Document:

EX-10.22

 Exhibit 10.22 
  

 
 MASTER LEASE AND FINANCING AGREEMENT 

This Master Lease and Financing Agreement Number 3604686364 (together with Annex A and Exhibits A and B attached hereto and hereby made a
part hereof, this “Master Agreement”) is entered into by and between Hewlett-Packard Financial Services Company1, a Delaware corporation (“Lessor”), and Five 9,
Inc., a Delaware corporation (“Lessee”). Capitalized terms used in this Master Agreement without definition have the meanings specified in Annex A to this Master Agreement. 

1. MASTER AGREEMENT; SCHEDULES. This Master Agreement sets forth the general terms and conditions upon which (a) Lessor shall lease to Lessee and
Lessee shall lease from Lessor items of Hardware, Software or both (such Hardware and Software being collectively referred to as “Equipment”) and (b) Lessor shall provide financing to Lessee for software program license fees,
maintenance fees, fees for other services, and other costs and one-time charges (“Financed Items”) Lessee desires to finance hereunder. If Lessor and Lessee agree to a lease of particular Equipment (a “Lease”) and/or a financing
of particular Financed Items (a “Financing”), each item of Equipment and/or Financed Item will be described on a schedule in the form of Exhibit A, which schedule will incorporate this Master Agreement by reference
(“Schedule”). Each Schedule, when executed by Lessee and Lessor, will constitute a separate Lease and/or Financing. If specific terms of a Schedule conflict with the terms of this Master Agreement, the provisions of the Schedule will
control. 
 2. ACCEPTANCE; INITIAL TERM AND TERM. (a) Acceptance. Lessee shall unconditionally and irrevocably accept all Equipment under
a Lease and, if applicable, all related Financed Items subject to a Financing as soon as such Equipment is delivered and inspected by Lessee and found to be satisfactory. In the case of a Financing of Financed Items unrelated to any Equipment
subject to a Lease, Lessee shall unconditionally and irrevocably accept such Financed Items as soon as it shall have become liable to pay for such Financed Items. In either case, Lessee will evidence such acceptance by executing and delivering to
Lessor a properly completed Acceptance Certificate as soon as reasonably practicable. (b) Initial Term of Leases and Term of Financings. The Initial Term of each Lease and, if applicable, the Term of any related Financing stated in and
evidenced by a Schedule executed pursuant to this Section 2 will begin on the Acceptance Date of the Equipment subject to that Lease and will continue for the period described in the applicable Schedule; the term of each Financing stated in and
evidenced by a Schedule executed pursuant to this Section 2 that is unrelated to any Lease will begin on the Acceptance Date for the related Financed Items and will continue for the period described in the applicable Schedule. 

3. RENT; LATE CHARGES. As rent for the Equipment under any Lease and the Financed Items under any Financing (in either case, referred to in this Master
Agreement and any Schedule as “Rent”), Lessee agrees to pay the amounts specified in the applicable Schedule on the due dates specified in the applicable Schedule. If any part of any Rent payment or other amount due under this Master
Agreement is not paid within 10 days of its due date, Lessee agrees to pay Lessor: (a) in the first month, a late charge to compensate Lessor for collecting and processing the late amount, which late charge is stipulated and liquidated at the
greater of $.05 per dollar of each delayed amount or $50; plus (b) a charge for every month after the first month in which the amount is late to compensate Lessor for the inability to reinvest the amount, which charge is stipulated and
liquidated at 1- 1⁄2% of the delayed amount per month (or the lesser rate that is the maximum rate allowable under
applicable law). 
 4. LEASES AND FINANCINGS NON-CANCELABLE; NET LEASES; WAIVER OF DEFENSES TO PAYMENT. IT IS SPECIFICALLY UNDERSTOOD AND AGREED THAT EACH
LEASE AND FINANCING HEREUNDER SHALL BE NON-CANCELABLE, AND THAT EACH LEASE HEREUNDER IS A NET LEASE. LESSEE AGREES THAT IT HAS AN ABSOLUTE AND UNCONDITIONAL OBLIGATION TO PAY ALL RENT AND OTHER AMOUNTS WHEN DUE. LESSEE IS NOT ENTITLED TO ABATE OR
REDUCE RENT OR ANY OTHER AMOUNT DUE, OR TO SET OFF ANY CHARGE AGAINST ANY SUCH AMOUNT. LESSEE HEREBY WAIVES ANY RECOUPMENT, CROSS-CLAIM, COUNTERCLAIM OR ANY OTHER DEFENSE AT LAW OR IN EQUITY TO ANY RENT PAYMENT OR OTHER AMOUNT DUE WITH RESPECT TO
ANY LEASE OR FINANCING, WHETHER ANY SUCH DEFENSE ARISES OUT OF THIS MASTER AGREEMENT, ANY SCHEDULE, ANY CLAIM BY LESSEE AGAINST LESSOR, LESSOR’S ASSIGNEES OR SUPPLIER, OR OTHERWISE. 

5. ASSIGNMENT OF PURCHASE DOCUMENTS. Lessee assigns to Lessor all of Lessee’s right, title and interest in and to (a) the Equipment
described in each Schedule, and (b) the Purchase Documents relating to such Equipment. Such assignment of the Purchase Documents is an assignment of rights only; nothing in this Master Agreement shall be deemed to have relieved Lessee of any
obligation or liability under any of the Purchase Documents, except that, as between Lessee and Lessor, Lessor shall pay for the Equipment within 30 days after Lessee’s delivery to Lessor of a properly completed and executed Acceptance
Certificate and all other documentation necessary to establish Lessee’s acceptance of such Equipment under the related Lease. Lessee represents and warrants that it has reviewed and approved the Purchase Documents. In addition, if Lessor shall
so request, Lessee shall deliver to Lessor a document acceptable to Lessor whereby Seller acknowledges and provides any required consent to such assignment. For the avoidance of doubt, Lessee covenants and agrees that it shall at all times during
the Total Term of each Lease comply in all respects with the terms of any License Agreement relating to any Equipment leased thereunder. IT IS ALSO SPECIFICALLY UNDERSTOOD AND AGREED THAT NEITHER SUPPLIER NOR ANY SALESPERSON OF SUPPLIER IS AN
AGENT OF LESSOR, NOR ARE THEY AUTHORIZED TO WAIVE OR ALTER ANY TERMS OF THIS MASTER AGREEMENT OR ANY SCHEDULE. 
 6. ASSIGNMENT OF PURCHASE
DOCUMENTS. To the extent permitted, Lessor hereby assigns to Lessee, for the Total Term of any Lease, all Equipment warranties, indemnities, and representations provided in the applicable Purchase Documents. Lessee shall have the right to
take any action it deems appropriate to enforce such warranties, indemnities and representations provided such enforcement is pursued in Lessee’s name and at its expense. Any recovery resulting from any such enforcement efforts will be divided
between Lessor and Lessee as their interests may appear. 
  

 

	1 	Authorized to do business in the name of Hewlett-Packard Financial Services Company Inc. in the States of Alabama and New York. 

HPFS US MLFAII (Rev. 9.05) 

 7. EQUIPMENT RETURN REQUIREMENTS. Not later than 5 days after the last day of the Total Term
of each Lease (and any other time Lessee is required to return Equipment to Lessor under the terms of this Master Agreement or any Schedule), for all Equipment to be returned to Lessor, Lessee shall (a) remove any Lessee labels, tags or other
identifying marks on the Equipment and wipe clean or permanently delete all data contained on the Equipment, including without limitation, any data contained on internal or external drives, discs, or accompanying media, (b) pack the Equipment
in accordance with the manufacturer’s guidelines, and (c) deliver such Equipment to Lessor at any destination within the continental United States designated by Lessor. In the case of any item of Software to be returned to Lessor, Lessee
shall also deliver to Lessor the original certificate of authenticity issued by the licensor of such Software, if any, the end user license agreement, any CD-ROM, diskettes or other media relating to such
Software and any other materials originally delivered to Lessee with such Software. All dismantling, packaging, transportation, in-transit insurance and shipping charges shall be borne by Lessee. All Equipment
shall be returned to Lessor in the same condition and working order as when delivered to Lessee, reasonable wear and tear excepted, and, except in the case of PC Equipment and Software, shall qualify for maintenance service by the Supplier at its
then standard rates for Equipment of that age, if available. Lessee shall be responsible for, and shall reimburse Lessor promptly on demand for, the cost of returning the Equipment to good working condition or, in the case of Equipment other than PC
Equipment and Software, qualifying the Equipment for the Supplier’s maintenance service, if available. The return of the Equipment shall constitute a full release by Lessee of any leasehold rights or possessory interest in the Equipment.

 8. EQUIPMENT USE; MAINTENANCE AND ADDITIONS. Lessee shall, at its own expense, at all times during the applicable Total Term (a) operate and
maintain the Equipment in good working order, repair and condition, and in accordance with the manufacturer’s specifications and recommendations, (b) except in the case of PC Equipment and Software, maintain and enforce a maintenance
agreement to service and maintain the Equipment, upon terms and with a provider reasonably acceptable to Lessor, such that the Equipment shall qualify for Maintenance Service at the time the Equipment is returned to Lessor, and (c) make all
alterations or additions to the Equipment required by any applicable law, regulation or order. Lessee shall make no alterations or additions to the Equipment, except those that wilt not void any warranty made by the Supplier of the Equipment, result
in the creation of any security interest, lien or encumbrance on the Equipment or impair the value or use of the Equipment either at the time made or at the end of the Total Term of the applicable Lease, and that are readily removable without damage
to the Equipment (“Optional Additions”). All additions to the Equipment or repairs made to the Equipment, except Optional Additions, become a part thereof and Lessor’s property at the time made. Optional Additions that have not been
removed prior to the return of the Equipment shall become Lessor’s property upon such return. On at least 72 hours prior notice to Lessee, Lessor and Lessor’s agents shall have the right, during Lessee’s normal business hours, to
enter the premises where the Equipment is located for the purpose of inspecting the Equipment. 
 9. EQUIPMENT OWNERSHIP; LIENS; LOCATION. As between
Lessor and Lessee, Lessor is the sole owner of the Equipment and has sole title thereto, Lessee covenants that it will not pledge or encumber the Equipment or Lessor’s interest in the Equipment in any manner whatsoever nor create or permit to
exist any levy, lien or encumbrance thereof or thereon except those created by or through Lessor. The Equipment shall remain Lessor’s personal property whether or not affixed to realty and shall not become a fixture or be made to become a part
of any real property on which it is placed without Lessor’s prior written consent. If Lessee has been provided tags or identifying labels, Lessee will at Lessee’s expense affix and maintain the same in a prominent position on each item of
Equipment to indicate Lessor’s ownership. Lessee may relocate any Equipment from the Equipment Location specified in the applicable Schedule to another of its business locations within the United States within five days written notice to Lessor
specifying the new Equipment Location, provided Lessee remains in possession and control of the Equipment. Lessee shall not locate or relocate any Equipment such that any third party comes into possession or control thereof without Lessor’s
prior written consent; provided, however, that Lessor shall not unreasonably withhold its consent to the location or relocation of Equipment to a third party co-location or hosting facility if such third party shall have executed and delivered to
Lessor a waiver agreement in form and substance acceptable to Lessor pursuant to which, among other things, such third party shall have waived any rights to the Equipment and agreed to surrender the Equipment to Lessor in the event of a Lessee
Default under this Master Agreement. 
 10. RISK OF LOSS AND INSURANCE. Lessee assumes any and all risk of loss or damage to the Equipment until such
Equipment is returned to and received by Lessor in accordance with the terms and conditions of this Master Agreement. Lessee agrees to keep the Equipment insured at Lessee’s expense against all risks of loss from any cause whatsoever, including
without limitation, loss by fire (including extended coverage), theft and damage, and such insurance shall cover not less than the Stipulated Loss Value of the Equipment. Lessee also agrees that it shall carry commercial general liability insurance
in an amount not less than $1,000,000 total liability per occurrence. Lessee shall cause Lessor and its affiliates, and its and their successors and assigns, to be named loss payees and additional insureds, as applicable, under such insurance
policies. Each policy shall provide that the insurance cannot be canceled without at least 30 days prior written notice to Lessor, and no policy shall contain a deductible in excess of $25,000. Lessee shall provide to Lessor (a) on or prior to
the Acceptance Date for each Lease, and from time to time thereafter, certificates of insurance evidencing such insurance coverage throughout the Total Term of each Lease, and (b) upon Lessor’s request, copies of the insurance policies. If
Lessee fails to provide Lessor with such evidence, then Lessor will have the right, but not the obligation, to purchase such insurance protecting Lessor at Lessee’s expense. Lessee’s expense shall include the full premium paid for such
insurance and any customary charges, costs or fees of Lessor. Lessee agrees to pay such amounts in substantially equal installments allocated to each Rent payment (plus interest 011 such amounts at the rate of 1-1/2% per month or such lesser
rate as is the maximum rate allowable under applicable law). 
 11. CASUALTY LOSS. Lessee shall notify Lessor of any Casually Loss or repairable
damage to any Equipment not later than 30 days following the date of any such occurrence. In the event any Casualty Loss shall occur, on the next Rent payment date Lessee shall pay Lessor the Stipulated Loss Value of the Equipment suffering the
Casualty Loss. Upon Lessor’s receipt of such payment of Stipulated Loss Value in full: (a) Lessor shall transfer to Lessee all of Lessor’s interest in the Equipment suffering the Casualty Loss “AS IS, WHERE IS,” without any
warranty, express or implied, from Lessor, other than the absence of any liens or claims by or through Lessor, (b) the applicable Lease shall terminate as it relates to such Equipment, and (c) except as provided in Section 26(m),
Lessee shall be relieved of all obligations under the applicable Lease as it relates to such Equipment. In the event of any repairable damage to any Equipment, the Lease shall continue with respect to such Equipment without any abatement of Rent and
Lessee shall at its expense cause such Equipment to be repaired to the condition it is required to be maintained in pursuant to Section 8 not later than 30 days from the date of the occurrence. 

