidentiality and Business Protection Agreement between the Executive and the Company dated January 9, 2009. Any
provision of this Agreement that by its terms continues after the expiration of the Employment Period or the termination of the Executive’s employment shall survive in accordance with its terms. 
 (g) Section 409A. If any compensation or benefits provided by this Agreement may result in a failure of such compensation or benefits to
comply with Section 409A of the Code (to the extent applicable), the Company shall, in consultation with the Executive, modify the Agreement in the least restrictive manner necessary in order to exclude such compensation from the definition of
“deferred compensation” within the meaning of such Section 409A or in order to comply with the provisions of Section 409A, other applicable provision(s) of the Code and/or any rules, regulations or other regulatory guidance
issued under such statutory provisions and without any diminution in the value of the payments to the Executive. All reimbursements and in-kind benefits provided under this Agreement shall be made or provided in accordance with the requirements of
Section 409A of the Code to the extent that such reimbursements or in-kind benefits are subject to Section 409A of the Code. All expenses or other reimbursements paid pursuant herewith that are taxable income to the Executive shall in no
event be paid later than the end of the calendar year next following the calendar year in which Executive incurs such expense or pays such related tax. With regard to any provision herein that provides for reimbursement of costs and expenses or
in-kind benefits, except as permitted by Section 409A of the Code, the right to reimbursement or in-kind benefits shall not be subject to liquidation or exchange for another benefit, the amount of expenses eligible for reimbursement, or in-kind
benefits provided, during any taxable year shall not affect the expenses eligible for reimbursement, or in-kind benefits to be provided, in any other taxable year, provided that, the foregoing clause shall not be violated with regard to expenses
reimbursed under any arrangement covered by Section 105(b) of the Code solely because such expenses are subject to a limit related to the period the arrangement is in effect and such payments shall be made on or before the last day of the
Executive’s taxable year following the taxable year in which the expense occurred. 
  

 18 

 (h) Recoupment. In the event of a restatement of the Company’s consolidated financial
statements occurring after the Effective Date that reduces previously reported net income or increases previously reported net loss, the Company shall have the right to recoup from the Executive any portion of any bonus and other equity or
non-equity compensation received by the Executive, the grant or vesting of which was tied to the achievement of one or more specific performance targets with respect to the period for which such financial statements are or will be restated, and the
Executive engaged in misconduct that caused or materially contributed to the need for the restatement, and if, based on the financial statements as so restated, the Executive otherwise would not have received such bonus or other compensation (or
portion thereof). In the event the Company is entitled to, and seeks, recoupment under this Section 10(h), the Executive shall promptly reimburse the portion of such bonus or other compensation which the Company is entitled to recoup hereunder.
In the event the Executive fails to make prompt reimbursement of any such bonus or other compensation which the Company is entitled to recoup and as to which the Company seeks recoupment hereunder, the Executive acknowledges and agrees that,
notwithstanding Section 6 of this Agreement, the Company shall have the right to (i) deduct the amount to be reimbursed hereunder from the compensation or other payments due to the Executive from the Company or (ii) to take any other
appropriate action to recoup such payments. The Executive acknowledges that the Company does not waive its right to seek recoupment of any bonuses and payments as described under this Section 10(h) for failure to demand repayment or reduce the
payments made to the Executive. Any such waiver must be done in a writing that is signed by both the Company and the Executive. The rights contained in this Section 10(h) shall be in addition to, and shall not limit, any other rights or
remedies that the Company may have under law or in equity, including, without limitation, any rights the Company may have under any other Company recoupment policy or other agreement or arrangement with the Executive. Notwithstanding the above, this
Section 10(h) shall apply only to compensation granted or vesting not later than three (3) years following the date on which the financial statements which are subsequently restated were originally filed with the Securities and Exchange
Commission. 
  

 19 

 (i) The Executive hereby warrants that the Executive is free to enter into this Agreement and to perform
the services described herein. The Company hereby warrants that this Agreement and the equity awards provided hereunder have been duly authorized. 
 IN WITNESS WHEREOF, the Executive has hereunto set the Executive’s hand and, pursuant to the authorization from its Board of Directors, the Company has caused this Agreement to be executed in its name on its behalf, all as of the day
and year first above written. 
  

			
	 /s/ George Barrett

	George Barrett
	Date:
	
	CARDINAL HEALTH, INC.
		
	By	 	 /s/ Gregory B. Kenny

	Name: Gregory B. Kenny
	Title: Chairman, Human Resources and Compensation Committee
	Date:

  

 20Professional Services Agreement

 Exhibit 10.1 
 CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION 
 PROFESSIONAL SERVICES AGREEMENT 
 THIS PROFESSIONAL SERVICES AGREEMENT
(“Agreement”), dated July 26, 2007 (the “Effective Date”), is between OFFICE DEPOT, INC., a Delaware corporation located at 2200 Old Germantown Road, Delray Beach, FL 33445 (“Office Depot”),
including its subsidiaries and affiliates and SUPPORTSOFT, INC., located at 1900 Seaport Blvd., 3rd Floor, Redwood City, California 94063 (“SupportSoft”) (each of SupportSoft and Office Depot, a “Party,” and
together, the “Parties”). Office Depot and SupportSoft agree as follows: 
  

	1.	Definitions. In addition to terms defined elsewhere in the Agreement, the following terms have the meanings ascribed to them below. 

  

	 	1.1.	“Customer” means a purchaser of technology support services from Office Depot who has entered into a Work Order with Office Depot for those services and purchases
the services for internal use and not for distribution or resale. 

  

	 	1.2.	“End User License Agreement” or “EULA” means the license agreement accompanying SupportSoft Software and governing end users access to and use of
the Software. 

  

	 	1.3.	“Intellectual Property Rights” means all current and future worldwide patents, patent applications, copyrights, copyright registrations and applications therefore,
mask work rights, trade secrets, and all other intellectual property rights recognized anywhere in the world, now known or later developed, and the related documentation or other tangible expression thereof, including documentation related to
ownership. 

  

	 	1.4.	“Software” means the SupportSoft software, in object code, and any accompanying documentation, that SupportSoft may provide to Office Depot pursuant to an SOW for
distribution to Customers, solely for Customers’ internal use in conjunction with the purchase of Services. 

  

	 	1.5.	“Statement of Work” or “SOW” means a mutually agreed, signed statement of work attached to this Agreement and incorporated herein by reference.

  

	 	1.6.	“Technology” means all technology, including all inventions, know-how, techniques, design rules, algorithms, routines, software, files, databases, works of
authorship, processes, devices, prototypes, schematics, test methodologies, any media on which any of the foregoing is recorded, and any other tangible embodiments of any of the foregoing. 

  

	 	1.7.	“Work Order” means the order form and accompanying terms and conditions applicable to Customers’ purchase of services from Office Depot.

  

	2.	Services. During the term of this Agreement, SupportSoft shall make itself and its personnel available to perform technology support services, as described in the
Remote Services Program Specification attached as Exhibit A to this Agreement and in any SOW, to Customers of Office Depot (the “Services”). For each Customer purchase of Services, Office Depot will enter into a Work Order with the
Customer identifying the particular Services sold, and containing terms and conditions for the delivery of the Services that are substantially similar to, and at least as protective to SupportSoft, as the support.com Terms and Conditions attached
hereto as Exhibit D (support.com Service Terms and Conditions). 

  

	3.	Marketing and Promotional Activities. 

  

	 	3.1.	Branding. The Services will be branded by Office Depot and will be identified as “Delivered by support.com”, as further described in Exhibit A. Unless
otherwise set forth in an Exhibit or SOW, neither Party may engage in any marketing or promotional activities involving the other Party’s brand features without the other Party’s prior written consent, and any such use shall be subject to
appropriate license terms. 

  

	 	3.2.	Marketing Plan. Each Party shall perform its respective marketing and promotion activities with respect to the Services as set forth in Exhibit E (Marketing Plan).

  

	4.	Intellectual Property; Licenses. 

  

	 	4.1.	Intellectual Property Ownership. SupportSoft retains and shall own all right, title and interest in and to its Technology, Software and Services, and all Intellectual
Property Rights in and to the foregoing. Office Depot shall acquire no right, title or interest in any Intellectual Property Rights related to SupportSoft’s Technology, Services or Software other than the license rights as described in
Section 4 of this Agreement. All rights not expressly granted, are reserved to SupportSoft. 

