Document:

<PAGE>
                                                                   EXHIBIT 10.13

                        CAPITAL ONE FINANCIAL CORPORATION
                         1994 DEFERRED COMPENSATION PLAN

<PAGE>

                        CAPITAL ONE FINANCIAL CORPORATION
                         1994 DEFERRED COMPENSATION PLAN

                                TABLE OF CONTENTS

SECTION 1
        Purpose

SECTION 2
        Definitions
               2.1    Account
               2.2    Alternate Payee
               2.3    Base Salary
               2.4    Beneficiary
               2.5    Bonus
               2.6    Cash Balance Plan
               2.7    Change of Control
               2.8    Code
               2.9    Committee
               2.10   Company
               2.11   Compensation
               2.12   Deferral Amount
               2.13   Director
               2.14   Disability
               2.15   Distribution
               2.16   Distribution Date
               2.17   Domestic Relations Order
               2.18   Effective Date
               2.19   Eligible Employee
               2.20   ERISA
               2.21   Included Plan
               2.22   Participant
               2.23   Plan
               2.24   Spouse
               2.25   Year

SECTION 3
        Deferral Amounts and Credits
               3.1    Elections
               3.2    Elections/Included Plans
               3.3    Deferral Percentages
               3.4    Accounts
               3.5    Vesting of Account
               3.6    Interest Credited to the Account
               3.7    Certain Transfers
SECTION 4
        Payment of Deferred Compensation
<PAGE>

               4.1    Commencement of Payments
               4.2    Early or Delayed Payment
               4.3    Payments on Death
               4.4    Payments on Termination of Employment
               4.5    Elections
               4.6    Payment Upon Change on Control

SECTION 5
        Amendment or Termination
               5.1    Right to Terminate
               5.2    Right to Amend
               5.3    Assignment by Company

SECTION 6
        General Provisions
               6.1    No Funding
               6.2    ERISA Exemption
               6.3    No Contract of Employment
               6.4    Withholding Taxes
               6.5    Restrictions on Transfer
               6.6    Domestic Relations Order/ Alternate Payee
               6.7    Administration
               6.8    Construction
               6.9    Binding Upon Successors and Assigns
               6.10   Life Insurance and Funding
               6.11   Form of Communication

<PAGE>

                        CAPITAL ONE FINANCIAL CORPORATION
                         1994 DEFERRED COMPENSATION PLAN

                                    SECTION 1
                                     Purpose

        The 1994 Deferred Compensation Plan was adopted by the Board of
Directors of Capital One Financial Corporation on October 28, 1994 for the
benefit of a select group of highly compensated or management employees and the
Capital One Financial Corporation Board of Directors to permit the deferral of
compensation as provided in the Plan.
        The Board has determined that the benefits to be paid to Participants
under this Plan constitute reasonable compensation for the services rendered and
to be rendered by such Participants.

                                    SECTION 2
                                   Definitions

        Whenever used in the Plan, the following terms shall have the meanings
set forth below unless the context clearly requires a different meaning:

        2.1    Account. The book account established by the Company for each
Participant pursuant to Section 3 which shall reflect Deferral Amounts,
transferred credits from an Included Plan and interest equivalents credited
under Section 3.

        2.2    Alternate Payee. Any spouse, former spouse, child or other
dependent of a Participant who is recognized by a Domestic Relations Order as
having a right to receive all or a portion of the benefits payable under the
Plan with respect to such Participant.

        2.3    Base Salary. The annual rate of compensations due to be paid an
Eligible Employee for services to be rendered, but excluding bonuses, reimbursed
expenses, cash profit sharing and other forms of extraordinary compensation as
determined by the Committee not to be treated as Base Salary for purposes of the
Plan.

        2.4    Beneficiary. The person(s) or entity designated by the
Participant to receive his or her benefits under the Plan in a writing filed
with the Company. If the Participant fails to make a designation or if the
person(s) designated do not survive the Participant, the Beneficiary shall be
the person or entity who is to receive benefits otherwise payable to a
Participant under the Cash Balance Plan in the event of the Participant's death.

        2.5    Bonus. An amount which an Eligible Employee may become entitled
to receive under a cash incentive program maintained by the Company.

        2.6    Cash Balance Plan.  The Cash Balance Pension Plan adopted
effective on the first to occur of January 1, 1995 and the Distribution Date.

<PAGE>

        2.7    Change of Control.  A "Change of Control" shall mean any of the
following events:

        (a)    The acquisition, other than from the Company, by any individual,
entity or group (within the meaning of Section 13(d)(3) or 14(d)(2) of the
Securities Exchange Act of 1934, as amended (the "Exchange Act")) of beneficial
ownership (within the meaning of Rule 13d-3 promulgated under the Exchange Act)
of 20% or more of either (i) the then outstanding shares of common stock of the
Company (the "Outstanding Company Common Stock") or (ii) the combined voting
power of the then outstanding voting securities of the Company entitled to vote
generally in the election of directors (the "Company Voting Securities"),
provided, however, that any acquisition by (x) the Company or any of its
subsidiaries, or any employee benefit plan (or related trust) sponsored or
maintained by the Company or any of its subsidiaries or (y) any corporation with
respect to which, following such acquisition, more than 60% of, respectively,
the then outstanding shares of common stock of such corporation and the combined
voting power of the then outstanding voting securities of such corporation
entitled to vote generally in the election of directors is then beneficially
owned, directly or indirectly, by all or substantially all of the individuals
and entities who were the beneficial owners, respectively, of the Outstanding
Company Common Stock and Company Voting Securities immediately prior to such
acquisition in substantially the same proportion as their ownership, immediately
prior to such acquisition, of the Outstanding Company Common Stock and Company
Voting Securities, as the case may be, shall not constitute a Change of Control;
or