12. TAXES. Lessor shall report and pay all Taxes now or hereafter imposed or assessed by governmental body, agency or taxing authority upon the
purchase, ownership, delivery, installation, leasing, rental, use or sale of the Equipment, the Rent or other charges payable hereunder, or otherwise upon or in connection with any Lease or Financing, whether assessed on Lessor or Lessee, other than
any such Taxes required by law to be reported and paid by Lessee. Lessee shall within 30 days of invoice reimburse Lessor for all such Taxes paid by Lessor, together with any penalties or interest in connection therewith attributable to
Lessee’s acts or failure to act, excluding (a) Taxes 011 or measured by the overall gross or net income or items of tax preference of Lessor, (b) as to any Lease or the related Equipment, Taxes attributable to the period after the
return of such Equipment to Lessor, and (c) Taxes imposed as a result of a sole or other transfer by Lessor of any portion of its interest in any Lease or Financing or in any Equipment, except for a sale or other transfer to Lessee or a sale or
other transfer occurring after and during the continuance of any Lessee Default. 
 13. GENERAL INDEMNITY. Lessee shall indemnify, defend and hold
harmless Lessor, its employees, officers, directors, agents and assignees from and against any and all Claims arising directly or indirectly out of or in connection with any matter involving this Master Agreement, the Equipment, the Financed Items
or any Lease and/or Financing. 

  
 (Rev. 9.05) 

2 

 14. TAX BENEFIT INDEMNITY. Lessor and Lessee agree that Lessor is entitled to certain federal, state and
local tax benefits available to an owner of Equipment (collectively, “Tax Benefits”), including without limitation, accelerated cost recovery system deductions for 5-year property and deductions for interest incurred by Lessor to finance
the purchase of Equipment available under the Code. Lessee represents, warrants and covenants to Lessor that (a) Lessee is not a tax-exempt entity (as defined in Section 168(h) of the Code); (b) all Equipment will be used solely
within the United States; and (c) Lessee will take no position inconsistent with the assumption that Lessor is the owner of the Equipment for federal, state, and local tax purposes. If, due to any act or omission of Lessee or any party acting
through Lessee, or the breach or inaccuracy of any representation, warranty or covenant of Lessee contained in any Fundamental Agreement, Lessor reasonably determines that it cannot claim, is not allowed to claim, loses or must recapture any or all
of the Tax Benefits otherwise available with respect to the Equipment subject to any Lease (a “Tax Loss”), then Lessee shall, promptly upon demand, pay to Lessor an amount sufficient to provide Lessor the same after-tax rate of return and
aggregate after-tax cash flow through the end of the Then Applicable Term of such Lease that Lessor would have realized but for such Tax Loss. 
 15.
COVENANT OF QUIET ENJOYMENT. So long as no Lessee Default exists, and no event shall have occurred and be continuing which, with the giving of notice or the passage of time or both, would constitute a Lessee Default neither Lessor nor any party
acting or claiming through Lessor, by assignment or otherwise, will disturb Lessee’s quiet enjoyment of the Equipment during the Total Term of the related Lease. 

16. DISCLAIMERS AND LESSEE WAIVERS. LESSEE LEASES THE EQUIPMENT FROM LESSOR “AS IS, WHERE IS”. IT IS SPECIFICALLY UNDERSTOOD AND AGREED THAT
(A) EXCEPT AS EXPRESSLY SET FORTH IN SECTION 15, LESSOR MAKES ABSOLUTELY NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE DESIGN, COMPLIANCE WITH
SPECIFICATIONS, QUALITY, OPERATION, OR CONDITION OF ANY EQUIPMENT OR FINANCED ITEMS (OR ANY PART THEREOF), THE MERCHANTABILITY OR FITNESS OF EQUIPMENT OR FINANCED ITEMS FOR A PARTICULAR PURPOSE, OR ISSUES REGARDING PATENT INFRINGEMENT, TITLE AND THE
LIKE; (B) LESSOR SHALL NOT BE DEEMED TO HAVE MADE, BE BOUND BY OR LIABLE FOR, ANY REPRESENTATION, WARRANTY OR PROMISE MADE BY THE SUPPLIER OF ANY EQUIPMENT OR FINANCED ITEMS (EVEN IF LESSOR IS AFFILIATED WITH SUCH SUPPLIER); (C) LESSOR
SHALL NOT BE LIABLE FOR ANY FAILURE OF ANY EQUIPMENT OR FINANCED ITEMS OR ANY DELAY IN THE DELIVERY OR INSTALLATION THEREOF; (D) LESSEE HAS SELECTED ALL EQUIPMENT AND FINANCED ITEMS WITHOUT LESSOR’S ASSISTANCE; AND (E) LESSOR IS NOT A
MANUFACTURER OF ANY EQUIPMENT. IT IS FURTHER AGREED THAT LESSOR SHALL HAVE NO LIABILITY TO LESSEE OR ANY THIRD PARTIES FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS MASTER AGREEMENT OR ANY SCHEDULE OR CONCERNING
ANY EQUIPMENT OR FINANCED ITEMS, OR FOR ANY DAMAGES BASED ON STRICT OR ABSOLUTE TORT LIABILITY OR LESSOR’S NEGLIGENCE; PROVIDED, HOWEVER, THAT NOTHING IN THIS MASTER AGREEMENT SHALL DEPRIVE LESSEE OF ANY RIGHTS IT MAY HAVE AGAINST ANY PERSON
OTHER THAN LESSOR. LESSOR AND LESSEE AGREE THAT THE LEASES AND THE FINANCINGS SHALL BE GOVERNED BY THE EXPRESS PROVISIONS OF THIS MASTER AGREEMENT AND THE OTHER FUNDAMENTAL AGREEMENTS AND NOT BY THE CONFLICTING PROVISIONS OF ANY OTHERWISE APPLICABLE
LAW. ACCORDINGLY, TO THE EXTENT PERMITTED BY APPLICABLE LAW, LESSEE WAIVES THOSE RIGHTS AND REMEDIES AGAINST A LESSOR CONFERRED UPON A LESSEE BY ARTICLE 2A OF THE UCC AND THOSE RIGHTS NOW OR HEREAFTER CONFERRED BY STATUTE OR OTHERWISE, IN EITHER
CASE THAT ARE INCONSISTENT WITH OR THAT WOULD LIMIT OR MODIFY LESSOR’S RIGHTS SET FORTH IN THIS MASTER AGREEMENT. 
 17. LESSEE WARRANTIES.
Lessee represents, warrants and covenants to Lessor that as of the date of this Master Agreement and for so long as this Master Agreement shall remain in effect: (a) ALL EQUIPMENT WILL BE USED FOR BUSINESS PURPOSES ONLY AND NOT FOR PERSONAL,
FAMILY OR HOUSEHOLD PURPOSES; (b) Lessee is duly organized, validly existing and in good standing under applicable law; (c) Lessee has the power and authority to enter into each of the Fundamental Agreements; (d) all Fundamental
Agreements arc enforceable against Lessee in accordance with their terms and do not violate or create a default under any instrument or agreement binding on Lessee; (e) as of the date of its execution of this Master Agreement and as of the
Acceptance Date of any Equipment or Financed Items, there are no pending or threatened actions or proceedings before any court or administrative agency that could reasonably be expected to have a material adverse effect on Lessee or any Fundamental
Agreement, unless such actions are disclosed to Lessor and consented to in writing by Lessor; (f) Lessee shall comply with the requirements of all applicable laws and regulations the violation of which could have an adverse effect upon the
Equipment, Lessor’s rights and remedies under any Fundamental Agreement or Lessee’s performance of its obligations under any Fundamental Agreement; (g) each Fundamental Agreement shall be effective against all creditors of Lessee
under applicable law, including fraudulent conveyance and bulk transfer laws, and shall raise no presumption of fraud; (h) all financial statements and other related information furnished by Lessee shall be prepared in accordance with generally
accepted accounting principles and shall fairly present Lessee’s financial position as of the dates given on such statements; (i) Lessee’s name set forth in the signature block below is Lessee’s full and accurate legal name’
(j) Lessee is a Corporation organized under the laws of             ; (k) Lessee’s “location” (within the meaning of UCC Section 9-307) is Pleasanton, CA
(l) Lessee’s organizational number assigned to it by its jurisdiction of organization is             ; (m) Lessee’s federal tax identification number
is            ; (n) Lessee and all Lessee Affiliates do not export, re-export, or transfer any Equipment, Software, System Software or source code or any direct product thereof to a
prohibited destination, or to nationals of proscribed countries wherever located, without prior authorization from the United States and other applicable governments; (o) Lessee and all Lessee Affiliates do not use any Equipment, Software or
System Software or technology, technical data, or technical assistance related thereto or the products thereof in the design, development, or production of nuclear, missile, chemical, or biological weapons or transfer the same to a prohibited
destination, or to nationals of proscribed countries wherever located, without prior authorization from the United States and other applicable governments; and (p) Lessee and all Lessee Affiliates are not entities designated by the United
States government or any other applicable government with which transacting business without the prior consent of such government is prohibited. Lessee agrees to provide Lessor advance written notice of any change in any of the representations and
covenants set forth in clauses (i) through (m) of this Section 17. 
 18. DEFAULT. Any of the following shall constitute a default by
Lessee (a “Lessee Default”) under this Master Agreement and all Leases and Financings: (a) Lessee fails to pay any Rent payment or any other amount payable to Lessor under this Master Agreement or any Schedule within 10 days after its
due date; or (b) Lessee defaults on or breaches any of the other terms and conditions of any Material Agreement, and fails to cure such breach within 10 days after written notice thereof from Lessor; or (c) any representation or warranty
made by Lessee in any Material Agreement proves to be incorrect in any material respect when made or reaffirmed; or (d) any change occurs in relation to Lessee’s or Guarantor’s business, management, ownership or financial condition
that would have a material adverse effect on Lessee’s ability to perform its obligations under this Master Agreement or any Schedule or Guarantor’s ability to perform its obligations under its guaranty; or (e) Lessee or Guarantor
dissolves or otherwise terminates its existence, ceases to do business or becomes insolvent or fails generally to pay its debts as they become due; or (f) any Equipment is levied against, seized or attached; or (g) Lessee or Guarantor
makes an assignment for the benefit of creditors; or (h) a proceeding under any bankruptcy, reorganization, arrangement of debt, insolvency or receivership law is filed by or against Lessee or Guarantor (and, if such proceeding is involuntary,
it is not dismissed within 60 days after the filing thereof) or Lessee or Guarantor takes any action to authorize any of the foregoing matters; or (i) any letter of credit or guaranty issued in support of a Lease or Financing is revoked,
breached, cancelled or terminated (unless consented to in advance in writing by Lessor); or (j) any Guarantor fails to fulfill its obligations in favor of Lessor pursuant to its guaranty. 