  

	 	4.2.	 License to SupportSoft Software. Subject to the terms and conditions of this Agreement and the applicable SOW, SupportSoft hereby grants to Office Depot a
nonexclusive, nontransferable license (without the right to grant sublicenses) to (i) reproduce and distribute the Software (in executable form only) solely to Customers who agree to be bound by the terms of the applicable end user license
agreements and solely as bundled with the Services; and (ii) use the Software solely in providing Services to such Customers. 

	 	4.3.	Software License Restrictions. Except to the extent expressly stated herein, Office Depot shall not (and shall not enable or permit any third party to) (i) decompile,
disassemble, or otherwise reverse engineer (except to the extent that applicable law prohibits reverse engineering restrictions) or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats or programming or
interoperability interfaces of the Software by any means whatsoever, (ii) remove any product identification, copyright or other notices, (iii) provide, lease, lend, or use for timesharing, service bureau or hosting purposes, or otherwise
use or allow others to use the Software to or for the benefit of third parties, (iv) modify, translate, convert to another programming language, incorporate into or with other software or create a derivative work of any part of the Software or
SupportSoft Technology, (v) disseminate information or analysis (including, without limitation, benchmarks) regarding the quality or performance of the Software, (vi) use any third party software included with the Software, except in
conjunction with the Software and Services, or (vii) access or use any portion or functionality of the Software not expressly licensed to Office Depot or utilize the Software, or any component or output thereof, except through application
program interfaces documented by SupportSoft. Office Depot must reproduce and include the copyright notice and other proprietary notices that appear on the original Software on any copies and any media thereof made in accordance with the terms of
this Agreement. 

  

	 	4.4.	SupportSoft Trademark License. Subject to the terms and conditions of this Agreement, SupportSoft grants to Office Depot a nonexclusive, nontransferable license (without the
right to grant sublicenses) to use and reproduce the SupportSoft trademarks and logos identified in writing by SupportSoft solely in connection with the marketing and promotional activities contemplated under Section 3. Office Depot agrees to
comply with SupportSoft’s trademark guidelines and policies provided by SupportSoft, as may be modified by SupportSoft from time to time in its sole discretion. Office Depot acknowledges SupportSoft’s exclusive ownership of the SupportSoft
trademarks and logos and agrees not to take any action inconsistent with such ownership. Upon SupportSoft’s reasonable request, Office Depot will provide SupportSoft with samples of materials that contain the SupportSoft trademarks or logos
prior to their public use, distribution or display for SupportSoft’s quality assurance purposes. 

  

	 	4.5.	Office Depot Trademark License. Subject to the terms and conditions of this Agreement, Office Depot grants to SupportSoft a nonexclusive, nontransferable license (without the
right to grant sublicenses) to use and reproduce the Office Depot trademarks and logos identified in writing by Office Depot solely in connection with SupportSoft’s performance of the Services contemplated in the Agreement. SupportSoft agrees
to comply with Office Depot’s trademark guidelines and policies provided by Office Depot, as may be modified by Office Depot from time to time in its sole discretion. SupportSoft acknowledges Office Depot’s exclusive ownership of the
Office Depot trademarks and logos and agrees not to take any action inconsistent with such ownership. Upon Office Depot’s reasonable request, SupportSoft will provide Office Depot with samples of materials that contain the Office Depot
trademarks or logos prior to their public use, distribution or display for Office Depot’s quality assurance purposes. 

  

	5.	Term and Termination. The term of this Agreement shall commence on the Effective Date and continue for a period of *** (***) *** after the
National Launch, as specified in Exhibit A to this Agreement (the “Initial Term”). Upon the expiration of the Initial Term, the Parties may agree to extend the Agreement for an additional *** (***) *** (the “Renewal Term”)
by written agreement. 

  

	 	5.1.	Except as otherwise set forth herein, upon termination, Office Depot shall not be obligated to SupportSoft, or its successors or assigns, for any payments other than for Services
performed in accordance with this Agreement prior to the date of termination. 

  

	 	5.2.	If either Party fails to perform any of its material obligations hereunder, and does not cure such failure within thirty (30) days after receipt of written notice from the
non-defaulting Party, the non-defaulting Party may, in addition to any other rights it may have under this Agreement, terminate this Agreement. 

  

	 	5.3.	Absent a good faith dispute, if Office Depot fails to make payment to SupportSoft pursuant to this Agreement when such payment is due, and does not fully cure such failure within
ten (10) business days after receipt of written notice thereof from SupportSoft, SupportSoft may, in addition to any other rights it may have under this Agreement, terminate this Agreement. 

  

	 	5.4.	If, under the terms of this Agreement, Office Depot is unable to ramp up to, or otherwise withdraws, such quantity or type of services and, SupportSoft, in its reasonable judgment,
determines that it is no longer commercially reasonable for SupportSoft to continue to provide any or all Services hereunder, based upon the then-current pricing and contractual terms, then SupportSoft may terminate this Agreement upon thirty
(30) days’ prior written notice. 

 *** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***

	 	5.5.	After the Initial Term, either Party may terminate the Agreement for convenience upon *** (***) *** prior written notice to the other Party. 

  

	 	5.6.	The following Sections will survive any expiration or termination of this Agreement: Sections 1, 4.1, 4.3, 5.6, 6, 8.2 (for the period identified therein), 9, 11.2, 12.3, 14, 15,
16, and 18. 

  

	6.	Payment. Rates charged for Services shall be set forth in Exhibit F (Pricing), attached hereto, unless otherwise set forth in an SOW. SupportSoft will invoice Office
Depot monthly for Services performed in the immediately preceding month. Payments shall be made in full within *** (***) *** following the date of invoice. Services will be deemed accepted upon completion of performance.

  

	 	6.1.	Office Depot agrees to pay amounts equal to any applicable taxes, including, but not limited to, sales and use taxes, resulting from any transaction under this Agreement, excluding
taxes based on SupportSoft net income. 

  

	7.	Independent Contractor. Pursuant to this Agreement, SupportSoft and Office Depot intend to enter into an arm’s-length commercial relationship. The Parties confirm
and agree that no employment relationship is intended nor will be created by provision of Services contemplated by this Agreement. SupportSoft and its personnel, in performing the Services, shall act solely as an independent contractor; SupportSoft,
and any employees or agents of SupportSoft, shall under no circumstances be treated as or deemed to be employees of Office Depot. Nothing in this Agreement shall be construed to create a partnership, agency, joint venture, or employer-employee
relationship as between Office Depot and SupportSoft, or as between Office Depot and SupportSoft employees. SupportSoft understands Office Depot has no federal, state, or local obligations regarding employee liability or insurance to employees of
SupportSoft, and Office Depot’s total commitment and obligations concerning such under this Agreement are limited to the cash payments set forth herein or in any applicable SOW. SupportSoft expressly represents and agrees that it is solely
responsible for timely remittance to appropriate authorities of all federal, state, and local taxes and charges incident to the provision of and payment of compensation and/or benefits owing to its employees for Services and to the operation of
SupportSoft’s business, including, but not limited to, payment of workers’ compensation insurance premiums, social security taxes (FICA, OASDI, Medicare hospitalization), and federal and state income taxes (including quarterly estimated
taxes). NEITHER SUPPORTSOFT NOR ITS EMPLOYEES SHALL HOLD ITSELF (OR HIMSELF OR HERSELF, AS THE CASE MAY BE) OUT OR OTHERWISE REPRESENT ITSELF (OR HIMSELF OR HERSELF, AS THE CASE MAY BE) TO ANY PERSON OR ENTITY AS ANYTHING OTHER THAN AN INDEPENDENT
CONTRACTOR OF OFFICE DEPOT. Unless otherwise set forth in a Statement of Work, neither SupportSoft nor its employees shall be entitled to enter into any contract, agreement, arrangement, or association on behalf of Office Depot. SupportSoft shall
have sole right and responsibility to supervise its employees in the performance of the Services. Each Party shall comply with all state and federal laws which relate to the employment of its employees and of conduct of its business.