        (b)    Individuals who constitute the Board immediately prior to, or at
the time of consummation of, the Distribution (the "Incumbent Board") cease for
any reason to constitute at least a majority of the Board, provided that any
individual becoming a director subsequent to the Distribution Date whose
election or nomination for election by the Company's shareholders, was approved
by a vote of at least a majority of the directors then compromising the
Incumbent Board shall be considered as though such individual were a member of
the Incumbent Board, but excluding, for this purpose, any such individual whose
initial assumption of office is in connection with an actual or threatened
election contest relating to the election of the Directors of the Company (as
such terms are used in Rule 14a-11 of Regulation 14A promulgated under the
Exchange Act); or

        (c)    Approval by the shareholders of the Company of a reorganization,
merger or consolidation (a "Business Combination"), in each case, with respect
to which all or substantially all of the individuals and entities who were the
respective beneficial owners of the Outstanding Company Common Stock and Company
Voting Securities immediately prior to such Business Combination do not,
following such Business Combination, beneficially own, directly or indirectly,
more than 60% of, respectively, the then outstanding shares of common stock and
the combined voting power of the then outstanding voting securities entitled to
vote generally in the election of directors, as the case may be, of the
corporation resulting from such Business Combination in substantially the same
proportion as their ownership immediately prior to such Business

<PAGE>

Combination of the Outstanding Company Common Stock and Company Voting
Securities, as the case may be; or

        (d)    (i) a complete liquidation or dissolution of the Company or of
(ii) sale or other disposition of all or substantially all of the assets of the
Company other than to a corporation with respect to which, following such sale
or disposition, more than 60% of, respectively, the then outstanding shares of
common stock and the combined voting power of the then outstanding voting
securities entitled to vote generally in the election of directors is then owned
beneficially, directly or indirectly, by all or substantially all of the
individuals and the entities who were the beneficial owners, respectively, of
the Outstanding Company Common Stock and Company Voting Securities immediately
prior to such sale or disposition in substantially the same proportion as their
ownership of the Outstanding Company Common Stock and Company Voting Securities,
as the case may be, immediately prior to such sale or disposition.

        (e)    Neither the sale of Company common stock in an initial public
offering, nor the distribution of Company common stock by Capital One's parent
corporation to its shareholders in a transaction to which Section 355 of the
Internal Revenue Code applies, nor any restructuring of the Company or its Board
of Directors in contemplation of or as the result of either of such events,
shall constitute a Change of Control.

        2.8    Code.  The Internal Revenue Code of 1986, as amended from time
to time.

        2.9    Committee.  The Company's Compensation Committee.

        2.10   Company.  Capital One Financial Corporation and its subsidiary
corporations.

        2.11   Compensation. As to a Director, fees (including the annual
retainer and meeting fees) earned by a Director. As to an Eligible Employee, the
earnings paid by the Company for personal services, including incentives,
bonuses, overtime and commissions received in cash. "Compensation" shall be
determined before taking into account any amounts deferred pursuant to an
election under the Plan. "Compensation" shall not include contributions under
any other plan of deferred compensation maintained by the Company (other than
amounts deferred pursuant to section 3.1), and variable pay, and "Compensation"
shall not include special allowances, non-recurring payments or imputed income
(such as amounts paid to an employee during an authorized leave of absence,
moving expenses, car expenses, tuition reimbursement, meal allowances, the cost
of excess group life insurance income includible in taxable income, amounts
received upon the exercise of a stock appreciation right or nonqualified stock
option, or income recognized as a result of a premature disposition of an
incentive stock option, distributions from any nonqualified deferred
compensation plans, payments under an Executive Severance Agreement, and any
other extraordinary form of remuneration) and any additional compensation in any
form received by a Participant on any date following his final period of
employment, all as determined by the Company.

<PAGE>

        2.12   Deferral Amount. The amounts elected to be withheld from
Compensation (or components of Compensation) and credited from time to time to a
Participant's Account pursuant to 3.1 and Section 3.5.

        2.13   Director.  Any person serving as a Director of Capital One
Financial Corporation.

        2.14   Disability. A condition that entitles the Participant to
disability payments under the terms of the Company's long term disability plan.

        2.15   Distribution. The distribution of the Company's common stock to
shareholders of the Company's parent corporation in a transaction to which Code
Section 355 applies.

        2.16   Distribution Date.  The date on which the Distribution occurs.

        2.17   Domestic Relations Order. Any judgement, decree or order
(including approval of a property settlement agreement) which relates to the
provision of child support, alimony payments or marital property rights to a
spouse, former spouse, child or other dependent of a Participant made pursuant
to a State domestic relations law (including a community property law).