  
 (Rev. 9.05) 

3 

 19. REMEDIES. If a Lessee Default occurs, Lessor may, in its sole discretion, exercise one or more of the
following remedies: (a) declare all amounts due and lo become due under any or all Leases and Financings to be immediately due and payable; or (b) terminate this Master Agreement or any Lease or Financing; or (c) lake possession of,
or render unusable, any Equipment wherever the Equipment may be located, without demand or notice and without any court order or other process of law in accordance with Lessee’s reasonable security procedures, and no such action shall
constitute a termination of any Lease; or (d) require Lessee to deliver the Equipment to a location specified by Lessor; or (e) declare the Stipulated Loss Value for any or all Equipment to be due and payable as liquidated damages for loss
of a bargain and not as a penalty and in lieu of any further Rent payments under the applicable Lease or Leases; or (f) proceed by court action to enforce performance by Lessee of any Lease or Financing and/or to recover all damages and
expenses incurred by Lessor by reason of any Lessee Default; or (g) terminate any other agreement that Lessor may have with Lessee; or (h) exercise any other right or remedy available to Lessor at law or in equity. Also, Lessee shall pay
Lessor all costs and expenses that Lessor may incur to maintain, safeguard or preserve the Equipment, and other expenses incurred by Lessor in enforcing any of the terms, conditions or provisions of this Master Agreement (including reasonable legal
fees and collection agency costs). Upon repossession or surrender of any Equipment or Collateral, Lessor may lease, sell or otherwise dispose of the Equipment and/or Collateral in a commercially reasonable manner, with or without notice and at
public or private sale, and apply the net proceeds thereof to the amounts owed to Lessor hereunder, but only after deducting (1) in the case of a sale, the estimated Fair Market Value of the Equipment sold as of the scheduled expiration of the
Then Applicable Term of the related Lease, (2) in the case of a lease, the rent due for any period beyond the scheduled expiration of the Then Applicable Term of the related Lease, and (3) in either case, all expenses (including reasonable
legal fees and costs) incurred by Lessor in connection therewith, or propose to retain any or all of the Equipment and/or Collateral in full or partial satisfaction, as the case may be, of amounts owed to Lessor hereunder; provided, however, that
Lessee shall remain liable to Lessor for any deficiency that remains after any sale, lease or retention by Lessor of such Equipment. Any proceeds of any sale or lease of such Equipment in excess of the amounts owed to Lessor hereunder shall be
retained by Lessor. Lessee agrees that with respect to any notice of a sale required by law to be given, 10 days’ notice shall constitute reasonable notice. Upon payment of all past due Rent and the Stipulated Loss Value as provided in clause
(e) above, together with interest at the rate of 1-1/2% per month (or such lesser rate as is the maximum rate allowable under applicable law) from the date declared due until paid, Lessor will transfer to Lessee all of Lessor’s
interest in the Equipment for which such Rent and Stipulated Loss Value has been paid, which transfer shall be on an “AS IS, WHERE IS” basis, without any warranty, express or implied, from Lessor, other than the absence of any liens or
claims by or through Lessor. With respect to any exercise by Lessor of its right to recover and/or dispose of any Equipment or other Collateral securing Lessee’s obligations under any Schedule, Lessee acknowledges and agrees as follows:
(i) Lessor shall have no obligation, subject to the requirements of commercial reasonableness, to clean-up or otherwise prepare the Equipment or any other Collateral for disposition, (ii) Lessor may comply with any applicable state or
Federal law requirements in connection with any disposition of the Equipment or other Collateral, and any actions taken in connection therewith shall not be deemed to have adversely affected the commercial reasonableness of any such disposition, and
(m) Lessor may convey the Equipment and any other Collateral on an “AS IS, WHERE IS” basis, and without limiting the generality of the foregoing, may specifically exclude or disclaim any and all warranties, including any warranty of
title or the like with respect to the disposition of the Equipment or other Collateral, and no such conveyance or such exclusion or such disclaimer of any warranty shall be deemed to have adversely affected the commercial reasonableness of any such
disposition. These remedies are cumulative of every other right or remedy given hereunder or now or hereafter existing at law or in equity or by statute or otherwise, and may be enforced concurrently or separately from time to time. 

20. PERFORMANCE OF LESSEE’S OBLIGATIONS. If Lessee fails to perform any of its obligations hereunder, Lessor may perform any act or make any
payment that Lessor deems reasonably necessary for the preservation of Lessor’s interests therein; provided, however, that the performance of any act or payment by Lessor shall not be deemed a waiver or release of Lessee from the obligation at
issue. All sums so paid by Lessor, together with expenses (including legal fees and costs) incurred by Lessor in connection therewith, shall be paid to Lessor by Lessee immediately upon demand. 

21. TRUE LEASE; SECURITY INTEREST; MAXIMUM RATE. Each Lease is intended to be a “Finance Lease” as defined in Article 2A of the UCC, and
Lessee hereby authorizes Lessor to file a financing statement to give public notice of Lessor’s ownership of the Equipment. The parties’ intent that each Lease be a “Finance Lease” within the meaning of Article 2A of the UCC
shall have no effect on the characterization of any Lease for accounting purposes, which characterization shall be made by each party independently on the basis of generally accepted accounting principles. Lessee, by its execution of each Schedule,
acknowledges that Lessor has informed it that (a) the identity of Seller is set forth in the applicable Schedule, (b) Lessee is entitled under Article 2A of the UCC to the promises and warranties, including those of any third party,
provided to Lessor in connection with, or as a part of, the applicable Purchase Documents, and (c) Lessee may communicate with Seller and receive an accurate and complete statement of the promises and warranties, including any disclaimers and
limitations of them or of remedies. If (1) notwithstanding the express intention of Lessor and Lessee to enter into a true lease, any Lease is ever deemed by a court of competent jurisdiction to be a lease intended for security, or
(2) Lessor and Lessee enter into a Lease with the intention that it be treated as a lease intended as security by so providing in the applicable Schedule, or (3) Lessor and Lessee enter into a Financing, then to secure payment and
performance of Lessee’s obligations under this Master Agreement and all Leases and Financings, Lessee hereby grants Lessor a purchase money security interest in the Collateral. In any such event, notwithstanding any provisions contained in this
Master Agreement or in any Schedule, neither Lessor nor any Assignee shall be entitled to receive, collect or apply as interest any amount in excess of the maximum rate or amount permitted by applicable law. In the event Lessor or any Assignee ever
receives, collects or applies as interest any amount in excess of the maximum amount permitted by applicable law, such excess amount shall be applied to the unpaid principal balance and any remaining excess shall be refunded to Lessee. In
determining whether the interest paid or payable under any specific contingency exceeds the maximum rate or amount permitted by applicable law, Lessor and Lessee shall, to the maximum extent permitted under applicable law, characterize any
non-principal payment as an expense or fee rather than as interest, exclude voluntary prepayments and the effect thereof, and spread the total amount of interest over the entire term of this Master Agreement and all Leases and Financings. 

22. ASSIGNMENT. Lessor shall have the unqualified right to sell, assign, grant a security interest in or otherwise convey any part of its interest in
this Master Agreement, any Lease or Financing or any Equipment, in whole or in part, without prior notice to or the consent of Lessee. If any Lease or Financing is sold assigned, or otherwise conveyed, Lessee agrees that (a) Assignee shall
(1) have the same rights, powers and privileges that Lessor has under the applicable Lease or Financing, and (2) have the right to receive from Lessee all amounts due under the applicable Lease or Financing, in either case, to the extent
assigned; and (b) it may not require Assignee to perform any obligations of Lessor, other than those that are expressly assumed in writing by Assignee. Lessee agrees to execute such acknowledgements thereto as may be reasonably requested by
Lessor or Assignee. Lessee further agrees that in any action brought by such Assignee against Lessee to enforce Lessor’s rights hereunder, Lessee will not assert against such Assignee any set-off, defense or counterclaim that Lessee may have
against Lessor, Assignee, or any other person. Unless otherwise specified by Lessor and Assignee, Lessee shall continue to pay all amounts due under the applicable Lease or Financing to Lessor; provided, however, that upon notification from Lessor
and Assignee, Lessee covenants to pay all amounts due under the applicable Lease or financing to Assignee when due and as directed in such notice. Lessee further agrees that any Assignee may further sell, assign, grant a security interest in or
otherwise convey its rights and interests under the applicable Lease or Financing with the same force and effect as the assignment described herein. Lessee may not assign, transfer, sell, sublease, pledge or otherwise dispose of this Master
Agreement, any Lease or Financing, any Equipment or any interest therein. 

  
 (Rev. 9.05) 

4 

 23. TERM OF MASTER AGREEMENT. This Master Agreement shall commence and be effective upon the execution
hereof by both parties and shall continue in effect until terminated by either party by 30 days’ prior written notice to the other. However, no termination of this Master Agreement pursuant to the preceding sentence shall be effective with
respect to any Lease or Financing that commenced prior to such termination until the expiration or termination of such Lease or Financing and the satisfaction by Lessee of all of its obligations hereunder with respect thereto. 

24. WAIVER OF JURY TRIAL. LESSEE AND LESSOR HEREBY EXPRESSLY WAIVE ANY RIGHT TO DEMAND A JURY TRIAL WITH RESPECT TO ANY ACTION OR PROCEEDING INSTITUTED
BY LESSOR OR LESSEE IN CONNECTION WITH THIS MASTER AGREEMENT OR ANY FUNDAMENTAL AGREEMENT. 
 25. NOTICES. All notices, requests, demands, waivers and
other communications required or permitted to be given under this Master Agreement or any other Fundamental Agreement shall be in writing and shall be deemed to have been duly given if delivered personally or mailed via certified mail or a
nationally recognized overnight courier service, or sent by confirmed facsimile transmission, addressed as follows (or such other address or fax number as either party shall so notify the other): 

 

			
	If to Lessor:	  	If to Lessee:
	Hewlett-Packard Financial Services Company	  	Five 9, Inc.
	420 Mountain Avenue—P.O. Box 6	  	7901 Stoneridge Dr, Ste 200
	Murray Hill, New Jersey 07974-0006	  	Pleasanton, CA 94588
	Attn: Director of Operations, North America	  	Attn: David Hill
	Fax: (908)898-4109	  	Fax: 929-342-3463

 26. MISCELLANEOUS. 

(a) Governing Law. THIS MASTER AGREEMENT AND EACH LEASE AND FINANCING SHALL BE GOVERNED BY THE INTERNAL LAWS (AS OPPOSED TO CONFLICTS OF LAW
PROVISIONS) OF THE STATE OF NEW JERSEY. 
 (b) Consent to Jurisdiction. Lessor and Lessee consent to the jurisdiction of any local, state or
Federal court located within the State of New Jersey and waive any objection relating to improper venue or forum non-conveniens to the conduct of any proceeding in any such court. 

(c) Credit Review. Lessee consents to a credit review by Lessor for each Lease and Financing. 

(d) Further Assurances. Lessee agrees to promptly execute and deliver to Lessor such further documents and take such further action as Lessor may
require in order to more effectively carry out the intent and purpose of this Master Agreement and any Schedule. Without limiting the generality of the foregoing, Lessee agrees (a) to furnish to Lessor from time to time, its certified financial
statements, officer’s certificates and appropriate resolutions, opinions of counsel and such other information and documents as Lessor may reasonably request, and (b) to execute and timely deliver to Lessor any financing statements or
other documents that Lessor deems necessary under applicable law to perfect or protect Lessor’s security interest in the Collateral or to evidence Lessor’s interest in the Equipment; provided, however, that Lessee authorizes Lessor to file
any such financing statement or other document without Lessee’s authentication to the extent permitted by applicable law. Lessee hereby appoints Lessor and any agent of Lessor as Lessee’s attorney-in-fact, with full power of substitution,
for the sole purpose of executing on behalf of Lessee such UCC financing statements as Lessor deems necessary to perfect or protect Lessor’s security interest in the Collateral or to evidence Lessor’s interest in the Equipment. Lessee
acknowledges and agrees that such appointment is coupled with an interest and is irrevocable until the expiration or termination of all Leases and Financings and the satisfaction by Lessee of all of its obligations hereunder. It is also agreed that
Lessor or Lessor’s agent may file as a financing statement, any lease document (or copy thereof, where permitted by law) that Lessor deems appropriate to perfect or protect Lessor’s security interest in the Collateral or to evidence
Lessor’s interest in the Equipment. Upon demand, Lessee will promptly reimburse Lessor for any filing or recordation fees or expenses (including legal fees and costs) incurred by Lessor in perfecting or protecting its interests in any
Collateral or the Equipment. 
 (e) Captions and References. The captions contained in this Master Agreement and any Schedule are for
convenience only and shall not affect the interpretation of this Master Agreement. All references in this Master Agreement to Sections, Annexes and Exhibits refer to Sections hereof, Annexes hereof and Exhibits hereto unless otherwise indicated.