  

	8.	Written Records and Reporting; Audit. 

  

	 	8.1.	Records. From time to time, as specifically set forth in the applicable SOW, each Party shall furnish to the other Party written reports pertaining to the Services, including
details regarding Work Orders, sales volumes, sales forecasts, transactions, and Services delivered. 

  

	 	8.2.	Audit. Each Party agrees to maintain records supporting the payments made hereunder for a period of two (2) years following the date that the payment is due. The
relevant portion of such records and accounts will be available for inspection and audit by an independent certified public accountant selected by the auditing Party and acceptable to the other Party (but not more than once in any twelve
(12) month period) during regular business hours, upon reasonable advance notice, and conducted in a manner that does not unreasonably interfere with the operation of the audited Party’s business. Except as provided herein, the auditing
Party will bear the sole costs and expenses in connection with such audit. Any underpayments discovered under any audit performed pursuant to this Section 8.2 will be paid promptly by the audited Party following the receipt of a final report
from the auditor. Any overpayments found by the auditor will be deducted from any following payments due until such overpayment is fully recouped there from. In the event that a discrepancy is found of greater than ten percent (10%) of revenue
for the period that is being audited, then the audited Party will bear the reasonable costs of the audit. 

  

	9.	Confidential Data. During the performance of this Agreement, each Party may disclose to the other certain Confidential Information, as such term in defined in the
Mutual Nondisclosure Agreement entered into by and between the Parties on *** (herein, the “NDA”). Such NDA is attached hereto as Exhibit G (Mutual Nondisclosure Agreement) and is incorporated herein by reference. Any such Confidential
Information disclosed hereunder will be subject to the terms and conditions of the NDA; provided that, as related to Confidential Information disclosed under this Agreement, the rights and obligations of the Parties under such NDA will survive for a
period of two (2) years after termination or expiration of this Agreement. 

 *** CONFIDENTIAL MATERIAL REDACTED AND
SEPARATELY FILED WITH THE COMMISSION *** 

	10.	Conflict of Interest. SupportSoft represents and warrants that it has no commitments or obligations to perform Services for others during the period of this Agreement
which would materially interfere with the performance of SupportSoft obligations under this Agreement. Other than as prohibited by this paragraph, SupportSoft shall be free to provide services to its other customers and clients.

  

	11.	Compliance with Regulations and Policies. Unless otherwise set forth in the applicable SOW, SupportSoft shall perform the Services at SupportSoft premises or on-site
at Office Depot’s premises, and shall be responsible for providing all equipment and supplies necessary to perform the Services. If the performance of the Services requires SupportSoft to be located at Office Depot facilities, SupportSoft shall
comply with all applicable federal or state laws and regulatory requirements, all safety and health regulations, and all policies and procedures, including anti-harassment policies, prescribed by Office Depot and provided to SupportSoft. SupportSoft
remains responsible for ensuring that SupportSoft employees comply with such laws, regulations, and safety laws and policies and procedures, and supervision of SupportSoft employees remains SupportSoft’s responsibility.

  

	 	11.1.	SupportSoft hereby certifies compliance with all federal, state, and local employment laws and regulations, including, but not limited to, the Immigration Reform and Control Act
(“IRCA”). SupportSoft specifically certifies that each of its employees and subcontractors have completed an 1-9 form as required by IRCA and that the completed forms are maintained in accordance with the provisions of IRCA.

  

	 	11.2.	Each Party agrees to comply with the other Party’s then-current privacy policy provided by such Party), relating to any of a Customer’s personally identifiable information
so disclosed. 

  

	12.	Warranty; Warranty Disclaimer. 

  

	 	12.1.	SupportSoft represents and warrants that Services provided hereunder shall be performed (i) in a professional, timely and workmanlike manner, (ii) in accordance with
industry standards; and (iii) substantially in accordance with the applicable SOW. As the sole and exclusive remedy for breach of the foregoing warranty, if a Customer experiences a problem with the Services and calls SupportSoft within seven
(7) days of the date the Services were originally performed, SupportSoft will use commercially reasonable efforts to try to resolve the Customer’s problem at no additional charge, but no refund will be provided. As set forth below, there
are no other warranties for the Services, SupportSoft shall pass through to Office Depot all applicable manufacturer warranties, if such warranties have been granted to SupportSoft. 

  

	 	12.2.	Customer Consents and Licenses. Office Depot represents and warrants that it will obtain all required consents and authorizations from Customers to enable SupportSoft to access
Customers’ computers and perform the Services. For any software provided by SupportSoft to Office Depot for distribution to Customers or installation on Customer computers, as set forth in an SOW, Office Depot will require any Customer or other
end user of such software to agree to be bound by the terms and conditions of any applicable SupportSoft EULA or third-party end user license agreement. Office Depot will also provide each such Customer with copies of the applicable Supportsoft EULA
and third-party end user license agreements and will present to such Customer SupportSoft’s then-current privacy policy, with a statement that such privacy policy applies to the Services performed by SupportSoft. 

  

	 	12.3.	EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. SUPPORTSOFT DOES NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING CUSTOMER QUESTIONS OR COMPUTER PROBLEMS. SUPPORTSOFT MAKES NO WARRANTY THAT THE SERVICES WILL MEET USERS’
EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMERS FROM THE SERVICES OR FROM OFFICE DEPOT SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT CUSTOMERS ACCESS, DOWNLOAD OR USE
WITH THE SERVICES IS DONE AT CUSTOMERS’ OWN DISCRETION AND RISK AND CUSTOMERS AGREE THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES. 

	13.	Staffing. SupportSoft is responsible for supplying its employees to perform the Services, and SupportSoft is responsible for supervising and/or directing those
employees. It is SupportSoft’s responsibility to ensure that its employees are sufficiently competent and experienced to ensure that the Services are performed in accordance with good industry practices. SupportSoft shall use reasonable efforts
to ensure the continued employment by SupportSoft of its employees or subcontractors who perform the Services for Office Depot pursuant to this Agreement. If, at any time during the performance of this Agreement, in Office Depot’s sole but
reasonable determination, the performance of a particular SupportSoft employee or subcontractor is not compliant with the terms of this Agreement, Office Depot shall promptly notify SupportSoft in writing of Office Depot’s determination and the
Parties shall discuss in good faith the appropriate actions to be taken to resolve such issue. SupportSoft shall be primarily liable for the acts or omissions of any subcontractors engaged to perform Services under this Agreement or any SOW.

  

	14.	Intellectual Property Indemnity. SupportSoft agrees, at its own expense, to (1) indemnify and defend Office Depot against or, at its option, to settle any third
party claim, suit, or proceeding brought against Office Depot on the issue of any U.S. trademark, patent, or copyright infringement with respect to the SupportSoft Technology or Software provided to Office Depot, or Services performed by
SupportSoft; and (2) pay Office Depot any and all costs, damages, and reasonable attorneys’ fees and expenses for which Office Depot is found liable to such third party as a result of, or agrees to pay in settlement of, any lawsuit based
on such a claim, provided that Office Depot (i) notifies SupportSoft within a reasonable period after it receives notice of such claim, (ii) provides SupportSoft sole control over the defense or settlement of such claim, and
(iii) fully cooperates with SupportSoft in its defense or settlement of such claim. Notwithstanding the foregoing, SupportSoft will have no obligation under this Section 14 with respect to any such infringement claim based on a combination
of the SupportSoft Technology, Software or Services with any products, technology or services not provided by SupportSoft, or for any modification or unauthorized use of the SupportSoft Technology, Software or Service. 

  

	15.	Indemnification. With respect to damages related to third parties, each Party (the “Indemnifying Party”) shall indemnify and hold harmless the other Party
(the “Indemnified Party”), its agents, and its employees from and against any and all liability, loss, damage, or expense, including reasonable legal fees and costs of defense, arising from any third party claim, demand, action, or cause
of action asserted against the Indemnified Party to the extent resulting from: (i) any breach of any representation, warranty or covenant by the Indemnifying Party; (ii) negligence or willful misconduct on the part of the Indemnifying
Party, its employees, subcontractors, or agents; and/or (iii) the Indemnifying Party’s failure to comply with federal, state, local, or other applicable law relating to its performance of services or this Agreement (including, but not
limited to, those laws set forth in Section 11 above). The Indemnified Party shall notify the Indemnifying Party as soon as practicable of any circumstances or set of circumstances that might reasonably lead to the operation of this paragraph.
The Indemnifying Party will have sole control over the defense or settlement of such matters, and the Indemnified Party agrees to cooperate fully in such defense or settlement. 