        2.18   Effective Date.  The first to occur of January 1, 1995 and the
Distribution Date.

        2.19   Eligible Employee. An employee who is approved from time to time
by the Compensation Committee as eligible to participate in either of the
Company's Short- Term or Long -Term Cash Incentive Plans, an employee designated
to participate in a cash incentive plan covering senior management employees, or
an employee whose taxable compensation paid by the Company with respect to the
calendar year preceding the year of determination and each year thereafter
equals or exceeds 300% of the Social Security table wage base.

        2.20   ERISA.  The Employee Retirement Income Security Act of 1974, as
amended.

        2.21   Included Plan. Capital One Financial Corporation Senior Executive
Short-Term Cash Incentive Plan, Capital One Financial Corporation Senior
Executive Long-Term Cash Incentive Plan, and any other cash incentive plan
covering designated senior management employees.

        2.22 Participant. An Eligible Employee or Director who elects to defer
compensation under the Plan. Any employee who on the Effective Date is a
Participant in an Included Plan shall be a Participant without regard to whether
the employee is an Eligible Employee.

<PAGE>

        2.23   Plan.  The Capital One Financial Corporation 1994 Deferred
Compensation Plan.

        2.24   Spouse.  The person who is the Participant's "spouse" as such
term is defined in the Cash Balance Plan.

        2.25   Year.  A calendar year.

                                    SECTION 3
                          Deferral Amounts and Credits

        3.1    Elections. An Eligible Employee or Director may elect to reduce
his or her Compensation by a designated percentage as provided in Section 3.3 on
such forms and at such times as may be prescribed by the Committee; provided
that, effective January 1, 1996, only elections by Directors who are not
employees of the Company shall be given effect in accordance with this sentence.

        3.2    Elections/Included Plans. An election made by a Participant
while a Participant in a plan maintained by Signet Banking Corporation
substantially similar to an Included Plan shall, as to deferrals and credits
under the included Plan in effect immediately before the Effective Date, be
treated as having been made under this Plan, and such election shall remain in
effect until a subsequent election is made pursuant to Section 3.1.

        3.3    Deferral Percentages. The Committee shall provide forms and, when
appropriate, formulate rules governing the making of deferred elections
consistent with the terms of the Plan. Participants may elect Deferral Amounts
in accordance with the following limitations:

        (a)    A Director may only elect to defer up to 100% of his or her
Compensation;

        (b)    An Eligible Employee or class of Eligible Employees may elect to
reduce and defer up to such percentage of his or her Compensation as the
Committee may specify. Instead of making a general election applicable to all
his or her Compensation, if the Committee permits, a Participant may make an
election applicable to one or more components of Compensation (such as Base
Salary or Bonuses, for example) and defer such percentage of the component as
the Committee has authorized.

        3.4    Accounts. The Company will establish for bookkeeping purposes
only an Account for each Participant and credit to the Account from time to time
as the Compensation is earned the Deferral Amounts elected by the Participant
under the Plan. Amounts deferred by an employee who was a participant in an
Included Plan will be credited to his Account under the Plan, or, if the
employee is eligible and has elected Deferral Amounts, added to his Account. The
Account of a Participant who participated
<PAGE>

in the Signet Banking Corporation 1988 Deferred Compensation Plan shall include
the amounts credited to him or her under that plan as of the date of such
Participant's employment by the Company.

        3.5    Vesting of Account. Each Participant will be fully vested in
Deferrals credited to his or her Account pursuant to Section 3.1.

        3.6    Interest Credited to the Account. Each Participant's Account will
be credited with an interest equivalent in an amount determined from time to
time by the Company. The Company shall have the right to increase or decrease
the applicable interest equivalent rate at any time when it is in the best
interest of the Company to do so. Interest equivalents shall be credited and
compounded monthly.

        3.7    Certain Transfers. Effective January 1, 1996, the balance in the
Account of any Eligible Employee shall be transferred, with the consent of the
Eligible Employee, to an account established for the Eligible Employee under the
Capital One Financial Corporation Excess Saving Plan. Following any such
transfer, the Eligible Employee shall not be entitled to any benefit under the
Plan.

                                    SECTION 4
                        Payment of Deferred Compensation

        4.1    Commencement of Payments. When a Participant ceases to render
services to the Company on account of retirement (as such term is used in the
Company's Cash Balance Plan) or Disability, the Participant shall be entitled to
begin to receive within 90 days the balance then credited to his or her Account
in substantially equal monthly payments over the period of months beginning with
the first payment date and ending with the month in which the Participant
attains age 80, unless the Committee authorizes a shorter payment period or a
lump sum payment pursuant to Section 4.5. The amount of the initial installment
shall equal the balance in the Account as of the date of payment, divided by the
number of remaining installments (including the installment being determined).
Thereafter, as of each January 1, the amount of the monthly installments for the
calendar year shall be redetermined by dividing the account by the number of
remaining installments. If the amount credited to the Account is paid in
installments, the undistributed Account and subsequent installments shall be
adjusted as provided in Section 3.6 to reflect interest credited on the amounts
that remain undistributed.