 (f) Entire Agreement; Amendments. This Master Agreement and all other Fundamental Agreements executed by both Lessor and Lessee constitute
the entire agreement between Lessor and Lessee relating to the leasing of the Equipment and the financing of Financed Items, and supersede all prior agreements relating thereto, whether written or oral, and may not be amended or modified except in a
writing signed by the parties hereto. 
 (g) No Waiver. Any failure of Lessor to require strict performance by Lessee, or any written waiver by
Lessor of any provision hereof, shall not constitute consent or waiver of any other breach of the same or any other provision hereof. 
 (h) Lessor
Affiliates. Lessee understands and agrees that Hewlett-Packard Financial Services Company or any affiliate or subsidiary thereof may, as lessor, execute Schedules under this Master Agreement, in which event the terms and conditions of the
applicable Schedule and this Master Agreement, as it relates to the lessor under such Schedule, shall be binding upon and shall inure to the benefit of such entity executing such Schedule as lessor, as well as any successors or assigns of such
entity. 
 (i) Lessee Affiliates. A Lessee Affiliate may enter into a Lease or Financing under and subject to the terms and conditions of this
Master Agreement by executing a Schedule incorporating this Master Agreement by reference, in which case such Lessee Affiliate shall be deemed, for purposes of such Lease or Financing, to be the “Lessee” under this Master Agreement, The
undersigned Lessee hereby unconditionally guarantees to Lessor the full and prompt payment, observance and performance when due of all obligations of all Lessee Affiliates (collectively, “Guaranteed Obligations”) under all such Leases and
Financings. The foregoing guarantee is absolute, continuing, unlimited and independent and shall not be affected, diminished or released for any reason whatsoever. The undersigned Lessee waives diligence, presentment, demand for payment, protest or
notice of any Lessee Default or nonperformance by any Lessee Affiliate, all affirmative defenses, offsets and counterclaims against Lessor, any right to the benefit of any security or statute of limitations, and any requirement that Lessor proceed
first against a Lessee Affiliate or any collateral security. Until the Guaranteed Obligations shall have been paid in full, Lessee shall have no right of subrogation. 

(j) Invalidity. If any provision of this Master Agreement or any Schedule shall be prohibited by or invalid under law, such provision shall be
ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of this Master Agreement or such Schedule. 

(k) Counterparts. This Master Agreement may be executed in counterparts, which collectively shall constitute one document, 

(l) Lessor Reliance. In connection with its execution of this Master Agreement, Lessee shall deliver to Lessor an officer’s certificate (or
partner’s or member’s certificate as appropriate) in form and substance acceptable to Lessor, executed by a duly authorized officer (or partner or member) of Lessee and certifying as to, among other things, Lessee’s authority to enter
into this Master Agreement and Leases and Financings hereunder and the authority of Lessee’s officers or representatives specified therein to execute this Master Agreement and all other Fundamental Agreements. Lessor may act in reliance upon
any instruction, instrument or signature reasonably believed by Lessor in good faith to be genuine. Lessor may assume that any employee of Lessee who executes any document or gives any written notice, request or instruction has the authority to do
so. 

  
 (Rev. 9.05) 

5 

 (m) Survival. All representations, warranties and covenants made by Lessee hereunder shall survive
the termination of this Master Agreement and shall remain in full force and effect. All of Lessor’s rights, privileges and indemnities under this Master Agreement or any Lease or Financing, to the extent they are fairly attributable to events
or conditions occurring or existing on or prior to the expiration or termination of such Lease or Financing, shall survive such expiration or termination and be enforceable by Lessor and Lessor’s successors and assigns, 

27. Lessee acknowledges that neither this Master Agreement nor any other Fundamental Agreement may be amended or modified except by a writing signed by
Lessor and Lessee. Lessee Initials:                      

IN WITNESS WHEREOF, LESSEE AND LESSOR HAVE EXECUTED THIS MASTER AGREEMENT ON THE DATES SPECIFIED BELOW. 

 

									
	 LESSEE:
 FIVE 9,
INC.
	 		  	 LESSOR:

HEWLETT-PACKARD FINANCIAL SERVICES
 COMPANY2

					
	By:	 	 /s/ David Hill
	 		  	By	  	  

	Name: David Hill	 		  	Name:	  	  

	Title: VP—Finance	 		  	Title:	  	  

	Date: 11/1/10	 		  	Date:	  	  

  

	2 	Authorized to do business in the name of Hewlett-Packard Financial Services Company Inc. in the States of Alabama and New York. 

  
 (Rev. 9.05) 

6 

  
 

 
 BILLING INFORMATION REQUEST FORM 

Master Agreement Number: 3604686364 
 IN ORDER FOR
HEWLETT-PACKARD FINANCIAL SERVICES COMPANY TO PROPERLY BILL AND CREDIT YOUR ACCOUNT, IT IS NECESSARY THAT YOU COMPLETE THIS FORM AND RETURN IT WITH THE SIGNED DOCUMENTS. 

CUSTOMER LEGAL NAME: Five9, Inc. 

PURCHASE ORDER NUMBER:                    
                                         
                                         
                                         
              
 BILLING
ADDRESS:                                       
                                         
                                         
                                        

 

			
		  	  

 BILL TO ATTENTION &
TITLE:                                        
                                         
                                         
         
 (Name of individual who will approve and process payments) 

TELEPHONE NUMBER:
                                        
    FAX
NUMBER:                                        
                                         
          

EMAIL ADDRESS:                      
                                         
                                         
                                         
                                

EQUIPMENT LOCATION (if different from
above):                                        
                                         
                              

 
  
  

 
 ARE YOU SALES/RENTAL TAX EXEMPT?
                     
 IF SO, PLEASE ATTACH A
COPY OF YOUR CERTIFICATE AND RETURN WITH THIS FORM. 

SPECIAL INSTRUCTIONS:                     
                                         
                                         
                                         
                 
  

 
  

 
 THANK YOU, 

Hewlett-Packard Financial Services Company 
  

	
	/s/ David Hill 
	CUSTOMER SIGNATURE

 10/29/2010 

  
 

 
 OFFICER’S CERTIFICATE 
  

			
	 LESSEE:

Five 9, Inc.
  
	  	 LESSOR:

Hewlett-Packard Financial Services Company

	 Street Address:

7901 Stoneridge Dr, Ste 200
	  	 Street Address:

P.O. Box 6, 420 Mountain Avenue
 Murray Hill, NJ
07974

	 City, State, Zip
Code:
 Pleasanton, CA 94588
	  	 Master Lease and Financing Agreement

Number: 3604686364 (“Master Agreement”)

 I, Craig Klosterman, DO HEREBY CERTIFY that I am the duly qualified and acting
                    of the Corporation referenced above as Lessee (“Corporation”); that the Corporation is a duly organized corporation,
validly existing and in good standing under the laws of the State of California and qualified to do business in each jurisdiction where the Equipment (as such term is defined in the Master Agreement) will be located; that based on an examination of
the Corporation’s charter, bylaws and other relevant records, as of the date set forth below the following persons in the respective capacities appearing after their names, on behalf of the Corporation with full authority to bind the
Corporation thereto, have been authorized to execute the Master Agreement and all other agreements, documents and instruments executed and delivered and to be executed and delivered in connection therewith, including without limitation, any
Schedules to the Master Agreement, Acceptance Certificates and any other documents attendant to the Master Agreement (collectively referred to as the “Documents”); and that the signature appearing after the title of each such person is his
or her true and authentic signature: 
  

					
	 Name
	  	 Title
	  	 Signature

	 David Hill
	  	 VP Finance
	  	 /s/ David Hill

	  
	  	  
	  	  

	  
	  	  
	  	  

 On behalf of the Corporation, I hereby certify the due and effective ratification, approval, and confirmation
of all such acts and things that any of the above-referenced persons has done or may do in connection with the matters outlined above prior or subsequent to the date of this Certificate. The foregoing authority and empowerment of the above-named
persons shall remain in full force and effect, and Lessor shall be entitled to rely upon the same, until written notice of the modification, rescission or revocation of the same, in whole or in part, has been delivered to Lessor, but no such
modification, rescission or revocation shall, in any event, be effective with respect to any Documents executed or actions taken in reliance upon the foregoing authority and empowerment prior to the delivery to Lessor of said written notice of the
modification, rescission or revocation. The execution and delivery of the Documents for and on behalf of the Corporation is not prohibited or in any manner restricted by the terms of the Corporation’s Articles of Incorporation, by-laws, or any
loan agreement, indenture or contract. 
 IN WITNESS WHEREOF, I have set my hand and affixed the seal of the Corporation this 1st day of November, 2010. 
  

							
		 		 	By:	 	 /s/ Craig Klosterman

				
	(Corporate Seal)	 		 	Name:	 	Craig Klosterman
				
		 		 	Title:	 	CFO/Secretary

  
 

 
 INSURANCE INFORMATION REQUEST FORM 

 

					
	 Broker / Agent Name: John Mackin

 

	 Address:

 
	  	 	  	 
	 Contact:
  
	  	 Telephone Number:

 
	  	 Fax Number:

 

 Insurance Broker / Agent: 
 We
have entered into a Master Lease and Financing Agreement Number 3604686364 with Hewlett-Packard Financial Services Company for the lease/finance of equipment listed below. 

 

			
	Equipment: Computer Equipment	  	Equipment Cost: $250,000

 Please insure the equipment, issue a written endorsement naming Hewlett-Packard Financial Services Company as X Additional
Insured and/or X Loss Payee, and provide Hewlett-Packard Financial Services Company with thirty (30) days written notice of any material changes in coverage, cancellation or non-renewal. The policy should include the following endorsement: 

The insurance under this policy shall be primary insurance and the company insurer shall be liable under this policy for the full amount of the
loss up to and including the total limits of liability herein without right of contribution from any other insurance effected by Hewlett-Packard Financial Services Company under any policy with any insurance company covering a loss covered under
this policy. 
 Please provide Hewlett-Packard Financial Services Company with proof of insurance in the form of a certificate of insurance. The certificate
should include proof of the following: ¿¡g. 
     X      Physical
Damage (All Risk) in an amount equal to or greater than the Equipment Cost as stated above 

    X      Bodily Injury and Property Damage Liability with limits of no less than $
1,000,000.00 per occurrence 
     X      The deductible on each policy does
not exceed $25,000.00 
 If Hewlett-Packard Financial Services Company requests additional or updated certificates in the future, you should provide such
certificates to Hewlett-Packard Financial Services Company. 
 Forward certificate(s) of insurance to:      Hewlett-Packard
Financial Services Company 
   420 Mountain Avenue 

  Murray Hill, NJ 07974 

  Attn: Linda Gonzalez 

Lessee/Insured: 
  

			
	By:	 	 /s/ David Hill

 Date: 11/1/2010 
 Please forward
a copy to your Broker/Agent immediately and return the original with the executed lease documents. 
 Hewlett-Packard Financial Services
Company                                        
                         version 3.2             01/303/03EX-10.23

 Exhibit 10.23 
  

 

  
 CONFIDENTIAL TREATMENT
REQUESTED—CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. 

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 

 
 Quality Investment Properties Metro, LLC 

Master Space Agreement 
 This Master Space
Agreement between Quality Investment Properties Metro, LLC, (“QTS”) and Five9, Inc. (“Customer) is made effective as of November 1st, 2012 (“Effective Date”) and governs
Customer Space licensed to Customer under a Work Order and Service(s) purchased by Customer under a Work Order. Capitalized terms used herein shall have the meaning given in the definition section of this Agreement. 

 

 1. LICENSES OF CUSTOMER SPACE AND ORDERS FOR SERVICES. This Agreement is a master agreement under which
Customer may license Customer Space and order Services from time to time by written agreement between Customer and QTS. To the extent of any inconsistency between this Agreement and the Work Order, the Work Order shall govern. Customer may cancel a
Work Order by written notice to QTS at any time prior to Work Order written acceptance by QTS. 
 2. TERM. The Term for this Agreement shall begin on
the Effective Date and expire at the termination of the last order for services. The Term for each Work Order shall begin on the Start Date and expire on the Expiration Date. QTS may provide Customer a Target Date for a Work Order, and if so, will
use commercially reasonable efforts to deliver the Customer Space or Services on the Target Date. Notwithstanding, should QTS fail to deliver the Customer Space or commence delivery of the Services by the Target Date, and fail to cure same within
thirty (30) days of Customer’s written notice of such failure, Customer may terminate the specific Work Order in its sole discretion, upon written notice delivered to QTS within thirty (30) days of such failure to cure. In the event
of such termination, neither party shall be liable for damages arising out of the failure to perform, other than any accrued amounts owed. The termination or expiration of a Work Order will not affect Customer’s other Space or Services under
one or more separate Work Orders. 
 3. FEES AND PAYMENT TERMS. 