  

	16.	Limitation of Liability. EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS IN SECTIONS 14 AND 15 ABOVE OR EITHER PARTY’S WILLFUL, OR KNOWING BREACH OF
SECTION 4, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR ITS
USE, LOSS OF PROFITS, LOSS OF BUSINESS, OR OTHER ECONOMIC DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. REGARDLESS OF THE FORM OF ACTION, OTHER THAN AN ACTION FOR PAYMENT OF AMOUNTS DUE UNDER THE AGREEMENT, THE PARTIES’
INDEMNIFICATION OBLIGATIONS IN SECTIONS 14 AND 15 ABOVE, AND EITHER PARTY’S WILLFUL OR KNOWING BREACH OF SECTION 4, THE TOTAL LIABILITY OF EITHER PARTY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO SUPPORTSOFT FOR SERVICES
SATISFACTORILY PERFORMED UNDER THIS AGREEMENT AS OF THE DATE OF SUCH CLAIM. 

  

	17.	Insurance. 

  

	 	17.1.	SupportSoft Liability Insurance. During the performance of the Services, SupportSoft at its cost and expense, shall purchase and maintain the insurance set forth in this
Section 17. The insurance shall be purchased and maintained in companies acceptable to Office Depot and shall be primary with no right of contribution. 

  

	 	17.2.	Workers’ Compensation and Employers’ Liability. Statutory Worker’s Compensation Insurance and Employer’s Liability Insurance with a limit of $1,000,000;
including coverage for occupational injury, illness and disease, and other similar social insurance in accordance with the laws of the country, state or territory exercising jurisdiction over the employee. 

	 	17.3.	General Liability. Comprehensive General Liability Insurance, including Products, Completed Operations, Premises Operations, Personal and Advertising Injury, Contractual and
Broad Form Property Damage liability coverage, on an occurrence basis, with a minimum combined single limit per occurrence of $1,000,000 and a general aggregate limit of $2,000,000. 

  

	 	17.4.	Automobile Liability. Automobile Liability Insurance covering use of all owned, non-owned and hired automobiles for bodily injury, property damage, uninsured motorist and
underinsured motorist liability with a minimum combined single limit per accident of $1,000,000. 

  

	 	17.5.	Insurance Certificate. Unless otherwise agreed to by the Parties, SupportSoft shall not be permitted to begin to provide Services without first delivering to Office
Depot’s designated representative certificates from SupportSoft insurers evidencing the above reference coverages. 

  

	 	17.6.	No Waiver. Failure of Office Depot to demand insurance certificates or other evidence of full compliance with these insurance requirements or failure of Office Depot to
identify a deficiency from evidence that is provided shall not be construed as a waiver of SupportSoft’s obligation to maintain such insurance. 

  

	 	17.7	Deductibles. SupportSoft may purchase the above-required insurance policies with such reasonable deductibles as it may elect; provided that losses not covered by reason of
such deductible shall be for SupportSoft account. 

  

	18.	General. 

  

	 	18.1.	Assignment. Neither Party shall assign this Agreement without the prior written consent of the other Party, which consent shall not be unreasonably withheld or delayed. Any
attempt to assign this Agreement without prior consent shall be void. 

  

	 	18.2.	Entire Agreement. This Agreement, including completed SOWs, Schedules, Appendices and Exhibits, constitutes the entire agreement between the Parties. All prior negotiations,
proposals, and agreements between the Parties concerning the subject matter contained in this Agreement, are canceled and superseded by this Agreement. Any changes to this Agreement must be agreed to by both Parties in writing.

  

	 	18.3.	Notices and Consent. Any notice, demand, or consent required or permitted to be given under the terms of this Agreement shall be deemed to have been duly given or made, if
given by any of the following methods: 

 18.3.1 Deposited in the United States mail, in a sealed envelope, postage prepaid, by
registered or certified mail, return receipt requested, or hand delivered, respectively addressed as follows: 
  

			
	To Office Depot:	  	Office Depot, Inc
	  	 2200 Old Germantown Road
 Delray Beach, FL
33445

	  	Attention: John Lostroscio, Vice President
		
	With a copy to:	  	Office Depot, Inc.
	  	 2200 Old Germantown Road
 Delray Beach, FL
33445

	  	Attn: Office of the General Counsel
		
	To SupportSoft:	  	SupportSoft, Inc.
	  	 1900 Seaport Blvd., Third Floor
 Redwood City, CA
94063

	  	Attn: Richard Mandeberg
		
	With a copy to:	  	SupportSoft, Inc.
	  	 1900 Seaport Blvd., Third Floor
 Redwood City, CA
94063

	  	Attn: Office of the General Counsel

 18.3.2 Sent to the above address via an established national overnight delivery service, charges
prepaid; or 
 18.3.3 Sent via any electronic communications method, if the sender (i) obtains written confirmation of receipt of the
communication by the electronic communication equipment at the office of the addressee listed above; and (ii) immediately follows such notice with a second notice in one of the methods set forth in 18.3.1 or 18.3.2 above. 
 18.3.4 Notices shall be effective on the third day after posting if sent by mail, on the next day after posting if sent by express courier and on the day
of dispatch if manually delivered within regular business hours or if transmitted within regular business hours by electronic communication methods. 
  

	 	18.4.	Severability. If a court of competent jurisdiction shall hold any provisions of this Agreement invalid or unenforceable, such invalidity or unenforceability shall not affect
any other provision of this Agreement. 

	 	18.5.	Waiver. The failure of either Party to enforce at any time or for any period of time any of the provisions of this Agreement will not be construed to be a waiver of such
provisions or of its right thereafter to enforce such provision and each and every provision thereafter. 

  

	 	18.6.	Invalid Provisions. If any of the provisions of this Agreement are held to be invalid, illegal, or unenforceable, the provisions shall remain in effect to the extent allowed
by law and the validity, legality, and enforceability of the remaining provisions shall in no way be affected or impaired thereby. 

  

	 	18.7.	Governing Law. This Agreement shall be interpreted in accordance with New York law. Each Party acknowledges that any actual or threatened breach of Section 4 or 9 may
cause the other Party irreparable harm for which money damages may not be an adequate remedy, and that injunctive relief may be an appropriate remedy for such breach. Each party will comply with all applicable export and import control laws and
regulations in the use and distribution of the Software, Services and any other SupportSoft Technology. 

  

	 	18.8.	Breaches of Agreement. Both Parties agree that if either Party breaches any term or condition of this Agreement, subject to the non-breaching Party’s termination rights
under Section 5, the remaining provisions, clauses, and/or articles of this Agreement, or parts thereof, remain valid and in full force or effect. 

  

	 	18.9.	Non-Solicitation of Personnel. Neither Party shall employ or otherwise contract for the same or similar services of any current employee, subcontractor or agent (hereafter
collectively referred to for this provision as “Personnel”) of the other Party, performing duties in support of this Agreement, or Personnel hired by the other Party, performing duties in support of this Agreement, during the term hereof
until one year after the earlier of: (a) the termination of such Personnel’s employment; or (b) the termination of this Agreement. No offer or other form of solicitation of employment will be made at any time when the employment of
such Personnel is prohibited by this Agreement; provided however, that this limitation shall not prohibit the solicitation, recruitment or hiring of anyone who is identified solely as a result of their response to a general advertisement by Office
Depot. The intention of this Section is to prohibit the active recruitment of Personnel of the other Party. 

  

	 	18.10.	Force Majeure. Neither Party will be responsible or liable in any way for its failure to perform or delay in performance of its obligations under this Agreement during any
period in which performance is prevented or hindered by conditions beyond its reasonable control, including, but not limited to, acts of God, fire, flood, failure or public utilities, war, criminal activity, malicious acts, embargo, strikes, labor
disturbances, explosions, riots, and laws, rules, regulations and orders of any governmental authority. 

  

	 	18.11.	Counterparts. This Agreement may be executed in one or more counterparts, each of which will be deemed to be an original but all of which together will constitute one and the
same instrument. 