        4.2    Early or Delayed Payment. The Committee may in its discretion
authorize the distribution of his or her Account to a Participant who is still
employed by the Company as provided in Section 4.1. A Participant who has
received an early distribution or is receiving a distribution of his or her
Account in installments while still employed shall not be entitled to have
Deferral Amounts credited to an Account for 12 months after the distribution or
series of distributions has been completed. The Committee in is discretion may
delay to a date certain the commencement of payment of
<PAGE>

the Account to a Participant whose employment terminates because of retirement,
death or Disability.

        4.3    Payments on Death. If a Participant dies prior to the
commencement of payments under Sections 4.1 or 4.2, the Account shall be paid to
his or her Beneficiary in a lump sum within 90 days after the date of death. If
a Participant dies after payments have commenced, any remaining installments
will be paid to the Participant's Beneficiary unless the Participant has elected
that his Beneficiary shall receive a lump sum payment.

        4.4    Payments on Termination of Employment. If a Participant
terminates employment with the Company for reasons other that Retirement, death
or Disability, the Participant's Account shall be paid in a lump sum within 90
days of the last day the Participant performed services for the Company.

        4.5    Elections. Instead of receiving distribution of the Account in
installments upon retirement or disability as provided in Section 4.1, the
Committee may, if requested by a Participant, authorize a shorter period of
payment or a lump sum payment. The request for a shorter period of payment or a
lump sum payment shall be (a) subject to the consent of the Committee, (b) made
in writing to the Committee at least one year prior to the date payments would
commence or payment would be made, and (c) irrevocable once made.

        4.6    Payment Upon Change of Control. Notwithstanding any other
provision of the Plan to the contrary, and unless the Eligible Employee made and
filed with the Company as soon as practicable after first becoming a
Participant, but in any event not later than six months before the occurrence of
a Change of Control, an irrevocable election to defer receipt of payment of his
Account to his retirement or earlier termination of employment if a Change of
Control occurs, the Company shall pay to such Participant, Beneficiary or
Alternate Payee of the Participant within 30 days of a Change of Control a lump
sum in cash in an amount equal to the amount credited to his or her Account as
of the Change of Control.

                                    SECTION 5
                            Amendment or Termination

        5.1    Right to Terminate. The Board may, in its sole discretion,
terminate this Plan at any time. If the Plan is terminated, each Participant,
former Participant or Beneficiary whose benefits are not in pay status shall be
entitled to (a) begin to receive installment payments as provided, in Section 4,
or (b) receive a single lump sum payment equal to the balance in his Account
(including the unpaid balance in the Account of a Participant whose benefits are
in pay status), as determined by the Company. The single lump sum payment shall
be made as soon as practicable (but not later than 60 days) following the date
the Plan is terminated and shall be in lieu of any other benefit which may be
payable to the Participant, former Participant or Beneficiary under the Plan.

<PAGE>

        5.2    Right to Amend. The Board may, in its sole discretion, amend this
Plan in any way, provided no amendment shall adversely affect the rights of a
Participant, former Participant or Beneficiary with respect to amounts credited
to a Participant's, former Participant's or Beneficiary's Account as of the date
of the amendment.

        5.3    Assignment by Company. The Company has the unconditional right to
assign its responsibilities and obligations under this Plan to a successor or
other entity without notice to Participants, Beneficiaries or Alternate Payees.

                                    SECTION 6
                               General Provisions

        6.1    No Funding. Nothing contained in this Plan shall require an
Employer to segregate any assets from their general funds, or to create any
trusts, or to make any special deposits for any amounts to be paid to any
Participant, former Participant or Beneficiary. Participants, former
Participants and any Beneficiary of a Participant shall not have any right,
title or interest in or to any specific funds or property of any Employer, and
their interest shall be those of a general creditor.

        6.2    ERISA Exemption. The Plan is an unfunded plan of deferred
compensation covering a select group of management or highly compensated
employees, intended to be exempt from the participation, vesting, funding and
fiduciary provisions of ERISA pursuant to Sections 201(2), 301(a)(3) and
401(a)(1) of that statute.

        6.3    No Contract of Employment.  The existence of this Plan does not
constitute a contract for continued employment between an Eligible Executive or
a Participant and his Employer.

        6.4    Withholding Taxes.  All payments under this Plan shall be
subject to and net of an amount sufficient to satisfy all federal, state or
local withholding tax requirements.

        6.5    Restrictions on Transfer. Any benefits to which a Participant,
his Beneficiary or Alternate Payee may become entitled under this Plan are not
subject in any manner to anticipation, alienation, sale, transfer, assignment,
pledge, or encumbrance, and any attempt to do so is void. Benefits are not
subject to attachment or legal process for the debts, contracts, liabilities,
engagements or torts of a Participant, his Beneficiary or Alternate Payee. This
Plan does not give a Participant, his Beneficiary or Alternate Payee any
interest, lien, or claim against any specific assets of the Company.
Participants and their Beneficiaries have only the rights of general creditors
of the Company.