3.1 Payment Terms. QTS will invoice Customer for all Customer Space and Services on a monthly basis, with fixed recurring
charges invoiced in advance and all other changes invoiced in arrears. Customer will pay, by check or wire transfer, each undisputed invoice in full upon receipt. If Customer disputes any portion of an invoice, Customer will notify QTS in writing of
such dispute within thirty (30) days of the invoice date. A dispute as to any portion of an invoice does not relieve Customer from timely payment of the undisputed portion. Fees for each of the licensed Customer Spaces or Services in a Work
Order begin to accrue at the Start Date. 
 3.2 Ability To Pay/Security Deposit. Upon request, Customer shall provide QTS
with information reasonable requested by QTS to determine Customer’s ability to pay. A security deposit *** as set out in the Work Order may be required to accompany each Work Order. The security deposit shall be applied to the last two months
of Licenses or Services with any short fall or overage adjustment applied to the last month of Licenses or Services. In the event of an uncured breach of this Agreement by Customer, QTS shall, with written notice and without limiting its remedies
otherwise available, have the right to apply the deposit to the damages suffered by QTS as a result of such breach. QTS shall not be required to keep the security deposit in trust, segregate it or keep it separate from QTS’s general funds, but
QTS may commingle the security deposit with its general funds and Customer shall not be entitled to interest on such deposit.

 3.3 Late Payments. Any payment not received by QTS within thirty (30) days
of the invoice date will accrue interest at a rate of one and one half percent (1  1⁄2%) per month (compounded daily), or the highest rate allowed by
applicable law, whichever is lower. 
 3.4 Taxes. Customer shall be responsible for all taxes related to the provision of
Customer Space or Services, except for taxes based on QTS’s net income. 
 3.5 Credit History. QTS may in its sole
discretion report Customer’s payment history to reporting agencies, including but not limited to, Dun & Bradstreet. 
 4. SPACE AND
SERVICES SELECTED. 
 4.1 Services. (i) QTS agrees to provide the Customer Space and Services and Customer
agrees to pay the applicable fees for the Customer Space licensed and the Services set forth in each Work Order and (ii) in the event Customer requests QTS to perform consulting or technical Service of a specialized nature, the details,
deliverables, milestone dates, fees and other pertinent information relating to such Service will be set forth on an attached, executed Work Order. In the event QTS is requested to provide specialized Services as described in clause (II) above. QTS
shall provide said Service to Customer using employees or subcontractors of QTS and/or its affiliates, in QTS’s sole discretion. 

4.2 Customer represents and warrants that Customer does not appear on the United States Department of Treasury, Office of Foreign Asset
Controls list of Specially Designated National and Blocked Persons and is not otherwise a person prohibited by applicable law to whom QTS may not legally provide the Customer Space. Customer may not use the Services for the development, design,
manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction or missiles, in a country listed in Country Groups D:4 and D:3, as set forth in Supplement No. 1 to the Part 740 of the United
States Export Administration Regulations. Customer may not provide administrative access to the Service to any person (including any natural person or government or private entity) that is located in or is a national of Cuba, Iran, Libya, Sudan,
North Korea or Syria or any country that is embargoed or highly restricted under United States export regulations. 
 5. MUTUAL REPRESENTATIONS AND
WARRANTIES AND INDEMNIFICATION. Each party represents, warrants and covenants that: (i) it as has and will maintain the legal right to use, operate and locate its equipment in the Data Center, (ii) the performance of its
obligations hereunder will not violate any applicable Laws; (iii) neither the execution of this Agreement nor the

 

  

	
	 - 2 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 
performance of its obligations hereunder will constitute a breach by it of any agreements to which it is a party or by which it is bound; (iv) it has duly, authorized, executed and delivered
this Agreement and this Agreement constitutes a legal, valid and binding obligation of such party and shall be enforceable against such party in accordance with its terms and (v) all equipment, materials and other tangible items placed by it at
Data Center will be installed, operated, used and maintained in compliance with all applicable Laws and manufacturer specifications. Customer will indemnify, defend and hold harmless QTS, and its representatives, agents, employees, officers,
directors, members, partners, principals, managers, affiliates, lenders, contractors, subcontractors and other Data Center users and customers from any and all Losses arising from or relating to (i) any claim, action or omission by any of the
Customer Parties (including claims for personal injuries while in or around the Facilities); (ii) any claim, action or omission by a customer or end-user of Customer or other third party, relating to, or arising out of, Customer’s or any
of its customers’ services or the Customer Space licensed or Services provided under this Agreement (including claims arising from or relating to interruptions, suspensions, failures, defects, delays, impairments or inadequacies in any of the
aforementioned Licenses or Services); and (iii) any claim, action or omission by a customer or end-user of a Customer or other third party relating to or arising out of violation of the AUP by Customer, Customer Parties or any end-user or
customer of Customer. QTS will indemnify, defend and hold harmless Customer, and its representatives, agents, employees, officers, directors, members, partners, principals, managers, affiliates, lenders, contractors, subcontractors from any and all
losses arising from or relating to personal injury or property damage caused by QTS’s negligence or willful misconduct. QTS will indemnify, defend and hold harmless Customer, and its representatives, agents, employees, officers, directors,
members, partners, principals, managers, affiliates, lenders, contractors, subcontractors from any and all Losses arising from QTS’ infringement of third party intellectual property rights. Both parties shall defend and indemnify the other for
any breach of the mutual insurance provisions in Section 8. 

 6. REMEDIES AND DAMAGES, AND LIMIT ON WARRANTIES 

6.1 No Other Warranty. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THE AGREEMENT, THE CUSTOMER SPACE AND SERVICES
(INCLUDING ALL MATERIALS SUPPLIED AND USED THEREWITH) AR PROVIDED “as is where is”, AND CUSTOMER’S USE OF THE CUSTOMER SPACE AND SERVICES IS AT ITS OWN RISK. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THE AGREEMENT, QTS DOES NOT
MAKE, AND HEREBY DISCLAIMS, ANY AND ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WHETHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, HABITABILITY, MARKETABILITY,
PROFITABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, NONINFRINGEMENT, TITLE, OR ARISING FROM A COURSE OF DEALING, OR TRADE PRACTICE. 

6.2 Intentionally Omitted. 

6.3 Consequential Damages Waiver. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY TYPE OF INCIDENTAL, SPECIAL,
EXEMPLARY, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST REVENUE, LOST PROFITS, REPLACEMENT GOODS, LOSS OF TECHNOLOGY, RIGHTS OR SERVICES, LOSS OF DATA, OR INTERRUPTION OR LOSS OF USE OF SERVICE OR EQUIPMENT, EVEN
IF SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER ARISING UNDER THEORY OF CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE. THE FOREGOING LIMITATION OF LIABILITY AND DAMAGES SHALL NOT APPLY TO A PARTY’S INDEMNIFICATION
OBLIGATIONS SET FORTH IN SECTION 5 ABOVE, BREACH BY EITHER PARTY OF THE CONFIDENTIALITY OBLIGATIONS IN SECTION 7, OR A BREACH BY CUSTOMER OF THE AUP OR SECTION 10.15 OF THIS AGREEMENT. 

6.4 Basis of the Bargain. The parties acknowledge that the prices have been set, and the Agreement is entered into in reliance
upon the limitations of liability, remedies, damages, and the 

 

  

	
	 - 3 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 
disclaimers or warranties and damages set forth herein, and that all such limitations and exclusions form an essential basis of the bargain between the parties. The specific remedies provided
herein for QTS failure to meet a Service Level Guarantee are the exclusive remedies available to Customer for such failure. 
 7. MUTUAL CONFIDENTIALITY

 7.1 Disclosure and Use. Each party agrees that it will not use in any way, nor disclose to any third party, the
other party’s Confidential Information, and will take reasonable precautions to protect the confidentiality of such information, at least as stringently as it takes to protect its own Confidential Information, but in no case will the degree of
care be less than reasonable care. Nothing herein shall preclude disclosure by a party (i) to that party’s attorneys, accountants, lenders and other advisors and employees who have a bona fide need to know the other party’s
Confidential Information in connection with the receiving party’s performance under this Agreement and are under an obligation of confidentiality no less stringent than this Section 7, (ii) to any potential transferee or assignee of
all or any portion of the Data Center, or in connection with a merger or acquisition of all or substantially all of its assets, or (iii) any disclosure that a party concludes that it is required to make as a matter of law (including, without
limitation, in accordance with the rules and regulations of a national stock exchange, the Securities and Exchange Commission or other securities law regulators), provided that such disclosure is made after good faith consultation with counsel with
respect thereto. Each party agrees to only make copies of the other’s Confidential Information for purposes consistent with this Agreement, and each party shall maintain on any such copies a proprietary legend or notice as contained on the
original or as the disclosing party may request. 
 7.2 Exclusions from Confidentiality Obligations.
Notwithstanding the confidentiality obligations required herein, neither party’s confidentiality obligations hereunder shall apply to information which: (a) is already lawfully known to the receiving party (other than the terms of this
Agreement); (b) becomes publicly available without fault of the receiving party; (c) is rightfully obtained by the receiving party from a third party without restriction as to disclosure, or such Confidential Information is approved for
release by written authorization of the party having the rights in such Confidential information; (d) is developed independently by the receiving party without use of the disclosing party’s Confidential Information; or (e) is required
to be disclosed by Law, provided that prior to making such required disclosure, the party who is required to disclose the Confidential Information shall, if not prohibited by the application of law, notify the owner of such Confidential Information
that disclosure is legally required; 
 7.3 Specific Performance and Injunctive Relief. Each of QTS, Customer
and their respective representatives agree that a breach of Sections 7.1 and .2 above will give rise to irreparable injury to the other party for which damages may not be adequate compensation, and consequently, that the other party shall be
entitled, in addition to all other remedies available to it at law or equity, to injunctive and other equitable relief to prevent a breach of Sections 7.1 and 7.2 and to secure the specific performance of such sections without proving actual damages
or posting bond or other security. 

 8. MUTUAL INSURANCE REQUIREMENTS 

8.1 Minimum Levels. Each party agrees to keep in full force and effect during the Term of this Agreement:
(i) commercial general liability insurance with a combined single limit in an amount not less than $1,000,000 per occurrence, and $2,000,000 aggregate (or coverage under an “umbrella” policy in an amount not less than $3,000,000),
including broad form premises and operations, products and completed operations, personal injury, contractual, and broad form property damage liability coverage and (ii) workers’ compensation insurance covering such party’s employees
in an amount not less than that required by Law. QTS shall maintain property insurance (all risks) covering QTS’s Facilities, including the Data Center, Customer agrees that it will insure and be solely responsible for insuring the injuries to
and claims of its representatives, unless such injuries are the fault of QTS. All such policies shall be written by insurance carriers licensed in the state in which the Data Center is located. and shall be rated A-, IX or better by A.M. Best; and,
except for workers compensation insurance, such policies maintained by Customer shall name QTS and its lenders as additional insureds. Parties agree that upon request, they will deliver to each other the applicable certificates of insurance naming
the other party as a certificate holder. A party shall give the other party at least thirty (30) days written notice of expiration, cancellation, or material changes in the coverage of any of the policies to which such other party ls an
additional insured. Each party will cause and ensure that each insurance policy of such party required under this Agreement will provide that the underwriters waive all claims and rights of recovery by subrogation against the other party’s
Parties in connection with any liability or damage covered by the insurance policies. Each Party hereby indemnifies and holds harmless the other for a breach of such Party’s obligations under this Section 8.1. 