  

	 	18.12.	Authority. By signing this Agreement, the undersigned representatives of SupportSoft and Office Depot represent and warrant that he/she has the power and authority to sign
this Agreement and that once signed this Agreement is legally binding on SupportSoft and Office Depot respectfully, 

  

									
	SUPPORTSOFT, INC.	  		  	OFFICE DEPOT, INC.
					
	By	  	 /s/    Ken Owyang
	  		  	By	  	 /s/    Stephen Olsen

	Name	  	 Ken Owyang
	  		  	Name	  	 Stephen Olsen

	Title	  	 CFO
	  		  	Title	  	 VP Merchandise Strategy & Scs

	Date	  	 26 July 2007
	  		  	Date	  	 7/27/07

				
	

	  		  	By	  	 /s/    Scott Koern

		  		  	Name	  	 Scott Koern

		  		  	Title	  	 SVP

		  		  		  	Date	  	 7/27/07

					
		  		  		  		  	

			
	List of Exhibits
		
	A	 	Remote Services Program Specification
		
	B	 	Service Statements of Work
		
	C	 	Associate Standard Operating Procedures
		
	D	 	support.com Service Terms and Conditions
		
	E	 	Marketing Plan
		
	F	 	Pricing
		
	G	 	Mutual Nondisclosure Agreement

 EXHIBIT A 
 REMOTE SERVICE PROGRAM SPECIFICATION 
 1. Program Overview 
 In this Remote Services Program, SupportSoft will deliver remote technology problem resolution services in support of Office Depot’s consumer and small and medium
business service offering. Office Depot will assume responsibility for demand generation and the associated activities including consumer advertising, promotions, product bundling, etc. SupportSoft will assume responsibility for remote service
delivery including providing the services and the associated technical functionality, appropriate staffing capacity, and cross functional processes to ensure the services are delivered according to Office Depot’s standards as outlined below.

 The parties will work closely to define the services and processes that comprise the program and meet Office Depot’s objectives. Based on mutually
agreed upon specifications and appropriate input from Office Depot, SupportSoft will tailor its services and supporting technology and will build the necessary reporting and technical integration components to support the program requirements.
Office Depot will share its marketing and promotional activities and expected sales estimates to allow SupportSoft to properly staff its call center operations and meets its financial objectives. 
 The program will be designed for initial deployment through Office Depot’s retail stores. The parties will design the core components of the program and run a pilot
program in a limited number of stores with a limited number of services available as mutually agreed upon. Based on the pilot results, the Parties expect to make any required modifications to the services and processes and deploy the program
nationally to all Office Depot stores. The parties will work closely to review and manage program performance, add or revise new service offerings, amend policies and procedures and integrate to additional Office Depot sales channels. 
 2. Requirements and Specifications 
 Transaction Flow; Work Orders.
For each Office Depot sales channel, Office Depot and SupportSoft will work together to implement the appropriate Customer POS process and work flow, including the creation and hosting of an online landing page at a URL specified by SupportSoft,
where Office Depot Associates and Customers may initiate the service provision process. For each Customer purchase of Services, Office Depot will enter into a Work Order Agreement with the Customer identifying the particular Services sold, and
containing terms and conditions for the delivery of the Services that are substantially similar to, and at least as protective to SupportSoft, as the support.com Terms and Conditions attached hereto as Exhibit D (support.com Service Terms and
Conditions). 
 Provision of Services to Customers. Office Depot shall make the Services available to Customers according to the specification defined in
each applicable SOW. Unless otherwise provided in an SOW, SupportSoft personnel will provide the Services to Customers via a remote connection over the Internet and by telephone. Customers may receive the Services in one of two ways:
(1) directly from SupportSoft, via access to an online Services Redemption page hosted by SupportSoft, or (2) in an Office Depot store, with Office Depot Associates connecting to a SupportSoft online Service Request page on behalf of the
Customer. 
 Branding. The Service tools and materials provided directly by Support.com will be identified as “Delivered by Support.com”. ***.
Office Depot will provide its service brand documentation to facilitate service development, delivery scripting and call center training. 
 Customer
Information. In order to enable SupportSoft to perform the Services, Office Depot will provide SupportSoft with a copy of the Work Order information and any other configuration specifications required for SupportSoft to deliver the purchased
services. Once the Services under a Work Order are completed, SupportSoft will provide both the Customer and Office Depot a written report as to the technology support services performed. 
 Point of Sale (POS) Integration. For the initial launch, SupportSoft will integrate to the retail store POS through the DecisionOne Work Order system. Office Depot will
assume all responsibilities for the accuracy of the data transferred to SupportSoft from the Work Order System and the stability and performance of that system. The program may be integrated to additional Office Depot sales channels, provided that
any terms, processes and integration components relating to those additional channels will be mutually agreed upon and attached to this agreement as additional Exhibits. 
 Pre-Launch Activities. SupportSoft’s delivery of the Services may be conditioned upon the Parties’ completion of certain implementation, training, configuration, installation, and other preparatory
activities. The parties agree to work closely to define a mutually agreeable timeline to develop, deliver and implement all required program components. 
 Service Pricing and Fees. All pricing and associated fees will be set forth in Exhibit F. 
 *** CONFIDENTIAL MATERIAL REDACTED
AND SEPARATELY FILED WITH THE COMMISSION *** 

 Press Release. The Parties will negotiate in good faith the timing and content of a press release announcing the public
availability of the Services. 
 Change Control Process. Each party has the right, upon written notice to the other, to request changes and/or modifications
to the program, by notifying the other party with a written Change Order Request. Upon receipt of such notification, the receiving party shall promptly evaluate the request to determine the impact the change would have on the program. Once the
evaluation has been completed by the receiving party, the parties agree to discuss any objections or concerns in good faith, and mutually agree upon a path to resolution within ten (10) working days thereof. The parties shall then execute the
Change Order Request to reflect all changes agreed upon which shall be attached to this agreement as an amendment to the applicable Exhibit. 
 3.
Responsibilities 
 By Office Depot: 
 1. Program Promotion
and Marketing: Office Depot will be responsible for all marketing, advertising and promotional activities. In the event that the parties agree to develop promotional bundles including both product and the remote Services, Office Depot will be
responsible for acquiring all rights and permissions associated with the promotions. 
 2. Deployment Support: Office Depot will provide the resources to
appropriately deploy the program within its store operations including but not limited to associate and field services training, in-store service delivery space build out, and appropriate internet access and connectivity. 
 3. POS Reporting: For the National Launch, Office Depot will provide daily automated POS reports which detail service transacted the previous day and including Work
Order Number, Store Number, and SKU Service Quantity. The Parties agree that for the pilot period, Office Depot will provide manual POS reports on a daily basis. 
 By SupportSoft: 
 Associate Standard Operating Procedures: As mutually agreed upon, SupportSoft will define, design and implement the key program
processes required to appropriately support service delivery and provide the necessary documentation to effectively train the Office Depot personnel. These processes will be defined in Exhibit C. The parties may amend or add new Procedures provided
that the updates are executed per the Change Control Process outlined above and are attached to this agreement in Exhibit C. 
 Service SKU Development and
Delivery: As mutually agreed upon, SupportSoft will define, design and implement the service delivery and provide the necessary documentation to effectively train the Office Depot personnel. The services will each be defined in Exhibit B. The
parties may amend or add new service provided that the updates are executed per the Change Control Process outlined above and are attached to this agreement in Exhibit B. 
 Delivery Functionality Development and Maintenance: SupportSoft is responsible for developing and maintaining the program delivery components including but not limited to the work order integration, online redemption
pages, and the service tools such as system tune up, remote control, etc. 
 Service Delivery Report and Invoicing: SupportSoft will provide a monthly
Service Delivery Report which mirrors the information layout provided in the Office Depot POS Report. SupportSoft will invoice Office Depot monthly for the service delivered in the preceding month per the payment terms defined in section 6 and
pricing terms outlined in Exhibit F. 
 4. Timeline and Milestones 
 Unless otherwise agreed in writing by the Parties, the following timelines will apply: 
 Pilot Launch: July 27, the
parties will launch a pilot program with reduced set of services and into a limited number of stores, as more fully described in an SOW. The parties will develop the required program components and properly prepare and train their respective teams
to support the initial pilot program. 
 Initial Forecast: At least eight (8) weeks prior to National Launch (as defined below), the parties will review
the Office Depot marketing and promotion plan and determine a mutually agreed upon sales forecast including day of week and time of day estimates for the sixteen weeks of the program after the national launch. 
 Launch Preparation: In order to properly prepare for the national launch, Office Depot will commence store training and SupportSoft will begin call center training no
later than six (6) weeks prior to the date of the National Launch. 
 National Launch: The program will be deployed nationally to all 1200 Office Depot
stores and online on or before ***. 