        6.6    Domestic Relations Order/Alternate Payee.

        (a)    Notwithstanding the provisions of Section 6.5, an Alternate Payee
shall be entitled to receive a benefit under the Plan, computed by reference to
the Participant's benefit in accordance with the terms of the Domestic Relations
Order, at the time and in

<PAGE>

the manner benefits begin to be paid or are paid to the Participant. If the
Alternate Payee predeceases the Participant before payments begin to be paid or
are paid to the Participant, the Alternate Payee's interest in the Plan shall
begin to be paid or shall be paid (i) at the time and in the manner the
Alternate Payee would have received or began to receive payment had the
Alternate Payee survived, and (ii) if not inconsistent with the terms of the
Domestic Relations Order, to the person or persons designated by the Alternate
Payee in a writing filed with and acknowledged by the Company, or, if no writing
has been filed or if the person or persons designated predeceases the Alternate
Payee, to the legal representative of the Alternate Payee.

        (b)    The Domestic Relations Order shall clearly specify (i) the name
and last known mailing address of the Participant and the name and mailing
address of each Alternate Payee covered by the order, (ii) the amount or
percentage of the Participant's benefit to be paid by the Plan to each Alternate
Payee, or the manner in which such amount or percentage is to be determined, and
(iii) any limitation on the number of payments or period to which such order
applies. The Company shall not be required to make payments to an Alternate
Payee pursuant to a Domestic Relations Order that requires the Plan to (i)
provide any type or form of benefit, or payment option, not otherwise provided
under the Plan, (ii) provide increased benefits (determined on the basis of
actuarial value), or (iii) pay benefits to an Alternate payee otherwise required
to be paid to another Alternate Payee under an order previously determined to be
a Domestic Relations Order.

        (c)    The Company shall have the right to delay any payment of a
benefit under the Plan to an Alternate Payee for up to 180 days if necessary to
determine whether the Domestic Relations Order complies with the provisions of
this section.

        (d)    If an Alternate Payee cannot be located after a diligent search
has been conducted , the interest of the Alternate Payee can be forfeited at the
discretion of the Company at any time after a two-year period and restored to
the Participant on such conditions and terms as the Company shall determine.

        6.7  Administration.

        (a)    This Plan shall administered by the Committee. The Committee
shall interpret the Plan, establish regulations to further the purposes of the
Plan and take any other action necessary to the proper operation of the Plan.
Prior to paying any benefit under the Plan, the Committee may require the
Participant, former Participant or Beneficiary to provide such information or
material as the Committee, in its sole discretion, shall deem necessary for it
to make any determination it may be required to make under the Plan. The
Committee may withhold payment of any benefit under the Plan until it receives
all such information and material and is reasonably satisfied of its correctness
and genuineness.

        (b)    The Committee shall provide adequate notice in writing to any
Participant, former Participant, beneficiary or contingent beneficiary whose
claim for benefits under
<PAGE>

the Plan has been denied, setting forth the specific reasons for such denial. A
reasonable opportunity shall be afforded to any such member, former Participant
or Beneficiary for a full and fair review by the Committee of its decision
denying the claim. The Committee's decision on any such review shall be final
and binding on the Participant, former Participant or Beneficiary and all other
interested persons.

        (c)    All acts and decisions of the Committee shall be final and
binding upon each Participant, former Participant and Beneficiary and employees
of the Employer.

        (d)    The committee may appoint an administrator and delegate its
administrative and fiduciary responsibilities to such administrator.

        6.8    Construction. For construction, one gender includes the other,
and the singular and plural include each other where the meaning would be
appropriate. This Plan is construed in accordance with the laws of the State of
Delaware, except to the extent that the laws of the United States of America
have superseded those laws. The headings in this Plan have been inserted for
convenience of reference only and are to be ignored in any construction of the
provision. If a provision of this Plan is not valid, that invalidity does not
affect the remaining provisions.

        6.9    Binding Upon Successors and Assigns.  The provisions of the Plan
shall be binding upon the Participant and the Company and their successors,
assigns, heirs, executors and beneficiaries.

        6.10   Life Insurance and Funding. The Company in its discretion may
apply for and procure as owner and for its own benefit insurance of the life of
the Participant, in such amounts and in such forms as the Company may choose.
The Participant shall have no interest whatsoever in any such policy or
policies, but, as a condition of participation and at the request of the
Company, the Participant shall submit to medical examinations and supply such
information and execute such documents as may be required by the insurance
company or companies to whom the Company has applied for insurance.

        6.11   Form of Communication. Any election, application, claim, notice
or other communication required or permitted to be made by a Participant shall
be in writing and in such form as the Committee shall prescribe. Such
communication shall be effective upon mailing, if sent by first class mail,
postage pre-paid, and addressed to the Company's office at 2980 Fairview Park
Drive, Falls Church, Virginia 22043.<PAGE>

                                                                   EXHIBIT 10.16

                    AMERICAN MANAGEMENT SYSTEMS, INCORPORATED
                              CONSULTING AGREEMENT

        This is a document dated as of April 5, 1995, (the "Agreement"), by
which we American Management Systems, Incorporated ("AMS", "we", or any similar
pronoun), a Delaware corporation having our principle office at 1777 North Kent
Street, Arlington, Virginia, 22209, agree to perform general consulting and
other tasks for you, Capital One Financial Corporation, and your affiliates and
subsidiaries, ("Client", "you", or any similar pronoun), a Delaware hold company
having an office at 2980 Fairview Park Drive, Falls Church, Virginia 22042.