9. TERMINATION 
 9.1
Termination for Cause. QTS may terminate this Agreement or any Service (in whole or in part), at any time, without liability, for any one or more of the following: (a) Customer breaches any material term of this Agreement and
fails to cure such breach (susceptible to cure) within thirty (30) days after receipt of written notice of the same (provlded, however, in the event this Agreement provides that termination of any rights shall be immediate for any specific
breach, then such notice period shall not be required); (b) QTS becomes aware that Customer has knowingly threatened the security of the Data Center or any other QTS network or system; (c) failure to pay undisputed amounts when due, after
fifteen (15) days written notice and failure to cure; (d) QTS is unable to provide Customer Space or Services due to Customer’s unlawful, willful misconduct or negligent acts or omissions; (e) Customer becomes the subject of a
voluntary or involuntary proceeding relating to insolvency, bankruptcy, receivership, liquidation for the benefit of creditors, and such petition or proceeding is not dismissed within ninety (90) days of the filing thereof; or (f) a court
or other government authority having jurisdiction over the Services prohibits QTS from furnishing the Customer Space or Services to Customer. Customer may terminate this Agreement in the event that QTS breaches any material term of this Agreement
and fails to cure such breach within thirty (30) days after receipt of written notice of the same; provided, however QTS’ failure to meet a Service Level Guarantee is not a material breach of this Agreement if QTS provides the required
Service Level Credit (as defined in the Addendum attached hereto and incorporated by this reference herein) as set forth in·the Addendum. 

9.2 Early Termination. In the event Customer desires to terminate any License or Services prior to the end of the Term
(other than as provided in Section 9.1 herein or Section 5.7(b) of the Colocation Addendum attached hereto), or if the Licenses or Services are terminated by QTS as provided in Section 9.1 herein, Customer shall pay a termination
charge equal to the costs incurred by QTS in returning the space to a condition suitable for use by other paties, plus the percentage of the remaining monthly recurring fees that would have been charged for the Customer Space and Services for the
Term (as applicable on the date of said termination) calculated as follows: 
  

	 	(a)	100% of the remaining monthly recurring charges that would have been charged for the Customer Space and Services for months *** of the Term (as applicable on the effective date of termination); plus

 

  

	
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CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

	 	(b)	75% of the remaining monthly recurring charges that would have been charged for the Customer Space and Services for months *** (as applicable on the effective date of termination); plus 

 

	 	(c)	50% of the remaining monthly recurring charges that would have been charged for the Customer Space and Services for months *** through the end of the Term (as applicable on the effective date of termination) (the
“Termination Fees”). 

 Such Termination Fees are not penalties, but due to the difficulty in estimating actual damages for early
termination, are agreed upon charges to fairly compensate QTS. 
 9.3 Holdover Customer. If Customer continues to use
any Customer Space or Service after the expiration or earlier termination of the Term for such License or Service, then Customer shall remain subject to the terms and conditions of this Agreement at one hundred (100%) of the monthly recurring
charge and usage charge in effect for the full month before such expiration or termination. In the event such hold-over period is greater than ***, the recurring monthly charge during such hold-over period shall increase to *** of the recurring
monthly charge and usage charges for the last full month before expiration or earlier termination of the Term. During any hold-over period, this Agreement becomes a month-to-month Agreement and can be terminated on thirty (30) days notice by
either party. 
 9.4 Suspension of Licenses or Services by QTS. QTS may suspend Customer’s rights to use
any or all Customer Space or Services if Customer fails to pay any undisputed sum .for Licenses .or Services when such payment is due and. such failure remains uncured·for a period of fifteen (15) days after written notice is given
Customer by QTS. In the event of a suspension of Licenses or Services pursuant to this Section 9.4, Customer agrees that QTS may, without notice or liability, suspend Services and take possession of any Customer Equipment and store it at
Customer’s expense, provided however, QTS shall (i) not allow anyone to access the data on Customer Equipment and (ii) use reasonable care in removing and storing Customer Equipment, including·without limitation ensuring it is
handled and stored in a secure·fashion and unexposed to: external conditions that are reasonably known to damage such Customer Equipment. If Customer’s Licenses or Services are suspended pursuant to this Section 9.4 and QTS
determines, in its sole discretion,·to reconnect Customer Space or Services, Customer agrees to pay, in addition to any other fees or sums for Licenses or Services owing under this Agreement, the Reconnection Fee. The remedies of QTS under
this Section 9.4 are in addition to any other rights that QTS may have under this Agreement. 
 9.5 Effect of
Termination by Either Party. Upon the effective date of termination of the Agreement: (a) QTS will immediately cease providing Services and Customer’s License shall terminate and QTS shall not be responsible for any loss of access
or or data as result of such cessation of Services, subject to·Section 9.5(c) and any other applicable provisions hereunder; (b) any payment obligations of Customer under this Agreement for Licenses or Services provided through the date
of termination and any applicable Termination Fees will become due and payable as set forth hereunder; and (c) within ten (10) business days of such termination Customer shall (i) remove from· the Data Center(s) all Customer
Equipment and any other Customer property located at the Data Center(s); (ii) make available all QTS Provided Equipment to an authorized representative of QTS and (iii) return the Customer Space to QTS in the same condition as existed on
the Start Date, normal wear and tear excepted. If Customer does not remit the sums payable under (b) and/or does not remove the Customer Equipment and its other property as provided in (c), QTS will have the right to do one or more of the
following, with notice, without liability therefor, and without prejudice to any other available remedies: (x) re-claim the Customer Space, remove all property therefrom and re-license .the Customer Space; (y) move all such Customer
property to secure storage and charge Customer for the cost of such removal and storage; and (z) if Customer does not claim such property within thirty (30) days following such notice, liquidate the Customer property in accordance with
applicable law, applying all proceeds first to the cost of such liquidation, then to all payment obligations due hereunder, and the balance thereof, if any, shall be paid to Customer.

 10. MISCELLANEOUS PROVISIONS 

10.1 Force Majeure. Neither party shall be liable to the other for any failure of performance or equipment due to causes
beyond its reasonable control; including but not limited to, acts of God, fire, explosion; any law or direction of any governmental entity; emergencies; civil unrest, wars; unavailability of rights-of-way, third party services or materials; or
strikes, lock-outs, work stoppages, labor shortages or other labor difficulties; viruses, denial of service attacks, telecommunications failures, failure of the Internet or other events of a type or magnitude for which precautions are generally not
taken in the industry (each, a “Force Majeure Event”). If QTS is unable to deliver the Customer Space or Service for five (5) consecutive days, Customer shall have the right to terminate any affected Work Order pursuant hereto.

 10.2 Relocation of Customer Equipment or Customer Space. If it is necessary or desirable, for QTS’s use of
the Data Center, to relocate the Customer equipment or Customer Space to another area in the Data Center or other similar data center owned by QTS, the parties will cooperate in good faith with each other to facilitate such relocation, QTS shall be
solely responsible for the costs incurred by QTS in connection with any such relocation. Relocation made by QTS at the request ot Customer, will be at the sole expense of Customer. QTS will use commercially reasonable efforts to minimize and avoid
any interruption in Services during such relocation. 
 10.3 Regulatory Changes. In the event that a tariff is
filed against QTS or there is a change in law, rule or regulation, increased power costs or similar circumstance that materially increases the costs or other terms of delivery of Licenses or Service, the parties agree to negotiate the rates to be
charged, or other required terms of service to reflect such increased costs or change in term of space or service. If the parties are unable to agree on new rates within (30) days after QTS’s delivery of written notice regarding the rate
change, then either party may terminate the Licenses or Services without penalty by giving thirty (30) days written notice. 

10.4 Notice. Any notice or communication required or permitted dto be given hereunder may be delivered by hand,
deposited with an overnight courier, sent by e-mail or facsimile (provided delivery is confirmed), or U.S. Mail registered or certified return receipt requested and postage prepaid, in each case to the address set forth below or to such other
address as may hereafter be furnished in writing by either party to the other party in accordance with this Section. Such notice will be deemed to have been given as of the date it is received. 

 

	
	 To QTS at:
  

Quality Investment Properties Metro, LLC
 12851 Foster Street,
Suite 205
 Overland Park, KS 66213
 Attn: Legal Department

Fax: (913) 814-7766
  

To Customer at:

	   

	  

	  

	  

	  

	

 
 

  

	
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CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 10.5 Assignment. Customer may not assign or transfer part or all of its rights
and obligations under this Agreement without the prior written consent of QTS, which shall not be unreasonably withheld; provided however, no consent shall be required in the event of a merger, acquisition, or change of control involving Customer or
for an assignment by Customer to a Customer subsidiary or Customer’s parent company. Customer or its permitted assignee shall not resell or lease the Services or sublicense or lease the Customer Space without the prior written consent of QTS.
QTS may require any transferee to execute documentation reasonably acceptable to QTS in connection with the applicable transfer, including, without limitation, an assumption agreement whereby the transferee assumes all of Customer’s
liabilities, duties and obligations under this Agreement. In any event, no Transfer shall relieve or release Customer of its obligations under this Agreement. QTS may assign or transfer part or all of its respective rights and obligations under this
Agreement with notice, provided that such notice may be made subsequent to the transfer, to Customer, including without limitation, to any entity that is a subsidiary or affiliate of QTS or to any entity that is the survivor of a merger with QTS and
any entity that acquires all or substantially all of the assets of QTS. In the event of any transfer or termination of QTS’s interest in the Data Center by sale, assignment, transfer, foreclosure, deed-in-lieu of foreclosure or otherwise
whether voluntary or involuntary, QTS whall be automatically relieved of any and all obligations and liabilities incurred or accrued .on the part of QTS from and after the date of such transfer or termination, and any subsequent owner of the Data
Center shall only be responsible for such obligations and liabilities under this Agreement which accrue from and after the date such transferee or assignee acquires QTS’s interest as licensor under this Agreement. Customer agrees to attorn to
the transferee upon any such transfer and to recognize such transferee as the licensor under this Agreement. This Agreement shall apply to, bind, and inure to the benefit of, any permitted transferees, assignees or successors, all of whom shall
execute counterparts of this Agreement, and Customer shall remain liable for the payment of all charges due and payable under each Work Order or otherwise due or to become due and payable under this Agreement. 

10.6 Entire Understanding. This Agreement constitutes the entire understanding and agreement of the parties related to the
subject matter hereof, and supersedes and replaces any and all prior or contemporaneous discussions, agreements and understandings regarding such subject matter. Each Work Order and Addendum includes terms which are in addition to, and not in lieu
of the Agreement, and shall be deemed to be part of this Agreement. Unless expressly provided for in the Agreement, any Work Order or Addendum, Customer agrees not to claim any reliance on any other opinion, advice, recommendation, statement,
representation, warranty of QTS regarding the suitability, fitness, quality, merchantability, or the compatibility or functionality of any equipment or software. Any additional or different terms in any purchase order or other resposne made by
Customer shall be deemed objected to by QTS without need of further notice of objection, and shall be of no effect or in any way binding upon QTS. 

10.7 No Competitive License or Service. Customer may not at any time, without QTS’s prior written consent, permit
any QTS facility to be utilized for the resale to QTS clients of Internet access, co-location or managed services similar to the Services. 

10.8 Relationship of the Parties. QTS and Customer are independent contractors; this Agreement will not establish any
relationship of partnership, employment, franchise or agency.

 10.9 Execution and Counterparts. This Agreement may be executed in two or
more counterparts, each of which will be deemed an original, but all of which together shall constitute one and the same instrument. 

10.10 Modification. This Agreement may be changed only by a written document signed by authorized representatives of QTS
and Customer. 
 10.11 Severability. If any provision of this Agreement, as applied to either party or to any
circumstance, is adjudged by a court or arbitrator to be invalid, illegal or unenforceable, the same will not affect the validity, legality, or enforceability of any other provision of this Agreement. All terms and conditions of this Agreement will
be deemed enforceable to the fullest extent permissible under applicable law. 
 10.12 No Waiver; All Rights
Cumulative. The failure by either party to enforce any rights hereunder shall not constitute a waiver of such right(s) or of any other or further rights hereunder. The waiver of any breach or default of this Agreement will not constitute a
waiver of any subsequent breach or default. 
 10.13 Governing Law. This Agreement will be governed by and
construed in accordance with the laws of the State of Georgia except its conflicts of law principles. 
 10.14 Third
Party Beneficiaries. The provisions of this Agreement and the rights and obligations created hereunder are intended for the sole benefit of QTS and Customer, and do not create any right, claim or benefit on the part of any person not a party
to this Agreement. The parties do not intend any provision of this Agreement to be enforceable by or to benefit any third party. 