 5. Service Level Agreement and Business Hours 
 SupportSoft will provide the following service levels: (i) *** (***%) of customer and associate calls will be answered by SupportSoft within *** (***) ***, beginning after all
Interactive Voice Response system prompts and user selections have concluded, and (ii) customers shall abandon not more than *** (***%) of total calls provided that such service levels are measured on a monthly average basis
for calls made to the Office Depot service that extend beyond the IVR prompts and are received during the then current business hours. The program will be available to consumers and associates daily from 5 am to 2 am eastern time. Any change to the
Service Levels and Business Hours will be mutually agreed upon and accepted according to the Change Control process defined above. 
 6. Account
Management 
 Each Party shall appoint and keep in place during the Term sufficient account managers as may be reasonably necessary to facilitate the
performance of each Party’s obligations under the Agreement. 
 7. Program Management, Forecasting and Reporting 
 Program Forecasting. The parties agree that in order to appropriately staff and cost efficiently manage the program, SupportSoft must have visibility to the expected
service yields and units delivery. The parties agree to manage the program on rolling four month basis by conducting monthly performance forecast and tracking meetings to (i) review the previous month’s performance versus projection,
(ii) review the promotion and marketing plan for the upcoming four month period and (iii) confirm the forecast for the upcoming four month period. The parties will document in writing the meeting results for review at the following monthly
meeting. 
 The first forecasting meeting will occur eight weeks before the date of the National Launch. 
 Quarterly Performance Reviews. The Parties agree that appropriate senior-level representatives of each Party shall meet at least once per quarter during the Term to
review the overall progress and status of performance under the Agreement including, without limitation, the marketing and advertising program and any feedback and suggestions for improvement. 
 *** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION *** 

 EXHIBIT D 
 Support.com SERVICE TERMS AND CONDITIONS 
 PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These terms (the
“Terms”) govern your use of the web site at www.support.com (“Site”) and any computer support services provided either by telephone or computer (the Site and the computer support services are collectively referred to as the
“Services”) provided by SupportSoft, Inc., its subsidiaries, affiliates and contractors (“SupportSoft,” “we” or “us”). By accessing, ordering or using the Services via telephone or online via the Site, you
(“You” or “Your”) and other users of the Services (collectively, “Users”) agree to these Terms and our Privacy Policy available at www.support.com/privacy_policy. If You do not agree to these Terms, You may not
access or use the Services. 
 Terms of Use 
 We provide
You with access to and use of the Services subject to Your compliance with the Terms. SupportSoft reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that
(a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will
comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to SupportSoft is correct and complete, and (f) any payment or credit card information You supply is correct.

 Authorization to Access your Computer 
 You acknowledge
that by your use of the Services you are authorizing SupportSoft to access and control your computer for the purposes of computer diagnosis, service and repair. 
 In connection with delivering the services, SupportSoft may download and use software, gather system data, take remote control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant
SupportSoft the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing the services.
Other than as set forth in the warranty section below, you agree that SupportSoft has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the services. 
 Data Backup 
 SUPPORTSOFT DOES NOT PROVIDE DATA BACKUP OR RESTORATION
SERVICES. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU
ACKNOWLEDGE AND AGREE THAT SUPPORTSOFT OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. 

SUPPORTSOFT DOES NOT PROVIDE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY
SOFTWARE. 
 Scope of Services 
 You may initiate the
Services via telephone or other means made available by SupportSoft. SupportSoft will use commercially reasonable efforts to answer Your personal technology question and resolve Your personal technology problem for a fee as set forth in the Site or
quoted on the telephone. Upon receiving the telephone call, SupportSoft may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the personal technology we support. Certain Services
may have minimum system requirements. 
 Warranty 
 The
Services may not be successful because the problem may be beyond our ability to resolve remotely. If we are not able to answer Your question or resolve Your personal technology problem and You have complied with all Your obligations in these Terms,
we will refund the fees paid for the Services. Such refund shall only be provided if You request the refund on the same day the Services were ordered and rendered. Such request must be made by telephone. If you experience a problem with the
resolution we provided and you call us within five (5) days from the day you originally received the Services, we will use commercially reasonable efforts to try to resolve your problem at no additional charge but no refund will be provided. As
set forth below, there are no other warranties for the Services. 

 DISCLAIMER OF WARRANTIES 
 YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SUPPORTSOFT DOES NOT
WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING YOUR QUESTION OR COMPUTER PROBLEM. SUPPORTSOFT MAKES NO WARRANTY THAT THE SERVICES WILL MEET USERS’ EXPECTATIONS OR REQUIREMENTS. NO ADVICE,
RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT YOU ACCESS, DOWNLOAD OR USE WITH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU AGREE THAT
YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES. 
 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO
THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 
 Use of Software and Tools 
 SupportSoft may need to download and/or run software on Your personal computer to help diagnose and resolve Your personal technology problem. SupportSoft uses several types of software: the first type provides
computer system information to SupportSoft which helps us diagnose and resolve Your personal technology problem, the second type allows SupportSoft to remotely control Your computer and modify its settings or software, and the third type generally
consists of utilities and other tools to improve computer performance and help resolve Your personal technology problem. 
 You acknowledge and agree that
use of all SupportSoft software and third party software and tools (accessed, downloaded or otherwise provided or made available with the Services (collectively “Software”) are subject to the license agreements that may appear or be
referenced when You access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that we may download and utilize Software
from third party web sites and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time
(usually thirty days) unless you purchase a license to continue using such Software. You may use the SupportSoft software only in connection with the Services and for no other purpose. You agree that we may, but are not obligated to, remove any
Software downloaded to your computer during the Services after we have completed or terminated the Services. 
 Customer Responsibilities 

You must cooperate with SupportSoft and promptly respond to our requests for information and comply with our requests to take actions to resolve Your personal
technology problem. You must consent to the downloading and use of Software on Your personal computer and accept all applicable license agreements for the Software. 
 Monitoring of the Services 
 We may, but have no obligation to, monitor and record the Services, including telephone
calls and online sessions for purposes of improving customer service, internal training and internal market research. You acknowledge and agree that we do retain the right to monitor and record the Services and to disclose any information as
necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect ourselves and/or our Users. Please see our Privacy Policy for further details. 
 Registration, Passwords and Security 
 In order to use certain
Services, we may require that You register. During the registration process, You may be asked to designate, or we may designate for You, a user name and password. You are responsible for maintaining the confidentiality of any password or account
information You receive from SupportSoft, and are responsible for all activities that occur using that password or other account information. You must notify SupportSoft immediately upon learning of any unauthorized disclosure or use of Your
password or other account information. SupportSoft has no liability for any unauthorized use of the Services under Your account or on Your computer. 

 Fees and Payment 
 The
applicable fees for the Services You order will be quoted on the telephone and may be available on the Site. The fee for the Services will be charged directly on Your credit card and You agree to pay the charges applicable to Your selected Services,
as well as any applicable taxes. 
 Service Availability 
 The Services may not always be available in Your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions. 
 Use of the Services 
 Your use of the Services is only for personal
and noncommercial purposes on Your personal technology, and not for resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of Your personal support
technology, or providers of services relating to such technology, to access or use the Services. 
 You may not use, download or copy any information, data,
text, photographs, graphics, video, or other materials provided with the Services (“Content”) unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) SupportSoft’s trademarks and
copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; and (3) no modifications are made to any Content. The rights granted to You in connection with the Services constitute a license and
not a transfer of title. SupportSoft reserves the right to revoke the authorization to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from Supportsoft. Except as
expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of
SupportSoft. Any rights not expressly granted herein are reserved by SupportSoft. 
 Restrictions 
 You shall not: (a) “mirror” any Content on the Site on any other server without SupportSoft’s prior express written permission, (b) use the
Service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, website, personnel or equipment of SupportSoft or its customers or its suppliers, including but not limited interfering with or otherwise
disrupting networks connected to the Service, (d) engage in any activities or actions in connection with the Services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent,
trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks
provided with or accessible from the Services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the
owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form (“SPAM”) in connection with the Services; or (h) interfere with the Services or any
system, service, network, or person accessible from the Services, including without limitation deliberate attempts to overload a system by the multiple postings of messages. 
 Modifications to the Services 
 We reserve the right, for any reason, in our sole discretion and without notice to
You, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, including Content, Software, features and/or hours of availability, and we will not be liable to You or to any third party for doing so. 
 Security 
 While we use reasonable security measures to deliver the
Services, You understand and acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure and in any event we cannot guarantee that any personal information You submit to us will be free from unauthorized intrusion.