        1.     SCOPE OF WORK

        A. We will perform the consulting and other tasks authorized by
particular Scope of Work Exhibits. Separate Scope of Work Exhibits will be
prepared and executed by you and AMS for each identifiable project. These Scope
of Work Exhibits will include, as appropriate, specific provision on the
services, work, and deliverables to be provided; the commencement date,
termination date for such work and applicable professional services rates and
will be in the format of the Scope of Work Exhibit 1 attached to this Agreement,
the first of the Scope of Work Exhibits to become operable under this Agreement.

        B. You will designate a project manager who will be both responsible and
authorized to (i) make all decisions and give all approvals which we may need
from you, and (ii) provide our personnel on a timely basis with all information
and data, and support as defined in the applicable Scope of Work Exhibit,
required for our performance under this Agreement. You also will make
appropriate personnel available to work with us.

        2.     COMPENSATION

        A. We will perform the services required by this Agreement as set forth
in the particular Scope of Work Exhibit. You will pay us for professional
services and out-of-pocket expenses in accordance with the terms of the
applicable Scope of Work Exhibit.

        3.     TERMS OF PAYMENT

        A. We will provide you with monthly invoices covering the work performed
and our incidental expenses. These invoices will show the fees due for
professional services work and appropriate detail for the incidental expenses.
Our invoices are due and payable in full when they are presented to you.

        B. If you do not pay an invoice within sixty (60) days after we have
presented it to you, we may exercise our option to add an interest change of one
and one-half percent (1 1/2%) per month; this interest will begin to run on the
sixty-first (61st) day and will accumulate on a daily basis thereafter.
<PAGE>

        C. You will pay any taxes arising out of this Agreement, except for
taxes based on our net income.

        4.     WORK PRODUCT

        You will own all computer programs, documentation and data produced
under this Agreement, except as the Applicable Scope of Work Exhibit otherwise
provides.

        5.     NONDISCLOSURE

        A. We each agree to protect all Confidential Information provided by one
of us to the other, and not to publish or disclose such information to any third
party without the other's written permission by using those methods and
procedures normally used to protect our own Confidential Information. By
Confidential Information: a) AMS means materials, documents, data and other
information which we have designated in writing as propriety and confidential
and b) Client means all information and material with respect to its past or
present customers, business practices, or plans which AMS acquires as a result
of its contact with and efforts on behalf of Client and any other information
designated in writing as confidential by Client.

        B. The term Confidential Information includes all copies and
reproductions, whether in whole or in part, of such data.

        C. Both parties acknowledge that all Confidential Information furnished
by the disclosing party is considered to be propriety and/or trade secrets. Both
parties also acknowledge that the unauthorized use or disclosure of any
Confidential Information could be detrimental to the disclosing party.

        D. Both parties agree that neither they nor their officers, employees or
agents will duplicate, distribute, disclose, convey or in any other manner make
available to third parties, including but not limited to other banks and
financial institutions, any Confidential Information. Both parties also agree
that they shall not use Confidential Information for any purpose other than for
requested services for the disclosing party.

        E. Both parties agree that: (i) only their parties with a defined need
to know shall be granted access to Confidential Information; (ii) Confidential
Information shall not be distributed, disclosed or conveyed or in any other
manner made available to any consultant, subcontractor or any other person
retained by or associated with the receiving party; and (iii) no copies or
reproductions shall be made of any Confidential Information received by either
party for any reason or benefit except for the purpose of fulfilling any service
agreement between Client and AMS.

        F. Both parties agree that because of the unique nature of the
Confidential Information, the disclosing party would suffer irreparable harm in
the event the receiving party fails to comply with any of the terms of the
nondisclosure provisions of this Agreement and that money damages and other
remedies at law available to the disclosing
<PAGE>

party in the event of a breach or a threatened breach of the nondisclosure
provisions of this Agreement are not, and will not, be adequate to compensate
the disclosing party for the harm caused by the breach or the threatened breach.
Accordingly, the disclosing party will be entitled to such injunctive relief as
a court of competent jurisdiction may deem appropriate.

        G. Both parties agree that, should third parties request either party to
submit Confidential Information to them pursuant to a subpoena, summons, search
warrant, court or governmental order otherwise (collectively a "Lawful Order"),
the receiving party will notify the disclosing party upon receipt of such
request. The receiving party shall verify the disclosing party's receipt of the
notice no later than the next business day. The receiving party will permit the
disclosing party a reasonable opportunity to resist release of the Confidential
Information prior to releasing any such Confidential Information pursuant to a
Lawful Order. The disclosing party will pay the receiving party's reasonable
attorney's fees incurred in resisting the release of the Confidential
Information.

        H. Both parties agree that all Confidential Information shall at all
times remain the sole and exclusive property of the disclosing party and shall
be returned to the disclosing party immediately upon request or termination of
the service contract between the parties. If Confidential Information is
contained in any computer data processing tape(s), AMS shall be responsible for
returning the same tape(s) originally supplied by the disclosing party and
deleting all related files upon request or within seven (7) days of the
termination of the service contract between the parties.