10.15 Intellectual Property Rights. QTS shall remain the sole owner of and retain all right, title and interest in any
service, technical information and/or intellectual property rights (“IPR”) provided to Customer hereunder, including, without limitation, all trademark, trade names, service marks, copyrights, computer programs, general utility programs,
software, methodology, databases, specifications, systems designs, applications, enhancements, documentation, manuals, know-how, formulas, hardware, audio/visual equipment tools, libraries, discoveries, inventions, techniques, writings, designs and
other IPR either used or developed by QTS or its agents in connection with the provision of service hereunder and all derivative works or improvements therein (“QTS Technology”). Any QTS Technology will not be work-for-hire and Customer
agrees to assign and hereby does assign to QTS all such IPR in and to the QTS Technology. Customer receives no rights, license and interest to the QTS Technology except those expressly set forth in this Agreement, in return for payment of all fees
and charges, QTS grants to Customer a royalty fee, non-exclusive, non-transferable, non-assignable (except as otherwise provided in Section 10.5) license to use any IPR provided with Service hereunder solely for the purpose of receiving such
Service. QTS shall be free to provide such IPR to other parties and shall retain the right to unrestricted use of such IPR. Customer further agrees to execute and deliver all documents and do all acts that are reasonably necessary to scure to
QTS’ right, title and interest in and to such IPR. 
 10.16 General. Neither party shall issue andy publication
relating to this Agreement, except as may be required by Law. Notwithstanding, either party may publicly refer to the other, orally and in writing, as a customer/licensee or service provider/licensor of the other, as applicable. If either party
retains an attorney to enforce the terms of this Agreement or to collect money due hereunder, the prevailing party shall be entitled to recover reasonable attorneys’ fees and court costs. The terms and provisions contained herein that by their
sense and context are intended to survive the performance thereof by the parties shall so survive termination of this Agreement, including, without limitation, provisions for indemnification, limitation of liability, Confidential Information, and
the making of any payments. 

 

  

	
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 10.17 Time of the Essence. Time is of the essence with respect to all
provisions of this Agreement that specify a time for performance provided, however, that the foregoing shall not be construed to limit or deprive a party of the benefits of any grace or use period allowed in this Agreement. 

10.18 Estoppel Certificate. Subject to the facts existing at the time, Customer shall, within ten (10) days’
prior written notice from QTS (but only in connection with a sale, financing, transfer, lease or similar transaction), deliver to QTS a signed statement certifying the following information (but not limited to the following information in the event
further information is reasonably required by QTS): (i) that this Agreement is unmodified and in full force and effect (or, if modified, stating the nature of such modification and certifying that this Agreement, as modified is in full force
and effect); (ii) the dates to which the fees and other charges due under this Agreement are paid in advance, if any; (iii) the amount of Customer’s security deposit, if any; and (iv) acknowledging, if true and correct, that
there are not any uncured defaults or breaches on the aprt of QTS under this Agreement (including, without limitation, all Addendum and Work Orders), and no events conditions then in existence which, with the passage of time or notice or both, would
constitute a default or breach on the part of QTS under this Agreement (including, without limitation, all Addendum and Work Orders), or specifying such defaults events or conditions, if any are claimed. It is expressly

 
understood and agreed that any such statement may be relied upon by any prospective purchaser or encumbrance of all or any portion of the Data Center. Customer’s failure to deliver such
statement within such ten (10) day period shall constitute an admission by Customer that all statements there are true and correct. 

10.19 Subordination. Customer accepts this Agreement subject and subordinate to any mortgage, deed of trust, deed to
secure debt, ground lease or master lease of QTS and to any renewals, modifications, consolidation, refinancing and extensions thereof. It is understood that QTS’s interest in the Customer Space and Data Center may be that of ground lessee,
rather than owner. This provision is hereby declared to be self-operative and no further instrument shall be required to effect such subordination of this Agreement, provided, however, Customer shall, within ten (10) days after QTS’s
written request therefor, execute, acknowledge and deliver any documents reasonably requested by QTS to assure the subordination of this Agreement to any of the same. Notwithstanding the foregoing, if the lessor under any such lease or the holder of
any such deed to secure debt advises QTS that they desire to require this Agreement to be prior and superior thereto, upon written request of QTS to Customer, Customer agrees to promptly execute, acknowledge and deliver any documents which QTS or
such lessor, holder or holders reasonably deem necessary for purposes thereof. 

 

  

	
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Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

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 DEFINITIONS 

 

	(a)	“Addendum” means an addendum to this Agreement Stating additional terms and conditions application to the specific License or Service. 

 

	(b)	“Adhoc Engineering Services” means any technical support considered to be above any beyond Remote Hands which usually includes technical support from a consultative or operational perspective.

  

	(c)	“Acceptable Use Policy” or “AUP” means the acceptable use policy posted at www.QualityTech.com. 

  

	(d)	“Agreement” means this Agreement, the general terms and conditions herein and includes any Addendum, Product Description, Work Order, Specification, Statement of Work, Scope of Work, Customer Access
Roster, the Rules and Regulations, and the Acceptable Use Policy, and all other items expressly incorporated herein. 

  

	(e)	“Burstable” means Customer has the ability to use Services provided with respect to Customer Space in excess of the Committed Data Rate. 

 

	(f)	“Committed Data Rate” means Customer’s agreement to pay for a minimum amount of bandwidth per month (expressed in Megabits per second (Mbps)), as set forth in a Work Order, in connection with its
License of Customer Space.  

  

	(g)	“Confidential Information” means information which (i) derives actual or potential economic value from not being generally known to, and not available through proper means, by other persons who
could obtain economic value from receipt or use of such information, (ii) is the subject of reasonable efforts by its owner to maintain its confidentially or secrecy, or (iii) is by its nature confidential, trade secrets or otherwise
proprietary to it owner. Confidential information includes the terms and conditions of this Agreement, software source and object code, inventions, know-how, data, formulas, patterns, compilations, programs, devices, methods, techniques, drawings,
configurations, plans, processes, financial and business plans, names of actual or potential customers or suppliers, and data or information of actual or potential customers or suppliers. With respect to QTS, Confidential Information shall also
include Data Center configuration and QTS Technology. 

  

	(h)	“Customer Access Roster” means the official register of Representatives. 

  

	(i)	“Customer Equipment” means software, computer hardware, and all other equipment, goods, and personal property owned by Customer or licensed by Customer from third parties. 

 

	(j)	“Customer Maintenance” means steps taken by Customer to properly maintain the Customer Equipment in accordance with manufacturer instructions and requirements. 

 

	(k)	“Customer Space” means the portion of the Data Center(s) and associated power and cooling which QTS licenses to Customer under a Work Order. The location of the Customer Space shall be determined by QTS
in its sole discretion, provided however, Customer’s reasonable preferences shall be considered. 

  

	(l)	“Data Center” means any of the buildings and facilities owned or leased by QTS at which Customer Space is located or from which Services are provided. 

 

	(m)	“Down” means not responding to the network management system’s polling engine with a positive acknowledgment from a PING to a specific network interface for the specified device.

  

	(n)	“Expiration Date” as to any Work Order means the date which is the date calculated by adding the Term of the Work Order to the Start Date. 

 

	(o)	“Facilities” means any and all devices generally used by QTS to provide Customer Space or deliver Services to its customers, but excluding QTS Provided Equipment and Customer Equipment.

  

	(p)	“Facilities Maintenance” means the times QTS monitors and maintains its network, QTS Provided Equipment or Facilities. 

 

	(q)	“Internet Intrusion Testing” means tests employing tools or techniques intended to gain unauthorized access to Customer’s environment. 

 

	(r)	“Laws” means rules, regulations, statutes, ordinances, orders and rulings of a government and administrative and regulatory authorities, as well as the Rules and Regulations. 

  

	
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	(s)	“Licenses” means licenses of Customer Space to a Customer under a Work Order. 

  

	(t)	“Losses” means claims, demands, actions, suits, proceedings, and all damages, judgments, liabilities, losses, and expenses (including, but not limited to, reasonable Attorneys’ fees and court
costs.) 

  

	(u)	“Party” or “Parties” means representatives, agents, employees, officers, directors or contractors, or subcontractors. 

 

	(v)	“Point of Demarcation” means the first point where Customer receives telecommunications or internet access into the Customer Space. 

 

	(w)	“Product Description” or “Product Catalog” shall mean the written description of a License or Service provided to Customer by QTS. 

 

	(x)	“Professional Services” means professional engineering or computer design, software development, support or other consulting service provided, pursuant to a Statement of Work or Scope of Work.

  

	(y)	“QTS Provided Equipment” means any hardware, software and other tangible telecommunications or internet equipment leased, subleased, licensed or sublicensed by QTS to Customer 

 

	(z)	“Reconnection Fee” means a fee of *** per hour billed in quarter-hour increments for each hour or partial hour spent by QTS reconnecting the Services provided Customer. 

 

	(aa)	“Remote Hands” means general Customer directed actions such as power cycling equipment, basic power or data cabling support and simple key stroke commands to reboot or configure equipment.

  

	(bb)	“Representatives” means the individuals identified on the Customer Access Roster who are authorized to enter the Data Center(s) and access the Customer Space. 

 

	(cc)	“Rules and Regulations” means the data center rules posted at www.QualityTech.com.  

  

	(dd)	“Services” means all offerings of services and goods under a Work Order, but not including Licenses of the Customer Space. 

 

	(ee)	“Specifications” means the detailed description of Licenses of Customer Space or Services, other than Professional Services, attached to any Work Order. 

 

	(ff)	“State Date” means the start date specifically set forth on the Work Order or, if there is not a start date specified on the Work Order that date which on which QTS provides notice to Customer that
provisioning is complete and Services shall begin. For the purposes of this notice, email notification shall be adequate. 

  

	(gg)	“Statement of Work,” “Scope of Work” or “Work” means the detailed description of Professional Services attached to any Work Order. 

 

	(hh)	“Target Date” means the date the Customer Space or Services are expected or anticipated to be available to Customer, as set forth in a written notice. 

 

	(ii)	“Term” as to any Work Order, means the lesser of the following: (i) the period of time specified in a Work Order for which QTS will provide the Customer Space or Services to Customer or
(ii) the period of time that ends on the last day QTS provides the Customer Space or Services to Customer pursuant to early termination of the Agreement or Work Order by a party. 

 

	(jj)	“Work Order” or “Order” means Customer’s written order for a License of Customer Space, or the provision of Services that has been accepted by QTS and executed by both parties. The Work
Order includes backup detail, including without limitation, any Addendum to the Master Space Agreement, Specifications and Statements of Work, and shall set forth the Licenses and Services, the prices to be charged for Licenses and Services and any
applicable Term and/or Committed Data Rate. 

 [Signatures on following page] 

  

	
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CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 IN WITNESS WHEREOF, authorized representatives of Customer and QTS have read the foregoing
Agreement and agree to bound thereby as of the Effective Date. 
  

									
	CUSTOMER:	 	  
	 		 	QTS:	 	
				
	 Signature:
	 	 /s/ Tom Schollmeyer
	 		 	QUALITY INVESTMENT PROPERTIES METRO, LLC
					
	 Print Name:
	 	 Tom Schollmeyer
	 		 	Signature:	 	 /s/ Eric E. Jacobs

		 		 		 	Print Name:	 	Eric E. Jacobs
					
	 Title:
	 	 CTO
	 		 	Title:	 	EVP, Commercial
					
	 Address:
	 	  
	 		 	Address:	 	  

					
		 	  
	 		 		 	  

					
	 Telephone:
	 	  
	 		 	Telephone:	 	  

					
	 Facsimile:
	 	  
	 		 	Facsimile:	 	  

					
	 E-mail:
	 	  
	 		 	E-mail:	 	  

					
	 Date:
	 	  
	 		 	Date:	 	  

					
	 Signature:
	 	 31-Oct-2012
	 		 	Signature:	 	1-Feb-2013

  

	
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Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 Quality Investment Properties Metro, LLC 

 

			
	 Company Name
	 	Five9, Inc.
		
	 Contact Name
	 	Eric Lin
		
	 Customer Address
	 	 400 Executive Parkway, Ste 400
 San Ramon, CA
94588

		
	 Contact Phone Number
	 	9(25) 201-2000
		
	 Contact Email Address
	 	Eric.lin@five9.com

  

									
	 60 Month Term

Expiration Date: the last day of the final month of the Term.
	  	Now Recurring
Charges	 	  	Monthly Recurring
Charges	 
	 Colocation and Connectivity
	  	$	***	  	  	$	***	  
	 (does not include sales tax) Total Charges
	  	$	***	  	  	$	***	  

 Work Order Notes 
 The private
suite will accommodate 200kw of power. If Five9’s exercises the ROFR for the additional ***, the watts per sq. ft. will increase to 188. 
 By signing
below, the Authorized Representatives of Customer and QTS acknowledge (i) that they have reviewed the QTS Work Order, the Master Space Agreement and the relisted Addenda and Statements of Work: and (ii) that they understand the
requirements of said documents and do hereby agree to be bound by the terms and conditions embodied therein. 
 Please print and sign two
complete copies of this work order and mail back to your sales representative for processing. One countersigned copy will be sent back to you. 
  