 Submissions 
 All comments, feedback, information
(other than your personally identifiable information or billing information) or materials submitted to SupportSoft (“Submissions”) shall be considered non-confidential and SupportSoft’s property. By providing such Submissions to
SupportSoft, You agree to assign to SupportSoft, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. SupportSoft shall be free to use and/or disseminate such Submissions on
an unrestricted basis for any purpose. You acknowledge that You are responsible for the Submissions that You provide, and that You have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and
copyright. Any or all Submissions You provide in connection with the Services may be purged periodically in SupportSoft’s sole discretion. 

 International Use 
 Currently, the Services are only available for residents of the United States and Canada. SupportSoft, may, from time to time, offer promotions to residents of other countries. You agree to comply with all applicable laws and regulations,
including without limitation, the United States Department of Commerce. You represent and warrant that You are not on the United States’ prohibited party list and not located in or a national resident of any country on the United States’
prohibited country list. 
 Proprietary Rights 
 SupportSoft respects the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials. The Services, and the Software and Content provided with the Services, are protected by law including
copyright, trademark, service mark, patent or other proprietary rights and laws. Supportsoft is the copyright owner or licensee of the Services, Software, and Content, unless otherwise indicated. If You make use of the Services, Software or Content,
other than as expressly provided herein, You may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use. We do not grant any license or other
authorization to any user of our trademarks, registered trademarks, service marks, other copyrightable material, patents or any other intellectual property by including them with the Services. 
 COPYRIGHT NOTICE: Copyright © 2006 SupportSoft, Inc. All Rights Reserved. 
 Trademark Information 
 SupportSoft, support.com, all SupportSoft product names, service names, logos, designs, titles, words or phrases are
protected under law as the trademarks, service mark or trade names of SupportSoft, Inc. Such trademarks, service marks and trade names may be registered in the United States and internationally. Nothing on the Site should be construed to grant any
license or right to use any SupportSoft marks without the written consent of SupportSoft, Inc. All other trademarks, product names, trade names, and logos used within these pages are the property of their respective holders. Use of other company
trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of SupportSoft and its products, or (2) an endorsement of the company or its products by
SupportSoft. 
 Links from and to the Site 
 This Site may
contain hyperlinks to Web sites that are not controlled by SupportSoft. Supportsoft is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or
reliability of any information, data, opinions, advice or statements made on these Web sites. 
 You may not provide any type of link to the Site without the
express written permission of SupportSoft. We reserve the right, however, to deny any request or rescind any permission granted by us to link through such other type of link, and to require termination of any such link to the Site, at our discretion
at any time. 
 Dealings with Third Parties 
 Your
dealings with other entities promoted on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and
such other entity. You agree that SupportSoft shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any
third parties that may refer You to the Services have no responsibility or liability for the Services provided by SupportSoft. 
 TERMINATION

 SUPPORTSOFT RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE
FEES PAID FOR THE APPLICABLE SERVICES FOR THE TlME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, SUPPORTSOFT WILL NOT BE
LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE 

 SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION SUPPORTSOFT MAY IMMEDIATELY DEACTIVATE OR DELETE
YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES. 
 INDEMNITY 

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD SUPPORTSOFT, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES,
COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS. 
 LIMITATION OF LIABILITY 
 IN NO EVENT SHALL SUPPORTSOFT, ITS SUPPLIERS, AND REFERRAL PARTNERS OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, WHETHER FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), MISPRESENTATION, STRICT
LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING FROM DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR PERSONAL COMPUTER AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOST
SALES, LOST REVENUE, LOST PROFITS OR OTHER LOSS OF BUSINESS, LOSS OF OR DAMAGE TO DATA, OR COST OF SUBSTITUTE SERVICES EVEN IF SUPPORTSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 
 IN NO EVENT SHALL THE TOTAL
LIABILITY OF SUPPORTSOFT TO YOU IN THE AGGREGATE FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES, SOFTWARE
OR CONTENT EXCEED THE GREATER OF THE AMOUNT PAID FOR THE SERVICES AT ISSUE OR US$l00.00. 
 Applicable Law; Arbitration; Jurisdiction 
 You agree that the laws of the State of California, excluding its conflicts-of-law rules, shall govern these Terms. Except for actions for injunctive relief to protect
SupportSoft’s intellectual property, any dispute arising out of the Services shall be subject to binding arbitration in San Mateo County, California. Such arbitration shall be conducted by a single arbitrator under the then current rules of the
American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms may be joined
with an arbitration involving any other party subject to these Terms through class arbitration proceedings or otherwise. 
 In the event SupportSoft seeks
injunctive relief against You for breach of its intellectual property rights or if the above agreement to arbitrate disputes is not enforceable in Your jurisdiction, You expressly agree that exclusive jurisdiction for any claim or dispute with
SupportSoft or relating in any way to Your use of the Services resides in the state and federal courts of San Mateo County, California, and You further agree and expressly consent to the exercise of personal jurisdiction in the state and federal
courts of San Mateo County, California, in connection with any such dispute and including any claim involving SupportSoft. 
 You agree that, notwithstanding
any statute of limitations or other law which provides otherwise, any claim or cause of action arising out of or relating to the Services, these Terms or the Site must be filed within one (1) year after such claim or action arose or be forever
barred. 
 Electronic Communications 
 The information
communicated on this Site constitutes an electronic communication. When You communicate with us through the Site or other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate
electronically and that such communications, as well as notices, disclosures, agreements and other communications that we provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they
were in writing and signed by us. 
 Notices and communications to SupportSoft must be sent to the applicable address given in these Terms or to
customerservice@support.com. 

 Notice for California Users 
 Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: The headquarters of SupportSoft is currently located at 575 Broadway, Redwood City, California
94063, phone (650) 556-9440 or (888) 411-7778. The charges for the Services are specified on the Site. If you have a complaint regarding the Services or want to request a paper copy of these Terms, please contact SupportSoft by writing to
the address above, or by e-mail at customerservice@support.com, or by calling (888) 411-7778. The Consumer Information Center of the Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112,
Sacramento, CA 95384, or by telephone at (916) 445-1254 or (800) 952-5210. 
 General Information 
 This version of the Terms is effective as of December 22, 2006. The most current version of the Terms is available at www.support.com/terms. You should check
these Terms periodically for modifications as we may modify the Terms from time to time without notice to You. By using the Services following any modifications to the Terms, You agree to be bound by such modifications. The Terms together with the
Privacy Policy and any applicable license agreements constitute the entire agreement between You and SupportSoft and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and SupportSoft. The failure of
SupportSoft to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless
agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of Your rights or
obligations under the Terms without SupportSoft’s express written consent. The Terms inure to the benefit of SupportSoft’s successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or
contractual effect. 

 EXHIBIT E 
 MARKETING PLAN 
 To be attached and agreed by the Parties no later than eight weeks (8) prior to National Launch. 

 EXHIBIT F 
 PRICING 
 I. Pricing Terms. 
  

	 	1.	Net Fees. SupportSoft will invoice and Office Depot shall pay the Net Fees for services delivered per the terms defined in Section 6.0 of the Agreement.