        I. Neither of us will be required to protect Confidential Information
which (i) is or becomes publicly available, (ii) is independently developed by
either of us outside the scope of this Agreement, (iii) is rightfully obtained
from third parties or (iv) constitutes software development and data processing
concepts, techniques and know-how which are retained as mental impressions by
employees of the receiving party, where for the purposes of this Agreement,
"software development and data processing concepts, techniques and know-how"
shall mean generic concepts and shall not include specific applications of such
concepts tailored to the business of the disclosing party or identifiable to
disclosing party.

        J. You understand and acknowledge that (i) we are performing services
under this Agreement in conjunction with the licensing from us of certain
software products under a Propriety Software License and Maintenance Agreement,
and (ii) this provision does not modify or limit any of your obligations under
that agreement.

        6.     AMS WARANTIES AND DISCLAIMERS

        A. We warrant that we will perform the services required under this
Agreement in a manner consistent with industry standards reasonably applicable
to the performance of such work and services.
<PAGE>

        B. We warrant that neither products, processes, computer software,
software modules, media, documentation and other materials provided to you under
this Agreement, nor their use by you, will infringe or constitute an
infringement of any copyright, patent, trademark or other propriety right
arising under the laws of the United States (including any claims which may be
properly brought under the rules of the Berne Convention). Should any such items
become the subject of an infringement claim or suit, we may obtain for you the
right to continue using such items or may replace or modify them to make them
noninfringing. If we do not find either of these alternatives available to us on
commercially reasonable terms, we may require you to stop using such items, in
which case you will receive a refund of the fees previously paid by you for the
software or other materials you no longer may use.

        C. As to our infringement warranty provided in paragraph 6.B., AMS will
not be required to indemnify you if the claim of infringement is caused by (1)
your misuse or modification not developed by us of the software or other
materials; (2) your failure to use corrections or enhancements made available by
AMS; (3) your use of the software or other materials in combinations with any
product or information not owned or approved by AMS in writing; or (4)
information or materials provided by you or any third party.

        D. THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING
FROM COUSE OF DEALING AND PERFORMANCE AND USAGE OF THE TRADE.

        7.     LIMITATION OF REMEDIES

        A. We agree as follows:

        1.     Except as provided in paragraphs 7.B. and 7.C., our entire
               liability and your exclusive remedy for damages to you from our
               work under or breach of this Agreement, for any cause whatsoever,
               and regardless of the form of action, whether in contract or in
               tort, including negligence, shall be limited to money damages in
               an amount equal, in the aggregate, to the lesser of (a) actual
               damages or (b) 1.5 times the total cash amount paid by you to us
               under the particular Scope of Work Exhibit giving rise to such
               liability.

        2.     No proceeding, regardless of form, arising out of this Agreement
               may be brought by either of us more than two years after the
               party injured first knew, or should reasonably have had knowledge
               of, the facts giving rise to the cause of action; except that
               proceedings related to violation of any duty to protect
               Confidential Information may be brought at any time.

        B. We will indemnify you and hold you harmless for any costs (including
reasonable legal fees), which you may incur as a result of any claim or suit
based on a violation of the warranty in paragraph 6.B., but only if you notify
us promptly of any
<PAGE>

such suit or claim and cooperate with us in defending or settling the claim or
suit. We will control the defense of any such claim or suit including the
selection of attorneys.

        C. If as a result of AMS' negligence or willful misconduct you or your
employees suffer personal injury or property damage, we will reimburse you to
the extent of our liability for any claims you actually pay.

        D. WE WILL NOT BE HELD TO HAVE FAILED TO MEET OUR OBLIGATIONS UNDER THIS
AGREEMENT, IF WE EITHER DELAY PERFORMANCE OR FAIL TO PERFORM AS THE RESULT OF
ANY CAUSE BEYOND OUR REASONABLE CONROL. IN NO EVENT WILL WE BE LIABLE FOR ANY
DAMAGES CAUSED BY YOUR FAILURE TO PERFORM YOUR RESPONSIBILITIES, OR FOR ANY
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, SUCH AS LOST PROFITS,
LOST OPPORTUNITIES, LOST SAVINGS, LOSS OF BUSINESS AND THE LIKE, OR PUNITIVE
DAMAGES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

        8.     ARBITRATION

        We will settle all disputes, controversies or claims which relate in any
way to this Agreement, subject to Section 9 of this Agreement, by arbitration
according to the Rules of the American Arbitration Association; and we agree
that the award by the arbitrators may be enforced in any court having
jurisdiction.

        9.     DISPUTE RESOLUTION

        In the event of any dispute, controversy or claim with respect to the
interpretation of any provision of this Agreement or the performance by either
of us, upon the written request of one of us, the parties will appoint
representative ("Representative") who does not devote substantially all of his
or her time to performance under this Agreement. The Representative of each
party will meet in a timely manner for the purpose of attempting to resolve such
dispute. The Representatives will negotiate in good faith to resolve such
dispute without resort to formal proceedings. During the course of such
negotiation, the parties will comply with all reasonable requests for access to
relevant information (excluding materials which are subject to the attorney
client privilege or materials which would otherwise be protected by any other
privilege if sought to be obtained as evidence or otherwise introduced by an
opposing party in a court of law). Formal proceedings for the arbitration of
such dispute, controversy or claim in accordance with Section 8 (Arbitration)
may not be commenced until the earlier of (i) the Representatives concluding in
good faith that amicable resolution through continued negotiation of the matter
in issue does not appear likely, or (ii) ninety (90) days after the initial
written request of a party to negotiate such dispute. Both parties shall
continue to perform their respective obligations hereunder during the
negotiations referred to in this Section 9 (Dispute Resolution).
<PAGE>

        10.    TERMINATION

        A. Our Agreement will begin on the date first written above, and will
continue in effect for the period of time we need to perform the services
specified in the Agreement and the particular Scope of Work Exhibits and for you
to complete payment for these services, unless either of us terminates the
Agreement earlier pursuant to section 10.