					
	 Five9, Inc.

Company
	 		 	 Quality Investment Properties Metro, LLC

Company

			
	 /s/ Tom Schollmeyer

Signature
	 		 	 /s/ Eric E. Jacobs

Signature

			
	 Tom Schollmeyer

Print Name
	 		 	 Eric E. Jacobs
 Print
Name

			
	 CTO

Title
	 		 	 EVP, Commercial Sales

Title

			
	 31-Oct-2012

Date
	 		 	 1-Feb-2013
 Date

  

	
	 - 11 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

																					
	 Colocation and Connectivity
	  	Unit NRC	 	  	Unit MRC	 	  	Qty	 	  	NRC	 	  	MRC	 
	 Power Custom – Monthly
	  	 	***	  	  	 	***	  	  	 	***	  	  				  	 	***	  
	 Space Services – Suite
	  	 	***	  	  	 	***	  	  	 	***	  	  	 	***	  	  	 	***	  
		  				  				  				  	  
	  
	 	  	  
	  
	 
	 Totals
	  				  				  				  	 	***	  	  	 	***	  

 Product Configuration Notes 

-Space Services – Suite (1) square feet supports up to [150] usable watts. 

Additional Notes 
 Customer will be provided a private suite
approximately *** in size and supporting up to 200,000 consumable watts (“Customer Space”). Customer may use up to 200,000 watts, regardless of circuit tpes and quantities, but must not exceed 200,000 watts. If 200,000 watts is exceeded,
Customer must reduce power consumption, or contract for additional space and power. Minimum Billing Schedule “Ramp”. 
 Months 1
– 12 80kw *** 
 Months 13 – 18 140kw *** 

Months 19 – 60 200kw *** 
 QTS reserves the
right to audit the power consumption for the cage and should the customer exceed the power noted on the Minimum Contracted Billing schedule. QTS will adjust the minimum MRC to the highest level of kilowatt usage consumed, plus an additional ***.
This new minimum will continue until exceeded or until the next scheduled tier. 
 Customer has a Right of First Refusal on *** for up to 12 months. During
the term of this Work Order and in the event QTS has a potential or current customer interested in licensing the closest 150,000 watts, QTS shall first inform Customer of the availability of such customer space before QTS can license such customer
space to a third party. Within ten (10) business days of Customer’s receipt of such notification, Customer shall execute a work order containing the terms of a license for such new power. If Customer does not execute a work order for the
new space within such ten (10) day period, this right of first refusal shall expire and OTS shall be entitled to license such space to a third party. 

The following installation charges will apply on future orders (separate Work Order(s) required): 

 

	•	 	Single Phase Power Circuits *** (NRC) per circuit 

  

	•	 	3Phase Power Circuits *** (NRC) per circuit 

  

	•	 	Standard Empty Rack Installation *** (NRC), includes securing and grounding (customer will provide racks). 

  

	•	 	QTS provided Racks MRC *** per Rack. 

  

	•	 	Additional Cross Connects *** (NRC) and *** 

 Start Date for this Work Order will be Upon Provisioning.
Standard delivery for an environment of this size is forty-five (45) calendar days from receipt of this Work Order. QTS will work in good faith to deliver the environment, or a subset of the environment ahead of this schedule so the Coustomer
can begin deployment as soon as possible. 
 QTS will apply a *** increase on the MRC in each of years 4 & 5 to offset the increases in power from the
utility. 

  

	
	 - 12 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 Quality Investment Properties Metro, LLC 

 

			
	 Company Name
	 	Five9, Inc.
		
	 Contact Name
	 	Eric Lin
		
	 Customer Address
	 	 400 Executive Parkway, Ste 400
 San Ramon, CA
94588

		
	 Contact Phone Number
	 	9(25) 201-2000
		
	 Contact Email Address
	 	Eric.lin@five9.com

  

									
	 60 Month Term

Expiration Date: the last day of the final month of the Term.
	  	Now Recurring
Charges	 	  	Monthly Recurring
Charges	 
	 Colocation and Connectivity
	  	$	***	  	  	$	***	  
	 (does not include sales tax) Total Charges
	  	$	***	  	  	$	***	  

 Work Order Notes 
 By signing
below, the Authorized Representatives of Customer and QTS acknowledge (i) that they have reviewed the QTS Work Order, the Master Space Agreement and the relisted Addenda and Statements of Work: and (ii) that they understand the
requirements of said documents and do hereby agree to be bound by the terms and conditions embodied therein. 
 Please print and sign two
complete copies of this work order and mail back to your sales representative for processing. One countersigned copy will be sent back to you. 
  

					
	 Five9, Inc.

Company
	 		 	 Quality Investment Properties Metro, LLC

Company

			
	 /s/ Tom Schollmeyer

Signature
	 		 	 /s/ Eric E. Jacobs

Signature

			
	 Tom Schollmeyer

Print Name
	 		 	 Eric E. Jacobs
 Print
Name

			
	 CTO

Title
	 		 	 EVP
 Title

			
	 31-Oct-2012

Date
	 		 	 1-Feb-2013
 Date

  

	
	 - 13 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

																					
	 Colocation and Connectivity
	  	Unit NRC	 	  	Unit MRC	 	  	Qty	 	  	NRC	 	  	MRC	 
	 4 Post Rack – Custom Pricing
	  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
	 Power 208v 30Amp Primary
	  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
	 Power 208v 30Amp Redundant
	  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
		  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
		  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
		  				  				  				  	  
	  
	 	  	  
	  
	 
	 Totals
	  				  				  				  	$	***	  	  	$	***	  

  

	
	 - 14 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 Quality Investment Properties Metro, LLC 

 

			
	 Company Name
	 	Five9, Inc.
		
	 Contact Name
	 	Eric Lin
		
	 Customer Address
	 	 400 Executive Parkway,
 Ste 400 San Ramon, CA
94588

		
	 Contact Phone Number
	 	9(25) 201-2000
		
	 Contact Email Address
	 	Eric.lin@five9.com

  

									
	 One Time Project
	  	Now Recurring
Charges	 	  	Monthly Recurring
Charges	 
	 Data Center Labor
	  	$	***	  	  	 	***	  
	 (does not include sales tax) Total Charges
	  	$	***	  	  	 	***	  

 Work Order Notes 
 By signing
below, the Authorized Representatives of Customer and QTS acknowledge (i) that they have reviewed the QTS Work Order, the Master Space Agreement and the relisted Addenda and Statements of Work: and (ii) that they understand the
requirements of said documents and do hereby agree to be bound by the terms and conditions embodied therein. 
 Please print and sign two
complete copies of this work order and mail back to your sales representative for processing. One countersigned copy will be sent back to you. 
  

					
	 Five9, Inc

Company
	 		 	 Quality Investment Properties Metro, LLC

Company

			
	 /s/ Eric Lin

Signature
	 		 	 /s/ Eric E. Jacobs

Signature

			
	 Eric Lin

Print Name
	 		 	 Eric E. Jacobs
 Print
Name

			
	 VP Ops

Title
	 		 	 EVP
 Title

			
	 12/20/12

Date
	 		 	 1/2/2013
 Date

  

	
	 - 15 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

																					
	 Data Center Labor
	  	Unit NRC	 	  	Unit MRC	 	  	Qty	 	  	NRC	 	  	MRC	 
	 Installation of Materials (non-tax) Setup Fee
	  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
	 Data Center Operations labor to conduct installation of horizontal rails, vertical power strip (PDU), and adjust their cabinet rails
per Statement of Work
	  				  				  				  				  			
		  				  				  				  	  
	  
	 	  	  
	  
	 
	 Totals
	  				  				  				  	$	***	  	  	$	***	  

  

	
	 - 16 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 Quality Investment Properties Metro, LLC 

 

			
	 Company Name
	 	Five9, Inc.
		
	 Contact Name
	 	Eric Lin
		
	 Customer Address
	 	 400 Executive Parkway, Ste 400
 San Ramon, CA
94588

		
	 Contact Phone Number
	 	9(25) 201-2000
		
	 Contact Email Address
	 	Eric.lin@five9.com

  

									
	 12 Month Term

Expiration Date: the last day of the final month of the Term.
	  	Now Recurring
Charges	 	  	Monthly Recurring
Charges	 
	 Colocation and Connectivity
	  	$	***	  	  	$	***	  
	 (does not include sales tax) Total Charges
	  	$	***	  	  	$	***	  

 Work Order Notes 
 By signing
below, the Authorized Representatives of Customer and QTS acknowledge (i) that they have reviewed the QTS Work Order, the Master Space Agreement and the relisted Addenda and Statements of Work: and (ii) that they understand the
requirements of said documents and do hereby agree to be bound by the terms and conditions embodied therein. 
 Please print and sign two
complete copies of this work order and mail back to your sales representative for processing. One countersigned copy will be sent back to you. 
  

					
	 Five9, Inc.

Company
	 		 	 Quality Investment Properties Metro, LLC

Company

			
	 /s/ Eric Lin

Signature
	 		 	 /s/ Eric E. Jacobs

Signature

			
	 Eric Lin

Print Name
	 		 	 Eric E. Jacobs
 Print
Name

			
	 VP Ops

Title
	 		 	 EVP
 Title

			
	 12/20/12

Date
	 		 	 1/2/2013
 Date

  

	
	 - 17 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

																					
	 Colocation and Connectivity
	  	Unit NRC	 	  	Unit MRC	 	  	Qty	 	  	NRC	 	  	MRC	 
	 Cross Connect (fiber) MRC
	  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
		  				  				  				  	  
	  
	 	  	  
	  
	 
	 Totals
	  				  				  				  	$	***	  	  	$	***	  
		  				  				  				  	  
	  
	 	  	  
	  
	 

  

	
	 - 18 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

 Quality Investment Properties Metro, LLC 

 

			
		
	 Company Name
	 	Five9, Inc.
		
	 Contact Name
	 	Eric Lin
		
	 Customer Address
	 	 400 Executive Parkway, Ste 400
 San Ramon, CA
94588

		
	 Contact Phone Number
	 	9(25) 201-2000
		
	 Contact Email Address
	 	Eric.lin@five9.com

  

									
	 One Time Project
	  	Now Recurring
Charges	 	  	Monthly Recurring
Charges	 
	 Data Center Labor
	  	$	***	  	  	$	***	  
	 (does not include sales tax) Total Charges
	  	$	***	  	  	$	***	  

 Work Order Notes 
 By signing
below, the Authorized Representatives of Customer and QTS acknowledge (i) that they have reviewed the QTS Work Order, the Master Space Agreement and the relisted Addenda and Statements of Work: and (ii) that they understand the
requirements of said documents and do hereby agree to be bound by the terms and conditions embodied therein. 
 Please print and sign two
complete copies of this work order and mail back to your sales representative for processing. One countersigned copy will be sent back to you. 
  

					
	 Five9, Inc.

Company
	 		 	 Quality Investment Properties Metro, LLC

Company

			
	 /s/ Eric Lin

Signature
	 		 	 /s/ Eric E. Jacobs

Signature

			
	 Eric Lin

Print Name
	 		 	 Eric Jacobs
 Print Name

			
	 VP Ops

Title
	 		 	 EVP
 Title

			
	 12/27/12

Date
	 		 	 1/2/2013
 Date

  

	
	 - 19 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

 DocuSign Envelope ID: E1BCFA37-AFOC-4AFB-9CFB-17EA315E5802 

 

																					
	 Data Center Labor
	  	Unit
NRC	 	  	Unit MRC	 	  	Qty	 	  	NRC	 	  	MRC	 
	 Installation of Materials (non-tax) Setup Fee
	  	$	***	  	  	$	***	  	  	 	***	  	  	$	***	  	  	$	***	  
		  				  				  				  	  
	  
	 	  	  
	  
	 
	 Totals
	  				  				  				  	$	***	  	  	$	***	  
		  				  				  				  	  
	  
	 	  	  
	  
	 

 Additional Notes 

QTS will provide (1) hour of labor and procure material to install (2) Corning CCH-02U Fiber Enclosures and (4) Corning CCH-CP24-A9 panel
adapters in *** 
 (1) Corning CCH-02U Fiber Enclosures and (2) Corning CCH-CP24-A9 panel adapters in *** 

(1) Corning CCH-02U Fiber Enclosures and (2) Corning CCH-CP24-A9 panel adapters in *** 

  

	
	 - 20 -

CONFIDENTIAL

Quality Investment Properties Metro, LLC – Master Space Agreement (5.9)

 
 ***CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.***

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00227-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00227-of-00352.parquet"}]]