  

														
	 Service
	  	 Type
	  	 Code
	  	Net Fees
to SPRT	 	 	Retail
Price	  	 Description

	Protection & Performance	  	PC Attach	  	ODPPRPIS	  	$	*	** 	 	$	***	  	The Protection & Performance service installs, updates and configures McAfee Virus Scan Plus and your operating system to provide maximum data security. Additionally, unwanted programs are
removed to speed up computer performance
						
	Premium Protection & Performance	  	PC Attach	  	ODPPPPIS	  	$	*	** 	 	$	***	  	The Premium Protection & Performance service installs, updates and configures McAfee Virus Scan Plus and your operating system to provide maximum data security. Additionally, unwanted
programs are removed to speed up performance. ***
						
	Parental Protection	  	PC Attach	  	ODPPAPIS	  	$	*	** 	 	$	***	  	 ***

						
	Diagnostic	  	Break Fix	  	ODPDAGAH	  	$	*	** 	 	$	49.99	  	The Diagnostic service determines what type of computer problem(s) you are experiencing and provides suggestions for repair. Recommendations are based on a series of system audits that reviews
recent software installs, hardware upgrades, status of anti-virus applications, startup services and hardware conflicts.
						
	Remote Repair	  	Break Fix	  	ODPRMRAH	  	$	*	** 	 	$	99.99	  	The Remote Repair service implements the repairs suggested by the Diagnostic service.
						
	Virus Removal	  	Break Fix	  	ODPVRFAH	  	$	*	** 	 	$	***	  	The Virus Removal Service installs antivirus software on your computer and runs a scan to remove viruses and spyware.
						
	PC Optimization	  	Break Fix	  	NA	  	 	*	** 	 	 	TBD	  	
						
	PC Optimization Plus	  	Break Fix	  	ODPSTUAH	  	$	*	** 	 	$	69.99	  	The PC Optimization service optimizes your computer’s performance by adjusting key settings, downloading the latest operating system performance updates, installing security patches and
scheduling ongoing disk defragmentation.
						
	PC Fitness Check	  	Break Fix	  	NA	  	$	*	** 	 	$	0	  	

 *** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION *** 

														
	Data Back Up	  	Data Mgmnt	  	ODPDBPAH	  	$	*	** 	 	$	 ***	  	The Data Back Up service installs MEMEO software on your computer and creates an automated backup plan for use with a secondary drive. The plan defines the appropriate data for backup as well as
scheduling the most convenient time to run the backup on a regular basis.
						
	Complete Data Protection	  	Data Mgmnt	  	ODPCDPAH	  	$
 	*
 	** 
  	 	$	***	  	The Complete Data Protection service transfers all applicable files from your old computer to a recently-purchased machine.
						
	Network Setup	  	Device Mgmnt	  	ODPNSUAH	  	$
 	*
 	** 
  	 	$	99.99	  	This Network Setup service establishes a connection between your computer and wireless router, implements wireless network security, configures the firewall and enables file and print sharing
between two computers and one printer.
						
	Printer Setup	  	Device Mgmnt	  	ODPPSUAH	  	$
 	 *
 	** 
  	 	$	49.99	  	The Printer Setup service installs and updates the required printer software and drivers for use with your computer. In addition, the service diagnoses and resolves any printing-related problems
you may be experiencing.
						
	Digital Camera Setup	  	Device Mgmnt	  	ODPDCSAH	  	$
 	 *
 	** 
  	 	$	49.99	  	The Digital Camera Setup service installs and configures your digital camera and photo management/editing software on one computer. In addition, the service sets up a download path for
transferring digital photos from the camera to the computer.
						
	MP3 Player Setup	  	Device Mgmnt	  	ODPMPSAH	  	$
 	*
 	** 
  	 	$	49.99	  	The MP3 Player Setup service installs the appropriate MP3 software on your computer, connects and configures the player to the computer and sets up a folder path for storing, organizing and
transferring music that has been copied from a CD.

  

	 	2.	The Net Fees above are calculated based on an Initial Margin to Office Depot of ***% on the Suggested Retail Prices as defined above. The blended average of Initial Margin on
all SupportSoft services sold will blend to a minimum of ***%. See the Pricing Table above. 

  

	 	3.	Advertising Offers. In order to support Office Depot’s promotional and advertising activities and pursuant to a promotional plan agreed to by both parties, SupportSoft will
provide a credit of up to $*** in free services and/or aggregate discounts against Net Fees per program quarter. The free or discounted services must be offered in conjunction with an advertising promotion which Office Depot will conduct at
its sole discretion. 

  

	 	4.	Help Desk Services. SupportSoft will charge $*** per minute for any Help Desk services delivered to Office Depot. Payment will be made according to the terms outlined in
Section 6.0 of the Agreement. 

  

	 	5.	Program Support Funds. $ *** quarterly, Payable by SupportSoft to Office Depot per the schedule outlined below provided that (i) the branding requirements defined in
Exhibit A Section 2 are maintained, (ii) Office Depot delivers refresher training on the remote services to its technology associates at least *** during the respective program ***, and (iii) in no event shall the Program Support
Funds exceed ***% of the revenue payable to SupportSoft in a given quarter. 

 *** CONFIDENTIAL MATERIAL REDACTED AND
SEPARATELY FILED WITH THE COMMISSION *** 

 SupportSoft will provide the Program Support or “co-op” funds (collectively, “PSF
Fund”) to reimburse certain reasonable expenses incurred by Office Depot in marketing the Services. Such reimbursable expenses shall be as determined by SupportSoft, and shall initially include the activities described in Exhibit E
(“Marketing Plan”), up to the quarterly maximums specified in the table below. The PSF Funds will be calculated on a calendar quarter basis beginning at National Launch and will be paid to Office Depot within thirty (30) days of the
end of the respective quarter. The first quarterly period will be pro-rated from National Launch through December 31, 2007. Each payment shall be for approved marketing activities to be undertaken in the following quarterly period. For example,
the first PSF payment will be due in January, 2008 and will be used for marketing expenses incurred in January through March, 2008. 
 II. Program Support
Funds Schedule. 
  

							
	 Time Frame
	  	 Requirements
	  	 Payment

	 1st Quarter
	  	 •        Six weeks prior to National Launch, the parties
agree to a revenue forecast by month (the “First Quarter Forecast”).
  
 •        Within 30 days of the end of the 1st Quarter, the parties will meet and mutually agree upon a revenue forecast by month for the 2nd Quarter (the “Second Quarter Forecast”).
	  	 >***% of Forecast:
 *** - ***% of Forecast:
 *** - ***% of Forecast:
 <***% of Forecast:
	  	 $***
 $***
 $***
 $***

		  	  
 •        SupportSoft will pay the Program Support Funds according to the terms outlined in the column to the right
	  	  
 The First Quarter payments will be
pro-rated based on the actual date of the National Launch.

	  
 2nd Quarter
	  	  
 •        Within 30 days of the end of the 2nd Quarter, the parties will meet and mutually agree upon a revenue forecast by month for the 3rd
 Quarter (the “Third Quarter Forecast”).
  
 •        SupportSoft will pay the Program Support Funds according to the terms
outlined in the column to the right
	  	  
 >***% of Forecast:
 *** - ***% of Forecast:
 *** - ***% of Forecast:
 <***% of Forecast:
	  	 $***
 $***
 $***
 $***

	  
 3rd Quarter
	  	  
 •        Within 30 days of the end of the 3rd Quarter, the parties will meet and mutually agree upon a revenue forecast by month for the 4th
 Quarter (the “Fourth Quarter Forecast”).
  
 •        SupportSoft will pay the Program Support Funds according to the terms
outlined in the column to the right.
	  	  
 >***% of Forecast:
 *** - ***% of Forecast:
 *** - ***% of Forecast:
 <***% of Forecast:
	  	 $***
 $***
 $***
 $***

	  
 4th Quarter
	  	  
 •        Within 30 days of the end of the 4th Quarter, the parties will meet and mutually agree upon a revenue forecast by month for the 5th
 Quarter (the “Fifth Quarter Forecast”).
  
 •        SupportSoft will pay the Program Support Funds according to the terms
outlined in the column to the right.
	  	  
 >***% of Forecast:
 *** - ***% of Forecast:
 *** - ***% of Forecast:
 <***% of Forecast:
	  	 $***
 $***
 $***
 $***

 Ill. Changes to the above. All financial terms can be amended and changed in the future by mutual agreement of
both parties. Any such change will be executed via the change control process defined in Exhibit A Section 2. 
 *** CONFIDENTIAL
MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION *** 

 EXHIBIT G 
 MUTUAL NONDISCLOSURE AGREEMENT 
 Attached. 
  

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