        B. Either of us may terminate this Agreement, in whole or in part, at
any time for any reason if after thirty (30) days written notice the other party
has failed to cure a material breach of this Agreement.

        C. When the Agreement terminates, we will have no further responsibility
under the Agreement, and you will pay us for:

        (i)    for work being performed on a time and materials basis, you will
               pay us at the applicable rates set forth in the particular Scope
               of Work Exhibit being terminated for all hours of work actually
               performed through the effective date of termination;

        (ii)   for work being performed on a fixed-price basis, you will pay us
               for all work performed through the effective date of termination,
               in an amount equal to the pro-rata portion of the specified fixed
               price for such work, determined on a percentage of completion
               basis;

        (iii)  incidental expenses incurred, up to the date of termination plus
               any additional direct costs which we incur, such as costs of
               terminating lease or other contractual obligations which we made
               to meet our obligations under this Agreement.

        D. When this Agreement terminates, both of us will continue to comply
with all the terms of this Agreement which call for performance prior or
subsequent to the termination date, including our respective obligations to
protect Confidential Information as provided in paragraph 5.

        11.    GENERAL PROVISIONS

        A. Without the prior written consent of the other, we each agree not to
employ or solicit for employment any of the other's employees which, as to AMS,
are in the FIG Business Unit, and which, as to Client are in the Capital One
BankCard Division, (current employees or employees who were employed by such
party during the preceding 12-month period) until at least six (6) months after
this Agreement terminates.

        B. You may not assign or otherwise transfer this Agreement without our
prior written consent, which consent shall not be unreasonably withheld except
that you may assign this Agreement to a purchaser of all or substantially all of
your credit cards assets or to a majority-owned subsidiary of you or your parent
company which will take over
<PAGE>

that credit card operations currently conducted by you. This Agreement shall be
binding upon our respective successors and assigns.

        C. If either of us waives or modifies any term or condition of this
Agreement, this will not be void, waive or change any other term or condition.
If either of us waives a default by the other, this does not mean that we will
waive future or other defaults.

        D. Notices regarding this Agreement are to be in writing and delivered,
or mailed by first-class mail postpaid or sent by overnight courier with a
reliable tracking system, by one party to the other at our respective addresses
given above, marked for the attention of our CreditLine Product Manager, with a
copy to Deborah L. Hill, Contracts Manager, and Mark Tiltman at your offices.
Notices which are mailed shall be deemed to have been given as of the second
business day following the date of mailing and notices sent by overnight courier
are deemed to be given the next business day.

        E. If any part of this Agreement, for any reason, is declared to be
invalid, it shall be deemed restated to reflect as nearly as possible in
accordance with applicable law the original intentions of the parties, and the
remaining provisions shall remain in full force and effect.

        F. This Agreement will be governed by the laws of the Commonwealth of
Virginia, exclusive of its choice of law rules.

        G. This Agreement sets forth the full understanding between us and may
only be changed in writing.

        H. The parties are and shall be independent contractors to one another,
and nothing herein shall be deemed to cause this Agreement to create an agency,
partnership, or joint venture between the parties.

        I. The Scope of Work Exhibits attached are made a part of this Agreement
as if fully included in the text.

        12.    SUPERSEDING AGREEMENT

        AMS and Client contemplate that a Consulting Agreement dated March 1,
1994 (the "Previous Agreement") between AMS and Signet Bank/Virginia ("Signet")
will be assigned to Client by Signet and Client will assume any and all of
Signet's rights, duties and obligations under the Previous Agreement. Upon
assignment of the Previous Agreement by Signet to Client, AMS and Client agree
that the Previous Agreement shall be deemed to have been merged into this
Agreement and that any schedules, Scope of Work Exhibits or other attachments to
the Previous Agreement shall become subject to and governed by the terms of this
Agreement as if they had originally been executed as part of this Agreement.
<PAGE>

        Each of us has signed this Agreement as of the date indicated at the
beginning of this document.

CAPITAL ONE                                AMERICAN MANAGEMENT SYSTEMS,
FINANCIAL CORPORATION ("Client")           INCORPORATED ("AMS")

BY:      /s/ Nigel Morris                  BY:      /s/ John Skeele
    ----------------------------------         ---------------------------------
              (Signature)                                (Signature)

            Nigel Morris                               John Skeele
    ----------------------------------         ---------------------------------
              (Print Name)                               (Print Name)

            President                                  Senior Principal
    ----------------------------------         ---------------------------------
              (Title)                                    (Title)

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00048-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00048-of-00352.parquet"}]]